Job Title: ServiceNow Business Analyst (FSM) - 6 Month Contract (Outside IR35) Location: London (Onsite) Contract Duration: 6 Months Start Date: Immediate IR35 Status: Outside IR35 Right to Work: Full UK right to work required Job Summary: We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction. This is an outside IR35 contract with an immediate start, requiring full right to work in the UK. Key Responsibilities: Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM. Translate business needs into clear functional specifications, process flows, and user stories. Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements. Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management. Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT). Provide training support and documentation for end users. Facilitate effective communication between business and technical teams throughout the project lifecycle. Ensure compliance with project timelines and quality standards. Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices. Candidate Requirements: Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations. Strong understanding of Field Service Management processes. Experience working onsite with cross-functional teams. Familiarity with Agile project methodologies. Excellent communication, documentation, and stakeholder management skills. Ability to start immediately and commit to a 6-month onsite contract in London. Full right to work in the United Kingdom is essential. ServiceNow certifications (e.g., CSA, FSM Specialist) are desirable. Additional Information: Contract Type: 6-month fixed term, outside IR35 Location: Onsite, London and surrounding areas Start Date: Immediate Rate: Competitive and commensurate with experience
Nov 07, 2025
Contractor
Job Title: ServiceNow Business Analyst (FSM) - 6 Month Contract (Outside IR35) Location: London (Onsite) Contract Duration: 6 Months Start Date: Immediate IR35 Status: Outside IR35 Right to Work: Full UK right to work required Job Summary: We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction. This is an outside IR35 contract with an immediate start, requiring full right to work in the UK. Key Responsibilities: Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM. Translate business needs into clear functional specifications, process flows, and user stories. Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements. Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management. Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT). Provide training support and documentation for end users. Facilitate effective communication between business and technical teams throughout the project lifecycle. Ensure compliance with project timelines and quality standards. Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices. Candidate Requirements: Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations. Strong understanding of Field Service Management processes. Experience working onsite with cross-functional teams. Familiarity with Agile project methodologies. Excellent communication, documentation, and stakeholder management skills. Ability to start immediately and commit to a 6-month onsite contract in London. Full right to work in the United Kingdom is essential. ServiceNow certifications (e.g., CSA, FSM Specialist) are desirable. Additional Information: Contract Type: 6-month fixed term, outside IR35 Location: Onsite, London and surrounding areas Start Date: Immediate Rate: Competitive and commensurate with experience
ServiceNow Developer / Product Owner - Customer - UK Remote - circa 75k + bonus Fancy taking real ownership of a ServiceNow platform and shaping how it evolves? I'm working with a UK-based organisation that's looking for someone to take the reins of their ServiceNow instance and drive it forward. The platform's already established, but they want someone with the technical know-how and vision to take it to the next level - by building out capability across ITOM, HRSD, and CSM. You'll be the go-to person for all things ServiceNow: leading development, shaping the roadmap, and working closely with internal stakeholders to make sure the platform delivers genuine business value. The role's hands-on, so you'll need strong experience with configuration, scripting, and integrations - particularly around Flow Designer, IntegrationHub, REST/SOAP APIs , and JavaScript . Exposure to Azure DevOps , CI/CD pipelines , or cloud integrations (Azure, Teams, Dynamics 365) would also be a bonus. It's a great opportunity for someone who enjoys end-to-end ownership (from design through to delivery) and wants to work in a business that genuinely invests in its people. You'll have the autonomy to make an impact and the support to grow. What they're looking for: Strong background in ServiceNow development and potentially platform ownership Good knowledge of HRSD, CSM, ITOM (any mix of these is fine - ITOM & CSM are preferences) Experience with integrations (REST/SOAP, IntegrationHub, Flow Designer) Certified System Administrator (CSA) and ideally Application Developer (CAD) CIS would be a bonus Confident working with senior stakeholders and defining platform strategy What's on offer: Remote-first role (UK-based) Salary around 75k + bonus Good holiday allowance Solid pension, private health, wellbeing initiatives, and more If you're after a role where you can truly own the platform and shape its direction, this could be a great fit. Get your CV in ASAP for consideration as this role won't be around for long. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Nov 07, 2025
Full time
ServiceNow Developer / Product Owner - Customer - UK Remote - circa 75k + bonus Fancy taking real ownership of a ServiceNow platform and shaping how it evolves? I'm working with a UK-based organisation that's looking for someone to take the reins of their ServiceNow instance and drive it forward. The platform's already established, but they want someone with the technical know-how and vision to take it to the next level - by building out capability across ITOM, HRSD, and CSM. You'll be the go-to person for all things ServiceNow: leading development, shaping the roadmap, and working closely with internal stakeholders to make sure the platform delivers genuine business value. The role's hands-on, so you'll need strong experience with configuration, scripting, and integrations - particularly around Flow Designer, IntegrationHub, REST/SOAP APIs , and JavaScript . Exposure to Azure DevOps , CI/CD pipelines , or cloud integrations (Azure, Teams, Dynamics 365) would also be a bonus. It's a great opportunity for someone who enjoys end-to-end ownership (from design through to delivery) and wants to work in a business that genuinely invests in its people. You'll have the autonomy to make an impact and the support to grow. What they're looking for: Strong background in ServiceNow development and potentially platform ownership Good knowledge of HRSD, CSM, ITOM (any mix of these is fine - ITOM & CSM are preferences) Experience with integrations (REST/SOAP, IntegrationHub, Flow Designer) Certified System Administrator (CSA) and ideally Application Developer (CAD) CIS would be a bonus Confident working with senior stakeholders and defining platform strategy What's on offer: Remote-first role (UK-based) Salary around 75k + bonus Good holiday allowance Solid pension, private health, wellbeing initiatives, and more If you're after a role where you can truly own the platform and shape its direction, this could be a great fit. Get your CV in ASAP for consideration as this role won't be around for long. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title: Product Owner - Retail Media Platform Contract Type: 12-month initial contract (with potential extension) Start Date: ASAP Inside IR35 via Umbrella - Flexible day rate Overview Our client, a leading UK-based retail organisation is seeking an experienced Product Owner to lead the ongoing development and optimisation of a newly launched Retail Media Order Management System (OMS). This platform, built on Salesforce and customised from Advendio, supports the end-to-end process of booking and activating Retail Media campaigns across multiple retail brands. Key Responsibilities Lead a cross-functional DevOps team (Delivery Lead, Business Analyst, Developer, Service Support). Manage and triage incoming platform support requests (via ServiceNow). Prioritise and maintain a backlog of enhancements and build a roadmap for future development (Product 2.0). Act as the strategic owner of the platform, setting direction and ensuring alignment with business goals. Serve as the subject matter expert (SME) for the platform, supporting business users and stakeholders. Collaborate with internal teams to drive continuous improvement and platform adoption. Platform Capabilities The OMS platform includes: Business CRM functionality Sales pipeline and revenue reporting Booking confirmation (via DocuSign) Campaign briefing and activation workflows Ideal Candidate Profile Proven experience as a Product Owner or Product Manager, ideally in media, retail, or technology sectors. Strong understanding of Retail Media or Order Management Systems. Experience working with Salesforce-based platforms or similar SaaS tools. Confident self-starter with excellent communication and stakeholder management skills. Comfortable working in a fast-paced, evolving environment with a focus on optimisation and growth. If this position id of interest to you, please apply now with an up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Nov 07, 2025
Full time
