Job Description: Information Security Officer Location: UK Full-Time - Remote Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd's of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London Market (Lloyd's and Company), in both insurance and reinsurance business. Processing over £117 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities.As the Information Security Officer, you will be the Security point of contact for IT operations, responsible for the supporting and communicating the importance of compliance and governance of the security strategy, roadmap and policies that are in alignment with the organization's overall security objectives. Responsibilities Identify, assess, and prioritize security vulnerabilities, ensuring effective remediation plans are in place and executed. Lead investigations into information security breaches, ensuring proper reporting and communication with senior management during incidents. Work with the Security Incident Response Coordination Centre (SIRCC) to address and mitigate security incidents, ensuring proportionate remediation of information breaches. Work closely with the CISO to ensure the security strategy aligns with broader organisational objectives, whilst also meeting information privacy and protection regulations (e.g., GDPR). Monitor and review security policies, standards, and procedures focused on protecting information across all environments, ensuring alignment with business and IT priorities. Own and manage all information security risks, performing risk assessments specific to storage, processing, and transfer. Conduct periodic audits of information security controls to ensure compliance with internal policies and external regulations. Ensure that information security requirements are incorporated into all phases of technology systems, from design through deployment. Coordinate with third-party security vendors to conduct vulnerability assessments, penetration tests, and security audits focused on information protection. Stay current on emerging information security trends, threats, and technologies, recommending updates to security measures as needed. Establish and maintain a strong information security posture, continuously monitoring the effectiveness of controls and processes. Regularly evaluate the organization's information security safeguards, ensuring they provide robust protection against evolving threats and information-related risks. Monitor software development teams to ensure secure information handling throughout the software development lifecycle (SDLC), ensuring security is embedded processing systems and applications Qualifications & Experience Ideally, a degree in computer science, Information Systems, Engineering, or a related field. Holding any of the following qualifications would be an added advantage: CISSP, CCSP, GIAC Cloud security certifications. Proven experience in a security management capacity, particularly in information-rich industries (e.g., Software, Financial Services). Proven track record of securing cloud-based services, ensuring scalability, performance, and reliability. Expertise in a wide range of security domains: access controls, network security, cloud security, application security, secure software design, security testing, and vulnerability remediation, and incident management. Experience in cloud computing architectures, common technologies (e.g., AWS security tools). Good understanding of NIST security controls frameworks, risk assessment, and risk management. Familiarity with service control frameworks such as SOC 1 and 2. Knowledge of threat modelling and risk management practices. Strong project management skills with experience leading cross-functional teams in large, complex security projects. Investment In Training and Development We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We're developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term. Our Culture Here at Velonetic we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach. Employee Benefits As part of our competitive remuneration package, flexible benefits are available. There isan option to "flex up and down" on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.DXC Recruitment Team will be engaging with all candidate applications on behalf of Velonetic.DXC will be managing the recruitment throughout the onboarding process.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available . DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at .
Dec 07, 2025
Full time
Job Description: Information Security Officer Location: UK Full-Time - Remote Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd's of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London Market (Lloyd's and Company), in both insurance and reinsurance business. Processing over £117 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities.As the Information Security Officer, you will be the Security point of contact for IT operations, responsible for the supporting and communicating the importance of compliance and governance of the security strategy, roadmap and policies that are in alignment with the organization's overall security objectives. Responsibilities Identify, assess, and prioritize security vulnerabilities, ensuring effective remediation plans are in place and executed. Lead investigations into information security breaches, ensuring proper reporting and communication with senior management during incidents. Work with the Security Incident Response Coordination Centre (SIRCC) to address and mitigate security incidents, ensuring proportionate remediation of information breaches. Work closely with the CISO to ensure the security strategy aligns with broader organisational objectives, whilst also meeting information privacy and protection regulations (e.g., GDPR). Monitor and review security policies, standards, and procedures focused on protecting information across all environments, ensuring alignment with business and IT priorities. Own and manage all information security risks, performing risk assessments specific to storage, processing, and transfer. Conduct periodic audits of information security controls to ensure compliance with internal policies and external regulations. Ensure that information security requirements are incorporated into all phases of technology systems, from design through deployment. Coordinate with third-party security vendors to conduct vulnerability assessments, penetration tests, and security audits focused on information protection. Stay current on emerging information security trends, threats, and technologies, recommending updates to security measures as needed. Establish and maintain a strong information security posture, continuously monitoring the effectiveness of controls and processes. Regularly evaluate the organization's information security safeguards, ensuring they provide robust protection against evolving threats and information-related risks. Monitor software development teams to ensure secure information handling throughout the software development lifecycle (SDLC), ensuring security is embedded processing systems and applications Qualifications & Experience Ideally, a degree in computer science, Information Systems, Engineering, or a related field. Holding any of the following qualifications would be an added advantage: CISSP, CCSP, GIAC Cloud security certifications. Proven experience in a security management capacity, particularly in information-rich industries (e.g., Software, Financial Services). Proven track record of securing cloud-based services, ensuring scalability, performance, and reliability. Expertise in a wide range of security domains: access controls, network security, cloud security, application security, secure software design, security testing, and vulnerability remediation, and incident management. Experience in cloud computing architectures, common technologies (e.g., AWS security tools). Good understanding of NIST security controls frameworks, risk assessment, and risk management. Familiarity with service control frameworks such as SOC 1 and 2. Knowledge of threat modelling and risk management practices. Strong project management skills with experience leading cross-functional teams in large, complex security projects. Investment In Training and Development We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We're developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term. Our Culture Here at Velonetic we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach. Employee Benefits As part of our competitive remuneration package, flexible benefits are available. There isan option to "flex up and down" on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.DXC Recruitment Team will be engaging with all candidate applications on behalf of Velonetic.DXC will be managing the recruitment throughout the onboarding process.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available . DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at .
3 days per week on site in Sheffield Temporary to permanent Role Overview We are seeking a Senior Full Stack Engineer (AI/ML) to join a global team responsible for modernizing architecture and replacing legacy systems with microservices. This platform collects and processes data from multiple sources to meet regulatory and risk requirements, while leveraging AI/ML capabilities to enhance automation, insights, and decision making. Role Responsibilities Deliver production ready code and contribute to system architecture aligned with a microservice structure. Design and implement AI/ML driven features, including data pipelines, model integration, and inference services. Drive faster delivery of reliable code across the team, leading by example. Engage with business and engineering leadership to understand requirements and translate them into scalable AI/ML solutions. Propose innovative ideas for applying machine learning to improve data quality, risk assessment, and operational efficiency. Promote and lead a strong engineering culture within the team. Collaborate with a distributed global team across multiple regions. Identify and remove impediments, manage risks, and communicate issues to program management. Find and implement programmatic solutions to process inefficiencies. Required Skills and Experience Strong experience in software engineering, including backend development and microservice architecture. Must have strong Java experience (latest versions preferred). Proficiency in RESTful API design, CI/CD practices, and relational databases (e.g., PostgreSQL). Experience with containers and orchestration (Docker, Kubernetes) and cloud platforms. Familiarity with AI/ML frameworks (TensorFlow, PyTorch) and deploying ML models at scale. Experience building data pipelines and integrating ML into production systems. Frontend development experience with ReactJS. Background in regulated industries (e.g., finance) is a plus. How We Work Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire. This is a full time temporary to permanent position located in Sheffield, England. As the selection and interview process is ongoing, please submit your application in English as soon as possible. If your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for the UK is mandatory. Expectations regarding hybrid working As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the client's offices or our own offices depending on the client) aligns to what our client's policies and expectations are and these vary. Most of our client's now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require. Who We Are Delta Capita Group is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non differentiating services. Our 3 offerings are Managed Services Consulting & Solutions Technology To know more about Delta Capita and our culture, click here: Working at DC - Delta Capita.
