Job Title: Financial Services Customer Resolutions Manager (Complaints) Department: Customer Resolutions Management Responsibility for: Management of a Team Leader and up to 15 Complaints handlers Reports to : Call Centre Manager Location: Glasgow Cuprum UK - (Office Based) Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Customer Resolutions Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 2 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude Salary up to £38K
Jan 18, 2025
Full time
Job Title: Financial Services Customer Resolutions Manager (Complaints) Department: Customer Resolutions Management Responsibility for: Management of a Team Leader and up to 15 Complaints handlers Reports to : Call Centre Manager Location: Glasgow Cuprum UK - (Office Based) Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Customer Resolutions Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 2 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude Salary up to £38K
Finance Director £90,000 + bonus + benefits Cardiff Our client is a long established global market leader and a niche SME business that is at the forefront of design, advanced manufacturing and technology for an innovative range of products and systems to highly demanding worldwide customers. The business is well positioned for the future, is experiencing exceptional sales growth and has a strong forward order book. They are committed to continued investment in research and new product development for existing and new markets, both of which offer significant commercial opportunities for further expansion. They are seeking an ambitious Finance Director who will play a leading role in the strategic growth of the business. The appointee will provide robust financial management and leadership to drive value creation in a manner that balances the strategic requirements to drive improvement in all facets of the business with the day to day hands-on responsibilities for the management of the function. Reporting to the Managing Director and deputising in his absence, you will be an influential member of the Senior Leadership Team and will uphold the highest standards of ethics in maximising the financial performance and integrity of the company. The Role Oversee and take responsibility for all company financial affairs encompassing forecasts, budgets, cash management, reporting and controls to ensure effective financial service provision and support strategic planning and decision-making. Lead annual budget planning and forecasting; collaborate with senior management, providing financial information and analysis; recommend strategies for improvement to maximise profitability and add value across the business. Monitor the processes and information required to manage the production of timely monthly and quarterly management accounting information including flash figures, profit and cash forecast. Oversee the production of the annual statutory accounts. Manage working capital by maximising the efficiency of credit, cash and purchase processes, maintaining robust relationships with banks and other external stakeholders. Optimise the foreign exchange risk of a highly export driven company where 80% of revenues are dominated in USD / EUR. Provide hands-on leadership and direction to the finance and IT functions, ensuring training and development opportunities to optimise potential, promote a can do culture and improve overall financial performance and operational efficiency company wide. Provide financial oversight of commercial activities including contracts for sale, terms and conditions and purchase of goods, proactively driving the finance function's role as a supportive business Partner. Responsibility for company insurances, pensions and tax submissions, ensuring compliance with statutory requirements for the multi-site/ global business entities. Establish and review effective financial procedures, controls and IT systems to ensure financial accuracy and security and maintain compliance with internal processes. Ensure a strong finance commercial link with the sales team to ensure quotations and orders received achieve the required levels of gross margin to maintain and improve the overall performance of the business. Develop KPI's and scorecards for all areas of the business, ensure robust processes are in place for capturing and reporting on stock control, inventory management and costs. Oversee grant applications, evaluate capex proposals & business cases; verify all financial information including savings, margins, ROI, R & D tax credits and post approval tracking. Monitor internal controls, oversee audit processes and ensure compliance with UK GAAP and applicable standards for financial and tax reporting. Maintain a high standard of health & safety within the department and Company overall, promote positive & safe working practices, ensuring that all practices support the company's environmental and health & safety policies. The Candidate Proven experience as a Finance Director or senior finance professional in a highly demanding SME manufacturing environment. A Qualified Accountant (CIMA, ACA or ACCA) with extensive post qualification experience in financial management and accounting. Educated to degree level or equivalent qualification. Strong leadership and communication skills to engage with and when necessary, challenge internal and external contacts, support business decision and influence at all levels of the company. A track record of success in managing and mentoring effective Finance and IT teams. Commercially astute with sound analytical skills and the understanding of operations to prepare budgets, forecasts and reports and explain complex data to a wide audience. Able to raise the profile of the finance department and increase levels of business partnering to better support non-financial managers and enhance cross functional decision making. Previous experience of working at board level is desirable. Able to think strategically but also be operationally hands-on. Experience of driving operational efficiency & continuous improvement initiatives within a business in order to enhance income, profitability and drive out costs. Strong IT skills, proficiency with PC, MS Office & accounting software - familiarity with manufacturing and integrated business systems (MRP) is highly desirable. Personal attributes sought include a natural pro-activity, well developed presentation and relationship management skills. Lead by example :- develop people, encourage collaboration, be resilient, remain calm under pressure, work to tight timescales; resolve problems and manage competing demands. Strong ethics (trust & integrity) as well as sound strategic, planning and risk management skills; able to handle complex concepts and make well informed decisions. Experience of financial reporting involving international multi-sites/ business operations could be beneficial. Valid passport - willing to occasionally travel overseas and a full UK Driving Licence.
Jan 18, 2025
Full time
Finance Director £90,000 + bonus + benefits Cardiff Our client is a long established global market leader and a niche SME business that is at the forefront of design, advanced manufacturing and technology for an innovative range of products and systems to highly demanding worldwide customers. The business is well positioned for the future, is experiencing exceptional sales growth and has a strong forward order book. They are committed to continued investment in research and new product development for existing and new markets, both of which offer significant commercial opportunities for further expansion. They are seeking an ambitious Finance Director who will play a leading role in the strategic growth of the business. The appointee will provide robust financial management and leadership to drive value creation in a manner that balances the strategic requirements to drive improvement in all facets of the business with the day to day hands-on responsibilities for the management of the function. Reporting to the Managing Director and deputising in his absence, you will be an influential member of the Senior Leadership Team and will uphold the highest standards of ethics in maximising the financial performance and integrity of the company. The Role Oversee and take responsibility for all company financial affairs encompassing forecasts, budgets, cash management, reporting and controls to ensure effective financial service provision and support strategic planning and decision-making. Lead annual budget planning and forecasting; collaborate with senior management, providing financial information and analysis; recommend strategies for improvement to maximise profitability and add value across the business. Monitor the processes and information required to manage the production of timely monthly and quarterly management accounting information including flash figures, profit and cash forecast. Oversee the production of the annual statutory accounts. Manage working capital by maximising the efficiency of credit, cash and purchase processes, maintaining robust relationships with banks and other external stakeholders. Optimise the foreign exchange risk of a highly export driven company where 80% of revenues are dominated in USD / EUR. Provide hands-on leadership and direction to the finance and IT functions, ensuring training and development opportunities to optimise potential, promote a can do culture and improve overall financial performance and operational efficiency company wide. Provide financial oversight of commercial activities including contracts for sale, terms and conditions and purchase of goods, proactively driving the finance function's role as a supportive business Partner. Responsibility for company insurances, pensions and tax submissions, ensuring compliance with statutory requirements for the multi-site/ global business entities. Establish and review effective financial procedures, controls and IT systems to ensure financial accuracy and security and maintain compliance with internal processes. Ensure a strong finance commercial link with the sales team to ensure quotations and orders received achieve the required levels of gross margin to maintain and improve the overall performance of the business. Develop KPI's and scorecards for all areas of the business, ensure robust processes are in place for capturing and reporting on stock control, inventory management and costs. Oversee grant applications, evaluate capex proposals & business cases; verify all financial information including savings, margins, ROI, R & D tax credits and post approval tracking. Monitor internal controls, oversee audit processes and ensure compliance with UK GAAP and applicable standards for financial and tax reporting. Maintain a high standard of health & safety within the department and Company overall, promote positive & safe working practices, ensuring that all practices support the company's environmental and health & safety policies. The Candidate Proven experience as a Finance Director or senior finance professional in a highly demanding SME manufacturing environment. A Qualified Accountant (CIMA, ACA or ACCA) with extensive post qualification experience in financial management and accounting. Educated to degree level or equivalent qualification. Strong leadership and communication skills to engage with and when necessary, challenge internal and external contacts, support business decision and influence at all levels of the company. A track record of success in managing and mentoring effective Finance and IT teams. Commercially astute with sound analytical skills and the understanding of operations to prepare budgets, forecasts and reports and explain complex data to a wide audience. Able to raise the profile of the finance department and increase levels of business partnering to better support non-financial managers and enhance cross functional decision making. Previous experience of working at board level is desirable. Able to think strategically but also be operationally hands-on. Experience of driving operational efficiency & continuous improvement initiatives within a business in order to enhance income, profitability and drive out costs. Strong IT skills, proficiency with PC, MS Office & accounting software - familiarity with manufacturing and integrated business systems (MRP) is highly desirable. Personal attributes sought include a natural pro-activity, well developed presentation and relationship management skills. Lead by example :- develop people, encourage collaboration, be resilient, remain calm under pressure, work to tight timescales; resolve problems and manage competing demands. Strong ethics (trust & integrity) as well as sound strategic, planning and risk management skills; able to handle complex concepts and make well informed decisions. Experience of financial reporting involving international multi-sites/ business operations could be beneficial. Valid passport - willing to occasionally travel overseas and a full UK Driving Licence.
With over 25 years' experience, over 250 care homes, and six independent hospitals, Barchester is one of the UK's foremost care providers. Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we have an exciting opportunity for a Finance Reporting Manager to join our team to support this goal. In this vital senior position, you will be responsible for managing and co-ordinating our group financial reporting across the portfolio, including annual accounts and returns, as well as monthly finance packs. This is a permanent position based in Inverness. We are offering a competitive rewards and benefits package, including: Competitive starting salary Generous car allowance Industry leading annual bonus Required experience and qualifications: Degree educated and professional accounting qualification Current knowledge of UK financial reporting, with 5+ years of post-qualifying experience Track record of managing a finance function Statutory and management accounts preparation Excellent written and verbal communication skills Willingness for UK wide travel, and able to work extended hours when required Role and responsibilities: Production and development of monthly finance packs Management and input to the production of annual statutory financial statements Management of the external audit process Management of the financial accounting function as well as the capital team, including major revenue Preparation of periodic reporting, budgets and forecasts Cash forecasting and five year financial plan Management of annual property revaluation exercise Management of relationship with external landlords Provision of quarterly finance information to external regulators and respond to any related queries Attend and input to the weekly capital expenditure committee If you'd like to use your expertise in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be. You'll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. 7766
Jan 18, 2025
Full time
With over 25 years' experience, over 250 care homes, and six independent hospitals, Barchester is one of the UK's foremost care providers. Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we have an exciting opportunity for a Finance Reporting Manager to join our team to support this goal. In this vital senior position, you will be responsible for managing and co-ordinating our group financial reporting across the portfolio, including annual accounts and returns, as well as monthly finance packs. This is a permanent position based in Inverness. We are offering a competitive rewards and benefits package, including: Competitive starting salary Generous car allowance Industry leading annual bonus Required experience and qualifications: Degree educated and professional accounting qualification Current knowledge of UK financial reporting, with 5+ years of post-qualifying experience Track record of managing a finance function Statutory and management accounts preparation Excellent written and verbal communication skills Willingness for UK wide travel, and able to work extended hours when required Role and responsibilities: Production and development of monthly finance packs Management and input to the production of annual statutory financial statements Management of the external audit process Management of the financial accounting function as well as the capital team, including major revenue Preparation of periodic reporting, budgets and forecasts Cash forecasting and five year financial plan Management of annual property revaluation exercise Management of relationship with external landlords Provision of quarterly finance information to external regulators and respond to any related queries Attend and input to the weekly capital expenditure committee If you'd like to use your expertise in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be. You'll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. 7766
Our client, a successful independent label/management and publishing company based in central London, is seeking a President of Marketing to spearhead marketing campaigns for a dynamic roster of artists across both domestic and international markets. The role offers WHF Fridays and a generous holiday schedule. Key responsibilities will include: Undertaking the expert planning, execution, and control of artist campaigns. Working on frontline album release marketing plans, with a focus on consumer-driven marketing. Ensuring timely delivery of project needs and generate timelines, deadlines, and budgets in conjunction with all departments. Owning project ideation and spearheading creative concepts and initiatives for artists. Providing full coordination and communication across projects within external and internal teams. Overseeing the realisation and delivery of all production elements and tools needed for album releases. Securing strategic marketing placements and opportunities with external corporate and entertainment partners. Cultivating an understanding of artist fan bases. Developing product suites to increase revenue streams. Focussing on contextual market conditions and analysing marketing results. Coordinating artist appearances with all departments and artists, as well as external vendors. This could be across radio, in stores, and publicity activities. Creating and coordinating special events for album releases, key tour dates and other special events. Collaborating across label departments to support label releases. Serving as the primary contact between artist, label, and distributors. Defining the positioning of artist and drawing out the artist's story. Ensuring the overall artist message and brand is maintained in all marketing messaging. Evolving artist brands with productive collaboration between artist, managers, and marketing team. Communicating to the artist and distributors the label's interests. Maintaining an awareness of the artist's needs and plans to the team. Building an effective working relationship with the artist and management, to understand their goals and processes. Broadcasting status updates and issues relating to album releases to department executives. Managing junior staff to develop them for promotion within the company. Requirements: Substantial experience working at a senior level in marketing within a label essential. Demonstrable and recent success with artists marketing campaigns essential. Expert level collaboration skills. Previous experience working with artists and their management. Able to plan, execute, coordinate marketing campaigns. Experience generating creative ideas to market artists. Understanding of the music industry marketing landscape. Experience managing and mentoring junior staff. Excellent communication and organizational skills, able to consistently meet deadlines. Capable of leading plans and activities. Strong leadership abilities. Please note that due to the volume of submissions, only successful candidates who meet the exact requirements will be contacted. If you have not heard back within 10 days of submission, please assume that your application has been unsuccessful on this occasion. The Music Market/Arts and Media are an equal opportunities employer who supports diversity in the workplace.
