Position Overview Fixed Term Contract: 12 months Department: HR Location: SEGA West London, Chiswick Business Park, Hybrid working (3-days per week in-office) We're looking for an HR Director (12 month Maternity Cover) to lead a team of four at SEGA's west London headquarters. A leadership role within the wider HR team, this role will focus on driving the people agenda and partnering with the business to deliver practical, high-impact HR support. Working closely with senior managers and colleagues across HR, the HR Director will guide the team on talent, performance, engagement, and change, ensuring our people priorities are aligned with business needs and delivered consistently. Responsibilities Lead, coach, and develop a team of four (three HR professionals and one Internal Communications specialist), ensuring strong delivery and growth. Act as a trusted partner to senior managers across international divisions, providing practical HR advice and support. Support organisational change, including team structures, role design, and workforce transitions. Guide leaders on performance management, employee relations, employee development, and engagement. Work with Finance, Business Planning, and Total Reward teams to anticipate and manage headcount needs across Corporate Functions. Oversee talent planning and recruitment in partnership with the wider HR team. Ensure HR processes are applied consistently and in line with company policy and employment law. Use data and feedback to identify trends, highlight risks, and drive continuous improvement. Take the lead on complex or sensitive employee relations cases when required. Collaborate with HR COEs to strengthen employee engagement initiatives. Partner with fellow HR leadership team members to deliver enterprise-wide HR projects and solutions. Knowledge, Skills and Experience Extensive experience running an HR department for an Entertainment/technology company Educated to degree level or equivalent (NVQ or foreign qualification) Completed professional qualification in Human Resource Management (MA/PgDipp Level 7) Demonstrable level of experience that proves good knowledge of HR, talent and recruitment best practice In-depth knowledge of current UK Employment Legislation A BIT ABOUT SEGA SEGA is one of the leading interactive entertainment companies in the world, with our European HQ based in West London and development studios spanning the UK and Bulgaria. Known for quality and creativity above all else, our studios include Sports Interactive, Two Point Studios, Hardlight and Creative Assembly. At the heart of SEGA is our publishing team based in London, where we help the studios bring their creative vision to life. Here we have a hardworking bunch of people spanning Tech, Sales, Marketing, Finance, Studio Operations and more. Together, we drive the continued success and evolution of our Western business through living our company values of being product focused, embracing true partnerships and always having fun so that we can strive to come together as One SEGA. WORKING THE SEGA WAY We believe that making the best games relies on having the best people, so we make sure that we look after ours For our gaming buffs, you can get involved in lunchtime get gaming sessions in our games lounge and Club SEGA, regular gaming tournaments and free SEGA games on Steam. If you're more of a foodie, you can take advantage of fresh fruit and cereal every day. Fitness fans will love our discounted gym membership, ride to work scheme, workout area and bootcamps in the business park. You can find your zen with weekly yoga classes as well as in-house massage therapy. You'll have access to a comprehensive benefits package that includes life assurance, income protection, private healthcare & dental insurance schemes and an enhanced contributory pension scheme. We offer competitive salaries and a fantastic bonus scheme. We hold regular lunch & learn sessions, company updates at venues in Central London and Christmas parties that you'll want to brag about! We pride ourselves on having flexible working hours to ensure that you have a life outside of the office. We value diversity and actively seek to diversify our team to bring more voices to the table. All applicants are welcome. Check out our SEGA Careers website for more information about working with us.
Nov 07, 2025
Full time
Position Overview Fixed Term Contract: 12 months Department: HR Location: SEGA West London, Chiswick Business Park, Hybrid working (3-days per week in-office) We're looking for an HR Director (12 month Maternity Cover) to lead a team of four at SEGA's west London headquarters. A leadership role within the wider HR team, this role will focus on driving the people agenda and partnering with the business to deliver practical, high-impact HR support. Working closely with senior managers and colleagues across HR, the HR Director will guide the team on talent, performance, engagement, and change, ensuring our people priorities are aligned with business needs and delivered consistently. Responsibilities Lead, coach, and develop a team of four (three HR professionals and one Internal Communications specialist), ensuring strong delivery and growth. Act as a trusted partner to senior managers across international divisions, providing practical HR advice and support. Support organisational change, including team structures, role design, and workforce transitions. Guide leaders on performance management, employee relations, employee development, and engagement. Work with Finance, Business Planning, and Total Reward teams to anticipate and manage headcount needs across Corporate Functions. Oversee talent planning and recruitment in partnership with the wider HR team. Ensure HR processes are applied consistently and in line with company policy and employment law. Use data and feedback to identify trends, highlight risks, and drive continuous improvement. Take the lead on complex or sensitive employee relations cases when required. Collaborate with HR COEs to strengthen employee engagement initiatives. Partner with fellow HR leadership team members to deliver enterprise-wide HR projects and solutions. Knowledge, Skills and Experience Extensive experience running an HR department for an Entertainment/technology company Educated to degree level or equivalent (NVQ or foreign qualification) Completed professional qualification in Human Resource Management (MA/PgDipp Level 7) Demonstrable level of experience that proves good knowledge of HR, talent and recruitment best practice In-depth knowledge of current UK Employment Legislation A BIT ABOUT SEGA SEGA is one of the leading interactive entertainment companies in the world, with our European HQ based in West London and development studios spanning the UK and Bulgaria. Known for quality and creativity above all else, our studios include Sports Interactive, Two Point Studios, Hardlight and Creative Assembly. At the heart of SEGA is our publishing team based in London, where we help the studios bring their creative vision to life. Here we have a hardworking bunch of people spanning Tech, Sales, Marketing, Finance, Studio Operations and more. Together, we drive the continued success and evolution of our Western business through living our company values of being product focused, embracing true partnerships and always having fun so that we can strive to come together as One SEGA. WORKING THE SEGA WAY We believe that making the best games relies on having the best people, so we make sure that we look after ours For our gaming buffs, you can get involved in lunchtime get gaming sessions in our games lounge and Club SEGA, regular gaming tournaments and free SEGA games on Steam. If you're more of a foodie, you can take advantage of fresh fruit and cereal every day. Fitness fans will love our discounted gym membership, ride to work scheme, workout area and bootcamps in the business park. You can find your zen with weekly yoga classes as well as in-house massage therapy. You'll have access to a comprehensive benefits package that includes life assurance, income protection, private healthcare & dental insurance schemes and an enhanced contributory pension scheme. We offer competitive salaries and a fantastic bonus scheme. We hold regular lunch & learn sessions, company updates at venues in Central London and Christmas parties that you'll want to brag about! We pride ourselves on having flexible working hours to ensure that you have a life outside of the office. We value diversity and actively seek to diversify our team to bring more voices to the table. All applicants are welcome. Check out our SEGA Careers website for more information about working with us.
Social Media Manager Yard Sale Pizza (Maternity Cover) 35k-40k Yard Sale Pizza are on the search for an ambitious, creative and pizza-loving social media superstar to join our marketing team for a 12-month maternity cover! You'll work closely with our Marketing Director and senior management team to bring the Yard Sale buzz to life across all our social platforms, from strategy and content creation to influencer partnerships, photoshoots, events and community engagement. This is a super exciting time to join YSP, we're growing fast, our community is stronger than ever and we're looking for someone who truly cares, brings great energy and wants to grow with us! What you'll be doing: Lead and deliver our social media strategy in line with Yard Sale's growth goals. Manage our day-to-day social media presence, capturing content, writing copy, scheduling posts and engaging with our amazing community. Explore and develop our presence on emerging platforms (we love trying new things!) Build and nurture relationships with collaborators, paid partners and influencers. Organise and manage photoshoots to keep our content fresh and on-brand. Work with external agencies to deliver smart, creative paid social campaigns. Support the wider marketing team with campaign delivery and local outreach. Help maintain our marketing presence in shops and with our pub partners. Get involved in community, charity and local business outreach. What we're looking for: We're after someone who's not just great at social media but who genuinely loves what they do. You care about your work, your team and the community around you. You bring enthusiasm and great energy to every single project and you're the kind of person who's always up for jumping in to help out wherever needed! You take pride in doing things properly, whether it's getting the perfect shot of a pizza, writing a caption that makes people smile or making sure our tone of voice feels consistent and true to who we are. You're passionate about food and hospitality, you're curious and you're full of ideas that help keep Yard Sale's online presence as fresh as our dough. You'll also need: Experience managing social media for a brand (ideally in food, drink or hospitality.) Strong understanding of how to create content, copy and community engagement. A creative eye, bonus points if you've got some design or editing skills (Photoshop/InDesign is a massive plus!) A positive, proactive attitude and amazing communication skills. Great organisation and attention to detail, you know how to juggle multiple projects and keep things running smoothly! What's on offer: 28 days annual leave + Christmas hols. Cycle to work & tech schemes. Working from home allowance. YSP merch and generous discounts for you, your family & friends. Epic staff parties and of course pizza for days! How to apply: Send your CV and a cover letter telling us why you'd be the perfect fit to
Nov 07, 2025
Full time
Social Media Manager Yard Sale Pizza (Maternity Cover) 35k-40k Yard Sale Pizza are on the search for an ambitious, creative and pizza-loving social media superstar to join our marketing team for a 12-month maternity cover! You'll work closely with our Marketing Director and senior management team to bring the Yard Sale buzz to life across all our social platforms, from strategy and content creation to influencer partnerships, photoshoots, events and community engagement. This is a super exciting time to join YSP, we're growing fast, our community is stronger than ever and we're looking for someone who truly cares, brings great energy and wants to grow with us! What you'll be doing: Lead and deliver our social media strategy in line with Yard Sale's growth goals. Manage our day-to-day social media presence, capturing content, writing copy, scheduling posts and engaging with our amazing community. Explore and develop our presence on emerging platforms (we love trying new things!) Build and nurture relationships with collaborators, paid partners and influencers. Organise and manage photoshoots to keep our content fresh and on-brand. Work with external agencies to deliver smart, creative paid social campaigns. Support the wider marketing team with campaign delivery and local outreach. Help maintain our marketing presence in shops and with our pub partners. Get involved in community, charity and local business outreach. What we're looking for: We're after someone who's not just great at social media but who genuinely loves what they do. You care about your work, your team and the community around you. You bring enthusiasm and great energy to every single project and you're the kind of person who's always up for jumping in to help out wherever needed! You take pride in doing things properly, whether it's getting the perfect shot of a pizza, writing a caption that makes people smile or making sure our tone of voice feels consistent and true to who we are. You're passionate about food and hospitality, you're curious and you're full of ideas that help keep Yard Sale's online presence as fresh as our dough. You'll also need: Experience managing social media for a brand (ideally in food, drink or hospitality.) Strong understanding of how to create content, copy and community engagement. A creative eye, bonus points if you've got some design or editing skills (Photoshop/InDesign is a massive plus!) A positive, proactive attitude and amazing communication skills. Great organisation and attention to detail, you know how to juggle multiple projects and keep things running smoothly! What's on offer: 28 days annual leave + Christmas hols. Cycle to work & tech schemes. Working from home allowance. YSP merch and generous discounts for you, your family & friends. Epic staff parties and of course pizza for days! How to apply: Send your CV and a cover letter telling us why you'd be the perfect fit to
Social Media Manager Yard Sale Pizza (Maternity Cover) 35k-40k Yard Sale Pizza are on the search for an ambitious, creative and pizza-loving social media superstar to join our marketing team for a 12-month maternity cover! You'll work closely with our Marketing Director and senior management team to bring the Yard Sale buzz to life across all our social platforms, from strategy and content creation to influencer partnerships, photoshoots, events and community engagement. This is a super exciting time to join YSP, we're growing fast, our community is stronger than ever and we're looking for someone who truly cares, brings great energy and wants to grow with us! What you'll be doing: Lead and deliver our social media strategy in line with Yard Sale's growth goals. Manage our day-to-day social media presence, capturing content, writing copy, scheduling posts and engaging with our amazing community. Explore and develop our presence on emerging platforms (we love trying new things!) Build and nurture relationships with collaborators, paid partners and influencers. Organise and manage photoshoots to keep our content fresh and on-brand. Work with external agencies to deliver smart, creative paid social campaigns. Support the wider marketing team with campaign delivery and local outreach. Help maintain our marketing presence in shops and with our pub partners. Get involved in community, charity and local business outreach. What we're looking for: We're after someone who's not just great at social media but who genuinely loves what they do. You care about your work, your team and the community around you. You bring enthusiasm and great energy to every single project and you're the kind of person who's always up for jumping in to help out wherever needed! You take pride in doing things properly, whether it's getting the perfect shot of a pizza, writing a caption that makes people smile or making sure our tone of voice feels consistent and true to who we are. You're passionate about food and hospitality, you're curious and you're full of ideas that help keep Yard Sale's online presence as fresh as our dough. You'll also need: Experience managing social media for a brand (ideally in food, drink or hospitality.) Strong understanding of how to create content, copy and community engagement. A creative eye, bonus points if you've got some design or editing skills (Photoshop/InDesign is a massive plus!) A positive, proactive attitude and amazing communication skills. Great organisation and attention to detail, you know how to juggle multiple projects and keep things running smoothly! What's on offer: 28 days annual leave + Christmas hols. Cycle to work & tech schemes. Working from home allowance. YSP merch and generous discounts for you, your family & friends. Epic staff parties and of course pizza for days! How to apply: Send your CV and a cover letter telling us why you'd be the perfect fit to
Nov 07, 2025
Full time
Social Media Manager Yard Sale Pizza (Maternity Cover) 35k-40k Yard Sale Pizza are on the search for an ambitious, creative and pizza-loving social media superstar to join our marketing team for a 12-month maternity cover! You'll work closely with our Marketing Director and senior management team to bring the Yard Sale buzz to life across all our social platforms, from strategy and content creation to influencer partnerships, photoshoots, events and community engagement. This is a super exciting time to join YSP, we're growing fast, our community is stronger than ever and we're looking for someone who truly cares, brings great energy and wants to grow with us! What you'll be doing: Lead and deliver our social media strategy in line with Yard Sale's growth goals. Manage our day-to-day social media presence, capturing content, writing copy, scheduling posts and engaging with our amazing community. Explore and develop our presence on emerging platforms (we love trying new things!) Build and nurture relationships with collaborators, paid partners and influencers. Organise and manage photoshoots to keep our content fresh and on-brand. Work with external agencies to deliver smart, creative paid social campaigns. Support the wider marketing team with campaign delivery and local outreach. Help maintain our marketing presence in shops and with our pub partners. Get involved in community, charity and local business outreach. What we're looking for: We're after someone who's not just great at social media but who genuinely loves what they do. You care about your work, your team and the community around you. You bring enthusiasm and great energy to every single project and you're the kind of person who's always up for jumping in to help out wherever needed! You take pride in doing things properly, whether it's getting the perfect shot of a pizza, writing a caption that makes people smile or making sure our tone of voice feels consistent and true to who we are. You're passionate about food and hospitality, you're curious and you're full of ideas that help keep Yard Sale's online presence as fresh as our dough. You'll also need: Experience managing social media for a brand (ideally in food, drink or hospitality.) Strong understanding of how to create content, copy and community engagement. A creative eye, bonus points if you've got some design or editing skills (Photoshop/InDesign is a massive plus!) A positive, proactive attitude and amazing communication skills. Great organisation and attention to detail, you know how to juggle multiple projects and keep things running smoothly! What's on offer: 28 days annual leave + Christmas hols. Cycle to work & tech schemes. Working from home allowance. YSP merch and generous discounts for you, your family & friends. Epic staff parties and of course pizza for days! How to apply: Send your CV and a cover letter telling us why you'd be the perfect fit to
Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge: First Things First - What We Can Offer You The Job Simpro Group (AroFlo, BigChange, ClockShark, Simpro) is seeking a strategic, detail-oriented and highly accountable individual to drive the go-to-market (GTM) strategy and execution. This role requires a strong operator who can work independently and cross-functionally to deliver high-impact product launches, develop compelling positioning and messaging, and ensure alignment across Product, Sales, Enablement, and Marketing. This is a high-ownership, strategic position for a product marketer who thrives on visibility, driving initiatives and strategies, and leading alignment and cross-functional collaboration and communication. This role plays a critical part in the success of release marketing and product launches, ensuring alignment with the company's global and local marketing strategies. The ideal candidate will have experience in driving product adoption and experience in global GTM launches across multiple regions and time zones, as well as a strong background in B2B SaaS. If you are energised by complex challenges, project clarity and building GTM muscle across the business, we want to hear from you. This is a UK-based remote position with occasional in-person collaboration expected, including monthly visits to our Leeds office. What You'll Do Go-to-Market (GTM) Strategy & Execution: Responsible for driving critical decisions that affect regional market performance, including pricing strategy, market segmentation and product messaging. Independently tailor and lead all aspects of GTM strategies including planning and delivery, tiering, timelines, milestone management and cross-functional coordination. Act as a key stakeholder in release marketing and GTM product launches, working cross-functionally to ensure seamless execution and collaboration. Coordinate release marketing and GTM product launches, including collateral development, videos for social media, email and in-app communications, webinars and podcasts. Embrace and contribute to GTM tiering frameworks and repeatable best practices. Collaborate on building scalable, standardized approaches to launch planning and execution. Cross-Functional Collaboration & Alignment: Drive and lead cross-functional collaboration and alignment to influence business strategy by fostering a culture of collaboration between Product, Sales, Customer Success, Enablement, Product Management and Marketing. Serving as a key liaison to all you will ensure business alignment and strategic execution. Proactively bring stakeholders together through regular working sessions, structured updates and shared planning tools. Anticipate organisational needs and create launch documentation and workflows. Messaging & Positioning: Partner closely with cross-functional stakeholders to develop positioning, messaging, value propositions, proof points and content to drive customer business growth and to align with overarching company business objectives. Ensure consistency in messaging and further develop our brand story and voice across all channels. Sales & Organizational Enablement: Deliver impactful enablement tools (e.g., battlecards, FAQs, objection handling) in advance of launches giving enough time for full organizational preparation. Empower teams and individuals on how to self-service with PMM resources to streamline workflows and create efficiency. Performance Tracking & Reporting: Operate transparently with high visibility - report regularly on launch status, impact and learnings. Ensure leadership is informed directly through your work, not via escalation or intermediaries. What You'll Bring 7+ years of product marketing experience in B2B SaaS, ideally within multi-region or global organisations. Proven success with GTM product launches and the establishment of GTM frameworks and processes. Strong cross-functional collaborator with experience aligning stakeholders across departments and time zones. Familiar with tools such as AI-powered writing assistants, project management platforms, and sales enablement systems. Highly organised, with a proactive, self-directed work style and strong sense of ownership. UK-based candidate required. Remote-first role with occasional in-person collaboration expected, including occasional visits to our Leeds office. Preferred Skills: Degree in Marketing, Business, or related field; MBA a plus. Strong storyteller with a track record of creating compelling, audience-focused messaging. Experience marketing to field service management (FSM) or trade industries (HVAC, plumbing, electrical, security). Data-driven yet creative, with proven success in product marketing initiatives. High EQ; able to adapt communication across stakeholders and seniority levels. Strategic self-starter who delivers end-to-end work, not just tactical tasks. Familiar with GTM processes, launch playbooks and success metrics. Skilled with tools like Asana, Pendo, Productboard, Salesforce, and other martech/analytics platforms. Strong cross-functional collaborator with stakeholder alignment experience. Proactive, solution-oriented, and resourceful; drives change and continuous improvement. Core values required of all Simpro , AroFlo, BigChange & ClockShark employees: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift. A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with 5% employer contribution Generous Parental Leave Program Home Office Allowance Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time! Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Flexible working environment Casual dress and relaxed office environment Happy hours and office games Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Check out our website for more about working at Simpro Group
Nov 07, 2025
Full time
Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge: First Things First - What We Can Offer You The Job Simpro Group (AroFlo, BigChange, ClockShark, Simpro) is seeking a strategic, detail-oriented and highly accountable individual to drive the go-to-market (GTM) strategy and execution. This role requires a strong operator who can work independently and cross-functionally to deliver high-impact product launches, develop compelling positioning and messaging, and ensure alignment across Product, Sales, Enablement, and Marketing. This is a high-ownership, strategic position for a product marketer who thrives on visibility, driving initiatives and strategies, and leading alignment and cross-functional collaboration and communication. This role plays a critical part in the success of release marketing and product launches, ensuring alignment with the company's global and local marketing strategies. The ideal candidate will have experience in driving product adoption and experience in global GTM launches across multiple regions and time zones, as well as a strong background in B2B SaaS. If you are energised by complex challenges, project clarity and building GTM muscle across the business, we want to hear from you. This is a UK-based remote position with occasional in-person collaboration expected, including monthly visits to our Leeds office. What You'll Do Go-to-Market (GTM) Strategy & Execution: Responsible for driving critical decisions that affect regional market performance, including pricing strategy, market segmentation and product messaging. Independently tailor and lead all aspects of GTM strategies including planning and delivery, tiering, timelines, milestone management and cross-functional coordination. Act as a key stakeholder in release marketing and GTM product launches, working cross-functionally to ensure seamless execution and collaboration. Coordinate release marketing and GTM product launches, including collateral development, videos for social media, email and in-app communications, webinars and podcasts. Embrace and contribute to GTM tiering frameworks and repeatable best practices. Collaborate on building scalable, standardized approaches to launch planning and execution. Cross-Functional Collaboration & Alignment: Drive and lead cross-functional collaboration and alignment to influence business strategy by fostering a culture of collaboration between Product, Sales, Customer Success, Enablement, Product Management and Marketing. Serving as a key liaison to all you will ensure business alignment and strategic execution. Proactively bring stakeholders together through regular working sessions, structured updates and shared planning tools. Anticipate organisational needs and create launch documentation and workflows. Messaging & Positioning: Partner closely with cross-functional stakeholders to develop positioning, messaging, value propositions, proof points and content to drive customer business growth and to align with overarching company business objectives. Ensure consistency in messaging and further develop our brand story and voice across all channels. Sales & Organizational Enablement: Deliver impactful enablement tools (e.g., battlecards, FAQs, objection handling) in advance of launches giving enough time for full organizational preparation. Empower teams and individuals on how to self-service with PMM resources to streamline workflows and create efficiency. Performance Tracking & Reporting: Operate transparently with high visibility - report regularly on launch status, impact and learnings. Ensure leadership is informed directly through your work, not via escalation or intermediaries. What You'll Bring 7+ years of product marketing experience in B2B SaaS, ideally within multi-region or global organisations. Proven success with GTM product launches and the establishment of GTM frameworks and processes. Strong cross-functional collaborator with experience aligning stakeholders across departments and time zones. Familiar with tools such as AI-powered writing assistants, project management platforms, and sales enablement systems. Highly organised, with a proactive, self-directed work style and strong sense of ownership. UK-based candidate required. Remote-first role with occasional in-person collaboration expected, including occasional visits to our Leeds office. Preferred Skills: Degree in Marketing, Business, or related field; MBA a plus. Strong storyteller with a track record of creating compelling, audience-focused messaging. Experience marketing to field service management (FSM) or trade industries (HVAC, plumbing, electrical, security). Data-driven yet creative, with proven success in product marketing initiatives. High EQ; able to adapt communication across stakeholders and seniority levels. Strategic self-starter who delivers end-to-end work, not just tactical tasks. Familiar with GTM processes, launch playbooks and success metrics. Skilled with tools like Asana, Pendo, Productboard, Salesforce, and other martech/analytics platforms. Strong cross-functional collaborator with stakeholder alignment experience. Proactive, solution-oriented, and resourceful; drives change and continuous improvement. Core values required of all Simpro , AroFlo, BigChange & ClockShark employees: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift. A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with 5% employer contribution Generous Parental Leave Program Home Office Allowance Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time! Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Flexible working environment Casual dress and relaxed office environment Happy hours and office games Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Check out our website for more about working at Simpro Group
Technical Account Manager London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organisation to transform raw behavioural data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalisation engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader, Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviours, hyper-personalise customer experiences, and detect fraud in real time. The Opportunity The Technical Account Manager (TAM) sits within our Technical Services team and reports to the Technical Account Management Lead. This customer-facing role blends technical expertise with consultative support, helping customers solve problems and get value from their data using Snowplow. We view customer activation as key to retention and success. TAMs work closely with clients to understand their data goals and design tailored implementations that drive business outcomes. We're looking for a technically savvy, data-driven individual who thrives in a fast-paced environment and enjoys working with data teams to co-design solutions, implement use cases, and demonstrate impact. The role involves close collaboration with cross-functional teams-Engineering, Product, Sales, Support, and Marketing-to optimise customer strategies and expand use cases. What you'll be doing: Partner with various Snowplow team members to support customer accounts, collaborating with them to deliver value within their unique and complex organisations. Provide consultation and advisory support to customers regarding solutions and use case development, by providing actionable execution of success criteria and solutioning complex problems. Work with customers to identify, diagnose and resolve technical challenges with their Snowplow solution - including front-end implementation, data modelling, real-time data processing, and more. Educate and enable our customers through tailored workshops and advisory sessions. Collaborate with our Solution Architects, to develop and evolve technical assets such as data models, implementation strategies, architectures, and supporting code to bring value to our customers as well as our internal teams. Develop domain expertise in key verticals through deep customer collaborations, general research and industry events/conferences. Work closely with the Customer Success and Strategic Account Management teams to develop long-term strategies and roadmaps for activation and adoption of Snowplow's products. Continue learning and staying current with our products and related technologies, to assist and train both customers and other team members We'd Love to Hear From You If Have: A solid understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies in the modern data stack. Experience working either client-side or agency-side as an analyst, analytics engineer, data engineer, data consultant, or data scientist. SQL and data modelling experience, and proficiency at manipulating data. Experience with direct management of a customer portfolio for continual successPrevious experience designing and implementing complex software solutions, including gathering/developing requirements and interacting with senior technical stakeholders (e.g. CTO, VP, Tech Lead). Previous experience of using Snowplow, (either BDP or open source) is ideal but not required What We Offer You in Return: A competitive package, including share options Flexible working A generous holiday allowance no matter where you are in the world MacBook and home office equipment allowance Enhanced maternity, paternity, shared parental and adoption leave Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.
Nov 07, 2025
Full time
Technical Account Manager London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organisation to transform raw behavioural data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalisation engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader, Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviours, hyper-personalise customer experiences, and detect fraud in real time. The Opportunity The Technical Account Manager (TAM) sits within our Technical Services team and reports to the Technical Account Management Lead. This customer-facing role blends technical expertise with consultative support, helping customers solve problems and get value from their data using Snowplow. We view customer activation as key to retention and success. TAMs work closely with clients to understand their data goals and design tailored implementations that drive business outcomes. We're looking for a technically savvy, data-driven individual who thrives in a fast-paced environment and enjoys working with data teams to co-design solutions, implement use cases, and demonstrate impact. The role involves close collaboration with cross-functional teams-Engineering, Product, Sales, Support, and Marketing-to optimise customer strategies and expand use cases. What you'll be doing: Partner with various Snowplow team members to support customer accounts, collaborating with them to deliver value within their unique and complex organisations. Provide consultation and advisory support to customers regarding solutions and use case development, by providing actionable execution of success criteria and solutioning complex problems. Work with customers to identify, diagnose and resolve technical challenges with their Snowplow solution - including front-end implementation, data modelling, real-time data processing, and more. Educate and enable our customers through tailored workshops and advisory sessions. Collaborate with our Solution Architects, to develop and evolve technical assets such as data models, implementation strategies, architectures, and supporting code to bring value to our customers as well as our internal teams. Develop domain expertise in key verticals through deep customer collaborations, general research and industry events/conferences. Work closely with the Customer Success and Strategic Account Management teams to develop long-term strategies and roadmaps for activation and adoption of Snowplow's products. Continue learning and staying current with our products and related technologies, to assist and train both customers and other team members We'd Love to Hear From You If Have: A solid understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies in the modern data stack. Experience working either client-side or agency-side as an analyst, analytics engineer, data engineer, data consultant, or data scientist. SQL and data modelling experience, and proficiency at manipulating data. Experience with direct management of a customer portfolio for continual successPrevious experience designing and implementing complex software solutions, including gathering/developing requirements and interacting with senior technical stakeholders (e.g. CTO, VP, Tech Lead). Previous experience of using Snowplow, (either BDP or open source) is ideal but not required What We Offer You in Return: A competitive package, including share options Flexible working A generous holiday allowance no matter where you are in the world MacBook and home office equipment allowance Enhanced maternity, paternity, shared parental and adoption leave Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.
