427 jobs found

Support Engineer Service Desk Analyst with strong M365 Administration, InTune, Azure Active Directory required by a firm based north of Chelmsford, Essex paying upto 40k. You will be part of a small team involved in every aspect of day to day IT Support in an exiting new chapter they are about to embrace This ia fantastic time to as they are undergoing an IT refresh, implementing IT, FreshService ITSM, they are embracing M365 and Azure Cloud services and are seeking someone who is an advocator of M365, someone who embraces new technology and can help assist users with the change management and training needed with embracing new technology. Skills required Microsoft 365 Administration Azure Active Directory Group Policies Exchange Online SharePoint Teams, OneDrive Windows Server SQL Server Knowledge of IT security practices, including data protection and compliance standards. Key Responsibilities Microsoft 365 Administration: Manage, configure, and support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. Handle user account management, including setup, licensing, and permissions. Monitor and maintain the health and security of the Microsoft 365 environment, ensuring compliance with industry standards and company policies. Technical Support: Provide frontline support for Microsoft 365 applications, Windows operating systems, and other Microsoft products such as Office, SQL Server, and Azure. Diagnose and resolve hardware and software issues across the organisation, including workstations, servers, and mobile devices. Assist users with troubleshooting network connectivity, printer issues, and other IT-related problems. System Administration & Maintenance: Manage and maintain Active Directory, including user accounts, group policies, and security settings. Perform regular system backups, updates, and patches for Windows servers and client machines. Monitor system performance and implement necessary optimisations to ensure reliable and efficient IT operations. Security & Compliance: Support the management of security measures, including firewalls, antivirus solutions, and encryption, to protect company data. Work with the Head of IT to review security policies and procedures and ensure that systems adhere to internal and external compliance requirements. Collaboration & Communication: Work closely with the Head of IT and other team members to plan and execute IT projects. Document IT processes, procedures, and troubleshooting guides for both the IT team and end-users. Provide training and guidance to users on Microsoft 365 and other Microsoft tools to maximise productivity. Project Support: Participate in IT projects such as network upgrades, system rollouts, and software implementations. Collaborate with vendors and third-party service providers to resolve issues and ensure smooth project delivery.

IT Helpdesk Technician £25,000 - £30,000 per annum Chandlers Ford Full Time, Permanent We are managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. We have a new position for an experienced, enthusiastic and motivated Helpdesk Technician that is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return we offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking If you re currently a 1st Line Support Engineer, Service Desk Analyst, 2nd Line Support Engineer, IT Support Specialist, Technical Support Advisor, or Helpdesk Analyst then we would like to hear from you. Apply today with an up-to-date CV.

Technical Support Analyst 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit a passionate individual who is looking to gain experience working with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities: • Providing 2nd line support remotely and occasionally on-site when required • Managing open tickets within SLA, and maintaining ownership • Working closely with team members, customers, and suppliers to resolve issues and manage expectations • Creating/updating/reviewing knowledge base articles • Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes. • On-call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 2 years 1st/2nd level technical helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK driving licence • Experience interacting with clients at all levels (from Senior Management down) • Ability to prioritise tasks on a busy and fast paced service desk • Ability to work in a team and with minimal supervision Benefits • £28,000 - £35,000 plus £2,500 (On-Call Allowance) Company pension • Gym membership at Office location • Free on-site parking • Employee Assistance and Wellbeing Program • 25 days holiday a year • High powered laptop • A proactive approach to ongoing training to help you develop life-long skills • Training

We are looking for an End User Device Analyst to work within public sector. Location: Onsite - Southampton About the role: You will be responsible providing ensuring the quality of the service provided is of a high standard providing the customer with an excellent experience and delivering within the agreed SLA's. Essential Skills: The ideal candidates will hold Active SC and have an extensive End user device analytical background, with the following skills/ experience: Experience working in ICT operational delivery Experience of supporting Windows 10, smartphones, laptops and desktops Experience of resolving incidents, requests and problems Experience of identifying and delivering service improvements Experience of using ServiceNow.

