Integration Services within Common Platform Engineering is responsible for developing and maintaining technology services used by development teams across Services, Markets, Banking and Functions Technology within Citi to enable their successful delivery. This role is with the Kafka as a Service project, where we provide a platform with associated tooling, support and governance to enable teams to use Kafka within their application. The Engineering Lead Analyst is a senior level position responsible for leading a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The successful candidate will be working with a wide ranging group of different application teams to support their adoption and continued use of Kafka. Responsibilities: Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives. Ensure that all integration of functions meet business goals. Define necessary system enhancements to deploy new products and process enhancements. Recommend product customization for system integration. Identify problem causality, business impact and root causes. Exhibit knowledge of how our own specialty area contributes to the business and apply knowledge of competitors, products and services. Advise and mentor junior team members. Impact the engineering function by influencing decisions through advice, counsel or facilitating services. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets. Qualifications: Experience working in Financial Services or a large complex and/or global environment. Experience of the following technologies: Kafka Ecosystem (Confluent distribution preferred). Kubernetes and Openshift. Java. Python. Ansible. Consistently demonstrates clear and concise written and verbal communication. Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices. Demonstrated analytic/diagnostic skills. Ability to work in a matrix environment and partner with virtual teams. Ability to work independently, multi-task, and take ownership of various parts of a project or initiative. Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements. Proven track record of operational process change and improvement. Education: Bachelor's degree/University degree or equivalent experience. Master's degree preferred. Job Family Group: Technology Job Family: Systems & Engineering Time Type: Full time
Dec 03, 2024
Full time
Integration Services within Common Platform Engineering is responsible for developing and maintaining technology services used by development teams across Services, Markets, Banking and Functions Technology within Citi to enable their successful delivery. This role is with the Kafka as a Service project, where we provide a platform with associated tooling, support and governance to enable teams to use Kafka within their application. The Engineering Lead Analyst is a senior level position responsible for leading a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The successful candidate will be working with a wide ranging group of different application teams to support their adoption and continued use of Kafka. Responsibilities: Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives. Ensure that all integration of functions meet business goals. Define necessary system enhancements to deploy new products and process enhancements. Recommend product customization for system integration. Identify problem causality, business impact and root causes. Exhibit knowledge of how our own specialty area contributes to the business and apply knowledge of competitors, products and services. Advise and mentor junior team members. Impact the engineering function by influencing decisions through advice, counsel or facilitating services. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets. Qualifications: Experience working in Financial Services or a large complex and/or global environment. Experience of the following technologies: Kafka Ecosystem (Confluent distribution preferred). Kubernetes and Openshift. Java. Python. Ansible. Consistently demonstrates clear and concise written and verbal communication. Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices. Demonstrated analytic/diagnostic skills. Ability to work in a matrix environment and partner with virtual teams. Ability to work independently, multi-task, and take ownership of various parts of a project or initiative. Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements. Proven track record of operational process change and improvement. Education: Bachelor's degree/University degree or equivalent experience. Master's degree preferred. Job Family Group: Technology Job Family: Systems & Engineering Time Type: Full time
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. We're looking for a Senior Software Engineer who expects more from their career. It's a chance to extend and improve dunnhumby's Data Science Platform. We're a full-stack platform team working with a wide variety of tools and technologies. We handle the whole lifecycle of our teams' solutions, from inception and development to their deployment and maintenance via Infrastructure as Code. Joining our engineering team, you'll work with passionate people to build, extend, and maintain the platform that underpins all our client engagements; from early data assessment and ETL to data analysis and visualisation. Our work is varied, giving you the flexibility to move between products and technologies, so natural curiosity is essential. As a team we're friendly, will help you get up to speed, and offer you plenty of opportunities to innovate. What we expect from you Expected skills: Proficient in programming languages like Go, Python (Django) or Typescript Containerisation & Orchestration (Eg Docker/Kubernetes) Experienced working with cloud technologies (We use GCP & Azure) Solid understanding of high-quality coding, testing, and development practices Preferable skills: Infrastructure as code (Eg Terraform/Cloudformation/Pulumi) Monitoring & Observability What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact to discuss how we can meet your needs. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
Dec 02, 2024
Full time
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. We're looking for a Senior Software Engineer who expects more from their career. It's a chance to extend and improve dunnhumby's Data Science Platform. We're a full-stack platform team working with a wide variety of tools and technologies. We handle the whole lifecycle of our teams' solutions, from inception and development to their deployment and maintenance via Infrastructure as Code. Joining our engineering team, you'll work with passionate people to build, extend, and maintain the platform that underpins all our client engagements; from early data assessment and ETL to data analysis and visualisation. Our work is varied, giving you the flexibility to move between products and technologies, so natural curiosity is essential. As a team we're friendly, will help you get up to speed, and offer you plenty of opportunities to innovate. What we expect from you Expected skills: Proficient in programming languages like Go, Python (Django) or Typescript Containerisation & Orchestration (Eg Docker/Kubernetes) Experienced working with cloud technologies (We use GCP & Azure) Solid understanding of high-quality coding, testing, and development practices Preferable skills: Infrastructure as code (Eg Terraform/Cloudformation/Pulumi) Monitoring & Observability What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact to discuss how we can meet your needs. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation. Role overview: Do you want to join a team of talented engineers dedicated to enhancing the PlayStation experience for millions of users and creators? As part of our Data Platform team, you will play a key role in building cutting-edge systems that power PlayStation's data-driven features, delivering impactful insights and enabling seamless, interactive experiences! The Software Engineers within our Platform Engineering Group design, build, document, and deploy large-scale data platforms that optimize performance and scalability across PlayStation systems. You will work on solving complex data challenges, improving platform capabilities, and ensuring high availability, all while supporting a dynamic, interactive environment for PlayStation users. We're looking for someone who is passionate about building innovative data platforms that scale to millions of users, collaborating across Engineering and Product teams in an agile environment. You'll have the opportunity to work with the latest technologies, tools, and processes, helping to drive forward our technical and architectural goals. What you'll be doing: End-to-end ownership of the development process; from working with product requirements to go-to-market strategy Identify performance bottlenecks and build solutions for them Build highly available and performant platforms Actively collaborate with Global teams located in different time zones Play a pivotal role in Design, implement, ship, and maintain highly visible consumer-facing features This position requires extensive hands-on technical domain expertise in data infrastructure within the AWS ecosystem. You will participate in product road-map discussions and identify key areas for improvements for the data platform Tackle scalability issues with innovative technologies Lead and mentor junior team members Actively participates in rotational, on-call support for Production/critical issues Create required technical and user documentation. Represent the team in technical forums, present designs, and share experiences with other Sony software development organizations. Ensure accuracy and completeness through usage of unit tests for portions of code delivered Propose and implement innovative solutions to customer use cases by collaborating with Product and engineering teams What we're looking for: 5+ years experience developing high scale, distributed systems Experience building Data Platforms (Databricks experience a plus) ground up dealing with Structured and semi structured data. Experience building & supporting platform capabilities around Catalog, analytics, ETL and ELT Experience with one of the programming languages- Scala, Java, or Python Experience building and developing Cloud-based applications or services, preferably in AWS Experience working with event streaming platforms (Kafka/Kinesis/SQS) Experience with distributed processing systems such as Apache Spark and/or Apache Flink Ability to handle periodic on-call duty as well as out-of-band requests Ability to conduct technical deep dives into the code, cloud networking, deployments, and architecture, and work closely with product Experience handling Unstructured data (Audio, video, text files, Images etc) is a plus Your first 90 days: In 30 days, you will have developed a basic understanding of the platform tech stack and infrastructure. You will have contributed to small features in the codebases and worked closely with the team to get up to speed with team processes. We will focus on making sure you have all the tools to succeed. In 60 days, you will have a good grasp of different parts of the platform and are able to propose changes to improve it. You will work with your team to come up with designs and start developing. In 90 days, you will know the platform in detail and are comfortable tackling large features and delivering them in a timely manner. You would have worked closely with the product and got a deep understanding of the roadmap and began design and development of large end to end solutions. Discretionary bonus opportunity Hybrid Working (within Flexmodes) Private Medical Insurance 25 days holiday per year On Site Gym Free soft drinks Access to cycle garage and showers Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website What are your salary expectations? What is your current notice period? Select Depending upon where you are currently living, it may be necessary for you to relocate if you are appointed to this role. In order that we can ensure that we promptly provide any appropriate relocation support, please confirm the location at which you currently reside. Select If other, please provide. Have you previously worked for Sony? Select How did you hear about this job? Select If Employee Referral, please provide the name of the employee who referred you. Do you wish to be considered for other roles? Select Do you hold the right to work in the UK? Select If Other, please provide additional information regarding your right to work in the UK. Would you like to stay connected with us? Select Question: Stay Connected for Future Opportunities ? Thank you so much for considering a role with us! Should this position not be the perfect fit right now, we would be excited about the chance to explore future opportunities with you. By selecting "Yes," you'll allow us to keep your details on file for the next 24 months. This means we can reach out to you about other exciting roles that may fit your skills and interests as they come up. We're eager to stay connected! We take your privacy seriously and will ensure your information is securely stored and used only for recruitment purposes, as outlined in our (Candidate Privacy Notice ). Please take a moment to review it for more details. UK Diversity & Inclusion - Voluntary Equal Opportunity Monitoring Sony Interactive Entertainment Europe Limited ('SIEE') is committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Collecting diversity data is intended to help SIEE maintain equal opportunities best practice and identify barriers to workforce equality and diversity. Please read this notification and consent before you decide whether to submit your diversity data in the survey below. SIEE will treat all survey responses in the strictest confidence, and our personnel with decision-making role in the recruitment process can only see aggregated reports on the results of the survey and cannot allocate these aggregated reports to individual applicants. There is no obligation on you to provide diversity data, SIEE will treat all applicants the same regardless of whether they provide diversity data or not, and any responses to the survey will not affect our decision on your application. You can withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of the processing of your diversity data based on your consent before its withdrawal. Please tick this box to confirm that you explicitly consent to providing the diversity data below, including the below sensitive information on your racial or ethnic origin, your sexual orientation and your gender identity, and to SIEE using this data as Select . click apply for full job details
Dec 02, 2024
Full time
PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation. Role overview: Do you want to join a team of talented engineers dedicated to enhancing the PlayStation experience for millions of users and creators? As part of our Data Platform team, you will play a key role in building cutting-edge systems that power PlayStation's data-driven features, delivering impactful insights and enabling seamless, interactive experiences! The Software Engineers within our Platform Engineering Group design, build, document, and deploy large-scale data platforms that optimize performance and scalability across PlayStation systems. You will work on solving complex data challenges, improving platform capabilities, and ensuring high availability, all while supporting a dynamic, interactive environment for PlayStation users. We're looking for someone who is passionate about building innovative data platforms that scale to millions of users, collaborating across Engineering and Product teams in an agile environment. You'll have the opportunity to work with the latest technologies, tools, and processes, helping to drive forward our technical and architectural goals. What you'll be doing: End-to-end ownership of the development process; from working with product requirements to go-to-market strategy Identify performance bottlenecks and build solutions for them Build highly available and performant platforms Actively collaborate with Global teams located in different time zones Play a pivotal role in Design, implement, ship, and maintain highly visible consumer-facing features This position requires extensive hands-on technical domain expertise in data infrastructure within the AWS ecosystem. You will participate in product road-map discussions and identify key areas for improvements for the data platform Tackle scalability issues with innovative technologies Lead and mentor junior team members Actively participates in rotational, on-call support for Production/critical issues Create required technical and user documentation. Represent the team in technical forums, present designs, and share experiences with other Sony software development organizations. Ensure accuracy and completeness through usage of unit tests for portions of code delivered Propose and implement innovative solutions to customer use cases by collaborating with Product and engineering teams What we're looking for: 5+ years experience developing high scale, distributed systems Experience building Data Platforms (Databricks experience a plus) ground up dealing with Structured and semi structured data. Experience building & supporting platform capabilities around Catalog, analytics, ETL and ELT Experience with one of the programming languages- Scala, Java, or Python Experience building and developing Cloud-based applications or services, preferably in AWS Experience working with event streaming platforms (Kafka/Kinesis/SQS) Experience with distributed processing systems such as Apache Spark and/or Apache Flink Ability to handle periodic on-call duty as well as