Lead Salesforce Administrator, Europe at Circle - United Kingdom Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data - globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure - including USDC, a blockchain-based dollar - helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology. What you'll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder. What you'll be responsible for: You will play a critical role in driving the effectiveness of our Salesforce ecosystem across Sales Cloud, Service Cloud, and Experience Cloud in the Europe region. As a key member of the Revenue Operations team, you will partner closely with cross-functional stakeholders to deliver scalable solutions, streamline complex workflows, and ensure Salesforce is a high-performing, reliable foundation for our go-to-market teams. What you'll work on: Build, maintain, and optimize Salesforce Flows, validation rules, custom fields, and automation to support end-to-end revenue operations Translate business requirements into scalable technical solutions across Sales Cloud, Service Cloud, and custom objects Configure and manage Experience Cloud to support seamless Help Center experiences for both internal and external users Manage the end-to-end lifecycle of Salesforce enhancements, including intake, testing, communication, and deployment Collaborate with cross-functional teams on workflows supporting onboarding, sales processes, partner programs, and customer care Support and manage integrations with tools such as HubSpot, Gong, DocuSign, and others Contribute to the Salesforce roadmap by prioritizing requests, managing backlogs, and driving key projects in partnership with the Revenue Operations team Apply agile project management practices such as sprint planning, documentation, retrospectives, and status updates Manage declarative configurations and, where needed, grow into APEX, SOQL, or custom development to support complex solutions What you'll bring to Circle: Core Requirements 7+ years of hands on Salesforce administration experience, including Sales Cloud, Service Cloud, and Experience Cloud Proven ability to design and implement scalable Flows and automation in Salesforce Experience configuring Help Center or Experience Cloud sites and managing user permissions Deep understanding of CRM architecture, data models, and permissioning best practices Strong project management and communication skills to manage timelines, backlogs, and stakeholder needs Experience/familiarity with Slack, Apple MacOS and GSuite. Familiarity with generative AI models (ChatGPT, Gemini, etc.) and crafting effective prompts Preferred Requirements Additional certifications such as Platform App Builder, Advanced Admin, or Experience Cloud a plus Curiosity and technical proficiency, with interest or experience in APEX, SOQL, or Git-based version control Exposure to Lightning Web Components (LWC) in a business setting Background supporting go-to-market functions in a regulated or FinTech environment Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Should you require accommodations or assistance in our interview process because of a disability, please reach out to for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.
Jan 15, 2026
Full time
Lead Salesforce Administrator, Europe at Circle - United Kingdom Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data - globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure - including USDC, a blockchain-based dollar - helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology. What you'll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder. What you'll be responsible for: You will play a critical role in driving the effectiveness of our Salesforce ecosystem across Sales Cloud, Service Cloud, and Experience Cloud in the Europe region. As a key member of the Revenue Operations team, you will partner closely with cross-functional stakeholders to deliver scalable solutions, streamline complex workflows, and ensure Salesforce is a high-performing, reliable foundation for our go-to-market teams. What you'll work on: Build, maintain, and optimize Salesforce Flows, validation rules, custom fields, and automation to support end-to-end revenue operations Translate business requirements into scalable technical solutions across Sales Cloud, Service Cloud, and custom objects Configure and manage Experience Cloud to support seamless Help Center experiences for both internal and external users Manage the end-to-end lifecycle of Salesforce enhancements, including intake, testing, communication, and deployment Collaborate with cross-functional teams on workflows supporting onboarding, sales processes, partner programs, and customer care Support and manage integrations with tools such as HubSpot, Gong, DocuSign, and others Contribute to the Salesforce roadmap by prioritizing requests, managing backlogs, and driving key projects in partnership with the Revenue Operations team Apply agile project management practices such as sprint planning, documentation, retrospectives, and status updates Manage declarative configurations and, where needed, grow into APEX, SOQL, or custom development to support complex solutions What you'll bring to Circle: Core Requirements 7+ years of hands on Salesforce administration experience, including Sales Cloud, Service Cloud, and Experience Cloud Proven ability to design and implement scalable Flows and automation in Salesforce Experience configuring Help Center or Experience Cloud sites and managing user permissions Deep understanding of CRM architecture, data models, and permissioning best practices Strong project management and communication skills to manage timelines, backlogs, and stakeholder needs Experience/familiarity with Slack, Apple MacOS and GSuite. Familiarity with generative AI models (ChatGPT, Gemini, etc.) and crafting effective prompts Preferred Requirements Additional certifications such as Platform App Builder, Advanced Admin, or Experience Cloud a plus Curiosity and technical proficiency, with interest or experience in APEX, SOQL, or Git-based version control Exposure to Lightning Web Components (LWC) in a business setting Background supporting go-to-market functions in a regulated or FinTech environment Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Should you require accommodations or assistance in our interview process because of a disability, please reach out to for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.
The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose built procurement platform that provides a simple, consumer grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world class team coming from category defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role As a Senior Technical Support Engineer (TSE) on the Customer team, you play a mission critical role in ensuring our customers receive fast, accurate, and technically excellent support. You serve as the highest internal technical escalation point, combining deep product mastery with a strong ability to diagnose complex issues across integrations, workflows, and customer environments. You are the connective tissue between Support, Product, and Engineering, ensuring issues are surfaced with clear repro steps, impact assessments, and prioritization signals. You lead with operational rigor-improving processes, eliminating inefficiencies, and strengthening the pathways from customer reported issues to engineering resolution. In this role, you'll become an expert across Zip's rapidly expanding ecosystem-Procurement, Intake, Approvals, Suppliers, ERP and SSO integrations, and our broader workflow engine-while directly supporting marquee customers including Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks. Your impact will scale as Zip grows: every improvement you introduce strengthens the technical foundation of our entire Customer organization. You will Technical Escalation & Issue Resolution Serve as the final technical escalation point for Support, unblocking TSEs, CSMs, and onboarding teams with expert level troubleshooting. Triage and validate bugs, perform deep dive investigations, reproduce issues, and determine ownership before routing to Engineering with complete context. Partner directly with Engineering to master Zip's architecture, including workflow nodes, task engines, integrations, and API layers. Operational Excellence & Process Ownership Identify, build, and maintain scalable escalation pathways from Customer Product Engineering. Strengthen internal triage processes by closing knowledge gaps, improving documentation, and optimizing tooling and workflows. Develop clear standards for debugging, ticket handoffs, reproduction steps, and prioritization signals to improve Engineering alignment and SLA predictability. Customer Advocacy & Cross Functional Partnership Collaborate with Product as the voice of the customer, influencing roadmap decisions through patterns surfaced in escalations. Work directly with customers when highly technical or urgent issues require senior level expertise. Support Sales, CSM, Onboarding, and TAM functions as a subject matter expert across procurement workflows, integrations, and system configurations. Data & Tooling Use internal tools, logs, and observability platforms (e.g., DataDog) to analyze customer configurations, trace failures, and understand system behavior. Validate integration flows using REST/GraphQL payloads, webhooks, APIs, and third party systems. Drive improvements by identifying systemic issues from recurring case patterns. Qualifications 5-6 years in a technical, customer facing role, with at least 2 years serving as an escalation point or senior technical leader within Support. Proven experience partnering directly with Engineering teams as the conduit between customer facing teams and R&D. Demonstrated success supporting enterprise scale customers across multiple industries. Track record of owning complex problems end to end, especially in high pressure scenarios or SLA sensitive engagements. Core Skills Exceptional written and verbal communication, with the ability to simplify complex technical concepts for non technical stakeholders. Strong prioritization, time management, and operational discipline across multiple active issues. Fast learner with the ability to quickly master complex architectures, workflows, and integrations. Technical Skills Advanced debugging skills with REST APIs, GraphQL, OAuth flows, SSO (Okta, Azure AD), webhooks, and integration payloads. Experience with iPaaS tools, custom integration development, and working across ERP systems such as NetSuite, Oracle, or SAP. Familiarity with SCIM, identity provisioning flows, and access control models. Strong understanding of OOD principles and experience with SQL (MySQL, PostgreSQL). Fluent in interpreting JSON, XML, CSV, and Excel based datasets. Competency with bash/shell, code editors, and common debugging utilities. Ability to read and interpret exception stack traces and logs. Exposure to cloud platforms (AWS, Azure, or GCP) and, ideally, containerized/microservice architectures (Docker, Kubernetes). Experience with Ruby, Python, JavaScript, or similar languages is a plus. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start up equity Full health, vision & dental coverage Commuter benefit Team building events & happy hours Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Jan 14, 2026
Full time
The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose built procurement platform that provides a simple, consumer grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world class team coming from category defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role As a Senior Technical Support Engineer (TSE) on the Customer team, you play a mission critical role in ensuring our customers receive fast, accurate, and technically excellent support. You serve as the highest internal technical escalation point, combining deep product mastery with a strong ability to diagnose complex issues across integrations, workflows, and customer environments. You are the connective tissue between Support, Product, and Engineering, ensuring issues are surfaced with clear repro steps, impact assessments, and prioritization signals. You lead with operational rigor-improving processes, eliminating inefficiencies, and strengthening the pathways from customer reported issues to engineering resolution. In this role, you'll become an expert across Zip's rapidly expanding ecosystem-Procurement, Intake, Approvals, Suppliers, ERP and SSO integrations, and our broader workflow engine-while directly supporting marquee customers including Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks. Your impact will scale as Zip grows: every improvement you introduce strengthens the technical foundation of our entire Customer organization. You will Technical Escalation & Issue Resolution Serve as the final technical escalation point for Support, unblocking TSEs, CSMs, and onboarding teams with expert level troubleshooting. Triage and validate bugs, perform deep dive investigations, reproduce issues, and determine ownership before routing to Engineering with complete context. Partner directly with Engineering to master Zip's architecture, including workflow nodes, task engines, integrations, and API layers. Operational Excellence & Process Ownership Identify, build, and maintain scalable escalation pathways from Customer Product Engineering. Strengthen internal triage processes by closing knowledge gaps, improving documentation, and optimizing tooling and workflows. Develop clear standards for debugging, ticket handoffs, reproduction steps, and prioritization signals to improve Engineering alignment and SLA predictability. Customer Advocacy & Cross Functional Partnership Collaborate with Product as the voice of the customer, influencing roadmap decisions through patterns surfaced in escalations. Work directly with customers when highly technical or urgent issues require senior level expertise. Support Sales, CSM, Onboarding, and TAM functions as a subject matter expert across procurement workflows, integrations, and system configurations. Data & Tooling Use internal tools, logs, and observability platforms (e.g., DataDog) to analyze customer configurations, trace failures, and understand system behavior. Validate integration flows using REST/GraphQL payloads, webhooks, APIs, and third party systems. Drive improvements by identifying systemic issues from recurring case patterns. Qualifications 5-6 years in a technical, customer facing role, with at least 2 years serving as an escalation point or senior technical leader within Support. Proven experience partnering directly with Engineering teams as the conduit between customer facing teams and R&D. Demonstrated success supporting enterprise scale customers across multiple industries. Track record of owning complex problems end to end, especially in high pressure scenarios or SLA sensitive engagements. Core Skills Exceptional written and verbal communication, with the ability to simplify complex technical concepts for non technical stakeholders. Strong prioritization, time management, and operational discipline across multiple active issues. Fast learner with the ability to quickly master complex architectures, workflows, and integrations. Technical Skills Advanced debugging skills with REST APIs, GraphQL, OAuth flows, SSO (Okta, Azure AD), webhooks, and integration payloads. Experience with iPaaS tools, custom integration development, and working across ERP systems such as NetSuite, Oracle, or SAP. Familiarity with SCIM, identity provisioning flows, and access control models. Strong understanding of OOD principles and experience with SQL (MySQL, PostgreSQL). Fluent in interpreting JSON, XML, CSV, and Excel based datasets. Competency with bash/shell, code editors, and common debugging utilities. Ability to read and interpret exception stack traces and logs. Exposure to cloud platforms (AWS, Azure, or GCP) and, ideally, containerized/microservice architectures (Docker, Kubernetes). Experience with Ruby, Python, JavaScript, or similar languages is a plus. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start up equity Full health, vision & dental coverage Commuter benefit Team building events & happy hours Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group. This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions. You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels. You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / Einstein Lead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuning Support the rollout of Einstein for Service capabilities, including: Service Replies / Email Drafts Article Recommendations Case Wrap-Up enhancements Case Classification improvements Einstein Copilot Actions and future expansions such as Next Best Action/Service Plans Stay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands on experience configuring Service Cloud in a complex environment. Expert level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error handling principles. Experience with Omni Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non technical stakeholders. Ability to support and guide junior admins and act as a subject matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. The nature of our industry means life at the Telegraph Media Group is fast paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware. To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.
