Job Description An opportunity has arisen within our CASS team, and we are looking to recruit a CASS Analyst. We're seeking an analytical individual who enjoys working in a varied environment where no two days are the same. If you're looking for an opportunity to use your initiative, develop your analytical skills, and manage your own workload, this could be the perfect role for you. Purpose of the role Reporting to the CASS Manager, the CASS Analyst will be responsible for assisting operational teams in complying with the FCA CASS rules. You will be a part of a growing team working within Operational Oversight and interacting with the wider business. What does the job involve? Undertake an annual risk-based CASS monitoring plan Identify and manage CASS related risks Maintain the CASS Risk and Control Assessment to enable the firm to develop and strengthen CASS controls Under testing to assess effectiveness of key CASS controls Identify, document and escalate CASS breaches, collaborate with the wider business to implement preventative controls Undertake root cause and trend analysis to enable the production of Management Information Provide support and assist in the delivery of training to operational teams Support change initiatives, assessing the impact on CASS processes Represent the CASS team in relevant discussions and meetings Maintain CASS Resolution Pack documentation and other CASS policies Facilitate internal & external CASS audits, supporting walkthroughs and sampling Ensuring all duties are carried out in full compliance with regulatory requirements, including consumer duty. Following structured processes to deliver accurate outcomes to meet regulatory requirements, including consumer duty and deliver the best possible customer experience. Approach vulnerable customers using best practice and document any reasonable steps taken for their fair treatment. A successful candidate will have: High levels of organisation and attention to detail Be self-motivated with the ability to effectively prioritise, manage own time and work to deadlines Be able to influence, build and maintain positive relationships The ability to challenge others in an appropriate way The ability to make the complex simple for others Competence, knowledge and skills FCA CASS experience and knowledge, particularly chapters 6, 7, 8 & 10 of the CASS handbook Completion (or part completion) of CISI CASS Level 3 qualification is desirable Experience in performing process reviews and report writing Experience working with Microsoft Office, including Excel, Word and PowerPoint Excellent problem solving and decision-making skills with the ability to compile and evaluate data for decision making Strong verbal and written communication skills Good understanding of financial services is desirable A bachelor's degree in a relevant field of study (or equivalent workplace experience) is desirable About AJ Bell At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life. We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026, a reflection of our supportive and collaborative culture. What we offer Salary from £35,000 25 days holiday, increasing with service + buy/sell scheme + bank holidays 6% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free onsite gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. For new starters, there's an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Aug 18, 2026
Full time
Job Description An opportunity has arisen within our CASS team, and we are looking to recruit a CASS Analyst. We're seeking an analytical individual who enjoys working in a varied environment where no two days are the same. If you're looking for an opportunity to use your initiative, develop your analytical skills, and manage your own workload, this could be the perfect role for you. Purpose of the role Reporting to the CASS Manager, the CASS Analyst will be responsible for assisting operational teams in complying with the FCA CASS rules. You will be a part of a growing team working within Operational Oversight and interacting with the wider business. What does the job involve? Undertake an annual risk-based CASS monitoring plan Identify and manage CASS related risks Maintain the CASS Risk and Control Assessment to enable the firm to develop and strengthen CASS controls Under testing to assess effectiveness of key CASS controls Identify, document and escalate CASS breaches, collaborate with the wider business to implement preventative controls Undertake root cause and trend analysis to enable the production of Management Information Provide support and assist in the delivery of training to operational teams Support change initiatives, assessing the impact on CASS processes Represent the CASS team in relevant discussions and meetings Maintain CASS Resolution Pack documentation and other CASS policies Facilitate internal & external CASS audits, supporting walkthroughs and sampling Ensuring all duties are carried out in full compliance with regulatory requirements, including consumer duty. Following structured processes to deliver accurate outcomes to meet regulatory requirements, including consumer duty and deliver the best possible customer experience. Approach vulnerable customers using best practice and document any reasonable steps taken for their fair treatment. A successful candidate will have: High levels of organisation and attention to detail Be self-motivated with the ability to effectively prioritise, manage own time and work to deadlines Be able to influence, build and maintain positive relationships The ability to challenge others in an appropriate way The ability to make the complex simple for others Competence, knowledge and skills FCA CASS experience and knowledge, particularly chapters 6, 7, 8 & 10 of the CASS handbook Completion (or part completion) of CISI CASS Level 3 qualification is desirable Experience in performing process reviews and report writing Experience working with Microsoft Office, including Excel, Word and PowerPoint Excellent problem solving and decision-making skills with the ability to compile and evaluate data for decision making Strong verbal and written communication skills Good understanding of financial services is desirable A bachelor's degree in a relevant field of study (or equivalent workplace experience) is desirable About AJ Bell At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life. We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026, a reflection of our supportive and collaborative culture. What we offer Salary from £35,000 25 days holiday, increasing with service + buy/sell scheme + bank holidays 6% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free onsite gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. For new starters, there's an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Role: Senior Risk Assessment Unit Quality Control Location: Northampton and Glasgow Role The QC/QA Analyst is responsible for ensuring that operational outputs meet regulatory, internal, and industry standards. This role acts as a critical checkpoint, utilizing a "check and challenge" framework to identify errors, mitigate risks, and drive continuous improvement across the business unit. Key Responsibilities Quality Oversight: Execute scheduled Quality Control (QC) and Quality Assurance (QA) testing on high-volume and complex processes. Stakeholder Engagement: Communicate findings and provide constructive feedback to operational teams and managers. Root Cause Analysis: Identify recurring trends or systemic failures and suggest remedial actions to leadership. Reporting: Produce detailed quality reports and dashboards for senior management, highlighting key risks and performance metrics. Process Improvement: Collaborate with stakeholders to refine standard operating procedures (SOPs) based on QA results. Working Background & Experience Financial Crime Expertise: A broad understanding of financial threats is essential, extending beyond a narrow specialisation like KYC/AML. QC & QA Experience: Proven experience working within a formal Quality Control or Quality Assurance function. Investigations Background: Highly desirable. Experience in reviewing various entities and jurisdictions is a significant advantage. Technical Skills: Proficient in Microsoft Excel. While we can provide training, the ability to use pivot tables is preferred. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid Working Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Aug 18, 2026
Full time
Role: Senior Risk Assessment Unit Quality Control Location: Northampton and Glasgow Role The QC/QA Analyst is responsible for ensuring that operational outputs meet regulatory, internal, and industry standards. This role acts as a critical checkpoint, utilizing a "check and challenge" framework to identify errors, mitigate risks, and drive continuous improvement across the business unit. Key Responsibilities Quality Oversight: Execute scheduled Quality Control (QC) and Quality Assurance (QA) testing on high-volume and complex processes. Stakeholder Engagement: Communicate findings and provide constructive feedback to operational teams and managers. Root Cause Analysis: Identify recurring trends or systemic failures and suggest remedial actions to leadership. Reporting: Produce detailed quality reports and dashboards for senior management, highlighting key risks and performance metrics. Process Improvement: Collaborate with stakeholders to refine standard operating procedures (SOPs) based on QA results. Working Background & Experience Financial Crime Expertise: A broad understanding of financial threats is essential, extending beyond a narrow specialisation like KYC/AML. QC & QA Experience: Proven experience working within a formal Quality Control or Quality Assurance function. Investigations Background: Highly desirable. Experience in reviewing various entities and jurisdictions is a significant advantage. Technical Skills: Proficient in Microsoft Excel. While we can provide training, the ability to use pivot tables is preferred. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid Working Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Role: Senior Risk Assessment Unit Quality Control Location: Northampton and Glasgow Role The QC/QA Analyst is responsible for ensuring that operational outputs meet regulatory, internal, and industry standards. This role acts as a critical checkpoint, utilizing a "check and challenge" framework to identify errors, mitigate risks, and drive continuous improvement across the business unit. Key Responsibilities Quality Oversight: Execute scheduled Quality Control (QC) and Quality Assurance (QA) testing on high-volume and complex processes. Stakeholder Engagement: Communicate findings and provide constructive feedback to operational teams and managers. Root Cause Analysis: Identify recurring trends or systemic failures and suggest remedial actions to leadership. Reporting: Produce detailed quality reports and dashboards for senior management, highlighting key risks and performance metrics. Process Improvement: Collaborate with stakeholders to refine standard operating procedures (SOPs) based on QA results. Working Background & Experience Financial Crime Expertise: A broad understanding of financial threats is essential, extending beyond a narrow specialisation like KYC/AML. QC & QA Experience: Proven experience working within a formal Quality Control or Quality Assurance function. Investigations Background: Highly desirable. Experience in reviewing various entities and jurisdictions is a significant advantage. Technical Skills: Proficient in Microsoft Excel. While we can provide training, the ability to use pivot tables is preferred. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid Working Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Aug 17, 2026
Full time
Role: Senior Risk Assessment Unit Quality Control Location: Northampton and Glasgow Role The QC/QA Analyst is responsible for ensuring that operational outputs meet regulatory, internal, and industry standards. This role acts as a critical checkpoint, utilizing a "check and challenge" framework to identify errors, mitigate risks, and drive continuous improvement across the business unit. Key Responsibilities Quality Oversight: Execute scheduled Quality Control (QC) and Quality Assurance (QA) testing on high-volume and complex processes. Stakeholder Engagement: Communicate findings and provide constructive feedback to operational teams and managers. Root Cause Analysis: Identify recurring trends or systemic failures and suggest remedial actions to leadership. Reporting: Produce detailed quality reports and dashboards for senior management, highlighting key risks and performance metrics. Process Improvement: Collaborate with stakeholders to refine standard operating procedures (SOPs) based on QA results. Working Background & Experience Financial Crime Expertise: A broad understanding of financial threats is essential, extending beyond a narrow specialisation like KYC/AML. QC & QA Experience: Proven experience working within a formal Quality Control or Quality Assurance function. Investigations Background: Highly desirable. Experience in reviewing various entities and jurisdictions is a significant advantage. Technical Skills: Proficient in Microsoft Excel. While we can provide training, the ability to use pivot tables is preferred. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid Working Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
We are seeking a proactive and commercially minded Compliance Analyst to join a growing compliance function within a dynamic underwriting business. This is an excellent opportunity for a compliance professional looking to develop broad exposure across a range of regulatory and compliance activities while supporting the business in maintaining a strong culture of governance, customer focus, and regulatory compliance.The role will suit an individual with experience in a generalist compliance position, including exposure to conduct risk , regulatory monitoring , and complaints handling within the insurance or financial services sector. Key Responsibilities Support the day-to-day operation of the compliance framework across the business. Assist in the identification, assessment and monitoring of regulatory and compliance risks. Conduct compliance monitoring reviews and contribute to reporting on findings and recommendations. Support the management and oversight of conduct risk, helping to ensure fair customer outcomes are embedded throughout business processes. Review and analyse complaints data, identify trends and support root cause analysis and remediation activities. Monitor regulatory developments and assess potential impacts on the business. Assist with policy and procedure reviews, ensuring documentation remains accurate and up to date. Support the delivery of compliance training and awareness initiatives. Collaborate with stakeholders across underwriting, operations and management teams to provide practical compliance advice and guidance. Assist with regulatory reporting, governance committee reporting and compliance management information (MI). Support internal audits, regulatory reviews and other assurance activities as required. About You Previous experience within a compliance role in the insurance, underwriting, MGA or wider financial services sector. Good understanding of UK regulatory requirements and compliance principles. Experience supporting conduct risk frameworks and customer outcome initiatives. Exposure to complaints handling, complaints oversight or complaints analysis. Strong analytical and problem-solving skills with the ability to identify themes and emerging risks. Excellent communication and stakeholder management skills. Ability to work independently while managing multiple priorities. Proficiency in Microsoft Office, particularly Excel and PowerPoint. Desirable Knowledge of FCA regulatory requirements and expectations. Experience working within an underwriting, insurance or specialty insurance environment. Exposure to compliance monitoring programmes. Relevant compliance qualification (ICA or equivalent), or currently studying towards one.