out-of-band requests Ability to conduct technical deep dives into the code, cloud networking, deployments, and architecture, and work closely with product Experience handling Unstructured data (Audio, video, text files, Images etc) is a plus Your first 90 days: In 30 days, you will have developed a basic understanding of the platform tech stack and infrastructure. You will have contributed to small features in the codebases and worked closely with the team to get up to speed with team processes. We will focus on making sure you have all the tools to succeed. In 60 days, you will have a good grasp of different parts of the platform and are able to propose changes to improve it. You will work with your team to come up with designs and start developing. In 90 days, you will know the platform in detail and are comfortable tackling large features and delivering them in a timely manner. You would have worked closely with the product and got a deep understanding of the roadmap and began design and development of large end to end solutions. Discretionary bonus opportunity Hybrid Working (within Flexmodes) Private Medical Insurance 25 days holiday per year On Site Gym Free soft drinks Access to cycle garage and showers Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website What are your salary expectations? What is your current notice period? Select Depending upon where you are currently living, it may be necessary for you to relocate if you are appointed to this role. In order that we can ensure that we promptly provide any appropriate relocation support, please confirm the location at which you currently reside. Select If other, please provide. Have you previously worked for Sony? Select How did you hear about this job? Select If Employee Referral, please provide the name of the employee who referred you. Do you wish to be considered for other roles? Select Do you hold the right to work in the UK? Select If Other, please provide additional information regarding your right to work in the UK. Would you like to stay connected with us? Select Question: Stay Connected for Future Opportunities ? Thank you so much for considering a role with us! Should this position not be the perfect fit right now, we would be excited about the chance to explore future opportunities with you. By selecting "Yes," you'll allow us to keep your details on file for the next 24 months. This means we can reach out to you about other exciting roles that may fit your skills and interests as they come up. We're eager to stay connected! We take your privacy seriously and will ensure your information is securely stored and used only for recruitment purposes, as outlined in our (Candidate Privacy Notice ). Please take a moment to review it for more details. UK Diversity & Inclusion - Voluntary Equal Opportunity Monitoring Sony Interactive Entertainment Europe Limited ('SIEE') is committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Collecting diversity data is intended to help SIEE maintain equal opportunities best practice and identify barriers to workforce equality and diversity. Please read this notification and consent before you decide whether to submit your diversity data in the survey below. SIEE will treat all survey responses in the strictest confidence, and our personnel with decision-making role in the recruitment process can only see aggregated reports on the results of the survey and cannot allocate these aggregated reports to individual applicants. There is no obligation on you to provide diversity data, SIEE will treat all applicants the same regardless of whether they provide diversity data or not, and any responses to the survey will not affect our decision on your application. You can withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of the processing of your diversity data based on your consent before its withdrawal. Please tick this box to confirm that you explicitly consent to providing the diversity data below, including the below sensitive information on your racial or ethnic origin, your sexual orientation and your gender identity, and to SIEE using this data as Select . click apply for full job details
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We've unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on. Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most rankings alongside other software legends like Google, Zoom, and According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization. When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. Our Solution Architects are powered by their technical background and skills. They aim to provide seamless onboarding for our Partners while assisting with implementation. They are problem-solvers and strategic thinkers. They are the core when it comes to making sure that Partners are flawlessly onboarded for the maximum efficiency for Insider products. Until now it has been an inspiring story on our side, so we wanted to let you in on it. Now? Now we are looking to expand our team! Job Description Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation. Run data workshops to build plans for implementing solutions which align with customer business goals and technical environments. Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact. Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions. Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties. Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact. Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer. What we expect from you? Bachelor's Degree in Computer Science or related field Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects. Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management. Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies. You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs or Programming. While we are conquering the world, we are offering you; Mens sana in corpore sano! You'll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy! We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :) Vitality - covering for your private medical care. a chance to work in an international, diverse, and inclusive environment, access and opportunity to gain a limitless network all over the globe, a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, to be part of an industry that's shaping the future of customer experience access to many hard and soft skills pieces of training to help you improve and challenge yourself, access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. space to share your skills through training sessions and workshops if you wish. Sharing is caring! the infamous team activities that are bursting with fun, no Dress Code! Was this position made for you? So let's talk! We're curious bugs and can't wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn , Instagram , Youtube , and Medium !
Dec 02, 2024
Full time
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We've unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on. Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most rankings alongside other software legends like Google, Zoom, and According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization. When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. Our Solution Architects are powered by their technical background and skills. They aim to provide seamless onboarding for our Partners while assisting with implementation. They are problem-solvers and strategic thinkers. They are the core when it comes to making sure that Partners are flawlessly onboarded for the maximum efficiency for Insider products. Until now it has been an inspiring story on our side, so we wanted to let you in on it. Now? Now we are looking to expand our team! Job Description Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation. Run data workshops to build plans for implementing solutions which align with customer business goals and technical environments. Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact. Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions. Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties. Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact. Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer. What we expect from you? Bachelor's Degree in Computer Science or related field Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects. Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management. Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies. You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs or Programming. While we are conquering the world, we are offering you; Mens sana in corpore sano! You'll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy! We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :) Vitality - covering for your private medical care. a chance to work in an international, diverse, and inclusive environment, access and opportunity to gain a limitless network all over the globe, a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, to be part of an industry that's shaping the future of customer experience access to many hard and soft skills pieces of training to help you improve and challenge yourself, access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. space to share your skills through training sessions and workshops if you wish. Sharing is caring! the infamous team activities that are bursting with fun, no Dress Code! Was this position made for you? So let's talk! We're curious bugs and can't wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn , Instagram , Youtube , and Medium !
Full time - Remote About Us Parity is one of the world's most experienced core blockchain infrastructure companies, having built and pioneered some of the most advanced technologies in the blockchain sector. Parity was founded by Dr. Gavin Wood, co-founder and former CTO of Ethereum, the primary engineer behind the Ethereum Virtual Machine (EVM), inventor of the Solidity programming language, and primary author of the Ethereum Yellowpaper. Based in Berlin, London, and Lisbon, Parity has built clients for Ethereum, Bitcoin, and Zcash and has pioneered a completely new, next-generation blockchain protocol with Polkadot and the framework it's built with, Substrate. Parity builds the open-source technologies needed to power an unstoppable, decentralised web-known as Web3-and helps developers and organisations implement and build upon the Web3 tech stack. People in Our Collective Are Highly motivated to contribute to Parity's mission and be part of something bigger Excited to work on projects that are groundbreaking and complex Autonomous workers that self-initiate, but also collaborate well with others Taking maximum accountability and having minimum ego at work Comfortable with chaos and adapting to the ever-changing Web3 space Continuously educating themselves about Parity and the wider ecosystem About the team: The DevSecOps team is pivotal in helping Parity's teams to secure our networks, operating systems, containers, pipelines and code. We are part of the Security team with a mission of reducing the impact of threats to Parity and its products, bolstering their resilience against potential cyber threats. About the position: This is a crucial role where your understanding of people, systems and security will allow you to advocate for and influence best practices in a diverse free-thinking organisation while facilitating smooth development and implementation processes. It is a unique opportunity to help secure an innovative organisation where feedback is direct and honest and understands that a checkbox approach doesn't get results. It involves: Advising Infra Engineering and IT teams on security topics and supporting their work from the security standpoint - maintaining things practical using a risk-based approach with a focus on the following areas: Automation of security controls, security hardening of the developer and IaC processes (building, testing, release), supply chain security (part of the build process), related metrics and monitoring/audits Network, VM & container image and system hardening, Cloud issues and misconfigurations Endpoint Security, Infrastructure Identity and Access Management, SIEM, Threat intelligence, common misconfigs (DNS, email, networking, etc.) Organising and performing penetration testing of our infrastructure, and collaborating with external parties on those tests. Picking tools, methods and approaches to maintain and improve the security stance of the company (we have a strong preference towards FOSS tooling when possible). Writing and enabling adoption of company-wide security standards and guidelines, as well as implementing tools and automation to enable their deployment. Mentoring other team members on all matters related to security and IT and infrastructure engineering. About you: You should be able to demonstrate: A focus on outcomes (rather than activities) and outcome-based delivery An ability to provide leadership within a team of skilled DevSecOps professionals, ideally with experience of leading and growing a team. Ability to partner with multiple teams in order to tackle issues including clarifying requirements, communicating and convincing them Comfortable with a Linux-based tech stack (managed VMs, SSH, VPNs, firewalls) Experience with Kubernetes (incl. managed), Terraform, Ansible, Github, Gitlab, ArgoCD, Image registries Experience with various cloud platforms including Google Cloud, non-managed providers We'd love it if you had an understanding of blockchain tech and associated tooling (wallets, keys, RPC nodes and indexers etc.) Ideally, you'll live within 2 hours of UTC+0, but exceptional candidates outside of this timezone will also be considered. About working for us: Competitive remuneration packages based on iterative market research, including tokens (where legally possible) "Future of work" environment that's remote-first and self-initiating with flexible hours Team mates that are genuinely excited about their impact and projects Access to the brightest minds in this space to learn about Web3 and develop your skills and knowledge while on the job Becoming part of the wider ecosystem (career and networking opportunities) Team and company-wide retreats Work laptop
Dec 02, 2024
Full time
Full time - Remote About Us Parity is one of the world's most experienced core blockchain infrastructure companies, having built and pioneered some of the most advanced technologies in the blockchain sector. Parity was founded by Dr. Gavin Wood, co-founder and former CTO of Ethereum, the primary engineer behind the Ethereum Virtual Machine (EVM), inventor of the Solidity programming language, and primary author of the Ethereum Yellowpaper. Based in Berlin, London, and Lisbon, Parity has built clients for Ethereum, Bitcoin, and Zcash and has pioneered a completely new, next-generation blockchain protocol with Polkadot and the framework it's built with, Substrate. Parity builds the open-source technologies needed to power an unstoppable, decentralised web-known as Web3-and helps developers and organisations implement and build upon the Web3 tech stack. People in Our Collective Are Highly motivated to contribute to Parity's mission and be part of something bigger Excited to work on projects that are groundbreaking and complex Autonomous workers that self-initiate, but also collaborate well with others Taking maximum accountability and having minimum ego at work Comfortable with chaos and adapting to the ever-changing Web3 space Continuously educating themselves about Parity and the wider ecosystem About the team: The DevSecOps team is pivotal in helping Parity's teams to secure our networks, operating systems, containers, pipelines and code. We are part of the Security team with a mission of reducing the impact of threats to Parity and its products, bolstering their resilience against potential cyber threats. About the position: This is a crucial role where your understanding of people, systems and security will allow you to advocate for and influence best practices in a diverse free-thinking organisation while facilitating smooth development and implementation processes. It is a unique opportunity to help secure an innovative organisation where feedback is direct and honest and understands that a checkbox approach doesn't get results. It involves: Advising Infra Engineering and IT teams on security topics and supporting their work from the security standpoint - maintaining things practical using a risk-based approach with a focus on the following areas: Automation of security controls, security hardening of the developer and IaC processes (building, testing, release), supply chain security (part of the build process), related metrics and monitoring/audits Network, VM & container image and system hardening, Cloud issues and misconfigurations Endpoint Security, Infrastructure Identity and Access Management, SIEM, Threat intelligence, common misconfigs (DNS, email, networking, etc.) Organising and performing penetration testing of our infrastructure, and collaborating with external parties on those tests. Picking tools, methods and approaches to maintain and improve the security stance of the company (we have a strong preference towards FOSS tooling when possible). Writing and enabling adoption of company-wide security standards and guidelines, as well as implementing tools and automation to enable their deployment. Mentoring other team members on all matters related to security and IT and infrastructure engineering. About you: You should be able to demonstrate: A focus on outcomes (rather than activities) and outcome-based delivery An ability to provide leadership within a team of skilled DevSecOps professionals, ideally with experience of leading and growing a team. Ability to partner with multiple teams in order to tackle issues including clarifying requirements, communicating and convincing them Comfortable with a Linux-based tech stack (managed VMs, SSH, VPNs, firewalls) Experience with Kubernetes (incl. managed), Terraform, Ansible, Github, Gitlab, ArgoCD, Image registries Experience with various cloud platforms including Google Cloud, non-managed providers We'd love it if you had an understanding of blockchain tech and associated tooling (wallets, keys, RPC nodes and indexers etc.) Ideally, you'll live within 2 hours of UTC+0, but exceptional candidates outside of this timezone will also be considered. About working for us: Competitive remuneration packages based on iterative market research, including tokens (where legally possible) "Future of work" environment that's remote-first and self-initiating with flexible hours Team mates that are genuinely excited about their impact and projects Access to the brightest minds in this space to learn about Web3 and develop your skills and knowledge while on the job Becoming part of the wider ecosystem (career and networking opportunities) Team and company-wide retreats Work laptop