Overview Principal Product Manager - Monetisation Location: London Department: Technology Salary Range: Not Specified Advertising End Date: 17 Oct 2025 Job Description The Times Media Product Management team is organised around three core pillars of the Times product: Customer (subscription growth), Content (reader experience), and Monetisation (commercial advertising). You will be leading the Monetisation pillar (the "tribe"), which is made up of cross-functional squads of Product, Design, and Business Analysis, supported by a dedicated Delivery and Engineering team. The Principal Product Manager for Monetisation will be responsible for driving growth and value across The Times' commercial ecosystem, focusing on three key areas ("squads"): Diversification: with a mission to incubate and accelerate new commercial opportunities for Times Media. Ad Experience: with a mission to deliver best in class ad tech performance and innovative ad experiences for Times Media. Travel: with a mission to craft path-to-purchase solutions for our new Times Holidays commercial venture. This role sits at the intersection of product, design, engineering, and commercial, ensuring we build solutions that deliver measurable business impact while improving customer experiences across our websites and apps. Key Responsibilities Set the vision and commercial product strategy for monetisation products across The Times, working closely with our Commercial Director, aligning the Product Managers for Monetisation, and with the wider Product team. Articulate the tribe vision and roadmap, prioritising where squads can deliver the most impact across Diversification, Experience, Travel, and other areas of Product that monetisation manifests itself in. To both business and technology stakeholders. Define and deliver commercial roadmaps with clear prioritisation, balancing short-term revenue opportunities with longer-term sustainability. With the Monetisation squads to ensure strategies extend into all areas. With the Travel Product Manager to align commercial priorities across Times Travel Retail. With all other Product tribes and squads to ensure Monetisation is considered in all upcoming features and initiatives. With Product Design and Business Analysts to validate and deliver user-centric solutions that balance revenue growth with audience needs. With Ad-Tech and commercial engineering to understand the ad stack that our products are supported by, and how best to leverage them and identify areas of opportunity. Drive experimentation, championing an evidence-led approach to monetisation by validating or invalidating assumptions through A/B testing, prototyping, and customer insight. Influence and align stakeholders, working with senior leadership, editorial, commercial, and engineering teams to ensure monetisation initiatives are integrated seamlessly and strategically. Mentor and line-manage Product Managers, supporting them to optimise their product development process. Agree shared OKRs with business teams outside Product to ensure end-to-end success of initiatives. Report on data and progress proactively, keeping stakeholders informed on roadmap outcomes and impact. Encourage best practices across the product development lifecycle, identifying opportunities to improve how problems are framed, refined, and solved. Create alignment with other Principal Product Managers across The Times to make the best decisions for the product as a whole. Support the Head of Product in driving Product Organisation Maturity. Contribute to the wider News UK Product community, sharing learnings, best practice, and helping to develop the Product function at News. What we are looking for from you Strong experience in a commercial advertising focused Product role, with strong Ad Tech understanding. Ability to work with and influence others to sell your vision and the product journey. Proactiveness rather than reactiveness in identifying and tackling opportunities. An experimental approach, focused on validating or invalidating assumptions to drive incremental impact. Ability to define solutions with the support of teams, balancing roadmap priorities, delivery timeframes, and presenting well-defined business cases. Strong decision-making, with the ability to justify priorities in collaboration with the Product team and wider stakeholders. Experience working with Engineering to balance shared, common technology with the specific needs of the business. A startup mindset, with the ability to be 'T-shaped' and find pragmatic ways to get things done. An eye for spotting marketing opportunities and a keen interest inindustry developments. If you believe you have the skills and passion to succeed, even if you don't meet every requirement on the list, we encourage you to apply. We value potential just as much as experience and are eager to hear from individuals who are enthusiastic about learning and growing with us. Working style and benefits At News UK, we know the value of working together, which is why we operate a hybrid working policy with a minimum of three days a week in the office. Some roles may require more office-based days depending on the nature of the position, so we encourage you to speak with your recruiter to learn more about what's required for your role. We are News UK: One of the leading media businesses in the UK and Ireland. Our brands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS, and national broadcast brands such as talkSPORT, Times Radio, Talk and Virgin Radio UK. Our multiplatform brands provide news, analysis, opinion and entertainment to almost 40 million people each month. News UK is wholly owned by News Corp. Life at News Driven by passion, guided by principles and acting with purpose. We represent, reflect and reach the nation, telling the stories that matter. We commit to diversity and inclusion and encourage everyone to contribute and thrive as we continue to grow. Our Diversity Strategy outlines our commitment: We support employee networks such as the African & Caribbean Network, Parents and Carers, LGBTQ+ group News Is Out, and the Apprentice Society. Benefits include: Maternity leave up to 18 weeks full basic salary; paternity leave up to 2 weeks Wide range of training, plus full LinkedIn Learning access Private medical insurance including coverage for pre-existing conditions Discounted gym memberships, free ClassPass at Home, weekly virtual yoga classes Bikes for Work and Electric Car scheme Up to 60% discount on Harper Collins books Access to exclusive events with brands such as talkSPORT, Virgin Radio UK & The Times Wellbeing benefits such as EAP, physio/massage and counselling A generous pension scheme with employer contributions of up to 5% 25 days holiday, plus bank holidays and up to 4 volunteering days per year We want to ensure that everyone has the opportunity to perform at their best when applying for a role. If you would like to receive any information in a different way or for us to do anything differently to support you, please contact us at email protected
Nov 06, 2025
Full time
Overview Principal Product Manager - Monetisation Location: London Department: Technology Salary Range: Not Specified Advertising End Date: 17 Oct 2025 Job Description The Times Media Product Management team is organised around three core pillars of the Times product: Customer (subscription growth), Content (reader experience), and Monetisation (commercial advertising). You will be leading the Monetisation pillar (the "tribe"), which is made up of cross-functional squads of Product, Design, and Business Analysis, supported by a dedicated Delivery and Engineering team. The Principal Product Manager for Monetisation will be responsible for driving growth and value across The Times' commercial ecosystem, focusing on three key areas ("squads"): Diversification: with a mission to incubate and accelerate new commercial opportunities for Times Media. Ad Experience: with a mission to deliver best in class ad tech performance and innovative ad experiences for Times Media. Travel: with a mission to craft path-to-purchase solutions for our new Times Holidays commercial venture. This role sits at the intersection of product, design, engineering, and commercial, ensuring we build solutions that deliver measurable business impact while improving customer experiences across our websites and apps. Key Responsibilities Set the vision and commercial product strategy for monetisation products across The Times, working closely with our Commercial Director, aligning the Product Managers for Monetisation, and with the wider Product team. Articulate the tribe vision and roadmap, prioritising where squads can deliver the most impact across Diversification, Experience, Travel, and other areas of Product that monetisation manifests itself in. To both business and technology stakeholders. Define and deliver commercial roadmaps with clear prioritisation, balancing short-term revenue opportunities with longer-term sustainability. With the Monetisation squads to ensure strategies extend into all areas. With the Travel Product Manager to align commercial priorities across Times Travel Retail. With all other Product tribes and squads to ensure Monetisation is considered in all upcoming features and initiatives. With Product Design and Business Analysts to validate and deliver user-centric solutions that balance revenue growth with audience needs. With Ad-Tech and commercial engineering to understand the ad stack that our products are supported by, and how best to leverage them and identify areas of opportunity. Drive experimentation, championing an evidence-led approach to monetisation by validating or invalidating assumptions through A/B testing, prototyping, and customer insight. Influence and align stakeholders, working with senior leadership, editorial, commercial, and engineering teams to ensure monetisation initiatives are integrated seamlessly and strategically. Mentor and line-manage Product Managers, supporting them to optimise their product development process. Agree shared OKRs with business teams outside Product to ensure end-to-end success of initiatives. Report on data and progress proactively, keeping stakeholders informed on roadmap outcomes and impact. Encourage best practices across the product development lifecycle, identifying opportunities to improve how problems are framed, refined, and solved. Create alignment with other Principal Product Managers across The Times to make the best decisions for the product as a whole. Support the Head of Product in driving Product Organisation Maturity. Contribute to the wider News UK Product community, sharing learnings, best practice, and helping to develop the Product function at News. What we are looking for from you Strong experience in a commercial advertising focused Product role, with strong Ad Tech understanding. Ability to work with and influence others to sell your vision and the product journey. Proactiveness rather than reactiveness in identifying and tackling opportunities. An experimental approach, focused on validating or invalidating assumptions to drive incremental impact. Ability to define solutions with the support of teams, balancing roadmap priorities, delivery timeframes, and presenting well-defined business cases. Strong decision-making, with the ability to justify priorities in collaboration with the Product team and wider stakeholders. Experience working with Engineering to balance shared, common technology with the specific needs of the business. A startup mindset, with the ability to be 'T-shaped' and find pragmatic ways to get things done. An eye for spotting marketing opportunities and a keen interest inindustry developments. If you believe you have the skills and passion to succeed, even if you don't meet every requirement on the list, we encourage you to apply. We value potential just as much as experience and are eager to hear from individuals who are enthusiastic about learning and growing with us. Working style and benefits At News UK, we know the value of working together, which is why we operate a hybrid working policy with a minimum of three days a week in the office. Some roles may require more office-based days depending on the nature of the position, so we encourage you to speak with your recruiter to learn more about what's required for your role. We are News UK: One of the leading media businesses in the UK and Ireland. Our brands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS, and national broadcast brands such as talkSPORT, Times Radio, Talk and Virgin Radio UK. Our multiplatform brands provide news, analysis, opinion and entertainment to almost 40 million people each month. News UK is wholly owned by News Corp. Life at News Driven by passion, guided by principles and acting with purpose. We represent, reflect and reach the nation, telling the stories that matter. We commit to diversity and inclusion and encourage everyone to contribute and thrive as we continue to grow. Our Diversity Strategy outlines our commitment: We support employee networks such as the African & Caribbean Network, Parents and Carers, LGBTQ+ group News Is Out, and the Apprentice Society. Benefits include: Maternity leave up to 18 weeks full basic salary; paternity leave up to 2 weeks Wide range of training, plus full LinkedIn Learning access Private medical insurance including coverage for pre-existing conditions Discounted gym memberships, free ClassPass at Home, weekly virtual yoga classes Bikes for Work and Electric Car scheme Up to 60% discount on Harper Collins books Access to exclusive events with brands such as talkSPORT, Virgin Radio UK & The Times Wellbeing benefits such as EAP, physio/massage and counselling A generous pension scheme with employer contributions of up to 5% 25 days holiday, plus bank holidays and up to 4 volunteering days per year We want to ensure that everyone has the opportunity to perform at their best when applying for a role. If you would like to receive any information in a different way or for us to do anything differently to support you, please contact us at email protected
Overview Customer Success Manager Location: London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader, Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. The Opportunity Join our Customer Success team and become a key player in Snowplow's growth story. As a Customer Success Manager, you'll work alongside a highly skilled team of Technical Account Managers and Solutions Architects as part of the Customer Success Team. At Snowplow, Customer Success is a core growth engine, not just a retention function. Your mission will be to exceed our ambitious revenue retention targets by driving widespread adoption across our customers' organizations. You will own the complete customer journey for your portfolio, from initial onboarding to long-term growth. By partnering creatively with our Technical Account Managers, you will gain a deep understanding of your customers' business and technical challenges. Your goal is to ensure their Snowplow implementation not only meets their needs but also delivers tangible business value they can clearly communicate. Responsibilities Manage a portfolio of key accounts: You will own the relationship with a portfolio of assigned customers, including major consumer, prosumer, and B2B brands in the Mid-market and Enterprise sectors. Drive customer success and value: Collaborate with new and existing customers to develop and execute a comprehensive success roadmap. You will focus on quantifying business value and ROI to solidify Snowplow's value and help stakeholders communicate that value across their organizations. Onboard new customers: Partner with our Solutions Architecture team to ensure new customers are successfully onboarded and activated, setting them up for long-term success. Achieve commercial goals: Actively manage and drive renewals and upsell opportunities, aligning with account-specific commercial strategies to meet or exceed revenue targets. Be a strategic partner: Work cross-functionally with Sales, Product, Marketing, Engineering, and Finance to ensure customer needs are met and to support Snowplow's growth. Influence the product roadmap: Serve as the voice of the customer by providing valuable product feedback to the Product team. You'll identify trends and surface insights that help shape the future of our product. What We're Looking For An experienced Customer Success Manager: You have a minimum of a few years of experience as a Customer Success or Account Manager, preferably managing accounts with an ACV of $75k+. A strong communicator and relationship builder: You are highly emotionally intelligent and can quickly adapt your communication style to different stakeholders, from technical leaders to business executives. You are a trusted internal advocate for your customers and can partner effectively across the organization. A skilled portfolio manager: You are comfortable balancing a complex customer portfolio, prioritizing tasks efficiently, and meeting deadlines. Experience with Salesforce or other CRM tools is a plus. A SaaS expert: You have a deep understanding of the SaaS business model, including key metrics and customer lifecycle dynamics like renewals, churn, upsell, and expansion revenue. Technically confident: You have experience working with complex software products and are comfortable engaging in technical conversations with senior stakeholders (e.g., CTOs, VPs of Engineering, and Technical Leads). A problem-solver at heart: You have a logical and organized approach to solving business challenges. You are passionate about working at the intersection of technology and business to deliver tangible impact for customers through data. Commercially driven: You have strong business acumen and a track record of identifying new opportunities to add value for customers. You are comfortable with and motivated by targets such as upsell or Net Revenue Retention (NRR). What We Offer You in Return A competitive package, including share options Flexible working A generous holiday allowance MacBook and home office equipment allowance Enhanced maternity, paternity, shared parental and adoption leave Company pension contribution Private Medical Insurance Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence. Employment is conditional upon the successful completion of background screening and verification of right-to-work documentation in accordance with applicable laws.
Nov 05, 2025
Full time
Overview Customer Success Manager Location: London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader, Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. The Opportunity Join our Customer Success team and become a key player in Snowplow's growth story. As a Customer Success Manager, you'll work alongside a highly skilled team of Technical Account Managers and Solutions Architects as part of the Customer Success Team. At Snowplow, Customer Success is a core growth engine, not just a retention function. Your mission will be to exceed our ambitious revenue retention targets by driving widespread adoption across our customers' organizations. You will own the complete customer journey for your portfolio, from initial onboarding to long-term growth. By partnering creatively with our Technical Account Managers, you will gain a deep understanding of your customers' business and technical challenges. Your goal is to ensure their Snowplow implementation not only meets their needs but also delivers tangible business value they can clearly communicate. Responsibilities Manage a portfolio of key accounts: You will own the relationship with a portfolio of assigned customers, including major consumer, prosumer, and B2B brands in the Mid-market and Enterprise sectors. Drive customer success and value: Collaborate with new and existing customers to develop and execute a comprehensive success roadmap. You will focus on quantifying business value and ROI to solidify Snowplow's value and help stakeholders communicate that value across their organizations. Onboard new customers: Partner with our Solutions Architecture team to ensure new customers are successfully onboarded and activated, setting them up for long-term success. Achieve commercial goals: Actively manage and drive renewals and upsell opportunities, aligning with account-specific commercial strategies to meet or exceed revenue targets. Be a strategic partner: Work cross-functionally with Sales, Product, Marketing, Engineering, and Finance to ensure customer needs are met and to support Snowplow's growth. Influence the product roadmap: Serve as the voice of the customer by providing valuable product feedback to the Product team. You'll identify trends and surface insights that help shape the future of our product. What We're Looking For An experienced Customer Success Manager: You have a minimum of a few years of experience as a Customer Success or Account Manager, preferably managing accounts with an ACV of $75k+. A strong communicator and relationship builder: You are highly emotionally intelligent and can quickly adapt your communication style to different stakeholders, from technical leaders to business executives. You are a trusted internal advocate for your customers and can partner effectively across the organization. A skilled portfolio manager: You are comfortable balancing a complex customer portfolio, prioritizing tasks efficiently, and meeting deadlines. Experience with Salesforce or other CRM tools is a plus. A SaaS expert: You have a deep understanding of the SaaS business model, including key metrics and customer lifecycle dynamics like renewals, churn, upsell, and expansion revenue. Technically confident: You have experience working with complex software products and are comfortable engaging in technical conversations with senior stakeholders (e.g., CTOs, VPs of Engineering, and Technical Leads). A problem-solver at heart: You have a logical and organized approach to solving business challenges. You are passionate about working at the intersection of technology and business to deliver tangible impact for customers through data. Commercially driven: You have strong business acumen and a track record of identifying new opportunities to add value for customers. You are comfortable with and motivated by targets such as upsell or Net Revenue Retention (NRR). What We Offer You in Return A competitive package, including share options Flexible working A generous holiday allowance MacBook and home office equipment allowance Enhanced maternity, paternity, shared parental and adoption leave Company pension contribution Private Medical Insurance Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence. Employment is conditional upon the successful completion of background screening and verification of right-to-work documentation in accordance with applicable laws.
Location Hybrid London, UK 3+ days office based Seniority Senior Perks and benefits Work from home option Wellness programs Employee Assistance Programme Enhanced maternity and paternity leave Mentoring/coaching Cycle to work scheme Candidate happiness 8.66 (32340) Job Description Introduction to the Role As the head of the Open Markets sales team, you will lead the team who sell to our international customers and distributors across Europe, Asia, Africa and the Middle East. You are responsible for managing the performance of HarperCollins adult and children's titles in these markets to drive growth for the business as a whole. You will have an excellent understanding of international markets and publishing and be able to feed this expertise into our publishing divisions in order to shape acquisition and publishing strategy. You will have a wealth of management experience and be able to successfully lead a team, developing and supporting team members where necessary. You will be part of the senior team within Group International Sales and contribute to the overall strategy of our export business. Key Tasks and Accountabilities: Accountability for the performance for HarperCollins across open market territories, delivering on agreed targets and objectives with a focus on profitable selling. Management and development of a team of Sales Managers. Excellent customer relationships, which foster collaboration and understanding, and drive business growth and profit Knowledge of the wider Group business to inform strategic priorities within the team Membership of HarperCollins group international sales leadership team Skills Required: Trade publishing sales experience, at senior manager level, required Significant management and leadership experience, required Experience of international markets Ability to act autonomously and to manage budgets, targets etc in conjunction with international Sales Directors A leader within Sales and within the business, demonstrating both individual accountability and a commitment to coaching and developing those around you, inspiring a strong team spirit and a high-performance ethos. A happy traveler, knowledgeable about international markets, publishing, and trends, and committed to getting to know your markets from the ground up Good communicator, in person and remotely Financially aware; able to make informed predictions and analyse results to inform future decisions A team player; effective with all colleagues, willing to help others where necessary, and contributing as widely as possible to our international success. Hybrid working model (3 days in the office) 28 days holiday plus bank holidays (option to buy and sell holiday days) Enhanced pay for maternity, paternity, adoption and shared parental leave Private healthcare cover and life assurance Summer Hours Free access to HeadSpace, employee assistance programme (24 hour helpline), mental health first aiders, and a wellbeing portal Season ticket loans (from day 1 for entry level) and cycle to work scheme Relocation Rent Support Loan Employee networks: HC All In (open forum), Elevate (for ethnic minority colleagues), HarperParents, Menopause at Work, Pride at HC, Social Mobility Network and Neurodiversity at Work Unlimited training on our Learning and Development portal, management courses (up to MA level) and mentoring programmes Virtual GP and eyecare vouchers Onsite physiotherapy (London only) Charitable donation matching and2 volunteering days Green Electric/Hybrid Car Benefit Scheme (salary sacrifice) With Trees for Life we plant a tree in the Highlands of Scotland for every permanent hire Free e-books and audiobooks, digital newspaper subscriptions and discounts on books Subsidised canteen and retail discounts Onsite prayer room At HarperCollins, we value authenticity and integrity in our recruitment process. To ensure a fair and accurate evaluation of all applications, we ask that all responses to assessment questions reflect your own thoughts, experiences, and capabilities. This allows us to fairly assess your knowledge, skills, and experience to determine how they align with the role. We value diverse perspectives and genuine contributions, even if answers are not perfect. The use of AI tools or external assistance to generate responses is discouraged unless explicitly permitted for specific tasks. If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to with subject heading 'Vacancy Query' plus the job title and we will aim to get back to you within 5 working days. Please note, if you are interested in the role you would need to submit your application via Applied. We do not accept email applications.