Job Title: Product Owner - Retail Media Platform Contract Type: 12-month initial contract (with potential extension) Start Date: ASAP Inside IR35 via Umbrella - Flexible day rate Overview Our client, a leading UK-based retail organisation is seeking an experienced Product Owner to lead the ongoing development and optimisation of a newly launched Retail Media Order Management System (OMS). This platform, built on Salesforce and customised from Advendio, supports the end-to-end process of booking and activating Retail Media campaigns across multiple retail brands. Key Responsibilities Lead a cross-functional DevOps team (Delivery Lead, Business Analyst, Developer, Service Support). Manage and triage incoming platform support requests (via ServiceNow). Prioritise and maintain a backlog of enhancements and build a roadmap for future development (Product 2.0). Act as the strategic owner of the platform, setting direction and ensuring alignment with business goals. Serve as the subject matter expert (SME) for the platform, supporting business users and stakeholders. Collaborate with internal teams to drive continuous improvement and platform adoption. Platform Capabilities The OMS platform includes: Business CRM functionality Sales pipeline and revenue reporting Booking confirmation (via DocuSign) Campaign briefing and activation workflows Ideal Candidate Profile Proven experience as a Product Owner or Product Manager, ideally in media, retail, or technology sectors. Strong understanding of Retail Media or Order Management Systems. Experience working with Salesforce-based platforms or similar SaaS tools. Confident self-starter with excellent communication and stakeholder management skills. Comfortable working in a fast-paced, evolving environment with a focus on optimisation and growth. If this position id of interest to you, please apply now with an up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Are you a ServiceNow pro who loves shaping great employee experiences. We're looking for someone who can think big picture, dive into the technical detail when needed, and guide both clients and teams toward successful outcomes. What You'll Be Doing Lead the architecture and design of HRSD solutions across modules like Case & Knowledge Management, Employee Center, Lifecycle Events, and more. Work closely with clients to understand their needs and turn them into scalable, practical ServiceNow solutions. Be the technical go-to person for the team - helping guide consultants and developers during delivery. Stay on top of the latest ServiceNow HRSD updates and features to keep our clients ahead of the curve. Make sure our designs follow best practices and deliver value - not just functionality. What You Bring Hands-on experience with ServiceNow HRSD - ideally across multiple modules. Solid understanding of ServiceNow architecture, integrations, and platform capabilities. Experience leading end-to-end implementations or solution design for enterprise clients. Great communication skills - you can talk tech with developers and strategy with business leaders. Certifications like CSA, HRSD Implementation Specialist, or CAD are a big plus. Eligible for security clearance / ILR
Nov 07, 2025
Full time
Are you a ServiceNow pro who loves shaping great employee experiences. We're looking for someone who can think big picture, dive into the technical detail when needed, and guide both clients and teams toward successful outcomes. What You'll Be Doing Lead the architecture and design of HRSD solutions across modules like Case & Knowledge Management, Employee Center, Lifecycle Events, and more. Work closely with clients to understand their needs and turn them into scalable, practical ServiceNow solutions. Be the technical go-to person for the team - helping guide consultants and developers during delivery. Stay on top of the latest ServiceNow HRSD updates and features to keep our clients ahead of the curve. Make sure our designs follow best practices and deliver value - not just functionality. What You Bring Hands-on experience with ServiceNow HRSD - ideally across multiple modules. Solid understanding of ServiceNow architecture, integrations, and platform capabilities. Experience leading end-to-end implementations or solution design for enterprise clients. Great communication skills - you can talk tech with developers and strategy with business leaders. Certifications like CSA, HRSD Implementation Specialist, or CAD are a big plus. Eligible for security clearance / ILR
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a ITSM Test Manager on a contract basis. The successful candidate will be working with a Telecoms end client across various projects. Key Responsibilities: Test Planning & Design: Develop and review test scenarios, scripts, and data sets for ServiceNow modules (e.g., ITSM, FSM). Create detailed UAT and ORT test plans aligned with business and technical requirements. Test Execution: Execute UAT and ORT test cycles to validate ServiceNow workflows, integrations, and custom functionalities. Conduct regression testing and record test outcomes accurately. Defect Tracking & Resolution: Identify, log, and manage defects using Azure DevOps. Work collaboratively with development teams, business analysts, and stakeholders to ensure timely resolution and retesting. Operational Readiness Assurance: Verify deployment readiness by assessing failover, disaster recovery (DR), and support documentation. Ensure solutions meet defined performance, compliance, and security criteria. Continuous Improvement & Automation Support: Partner with the test automation team to develop and maintain regression test packs that support ongoing releases and platform upgrades. Stakeholder Collaboration: Communicate testing progress, risks, and results effectively to project managers, developers, and business users. Provide recommendations for quality and process improvements. Key Skills: Proven, hands-on experience testing within ServiceNow environments. Strong knowledge of UAT and ORT methodologies, best practices, and test lifecycle management. Working understanding of Agile delivery frameworks and ITIL principles. Proficiency with test management and defect tracking tools such as Azure DevOps. Excellent communication, analytical, and stakeholder management skills. Detail-oriented with the ability to work collaboratively across cross-functional teams. ServiceNow Certified System Administrator or ITSM certification. Experience in large-scale ServiceNow implementations and enterprise environments. ISTQB (or equivalent) software testing certification. Further job details available upon application. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Nov 06, 2025
Contractor
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a ITSM Test Manager on a contract basis. The successful candidate will be working with a Telecoms end client across various projects. Key Responsibilities: Test Planning & Design: Develop and review test scenarios, scripts, and data sets for ServiceNow modules (e.g., ITSM, FSM). Create detailed UAT and ORT test plans aligned with business and technical requirements. Test Execution: Execute UAT and ORT test cycles to validate ServiceNow workflows, integrations, and custom functionalities. Conduct regression testing and record test outcomes accurately. Defect Tracking & Resolution: Identify, log, and manage defects using Azure DevOps. Work collaboratively with development teams, business analysts, and stakeholders to ensure timely resolution and retesting. Operational Readiness Assurance: Verify deployment readiness by assessing failover, disaster recovery (DR), and support documentation. Ensure solutions meet defined performance, compliance, and security criteria. Continuous Improvement & Automation Support: Partner with the test automation team to develop and maintain regression test packs that support ongoing releases and platform upgrades. Stakeholder Collaboration: Communicate testing progress, risks, and results effectively to project managers, developers, and business users. Provide recommendations for quality and process improvements. Key Skills: Proven, hands-on experience testing within ServiceNow environments. Strong knowledge of UAT and ORT methodologies, best practices, and test lifecycle management. Working understanding of Agile delivery frameworks and ITIL principles. Proficiency with test management and defect tracking tools such as Azure DevOps. Excellent communication, analytical, and stakeholder management skills. Detail-oriented with the ability to work collaboratively across cross-functional teams. ServiceNow Certified System Administrator or ITSM certification. Experience in large-scale ServiceNow implementations and enterprise environments. ISTQB (or equivalent) software testing certification. Further job details available upon application. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Job Title: SPM ServiceNow Developer Location: Remote (Work from Home - UK) Job Type: Contract (Inside IR35) Duration: 12 Months Job Summary: Join Tata Consultancy Services (TCS) as an SPM ServiceNow Developer and be at the forefront of digital transformation. Work on innovative projects for some of the world's leading brands, making a meaningful impact in a dynamic, agile environment click apply for full job details
Nov 05, 2025
Contractor
Job Title: SPM ServiceNow Developer Location: Remote (Work from Home - UK) Job Type: Contract (Inside IR35) Duration: 12 Months Job Summary: Join Tata Consultancy Services (TCS) as an SPM ServiceNow Developer and be at the forefront of digital transformation. Work on innovative projects for some of the world's leading brands, making a meaningful impact in a dynamic, agile environment click apply for full job details
Infoplus Technologies UK Ltd
Warwick, Warwickshire
Candidate must have SC clearance/SC Expired/SC eligible. Job Description: Mandatory Skills: ServiceNow - SaaS Experience: 10+ YEARS Preferred Requirements ? ServiceNow System Administrator Certification ? ServiceNow Implementation Specialist Certification ? Experience working with ServiceNow domains Primary Responsibilities include: ? Work very closely with ITMS Process Architect, Customer personnel, Busin click apply for full job details
Nov 05, 2025
Contractor
Candidate must have SC clearance/SC Expired/SC eligible. Job Description: Mandatory Skills: ServiceNow - SaaS Experience: 10+ YEARS Preferred Requirements ? ServiceNow System Administrator Certification ? ServiceNow Implementation Specialist Certification ? Experience working with ServiceNow domains Primary Responsibilities include: ? Work very closely with ITMS Process Architect, Customer personnel, Busin click apply for full job details
Urgent Amazon Connect Developer Hybrid - Glasgow Duration - initially 6 months We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and real-time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (e.g., NHS DSP Toolkit, HIPAA). Define data retention policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling. DevOps & Automation Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits. Required Qualifications 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations. Success Metrics Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. Full migration from legacy platforms within agreed timelines and governance frameworks. Compliance & Regulatory Assurance This role requires strict adherence to international data protection laws, financial and healthcare compliance mandates, and cloud security best practices. The architect will be accountable for producing audit-ready documentation, risk assessments, and governance artefacts for regulators worldwide.
