Job Description: Elutions is in the market for a smart, driven, high-energy individual to join our growing Business Development team as a Business Development and Client Support Manager. Elutions is a global Enterprise Artificial Intelligence & Automation company, with a rich history in SCADA Enterprise software, empowering our clients to drive continuous efficiency, cost and quality improvements through our Maestro software ecosystem. As the global leader in our industry, we are constantly on the lookout for go-getters, people who aren't afraid to work hard, but have fun at the same time. Those who join our team aren't just bright, they are eager to develop and hone their skills every day, all while making a significant difference in the world. This position requires a blend of technical engineering knowledge (Electrical/Comp Sci degree, PLC/SCADA systems) and strong commercial skills (relationship building, negotiating, achieving revenue targets, etc.) to execute complex automation solutions, involving client consultation, solution design, technical presentations, which would include the need to travel, focusing on sectors such as water and electric utilities, manufacturing, Oil & Gas and Chemicals. Key responsibilities include, but would not be limited to: understanding client needs, collaborating with technical teams (both internally and externally with clients and partners), troubleshooting, and ensuring smooth project handovers, as well as essential skills such as communication, problem-solving, and proficiency with CRM/sales tools. This role will be responsible for delivering revenue through business growth from both new and existing clients. The successful candidate will have several key duties that include: Key Responsibilities Client Engagement: Build and maintain client relationships, acting as the primary technical link between sales and SCADA specialists. Sales & Strategy: Develop sales strategies, meet targets, and present complex technical solutions to diverse audiences. Technical Consultation: Understand customer requirements, configure appropriate SCADA systems, and estimate project costs. Collaboration: Work with sales, operations, and engineering teams for project implementation and handovers. Technical Support: Provide technical support, troubleshoot issues, and assist with commissioning. Market Knowledge: Stay updated on emerging SCADA technologies and industry trends. You will need to be a self-starter, driven and well organized. An experienced sales representative and skilled networker with a consultative approach to new business. You want to grow and be part of our team with lofty goals, reporting into and working alongside our senior leadership team to deliver. You will be responsible for all aspects of the sales process by sourcing and qualifying Executive level leads all the way through to the close. Required Skills & Qualifications Education: A degree in Electrical Engineering, Computer Science, or a related field is advantageous, but experience will be taken into account. Experience: Proven background in industrial automation, SCADA systems, and PLC programming (e.g., Rockwell, Siemens etc.). Technical Skills: Proficiency in SCADA software, networking, communication protocols (Modbus, DNP, OPC), and potentially programming languages (VBA, Python). Sales Skills: Excellent negotiation, communication, and interpersonal skills. Soft Skills: Strong problem-solving, analytical skills, adaptability, and ability to work independently or in a team. Tools: Familiarity with CRM software (Salesforce, etc.). Ideal Candidate Profile Possesses a strong technical foundation but can translate it into business value. English & French language skills. Energetic, personable, and highly customer-focused. Willing to travel for client meetings and project support.
Jan 14, 2026
Full time
Job Description: Elutions is in the market for a smart, driven, high-energy individual to join our growing Business Development team as a Business Development and Client Support Manager. Elutions is a global Enterprise Artificial Intelligence & Automation company, with a rich history in SCADA Enterprise software, empowering our clients to drive continuous efficiency, cost and quality improvements through our Maestro software ecosystem. As the global leader in our industry, we are constantly on the lookout for go-getters, people who aren't afraid to work hard, but have fun at the same time. Those who join our team aren't just bright, they are eager to develop and hone their skills every day, all while making a significant difference in the world. This position requires a blend of technical engineering knowledge (Electrical/Comp Sci degree, PLC/SCADA systems) and strong commercial skills (relationship building, negotiating, achieving revenue targets, etc.) to execute complex automation solutions, involving client consultation, solution design, technical presentations, which would include the need to travel, focusing on sectors such as water and electric utilities, manufacturing, Oil & Gas and Chemicals. Key responsibilities include, but would not be limited to: understanding client needs, collaborating with technical teams (both internally and externally with clients and partners), troubleshooting, and ensuring smooth project handovers, as well as essential skills such as communication, problem-solving, and proficiency with CRM/sales tools. This role will be responsible for delivering revenue through business growth from both new and existing clients. The successful candidate will have several key duties that include: Key Responsibilities Client Engagement: Build and maintain client relationships, acting as the primary technical link between sales and SCADA specialists. Sales & Strategy: Develop sales strategies, meet targets, and present complex technical solutions to diverse audiences. Technical Consultation: Understand customer requirements, configure appropriate SCADA systems, and estimate project costs. Collaboration: Work with sales, operations, and engineering teams for project implementation and handovers. Technical Support: Provide technical support, troubleshoot issues, and assist with commissioning. Market Knowledge: Stay updated on emerging SCADA technologies and industry trends. You will need to be a self-starter, driven and well organized. An experienced sales representative and skilled networker with a consultative approach to new business. You want to grow and be part of our team with lofty goals, reporting into and working alongside our senior leadership team to deliver. You will be responsible for all aspects of the sales process by sourcing and qualifying Executive level leads all the way through to the close. Required Skills & Qualifications Education: A degree in Electrical Engineering, Computer Science, or a related field is advantageous, but experience will be taken into account. Experience: Proven background in industrial automation, SCADA systems, and PLC programming (e.g., Rockwell, Siemens etc.). Technical Skills: Proficiency in SCADA software, networking, communication protocols (Modbus, DNP, OPC), and potentially programming languages (VBA, Python). Sales Skills: Excellent negotiation, communication, and interpersonal skills. Soft Skills: Strong problem-solving, analytical skills, adaptability, and ability to work independently or in a team. Tools: Familiarity with CRM software (Salesforce, etc.). Ideal Candidate Profile Possesses a strong technical foundation but can translate it into business value. English & French language skills. Energetic, personable, and highly customer-focused. Willing to travel for client meetings and project support.
We are seeking a Senior Administrator to play a key role in supporting the smooth running of an Accountancy Practice near to Bury, North Manchester. This is a pivotal position, requiring strong organisational skills, communication skills, attention to detail, and the ability to manage multiple priorities in a professional environment. The role is offered on a Full Time or Part Time basis. Our client prides themselves on offering a personal, friendly, and professional service, building long-term relationships with their customers, supporting their business growth. You will join a close-knit team and play a key role in keeping the practice running efficiently day-to-day from an administrative perspective. Key Responsibilities Office & Administrative Management Oversee day-to-day administrative operations of the firm, ensuring processes run smoothly and efficiently. Manage client onboarding, engagement letters, and AML (Anti-Money Laundering) compliance checks. Maintain and improve administrative systems, processes, and databases (e.g., IRIS, Xero, or similar). Training can be provided for specific systems. Keep track and monitor deadlines for accounts, tax returns, and other client deliverables, ensuring team compliance. Coordinate incoming and outgoing correspondence, including digital filing and document management. Client Service Support Act as the first point of contact for clients, managing queries with professionalism and discretion. Support partners and accountants with client communication, document preparation, and scheduling. Assist with preparation of proposals, engagement letters, and client reports. Team & Practice Support Supervise junior staff, delegating tasks, co-ordinate training and guidance as needed. Support HR and recruitment processes, including onboarding new staff. Assist with billing, debtor management, and financial administration. Organise internal meetings, manage calendars, and coordinate firm events or training sessions. Skills & Experience Required Essential: Minimum 3-5 years' experience in an administrative role within an accountancy practice, professional services firm or similar office environment. Strong working knowledge of Microsoft Office (Excel, Word, Outlook) and document management systems. Excellent communication and interpersonal skills, with a client-focused approach. Proven organisational and multitasking abilities with strong attention to detail. Discretion in handling confidential information. Desirable though not essential: Experience with practice management software (e.g., IRIS, CCH, Digita, or Xero Practice Manager). Understanding of administration workflows Supervisory or team leadership experience. Personal Attributes Proactive and self-motivated, with the ability to take ownership of tasks. Professional, approachable, and calm under pressure. Collaborative mindset with a willingness to support colleagues at all levels. Commitment to continuous improvement and efficiency. Benefits Highly competitive salary - please discuss Monday to Friday 9am - 5pm or Part Time Hours are available / flexible. Pension scheme Office based role with parking Professional development and training opportunities Friendly and supportive office environment Join this dynamic team and contribute to the continued growth! If you're an ambitious individual with a passion for your work, we'd love to hear from you. About Square Peg Associates: At Square Peg Associates, we are a leading recruitment consultancy specialising in finance and commercial business professionals within the North West of England. Our approach is personal and tailored to each candidate. We not only consider the qualifications listed on their CVs but also take the time to understand them on a deeper level. Before representing any candidate to our esteemed client base, we build strong relationships with them. If you're interested in exploring our current vacancies, visit our website at Squarepegassociates.co.uk.