Nov 05, 2025
Full time
Location Hybrid London, UK 3+ days office based Seniority Senior Perks and benefits Work from home option Wellness programs Employee Assistance Programme Enhanced maternity and paternity leave Mentoring/coaching Cycle to work scheme Candidate happiness 8.66 (32340) Job Description Introduction to the Role As the head of the Open Markets sales team, you will lead the team who sell to our international customers and distributors across Europe, Asia, Africa and the Middle East. You are responsible for managing the performance of HarperCollins adult and children's titles in these markets to drive growth for the business as a whole. You will have an excellent understanding of international markets and publishing and be able to feed this expertise into our publishing divisions in order to shape acquisition and publishing strategy. You will have a wealth of management experience and be able to successfully lead a team, developing and supporting team members where necessary. You will be part of the senior team within Group International Sales and contribute to the overall strategy of our export business. Key Tasks and Accountabilities: Accountability for the performance for HarperCollins across open market territories, delivering on agreed targets and objectives with a focus on profitable selling. Management and development of a team of Sales Managers. Excellent customer relationships, which foster collaboration and understanding, and drive business growth and profit Knowledge of the wider Group business to inform strategic priorities within the team Membership of HarperCollins group international sales leadership team Skills Required: Trade publishing sales experience, at senior manager level, required Significant management and leadership experience, required Experience of international markets Ability to act autonomously and to manage budgets, targets etc in conjunction with international Sales Directors A leader within Sales and within the business, demonstrating both individual accountability and a commitment to coaching and developing those around you, inspiring a strong team spirit and a high-performance ethos. A happy traveler, knowledgeable about international markets, publishing, and trends, and committed to getting to know your markets from the ground up Good communicator, in person and remotely Financially aware; able to make informed predictions and analyse results to inform future decisions A team player; effective with all colleagues, willing to help others where necessary, and contributing as widely as possible to our international success. Hybrid working model (3 days in the office) 28 days holiday plus bank holidays (option to buy and sell holiday days) Enhanced pay for maternity, paternity, adoption and shared parental leave Private healthcare cover and life assurance Summer Hours Free access to HeadSpace, employee assistance programme (24 hour helpline), mental health first aiders, and a wellbeing portal Season ticket loans (from day 1 for entry level) and cycle to work scheme Relocation Rent Support Loan Employee networks: HC All In (open forum), Elevate (for ethnic minority colleagues), HarperParents, Menopause at Work, Pride at HC, Social Mobility Network and Neurodiversity at Work Unlimited training on our Learning and Development portal, management courses (up to MA level) and mentoring programmes Virtual GP and eyecare vouchers Onsite physiotherapy (London only) Charitable donation matching and2 volunteering days Green Electric/Hybrid Car Benefit Scheme (salary sacrifice) With Trees for Life we plant a tree in the Highlands of Scotland for every permanent hire Free e-books and audiobooks, digital newspaper subscriptions and discounts on books Subsidised canteen and retail discounts Onsite prayer room At HarperCollins, we value authenticity and integrity in our recruitment process. To ensure a fair and accurate evaluation of all applications, we ask that all responses to assessment questions reflect your own thoughts, experiences, and capabilities. This allows us to fairly assess your knowledge, skills, and experience to determine how they align with the role. We value diverse perspectives and genuine contributions, even if answers are not perfect. The use of AI tools or external assistance to generate responses is discouraged unless explicitly permitted for specific tasks. If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to with subject heading 'Vacancy Query' plus the job title and we will aim to get back to you within 5 working days. Please note, if you are interested in the role you would need to submit your application via Applied. We do not accept email applications.
Marketing Manager 12 months FTC MAT Cover Salary - 47,500 Location - Bedfordshire Hybrid with Flex - full time 34-hour week An amazing opportunity for an experienced consumer led Marketing Manager to work for a highly regarded luxury retail brand in this 12 month Maternity cover contract. You will be welcomed by a team of passionate, dedicated professionals within beautiful offices and a culture to match! A varied fast paced position allowing you to show case your Brand, Content, Campaign/Project Management, Budget Management, Digital, POS and Key Retailer Partnership Management skills. Responsibilities Leading on the global marketing strategy in line with marketing budget, sales objectives and overall business plan. Develop and implement the annual marketing calendar to support product development, retailer, and seasonal promotional activities. Managing and mentoring a valuable Marketing Team (Social, Content & Graphic Design). Working closely with key retail partners to plan and execute joint annual marketing programmes, securing optimal marketing opportunities across Websites, Digital campaigns, In-store activity, social activity and POS. Creating and overseeing launch campaigns covering: Maintain consistency of brand identity throughout all marketing materials across digital, social, print and experiential channels. Content acquisition - branding, photography, video, animation etc Advertising - print, digital, social, VOD, broadcast and experiential Ensure marketing through independent retailers and Brand Ambassadors is consistent and effective across all channels - digital, social and in-store. Oversee social media presence across Instagram, Facebook, X, YouTube, Pinterest and LinkedIn. Manage experiential, trade show presence for UK /international events, negotiating and planning stand design, overseeing marketing campaigns and partnering with retailers. Build and maintain relationships with third-party suppliers, agencies, and media partners within the industry. You will bring: Well-rounded Senior Marketing experience ideally within the Luxury, Premium retail space. Able to lead, manage and motive a team to ensure cohesive proactive delivery A creative mindset able to manage mulit-channel campaigns and largescale events. Strong commercial acumen with the ability to balance creativity and performance within budget. Excellent project management and stakeholder management skills. Please apply, get in touch to hear more INDCP
Nov 04, 2025
Contractor
Marketing Manager 12 months FTC MAT Cover Salary - 47,500 Location - Bedfordshire Hybrid with Flex - full time 34-hour week An amazing opportunity for an experienced consumer led Marketing Manager to work for a highly regarded luxury retail brand in this 12 month Maternity cover contract. You will be welcomed by a team of passionate, dedicated professionals within beautiful offices and a culture to match! A varied fast paced position allowing you to show case your Brand, Content, Campaign/Project Management, Budget Management, Digital, POS and Key Retailer Partnership Management skills. Responsibilities Leading on the global marketing strategy in line with marketing budget, sales objectives and overall business plan. Develop and implement the annual marketing calendar to support product development, retailer, and seasonal promotional activities. Managing and mentoring a valuable Marketing Team (Social, Content & Graphic Design). Working closely with key retail partners to plan and execute joint annual marketing programmes, securing optimal marketing opportunities across Websites, Digital campaigns, In-store activity, social activity and POS. Creating and overseeing launch campaigns covering: Maintain consistency of brand identity throughout all marketing materials across digital, social, print and experiential channels. Content acquisition - branding, photography, video, animation etc Advertising - print, digital, social, VOD, broadcast and experiential Ensure marketing through independent retailers and Brand Ambassadors is consistent and effective across all channels - digital, social and in-store. Oversee social media presence across Instagram, Facebook, X, YouTube, Pinterest and LinkedIn. Manage experiential, trade show presence for UK /international events, negotiating and planning stand design, overseeing marketing campaigns and partnering with retailers. Build and maintain relationships with third-party suppliers, agencies, and media partners within the industry. You will bring: Well-rounded Senior Marketing experience ideally within the Luxury, Premium retail space. Able to lead, manage and motive a team to ensure cohesive proactive delivery A creative mindset able to manage mulit-channel campaigns and largescale events. Strong commercial acumen with the ability to balance creativity and performance within budget. Excellent project management and stakeholder management skills. Please apply, get in touch to hear more INDCP
We're looking for a bold, data-driven marketer to step in as Senior Manager, Paid Media & Performance Marketing on Smartly's Growth Marketing team. This is aone-year contract to cover a maternity leave-an opportunity to lead world-class campaigns across North America and Europe, and manage two talented paid media managers. Step into a high-impact role as Interim Senior Manager, Paid Media, where you'll shape global campaigns across North America and Europe and lead a team of two paid media specialists. This is your chance to run a world-class program, push creative boundaries, and drive measurable business growth through innovative, cross-channel strategies. You have firsthand experience running cross-channel programs, with a keen focus on delivering business results. If you thrive on driving measurable impact, leading cross-channel strategies, and pushing creative boundaries, this role is for you. As a Senior Manager, Paid Media, you will Plan, test and scale global demand gen paid programs to to generate high-quality leads for sales ultimately contributing to revenue growth Develop cross-channel media plans for global programs across Google, LinkedIn, Meta, TikTok, and publisher buys with target goals and cost estimates Provide insights and recommendations for campaigns across the funnel from awareness to consideration to conversion Partner with Analytics to design and maintain reporting infrastructure: reporting trackers, Tableau dashboards with visibility into KPIs, pacing, and cost efficiency Manage, analyze and optimize the paid media budget end-to-end, including forecasting, pacing, and reporting performance to leadership and cross-functional partners Develop new campaigns with the Brand team, providing direction and feedback on creative to drive results Evaluate the cross-plantform paid media campaigns from targeting, bidding and creative to landing pages and provide recommendations to improve performance Lead rigorous A/B and incrementality testing, using structured analytics to unearth learnings and drive step-change improvements in performance Provide creative level insights to make adjustments to creative to improve performance with the Brand team Evaluate new potential vendors and partners, and build new testing frameworks to measure performance Oversee the paid media budget, including PO generation and processing, and make investment recommendations based on performance Identify bottlenecks and optimization opportunities to improve conversion rates across each prospect stage We're definitely looking for you, if you Have 6-8 years of paid media experience, managing large budgets with a focus on efficiency and ROI Have deep technical expertise in LinkedIn, Google Ads (Paid Search, Video, Demand Gen and Display/Programmatic), Meta, and TikTok. Are data-driven, Strong analytical skills with the ability to work autonomously to manipulate and analyze large datasets, with adequate knowledge of Microsoft Excel and Google Spreadsheets - pivot tables and 'VLOOKUP'; Have demonstrated success building cross-channel reporting and tying paid media performance to OKRs and revenue. Are detail-oriented, good project management and organizational skills with the ability to work on tight deadlines; Have high standards for creative quality and user experience Have hands on experience in precision targeting and leveraging segments or third party data Have excellent communication and collaboration skills while working with internal teams and cross-functional partners Have proven success driving pipeline and revenue through multi-channel paid campaigns Have a track record of meeting aggressive growth targets in fast-paced environments About Smartly Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more.
Nov 04, 2025
Full time
We're looking for a bold, data-driven marketer to step in as Senior Manager, Paid Media & Performance Marketing on Smartly's Growth Marketing team. This is aone-year contract to cover a maternity leave-an opportunity to lead world-class campaigns across North America and Europe, and manage two talented paid media managers. Step into a high-impact role as Interim Senior Manager, Paid Media, where you'll shape global campaigns across North America and Europe and lead a team of two paid media specialists. This is your chance to run a world-class program, push creative boundaries, and drive measurable business growth through innovative, cross-channel strategies. You have firsthand experience running cross-channel programs, with a keen focus on delivering business results. If you thrive on driving measurable impact, leading cross-channel strategies, and pushing creative boundaries, this role is for you. As a Senior Manager, Paid Media, you will Plan, test and scale global demand gen paid programs to to generate high-quality leads for sales ultimately contributing to revenue growth Develop cross-channel media plans for global programs across Google, LinkedIn, Meta, TikTok, and publisher buys with target goals and cost estimates Provide insights and recommendations for campaigns across the funnel from awareness to consideration to conversion Partner with Analytics to design and maintain reporting infrastructure: reporting trackers, Tableau dashboards with visibility into KPIs, pacing, and cost efficiency Manage, analyze and optimize the paid media budget end-to-end, including forecasting, pacing, and reporting performance to leadership and cross-functional partners Develop new campaigns with the Brand team, providing direction and feedback on creative to drive results Evaluate the cross-plantform paid media campaigns from targeting, bidding and creative to landing pages and provide recommendations to improve performance Lead rigorous A/B and incrementality testing, using structured analytics to unearth learnings and drive step-change improvements in performance Provide creative level insights to make adjustments to creative to improve performance with the Brand team Evaluate new potential vendors and partners, and build new testing frameworks to measure performance Oversee the paid media budget, including PO generation and processing, and make investment recommendations based on performance Identify bottlenecks and optimization opportunities to improve conversion rates across each prospect stage We're definitely looking for you, if you Have 6-8 years of paid media experience, managing large budgets with a focus on efficiency and ROI Have deep technical expertise in LinkedIn, Google Ads (Paid Search, Video, Demand Gen and Display/Programmatic), Meta, and TikTok. Are data-driven, Strong analytical skills with the ability to work autonomously to manipulate and analyze large datasets, with adequate knowledge of Microsoft Excel and Google Spreadsheets - pivot tables and 'VLOOKUP'; Have demonstrated success building cross-channel reporting and tying paid media performance to OKRs and revenue. Are detail-oriented, good project management and organizational skills with the ability to work on tight deadlines; Have high standards for creative quality and user experience Have hands on experience in precision targeting and leveraging segments or third party data Have excellent communication and collaboration skills while working with internal teams and cross-functional partners Have proven success driving pipeline and revenue through multi-channel paid campaigns Have a track record of meeting aggressive growth targets in fast-paced environments About Smartly Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more.
Fixed Term Contract: 12 months Department: HR Company: SEGA Europe Ltd Location: SEGA West London, Chiswick Business Park, Hybrid working (3-days per week in-office) Position Overview: We're looking for an HR Director (12 month Maternity Cover) to lead a team of four at SEGA's west London headquarters. A leadership role within the wider HR team, this role will focus on driving the people agenda and partnering with the business to deliver practical, high-impact HR support. Working closely with senior managers and colleagues across HR, the HR Director will guide the team on talent, performance, engagement, and change, ensuring our people priorities are aligned with business needs and delivered consistently. Lead, coach, and develop a team of four (three HR professionals and one Internal Communications specialist), ensuring strong delivery and growth. Act as a trusted partner to senior managers across international divisions, providing practical HR advice and support. Support organisational change, including team structures, role design, and workforce transitions. Guide leaders on performance management, employee relations, employee development, and engagement. Work with Finance, Business Planning, and Total Reward teams to anticipate and manage headcount needs across Corporate Functions. Oversee talent planning and recruitment in partnership with the wider HR team. Ensure HR processes are applied consistently and in line with company policy and employment law. Use data and feedback to identify trends, highlight risks, and drive continuous improvement. Take the lead on complex or sensitive employee relations cases when required. Collaborate with HR COEs to strengthen employee engagement initiatives. Partner with fellow HR leadership team members to deliver enterprise-wide HR projects and solutions. Knowledge, Skills and Experience: Extensive experience running an HR department for an Entertainment/technology company Educated to degree level or equivalent (NVQ or foreign qualification) Completed professional qualification in Human Resource Management (MA/PgDipp Level 7) Demonstrable level of experience that proves good knowledge of HR, talent and recruitment best practice In-depth knowledge of current UK Employment Legislation A BIT ABOUT SEGA: SEGA is one of the leading interactive entertainment companies in the world, with our European HQ based in West London and development studios spanning the UK and Bulgaria. Known for quality and creativity above all else, our studios include Sports Interactive, Two Point Studios, Hardlight and Creative Assembly. At the heart of SEGA is our publishing team based in London, where we help the studios bring their creative vision to life. Here we have a hardworking bunch of people spanning Tech, Sales, Marketing, Finance, Studio Operations and more. Together, we drive the continued success and evolution of our Western business through living our company values of being product focused, embracing true partnerships and always having fun so that we can strive to come together as One SEGA. WORKING THE SEGA WAY: We believe that making the best games relies on having the best people, so we make sure that we look after ours For our gaming buffs, you can get involved in our lunchtime get gaming sessions in our games lounge and Club SEGA, regular gaming tournaments and free SEGA games on Steam. If you're more of a foodie, you can take advantage of fresh fruit and cereal every single day. Fitness fanatics will love our discounted gym membership, ride to work scheme, workout area and bootcamps in the business park. You can find your zen with weekly yoga classes as well as in-house massage therapy. You'll have access to a comprehensive benefits package that includes life assurance, income protection, private healthcare & dental insurance schemes and an enhanced contributory pension scheme. We offer competitive salaries and a fantastic bonus scheme so that you can stay motivated and focused on making SEGA the best it can be. We hold regular lunch & learn sessions, company updates at incredible venues in Central London and Christmas parties that you'll want to brag to your mates about! What's not to love? We pride ourselves on having flexible working hours to ensure that you have a life outside of the office. We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. All applicants are welcome! And that's just the tip of the iceberg. Check out our Careers website to find out why we are a workplace you'll never want to leave!