Jan 18, 2025
Full time
Our client, a successful independent label/management and publishing company based in central London, is seeking a President of Marketing to spearhead marketing campaigns for a dynamic roster of artists across both domestic and international markets. The role offers WHF Fridays and a generous holiday schedule. Key responsibilities will include: Undertaking the expert planning, execution, and control of artist campaigns. Working on frontline album release marketing plans, with a focus on consumer-driven marketing. Ensuring timely delivery of project needs and generate timelines, deadlines, and budgets in conjunction with all departments. Owning project ideation and spearheading creative concepts and initiatives for artists. Providing full coordination and communication across projects within external and internal teams. Overseeing the realisation and delivery of all production elements and tools needed for album releases. Securing strategic marketing placements and opportunities with external corporate and entertainment partners. Cultivating an understanding of artist fan bases. Developing product suites to increase revenue streams. Focussing on contextual market conditions and analysing marketing results. Coordinating artist appearances with all departments and artists, as well as external vendors. This could be across radio, in stores, and publicity activities. Creating and coordinating special events for album releases, key tour dates and other special events. Collaborating across label departments to support label releases. Serving as the primary contact between artist, label, and distributors. Defining the positioning of artist and drawing out the artist's story. Ensuring the overall artist message and brand is maintained in all marketing messaging. Evolving artist brands with productive collaboration between artist, managers, and marketing team. Communicating to the artist and distributors the label's interests. Maintaining an awareness of the artist's needs and plans to the team. Building an effective working relationship with the artist and management, to understand their goals and processes. Broadcasting status updates and issues relating to album releases to department executives. Managing junior staff to develop them for promotion within the company. Requirements: Substantial experience working at a senior level in marketing within a label essential. Demonstrable and recent success with artists marketing campaigns essential. Expert level collaboration skills. Previous experience working with artists and their management. Able to plan, execute, coordinate marketing campaigns. Experience generating creative ideas to market artists. Understanding of the music industry marketing landscape. Experience managing and mentoring junior staff. Excellent communication and organizational skills, able to consistently meet deadlines. Capable of leading plans and activities. Strong leadership abilities. Please note that due to the volume of submissions, only successful candidates who meet the exact requirements will be contacted. If you have not heard back within 10 days of submission, please assume that your application has been unsuccessful on this occasion. The Music Market/Arts and Media are an equal opportunities employer who supports diversity in the workplace.
With annual revenues of $1.5 Billion we're the world's favourite marketplace for technology professionals to buy cloud technology products & services, and this role is key to continuing client success - come join us! (We have a lot of fun!) This is an exciting opportunity that lets you work on impactful projects and collaborate with skilled professionals across various departments. You'll innovate, enhance your skills, and impact our organisation and clients. If you're looking for a role where you can grow, innovate, and make a difference, we'd love to hear from you. Heads-up: We encourage you to apply for a role even if you don't meet 100% of the bullet points! We cultivate an environment where we value and encourage a diverse range of perspectives. As well as existing 365 Business Central consultants we are also very open to finance professionals who know their way around Business Central, including: Core Finance, Fixed Assets, and popular third-party apps. Role Info: Microsoft 365 Dynamics Business Central Consultant Farnborough, Derby or Bristol Office Based - You Decide / Some Hybrid Flex £35,000 - £55,000 Depending on Experience Plus Amazing Culture and Awesome Benefits Package Full Time - Permanent Reporting to: Manager of Proservices Dynamics Product: Cloud Technology Marketplace platform. Tech Unicorn - Amazon-style marketplace for IT partners to purchase Cloud products & services for their clients. Very cool. Pedigree: We're listed on the Inc 500 Awarded Glassdoor's Best Places to Work 2021 and 2022 Named in the 2023 Deloitte Fast 500 List of Growing Technology Companies Outside: Best Place to Work CRN: Tech Innovator Award Built In: Great Place to Work Certified Employer of the Year in the UK Women in IT UK Awards 2021 Surpassed $1.5 Billion in Annual Recurring Revenue (ARR) Global Team of Over 1,700 Employees (with 400 in Europe following 4 acquisitions) Who we are: We are a technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI-powered insights and comprehensive product support, giving our Partners for the first time a real choice. With a global partner ecosystem of over 35,000 managed service providers, we empower SMBs worldwide by providing software and services that unlock their growth potential and enhance their security. Committed to innovating cloud commerce at scale, drive customer acquisition and solution consumption across its entire ecosystem. The Opportunity: This is a customer-facing role where you'll lead the implementation of core modules and third-party applications, support Senior Consultants on projects, and serve as the first escalation point for helpdesk inquiries. Utilizing our Minimal Viable Product (MVP) methodology, you'll ensure clients are effectively set up on Business Central, paving the way for future enhancements as their needs evolve. You'll play a key role in documenting processes and fostering communication within the professional services team. We seek a team player who is adaptable, dedicated to continuous learning and knowledge sharing. Ideally, you'll be near one of our UK offices in Bristol, Farnborough, or Derby, but it's not a deal-breaker! What You'll Be Rocking: + Jumping into client projects with enthusiasm, whether it's pack work, development scoping, or leading engaging training sessions. + Tackling 'Support Consultant Escalation' tickets like a pro-turning complex challenges into seamless solutions. + Taking charge of additional tasks that pop up during client-facing work and handling "overflow time" with finesse. + Teaming to supercharge partner growth in Dynamics, from leading discovery calls to fine-tuning processes and crafting clear, helpful documentation. + Owning your growth journey by diving into our learning paths, joining development programs, embracing coaching, and taking on exciting stretch projects that push you to level up. What Makes You a Great Fit: + Hold reasonable experience delivering Business Central consultancy + Experienced with Microsoft MB800 and PL900 + A Finance/Business qualification would be desirable, but not essential What Makes You a Great Fit: + Hold reasonable experience delivering Business Central consultancy + Experienced with Microsoft MB800 and PL900 + A Finance/Business qualification would be desirable, but not essential + Reasonable knowledge of the following areas of Business Central: Core Finance, Fixed Assets, Third-party apps routinely deployed, Fundamentals of development in BC, and BC data structure + Significant experience in supporting end-customers or partners with Dynamics 365 Business Central issues + Able to step back from an end-customer requirement to look at the bigger picture + Able to run calls, training sessions with end-customers + Significant experience in using Microsoft Office products, especially Excel + Excellent verbal and written communication skills Salary & Benefits: + Salary depending on experience up to £55,000 per annum + 25 days holiday (plus bank holidays) + Dedicated time for training and personal development + Private healthcare + Health & Wellbeing coaching support + Dental Plan + Life Assurance + Income Protection + Workplace pension scheme + "Live Your Best Life" Pass to support your health and mental wellbeing + Cycle to Work Support Scheme Available + Fun and frequent company and team socials Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 18, 2025
Full time
With annual revenues of $1.5 Billion we're the world's favourite marketplace for technology professionals to buy cloud technology products & services, and this role is key to continuing client success - come join us! (We have a lot of fun!) This is an exciting opportunity that lets you work on impactful projects and collaborate with skilled professionals across various departments. You'll innovate, enhance your skills, and impact our organisation and clients. If you're looking for a role where you can grow, innovate, and make a difference, we'd love to hear from you. Heads-up: We encourage you to apply for a role even if you don't meet 100% of the bullet points! We cultivate an environment where we value and encourage a diverse range of perspectives. As well as existing 365 Business Central consultants we are also very open to finance professionals who know their way around Business Central, including: Core Finance, Fixed Assets, and popular third-party apps. Role Info: Microsoft 365 Dynamics Business Central Consultant Farnborough, Derby or Bristol Office Based - You Decide / Some Hybrid Flex £35,000 - £55,000 Depending on Experience Plus Amazing Culture and Awesome Benefits Package Full Time - Permanent Reporting to: Manager of Proservices Dynamics Product: Cloud Technology Marketplace platform. Tech Unicorn - Amazon-style marketplace for IT partners to purchase Cloud products & services for their clients. Very cool. Pedigree: We're listed on the Inc 500 Awarded Glassdoor's Best Places to Work 2021 and 2022 Named in the 2023 Deloitte Fast 500 List of Growing Technology Companies Outside: Best Place to Work CRN: Tech Innovator Award Built In: Great Place to Work Certified Employer of the Year in the UK Women in IT UK Awards 2021 Surpassed $1.5 Billion in Annual Recurring Revenue (ARR) Global Team of Over 1,700 Employees (with 400 in Europe following 4 acquisitions) Who we are: We are a technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI-powered insights and comprehensive product support, giving our Partners for the first time a real choice. With a global partner ecosystem of over 35,000 managed service providers, we empower SMBs worldwide by providing software and services that unlock their growth potential and enhance their security. Committed to innovating cloud commerce at scale, drive customer acquisition and solution consumption across its entire ecosystem. The Opportunity: This is a customer-facing role where you'll lead the implementation of core modules and third-party applications, support Senior Consultants on projects, and serve as the first escalation point for helpdesk inquiries. Utilizing our Minimal Viable Product (MVP) methodology, you'll ensure clients are effectively set up on Business Central, paving the way for future enhancements as their needs evolve. You'll play a key role in documenting processes and fostering communication within the professional services team. We seek a team player who is adaptable, dedicated to continuous learning and knowledge sharing. Ideally, you'll be near one of our UK offices in Bristol, Farnborough, or Derby, but it's not a deal-breaker! What You'll Be Rocking: + Jumping into client projects with enthusiasm, whether it's pack work, development scoping, or leading engaging training sessions. + Tackling 'Support Consultant Escalation' tickets like a pro-turning complex challenges into seamless solutions. + Taking charge of additional tasks that pop up during client-facing work and handling "overflow time" with finesse. + Teaming to supercharge partner growth in Dynamics, from leading discovery calls to fine-tuning processes and crafting clear, helpful documentation. + Owning your growth journey by diving into our learning paths, joining development programs, embracing coaching, and taking on exciting stretch projects that push you to level up. What Makes You a Great Fit: + Hold reasonable experience delivering Business Central consultancy + Experienced with Microsoft MB800 and PL900 + A Finance/Business qualification would be desirable, but not essential What Makes You a Great Fit: + Hold reasonable experience delivering Business Central consultancy + Experienced with Microsoft MB800 and PL900 + A Finance/Business qualification would be desirable, but not essential + Reasonable knowledge of the following areas of Business Central: Core Finance, Fixed Assets, Third-party apps routinely deployed, Fundamentals of development in BC, and BC data structure + Significant experience in supporting end-customers or partners with Dynamics 365 Business Central issues + Able to step back from an end-customer requirement to look at the bigger picture + Able to run calls, training sessions with end-customers + Significant experience in using Microsoft Office products, especially Excel + Excellent verbal and written communication skills Salary & Benefits: + Salary depending on experience up to £55,000 per annum + 25 days holiday (plus bank holidays) + Dedicated time for training and personal development + Private healthcare + Health & Wellbeing coaching support + Dental Plan + Life Assurance + Income Protection + Workplace pension scheme + "Live Your Best Life" Pass to support your health and mental wellbeing + Cycle to Work Support Scheme Available + Fun and frequent company and team socials Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you interested in healthcare and passionate about digital communications? Would you like to make a meaningful impact by contributing to a trusted source of information on private healthcare in the UK? Our client is an independent organisation providing essential information on the safety, quality and costs of private healthcare services. This role can be worked on a hybrid basis with 2 days a week in the London office and three working from home. As the Digital Communications Lead, you will play a crucial role in shaping the organisation's external communications strategy, by overseeing all digital communication efforts, ensuring a positive and consistent voice across multiple channels. Responsibilities will include: Campaign Management - Planning and implementing digital communication campaigns to enhance brand awareness, drive website traffic and increase conversions. Content Production - Creating engaging website and social media content, including blogs, written guides and simple video content. Analytics & Insights - Utilising Google Analytics and survey insights to identify opportunities for new content and improve engagement. Social Media Management - Leading the social media campaigns, managing platforms and monitoring KPIs for success. Collaboration - Supporting engagement teams, including management of their newsletters and providing copy-editing support for email campaigns. Supporting the Communications Manager and the senior team, in helping to shape and produce presentation and conference materials. Who We are Looking For We are looking for a self-motivated and enthusiastic individual with demonstrable experience in a digital communications role and an interest in healthcare. You will have a solid understanding of digital and social media communication, particularly with B2C digital campaigns. A good working knowledge of Google Analytics and Google Search Console for KPI monitoring are essential as are strong writing skills, capable of producing impactful content for online platforms. Experience of managing E-bulletins and direct mailing systems, including analysis reporting are also essential skills for this role. Experience using Canva would be highly desirable. This is an excellent opportunity to join a dynamic, enthusiastic team where you will have the chance to grow and develop your skills in digital communications while working in a supportive environment. This role offers highly competitive salary and excellent company benefits. For further information, please send your CV and a short cover note outlining your interest and salary expectations to:
Jan 18, 2025
Full time
