4 jobs found

UC Solutions Engineer Full Time Permanent Hybrid Waterloo, London (1 day per week in office) £50-63K basic + benefits Are you an experienced UC Solutions Engineer looking for a new challenge? Do you have a strong background in VOIP, SIP, and related protocols utilising session border controllers (SBCs) from brands such as Cisco, Ribbon, AudioCodes, Avaya etc and CRM systems along with NICE CX One, Genesys Pure Cloud or AI integration experience in a contact centre environment? Here at ARM we are recruiting for a full time permanent UC Solutions Engineer for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Overview: We are seeking a knowledgeable Solutions Engineer with extensive experience in developing and optimizing contact center environments. The ideal candidate will have a strong background in VOIP, SIP, and session border controllers, along with a passion for delivering exceptional customer experiences. Responsibilities- Design, implement, and optimize contact center environments leveraging modern technologies. Collaborate with cross-functional teams to assess business requirements and translate them into technical solutions. Utilize expertise in VOIP and SIP to enhance communication capabilities within contact center platforms. Configure and manage session border controllers (SBCs) from leading brands such as Cisco, Ribbon, AudioCodes. Integrate various communication channels (voice, video, chat) to create a seamless omnichannel experience. Provide technical guidance and support during the implementation of new contact center solutions. Stay current with industry trends, emerging technologies, and best practices in contact center development. Qualifications- Minimum of 5 years of experience in solutions engineering within a contact center environment. Strong understanding of VOIP, SIP, and related protocols. Experience with session border controllers (SBCs) from brands such as Cisco, Ribbon, AudioCodes, Avaya, and others. Familiarity with NICE CX One, Genesys Pure Cloud, or similar contact center platforms is a plus. Knowledge of CRM systems (eg, Salesforce, ServiceNow, SAP) and their integration within contact center environments. Experience with workforce management tools and AI integration is a plus. Strong problem-solving skills and ability to work collaboratively in a fast-paced environment. Excellent communication and interpersonal skills. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

CX Engineer Location: London/Remote Salary: up to £48,000 Overview: We are seeking a skilled CX Engineer with a strong background in modern contact centre technologies to support NICE XC One. The ideal candidate will have at least 5 years of experience in application development and a passion for improving customer engagement. Key Responsibilities: Design, develop, and implement solutions using NICE CX One to optimize customer experience. Collaborate with cross-functional teams to enhance the functionality of contact centre applications, including IVR systems, web, and chatbots. Leverage knowledge of modern CC platforms to support integration and performance improvements. Utilize workforce management tools such as NICE or Verint to streamline operations and enhance workforce management. Integrate AI solutions to improve customer interactions and operational efficiency. Manage CRM integrations, including Salesforce, ServiceNow, and SAP, to ensure seamless data flow and enhance customer service capabilities. Troubleshoot and resolve technical issues related to CX applications and infrastructure. Stay current with industry trends and advancements in contact centre technologies. Qualifications: Relevant experience in application development within a contact centre environment. Proficiency with NICE or other WFM platforms is a plus. Familiarity with Genesys Pure Cloud is a plus. Experience with IVR development and implementation. Knowledge of web and chatbot development and integration. Experience with AI technologies and their application in customer experience. Strong understanding of CRM systems, particularly Salesforce, ServiceNow, and SAP. Experience with workforce management systems, specifically NCE or Verint, is a plus. Fluency in programming languages such as Java, JSON, C#, and Python is a plus. Strong problem-solving skills and ability to work collaboratively in a fast-paced environment. Excellent communication and interpersonal skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Harris Hill are delighted to be working with a national charity to recruit for the Senior Fundraising Operations & Prospect Development Executive in order to support the implementation and management of the charity s world-class fundraising operations model and working with the charity internal teams to review and improve key processes and policies which support the organisation fundraising activities. As a Senior Fundraising Operations & Prospect Development Executive you will: Manage prospect research subscriptions, acting as account manager as needed and liaising with internal and external stakeholders to review these as needed, in line with agreed budget. Provide research to identify new high net-worth prospective donors and give insight on existing donors (individuals and organisations) who have the capacity and propensity to donate at a high level. Make evidenced recommendations on the type of approach and levels of ask to maximise income. Deliver a range of research including data mining and cold prospecting, qualification, in-depth profiles, network/stakeholder mapping, event guest list prospecting and briefs. Work with key stakeholders to identify new ways of working, enhance and improve fundraising operations processes and systems and support the management of central process resources. Support the management of the processes which underpin our prospect identification, qualification, and development. Working with teams to ensure the records are updated and accurate. Assist with the reporting on team performance based on Key Performance Indicators (KPIs), as well as project deliverables within the fundraising operations remit. Support the management of the wider team s prioritisation process and ensure information is available for periodic reviews. Where required support the implementation of a new Customer Relationship Management (CRM) system. To be successful, you must have experience: • Previous experience working within a fundraising operations role or similar field (supporter care, data, insight, or prospect research). •An understanding of the role of fundraising operations within a charity environment. •Previous experience in driving forward process improvements, implementing new processes or systems, and working with colleagues to embed such change. •Understanding of what good supporter (or customer) experience and stewardship looks like and the role it plays. •Proficiency in using relationship management databases and an understanding of data management best practice. •Desirable previous experience in using CRMs (Customer Relationship Management) or other data analysis tools to create reports, prospect supporters and monitor KPIs. •Developed knowledge of Microsoft Office programs, in particular SharePoint, Word, Excel, PowerPoint, Outlook, and an understanding of how they can be used to improve processes. •Knowledge of prospect research strategies, specialist tools and techniques and the role it plays within a fundraising context. •Experience in identifying and qualifying potential new high-value funding prospects, including major donors, corporate partners, trusts and foundations. •Experience in providing high-quality in-depth prospect research, including full profiles and due diligence assessments. Salary: £30,000 - £40,000 per annum Contract type: Full-time, permanent Location- London , hybrid, flexible travel to the office Closing date: on rolling basis Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

To work as part of the payroll team within a Centre of Expertise focused on running end to end payroll processes for the main Airbus divisions in the UK, as well as providing specific services in relation to the Executive population and Share Administration. In addition, you will be expected to deal with customers both on the telephone and via e-mail dealing with queries in a professional and proactive manner whilst maintaining a strong customer service focus. Accountabilities Be responsible for the accurate and timely running of all divisional payrolls from start to finish monthly. Be responsible for ensuring that all divisional payroll accounts with HMRC are correct, investigating any misbalances and dealing with remittances for all third parties. Provide expertise on escalated complex issues and queries for the HR and Payroll processing teams. Have a full understanding of the impact of Maternity/Paternity/Shared Parental leave/Sick pay on each divisional payroll to ensure compliance with statutory regulations. Have a full understanding of the P11D & P60 processes for all divisions to ensure that you can be both accountable for these key annual deliverables and deal with client and external body queries. Deal with HMRC in relation to Tax and National Insurance queries, this will include building a relationship with the relevant CRM. Executive population responsible for the contractual administration for the executive population using the Workday catch up user role. To be the focal point for managing and delivering the share scheme administration for all divisions. Proactively identify process improvements, engage with the relevant key stakeholders and own the full end to end process to ensure implementation. Stay up to date on relevant legislation and ensure that any forthcoming changes and potential impacts are highlighted to the leadership team. Where required delivering the details of these changes to the RO team and Airbus as a whole if required. Play a key and active part in the full change request process by demonstrating: An understanding of our payroll systems to enable you to support clients with required change request submissions. Become fully involved in the testing as required. Ensure that all required elements are fully tested. Demonstrate that you have reviewed testing evidence to ensure that all changes are both legally and payroll compliant. Be a key operational player within ad hoc projects by being an active participant in the project group, understanding clients' needs, understanding operational RO impacts and identifying and delivering relevant proposals and/or solutions Key Qualities Individuals must be both customer and results orientated with a sound logical approach to achieving tasks and objectives. Able to work using own initiative to develop effective solutions to problems. Must also be a team player and proactively assist other team members when needed. Have a strong 'personal branding' and demonstrate a 'can-do' attitude in all areas. Ability to work under pressure to agreed deadlines. Be able to work autonomously with minimum supervision, self-motivated. Excellent interpersonal skills, be well organised and have a flexible approach. Committed to support continuous improvements. Organisational and planning skills are an essential part of the role. Pro activity and ownership of issues. Utilising escalation routes as appropriate to ensure that customer service is maintained. Experience Experience within a payroll environment. Experience of a computerised payroll system (SAP/ Workday knowledge would be desirable). Knowledge of PAYE, SMP, SPP, SSP, Student Loans, Pensions and other deductions. Proven customer service experience both verbal and written. Qualifications Recognised payroll qualification (CIPP or equivalent) would be desirable. A Levels or higher qualification would be advantageous Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.