Sales Executive (Dutch Speaking) Location: Wolverhampton Salary and Package: £30,000 - £32,000 per annum + Commission + Benefits About the Role: Our client, is seeking a dynamic and driven Sales & Account Manager to join their team. This desk has the potential to be highly profitable, boasting approximately 25 active spending customers, 75 prospects, and a long list of lapsed customers from previous years. The role is a blend of sales and account management, providing an excellent opportunity to nurture existing accounts and identify new business opportunities. Key Responsibilities: Manage and grow relationships with current spending customers. Re-engage lapsed customers to drive renewed business. Identify and convert prospects into loyal customers. Travel to the Benelux region 1-2 times a month as required. Ensuring KPI s are achieved including sales targets; calls, visits and new accounts Attending exhibitions and visiting specific customers as required. Requirements: A Dutch-speaking national with strong professional/business Dutch language skills. Experience in sales within the manufacturing or technical sectors is preferred, but not essential. A process-driven individual with a strong sales process/technique and a rounded sales approach. Keen to progress and advance their career. An excellent communicator with good commercial acumen. Degree educated in Business, Manufacturing, or Finance is preferred. Capable of further developing a desk with strong business development abilities. Benefits: £30,000 - £32,000 per annum Monday to Thursday 08 00 / Friday 08 00 Monthly commission structure 25 days annual leave + Bank Holiday Death in service To Contact Direct: Daniel Barnett Executive Consultant (phone number removed) (url removed) At Aspion, our core values have been built around the importance of transparency, innovation, passion and collaboration. As such, we are committed to open communication and the protection of your privacy. We have updated our policies in line with new General Data Protection Regulation laws to make it easier for you to understand how we collect, store and handle your data These can be viewed on our website.
Feb 13, 2025
Full time
Sales Executive (Dutch Speaking) Location: Wolverhampton Salary and Package: £30,000 - £32,000 per annum + Commission + Benefits About the Role: Our client, is seeking a dynamic and driven Sales & Account Manager to join their team. This desk has the potential to be highly profitable, boasting approximately 25 active spending customers, 75 prospects, and a long list of lapsed customers from previous years. The role is a blend of sales and account management, providing an excellent opportunity to nurture existing accounts and identify new business opportunities. Key Responsibilities: Manage and grow relationships with current spending customers. Re-engage lapsed customers to drive renewed business. Identify and convert prospects into loyal customers. Travel to the Benelux region 1-2 times a month as required. Ensuring KPI s are achieved including sales targets; calls, visits and new accounts Attending exhibitions and visiting specific customers as required. Requirements: A Dutch-speaking national with strong professional/business Dutch language skills. Experience in sales within the manufacturing or technical sectors is preferred, but not essential. A process-driven individual with a strong sales process/technique and a rounded sales approach. Keen to progress and advance their career. An excellent communicator with good commercial acumen. Degree educated in Business, Manufacturing, or Finance is preferred. Capable of further developing a desk with strong business development abilities. Benefits: £30,000 - £32,000 per annum Monday to Thursday 08 00 / Friday 08 00 Monthly commission structure 25 days annual leave + Bank Holiday Death in service To Contact Direct: Daniel Barnett Executive Consultant (phone number removed) (url removed) At Aspion, our core values have been built around the importance of transparency, innovation, passion and collaboration. As such, we are committed to open communication and the protection of your privacy. We have updated our policies in line with new General Data Protection Regulation laws to make it easier for you to understand how we collect, store and handle your data These can be viewed on our website.
Technical Architect Fully remote 9 month contract Inside IR35 Are you a highly skilled and experienced Technical Architect looking for your next challenge? Join our dynamic and innovative team and play a pivotal role in shaping the future of our technology landscape. As a Technical Architect, you will provide expert technical leadership across a range of complex projects and services. You will be responsible for defining and implementing technical strategies that align with our business objectives, ensuring we stay ahead in an ever-evolving digital world. Key Responsibilities Technical Leadership Provide strategic technical guidance to project and service teams. Define and document technical architectures, including system diagrams, data flows, and integration points. Evaluate and recommend cutting-edge technologies to drive business success. Conduct feasibility studies and impact assessments. Ensure technical solutions align with enterprise architecture principles. Solution Design & Development Design and develop scalable and innovative technical solutions. Maintain technical roadmaps and drive continuous improvement. Identify emerging technologies and assess their impact. Develop proof-of-concepts and prototypes. Project Delivery Lead technical aspects throughout the project lifecycle. Collaborate with project managers, business analysts, and engineers. Manage technical risks and develop mitigation plans. Keep stakeholders informed of technical decisions and their business impact. Operational Excellence Improve operational efficiency and reduce technical debt. Automate and streamline processes where possible. Provide technical support to operations teams. Mergers & Acquisitions (M&A) Support Conduct technical due diligence for mergers and acquisitions. Develop integration plans for acquired systems and processes. Skills & Experience Required Proven experience as a Technical Architect with expertise in designing and implementing enterprise-scale IT solutions. Strong knowledge of IT best practices, including ITIL, Prince2, TOGAF, and Archimate. Deep expertise across multiple technical domains, including: Enterprise IT: Large-scale systems (5,000+ users) Service Desk: ITSM platforms (ServiceNow) EUC: Endpoint devices, management tools (Intune, SCCM) Applications: CRM, ERP, HCM, Finance, Payroll Infrastructure: Cloud (Azure), servers, networks (Palo Alto, Cisco, Meraki), storage (SAN, VEEAM, HP) Cyber Security: IPS/IDS, SIEM, XDR, ISO27001 Data Science & Automation: MS Data Fabric, Data Bricks, RPA, iPaaS, MS Power Platform Strong problem-solving and analytical skills with the ability to think strategically. Excellent communication skills able to explain complex technical concepts to technical and non-technical audiences. Experience working in fast-paced, matrixed organizations with cross-functional teams. Desirable Skills & Experience Experience in M&A activities, including due diligence and integration. Agile development methodologies (Scrum, Kanban). DevSecOps practices and tools. Relevant certifications (e.g. Azure Solutions Architect). What We Offer The opportunity to work on exciting, large-scale projects that drive real business impact. Career growth opportunities in a fast-moving, innovative environment. A collaborative and supportive team culture. The chance to work with the latest technologies and influence strategic decisions. Ready to make an impact? Apply now and be part of our journey. At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an IT Technical Architect looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Feb 13, 2025
Contractor
Technical Architect Fully remote 9 month contract Inside IR35 Are you a highly skilled and experienced Technical Architect looking for your next challenge? Join our dynamic and innovative team and play a pivotal role in shaping the future of our technology landscape. As a Technical Architect, you will provide expert technical leadership across a range of complex projects and services. You will be responsible for defining and implementing technical strategies that align with our business objectives, ensuring we stay ahead in an ever-evolving digital world. Key Responsibilities Technical Leadership Provide strategic technical guidance to project and service teams. Define and document technical architectures, including system diagrams, data flows, and integration points. Evaluate and recommend cutting-edge technologies to drive business success. Conduct feasibility studies and impact assessments. Ensure technical solutions align with enterprise architecture principles. Solution Design & Development Design and develop scalable and innovative technical solutions. Maintain technical roadmaps and drive continuous improvement. Identify emerging technologies and assess their impact. Develop proof-of-concepts and prototypes. Project Delivery Lead technical aspects throughout the project lifecycle. Collaborate with project managers, business analysts, and engineers. Manage technical risks and develop mitigation plans. Keep stakeholders informed of technical decisions and their business impact. Operational Excellence Improve operational efficiency and reduce technical debt. Automate and streamline processes where possible. Provide technical support to operations teams. Mergers & Acquisitions (M&A) Support Conduct technical due diligence for mergers and acquisitions. Develop integration plans for acquired systems and processes. Skills & Experience Required Proven experience as a Technical Architect with expertise in designing and implementing enterprise-scale IT solutions. Strong knowledge of IT best practices, including ITIL, Prince2, TOGAF, and Archimate. Deep expertise across multiple technical domains, including: Enterprise IT: Large-scale systems (5,000+ users) Service Desk: ITSM platforms (ServiceNow) EUC: Endpoint devices, management tools (Intune, SCCM) Applications: CRM, ERP, HCM, Finance, Payroll Infrastructure: Cloud (Azure), servers, networks (Palo Alto, Cisco, Meraki), storage (SAN, VEEAM, HP) Cyber Security: IPS/IDS, SIEM, XDR, ISO27001 Data Science & Automation: MS Data Fabric, Data Bricks, RPA, iPaaS, MS Power Platform Strong problem-solving and analytical skills with the ability to think strategically. Excellent communication skills able to explain complex technical concepts to technical and non-technical audiences. Experience working in fast-paced, matrixed organizations with cross-functional teams. Desirable Skills & Experience Experience in M&A activities, including due diligence and integration. Agile development methodologies (Scrum, Kanban). DevSecOps practices and tools. Relevant certifications (e.g. Azure Solutions Architect). What We Offer The opportunity to work on exciting, large-scale projects that drive real business impact. Career growth opportunities in a fast-moving, innovative environment. A collaborative and supportive team culture. The chance to work with the latest technologies and influence strategic decisions. Ready to make an impact? Apply now and be part of our journey. At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an IT Technical Architect looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Job Summary: Technical Analysts play an integral role in providing a high-quality support service to our customers. This role is on-site daily in Edinburgh. The primary function of the role is to respond to customer IT support calls in a polite and efficient manner. The individual should be comfortable liaising with customers in person, over the phone or via email; possess a familiarity of clients within the Xerox group of companies and the ability to access all relevant support tools and information as required. Technical Analysts are expected to provide user guidance, perform service requests, maintenance and monitoring tasks and respond to alerts. They should also have excellent personal presentation and interpersonal skills in face to face client environments. As well as have the ability to work as a 'Team Player' in and amongst an ever developing and growing team. In order to perform the required function, it is essential the Technician has detailed technical knowledge of network infrastructure topology and support. Technical Analysts must have a good understanding and ability to work unsupervised on desktop, network and server support. The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery at the 2nd line level. This person will be integral to the mentoring and developing of the 1st Line Engineers in assisting with escalated calls and professional support. The Technical Analyst will also be expected to: Provide level 2 support for key incidents and issues related to our clients Provide problem management and technical analysis Maintain existing infrastructure systems Ensure that systems are patched and maintained in accordance with the clients and organisation's expectations Work with the SDM and Infrastructure Specialist team to ensure that any risks to availability or performance are identified During exceptional busy period it may be necessary to support the Service Desk 1st line team to ensure the call answering KPI's are maintained The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery, this person will be integral to the mentoring and developing of the 1st Line Engineers in assisting with escalated calls and professional support Key Responsibilities: Diagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined SLA's Provide onsite and remote desktop and server support Build rapport with all new and existing clients to develop positive working relationships Co-operation to promote the development of the service desk team and the success of the company as a whole Manage, update and close tickets in the call queue. Actively chase suppliers or resolution groups for resolution to incidents or problems. Support the Service Desk team during busy periods to ensure call answering KPI's are maintained. Proactively identify areas for improvement in conjunction with the Service Desk Manager and Service Delivery Manager Develop operational run books and knowledge base information Work as part of a team to implement/design new solutions. Working with 2nd line resources across the organisation to resolve or escalate problems. Act as an incident escalation point within in an ITIL Service Desk environment for the 1st Line Engineers. Ticket logging, escalating and regular feedback to the Service Desk Manager and Service Delivery Manager Ensure infrastructure is secure and meets security guidelines. Mentor team members on best practice. Develop and maintain run books. Ensure configuration documents are up to date. Ensure service processes for change, configuration and problem management are adhered to at all times. Raise Change Requests Be professional and courteous to colleagues and the clients. General Responsibilities: To support your colleagues, wherever practicable, to ensure they meet their objectives. To support the Board of Directors and Management Team in delivering change that benefits the business as a whole. To adhere to Xerox Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To work in accordance with the Data Protection Act and to ensure that all new systems are reported to your Data Protection Controller. To undertake such other duties as may be reasonably expected. To provide a healthy and comfortable working environment, smoking is prohibited throughout the company's premises, except in specially designated areas. Required Skills and Experience: Good understanding of IT infrastructure Knowledge of desktop, server, printers and storage hardware and their components Knowledge of network devices and their roles Ability to plan, organize and adapt to changing job tasks within own role Open to respond to feedback and committed to self-development Team worker and 'can do' attitude Strong verbal and written communication skills Excellent customer facing, communication, interpersonal and presentation skills Strong analytical, logical and troubleshooting skills At least two years' experience working in a customer facing IT support environment Proficient in the use and support of: Microsoft Office 365 Microsoft Windows client Microsoft Windows Server Active Directory DNS, DHCP Printer Hardware Network cabling Mitel Telephony Mac desktop OSX Microsoft Exchange Remote Desktop Citrix XenDesktop and XenServer VMWare ESXi Email Relay and antispam Veeam Sonicwall routers Dell and HP server and network hardware Managed print solutions Hosted Telephone systems Desired Skills and Experience: Experience supporting clients in a legal environment MCSA, MCSE Citrix CCA, CCP, CCE VMWare VCA, VCP, VCAP, VCIX, VCDX ITIL foundation IT related degree Mitel accreditation
Feb 13, 2025
Full time