Dec 05, 2025
Full time
3 days per week on site in Sheffield Temporary to permanent Role Overview We are seeking a Senior Full Stack Engineer (AI/ML) to join a global team responsible for modernizing architecture and replacing legacy systems with microservices. This platform collects and processes data from multiple sources to meet regulatory and risk requirements, while leveraging AI/ML capabilities to enhance automation, insights, and decision making. Role Responsibilities Deliver production ready code and contribute to system architecture aligned with a microservice structure. Design and implement AI/ML driven features, including data pipelines, model integration, and inference services. Drive faster delivery of reliable code across the team, leading by example. Engage with business and engineering leadership to understand requirements and translate them into scalable AI/ML solutions. Propose innovative ideas for applying machine learning to improve data quality, risk assessment, and operational efficiency. Promote and lead a strong engineering culture within the team. Collaborate with a distributed global team across multiple regions. Identify and remove impediments, manage risks, and communicate issues to program management. Find and implement programmatic solutions to process inefficiencies. Required Skills and Experience Strong experience in software engineering, including backend development and microservice architecture. Must have strong Java experience (latest versions preferred). Proficiency in RESTful API design, CI/CD practices, and relational databases (e.g., PostgreSQL). Experience with containers and orchestration (Docker, Kubernetes) and cloud platforms. Familiarity with AI/ML frameworks (TensorFlow, PyTorch) and deploying ML models at scale. Experience building data pipelines and integrating ML into production systems. Frontend development experience with ReactJS. Background in regulated industries (e.g., finance) is a plus. How We Work Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire. This is a full time temporary to permanent position located in Sheffield, England. As the selection and interview process is ongoing, please submit your application in English as soon as possible. If your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for the UK is mandatory. Expectations regarding hybrid working As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the client's offices or our own offices depending on the client) aligns to what our client's policies and expectations are and these vary. Most of our client's now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require. Who We Are Delta Capita Group is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non differentiating services. Our 3 offerings are Managed Services Consulting & Solutions Technology To know more about Delta Capita and our culture, click here: Working at DC - Delta Capita.
Job Title: Python Engineer Location: Fully Remote (England) Clearance: Active SC Clearance Required Duration : 12 month contract - will extend Project: Major Defence Programme Secure Data Exchange Platform Core Mission Build and harden Python based services and data processing components that underpin a secure, scalable, distributed defence platform. Transform prototype code into operational, production ready modules. This is a hands on engineering role requiring strong Python skills, experience in secure or mission critical environments, and the ability to contribute across backend services, data pipelines, integration layers, and automation. Key Responsibilities • Develop, refine, and maintain Python microservices and backend components supporting secure data exchange. • Translate prototype logic and PoC implementations into scalable, production-grade code. • Implement APIs, integration layers, and event-driven services aligned to agreed architecture patterns. • Apply secure coding practices, identity controls, and data protection mechanisms. • Contribute to CI/CD pipelines, automated testing, and integration with Infrastructure-as-Code workflows. • Improve performance, fault tolerance, and observability across distributed services. • Collaborate closely with solution architects, security architects, and engineering teams. • Support validation, hardening, and iterative refinement of backend services. • Produce technical documentation, service diagrams, and implementation notes aligned with programme standards. Required Experience • Strong hands on experience with Python • Solid understanding of APIs, microservices, event-driven architectures, and messaging patterns. • Practical experience with secure development practices, authentication/authorisation, and zero-trust principles. • Experience working with containerised workloads (Docker; advantage if familiar with Kubernetes). • Proficiency with CI/CD tooling, automated tests, and modern software engineering practices. • Ability to work effectively within a senior, cross-functional architecture and engineering team. • Strong knowledge of networking fundamentals, data structures, and secure service design. • Comfortable working in a highly regulated, security-focused environment. Apply now for immediate consideration
Dec 05, 2025
Contractor
Job Title: Python Engineer Location: Fully Remote (England) Clearance: Active SC Clearance Required Duration : 12 month contract - will extend Project: Major Defence Programme Secure Data Exchange Platform Core Mission Build and harden Python based services and data processing components that underpin a secure, scalable, distributed defence platform. Transform prototype code into operational, production ready modules. This is a hands on engineering role requiring strong Python skills, experience in secure or mission critical environments, and the ability to contribute across backend services, data pipelines, integration layers, and automation. Key Responsibilities • Develop, refine, and maintain Python microservices and backend components supporting secure data exchange. • Translate prototype logic and PoC implementations into scalable, production-grade code. • Implement APIs, integration layers, and event-driven services aligned to agreed architecture patterns. • Apply secure coding practices, identity controls, and data protection mechanisms. • Contribute to CI/CD pipelines, automated testing, and integration with Infrastructure-as-Code workflows. • Improve performance, fault tolerance, and observability across distributed services. • Collaborate closely with solution architects, security architects, and engineering teams. • Support validation, hardening, and iterative refinement of backend services. • Produce technical documentation, service diagrams, and implementation notes aligned with programme standards. Required Experience • Strong hands on experience with Python • Solid understanding of APIs, microservices, event-driven architectures, and messaging patterns. • Practical experience with secure development practices, authentication/authorisation, and zero-trust principles. • Experience working with containerised workloads (Docker; advantage if familiar with Kubernetes). • Proficiency with CI/CD tooling, automated tests, and modern software engineering practices. • Ability to work effectively within a senior, cross-functional architecture and engineering team. • Strong knowledge of networking fundamentals, data structures, and secure service design. • Comfortable working in a highly regulated, security-focused environment. Apply now for immediate consideration
Locations : Stockholm Copenhagen V Berlin München London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. We Are BCG X We're a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world's most complex problems. Leveraging BCG's global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions. What You'll Do Our BCG X teams own the full analytics value-chain end to end: framing new business challenges, designing innovative algorithms, implementing, and deploying scalable solutions, and enabling colleagues and clients to fully embrace AI. Our product offerings span from fully custom-builds to industry specific leading edge AI software solutions. As a (Senior) AI Software Engineer you'll be part of our rapidly growing engineering team and help to build the next generation of AI solutions. You'll have the chance to partner with clients in a variety of BCG regions and industries, and on key topics like climate change, enabling them to design, build, and deploy new and innovative solutions. Additional responsibilities will include developing and delivering thought leadership in scientific communities and papers as well as leading conferences on behalf of BCG X. We are looking for talented individuals with a passion for software development, large-scale data analytics and transforming organizations into AI led innovative companies. Successful candidates possess the following: +4 years of experience in a technology consulting environment Apply software development practices and standards to develop robust and maintainable software Actively involved in every part of the software development life cycle Experienced at guiding non-technical teams and consultants in and best practices for robust software development Optimize and enhance computational efficiency of algorithms and software design Motivated by a fast-paced, service-oriented environment and interacting directly with clients on new features for future product releases Enjoy collaborating in teams to share software design and solution ideas A natural problem-solver and intellectually curious across a breadth of industries and topics Master's degree or PhD in relevant field of study - please provide all academic certificates showing the final grades (A-level, Bachelor, Master, PhD) Additional tasks: Designing and building data & AI platforms for our clients. Such platforms provide data and (Gen)AI capabilities to a wide variety of consumers and use cases across the client organization. Often part of large (AI) transformational journeys BCG does for its clients. Often involves the following engineering disciplines : Cloud Engineering Data Engineering (not building pipelines but designing and building the framework) DevOps MLOps/LLMOps Often work with the following technologies : Azure, AWS, GCP Airflow, dbt, Databricks, Snowflake, etc. GitHub, Azure DevOps and related developer tooling and CI/CD platforms, Terraform or other Infra-as-Code MLflow, AzureML or similar for MLOps; LangSmith, Langfuse and similar for LLMOps The difference to our "AI Engineer" role is: Do you "use/consume" these technologies, or are you the one that "provides" them to the rest of the organization. What You'll Bring TECHNOLOGIES: Programming Languages: Python Experience with additional programming languages is a plus Additional info BCG offers a comprehensive benefits program, including medical, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, mental health offerings, a generous retirement program, financial guidance, paid time off, and more. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Dec 05, 2025
Full time