Job Title: Data & Reporting Analyst Key Skills: Tableau / SQL / Reporting & Analytics Location: Remote Contract Duration: 6 months Rate: 500 - 550/day Inside IR35 This role is to join an established but growing financial services organisation going through a data transformation journey. We are looking for an experienced Data Analyst to join the team on a contract basis. The role will involve creating and modifying Tableau reports, managing documentation, troubleshooting incidents related to reporting, and supporting ad-hoc data-related tasks across the business. Key Responsibilities: Create new and adjust existing Tableau reports (Desktop, Server, and/or Cloud). Create, amend, and maintain documentation related to reporting processes. Conduct root cause analysis and troubleshoot reporting incidents. Required Experience: Proficient in Tableau Strong SQL skills, with the ability to read and write queries. Excellent communication skills, with the ability to engage with both technical and non-technical stakeholders. Detail-oriented, with strong troubleshooting and problem-solving skills. Desirable Skills: Experience with Jira and Confluence for documentation If you are interested, please apply directly with an up-to-date copy of your CV. We will be in touch to provide more information.

Purpose of Role: As IT Support Analyst, your role will be to provide IT helpdesk (1st and 2nd line) support to over 200 users performing daily network tasks and to ensuring the IT service is consistent and adequately supported. Your working hours will be Monday-Friday 8am-5pm with an hour for lunch and you will be required to provide weekend support on a rota basis. Key responsibilities include: Install, maintain, and upgrade all IT related equipment across the business Provide general support and excellent service to all users and to deal with support queries effectively and in good time in order to reduce staff downtime Ensure that company servers are up and running and that systems have been backed up with appropriate documentation completed Maintain, secure, upgrade and repair systems to ensure the business is running efficiently and to safeguard against failure of the system Install maintain, repair, upgrade all telephone equipment and ensure the IT department provide an uninterrupted efficient service of communication Support and train new colleagues within the department Ensure all support calls are responded to in a timely manner and project work is completed on time as per IT project schedule Set-up and remove user accounts from the network according to the starters and leavers list supplied by human resources Maintain asset tracking system and documentation, ensuring all assets are correctly allocated to the right areas, to ease traceability and recharge costs Skills, know-how and experience required: Comprehensive knowledge of IT software Flexible attitude with strong customer focus Strong interpersonal skills and a courteous manner with the ability to explain technical issues in non-technical language to customers Ability to effectively prioritise workload A curiosity and keen interest about emerging technologies An aptitude for problem solving and a proactive approach to identifying ways to improve the services provided within the IT Support team. Remuneration & Benefits 25 days holiday plus bank holidays Death in service Company pension Private health care Shopping discount card Medicash scheme Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.

Job Title: Security Analyst Location: Fleet, with 2 days home working a week once probation has been passed. Salary: Up to 50,000, depending on experience Hours: 35 hours. Monday to Friday 9am to 5pm Benefits: 11% non-contributory pension scheme from day 1 of employment 25 days annual leave, increasing with length of service Annual leave buying scheme Private medical insurance Annual discretionary bonus Free annual flu jabs 4x life assurance 75% income protection Enhanced maternity and paternity pay and leave Free eyecare vouchers 2 days paid volunteering days per year Electric Vehicle Salary Sacrifice Scheme Retailer discount and cashback platform About the role of Security Analyst Our client is an established Specialist Mortgage Lender who have an exciting opportunity for a Security Analyst to join the team, due to company growth. The successful candidate will be working in a small team, and be responsible for defending the organisation's computer hardware, software and other systems from theft, loss and other cyberattacks. Reporting to the Technology and Security Director, this role will sit within the wider IT team and work closely with the helpdesk/infrastructure team. Responsibilities for the position of Security Analyst Monitoring computer networks for security issues Ensuring our networks and systems are running effectively and protected against threats Investigating security breaches and other cybersecurity incidents Installing security measures and operating software to our systems and infrastructure Document security breaches and assess the damage they cause Perform tests and uncover network vulnerabilities Fix detected vulnerabilities to maintain a high-security standard Stay current on Information Technology (IT) security trends and news Develop company-wide best practices for IT security Perform internal penetration testing if required Help colleagues install security software and understand information security management Be an escalation point for the service desk with resolving security/network related issues Experience required for the position of Security Analyst Proven work experience as a Cybersecurity Analyst or similar role Ideally have previous experience in a helpdesk/IT Service role. Experience in information security or related field Experience with computer network penetration testing and techniques Understanding of firewalls, proxies, SIEM, antivirus and IDPS concepts Ability to identify and mitigate network vulnerabilities and explain how to avoid them Ability to train and share knowledge with others Excellent problem-solving, analytical, and project management skills Strong interpersonal and communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. Bachelor's degree in computer science or related field is preferred One or more of the following: Security+ CySA+ Certified Ethical Hacker (CEH) Certified Information Systems Auditor (CISA) Certified Information Systems Security Professional (CISSP) For more information regarding the role of Security Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Chester, Cheshire Salary: up to 27,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Chester are looking for a Service Desk Technician to join their growing team. In this role, you'll be the first point of contact for clients, troubleshooting technical issues, resolving queries, and ensuring seamless IT operations. You'll work in a fast-paced environment, supporting a range of businesses with their IT needs. MSP Experience is highly desired What you'll be doing: Providing 1st line support via phone, email, and remote tools Troubleshooting hardware, software, and network issues. Escalating complex cases to senior engineers when necessary. Contribute to the development of knowledge based articles Managing support tickets and ensuring timely resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role. Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN/DNS/DHCP), understanding of routers & switches Excellent problem-solving and communication skills. Ability to work under pressure and manage multiple tasks. Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus. Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If you're looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration. Key Words: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

