At Wonderbly, we make personalised books that inspire boundless self-belief in children and celebrate love in all kinds of relationships. Our books have allowed over ten million readers to see themselves as the hero of their own stories. Technology unpins everything we do. We have built a highly specialised and scalable ecommerce platform to deliver the premium experiences our customers love. We are constantly innovating and improving this stack, from building new UX journeys to scaling our global fulfilment network. This new role within the Technology team, reporting to the CTO, will be the engineering leader and owner of our ecommerce platform. This highly technical role requires an experienced engineering leader who can take ownership, make key architectural decisions and steer the careers of their team. As part of Wonderbly's senior leadership team you will represent this key engineering pillar by reporting on the roadmap delivery, systems stability and proposing new tooling for other departments to leverage. An important relationship will be with our product managers, who you will partner with to craft and deliver future customer experiences in and around You will be equally comfortable writing code and communicating complex technical problems to anyone at Wonderbly. While coding and helping others code is an essential part of the role, it is just as important to be able to connect each feature to our long term strategy. The full-time team currently consists of two frontend and two backend engineers as well as a QA automation engineer. It will be your responsibility to develop the career paths of your talented full-time team, providing them constructive feedback and allowing them to benefit from your experience. You will also manage the freelancers and/or agencies we routinely need to deliver key initiatives throughout the year. Working with your team, you will be continuously seeking improvements in DX, velocity, onboarding and process. Lastly and most importantly, we're a people-first company. Wonderbly has three values: courageousness, curiosity and kindness. We want everyone to strive for these values, and our senior managers are no exception. That's why you are a teacher, explainer, mentor as well as a coder and leader. People in your team and outside it will want to work with and learn from you. Why this is a great time to join Wonderbly Shape the future of a growing business - In 2025, we're launching an ambitious 3-year growth strategy. This is a unique opportunity to make a significant impact during a transformative phase of our journey. Lead an eager and talented team - You'll step into a brand-new leadership role, guiding a strong, motivated team that's ready to take on bigger and bolder challenges. Build a world-class ecommerce experience - With our modern frontend stack, you'll play a lead role in delivering next-generation experiences for millions of our customers worldwide. About our stack Our ecommerce stack powers handling personalised orders with a modern frontend and a set of backend services. Over the last 5 years, we've continuously refined this stack. Our frontend, built in the last year, is nearing completion on migrating from our legacy site. We use Astro for fast rendering, TypeScript, Vite, Storybook, Radix, and more. It's a monorepo using Turborepo, pnpm, and Docker. The frontend connects to our headless ecommerce API, built on Solidus, an open-source Ruby framework. We collaborate with Solidus maintainers for support. Algolia powers product discovery, and Prismic supplies content. We've developed a caching service to index this data. Our backend services, aside from Solidus, are built with Node, TypeScript, and Express, handling fulfilment, stock, emails, and more. Everything runs on Heroku, with Fastly for edge caching and security. We aim to keep things simple and efficient, and you'll help us stay focused on that balance, knowing when to speed up or slow down. Simple, easy-to-reason implementations are the goal. In the next 12 months you'll be Leading the team to deliver our next personalisation product discovery & creation mission Obsessing over our customer's experience: loading performance, interactivity, and site stability Scaling our technology systems to keep pace with business growth, our publishing roadmap and expansion into new product categories Optimising our scoping and delivery processes while improving our first-class dev team Ensuring systems are secure and scalable, leading efforts to prepare for peak trading events and being on-call with your team for any issues Regularly contributing to weekly team and all company meetings, sharing your knowledge and insight Advancing the careers of your reports and celebrating their progress company-wide Laying the foundations for a new generation of technology to support Wonderbly's growth Minimum Requirements 10+ years experience working in different roles across multiple development teams, with at least 5 years in a management role Deep understanding of designing and building complex systems for high traffic customer facing companies like ours Ability to decide when making trade-offs between speed vs quality, and can communicate clearly why when you choose one over the other Find joy in programming and relish making tough design decisions by comparing the many languages/tools/libraries that you might use to solve a problem A natural love of people's career development, aided by your guidance, feedback and being champion of their achievements Always challenging yourself and others to be better and improve Appreciation of nicely designed, high-quality, well-tested codebases - and ability