Full time - Remote About Us Parity is one of the world's most experienced core blockchain infrastructure companies, having built and pioneered some of the most advanced technologies in the blockchain sector. Parity was founded by Dr. Gavin Wood, co-founder and former CTO of Ethereum, the primary engineer behind the Ethereum Virtual Machine (EVM), inventor of the Solidity programming language, and primary author of the Ethereum Yellowpaper. Based in Berlin, London, and Lisbon, Parity has built clients for Ethereum, Bitcoin, and Zcash and has pioneered a completely new, next-generation blockchain protocol with Polkadot and the framework it's built with, Substrate. Parity builds the open-source technologies needed to power an unstoppable, decentralised web-known as Web3-and helps developers and organisations implement and build upon the Web3 tech stack. People in Our Collective Are Highly motivated to contribute to Parity's mission and be part of something bigger Excited to work on projects that are groundbreaking and complex Autonomous workers that self-initiate, but also collaborate well with others Taking maximum accountability and having minimum ego at work Comfortable with chaos and adapting to the ever-changing Web3 space Continuously educating themselves about Parity and the wider ecosystem About the team: The DevSecOps team is pivotal in helping Parity's teams to secure our networks, operating systems, containers, pipelines and code. We are part of the Security team with a mission of reducing the impact of threats to Parity and its products, bolstering their resilience against potential cyber threats. About the position: This is a crucial role where your understanding of people, systems and security will allow you to advocate for and influence best practices in a diverse free-thinking organisation while facilitating smooth development and implementation processes. It is a unique opportunity to help secure an innovative organisation where feedback is direct and honest and understands that a check box approach doesn't get results. It involves: Advising Infra Engineering and IT teams on security topics and supporting their work from the security standpoint - maintaining things practical using a risk-based approach with a focus on the following areas: Automation of security controls, security hardening of the developer and IaC processes (building, testing, release), supply chain security (part of the build process), related metrics and monitoring/audits Network, VM & container image and system hardening, Cloud issues and misconfigurations Endpoint Security, Infrastructure Identity and Access Management, SIEM, Threat intelligence, common misconfigs (DNS, email, networking, etc.) Organising and performing penetration testing of our infrastructure, and collaborating with external parties on those tests. Picking tools, methods and approaches to maintain and improve the security stance of the company (strong preference towards FOSS tooling when possible). Writing and enabling adoption of company-wide security standards and guidelines, as well as implementing tools and automation to enable their deployment. Mentoring other team members on all matters related to security and IT and infrastructure engineering. About you: You should be able to demonstrate: A focus on outcomes (rather than activities) and outcome-based delivery An ability to provide leadership within a team of skilled DevSecOps professionals, ideally with experience of leading and growing a team. Ability to partner with multiple teams in order to tackle issues including clarifying requirements, communicating and convincing them Comfortable with a Linux-based tech stack (managed VMs, SSH, VPNs, firewalls) Experience with Kubernetes (incl. managed), Terraform, Ansible, Github, Gitlab, ArgoCD, Image registries Experience with various cloud platforms including Google Cloud, non-managed providers We'd love it if you had an understanding of blockchain tech and associated tooling (wallets, keys, RPC nodes and indexers etc.) Ideally, you'll live within 2 hours of UTC+0, but exceptional candidates outside of this timezone will also be considered. About working for us: Competitive remuneration packages based on iterative market research, including tokens (where legally possible) "Future of work" environment that's remote-first and self-initiating with flexible hours Team mates that are genuinely excited about their impact and projects Access to the brightest minds in this space to learn about Web3 and develop your skills and knowledge while on the job Becoming part of the wider ecosystem (career and networking opportunities) Team and company-wide retreats Work laptop
Dec 02, 2024
Full time
Full time - Remote About Us Parity is one of the world's most experienced core blockchain infrastructure companies, having built and pioneered some of the most advanced technologies in the blockchain sector. Parity was founded by Dr. Gavin Wood, co-founder and former CTO of Ethereum, the primary engineer behind the Ethereum Virtual Machine (EVM), inventor of the Solidity programming language, and primary author of the Ethereum Yellowpaper. Based in Berlin, London, and Lisbon, Parity has built clients for Ethereum, Bitcoin, and Zcash and has pioneered a completely new, next-generation blockchain protocol with Polkadot and the framework it's built with, Substrate. Parity builds the open-source technologies needed to power an unstoppable, decentralised web-known as Web3-and helps developers and organisations implement and build upon the Web3 tech stack. People in Our Collective Are Highly motivated to contribute to Parity's mission and be part of something bigger Excited to work on projects that are groundbreaking and complex Autonomous workers that self-initiate, but also collaborate well with others Taking maximum accountability and having minimum ego at work Comfortable with chaos and adapting to the ever-changing Web3 space Continuously educating themselves about Parity and the wider ecosystem About the team: The DevSecOps team is pivotal in helping Parity's teams to secure our networks, operating systems, containers, pipelines and code. We are part of the Security team with a mission of reducing the impact of threats to Parity and its products, bolstering their resilience against potential cyber threats. About the position: This is a crucial role where your understanding of people, systems and security will allow you to advocate for and influence best practices in a diverse free-thinking organisation while facilitating smooth development and implementation processes. It is a unique opportunity to help secure an innovative organisation where feedback is direct and honest and understands that a check box approach doesn't get results. It involves: Advising Infra Engineering and IT teams on security topics and supporting their work from the security standpoint - maintaining things practical using a risk-based approach with a focus on the following areas: Automation of security controls, security hardening of the developer and IaC processes (building, testing, release), supply chain security (part of the build process), related metrics and monitoring/audits Network, VM & container image and system hardening, Cloud issues and misconfigurations Endpoint Security, Infrastructure Identity and Access Management, SIEM, Threat intelligence, common misconfigs (DNS, email, networking, etc.) Organising and performing penetration testing of our infrastructure, and collaborating with external parties on those tests. Picking tools, methods and approaches to maintain and improve the security stance of the company (strong preference towards FOSS tooling when possible). Writing and enabling adoption of company-wide security standards and guidelines, as well as implementing tools and automation to enable their deployment. Mentoring other team members on all matters related to security and IT and infrastructure engineering. About you: You should be able to demonstrate: A focus on outcomes (rather than activities) and outcome-based delivery An ability to provide leadership within a team of skilled DevSecOps professionals, ideally with experience of leading and growing a team. Ability to partner with multiple teams in order to tackle issues including clarifying requirements, communicating and convincing them Comfortable with a Linux-based tech stack (managed VMs, SSH, VPNs, firewalls) Experience with Kubernetes (incl. managed), Terraform, Ansible, Github, Gitlab, ArgoCD, Image registries Experience with various cloud platforms including Google Cloud, non-managed providers We'd love it if you had an understanding of blockchain tech and associated tooling (wallets, keys, RPC nodes and indexers etc.) Ideally, you'll live within 2 hours of UTC+0, but exceptional candidates outside of this timezone will also be considered. About working for us: Competitive remuneration packages based on iterative market research, including tokens (where legally possible) "Future of work" environment that's remote-first and self-initiating with flexible hours Team mates that are genuinely excited about their impact and projects Access to the brightest minds in this space to learn about Web3 and develop your skills and knowledge while on the job Becoming part of the wider ecosystem (career and networking opportunities) Team and company-wide retreats Work laptop
We are seeking a Senior Storage Engineer with deep expertise in high-performance storage systems and strong Python programming skills. You'll play a key role in optimizing performance, scalability, and system reliability. Key Responsibilities: Lead the design, deployment, and support of high-performance storage systems, ensuring top performance and alignment with platform architecture. Collaborate with cross-functional teams to gather feedback, drive improvements, and enhance platform usability and security. Manage storage capacity planning, ensuring scalability and efficiency, while overseeing data management, backup, and recovery strategies. Implement strong security practices and ensure system integrity through proactive measures. Stay updated on storage technologies and mentor junior team members. Required Skills and Experience: Extensive experience with storage systems (VAST, Isilon) and leading technical projects. Expert Python programming for automation and integration, plus experience in Go and Bash. Proficient with CI/CD tools (Jenkins, ArgoCD), configuration management (Ansible, Terraform), and container orchestration (Docker, Kubernetes). Solid understanding of Linux, networking, and cloud platforms (AWS, Azure, GCP).
Dec 02, 2024
Full time
We are seeking a Senior Storage Engineer with deep expertise in high-performance storage systems and strong Python programming skills. You'll play a key role in optimizing performance, scalability, and system reliability. Key Responsibilities: Lead the design, deployment, and support of high-performance storage systems, ensuring top performance and alignment with platform architecture. Collaborate with cross-functional teams to gather feedback, drive improvements, and enhance platform usability and security. Manage storage capacity planning, ensuring scalability and efficiency, while overseeing data management, backup, and recovery strategies. Implement strong security practices and ensure system integrity through proactive measures. Stay updated on storage technologies and mentor junior team members. Required Skills and Experience: Extensive experience with storage systems (VAST, Isilon) and leading technical projects. Expert Python programming for automation and integration, plus experience in Go and Bash. Proficient with CI/CD tools (Jenkins, ArgoCD), configuration management (Ansible, Terraform), and container orchestration (Docker, Kubernetes). Solid understanding of Linux, networking, and cloud platforms (AWS, Azure, GCP).
Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, BA Holidays and The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The Opportunity We're looking for a Senior Software Engineer to lead the development of our 'Shopping' product across our web channels, including and partner platforms. 'Shopping' encompasses our online affiliate portal and in-store card-linking features. You'll take full ownership of the entire product stack, from front-end to back-end, ensuring smooth, reliable delivery and operation. What you'll get up to As a Senior Software Engineer, you'll play a key role in delivering the product roadmap, driving value for our customers, business, and partners. You'll bring your technical expertise to solve complex challenges while mentoring other engineers and providing strategic direction. Your focus will be on creating pragmatic solutions that are scalable and efficient, collaborating closely with both technical and non-technical stakeholders. What we need from you Strong expertise in JavaScript/TypeScript, Node.js, and React, with experience in microservices, API design, and REST principles. Familiarity with cloud services (AWS), container technologies (Docker), and Infrastructure as Code (Terraform). Knowledge of version control (Git/Bitbucket), Agile methodologies, and Next.js. Comfortable working with API gateways, DevOps, CI/CD pipelines, and cloud deployments. Strong communication skills and the ability to collaborate effectively with diverse teams. The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you'll achieve a 50/50 split between the two and there may be times where you'll want to visit our other locations to tell their stories, too (fully reimbursed). We might not be right for you if: You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. In return you'll get perks that take you places: Access to non-contractual Annual Bookable Travel Concessions for you and up to 3 nominees. Unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one. 20 days working from abroad in Europe per annum. Annual Bonus (dependant on company and individual performance). Company pension of 9% (6% contribution from IAGL, 3% employee contribution). 25 days annual leave, + 2 days charity leave and a day off on your birthday. New joiner, birthday and recognition Avios. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.
Dec 02, 2024
Full time
Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, BA Holidays and The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The Opportunity We're looking for a Senior Software Engineer to lead the development of our 'Shopping' product across our web channels, including and partner platforms. 'Shopping' encompasses our online affiliate portal and in-store card-linking features. You'll take full ownership of the entire product stack, from front-end to back-end, ensuring smooth, reliable delivery and operation. What you'll get up to As a Senior Software Engineer, you'll play a key role in delivering the product roadmap, driving value for our customers, business, and partners. You'll bring your technical expertise to solve complex challenges while mentoring other engineers and providing strategic direction. Your focus will be on creating pragmatic solutions that are scalable and efficient, collaborating closely with both technical and non-technical stakeholders. What we need from you Strong expertise in JavaScript/TypeScript, Node.js, and React, with experience in microservices, API design, and REST principles. Familiarity with cloud services (AWS), container technologies (Docker), and Infrastructure as Code (Terraform). Knowledge of version control (Git/Bitbucket), Agile methodologies, and Next.js. Comfortable working with API gateways, DevOps, CI/CD pipelines, and cloud deployments. Strong communication skills and the ability to collaborate effectively with diverse teams. The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you'll achieve a 50/50 split between the two and there may be times where you'll want to visit our other locations to tell their stories, too (fully reimbursed). We might not be right for you if: You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. In return you'll get perks that take you places: Access to non-contractual Annual Bookable Travel Concessions for you and up to 3 nominees. Unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one. 20 days working from abroad in Europe per annum. Annual Bonus (dependant on company and individual performance). Company pension of 9% (6% contribution from IAGL, 3% employee contribution). 25 days annual leave, + 2 days charity leave and a day off on your birthday. New joiner, birthday and recognition Avios. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.
