About us We are the QEII Centre, the largest dedicated conference and exhibition space in central London. Our venue offers world-class facilities for high profile conferences, conventions, exhibitions, and events, hosting over 300 national and international events each year. Our clients are central to everything we do and as such, continuous improvement of our customer service is vital click apply for full job details
Dec 16, 2025
Full time
About us We are the QEII Centre, the largest dedicated conference and exhibition space in central London. Our venue offers world-class facilities for high profile conferences, conventions, exhibitions, and events, hosting over 300 national and international events each year. Our clients are central to everything we do and as such, continuous improvement of our customer service is vital click apply for full job details
Senior Sales Executive £32,000 - £38,000 Uncapped Commission Excellent Benefits London Leading media publishing and events business seeks a highly talented media sales executive to join their fast growing team. The role will focus on selling cross-platform - digital and print advertising and events. The successful media sales executive will have the opportunity to sell to a mix of existing clients and some new business too. This role demands a highly articulate, sales driven individual who enjoys building relationships and has a real hunger to close deals. The Role Generating new business, increasing pipeline and bringing on new prospects Manage existing accounts Sell advertising both in print and online together with event sponsorship and awards. Pitch clients over the phone and through face-to-face meetings Attend competitor events Act as a market specialist and make sure you have the knowledge to do so via internal and external resources Consultative selling is a key part of this role, the right candidate should be able to sell creatively, through solution led selling Profile of Candidate A background in b2b sales, ideally from media sales, IT sales, recruitment etc 1 Year + Strong drive and desire to hit targets and earn commission Excellent communication skills Successful track record achieving revenue targets Someone with a consultative sales approach is a necessity here Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small startup companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Dec 15, 2025
Full time
Senior Sales Executive £32,000 - £38,000 Uncapped Commission Excellent Benefits London Leading media publishing and events business seeks a highly talented media sales executive to join their fast growing team. The role will focus on selling cross-platform - digital and print advertising and events. The successful media sales executive will have the opportunity to sell to a mix of existing clients and some new business too. This role demands a highly articulate, sales driven individual who enjoys building relationships and has a real hunger to close deals. The Role Generating new business, increasing pipeline and bringing on new prospects Manage existing accounts Sell advertising both in print and online together with event sponsorship and awards. Pitch clients over the phone and through face-to-face meetings Attend competitor events Act as a market specialist and make sure you have the knowledge to do so via internal and external resources Consultative selling is a key part of this role, the right candidate should be able to sell creatively, through solution led selling Profile of Candidate A background in b2b sales, ideally from media sales, IT sales, recruitment etc 1 Year + Strong drive and desire to hit targets and earn commission Excellent communication skills Successful track record achieving revenue targets Someone with a consultative sales approach is a necessity here Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small startup companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
We are a global media group delivering exceptional content through events, digital, data & insight. From agribusiness, ingredients and food processing, to retail, hospitality & fine dining - we provide the inspiration, insight and connections to power our customers' success. We have offices in Gatwick, Brighton and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company's current Agile Working Policy, the successful candidate would be eligible to work part of the week from our Gatwick office and to work remotely for the rest of the week. Position Position: Full time - permanent Location: Gatwick / Hybrid We are looking for a Senior Digital & Social Media Executive to play a key role in creating compelling, high-quality content that strengthens our brands for The UK Food & Drink Shows and the London Coffee Festival, to drive engagement and grow our audiences. The UK Food & Drink Shows and The London Coffee Festival are award-winning exhibitions for the food, drink, retail and hospitality sectors, uniting the industries and sharing the latest developments. Working closely with the Head of Brand, the Senior Digital & Social Media Executive will manage social channels, edit reels, boost posts, and execute paid campaigns, as well as collaborate with junior members of the team to offer guidance and ensure best practice. What you'll be doing: Developing and executing an innovative content calendar across Instagram, Facebook, LinkedIn and TikTok aligned with the objectives of The London Coffee Festival and The UK Food & Drink Shows maximising engagement and reach Capturing and editing short-form video content (reels, TikToks, etc.) pre-event and at the events Managing the day-to-day operations of social media accounts, including content scheduling, posting, and audience interaction to foster community growth Analysing social media performance metrics, providing insights to optimise campaigns and inform content creation, as well as reporting on Paid & Organic social media campaigns for Events and Paid Partnerships Identifying and liaising with relevant influencers and content creators for collaborations Staying updated on social media trends, platform updates, and industry best practices, sharing recommendations with the team Coordinating social media campaigns to promote commercial content for sponsors and partners, ensuring alignment with brand goals Supporting the marketing team by integrating social media activities into broader campaigns and communications plans Representing the brand at key events, capturing live content and driving real-time engagement Providing guidance and mentorship to the Marketing Executive and Marketing Assistant, ensuring alignment with best practices in social media and content strategy Planning and executing paid social campaigns (Meta, TikTok, LinkedIn) including audience targeting, budgeting, and A/B testing and managing Google Ads campaigns to drive ticket sales, registration and awareness Conducting ongoing testing and closely monitoring all spend management, creative and targeting whilst evaluating all accounts Requirements What you'll need: Strong experience of working across multiple digital and social platforms and a solid understanding of digital marketing best practices and emerging trends, including how to tailor these to different platforms, events and audiences Imaginative marketer with a genuine interest and proven talent for crafting fresh, engaging content that captivates and converts Experience with social scheduling software (e.g. Sprout) and video content editing is essential and knowledge of Adobe Analytics and CapCut is desirable Experience managing budget and paid campaigns across Meta Business Suite and Google Ads is essential and TikTok Ad Manager is desirable Excellent organisation skills, with the ability to manage multiple projects and priorities effectively and work to strict deadlines Enthusiastic, self-motivated and proactive with fantastic teamwork, collaboration and communication skills, both written and verbal, who can network and confidently communicate with internal and external stakeholders at all levels Exceptional attention to detail and fantastic copywriting skills Experience mentoring or working closely with junior members of the team is desirable Willingness to travel and attend UK industry events and visit clients to capture content Other information Company Benefits and Initiatives Include: 25 days annual leave in addition to bank holidays - increasing by one additional day after 6 years, up to a maximum of 30 days. An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our "MeDay". A volunteer day to take for supporting a chosen charity and giving back to the community. Opportunity for hybrid working Contributory Pension Life Assurance Scheme Group Income Protection Enhanced family-friendly leave pay entitlements Wellbeing benefits, including: A health care cash plan, Employee assistance programme, Virtual GP service and Access to health & wellbeing resources and tools. Cycle to Work Scheme Electric Car Scheme Why work for us We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands. We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics. If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.
Dec 15, 2025
Full time
We are a global media group delivering exceptional content through events, digital, data & insight. From agribusiness, ingredients and food processing, to retail, hospitality & fine dining - we provide the inspiration, insight and connections to power our customers' success. We have offices in Gatwick, Brighton and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company's current Agile Working Policy, the successful candidate would be eligible to work part of the week from our Gatwick office and to work remotely for the rest of the week. Position Position: Full time - permanent Location: Gatwick / Hybrid We are looking for a Senior Digital & Social Media Executive to play a key role in creating compelling, high-quality content that strengthens our brands for The UK Food & Drink Shows and the London Coffee Festival, to drive engagement and grow our audiences. The UK Food & Drink Shows and The London Coffee Festival are award-winning exhibitions for the food, drink, retail and hospitality sectors, uniting the industries and sharing the latest developments. Working closely with the Head of Brand, the Senior Digital & Social Media Executive will manage social channels, edit reels, boost posts, and execute paid campaigns, as well as collaborate with junior members of the team to offer guidance and ensure best practice. What you'll be doing: Developing and executing an innovative content calendar across Instagram, Facebook, LinkedIn and TikTok aligned with the objectives of The London Coffee Festival and The UK Food & Drink Shows maximising engagement and reach Capturing and editing short-form video content (reels, TikToks, etc.) pre-event and at the events Managing the day-to-day operations of social media accounts, including content scheduling, posting, and audience interaction to foster community growth Analysing social media performance metrics, providing insights to optimise campaigns and inform content creation, as well as reporting on Paid & Organic social media campaigns for Events and Paid Partnerships Identifying and liaising with relevant influencers and content creators for collaborations Staying updated on social media trends, platform updates, and industry best practices, sharing recommendations with the team Coordinating social media campaigns to promote commercial content for sponsors and partners, ensuring alignment with brand goals Supporting the marketing team by integrating social media activities into broader campaigns and communications plans Representing the brand at key events, capturing live content and driving real-time engagement Providing guidance and mentorship to the Marketing Executive and Marketing Assistant, ensuring alignment with best practices in social media and content strategy Planning and executing paid social campaigns (Meta, TikTok, LinkedIn) including audience targeting, budgeting, and A/B testing and managing Google Ads campaigns to drive ticket sales, registration and awareness Conducting ongoing testing and closely monitoring all spend management, creative and targeting whilst evaluating all accounts Requirements What you'll need: Strong experience of working across multiple digital and social platforms and a solid understanding of digital marketing best practices and emerging trends, including how to tailor these to different platforms, events and audiences Imaginative marketer with a genuine interest and proven talent for crafting fresh, engaging content that captivates and converts Experience with social scheduling software (e.g. Sprout) and video content editing is essential and knowledge of Adobe Analytics and CapCut is desirable Experience managing budget and paid campaigns across Meta Business Suite and Google Ads is essential and TikTok Ad Manager is desirable Excellent organisation skills, with the ability to manage multiple projects and priorities effectively and work to strict deadlines Enthusiastic, self-motivated and proactive with fantastic teamwork, collaboration and communication skills, both written and verbal, who can network and confidently communicate with internal and external stakeholders at all levels Exceptional attention to detail and fantastic copywriting skills Experience mentoring or working closely with junior members of the team is desirable Willingness to travel and attend UK industry events and visit clients to capture content Other information Company Benefits and Initiatives Include: 25 days annual leave in addition to bank holidays - increasing by one additional day after 6 years, up to a maximum of 30 days. An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our "MeDay". A volunteer day to take for supporting a chosen charity and giving back to the community. Opportunity for hybrid working Contributory Pension Life Assurance Scheme Group Income Protection Enhanced family-friendly leave pay entitlements Wellbeing benefits, including: A health care cash plan, Employee assistance programme, Virtual GP service and Access to health & wellbeing resources and tools. Cycle to Work Scheme Electric Car Scheme Why work for us We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands. We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics. If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.