Jan 10, 2026
Full time
We are seeking a Senior Administrator to play a key role in supporting the smooth running of an Accountancy Practice near to Bury, North Manchester. This is a pivotal position, requiring strong organisational skills, communication skills, attention to detail, and the ability to manage multiple priorities in a professional environment. The role is offered on a Full Time or Part Time basis. Our client prides themselves on offering a personal, friendly, and professional service, building long-term relationships with their customers, supporting their business growth. You will join a close-knit team and play a key role in keeping the practice running efficiently day-to-day from an administrative perspective. Key Responsibilities Office & Administrative Management Oversee day-to-day administrative operations of the firm, ensuring processes run smoothly and efficiently. Manage client onboarding, engagement letters, and AML (Anti-Money Laundering) compliance checks. Maintain and improve administrative systems, processes, and databases (e.g., IRIS, Xero, or similar). Training can be provided for specific systems. Keep track and monitor deadlines for accounts, tax returns, and other client deliverables, ensuring team compliance. Coordinate incoming and outgoing correspondence, including digital filing and document management. Client Service Support Act as the first point of contact for clients, managing queries with professionalism and discretion. Support partners and accountants with client communication, document preparation, and scheduling. Assist with preparation of proposals, engagement letters, and client reports. Team & Practice Support Supervise junior staff, delegating tasks, co-ordinate training and guidance as needed. Support HR and recruitment processes, including onboarding new staff. Assist with billing, debtor management, and financial administration. Organise internal meetings, manage calendars, and coordinate firm events or training sessions. Skills & Experience Required Essential: Minimum 3-5 years' experience in an administrative role within an accountancy practice, professional services firm or similar office environment. Strong working knowledge of Microsoft Office (Excel, Word, Outlook) and document management systems. Excellent communication and interpersonal skills, with a client-focused approach. Proven organisational and multitasking abilities with strong attention to detail. Discretion in handling confidential information. Desirable though not essential: Experience with practice management software (e.g., IRIS, CCH, Digita, or Xero Practice Manager). Understanding of administration workflows Supervisory or team leadership experience. Personal Attributes Proactive and self-motivated, with the ability to take ownership of tasks. Professional, approachable, and calm under pressure. Collaborative mindset with a willingness to support colleagues at all levels. Commitment to continuous improvement and efficiency. Benefits Highly competitive salary - please discuss Monday to Friday 9am - 5pm or Part Time Hours are available / flexible. Pension scheme Office based role with parking Professional development and training opportunities Friendly and supportive office environment Join this dynamic team and contribute to the continued growth! If you're an ambitious individual with a passion for your work, we'd love to hear from you. About Square Peg Associates: At Square Peg Associates, we are a leading recruitment consultancy specialising in finance and commercial business professionals within the North West of England. Our approach is personal and tailored to each candidate. We not only consider the qualifications listed on their CVs but also take the time to understand them on a deeper level. Before representing any candidate to our esteemed client base, we build strong relationships with them. If you're interested in exploring our current vacancies, visit our website at Squarepegassociates.co.uk.
Do you enjoy taking ownership for driving costs out of projects? Are you an experienced Finance Leader looking for a new opportunity? Join our Flexible Pipe Systems team We design, engineer and manufacture subsea flexible pipes for use in oil and gas production systems. Our systems are installed in offshore fields around the globe. Read more at Partner with the best We are looking for a Project Finance Manager to lead financial management for large, complex projects. This role ensures accurate accounting, compliance, and financial insights to support strategic decision making. You'll play a key role in driving financial success for complex, high value projects, working closely with senior leaders in a dynamic and collaborative environment. As a Lead Finance Specialist - Project Control, you will be responsible for: Project Financial Management: Oversee end to end accounting for large, customized projects, including cost tracking, budgeting, and variance analysis. Revenue Recognition: Apply ASC 606 / IFRS 15 for long term contracts, milestone billing, and percentage of completion methods. Budgeting & Forecasting: Partner with project and commercial teams to prepare budgets, forecasts, and cash flow projections. Reporting: Deliver timely financial statements, reconciliations, and management reports. Audit & Compliance: Ensure adherence to corporate policies, internal controls, and regulatory requirements. ERP & Systems: Manage project accounting modules in ERP systems (Oracle, Anaplan, CFIN). Stakeholder Support: Provide financial insights to project directors and senior leadership. Risk & Control: Identify risks, implement controls, and recommend process improvements. Fuel your passion To be successful in this role you will: Hold a Bachelor's degree in Accounting, Finance, or a related field. Hold a professional certification (CPA, ACCA, CMA, or equivalent) preferred. Demonstrate experience in project accounting or finance within construction, engineering, or infrastructure. Have strong knowledge of US GAAP and/or IFRS, especially revenue recognition. Demonstrate experience managing multi million dollar projects and ERP systems (Oracle, Anaplan, CFIN). Have advanced knowledge of project accounting standards. Have strong analytical and problem solving skills. Have excellent communication and stakeholder management. Have a high attention to detail and accuracy. Demonstrate the ability to manage multiple projects in a fast paced environment. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: One of our core values as a business is collaboration and, as such, whilst flexible work options are available, we believe there is a great benefit of having our teams co located in one of our many offices across the UK. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work life balance policies and wellbeing activities. Comprehensive private medical care options. Safety net of life insurance and disability programmes. Tailored financial programmes. Additional elected or voluntary benefits. About Us We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet. Join Us Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Jan 09, 2026
Full time