Nov 03, 2025
Contractor
Urgent Amazon Connect Developer Hybrid - Glasgow Duration - initially 6 months We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and real-time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (e.g., NHS DSP Toolkit, HIPAA). Define data retention policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling. DevOps & Automation Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits. Required Qualifications 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations. Success Metrics Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. Full migration from legacy platforms within agreed timelines and governance frameworks. Compliance & Regulatory Assurance This role requires strict adherence to international data protection laws, financial and healthcare compliance mandates, and cloud security best practices. The architect will be accountable for producing audit-ready documentation, risk assessments, and governance artefacts for regulators worldwide.
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with searching for a ServiceNow Developer (HRSD/Payroll) on a contract basis. We're looking for an experienced ServiceNow Developer with a strong background in HR Service Delivery (HRSD) to work on payroll-related projects. Key Responsibilities: Develop and enhance HRSD modules, with a focus on Payroll workflows and automation. Configure ServiceNow to streamline HR and payroll processes, ensuring seamless data integration. Implement and maintain CSDM and other platform-wide best practices. Work closely with HR and IT stakeholders to capture requirements and deliver effective solutions. Support testing, deployment, and fault resolution activities. Contribute to continuous improvement initiatives and system optimisation. Key Skills: Solid experience as a ServiceNow Developer, with hands-on HRSD expertise. Demonstrated ability to implement new functionality and manage incremental changes. Strong understanding of payroll workflows, employee case management, and HR integrations. Confident communicator with the ability to work collaboratively across teams. Familiarity with CSDM, CSM, and SPM is advantageous. CTC clearance (or eligibility) desirable. Further job details available upon application. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Nov 03, 2025
Contractor
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with searching for a ServiceNow Developer (HRSD/Payroll) on a contract basis. We're looking for an experienced ServiceNow Developer with a strong background in HR Service Delivery (HRSD) to work on payroll-related projects. Key Responsibilities: Develop and enhance HRSD modules, with a focus on Payroll workflows and automation. Configure ServiceNow to streamline HR and payroll processes, ensuring seamless data integration. Implement and maintain CSDM and other platform-wide best practices. Work closely with HR and IT stakeholders to capture requirements and deliver effective solutions. Support testing, deployment, and fault resolution activities. Contribute to continuous improvement initiatives and system optimisation. Key Skills: Solid experience as a ServiceNow Developer, with hands-on HRSD expertise. Demonstrated ability to implement new functionality and manage incremental changes. Strong understanding of payroll workflows, employee case management, and HR integrations. Confident communicator with the ability to work collaboratively across teams. Familiarity with CSDM, CSM, and SPM is advantageous. CTC clearance (or eligibility) desirable. Further job details available upon application. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
ServiceNow Architect - Hybrid (UK-wide, once/month office + client travel) - 75k + bonus We're on the lookout for a ServiceNow Architect who knows their way around the platform and isn't afraid to get stuck in. You'll be joining a solid team working with big-name clients on proper transformation projects, not just tweaking forms or fiddling with workflows. You don't have to have bags of experience, but ideally you'll come from a consultancy background and have done some work in the ServiceNow Architecture space. If you're someone who enjoys solving chunky problems, building slick solutions, and having a real say in how things get done, this could be right up your street. What You'll Be Doing: You'll be front and centre when it comes to shaping how ServiceNow fits into the wider business and tech landscape. That means working closely with clients to understand what they actually need, mapping out the journey, and designing the architecture to get them there. You'll be hands-on with the platform - building, configuring, and making sure it all runs like clockwork. Whether it's ITSM, ITOM, GenAI, or UI Builder, you'll know how to get the best out of it. You'll also be guiding developers, consultants, and PMs to make sure everyone's pulling in the same direction. And it's not just about the tech. You'll be helping clients rethink how they work spotting opportunities to automate, streamline, and improve. You'll also get involved in internal innovation, shaping new ideas, writing the odd whitepaper, and helping win new work. What We're After: You might already be an Architect, or you're a strong Developer ready to step up. Either way, you've got solid platform experience, a few certs under your belt (System Admin, Implementation Specialist, etc.), and you're comfortable talking both tech and business. You've worked across different modules and know how to tie it all together into something that delivers real value. You're confident leading teams, working with clients, and making decisions that stick. Bonus points if you've worked in agile setups, used modelling tools like BPMN/UML, and have a decent handle on scripting and integrations. But more than anything, we want someone who's curious, collaborative, and up for a challenge. What's In It For You: Up to 75k base + performance bonus Flexible benefits tailored to your lifestyle Mental health and wellbeing support Fancy it? I'm looking to get CVs out for this ASAP so send your CV in for immediate consideration on this one. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Nov 03, 2025
Full time
ServiceNow Architect - Hybrid (UK-wide, once/month office + client travel) - 75k + bonus We're on the lookout for a ServiceNow Architect who knows their way around the platform and isn't afraid to get stuck in. You'll be joining a solid team working with big-name clients on proper transformation projects, not just tweaking forms or fiddling with workflows. You don't have to have bags of experience, but ideally you'll come from a consultancy background and have done some work in the ServiceNow Architecture space. If you're someone who enjoys solving chunky problems, building slick solutions, and having a real say in how things get done, this could be right up your street. What You'll Be Doing: You'll be front and centre when it comes to shaping how ServiceNow fits into the wider business and tech landscape. That means working closely with clients to understand what they actually need, mapping out the journey, and designing the architecture to get them there. You'll be hands-on with the platform - building, configuring, and making sure it all runs like clockwork. Whether it's ITSM, ITOM, GenAI, or UI Builder, you'll know how to get the best out of it. You'll also be guiding developers, consultants, and PMs to make sure everyone's pulling in the same direction. And it's not just about the tech. You'll be helping clients