The Talent Set
The Talent Set are delighted to be recruiting a very unique part time role for an international development charity. Role Title: Digital Data Analytics Specialist Salary: £48,166-£49,446 Pro-rata Location: London-Hybrid Tenure: 14-28 hours Part-Time (2-4 days per week), Permanent Digital Analytics & Optimisation Specialist Purpose of Role: Work collaboratively with digital colleagues to drive reach, engagement, and conversion across all digital channels. You ll use data insights to optimise performance, manage technical tracking and tagging, and ensure compliance with privacy and consent standards. Through expert analysis and reporting, you ll help shape evidence-based digital strategies that grow our audience and strengthen our impact. Key Responsibilities Tracking, Data Analysis & Insights Monitor and analyse website and digital campaign performance using tools such as GA4, Google Tag Manager, Google Ads, Sprout Social, and Search Console . Deliver clear, actionable insights and recommendations to improve site performance, user journeys, engagement, and conversion. Manage end-to-end tracking implementation across websites, maintaining documentation and data accuracy. Define and track relevant KPIs for engagement, reach, and conversion across all channels. Lead on cookie implementation, consent management, and compliance with online privacy standards. Present findings in a structured, transparent way to build organisational learning and drive continuous improvement. Testing & Optimisation Support ongoing SEO and site optimisation in collaboration with developers and content teams. Contribute to conversion rate optimisation (CRO) initiatives to enhance campaign and site performance. Apply data-driven experimentation, including A/B and multivariate testing, to refine user experience and increase conversion. Digital Marketing & Reporting Create and maintain dashboards and performance reports (using Power BI, Google Looker Studio, or similar tools) to make data insights accessible across teams. Evaluate paid and organic campaigns, providing evidence-based recommendations for improved ROI and engagement. Collaboration & Knowledge Sharing Deliver training sessions for colleagues on digital metrics and analytics tools. Stay current with digital trends, technologies, and best practices, and share insights across teams. Participate actively in cross-team digital groups, contributing to a culture of shared learning and innovation. Experience, Knowledge & Skills Essential Strong commitment to the charity mission, feminist principles , and values of equality, diversity, inclusion, and anti-racism . Minimum 1 year of experience in a digital analytics or marketing analytics role. Advanced experience with Google Analytics 4 (GA4) and Google Tag Manager . Working knowledge of JavaScript, HTML, and CSS for implementing custom tags and managing data layers. Proficiency in tracking and tagging methods (events, pixels, UTM parameters). Experience with data visualisation tools (e.g., Power BI, Google Looker Studio). Strong knowledge of SEO techniques , conversion rate optimisation , and digital marketing (including PPC and Google Ads). Advanced Excel and statistical analysis skills. Understanding of cookies, consent management, and online data privacy . Excellent communication skills able to translate complex data into clear, actionable insights. Enthusiasm, curiosity, and a proactive, can-do attitude. How to Apply To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
The Talent Set are delighted to be recruiting a very unique part time role for an international development charity. Role Title: Digital Data Analytics Specialist Salary: £48,166-£49,446 Pro-rata Location: London-Hybrid Tenure: 14-28 hours Part-Time (2-4 days per week), Permanent Digital Analytics & Optimisation Specialist Purpose of Role: Work collaboratively with digital colleagues to drive reach, engagement, and conversion across all digital channels. You ll use data insights to optimise performance, manage technical tracking and tagging, and ensure compliance with privacy and consent standards. Through expert analysis and reporting, you ll help shape evidence-based digital strategies that grow our audience and strengthen our impact. Key Responsibilities Tracking, Data Analysis & Insights Monitor and analyse website and digital campaign performance using tools such as GA4, Google Tag Manager, Google Ads, Sprout Social, and Search Console . Deliver clear, actionable insights and recommendations to improve site performance, user journeys, engagement, and conversion. Manage end-to-end tracking implementation across websites, maintaining documentation and data accuracy. Define and track relevant KPIs for engagement, reach, and conversion across all channels. Lead on cookie implementation, consent management, and compliance with online privacy standards. Present findings in a structured, transparent way to build organisational learning and drive continuous improvement. Testing & Optimisation Support ongoing SEO and site optimisation in collaboration with developers and content teams. Contribute to conversion rate optimisation (CRO) initiatives to enhance campaign and site performance. Apply data-driven experimentation, including A/B and multivariate testing, to refine user experience and increase conversion. Digital Marketing & Reporting Create and maintain dashboards and performance reports (using Power BI, Google Looker Studio, or similar tools) to make data insights accessible across teams. Evaluate paid and organic campaigns, providing evidence-based recommendations for improved ROI