to communicate why they're important An instinctive and easy empathy with all colleagues Why you'll love working at Wonderbly First and foremost, you should join Wonderbly because of the work we do. We're on a mission to bring our meaningfully personalised products to everyone around the world. You'll be surrounded by inclusive, diverse and self-motivated people inspired by this exciting mission. We're a profitable and responsibly run business. We have clear processes with sensible expectations and are always looking to improve. We have a strongly supportive and inclusive culture and are still small enough for individuals to make a big difference. We have exciting growth plans, we want to create deeper connections between customers and their important relationships into the heart of our books. Benefits Competitive salary + bonus 5 weeks per year remote working (anywhere you like!) 28 days holiday, plus 8 bank holidays Hybrid working (3 days per week in office, 2 days remote) Pension scheme with matched contributions Mental Health support with Spill 1 fully paid charity day per month £500 per year budget to spend on courses and books with Learnably Health insurance to keep you and your family in tip-top shape Subsidised Gym membership Lunch and Learn sessions with inspiring speakers on various topics A dog friendly studio based near Kings Cross Regular socials (theatre trips, restaurants and our legendary in studio soirees every 4 months) At our studio there is: Shower, secure bike storage (we are also part of the Cycle To Work scheme) Heaps of snacks, drinks, and comforts in our fully-stocked kitchen Group yoga / walking and other fun stuff Clubs for bookworms, runners, gardeners, aspiring poets and much more
Jan 01, 2025
Full time
At Wonderbly, we make personalised books that inspire boundless self-belief in children and celebrate love in all kinds of relationships. Our books have allowed over ten million readers to see themselves as the hero of their own stories. Technology unpins everything we do. We have built a highly specialised and scalable ecommerce platform to deliver the premium experiences our customers love. We are constantly innovating and improving this stack, from building new UX journeys to scaling our global fulfilment network. This new role within the Technology team, reporting to the CTO, will be the engineering leader and owner of our ecommerce platform. This highly technical role requires an experienced engineering leader who can take ownership, make key architectural decisions and steer the careers of their team. As part of Wonderbly's senior leadership team you will represent this key engineering pillar by reporting on the roadmap delivery, systems stability and proposing new tooling for other departments to leverage. An important relationship will be with our product managers, who you will partner with to craft and deliver future customer experiences in and around You will be equally comfortable writing code and communicating complex technical problems to anyone at Wonderbly. While coding and helping others code is an essential part of the role, it is just as important to be able to connect each feature to our long term strategy. The full-time team currently consists of two frontend and two backend engineers as well as a QA automation engineer. It will be your responsibility to develop the career paths of your talented full-time team, providing them constructive feedback and allowing them to benefit from your experience. You will also manage the freelancers and/or agencies we routinely need to deliver key initiatives throughout the year. Working with your team, you will be continuously seeking improvements in DX, velocity, onboarding and process. Lastly and most importantly, we're a people-first company. Wonderbly has three values: courageousness, curiosity and kindness. We want everyone to strive for these values, and our senior managers are no exception. That's why you are a teacher, explainer, mentor as well as a coder and leader. People in your team and outside it will want to work with and learn from you. Why this is a great time to join Wonderbly Shape the future of a growing business - In 2025, we're launching an ambitious 3-year growth strategy. This is a unique opportunity to make a significant impact during a transformative phase of our journey. Lead an eager and talented team - You'll step into a brand-new leadership role, guiding a strong, motivated team that's ready to take on bigger and bolder challenges. Build a world-class ecommerce experience - With our modern frontend stack, you'll play a lead role in delivering next-generation experiences for millions of our customers worldwide. About our stack Our ecommerce stack powers handling personalised orders with a modern frontend and a set of backend services. Over the last 5 years, we've continuously refined this stack. Our frontend, built in the last year, is nearing completion on migrating from our legacy site. We use Astro for fast rendering, TypeScript, Vite, Storybook, Radix, and more. It's a monorepo using Turborepo, pnpm, and Docker. The frontend connects to our headless ecommerce API, built on Solidus, an open-source Ruby framework. We collaborate with Solidus maintainers for support. Algolia powers product discovery, and Prismic supplies content. We've developed a caching service to index this data. Our backend services, aside from Solidus, are built with Node, TypeScript, and Express, handling fulfilment, stock, emails, and more. Everything runs on Heroku, with Fastly for edge caching and security. We aim to keep things simple and efficient, and you'll help us stay focused on that