Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact . Job Purpose We are looking for an individual to join its global Energy, Infrastructure & Environment team, with the role based in London. Forvis Mazars' Energy, Infrastructure & Environment practice is trusted by the world's leading investors and developers in the sector to deliver a broad range of services. Within this practice, the Infrastructure Finance business unit provides transaction lead advisory, financial modelling, valuations and training services to clients across EMEA and the Americas, from regional hubs in London, Paris, New York, Toronto, Johannesburg and Delhi. You will support Partners and Directors in further developing the Advisory service line within Mazars through the delivery of a high-quality service across a range of clients within the energy & infrastructure sector - acquisitions, sales, fundraisings, bid advisory and debt raisings. Role & Responsibilities Delivery responsibilities The candidate will have the experience, knowledge and confidence required to deliver advisory assignments focusing on the energy & infrastructure sector with very little supervision. Preparing transaction documentation - business plans, information memorandum and financial models. Researching and approaching potential buyers / sellers for clients. Taking the day to day lead role in running assignments, typically with a portfolio of assignments at any one time. Project managing aspects of larger transactions and project managing, in full, smaller ones. Building strong working relationships with the client, ensuring any problems or requests are dealt with promptly. Providing clear tactical advice on larger and more complex transactions, under the supervision of more senior team members. Maintaining control and stability under pressure whilst recognising the deadline or urgency to be dealt with. Ensuring that clients are billed according to the agreed billing plans under each engagement. Ensuring that projects are managed in accordance with Mazars' quality and risk procedures. Ensuring budget is set and managed, with appropriate financial management on the jobs. Business development and wider marketing responsibilities Developing market intelligence and sector knowledge to prepare for new deal opportunities and pitches. Taking lead on proposal documents for new opportunities and help to convert these. Building strong rapport with both existing and target clients and key market constituents. Supporting the team in marketing activity as well as building own market profile. Building an internal network within Forvis Mazars (both in the UK and internationally), to maximise the value we bring to clients and opportunities for the firm as a whole. Working as part of an integrated deal advisory offering, working closely with colleagues across Transaction Services, Tax and other advisory teams. Promoting Forvis Mazars energy and infrastructure sector knowledge both within the broader teams at Forvis Mazars and to other relevant parts of the firm. Broader team responsibilities The candidate will play a key role in the Advisory team, sharing knowledge, helping team members to develop. Acting as a mentor to junior team members: help individuals to achieve their potential through coaching, training and development. Reviewing the work of others and provide informal feedback throughout the fieldwork stage. Key Requirements The right person is likely to have a minimum of two years of experience doing valuations, modelling and/or deal advisory work in the energy and infrastructure sector Strong track record in the energy & infrastructure sector, gained through M&A or financing transactions Good understanding of the industry, key sector trends and the key players in the market Excellent written and oral presentation skills Demonstrable project management skills and ability to work toward demanding timetables Strong, proven financial modelling capabilities, including proven knowledge of market standard valuation techniques in the energy and infrastructure sector Track record of building enduring relationships with clients through repeat work Ability to interpret and present results, identify issues through sound analysis and application of commercial acumen in all situations Be a highly pro-active, confident team player with a proven ability to build constructive professional relationships at all levels Ability to develop self and others, with proven track record of managing junior members of the team (for Manager level) Detailed understanding of engagement and risk processes used in an accountancy firm context, and experience of applying these Excellent MS Office skills Accounting and/or broader finance knowledge, including qualifications such as the ACA or CFA, would be desirable but not essential Fluency in English both written and verbal is mandatory and fluency in a second EU language is desirable Self-motivated, ambitious and hard working. Driven by a passion to provide excellent client service and to build a growing business, with a strong team ethic Diversity, Equity & Inclusion At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.