Aug 16, 2026
Full time
We are seeking a proactive and commercially minded Compliance Analyst to join a growing compliance function within a dynamic underwriting business. This is an excellent opportunity for a compliance professional looking to develop broad exposure across a range of regulatory and compliance activities while supporting the business in maintaining a strong culture of governance, customer focus, and regulatory compliance.The role will suit an individual with experience in a generalist compliance position, including exposure to conduct risk , regulatory monitoring , and complaints handling within the insurance or financial services sector. Key Responsibilities Support the day-to-day operation of the compliance framework across the business. Assist in the identification, assessment and monitoring of regulatory and compliance risks. Conduct compliance monitoring reviews and contribute to reporting on findings and recommendations. Support the management and oversight of conduct risk, helping to ensure fair customer outcomes are embedded throughout business processes. Review and analyse complaints data, identify trends and support root cause analysis and remediation activities. Monitor regulatory developments and assess potential impacts on the business. Assist with policy and procedure reviews, ensuring documentation remains accurate and up to date. Support the delivery of compliance training and awareness initiatives. Collaborate with stakeholders across underwriting, operations and management teams to provide practical compliance advice and guidance. Assist with regulatory reporting, governance committee reporting and compliance management information (MI). Support internal audits, regulatory reviews and other assurance activities as required. About You Previous experience within a compliance role in the insurance, underwriting, MGA or wider financial services sector. Good understanding of UK regulatory requirements and compliance principles. Experience supporting conduct risk frameworks and customer outcome initiatives. Exposure to complaints handling, complaints oversight or complaints analysis. Strong analytical and problem-solving skills with the ability to identify themes and emerging risks. Excellent communication and stakeholder management skills. Ability to work independently while managing multiple priorities. Proficiency in Microsoft Office, particularly Excel and PowerPoint. Desirable Knowledge of FCA regulatory requirements and expectations. Experience working within an underwriting, insurance or specialty insurance environment. Exposure to compliance monitoring programmes. Relevant compliance qualification (ICA or equivalent), or currently studying towards one.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. The Opportunity This role will work closely with regional and global Compliance, Risk, Product and Operations teams to ensure that Airwallex meets its regulatory obligations and risk management standards through a robust, data driven Operations Quality Assurance (QA) framework, in line with our risk appetite and culture of compliance. As Senior Manager of Global Quality Assurance, you will: Lead a global team of QA analysts with different domain expertises (e.g., KYC, Transaction Monitoring, Name Screening, Underwriting, Merchant Risk Monitoring, etc.); Design, implement and continuously enhance QA programs that cover all key operational functions; and Deliver high quality QA reports and track remediation initiatives to effective closure. You are expected to apply strong attention to detail, sound and objective business judgement, and excellent project management and stakeholder management skills in a fast growing business environment. What you'll be doing: Gain an in depth understanding of Airwallex's product offerings and AML / Risk related processes and controls across the end to end customer and transaction lifecycle; Design and maintain a comprehensive operations QA framework covering compliance, risk controls and key customer-supporting functions to ensure operational standards; Lead a team of QA analysts and oversee the execution of monthly QA testing, ensuring team productivity and accuracy with high-quality deliverables; Identify operational risks, process gaps and system limitations, determine root causes and impact, and provide suitable recommendations for remediations and enhancements; Communicate QA outcomes clearly and concisely with key stakeholders and senior leadership, and track remedial actions and optimisation opportunities to effective closure; Drive and support global projects and initiatives for operations excellence, providing data driven analytics and insights to support informed decision making What you'll bring: Bachelor's degree in Accounting, Finance, Economics, Business Management, Statistics and Mathematics, Law or related disciplines; 8+ years of relevant experience in financial services, fintech or consulting, with one of the following profiles: Compliance expertise in AML/compliance review and advisory (preferably with CAMS/AAMLP certification); OR Risk control expertise in credit, fraud, brand and/or consumer risk management; OR QA/Auditing/Consulting backgrounds with strong exposures to compliance testing and risk assessments; Strong understanding of AML/CTF regulations and/or risk management controls, industry practices, and regulatory/card scheme expectations and trends in the financial services, payments, or fintech industries; Familiarity with AML processes (KYC, Transaction Monitoring and Name screening) OR Risk controls (Underwriting, Merchant Risk Monitoring) Strong communication and time/project management skills Strong analytical and problem solving skills Fluency in both English and Chinese (spoken and written); Data and analytics skills (e.g. SQL, Looker) are a plus Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Aug 14, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. The Opportunity This role will work closely with regional and global Compliance, Risk, Product and Operations teams to ensure that Airwallex meets its regulatory obligations and risk management standards through a robust, data driven Operations Quality Assurance (QA) framework, in line with our risk appetite and culture of compliance. As Senior Manager of Global Quality Assurance, you will: Lead a global team of QA analysts with different domain expertises (e.g., KYC, Transaction Monitoring, Name Screening, Underwriting, Merchant Risk Monitoring, etc.); Design, implement and continuously enhance QA programs that cover all key operational functions; and Deliver high quality QA reports and track remediation initiatives to effective closure. You are expected to apply strong attention to detail, sound and objective business judgement, and excellent project management and stakeholder management skills in a fast growing business environment. What you'll be doing: Gain an in depth understanding of Airwallex's product offerings and AML / Risk related processes and controls across the end to end customer and transaction lifecycle; Design and maintain a comprehensive operations QA framework covering compliance, risk controls and key customer-supporting functions to ensure operational standards; Lead a team of QA analysts and oversee the execution of monthly QA testing, ensuring team productivity and accuracy with high-quality deliverables; Identify operational risks, process gaps and system limitations, determine root causes and impact, and provide suitable recommendations for remediations and enhancements; Communicate QA outcomes clearly and concisely with key stakeholders and senior leadership, and track remedial actions and optimisation opportunities to effective closure; Drive and support global projects and initiatives for operations excellence, providing data driven analytics and insights to support informed decision making What you'll bring: Bachelor's degree in Accounting, Finance, Economics, Business Management, Statistics and Mathematics, Law or related disciplines; 8+ years of relevant experience in financial services, fintech or consulting, with one of the following profiles: Compliance expertise in AML/compliance review and advisory (preferably with CAMS/AAMLP certification); OR Risk control expertise in credit, fraud, brand and/or consumer risk management; OR QA/Auditing/Consulting backgrounds with strong exposures to compliance testing and risk assessments; Strong understanding of AML/CTF regulations and/or risk management controls, industry practices, and regulatory/card scheme expectations and trends in the financial services, payments, or fintech industries; Familiarity with AML processes (KYC, Transaction Monitoring and Name screening) OR Risk controls (Underwriting, Merchant Risk Monitoring) Strong communication and time/project management skills Strong analytical and problem solving skills Fluency in both English and Chinese (spoken and written); Data and analytics skills (e.g. SQL, Looker) are a plus Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Service Excellence Analyst Bromley £30,000 per annum Fixed Term Contract, Full Time (35 hours per week) The Service Excellence Analyst is a key member of our customer service team. This role is responsible for supporting the Service Excellence Manager in monitoring operational performance across the Customer Service function in real time, ensuring resources are deployed effectively to meet customer demand and service level targets. You will act as the link between operational teams and Workforce Planning, providing live insight, identifying emerging risks, and recommending immediate actions to maintain service performance, productivity and customer experience. What We're Looking For The role will include: Real-Time Monitoring Monitoring service levels, call queues, occupancy, adherence and productivity throughout the day. Identifying risks to service performance and proactively escalate issues to operational leaders. Analysing fluctuations in demand and resource availability. Recommending and implementing intraday adjustments to maintain service standards. Resource Management Managing intraday staffing requirements across multiple customer service channels. Monitoring shrinkage, absence, meetings, training and offline activities. Ensuring the right resources are available at the right time to meet customer demand. Supporting contingency planning during peak volumes or operational disruption. Performance Analysis Providing live and end-of-day performance reporting. Investigating the root causes of service level variances. Producing insights on trends, risks and opportunities. Supporting forecasting and scheduling teams with operational feedback. Stakeholder Support Partnering with Team Leaders and Managers to improve adherence and resource utilisation. Communicating operational performance clearly and confidently. Providing recommendations to optimise customer outcomes and colleague productivity. Participating in daily operational reviews and planning meetings. Knowledge, Skills and Experience Experience working within a contact centre or call centre customer service environment is essential. Strong analytical and problem-solving skills. Excellent attention to detail. Ability to interpret data and make informed recommendations quickly. Strong communication and stakeholder management skills. Strong Microsoft Excel skills. Ability to work effectively under pressure and manage competing priorities. What We Offer Basic salary up to £35,000 per annum Discretionary annual bonus, based on individual and company performance (subject to eligibility) 25 days' annual leave plus bank holidays Life assurance (based on pensionable earnings) Generous contributory pension scheme One day of paid leave each year for charitable or community work Workplace health and wellbeing programme Foresters Financial is committed to fostering an inclusive workplace where everyone is treated with dignity and respect. The role holder is expected to support these principles in their day-to-day work and interactions. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
Aug 13, 2026
Contractor
Service Excellence Analyst Bromley £30,000 per annum Fixed Term Contract, Full Time (35 hours per week) The Service Excellence Analyst is a key member of our customer service team. This role is responsible for supporting the Service Excellence Manager in monitoring operational performance across the Customer Service function in real time, ensuring resources are deployed effectively to meet customer demand and service level targets. You will act as the link between operational teams and Workforce Planning, providing live insight, identifying emerging risks, and recommending immediate actions to maintain service performance, productivity and customer experience. What We're Looking For The role will include: Real-Time Monitoring Monitoring service levels, call queues, occupancy, adherence and productivity throughout the day. Identifying risks to service performance and proactively escalate issues to operational leaders. Analysing fluctuations in demand and resource availability. Recommending and implementing intraday adjustments to maintain service standards. Resource Management Managing intraday staffing requirements across multiple customer service channels. Monitoring shrinkage, absence, meetings, training and offline activities. Ensuring the right resources are available at the right time to meet customer demand. Supporting contingency planning during peak volumes or operational disruption. Performance Analysis Providing live and end-of-day performance reporting. Investigating the root causes of service level variances. Producing insights on trends, risks and opportunities. Supporting forecasting and scheduling teams with operational feedback. Stakeholder Support Partnering with Team Leaders and Managers to improve adherence and resource utilisation. Communicating operational performance clearly and confidently. Providing recommendations to optimise customer outcomes and colleague productivity. Participating in daily operational reviews and planning meetings. Knowledge, Skills and Experience Experience working within a contact centre or call centre customer service environment is essential. Strong analytical and problem-solving skills. Excellent attention to detail. Ability to interpret data and make informed recommendations quickly. Strong communication and stakeholder management skills. Strong Microsoft Excel skills. Ability to work effectively under pressure and manage competing priorities. What We Offer Basic salary up to £35,000 per annum Discretionary annual bonus, based on individual and company performance (subject to eligibility) 25 days' annual leave plus bank holidays Life assurance (based on pensionable earnings) Generous contributory pension scheme One day of paid leave each year for charitable or community work Workplace health and wellbeing programme Foresters Financial is committed to fostering an inclusive workplace where everyone is treated with dignity and respect. The role holder is expected to support these principles in their day-to-day work and interactions. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
Oracle Technical Support Lead - Warehouse Management Cloud (WMS) Salary: Up to £95,000 + Benefits Job Type: Permanent Location: Belfast or London, UK Working Pattern: Hybrid Working Hours: 40 hours per week, Full TimeA globally recognised consultancy is looking for an experienced Oracle Warehouse Management Cloud (WMS) Technical Support Lead to provide technical leadership and specialist support across a complex enterprise Oracle WMS environment. This is a hands on technical position combining Oracle WMS Cloud support, configuration, integrations, reporting and incident management. You will act as a subject matter expert for WMS, working closely with integration and reporting teams to troubleshoot complex issues, deliver system changes and ensure warehouse operations are effectively supported. Responsibilities for the Oracle Technical Support Lead - WMS: Provide technical leadership and specialist support across Oracle Warehouse Management Cloud (WMS) Troubleshoot complex WMS incidents, identifying root causes and implementing effective resolutions Support reporting analysts with WMS reporting issues and troubleshoot the underlying reporting environment Work closely with integration teams to investigate and resolve technical integration issues Deliver WMS components as part of scheduled service releases Implement configuration changes and fixes across Oracle WMS modules Support inbound warehouse processes and associated WMS configurations Support end to end outbound fulfilment processes Provide expertise across warehouse inventory control, optimisation and inventory visibility Support License Plate Number (LPN) management and associated warehouse processes Configure warehouse structures, operational rules and fulfilment processes Work across APIs, integrations and reporting to maintain reliable communication between WMS and wider enterprise systems Take ownership of WMS incidents through investigation, resolution and closure Provide technical guidance to wider support, integration and business teams Essential Skills & Experience for the Oracle Technical Support Lead - WMS: Strong hands on experience with Oracle Warehouse Management Cloud / Oracle WMS Cloud Experience configuring and supporting inbound warehouse processes Strong understanding of end to end outbound fulfilment Experience with warehouse inventory control and optimisation Strong knowledge of LPN Management Experience with inventory visibility and control Ability to design and configure warehouse structures and operational rules Strong technical troubleshooting skills across Oracle WMS environments Experience supporting integrations and reporting within a WMS environment Ability to investigate and resolve complex production incidents Strong communication and stakeholder management skills Desirable Skills for the Oracle Technical Support Lead - WMS: Oracle WMS API experience, including REST and SOAP APIs XML and JSON Knowledge of underlying Oracle WMS core tables SQL query development Oracle SCM knowledge Experience working across complex enterprise warehouse and supply chain environments If you are interested, please apply in the immediate instance.
