Our client, a leading business management services consultancy is currently going through an exciting Digital Transformation journey that will deliver a strategic project of change, and a skilled, UK based Application Support Engineer is required to join them in the new year. The Application Support Engineer is responsible for supporting the Oracle EBS business facing platform. These include the primary business operating system, business client portal, system integrations and the field service platform. You will be responsible for the successful delivery of support for the platform within the Application Management Team through the team's delivery, driving the pace of the team output whilst focusing on business feedback, quality and cost reduction. The Application Support Engineer will be familiar with the ServiceNow platform and the resolution of Incidents and Requests managing to agreed SLAs. As well as coordinating with business colleagues to ensure successful resolution/completion of Incidents and Requests You will also be required to write and create scripts to analyse and update data in the platform to support business data and updates to the platform, in line with business requirements. Experience required: Recent proven experience in application support with Oracle products Experience in customer support roles, incident management, and problem resolution is highly valued Proficiency in SQL: Essential for database management and troubleshooting Understanding of Oracle E-business Suite: Familiarity with modules like Service Contract, Install Base, and Advanced Scheduler Experience with Fusion Middleware: Knowledge of integration tools and Middleware solutions Troubleshooting Skills: Ability to diagnose and resolve technical issues related to Oracle applications and Middleware and experience in gathering logs, analysing performance issues, and applying fixes Familiar with the ServiceNow platform This role can be performed fully remote and our client is happy to consider candidates UK wide. Our client has offices in Birmingham and London. If you would like to join our client on this exciting Digital Transformation journey, and have experience in the above areas - please submit your application to Jackie Dean at Jumar for consideration. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Jan 09, 2025
Full time
Our client, a leading business management services consultancy is currently going through an exciting Digital Transformation journey that will deliver a strategic project of change, and a skilled, UK based Application Support Engineer is required to join them in the new year. The Application Support Engineer is responsible for supporting the Oracle EBS business facing platform. These include the primary business operating system, business client portal, system integrations and the field service platform. You will be responsible for the successful delivery of support for the platform within the Application Management Team through the team's delivery, driving the pace of the team output whilst focusing on business feedback, quality and cost reduction. The Application Support Engineer will be familiar with the ServiceNow platform and the resolution of Incidents and Requests managing to agreed SLAs. As well as coordinating with business colleagues to ensure successful resolution/completion of Incidents and Requests You will also be required to write and create scripts to analyse and update data in the platform to support business data and updates to the platform, in line with business requirements. Experience required: Recent proven experience in application support with Oracle products Experience in customer support roles, incident management, and problem resolution is highly valued Proficiency in SQL: Essential for database management and troubleshooting Understanding of Oracle E-business Suite: Familiarity with modules like Service Contract, Install Base, and Advanced Scheduler Experience with Fusion Middleware: Knowledge of integration tools and Middleware solutions Troubleshooting Skills: Ability to diagnose and resolve technical issues related to Oracle applications and Middleware and experience in gathering logs, analysing performance issues, and applying fixes Familiar with the ServiceNow platform This role can be performed fully remote and our client is happy to consider candidates UK wide. Our client has offices in Birmingham and London. If you would like to join our client on this exciting Digital Transformation journey, and have experience in the above areas - please submit your application to Jackie Dean at Jumar for consideration. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Platform Operations Engineer Location: Remote Salary: Up to £50,000 + Benefits We are exclusively partnered with a industry leader, who are looking for a Platform Operation engineer to help with their E-commerce and digital innovation. This role is perfect for someone with a passion for solving technical challenges and ensuring the seamless operation of enterprise-level platforms and applications. As part of this role, you'll have the opportunity to work on cutting-edge projects, providing critical support to internal teams while helping to shape the organisation's technical strategy. Your Responsibilities: Diagnose and Resolve: Troubleshoot and resolve technical issues across software, hardware, and network domains using advanced diagnostic tools. Escalate unresolved issues to the Platform/DevOps team with detailed Jira tickets. Second-Level Support: Proactively identify and address technical challenges faced by end-users and stakeholders, resolving incidents and fulfilling service requests Collaboration: Work closely with support technicians to prioritise and escalate tickets, ensuring critical issues are addressed promptly Documentation: Maintain documentation of troubleshooting steps and resolutions in Confluence for efficient incident management Project Support: Assist with IT projects, including system upgrades, software deployments, and infrastructure enhancements Root Cause Analysis: Investigate recurring issues to identify improvement opportunities and prevent future incidents Ideal Candidate: To be successful in this Platform Operations Engineer: Experience: Proven experience as a Support Engineer or similar role, with exposure to software development and IT operations Technical Skills: Hands-on experience with ServiceNow and Jira for incident and project management. AN Understanding of DevOps practices, including CI/CD would be beneficial Soft Skills: Effective communication and interpersonal skills to explain technical issues to non-technical stakeholders. Other Attributes: A continuous learning mindset with a passion for staying updated on industry trends and emerging technologies What's in it for you? This role offers a salary of up to £50,000, alongside a range of benefits and the opportunity to work in a collaborative, innovative environment. You'll play a key role in supporting a high-performing platform and contributing to exciting IT projects If this role sounds exciting to you please apply, or email me at (see below) The client wants to move fast and successful applicants will be interviewed in the coming weeks.
Jan 09, 2025
Full time
Platform Operations Engineer Location: Remote Salary: Up to £50,000 + Benefits We are exclusively partnered with a industry leader, who are looking for a Platform Operation engineer to help with their E-commerce and digital innovation. This role is perfect for someone with a passion for solving technical challenges and ensuring the seamless operation of enterprise-level platforms and applications. As part of this role, you'll have the opportunity to work on cutting-edge projects, providing critical support to internal teams while helping to shape the organisation's technical strategy. Your Responsibilities: Diagnose and Resolve: Troubleshoot and resolve technical issues across software, hardware, and network domains using advanced diagnostic tools. Escalate unresolved issues to the Platform/DevOps team with detailed Jira tickets. Second-Level Support: Proactively identify and address technical challenges faced by end-users and stakeholders, resolving incidents and fulfilling service requests Collaboration: Work closely with support technicians to prioritise and escalate tickets, ensuring critical issues are addressed promptly Documentation: Maintain documentation of troubleshooting steps and resolutions in Confluence for efficient incident management Project Support: Assist with IT projects, including system upgrades, software deployments, and infrastructure enhancements Root Cause Analysis: Investigate recurring issues to identify improvement opportunities and prevent future incidents Ideal Candidate: To be successful in this Platform Operations Engineer: Experience: Proven experience as a Support Engineer or similar role, with exposure to software development and IT operations Technical Skills: Hands-on experience with ServiceNow and Jira for incident and project management. AN Understanding of DevOps practices, including CI/CD would be beneficial Soft Skills: Effective communication and interpersonal skills to explain technical issues to non-technical stakeholders. Other Attributes: A continuous learning mindset with a passion for staying updated on industry trends and emerging technologies What's in it for you? This role offers a salary of up to £50,000, alongside a range of benefits and the opportunity to work in a collaborative, innovative environment. You'll play a key role in supporting a high-performing platform and contributing to exciting IT projects If this role sounds exciting to you please apply, or email me at (see below) The client wants to move fast and successful applicants will be interviewed in the coming weeks.
We're in search of an experienced Strategic Services Consultant within the EMEA region. This involves developing a long-term strategy and project plan with customer decision managers, managing and delivering on the plan, and addressing tactical product questions. Tactically, this includes conducting discovery, making recommendations based on findings, managing projects, and enabling the customer and their users through training and change management concepts. We're in hyper-growth mode and looking for someone who is scrappy, knows how to hustle, and is ready to dive in. Your greatest strengths will be excellent data hygiene, project management skills, champion building, attention to detail, and time management. You'll be supporting multiple customers across the EMEA region. The Role: Lead the creation of strategic roadmaps for our Customers by gathering their unique functional and technical requirements and then aligning their business objectives with ClickUp solutions. Provide expert consultation to Customers across EMEA on how to leverage ClickUp to optimize processes, improve ROI, and enhance overall operational efficiency. Conduct thorough ROI analysis, demonstrating the value of ClickUp features and advising clients on maximizing their investment. Host regular Customer syncs to assess progress against goals, help uncover opportunities for improvement, and discuss the impact of ClickUp on team productivity. Identify and nurture client champions within organizations, building strong relationships to drive user adoption and satisfaction. Partner with the Sales, Solution Engineering, Success, Support and Product teams to understand customer use cases, transfer knowledge and provide real-time feedback on feature requests and limitations. Collaborate with the Sales and Success teams to identify opportunities for account growth, expansion, upselling additional services, and ensuring overall client success. Prioritize the customer experience, lead by example, and monitor adherence to professional services policies and procedures while acting as a coach and mentor to less experienced team members. Qualifications: 3+ years of experience in B2B SaaS as a technical customer success manager, implementation manager, technical project manager, technical account manager, or technical consultant, specifically focused on software onboarding and implementation. 2+ years of experience implementing new technology for Mid-Market to Enterprise organizations. Strong project management skills to keep projects on-track and manage unique workflows. Advanced problem-solving skills. Superb written and verbal communication skills, with the ability to clearly articulate technical topics to a non-technical audience. Strong customer-facing and presentation skills with the ability to establish credibility with executives. Positive attitude, empathy, and high energy. Some travel may be required based on client needs. Desirable: Experience with PPM software, or collaborative work management (CWM) tools such as Monday, Wrike, Planview, Changepoint, CA, Mavenlink, Workfront, etc. Experience with relevant enterprise solutions such as JIRA, ServiceNow, SFDC, Oracle, SAP, Workday, Netsuite, etc. Experience in Big 4 consulting firm or equivalent enterprise software Professional Services org, deploying software across multiple organizations and use cases of an enterprise. Experience building technical integrations via API, middleware, or PaaS tools. Qualifications in PMP, PRINCE2, Scrum, Kanban, Agile, etc. PMP or Agile Scrum certified. MBA.
Dec 24, 2024
Full time
We're in search of an experienced Strategic Services Consultant within the EMEA region. This involves developing a long-term strategy and project plan with customer decision managers, managing and delivering on the plan, and addressing tactical product questions. Tactically, this includes conducting discovery, making recommendations based on findings, managing projects, and enabling the customer and their users through training and change management concepts. We're in hyper-growth mode and looking for someone who is scrappy, knows how to hustle, and is ready to dive in. Your greatest strengths will be excellent data hygiene, project management skills, champion building, attention to detail, and time management. You'll be supporting multiple customers across the EMEA region. The Role: Lead the creation of strategic roadmaps for our Customers by gathering their unique functional and technical requirements and then aligning their business objectives with ClickUp solutions. Provide expert consultation to Customers across EMEA on how to leverage ClickUp to optimize processes, improve ROI, and enhance overall operational efficiency. Conduct thorough ROI analysis, demonstrating the value of ClickUp features and advising clients on maximizing their investment. Host regular Customer syncs to assess progress against goals, help uncover opportunities for improvement, and discuss the impact of ClickUp on team productivity. Identify and nurture client champions within organizations, building strong relationships to drive user adoption and satisfaction. Partner with the Sales, Solution Engineering, Success, Support and Product teams to understand customer use cases, transfer knowledge and provide real-time feedback on feature requests and limitations. Collaborate with the Sales and Success teams to identify opportunities for account growth, expansion, upselling additional services, and ensuring overall client success. Prioritize the customer experience, lead by example, and monitor adherence to professional services policies and procedures while acting as a coach and mentor to less experienced team members. Qualifications: 3+ years of experience in B2B SaaS as a technical customer success manager, implementation manager, technical project manager, technical account manager, or technical consultant, specifically focused on software onboarding and implementation. 2+ years of experience implementing new technology for Mid-Market to Enterprise organizations. Strong project management skills to keep projects on-track and manage unique workflows. Advanced problem-solving skills. Superb written and verbal communication skills, with the ability to clearly articulate technical topics to a non-technical audience. Strong customer-facing and presentation skills with the ability to establish credibility with executives. Positive attitude, empathy, and high energy. Some travel may be required based on client needs. Desirable: Experience with PPM software, or collaborative work management (CWM) tools such as Monday, Wrike, Planview, Changepoint, CA, Mavenlink, Workfront, etc. Experience with relevant enterprise solutions such as JIRA, ServiceNow, SFDC, Oracle, SAP, Workday, Netsuite, etc. Experience in Big 4 consulting firm or equivalent enterprise software Professional Services org, deploying software across multiple organizations and use cases of an enterprise. Experience building technical integrations via API, middleware, or PaaS tools. Qualifications in PMP, PRINCE2, Scrum, Kanban, Agile, etc. PMP or Agile Scrum certified. MBA.
