hackajob is collaborating with OneAdvanced to connect them with exceptional tech professionals for this role. Role Introduction We are seeking a highly skilled and motivated ServiceNow Developer to join our team. The ideal candidate will possess extensive experience in ServiceNow platform development, configuration, and implementation, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), ServiceNow Discovery, and system integrations. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that meet their business needs. What You Will Do Lead or assist in the implementation, configuration, and customisation of ServiceNow modules, especially ITSM and ITOM, to meet business requirements. Develop and configure workflows, forms, reports, and dashboards within the ServiceNow platform. Customise and integrate ServiceNow applications, including but not limited to Incident, Problem, Change, CMDB, and Request Management. Implement and configure ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Orchestration) to monitor infrastructure and services. Perform ServiceNow Discovery configurations, mapping, and CMDB enhancements to ensure accurate asset management. Integrate ServiceNow with third-party systems to automate operational tasks and processes. Design and implement integrations between ServiceNow and external systems using REST, SOAP, and other web service technologies. Utilise ServiceNow's integration hub, orchestration, and automation tools to optimize service processes and increase efficiency. Troubleshoot and resolve issues related to ServiceNow platform and integrations. Assist with the upgrade and patching of the ServiceNow platform to ensure continuous service availability. Collaborate with cross-functional teams including users, developers, architects, and business analysts to deliver end-to-end technical solutions. Create detailed technical documentation including design specifications, process documentation, and user guides. Modify existing and configure new functions in line with business requirements Ensure solutions are scalable, maintainable, and meet business requirements. Support customers solutions by investigating, reviewing and resolving issues raised. Ensuring customer satisfaction in delivering support. Advise our customers on possibilities of automating their existing processes using ServiceNow. What You Will Have Minimum 7 years of hands-on experience working with ServiceNow, including ITSM, ITOM, Discovery, and integrations. Demonstrable experience of implementing and supporting ServiceNow ITOM modules (e.g., Discovery, Orchestration). Strong understanding of CMDB best practices and ServiceNow Discovery tool. Expertise in scripting languages such as JavaScript, Glide, or similar, within the ServiceNow platform. Experience with API-based integrations using REST, SOAP, or other web services. Solid understanding of ITIL processes and experience with ITIL-aligned implementations. ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM, ITOM, or other relevant areas. Excellent inter-personal skills and the ability to build relationships and manage user expectations. Be willing to take initiative in problem identification and solution provision. Ability and willingness to travel as required Excellent verbal and written communication skills Ability to manage multiple tasks, prioritise effectively, and meet project deadlines. What We Do For You Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral Annual Leave - 25 days of annual leave, plus public holidays and the ability to buy additional days Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company Income protection insurance - Providing you with support and assistance when you need it most Discounted Parking - We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employee's when purchasing a digital season tickets Recognition - Highlighting and rewarding the great work our people do Performance & Talent - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self Making a Difference - we provide opportunities to help our people make a difference to the causes they care about MatchIt! - Fundraise for a cause close to your heart and Advanced will match part of the funding Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger
Jun 13, 2025
Full time
hackajob is collaborating with OneAdvanced to connect them with exceptional tech professionals for this role. Role Introduction We are seeking a highly skilled and motivated ServiceNow Developer to join our team. The ideal candidate will possess extensive experience in ServiceNow platform development, configuration, and implementation, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), ServiceNow Discovery, and system integrations. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that meet their business needs. What You Will Do Lead or assist in the implementation, configuration, and customisation of ServiceNow modules, especially ITSM and ITOM, to meet business requirements. Develop and configure workflows, forms, reports, and dashboards within the ServiceNow platform. Customise and integrate ServiceNow applications, including but not limited to Incident, Problem, Change, CMDB, and Request Management. Implement and configure ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Orchestration) to monitor infrastructure and services. Perform ServiceNow Discovery configurations, mapping, and CMDB enhancements to ensure accurate asset management. Integrate ServiceNow with third-party systems to automate operational tasks and processes. Design and implement integrations between ServiceNow and external systems using REST, SOAP, and other web service technologies. Utilise ServiceNow's integration hub, orchestration, and automation tools to optimize service processes and increase efficiency. Troubleshoot and resolve issues related to ServiceNow platform and integrations. Assist with the upgrade and patching of the ServiceNow platform to ensure continuous service availability. Collaborate with cross-functional teams including users, developers, architects, and business analysts to deliver end-to-end technical solutions. Create detailed technical documentation including design specifications, process documentation, and user guides. Modify existing and configure new functions in line with business requirements Ensure solutions are scalable, maintainable, and meet business requirements. Support customers solutions by investigating, reviewing and resolving issues raised. Ensuring customer satisfaction in delivering support. Advise our customers on possibilities of automating their existing processes using ServiceNow. What You Will Have Minimum 7 years of hands-on experience working with ServiceNow, including ITSM, ITOM, Discovery, and integrations. Demonstrable experience of implementing and supporting ServiceNow ITOM modules (e.g., Discovery, Orchestration). Strong understanding of CMDB best practices and ServiceNow Discovery tool. Expertise in scripting languages such as JavaScript, Glide, or similar, within the ServiceNow platform. Experience with API-based integrations using REST, SOAP, or other web services. Solid understanding of ITIL processes and experience with ITIL-aligned implementations. ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM, ITOM, or other relevant areas. Excellent inter-personal skills and the ability to build relationships and manage user expectations. Be willing to take initiative in problem identification and solution provision. Ability and willingness to travel as required Excellent verbal and written communication skills Ability to manage multiple tasks, prioritise effectively, and meet project deadlines. What We Do For You Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral Annual Leave - 25 days of annual leave, plus public holidays and the ability to buy additional days Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company Income protection insurance - Providing you with support and assistance when you need it most Discounted Parking - We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employee's when purchasing a digital season tickets Recognition - Highlighting and rewarding the great work our people do Performance & Talent - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self Making a Difference - we provide opportunities to help our people make a difference to the causes they care about MatchIt! - Fundraise for a cause close to your heart and Advanced will match part of the funding Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger
Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency. Ability to drive service improvements through process optimisation and automation What's involved: You'll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.). You'll lead the engineering lifecycle for all digital workspace platforms-build, release, test, and support-adopting CI/CD and infrastructure-as-code principles. You'll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions. You'll use AI/ML techniques to build predictive maintenance models for device and application health. You'll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management. You'll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance. You'll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels. You'll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor. You'll own the roadmap, release pipeline, and technical backlog for digital workspace platforms. You'll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You'll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO). You'll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices. You'll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting - covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands-on testing and security assessments. You'll ensure all incidents, request, programs, audit actions, vulnerabilities, are resolved within SLA. You'll support the 365/24/7 on-call to manage incidents, security alerts, and escalations as required. You'll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget. You'll manage teams, perform 121s, mentoring and development You'll lead and drive forward the Digital Workpsace teams transformation of digital capabilities You'll ensure core processes, audit, attestations, control testing, and joiner-mover-leaver workflows-are continually improved and matured using automation and AI. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times You'll act as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. . click apply for full job details
Jun 13, 2025
Full time
Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency. Ability to drive service improvements through process optimisation and automation What's involved: You'll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.). You'll lead the engineering lifecycle for all digital workspace platforms-build, release, test, and support-adopting CI/CD and infrastructure-as-code principles. You'll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions. You'll use AI/ML techniques to build predictive maintenance models for device and application health. You'll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management. You'll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance. You'll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels. You'll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor. You'll own the roadmap, release pipeline, and technical backlog for digital workspace platforms. You'll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You'll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO). You'll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices. You'll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting - covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands-on testing and security assessments. You'll ensure all incidents, request, programs, audit actions, vulnerabilities, are resolved within SLA. You'll support the 365/24/7 on-call to manage incidents, security alerts, and escalations as required. You'll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget. You'll manage teams, perform 121s, mentoring and development You'll lead and drive forward the Digital Workpsace teams transformation of digital capabilities You'll ensure core processes, audit, attestations, control testing, and joiner-mover-leaver workflows-are continually improved and matured using automation and AI. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times You'll act as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. . click apply for full job details
Contact Centre Tech Engineer Location: Leeds, Thorpe Park, Hybrid working . Now let's talk about your role: Are you ready to take charge of the day-to-day IT operations for our Contact Centre Technology environment? As a Voice & Data Engineer , you'll be at the heart of managing and overseeing technology changes across our complex and tightly integrated tech stack. You'll play a crucial role in supporting the implementation of changes, handling the daily administration of interaction flows, announcements, and agent configurations. Other responsibilities will include: Collaborating with stakeholders, managing tickets and escalations related to Contact Centre Technologies across voice, chat, email, SMS, and related technologies. Support Incident and Problem Management functions with major incidents, working closely with suppliers to minimise downtime. Support with Technical Deliveries of new systems and applications working closely with Technical Architects as a delivery resource as required. So, if you have demonstrable experience in Telephony, IT support and or engineering we want to hear from you! What we need from you: Proficiency in Avaya and Verint is essential. Experience with SIP & WebRTC deployments and best practice. CCaaS platform deployments and administration. Experience of working with Telephony Carrier Networks & NGN routing, Payment Applications & IVA solutions, ServiceNow, UC including VC Management is desirable. PCI-DSS Strong communication, problem-solving abilities, and the ability to work under pressure. A mission that gives back: Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together. You'll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you're ready to help us make credit work better for all, we think you'll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong. That means Discretionary annual bonus for a job well done 3% flexible benefits ; choose additional benefits or take as cash each month. Whether it's extra holiday or dental cover, there's something for you. Hybrid working environment: Work in our new purpose-built Leeds office at Thorpe Park, designed to support collaborative working and those meaningful moments you'll only get from being in the office. Free parking when you are in the office and when working from home, you'll be fully equipped with everything you need to be successful. 28 days holiday plus public holidays with the option to purchase up to an additional 5 days. Life assurance. A fantastic culture with more little perks along the way including self-development opportunities, recognition awards, and on-site gym facilities. Wellbeing support and a programme of webinars and classes geared towards mindfulness. Ready to share in that mission? So, if you're interested in adding your voice to our fantastic team of people, take the first step and apply today
Jun 12, 2025
Full time
Contact Centre Tech Engineer Location: Leeds, Thorpe Park, Hybrid working . Now let's talk about your role: Are you ready to take charge of the day-to-day IT operations for our Contact Centre Technology environment? As a Voice & Data Engineer , you'll be at the heart of managing and overseeing technology changes across our complex and tightly integrated tech stack. You'll play a crucial role in supporting the implementation of changes, handling the daily administration of interaction flows, announcements, and agent configurations. Other responsibilities will include: Collaborating with stakeholders, managing tickets and escalations related to Contact Centre Technologies across voice, chat, email, SMS, and related technologies. Support Incident and Problem Management functions with major incidents, working closely with suppliers to minimise downtime. Support with Technical Deliveries of new systems and applications working closely with Technical Architects as a delivery resource as required. So, if you have demonstrable experience in Telephony, IT support and or engineering we want to hear from you! What we need from you: Proficiency in Avaya and Verint is essential. Experience with SIP & WebRTC deployments and best practice. CCaaS platform deployments and administration. Experience of working with Telephony Carrier Networks & NGN routing, Payment Applications & IVA solutions, ServiceNow, UC including VC Management is desirable. PCI-DSS Strong communication, problem-solving abilities, and the ability to work under pressure. A mission that gives back: Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together. You'll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you're ready to help us make credit work better for all, we think you'll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong. That means Discretionary annual bonus for a job well done 3% flexible benefits ; choose additional benefits or take as cash each month. Whether it's extra holiday or dental cover, there's something for you. Hybrid working environment: Work in our new purpose-built Leeds office at Thorpe Park, designed to support collaborative working and those meaningful moments you'll only get from being in the office. Free parking when you are in the office and when working from home, you'll be fully equipped with everything you need to be successful. 28 days holiday plus public holidays with the option to purchase up to an additional 5 days. Life assurance. A fantastic culture with more little perks along the way including self-development opportunities, recognition awards, and on-site gym facilities. Wellbeing support and a programme of webinars and classes geared towards mindfulness. Ready to share in that mission? So, if you're interested in adding your voice to our fantastic team of people, take the first step and apply today
NOC Manager - London (Hybrid) Base: 90,000 base salary + 5% on-call bonus Type: Full-time Permanent NOC Manager Lead a High-Performing Network Engineering Team! Location: London (Hybrid) Base: 90,000 base salary + 5% on-call bonus Type: Full-time Permanent Are you a passionate network leader ready to take the reins of a high-performing third-line engineering team? We're seeking a NOC Manager who thrives on solving complex challenges, leading with clarity, and driving innovation across critical network infrastructure. What You'll Be Doing: Lead, mentor, and develop a team of skilled third-line network engineers. Own escalated network issues-diagnose and resolve complex problems in collaboration with senior engineers. Align network strategies with wider business goals through cross-functional collaboration. Drive innovation and continuous improvement in network performance, support, and security. Champion best practices in network architecture, operations, and incident management. Ensure effective workload monitoring via ServiceNow and foster operational transparency. What You'll Bring: Demonstrable technical expertise at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level. Strong experience managing third-line support within a fast-paced environment. Expertise in ServiceNow ITSM and solid understanding of ITIL processes. Advanced knowledge of routing/switching protocols (BGP, OSPF, VLANs, STP, TCP/IP). Hands-on experience with Cisco, Juniper, Fortinet, and Palo Alto devices. Excellent leadership, communication, and decision-making skills. Leadership/Management experience is a MUST! Apply now to make a real impact and lead a team driving excellence in every connection.
Jun 12, 2025
Full time
NOC Manager - London (Hybrid) Base: 90,000 base salary + 5% on-call bonus Type: Full-time Permanent NOC Manager Lead a High-Performing Network Engineering Team! Location: London (Hybrid) Base: 90,000 base salary + 5% on-call bonus Type: Full-time Permanent Are you a passionate network leader ready to take the reins of a high-performing third-line engineering team? We're seeking a NOC Manager who thrives on solving complex challenges, leading with clarity, and driving innovation across critical network infrastructure. What You'll Be Doing: Lead, mentor, and develop a team of skilled third-line network engineers. Own escalated network issues-diagnose and resolve complex problems in collaboration with senior engineers. Align network strategies with wider business goals through cross-functional collaboration. Drive innovation and continuous improvement in network performance, support, and security. Champion best practices in network architecture, operations, and incident management. Ensure effective workload monitoring via ServiceNow and foster operational transparency. What You'll Bring: Demonstrable technical expertise at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level. Strong experience managing third-line support within a fast-paced environment. Expertise in ServiceNow ITSM and solid understanding of ITIL processes. Advanced knowledge of routing/switching protocols (BGP, OSPF, VLANs, STP, TCP/IP). Hands-on experience with Cisco, Juniper, Fortinet, and Palo Alto devices. Excellent leadership, communication, and decision-making skills. Leadership/Management experience is a MUST! Apply now to make a real impact and lead a team driving excellence in every connection.