Senior Business Development Manager - Events Salary: £38,000 - £45,000 Base Salary + (Uncapped Commission) + Excellent Benefits • Hybrid Niche media events business seeks a highly talented Business Development Manager to join their growing sales team. This family run business has been in operation for over 27 years and is widely seen as an expert leader in the markets they operate within. Overview Role: Senior Business Development Manager - Sponsorship Sales. The role focuses on generating new sponsorship business, managing key accounts, and mentoring junior sales team members. Responsibilities Generating new business, increasing pipeline and bringing on new prospects Manage a number of existing accounts Sell high-value sponsorship opportunities Pitch clients over the phone and through face-to-face meetings Mentor junior members of the sales team Attend competitor events Engage in consultative, solution-led selling Qualifications and Profile 3-5 years in B2B sponsorship sales Strong desire to sell; excellent communication skills Proven track record of achieving revenue targets Consultative sales approach; outgoing and sociable Notes: The position is with Lipton Media, a specialist media recruitment agency based in London, focusing on B2B media sales across conferences, exhibitions, awards, and related channels. Other context from the original description has been removed to focus on the role responsibilities and requirements. How to apply Let us know your job expectations, so we can find you jobs better.
Dec 15, 2025
Full time
Senior Business Development Manager - Events Salary: £38,000 - £45,000 Base Salary + (Uncapped Commission) + Excellent Benefits • Hybrid Niche media events business seeks a highly talented Business Development Manager to join their growing sales team. This family run business has been in operation for over 27 years and is widely seen as an expert leader in the markets they operate within. Overview Role: Senior Business Development Manager - Sponsorship Sales. The role focuses on generating new sponsorship business, managing key accounts, and mentoring junior sales team members. Responsibilities Generating new business, increasing pipeline and bringing on new prospects Manage a number of existing accounts Sell high-value sponsorship opportunities Pitch clients over the phone and through face-to-face meetings Mentor junior members of the sales team Attend competitor events Engage in consultative, solution-led selling Qualifications and Profile 3-5 years in B2B sponsorship sales Strong desire to sell; excellent communication skills Proven track record of achieving revenue targets Consultative sales approach; outgoing and sociable Notes: The position is with Lipton Media, a specialist media recruitment agency based in London, focusing on B2B media sales across conferences, exhibitions, awards, and related channels. Other context from the original description has been removed to focus on the role responsibilities and requirements. How to apply Let us know your job expectations, so we can find you jobs better.
Are you ready to make a difference through innovative communication solutions? Ascom is seeking an enthusiastic Account Manager to join our team in Scotland. In this role, you will nurture existing customer relationships, develop new business opportunities, and deliver value-driven sales results within key Scottish regions. Become part of a company renowned for empowering mission critical sectors such as healthcare, long term care, and enterprise environments. About the Senior Account Manager Opportunity - Scotland As our Account Manager for Scotland, you will work within a collaborative sales team and serve as a trusted partner for customers across healthcare. You will promote and sell Ascom's advanced Nurse call and mobility solutions that enhance patient safety, improve communication workflows, and support critical decision making. Main Responsibilities of the Account Manager Role You must be based in Scotland and be willing to visit customer across the region. Maintain, and grow a strong pipeline of prospective and existing accounts in Scotland through proactive customer engagement and pipeline management. Identify and pursue new business opportunities, ensuring continued commercial expansion within assigned segments. Develop and execute strategic customer plans and sales forecasts in alignment with the team and organisational objectives. Negotiate contract terms, pricing, and legal conditions in collaboration with internal stakeholders and clients. Represent Ascom at relevant Healthcare events, exhibitions, and customer meetings across Scotland. Prepare and present tailored proposals and solutions using Ascom's sales and CRM tools. Maintain up to date market knowledge to inform strategies and respond swiftly to customer needs. What We're Looking For in an Account Manager (Scotland) Minimum three years' experience in the sale of Nurse call or communication solutions. Demonstrated ability to manage the full sales process, from initial contact to contract closure. Proven experience securing meetings and building rapport with key decision makers within the NHS. Experience with bids, tenders, and public sector procurement frameworks is an advantage. Strong communication, negotiation, and presentation skills, with the ability to explain complex technical solutions to diverse audiences. Valid UK driving licence, and flexibility to travel across Scotland as required. Personal Attributes and Skills Ability to foster and sustain long term customer relationships built on trust and value creation. Self driven, results oriented, and proactively seeks innovative solutions for client partnerships. Exceptional organisational and time management skills, with precision in handling multiple priorities. Collaborative approach, thriving in both independent and team working environments. Excellent listening, consultative, and problem solving skills.
Dec 14, 2025
Full time
Are you ready to make a difference through innovative communication solutions? Ascom is seeking an enthusiastic Account Manager to join our team in Scotland. In this role, you will nurture existing customer relationships, develop new business opportunities, and deliver value-driven sales results within key Scottish regions. Become part of a company renowned for empowering mission critical sectors such as healthcare, long term care, and enterprise environments. About the Senior Account Manager Opportunity - Scotland As our Account Manager for Scotland, you will work within a collaborative sales team and serve as a trusted partner for customers across healthcare. You will promote and sell Ascom's advanced Nurse call and mobility solutions that enhance patient safety, improve communication workflows, and support critical decision making. Main Responsibilities of the Account Manager Role You must be based in Scotland and be willing to visit customer across the region. Maintain, and grow a strong pipeline of prospective and existing accounts in Scotland through proactive customer engagement and pipeline management. Identify and pursue new business opportunities, ensuring continued commercial expansion within assigned segments. Develop and execute strategic customer plans and sales forecasts in alignment with the team and organisational objectives. Negotiate contract terms, pricing, and legal conditions in collaboration with internal stakeholders and clients. Represent Ascom at relevant Healthcare events, exhibitions, and customer meetings across Scotland. Prepare and present tailored proposals and solutions using Ascom's sales and CRM tools. Maintain up to date market knowledge to inform strategies and respond swiftly to customer needs. What We're Looking For in an Account Manager (Scotland) Minimum three years' experience in the sale of Nurse call or communication solutions. Demonstrated ability to manage the full sales process, from initial contact to contract closure. Proven experience securing meetings and building rapport with key decision makers within the NHS. Experience with bids, tenders, and public sector procurement frameworks is an advantage. Strong communication, negotiation, and presentation skills, with the ability to explain complex technical solutions to diverse audiences. Valid UK driving licence, and flexibility to travel across Scotland as required. Personal Attributes and Skills Ability to foster and sustain long term customer relationships built on trust and value creation. Self driven, results oriented, and proactively seeks innovative solutions for client partnerships. Exceptional organisational and time management skills, with precision in handling multiple priorities. Collaborative approach, thriving in both independent and team working environments. Excellent listening, consultative, and problem solving skills.
Working in our EB1 business team, the role provides the opportunity to take ownership of existing high value accounts with insurance and/or utility providers whose products are hosted on our price comparison websites. The role involves onboarding new partners/customers and developing successful, long-term relationships.You will use your partner management experience to maximise the success of Seopa and your accounts through identifying and negotiating new business with existing customers and successful onboarding and management of new accounts. In this role you will: Manage multiple key strategic customer accounts, meeting with account contacts to develop effective working relationships and identify potential new sales opportunities and solutions for existing customers Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts. Pursue new business growth by identifying untapped opportunities through current partner accounts and proactive market research Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development. Mentor, coach and motivate junior team members. Implement new processes and strategies and evolve existing procedures Maintain an up to date and strong understanding of the market and customers to anticipate, identify and drive opportunities for growth, based on a thorough knowledge of Seopa product lines, plans, and your customers' current, and potential future needs. Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner Onboard new customers, liaising with other teams to ensure a smooth process Monitor and report on business activities and provide accurate and timely reports to customers and Seopa business managers and stakeholders. Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates. Personal Specification - the successful candidate will be: Determined and eager to embrace new experiences and responsibilities. A confident and empathetic communicator able to understand other's points of view Thrive on customer interaction and comfortable dealing with senior company executives. A natural planner with an organised mindset and approach to work Degree in a business or IT field, ideally with a 2:1 or equivalent or relevant experience in this sector. 3 grades 'B's or above at A-Level are desirable although not essential. Minimum of 5 years' experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background Experience of managing and maximising the profitability of multiple B2B relationships Experience of working in a target driven environment Excellent analytical and data interpretation skills Excellent skills in MS Office (particularly Excel). Proven ability to self-educate Superb written and verbal communication skills. Able to communicate confidently face to face and virtually. Experience in an IT, e-commerce, fintech, financial services or price comparison environment An appreciation of web/software development Experience of CRM and Google Analytics would be beneficial. Must be eligible to live and work in the UK and can identify with and commit to our company values: SMART We are innovative and strategic We find better ways to do things EFFICIENT We maximise productivity and value for money We minimise waste and duplication OPEN We are one team - diverse, loyal and respectful We welcome new ideas, challenge and change PASSIONATE We are ambitious, positive and driven We celebrate the success of our company and colleagues ACCOUNTABLE We are responsible, trustworthy and dependable We do what we say we will Remuneration: Seopa offers a competitive salary and benefits package, including: private medical insurance life assurance pension and opportunity for annual pension review health cashback plan hybrid working arrangements additional service-related holidays option to buy additional holidays cycle to work scheme full access to online learning system About Seopa This is an excellent time to join our multi-award-winning company. The right candidate will have an opportunity to work in a friendly, dynamic and inclusive working environment with like-minded, talented and passionate individuals with options for hybrid working giving the flexibility to work a mix of in the office and at home. An indigenous company founded in 2003 with branches in Belfast (Head Office) and Timisoara, we are an industry leader in creating and hosting insurance, finance and utility price comparison engines. In addition to providing our software and systems to other companies, we operate our own insurance comparison brands - Quotezone.co.uk and Used by millions of customers annually, our systems enable insurance providers to secure business within their target markets and empower consumers to easily identify those providers who meet their financial product requirements at market leading prices. Our Affinity Partnership arrangements facilitate other companies to increase the range of services offered (and revenue generated) via their websites. Our products are used by over 400 financial partners in the insurance, finance and utilities industry. Our success is recognised by a series of awards including six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast500 award, several prestigious Deloitte Best Managed Companies awards (2017, 2018, 2019), three Gold Standard Best Managed Companies awards (2020, 2021 and 2022) and Platinum Best Managed Companies award 2023, 2024 and 2025.