IT Technician, Thatcham, up to £35k + benefits Do you want to work at a lovely campus, providing quality IT support and implementing new technology services? Are you personable, get on with people well and able to fix and maintain an array of IT solutions from WAN/LAN, Microsoft Office, Windows and work within an ITIL environment? This role is fully on-site at a beautiful campus where you have access to a gym, swimming pool and other facilities in your spare time. There is a good benefits package with 25 days holiday. There may be occasional half day Saturdays and some evening work, depending on events. You will be responsible for ensuring the smooth operation of all desktops, laptops, tablets, smart devices, operating systems, and applications used by staff and students across the school, including classrooms, libraries, and other student areas. You will monitor the IT service desk, resolve operational problems, manage change requests, and provide necessary training and technical support along with taking ownership of incidents to ensure timely resolution. In addition, as the IT technician you will oversee the IT Change Management process, ensuring that requested changes are properly evaluated and communicated, acting as escalation for complex issues, maintain and develop standard operating procedures, and control service updates. The role also involves supporting compliance-based assessments, managing service capacity, availability, and continuity, maintaining the IT asset inventory, and owning Key Performance Indicator (KPI) targets for continual improvement. You will also support all IT-related projects, You would need to have worked in a similar IT support role, be it 2nd line, on-site, field technician, IT Technical, IT Support analyst, first or second line engineer, VIP support or other IT or Technology Support position providing on-site support. You will likely have a degree or education in computer systems, infrastructure, or a related field, with at least a couple of years of experience in ITIL-based technical delivery and support. MIEE and MCE certifications are required but can be obtained if you don't have them already. You should be familiar with industry standards, service desk operations, and remote assistance tools like TeamViewer and Teams, with skills in Windows desktop administration, Microsoft Office, LAN/WAN maintenance, audio-visual solutions, and IT security.

Are you a tech troubleshooting expert? Your next career adventure awaits! We re on the lookout for Service Desk Analysts to join our dynamic team in Neath on a full-time, permanent basis! If you re passionate about solving technical challenges, this is the role for you. Who We Are : At Marston Holdings, we are growing fast, and a key part of that growth is our Technology division. We proudly include Videalert and Vortex in our portfolio, making us the UK s leading supplier of intelligent traffic enforcement and smart city solutions. Together, we leverage cleantech technologies and real-time data to drive environmental change while maintaining the highest productivity and the lowest operational costs. We re leading the way in decarbonisation efforts globally with our innovative environmental sensors, networks, and data solutions. Why Join Us? Hybrid Work Model: Enjoy a mix of office-based (Monday-Friday) and weekend home working. Rotational Hours: 37.5 hours/week covering business hours from 7:00 AM to 7:00 PM, including Bank Holidays. What You ll Be Doing: As the first point of contact for customer support, you ll be crucial in resolving technical issues: Troubleshooting alerts from our monitoring systems. Collaborating with the Service Desk Team Leader and support team to identify recurring issues and enhance training/documentation. Handling inbound incidents via phone, email, and our service desk portal. Proactively checking client systems for performance, minimising downtime. Working closely with internal teams (product & development) to resolve complex issues and escalate when necessary. What We re Looking For: Previous Service Desk experience / working with a ticketing system. Understanding of Service Level Agreements. Communication Skills: Excellent written and verbal communication. Tech Expertise: Previous experience in a technology-led support role. Hands-On Skills: Knowledge of CCTV and hardware assembly. SQL Knowledge: Familiarity with databases and query language. Self-Starter: Ability to manage and prioritize tasks independently. Problem Solver: Proactive approach to incident investigation and resolution. What s In It for You? Healthcare cash plan. Discounts on retail, travel, and social activities. 25 days holiday + bank holidays. Cycle-to-work scheme. Enhanced Maternity & Paternity Package (subject to eligibility). Ready to take the leap? Apply today and we ll be in touch! New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Unlock your potential and step into a future where your skills contribute to a greener planet. This company, a leader in the heating and hot water solutions sector, is on a mission to revolutionize energy usage for a sustainable future. With a heritage spanning over 150 years and a portfolio of well-respected brands, they offer an unparalleled opportunity for growth, innovation, and making a lasting impact on the industry. As an IT Infrastructure Analyst in Preston, you'll be at the heart of driving this change, leveraging cutting-edge technologies to make energy transition a reality. What You Will Do: Work closely with the Infrastructure Manager to deliver a comprehensive Infrastructure Roadmap. Engage with a variety of stakeholders and projects to design and deploy IT solutions that support business objectives. Provide robust support for the Service Desk, ensuring seamless integration of new technologies. Monitor and manage a range of IT systems, focusing on resilience and security. Drive improvements in network design and operation, enhancing the company's security landscape. Collaborate with external partners to manage services efficiently, balancing support tickets with project work. What You Will Bring: Proven experience in Enterprise level environments, particularly with virtualisation/storage solutions. Strong foundation in Windows Server/Active Directory, with experience in Azure and cloud/hybrid environments. Knowledge of networking infrastructure and exposure to security frameworks or vulnerability management. Excellent communication and interpersonal skills for effective stakeholder engagement. Desirable: ITIL Framework certification and relevant Microsoft certifications (e.g., Azure, Windows Server). This IT Infrastructure Analyst role is not just a job; it's a chance to be part of a company that's leading the way in sustainable energy solutions. With a commitment to innovation and a culture that values each individual's contribution towards a greener future, this role offers the perfect blend of professional growth and meaningful work. Location: The role is based in Preston, offering a vibrant work environment in a city known for its rich history and cultural significance. Interested?: If you're ready to take on a role that challenges and excites you, while making a real difference in the world, apply now to become an IT Infrastructure Analyst. Let's shape a sustainable future together. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Lead Service Desk Analyst As the successful candidate, you will be offered a salary of between £31,885 - £35,849 per annum based upon a combination of the skills, knowledge and experience that you can bring to the role Our benefits Enhanced Pension contributions scheme with SYPA - 17.1% Annual Leave - 30 Days(222 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period Health and wellbeing, we offer Employee assistance programme through Bupa Occupational Health through PAM Free eye tests for VDU users Free Parking at the majority of our campuses Our College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage. About the role This customer-facing professional role ensures that aspects of IT services are installed and maintained to support the college s goal of moving from good to great. As part of the IT & Systems team, this role will provide direction to the Service Desk Team to ensure the delivery of high-quality technical support. Tasked with maintaining customer service excellence, this role oversees the resolution of technical issues, manages the service desk's daily functions, and ensures that all user enquiries are addressed promptly and efficiently. You will have responsibility for developing, implementing, and refining service desk management policies and procedures to streamline support operations. The role will drive continuous improvement initiatives and foster a culture of knowledge-sharing and professional development within the team. A key aspect is to support the broader departmental goals, ensuring the service desk is a reliable resource for all technology users. Main Responsibilities: Deliver an excellent customer service experience by ensuring all aspects of the IT Systems Team and its services are managed, and advice is provided where required. Manage the Service Desk Team and supporting the management of workloads in all other teams within IT Systems. Advanced Technical Support: This involves handling more complex issues that require deeper technical knowledge, including troubleshooting software, hardware, and network problems that first-line support can resolve. Prioritised and complete incidents as directed by the IT Operations Manager to meet the agreed service level agreement (SLA) and ensure a high level of customer satisfaction. Monitoring performance against agreed Key performance indicators (KPI s) Manage the provision of Computer, Printing and AVA supplies and spares at a local level. Responsible for updating records and databases, including Microsoft Active Directory and the Sheffield College Service Desk, to a high level of accuracy to ensure that data is held securely. Responsible for diagnosing hardware and software issues and working with other IT team members and external suppliers to resolve problems satisfactorily and promptly. Responsible for finding and attempting to fix issues while on campus or remotely on equipment owned by the college in regard to cyber security. Deliver various systems and processes in line with our service catalogue, most of which are IT-related, AVA or other hardware. Provide data to the IT Operations Manager to manage the department s budget, including administering recharges/orders and ensuring invoices are raised to external companies where appropriate. Participate in or lead meetings with senior stakeholders. Further information can be found on our Benefits and Career Development pages. Disability Confident We are a Disability Confident employer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. If you require any reasonable adjustments or any support at any point throughout the process, please contact (url removed) Armed Forces Covenant As part of our commitment through the Armed Forces Covenant, we re pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country. Safeguarding We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding Next Steps: To apply: Click apply online and follow the links to complete the online application. As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce. Closing date: 6th April 2025 Please be aware If we have a high number of applications, we may decide to close the vacancy earlier.