Contract Role: December 2024 - March 2025 The Event Technical Production Manager will play a critical role in delivering high-quality, tech-driven event experiences our client's event series in London, with expectation of 4000 pax, delivered in March 2025. This position is responsible for managing all technical aspects of the event, including AV, staging, lighting, and broadcast production. Reporting directly to the Executive Producer London, and indirectly to the Technical Producer, to ensure consistency, technical excellence, and smooth delivery. In addition, the Production Manager will manage key stakeholder relationships to ensure technical requirements and expectations are met. This role requires a strong background in technical production, stakeholder management, and large-scale event environments. Reporting To: Executive Producer & Technical Production Director Key Responsibilities: Technical Production Planning & Execution Lead all technical production aspects, including AV, lighting, staging, broadcast, and streaming. Oversee the development of technical production plans, schedules, and load-in/load-out logistics for the event. Provide on-site technical direction and problem-solving to ensure flawless execution of all technical elements, from rehearsals to live event delivery. Key Stakeholder Management Serve as the main point of contact for key stakeholders, ensuring their technical needs and expectations are met throughout the event planning and execution phases. Engage with senior executives, partners, and sponsors to understand their technical requirements for presentations, product demos, and live streaming. Provide regular updates to key stakeholders on technical progress, challenges, and solutions, ensuring transparency and alignment on all technical aspects. Manage stakeholder expectations on-site, ensuring any last-minute technical adjustments or requests are handled professionally and promptly. Vendor & Stakeholder Coordination Select and negotiate with vendors, suppliers, and subcontractors for AV, equipment, and staging, ensuring timely delivery and set-up. Serve as the primary point of contact for technical vendors (AV, lighting, sound, staging), negotiating contracts and managing relationships to ensure service consistency. Coordinate with venue technical teams to ensure alignment on power, rigging, network, and other critical infrastructure needs. Work with other internal teams to integrate technical requirements seamlessly with overall event operations. Event Technology Integration Collaborate with the content and creative teams to ensure that all technical elements align with event programming and branding. Oversee the setup and functionality of digital platforms, ensuring flawless integration with live technical elements such as broadcasting and audience interaction tools. Risk Management & Contingency Planning Develop and implement risk management protocols for technical aspects, ensuring backup plans for potential technical failures or challenges (e.g., power outages, equipment malfunctions). Oversee the risk management process, ensuring that risks are assessed, documented, and addressed at a strategic level. Make decisions on risk acceptance, mitigation, or avoidance based on organizational goals and event objectives. Conduct pre-event technical rehearsals and on-site checks to pre-empt potential issues. Onsite Management Oversee the technical setup and teardown of events, acting as the main point of contact for all production-related queries onsite. Ensure the event is executed in line with the envisioned concept and objectives. Oversee the alignment of onsite activities with the overall event strategy. Budget & Financial Management Review and approve high-level event budgets, providing guidance on financial strategy. Manage the technical production budget, ensuring cost-effective solutions without compromising quality. Conduct thorough financial analysis, monitoring event resource hrs, costs, variances, and overall financial performance. Approve budget revisions and reallocations for significant event components. Track and monitor technical spending across all locations, providing financial reporting and post-event reconciliation. Identify areas for cost savings, vendor negotiations, and equipment rental optimization. Post-Event Technical Reporting Lead post-event debriefs with technical teams, collecting insights on performance, challenges, and areas for improvement. Deliver post-event technical reports, summarizing successes, challenges, and recommendations for future events. Oversee the return, maintenance, and storage of all technical equipment and assets after the event concludes. Requ irements: Experience: 8+ years of experience in technical production for large-scale events, with a focus on AV, broadcast, and digital integration. Extensive knowledge of live streaming, AV equipment, lighting, and staging within large corporate or technology events. Experience in managing stakeholder relationships and client engagement within a corporate event setting. Experience working in an event or marketing agency environment Skills: Exceptional project management skills, with the ability to plan, prioritize, and execute large-scale technical productions. Strong understanding of technical production tools, platforms, and systems (e.g., video streaming, audio systems, lighting, staging). Excellent communication and leadership skills, with the ability to manage cross-functional teams, vendors, and stakeholders. Detail-oriented with strong problem-solving skills, able to troubleshoot and resolve technical issues in high-pressure environments. Ability to build and maintain strong relationships with stakeholders, ensuring their requirements are understood and met. Additional Requirements: Availability to work long hours, including weekends, during event periods. Proven ability to work in high-pressure environments and adapt to last-minute changes. Familiarity with local technical production teams and networks in the UK/EU is a plus. This job description serves as a general overview of the role and its responsibilities and expectations my vary from time to time. About MOI MOI is the world's leading global multi-specialist B2B agency, with offices in London, New York, Seattle, Dubai, Singapore, Munich, and Sydney. As Best Agency of the Year (B2B Marketing Awards 2022) and Best Company to Work For (Best Companies), we're committed to redefining the business of creativity as the catalyst for B2B growth. Why? Because we believe B2B experiences can be so much better. We embrace different and deliver on our vision through our proprietary approach to strategy-informed creative thinking. Our Turning Heads methodology combines the best of strategic consulting, creative thinking, media, technology, and sales expertise. This enables us to develop intelligent, head-turning solutions which creates change and empowers our clients to differentiate, transform, and grow. Some of the world's largest tech organisations trust us to turn the heads that count, including Adobe, Ciena, Dropbox, Facebook, AWS, Google Cloud, Oracle, ServiceNow and Proofpoint. Equal Opportunities We are committed to creating a workplace that values equality, diversity, and inclusion. We believe that a diverse and inclusive workforce not only fosters innovation but also ensures that every individual's unique perspective is celebrated and respected. We are an equal opportunities employer and are dedicated to providing a work environment that embraces all backgrounds, experiences, and perspectives. At MOI, all qualified applicants will be considered for employment without regard to age, disability, ethnicity, sexual orientation or any other protected basis under appropriate law. we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please let us know in your application if you require an accommodation during the interview process.
Dec 23, 2024
Full time
Contract Role: December 2024 - March 2025 The Event Technical Production Manager will play a critical role in delivering high-quality, tech-driven event experiences our client's event series in London, with expectation of 4000 pax, delivered in March 2025. This position is responsible for managing all technical aspects of the event, including AV, staging, lighting, and broadcast production. Reporting directly to the Executive Producer London, and indirectly to the Technical Producer, to ensure consistency, technical excellence, and smooth delivery. In addition, the Production Manager will manage key stakeholder relationships to ensure technical requirements and expectations are met. This role requires a strong background in technical production, stakeholder management, and large-scale event environments. Reporting To: Executive Producer & Technical Production Director Key Responsibilities: Technical Production Planning & Execution Lead all technical production aspects, including AV, lighting, staging, broadcast, and streaming. Oversee the development of technical production plans, schedules, and load-in/load-out logistics for the event. Provide on-site technical direction and problem-solving to ensure flawless execution of all technical elements, from rehearsals to live event delivery. Key Stakeholder Management Serve as the main point of contact for key stakeholders, ensuring their technical needs and expectations are met throughout the event planning and execution phases. Engage with senior executives, partners, and sponsors to understand their technical requirements for presentations, product demos, and live streaming. Provide regular updates to key stakeholders on technical progress, challenges, and solutions, ensuring transparency and alignment on all technical aspects. Manage stakeholder expectations on-site, ensuring any last-minute technical adjustments or requests are handled professionally and promptly. Vendor & Stakeholder Coordination Select and negotiate with vendors, suppliers, and subcontractors for AV, equipment, and staging, ensuring timely delivery and set-up. Serve as the primary point of contact for technical vendors (AV, lighting, sound, staging), negotiating contracts and managing relationships to ensure service consistency. Coordinate with venue technical teams to ensure alignment on power, rigging, network, and other critical infrastructure needs. Work with other internal teams to integrate technical requirements seamlessly with overall event operations. Event Technology Integration Collaborate with the content and creative teams to ensure that all technical elements align with event programming and branding. Oversee the setup and functionality of digital platforms, ensuring flawless integration with live technical elements such as broadcasting and audience interaction tools. Risk Management & Contingency Planning Develop and implement risk management protocols for technical aspects, ensuring backup plans for potential technical failures or challenges (e.g., power outages, equipment malfunctions). Oversee the risk management process, ensuring that risks are assessed, documented, and addressed at a strategic level. Make decisions on risk acceptance, mitigation, or avoidance based on organizational goals and event objectives. Conduct pre-event technical rehearsals and on-site checks to pre-empt potential issues. Onsite Management Oversee the technical setup and teardown of events, acting as the main point of contact for all production-related queries onsite. Ensure the event is executed in line with the envisioned concept and objectives. Oversee the alignment of onsite activities with the overall event strategy. Budget & Financial Management Review and approve high-level event budgets, providing guidance on financial strategy. Manage the technical production budget, ensuring cost-effective solutions without compromising quality. Conduct thorough financial analysis, monitoring event resource hrs, costs, variances, and overall financial performance. Approve budget revisions and reallocations for significant event components. Track and monitor technical spending across all locations, providing financial reporting and post-event reconciliation. Identify areas for cost savings, vendor negotiations, and equipment rental optimization. Post-Event Technical Reporting Lead post-event debriefs with technical teams, collecting insights on performance, challenges, and areas for improvement. Deliver post-event technical reports, summarizing successes, challenges, and recommendations for future events. Oversee the return, maintenance, and storage of all technical equipment and assets after the event concludes. Requ irements: Experience: 8+ years of experience in technical production for large-scale events, with a focus on AV, broadcast, and digital integration. Extensive knowledge of live streaming, AV equipment, lighting, and staging within large corporate or technology events. Experience in managing stakeholder relationships and client engagement within a corporate event setting. Experience working in an event or marketing agency environment Skills: Exceptional project management skills, with the ability to plan, prioritize, and execute large-scale technical productions. Strong understanding of technical production tools, platforms, and systems (e.g., video streaming, audio systems, lighting, staging). Excellent communication and leadership skills, with the ability to manage cross-functional teams, vendors, and stakeholders. Detail-oriented with strong problem-solving skills, able to troubleshoot and resolve technical issues in high-pressure environments. Ability to build and maintain strong relationships with stakeholders, ensuring their requirements are understood and met. Additional Requirements: Availability to work long hours, including weekends, during event periods. Proven ability to work in high-pressure environments and adapt to last-minute changes. Familiarity with local technical production teams and networks in the UK/EU is a plus. This job description serves as a general overview of the role and its responsibilities and expectations my vary from time to time. About MOI MOI is the world's leading global multi-specialist B2B agency, with offices in London, New York, Seattle, Dubai, Singapore, Munich, and Sydney. As Best Agency of the Year (B2B Marketing Awards 2022) and Best Company to Work For (Best Companies), we're committed to redefining the business of creativity as the catalyst for B2B growth. Why? Because we believe B2B experiences can be so much better. We embrace different and deliver on our vision through our proprietary approach to strategy-informed creative thinking. Our Turning Heads methodology combines the best of strategic consulting, creative thinking, media, technology, and sales expertise. This enables us to develop intelligent, head-turning solutions which creates change and empowers our clients to differentiate, transform, and grow. Some of the world's largest tech organisations trust us to turn the heads that count, including Adobe, Ciena, Dropbox, Facebook, AWS, Google Cloud, Oracle, ServiceNow and Proofpoint. Equal Opportunities We are committed to creating a workplace that values equality, diversity, and inclusion. We believe that a diverse and inclusive workforce not only fosters innovation but also ensures that every individual's unique perspective is celebrated and respected. We are an equal opportunities employer and are dedicated to providing a work environment that embraces all backgrounds, experiences, and perspectives. At MOI, all qualified applicants will be considered for employment without regard to age, disability, ethnicity, sexual orientation or any other protected basis under appropriate law. we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please let us know in your application if you require an accommodation during the interview process.