Job Summary: Technical Analysts play an integral role in providing a high-quality support service to our customers. This role is on-site daily in Edinburgh. The primary function of the role is to respond to customer IT support calls in a polite and efficient manner. The individual should be comfortable liaising with customers in person, over the phone or via email; possess a familiarity of clients within the Xerox group of companies and the ability to access all relevant support tools and information as required. Technical Analysts are expected to provide user guidance, perform service requests, maintenance and monitoring tasks and respond to alerts. They should also have excellent personal presentation and interpersonal skills in face to face client environments. As well as have the ability to work as a 'Team Player' in and amongst an ever developing and growing team. In order to perform the required function, it is essential the Technician has detailed technical knowledge of network infrastructure topology and support. Technical Analysts must have a good understanding and ability to work unsupervised on desktop, network and server support. The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery at the 2nd line level. This person will be integral to the mentoring and developing of the 1st Line Engineers in assisting with escalated calls and professional support. The Technical Analyst will also be expected to: Provide level 2 support for key incidents and issues related to our clients Provide problem management and technical analysis Maintain existing infrastructure systems Ensure that systems are patched and maintained in accordance with the clients and organisation's expectations Work with the SDM and Infrastructure Specialist team to ensure that any risks to availability or performance are identified During exceptional busy period it may be necessary to support the Service Desk 1st line team to ensure the call answering KPI's are maintained The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery, this person will be integral to the mentoring and developing of the 1st Line Engineers in assisting with escalated calls and professional support Key Responsibilities: Diagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined SLA's Provide onsite and remote desktop and server support Build rapport with all new and existing clients to develop positive working relationships Co-operation to promote the development of the service desk team and the success of the company as a whole Manage, update and close tickets in the call queue. Actively chase suppliers or resolution groups for resolution to incidents or problems. Support the Service Desk team during busy periods to ensure call answering KPI's are maintained. Proactively identify areas for improvement in conjunction with the Service Desk Manager and Service Delivery Manager Develop operational run books and knowledge base information Work as part of a team to implement/design new solutions. Working with 2nd line resources across the organisation to resolve or escalate problems. Act as an incident escalation point within in an ITIL Service Desk environment for the 1st Line Engineers. Ticket logging, escalating and regular feedback to the Service Desk Manager and Service Delivery Manager Ensure infrastructure is secure and meets security guidelines. Mentor team members on best practice. Develop and maintain run books. Ensure configuration documents are up to date. Ensure service processes for change, configuration and problem management are adhered to at all times. Raise Change Requests Be professional and courteous to colleagues and the clients. General Responsibilities: To support your colleagues, wherever practicable, to ensure they meet their objectives. To support the Board of Directors and Management Team in delivering change that benefits the business as a whole. To adhere to Xerox Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To work in accordance with the Data Protection Act and to ensure that all new systems are reported to your Data Protection Controller. To undertake such other duties as may be reasonably expected. To provide a healthy and comfortable working environment, smoking is prohibited throughout the company's premises, except in specially designated areas. Required Skills and Experience: Good understanding of IT infrastructure Knowledge of desktop, server, printers and storage hardware and their components Knowledge of network devices and their roles Ability to plan, organize and adapt to changing job tasks within own role Open to respond to feedback and committed to self-development Team worker and 'can do' attitude Strong verbal and written communication skills Excellent customer facing, communication, interpersonal and presentation skills Strong analytical, logical and troubleshooting skills At least two years' experience working in a customer facing IT support environment Proficient in the use and support of: Microsoft Office 365 Microsoft Windows client Microsoft Windows Server Active Directory DNS, DHCP Printer Hardware Network cabling Mitel Telephony Mac desktop OSX Microsoft Exchange Remote Desktop Citrix XenDesktop and XenServer VMWare ESXi Email Relay and antispam Veeam Sonicwall routers Dell and HP server and network hardware Managed print solutions Hosted Telephone systems Desired Skills and Experience: Experience supporting clients in a legal environment MCSA, MCSE Citrix CCA, CCP, CCE VMWare VCA, VCP, VCAP, VCIX, VCDX ITIL foundation IT related degree Mitel accreditation
Vacancy: Service Advisor Preston Prestige Franchised Motor Dealership Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team The Service Advisor position entails both working alongside the Service Manager and to deliver the goals of the business Welcome all customers at Service Reception in a warm and professional manner Advise customers of any additional work required Book vehicles into the department for work to be carried out Keep customers updated on the progress of their vehicle Delivering high levels of customer service, you will find their requirements and advise on cost, time scale and what exactly will happen. This role is within a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service Looking for someone with a strong customer service background, with the right personality and confidence to fit with the team. A professional, well presented, confident Service Advisor to work with the team on the front desk & workshop to hit and exceed targets. This is a position based on the front desk, customer facing, within a main dealership environment. The right individual must have previous motor trade experience as a Service Advisor or Aftersales Advisor. Having experience of Kerridge would be a distinct advantage but not essential The Benefits: 25 days holiday (plus bank holidays) Additional day's holiday on your birthday Discount retail shopping platform Preferential family rates Company pension scheme Death in Service policy Work wear supplied Childcare voucher scheme Cycle to work scheme Training, coaching and development funded Incentives and rewards Free tickets to local and national events Staff social events On site car parking Working hours/days: Mon - Fri: 8am to 5.30pm Sat: 8:30am - 12:30pm (1 in 3) Salary: 29,400 basic 35k + OTE FANTASTIC and realistic bonus scheme and people earning MUCH more Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Feb 13, 2025
Full time
Vacancy: Service Advisor Preston Prestige Franchised Motor Dealership Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team The Service Advisor position entails both working alongside the Service Manager and to deliver the goals of the business Welcome all customers at Service Reception in a warm and professional manner Advise customers of any additional work required Book vehicles into the department for work to be carried out Keep customers updated on the progress of their vehicle Delivering high levels of customer service, you will find their requirements and advise on cost, time scale and what exactly will happen. This role is within a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service Looking for someone with a strong customer service background, with the right personality and confidence to fit with the team. A professional, well presented, confident Service Advisor to work with the team on the front desk & workshop to hit and exceed targets. This is a position based on the front desk, customer facing, within a main dealership environment. The right individual must have previous motor trade experience as a Service Advisor or Aftersales Advisor. Having experience of Kerridge would be a distinct advantage but not essential The Benefits: 25 days holiday (plus bank holidays) Additional day's holiday on your birthday Discount retail shopping platform Preferential family rates Company pension scheme Death in Service policy Work wear supplied Childcare voucher scheme Cycle to work scheme Training, coaching and development funded Incentives and rewards Free tickets to local and national events Staff social events On site car parking Working hours/days: Mon - Fri: 8am to 5.30pm Sat: 8:30am - 12:30pm (1 in 3) Salary: 29,400 basic 35k + OTE FANTASTIC and realistic bonus scheme and people earning MUCH more Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Senior Technical Support Engineer London, W2 About Us The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats, and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park, and Bushy Park. We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK, with 77 million visits every year. We are now looking for a Senior Technical Support Engineer to join us on a full-time, permanent basis. The Benefits - Salary of £46,200 to £52,500 per annum, depending on experience - 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after three years service - Pension scheme (3% employee contribution; up to 10% employer contribution) - Hybrid/agile working options - Private medical insurance and healthcare cash plan - Employee assistance programme and access to mental health first aiders - Learning and development opportunities - Cycle to work scheme - Offices in a beautiful location This is a fantastic opportunity for an experienced IT professional with a strong background in network and infrastructure to join our dedicated organisation. You will have the chance to take on exciting projects that modernise and enhance the technology behind some of the world's most iconic green spaces. What s more, you will discover that each day brings a fresh new challenge, and this role will offer plenty of variety, ensuring you stay engaged and continuously develop your skills. So, if you are eager to use your IT expertise to help maintain and enhance the infrastructure supporting London s most iconic parks, read on and apply today! The Role As a Senior Technical Support Engineer, you will support our IT infrastructure, ensuring our IT solutions are secure and reliable. In this varied role, you'll balance daily tasks like user support, system administration, maintenance, and backups, with project-based work. This will include IT-related tasks within larger organisational projects and initiatives to enhance the IT infrastructure. Supporting the implementation of networked servers, you will work with other service providers and vendors to ensure we have the equipment to achieve our goals. Additionally, you will: - Build and maintain the servers required for internal testing, and production environments - Maintain access privileges and account groups - Perform fault assessment on systems issues and implement long-term solutions - Assist with the implementation of policy and strategy for IT and computer systems Please note, on occasion, this role will involve working at height. About You To be considered as a Senior Technical Support Engineer, you will need: - Experience in Meraki cloud-based dashboard management, including Meraki Access points, CCTV, and Teleworker 4G gateway - Windows 10 deployment experience, including autopilot, modern desktop experience, and Microsoft Endpoint Manager - Experience implementing backup strategies using Azure Site Recovery and Veeam - Expertise in designing, developing, and implementing infrastructure components and services (AD, DNS, DHCP, Hypervisors, Fibre Optic Networks, HPE G10+ Servers, and SAN) - Experience working with Cisco Switch legacy and 9000 series - Strong communication skills with the ability to simplify technical concepts for non-technical users - Cisco Certified Network Associate qualification Other organisations may call this role IT Infrastructure Engineer, Senior IT Engineer, Network Engineer, Technical Support Engineer, IT Systems Engineer, or IT Support Specialist. We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an Accessibility Tools button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion. So, if you are interested in this unique opportunity as a Senior Technical Support Engineer, please apply via the button shown. Successful candidates will be appointed on merit. Please note, that depending on the volume of applications received, we may close this vacancy earlier than the advertised closing date.
Feb 13, 2025
Full time
Senior Technical Support Engineer London, W2 About Us The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats, and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park, and Bushy Park. We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK, with 77 million visits every year. We are now looking for a Senior Technical Support Engineer to join us on a full-time, permanent basis. The Benefits - Salary of £46,200 to £52,500 per annum, depending on experience - 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after three years service - Pension scheme (3% employee contribution; up to 10% employer contribution) - Hybrid/agile working options - Private medical insurance and healthcare cash plan - Employee assistance programme and access to mental health first aiders - Learning and development opportunities - Cycle to work scheme - Offices in a beautiful location This is a fantastic opportunity for an experienced IT professional with a strong background in network and infrastructure to join our dedicated organisation. You will have the chance to take on exciting projects that modernise and enhance the technology behind some of the world's most iconic green spaces. What s more, you will discover that each day brings a fresh new challenge, and this role will offer plenty of variety, ensuring you stay engaged and continuously develop your skills. So, if you are eager to use your IT expertise to help maintain and enhance the infrastructure supporting London s most iconic parks, read on and apply today! The Role As a Senior Technical Support Engineer, you will support our IT infrastructure, ensuring our IT solutions are secure and reliable. In this varied role, you'll balance daily tasks like user support, system administration, maintenance, and backups, with project-based work. This will include IT-related tasks within larger organisational projects and initiatives to enhance the IT infrastructure. Supporting the implementation of networked servers, you will work with other service providers and vendors to ensure we have the equipment to achieve our goals. Additionally, you will: - Build and maintain the servers required for internal testing, and production environments - Maintain access privileges and account groups - Perform fault assessment on systems issues and implement long-term solutions - Assist with the implementation of policy and strategy for IT and computer systems Please note, on occasion, this role will involve working at height. About You To be considered as a Senior Technical Support Engineer, you will need: - Experience in Meraki cloud-based dashboard management, including Meraki Access points, CCTV, and Teleworker 4G gateway - Windows 10 deployment experience, including autopilot, modern desktop experience, and Microsoft Endpoint Manager - Experience implementing backup strategies using Azure Site Recovery and Veeam - Expertise in designing, developing, and implementing infrastructure components and services (AD, DNS, DHCP, Hypervisors, Fibre Optic Networks, HPE G10+ Servers, and SAN) - Experience working with Cisco Switch legacy and 9000 series - Strong communication skills with the ability to simplify technical concepts for non-technical users - Cisco Certified Network Associate qualification Other organisations may call this role IT Infrastructure Engineer, Senior IT Engineer, Network Engineer, Technical Support Engineer, IT Systems Engineer, or IT Support Specialist. We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an Accessibility Tools button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion. So, if you are interested in this unique opportunity as a Senior Technical Support Engineer, please apply via the button shown. Successful candidates will be appointed on merit. Please note, that depending on the volume of applications received, we may close this vacancy earlier than the advertised closing date.