Dec 08, 2025
Full time
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact . Job Purpose We are looking for an individual to join its global Energy, Infrastructure & Environment team, with the role based in London. Forvis Mazars' Energy, Infrastructure & Environment practice is trusted by the world's leading investors and developers in the sector to deliver a broad range of services. Within this practice, the Infrastructure Finance business unit provides transaction lead advisory, financial modelling, valuations and training services to clients across EMEA and the Americas, from regional hubs in London, Paris, New York, Toronto, Johannesburg and Delhi. You will support Partners and Directors in further developing the Advisory service line within Mazars through the delivery of a high-quality service across a range of clients within the energy & infrastructure sector - acquisitions, sales, fundraisings, bid advisory and debt raisings. Role & Responsibilities Delivery responsibilities The candidate will have the experience, knowledge and confidence required to deliver advisory assignments focusing on the energy & infrastructure sector with very little supervision. Preparing transaction documentation - business plans, information memorandum and financial models. Researching and approaching potential buyers / sellers for clients. Taking the day to day lead role in running assignments, typically with a portfolio of assignments at any one time. Project managing aspects of larger transactions and project managing, in full, smaller ones. Building strong working relationships with the client, ensuring any problems or requests are dealt with promptly. Providing clear tactical advice on larger and more complex transactions, under the supervision of more senior team members. Maintaining control and stability under pressure whilst recognising the deadline or urgency to be dealt with. Ensuring that clients are billed according to the agreed billing plans under each engagement. Ensuring that projects are managed in accordance with Mazars' quality and risk procedures. Ensuring budget is set and managed, with appropriate financial management on the jobs. Business development and wider marketing responsibilities Developing market intelligence and sector knowledge to prepare for new deal opportunities and pitches. Taking lead on proposal documents for new opportunities and help to convert these. Building strong rapport with both existing and target clients and key market constituents. Supporting the team in marketing activity as well as building own market profile. Building an internal network within Forvis Mazars (both in the UK and internationally), to maximise the value we bring to clients and opportunities for the firm as a whole. Working as part of an integrated deal advisory offering, working closely with colleagues across Transaction Services, Tax and other advisory teams. Promoting Forvis Mazars energy and infrastructure sector knowledge both within the broader teams at Forvis Mazars and to other relevant parts of the firm. Broader team responsibilities The candidate will play a key role in the Advisory team, sharing knowledge, helping team members to develop. Acting as a mentor to junior team members: help individuals to achieve their potential through coaching, training and development. Reviewing the work of others and provide informal feedback throughout the fieldwork stage. Key Requirements The right person is likely to have a minimum of two years of experience doing valuations, modelling and/or deal advisory work in the energy and infrastructure sector Strong track record in the energy & infrastructure sector, gained through M&A or financing transactions Good understanding of the industry, key sector trends and the key players in the market Excellent written and oral presentation skills Demonstrable project management skills and ability to work toward demanding timetables Strong, proven financial modelling capabilities, including proven knowledge of market standard valuation techniques in the energy and infrastructure sector Track record of building enduring relationships with clients through repeat work Ability to interpret and present results, identify issues through sound analysis and application of commercial acumen in all situations Be a highly pro-active, confident team player with a proven ability to build constructive professional relationships at all levels Ability to develop self and others, with proven track record of managing junior members of the team (for Manager level) Detailed understanding of engagement and risk processes used in an accountancy firm context, and experience of applying these Excellent MS Office skills Accounting and/or broader finance knowledge, including qualifications such as the ACA or CFA, would be desirable but not essential Fluency in English both written and verbal is mandatory and fluency in a second EU language is desirable Self-motivated, ambitious and hard working. Driven by a passion to provide excellent client service and to build a growing business, with a strong team ethic Diversity, Equity & Inclusion At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.