Solutions Architect, SMB (Small & Medium Business) Job ID: Amazon Web Services Australia Pty Ltd AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Amazon Web Services (AWS) is looking for a Solution Architect to work with our small and medium sized customers and other AWS teams to craft cloud-based solutions, primarily in Sydney. At AWS, customer obsession is at our Core. We are trusted advisors to our customers and partners and work with AWS sales, business development, solutions architecture and product teams to craft highly scalable, flexible and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS services. AWS Solution Architects possess customer facing skills that allow us to represent Amazon well within a customer's environment and drive discussions with senior personnel within the company, as well as a technical background that enables us to easily interact and give guidance to software developers and architects. As a trusted customer advocate, you will have the opportunity to help shape and execute a strategy to build focus and broad use of AWS. Your ability to connect technology with measurable business value is critical. You should also have a demonstrated ability to think strategically about business, products, and technical challenges. At AWS, we have a credo of "Work hard. Have fun. Make history". In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact. Be self-motivated with a hunger to share your knowledge, continue to learn, and lead the industry in designing cloud based architectures. Key job responsibilities You will be responsible for creating and executing the technical strategy alongside sales and business development as we work to delight our SMB customers through a deep relationship with AWS. As a key member of the Solution Architecture team, ensure success in building and migrating applications, software and services on the AWS platform. Partner with customers and several AWS teams to craft highly scalable, flexible and resilient cloud architectures that provide solutions to solve customer business problems and accelerate the adoption of AWS services. Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud. Capture and share best-practice knowledge amongst the AWS solutions architect community including authoring or otherwise contributing to AWS customer-facing publications such as whitepapers and blogs. BASIC QUALIFICATIONS 7+ years of IT development or implementation/consulting in the software or Internet industries experience 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience 2+ years of design, implementation, or consulting in applications and infrastructures experience PREFERRED QUALIFICATIONS Experience working within software development or Internet-related industries Experience migrating or transforming legacy customer solutions to the cloud Experience working with AWS technologies from a dev/ops perspective Posted: November 14, 2024 (Updated 1 day ago)
Dec 02, 2024
Full time
Solutions Architect, SMB (Small & Medium Business) Job ID: Amazon Web Services Australia Pty Ltd AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Amazon Web Services (AWS) is looking for a Solution Architect to work with our small and medium sized customers and other AWS teams to craft cloud-based solutions, primarily in Sydney. At AWS, customer obsession is at our Core. We are trusted advisors to our customers and partners and work with AWS sales, business development, solutions architecture and product teams to craft highly scalable, flexible and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS services. AWS Solution Architects possess customer facing skills that allow us to represent Amazon well within a customer's environment and drive discussions with senior personnel within the company, as well as a technical background that enables us to easily interact and give guidance to software developers and architects. As a trusted customer advocate, you will have the opportunity to help shape and execute a strategy to build focus and broad use of AWS. Your ability to connect technology with measurable business value is critical. You should also have a demonstrated ability to think strategically about business, products, and technical challenges. At AWS, we have a credo of "Work hard. Have fun. Make history". In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact. Be self-motivated with a hunger to share your knowledge, continue to learn, and lead the industry in designing cloud based architectures. Key job responsibilities You will be responsible for creating and executing the technical strategy alongside sales and business development as we work to delight our SMB customers through a deep relationship with AWS. As a key member of the Solution Architecture team, ensure success in building and migrating applications, software and services on the AWS platform. Partner with customers and several AWS teams to craft highly scalable, flexible and resilient cloud architectures that provide solutions to solve customer business problems and accelerate the adoption of AWS services. Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud. Capture and share best-practice knowledge amongst the AWS solutions architect community including authoring or otherwise contributing to AWS customer-facing publications such as whitepapers and blogs. BASIC QUALIFICATIONS 7+ years of IT development or implementation/consulting in the software or Internet industries experience 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience 2+ years of design, implementation, or consulting in applications and infrastructures experience PREFERRED QUALIFICATIONS Experience working within software development or Internet-related industries Experience migrating or transforming legacy customer solutions to the cloud Experience working with AWS technologies from a dev/ops perspective Posted: November 14, 2024 (Updated 1 day ago)
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Job Purpose As a Team Lead (Linux), your role is to lead the Linux Infrastructure team, shaping the effectiveness of the day-to-day delivery and support processes, as well as providing technical guidance and mentoring to team members. You will be responsible for overseeing the design, implementation, and maintenance of Linux-based systems, ensuring their reliability, scalability, and security. Additionally, you will collaborate closely with other teams to integrate Linux systems with existing infrastructure and emerging technologies. Your input will be crucial in driving forward initiatives to improve the self-service nature of our Linux estate. Overall, you will play a pivotal role in maintaining the stability and efficiency of our Linux environment while driving innovation and continuous improvement. What You'll DoStrategy & Leadership Lead the Linux Infrastructure team in executing plans aligned with organisational objectives and internal client needs, fostering continual improvement of our Linux systems. Work to resolve the discontinuous nature of Linux deployments and integrating these with the strategic product plans for private cloud, automated host deployments and self-service. Working closely with the Platform Enablement team and the SRE team to drive new ideas into the product roadmaps around the deployment self-service, observability, security, and reliability Team Management Define and track key performance indicators (KPIs) to measure the success and impact of Linux initiatives. Fostering a team culture of high performance, innovation, and continuous improvement, while also providing professional development opportunities for all team members. Communication & Delivery Work closely with the Senior Manager of SRE & Platform Engineering and the Principal Linux Engineer to improve the Linux team delivery and support processes across group, unifying all group teams into a single way of working across our group Linux environments. Continuously engage with internal customers to understand their evolving needs and draw inspiration from their input to shape the future of our platforms. Collaborate with other Team Leads and Managers to maintain alignment across all delivery and support processes. Engage with peers within our wider company, in Comcast and NBCU, to share ideas and find solutions where they may have already been solved. Support Provide on-call support through final escalation, as required. What You'll BringPreferred: Bachelor's or master's degree in computer science, engineering, or a related field. (Not essential if you have related experience or aptitude). Strong analytical skills to assess market trends and user feedback. Demonstrated experience leading Linux teams preferred, showcasing leadership skills and ability to coordinate and motivate team members effectively. Proficiency in scripting languages such as Bash and Python, with the capability to automate tasks and streamline processes efficiently. Strong understanding of DevOps principles, emphasising collaboration, automation, and continuous integration/continuous deployment (CI/CD) pipelines. Familiarity with containerisation technologies like Docker, indicating an understanding of modern application deployment methods. Knowledge of configuration management tools ( , Ansible), illustrating proficiency in managing and maintaining system configurations at scale. Experience with monitoring and logging tools such as Prometheus, Grafana, and ELK stack. Certification in Linux administration ( , LPIC, RHCSA) desirable, demonstrating a commitment to continuous learning and validation of expertise in Linux systems management. Understanding of security frameworks such as NIST/SOC 2/ISO/IEC. Required Advanced experience in Linux administration, ensuring a solid foundation in managing Linux-based systems. Proficiency in shell scripting for automation tasks, enabling efficient management and maintenance of system configurations and processes. Strong understanding of networking concepts, essential for configuring and troubleshooting network services and connectivity. Experience with troubleshooting and resolving system issues, showcasing problem-solving skills and resourcefulness in
Dec 02, 2024
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Job Purpose As a Team Lead (Linux), your role is to lead the Linux Infrastructure team, shaping the effectiveness of the day-to-day delivery and support processes, as well as providing technical guidance and mentoring to team members. You will be responsible for overseeing the design, implementation, and maintenance of Linux-based systems, ensuring their reliability, scalability, and security. Additionally, you will collaborate closely with other teams to integrate Linux systems with existing infrastructure and emerging technologies. Your input will be crucial in driving forward initiatives to improve the self-service nature of our Linux estate. Overall, you will play a pivotal role in maintaining the stability and efficiency of our Linux environment while driving innovation and continuous improvement. What You'll DoStrategy & Leadership Lead the Linux Infrastructure team in executing plans aligned with organisational objectives and internal client needs, fostering continual improvement of our Linux systems. Work to resolve the discontinuous nature of Linux deployments and integrating these with the strategic product plans for private cloud, automated host deployments and self-service. Working closely with the Platform Enablement team and the SRE team to drive new ideas into the product roadmaps around the deployment self-service, observability, security, and reliability Team Management Define and track key performance indicators (KPIs) to measure the success and impact of Linux initiatives. Fostering a team culture of high performance, innovation, and continuous improvement, while also providing professional development opportunities for all team members. Communication & Delivery Work closely with the Senior Manager of SRE & Platform Engineering and the Principal Linux Engineer to improve the Linux team delivery and support processes across group, unifying all group teams into a single way of working across our group Linux environments. Continuously engage with internal customers to understand their evolving needs and draw inspiration from their input to shape the future of our platforms. Collaborate with other Team Leads and Managers to maintain alignment across all delivery and support processes. Engage with peers within our wider company, in Comcast and NBCU, to share ideas and find solutions where they may have already been solved. Support Provide on-call support through final escalation, as required. What You'll BringPreferred: Bachelor's or master's degree in computer science, engineering, or a related field. (Not essential if you have related experience or aptitude). Strong analytical skills to assess market trends and user feedback. Demonstrated experience leading Linux teams preferred, showcasing leadership skills and ability to coordinate and motivate team members effectively. Proficiency in scripting languages such as Bash and Python, with the capability to automate tasks and streamline processes efficiently. Strong understanding of DevOps principles, emphasising collaboration, automation, and continuous integration/continuous deployment (CI/CD) pipelines. Familiarity with containerisation technologies like Docker, indicating an understanding of modern application deployment methods. Knowledge of configuration management tools ( , Ansible), illustrating proficiency in managing and maintaining system configurations at scale. Experience with monitoring and logging tools such as Prometheus, Grafana, and ELK stack. Certification in Linux administration ( , LPIC, RHCSA) desirable, demonstrating a commitment to continuous learning and validation of expertise in Linux systems management. Understanding of security frameworks such as NIST/SOC 2/ISO/IEC. Required Advanced experience in Linux administration, ensuring a solid foundation in managing Linux-based systems. Proficiency in shell scripting for automation tasks, enabling efficient management and maintenance of system configurations and processes. Strong understanding of networking concepts, essential for configuring and troubleshooting network services and connectivity. Experience with troubleshooting and resolving system issues, showcasing problem-solving skills and resourcefulness in
We are working with a multi award winning social enterprise looking for an experienced and self-motivated person with experience of solar within the public sector, low carbon retrofit, asset management, and business development to join our London based growing team. You will be a core part of our mission to tackle climate change and move towards a more inclusive and sustainable future. This will be a high-profile role within the executive team of a nationally significant social enterprise that is at the leading edge of urban community energy, with significant ambitions for scale and impact. You will work alongside the Executive Team with shared responsibility for setting and realising the organisation's goals, strategic priorities, and business plan. You will be responsible for leading the Community Retrofit team. The team currently encompasses seven staff working across domestic and non-domestic: Rooftop solar installations Communal heat networks Retrofit assessment and coordination Data collection and analysis Asset management The right candidate will have a high level of technical due diligence, project management and business development experience, with a track record in leading successful teams. This is particularly important as Repowering London is in a growth phase and is expected to expand significantly in the coming years. You will be comfortable working collaboratively and managing a number of staff and external contractors, as well as building and maintaining relationships with key stakeholders. As this role is at the most senior level of the organisation, it provides an opportunity to shape business development and long-term strategy. Experience of commercial service delivery will be key to creating a sustainable platform for Community Retrofit. For this role, we will be looking for and assessing candidates on the following: Exceptional leadership skills to lead a growing team and manage a portfolio of projects Experience of asset deployment and maintenance in the construction, retrofit or renewable energy sectors Track record of developing and growing a commercial service or product Formal training in engineering, architecture or quantity surveying Experience of managing multi-partner projects, that may include academia, technical experts, contractors and local government Analytical skills to interpret data and financial models Excellent written and oral communications skills and confidence in presenting to a wide range of audiences Interest in community retrofit as a concept and strategy Capacity to self-reflect on performance, proactively problem-solve and welcome feedback on performance The following are not essential for the role but would be good to have: Experience of publicly funded grant schemes or loan finance Experience of energy services and supply contracts Experience of customer journey development, using digital platforms Understanding of PAS2035 requirements Experience of building energy modelling, such as SAP or PHPP Accreditation as a retrofit coordinator or assessor Familiarity with Notion, MS Project or other collaborative project management tools