and engagement. Collaboration & Knowledge Sharing Deliver training sessions for colleagues on digital metrics and analytics tools. Stay current with digital trends, technologies, and best practices, and share insights across teams. Participate actively in cross-team digital groups, contributing to a culture of shared learning and innovation. Experience, Knowledge & Skills Essential Strong commitment to the charity mission, feminist principles , and values of equality, diversity, inclusion, and anti-racism . Minimum 1 year of experience in a digital analytics or marketing analytics role. Advanced experience with Google Analytics 4 (GA4) and Google Tag Manager . Working knowledge of JavaScript, HTML, and CSS for implementing custom tags and managing data layers. Proficiency in tracking and tagging methods (events, pixels, UTM parameters). Experience with data visualisation tools (e.g., Power BI, Google Looker Studio). Strong knowledge of SEO techniques , conversion rate optimisation , and digital marketing (including PPC and Google Ads). Advanced Excel and statistical analysis skills. Understanding of cookies, consent management, and online data privacy . Excellent communication skills able to translate complex data into clear, actionable insights. Enthusiasm, curiosity, and a proactive, can-do attitude. How to Apply To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Pendo
Senior Technical Account Manager - Strategic Accounts London Pendo's Technical Account Managers serve as strategic partners who deliver proactive technical guidance to maximize customer value realization. These professionals bridge the gap between business objectives and Pendo platform capabilities, working closely with Pendo customers to optimize their investment. Senior Technical Account Managers function as trusted advisors, combining deep technical expertise with strategic business acumen to help Enterprise level customers achieve their goals through effective platform utilization. By aligning Pendo solutions with specific business outcomes, they accelerate time-to-value, drive return on investment, and identify opportunities for account expansion. As a Pendo Senior TAM, you will partner cross-functionally with Customer Success Managers, Account Directors, and Product/Engineering teams, ensuring an outcome-driven customer experience. You will advise on the entire Pendo product suite, staying ahead of platform innovation to deliver guidance that evolves with each customer's needs. This is an opportunity to shape long term success for your customers while being part of a dynamic, customer focused team that thrives on curiosity, empathy, and impact. You'll be working on a portfolio of customers including a large Enterprise Strategic Account, so you need to be someone great at working with a high number of customers, users and teams within a customer base. Role Responsibilities Act as a strategic technical advisor to Pendo's most complex and high-value customers, owning a defined book of business including a Large Strategic account with long-term impact. Build multi threaded relationships, engaging directly with executive stakeholders, technical leads, and product teams to drive deep product adoption and customer success. Lead the technical relationship across the full lifecycle, from onboarding to renewal, and guide long term strategic enablement plans. Partner with Sales and Success leadership on expansion opportunities and renewal strategies. Provide advanced product led consultation across Pendo's platform (Web, Mobile, DAP, etc.), aligned to customer architecture and business priorities. Guide customers through complex instrumentation, tagging frameworks, and data schemas to ensure strategic insight delivery. Troubleshoot high stakes technical issues across web and mobile platforms, leading resolution with Engineering and Support when needed. Support on development of joint value plans (JVPs) and customer specific enablement strategies that tie Pendo usage to customer KPIs and business outcomes. Identify technical risks and develop mitigation plans for retention, expansion, and long term platform usage. Deliver quarterly technical briefings and value reviews tailored to strategic goals, executive priorities, and adoption metrics. Channel complex customer needs into product improvement cycles and influence product direction through structured feedback loops. Collaborate cross functionally with Product and Engineering to represent the voice of strategic customers. Deliver technical enablement via training, consultations, and workshops for customer and internal teams. Create and share reusable content such as diagnostic guides, onboarding assets, and scalable solution templates. Qualifications & Experience we are looking for 4+ years of experience in a customer facing technical role (e.g., TAM, Solutions Engineer, Implementation Consultant) in a B2B SaaS environment. Prior front end development experience, or experience with Python or other front end programming languages. 2+ years managing strategic or enterprise level accounts, with proven ability to navigate executive relationships and influence customer outcomes. Deep technical expertise including: Proven capability to own complex technical strategy, advocate for product changes, and deliver business outcomes aligned to customer KPIs. Ability to work across departments (Sales, Product, Engineering, Support) and lead or contribute to cross functional initiatives. Excellent verbal and written communication skills, with ability to influence both technical and business stakeholders at all levels. Demonstrated ability to mentor peers, lead enablement efforts, and contribute to broader team success beyond individual accounts. Bonus: Familiarity with AI powered tools, product led growth platforms (e.g., Amplitude, WalkMe, Gainsight PX), and telemetry based analytics strategies. This is a hybrid position, working 3 days per week out of our office in Central London. Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers - a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest growing startups, supported by best in class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun. EEOC We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Compensation Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. Hybrid VR1