Dec 13, 2025
Full time
Working in our EB1 business team, the role provides the opportunity to take ownership of existing high value accounts with insurance and/or utility providers whose products are hosted on our price comparison websites. The role involves onboarding new partners/customers and developing successful, long-term relationships.You will use your partner management experience to maximise the success of Seopa and your accounts through identifying and negotiating new business with existing customers and successful onboarding and management of new accounts. In this role you will: Manage multiple key strategic customer accounts, meeting with account contacts to develop effective working relationships and identify potential new sales opportunities and solutions for existing customers Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts. Pursue new business growth by identifying untapped opportunities through current partner accounts and proactive market research Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development. Mentor, coach and motivate junior team members. Implement new processes and strategies and evolve existing procedures Maintain an up to date and strong understanding of the market and customers to anticipate, identify and drive opportunities for growth, based on a thorough knowledge of Seopa product lines, plans, and your customers' current, and potential future needs. Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner Onboard new customers, liaising with other teams to ensure a smooth process Monitor and report on business activities and provide accurate and timely reports to customers and Seopa business managers and stakeholders. Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates. Personal Specification - the successful candidate will be: Determined and eager to embrace new experiences and responsibilities. A confident and empathetic communicator able to understand other's points of view Thrive on customer interaction and comfortable dealing with senior company executives. A natural planner with an organised mindset and approach to work Degree in a business or IT field, ideally with a 2:1 or equivalent or relevant experience in this sector. 3 grades 'B's or above at A-Level are desirable although not essential. Minimum of 5 years' experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background Experience of managing and maximising the profitability of multiple B2B relationships Experience of working in a target driven environment Excellent analytical and data interpretation skills Excellent skills in MS Office (particularly Excel). Proven ability to self-educate Superb written and verbal communication skills. Able to communicate confidently face to face and virtually. Experience in an IT, e-commerce, fintech, financial services or price comparison environment An appreciation of web/software development Experience of CRM and Google Analytics would be beneficial. Must be eligible to live and work in the UK and can identify with and commit to our company values: SMART We are innovative and strategic We find better ways to do things EFFICIENT We maximise productivity and value for money We minimise waste and duplication OPEN We are one team - diverse, loyal and respectful We welcome new ideas, challenge and change PASSIONATE We are ambitious, positive and driven We celebrate the success of our company and colleagues ACCOUNTABLE We are responsible, trustworthy and dependable We do what we say we will Remuneration: Seopa offers a competitive salary and benefits package, including: private medical insurance life assurance pension and opportunity for annual pension review health cashback plan hybrid working arrangements additional service-related holidays option to buy additional holidays cycle to work scheme full access to online learning system About Seopa This is an excellent time to join our multi-award-winning company. The right candidate will have an opportunity to work in a friendly, dynamic and inclusive working environment with like-minded, talented and passionate individuals with options for hybrid working giving the flexibility to work a mix of in the office and at home. An indigenous company founded in 2003 with branches in Belfast (Head Office) and Timisoara, we are an industry leader in creating and hosting insurance, finance and utility price comparison engines. In addition to providing our software and systems to other companies, we operate our own insurance comparison brands - Quotezone.co.uk and Used by millions of customers annually, our systems enable insurance providers to secure business within their target markets and empower consumers to easily identify those providers who meet their financial product requirements at market leading prices. Our Affinity Partnership arrangements facilitate other companies to increase the range of services offered (and revenue generated) via their websites. Our products are used by over 400 financial partners in the insurance, finance and utilities industry. Our success is recognised by a series of awards including six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast500 award, several prestigious Deloitte Best Managed Companies awards (2017, 2018, 2019), three Gold Standard Best Managed Companies awards (2020, 2021 and 2022) and Platinum Best Managed Companies award 2023, 2024 and 2025.
Fixed Term - Part Time Client Services / Project As a Senior Account Manager you will provide excellence in client servicing to both new and established clients to retain business and drive new opportunities. You will support the team in the development and delivery of projects including proposals, project delivery, budgets, schedules and client comms. Please not that this is a part time role 3 days a week. Key Responsibilities Project Management: Write effective and compelling project briefs and brief internal teams Developing timelines, project proposals and running projects Create concise and well presented proposals Ensuring schedules are adhered to and project documentation is complete Maintain a close management of all aspects of your projects and elevate issues as needed Work with team to plan wider resources effectively Demonstrate understanding of services and be able to sell these effectively Demonstrate successful onsite management and delivery ensuring projects reflect briefs and meet objectives Support pitches working collaboratively with other disciplines and partners to create brave and inspiring agency proposals underpinned by a rigorous delivery plan, budget and schedule Liaise with our in house legal team and the client as needed Work with internal HSSE Lead to ensure that all aspects of the production of the core events meet HSSE standards and guidelines Adhere to Imagination and ISO processes Ensure that all projects over £50K fees are issued with an Imagination Client Survey Should be able to travel internationally a number of times a year for extended periods of time Financial / Commercial Management Demonstrate financial responsibility through effective proposal costing, budget development and timely reconciliation Hone commercial skills such as revenue maximisation and cost management Asses project spend to maximise value and ROI for clients Market Knowledge Understanding clients, competitors, market, suppliers, products and strategy Leadership & Mentoring Delegate to, manage and oversee team Mentor and develop junior team members Skills, Knowledge & Expertise Solid experience delivering projects within events, exhibitions or brand experience within an agency environment Good interpersonal, presentation, relationship building and negotiation skills You take a hands on, proactive approach to managing projects, anticipating needs and challenges. You are skilled at identifying potential issues before they arise and can develop contingency plans to address them. You are adept at building and maintaining strong working relationships with internal teams and external vendors, ensuring smooth collaboration Experience and ability to manage mid to large scale budgets People management experience Capable of devising and implementing revenue generating ideas. What we can offer you: Work with a state of the art product and deliver it to exciting and innovative brands. Learning and development opportunities that contribute to professional growth. Private Medical Insurance (including discounted gym options) Discounted Healthcare Cash Plan Help at hand EAP In Office Gym (London office only) Life Insurance 4 x salary Dedicated DE&I Board 25 days annual leave Birthday day off and gift Discretionary Annual Bonus Generous Family Leave policies with New Parent Coaching & Support Various learning & development platforms for e learning Enhanced pension contribution Income Protection (Employee) Subsidised Electric Car Scheme Home technology tax free loan Hybrid Working (3 office days) Company socials Pet friendly office Lunch & Learns Wellness webinars Educational webinars Subsidised Cafe (London office only) WHAT MAKES US, US We spark the imaginationChanging the way people think, feel and act We design experiences that create memories, change behaviours and shape cultures We specialise in consultancy, brand destinations, live events, content and investor communications Imagination believes that diversity, equity and inclusion are more than just words, and more than a legal framework or a moral obligation - they are guiding principles that, when acted upon, make us stronger, more innovative and more creative as an organisation. We commit to not only significantly increasing our efforts to effect change today, but also to ensure that our efforts will be sustained for the long term. To support us on this journey we have appointed a Diversity, Equity and Inclusion Board to help shape our plans to bring about positive change, to help us learn and keep us all moving forward together. We believe the responsibility for a diverse, equitable and inclusive workplace ultimately rests with all of us. We believe all employees should feel a sense of belonging at Imagination - regardless of their race, religion or belief, gender identity, age, sexual orientation, disability or background. We believe racism has no place within our workplace or our work culture and we reject all forms of hatred, prejudice, intolerance and discrimination. We believe that Black Lives Matter and it is our expectation that all employees become actively committed to making unbiased choices and are anti racist in everything they do. Our Imagination community must share and live these beliefs, as diversity makes us stronger. Our priority is humanity and our efforts towards a more diverse, more equitable and more inclusive workplace are never done. Application If you are not a perfect fit for the description above, please feel free to make a case for why you're the right person for the job. Send us a cover letter and state why you think we should consider you. Talent comes in all forms and we want to encourage applications from as many different backgrounds as possible. We love nothing more than creative, unique and distinct value driven experiences that push the envelope and connect with our audiences.