Do you enjoy taking ownership for driving costs out of projects? Are you an experienced Finance Leader looking for a new opportunity? Join our Flexible Pipe Systems team We design, engineer and manufacture subsea flexible pipes for use in oil and gas production systems. Our systems are installed in offshore fields around the globe. Read more at Partner with the best We are looking for a Project Finance Manager to lead financial management for large, complex projects. This role ensures accurate accounting, compliance, and financial insights to support strategic decision making. You'll play a key role in driving financial success for complex, high value projects, working closely with senior leaders in a dynamic and collaborative environment. As a Lead Finance Specialist - Project Control, you will be responsible for: Project Financial Management: Oversee end to end accounting for large, customized projects, including cost tracking, budgeting, and variance analysis. Revenue Recognition: Apply ASC 606 / IFRS 15 for long term contracts, milestone billing, and percentage of completion methods. Budgeting & Forecasting: Partner with project and commercial teams to prepare budgets, forecasts, and cash flow projections. Reporting: Deliver timely financial statements, reconciliations, and management reports. Audit & Compliance: Ensure adherence to corporate policies, internal controls, and regulatory requirements. ERP & Systems: Manage project accounting modules in ERP systems (Oracle, Anaplan, CFIN). Stakeholder Support: Provide financial insights to project directors and senior leadership. Risk & Control: Identify risks, implement controls, and recommend process improvements. Fuel your passion To be successful in this role you will: Hold a Bachelor's degree in Accounting, Finance, or a related field. Hold a professional certification (CPA, ACCA, CMA, or equivalent) preferred. Demonstrate experience in project accounting or finance within construction, engineering, or infrastructure. Have strong knowledge of US GAAP and/or IFRS, especially revenue recognition. Demonstrate experience managing multi million dollar projects and ERP systems (Oracle, Anaplan, CFIN). Have advanced knowledge of project accounting standards. Have strong analytical and problem solving skills. Have excellent communication and stakeholder management. Have a high attention to detail and accuracy. Demonstrate the ability to manage multiple projects in a fast paced environment. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: One of our core values as a business is collaboration and, as such, whilst flexible work options are available, we believe there is a great benefit of having our teams co located in one of our many offices across the UK. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work life balance policies and wellbeing activities. Comprehensive private medical care options. Safety net of life insurance and disability programmes. Tailored financial programmes. Additional elected or voluntary benefits. About Us We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet. Join Us Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our client, a leading player in the procurement supply chain sector, is seeking a Senior Procurement Manager to join their dynamic team. Working within the public sector, you'll become a vital member of the Project & Programme Services team, contributing to some of the world's most prestigious infrastructure and transportation projects. Key Responsibilities: Account management: From directing the team to enabling collaboration and providing career growth opportunities. Business development: Increasing client spend, accessing higher-margin work, and cross-selling services and locations. Project leadership: Directing and managing the project team, ensuring commercial accountability. Technical leadership: Providing specialised advice, broadening legal and technical knowledge, and participating in training initiatives. Team building and management: Creating and managing sector-focused teams and mentoring junior colleagues. Job Requirements: Degree qualified. MRICS, MCIPS or MCIOB or working towards one of these qualifications (or similar). Awareness of procurement delivery models and routes to market for various services, works, and supply contracts. Procurement experience on major programmes and complex projects such as infrastructure, building, engineering, manufacturing, oil and gas. Effective deployment and interpretation of market information in strategy development. Knowledge of collaborative procurement forms like Alliances, Partnering, ECI, and Multi-lotted Collaborative frameworks. Experience with construction contracts such as NEC, JCT, FIDIC, and Public Sector regulations. Ability to deliver construction cost analyses and benchmarking reports. Experience in planning, developing, delivering, and managing procurement activities for contracts and frameworks. Previous experience with market engagement, supply-chain analysis, and mapping to inform procurement strategies. Strong communication skills and experience working with multiple stakeholders, including legal, finance, engineers, and programme teams. Ability to devise and implement commercial policy and solutions for a wide range of clients and stakeholders. Excellent document drafting, analysis, communication, presentation, and influencing skills. Desirable Skills: Experience with developing Commercial Governance Procedures, Processes, and Systems. Proficiency in eSourcing and/or eEvaluation Systems. Category Management and developing packaging/lotting strategies. Experience with running and managing dynamic purchasing systems/auctions (public and/or private sector). Contract negotiation in a Competitive Dialogue/Competitive Negotiation setting. Experience in commercial management, contract/project management, key account management (KAM), and risk and opportunity management. Benefits: Flexible and remote working options. Opportunities to work on complex and ambitious infrastructure projects. Collaborative and supportive work environment. Professional development and career growth opportunities. If you are a seasoned professional in procurement and are eager to take on a new challenge within a supportive and forward-thinking environment, apply now to join our client's esteemed Project & Programme Services team.
Jan 06, 2026
Full time
Our client, a leading player in the procurement supply chain sector, is seeking a Senior Procurement Manager to join their dynamic team. Working within the public sector, you'll become a vital member of the Project & Programme Services team, contributing to some of the world's most prestigious infrastructure and transportation projects. Key Responsibilities: Account management: From directing the team to enabling collaboration and providing career growth opportunities. Business development: Increasing client spend, accessing higher-margin work, and cross-selling services and locations. Project leadership: Directing and managing the project team, ensuring commercial accountability. Technical leadership: Providing specialised advice, broadening legal and technical knowledge, and participating in training initiatives. Team building and management: Creating and managing sector-focused teams and mentoring junior colleagues. Job Requirements: Degree qualified. MRICS, MCIPS or MCIOB or working towards one of these qualifications (or similar). Awareness of procurement delivery models and routes to market for various services, works, and supply contracts. Procurement experience on major programmes and complex projects such as infrastructure, building, engineering, manufacturing, oil and gas. Effective deployment and interpretation of market information in strategy development. Knowledge of collaborative procurement forms like Alliances, Partnering, ECI, and Multi-lotted Collaborative frameworks. Experience with construction contracts such as NEC, JCT, FIDIC, and Public Sector regulations. Ability to deliver construction cost analyses and benchmarking reports. Experience in planning, developing, delivering, and managing procurement activities for contracts and frameworks. Previous experience with market engagement, supply-chain analysis, and mapping to inform procurement strategies. Strong communication skills and experience working with multiple stakeholders, including legal, finance, engineers, and programme teams. Ability to devise and implement commercial policy and solutions for a wide range of clients and stakeholders. Excellent document drafting, analysis, communication, presentation, and influencing skills. Desirable Skills: Experience with developing Commercial Governance Procedures, Processes, and Systems. Proficiency in eSourcing and/or eEvaluation Systems. Category Management and developing packaging/lotting strategies. Experience with running and managing dynamic purchasing systems/auctions (public and/or private sector). Contract negotiation in a Competitive Dialogue/Competitive Negotiation setting. Experience in commercial management, contract/project management, key account management (KAM), and risk and opportunity management. Benefits: Flexible and remote working options. Opportunities to work on complex and ambitious infrastructure projects. Collaborative and supportive work environment. Professional development and career growth opportunities. If you are a seasoned professional in procurement and are eager to take on a new challenge within a supportive and forward-thinking environment, apply now to join our client's esteemed Project & Programme Services team.