Senior Technical Account Manager - Strategic Accounts London Pendo's Technical Account Managers serve as strategic partners who deliver proactive technical guidance to maximize customer value realization. These professionals bridge the gap between business objectives and Pendo platform capabilities, working closely with Pendo customers to optimize their investment. Senior Technical Account Managers function as trusted advisors, combining deep technical expertise with strategic business acumen to help Enterprise level customers achieve their goals through effective platform utilization. By aligning Pendo solutions with specific business outcomes, they accelerate time-to-value, drive return on investment, and identify opportunities for account expansion. As a Pendo Senior TAM, you will partner cross-functionally with Customer Success Managers, Account Directors, and Product/Engineering teams, ensuring an outcome-driven customer experience. You will advise on the entire Pendo product suite, staying ahead of platform innovation to deliver guidance that evolves with each customer's needs. This is an opportunity to shape long term success for your customers while being part of a dynamic, customer focused team that thrives on curiosity, empathy, and impact. You'll be working on a portfolio of customers including a large Enterprise Strategic Account, so you need to be someone great at working with a high number of customers, users and teams within a customer base. Role Responsibilities Act as a strategic technical advisor to Pendo's most complex and high-value customers, owning a defined book of business including a Large Strategic account with long-term impact. Build multi threaded relationships, engaging directly with executive stakeholders, technical leads, and product teams to drive deep product adoption and customer success. Lead the technical relationship across the full lifecycle, from onboarding to renewal, and guide long term strategic enablement plans. Partner with Sales and Success leadership on expansion opportunities and renewal strategies. Provide advanced product led consultation across Pendo's platform (Web, Mobile, DAP, etc.), aligned to customer architecture and business priorities. Guide customers through complex instrumentation, tagging frameworks, and data schemas to ensure strategic insight delivery. Troubleshoot high stakes technical issues across web and mobile platforms, leading resolution with Engineering and Support when needed. Support on development of joint value plans (JVPs) and customer specific enablement strategies that tie Pendo usage to customer KPIs and business outcomes. Identify technical risks and develop mitigation plans for retention, expansion, and long term platform usage. Deliver quarterly technical briefings and value reviews tailored to strategic goals, executive priorities, and adoption metrics. Channel complex customer needs into product improvement cycles and influence product direction through structured feedback loops. Collaborate cross functionally with Product and Engineering to represent the voice of strategic customers. Deliver technical enablement via training, consultations, and workshops for customer and internal teams. Create and share reusable content such as diagnostic guides, onboarding assets, and scalable solution templates. Qualifications & Experience we are looking for 4+ years of experience in a customer facing technical role (e.g., TAM, Solutions Engineer, Implementation Consultant) in a B2B SaaS environment. Prior front end development experience, or experience with Python or other front end programming languages. 2+ years managing strategic or enterprise level accounts, with proven ability to navigate executive relationships and influence customer outcomes. Deep technical expertise including: Proven capability to own complex technical strategy, advocate for product changes, and deliver business outcomes aligned to customer KPIs. Ability to work across departments (Sales, Product, Engineering, Support) and lead or contribute to cross functional initiatives. Excellent verbal and written communication skills, with ability to influence both technical and business stakeholders at all levels. Demonstrated ability to mentor peers, lead enablement efforts, and contribute to broader team success beyond individual accounts. Bonus: Familiarity with AI powered tools, product led growth platforms (e.g., Amplitude, WalkMe, Gainsight PX), and telemetry based analytics strategies. This is a hybrid position, working 3 days per week out of our office in Central London. Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers - a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest growing startups, supported by best in class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun. EEOC We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Compensation Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. Hybrid VR1