Dec 02, 2024
Full time
We are working with a multi award winning social enterprise looking for an experienced and self-motivated person with experience of solar within the public sector, low carbon retrofit, asset management, and business development to join our London based growing team. You will be a core part of our mission to tackle climate change and move towards a more inclusive and sustainable future. This will be a high-profile role within the executive team of a nationally significant social enterprise that is at the leading edge of urban community energy, with significant ambitions for scale and impact. You will work alongside the Executive Team with shared responsibility for setting and realising the organisation's goals, strategic priorities, and business plan. You will be responsible for leading the Community Retrofit team. The team currently encompasses seven staff working across domestic and non-domestic: Rooftop solar installations Communal heat networks Retrofit assessment and coordination Data collection and analysis Asset management The right candidate will have a high level of technical due diligence, project management and business development experience, with a track record in leading successful teams. This is particularly important as Repowering London is in a growth phase and is expected to expand significantly in the coming years. You will be comfortable working collaboratively and managing a number of staff and external contractors, as well as building and maintaining relationships with key stakeholders. As this role is at the most senior level of the organisation, it provides an opportunity to shape business development and long-term strategy. Experience of commercial service delivery will be key to creating a sustainable platform for Community Retrofit. For this role, we will be looking for and assessing candidates on the following: Exceptional leadership skills to lead a growing team and manage a portfolio of projects Experience of asset deployment and maintenance in the construction, retrofit or renewable energy sectors Track record of developing and growing a commercial service or product Formal training in engineering, architecture or quantity surveying Experience of managing multi-partner projects, that may include academia, technical experts, contractors and local government Analytical skills to interpret data and financial models Excellent written and oral communications skills and confidence in presenting to a wide range of audiences Interest in community retrofit as a concept and strategy Capacity to self-reflect on performance, proactively problem-solve and welcome feedback on performance The following are not essential for the role but would be good to have: Experience of publicly funded grant schemes or loan finance Experience of energy services and supply contracts Experience of customer journey development, using digital platforms Understanding of PAS2035 requirements Experience of building energy modelling, such as SAP or PHPP Accreditation as a retrofit coordinator or assessor Familiarity with Notion, MS Project or other collaborative project management tools
Role Responsibilities * Develop and enhance modern cloud-based cybersecurity services across all layers, from database to Front End. * Implement secure authentication solutions (MFA, Passkeys, etc.). * Integrate with identity providers like Auth0, Transmit Security, and Ping Identity. * Build solutions to detect and prevent account takeover attempts by bad actors. * Improve the efficiency and resilience of cloud services. * Drive continuous improvement of technical standards, tools, and processes. * Collaborate with the Product Owner to transform business needs into technical requirements. * Manage deployment and operations across development, testing, and production environments. * Work with global teams in Australia and the U.S. to share insights and best practices. Qualifications * Expertise in Cloud Computing and Cloud Services (preferred: AWS). * Strong coding fundamentals in TypeScript and Python, with familiarity in Front End frameworks like React and Angular. * Deep understanding of cloud security principles, including IAM, networking, and encryption. * Experience building and consuming web services; familiarity with microservices-based architectures is a plus. * Solid understanding of REST APIs. * Excellent communication skills, with the ability to bridge the gap between technical and non-technical stakeholders. * Knowledge of agile development methodologies; experience with the scrum framework is preferred. * A passion for continuous learning and development, both technically and non-technically. We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email. This position is being sourced through our Outsourcing service line.
Dec 02, 2024
Full time
Role Responsibilities * Develop and enhance modern cloud-based cybersecurity services across all layers, from database to Front End. * Implement secure authentication solutions (MFA, Passkeys, etc.). * Integrate with identity providers like Auth0, Transmit Security, and Ping Identity. * Build solutions to detect and prevent account takeover attempts by bad actors. * Improve the efficiency and resilience of cloud services. * Drive continuous improvement of technical standards, tools, and processes. * Collaborate with the Product Owner to transform business needs into technical requirements. * Manage deployment and operations across development, testing, and production environments. * Work with global teams in Australia and the U.S. to share insights and best practices. Qualifications * Expertise in Cloud Computing and Cloud Services (preferred: AWS). * Strong coding fundamentals in TypeScript and Python, with familiarity in Front End frameworks like React and Angular. * Deep understanding of cloud security principles, including IAM, networking, and encryption. * Experience building and consuming web services; familiarity with microservices-based architectures is a plus. * Solid understanding of REST APIs. * Excellent communication skills, with the ability to bridge the gap between technical and non-technical stakeholders. * Knowledge of agile development methodologies; experience with the scrum framework is preferred. * A passion for continuous learning and development, both technically and non-technically. We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email. This position is being sourced through our Outsourcing service line.
Parity is one of the world's most experienced core blockchain infrastructure companies, having built and pioneered some of the most advanced technologies in the blockchain sector. Parity was founded by Dr. Gavin Wood, co-founder and former CTO of Ethereum, the primary engineer behind the Ethereum Virtual Machine (EVM), inventor of the Solidity programming language, and primary author of the Ethereum Yellow Paper. Based in Berlin, London, and Lisbon, Parity has built clients for Ethereum, Bitcoin, and Zcash and has pioneered a completely new, next-generation blockchain protocol with Polkadot and the framework it's built with, Substrate. Parity builds the open-source technologies needed to power an unstoppable, decentralised web-known as Web3-and helps developers and organisations implement and build upon the Web3 tech stack. People in Our Collective Are Highly motivated to contribute to Parity's mission and be part of something bigger Excited to work on projects that are groundbreaking and complex Autonomous workers that self-initiate, but also collaborate well with others Taking maximum accountability and having minimum ego at work Comfortable with chaos and adapting to the ever-changing Web3 space Continuously educating themselves about Parity and the wider ecosystem. About the team: The DevSecOps team is pivotal in helping infrastructure and Release management teams to secure our networks, operating systems, containers, pipelines and code. We are part of the Security team with a mission of reducing the impact of threats to Parity and its products, bolstering their resilience against potential cyber threats. About the position: This is a crucial role where your understanding of people, systems and security will allow you to advocate for and influence best practices in a diverse free thinking organisation while facilitating smooth development and implementation processes. It is a unique opportunity to help secure an innovative organisation where feedback is direct and honest and understands that a check box approach doesn't get results. It involves: Advising Infra Engineering and IT teams on security topics and supporting their work from the security standpoint - maintaining things practical using a risk-based approach with a focus on following areas Automation of security controls, security hardening of the developer and IaC processes (building, testing, release), supply chain security (part of the build process), related metrics and monitoring/audits Network, VM & container image and system hardening, Cloud issues and misconfigurations Endpoint Security, Infrastructure Identity and Access Management, SIEM, Threat intelligence, common misconfigs (DNS, email, networking, etc.) Organising and performing penetration testing of our infrastructure, and collaborating with external parties on those tests. Picking tools, methods and approaches to maintain and improve the security stance of the company. (And we have a strong preference towards FOSS tooling when possible) Writing and enabling adoption of company-wide security standards and guidelines, as well as implementing tools and automation to enable their deployment. Mentoring other team members on all matters related to security and IT and infrastructure engineering. About you: You should be able to demonstrate: A focus on outcomes (rather than activities) and outcome based delivery Ability to partner with multiple teams in order to tackle issues, clarify requirements, communicate and convince stakeholders, etc. Comfortable with a Linux-based tech stack (managed VMs, SSH, VPNs, firewalls) Experience with Kubernetes (incl. managed), Terraform, Ansible, Github, Gitlab, ArgoCD, Image registries Experience with various cloud platforms including Google Cloud, non-managed providers We'd love it if you had an understanding of blockchain tech and associated tooling (wallets, keys, RPC nodes and indexers etc.) Ideally you'll live within 2 hours of UTC+0, but exceptional candidates outside of this timezone will also be considered. About working for us: Competitive remuneration packages based on iterative market research, including tokens (where legally possible) "Future of work" environment that's remote-first and self-initiating with flexible hours Team mates that are genuinely excited about their impact and projects Access to the brightest minds in this space to learn about Web3 and develop your skills and knowledge while on the job Becoming part of the wider ecosystem (career and networking opportunities) Team and company-wide retreats Work laptop Job type: Remote job Salary: 70000 - 110000 a year
Dec 01, 2024
Full time
Parity is one of the world's most experienced core blockchain infrastructure companies, having built and pioneered some of the most advanced technologies in the blockchain sector. Parity was founded by Dr. Gavin Wood, co-founder and former CTO of Ethereum, the primary engineer behind the Ethereum Virtual Machine (EVM), inventor of the Solidity programming language, and primary author of the Ethereum Yellow Paper. Based in Berlin, London, and Lisbon, Parity has built clients for Ethereum, Bitcoin, and Zcash and has pioneered a completely new, next-generation blockchain protocol with Polkadot and the framework it's built with, Substrate. Parity builds the open-source technologies needed to power an unstoppable, decentralised web-known as Web3-and helps developers and organisations implement and build upon the Web3 tech stack. People in Our Collective Are Highly motivated to contribute to Parity's mission and be part of something bigger Excited to work on projects that are groundbreaking and complex Autonomous workers that self-initiate, but also collaborate well with others Taking maximum accountability and having minimum ego at work Comfortable with chaos and adapting to the ever-changing Web3 space Continuously educating themselves about Parity and the wider ecosystem. About the team: The DevSecOps team is pivotal in helping infrastructure and Release management teams to secure our networks, operating systems, containers, pipelines and code. We are part of the Security team with a mission of reducing the impact of threats to Parity and its products, bolstering their resilience against potential cyber threats. About the position: This is a crucial role where your understanding of people, systems and security will allow you to advocate for and influence best practices in a diverse free thinking organisation while facilitating smooth development and implementation processes. It is a unique opportunity to help secure an innovative organisation where feedback is direct and honest and understands that a check box approach doesn't get results. It involves: Advising Infra Engineering and IT teams on security topics and supporting their work from the security standpoint - maintaining things practical using a risk-based approach with a focus on following areas Automation of security controls, security hardening of the developer and IaC processes (building, testing, release), supply chain security (part of the build process), related metrics and monitoring/audits Network, VM & container image and system hardening, Cloud issues and misconfigurations Endpoint Security, Infrastructure Identity and Access Management, SIEM, Threat intelligence, common misconfigs (DNS, email, networking, etc.) Organising and performing penetration testing of our infrastructure, and collaborating with external parties on those tests. Picking tools, methods and approaches to maintain and improve the security stance of the company. (And we have a strong preference towards FOSS tooling when possible) Writing and enabling adoption of company-wide security standards and guidelines, as well as implementing tools and automation to enable their deployment. Mentoring other team members on all matters related to security and IT and infrastructure engineering. About you: You should be able to demonstrate: A focus on outcomes (rather than activities) and outcome based delivery Ability to partner with multiple teams in order to tackle issues, clarify requirements, communicate and convince stakeholders, etc. Comfortable with a Linux-based tech stack (managed VMs, SSH, VPNs, firewalls) Experience with Kubernetes (incl. managed), Terraform, Ansible, Github, Gitlab, ArgoCD, Image registries Experience with various cloud platforms including Google Cloud, non-managed providers We'd love it if you had an understanding of blockchain tech and associated tooling (wallets, keys, RPC nodes and indexers etc.) Ideally you'll live within 2 hours of UTC+0, but exceptional candidates outside of this timezone will also be considered. About working for us: Competitive remuneration packages based on iterative market research, including tokens (where legally possible) "Future of work" environment that's remote-first and self-initiating with flexible hours Team mates that are genuinely excited about their impact and projects Access to the brightest minds in this space to learn about Web3 and develop your skills and knowledge while on the job Becoming part of the wider ecosystem (career and networking opportunities) Team and company-wide retreats Work laptop Job type: Remote job Salary: 70000 - 110000 a year