We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use: Manager of Solutions Consulting EMEA North Government As Solutions Consulting Manager of the EMEA North Government team (UK&I & Benelux), you will lead a team of Solutions Consultants (currently 6 headcount) covering the EMEA North Government Sector. You will also collaborate cross-functionally with sales leadership, solution consulting leadership, account executives, consulting, partners, business officers, and other stakeholders to define and execute on the sales strategy, secure revenue targets and drive adoption of Pega AI Blueprint and Pega's AI-powered workflow and decisioning capabilities. The team is customer-centric, technical, business/value outcome driven, and focused on transforming government clients through Pega's solutions. Picture Yourself at Pega: This must be one of the most exciting roles in the industry today. You will lead a top performing and highly talented team and work with award winning solutions. Government organizations are transforming with speed, Pega's tools and solutions are right there to help them. You will play a critical role driving Pega's strategy using Pega AI Blueprint and Predictable AI. Blueprint changes the way we interact and work with our customers dramatically, reducing time it takes to drive customers' outcomes and value. As the Solutions Consulting leader, you're at the forefront of this change, being a true Blueprint advocate and leader. This role provides a great opportunity to build on the foundations of the team through introducing the Solution Designer approach, turning customer ideas/needs into solutions in weeks. Reporting to the Senior Director Solution Consulting for the EMEA North region, you will be a key element of both the EMEA North Government GTM leadership, and the EMEA North Solutions Consulting leadership teams. Towards our customers you are the technical representative at executive level being a partner for our most strategic customers CTO's. You're an energetic team player with a passion for Government organizations, who will act as a thought leader, and represent Pega's core technology to the outside world. Your vision, ambition, and leadership will be critical as we continue to grow our revenue and rapidly expand our presence in 2026 and beyond. What You'll Do at Pega: Technical Sales Strategy and Execution Use Pega AI Blueprint and Predictable AI to help Government organizations to drive citizen outcomes, innovate, reduce costs and modernize their legacy estates. Coach and lead the team in Qualification, Solution Design, answering RFPs and RFIs and development of best practice technical solutions that leverage Pega's solutions. Proactively support and work with the Solutions Consulting and Sales teams in Designing Solutions, present and demonstrate and share best practice to "raise the bar". Engage and develop relationships with client and partner executives acting as counterpart for our most strategic CIO's/CTO's. Be a recognized thought leader and domain expert in Pega solutions, representing Pega to the outside world (Social, industry bodies, strategic government departments) and at events. Lead the team in execution of Pega Sales strategy with focus on Blueprint and the Solution Designer approach. Secure execution and compliance with Solutions Consulting tasks and goals (Spending time with and at our customers, Blueprint adoption, Training and use of Pega's sales automation system). Drive and support the innovation and adoption of initiatives, reusable assets, selling programs, enablement, to scale the success of Pega's core technologies. Collaborate and foster strong partnerships with internal leaders in Specialists, Product Development, Product Marketing, Alliances, Industry Business Units, and other peer Specialist organizations globally at Pega. Leadership & Collaboration Lead the team in execution of Pega Sales strategy with focus on Blueprint and the Solution Designer approach. Secure execution and compliance with Solutions Consulting tasks and goals (Spending time with and at our customers, Blueprint adoption, Training and use of Pega's sales automation system). Drive and support the innovation and adoption of initiatives, reusable assets, selling programs, enablement, to scale the success of Pega's core technologies. Collaborate and foster strong partnerships with internal leaders in Specialists, Product Development, Product Marketing, Alliances, Industry Business Units, and other peer Specialist organizations globally at Pega. People Development Lead the team towards the best Solution Designers in the industry. Cultivate your team through coaching, hiring, goal setting, career development, and performance management. Develop and maintain cutting-edge Solutions Consultant knowledge of Pega AI Blueprint, Pega Platform, GenAI capabilities, and other core Pega technologies in partnership with the Product teams. Oversee the Solutions Consultants to ensure accurate planning and coordination of all requests for resources from the sales field to ensure a balanced workload across the team. Who You Are: An ambitious leader, coach, with an understanding and background in Government. Passionate about people, Pega AI Blueprint, technology, and the transformative potential of workflow and Predictable AI. Enjoy being hands-on in the field, coaching and leading by example to secure results on critical engagements with enterprise clients. Willing to travel throughout the region to support the business. Based in the UK and SC cleared or clearable. What You've Accomplished: Management experience and/or a successful track record leading Solution Consulting engagements in Government organizations. Technical acumen with strong preference for experience in Workflow, Process management, CRM, BPM, and AI. You worked with customer in the UYK Government industry building trust with executive stakeholders. Demonstrated leadership and initiative to build scale, and driven growth. Led large scale Enterprise sales engagements from a Solutions Consulting perspective. A fun and dynamic work environment in which you will have an amazing opportunity to make a big impact. Gartner/Forester Analyst acclaimed technology leadership across our categories of products including Pega Platform, Customer Decision Hub, and Intelligent Automation. Continuous learning and development opportunities in core Pega technologies and AI-driven solutions. An innovative, inclusive, agile, and structured work environment. Competitive global benefits program inclusive of base pay, sales incentives, and employee equity in the company. Pega Offers You: A fun and dynamic work environment in which you will have an amazing opportunity to make a big impact. Gartner/Forester Analyst acclaimed technology leadership across our categories of products including Pega Platform, Customer Decision Hub, and Intelligent Automation. Continuous learning and development opportunities in core Pega technologies and AI-driven solutions. An innovative, inclusive, agile, and structured work environment. Competitive global benefits program inclusive of base pay, sales incentives, and employee equity in the company. Job ID: 23057 AI in Action - Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it. Culture - At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance - For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations - If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. Labor Condition Applications GDPR Candidate Privacy Notice Pegasystems Limited UK Gender Pay Gap Statement EEO/AA Policy Statement Your Employee Rights Under the Family and Medical Leave Act E-Verify Notice . click apply for full job details
Jan 01, 2026
Full time
We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use: Manager of Solutions Consulting EMEA North Government As Solutions Consulting Manager of the EMEA North Government team (UK&I & Benelux), you will lead a team of Solutions Consultants (currently 6 headcount) covering the EMEA North Government Sector. You will also collaborate cross-functionally with sales leadership, solution consulting leadership, account executives, consulting, partners, business officers, and other stakeholders to define and execute on the sales strategy, secure revenue targets and drive adoption of Pega AI Blueprint and Pega's AI-powered workflow and decisioning capabilities. The team is customer-centric, technical, business/value outcome driven, and focused on transforming government clients through Pega's solutions. Picture Yourself at Pega: This must be one of the most exciting roles in the industry today. You will lead a top performing and highly talented team and work with award winning solutions. Government organizations are transforming with speed, Pega's tools and solutions are right there to help them. You will play a critical role driving Pega's strategy using Pega AI Blueprint and Predictable AI. Blueprint changes the way we interact and work with our customers dramatically, reducing time it takes to drive customers' outcomes and value. As the Solutions Consulting leader, you're at the forefront of this change, being a true Blueprint advocate and leader. This role provides a great opportunity to build on the foundations of the team through introducing the Solution Designer approach, turning customer ideas/needs into solutions in weeks. Reporting to the Senior Director Solution Consulting for the EMEA North region, you will be a key element of both the EMEA North Government GTM leadership, and the EMEA North Solutions Consulting leadership teams. Towards our customers you are the technical representative at executive level being a partner for our most strategic customers CTO's. You're an energetic team player with a passion for Government organizations, who will act as a thought leader, and represent Pega's core technology to the outside world. Your vision, ambition, and leadership will be critical as we continue to grow our revenue and rapidly expand our presence in 2026 and beyond. What You'll Do at Pega: Technical Sales Strategy and Execution Use Pega AI Blueprint and Predictable AI to help Government organizations to drive citizen outcomes, innovate, reduce costs and modernize their legacy estates. Coach and lead the team in Qualification, Solution Design, answering RFPs and RFIs and development of best practice technical solutions that leverage Pega's solutions. Proactively support and work with the Solutions Consulting and Sales teams in Designing Solutions, present and demonstrate and share best practice to "raise the bar". Engage and develop relationships with client and partner executives acting as counterpart for our most strategic CIO's/CTO's. Be a recognized thought leader and domain expert in Pega solutions, representing Pega to the outside world (Social, industry