Are you interested in healthcare and passionate about digital communications? Would you like to make a meaningful impact by contributing to a trusted source of information on private healthcare in the UK? Our client is an independent organisation providing essential information on the safety, quality and costs of private healthcare services. This role can be worked on a hybrid basis with 2 days a week in the London office and three working from home. As the Digital Communications Lead, you will play a crucial role in shaping the organisation's external communications strategy, by overseeing all digital communication efforts, ensuring a positive and consistent voice across multiple channels. Responsibilities will include: Campaign Management - Planning and implementing digital communication campaigns to enhance brand awareness, drive website traffic and increase conversions. Content Production - Creating engaging website and social media content, including blogs, written guides and simple video content. Analytics & Insights - Utilising Google Analytics and survey insights to identify opportunities for new content and improve engagement. Social Media Management - Leading the social media campaigns, managing platforms and monitoring KPIs for success. Collaboration - Supporting engagement teams, including management of their newsletters and providing copy-editing support for email campaigns. Supporting the Communications Manager and the senior team, in helping to shape and produce presentation and conference materials. Who We are Looking For We are looking for a self-motivated and enthusiastic individual with demonstrable experience in a digital communications role and an interest in healthcare. You will have a solid understanding of digital and social media communication, particularly with B2C digital campaigns. A good working knowledge of Google Analytics and Google Search Console for KPI monitoring are essential as are strong writing skills, capable of producing impactful content for online platforms. Experience of managing E-bulletins and direct mailing systems, including analysis reporting are also essential skills for this role. Experience using Canva would be highly desirable. This is an excellent opportunity to join a dynamic, enthusiastic team where you will have the chance to grow and develop your skills in digital communications while working in a supportive environment. This role offers highly competitive salary and excellent company benefits. For further information, please send your CV and a short cover note outlining your interest and salary expectations to:
Super-interesting opportunity for an experienced project or account manager to join this high-profile media company co-ordinating all planning, product development, packaging design, product launches and marketing for a household-name food brand. Based in offices in central London for at least three days per week with the other two days able to be worked remotely, you will be liaising extensively with a wide range of stakeholders, including external creative agencies and internal marketing teams. The role will involve: Contributing to the development of strategic, business and marketing plans, product and packaging development, PR and social media programmes for the brand Producing regular business reports and analyses Managing relationships and communication with all key stakeholders Assisting in the development and implementation of sales and marketing strategies to increase brand awareness Managing and successfully delivering a range of assigned projects We are looking for someone with: Agency experience (advertising, marketing, branding, digital or social media) A successful track record in a project management role with demonstrable skills in co-ordinating live campaigns and marketing activity Excellent written and verbal communication skills with the ability and gravitas to liaising with senior stakeholders and VIPs Numerate and with meticulous attention to detail An awareness of what makes a great PR/ Social Media campaign Excellent organisation skills We are committed to offering equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age or any other protected characteristics. We understand there is still much to be done as we partner with our clients to create and improve robust recruitment processes that will improve diversity, equality and inclusion in the workplace. Fourteen People Ltd is acting as an Employment Agency in relation to this vacancy .
Jan 18, 2025
Full time
Super-interesting opportunity for an experienced project or account manager to join this high-profile media company co-ordinating all planning, product development, packaging design, product launches and marketing for a household-name food brand. Based in offices in central London for at least three days per week with the other two days able to be worked remotely, you will be liaising extensively with a wide range of stakeholders, including external creative agencies and internal marketing teams. The role will involve: Contributing to the development of strategic, business and marketing plans, product and packaging development, PR and social media programmes for the brand Producing regular business reports and analyses Managing relationships and communication with all key stakeholders Assisting in the development and implementation of sales and marketing strategies to increase brand awareness Managing and successfully delivering a range of assigned projects We are looking for someone with: Agency experience (advertising, marketing, branding, digital or social media) A successful track record in a project management role with demonstrable skills in co-ordinating live campaigns and marketing activity Excellent written and verbal communication skills with the ability and gravitas to liaising with senior stakeholders and VIPs Numerate and with meticulous attention to detail An awareness of what makes a great PR/ Social Media campaign Excellent organisation skills We are committed to offering equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age or any other protected characteristics. We understand there is still much to be done as we partner with our clients to create and improve robust recruitment processes that will improve diversity, equality and inclusion in the workplace. Fourteen People Ltd is acting as an Employment Agency in relation to this vacancy .
Are you looking for a new exciting for 2025? Do you have account management and sales experience within the publishing sector? Alternatively, you may have solid print production experience with a passion to use your strong customer service skills combined with account management. Our client, a global print and communications company based near Reading, is looking to appoint an Account & Sales Executive or a Senior Account & Sales Executive to join their UK Sales Team. Reporting to the UK Sales Director, this position will be a hybrid working role of 1-2 days in the office and 3-4 remote working days. You will manage a wide portfolio of accounts so fantastic customer service skills along with a confident sales technique are a pre-requisite, as are strong organisational and team player skills. Some of the key responsibilities include: Developing strong relationships with customers through excellent customer service Answering customer queries and seeking out additional business opportunities Negotiating with customers and seeking win-win opportunities Become a trusted advisor to customers Visiting clients in person Attending meetings in the office in person Some attendance at trade fairs in the UK & abroad The successful person will need to have a confident and personable approach; solid experience of delivering on customer requirements and first class listening, negotiating and account management skills. You will have some experience as an Account Manager or sales within the publishing/print industry, or maybe you have a background in print production or foreign rights sales. The company offers an attractive salary plus a strong range of benefits including 30 days holiday allowance. You will require a full UK driving license as you may be required to travel to your customers offices. Applications from candidates with great sales experience outside of the publishing sector, may be considered. For further information, please send your CV and a short cover note to:
Jan 18, 2025
Full time
Are you looking for a new exciting for 2025? Do you have account management and sales experience within the publishing sector? Alternatively, you may have solid print production experience with a passion to use your strong customer service skills combined with account management. Our client, a global print and communications company based near Reading, is looking to appoint an Account & Sales Executive or a Senior Account & Sales Executive to join their UK Sales Team. Reporting to the UK Sales Director, this position will be a hybrid working role of 1-2 days in the office and 3-4 remote working days. You will manage a wide portfolio of accounts so fantastic customer service skills along with a confident sales technique are a pre-requisite, as are strong organisational and team player skills. Some of the key responsibilities include: Developing strong relationships with customers through excellent customer service Answering customer queries and seeking out additional business opportunities Negotiating with customers and seeking win-win opportunities Become a trusted advisor to customers Visiting clients in person Attending meetings in the office in person Some attendance at trade fairs in the UK & abroad The successful person will need to have a confident and personable approach; solid experience of delivering on customer requirements and first class listening, negotiating and account management skills. You will have some experience as an Account Manager or sales within the publishing/print industry, or maybe you have a background in print production or foreign rights sales. The company offers an attractive salary plus a strong range of benefits including 30 days holiday allowance. You will require a full UK driving license as you may be required to travel to your customers offices. Applications from candidates with great sales experience outside of the publishing sector, may be considered. For further information, please send your CV and a short cover note to:
Associate Director of Digital Delivery Salary: £85,000 Location: Flexible - with some travel to London or Bristol offices Contract: Full time - Permanent Closing date for all applications is Sunday 26 January 2025 at 23:55. Today, 12 children and young people will be diagnosed with cancer. We'll stop at nothing to make sure they get the right care and support at the right time. When a child or young person is diagnosed with cancer, their whole world (and their family's) can feel like it's falling apart. Their anxieties are deep. Their education, mental health and social lives suffer. Their futures feel very uncertain. They need tailored support, and they need to know that their voices and unique needs are being heard and understood. We're there to make sure that happens. We believe children and young people with cancer are more than their diagnosis. And we'll stop at nothing to make sure they have the right support and the same opportunities as everyone else. We know what a better future could look like for children and young people with cancer. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right leaders on our team to help us get there. People like you. About the Role Reporting to the Director of Digital, Data and Technology, we're looking for an innovative Associate Director of Digital Delivery to shape and drive the future of digital excellence within our Digital, Data & Technology Directorate. This pivotal position will oversee a newly formed Digital Delivery Function, bringing together Service Operations, Digital Products, and a brand-new Digital Transformation Projects team. You'll lead this dynamic function to ensure seamless delivery, consistent ways of working, and impactful digital transformation across the organisation. With a background in IT Service Management, Project Management, or Product Management, you'll apply your expertise to develop robust processes for service delivery, product innovation, and project transition to iterative development methods. While primarily strategic, up to 30% of your time will involve hands-on management of projects and engaging directly with key stakeholders. As we embark on an ambitious three-year digital transformation programme, you'll work closely with the Programme Manager, taking shared responsibility for delivering critical projects that drive real change. What You'll Do Lead the implementation of the new digital delivery unit, ensuring effective ways of working across service operations, digital products, and digital projects. Collaborate with the Director DDaT and the Associate Director Data & Technology to implement a new operating model, ensuring successful adoption and effective IT Governance. Design, develop and recruit a high performing digital projects function to support the digital transformation programme. Lead service operations to greater ITSM maturity, improving service delivery through continuous improvement activities, measuring, and communicating progress. Lead on the development and implementation of a digital product management methodology that can be implemented into the organisation. Successfully lead multi-disciplinary project teams to co-design and implement solutions for change that engender a positive, results-focused working environment, and address any doubts and uncertainty surrounding change. Ensure that user needs, and user feedback are central to all activity and that these are fully incorporated into all continuous improvement initiatives. Foster a culture of innovation, transparency and accountability that reduces silos, enables collaboration, and can respond to ever changing user needs. Facilitate the creation of project workstreams and project teams, ensuring efficient allocation of resources and expertise. Develop a demand management framework to facilitate project prioritisation and a resource allocation and scheduling model to enable effective planning. Develop a toolkit of methodologies, tools and templates to support successful delivery. What you'll bring Proven experience leading project management, product management, or service operations in IT/Digital teams Skilled in building high-performing teams and implementing operating models that drive success. Expertise in agile delivery methods (e.g., Scrum, Kanban, Lean) and tailoring frameworks to achieve business outcomes and meet user needs. Strong communicator with the ability to engage executive stakeholders, support prioritisation, and foster meaningful collaboration across disciplines. Solid knowledge of project/programme management methodologies (e.g., PRINCE2, MSP) and ITSM frameworks (ITIL 4 preferred). Commitment to anti-oppressive practices, with an understanding of the barriers faced by marginalised communities. How to Apply Closing date for all applications is Sunday 26 January 2025 at 23:55. To apply for this post please click 'Apply'. When applying, please ensure that you provide the following information: Your CV A supporting statement (of not more than 2 pages) detailing how you can address the Essential criteria/ 'What you'll bring' Contact telephone numbers as well as your personal email address A completed diversity monitoring form, this will appear on screen as part of the application process. For a confidential discussion about the role and to find out more about the application process, please do contact our recruitment advisers at GatenbySanderson who will be delighted to speak with you Email: Or call Katherine O'Donnell (Senior Researcher) on or Sarah Luxford (Partner) on Should you have any queries about the application process, please contact Toria Lorman-Connolly on or via
Jan 18, 2025
Full time