rethink how they work spotting opportunities to automate, streamline, and improve. You'll also get involved in internal innovation, shaping new ideas, writing the odd whitepaper, and helping win new work. What We're After: You might already be an Architect, or you're a strong Developer ready to step up. Either way, you've got solid platform experience, a few certs under your belt (System Admin, Implementation Specialist, etc.), and you're comfortable talking both tech and business. You've worked across different modules and know how to tie it all together into something that delivers real value. You're confident leading teams, working with clients, and making decisions that stick. Bonus points if you've worked in agile setups, used modelling tools like BPMN/UML, and have a decent handle on scripting and integrations. But more than anything, we want someone who's curious, collaborative, and up for a challenge. What's In It For You: Up to 75k base + performance bonus Flexible benefits tailored to your lifestyle Mental health and wellbeing support Fancy it? I'm looking to get CVs out for this ASAP so send your CV in for immediate consideration on this one. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with searching for a ServiceNow Developer on a contract basis. Key Responsibilities: Design, configure, and implement incremental changes within the ServiceNow platform. Work across modules such as SPM (Strategic Portfolio Management), IRM (Integrated Risk Management), Health & Safety, and BCM (Business Continuity Management). Support CSDM (Common Service Data Model) alignment and seamless fault reporting processes. Collaborate with cross-functional teams to translate requirements into high-quality solutions. Participate in testing, deployment, and documentation of ServiceNow updates. Troubleshoot and resolve platform issues quickly and efficiently. Key Skills: Proven experience as a ServiceNow Developer, with strong knowledge across core modules. Ability to verbally communicate effectively and engage with stakeholders. Experience implementing and customising ServiceNow applications and workflows. Understanding of SPM, IRM/H&S/BCM, and CSDM principles. Strong problem-solving skills and willingness to "get stuck in" to resolve issues. Knowledge of CSM and SPM beneficial. CTC clearance (or eligibility) is a plus. Further job details available upon application. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Nov 03, 2025
Contractor
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with searching for a ServiceNow Developer on a contract basis. Key Responsibilities: Design, configure, and implement incremental changes within the ServiceNow platform. Work across modules such as SPM (Strategic Portfolio Management), IRM (Integrated Risk Management), Health & Safety, and BCM (Business Continuity Management). Support CSDM (Common Service Data Model) alignment and seamless fault reporting processes. Collaborate with cross-functional teams to translate requirements into high-quality solutions. Participate in testing, deployment, and documentation of ServiceNow updates. Troubleshoot and resolve platform issues quickly and efficiently. Key Skills: Proven experience as a ServiceNow Developer, with strong knowledge across core modules. Ability to verbally communicate effectively and engage with stakeholders. Experience implementing and customising ServiceNow applications and workflows. Understanding of SPM, IRM/H&S/BCM, and CSDM principles. Strong problem-solving skills and willingness to "get stuck in" to resolve issues. Knowledge of CSM and SPM beneficial. CTC clearance (or eligibility) is a plus. Further job details available upon application. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
ServiceNow Support Developer Hybrid To 65k We're working with a trusted client who's looking for a ServiceNow Support Developer to join their operations team near Welwyn Garden City. It's a hybrid setup with two days a week onsite, and the salary ranges from 45k to 65k depending on experience. This role suits someone with a solid ServiceNow development background who's happy to move into a broader support-focused position. You'll still be hands-on with the platform, but only around 35% of the role involves development. The rest is about keeping a global, business-critical ServiceNow environment running smoothly - managing incidents, problems and defects, and making sure tickets progress efficiently. You'll be delivering configuration fixes and the occasional bit of code, handling upgrades, testing patches, and monitoring performance. You'll also be working closely with internal teams and supporting junior colleagues. We're looking for someone who's come up through the ranks, maybe started as an admin and moved into development and is now ready to take ownership of platform support. You'll need a good grasp of ITIL and ITSM, especially around incident and problem management, and be comfortable working with JavaScript, XML, JSON, HTML and CSS. You'll be organised, proactive, and confident dealing with technical issues, with strong communication skills across both technical and non-technical teams. There's a clear path into technical leadership here, and the hybrid working model offers a good balance. You'll be joining a supportive team where your work will have a real impact on a global platform. The client is open to candidates with varying levels of experience, and the salary will reflect that. If this sounds like something you'd enjoy getting stuck into, send your CV and we can kick on from there. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Nov 03, 2025
Full time
ServiceNow Support Developer Hybrid To 65k We're working with a trusted client who's looking for a ServiceNow Support Developer to join their operations team near Welwyn Garden City. It's a hybrid setup with two days a week onsite, and the salary ranges from 45k to 65k depending on experience. This role suits someone with a solid ServiceNow development background who's happy to move into a broader support-focused position. You'll still be hands-on with the platform, but only around 35% of the role involves development. The rest is about keeping a global, business-critical ServiceNow environment running smoothly - managing incidents, problems and defects, and making sure tickets progress efficiently. You'll be delivering configuration fixes and the occasional bit of code, handling upgrades, testing patches, and monitoring performance. You'll also be working closely with internal teams and supporting junior colleagues. We're looking for someone who's come up through the ranks, maybe started as an admin and moved into development and is now ready to take ownership of platform support. You'll need a good grasp of ITIL and ITSM, especially around incident and problem management, and be comfortable working with JavaScript, XML, JSON, HTML and CSS. You'll be organised, proactive, and confident dealing with technical issues, with strong communication skills across both technical and non-technical teams. There's a clear path into technical leadership here, and the hybrid working model offers a good balance. You'll be joining a supportive team where your work will have a real impact on a global platform. The client is open to candidates with varying levels of experience, and the salary will reflect that. If this sounds like something you'd enjoy getting stuck into, send your CV and we can kick on from there. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Stackstudio Digital Ltd.