bodies, strategic government departments) and at events. Lead the team in execution of Pega Sales strategy with focus on Blueprint and the Solution Designer approach. Secure execution and compliance with Solutions Consulting tasks and goals (Spending time with and at our customers, Blueprint adoption, Training and use of Pega's sales automation system). Drive and support the innovation and adoption of initiatives, reusable assets, selling programs, enablement, to scale the success of Pega's core technologies. Collaborate and foster strong partnerships with internal leaders in Specialists, Product Development, Product Marketing, Alliances, Industry Business Units, and other peer Specialist organizations globally at Pega. Leadership & Collaboration Lead the team in execution of Pega Sales strategy with focus on Blueprint and the Solution Designer approach. Secure execution and compliance with Solutions Consulting tasks and goals (Spending time with and at our customers, Blueprint adoption, Training and use of Pega's sales automation system). Drive and support the innovation and adoption of initiatives, reusable assets, selling programs, enablement, to scale the success of Pega's core technologies. Collaborate and foster strong partnerships with internal leaders in Specialists, Product Development, Product Marketing, Alliances, Industry Business Units, and other peer Specialist organizations globally at Pega. People Development Lead the team towards the best Solution Designers in the industry. Cultivate your team through coaching, hiring, goal setting, career development, and performance management. Develop and maintain cutting-edge Solutions Consultant knowledge of Pega AI Blueprint, Pega Platform, GenAI capabilities, and other core Pega technologies in partnership with the Product teams. Oversee the Solutions Consultants to ensure accurate planning and coordination of all requests for resources from the sales field to ensure a balanced workload across the team. Who You Are: An ambitious leader, coach, with an understanding and background in Government. Passionate about people, Pega AI Blueprint, technology, and the transformative potential of workflow and Predictable AI. Enjoy being hands-on in the field, coaching and leading by example to secure results on critical engagements with enterprise clients. Willing to travel throughout the region to support the business. Based in the UK and SC cleared or clearable. What You've Accomplished: Management experience and/or a successful track record leading Solution Consulting engagements in Government organizations. Technical acumen with strong preference for experience in Workflow, Process management, CRM, BPM, and AI. You worked with customer in the UYK Government industry building trust with executive stakeholders. Demonstrated leadership and initiative to build scale, and driven growth. Led large scale Enterprise sales engagements from a Solutions Consulting perspective. A fun and dynamic work environment in which you will have an amazing opportunity to make a big impact. Gartner/Forester Analyst acclaimed technology leadership across our categories of products including Pega Platform, Customer Decision Hub, and Intelligent Automation. Continuous learning and development opportunities in core Pega technologies and AI-driven solutions. An innovative, inclusive, agile, and structured work environment. Competitive global benefits program inclusive of base pay, sales incentives, and employee equity in the company. Pega Offers You: A fun and dynamic work environment in which you will have an amazing opportunity to make a big impact. Gartner/Forester Analyst acclaimed technology leadership across our categories of products including Pega Platform, Customer Decision Hub, and Intelligent Automation. Continuous learning and development opportunities in core Pega technologies and AI-driven solutions. An innovative, inclusive, agile, and structured work environment. Competitive global benefits program inclusive of base pay, sales incentives, and employee equity in the company. Job ID: 23057 AI in Action - Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it. Culture - At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance - For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations - If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. Labor Condition Applications GDPR Candidate Privacy Notice Pegasystems Limited UK Gender Pay Gap Statement EEO/AA Policy Statement Your Employee Rights Under the Family and Medical Leave Act E-Verify Notice . click apply for full job details
Gas Market Sales Coordinator / Application Sales Manager / Application Engineer is required to join a well-established and growing provider of engineered filtration solutions for the oil & gas market. This role replaces a key team member and will own a strategic territory across Western Pennsylvania, Southeast Ohio, and Northern West Virginia. The position focuses on managing customer accounts, developing new business across gas processing facilities, refineries, compressor stations, and cryogenic plants, and supporting outside sales through technical consultation and application knowledge. The successful candidate will understand gas processing operations from extraction through final product and will be comfortable selling engineered equipment into complex process environments. Package Base salary: $75,000 - $90,000 (flexible for the right candidate; can go higher) OTE Year 1: $120,000 - $140,000 Commission: 3% on gross profit Profit-sharing program Company vehicle / Car Allowance 401(k) PTO and paid holidays Medical, dental, and vision insurance Structured technical training and long-term career development Gas Market Sales Coordinator / Application Sales Manager/ Applications Engineer Role Manage and grow an established territory serving gas processing, refining, cryogenic, and midstream operators. Act as the primary liaison for key accounts, outside sales, and internal teams to ensure strong customer support. Conduct site visits, application assessments, and technical consultations across production and processing facilities. Prepare facility-specific quotations, proposals, and documentation to support engineered filtration solutions. Develop new business opportunities through solution-based selling and market understanding. Maintain and expand relationships across OEMs, compressor stations, gas plants, and process engineering groups. Collaborate with internal engineering, service, and operations teams to ensure successful project delivery. Support the regional market strategy and maintain visibility of pipeline activity through CRM tools. Minimal travel with most visits completed as day trips (approx. 1-2 weeks of overnight travel per year). Gas Market Sales Coordinator / Application Sales Manager / Applications Engineer Requirements Experience selling into the oil & gas sector, ideally into gas processing facilities, compressor stations, refineries, or cryogenic plants. Background selling valves, pumps, filtration, compressors, or engineered mechanical/process equipment is highly desirable. Strong understanding of gas processing operations-from extraction to clean, dry final product. Technical aptitude with the ability to learn engineered filtration systems (training provided). Excellent communication and relationship-building skills with both end users and outside sales teams. Strong commercial acumen with experience managing accounts and driving year-over-year revenue growth. Must live within: Southwestern Pennsylvania (ideal), or Southeast Ohio, or Northern / Northeastern West Virginia. Ability to travel across the region for site visits and customer meetings.
Jan 01, 2026
Full time
Gas Market Sales Coordinator / Application Sales Manager / Application Engineer is required to join a well-established and growing provider of engineered filtration solutions for the oil & gas market. This role replaces a key team member and will own a strategic territory across Western Pennsylvania, Southeast Ohio, and Northern West Virginia. The position focuses on managing customer accounts, developing new business across gas processing facilities, refineries, compressor stations, and cryogenic plants, and supporting outside sales through technical consultation and application knowledge. The successful candidate will understand gas processing operations from extraction through final product and will be comfortable selling engineered equipment into complex process environments. Package Base salary: $75,000 - $90,000 (flexible for the right candidate; can go higher) OTE Year 1: $120,000 - $140,000 Commission: 3% on gross profit Profit-sharing program Company vehicle / Car Allowance 401(k) PTO and paid holidays Medical, dental, and vision insurance Structured technical training and long-term career development Gas Market Sales Coordinator / Application Sales Manager/ Applications Engineer Role Manage and grow an established territory serving gas processing, refining, cryogenic, and midstream operators. Act as the primary liaison for key accounts, outside sales, and internal teams to ensure strong customer support. Conduct site visits, application assessments, and technical consultations across production and processing facilities. Prepare facility-specific quotations, proposals, and documentation to support engineered filtration solutions. Develop new business opportunities through solution-based selling and market understanding. Maintain and expand relationships across OEMs, compressor stations, gas plants, and process engineering groups. Collaborate with internal engineering, service, and operations teams to ensure successful project delivery. Support the regional market strategy and maintain visibility of pipeline activity through CRM tools. Minimal travel with most visits completed as day trips (approx. 1-2 weeks of overnight travel per year). Gas Market Sales Coordinator / Application Sales Manager / Applications Engineer Requirements Experience selling into the oil & gas sector, ideally into gas processing facilities, compressor stations, refineries, or cryogenic plants. Background selling valves, pumps, filtration, compressors, or engineered mechanical/process equipment is highly desirable. Strong understanding of gas processing operations-from extraction to clean, dry final product. Technical aptitude with the ability to learn engineered filtration systems (training provided). Excellent communication and relationship-building skills with both end users and outside sales teams. Strong commercial acumen with experience managing accounts and driving year-over-year revenue growth. Must live within: Southwestern Pennsylvania (ideal), or Southeast Ohio, or Northern / Northeastern West Virginia. Ability to travel across the region for site visits and customer meetings.