balance, knowing when to speed up or slow down. Simple, easy-to-reason implementations are the goal. In the next 12 months you'll be Leading the team to deliver our next personalisation product discovery & creation mission Obsessing over our customer's experience: loading performance, interactivity, and site stability Scaling our technology systems to keep pace with business growth, our publishing roadmap and expansion into new product categories Optimising our scoping and delivery processes while improving our first-class dev team Ensuring systems are secure and scalable, leading efforts to prepare for peak trading events and being on-call with your team for any issues Regularly contributing to weekly team and all company meetings, sharing your knowledge and insight Advancing the careers of your reports and celebrating their progress company-wide Laying the foundations for a new generation of technology to support Wonderbly's growth Minimum Requirements 10+ years experience working in different roles across multiple development teams, with at least 5 years in a management role Deep understanding of designing and building complex systems for high traffic customer facing companies like ours Ability to decide when making trade-offs between speed vs quality, and can communicate clearly why when you choose one over the other Find joy in programming and relish making tough design decisions by comparing the many languages/tools/libraries that you might use to solve a problem A natural love of people's career development, aided by your guidance, feedback and being champion of their achievements Always challenging yourself and others to be better and improve Appreciation of nicely designed, high-quality, well-tested codebases - and ability to communicate why they're important An instinctive and easy empathy with all colleagues Why you'll love working at Wonderbly First and foremost, you should join Wonderbly because of the work we do. We're on a mission to bring our meaningfully personalised products to everyone around the world. You'll be surrounded by inclusive, diverse and self-motivated people inspired by this exciting mission. We're a profitable and responsibly run business. We have clear processes with sensible expectations and are always looking to improve. We have a strongly supportive and inclusive culture and are still small enough for individuals to make a big difference. We have exciting growth plans, we want to create deeper connections between customers and their important relationships into the heart of our books. Benefits Competitive salary + bonus 5 weeks per year remote working (anywhere you like!) 28 days holiday, plus 8 bank holidays Hybrid working (3 days per week in office, 2 days remote) Pension scheme with matched contributions Mental Health support with Spill 1 fully paid charity day per month £500 per year budget to spend on courses and books with Learnably Health insurance to keep you and your family in tip-top shape Subsidised Gym membership Lunch and Learn sessions with inspiring speakers on various topics A dog friendly studio based near Kings Cross Regular socials (theatre trips, restaurants and our legendary in studio soirees every 4 months) At our studio there is: Shower, secure bike storage (we are also part of the Cycle To Work scheme) Heaps of snacks, drinks, and comforts in our fully-stocked kitchen Group yoga / walking and other fun stuff Clubs for bookworms, runners, gardeners, aspiring poets and much more
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview About the job We are seeking a strategic and analytical SEO Manager to help drive the organic performance of our Ralph Lauren EMEA websites. You will be responsible for both high-level strategy and hands-on execution, with a focus on how SEO integrates with other marketing channels to support overall business objectives. Reporting to the Performance Marketing Lead (Director), you'll collaborate closely with all performance marketing channels, the Trading, Content, and Marketing teams while working alongside our external SEO agency. This role requires a strong background in eCommerce and Website Management, preferably within the retail sector, as well as solid experience in managing complex SEO strategies to meet KPIs and grow organic channels. This role has 1 junior direct report at Associate level and is to upskilling on the importance of SEO, ensuring the broader business understands its role in driving performance. Responsibilities Own the SEO channel including long and short-term strategy development, execution, and budget management. Collaborate with cross-functional teams (Performance Marketing, Trading, Content, and Marketing) to align SEO strategy with overall business and multi-channel marketing objectives. Develop and implement SEO strategies from the ground up that drive growth and improve organic search performance. Build roadmaps and ensure timely execution of high-quality deliverables. Optimize product areas for ROI and profitability, ensuring SEO efforts are aligned with business KPIs. Lead weekly, monthly, and quarterly reporting on SEO performance and business results, with a focus on data-driven insights. Interact and drive the conversations with global senior stakeholders for all SEO (technical and content) initiatives. Partner with the SEO agency, managing workflow, prioritizing recommendations, and leading reporting requirements. Support keyword research and insights for internal queries, content strategy, and campaign amplification, ensuring keyword synchronization across all marketing efforts. Collaborate closely with the Trading, Content, Marketing, and UX teams