Why Greencore? We are a leading manufacturer of convenience food in the UK and our purpose is to make every day taste better. We supply all of the major supermarkets in the UK. We also supply convenience and travel retail outlets, discounters, coffee shops, foodservice and other retailers. We have strong market positions in a range of categories including sandwiches, salads, sushi, chilled snacking, chilled ready meals, chilled soups and sauces, chilled quiche, ambient sauces and pickles, and frozen Yorkshire Puddings. In FY22 we manufactured 795m sandwiches and other food to go products, 127m chilled prepared meals, and 249m bottles of cooking sauces, pickles and condiments. We carry out more than 10,600 direct to store deliveries each day. We have 21 world-class manufacturing units across 16 locations in the UK, with industry-leading technology and supply chain capabilities. We generated revenues of 1.7bn in FY22 and employ approximately 14,000 people. We work hard to ensure that Greencore is a great place to work and our people truly are at the core. We're committed to ensuring all our colleagues have development plans and strive to provide inspiring leadership - in fact, in the past year we've seen an 11% increase in the number of colleagues who would recommend Greencore as a place to work. Why not come join us? What you'll be doing: Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues received by phone or via our support portal Our business is reliant on our IT for Just in Time Manufacturing, its key that this role is able to respond to changing priorities to meet the needs of the business We have an excellent first line fix rate at 70% so you will be fixing the majority of issues that are reported to us, these could range from single password and printer resets, complex issues and setting up and removing access from multiple systems As part of a team of 11 you will provide support for a number of IT systems Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure that the partners are providing us with excellent service in line with contractual obligations and for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users The team work Monday-Friday 06:00 - 22:00, Saturday and Sunday 06:00-14:00, outside of these hours we operate an on call basis What you'll need: An outgoing positive customer serviced focused individual, with a methodical approach to problem solving You will enjoy working in a fast paced environment be process driven and enjoy working as part of a team Experience of user account administration, Microsoft Office 365, PC build and PC troubleshooting Previous IT Support experience and hungry for a career in IT A full clean UK drivers license and own your own car What you'll get in return: Competitive salary and job-related benefits Holidays Pension up to 8% matched Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform

This is a full time permanent role which will be primarily office based. The starting salary is £39,000 - £42,000 depending on experience. The Role: As an IT Service Local Delivery Analyst you'll be providing local IT systems support, training and advice to SNG colleagues and will be responsible for the development, maintenance and operation of the organisation's devices, infrastructure and applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide support for end user computing across all SNG locations. Acting as an escalation point for the central IT service delivery team as well as providing local hands-on support for the wider CIO teams. Due to the travel involved you will need to hold a full and valid UK Driving Licence and have your own vehicle . What we need from you: As an IT Service Local Delivery Analyst you'll need to have a high level of customer focus and the ability to work collaboratively with colleagues, contractors and partnering agencies. You will need experience of working on an IT Service Desk or in a Technical team and be able to communicate with our customers in person, by telephone, webchat email or digital assistant. A Service Desk/Customer Service oriented certificate such as ITIL v3 or v4 Practitioner would be an advantage. We are looking for: Experience of troubleshooting and demonstrable problem-solving techniques. A sound understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment and AV equipment. Ability to be office based and travel between SNG sites as needed Confident and enthusiastic approach in delivering basic user training to ensure end users make the best use of our AV services. The ability to work as part of a team and the self-motivation to work without direct supervision in remote locations. What we can offer you: As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: • £450 yearly flexible benefit pot to use against benefits of your choice • Flexible working • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) • A chance to buy or sell holiday as part of our flexible benefits package • A generous pension scheme matching up to 12% • Life cover as soon as you join us • You will be a part of our Recognition scheme • A range of wellbeing discounts including Gym Memberships About us: It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.

IT Support Analyst 30,000 Per Annum 37.5 hours per week Dudley Hybrid working: 2 days per week in office. Responsible for day-to-day management of the Jira Service Desk ticketing system for the IT Support function within the business, escalating issues where appropriate to the Systems Administrator and IT Manager. Ensure that the IT Support function works towards the agreed service standards and ensures any operational service degradation and interruption is communicated or escalated effectively. Good communication is vital and the role will involve supporting the existing infrastructure, applications and projects where appropriate. KEY DUTIES AND RESPONSIBILITIES: Provide onsite IT support to the business Be the first point of contact for IT support for hardware or software issues Investigate IT support tickets logged via Jira Service Desk software, prioritising issues to ensure resolution times adhere to agreed service levels Office 365 user and tenant administration including Entra, Autopilot, Exchange, Teams and SharePoint Administration and maintenance of IT systems including 8x8 phone system, Jira, printers and network equipment Support end users and their work equipment when working either in the office or remotely Ensure only authorised software is installed on work laptops Ensure all hardware and software is ordered, configured and licensed as required Ensure new starter process is followed including setup of hardware and software accounts and deliver overview of systems and processes on their first day Provide internal training (such as Office 365 and 8x8 phone system) to staff as required Escalate IT issues to the Systems Administrator and IT Manager where necessary Undertake small to medium-sized IT projects as instructed and supervised by the IT Manager or Systems Administrator Ensure you are taking responsibility of your own development time. Complete all compulsory modules within the set deadline and ensure all Compliance Modules are complete and up to date EXPERIENCE REQUIRED: Experience working in an IT support environment Office 365 and Azure management Good knowledge of Active Directory Good knowledge of network troubleshooting Good knowledge of laptop build process preferably utilising Autopilot Phone system (ideally 8x8) experience including configuration and administration Good time and workload management skills Highly motivated and keen to develop new skills Excellent communication skills Attention to detail Knowledge of Power Automate (Flow) would be beneficial Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Consultant Oxford or Bristol with hybrid options available (2-3 days minimum office-based) 37.5 hours per week, flexible working options considered About Us We are the