Are you a C# Web Developer with .Net experience? If so read on! We are seeking a web developer to assist with the day to day maintenance and updating of existing applications as well as assisting in the development of new applications through Project activity hosted on OnPrem, .Net or on ServiceNow. You will be working on one ore more projects relating to core technology platform, working alongside click apply for full job details
Feb 01, 2024
Full time
Are you a C# Web Developer with .Net experience? If so read on! We are seeking a web developer to assist with the day to day maintenance and updating of existing applications as well as assisting in the development of new applications through Project activity hosted on OnPrem, .Net or on ServiceNow. You will be working on one ore more projects relating to core technology platform, working alongside click apply for full job details
Senior Java engineer Up to £99,000 per annum 2-3 days a week on site in Central London Role Overview: We are looking for a candidate to join a developing digital team to take on the re-write of a Legacy Dealer to Client (D2C) fat client applications in readiness for platform agnostic Cloud delivery. The team will be supporting and providing fixes to the Legacy applications whilst developing the new solution. The Legacy software is based on WPF .NET re-architecting to Java core with React Front End. Essential Skills & Experience (MUST HAVE) * Back End engineering in a complex Front Office environment with focus on low latency trades * JVM optimisation and Java networking (TCP/IP) experience for low latency programming * Knowledge of securities messaging standards such as FIX is highly desirable * Experience of developing messaging frameworks for integration backbone is mandatory * Financial background (products and flows - instruments - Bonds, swaps others) * Understanding of the trade life cycle Domain Experience * Front Office Fixed Income experience in rates and credit. Specific experience in bonds trading is desirable * Pre and post trade life cycle experience and knowledge, preferably dealer to client/dealer to dealer * Knowledge of front to Back Office workflows, specifically for Interest rates (Bonds and Swaps) Familiarity with the following technologies: (NICE TO HAVE) * Knowledge on Microservices * Production support * JIRA or Azure boards * ServiceNow * Restful API Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Feb 01, 2024
Full time
Senior Java engineer Up to £99,000 per annum 2-3 days a week on site in Central London Role Overview: We are looking for a candidate to join a developing digital team to take on the re-write of a Legacy Dealer to Client (D2C) fat client applications in readiness for platform agnostic Cloud delivery. The team will be supporting and providing fixes to the Legacy applications whilst developing the new solution. The Legacy software is based on WPF .NET re-architecting to Java core with React Front End. Essential Skills & Experience (MUST HAVE) * Back End engineering in a complex Front Office environment with focus on low latency trades * JVM optimisation and Java networking (TCP/IP) experience for low latency programming * Knowledge of securities messaging standards such as FIX is highly desirable * Experience of developing messaging frameworks for integration backbone is mandatory * Financial background (products and flows - instruments - Bonds, swaps others) * Understanding of the trade life cycle Domain Experience * Front Office Fixed Income experience in rates and credit. Specific experience in bonds trading is desirable * Pre and post trade life cycle experience and knowledge, preferably dealer to client/dealer to dealer * Knowledge of front to Back Office workflows, specifically for Interest rates (Bonds and Swaps) Familiarity with the following technologies: (NICE TO HAVE) * Knowledge on Microservices * Production support * JIRA or Azure boards * ServiceNow * Restful API Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Job Overview: Are you looking for an exciting new chance to build on your experience working on business-led change initiatives? Arm is changing the future of computing across multiple sectors from mobile clients and automotive through to Hyperscalers and embedded devices. And we're doing this together with our broad ecosystem of partners and for the benefit of everyone. You will be part of Arm's Enterprise IT Architecture practice and work across the portfolio of projects to provide architectural guidance and solutions to business challenges that are aligned to strategy and EIT roadmaps. You will also be responsible for technical leadership and direction to development and delivery teams, ensuring delivery of your designs is adequately stewarded and also collaborating across teams to find opportunities for new technologies. Responsibilities: - Interpret Business Needs - Collaborate with senior leaders to identify future technology innovations and evolutions that have potential to address business ambitions - Develop solutions designs (HLD) and roadmaps aligned to the Domain target - Maintain mapping between Capabilities, Applications and Data - Assess and Apply Technology - Be creative in the use of existing technologies - Work with members of the technical communities to develop and establish reference patterns for Platforms and Solutions - Look ahead for opportunities with new technologies and applications - Technical leadership - Ownership of solution pattern and approach, responsible for sign-off on designs and ensuring alignment to target and roadmaps - Ensure all architecture views are covered adequately by designs - Present Designs at necessary Governance forums - Supports change initiatives and technical communities, guiding and helping teams and partners to align with the overall enterprise architecture Required Skills and Experience: - Strong experience of the Salesforce and SAP applications landscapes. - Strong experience in Integration platforms such as Mulesoft and enterprise integration patterns - Good knowledge and experience of other LoB software applications and platforms in Commercial and Operational areas of the business, i.e. ServiceNow, HCM, CMS, CLM etc. platforms. - Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation - Excellent planning, facilitation and organisational skills - Strong written and verbal communication skills - Ability to understand the long-term ('big picture') and short-term perspectives and contexts - Proven project governance and leadership experiences - Ability to define multiple solution options to business problems - Working knowledge of Business Analysis, Programme Management and Cybersecurity practices - Understanding of application development methodologies - Excellent knowledge of cloud based services and platforms across multiple providers - Ability to quickly comprehend the functions and capabilities of new technologies - Practical knowledge of TOGAF and Archimate "Nice To Have" Skills and Experience: - TOGAF and Archimate certifications! - Experience of the semi-conductor industry or other Engineering based organisations! In Return: We can offer exciting, interesting work within a diverse Team. Arm's growth trajectory will ensure career progression and the opportunity to have a significant impact on our success.
Jan 25, 2024
Full time
Job Overview: Are you looking for an exciting new chance to build on your experience working on business-led change initiatives? Arm is changing the future of computing across multiple sectors from mobile clients and automotive through to Hyperscalers and embedded devices. And we're doing this together with our broad ecosystem of partners and for the benefit of everyone. You will be part of Arm's Enterprise IT Architecture practice and work across the portfolio of projects to provide architectural guidance and solutions to business challenges that are aligned to strategy and EIT roadmaps. You will also be responsible for technical leadership and direction to development and delivery teams, ensuring delivery of your designs is adequately stewarded and also collaborating across teams to find opportunities for new technologies. Responsibilities: - Interpret Business Needs - Collaborate with senior leaders to identify future technology innovations and evolutions that have potential to address business ambitions - Develop solutions designs (HLD) and roadmaps aligned to the Domain target - Maintain mapping between Capabilities, Applications and Data - Assess and Apply Technology - Be creative in the use of existing technologies - Work with members of the technical communities to develop and establish reference patterns for Platforms and Solutions - Look ahead for opportunities with new technologies and applications - Technical leadership - Ownership of solution pattern and approach, responsible for sign-off on designs and ensuring alignment to target and roadmaps - Ensure all architecture views are covered adequately by designs - Present Designs at necessary Governance forums - Supports change initiatives and technical communities, guiding and helping teams and partners to align with the overall enterprise architecture Required Skills and Experience: - Strong experience of the Salesforce and SAP applications landscapes. - Strong experience in Integration platforms such as Mulesoft and enterprise integration patterns - Good knowledge and experience of other LoB software applications and platforms in Commercial and Operational areas of the business, i.e. ServiceNow, HCM, CMS, CLM etc. platforms. - Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation - Excellent planning, facilitation and organisational skills - Strong written and verbal communication skills - Ability to understand the long-term ('big picture') and short-term perspectives and contexts - Proven project governance and leadership experiences - Ability to define multiple solution options to business problems - Working knowledge of Business Analysis, Programme Management and Cybersecurity practices - Understanding of application development methodologies - Excellent knowledge of cloud based services and platforms across multiple providers - Ability to quickly comprehend the functions and capabilities of new technologies - Practical knowledge of TOGAF and Archimate "Nice To Have" Skills and Experience: - TOGAF and Archimate certifications! - Experience of the semi-conductor industry or other Engineering based organisations! In Return: We can offer exciting, interesting work within a diverse Team. Arm's growth trajectory will ensure career progression and the opportunity to have a significant impact on our success.
We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home basedThe primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: ITSM, ITIL, ITAM, CMDB/uCMDB ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.)As a Senior Technical Consultant you will be responsible for the following deliverables: Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to "needs" versus "wants". Working with the Client this requires thought leadership in transforming "solutionised" requirements to true business outcomes Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people) Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)To be successful in the Senior Technical Consultant role you must have: Hands-on design, development and deployment experience with the Service-now platform for 12 - 18+ months (and/or similar ITSM toolsets for 3+ years) Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators Must have solid understanding and experience in using a number of web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins Knowledge of technical components such as LDAP, VPN, SSL and other such technologies ITIL V2 or V3 Foundations Certification Has proven leadership experience in managing small teams and projects Ability to produce documentation on various levels including technical and customer facing Proven team player and team builder Educated to Degree Level Be prepared to travelThis role covers the UK and Europe and therefore you must be prepare to travel for work and be flexible around short notice. Due to the wide area coverage, most UK locations are acceptable as a base.If you have the outlined skill and experience and you are looking for you next exciting challenge, please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Dec 18, 2022
Full time
We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home basedThe primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: ITSM, ITIL, ITAM, CMDB/uCMDB ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.)As a Senior Technical Consultant you will be responsible for the following deliverables: Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to "needs" versus "wants". Working with the Client this requires thought leadership in transforming "solutionised" requirements to true business outcomes Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people) Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)To be successful in the Senior Technical Consultant role you must have: Hands-on design, development and deployment experience with the Service-now platform for 12 - 18+ months (and/or similar ITSM toolsets for 3+ years) Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators Must have solid understanding and experience in using a number of web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins Knowledge of technical components such as LDAP, VPN, SSL and other such technologies ITIL V2 or V3 Foundations Certification Has proven leadership experience in managing small teams and projects Ability to produce documentation on various levels including technical and customer facing Proven team player and team builder Educated to Degree Level Be prepared to travelThis role covers the UK and Europe and therefore you must be prepare to travel for work and be flexible around short notice. Due to the wide area coverage, most UK locations are acceptable as a base.If you have the outlined skill and experience and you are looking for you next exciting challenge, please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
About us Dyson is a global technology enterprise. At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. In the same way that Dyson engineers' better technology to solve problems others ignore, Global IT transforms the way Dyson does business through pioneering IT services and systems. Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world class team. A team who is strategic, enabling business acceleration, growth and success. The IT team is arranged into investment areas including Commercial & Connectivity, Retail, Supply Chain & Manufacturing, Product Development, Corporate and many others. The role At Dyson we have created a new Service Management team. Reporting to the Head of Service Management and leading a team of four, you'll be responsible for Service Design and Transition activities including the following: Establishing and embedding Service Design & Transition capabilities, providing overall management, governance and reporting of key processes such as IT Change Management, Asset & Configuration Management and Standards & Tooling. Continuous improvement of these capabilities through the measurement of performance. Working with the Service Management team and Supplier Management function to aid effective management of reviews of SLAs, KPI's etc. Participating in service reviews and identifying and highlighting potential service risks. Setting up governance to ensure process and operations performance is reviewed. Ensuring process compliance, adherence and maintenance of Service Design & Transition processes and tools. Providing in-depth subject matter expertise and leadership in service management. About you You'll have extensive experience in IT service management and delivery within an Enterprise IT Environment and be highly influential with strong stakeholder and team management skills. You'll also demonstrate in-depth knowledge of IT service principles and frameworks including ITIL, capabilities tools (ideally ServiceNow or similar) and best practice methods. Other key requirements include: Exceptional communication skills and commercial acumen Strong leadership skills and a team player Quality focused, flexible and able to work in very fast-paced, ever-changing environment Excellent attention to detail i.e. identifying gaps in processes ITIL trained This exciting role can be based either at our state-of-the-art technology campus in Malmesbury, Wiltshire or our office in Bristol City Centre. Benefits Financial Performance-related bonus scheme Competitive pension scheme Life assurance and income protection Discounts on Dyson machines Lifestyle Free bus travel to and from Malmesbury campus from Bristol, Bath, Chippenham and Swindon 27 days' holiday (plus public holidays) Ability to purchase additional holidays Free parking on-site (excluding Bristol) On-site hair salon, sports centre and gym - all free Free lunch and free, (unlimited) hot drinks and fruit Free on-site Lifestyle Assist service (concierge) Electric vehicle salary sacrifice scheme Health & Wellbeing Private medical insurance Dental insurance Health Assessments Employee Assistance Programme Free GP service (both on-site and digital) Free gym, fitness classes and wellbeing centre on-site Fertility treatment and menopause support
Dec 17, 2022
Full time