Jones Lang LaSalle Incorporated
Cambridge, Cambridgeshire
Senior Project Manager (Science & Technology) page is loaded Senior Project Manager (Science & Technology)remote type: On-sitelocations: Cambridgeshire, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ472135 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL JLL is a leading professional services firm that specialises in real estate and investment management. Our mission is to shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Introduction to Project and Development Services (PDS) Successful Project Management requires a combination of leadership, motivation, and rigorous administration to ensure that our client's intended outcome is achieved. We provide experienced and professional project delivery teams to our clients, that are Director led with specific Science & Technology sector knowledge and expertise. Each team member is equipped to provide order and leadership in a fast paced, dynamic environment and is trained to manage and control the changes that occur in a capital project environment. Our Science & Technology Project and Development Services (PDS) team comprises of project delivery experts who can assess and report on the anticipated risks, actual time and cost required to successfully deliver a project, select the right service providers to execute a pharmaceutical, life sciences and/or data centre construction project and provide the right solution to ensure successful delivery and inspiration for our clients.Our PDS teams consist of over 1,300 technical project delivery staff, successfully operating in over 20 countries across EMEA. They have over 75 years of operational experience with JLL delivering 1000+projects per year for our clients. Our approach to every project is essentially very simple: we take responsibility for its success. We pride ourselves on our reputation for delivering innovative solutions and consistently adding value through our key services: Development Advisory Project Management Cost Management Programme Management Building Consultancy Net Zero Carbon / Sustainability services Job Role Life Sciences is a key growth area for JLL and particularly the UK & Ireland PDS Science & Technology team. There is currently significant new business and/or cross selling opportunity for the UK & Ireland business through our existing JLL Work Dynamics (Corporate Occupier) Life Science client accounts including 'Big' Pharma and other global Life Science companies. This growth has created a need to recruit additional Project Management resources at a Senior Project Manager grade into the UK & Ireland PDS Science & Technology team (based in our London Warwick Street office). Successful candidates will work as experienced project delivery professionals at a Senior Project Manager level, as an integral part of the specialist team. You will report into the UK Head of Project Management, Science & Technology providing leadership and project management service delivery on a specific 'Big' Pharma Client account. You will be responsible for managing a seconded JLL team of circa 10 resources providing project management and administration services associated Move, Add, Change (MAC) including requests for work orders to move equipment, implement new service requests and/or office/laboratory internal refurbishment works projects and/or workplace modifications. Education and professional qualifications Candidates should have a degree and/or post graduate qualification in a relevant engineering discipline, construction management, building surveying and/or cost management/quantity surveying Chartered or an Incorporated Member of a Professional Body, i.e. RICS, RIBA, CIBSE, IMechE, IChemE and/or CIOB etc. Desired industry experience and knowledge You will have extensive experience ( 5 years plus) of providing project management services to pharmaceutical and life science clients Successfully managing projects in secure and controlled environments including high containment laboratories, clean rooms, GMP and research and development. You will have a knowledge and understanding of MAC client requests and/or requirements in an office and laboratory environment. Successful candidates will provide project management service delivery and/or act as the service delivery lead for project management services within the PDS Science & technology team. You will provide project management and MAC consultancy advice and contract administration services under JCT and NEC using various project management software tools Entrepreneurial and business development skills to work with the UK Head of Project Management, Science & Technology to help develop and build our project management service offering to our client base. You will be required to provide leadership and line management to your direct reports against agreed business aims and objectives.This role is Cambridge based but also requires regular travel to London. There may also be a requirement to travel to other UK locations to provide services to our JLL science and technology clients. To be a success in this role, you will need to be heavily client facing on your project work in and around the Cambridge area on your client and/or project sites and have the ability to successfully manage a team of c10 resources. Employment: Initial 6-month fixed term contract, which if successful, could lead to permanent employment. Location: On-site -Cambridgeshire, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be
Dec 08, 2025
Full time