Dec 13, 2025
Full time
Fixed Term - Part Time Client Services / Project As a Senior Account Manager you will provide excellence in client servicing to both new and established clients to retain business and drive new opportunities. You will support the team in the development and delivery of projects including proposals, project delivery, budgets, schedules and client comms. Please not that this is a part time role 3 days a week. Key Responsibilities Project Management: Write effective and compelling project briefs and brief internal teams Developing timelines, project proposals and running projects Create concise and well presented proposals Ensuring schedules are adhered to and project documentation is complete Maintain a close management of all aspects of your projects and elevate issues as needed Work with team to plan wider resources effectively Demonstrate understanding of services and be able to sell these effectively Demonstrate successful onsite management and delivery ensuring projects reflect briefs and meet objectives Support pitches working collaboratively with other disciplines and partners to create brave and inspiring agency proposals underpinned by a rigorous delivery plan, budget and schedule Liaise with our in house legal team and the client as needed Work with internal HSSE Lead to ensure that all aspects of the production of the core events meet HSSE standards and guidelines Adhere to Imagination and ISO processes Ensure that all projects over £50K fees are issued with an Imagination Client Survey Should be able to travel internationally a number of times a year for extended periods of time Financial / Commercial Management Demonstrate financial responsibility through effective proposal costing, budget development and timely reconciliation Hone commercial skills such as revenue maximisation and cost management Asses project spend to maximise value and ROI for clients Market Knowledge Understanding clients, competitors, market, suppliers, products and strategy Leadership & Mentoring Delegate to, manage and oversee team Mentor and develop junior team members Skills, Knowledge & Expertise Solid experience delivering projects within events, exhibitions or brand experience within an agency environment Good interpersonal, presentation, relationship building and negotiation skills You take a hands on, proactive approach to managing projects, anticipating needs and challenges. You are skilled at identifying potential issues before they arise and can develop contingency plans to address them. You are adept at building and maintaining strong working relationships with internal teams and external vendors, ensuring smooth collaboration Experience and ability to manage mid to large scale budgets People management experience Capable of devising and implementing revenue generating ideas. What we can offer you: Work with a state of the art product and deliver it to exciting and innovative brands. Learning and development opportunities that contribute to professional growth. Private Medical Insurance (including discounted gym options) Discounted Healthcare Cash Plan Help at hand EAP In Office Gym (London office only) Life Insurance 4 x salary Dedicated DE&I Board 25 days annual leave Birthday day off and gift Discretionary Annual Bonus Generous Family Leave policies with New Parent Coaching & Support Various learning & development platforms for e learning Enhanced pension contribution Income Protection (Employee) Subsidised Electric Car Scheme Home technology tax free loan Hybrid Working (3 office days) Company socials Pet friendly office Lunch & Learns Wellness webinars Educational webinars Subsidised Cafe (London office only) WHAT MAKES US, US We spark the imaginationChanging the way people think, feel and act We design experiences that create memories, change behaviours and shape cultures We specialise in consultancy, brand destinations, live events, content and investor communications Imagination believes that diversity, equity and inclusion are more than just words, and more than a legal framework or a moral obligation - they are guiding principles that, when acted upon, make us stronger, more innovative and more creative as an organisation. We commit to not only significantly increasing our efforts to effect change today, but also to ensure that our efforts will be sustained for the long term. To support us on this journey we have appointed a Diversity, Equity and Inclusion Board to help shape our plans to bring about positive change, to help us learn and keep us all moving forward together. We believe the responsibility for a diverse, equitable and inclusive workplace ultimately rests with all of us. We believe all employees should feel a sense of belonging at Imagination - regardless of their race, religion or belief, gender identity, age, sexual orientation, disability or background. We believe racism has no place within our workplace or our work culture and we reject all forms of hatred, prejudice, intolerance and discrimination. We believe that Black Lives Matter and it is our expectation that all employees become actively committed to making unbiased choices and are anti racist in everything they do. Our Imagination community must share and live these beliefs, as diversity makes us stronger. Our priority is humanity and our efforts towards a more diverse, more equitable and more inclusive workplace are never done. Application If you are not a perfect fit for the description above, please feel free to make a case for why you're the right person for the job. Send us a cover letter and state why you think we should consider you. Talent comes in all forms and we want to encourage applications from as many different backgrounds as possible. We love nothing more than creative, unique and distinct value driven experiences that push the envelope and connect with our audiences.
Join a leader in engineered magnetic solutions trusted across multiple sectors. Work in a collaborative, innovation-driven environment with a passionate team. About Our Client Magnet Applications is a specialist division of Bunting Magnetics, a world-renowned manufacturer of magnets, magnetic assemblies, and magnetising technologies. Based in Berkhamsted, the division designs and produces high-performance bonded and custom magnets used by leading OEMs worldwide. With a commitment to engineering excellence, quality, and continuous innovation, Magnet Applications supports customers across automotive, medical devices, industrial automation, sensors, energy systems and more. Joining the team means working with a business at the forefront of magnetic technology and long-term partner to some of the world's most technically demanding sectors. Job Description We are seeking an experienced Key Account Manager to develop and strengthen relationships with major customers, ensuring Magnet Applications continues to deliver exceptional service, technical expertise, and long-term commercial value. This is a pivotal role within a high-growth division, suited to someone with both commercial drive and strong technical understanding. Manage and grow a portfolio of key customer accounts, ensuring consistent communication, service excellence, and proactive support. Identify opportunities for revenue growth within existing accounts through cross-selling, up selling, and deeper technical engagement. Partner closely with engineering and production teams to deliver tailored solutions, ensuring feasibility, timelines, and commercial objectives align. Develop account strategies and annual plans, reporting on pipeline, forecasts, and account performance. Lead commercial negotiations, ensuring profitable, sustainable long-term partnerships. Act as the primary customer contact for technical discussions, troubleshooting, updates, and project reviews. Represent Magnet Applications at customer meetings, industry events, and exhibitions. Analyse market trends, customer requirements, and competitor activity to inform strategic decisions. The Successful Applicant The successful Key Account Manager will:- Have proven experience in Key Account Management, Technical Sales, or Business Development- ideally within engineered components, magnets, materials, sensors, or related manufacturing sectors. Possess strong commercial acumen with the ability to build trusted, long-term customer relationships. Be able to work comfortably with multiple stakeholders at different levels. Be confidence in discussing technical products; engineering or manufacturing background advantageous. Have excellent communication, negotiation, and presentation skills. Adopt a proactive, collaborative mindset with the drive to deliver results. What's on Offer On offer is a competitive basic salary and benefits package, as well as the opportunity to work for an organisation that embraces and encourages collaboration, innovation, and support- where your ideas genuinely shape customer success. Contact Amit Johal Quote job ref JN-107Z Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.
Dec 13, 2025
Full time
Join a leader in engineered magnetic solutions trusted across multiple sectors. Work in a collaborative, innovation-driven environment with a passionate team. About Our Client Magnet Applications is a specialist division of Bunting Magnetics, a world-renowned manufacturer of magnets, magnetic assemblies, and magnetising technologies. Based in Berkhamsted, the division designs and produces high-performance bonded and custom magnets used by leading OEMs worldwide. With a commitment to engineering excellence, quality, and continuous innovation, Magnet Applications supports customers across automotive, medical devices, industrial automation, sensors, energy systems and more. Joining the team means working with a business at the forefront of magnetic technology and long-term partner to some of the world's most technically demanding sectors. Job Description We are seeking an experienced Key Account Manager to develop and strengthen relationships with major customers, ensuring Magnet Applications continues to deliver exceptional service, technical expertise, and long-term commercial value. This is a pivotal role within a high-growth division, suited to someone with both commercial drive and strong technical understanding. Manage and grow a portfolio of key customer accounts, ensuring consistent communication, service excellence, and proactive support. Identify opportunities for revenue growth within existing accounts through cross-selling, up selling, and deeper technical engagement. Partner closely with engineering and production teams to deliver tailored solutions, ensuring feasibility, timelines, and commercial objectives align. Develop account strategies and annual plans, reporting on pipeline, forecasts, and account performance. Lead commercial negotiations, ensuring profitable, sustainable long-term partnerships. Act as the primary customer contact for technical discussions, troubleshooting, updates, and project reviews. Represent Magnet Applications at customer meetings, industry events, and exhibitions. Analyse market trends, customer requirements, and competitor activity to inform strategic decisions. The Successful Applicant The successful Key Account Manager will:- Have proven experience in Key Account Management, Technical Sales, or Business Development- ideally within engineered components, magnets, materials, sensors, or related manufacturing sectors. Possess strong commercial acumen with the ability to build trusted, long-term customer relationships. Be able to work comfortably with multiple stakeholders at different levels. Be confidence in discussing technical products; engineering or manufacturing background advantageous. Have excellent communication, negotiation, and presentation skills. Adopt a proactive, collaborative mindset with the drive to deliver results. What's on Offer On offer is a competitive basic salary and benefits package, as well as the opportunity to work for an organisation that embraces and encourages collaboration, innovation, and support- where your ideas genuinely shape customer success. Contact Amit Johal Quote job ref JN-107Z Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.
We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being full time, although this is negotiable. Ideally we would like this role to be based in Edinburgh on a hybrid basis, to allow for regular interaction with the teams responsible for Product Management, Finance, Business Development, Sales and Marketing. As a member of the Customer Delivery & Operations team your key responsibilities would be: Customer Relationship Management Serve as the primary post-sale contact for customers, ensuring smooth onboarding, training, and integration of software solutions Develop and maintain strong, long-term relationships with key stakeholders within customer organisations Act as a trusted advisor in the management of customer relationships, providing insights and recommendations to optimise customers' use of our software Regularly engage with customers to assess satisfaction, usage, and potential challenges, resolving issues proactively Commercial & Growth Focus Identify and drive upsell, cross-sell, and renewal opportunities, working closely with the sales and product teams Track customer usage and business needs to identify opportunities for additional services, new feature adoption, or expanded usage Negotiate renewals and expansion contracts in alignment with commercial targets Provide customer feedback to the product and engineering teams to shape the product roadmap and ensure market fit Lead the first and second line technical support team, facilitating collaboration and liaison with 3 rd line product and services engineering teams to address customer queries or issues efficiently Guide customers through software implementation, integration, and best practices to maximise operational benefits Support the customer facing team of Application Engineers in the provision of training sessions, providing structure and guidance on the tools and assets used in its delivery Stay up to date with satellite industry trends and developments to anticipate customer needs and challenges Process & Performance Management Ownership and continued improvement of the Customer Support & Maintenance Model; including customer success processes, playbooks, and engagement strategies Maintain accurate records of customer interactions, satisfaction levels, and commercial opportunities in CRM systems Monitor key customer success metrics, including retention rates, churn risk, and revenue growth Essential skills and experience We see experience with the following as essential to the job: Previous experience in customer account management Understanding of satellite operations, satellite ground segment software, or satellite mission planning Familiarity with satellite communication protocols, telemetry data, or mission control software Ability to interpret technical documentation and translate technical concepts for non-technical stakeholders Personal skills We're especially looking for someone with the following skills and experience: Previous experience in developing and executing on a customer success strategy Strong communication and interpersonal skills, with the ability to engage effectively with technical and commercial stakeholders Excellent problem-solving abilities, with a proactive approach to identifying and resolving customer challenges Commercial mindset, with a track record of identifying revenue opportunities and negotiating renewals Highly organised with strong project management skills and the ability to manage multiple customer accounts Experience with managing, leading and developing teams Self-motivated and able to work independently while collaborating across teams We think that the following skills would definitely be valuable in this role: Experience in a customer-facing role within the satellite, aerospace, or telecommunications industry Knowledge of cloud-based software deployment and SaaS business models Experience using CRM tools such as Salesforce, HubSpot, or similar platforms Ability to conduct software demonstrations and training for customers Familiarity with scripting languages (e.g., Python) or data analysis tools used in satellite operations Experience working with software platforms, APIs, and integration workflows What we can offer you A competitive salary in the range of £45k-£55k depending on experience, with regular reviews A fantastic opportunity to join a growing, innovative, employee-centred business pushing boundaries in the space industry Flexible hours and hybrid working, enabling you to create your ideal work life balance 36 days paid holiday per annum Enhanced Company Sick Pay and Long-Term Sickness cover A Health Cash Plan to cover costs such as dental, physio and optical Life Assurance cover (x4 salary) As a member of the Bright Ascension team you would have a stake in the business through our Employee Benefit Trust which owns 13% of our business Enhanced maternity, paternity and adoption pay Opportunities for international travel for exhibitions and trade shows Investment in you and your skill development and the opportunity to attend relevant events and conferences to aid career / skill development Company events and regular activities for social engagement and team building An open, supportive, inclusive environment where you can explore your ideas and make a big difference to the product and business About Bright Ascension We are a fast growing, innovative company changing the way that software is developed in the space industry. With customers across the world, ranging from universities and space agencies, to commercial organisations and start-ups, our core technologies enable our customers to develop and operate space-based systems and services faster, cheaper and more reliably. Innovation is at the heart of what we do and it is our team which drives that innovation; this is reflected in our commitment to employee ownership, which gives all of us a voice, and a stake, in our current and future success. With offices in Dundee, Edinburgh and Bristol we now have 50 members of staff and plans to expand over the next 12 months. We are at a very exciting time in our ambitious growth plans and have fantastic opportunities for talented individuals to join our team.