Associate Director of Digital Delivery Salary: £85,000 Location: Flexible - with some travel to London or Bristol offices Contract: Full time - Permanent Closing date for all applications is Sunday 26 January 2025 at 23:55. Today, 12 children and young people will be diagnosed with cancer. We'll stop at nothing to make sure they get the right care and support at the right time. When a child or young person is diagnosed with cancer, their whole world (and their family's) can feel like it's falling apart. Their anxieties are deep. Their education, mental health and social lives suffer. Their futures feel very uncertain. They need tailored support, and they need to know that their voices and unique needs are being heard and understood. We're there to make sure that happens. We believe children and young people with cancer are more than their diagnosis. And we'll stop at nothing to make sure they have the right support and the same opportunities as everyone else. We know what a better future could look like for children and young people with cancer. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right leaders on our team to help us get there. People like you. About the Role Reporting to the Director of Digital, Data and Technology, we're looking for an innovative Associate Director of Digital Delivery to shape and drive the future of digital excellence within our Digital, Data & Technology Directorate. This pivotal position will oversee a newly formed Digital Delivery Function, bringing together Service Operations, Digital Products, and a brand-new Digital Transformation Projects team. You'll lead this dynamic function to ensure seamless delivery, consistent ways of working, and impactful digital transformation across the organisation. With a background in IT Service Management, Project Management, or Product Management, you'll apply your expertise to develop robust processes for service delivery, product innovation, and project transition to iterative development methods. While primarily strategic, up to 30% of your time will involve hands-on management of projects and engaging directly with key stakeholders. As we embark on an ambitious three-year digital transformation programme, you'll work closely with the Programme Manager, taking shared responsibility for delivering critical projects that drive real change. What You'll Do Lead the implementation of the new digital delivery unit, ensuring effective ways of working across service operations, digital products, and digital projects. Collaborate with the Director DDaT and the Associate Director Data & Technology to implement a new operating model, ensuring successful adoption and effective IT Governance. Design, develop and recruit a high performing digital projects function to support the digital transformation programme. Lead service operations to greater ITSM maturity, improving service delivery through continuous improvement activities, measuring, and communicating progress. Lead on the development and implementation of a digital product management methodology that can be implemented into the organisation. Successfully lead multi-disciplinary project teams to co-design and implement solutions for change that engender a positive, results-focused working environment, and address any doubts and uncertainty surrounding change. Ensure that user needs, and user feedback are central to all activity and that these are fully incorporated into all continuous improvement initiatives. Foster a culture of innovation, transparency and accountability that reduces silos, enables collaboration, and can respond to ever changing user needs. Facilitate the creation of project workstreams and project teams, ensuring efficient allocation of resources and expertise. Develop a demand management framework to facilitate project prioritisation and a resource allocation and scheduling model to enable effective planning. Develop a toolkit of methodologies, tools and templates to support successful delivery. What you'll bring Proven experience leading project management, product management, or service operations in IT/Digital teams Skilled in building high-performing teams and implementing operating models that drive success. Expertise in agile delivery methods (e.g., Scrum, Kanban, Lean) and tailoring frameworks to achieve business outcomes and meet user needs. Strong communicator with the ability to engage executive stakeholders, support prioritisation, and foster meaningful collaboration across disciplines. Solid knowledge of project/programme management methodologies (e.g., PRINCE2, MSP) and ITSM frameworks (ITIL 4 preferred). Commitment to anti-oppressive practices, with an understanding of the barriers faced by marginalised communities. How to Apply Closing date for all applications is Sunday 26 January 2025 at 23:55. To apply for this post please click 'Apply'. When applying, please ensure that you provide the following information: Your CV A supporting statement (of not more than 2 pages) detailing how you can address the Essential criteria/ 'What you'll bring' Contact telephone numbers as well as your personal email address A completed diversity monitoring form, this will appear on screen as part of the application process. For a confidential discussion about the role and to find out more about the application process, please do contact our recruitment advisers at GatenbySanderson who will be delighted to speak with you Email: Or call Katherine O'Donnell (Senior Researcher) on or Sarah Luxford (Partner) on Should you have any queries about the application process, please contact Toria Lorman-Connolly on or via
About Us Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London and the senior leaders here are experienced in creating and running great schools and that is what we are doing in BR5. We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here. We want out students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams. We are ambitious , tenacious and enterprising and committed to helping our students succeed. Our work as a Health Science Specialist school, with students being given access to recognised professional qualifications, work experience and careers is unique and is designed to help and support the whole community who are regularly invited into the Academy to hear from guest speakers. We have the most incredible facilities; with brand new science labs, 3 Main Halls, Dance Studios, 3 Astro Turfs, Drama Studios, dedicated Art and DT blocks, we are incredibly proud of the work that our students do here. We have developed a curriculum that is ambitious and broad. We believe in the need to nurture an appreciation of human creativity and achievement and have designed a curriculum that does just that. We aim to ensure that every student is inspired and supported to achieve his/her personal best and learning comes first. Our motto is "Together We Can" and if you are interested in joining us, we would be very keen to meet you. Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting Known Issues and workarounds for desktop related issues Ensuring that Academy incidents and service requests are resolved within the target resolution time Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates and upgrades Installing, configuring and maintaining VoIP telephones Familiarising yourself with the network infrastructure and associated documentation Ensuring that the server and network infrastructure at both locations are regularly checked and maintained Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices Administering Active Directory user login accounts Managing Active Directory Distribution and Security groups within the Academy With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. Delivering the IT support service in accordance with ITIL and HarrisNET principles. Updating and maintaining the IT assets in both locations as listed in the CMDB Planning and managing the work of Central Reprographics, including photocopying, design and production of resources to support teaching and learning Qualifications & Experience We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks and work under pressure A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality Flexibility and adaptability Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector Recent experience of working in an on-site IT based, Customer Service environment Proven experience of supporting Microsoft products Proven experience of managing Active Directory user accounts Recent experience of supporting Apple products Recent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.
Jan 18, 2025
Full time
About Us Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London and the senior leaders here are experienced in creating and running great schools and that is what we are doing in BR5. We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here. We want out students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams. We are ambitious , tenacious and enterprising and committed to helping our students succeed. Our work as a Health Science Specialist school, with students being given access to recognised professional qualifications, work experience and careers is unique and is designed to help and support the whole community who are regularly invited into the Academy to hear from guest speakers. We have the most incredible facilities; with brand new science labs, 3 Main Halls, Dance Studios, 3 Astro Turfs, Drama Studios, dedicated Art and DT blocks, we are incredibly proud of the work that our students do here. We have developed a curriculum that is ambitious and broad. We believe in the need to nurture an appreciation of human creativity and achievement and have designed a curriculum that does just that. We aim to ensure that every student is inspired and supported to achieve his/her personal best and learning comes first. Our motto is "Together We Can" and if you are interested in joining us, we would be very keen to meet you. Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting Known Issues and workarounds for desktop related issues Ensuring that Academy incidents and service requests are resolved within the target resolution time Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates and upgrades Installing, configuring and maintaining VoIP telephones Familiarising yourself with the network infrastructure and associated documentation Ensuring that the server and network infrastructure at both locations are regularly checked and maintained Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices Administering Active Directory user login accounts Managing Active Directory Distribution and Security groups within the Academy With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. Delivering the IT support service in accordance with ITIL and HarrisNET principles. Updating and maintaining the IT assets in both locations as listed in the CMDB Planning and managing the work of Central Reprographics, including photocopying, design and production of resources to support teaching and learning Qualifications & Experience We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks and work under pressure A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality Flexibility and adaptability Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector Recent experience of working in an on-site IT based, Customer Service environment Proven experience of supporting Microsoft products Proven experience of managing Active Directory user accounts Recent experience of supporting Apple products Recent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.
Account Manager / Senior Account Manager Television Publicity Are you passionate about entertainment and ready to shape impactful campaigns for television and streaming content? Join a communications agency specializing in PR for the entertainment industry. With 18 years of experience, this team has built an outstanding reputation for creating dynamic campaigns across television, film, and streaming platforms. Known for their innovative and forward-thinking approach, they collaborate with clients and stakeholders to deliver exceptional results. With a commitment to Togetherness, Diversity, Inclusion, Creativity, and Passion , they strive to create a welcoming, supportive, and innovative workplace. About the Role As an Account Manager or Senior Account Manager , you ll lead day-to-day campaigns for television projects, nurture relationships with clients and media, and support the growth of your team. Working on high-profile projects with production companies, broadcasters, and streamers, you ll oversee everything from press office management to junkets, events, and coverage analysis. You ll contribute to the agency s collaborative and inclusive culture by mentoring junior staff, supporting pitches, and ensuring clients receive the highest level of service. Key Responsibilities Develop and maintain strong relationships with media, influencers, and clients in the television and streaming sectors. Lead campaign planning, press junkets, and media activations, ensuring seamless execution and standout results. Pitch feature ideas, write press releases, and secure high-profile coverage across TV, arts, entertainment, news, and lifestyle outlets. Manage event logistics, including premieres, screenings, press check-ins, and talent schedules. Attend screenings, junkets, premieres, and international TV festivals as required. Support new business initiatives, brainstorms, and agency-wide goals for growth and reputation. About You You re an experienced PR professional in UK television publicity. Whether you ve worked with production companies, broadcasters, or streamers, you bring a deep understanding of the industry and a passion for entertainment content. You re a strong communicator, strategic thinker, and team player who thrives in fast-paced, creative environments. Key Skills and Qualifications Expertise in UK television PR, with proven success leading campaigns and securing coverage. Exceptional organizational skills, with the ability to juggle multiple projects and prioritize under pressure. Confidence in pitching to press and influencers, building relationships, and managing media. Experience mentoring junior team members and managing workloads effectively. A passion for entertainment content, particularly TV and streaming. Benefits A collaborative and inclusive culture built around creativity and teamwork. Opportunities to work on high-profile campaigns for leading entertainment brands. The chance to attend events, festivals, and premieres across the UK and internationally. Flexible working hours to accommodate industry events and activities. A supportive environment that values expertise, passion, and professional growth. >
Jan 18, 2025
Full time
Account Manager / Senior Account Manager Television Publicity Are you passionate about entertainment and ready to shape impactful campaigns for television and streaming content? Join a communications agency specializing in PR for the entertainment industry. With 18 years of experience, this team has built an outstanding reputation for creating dynamic campaigns across television, film, and streaming platforms. Known for their innovative and forward-thinking approach, they collaborate with clients and stakeholders to deliver exceptional results. With a commitment to Togetherness, Diversity, Inclusion, Creativity, and Passion , they strive to create a welcoming, supportive, and innovative workplace. About the Role As an Account Manager or Senior Account Manager , you ll lead day-to-day campaigns for television projects, nurture relationships with clients and media, and support the growth of your team. Working on high-profile projects with production companies, broadcasters, and streamers, you ll oversee everything from press office management to junkets, events, and coverage analysis. You ll contribute to the agency s collaborative and inclusive culture by mentoring junior staff, supporting pitches, and ensuring clients receive the highest level of service. Key Responsibilities Develop and maintain strong relationships with media, influencers, and clients in the television and streaming sectors. Lead campaign planning, press junkets, and media activations, ensuring seamless execution and standout results. Pitch feature ideas, write press releases, and secure high-profile coverage across TV, arts, entertainment, news, and lifestyle outlets. Manage event logistics, including premieres, screenings, press check-ins, and talent schedules. Attend screenings, junkets, premieres, and international TV festivals as required. Support new business initiatives, brainstorms, and agency-wide goals for growth and reputation. About You You re an experienced PR professional in UK television publicity. Whether you ve worked with production companies, broadcasters, or streamers, you bring a deep understanding of the industry and a passion for entertainment content. You re a strong communicator, strategic thinker, and team player who thrives in fast-paced, creative environments. Key Skills and Qualifications Expertise in UK television PR, with proven success leading campaigns and securing coverage. Exceptional organizational skills, with the ability to juggle multiple projects and prioritize under pressure. Confidence in pitching to press and influencers, building relationships, and managing media. Experience mentoring junior team members and managing workloads effectively. A passion for entertainment content, particularly TV and streaming. Benefits A collaborative and inclusive culture built around creativity and teamwork. Opportunities to work on high-profile campaigns for leading entertainment brands. The chance to attend events, festivals, and premieres across the UK and internationally. Flexible working hours to accommodate industry events and activities. A supportive environment that values expertise, passion, and professional growth. >
We are looking for a Contracts Lead to join the Parliamentary Commercial Directorate (PCD) at House of Lords. This role is based within PCD's newly formed Contract & Supplier Management Team; this is an exciting time to join PCD where we are working to increase our impact across Parliament - while continuing to ensure the value for money from our nearly £1billion annual spend and supporting transformational projects across both organisations and our estate, including the Palace of Westminster itself which is a UNECSO world heritage site. As a Contracts Lead, you'll be playing a significant role in working with contract managers and strategic suppliers across both the House of Lords and House of Commons. Using your experience of NEC contracts and stakeholder relationship skills, you'll be managing specific 'Works' frameworks and working closely with colleagues in our 'Works' commercial category which focuses on procurement of construction, building refurbishment and maintenance, and hard facilities management contracts. You will also help establish our contract and supplier management business partnering arrangement through working closely with our colleagues in Strategic Estates. In doing so, you will help to ensure that Parliament is successful in getting best value from its contracts, and that we have strong and resilient relationships with the key suppliers who help to maintain the Palace of Westminster and wider Parliamentary estate. This is an opportunity to work on a hybrid basis where you will be able to work 3 days from home and 2 days onsite at Parliament! This is a fantastic opportunity for someone who has in-depth knowledge and experience of managing contracts within the Works category, can apply and advise on best practice contract management and enjoys building relationships both with suppliers and stakeholders within the business. You'll be accountable for - Managing specific critical Works or Indirect Framework agreements as required, including overseeing framework-level performance of contracts covering general construction works and services, conservation and heritage, mechanical, electrical, public health fire and structural, and architectural and engineering. Investigating and resolving disputes by providing constructive feedback and positive resolutions and outcomes. Managing risk, compliance, and framework obligations on behalf of Parliament Business partnering a community of contract managers and strategic suppliers within your area, advising on the management of the call-off contracts they deliver and using MI to effectively integrate and manage performance at Framework level. Developing reports/dashboards on Framework performance, issues, opportunities, and issuing these to senior stakeholders Contributing to the design of contract management approaches for new frameworks & advise on proportionate contract management for call-offs. For full role responsibilities and duties, please see the attached job description. What we're looking for - You will have level 5 CIPS or above, OR a relevant similar equivalent qualification such as World Commerce & Contracting Advanced Practitioner, or Cabinet Office Government Commercial Function ADC accreditation, or Cabinet Office Contract Management Practitioner or Expert level accreditation. A strong understanding of contract management good practices and the role of supplier relationship management, and ability to articulate both and their benefits to non-expert audiences. In depth experience of Contract Management best practice including, but not limited to, experience of working with NEC contracts and/or framework contracts, contractual obligations, contractual change processes, contract performance, realising benefits and Value for Money, Exit Management. Experience of managing and addressing poor performance and disputes in contractual relationships. Experience of working with and building relationships with suppliers, with a willingness to develop your skills and experience around Supplier Relationship Management activities. Experience in advising and working collaboratively with business stakeholders and suppliers in complex situations to deliver value for money outcomes from contractual arrangements. Experience in contract data management such as KPI and performance reporting, production of pipelines, maintenance of contract registers, etc - with demonstrable ability of using MI from systems to inform decision making and deliver optimum commercial solutions. Experience of working at senior levels with internal and external stakeholders It would be even better if you had or if you're willing to learn In depth experience of mobilising, managing and exiting Framework Agreements What you'll get in return 30 days annual leave (increasing to 35 after one years' service) Generous pension scheme Discounts from well-known brands and retailers Parliamentary health and wellbeing programme The opportunity to witness history in the making! The work we do is vital to House of Lords, and you will be a pivotal member in the team strengthening the work of the House. The House of Lords is the second chamber of the UK parliament. It is independent from and complements the work of the House of Commons to: Make laws Check and challenge the actions of the government through questions and debates Investigate public policy and provide a forum of independent expertise Please complete your online application by 23.55pm on Wednesday 22 January 2025. If you require any reasonable adjustments during the application process, please contact or . The House of Lords Administration is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all candidates regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation and socio-economic status. The Administration will also consider flexible working arrangements and reasonable adjustments. We welcome and encourage job applications from people of all backgrounds. For this role we particularly welcome applications from groups which are currently underrepresented within the team, including applications from Black, Asian and ethnic minority candidates and candidates with disabilities
Jan 18, 2025
Full time
We are looking for a Contracts Lead to join the Parliamentary Commercial Directorate (PCD) at House of Lords. This role is based within PCD's newly formed Contract & Supplier Management Team; this is an exciting time to join PCD where we are working to increase our impact across Parliament - while continuing to ensure the value for money from our nearly £1billion annual spend and supporting transformational projects across both organisations and our estate, including the Palace of Westminster itself which is a UNECSO world heritage site. As a Contracts Lead, you'll be playing a significant role in working with contract managers and strategic suppliers across both the House of Lords and House of Commons. Using your experience of NEC contracts and stakeholder relationship skills, you'll be managing specific 'Works' frameworks and working closely with colleagues in our 'Works' commercial category which focuses on procurement of construction, building refurbishment and maintenance, and hard facilities management contracts. You will also help establish our contract and supplier management business partnering arrangement through working closely with our colleagues in Strategic Estates. In doing so, you will help to ensure that Parliament is successful in getting best value from its contracts, and that we have strong and resilient relationships with the key suppliers who help to maintain the Palace of Westminster and wider Parliamentary estate. This is an opportunity to work on a hybrid basis where you will be able to work 3 days from home and 2 days onsite at Parliament! This is a fantastic opportunity for someone who has in-depth knowledge and experience of managing contracts within the Works category, can apply and advise on best practice contract management and enjoys building relationships both with suppliers and stakeholders within the business. You'll be accountable for - Managing specific critical Works or Indirect Framework agreements as required, including overseeing framework-level performance of contracts covering general construction works and services, conservation and heritage, mechanical, electrical, public health fire and structural, and architectural and engineering. Investigating and resolving disputes by providing constructive feedback and positive resolutions and outcomes. Managing risk, compliance, and framework obligations on behalf of Parliament Business partnering a community of contract managers and strategic suppliers within your area, advising on the management of the call-off contracts they deliver and using MI to effectively integrate and manage performance at Framework level. Developing reports/dashboards on Framework performance, issues, opportunities, and issuing these to senior stakeholders Contributing to the design of contract management approaches for new frameworks & advise on proportionate contract management for call-offs. For full role responsibilities and duties, please see the attached job description. What we're looking for - You will have level 5 CIPS or above, OR a relevant similar equivalent qualification such as World Commerce & Contracting Advanced Practitioner, or Cabinet Office Government Commercial Function ADC accreditation, or Cabinet Office Contract Management Practitioner or Expert level accreditation. A strong understanding of contract management good practices and the role of supplier relationship management, and ability to articulate both and their benefits to non-expert audiences. In depth experience of Contract Management best practice including, but not limited to, experience of working with NEC contracts and/or framework contracts, contractual obligations, contractual change processes, contract performance, realising benefits and Value for Money, Exit Management. Experience of managing and addressing poor performance and disputes in contractual relationships. Experience of working with and building relationships with suppliers, with a willingness to develop your skills and experience around Supplier Relationship Management activities. Experience in advising and working collaboratively with business stakeholders and suppliers in complex situations to deliver value for money outcomes from contractual arrangements. Experience in contract data management such as KPI and performance reporting, production of pipelines, maintenance of contract registers, etc - with demonstrable ability of using MI from systems to inform decision making and deliver optimum commercial solutions. Experience of working at senior levels with internal and external stakeholders It would be even better if you had or if you're willing to learn In depth experience of mobilising, managing and exiting Framework Agreements What you'll get in return 30 days annual leave (increasing to 35 after one years' service) Generous pension scheme Discounts from well-known brands and retailers Parliamentary health and wellbeing programme The opportunity to witness history in the making! The work we do is vital to House of Lords, and you will be a pivotal member in the team strengthening the work of the House. The House of Lords is the second chamber of the UK parliament. It is independent from and complements the work of the House of Commons to: Make laws Check and challenge the actions of the government through questions and debates Investigate public policy and provide a forum of independent expertise Please complete your online application by 23.55pm on Wednesday 22 January 2025. If you require any reasonable adjustments during the application process, please contact or . The House of Lords Administration is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all candidates regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation and socio-economic status. The Administration will also consider flexible working arrangements and reasonable adjustments. We welcome and encourage job applications from people of all backgrounds. For this role we particularly welcome applications from groups which are currently underrepresented within the team, including applications from Black, Asian and ethnic minority candidates and candidates with disabilities
Retail Development Manager Our client is looking for a full time Retail Development Manager to join the retail development team on a permanent basis. About the Organisation Our client is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world's poorest countries. Their mission is to transform the lives of people living in extreme poverty. They work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger. About the role: They are seeking an innovative and highly motivated Retail Development Manager to lead and transform their charity retail operations across Northern Ireland. The role focuses on driving sustainable growth, optimising return on investment (ROI), and increasing community engagement. Reporting to the Northern Ireland Director, you will oversee all aspects of retail operations, including strategic development, budgeting, property management, and team leadership. Collaborating with communications and fundraising teams, you will maximise income and engagement opportunities while ensuring equality, diversity, and inclusion underpin the retail strategy. About you: You will have: • Proven experience in senior retail management, including strategy and operational leadership. • Strong financial acumen with experience in budgeting, income analysis, and cost control. • Demonstrated ability to lead and develop diverse teams, including volunteers. • Strong communication, negotiation, and relationship-building skills. • Familiarity with charity retail operations, regulations, and best practices. • Ability to manage multiple priorities in a fast-paced environment. • Flexible approach with a willingness to travel regionally as required. • Retail Development in Northern Ireland They are a small network of eight shops across Northern Ireland. Two of these are bookshops, located in Derry and Holywood Co. Down. There are five standard charity shops situated in Ballycastle, Newcastle and Belfast's Andersonstown, Antrim and Ormeau Rd and one boutique charity shop in Lisburn Road. With more shops opening in the coming years, it is a great time to join them! Benefits • 25 days' annual leave, pro-rated for part-time employees. • Office closure between Christmas Day and New Year's Day • Flexible hours and hybrid working • Annual leave purchase scheme • Enhanced parental leave pay • Stakeholder pension • Season ticket loan • Cycle scheme • Life assurance • Access to Employee Assistance Programme (EAP) About their office Their Belfast office is based in a listed building in a busy area close to lots of useful local amenities. They are currently trialling a hybrid model. Staff are expected to come into their base office once per week or the monthly equivalent i.e. 4 times per month. Staff are also able to flex their start and finish times between the hours of 7am to 7pm daily. Condition of Appointment: Please complete your application form by the 9th of February 2025. All candidates who are short-listed for an interview will be notified via email after the application deadline. Candidates must be legally entitled to work in the UK at the time of application. The successful post holder will be required to complete a criminal records self-declaration form and an AccessNI check. Full driver's license and access to your own transport is essential for this role. Occasional travel to their in London and Dublin is also required including occasional overnight stays. Location: Belfast Contract Type : Permanent Hours: Full time Salary : From £45,356 - £50,395 You may also have experience in the following: Retail Strategy, E-commerce Operations, Merchandising Planning, Inventory Management, Sales Analysis, Customer Experience, E-commerce Manager Product Assortment Optimisation, Pricing Strategy, Promotional Campaigns, Vendor Management, Data Analytics, Trend Analysis, Supply Chain Coordination, Brand Management, Market Research, Digital Marketing, Visual Merchandising etc. REF-