Senior Project Manager (Science & Technology) page is loaded Senior Project Manager (Science & Technology)remote type: On-sitelocations: Cambridgeshire, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ472135 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL JLL is a leading professional services firm that specialises in real estate and investment management. Our mission is to shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Introduction to Project and Development Services (PDS) Successful Project Management requires a combination of leadership, motivation, and rigorous administration to ensure that our client's intended outcome is achieved. We provide experienced and professional project delivery teams to our clients, that are Director led with specific Science & Technology sector knowledge and expertise. Each team member is equipped to provide order and leadership in a fast paced, dynamic environment and is trained to manage and control the changes that occur in a capital project environment. Our Science & Technology Project and Development Services (PDS) team comprises of project delivery experts who can assess and report on the anticipated risks, actual time and cost required to successfully deliver a project, select the right service providers to execute a pharmaceutical, life sciences and/or data centre construction project and provide the right solution to ensure successful delivery and inspiration for our clients.Our PDS teams consist of over 1,300 technical project delivery staff, successfully operating in over 20 countries across EMEA. They have over 75 years of operational experience with JLL delivering 1000+projects per year for our clients. Our approach to every project is essentially very simple: we take responsibility for its success. We pride ourselves on our reputation for delivering innovative solutions and consistently adding value through our key services: Development Advisory Project Management Cost Management Programme Management Building Consultancy Net Zero Carbon / Sustainability services Job Role Life Sciences is a key growth area for JLL and particularly the UK & Ireland PDS Science & Technology team. There is currently significant new business and/or cross selling opportunity for the UK & Ireland business through our existing JLL Work Dynamics (Corporate Occupier) Life Science client accounts including 'Big' Pharma and other global Life Science companies. This growth has created a need to recruit additional Project Management resources at a Senior Project Manager grade into the UK & Ireland PDS Science & Technology team (based in our London Warwick Street office). Successful candidates will work as experienced project delivery professionals at a Senior Project Manager level, as an integral part of the specialist team. You will report into the UK Head of Project Management, Science & Technology providing leadership and project management service delivery on a specific 'Big' Pharma Client account. You will be responsible for managing a seconded JLL team of circa 10 resources providing project management and administration services associated Move, Add, Change (MAC) including requests for work orders to move equipment, implement new service requests and/or office/laboratory internal refurbishment works projects and/or workplace modifications. Education and professional qualifications Candidates should have a degree and/or post graduate qualification in a relevant engineering discipline, construction management, building surveying and/or cost management/quantity surveying Chartered or an Incorporated Member of a Professional Body, i.e. RICS, RIBA, CIBSE, IMechE, IChemE and/or CIOB etc. Desired industry experience and knowledge You will have extensive experience ( 5 years plus) of providing project management services to pharmaceutical and life science clients Successfully managing projects in secure and controlled environments including high containment laboratories, clean rooms, GMP and research and development. You will have a knowledge and understanding of MAC client requests and/or requirements in an office and laboratory environment. Successful candidates will provide project management service delivery and/or act as the service delivery lead for project management services within the PDS Science & technology team. You will provide project management and MAC consultancy advice and contract administration services under JCT and NEC using various project management software tools Entrepreneurial and business development skills to work with the UK Head of Project Management, Science & Technology to help develop and build our project management service offering to our client base. You will be required to provide leadership and line management to your direct reports against agreed business aims and objectives.This role is Cambridge based but also requires regular travel to London. There may also be a requirement to travel to other UK locations to provide services to our JLL science and technology clients. To be a success in this role, you will need to be heavily client facing on your project work in and around the Cambridge area on your client and/or project sites and have the ability to successfully manage a team of c10 resources. Employment: Initial 6-month fixed term contract, which if successful, could lead to permanent employment. Location: On-site -Cambridgeshire, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be