Dec 12, 2025
Full time
We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being full time, although this is negotiable. Ideally we would like this role to be based in Edinburgh on a hybrid basis, to allow for regular interaction with the teams responsible for Product Management, Finance, Business Development, Sales and Marketing. As a member of the Customer Delivery & Operations team your key responsibilities would be: Customer Relationship Management Serve as the primary post-sale contact for customers, ensuring smooth onboarding, training, and integration of software solutions Develop and maintain strong, long-term relationships with key stakeholders within customer organisations Act as a trusted advisor in the management of customer relationships, providing insights and recommendations to optimise customers' use of our software Regularly engage with customers to assess satisfaction, usage, and potential challenges, resolving issues proactively Commercial & Growth Focus Identify and drive upsell, cross-sell, and renewal opportunities, working closely with the sales and product teams Track customer usage and business needs to identify opportunities for additional services, new feature adoption, or expanded usage Negotiate renewals and expansion contracts in alignment with commercial targets Provide customer feedback to the product and engineering teams to shape the product roadmap and ensure market fit Lead the first and second line technical support team, facilitating collaboration and liaison with 3 rd line product and services engineering teams to address customer queries or issues efficiently Guide customers through software implementation, integration, and best practices to maximise operational benefits Support the customer facing team of Application Engineers in the provision of training sessions, providing structure and guidance on the tools and assets used in its delivery Stay up to date with satellite industry trends and developments to anticipate customer needs and challenges Process & Performance Management Ownership and continued improvement of the Customer Support & Maintenance Model; including customer success processes, playbooks, and engagement strategies Maintain accurate records of customer interactions, satisfaction levels, and commercial opportunities in CRM systems Monitor key customer success metrics, including retention rates, churn risk, and revenue growth Essential skills and experience We see experience with the following as essential to the job: Previous experience in customer account management Understanding of satellite operations, satellite ground segment software, or satellite mission planning Familiarity with satellite communication protocols, telemetry data, or mission control software Ability to interpret technical documentation and translate technical concepts for non-technical stakeholders Personal skills We're especially looking for someone with the following skills and experience: Previous experience in developing and executing on a customer success strategy Strong communication and interpersonal skills, with the ability to engage effectively with technical and commercial stakeholders Excellent problem-solving abilities, with a proactive approach to identifying and resolving customer challenges Commercial mindset, with a track record of identifying revenue opportunities and negotiating renewals Highly organised with strong project management skills and the ability to manage multiple customer accounts Experience with managing, leading and developing teams Self-motivated and able to work independently while collaborating across teams We think that the following skills would definitely be valuable in this role: Experience in a customer-facing role within the satellite, aerospace, or telecommunications industry Knowledge of cloud-based software deployment and SaaS business models Experience using CRM tools such as Salesforce, HubSpot, or similar platforms Ability to conduct software demonstrations and training for customers Familiarity with scripting languages (e.g., Python) or data analysis tools used in satellite operations Experience working with software platforms, APIs, and integration workflows What we can offer you A competitive salary in the range of £45k-£55k depending on experience, with regular reviews A fantastic opportunity to join a growing, innovative, employee-centred business pushing boundaries in the space industry Flexible hours and hybrid working, enabling you to create your ideal work life balance 36 days paid holiday per annum Enhanced Company Sick Pay and Long-Term Sickness cover A Health Cash Plan to cover costs such as dental, physio and optical Life Assurance cover (x4 salary) As a member of the Bright Ascension team you would have a stake in the business through our Employee Benefit Trust which owns 13% of our business Enhanced maternity, paternity and adoption pay Opportunities for international travel for exhibitions and trade shows Investment in you and your skill development and the opportunity to attend relevant events and conferences to aid career / skill development Company events and regular activities for social engagement and team building An open, supportive, inclusive environment where you can explore your ideas and make a big difference to the product and business About Bright Ascension We are a fast growing, innovative company changing the way that software is developed in the space industry. With customers across the world, ranging from universities and space agencies, to commercial organisations and start-ups, our core technologies enable our customers to develop and operate space-based systems and services faster, cheaper and more reliably. Innovation is at the heart of what we do and it is our team which drives that innovation; this is reflected in our commitment to employee ownership, which gives all of us a voice, and a stake, in our current and future success. With offices in Dundee, Edinburgh and Bristol we now have 50 members of staff and plans to expand over the next 12 months. We are at a very exciting time in our ambitious growth plans and have fantastic opportunities for talented individuals to join our team.
Sales Engineer / Area Sales Manager / Business Development Manager required to join a growing HVAC manufacturer. The successful Sales Engineer / Area Sales Manager / Business Development Manager will focus on driving sales, developing new business and managing key accounts within the HVAC products such as Heat Pumps, Air Source Heat Pumps, Ground Source Heat Pumps and Exhaust Air Pumps. The Sales Engineer / Area Sales Manager / Business Development Manager role will need experience selling HVAC products. Including Heat Pumps, Ground and Air source heat pumps, ventilation or Heating systems. Package £40,000 to £45,000 depending on experience Sales Related Bonus Holiday + bank holidays Company pension scheme Electric Company Car Sales Engineer / Area Sales Manager / Business Development ManagerRole: Driving business development and the management of key accounts for a range of heat pump systems. Maintain and grow HVAC product sales through demonstrations, exhibitions, and negotiations to achieve targets. Consistently growing technical and professional knowledge through personal network and professional society participation. Building strong relationships with M&E Contractors and M&E Consultants in the HVAC sector. Operate fully remote, covering the Northwest, UK. Including Shropshire, Manchester and Carlisle. Sales Engineer / Area Sales Manager / Business Development ManagerRequirements: Strong sales experience in the HVAC or building services sector. Proven background in managing and growing key accounts. Be able to bring in new business and promote and grow the companys reputation. Willingness to work fully remote. Covering the Northwest, UK. Including Shropshire, Manchester and Carlisle. JBRP1_UKTJ
Dec 10, 2025
Full time
Sales Engineer / Area Sales Manager / Business Development Manager required to join a growing HVAC manufacturer. The successful Sales Engineer / Area Sales Manager / Business Development Manager will focus on driving sales, developing new business and managing key accounts within the HVAC products such as Heat Pumps, Air Source Heat Pumps, Ground Source Heat Pumps and Exhaust Air Pumps. The Sales Engineer / Area Sales Manager / Business Development Manager role will need experience selling HVAC products. Including Heat Pumps, Ground and Air source heat pumps, ventilation or Heating systems. Package £40,000 to £45,000 depending on experience Sales Related Bonus Holiday + bank holidays Company pension scheme Electric Company Car Sales Engineer / Area Sales Manager / Business Development ManagerRole: Driving business development and the management of key accounts for a range of heat pump systems. Maintain and grow HVAC product sales through demonstrations, exhibitions, and negotiations to achieve targets. Consistently growing technical and professional knowledge through personal network and professional society participation. Building strong relationships with M&E Contractors and M&E Consultants in the HVAC sector. Operate fully remote, covering the Northwest, UK. Including Shropshire, Manchester and Carlisle. Sales Engineer / Area Sales Manager / Business Development ManagerRequirements: Strong sales experience in the HVAC or building services sector. Proven background in managing and growing key accounts. Be able to bring in new business and promote and grow the companys reputation. Willingness to work fully remote. Covering the Northwest, UK. Including Shropshire, Manchester and Carlisle. JBRP1_UKTJ
James Walker are recruiting a Field Sales Manager, covering Glasgow, Edinburgh and Aberdeen Field Sales Representative Field Based - Glasgow, Edinburgh and Aberdeen About James Walker A private owned global manufacturing organization, supplying a vast range of high-performance fluid sealing products and associated knowledge-based services to virtually every industry sector. With state-of-the-art skills in materials technology, particularly relating to elastomers, polymers, composites and engineering plastics plus extensive expertise in precision machining of exotic alloys for metallic seals, and tension control fasteners for bolted joints. Your Role You will be responsible for developing business with existing customer accounts, around Aberdeen, Glasgow, and East Lothian from your own endeavors with the support of the Business Development Manager and Key Account Manager. You will plan and deliver persuasive approaches and pitches that will convince potential customers to do business through our wide range of product offerings. You will develop a rapport with new contacts within existing customers and provide support that will continually improve and grow the customer relationship. Key Responsibilities Identify business opportunities by establishing sales prospects and evaluating their position in the industry; researching and analysing sales options Visit customers as appropriate within your territory to ensure a robust pipeline of opportunities Proactively arrange appointments with existing customers by growing, maintaining, and leveraging your network Identify and negotiate with the decision makers within a customer organisation Plan, organise and prepare approaches and sales pitches to potential new and existing customers Participate and liaise with the Customer Service Representatives and Internal Account Managers at the Customer Contact Centre, Crewe in solution and service Handle objections by clarifying, emphasising agreements and working through differences to a positive conclusion. Using a variety of styles to persuade or negotiate appropriately Design and deliver high impact presentations one to one or to a wider audience Maintain specified Quality Management procedures and standards consistentlyContinuously demonstrate commitment to learning; company products and services Drive new leads and referrals within your client portfolio Feed through to the General Sales Manager, information relating to marketplace reaction to our decisions on policy and to recommend necessary action Review sales performance with the General Sales Manager and members of the Field Sales Team on a monthly basis. Represent James Walker UK at exhibitions, events and demonstrations About you Preferred Skill & Experience Contractual exposure within a Sales role Project Management PowerPoint Presentation Experience Understanding of Engineering Drawings and P&ID's Essential Skill & Experience Experience of working in a Sales orientated role Understanding of Engineering techniques IT & Microsoft Office Skills Basic Technical Skills Ability to overcome objections Qualifications: Preferred Qualifications Time served Mechanical/Maintenance Apprentice Formal recognised Sales Qualification Essential Qualifications GCSE or equivalent in Maths and English and Sciences (Grade C or above) HNC/HND or equivalent in Mechanical/Maintenance Engineering