Jan 18, 2025
Full time
Retail Development Manager Our client is looking for a full time Retail Development Manager to join the retail development team on a permanent basis. About the Organisation Our client is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world's poorest countries. Their mission is to transform the lives of people living in extreme poverty. They work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger. About the role: They are seeking an innovative and highly motivated Retail Development Manager to lead and transform their charity retail operations across Northern Ireland. The role focuses on driving sustainable growth, optimising return on investment (ROI), and increasing community engagement. Reporting to the Northern Ireland Director, you will oversee all aspects of retail operations, including strategic development, budgeting, property management, and team leadership. Collaborating with communications and fundraising teams, you will maximise income and engagement opportunities while ensuring equality, diversity, and inclusion underpin the retail strategy. About you: You will have: • Proven experience in senior retail management, including strategy and operational leadership. • Strong financial acumen with experience in budgeting, income analysis, and cost control. • Demonstrated ability to lead and develop diverse teams, including volunteers. • Strong communication, negotiation, and relationship-building skills. • Familiarity with charity retail operations, regulations, and best practices. • Ability to manage multiple priorities in a fast-paced environment. • Flexible approach with a willingness to travel regionally as required. • Retail Development in Northern Ireland They are a small network of eight shops across Northern Ireland. Two of these are bookshops, located in Derry and Holywood Co. Down. There are five standard charity shops situated in Ballycastle, Newcastle and Belfast's Andersonstown, Antrim and Ormeau Rd and one boutique charity shop in Lisburn Road. With more shops opening in the coming years, it is a great time to join them! Benefits • 25 days' annual leave, pro-rated for part-time employees. • Office closure between Christmas Day and New Year's Day • Flexible hours and hybrid working • Annual leave purchase scheme • Enhanced parental leave pay • Stakeholder pension • Season ticket loan • Cycle scheme • Life assurance • Access to Employee Assistance Programme (EAP) About their office Their Belfast office is based in a listed building in a busy area close to lots of useful local amenities. They are currently trialling a hybrid model. Staff are expected to come into their base office once per week or the monthly equivalent i.e. 4 times per month. Staff are also able to flex their start and finish times between the hours of 7am to 7pm daily. Condition of Appointment: Please complete your application form by the 9th of February 2025. All candidates who are short-listed for an interview will be notified via email after the application deadline. Candidates must be legally entitled to work in the UK at the time of application. The successful post holder will be required to complete a criminal records self-declaration form and an AccessNI check. Full driver's license and access to your own transport is essential for this role. Occasional travel to their in London and Dublin is also required including occasional overnight stays. Location: Belfast Contract Type : Permanent Hours: Full time Salary : From £45,356 - £50,395 You may also have experience in the following: Retail Strategy, E-commerce Operations, Merchandising Planning, Inventory Management, Sales Analysis, Customer Experience, E-commerce Manager Product Assortment Optimisation, Pricing Strategy, Promotional Campaigns, Vendor Management, Data Analytics, Trend Analysis, Supply Chain Coordination, Brand Management, Market Research, Digital Marketing, Visual Merchandising etc. REF-
Our client, a leading live-booking agency, is seeking an Assistant to a Senior Agent in the electronic music genre. The ideal candidate will have a passion for club culture and have exceptional organisational and planning skills. Key responsibilities will include: • Using bespoke contracting software to raise, proofread and issue large volumes of contracts. • Issuing and chasing Promoter and Artist Terms of Business. • Chasing signed contracts and dealing with requested amendments. • Handling tax reduction opportunities through splitting contracts/invoices. • Checking invoices match contractual requirements. • Chasing and managing show payments, tax deductions, and VAT etc. • Requesting invoices from Artists/Management and ensuring they are consistent with agreed conditions. • Gaining an understanding of tax documents to reduce performance tax, VAT numbers from Promoters where applicable, and obtaining documents where needed. • Insuring show commissions for shows. • Updating and overseeing database records. • Maintaining a digital filing system to ensure paperwork is easily accessible. • Inputting bookings into the central company diary and maintaining datesheets. • Logging ticket sales and sending reports. • Updating the company's website and Artist pages with tour dates, biographies, photos and ensuring all details are accurate and up to date. • Raising applications for Artist UK work permits and overseeing the visa application process. • Liaising extensively with performing Artists to ensure requirements are met. • Supporting with the general office needs such as answering telephone calls and occasional reception cover. Requirements: • Experience with touring Artists (essential). • Experience issuing and checking live performance Artist contracts (essential). • Knowledge of performance tax and VAT, and experience chasing payments (essential). • Interest in club culture and DJs (essential). • Competence with logistical planning. (essential). • Able to liaise with Clients, Managers, and Artists at all levels. (essential). • Effective working in a small team and communicate consistently (essential). • Able to maintain digital organisation and database record keeping to a high standard. (essential). • Exceptional time management skills, able to keep pace in a dynamic environment (essential). • Strong administrative capabilities (essential). • Proficient user of Mac computers and Apple Mail is desirable (essential). • Competency for Microsoft Excel and Word is desirable (essential). • Knowledge of online productivity tools such as Google Drive/Docs/Sheets and Dropbox (essential). Please note that due to the volume of submissions, only successful candidates who meet the exact requirements will be contacted. If you have not heard back within 10 days of submission, please assume that your application has been unsuccessful on this occasion. The Music Market/Arts and Media are an equal opportunities employer who supports diversity in the workplace.
Jan 18, 2025
Full time
Our client, a leading live-booking agency, is seeking an Assistant to a Senior Agent in the electronic music genre. The ideal candidate will have a passion for club culture and have exceptional organisational and planning skills. Key responsibilities will include: • Using bespoke contracting software to raise, proofread and issue large volumes of contracts. • Issuing and chasing Promoter and Artist Terms of Business. • Chasing signed contracts and dealing with requested amendments. • Handling tax reduction opportunities through splitting contracts/invoices. • Checking invoices match contractual requirements. • Chasing and managing show payments, tax deductions, and VAT etc. • Requesting invoices from Artists/Management and ensuring they are consistent with agreed conditions. • Gaining an understanding of tax documents to reduce performance tax, VAT numbers from Promoters where applicable, and obtaining documents where needed. • Insuring show commissions for shows. • Updating and overseeing database records. • Maintaining a digital filing system to ensure paperwork is easily accessible. • Inputting bookings into the central company diary and maintaining datesheets. • Logging ticket sales and sending reports. • Updating the company's website and Artist pages with tour dates, biographies, photos and ensuring all details are accurate and up to date. • Raising applications for Artist UK work permits and overseeing the visa application process. • Liaising extensively with performing Artists to ensure requirements are met. • Supporting with the general office needs such as answering telephone calls and occasional reception cover. Requirements: • Experience with touring Artists (essential). • Experience issuing and checking live performance Artist contracts (essential). • Knowledge of performance tax and VAT, and experience chasing payments (essential). • Interest in club culture and DJs (essential). • Competence with logistical planning. (essential). • Able to liaise with Clients, Managers, and Artists at all levels. (essential). • Effective working in a small team and communicate consistently (essential). • Able to maintain digital organisation and database record keeping to a high standard. (essential). • Exceptional time management skills, able to keep pace in a dynamic environment (essential). • Strong administrative capabilities (essential). • Proficient user of Mac computers and Apple Mail is desirable (essential). • Competency for Microsoft Excel and Word is desirable (essential). • Knowledge of online productivity tools such as Google Drive/Docs/Sheets and Dropbox (essential). Please note that due to the volume of submissions, only successful candidates who meet the exact requirements will be contacted. If you have not heard back within 10 days of submission, please assume that your application has been unsuccessful on this occasion. The Music Market/Arts and Media are an equal opportunities employer who supports diversity in the workplace.
Product & Client, Transformation Office SVP Program / Project Manager About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs. For more information about Citco, please visit About the Team & Business Line: The Transformation Office strives to create a consistent ability to standardize and optimize our organization at all times. By bringing together subject matter expertise across process, platform and line of business, we provide clear direction and governance to change, positioning CFS to continually evolve & scale to the changing market dynamics, to our business demands and to our client needs. As a core member of our Transformation Office, you will be working with some of the industry's most accomplished professionals to deliver the most effective and efficient solutions for our clients and our business.
Jan 18, 2025
Full time
Product & Client, Transformation Office SVP Program / Project Manager About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs. For more information about Citco, please visit About the Team & Business Line: The Transformation Office strives to create a consistent ability to standardize and optimize our organization at all times. By bringing together subject matter expertise across process, platform and line of business, we provide clear direction and governance to change, positioning CFS to continually evolve & scale to the changing market dynamics, to our business demands and to our client needs. As a core member of our Transformation Office, you will be working with some of the industry's most accomplished professionals to deliver the most effective and efficient solutions for our clients and our business.
Job Description - Director-Compliance - Advisory Team () You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Lead the UK Compliance Advisory team comprising of Compliance Analysts, Managers and Senior Managers, supporting both UK legal entities and all lines of business in the UK. Support ongoing talent development of the UK Compliance Advisory team, including regular coaching and development conversations and twice-yearly performance management reviews. Provide expert compliance risk assessment and guidance to both legal entities, and all business units and functions in the UK with respect to the design and implementation of products, processes, services (including complaints handling) and controls to ensure compliance with all applicable UK areas of law. This includes Consumer Protection and Fairness, Data Protection and Privacy, Payments Regulation, Prudential Regulation, and FCA Principles (responsibility for Compliance advice with respect to AML/Financial Crime sits with the Director, AML Advisory). Determine applicability of new laws, regulations and regulatory guidance to the business units and functions in the UK, in close partnership with the General Counsel's Office. Communicate requirements to relevant 1st and 2nd line teams in a meaningful way to enable them to understand what actions need to be taken to comply. Oversee implementation of changes required to comply by the regulatory effective date. Provide timely, pragmatic and balanced regulatory Compliance advice on regulatory risks, including through participation at Operational Risk Committees, Customer Outcomes Forums and other local legal entity governance committees and forums. Ensure appropriate communication to business teams and timely escalation to senior business leaders, where appropriate. Support the issue management program by providing Compliance advice on Operational Risk Events to determine Compliance impact, remediation and control enhancements required to meet regulatory expectations, and maintain oversight of action plans implemented by 1st line teams through to event closure. Partner with Issuing and Acquiring Marketing organisation to deliver ongoing compliance advice, support and training of UK marketing teams with respect to creation of financial promotions. Support the UK Regulatory Affairs team as needed with engagements with UK regulators such as the FCA, HMT, and PSR with respect to information requests, thematic reviews, supervisory engagements, regulatory exams and other feedback from the regulator. Lead regulatory engagements with the Data Protection Authority (ICO), with respect to data breach reporting and complaints. Lead engagements with and maintain effective oversight of lobbying efforts via AXP's Trade Association membership, such as UK Finance. Establish effective governance mechanism and monitoring of Compliance with Anti-Trust principles for member input. Create and maintain UK compliance policies, procedures, Tier 2 mandatory training and communications programs appropriate for business activities and inherent compliance risks across the market. Create impactful 2nd line Compliance goals and management priorities and regularly communicate status to senior Compliance and business leadership. Deputise for the UK Chief Compliance Risk Officer in chairing the Operational Risk Committee, attending legal entity governance committee meetings, and providing 2nd line compliance approvals where needed. Minimum Qualifications Five plus years in an advisory capacity with working knowledge of the UK Retail Banking/Payments industry Proven ability to understand legal and regulatory concepts and convert them into relevant, practical business requirements and compliance solutions Self-motivated, energetic team player with proven ability to work effectively in a matrix organization and across international markets with all levels of management Strong influencing, communication, and relationship skills Excellent written and oral communication skills Preferred Qualifications Bachelors degree and or compliance / legal qualification Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Job Compliance Primary Location Schedule Full-time Job Posting Jan 14, 2025, 4:58:20 PM - Jan 28, 2025, 11:59:00 PM American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Jan 18, 2025
Full time