Nov 03, 2025
Full time
Fixed Term Contract: 12 months Department: HR Company: SEGA Europe Ltd Location: SEGA West London, Chiswick Business Park, Hybrid working (3-days per week in-office) Position Overview: We're looking for an HR Director (12 month Maternity Cover) to lead a team of four at SEGA's west London headquarters. A leadership role within the wider HR team, this role will focus on driving the people agenda and partnering with the business to deliver practical, high-impact HR support. Working closely with senior managers and colleagues across HR, the HR Director will guide the team on talent, performance, engagement, and change, ensuring our people priorities are aligned with business needs and delivered consistently. Lead, coach, and develop a team of four (three HR professionals and one Internal Communications specialist), ensuring strong delivery and growth. Act as a trusted partner to senior managers across international divisions, providing practical HR advice and support. Support organisational change, including team structures, role design, and workforce transitions. Guide leaders on performance management, employee relations, employee development, and engagement. Work with Finance, Business Planning, and Total Reward teams to anticipate and manage headcount needs across Corporate Functions. Oversee talent planning and recruitment in partnership with the wider HR team. Ensure HR processes are applied consistently and in line with company policy and employment law. Use data and feedback to identify trends, highlight risks, and drive continuous improvement. Take the lead on complex or sensitive employee relations cases when required. Collaborate with HR COEs to strengthen employee engagement initiatives. Partner with fellow HR leadership team members to deliver enterprise-wide HR projects and solutions. Knowledge, Skills and Experience: Extensive experience running an HR department for an Entertainment/technology company Educated to degree level or equivalent (NVQ or foreign qualification) Completed professional qualification in Human Resource Management (MA/PgDipp Level 7) Demonstrable level of experience that proves good knowledge of HR, talent and recruitment best practice In-depth knowledge of current UK Employment Legislation A BIT ABOUT SEGA: SEGA is one of the leading interactive entertainment companies in the world, with our European HQ based in West London and development studios spanning the UK and Bulgaria. Known for quality and creativity above all else, our studios include Sports Interactive, Two Point Studios, Hardlight and Creative Assembly. At the heart of SEGA is our publishing team based in London, where we help the studios bring their creative vision to life. Here we have a hardworking bunch of people spanning Tech, Sales, Marketing, Finance, Studio Operations and more. Together, we drive the continued success and evolution of our Western business through living our company values of being product focused, embracing true partnerships and always having fun so that we can strive to come together as One SEGA. WORKING THE SEGA WAY: We believe that making the best games relies on having the best people, so we make sure that we look after ours For our gaming buffs, you can get involved in our lunchtime get gaming sessions in our games lounge and Club SEGA, regular gaming tournaments and free SEGA games on Steam. If you're more of a foodie, you can take advantage of fresh fruit and cereal every single day. Fitness fanatics will love our discounted gym membership, ride to work scheme, workout area and bootcamps in the business park. You can find your zen with weekly yoga classes as well as in-house massage therapy. You'll have access to a comprehensive benefits package that includes life assurance, income protection, private healthcare & dental insurance schemes and an enhanced contributory pension scheme. We offer competitive salaries and a fantastic bonus scheme so that you can stay motivated and focused on making SEGA the best it can be. We hold regular lunch & learn sessions, company updates at incredible venues in Central London and Christmas parties that you'll want to brag to your mates about! What's not to love? We pride ourselves on having flexible working hours to ensure that you have a life outside of the office. We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. All applicants are welcome! And that's just the tip of the iceberg. Check out our Careers website to find out why we are a workplace you'll never want to leave!
Senior Paid Media Executive Department: Paid Search & Social Employment Type: Full Time Location: Bedford (Hybrid) Reporting To: Sophie Compensation: £28,000 - £32,000 / year Description Recently Named Winners of the Best Agency to Work for (Medium) at the UK Culture Awards We are looking for a new Senior Paid Media Executive, due to expansion, to join our award winning Paid Media Team, based in Bedford. This is a hybrid position, working 3 days from the office and 2 days from home. Receptional have been named: Employer of the Year for Luton & Bedfordshire at the SME Business Awards 2022. SBC Marketing & Services Provider of the Year 2022 Best Agency Culture (Silver Award) 2022 at the UK Agency Awards Best PPC Campaign (Large) at the 2024 UK Search Awards Our Head of Paid Media won Rising Star at the 2024 UK Search Awards About Us Are you looking for a role where your colleagues are bright and engaged, the work is rewarding, and there's plenty of opportunity for progression? Receptional are an industry leading, multi award winning team of creative and digital marketers. Specialising within the iGaming space we work with well known brands across the UK, Europe and North America, providing a range of services from one off projects to multi channel campaigns. A major part of our success are the people that work for us. We hire diverse people with potential and enable them to flourish with training and progression. This is a company where you can build a career, we are long term focused and reward great performance with clearly defined career progression paths. We place culture at the centre of our business with an array of annual initiatives ranging from charity to social events. Work / life balance is of utmost importance to us. We believe in providing a supportive and collaborative environment to enable you to reach your full potential. About the Role At Receptional, we're at the forefront of AI driven performance marketing, partnering with ambitious brands to deliver exceptional results across Paid Search and Paid Social. Our approach combines data intelligence, smart automation, advanced audience targeting, and creative excellence to drive measurable growth - with a particular focus on high performance verticals like iGaming and professional services. As a Senior Paid Media Executive, you'll play a pivotal role in leading campaign delivery across multiple platforms, supporting strategic planning, and mentoring junior team members. You'll collaborate closely with channel managers and cross functional specialists to deliver integrated, insight led campaigns that push the boundaries of performance. This role is ideal for someone who's confident across both Search and Social (or strong in one but eager to broaden their skillset), technically sharp, commercially aware, and passionate about using AI and automation to drive impact. Purpose of the Role Deliver best in class Paid Media campaigns across Search and Social, blending hands on execution with strategic oversight and innovation. Act as a bridge between junior team members and senior leadership, helping to translate strategy into action and ensure consistency across accounts. Maintain and exceed performance targets, contributing to client satisfaction, retention, and growth. Drive forward innovation - leveraging automation, AI tools, and creative testing frameworks to scale results efficiently. Key Responsibilities Lead end to end campaign delivery across Paid Search and Paid Social - including setup, optimisation, budget pacing, testing, and reporting. Ensure campaigns are aligned with client strategy, business goals, and performance KPIs. Use automation and AI tools (e.g. Performance Max, Meta Advantage+, scripts, automated rules) to optimise performance and efficiency. Build, manage, and test audience strategies, creative variants, and bidding approaches to uncover growth opportunities. Analyse performance data to identify trends, generate actionable insights, and communicate results clearly to clients and internal teams. Support and mentor junior team members, reviewing campaign setups and outputs to maintain consistent delivery quality. Collaborate with channel leads and the wider digital team (SEO, CRO, Analytics) to ensure integrated cross channel performance. Own elements of client relationships where appropriate - presenting updates, explaining strategic decisions, and communicating performance narratives with clarity and confidence. Maintain rigorous QA across all campaigns - from data accuracy to creative consistency and reporting integrity. Stay informed on the latest Paid Media trends, platform updates, and AI driven innovations to keep our approach best in class. Skills Knowledge and Expertise 2+ years' experience managing Paid Media campaigns (Search and/or Social) in an agency or fast paced environment. Proficiency in Google Ads, Microsoft Ads, and Paid Social platforms (Meta, LinkedIn, TikTok, etc.). Strong understanding of campaign structures, bidding strategies, targeting, attribution models, and creative best practices. Skilled in using automation and AI powered tools to scale performance. Analytical mindset - confident interpreting data, diagnosing performance shifts, and making evidence based recommendations. Excellent communication skills, able to articulate complex insights clearly and persuasively. Experience mentoring or supporting junior team members. Organised, dependable, and proactive - able to manage multiple projects and deliver results under pressure. Commercially focused and genuinely passionate about innovation and performance marketing. Our Values and Benefits The Benefits You Actually Care About We know every agency says "free fruit and beer." (We've got that too, by the way.). But at Receptional, our benefits are built around something more meaningful: our five core values. These guide everything we do - from how we support each other, to how we grow as individuals and as a team. Transparent We believe in honesty, clarity, and sharing the bigger picture. Weekly all agency meetings to keep you in the loop Company wide quarterly business reviews A clear pay framework and role progression through our skills matrix Yearly appraisals and weekly 1 2 1s Profit related bonuses paid twice a year, split equally across the team Forward Thinking We invest in what matters - your health, your future, and new ways of working. Access to Mental Health first aiders 6 paid for counselling sessions per year Annual health checks and flu jabs Enhanced maternity & paternity pay Work abroad policy Strong employer pension contributions Generous employer pension contributions, with enhanced rates for senior staff Dynamic We're flexible, fast moving and always evolving. Hybrid working (3 days in the office, 2 days from home) 25 days' holiday, plus an extra day each year of service (up to 30 days) A modern Bedford HQ with table tennis, darts, and space to think Your Birthday off Cycle to work scheme Monthly rewards recognising those going above and beyond Collaborative We value diverse perspectives, shared wins, and making time to connect. Quarterly focus groups - your voice shapes how we work Whole team away days (think axe throwing, canoeing, falconry ) Team fundraising for our charity of the year Volunteering policy with 2 paid days off a year to support causes you care about Celebrations and cultural activities Curious We ask questions, try new things, and never stop learning. A dedicated Training Academy with 40+ hours of learning a year Access to Industry events Peer mentoring, knowledge sharing and personal development planning A culture that encourages "why?" and "what if?"
Nov 02, 2025
Full time
Senior Paid Media Executive Department: Paid Search & Social Employment Type: Full Time Location: Bedford (Hybrid) Reporting To: Sophie Compensation: £28,000 - £32,000 / year Description Recently Named Winners of the Best Agency to Work for (Medium) at the UK Culture Awards We are looking for a new Senior Paid Media Executive, due to expansion, to join our award winning Paid Media Team, based in Bedford. This is a hybrid position, working 3 days from the office and 2 days from home. Receptional have been named: Employer of the Year for Luton & Bedfordshire at the SME Business Awards 2022. SBC Marketing & Services Provider of the Year 2022 Best Agency Culture (Silver Award) 2022 at the UK Agency Awards Best PPC Campaign (Large) at the 2024 UK Search Awards Our Head of Paid Media won Rising Star at the 2024 UK Search Awards About Us Are you looking for a role where your colleagues are bright and engaged, the work is rewarding, and there's plenty of opportunity for progression? Receptional are an industry leading, multi award winning team of creative and digital marketers. Specialising within the iGaming space we work with well known brands across the UK, Europe and North America, providing a range of services from one off projects to multi channel campaigns. A major part of our success are the people that work for us. We hire diverse people with potential and enable them to flourish with training and progression. This is a company where you can build a career, we are long term focused and reward great performance with clearly defined career progression paths. We place culture at the centre of our business with an array of annual initiatives ranging from charity to social events. Work / life balance is of utmost importance to us. We believe in providing a supportive and collaborative environment to enable you to reach your full potential. About the Role At Receptional, we're at the forefront of AI driven performance marketing, partnering with ambitious brands to deliver exceptional results across Paid Search and Paid Social. Our approach combines data intelligence, smart automation, advanced audience targeting, and creative excellence to drive measurable growth - with a particular focus on high performance verticals like iGaming and professional services. As a Senior Paid Media Executive, you'll play a pivotal role in leading campaign delivery across multiple platforms, supporting strategic planning, and mentoring junior team members. You'll collaborate closely with channel managers and cross functional specialists to deliver integrated, insight led campaigns that push the boundaries of performance. This role is ideal for someone who's confident across both Search and Social (or strong in one but eager to broaden their skillset), technically sharp, commercially aware, and passionate about using AI and automation to drive impact. Purpose of the Role Deliver best in class Paid Media campaigns across Search and Social, blending hands on execution with strategic oversight and innovation. Act as a bridge between junior team members and senior leadership, helping to translate strategy into action and ensure consistency across accounts. Maintain and exceed performance targets, contributing to client satisfaction, retention, and growth. Drive forward innovation - leveraging automation, AI tools, and creative testing frameworks to scale results efficiently. Key Responsibilities Lead end to end campaign delivery across Paid Search and Paid Social - including setup, optimisation, budget pacing, testing, and reporting. Ensure campaigns are aligned with client strategy, business goals, and performance KPIs. Use automation and AI tools (e.g. Performance Max, Meta Advantage+, scripts, automated rules) to optimise performance and efficiency. Build, manage, and test audience strategies, creative variants, and bidding approaches to uncover growth opportunities. Analyse performance data to identify trends, generate actionable insights, and communicate results clearly to clients and internal teams. Support and mentor junior team members, reviewing campaign setups and outputs to maintain consistent delivery quality. Collaborate with channel leads and the wider digital team (SEO, CRO, Analytics) to ensure integrated cross channel performance. Own elements of client relationships where appropriate - presenting updates, explaining strategic decisions, and communicating performance narratives with clarity and confidence. Maintain rigorous QA across all campaigns - from data accuracy to creative consistency and reporting integrity. Stay informed on the latest Paid Media trends, platform updates, and AI driven innovations to keep our approach best in class. Skills Knowledge and Expertise 2+ years' experience managing Paid Media campaigns (Search and/or Social) in an agency or fast paced environment. Proficiency in Google Ads, Microsoft Ads, and Paid Social platforms (Meta, LinkedIn, TikTok, etc.). Strong understanding of campaign structures, bidding strategies, targeting, attribution models, and creative best practices. Skilled in using automation and AI powered tools to scale performance. Analytical mindset - confident interpreting data, diagnosing performance shifts, and making evidence based recommendations. Excellent communication skills, able to articulate complex insights clearly and persuasively. Experience mentoring or supporting junior team members. Organised, dependable, and proactive - able to manage multiple projects and deliver results under pressure. Commercially focused and genuinely passionate about innovation and performance marketing. Our Values and Benefits The Benefits You Actually Care About We know every agency says "free fruit and beer." (We've got that too, by the way.). But at Receptional, our benefits are built around something more meaningful: our five core values. These guide everything we do - from how we support each other, to how we grow as individuals and as a team. Transparent We believe in honesty, clarity, and sharing the bigger picture. Weekly all agency meetings to keep you in the loop Company wide quarterly business reviews A clear pay framework and role progression through our skills matrix Yearly appraisals and weekly 1 2 1s Profit related bonuses paid twice a year, split equally across the team Forward Thinking We invest in what matters - your health, your future, and new ways of working. Access to Mental Health first aiders 6 paid for counselling sessions per year Annual health checks and flu jabs Enhanced maternity & paternity pay Work abroad policy Strong employer pension contributions Generous employer pension contributions, with enhanced rates for senior staff Dynamic We're flexible, fast moving and always evolving. Hybrid working (3 days in the office, 2 days from home) 25 days' holiday, plus an extra day each year of service (up to 30 days) A modern Bedford HQ with table tennis, darts, and space to think Your Birthday off Cycle to work scheme Monthly rewards recognising those going above and beyond Collaborative We value diverse perspectives, shared wins, and making time to connect. Quarterly focus groups - your voice shapes how we work Whole team away days (think axe throwing, canoeing, falconry ) Team fundraising for our charity of the year Volunteering policy with 2 paid days off a year to support causes you care about Celebrations and cultural activities Curious We ask questions, try new things, and never stop learning. A dedicated Training Academy with 40+ hours of learning a year Access to Industry events Peer mentoring, knowledge sharing and personal development planning A culture that encourages "why?" and "what if?"
The marketing and communications manager plays a key role in telling ASL's story and advancing the school's visibility. This hands-on role is responsible for creating, coordinating, and delivering high-quality communication materials that support departmental and school-wide goals, ensuring all outputs align with the school's brand and messaging standards. This position reports to the Director of Marketing and Communications, who in turn reports to the Dean of Admissions. This is a five-day-per-week role with one day of remote work permitted per week. Summary of duties Content creation and storytelling Manage, write, and publish materials for a variety of school departments, including but not limited to Admissions, Development, Parent Community Association, and current families Write engaging and compelling blogs and news stories for the website Capture ad hoc photography and maintain photo filing to enhance digital storytelling Draft social media copy that reflects, delights and informs our audiences, including prospective parents, alumni, current parents, employees and students. Edit small-scale video editing projects Digital and web communications Collaborate with the Web Editor to ensure web content aligns with institutional messaging and brand standards, and write content for additional or updated webpages as needed Execute and manage the creation, scheduling, and delivery of bulk email communications Monitor and analyze the effectiveness of digital email communications, providing insights to inform future strategies Implement social media plans by creating and scheduling content in line with strategies set by the Director of Marketing and Communications Brand and project coordination Maintain a detailed calendar for communications deliverables to ensure timely and high-quality outputs across all channels Support the development and implementation of communication plans and campaigns by executing assigned tasks under the direction of the Director of Marketing and Communications and/or the Dean of Admissions Ensure all outputs adhere to ASL brand guidelines Other responsibilities Perform any other duties as are within the scope, spirit and purpose of the job, including occasional weekend and evening hours for event coverage Support the Director of Marketing & Communications and, when needed, serve as their substitute Essential qualifications/experience Outstanding communication skills: verbal, written, organizational and administrative Proficiency in Adobe Creative Cloud Proficiency in email distribution platforms used for content creation and distribution. Excellent interpersonal skills with the ability to adapt to the needs of different stakeholders Exemplary copyediting skills and attention to detail Ability to apply practical thinking to execute tasks effectively while understanding the strategic goals set by leadership Ability to think flexibly while maintaining a consistent institutional image and brand A desire to work in a team-focused, community environment A proven commitment to the safeguarding and welfare of children The American School in London is committed to safeguarding and promoting the welfare of children and young people and expects all trustees, employees and volunteers to share this commitment. All new appointments will be subject to appropriate checks: Disclosure and Barring Service (DBS enhanced), Disqualification by Association Self-Declaration, Declaration of Criminal Record, checks against the Teaching Regulation Agency (TRA) Prohibition List (Teacher Status Checks) including Identity, Address, Date of Birth, a Full Employment History, Right to Work in the UK, overseas checks where applicable, at least 2 references (one with current or most recent employer, where appropriate) and original documentation of Qualifications (where appropriate). For positions into Senior Management a Prohibition from Management Check (s128 Directive) will also be undertaken. All posts involving direct contact with children are exempt from the Rehabilitation of Offenders Act 1974. However, amendments to the Exceptions Order 1975 (2013 & 2020) provide that certain spent convictions and cautions are 'protected'. These are not subject to disclosure to employers and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website. Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. You may be asked for further information about your criminal history during the recruitment process. If your application is successful, this self-disclosure information will be checked against information from the Disclosure & Barring Service before your appointment is confirmed. ASL is dedicated to fostering courageous global citizenship in a diverse and inclusive school environment. In our international community, we aspire for the cultures and backgrounds of our employees to mirror those of our families and student body, and we enthusiastically welcome applications from candidates who bring diverse life experiences, perspectives and skills. Educators with knowledge of global education and prospective applicants for any position who are committed to diversity and inclusion are particularly welcome to apply. The American School in London will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, genetic information, gender identity or expression, sexual orientation, marital status, maternity or parental status, or any other legally recognised protected basis under local law.