Jan 13, 2026
Full time
About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group. This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions. You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels. You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / Einstein Lead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuning Support the rollout of Einstein for Service capabilities, including: Service Replies / Email Drafts Article Recommendations Case Wrap-Up enhancements Case Classification improvements Einstein Copilot Actions and future expansions such as Next Best Action/Service Plans Stay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands on experience configuring Service Cloud in a complex environment. Expert level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error handling principles. Experience with Omni Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non technical stakeholders. Ability to support and guide junior admins and act as a subject matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. The nature of our industry means life at the Telegraph Media Group is fast paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware. To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.
The role of technology in legal functions is growing exponentially and allowing legal departments to transform how they improve their processes, increase efficiencies and transform the future of legal services delivery. If you are someone who thrives in navigating the growing legal transformation through a technology lens and partnering with passionate professionals to help companies achieve their objectives; then we would like to get to know you. Apply now! What you'll do As a professional in Deloitte's Tax Technology Consulting (TTC) team, you will be a part of a team that provides an integrated approach to technology implementations, automation,data wrangling and document extraction and data management and analytics that help legal departments maximize the strategic value to the organization. You will deliver services for companies that streamline their process and increase efficiency; leveraging numerous applications. This is a unique opportunity for you to join a team as it expands and help us position Deloitte as the clear legal technology leader. As a Legal Technology Manager Client Management: Manage the day-to-day interactions with executive clients and sponsors. Delivery: Work with a team to optimize legal processes, leveraging technology to align legal software with the clients' specific requirements and goals. Solutions: Identify, design and leverage technology and innovative solutions to address the legal department needs. Support: Provide training around day-to-day activities, related to processes and various technologies or situational changes. Cross Functional Teaming: Understand and articulate the broader practice and Deloitte overall. Maintain relationships and serve clients holistically. People Development: Perform role of counselor and coach; participate in the staffing process and retention activities. Business Development: Develop and maintain contacts, organize and lead pursuit teams; contribute to business development. Qualifications Required Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2-3 days per week Limited immigration sponsorship may be available 5+ years' experience with legal and/or technology solutions Bachelor's degree Experience with one or more of the following: Implementation experience with Agiloft, SirionOne, Icertis or any other CLM (contract lifecycle management) software Experience with document extraction tools, data wrangling tools such as Alteryx, and visualization/BI tools such as Power BI, Tableau or QlikView and others Experience with DocuSign CLM or Salesforce configuration Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve One of the following active accreditations obtained: Licensed CPA in state of practice/primary office if eligible to sit for the CPA If not CPA eligible: Licensed Attorney (or foreign equivalent) Enrolled Agent PMP (Project Management Certification) Contract & Commercial Management (CCM) Certification Program Certified Financial Analyst (CFA) PMI Agile Certified Practitioner (Project Management Institute-ACP) Certified Change Management Professional (CCMP) Certified Business Analysis Professional (CBAP) Procurement/Legal Procurement or SAS Certified Data Scientist. Paralegal Certification with a 4-year degree Other Technical Certifications: Six Sigma (Black Belt and Green Belt) Microsoft Certified Solutions Developer (MCSD) Contract & Commercial Management (CCM) Certification Program, PMI Agile Certified Practitioner (Project Management Institute-ACP) Certified Systems Engineering Professional (CSEP) The Information Systems Security Architecture Professional (CISSP-ISSAP) Certified Change Management Professional (CCMP) or SAS Certified Data Scientist DocuSign (Workflow Manager, E-signature, CLM, etc.) iCertis Onit Product Suite (Level 2 and above) Conga CLM Agiloft Sirion Labs Kira Thomson Reuters (Legal Tracker, High Q, or Contract Express) Wolters Kluwer Passport (Passport Legal Spend and Matter Management) Mitratech Team Connect and TAP Vendor certification for management of implementations (SAP, Thomson Reuters, etc.) or relevant industry certification such as Microsoft Certified Solutions Developer (MCSD), AWS (Amazon Web Services) or GCP (Google Cloud Platform) Preferred Advanced Degree in any of the above fields Experience with template rationalization and harmonization, guide or playbook creation and the design of the contracting processes The team At Deloitte Tax LLP, our Tax Technology Consulting (TTC) practice helps legal and tax departments pursue a streamlined, transparent, and efficient function that enhances the core responsibilities of contracting, compliance, reporting and planning, while also positioning legal and tax as a for the digital era. We specialize in tax and can effectively address a corporate legal and tax function's unique needs, requirements and obligations. As technology specialists, we help clients make appropriate technology choices for legal departments and for both direct and indirect taxes across all business cycles that have a tax impact tax. Our team, the largest of its type, offers the necessary combination of skills, methodology and practical experience to help clients with a successful ERP implementation. Deloitte TTC professionals are aligned across our global network of member firms to support our clients' objectives and address their challenges. Our team's multi-disciplinary approach combines legal, tax technical and technology skillsets, enabling greater impact and efficiency within our client's organization. TTC's business services help clients with operating model evaluation, technology roadmap development for a desired future state, data, document and contract management solutions, automation opportunities, portals, cloud for enterprise systems, agile resourcing models, risk, provision and compliance. Learn more about Deloitte Tax Technology Consulting. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is$108,430 to $246,870. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation:
Jan 10, 2026
Full time
The role of technology in legal functions is growing exponentially and allowing legal departments to transform how they improve their processes, increase efficiencies and transform the future of legal services delivery. If you are someone who thrives in navigating the growing legal transformation through a technology lens and partnering with passionate professionals to help companies achieve their objectives; then we would like to get to know you. Apply now! What you'll do As a professional in Deloitte's Tax Technology Consulting (TTC) team, you will be a part of a team that provides an integrated approach to technology implementations, automation,data wrangling and document extraction and data management and analytics that help legal departments maximize the strategic value to the organization. You will deliver services for companies that streamline their process and increase efficiency; leveraging numerous applications. This is a unique opportunity for you to join a team as it expands and help us position Deloitte as the clear legal technology leader. As a Legal Technology Manager Client Management: Manage the day-to-day interactions with executive clients and sponsors. Delivery: Work with a team to optimize legal processes, leveraging technology to align legal software with the clients' specific requirements and goals. Solutions: Identify, design and leverage technology and innovative solutions to address the legal department needs. Support: Provide training around day-to-day activities, related to processes and various technologies or situational changes. Cross Functional Teaming: Understand and articulate the broader practice and Deloitte overall. Maintain relationships and serve clients holistically. People Development: Perform role of counselor and coach; participate in the staffing process and retention activities. Business Development: Develop and maintain contacts, organize and lead pursuit teams; contribute to business development. Qualifications Required Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2-3 days per week Limited immigration sponsorship may be available 5+ years' experience with legal and/or technology solutions Bachelor's degree Experience with one or more of the following: Implementation experience with Agiloft, SirionOne, Icertis or any other CLM (contract lifecycle management) software Experience with document extraction tools, data wrangling tools such as Alteryx, and visualization/BI tools such as Power BI, Tableau or QlikView and others Experience with DocuSign CLM or Salesforce configuration Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve One of the following active accreditations obtained: Licensed CPA in state of practice/primary office if eligible to sit for the CPA If not CPA eligible: Licensed Attorney (or foreign equivalent) Enrolled Agent PMP (Project Management Certification) Contract & Commercial Management (CCM) Certification Program Certified Financial Analyst (CFA) PMI Agile Certified Practitioner (Project Management Institute-ACP) Certified Change Management Professional (CCMP) Certified Business Analysis Professional (CBAP) Procurement/Legal Procurement or SAS Certified Data Scientist. Paralegal Certification with a 4-year degree Other Technical Certifications: Six Sigma (Black Belt and Green Belt) Microsoft Certified Solutions Developer (MCSD) Contract & Commercial Management (CCM) Certification Program, PMI Agile Certified Practitioner (Project Management Institute-ACP) Certified Systems Engineering Professional (CSEP) The Information Systems Security Architecture Professional (CISSP-ISSAP) Certified Change Management Professional (CCMP) or SAS Certified Data Scientist DocuSign (Workflow Manager, E-signature, CLM, etc.) iCertis Onit Product Suite (Level 2 and above) Conga CLM Agiloft Sirion Labs Kira Thomson Reuters (Legal Tracker, High Q, or Contract Express) Wolters Kluwer Passport (Passport Legal Spend and Matter Management) Mitratech Team Connect and TAP Vendor certification for management of implementations (SAP, Thomson Reuters, etc.) or relevant industry certification such as Microsoft Certified Solutions Developer (MCSD), AWS (Amazon Web Services) or GCP (Google Cloud Platform) Preferred Advanced Degree in any of the above fields Experience with template rationalization and harmonization, guide or playbook creation and the design of the contracting processes The team At Deloitte Tax LLP, our Tax Technology Consulting (TTC) practice helps legal and tax departments pursue a streamlined, transparent, and efficient function that enhances the core responsibilities of contracting, compliance, reporting and planning, while also positioning legal and tax as a for the digital era. We specialize in tax and can effectively address a corporate legal and tax function's unique needs, requirements and obligations. As technology specialists, we help clients make appropriate technology choices for legal departments and for both direct and indirect taxes across all business cycles that have a tax impact tax. Our team, the largest of its type, offers the necessary combination of skills, methodology and practical experience to help clients with a successful ERP implementation. Deloitte TTC professionals are aligned across our global network of member firms to support our clients' objectives and address their challenges. Our team's multi-disciplinary approach combines legal, tax technical and technology skillsets, enabling greater impact and efficiency within our client's organization. TTC's business services help clients with operating model evaluation, technology roadmap development for a desired future state, data, document and contract management solutions, automation opportunities, portals, cloud for enterprise systems, agile resourcing models, risk, provision and compliance. Learn more about Deloitte Tax Technology Consulting. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is$108,430 to $246,870. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation:
Salesforce Solution Architect Location: Hybrid (London) Salary: 90,000 - 95,000 + 15% bonus We are partnering with a rapidly growing Financial Services organisation that is looking for an experienced Salesforce professional to take ownership of their platform and play a pivotal role in shaping its future. This is an opportunity to join early, influence strategy, and help build a team around you as the business scales through 2026 and beyond. Key Responsibilities Engage directly with business stakeholders to understand requirements and operational needs. Translate stakeholder input into clear solution designs, data models, and platform workflows. Take hands-on ownership of Salesforce development, administration, customisation, and integrations. Design and deliver scalable solutions that balance immediate business needs with long-term platform health. Own solutions end-to-end, from requirement gathering through design, build, and rollout. Ensure solutions follow best practices around governance, security, and data quality. Collaborate with cross-functional teams to deliver practical, production-ready outcomes. Ideal Candidate Strong hands-on experience with Salesforce, including configuration, custom development, and integrations. Proven ability to gather requirements and translate them into delivered solutions. Background in consulting or delivery-focused roles (Senior Consultant / Manager level preferred). Ability to design and implement solutions independently. Solid understanding of platform governance, security, and data modelling. Excellent communication skills to simplify complex topics for different audiences. Salesforce certifications are highly advantageous. Why Apply? This is a rare opportunity to join a high-growth financial services business at a critical stage of its journey. You'll have autonomy, influence, and the chance to shape a Salesforce ecosystem from the ground up.