Aug 13, 2026
Full time
Oracle Technical Support Lead - Warehouse Management Cloud (WMS) Salary: Up to £95,000 + Benefits Job Type: Permanent Location: Belfast or London, UK Working Pattern: Hybrid Working Hours: 40 hours per week, Full TimeA globally recognised consultancy is looking for an experienced Oracle Warehouse Management Cloud (WMS) Technical Support Lead to provide technical leadership and specialist support across a complex enterprise Oracle WMS environment. This is a hands on technical position combining Oracle WMS Cloud support, configuration, integrations, reporting and incident management. You will act as a subject matter expert for WMS, working closely with integration and reporting teams to troubleshoot complex issues, deliver system changes and ensure warehouse operations are effectively supported. Responsibilities for the Oracle Technical Support Lead - WMS: Provide technical leadership and specialist support across Oracle Warehouse Management Cloud (WMS) Troubleshoot complex WMS incidents, identifying root causes and implementing effective resolutions Support reporting analysts with WMS reporting issues and troubleshoot the underlying reporting environment Work closely with integration teams to investigate and resolve technical integration issues Deliver WMS components as part of scheduled service releases Implement configuration changes and fixes across Oracle WMS modules Support inbound warehouse processes and associated WMS configurations Support end to end outbound fulfilment processes Provide expertise across warehouse inventory control, optimisation and inventory visibility Support License Plate Number (LPN) management and associated warehouse processes Configure warehouse structures, operational rules and fulfilment processes Work across APIs, integrations and reporting to maintain reliable communication between WMS and wider enterprise systems Take ownership of WMS incidents through investigation, resolution and closure Provide technical guidance to wider support, integration and business teams Essential Skills & Experience for the Oracle Technical Support Lead - WMS: Strong hands on experience with Oracle Warehouse Management Cloud / Oracle WMS Cloud Experience configuring and supporting inbound warehouse processes Strong understanding of end to end outbound fulfilment Experience with warehouse inventory control and optimisation Strong knowledge of LPN Management Experience with inventory visibility and control Ability to design and configure warehouse structures and operational rules Strong technical troubleshooting skills across Oracle WMS environments Experience supporting integrations and reporting within a WMS environment Ability to investigate and resolve complex production incidents Strong communication and stakeholder management skills Desirable Skills for the Oracle Technical Support Lead - WMS: Oracle WMS API experience, including REST and SOAP APIs XML and JSON Knowledge of underlying Oracle WMS core tables SQL query development Oracle SCM knowledge Experience working across complex enterprise warehouse and supply chain environments If you are interested, please apply in the immediate instance.
hackajob is collaborating with Made Tech to connect them with exceptional professionals for this role. Made Tech helps UK public sector organisations build and run secure, user-centred digital services. Our Cyber practice works directly with government departments, agencies, and other public bodies - embedding alongside client teams to raise their security capability, not just deliver a report and leave. As a Senior Security Analyst, you'll be a core part of that practice, operating in a security operations context where the stakes are real: the systems we protect carry sensitive public data and underpin services that people depend on. This is a hands-on technical role with genuine scope and influence. You'll lead threat hunts and intrusion investigations, author and tune detection content, and help your team respond to incidents in a way that leaves things better than you found them. You'll translate threat intelligence into actionable detections, align your work to frameworks like the NCSC Cyber Assessment Framework and GovAssure, and communicate clearly with client security stakeholders who need to understand what's happening and why it matters. You'll own significant pieces of the SOC's work end-to-end - not just executing tasks, but making considered decisions and being clear about the trade-offs. At Senior level, though, the role is about more than your own output. You'll help junior analysts develop their triage tradecraft, normalise pairing on incident response, contribute to shared detection standards across the practice, and model the kind of blameless, collaborative culture that makes a security team genuinely effective. If you're looking for a role where you can grow technically, build real influence within a team, and do meaningful work for the public sector, this is it. Key responsibilities Lead threat hunts and intrusion investigations - form and test hypotheses, map adversary activity against MITRE ATT&CK, perform forensic artefact analysis, and establish scope and root cause clearly enough that the team and client can act on your findings. Author, tune, and peer-review detection content - treat detections as code (version-controlled, reviewed), translate threat intelligence into new rules, and contribute to iterative improvement of the SIEM ruleset; onboard new log sources, including cloud and application feeds, to close coverage gaps. Own sub-cycles of the intelligence lifecycle - run structured collection against defined requirements, track actor TTPs, manage indicator lifecycles, and produce situational-awareness products that inform both detection priorities and client risk decisions. Lead incident response and drive improvement - co-ordinate containment across engineering and analyst teams, communicate incident detail clearly to client stakeholders, and turn every incident into improved detection content, hardening, or runbook coverage; design for resilience by anticipating failure modes and ensuring systems degrade gracefully. Build SOAR playbooks and auto-triage - identify toil and repetition in analyst workflows, and build automation that saves the team time and improves consistency without removing human judgement where it matters. Align security operations to UK public sector standards - ensure investigations, evidence handling, and detection coverage reflect NCSC CAF Objective C, GovAssure requirements, and lawful-monitoring obligations; feed gaps back into risk governance. Mentor junior analysts and raise team standards - pair deliberately on complex investigations, review triage work, share adversary tradecraft with the team, and help create an environment where people feel safe raising concerns and learning from mistakes. Contribute to the practice beyond your immediate engagement - improve shared SOC standards and onboarding documentation, turn good solutions into reusable playbooks and accelerators the next team can pick up, contribute detection content to practice-level repositories, and engage with cross-government security communities such as NCSC CISP and relevant ISACs. Skills, knowledge and expertise Essential Hold one of the following - Systems Security Certified Practitioner (SSCP), CompTIA Security+, or an equivalent foundational operational security credential expected of Senior SOC analysts. Desirable Certifications that would strengthen your application: Certified Cloud Security Professional (CCSP) CompTIA Advanced Security Practitioner (CASP+) HTB Certified Defensive Security Analyst (HTB CDSA) Capabilities that set strong applications apart: Experience applying structured analytical techniques - ACH, key-assumptions checks, or similar, to produce rigorous, bias-resistant intelligence assessments, and comfort peer-reviewing others' analytic tradecraft. Working knowledge of cloud security event investigation and cloud detection tuning, particularly across AWS, Azure, or GCP environments, including understanding of infrastructure-level telemetry. Experience framing security findings in risk terms for non-technical stakeholders - communicating likelihood, impact, and recommended treatment clearly, and reflecting asset criticality and threat context in prioritisation decisions. Evidence of building or improving SOAR playbooks, automated triage workflows, or equivalent automation that reduced analyst toil in a SOC or detection-engineering context. Familiarity with UK government security frameworks - in particular the NCSC CAF, GovAssure, and HMG Security Policy Framework - and experience aligning detection or response work to those standards in a government or regulated environment. Experience working within an agile or Kanban-based team model, contributing to workflow improvement, running or participating in retrospectives, and helping the team improve its own practices - not just delivering within them. Experience acting as a trusted working-level contact for client security stakeholders - anchoring on their actual outcomes, raising concerns or opportunities proactively, and contributing subject-matter expertise to proposals or bids. Tools and practice familiarity: Hands-on experience with at least one major SIEM platform (for example, Splunk, Microsoft Sentinel, or Elastic Security) including writing and tuning detection rules. Familiarity with threat intelligence platforms, OSINT tooling, or indicator lifecycle management in an operational context. Made Tech sponsors attainment of recognised cyber certifications for staff in scope. If you don't yet hold the listed credentials but are actively working toward them, or can demonstrate equivalent capability through experience, we'd encourage you to apply. Job benefits SC Eligibility An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice). Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly . click apply for full job details
Aug 11, 2026
Full time
hackajob is collaborating with Made Tech to connect them with exceptional professionals for this role. Made Tech helps UK public sector organisations build and run secure, user-centred digital services. Our Cyber practice works directly with government departments, agencies, and other public bodies - embedding alongside client teams to raise their security capability, not just deliver a report and leave. As a Senior Security Analyst, you'll be a core part of that practice, operating in a security operations context where the stakes are real: the systems we protect carry sensitive public data and underpin services that people depend on. This is a hands-on technical role with genuine scope and influence. You'll lead threat hunts and intrusion investigations, author and tune detection content, and help your team respond to incidents in a way that leaves things better than you found them. You'll translate threat intelligence into actionable detections, align your work to frameworks like the NCSC Cyber Assessment Framework and GovAssure, and communicate clearly with client security stakeholders who need to understand what's happening and why it matters. You'll own significant pieces of the SOC's work end-to-end - not just executing tasks, but making considered decisions and being clear about the trade-offs. At Senior level, though, the role is about more than your own output. You'll help junior analysts develop their triage tradecraft, normalise pairing on incident response, contribute to shared detection standards across the practice, and model the kind of blameless, collaborative culture that makes a security team genuinely effective. If you're looking for a role where you can grow technically, build real influence within a team, and do meaningful work for the public sector, this is it. Key responsibilities Lead threat hunts and intrusion investigations - form and test hypotheses, map adversary activity against MITRE ATT&CK, perform forensic artefact analysis, and establish scope and root cause clearly enough that the team and client can act on your findings. Author, tune, and peer-review detection content - treat detections as code (version-controlled, reviewed), translate threat intelligence into new rules, and contribute to iterative improvement of the SIEM ruleset; onboard new log sources, including cloud and application feeds, to close coverage gaps. Own sub-cycles of the intelligence lifecycle - run structured collection against defined requirements, track actor TTPs, manage indicator lifecycles, and produce situational-awareness products that inform both detection priorities and client risk decisions. Lead incident response and drive improvement - co-ordinate containment across engineering and analyst teams, communicate incident detail clearly to client stakeholders, and turn every incident into improved detection content, hardening, or runbook coverage; design for resilience by anticipating failure modes and ensuring systems degrade gracefully. Build SOAR playbooks and auto-triage - identify toil and repetition in analyst workflows, and build automation that saves the team time and improves consistency without removing human judgement where it matters. Align security operations to UK public sector standards - ensure investigations, evidence handling, and detection coverage reflect NCSC CAF Objective C, GovAssure requirements, and lawful-monitoring obligations; feed gaps back into risk governance. Mentor junior analysts and raise team standards - pair deliberately on complex investigations, review triage work, share adversary tradecraft with the team, and help create an environment where people feel safe raising concerns and learning from mistakes. Contribute to the practice beyond your immediate engagement - improve shared SOC standards and onboarding documentation, turn good solutions into reusable playbooks and accelerators the next team can pick up, contribute detection content to practice-level repositories, and engage with cross-government security communities such as NCSC CISP and relevant ISACs. Skills, knowledge and expertise Essential Hold one of the following - Systems Security Certified Practitioner (SSCP), CompTIA Security+, or an equivalent foundational operational security credential expected of Senior SOC analysts. Desirable Certifications that would strengthen your application: Certified Cloud Security Professional (CCSP) CompTIA Advanced Security Practitioner (CASP+) HTB Certified Defensive Security Analyst (HTB CDSA) Capabilities that set strong applications apart: Experience applying structured analytical techniques - ACH, key-assumptions checks, or similar, to produce rigorous, bias-resistant intelligence assessments, and comfort peer-reviewing others' analytic tradecraft. Working knowledge of cloud security event investigation and cloud detection tuning, particularly across AWS, Azure, or GCP environments, including understanding of infrastructure-level telemetry. Experience framing security findings in risk terms for non-technical stakeholders - communicating likelihood, impact, and recommended treatment clearly, and reflecting asset criticality and threat context in prioritisation decisions. Evidence of building or improving SOAR playbooks, automated triage workflows, or equivalent automation that reduced analyst toil in a SOC or detection-engineering context. Familiarity with UK government security frameworks - in particular the NCSC CAF, GovAssure, and HMG Security Policy Framework - and experience aligning detection or response work to those standards in a government or regulated environment. Experience working within an agile or Kanban-based team model, contributing to workflow improvement, running or participating in retrospectives, and helping the team improve its own practices - not just delivering within them. Experience acting as a trusted working-level contact for client security stakeholders - anchoring on their actual outcomes, raising concerns or opportunities proactively, and contributing subject-matter expertise to proposals or bids. Tools and practice familiarity: Hands-on experience with at least one major SIEM platform (for example, Splunk, Microsoft Sentinel, or Elastic Security) including writing and tuning detection rules. Familiarity with threat intelligence platforms, OSINT tooling, or indicator lifecycle management in an operational context. Made Tech sponsors attainment of recognised cyber certifications for staff in scope. If you don't yet hold the listed credentials but are actively working toward them, or can demonstrate equivalent capability through experience, we'd encourage you to apply. Job benefits SC Eligibility An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice). Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly . click apply for full job details
FP&A Analyst Salary: Up to 60,000 Location: London (SW) Hybrid: 3 days per week in the office, 2 days WFH We are looking for an experienced FP&A Analyst to join a growing finance team. This role will focus on improving reporting processes, managing financial data and reconciliations, and providing analysis to support business decisions. Key Responsibilities Improve FP&A reporting, planning and forecasting processes. Investigate and resolve discrepancies between financial and operational systems. Build robust, repeatable reconciliation processes. Support forecasting, commercial analysis and management reporting. Identify opportunities to improve systems, processes and data quality. Present financial information clearly to non-finance stakeholders. About You Experience in FP&A, financial analysis or management accounting. Strong experience with financial planning/reporting systems such as Vena, Anaplan, TM1, Adaptive Insights, OneStream, Hyperion or similar. Strong analytical and problem-solving skills. Excellent attention to detail and a high level of data accuracy. Proactive, organised and comfortable working independently. Confident investigating data discrepancies and finding root causes. Strong Excel and data analysis skills. This is an excellent opportunity for someone who enjoys working with finance, systems and data, and who wants to improve the way FP&A operates rather than simply maintain existing processes.