About us Dyson is a global technology enterprise. At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. In the same way that Dyson engineers' better technology to solve problems others ignore, Global IT transforms the way Dyson does business through pioneering IT services and systems. Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world class team. A team who is strategic, enabling business acceleration, growth and success. The IT team is arranged into investment areas including Commercial & Connectivity, Retail, Supply Chain & Manufacturing, Product Development, Corporate and many others. The role At Dyson we have created a new Service Management team. Reporting to the Head of Service Management and leading a team of four, you'll be responsible for Service Design and Transition activities including the following: Establishing and embedding Service Design & Transition capabilities, providing overall management, governance and reporting of key processes such as IT Change Management, Asset & Configuration Management and Standards & Tooling. Continuous improvement of these capabilities through the measurement of performance. Working with the Service Management team and Supplier Management function to aid effective management of reviews of SLAs, KPI's etc. Participating in service reviews and identifying and highlighting potential service risks. Setting up governance to ensure process and operations performance is reviewed. Ensuring process compliance, adherence and maintenance of Service Design & Transition processes and tools. Providing in-depth subject matter expertise and leadership in service management. About you You'll have extensive experience in IT service management and delivery within an Enterprise IT Environment and be highly influential with strong stakeholder and team management skills. You'll also demonstrate in-depth knowledge of IT service principles and frameworks including ITIL, capabilities tools (ideally ServiceNow or similar) and best practice methods. Other key requirements include: Exceptional communication skills and commercial acumen Strong leadership skills and a team player Quality focused, flexible and able to work in very fast-paced, ever-changing environment Excellent attention to detail i.e. identifying gaps in processes ITIL trained This exciting role can be based either at our state-of-the-art technology campus in Malmesbury, Wiltshire or our office in Bristol City Centre. Benefits Financial Performance-related bonus scheme Competitive pension scheme Life assurance and income protection Discounts on Dyson machines Lifestyle Free bus travel to and from Malmesbury campus from Bristol, Bath, Chippenham and Swindon 27 days' holiday (plus public holidays) Ability to purchase additional holidays Free parking on-site (excluding Bristol) On-site hair salon, sports centre and gym - all free Free lunch and free, (unlimited) hot drinks and fruit Free on-site Lifestyle Assist service (concierge) Electric vehicle salary sacrifice scheme Health & Wellbeing Private medical insurance Dental insurance Health Assessments Employee Assistance Programme Free GP service (both on-site and digital) Free gym, fitness classes and wellbeing centre on-site Fertility treatment and menopause support
About us Dyson is a global technology enterprise. At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. In the same way that Dyson engineers' better technology to solve problems others ignore, Global IT transforms the way Dyson does business through pioneering IT services and systems. Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world class team. A team who is strategic, enabling business acceleration, growth and success. The IT team is arranged into investment areas including Commercial & Connectivity, Retail, Supply Chain & Manufacturing, Product Development, Corporate and many others. The role At Dyson we 've created a new Service Management team. Joining this team and reporting to the Service Transition Lead, this is a new and unique role where you'll be responsible for taking ownership of, and ensuring that all ITSM systems and related tools/solutions are fit for purpose, aligned, effective and meet Dyson IT's objectives. Key responsibilities will include: Reviewing current toolsets as well as business, technical and financial factors to build your ITSM tooling strategy. Leading on and supporting ITSM systems, tools and solution development initiatives. Identifying continual service improvement initiatives related to ITSM systems and tools. Leading the strategy, management and alignment to ITSM tooling concepts and behaviours collaborating on global standards that include service specific requirements. Identifying opportunities that enable increased tooling maturity and compliance efforts. Working closely with peers across Dyson IT to drive alignment and integration with complimentary products and processes. Working in conjunction with all ITSM process owners to ensure their processes are supported by tooling platforms and can continuously improve. Engaging with the Tooling industry to gain competitive and regulatory intelligence to help build excellence and best practice in our tooling governance and process initiatives. About you This is a unique, standalone role where you'll need in-depth tooling expertise and ideally, you'll have managed an application as a Product Owner. You'll also have a deep understanding of how IT operates, what kind of processes are needed to support its functioning and how this is to be translated into our portfolio of ITSM tools. Other key requirements include: Experience in ITSM tooling such as ServiceNow or similar. Ability to work independently and a high level of initiative Exceptional communication skills and commercial acumen Strong leadership skills and a team player Excellent attention to detail i.e., identifying gaps in processes Quality focused, flexible and able to work in very fast-paced, ever-changing environment ITIL trained This exciting new role would suit an array of previous or current job titles, such as: Application Support Analyst, Software Support Engineer, Business Analyst, Operation Tooling Engineer or Application Support Engineer. In this role you can be based either at our state-of-the-art technology campus in Malmesbury, Wiltshire or our office in Bristol City Centre. Benefits Financial Performance-related bonus scheme Competitive pension scheme Life assurance and income protection Discounts on Dyson machines Lifestyle Free bus travel to and from Malmesbury campus from Bristol, Bath, Chippenham and Swindon 27 days' holiday (plus public holidays) Ability to purchase additional holidays Free parking on-site (excluding Bristol) On-site hair salon, sports centre and gym - all free Free lunch and free, (unlimited) hot drinks and fruit Free on-site Lifestyle Assist service (concierge) Electric vehicle salary sacrifice scheme Health & Wellbeing Private medical insurance Dental insurance Health Assessments Employee Assistance Programme Free GP service (both on-site and digital) Free gym, fitness classes and wellbeing centre on-site Fertility treatment and menopause support
Dec 16, 2022
Full time
About us Dyson is a global technology enterprise. At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. In the same way that Dyson engineers' better technology to solve problems others ignore, Global IT transforms the way Dyson does business through pioneering IT services and systems. Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world class team. A team who is strategic, enabling business acceleration, growth and success. The IT team is arranged into investment areas including Commercial & Connectivity, Retail, Supply Chain & Manufacturing, Product Development, Corporate and many others. The role At Dyson we 've created a new Service Management team. Joining this team and reporting to the Service Transition Lead, this is a new and unique role where you'll be responsible for taking ownership of, and ensuring that all ITSM systems and related tools/solutions are fit for purpose, aligned, effective and meet Dyson IT's objectives. Key responsibilities will include: Reviewing current toolsets as well as business, technical and financial factors to build your ITSM tooling strategy. Leading on and supporting ITSM systems, tools and solution development initiatives. Identifying continual service improvement initiatives related to ITSM systems and tools. Leading the strategy, management and alignment to ITSM tooling concepts and behaviours collaborating on global standards that include service specific requirements. Identifying opportunities that enable increased tooling maturity and compliance efforts. Working closely with peers across Dyson IT to drive alignment and integration with complimentary products and processes. Working in conjunction with all ITSM process owners to ensure their processes are supported by tooling platforms and can continuously improve. Engaging with the Tooling industry to gain competitive and regulatory intelligence to help build excellence and best practice in our tooling governance and process initiatives. About you This is a unique, standalone role where you'll need in-depth tooling expertise and ideally, you'll have managed an application as a Product Owner. You'll also have a deep understanding of how IT operates, what kind of processes are needed to support its functioning and how this is to be translated into our portfolio of ITSM tools. Other key requirements include: Experience in ITSM tooling such as ServiceNow or similar. Ability to work independently and a high level of initiative Exceptional communication skills and commercial acumen Strong leadership skills and a team player Excellent attention to detail i.e., identifying gaps in processes Quality focused, flexible and able to work in very fast-paced, ever-changing environment ITIL trained This exciting new role would suit an array of previous or current job titles, such as: Application Support Analyst, Software Support Engineer, Business Analyst, Operation Tooling Engineer or Application Support Engineer. In this role you can be based either at our state-of-the-art technology campus in Malmesbury, Wiltshire or our office in Bristol City Centre. Benefits Financial Performance-related bonus scheme Competitive pension scheme Life assurance and income protection Discounts on Dyson machines Lifestyle Free bus travel to and from Malmesbury campus from Bristol, Bath, Chippenham and Swindon 27 days' holiday (plus public holidays) Ability to purchase additional holidays Free parking on-site (excluding Bristol) On-site hair salon, sports centre and gym - all free Free lunch and free, (unlimited) hot drinks and fruit Free on-site Lifestyle Assist service (concierge) Electric vehicle salary sacrifice scheme Health & Wellbeing Private medical insurance Dental insurance Health Assessments Employee Assistance Programme Free GP service (both on-site and digital) Free gym, fitness classes and wellbeing centre on-site Fertility treatment and menopause support
Application Support Developer is required by this specialist Reinsurance business, to sit within an existing team providing BAU support for a range of in-house applications and environments. You'll be responsible for undertaking application analysis, fixes and enhancements and working on ad-hoc development projects. Work will include - Working closely with stakeholders to provide fixes and enhancements to applications Create technical specification documents from business requirements Report defects Implement test plans, system documentation where required Create and maintain deployment packages Ideally you can demonstrate experience of - Data migration SSIS/SSRS TFS continuous integration Access/VBA ServiceNow Reinsurance experience would be a huge plus, as would any experience working on Verisk/Sequel Eclipse, or Xuber OpenBox products. Please contact me for a full job spec and detailed discussion about the business and team. Please note, there is a hybrid working pattern in the business, please don't apply if you're not willing to do this as all the Technology department are currently working to these guidelines.
Dec 15, 2022
Contractor
Application Support Developer is required by this specialist Reinsurance business, to sit within an existing team providing BAU support for a range of in-house applications and environments. You'll be responsible for undertaking application analysis, fixes and enhancements and working on ad-hoc development projects. Work will include - Working closely with stakeholders to provide fixes and enhancements to applications Create technical specification documents from business requirements Report defects Implement test plans, system documentation where required Create and maintain deployment packages Ideally you can demonstrate experience of - Data migration SSIS/SSRS TFS continuous integration Access/VBA ServiceNow Reinsurance experience would be a huge plus, as would any experience working on Verisk/Sequel Eclipse, or Xuber OpenBox products. Please contact me for a full job spec and detailed discussion about the business and team. Please note, there is a hybrid working pattern in the business, please don't apply if you're not willing to do this as all the Technology department are currently working to these guidelines.
Global Technology Solutions Ltd
Reading, Berkshire
We have an exciting opportunity for a French Speaking Service Desk Analyst to join a blue-chip organisation in Reading on a permanent basis. Role Hours are 4 on 4 off 7am to 7pm or 7pm to 7amRole is site basedTo log all customer incidents and requests accurately. Proactively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual service levels. key Responsibilities: Receive scope and accurately log, then process each customer ticket and, following known and agreed processes, carry out basic fault diagnosis. For each customer ticket, identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue. Undertake documented first-line fixes for basic technical issues for defined contracts. Identify the correct resolution group for each customer ticket and ensure that clear and concise information is recorded to enable efficient call management and resolution within the SLA. Own tickets and ensure the customer or user is kept fully updated throughout its lifecycle. Obtain confirmation from engineers and partners that tickets have been accepted and are being progressed, and obtain updates as needed to ensure SLAs are achieved. Utilise available Knowledge Bases to maximise the speed of resolution and improve customer satisfaction. Ensure that all activities, including any chases or follow ups, are added to call management toolsets or, where applicable, the customers' databases to enable continuous support from Service Desks. Proactively monitor, identify and follow up on any tickets that are in jeopardy of breaching contractual obligations and, where necessary, escalate in line with operating procedures. Maintain high standards of customer service at all times to encourage an excellent customer experience. Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket Ensure that all defined telephony and email service levels are metKey Experience: At least 1 years' experience in a customer facing / customer service role, with an IT background for role holder to perform fully and effectively in the job Fluent in English & French Good knowledge of MS Office products. Knowledge of call management systems, preferably ServiceNow Self-motivated with a willingness to learn and adapt to any new change or situation. Very good verbal and written communication skills. Process driven with the ability to be innovative Excellent inter-personal skills; ability to communicate with customers at all levelsSo if you are looking for a new position as a French Speaking Service Desk Analyst please apply today!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Dec 15, 2022
Full time
We have an exciting opportunity for a French Speaking Service Desk Analyst to join a blue-chip organisation in Reading on a permanent basis. Role Hours are 4 on 4 off 7am to 7pm or 7pm to 7amRole is site basedTo log all customer incidents and requests accurately. Proactively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual service levels. key Responsibilities: Receive scope and accurately log, then process each customer ticket and, following known and agreed processes, carry out basic fault diagnosis. For each customer ticket, identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue. Undertake documented first-line fixes for basic technical issues for defined contracts. Identify the correct resolution group for each customer ticket and ensure that clear and concise information is recorded to enable efficient call management and resolution within the SLA. Own tickets and ensure the customer or user is kept fully updated throughout its lifecycle. Obtain confirmation from engineers and partners that tickets have been accepted and are being progressed, and obtain updates as needed to ensure SLAs are achieved. Utilise available Knowledge Bases to maximise the speed of resolution and improve customer satisfaction. Ensure that all activities, including any chases or follow ups, are added to call management toolsets or, where applicable, the customers' databases to enable continuous support from Service Desks. Proactively monitor, identify and follow up on any tickets that are in jeopardy of breaching contractual obligations and, where necessary, escalate in line with operating procedures. Maintain high standards of customer service at all times to encourage an excellent customer experience. Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket Ensure that all defined telephony and email service levels are metKey Experience: At least 1 years' experience in a customer facing / customer service role, with an IT background for role holder to perform fully and effectively in the job Fluent in English & French Good knowledge of MS Office products. Knowledge of call management systems, preferably ServiceNow Self-motivated with a willingness to learn and adapt to any new change or situation. Very good verbal and written communication skills. Process driven with the ability to be innovative Excellent inter-personal skills; ability to communicate with customers at all levelsSo if you are looking for a new position as a French Speaking Service Desk Analyst please apply today!