Jan 10, 2026
Full time
Salesforce Solution Architect Location: Hybrid (London) Salary: 90,000 - 95,000 + 15% bonus We are partnering with a rapidly growing Financial Services organisation that is looking for an experienced Salesforce professional to take ownership of their platform and play a pivotal role in shaping its future. This is an opportunity to join early, influence strategy, and help build a team around you as the business scales through 2026 and beyond. Key Responsibilities Engage directly with business stakeholders to understand requirements and operational needs. Translate stakeholder input into clear solution designs, data models, and platform workflows. Take hands-on ownership of Salesforce development, administration, customisation, and integrations. Design and deliver scalable solutions that balance immediate business needs with long-term platform health. Own solutions end-to-end, from requirement gathering through design, build, and rollout. Ensure solutions follow best practices around governance, security, and data quality. Collaborate with cross-functional teams to deliver practical, production-ready outcomes. Ideal Candidate Strong hands-on experience with Salesforce, including configuration, custom development, and integrations. Proven ability to gather requirements and translate them into delivered solutions. Background in consulting or delivery-focused roles (Senior Consultant / Manager level preferred). Ability to design and implement solutions independently. Solid understanding of platform governance, security, and data modelling. Excellent communication skills to simplify complex topics for different audiences. Salesforce certifications are highly advantageous. Why Apply? This is a rare opportunity to join a high-growth financial services business at a critical stage of its journey. You'll have autonomy, influence, and the chance to shape a Salesforce ecosystem from the ground up.
Senior Salesforce Developer 700 p/d Outside IR36 Remote Overview: Our client, a global technology consultancy, is delivering a greenfield Salesforce CRM platform for multiple customers within the electricity and utilities sector. They are seeking a Senior Salesforce Developer to own and deliver the end-to-end build of a Salesforce CRM solution from scratch. This role blends hands-on Salesforce development with technical leadership, acting as the bridge between business requirements, technical delivery teams, and client stakeholders. Key Responsibilities: Design, build, and deliver a greenfield Salesforce CRM platform based on detailed business and technical requirements. Own the full Salesforce development lifecycle, from solution design through to configuration, custom development, testing, and deployment. Develop custom Salesforce functionality using Apex, Lightning Web Components (LWC), Flows, and automation. Define and manage Salesforce data models, security, workflows, and custom objects. Integrate Salesforce with external billing, operational, and data platforms. Partner closely with business analysts, product owners, and client stakeholders to deliver scalable, high-quality solutions. Support multiple customer environments within the utilities and energy sector. Contribute to architectural decisions and long-term Salesforce platform strategy. Produce technical documentation and support knowledge transfer across teams. Essential Skills & Experience: Strong commercial experience as a Salesforce Developer. Proven track record delivering greenfield Salesforce CRM implementations. Advanced hands-on experience with Apex, Lightning Web Components (LWC), and Salesforce APIs. Strong experience integrating Salesforce with external systems. Solid understanding of Salesforce security, automation, data models, and best practices. Experience within utilities, energy, or other regulated industries. Exposure to billing, market, or operational system integrations. Contract Details: 700 p/d Outside IR35 6 Months Contract Fully Remote Senior Salesforce Developer 700 p/d Outside IR36 Remote
Jan 09, 2026
Contractor
Senior Salesforce Developer 700 p/d Outside IR36 Remote Overview: Our client, a global technology consultancy, is delivering a greenfield Salesforce CRM platform for multiple customers within the electricity and utilities sector. They are seeking a Senior Salesforce Developer to own and deliver the end-to-end build of a Salesforce CRM solution from scratch. This role blends hands-on Salesforce development with technical leadership, acting as the bridge between business requirements, technical delivery teams, and client stakeholders. Key Responsibilities: Design, build, and deliver a greenfield Salesforce CRM platform based on detailed business and technical requirements. Own the full Salesforce development lifecycle, from solution design through to configuration, custom development, testing, and deployment. Develop custom Salesforce functionality using Apex, Lightning Web Components (LWC), Flows, and automation. Define and manage Salesforce data models, security, workflows, and custom objects. Integrate Salesforce with external billing, operational, and data platforms. Partner closely with business analysts, product owners, and client stakeholders to deliver scalable, high-quality solutions. Support multiple customer environments within the utilities and energy sector. Contribute to architectural decisions and long-term Salesforce platform strategy. Produce technical documentation and support knowledge transfer across teams. Essential Skills & Experience: Strong commercial experience as a Salesforce Developer. Proven track record delivering greenfield Salesforce CRM implementations. Advanced hands-on experience with Apex, Lightning Web Components (LWC), and Salesforce APIs. Strong experience integrating Salesforce with external systems. Solid understanding of Salesforce security, automation, data models, and best practices. Experience within utilities, energy, or other regulated industries. Exposure to billing, market, or operational system integrations. Contract Details: 700 p/d Outside IR35 6 Months Contract Fully Remote Senior Salesforce Developer 700 p/d Outside IR36 Remote
Seismic Developer Hybrid: London (1-2 days per week in the office) Paying up to 70,000 + benefits Permanent Experis are delighted to be supporting a well-established and reputable organisation as they continue to strengthen and modernise their digital client-facing capabilities. We are assisting them in the search for a Seismic Developer, a key role within the Brand & Digital Services division, responsible for designing and developing advanced Seismic LiveDoc solutions that enhance client experience, streamline document creation, and enable front-office teams to work more efficiently. This is a fantastic opportunity for someone with deep Seismic expertise who enjoys building automated, scalable, and visually polished documentation solutions. You'll join an experienced team of Seismic specialists in a highly collaborative environment, supporting a well-embedded and strategically important platform within the business. What You'll Be Doing Taking ownership of automated and customisable Proposal documents, ensuring quality, stability, and ongoing enhancement Designing and building advanced, scalable Seismic LiveDoc solutions that deliver automation and improved user journeys for Front Office teams Gathering and interpreting requirements from stakeholders across the business, translating complex briefs into well-structured technical solutions Testing, optimising, and refining Seismic assets Supporting integrations between Seismic and external systems (e.g., Salesforce, Snowflake) through APIs, dataloaders, and other technical processes Contributing to the wider Seismic team's ongoing development work - including Seismic Hubs, compliance workflows, and platform architecture Providing analytics and insight to demonstrate the impact and adoption of Seismic developments Acting as a technical partner to Front Office, helping enhance document quality, consistency, and efficiency Experience Required Deep hands-on experience with Seismic platform administration and LiveDoc creation Strong understanding of LiveSend, Digital Sales Rooms, Workflows, and Reference Content Confidence working with PowerPoint and Word, including the Seismic add-ins Strong Excel skills, and experience building and maintaining Seismic lists and data structures Ability to gather and understand complex requirements, managing expectations at all stakeholder levels Experience with SQL and Seismic variable development (including formula creation/editing) Experience working with APIs and integrations between Seismic and external systems such as Salesforce or Snowflake
Jan 09, 2026
Full time
Seismic Developer Hybrid: London (1-2 days per week in the office) Paying up to 70,000 + benefits Permanent Experis are delighted to be supporting a well-established and reputable organisation as they continue to strengthen and modernise their digital client-facing capabilities. We are assisting them in the search for a Seismic Developer, a key role within the Brand & Digital Services division, responsible for designing and developing advanced Seismic LiveDoc solutions that enhance client experience, streamline document creation, and enable front-office teams to work more efficiently. This is a fantastic opportunity for someone with deep Seismic expertise who enjoys building automated, scalable, and visually polished documentation solutions. You'll join an experienced team of Seismic specialists in a highly collaborative environment, supporting a well-embedded and strategically important platform within the business. What You'll Be Doing Taking ownership of automated and customisable Proposal documents, ensuring quality, stability, and ongoing enhancement Designing and building advanced, scalable Seismic LiveDoc solutions that deliver automation and improved user journeys for Front Office teams Gathering and interpreting requirements from stakeholders across the business, translating complex briefs into well-structured technical solutions Testing, optimising, and refining Seismic assets Supporting integrations between Seismic and external systems (e.g., Salesforce, Snowflake) through APIs, dataloaders, and other technical processes Contributing to the wider Seismic team's ongoing development work - including Seismic Hubs, compliance workflows, and platform architecture Providing analytics and insight to demonstrate the impact and adoption of Seismic developments Acting as a technical partner to Front Office, helping enhance document quality, consistency, and efficiency Experience Required Deep hands-on experience with Seismic platform administration and LiveDoc creation Strong understanding of LiveSend, Digital Sales Rooms, Workflows, and Reference Content Confidence working with PowerPoint and Word, including the Seismic add-ins Strong Excel skills, and experience building and maintaining Seismic lists and data structures Ability to gather and understand complex requirements, managing expectations at all stakeholder levels Experience with SQL and Seismic variable development (including formula creation/editing) Experience working with APIs and integrations between Seismic and external systems such as Salesforce or Snowflake
Contract Personnel Limited
Thorpe St. Andrew, Norfolk
About Us: Established since 1890, we continue to develop and grow our current geographical base and client portfolio. We are currently seeking a Software Developer to bring significant value to our Information Technology team. This role is critical in architecting software solutions that bolster system reliability, enhance user support, and underpin the ambitious scalability targets of our PropTech stack. We are specifically looking for a candidate who can introduce extensive systems knowledge of Salesforce to an established business with a rapidly growing footprint in the UK market. This is a hands-on position that requires collaboration with our front-line sales and property teams, as well as close integration within the IT function. Given the fast-paced and competitive nature of our industry, you must bring strong business acumen to the forefront. You will be expected to juggle multiple tasks and projects simultaneously, demonstrating a track record of delivering robust technical results and maximising systems investment across the organisation. Responsibilities: As a Software Developer you will design, code, test, and implement custom applications and solutions on the Salesforce platform to meet business needs, while collaborating with stakeholders, integrating with other systems, and ensuring system performance and data integrity. Build custom features, automating workflows, troubleshooting issues, optimising processes, and maintaining code quality for sales, service, finance and marketing functions. Participate in the full software development lifecycle, including analysis, design, test, and delivery. You will facilitate design and architecture brainstorms and participate in code reviews. Collaborate with team members to define and implement solutions and extend system functionality. Troubleshoot issues, optimise performance, and ensure data quality. Create and maintain technical documentation with release management criteria to assist with deploying new features and updates. Work as a part of an Information Technology team supporting all Watsons systems and software. Skills & Experience: Proven expertise in software development and systems architecture. Strong proficiency with JavaScript. Deep knowledge of programming languages such as Java, C/C++, Python, SQL. Great, hands-on knowledge of Salesforce which may include accreditations. The ability to interpret commercial needs into technical solutions. Experience working within the property sector or a similarly fast-paced, industry. Demonstrable experience in managing multiple tasks and projects to deadlines. Strong communication skills, capable of supporting stakeholders and non-technical staff in delivering best results. One or more years of experience in software development Personal Attributes: Problem-solving abilities. Adaptable and able to thrive in a hands-on, multi-disciplined environment. Client-focused with a drive to add value and exceed expectations. Rewards & Benefits: £45-£60K circa base salary per annum based on skills, knowledge, experience. Benefits include 5-weeks annual leave, day-off on birthday and 4-well-being days per year, Employment Hero reward platform, hybrid working and flexible working, inclusive working environment with open communication, qualification sponsorship and subscription fees, ongoing CPD development through conferences and events, employer and employee pension contribution, industry leading technology.