Gloucester, Gloucestershire
Job Title: ServiceNow Automation Analyst Location: London / Gloucester / Warrington ) (3 Days) Special Working Conditions Should be ready to work out of hours (based on project requirement) Candidate must be SC cleared Job Purpose and Primary Objectives UK SC (Security Cleared) is Mandatory We are seeking a skilled ServiceNow Automation Analyst with knowledge in ServiceNow Admin, ServiceNow Developer, Py click apply for full job details
Nov 02, 2025
Contractor
Job Title: ServiceNow Automation Analyst Location: London / Gloucester / Warrington ) (3 Days) Special Working Conditions Should be ready to work out of hours (based on project requirement) Candidate must be SC cleared Job Purpose and Primary Objectives UK SC (Security Cleared) is Mandatory We are seeking a skilled ServiceNow Automation Analyst with knowledge in ServiceNow Admin, ServiceNow Developer, Py click apply for full job details
Computacenter AG & Co. oHG
Hatfield, Hertfordshire
Select how often (in days) to receive an alert: ServiceNow Technical Delivery Consultant Location: UK - Hatfield Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers. While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are met. Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Identify own development needs in line with business objectives. Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards. Act as a role model for colleagues with regards to technical and behavioural competencies. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation. What you'll need Strong understanding of ServiceNow best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and methodical in delivery. Take full ownership of technical and business issues. Additional information Country: UK Hours: 37.5 Role Type: Permanent About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Oct 31, 2025
Full time
Select how often (in days) to receive an alert: ServiceNow Technical Delivery Consultant Location: UK - Hatfield Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers. While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are met. Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Identify own development needs in line with business objectives. Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards. Act as a role model for colleagues with regards to technical and behavioural competencies. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation. What you'll need Strong understanding of ServiceNow best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and methodical in delivery. Take full ownership of technical and business issues. Additional information Country: UK Hours: 37.5 Role Type: Permanent About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
MHP - Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH
Are you passionate about managing enterprise-wide platforms and driving digital transformation? Do you combine deep technical ServiceNow expertise with strategic thinking? Then become part of our team and shape the future of IT Service Management with us. As a Senior ServiceNow Operations Manager, you will play a key role in managing our internal ServiceNow platform-strategically and technically-ensuring stability, security, and alignment with company-wide goals. Responsibilities Platform Architecture & Stability: Structure and oversee development and operations, own ServiceNow service architecture, analyze requirements and plan development work, and foresee and implement automation potential within the service portfolio (AI, Automation, etc.). Platform Governance & Quality Management: Establish platform governance, standards, and QA frameworks; ensure compliance with security, audit, and regulatory requirements; define and track SLAs, OLAs, and KPIs; conduct quality and performance reviews. Platform Portfolio & Project Orchestration: Align platform initiatives with enterprise strategy, manage dependencies, risks, and resources; create and manage epics and stories for developers; oversee roadmap execution and deliverables. Stakeholder Management & Consulting: Communicate platform strategy and updates to C-level management, support decision making through consulting and preparation, manage escalations effectively, and align with leadership teams. Qualifications Degree in informatics, Business Informatics, or a comparable field, and at least 10 years of experience in managing enterprise IT platforms, preferably with a focus on ServiceNow or IT Service Management environments. Passion for building and evolving enterprise service platforms, with deep expertise in ServiceNow modules such as ITSM, ITOM, ITBM, CSM, Governance, and CMDB (Certifications such as ServiceNow CSA, Certified Implementation Specialist - ITSM/CSM/ITOM, ITIL Foundation, and SAFe Agile are a plus). Expertise in platform governance, compliance, and quality assurance processes, combined with security best practices, stakeholder engagement, and strategic decision making support in agile, cross functional environments. Your way of working structured and proactive, paired with strong communication skills, a consulting mindset, and the ability to navigate confidently in complex, fast moving organizational settings! Benefits Start: by appointment - always at the beginning of a month Working hours: full time (40h) & 30 days of vacation Employment relationship: Unlimited Field: Operations Flexibility & willingness to travel Other: a valid work permit; if necessary, we can apply for the work permit as part of our recruiting process. The procedure takes time and has an influence on the start date.
Oct 31, 2025
Full time
Are you passionate about managing enterprise-wide platforms and driving digital transformation? Do you combine deep technical ServiceNow expertise with strategic thinking? Then become part of our team and shape the future of IT Service Management with us. As a Senior ServiceNow Operations Manager, you will play a key role in managing our internal ServiceNow platform-strategically and technically-ensuring stability, security, and alignment with company-wide goals. Responsibilities Platform Architecture & Stability: Structure and oversee development and operations, own ServiceNow service architecture, analyze requirements and plan development work, and foresee and implement automation potential within the service portfolio (AI, Automation, etc.). Platform Governance & Quality Management: Establish platform governance, standards, and QA frameworks; ensure compliance with security, audit, and regulatory requirements; define and track SLAs, OLAs, and KPIs; conduct quality and performance reviews. Platform Portfolio & Project Orchestration: Align platform initiatives with enterprise strategy, manage dependencies, risks, and resources; create and manage epics and stories for developers; oversee roadmap execution and deliverables. Stakeholder Management & Consulting: Communicate platform strategy and updates to C-level management, support decision making through consulting and preparation, manage escalations effectively, and align with leadership teams. Qualifications Degree in informatics, Business Informatics, or a comparable field, and at least 10 years of experience in managing enterprise IT platforms, preferably with a focus on ServiceNow or IT Service Management environments. Passion for building and evolving enterprise service platforms, with deep expertise in ServiceNow modules such as ITSM, ITOM, ITBM, CSM, Governance, and CMDB (Certifications such as ServiceNow CSA, Certified Implementation Specialist - ITSM/CSM/ITOM, ITIL Foundation, and SAFe Agile are a plus). Expertise in platform governance, compliance, and quality assurance processes, combined with security best practices, stakeholder engagement, and strategic decision making support in agile, cross functional environments. Your way of working structured and proactive, paired with strong communication skills, a consulting mindset, and the ability to navigate confidently in complex, fast moving organizational settings! Benefits Start: by appointment - always at the beginning of a month Working hours: full time (40h) & 30 days of vacation Employment relationship: Unlimited Field: Operations Flexibility & willingness to travel Other: a valid work permit; if necessary, we can apply for the work permit as part of our recruiting process. The procedure takes time and has an influence on the start date.
Are you passionate about managing enterprise-wide platforms and driving digital transformation? Do you combine deep technical ServiceNow expertise with strategic thinking? Then become part of our team and shape the future of IT Service Management with us. As a Senior ServiceNow Operations Manager, you will play a key role in managing our internal ServiceNow platform-strategically and technically-ensuring stability, security, and alignment with company-wide goals. Responsibilities Platform Architecture & Stability: Structure and oversee development and operations, own ServiceNow service architecture, analyze requirements and plan development work, and foresee and implement automation potential within the service portfolio (AI, Automation, etc.). Platform Governance & Quality Management: Establish platform governance, standards, and QA frameworks; ensure compliance with security, audit, and regulatory requirements; define and track SLAs, OLAs, and KPIs; conduct quality and performance reviews. Platform Portfolio & Project Orchestration: Align platform initiatives with enterprise strategy, manage dependencies, risks, and resources; create and manage epics and stories for developers; oversee roadmap execution and deliverables. Stakeholder Management & Consulting: Communicate platform strategy and updates to C-level management, support decision making through consulting and preparation, manage escalations effectively, and align with leadership teams. Qualifications Degree in informatics, Business Informatics, or a comparable field, and at least 10 years of experience in managing enterprise IT platforms, preferably with a focus on ServiceNow or IT Service Management environments. Passion for building and evolving enterprise service platforms, with deep expertise in ServiceNow modules such as ITSM, ITOM, ITBM, CSM, Governance, and CMDB (Certifications such as ServiceNow CSA, Certified Implementation Specialist - ITSM/CSM/ITOM, ITIL Foundation, and SAFe Agile are a plus). Expertise in platform governance, compliance, and quality assurance processes, combined with security best practices, stakeholder engagement, and strategic decision making support in agile, cross functional environments. Your way of working structured and proactive, paired with strong communication skills, a consulting mindset, and the ability to navigate confidently in complex, fast moving organizational settings! Benefits Start: by appointment - always at the beginning of a month Working hours: full time (40h) & 30 days of vacation Employment relationship: Unlimited Field: Operations Flexibility & willingness to travel Other: a valid work permit; if necessary, we can apply for the work permit as part of our recruiting process. The procedure takes time and has an influence on the start date.