to optimise the customer journey and resolve SEO-related pain points. Identify and address SEO issues that may hinder website performance, feeding growth opportunities into the roadmap. Champion SEO best practices across the business, locally and globally, and build solid relationships with key stakeholders. Drive SEO test-and-learn initiatives, including meta title and description analysis, to improve rankings and click-through rates. Collaborate with the NA and APAC regions to ensure alignment on a global SEO strategy. Experience, Skills & Knowledge Experience as SEO Manager in full/complete performance cycles in an in-house environment - dedicated to 1 brand delivering in multiple strategic performance cycles. Substantial/broad experience in an agency focusing on multiple retail/e-commerce clients. Proven track record of delivering SEO campaigns with a strong commercial focus, hitting revenue and performance targets. Strong understanding of multi-channel marketing and how SEO fits into broader marketing strategies, including paid search, content, and social media. Expertise in technical SEO, including site speed optimization, crawlability, structured data and technical audits. Experience with Salesforce Commerce Cloud or similar CMS platforms. Strong analytical and numerical skills, with the ability to analyse data, spot trends, and make data-driven decisions. Proficiency in industry tools like Google Search Console, Adobe Analytics, Google's Page Speed Insights and Botify. Excellent communication skills, with the ability to translate SEO insights into actionable recommendations for non-SEO experts. Hands-on approach with a keen attention to detail and willingness to implement SEO recommendations directly.
Dec 24, 2024
Full time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview About the job We are seeking a strategic and analytical SEO Manager to help drive the organic performance of our Ralph Lauren EMEA websites. You will be responsible for both high-level strategy and hands-on execution, with a focus on how SEO integrates with other marketing channels to support overall business objectives. Reporting to the Performance Marketing Lead (Director), you'll collaborate closely with all performance marketing channels, the Trading, Content, and Marketing teams while working alongside our external SEO agency. This role requires a strong background in eCommerce and Website Management, preferably within the retail sector, as well as solid experience in managing complex SEO strategies to meet KPIs and grow organic channels. This role has 1 junior direct report at Associate level and is to upskilling on the importance of SEO, ensuring the broader business understands its role in driving performance. Responsibilities Own the SEO channel including long and short-term strategy development, execution, and budget management. Collaborate with cross-functional teams (Performance Marketing, Trading, Content, and Marketing) to align SEO strategy with overall business and multi-channel marketing objectives. Develop and implement SEO strategies from the ground up that drive growth and improve organic search performance. Build roadmaps and ensure timely execution of high-quality deliverables. Optimize product areas for ROI and profitability, ensuring SEO efforts are aligned with business KPIs. Lead weekly, monthly, and quarterly reporting on SEO performance and business results, with a focus on data-driven insights. Interact and drive the conversations with global senior stakeholders for all SEO (technical and content) initiatives. Partner with the SEO agency, managing workflow, prioritizing recommendations, and leading reporting requirements. Support keyword research and insights for internal queries, content strategy, and campaign amplification, ensuring keyword synchronization across all marketing efforts. Collaborate closely with the Trading, Content, Marketing, and UX teams to optimise the customer journey and resolve SEO-related pain points. Identify and address SEO issues that may hinder website performance, feeding growth opportunities into the roadmap. Champion SEO best practices across the business, locally and globally, and build solid relationships with key stakeholders. Drive SEO test-and-learn initiatives, including meta title and description analysis, to improve rankings and click-through rates. Collaborate with the NA and APAC regions to ensure alignment on a global SEO strategy. Experience, Skills & Knowledge Experience as SEO Manager in full/complete performance cycles in an in-house environment - dedicated to 1 brand delivering in multiple strategic performance cycles. Substantial/broad experience in an agency focusing on multiple retail/e-commerce clients. Proven track record of delivering SEO campaigns with a strong commercial focus, hitting revenue and performance targets. Strong understanding of multi-channel marketing and how SEO fits into broader marketing strategies, including paid search, content, and social media. Expertise in technical SEO, including site speed optimization, crawlability, structured data and technical audits. Experience with Salesforce Commerce Cloud or similar CMS platforms. Strong analytical and numerical skills, with the ability to analyse data, spot trends, and make data-driven decisions. Proficiency in industry tools like Google Search Console, Adobe Analytics, Google's Page Speed Insights and Botify. Excellent communication skills, with the ability to translate SEO insights into actionable recommendations for non-SEO experts. Hands-on approach with a keen attention to detail and willingness to implement SEO recommendations directly.