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Salary : £52,912.00 - £85,982 plus 4% annual cash allowance; 15% pension contribution (when you contribute 6%), discretionary performance based bonus. Location : Leeds, Bristol, Halifax, Edinburgh, Manchester or London Who? Our Cloud Services Security Team is looking for an enthusiastic engineer to work within our Privileged Access Management squad (part of the Cloud Identity Services team) to deliver the transformation of our Privileged Access tooling and controls across the bank's Public Cloud Platforms. You'll work as part of a high performing team who are designing and implementing tooling which meets the bank's Cloud Control Framework, while also providing a best in class experience for our internal consumers within LBG. You will be working with our Cloud Security teams and our Value Streams to implement our Saviynt Cloud Privileged Access tooling, onboard users and integrate with our enterprise tooling for identity, security and service management. What you'd get involved with: Design and implementation of our Cloud Privileged Access Management toolset, Saviynt. Meeting our control and regulatory obligations regarding: Provisioning of privileged access Session management Reporting Privileged access recertification and toxic combinations Integrating our Saviynt tooling, controls and processes with LBG's incumbent enterprise tooling for identity (Oracle Identity Manager), as well as migration to new tooling when available (Sailpoint, PING Identity), achieving integration with enterprise Identity & Access Management controls: Joiners, Movers, Leavers Recertification Identity Federation and Identity Provider design Integration of tooling with our enterprise tools for Security (e.g. Splunk for monitoring) and Service Management (e.g. ServiceNow for workflows) Supporting the onboarding of our end user customers, automating process steps and delivering improvements to the end user experience through changes to the tool. Support the definition of the Cloud Privileged Access Management roadmap, and prioritisation of key initiatives. Engaging with end users within LBG and the vendor to determine where best value can be achieved. What's needed to be considered for this job? Understanding of Public Cloud platforms, including CICD pipeline technologies Understanding of identity and access management, including identity lifecycle and controls. Ability to code and build automation, experience in a language such as Python, PowerShell, Java/ Groovy Experience with data querying and analysis using languages such as SQL or KQL Experience with Privileged Access Management methodology and technical solutions such as CyberArk, Azure PIM, Saviynt, BeyondTrust. Track record of delivering technical solutions and automation of solutions at scale Proactively seeks out opportunities and implements service improvements whilst building customer satisfaction Understanding of LBG's (or similar financial services entity) control environments and the role of compliance and security as part of technology design and implementation. An ability to work collaboratively across multiple teams / squads and teams to help contribute by experimenting with new tools, methods, and approaches. Desirable: Experience working in an Identity & Access Management or IT Security function and relevant Security qualifications (CISA, CISM, CISMP, CISSP) Experiencing and understanding of Microsoft Azure, Google Cloud (GCP) or AWS including security and identity capabilities and tools. Experience working in agile sprints, understanding of Atlassian product suite (Jira and Confluence) for collaboration Capability to identify technical risks, articulate the associated IT costs and business impacts, and propose options for resolution Ability to operate and influence in a complex, large scale and diverse environment Highly articulate with good verbal and written communication What you'd get in return: Offering you both opportunity and profile - we'll provide you with a diverse, energising and lively environment that focuses on equal opportunity and real career progression. We'll take your personal and professional development very seriously and enable you to make a genuine difference to millions throughout your career with us. Together we make it possible! So, if you have a desire to work in a challenging role in a dynamic environment with quality at the heart of thinking, whilst gaining skills and experience within a friendly and motivated team then get in touch, we'd love to hear from you! We're flexible on location across any LBG hub locations. As a team we have all embraced remote working but do require team members to attend local hubs once per week (subject to change as per Group policy). We fully support the new developing workstyles, taking a flexible approach to 'future of work'. We support flexible working, whilst we can't accommodate every requirement, we're happy to consider any request. We're committed to building a team which re?ects the diversity of the customers and communities we serve. Join us and be part of an inclusive, values-based culture focused on making a difference! We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Dec 08, 2022
Full time
Salary : £52,912.00 - £85,982 plus 4% annual cash allowance; 15% pension contribution (when you contribute 6%), discretionary performance based bonus. Location : Leeds, Bristol, Halifax, Edinburgh, Manchester or London Who? Our Cloud Services Security Team is looking for an enthusiastic engineer to work within our Privileged Access Management squad (part of the Cloud Identity Services team) to deliver the transformation of our Privileged Access tooling and controls across the bank's Public Cloud Platforms. You'll work as part of a high performing team who are designing and implementing tooling which meets the bank's Cloud Control Framework, while also providing a best in class experience for our internal consumers within LBG. You will be working with our Cloud Security teams and our Value Streams to implement our Saviynt Cloud Privileged Access tooling, onboard users and integrate with our enterprise tooling for identity, security and service management. What you'd get involved with: Design and implementation of our Cloud Privileged Access Management toolset, Saviynt. Meeting our control and regulatory obligations regarding: Provisioning of privileged access Session management Reporting Privileged access recertification and toxic combinations Integrating our Saviynt tooling, controls and processes with LBG's incumbent enterprise tooling for identity (Oracle Identity Manager), as well as migration to new tooling when available (Sailpoint, PING Identity), achieving integration with enterprise Identity & Access Management controls: Joiners, Movers, Leavers Recertification Identity Federation and Identity Provider design Integration of tooling with our enterprise tools for Security (e.g. Splunk for monitoring) and Service Management (e.g. ServiceNow for workflows) Supporting the onboarding of our end user customers, automating process steps and delivering improvements to the end user experience through changes to the tool. Support the definition of the Cloud Privileged Access Management roadmap, and prioritisation of key initiatives. Engaging with end users within LBG and the vendor to determine where best value can be achieved. What's needed to be considered for this job? Understanding of Public Cloud platforms, including CICD pipeline technologies Understanding of identity and access management, including identity lifecycle and controls. Ability to code and build automation, experience in a language such as Python, PowerShell, Java/ Groovy Experience with data querying and analysis using languages such as SQL or KQL Experience with Privileged Access Management methodology and technical solutions such as CyberArk, Azure PIM, Saviynt, BeyondTrust. Track record of delivering technical solutions and automation of solutions at scale Proactively seeks out opportunities and implements service improvements whilst building customer satisfaction Understanding of LBG's (or similar financial services entity) control environments and the role of compliance and security as part of technology design and implementation. An ability to work collaboratively across multiple teams / squads and teams to help contribute by experimenting with new tools, methods, and approaches. Desirable: Experience working in an Identity & Access Management or IT Security function and relevant Security qualifications (CISA, CISM, CISMP, CISSP) Experiencing and understanding of Microsoft Azure, Google Cloud (GCP) or AWS including security and identity capabilities and tools. Experience working in agile sprints, understanding of Atlassian product suite (Jira and Confluence) for collaboration Capability to identify technical risks, articulate the associated IT costs and business impacts, and propose options for resolution Ability to operate and influence in a complex, large scale and diverse environment Highly articulate with good verbal and written communication What you'd get in return: Offering you both opportunity and profile - we'll provide you with a diverse, energising and lively environment that focuses on equal opportunity and real career progression. We'll take your personal and professional development very seriously and enable you to make a genuine difference to millions throughout your career with us. Together we make it possible! So, if you have a desire to work in a challenging role in a dynamic environment with quality at the heart of thinking, whilst gaining skills and experience within a friendly and motivated team then get in touch, we'd love to hear from you! We're flexible on location across any LBG hub locations. As a team we have all embraced remote working but do require team members to attend local hubs once per week (subject to change as per Group policy). We fully support the new developing workstyles, taking a flexible approach to 'future of work'. We support flexible working, whilst we can't accommodate every requirement, we're happy to consider any request. We're committed to building a team which re?ects the diversity of the customers and communities we serve. Join us and be part of an inclusive, values-based culture focused on making a difference! We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
AV Field Engineer London £30,000 - £40,000 On-Site Are you ready to jump-start your career as an AV Engineer? Do you want to work for a leading global provider of IT solutions? Do you enjoy working in client-facing positions where you can interact with people regularly? You will join a global technology solutions provider to offer installation, maintenance, and repair services to an extensive range of clients. You will be responsible for all IT assets, including providing diagnoses and resolutions for various hardware performance issues and make decisions in regard to this. You will be ensuring that the client has the best quality experience no matter what situation they are in and offering friendly, helpful support for any issues that may arise. You will be part of a company that truly values your expertise and will continue to invest in your development so that you are able to move up through the business. What would you be doing? Responsible for installing, maintaining, and repairing company and multi-vendor systems Contribute directly to the implementation of new company service solutions or projects Work closely with engineers across the business; Network, Systems and Desktop Support Using your skills in problem-solving to identify and resolve issues affecting computer operation systems and provide high-quality support to those affected Training client employees on the use of hardware and software systems Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas What would you get back? Paid training Paid Certifications Annual Pay Reviews Competitive Bonus Schemes You need to have 2+ years experience in a field support capacity, with specific experience in the configuration, implementation and maintenance of IT assets Strong knowledge of Microsoft Desktop OS Knowledge of Incident Management Knowledge and practical experience troubleshooting and supporting local area data networking Good understanding of Microsoft Productivity Applications such as Office and Outlook Would be a bonus if you had Working knowledge of MacOS Working knowledge of ServiceNow tool Sounds too good to miss? Please apply!
Dec 06, 2022
Full time
AV Field Engineer London £30,000 - £40,000 On-Site Are you ready to jump-start your career as an AV Engineer? Do you want to work for a leading global provider of IT solutions? Do you enjoy working in client-facing positions where you can interact with people regularly? You will join a global technology solutions provider to offer installation, maintenance, and repair services to an extensive range of clients. You will be responsible for all IT assets, including providing diagnoses and resolutions for various hardware performance issues and make decisions in regard to this. You will be ensuring that the client has the best quality experience no matter what situation they are in and offering friendly, helpful support for any issues that may arise. You will be part of a company that truly values your expertise and will continue to invest in your development so that you are able to move up through the business. What would you be doing? Responsible for installing, maintaining, and repairing company and multi-vendor systems Contribute directly to the implementation of new company service solutions or projects Work closely with engineers across the business; Network, Systems and Desktop Support Using your skills in problem-solving to identify and resolve issues affecting computer operation systems and provide high-quality support to those affected Training client employees on the use of hardware and software systems Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas What would you get back? Paid training Paid Certifications Annual Pay Reviews Competitive Bonus Schemes You need to have 2+ years experience in a field support capacity, with specific experience in the configuration, implementation and maintenance of IT assets Strong knowledge of Microsoft Desktop OS Knowledge of Incident Management Knowledge and practical experience troubleshooting and supporting local area data networking Good understanding of Microsoft Productivity Applications such as Office and Outlook Would be a bonus if you had Working knowledge of MacOS Working knowledge of ServiceNow tool Sounds too good to miss? Please apply!
About The Role Regarded as the Subject Matter Expert (SME) the Senior Infrastructure Engineer is responsible for providing strategic expertise to ensure effective management of the technical and business Services for their specialist area. Accountable for the transition and ongoing support of the relevant solutions at CBS to meet business requirements and IT architectural strategy. Responsible for the creation, quality and governance of technical and standards documentation to maintain a stable and consistent environment. Provides a high level of technical knowledge to complete the troubleshooting and resolution to production incidents or problems to meet operational IT needs and ensures business as usual service is maintained to service and operational level agreements. The role also includes the provision of assistance to the Architecture, Development and Support teams to implement and support solutions. Looks for improvement opportunities which involve coaching, mentoring, planning, supervising, supporting and training of team members. No formal staff management responsibilities, but required to co-ordinate, coach and mentor other technical team members and external resources where necessary. About You Essential Requirements: Essential experience of working in a complex, pressurised production environment. Experience working in AgileDevopsSafE models would be an advantage. Experience of using the Microsoft Office products to create and manage documentation Experience working in a network management environment. Flexible approach to working hours to meet own objectives and assist colleagues in meeting their objectives Available for out-of-hours support, on a Call-out rota basis. Thorough, with a good attention to detail. Deliver to agreed timescales Ability to work individually and within a team with good communication Willingness and aptitude for learning new systems and gaining furthering knowledge Software skills: ServiceNow JIRA Ansible Terraform Agile Cisco switching and routing protocols to CCNA/ CCNP ACI network environment knowledge Network Architecture design supporting infrastructure and software design principles Cisco wireless networking Cisco CATALYST, Nexus, and SAN switches Checkpoint / Cisco ASA firewalls F5 BigIP load balancing devices F5 WAF administration Cisco ISE, Prime, DCNM, APIC-EM toolsets Cisco ACI networking AWS/ Azure Solarwinds enterprise monitoring ITIL Desirable: Professional technical certification or similar would be desirable. Technical Leadership experience would be desirable. Financial services experience would be desirable. Hours : 35 per week - Mon to Fri 9am - 5pm or 8am - 4pm plus On call rota - 7 days - Mon to Sun (rota basis - 1 in 5) Overtime - outside hours Hybrid Contract: Hybrid working is choosing the best location for you to carry out your role - this could be in the office, or it could be at home. You can be flexible in your approach, for example coming into the office when you need to collaborate with colleagues in person or working from home if you have a lot of Zoom meetings to go to. We're taking a team-led approach, so how you manage your working week and place of work is down to your preferences and how you and your team work best. About The Company IT at the Coventry is changing: We are currently undertaking an exciting transformation project that will shape the future of the organisation. As we progress on our journey, we are seeking talented individuals who are passionate about delivering an outstanding experience for both members and colleagues in an environment where you will have the opportunity to be part of the future success of the organisation and work in an environment where personal and professional development is taken seriously. Also, as a Society we: Are committed to making the Society a greener place to work Want to be fully Carbon Neutral by 2030 Are signed up to Energy Schemes Linked to our Community - Giving our city and our communities the power to be better off through life What makes us such a rich and progressive place to work is the huge variety of people in the IT team. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you'll bring to us we see as areal source of strength. We are committed to promoting a diverse and inclusive community, where you can succeed as your whole self. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee engagement forums; it's the way work should be.