Job Description - Director-Compliance - Advisory Team () You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Lead the UK Compliance Advisory team comprising of Compliance Analysts, Managers and Senior Managers, supporting both UK legal entities and all lines of business in the UK. Support ongoing talent development of the UK Compliance Advisory team, including regular coaching and development conversations and twice-yearly performance management reviews. Provide expert compliance risk assessment and guidance to both legal entities, and all business units and functions in the UK with respect to the design and implementation of products, processes, services (including complaints handling) and controls to ensure compliance with all applicable UK areas of law. This includes Consumer Protection and Fairness, Data Protection and Privacy, Payments Regulation, Prudential Regulation, and FCA Principles (responsibility for Compliance advice with respect to AML/Financial Crime sits with the Director, AML Advisory). Determine applicability of new laws, regulations and regulatory guidance to the business units and functions in the UK, in close partnership with the General Counsel's Office. Communicate requirements to relevant 1st and 2nd line teams in a meaningful way to enable them to understand what actions need to be taken to comply. Oversee implementation of changes required to comply by the regulatory effective date. Provide timely, pragmatic and balanced regulatory Compliance advice on regulatory risks, including through participation at Operational Risk Committees, Customer Outcomes Forums and other local legal entity governance committees and forums. Ensure appropriate communication to business teams and timely escalation to senior business leaders, where appropriate. Support the issue management program by providing Compliance advice on Operational Risk Events to determine Compliance impact, remediation and control enhancements required to meet regulatory expectations, and maintain oversight of action plans implemented by 1st line teams through to event closure. Partner with Issuing and Acquiring Marketing organisation to deliver ongoing compliance advice, support and training of UK marketing teams with respect to creation of financial promotions. Support the UK Regulatory Affairs team as needed with engagements with UK regulators such as the FCA, HMT, and PSR with respect to information requests, thematic reviews, supervisory engagements, regulatory exams and other feedback from the regulator. Lead regulatory engagements with the Data Protection Authority (ICO), with respect to data breach reporting and complaints. Lead engagements with and maintain effective oversight of lobbying efforts via AXP's Trade Association membership, such as UK Finance. Establish effective governance mechanism and monitoring of Compliance with Anti-Trust principles for member input. Create and maintain UK compliance policies, procedures, Tier 2 mandatory training and communications programs appropriate for business activities and inherent compliance risks across the market. Create impactful 2nd line Compliance goals and management priorities and regularly communicate status to senior Compliance and business leadership. Deputise for the UK Chief Compliance Risk Officer in chairing the Operational Risk Committee, attending legal entity governance committee meetings, and providing 2nd line compliance approvals where needed. Minimum Qualifications Five plus years in an advisory capacity with working knowledge of the UK Retail Banking/Payments industry Proven ability to understand legal and regulatory concepts and convert them into relevant, practical business requirements and compliance solutions Self-motivated, energetic team player with proven ability to work effectively in a matrix organization and across international markets with all levels of management Strong influencing, communication, and relationship skills Excellent written and oral communication skills Preferred Qualifications Bachelors degree and or compliance / legal qualification Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Job Compliance Primary Location Schedule Full-time Job Posting Jan 14, 2025, 4:58:20 PM - Jan 28, 2025, 11:59:00 PM American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 15-Jan-2025 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title: Manager Financial Analysis LII & LMRE Division: GRS Finance Department: Global Expense Management Location: London Type: Permanent About the Role: This role will have responsibilities and oversight related to monthly reporting and the annual budgeting & forecasting process for LII & LMRE. A key focus will be collaborating with the segment plan teams to help establish strategic financial direction for the business while operating in a deadline-focused, fast-paced environment. As part of the GRS Global Expense team, this role will interact often with the LII and LMRE GRS reporting segments as well as across other Global functions with the Global Expense organization. About the Department & Team: The Global Expenses Management Team is responsible for initiating, agreeing and delivering the expenses strategy to support the delivery of GRS overall business strategy and objectives. Liberty Mutual is adopting a global functional operating model which is driving change through the Expense Management organization as local People, Process and Technology adopt global standards. Key Responsibilities: Oversee the production of highly complex ad hoc and ongoing financial reports that assist the business in making decisions, effectively communicating trends and outcomes to senior management. Help to develop accurate financial plans by effective budgeting, monitoring, and problem-solving. Manage the production of complex management reports and associated analysis, ensuring accuracy and relevance to the business. Interact with management to explain the budget or financial planning process, identify factors impacting expenses or financial trends, highlight opportunities for improvement and create effective exhibits to explain business budgets. Continually assess the business value and efficiency of the work performed, identifying and implementing improvements. Partner across the segment budgeting and reporting team to implement consistent delivery of expense information and analysis across GRS. Adhere to all relevant regulatory requirements, demonstrating behaviors as set out in the Conduct Risk Policy, and proactively demonstrate compliance with these requirements and behaviors at all times. Skills and Experience: Experience of delivering change into the finance organization, for example, new ledgers and planning processes. Relevant experience, ideally gained in the insurance industry although strong candidates from practice will be considered. Experience of leading key stakeholder relationships. Strong organizational skills with a real desire to deliver first-class service supported by a continuous improvement philosophy towards systems and processes. Able to communicate (written and verbal) on a professional/technical level with peers, external advisors, and stakeholders as well as the ability to simplify complex issues for non-financial colleagues. Strong Excel skills. About Liberty Specialty Markets (LSM): Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organization. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives helps us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly. For more information, please follow the links below:
Jan 18, 2025
Full time
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 15-Jan-2025 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title: Manager Financial Analysis LII & LMRE Division: GRS Finance Department: Global Expense Management Location: London Type: Permanent About the Role: This role will have responsibilities and oversight related to monthly reporting and the annual budgeting & forecasting process for LII & LMRE. A key focus will be collaborating with the segment plan teams to help establish strategic financial direction for the business while operating in a deadline-focused, fast-paced environment. As part of the GRS Global Expense team, this role will interact often with the LII and LMRE GRS reporting segments as well as across other Global functions with the Global Expense organization. About the Department & Team: The Global Expenses Management Team is responsible for initiating, agreeing and delivering the expenses strategy to support the delivery of GRS overall business strategy and objectives. Liberty Mutual is adopting a global functional operating model which is driving change through the Expense Management organization as local People, Process and Technology adopt global standards. Key Responsibilities: Oversee the production of highly complex ad hoc and ongoing financial reports that assist the business in making decisions, effectively communicating trends and outcomes to senior management. Help to develop accurate financial plans by effective budgeting, monitoring, and problem-solving. Manage the production of complex management reports and associated analysis, ensuring accuracy and relevance to the business. Interact with management to explain the budget or financial planning process, identify factors impacting expenses or financial trends, highlight opportunities for improvement and create effective exhibits to explain business budgets. Continually assess the business value and efficiency of the work performed, identifying and implementing improvements. Partner across the segment budgeting and reporting team to implement consistent delivery of expense information and analysis across GRS. Adhere to all relevant regulatory requirements, demonstrating behaviors as set out in the Conduct Risk Policy, and proactively demonstrate compliance with these requirements and behaviors at all times. Skills and Experience: Experience of delivering change into the finance organization, for example, new ledgers and planning processes. Relevant experience, ideally gained in the insurance industry although strong candidates from practice will be considered. Experience of leading key stakeholder relationships. Strong organizational skills with a real desire to deliver first-class service supported by a continuous improvement philosophy towards systems and processes. Able to communicate (written and verbal) on a professional/technical level with peers, external advisors, and stakeholders as well as the ability to simplify complex issues for non-financial colleagues. Strong Excel skills. About Liberty Specialty Markets (LSM): Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organization. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives helps us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly. For more information, please follow the links below:
You will need to login before you can apply for a job. Sector: Project and Program Management Role: Senior Manager Contract Type: Permanent Hours: Full Time About the Role: After over 5 years of continuous growth, winning numerous new accounts, various finalists at the UK and European Search Awards, and the Performance Marketing Awards, we are looking to hire a new Head of Organic Performance (SEO) to take the department to new heights. As a full-service media agency, search sits at OMD UK's heart within the Connected Performance Department (our combined wider digital and planning department), a team that consists of over 200 experts, so this is a fantastic opportunity for someone wanting to work across a varied client mix and get involved across multiple channel touchpoints working with counterparts across the agency. Reporting directly into OMD's Managing Partner (Organic Performance), the Head of Organic Performance will be responsible for spearheading the department as best in class for craft and commercials; for evangelising organic search both to senior client contacts, the department, and wider agency, working in tandem and alongside the Managing Partner (Organic Performance), direct reports, other Heads of Channel through to Client Leadership and wider agency teams. While ensuring that the Organic Performance's products and delivery are best-in-class/best-in-industry and continually be on the pulse to elevate where appropriate. As a leader of Organic Performance as well as within Connected Performance, the Head of Organic Performance will lead with authority, being responsible for new business pitches; high-level strategy; channel integration; proprietary technology; commercials and targets; building and maintaining relationships (internal & external); team development; plus, so much more to ensure the departmental growth. You will be working across a wide range of sectors from household finance, FMCG, travel, through to energy and luxury automotive brands with the opportunity to be involved within other brands across the agency and Omnicom. About the Agency: We help our clients make better decisions, faster to unlock extraordinary growth using three industry-leading capabilities: Decisions Science, Connected Performance, and Agile Innovation. We transform better customer understanding into faster marketing impact with world-class talent and technology, and we do this with some of the world's most iconic and influential brands. We are part of the world's largest media network, with more than 12,000 people working in over 100 countries and are currently AdWeek's Global Media Agency of the Year. Be Your Best: We want everyone to make the most of the opportunity to shine and showcase your talents, and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at to let us know how we can support you. Diversity, Equity & Inclusion at OMG: At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion, and belonging. We are committed to providing a truly inclusive environment that reflects today's society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented. We will process your personal data in accordance with our Recruitment Privacy Notice which is available on our website .
Jan 18, 2025
Full time
You will need to login before you can apply for a job. Sector: Project and Program Management Role: Senior Manager Contract Type: Permanent Hours: Full Time About the Role: After over 5 years of continuous growth, winning numerous new accounts, various finalists at the UK and European Search Awards, and the Performance Marketing Awards, we are looking to hire a new Head of Organic Performance (SEO) to take the department to new heights. As a full-service media agency, search sits at OMD UK's heart within the Connected Performance Department (our combined wider digital and planning department), a team that consists of over 200 experts, so this is a fantastic opportunity for someone wanting to work across a varied client mix and get involved across multiple channel touchpoints working with counterparts across the agency. Reporting directly into OMD's Managing Partner (Organic Performance), the Head of Organic Performance will be responsible for spearheading the department as best in class for craft and commercials; for evangelising organic search both to senior client contacts, the department, and wider agency, working in tandem and alongside the Managing Partner (Organic Performance), direct reports, other Heads of Channel through to Client Leadership and wider agency teams. While ensuring that the Organic Performance's products and delivery are best-in-class/best-in-industry and continually be on the pulse to elevate where appropriate. As a leader of Organic Performance as well as within Connected Performance, the Head of Organic Performance will lead with authority, being responsible for new business pitches; high-level strategy; channel integration; proprietary technology; commercials and targets; building and maintaining relationships (internal & external); team development; plus, so much more to ensure the departmental growth. You will be working across a wide range of sectors from household finance, FMCG, travel, through to energy and luxury automotive brands with the opportunity to be involved within other brands across the agency and Omnicom. About the Agency: We help our clients make better decisions, faster to unlock extraordinary growth using three industry-leading capabilities: Decisions Science, Connected Performance, and Agile Innovation. We transform better customer understanding into faster marketing impact with world-class talent and technology, and we do this with some of the world's most iconic and influential brands. We are part of the world's largest media network, with more than 12,000 people working in over 100 countries and are currently AdWeek's Global Media Agency of the Year. Be Your Best: We want everyone to make the most of the opportunity to shine and showcase your talents, and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at to let us know how we can support you. Diversity, Equity & Inclusion at OMG: At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion, and belonging. We are committed to providing a truly inclusive environment that reflects today's society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented. We will process your personal data in accordance with our Recruitment Privacy Notice which is available on our website .