Our client provide domestic and International cross border e-commerce and mail solutions to businesses worldwide. As an autonomous broker, they handle domestic and international deliveries and European returns across their postal and commercial networks. By working with local home delivery specialists, they also provide the best last-mile experience available. Due to expansion they are now looking for a new Business Development Manager or Senior Business Development Manager based anywhere across the UK, depending on experience, from an International eCommerce cross-border specialist background with a basic salary which can range from 50,000 to 60,000 plus commission, car alllowance and other benefits DOE Goal of the position - Responsible for the generation of new business nationally as designated by Commercial Director & National Sales Manager (New Business). - Working with other members of the Sales team to maximise revenue growth and profit margin. - To introduce the Company's products and services to potential customers through telephone calling, trade shows or personal visits within an agreed call cycle. Sales - To identify, research, investigate and close new accounts throughout UK & Ireland - To build pipeline of potential clients. Details Including expected spend levels and any competitor information to be recorded on relevant system. - Work effectively within the sales team to maximise sales opportunities. - To make qualified visits to prospective and existing customers using effective route planning and time management. - To manage key accounts effectively and record all contact/information on relevant system. - To provide customers with timely and relevant information about the client's services. - Proactively provide customers with accurate information, enabling them to access services at the earliest opportunity, with maximum ease. - Present a professional image of the company to all at all times and develop and maintain relationship with prospective and existing customers. - Develop and maintain effective relationship with other sales team members, other departments and management. - Ensure all sales procedures are followed at all times - Ensure customer agreements/tariffs are signed before trading begins, and that accurate rates have been communicated to the Finance Department. - Ensure all corporate standards are met. Expertise - Minimum GCSE level in English and Maths or equivalent - Proven sales experience and performance in International Cross Border / E-Commerce Solutions - Able to find and close business - Excellent knowledge of sales procedures - Experience of CRM systems - Knowledge of health and safety issues relating to job - Excellent Microsoft skills, Word, Excel, PowerPoint - Excellent communicator both in person and by telephone - Holder of clean current driving licence (minimum 1 year) - Good geographical knowledge - Self-starter - Result oriented - Flexible and adaptable - Good team worker and able to work on own initiative - Able to prioritise own work, and work without supervision - Diplomatic and resourceful - Planner and organiser
Dec 19, 2024
Full time
Our client provide domestic and International cross border e-commerce and mail solutions to businesses worldwide. As an autonomous broker, they handle domestic and international deliveries and European returns across their postal and commercial networks. By working with local home delivery specialists, they also provide the best last-mile experience available. Due to expansion they are now looking for a new Business Development Manager or Senior Business Development Manager based anywhere across the UK, depending on experience, from an International eCommerce cross-border specialist background with a basic salary which can range from 50,000 to 60,000 plus commission, car alllowance and other benefits DOE Goal of the position - Responsible for the generation of new business nationally as designated by Commercial Director & National Sales Manager (New Business). - Working with other members of the Sales team to maximise revenue growth and profit margin. - To introduce the Company's products and services to potential customers through telephone calling, trade shows or personal visits within an agreed call cycle. Sales - To identify, research, investigate and close new accounts throughout UK & Ireland - To build pipeline of potential clients. Details Including expected spend levels and any competitor information to be recorded on relevant system. - Work effectively within the sales team to maximise sales opportunities. - To make qualified visits to prospective and existing customers using effective route planning and time management. - To manage key accounts effectively and record all contact/information on relevant system. - To provide customers with timely and relevant information about the client's services. - Proactively provide customers with accurate information, enabling them to access services at the earliest opportunity, with maximum ease. - Present a professional image of the company to all at all times and develop and maintain relationship with prospective and existing customers. - Develop and maintain effective relationship with other sales team members, other departments and management. - Ensure all sales procedures are followed at all times - Ensure customer agreements/tariffs are signed before trading begins, and that accurate rates have been communicated to the Finance Department. - Ensure all corporate standards are met. Expertise - Minimum GCSE level in English and Maths or equivalent - Proven sales experience and performance in International Cross Border / E-Commerce Solutions - Able to find and close business - Excellent knowledge of sales procedures - Experience of CRM systems - Knowledge of health and safety issues relating to job - Excellent Microsoft skills, Word, Excel, PowerPoint - Excellent communicator both in person and by telephone - Holder of clean current driving licence (minimum 1 year) - Good geographical knowledge - Self-starter - Result oriented - Flexible and adaptable - Good team worker and able to work on own initiative - Able to prioritise own work, and work without supervision - Diplomatic and resourceful - Planner and organiser