Dec 01, 2022
Full time
About The Role Regarded as the Subject Matter Expert (SME) the Senior Infrastructure Engineer is responsible for providing strategic expertise to ensure effective management of the technical and business Services for their specialist area. Accountable for the transition and ongoing support of the relevant solutions at CBS to meet business requirements and IT architectural strategy. Responsible for the creation, quality and governance of technical and standards documentation to maintain a stable and consistent environment. Provides a high level of technical knowledge to complete the troubleshooting and resolution to production incidents or problems to meet operational IT needs and ensures business as usual service is maintained to service and operational level agreements. The role also includes the provision of assistance to the Architecture, Development and Support teams to implement and support solutions. Looks for improvement opportunities which involve coaching, mentoring, planning, supervising, supporting and training of team members. No formal staff management responsibilities, but required to co-ordinate, coach and mentor other technical team members and external resources where necessary. About You Essential Requirements: Essential experience of working in a complex, pressurised production environment. Experience working in AgileDevopsSafE models would be an advantage. Experience of using the Microsoft Office products to create and manage documentation Experience working in a network management environment. Flexible approach to working hours to meet own objectives and assist colleagues in meeting their objectives Available for out-of-hours support, on a Call-out rota basis. Thorough, with a good attention to detail. Deliver to agreed timescales Ability to work individually and within a team with good communication Willingness and aptitude for learning new systems and gaining furthering knowledge Software skills: ServiceNow JIRA Ansible Terraform Agile Cisco switching and routing protocols to CCNA/ CCNP ACI network environment knowledge Network Architecture design supporting infrastructure and software design principles Cisco wireless networking Cisco CATALYST, Nexus, and SAN switches Checkpoint / Cisco ASA firewalls F5 BigIP load balancing devices F5 WAF administration Cisco ISE, Prime, DCNM, APIC-EM toolsets Cisco ACI networking AWS/ Azure Solarwinds enterprise monitoring ITIL Desirable: Professional technical certification or similar would be desirable. Technical Leadership experience would be desirable. Financial services experience would be desirable. Hours : 35 per week - Mon to Fri 9am - 5pm or 8am - 4pm plus On call rota - 7 days - Mon to Sun (rota basis - 1 in 5) Overtime - outside hours Hybrid Contract: Hybrid working is choosing the best location for you to carry out your role - this could be in the office, or it could be at home. You can be flexible in your approach, for example coming into the office when you need to collaborate with colleagues in person or working from home if you have a lot of Zoom meetings to go to. We're taking a team-led approach, so how you manage your working week and place of work is down to your preferences and how you and your team work best. About The Company IT at the Coventry is changing: We are currently undertaking an exciting transformation project that will shape the future of the organisation. As we progress on our journey, we are seeking talented individuals who are passionate about delivering an outstanding experience for both members and colleagues in an environment where you will have the opportunity to be part of the future success of the organisation and work in an environment where personal and professional development is taken seriously. Also, as a Society we: Are committed to making the Society a greener place to work Want to be fully Carbon Neutral by 2030 Are signed up to Energy Schemes Linked to our Community - Giving our city and our communities the power to be better off through life What makes us such a rich and progressive place to work is the huge variety of people in the IT team. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you'll bring to us we see as areal source of strength. We are committed to promoting a diverse and inclusive community, where you can succeed as your whole self. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee engagement forums; it's the way work should be.
Overview As Warner Bros. Discovery's portfolio continues to grow - around the world and across platforms - the Enterprise Technology & Operations (ET&O) team is building media technology and IT systems that meet the world class standard for which Warner Bros. Discovery is known. ET&O builds, implements and maintains the business systems and technology that are critical for delivering Warner Bros. Discovery s products, while articulating the long-term technology strategy that will enable Warner Bros. Discovery s growing pay-tv, digital terrestrial, free-to-air and online services to reach more audiences on more platforms. From Amsterdam to Singapore and from satellite and broadcast operations to SAP, we are driving Warner Bros. Discovery forward at the leading edge of technology. The successful candidate will work as part of a unified virtual team; the Technology Operations Centre (TOC). The TOC includes Distribution Operations, Network Operations, Infrastructure Operations, and Digital Platform Support Operations, ensuring the monitoring and maintenance of all Warner Bros. Discovery s linear and non-linear output as well as supporting IT infrastructure and leading responses to all incidents within our infrastructure. Reporting to a Duty Operations Manager, this position is critical in monitoring and supporting Warner Bros. Discovery s Global television distribution infrastructure and supporting our Live Events output. As well as undertaking the role of the Distribution Operator, the Senior Distribution Operator will have a deep, technical understanding of the distribution broadcast system and offer the experience required to support more junior team members. This critical role is a point of escalation for the Distribution Operators and will also be accountable for the training of teams, development of operational procedures and ensuring adherence to best practice. Responsibilities Monitor all of Discovery s channels within our global distribution networks Handle the necessary switching of transmission systems during normal or emergency conditions to ensure that all services remain on the air Provide input and issue written reports to various factions of the Global Technology & Operations groups about transmission system reliability. Monitor the health of every on-air and backup system confirming all Discovery Networks are operational and operating within proper performance specifications Manage and control local and national fiber connectivity between WBD facilities and remote locations throughout the world. Perform on-site quality control and proof of performance testing of ad hoc programs and full-time services. Develop corporate oversight/participation in Transmission Technologies Strengthen management of key transmission related initiatives within Discovery Create and update documentation and procedures Severity 1, 2, and 3 outage notifications/updates/resolutions Monitor Discovery s production network in real-time Implement, or assist with implementation of, changes to distribution infrastructure Work closely with other Technology Operations and Distribution staff to ensure success of daily operations Uphold professional ticket management for the benefit of the rest of the global support teams by ensuring all ticket types are logged, work logs comprehensively updated and then carefully manage routing to ensure resolution Maintain on-going communication with customers, keeping them up-to-date with the progress of their tickets Serve as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels Ability to embrace and support new technologies introduced first hand to Distribution and IT Keep Knowledge Base(s) up-to-date Experience with Domestic and International Television Satellite compression and distribution systems preferred. Working knowledge of digital baseband signals, SDI, HD-SDI and ASI for video and PCM, Dolby D and E and its variants for audio signals. Working experience with Television Distribution Systems - fibre and satellite based, as well as Satellite Monitoring and control Systems. Specific experience and expertise in troubleshooting and correcting signal quality issues, signal routing, systems integration and maintenance and use of Video, Audio, RF and Transport Stream Analysis equipment is required. Candidates should have a basic knowledge of architectural, mechanical, and electrical systems and their interaction with the distribution equipment Able to work without supervision, combining initiative with discretion Computer literacy, excellent oral and written communication abilities and close attention to details are required Able to communicate technical matters to technical and non-technical audiences Must be able to independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements Ability to provide Total Call Ownership to include handling irate customers, escalating issues as appropriate and providing the necessary follow up before incidents are closed Ability to define & document IT support procedures as required Ensure all issues are logged and tracked through to resolution leveraging the ITIL principle of Incident, Problem and Change management. Coordinate with vendors and 3rd party suppliers on relevant issue reporting/resolution, post incident reports, onboardings, service reviews and system migrations/deployments Engage in regular internal stakeholder meetings (customer services, production/content operations, QA team, product owners and engineering teams) Perform sanity checks on back-end systems and front - end platform after deployments and releases and provide feedback to engineering teams regularly Update department support documentation (Knowledge base, run book) promptly to reflect all changes Act as the initial point of escalation for the team for all technical issues/queries. Aid and occasionally, handle major incidents across all of Discovery s Digital platforms in line with the department s major incident management process. Initiate root cause analysis report after every major incident and/or recurring issues, engage relevant internal/external stakeholders for their input where applicable and identify action items i.e. drive the report from start to finish prior to submission for leadership review. Prepare and send out relevant end of day status reports. Drive the report from start to finish prior to submission for leadership review. Ensure all logged incidents and client/production team queries are dealt with accordingly and within agreed SLAs daily. Work alongside manager, business analysts and devops to drive continual team process and skills improvement from feedback and analysis. Act as a super-user for new application/process onboardings, prepare detailed and clear documentation and then offload knowledge/process to the rest of the team. Assist Duty Manager in defining, documenting and maintaining the team s daily tasks/housekeeping. Lead and represent the team on internal/external stakeholder meetings, be it regular service reviews or projects. Ensure team documentation/knowledge base and processes are up to date Maintain team skills grids, ensuring staff are current and sufficiently prepared to support stakeholder requirements Participate in post incident analysis and documentation of Correction of Error report Carry out/oversee training for new starters/hires and highlight any training needs of the existing team Qualifications Experience of leading a team in a broadcast engineering or similar environment Experience of using Dataminer for system analysis and troubleshooting Good working knowledge of ITIL and AGILE principles Proficient with incident management applications such as ServiceNow, JIRA and PagerDuty Good written and verbal communication skills. Adept at translating complex technical concepts into meaningful recommendations Strong analysis and problem-solving skills Demonstrates enthusiasm for playing a key role in ensuring departmental deliverables; being highly approachable and available to facilitate on-time delivery Ability to communicate technical information on multiple levels ITIL qualification preferable Experience in RF and transmission systems preferred Experience of Television Satellite compression, distribution and ancillary data systems preferred.
Dec 01, 2022
Full time
Overview As Warner Bros. Discovery's portfolio continues to grow - around the world and across platforms - the Enterprise Technology & Operations (ET&O) team is building media technology and IT systems that meet the world class standard for which Warner Bros. Discovery is known. ET&O builds, implements and maintains the business systems and technology that are critical for delivering Warner Bros. Discovery s products, while articulating the long-term technology strategy that will enable Warner Bros. Discovery s growing pay-tv, digital terrestrial, free-to-air and online services to reach more audiences on more platforms. From Amsterdam to Singapore and from satellite and broadcast operations to SAP, we are driving Warner Bros. Discovery forward at the leading edge of technology. The successful candidate will work as part of a unified virtual team; the Technology Operations Centre (TOC). The TOC includes Distribution Operations, Network Operations, Infrastructure Operations, and Digital Platform Support Operations, ensuring the monitoring and maintenance of all Warner Bros. Discovery s linear and non-linear output as well as supporting IT infrastructure and leading responses to all incidents within our infrastructure. Reporting to a Duty Operations Manager, this position is critical in monitoring and supporting Warner Bros. Discovery s Global television distribution infrastructure and supporting our Live Events output. As well as undertaking the role of the Distribution Operator, the Senior Distribution Operator will have a deep, technical understanding of the distribution broadcast system and offer the experience required to support more junior team members. This critical role is a point of escalation for the Distribution Operators and will also be accountable for the training of teams, development of operational procedures and ensuring adherence to best practice. Responsibilities Monitor all of Discovery s channels within our global distribution networks Handle the necessary switching of transmission systems during normal or emergency conditions to ensure that all services remain on the air Provide input and issue written reports to various factions of the Global Technology & Operations groups about transmission system reliability. Monitor the health of every on-air and backup system confirming all Discovery Networks are operational and operating within proper performance specifications Manage and control local and national fiber connectivity between WBD facilities and remote locations throughout the world. Perform on-site quality control and proof of performance testing of ad hoc programs and full-time services. Develop corporate oversight/participation in Transmission Technologies Strengthen management of key transmission related initiatives within Discovery Create and update documentation and procedures Severity 1, 2, and 3 outage notifications/updates/resolutions Monitor Discovery s production network in real-time Implement, or assist with implementation of, changes to distribution infrastructure Work closely with other Technology Operations and Distribution staff to ensure success of daily operations Uphold professional ticket management for the benefit of the rest of the global support teams by ensuring all ticket types are logged, work logs comprehensively updated and then carefully manage routing to ensure resolution Maintain on-going communication with customers, keeping them up-to-date with the progress of their tickets Serve as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels Ability to embrace and support new technologies introduced first hand to Distribution and IT Keep Knowledge Base(s) up-to-date Experience with Domestic and International Television Satellite compression and distribution systems preferred. Working knowledge of digital baseband signals, SDI, HD-SDI and ASI for video and PCM, Dolby D and E and its variants for audio signals. Working experience with Television Distribution Systems - fibre and satellite based, as well as Satellite Monitoring and control Systems. Specific experience and expertise in troubleshooting and correcting signal quality issues, signal routing, systems integration and maintenance and use of Video, Audio, RF and Transport Stream Analysis equipment is required. Candidates should have a basic knowledge of architectural, mechanical, and electrical systems and their interaction with the distribution equipment Able to work without supervision, combining initiative with discretion Computer literacy, excellent oral and written communication abilities and close attention to details are required Able to communicate technical matters to technical and non-technical audiences Must be able to independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements Ability to provide Total Call Ownership to include handling irate customers, escalating issues as appropriate and providing the necessary follow up before incidents are closed Ability to define & document IT support procedures as required Ensure all issues are logged and tracked through to resolution leveraging the ITIL principle of Incident, Problem and Change management. Coordinate with vendors and 3rd party suppliers on relevant issue reporting/resolution, post incident reports, onboardings, service reviews and system migrations/deployments Engage in regular internal stakeholder meetings (customer services, production/content operations, QA team, product owners and engineering teams) Perform sanity checks on back-end systems and front - end platform after deployments and releases and provide feedback to engineering teams regularly Update department support documentation (Knowledge base, run book) promptly to reflect all changes Act as the initial point of escalation for the team for all technical issues/queries. Aid and occasionally, handle major incidents across all of Discovery s Digital platforms in line with the department s major incident management process. Initiate root cause analysis report after every major incident and/or recurring issues, engage relevant internal/external stakeholders for their input where applicable and identify action items i.e. drive the report from start to finish prior to submission for leadership review. Prepare and send out relevant end of day status reports. Drive the report from start to finish prior to submission for leadership review. Ensure all logged incidents and client/production team queries are dealt with accordingly and within agreed SLAs daily. Work alongside manager, business analysts and devops to drive continual team process and skills improvement from feedback and analysis. Act as a super-user for new application/process onboardings, prepare detailed and clear documentation and then offload knowledge/process to the rest of the team. Assist Duty Manager in defining, documenting and maintaining the team s daily tasks/housekeeping. Lead and represent the team on internal/external stakeholder meetings, be it regular service reviews or projects. Ensure team documentation/knowledge base and processes are up to date Maintain team skills grids, ensuring staff are current and sufficiently prepared to support stakeholder requirements Participate in post incident analysis and documentation of Correction of Error report Carry out/oversee training for new starters/hires and highlight any training needs of the existing team Qualifications Experience of leading a team in a broadcast engineering or similar environment Experience of using Dataminer for system analysis and troubleshooting Good working knowledge of ITIL and AGILE principles Proficient with incident management applications such as ServiceNow, JIRA and PagerDuty Good written and verbal communication skills. Adept at translating complex technical concepts into meaningful recommendations Strong analysis and problem-solving skills Demonstrates enthusiasm for playing a key role in ensuring departmental deliverables; being highly approachable and available to facilitate on-time delivery Ability to communicate technical information on multiple levels ITIL qualification preferable Experience in RF and transmission systems preferred Experience of Television Satellite compression, distribution and ancillary data systems preferred.