experts when it comes to air quality and environmental data analysis. The people we work with know, and trust, that we can help turn complex data into actions that solve environmental problems. You could be working with local councils, film companies or supporting Governments around the world. Because of our expertise, more and more organisations who want a trusted partner when it comes to environmental data analysis, and solutions, are choosing Aether. Which is why we are growing, and why we need you! Thanks to our growing reputation and expertise, demand for our services is increasing - and that's where you come in. Benefits - Salary of £28,500 upwards depending on skills and experience - 27 days holiday, plus public holidays, increasing with service - Health cash plan - claim back costs on health and dental treatments, including physio and massages! - A shared mission to support a healthy planet - Friendly, collaborative, and inclusive work environment - Flexible working with teams based across the UK and abroad - Regular team collaboration and social events - Opportunities to take part in environmental community projects - Generous 8% employer pension contribution using carbon-neutral funds - Strong focus on professional growth and career development - Tailored support to help you thrive in your role - Commitment to building and valuing diverse teams - The chance to work in an owner-led organisation, with strong values You'll have the chance to collaborate with interesting people from around the world and help turn information into solutions that make a real difference. So, if you want to be a part of something bigger, where your contributions are truly valued, read on and apply today! The Role As a Consultant, you'll work alongside leaders in our field on a wide range of projects, using your consultancy and/or project management skills to deliver meaningful results. Your initial responsibilities will include desk-based research, data handling, and report writing. As you develop, you'll engage directly with clients, deliver workshops (potentially around the world), and apply data to drive impactful solutions. This is a unique opportunity to progress your career, apply your technical expertise, and contribute to projects with global impact - helping us achieve our goal of a healthy planet for future generations. What You'll Do - Lead the management of your own project tasks and support high-quality delivery of wider projects (to time, quality, and cost). - Occasionally oversee contributions of other team members. - Review and check outputs with task and project managers before delivery to clients. - Occasionally manage projects (typically smaller in scope) under supervision from a Project Director. - Work with clients and collaborators to plan outputs, deliver results, and build relationships for future opportunities. - Contribute to report writing, presentations, client meetings, and workshops. - Provide feedback and insights to improve our services and customer relationships. - Efficiently meet project deadlines and manage your workload to time and budget. - Support and sometimes lead business development activities, including writing technical proposal sections and coordinating submissions. About You We're looking for someone who: - Has experience working in a similar role, with proven skills gained in a professional environment. - Possesses excellent numerical and data analysis skills in MS Excel and other tools. - Can write high-quality reports efficiently and communicate technical information clearly. - Manages their own workload effectively and communicates proactively about any challenges. - Understands air pollution and climate change science and policy and is developing areas of expertise. - Has or is developing project management skills (typically managing projects up to £30,000). - Is confident presenting to external audiences and representing Aether with professionalism. - Is developing business development skills to find and win new work. Other organisations may call this role Environmental Consultant, Sustainability Consultant, Climate Change Analyst, Environmental Data Consultant, Low Carbon Strategy Advisor, Sustainability and Impact Consultant, Climate Policy Analyst, Environmental Project Consultant, Environmental Research and Insights Consultant, Sustainable Development Specialist. Additional Information To find out more and view the full job description, visit: Aether - World Experts in Environmental Data Analysis To apply, please send your CV and covering letter to our recruitment team. Closing date: 20th April 2025 You'll need to travel occasionally across the UK and overseas as part of this role. Please note, we're unable to sponsor Skilled Worker Visas for this role. You will need to provide proof of your right to work in the UK during the recruitment process. If you believe you'd add value to our team but don't meet all of the criteria listed, we still want to hear from you. We value core skills over credentials and welcome your unique, transferable experience.