Nov 01, 2025
Full time
The marketing and communications manager plays a key role in telling ASL's story and advancing the school's visibility. This hands-on role is responsible for creating, coordinating, and delivering high-quality communication materials that support departmental and school-wide goals, ensuring all outputs align with the school's brand and messaging standards. This position reports to the Director of Marketing and Communications, who in turn reports to the Dean of Admissions. This is a five-day-per-week role with one day of remote work permitted per week. Summary of duties Content creation and storytelling Manage, write, and publish materials for a variety of school departments, including but not limited to Admissions, Development, Parent Community Association, and current families Write engaging and compelling blogs and news stories for the website Capture ad hoc photography and maintain photo filing to enhance digital storytelling Draft social media copy that reflects, delights and informs our audiences, including prospective parents, alumni, current parents, employees and students. Edit small-scale video editing projects Digital and web communications Collaborate with the Web Editor to ensure web content aligns with institutional messaging and brand standards, and write content for additional or updated webpages as needed Execute and manage the creation, scheduling, and delivery of bulk email communications Monitor and analyze the effectiveness of digital email communications, providing insights to inform future strategies Implement social media plans by creating and scheduling content in line with strategies set by the Director of Marketing and Communications Brand and project coordination Maintain a detailed calendar for communications deliverables to ensure timely and high-quality outputs across all channels Support the development and implementation of communication plans and campaigns by executing assigned tasks under the direction of the Director of Marketing and Communications and/or the Dean of Admissions Ensure all outputs adhere to ASL brand guidelines Other responsibilities Perform any other duties as are within the scope, spirit and purpose of the job, including occasional weekend and evening hours for event coverage Support the Director of Marketing & Communications and, when needed, serve as their substitute Essential qualifications/experience Outstanding communication skills: verbal, written, organizational and administrative Proficiency in Adobe Creative Cloud Proficiency in email distribution platforms used for content creation and distribution. Excellent interpersonal skills with the ability to adapt to the needs of different stakeholders Exemplary copyediting skills and attention to detail Ability to apply practical thinking to execute tasks effectively while understanding the strategic goals set by leadership Ability to think flexibly while maintaining a consistent institutional image and brand A desire to work in a team-focused, community environment A proven commitment to the safeguarding and welfare of children The American School in London is committed to safeguarding and promoting the welfare of children and young people and expects all trustees, employees and volunteers to share this commitment. All new appointments will be subject to appropriate checks: Disclosure and Barring Service (DBS enhanced), Disqualification by Association Self-Declaration, Declaration of Criminal Record, checks against the Teaching Regulation Agency (TRA) Prohibition List (Teacher Status Checks) including Identity, Address, Date of Birth, a Full Employment History, Right to Work in the UK, overseas checks where applicable, at least 2 references (one with current or most recent employer, where appropriate) and original documentation of Qualifications (where appropriate). For positions into Senior Management a Prohibition from Management Check (s128 Directive) will also be undertaken. All posts involving direct contact with children are exempt from the Rehabilitation of Offenders Act 1974. However, amendments to the Exceptions Order 1975 (2013 & 2020) provide that certain spent convictions and cautions are 'protected'. These are not subject to disclosure to employers and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website. Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. You may be asked for further information about your criminal history during the recruitment process. If your application is successful, this self-disclosure information will be checked against information from the Disclosure & Barring Service before your appointment is confirmed. ASL is dedicated to fostering courageous global citizenship in a diverse and inclusive school environment. In our international community, we aspire for the cultures and backgrounds of our employees to mirror those of our families and student body, and we enthusiastically welcome applications from candidates who bring diverse life experiences, perspectives and skills. Educators with knowledge of global education and prospective applicants for any position who are committed to diversity and inclusion are particularly welcome to apply. The American School in London will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, genetic information, gender identity or expression, sexual orientation, marital status, maternity or parental status, or any other legally recognised protected basis under local law.
Join MMCG as a Regional Dementia Support Manager Location: North/South Region (with travel across portfolio) Reporting to: Head of Dementia Development Are you ready to champion person-centred dementia care across multiple care homes? Do you believe in seeing the person before the diagnosis and empowering teams to deliver emotionally intelligent support? If so, we'd love to hear from you. About the Role We're looking for a dynamic and compassionate Regional Dementia Support Manager to lead the implementation of our Dementia Pledge across MMCG homes. You'll work closely with our Lifestyle, Operations, and Quality teams to elevate dementia care standards, mentor Dementia Ambassadors, and deliver emotionally-led education that truly makes a difference. This is a hands-on, multi-site role where you'll: Coach and mentor care teams to deliver exceptional dementia support Lead forums, training sessions, and family engagement initiatives Develop and deliver our Dementia Ambassador programme Role model best practice and support services managing distress Collaborate on new lifestyle and hospitality innovations Represent MMCG at events, roadshows, and conferences What We're Looking For You'll bring: Proven experience in dementia care across social care settings Confidence in coaching, mentoring, and delivering impactful training A creative mindset and ability to influence senior stakeholders Advanced qualifications in dementia or a relevant health field Strong time management and multi-site leadership skills Willingness to be on the road visiting our services with occasional overnight stays A full UK driving licence Bonus points if you've presented at events like Dementia Congress or led dementia education projects in care homes. What We Offer Alongside a competitive salary and car allowance, we're proud to offer industry-leading benefits including: Private medical cover (Bupa) 4x salary life assurance Royal London pension scheme 25 days holiday + bank holidays Holiday Flex (buy extra days) Simply Health cashback & virtual GP Enhanced maternity/paternity/adoption pay Flexible working patterns Cycle to work scheme Discounts across retailers, gyms, and leisure providers Free Will Service, Blue Light Card, and more
Oct 31, 2025
Full time
Join MMCG as a Regional Dementia Support Manager Location: North/South Region (with travel across portfolio) Reporting to: Head of Dementia Development Are you ready to champion person-centred dementia care across multiple care homes? Do you believe in seeing the person before the diagnosis and empowering teams to deliver emotionally intelligent support? If so, we'd love to hear from you. About the Role We're looking for a dynamic and compassionate Regional Dementia Support Manager to lead the implementation of our Dementia Pledge across MMCG homes. You'll work closely with our Lifestyle, Operations, and Quality teams to elevate dementia care standards, mentor Dementia Ambassadors, and deliver emotionally-led education that truly makes a difference. This is a hands-on, multi-site role where you'll: Coach and mentor care teams to deliver exceptional dementia support Lead forums, training sessions, and family engagement initiatives Develop and deliver our Dementia Ambassador programme Role model best practice and support services managing distress Collaborate on new lifestyle and hospitality innovations Represent MMCG at events, roadshows, and conferences What We're Looking For You'll bring: Proven experience in dementia care across social care settings Confidence in coaching, mentoring, and delivering impactful training A creative mindset and ability to influence senior stakeholders Advanced qualifications in dementia or a relevant health field Strong time management and multi-site leadership skills Willingness to be on the road visiting our services with occasional overnight stays A full UK driving licence Bonus points if you've presented at events like Dementia Congress or led dementia education projects in care homes. What We Offer Alongside a competitive salary and car allowance, we're proud to offer industry-leading benefits including: Private medical cover (Bupa) 4x salary life assurance Royal London pension scheme 25 days holiday + bank holidays Holiday Flex (buy extra days) Simply Health cashback & virtual GP Enhanced maternity/paternity/adoption pay Flexible working patterns Cycle to work scheme Discounts across retailers, gyms, and leisure providers Free Will Service, Blue Light Card, and more
Join MMCG as a Regional Dementia Support Manager Location: North/South Region (with travel across portfolio) Reporting to: Head of Dementia Development Are you ready to champion person centred dementia care across multiple care homes? Do you believe in seeing the person before the diagnosis and empowering teams to deliver emotionally intelligent support? If so, we'd love to hear from you. About the Role We're looking for a dynamic and compassionate Regional Dementia Support Manager to lead the implementation of our Dementia Pledge across MMCG homes. You'll work closely with our Lifestyle, Operations, and Quality teams to elevate dementia care standards, mentor Dementia Ambassadors, and deliver emotionally led education that truly makes a difference. This is a hands on, multi site role where you'll: Coach and mentor care teams to deliver exceptional dementia support Lead forums, training sessions, and family engagement initiatives Develop and deliver our Dementia Ambassador programme Role model best practice and support services managing distress Collaborate on new lifestyle and hospitality innovations Represent MMCG at events, roadshows, and conferences What We're Looking For You'll bring: Proven experience in dementia care across social care settings Confidence in coaching, mentoring, and delivering impactful training A creative mindset and ability to influence senior stakeholders Advanced qualifications in dementia or a relevant health field Strong time management and multi site leadership skills Willingness to be on the road visiting our services with occasional overnight stays A full UK driving licence Bonus points if you've presented at events like Dementia Congress or led dementia education projects in care homes. What We Offer Alongside a competitive salary and car allowance, we're proud to offer industry leading benefits including: Private medical cover (Bupa) 4x salary life assurance Royal London pension scheme 25 days holiday + bank holidays Holiday Flex (buy extra days) Simply Health cashback & virtual GP Enhanced maternity/paternity/adoption pay Flexible working patterns Cycle to work scheme Discounts across retailers, gyms, and leisure providers Free Will Service, Blue Light Card, and more
Oct 31, 2025
Full time
Join MMCG as a Regional Dementia Support Manager Location: North/South Region (with travel across portfolio) Reporting to: Head of Dementia Development Are you ready to champion person centred dementia care across multiple care homes? Do you believe in seeing the person before the diagnosis and empowering teams to deliver emotionally intelligent support? If so, we'd love to hear from you. About the Role We're looking for a dynamic and compassionate Regional Dementia Support Manager to lead the implementation of our Dementia Pledge across MMCG homes. You'll work closely with our Lifestyle, Operations, and Quality teams to elevate dementia care standards, mentor Dementia Ambassadors, and deliver emotionally led education that truly makes a difference. This is a hands on, multi site role where you'll: Coach and mentor care teams to deliver exceptional dementia support Lead forums, training sessions, and family engagement initiatives Develop and deliver our Dementia Ambassador programme Role model best practice and support services managing distress Collaborate on new lifestyle and hospitality innovations Represent MMCG at events, roadshows, and conferences What We're Looking For You'll bring: Proven experience in dementia care across social care settings Confidence in coaching, mentoring, and delivering impactful training A creative mindset and ability to influence senior stakeholders Advanced qualifications in dementia or a relevant health field Strong time management and multi site leadership skills Willingness to be on the road visiting our services with occasional overnight stays A full UK driving licence Bonus points if you've presented at events like Dementia Congress or led dementia education projects in care homes. What We Offer Alongside a competitive salary and car allowance, we're proud to offer industry leading benefits including: Private medical cover (Bupa) 4x salary life assurance Royal London pension scheme 25 days holiday + bank holidays Holiday Flex (buy extra days) Simply Health cashback & virtual GP Enhanced maternity/paternity/adoption pay Flexible working patterns Cycle to work scheme Discounts across retailers, gyms, and leisure providers Free Will Service, Blue Light Card, and more
Job Description - Senior Account Director (EMEA) About Greenpark Greenpark is a global, multi award winning, performance driven content leader and brand publishing agency. Our purpose is to create meaningful connections that impact people's lives through performance driven content for search and social. Our unique expertise in Insights & SEO, Creative Content and Performance Tech are delivered to our clients via an ad agency and in house model. We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Kellogg's, Emma Sleep, De Beers and more. Our Values As a culture, we strive and act together in our ambition to make a positive impact for the people and brands we serve; we do everything with kindness and respect at the core. 'We Strive', 'Acting Together', 'With Kindness' are the values that guide us. About the role Why The Job Exists To lead and grow positive and long lasting relationships with senior GP clients. To lead organic account growth for set accounts, driving upsell and contributing to the overall business target. To strategically lead specified projects and accounts, ensuring the highest possible quality of work. To provide a key leadership role for your team and the teams working on your accounts. What The Job Covers Senior client relationships for assigned projects. Account strategy and account wide quality control. Account growth and profitability within business targets. Internal project reporting and communications. Reporting and Communication Structure The Senior Account Director reports into the Group Account Director. Performance and progression are reviewed together with the HCS. Deliverables and reviews of work should be done alongside the HCS if relevant for the project. Overall account issues or concerns should be escalated to the HCS, who then in turn reports into the MD. The Senior AD delegates relevant tasks, provides leadership and quality control against deliverables. What you'll do Client Leadership Serve as the primary senior contact for your key client accounts, building strong, long term relationships. Understand your clients on a personal level as well as their business, industry and goals to provide strategic counsel and anticipate needs. Partner with the lead strategist to initiate strategic planning sessions and campaign development aligning with the clients' objectives. Ensure client satisfaction and retention through proactive communication and performance excellence. Account Management & Strategy Oversee the development and execution of multi channel digital marketing strategies (including paid media, SEO, social, web, content, CRM, etc.). Work with the Project Director to manage timelines, budgets, and deliverables to ensure efficiency and profitability. Drive quarterly business reviews and campaign performance reporting. Translate client briefs into actionable plans, ensuring alignment across teams. Foster a collaborative, high performing culture that encourages innovation and accountability. Business Development and Commercial Performance The Client Services team is responsible for contributing to sales targets by identifying organic growth opportunities within existing accounts. The Senior Account Director should work closely with the Sales Leads to do this. Individual client and project targets are set as part of the wider team and business targets. The Senior Account Director should lead the generation of ideas that could help the business upsell, develop work or move into new areas of work in order to meet these targets. The Senior Account Director should ensure client satisfaction and maintain a high quality of work, thus positioning GP as a key long term partner and presentation. Collaborate with leadership to refine service offerings and explore strategic partnerships. Financial Oversee the financial performance of assigned projects. Liaise with the project management and operations teams on expenditures and spending against client budget, escalating to HCS as required. Report to the HCS and finance team as required on the financial health of a project or account, and leading conversations with client relating to any additional or unexpected expenditures. Stay up to date on the finance team's internal project tracking process and adhere to this, with relevant updates provided as needed. Track project revenue recognition by keeping the monthly forecast up to date and accurate on a weekly basis, reporting back to the HCS, MD and Operators Director. Support the team in the management of workload to help us hit our 4MF targets, wherever possible. Drive project efficiencies, ensure work is profitable, and contribute to forecasting. Further Responsibilities Act in good faith to the Company and its Shareholders at all times; Maintain loyalty and respect for fellow managers; Set and maintain high standards and lead by example; Inspire, motivate and communicate; Praise good work and constructively criticise when appropriate; Maintain awareness of your team's pressures and problems and work to resolve where possible. How we'll support you 25 days of holidays per year + UK bank holidays and your birthday off. Christmas Closure - extra days on top of your holiday allowance. A monthly entertainment subscription paid by the company (e.g. Amazon Prime, Netflix, Spotify, etc.). Private pension and private healthcare insurance. Access to VDU Eye Tests and Employee Assistance Programme (EAP). Participate in wellness and peer recognition initiatives (e.g. On The Spot Awards and Value Champion Awards). LinkedIn Learning - Access to a leading online learning platform, which offers a wide variety of courses including business, creative and technical skills. Referral Bonus Scheme. Social Events - Join us for our major annual social events: Spring, Summer, Halloween and Christmas parties, plus many other ad hoc events. Enhanced maternity/paternity leave allowances. WFA policy - work from abroad for up to 4 weeks per year. Yearly Calm subscription.