About Capgemini Invent: At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. About Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability. An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client. Get The Future You Want An overview of the role: In a world of digital transformation, new operating models, and the new normal post the pandemic, organisations are facing major disruptions that require HR to help transform the way they think and act. Our Employee Experience & HR team's purpose is to help our clients rethink employee experience and establish the digital HR function powered by data whilst leveraging emerging technologies to deliver our client's shared vision. In your role you will engage with a range of clients to shape and deliver sustainable business outcomes through a variety of programmes which are designed to help clients rapidly adapt to, and navigate through, complex HR Transformations. You will be generating new ideas and conceptual frameworks to help solve problems, provide hands-on delivery, and create insightful fact-based findings and recommendations, identifying and delivering on-sell or new sales opportunities. Through enabling clients to succeed, you will help Capgemini Invent to maintain its position as the market leader in Digital Transformation consulting. It's an exciting time to join us as we build our Employee Experience & HR team. You will take an active role within our practice, contributing to our vision to become the UK's leading Employee Experience & HR Advisory practice through co-creating a culture in which every team-member feels comfortable bringing their whole self to work and is empowered to deliver great work, grow and be free to innovate and have fun along the way. The work: No matter the project or customer, your work will have a meaningful impact on society, businesses, and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time Collaboration and Innovation: We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems. It'll help you discover unexpected answers together. Why this role? In a world of digital transformation, new operating models, and the new normal post the pandemic, organisations are facing major disruptions that require HR to help transform the way they think and act. Our Employee Experience & HR teams' purpose is to help our clients rethink employee experience and establish the digital HR function powered by data whilst leveraging emerging technologies to deliver our client's shared vision. It's an exciting time to join us as we build our Employee Experience & HR capability - we are looking for Management Consultants who can take the lead in shaping and delivering some of the most exciting HR Transformations in the market and co-creating a market-leading HR practice - evolving our offerings, grow our internal capability and network across our business to generate demand. In your role you will engage with a range of clients to shape and deliver sustainable business outcomes through a variety of programmes which are designed to help clients rapidly adapt to, and navigate through, complex HR Transformations. Through enabling clients to succeed, you will help Capgemini Invent to maintain its position as the market leader in Digital Transformation consulting. Why you? As an Employee Experience & HR Transformation Consultant / Senior Consultant, you will have a minimum of 3 or 6 years (depending on role seniority) of HR consulting experience or relatable experience and will help lead the delivery of HR Transformation engagements for complex organisations as well as actively participate in business development activities. You'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their challenging business issues from strategy to execution. You will have proven experience in one - or more - of the following activities: Design of an HR strategy and holistic health check of the HR function Delivery of HR Transformation building next gen target operating models for complex organisations Leverage of HR technology and AI ensuring HR departments have innovative and robust solutions Design of new people experience across anend-to-end employee journey Design and delivery of upskilling for the HR workforce Or /And, you will have proven experience in one or more of the followingkey areas of expertise: Employee experience strategy, research and delivery (Including: Moments that Matter, Personas, Employee Journeys) HR technology in cloud technologies (Workday, SuccessFactors, Oracle, ServiceNow) and tools enabled by AI/RPA and Machine Learning HR Target Operating Models, service delivery models, shared services HR strategy Responsibilities Your specific responsibilities will include - though will not be limited to: Supporting delivery of projects by assessing current processes, providing risk assessment and recommendations Owning individual pieces of work or managing your own work stream during engagements and leading team members in your stream Assisting development of team activities, strategic offerings and innovation Contributing toCapgemini Invent'sbusiness planning and strategy execution Developing credibility and legitimacy with yourclients andbeing accountable Why us? You'll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way. You will find yourself in a collaborative culture surrounded by colleagues with diverse backgrounds driven by entrepreneurial spirit. Not only will you work closely with our clients delivering best-in-class services but also become a driving force in state-of-the-art think tank helping shape the future of HR. In response to a new world, we all live in, we are open to discuss flexible working environment be it - fully remote or hybrid working, part or full-time work as well as reduced hours or extended holidays that you can include into your benefits package. Diversity: Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing, and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Work/Life Harmony: ..... click apply for full job details
Sep 22, 2022
Full time
About Capgemini Invent: At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. About Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability. An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client. Get The Future You Want An overview of the role: In a world of digital transformation, new operating models, and the new normal post the pandemic, organisations are facing major disruptions that require HR to help transform the way they think and act. Our Employee Experience & HR team's purpose is to help our clients rethink employee experience and establish the digital HR function powered by data whilst leveraging emerging technologies to deliver our client's shared vision. In your role you will engage with a range of clients to shape and deliver sustainable business outcomes through a variety of programmes which are designed to help clients rapidly adapt to, and navigate through, complex HR Transformations. You will be generating new ideas and conceptual frameworks to help solve problems, provide hands-on delivery, and create insightful fact-based findings and recommendations, identifying and delivering on-sell or new sales opportunities. Through enabling clients to succeed, you will help Capgemini Invent to maintain its position as the market leader in Digital Transformation consulting. It's an exciting time to join us as we build our Employee Experience & HR team. You will take an active role within our practice, contributing to our vision to become the UK's leading Employee Experience & HR Advisory practice through co-creating a culture in which every team-member feels comfortable bringing their whole self to work and is empowered to deliver great work, grow and be free to innovate and have fun along the way. The work: No matter the project or customer, your work will have a meaningful impact on society, businesses, and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time Collaboration and Innovation: We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems. It'll help you discover unexpected answers together. Why this role? In a world of digital transformation, new operating models, and the new normal post the pandemic, organisations are facing major disruptions that require HR to help transform the way they think and act. Our Employee Experience & HR teams' purpose is to help our clients rethink employee experience and establish the digital HR function powered by data whilst leveraging emerging technologies to deliver our client's shared vision. It's an exciting time to join us as we build our Employee Experience & HR capability - we are looking for Management Consultants who can take the lead in shaping and delivering some of the most exciting HR Transformations in the market and co-creating a market-leading HR practice - evolving our offerings, grow our internal capability and network across our business to generate demand. In your role you will engage with a range of clients to shape and deliver sustainable business outcomes through a variety of programmes which are designed to help clients rapidly adapt to, and navigate through, complex HR Transformations. Through enabling clients to succeed, you will help Capgemini Invent to maintain its position as the market leader in Digital Transformation consulting. Why you? As an Employee Experience & HR Transformation Consultant / Senior Consultant, you will have a minimum of 3 or 6 years (depending on role seniority) of HR consulting experience or relatable experience and will help lead the delivery of HR Transformation engagements for complex organisations as well as actively participate in business development activities. You'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their challenging business issues from strategy to execution. You will have proven experience in one - or more - of the following activities: Design of an HR strategy and holistic health check of the HR function Delivery of HR Transformation building next gen target operating models for complex organisations Leverage of HR technology and AI ensuring HR departments have innovative and robust solutions Design of new people experience across anend-to-end employee journey Design and delivery of upskilling for the HR workforce Or /And, you will have proven experience in one or more of the followingkey areas of expertise: Employee experience strategy, research and delivery (Including: Moments that Matter, Personas, Employee Journeys) HR technology in cloud technologies (Workday, SuccessFactors, Oracle, ServiceNow) and tools enabled by AI/RPA and Machine Learning HR Target Operating Models, service delivery models, shared services HR strategy Responsibilities Your specific responsibilities will include - though will not be limited to: Supporting delivery of projects by assessing current processes, providing risk assessment and recommendations Owning individual pieces of work or managing your own work stream during engagements and leading team members in your stream Assisting development of team activities, strategic offerings and innovation Contributing toCapgemini Invent'sbusiness planning and strategy execution Developing credibility and legitimacy with yourclients andbeing accountable Why us? You'll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way. You will find yourself in a collaborative culture surrounded by colleagues with diverse backgrounds driven by entrepreneurial spirit. Not only will you work closely with our clients delivering best-in-class services but also become a driving force in state-of-the-art think tank helping shape the future of HR. In response to a new world, we all live in, we are open to discuss flexible working environment be it - fully remote or hybrid working, part or full-time work as well as reduced hours or extended holidays that you can include into your benefits package. Diversity: Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing, and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Work/Life Harmony: ..... click apply for full job details
The job on offer In order to drive the growth agenda in Cloud Infrastructure Services, we are looking to expand our team. You will assist in the management and Administration of a Ipsoft Chip Platform to support a service offering to our customer. You will be part of a New Ipsoft chip team you will be the developer responsible for the administration and development of the IPsoft chipplatform. You will have been the lead technical experienced developer for this service. Your role • In collaboration with Service Integration and Management consultants, will assist clients in the implementation of Amelia Service Management practices based on Capgemini and industry standards • Strong knowledge of Enterprise System Management and IT Service Management • Subject Matter Expert for integrations between Amelia and other systems, whether developing ticket exchange with other ITSM products, or integrations with bespoke business systems. Assists ServiceNow System Administrators, SI Process Consultants, and Business Analysts with incident resolution, as needed • Delivering high-quality solutions that are fit for purpose through analysis and challenging unnecessary customisation and focusing on a development and deployment approach that delivers flexibility to support changing business needs without the need to redevelop ServiceNow as functionality is expanded • Setting coding standards of best practices, ensuring that all work delivered by the team meets those standards. Ensuring appropriate governance as well as accurate documentation. Always considers best practice of the processes that any work is delivering (along with technical best practice) Your profile • Experience with Groovy, PowerShell, VBS, Python - automatization, scripts, and small applications. Basic UI customization in HTML, JavaScript, CSS • Experience in advanced administering ServiceNow Platform and ServiceNow and Remedy API • Understanding of in AI / ML. Ability to find automation possibilities, defining the scope and execute proper solution • Priority and time management skills including Understanding Agile and SCRUM. Self-motivation, willingness to learn. Knowledge of testing methodologies and frameworks • Excellent communication skills & ability to work effectively as a team player • Must be willing to undertake DV Clearance Why Capgemini is unique At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion. Get the Future You Want
Sep 19, 2022
Full time
The job on offer In order to drive the growth agenda in Cloud Infrastructure Services, we are looking to expand our team. You will assist in the management and Administration of a Ipsoft Chip Platform to support a service offering to our customer. You will be part of a New Ipsoft chip team you will be the developer responsible for the administration and development of the IPsoft chipplatform. You will have been the lead technical experienced developer for this service. Your role • In collaboration with Service Integration and Management consultants, will assist clients in the implementation of Amelia Service Management practices based on Capgemini and industry standards • Strong knowledge of Enterprise System Management and IT Service Management • Subject Matter Expert for integrations between Amelia and other systems, whether developing ticket exchange with other ITSM products, or integrations with bespoke business systems. Assists ServiceNow System Administrators, SI Process Consultants, and Business Analysts with incident resolution, as needed • Delivering high-quality solutions that are fit for purpose through analysis and challenging unnecessary customisation and focusing on a development and deployment approach that delivers flexibility to support changing business needs without the need to redevelop ServiceNow as functionality is expanded • Setting coding standards of best practices, ensuring that all work delivered by the team meets those standards. Ensuring appropriate governance as well as accurate documentation. Always considers best practice of the processes that any work is delivering (along with technical best practice) Your profile • Experience with Groovy, PowerShell, VBS, Python - automatization, scripts, and small applications. Basic UI customization in HTML, JavaScript, CSS • Experience in advanced administering ServiceNow Platform and ServiceNow and Remedy API • Understanding of in AI / ML. Ability to find automation possibilities, defining the scope and execute proper solution • Priority and time management skills including Understanding Agile and SCRUM. Self-motivation, willingness to learn. Knowledge of testing methodologies and frameworks • Excellent communication skills & ability to work effectively as a team player • Must be willing to undertake DV Clearance Why Capgemini is unique At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion. Get the Future You Want