Jan 09, 2026
Full time
About Us: Established since 1890, we continue to develop and grow our current geographical base and client portfolio. We are currently seeking a Software Developer to bring significant value to our Information Technology team. This role is critical in architecting software solutions that bolster system reliability, enhance user support, and underpin the ambitious scalability targets of our PropTech stack. We are specifically looking for a candidate who can introduce extensive systems knowledge of Salesforce to an established business with a rapidly growing footprint in the UK market. This is a hands-on position that requires collaboration with our front-line sales and property teams, as well as close integration within the IT function. Given the fast-paced and competitive nature of our industry, you must bring strong business acumen to the forefront. You will be expected to juggle multiple tasks and projects simultaneously, demonstrating a track record of delivering robust technical results and maximising systems investment across the organisation. Responsibilities: As a Software Developer you will design, code, test, and implement custom applications and solutions on the Salesforce platform to meet business needs, while collaborating with stakeholders, integrating with other systems, and ensuring system performance and data integrity. Build custom features, automating workflows, troubleshooting issues, optimising processes, and maintaining code quality for sales, service, finance and marketing functions. Participate in the full software development lifecycle, including analysis, design, test, and delivery. You will facilitate design and architecture brainstorms and participate in code reviews. Collaborate with team members to define and implement solutions and extend system functionality. Troubleshoot issues, optimise performance, and ensure data quality. Create and maintain technical documentation with release management criteria to assist with deploying new features and updates. Work as a part of an Information Technology team supporting all Watsons systems and software. Skills & Experience: Proven expertise in software development and systems architecture. Strong proficiency with JavaScript. Deep knowledge of programming languages such as Java, C/C++, Python, SQL. Great, hands-on knowledge of Salesforce which may include accreditations. The ability to interpret commercial needs into technical solutions. Experience working within the property sector or a similarly fast-paced, industry. Demonstrable experience in managing multiple tasks and projects to deadlines. Strong communication skills, capable of supporting stakeholders and non-technical staff in delivering best results. One or more years of experience in software development Personal Attributes: Problem-solving abilities. Adaptable and able to thrive in a hands-on, multi-disciplined environment. Client-focused with a drive to add value and exceed expectations. Rewards & Benefits: £45-£60K circa base salary per annum based on skills, knowledge, experience. Benefits include 5-weeks annual leave, day-off on birthday and 4-well-being days per year, Employment Hero reward platform, hybrid working and flexible working, inclusive working environment with open communication, qualification sponsorship and subscription fees, ongoing CPD development through conferences and events, employer and employee pension contribution, industry leading technology.
Senior Salesforce AdministratorLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group.This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions.You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels.You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / EinsteinLead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuningSupport the rollout of Einstein for Service capabilities, including:+ Service Replies / Email Drafts+ Article Recommendations Case Wrap-Up enhancements Case Classification improvements+ Einstein Copilot Actions and future expansions such as Next Best Action/Service PlansStay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands-on experience configuring Service Cloud in a complex environment. Expert-level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error-handling principles. Experience with Omni-Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap-Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second-line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non-technical stakeholders. Ability to support and guide junior admins and act as a subject-matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi-system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
Jan 09, 2026
Full time
Senior Salesforce AdministratorLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group.This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions.You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels.You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / EinsteinLead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuningSupport the rollout of Einstein for Service capabilities, including:+ Service Replies / Email Drafts+ Article Recommendations Case Wrap-Up enhancements Case Classification improvements+ Einstein Copilot Actions and future expansions such as Next Best Action/Service PlansStay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands-on experience configuring Service Cloud in a complex environment. Expert-level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error-handling principles. Experience with Omni-Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap-Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second-line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non-technical stakeholders. Ability to support and guide junior admins and act as a subject-matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi-system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers. As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer's expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs. The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer's need. Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Minimum Skills: Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Exceptional English communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements: +2 years in the Salesforce Ecosystem. Salesforce product certifications are a plus ( Administrator , Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant ). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Please note: This position requires the flexibility to travel to the London office 3 days a week. Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits,
Jan 09, 2026
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers. As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer's expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs. The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer's need. Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Minimum Skills: Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Exceptional English communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements: +2 years in the Salesforce Ecosystem. Salesforce product certifications are a plus ( Administrator , Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant ). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Please note: This position requires the flexibility to travel to the London office 3 days a week. Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits,
Salesforce Technical Product Owner Location: London (4 days per week in office) Salary: 85,000- 92,000 + Bonus + Benefits Type: Permanent Overview Seeking a highly skilled Salesforce Technical Product Owner to lead the ongoing development, optimisation and governance of our Salesforce ecosystem. This is a hands-on, technically focused role responsible for driving the product strategy, roadmap and delivery across Sales Cloud, CPQ, Pardot and multiple integrated technologies. You will manage a dedicated team of five Salesforce professionals and work closely with senior stakeholders to ensure our Salesforce platform continues to scale with the needs of the business. Key Responsibilities Own and evolve the Salesforce product roadmap, ensuring alignment with business priorities and long-term strategic objectives. Lead, mentor and develop a team of five Salesforce specialists (Admins, Developers, Analysts). Gather, refine and prioritise requirements from cross-functional senior stakeholders. Translate business needs into scalable technical solutions using Salesforce best practices. Oversee the design and implementation of Salesforce automations, workflows, flows, validation rules and integrations. Drive continuous improvement across Sales Cloud, CPQ, Pardot, and connected platforms. Ensure platform governance, data quality, user adoption and release management processes are maintained. Act as the primary liaison between business stakeholders, technical teams and external partners. Guide solution architecture discussions and validate technical designs. Provide expert-level knowledge to support complex troubleshooting and platform optimisation. Skills & Experience Required Strong experience as a Product Owner, Technical Lead or similar Salesforce-focused role. Deep understanding of Salesforce core features, declarative automation (Flows, Process Automation), data model and integration patterns. Proven experience across Sales Cloud, CPQ, and Pardot (Account Engagement). Demonstrable experience managing and developing high-performing technical teams. Ability to communicate effectively with senior stakeholders and translate technical detail into business value. Experience working in agile environments with structured sprint planning and backlog management. Salesforce certifications (e.g., Admin, Advanced Admin, Sales Cloud, CPQ, or Platform App Builder) are highly advantageous. What is on Offer Competitive salary of 85,000- 92,000 Annual bonus and a comprehensive benefits package High-impact role with ownership of a mission-critical Salesforce platform Collaborative environment with strong support from senior leadership London-based office with 4 days per week onsite Opportunities for ongoing professional development and Salesforce certifications
Jan 02, 2026
Full time
Salesforce Technical Product Owner Location: London (4 days per week in office) Salary: 85,000- 92,000 + Bonus + Benefits Type: Permanent Overview Seeking a highly skilled Salesforce Technical Product Owner to lead the ongoing development, optimisation and governance of our Salesforce ecosystem. This is a hands-on, technically focused role responsible for driving the product strategy, roadmap and delivery across Sales Cloud, CPQ, Pardot and multiple integrated technologies. You will manage a dedicated team of five Salesforce professionals and work closely with senior stakeholders to ensure our Salesforce platform continues to scale with the needs of the business. Key Responsibilities Own and evolve the Salesforce product roadmap, ensuring alignment with business priorities and long-term strategic objectives. Lead, mentor and develop a team of five Salesforce specialists (Admins, Developers, Analysts). Gather, refine and prioritise requirements from cross-functional senior stakeholders. Translate business needs into scalable technical solutions using Salesforce best practices. Oversee the design and implementation of Salesforce automations, workflows, flows, validation rules and integrations. Drive continuous improvement across Sales Cloud, CPQ, Pardot, and connected platforms. Ensure platform governance, data quality, user adoption and release management processes are maintained. Act as the primary liaison between business stakeholders, technical teams and external partners. Guide solution architecture discussions and validate technical designs. Provide expert-level knowledge to support complex troubleshooting and platform optimisation. Skills & Experience Required Strong experience as a Product Owner, Technical Lead or similar Salesforce-focused role. Deep understanding of Salesforce core features, declarative automation (Flows, Process Automation), data model and integration patterns. Proven experience across Sales Cloud, CPQ, and Pardot (Account Engagement). Demonstrable experience managing and developing high-performing technical teams. Ability to communicate effectively with senior stakeholders and translate technical detail into business value. Experience working in agile environments with structured sprint planning and backlog management. Salesforce certifications (e.g., Admin, Advanced Admin, Sales Cloud, CPQ, or Platform App Builder) are highly advantageous. What is on Offer Competitive salary of 85,000- 92,000 Annual bonus and a comprehensive benefits package High-impact role with ownership of a mission-critical Salesforce platform Collaborative environment with strong support from senior leadership London-based office with 4 days per week onsite Opportunities for ongoing professional development and Salesforce certifications