SC Cleared Deployment Manager - 6 Mth FTC Location: Based at multiple client locations across England. This role involves a lot of travelling and unsociable hours. Fixed Term contract for 6 months, ASAP. Given the tight timescales we can only consider candidates who have active Security Clearance (SC) Role Summary Join us in a pivotal role to deliver technology into prisons to drive positive outcomes for our communities, providing offenders with better rehabilitation outcomes, excellent personal development, and challenging experiences. Why Triad: Glassdoor score of 4.8/5 95% of our staff would recommend Triad to a friend. 100% CEO approval "At Triad, I have felt a sense of support and community from day one. The range of projects and flexibility to try different roles means I can forge my career path with the support of my peers." About Us Join an award-winning team recognised twice for "Project Excellence" at "The Chartered Institute for IT & Computing Awards." Triad operates at the heart of the public sector, understanding its technology challenges, and delivering goals at the best value for UK citizens. We are on a mission to become the UK's favourite technology company by 2025. Triad defines, designs, and delivers digital solutions, boasting a 35-year track record of success across public, private, and third sectors. Our flat management structure and absence of burdensome hierarchy promote autonomy, fostering a creative and innovative environment for solving complex problems. Role Specification SC Cleared Working in a secure environment within Prisons, potentially with Male & Female Prisoners. There will be a requirement to be on site for 4-5 days per week, most weeks (normally a single site per week) but with the potential of other deployments in other regions. Working Long days and potentially un-sociable hours including occasional Sunday travel Significant amount of travel involved across England. On-site Management of the deployment of Networks, desktops, printers, and accessories. Management of on-site teams and 3rd party suppliers. Troubleshooting, Testing and Device management (i.e., logistics at site with equipment, asset management of devices and decommissioning of old devices). The role requires working occasionally in potentially tense and dangerous environments so the candidate must always be aware of their surroundings and adapt ways of working/ interactions accordingly. Key attributes: - Resilience, enthusiasm, durability, robustness, tenaciousness, empathy, and respect. Person Specification Good stakeholder and people management skills. Good planning and organisational skills. Self-Managing and good decision-making skills. Proactive approach to problem solving and issue management. Some Technical ability preferrable but not essential. Customer and Delivery focussed. Ability to manage several concurrent site deliveries and potentially a dispersed team. Ability to build trusted customer/stakeholder relationships. Work effectively with others, manage the deployment process effectively / smoothly. Soft skills The Deployment Manager should possess a range of soft skills that enable them to work effectively with others and manage the deployment process smoothly. Communication: Excellent both verbal and written. Problem-solving: Should be able to identify issues that arise during the deployment process and be proactive in identifying solutions to overcome them. Leadership: Will be able to provide direction and guidance to team members ensuring that everyone is working towards delivering a successful site deployment. Organisational: Managing multiple tasks and priorities simultaneously ensuring the deployment process runs smoothly. Attention to detail. What you will get 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). Perkbox membership Gym membership (up to 40 per month towards membership plus free membership at Lakeshore Fitness in Milton Keynes). Free health and wellbeing services (AIG Smart Health and Canada Life WeCare). What do our colleagues have to say? Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Interested? Please apply now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident employer, our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role.
Feb 13, 2025
Full time
SC Cleared Deployment Manager - 6 Mth FTC Location: Based at multiple client locations across England. This role involves a lot of travelling and unsociable hours. Fixed Term contract for 6 months, ASAP. Given the tight timescales we can only consider candidates who have active Security Clearance (SC) Role Summary Join us in a pivotal role to deliver technology into prisons to drive positive outcomes for our communities, providing offenders with better rehabilitation outcomes, excellent personal development, and challenging experiences. Why Triad: Glassdoor score of 4.8/5 95% of our staff would recommend Triad to a friend. 100% CEO approval "At Triad, I have felt a sense of support and community from day one. The range of projects and flexibility to try different roles means I can forge my career path with the support of my peers." About Us Join an award-winning team recognised twice for "Project Excellence" at "The Chartered Institute for IT & Computing Awards." Triad operates at the heart of the public sector, understanding its technology challenges, and delivering goals at the best value for UK citizens. We are on a mission to become the UK's favourite technology company by 2025. Triad defines, designs, and delivers digital solutions, boasting a 35-year track record of success across public, private, and third sectors. Our flat management structure and absence of burdensome hierarchy promote autonomy, fostering a creative and innovative environment for solving complex problems. Role Specification SC Cleared Working in a secure environment within Prisons, potentially with Male & Female Prisoners. There will be a requirement to be on site for 4-5 days per week, most weeks (normally a single site per week) but with the potential of other deployments in other regions. Working Long days and potentially un-sociable hours including occasional Sunday travel Significant amount of travel involved across England. On-site Management of the deployment of Networks, desktops, printers, and accessories. Management of on-site teams and 3rd party suppliers. Troubleshooting, Testing and Device management (i.e., logistics at site with equipment, asset management of devices and decommissioning of old devices). The role requires working occasionally in potentially tense and dangerous environments so the candidate must always be aware of their surroundings and adapt ways of working/ interactions accordingly. Key attributes: - Resilience, enthusiasm, durability, robustness, tenaciousness, empathy, and respect. Person Specification Good stakeholder and people management skills. Good planning and organisational skills. Self-Managing and good decision-making skills. Proactive approach to problem solving and issue management. Some Technical ability preferrable but not essential. Customer and Delivery focussed. Ability to manage several concurrent site deliveries and potentially a dispersed team. Ability to build trusted customer/stakeholder relationships. Work effectively with others, manage the deployment process effectively / smoothly. Soft skills The Deployment Manager should possess a range of soft skills that enable them to work effectively with others and manage the deployment process smoothly. Communication: Excellent both verbal and written. Problem-solving: Should be able to identify issues that arise during the deployment process and be proactive in identifying solutions to overcome them. Leadership: Will be able to provide direction and guidance to team members ensuring that everyone is working towards delivering a successful site deployment. Organisational: Managing multiple tasks and priorities simultaneously ensuring the deployment process runs smoothly. Attention to detail. What you will get 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). Perkbox membership Gym membership (up to 40 per month towards membership plus free membership at Lakeshore Fitness in Milton Keynes). Free health and wellbeing services (AIG Smart Health and Canada Life WeCare). What do our colleagues have to say? Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Interested? Please apply now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident employer, our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role.
G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that's what makes our G2 community strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak. We support our employees by offering benefits, such as flexible work, ample parental leave, and generous PTO. Click here to learn more about our benefits. About G2 - The Company When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You've come to the right place. G2 is going through exciting growth! We've recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. About The Role The part-time Employee Success Business Partner is responsible for building talent density and supporting organizational success across the EMEA region. This role will partner with the Revenue team and regional senior leadership, managers, and colleagues to build a collaborative and performance-driven culture. This is an in-person position in our London, England office. In This Role, You Will: Relationship Building & Strategic HR Partnership Be a thought partner and advisor to the Vice President, EMEA, and regional leadership, providing data-driven guidance on people-related policies and practices. Build trust and credibility throughout the organization by connecting teams to resources (including our Employee Success COEs) that drive the business forward. Talent strategy: accountable for talent management and talent acquisition including sourcing, screening, recruiting, and hiring external talent while supporting the development of internal teams. Manage complex employee relations issues including investigations and disciplinary actions. Think multiple steps ahead; prepare for potential problems and know when to escalate. Support Organizational Transformation Initiatives Coach and guide managers on performance management, team changes, and restructuring to increase talent density and productivity while achieving business objectives. Consult with and support managers on implementing changes, such as role changes, merit planning, onboarding, and offboarding. Effectively engage the Employee Success CoEs to manage and provide guidance to leaders on people and culture initiatives, including partnering with the Employee Experience team on leader action planning following engagement surveys. Support People Operations globally and ensure compliance with local/country guidelines Provide oversight and ensure compliance for all workforce requirements in collaboration with global People Operations teammates. Respond to employee questions and inquiries via our centralized ticketing system. Proactively improve, implement, and automate People processes to achieve scale in our rapidly-growing organization and an efficient self-service experience for employees. Serve as a participant, collaborator, and sometimes leader with projects, initiatives, and programs with the Global Employee Success Team including but not limited to annual handbook review, salary review/analysis, performance reviews, etc. Minimum Qualifications: 10+ years of progressive HR experience; knowledge and expertise across performance management, strategic business partnership, and employee engagement essential. Expertise across all areas of local regulations, practices, and laws, especially employee relations, compliance, and required policies. Ability to work in a regional and global fast-paced, ambiguous, and changing environment (involving diverse cultures and different geographies) with high volume workload and strong deliverables. Ability to interface at all levels of the organization and build collaborative relationships. Naturally curious problem solver, well-organized, and a strong communicator with an entrepreneurial spirit, strong EQ, and a passion to question status quo to drive continuous improvement. Proven ability to handle confidential information. What Can Help Your Application Stand Out: International experience across continents and cultures strongly preferred, specifically experience working with teams based in India. Prior experience in a start-up or high growth company. Proficient with Gsuite and Google platform (Gmail, Calendar, Drive, Sheets), ZenDesk, and HRIS systems. Our Commitment to Inclusivity and Diversity At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.
Feb 13, 2025
Full time
G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that's what makes our G2 community strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak. We support our employees by offering benefits, such as flexible work, ample parental leave, and generous PTO. Click here to learn more about our benefits. About G2 - The Company When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You've come to the right place. G2 is going through exciting growth! We've recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. About The Role The part-time Employee Success Business Partner is responsible for building talent density and supporting organizational success across the EMEA region. This role will partner with the Revenue team and regional senior leadership, managers, and colleagues to build a collaborative and performance-driven culture. This is an in-person position in our London, England office. In This Role, You Will: Relationship Building & Strategic HR Partnership Be a thought partner and advisor to the Vice President, EMEA, and regional leadership, providing data-driven guidance on people-related policies and practices. Build trust and credibility throughout the organization by connecting teams to resources (including our Employee Success COEs) that drive the business forward. Talent strategy: accountable for talent management and talent acquisition including sourcing, screening, recruiting, and hiring external talent while supporting the development of internal teams. Manage complex employee relations issues including investigations and disciplinary actions. Think multiple steps ahead; prepare for potential problems and know when to escalate. Support Organizational Transformation Initiatives Coach and guide managers on performance management, team changes, and restructuring to increase talent density and productivity while achieving business objectives. Consult with and support managers on implementing changes, such as role changes, merit planning, onboarding, and offboarding. Effectively engage the Employee Success CoEs to manage and provide guidance to leaders on people and culture initiatives, including partnering with the Employee Experience team on leader action planning following engagement surveys. Support People Operations globally and ensure compliance with local/country guidelines Provide oversight and ensure compliance for all workforce requirements in collaboration with global People Operations teammates. Respond to employee questions and inquiries via our centralized ticketing system. Proactively improve, implement, and automate People processes to achieve scale in our rapidly-growing organization and an efficient self-service experience for employees. Serve as a participant, collaborator, and sometimes leader with projects, initiatives, and programs with the Global Employee Success Team including but not limited to annual handbook review, salary review/analysis, performance reviews, etc. Minimum Qualifications: 10+ years of progressive HR experience; knowledge and expertise across performance management, strategic business partnership, and employee engagement essential. Expertise across all areas of local regulations, practices, and laws, especially employee relations, compliance, and required policies. Ability to work in a regional and global fast-paced, ambiguous, and changing environment (involving diverse cultures and different geographies) with high volume workload and strong deliverables. Ability to interface at all levels of the organization and build collaborative relationships. Naturally curious problem solver, well-organized, and a strong communicator with an entrepreneurial spirit, strong EQ, and a passion to question status quo to drive continuous improvement. Proven ability to handle confidential information. What Can Help Your Application Stand Out: International experience across continents and cultures strongly preferred, specifically experience working with teams based in India. Prior experience in a start-up or high growth company. Proficient with Gsuite and Google platform (Gmail, Calendar, Drive, Sheets), ZenDesk, and HRIS systems. Our Commitment to Inclusivity and Diversity At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.