Job ID: Amazon EU SARL (UK Branch) Amazon Payments seeks a multi-talented Risk Business Partner who helps us understand, manage and anticipate risks in a constantly changing environment. Payments is a rapidly growing, multi-billion dollar global business, which provides our worldwide customers access to Amazon via accepted payment methods and significantly contributes to Amazon's profitability. The role's scope spans across evaluating country-specific risk, product-specific risks, customer facing risks and understanding regulatory changes. Risk Management provides an independent oversight and maintains an effective control environment. This work has a significant impact, both on customers, as well as the Payments business and our partners. Lastly, as team culture is an essential part of who we are, we seek intellectually curious, passionate and fun individuals who would like to apply and expand their skills as they contribute to this new and exciting space. Key job responsibilities Assessing the risk impact of new business initiatives and change management, influencing risk-based decisions, challenging the proposed control environment, and recommending approval (or not) of the initiative. Conducting deep-dive reviews of areas of emerging risk to identify issues to remediate, documenting and sharing outcomes with stakeholders and leadership. Planning and executing targeted monitoring activities leveraging data to identify negative trends and potential control gaps. Providing input into review documents and program status reports, incl. papers to the Management Committee and Board for regulated businesses. Establishing strong relationships with Product, Tech, Risk, Compliance, and Legal partners. Engaging with global horizontal risk programs (e.g. Compliance led programs, Third-party outsourcing, Buyer Risk Prevention - fraud initiatives). Oversight, guidance, monitoring and continuous improvement of the execution of risk services delivered to business and technology stakeholders. Working backward from customers, engage with businesses to ensure customer facing user experiences are risk vetted. Defining SLAs between risk review turnaround, escalation mechanism for open risks and improvise existing documentation and approval mechanisms. Create roadmaps and strategic planning for the risk initiatives. A day in the life As Senior Risk Partner within EU Payments, you will be responsible for the independent oversight of risk management practices across our different payment products. You will lead the risk coverage for Instalments, Credit Cards and Gift Card businesses, whilst being part of a dynamic team of operations professionals and building positive business stakeholder engagement with your key internal partner teams. Your role will be to promote a strong risk management culture to ensure that the Amazon's Risk Management Framework is embedded effectively. You will rise to the occasion when you steer your stakeholder teams through various payment-related regulatory challenges. About the team Our team is the center of operational excellence for EU Payment Products. We are the connecting tissue between our customers, product, technology and many more central Amazon support teams. Our customers are consumers, business customers, banking/insurance partners, regulatory bodies, and Amazon-internal teams. The team establishes and maintains an exceptional payment experience and ensures we support with the right levels of controls in place. BASIC QUALIFICATIONS Bachelor's degree or equivalent. Experience in compliance, audit or risk management. Knowledge of Microsoft Office products and applications at an advanced level. Experience within Financial services and payment institutions. Strong verbal & written communication skills with senior leaders. Demonstrated ability to manage multiple competing priorities simultaneously and drive goals to completion. PREFERRED QUALIFICATIONS Project Management Professional (PMP) or equivalent certification. Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent. Master's degree or equivalent. Fluency in EU languages other than English. Having fun at work, being able to smile at yourself and share smiles with our awesome team. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: January 16, 2025 (Updated about 7 hours ago)
Jan 18, 2025
Full time
Job ID: Amazon EU SARL (UK Branch) Amazon Payments seeks a multi-talented Risk Business Partner who helps us understand, manage and anticipate risks in a constantly changing environment. Payments is a rapidly growing, multi-billion dollar global business, which provides our worldwide customers access to Amazon via accepted payment methods and significantly contributes to Amazon's profitability. The role's scope spans across evaluating country-specific risk, product-specific risks, customer facing risks and understanding regulatory changes. Risk Management provides an independent oversight and maintains an effective control environment. This work has a significant impact, both on customers, as well as the Payments business and our partners. Lastly, as team culture is an essential part of who we are, we seek intellectually curious, passionate and fun individuals who would like to apply and expand their skills as they contribute to this new and exciting space. Key job responsibilities Assessing the risk impact of new business initiatives and change management, influencing risk-based decisions, challenging the proposed control environment, and recommending approval (or not) of the initiative. Conducting deep-dive reviews of areas of emerging risk to identify issues to remediate, documenting and sharing outcomes with stakeholders and leadership. Planning and executing targeted monitoring activities leveraging data to identify negative trends and potential control gaps. Providing input into review documents and program status reports, incl. papers to the Management Committee and Board for regulated businesses. Establishing strong relationships with Product, Tech, Risk, Compliance, and Legal partners. Engaging with global horizontal risk programs (e.g. Compliance led programs, Third-party outsourcing, Buyer Risk Prevention - fraud initiatives). Oversight, guidance, monitoring and continuous improvement of the execution of risk services delivered to business and technology stakeholders. Working backward from customers, engage with businesses to ensure customer facing user experiences are risk vetted. Defining SLAs between risk review turnaround, escalation mechanism for open risks and improvise existing documentation and approval mechanisms. Create roadmaps and strategic planning for the risk initiatives. A day in the life As Senior Risk Partner within EU Payments, you will be responsible for the independent oversight of risk management practices across our different payment products. You will lead the risk coverage for Instalments, Credit Cards and Gift Card businesses, whilst being part of a dynamic team of operations professionals and building positive business stakeholder engagement with your key internal partner teams. Your role will be to promote a strong risk management culture to ensure that the Amazon's Risk Management Framework is embedded effectively. You will rise to the occasion when you steer your stakeholder teams through various payment-related regulatory challenges. About the team Our team is the center of operational excellence for EU Payment Products. We are the connecting tissue between our customers, product, technology and many more central Amazon support teams. Our customers are consumers, business customers, banking/insurance partners, regulatory bodies, and Amazon-internal teams. The team establishes and maintains an exceptional payment experience and ensures we support with the right levels of controls in place. BASIC QUALIFICATIONS Bachelor's degree or equivalent. Experience in compliance, audit or risk management. Knowledge of Microsoft Office products and applications at an advanced level. Experience within Financial services and payment institutions. Strong verbal & written communication skills with senior leaders. Demonstrated ability to manage multiple competing priorities simultaneously and drive goals to completion. PREFERRED QUALIFICATIONS Project Management Professional (PMP) or equivalent certification. Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent. Master's degree or equivalent. Fluency in EU languages other than English. Having fun at work, being able to smile at yourself and share smiles with our awesome team. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: January 16, 2025 (Updated about 7 hours ago)
Head Of Social We have a new and exciting opening to join our award winning team. You'll lead our social media department with a view to grow and expand this offering within an integrated comms environment where social, PR, influencer, content, experiential and sponsorship all come together. About Us For the past 20 years, M&C Saatchi Sport & Entertainment has connected brands to consumers through the things people love, making brands culturally relevant through passions. We are the passions agency. We forge enduring connections between brands and consumers through their love of sport, entertainment, and culture. Our clients include adidas, Ballantine's, Barclaycard, Barclays, Jameson, Dreams, Heineken, Kia, Old El Paso, UEFA, The LEGO Group, Lynx, The IOC, Red Bull, UNICEF, Absolut and many more. With offices in London, Amsterdam, Berlin, Sydney, New York and Johannesburg, a team of specialists deliver the agency's core disciplines across sport, entertainment and lifestyle, including sponsorship consultancy, rights amplification, PR, branded content creation, experiential production and social media. Our work has been awarded across the board, including seventh-time Agency of the Year at the Sport Industry Awards and two-time large Agency of the Year at the UK Sponsorship Awards. The agency is driven by two principles, First, the philosophy of 'Brutal Simplicity of Thought', which has been the M&C Saatchi (UK) Group's mantra since birth: simple messages are the most powerful, making Brutal Simplicity of Thought more valid today than ever before. Second, 'Diversity of Thought', the belief that similar people think similar thoughts, which leads to homogenous work, therefore diversity of thought is a creative imperative. About the Role: We have a new exciting opening to join our award winning team, leading our social media department with a view to grow and expand within an integrated comms environment where social, PR, influencer, content, experiential and sponsorship all come together. What you'll be: An experienced and inspirational leader who can spearhead a department and drive cultural and economic growth A senior social media professional with unrivalled contacts across the Sport, Entertainment and Lifestyle spaces and over 10 years' experience in the social and digital space Experience working with household brand names, rights holders and entities A real networker- someone with an ear to the ground, one step ahead on new business opportunities who thrives on bringing opportunities into the business and being a big part of our social growth Commercially astute with the skill and drive to push the department forwards Culturally attuned- knowledgeable and passionate about our sectors and passion spaces Key Skills: Thought leadership: Be a visionary social leader with a perspective on the future of the space and how we can be at the forefront Social Media Strategy: Oversee development and execution of comprehensive best in class social strategies that align with client goals Campaign Management: Plan and execute social media campaigns across global, EMEA and local UK work, leading a team to ensure best in class campaigns and output Content Planning: Oversee the creation of standout social content, leading production and studio outputs Audience Engagement: Foster meaningful engagement and respond and react to keep on track with campaign KPIs Analytics and Reporting: Ensure we have cutting edge measurement and evaluation frameworks that continually keep us pushing forwards on defining success across the industry Crisis Management: Able to provide trusted high level counsel to social and comms teams Team Leadership: Manage a team of social media professionals, including content creators, community managers, strategists and creators, setting a culture for the team and department Departmental Growth: Grow the social offer to maximise opportunities with new and existing clients. Be adept at procuring new leads and pitching new business This is a hybrid role working 3 days a week minimum in our London office. The M&C Saatchi Group UK has pledged its commitment to create a company that values difference, with an inclusive culture brought to life through equity with an 18-month roadmap of business-wide activity across people, culture, industry, and society. As part of this, M&C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics. All employee information is kept confidential according to General Data Protection Regulation (GDPR).
Jan 18, 2025
Full time
Head Of Social We have a new and exciting opening to join our award winning team. You'll lead our social media department with a view to grow and expand this offering within an integrated comms environment where social, PR, influencer, content, experiential and sponsorship all come together. About Us For the past 20 years, M&C Saatchi Sport & Entertainment has connected brands to consumers through the things people love, making brands culturally relevant through passions. We are the passions agency. We forge enduring connections between brands and consumers through their love of sport, entertainment, and culture. Our clients include adidas, Ballantine's, Barclaycard, Barclays, Jameson, Dreams, Heineken, Kia, Old El Paso, UEFA, The LEGO Group, Lynx, The IOC, Red Bull, UNICEF, Absolut and many more. With offices in London, Amsterdam, Berlin, Sydney, New York and Johannesburg, a team of specialists deliver the agency's core disciplines across sport, entertainment and lifestyle, including sponsorship consultancy, rights amplification, PR, branded content creation, experiential production and social media. Our work has been awarded across the board, including seventh-time Agency of the Year at the Sport Industry Awards and two-time large Agency of the Year at the UK Sponsorship Awards. The agency is driven by two principles, First, the philosophy of 'Brutal Simplicity of Thought', which has been the M&C Saatchi (UK) Group's mantra since birth: simple messages are the most powerful, making Brutal Simplicity of Thought more valid today than ever before. Second, 'Diversity of Thought', the belief that similar people think similar thoughts, which leads to homogenous work, therefore diversity of thought is a creative imperative. About the Role: We have a new exciting opening to join our award winning team, leading our social media department with a view to grow and expand within an integrated comms environment where social, PR, influencer, content, experiential and sponsorship all come together. What you'll be: An experienced and inspirational leader who can spearhead a department and drive cultural and economic growth A senior social media professional with unrivalled contacts across the Sport, Entertainment and Lifestyle spaces and over 10 years' experience in the social and digital space Experience working with household brand names, rights holders and entities A real networker- someone with an ear to the ground, one step ahead on new business opportunities who thrives on bringing opportunities into the business and being a big part of our social growth Commercially astute with the skill and drive to push the department forwards Culturally attuned- knowledgeable and passionate about our sectors and passion spaces Key Skills: Thought leadership: Be a visionary social leader with a perspective on the future of the space and how we can be at the forefront Social Media Strategy: Oversee development and execution of comprehensive best in class social strategies that align with client goals Campaign Management: Plan and execute social media campaigns across global, EMEA and local UK work, leading a team to ensure best in class campaigns and output Content Planning: Oversee the creation of standout social content, leading production and studio outputs Audience Engagement: Foster meaningful engagement and respond and react to keep on track with campaign KPIs Analytics and Reporting: Ensure we have cutting edge measurement and evaluation frameworks that continually keep us pushing forwards on defining success across the industry Crisis Management: Able to provide trusted high level counsel to social and comms teams Team Leadership: Manage a team of social media professionals, including content creators, community managers, strategists and creators, setting a culture for the team and department Departmental Growth: Grow the social offer to maximise opportunities with new and existing clients. Be adept at procuring new leads and pitching new business This is a hybrid role working 3 days a week minimum in our London office. The M&C Saatchi Group UK has pledged its commitment to create a company that values difference, with an inclusive culture brought to life through equity with an 18-month roadmap of business-wide activity across people, culture, industry, and society. As part of this, M&C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics. All employee information is kept confidential according to General Data Protection Regulation (GDPR).