• Lead and manage software development projects using Java, Python, Typescript, AWS, React JS, Angular, and other technologies. • Collaborate with cross-functional teams to define project scope, objectives, and deliverables. • Create the high-level design (or solution architecture documents) for the business requirements • Produce several option papers and work with architecture community and forums to get the designs approved. • Proficient using architectural principles and patterns, variety of solution types, detailed design patterns, best practices, integration choices etc. • Design solutions reducing technical debt with futuristic solutions aligning to enterprise architecture and vision. • Aim to reuse the existing applications, services, and data, wherever possible. • Work with cross-functional teams to deliver the defined scope, objectives, and deliverables on technical grounds. • Facilitate communication between stakeholders, development teams, and other departments. • Ensure adherence to software development lifecycle (SDLC) processes and best practices. • Develop detailed project plans, including timelines, resource allocation, and risk management strategies. • Monitor project progress, identify potential issues, and implement corrective actions as needed. • Provide technical guidance and support to development teams. • Prepare and present project status reports to stakeholders. • Utilize tools such as ServiceNow, Confluence, and JIRA for project tracking and documentation. Your Profile: • Strong technical experience in Architecture, Design and Development. • Strong technical background with expertise in Java, Python, Typescript, AWS, React JS, and Angular. • Proven experience managing end-to-end project lifecycles. • Exceptional leadership and team management skills. • Excellent problem-solving and analytical abilities. • Strong communication and interpersonal skills. • Designed scalable software architectures and developed robust REST APIs. • Proficient in Java, Python, TypeScript, AWS, React JS, and Angular. • Led Agile teams using Scrum, managing risks, resolving issues, and driving project success with tools like JIRA, Confluence, and ServiceNow.
Jun 09, 2025
Full time
• Lead and manage software development projects using Java, Python, Typescript, AWS, React JS, Angular, and other technologies. • Collaborate with cross-functional teams to define project scope, objectives, and deliverables. • Create the high-level design (or solution architecture documents) for the business requirements • Produce several option papers and work with architecture community and forums to get the designs approved. • Proficient using architectural principles and patterns, variety of solution types, detailed design patterns, best practices, integration choices etc. • Design solutions reducing technical debt with futuristic solutions aligning to enterprise architecture and vision. • Aim to reuse the existing applications, services, and data, wherever possible. • Work with cross-functional teams to deliver the defined scope, objectives, and deliverables on technical grounds. • Facilitate communication between stakeholders, development teams, and other departments. • Ensure adherence to software development lifecycle (SDLC) processes and best practices. • Develop detailed project plans, including timelines, resource allocation, and risk management strategies. • Monitor project progress, identify potential issues, and implement corrective actions as needed. • Provide technical guidance and support to development teams. • Prepare and present project status reports to stakeholders. • Utilize tools such as ServiceNow, Confluence, and JIRA for project tracking and documentation. Your Profile: • Strong technical experience in Architecture, Design and Development. • Strong technical background with expertise in Java, Python, Typescript, AWS, React JS, and Angular. • Proven experience managing end-to-end project lifecycles. • Exceptional leadership and team management skills. • Excellent problem-solving and analytical abilities. • Strong communication and interpersonal skills. • Designed scalable software architectures and developed robust REST APIs. • Proficient in Java, Python, TypeScript, AWS, React JS, and Angular. • Led Agile teams using Scrum, managing risks, resolving issues, and driving project success with tools like JIRA, Confluence, and ServiceNow.
Technical Business Analyst Luton 6-month contract Paying up to 68p/h (Outside IR35) Responsibilities : Conduct detailed assessments of existing software inventories across business units. Gather and validate business and technical requirements for application usage, dependencies, and future needs. Identify opportunities for software rationalisation, standardisation, version unification, and decommissioning. Work closely with software packaging and deployment teams to prioritize, schedule, and track packaging activities. Liaise with vendors and procurement to support license optimisation and contract rationalisation. Create and maintain documentation including business cases, software catalogues, technical specifications, and migration plans. Assist with UAT planning and stakeholder communication to ensure minimal disruption during transitions. Support compliance with security, licensing, and regulatory requirements. Experience required: Strong background in IT business analysis, with a focus on software lifecycle management. Experience in software discovery, rationalisation, and packaging projects in medium to large enterprises. Familiarity with application packaging tools (e.g., SCCM, Intune, AdminStudio) and software deployment processes. Working knowledge of enterprise architecture, software licensing, and asset management tools (e.g., ServiceNow, Flexera). Excellent stakeholder management, requirements gathering, and documentation skills. Strong analytical mindset with a methodical approach to data analysis and reporting. Relevant certifications (e.g., CBAP, ITIL, TOGAF) are a plus. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Jun 03, 2025
Contractor
Technical Business Analyst Luton 6-month contract Paying up to 68p/h (Outside IR35) Responsibilities : Conduct detailed assessments of existing software inventories across business units. Gather and validate business and technical requirements for application usage, dependencies, and future needs. Identify opportunities for software rationalisation, standardisation, version unification, and decommissioning. Work closely with software packaging and deployment teams to prioritize, schedule, and track packaging activities. Liaise with vendors and procurement to support license optimisation and contract rationalisation. Create and maintain documentation including business cases, software catalogues, technical specifications, and migration plans. Assist with UAT planning and stakeholder communication to ensure minimal disruption during transitions. Support compliance with security, licensing, and regulatory requirements. Experience required: Strong background in IT business analysis, with a focus on software lifecycle management. Experience in software discovery, rationalisation, and packaging projects in medium to large enterprises. Familiarity with application packaging tools (e.g., SCCM, Intune, AdminStudio) and software deployment processes. Working knowledge of enterprise architecture, software licensing, and asset management tools (e.g., ServiceNow, Flexera). Excellent stakeholder management, requirements gathering, and documentation skills. Strong analytical mindset with a methodical approach to data analysis and reporting. Relevant certifications (e.g., CBAP, ITIL, TOGAF) are a plus. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Enterprise Data & Integration Architect Location: South Coast, London OR Scotland - 2 Days a week Salary: 80,000 - 85,000 - Potenial room for flex for right Candidate Benefits: Bonus, Competitive pension scheme, enhanced parental pay, life assurance, holiday purchase options, Cycle2Work scheme, and more An exciting opportunity is available for an Enterprise Data & Integration Architect to support the delivery of a market leading organisation's Data and Digitalisation Strategy. This role will shape the enterprise-wide approach to data and integration architecture, working collaboratively across IT projects, Data Governance, and Analytics functions under the guidance of the Head of Information Management. Whether supporting strategic initiatives or operational systems, your contribution will help ensure data is a trusted, governed, and secure asset across the business. Key Responsibilities Develop and maintain conceptual and logical data models aligned to business needs. Partner with Governance and Security teams to define and uphold data policies, metadata frameworks, standards, and data dictionaries. Provide architectural oversight and assurance across data lifecycle activities in IT delivery projects. Define and implement integration strategy and standards, ensuring secure and scalable system integrations. Enable open data and data sharing objectives through policy, standards, and enabling technologies. Support architecture activities across metadata, data warehousing, MDM, BI/MI reporting, analytics, and data science platforms. Skills & Experience Ideal candidates will bring a strong blend of technical and interpersonal capabilities. Familiarity with frameworks such as TOGAF and DAMA/DMBOK, and experience in data disciplines including MDM, data quality, and metadata management. Exposure to enterprise technologies such as: Oracle EBS/Fusion ERP IBM Maximo Salesforce (including Mulesoft and Tableau) Microsoft Power BI, Microsoft 365 ServiceNow ESRI ArcGIS Talend AWS Orbus Infinity Strong communicator with the ability to translate complex technical language into accessible insights for varied audiences. Proven ability to develop cross-functional data architectures aligned with diverse business objectives. Demonstrated problem-solving skills with a focus on root cause analysis and strategic resolution. This role can be based from a number of office locations including on the South Coast, London, Glasgow or Edinburgh. The role requires circa 2x days per week onsite at any one of these locations. There may be the requirement to travel to a different office location on rare occasions. If this role sounds like a good fit then please apply today!
May 30, 2025
Full time
Enterprise Data & Integration Architect Location: South Coast, London OR Scotland - 2 Days a week Salary: 80,000 - 85,000 - Potenial room for flex for right Candidate Benefits: Bonus, Competitive pension scheme, enhanced parental pay, life assurance, holiday purchase options, Cycle2Work scheme, and more An exciting opportunity is available for an Enterprise Data & Integration Architect to support the delivery of a market leading organisation's Data and Digitalisation Strategy. This role will shape the enterprise-wide approach to data and integration architecture, working collaboratively across IT projects, Data Governance, and Analytics functions under the guidance of the Head of Information Management. Whether supporting strategic initiatives or operational systems, your contribution will help ensure data is a trusted, governed, and secure asset across the business. Key Responsibilities Develop and maintain conceptual and logical data models aligned to business needs. Partner with Governance and Security teams to define and uphold data policies, metadata frameworks, standards, and data dictionaries. Provide architectural oversight and assurance across data lifecycle activities in IT delivery projects. Define and implement integration strategy and standards, ensuring secure and scalable system integrations. Enable open data and data sharing objectives through policy, standards, and enabling technologies. Support architecture activities across metadata, data warehousing, MDM, BI/MI reporting, analytics, and data science platforms. Skills & Experience Ideal candidates will bring a strong blend of technical and interpersonal capabilities. Familiarity with frameworks such as TOGAF and DAMA/DMBOK, and experience in data disciplines including MDM, data quality, and metadata management. Exposure to enterprise technologies such as: Oracle EBS/Fusion ERP IBM Maximo Salesforce (including Mulesoft and Tableau) Microsoft Power BI, Microsoft 365 ServiceNow ESRI ArcGIS Talend AWS Orbus Infinity Strong communicator with the ability to translate complex technical language into accessible insights for varied audiences. Proven ability to develop cross-functional data architectures aligned with diverse business objectives. Demonstrated problem-solving skills with a focus on root cause analysis and strategic resolution. This role can be based from a number of office locations including on the South Coast, London, Glasgow or Edinburgh. The role requires circa 2x days per week onsite at any one of these locations. There may be the requirement to travel to a different office location on rare occasions. If this role sounds like a good fit then please apply today!
Job Title: Service Transition Manager/Engineer Location: Manchester/Knutsford Salary/Rate: 367.50 Per Day Start Date: 20/06/25 Job Type: Initial 6 Month Contract Inside IR35 Company Introduction We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for skilled Service Transition Managers and Engineers. Job Responsibilities/Objectives You will be responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving co-ordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Required Skills/Experience The ideal candidate will have the following: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud,SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills, and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable Skills/Experience Although not essential, the following skills are desired by the client: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
May 30, 2025
Contractor
Job Title: Service Transition Manager/Engineer Location: Manchester/Knutsford Salary/Rate: 367.50 Per Day Start Date: 20/06/25 Job Type: Initial 6 Month Contract Inside IR35 Company Introduction We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for skilled Service Transition Managers and Engineers. Job Responsibilities/Objectives You will be responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving co-ordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Required Skills/Experience The ideal candidate will have the following: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud,SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills, and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable Skills/Experience Although not essential, the following skills are desired by the client: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Information Systems Security Officer Job Description Your Information Systems Security Officer role As an Information Systems Security Officer (ISSO) at Digital Realty, you will be instrumental in fortifying our cybersecurity framework, focusing on security planning, assessment, risk analysis, and risk management initiatives. Leveraging Scaled Agile Scrum methodologies, you will lead the organization and kickoff of technical meetings and status reports. You will ensure that our cybersecurity measures align with contractual requirements and Service Level Agreements (SLA). Your role will be critical in establishing trusted relationships among external systems, designing, and implementing security solutions at an enterprise level, and ensuring their integration into our current environment. Your responsibilities include engaging in the change management process, monitoring system recovery processes to ensure the integrity and availability of security features, and leading engineering efforts to integrate new security solutions. As an ISSO, you will also play a key role in mentoring and guiding our cybersecurity team. What you ll do as the Information Systems Security Officer Ensure cybersecurity measures comply with contractual requirements and Service Level Agreements (SLA). Establish and maintain trusted relationships among external systems and architectures. Design and implement security solutions at the enterprise level, ensuring seamless integration with the existing IT environment. Engage in the change management process by assessing the security impact of proposed changes and providing recommendations. Monitor system recovery processes to ensure the proper restoration of security features and functions following any outages. Oversee the integration of new security solutions within the production IT environment, working closely with engineering teams. Conduct regular security audits and assessments to identify vulnerabilities and ensure compliance with industry standards and regulatory requirements. Prepare and deliver comprehensive status reports on security metrics, incidents, and assessments to senior management and relevant stakeholders. Serve as a key point of contact for all cybersecurity-related communications within the organization, facilitating effective information flow between departments. Provide expert guidance and mentorship to the cybersecurity team, fostering a culture of continuous learning and improvement. Collaborate with cross-functional teams to ensure security considerations are integrated throughout the project lifecycle. What you'll need for the Information Systems Security Officer Strong understanding of technologies, network operations and Data Center Ops. Proficiency in Microsoft Office Suite. Familiar with GRC tools such as, ServiceNow is highly preferable, but not mandate. Curiosity/Preparing for Cyber Security Certifications (CISM/CISSP/OSWE/ etc.) Basic knowledge about SOC2, ISO27001, NIST 800-53a, NIST (Apply online only), FedRAMP, SOX Strong knowledge of OT systems and OT system security Strong knowledge of network security and architecture A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL , the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx ) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty. com or follow us on LinkedIn and Twitter. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
May 30, 2025
Full time
Information Systems Security Officer Job Description Your Information Systems Security Officer role As an Information Systems Security Officer (ISSO) at Digital Realty, you will be instrumental in fortifying our cybersecurity framework, focusing on security planning, assessment, risk analysis, and risk management initiatives. Leveraging Scaled Agile Scrum methodologies, you will lead the organization and kickoff of technical meetings and status reports. You will ensure that our cybersecurity measures align with contractual requirements and Service Level Agreements (SLA). Your role will be critical in establishing trusted relationships among external systems, designing, and implementing security solutions at an enterprise level, and ensuring their integration into our current environment. Your responsibilities include engaging in the change management process, monitoring system recovery processes to ensure the integrity and availability of security features, and leading engineering efforts to integrate new security solutions. As an ISSO, you will also play a key role in mentoring and guiding our cybersecurity team. What you ll do as the Information Systems Security Officer Ensure cybersecurity measures comply with contractual requirements and Service Level Agreements (SLA). Establish and maintain trusted relationships among external systems and architectures. Design and implement security solutions at the enterprise level, ensuring seamless integration with the existing IT environment. Engage in the change management process by assessing the security impact of proposed changes and providing recommendations. Monitor system recovery processes to ensure the proper restoration of security features and functions following any outages. Oversee the integration of new security solutions within the production IT environment, working closely with engineering teams. Conduct regular security audits and assessments to identify vulnerabilities and ensure compliance with industry standards and regulatory requirements. Prepare and deliver comprehensive status reports on security metrics, incidents, and assessments to senior management and relevant stakeholders. Serve as a key point of contact for all cybersecurity-related communications within the organization, facilitating effective information flow between departments. Provide expert guidance and mentorship to the cybersecurity team, fostering a culture of continuous learning and improvement. Collaborate with cross-functional teams to ensure security considerations are integrated throughout the project lifecycle. What you'll need for the Information Systems Security Officer Strong understanding of technologies, network operations and Data Center Ops. Proficiency in Microsoft Office Suite. Familiar with GRC tools such as, ServiceNow is highly preferable, but not mandate. Curiosity/Preparing for Cyber Security Certifications (CISM/CISSP/OSWE/ etc.) Basic knowledge about SOC2, ISO27001, NIST 800-53a, NIST (Apply online only), FedRAMP, SOX Strong knowledge of OT systems and OT system security Strong knowledge of network security and architecture A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL , the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx ) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty. com or follow us on LinkedIn and Twitter. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
Job Title: Service Transition Manager / Engineer Location: Manchester / Knutsford Onsite Requirement: 3 days per week Duration: 6 Months Rate: 375 per day - PAYE via Umbrella Only Job Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product / Application Transition from Programme delivery into BAU Service Support / operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements. Review and validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short. Championing agile ways of working, growing and promoting IT service management best practices. Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation. Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile). Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premises). Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models. Strong understanding of ITIL Incident, Change & release management and service continuity processes. Strong analytical skills with data driven approach and ability to grasp technical design. Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences. Ability to train team members and stakeholders and pass on best practice procedures in IT service management. Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills. Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified. DevOps and ServiceNow experience. Self-starter, capable of working independently. Experienced in the use of the Microsoft Office toolset. Collaboration with outsourced and / or external development partners. Understanding of scalable architecture patterns and client / backend systems design. An appreciation of project and programme governance activities required in a large regulated financial services firm.
May 30, 2025
Contractor
Job Title: Service Transition Manager / Engineer Location: Manchester / Knutsford Onsite Requirement: 3 days per week Duration: 6 Months Rate: 375 per day - PAYE via Umbrella Only Job Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product / Application Transition from Programme delivery into BAU Service Support / operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements. Review and validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short. Championing agile ways of working, growing and promoting IT service management best practices. Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation. Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile). Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premises). Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models. Strong understanding of ITIL Incident, Change & release management and service continuity processes. Strong analytical skills with data driven approach and ability to grasp technical design. Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences. Ability to train team members and stakeholders and pass on best practice procedures in IT service management. Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills. Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified. DevOps and ServiceNow experience. Self-starter, capable of working independently. Experienced in the use of the Microsoft Office toolset. Collaboration with outsourced and / or external development partners. Understanding of scalable architecture patterns and client / backend systems design. An appreciation of project and programme governance activities required in a large regulated financial services firm.
Our client, a Defence and Security Supplier is looking for an ICT Business Analyst to join them on a contract basis. Due to the nature of the role, applicants must have been a UK resident for 3+ years and be willing to undergo basic security checks. Remote working. Outside IR35, rates are open to negotiation. 6 month initial contract. Part of Windows 10 to 11 programme of work we are looking for a detail-oriented and technically proficient Technical Business Analyst to support our software rationalisation and packaging initiatives. The successful candidate will play a critical role in analyzing current software usage, identifying opportunities for consolidation, and collaborating with IT and packaging teams to streamline application portfolios for efficiency, compliance, and cost-effectiveness. An ideal candidate must have STRONG analytical skills including being highly proficient in data analysis using Excel and other technologies. Key Responsibilities: Conduct detailed assessments of existing software inventories across business units. Gather and validate business and technical requirements for application usage, dependencies, and future needs. Identify opportunities for software rationalisation, standardisation, version unification, and decommissioning. Work closely with software packaging and deployment teams to prioritize, schedule, and track packaging activities. Liaise with vendors and procurement to support license optimisation and contract rationalisation. Create and maintain documentation including business cases, software catalogues, technical specifications, and migration plans. Assist with UAT planning and stakeholder communication to ensure minimal disruption during transitions. Support compliance with security, licensing, and regulatory requirements. Required Skills and Qualifications: Strong background in IT business analysis, with a focus on software lifecycle management. Experience in software discovery, rationalisation, and packaging projects in medium to large enterprises. Familiarity with application packaging tools (e.g., SCCM, Intune, AdminStudio) and software deployment processes. Working knowledge of enterprise architecture, software licensing, and asset management tools (e.g., ServiceNow, Flexera). Excellent stakeholder management, requirements gathering, and documentation skills. Strong analytical mindset with a methodical approach to data analysis and reporting. Relevant certifications (e.g., CBAP, ITIL, TOGAF) are a plus.
May 30, 2025
Contractor
Our client, a Defence and Security Supplier is looking for an ICT Business Analyst to join them on a contract basis. Due to the nature of the role, applicants must have been a UK resident for 3+ years and be willing to undergo basic security checks. Remote working. Outside IR35, rates are open to negotiation. 6 month initial contract. Part of Windows 10 to 11 programme of work we are looking for a detail-oriented and technically proficient Technical Business Analyst to support our software rationalisation and packaging initiatives. The successful candidate will play a critical role in analyzing current software usage, identifying opportunities for consolidation, and collaborating with IT and packaging teams to streamline application portfolios for efficiency, compliance, and cost-effectiveness. An ideal candidate must have STRONG analytical skills including being highly proficient in data analysis using Excel and other technologies. Key Responsibilities: Conduct detailed assessments of existing software inventories across business units. Gather and validate business and technical requirements for application usage, dependencies, and future needs. Identify opportunities for software rationalisation, standardisation, version unification, and decommissioning. Work closely with software packaging and deployment teams to prioritize, schedule, and track packaging activities. Liaise with vendors and procurement to support license optimisation and contract rationalisation. Create and maintain documentation including business cases, software catalogues, technical specifications, and migration plans. Assist with UAT planning and stakeholder communication to ensure minimal disruption during transitions. Support compliance with security, licensing, and regulatory requirements. Required Skills and Qualifications: Strong background in IT business analysis, with a focus on software lifecycle management. Experience in software discovery, rationalisation, and packaging projects in medium to large enterprises. Familiarity with application packaging tools (e.g., SCCM, Intune, AdminStudio) and software deployment processes. Working knowledge of enterprise architecture, software licensing, and asset management tools (e.g., ServiceNow, Flexera). Excellent stakeholder management, requirements gathering, and documentation skills. Strong analytical mindset with a methodical approach to data analysis and reporting. Relevant certifications (e.g., CBAP, ITIL, TOGAF) are a plus.
Our client is looking for an experienced ServiceNow Architect to play a key role in shaping their ITSM and ITOM strategy. This fully remote position offers the opportunity to lead Discovery, Asset Management, and Software Asset Management (SAM) initiatives, working with a collaborative team to deliver innovative solutions. What You ll Do: Design and implement ITSM and ITOM solutions , with a focus on Discovery, Asset Management, and SAM . Engage with stakeholders to understand their needs and develop tailored ServiceNow solutions. Oversee platform integrations , ensuring data consistency and efficient workflows. Provide technical leadership , mentoring consultants and developers. Collaborate across teams to ensure projects are delivered on time and to a high standard. Stay ahead of industry trends to continuously improve ServiceNow capabilities. What We re Looking For: 5+ years of ServiceNow experience , specialising in ITSM or ITOM . Strong problem-solving skills and the ability to work with both technical and non-technical stakeholders. Knowledge of HRSD, APM, or SPM is beneficial but not essential. Why Join? Be part of a forward-thinking team leading complex ServiceNow projects . A supportive and collaborative work environment . Fully remote role with flexible working options. Interested? Apply now or get in touch to learn more!
Mar 09, 2025
Full time
Our client is looking for an experienced ServiceNow Architect to play a key role in shaping their ITSM and ITOM strategy. This fully remote position offers the opportunity to lead Discovery, Asset Management, and Software Asset Management (SAM) initiatives, working with a collaborative team to deliver innovative solutions. What You ll Do: Design and implement ITSM and ITOM solutions , with a focus on Discovery, Asset Management, and SAM . Engage with stakeholders to understand their needs and develop tailored ServiceNow solutions. Oversee platform integrations , ensuring data consistency and efficient workflows. Provide technical leadership , mentoring consultants and developers. Collaborate across teams to ensure projects are delivered on time and to a high standard. Stay ahead of industry trends to continuously improve ServiceNow capabilities. What We re Looking For: 5+ years of ServiceNow experience , specialising in ITSM or ITOM . Strong problem-solving skills and the ability to work with both technical and non-technical stakeholders. Knowledge of HRSD, APM, or SPM is beneficial but not essential. Why Join? Be part of a forward-thinking team leading complex ServiceNow projects . A supportive and collaborative work environment . Fully remote role with flexible working options. Interested? Apply now or get in touch to learn more!
We are currently seeking a Senior Infrastructure Engineer to work with our public sector client 6 months contract Excellent day rate outside IR35 Location: 3 days a week on site & two remote in Cambridgeshire The ideal candidates will have a proven Senior Infrastructure Engineer background within public sector experience ideally holding active SC clearance. Essential Skills: Dell Avamar and Data Domain backup solutions, running on Dell IDPA's Experience of VMware suite, preferably VMware Cloud Foundation on Dell VxRails Microsoft Active Directory, Tier Model, Least Privilege Access, PAM, GPOs, DNS Understanding the principles of Zero Trust Architecture. Experience with creating technical designs, documentation, and policies Experience of delivery within a technical axis utilising both Agile and stage-gated Waterfall project delivery assurance methodologies. Desirable VMware NSX-T Horizon, AppVolumes VMware vRealize Suite, Automation, Operations, Log Insight and Lifecycle Management Programming/Scripting Infrastructure as Code and Testing Experience of full stack Atlassian suite Knowledge of IT Service Management tools i.e. PRTG, SolarWinds, JIRA, ServiceNow, LogRhythm
Mar 08, 2025
Contractor
We are currently seeking a Senior Infrastructure Engineer to work with our public sector client 6 months contract Excellent day rate outside IR35 Location: 3 days a week on site & two remote in Cambridgeshire The ideal candidates will have a proven Senior Infrastructure Engineer background within public sector experience ideally holding active SC clearance. Essential Skills: Dell Avamar and Data Domain backup solutions, running on Dell IDPA's Experience of VMware suite, preferably VMware Cloud Foundation on Dell VxRails Microsoft Active Directory, Tier Model, Least Privilege Access, PAM, GPOs, DNS Understanding the principles of Zero Trust Architecture. Experience with creating technical designs, documentation, and policies Experience of delivery within a technical axis utilising both Agile and stage-gated Waterfall project delivery assurance methodologies. Desirable VMware NSX-T Horizon, AppVolumes VMware vRealize Suite, Automation, Operations, Log Insight and Lifecycle Management Programming/Scripting Infrastructure as Code and Testing Experience of full stack Atlassian suite Knowledge of IT Service Management tools i.e. PRTG, SolarWinds, JIRA, ServiceNow, LogRhythm
ServiceNow Architect currently required to work alongside a specialist ServiceNow Partner on a permanent basis to work from home. The successful candidate will have responsibility for technical and functional architecture of ServiceNow solutions; being involved from the initial scoping, through design, and onto overseeing delivery. You will need to have strong understanding of how the ServiceNow fits into the wider business, ideally with appreciation of the service offerings above and beyond ITSM, including CSM, ITOM and SPM. This role will sit across both the Professional Services implementation team as well as the Managed Services practice, so experience and knowledge of both is key. Ideally, you'll have been involved in several implementations and consulting projects previously and have commercial awareness to expand a project once commenced. This is a great opportunity for an ambitious, versatile and hardworking individual to join a growing practice in an exciting role with the ability to effect change a senior level, whilst working on a range of interesting and complex projects. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
Mar 07, 2025
Full time
ServiceNow Architect currently required to work alongside a specialist ServiceNow Partner on a permanent basis to work from home. The successful candidate will have responsibility for technical and functional architecture of ServiceNow solutions; being involved from the initial scoping, through design, and onto overseeing delivery. You will need to have strong understanding of how the ServiceNow fits into the wider business, ideally with appreciation of the service offerings above and beyond ITSM, including CSM, ITOM and SPM. This role will sit across both the Professional Services implementation team as well as the Managed Services practice, so experience and knowledge of both is key. Ideally, you'll have been involved in several implementations and consulting projects previously and have commercial awareness to expand a project once commenced. This is a great opportunity for an ambitious, versatile and hardworking individual to join a growing practice in an exciting role with the ability to effect change a senior level, whilst working on a range of interesting and complex projects. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
Senior Technical Architect - ServiceNow HM Revenue and Customs Closes : 11:55 pm on Friday 7th March 2025 Reference : 390435 To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infr click apply for full job details
Mar 06, 2025
Full time
Senior Technical Architect - ServiceNow HM Revenue and Customs Closes : 11:55 pm on Friday 7th March 2025 Reference : 390435 To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infr click apply for full job details
Senior Technical Architect - ServiceNow HM Revenue and Customs Bristol, Edinburgh, Manchester, Newcastle-upon-Tyne, Telford, Worthing Salary : £56,344 to £62,590 Grade : Grade 7 Closes : 11:55 pm on Friday 7th March 2025 Reference : 390435 To apply direct for this role please visit civil service jobs and quote Ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue read click apply for full job details
Mar 06, 2025
Full time
Senior Technical Architect - ServiceNow HM Revenue and Customs Bristol, Edinburgh, Manchester, Newcastle-upon-Tyne, Telford, Worthing Salary : £56,344 to £62,590 Grade : Grade 7 Closes : 11:55 pm on Friday 7th March 2025 Reference : 390435 To apply direct for this role please visit civil service jobs and quote Ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue read click apply for full job details
Senior Technical Architect - ServiceNow HM Revenue and Customs Bristol, Edinburgh, Manchester, Newcastle-upon-Tyne, Telford, Worthing Salary : £56,344 to £62,590 Grade : Grade 7 Closes : 11:55 pm on Friday 7th March 2025 Reference : 390435 To apply direct for this role please visit civil service jobs and quote Ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue read click apply for full job details
Mar 06, 2025
Full time
Senior Technical Architect - ServiceNow HM Revenue and Customs Bristol, Edinburgh, Manchester, Newcastle-upon-Tyne, Telford, Worthing Salary : £56,344 to £62,590 Grade : Grade 7 Closes : 11:55 pm on Friday 7th March 2025 Reference : 390435 To apply direct for this role please visit civil service jobs and quote Ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue read click apply for full job details
PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation. As a Solution Architect , you'll work with business and IT leaders to shape technology strategies and drive our enterprise architecture forward. Your focus will be on the Enterprise Enablement domain, which supports business planning, supply chain, operations, finance, HR, and productivity services. You'll play a key role in defining solution architectures, guiding implementation teams, and ensuring alignment with our technology roadmap. What you'll be doing: Enterprise Architecture & Strategy Define the target state architecture for enterprise enablement, linking business capabilities with technology strategies. Assess current systems and recommend modernisation and optimization approaches. Develop and communicate architectural roadmaps to business and IT teams. Stay updated on emerging technologies and assess their impact. Design scalable, cost-effective solution architectures for sophisticated, multi-phase global projects. Collaborate with vendors, analysts, and internal teams to evaluate solution options. Guide teams through architecture decisions, approvals, and implementation . Lead proof of concepts (PoCs) to test new technologies. Governance & Best Practices Establish and enforce architecture principles, standards, and frameworks . Ensure solution designs align with future state architecture . Review and approve project deliverables for architectural compliance . Lead on architecture proposals and recommendations to partners and project teams. Partner with engineering, security, data, and AI teams to solve architectural challenges. Work with supplier partners to drive value from their products and roadmaps. Mentor junior architects and contribute to standard methodologies across Sony's architecture teams. What We're Looking For: 8+ years as a Solution Architect on large-scale projects (e.g., ERP, HR platforms). Experience in designing enterprise-grade solutions that are scalable and cost-effective. Architecture leadership role across at least two of sales, operations, finance, and HR systems. Communicating complex technical topics to a senior level and across IT and the business. Evaluating technology solutions through RFIs, RFPs, and PoCs . Proven in applying enterprise architecture frameworks (e.g., Archimate). Experienced in architecture modelling in tools (e.g., Bizzdesign). Preferred Qualifications Degree in Computer Science, IT, or related field . Background in solution design, software development, or business analysis . Experience working with global, multi-functional teams. Familiarity with major platforms like SAP S/4 ERP, Workday, Microsoft 365, ServiceNow, Salesforce . Strong understanding of integration technologies (e.g., Ab Initio, Mulesoft) and data architecture (e.g., Snowflake, Tableau, Microstrategy). Knowledge of cloud platforms (AWS, Azure, Google Cloud) and AI/ML enablement . Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Feb 21, 2025
Full time
PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation. As a Solution Architect , you'll work with business and IT leaders to shape technology strategies and drive our enterprise architecture forward. Your focus will be on the Enterprise Enablement domain, which supports business planning, supply chain, operations, finance, HR, and productivity services. You'll play a key role in defining solution architectures, guiding implementation teams, and ensuring alignment with our technology roadmap. What you'll be doing: Enterprise Architecture & Strategy Define the target state architecture for enterprise enablement, linking business capabilities with technology strategies. Assess current systems and recommend modernisation and optimization approaches. Develop and communicate architectural roadmaps to business and IT teams. Stay updated on emerging technologies and assess their impact. Design scalable, cost-effective solution architectures for sophisticated, multi-phase global projects. Collaborate with vendors, analysts, and internal teams to evaluate solution options. Guide teams through architecture decisions, approvals, and implementation . Lead proof of concepts (PoCs) to test new technologies. Governance & Best Practices Establish and enforce architecture principles, standards, and frameworks . Ensure solution designs align with future state architecture . Review and approve project deliverables for architectural compliance . Lead on architecture proposals and recommendations to partners and project teams. Partner with engineering, security, data, and AI teams to solve architectural challenges. Work with supplier partners to drive value from their products and roadmaps. Mentor junior architects and contribute to standard methodologies across Sony's architecture teams. What We're Looking For: 8+ years as a Solution Architect on large-scale projects (e.g., ERP, HR platforms). Experience in designing enterprise-grade solutions that are scalable and cost-effective. Architecture leadership role across at least two of sales, operations, finance, and HR systems. Communicating complex technical topics to a senior level and across IT and the business. Evaluating technology solutions through RFIs, RFPs, and PoCs . Proven in applying enterprise architecture frameworks (e.g., Archimate). Experienced in architecture modelling in tools (e.g., Bizzdesign). Preferred Qualifications Degree in Computer Science, IT, or related field . Background in solution design, software development, or business analysis . Experience working with global, multi-functional teams. Familiarity with major platforms like SAP S/4 ERP, Workday, Microsoft 365, ServiceNow, Salesforce . Strong understanding of integration technologies (e.g., Ab Initio, Mulesoft) and data architecture (e.g., Snowflake, Tableau, Microstrategy). Knowledge of cloud platforms (AWS, Azure, Google Cloud) and AI/ML enablement . Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
OutSystems Developer We are seeking a skilled OutSystems Developer for a permanent position to collaborate with us on an exciting project for a UK-based client. Current SC clearance or eligibility to obtain it is required - if you don't currently hold SC Clearance, this will give you the opportunity to be cleared. Role Overview: As an OutSystems Developer, you will: Deliver exceptional low-code solutions for enterprise-level projects. Collaborate with the Tech Lead to design and implement innovative solutions that address complex technical and business challenges, ensuring adherence to best practices. Operate within an Agile team, applying Agile methodologies effectively. Work within a multi-supplier environment, ensuring seamless collaboration. Key Responsibilities: Design and develop web applications using modern web technologies such as CSS, HTML, JavaScript, and jQuery. Apply UX design principles to build user-friendly applications and solutions. Model databases and write efficient SQL queries, including joins, groupings, and indexing. Leverage your expertise in C# and .NET, including the use of common code libraries. Adhere to governance frameworks and proactively engage with stakeholders to address their requirements. Required Skills & Experience: Professional Experience: 3+ years of OutSystems development experience, preferably in customer-facing or professional services roles. Demonstrated ability to articulate technical concepts to non-technical stakeholders. Experience working in Agile teams and customer-facing environments. Strong problem-solving skills with the ability to independently conduct root cause analyses. Technical Proficiencies: Modern web technologies (CSS, HTML5, JavaScript, jQuery). Database modelling and SQL programming. Proficiency in C# and .NET frameworks. Familiarity with microservices architecture within OutSystems applications. Certifications & Qualifications: OutSystems Associate Reactive Developer certification. Bachelor's degree in Computer Science or a related field. Eligibility Requirements: UK residency or citizenship to support security clearance eligibility. Current SC clearance or eligibility to obtain it Expert Resource is a leading specialist in SAP recruitment, offering broader capabilities across Oracle, Salesforce, Microsoft, ServiceNow and IT services. As a global partner, we work with clients on contract, permanent, and fixed-term opportunities. We are committed to delivering exceptional service and building strong professional relationships with both candidates and clients in markets where we have deep expertise and genuine interest.
Feb 21, 2025
Full time
OutSystems Developer We are seeking a skilled OutSystems Developer for a permanent position to collaborate with us on an exciting project for a UK-based client. Current SC clearance or eligibility to obtain it is required - if you don't currently hold SC Clearance, this will give you the opportunity to be cleared. Role Overview: As an OutSystems Developer, you will: Deliver exceptional low-code solutions for enterprise-level projects. Collaborate with the Tech Lead to design and implement innovative solutions that address complex technical and business challenges, ensuring adherence to best practices. Operate within an Agile team, applying Agile methodologies effectively. Work within a multi-supplier environment, ensuring seamless collaboration. Key Responsibilities: Design and develop web applications using modern web technologies such as CSS, HTML, JavaScript, and jQuery. Apply UX design principles to build user-friendly applications and solutions. Model databases and write efficient SQL queries, including joins, groupings, and indexing. Leverage your expertise in C# and .NET, including the use of common code libraries. Adhere to governance frameworks and proactively engage with stakeholders to address their requirements. Required Skills & Experience: Professional Experience: 3+ years of OutSystems development experience, preferably in customer-facing or professional services roles. Demonstrated ability to articulate technical concepts to non-technical stakeholders. Experience working in Agile teams and customer-facing environments. Strong problem-solving skills with the ability to independently conduct root cause analyses. Technical Proficiencies: Modern web technologies (CSS, HTML5, JavaScript, jQuery). Database modelling and SQL programming. Proficiency in C# and .NET frameworks. Familiarity with microservices architecture within OutSystems applications. Certifications & Qualifications: OutSystems Associate Reactive Developer certification. Bachelor's degree in Computer Science or a related field. Eligibility Requirements: UK residency or citizenship to support security clearance eligibility. Current SC clearance or eligibility to obtain it Expert Resource is a leading specialist in SAP recruitment, offering broader capabilities across Oracle, Salesforce, Microsoft, ServiceNow and IT services. As a global partner, we work with clients on contract, permanent, and fixed-term opportunities. We are committed to delivering exceptional service and building strong professional relationships with both candidates and clients in markets where we have deep expertise and genuine interest.
OutSystems Developer We are seeking a skilled OutSystems Developer for a contract position to collaborate with us on an exciting project for a UK-based client. Current SC clearance or eligibility to obtain it is required - if you don't currently hold SC Clearance, this will give you the opportunity to be cleared. Role Overview: As an OutSystems Developer, you will: Deliver exceptional low-code solutions for enterprise-level projects. Collaborate with the Tech Lead to design and implement innovative solutions that address complex technical and business challenges, ensuring adherence to best practices. Operate within an Agile team, applying Agile methodologies effectively. Work within a multi-supplier environment, ensuring seamless collaboration. Key Responsibilities: Design and develop web applications using modern web technologies such as CSS, HTML, JavaScript, and jQuery. Apply UX design principles to build user-friendly applications and solutions. Model databases and write efficient SQL queries, including joins, groupings, and indexing. Leverage your expertise in C# and .NET, including the use of common code libraries. Adhere to governance frameworks and proactively engage with stakeholders to address their requirements. Required Skills & Experience: Professional Experience: 3+ years of OutSystems development experience, preferably in customer-facing or professional services roles. Demonstrated ability to articulate technical concepts to non-technical stakeholders. Experience working in Agile teams and customer-facing environments. Strong problem-solving skills with the ability to independently conduct root cause analyses. Technical Proficiencies: Modern web technologies (CSS, HTML5, JavaScript, jQuery). Database modelling and SQL programming. Proficiency in C# and .NET frameworks. Familiarity with microservices architecture within OutSystems applications. Certifications & Qualifications: OutSystems Associate Reactive Developer certification. Bachelor's degree in Computer Science or a related field. Eligibility Requirements: UK residency or citizenship to support security clearance eligibility. Current SC clearance or eligibility to obtain it Expert Resource is a leading specialist in SAP recruitment, offering broader capabilities across Oracle, Salesforce, Microsoft, ServiceNow and IT services. As a global partner, we work with clients on contract, permanent, and fixed-term opportunities. We are committed to delivering exceptional service and building strong professional relationships with both candidates and clients in markets where we have deep expertise and genuine interest.
Feb 21, 2025
Contractor
OutSystems Developer We are seeking a skilled OutSystems Developer for a contract position to collaborate with us on an exciting project for a UK-based client. Current SC clearance or eligibility to obtain it is required - if you don't currently hold SC Clearance, this will give you the opportunity to be cleared. Role Overview: As an OutSystems Developer, you will: Deliver exceptional low-code solutions for enterprise-level projects. Collaborate with the Tech Lead to design and implement innovative solutions that address complex technical and business challenges, ensuring adherence to best practices. Operate within an Agile team, applying Agile methodologies effectively. Work within a multi-supplier environment, ensuring seamless collaboration. Key Responsibilities: Design and develop web applications using modern web technologies such as CSS, HTML, JavaScript, and jQuery. Apply UX design principles to build user-friendly applications and solutions. Model databases and write efficient SQL queries, including joins, groupings, and indexing. Leverage your expertise in C# and .NET, including the use of common code libraries. Adhere to governance frameworks and proactively engage with stakeholders to address their requirements. Required Skills & Experience: Professional Experience: 3+ years of OutSystems development experience, preferably in customer-facing or professional services roles. Demonstrated ability to articulate technical concepts to non-technical stakeholders. Experience working in Agile teams and customer-facing environments. Strong problem-solving skills with the ability to independently conduct root cause analyses. Technical Proficiencies: Modern web technologies (CSS, HTML5, JavaScript, jQuery). Database modelling and SQL programming. Proficiency in C# and .NET frameworks. Familiarity with microservices architecture within OutSystems applications. Certifications & Qualifications: OutSystems Associate Reactive Developer certification. Bachelor's degree in Computer Science or a related field. Eligibility Requirements: UK residency or citizenship to support security clearance eligibility. Current SC clearance or eligibility to obtain it Expert Resource is a leading specialist in SAP recruitment, offering broader capabilities across Oracle, Salesforce, Microsoft, ServiceNow and IT services. As a global partner, we work with clients on contract, permanent, and fixed-term opportunities. We are committed to delivering exceptional service and building strong professional relationships with both candidates and clients in markets where we have deep expertise and genuine interest.
