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Café Manager (Part-Time) Amersham Hospital, Amersham, Buckinghamshire About Us Royal Voluntary Services are one of the foremost charities in the UK for community support and healthcare assistance for older people. From the volunteer army we created to help shield NHS workers, to the everyday heroes visiting individuals at home, providing transport and even just company for people during hospital stays, we inspire, we enable and we give the gift of volunteering. Our retail stores and cafés help form the heart of hospitals, focal points where busy NHS staff can grab a healthy bite to eat, visitors can pick up a gift and anyone can stop for a friendly chat. We've got a fantastic new opportunity for a Café Manager to join the team at our Amersham Hospital café and help us make every customer's day. Your Rewards We'll offer you a great salary of £9.68 - £11.04 per hour for a 16 hour working week, alongside the following exceptional benefits: - The chance to make a positive, lasting impact that changes lives, communities and society - An employee benefits package that gives access to an exclusive rewards website, 24-hour doctor line, financial support with dental/optical and other therapies - A free and confidential employee assistance programme with up to 6 face-to-face sessions built-in - Opportunities to discuss flexible working - Access to award-winning e-learning and development - Opportunities to develop new skills and progress your career - A great pension scheme - Enhanced Family Leave schemes - 6 weeks company sick pay - 25 days' holiday (pro rata) plus paid statutory Bank Holidays (pro rata) This is a fantastic opportunity to become a valued member of our organisation, joining a welcoming team of individuals from every background who support one another to be their best and help make society better connected and more inclusive - where everyone can thrive. Your friendly and helpful service could make all the difference to someone's day and positively benefit the hospital community around you. We really value our people and want to see them succeed. When you join us, you'll have access to great training and development opportunities to reach your career goals and gain lots of new skills. What you'll be doing As a Café Manager, you will lead a passionate team of staff and volunteers delivering outstanding customer service to staff, visitors and patients at our wonderful café in Amersham Hospital. From providing your team with quality training and managing rotas, to getting stuck in overseeing stock management and displays, this varied role will see you at the heart of the service operation ensuring staff and customers are happy and high standards are met. In this busy role, you will also be responsible for: - Recruiting staff and volunteers, creating a OneTeam approach - Providing excellent inductions, training and support to team members - Creating a positive team environment and a focus on selling and delivering outstanding customer service - Devising and managing rotas, utilising resources in the most appropriate way - Ensuring volunteers receive a consistently positive experience - Overseeing stock management, pricing and displays - Making sure the premises complies with H&S, food safety procedures and Royal Voluntary Service standards What you will need To be considered as a Café Manager, you will need: - Experience at management level within a similar hospitality environment and comparable turnover - Excellent customer service skills - Proven leadership and people management and/or motivational skills - Knowledge of EPOS systems - Knowledge and experience of general administrative processes - The ability to use standard IT systems such as Microsoft Office, email and the internet to a basic level - Good literacy and numeracy skills A full driving licence would be desirable. Applicants should be aware that the post will only be offered to successful candidates subject to pre-employment checks. This may include a criminal records check. How to apply To apply for the position of Café Manager, please select the apply button shown. This is a part-time role working 16 hours per week, Monday to Friday. Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Catering Manager, Café Team Leader, Coffee Shop Manager, Food & Beverage Team Leader, or Food & Beverage Manager