IT Manager Based in Hemel Hempstead- 2 days a week in the office Salary from 55,000 - 65,000 My client based in Hemel Hempstead are looking for a stand-alone IT manager for their large, international business. Part of a much larger IT team based in Europe; you will be the main contact onsite for all UK users. Duties: Ensure that new service provision is complimentary to existing infrastructures and drives process efficiency across the organisation. Liaise with a range of potential service providers to ensure the best solutions and prices for Recordati are achieved, in conjunction with the legal team to negotiate contracts. Manage and take responsibility for the IT budget. Work closely with the providers of IT solutions to ensure SLAs and / or maintenance contracts are in place and adhered to. To take corrective action where service levels are not maintained. To manage the implementation of infrastructure changes in a structured manner, minimising the impact on business processes, in agreement with Group ICT. Act as the point of escalation for the IT supplier. Respond to IT tickets promptly in a professional manner, and follow up appropriately, investigating complex issues with the outsourced IT supplier. Working closely with our outsourced IT supplier to provide the best support for our users. Liaise with Group ICT about Infrastructure and global services when needed Ensure all new starters are fully equipped on their first day of employment. This will include set up of laptops, mobile phones, iPads and other equipment required in the day-to-day functioning of the teams, as well as email addresses and software provision. Experience sought: Previous experience of administration of hardware and software systems Knowledge of cloud-based technologies (especially Microsoft 365) Experience with a range of communication IT tools Good supplier management skills and ability to work with 3rd party providers to achieve desired outcomes Recent experience of practical, hands-on problem solving is essential Good knowledge of Microsoft technology (identity and profile, Windows Server) Good experience of supporting Windows desktops, MS Office Suite and Smartphones Understanding of standard network protocols (TCP/IP, DNS, DHCP etc.) Basic network, security and cyber security knowledge Possess excellent communication skills, both face to face and telephone. Benefits include flexible working, a 15% bonus, generous pension and no on call or out of hours support.
Feb 12, 2025
Full time
IT Manager Based in Hemel Hempstead- 2 days a week in the office Salary from 55,000 - 65,000 My client based in Hemel Hempstead are looking for a stand-alone IT manager for their large, international business. Part of a much larger IT team based in Europe; you will be the main contact onsite for all UK users. Duties: Ensure that new service provision is complimentary to existing infrastructures and drives process efficiency across the organisation. Liaise with a range of potential service providers to ensure the best solutions and prices for Recordati are achieved, in conjunction with the legal team to negotiate contracts. Manage and take responsibility for the IT budget. Work closely with the providers of IT solutions to ensure SLAs and / or maintenance contracts are in place and adhered to. To take corrective action where service levels are not maintained. To manage the implementation of infrastructure changes in a structured manner, minimising the impact on business processes, in agreement with Group ICT. Act as the point of escalation for the IT supplier. Respond to IT tickets promptly in a professional manner, and follow up appropriately, investigating complex issues with the outsourced IT supplier. Working closely with our outsourced IT supplier to provide the best support for our users. Liaise with Group ICT about Infrastructure and global services when needed Ensure all new starters are fully equipped on their first day of employment. This will include set up of laptops, mobile phones, iPads and other equipment required in the day-to-day functioning of the teams, as well as email addresses and software provision. Experience sought: Previous experience of administration of hardware and software systems Knowledge of cloud-based technologies (especially Microsoft 365) Experience with a range of communication IT tools Good supplier management skills and ability to work with 3rd party providers to achieve desired outcomes Recent experience of practical, hands-on problem solving is essential Good knowledge of Microsoft technology (identity and profile, Windows Server) Good experience of supporting Windows desktops, MS Office Suite and Smartphones Understanding of standard network protocols (TCP/IP, DNS, DHCP etc.) Basic network, security and cyber security knowledge Possess excellent communication skills, both face to face and telephone. Benefits include flexible working, a 15% bonus, generous pension and no on call or out of hours support.
An excellent opportunity to work for a market leader in the EdTech sector supporting large-scale software implementations. The position will be part of our implementation team to onboard new customers to the full suite of projects (MIs, Vision, Finance and MAT Finance). Projects will range from small, single schools through to large-scale programmes to onboard whole LAs or large Trusts. Specific responsibilities For a portfolio of customers, you will provide end to end project management from the point of sale until live. The role will: Lead Discovery sessions to understand customer requirements Put together the project plan for the customer, and liaise with the customer success team to ensure they have a robust training plan Manage the data migration, with support from migration coordinators Maintain effective communication with the customer until they are handed over to helpdesk and their customer success manager Required skills, knowledge and experience Excellent communicator, both written and verbally Good stakeholder management skills Excellent prioritisation skills Some Project Management experience would be a plus Desirable skills, knowledge and experience Understanding of data migration processes and services Experience with MIS switchovers Bromcom is an Equal Opportunities employer
Feb 12, 2025
Full time
An excellent opportunity to work for a market leader in the EdTech sector supporting large-scale software implementations. The position will be part of our implementation team to onboard new customers to the full suite of projects (MIs, Vision, Finance and MAT Finance). Projects will range from small, single schools through to large-scale programmes to onboard whole LAs or large Trusts. Specific responsibilities For a portfolio of customers, you will provide end to end project management from the point of sale until live. The role will: Lead Discovery sessions to understand customer requirements Put together the project plan for the customer, and liaise with the customer success team to ensure they have a robust training plan Manage the data migration, with support from migration coordinators Maintain effective communication with the customer until they are handed over to helpdesk and their customer success manager Required skills, knowledge and experience Excellent communicator, both written and verbally Good stakeholder management skills Excellent prioritisation skills Some Project Management experience would be a plus Desirable skills, knowledge and experience Understanding of data migration processes and services Experience with MIS switchovers Bromcom is an Equal Opportunities employer
Job Title: IT Engineer Location: Harlow, UK Our client is an exciting and innovative new tech support company based in Essex, where your passion for technology and drive to s hape the future will be celebrated. This organisation is providing fantastic prospects for personal and professional growth, looking for an individual to play a pivotal role in building a company that values innovation, collaboration, and excellence. Position Summary: They are seeking a highly motivated and skilled Tech Support Engineer with proven experience as an IT Systems Engineer or equivalent. This role is ideal for someone who embraces learning new technologies and aligns with their core values of c uriosity, adaptability, and innovation. If you have a genuine passion for technology and want to grow with a company that's committed to your development, we want to hear from you. Key Responsibilities: Provide technical support to resolve hardware, software, and network-related issues. Configure and maintain Microsoft 365, Azure, Intune, and Teams services. Troubleshoot and resolve LAN, VPN, firewall, and network-related issues, including WatchGuard and Palo Alto firewalls. Deploy and support Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams. Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune. Optimize and troubleshoot Windows Server environments (Apply online only and virtualization platforms such as Hyper-V. Utilize RMM tools for proactive system maintenance and monitoring. Maintain and enhance network infrastructure, including LAN/WAN, routing, switching, VLANs, and VPNs. Stay updated with emerging technologies to enhance service offerings. Qualifications & Skills: 2-3 years of experience working at an MSP, with both onsite and support desk experience. Proven experience as an IT Systems Engineer or in a similar technical support role. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. Hands-on experience with Microsoft 365, Azure, Intune, and Teams. Networking knowledge, including VPN connectivity, LAN configuration, routing, switching, VLANs, and firewall management (WatchGuard, Palo Alto preferred). Proficiency in managing Windows Server environments (Apply online only , Active Directory, AD Sync, and Group Policy. Familiarity with virtualization technologies such as Hyper-V. Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools. Must be a UK resident with a valid driver's license and own car available for business use. Desirable: Microsoft Certifications. Exposure to ITIL or other ITSM frameworks. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal and professional growth in a collaborative and supportive environment. Work on cutting-edge technologies and innovative projects. Competitive salary and benefits package. A workplace culture that values curiosity, adaptability, and a passion for technology. How to Apply: If you are a tech enthusiast with a drive to innovate and grow, we would love to hear from you. INDREC
Feb 12, 2025
Full time
Job Title: IT Engineer Location: Harlow, UK Our client is an exciting and innovative new tech support company based in Essex, where your passion for technology and drive to s hape the future will be celebrated. This organisation is providing fantastic prospects for personal and professional growth, looking for an individual to play a pivotal role in building a company that values innovation, collaboration, and excellence. Position Summary: They are seeking a highly motivated and skilled Tech Support Engineer with proven experience as an IT Systems Engineer or equivalent. This role is ideal for someone who embraces learning new technologies and aligns with their core values of c uriosity, adaptability, and innovation. If you have a genuine passion for technology and want to grow with a company that's committed to your development, we want to hear from you. Key Responsibilities: Provide technical support to resolve hardware, software, and network-related issues. Configure and maintain Microsoft 365, Azure, Intune, and Teams services. Troubleshoot and resolve LAN, VPN, firewall, and network-related issues, including WatchGuard and Palo Alto firewalls. Deploy and support Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams. Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune. Optimize and troubleshoot Windows Server environments (Apply online only and virtualization platforms such as Hyper-V. Utilize RMM tools for proactive system maintenance and monitoring. Maintain and enhance network infrastructure, including LAN/WAN, routing, switching, VLANs, and VPNs. Stay updated with emerging technologies to enhance service offerings. Qualifications & Skills: 2-3 years of experience working at an MSP, with both onsite and support desk experience. Proven experience as an IT Systems Engineer or in a similar technical support role. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. Hands-on experience with Microsoft 365, Azure, Intune, and Teams. Networking knowledge, including VPN connectivity, LAN configuration, routing, switching, VLANs, and firewall management (WatchGuard, Palo Alto preferred). Proficiency in managing Windows Server environments (Apply online only , Active Directory, AD Sync, and Group Policy. Familiarity with virtualization technologies such as Hyper-V. Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools. Must be a UK resident with a valid driver's license and own car available for business use. Desirable: Microsoft Certifications. Exposure to ITIL or other ITSM frameworks. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal and professional growth in a collaborative and supportive environment. Work on cutting-edge technologies and innovative projects. Competitive salary and benefits package. A workplace culture that values curiosity, adaptability, and a passion for technology. How to Apply: If you are a tech enthusiast with a drive to innovate and grow, we would love to hear from you. INDREC
Job Summary The ideal candidate will be responsible for designing and implementing user-friendly web applications that enhance user experience. You will work closely with designers and back-end developers to create responsive and high-performance applications. A strong understanding of modern web technologies and a passion for creating seamless user interfaces are essential. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply. Sponsorship is not provided. Highlights: 28 days of annual leave, including bank holidays. Career progression opportunities. Newly renovated office with latest technology and merseyside views. Company events. Competitive salary. What we are looking to achieve: We are in the process of building a new platform/marketplace with an user interface, registration, profile creation, service list, payment integration, reviews and ratings, dispute resolution, etc. Role: Frontend developer responsibilities and skills. 1. UI/UX Implementation Convert UI/UX designs into high-quality, responsive code using HTML, CSS, and Vue.js. Ensure pixel-perfect implementation of the design system across all pages. Maintain consistency in design across desktop, tablet, and mobile devices. 2. Component Development Build reusable Vue.js components to support dynamic and modular design. Implement components like search bars, filters, listings, and service detail modals. Optimize components for performance and scalability. 3. Integration with Backend Collaborate with backend developers to integrate APIs. Handle data binding and state management using Vuex or similar tools. Ensure smooth communication between the front end and back end for functionalities like user authentication, file uploads, and payment processes. 4. Performance Optimization Optimize website loading times and overall performance by implementing best practices (e.g., lazy loading, efficient DOM manipulation). Ensure performance metrics like First Contentful Paint (FCP) and Time to Interactive (TTI) meet industry standards. 5. Accessibility and Usability Implement web accessibility standards (e.g., WCAG) to ensure inclusivity. Conduct usability testing to refine and enhance the user experience. 6. Collaboration and Leadership Work closely with designers, backend developers, product managers, and QA teams. Provide technical leadership, mentoring junior developers, and setting coding standards. Participate in code reviews to ensure quality and consistency. 7. Feature Development Develop core marketplace features such as: User dashboards Service listing pages Search and filter functionalities Real-time chat/messaging Notifications (e.g., new messages, offers) Payment gateways 8. Version Control and CI/CD Manage code using Git. Set up and maintain CI/CD pipelines to streamline the deployment of front-end code. 9. Testing and Debugging Write and maintain unit and end-to-end tests for Vue.js components. Debug cross-browser compatibility issues and resolve them effectively. 10. Continuous Improvement Stay updated on the latest front-end technologies and trends. Propose and implement improvements to the codebase and front-end architecture. Tools and Technologies that will be used and the candidate must have: Core Technologies: HTML, CSS (SCSS or TailwindCSS), JavaScript (ES6+), Vue.js State Management: Vuex or Pinia API Integration: Axios, Fetch API Testing Frameworks: Jest, Cypress Version Control: Git/GitHub/GitLab Performance Tools: Lighthouse, Webpack, or Vite Collaboration Tools: Jira, Slack, Figma We have a simple and straightforward interview process in place. As part of this process, the candidate will have the opportunity to complete a digital assessment on site, specifically tailored to the position. Once completed, they will have the chance to chat with one of our HR members. The assessment typically takes 50 to 60 minutes to complete . Job Types: Full-time, Permanent Schedule: Monday to friday Work Location: In person