Oct 31, 2025
Full time
Job Description - Senior Account Director (EMEA) About Greenpark Greenpark is a global, multi award winning, performance driven content leader and brand publishing agency. Our purpose is to create meaningful connections that impact people's lives through performance driven content for search and social. Our unique expertise in Insights & SEO, Creative Content and Performance Tech are delivered to our clients via an ad agency and in house model. We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Kellogg's, Emma Sleep, De Beers and more. Our Values As a culture, we strive and act together in our ambition to make a positive impact for the people and brands we serve; we do everything with kindness and respect at the core. 'We Strive', 'Acting Together', 'With Kindness' are the values that guide us. About the role Why The Job Exists To lead and grow positive and long lasting relationships with senior GP clients. To lead organic account growth for set accounts, driving upsell and contributing to the overall business target. To strategically lead specified projects and accounts, ensuring the highest possible quality of work. To provide a key leadership role for your team and the teams working on your accounts. What The Job Covers Senior client relationships for assigned projects. Account strategy and account wide quality control. Account growth and profitability within business targets. Internal project reporting and communications. Reporting and Communication Structure The Senior Account Director reports into the Group Account Director. Performance and progression are reviewed together with the HCS. Deliverables and reviews of work should be done alongside the HCS if relevant for the project. Overall account issues or concerns should be escalated to the HCS, who then in turn reports into the MD. The Senior AD delegates relevant tasks, provides leadership and quality control against deliverables. What you'll do Client Leadership Serve as the primary senior contact for your key client accounts, building strong, long term relationships. Understand your clients on a personal level as well as their business, industry and goals to provide strategic counsel and anticipate needs. Partner with the lead strategist to initiate strategic planning sessions and campaign development aligning with the clients' objectives. Ensure client satisfaction and retention through proactive communication and performance excellence. Account Management & Strategy Oversee the development and execution of multi channel digital marketing strategies (including paid media, SEO, social, web, content, CRM, etc.). Work with the Project Director to manage timelines, budgets, and deliverables to ensure efficiency and profitability. Drive quarterly business reviews and campaign performance reporting. Translate client briefs into actionable plans, ensuring alignment across teams. Foster a collaborative, high performing culture that encourages innovation and accountability. Business Development and Commercial Performance The Client Services team is responsible for contributing to sales targets by identifying organic growth opportunities within existing accounts. The Senior Account Director should work closely with the Sales Leads to do this. Individual client and project targets are set as part of the wider team and business targets. The Senior Account Director should lead the generation of ideas that could help the business upsell, develop work or move into new areas of work in order to meet these targets. The Senior Account Director should ensure client satisfaction and maintain a high quality of work, thus positioning GP as a key long term partner and presentation. Collaborate with leadership to refine service offerings and explore strategic partnerships. Financial Oversee the financial performance of assigned projects. Liaise with the project management and operations teams on expenditures and spending against client budget, escalating to HCS as required. Report to the HCS and finance team as required on the financial health of a project or account, and leading conversations with client relating to any additional or unexpected expenditures. Stay up to date on the finance team's internal project tracking process and adhere to this, with relevant updates provided as needed. Track project revenue recognition by keeping the monthly forecast up to date and accurate on a weekly basis, reporting back to the HCS, MD and Operators Director. Support the team in the management of workload to help us hit our 4MF targets, wherever possible. Drive project efficiencies, ensure work is profitable, and contribute to forecasting. Further Responsibilities Act in good faith to the Company and its Shareholders at all times; Maintain loyalty and respect for fellow managers; Set and maintain high standards and lead by example; Inspire, motivate and communicate; Praise good work and constructively criticise when appropriate; Maintain awareness of your team's pressures and problems and work to resolve where possible. How we'll support you 25 days of holidays per year + UK bank holidays and your birthday off. Christmas Closure - extra days on top of your holiday allowance. A monthly entertainment subscription paid by the company (e.g. Amazon Prime, Netflix, Spotify, etc.). Private pension and private healthcare insurance. Access to VDU Eye Tests and Employee Assistance Programme (EAP). Participate in wellness and peer recognition initiatives (e.g. On The Spot Awards and Value Champion Awards). LinkedIn Learning - Access to a leading online learning platform, which offers a wide variety of courses including business, creative and technical skills. Referral Bonus Scheme. Social Events - Join us for our major annual social events: Spring, Summer, Halloween and Christmas parties, plus many other ad hoc events. Enhanced maternity/paternity leave allowances. WFA policy - work from abroad for up to 4 weeks per year. Yearly Calm subscription.
Overview Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission As a Senior Product Manager with an E-Commerce focus, you'll play a pivotal role in shaping the future of our commerce experience - from checkout flows and platform integrations to scaling partner relationships and improving merchant onboarding. Reporting to a senior PM currently stretched across multiple initiatives, you'll bring clarity, ownership, and momentum to a critical area of our product. You will: Own the roadmap and delivery for key product areas related to e-commerce functionality and integrations, ensuring alignment with company-wide goals Lead product discovery and definition, leveraging user research, merchant interviews, data analysis, and competitive benchmarking to uncover insights Translate insights into clear, prioritised product requirements, collaborating with Design, Engineering, Marketing, and Ops to prototype and ship quickly Drive third-party procurement and integration decisions, assessing platform capabilities and making commercially sound build-vs-buy recommendations Manage and expand relationships with commerce platform partners (e.g. Shopify, BigCommerce, Wix, Squarespace, WooCommerce), ensuring technical and strategic alignment. Experience with recurring billing providers a bonus. Balance short-term wins with long-term value, always focused on improving merchant experience and growing business impact Optimise for Payment Conversion, while delivering a best in class merchant and consumer experience Define and monitor KPIs, and iterate post-launch to optimise for adoption, conversion, and retention Lead go-to-market planning, ensuring Customer Success and other teams are set up to support and scale product rollouts Champion merchant needs and customer experience, advocating for simplicity, usability, and measurable outcomes across the product lifecycle Contribute to internal systems and tools that streamline onboarding, activation, and scaling of e-commerce merchants Your Story You're a product leader who understands what it takes to build scalable e-commerce products. You can balance strategy and execution, bring clarity to complex spaces, and drive high-impact outcomes. You have: 5+ years of product management experience, ideally in fast-growing tech, SaaS, or commerce businesses Experience in some or all of the following: Deep domain expertise in commerce platforms, with hands-on experience building for or integrating with tools like Shopify, BigCommerce, Prestashop, Shopware, Wix, Squarespace, or WooCommerce Experience in building Web SDKs, Hosted Payment Pages and Payment Links Strong understanding of merchant pain points, workflows, and platform ecosystems across the e-commerce stack Experience evaluating third-party tools and integrations, and managing partnerships with platform providers Experience working with technical products is highly desirable - e.g. APIs, DBs, SDKs. iOS/Android is a bonus. Experience with technical and developer-first products. A background in e-commerce development, commercial operations, or technical sales is a plus - especially if it includes side projects or hands-on store-building A builder mindset - comfortable operating in 0 1 environments, and owning initiatives end to end Comfort with ambiguity, with the ability to prioritise, align stakeholders, and make decisions quickly A data-informed approach, with experience running A/B tests, analysing funnel metrics, and tracking product performance Excellent communication and collaboration skills, able to engage both technical and commercial stakeholders A strong customer-centric mindset, constantly thinking about how to make life better for merchants and their customers Excellent written and verbal communication, with clear documentation and structured thinking The Perks Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness, and nutrition apps Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support Cycle-to-Work Scheme Health and Life Insurance Pension Scheme 25 days of Annual Leave (+ Bank Holidays) Office snacks every day Friendly, comfortable, and informal office environment in Central London Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application-we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
Oct 31, 2025
Full time
Overview Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission As a Senior Product Manager with an E-Commerce focus, you'll play a pivotal role in shaping the future of our commerce experience - from checkout flows and platform integrations to scaling partner relationships and improving merchant onboarding. Reporting to a senior PM currently stretched across multiple initiatives, you'll bring clarity, ownership, and momentum to a critical area of our product. You will: Own the roadmap and delivery for key product areas related to e-commerce functionality and integrations, ensuring alignment with company-wide goals Lead product discovery and definition, leveraging user research, merchant interviews, data analysis, and competitive benchmarking to uncover insights Translate insights into clear, prioritised product requirements, collaborating with Design, Engineering, Marketing, and Ops to prototype and ship quickly Drive third-party procurement and integration decisions, assessing platform capabilities and making commercially sound build-vs-buy recommendations Manage and expand relationships with commerce platform partners (e.g. Shopify, BigCommerce, Wix, Squarespace, WooCommerce), ensuring technical and strategic alignment. Experience with recurring billing providers a bonus. Balance short-term wins with long-term value, always focused on improving merchant experience and growing business impact Optimise for Payment Conversion, while delivering a best in class merchant and consumer experience Define and monitor KPIs, and iterate post-launch to optimise for adoption, conversion, and retention Lead go-to-market planning, ensuring Customer Success and other teams are set up to support and scale product rollouts Champion merchant needs and customer experience, advocating for simplicity, usability, and measurable outcomes across the product lifecycle Contribute to internal systems and tools that streamline onboarding, activation, and scaling of e-commerce merchants Your Story You're a product leader who understands what it takes to build scalable e-commerce products. You can balance strategy and execution, bring clarity to complex spaces, and drive high-impact outcomes. You have: 5+ years of product management experience, ideally in fast-growing tech, SaaS, or commerce businesses Experience in some or all of the following: Deep domain expertise in commerce platforms, with hands-on experience building for or integrating with tools like Shopify, BigCommerce, Prestashop, Shopware, Wix, Squarespace, or WooCommerce Experience in building Web SDKs, Hosted Payment Pages and Payment Links Strong understanding of merchant pain points, workflows, and platform ecosystems across the e-commerce stack Experience evaluating third-party tools and integrations, and managing partnerships with platform providers Experience working with technical products is highly desirable - e.g. APIs, DBs, SDKs. iOS/Android is a bonus. Experience with technical and developer-first products. A background in e-commerce development, commercial operations, or technical sales is a plus - especially if it includes side projects or hands-on store-building A builder mindset - comfortable operating in 0 1 environments, and owning initiatives end to end Comfort with ambiguity, with the ability to prioritise, align stakeholders, and make decisions quickly A data-informed approach, with experience running A/B tests, analysing funnel metrics, and tracking product performance Excellent communication and collaboration skills, able to engage both technical and commercial stakeholders A strong customer-centric mindset, constantly thinking about how to make life better for merchants and their customers Excellent written and verbal communication, with clear documentation and structured thinking The Perks Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness, and nutrition apps Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support Cycle-to-Work Scheme Health and Life Insurance Pension Scheme 25 days of Annual Leave (+ Bank Holidays) Office snacks every day Friendly, comfortable, and informal office environment in Central London Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application-we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
Who are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer's game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world's leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of TikTok, Snap, YouTube and Meta. We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the 'True Human Influence' movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 170+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences. Job Title Senior Account Executive, Client Services Reporting of the role This role reports to an Account Director, Client Services Overview of the job In this exciting role you will be working directly with some of our most high profile clients and social platforms. You will work collaboratively with teams, while being responsible for successfully sourcing and building relationships with multiple influencers across a range of verticals. 3 best things about the job Be part of one of the fastest-growing Global influencer marketing agencies The chance to work on a variety of world-renowned brands across different categories (i.e. health, beauty, haircare, home) and social platforms. Joining the business at a time of growth and expansion in the MENA region Measures of success In the first few months, you would have: Met the team: Spent 1:1 with your line manager and other team members to build rapport and understand how your role fits into the overall structure. Familiarised yourself with key processes: Particular reference to our master docs, reporting, and creator selection processes. Learned our key systems: Reference to Slack, G-drive tools, IQ, Sharepoint, and Waves. Established creator comms understanding: Identify creators, contact/negotiate with them, and onboard them to Waves. Creator management: Draft contracts using our internal processes and platforms; work on creator briefs; deliver creator lists including outsource, reach out, negotiations and management of creators; share creator guidelines across campaigns. Initiated minimal client interaction: Answer client questions when needed and support client comms on calls and via email with help from your manager. Roles & Responsibilities: Support with the day-to-day management of creator and branded content campaigns, across key social platforms with a focus on our clients in MENA Reviewing creator content to ensure it meets campaign briefing requirements and expectations. Expert knowledge of the creator community. Responsible for building and nurturing relationships with creators, and managing comms with creators and talent management agencies. Support the campaigns team with strategic creator research, vetting, sourcing and outreach ensuring relevancy and diversity. Oversee and manage campaigns via our platform, Waves, including brief & content uploads and creator payments. Ensuring all campaigns are set up correctly across our platforms and tools including Waves & Supporting Account Managers and Senior Account Managers with daily campaign statuses, sharing updates with clients where needed. Work on end-of-campaign reports alongside Account Managers and Senior Account Managers to ensure we exceed client expectations. Support with events and workshop initiative What you will need: Passion for creators and very familiar with platforms including TikTok & Instagram. Experience being organised and meticulous about meeting deadlines with excellent attention to detail. High energy and ability to multitask, with a real ability to quickly prioritise across several projects. A proven team player with a proactive and positive approach to achieving goals and supporting the work of others. Able to build strong rapport and relationships both internally and externally. The ability to remain calm under pressure. Not afraid to roll the sleeves up and get involved with day-to-day tasks when required. Strong negotiation, presentation and communication skills A few of our core benefits: Private Healthcare through Vitality Wellbeing support through Vitality including EAP & Mental Health cover 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs) For more information on our benefits, perks and what makes us unique, please visit our website here At Influencer, we're committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
Oct 30, 2025
Full time
Who are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer's game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world's leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of TikTok, Snap, YouTube and Meta. We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the 'True Human Influence' movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 170+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences. Job Title Senior Account Executive, Client Services Reporting of the role This role reports to an Account Director, Client Services Overview of the job In this exciting role you will be working directly with some of our most high profile clients and social platforms. You will work collaboratively with teams, while being responsible for successfully sourcing and building relationships with multiple influencers across a range of verticals. 