Allow us to introduce ourselves. At dss+, we are not just your average global operations consulting firm. We are a Purpose driven company that exists to save lives and create a sustainable future - for our clients, employees and communities. In pursuit of this Purpose, we put people at the centre of everything we do, and we are a consultancy with heart. As an experienced operations consultant, your role is crucial in helping us achieve this Purpose, making you an integral part of our operations. Right now, we're expanding our market reach and impact in the UK and looking for a senior manager who can help us transform our clients and work as part of high performing project teams on large, complex transformational work programmes. This expansion presents a unique opportunity for you to grow both personally and professionally as you contribute to our Purpose and work on challenging projects. Does this sound like you? As a senior manager you will work across a range of industries including Chemicals, Manufacturing, Power & Utilities, Oil & Gas sectors. You will work with industry leading clients across your sectors to reduce risks and improve business continuity and asset productivity. You'll save lives, drive performance and improve the working lives of all your clients' employees. Key responsibilities will include; Develop new business and manage existing accounts Discover opportunities to make our clients safer, more productive and more sustainable Lead teams of experienced consultants and subject matter experts to identify the root causes of client safety and / or operational challenges by analysing a range of metrics and observations, and create, communicate and implement solutions Work directly with the client identifying pain points and developing and implementing effective solutions to meet their needs Develop your own and your team's work plans, mobilising the team to deliver effectively Work with members of your team to build their capabilities and deliver better value to the client Manage project delivery to ensure projects deliver the intended benefits. This role is home based in the UK but will require frequent client travel, potentially up to 4 days per week. Let's see where our shared vision leads. We have a strong growth trajectory and a global footprint, which means unprecedented opportunity for the people on our teams to advance their careers through working with clients and joining forces with technical operations executives, experienced line managers and qualified coaches who all share a problem solving mindset and a passion for what they do. We offer a mentorship program with internal and external senior leaders to broaden technical expertise and share best practices. Our performance process and talent systems support individuals on their personal and professional development journey, and you will have access to the Consulting Development Academy. In addition to our career development benefits, we offer a competitive base salary, medical cover, disability benefits, allowances, a discretionary yearly incentive plan, and flexible work policies. As a Global Company, our professionals have the possibility to contribute to international projects and grow with the company. Every employee can influence and impact our company, and we value innovators and entrepreneurs. Who are you today? Beyond that, be yourself. At dss+, we embrace and celebrate diversity. Above all, we are an inclusive culture in which everyone contributes and has the chance to develop their talents further. Ideally, you will hold a degree/master's degree in engineering or a business related field, coupled with experience in management consulting with previous exposure to safety, operational risk management and / or operational excellence. You will demonstrate deep knowledge of an industry e.g manufacturing, chemicals, power & utilities or oil & gas and you will have demonstrated the ability to sell complex operations consulting services at C level with large industrial clients. You have the ability to manage diverse and remote teams of consultants and guide them to achieve business and client objectives and you are able to manage complex projects from end to end for small or large engagements. You're a thought leader. Able to leverage your knowledge to identify themes, trends and challenges within the sector and then to guide clients and create talking points. You will speak fluent English but also be comfortable communicating and working with a wide range of cultures and nationalities (additional European languages are a significant advantage). And you will have excellent communication skills and an entrepreneurial mindset. Like us. A bit more about us We are implementers and change makers. Our passion lies in helping our clients solve their biggest challenges and engaging organisations, from the boardroom to the shop floor, to become resilient to future vulnerabilities and sustain improvements. Our industry expertise-in metals and mining, chemicals, oil, gas and energy, power and utilities, agribusiness and consumer goods, industrial and manufacturing, and private equity-combined with our consulting expertise in risk, operations, and sustainability helps clients translate their pain points into actionable roadmaps that deliver real, tangible results. Our transformational solutions in operational risk management, operational excellence and ESG/sustainability are accelerated through leadership coaching, capability building, and culture change and enabled through digital technologies.
Jan 01, 2026
Full time
Allow us to introduce ourselves. At dss+, we are not just your average global operations consulting firm. We are a Purpose driven company that exists to save lives and create a sustainable future - for our clients, employees and communities. In pursuit of this Purpose, we put people at the centre of everything we do, and we are a consultancy with heart. As an experienced operations consultant, your role is crucial in helping us achieve this Purpose, making you an integral part of our operations. Right now, we're expanding our market reach and impact in the UK and looking for a senior manager who can help us transform our clients and work as part of high performing project teams on large, complex transformational work programmes. This expansion presents a unique opportunity for you to grow both personally and professionally as you contribute to our Purpose and work on challenging projects. Does this sound like you? As a senior manager you will work across a range of industries including Chemicals, Manufacturing, Power & Utilities, Oil & Gas sectors. You will work with industry leading clients across your sectors to reduce risks and improve business continuity and asset productivity. You'll save lives, drive performance and improve the working lives of all your clients' employees. Key responsibilities will include; Develop new business and manage existing accounts Discover opportunities to make our clients safer, more productive and more sustainable Lead teams of experienced consultants and subject matter experts to identify the root causes of client safety and / or operational challenges by analysing a range of metrics and observations, and create, communicate and implement solutions Work directly with the client identifying pain points and developing and implementing effective solutions to meet their needs Develop your own and your team's work plans, mobilising the team to deliver effectively Work with members of your team to build their capabilities and deliver better value to the client Manage project delivery to ensure projects deliver the intended benefits. This role is home based in the UK but will require frequent client travel, potentially up to 4 days per week. Let's see where our shared vision leads. We have a strong growth trajectory and a global footprint, which means unprecedented opportunity for the people on our teams to advance their careers through working with clients and joining forces with technical operations executives, experienced line managers and qualified coaches who all share a problem solving mindset and a passion for what they do. We offer a mentorship program with internal and external senior leaders to broaden technical expertise and share best practices. Our performance process and talent systems support individuals on their personal and professional development journey, and you will have access to the Consulting Development Academy. In addition to our career development benefits, we offer a competitive base salary, medical cover, disability benefits, allowances, a discretionary yearly incentive plan, and flexible work policies. As a Global Company, our professionals have the possibility to contribute to international projects and grow with the company. Every employee can influence and impact our company, and we value innovators and entrepreneurs. Who are you today? Beyond that, be yourself. At dss+, we embrace and celebrate diversity. Above all, we are an inclusive culture in which everyone contributes and has the chance to develop their talents further. Ideally, you will hold a degree/master's degree in engineering or a business related field, coupled with experience in management consulting with previous exposure to safety, operational risk management and / or operational excellence. You will demonstrate deep knowledge of an industry e.g manufacturing, chemicals, power & utilities or oil & gas and you will have demonstrated the ability to sell complex operations consulting services at C level with large industrial clients. You have the ability to manage diverse and remote teams of consultants and guide them to achieve business and client objectives and you are able to manage complex projects from end to end for small or large engagements. You're a thought leader. Able to leverage your knowledge to identify themes, trends and challenges within the sector and then to guide clients and create talking points. You will speak fluent English but also be comfortable communicating and working with a wide range of cultures and nationalities (additional European languages are a significant advantage). And you will have excellent communication skills and an entrepreneurial mindset. Like us. A bit more about us We are implementers and change makers. Our passion lies in helping our clients solve their biggest challenges and engaging organisations, from the boardroom to the shop floor, to become resilient to future vulnerabilities and sustain improvements. Our industry expertise-in metals and mining, chemicals, oil, gas and energy, power and utilities, agribusiness and consumer goods, industrial and manufacturing, and private equity-combined with our consulting expertise in risk, operations, and sustainability helps clients translate their pain points into actionable roadmaps that deliver real, tangible results. Our transformational solutions in operational risk management, operational excellence and ESG/sustainability are accelerated through leadership coaching, capability building, and culture change and enabled through digital technologies.