Aug 11, 2026
Full time
FP&A Analyst Salary: Up to 60,000 Location: London (SW) Hybrid: 3 days per week in the office, 2 days WFH We are looking for an experienced FP&A Analyst to join a growing finance team. This role will focus on improving reporting processes, managing financial data and reconciliations, and providing analysis to support business decisions. Key Responsibilities Improve FP&A reporting, planning and forecasting processes. Investigate and resolve discrepancies between financial and operational systems. Build robust, repeatable reconciliation processes. Support forecasting, commercial analysis and management reporting. Identify opportunities to improve systems, processes and data quality. Present financial information clearly to non-finance stakeholders. About You Experience in FP&A, financial analysis or management accounting. Strong experience with financial planning/reporting systems such as Vena, Anaplan, TM1, Adaptive Insights, OneStream, Hyperion or similar. Strong analytical and problem-solving skills. Excellent attention to detail and a high level of data accuracy. Proactive, organised and comfortable working independently. Confident investigating data discrepancies and finding root causes. Strong Excel and data analysis skills. This is an excellent opportunity for someone who enjoys working with finance, systems and data, and who wants to improve the way FP&A operates rather than simply maintain existing processes.
Norton Rose Fulbright LLP
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking a Senior Application Support Analyst, with Aderant and Finance Operations experience, to join our EMEA team. This is a key role in supporting the day-to-day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other system users, including senior stakeholders in the firm. This will include delivery of ongoing system and process improvement and testing and support for new users. Key Responsibilities User Support: support application users, and respond to queries and requests from fee earners, secretaries and finance operations staff. Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and minimise errors and downtime. Work with third party support providers, IT and finance operations to resolve logged issues. Application Support: lead the provision of advanced technical support for financial systems, their SQL environment(s) and related customisations and integrations, and oversee running of regular systems routines such as month/year end processing. Systems Configuration and Administration: configure system enhancements and customisations in line with user requirements and act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs. Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes. Improve and develop procedures and processes for all stakeholders. Mentorship: coach junior team members and provide technical guidance to improve team capabilities. Skills and Experience Required We are seeking a confident, proactive, and solutions-oriented individual with experience working with financial systems and finance operations. You will need to be able to communicate effectively with a range of stakeholders at all levels across the business, including for challenging and awkward systems issues and stakeholder requests. You'll also need the following skills and experience: Ideally degree educated and/or 5+ years of experience in similar roles. Excellent customer/user service abilities, demonstrated by resolving complex user issues and working with challenging customers. Deep technical and/or application support experience and/or expertise in finance practice management systems (FPMS). Advanced SQL proficiency, as well as the ability to run queries unsupervised. Experience working within structured ITSM frameworks, such as ITIL. Experience within a large, global law firm or other professional services environment. Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) ideal. Solutions-orientated and proactive approach to work. Willingness to upskill on the job through internal and external training. Able to demonstrate a high level of discretion, sensitivity and confidentiality. Team player - flexible and willing to take on extra responsibilities to support departmental or firm objectives. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Aug 10, 2026
Full time
Practice Group / Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking a Senior Application Support Analyst, with Aderant and Finance Operations experience, to join our EMEA team. This is a key role in supporting the day-to-day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other system users, including senior stakeholders in the firm. This will include delivery of ongoing system and process improvement and testing and support for new users. Key Responsibilities User Support: support application users, and respond to queries and requests from fee earners, secretaries and finance operations staff. Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and minimise errors and downtime. Work with third party support providers, IT and finance operations to resolve logged issues. Application Support: lead the provision of advanced technical support for financial systems, their SQL environment(s) and related customisations and integrations, and oversee running of regular systems routines such as month/year end processing. Systems Configuration and Administration: configure system enhancements and customisations in line with user requirements and act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs. Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes. Improve and develop procedures and processes for all stakeholders. Mentorship: coach junior team members and provide technical guidance to improve team capabilities. Skills and Experience Required We are seeking a confident, proactive, and solutions-oriented individual with experience working with financial systems and finance operations. You will need to be able to communicate effectively with a range of stakeholders at all levels across the business, including for challenging and awkward systems issues and stakeholder requests. You'll also need the following skills and experience: Ideally degree educated and/or 5+ years of experience in similar roles. Excellent customer/user service abilities, demonstrated by resolving complex user issues and working with challenging customers. Deep technical and/or application support experience and/or expertise in finance practice management systems (FPMS). Advanced SQL proficiency, as well as the ability to run queries unsupervised. Experience working within structured ITSM frameworks, such as ITIL. Experience within a large, global law firm or other professional services environment. Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) ideal. Solutions-orientated and proactive approach to work. Willingness to upskill on the job through internal and external training. Able to demonstrate a high level of discretion, sensitivity and confidentiality. Team player - flexible and willing to take on extra responsibilities to support departmental or firm objectives. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Norton Rose Fulbright LLP
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking an Application Support Analyst, ideally with Aderant and Finance Operations experience, to join our EMEA team. This is a key role in supporting the day-to-day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other system users. This will include support for new users and delivery of ongoing system and process improvement and testing. Key Responsibilities User Support: provide support to application users, and respond to queries and requests from fee earners, secretaries and finance operations staff. Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and work with others to minimise errors and downtime. Work with third party support providers, IT and finance operations to seek resolution to logged issues. Application Support: monitor and provide technical support for financial systems, their SQL environment(s) and related customisations and integrations, and help run regular systems routines such as month/year end processing. Create and execute SQL scripts and stored procedures. Systems Administration: act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs. Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes. Analyse workflows to improve and develop procedures and processes for all stakeholders. Skills and Experience Required We are seeking a confident, proactive, and solutions-oriented individual with experience working with financial systems and finance operations. You will need to be able to communicate effectively with a range of stakeholders at all levels across the business. You'll also need the following skills and experience: Ideally degree educated and/or 3+ years of experience in similar roles. Customer service abilities, demonstrated by resolving user issues. Some experience working within structured ITSM frameworks, such as ITIL. Experience working with SQL/SSRS is ideal, as well as the ability to run queries. Technical experience and/or expertise in finance practice management systems (FPMS) advantageous. Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) advantageous. Experience within a law firm or other professional services environment ideal. Willingness to upskill on the job through internal and external training. Solutions-orientated and proactive approach to work. Able to demonstrate discretion, sensitivity and confidentiality. Team player - flexible and willing to take on extra responsibilities to support departmental or firm objectives. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Aug 10, 2026
Full time
Practice Group / Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking an Application Support Analyst, ideally with Aderant and Finance Operations experience, to join our EMEA team. This is a key role in supporting the day-to-day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other system users. This will include support for new users and delivery of ongoing system and process improvement and testing. Key Responsibilities User Support: provide support to application users, and respond to queries and requests from fee earners, secretaries and finance operations staff. Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and work with others to minimise errors and downtime. Work with third party support providers, IT and finance operations to seek resolution to logged issues. Application Support: monitor and provide technical support for financial systems, their SQL environment(s) and related customisations and integrations, and help run regular systems routines such as month/year end processing. Create and execute SQL scripts and stored procedures. Systems Administration: act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs. Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes. Analyse workflows to improve and develop procedures and processes for all stakeholders. Skills and Experience Required We are seeking a confident, proactive, and solutions-oriented individual with experience working with financial systems and finance operations. You will need to be able to communicate effectively with a range of stakeholders at all levels across the business. You'll also need the following skills and experience: Ideally degree educated and/or 3+ years of experience in similar roles. Customer service abilities, demonstrated by resolving user issues. Some experience working within structured ITSM frameworks, such as ITIL. Experience working with SQL/SSRS is ideal, as well as the ability to run queries. Technical experience and/or expertise in finance practice management systems (FPMS) advantageous. Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) advantageous. Experience within a law firm or other professional services environment ideal. Willingness to upskill on the job through internal and external training. Solutions-orientated and proactive approach to work. Able to demonstrate discretion, sensitivity and confidentiality. Team player - flexible and willing to take on extra responsibilities to support departmental or firm objectives. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Data Quality Assurance Analyst As a QA Analyst specialising in Data platforms, you'll play a key role in ensuring the accuracy and reliability of data within the organisation. Based in London, you'll focus on testing and validating data systems to support the smooth running of analytics processes. Client Details Data Quality Assurance Analyst This organisation operates in the not-for-profit sector and is based in London. Description Data Quality Assurance Analyst Lead and execute end-to-end testing activities for data solutions, ensuring accuracy, quality, and reliability across business-critical systems. Create, maintain, and execute detailed test scripts, test cases, and test scenarios for data, ETL, and pipeline testing. Validate and test Azure Data Factory (ADF) pipelines, workflows, and data integrations to ensure successful data movement and transformation. Manage defects and test activities using Azure DevOps, including defect logging, tracking, retesting, and reporting. Perform back-end data testing, analysing large datasets to identify data quality issues, inconsistencies, and root causes. Validate data models and dimensional models, ensuring data structures, relationships, and business rules are correctly implemented. Use SQL to interrogate databases, read schemas and tables, reconcile data, and verify complex data transformations. Collaborate with cross-functional Agile teams, providing clear testing feedback, quality assurance leadership, and recommendations to support successful project delivery. Profile Data Quality Assurance Analyst A successful Data Quality Assurance Analyst should have: Strong Data Testing experience with a proven ability to validate data quality, integrity, transformations, and large datasets across complex environments. Hands-on expertise with Azure Data Factory (ADF) and Azure DevOps, including ETL workflow testing, pipeline validation, test management, and defect tracking. Advanced SQL skills with the ability to write queries, interrogate databases, read schemas and tables, and perform data reconciliation and validation. Solid understanding of data modelling and dimensional modelling, including testing data relationships, facts, dimensions, and business rules. ISTQB Data Testing certification (or equivalent) and recent, demonstrable experience working in Data QA or Data Test Analyst roles within Agile delivery teams. Job Offer Data Quality Assurance Analyst Salary between 55,000 and 60,000, dependent on the level of experience. Standard benefits package included. Hybrid working flexibility. Long Fixed-term contract based in London. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Aug 10, 2026
Contractor
Data Quality Assurance Analyst As a QA Analyst specialising in Data platforms, you'll play a key role in ensuring the accuracy and reliability of data within the organisation. Based in London, you'll focus on testing and validating data systems to support the smooth running of analytics processes. Client Details Data Quality Assurance Analyst This organisation operates in the not-for-profit sector and is based in London. Description Data Quality Assurance Analyst Lead and execute end-to-end testing activities for data solutions, ensuring accuracy, quality, and reliability across business-critical systems. Create, maintain, and execute detailed test scripts, test cases, and test scenarios for data, ETL, and pipeline testing. Validate and test Azure Data Factory (ADF) pipelines, workflows, and data integrations to ensure successful data movement and transformation. Manage defects and test activities using Azure DevOps, including defect logging, tracking, retesting, and reporting. Perform back-end data testing, analysing large datasets to identify data quality issues, inconsistencies, and root causes. Validate data models and dimensional models, ensuring data structures, relationships, and business rules are correctly implemented. Use SQL to interrogate databases, read schemas and tables, reconcile data, and verify complex data transformations. Collaborate with cross-functional Agile teams, providing clear testing feedback, quality assurance leadership, and recommendations to support successful project delivery. Profile Data Quality Assurance Analyst A successful Data Quality Assurance Analyst should have: Strong Data Testing experience with a proven ability to validate data quality, integrity, transformations, and large datasets across complex environments. Hands-on expertise with Azure Data Factory (ADF) and Azure DevOps, including ETL workflow testing, pipeline validation, test management, and defect tracking. Advanced SQL skills with the ability to write queries, interrogate databases, read schemas and tables, and perform data reconciliation and validation. Solid understanding of data modelling and dimensional modelling, including testing data relationships, facts, dimensions, and business rules. ISTQB Data Testing certification (or equivalent) and recent, demonstrable experience working in Data QA or Data Test Analyst roles within Agile delivery teams. Job Offer Data Quality Assurance Analyst Salary between 55,000 and 60,000, dependent on the level of experience. Standard benefits package included. Hybrid working flexibility. Long Fixed-term contract based in London. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Overview Connecting clients to markets - and talent to opportunity. With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets - focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth. Job Purpose This is a front-office analytical generalist role within the OTC Trading business, spanning trade and product support, platform support, new product implementation, business management, capital analysis and process improvement. The role is designed to give the successful candidate broad exposure to the operating model of an institutional OTC derivatives business, with the expectation that they will progressively take ownership of one or more functional areas over time. Candidate Profile This role is suited to a high-calibre analytical generalist with strong intellectual curiosity, sound judgement and the ability to become effective quickly in unfamiliar subject matter. The ideal candidate may not yet be a specialist in OTC derivatives, but will be able to absorb complexity, ask good questions, structure problems clearly and build credibility with Trading, Quant, Risk, Treasury, Operations, Technology and Compliance colleagues. Over time, the successful candidate will be expected to develop deeper ownership of one or more functional areas. Responsibilities Across all areas, the role requires strong analytical judgement, intellectual curiosity, the ability to learn unfamiliar products and systems quickly, and the confidence to operate in an evolving front-office environment where responsibilities may not always be neatly defined. Business Management Support capital management activities, including funding, FX exposure, liquidity management, intercompany capital flows and related analysis, working closely with Treasury teams. Build and maintain reporting that helps management understand trading activity, revenues, return on capital, capital utilisation and business performance. Analyse data, identify trends, explain drivers and help convert business information into actionable management insight. Prepare materials for management meetings, governance forums and strategic business reviews. Platform Support Support client and broker onboarding onto trading platforms, including configuration, access and product setup. Act as business-facing support for client and broker platform queries, distinguishing straightforward user issues from matters requiring Technology or Quant involvement. Track recurring platform issues, identify root causes where possible, and help improve support processes, documentation and user experience. Assist with user testing, rollout and adoption of new platform functionality. Trade & Product Support Develop a practical understanding of OTC product structures, trading workflows and lifecycle events across FX, Energy and Agricultural products. Support traders with product setup, trade booking, workflow queries and operational issues, working closely with US-based Trade & Product Support colleagues. Help identify recurring issues, control gaps or workflow inefficiencies, and support improvements to coverage, process and escalation. New Product Process Support the administration and continuous improvement of the New Product Approval Process. Coordinate implementation of approved products between Trading, Risk, Operations, Technology, Treasury and Compliance. Track implementation progress, outstanding actions, dependencies and readiness for release. Maintain process documentation and contribute to clear, scalable governance practices as the product set expands. Continuous Improvement Identify opportunities to improve processes and reduce manual effort, including through use of AI technology. Author and maintain business process and workflow documentation. Support implementation of new tools and business initiatives. Qualifications Knowledge and Experience Essential Profile Strong academic and/or professional track record in an analytically demanding environment. Ability to work with data, identify patterns, explain drivers and produce clear analysis for decision-making. Clear written and verbal communication, including the ability to explain complex issues concisely. Strong judgement, ownership and follow-through, including the ability to manage ambiguity and elevate appropriately. Comfortable working in a fast-moving front-office environment with changing priorities. Relevant Experience Approximately 4-8 years' professional experience in financial markets, consulting, business analysis, product control, operations, technology, data analysis or another analytically demanding environment. Prior exposure to OTC derivatives, trading workflows, Treasury, Risk, Operations, platform support or business management would be helpful but is not required. Strong Excel capability is expected; SQL, Power BI, Python or similar tools would be advantageous. Exposure to Murex or other trading platforms would be beneficial but is not a prerequisite. Qualifications Bachelor's degree in Finance, Economics, Mathematics, Engineering, Computer Science or another analytically rigorous discipline. To land this role you will need: Strong analytical and problem-solving ability. Excellent organisational skills with the ability to manage multiple priorities. Strong interpersonal skills, with confidence working with senior stakeholders and specialist teams. Excellent written and verbal communication. Comfortable working independently in a fast-moving, evolving front-office environment. Curious mindset with a willingness to learn new products, systems and business areas. High attention to detail while maintaining awareness of the wider business context. Ability to identify process improvements and drive change. Team oriented and collaborative, with a proactive mindset and a willingness to take ownership and drive issues through to resolution.
Aug 07, 2026
Full time
Overview Connecting clients to markets - and talent to opportunity. With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets - focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth. Job Purpose This is a front-office analytical generalist role within the OTC Trading business, spanning trade and product support, platform support, new product implementation, business management, capital analysis and process improvement. The role is designed to give the successful candidate broad exposure to the operating model of an institutional OTC derivatives business, with the expectation that they will progressively take ownership of one or more functional areas over time. Candidate Profile This role is suited to a high-calibre analytical generalist with strong intellectual curiosity, sound judgement and the ability to become effective quickly in unfamiliar subject matter. The ideal candidate may not yet be a specialist in OTC derivatives, but will be able to absorb complexity, ask good questions, structure problems clearly and build credibility with Trading, Quant, Risk, Treasury, Operations, Technology and Compliance colleagues. Over time, the successful candidate will be expected to develop deeper ownership of one or more functional areas. Responsibilities Across all areas, the role requires strong analytical judgement, intellectual curiosity, the ability to learn unfamiliar products and systems quickly, and the confidence to operate in an evolving front-office environment where responsibilities may not always be neatly defined. Business Management Support capital management activities, including funding, FX exposure, liquidity management, intercompany capital flows and related analysis, working closely with Treasury teams. Build and maintain reporting that helps management understand trading activity, revenues, return on capital, capital utilisation and business performance. Analyse data, identify trends, explain drivers and help convert business information into actionable management insight. Prepare materials for management meetings, governance forums and strategic business reviews. Platform Support Support client and broker onboarding onto trading platforms, including configuration, access and product setup. Act as business-facing support for client and broker platform queries, distinguishing straightforward user issues from matters requiring Technology or Quant involvement. Track recurring platform issues, identify root causes where possible, and help improve support processes, documentation and user experience. Assist with user testing, rollout and adoption of new platform functionality. Trade & Product Support Develop a practical understanding of OTC product structures, trading workflows and lifecycle events across FX, Energy and Agricultural products. Support traders with product setup, trade booking, workflow queries and operational issues, working closely with US-based Trade & Product Support colleagues. Help identify recurring issues, control gaps or workflow inefficiencies, and support improvements to coverage, process and escalation. New Product Process Support the administration and continuous improvement of the New Product Approval Process. Coordinate implementation of approved products between Trading, Risk, Operations, Technology, Treasury and Compliance. Track implementation progress, outstanding actions, dependencies and readiness for release. Maintain process documentation and contribute to clear, scalable governance practices as the product set expands. Continuous Improvement Identify opportunities to improve processes and reduce manual effort, including through use of AI technology. Author and maintain business process and workflow documentation. Support implementation of new tools and business initiatives. Qualifications Knowledge and Experience Essential Profile Strong academic and/or professional track record in an analytically demanding environment. Ability to work with data, identify patterns, explain drivers and produce clear analysis for decision-making. Clear written and verbal communication, including the ability to explain complex issues concisely. Strong judgement, ownership and follow-through, including the ability to manage ambiguity and elevate appropriately. Comfortable working in a fast-moving front-office environment with changing priorities. Relevant Experience Approximately 4-8 years' professional experience in financial markets, consulting, business analysis, product control, operations, technology, data analysis or another analytically demanding environment. Prior exposure to OTC derivatives, trading workflows, Treasury, Risk, Operations, platform support or business management would be helpful but is not required. Strong Excel capability is expected; SQL, Power BI, Python or similar tools would be advantageous. Exposure to Murex or other trading platforms would be beneficial but is not a prerequisite. Qualifications Bachelor's degree in Finance, Economics, Mathematics, Engineering, Computer Science or another analytically rigorous discipline. To land this role you will need: Strong analytical and problem-solving ability. Excellent organisational skills with the ability to manage multiple priorities. Strong interpersonal skills, with confidence working with senior stakeholders and specialist teams. Excellent written and verbal communication. Comfortable working independently in a fast-moving, evolving front-office environment. Curious mindset with a willingness to learn new products, systems and business areas. High attention to detail while maintaining awareness of the wider business context. Ability to identify process improvements and drive change. Team oriented and collaborative, with a proactive mindset and a willingness to take ownership and drive issues through to resolution.
Job Summary Opportunity to join Insulet as a Customer Care Data Lead (Senior Data Analyst), playing a key role in shaping data governance, reporting standards, and analytics across our International Customer Care organization. This strategic position combines business data ownership with strong technical expertise in SQL, Python, data modelling, Microsoft Fabric, and enterprise data platforms to deliver trusted, actionable insights that drive decision-making. Based in either our London or Lisbon office, the successful candidate will partner with cross-functional stakeholders to strengthen data quality, enable scalable reporting solutions, and advance a data-driven culture across Customer Care. Experience in healthcare, pharmaceuticals, or medical devices is advantageous. Position Overview The Customer Care Data Lead is responsible for ensuring Customer Care data is clearly defined, consistently used, and aligned to business processes across the International Customer Care organization. This role serves as the business owner for Customer Care data definitions, metric logic, reporting requirements, data-quality expectations, and operational interpretation. The role ensures that Customer Care reporting and analytics reflect how the business operates and that insights are trusted, explainable, and actionable. Working closely with Global Insights & Analytics, Business Operations, CTO and external partners, the Customer Care Data Lead establishes standards and governance processes that ensure consistency across reporting solutions, semantic models, datasets, and operational metrics. This role requires strong technical expertise in SQL, Python, DAX, data modelling, and modern analytics platforms such as Microsoft Fabric. This technical foundation is essential to review solution designs, validate business logic, influence architectural decisions, and ensure compliance with governance standards. The role plays a strategic leadership position in driving data quality, metric consistency, reporting standardisation, data literacy, and self-service analytics enablement across International Customer Care organization. Responsibilities Customer Care Data Ownership & Business Definitions Own and maintain Customer Care business definitions, KPI logic, reporting requirements, and metric standards. Establish and maintain consistent calculation, interpretation, and usage of metrics across all reporting assets. Partner with stakeholders to define reporting logic, inclusions, exclusions, and measurement methodologies. Customer Care Data Governance & Quality Act as the business owner and steward for Customer Care reporting data. Define data quality standards and ensure ongoing accuracy, consistency, and reliability. Partner with IT, Data Engineering, and Analytics teams to investigate data discrepancies and resolve root causes. Govern the lifecycle of metrics, including creation, updates, and retirement. Reporting & Analytics Enablement Translate business needs into reporting and analytics requirements. Govern semantic models, dataset structures, and reporting standards. Validate dashboards, scorecards, datasets, and analytical outputs against agreed business definitions. Enable stakeholders to accurately understand, interpret, and use Customer Care metrics. Cross-System Business Process Alignment Ensure reporting accurately reflects Customer Care processes, workflows, and business practices. Map data flows across systems and identify process gaps impacting reporting quality. Drive standardization of Customer Care reporting across regions, markets, and operational teams. Continuous Improvement Identify opportunities to reduce reporting duplication, manual reconciliation, and inconsistent metric usage. Recommend improvements to reporting processes, data capture practices, and governance routines. Develop and maintain reporting standards, templates, and documentation to support scalable analytics. Required Skills and Competencies Autonomous, flexible, and capable of managing multiple technical activities simultaneously in a fast-paced environment. Strong problem-solving skills with the ability to diagnose complex data issues and deliver scalable solutions. Experience designing and implementing standard frameworks, governance models, and operational data procedures. Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders. Strong collaboration and mentoring mindset, with the ability to uplift team capability. Positive, results-oriented, logical, and detail-focused approach. Ability to rapidly learn new technologies, data models, and platforms. Critical thinking, analytical mindset, strong initiative, and commitment to customer experience excellence. Experience in healthcare, pharma, or medical devices is a plus. Education and Experience Bachelor's Degree in Engineering, Computer Science, Data Science, or equivalent experience. 5+ years of experience in Data Engineering, Analytics Engineering, or related fields. Hands on experience with Microsoft Fabric (Lakehouse, Dataflows Gen2, Pipelines, Notebooks) and/or Databricks. Strong proficiency in SQL, Spark, and Python, with experience across enterprise systems (CRM, ERP, AWS, WFM). Experience integrating large datasets across platforms such as Salesforce, SAP, and AWS. Experience implementing data quality and governance procedures. Experience enriching datasets using LLMs is considered an advantage. Additional Information Travel is estimated at 10%, depending on business needs. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non insulin subcutaneous drugs across other therapeutic areas. For more information, please visit and We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us here. Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights) Insulet employees are all focused on the same goal - to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer centric focus position us as global pioneers - leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access. 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Aug 06, 2026
Full time