Oct 31, 2025
Full time
Are you passionate about managing enterprise-wide platforms and driving digital transformation? Do you combine deep technical ServiceNow expertise with strategic thinking? Then become part of our team and shape the future of IT Service Management with us. As a Senior ServiceNow Operations Manager, you will play a key role in managing our internal ServiceNow platform-strategically and technically-ensuring stability, security, and alignment with company-wide goals. Responsibilities Platform Architecture & Stability: Structure and oversee development and operations, own ServiceNow service architecture, analyze requirements and plan development work, and foresee and implement automation potential within the service portfolio (AI, Automation, etc.). Platform Governance & Quality Management: Establish platform governance, standards, and QA frameworks; ensure compliance with security, audit, and regulatory requirements; define and track SLAs, OLAs, and KPIs; conduct quality and performance reviews. Platform Portfolio & Project Orchestration: Align platform initiatives with enterprise strategy, manage dependencies, risks, and resources; create and manage epics and stories for developers; oversee roadmap execution and deliverables. Stakeholder Management & Consulting: Communicate platform strategy and updates to C-level management, support decision making through consulting and preparation, manage escalations effectively, and align with leadership teams. Qualifications Degree in informatics, Business Informatics, or a comparable field, and at least 10 years of experience in managing enterprise IT platforms, preferably with a focus on ServiceNow or IT Service Management environments. Passion for building and evolving enterprise service platforms, with deep expertise in ServiceNow modules such as ITSM, ITOM, ITBM, CSM, Governance, and CMDB (Certifications such as ServiceNow CSA, Certified Implementation Specialist - ITSM/CSM/ITOM, ITIL Foundation, and SAFe Agile are a plus). Expertise in platform governance, compliance, and quality assurance processes, combined with security best practices, stakeholder engagement, and strategic decision making support in agile, cross functional environments. Your way of working structured and proactive, paired with strong communication skills, a consulting mindset, and the ability to navigate confidently in complex, fast moving organizational settings! Benefits Start: by appointment - always at the beginning of a month Working hours: full time (40h) & 30 days of vacation Employment relationship: Unlimited Field: Operations Flexibility & willingness to travel Other: a valid work permit; if necessary, we can apply for the work permit as part of our recruiting process. The procedure takes time and has an influence on the start date.
Overview Job Title: ServiceNow Technical Architect Manager / Associate Manager Location: London, Manchester or Edinburgh Level: Manager & Associate Manager Salary: Competitive Salary & Package (Dependent on Experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a ServiceNow Technical Lead/Architect you: You can understand business challenges and architect system solutions with ServiceNow You are wanting to work with global clients across industries in a trusted advisor capacity to design and deliver new solutions for our clients. Provide leadership and technical design authority oversight on critical ServiceNow programs at Fortune 500 clients. Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. You are someone that is process oriented and prefers order over chaos. You are comfortable asking for help from peers and Subject Matter Experts when needed. Strong background working with Enterprise Software companies and/or Consulting companies. Qualifications Knowledge and experience working with ServiceNow in Development & Technical Architecture capacity. Experience leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability to demonstrate advanced scripting and integration skills - JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Security Clearance is desirable, or the ability to obtain SC clearance is required. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Closing Date for Applications: 31/08/2025 Locations London Birmingham Edinburgh Manchester Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces. Join Accenture to work at the heart of change. Visit us at
Oct 30, 2025
Full time
Overview Job Title: ServiceNow Technical Architect Manager / Associate Manager Location: London, Manchester or Edinburgh Level: Manager & Associate Manager Salary: Competitive Salary & Package (Dependent on Experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a ServiceNow Technical Lead/Architect you: You can understand business challenges and architect system solutions with ServiceNow You are wanting to work with global clients across industries in a trusted advisor capacity to design and deliver new solutions for our clients. Provide leadership and technical design authority oversight on critical ServiceNow programs at Fortune 500 clients. Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. You are someone that is process oriented and prefers order over chaos. You are comfortable asking for help from peers and Subject Matter Experts when needed. Strong background working with Enterprise Software companies and/or Consulting companies. Qualifications Knowledge and experience working with ServiceNow in Development & Technical Architecture capacity. Experience leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability to demonstrate advanced scripting and integration skills - JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Security Clearance is desirable, or the ability to obtain SC clearance is required. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Closing Date for Applications: 31/08/2025 Locations London Birmingham Edinburgh Manchester Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces. Join Accenture to work at the heart of change. Visit us at
About The Role FDM is a global business and technology consultancy seeking a ServiceNow Developer to work for our client within the public sector. This is initially a 24-month contract with the potential to extend and will be a hybrid role based in Manchester, Leeds, Newcastle or Blackpool. Our client is seeking a ServiceNow Developer with at least 2 years of hands-on experience to join their expanding team. This is an exciting opportunity for a motivated, detail-oriented professional to take the next step in their development journey within a collaborative and forward-thinking environment. As a ServiceNow Developer at FDM, you will play a key role in supporting the development, configuration, and ongoing maintenance of ServiceNow solutions across the business. You'll work closely with senior developers, product owners, and stakeholders to deliver functionality that supports key operational goals, improves user experience, and ensures platform stability. Responsibilities Assist in the design, development, and deployment of ServiceNow applications and modules across various business units Customise and configure core modules such as Incident, Problem, Change, Knowledge, and Service Catalog Contribute to the implementation of new applications and enhancements to existing functionalities Collaborate with cross-functional teams to gather business requirements and translate them into technical specifications Build and support integrations with external systems using REST and SOAP APIs, IntegrationHub, and MID Servers Perform regular maintenance tasks, including updates, troubleshooting, and issue resolution to ensure platform performance Maintain accurate technical documentation for configurations, scripts, workflows, and customisations Participate in testing cycles, including unit testing, regression testing, and user acceptance testing (UAT) Keep up with the latest ServiceNow product releases, features, and best practices to recommend continuous improvements About You Requirements Minimum of 2 years' experience in developing on the ServiceNow platform Proficiency in JavaScript and the Glide API, with hands-on experience using ServiceNow Studio and development tools Familiarity with ServiceNow modules such as ITSM, CMDB, Service Catalog, and Workflow Experience integrating ServiceNow with third-party systems using REST and/or SOAP APIs Working knowledge of IntegrationHub, Flow Designer, and MID Server configuration Understanding of ITIL principles and IT service management best practices Strong analytical, problem-solving, and communication skills Ability to work collaboratively in a team environment and engage with both technical and non-technical stakeholders About Us Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave, work-place pension and BAYE share scheme About FDM We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Oct 30, 2025
Full time