6 week Temporary Merchandiser Central Guildford, Hybrid (2 days from home, 3 days in the office) 13 - 16 per hour Required: Monday - Friday 09:00AM - 5:00PM 6 week booking - Start ASAP Overview: An opportunity to join a well-established company based in central Guildford. Reporting into the Merchandise Manager, the main focus of this is planning, managing and trading of stock as well as this you will be leading the day-to-day management of your designated categories and focusing on the optimising of stock and sales. Daily Duties include: Supporting decision making through the seasonal planning process. Providing summaries and conclusions to accompany analysis. In collaboration with the Merchandising Manager, being responsible for the seasonal planning process for my categories and leads their presentation in sign off meetings. Identifying new business opportunities to grow sales and profitability. Supporting the Merchandise Manager with creating full year financial plans at category level, ensuring all forecasts are accurately maintained, and any risks to sales and stock are highlighted during periodic reviews. Works with the Buyer to monitor and drive the achievement of sales and margin plans. Communicating all stock issues and price changes in a timely manner. Instigates and implements new working tools and practices to facilitate team performance. Undertakes ad hoc projects as required. Sound interesting? you must have: Experienced at a Junior Merchandiser or Senior Assistant level if that has included planning and trading your own category. Minimum of 3 years merchandise planning experience. Experience working in an eCommerce retail business would be beneficial but is not essential. Relevant degree or business-related qualification idea, but not obligatory. Numerate and analytical, with excellent accuracy and advanced Excel skills. Has a can-do attitude and uses initiative to solve problems Self-motivated If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Steph Webb for more information on the role on (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Dec 05, 2023
Seasonal
6 week Temporary Merchandiser Central Guildford, Hybrid (2 days from home, 3 days in the office) 13 - 16 per hour Required: Monday - Friday 09:00AM - 5:00PM 6 week booking - Start ASAP Overview: An opportunity to join a well-established company based in central Guildford. Reporting into the Merchandise Manager, the main focus of this is planning, managing and trading of stock as well as this you will be leading the day-to-day management of your designated categories and focusing on the optimising of stock and sales. Daily Duties include: Supporting decision making through the seasonal planning process. Providing summaries and conclusions to accompany analysis. In collaboration with the Merchandising Manager, being responsible for the seasonal planning process for my categories and leads their presentation in sign off meetings. Identifying new business opportunities to grow sales and profitability. Supporting the Merchandise Manager with creating full year financial plans at category level, ensuring all forecasts are accurately maintained, and any risks to sales and stock are highlighted during periodic reviews. Works with the Buyer to monitor and drive the achievement of sales and margin plans. Communicating all stock issues and price changes in a timely manner. Instigates and implements new working tools and practices to facilitate team performance. Undertakes ad hoc projects as required. Sound interesting? you must have: Experienced at a Junior Merchandiser or Senior Assistant level if that has included planning and trading your own category. Minimum of 3 years merchandise planning experience. Experience working in an eCommerce retail business would be beneficial but is not essential. Relevant degree or business-related qualification idea, but not obligatory. Numerate and analytical, with excellent accuracy and advanced Excel skills. Has a can-do attitude and uses initiative to solve problems Self-motivated If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Steph Webb for more information on the role on (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our journey towards our digital and Ecommerce objectives continues apace at Hobbs and we are now hiring a Junior Online Trading Manager following a recent internal promotion. In this role you will support the Senior Online Trading Manager in optimising the sales potential of through management of onsite trading activities and campaign implementation click apply for full job details
Dec 06, 2022
Full time
Our journey towards our digital and Ecommerce objectives continues apace at Hobbs and we are now hiring a Junior Online Trading Manager following a recent internal promotion. In this role you will support the Senior Online Trading Manager in optimising the sales potential of through management of onsite trading activities and campaign implementation click apply for full job details