Job Summary Opportunity to join Insulet as a Customer Care Data Lead (Senior Data Analyst), playing a key role in shaping data governance, reporting standards, and analytics across our International Customer Care organization. This strategic position combines business data ownership with strong technical expertise in SQL, Python, data modelling, Microsoft Fabric, and enterprise data platforms to deliver trusted, actionable insights that drive decision-making. Based in either our London or Lisbon office, the successful candidate will partner with cross-functional stakeholders to strengthen data quality, enable scalable reporting solutions, and advance a data-driven culture across Customer Care. Experience in healthcare, pharmaceuticals, or medical devices is advantageous. Position Overview The Customer Care Data Lead is responsible for ensuring Customer Care data is clearly defined, consistently used, and aligned to business processes across the International Customer Care organization. This role serves as the business owner for Customer Care data definitions, metric logic, reporting requirements, data-quality expectations, and operational interpretation. The role ensures that Customer Care reporting and analytics reflect how the business operates and that insights are trusted, explainable, and actionable. Working closely with Global Insights & Analytics, Business Operations, CTO and external partners, the Customer Care Data Lead establishes standards and governance processes that ensure consistency across reporting solutions, semantic models, datasets, and operational metrics. This role requires strong technical expertise in SQL, Python, DAX, data modelling, and modern analytics platforms such as Microsoft Fabric. This technical foundation is essential to review solution designs, validate business logic, influence architectural decisions, and ensure compliance with governance standards. The role plays a strategic leadership position in driving data quality, metric consistency, reporting standardisation, data literacy, and self-service analytics enablement across International Customer Care organization. Responsibilities Customer Care Data Ownership & Business Definitions Own and maintain Customer Care business definitions, KPI logic, reporting requirements, and metric standards. Establish and maintain consistent calculation, interpretation, and usage of metrics across all reporting assets. Partner with stakeholders to define reporting logic, inclusions, exclusions, and measurement methodologies. Customer Care Data Governance & Quality Act as the business owner and steward for Customer Care reporting data. Define data quality standards and ensure ongoing accuracy, consistency, and reliability. Partner with IT, Data Engineering, and Analytics teams to investigate data discrepancies and resolve root causes. Govern the lifecycle of metrics, including creation, updates, and retirement. Reporting & Analytics Enablement Translate business needs into reporting and analytics requirements. Govern semantic models, dataset structures, and reporting standards. Validate dashboards, scorecards, datasets, and analytical outputs against agreed business definitions. Enable stakeholders to accurately understand, interpret, and use Customer Care metrics. Cross-System Business Process Alignment Ensure reporting accurately reflects Customer Care processes, workflows, and business practices. Map data flows across systems and identify process gaps impacting reporting quality. Drive standardization of Customer Care reporting across regions, markets, and operational teams. Continuous Improvement Identify opportunities to reduce reporting duplication, manual reconciliation, and inconsistent metric usage. Recommend improvements to reporting processes, data capture practices, and governance routines. Develop and maintain reporting standards, templates, and documentation to support scalable analytics. Required Skills and Competencies Autonomous, flexible, and capable of managing multiple technical activities simultaneously in a fast-paced environment. Strong problem-solving skills with the ability to diagnose complex data issues and deliver scalable solutions. Experience designing and implementing standard frameworks, governance models, and operational data procedures. Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders. Strong collaboration and mentoring mindset, with the ability to uplift team capability. Positive, results-oriented, logical, and detail-focused approach. Ability to rapidly learn new technologies, data models, and platforms. Critical thinking, analytical mindset, strong initiative, and commitment to customer experience excellence. Experience in healthcare, pharma, or medical devices is a plus. Education and Experience Bachelor's Degree in Engineering, Computer Science, Data Science, or equivalent experience. 5+ years of experience in Data Engineering, Analytics Engineering, or related fields. Hands on experience with Microsoft Fabric (Lakehouse, Dataflows Gen2, Pipelines, Notebooks) and/or Databricks. Strong proficiency in SQL, Spark, and Python, with experience across enterprise systems (CRM, ERP, AWS, WFM). Experience integrating large datasets across platforms such as Salesforce, SAP, and AWS. Experience implementing data quality and governance procedures. Experience enriching datasets using LLMs is considered an advantage. Additional Information Travel is estimated at 10%, depending on business needs. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non insulin subcutaneous drugs across other therapeutic areas. For more information, please visit and We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us here. Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights) Insulet employees are all focused on the same goal - to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer centric focus position us as global pioneers - leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access. 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Customer Care Data LeadApplyremote type: Hybridlocations: London, United Kingdom: Lisbon, Estremaduratime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 1, 2026 (30+ days left to apply)job requisition id: REQ-1Job SummaryOpportunity to join Insulet as a Customer Care Data Lead (Senior Data Analyst), playing a key role in shaping data governance, reporting standards, and analytics across our International Customer Care organization. This strategic position combines business data ownership with strong technical expertise in SQL, Python, data modelling, Microsoft Fabric, and enterprise data platforms to deliver trusted, actionable insights that drive decision-making. Based in either our London or Lisbon office, the successful candidate will partner with cross-functional stakeholders to strengthen data quality, enable scalable reporting solutions, and advance a data-driven culture across Customer Care. Experience in healthcare, pharmaceuticals, or medical devices is advantageous. Position Overview: The Customer Care Data Lead is responsible for ensuring Customer Care data is clearly defined, consistently used, and aligned to business processes across the International Customer Care organization.This role serves as the business owner for Customer Care data definitions, metric logic, reporting requirements, data-quality expectations, and operational interpretation. The role ensures that Customer Care reporting and analytics reflect how the business operates and that insights are trusted, explainable, and actionable.Working closely with Global Insights & Analytics, Business Operations, CTO and external partners, the Customer Care Data Lead establishes standards and governance processes that ensure consistency across reporting solutions, semantic models, datasets, and operational metrics.This role requires strong technical expertise in SQL, Python, DAX, data modelling, and modern analytics platforms such as Microsoft Fabric. This technical foundation is essential to review solution designs, validate business logic, influence architectural decisions, and ensure compliance with governance standards.The role plays a strategic leadership position in driving data quality, metric consistency, reporting standardisation, data literacy, and self-service analytics enablement across International Customer Care organization. Responsibilities Customer Care Data Ownership & Business Definitions Own and maintain Customer Care business definitions, KPI logic, reporting requirements, and metric standards. Establish and maintain consistent calculation, interpretation, and usage of metrics across all reporting assets. Partner with stakeholders to define reporting logic, inclusions, exclusions, and measurement methodologies. Customer Care Data Governance & Quality Act as the business owner and steward for Customer Care reporting data. Define data quality standards and ensure ongoing accuracy, consistency, and reliability. Partner with IT, Data Engineering, and Analytics teams to investigate data discrepancies and resolve root causes. Govern the lifecycle of metrics, including creation, updates, and retirement. Reporting & Analytics Enablement Translate business needs into reporting and analytics requirements. Govern semantic models, dataset structures, and reporting standards. Validate dashboards, scorecards, datasets, and analytical outputs against agreed business definitions. Enable stakeholders to accurately understand, interpret, and use Customer Care metrics. Cross-System Business Process Alignment Ensure reporting accurately reflects Customer Care processes, workflows, and business practices. Map data flows across systems and identify process gaps impacting reporting quality. Drive standardization of Customer Care reporting across regions, markets, and operational teams. Continuous Improvement Identify opportunities to reduce reporting duplication, manual reconciliation, and inconsistent metric usage. Recommend improvements to reporting processes, data capture practices, and governance routines. Develop and maintain reporting standards, templates, and documentation to support scalable analytics. Required Skills and Competencies Autonomous, flexible, and capable of managing multiple technical activities simultaneously in a fast-paced environment. Strong problem-solving skills with the ability to diagnose complex data issues and deliver scalable solutions. Experience designing and implementing standard frameworks, governance models, and operational data procedures. Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders. Strong collaboration and mentoring mindset, with the ability to uplift team capability. Positive, results-oriented, logical, and detail-focused approach. Ability to rapidly learn new technologies, data models, and platforms. Critical thinking, analytical mindset, strong initiative, and commitment to customer experience excellence. Experience in healthcare, pharma, or medical devices is a plus. Education and Experience Bachelor's Degree in Engineering, Computer Science, Data Science, or equivalent experience. 5+ years of experience in Data Engineering, Analytics Engineering, or related fields. Hands-on experience with Microsoft Fabric (Lakehouse, Dataflows Gen2, Pipelines, Notebooks) and/or Databricks. Strong proficiency in SQL, Spark, and Python, with experience across enterprise systems (CRM, ERP, AWS, WFM). Experience integrating large datasets across platforms such as Salesforce, SAP, and AWS. Experience implementing data quality and governance procedures. Experience enriching datasets using LLMs is considered an advantage. Additional Information Travel is estimated at 10%, depending on business needs.Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit and We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us here.
Aug 05, 2026
Full time
Customer Care Data LeadApplyremote type: Hybridlocations: London, United Kingdom: Lisbon, Estremaduratime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 1, 2026 (30+ days left to apply)job requisition id: REQ-1Job SummaryOpportunity to join Insulet as a Customer Care Data Lead (Senior Data Analyst), playing a key role in shaping data governance, reporting standards, and analytics across our International Customer Care organization. This strategic position combines business data ownership with strong technical expertise in SQL, Python, data modelling, Microsoft Fabric, and enterprise data platforms to deliver trusted, actionable insights that drive decision-making. Based in either our London or Lisbon office, the successful candidate will partner with cross-functional stakeholders to strengthen data quality, enable scalable reporting solutions, and advance a data-driven culture across Customer Care. Experience in healthcare, pharmaceuticals, or medical devices is advantageous. Position Overview: The Customer Care Data Lead is responsible for ensuring Customer Care data is clearly defined, consistently used, and aligned to business processes across the International Customer Care organization.This role serves as the business owner for Customer Care data definitions, metric logic, reporting requirements, data-quality expectations, and operational interpretation. The role ensures that Customer Care reporting and analytics reflect how the business operates and that insights are trusted, explainable, and actionable.Working closely with Global Insights & Analytics, Business Operations, CTO and external partners, the Customer Care Data Lead establishes standards and governance processes that ensure consistency across reporting solutions, semantic models, datasets, and operational metrics.This role requires strong technical expertise in SQL, Python, DAX, data modelling, and modern analytics platforms such as Microsoft Fabric. This technical foundation is essential to review solution designs, validate business logic, influence architectural decisions, and ensure compliance with governance standards.The role plays a strategic leadership position in driving data quality, metric consistency, reporting standardisation, data literacy, and self-service analytics enablement across International Customer Care organization. Responsibilities Customer Care Data Ownership & Business Definitions Own and maintain Customer Care business definitions, KPI logic, reporting requirements, and metric standards. Establish and maintain consistent calculation, interpretation, and usage of metrics across all reporting assets. Partner with stakeholders to define reporting logic, inclusions, exclusions, and measurement methodologies. Customer Care Data Governance & Quality Act as the business owner and steward for Customer Care reporting data. Define data quality standards and ensure ongoing accuracy, consistency, and reliability. Partner with IT, Data Engineering, and Analytics teams to investigate data discrepancies and resolve root causes. Govern the lifecycle of metrics, including creation, updates, and retirement. Reporting & Analytics Enablement Translate business needs into reporting and analytics requirements. Govern semantic models, dataset structures, and reporting standards. Validate dashboards, scorecards, datasets, and analytical outputs against agreed business definitions. Enable stakeholders to accurately understand, interpret, and use Customer Care metrics. Cross-System Business Process Alignment Ensure reporting accurately reflects Customer Care processes, workflows, and business practices. Map data flows across systems and identify process gaps impacting reporting quality. Drive standardization of Customer Care reporting across regions, markets, and operational teams. Continuous Improvement Identify opportunities to reduce reporting duplication, manual reconciliation, and inconsistent metric usage. Recommend improvements to reporting processes, data capture practices, and governance routines. Develop and maintain reporting standards, templates, and documentation to support scalable analytics. Required Skills and Competencies Autonomous, flexible, and capable of managing multiple technical activities simultaneously in a fast-paced environment. Strong problem-solving skills with the ability to diagnose complex data issues and deliver scalable solutions. Experience designing and implementing standard frameworks, governance models, and operational data procedures. Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders. Strong collaboration and mentoring mindset, with the ability to uplift team capability. Positive, results-oriented, logical, and detail-focused approach. Ability to rapidly learn new technologies, data models, and platforms. Critical thinking, analytical mindset, strong initiative, and commitment to customer experience excellence. Experience in healthcare, pharma, or medical devices is a plus. Education and Experience Bachelor's Degree in Engineering, Computer Science, Data Science, or equivalent experience. 5+ years of experience in Data Engineering, Analytics Engineering, or related fields. Hands-on experience with Microsoft Fabric (Lakehouse, Dataflows Gen2, Pipelines, Notebooks) and/or Databricks. Strong proficiency in SQL, Spark, and Python, with experience across enterprise systems (CRM, ERP, AWS, WFM). Experience integrating large datasets across platforms such as Salesforce, SAP, and AWS. Experience implementing data quality and governance procedures. Experience enriching datasets using LLMs is considered an advantage. Additional Information Travel is estimated at 10%, depending on business needs.Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit and We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us here.