Dec 10, 2025
Full time
James Walker are recruiting a Field Sales Manager, covering Glasgow, Edinburgh and Aberdeen Field Sales Representative Field Based - Glasgow, Edinburgh and Aberdeen About James Walker A private owned global manufacturing organization, supplying a vast range of high-performance fluid sealing products and associated knowledge-based services to virtually every industry sector. With state-of-the-art skills in materials technology, particularly relating to elastomers, polymers, composites and engineering plastics plus extensive expertise in precision machining of exotic alloys for metallic seals, and tension control fasteners for bolted joints. Your Role You will be responsible for developing business with existing customer accounts, around Aberdeen, Glasgow, and East Lothian from your own endeavors with the support of the Business Development Manager and Key Account Manager. You will plan and deliver persuasive approaches and pitches that will convince potential customers to do business through our wide range of product offerings. You will develop a rapport with new contacts within existing customers and provide support that will continually improve and grow the customer relationship. Key Responsibilities Identify business opportunities by establishing sales prospects and evaluating their position in the industry; researching and analysing sales options Visit customers as appropriate within your territory to ensure a robust pipeline of opportunities Proactively arrange appointments with existing customers by growing, maintaining, and leveraging your network Identify and negotiate with the decision makers within a customer organisation Plan, organise and prepare approaches and sales pitches to potential new and existing customers Participate and liaise with the Customer Service Representatives and Internal Account Managers at the Customer Contact Centre, Crewe in solution and service Handle objections by clarifying, emphasising agreements and working through differences to a positive conclusion. Using a variety of styles to persuade or negotiate appropriately Design and deliver high impact presentations one to one or to a wider audience Maintain specified Quality Management procedures and standards consistentlyContinuously demonstrate commitment to learning; company products and services Drive new leads and referrals within your client portfolio Feed through to the General Sales Manager, information relating to marketplace reaction to our decisions on policy and to recommend necessary action Review sales performance with the General Sales Manager and members of the Field Sales Team on a monthly basis. Represent James Walker UK at exhibitions, events and demonstrations About you Preferred Skill & Experience Contractual exposure within a Sales role Project Management PowerPoint Presentation Experience Understanding of Engineering Drawings and P&ID's Essential Skill & Experience Experience of working in a Sales orientated role Understanding of Engineering techniques IT & Microsoft Office Skills Basic Technical Skills Ability to overcome objections Qualifications: Preferred Qualifications Time served Mechanical/Maintenance Apprentice Formal recognised Sales Qualification Essential Qualifications GCSE or equivalent in Maths and English and Sciences (Grade C or above) HNC/HND or equivalent in Mechanical/Maintenance Engineering
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Dec 10, 2025
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Dec 10, 2025
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Area Sales Manager / Sales Engineer /Business Development Manager to join a global, leading HVAC manufacturer. ThisArea Sales Manager will operate remotely, covering the South East and London, focusing on driving business development and progressing management of key accounts for HVAC products such as fans, fan coils, chillers, dampers and diffusers and wider ventilation equipment directly into the residential sector. The idealArea Sales Manager will have strong experience in selling and managing key accounts for HVAC products including fans, fan coils, chillers, dampers and diffusers, with a strong focus on business development, particularly into the residential sector. Package: £50,000-£60,000 Bonus Scheme Car allowance 25 days annual leave, plus bank holidays Role: Driving business development and the management of key accounts for a range of HVAC products within the ventilation market including fans, fan coils, chillers, dampers and diffusers and wider ventilation equipment solutions into the residential sector Maintain and grow HVAC product sales of fans, fan coils, chillers, dampers and diffusers through demonstrations, exhibitions, and negotiations to achieve targets. Work closely with the Sales Director to offer technical expertise, implement sales strategies to customers. Consistently growing technical and professional knowledge through personal network and professional society participation. Strong relationship building skills with residential installers. Operate fully remote, being able to travel across the South East and London. Requirements: Experience as a Key Account Manager, Account Manager, Area Sales Manager, Sales Engineer, Business Development Manager, Technical Sales Engineer, or similar role within the HVAC, mainly ventilation or air cooling, cooling industry areas. A technical qualification such as Apprentice-trained, HNC, HND, or Degree would be advantageous. Selling and management of key accounts within HVAC products, includingfans, fan coils, chillers, dampers and diffusers. Willingness to work fully remote from home with regular travel to engage with clients across the South East and London. Full clean driving license required. JBRP1_UKTJ
Dec 10, 2025
Full time
Area Sales Manager / Sales Engineer /Business Development Manager to join a global, leading HVAC manufacturer. ThisArea Sales Manager will operate remotely, covering the South East and London, focusing on driving business development and progressing management of key accounts for HVAC products such as fans, fan coils, chillers, dampers and diffusers and wider ventilation equipment directly into the residential sector. The idealArea Sales Manager will have strong experience in selling and managing key accounts for HVAC products including fans, fan coils, chillers, dampers and diffusers, with a strong focus on business development, particularly into the residential sector. Package: £50,000-£60,000 Bonus Scheme Car allowance 25 days annual leave, plus bank holidays Role: Driving business development and the management of key accounts for a range of HVAC products within the ventilation market including fans, fan coils, chillers, dampers and diffusers and wider ventilation equipment solutions into the residential sector Maintain and grow HVAC product sales of fans, fan coils, chillers, dampers and diffusers through demonstrations, exhibitions, and negotiations to achieve targets. Work closely with the Sales Director to offer technical expertise, implement sales strategies to customers. Consistently growing technical and professional knowledge through personal network and professional society participation. Strong relationship building skills with residential installers. Operate fully remote, being able to travel across the South East and London. Requirements: Experience as a Key Account Manager, Account Manager, Area Sales Manager, Sales Engineer, Business Development Manager, Technical Sales Engineer, or similar role within the HVAC, mainly ventilation or air cooling, cooling industry areas. A technical qualification such as Apprentice-trained, HNC, HND, or Degree would be advantageous. Selling and management of key accounts within HVAC products, includingfans, fan coils, chillers, dampers and diffusers. Willingness to work fully remote from home with regular travel to engage with clients across the South East and London. Full clean driving license required. JBRP1_UKTJ
Area Sales Manager / Sales Engineer /Business Development Manager to join a global, leading HVAC manufacturer. ThisArea Sales Manager will operate remotely, covering the South East and London, focusing on driving business development and progressing management of key accounts for HVAC products such as fans, fan coils, chillers, dampers and diffusers and wider ventilation equipment directly into the residential sector. The idealArea Sales Manager will have strong experience in selling and managing key accounts for HVAC products including fans, fan coils, chillers, dampers and diffusers, with a strong focus on business development, particularly into the residential sector. Package: £50,000-£60,000 Bonus Scheme Car allowance 25 days annual leave, plus bank holidays Role: Driving business development and the management of key accounts for a range of HVAC products within the ventilation market including fans, fan coils, chillers, dampers and diffusers and wider ventilation equipment solutions into the residential sector Maintain and grow HVAC product sales of fans, fan coils, chillers, dampers and diffusers through demonstrations, exhibitions, and negotiations to achieve targets. Work closely with the Sales Director to offer technical expertise, implement sales strategies to customers. Consistently growing technical and professional knowledge through personal network and professional society participation. Strong relationship building skills with residential installers. Operate fully remote, being able to travel across the South East and London. Requirements: Experience as a Key Account Manager, Account Manager, Area Sales Manager, Sales Engineer, Business Development Manager, Technical Sales Engineer, or similar role within the HVAC, mainly ventilation or air cooling, cooling industry areas. A technical qualification such as Apprentice-trained, HNC, HND, or Degree would be advantageous. Selling and management of key accounts within HVAC products, includingfans, fan coils, chillers, dampers and diffusers. Willingness to work fully remote from home with regular travel to engage with clients across the South East and London. Full clean driving license required. JBRP1_UKTJ
Dec 10, 2025
Full time
Area Sales Manager / Sales Engineer /Business Development Manager to join a global, leading HVAC manufacturer. ThisArea Sales Manager will operate remotely, covering the South East and London, focusing on driving business development and progressing management of key accounts for HVAC products such as fans, fan coils, chillers, dampers and diffusers and wider ventilation equipment directly into the residential sector. The idealArea Sales Manager will have strong experience in selling and managing key accounts for HVAC products including fans, fan coils, chillers, dampers and diffusers, with a strong focus on business development, particularly into the residential sector. Package: £50,000-£60,000 Bonus Scheme Car allowance 25 days annual leave, plus bank holidays Role: Driving business development and the management of key accounts for a range of HVAC products within the ventilation market including fans, fan coils, chillers, dampers and diffusers and wider ventilation equipment solutions into the residential sector Maintain and grow HVAC product sales of fans, fan coils, chillers, dampers and diffusers through demonstrations, exhibitions, and negotiations to achieve targets. Work closely with the Sales Director to offer technical expertise, implement sales strategies to customers. Consistently growing technical and professional knowledge through personal network and professional society participation. Strong relationship building skills with residential installers. Operate fully remote, being able to travel across the South East and London. Requirements: Experience as a Key Account Manager, Account Manager, Area Sales Manager, Sales Engineer, Business Development Manager, Technical Sales Engineer, or similar role within the HVAC, mainly ventilation or air cooling, cooling industry areas. A technical qualification such as Apprentice-trained, HNC, HND, or Degree would be advantageous. Selling and management of key accounts within HVAC products, includingfans, fan coils, chillers, dampers and diffusers. Willingness to work fully remote from home with regular travel to engage with clients across the South East and London. Full clean driving license required. JBRP1_UKTJ
White Recruitment Construction