Optimising this global organisations Ecommerce Platform Increasing key commercial metrics by constant innovation of the B2B Website - Increasing revenue/conversion/Average Transactions Value. Client Details My Client is a Global compliance and trading standards organisation Description Create user-centered designs by understanding business requirements, and user feedback Perform all functions of the product design lifecycle, including sketches, wireframes, concept designs, end-to-end user flows, interaction design, prototyping, pixel-perfect UI, documentation, accessibility checks and testing/design QA Work with Product, Standards, Development, IT, Content Solutions, Sales, Marketing, Customer Support, and cross-functional team members - and, rely heavily on both qualitative and quantitative data to make informed decisions Articulate, negotiate, and refine design requirements in collaboration with product managers and engineers to arrive at the best design solutions Contribute to product strategy by collaborating with the team to define problems in insightful ways, understanding business needs, and innovating within technical constraints Present design concepts and solutions to your internal product team, as well as to key stakeholders, users, and customers clearly explaining the design process, considerations, and how solutions meet business needs Incorporate customer feedback, usage metrics and usability findings into design in order to enhance user experience Profile Experienced Working within a large organisation with many layers and hierarchies. Experience Stakeholder managing to articulate the commercial benefits of design implementations. An affinity for UI over UX. Experienced in collaborating with cross collaborative multi disciplinary functions aligning the user centricity with the business goals and feasibility of technical implementation. Job Offer The opportunity to work for a large well known and highly respected organisation. A competitive salary (£60,000 - £70,000 dependant on experience) Career growth opportunities - you would be the sole UXer are the organisation would ideally want to grow this team in the near future. Hybrid working and an easily commutable office location. The opportunity to work on am Ecommerce platform and a subscription based website that generates £250million+ Annually. Other perks including private medical and a healthy pension and bonuses
Sep 14, 2022
Full time
Optimising this global organisations Ecommerce Platform Increasing key commercial metrics by constant innovation of the B2B Website - Increasing revenue/conversion/Average Transactions Value. Client Details My Client is a Global compliance and trading standards organisation Description Create user-centered designs by understanding business requirements, and user feedback Perform all functions of the product design lifecycle, including sketches, wireframes, concept designs, end-to-end user flows, interaction design, prototyping, pixel-perfect UI, documentation, accessibility checks and testing/design QA Work with Product, Standards, Development, IT, Content Solutions, Sales, Marketing, Customer Support, and cross-functional team members - and, rely heavily on both qualitative and quantitative data to make informed decisions Articulate, negotiate, and refine design requirements in collaboration with product managers and engineers to arrive at the best design solutions Contribute to product strategy by collaborating with the team to define problems in insightful ways, understanding business needs, and innovating within technical constraints Present design concepts and solutions to your internal product team, as well as to key stakeholders, users, and customers clearly explaining the design process, considerations, and how solutions meet business needs Incorporate customer feedback, usage metrics and usability findings into design in order to enhance user experience Profile Experienced Working within a large organisation with many layers and hierarchies. Experience Stakeholder managing to articulate the commercial benefits of design implementations. An affinity for UI over UX. Experienced in collaborating with cross collaborative multi disciplinary functions aligning the user centricity with the business goals and feasibility of technical implementation. Job Offer The opportunity to work for a large well known and highly respected organisation. A competitive salary (£60,000 - £70,000 dependant on experience) Career growth opportunities - you would be the sole UXer are the organisation would ideally want to grow this team in the near future. Hybrid working and an easily commutable office location. The opportunity to work on am Ecommerce platform and a subscription based website that generates £250million+ Annually. Other perks including private medical and a healthy pension and bonuses