Pricing Analyst 12 month FTC Location: London (Hybrid 2 days per week in the office) Are you an analytical problem solver with a passion for turning data into commercial impact? We're looking for an experienced Pricing Analyst to join a growing analytics team where you'll play a key role in shaping pricing strategy across a fast-paced ecommerce environment. Working with large datasets, you'll help drive smarter buying and selling decisions through insightful analysis, experimentation, and data-driven recommendations. This is an excellent opportunity to work at the heart of a business undergoing an exciting pricing transformation, collaborating with commercial, product, technology, operations, and analytics teams to influence strategic decisions. What You'll Be Doing Lead end-to-end analytics projects from data preparation through to actionable business recommendations. Build and maintain dashboards and reporting that support pricing decisions. Analyse pricing performance, customer behaviour, and commercial trends. Design, execute, and evaluate pricing experiments and A/B tests. Analyse pricing simulations and measure business impact. Identify opportunities through root cause analysis and commercial insight. Present findings clearly to both technical and non-technical stakeholders. Automate reporting processes to improve efficiency. Work closely with Product, Technology, Commercial, and Operations teams on pricing initiatives. What We're Looking For 5+ years' experience in an analytics or data-focused role. Strong SQL skills with experience querying large datasets. Experience building dashboards using Power BI, Tableau, or Looker. Knowledge of Python or R for data analysis. Strong understanding of statistical analysis and experimentation. Excellent communication and stakeholder management skills. Experience within ecommerce, marketplaces, retail, or another commercial environment is highly desirable. Degree in Mathematics, Statistics, Computer Science, or a related discipline. Desirable Experience Customer segmentation and behavioural analysis. Lifetime Value (LTV) modelling. Predictive analytics and forecasting. Google Cloud Platform or similar cloud data environments. What's on Offer Work on commercially significant pricing initiatives that directly influence business performance. Exposure to large-scale datasets and modern analytics tools. A collaborative, data-driven culture with opportunities to shape the future of pricing. Hybrid working with flexibility. Excellent opportunities for professional development and career progression. If you're passionate about using data to solve commercial challenges and enjoy working in a collaborative, fast-moving environment, we'd love to hear from you.
Aug 04, 2026
Contractor
Pricing Analyst 12 month FTC Location: London (Hybrid 2 days per week in the office) Are you an analytical problem solver with a passion for turning data into commercial impact? We're looking for an experienced Pricing Analyst to join a growing analytics team where you'll play a key role in shaping pricing strategy across a fast-paced ecommerce environment. Working with large datasets, you'll help drive smarter buying and selling decisions through insightful analysis, experimentation, and data-driven recommendations. This is an excellent opportunity to work at the heart of a business undergoing an exciting pricing transformation, collaborating with commercial, product, technology, operations, and analytics teams to influence strategic decisions. What You'll Be Doing Lead end-to-end analytics projects from data preparation through to actionable business recommendations. Build and maintain dashboards and reporting that support pricing decisions. Analyse pricing performance, customer behaviour, and commercial trends. Design, execute, and evaluate pricing experiments and A/B tests. Analyse pricing simulations and measure business impact. Identify opportunities through root cause analysis and commercial insight. Present findings clearly to both technical and non-technical stakeholders. Automate reporting processes to improve efficiency. Work closely with Product, Technology, Commercial, and Operations teams on pricing initiatives. What We're Looking For 5+ years' experience in an analytics or data-focused role. Strong SQL skills with experience querying large datasets. Experience building dashboards using Power BI, Tableau, or Looker. Knowledge of Python or R for data analysis. Strong understanding of statistical analysis and experimentation. Excellent communication and stakeholder management skills. Experience within ecommerce, marketplaces, retail, or another commercial environment is highly desirable. Degree in Mathematics, Statistics, Computer Science, or a related discipline. Desirable Experience Customer segmentation and behavioural analysis. Lifetime Value (LTV) modelling. Predictive analytics and forecasting. Google Cloud Platform or similar cloud data environments. What's on Offer Work on commercially significant pricing initiatives that directly influence business performance. Exposure to large-scale datasets and modern analytics tools. A collaborative, data-driven culture with opportunities to shape the future of pricing. Hybrid working with flexibility. Excellent opportunities for professional development and career progression. If you're passionate about using data to solve commercial challenges and enjoy working in a collaborative, fast-moving environment, we'd love to hear from you.
Stock Analyst Wrexham office 2 days and 3 days at home £26,500 Working for an expanding re-distributor supplying restaurant chains throughout Europe and warehousing services for large online retailers. The company's offices are based in Wrexham, North Wales. The successful applicant will be responsible for maintaining stock integrity, supporting product compliance processes, and ensuring audit readiness across all sites. The role reports directly to the Stock Control & Compliance Manager. Key Responsibilities/Skills: The candidate will play a key role in safeguarding stock accuracy, supporting inbound quality checks, and contributing to audit and compliance requirements. The role requires strong problem-solving skills, intermediate Excel proficiency, a systems focused mindset, excellent attention to detail, and an inquisitive approach. Main Duties: Audit & Product Compliance Maintain compliance documentation, including LTSDs (Long term supplier declaration) and supplier product records Conduct data checks for current and new products (GS1 standards, barcodes, labels, and product specifications) Assist with traceability exercises, mock recalls, and audit preparation Gather and organise data related to product recalls, quality concerns, and audit evidence Support the review and implementation of product regulatory or legislative changes Stock Integrity & Traceability Develop a strong understanding of stock systems, transactions, and data flows Serve as a key point of contact for stock-related enquiries Reconcile stock data between Sage X3 and third-party WMS platforms Proactively investigate and resolve discrepancies, stock-on-hold issues and allocation problems Monitor inventories, shelf life, part pallets, rotation and cycle counts, ensuring accurate reconciliation and reporting Process stock adjustments and disposals when required Inbound & Quality Control Monitor receiving schedules and request or verify shipping and delivery documentation Update system records for order changes (codes, dates, quantities) Analyse BBE / shelf life and liaise with suppliers as required Share pre-advice documentation with warehouses and proactively highlight anomalies or deviations Check and confirm goods receipts and process them promptly in the system Work with suppliers and warehouses to resolve variances, damages, quality issues, and other non-conformities affecting stock accuracy Handle the registration, tracking, and closure of purchase returns and outstanding enquiries to maintain accurate inventory records Additional Responsibilities Support weekly/monthly stock cut-offs and maintain stock reporting/KPIs Assist with product creation in the system Identify and analyse recurring issues, perform root-cause analysis, and recommend improvements Adhere to established processes and procedures and contribute to their continuous improvement Support system testing or updates related to stock workflow Undertake additional duties as required Essential Skills & Qualifications: Exceptional attention to detail and strong record-keeping accuracy Problem-solving ability, with a practical and compliance-focused approach Intermediate Excel proficiency (e.g., formulas, lookups, pivot tables) Strong communication skills, both written and verbal Ability to prioritise, work independently, and manage workload effectively Desired Skills & Experience: Minimum one year in a stock control or inventory environment Familiarity with GS1 standards and product compliance requirements Experience with Sage X3 or similar ERP systems Familiarity with EDI transactions (e.g. purchase orders, ASNs, or goods receipt confirmations) Understanding of supply chain and distribution principles Hours: 37.5 hours per week Monday to Thursday: 9 am to 5 pm (30 min lunch) Friday: 8 am to 4 pm (30 min lunch) Why Join Us? 28 days holiday, including bank holidays Company pension scheme Benenden Health membership Free eye test voucher Free annual flu jab Mental Health First Aid Team support Regular company events Free on-site parking A supportive and collaborative work environment Hybrid working arrangement (minimum 2 office days)
Aug 04, 2026
Full time
Stock Analyst Wrexham office 2 days and 3 days at home £26,500 Working for an expanding re-distributor supplying restaurant chains throughout Europe and warehousing services for large online retailers. The company's offices are based in Wrexham, North Wales. The successful applicant will be responsible for maintaining stock integrity, supporting product compliance processes, and ensuring audit readiness across all sites. The role reports directly to the Stock Control & Compliance Manager. Key Responsibilities/Skills: The candidate will play a key role in safeguarding stock accuracy, supporting inbound quality checks, and contributing to audit and compliance requirements. The role requires strong problem-solving skills, intermediate Excel proficiency, a systems focused mindset, excellent attention to detail, and an inquisitive approach. Main Duties: Audit & Product Compliance Maintain compliance documentation, including LTSDs (Long term supplier declaration) and supplier product records Conduct data checks for current and new products (GS1 standards, barcodes, labels, and product specifications) Assist with traceability exercises, mock recalls, and audit preparation Gather and organise data related to product recalls, quality concerns, and audit evidence Support the review and implementation of product regulatory or legislative changes Stock Integrity & Traceability Develop a strong understanding of stock systems, transactions, and data flows Serve as a key point of contact for stock-related enquiries Reconcile stock data between Sage X3 and third-party WMS platforms Proactively investigate and resolve discrepancies, stock-on-hold issues and allocation problems Monitor inventories, shelf life, part pallets, rotation and cycle counts, ensuring accurate reconciliation and reporting Process stock adjustments and disposals when required Inbound & Quality Control Monitor receiving schedules and request or verify shipping and delivery documentation Update system records for order changes (codes, dates, quantities) Analyse BBE / shelf life and liaise with suppliers as required Share pre-advice documentation with warehouses and proactively highlight anomalies or deviations Check and confirm goods receipts and process them promptly in the system Work with suppliers and warehouses to resolve variances, damages, quality issues, and other non-conformities affecting stock accuracy Handle the registration, tracking, and closure of purchase returns and outstanding enquiries to maintain accurate inventory records Additional Responsibilities Support weekly/monthly stock cut-offs and maintain stock reporting/KPIs Assist with product creation in the system Identify and analyse recurring issues, perform root-cause analysis, and recommend improvements Adhere to established processes and procedures and contribute to their continuous improvement Support system testing or updates related to stock workflow Undertake additional duties as required Essential Skills & Qualifications: Exceptional attention to detail and strong record-keeping accuracy Problem-solving ability, with a practical and compliance-focused approach Intermediate Excel proficiency (e.g., formulas, lookups, pivot tables) Strong communication skills, both written and verbal Ability to prioritise, work independently, and manage workload effectively Desired Skills & Experience: Minimum one year in a stock control or inventory environment Familiarity with GS1 standards and product compliance requirements Experience with Sage X3 or similar ERP systems Familiarity with EDI transactions (e.g. purchase orders, ASNs, or goods receipt confirmations) Understanding of supply chain and distribution principles Hours: 37.5 hours per week Monday to Thursday: 9 am to 5 pm (30 min lunch) Friday: 8 am to 4 pm (30 min lunch) Why Join Us? 28 days holiday, including bank holidays Company pension scheme Benenden Health membership Free eye test voucher Free annual flu jab Mental Health First Aid Team support Regular company events Free on-site parking A supportive and collaborative work environment Hybrid working arrangement (minimum 2 office days)
Data Operations SpecialistApplylocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R3435 Business Unit: Data Strategy Group Industry: No Industry Overview Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit Overview / Scope The Data Operations Specialist is responsible for owning and advancing enterprise-wide data standards, processes, and controls. This role serves as a senior individual contributor within Data Operations, providing subject-matter expertise, operational leadership, and strategic execution across the data lifecycle. You will design and drive initiatives that improve data quality, resilience, governance, and scalability, while acting as a trusted partner to business leaders and technology teams. Responsibilities Ongoing Data Management: Own and optimize Data Operations pipelines, with deep expertise in cleansing, and maintaining corporate structures and company- data. Establish best practices and standards for ongoing data management. Incident Management & Resolution: Serve as the escalation point for complex or high-impact data issues. Lead root cause analysis, post-mortems, and the design of long-term preventative solutions to reduce operational risk. Knowledge Leadership: Act as a subject-matter expert in company-level data and data flows across the firm. Proactively leverage this knowledge to answer complex internal questions, mentor junior team members, and influence data-related decision-making. Operational Excellence: Architect and drive advanced automation initiatives across Data Operations, including workflow optimization, system enhancements, data validation frameworks, monitoring solutions, and enterprise reporting. Collaboration & Stakeholder Partnership: Partner closely with Banker Success, Product, Engineering, and other stakeholders to translate business needs into scalable operational and technical solutions. Influence prioritization and ensure alignment across teams. Process Improvement & Strategy: Identify gaps and opportunities across the data ecosystem. Lead cross-functional initiatives to improve data reliability, efficiency, and scalability, contributing to the long-term data strategy of the firm. Leadership & Mentorship: Provide guidance, feedback, and mentorship to Analysts and Interns. Contribute to user onboarding, documentation, and the continuous improvement of team capabilities. Management of legacy processes as needed. Basic Qualifications Bachelors Degree, 2.1 classification or higher 3-6 years of relevant industry experience, with a strong preference for data operations, research, financial services operations, or similar roles. Preferred Qualifications Advanced financial and/ or technical skillset, with the ability to navigate complex datasets and systems. Proven ability to operate independently, lead initiatives end-to-end. Strong analytical thinking, problem-solving skills, and attention to detail. Excellent verbal and written communication skills, with the ability to explain complex concepts to non-technical stakeholders. Experience in operations, investment banking, accounting, consulting, data-focused roles, and/or process improvement projects strongly preferred. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.