Senior Customer Success Manager, Enterprise, Actimize United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Customer Success Manager Location: London, United Kingdom Company: NICE Actimize At NICE, we don't just meet challenges-we redefine them. We're driven by ambition, powered by innovation, and committed to making a meaningful impact. Our team of NICErs brings passion and excellence to everything they do. If you're ready to lead with purpose and elevate customer success to new heights, we want you on our team. About the Role As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. You'll serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities. Key Responsibilities Strategic Account Leadership: Own post-sales relationships for a portfolio of high-value clients, acting as the primary point of contact and advocate. Customer Engagement & Value Realization: Develop tailored success plans, lead governance frameworks, and conduct executive business reviews to align solution outcomes with customer objectives. Cross-Functional Collaboration: Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution. Renewal & Retention Strategy: Drive timely contract renewals, manage commercial discussions, and ensure continuity of service and long term customer satisfaction. Insight & Intelligence: Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities. Customer Advocacy: Facilitate reference requests, case studies, and feedback loops to amplify customer success stories and inform internal improvements. Operational Excellence: Lead responses to client assessments, RFPs, and due diligence inquiries with precision and professionalism. What You Bring solution-oriented mindset with a passion for customer success and continuous improvement. Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Proven experience in building and nurturing strategic relationships across complex organizations. Minimum Bachelor's degree in Business, Finance, Computer Science, or a related field. 5+ years of experience in customer success, account management, or software delivery-preferably in a SaaS or enterprise software environment. Familiarity with AML/Fraud domains and regulatory technology is a strong advantage. Experience in program/project management and a technical background is beneficial. Multilingual capabilities, especially in European languages, are a plus. Why NICE Actimize? Join a global leader in financial crime, risk, and compliance solutions. Be part of a team that's shaping the future of financial integrity and customer success across the EMEA region. What's in it for you? Learn more about the Benefits at NICE. Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Hybrid About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 9244 Reporting into: Director, Customer Success Manager, Enterprise, Actimize
Dec 05, 2025
Full time
Senior Customer Success Manager, Enterprise, Actimize United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Customer Success Manager Location: London, United Kingdom Company: NICE Actimize At NICE, we don't just meet challenges-we redefine them. We're driven by ambition, powered by innovation, and committed to making a meaningful impact. Our team of NICErs brings passion and excellence to everything they do. If you're ready to lead with purpose and elevate customer success to new heights, we want you on our team. About the Role As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. You'll serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities. Key Responsibilities Strategic Account Leadership: Own post-sales relationships for a portfolio of high-value clients, acting as the primary point of contact and advocate. Customer Engagement & Value Realization: Develop tailored success plans, lead governance frameworks, and conduct executive business reviews to align solution outcomes with customer objectives. Cross-Functional Collaboration: Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution. Renewal & Retention Strategy: Drive timely contract renewals, manage commercial discussions, and ensure continuity of service and long term customer satisfaction. Insight & Intelligence: Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities. Customer Advocacy: Facilitate reference requests, case studies, and feedback loops to amplify customer success stories and inform internal improvements. Operational Excellence: Lead responses to client assessments, RFPs, and due diligence inquiries with precision and professionalism. What You Bring solution-oriented mindset with a passion for customer success and continuous improvement. Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Proven experience in building and nurturing strategic relationships across complex organizations. Minimum Bachelor's degree in Business, Finance, Computer Science, or a related field. 5+ years of experience in customer success, account management, or software delivery-preferably in a SaaS or enterprise software environment. Familiarity with AML/Fraud domains and regulatory technology is a strong advantage. Experience in program/project management and a technical background is beneficial. Multilingual capabilities, especially in European languages, are a plus. Why NICE Actimize? Join a global leader in financial crime, risk, and compliance solutions. Be part of a team that's shaping the future of financial integrity and customer success across the EMEA region. What's in it for you? Learn more about the Benefits at NICE. Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Hybrid About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 9244 Reporting into: Director, Customer Success Manager, Enterprise, Actimize