A fantastic opportunity working for a leading Gloucestershire employer. The Service Desk Analyst serves as the first point of contact for users seeking technical assistance providing 1st and 2nd line support within a busy team. This role involves troubleshooting hardware and software issues, providing excellent customer service, and ensuring timely resolution of enquires. The ideal candidate will be a proactive problem solver with strong communication skills and a passion for technology. 1st and 2nd Line technical support (phone, email and in person) Log support tickets for all issues flagged, including daily checks. Management of incidents and requests and escalating to 3rd line support where necessary. Processing of requests, to include but not limited to new starters, leavers and movers. Building of laptops, smartphone handsets to team standards. Hosting inductions for new employees. Maintaining an orderly and tidy working environment for all areas under the control of the IT department. Documentation; procedures, configurations, training Maintenance of end user and meeting room equipment builds and processes Experience required Ideally 2 years' experience working in IT, ideally on a service or help desk. Good knowledge of Windows (configuration and support). Microsoft 365, including Teams, Exchange online & Intune Confident in supporting and communicating General understanding of LAN, WAN, DHCP, DNS

I am currently recruiting on behalf of one of my clients based in Jarrow who's looking for a Service Delivery Analyst to join on a FTC basis until December 2025. It's a hybrid role, with 2 - 3 days a week in the office. Are you passionate about analysis and have a strong understanding of IT service management? We're looking for an Analyst to play a key role in our global IT team. This is a fantastic opportunity for someone with a background in business analysis, and IT service management who wants to make a tangible impact in a fast-paced, international environment. What You'll Be Doing: Acting as the bridge between the Global Service Desk and the IT Service Management team . Leading the documentation of processes for IT functions locally and internationally Supporting IT workflows and documentation to improve operational efficiency. Collaborating with senior IT leadership to prepare business reporting packs. Analysing key performance trends and making data-driven recommendations. Using Power BI, Excel, and Visio to create dashboards, process maps, and reports. What You'll Need to Succeed: Experience in reporting and analysis , ideally with some business analysis background. A strong understanding of IT service management (ITIL Foundation certification preferred). Advanced skills in Excel, Power BI (basic level), and PowerPoint for data visualization and reporting. Ability to work collaboratively with global IT teams and senior stakeholders. A methodical, problem-solving mindset with a passion for process improvement. Why Join Us? Global Exposure - Work with teams across multiple regions and make an impact on an international scale. Professional Growth - A great opportunity to develop your IT service management and analytical skills. A Collaborative Culture - Join a supportive team that values innovation and continuous improvement. If you're looking for a role where you can apply your reporting and analytical skills within an IT service management context , we'd love to hear from you! Please get in touch with Kamilla Ryan if you are interested see below) ) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

1st / 2nd Line - Windows and Mac The 1st / 2nd Line Support Analyst will be part of a new team and will provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations. This role will provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups. The Technical Support Analyst is also responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including, but not limited to desktops, laptops, printers, MFD's and all mobile devices. Responsibilities Responsible for providing technical assistance and end user support Must deliver exemplary customer service to all users from top to bottom ITIL experience would be useful 85% Windows, 15% Mac (but Mac users are all VIPs) OKTA would be beneficial AD / Azure AD / Entra IT would be useful 50:50 1st Line : 2nd Line support tasks You Should be Passionate about customers and service, with a strong will to make a difference. Able to work in a dynamic environment, prioritising and multi-tasking effectively Able to demonstrate expertise in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware and software issues Able to display strong problem-solving abilities and excellent communication, customer handling and inter-personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA O365/Exchange administration tasks Active Directory/Azure Active Directory admin Microsoft InTune AV meeting room setup and support Microsoft Office application including Teams/Zoom Basic working knowledge of networking & DNS Knowledge of Hardware (Laptops & Printers) Supporting Client VPN Access Ability to troubleshoot printing issues Benefits: 25 days of holiday to start and one extra day per year until you max out at 30 days 1 floating holiday on top of this 6 extra summer days off over summer 8 extra wellness days (these are not sick days) that we can use for almost anything. We usually shut down over Christmas for a week Bonus: Potential for a 7.5% performance based bonus (Company plus individual performance) Please get in touch if you have Mac and Windows experience (Commercial and at least in the last 2 roles) and are keen on this role, 3 days a week on-site in Hammersmith and 2 from home once you have proven your reliability and quality. Diversity, equity and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.

IT Service Delivery Lead (Law Firm) required to work in my client's London office. This is a Hybrid role so working 2 days from home and 3 days in the office. Please note: To be prepared to cover the helpdesk support rota-shift patterns between 8 am and 6 pm as well as weekend work (if required). Only send in your CV if you have Legal experience and you have worked for a Law Firm within the last 2 years. Please do NOT send in your CV of you have NOT worked within Legal. Job purpose: This role manages a small team of 1st and 2nd line Service Desk Analysts and 1 Senior Service Desk Analyst. The role holder will lead the team, ensuring that Service across the department is delivering to the needs of the Firm and aligned with ITIL methodology. The Service Delivery Lead will take the lead in ensuring good working relationships within the broader Technology team. Skills required: Prior experience working in a legal, professional services or partnership environment. 2 years + as a Support Delivery Lead. Experience working in a service desk environment. Design and implement seamless processes from the ground up, integrating people and technology for optimal efficiency and effectiveness. Experience supporting satellite offices. Excellent communication and customer skills and an ability to work with non-technical end-users and technical (Technology) staff. Ability to work within a team framework, as well as under own supervision. Please send in your CV if you have the above skills and if your CV reads well, I will respond to you