About Mux Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people's lives, and we want to help make it better. We're committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them. You'll join a tight-knit team with experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premiere conference for video engineers in the world. We're backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You'll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team. We are building something big together. We'd love to hear from you! About the Role As a Senior Software Engineer for the Platform Engineering Team at Mux, you will be a contributor to the design and operation of the infrastructure that powers Mux's high traffic, distributed platforms in addition to our build and deployment systems. Our Platform Engineering team works cross-functionally to ensure that services are scalable, reliable and easy to operate. We invest in infrastructure, automation and tooling that reduces friction for engineers to build, develop and manage our products. We're looking for the ideal Engineer who will enjoy the fast-paced nature of a startup, and has a strong record of building scalable infrastructure and CI/CD systems through partnerships with product engineering teams. If you have a passion for Kubernetes, automation, learning, challenging and bettering your peers, you are a good fit for our team! What You'll Do Participate in the design and deployment of major shared container orchestration infrastructure components to meet the growing demands of the distributed systems powering our products. Improve the usability of our platform services and CI/CD systems through tooling and automation to drive the velocity of our product engineering teams. Lead cross-functional projects with other engineering teams and contribute to strategic roadmap initiatives. Debug production issues across applications and services at all layers of the infrastructure stack. Evolve our engineering standards and processes. Champion best practices for availability, reliability, capacity planning, incident management, and production readiness. Who You Are Expertise in building and scaling business-critical Kubernetes infrastructure through all phases of the cluster lifecycle. Software engineering skills for developing tools and automation solutions with Go. Proven experience with Infrastructure as Code and CI/CD systems using technologies like Bazel, Terraform, and Argo CD/Workflows/Rollouts. Deep knowledge of engineering fundamentals such as TCP/UDP, HTTP, TLS, DNS, and Linux system administration. Ability to evolve infrastructure platforms through shared service abstractions and automation, creating a seamless user experience for our development teams. Healthy, respectful relationships to support all of our partner teams such as Product, Analytics and Developer Experience. Proficiency in implementing and utilizing infrastructure observability and monitoring tools (Grafana Cloud, Prometheus, OpenTelemetry, eBPF). Nice to have: Managing a monorepo repository. Event streaming platforms or data pipelines (Apache Kafka). Distributed databases (CockroachDB, ClickHouse). Experience with edge networking and service mesh (Envoy, Cilium or similar). In our commitment to provide transparency with candidates, we openly share base pay ranges for all job postings within the United States, regardless of the state. These pay ranges are established using standardized criteria, including job function, level, and location. They're also benchmarked against similar companies in a similar stage of growth. The starting base pay for this position is between $185K-$225K. Actual pay is influenced by various factors such as location, skills, depth of experience, and internal equity. If you don't have all of these requirements but think your experience could be a great fit, that's okay! Please apply and we can talk about what's most needed in the role. You'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Reddit, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance. We are remote-equal, with an office space in Downtown San Francisco and London. Flexible PTO + 11 company holidays. Weekly no-meeting days + quarterly focus weeks. Healthy work-life balance encouraged. Competitive health, dental, and vision insurance (100% employee and 65% dependent premium coverage). Fully funded fertility benefits. HSA available, compatible with high deductible plan only ($100 per single employee/month & $200 per family/month employer contribution). FSA available. Short-term and long-term disability insurance. Group life insurance. Employee Assistance Program (EAP). Medical support concierge service. 401(k). Paid parental leave. Investment in career growth through professional development stipend. Reimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customers. Lunch reimbursement program. Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That's why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. Apply for this job
Dec 01, 2024
Full time
About Mux Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people's lives, and we want to help make it better. We're committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them. You'll join a tight-knit team with experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premiere conference for video engineers in the world. We're backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You'll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team. We are building something big together. We'd love to hear from you! About the Role As a Senior Software Engineer for the Platform Engineering Team at Mux, you will be a contributor to the design and operation of the infrastructure that powers Mux's high traffic, distributed platforms in addition to our build and deployment systems. Our Platform Engineering team works cross-functionally to ensure that services are scalable, reliable and easy to operate. We invest in infrastructure, automation and tooling that reduces friction for engineers to build, develop and manage our products. We're looking for the ideal Engineer who will enjoy the fast-paced nature of a startup, and has a strong record of building scalable infrastructure and CI/CD systems through partnerships with product engineering teams. If you have a passion for Kubernetes, automation, learning, challenging and bettering your peers, you are a good fit for our team! What You'll Do Participate in the design and deployment of major shared container orchestration infrastructure components to meet the growing demands of the distributed systems powering our products. Improve the usability of our platform services and CI/CD systems through tooling and automation to drive the velocity of our product engineering teams. Lead cross-functional projects with other engineering teams and contribute to strategic roadmap initiatives. Debug production issues across applications and services at all layers of the infrastructure stack. Evolve our engineering standards and processes. Champion best practices for availability, reliability, capacity planning, incident management, and production readiness. Who You Are Expertise in building and scaling business-critical Kubernetes infrastructure through all phases of the cluster lifecycle. Software engineering skills for developing tools and automation solutions with Go. Proven experience with Infrastructure as Code and CI/CD systems using technologies like Bazel, Terraform, and Argo CD/Workflows/Rollouts. Deep knowledge of engineering fundamentals such as TCP/UDP, HTTP, TLS, DNS, and Linux system administration. Ability to evolve infrastructure platforms through shared service abstractions and automation, creating a seamless user experience for our development teams. Healthy, respectful relationships to support all of our partner teams such as Product, Analytics and Developer Experience. Proficiency in implementing and utilizing infrastructure observability and monitoring tools (Grafana Cloud, Prometheus, OpenTelemetry, eBPF). Nice to have: Managing a monorepo repository. Event streaming platforms or data pipelines (Apache Kafka). Distributed databases (CockroachDB, ClickHouse). Experience with edge networking and service mesh (Envoy, Cilium or similar). In our commitment to provide transparency with candidates, we openly share base pay ranges for all job postings within the United States, regardless of the state. These pay ranges are established using standardized criteria, including job function, level, and location. They're also benchmarked against similar companies in a similar stage of growth. The starting base pay for this position is between $185K-$225K. Actual pay is influenced by various factors such as location, skills, depth of experience, and internal equity. If you don't have all of these requirements but think your experience could be a great fit, that's okay! Please apply and we can talk about what's most needed in the role. You'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Reddit, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance. We are remote-equal, with an office space in Downtown San Francisco and London. Flexible PTO + 11 company holidays. Weekly no-meeting days + quarterly focus weeks. Healthy work-life balance encouraged. Competitive health, dental, and vision insurance (100% employee and 65% dependent premium coverage). Fully funded fertility benefits. HSA available, compatible with high deductible plan only ($100 per single employee/month & $200 per family/month employer contribution). FSA available. Short-term and long-term disability insurance. Group life insurance. Employee Assistance Program (EAP). Medical support concierge service. 401(k). Paid parental leave. Investment in career growth through professional development stipend. Reimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customers. Lunch reimbursement program. Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That's why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. Apply for this job
C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt, configurable, high-value AI applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement. Learn more at: C3 AI As a member of the C3 AI Data Science team, you will work with some of the largest companies on the planet helping them build the next generation of AI-powered enterprise applications on the C3 AI Platform. You will work directly with researchers, data scientists, software engineers, and subject matter experts in the definition of new generative AI capabilities able to provide our customers with the information they need to make proper decisions and enable their digital transformation. Qualified candidates will have an in-depth knowledge of the most common Large Language Models (LLMs) and Retrieval Methods, know how to train and fine-tune LLMs, and design and implement LLM-powered agents and tools at scale. Responsibilities: Design and deploy Generative AI solutions, such as information retrieval and coding assistance, for industrial customers. Collaborate with Generative AI subject matter experts from C3 AI, its customer teams, and academia to identify, design, and implement innovative and differentiated solutions using cutting-edge research on LLMs and Generative AI. Drive the adoption and scalability of Generative AI offerings within C3 AI products. Qualifications: MS or PhD in Computer Science, Electrical Engineering, Statistics, Robotics or equivalent fields. Applied Machine Learning experience (regression and classification, supervised, and unsupervised learning). Strong mathematical background (linear algebra, calculus, probability, and statistics). Proficiency in Python and object-oriented programming. Strong experience working with machine learning and natural language processing techniques and tools. Strong experience using Generative AI models, with a good understanding of deep learning model classes such as GPT, VAE, and GANs, as well as their hyperparameters. Strong experience with retrieval methods e.g. using embeddings. Strong experience using key Python packages for data wrangling, machine learning and deep learning such as pandas, sklearn, TensorFlow, torch, transformers, LangChain, etc. Experience in Prompt Engineering and few-shot techniques to enhance LLM's performance on specific tasks. Experience with training and fine-tuning deep learning models, especially LLMs, and how to tune hyperparameters to ensure task generalization. Ability to drive a project and work both independently and within a cross-functional team. Smart, motivated, can-do attitude, innovative and seeks to make a difference in a fast-paced environment. Excellent verbal and written communication, able to articulate complex concepts with a non-technical audience. Preferred Qualifications: Experience with embedding model training and retrieval method evaluation approaches. Experience with LLM architectures, adapters, Mixture of Experts (MoEs) pretraining and fine-tuning techniques. Experience with design, deployment, and evaluation of LLM-powered agents and tools and orchestration approaches. Experience with reinforcement learning approaches in the context of fine-tuning LLM outputs. Experience with time series analysis and multivariate time series modeling. C3 AI provides excellent benefits and a competitive compensation package. C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.
Dec 01, 2024
Full time
C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt, configurable, high-value AI applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement. Learn more at: C3 AI As a member of the C3 AI Data Science team, you will work with some of the largest companies on the planet helping them build the next generation of AI-powered enterprise applications on the C3 AI Platform. You will work directly with researchers, data scientists, software engineers, and subject matter experts in the definition of new generative AI capabilities able to provide our customers with the information they need to make proper decisions and enable their digital transformation. Qualified candidates will have an in-depth knowledge of the most common Large Language Models (LLMs) and Retrieval Methods, know how to train and fine-tune LLMs, and design and implement LLM-powered agents and tools at scale. Responsibilities: Design and deploy Generative AI solutions, such as information retrieval and coding assistance, for industrial customers. Collaborate with Generative AI subject matter experts from C3 AI, its customer teams, and academia to identify, design, and implement innovative and differentiated solutions using cutting-edge research on LLMs and Generative AI. Drive the adoption and scalability of Generative AI offerings within C3 AI products. Qualifications: MS or PhD in Computer Science, Electrical Engineering, Statistics, Robotics or equivalent fields. Applied Machine Learning experience (regression and classification, supervised, and unsupervised learning). Strong mathematical background (linear algebra, calculus, probability, and statistics). Proficiency in Python and object-oriented programming. Strong experience working with machine learning and natural language processing techniques and tools. Strong experience using Generative AI models, with a good understanding of deep learning model classes such as GPT, VAE, and GANs, as well as their hyperparameters. Strong experience with retrieval methods e.g. using embeddings. Strong experience using key Python packages for data wrangling, machine learning and deep learning such as pandas, sklearn, TensorFlow, torch, transformers, LangChain, etc. Experience in Prompt Engineering and few-shot techniques to enhance LLM's performance on specific tasks. Experience with training and fine-tuning deep learning models, especially LLMs, and how to tune hyperparameters to ensure task generalization. Ability to drive a project and work both independently and within a cross-functional team. Smart, motivated, can-do attitude, innovative and seeks to make a difference in a fast-paced environment. Excellent verbal and written communication, able to articulate complex concepts with a non-technical audience. Preferred Qualifications: Experience with embedding model training and retrieval method evaluation approaches. Experience with LLM architectures, adapters, Mixture of Experts (MoEs) pretraining and fine-tuning techniques. Experience with design, deployment, and evaluation of LLM-powered agents and tools and orchestration approaches. Experience with reinforcement learning approaches in the context of fine-tuning LLM outputs. Experience with time series analysis and multivariate time series modeling. C3 AI provides excellent benefits and a competitive compensation package. C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.