Overview Job title: Global Markets & Instinet Business Auditor Corporate Title: Vice President Department: Internal Audit Location: London Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wholesale (Global Markets and Investment Banking), Wealth Management, and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit . Instinet, a trading arm of Nomura also operates as a broker that executes trades for asset management firms, hedge funds, insurance companies, mutual funds and pension funds. Instinet provides sales trading services, trading technologies, trade cost analytics, commission management, independent research and dark pools of liquidity. For further information about Instinet, visit . Department overview The Global Internal Audit department is a key part of Nomura's corporate governance, and its primary objective is to review the company's control environment and report any weaknesses identified to the Audit Committees and senior management. The EMEA Internal Audit department comprises 53 professionals, who have responsibilities across Global Markets, Instinet, Investment Banking and Investment Management business lines, as well as Corporate functions including middle and back office support, Risk Management, Compliance and Information Technology. Audit coverage is managed functionally by Global Portfolio Directors, with regional and legal entity oversight by regional heads. The Head of EMEA Internal audit is also Nomura Wholesale Division Global Head of Internal Audit, based in London. The Head of Americas Internal Audit is responsible for Instinet. Role description The Internal Audit department has adopted a fully integrated audit approach and business auditors are expected to work closely with IT auditors on complex and often global audits. This role is suited to a highly motivated candidate who has experience auditing business processes relating to Global Markets and an Equities brokerage environment, who is driven to make an impact in a global organisation and grow their career to the next level. In addition to controls over business processes, an understanding of technology controls would also be an advantage. Main duties Manage and support internal audits of Global Markets and Instinet businesses, in addition to other areas such as Investment Banking and / or Crypto Assets. Actively take part in all stages of the audit from audit planning and fieldwork through to document and agreeing issues and the audit report with key auditees, raising value added control improvements to senior management. Manage and perform risk assessments across Global Markets, Instinet and other businesses using the departmental risk assessment methodology. Manage interaction with key Global Markets and Instinet stakeholders. Assist with the continuous monitoring programme including regular meetings with key auditees and evaluating any changes in the risk profile of which might result in a change in the audit plan, risk assessments or audit universe. Execute audits in accordance with departmental standards and conduct effective risk assessments on processes/functions during the audit. Ensure consistent delivery of assignments on time and to quality of methodology standards. Support IA's strategic initiative for Data Analytics by being an active supporter and contributor to this initiative. Utilise data analysis to improve and enhance the audit approach. Direct and carry out pre-implementation reviews, special projects, ad hoc investigations and advisory work where required. Follow-up of issues that are raised in audit reports. Continually seek to improve audit and departmental processes. Skills, experience, qualifications and knowledge required Strong background and experience of auditing Global Markets and Equity Brokerage (equities), and supporting operational processes, in a brokerage or financial institution that is subject to global regulatory standards. Strong leadership skills: Has a proven track record of demonstrating maturity and leadership, acts as a role model and holds self and others to high standards of excellence. Able to motivate, coach and develop staff to achieve departmental and personal objectives. Relationship Management: Has proven ability to build strong relationships with auditees and can effectively manage upwards at senior levels. Demonstrates clear understanding of the business needs and exceeds expectations. Able to network and manage relationships at senior levels across the organisation and in the wider financial services industry. Strong background and experience of managing and executing Front-to-Back audits within a Global Markets or brokerage environment. Experience of successfully performing complex audit projects, as well as performing multiple audits concurrently. Strong analytical skills with the ability to identify key risks and control weaknesses, and sound judgement on the criticality and impact of issues identified, with a risk and commercial focus. Confident manner and strong communication skills, both oral and written. Strong time and project management skills, consistently delivering to deadlines (budget and time). A proven ability to work effectively on multiple tasks, exercise good judgement in prioritizing one's own workload to meet deadlines. A bachelor's degree or higher education qualification supported by work experience as a Business auditor in a financial services firm, Consulting firm or Big 4 firm. Chartered Accountancy (ACA/ACCA/CISA) or equivalent qualification preferred. Sound knowledge of general auditing principles and best practices and standards, and experience of using agile audit techniques. Experience of using data analytics to gain audit assurance would be beneficial. Nomura competencies Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role. Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer
Oct 29, 2025
Full time