Application Dates Closing Date for Applications: 7th January 2026 Interviews take place week commencing 19th January 2026 About Our Client The GPA are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. The team are seeking innovative, solutions focused people to work on leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost effective real estate service solutions. Innovation and progress are at the heart of GPA behaviours, fostering a culture of lifelong learning, where curiosity and self improvement are encouraged. The organisation is dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. A strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring the services meet the needs of government departments and the civil servants work environments. Job Description The GPA maintains and operates a data warehouse that stores data from its various systems and allows the data to be re used and integrated with other systems to support business processes via its data integration layer. The data also supports business and management information. The Data Platform & Data Integrations Lead will support the Head of Business Information & Data to ensure the data platforms function effectively, are developed and maintained and supported by the Data Architecture Lead. As a data driven organisation, the Data Platform & Data Integrations Lead is essential to assure that data is available for the various systems that create and consume data within GPA. This is especially important as many of the GPA systems require 'flavours' of the same data. Without a rigorous approach to allow data to be 'created once and re used many times' we would be creating ambiguities in data provenance and inefficiencies in multiple point to point integrations. The role is based out of Birmingham, Bristol or Swindon and operates a Hybrid working model. The integrity and security of the data in a central (cloud hosted) data warehouse environment Oversee the design and integration of new data feeds into and out of the data warehouse Maintain existing data feeds into and out of the data estate (data integration pipelines, data lake and data warehouse) The reliability and operation of the data warehouse environment Ensuring that the GPA data warehouse operates in an efficient and reliable manner Coordinating system improvements and changes, such as a new system integration through an agile development process Managing the team of contractors delivering the underpinning architecture for the data warehouse Leading on the creation and review of artefacts that form part of the Data Warehouse TDA process (Triage Requests, Business Requirements, High Level Design, Low Level Design) Working with the Digital team to ensure data flows to/from GPA systems Supporting the Chief Technical Architect and Head of Data on the delivery of the GPA data strategy The integrity and security of the data in a central (cloud hosted) data warehouse Oversee the design and integration of new data feeds into and out of the data warehouse Maintain existing data feeds into and out of the data warehouse The reliability and operation of the data warehouse The Successful Applicant Essential criteria: Proven experience in managing data warehouses and data integration projects. Extensive experience designing ETL / ELT data pipelines Strong understanding of cloud based data architectures. Experience with agile project management and system integration. Excellent leadership and team management skills - including managing contractors and cross functional teams. Knowledge of data security, data governance, and data integrity practices. Effective stakeholder engagement and communication skills, with the ability to translate technical concepts to non technical audiences. Ability to develop and review technical requirements and design documentation. Awareness of government and public sector data policies and standards. Graduate level qualification in computer science, system engineering or similar Working in an agile environment Desirable criteria: Experience working within the civil service or government related organisations. Experience of AWS technology stack Knowledge of specific systems used within GPA, such as CRM, Horizon, Salesforce Planon, and financial systems. Familiarity with data governance frameworks and regulatory requirements relevant to government data. Experience leading strategic data initiatives aimed at organisational transformation. Training on system design practices such as TOGAF and RM ODP Gold Standard: IT & Data Management - CITP / CsyP Certifications in data management, cloud technology, or project management (e.g., AWS, Azure, PRINCE2, Agile). What's on Offer 28.9% Pension Scheme Opportunity to join a large Data Transformation Programme
Jan 01, 2026
Full time
Application Dates Closing Date for Applications: 7th January 2026 Interviews take place week commencing 19th January 2026 About Our Client The GPA are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. The team are seeking innovative, solutions focused people to work on leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost effective real estate service solutions. Innovation and progress are at the heart of GPA behaviours, fostering a culture of lifelong learning, where curiosity and self improvement are encouraged. The organisation is dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. A strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring the services meet the needs of government departments and the civil servants work environments. Job Description The GPA maintains and operates a data warehouse that stores data from its various systems and allows the data to be re used and integrated with other systems to support business processes via its data integration layer. The data also supports business and management information. The Data Platform & Data Integrations Lead will support the Head of Business Information & Data to ensure the data platforms function effectively, are developed and maintained and supported by the Data Architecture Lead. As a data driven organisation, the Data Platform & Data Integrations Lead is essential to assure that data is available for the various systems that create and consume data within GPA. This is especially important as many of the GPA systems require 'flavours' of the same data. Without a rigorous approach to allow data to be 'created once and re used many times' we would be creating ambiguities in data provenance and inefficiencies in multiple point to point integrations. The role is based out of Birmingham, Bristol or Swindon and operates a Hybrid working model. The integrity and security of the data in a central (cloud hosted) data warehouse environment Oversee the design and integration of new data feeds into and out of the data warehouse Maintain existing data feeds into and out of the data estate (data integration pipelines, data lake and data warehouse) The reliability and operation of the data warehouse environment Ensuring that the GPA data warehouse operates in an efficient and reliable manner Coordinating system improvements and changes, such as a new system integration through an agile development process Managing the team of contractors delivering the underpinning architecture for the data warehouse Leading on the creation and review of artefacts that form part of the Data Warehouse TDA process (Triage Requests, Business Requirements, High Level Design, Low Level Design) Working with the Digital team to ensure data flows to/from GPA systems Supporting the Chief Technical Architect and Head of Data on the delivery of the GPA data strategy The integrity and security of the data in a central (cloud hosted) data warehouse Oversee the design and integration of new data feeds into and out of the data warehouse Maintain existing data feeds into and out of the data warehouse The reliability and operation of the data warehouse The Successful Applicant Essential criteria: Proven experience in managing data warehouses and data integration projects. Extensive experience designing ETL / ELT data pipelines Strong understanding of cloud based data architectures. Experience with agile project management and system integration. Excellent leadership and team management skills - including managing contractors and cross functional teams. Knowledge of data security, data governance, and data integrity practices. Effective stakeholder engagement and communication skills, with the ability to translate technical concepts to non technical audiences. Ability to develop and review technical requirements and design documentation. Awareness of government and public sector data policies and standards. Graduate level qualification in computer science, system engineering or similar Working in an agile environment Desirable criteria: Experience working within the civil service or government related organisations. Experience of AWS technology stack Knowledge of specific systems used within GPA, such as CRM, Horizon, Salesforce Planon, and financial systems. Familiarity with data governance frameworks and regulatory requirements relevant to government data. Experience leading strategic data initiatives aimed at organisational transformation. Training on system design practices such as TOGAF and RM ODP Gold Standard: IT & Data Management - CITP / CsyP Certifications in data management, cloud technology, or project management (e.g., AWS, Azure, PRINCE2, Agile). What's on Offer 28.9% Pension Scheme Opportunity to join a large Data Transformation Programme
Michael Page have exclusively partnered with The Government Property Agency (GPA) to support on their continued Data Transformation programmes. The newly created role of Data Platform & Data Integrations Lead is pivotal in this strategy. The GPA is the largest property holder in government, with more than 2.1 billion in property assets and over 55% of the government's office estate. Client Details The GPA are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. The team are seeking innovative, solutions-focused people to work on leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of GPA behaviours, fostering a culture of lifelong learning, where curiosity and self-improvement are encouraged. The organisation is dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. A strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring the services meet the needs of government departments and the civil servants work environments. Description The GPA maintains and operates a data warehouse that stores data from its various systems and allows the data to be re-used and integrated with other systems to support business processes via it's data integration layer. The data also supports business and management information. The Data Platform & Data Integrations Lead will support the Head of Business Information & Data to ensure the data platforms function effectively, are developed and maintained and supported by the Data Architecture Lead. As a data driven organisation, the Data Platform & Data Integrations Lead is essential to assure that data is available for the various systems that create and consume data within GPA. This is especially important as many of the GPA systems require 'flavours' of the same data. Without a rigorous approach to allow data to be 'created once and re-used many times' we would be creating ambiguities in data provenance and inefficiencies in multiple point to point integrations. The role is based out of Birmingham, Bristol or Swindon and operates a Hybrid working model. The Data Platform & Data Integrations lead will ensure: The integrity and security of the data in a central (cloud hosted) data warehouse environment Oversee the design and integration of new data feeds into and out of the data warehouse Maintain existing data feeds into and out of the data estate (data integration pipelines, data lake and data warehouse) The reliability and operation of the data warehouse environment Ensuring that the GPA data warehouse operates in an efficient and reliable manner Coordinating system improvements and changes, such as a new system integration through an agile development process Managing the team of contractors delivering the underpinning architecture for the data warehouse Leading on the creation and review of artefacts that form part of the Data Warehouse TDA process (Triage Requests, Business Requirements, High Level Design, Low Level Design) Working with the Digital team to ensure data flows to/from GPA systems Supporting the Chief Technical Architect and Head of Data on the delivery of the GPA data strategy The integrity and security of the data in a central (cloud hosted) data warehouse Oversee the design and integration of new data feeds into and out of the data warehouse Maintain existing data feeds into and out of the data warehouse The reliability and operation of the data warehouse Profile Essential criteria: Proven experience in managing data warehouses and data integration projects. Extensive experience designing ETL / ELT data pipelines Strong understanding of cloud-based data architectures. Experience with agile project management and system integration. Excellent leadership and team management skills - including managing contractors and cross-functional teams. Knowledge of data security, data governance, and data integrity practices. Effective stakeholder engagement and communication skills, with the ability to translate technical concepts to non-technical audiences. Ability to develop and review technical requirements and design documentation. Awareness of government and public sector data policies and standards. Graduate level qualification in computer science, system engineering or similar Working in an agile environment Desirable criteria: Experience working within the civil service or government-related organisations. Experience of AWS technology stack Knowledge of specific systems used within GPA, such as CRM, Horizon, Salesforce Planon, and financial systems. Familiarity with data governance frameworks and regulatory requirements relevant to government data. Experience leading strategic data initiatives aimed at organisational transformation. Training on system design practices such as TOGAF and RM-ODP Gold Standard: IT & Data Management - CITP / CsyP Certifications in data management, cloud technology, or project management (e.g., AWS, Azure, PRINCE2, Agile). Job Offer 28.9% Pension Scheme Opportunity to join a large Data Transformation Programme
Jan 01, 2026
Full time
Michael Page have exclusively partnered with The Government Property Agency (GPA) to support on their continued Data Transformation programmes. The newly created role of Data Platform & Data Integrations Lead is pivotal in this strategy. The GPA is the largest property holder in government, with more than 2.1 billion in property assets and over 55% of the government's office estate. Client Details The GPA are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. The team are seeking innovative, solutions-focused people to work on leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of GPA behaviours, fostering a culture of lifelong learning, where curiosity and self-improvement are encouraged. The organisation is dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. A strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring the services meet the needs of government departments and the civil servants work environments. Description The GPA maintains and operates a data warehouse that stores data from its various systems and allows the data to be re-used and integrated with other systems to support business processes via it's data integration layer. The data also supports business and management information. The Data Platform & Data Integrations Lead will support the Head of Business Information & Data to ensure the data platforms function effectively, are developed and maintained and supported by the Data Architecture Lead. As a data driven organisation, the Data Platform & Data Integrations Lead is essential to assure that data is available for the various systems that create and consume data within GPA. This is especially important as many of the GPA systems require 'flavours' of the same data. Without a rigorous approach to allow data to be 'created once and re-used many times' we would be creating ambiguities in data provenance and inefficiencies in multiple point to point integrations. The role is based out of Birmingham, Bristol or Swindon and operates a Hybrid working model. The Data Platform & Data Integrations lead will ensure: The integrity and security of the data in a central (cloud hosted) data warehouse environment Oversee the design and integration of new data feeds into and out of the data warehouse Maintain existing data feeds into and out of the data estate (data integration pipelines, data lake and data warehouse) The reliability and operation of the data warehouse environment Ensuring that the GPA data warehouse operates in an efficient and reliable manner Coordinating system improvements and changes, such as a new system integration through