Senior Infrastructure Consultant City of London (Blackfriars / St. Paul s) £80,000 - £110,000 per annum Hybrid: 2-3 days office-based Permanent, Full-Time We are a boutique IT MSP seeking for an experienced Senior Infrastructure Consultant / Architect to work with our clients to architect, design and implement a broad array of IT solutions. This is a rewarding and varied customer-facing role in a small and friendly team, where you can experience the satisfaction of bringing your architectures and solutions to life. What we re looking for: Solid grounding in all IT architectural concepts (inc. security, availability, recovery, backup, performance, scalability and monitoring) and infrastructure technologies (inc. on-premise, private cloud, public cloud IaaS, PaaS and SaaS). Expertise in any two of the following technologies: Compute & Storage (VMware, HyperV, Azure or AWS); Windows Server (inc. AD and GPO); Hosted Desktop (Citrix, RDS or Azure Virtual Desktop); or Messaging (Exchange or Exchange Online). Ability to apply past experience to quickly understand any system in detail. Ability to work well with others, including engineers with varying seniority and experience, treating others with respect and supporting their development. Excellent customer facing communication skills, verbal and written. Commercial awareness: Understand commercial boundaries and that time is money . Understanding of Total Cost of Ownership (TCO) including build and operational costs. Quality ethos with a desire to ensure all systems are secure, resilient and performant. Ability to architect and design fit-for-purpose solutions within constraints of time & cost. Able to maintain a strong sense of ownership for all deliverables. Visio, Word and Excel expert. Qualifications Appropriate Microsoft, Azure, AWS, VMware etc. certifications will be highly regarded. Technical Skills Advanced knowledge of essential technologies: Microsoft Desktop OS (Windows 10 & 11) Active Directory (Users & Computers, GPO) Entra ID & MS 365 applications WSUS, EndPoint Manager (InTune) UC (Teams), Cloud PBX (Ring Central, 3CX, Cisco) AV (DSP, DANTE, Room Systems) Intermediate knowledge of: Virtualisation (Citrix, ESXi and Hyper V) Deployment Services (WDS, SCCM) IPv4 Networks (DHCP, DNS, TCP, S/FTP, SMTP, NTP vLANs) Mac Desktop OS Mobile Devices (iOS, Android) Microsoft Server OS (2016/2019/2022) Structured Cabling (Patching, Cable Tracing, IDC) Backup Technology (Veeam) Storage systems (SAN) Scripting (PowerShell, Python) Desirable Qualifications Microsoft Certified Associate (Microsoft Certified Associate AZ801, AZ305 Network+ or CCNA The Role IT Consultation: Understand customers existing IT solutions and infrastructure architectures. Collect, understand and document customer business and technical requirements. Determine solution options, fully analysing advantages and disadvantages from both technical and commercial angles. Document and present solution options and recommendations to senior non-technical customer audiences. IT Architecture and Design: Document detailed IT architectures, high-level deigns (HLD) and low-level designs (LLD) for existing and new systems and for internal and customer-facing audiences. Carry out necessary research and testing to ensure architectures and designs are accurate and fit for purpose. Implementation of IT infrastructure solutions: Create implementation, test and rollout plans, including Change Requests. Implement, test and launch solutions. Create maintenance plans and support documentation, implement monitoring, provide training and handover solutions to Sensical or customer operations teams. 3rd line support: Infrequent engagement with support tickets, during office hours only. The Company Sensical Services Ltd is a small and fast-growing IT consultancy and managed services provider (MSP) based in the City of London. We are a friendly, close-knit, and supportive team of professionals delivering support to small and medium-sized organisations. Our clients operate in financial services and other sectors that appreciate a level of expert advice, reliability of systems and quality support that is a cut above the average. We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, we recognise the importance of helping our employees to balance the responsibilities of their work and private lives. Benefits We work hard to make Sensical a great place to work! Here s what we offer: Annual bonus linked to individual and company commercial performance. Overtime and/or TOIL at 1.5x during week and 2x during weekends. Flexible working location and hours (normally 2 days in the office per week). Health insurance for you and your family. Train season ticket loan scheme Employee benefits/perks system. Regular team social events. Pension scheme. Training and relevant ongoing certifications. Growth routes through to chief architect or management. Training and relevant ongoing certification. 25 days holiday + bank holidays. Cycle to Work Scheme. Click apply, upload your CV, and answer 3 quick questions. We look forward to hearing from you.
Nov 30, 2024
Full time
Senior Infrastructure Consultant City of London (Blackfriars / St. Paul s) £80,000 - £110,000 per annum Hybrid: 2-3 days office-based Permanent, Full-Time We are a boutique IT MSP seeking for an experienced Senior Infrastructure Consultant / Architect to work with our clients to architect, design and implement a broad array of IT solutions. This is a rewarding and varied customer-facing role in a small and friendly team, where you can experience the satisfaction of bringing your architectures and solutions to life. What we re looking for: Solid grounding in all IT architectural concepts (inc. security, availability, recovery, backup, performance, scalability and monitoring) and infrastructure technologies (inc. on-premise, private cloud, public cloud IaaS, PaaS and SaaS). Expertise in any two of the following technologies: Compute & Storage (VMware, HyperV, Azure or AWS); Windows Server (inc. AD and GPO); Hosted Desktop (Citrix, RDS or Azure Virtual Desktop); or Messaging (Exchange or Exchange Online). Ability to apply past experience to quickly understand any system in detail. Ability to work well with others, including engineers with varying seniority and experience, treating others with respect and supporting their development. Excellent customer facing communication skills, verbal and written. Commercial awareness: Understand commercial boundaries and that time is money . Understanding of Total Cost of Ownership (TCO) including build and operational costs. Quality ethos with a desire to ensure all systems are secure, resilient and performant. Ability to architect and design fit-for-purpose solutions within constraints of time & cost. Able to maintain a strong sense of ownership for all deliverables. Visio, Word and Excel expert. Qualifications Appropriate Microsoft, Azure, AWS, VMware etc. certifications will be highly regarded. Technical Skills Advanced knowledge of essential technologies: Microsoft Desktop OS (Windows 10 & 11) Active Directory (Users & Computers, GPO) Entra ID & MS 365 applications WSUS, EndPoint Manager (InTune) UC (Teams), Cloud PBX (Ring Central, 3CX, Cisco) AV (DSP, DANTE, Room Systems) Intermediate knowledge of: Virtualisation (Citrix, ESXi and Hyper V) Deployment Services (WDS, SCCM) IPv4 Networks (DHCP, DNS, TCP, S/FTP, SMTP, NTP vLANs) Mac Desktop OS Mobile Devices (iOS, Android) Microsoft Server OS (2016/2019/2022) Structured Cabling (Patching, Cable Tracing, IDC) Backup Technology (Veeam) Storage systems (SAN) Scripting (PowerShell, Python) Desirable Qualifications Microsoft Certified Associate (Microsoft Certified Associate AZ801, AZ305 Network+ or CCNA The Role IT Consultation: Understand customers existing IT solutions and infrastructure architectures. Collect, understand and document customer business and technical requirements. Determine solution options, fully analysing advantages and disadvantages from both technical and commercial angles. Document and present solution options and recommendations to senior non-technical customer audiences. IT Architecture and Design: Document detailed IT architectures, high-level deigns (HLD) and low-level designs (LLD) for existing and new systems and for internal and customer-facing audiences. Carry out necessary research and testing to ensure architectures and designs are accurate and fit for purpose. Implementation of IT infrastructure solutions: Create implementation, test and rollout plans, including Change Requests. Implement, test and launch solutions. Create maintenance plans and support documentation, implement monitoring, provide training and handover solutions to Sensical or customer operations teams. 3rd line support: Infrequent engagement with support tickets, during office hours only. The Company Sensical Services Ltd is a small and fast-growing IT consultancy and managed services provider (MSP) based in the City of London. We are a friendly, close-knit, and supportive team of professionals delivering support to small and medium-sized organisations. Our clients operate in financial services and other sectors that appreciate a level of expert advice, reliability of systems and quality support that is a cut above the average. We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, we recognise the importance of helping our employees to balance the responsibilities of their work and private lives. Benefits We work hard to make Sensical a great place to work! Here s what we offer: Annual bonus linked to individual and company commercial performance. Overtime and/or TOIL at 1.5x during week and 2x during weekends. Flexible working location and hours (normally 2 days in the office per week). Health insurance for you and your family. Train season ticket loan scheme Employee benefits/perks system. Regular team social events. Pension scheme. Training and relevant ongoing certifications. Growth routes through to chief architect or management. Training and relevant ongoing certification. 25 days holiday + bank holidays. Cycle to Work Scheme. Click apply, upload your CV, and answer 3 quick questions. We look forward to hearing from you.
Gleeson Recruitment Group have just been briefed on a fantastic opportunity for an experienced Senior Network Engineer to join a reputable and growing business based just outside of Birmingham. Key experience with the Microsoft 365 suite is required, specifically Azure experience, Intune experience would also be an advantage. The engineer will be expected to work closely with the Head of IT Infrastructure and other stake holders to test and implement technical solutions from a project / deployment aspect and also deal with IT escalations from other members of the IT team and to manage issues until completion. The role is a mixture of BAU and project work which will occasionally involve working some evenings and weekends to minimise downtime with the practices (expenses and overtime will be paid) - The client has a number of different site layouts due to acquisitions and the successful candidate has to occasionally expect the unexpected when undertaking project work. Main purpose & goals To be an escalation point for incidents / issues that less experienced engineers are unable to resolve or may need guidance with. To plan and carry out maintenance and upgrades in the future proofing of the IT systems, providing advice and produce proposals as a contribution towards strategic business planning. To be a critical person to assist in transforming the current varied IT estate to a standardised IT platform that is 'best in class' and allows the business to deliver its commitment to excellence. To monitor and proactively make adjustments to ensure the availability and performance of infrastructure based services throughout all sites. Deliver 'best in class' operational IT Infrastructure services, solutions and IT project delivery, underpinned by clear KPIs and metrics. Strong operational IT Infrastructure related service delivery - adhering to ITIL 'best practice' processes. Strong IT Infrastructure related project delivery - adhering to PRINCE2 (or equivalent) 'best practice' processes. To provide clear and concise communication across all aspects of infrastructure services where required. To provide support, coaching and develop members of the team to be the best they can be. Experience Extensive experience of operating in a corporate / mid size enterprise level IT Infrastructure role Experience of consolidating a wide variety of technologies into a standardised offering. Experience of developing and delivering IT solutions and Extensive experience of enterprise level IT Infrastructure solutions e.g. Microsoft O365 and Azure, Microsoft Server and EUC technologies, Virtualisation ( Hyper-V / VMWare), Backup (Acronis), Identity & Access Management (AD / Okta etc.), Cisco / HP networking technologies, Firewall technologies etc. Experience of Wireless technologies, configuration and implementation (UniFi / Meraki). Experience of operating within 'best practice' operational service processes, such as ITIL. Experience of IT Security 'best practice' - processes and technologies. Experience of asset management systems. Experience of AV Packages in particular Acronis Cloud Protect Managing and Deploying with Microsoft Intune At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Nov 30, 2024
Full time
Gleeson Recruitment Group have just been briefed on a fantastic opportunity for an experienced Senior Network Engineer to join a reputable and growing business based just outside of Birmingham. Key experience with the Microsoft 365 suite is required, specifically Azure experience, Intune experience would also be an advantage. The engineer will be expected to work closely with the Head of IT Infrastructure and other stake holders to test and implement technical solutions from a project / deployment aspect and also deal with IT escalations from other members of the IT team and to manage issues until completion. The role is a mixture of BAU and project work which will occasionally involve working some evenings and weekends to minimise downtime with the practices (expenses and overtime will be paid) - The client has a number of different site layouts due to acquisitions and the successful candidate has to occasionally expect the unexpected when undertaking project work. Main purpose & goals To be an escalation point for incidents / issues that less experienced engineers are unable to resolve or may need guidance with. To plan and carry out maintenance and upgrades in the future proofing of the IT systems, providing advice and produce proposals as a contribution towards strategic business planning. To be a critical person to assist in transforming the current varied IT estate to a standardised IT platform that is 'best in class' and allows the business to deliver its commitment to excellence. To monitor and proactively make adjustments to ensure the availability and performance of infrastructure based services throughout all sites. Deliver 'best in class' operational IT Infrastructure services, solutions and IT project delivery, underpinned by clear KPIs and metrics. Strong operational IT Infrastructure related service delivery - adhering to ITIL 'best practice' processes. Strong IT Infrastructure related project delivery - adhering to PRINCE2 (or equivalent) 'best practice' processes. To provide clear and concise communication across all aspects of infrastructure services where required. To provide support, coaching and develop members of the team to be the best they can be. Experience Extensive experience of operating in a corporate / mid size enterprise level IT Infrastructure role Experience of consolidating a wide variety of technologies into a standardised offering. Experience of developing and delivering IT solutions and Extensive experience of enterprise level IT Infrastructure solutions e.g. Microsoft O365 and Azure, Microsoft Server and EUC technologies, Virtualisation ( Hyper-V / VMWare), Backup (Acronis), Identity & Access Management (AD / Okta etc.), Cisco / HP networking technologies, Firewall technologies etc. Experience of Wireless technologies, configuration and implementation (UniFi / Meraki). Experience of operating within 'best practice' operational service processes, such as ITIL. Experience of IT Security 'best practice' - processes and technologies. Experience of asset management systems. Experience of AV Packages in particular Acronis Cloud Protect Managing and Deploying with Microsoft Intune At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