Overview Job title: Global Markets & Instinet Business Auditor Corporate Title: Vice President Department: Internal Audit Location: London Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wholesale (Global Markets and Investment Banking), Wealth Management, and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit . Instinet, a trading arm of Nomura also operates as a broker that executes trades for asset management firms, hedge funds, insurance companies, mutual funds and pension funds. Instinet provides sales trading services, trading technologies, trade cost analytics, commission management, independent research and dark pools of liquidity. For further information about Instinet, visit . Department overview The Global Internal Audit department is a key part of Nomura's corporate governance, and its primary objective is to review the company's control environment and report any weaknesses identified to the Audit Committees and senior management. The EMEA Internal Audit department comprises 53 professionals, who have responsibilities across Global Markets, Instinet, Investment Banking and Investment Management business lines, as well as Corporate functions including middle and back office support, Risk Management, Compliance and Information Technology. Audit coverage is managed functionally by Global Portfolio Directors, with regional and legal entity oversight by regional heads. The Head of EMEA Internal audit is also Nomura Wholesale Division Global Head of Internal Audit, based in London. The Head of Americas Internal Audit is responsible for Instinet. Role description The Internal Audit department has adopted a fully integrated audit approach and business auditors are expected to work closely with IT auditors on complex and often global audits. This role is suited to a highly motivated candidate who has experience auditing business processes relating to Global Markets and an Equities brokerage environment, who is driven to make an impact in a global organisation and grow their career to the next level. In addition to controls over business processes, an understanding of technology controls would also be an advantage. Main duties Manage and support internal audits of Global Markets and Instinet businesses, in addition to other areas such as Investment Banking and / or Crypto Assets. Actively take part in all stages of the audit from audit planning and fieldwork through to document and agreeing issues and the audit report with key auditees, raising value added control improvements to senior management. Manage and perform risk assessments across Global Markets, Instinet and other businesses using the departmental risk assessment methodology. Manage interaction with key Global Markets and Instinet stakeholders. Assist with the continuous monitoring programme including regular meetings with key auditees and evaluating any changes in the risk profile of which might result in a change in the audit plan, risk assessments or audit universe. Execute audits in accordance with departmental standards and conduct effective risk assessments on processes/functions during the audit. Ensure consistent delivery of assignments on time and to quality of methodology standards. Support IA's strategic initiative for Data Analytics by being an active supporter and contributor to this initiative. Utilise data analysis to improve and enhance the audit approach. Direct and carry out pre-implementation reviews, special projects, ad hoc investigations and advisory work where required. Follow-up of issues that are raised in audit reports. Continually seek to improve audit and departmental processes. Skills, experience, qualifications and knowledge required Strong background and experience of auditing Global Markets and Equity Brokerage (equities), and supporting operational processes, in a brokerage or financial institution that is subject to global regulatory standards. Strong leadership skills: Has a proven track record of demonstrating maturity and leadership, acts as a role model and holds self and others to high standards of excellence. Able to motivate, coach and develop staff to achieve departmental and personal objectives. Relationship Management: Has proven ability to build strong relationships with auditees and can effectively manage upwards at senior levels. Demonstrates clear understanding of the business needs and exceeds expectations. Able to network and manage relationships at senior levels across the organisation and in the wider financial services industry. Strong background and experience of managing and executing Front-to-Back audits within a Global Markets or brokerage environment. Experience of successfully performing complex audit projects, as well as performing multiple audits concurrently. Strong analytical skills with the ability to identify key risks and control weaknesses, and sound judgement on the criticality and impact of issues identified, with a risk and commercial focus. Confident manner and strong communication skills, both oral and written. Strong time and project management skills, consistently delivering to deadlines (budget and time). A proven ability to work effectively on multiple tasks, exercise good judgement in prioritizing one's own workload to meet deadlines. A bachelor's degree or higher education qualification supported by work experience as a Business auditor in a financial services firm, Consulting firm or Big 4 firm. Chartered Accountancy (ACA/ACCA/CISA) or equivalent qualification preferred. Sound knowledge of general auditing principles and best practices and standards, and experience of using agile audit techniques. Experience of using data analytics to gain audit assurance would be beneficial. Nomura competencies Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role. Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer
