Job Description - Senior Network & Telecoms Architect - Telephony (046540) Organisation Customers, Communication and Technology Job Networks Position Type - Full Time About the job Salary : £65,000-£77,000 (Inclusive of a 5% Non-Pensionable Allowance) dependent on skills, knowledge & experience UK Sponsorship available, although candidates are responsible for their own application fees. Band: 3 Location : North Greenwich, London - Hybrid Working TfL operate a Hybrid Working policy with a maximum of 50% of time working from home a month, averaging 2-3 days a week in the office. Contract Type: TfL Permanent Build a thriving, future-forward city with us By 2030, 10 million people will live in London. Millions more will continue to visit. Data and technology will play a key role in keeping people and the city moving. At TfL, we're applying a whole range of technological innovations to drive forward the management of transport and infrastructure and make it fit for the future. TfL's operational telephony was based on a design that was conceived in the late 1980's and at the time resulted in the largest private digital phone network in Europe. Whilst upgrades have been performed along the way to maintain currency it is still largely reliant on technology that is now end of life and becoming more difficult to source spares for. The architecture is based around the Ericsson MD110 (now Mitel), 2 Transit Exchanges (TAX) act as the core of the network, with 35 Remote Exchanges connected back to them. As a Senior Network Architect, you'll be at the heart of our most ambitious initiatives. You'll help shape the infrastructure architecture of large and complex IT systems, in addition to the infrastructure roadmap that underpins these systems. What You'll be doing You'll be responsible for the end-to-end lifecycle of specific network infrastructure products - from conceptualisation and business case development, right the way through to shaping achievable strategies and roadmaps. You'll be supported by the Project Manager, Business Analyst, Development Solution Architecture and Test Teams to explore high and low-level designs, before seeing your infrastructure successfully deployed and put into operation. You will also work in partnership with third-party suppliers, seeing to it that their proposed solutions meet business and technical requirements. Knowledge and Experience We are looking for someone with expert knowledge across the following infrastructure technologies: Voice over IP Protocols (e.g. SIP, H323, MGCP & SCCP) and Legacy Voice Protocols (e.g. ISDN & QSIG) Telephony systems Mitel or Avaya Voice and call recording technologies including Direct Routing via Microsoft Teams Voice Video technologies (e.g. Teams, WebEX and CMS) It would be advantageous that you can also demonstrate knowledge of the following: Provide diagnosis and resolution of voice incidents pre and post migrations of modernised platforms Debug voice gateway including SIP protocols IT vs Operational Technology and the differing requirements for each Managing contractual issues in a project environment Project management tools and techniques Certification in an Enterprise Architecture Framework such as TOGAF The ideal candidate would also be educated to degree level or possess relevant professional experience. In Addition to Being Skilled In Strong infrastructure architecture skills in architecting technology components across software, infrastructure and networks. Ability to take a loose set of requirements and build a high-level architecture using common standards. Refining the architecture as more information is discovered, decisions identified, and choices are made. Proven ability to analyse complex components, identify decision points, draw conclusions and produce design artefacts. Ability to communicate effectively, both orally and in writing, with people within a broad group of stakeholders including project managers, business analysts, developers, engineers and testers. Experience of designing and delivering systems using industry standard frameworks and open standards. Ability to work independently and as part of a team. Delivery focused with the ability to effectively prioritise tasks in a high-pressure environment to drive activities forward and meet demanding deadlines. Equality, Diversity and Inclusion We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. Application Process The closing date for applications is Tuesday 11th February 2025 at 23:59. Please apply using your CV Word (.docx) format preferred and do not include any photographs or images. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do. In return for your skills and expertise, we offer an excellent benefits package which includes: Final salary pension scheme Free travel for you on the TfL network A 75% discount on National Rail Season Ticket and interest free loan 30 days annual leave plus public and bank holidays Tax-efficient cycle-to-work scheme Retail, health, leisure, and travel offers
Feb 10, 2025
Full time
Job Description - Senior Network & Telecoms Architect - Telephony (046540) Organisation Customers, Communication and Technology Job Networks Position Type - Full Time About the job Salary : £65,000-£77,000 (Inclusive of a 5% Non-Pensionable Allowance) dependent on skills, knowledge & experience UK Sponsorship available, although candidates are responsible for their own application fees. Band: 3 Location : North Greenwich, London - Hybrid Working TfL operate a Hybrid Working policy with a maximum of 50% of time working from home a month, averaging 2-3 days a week in the office. Contract Type: TfL Permanent Build a thriving, future-forward city with us By 2030, 10 million people will live in London. Millions more will continue to visit. Data and technology will play a key role in keeping people and the city moving. At TfL, we're applying a whole range of technological innovations to drive forward the management of transport and infrastructure and make it fit for the future. TfL's operational telephony was based on a design that was conceived in the late 1980's and at the time resulted in the largest private digital phone network in Europe. Whilst upgrades have been performed along the way to maintain currency it is still largely reliant on technology that is now end of life and becoming more difficult to source spares for. The architecture is based around the Ericsson MD110 (now Mitel), 2 Transit Exchanges (TAX) act as the core of the network, with 35 Remote Exchanges connected back to them. As a Senior Network Architect, you'll be at the heart of our most ambitious initiatives. You'll help shape the infrastructure architecture of large and complex IT systems, in addition to the infrastructure roadmap that underpins these systems. What You'll be doing You'll be responsible for the end-to-end lifecycle of specific network infrastructure products - from conceptualisation and business case development, right the way through to shaping achievable strategies and roadmaps. You'll be supported by the Project Manager, Business Analyst, Development Solution Architecture and Test Teams to explore high and low-level designs, before seeing your infrastructure successfully deployed and put into operation. You will also work in partnership with third-party suppliers, seeing to it that their proposed solutions meet business and technical requirements. Knowledge and Experience We are looking for someone with expert knowledge across the following infrastructure technologies: Voice over IP Protocols (e.g. SIP, H323, MGCP & SCCP) and Legacy Voice Protocols (e.g. ISDN & QSIG) Telephony systems Mitel or Avaya Voice and call recording technologies including Direct Routing via Microsoft Teams Voice Video technologies (e.g. Teams, WebEX and CMS) It would be advantageous that you can also demonstrate knowledge of the following: Provide diagnosis and resolution of voice incidents pre and post migrations of modernised platforms Debug voice gateway including SIP protocols IT vs Operational Technology and the differing requirements for each Managing contractual issues in a project environment Project management tools and techniques Certification in an Enterprise Architecture Framework such as TOGAF The ideal candidate would also be educated to degree level or possess relevant professional experience. In Addition to Being Skilled In Strong infrastructure architecture skills in architecting technology components across software, infrastructure and networks. Ability to take a loose set of requirements and build a high-level architecture using common standards. Refining the architecture as more information is discovered, decisions identified, and choices are made. Proven ability to analyse complex components, identify decision points, draw conclusions and produce design artefacts. Ability to communicate effectively, both orally and in writing, with people within a broad group of stakeholders including project managers, business analysts, developers, engineers and testers. Experience of designing and delivering systems using industry standard frameworks and open standards. Ability to work independently and as part of a team. Delivery focused with the ability to effectively prioritise tasks in a high-pressure environment to drive activities forward and meet demanding deadlines. Equality, Diversity and Inclusion We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. Application Process The closing date for applications is Tuesday 11th February 2025 at 23:59. Please apply using your CV Word (.docx) format preferred and do not include any photographs or images. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do. In return for your skills and expertise, we offer an excellent benefits package which includes: Final salary pension scheme Free travel for you on the TfL network A 75% discount on National Rail Season Ticket and interest free loan 30 days annual leave plus public and bank holidays Tax-efficient cycle-to-work scheme Retail, health, leisure, and travel offers
Job Summary: Technical Analysts play an integral role in providing a high-quality support service to our customers. This role is on-site daily in Edinburgh. The primary function of the role is to respond to customer IT support calls in a polite and efficient manner. The individual should be comfortable liaising with customers in person, over the phone or via email; possess a familiarity of clients within the Xerox group of companies and the ability to access all relevant support tools and information as required. Technical Analysts are expected to provide user guidance, perform service requests, maintenance and monitoring tasks and respond to alerts. They should also have excellent personal presentation and interpersonal skills in face to face client environments. As well as have the ability to work as a 'Team Player' in and amongst an ever developing and growing team. In order to perform the required function, it is essential the Technician has detailed technical knowledge of network infrastructure topology and support. Technical Analysts must have a good understanding and ability to work unsupervised on desktop, network and server support. The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery at the 2nd line level. This person will be integral to the mentoring and developing of the 1st Line Engineers in assisting with escalated calls and professional support. The Technical Analyst will also be expected to: Provide level 2 support for key incidents and issues related to our clients Provide problem management and technical analysis Maintain existing infrastructure systems Ensure that systems are patched and maintained in accordance with the clients and organisation's expectations Work with the SDM and Infrastructure Specialist team to ensure that any risks to availability or performance are identified During exceptional busy period it may be necessary to support the Service Desk 1st line team to ensure the call answering KPI's are maintained The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery, this person will be integral to the mentoring and developing of the 1st Line Engineers in assisting with escalated calls and professional support Key Responsibilities: Diagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined SLA's Provide onsite and remote desktop and server support Build rapport with all new and existing clients to develop positive working relationships Co-operation to promote the development of the service desk team and the success of the company as a whole Manage, update and close tickets in the call queue. Actively chase suppliers or resolution groups for resolution to incidents or problems. Support the Service Desk team during busy periods to ensure call answering KPI's are maintained. Proactively identify areas for improvement in conjunction with the Service Desk Manager and Service Delivery Manager Develop operational run books and knowledge base information Work as part of a team to implement/design new solutions. Working with 2nd line resources across the organisation to resolve or escalate problems. Act as an incident escalation point within in an ITIL Service Desk environment for the 1st Line Engineers. Ticket logging, escalating and regular feedback to the Service Desk Manager and Service Delivery Manager Ensure infrastructure is secure and meets security guidelines. Mentor team members on best practice. Develop and maintain run books. Ensure configuration documents are up to date. Ensure service processes for change, configuration and problem management are adhered to at all times. Raise Change Requests Be professional and courteous to colleagues and the clients. General Responsibilities: To support your colleagues, wherever practicable, to ensure they meet their objectives. To support the Board of Directors and Management Team in delivering change that benefits the business as a whole. To adhere to Xerox Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To work in accordance with the Data Protection Act and to ensure that all new systems are reported to your Data Protection Controller. To undertake such other duties as may be reasonably expected. To provide a healthy and comfortable working environment, smoking is prohibited throughout the company's premises, except in specially designated areas. Required Skills and Experience: Good understanding of IT infrastructure Knowledge of desktop, server, printers and storage hardware and their components Knowledge of network devices and their roles Ability to plan, organize and adapt to changing job tasks within own role Open to respond to feedback and committed to self-development Team worker and 'can do' attitude Strong verbal and written communication skills Excellent customer facing, communication, interpersonal and presentation skills Strong analytical, logical and troubleshooting skills At least two years' experience working in a customer facing IT support environment Proficient in the use and support of: Microsoft Office 365 Microsoft Windows client Microsoft Windows Server Active Directory DNS, DHCP Printer Hardware Network cabling Mitel Telephony Mac desktop OSX Microsoft Exchange Remote Desktop Citrix XenDesktop and XenServer VMWare ESXi Email Relay and antispam Veeam Sonicwall routers Dell and HP server and network hardware Managed print solutions Hosted Telephone systems Desired Skills and Experience: Experience supporting clients in a legal environment MCSA, MCSE Citrix CCA, CCP, CCE VMWare VCA, VCP, VCAP, VCIX, VCDX ITIL foundation IT related degree Mitel accreditation
Feb 08, 2025
Full time
Job Summary: Technical Analysts play an integral role in providing a high-quality support service to our customers. This role is on-site daily in Edinburgh. The primary function of the role is to respond to customer IT support calls in a polite and efficient manner. The individual should be comfortable liaising with customers in person, over the phone or via email; possess a familiarity of clients within the Xerox group of companies and the ability to access all relevant support tools and information as required. Technical Analysts are expected to provide user guidance, perform service requests, maintenance and monitoring tasks and respond to alerts. They should also have excellent personal presentation and interpersonal skills in face to face client environments. As well as have the ability to work as a 'Team Player' in and amongst an ever developing and growing team. In order to perform the required function, it is essential the Technician has detailed technical knowledge of network infrastructure topology and support. Technical Analysts must have a good understanding and ability to work unsupervised on desktop, network and server support. The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery at the 2nd line level. This person will be integral to the mentoring and developing of the 1st Line Engineers in assisting with escalated calls and professional support. The Technical Analyst will also be expected to: Provide level 2 support for key incidents and issues related to our clients Provide problem management and technical analysis Maintain existing infrastructure systems Ensure that systems are patched and maintained in accordance with the clients and organisation's expectations Work with the SDM and Infrastructure Specialist team to ensure that any risks to availability or performance are identified During exceptional busy period it may be necessary to support the Service Desk 1st line team to ensure the call answering KPI's are maintained The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery, this person will be integral to the mentoring and developing of the 1st Line Engineers in assisting with escalated calls and professional support Key Responsibilities: Diagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined SLA's Provide onsite and remote desktop and server support Build rapport with all new and existing clients to develop positive working relationships Co-operation to promote the development of the service desk team and the success of the company as a whole Manage, update and close tickets in the call queue. Actively chase suppliers or resolution groups for resolution to incidents or problems. Support the Service Desk team during busy periods to ensure call answering KPI's are maintained. Proactively identify areas for improvement in conjunction with the Service Desk Manager and Service Delivery Manager Develop operational run books and knowledge base information Work as part of a team to implement/design new solutions. Working with 2nd line resources across the organisation to resolve or escalate problems. Act as an incident escalation point within in an ITIL Service Desk environment for the 1st Line Engineers. Ticket logging, escalating and regular feedback to the Service Desk Manager and Service Delivery Manager Ensure infrastructure is secure and meets security guidelines. Mentor team members on best practice. Develop and maintain run books. Ensure configuration documents are up to date. Ensure service processes for change, configuration and problem management are adhered to at all times. Raise Change Requests Be professional and courteous to colleagues and the clients. General Responsibilities: To support your colleagues, wherever practicable, to ensure they meet their objectives. To support the Board of Directors and Management Team in delivering change that benefits the business as a whole. To adhere to Xerox Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To work in accordance with the Data Protection Act and to ensure that all new systems are reported to your Data Protection Controller. To undertake such other duties as may be reasonably expected. To provide a healthy and comfortable working environment, smoking is prohibited throughout the company's premises, except in specially designated areas. Required Skills and Experience: Good understanding of IT infrastructure Knowledge of desktop, server, printers and storage hardware and their components Knowledge of network devices and their roles Ability to plan, organize and adapt to changing job tasks within own role Open to respond to feedback and committed to self-development Team worker and 'can do' attitude Strong verbal and written communication skills Excellent customer facing, communication, interpersonal and presentation skills Strong analytical, logical and troubleshooting skills At least two years' experience working in a customer facing IT support environment Proficient in the use and support of: Microsoft Office 365 Microsoft Windows client Microsoft Windows Server Active Directory DNS, DHCP Printer Hardware Network cabling Mitel Telephony Mac desktop OSX Microsoft Exchange Remote Desktop Citrix XenDesktop and XenServer VMWare ESXi Email Relay and antispam Veeam Sonicwall routers Dell and HP server and network hardware Managed print solutions Hosted Telephone systems Desired Skills and Experience: Experience supporting clients in a legal environment MCSA, MCSE Citrix CCA, CCP, CCE VMWare VCA, VCP, VCAP, VCIX, VCDX ITIL foundation IT related degree Mitel accreditation
About the Role: Grade Level (for internal use): 12 The Team: S&P Global corporates value stream technology team consists of geographically diversified software engineers responsible to develop scalable solutions by working directly with product development team. Our team culture is oriented towards equality in the realm of software engineering irrespective of hierarchy promoting innovation. One should feel empowered to iterate over ideas and experimentation without being afraid of failure. Responsibilities and Impact: You will enable S&P ratings business to provide best in class end-to-end analytical, commercial and customer experience by building feature rich solutions including big data engineering, analytics, business intelligence and workflow capabilities. Complete SDLC: architecture, design, development and support of tech solutions Active participation in all scrum ceremonies, follow AGILE best practices effectively. Play a key role in the development team to build high-quality, high-performance, scalable code. Document and demonstrate solutions using technical design docs, diagrams, and stubbed code. Collaborate effectively with technical and non-technical stakeholders. Respond to and resolve production issues. What We're Looking For 8+ years of software engineering experience as individual contributor and as people leader Familiarity with well architected frameworks in modern era, and experience in migration monolithic applications on on-premises data centers to cloud Long standing hands-on experience in building web applications, APIs, etc. using java and/or .net technology stack Experience in wide range of technologies to develop software products end-to-end involving UI, APIs, Databases, etc. Experience in building DevOps pipelines for applications and infrastructure Experience in data engineering, SQL/NOSQL databases, Big Data, and Analytics Lead SAFe by example Gathers and refines requirements by engaging with stakeholders, product manager, and QA manager DevOps/SRE improvements and ensures continuous progress is made Enables developers by developing required architecture, design, and reference implementation About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email
Feb 08, 2025
Full time
About the Role: Grade Level (for internal use): 12 The Team: S&P Global corporates value stream technology team consists of geographically diversified software engineers responsible to develop scalable solutions by working directly with product development team. Our team culture is oriented towards equality in the realm of software engineering irrespective of hierarchy promoting innovation. One should feel empowered to iterate over ideas and experimentation without being afraid of failure. Responsibilities and Impact: You will enable S&P ratings business to provide best in class end-to-end analytical, commercial and customer experience by building feature rich solutions including big data engineering, analytics, business intelligence and workflow capabilities. Complete SDLC: architecture, design, development and support of tech solutions Active participation in all scrum ceremonies, follow AGILE best practices effectively. Play a key role in the development team to build high-quality, high-performance, scalable code. Document and demonstrate solutions using technical design docs, diagrams, and stubbed code. Collaborate effectively with technical and non-technical stakeholders. Respond to and resolve production issues. What We're Looking For 8+ years of software engineering experience as individual contributor and as people leader Familiarity with well architected frameworks in modern era, and experience in migration monolithic applications on on-premises data centers to cloud Long standing hands-on experience in building web applications, APIs, etc. using java and/or .net technology stack Experience in wide range of technologies to develop software products end-to-end involving UI, APIs, Databases, etc. Experience in building DevOps pipelines for applications and infrastructure Experience in data engineering, SQL/NOSQL databases, Big Data, and Analytics Lead SAFe by example Gathers and refines requirements by engaging with stakeholders, product manager, and QA manager DevOps/SRE improvements and ensures continuous progress is made Enables developers by developing required architecture, design, and reference implementation About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email
About Marex Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. CSC specialises in global commodity derivatives with a breadth of expertise in crude oil, refined products, and freight, trading across all exchanges. Established in 2013, CSC Commodities has established a reputation and reach in the energy markets, making markets for all hedgers from producers and refiners to end users including shipping companies, airlines and petchem giants. Specialising in tailor-made derivatives, CSC Commodities allows the client to pick exactly the product specifications they require, with direct access to a dedicated trading team all the way through the barrel. CSC Commodities was acquired by Marex in January 2019 to expand energy sector market making capabilities. This role covers the Energy Derivatives products for CSC Commodities. Role Summary To produce written and verbal commentaries on the energy markets for the firm's sales-trading teams and their trading counterparties, and to produce intelligence on market fundamentals and trends. Responsibilities To work closely with the sales-trading teams to produce daily commentary and content on the Energy Markets, to be shared with the desk's trading counterparties. The focus will be on market fundamentals, trends, technicals, and geopolitics, with relevant outlooks for various time horizons, tailored to specific trading strategies and counterparty types. To produce a more in-depth weekly piece, to be shared with the firm's trading counterparties, covering the current trends and news of the market, and to produce ad-hoc thematic pieces in agreement with the desk when required (for example Shipping Sulphur Cap, or Simple Refinery Margins in Europe.) To provide intelligence, written or on counterparty calls, on European, Middle-Eastern and Asian crude oil, refined products and refinery margins, covering fundamentals and flows. To produce a "desk view" on behalf of CSC on cracks and refinery and freight differentials. Produce presentations and infographics for market updates and live counterparty calls, establishing yourself as the go-to Energy Research reference point both internally within the Marex group and externally with trading counterparties. Contribute to CSC marketing efforts and engage with counterparties across the three non-US trading regions: Asia, the Middle East, and Europe, in coordination with the sales-trading teams. Upload and distribute commentary to relevant platforms for outreach to counterparties. Track and analyse the performance of your content to assess which reports and materials are generating the most engagement. Share this data with the sales-trading teams, enabling them to identify cold, warm, and hot leads for targeted outreach. To be a role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values, at all times complying with the FCA's Code of Conduct. To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Skills and Experience Strong analytical skills, with several years of experience in a relevant field (e.g., investment banking or energy research), and the ability to work independently, delivering content with minimal supervision. In-depth knowledge of the financial services markets and relevant regulatory requirements. Experience with derivatives, swaps, and options, along with the ability to effectively communicate with hedging counterparties. Familiarity with the infrastructural support needed to efficiently manage CSC / Energy Derivatives business lines. Experience working in a regulated environment, with a solid understanding of the associated risk and compliance requirements. Competencies Exceptional verbal and written communication skills. A collaborative team player who is approachable, self-sufficient, and contributes to a positive work environment. Strong attention to detail is essential. Demonstrates a curious and proactive approach to learning. Deep commercial insight and a strong understanding of market dynamics. Results-driven, decisive, and adaptable to the evolving needs of the business. Able to take on significant responsibility with confidence. Resilient and effective in a fast-paced, high-pressure environment. A strategic collaborator, with the foresight and agility to anticipate future challenges, ensuring operational effectiveness. Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.
Feb 08, 2025
Full time
About Marex Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. CSC specialises in global commodity derivatives with a breadth of expertise in crude oil, refined products, and freight, trading across all exchanges. Established in 2013, CSC Commodities has established a reputation and reach in the energy markets, making markets for all hedgers from producers and refiners to end users including shipping companies, airlines and petchem giants. Specialising in tailor-made derivatives, CSC Commodities allows the client to pick exactly the product specifications they require, with direct access to a dedicated trading team all the way through the barrel. CSC Commodities was acquired by Marex in January 2019 to expand energy sector market making capabilities. This role covers the Energy Derivatives products for CSC Commodities. Role Summary To produce written and verbal commentaries on the energy markets for the firm's sales-trading teams and their trading counterparties, and to produce intelligence on market fundamentals and trends. Responsibilities To work closely with the sales-trading teams to produce daily commentary and content on the Energy Markets, to be shared with the desk's trading counterparties. The focus will be on market fundamentals, trends, technicals, and geopolitics, with relevant outlooks for various time horizons, tailored to specific trading strategies and counterparty types. To produce a more in-depth weekly piece, to be shared with the firm's trading counterparties, covering the current trends and news of the market, and to produce ad-hoc thematic pieces in agreement with the desk when required (for example Shipping Sulphur Cap, or Simple Refinery Margins in Europe.) To provide intelligence, written or on counterparty calls, on European, Middle-Eastern and Asian crude oil, refined products and refinery margins, covering fundamentals and flows. To produce a "desk view" on behalf of CSC on cracks and refinery and freight differentials. Produce presentations and infographics for market updates and live counterparty calls, establishing yourself as the go-to Energy Research reference point both internally within the Marex group and externally with trading counterparties. Contribute to CSC marketing efforts and engage with counterparties across the three non-US trading regions: Asia, the Middle East, and Europe, in coordination with the sales-trading teams. Upload and distribute commentary to relevant platforms for outreach to counterparties. Track and analyse the performance of your content to assess which reports and materials are generating the most engagement. Share this data with the sales-trading teams, enabling them to identify cold, warm, and hot leads for targeted outreach. To be a role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values, at all times complying with the FCA's Code of Conduct. To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Skills and Experience Strong analytical skills, with several years of experience in a relevant field (e.g., investment banking or energy research), and the ability to work independently, delivering content with minimal supervision. In-depth knowledge of the financial services markets and relevant regulatory requirements. Experience with derivatives, swaps, and options, along with the ability to effectively communicate with hedging counterparties. Familiarity with the infrastructural support needed to efficiently manage CSC / Energy Derivatives business lines. Experience working in a regulated environment, with a solid understanding of the associated risk and compliance requirements. Competencies Exceptional verbal and written communication skills. A collaborative team player who is approachable, self-sufficient, and contributes to a positive work environment. Strong attention to detail is essential. Demonstrates a curious and proactive approach to learning. Deep commercial insight and a strong understanding of market dynamics. Results-driven, decisive, and adaptable to the evolving needs of the business. Able to take on significant responsibility with confidence. Resilient and effective in a fast-paced, high-pressure environment. A strategic collaborator, with the foresight and agility to anticipate future challenges, ensuring operational effectiveness. Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.
Role purpose To manage and execute legal content projects, training, and knowledge initiatives for the Group within the context of the Firm's knowledge strategy. The role-holder will make first-class tax knowledge easily available to lawyers, economists, and tax practitioners (collectively called "lawyers"), increasing the quality, consistency, and/or cost-effectiveness of Baker McKenzie's advice to its clients. Main responsibilities Knowledge and Expertise: Client-facing knowledge: Provide legal input into client-facing and demand-generating initiatives, including client training and legal content for proposals and other business development resources. Identify Tax hot topics and write, commission, and deliver content such as alerts, thought leadership reports, and talking points. Current awareness and commercial/industry know-how: Swift identification, curation, and explanation of key changes in tax legislation and case law of significance to our client base. Apply an understanding of key clients' industries and businesses to all activities. Work with other Practice Groups ("PG") and Industry Groups ("IG") to provide the most holistic legal, commercial, and industry know-how possible. Leverage industry periodicals and media to enhance industry knowledge. Involve yourself with industry bodies, including by coordinating attendance at meetings and calls and by joining working groups and subcommittees. Client-facing sessions: Guidance on agenda formation for client-facing sessions and conferences, as well as providing baseline presentations for speakers. Lawyer requests: Respond to ad hoc inquiries from lawyers. Develop a reputation as a go-to expert on firm and Group resources. Precedents: Review, draft, develop, and automate the Group's precedents including for EU-wide tax filings, advice or presentations, and other legal content. Know-how development: Collect and input the Group's know-how into the firm's global repository of knowledge and populate global, multi-jurisdictional databases and resources. Identify gaps in know-how and work to fill them, ensuring content development is progressive. Training: Identify the Group's training needs and meet them by delivering, participating in, and promoting training. Leverage firm resources and processes to produce training materials and courses efficiently and of the highest possible quality. Policy initiatives and capacity-building: Participate in and respond to policy consultations and regulatory developments. Service Orientation: Relationships: Promote and identify ways to strengthen the Group's knowledge culture. Build lasting relationships throughout the firm through collaboration, mutual respect, and a reputation for competence. Advocate and be a positive spokesperson for Knowledge. Nurture relationships with trainees and junior lawyers. Support diversity and inclusion, CSR, and pro bono activities. Work Management: Operations and innovation: Proactively seek ways to improve your own and your team's service and efficiency and contribute to best practices. Actively participate in Knowledge projects. Systems: Support and drive the adoption of Knowledge systems. Take ownership of delivery. Schedule one-on-one meetings and presentations to promote Knowledge systems. Strategy, alignment, and integration: Understand and promote the Group's business and Knowledge plans. Structure time and priorities per the Group's business and Knowledge plans and provide input into them. Travel requirements: Some travel may be required. About the team Function: The Knowledge function is a Firm-wide team of nearly 300 professionals, including Knowledge Lawyers, Information & Research professionals, and various other functional specialists. The Knowledge function helps the Firm deliver better legal solutions by producing and providing easy access to high-quality, relevant legal information for lawyers and clients. The focus is on the following areas: Content - creating, collecting, and providing access to market-leading precedents, sample documents, practice notes, training materials, and other know-how for our lawyers and clients, reviewing and updating regularly, to ensure that the content is current and market-leading. Systems - working with the Technology function to design, develop, and build user-friendly and flexible platforms to store know-how and deliver it intuitively to lawyers and clients, adopting common systems across all offices and practice/industry groups. Culture - striving to establish Knowledge as a core part of every lawyer's role, engaging actively with all lawyers in the firm and encouraging them to share their know-how and expertise with colleagues as openly as possible; embracing a "one team" culture within the Firm's Knowledge community ensuring that all team members create and develop high-quality local content while being aligned with our global strategy and approach. You will report to: Lead Knowledge Lawyer for the Tax Group (noting key relationships below) Your direct reports, if any: N/A Key relationships: Your clients are the partners, lawyers, economists, tax practitioners in the Group, and practice group lawyers with expertise relevant to the Group. You will receive day-to-day project assignments and overall direction from the Group's Lead Knowledge Lawyer, Senior Knowledge Lawyer(s), and the Group's chair and steering committee. You must liaise closely with other members of the Business Professional team, especially within the Knowledge function to ensure that Knowledge projects and initiatives are carried out consistently with the firm's overall business objectives and its Knowledge strategy. About the candidate Technical skills, qualifications and experience: Law degree. Current license to practice law (or eligibility for one). Substantial experience as a practicing lawyer with a high level of tax technical ability in key areas of corporate tax, international tax, and transfer pricing. Excellent English language skills (verbal and written) and the confidence to communicate in a multi-cultural, multi-level environment. Experience working directly with senior counterparts on strategy and execution. Excellent time management and organizing skills; ability to prioritize and manage time to meet deadlines. Strong word processing and spreadsheet skills. Experience in, or willingness to learn legal technology, including AI/GenAI, document automation, and other legal tech. Personal qualities: These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location. Know-how: Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distills a range of possibilities by thinking in a considered, prudent manner. Has the capacity to take on new ideas and develop knowledge and think holistically about business and address media, analyst, employee, and client audiences. Able to move through various tasks requiring different approaches, knowledge, and expertise, with the agility of mind and capacity for analysis and synthesis. Dedication: Driven by a strong personal sense of integrity and upholds exemplary quality standards. Prepares thoroughly, takes responsibility, uses initiative, and is self-reliant to ensure work progresses to the fullest extent possible. Hardworking and diligent with a keen understanding of client demands. Demonstrates composure when dealing with difficult situations. Personal Impact: Uses complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, e.g. networks. Leverages direct reports to facilitate increased collaboration across the organization. Builds partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root belief large-scale. Creates a positive impression at all times; develops relationships through collaboration and reciprocity. Negotiates to achieve mutually satisfactory outcomes; shows good judgment on when to stand strong and when to compromise. Invests in, nurtures, and builds a network of productive relationships. Humanity: Respectful to others, regardless of their position, and earns the respect of others by being transparent. Has care and concern for others and a genuine interest in others as people. Treats delicate or confidential issues with discretion. Why Join Us? Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 74 offices in 45 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way. In London you will be part of a 1,000 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work . click apply for full job details
Feb 08, 2025
Full time
Role purpose To manage and execute legal content projects, training, and knowledge initiatives for the Group within the context of the Firm's knowledge strategy. The role-holder will make first-class tax knowledge easily available to lawyers, economists, and tax practitioners (collectively called "lawyers"), increasing the quality, consistency, and/or cost-effectiveness of Baker McKenzie's advice to its clients. Main responsibilities Knowledge and Expertise: Client-facing knowledge: Provide legal input into client-facing and demand-generating initiatives, including client training and legal content for proposals and other business development resources. Identify Tax hot topics and write, commission, and deliver content such as alerts, thought leadership reports, and talking points. Current awareness and commercial/industry know-how: Swift identification, curation, and explanation of key changes in tax legislation and case law of significance to our client base. Apply an understanding of key clients' industries and businesses to all activities. Work with other Practice Groups ("PG") and Industry Groups ("IG") to provide the most holistic legal, commercial, and industry know-how possible. Leverage industry periodicals and media to enhance industry knowledge. Involve yourself with industry bodies, including by coordinating attendance at meetings and calls and by joining working groups and subcommittees. Client-facing sessions: Guidance on agenda formation for client-facing sessions and conferences, as well as providing baseline presentations for speakers. Lawyer requests: Respond to ad hoc inquiries from lawyers. Develop a reputation as a go-to expert on firm and Group resources. Precedents: Review, draft, develop, and automate the Group's precedents including for EU-wide tax filings, advice or presentations, and other legal content. Know-how development: Collect and input the Group's know-how into the firm's global repository of knowledge and populate global, multi-jurisdictional databases and resources. Identify gaps in know-how and work to fill them, ensuring content development is progressive. Training: Identify the Group's training needs and meet them by delivering, participating in, and promoting training. Leverage firm resources and processes to produce training materials and courses efficiently and of the highest possible quality. Policy initiatives and capacity-building: Participate in and respond to policy consultations and regulatory developments. Service Orientation: Relationships: Promote and identify ways to strengthen the Group's knowledge culture. Build lasting relationships throughout the firm through collaboration, mutual respect, and a reputation for competence. Advocate and be a positive spokesperson for Knowledge. Nurture relationships with trainees and junior lawyers. Support diversity and inclusion, CSR, and pro bono activities. Work Management: Operations and innovation: Proactively seek ways to improve your own and your team's service and efficiency and contribute to best practices. Actively participate in Knowledge projects. Systems: Support and drive the adoption of Knowledge systems. Take ownership of delivery. Schedule one-on-one meetings and presentations to promote Knowledge systems. Strategy, alignment, and integration: Understand and promote the Group's business and Knowledge plans. Structure time and priorities per the Group's business and Knowledge plans and provide input into them. Travel requirements: Some travel may be required. About the team Function: The Knowledge function is a Firm-wide team of nearly 300 professionals, including Knowledge Lawyers, Information & Research professionals, and various other functional specialists. The Knowledge function helps the Firm deliver better legal solutions by producing and providing easy access to high-quality, relevant legal information for lawyers and clients. The focus is on the following areas: Content - creating, collecting, and providing access to market-leading precedents, sample documents, practice notes, training materials, and other know-how for our lawyers and clients, reviewing and updating regularly, to ensure that the content is current and market-leading. Systems - working with the Technology function to design, develop, and build user-friendly and flexible platforms to store know-how and deliver it intuitively to lawyers and clients, adopting common systems across all offices and practice/industry groups. Culture - striving to establish Knowledge as a core part of every lawyer's role, engaging actively with all lawyers in the firm and encouraging them to share their know-how and expertise with colleagues as openly as possible; embracing a "one team" culture within the Firm's Knowledge community ensuring that all team members create and develop high-quality local content while being aligned with our global strategy and approach. You will report to: Lead Knowledge Lawyer for the Tax Group (noting key relationships below) Your direct reports, if any: N/A Key relationships: Your clients are the partners, lawyers, economists, tax practitioners in the Group, and practice group lawyers with expertise relevant to the Group. You will receive day-to-day project assignments and overall direction from the Group's Lead Knowledge Lawyer, Senior Knowledge Lawyer(s), and the Group's chair and steering committee. You must liaise closely with other members of the Business Professional team, especially within the Knowledge function to ensure that Knowledge projects and initiatives are carried out consistently with the firm's overall business objectives and its Knowledge strategy. About the candidate Technical skills, qualifications and experience: Law degree. Current license to practice law (or eligibility for one). Substantial experience as a practicing lawyer with a high level of tax technical ability in key areas of corporate tax, international tax, and transfer pricing. Excellent English language skills (verbal and written) and the confidence to communicate in a multi-cultural, multi-level environment. Experience working directly with senior counterparts on strategy and execution. Excellent time management and organizing skills; ability to prioritize and manage time to meet deadlines. Strong word processing and spreadsheet skills. Experience in, or willingness to learn legal technology, including AI/GenAI, document automation, and other legal tech. Personal qualities: These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location. Know-how: Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distills a range of possibilities by thinking in a considered, prudent manner. Has the capacity to take on new ideas and develop knowledge and think holistically about business and address media, analyst, employee, and client audiences. Able to move through various tasks requiring different approaches, knowledge, and expertise, with the agility of mind and capacity for analysis and synthesis. Dedication: Driven by a strong personal sense of integrity and upholds exemplary quality standards. Prepares thoroughly, takes responsibility, uses initiative, and is self-reliant to ensure work progresses to the fullest extent possible. Hardworking and diligent with a keen understanding of client demands. Demonstrates composure when dealing with difficult situations. Personal Impact: Uses complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, e.g. networks. Leverages direct reports to facilitate increased collaboration across the organization. Builds partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root belief large-scale. Creates a positive impression at all times; develops relationships through collaboration and reciprocity. Negotiates to achieve mutually satisfactory outcomes; shows good judgment on when to stand strong and when to compromise. Invests in, nurtures, and builds a network of productive relationships. Humanity: Respectful to others, regardless of their position, and earns the respect of others by being transparent. Has care and concern for others and a genuine interest in others as people. Treats delicate or confidential issues with discretion. Why Join Us? Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 74 offices in 45 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way. In London you will be part of a 1,000 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work . click apply for full job details
QR's reputation for product data management and consultancy has put us at the vanguard of transforming the automotive, aerospace and robotics industries across the globe, as they seek to build better products and a more sustainable future. As a team, we are particularly excited to be supporting the development of some truly planet-changing products, including connected, electric and solar vehicles and an increasingly diverse range of new technologies. With more new and exciting projects in development, we are currently seeking to strengthen our consultancy project delivery team. If you're looking for the next step in your career in consultancy or project management, we can offer you interesting, exciting and impactful projects, a genuinely positive and caring company culture, great learning and progression, and products that are both ground-breaking and good for the planet. Quick Release Consultants deliver varied and complex engagements for companies who are looking to get their new technology to market fast and more efficiently. Every project is different, and our consultants are empowered to leverage their judgment and expertise to solve a broad range of clients' challenges. Usually starting with a diagnostic, these projects very often rapidly scale-up into much larger hands-on, cross-functional deployments, blending analytics and reporting with project management and software implementation. Our continued growth means we have opportunities for consultancy expertise across a range of UK locations with a range of 2025 start dates. Why QR_ Consulting? Influence a wide range of industries, from autonomous robotics, to green energy technologies, to electric vehicle start-ups, all over the world Work with C-suite stakeholders and senior consultants from day one Be part of a close knit, supportive team in a wellbeing-focussed company, where you're measured on your impact, not your timesheet The Challenge Work with clients to develop a deep insight into people, process, system and data, to complete diagnostics and reporting. Develop strong relationships and become a trusted and knowledgeable advisor to clients. Shape solutions, propose project plans and support cross-functional and cross-business resources to deliver desired outcomes. Support deployments and development of our technical/software tools and solutions. Own your own workstream and motivate a talented team of analysts and consultants to deliver transformative results. Attend and contribute to regular washups and knowledge shares with other consultants. Support the wide range of (QR internal) business improvement projects and initiatives (eg team building, events, CSR, diversity, pride, mental health, innovation labs, sports and music) Time spent on-site with clients has huge value, so travel is an important part of the role. We try to keep it local, but if further afield, you'll always be home for Friday evenings. We also host regular Friday workshops at our offices in London to review our projects and connect with the team. Qualifications 2-5 years of management consulting expertise including delivery of AGILE client-facing projects. A first-class or very high 2.1 bachelors' degree, masters' degree or PhD in any discipline (it doesn't need to be STEM). Strong project and people management skills, inspiring trust and confidence from clients and teammates alike. Exceptional professional written and verbal communication skills; you can walk and talk with manufacturing, technical and business contacts. Strong data skills - able to demonstrate the ability to present data-driven stories and solutions that stakeholders will buy into. A commitment to personal improvement and continuous professional development. The confidence and resilience to learn from mistakes- to get back up and try again or keep pushing forwards when things aren't going to plan. Genuine curiosity and drive to be the best, make a difference and drive change for people and planet. What We Offer Varied and interesting projects ranging from small EV startups to huge global brands. Salary of £40,000-£50,000 and bonus. An extensive package of other benefits. A highly motivated, diverse, talented and supportive team with a positive "people-focussed" company culture. 24 days holiday plus public holidays. Extensive ongoing learning and development. Career progression based on merit, plus a range of progression pathways (ie no glass-ceilings or pigeon-holing). The knowledge, skills and experience to ensure you'll always be in demand, wherever your career may take you QR_Values Being the best at what we do is important to us (we've just been named amongst the FT's leading management consultancies for the third year running) but Quick Release has always been about more than project delivery. We can only be the best by looking after our team and we are very much a "people-first" business. We offer an environment of support, inclusion and encouragement, where our people can be authentic, be heard, enjoy their work and thrive. Team-building, learning, development and career progression are at the core of what we do, and we take great pride in our positive company culture. We also take pride in our diversity and we respect and value multiple approaches and points of view. We challenge inequality in all its forms, in others, and especially in ourselves. We're not perfect, but we want to be better and do better, and we are fully committed to this in our actions as well as words. As an equal opportunities employer, Quick Release will never discriminate on the basis of gender, race, religion, ethnicity, sexual orientation, age, socio-economic background, marital status, or disability status. Quick Release (Automotive) Limited are an Armed Forces friendly employer. We welcome applications from reservists, former or existing Armed Forces personnel who are interested in a career in Product Data Management. If at any point throughout the recruitment process you require any reasonable adjustments to be made, please do let us know and we will be happy to help. We're inviting candidates with 2-5 years of relevant experience to apply for this role. Please see our other openings for roles requiring 0-2 years and 5+ years experience. Connect With Quick Release Online: LinkedIn: Glassdoor:
Feb 08, 2025
Full time
QR's reputation for product data management and consultancy has put us at the vanguard of transforming the automotive, aerospace and robotics industries across the globe, as they seek to build better products and a more sustainable future. As a team, we are particularly excited to be supporting the development of some truly planet-changing products, including connected, electric and solar vehicles and an increasingly diverse range of new technologies. With more new and exciting projects in development, we are currently seeking to strengthen our consultancy project delivery team. If you're looking for the next step in your career in consultancy or project management, we can offer you interesting, exciting and impactful projects, a genuinely positive and caring company culture, great learning and progression, and products that are both ground-breaking and good for the planet. Quick Release Consultants deliver varied and complex engagements for companies who are looking to get their new technology to market fast and more efficiently. Every project is different, and our consultants are empowered to leverage their judgment and expertise to solve a broad range of clients' challenges. Usually starting with a diagnostic, these projects very often rapidly scale-up into much larger hands-on, cross-functional deployments, blending analytics and reporting with project management and software implementation. Our continued growth means we have opportunities for consultancy expertise across a range of UK locations with a range of 2025 start dates. Why QR_ Consulting? Influence a wide range of industries, from autonomous robotics, to green energy technologies, to electric vehicle start-ups, all over the world Work with C-suite stakeholders and senior consultants from day one Be part of a close knit, supportive team in a wellbeing-focussed company, where you're measured on your impact, not your timesheet The Challenge Work with clients to develop a deep insight into people, process, system and data, to complete diagnostics and reporting. Develop strong relationships and become a trusted and knowledgeable advisor to clients. Shape solutions, propose project plans and support cross-functional and cross-business resources to deliver desired outcomes. Support deployments and development of our technical/software tools and solutions. Own your own workstream and motivate a talented team of analysts and consultants to deliver transformative results. Attend and contribute to regular washups and knowledge shares with other consultants. Support the wide range of (QR internal) business improvement projects and initiatives (eg team building, events, CSR, diversity, pride, mental health, innovation labs, sports and music) Time spent on-site with clients has huge value, so travel is an important part of the role. We try to keep it local, but if further afield, you'll always be home for Friday evenings. We also host regular Friday workshops at our offices in London to review our projects and connect with the team. Qualifications 2-5 years of management consulting expertise including delivery of AGILE client-facing projects. A first-class or very high 2.1 bachelors' degree, masters' degree or PhD in any discipline (it doesn't need to be STEM). Strong project and people management skills, inspiring trust and confidence from clients and teammates alike. Exceptional professional written and verbal communication skills; you can walk and talk with manufacturing, technical and business contacts. Strong data skills - able to demonstrate the ability to present data-driven stories and solutions that stakeholders will buy into. A commitment to personal improvement and continuous professional development. The confidence and resilience to learn from mistakes- to get back up and try again or keep pushing forwards when things aren't going to plan. Genuine curiosity and drive to be the best, make a difference and drive change for people and planet. What We Offer Varied and interesting projects ranging from small EV startups to huge global brands. Salary of £40,000-£50,000 and bonus. An extensive package of other benefits. A highly motivated, diverse, talented and supportive team with a positive "people-focussed" company culture. 24 days holiday plus public holidays. Extensive ongoing learning and development. Career progression based on merit, plus a range of progression pathways (ie no glass-ceilings or pigeon-holing). The knowledge, skills and experience to ensure you'll always be in demand, wherever your career may take you QR_Values Being the best at what we do is important to us (we've just been named amongst the FT's leading management consultancies for the third year running) but Quick Release has always been about more than project delivery. We can only be the best by looking after our team and we are very much a "people-first" business. We offer an environment of support, inclusion and encouragement, where our people can be authentic, be heard, enjoy their work and thrive. Team-building, learning, development and career progression are at the core of what we do, and we take great pride in our positive company culture. We also take pride in our diversity and we respect and value multiple approaches and points of view. We challenge inequality in all its forms, in others, and especially in ourselves. We're not perfect, but we want to be better and do better, and we are fully committed to this in our actions as well as words. As an equal opportunities employer, Quick Release will never discriminate on the basis of gender, race, religion, ethnicity, sexual orientation, age, socio-economic background, marital status, or disability status. Quick Release (Automotive) Limited are an Armed Forces friendly employer. We welcome applications from reservists, former or existing Armed Forces personnel who are interested in a career in Product Data Management. If at any point throughout the recruitment process you require any reasonable adjustments to be made, please do let us know and we will be happy to help. We're inviting candidates with 2-5 years of relevant experience to apply for this role. Please see our other openings for roles requiring 0-2 years and 5+ years experience. Connect With Quick Release Online: LinkedIn: Glassdoor:
Role: Senior Service Manager Based: Brent and Ealing Rate: £30ph umb Start Date: ASAP Duration: Temp until 21st February with possibility of extension Hours: 21-35 hours per week (flexible depending on the availability of the right candidate) - Between 9AM and 6PM Monday to Friday (exact hours to be agreed with candidate depending on availability); occasional cover of late duty on Thursday until 9pm would be preferable but is not essential Our client, a specialist VAWG charity is looking for an experienced senior manager with a proven track record of leadership in providing services to women experiencing violence against women and girls (VAWG) and working with partners and funders, the post holder will hold senior management responsibility for the charity s Brent and Ealing domestic abuse services. Synopsis of duties: Hold a key role together with Directors and the CEO in programme and services development, including contributing to the tendering, bidding and strategy for services. Drive and develop existing and new innovative models taking into consideration learning from current services, service-user feedback, current research and policy landscape and developing them into regions where appropriate. Raise the profile, develop and sustain a range of partnerships and represent the charity with its partners and funders. As part of the Domestic Abuse services management team, ensure the implementation of the business plan for services and participate in organisational strategic planning days and events. Implement quality assurance systems, and ensure that the specific KPIs, targets and outcome measures for contract compliance are met, taking appropriate action to manage poor performance as necessary Set up systems and work with the Data Insights Analyst to improve monitoring processes and systems for data, proving the impact of the work, and ensuring feedback from service users is used to improve services. Plan, lead and implement new services and new developments including proactively identifying gaps and incorporating equalities issues. Oversee and ensure casework and safeguarding (including risk and needs assessments and support plans) is to a high-quality standard Attend, contribute and communicate outcomes from regular strategic and operational meetings and one to one performance review meetings with funders and partners Work with the other domestic abuse management team to accredit and re-accredit services, taking a lead in this work. Instil a sense of unity and purpose into the work of the service through effective leadership. Manage a complex workload, working independently or within a team where appropriate, and problem solve proactively to resolve issues which affect front line services and team performance. Be responsible for line management and performance management of Service Managers and project staff, including annual appraisals and supervision, staff training and development, and ensuring that staff are fully inducted and trained. Effectively manage change within the services and ensure best and most appropriate use of staff to support capacity issues and ensure coverage of the programme. Create and update operational procedures, and policies in collaboration with other Senior Service Managers and the Director of Services Deputise for the Director of Services as necessary Advise on and vary programme and project/pilot budgets to ensure high quality service delivery. Ensure, manage and oversee the services work within the budget, are complaint with financial regulations, policies and procedures, and meets funding requirements. Collate and check all payroll data related to programme staff, and other human resources information (such as training, sickness and so on) providing monthly returns to the HR team as required. Develop and maintain relations with, influence, and network with appropriate authorities, organisations, commissioners, and partners. Develop, maintain and review protocols, agreements and contracts with partner agencies while monitoring and reviewing the project. Liaise and collaborate with staff at all levels colleagues to ensure delivery of organisational services and priorities, and undertake such other duties, appropriate to the grade and character of the work, as may reasonably be expected. Be responsible for your own personal learning development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role. Provide on-call management cover as required including management cover for the late evening duty staff rota system. Essential Requirements A relevant qualification or equivalent experience (e.g. management and leadership) with a particular focus on the women s sector/community and voluntary sector Significant experience, likely to have been gained over several years, of strategic planning and operational management at a service manager level and developing and delivering services at senior service management level. Strong negotiating skills and the ability to build strong and effective relationships and partnerships, dealing with ambiguity and resolving conflict effectively, achieving the right outcomes for the organisation, collaborating and networking. Significant experience of work with women and/or children with a complex range of needs, risk assessing, needs assessing and safety and support planning. Experience of developing relationships with funders/commissioners and achieving required outcomes. Supporting Futures Consulting acts as both an employer and an agency
Feb 05, 2025
Seasonal
Role: Senior Service Manager Based: Brent and Ealing Rate: £30ph umb Start Date: ASAP Duration: Temp until 21st February with possibility of extension Hours: 21-35 hours per week (flexible depending on the availability of the right candidate) - Between 9AM and 6PM Monday to Friday (exact hours to be agreed with candidate depending on availability); occasional cover of late duty on Thursday until 9pm would be preferable but is not essential Our client, a specialist VAWG charity is looking for an experienced senior manager with a proven track record of leadership in providing services to women experiencing violence against women and girls (VAWG) and working with partners and funders, the post holder will hold senior management responsibility for the charity s Brent and Ealing domestic abuse services. Synopsis of duties: Hold a key role together with Directors and the CEO in programme and services development, including contributing to the tendering, bidding and strategy for services. Drive and develop existing and new innovative models taking into consideration learning from current services, service-user feedback, current research and policy landscape and developing them into regions where appropriate. Raise the profile, develop and sustain a range of partnerships and represent the charity with its partners and funders. As part of the Domestic Abuse services management team, ensure the implementation of the business plan for services and participate in organisational strategic planning days and events. Implement quality assurance systems, and ensure that the specific KPIs, targets and outcome measures for contract compliance are met, taking appropriate action to manage poor performance as necessary Set up systems and work with the Data Insights Analyst to improve monitoring processes and systems for data, proving the impact of the work, and ensuring feedback from service users is used to improve services. Plan, lead and implement new services and new developments including proactively identifying gaps and incorporating equalities issues. Oversee and ensure casework and safeguarding (including risk and needs assessments and support plans) is to a high-quality standard Attend, contribute and communicate outcomes from regular strategic and operational meetings and one to one performance review meetings with funders and partners Work with the other domestic abuse management team to accredit and re-accredit services, taking a lead in this work. Instil a sense of unity and purpose into the work of the service through effective leadership. Manage a complex workload, working independently or within a team where appropriate, and problem solve proactively to resolve issues which affect front line services and team performance. Be responsible for line management and performance management of Service Managers and project staff, including annual appraisals and supervision, staff training and development, and ensuring that staff are fully inducted and trained. Effectively manage change within the services and ensure best and most appropriate use of staff to support capacity issues and ensure coverage of the programme. Create and update operational procedures, and policies in collaboration with other Senior Service Managers and the Director of Services Deputise for the Director of Services as necessary Advise on and vary programme and project/pilot budgets to ensure high quality service delivery. Ensure, manage and oversee the services work within the budget, are complaint with financial regulations, policies and procedures, and meets funding requirements. Collate and check all payroll data related to programme staff, and other human resources information (such as training, sickness and so on) providing monthly returns to the HR team as required. Develop and maintain relations with, influence, and network with appropriate authorities, organisations, commissioners, and partners. Develop, maintain and review protocols, agreements and contracts with partner agencies while monitoring and reviewing the project. Liaise and collaborate with staff at all levels colleagues to ensure delivery of organisational services and priorities, and undertake such other duties, appropriate to the grade and character of the work, as may reasonably be expected. Be responsible for your own personal learning development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role. Provide on-call management cover as required including management cover for the late evening duty staff rota system. Essential Requirements A relevant qualification or equivalent experience (e.g. management and leadership) with a particular focus on the women s sector/community and voluntary sector Significant experience, likely to have been gained over several years, of strategic planning and operational management at a service manager level and developing and delivering services at senior service management level. Strong negotiating skills and the ability to build strong and effective relationships and partnerships, dealing with ambiguity and resolving conflict effectively, achieving the right outcomes for the organisation, collaborating and networking. Significant experience of work with women and/or children with a complex range of needs, risk assessing, needs assessing and safety and support planning. Experience of developing relationships with funders/commissioners and achieving required outcomes. Supporting Futures Consulting acts as both an employer and an agency
Data Scientist - Regulatory Scanning Initiative About Vixio: Vixio is a leading Regulatory Technology (RegTech) platform created to remove the risk of non-compliance in the payments, gambling and financial industries. We deliver comprehensive, time-sensitive, and actionable regulatory intelligence for the payments and gambling sectors across the globe, where rules differ from one jurisdiction to the next. Today, the Vixio platform provides raw information on regulations spanning more than 180 jurisdictions worldwide. Our mission is to empower businesses to efficiently manage and meet their regulatory obligations through our innovative SaaS tools. About the role: We are looking for an experienced Lead Data Scientist to spearhead the data science efforts within our Regulatory Scanning Initiative. The ideal candidate will have a strong background in data science, machine learning, and predictive analytics, with a proven ability to lead projects and teams. This role involves developing and implementing advanced data processing and analysis techniques to enhance our regulatory scanning capabilities, increase operational efficiency, and expand our coverage to multiple industries and jurisdictions. Key Responsibilities: Leadership and Strategy: Providing strategic direction and technical guidance for data science inititices Collaborate with the Head/Manager of Regulatory Scanning to define and execute data science strategies that align with business objectives. Mentor and develop analysts, fostering a culture of continuous learning and innovation. Data Processing and Modeling: Design and implement data pipelines for ingesting and processing large volumes of regulatory data from diverse sources. Develop machine learning models and algorithms for data categorization, contextualization, and predictive analytics. Ensure the accuracy, quality, and relevance of data insights provided to internal stakeholders and customers. Predictive Analytics and Trend Analysis: Leverage predictive analytics to identify emerging regulatory trends and potential future changes. Create models to forecast the impact of regulatory changes on different industries and jurisdictions. Develop and refine methods for prioritizing regulatory updates based on customer relevance. Collaboration and Integration: Work closely with product managers, developers, and regulatory analysts to integrate data science solutions into Vixio's technology stack. Collaborate with other departments to ensure data-driven decision-making and alignment with overall business goals. Communicate complex data insights in a clear and actionable manner to non-technical stakeholders. Innovation and Continuous Improvement: Stay up-to-date with the latest advancements in data science, machine learning, and artificial intelligence. Identify and implement new tools, techniques, and technologies to enhance data processing and analysis capabilities. Continuously improve data science workflows and methodologies to increase efficiency and effectiveness. Qualifications: Education: Bachelor's or Master's degree in Data Science, Computer Science, Statistics, or a related field. A Ph.D. is a plus. Experience: Proven experience as a Data Scientist, with a track record of successfully leading data science projects. Strong expertise in machine learning, statistical modeling, and predictive analytics. Experience in RegTech, FinTech, or related industries is highly desirable. Demonstrated experience in managing and mentoring teams. Technical Skills: Proficiency in programming languages such as Python, R, or similar. Experience with machine learning frameworks (e.g., TensorFlow, Scikit-learn). Strong knowledge of SQL and database management. Familiarity with big data technologies (e.g., Hadoop, Spark) and cloud platforms (e.g., AWS, Azure). Soft Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Preferred Qualifications: Experience with natural language processing (NLP) and text analytics. Knowledge of regulatory frameworks and compliance requirements. Familiarity with agile development methodologies.
Feb 05, 2025
Full time
Data Scientist - Regulatory Scanning Initiative About Vixio: Vixio is a leading Regulatory Technology (RegTech) platform created to remove the risk of non-compliance in the payments, gambling and financial industries. We deliver comprehensive, time-sensitive, and actionable regulatory intelligence for the payments and gambling sectors across the globe, where rules differ from one jurisdiction to the next. Today, the Vixio platform provides raw information on regulations spanning more than 180 jurisdictions worldwide. Our mission is to empower businesses to efficiently manage and meet their regulatory obligations through our innovative SaaS tools. About the role: We are looking for an experienced Lead Data Scientist to spearhead the data science efforts within our Regulatory Scanning Initiative. The ideal candidate will have a strong background in data science, machine learning, and predictive analytics, with a proven ability to lead projects and teams. This role involves developing and implementing advanced data processing and analysis techniques to enhance our regulatory scanning capabilities, increase operational efficiency, and expand our coverage to multiple industries and jurisdictions. Key Responsibilities: Leadership and Strategy: Providing strategic direction and technical guidance for data science inititices Collaborate with the Head/Manager of Regulatory Scanning to define and execute data science strategies that align with business objectives. Mentor and develop analysts, fostering a culture of continuous learning and innovation. Data Processing and Modeling: Design and implement data pipelines for ingesting and processing large volumes of regulatory data from diverse sources. Develop machine learning models and algorithms for data categorization, contextualization, and predictive analytics. Ensure the accuracy, quality, and relevance of data insights provided to internal stakeholders and customers. Predictive Analytics and Trend Analysis: Leverage predictive analytics to identify emerging regulatory trends and potential future changes. Create models to forecast the impact of regulatory changes on different industries and jurisdictions. Develop and refine methods for prioritizing regulatory updates based on customer relevance. Collaboration and Integration: Work closely with product managers, developers, and regulatory analysts to integrate data science solutions into Vixio's technology stack. Collaborate with other departments to ensure data-driven decision-making and alignment with overall business goals. Communicate complex data insights in a clear and actionable manner to non-technical stakeholders. Innovation and Continuous Improvement: Stay up-to-date with the latest advancements in data science, machine learning, and artificial intelligence. Identify and implement new tools, techniques, and technologies to enhance data processing and analysis capabilities. Continuously improve data science workflows and methodologies to increase efficiency and effectiveness. Qualifications: Education: Bachelor's or Master's degree in Data Science, Computer Science, Statistics, or a related field. A Ph.D. is a plus. Experience: Proven experience as a Data Scientist, with a track record of successfully leading data science projects. Strong expertise in machine learning, statistical modeling, and predictive analytics. Experience in RegTech, FinTech, or related industries is highly desirable. Demonstrated experience in managing and mentoring teams. Technical Skills: Proficiency in programming languages such as Python, R, or similar. Experience with machine learning frameworks (e.g., TensorFlow, Scikit-learn). Strong knowledge of SQL and database management. Familiarity with big data technologies (e.g., Hadoop, Spark) and cloud platforms (e.g., AWS, Azure). Soft Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Preferred Qualifications: Experience with natural language processing (NLP) and text analytics. Knowledge of regulatory frameworks and compliance requirements. Familiarity with agile development methodologies.
The Honourable Society of the Middle Temple
City, London
The Honourable Society of the Middle Temple have an exciting opportunity for an Senior Technical Support Analyst to join their dedicated team. Location: London, EC4Y 9BT Job Type: Full Time, Permanent Salary: £40,000 £45,000 per annum About Middle Temple: As one of the four Inns of Court, we are proud to provide support, education and accommodation to barristers at every stage of their careers. The Inn awards just over a million pounds in scholarships each year, with the majority going to students commencing the bar vocational training course, some to students doing a post-graduate law conversion course, plus smaller amounts for ad hoc overseas placements, essay prizes etc. The Inn s mission is to support the rule of law in the UK and overseas, especially Common Law jurisdictions, and carries this out by providing extensive education opportunities and support to its members across the world. Senior Technical Support Analyst The Role: In this fulltime role (37.5 hrs p/w) you will be working in conjunction with the Technical Support Analyst, in a predominantly Microsoft environment, you will be the first point of contact for any IT issues that arise. You will ensure that calls are logged in the service desk and see them through to resolution. You will be responsible for managing IT resources and the cloud technologies that support the business, to ensure the Inn s technology & infrastructure runs smoothly and efficiently. Senior Technical Support Analyst Key Responsibilities: - To provide first, second and third line support of systems and software liaising with external support companies as required - Maintain network security and to administer staff & user access through Active Directory, O365 and Azure - Maintain and creating new IT documentation where appropriate - Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, hardware and any associated ITSM services - Log all reported issues into the Inn s helpdesk - Support and manage the Inn s network infrastructure (switches, access points and firewalls) making changes where required - Support and manage the Inn s virtual hypervisor (VMware) and hyperconverged infrastructure (Nutanix) ensuring any issues are resolved, ensuring compliance with essential patches and updates - To administer the purchase of IT supplies, including toner, while working within the budgetary constraints in place Senior Technical Support Analyst You: - A relevant qualification e.g. University level degree or equivalent/qualified by experience - Technical knowledge of IT infrastructure - Experience of a similar working environment &/or understanding of the workings of the Middle Temple or other not-for-profit organisation. - Proven experience in IT support or similar role. - Experience of working in the not-for-profit sector, both registered charities and organizations under Royal Charter, or similar preferred - Experiencing troubleshooting Windows 10/11 - Good knowledge of networking e.g. DHCP/DNS/VLANS cabling & patching. - Experience supporting iOS devices and MDM solutions - Knowledge of system security (e.g. intrusion prevention systems) and data backup/recovery - Minimum of 3 years management experience of Active Directory/Azure Active Directory, Group Policy, Windows Server 2012 and above, Microsoft 365 admin centre, Microsoft Exchange on premise & online etc - Management experience of VMWare - Thorough and broad knowledge of the IT industry, including current trends and development in technologies - Excellent communications and interpersonal skills with the ability to communicate effectively (verbally and in writing) at all levels e.g. ability to explain IT concepts to non-IT professionals Senior Technical Support Analyst Benefits: - Generous Annual leave entitlements - Life Assurance - Employee Assistance Programme (online resources and access to confidential counselling services) - Private Medical Insurance (including gym membership) - Medical Cashback Scheme (e.g. for dental, optical) - Generous Pension (12% employer contribution) - Season Ticket Loans - Access to a Range of Learning & Development Opportunities - Opportunity to join our dedicated team and work in a beautiful, unique, and historical setting in central London Closing date: 10am on 10th February 2025. Interviews: 17th February 2025 . Application Process: Middle Temple is an equal opportunity employer committed to creating an environment that promotes equality, diversity, and inclusion. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. To submit your application for this exciting Senior Technical Support Analyst opportunity, please click Apply now.
Feb 05, 2025
Full time
The Honourable Society of the Middle Temple have an exciting opportunity for an Senior Technical Support Analyst to join their dedicated team. Location: London, EC4Y 9BT Job Type: Full Time, Permanent Salary: £40,000 £45,000 per annum About Middle Temple: As one of the four Inns of Court, we are proud to provide support, education and accommodation to barristers at every stage of their careers. The Inn awards just over a million pounds in scholarships each year, with the majority going to students commencing the bar vocational training course, some to students doing a post-graduate law conversion course, plus smaller amounts for ad hoc overseas placements, essay prizes etc. The Inn s mission is to support the rule of law in the UK and overseas, especially Common Law jurisdictions, and carries this out by providing extensive education opportunities and support to its members across the world. Senior Technical Support Analyst The Role: In this fulltime role (37.5 hrs p/w) you will be working in conjunction with the Technical Support Analyst, in a predominantly Microsoft environment, you will be the first point of contact for any IT issues that arise. You will ensure that calls are logged in the service desk and see them through to resolution. You will be responsible for managing IT resources and the cloud technologies that support the business, to ensure the Inn s technology & infrastructure runs smoothly and efficiently. Senior Technical Support Analyst Key Responsibilities: - To provide first, second and third line support of systems and software liaising with external support companies as required - Maintain network security and to administer staff & user access through Active Directory, O365 and Azure - Maintain and creating new IT documentation where appropriate - Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, hardware and any associated ITSM services - Log all reported issues into the Inn s helpdesk - Support and manage the Inn s network infrastructure (switches, access points and firewalls) making changes where required - Support and manage the Inn s virtual hypervisor (VMware) and hyperconverged infrastructure (Nutanix) ensuring any issues are resolved, ensuring compliance with essential patches and updates - To administer the purchase of IT supplies, including toner, while working within the budgetary constraints in place Senior Technical Support Analyst You: - A relevant qualification e.g. University level degree or equivalent/qualified by experience - Technical knowledge of IT infrastructure - Experience of a similar working environment &/or understanding of the workings of the Middle Temple or other not-for-profit organisation. - Proven experience in IT support or similar role. - Experience of working in the not-for-profit sector, both registered charities and organizations under Royal Charter, or similar preferred - Experiencing troubleshooting Windows 10/11 - Good knowledge of networking e.g. DHCP/DNS/VLANS cabling & patching. - Experience supporting iOS devices and MDM solutions - Knowledge of system security (e.g. intrusion prevention systems) and data backup/recovery - Minimum of 3 years management experience of Active Directory/Azure Active Directory, Group Policy, Windows Server 2012 and above, Microsoft 365 admin centre, Microsoft Exchange on premise & online etc - Management experience of VMWare - Thorough and broad knowledge of the IT industry, including current trends and development in technologies - Excellent communications and interpersonal skills with the ability to communicate effectively (verbally and in writing) at all levels e.g. ability to explain IT concepts to non-IT professionals Senior Technical Support Analyst Benefits: - Generous Annual leave entitlements - Life Assurance - Employee Assistance Programme (online resources and access to confidential counselling services) - Private Medical Insurance (including gym membership) - Medical Cashback Scheme (e.g. for dental, optical) - Generous Pension (12% employer contribution) - Season Ticket Loans - Access to a Range of Learning & Development Opportunities - Opportunity to join our dedicated team and work in a beautiful, unique, and historical setting in central London Closing date: 10am on 10th February 2025. Interviews: 17th February 2025 . Application Process: Middle Temple is an equal opportunity employer committed to creating an environment that promotes equality, diversity, and inclusion. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. To submit your application for this exciting Senior Technical Support Analyst opportunity, please click Apply now.
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We're now looking for a Salesforce Applications Analyst to join a cross-functional business applications team, supporting and developing a large Salesforce implementation at one of the UK's most successful media outlets. This will involve third-line administrative support for our Salesforce instances, project work and exposure to a range of applications besides Salesforce CRM as part of our wider Business Applications team. You will be working collaboratively with Salesforce developers and administrators as well as engaging with stakeholders across the business supporting with core Salesforce products such as Service Cloud, Sales Cloud, Marketing Cloud and Pardot. About the Role Support user queries and requests for changes and improvements, acting as the face of Salesforce for the rest of the business Identify risks, issues and opportunities and solve user and system issues in a timely and efficient manner Configuring and customising Salesforce in a complex environment, working with large data volumes with a structured approach to systems analysis and enhancement Work with the Integration/Development team and other technology staff to ensure that applications are performing efficiently Work with business partners and technology staff to maintain integration between applications Create and maintain application support documentation, cascade Salesforce knowledge across the wider team and deliver ad hoc application training About you Demonstrated experience in a Salesforce administration or Salesforce support role Deep understanding of Cloud technologies and traditional client-servicer technologies Knowledge of CRM processes and tools Good communication skills, both written and verbal, in order to relate technical issues and solutions to non-technical people in a clear and informed manner Strong analysis skills, able to understand, develop and articulate business requirements before designing and development Committed to continuous improvement able, to drive positive change with an enthusiastic approach Salesforce ADM201 certification would be desirable but relevant work experience will also be considered. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. The closing date for applications is Tuesday 18th February 2025. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna on to discuss further so we can work with you to support you through your application Benefits at the Guardian Culture & Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We offer great tools to help you prioritise your wellbeing including free yoga and pilates. These run alongside our corporate gym membership and cycle to work scheme. Learning & Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships. Our Working Environment We take pride in our surroundings and are pleased to offer versatile meeting rooms and colourful communal areas. We have a brilliant canteen that caters to breakfast, lunch and dinner, with views overlooking Regent's Canal. Additional Benefits & Policies We offer 30 days annual leave per annum, plus an additional 5 day holiday purchase scheme. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to life cover, income protection, healthcare, sick pay and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy.
Feb 05, 2025
Full time
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We're now looking for a Salesforce Applications Analyst to join a cross-functional business applications team, supporting and developing a large Salesforce implementation at one of the UK's most successful media outlets. This will involve third-line administrative support for our Salesforce instances, project work and exposure to a range of applications besides Salesforce CRM as part of our wider Business Applications team. You will be working collaboratively with Salesforce developers and administrators as well as engaging with stakeholders across the business supporting with core Salesforce products such as Service Cloud, Sales Cloud, Marketing Cloud and Pardot. About the Role Support user queries and requests for changes and improvements, acting as the face of Salesforce for the rest of the business Identify risks, issues and opportunities and solve user and system issues in a timely and efficient manner Configuring and customising Salesforce in a complex environment, working with large data volumes with a structured approach to systems analysis and enhancement Work with the Integration/Development team and other technology staff to ensure that applications are performing efficiently Work with business partners and technology staff to maintain integration between applications Create and maintain application support documentation, cascade Salesforce knowledge across the wider team and deliver ad hoc application training About you Demonstrated experience in a Salesforce administration or Salesforce support role Deep understanding of Cloud technologies and traditional client-servicer technologies Knowledge of CRM processes and tools Good communication skills, both written and verbal, in order to relate technical issues and solutions to non-technical people in a clear and informed manner Strong analysis skills, able to understand, develop and articulate business requirements before designing and development Committed to continuous improvement able, to drive positive change with an enthusiastic approach Salesforce ADM201 certification would be desirable but relevant work experience will also be considered. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. The closing date for applications is Tuesday 18th February 2025. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna on to discuss further so we can work with you to support you through your application Benefits at the Guardian Culture & Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We offer great tools to help you prioritise your wellbeing including free yoga and pilates. These run alongside our corporate gym membership and cycle to work scheme. Learning & Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships. Our Working Environment We take pride in our surroundings and are pleased to offer versatile meeting rooms and colourful communal areas. We have a brilliant canteen that caters to breakfast, lunch and dinner, with views overlooking Regent's Canal. Additional Benefits & Policies We offer 30 days annual leave per annum, plus an additional 5 day holiday purchase scheme. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to life cover, income protection, healthcare, sick pay and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy.
Role: Dynamics Developer (Field Service, CE) Salary: Up to £60,000 Location: Bath HQ - 2 days per month on site Experience Required: Must have experience in Microsoft Dynamics CRM versions 2015/2016/Dynamics 365 specifically Customer Service and Field Service Modules. Comfortable with the Dynamics CE SDK and working with the APIs. The Ability to write and debug plug-ins and workflow activities as well as building workflows Experience using the supplementary technologies; Dynamics Portal technology, Flow, SharePoint Integration, CDS. A good understanding of Solution management and release processes unique to Dynamics CRM. A broad functional understanding of the CRM application and the out-of-the-box capabilities. A willingness to find solutions that work with the CRM functionality before resorting to custom code. Scribe/Scribe Online/Azure/Logic Apps/Biztalk experience would be useful. Responsibilities: To work with the Enterprise, Solution and Technical Architects to establish and maintain agreed standards, patterns and designs applicable to the work undertaken and to ensure that they are adhered to. Collaborate effectively with Project Manager and wider project resources, attend planning and project progress meetings, with the objective of developing CRM solutions that meet the evolving customer needs and complying with industry standards. Responsible for the design, coding, unit testing and documentation of software, complying with agreed techniques to high quality standard and under version control, ready for sign off through gate process. Producing release notes and updating system documentation. Producing regular progress reports against agreed timescales. Highlight potential technical issues during development life cycle and escalate to project manager and line manager. Evaluate, review and provide expert advice in programming methods, tools and/or standards used in the organisation. Contributing towards the on-going evolution of the Secure Software Development Life Cycle (SSDLC) Plan, design and conduct unit tests on software, correcting defects, re-test to achieve an error-free result in conjunction with QA team. Liaise with Business Analysts and QA resources during testing cycles. Plan, design and conduct performance and usability tests on software to achieve systems that deliver acceptable performance and are easy to use. Take part in peer reviews of own work, that of colleagues and 3rd party resources as required to ensure high standards of software delivered to the business. Monitor key production systems, processes and software used in the company, carrying out immediate remedial work or make recommendations for subsequent corrective action to ensure SLAs are kept. Plan and undertake software upgrades under standard Change Control process, ensuring the delivery of updated software is completed to agreed timescales with full agreement and communication with business. Ensure that all software development and activities supporting it adheres to company security standards, and that there are no breaches to data security either internally or externally.
Feb 04, 2025
Full time
Role: Dynamics Developer (Field Service, CE) Salary: Up to £60,000 Location: Bath HQ - 2 days per month on site Experience Required: Must have experience in Microsoft Dynamics CRM versions 2015/2016/Dynamics 365 specifically Customer Service and Field Service Modules. Comfortable with the Dynamics CE SDK and working with the APIs. The Ability to write and debug plug-ins and workflow activities as well as building workflows Experience using the supplementary technologies; Dynamics Portal technology, Flow, SharePoint Integration, CDS. A good understanding of Solution management and release processes unique to Dynamics CRM. A broad functional understanding of the CRM application and the out-of-the-box capabilities. A willingness to find solutions that work with the CRM functionality before resorting to custom code. Scribe/Scribe Online/Azure/Logic Apps/Biztalk experience would be useful. Responsibilities: To work with the Enterprise, Solution and Technical Architects to establish and maintain agreed standards, patterns and designs applicable to the work undertaken and to ensure that they are adhered to. Collaborate effectively with Project Manager and wider project resources, attend planning and project progress meetings, with the objective of developing CRM solutions that meet the evolving customer needs and complying with industry standards. Responsible for the design, coding, unit testing and documentation of software, complying with agreed techniques to high quality standard and under version control, ready for sign off through gate process. Producing release notes and updating system documentation. Producing regular progress reports against agreed timescales. Highlight potential technical issues during development life cycle and escalate to project manager and line manager. Evaluate, review and provide expert advice in programming methods, tools and/or standards used in the organisation. Contributing towards the on-going evolution of the Secure Software Development Life Cycle (SSDLC) Plan, design and conduct unit tests on software, correcting defects, re-test to achieve an error-free result in conjunction with QA team. Liaise with Business Analysts and QA resources during testing cycles. Plan, design and conduct performance and usability tests on software to achieve systems that deliver acceptable performance and are easy to use. Take part in peer reviews of own work, that of colleagues and 3rd party resources as required to ensure high standards of software delivered to the business. Monitor key production systems, processes and software used in the company, carrying out immediate remedial work or make recommendations for subsequent corrective action to ensure SLAs are kept. Plan and undertake software upgrades under standard Change Control process, ensuring the delivery of updated software is completed to agreed timescales with full agreement and communication with business. Ensure that all software development and activities supporting it adheres to company security standards, and that there are no breaches to data security either internally or externally.
You will need to login before you can apply for a job. Managing Consultant (Business Transformation) - 12 month contract About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The team Schroders' Business Transformation Solutions (BTS) team is Schroders' internal management consultancy function. The function provides Strategic Solutions to the entire Schroders Group, across a range of service lines such as strategy and business model design, target operating models, shaping & support for large-scale complex transformation, business architecture and people transformation. What you'll do As a Management Consultant in the BTS Team, you will be involved in a range of consultancy assignments and other activities which may include: Strategy & Business Model Design: Using strategy formation approaches to facilitate the definition of business strategies through working with relevant business stakeholders. Development of vision statements and business models for discrete business areas. Research initiated to address gaps in knowledge relating to a specific business issue. Target Operating Models: The creation of Target Operating Models (TOMs) for discrete business domains and functions, using standard Schroders methodology. Business analysis to support capability design, process analysis and organisational transformation. Change Management: Creation of business cases for initiatives under consideration, with the aim of concluding on the potential value add / cost-benefit analysis of embarking on that initiative. Shape, influence and play a key role in strategic initiatives. Strategic design oversight and advisory to the Steering Committee for projects / programmes of work with the aim of ensuring successful delivery and maintenance of strategic programme objectives. Collaborate with business and programme teams to clarify priorities, stakeholder management, design governance, and TOM implementation activities. Responsibilities of the role As a Managing Consultant in the Business Transformation Solutions team, you will be expected to: Lead the delivery of consulting assignments and/or play a key role on large / complex assignments. Build positive relationships with GMC / GMC-1 level stakeholders within the organisation. Operate as a role model for the rest of the Business Consultancy team through leading by example. Influence the agenda for the team through leading service proposition design, thought leadership and the injection of innovative ideas and ways of thinking. Challenge conventional wisdom and freely express your own opinion. The knowledge, experience and qualifications you need Over 5 years of experience in a (management) consultancy role, or as high-performing analyst in an investment management environment. Investment management experience gained primarily in Buy Side organisations, across a number of areas, such as: Different Investment business lines, such as Public Markets (e.g. Equities, Fixed Income, Multi-Asset), Private Markets (e.g. Private Equity, Real Estate, Private Debt) and Wealth Management. Key functions of an investment manager, e.g. Front, Middle and Back Office, Distribution, Product Development, Technology and Corporate Functions. Knowledge of the Investment Management value chain and end to end processes (client onboarding, product development, portfolio management, implementation, investment operations, fund administration, reporting, etc.).Experience working on large and complex consultancy assignments.Established track record of strategy development, operating model definition and large-scale change implementation.An understanding and experience of iterative delivery methodologies, such as Agile and Scaled Agile.Understanding of change management disciplines, processes and tools. The knowledge, experience and qualifications that will help Educated to a minimum of first / Bachelors degree. Professional or higher-level degree qualifications (e.g. CIMA, CFA). IMC. Relevant Change Management qualifications (e.g. Agile/Scrum, Prince II). What you'll be like Self-starters with ability to prioritise and manage own activities in the best interests of the organisation. Analytical, strategic thinkers who can digest large amounts of complex information, bring structure, and distil insights down to concise, clear outputs. Collaborative team players who want to succeed as part of a high performing team. Effective relationship builders, who can develop strong relationships across the whole organisation. Strong communicators, with the gravitas to present to C-suite and senior business and IT stakeholders. Empathetic and professional, with high EQ. Comfortable working with ambiguity and evolve to meet demands and challenges. Company As an investment manager we make decisions every day on behalf of savers and investors around the world. They depend on our broad investment expertise, across private and public markets to manage: £731.6 billion (€871.3 billion/$990.9 billion) of wealth and investments. We help them achieve their long-term financial goals - and make a positive impact in the world.
Feb 03, 2025
Full time
You will need to login before you can apply for a job. Managing Consultant (Business Transformation) - 12 month contract About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The team Schroders' Business Transformation Solutions (BTS) team is Schroders' internal management consultancy function. The function provides Strategic Solutions to the entire Schroders Group, across a range of service lines such as strategy and business model design, target operating models, shaping & support for large-scale complex transformation, business architecture and people transformation. What you'll do As a Management Consultant in the BTS Team, you will be involved in a range of consultancy assignments and other activities which may include: Strategy & Business Model Design: Using strategy formation approaches to facilitate the definition of business strategies through working with relevant business stakeholders. Development of vision statements and business models for discrete business areas. Research initiated to address gaps in knowledge relating to a specific business issue. Target Operating Models: The creation of Target Operating Models (TOMs) for discrete business domains and functions, using standard Schroders methodology. Business analysis to support capability design, process analysis and organisational transformation. Change Management: Creation of business cases for initiatives under consideration, with the aim of concluding on the potential value add / cost-benefit analysis of embarking on that initiative. Shape, influence and play a key role in strategic initiatives. Strategic design oversight and advisory to the Steering Committee for projects / programmes of work with the aim of ensuring successful delivery and maintenance of strategic programme objectives. Collaborate with business and programme teams to clarify priorities, stakeholder management, design governance, and TOM implementation activities. Responsibilities of the role As a Managing Consultant in the Business Transformation Solutions team, you will be expected to: Lead the delivery of consulting assignments and/or play a key role on large / complex assignments. Build positive relationships with GMC / GMC-1 level stakeholders within the organisation. Operate as a role model for the rest of the Business Consultancy team through leading by example. Influence the agenda for the team through leading service proposition design, thought leadership and the injection of innovative ideas and ways of thinking. Challenge conventional wisdom and freely express your own opinion. The knowledge, experience and qualifications you need Over 5 years of experience in a (management) consultancy role, or as high-performing analyst in an investment management environment. Investment management experience gained primarily in Buy Side organisations, across a number of areas, such as: Different Investment business lines, such as Public Markets (e.g. Equities, Fixed Income, Multi-Asset), Private Markets (e.g. Private Equity, Real Estate, Private Debt) and Wealth Management. Key functions of an investment manager, e.g. Front, Middle and Back Office, Distribution, Product Development, Technology and Corporate Functions. Knowledge of the Investment Management value chain and end to end processes (client onboarding, product development, portfolio management, implementation, investment operations, fund administration, reporting, etc.).Experience working on large and complex consultancy assignments.Established track record of strategy development, operating model definition and large-scale change implementation.An understanding and experience of iterative delivery methodologies, such as Agile and Scaled Agile.Understanding of change management disciplines, processes and tools. The knowledge, experience and qualifications that will help Educated to a minimum of first / Bachelors degree. Professional or higher-level degree qualifications (e.g. CIMA, CFA). IMC. Relevant Change Management qualifications (e.g. Agile/Scrum, Prince II). What you'll be like Self-starters with ability to prioritise and manage own activities in the best interests of the organisation. Analytical, strategic thinkers who can digest large amounts of complex information, bring structure, and distil insights down to concise, clear outputs. Collaborative team players who want to succeed as part of a high performing team. Effective relationship builders, who can develop strong relationships across the whole organisation. Strong communicators, with the gravitas to present to C-suite and senior business and IT stakeholders. Empathetic and professional, with high EQ. Comfortable working with ambiguity and evolve to meet demands and challenges. Company As an investment manager we make decisions every day on behalf of savers and investors around the world. They depend on our broad investment expertise, across private and public markets to manage: £731.6 billion (€871.3 billion/$990.9 billion) of wealth and investments. We help them achieve their long-term financial goals - and make a positive impact in the world.
Role - RPA / Automation Developer Duration - 6 months with very likely extension Location - Remote / Canary Wharf - 3 days per week in a Canary Wharf office / 2 days working remotely Rate - 400 per day (Inside IR35) Tech Stack RPA UiPath C# SQL Tasks Working closely with RPA Business Analyst to execute RPA initiatives by evaluating and designing process workflows including building, testing and implementing RPA solutions Creating and maintaining throughout the project lifecycle, the Solution Design Document (SDD) including detailed RPA solution process flows, processes and technical specifications Signing off the SDD for final deployment Assisting the Subject Matter Expert (SME) and the Programme Manager in the construction of Business Cases and utilising opportunities for identification efforts to support the further adoption of RPA solutions throughout the organisation Working with the SME and Programme Manager to ensure that all project documents are maintained and that knowledge is transferred to clients throughout the engagement Leading the investigations and detailed analysis of RPA Incidents and process exceptions including a strategic approach to root cause analysis To develop and deploy peripheral functions by using C#.NET to compensate functions such as end-to-end data reconciliation, extra reports with various formats (via PDF, Excel, SSRS etc.) and any other tools which cannot be achieved by robots. To develop the required SQL scripts on both SQL Server and Oracle which will be utilised in the above extra functions or any other data analysis. Communication with other C# developers to keep data processing by robots acceptable in wider viewpoints across systems. As part of such exercises and in order to be able to obtain technical and business knowledge, occasionally, this role holder will be required to work on some C# development tasks within a C# developer group. Providing periodic status on the progress of development Dealing with any issues in development, User Acceptance Testing (UAT) and bug fixing Production Support (monitoring and troubleshooting) Conducting RPA testing and UAT support Follow the company coding standards Support RPA environment operations maintenance Support existing RPA processes, work with other Developers to fix any issue that need a code change To be able to develop and maintain complex solutions To be able to proactively provide the task progress GCS is acting as an Employment Business in relation to this vacancy.
Feb 03, 2025
Contractor
Role - RPA / Automation Developer Duration - 6 months with very likely extension Location - Remote / Canary Wharf - 3 days per week in a Canary Wharf office / 2 days working remotely Rate - 400 per day (Inside IR35) Tech Stack RPA UiPath C# SQL Tasks Working closely with RPA Business Analyst to execute RPA initiatives by evaluating and designing process workflows including building, testing and implementing RPA solutions Creating and maintaining throughout the project lifecycle, the Solution Design Document (SDD) including detailed RPA solution process flows, processes and technical specifications Signing off the SDD for final deployment Assisting the Subject Matter Expert (SME) and the Programme Manager in the construction of Business Cases and utilising opportunities for identification efforts to support the further adoption of RPA solutions throughout the organisation Working with the SME and Programme Manager to ensure that all project documents are maintained and that knowledge is transferred to clients throughout the engagement Leading the investigations and detailed analysis of RPA Incidents and process exceptions including a strategic approach to root cause analysis To develop and deploy peripheral functions by using C#.NET to compensate functions such as end-to-end data reconciliation, extra reports with various formats (via PDF, Excel, SSRS etc.) and any other tools which cannot be achieved by robots. To develop the required SQL scripts on both SQL Server and Oracle which will be utilised in the above extra functions or any other data analysis. Communication with other C# developers to keep data processing by robots acceptable in wider viewpoints across systems. As part of such exercises and in order to be able to obtain technical and business knowledge, occasionally, this role holder will be required to work on some C# development tasks within a C# developer group. Providing periodic status on the progress of development Dealing with any issues in development, User Acceptance Testing (UAT) and bug fixing Production Support (monitoring and troubleshooting) Conducting RPA testing and UAT support Follow the company coding standards Support RPA environment operations maintenance Support existing RPA processes, work with other Developers to fix any issue that need a code change To be able to develop and maintain complex solutions To be able to proactively provide the task progress GCS is acting as an Employment Business in relation to this vacancy.
Role: Dynamics Developer (Field Service, CE) Salary: Up to £60,000 Location: Bath HQ - 2 days per month on site Experience Required: Must have experience in Microsoft Dynamics CRM versions 2015/2016/Dynamics 365 specifically Customer Service and Field Service Modules. Comfortable with the Dynamics CE SDK and working with the APIs. The Ability to write and debug plug-ins and workflow activities as well as building workflows. Solid knowledge of JavaScript. Experience using the supplementary technologies; Dynamics Portal technology, Flow, SharePoint Integration, CDS. A good understanding of Solution management and release processes unique to Dynamics CRM. A broad functional understanding of the CRM application and the out-of-the-box capabilities. A willingness to find solutions that work with the CRM functionality before resorting to custom code. Scribe/Scribe Online/Azure/Logic Apps/Biztalk experience would be useful. Responsibilities: To work with the Enterprise, Solution and Technical Architects to establish and maintain agreed standards, patterns and designs applicable to the work undertaken and to ensure that they are adhered to. Collaborate effectively with Project Manager and wider project resources, attend planning and project progress meetings, with the objective of developing CRM solutions that meet the evolving customer needs and complying with industry standards. Responsible for the design, coding, unit testing and documentation of software, complying with agreed techniques to high quality standard and under version control, ready for sign off through gate process. Producing release notes and updating system documentation. Producing regular progress reports against agreed timescales Highlight potential technical issues during development life cycle and escalate to project manager and line manager. Evaluate, review and provide expert advice in programming methods, tools and/or standards used in the organisation. Contributing towards the on-going evolution of the Secure Software Development Life Cycle (SSDLC) Plan, design and conduct unit tests on software, correcting defects, re-test to achieve an error-free result in conjunction with QA team. Liaise with Business Analysts and QA resources during testing cycles. Plan, design and conduct performance and usability tests on software to achieve systems that deliver acceptable performance and are easy to use. Take part in peer reviews of own work, that of colleagues and 3rd party resources as required to ensure high standards of software delivered to the business. Monitor key production systems, processes and software used in the company, carrying out immediate remedial work or make recommendations for subsequent corrective action to ensure SLAs are kept. Plan and undertake software upgrades under standard Change Control process, ensuring the delivery of updated software is completed to agreed timescales with full agreement and communication with business. Ensure that all software development and activities supporting it adheres to company security standards, and that there are no breaches to data security either internally or externally.
Feb 03, 2025
Full time
Role: Dynamics Developer (Field Service, CE) Salary: Up to £60,000 Location: Bath HQ - 2 days per month on site Experience Required: Must have experience in Microsoft Dynamics CRM versions 2015/2016/Dynamics 365 specifically Customer Service and Field Service Modules. Comfortable with the Dynamics CE SDK and working with the APIs. The Ability to write and debug plug-ins and workflow activities as well as building workflows. Solid knowledge of JavaScript. Experience using the supplementary technologies; Dynamics Portal technology, Flow, SharePoint Integration, CDS. A good understanding of Solution management and release processes unique to Dynamics CRM. A broad functional understanding of the CRM application and the out-of-the-box capabilities. A willingness to find solutions that work with the CRM functionality before resorting to custom code. Scribe/Scribe Online/Azure/Logic Apps/Biztalk experience would be useful. Responsibilities: To work with the Enterprise, Solution and Technical Architects to establish and maintain agreed standards, patterns and designs applicable to the work undertaken and to ensure that they are adhered to. Collaborate effectively with Project Manager and wider project resources, attend planning and project progress meetings, with the objective of developing CRM solutions that meet the evolving customer needs and complying with industry standards. Responsible for the design, coding, unit testing and documentation of software, complying with agreed techniques to high quality standard and under version control, ready for sign off through gate process. Producing release notes and updating system documentation. Producing regular progress reports against agreed timescales Highlight potential technical issues during development life cycle and escalate to project manager and line manager. Evaluate, review and provide expert advice in programming methods, tools and/or standards used in the organisation. Contributing towards the on-going evolution of the Secure Software Development Life Cycle (SSDLC) Plan, design and conduct unit tests on software, correcting defects, re-test to achieve an error-free result in conjunction with QA team. Liaise with Business Analysts and QA resources during testing cycles. Plan, design and conduct performance and usability tests on software to achieve systems that deliver acceptable performance and are easy to use. Take part in peer reviews of own work, that of colleagues and 3rd party resources as required to ensure high standards of software delivered to the business. Monitor key production systems, processes and software used in the company, carrying out immediate remedial work or make recommendations for subsequent corrective action to ensure SLAs are kept. Plan and undertake software upgrades under standard Change Control process, ensuring the delivery of updated software is completed to agreed timescales with full agreement and communication with business. Ensure that all software development and activities supporting it adheres to company security standards, and that there are no breaches to data security either internally or externally.
Role: Consulting Director, Financial Close Location: Clearsulting is headquartered in Cleveland, OH, with our London office conveniently located just a stone's throw from Borough Station. We also welcome remote work from other cities. Office Options: Hybrid Travel Requirements: at times up to 80% Who We Are: Clearsulting is a global consulting company with the motivation to deliver positive change through digital finance. Our team consists of finance specialists that bring experience and technical capabilities across the spectrum of finance, including financial close, digital reporting, risk advisory, treasury and more. Clearsulting stands by its culture, shaped by our five Core Values: GRIT, Growth Mindset, Joy, Accountability, and Teamwork. Our unwavering dedication to these principles has garnered national recognition for our strong leadership, innovative approach, and outstanding workplace environment. What You'll Do: Provide leadership and direction for multiple projects, ensuring successful delivery through: Collaboration with project managers on workplan creation, milestone tracking, risk management, status updates, change management, and communications. Actively managing project budgets, providing regular updates to clients. Monitoring project progress against scope, identifying deviations, and mitigating scope creep. Following change control procedures for scope adjustments. Monitoring and adjusting resource utilization for project efficiency. Reporting project performance to Engagement Lead. Manage the financial aspects of consulting projects by: Overseeing invoicing and billing processes. Collaborating with Consulting, Commercial leaders, and Operations for revenue and cash flow management. Monitoring key financial metrics and addressing issues impacting revenue targets. Implementing strategies for revenue optimization, including identifying upsell opportunities. Support client acquisition and commercial activities by: Driving strategy to enhance delivery and sales outcomes. Participating in the full sales cycle, drafting and reviewing Statements of Work (SOWs). Preparing and delivering presentations crucial for sales support. Provide guidance, support, and training to directors, managers, senior analysts, and analysts: Promote personal growth, succession planning, and upskilling. Define project team roles, responsibilities, and reporting structures. Encourage certifications and skill development. Collaborate with other Consulting and Commercial Directors to achieve company objectives: Foster teamwork to meet overall targets. Build and nurture client relationships: Address escalations and identify additional service opportunities. Act as primary point of contact during project delivery. Understand client requirements and align project strategies accordingly. Monitor client satisfaction and promptly address concerns. Seek client feedback to improve service delivery. Possess expert understanding and execute activities related to BlackLine, Workiva, Kyriba, OneStream, Coupa, or similar digital finance technologies: Covering various modules, including implementation. Ensure compliance with internal policies and processes: Train team members on internal policies and workflows. Support understanding and compliance with guidelines. Embrace evolving responsibilities, demonstrating flexibility and a growth mindset. What You'll Bring: Bachelor's or Master's Degree in a relevant field of study. 8+ years of finance management consulting experience. Expert understanding of project methodologies and techniques. Proven track record in practice growth, revenue, and margin targets associated with technology implementation and finance transformation projects. Excellent written and verbal communication skills for executive audiences. Expertise in project management, including SDLC principles. Effective organizational skills to manage multiple priorities. Nice-to-Haves: Experience with System Development Lifecycle (SDLC) principles. Ability to develop executive-level presentations. Strong relationship-building skills with clients and colleagues. Willingness and ability to travel, potentially up to 80%. Eligibility to work in the United Kingdom. Benefits: We want to cultivate a thriving culture and company-and we know that your health and well-being matter. We offer a benefits package and perks for our team members that include: Medical, dental, and vision coverage Unlimited PTO Paid parental leave Retirement plans Flexible work environment Mobile phone reimbursement Access to mental health apps Life insurance coverage Excited about what we're doing but don't fit every requirement? No problem! At Clearsulting, we're forward-thinkers on a mission to redefine consulting excellence. We're all about diversity and inclusion, committed to assembling teams that mirror the world around us. So, if you're passionate about our mission, you could be the perfect fit for this role or another within our dynamic team. Don't hesitate to apply! Learn more about Clearsulting by visiting
Feb 03, 2025
Full time
Role: Consulting Director, Financial Close Location: Clearsulting is headquartered in Cleveland, OH, with our London office conveniently located just a stone's throw from Borough Station. We also welcome remote work from other cities. Office Options: Hybrid Travel Requirements: at times up to 80% Who We Are: Clearsulting is a global consulting company with the motivation to deliver positive change through digital finance. Our team consists of finance specialists that bring experience and technical capabilities across the spectrum of finance, including financial close, digital reporting, risk advisory, treasury and more. Clearsulting stands by its culture, shaped by our five Core Values: GRIT, Growth Mindset, Joy, Accountability, and Teamwork. Our unwavering dedication to these principles has garnered national recognition for our strong leadership, innovative approach, and outstanding workplace environment. What You'll Do: Provide leadership and direction for multiple projects, ensuring successful delivery through: Collaboration with project managers on workplan creation, milestone tracking, risk management, status updates, change management, and communications. Actively managing project budgets, providing regular updates to clients. Monitoring project progress against scope, identifying deviations, and mitigating scope creep. Following change control procedures for scope adjustments. Monitoring and adjusting resource utilization for project efficiency. Reporting project performance to Engagement Lead. Manage the financial aspects of consulting projects by: Overseeing invoicing and billing processes. Collaborating with Consulting, Commercial leaders, and Operations for revenue and cash flow management. Monitoring key financial metrics and addressing issues impacting revenue targets. Implementing strategies for revenue optimization, including identifying upsell opportunities. Support client acquisition and commercial activities by: Driving strategy to enhance delivery and sales outcomes. Participating in the full sales cycle, drafting and reviewing Statements of Work (SOWs). Preparing and delivering presentations crucial for sales support. Provide guidance, support, and training to directors, managers, senior analysts, and analysts: Promote personal growth, succession planning, and upskilling. Define project team roles, responsibilities, and reporting structures. Encourage certifications and skill development. Collaborate with other Consulting and Commercial Directors to achieve company objectives: Foster teamwork to meet overall targets. Build and nurture client relationships: Address escalations and identify additional service opportunities. Act as primary point of contact during project delivery. Understand client requirements and align project strategies accordingly. Monitor client satisfaction and promptly address concerns. Seek client feedback to improve service delivery. Possess expert understanding and execute activities related to BlackLine, Workiva, Kyriba, OneStream, Coupa, or similar digital finance technologies: Covering various modules, including implementation. Ensure compliance with internal policies and processes: Train team members on internal policies and workflows. Support understanding and compliance with guidelines. Embrace evolving responsibilities, demonstrating flexibility and a growth mindset. What You'll Bring: Bachelor's or Master's Degree in a relevant field of study. 8+ years of finance management consulting experience. Expert understanding of project methodologies and techniques. Proven track record in practice growth, revenue, and margin targets associated with technology implementation and finance transformation projects. Excellent written and verbal communication skills for executive audiences. Expertise in project management, including SDLC principles. Effective organizational skills to manage multiple priorities. Nice-to-Haves: Experience with System Development Lifecycle (SDLC) principles. Ability to develop executive-level presentations. Strong relationship-building skills with clients and colleagues. Willingness and ability to travel, potentially up to 80%. Eligibility to work in the United Kingdom. Benefits: We want to cultivate a thriving culture and company-and we know that your health and well-being matter. We offer a benefits package and perks for our team members that include: Medical, dental, and vision coverage Unlimited PTO Paid parental leave Retirement plans Flexible work environment Mobile phone reimbursement Access to mental health apps Life insurance coverage Excited about what we're doing but don't fit every requirement? No problem! At Clearsulting, we're forward-thinkers on a mission to redefine consulting excellence. We're all about diversity and inclusion, committed to assembling teams that mirror the world around us. So, if you're passionate about our mission, you could be the perfect fit for this role or another within our dynamic team. Don't hesitate to apply! Learn more about Clearsulting by visiting
Role: Consulting Director, Treasury Location: Clearsulting is headquartered in Cleveland, OH, with our London office conveniently located just a stone's throw from Borough Station. We also welcome remote work from other cities. Office Options: Hybrid Travel Requirements: at times up to 80% Who We Are: Clearsulting is a global consulting company with the motivation to deliver positive change through digital finance. Our team consists of finance specialists that bring experience and technical capabilities across the spectrum of finance, including financial close, digital reporting, risk advisory, treasury and more. Clearsulting stands by its culture, shaped by our five Core Values: GRIT, Growth Mindset, Joy, Accountability, and Teamwork. Our unwavering dedication to these principles has garnered national recognition for our strong leadership, innovative approach, and outstanding workplace environment. What You'll Do: Provide leadership and direction for multiple projects, ensuring successful delivery through: Collaboration with project managers on work-plan creation, milestone tracking, risk management, status updates, change management, and communications. Actively managing project budgets, providing regular updates to clients. Monitoring project progress against scope, identifying deviations, and mitigating scope creep. Following change control procedures for scope adjustments. Monitoring and adjusting resource utilisation for project efficiency. Reporting project performance to Engagement Lead. Manage the financial aspects of consulting projects by: Overseeing invoicing and billing processes. Collaborating with Consulting, Commercial leaders, and Operations for revenue and cash flow management. Monitoring key financial metrics and addressing issues impacting revenue targets. Implementing strategies for revenue optimisation, including identifying up sell opportunities. Support client acquisition and commercial activities by: Driving strategy to enhance delivery and sales outcomes. Participating in the full sales cycle, drafting and reviewing Statements of Work (SOWs). Preparing and delivering presentations crucial for sales support. Provide guidance, support, and training to directors, managers, senior analysts, and analysts: Promote personal growth, succession planning, and upskilling. Define project team roles, responsibilities, and reporting structures. Encourage certifications and skill development relevant to the consulting field. Collaborate with other Consulting and Commercial Directors to achieve company objectives: Foster teamwork to meet overall targets. Build and nurture client relationships: Address escalations and identify additional service opportunities. Act as primary point of contact during project delivery. Understand client requirements and align project strategies accordingly. Monitor client satisfaction and promptly address concerns. Seek client feedback to improve service delivery. Possess expert understanding and execute activities related to Kyriba or similar digital finance technologies: Covering various modules, including implementation. Ensure compliance with internal policies and processes: Train team members on internal policies and workflows. Support understanding and compliance with guidelines. Embrace evolving responsibilities, demonstrating flexibility and a growth mindset. What You'll Bring: 8+ years of finance management consulting experience. Expert understanding of project methodologies and techniques. Proven track record in practice growth, revenue, and margin targets associated with technology implementation and finance transformation projects. Excellent written and verbal communication skills for executive audiences. Expertise in project management, including SDLC principles. Effective organisational skills to manage multiple priorities. Nice-to-Haves: Experience with System Development Lifecycle (SDLC) principles. Ability to develop executive-level presentations. Strong relationship-building skills with clients and colleagues. Willingness and ability to travel, potentially up to 80%. Eligibility to work in the United Kingdom. Bachelor's or Master's Degree in a relevant field of study. Benefits: We want to cultivate a thriving culture and company-and we know that your health and well-being matter. We offer a benefits package and perks for our team members that include: Medical, dental, and vision coverage Unlimited PTO Paid parental leave Retirement plans Flexible work environment Mobile phone reimbursement Access to mental health apps Life insurance coverage Excited about what we're doing but don't fit every requirement? No problem! At Clearsulting, we're forward-thinkers on a mission to redefine consulting excellence. We're all about diversity and inclusion, committed to assembling teams that mirror the world around us. So, if you're passionate about our mission, you could be the perfect fit for this role or another within our dynamic team. Don't hesitate to apply! Learn more about Clearsulting by visiting
Feb 02, 2025
Full time
Role: Consulting Director, Treasury Location: Clearsulting is headquartered in Cleveland, OH, with our London office conveniently located just a stone's throw from Borough Station. We also welcome remote work from other cities. Office Options: Hybrid Travel Requirements: at times up to 80% Who We Are: Clearsulting is a global consulting company with the motivation to deliver positive change through digital finance. Our team consists of finance specialists that bring experience and technical capabilities across the spectrum of finance, including financial close, digital reporting, risk advisory, treasury and more. Clearsulting stands by its culture, shaped by our five Core Values: GRIT, Growth Mindset, Joy, Accountability, and Teamwork. Our unwavering dedication to these principles has garnered national recognition for our strong leadership, innovative approach, and outstanding workplace environment. What You'll Do: Provide leadership and direction for multiple projects, ensuring successful delivery through: Collaboration with project managers on work-plan creation, milestone tracking, risk management, status updates, change management, and communications. Actively managing project budgets, providing regular updates to clients. Monitoring project progress against scope, identifying deviations, and mitigating scope creep. Following change control procedures for scope adjustments. Monitoring and adjusting resource utilisation for project efficiency. Reporting project performance to Engagement Lead. Manage the financial aspects of consulting projects by: Overseeing invoicing and billing processes. Collaborating with Consulting, Commercial leaders, and Operations for revenue and cash flow management. Monitoring key financial metrics and addressing issues impacting revenue targets. Implementing strategies for revenue optimisation, including identifying up sell opportunities. Support client acquisition and commercial activities by: Driving strategy to enhance delivery and sales outcomes. Participating in the full sales cycle, drafting and reviewing Statements of Work (SOWs). Preparing and delivering presentations crucial for sales support. Provide guidance, support, and training to directors, managers, senior analysts, and analysts: Promote personal growth, succession planning, and upskilling. Define project team roles, responsibilities, and reporting structures. Encourage certifications and skill development relevant to the consulting field. Collaborate with other Consulting and Commercial Directors to achieve company objectives: Foster teamwork to meet overall targets. Build and nurture client relationships: Address escalations and identify additional service opportunities. Act as primary point of contact during project delivery. Understand client requirements and align project strategies accordingly. Monitor client satisfaction and promptly address concerns. Seek client feedback to improve service delivery. Possess expert understanding and execute activities related to Kyriba or similar digital finance technologies: Covering various modules, including implementation. Ensure compliance with internal policies and processes: Train team members on internal policies and workflows. Support understanding and compliance with guidelines. Embrace evolving responsibilities, demonstrating flexibility and a growth mindset. What You'll Bring: 8+ years of finance management consulting experience. Expert understanding of project methodologies and techniques. Proven track record in practice growth, revenue, and margin targets associated with technology implementation and finance transformation projects. Excellent written and verbal communication skills for executive audiences. Expertise in project management, including SDLC principles. Effective organisational skills to manage multiple priorities. Nice-to-Haves: Experience with System Development Lifecycle (SDLC) principles. Ability to develop executive-level presentations. Strong relationship-building skills with clients and colleagues. Willingness and ability to travel, potentially up to 80%. Eligibility to work in the United Kingdom. Bachelor's or Master's Degree in a relevant field of study. Benefits: We want to cultivate a thriving culture and company-and we know that your health and well-being matter. We offer a benefits package and perks for our team members that include: Medical, dental, and vision coverage Unlimited PTO Paid parental leave Retirement plans Flexible work environment Mobile phone reimbursement Access to mental health apps Life insurance coverage Excited about what we're doing but don't fit every requirement? No problem! At Clearsulting, we're forward-thinkers on a mission to redefine consulting excellence. We're all about diversity and inclusion, committed to assembling teams that mirror the world around us. So, if you're passionate about our mission, you could be the perfect fit for this role or another within our dynamic team. Don't hesitate to apply! Learn more about Clearsulting by visiting
Job Description - Senior Network & Telecoms Architect - Telephony (046540) Organisation Customers, Communication and Technology Job Networks Position Type - Full Time About the job Salary : £65,000-£77,000 (Inclusive of a 5% Non-Pensionable Allowance) dependent on skills, knowledge & experience UK Sponsorship available, although candidates are responsible for their own application fees. Band: 3 Location : North Greenwich, London - Hybrid Working TfL operate a Hybrid Working policy with a maximum of 50% of time working from home a month, averaging 2-3 days a week in the office. Contract Type: TfL Permanent Build a thriving, future-forward city with us By 2030, 10 million people will live in London. Millions more will continue to visit. Data and technology will play a key role in keeping people and the city moving. At TfL, we're applying a whole range of technological innovations to drive forward the management of transport and infrastructure and make it fit for the future. TfL's operational telephony was based on a design that was conceived in the late 1980's and at the time resulted in the largest private digital phone network in Europe. Whilst upgrades have been performed along the way to maintain currency it is still largely reliant on technology that is now end of life and becoming more difficult to source spares for. The architecture is based around the Ericsson MD110 (now Mitel), with 2 Transit Exchanges (TAX) acting as the core of the network, and 35 Remote Exchanges connected back to them. As a Senior Network Architect, you'll be at the heart of our most ambitious initiatives. You'll help shape the infrastructure architecture of large and complex IT systems, in addition to the infrastructure roadmap that underpins these systems. What You'll be doing You'll be responsible for the end-to-end lifecycle of specific network infrastructure products - from conceptualisation and business case development, right the way through to shaping achievable strategies and roadmaps. You'll be supported by the Project Manager, Business Analyst, Development Solution Architecture and Test Teams to explore high and low-level designs, before seeing your infrastructure successfully deployed and put into operation. You will also work in partnership with third-party suppliers, ensuring that their proposed solutions meet business and technical requirements. Knowledge and Experience We are looking for someone with expert knowledge across the following infrastructure technologies: Voice over IP Protocols (e.g. SIP, H323, MGCP & SCCP) and Legacy Voice Protocols (e.g. ISDN & QSIG) Telephony systems Mitel or Avaya Voice and call recording technologies including Direct Routing via Microsoft Teams Voice Video technologies (e.g. Teams, WebEX and CMS) It would be advantageous that you can also demonstrate knowledge of the following: Provide diagnosis and resolution of voice incidents pre and post migrations of modernised platforms Debug voice gateway including SIP protocols IT vs Operational Technology and the differing requirements for each Managing contractual issues in a project environment Project management tools and techniques Certification in an Enterprise Architecture Framework such as TOGAF The ideal candidate would also be educated to degree level or possess relevant professional experience. In Addition to Being Skilled In Strong infrastructure architecture skills in architecting technology components across software, infrastructure and networks. Ability to take a loose set of requirements and build a high-level architecture using common standards, refining the architecture as more information is discovered, decisions identified, and choices are made. Proven ability to analyse complex components, identify decision points, draw conclusions and produce design artefacts. Ability to communicate effectively, both orally and in writing, with people within a broad group of stakeholders including project managers, business analysts, developers, engineers and testers. Experience of designing and delivering systems using industry standard frameworks and open standards. Ability to work independently and as part of a team. Delivery focused with the ability to effectively prioritise tasks in a high-pressure environment to drive activities forward and meet demanding deadlines. Equality, Diversity and Inclusion We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. Application Process The closing date for applications is Tuesday 11th February 2025 at 23:59. Please apply using your CV Word (.docx) format preferred and do not include any photographs or images. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do. In return for your skills and expertise, we offer an excellent benefits package which includes: Final salary pension scheme Free travel for you on the TfL network A 75% discount on National Rail Season Ticket and interest free loan 30 days annual leave plus public and bank holidays Tax-efficient cycle-to-work scheme Retail, health, leisure, and travel offers
Feb 01, 2025
Full time
Job Description - Senior Network & Telecoms Architect - Telephony (046540) Organisation Customers, Communication and Technology Job Networks Position Type - Full Time About the job Salary : £65,000-£77,000 (Inclusive of a 5% Non-Pensionable Allowance) dependent on skills, knowledge & experience UK Sponsorship available, although candidates are responsible for their own application fees. Band: 3 Location : North Greenwich, London - Hybrid Working TfL operate a Hybrid Working policy with a maximum of 50% of time working from home a month, averaging 2-3 days a week in the office. Contract Type: TfL Permanent Build a thriving, future-forward city with us By 2030, 10 million people will live in London. Millions more will continue to visit. Data and technology will play a key role in keeping people and the city moving. At TfL, we're applying a whole range of technological innovations to drive forward the management of transport and infrastructure and make it fit for the future. TfL's operational telephony was based on a design that was conceived in the late 1980's and at the time resulted in the largest private digital phone network in Europe. Whilst upgrades have been performed along the way to maintain currency it is still largely reliant on technology that is now end of life and becoming more difficult to source spares for. The architecture is based around the Ericsson MD110 (now Mitel), with 2 Transit Exchanges (TAX) acting as the core of the network, and 35 Remote Exchanges connected back to them. As a Senior Network Architect, you'll be at the heart of our most ambitious initiatives. You'll help shape the infrastructure architecture of large and complex IT systems, in addition to the infrastructure roadmap that underpins these systems. What You'll be doing You'll be responsible for the end-to-end lifecycle of specific network infrastructure products - from conceptualisation and business case development, right the way through to shaping achievable strategies and roadmaps. You'll be supported by the Project Manager, Business Analyst, Development Solution Architecture and Test Teams to explore high and low-level designs, before seeing your infrastructure successfully deployed and put into operation. You will also work in partnership with third-party suppliers, ensuring that their proposed solutions meet business and technical requirements. Knowledge and Experience We are looking for someone with expert knowledge across the following infrastructure technologies: Voice over IP Protocols (e.g. SIP, H323, MGCP & SCCP) and Legacy Voice Protocols (e.g. ISDN & QSIG) Telephony systems Mitel or Avaya Voice and call recording technologies including Direct Routing via Microsoft Teams Voice Video technologies (e.g. Teams, WebEX and CMS) It would be advantageous that you can also demonstrate knowledge of the following: Provide diagnosis and resolution of voice incidents pre and post migrations of modernised platforms Debug voice gateway including SIP protocols IT vs Operational Technology and the differing requirements for each Managing contractual issues in a project environment Project management tools and techniques Certification in an Enterprise Architecture Framework such as TOGAF The ideal candidate would also be educated to degree level or possess relevant professional experience. In Addition to Being Skilled In Strong infrastructure architecture skills in architecting technology components across software, infrastructure and networks. Ability to take a loose set of requirements and build a high-level architecture using common standards, refining the architecture as more information is discovered, decisions identified, and choices are made. Proven ability to analyse complex components, identify decision points, draw conclusions and produce design artefacts. Ability to communicate effectively, both orally and in writing, with people within a broad group of stakeholders including project managers, business analysts, developers, engineers and testers. Experience of designing and delivering systems using industry standard frameworks and open standards. Ability to work independently and as part of a team. Delivery focused with the ability to effectively prioritise tasks in a high-pressure environment to drive activities forward and meet demanding deadlines. Equality, Diversity and Inclusion We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. Application Process The closing date for applications is Tuesday 11th February 2025 at 23:59. Please apply using your CV Word (.docx) format preferred and do not include any photographs or images. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do. In return for your skills and expertise, we offer an excellent benefits package which includes: Final salary pension scheme Free travel for you on the TfL network A 75% discount on National Rail Season Ticket and interest free loan 30 days annual leave plus public and bank holidays Tax-efficient cycle-to-work scheme Retail, health, leisure, and travel offers
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. A fantastic new opportunity has become available for Lead Software Configuration Analyst/ Manager with one of our Financial Services clients based in Manchester. Role : Lead Software Configuration Analyst/ Manager Location : Manchester (2 Days week Onsite) Duration : 12 Months Experience and Skills required : Experience in a deployment tool that supports CI/CD (OctopusDeploy) Worked in Windows Servers and Linux Servers platform. Experience in scripting to support automation (PowerShell) Willing to work outside business hours when required. Ability to work independently and as a team. Strong communication and documentation skills. Responsibilities: Be responsible for all application deployments (Windows and Linux) Collaborate and represent the team in projects. Champion processes around the principals of Software Configuration Management. Coordinate software upgrades. Be a stakeholder at Change Meetings Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer
Jan 29, 2025
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. A fantastic new opportunity has become available for Lead Software Configuration Analyst/ Manager with one of our Financial Services clients based in Manchester. Role : Lead Software Configuration Analyst/ Manager Location : Manchester (2 Days week Onsite) Duration : 12 Months Experience and Skills required : Experience in a deployment tool that supports CI/CD (OctopusDeploy) Worked in Windows Servers and Linux Servers platform. Experience in scripting to support automation (PowerShell) Willing to work outside business hours when required. Ability to work independently and as a team. Strong communication and documentation skills. Responsibilities: Be responsible for all application deployments (Windows and Linux) Collaborate and represent the team in projects. Champion processes around the principals of Software Configuration Management. Coordinate software upgrades. Be a stakeholder at Change Meetings Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer
SDL Solutions Limited is seeking an IT Service Desk Analyst based across 4 offices. You will act as the first point of contact for 280 users, based across 4 offices, to report IT related issues and faults to. The primary objective of the role is to provide first time resolution with good customer service. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of their 2nd line specialist teams to investigate and resolve. You will be responsible for logging tickets in their ITSM platform, problem management and ensuring the assets are all correctly tracked using their asset management process. In addition to this, you will have the opportunity to be involved in delivering key projects to their end users and assisting with the adoption of new technology such as Microsoft 365, including SharePoint, OneDrive and Teams. Main duties Be the first point of contact for users, logging and responding to incidents using our ITSM platform. Providing excellent customer service to colleagues and users. Respond to incidents ensuring they are resolved in a timely manner to meet defined service level targets. Complete relevant and skilled investigations, before escalating to our 2nd line team. Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with customers. Take ownership of the Asset Management process for all devices across the firm. Create Knowledge Base articles for quick fixes and whenever new solutions are learned from support enquiries. Onboarding new starters including conducting inductions and providing them with basic IT training. To liaise with 3rd party suppliers and vendors. You may be required to provide onsite and direct support to users on other sites. Experience required Knowledge of Microsoft client operating systems and applications Azure Active Directory administration (Users and Computers) Strong hardware diagnostics and fault-finding experience Basic Citrix Virtual Desktop administration Knowledge of Office 365 including Teams, OneDrive and SharePoint Online Basic understanding of LAN and WAN network topologies Basic understanding of Microsoft SQL Server Qualifications/education required 3 years experience in a similar role GCSE level education Full driving license and use of own car with Business Insurance Desirable ITIL qualification Experience working in a Professional Services organisation Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Desktop, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, Citrix, SQL, SharePoint, PowerShell, MCSA, MCSE, MCITP, MCDST, MTA, Customer Service Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Hitchin, Stevenage, Potters Bar, Letchworth, Baldock, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, Buckinghamshire IT Service Desk Analyst St Albans
Jan 29, 2025
Full time
SDL Solutions Limited is seeking an IT Service Desk Analyst based across 4 offices. You will act as the first point of contact for 280 users, based across 4 offices, to report IT related issues and faults to. The primary objective of the role is to provide first time resolution with good customer service. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of their 2nd line specialist teams to investigate and resolve. You will be responsible for logging tickets in their ITSM platform, problem management and ensuring the assets are all correctly tracked using their asset management process. In addition to this, you will have the opportunity to be involved in delivering key projects to their end users and assisting with the adoption of new technology such as Microsoft 365, including SharePoint, OneDrive and Teams. Main duties Be the first point of contact for users, logging and responding to incidents using our ITSM platform. Providing excellent customer service to colleagues and users. Respond to incidents ensuring they are resolved in a timely manner to meet defined service level targets. Complete relevant and skilled investigations, before escalating to our 2nd line team. Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with customers. Take ownership of the Asset Management process for all devices across the firm. Create Knowledge Base articles for quick fixes and whenever new solutions are learned from support enquiries. Onboarding new starters including conducting inductions and providing them with basic IT training. To liaise with 3rd party suppliers and vendors. You may be required to provide onsite and direct support to users on other sites. Experience required Knowledge of Microsoft client operating systems and applications Azure Active Directory administration (Users and Computers) Strong hardware diagnostics and fault-finding experience Basic Citrix Virtual Desktop administration Knowledge of Office 365 including Teams, OneDrive and SharePoint Online Basic understanding of LAN and WAN network topologies Basic understanding of Microsoft SQL Server Qualifications/education required 3 years experience in a similar role GCSE level education Full driving license and use of own car with Business Insurance Desirable ITIL qualification Experience working in a Professional Services organisation Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Desktop, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, Citrix, SQL, SharePoint, PowerShell, MCSA, MCSE, MCITP, MCDST, MTA, Customer Service Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Hitchin, Stevenage, Potters Bar, Letchworth, Baldock, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, Buckinghamshire IT Service Desk Analyst St Albans
Desktop Support Analyst Role: As a member of the onsite support team, you will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. The position offered is a full-time, onsite role primarily based in Exeter, with the expectation of being present at client sites every working day. Key Responsibilities: • Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Support Service Desk with tickets where possible. • Provide expert support for Microsoft Office Suite and other Microsoft applications. • Provide support for Mac devices, including MacBooks and iPads. Assist users with Mac-related issues, configurations, and software installations. Ensure compatibility and integration of Mac devices with the existing IT infrastructure. • Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates. • Maintain and troubleshoot meeting room technology, including video conferencing equipment, projectors, and audio systems. Ensure seamless operation of audio-video equipment during meetings and events. Assist users with setting up and using AV equipment for presentations and conferences. • Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure-related issues. • Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured. • Provide IT support for customer conferences and events, including setting up and configuring IT equipment. Ensure the smooth operation of audio-video equipment during customer-facing events. Offer technical assistance to event participants as needed. • Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution. • Assist with the on-boarding of new employees, ensuring they have the necessary IT equipment and access. Provide training and support to new starters to ensure a smooth transition into their roles. • Provide VIP support where required to senior members of the organisation. Key Skills: • Microsoft Windows Operating Systems. • Microsoft Office, 365 and other associated applications. • Building of hardware. • Networking skills. • Excellent communication and customer service skills at all hierarchical levels. • Experience of using ITSM ServiceNow or equivalent ticketing system. About Acora: We ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers changing needs, and the growing threats we all face, we ve massively strengthened our well-established cybersecurity capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Our Values At Acora, we re proud to share the values we live by. They re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. - Be the best you can be - We do what we say - Together we win Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. Acora is a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!
Jan 29, 2025
Full time
Desktop Support Analyst Role: As a member of the onsite support team, you will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. The position offered is a full-time, onsite role primarily based in Exeter, with the expectation of being present at client sites every working day. Key Responsibilities: • Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Support Service Desk with tickets where possible. • Provide expert support for Microsoft Office Suite and other Microsoft applications. • Provide support for Mac devices, including MacBooks and iPads. Assist users with Mac-related issues, configurations, and software installations. Ensure compatibility and integration of Mac devices with the existing IT infrastructure. • Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates. • Maintain and troubleshoot meeting room technology, including video conferencing equipment, projectors, and audio systems. Ensure seamless operation of audio-video equipment during meetings and events. Assist users with setting up and using AV equipment for presentations and conferences. • Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure-related issues. • Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured. • Provide IT support for customer conferences and events, including setting up and configuring IT equipment. Ensure the smooth operation of audio-video equipment during customer-facing events. Offer technical assistance to event participants as needed. • Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution. • Assist with the on-boarding of new employees, ensuring they have the necessary IT equipment and access. Provide training and support to new starters to ensure a smooth transition into their roles. • Provide VIP support where required to senior members of the organisation. Key Skills: • Microsoft Windows Operating Systems. • Microsoft Office, 365 and other associated applications. • Building of hardware. • Networking skills. • Excellent communication and customer service skills at all hierarchical levels. • Experience of using ITSM ServiceNow or equivalent ticketing system. About Acora: We ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers changing needs, and the growing threats we all face, we ve massively strengthened our well-established cybersecurity capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Our Values At Acora, we re proud to share the values we live by. They re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. - Be the best you can be - We do what we say - Together we win Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. Acora is a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!