Feb 12, 2025
Full time
Job Summary The ideal candidate will be responsible for designing and implementing user-friendly web applications that enhance user experience. You will work closely with designers and back-end developers to create responsive and high-performance applications. A strong understanding of modern web technologies and a passion for creating seamless user interfaces are essential. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply. Sponsorship is not provided. Highlights: 28 days of annual leave, including bank holidays. Career progression opportunities. Newly renovated office with latest technology and merseyside views. Company events. Competitive salary. What we are looking to achieve: We are in the process of building a new platform/marketplace with an user interface, registration, profile creation, service list, payment integration, reviews and ratings, dispute resolution, etc. Role: Frontend developer responsibilities and skills. 1. UI/UX Implementation Convert UI/UX designs into high-quality, responsive code using HTML, CSS, and Vue.js. Ensure pixel-perfect implementation of the design system across all pages. Maintain consistency in design across desktop, tablet, and mobile devices. 2. Component Development Build reusable Vue.js components to support dynamic and modular design. Implement components like search bars, filters, listings, and service detail modals. Optimize components for performance and scalability. 3. Integration with Backend Collaborate with backend developers to integrate APIs. Handle data binding and state management using Vuex or similar tools. Ensure smooth communication between the front end and back end for functionalities like user authentication, file uploads, and payment processes. 4. Performance Optimization Optimize website loading times and overall performance by implementing best practices (e.g., lazy loading, efficient DOM manipulation). Ensure performance metrics like First Contentful Paint (FCP) and Time to Interactive (TTI) meet industry standards. 5. Accessibility and Usability Implement web accessibility standards (e.g., WCAG) to ensure inclusivity. Conduct usability testing to refine and enhance the user experience. 6. Collaboration and Leadership Work closely with designers, backend developers, product managers, and QA teams. Provide technical leadership, mentoring junior developers, and setting coding standards. Participate in code reviews to ensure quality and consistency. 7. Feature Development Develop core marketplace features such as: User dashboards Service listing pages Search and filter functionalities Real-time chat/messaging Notifications (e.g., new messages, offers) Payment gateways 8. Version Control and CI/CD Manage code using Git. Set up and maintain CI/CD pipelines to streamline the deployment of front-end code. 9. Testing and Debugging Write and maintain unit and end-to-end tests for Vue.js components. Debug cross-browser compatibility issues and resolve them effectively. 10. Continuous Improvement Stay updated on the latest front-end technologies and trends. Propose and implement improvements to the codebase and front-end architecture. Tools and Technologies that will be used and the candidate must have: Core Technologies: HTML, CSS (SCSS or TailwindCSS), JavaScript (ES6+), Vue.js State Management: Vuex or Pinia API Integration: Axios, Fetch API Testing Frameworks: Jest, Cypress Version Control: Git/GitHub/GitLab Performance Tools: Lighthouse, Webpack, or Vite Collaboration Tools: Jira, Slack, Figma We have a simple and straightforward interview process in place. As part of this process, the candidate will have the opportunity to complete a digital assessment on site, specifically tailored to the position. Once completed, they will have the chance to chat with one of our HR members. The assessment typically takes 50 to 60 minutes to complete . Job Types: Full-time, Permanent Schedule: Monday to friday Work Location: In person
I am currently seeking a Helpdesk Officer for an Arts Organisation in London. The role is 5 days a week on site and the successful candidate will join a small but essential team that provides support to the IT Users covering all areas of IT. The Helpdesk is an essential part of the Infrastructure & Operations team. We are currently embarking on a programme of upgrades that will provide opportunities to be involved in the implementation and ongoing support. Requirements Log and respond to incidents and requests from IT service users efficiently and in a timely manner. Keep IT service users informed of the progress of their call and on resolution, confirm resolution with the user, and if they agree, close the incident. Escalate calls to the appropriate team member as appropriate. Be the first point of contact for laptops, printers, telephones, and mobile devices and, where appropriate, liaise with contracted third parties to ensure the successful resolution of any reported requests or incidents. Report potential user training needs to the IT line manager where repeated requests for software assistance have been requested. Where qualified and approved, provide basic user training for specific IT services, especially where this aids the resolution of an incident or prevents a future incident from occurring. Experience Able to demonstrate effective organisational skills with the ability to work calmly under pressure, multitask and prioritise. Able to effectively work both independently and as part of a team. Flexible and helpful attitude. In particular, the ability to empathise with IT Helpdesk customers and respond sensitively to their problems, requests, and complaints. Experience working in an IT Helpdesk environment delivering excellent customer service. Good IT skills, including knowledge of current desktop operating systems and Microsoft / Google productivity tools. Experience in troubleshooting desktop, laptop, MAC, and printer issues.
Feb 12, 2025
Full time
I am currently seeking a Helpdesk Officer for an Arts Organisation in London. The role is 5 days a week on site and the successful candidate will join a small but essential team that provides support to the IT Users covering all areas of IT. The Helpdesk is an essential part of the Infrastructure & Operations team. We are currently embarking on a programme of upgrades that will provide opportunities to be involved in the implementation and ongoing support. Requirements Log and respond to incidents and requests from IT service users efficiently and in a timely manner. Keep IT service users informed of the progress of their call and on resolution, confirm resolution with the user, and if they agree, close the incident. Escalate calls to the appropriate team member as appropriate. Be the first point of contact for laptops, printers, telephones, and mobile devices and, where appropriate, liaise with contracted third parties to ensure the successful resolution of any reported requests or incidents. Report potential user training needs to the IT line manager where repeated requests for software assistance have been requested. Where qualified and approved, provide basic user training for specific IT services, especially where this aids the resolution of an incident or prevents a future incident from occurring. Experience Able to demonstrate effective organisational skills with the ability to work calmly under pressure, multitask and prioritise. Able to effectively work both independently and as part of a team. Flexible and helpful attitude. In particular, the ability to empathise with IT Helpdesk customers and respond sensitively to their problems, requests, and complaints. Experience working in an IT Helpdesk environment delivering excellent customer service. Good IT skills, including knowledge of current desktop operating systems and Microsoft / Google productivity tools. Experience in troubleshooting desktop, laptop, MAC, and printer issues.
Salary: Circa £45,000 per annum negotiable depending on experience + fantastic benefits Jisc grade: TDV2 (internal use only) Contract: Permanent Hours: 35 hours per week Reports into: Business Systems salesforce developer Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. About Jisc: Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sector. About the role: Due to expansion in the team, we currently have a number of vacancies available. This is an exciting opportunity to play a vital role in continually improving and enhancing the Salesforce platform at Jisc and you will have the opportunity to work closely with experienced Salesforce Developers to develop, support and maintain the Salesforce platform. As a Salesforce Developer on our team, you'll have the opportunity to work on a diverse range of developments that will not only challenge your technical skills but also allow you to expand them in new and exciting ways. You'll collaborate with cross-functional teams, gain exposure to different clouds, and leverage the latest Salesforce technologies. This variety keeps the work dynamic, and with each new challenge, you'll deepen your expertise and grow as a developer, positioning yourself for future success. Working with the development team you will provide the resources for 2nd and 3rd line technical support (break/ fix), delivering changes from the operational backlog (delivered via fortnightly sprints) and project-based work for larger change and transformational initiatives. This role provides excellent opportunities to become Salesforce certified or expand your Salesforce certifications. Jisc is constantly expanding its use of Salesforce and there are always new elements of the platform to learn. Other Responsibilities will include: Provide system development and administration on Salesforce associated clouds including, but not limited to, Sales, Service, Experience, CPQ and Communications. Provide 2nd line support for Salesforce including technical queries, usability, reporting, events, integration systems, change requests and policy. Consult stakeholders regarding system functionality and usability to enhance customer experience (CX). Conduct manual and automated tests against work to ensure it meets customer expectations and quality standards. Key Skills and Experience: Previous experience working as a Salesforce developer with exposure to ideally at least one of the following technologies: o Salesforce SalesCloud for CRM o Salesforce ServiceCloud for ITSM o Salesforce CPQ Experience working in a technical support role (helpdesk) or customer service/ facing role. Ability to perform unit, system, peer and support user-acceptance testing. An understanding of Agile principles including Scrum, Sprint, Backlog, Epic and User Story. Proficiency in Apex, JavaScript, and Lightning components. Proficiency using Visual Studio Code, Salesforce CLI and Extensions. We are constantly changing and evolving at Jisc, so this job description just gives a flavour of what the role involves. It will change as our operations develop. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles! Why work for us? At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. Take a look at our fantastic benefits! We offer: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days Generous flexible pension schemes Protection benefit - life cover Annual Jisc performance award A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support A generous budget to support you with external learning and Continuous professional development Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money The opportunity to donate to charity tax-free with our Payroll Giving benefit Electric Car Lease Scheme and option to purchase SmartTech - spreading the cost of your everyday white goods and technology A wide range of discounts from retailers and big-name high-street stores and CSSC membership Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Cycle to work scheme and eye care scheme including free eye test vouchers and £70 towards new glasses for VDU use Free flu vaccinations Employee recognition awards and travel loans A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning Equity, diversity and inclusion At Jisc, we don't look for 'sameness', but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. 'Always inclusive' is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success. Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work with passionate colleagues to strengthen knowledge and awareness, provide learning and development opportunities, and foster multiple employee networks which create a sense of community and influence our policies and practice. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. Application process: We want you to showcase your talent throughout the recruitment process. Please let us know how we can best support you to do that; for example, if there are any reasonable adjustments we may be able to put in place. We will be happy to help you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! If you are currently a Jisc employee, please apply through your Dayforce Employee profile. Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge. No agencies please. You will need to create an account and sign in to apply for a role
Feb 12, 2025
Full time
Salary: Circa £45,000 per annum negotiable depending on experience + fantastic benefits Jisc grade: TDV2 (internal use only) Contract: Permanent Hours: 35 hours per week Reports into: Business Systems salesforce developer Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. About Jisc: Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sector. About the role: Due to expansion in the team, we currently have a number of vacancies available. This is an exciting opportunity to play a vital role in continually improving and enhancing the Salesforce platform at Jisc and you will have the opportunity to work closely with experienced Salesforce Developers to develop, support and maintain the Salesforce platform. As a Salesforce Developer on our team, you'll have the opportunity to work on a diverse range of developments that will not only challenge your technical skills but also allow you to expand them in new and exciting ways. You'll collaborate with cross-functional teams, gain exposure to different clouds, and leverage the latest Salesforce technologies. This variety keeps the work dynamic, and with each new challenge, you'll deepen your expertise and grow as a developer, positioning yourself for future success. Working with the development team you will provide the resources for 2nd and 3rd line technical support (break/ fix), delivering changes from the operational backlog (delivered via fortnightly sprints) and project-based work for larger change and transformational initiatives. This role provides excellent opportunities to become Salesforce certified or expand your Salesforce certifications. Jisc is constantly expanding its use of Salesforce and there are always new elements of the platform to learn. Other Responsibilities will include: Provide system development and administration on Salesforce associated clouds including, but not limited to, Sales, Service, Experience, CPQ and Communications. Provide 2nd line support for Salesforce including technical queries, usability, reporting, events, integration systems, change requests and policy. Consult stakeholders regarding system functionality and usability to enhance customer experience (CX). Conduct manual and automated tests against work to ensure it meets customer expectations and quality standards. Key Skills and Experience: Previous experience working as a Salesforce developer with exposure to ideally at least one of the following technologies: o Salesforce SalesCloud for CRM o Salesforce ServiceCloud for ITSM o Salesforce CPQ Experience working in a technical support role (helpdesk) or customer service/ facing role. Ability to perform unit, system, peer and support user-acceptance testing. An understanding of Agile principles including Scrum, Sprint, Backlog, Epic and User Story. Proficiency in Apex, JavaScript, and Lightning components. Proficiency using Visual Studio Code, Salesforce CLI and Extensions. We are constantly changing and evolving at Jisc, so this job description just gives a flavour of what the role involves. It will change as our operations develop. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles! Why work for us? At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. Take a look at our fantastic benefits! We offer: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days Generous flexible pension schemes Protection benefit - life cover Annual Jisc performance award A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support A generous budget to support you with external learning and Continuous professional development Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money The opportunity to donate to charity tax-free with our Payroll Giving benefit Electric Car Lease Scheme and option to purchase SmartTech - spreading the cost of your everyday white goods and technology A wide range of discounts from retailers and big-name high-street stores and CSSC membership Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Cycle to work scheme and eye care scheme including free eye test vouchers and £70 towards new glasses for VDU use Free flu vaccinations Employee recognition awards and travel loans A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning Equity, diversity and inclusion At Jisc, we don't look for 'sameness', but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. 'Always inclusive' is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success. Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work with passionate colleagues to strengthen knowledge and awareness, provide learning and development opportunities, and foster multiple employee networks which create a sense of community and influence our policies and practice. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. Application process: We want you to showcase your talent throughout the recruitment process. Please let us know how we can best support you to do that; for example, if there are any reasonable adjustments we may be able to put in place. We will be happy to help you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! If you are currently a Jisc employee, please apply through your Dayforce Employee profile. Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge. No agencies please. You will need to create an account and sign in to apply for a role
Job Summary The ideal candidate will be responsible for designing and implementing user-friendly web applications that enhance user experience. You will work closely with designers and back-end developers to create responsive and high-performance applications. A strong understanding of modern web technologies and a passion for creating seamless user interfaces are essential. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply. Sponsorship is not provided. Highlights: 28 days of annual leave, including bank holidays. Career progression opportunities. Newly renovated office with latest technology and merseyside views. Company events. Competitive salary. What we are looking to achieve: We are in the process of building a new platform/marketplace with an user interface, registration, profile creation, service list, payment integration, reviews and ratings, dispute resolution, etc. Role: Frontend developer responsibilities and skills. 1. UI/UX Implementation Convert UI/UX designs into high-quality, responsive code using HTML, CSS, and Vue.js. Ensure pixel-perfect implementation of the design system across all pages. Maintain consistency in design across desktop, tablet, and mobile devices. 2. Component Development Build reusable Vue.js components to support dynamic and modular design. Implement components like search bars, filters, listings, and service detail modals. Optimize components for performance and scalability. 3. Integration with Backend Collaborate with backend developers to integrate APIs. Handle data binding and state management using Vuex or similar tools. Ensure smooth communication between the front end and back end for functionalities like user authentication, file uploads, and payment processes. 4. Performance Optimization Optimize website loading times and overall performance by implementing best practices (e.g., lazy loading, efficient DOM manipulation). Ensure performance metrics like First Contentful Paint (FCP) and Time to Interactive (TTI) meet industry standards. 5. Accessibility and Usability Implement web accessibility standards (e.g., WCAG) to ensure inclusivity. Conduct usability testing to refine and enhance the user experience. 6. Collaboration and Leadership Work closely with designers, backend developers, product managers, and QA teams. Provide technical leadership, mentoring junior developers, and setting coding standards. Participate in code reviews to ensure quality and consistency. 7. Feature Development Develop core marketplace features such as: User dashboards Service listing pages Search and filter functionalities Real-time chat/messaging Notifications (e.g., new messages, offers) Payment gateways 8. Version Control and CI/CD Manage code using Git. Set up and maintain CI/CD pipelines to streamline the deployment of front-end code. 9. Testing and Debugging Write and maintain unit and end-to-end tests for Vue.js components. Debug cross-browser compatibility issues and resolve them effectively. 10. Continuous Improvement Stay updated on the latest front-end technologies and trends. Propose and implement improvements to the codebase and front-end architecture. Tools and Technologies that will be used and the candidate must have: Core Technologies: HTML, CSS (SCSS or TailwindCSS), JavaScript (ES6+), Vue.js State Management: Vuex or Pinia API Integration: Axios, Fetch API Testing Frameworks: Jest, Cypress Version Control: Git/GitHub/GitLab Performance Tools: Lighthouse, Webpack, or Vite Collaboration Tools: Jira, Slack, Figma We have a simple and straightforward interview process in place. As part of this process, the candidate will have the opportunity to complete a digital assessment on site, specifically tailored to the position. Once completed, they will have the chance to chat with one of our HR members. The assessment typically takes 50 to 60 minutes to complete . Job Types: Full-time, Permanent Schedule: Monday to friday Work Location: In person
Feb 12, 2025
Full time
Job Summary The ideal candidate will be responsible for designing and implementing user-friendly web applications that enhance user experience. You will work closely with designers and back-end developers to create responsive and high-performance applications. A strong understanding of modern web technologies and a passion for creating seamless user interfaces are essential. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply. Sponsorship is not provided. Highlights: 28 days of annual leave, including bank holidays. Career progression opportunities. Newly renovated office with latest technology and merseyside views. Company events. Competitive salary. What we are looking to achieve: We are in the process of building a new platform/marketplace with an user interface, registration, profile creation, service list, payment integration, reviews and ratings, dispute resolution, etc. Role: Frontend developer responsibilities and skills. 1. UI/UX Implementation Convert UI/UX designs into high-quality, responsive code using HTML, CSS, and Vue.js. Ensure pixel-perfect implementation of the design system across all pages. Maintain consistency in design across desktop, tablet, and mobile devices. 2. Component Development Build reusable Vue.js components to support dynamic and modular design. Implement components like search bars, filters, listings, and service detail modals. Optimize components for performance and scalability. 3. Integration with Backend Collaborate with backend developers to integrate APIs. Handle data binding and state management using Vuex or similar tools. Ensure smooth communication between the front end and back end for functionalities like user authentication, file uploads, and payment processes. 4. Performance Optimization Optimize website loading times and overall performance by implementing best practices (e.g., lazy loading, efficient DOM manipulation). Ensure performance metrics like First Contentful Paint (FCP) and Time to Interactive (TTI) meet industry standards. 5. Accessibility and Usability Implement web accessibility standards (e.g., WCAG) to ensure inclusivity. Conduct usability testing to refine and enhance the user experience. 6. Collaboration and Leadership Work closely with designers, backend developers, product managers, and QA teams. Provide technical leadership, mentoring junior developers, and setting coding standards. Participate in code reviews to ensure quality and consistency. 7. Feature Development Develop core marketplace features such as: User dashboards Service listing pages Search and filter functionalities Real-time chat/messaging Notifications (e.g., new messages, offers) Payment gateways 8. Version Control and CI/CD Manage code using Git. Set up and maintain CI/CD pipelines to streamline the deployment of front-end code. 9. Testing and Debugging Write and maintain unit and end-to-end tests for Vue.js components. Debug cross-browser compatibility issues and resolve them effectively. 10. Continuous Improvement Stay updated on the latest front-end technologies and trends. Propose and implement improvements to the codebase and front-end architecture. Tools and Technologies that will be used and the candidate must have: Core Technologies: HTML, CSS (SCSS or TailwindCSS), JavaScript (ES6+), Vue.js State Management: Vuex or Pinia API Integration: Axios, Fetch API Testing Frameworks: Jest, Cypress Version Control: Git/GitHub/GitLab Performance Tools: Lighthouse, Webpack, or Vite Collaboration Tools: Jira, Slack, Figma We have a simple and straightforward interview process in place. As part of this process, the candidate will have the opportunity to complete a digital assessment on site, specifically tailored to the position. Once completed, they will have the chance to chat with one of our HR members. The assessment typically takes 50 to 60 minutes to complete . Job Types: Full-time, Permanent Schedule: Monday to friday Work Location: In person
A great opportunity for a Bridge Design Engineer specialising in Highways and Structures to join our Transportation team in either Birmingham or London. In this position you'll support the Lead Engineer/Design Manager and oversee a team of Junior Engineers and Technicians in delivering design packages that meet the client's brief within timeframes and budgets. A valid UK driving licences is an essential requirement for this role. Could this be you? Can you envision a world without transportation links by land, sea, or air? Neither can we! Your journey is our journey. Join us at Kier Transportation, where we are working brilliantly together to make a difference, supporting the movement of people, goods, and equipment. Location : Birmingham / London - remote working available, with travel to the office required Contract : Permanent Fulltime with some flexibility on hours Salary : £34,500 - £47,500 per annum + benefits Responsibilities As a Bridge Design Engineer, you'll assist the Lead Engineer on highways structures schemes which may involve (but are not limited to); scheme investigation, site and structure inspections, data collection and analysis, feasibility and options studies, preliminary and detailed design, preparation of tender documents and inspection of works during construction. Your day to day will include: Acting as a Designer on work undertaken by the team and ensuring high quality of work produced by the team Contributing to Value Management / Engineering to support Team Leaders and Project Managers in ensuring that schemes are delivered with innovation Provide information to populate the risk register and decision register and update this information as the project develops What are we looking for? This role of Bridge Design Engineer is great if you have: A degree or equivalent in a Civil/Structural Engineering Working towards or nearly Chartered / incorporated member of a relevant professional institution (MICE/MIStructE or equivalent) Experience in inspection, assessment, design and construction of highways structures to DMRB and Eurocodes Knowledge and experience of using design/analysis software (e.g. LUSAS, Midas, Archie M, Autodesk Bridge Design) Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. We look forward to seeing your application to join the Matched pension scheme up to 7.5%, Life Assurance, Enhanced Family Friendly Policies, Discounts on go-to brands, Free Heath and wellbeing services, Training and development schemes, Electric Vehicle Leasing, Paid volunteering leave.
Feb 12, 2025
Full time
A great opportunity for a Bridge Design Engineer specialising in Highways and Structures to join our Transportation team in either Birmingham or London. In this position you'll support the Lead Engineer/Design Manager and oversee a team of Junior Engineers and Technicians in delivering design packages that meet the client's brief within timeframes and budgets. A valid UK driving licences is an essential requirement for this role. Could this be you? Can you envision a world without transportation links by land, sea, or air? Neither can we! Your journey is our journey. Join us at Kier Transportation, where we are working brilliantly together to make a difference, supporting the movement of people, goods, and equipment. Location : Birmingham / London - remote working available, with travel to the office required Contract : Permanent Fulltime with some flexibility on hours Salary : £34,500 - £47,500 per annum + benefits Responsibilities As a Bridge Design Engineer, you'll assist the Lead Engineer on highways structures schemes which may involve (but are not limited to); scheme investigation, site and structure inspections, data collection and analysis, feasibility and options studies, preliminary and detailed design, preparation of tender documents and inspection of works during construction. Your day to day will include: Acting as a Designer on work undertaken by the team and ensuring high quality of work produced by the team Contributing to Value Management / Engineering to support Team Leaders and Project Managers in ensuring that schemes are delivered with innovation Provide information to populate the risk register and decision register and update this information as the project develops What are we looking for? This role of Bridge Design Engineer is great if you have: A degree or equivalent in a Civil/Structural Engineering Working towards or nearly Chartered / incorporated member of a relevant professional institution (MICE/MIStructE or equivalent) Experience in inspection, assessment, design and construction of highways structures to DMRB and Eurocodes Knowledge and experience of using design/analysis software (e.g. LUSAS, Midas, Archie M, Autodesk Bridge Design) Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. We look forward to seeing your application to join the Matched pension scheme up to 7.5%, Life Assurance, Enhanced Family Friendly Policies, Discounts on go-to brands, Free Heath and wellbeing services, Training and development schemes, Electric Vehicle Leasing, Paid volunteering leave.