HCA Healthcare UK's Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centers, laboratories and other associated businesses. The ITG Technology Delivery team is responsible for maintaining all the technology infrastructure components, as well as looking after all the aspects of applications, services, storage, networking and connectivity elements that are used in the day-to-day operations of an organization. What you'll do: Ensures that system software is provisioned and configured to facilitate the achievement of service objectives. Evaluates new system software and recommends adoption if appropriate. Plans the provisioning and testing of new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Ensures that operational procedures and diagnostics for system software are current, accessible and well understood. Provides technical leadership to optimise the performance of IT infrastructure. Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services. Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure components and infrastructure-based services. Aligns to service expectations, security requirements and other quality standards. Ensures that operational procedures and documentation are fit for purpose and kept up to date. Ensures that operational issues are identified, recorded, monitored and resolved. Provides appropriate status and other reports to specialists, users and managers. As part of joining the EUC team, you will be involved in working on the following: EUD Offering and Standards EUD Management via SCCM Messaging - Office 365, Teams, Email Citrix - App and Desktop deployment MDM - InTune and JAMF Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You'll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you. Private Healthcare Insurance for treatment at our leading hospitals. Private pension contribution which increases with length of service. Season Ticket Loan and Cycle to Work scheme. Group Life Assurance from day one. Critical illness cover. Enhanced Maternity and Paternity pay. Corporate staff discount for all facilities including Maternity packages at The Portland. Comprehensive range of flexible health, protection and lifestyle benefits to suit you. Discounts with over 800 major retailers. Diversity and Inclusion Patients first. Colleagues always. That's the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we're creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential. We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That's why we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Nov 30, 2024
Full time
HCA Healthcare UK's Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centers, laboratories and other associated businesses. The ITG Technology Delivery team is responsible for maintaining all the technology infrastructure components, as well as looking after all the aspects of applications, services, storage, networking and connectivity elements that are used in the day-to-day operations of an organization. What you'll do: Ensures that system software is provisioned and configured to facilitate the achievement of service objectives. Evaluates new system software and recommends adoption if appropriate. Plans the provisioning and testing of new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Ensures that operational procedures and diagnostics for system software are current, accessible and well understood. Provides technical leadership to optimise the performance of IT infrastructure. Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services. Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure components and infrastructure-based services. Aligns to service expectations, security requirements and other quality standards. Ensures that operational procedures and documentation are fit for purpose and kept up to date. Ensures that operational issues are identified, recorded, monitored and resolved. Provides appropriate status and other reports to specialists, users and managers. As part of joining the EUC team, you will be involved in working on the following: EUD Offering and Standards EUD Management via SCCM Messaging - Office 365, Teams, Email Citrix - App and Desktop deployment MDM - InTune and JAMF Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You'll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you. Private Healthcare Insurance for treatment at our leading hospitals. Private pension contribution which increases with length of service. Season Ticket Loan and Cycle to Work scheme. Group Life Assurance from day one. Critical illness cover. Enhanced Maternity and Paternity pay. Corporate staff discount for all facilities including Maternity packages at The Portland. Comprehensive range of flexible health, protection and lifestyle benefits to suit you. Discounts with over 800 major retailers. Diversity and Inclusion Patients first. Colleagues always. That's the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we're creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential. We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That's why we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Senior End User Computing Engineer Location: London Bridge Job Type: Full-time, 37.5 hours per week Contract Type: Permanent HCA Healthcare UK's Information Technology Group (ITG) develops and manages all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centers, laboratories, and other associated businesses. The ITG Technology Delivery team is responsible for maintaining all technology infrastructure components, as well as managing applications, services, storage, networking, and connectivity elements used in day-to-day operations. What you'll do: Ensure that system software is provisioned and configured to facilitate the achievement of service objectives. Evaluate new system software and recommend adoption if appropriate. Plan the provisioning and testing of new versions of system software. Investigate and coordinate the resolution of potential and actual service problems. Ensure that operational procedures and diagnostics for system software are current, accessible, and well understood. Provide technical leadership to optimize the performance of IT infrastructure. Investigate and manage the adoption of tools, techniques, and processes (including automation) for the management of systems and services. Oversee the planning, installation, maintenance, and acceptance of new and updated infrastructure components and infrastructure-based services. Align to service expectations, security requirements, and other quality standards. Ensure that operational procedures and documentation are fit for purpose and kept up to date. Identify, record, monitor, and resolve operational issues. Provide appropriate status and other reports to specialists, users, and managers. As part of joining the EUC team, you will be involved in working on the following: EUD Offering and Standards EUD Management via SCCM Messaging - Office 365, Teams, Email Citrix - App and Desktop deployment MDM - InTune and JAMF Why HCA UK? HCA has become one of the world's leading healthcare providers, investing over £500 million in the latest treatments, technology, techniques, medication, and facilities. We offer unrivalled opportunities for career progression and working conditions that prioritize both mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. You'll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave. Private Healthcare Insurance for treatment at our leading hospitals. Private pension contribution which increases with length of service. Season Ticket Loan and Cycle to Work scheme. Group Life Assurance from day one. Critical illness cover. Enhanced Maternity and Paternity pay. Corporate staff discount for all facilities including Maternity packages at The Portland. Comprehensive range of flexible health, protection, and lifestyle benefits. Discounts with over 800 major retailers. Diversity and Inclusion We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and each other. We're creating a truly inclusive environment, where individual differences are celebrated, and everyone can achieve their potential. About Us Life with us means taking pride in your team and delivering the highest quality care. We'll support your ongoing learning in an environment that features advanced equipment and practices, one of the best colleague-to-patient ratios in the UK, and varied, interesting work. As part of HCA Healthcare US, the world's largest healthcare company, we promise that you'll learn from experts in every department and that your opportunities will be endless. HCA Healthcare: Over 50 years of creating a healthier tomorrow
Nov 30, 2024
Full time
Senior End User Computing Engineer Location: London Bridge Job Type: Full-time, 37.5 hours per week Contract Type: Permanent HCA Healthcare UK's Information Technology Group (ITG) develops and manages all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centers, laboratories, and other associated businesses. The ITG Technology Delivery team is responsible for maintaining all technology infrastructure components, as well as managing applications, services, storage, networking, and connectivity elements used in day-to-day operations. What you'll do: Ensure that system software is provisioned and configured to facilitate the achievement of service objectives. Evaluate new system software and recommend adoption if appropriate. Plan the provisioning and testing of new versions of system software. Investigate and coordinate the resolution of potential and actual service problems. Ensure that operational procedures and diagnostics for system software are current, accessible, and well understood. Provide technical leadership to optimize the performance of IT infrastructure. Investigate and manage the adoption of tools, techniques, and processes (including automation) for the management of systems and services. Oversee the planning, installation, maintenance, and acceptance of new and updated infrastructure components and infrastructure-based services. Align to service expectations, security requirements, and other quality standards. Ensure that operational procedures and documentation are fit for purpose and kept up to date. Identify, record, monitor, and resolve operational issues. Provide appropriate status and other reports to specialists, users, and managers. As part of joining the EUC team, you will be involved in working on the following: EUD Offering and Standards EUD Management via SCCM Messaging - Office 365, Teams, Email Citrix - App and Desktop deployment MDM - InTune and JAMF Why HCA UK? HCA has become one of the world's leading healthcare providers, investing over £500 million in the latest treatments, technology, techniques, medication, and facilities. We offer unrivalled opportunities for career progression and working conditions that prioritize both mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. You'll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave. Private Healthcare Insurance for treatment at our leading hospitals. Private pension contribution which increases with length of service. Season Ticket Loan and Cycle to Work scheme. Group Life Assurance from day one. Critical illness cover. Enhanced Maternity and Paternity pay. Corporate staff discount for all facilities including Maternity packages at The Portland. Comprehensive range of flexible health, protection, and lifestyle benefits. Discounts with over 800 major retailers. Diversity and Inclusion We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and each other. We're creating a truly inclusive environment, where individual differences are celebrated, and everyone can achieve their potential. About Us Life with us means taking pride in your team and delivering the highest quality care. We'll support your ongoing learning in an environment that features advanced equipment and practices, one of the best colleague-to-patient ratios in the UK, and varied, interesting work. As part of HCA Healthcare US, the world's largest healthcare company, we promise that you'll learn from experts in every department and that your opportunities will be endless. HCA Healthcare: Over 50 years of creating a healthier tomorrow
Do you have a minimum of 3 years working for an MSP? Are you experienced with complex 3rd line support queries? We're looking for a senior support engineer to join our growing team. As a member of the technical operations team, you will play a vital role in supporting our customers solutions - from small office-based hardware deployments to enterprise business solutions across multiple cloud hosted environments. This role requires a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with our customers. Job responsibilities: Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents. Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards. Provide technical assistance with the planning and implementation of internal and customer IT Projects. Create and maintain documentation for technical procedures, configurations and solutions. Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance. Deliver product presentations and demonstrations, providing support at external and internal customer facing events. Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security. Person specification: Strong problem solving and troubleshooting skills. Excellent communication skills. Strong technical experience of administering domains, Office365 and Intune environments. Experienced in both Linux and Windows operating environments. Knowledge of Public DNS and PKI Infrastructure Experienced with Azure, VMware and Proxmox virtualisation. Understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling) Versatility and the ability to manage multiple workstreams. Company benefits: Full training provided and career progression opportunities. Monthly team budget for team activities such as bowling, waterparks, and meals out. Company Events, including occasional trips abroad! Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days). On-site Parking: Hassle-free parking is available for all employees. Pension Scheme: We offer a solid pension plan to support your future. Cycle-to-Work Scheme: A green and healthy way to commute, supported by our scheme. Employee Wellbeing Support: Access to resources and support for your overall wellbeing Monday to Friday, (Apply online only) 40,000 - 45,000 per annum range, DOE. Office based with possibility to work from home 1-day per week following successful completion of probationary period. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Nov 29, 2024
Full time
Do you have a minimum of 3 years working for an MSP? Are you experienced with complex 3rd line support queries? We're looking for a senior support engineer to join our growing team. As a member of the technical operations team, you will play a vital role in supporting our customers solutions - from small office-based hardware deployments to enterprise business solutions across multiple cloud hosted environments. This role requires a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with our customers. Job responsibilities: Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents. Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards. Provide technical assistance with the planning and implementation of internal and customer IT Projects. Create and maintain documentation for technical procedures, configurations and solutions. Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance. Deliver product presentations and demonstrations, providing support at external and internal customer facing events. Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security. Person specification: Strong problem solving and troubleshooting skills. Excellent communication skills. Strong technical experience of administering domains, Office365 and Intune environments. Experienced in both Linux and Windows operating environments. Knowledge of Public DNS and PKI Infrastructure Experienced with Azure, VMware and Proxmox virtualisation. Understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling) Versatility and the ability to manage multiple workstreams. Company benefits: Full training provided and career progression opportunities. Monthly team budget for team activities such as bowling, waterparks, and meals out. Company Events, including occasional trips abroad! Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days). On-site Parking: Hassle-free parking is available for all employees. Pension Scheme: We offer a solid pension plan to support your future. Cycle-to-Work Scheme: A green and healthy way to commute, supported by our scheme. Employee Wellbeing Support: Access to resources and support for your overall wellbeing Monday to Friday, (Apply online only) 40,000 - 45,000 per annum range, DOE. Office based with possibility to work from home 1-day per week following successful completion of probationary period. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
