University of South Hampton
Southampton, Hampshire
Lecturer or Associate Professor in Mechanical Engineering Look to the future with a world-renowned University that will champion your most ambitious interests. Join our team, show us how to think even bigger and we'll help you explore what you are capable of, and inspire future generations to exceed their expectations. The University of Southampton welcomes applications for lecturer or associate professor positions in the Mechanical Engineering Department in the Faculty of Engineering and Physical Sciences. Successful candidates will strengthen our thriving culture within the University's triple helix strategy, which emphasises cross-fertilisation between research, education and enterprise. We inspire thousands of students every year to explore their strengths and forge life-changing discoveries, we open up opportunities for the most inquisitive minds. Join us, and you'll have the scope to create your own opportunities. About the role We seek enthusiastic individuals to join Mechanical Engineering . You will embed into one of our existing research groups and may also contribute to the newly formed Southampton Advanced Manufacturing and Design Hub (SAMDH). Your expertisewill bealigned to strategic growth areas of advanced manufacturing, clean energy industries, defence, digital technologies or life sciences, specifically: Future mobility, automotive wear, dynamics and propulsion, including future fuels and their storage/applications. Thermofluidic and cryogenic systems, including storage, transport and energy applications. Advanced manufacturing, production, and design, including data centric and AI assisted design. Mechatronics and bio-engineering, including control systems, soft sensors and actuators, robotics, tissue surrogates, foams, stretchable electronics or e-skins etc. The successful applicant will demonstrate: Clear plans to build an ambitious independent research programme. Potential to raise external research funding from UK research councils, EU, charities and industry. An ability to inspire and support students and colleagues. Commitment to improving equality, diversity and inclusion. What we can offer you A collegiate research-led community with collaborative and enterprising culture across the Faculties and University. Access to sector-leading high-performance facilities and a University commitment to maintain that sector-leading position. A generous relocation and benefits package that includes a contributory pension scheme, competitive holiday allowance, subsidised health and fitness facilities, cycle-to-work scheme and a range of discounts, this is a place where you are sure to excel. The University values diversity and equality , we actively encourage applications from under-represented groups. We are holders of the Race Equality Charter Bronze Award 2022, and institutional and departmental Athena SWAN awards. We recognise that employees may need working patterns that fit with caring responsibilities including onsite childcare facilities. Due consideration will be given to applicants who have had career breaks for maternity, paternity or adoption leave, disability or illness. Southampton is an hour from central London by train and has an international airport alongside beautiful surroundings on the south coast in the New Forest. Find out more about the University and city here . Interviews are planned to be on 21st/22nd August 2025. If you need advice about your suitability to the posts or the research areas being sought, you are encouraged to contact the Head of Mechanical Engineering, Professor Richard Wills ( ), for further details. Application Procedure: To apply please select the "Apply Online" link below and submit your academic CV with a covering letter that provides details of your current and future research plans and what you feel you and your research vision will bring to the University. We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity. Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on (0) or quoting the job number.
Jun 19, 2025
Full time
Lecturer or Associate Professor in Mechanical Engineering Look to the future with a world-renowned University that will champion your most ambitious interests. Join our team, show us how to think even bigger and we'll help you explore what you are capable of, and inspire future generations to exceed their expectations. The University of Southampton welcomes applications for lecturer or associate professor positions in the Mechanical Engineering Department in the Faculty of Engineering and Physical Sciences. Successful candidates will strengthen our thriving culture within the University's triple helix strategy, which emphasises cross-fertilisation between research, education and enterprise. We inspire thousands of students every year to explore their strengths and forge life-changing discoveries, we open up opportunities for the most inquisitive minds. Join us, and you'll have the scope to create your own opportunities. About the role We seek enthusiastic individuals to join Mechanical Engineering . You will embed into one of our existing research groups and may also contribute to the newly formed Southampton Advanced Manufacturing and Design Hub (SAMDH). Your expertisewill bealigned to strategic growth areas of advanced manufacturing, clean energy industries, defence, digital technologies or life sciences, specifically: Future mobility, automotive wear, dynamics and propulsion, including future fuels and their storage/applications. Thermofluidic and cryogenic systems, including storage, transport and energy applications. Advanced manufacturing, production, and design, including data centric and AI assisted design. Mechatronics and bio-engineering, including control systems, soft sensors and actuators, robotics, tissue surrogates, foams, stretchable electronics or e-skins etc. The successful applicant will demonstrate: Clear plans to build an ambitious independent research programme. Potential to raise external research funding from UK research councils, EU, charities and industry. An ability to inspire and support students and colleagues. Commitment to improving equality, diversity and inclusion. What we can offer you A collegiate research-led community with collaborative and enterprising culture across the Faculties and University. Access to sector-leading high-performance facilities and a University commitment to maintain that sector-leading position. A generous relocation and benefits package that includes a contributory pension scheme, competitive holiday allowance, subsidised health and fitness facilities, cycle-to-work scheme and a range of discounts, this is a place where you are sure to excel. The University values diversity and equality , we actively encourage applications from under-represented groups. We are holders of the Race Equality Charter Bronze Award 2022, and institutional and departmental Athena SWAN awards. We recognise that employees may need working patterns that fit with caring responsibilities including onsite childcare facilities. Due consideration will be given to applicants who have had career breaks for maternity, paternity or adoption leave, disability or illness. Southampton is an hour from central London by train and has an international airport alongside beautiful surroundings on the south coast in the New Forest. Find out more about the University and city here . Interviews are planned to be on 21st/22nd August 2025. If you need advice about your suitability to the posts or the research areas being sought, you are encouraged to contact the Head of Mechanical Engineering, Professor Richard Wills ( ), for further details. Application Procedure: To apply please select the "Apply Online" link below and submit your academic CV with a covering letter that provides details of your current and future research plans and what you feel you and your research vision will bring to the University. We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity. Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on (0) or quoting the job number.
Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to 35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and beyond. Our mission is to provide reliable, proactive, and future-proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing complex IT issues, assisting with project delivery, and contributing to continuous improvement of our support processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd line engineers and direct liaison with clients for high-priority incidents. Configure, deploy, and maintain hardware and software solutions (workstations, servers, firewalls, etc.). Lead or assist in delivering IT infrastructure projects (e.g., server migrations, Office 365 deployments, network upgrades). Monitor system performance and proactively address potential issues. Maintain clear documentation for client environments and internal knowledge base. Support and contribute to internal training and mentoring of junior staff. Ensure compliance with security best practices and company standards. Provide on-call or out-of-hours support on a rota basis, when required. Required Skills & Experience Proven experience in a 2nd or 3rd line support role, ideally within an MSP environment. Strong knowledge of Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Azure AD). Virtualisation (Hyper-V and/or VMware). Networking (TCP/IP, VLANs, firewalls, VPNs, switches, routers). Backup and disaster recovery solutions (e.g., Veeam, Datto, Acronis). Familiarity with RMM tools, PSA systems (e.g., ConnectWise, Autotask), and ticketing platforms. Excellent troubleshooting and customer service skills. Full UK driving licence and access to own vehicle (travel to client sites may be required). Desirable Qualifications Microsoft certifications (e.g., MS-100, AZ-104, MCSA/MCSE) CompTIA Network+ / Security+ ITIL Foundation In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 17, 2025
Full time
Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to 35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and beyond. Our mission is to provide reliable, proactive, and future-proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing complex IT issues, assisting with project delivery, and contributing to continuous improvement of our support processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd line engineers and direct liaison with clients for high-priority incidents. Configure, deploy, and maintain hardware and software solutions (workstations, servers, firewalls, etc.). Lead or assist in delivering IT infrastructure projects (e.g., server migrations, Office 365 deployments, network upgrades). Monitor system performance and proactively address potential issues. Maintain clear documentation for client environments and internal knowledge base. Support and contribute to internal training and mentoring of junior staff. Ensure compliance with security best practices and company standards. Provide on-call or out-of-hours support on a rota basis, when required. Required Skills & Experience Proven experience in a 2nd or 3rd line support role, ideally within an MSP environment. Strong knowledge of Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Azure AD). Virtualisation (Hyper-V and/or VMware). Networking (TCP/IP, VLANs, firewalls, VPNs, switches, routers). Backup and disaster recovery solutions (e.g., Veeam, Datto, Acronis). Familiarity with RMM tools, PSA systems (e.g., ConnectWise, Autotask), and ticketing platforms. Excellent troubleshooting and customer service skills. Full UK driving licence and access to own vehicle (travel to client sites may be required). Desirable Qualifications Microsoft certifications (e.g., MS-100, AZ-104, MCSA/MCSE) CompTIA Network+ / Security+ ITIL Foundation In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Assistant Network Manager / 2nd Line Technician Reigate - Onsite in School. 30k - 33k Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Our client is looking for a IT Engineer based on a client site to work as part of our managed service team.looking for an Assistant Network Manager based on a client site to work as part of our managed service team. Key Tasks ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. Holiday Work Potential to be called out to work in project teams during the holidays. Other Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment. Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Jun 16, 2025
Full time
Assistant Network Manager / 2nd Line Technician Reigate - Onsite in School. 30k - 33k Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Our client is looking for a IT Engineer based on a client site to work as part of our managed service team.looking for an Assistant Network Manager based on a client site to work as part of our managed service team. Key Tasks ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. Holiday Work Potential to be called out to work in project teams during the holidays. Other Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment. Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Senior Systems Administrator Hybrid but mainly onsite - 4 days p/week onsite Location: Cardiff, South Wales Salary: Up to £55,000 (DOE) Type: Permanent We're hiring a hands-on Senior Systems Admin/Engineer to join an established internal IT team. If you ve got solid experience managing IT systems, supporting projects, and helping junior team members grow this could be for you. What You ll Be Doing: Leading IT projects from planning to completion Supporting and mentoring junior IT staff Installing, maintaining, and supporting servers, networks, and business systems Troubleshooting complex issues and supporting 1st/2nd line when needed Working with the Security team to make sure systems stay compliant and secure Keeping documentation up to date Staying on top of new tech and suggesting improvements What We re Looking For: 5+ years in IT infrastructure or systems admin Some experience in a senior or lead role Confident with Microsoft stack: Office 365, Azure, SharePoint, Teams Familiar with backups (Veeam/Acronis/Barracuda), Cisco Meraki, Mimecast Good problem-solver, able to communicate well across the business Comfortable leading projects and taking ownership Nice to Have (Not Essential): Microsoft Azure or AWS certifications Knowledge of ITIL or ISO-27001 Experience with ERP systems The Extras: Occasional out-of-hours work (maintenance/project go-lives) Training and development opportunities Potential for some travel (UK-based) If you're looking for a role where you can take the lead, work on varied projects, and still stay hands-on technically please apply now, thanks!
Jun 10, 2025
Full time
Senior Systems Administrator Hybrid but mainly onsite - 4 days p/week onsite Location: Cardiff, South Wales Salary: Up to £55,000 (DOE) Type: Permanent We're hiring a hands-on Senior Systems Admin/Engineer to join an established internal IT team. If you ve got solid experience managing IT systems, supporting projects, and helping junior team members grow this could be for you. What You ll Be Doing: Leading IT projects from planning to completion Supporting and mentoring junior IT staff Installing, maintaining, and supporting servers, networks, and business systems Troubleshooting complex issues and supporting 1st/2nd line when needed Working with the Security team to make sure systems stay compliant and secure Keeping documentation up to date Staying on top of new tech and suggesting improvements What We re Looking For: 5+ years in IT infrastructure or systems admin Some experience in a senior or lead role Confident with Microsoft stack: Office 365, Azure, SharePoint, Teams Familiar with backups (Veeam/Acronis/Barracuda), Cisco Meraki, Mimecast Good problem-solver, able to communicate well across the business Comfortable leading projects and taking ownership Nice to Have (Not Essential): Microsoft Azure or AWS certifications Knowledge of ITIL or ISO-27001 Experience with ERP systems The Extras: Occasional out-of-hours work (maintenance/project go-lives) Training and development opportunities Potential for some travel (UK-based) If you're looking for a role where you can take the lead, work on varied projects, and still stay hands-on technically please apply now, thanks!
Technician 3 We share your motivation to progress your career and achieve your ambitions - so we want to let you know about the latest Technician 3 - London role. Check out the details for this vacancy, with a world-leading technology communications company, below: Location: Blackfriars road, London (On site) Contract:6 months HoursMonday to Friday (37.5 hours a week) Timing - Working on a shift rotaHours: 7.5 hour working day between 07:00 - 19:00 (However, the successful candidate will be required to work on an out of hours rota and be on a standby rota) Job Description:Our Ring-Fenced Team comprises of 15 engineers covering the London area for sickness, holiday cover, Resource on demand requests and project requests. The RFT covers a number of different customer accounts, including government and banking customers, so you will be required to gain clearances for a number of different customers, including Government SC and DV. Install and decommission redundant equipment. Provide expert hardware support. Responsible for proactive updating of customer and resolution of service. Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre. Liaise with onsite support engineers and within other sites. Manage all incoming calls, emails to the data centre support function. Liaise with third-party suppliers to report and escalate customer problems. Respond to customers within agreed SLA. Follow escalation processes; tickets to support management and other teams as required. Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution. Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo. macOS experience and knowledge, desktop and MacBook Good MS Office products experience - Office 365 and Teams. Experience of using Apple, Android and other mobile devices. An understanding of wireless connectivity and fault diagnostics. To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments. Able to navigate around the OS, to find and recreate desktop shortcuts. Able to add printers and map network connections. Able to follow scripts to build and configure laptops and desktops. To perform moves and changes and set up workstations. Experience and knowledge of Server technology, including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, tape library, storage, configuration and hardware. Cisco knowledge Excellent customer skills are essential. Must have: Active SC Clearance Driving licence Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling.Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #
Jun 08, 2025
Contractor
Technician 3 We share your motivation to progress your career and achieve your ambitions - so we want to let you know about the latest Technician 3 - London role. Check out the details for this vacancy, with a world-leading technology communications company, below: Location: Blackfriars road, London (On site) Contract:6 months HoursMonday to Friday (37.5 hours a week) Timing - Working on a shift rotaHours: 7.5 hour working day between 07:00 - 19:00 (However, the successful candidate will be required to work on an out of hours rota and be on a standby rota) Job Description:Our Ring-Fenced Team comprises of 15 engineers covering the London area for sickness, holiday cover, Resource on demand requests and project requests. The RFT covers a number of different customer accounts, including government and banking customers, so you will be required to gain clearances for a number of different customers, including Government SC and DV. Install and decommission redundant equipment. Provide expert hardware support. Responsible for proactive updating of customer and resolution of service. Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre. Liaise with onsite support engineers and within other sites. Manage all incoming calls, emails to the data centre support function. Liaise with third-party suppliers to report and escalate customer problems. Respond to customers within agreed SLA. Follow escalation processes; tickets to support management and other teams as required. Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution. Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo. macOS experience and knowledge, desktop and MacBook Good MS Office products experience - Office 365 and Teams. Experience of using Apple, Android and other mobile devices. An understanding of wireless connectivity and fault diagnostics. To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments. Able to navigate around the OS, to find and recreate desktop shortcuts. Able to add printers and map network connections. Able to follow scripts to build and configure laptops and desktops. To perform moves and changes and set up workstations. Experience and knowledge of Server technology, including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, tape library, storage, configuration and hardware. Cisco knowledge Excellent customer skills are essential. Must have: Active SC Clearance Driving licence Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling.Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #
Our client, a growing enterprise seeking to enhance its IT operations, is looking for a Desktop Support Engineer to deliver high-quality 1st and 2nd line support across the business. This user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You ll be part of a collaborative IT Operations team focused on service excellence and continuous improvement. Key Responsibilities Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite. Diagnose and resolve hardware, software, and network issues, escalating when necessary. Manage and maintain user accounts, permissions, and group policies in Active Directory. Provide technical support for Microsoft 365 applications, Windows OS, and mobile devices. Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication. Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals. Collaborate with 3rd line engineers on escalations and contribute to IT documentation and knowledge sharing. Maintain asset tracking and ensure compliance with IT policies and procedures. Key Requirements Previous experience in a desktop support or IT service desk role providing 1st/2nd line support. Proficient in Windows 10/11, Microsoft 365, and Active Directory administration. Experience with common desktop hardware and peripherals, including troubleshooting and setup. Strong communication and customer service skills with a problem-solving mindset. Exposure to Azure AD and endpoint management tools (e.g., Intune) is a plus. Familiarity with ITIL-based service delivery and ticketing systems (e.g., Jira, ServiceNow) is advantageous. If you're a reliable and enthusiastic Desktop Support Engineer looking to grow in a forward-thinking IT team, we d love to hear from you!
Jun 04, 2025
Full time
Our client, a growing enterprise seeking to enhance its IT operations, is looking for a Desktop Support Engineer to deliver high-quality 1st and 2nd line support across the business. This user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You ll be part of a collaborative IT Operations team focused on service excellence and continuous improvement. Key Responsibilities Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite. Diagnose and resolve hardware, software, and network issues, escalating when necessary. Manage and maintain user accounts, permissions, and group policies in Active Directory. Provide technical support for Microsoft 365 applications, Windows OS, and mobile devices. Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication. Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals. Collaborate with 3rd line engineers on escalations and contribute to IT documentation and knowledge sharing. Maintain asset tracking and ensure compliance with IT policies and procedures. Key Requirements Previous experience in a desktop support or IT service desk role providing 1st/2nd line support. Proficient in Windows 10/11, Microsoft 365, and Active Directory administration. Experience with common desktop hardware and peripherals, including troubleshooting and setup. Strong communication and customer service skills with a problem-solving mindset. Exposure to Azure AD and endpoint management tools (e.g., Intune) is a plus. Familiarity with ITIL-based service delivery and ticketing systems (e.g., Jira, ServiceNow) is advantageous. If you're a reliable and enthusiastic Desktop Support Engineer looking to grow in a forward-thinking IT team, we d love to hear from you!
Support the UK's most automated distribution centre with 1st /2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for an IT Support Technicians to join our client in an expanding onsite team supporting a highly automated distribution centre. You ll be the first line of support for hardware, systems, and shift teams a key contact when warehouse operations need IT expertise. This role is ideal for you if: You ve worked in a warehouse or logistics setting and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment. You re comfortable with automation vendors, or eager to learn the systems that power them. What you ll be doing: Providing on-site 1st/ 2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts Collaborating with warehouse, engineering, and IT teams Learning automation terms and systems (full training provided) What we re looking for: Someone from an IT background with some warehousing, automation, or distribution exposure Problem solvers who enjoy varied work and staying hands-on Awareness of technical terminology in automation/warehouse settings is a plus but we can train the right person! Why apply? This is your chance to be part of a growing team at the start of its journey. You ll get exposure to real-time technical support, automation systems, and future progression as the team builds around you. It s a genuine step up, with room to grow and make a difference on the warehouse floor. Shifts and hours: Start on Monday Friday, 8am 4pm for onboarding and induction. As volume increases, we ll move to rotating shift patterns (e.g. 4-on-4-off or 2 3 shift coverage) but no out-of-hours or on-call is required. Salary and Benefits: £30,000 to £35,000 per annum 5 weeks annual leave plus Bank Holidays Full training provided Pension Scheme / Company sick pay scheme / Company maternity, paternity and adoption pay after 1 year Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs. Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16) We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Jun 04, 2025
Full time
Support the UK's most automated distribution centre with 1st /2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for an IT Support Technicians to join our client in an expanding onsite team supporting a highly automated distribution centre. You ll be the first line of support for hardware, systems, and shift teams a key contact when warehouse operations need IT expertise. This role is ideal for you if: You ve worked in a warehouse or logistics setting and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment. You re comfortable with automation vendors, or eager to learn the systems that power them. What you ll be doing: Providing on-site 1st/ 2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts Collaborating with warehouse, engineering, and IT teams Learning automation terms and systems (full training provided) What we re looking for: Someone from an IT background with some warehousing, automation, or distribution exposure Problem solvers who enjoy varied work and staying hands-on Awareness of technical terminology in automation/warehouse settings is a plus but we can train the right person! Why apply? This is your chance to be part of a growing team at the start of its journey. You ll get exposure to real-time technical support, automation systems, and future progression as the team builds around you. It s a genuine step up, with room to grow and make a difference on the warehouse floor. Shifts and hours: Start on Monday Friday, 8am 4pm for onboarding and induction. As volume increases, we ll move to rotating shift patterns (e.g. 4-on-4-off or 2 3 shift coverage) but no out-of-hours or on-call is required. Salary and Benefits: £30,000 to £35,000 per annum 5 weeks annual leave plus Bank Holidays Full training provided Pension Scheme / Company sick pay scheme / Company maternity, paternity and adoption pay after 1 year Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs. Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16) We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Job Title: Field Engineer Location: Manchester Salary: 40,000 - 50,000 Per annum Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment. Responsibilities: Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching Ability to run, patch and terminate cabling to support installation of new hardware Strong knowledge of InTune & Conditional Access Technologies and security Experience of MSP and or Hospitality is advantageous but not essential Current and valid UK driving license is essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, IT Systems Engineer may also be considered for this role.
Jun 04, 2025
Full time
Job Title: Field Engineer Location: Manchester Salary: 40,000 - 50,000 Per annum Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment. Responsibilities: Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching Ability to run, patch and terminate cabling to support installation of new hardware Strong knowledge of InTune & Conditional Access Technologies and security Experience of MSP and or Hospitality is advantageous but not essential Current and valid UK driving license is essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, IT Systems Engineer may also be considered for this role.
Role: IT Support Engineer Salary: Up to 35,000 (DOE) Location: Leamington Spa (Onsite) Industry : Solicitors I have partnered with an expanding solicitor firm looking to expand their IT Team based in Leamington Spa. They are looking for a 2nd Line Support Engineer to work full onsite providing internal support to employees. Key Responsibilities: To act as the first and second line of support to all staff To assist staff in their day-to-day operations, ensuring that required tools and services are available to them in order that they work effectively and efficiently To be responsible for resolving issues in an efficient and timely manner and escalating, including to third party providers, where appropriate To provide any training to staff that will enable them to achieve their, and the systems, full potential, including induction training for all new starters To assist with the management and administration of the Company's Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required To develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services Resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users Network administration/troubleshooting Communicating effectively with end users, both on site and working remotely Liaising with third party support teams/consultants Experience: 3 years' experience in a Service Desk/Helpdesk environment Microsoft office/ Office 365 experience Troubleshooting of hardware/software issues Basic networking protocols- DBS/DHCP, TCP/IP Virtualisation- VMWare/Hyper-V PowerShell experience In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 03, 2025
Full time
Role: IT Support Engineer Salary: Up to 35,000 (DOE) Location: Leamington Spa (Onsite) Industry : Solicitors I have partnered with an expanding solicitor firm looking to expand their IT Team based in Leamington Spa. They are looking for a 2nd Line Support Engineer to work full onsite providing internal support to employees. Key Responsibilities: To act as the first and second line of support to all staff To assist staff in their day-to-day operations, ensuring that required tools and services are available to them in order that they work effectively and efficiently To be responsible for resolving issues in an efficient and timely manner and escalating, including to third party providers, where appropriate To provide any training to staff that will enable them to achieve their, and the systems, full potential, including induction training for all new starters To assist with the management and administration of the Company's Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required To develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services Resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users Network administration/troubleshooting Communicating effectively with end users, both on site and working remotely Liaising with third party support teams/consultants Experience: 3 years' experience in a Service Desk/Helpdesk environment Microsoft office/ Office 365 experience Troubleshooting of hardware/software issues Basic networking protocols- DBS/DHCP, TCP/IP Virtualisation- VMWare/Hyper-V PowerShell experience In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Isr Recruitment Limited
Chalfont St. Peter, Buckinghamshire
Application Support Analyst Gerrards Cross, Buckinghamshire(Onsite) £35,000 per annum (plus excellent company benefits The Opportunity: Are you an experienced support engineer looking for an exciting opportunity in a fast-paced environment? We are looking for candidates to join a reputable IT Solutions company who support the healthcare (clinical trials) sector based at the Gerrards Cross site in the heart of Buckinghamshire. We are looking for a driven individual who thrives on problem-solving and takes ownership of situations to deliver technical solutions, always prioritizing our clients' needs. Your strong technical expertise and excellent communication skills will be essential in providing exceptional customer service. Skills and Experience: Minimum 2+ years of experience in a 1st/2nd Line Support/ Application Support or similar role. Strong experience in Application Support, Windows, Databases and Remote Access Tools. Proficiency with service desk ticketing tools (Jira). Ability to work autonomously and take initiative. Excellent communication and interpersonal skills. Microsoft qualifications or degree preferred. Please call Edward Laing here at ISR Recruitment to learn more about our client based in Buckinghamshire and how they are leading the way in developing the next-generation of technical solutions through innovation and transformational technology? ?
Jun 03, 2025
Full time
Application Support Analyst Gerrards Cross, Buckinghamshire(Onsite) £35,000 per annum (plus excellent company benefits The Opportunity: Are you an experienced support engineer looking for an exciting opportunity in a fast-paced environment? We are looking for candidates to join a reputable IT Solutions company who support the healthcare (clinical trials) sector based at the Gerrards Cross site in the heart of Buckinghamshire. We are looking for a driven individual who thrives on problem-solving and takes ownership of situations to deliver technical solutions, always prioritizing our clients' needs. Your strong technical expertise and excellent communication skills will be essential in providing exceptional customer service. Skills and Experience: Minimum 2+ years of experience in a 1st/2nd Line Support/ Application Support or similar role. Strong experience in Application Support, Windows, Databases and Remote Access Tools. Proficiency with service desk ticketing tools (Jira). Ability to work autonomously and take initiative. Excellent communication and interpersonal skills. Microsoft qualifications or degree preferred. Please call Edward Laing here at ISR Recruitment to learn more about our client based in Buckinghamshire and how they are leading the way in developing the next-generation of technical solutions through innovation and transformational technology? ?
Service Desk Lead 6-month contract London My Customer is looking for a Service Desk Lead a hands-on, technically proficient engineer who thrives in a collaborative environment and naturally leads by example. While this role does not involve direct line management , you will be the technical and procedural lead within the team, driving service quality improvements and ensuring efficient and consistent resolution of support tickets. The Service Desk lead with improve and setup the reporting system as well as drive new processes and structure within the Service Desk. You would also have experience monitoring the Teams KPIs and performance moving forward. The Service Desk Lead is required to be onsite in London 5 days a week. Key Responsibilities of the Service Desk Lead: Take ownership of escalated 1st and 2nd line support issues, especially those stuck or unresolved in the ticketing system. Act as the lead engineer on the Service Desk, guiding peers in prioritisation, escalation, and resolution best practices. Work hands-on with tools such as Zoho Desk , O365 , Active Directory , and AzureAD to support users across the business. Recommend and reinforce new prioritisation and escalation procedures. Collaborate with senior stakeholders to improve the user experience and internal IT service reputation. Contribute to the medium-term improvement roadmap for Service Desk processes and service delivery models. Provide informal mentoring and leadership within the team by setting the standard for service excellence. Required Experience: Strong experience in a Service Desk or IT Support Engineer role, with demonstrated team leadership or lead-level influence . Deep technical knowledge of Office 365, Active Directory, AzureAD , and user/device management tools. Proven experience with ticketing systems (Zoho Desk preferred) and service delivery frameworks (ITIL or similar). A proactive and collaborative mindset with the confidence to propose and champion process improvements. Strong communication skills, especially when engaging with senior stakeholders. Track record of driving accountability, unblocking issues, and promoting follow-up culture in support environments. To discuss this exciting Senior Service Desk Lead opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Administrator. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Jun 02, 2025
Contractor
Service Desk Lead 6-month contract London My Customer is looking for a Service Desk Lead a hands-on, technically proficient engineer who thrives in a collaborative environment and naturally leads by example. While this role does not involve direct line management , you will be the technical and procedural lead within the team, driving service quality improvements and ensuring efficient and consistent resolution of support tickets. The Service Desk lead with improve and setup the reporting system as well as drive new processes and structure within the Service Desk. You would also have experience monitoring the Teams KPIs and performance moving forward. The Service Desk Lead is required to be onsite in London 5 days a week. Key Responsibilities of the Service Desk Lead: Take ownership of escalated 1st and 2nd line support issues, especially those stuck or unresolved in the ticketing system. Act as the lead engineer on the Service Desk, guiding peers in prioritisation, escalation, and resolution best practices. Work hands-on with tools such as Zoho Desk , O365 , Active Directory , and AzureAD to support users across the business. Recommend and reinforce new prioritisation and escalation procedures. Collaborate with senior stakeholders to improve the user experience and internal IT service reputation. Contribute to the medium-term improvement roadmap for Service Desk processes and service delivery models. Provide informal mentoring and leadership within the team by setting the standard for service excellence. Required Experience: Strong experience in a Service Desk or IT Support Engineer role, with demonstrated team leadership or lead-level influence . Deep technical knowledge of Office 365, Active Directory, AzureAD , and user/device management tools. Proven experience with ticketing systems (Zoho Desk preferred) and service delivery frameworks (ITIL or similar). A proactive and collaborative mindset with the confidence to propose and champion process improvements. Strong communication skills, especially when engaging with senior stakeholders. Track record of driving accountability, unblocking issues, and promoting follow-up culture in support environments. To discuss this exciting Senior Service Desk Lead opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Administrator. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Key Responsibilities: User Support & Service Delivery Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk Track and resolve tickets (incidents, requests, and tasks) Maintain and improve IT knowledge base and documentation Deliver high-quality support with a customer-first mindset Infrastructure & Compliance Maintain and update infrastructure documentation and CMDB data Provide local support for networking, telephony, and server infrastructure Ensure compliance with ITIL practices , technical standards, and security policies Manage local vendors (e.g. ISPs and mobile carriers ) Perform out-of-hours support as agreed Projects & Coordination Act as a technical specialist in local/global IT projects (e.g., office moves, M&A) Review local IT-related invoices and manage procurement of peripherals Represent IT in governance meetings Mobile & Telephony Manage VoIP, mobile devices , and carrier contracts Handle device procurement and contract renewals with manager approval Requirements: Degree or diploma in Computer Science, Electronic Engineering , or equivalent experience 5+ years in IT support or similar technical roles Strong knowledge of: Windows and Microsoft server infrastructure Network infrastructure and VoIP systems Mobile device and telephony management ITIL framework and CMDB practices Experience in a global organization preferred Excellent communication and customer service mindset Fluent in English Willingness to travel frequently
May 30, 2025
Full time
Key Responsibilities: User Support & Service Delivery Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk Track and resolve tickets (incidents, requests, and tasks) Maintain and improve IT knowledge base and documentation Deliver high-quality support with a customer-first mindset Infrastructure & Compliance Maintain and update infrastructure documentation and CMDB data Provide local support for networking, telephony, and server infrastructure Ensure compliance with ITIL practices , technical standards, and security policies Manage local vendors (e.g. ISPs and mobile carriers ) Perform out-of-hours support as agreed Projects & Coordination Act as a technical specialist in local/global IT projects (e.g., office moves, M&A) Review local IT-related invoices and manage procurement of peripherals Represent IT in governance meetings Mobile & Telephony Manage VoIP, mobile devices , and carrier contracts Handle device procurement and contract renewals with manager approval Requirements: Degree or diploma in Computer Science, Electronic Engineering , or equivalent experience 5+ years in IT support or similar technical roles Strong knowledge of: Windows and Microsoft server infrastructure Network infrastructure and VoIP systems Mobile device and telephony management ITIL framework and CMDB practices Experience in a global organization preferred Excellent communication and customer service mindset Fluent in English Willingness to travel frequently
Job Title: 2nd Line Support Engineer Location: Lancaster (full-time onsite with some sites visits- field work) industry: Managed Service Provider Salary: 30,000- 35,000 per annum (DOE) The Opportunity: I'm currently recruiting on behalf of a well-established, rapidly growing Managed Service Provider based in Lancaster that is on the hunt for a talented Senior 2nd Line Support Engineer to join their high-performing technical team. This is an exciting opportunity to work with a broad range of technologies across a diverse client base, supporting both on-premise and cloud environments. You'll act as an escalation point for complex technical issues, provide mentorship to junior team members, and play a critical role in project delivery and system improvement initiatives. Key Responsibilities: Act as senior escalation for 2nd line tickets (some 3rd line), ensuring timely resolution and high customer satisfaction. Support a wide range of technologies including Windows Server, Microsoft 365, Active Directory, Azure, networking equipment (firewalls, routers, switches), and backup solutions. Assist with infrastructure projects such as migrations, deployments, and system upgrades. Provide remote and occasional onsite support to SME clients across multiple industries (field-work included to local sites). Collaborate with the 3rd line and project teams to improve internal processes and client infrastructure. Document resolutions and technical processes clearly in the helpdesk system. Technical Skills & Experience: Proven experience in a 2nd line support role within an MSP or similar fast-paced IT environment. Strong working knowledge of Microsoft environments (Windows Server, Microsoft 365, Exchange, Azure). Networking experience - TCP/IP, DNS, DHCP, VPNs, VLANs, firewalls (WatchGuard, SonicWall, or similar). Experience with virtualisation technologies (Hyper-V, VMware). Familiarity with backup and disaster recovery tools (Veeam, Datto, etc.). Solid customer-facing skills and the ability to communicate clearly with non-technical users. Full driving licence and your own vehicle required! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 30, 2025
Full time
Job Title: 2nd Line Support Engineer Location: Lancaster (full-time onsite with some sites visits- field work) industry: Managed Service Provider Salary: 30,000- 35,000 per annum (DOE) The Opportunity: I'm currently recruiting on behalf of a well-established, rapidly growing Managed Service Provider based in Lancaster that is on the hunt for a talented Senior 2nd Line Support Engineer to join their high-performing technical team. This is an exciting opportunity to work with a broad range of technologies across a diverse client base, supporting both on-premise and cloud environments. You'll act as an escalation point for complex technical issues, provide mentorship to junior team members, and play a critical role in project delivery and system improvement initiatives. Key Responsibilities: Act as senior escalation for 2nd line tickets (some 3rd line), ensuring timely resolution and high customer satisfaction. Support a wide range of technologies including Windows Server, Microsoft 365, Active Directory, Azure, networking equipment (firewalls, routers, switches), and backup solutions. Assist with infrastructure projects such as migrations, deployments, and system upgrades. Provide remote and occasional onsite support to SME clients across multiple industries (field-work included to local sites). Collaborate with the 3rd line and project teams to improve internal processes and client infrastructure. Document resolutions and technical processes clearly in the helpdesk system. Technical Skills & Experience: Proven experience in a 2nd line support role within an MSP or similar fast-paced IT environment. Strong working knowledge of Microsoft environments (Windows Server, Microsoft 365, Exchange, Azure). Networking experience - TCP/IP, DNS, DHCP, VPNs, VLANs, firewalls (WatchGuard, SonicWall, or similar). Experience with virtualisation technologies (Hyper-V, VMware). Familiarity with backup and disaster recovery tools (Veeam, Datto, etc.). Solid customer-facing skills and the ability to communicate clearly with non-technical users. Full driving licence and your own vehicle required! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Desk Engineer London £35,000 + Excellent Benefits Hybrid Role 3 Days Office / 2 Days Remote Are you an experienced IT professional looking to take the next step in your career? We re recruiting for a Service Desk Engineer to join a global organisation specialising in liability insurance. Based in Central London near Bank tube station , this hybrid role offers a fantastic opportunity to work for a well-established company with over 100 years of expertise, a global client base, and a strong financial foundation. Salary: £35,000 + Excellent Benefits. Duties & Responsibilities Provide 1st and 2nd line technical support to users across the UK and US offices. Set up and maintain hardware including laptops, desktops, and mobile devices. Act as an onsite contact for troubleshooting A/V and network infrastructure. Manage service desk tickets, ensuring timely resolution and customer satisfaction. Support IT inductions for new starters and assist with IT-related projects. What Experience is Required Previous experience in a similar IT support or service desk role (1+ years). Strong knowledge of Windows OS, Microsoft Office, and basic networking concepts. Excellent customer service and troubleshooting skills with the ability to prioritise. Salary & Benefits £35,000 salary , dependent on experience. 27 days annual leave + 8 bank holidays + Christmas shopping day. 10% pension contribution (up to £10,000 p.a.), private medical cover, income protection. Season ticket loan, EAP, flexible hybrid working (3 days in-office). Social and volunteering programmes, life assurance, and more. Location The office is based in Central London , within a short walk from Bank, Liverpool Street and Monument stations . Easily commutable from: Croydon, Bromley, Ilford, Watford, Romford, Dartford, Reading, St Albans, and Enfield. How to Apply Please send your CV to Kate Morgan at CV Screen in strict confidence for immediate consideration. Alternate Job Titles IT Support Engineer Desktop Support Technician 2nd Line Support Analyst Technical Support Specialist CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
May 30, 2025
Full time
Service Desk Engineer London £35,000 + Excellent Benefits Hybrid Role 3 Days Office / 2 Days Remote Are you an experienced IT professional looking to take the next step in your career? We re recruiting for a Service Desk Engineer to join a global organisation specialising in liability insurance. Based in Central London near Bank tube station , this hybrid role offers a fantastic opportunity to work for a well-established company with over 100 years of expertise, a global client base, and a strong financial foundation. Salary: £35,000 + Excellent Benefits. Duties & Responsibilities Provide 1st and 2nd line technical support to users across the UK and US offices. Set up and maintain hardware including laptops, desktops, and mobile devices. Act as an onsite contact for troubleshooting A/V and network infrastructure. Manage service desk tickets, ensuring timely resolution and customer satisfaction. Support IT inductions for new starters and assist with IT-related projects. What Experience is Required Previous experience in a similar IT support or service desk role (1+ years). Strong knowledge of Windows OS, Microsoft Office, and basic networking concepts. Excellent customer service and troubleshooting skills with the ability to prioritise. Salary & Benefits £35,000 salary , dependent on experience. 27 days annual leave + 8 bank holidays + Christmas shopping day. 10% pension contribution (up to £10,000 p.a.), private medical cover, income protection. Season ticket loan, EAP, flexible hybrid working (3 days in-office). Social and volunteering programmes, life assurance, and more. Location The office is based in Central London , within a short walk from Bank, Liverpool Street and Monument stations . Easily commutable from: Croydon, Bromley, Ilford, Watford, Romford, Dartford, Reading, St Albans, and Enfield. How to Apply Please send your CV to Kate Morgan at CV Screen in strict confidence for immediate consideration. Alternate Job Titles IT Support Engineer Desktop Support Technician 2nd Line Support Analyst Technical Support Specialist CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Network Engineer Stafford OR Peterborough - Onsite 12 Month Contract Inside IR35 38.00 - 45.00 per hour This is an excellent opportunity for a talented Network Engineer to join a well-known, multinational company in a very hands-on, technical position. This company have been established for over 100 years and are widely regarded as the best in their industry. They are currently going through a period of rapid growth and are looking to add talented candidates to their Network team. In this role you will be apart of the EAME Network services team which provides LAN/WLAN/Wan incident and project support to the business. You will be providing level 2/3 line network helpdesk support. Duties will include small project LAN design and supporting with request fulfilment and advice. The ideal candidate will have Cisco CCNA (Or have had it), and have Cisco familiarity in IOS upgrade, WLC controller config., Cisco Router and Switch config., be familiar with firewall design and understand related technologies such as DNS, DHCP etc. This is a fantastic opportunity for an experienced Network Engineer to join an international company on an exciting 12 month contract. The Role: Network Support across EAME 2nd/3rd line support IOS Upgrades, WLC Controller Config. Etc. 12 Month contract, Inside IR35, sites based in Stafford or Peterborough The Person: Proven experience in a similar role CCNA Qualified Happy to be onsite 5 days per week Experienced at Cisco router and Switch Config To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Zac Mace at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.
May 30, 2025
Contractor
Network Engineer Stafford OR Peterborough - Onsite 12 Month Contract Inside IR35 38.00 - 45.00 per hour This is an excellent opportunity for a talented Network Engineer to join a well-known, multinational company in a very hands-on, technical position. This company have been established for over 100 years and are widely regarded as the best in their industry. They are currently going through a period of rapid growth and are looking to add talented candidates to their Network team. In this role you will be apart of the EAME Network services team which provides LAN/WLAN/Wan incident and project support to the business. You will be providing level 2/3 line network helpdesk support. Duties will include small project LAN design and supporting with request fulfilment and advice. The ideal candidate will have Cisco CCNA (Or have had it), and have Cisco familiarity in IOS upgrade, WLC controller config., Cisco Router and Switch config., be familiar with firewall design and understand related technologies such as DNS, DHCP etc. This is a fantastic opportunity for an experienced Network Engineer to join an international company on an exciting 12 month contract. The Role: Network Support across EAME 2nd/3rd line support IOS Upgrades, WLC Controller Config. Etc. 12 Month contract, Inside IR35, sites based in Stafford or Peterborough The Person: Proven experience in a similar role CCNA Qualified Happy to be onsite 5 days per week Experienced at Cisco router and Switch Config To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Zac Mace at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Role: 2nd Line Support Engineer Location: Doncaster 3 days p/week onsite - you must be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service Desk or Helpdesk role Strong knowledge of Windows OS (7 11), Windows Server, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remote desktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP and telephony support MSP background and/or education sector experience a bonus Skills: Customer-focused with a clear and professional phone manner Strong communicator, both written and verbal Able to work under pressure and switch tasks as needed Proactive and takes ownership of tickets from start to finish If this sounds like you please apply now for a confidential chat, thanks!
May 30, 2025
Full time
Role: 2nd Line Support Engineer Location: Doncaster 3 days p/week onsite - you must be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service Desk or Helpdesk role Strong knowledge of Windows OS (7 11), Windows Server, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remote desktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP and telephony support MSP background and/or education sector experience a bonus Skills: Customer-focused with a clear and professional phone manner Strong communicator, both written and verbal Able to work under pressure and switch tasks as needed Proactive and takes ownership of tickets from start to finish If this sounds like you please apply now for a confidential chat, thanks!
Senior Azure Engineer Kingston upon Thames (hybrid working - 3 days per week onsite) Up to £80k A cutting-edge software business is looking for a Senior Azure Engineer to join their Service Delivery team. This is a hybrid role perfect for someone who thrives in solving complex cloud-related issues, enjoys automation and wants to take ownership of systems running in a modern Azure-based B2B environment. Responsibilities: Troubleshoot and resolve escalated cloud and application support issues Monitor Azure resources and maintain dashboards, alerts and system health Write and optimise SQL queries for data investigation and correction Develop tools and scripts in C# to automate support tasks Collaborate with Dev and 1st/2nd Line teams to deliver end-to-end issue resolution Manage and optimise Azure infrastructure, performance and costs Requirements: Solid experience in a 3rd Line Support or similar cloud-focused role Strong working knowledge of Microsoft Azure, Azure Monitor and resource management Advanced SQL scripting and data manipulation skills Hands-on C# coding/debugging abilities Experience supporting cloud-hosted B2B applications Clear, confident communication and a solutions-focused mindset Familiarity with Azure DevOps, CI/CD pipelines, or infrastructure-as-code (e.g., Terraform) Experience with ITIL practices and hybrid cloud environments (AWS/GCP)
May 30, 2025
Full time
Senior Azure Engineer Kingston upon Thames (hybrid working - 3 days per week onsite) Up to £80k A cutting-edge software business is looking for a Senior Azure Engineer to join their Service Delivery team. This is a hybrid role perfect for someone who thrives in solving complex cloud-related issues, enjoys automation and wants to take ownership of systems running in a modern Azure-based B2B environment. Responsibilities: Troubleshoot and resolve escalated cloud and application support issues Monitor Azure resources and maintain dashboards, alerts and system health Write and optimise SQL queries for data investigation and correction Develop tools and scripts in C# to automate support tasks Collaborate with Dev and 1st/2nd Line teams to deliver end-to-end issue resolution Manage and optimise Azure infrastructure, performance and costs Requirements: Solid experience in a 3rd Line Support or similar cloud-focused role Strong working knowledge of Microsoft Azure, Azure Monitor and resource management Advanced SQL scripting and data manipulation skills Hands-on C# coding/debugging abilities Experience supporting cloud-hosted B2B applications Clear, confident communication and a solutions-focused mindset Familiarity with Azure DevOps, CI/CD pipelines, or infrastructure-as-code (e.g., Terraform) Experience with ITIL practices and hybrid cloud environments (AWS/GCP)
IT Helpdesk Engineer Aberdare Full-time, onsite + 1 other location Salary: 27,000 - 35,000 A growing UK-based business is seeking an experienced IT Support Engineer to join its established internal tech support function. This is a fantastic opportunity for a proactive and hands-on IT professional to contribute to the smooth running of IT operations across multiple locations. The role is primarily based in Aberdare with a day on site in one other location, and occasional travel to other regional sites. A full driving licence and access to your own vehicle are essential (business mileage is reimbursed). You'll be supporting a broad range of systems and technologies and helping users at 1st and 2nd line level across a variety of technical issues. What you'll be doing: Acting as a key point of contact for day-to-day IT support across multiple business units Providing 1st and 2nd line support for laptops, desktops, printers, mobile devices, and authorised software Managing new device deployments using Windows Autopilot and Microsoft Intune policies Supporting users within a Microsoft 365 environment (Teams, Outlook, SharePoint, etc.) Managing and maintaining access controls through Active Directory and Azure Entra ID Providing user support for Sage 50 and Sage 200 systems Troubleshooting user issues on Microsoft AVD Supporting mobile device users across Android and Apple platforms Working with remote support tools (e.g. RDP, TeamViewer, Quick Assist, Datto RMM) Assisting with basic network troubleshooting including VLAN and subnet knowledge Managing permissions within SharePoint and printer configurations What we're looking for: 3+ years of experience in an IT support role, covering both 1st and 2nd line issues Strong working knowledge of Microsoft Windows 10/11, Microsoft 365, and remote support tools Experience supporting cloud-based tools such as Microsoft Intune, Autopilot, and Azure Entra ID Good understanding of core infrastructure technologies including Active Directory, remote desktops, and networking fundamentals Excellent troubleshooting and customer service skills Ability to work independently across multiple sites with minimal supervision Strong documentation and organisational skills Desirable Skills: Experience with Datto RMM configuration Exposure to MDM (Mobile Device Management) platforms Microsoft Access scripting and database support Experience with VOIP systems (e.g. Gamma Horizon, (url removed Microsoft Power Platform (Power BI, Power Automate, etc.) SharePoint site development and advanced permissions management Familiarity with protocols like FTP and SMTP Benefits include: 27 days annual leave + bank holidays Business mileage reimbursement Work with a supportive, collaborative internal tech team Company Pension Life Cover By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
May 30, 2025
Full time
IT Helpdesk Engineer Aberdare Full-time, onsite + 1 other location Salary: 27,000 - 35,000 A growing UK-based business is seeking an experienced IT Support Engineer to join its established internal tech support function. This is a fantastic opportunity for a proactive and hands-on IT professional to contribute to the smooth running of IT operations across multiple locations. The role is primarily based in Aberdare with a day on site in one other location, and occasional travel to other regional sites. A full driving licence and access to your own vehicle are essential (business mileage is reimbursed). You'll be supporting a broad range of systems and technologies and helping users at 1st and 2nd line level across a variety of technical issues. What you'll be doing: Acting as a key point of contact for day-to-day IT support across multiple business units Providing 1st and 2nd line support for laptops, desktops, printers, mobile devices, and authorised software Managing new device deployments using Windows Autopilot and Microsoft Intune policies Supporting users within a Microsoft 365 environment (Teams, Outlook, SharePoint, etc.) Managing and maintaining access controls through Active Directory and Azure Entra ID Providing user support for Sage 50 and Sage 200 systems Troubleshooting user issues on Microsoft AVD Supporting mobile device users across Android and Apple platforms Working with remote support tools (e.g. RDP, TeamViewer, Quick Assist, Datto RMM) Assisting with basic network troubleshooting including VLAN and subnet knowledge Managing permissions within SharePoint and printer configurations What we're looking for: 3+ years of experience in an IT support role, covering both 1st and 2nd line issues Strong working knowledge of Microsoft Windows 10/11, Microsoft 365, and remote support tools Experience supporting cloud-based tools such as Microsoft Intune, Autopilot, and Azure Entra ID Good understanding of core infrastructure technologies including Active Directory, remote desktops, and networking fundamentals Excellent troubleshooting and customer service skills Ability to work independently across multiple sites with minimal supervision Strong documentation and organisational skills Desirable Skills: Experience with Datto RMM configuration Exposure to MDM (Mobile Device Management) platforms Microsoft Access scripting and database support Experience with VOIP systems (e.g. Gamma Horizon, (url removed Microsoft Power Platform (Power BI, Power Automate, etc.) SharePoint site development and advanced permissions management Familiarity with protocols like FTP and SMTP Benefits include: 27 days annual leave + bank holidays Business mileage reimbursement Work with a supportive, collaborative internal tech team Company Pension Life Cover By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
2nd Line Support Enginee r +3 months+ +On site in Richmond +Inside IR35 + 200 - 215 a day Skills: +2nd line support +ITIL +Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment The role: Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology. Analyses systems needs, troubleshoots problems. Provides user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases. Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Train users according to technical, release and security standards. Good communication skills, able to articulate technical solutions using basic explanations. Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth. Required skills: 2nd line support Manages own overall activities. May seek advice to make decisions on complex business issues. Mentor more junior engineers. Completes a wide variety of internal and customer facing tasks. Configure client OS. Works on projecting the right image. Complex, bespoke client systems, e.g. Financial, telephony, networking Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude Demonstrable experience and fluent command of the English language Excellent organizational skills and ability to troubleshoot remotely At least 3 years of experience in an IT support organization Strong understanding of ITIL incident management, including upholding SLAs and communication to end users Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment Experience with researching complex issues with end user software and hardware If you'd like to discuss this 2nd Line support engineer in more detail, please send your updated CV to (url removed) and I will get in touch.
May 30, 2025
Contractor
2nd Line Support Enginee r +3 months+ +On site in Richmond +Inside IR35 + 200 - 215 a day Skills: +2nd line support +ITIL +Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment The role: Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology. Analyses systems needs, troubleshoots problems. Provides user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases. Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Train users according to technical, release and security standards. Good communication skills, able to articulate technical solutions using basic explanations. Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth. Required skills: 2nd line support Manages own overall activities. May seek advice to make decisions on complex business issues. Mentor more junior engineers. Completes a wide variety of internal and customer facing tasks. Configure client OS. Works on projecting the right image. Complex, bespoke client systems, e.g. Financial, telephony, networking Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude Demonstrable experience and fluent command of the English language Excellent organizational skills and ability to troubleshoot remotely At least 3 years of experience in an IT support organization Strong understanding of ITIL incident management, including upholding SLAs and communication to end users Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment Experience with researching complex issues with end user software and hardware If you'd like to discuss this 2nd Line support engineer in more detail, please send your updated CV to (url removed) and I will get in touch.
Role: 2nd Line Support Engineer Salary: Dependent on experience Location: Northampton (on-site working) As a 2nd Line Engineer, you will be responsible for providing 2nd line support to customers as part of a large service desk team. You will ensure that you provide support to customers and provide solutions to 2nd line issues. Skills & experience required Excellent all round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, O365 Good knowledge of Windows desktop operating systems Previous experience of supporting Microsoft stack technologies. Experience of working for IT Service/MSP organisations Please be aware that this role will be on-site during your probation period and will move to a hybrid working model thereafter. It is vital that you are local to the Northampton area due to the requirement of being onsite. If you are interested in the role and would like to apply, please click on the link for immediate consideration.
Mar 18, 2025
Full time
Role: 2nd Line Support Engineer Salary: Dependent on experience Location: Northampton (on-site working) As a 2nd Line Engineer, you will be responsible for providing 2nd line support to customers as part of a large service desk team. You will ensure that you provide support to customers and provide solutions to 2nd line issues. Skills & experience required Excellent all round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, O365 Good knowledge of Windows desktop operating systems Previous experience of supporting Microsoft stack technologies. Experience of working for IT Service/MSP organisations Please be aware that this role will be on-site during your probation period and will move to a hybrid working model thereafter. It is vital that you are local to the Northampton area due to the requirement of being onsite. If you are interested in the role and would like to apply, please click on the link for immediate consideration.