Customer Experience Manager page is loaded Customer Experience Managerlocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: R192672, United Kingdom Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: December 11, 2025 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals Job Description: At Shell Energy, we believe there's a better way to power your business.Aligned with Shell's ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology. We offer businesses across Britain 100% renewable electricity and gas. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. What's the role We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.Every day we work to provide an environment where all employees feel valued and included and are able to nurture their talent as individuals and as part of a collaborative team.A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate. What you'll be doing This is a great opportunity to join Customer Operations to lead our Account Management team responsible for customer relationship management, customer service, billing and complaints for our Mid-Market customer portfolio.Reporting into the Senior Customer Operations Manager, the role requires team management and development skills alongside a strong focus on delivering outstanding outcomes for our customers.The role supports our business' aim to: Deliver great customer outcomes by providing personalised service to customers and brokers Drive cost competitiveness through operational excellence and continual improvement in operations processesYou will get the opportunity to lead a diverse team and drive performance to deliver high levels of customer satisfaction. You will also support multi-disciplinary pan European projects to enhance our digital capabilities within operations. Leadership Lead the Account Management team, circa 6 FTE in SEUK Operations covering account management, customer service, billing and complaints for industrial, commercial, small and microbusiness customers Co-ordinate and allocate work across the team to ensure performance within SLA and KPI targets Deliver a great employee experience to the team, with a focus on regular coaching, performance reviews and tailored personal development plans in addition to managing induction, training, under performance and absenteeism Contribute to the development of the operations strategic plan and lead the development of the functional plan for account management Provide leadership and expert knowledge on all aspects of B2B energy operations, including a strong knowledge of Junifer Provide accurate and timely reports and insight to the Operations Senior Management Team Customer Centricity Lead the development of a customer centric culture in operations, supporting SEUK to develop and maintain strong relationships with customers and brokers alike Drive improvement in customer satisfaction scores, identifying and rectifying issues to enhance the customer experience Develop SEUK's approach to capture and respond to customer feedback, working with Shell European and Global colleagues Manage customer escalations and/or complaints to resolve customer issues commercially, compliantly and fairly Steer the transition of customer contact to the self-service portal and support ongoing development and enhancement of the portal to meet customer and broker needs Operational Excellence Monitor performance against a balanced scorecard (e.g. customer contact, billing timeliness, operational efficiency, complaints) and supporting SLA's, taking intervening action where required to re-allocate resources to ensure performance targets are met Enhance customer journeys, working with the relevant internal teams to design process change as well as digital teams to support implementation of changes Drive down operating costs through strong commercial management in addition to scoping and driving process and systems improvement projects across Customer Operations and Collections Collaborate with Operations and Sales teams to align on customer onboarding, service delivery and billing processes Work closely with the Cash and Collections team to minimise bad and overdue debt by providing key customer information to collections and supporting with the resolution of any issues affecting payment Monitor operational compliance, working with regulations to deliver key compliance programmes and audits What you bring Team leadership experience in a B2B Energy Supplier Passionate and highly experienced coach with a proven track record of maximising capability and performance Demonstrable experience delivering and improving customer satisfaction in B2B Strong Junifer knowledge Knowledge of UK power and gas systems and markets and B2B industry processes A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement / operational and service excellenceAfter you submit your application, you will receive an email from Shell providing a link to an online assessment (HireVue) that is a mandatory part of the process and has a validity period - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.We
Jan 01, 2026
Full time
Customer Experience Manager page is loaded Customer Experience Managerlocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: R192672, United Kingdom Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: December 11, 2025 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals Job Description: At Shell Energy, we believe there's a better way to power your business.Aligned with Shell's ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology. We offer businesses across Britain 100% renewable electricity and gas. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. What's the role We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.Every day we work to provide an environment where all employees feel valued and included and are able to nurture their talent as individuals and as part of a collaborative team.A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate. What you'll be doing This is a great opportunity to join Customer Operations to lead our Account Management team responsible for customer relationship management, customer service, billing and complaints for our Mid-Market customer portfolio.Reporting into the Senior Customer Operations Manager, the role requires team management and development skills alongside a strong focus on delivering outstanding outcomes for our customers.The role supports our business' aim to: Deliver great customer outcomes by providing personalised service to customers and brokers Drive cost competitiveness through operational excellence and continual improvement in operations processesYou will get the opportunity to lead a diverse team and drive performance to deliver high levels of customer satisfaction. You will also support multi-disciplinary pan European projects to enhance our digital capabilities within operations. Leadership Lead the Account Management team, circa 6 FTE in SEUK Operations covering account management, customer service, billing and complaints for industrial, commercial, small and microbusiness customers Co-ordinate and allocate work across the team to ensure performance within SLA and KPI targets Deliver a great employee experience to the team, with a focus on regular coaching, performance reviews and tailored personal development plans in addition to managing induction, training, under performance and absenteeism Contribute to the development of the operations strategic plan and lead the development of the functional plan for account management Provide leadership and expert knowledge on all aspects of B2B energy operations, including a strong knowledge of Junifer Provide accurate and timely reports and insight to the Operations Senior Management Team Customer Centricity Lead the development of a customer centric culture in operations, supporting SEUK to develop and maintain strong relationships with customers and brokers alike Drive improvement in customer satisfaction scores, identifying and rectifying issues to enhance the customer experience Develop SEUK's approach to capture and respond to customer feedback, working with Shell European and Global colleagues Manage customer escalations and/or complaints to resolve customer issues commercially, compliantly and fairly Steer the transition of customer contact to the self-service portal and support ongoing development and enhancement of the portal to meet customer and broker needs Operational Excellence Monitor performance against a balanced scorecard (e.g. customer contact, billing timeliness, operational efficiency, complaints) and supporting SLA's, taking intervening action where required to re-allocate resources to ensure performance targets are met Enhance customer journeys, working with the relevant internal teams to design process change as well as digital teams to support implementation of changes Drive down operating costs through strong commercial management in addition to scoping and driving process and systems improvement projects across Customer Operations and Collections Collaborate with Operations and Sales teams to align on customer onboarding, service delivery and billing processes Work closely with the Cash and Collections team to minimise bad and overdue debt by providing key customer information to collections and supporting with the resolution of any issues affecting payment Monitor operational compliance, working with regulations to deliver key compliance programmes and audits What you bring Team leadership experience in a B2B Energy Supplier Passionate and highly experienced coach with a proven track record of maximising capability and performance Demonstrable experience delivering and improving customer satisfaction in B2B Strong Junifer knowledge Knowledge of UK power and gas systems and markets and B2B industry processes A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement / operational and service excellenceAfter you submit your application, you will receive an email from Shell providing a link to an online assessment (HireVue) that is a mandatory part of the process and has a validity period - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.We