Reporting into the Head of Digital and managing a team of Customer Services Executives, this role is vital to ensuring a high level of customer service at all times and maintaining the high standards of the brand and the products we sell and produce. As Customer Services Manager, you will act as the key stakeholder for customer experience across the business, turning feedback into actionable change and building process and structure as you go. Key Accountabilities & Responsibilities: (Include but are not limited to) * Manage and motivate the 3-person Customer Service team to deliver first class customer service * Ensure customers feel listened to, and appropriately dealt with by using your natural flair and people skills to tackle incidents where we did not meet customer expectations and drive and recommend sales when relevant. * Prioritise teamwork schedules and ensure coverage of all tasks throughout the working week * Deliver best practice, intelligent and thoughtful advice or service via phone, email, social media or online chat channel setting an example to your team. * Coordinate the development of a service strategy that supports the business' vision and commercial objectives in collaboration with the Ecommerce trading team. * Develop a close working relationship with store managers and staff in order to deliver a smooth and consistent, service to customers across all retail touchpoints. * Work with a variety of solutions and platforms such as Freshdesk, and BigCommerce and address any technical issues with the relevant support functions. * Communicate with the warehouse and other 3rd parties to resolve any dispatch/ delivery issues, and work toward long-term solutions. * Collaborate with the ecommerce team on enhancements to the website to improve customers' online shopping experience. * Ensure any relevant queries are prioritised, categorised and communicated to the relevant teams. * Analyse trends and requests from customers, e.g., new ranges, and missing products, and carry out surveys to track customer satisfaction. Desired Knowledge Skills & Experience * At least 5 years' experience in Customer Service with a passion for providing best in class customer service. * Experience working as a Customer Service Manager with responsibility for improving customer experience both online and offline. * Flexible and resilient, and able to adapt quickly to an ever-growing and constantly changing retail environment. * A real people person, with a positive problem-solving attitude and the ability to stay calm under pressure. * Reactive and responsive with a drive to ensure customers feel attended to in a speedy manner. * Excellent organisational skills with the ability to juggle tasks and communicate to senior management concisely and professionally. * Excellent understanding of ecommerce CMS and Excel. * Outgoing personality- with an enthusiasm for creativity and a fun, energetic drive. * Ability to communicate to senior management concisely and professionally
Dec 04, 2021
Full time
Reporting into the Head of Digital and managing a team of Customer Services Executives, this role is vital to ensuring a high level of customer service at all times and maintaining the high standards of the brand and the products we sell and produce. As Customer Services Manager, you will act as the key stakeholder for customer experience across the business, turning feedback into actionable change and building process and structure as you go. Key Accountabilities & Responsibilities: (Include but are not limited to) * Manage and motivate the 3-person Customer Service team to deliver first class customer service * Ensure customers feel listened to, and appropriately dealt with by using your natural flair and people skills to tackle incidents where we did not meet customer expectations and drive and recommend sales when relevant. * Prioritise teamwork schedules and ensure coverage of all tasks throughout the working week * Deliver best practice, intelligent and thoughtful advice or service via phone, email, social media or online chat channel setting an example to your team. * Coordinate the development of a service strategy that supports the business' vision and commercial objectives in collaboration with the Ecommerce trading team. * Develop a close working relationship with store managers and staff in order to deliver a smooth and consistent, service to customers across all retail touchpoints. * Work with a variety of solutions and platforms such as Freshdesk, and BigCommerce and address any technical issues with the relevant support functions. * Communicate with the warehouse and other 3rd parties to resolve any dispatch/ delivery issues, and work toward long-term solutions. * Collaborate with the ecommerce team on enhancements to the website to improve customers' online shopping experience. * Ensure any relevant queries are prioritised, categorised and communicated to the relevant teams. * Analyse trends and requests from customers, e.g., new ranges, and missing products, and carry out surveys to track customer satisfaction. Desired Knowledge Skills & Experience * At least 5 years' experience in Customer Service with a passion for providing best in class customer service. * Experience working as a Customer Service Manager with responsibility for improving customer experience both online and offline. * Flexible and resilient, and able to adapt quickly to an ever-growing and constantly changing retail environment. * A real people person, with a positive problem-solving attitude and the ability to stay calm under pressure. * Reactive and responsive with a drive to ensure customers feel attended to in a speedy manner. * Excellent organisational skills with the ability to juggle tasks and communicate to senior management concisely and professionally. * Excellent understanding of ecommerce CMS and Excel. * Outgoing personality- with an enthusiasm for creativity and a fun, energetic drive. * Ability to communicate to senior management concisely and professionally