Join us as a Senior Trading Java Developer at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. In this role, you will be performing activities related to the design, development, unit testing, deployment, support, and maintenance of an exciting transformational enterprise project with high visibility. This ambitious initiative leverages a modern tech stack, offering a unique opportunity to make a significant impact. To be successful as a Senior Trading Java Developer, you should have: Strong experience in Java low latency programming. Experience building enterprise scale desktop and/or web applications within the investment banking domain. Knowledge and experience of software development and collaboration tooling including Git, BitBucket, Confluence, JIRA, etc. Some other highly valued skills may include: Ability to comprehend, implement, and influence complex problems and solutions with an analytical approach. Proficiency with Kafka and working knowledge of UNIX platforms. Familiarity with utilizing Agile Development methodologies, Test Driven Development, and Continuous Delivery. This role will be based in our London office. Purpose of the role To design, develop and improve software, utilizing various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. Advise key stakeholders, including functional leadership teams and senior management on functional and cross-functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 12, 2025
Full time
Join us as a Senior Trading Java Developer at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. In this role, you will be performing activities related to the design, development, unit testing, deployment, support, and maintenance of an exciting transformational enterprise project with high visibility. This ambitious initiative leverages a modern tech stack, offering a unique opportunity to make a significant impact. To be successful as a Senior Trading Java Developer, you should have: Strong experience in Java low latency programming. Experience building enterprise scale desktop and/or web applications within the investment banking domain. Knowledge and experience of software development and collaboration tooling including Git, BitBucket, Confluence, JIRA, etc. Some other highly valued skills may include: Ability to comprehend, implement, and influence complex problems and solutions with an analytical approach. Proficiency with Kafka and working knowledge of UNIX platforms. Familiarity with utilizing Agile Development methodologies, Test Driven Development, and Continuous Delivery. This role will be based in our London office. Purpose of the role To design, develop and improve software, utilizing various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. Advise key stakeholders, including functional leadership teams and senior management on functional and cross-functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Senior Technical Operations Manager (Estates) £59,228 to £79,517 per annum + excellent benefits University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University's mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. University of the Arts London is recruiting for a Senior Technical Operations Manager (Estates) permanent role to join the University & Corporate Services directorate within the Digital & Technology division. It's an exciting time to join University of the Arts London (UAL) as this is a brand new role where you will be coming in to start-up and lead the Estates Digital Services team in the People, Finance, Estates group. Working as part of an accomplished and supportive management team, UAL is seeking a Senior Technical Operations Manager with an evolved people and team management practice, deep and wide experience of Estates systems (CAFM, BMS, Energy, Space, Access etc.), strong orientation towards collaborative working (cross-cutting Product squads) and with a strong track record of developing operational discipline. You will have experience of managing, growing and improving complex platforms and integrations in a Product approach that orients digital services to meeting business outcomes. You will also be able to demonstrate significant experience in recruiting, forming and orienting a new team of system administrators aligned to existing ways of working in an organisation, while implementing your own local standards. Key Duties and Responsibilities Leadership & Management: Lead and manage the Estates Digital Services team, fostering a culture of high performance and accountability. Provide direction and support for operational activities, ensuring the team meets performance objectives. Application & Infrastructure Delivery: Oversee the development, implementation, and support of applications and platforms critical to the University's Estates operations. Ensure all systems are aligned with architectural standards and contribute to the immediate service and to the broader Digital & Technology roadmaps. Operational Excellence: Drive operational excellence by managing service transitions, automating processes, and ensuring systems are maintained and upgraded as needed. Align with existing Product Management standards and implement DevOps practices to improve efficiency and reliability across Estates-related systems. Collaboration & Stakeholder Engagement: Build effective relationships with key stakeholders across Estates, the Digital & Technology division, and external suppliers. Ensure effective communication and collaboration across teams to deliver projects and resolve operational challenges. Risk & Compliance: Ensure all Estates-related applications and systems comply with internal standards, GDPR, and other regulatory requirements. Oversee risk management and system security across platforms. Innovation & Continuous Improvement: Lead the implementation of innovative solutions that drive service improvements and efficiency. Identify opportunities for enhancing operational processes and technologies across Estates-related platforms. Supplier & Vendor Management: Manage vendor relationships, including performance reviews and negotiations, ensuring services are delivered in line with agreed-upon benchmarks. Metrics, Reporting, and Skill Development: Defines KPIs to assess service efficiency and effectiveness. Provide regular performance reports and encourage continuous learning and skill development within the team. Experience, knowledge and qualifications Forming, training and managing effective/high-performing technical and operational teams. Being able to manage operational issues in a highly complex environment - major incidents; problem solving; keeping calm in stressful situations and managing these situations to conclusion. Developing and maintaining technical standards, specifications and related documentation. Managing, maintaining, and improving Estates applications including but not limited to: CAFM, BMS, energy management, space management, access control, desk-booking systems. Managing the security, performance, accessibility, and reliability of systems. Application configuration, delivery and support, with expertise in defining and managing service levels (OLA and SLA). Managing cloud-based infrastructure, application roadmaps, and digital platforms related to Estates operations. Working in an ITIL governed environment (ie with CAB and TDA) Implementing Product/DevOps practices and managing CI/CD pipelines for service efficiency (desirable) Experience in higher education or facilities management (desirable). Communication skills Excellent communication skills, with the ability to lead teams and engage effectively with senior stakeholders. Communicates effectively orally and in writing adapting the message for a diverse audience in an inclusive and accessible way. Leadership and management Motivates and leads a team effectively, setting clear objectives to manage performance. Teamwork Builds effective teams, networks or communities of practice and fosters constructive cross team collaboration by promoting the values of equality, diversity and inclusion. If you are seeking a new challenge and feel you could be a great fit for this role, please click the link to apply today. Close date to apply is midnight Thursday 13th February. Interviews will take place week commencing Monday 24th February 2025.
Feb 12, 2025
Full time
Senior Technical Operations Manager (Estates) £59,228 to £79,517 per annum + excellent benefits University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University's mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. University of the Arts London is recruiting for a Senior Technical Operations Manager (Estates) permanent role to join the University & Corporate Services directorate within the Digital & Technology division. It's an exciting time to join University of the Arts London (UAL) as this is a brand new role where you will be coming in to start-up and lead the Estates Digital Services team in the People, Finance, Estates group. Working as part of an accomplished and supportive management team, UAL is seeking a Senior Technical Operations Manager with an evolved people and team management practice, deep and wide experience of Estates systems (CAFM, BMS, Energy, Space, Access etc.), strong orientation towards collaborative working (cross-cutting Product squads) and with a strong track record of developing operational discipline. You will have experience of managing, growing and improving complex platforms and integrations in a Product approach that orients digital services to meeting business outcomes. You will also be able to demonstrate significant experience in recruiting, forming and orienting a new team of system administrators aligned to existing ways of working in an organisation, while implementing your own local standards. Key Duties and Responsibilities Leadership & Management: Lead and manage the Estates Digital Services team, fostering a culture of high performance and accountability. Provide direction and support for operational activities, ensuring the team meets performance objectives. Application & Infrastructure Delivery: Oversee the development, implementation, and support of applications and platforms critical to the University's Estates operations. Ensure all systems are aligned with architectural standards and contribute to the immediate service and to the broader Digital & Technology roadmaps. Operational Excellence: Drive operational excellence by managing service transitions, automating processes, and ensuring systems are maintained and upgraded as needed. Align with existing Product Management standards and implement DevOps practices to improve efficiency and reliability across Estates-related systems. Collaboration & Stakeholder Engagement: Build effective relationships with key stakeholders across Estates, the Digital & Technology division, and external suppliers. Ensure effective communication and collaboration across teams to deliver projects and resolve operational challenges. Risk & Compliance: Ensure all Estates-related applications and systems comply with internal standards, GDPR, and other regulatory requirements. Oversee risk management and system security across platforms. Innovation & Continuous Improvement: Lead the implementation of innovative solutions that drive service improvements and efficiency. Identify opportunities for enhancing operational processes and technologies across Estates-related platforms. Supplier & Vendor Management: Manage vendor relationships, including performance reviews and negotiations, ensuring services are delivered in line with agreed-upon benchmarks. Metrics, Reporting, and Skill Development: Defines KPIs to assess service efficiency and effectiveness. Provide regular performance reports and encourage continuous learning and skill development within the team. Experience, knowledge and qualifications Forming, training and managing effective/high-performing technical and operational teams. Being able to manage operational issues in a highly complex environment - major incidents; problem solving; keeping calm in stressful situations and managing these situations to conclusion. Developing and maintaining technical standards, specifications and related documentation. Managing, maintaining, and improving Estates applications including but not limited to: CAFM, BMS, energy management, space management, access control, desk-booking systems. Managing the security, performance, accessibility, and reliability of systems. Application configuration, delivery and support, with expertise in defining and managing service levels (OLA and SLA). Managing cloud-based infrastructure, application roadmaps, and digital platforms related to Estates operations. Working in an ITIL governed environment (ie with CAB and TDA) Implementing Product/DevOps practices and managing CI/CD pipelines for service efficiency (desirable) Experience in higher education or facilities management (desirable). Communication skills Excellent communication skills, with the ability to lead teams and engage effectively with senior stakeholders. Communicates effectively orally and in writing adapting the message for a diverse audience in an inclusive and accessible way. Leadership and management Motivates and leads a team effectively, setting clear objectives to manage performance. Teamwork Builds effective teams, networks or communities of practice and fosters constructive cross team collaboration by promoting the values of equality, diversity and inclusion. If you are seeking a new challenge and feel you could be a great fit for this role, please click the link to apply today. Close date to apply is midnight Thursday 13th February. Interviews will take place week commencing Monday 24th February 2025.
Are you an experienced Mobiles Sales professional looking to be part of a global organisation but selling at a local level ? We are recruiting a Business Development Manager to be the Mobiles Specialist for an established telecoms organisation where you will be responsible for achieving new business and sales targets WHY Purpose: To Sell the Business s Products and Services and Future Mobile Proposition to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. As a leading telecoms company, we should be maximising the potential in our base to sell mobile and to be recognised as the No 1 mobile supplier in the Business Market. WITH WHO Relationships: With KDM within the SME Market (Managing Directors, IT Directors, Sales Directors and Finance Directors You will need to be able to sell to Top Team Decision Makers in organisations from 5 man bands to 100+ Employees. With your sales Colleagues. 14 Desk based Sales, 3 Field Sales, 5 Hybrid Field Sales and 5 Customer Service Colleagues to support and help you achieve the mobile target. You will need to be able to work with a close knit sales team, working to the same goals as a team whilst also achieving your personal targets. You will also need to be able to build an effective relationship with the service team to ensure we limit the time taken to deal with any potential sales order issues. The relationship with your sales team is vital to the success of your role. You want them to be proactively finding opportunity for you to go and close to supplement the work you are doing. With the Management Team: 2 Sales Manager. The Operations Manager. 3 Team Leaders and a Managing Director. It is important that you have the same goals as your Peers, which is to over achieve on all target areas whilst at the same time delivering world class customer service. With internal Departments and also Key Members of the Support Team It is important that you manage any inbound calls from customers confidently and accurately and ensure they are passed to the relevant team within to help resolve any issues. It is also key that you build and develop relationships with key who are there to help you develop. WHAT Activities: We would expect this person to be highly driven. A high work ethic and an ability to make a high number of outbound business development calls to the SME Market. We would also expect this candidate to Landscape all customers and work/manage a prospect bank for mobiles. Knowing your prospect and your customers is vital to making this position work. Making a Minimum 75 Outbound Calls in a B2B environment to over achieve your sales targets At least 3 days per week. We would expect you to book 5 Meetings per week for new business. You will have the support of a Mobile Specialist To Take Ownership of all of your targets and deliver on a consistent Basis NEEDS Inputs: Need to be able to work unsupervised, as part of a team and able to achieve results through virtual team working. An appreciation of confidentiality is essential. Understand and comply with regulatory, fair trading and competition roles. Must be able to work in front of a VDU for long periods of time. SKILLS Key Competencies: CULTUAL and BEHAVOURIAL FIT: • Trustworthy • High Work Ethic • Work with High Integrity • Disciplined • Positive Mental Attitude. TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Must Have B2B Mobile Sales Experience Minimum 2 Years QUALIFICATIONS: 5 GCSE s Level 6 And Above.
Feb 12, 2025
Full time
Are you an experienced Mobiles Sales professional looking to be part of a global organisation but selling at a local level ? We are recruiting a Business Development Manager to be the Mobiles Specialist for an established telecoms organisation where you will be responsible for achieving new business and sales targets WHY Purpose: To Sell the Business s Products and Services and Future Mobile Proposition to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. As a leading telecoms company, we should be maximising the potential in our base to sell mobile and to be recognised as the No 1 mobile supplier in the Business Market. WITH WHO Relationships: With KDM within the SME Market (Managing Directors, IT Directors, Sales Directors and Finance Directors You will need to be able to sell to Top Team Decision Makers in organisations from 5 man bands to 100+ Employees. With your sales Colleagues. 14 Desk based Sales, 3 Field Sales, 5 Hybrid Field Sales and 5 Customer Service Colleagues to support and help you achieve the mobile target. You will need to be able to work with a close knit sales team, working to the same goals as a team whilst also achieving your personal targets. You will also need to be able to build an effective relationship with the service team to ensure we limit the time taken to deal with any potential sales order issues. The relationship with your sales team is vital to the success of your role. You want them to be proactively finding opportunity for you to go and close to supplement the work you are doing. With the Management Team: 2 Sales Manager. The Operations Manager. 3 Team Leaders and a Managing Director. It is important that you have the same goals as your Peers, which is to over achieve on all target areas whilst at the same time delivering world class customer service. With internal Departments and also Key Members of the Support Team It is important that you manage any inbound calls from customers confidently and accurately and ensure they are passed to the relevant team within to help resolve any issues. It is also key that you build and develop relationships with key who are there to help you develop. WHAT Activities: We would expect this person to be highly driven. A high work ethic and an ability to make a high number of outbound business development calls to the SME Market. We would also expect this candidate to Landscape all customers and work/manage a prospect bank for mobiles. Knowing your prospect and your customers is vital to making this position work. Making a Minimum 75 Outbound Calls in a B2B environment to over achieve your sales targets At least 3 days per week. We would expect you to book 5 Meetings per week for new business. You will have the support of a Mobile Specialist To Take Ownership of all of your targets and deliver on a consistent Basis NEEDS Inputs: Need to be able to work unsupervised, as part of a team and able to achieve results through virtual team working. An appreciation of confidentiality is essential. Understand and comply with regulatory, fair trading and competition roles. Must be able to work in front of a VDU for long periods of time. SKILLS Key Competencies: CULTUAL and BEHAVOURIAL FIT: • Trustworthy • High Work Ethic • Work with High Integrity • Disciplined • Positive Mental Attitude. TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Must Have B2B Mobile Sales Experience Minimum 2 Years QUALIFICATIONS: 5 GCSE s Level 6 And Above.