an agile development process Managing the team of contractors delivering the underpinning architecture for the data warehouse Leading on the creation and review of artefacts that form part of the Data Warehouse TDA process (Triage Requests, Business Requirements, High Level Design, Low Level Design) Working with the Digital team to ensure data flows to/from GPA systems Supporting the Chief Technical Architect and Head of Data on the delivery of the GPA data strategy The integrity and security of the data in a central (cloud hosted) data warehouse Oversee the design and integration of new data feeds into and out of the data warehouse Maintain existing data feeds into and out of the data warehouse The reliability and operation of the data warehouse Profile Essential criteria: Proven experience in managing data warehouses and data integration projects. Extensive experience designing ETL / ELT data pipelines Strong understanding of cloud-based data architectures. Experience with agile project management and system integration. Excellent leadership and team management skills - including managing contractors and cross-functional teams. Knowledge of data security, data governance, and data integrity practices. Effective stakeholder engagement and communication skills, with the ability to translate technical concepts to non-technical audiences. Ability to develop and review technical requirements and design documentation. Awareness of government and public sector data policies and standards. Graduate level qualification in computer science, system engineering or similar Working in an agile environment Desirable criteria: Experience working within the civil service or government-related organisations. Experience of AWS technology stack Knowledge of specific systems used within GPA, such as CRM, Horizon, Salesforce Planon, and financial systems. Familiarity with data governance frameworks and regulatory requirements relevant to government data. Experience leading strategic data initiatives aimed at organisational transformation. Training on system design practices such as TOGAF and RM-ODP Gold Standard: IT & Data Management - CITP / CsyP Certifications in data management, cloud technology, or project management (e.g., AWS, Azure, PRINCE2, Agile). Job Offer 28.9% Pension Scheme Opportunity to join a large Data Transformation Programme
Michael Page have exclusively partnered with The Government Property Agency (GPA) to support on their continued Data Transformation programmes. The newly created role of Data Platform & Data Integrations Lead is pivotal in this strategy. The GPA is the largest property holder in government, with more than 2.1 billion in property assets and over 55% of the government's office estate. Client Details The GPA are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. The team are seeking innovative, solutions-focused people to work on leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of GPA behaviours, fostering a culture of lifelong learning, where curiosity and self-improvement are encouraged. The organisation is dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. A strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring the services meet the needs of government departments and the civil servants work environments. Description The GPA maintains and operates a data warehouse that stores data from its various systems and allows the data to be re-used and integrated with other systems to support business processes via it's data integration layer. The data also supports business and management information. The Data Platform & Data Integrations Lead will support the Head of Business Information & Data to ensure the data platforms function effectively, are developed and maintained and supported by the Data Architecture Lead. As a data driven organisation, the Data Platform & Data Integrations Lead is essential to assure that data is available for the various systems that create and consume data within GPA. This is especially important as many of the GPA systems require 'flavours' of the same data. Without a rigorous approach to allow data to be 'created once and re-used many times' we would be creating ambiguities in data provenance and inefficiencies in multiple point to point integrations. The role is based out of Birmingham, Bristol or Swindon and operates a Hybrid working model. The Data Platform & Data Integrations lead will ensure: The integrity and security of the data in a central (cloud hosted) data warehouse environment Oversee the design and integration of new data feeds into and out of the data warehouse Maintain existing data feeds into and out of the data estate (data integration pipelines, data lake and data warehouse) The reliability and operation of the data warehouse environment Ensuring that the GPA data warehouse operates in an efficient and reliable manner Coordinating system improvements and changes, such as a new system integration through an agile development process Managing the team of contractors delivering the underpinning architecture for the data warehouse Leading on the creation and review of artefacts that form part of the Data Warehouse TDA process (Triage Requests, Business Requirements, High Level Design, Low Level Design) Working with the Digital team to ensure data flows to/from GPA systems Supporting the Chief Technical Architect and Head of Data on the delivery of the GPA data strategy The integrity and security of the data in a central (cloud hosted) data warehouse Oversee the design and integration of new data feeds into and out of the data warehouse Maintain existing data feeds into and out of the data warehouse The reliability and operation of the data warehouse Profile Essential criteria: Proven experience in managing data warehouses and data integration projects. Extensive experience designing ETL / ELT data pipelines Strong understanding of cloud-based data architectures. Experience with agile project management and system integration. Excellent leadership and team management skills - including managing contractors and cross-functional teams. Knowledge of data security, data governance, and data integrity practices. Effective stakeholder engagement and communication skills, with the ability to translate technical concepts to non-technical audiences. Ability to develop and review technical requirements and design documentation. Awareness of government and public sector data policies and standards. Graduate level qualification in computer science, system engineering or similar Working in an agile environment Desirable criteria: Experience working within the civil service or government-related organisations. Experience of AWS technology stack Knowledge of specific systems used within GPA, such as CRM, Horizon, Salesforce Planon, and financial systems. Familiarity with data governance frameworks and regulatory requirements relevant to government data. Experience leading strategic data initiatives aimed at organisational transformation. Training on system design practices such as TOGAF and RM-ODP Gold Standard: IT & Data Management - CITP / CsyP Certifications in data management, cloud technology, or project management (e.g., AWS, Azure, PRINCE2, Agile). Job Offer 28.9% Pension Scheme Opportunity to join a large Data Transformation Programme
Jan 01, 2026
Full time
Michael Page have exclusively partnered with The Government Property Agency (GPA) to support on their continued Data Transformation programmes. The newly created role of Data Platform & Data Integrations Lead is pivotal in this strategy. The GPA is the largest property holder in government, with more than 2.1 billion in property assets and over 55% of the government's office estate. Client Details The GPA are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. The team are seeking innovative, solutions-focused people to work on leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of GPA behaviours, fostering a culture of lifelong learning, where curiosity and self-improvement are encouraged. The organisation is dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. A strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring the services meet the needs of government departments and the civil servants work environments. Description The GPA maintains and operates a data warehouse that stores data from its various systems and allows the data to be re-used and integrated with other systems to support business processes via it's data integration layer. The data also supports business and management information. The Data Platform & Data Integrations Lead will support the Head of Business Information & Data to ensure the data platforms function effectively, are developed and maintained and supported by the Data Architecture Lead. As a data driven organisation, the Data Platform & Data Integrations Lead is essential to assure that data is available for the various systems that create and consume data within GPA. This is especially important as many of the GPA systems require 'flavours' of the same data. Without a rigorous approach to allow data to be 'created once and re-used many times' we would be creating ambiguities in data provenance and inefficiencies in multiple point to point integrations. The role is based out of Birmingham, Bristol or Swindon and operates a Hybrid working model. The Data Platform & Data Integrations lead will ensure: The integrity and security of the data in a central (cloud hosted) data warehouse environment Oversee the design and integration of new data feeds into and out of the data warehouse Maintain existing data feeds into and out of the data estate (data integration pipelines, data lake and data warehouse) The reliability and operation of the data warehouse environment Ensuring that the GPA data warehouse operates in an efficient and reliable manner Coordinating system improvements and changes, such as a new system integration through an agile development process Managing the team of contractors delivering the underpinning architecture for the data warehouse Leading on the creation and review of artefacts that form part of the Data Warehouse TDA process (Triage Requests, Business Requirements, High Level Design, Low Level Design) Working with the Digital team to ensure data flows to/from GPA systems Supporting the Chief Technical Architect and Head of Data on the delivery of the GPA data strategy The integrity and security of the data in a central (cloud hosted) data warehouse Oversee the design and integration of new data feeds into and out of the data warehouse Maintain existing data feeds into and out of the data warehouse The reliability and operation of the data warehouse Profile Essential criteria: Proven experience in managing data warehouses and data integration projects. Extensive experience designing ETL / ELT data pipelines Strong understanding of cloud-based data architectures. Experience with agile project management and system integration. Excellent leadership and team management skills - including managing contractors and cross-functional teams. Knowledge of data security, data governance, and data integrity practices. Effective stakeholder engagement and communication skills, with the ability to translate technical concepts to non-technical audiences. Ability to develop and review technical requirements and design documentation. Awareness of government and public sector data policies and standards. Graduate level qualification in computer science, system engineering or similar Working in an agile environment Desirable criteria: Experience working within the civil service or government-related organisations. Experience of AWS technology stack Knowledge of specific systems used within GPA, such as CRM, Horizon, Salesforce Planon, and financial systems. Familiarity with data governance frameworks and regulatory requirements relevant to government data. Experience leading strategic data initiatives aimed at organisational transformation. Training on system design practices such as TOGAF and RM-ODP Gold Standard: IT & Data Management - CITP / CsyP Certifications in data management, cloud technology, or project management (e.g., AWS, Azure, PRINCE2, Agile). Job Offer 28.9% Pension Scheme Opportunity to join a large Data Transformation Programme
About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Prospecting & lead generation: Identify and target potential customers through research, networking, and cold calling. Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity. Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders with our largest customers. Serve as their primary point of contact and exceed their expectations. Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, addressing objections and closing deals. Navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders. Sales strategy & planning: Develop and execute sales strategies to meet or exceed sales targets. Craft tailored sales presentations and proposals that meet our enterprise customers needs. Collaborate with our marketing team to implement effective sales campaigns and presentations. Help define our sales motion: We're an early team, and your work will directly impact how our GTM function operates and succeeds. Collaborate cross-functionally: Work closely with our broader GTM team, as well as our product, technical and operations orgs to deliver our industry-leading product. What you'll bring 10+ years of experience in an enterprise customer-facing sales role, identifying and closing large accounts. Strong communication skills: Exceptional verbal and written communication abilities. Professional fluency in both German and English. Enterprise experience: Experience managing a $1M+ quota, and running end-to-end complex deals. Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions. Prospecting & lead generation: Proven track record of identifying and targeting potential enterprise clients through research, networking, and cold calling. Even better Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends. Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Jan 01, 2026
Full time
About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Prospecting & lead generation: Identify and target potential customers through research, networking, and cold calling. Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity. Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders with our largest customers. Serve as their primary point of contact and exceed their expectations. Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, addressing objections and closing deals. Navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders. Sales strategy & planning: Develop and execute sales strategies to meet or exceed sales targets. Craft tailored sales presentations and proposals that meet our enterprise customers needs. Collaborate with our marketing team to implement effective sales campaigns and presentations. Help define our sales motion: We're an early team, and your work will directly impact how our GTM function operates and succeeds. Collaborate cross-functionally: Work closely with our broader GTM team, as well as our product, technical and operations orgs to deliver our industry-leading product. What you'll bring 10+ years of experience in an enterprise customer-facing sales role, identifying and closing large accounts. Strong communication skills: Exceptional verbal and written communication abilities. Professional fluency in both German and English. Enterprise experience: Experience managing a $1M+ quota, and running end-to-end complex deals. Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions. Prospecting & lead generation: Proven track record of identifying and targeting potential enterprise clients through research, networking, and cold calling. Even better Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends. Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Prospecting & lead generation: Identify and target potential customers through research, networking, and cold calling.Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity. Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders with our largest customers. Serve as their primary point of contact and exceed their expectations. Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, addressing objections and closing deals. Navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders. Sales strategy & planning: Develop and execute sales strategies to meet or exceed sales targets. Craft tailored sales presentations and proposals that meet our enterprise customers needs. Collaborate with our marketing team to implement effective sales campaigns and presentations. Help define our sales motion: We're an early team, and your work will directly impact how our GTM function operates and succeeds. Collaborate cross-functionally: Work closely with our broader GTM team, as well as our product, technical and operations orgs to deliver our industry-leading product. What you'll bring 10+ years of experience in an enterprise customer-facing sales role, identifying and closing large accounts. Strong communication skills: Exceptional verbal and written communication abilities. Professional fluency in both French and English. Enterprise experience: Experience managing a $1M+ quota, and running end-to-end complex deals. Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions. Prospecting & lead generation: Proven track record of identifying and targeting potential enterprise clients through research, networking, and cold calling. Even better Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends. Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Jan 01, 2026
Full time
About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Prospecting & lead generation: Identify and target potential customers through research, networking, and cold calling.Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity. Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders with our largest customers. Serve as their primary point of contact and exceed their expectations. Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, addressing objections and closing deals. Navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders. Sales strategy & planning: Develop and execute sales strategies to meet or exceed sales targets. Craft tailored sales presentations and proposals that meet our enterprise customers needs. Collaborate with our marketing team to implement effective sales campaigns and presentations. Help define our sales motion: We're an early team, and your work will directly impact how our GTM function operates and succeeds. Collaborate cross-functionally: Work closely with our broader GTM team, as well as our product, technical and operations orgs to deliver our industry-leading product. What you'll bring 10+ years of experience in an enterprise customer-facing sales role, identifying and closing large accounts. Strong communication skills: Exceptional verbal and written communication abilities. Professional fluency in both French and English. Enterprise experience: Experience managing a $1M+ quota, and running end-to-end complex deals. Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions. Prospecting & lead generation: Proven track record of identifying and targeting potential enterprise clients through research, networking, and cold calling. Even better Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends. Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Solution Architect - Solutions Architect - Dynamics CRM page is loaded Solution Architect - Solutions Architect - Dynamics CRM Apply remote type Dynamic Working locations UK Head Office (Baker Street, London) time type Full time posted on Posted 18 Days Ago job requisition id JR100327 Who are we At Knight Frank, we work responsibly in partnership to enhance people's lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here . About The Role Knight Frank is looking to hire a Solutions Architect to join our Chief Technology Office in designing and delivering CRM solutions. Why Knight Frank? Role: The candidate will be tasked with designing and implementing scalable, high-performance systems, with a primary focus on Dynamics 365 but knowledge of other platforms (like Salesforce) would be desirable. The ideal candidate should also possess a comprehensive background in designing and implementing scalable, loosely coupled architectural solutions that support flexibility, maintainability, and rapid evolution of systems. This includes a deep understanding of modular design principles, service-oriented and microservices architectures, and the ability to decouple system components to reduce interdependencies and improve fault tolerance. Responsibilities: Architectural Design: Lead on the architecture and design of CRM solutions that align with business goals and strategic objectives. Architectural Alignment: Ensure alignment with KF architecture and IT standards, principles and patterns and best practices, or highlighting where this is not the case API Integration:Integrate external APIs and other data sources to bring near real-time data and updates into the system. Data: Provide expertise in data modelling, data management and data migration approaches on the CRM platform(s) for local and global CRM rollouts 3rd Party solutions: Assessment and recommendations on 3rd party solutions, ensuring these can be seamlessly integrated into the CRM platforms where required Estimation: Assist in the estimation, planning and production of implementation plans and roadmaps for CRM deliveries. Security:Ensure the security, privacy, and integrity of all data across the system. Documentation:Create comprehensive technical documentation to support the system's design, implementation, and integration processes (e.g. C4 modelling, document as code with Mermaid/PlantUML). API Integration:Integrate external APIs and other data sources to bring near real-time data and updates into the system. Technical Risk: Identification and management of technical risk for CRM implementations Future Proofing: Stay up-to-date with the latest CRM technologies and trends Key Experience Required: 5+ years of experience as a Solutions Architect, working with CRM systems. Microsoft Dynamics 365 experience is desirable, but knowledge of other platforms can be considered. Expertise in integrating REST APIs, GraphQL and messaging systems. Experience with Azure cloud infrastructure with a focus on cloud-native design patterns. Ability to design systems for real-time intelligence linking various data sources to provide actionable insights. Ability to collaborate with cross-functional teams and communicate complex technical details to both technical and non-technical stakeholders. Competitive salary Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Jan 01, 2026
Full time
Solution Architect - Solutions Architect - Dynamics CRM page is loaded Solution Architect - Solutions Architect - Dynamics CRM Apply remote type Dynamic Working locations UK Head Office (Baker Street, London) time type Full time posted on Posted 18 Days Ago job requisition id JR100327 Who are we At Knight Frank, we work responsibly in partnership to enhance people's lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here . About The Role Knight Frank is looking to hire a Solutions Architect to join our Chief Technology Office in designing and delivering CRM solutions. Why Knight Frank? Role: The candidate will be tasked with designing and implementing scalable, high-performance systems, with a primary focus on Dynamics 365 but knowledge of other platforms (like Salesforce) would be desirable. The ideal candidate should also possess a comprehensive background in designing and implementing scalable, loosely coupled architectural solutions that support flexibility, maintainability, and rapid evolution of systems. This includes a deep understanding of modular design principles, service-oriented and microservices architectures, and the ability to decouple system components to reduce interdependencies and improve fault tolerance. Responsibilities: Architectural Design: Lead on the architecture and design of CRM solutions that align with business goals and strategic objectives. Architectural Alignment: Ensure alignment with KF architecture and IT standards, principles and patterns and best practices, or highlighting where this is not the case API Integration:Integrate external APIs and other data sources to bring near real-time data and updates into the system. Data: Provide expertise in data modelling, data management and data migration approaches on the CRM platform(s) for local and global CRM rollouts 3rd Party solutions: Assessment and recommendations on 3rd party solutions, ensuring these can be seamlessly integrated into the CRM platforms where required Estimation: Assist in the estimation, planning and production of implementation plans and roadmaps for CRM deliveries. Security:Ensure the security, privacy, and integrity of all data across the system. Documentation:Create comprehensive technical documentation to support the system's design, implementation, and integration processes (e.g. C4 modelling, document as code with Mermaid/PlantUML). API Integration:Integrate external APIs and other data sources to bring near real-time data and updates into the system. Technical Risk: Identification and management of technical risk for CRM implementations Future Proofing: Stay up-to-date with the latest CRM technologies and trends Key Experience Required: 5+ years of experience as a Solutions Architect, working with CRM systems. Microsoft Dynamics 365 experience is desirable, but knowledge of other platforms can be considered. Expertise in integrating REST APIs, GraphQL and messaging systems. Experience with Azure cloud infrastructure with a focus on cloud-native design patterns. Ability to design systems for real-time intelligence linking various data sources to provide actionable insights. Ability to collaborate with cross-functional teams and communicate complex technical details to both technical and non-technical stakeholders. Competitive salary Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Overview We're looking for an accomplished Salesforce Technical Architect to join our rapidly scaling delivery organisation. This role is ideal for someone who combines deep platform expertise with architectural vision and technical leadership. You'll drive end-to-end Salesforce solution design and technical strategy across multi-cloud programmes, ensuring scalability, performance, and long-term maintainability. You'll lead technical workstreams, guide development teams, and contribute hands on to complex builds where your expertise can make the greatest impact. This is a role for someone ready to shape architecture decisions, mentor others, and deliver measurable business value through elegant, well engineered Salesforce solutions. Key Responsibilities Architect and deliver scalable Salesforce solutions spanning Sales, Service, Experience, and related Industry Clouds. Own the technical design authority, from data model and integration strategy through to deployment and lifecycle governance. Lead technical workstreams across discovery, design, and delivery phases - providing guidance, documentation, and hands on support when needed. Drive DevOps and CI/CD excellence, ensuring robust branching strategies, automated deployments, and source driven configuration management. Define and implement integration patterns leveraging standard Salesforce APIs, platform events, middleware, and connected applications. Shape data and security architectures, including permission modelling, role hierarchies, and record access strategies. Collaborate directly with clients to translate complex requirements into actionable technical roadmaps. Champion platform best practices and mentor consultants, admins, and developers in design standards and delivery discipline. Contribute to presales and solution estimation, providing technical insight on architecture options and trade offs. What We're Looking For 7+ years of Salesforce experience, including demonstrable design and delivery ownership across Sales, Service, and Experience Clouds. Proven ability to translate business requirements into enterprise grade architecture, balancing declarative and programmatic approaches. Strong background in data architecture, configuration, and platform governance. Hands on experience with Git, DevOps pipelines, and CI/CD tooling (e.g., GitHub Actions, Bitbucket Pipelines, or Copado). Working knowledge of Apex, SOQL, and Lightning Web Components sufficient to guide development teams and review code. Exposure to integration frameworks and common ecosystem tools such as Adobe Commerce (formerly Marketo), RingCentral, LeanData, ADvendio, and PowerAutomate. Solid understanding of Agile delivery methodologies, with experience leading or mentoring cross functional teams. Exceptional communication and stakeholder engagement skills, able to convey complex technical concepts to non technical audiences. Salesforce Certified Administrator required; Service Cloud Consultant, Application Architect, or progress toward System Architect strongly preferred. Nice to Have / Competitive Edge Experience with Media Cloud, Revenue Cloud (Core), or other industry specific architectures (e.g., Vlocity CPQ or Steelbrick CPQ / Invoice It Billing). Familiarity with AgentForce, Einstein, and other AI driven Salesforce capabilities. Previous consulting, pre sales, or entrepreneurial experience, particularly where you shaped delivery strategy or solution architecture. Broader exposure to enterprise integration patterns (API led, event driven, or middleware based). Why Join Us Deliver strategic, high visibility programmes for leading brands. Work alongside seasoned architects and consultants who value engineering excellence and pragmatic innovation. Escape stagnant environments - we reward pace, precision, and accountability. Competitive EU based compensation with performance linked progression. Remote first flexibility, with a supportive and technically mature culture that prizes autonomy and craftsmanship.