Customer Success Manager page is loaded Customer Success Managerlocations: Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AYtime type: Full timeposted on: Posted Todayjob requisition id: Date Posted: 2025-12-12 Country: United Kingdom Location: Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AY Position Role Type: UnspecifiedTitle: Customer Success Manager Location: Crawley, United Kingdom Apply now and be part of the team that's redefining aerospace, every day. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest problems and to meet the demands of a rapidly evolving global market. We are currently on the lookout for a Customer Success Manager to our team.You must have technical knowledge, customer service and technical deployments experience, with an understanding of IT/Networks, Air to ground communications and operation systems in the aviation arena.In this role, you will apply your technical experience and customer focus to support, train and deploy products and services under the Collins - Connected Aviation business unit. You will resolve a broad range of technical challenges, varying in complexity while providing a world-class service experience to the overall success of the business.This role is a Hybrid role with two days a week in office. What you will do Conduct technical account management and deployment of products and services, including the process of setting up services for new and existing customers. Deliver sound customer success management and service delivery by fostering close relationships with your customers, understanding their needs, how they operate, identifying new opportunities and conducting quarterly business reviews to enhance our service offerings. Develop and provide technical training for all customers and services as required. Close collaboration with Product owners, Program Management teams to deliver services within projected deadlines. Provide feedback and share product enhancement requests/ideas from customers to supplement product improvement. Act as the first point of contact for customer success related issues for all services and products through identification, analysis, and recommendations for resolution, ensuring corrective action is successfully implemented and communicated to the customer.This will include but not limited to: Datalink technical issues (ACARS, CPDLC and SATCOM) Connected Cockpit Solutions including FOMAX (Flight Operations Maintenance Exchange) for Airbus family aircraft, InteliSight AID, A350 MIAM. Ground Network messaging protocols. Flight Hub - Flight Plan & Tracking, optimization and Electronic Flight Folder systems. Aircraft- predictive health maintenance solutions. Ability to gather and collate technical information and to communicate it effectively with a variety of cultures and nationalities across multiple time zones. Experience & Qualifications we prefer: Minimum of 3 years' experience in a similar role is essential. Knowledge of Air to Ground and ground communication networks and systems Ability and confidence to interact with customers on all levels including Senior Directors, Engineering, Flight Operations, and business management. Fluent in Microsoft Office environment. Highly Desirable: Understanding of Airline Operational processes and practices. CCNA / ITIL Certification Working knowledge of ITIL, IT and networking principles Spanish, French or Arabic language skills What You Will Learn: Professional Development : Gain a ccess to company-sponsored certifications and training programs, mentorship and guidance from industry leaders, opportunities to develop your leadership skills by driving exciting high-impact projects and initiatives. Thrive in a culture of continuous learning and innovation, where curiosity is encouraged and supported. What we offer 25 days annual leave + bank holidays Competitive Salary Bonus Scheme Fantastic pension scheme Critical illness cover. Income Protection Private Medical Insurance, Employee Assistance Programme, the ability to buy holidays, a cycle to work scheme & other great employee discountsAt Collins Aerospace we are driving the industry forward through technological advanced and intelligent solutions for global aerospace and defense. Every day we imagine new ways to make the skies and spaces we touch smarter, safer, more efficient, and more amazing for our customers than ever. Together we chart new and exciting journeys, reuniting families, enhancing flight safety, and protecting nations whilst continually evolving our products and solutions to meet the expectations of tomorrow's world, and we do it all with some of the greatest talent this industry has to offer.We are Collins Aerospace, and we hope you join us as we continue to REDEFINE AEROSPACE as One Collins. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this to read the Policy and Terms
Jan 01, 2026
Full time
Customer Success Manager page is loaded Customer Success Managerlocations: Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AYtime type: Full timeposted on: Posted Todayjob requisition id: Date Posted: 2025-12-12 Country: United Kingdom Location: Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AY Position Role Type: UnspecifiedTitle: Customer Success Manager Location: Crawley, United Kingdom Apply now and be part of the team that's redefining aerospace, every day. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest problems and to meet the demands of a rapidly evolving global market. We are currently on the lookout for a Customer Success Manager to our team.You must have technical knowledge, customer service and technical deployments experience, with an understanding of IT/Networks, Air to ground communications and operation systems in the aviation arena.In this role, you will apply your technical experience and customer focus to support, train and deploy products and services under the Collins - Connected Aviation business unit. You will resolve a broad range of technical challenges, varying in complexity while providing a world-class service experience to the overall success of the business.This role is a Hybrid role with two days a week in office. What you will do Conduct technical account management and deployment of products and services, including the process of setting up services for new and existing customers. Deliver sound customer success management and service delivery by fostering close relationships with your customers, understanding their needs, how they operate, identifying new opportunities and conducting quarterly business reviews to enhance our service offerings. Develop and provide technical training for all customers and services as required. Close collaboration with Product owners, Program Management teams to deliver services within projected deadlines. Provide feedback and share product enhancement requests/ideas from customers to supplement product improvement. Act as the first point of contact for customer success related issues for all services and products through identification, analysis, and recommendations for resolution, ensuring corrective action is successfully implemented and communicated to the customer.This will include but not limited to: Datalink technical issues (ACARS, CPDLC and SATCOM) Connected Cockpit Solutions including FOMAX (Flight Operations Maintenance Exchange) for Airbus family aircraft, InteliSight AID, A350 MIAM. Ground Network messaging protocols. Flight Hub - Flight Plan & Tracking, optimization and Electronic Flight Folder systems. Aircraft- predictive health maintenance solutions. Ability to gather and collate technical information and to communicate it effectively with a variety of cultures and nationalities across multiple time zones. Experience & Qualifications we prefer: Minimum of 3 years' experience in a similar role is essential. Knowledge of Air to Ground and ground communication networks and systems Ability and confidence to interact with customers on all levels including Senior Directors, Engineering, Flight Operations, and business management. Fluent in Microsoft Office environment. Highly Desirable: Understanding of Airline Operational processes and practices. CCNA / ITIL Certification Working knowledge of ITIL, IT and networking principles Spanish, French or Arabic language skills What You Will Learn: Professional Development : Gain a ccess to company-sponsored certifications and training programs, mentorship and guidance from industry leaders, opportunities to develop your leadership skills by driving exciting high-impact projects and initiatives. Thrive in a culture of continuous learning and innovation, where curiosity is encouraged and supported. What we offer 25 days annual leave + bank holidays Competitive Salary Bonus Scheme Fantastic pension scheme Critical illness cover. Income Protection Private Medical Insurance, Employee Assistance Programme, the ability to buy holidays, a cycle to work scheme & other great employee discountsAt Collins Aerospace we are driving the industry forward through technological advanced and intelligent solutions for global aerospace and defense. Every day we imagine new ways to make the skies and spaces we touch smarter, safer, more efficient, and more amazing for our customers than ever. Together we chart new and exciting journeys, reuniting families, enhancing flight safety, and protecting nations whilst continually evolving our products and solutions to meet the expectations of tomorrow's world, and we do it all with some of the greatest talent this industry has to offer.We are Collins Aerospace, and we hope you join us as we continue to REDEFINE AEROSPACE as One Collins. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this to read the Policy and Terms