Locations : Stockholm Copenhagen V Berlin München London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. We Are BCG X We're a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world's most complex problems. Leveraging BCG's global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions. What You'll Do Our BCG X teams own the full analytics value-chain end to end: framing new business challenges, designing innovative algorithms, implementing, and deploying scalable solutions, and enabling colleagues and clients to fully embrace AI. Our product offerings span from fully custom-builds to industry specific leading edge AI software solutions. As a (Senior) AI Software Engineer you'll be part of our rapidly growing engineering team and help to build the next generation of AI solutions. You'll have the chance to partner with clients in a variety of BCG regions and industries, and on key topics like climate change, enabling them to design, build, and deploy new and innovative solutions. Additional responsibilities will include developing and delivering thought leadership in scientific communities and papers as well as leading conferences on behalf of BCG X. We are looking for talented individuals with a passion for software development, large-scale data analytics and transforming organizations into AI led innovative companies. Successful candidates possess the following: +4 years of experience in a technology consulting environment Apply software development practices and standards to develop robust and maintainable software Actively involved in every part of the software development life cycle Experienced at guiding non-technical teams and consultants in and best practices for robust software development Optimize and enhance computational efficiency of algorithms and software design Motivated by a fast-paced, service-oriented environment and interacting directly with clients on new features for future product releases Enjoy collaborating in teams to share software design and solution ideas A natural problem-solver and intellectually curious across a breadth of industries and topics Master's degree or PhD in relevant field of study - please provide all academic certificates showing the final grades (A-level, Bachelor, Master, PhD) Additional tasks: Designing and building data & AI platforms for our clients. Such platforms provide data and (Gen)AI capabilities to a wide variety of consumers and use cases across the client organization. Often part of large (AI) transformational journeys BCG does for its clients. Often involves the following engineering disciplines : Cloud Engineering Data Engineering (not building pipelines but designing and building the framework) DevOps MLOps/LLMOps Often work with the following technologies : Azure, AWS, GCP Airflow, dbt, Databricks, Snowflake, etc. GitHub, Azure DevOps and related developer tooling and CI/CD platforms, Terraform or other Infra-as-Code MLflow, AzureML or similar for MLOps; LangSmith, Langfuse and similar for LLMOps The difference to our "AI Engineer" role is: Do you "use/consume" these technologies, or are you the one that "provides" them to the rest of the organization. What You'll Bring TECHNOLOGIES: Programming Languages: Python Experience with additional programming languages is a plus Additional info BCG offers a comprehensive benefits program, including medical, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, mental health offerings, a generous retirement program, financial guidance, paid time off, and more. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Birmingham, East / West Midlands, Nationwide - Hybrid Permanent - Full Time Competitive Salary + Commercial Fleet Vehicle + Flexible Benefits Summary Freedom Professional Services are currently recruiting for an experienced Senior Utility Surveyor. The successful candidate would have strong experience undertaking surveys within a variety of industries and locations. Knowledge of PAS 128 is essential and the candidate must be able to demonstrate experience in the use of utility detection instruments, location instruments and have the skills to post process the data for production of a detailed utility survey. This is a Hybrid role with regular Home, Site and Office work, . Some of the key deliverables in this role will include: Produce detailed PAS 128 compliant surveys and accurate information on an as required basis for analysis by planners, builders and cartographers Utilise a range of equipment in the execution of PAS 128 compliant surveys, including electromagnetic locators, GPRs, GPS, TS and conventional methods. Resolve practical planning and development problems on site. Apply rigorous means of verification and validation of information before it is handed over to other professionals. Interpret data using record drawings, maps, charts, plans and other related forms of presentation. Use of computer-aided design (CAD) and other IT software to interpret data and present information. Maintain awareness and develop skills in new and emerging technologies. Verify plans, drawings and quantities for accuracy of calculations. Monitor and interpret contract design documents supplied by the client. Timely and accurate production of reports in line with project requirements. Resolve any unexpected technical difficulties and other problems that may arise. General Responsibilities Work collaboratively with project based personnel in the effective execution of project requirements, ensuring strict compliance to quality and safety standards. Proactively support the business and other members of the organisation in securing defined objectives Undertake all reasonable task assigned by the Survey Manager What we're looking for: If the above sounds exciting and something you're well versed in, then we'd love to hear from you. We're looking for an experienced, forward thinking and dedicated Senior Utility Surveyor to join our team. Ideally have qualifications and experience in: Experience in the use of electromagnetic locators and ground penetrating radar. Experience in use of GPS and Total Stations Experience in utility surveys and CCTV surveys Proficient in AutoCAD, Microsoft Office (Word and Excel) Experience in supervising small teams on site and able to Experience in communicate and resolving issues with staff and management Knowledge of n4ce or other survey software (Desirable) Knowledge of IQMaps/GRED HD or other GPR software (Desirable) Knowledge of Wincan or other CCTV software (Desirable) Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary Competitive depending on experience/qualifications Commercial Fleet Vehicle Pension with a leading provider and employer contribution 25 Days Holiday plus Bank Holidays Sick Pay Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be
Dec 05, 2025
Full time
Birmingham, East / West Midlands, Nationwide - Hybrid Permanent - Full Time Competitive Salary + Commercial Fleet Vehicle + Flexible Benefits Summary Freedom Professional Services are currently recruiting for an experienced Senior Utility Surveyor. The successful candidate would have strong experience undertaking surveys within a variety of industries and locations. Knowledge of PAS 128 is essential and the candidate must be able to demonstrate experience in the use of utility detection instruments, location instruments and have the skills to post process the data for production of a detailed utility survey. This is a Hybrid role with regular Home, Site and Office work, . Some of the key deliverables in this role will include: Produce detailed PAS 128 compliant surveys and accurate information on an as required basis for analysis by planners, builders and cartographers Utilise a range of equipment in the execution of PAS 128 compliant surveys, including electromagnetic locators, GPRs, GPS, TS and conventional methods. Resolve practical planning and development problems on site. Apply rigorous means of verification and validation of information before it is handed over to other professionals. Interpret data using record drawings, maps, charts, plans and other related forms of presentation. Use of computer-aided design (CAD) and other IT software to interpret data and present information. Maintain awareness and develop skills in new and emerging technologies. Verify plans, drawings and quantities for accuracy of calculations. Monitor and interpret contract design documents supplied by the client. Timely and accurate production of reports in line with project requirements. Resolve any unexpected technical difficulties and other problems that may arise. General Responsibilities Work collaboratively with project based personnel in the effective execution of project requirements, ensuring strict compliance to quality and safety standards. Proactively support the business and other members of the organisation in securing defined objectives Undertake all reasonable task assigned by the Survey Manager What we're looking for: If the above sounds exciting and something you're well versed in, then we'd love to hear from you. We're looking for an experienced, forward thinking and dedicated Senior Utility Surveyor to join our team. Ideally have qualifications and experience in: Experience in the use of electromagnetic locators and ground penetrating radar. Experience in use of GPS and Total Stations Experience in utility surveys and CCTV surveys Proficient in AutoCAD, Microsoft Office (Word and Excel) Experience in supervising small teams on site and able to Experience in communicate and resolving issues with staff and management Knowledge of n4ce or other survey software (Desirable) Knowledge of IQMaps/GRED HD or other GPR software (Desirable) Knowledge of Wincan or other CCTV software (Desirable) Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary Competitive depending on experience/qualifications Commercial Fleet Vehicle Pension with a leading provider and employer contribution 25 Days Holiday plus Bank Holidays Sick Pay Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties Purpose Contribute to the design of Landmark's applications, delivering workflows and interfaces that improve usability, clarity, and consistency. Responsibilities •Design UX/UI for product features under the guidance of senior designers. •Apply design system components consistently. •Develop wireframes, prototypes, and visual assets. •Participate in usability testing and synthesize user feedback. •Collaborate with engineers and product managers in daily workflows. •Contribute to design reviews and team critiques. Qualifications •3-5 years in UX/UI design. •Proficiency in Figma and familiarity with design systems. •Strong foundation in interaction design and visual design. •Evidence of shipping designs in production applications. •Collaborative mindset, with openness to feedback and iteration. Nice-to-Haves •Experience in enterprise applications. •Exposure to research practices and usability methods. •Completion of a Masters Degree is a plus. Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. Location 97 Jubilee Avenue, Milton Park, Abingdon, Oxfordshire, OX14 4RW, United Kingdom Job Details Requisition Number: 203156 Experience Level: Experienced Hire Job Family: Engineering/Science/Technology Product Service Line: Landmark Software & Services Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.
Dec 05, 2025
Full time
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties Purpose Contribute to the design of Landmark's applications, delivering workflows and interfaces that improve usability, clarity, and consistency. Responsibilities •Design UX/UI for product features under the guidance of senior designers. •Apply design system components consistently. •Develop wireframes, prototypes, and visual assets. •Participate in usability testing and synthesize user feedback. •Collaborate with engineers and product managers in daily workflows. •Contribute to design reviews and team critiques. Qualifications •3-5 years in UX/UI design. •Proficiency in Figma and familiarity with design systems. •Strong foundation in interaction design and visual design. •Evidence of shipping designs in production applications. •Collaborative mindset, with openness to feedback and iteration. Nice-to-Haves •Experience in enterprise applications. •Exposure to research practices and usability methods. •Completion of a Masters Degree is a plus. Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. Location 97 Jubilee Avenue, Milton Park, Abingdon, Oxfordshire, OX14 4RW, United Kingdom Job Details Requisition Number: 203156 Experience Level: Experienced Hire Job Family: Engineering/Science/Technology Product Service Line: Landmark Software & Services Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Birmingham, East / West Midlands, Nationwide - Hybrid Permanent - Full Time Competitive Salary + Commercial Fleet Vehicle + Flexible Benefits Summary Freedom Professional Services are currently recruiting for an experienced Senior Utility Surveyor. The successful candidate would have strong experience undertaking surveys within a variety of industries and locations. Knowledge of PAS 128 is essential and the candidate must be able to demonstrate experience in the use of utility detection instruments, location instruments and have the skills to post process the data for production of a detailed utility survey. This is a Hybrid role with regular Home, Site and Office work, . Some of the key deliverables in this role will include: Produce detailed PAS 128 compliant surveys and accurate information on an as required basis for analysis by planners, builders and cartographers Utilise a range of equipment in the execution of PAS 128 compliant surveys, including electromagnetic locators, GPRs, GPS, TS and conventional methods. Resolve practical planning and development problems on site. Apply rigorous means of verification and validation of information before it is handed over to other professionals. Interpret data using record drawings, maps, charts, plans and other related forms of presentation. Use of computer-aided design (CAD) and other IT software to interpret data and present information. Maintain awareness and develop skills in new and emerging technologies. Verify plans, drawings and quantities for accuracy of calculations. Monitor and interpret contract design documents supplied by the client. Timely and accurate production of reports in line with project requirements. Resolve any unexpected technical difficulties and other problems that may arise. General Responsibilities Work collaboratively with project based personnel in the effective execution of project requirements, ensuring strict compliance to quality and safety standards. Proactively support the business and other members of the organisation in securing defined objectives Undertake all reasonable task assigned by the Survey Manager What we're looking for: If the above sounds exciting and something you're well versed in, then we'd love to hear from you. We're looking for an experienced, forward thinking and dedicated Senior Utility Surveyor to join our team. Ideally have qualifications and experience in: Experience in the use of electromagnetic locators and ground penetrating radar. Experience in use of GPS and Total Stations Experience in utility surveys and CCTV surveys Proficient in AutoCAD, Microsoft Office (Word and Excel) Experience in supervising small teams on site and able to Experience in communicate and resolving issues with staff and management Knowledge of n4ce or other survey software (Desirable) Knowledge of IQMaps/GRED HD or other GPR software (Desirable) Knowledge of Wincan or other CCTV software (Desirable) Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary Competitive depending on experience/qualifications Commercial Fleet Vehicle Pension with a leading provider and employer contribution 25 Days Holiday plus Bank Holidays Sick Pay Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be
Dec 05, 2025
Full time
Birmingham, East / West Midlands, Nationwide - Hybrid Permanent - Full Time Competitive Salary + Commercial Fleet Vehicle + Flexible Benefits Summary Freedom Professional Services are currently recruiting for an experienced Senior Utility Surveyor. The successful candidate would have strong experience undertaking surveys within a variety of industries and locations. Knowledge of PAS 128 is essential and the candidate must be able to demonstrate experience in the use of utility detection instruments, location instruments and have the skills to post process the data for production of a detailed utility survey. This is a Hybrid role with regular Home, Site and Office work, . Some of the key deliverables in this role will include: Produce detailed PAS 128 compliant surveys and accurate information on an as required basis for analysis by planners, builders and cartographers Utilise a range of equipment in the execution of PAS 128 compliant surveys, including electromagnetic locators, GPRs, GPS, TS and conventional methods. Resolve practical planning and development problems on site. Apply rigorous means of verification and validation of information before it is handed over to other professionals. Interpret data using record drawings, maps, charts, plans and other related forms of presentation. Use of computer-aided design (CAD) and other IT software to interpret data and present information. Maintain awareness and develop skills in new and emerging technologies. Verify plans, drawings and quantities for accuracy of calculations. Monitor and interpret contract design documents supplied by the client. Timely and accurate production of reports in line with project requirements. Resolve any unexpected technical difficulties and other problems that may arise. General Responsibilities Work collaboratively with project based personnel in the effective execution of project requirements, ensuring strict compliance to quality and safety standards. Proactively support the business and other members of the organisation in securing defined objectives Undertake all reasonable task assigned by the Survey Manager What we're looking for: If the above sounds exciting and something you're well versed in, then we'd love to hear from you. We're looking for an experienced, forward thinking and dedicated Senior Utility Surveyor to join our team. Ideally have qualifications and experience in: Experience in the use of electromagnetic locators and ground penetrating radar. Experience in use of GPS and Total Stations Experience in utility surveys and CCTV surveys Proficient in AutoCAD, Microsoft Office (Word and Excel) Experience in supervising small teams on site and able to Experience in communicate and resolving issues with staff and management Knowledge of n4ce or other survey software (Desirable) Knowledge of IQMaps/GRED HD or other GPR software (Desirable) Knowledge of Wincan or other CCTV software (Desirable) Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary Competitive depending on experience/qualifications Commercial Fleet Vehicle Pension with a leading provider and employer contribution 25 Days Holiday plus Bank Holidays Sick Pay Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Jot Title: Software Engineer x2 Positions: Senior Software Engineer, Team Lead Permanent Staff Positions Location: Abingdon, just outside London Hybrid working available, ideally 3 days based in the office Salary: please get in touch and I will reply straight away with salary details (highly negotiable) Must have skills: - Java, Eclipse RCP/SWT - Strong problem-solving abilities - Clear communication skills - Evidence of being able to solve algorithmic problems - Evidence of experience working on large monolithic thick-client applications and demonstrate how they are different than web-based applications from an engineering perspective Very nice to have: - Experience with using AI with development - Domain experience (Geophysics or another geoscience related field) Subsurface Senior Java Application developer Responsibilities include: â Collaborate closely with geophysicists, data scientists, and software engineers to translate scientific domain requirements into robust on-prem or Cloud software solutions. â Design, develop, and maintain high-performance applications for geophysical and geological data analysis, interpretation and visualization (e.g., seismic, horizon, fault, velocity model, etc.) â Present architectural designs and technical proposals to the architecture review board. â Ability to break down development tasks and lay out clear implementation roadmaps. â Implement and optimize computation algorithms â Design and develop both thin and thick client applications that interact with cloudbased microservices. â Ensure high code quality through unit testing, code reviews, security hardening and continuous integration with other domain tools â Provide technical support and lead user troubleshooting sessions to resolve issues and ensure smooth operation of DSG application. â Mentor junior developers and actively contribute to architectural and implementation decisions. â Embrace Agile/Scrum methodologies, delivering and demonstrating working solutions at the end of each sprint â Stay current with emerging technologies and trends in geophysical computing and software development. Required Education and Skills â BS or MS degree in computer science, Geoscience, Applied Mathematics, or a related engineering discipline. â Minimum of 10 years of experience in software development using Java â Ability to break down complex development tasks and define clear, actionable implementation of roadmaps. â Strong Java proficiency is required â C++ knowledge and experience a strong benefit â Proficiency with development tools and environments: o GitLab, Eclipse RCP/SWT, VS Code, CI/CD pipelines o Performance tools: VisualVM, JMC/JFR, Async o Operating systems: Windows and Linux â Hands-on experience using GitHub Copilot to accelerate code implementation and enhance development productivity. â Must be self-motivated but be able to work well in a team environment Desired Experience â Knowledge with geoscience software tools and formats: o SEG-Y, Landmark seismic BRICK, CMP, OpenVDS o DSG, Petrel, Kingdom, GeoFrame, or PaleoScan â Familiarity with cloud platforms and distributed computing: o Restful API design and implementation o AWS and Azure o Tools for scalable data processing: Kubernetes, Spark â Experience with Java 2D graphics and 3D OpenGL programming. â Experience with scientific computing libraries and frameworks: o Python: NumPy, SciPy, Pandas, TensorFlow (for ML/AI) o C++/Java: CUDA (for GPU acceleration) o Angular or React o Microservice: Quarkus, Spring Boot, AWS API Gateway o Docker, Kubernetes With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Dec 05, 2025
Full time
Jot Title: Software Engineer x2 Positions: Senior Software Engineer, Team Lead Permanent Staff Positions Location: Abingdon, just outside London Hybrid working available, ideally 3 days based in the office Salary: please get in touch and I will reply straight away with salary details (highly negotiable) Must have skills: - Java, Eclipse RCP/SWT - Strong problem-solving abilities - Clear communication skills - Evidence of being able to solve algorithmic problems - Evidence of experience working on large monolithic thick-client applications and demonstrate how they are different than web-based applications from an engineering perspective Very nice to have: - Experience with using AI with development - Domain experience (Geophysics or another geoscience related field) Subsurface Senior Java Application developer Responsibilities include: â Collaborate closely with geophysicists, data scientists, and software engineers to translate scientific domain requirements into robust on-prem or Cloud software solutions. â Design, develop, and maintain high-performance applications for geophysical and geological data analysis, interpretation and visualization (e.g., seismic, horizon, fault, velocity model, etc.) â Present architectural designs and technical proposals to the architecture review board. â Ability to break down development tasks and lay out clear implementation roadmaps. â Implement and optimize computation algorithms â Design and develop both thin and thick client applications that interact with cloudbased microservices. â Ensure high code quality through unit testing, code reviews, security hardening and continuous integration with other domain tools â Provide technical support and lead user troubleshooting sessions to resolve issues and ensure smooth operation of DSG application. â Mentor junior developers and actively contribute to architectural and implementation decisions. â Embrace Agile/Scrum methodologies, delivering and demonstrating working solutions at the end of each sprint â Stay current with emerging technologies and trends in geophysical computing and software development. Required Education and Skills â BS or MS degree in computer science, Geoscience, Applied Mathematics, or a related engineering discipline. â Minimum of 10 years of experience in software development using Java â Ability to break down complex development tasks and define clear, actionable implementation of roadmaps. â Strong Java proficiency is required â C++ knowledge and experience a strong benefit â Proficiency with development tools and environments: o GitLab, Eclipse RCP/SWT, VS Code, CI/CD pipelines o Performance tools: VisualVM, JMC/JFR, Async o Operating systems: Windows and Linux â Hands-on experience using GitHub Copilot to accelerate code implementation and enhance development productivity. â Must be self-motivated but be able to work well in a team environment Desired Experience â Knowledge with geoscience software tools and formats: o SEG-Y, Landmark seismic BRICK, CMP, OpenVDS o DSG, Petrel, Kingdom, GeoFrame, or PaleoScan â Familiarity with cloud platforms and distributed computing: o Restful API design and implementation o AWS and Azure o Tools for scalable data processing: Kubernetes, Spark â Experience with Java 2D graphics and 3D OpenGL programming. â Experience with scientific computing libraries and frameworks: o Python: NumPy, SciPy, Pandas, TensorFlow (for ML/AI) o C++/Java: CUDA (for GPU acceleration) o Angular or React o Microservice: Quarkus, Spring Boot, AWS API Gateway o Docker, Kubernetes With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Locations : Boston London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Global Delivery Director - Secure Data is a critical leadership role that enables the secure foundation of BCG's digital operations globally. By driving scalable, automated, and user-focused security engineering-and by embedding security into modern engineering and operational practices-this role ensures BCG can innovate securely while maintaining trust, compliance, and operational excellence. The Global Delivery Director - Secure Data is responsible for leading the design, delivery, and continuous evolution of BCG's data security strategy and controls. This role ensures that BCG's most sensitive data is protected globally through secure-by-design engineering, automation at scale, and resilient security platforms. The Director will drive strategic planning, execution, and operations of scalable, automated, and resilient security solutions that safeguard BCG's global operations and users, while enabling innovation and agility across BCG Core, BCG X, and CT worldwide. This role is accountable for embedding security within DevSecOps practices, applying Site Reliability Engineering (SRE) principles across all security services, and aligning with privacy, compliance, and business leaders to maintain trust and regulatory compliance. Key Responsibilities: Strategic Leadership & Transformation: Define and execute a unified security engineering strategy that addresses data protection across all environments and data lifecycle stages. Lead the design and implementation of scalable, automated solutions that integrate seamlessly into enterprise platforms and user experiences. Establish a global security architecture and engineering roadmap focused on prevention, detection, and rapid response. Drive continuous improvement of security posture while aligning with business needs, regulatory requirements, and user experience expectations. Champion DevSecOps practices to embed security early into development and delivery workflows. Data Security Engineering: Build and operate scalable data protection solutions, including data loss prevention (DLP), secrets management, encryption, and classification. Collaborate with the IAM team to align authentication, authorization, and privileged access policies with data security controls. Deliver security capabilities that support modern work scenarios, remote access, zero-trust networking, and protection of sensitive data in AI/ML workloads. Leverage automation frameworks and IaC to improve scalability and reduce manual intervention. Operational Security, SRE & Assurance: Ensure security platforms are resilient, continuously monitored, and designed for 24x7 support and incident response readiness. Embed security telemetry and observability to enable proactive threat detection and automated response. Apply SRE principles to improve reliability, performance, and maintainability of security services. Define service level objectives (SLOs) and key performance indicators (KPIs) for all security services. Compliance, Governance & Risk Management: Ensure alignment with global compliance requirements such as ISO 27001, NIST, SOC 2, GDPR, and others. Partner with governance, legal, and ISRM teams to implement enforceable policies and standards across identity, endpoint, and data domains. Implement automated compliance controls and continuous assurance checks. Lead risk mitigation efforts with technical solutions that scale across diverse user and system profiles. Financial & Vendor Management: Manage security platform budgets and investments with a focus on cost optimization and long-term value. Evaluate and manage third-party vendors and partners, ensuring they meet technical, contractual, and security expectations. Lead procurement and renewal cycles in alignment with operational and architectural strategies. Leadership & Talent Development: Build and mentor a global team of security engineers, fostering a high-performance, collaborative, and forward-thinking culture. Drive internal knowledge sharing and upskilling programs across the team. Collaborate cross-functionally with platform, product, and enterprise architecture teams to embed security early and often. What You'll Bring Required Qualifications: 10+ years of experience in cybersecurity, security engineering, or platform security roles. 5+ years in a senior leadership position with accountability for enterprise-scale security platforms. Deep expertise in data protection technologies, with proven ability to design and scale global solutions. Experience with security engineering in hybrid and cloud-native environments (AWS, Azure, GCP). Proven track record in automating security controls, implementing zero-trust models, and supporting 24x7 security operations. Strong understanding of compliance frameworks and risk management strategies. Demonstrated ability to present complex security topics to executive leadership. Preferred Qualifications: Certifications such as CISSP, CCSP, CISM, AWS/Azure Security Specialty, or equivalent. Experience with tools like Symantec DLP, Zscaler CASB, MS Purview, Palo Alto Prisma, Hashi Vault and other modern security platforms. Familiarity with DevSecOps principles, Infrastructure as Code, and secure software development practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel may be required for business, vendor, or team engagement. Ability to operate in a fast-paced, complex environment, balancing long-term strategy with operational agility. Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role in Boston is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Dec 05, 2025
Full time
Locations : Boston London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Global Delivery Director - Secure Data is a critical leadership role that enables the secure foundation of BCG's digital operations globally. By driving scalable, automated, and user-focused security engineering-and by embedding security into modern engineering and operational practices-this role ensures BCG can innovate securely while maintaining trust, compliance, and operational excellence. The Global Delivery Director - Secure Data is responsible for leading the design, delivery, and continuous evolution of BCG's data security strategy and controls. This role ensures that BCG's most sensitive data is protected globally through secure-by-design engineering, automation at scale, and resilient security platforms. The Director will drive strategic planning, execution, and operations of scalable, automated, and resilient security solutions that safeguard BCG's global operations and users, while enabling innovation and agility across BCG Core, BCG X, and CT worldwide. This role is accountable for embedding security within DevSecOps practices, applying Site Reliability Engineering (SRE) principles across all security services, and aligning with privacy, compliance, and business leaders to maintain trust and regulatory compliance. Key Responsibilities: Strategic Leadership & Transformation: Define and execute a unified security engineering strategy that addresses data protection across all environments and data lifecycle stages. Lead the design and implementation of scalable, automated solutions that integrate seamlessly into enterprise platforms and user experiences. Establish a global security architecture and engineering roadmap focused on prevention, detection, and rapid response. Drive continuous improvement of security posture while aligning with business needs, regulatory requirements, and user experience expectations. Champion DevSecOps practices to embed security early into development and delivery workflows. Data Security Engineering: Build and operate scalable data protection solutions, including data loss prevention (DLP), secrets management, encryption, and classification. Collaborate with the IAM team to align authentication, authorization, and privileged access policies with data security controls. Deliver security capabilities that support modern work scenarios, remote access, zero-trust networking, and protection of sensitive data in AI/ML workloads. Leverage automation frameworks and IaC to improve scalability and reduce manual intervention. Operational Security, SRE & Assurance: Ensure security platforms are resilient, continuously monitored, and designed for 24x7 support and incident response readiness. Embed security telemetry and observability to enable proactive threat detection and automated response. Apply SRE principles to improve reliability, performance, and maintainability of security services. Define service level objectives (SLOs) and key performance indicators (KPIs) for all security services. Compliance, Governance & Risk Management: Ensure alignment with global compliance requirements such as ISO 27001, NIST, SOC 2, GDPR, and others. Partner with governance, legal, and ISRM teams to implement enforceable policies and standards across identity, endpoint, and data domains. Implement automated compliance controls and continuous assurance checks. Lead risk mitigation efforts with technical solutions that scale across diverse user and system profiles. Financial & Vendor Management: Manage security platform budgets and investments with a focus on cost optimization and long-term value. Evaluate and manage third-party vendors and partners, ensuring they meet technical, contractual, and security expectations. Lead procurement and renewal cycles in alignment with operational and architectural strategies. Leadership & Talent Development: Build and mentor a global team of security engineers, fostering a high-performance, collaborative, and forward-thinking culture. Drive internal knowledge sharing and upskilling programs across the team. Collaborate cross-functionally with platform, product, and enterprise architecture teams to embed security early and often. What You'll Bring Required Qualifications: 10+ years of experience in cybersecurity, security engineering, or platform security roles. 5+ years in a senior leadership position with accountability for enterprise-scale security platforms. Deep expertise in data protection technologies, with proven ability to design and scale global solutions. Experience with security engineering in hybrid and cloud-native environments (AWS, Azure, GCP). Proven track record in automating security controls, implementing zero-trust models, and supporting 24x7 security operations. Strong understanding of compliance frameworks and risk management strategies. Demonstrated ability to present complex security topics to executive leadership. Preferred Qualifications: Certifications such as CISSP, CCSP, CISM, AWS/Azure Security Specialty, or equivalent. Experience with tools like Symantec DLP, Zscaler CASB, MS Purview, Palo Alto Prisma, Hashi Vault and other modern security platforms. Familiarity with DevSecOps principles, Infrastructure as Code, and secure software development practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel may be required for business, vendor, or team engagement. Ability to operate in a fast-paced, complex environment, balancing long-term strategy with operational agility. Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role in Boston is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Senior Systems Engineer Location: Portsmouth (hybrid working 2/3 days on site per week) Duration: 12 months duration Pay: £50.79 ph PAYE + Holiday pay or £68.55 ph Umbrella Inside IR35 Job Role Working on the MIMESIS programme in the Simulation & Training function Typical duties include (but are not limited to): • Apply a breadth of knowledge, skills and Knowledge of Systems Engineering and company approaches, techniques and governance to design and develop solutions and resolve engineering issues and problems for a range of products and engineering situations, compiling technical reports and accompanying presentations as required • Apply the Systems Engineering principles of ISO 15288 to the design and build of systems through the entire engineering lifecycle from requirement definition to system integration and customer acceptance into system support and disposal • Apply the Systems Engineering and Software Engineering principles of ISO 15288 and ISO 12207 to the design of software-based Simulation Systems through the entire engineering lifecycle from requirement definition to system integration and customer acceptance into system support and disposal • Undertake Simulation Systems equipment design, network design, and software design, including associated performance prediction and installation design • Work independently under limited technical direction across a range of products and services, resolving common engineering problems • Discern and decompose requirements to system and sub-system level and manage these in an approved toolset such as IBM DOORS Next • Undertake system design decomposition and architectural modelling to subsystem level, including associated external and internal interface definition, and manage architectural models in an approved toolset such as CATIA Magic (Cameo) • Undertake system integration, test planning and execution • Contribute to definition of acceptance strategies in order to verify requirement compliance at specific levels of system design, supporting production of customer acceptance evidence • Undertake technical reviews, verification and approval of engineering technical design and documentation in accordance with business, legislative and customer requirements • Maintain a good working knowledge of contemporary Systems Engineering practices including Model Based Engineering, cyber security, safety procedures, and technologies used to realise simulated environments Knowledge: • Knowledge of requirements management (e.g. IBM DOORS Next) and configuration management • Knowledge of working with large scale complex system designs • Knowledge of integration of predominantly software-based systems, particularly with Commercial-Off-The-Shelf (COTS) platforms, technology and network functionality • Knowledge of multiple phases of an engineering lifecycle and good knowledge of lifecycle models (e.g. Waterfall, Agile) and associated tools (e.g. JIRA) • Knowledge of mathematical simulation tools/languages (e.g. Mathworks MATLAB, Simulink, Pearl, Python, MathCAD) • Proven Ability of using a high level design methodology (e.g. UAF, NAF, TOGAF, SysML, UML) and the production of associated design artefacts, including documentation • Knowledge of working with contemporary technologies and concepts e.g. MBE, MBSE, digital twins, simulated environments, AR/VR, AI/ML, IoT, etc. • Demonstrates understanding, knowledge and Knowledge of Systems Engineering with a focus on software-based product development including knowledge of appropriate Systems Engineering and Software Engineering standards (e.g. ISO 15288 and ISO 12207 respectively) • Prior Knowledge of simulation system or system modelling development
Dec 05, 2025
Contractor
Senior Systems Engineer Location: Portsmouth (hybrid working 2/3 days on site per week) Duration: 12 months duration Pay: £50.79 ph PAYE + Holiday pay or £68.55 ph Umbrella Inside IR35 Job Role Working on the MIMESIS programme in the Simulation & Training function Typical duties include (but are not limited to): • Apply a breadth of knowledge, skills and Knowledge of Systems Engineering and company approaches, techniques and governance to design and develop solutions and resolve engineering issues and problems for a range of products and engineering situations, compiling technical reports and accompanying presentations as required • Apply the Systems Engineering principles of ISO 15288 to the design and build of systems through the entire engineering lifecycle from requirement definition to system integration and customer acceptance into system support and disposal • Apply the Systems Engineering and Software Engineering principles of ISO 15288 and ISO 12207 to the design of software-based Simulation Systems through the entire engineering lifecycle from requirement definition to system integration and customer acceptance into system support and disposal • Undertake Simulation Systems equipment design, network design, and software design, including associated performance prediction and installation design • Work independently under limited technical direction across a range of products and services, resolving common engineering problems • Discern and decompose requirements to system and sub-system level and manage these in an approved toolset such as IBM DOORS Next • Undertake system design decomposition and architectural modelling to subsystem level, including associated external and internal interface definition, and manage architectural models in an approved toolset such as CATIA Magic (Cameo) • Undertake system integration, test planning and execution • Contribute to definition of acceptance strategies in order to verify requirement compliance at specific levels of system design, supporting production of customer acceptance evidence • Undertake technical reviews, verification and approval of engineering technical design and documentation in accordance with business, legislative and customer requirements • Maintain a good working knowledge of contemporary Systems Engineering practices including Model Based Engineering, cyber security, safety procedures, and technologies used to realise simulated environments Knowledge: • Knowledge of requirements management (e.g. IBM DOORS Next) and configuration management • Knowledge of working with large scale complex system designs • Knowledge of integration of predominantly software-based systems, particularly with Commercial-Off-The-Shelf (COTS) platforms, technology and network functionality • Knowledge of multiple phases of an engineering lifecycle and good knowledge of lifecycle models (e.g. Waterfall, Agile) and associated tools (e.g. JIRA) • Knowledge of mathematical simulation tools/languages (e.g. Mathworks MATLAB, Simulink, Pearl, Python, MathCAD) • Proven Ability of using a high level design methodology (e.g. UAF, NAF, TOGAF, SysML, UML) and the production of associated design artefacts, including documentation • Knowledge of working with contemporary technologies and concepts e.g. MBE, MBSE, digital twins, simulated environments, AR/VR, AI/ML, IoT, etc. • Demonstrates understanding, knowledge and Knowledge of Systems Engineering with a focus on software-based product development including knowledge of appropriate Systems Engineering and Software Engineering standards (e.g. ISO 15288 and ISO 12207 respectively) • Prior Knowledge of simulation system or system modelling development
Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of. The role: We seek an adept expert to contribute significantly to our R&D team, bridging machine learning engineering with applied data science. You'll improve and manage our Machine Learning Operations (MLOps) on Azure, and participate in creating, assessing, and advancing various machine learning models and AI systems. Collaborate extensively with scientific and operational teams to guarantee the robustness, scalability, and reliability of our AI tools. Implementing automation and standardization throughout the ML lifecycle, your efforts will support quicker, data-informed decision-making and boost innovation. Help our CDMO's mission by turning research insights into practical solutions efficiently. Key responsibilities: Compose, construct, and uphold resilient machine learning operations (MLOps) pipelines that facilitate the complete lifecycle of AI models-from creation to implementation and supervision. Guarantee the successful deployment of machine learning and large language models (LLMs) in practical operational settings, transforming research findings into functional business tools. Facilitate the progress and examination of ML models, involving both standard machine learning and neural network-focused models, as requested by R&D teams. Develop standardized, reusable workflows that can be applied across different projects and scientific areas. Collaborate with scientists and engineers to incorporate AI solutions into daily R&D tasks. Implement tools for version control, testing, and continuous integration to ensure quality, security, and traceability of AI solutions. Develop automated reporting systems that make results from AI models easier to interpret, share, and act on. Key requirements: MSc or BSc in Computer Science, Data Science, Bioinformatics, Engineering, or a related field, or equivalent experience. Proven experience designing and deploying MLOps pipelines (MLflow, Azure ML, Azure DevOps etc). Strong programming skills in Python and familiarity with common ML/AI libraries (scikit-learn, tensorflow, Keras etc.). Experience implementing machine learning and large language models (LLMs), encompassing deployment, monitoring, and retraining. Familiarity with software engineering guidelines: version control (e.g., Git), CI/CD, containerization (e.g., Docker), and workflow orchestration. Knowledge of cloud platforms and scalable compute environments (Azure preferred). Understanding of data governance, model documentation, and reproducibility in a regulated or research-heavy context. Ability to align machine learning initiatives with business objectives in a scientific or regulated environment. Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
Dec 05, 2025
Full time
Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of. The role: We seek an adept expert to contribute significantly to our R&D team, bridging machine learning engineering with applied data science. You'll improve and manage our Machine Learning Operations (MLOps) on Azure, and participate in creating, assessing, and advancing various machine learning models and AI systems. Collaborate extensively with scientific and operational teams to guarantee the robustness, scalability, and reliability of our AI tools. Implementing automation and standardization throughout the ML lifecycle, your efforts will support quicker, data-informed decision-making and boost innovation. Help our CDMO's mission by turning research insights into practical solutions efficiently. Key responsibilities: Compose, construct, and uphold resilient machine learning operations (MLOps) pipelines that facilitate the complete lifecycle of AI models-from creation to implementation and supervision. Guarantee the successful deployment of machine learning and large language models (LLMs) in practical operational settings, transforming research findings into functional business tools. Facilitate the progress and examination of ML models, involving both standard machine learning and neural network-focused models, as requested by R&D teams. Develop standardized, reusable workflows that can be applied across different projects and scientific areas. Collaborate with scientists and engineers to incorporate AI solutions into daily R&D tasks. Implement tools for version control, testing, and continuous integration to ensure quality, security, and traceability of AI solutions. Develop automated reporting systems that make results from AI models easier to interpret, share, and act on. Key requirements: MSc or BSc in Computer Science, Data Science, Bioinformatics, Engineering, or a related field, or equivalent experience. Proven experience designing and deploying MLOps pipelines (MLflow, Azure ML, Azure DevOps etc). Strong programming skills in Python and familiarity with common ML/AI libraries (scikit-learn, tensorflow, Keras etc.). Experience implementing machine learning and large language models (LLMs), encompassing deployment, monitoring, and retraining. Familiarity with software engineering guidelines: version control (e.g., Git), CI/CD, containerization (e.g., Docker), and workflow orchestration. Knowledge of cloud platforms and scalable compute environments (Azure preferred). Understanding of data governance, model documentation, and reproducibility in a regulated or research-heavy context. Ability to align machine learning initiatives with business objectives in a scientific or regulated environment. Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Motorola Solutions values your privacy . Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Specialty Camera Engineering team based in Ware, UK is responsible for developing cameras for long range surveillance applications, such as border or coastal security. The products are aimed at public and commercial safety. The team is responsible for the development of the complete products, including hardware, firmware and mechanics and takes care of the whole development life-cycle that includes development, testing and maintenance of the systems we build. Job Description Software & Firmware Test Engineer (QA) In this role, you will be an integral part of our dynamic, fast-paced software development team. We are looking for a proactive contributor who thrives on collaboration and is eager to engage in the entire software development lifecycle, from initial concept generation and architectural design through to final implementation and launch.This position follows a hybrid model, combining the flexibility of remote work with essential in-person teamwork. Therefore, candidates must be able to reliably commute to our Ware office to collaborate on key projects and attend scheduled team meetings. Core Technical Proficiencies Programming Languages: Proficiency in C/C++ for embedded systems testing; scripting experience with Python for automation. Processors: Familiarity with Microchip PIC32, ARM architectures, Intel x86 and their software/firmware testing requirements. Operating Systems: Experience with bare-metal, RTOS environments and Linux from a validation and verification perspective. Networking: Understanding of TCP and UDP networking protocols; ability to design and execute relevant test cases. Communication Protocols: Experience testing SPI, I2C, CANbus and other embedded interfaces. Robotics & Control Systems: Experience or strong interest in test automation for robotics or control software. DevOps & CI/CD: Familiarity with automated testing, continuous integration. Version Control: Proficiency with Git and collaborative development workflows for test asset management. Jira ticketing system: experience with bug tracking and issue recording. Advantageous Skills and Knowledge Python: Advanced scripting for automated test development, data analysis, or custom validation tools. Image Processing: Experience in testing image processing pipelines. Camera Systems: Familiarity with camera hardware/software interfaces, sensor validation, and test automation. Hardware/Software Co-Verification: Experience working closely with hardware teams to plan, execute, and document board bring-up and system-level validation. Collaboration & Personal Attributes Cross-Functional Collaboration: Proven ability to work closely with hardware, software, and systems engineering teams to define test requirements, investigate issues, and ensure product quality. Problem-Solving: Strong troubleshooting and root cause analysis skills for complex embedded systems. Adaptability: Eagerness to learn new tools, technologies, and adapt to dynamic project requirements. Initiative: Proactive in developing new tests, automating manual processes, and identifying/resolving quality issues. Communication: Ability to document test plans, results, bugs, and provide actionable feedback to both software and hardware stakeholders. Ownership: Lead and drive key quality assurance and automation projects from conception to completion. Test Strategy: Define and implement our overarching test strategy, ensuring all new features and products meet our quality standards across multiple scrum teams Collaboration: Work closely with product managers and cross-functional teams to define requirements, identify risks, and ensure project goals are met. Continuous Integration: Integrate automated tests into our CI/CD pipelines to enable continuous testing and faster feedback loops. Debugging & Analysis: Analyze test results, identify and report bugs, and perform root cause analysis to ensure timely resolution. Pipeline Optimization: Assist in the maintenance and improvement of our build and deployment pipelines, helping to streamline our release process. Continuous Improvement: Contribute to the improvement of our QA processes, tools, and best practices. Reporting: Analyze test results, identify and report bugs, and work with the development team to ensure timely resolution. Basic Requirements Bachelor's Degree is required, with an emphasis on Computer Science, Computer Engineering, or experience in a related technical discipline Hands-on experience as a senior level SDET or QA Automation Engineer Strong programming skills in a relevant language (i.e. Python, C#, etc.) Practical experience with CI/CD platforms (i.e. Jira, GitHub Actions) Excellent verbal and written communication skills to articulate technical concepts and project plans to both technical and non-technical stakeholders Experience with performance and load testing tools Familiarity with Docker or other containerization technologies Prior experience mentoring or leading other QA Engineers In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes. Two weeks additional pay per year (holiday bonus). 25 days holiday entitlement + bank holidays. Attractive defined contribution pension scheme. Employee stock purchase plan. Flexible working options. Private medical care. Life assurance. Enhanced maternity and paternity pay. Career development support and wide ranging learning opportunities. Employee health and wellbeing support EAP, wellbeing guidance etc. Carbon neutral initiatives/goals. Corporate social responsibility initiatives including support for volunteering days. Well known companies discount scheme. Travel RequirementsUnder 10% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
Dec 05, 2025
Full time
Motorola Solutions values your privacy . Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Specialty Camera Engineering team based in Ware, UK is responsible for developing cameras for long range surveillance applications, such as border or coastal security. The products are aimed at public and commercial safety. The team is responsible for the development of the complete products, including hardware, firmware and mechanics and takes care of the whole development life-cycle that includes development, testing and maintenance of the systems we build. Job Description Software & Firmware Test Engineer (QA) In this role, you will be an integral part of our dynamic, fast-paced software development team. We are looking for a proactive contributor who thrives on collaboration and is eager to engage in the entire software development lifecycle, from initial concept generation and architectural design through to final implementation and launch.This position follows a hybrid model, combining the flexibility of remote work with essential in-person teamwork. Therefore, candidates must be able to reliably commute to our Ware office to collaborate on key projects and attend scheduled team meetings. Core Technical Proficiencies Programming Languages: Proficiency in C/C++ for embedded systems testing; scripting experience with Python for automation. Processors: Familiarity with Microchip PIC32, ARM architectures, Intel x86 and their software/firmware testing requirements. Operating Systems: Experience with bare-metal, RTOS environments and Linux from a validation and verification perspective. Networking: Understanding of TCP and UDP networking protocols; ability to design and execute relevant test cases. Communication Protocols: Experience testing SPI, I2C, CANbus and other embedded interfaces. Robotics & Control Systems: Experience or strong interest in test automation for robotics or control software. DevOps & CI/CD: Familiarity with automated testing, continuous integration. Version Control: Proficiency with Git and collaborative development workflows for test asset management. Jira ticketing system: experience with bug tracking and issue recording. Advantageous Skills and Knowledge Python: Advanced scripting for automated test development, data analysis, or custom validation tools. Image Processing: Experience in testing image processing pipelines. Camera Systems: Familiarity with camera hardware/software interfaces, sensor validation, and test automation. Hardware/Software Co-Verification: Experience working closely with hardware teams to plan, execute, and document board bring-up and system-level validation. Collaboration & Personal Attributes Cross-Functional Collaboration: Proven ability to work closely with hardware, software, and systems engineering teams to define test requirements, investigate issues, and ensure product quality. Problem-Solving: Strong troubleshooting and root cause analysis skills for complex embedded systems. Adaptability: Eagerness to learn new tools, technologies, and adapt to dynamic project requirements. Initiative: Proactive in developing new tests, automating manual processes, and identifying/resolving quality issues. Communication: Ability to document test plans, results, bugs, and provide actionable feedback to both software and hardware stakeholders. Ownership: Lead and drive key quality assurance and automation projects from conception to completion. Test Strategy: Define and implement our overarching test strategy, ensuring all new features and products meet our quality standards across multiple scrum teams Collaboration: Work closely with product managers and cross-functional teams to define requirements, identify risks, and ensure project goals are met. Continuous Integration: Integrate automated tests into our CI/CD pipelines to enable continuous testing and faster feedback loops. Debugging & Analysis: Analyze test results, identify and report bugs, and perform root cause analysis to ensure timely resolution. Pipeline Optimization: Assist in the maintenance and improvement of our build and deployment pipelines, helping to streamline our release process. Continuous Improvement: Contribute to the improvement of our QA processes, tools, and best practices. Reporting: Analyze test results, identify and report bugs, and work with the development team to ensure timely resolution. Basic Requirements Bachelor's Degree is required, with an emphasis on Computer Science, Computer Engineering, or experience in a related technical discipline Hands-on experience as a senior level SDET or QA Automation Engineer Strong programming skills in a relevant language (i.e. Python, C#, etc.) Practical experience with CI/CD platforms (i.e. Jira, GitHub Actions) Excellent verbal and written communication skills to articulate technical concepts and project plans to both technical and non-technical stakeholders Experience with performance and load testing tools Familiarity with Docker or other containerization technologies Prior experience mentoring or leading other QA Engineers In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes. Two weeks additional pay per year (holiday bonus). 25 days holiday entitlement + bank holidays. Attractive defined contribution pension scheme. Employee stock purchase plan. Flexible working options. Private medical care. Life assurance. Enhanced maternity and paternity pay. Career development support and wide ranging learning opportunities. Employee health and wellbeing support EAP, wellbeing guidance etc. Carbon neutral initiatives/goals. Corporate social responsibility initiatives including support for volunteering days. Well known companies discount scheme. Travel RequirementsUnder 10% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Dec 05, 2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