3 best things about the job Be part of one of the fastest-growing Global influencer marketing agencies The chance to work on a variety of world-renowned brands across different categories (i.e. health, beauty, haircare, home) and social platforms. Joining the business at a time of growth and expansion in the MENA region Measures of success In the first few months, you would have: Met the team: Spent 1:1 with your line manager and other team members to build rapport and understand how your role fits into the overall structure. Familiarised yourself with key processes: Particular reference to our master docs, reporting, and creator selection processes. Learned our key systems: Reference to Slack, G-drive tools, IQ, Sharepoint, and Waves. Established creator comms understanding: Identify creators, contact/negotiate with them, and onboard them to Waves. Creator management: Draft contracts using our internal processes and platforms; work on creator briefs; deliver creator lists including outsource, reach out, negotiations and management of creators; share creator guidelines across campaigns. Initiated minimal client interaction: Answer client questions when needed and support client comms on calls and via email with help from your manager. Roles & Responsibilities: Support with the day-to-day management of creator and branded content campaigns, across key social platforms with a focus on our clients in MENA Reviewing creator content to ensure it meets campaign briefing requirements and expectations. Expert knowledge of the creator community. Responsible for building and nurturing relationships with creators, and managing comms with creators and talent management agencies. Support the campaigns team with strategic creator research, vetting, sourcing and outreach ensuring relevancy and diversity. Oversee and manage campaigns via our platform, Waves, including brief & content uploads and creator payments. Ensuring all campaigns are set up correctly across our platforms and tools including Waves & Supporting Account Managers and Senior Account Managers with daily campaign statuses, sharing updates with clients where needed. Work on end-of-campaign reports alongside Account Managers and Senior Account Managers to ensure we exceed client expectations. Support with events and workshop initiative What you will need: Passion for creators and very familiar with platforms including TikTok & Instagram. Experience being organised and meticulous about meeting deadlines with excellent attention to detail. High energy and ability to multitask, with a real ability to quickly prioritise across several projects. A proven team player with a proactive and positive approach to achieving goals and supporting the work of others. Able to build strong rapport and relationships both internally and externally. The ability to remain calm under pressure. Not afraid to roll the sleeves up and get involved with day-to-day tasks when required. Strong negotiation, presentation and communication skills A few of our core benefits: Private Healthcare through Vitality Wellbeing support through Vitality including EAP & Mental Health cover 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs) For more information on our benefits, perks and what makes us unique, please visit our website here At Influencer, we're committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, gamified, and deeply engaging. With a community of over 6 million learners, we're transforming how cybersecurity skills are taught from classrooms to global enterprises. We're looking for a Senior Customer Success Manager (Education) to own and grow relationships with universities, schools, and training providers who use TryHackMe to educate the next generation of cybersecurity talent. You'll ensure every institution in your portfolio sees measurable outcomes, renews with confidence, and advocates for TryHackMe across the education landscape. Role Overview As the Senior CSM (Education), you'll manage a £2M+ portfolio of 130+ educational accounts, ensuring they achieve meaningful adoption and impact. Unlike traditional SaaS renewals, our EDU customers purchase on flexible academic timelines - semester-based, modular, or annual. You'll navigate this complexity by building deep partnerships with educators, anticipating renewal needs, and ensuring our platform becomes an indispensable teaching tool. Key Responsibilities Customer Outcomes & Retention Serve as the primary relationship owner for your education portfolio, driving adoption, engagement, and satisfaction. Help educators and program leads embed TryHackMe into curricula, ensuring a seamless student experience. Monitor and act on usage data to predict churn risks and proactively re-engage accounts. Partner with Account Management to drive Net Revenue Retention (NRR >120%) through renewals and expansions. Strategic Growth & Expansion Identify patterns in usage, renewal cycles, and purchasing behavior to develop scalable playbooks. Spot expansion opportunities (e.g., departmental rollouts, new licenses, product add-ons). Collaborate with Sales, Marketing, and Product to influence the education roadmap and improve the EDU offering. Support RFPs and tender submissions with impact data, case studies, and success metrics. Leadership & Enablement Demonstrates a strong understanding of Customer Success principles and practices, applying established methodologies and data-driven approaches to improve customer outcomes and team performance within the EDU segment. Shows initiative by taking ownership of specialized projects that enhance team structure and scalability including coordinating or managing initiatives that establish guidelines, templates, frameworks, and best practices to drive consistency and operational excellence. Mentors junior CSMs, sharing expertise, promoting best practices, and helping to shape scalable CS processes tailored to the needs of education customers. Contributes to the development of internal playbooks, health metrics, and ideal customer profiles for education accounts, supporting proactive engagement and long-term retention. Acts as the internal voice of the educator, synthesizing customer insights and feedback to inform product development, process improvements, and strategic decision-making across teams. Data-Driven Execution Regularly analyze engagement and retention metrics to guide proactive outreach. Maintain accurate forecasting, renewal status, and risk tracking in our CRM and CS platforms. Report performance and opportunities to leadership with clarity and speed. What Success Looks Like NRR of 120%+ across your education portfolio. At least 90% renewal rate year over year. High customer advocacy: referrals, case studies, or participation in marketing events. Clear contribution to internal efficiency (playbooks, reporting, onboarding improvements). Recognition as a trusted strategic advisor by educators and internal stakeholders alike. About You Essential Skills & Experience 3+ years in Customer Success, Account Management, or Educational Partnerships within a SaaS or EdTech company. Proven success managing large customer portfolios with renewal and growth targets. Experience working with education institutions (universities, training providers, or schools). Strong data literacy - comfortable using data to drive decision-making and storytelling. Excellent communication and stakeholder management skills, from faculty members to procurement teams. Track record of mentoring peers or improving processes across a CS team. Desirable Experience with tools like HubSpot and ChurnZero. Familiarity with cybersecurity education or technical learning platforms. Exposure to RFP processes, public-sector procurement, or B2B SaaS renewals. Traits that Thrive at TryHackMe We hire people who care - about their craft, their customers, and our mission. Our most successful CSMs embody: Ownership: You act like a business owner; if not you, then who? Speed: You prioritize progress over perfection. Empathy: You care deeply about the learner and educator experience. Resilience: You're resourceful, persistent, and solution-oriented. Craftsmanship: You love refining your approach and setting new standards. These align with our CS values of Customer Empathy, Growth Mindset, Accountability, and Execution Speed. Benefits & Perks Salary - We hire across 34+ countries. We determine salaries based on Geographic Location, Seniority, Interview Performance, and Market Rates using leading compensation benchmarking tools. 100% Remote - In a fully digital world, work from anywhere you want! Tools - a dedicated work laptop + any accessories you need to do your best work. Swag Pack - start your TryHackMe journey with a sought-after branded swag bundle! Personal Development - £2,500 training budget to acquire certifications, books and more. ️ Company Retreat - an annual company retreat, fully paid for by us! Health Insurance - if you're in a country that doesn't have public health care. Enhanced Maternity & Paternity- an enhanced package on top of statutory requirements. 401k / Pension - TryHackMe makes it easy to save money for your retirement. Lunch on us - whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches. Free THM subscription for your circle - we know our platform can be transformative, and we want to extend that impact to your family and friends! Our Hiring Process Application - Submit your CV and a short note on why you're passionate about education & cybersecurity. Intro Call - 30-minute chat to learn more about you (and vice versa). Take-Home Task - Show how you'd approach a realistic EDU customer scenario. Panel Discussion - Deep dive into your task and experience. Final Chat with Leadership - Meet one of our founders and discuss mission alignment. Ready to empower the next generation of cybersecurity learners? Apply now at
Oct 30, 2025
Full time
At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, gamified, and deeply engaging. With a community of over 6 million learners, we're transforming how cybersecurity skills are taught from classrooms to global enterprises. We're looking for a Senior Customer Success Manager (Education) to own and grow relationships with universities, schools, and training providers who use TryHackMe to educate the next generation of cybersecurity talent. You'll ensure every institution in your portfolio sees measurable outcomes, renews with confidence, and advocates for TryHackMe across the education landscape. Role Overview As the Senior CSM (Education), you'll manage a £2M+ portfolio of 130+ educational accounts, ensuring they achieve meaningful adoption and impact. Unlike traditional SaaS renewals, our EDU customers purchase on flexible academic timelines - semester-based, modular, or annual. You'll navigate this complexity by building deep partnerships with educators, anticipating renewal needs, and ensuring our platform becomes an indispensable teaching tool. Key Responsibilities Customer Outcomes & Retention Serve as the primary relationship owner for your education portfolio, driving adoption, engagement, and satisfaction. Help educators and program leads embed TryHackMe into curricula, ensuring a seamless student experience. Monitor and act on usage data to predict churn risks and proactively re-engage accounts. Partner with Account Management to drive Net Revenue Retention (NRR >120%) through renewals and expansions. Strategic Growth & Expansion Identify patterns in usage, renewal cycles, and purchasing behavior to develop scalable playbooks. Spot expansion opportunities (e.g., departmental rollouts, new licenses, product add-ons). Collaborate with Sales, Marketing, and Product to influence the education roadmap and improve the EDU offering. Support RFPs and tender submissions with impact data, case studies, and success metrics. Leadership & Enablement Demonstrates a strong understanding of Customer Success principles and practices, applying established methodologies and data-driven approaches to improve customer outcomes and team performance within the EDU segment. Shows initiative by taking ownership of specialized projects that enhance team structure and scalability including coordinating or managing initiatives that establish guidelines, templates, frameworks, and best practices to drive consistency and operational excellence. Mentors junior CSMs, sharing expertise, promoting best practices, and helping to shape scalable CS processes tailored to the needs of education customers. Contributes to the development of internal playbooks, health metrics, and ideal customer profiles for education accounts, supporting proactive engagement and long-term retention. Acts as the internal voice of the educator, synthesizing customer insights and feedback to inform product development, process improvements, and strategic decision-making across teams. Data-Driven Execution Regularly analyze engagement and retention metrics to guide proactive outreach. Maintain accurate forecasting, renewal status, and risk tracking in our CRM and CS platforms. Report performance and opportunities to leadership with clarity and speed. What Success Looks Like NRR of 120%+ across your education portfolio. At least 90% renewal rate year over year. High customer advocacy: referrals, case studies, or participation in marketing events. Clear contribution to internal efficiency (playbooks, reporting, onboarding improvements). Recognition as a trusted strategic advisor by educators and internal stakeholders alike. About You Essential Skills & Experience 3+ years in Customer Success, Account Management, or Educational Partnerships within a SaaS or EdTech company. Proven success managing large customer portfolios with renewal and growth targets. Experience working with education institutions (universities, training providers, or schools). Strong data literacy - comfortable using data to drive decision-making and storytelling. Excellent communication and stakeholder management skills, from faculty members to procurement teams. Track record of mentoring peers or improving processes across a CS team. Desirable Experience with tools like HubSpot and ChurnZero. Familiarity with cybersecurity education or technical learning platforms. Exposure to RFP processes, public-sector procurement, or B2B SaaS renewals. Traits that Thrive at TryHackMe We hire people who care - about their craft, their customers, and our mission. Our most successful CSMs embody: Ownership: You act like a business owner; if not you, then who? Speed: You prioritize progress over perfection. Empathy: You care deeply about the learner and educator experience. Resilience: You're resourceful, persistent, and solution-oriented. Craftsmanship: You love refining your approach and setting new standards. These align with our CS values of Customer Empathy, Growth Mindset, Accountability, and Execution Speed. Benefits & Perks Salary - We hire across 34+ countries. We determine salaries based on Geographic Location, Seniority, Interview Performance, and Market Rates using leading compensation benchmarking tools. 100% Remote - In a fully digital world, work from anywhere you want! Tools - a dedicated work laptop + any accessories you need to do your best work. Swag Pack - start your TryHackMe journey with a sought-after branded swag bundle! Personal Development - £2,500 training budget to acquire certifications, books and more. ️ Company Retreat - an annual company retreat, fully paid for by us! Health Insurance - if you're in a country that doesn't have public health care. Enhanced Maternity & Paternity- an enhanced package on top of statutory requirements. 401k / Pension - TryHackMe makes it easy to save money for your retirement. Lunch on us - whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches. Free THM subscription for your circle - we know our platform can be transformative, and we want to extend that impact to your family and friends! Our Hiring Process Application - Submit your CV and a short note on why you're passionate about education & cybersecurity. Intro Call - 30-minute chat to learn more about you (and vice versa). Take-Home Task - Show how you'd approach a realistic EDU customer scenario. Panel Discussion - Deep dive into your task and experience. Final Chat with Leadership - Meet one of our founders and discuss mission alignment. Ready to empower the next generation of cybersecurity learners? Apply now at
Why come to Danish Crown? Here's a few reasons for you to think about. 28 days holiday plus bank holidays - that's 36 days holiday a year Enhanced maternity, paternity, adoption and share parental leave Enhanced company sick pay Company pension scheme Heavily discounted meat for all staff through the staff shop Well-being programmes, with free optional health care cash plans to cover your everyday healthcare costs and which offer a wide range of digital and virtual wellbeing tools to support both your health and the people you care about. Free Employee Assistance Programme for all colleagues and their families Free parking Free hot drinks on site Development opportunities for those that would like to progress in a global business Who is Danish Crown? We are a food company owned by Danish farmers, supplying high-quality food to customers and consumers all over the world. From butchers to business developers, we are more than 26,000 colleagues globally, with over 1,000 in the UK Business Unit. Job summary Supporting the trading arm of the Danish Crown Foodservice division, this role is responsible for all elements of the supply chain from procuring market-leading products and brands, managing inventories / distribution and value maximisation through strategic market placement. The post holder will build a customer base from scratch, taking full ownership of our trading arm targeting Wholesale and Foodservice businesses throughout the UK. Responsibilities Business Development Identify and pursue new business opportunities, including cold-calling and attending trade exhibitions to expand customer base Develop and implement strategic sales plans to meet monthly and annual sales targets Conduct market research to stay informed about industry trends, competitor activities and customer needs Client Relationship Management Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction Act as the primary point of contact for key accounts, conducting regular performance reviews and addressing client needs Sales Execution Present products or services in a structured and professional manner to potential customers Negotiate contracts, pricing and delivery terms with buyers and managers to close deals Monitor sales performance metrics, aiming to meet or exceed quotas Reporting and Analysis Prepare detailed sales forecasts, market activity reports and financial analysis to inform decision-making Provide feedback on customer preferences and market trends to support product development and marketing strategies Collaboration Work closely with internal teams (e.g., product, marketing, operations) to ensure seamless project implementation and alignment with customer expectations Deliver initiatives in line with key customers and Danish Crown strategy Requirements You must be based in the UK in a suitable location to visit Danish Croiwn sites regularly and maximise customer visits across the country where appropriate 10+ years of proven commercial trading experience with ability to work independently in a competitive environment and a strong track record of meeting or exceeding targets An established network in the UK market, preferably within a National or Regional Foodservice trading environment Strong commercial awareness with the ability to analyse financial data (e.g., profit margins) Excellent communication, negotiation and interpersonal skills to build trust with clients and stakeholders Proficiency in using digital tools such as CRM software for managing client data effectively Proficiency in Microsoft office suite (Word, Excel, Powerpoint, Access) A founder's mindset - you are proactive, resourceful, self-sufficient and excited to take ownership in a start-up environment Works collaboratively with others Drives vision and purpose Generates enthusiasm in others Balances own interests and others Seeks to understand different perspectives and include others Identifies and seizes new opportunities Displays a can do attitude even in challenging situations Persists in accomplishing objectives despite obstacles and set backs Quickly and decisively takes action in fast changing, unpredictable situations Shows initiative in demanding situations Sets demanding goals and has high standards Learns quickly in new situations Experiments to find new solutions Follows through on commitments Views mistakes as opportunities to learn Seeks new approaches to solve problems Seeks assignments that stretch themselves beyond comfort zone Gains trust and confidence of others easily Models high standards of honesty and integrity Demonstrates behaviour aligned with company values Leads by example Creates a positive and motivating work environment
Oct 30, 2025
Full time
Why come to Danish Crown? Here's a few reasons for you to think about. 28 days holiday plus bank holidays - that's 36 days holiday a year Enhanced maternity, paternity, adoption and share parental leave Enhanced company sick pay Company pension scheme Heavily discounted meat for all staff through the staff shop Well-being programmes, with free optional health care cash plans to cover your everyday healthcare costs and which offer a wide range of digital and virtual wellbeing tools to support both your health and the people you care about. Free Employee Assistance Programme for all colleagues and their families Free parking Free hot drinks on site Development opportunities for those that would like to progress in a global business Who is Danish Crown? We are a food company owned by Danish farmers, supplying high-quality food to customers and consumers all over the world. From butchers to business developers, we are more than 26,000 colleagues globally, with over 1,000 in the UK Business Unit. Job summary Supporting the trading arm of the Danish Crown Foodservice division, this role is responsible for all elements of the supply chain from procuring market-leading products and brands, managing inventories / distribution and value maximisation through strategic market placement. The post holder will build a customer base from scratch, taking full ownership of our trading arm targeting Wholesale and Foodservice businesses throughout the UK. Responsibilities Business Development Identify and pursue new business opportunities, including cold-calling and attending trade exhibitions to expand customer base Develop and implement strategic sales plans to meet monthly and annual sales targets Conduct market research to stay informed about industry trends, competitor activities and customer needs Client Relationship Management Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction Act as the primary point of contact for key accounts, conducting regular performance reviews and addressing client needs Sales Execution Present products or services in a structured and professional manner to potential customers Negotiate contracts, pricing and delivery terms with buyers and managers to close deals Monitor sales performance metrics, aiming to meet or exceed quotas Reporting and Analysis Prepare detailed sales forecasts, market activity reports and financial analysis to inform decision-making Provide feedback on customer preferences and market trends to support product development and marketing strategies Collaboration Work closely with internal teams (e.g., product, marketing, operations) to ensure seamless project implementation and alignment with customer expectations Deliver initiatives in line with key customers and Danish Crown strategy Requirements You must be based in the UK in a suitable location to visit Danish Croiwn sites regularly and maximise customer visits across the country where appropriate 10+ years of proven commercial trading experience with ability to work independently in a competitive environment and a strong track record of meeting or exceeding targets An established network in the UK market, preferably within a National or Regional Foodservice trading environment Strong commercial awareness with the ability to analyse financial data (e.g., profit margins) Excellent communication, negotiation and interpersonal skills to build trust with clients and stakeholders Proficiency in using digital tools such as CRM software for managing client data effectively Proficiency in Microsoft office suite (Word, Excel, Powerpoint, Access) A founder's mindset - you are proactive, resourceful, self-sufficient and excited to take ownership in a start-up environment Works collaboratively with others Drives vision and purpose Generates enthusiasm in others Balances own interests and others Seeks to understand different perspectives and include others Identifies and seizes new opportunities Displays a can do attitude even in challenging situations Persists in accomplishing objectives despite obstacles and set backs Quickly and decisively takes action in fast changing, unpredictable situations Shows initiative in demanding situations Sets demanding goals and has high standards Learns quickly in new situations Experiments to find new solutions Follows through on commitments Views mistakes as opportunities to learn Seeks new approaches to solve problems Seeks assignments that stretch themselves beyond comfort zone Gains trust and confidence of others easily Models high standards of honesty and integrity Demonstrates behaviour aligned with company values Leads by example Creates a positive and motivating work environment