Bedford, Bedfordshire
Area Sales Manager Location: Bedfordshire (Field-Based) Salary: £40,000 - £45,000 Are you an experienced technical sales professional with a strong background in castings? Our client, a well-established engineering manufacturer in Bedfordshire, is seeking an Area Sales Manager to drive growth across an established customer base while developing new business opportunities in key industrial markets. The Role As Area Sales Manager, you will be responsible for managing and growing accounts across your region, promoting a range of high-integrity cast components to customers in sectors such as automotive, defence, rail, oil & gas, and general engineering. This is a field-based role requiring regular client visits, technical discussions, and the ability to understand and interpret complex engineering requirements. Key Responsibilities Manage and grow an established portfolio of customers across the region Identify and develop new business opportunities within relevant market sectors Provide technical support and product knowledge during customer meetings Prepare and deliver quotations, proposals and presentations Work closely with internal engineering, quality and production teams Maintain accurate CRM records, forecasts and sales reports Represent the company at trade shows, exhibitions and customer site visits Requirements Minimum 5 years' technical sales experience within the castings industry Strong understanding of casting processes (investment, sand, die, or precision castings) Proven track record in business development and account management Confident interpreting drawings and discussing engineering specifications Excellent communication, negotiation and relationship-building skills Strong commercial awareness with the ability to close deals effectively Full UK driving licence (essential) Self-motivated, target-driven and comfortable working remotely Willingness to travel regularly across the region and occasionally nationwide Benefits Competitive salary of £40,000 - £45,000 Performance-related bonus Pension scheme 25 days holiday + bank holidays Career progression within a growing engineering business
Dec 09, 2025
Full time
Area Sales Manager Location: Bedfordshire (Field-Based) Salary: £40,000 - £45,000 Are you an experienced technical sales professional with a strong background in castings? Our client, a well-established engineering manufacturer in Bedfordshire, is seeking an Area Sales Manager to drive growth across an established customer base while developing new business opportunities in key industrial markets. The Role As Area Sales Manager, you will be responsible for managing and growing accounts across your region, promoting a range of high-integrity cast components to customers in sectors such as automotive, defence, rail, oil & gas, and general engineering. This is a field-based role requiring regular client visits, technical discussions, and the ability to understand and interpret complex engineering requirements. Key Responsibilities Manage and grow an established portfolio of customers across the region Identify and develop new business opportunities within relevant market sectors Provide technical support and product knowledge during customer meetings Prepare and deliver quotations, proposals and presentations Work closely with internal engineering, quality and production teams Maintain accurate CRM records, forecasts and sales reports Represent the company at trade shows, exhibitions and customer site visits Requirements Minimum 5 years' technical sales experience within the castings industry Strong understanding of casting processes (investment, sand, die, or precision castings) Proven track record in business development and account management Confident interpreting drawings and discussing engineering specifications Excellent communication, negotiation and relationship-building skills Strong commercial awareness with the ability to close deals effectively Full UK driving licence (essential) Self-motivated, target-driven and comfortable working remotely Willingness to travel regularly across the region and occasionally nationwide Benefits Competitive salary of £40,000 - £45,000 Performance-related bonus Pension scheme 25 days holiday + bank holidays Career progression within a growing engineering business
Location: Molineux, WV1 4QR Department: Food & Beverage (F&B) Internal Job Title: B2B Sales Manager Hours: Full time, 37.5 hours per week, (Monday - Friday plus matchdays) Contract Type: Permanent Salary: Competitive Benefits: Include Life Assurance 4 x Death in Service up to 70th birthday, Club Sponsor Discounts, Access to confidential Employee Assistance Programme and Electric Car / Cycle to Work Schemes About their company They are progressive, determined, bright, unified and humble. A pack that is hungry for success. Our client is one of the fastest growing professional football clubs in the UK and also boasts one of the richest histories in the beautiful game. Formed in 1877, our client was a founder member of the Football League and was one of the country's most successful sides in the fifties and sixties. For two decades the Black Country's most decorated side won three First Division titles and one of its four FA Cups. Fast forward 70 years and they are back amongst football's elite, in the Premier League for an eighth successive season; but now they compete as a sports and entertainment business across multiple brand verticals. As a challenger club, they dare to be different, which is why creating world-class propositions in esports, fashion and music are all part of their ambitious plans. They don't simply look to the future, they seize it. About the B2B Sales Manager position. As the B2B Sales Manager your role will be to manage the B2B sales process across the various hospitality products, ensuring that departmental objectives and KPIs are met. Account management of key hospitality customers ensuring an excellent experience. Managing a sales team effectively. The iconic Stadium provides a premium setting for a wide range of corporate events. From board meetings, conferences, and strategy sessions to inclusive networking opportunities, product launches, and brand showcases, you'll be responsible for selling tailored packages that meet diverse business needs. Their spaces also host training and development workshops, awards ceremonies, gala dinners, exhibitions, and team-building experiences, alongside matchday hospitality and VIP entertainment. With the facilities to host exhibitions of up to 500 guests and excellent transport links from Wolverhampton and beyond, Stadium is the ideal place to launch products, deliver powerful presentations, or network with new connections. With panoramic views across the pitch, state-of-the-art facilities, and customisable layouts, the event spaces can offer everything needed to make an impression. Essential Held a sales role with a proven track record with knowledge of current trends and future direction of the hospitality sector Experience of managing and developing a team Knowledge and understanding of the product on sale, with particular focus on the tiering of product and profit margins achievable Understanding of CRM to inform decision making and optimise sales Flexibility in working hours Desirable Comprehensive knowledge of B2B sales processes Understanding of hospitality / F&B as it relates to sport Our client is committed to safeguarding and promoting the welfare of children, young people and adults at risk. They expect all colleagues and volunteers to share this commitment. This means that the post-holder is required to apply all relevant policies and uphold their commitment to safeguarding children, young people and adults at risk You may also have experience in the following: B2B Sales Manager, Hospitality Sales Manager, Corporate Sales Manager, Commercial Sales Manager, Business Development Manager (B2B), Corporate Hospitality Manager, B2B Sales, Account Management, Client Relationship Management, Sales Strategy, Lead Generation, Sales Leadership, Team Management, Sales Executive, Sale Manager, etc. REF-
Dec 09, 2025
Full time
Location: Molineux, WV1 4QR Department: Food & Beverage (F&B) Internal Job Title: B2B Sales Manager Hours: Full time, 37.5 hours per week, (Monday - Friday plus matchdays) Contract Type: Permanent Salary: Competitive Benefits: Include Life Assurance 4 x Death in Service up to 70th birthday, Club Sponsor Discounts, Access to confidential Employee Assistance Programme and Electric Car / Cycle to Work Schemes About their company They are progressive, determined, bright, unified and humble. A pack that is hungry for success. Our client is one of the fastest growing professional football clubs in the UK and also boasts one of the richest histories in the beautiful game. Formed in 1877, our client was a founder member of the Football League and was one of the country's most successful sides in the fifties and sixties. For two decades the Black Country's most decorated side won three First Division titles and one of its four FA Cups. Fast forward 70 years and they are back amongst football's elite, in the Premier League for an eighth successive season; but now they compete as a sports and entertainment business across multiple brand verticals. As a challenger club, they dare to be different, which is why creating world-class propositions in esports, fashion and music are all part of their ambitious plans. They don't simply look to the future, they seize it. About the B2B Sales Manager position. As the B2B Sales Manager your role will be to manage the B2B sales process across the various hospitality products, ensuring that departmental objectives and KPIs are met. Account management of key hospitality customers ensuring an excellent experience. Managing a sales team effectively. The iconic Stadium provides a premium setting for a wide range of corporate events. From board meetings, conferences, and strategy sessions to inclusive networking opportunities, product launches, and brand showcases, you'll be responsible for selling tailored packages that meet diverse business needs. Their spaces also host training and development workshops, awards ceremonies, gala dinners, exhibitions, and team-building experiences, alongside matchday hospitality and VIP entertainment. With the facilities to host exhibitions of up to 500 guests and excellent transport links from Wolverhampton and beyond, Stadium is the ideal place to launch products, deliver powerful presentations, or network with new connections. With panoramic views across the pitch, state-of-the-art facilities, and customisable layouts, the event spaces can offer everything needed to make an impression. Essential Held a sales role with a proven track record with knowledge of current trends and future direction of the hospitality sector Experience of managing and developing a team Knowledge and understanding of the product on sale, with particular focus on the tiering of product and profit margins achievable Understanding of CRM to inform decision making and optimise sales Flexibility in working hours Desirable Comprehensive knowledge of B2B sales processes Understanding of hospitality / F&B as it relates to sport Our client is committed to safeguarding and promoting the welfare of children, young people and adults at risk. They expect all colleagues and volunteers to share this commitment. This means that the post-holder is required to apply all relevant policies and uphold their commitment to safeguarding children, young people and adults at risk You may also have experience in the following: B2B Sales Manager, Hospitality Sales Manager, Corporate Sales Manager, Commercial Sales Manager, Business Development Manager (B2B), Corporate Hospitality Manager, B2B Sales, Account Management, Client Relationship Management, Sales Strategy, Lead Generation, Sales Leadership, Team Management, Sales Executive, Sale Manager, etc. REF-