Jan 01, 2026
Full time
Overview We're looking for an accomplished Salesforce Technical Architect to join our rapidly scaling delivery organisation. This role is ideal for someone who combines deep platform expertise with architectural vision and technical leadership. You'll drive end-to-end Salesforce solution design and technical strategy across multi-cloud programmes, ensuring scalability, performance, and long-term maintainability. You'll lead technical workstreams, guide development teams, and contribute hands on to complex builds where your expertise can make the greatest impact. This is a role for someone ready to shape architecture decisions, mentor others, and deliver measurable business value through elegant, well engineered Salesforce solutions. Key Responsibilities Architect and deliver scalable Salesforce solutions spanning Sales, Service, Experience, and related Industry Clouds. Own the technical design authority, from data model and integration strategy through to deployment and lifecycle governance. Lead technical workstreams across discovery, design, and delivery phases - providing guidance, documentation, and hands on support when needed. Drive DevOps and CI/CD excellence, ensuring robust branching strategies, automated deployments, and source driven configuration management. Define and implement integration patterns leveraging standard Salesforce APIs, platform events, middleware, and connected applications. Shape data and security architectures, including permission modelling, role hierarchies, and record access strategies. Collaborate directly with clients to translate complex requirements into actionable technical roadmaps. Champion platform best practices and mentor consultants, admins, and developers in design standards and delivery discipline. Contribute to presales and solution estimation, providing technical insight on architecture options and trade offs. What We're Looking For 7+ years of Salesforce experience, including demonstrable design and delivery ownership across Sales, Service, and Experience Clouds. Proven ability to translate business requirements into enterprise grade architecture, balancing declarative and programmatic approaches. Strong background in data architecture, configuration, and platform governance. Hands on experience with Git, DevOps pipelines, and CI/CD tooling (e.g., GitHub Actions, Bitbucket Pipelines, or Copado). Working knowledge of Apex, SOQL, and Lightning Web Components sufficient to guide development teams and review code. Exposure to integration frameworks and common ecosystem tools such as Adobe Commerce (formerly Marketo), RingCentral, LeanData, ADvendio, and PowerAutomate. Solid understanding of Agile delivery methodologies, with experience leading or mentoring cross functional teams. Exceptional communication and stakeholder engagement skills, able to convey complex technical concepts to non technical audiences. Salesforce Certified Administrator required; Service Cloud Consultant, Application Architect, or progress toward System Architect strongly preferred. Nice to Have / Competitive Edge Experience with Media Cloud, Revenue Cloud (Core), or other industry specific architectures (e.g., Vlocity CPQ or Steelbrick CPQ / Invoice It Billing). Familiarity with AgentForce, Einstein, and other AI driven Salesforce capabilities. Previous consulting, pre sales, or entrepreneurial experience, particularly where you shaped delivery strategy or solution architecture. Broader exposure to enterprise integration patterns (API led, event driven, or middleware based). Why Join Us Deliver strategic, high visibility programmes for leading brands. Work alongside seasoned architects and consultants who value engineering excellence and pragmatic innovation. Escape stagnant environments - we reward pace, precision, and accountability. Competitive EU based compensation with performance linked progression. Remote first flexibility, with a supportive and technically mature culture that prizes autonomy and craftsmanship.
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: Many training opportunities from classroom to e learning, mentoring and coaching programs and the chance to gain industry recognized certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer to peer appreciation as well as from manager to employees Tools and policies to support your work life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As a Senior Salesforce Developer, you will lead the development of custom solutions on the Salesforce platform. You will be responsible for writing Apex code, creating visualforce pages, and implementing integrations. You will have a strong understanding of the Salesforce platform and experience leading successful projects. A Senior Salesforce Developer will have a deep understanding of the Salesforce platform and the ability to develop complex solutions, mentor and lead the development team, troubleshoot and provide technical support to clients. They will also have a solid understanding of web development concepts and languages and keep up to date with new Salesforce features and best practices. Responsibilities Designing and developing complex Salesforce solutions to meet business requirements Customising Salesforce to meet the specific needs of clients Configuring Salesforce to integrate with other systems Leading the development team and mentoring junior developers Providing ongoing support and troubleshooting assistance to clients Collaborating with other senior developers and team members to deliver projects on time and within budget Keeping up to date with new Salesforce features and best practices Required education None Preferred education Bachelor's Degree Required technical and professional expertise 5+ years of experience working with Salesforce, with multiple Salesforce certifications Strong experience with Apex, Visualforce, and other Salesforce development tools Experienced in building accessible WCAG 2.2 compliant portals integrating via REST/SOAP APIs and using declarative tools like Flows and Process Builder. Knowledge of Agile methodologies and project management Strong attention to detail and ability to multitask Strong leadership and mentoring skills Proven track record of successful Salesforce projects Ability to work well in a team environment Strong problem solving and communication skills As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 5 years. Preferred technical and professional experience These certifications are not essential for working as a Senior Salesforce developer, but they are highly desirable. Salesforce Certified Associate Salesforce Certified Platform Developer I Salesforce Certified Platform Developer II Salesforce Certified JavaScript Developer I Salesforce Certified Application Architect Salesforce Certified System Architect Salesforce Certified Technical Architect (CTA) ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title Job ID 73734 City / Township / Village State / Province Hampshire, London, City of, Leicester Country United Kingdom Work arrangement Hybrid Area of work Software Engineering Employment type Regular Position type Professional Up to 80% or 4 days a week (home on weekends - based on project requirements) Company Shift General (daytime) Is this role a commissionable/sales incentive based position?
Jan 01, 2026
Full time
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: Many training opportunities from classroom to e learning, mentoring and coaching programs and the chance to gain industry recognized certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer to peer appreciation as well as from manager to employees Tools and policies to support your work life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As a Senior Salesforce Developer, you will lead the development of custom solutions on the Salesforce platform. You will be responsible for writing Apex code, creating visualforce pages, and implementing integrations. You will have a strong understanding of the Salesforce platform and experience leading successful projects. A Senior Salesforce Developer will have a deep understanding of the Salesforce platform and the ability to develop complex solutions, mentor and lead the development team, troubleshoot and provide technical support to clients. They will also have a solid understanding of web development concepts and languages and keep up to date with new Salesforce features and best practices. Responsibilities Designing and developing complex Salesforce solutions to meet business requirements Customising Salesforce to meet the specific needs of clients Configuring Salesforce to integrate with other systems Leading the development team and mentoring junior developers Providing ongoing support and troubleshooting assistance to clients Collaborating with other senior developers and team members to deliver projects on time and within budget Keeping up to date with new Salesforce features and best practices Required education None Preferred education Bachelor's Degree Required technical and professional expertise 5+ years of experience working with Salesforce, with multiple Salesforce certifications Strong experience with Apex, Visualforce, and other Salesforce development tools Experienced in building accessible WCAG 2.2 compliant portals integrating via REST/SOAP APIs and using declarative tools like Flows and Process Builder. Knowledge of Agile methodologies and project management Strong attention to detail and ability to multitask Strong leadership and mentoring skills Proven track record of successful Salesforce projects Ability to work well in a team environment Strong problem solving and communication skills As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 5 years. Preferred technical and professional experience These certifications are not essential for working as a Senior Salesforce developer, but they are highly desirable. Salesforce Certified Associate Salesforce Certified Platform Developer I Salesforce Certified Platform Developer II Salesforce Certified JavaScript Developer I Salesforce Certified Application Architect Salesforce Certified System Architect Salesforce Certified Technical Architect (CTA) ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title Job ID 73734 City / Township / Village State / Province Hampshire, London, City of, Leicester Country United Kingdom Work arrangement Hybrid Area of work Software Engineering Employment type Regular Position type Professional Up to 80% or 4 days a week (home on weekends - based on project requirements) Company Shift General (daytime) Is this role a commissionable/sales incentive based position?
About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Prospecting & lead generation: Identify and target potential customers through research, networking, and cold calling. Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity. Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders with our largest customers. Serve as their primary point of contact and exceed their expectations. Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, addressing objections and closing deals. Navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders. Sales strategy & planning: Develop and execute sales strategies to meet or exceed sales targets. Craft tailored sales presentations and proposals that meet our enterprise customers needs. Collaborate with our marketing team to implement effective sales campaigns and presentations. Help define our sales motion: We're an early team, and your work will directly impact how our GTM function operates and succeeds. Collaborate cross-functionally: Work closely with our broader GTM team, as well as our product, technical and operations orgs to deliver our industry-leading product. What you'll bring 10+ years of experience in an enterprise customer-facing sales role, identifying and closing large accounts. Enterprise experience: Experience managing a $1M+ quota, and running end-to-end complex deals. Strong communication skills: Exceptional verbal and written communication abilities. Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions. Prospecting & lead generation: Proven track record of identifying and targeting potential enterprise clients through research, networking, and cold calling. Even better Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends. Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Jan 01, 2026
Full time
About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Prospecting & lead generation: Identify and target potential customers through research, networking, and cold calling. Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity. Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders with our largest customers. Serve as their primary point of contact and exceed their expectations. Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, addressing objections and closing deals. Navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders. Sales strategy & planning: Develop and execute sales strategies to meet or exceed sales targets. Craft tailored sales presentations and proposals that meet our enterprise customers needs. Collaborate with our marketing team to implement effective sales campaigns and presentations. Help define our sales motion: We're an early team, and your work will directly impact how our GTM function operates and succeeds. Collaborate cross-functionally: Work closely with our broader GTM team, as well as our product, technical and operations orgs to deliver our industry-leading product. What you'll bring 10+ years of experience in an enterprise customer-facing sales role, identifying and closing large accounts. Enterprise experience: Experience managing a $1M+ quota, and running end-to-end complex deals. Strong communication skills: Exceptional verbal and written communication abilities. Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions. Prospecting & lead generation: Proven track record of identifying and targeting potential enterprise clients through research, networking, and cold calling. Even better Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends. Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