More Recruitment SLC LTD
Leicester, Leicestershire
Job Title: Operations Manager Location: Leicester Salary: 50,000 basic + yearly bonus More recruitment are actively looking to recruit a Operations Manager for a contact based out of Leicester, LE10. Our client is one of the UK's leading time-critical carriers and can satisfy all your distribution needs, whether your consignments are for the UK or elsewhere in the world. In addition, our team of people has the technology and information systems to provide a seamless service for you and your customers. We are looking for a highly motivated and experienced Operations Manager to lead our team in Leicester. The successful candidate will be responsible for delivering revenue, gross margin, and net profit targets, managing overheads, and achieving the manpower plan. Key responsibilities include creating and reviewing desk plans, ensuring compliance, managing customer debt, and fostering a high-performance culture. The role also involves conducting training sessions, identifying training needs, and implementing performance improvement plans. The Operations Manager will work closely with the Sales and Finance teams to develop business plans and address any financial concerns. This position offers a competitive salary, company car, private healthcare, and opportunities for professional growth. Overall Purpose: Deliver the Revenue, Gross Margin, and Net Profit for the assigned team on a monthly, quarterly, and annual basis as per the agreed budget. Manage overheads in line with the agreed budget. Achieve the manpower plan for the assigned team as per the agreed budget. Ensure individual team members have effective monthly, quarterly, and annual desk plans that are reviewed in line with the agreed timelines. Create a business development plan for the assigned team with the support of the Sales Team. Ensure all compliance requirements are achieved to ensure business safety and effective risk management. Manage customer debt and risk with the support of the Finance Team. Create and maintain a sales-led high-performance culture within the assigned team. Duties and Responsibilities: Devise framework, schedule, and run weekly 1:1s with all direct reports, including any team managers for whom the Operations Manager is their direct line manager. Devise framework, schedule, and run monthly and quarterly desk plans. Ensure all 1:1s and monthly and quarterly desk plans are achieved in line with the necessary schedules and are documented in a structured manner. Ensure all objectives in weekly 1:1s, monthly, and quarterly desk plans adhere to SMART methodology. Ensure that the Operations Manager themselves have a weekly, monthly, quarterly, and annual plan with their line manager, which is reviewed and documented accordingly. Ensure that self and all members of the assigned team understand and comply with the requirement to record all activities onto the company CRM. Undertake random periodic audits on the CRM to ensure both quantity and quality of CRM data entries are to the required standard. Robustly address examples of non-compliance with CRM input requirements. Identify training needs within the assigned team and identify resource and support plans to address the identified training need. Devise and document a Business Development Plan for the overall assigned team with the support of the Sales Team, which is captured and distilled down to individual desk level as appropriate. Ensure full personal understanding of all compliance requirements according to both company and external regulatory bodies' requirements. Ensure all members of the assigned team are achieving compliance requirements according to company and external regulatory bodies' requirements. Identify and undertake accompanied activities (e.g., client visit, phone sales call, candidate interview, etc.) with all members of the assigned team and document such activities in both the individual team member and the Operations Manager's appropriate desk plan. Personally run training sessions for the team as required (e.g., negotiation tactics to protect and enhance margin percentages, implications of extending client payment terms, etc.). Anticipate potential shortfalls in revenue and Gross Margin by both individual and overall team and ensure remedial actions are identified and implemented in the appropriate and necessary timescale to avoid revenue shortfall. Devise, obtain approval for, and run in-branch incentive/reward/recognition initiatives for the assigned team to help promote a high-performance culture. In the event of any individual team member failing to meet the required standards of activities and Gross Margin production, put in place a documented Performance Improvement Plan (PIP) to identify and action the necessary remedial actions required to ensure the success of the individual within the prescribed timescale contained within the PIP document. In the event of a team member proving unable to achieve the required standard, conduct and document a formal disciplinary process that leads to dismissal. Identify at least one potential new recruit per month for the business utilizing their own and their team's networks, identifying talent through competitor analysis and client recommendation. Ensure that there is a structured and documented process for the hiring of new talent into the business that is adhered to. Undertake reference and quality checks on a potential new hire prior to the introduction of the potential recruit to the Operations Manager's line manager. Work with the Finance Team to identify areas of concern relating to over-trading, bad debt risk, and slow payment, and ensure the appropriate actions are put in place to address areas of concern. Prepare and present a full report at the monthly management meeting on their team and themselves in line with the standard PowerPoint template. Assist Finance and Business Owner in the preparation of the annual manpower plan, revenue, Gross Margin, and overhead budget for their assigned team. Support the preparation of annual budgets by producing an Annual Business Plan to identify and document areas and methodology for growing the business, including Client Development Strategy, People Development Strategy, and Recruitment Strategy. If you are a dedicated professional with a passion for industry/field, we would love to hear from you. Apply now to join our team and make a significant impact!
Feb 12, 2025
Full time
Job Title: Operations Manager Location: Leicester Salary: 50,000 basic + yearly bonus More recruitment are actively looking to recruit a Operations Manager for a contact based out of Leicester, LE10. Our client is one of the UK's leading time-critical carriers and can satisfy all your distribution needs, whether your consignments are for the UK or elsewhere in the world. In addition, our team of people has the technology and information systems to provide a seamless service for you and your customers. We are looking for a highly motivated and experienced Operations Manager to lead our team in Leicester. The successful candidate will be responsible for delivering revenue, gross margin, and net profit targets, managing overheads, and achieving the manpower plan. Key responsibilities include creating and reviewing desk plans, ensuring compliance, managing customer debt, and fostering a high-performance culture. The role also involves conducting training sessions, identifying training needs, and implementing performance improvement plans. The Operations Manager will work closely with the Sales and Finance teams to develop business plans and address any financial concerns. This position offers a competitive salary, company car, private healthcare, and opportunities for professional growth. Overall Purpose: Deliver the Revenue, Gross Margin, and Net Profit for the assigned team on a monthly, quarterly, and annual basis as per the agreed budget. Manage overheads in line with the agreed budget. Achieve the manpower plan for the assigned team as per the agreed budget. Ensure individual team members have effective monthly, quarterly, and annual desk plans that are reviewed in line with the agreed timelines. Create a business development plan for the assigned team with the support of the Sales Team. Ensure all compliance requirements are achieved to ensure business safety and effective risk management. Manage customer debt and risk with the support of the Finance Team. Create and maintain a sales-led high-performance culture within the assigned team. Duties and Responsibilities: Devise framework, schedule, and run weekly 1:1s with all direct reports, including any team managers for whom the Operations Manager is their direct line manager. Devise framework, schedule, and run monthly and quarterly desk plans. Ensure all 1:1s and monthly and quarterly desk plans are achieved in line with the necessary schedules and are documented in a structured manner. Ensure all objectives in weekly 1:1s, monthly, and quarterly desk plans adhere to SMART methodology. Ensure that the Operations Manager themselves have a weekly, monthly, quarterly, and annual plan with their line manager, which is reviewed and documented accordingly. Ensure that self and all members of the assigned team understand and comply with the requirement to record all activities onto the company CRM. Undertake random periodic audits on the CRM to ensure both quantity and quality of CRM data entries are to the required standard. Robustly address examples of non-compliance with CRM input requirements. Identify training needs within the assigned team and identify resource and support plans to address the identified training need. Devise and document a Business Development Plan for the overall assigned team with the support of the Sales Team, which is captured and distilled down to individual desk level as appropriate. Ensure full personal understanding of all compliance requirements according to both company and external regulatory bodies' requirements. Ensure all members of the assigned team are achieving compliance requirements according to company and external regulatory bodies' requirements. Identify and undertake accompanied activities (e.g., client visit, phone sales call, candidate interview, etc.) with all members of the assigned team and document such activities in both the individual team member and the Operations Manager's appropriate desk plan. Personally run training sessions for the team as required (e.g., negotiation tactics to protect and enhance margin percentages, implications of extending client payment terms, etc.). Anticipate potential shortfalls in revenue and Gross Margin by both individual and overall team and ensure remedial actions are identified and implemented in the appropriate and necessary timescale to avoid revenue shortfall. Devise, obtain approval for, and run in-branch incentive/reward/recognition initiatives for the assigned team to help promote a high-performance culture. In the event of any individual team member failing to meet the required standards of activities and Gross Margin production, put in place a documented Performance Improvement Plan (PIP) to identify and action the necessary remedial actions required to ensure the success of the individual within the prescribed timescale contained within the PIP document. In the event of a team member proving unable to achieve the required standard, conduct and document a formal disciplinary process that leads to dismissal. Identify at least one potential new recruit per month for the business utilizing their own and their team's networks, identifying talent through competitor analysis and client recommendation. Ensure that there is a structured and documented process for the hiring of new talent into the business that is adhered to. Undertake reference and quality checks on a potential new hire prior to the introduction of the potential recruit to the Operations Manager's line manager. Work with the Finance Team to identify areas of concern relating to over-trading, bad debt risk, and slow payment, and ensure the appropriate actions are put in place to address areas of concern. Prepare and present a full report at the monthly management meeting on their team and themselves in line with the standard PowerPoint template. Assist Finance and Business Owner in the preparation of the annual manpower plan, revenue, Gross Margin, and overhead budget for their assigned team. Support the preparation of annual budgets by producing an Annual Business Plan to identify and document areas and methodology for growing the business, including Client Development Strategy, People Development Strategy, and Recruitment Strategy. If you are a dedicated professional with a passion for industry/field, we would love to hear from you. Apply now to join our team and make a significant impact!
Job Title: International Sales Desk Manager Location: London Package: 55,000 + Benefits Job Summary: We are recruiting a highly motivated and experienced Sales Desk Manager for an international Distribution company. This is an exciting opportunity for a dynamic leader to manage a sales team, drive growth, and ensure excellent customer service across global markets. Key Responsibilities: Lead, manage, and mentor a team of sales representatives to meet and exceed sales targets. Develop and implement effective sales strategies to achieve business goals and enhance market presence. Cultivate strong relationships with key customers, ensuring exceptional service and high satisfaction levels. Track sales performance and provide senior management with detailed reports and insights. Maintain in-depth product knowledge and stay updated on industry trends and competitor activities. Continuously improve sales processes to increase efficiency and effectiveness. Collaborate with cross-functional teams, including marketing, logistics, and finance, to ensure smooth operations. Address and resolve any customer complaints or issues quickly and professionally. Ensure compliance with company policies, industry regulations, and ethical standards in all sales activities. Qualifications: At least 3 years of experience in international sales management, preferably in the cable industry or a related field. Bachelor's degree in Business, Marketing, or a related discipline. Proven leadership skills with the ability to manage and motivate a team. Excellent communication and interpersonal abilities. A strong track record of achieving sales targets and driving revenue growth. Proficient in CRM software and Microsoft Office Suite. Strong analytical, problem-solving, and decision-making skills. Fluency in European languages, especially Spanish and German, is a plus. Benefits: Competitive salary with performance-based bonuses. Comprehensive health and dental insurance. Retirement savings plan with company matching. Professional development and career advancement opportunities. Start People ltd is acting as an employment agency in relation to this role
Feb 12, 2025
Full time
Job Title: International Sales Desk Manager Location: London Package: 55,000 + Benefits Job Summary: We are recruiting a highly motivated and experienced Sales Desk Manager for an international Distribution company. This is an exciting opportunity for a dynamic leader to manage a sales team, drive growth, and ensure excellent customer service across global markets. Key Responsibilities: Lead, manage, and mentor a team of sales representatives to meet and exceed sales targets. Develop and implement effective sales strategies to achieve business goals and enhance market presence. Cultivate strong relationships with key customers, ensuring exceptional service and high satisfaction levels. Track sales performance and provide senior management with detailed reports and insights. Maintain in-depth product knowledge and stay updated on industry trends and competitor activities. Continuously improve sales processes to increase efficiency and effectiveness. Collaborate with cross-functional teams, including marketing, logistics, and finance, to ensure smooth operations. Address and resolve any customer complaints or issues quickly and professionally. Ensure compliance with company policies, industry regulations, and ethical standards in all sales activities. Qualifications: At least 3 years of experience in international sales management, preferably in the cable industry or a related field. Bachelor's degree in Business, Marketing, or a related discipline. Proven leadership skills with the ability to manage and motivate a team. Excellent communication and interpersonal abilities. A strong track record of achieving sales targets and driving revenue growth. Proficient in CRM software and Microsoft Office Suite. Strong analytical, problem-solving, and decision-making skills. Fluency in European languages, especially Spanish and German, is a plus. Benefits: Competitive salary with performance-based bonuses. Comprehensive health and dental insurance. Retirement savings plan with company matching. Professional development and career advancement opportunities. Start People ltd is acting as an employment agency in relation to this role