Sales Executive (Professional) - Capgemini Cloud Infrastructure Services (CIS) UK Wide The Job on Offer: The Cloud Infrastructure Services business unit reflects Capgemini's consulting, infrastructure transformation, build and run capabilities, as well as the provision of hybrid cloud-based services all delivered through an integrated global sales and delivery model. The CIS portfolio covers 4 main capabilities areas of Cloud and Infrastructure (incl Datacentre) Services, Cybersecurity, Enterprise Service Management and SIAM, and end user services delivered through both outsourcing and transformational cons. Specifically Targeting sales professionals to deliver services into the Private Sector markets; CPRD - Consumer / Retail / Distribution, EUC - Energy / Utilities / Chemicals & Natural Resources, MALS - Manufacturing / Aero / Auto / Life Sciences, TMTS - Telco / Media / Technology / Transport & Services Your Role: You will be responsible for sales and pipeline growth for Cloud Infrastructure Services that spans a portfolio of clients. Your focus will be to build relationships and deliver top line profitable growth in revenue bookings for CIS within your sector. Key responsibilities and activities will include: • Building a strong pipeline to support your Top line Sales target. • Building relationships with the other stakeholders in our business units, • Leveraging your expertise to develop clear sales strategies and identify opportunities, • Drive growth by identifying customer needs and working with colleagues to construct solutions that include the full breadth of both our infrastructure portfolio and wider Capgemini capabilities. • Work with Key partners, including hyperscalers, such as AWS, Microsoft (Azure), Google, SAP and, others such as ServiceNow. • You will drive growth in agreed target accounts and existing accounts. • You will be expected to build a close relationship with the most senior executives in your target clients and develop your personal value proposition with these individuals. • You will contribute to the overall sector strategy, in line with group initiatives. • You will team with internal and external partners, business development professionals, solutioning teams from multiple disciplines, and delivery teams to bring together into cohesive teams with a single vision to enable pipeline Your Profile: • A self-starter with solid experience of delivering business growth in a similar sector. • You will have experience of selling infrastructure technology projects and services, specifically Cloud Transformation, Cyber Security, End User Services transformation, and Service Integration • You have a track record of leading and closing deals ranging in size from circa £100k - £10m and are not afraid to roll your sleeves up to get things done. • You will have extensive experience to drive new prospects and opportunities and leading wider Capgemini teams to deliver proactive proposals and RFP responses. • You will be ambitious, passionate, personable and collaborative. • You will have strong leadership skills that you want to develop, which you'll use to manage, support and influence the large number of individuals reporting, indirectly, coordinating teams both on and offshore Why Capgemini is Unique? • We realise a Total Reward package should be move than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud. • At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. • We work with a range of clients all with a unique set of business, technological and societal ambitions. Working for Capgemini you get to be at the forefront of designing future experiences, which truly impact our clients and wider society for the better. Get the Future You Want: Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
Sep 16, 2022
Full time
Sales Executive (Professional) - Capgemini Cloud Infrastructure Services (CIS) UK Wide The Job on Offer: The Cloud Infrastructure Services business unit reflects Capgemini's consulting, infrastructure transformation, build and run capabilities, as well as the provision of hybrid cloud-based services all delivered through an integrated global sales and delivery model. The CIS portfolio covers 4 main capabilities areas of Cloud and Infrastructure (incl Datacentre) Services, Cybersecurity, Enterprise Service Management and SIAM, and end user services delivered through both outsourcing and transformational cons. Specifically Targeting sales professionals to deliver services into the Private Sector markets; CPRD - Consumer / Retail / Distribution, EUC - Energy / Utilities / Chemicals & Natural Resources, MALS - Manufacturing / Aero / Auto / Life Sciences, TMTS - Telco / Media / Technology / Transport & Services Your Role: You will be responsible for sales and pipeline growth for Cloud Infrastructure Services that spans a portfolio of clients. Your focus will be to build relationships and deliver top line profitable growth in revenue bookings for CIS within your sector. Key responsibilities and activities will include: • Building a strong pipeline to support your Top line Sales target. • Building relationships with the other stakeholders in our business units, • Leveraging your expertise to develop clear sales strategies and identify opportunities, • Drive growth by identifying customer needs and working with colleagues to construct solutions that include the full breadth of both our infrastructure portfolio and wider Capgemini capabilities. • Work with Key partners, including hyperscalers, such as AWS, Microsoft (Azure), Google, SAP and, others such as ServiceNow. • You will drive growth in agreed target accounts and existing accounts. • You will be expected to build a close relationship with the most senior executives in your target clients and develop your personal value proposition with these individuals. • You will contribute to the overall sector strategy, in line with group initiatives. • You will team with internal and external partners, business development professionals, solutioning teams from multiple disciplines, and delivery teams to bring together into cohesive teams with a single vision to enable pipeline Your Profile: • A self-starter with solid experience of delivering business growth in a similar sector. • You will have experience of selling infrastructure technology projects and services, specifically Cloud Transformation, Cyber Security, End User Services transformation, and Service Integration • You have a track record of leading and closing deals ranging in size from circa £100k - £10m and are not afraid to roll your sleeves up to get things done. • You will have extensive experience to drive new prospects and opportunities and leading wider Capgemini teams to deliver proactive proposals and RFP responses. • You will be ambitious, passionate, personable and collaborative. • You will have strong leadership skills that you want to develop, which you'll use to manage, support and influence the large number of individuals reporting, indirectly, coordinating teams both on and offshore Why Capgemini is Unique? • We realise a Total Reward package should be move than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud. • At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. • We work with a range of clients all with a unique set of business, technological and societal ambitions. Working for Capgemini you get to be at the forefront of designing future experiences, which truly impact our clients and wider society for the better. Get the Future You Want: Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
AmberJack Support Desk Engineer Permanent, full time (37.5 hours a week Monday to Friday + scheduled out of hours rota) Based in town centre offices (onsite parking) with the opportunity of working from home £21-25,000 pa Main Purpose of the Role Reporting into the Technical Operations Manager, this is an exciting role in Amberjack to be one of the front-line Support Engineers for our software services. Our software helps organisations to recruit the best future talent by managing the pipeline of candidate applications, providing cloud-based assessments and managing paperless assessment centres. Our leading-edge software is used by some very large UK and International organisations and this role is pivotal to making sure we delight them everyday. To provide 1st and 2nd line support to clients using Amberjack's range of software products. To support Clients and internal delivery teams by triaging ticket requests and providing scheduled reports when requested. To work with the development team to assess quality of new software releases and provide replication of software defects ready for resolution. To provide excellent client service leading to high levels of satisfaction and business retention. Activities and responsibilities will include: Provide expert technical support; answering support tickets via ticketing system phone or email. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Take ownership of client problems and be proactive when dealing with client issues. Log all issues on the ticketing system and maintain full documentation. Log change requests and follow internal IT Service Management processes and principles. Provide timely escalation to third line support for issues that need further investigation Provide regular reporting, service metrics, ticket explanations and change notes to Technical Client Partners. Provide feedback to third line and Development teams on identified issues and problems. Developing and maintaining a full appreciation of the dynamics of each client and able to respond appropriately. Provide out of hours support on a rota basis (shared with the team) Key relationships: Internal: Client Partners Technical Operations Development Team External: First and foremost, building strong relationships with all our clients ranging from smaller UK organisations to large multi-national professional services companies. Escalations to our own supplier partners, for example our Hosting Provider. Key Qualifications, experience & competencies required: A-Level/BTEC or equivalent in Computer Science/Information Technology or equivalent IT qualification Keen interest in software support with excellent IT capabilities Ideally experience with: Microsoft Office Helpdesk ticketing systems (eg FreshDesk, ServiceNow, Spiceworks, Zendesk) Basic coding skills SQL query language Excel analysis including pivot tables PowerBI Great communication skills both written and verbal Strong administration and organisational abilities Able to prioritise and manage conflicting deadlines Exceptional attention to detail Competencies: A genuine passion for the delivery of outstanding customer service Embraces different tasks/projects; accepting of last minute work Technical curiosity that drives keen problem solving Consistently delivers results Remains positive and professional at all times Naturally builds strong relationships and able to empathise with people Collaborates well with other teams Benefits 25 days a year holiday growing to 29 days with length of service, birthday day off, pension scheme, company sick pay, death in service benefit, onsite parking (and use of car park at weekends), cycle to work scheme Application process Apply by emailing your CV with a statement outlining your suitability for this role If you have any questions about this role or need to access information in an alternative format please contact the team
Mar 07, 2022
Full time
AmberJack Support Desk Engineer Permanent, full time (37.5 hours a week Monday to Friday + scheduled out of hours rota) Based in town centre offices (onsite parking) with the opportunity of working from home £21-25,000 pa Main Purpose of the Role Reporting into the Technical Operations Manager, this is an exciting role in Amberjack to be one of the front-line Support Engineers for our software services. Our software helps organisations to recruit the best future talent by managing the pipeline of candidate applications, providing cloud-based assessments and managing paperless assessment centres. Our leading-edge software is used by some very large UK and International organisations and this role is pivotal to making sure we delight them everyday. To provide 1st and 2nd line support to clients using Amberjack's range of software products. To support Clients and internal delivery teams by triaging ticket requests and providing scheduled reports when requested. To work with the development team to assess quality of new software releases and provide replication of software defects ready for resolution. To provide excellent client service leading to high levels of satisfaction and business retention. Activities and responsibilities will include: Provide expert technical support; answering support tickets via ticketing system phone or email. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Take ownership of client problems and be proactive when dealing with client issues. Log all issues on the ticketing system and maintain full documentation. Log change requests and follow internal IT Service Management processes and principles. Provide timely escalation to third line support for issues that need further investigation Provide regular reporting, service metrics, ticket explanations and change notes to Technical Client Partners. Provide feedback to third line and Development teams on identified issues and problems. Developing and maintaining a full appreciation of the dynamics of each client and able to respond appropriately. Provide out of hours support on a rota basis (shared with the team) Key relationships: Internal: Client Partners Technical Operations Development Team External: First and foremost, building strong relationships with all our clients ranging from smaller UK organisations to large multi-national professional services companies. Escalations to our own supplier partners, for example our Hosting Provider. Key Qualifications, experience & competencies required: A-Level/BTEC or equivalent in Computer Science/Information Technology or equivalent IT qualification Keen interest in software support with excellent IT capabilities Ideally experience with: Microsoft Office Helpdesk ticketing systems (eg FreshDesk, ServiceNow, Spiceworks, Zendesk) Basic coding skills SQL query language Excel analysis including pivot tables PowerBI Great communication skills both written and verbal Strong administration and organisational abilities Able to prioritise and manage conflicting deadlines Exceptional attention to detail Competencies: A genuine passion for the delivery of outstanding customer service Embraces different tasks/projects; accepting of last minute work Technical curiosity that drives keen problem solving Consistently delivers results Remains positive and professional at all times Naturally builds strong relationships and able to empathise with people Collaborates well with other teams Benefits 25 days a year holiday growing to 29 days with length of service, birthday day off, pension scheme, company sick pay, death in service benefit, onsite parking (and use of car park at weekends), cycle to work scheme Application process Apply by emailing your CV with a statement outlining your suitability for this role If you have any questions about this role or need to access information in an alternative format please contact the team