About The Role FDM is a global business and technology consultancy seeking a ServiceNow Developer to work for our client within the public sector. This is initially a 24-month contract with the potential to extend and will be a hybrid role based in Manchester, Leeds, Newcastle or Blackpool. Our client is seeking a ServiceNow Developer with at least 2 years of hands-on experience to join their expanding team. This is an exciting opportunity for a motivated, detail-oriented professional to take the next step in their development journey within a collaborative and forward-thinking environment. As a ServiceNow Developer at FDM, you will play a key role in supporting the development, configuration, and ongoing maintenance of ServiceNow solutions across the business. You'll work closely with senior developers, product owners, and stakeholders to deliver functionality that supports key operational goals, improves user experience, and ensures platform stability. Responsibilities Assist in the design, development, and deployment of ServiceNow applications and modules across various business units Customise and configure core modules such as Incident, Problem, Change, Knowledge, and Service Catalog Contribute to the implementation of new applications and enhancements to existing functionalities Collaborate with cross-functional teams to gather business requirements and translate them into technical specifications Build and support integrations with external systems using REST and SOAP APIs, IntegrationHub, and MID Servers Perform regular maintenance tasks, including updates, troubleshooting, and issue resolution to ensure platform performance Maintain accurate technical documentation for configurations, scripts, workflows, and customisations Participate in testing cycles, including unit testing, regression testing, and user acceptance testing (UAT) Keep up with the latest ServiceNow product releases, features, and best practices to recommend continuous improvements About You Requirements Minimum of 2 years' experience in developing on the ServiceNow platform Proficiency in JavaScript and the Glide API, with hands-on experience using ServiceNow Studio and development tools Familiarity with ServiceNow modules such as ITSM, CMDB, Service Catalog, and Workflow Experience integrating ServiceNow with third-party systems using REST and/or SOAP APIs Working knowledge of IntegrationHub, Flow Designer, and MID Server configuration Understanding of ITIL principles and IT service management best practices Strong analytical, problem-solving, and communication skills Ability to work collaboratively in a team environment and engage with both technical and non-technical stakeholders About Us Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave, work-place pension and BAYE share scheme About FDM We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Contract Details 12 Months at first Must be open to travel 2 times per months Outside IR35 Overview We are seeking an experienced ServiceNow Architect / Lead to join our client team on a 6-12 month initial contract. The ideal candidate will have strong hands on experience with ServiceNow designing and delivering end-to-end Service Desk and ITSM solutions, in addition to in-depth knowledge of ServiceNow integration's with ERP systems. This is a client-facing role that requires both technical depth and strategic oversight. You'll work closely with stakeholders to define architecture, lead the technical delivery, and ensure the ServiceNow platform meets business objectives. Key Responsibilities Lead the design and architecture of ServiceNow solutions, with a focus on ITSM and Service Desk modules. Experience of integration's with ERP systems, preferably Oracle ERP Provide technical leadership and governance throughout the solution lifecycle. Collaborate with client stakeholders, business analysts, and developers to deliver high-quality outcomes. Ensure ServiceNow best practices are followed in design, configuration, and development. Support implementation planning, deployment, and ongoing optimisation of the platform. Skills & Experience Required Extensive hands on experience with ServiceNow platform architecture and module configuration (particularly ITSM, Service Desk, CMDB, and workflows). designing and implementing enterprise ServiceNow solutions Excellent stakeholder engagement and client-facing communication skills.
Oct 30, 2025
Full time
Contract Details 12 Months at first Must be open to travel 2 times per months Outside IR35 Overview We are seeking an experienced ServiceNow Architect / Lead to join our client team on a 6-12 month initial contract. The ideal candidate will have strong hands on experience with ServiceNow designing and delivering end-to-end Service Desk and ITSM solutions, in addition to in-depth knowledge of ServiceNow integration's with ERP systems. This is a client-facing role that requires both technical depth and strategic oversight. You'll work closely with stakeholders to define architecture, lead the technical delivery, and ensure the ServiceNow platform meets business objectives. Key Responsibilities Lead the design and architecture of ServiceNow solutions, with a focus on ITSM and Service Desk modules. Experience of integration's with ERP systems, preferably Oracle ERP Provide technical leadership and governance throughout the solution lifecycle. Collaborate with client stakeholders, business analysts, and developers to deliver high-quality outcomes. Ensure ServiceNow best practices are followed in design, configuration, and development. Support implementation planning, deployment, and ongoing optimisation of the platform. Skills & Experience Required Extensive hands on experience with ServiceNow platform architecture and module configuration (particularly ITSM, Service Desk, CMDB, and workflows). designing and implementing enterprise ServiceNow solutions Excellent stakeholder engagement and client-facing communication skills.
ServiceNow Junior Admin/Junior Developer page is loaded ServiceNow Junior Admin/Junior Developerlocations: Dublin: Belfasttime type: Full timeposted on: Posted 25 Days Agojob requisition id: JR7725 ServiceNow Junior Admin/Junior Developer We are Grant Thornton. We go beyond business as usual, so you can too. Grant Thornton Advisors LLC and Grant Thornton Ireland (GT) have recently come together to form a powerful multinational, multidisciplinary platform that delivers premier advisory, tax, and independent audit services. With $2.7 billion in revenues and nearly 60 offices across the U.S., Ireland, the UAE, and other territories, our combined platform brings enhanced solutions and capabilities supported by cutting-edge technologies and a team of nearly 13,000 quality-driven professionals.Grant Thornton Ireland contributes nearly 3,000 people across 9 offices in Ireland, the Isle of Man, Gibraltar, and Bermuda, and is part of a global network of over 68,000 professionals spanning more than 149 countries. Together, we offer a truly global reach backed by deep local knowledge and national expertise.By joining forces, we strengthen our ability to act as trusted advisors who make business more personal - investing in relationships and empowering clients to make the right decisions for their organisations today and into the future. Whether working with the public sector to build thriving communities, partnering with regulators and financial institutions to build trust, or supporting diverse businesses to achieve their goals, Grant Thornton now provides a singular, seamless client experience grounded in collaboration, innovation, and a shared commitment to the issues that matter most. At GT we don't just predict your future, we build it. A Career at GT A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients. We respect and value your experience. And we want you to bring your authentic self to work and be at your best. It is how it should be. Grow with us At Grant Thornton, we care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more.Grant Thornton's Information Technology (IT) vision is centered around three strategic pillars: Application Modernization, Artificial Intelligence (AI), and Data. As part of our Application Modernization efforts, we focus on simplifying core operations, consolidating applications, replacing legacy systems, and implementing best-in-class technologies that drive digital transformation.We are seeking a motivated and detail-oriented ServiceNow Junior Administrator / Junior Developer to support the ongoing development, configuration, and maintenance of our ServiceNow platform. This role is ideal for someone early in their ServiceNow career who is eager to learn, grow, and contribute to enterprise-scale IT service management initiatives. Roles and Responsibilities: Assist in the configuration and customization of ServiceNow applications, including ITSM, ITOM (including Cloud Provisioning & Governance), SAM, BCM, Now Assist, SecOps, and others. Support day-to-day administration tasks such as user management, access controls, and platform maintenance. Participate in Agile ceremonies and collaborate with the ServiceNow team to deliver enhancements and bug fixes. Develop and maintain catalog items, workflows, business rules, UI policies, and client/server scripts under the guidance of senior developers. Help troubleshoot and resolve platform issues and incidents. Assist with testing, documentation, and deployment of new features and updates. Learn and apply ServiceNow best practices and development standards. Support integration efforts with other enterprise systems and tools. Stay current with ServiceNow releases and participate in platform upgrade activities. Skills and Attributes: Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent work experience). 1-3 years of experience in IT support, system administration, or application development. Exposure to ServiceNow through coursework, internships, or hands-on experience. Basic understanding of ServiceNow architecture, modules, and scripting (JavaScript, Glide). Familiarity with ITIL concepts and service management processes. Strong problem-solving skills and attention to detail. Willingness to learn and grow in a fast-paced, collaborative environment. Excellent communication and documentation skills. Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office. ServiceNow Certified System Administrator (CSA) or working toward certification. Experience with Agile or SCRUM methodologies. Familiarity with REST APIs, JSON, or integration concepts. Experience with professional services firms or enterprise IT environments. Experience with professional services firms Experience working within an IT organization supported by a managed IT services provider Life at GT Reward and benefits: Our reward and benefits are designed to create an environment where our people can flourish. We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive. Equity, diversity and inclusion At Grant Thornton, we provide equitable opportunities for all our colleagues. We are a responsible, sustainable business where equity, diversity and inclusion (ED&I) is at the forefront of our workplace culture agenda, and today, we continue to build and develop on our existing ED&I structure and strategy to meet our workplace culture needs. People are at the heart of our business and teams built with varied backgrounds, racial differences, cultures, sexual orientations, religious orientations, ages, gender identities, abilities and family types present diverse viewpoints, which need to be heard and valued.We are all at our best when we are able to be ourselves and we view integrity and authenticity as integral values to bring to our day-to-day work-life at the firm. We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them. Diversity of thought, background and experience enables better decision-making, improves the quality of our delivery, and helps us to meet the needs of our clients. Our firm is built on people and their ideas, so we want to hear all the new perspectives and fresh thinking you have to offer. You form the bedrock of our firm's best-practice principles and we will champion you as leaders from day one. Recognition: We want to create a culture of recognition and celebrating success, by saying thank you to people who surpass our expectations and recognising the right values and behaviours. Our Shout Out recognition scheme is our way of highlighting and promoting achievements. Whether you simply want to say thank you, celebrate a special occasion or give an award for doing something exceptional, you can do all of this and more through the scheme. Thornton Ireland (GT) has nearly 3,000 people in 9 offices across Ireland, The Isle of Man, Gibraltar, and Bermuda. With a presence in over 145 countries around the world, and a global network of over 68,000 people, we bring you the local knowledge, national expertise and global presence to help you and your business succeed - wherever you're located. We deliver solutions to all business challenges. Clients choose us because the breadth of financial and business services they need is available, delivered innovatively and always to
Oct 29, 2025
Full time
ServiceNow Junior Admin/Junior Developer page is loaded ServiceNow Junior Admin/Junior Developerlocations: Dublin: Belfasttime type: Full timeposted on: Posted 25 Days Agojob requisition id: JR7725 ServiceNow Junior Admin/Junior Developer We are Grant Thornton. We go beyond business as usual, so you can too. Grant Thornton Advisors LLC and Grant Thornton Ireland (GT) have recently come together to form a powerful multinational, multidisciplinary platform that delivers premier advisory, tax, and independent audit services. With $2.7 billion in revenues and nearly 60 offices across the U.S., Ireland, the UAE, and other territories, our combined platform brings enhanced solutions and capabilities supported by cutting-edge technologies and a team of nearly 13,000 quality-driven professionals.Grant Thornton Ireland contributes nearly 3,000 people across 9 offices in Ireland, the Isle of Man, Gibraltar, and Bermuda, and is part of a global network of over 68,000 professionals spanning more than 149 countries. Together, we offer a truly global reach backed by deep local knowledge and national expertise.By joining forces, we strengthen our ability to act as trusted advisors who make business more personal - investing in relationships and empowering clients to make the right decisions for their organisations today and into the future. Whether working with the public sector to build thriving communities, partnering with regulators and financial institutions to build trust, or supporting diverse businesses to achieve their goals, Grant Thornton now provides a singular, seamless client experience grounded in collaboration, innovation, and a shared commitment to the issues that matter most. At GT we don't just predict your future, we build it. A Career at GT A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients. We respect and value your experience. And we want you to bring your authentic self to work and be at your best. It is how it should be. Grow with us At Grant Thornton, we care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more.Grant Thornton's Information Technology (IT) vision is centered around three strategic pillars: Application Modernization, Artificial Intelligence (AI), and Data. As part of our Application Modernization efforts, we focus on simplifying core operations, consolidating applications, replacing legacy systems, and implementing best-in-class technologies that drive digital transformation.We are seeking a motivated and detail-oriented ServiceNow Junior Administrator / Junior Developer to support the ongoing development, configuration, and maintenance of our ServiceNow platform. This role is ideal for someone early in their ServiceNow career who is eager to learn, grow, and contribute to enterprise-scale IT service management initiatives. Roles and Responsibilities: Assist in the configuration and customization of ServiceNow applications, including ITSM, ITOM (including Cloud Provisioning & Governance), SAM, BCM, Now Assist, SecOps, and others. Support day-to-day administration tasks such as user management, access controls, and platform maintenance. Participate in Agile ceremonies and collaborate with the ServiceNow team to deliver enhancements and bug fixes. Develop and maintain catalog items, workflows, business rules, UI policies, and client/server scripts under the guidance of senior developers. Help troubleshoot and resolve platform issues and incidents. Assist with testing, documentation, and deployment of new features and updates. Learn and apply ServiceNow best practices and development standards. Support integration efforts with other enterprise systems and tools. Stay current with ServiceNow releases and participate in platform upgrade activities. Skills and Attributes: Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent work experience). 1-3 years of experience in IT support, system administration, or application development. Exposure to ServiceNow through coursework, internships, or hands-on experience. Basic understanding of ServiceNow architecture, modules, and scripting (JavaScript, Glide). Familiarity with ITIL concepts and service management processes. Strong problem-solving skills and attention to detail. Willingness to learn and grow in a fast-paced, collaborative environment. Excellent communication and documentation skills. Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office. ServiceNow Certified System Administrator (CSA) or working toward certification. Experience with Agile or SCRUM methodologies. Familiarity with REST APIs, JSON, or integration concepts. Experience with professional services firms or enterprise IT environments. Experience with professional services firms Experience working within an IT organization supported by a managed IT services provider Life at GT Reward and benefits: Our reward and benefits are designed to create an environment where our people can flourish. We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive. Equity, diversity and inclusion At Grant Thornton, we provide equitable opportunities for all our colleagues. We are a responsible, sustainable business where equity, diversity and inclusion (ED&I) is at the forefront of our workplace culture agenda, and today, we continue to build and develop on our existing ED&I structure and strategy to meet our workplace culture needs. People are at the heart of our business and teams built with varied backgrounds, racial differences, cultures, sexual orientations, religious orientations, ages, gender identities, abilities and family types present diverse viewpoints, which need to be heard and valued.We are all at our best when we are able to be ourselves and we view integrity and authenticity as integral values to bring to our day-to-day work-life at the firm. We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them. Diversity of thought, background and experience enables better decision-making, improves the quality of our delivery, and helps us to meet the needs of our clients. Our firm is built on people and their ideas, so we want to hear all the new perspectives and fresh thinking you have to offer. You form the bedrock of our firm's best-practice principles and we will champion you as leaders from day one. Recognition: We want to create a culture of recognition and celebrating success, by saying thank you to people who surpass our expectations and recognising the right values and behaviours. Our Shout Out recognition scheme is our way of highlighting and promoting achievements. Whether you simply want to say thank you, celebrate a special occasion or give an award for doing something exceptional, you can do all of this and more through the scheme. Thornton Ireland (GT) has nearly 3,000 people in 9 offices across Ireland, The Isle of Man, Gibraltar, and Bermuda. With a presence in over 145 countries around the world, and a global network of over 68,000 people, we bring you the local knowledge, national expertise and global presence to help you and your business succeed - wherever you're located. We deliver solutions to all business challenges. Clients choose us because the breadth of financial and business services they need is available, delivered innovatively and always to