Customer Success Manager page is loaded Customer Success Managerlocations: Wallingford - Oxfordshire - UK: Remote - UK Vestatime type: Full timeposted on: Posted 6 Days Agojob requisition id: R47618 Job Description: # Customer Success Manager Company OverviewJonas Event Technology (JET) is a leading provider of event registration software and services, supporting trade exhibitions, consumer shows, and conferences with innovative technology and exceptional customer service. Our mission is to deliver seamless event experiences through powerful SaaS solutions and a client-first approach. Position SummaryThe Customer Success Manager (CSM) is responsible for delivering an outstanding customer experience across all stages of the customer lifecycle. This role focuses on retention, satisfaction, and growth within our client base, ensuring customers achieve maximum value from JET's products and services.Incorporating elements of operational leadership, the CSM will drive continuous improvement across people, processes, and systems - aligning customer success initiatives with broader business goals and performance metrics. Key Responsibilities Customer Success Leadership Take the lead on the Customer Success approach to deliver world-class support and account management. Foster a customer-first culture focused on proactive engagement, satisfaction, and long-term retention. Act as an escalation point for complex client issues, ensuring swift and effective resolution. Maintain oversight of all customer success activities to guarantee service quality and consistency. Implement structured feedback loops between customers, product, sales, and operational teams to improve the customer journey. Operational Management & Reporting Develop and execute the annual customer success plan, aligned with JET's strategic and financial objectives. Track key performance indicators (KPIs) for customer satisfaction (NPS), retention, and expansion revenue. Provide regular departmental reporting to the Operations Director and Senior Leadership Team (SLT), analysing trends and recommending improvement initiatives. Work closely with the Operations Director and SLT to align customer success strategy with operational delivery. Customer Retention & Growth Identify expansion and cross-sell opportunities within existing accounts, supporting commercial growth. Collaborate with the Sales and Product teams to support pre-sales engagements, renewals, and onboarding. Drive initiatives that increase adoption, usage, and advocacy of JET's software products. Ensure CRM data integrity, with accurate account and contact management for all customers. Process Improvement & Best Practice Analyse current processes, identify inefficiencies, and implement improvements to increase scalability and customer value. Develop and maintain internal and client-facing documentation to ensure consistency and knowledge sharing. Introduce and refine SaaS success metrics and processes that promote operational excellence. Apply insights from industry benchmarking to continuously evolve JET's customer success model. Qualifications and Experience Proven experience in Customer Success, Account Management, or Operations within a SaaS or technology environment. Strong people management skills, with experience working across cross-functional teams. Demonstrated success in improving customer satisfaction, retention, and revenue growth. Excellent understanding of SaaS customer lifecycle management and success metrics. Experience in the events industry is highly desirable but not essential. Confident in data analysis, performance measurement, and reporting to senior stakeholders. Skilled in CRM systems, Microsoft Office (especially Excel), and communication and AI tools. Personal Characteristics A proactive, results-driven leader with a passion for customer success. Logical, analytical, and highly organised, with an eye for detail. Exceptional communicator, able to influence and collaborate across teams. Resilient under pressure with the ability to balance multiple priorities. Positive, team-oriented mindset with a willingness to challenge conventional thinking. Self-motivated, adaptable, and committed to ongoing professional growth. Business Unit: Showdata Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.locations: Remote - UK Vestatime type: Full timeposted on: Posted 17 Days Ago
Dec 09, 2025
Full time
Customer Success Manager page is loaded Customer Success Managerlocations: Wallingford - Oxfordshire - UK: Remote - UK Vestatime type: Full timeposted on: Posted 6 Days Agojob requisition id: R47618 Job Description: # Customer Success Manager Company OverviewJonas Event Technology (JET) is a leading provider of event registration software and services, supporting trade exhibitions, consumer shows, and conferences with innovative technology and exceptional customer service. Our mission is to deliver seamless event experiences through powerful SaaS solutions and a client-first approach. Position SummaryThe Customer Success Manager (CSM) is responsible for delivering an outstanding customer experience across all stages of the customer lifecycle. This role focuses on retention, satisfaction, and growth within our client base, ensuring customers achieve maximum value from JET's products and services.Incorporating elements of operational leadership, the CSM will drive continuous improvement across people, processes, and systems - aligning customer success initiatives with broader business goals and performance metrics. Key Responsibilities Customer Success Leadership Take the lead on the Customer Success approach to deliver world-class support and account management. Foster a customer-first culture focused on proactive engagement, satisfaction, and long-term retention. Act as an escalation point for complex client issues, ensuring swift and effective resolution. Maintain oversight of all customer success activities to guarantee service quality and consistency. Implement structured feedback loops between customers, product, sales, and operational teams to improve the customer journey. Operational Management & Reporting Develop and execute the annual customer success plan, aligned with JET's strategic and financial objectives. Track key performance indicators (KPIs) for customer satisfaction (NPS), retention, and expansion revenue. Provide regular departmental reporting to the Operations Director and Senior Leadership Team (SLT), analysing trends and recommending improvement initiatives. Work closely with the Operations Director and SLT to align customer success strategy with operational delivery. Customer Retention & Growth Identify expansion and cross-sell opportunities within existing accounts, supporting commercial growth. Collaborate with the Sales and Product teams to support pre-sales engagements, renewals, and onboarding. Drive initiatives that increase adoption, usage, and advocacy of JET's software products. Ensure CRM data integrity, with accurate account and contact management for all customers. Process Improvement & Best Practice Analyse current processes, identify inefficiencies, and implement improvements to increase scalability and customer value. Develop and maintain internal and client-facing documentation to ensure consistency and knowledge sharing. Introduce and refine SaaS success metrics and processes that promote operational excellence. Apply insights from industry benchmarking to continuously evolve JET's customer success model. Qualifications and Experience Proven experience in Customer Success, Account Management, or Operations within a SaaS or technology environment. Strong people management skills, with experience working across cross-functional teams. Demonstrated success in improving customer satisfaction, retention, and revenue growth. Excellent understanding of SaaS customer lifecycle management and success metrics. Experience in the events industry is highly desirable but not essential. Confident in data analysis, performance measurement, and reporting to senior stakeholders. Skilled in CRM systems, Microsoft Office (especially Excel), and communication and AI tools. Personal Characteristics A proactive, results-driven leader with a passion for customer success. Logical, analytical, and highly organised, with an eye for detail. Exceptional communicator, able to influence and collaborate across teams. Resilient under pressure with the ability to balance multiple priorities. Positive, team-oriented mindset with a willingness to challenge conventional thinking. Self-motivated, adaptable, and committed to ongoing professional growth. Business Unit: Showdata Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.locations: Remote - UK Vestatime type: Full timeposted on: Posted 17 Days Ago
Delegate Sales Account Manager £30,000 - £37,000 Uncapped Commission + Excellent Benefits Flexible working London Our client is an award winning events business and in line with their ambitious growth plans they are now looking to hire a Delegate Sales person to join their team. This is a fantastic opportunity for either a proven delegate sales person with 6 - 12 months experience or someone who has a couple of years experience in another area of b2b sales and is looking to join a super fun events business with huge growth plans for the remainder of 2025 and into next year. Profile: Delegate Sales Account Manager Some previous delegate sales experience ideally - 6-12 months Ideally degree educated Polished with excellent communication skills Positive attitude with a strong desire to earn money Strong desire to close deals and earn commission Relish a challenge, are resilient and have a desire to succeed. Excellent communication skills are a must along with bags of enthusiasm. Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small startup companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Dec 09, 2025
Full time
Delegate Sales Account Manager £30,000 - £37,000 Uncapped Commission + Excellent Benefits Flexible working London Our client is an award winning events business and in line with their ambitious growth plans they are now looking to hire a Delegate Sales person to join their team. This is a fantastic opportunity for either a proven delegate sales person with 6 - 12 months experience or someone who has a couple of years experience in another area of b2b sales and is looking to join a super fun events business with huge growth plans for the remainder of 2025 and into next year. Profile: Delegate Sales Account Manager Some previous delegate sales experience ideally - 6-12 months Ideally degree educated Polished with excellent communication skills Positive attitude with a strong desire to earn money Strong desire to close deals and earn commission Relish a challenge, are resilient and have a desire to succeed. Excellent communication skills are a must along with bags of enthusiasm. Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small startup companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Sponsorship Sales Manager - Events £40,000 - £50,000 + Uncapped Commission + Excellent Benefits Hybrid Leading events business seeks a talented Sponsorship Sales Manager to join their fast growing events sales team selling bespoke sponsorship and exhibition packages to global clients within a highly lucrative portfolio. The Sponsorship Sales Manager role focuses on selling sponsorship and exhibition packages across our client's conferences and 1-1 meetings. These are industry leading, global events. There are a number of high value existing accounts to manage. Candidate Profile: Minimum of 2 years experience in media sales or event sponsorship / exhibition sales Ideally degree educated Demonstrated success in achieving excellent revenue results. Highly organised, with the ability to effectively prioritise and manage time to maximize productivity and achieve goals. High emotional intelligence, skilled in building and sustaining strong relationships with both internal and external stakeholders. Highly consultative sales approach Personable and enthusiastic, with a proactive, solutions-oriented approach-a true team player committed to collective success. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Dec 08, 2025
Full time
Sponsorship Sales Manager - Events £40,000 - £50,000 + Uncapped Commission + Excellent Benefits Hybrid Leading events business seeks a talented Sponsorship Sales Manager to join their fast growing events sales team selling bespoke sponsorship and exhibition packages to global clients within a highly lucrative portfolio. The Sponsorship Sales Manager role focuses on selling sponsorship and exhibition packages across our client's conferences and 1-1 meetings. These are industry leading, global events. There are a number of high value existing accounts to manage. Candidate Profile: Minimum of 2 years experience in media sales or event sponsorship / exhibition sales Ideally degree educated Demonstrated success in achieving excellent revenue results. Highly organised, with the ability to effectively prioritise and manage time to maximize productivity and achieve goals. High emotional intelligence, skilled in building and sustaining strong relationships with both internal and external stakeholders. Highly consultative sales approach Personable and enthusiastic, with a proactive, solutions-oriented approach-a true team player committed to collective success. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