Jul 31, 2026
Full time
Data Operations SpecialistApplylocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R3435 Business Unit: Data Strategy Group Industry: No Industry Overview Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit Overview / Scope The Data Operations Specialist is responsible for owning and advancing enterprise-wide data standards, processes, and controls. This role serves as a senior individual contributor within Data Operations, providing subject-matter expertise, operational leadership, and strategic execution across the data lifecycle. You will design and drive initiatives that improve data quality, resilience, governance, and scalability, while acting as a trusted partner to business leaders and technology teams. Responsibilities Ongoing Data Management: Own and optimize Data Operations pipelines, with deep expertise in cleansing, and maintaining corporate structures and company- data. Establish best practices and standards for ongoing data management. Incident Management & Resolution: Serve as the escalation point for complex or high-impact data issues. Lead root cause analysis, post-mortems, and the design of long-term preventative solutions to reduce operational risk. Knowledge Leadership: Act as a subject-matter expert in company-level data and data flows across the firm. Proactively leverage this knowledge to answer complex internal questions, mentor junior team members, and influence data-related decision-making. Operational Excellence: Architect and drive advanced automation initiatives across Data Operations, including workflow optimization, system enhancements, data validation frameworks, monitoring solutions, and enterprise reporting. Collaboration & Stakeholder Partnership: Partner closely with Banker Success, Product, Engineering, and other stakeholders to translate business needs into scalable operational and technical solutions. Influence prioritization and ensure alignment across teams. Process Improvement & Strategy: Identify gaps and opportunities across the data ecosystem. Lead cross-functional initiatives to improve data reliability, efficiency, and scalability, contributing to the long-term data strategy of the firm. Leadership & Mentorship: Provide guidance, feedback, and mentorship to Analysts and Interns. Contribute to user onboarding, documentation, and the continuous improvement of team capabilities. Management of legacy processes as needed. Basic Qualifications Bachelors Degree, 2.1 classification or higher 3-6 years of relevant industry experience, with a strong preference for data operations, research, financial services operations, or similar roles. Preferred Qualifications Advanced financial and/ or technical skillset, with the ability to navigate complex datasets and systems. Proven ability to operate independently, lead initiatives end-to-end. Strong analytical thinking, problem-solving skills, and attention to detail. Excellent verbal and written communication skills, with the ability to explain complex concepts to non-technical stakeholders. Experience in operations, investment banking, accounting, consulting, data-focused roles, and/or process improvement projects strongly preferred. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.
Operational Risk Manager (Part-Time) London / Hybrid Part-Time 2-3 Days Per Week (or Equivalent) 60k - 100k per annum (pro rata) + bonus and benefits Are you an experienced Operational Risk Manager looking for a flexible, part-time opportunity where you can make a real impact? This is an excellent opportunity to join a highly regulated financial services environment, working closely with senior leadership to strengthen and evolve an established Operational Risk Framework. You'll play a key role in helping the business identify, assess and manage operational risk, while supporting strong governance, regulatory compliance and a positive risk culture across the organisation. If you enjoy collaborating with stakeholders, providing constructive challenge and influencing business decisions through insightful risk management, we'd love to hear from you. What you'll be doing Support the ongoing development, maintenance and continuous improvement of the Operational Risk Framework, ensuring it remains aligned with regulatory requirements and business needs. Coordinate and facilitate operational risk assessments across the business, reviewing and challenging departmental assessments to ensure consistency, effective control evaluation and appropriate risk scoring. Maintain the Operational Risk Register, monitor incidents, near misses and emerging risks, identify trends and root causes, and track risk mitigation actions through to completion. Assist with the development and monitoring of Key Risk Indicators (KRIs), risk appetite metrics and the annual Business-Wide Risk Assessment (BWRA). Produce high-quality risk reporting, dashboards and management information for senior leadership, including the Executive Risk and Compliance Committee (ERCC), while escalating significant risks and control weaknesses where appropriate. Support the firm's Operational Resilience programme, including scenario testing, business change initiatives, outsourcing risk reviews and strategic projects. Contribute to regulatory activities, including ICARA, audit responses and the review of operational risk policies and procedures. Promote a strong risk culture by delivering guidance, encouraging first-line ownership of risks and supporting effective risk management across the business. What you'll bring Essential Experience in an Operational Risk role within an FCA-regulated financial services organisation. Strong knowledge of operational risk frameworks, governance and risk management best practice. Experience facilitating, reviewing and constructively challenging operational risk assessments. Excellent analytical, organisational and report-writing skills. Strong stakeholder management skills with the confidence to influence and provide constructive challenge at all levels. A collaborative, organised and pragmatic approach with excellent attention to detail and a commitment to continuous improvement. Desirable Knowledge of MIFIDPRU , ICARA and Operational Resilience requirements. Experience preparing reports for Executive Committees and Boards. Professional Risk Management qualification (IRM or equivalent). If you've held any of these roles or used these technologies/skills, this role could be a great fit: Operational Risk Manager, Operational Risk Analyst, Risk Manager, Enterprise Risk Manager, Risk & Compliance Manager, Operational Resilience Manager, Risk Business Partner, Governance, Risk & Compliance (GRC), Enterprise Risk, FCA Regulation, Financial Services Risk, Operational Risk Frameworks, Risk Assessments, BWRA, Risk Register, Key Risk Indicators (KRIs), Risk Governance, ICARA, MIFIDPRU, Operational Resilience, Board Reporting, Executive Committee Reporting, Risk Management, IRM. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 31, 2026
Full time
Operational Risk Manager (Part-Time) London / Hybrid Part-Time 2-3 Days Per Week (or Equivalent) 60k - 100k per annum (pro rata) + bonus and benefits Are you an experienced Operational Risk Manager looking for a flexible, part-time opportunity where you can make a real impact? This is an excellent opportunity to join a highly regulated financial services environment, working closely with senior leadership to strengthen and evolve an established Operational Risk Framework. You'll play a key role in helping the business identify, assess and manage operational risk, while supporting strong governance, regulatory compliance and a positive risk culture across the organisation. If you enjoy collaborating with stakeholders, providing constructive challenge and influencing business decisions through insightful risk management, we'd love to hear from you. What you'll be doing Support the ongoing development, maintenance and continuous improvement of the Operational Risk Framework, ensuring it remains aligned with regulatory requirements and business needs. Coordinate and facilitate operational risk assessments across the business, reviewing and challenging departmental assessments to ensure consistency, effective control evaluation and appropriate risk scoring. Maintain the Operational Risk Register, monitor incidents, near misses and emerging risks, identify trends and root causes, and track risk mitigation actions through to completion. Assist with the development and monitoring of Key Risk Indicators (KRIs), risk appetite metrics and the annual Business-Wide Risk Assessment (BWRA). Produce high-quality risk reporting, dashboards and management information for senior leadership, including the Executive Risk and Compliance Committee (ERCC), while escalating significant risks and control weaknesses where appropriate. Support the firm's Operational Resilience programme, including scenario testing, business change initiatives, outsourcing risk reviews and strategic projects. Contribute to regulatory activities, including ICARA, audit responses and the review of operational risk policies and procedures. Promote a strong risk culture by delivering guidance, encouraging first-line ownership of risks and supporting effective risk management across the business. What you'll bring Essential Experience in an Operational Risk role within an FCA-regulated financial services organisation. Strong knowledge of operational risk frameworks, governance and risk management best practice. Experience facilitating, reviewing and constructively challenging operational risk assessments. Excellent analytical, organisational and report-writing skills. Strong stakeholder management skills with the confidence to influence and provide constructive challenge at all levels. A collaborative, organised and pragmatic approach with excellent attention to detail and a commitment to continuous improvement. Desirable Knowledge of MIFIDPRU , ICARA and Operational Resilience requirements. Experience preparing reports for Executive Committees and Boards. Professional Risk Management qualification (IRM or equivalent). If you've held any of these roles or used these technologies/skills, this role could be a great fit: Operational Risk Manager, Operational Risk Analyst, Risk Manager, Enterprise Risk Manager, Risk & Compliance Manager, Operational Resilience Manager, Risk Business Partner, Governance, Risk & Compliance (GRC), Enterprise Risk, FCA Regulation, Financial Services Risk, Operational Risk Frameworks, Risk Assessments, BWRA, Risk Register, Key Risk Indicators (KRIs), Risk Governance, ICARA, MIFIDPRU, Operational Resilience, Board Reporting, Executive Committee Reporting, Risk Management, IRM. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Aged Debt Supervisor Bournville, West Midlands 6 Month Contract 20.35 per hour Responsibilities: Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed Conduct Overdues/Invalids meetings with Commercial Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends Liaise with internal stakeholders to drive a reduction in future claims based on Root Cause findings Identify potential customer risks / behaviours and escalate to Credit Risk Analyst Ensure Collections Executive is adhering to defined SLAs within the collection process, and maintaining DMS Dispute Case data daily ("Housekeeping"), if not, identify root cause and take actions to resolve Increase capability/upskill the Collections Executive through training, mentoring and coaching Adopt a Customer Service-Orientated approach to build and maintain positive relationships with customers and internal stakeholders Main purpose of the role: Responsible for a portfolio of customers with invalid claims and/or overdue invoices for which payment needs to be obtained Lead a team of two Collections Executives and work closely with Back Office, offering guidance on required actions and support with complex customer queries to aid in timely repayments High levels of collaboration amongst various internal and external stakeholders Expectation of root cause analysis to understand and improve customer behaviours Qualifications: A desire to drive your future and accelerate your career and the following experience and knowledge: Credit control experience Expert in financial / ledger analysis High-level SAP competence Experience in a fast-moving consumer goods or consumer packaged goods company Proficient organisational, prioritisation and time management skills Strong numerical, analytical and logical reasoning skills Experience of working within a customer facing role Experience in an Order to Cash environment Advanced knowledge of MS Office Applications, particularly Excel Able to identify and remove barriers to enable team success Ability to coach and lead others Effective Business Partnering Conflict and Relationship Management
Jul 31, 2026
Contractor
Aged Debt Supervisor Bournville, West Midlands 6 Month Contract 20.35 per hour Responsibilities: Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed Conduct Overdues/Invalids meetings with Commercial Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends Liaise with internal stakeholders to drive a reduction in future claims based on Root Cause findings Identify potential customer risks / behaviours and escalate to Credit Risk Analyst Ensure Collections Executive is adhering to defined SLAs within the collection process, and maintaining DMS Dispute Case data daily ("Housekeeping"), if not, identify root cause and take actions to resolve Increase capability/upskill the Collections Executive through training, mentoring and coaching Adopt a Customer Service-Orientated approach to build and maintain positive relationships with customers and internal stakeholders Main purpose of the role: Responsible for a portfolio of customers with invalid claims and/or overdue invoices for which payment needs to be obtained Lead a team of two Collections Executives and work closely with Back Office, offering guidance on required actions and support with complex customer queries to aid in timely repayments High levels of collaboration amongst various internal and external stakeholders Expectation of root cause analysis to understand and improve customer behaviours Qualifications: A desire to drive your future and accelerate your career and the following experience and knowledge: Credit control experience Expert in financial / ledger analysis High-level SAP competence Experience in a fast-moving consumer goods or consumer packaged goods company Proficient organisational, prioritisation and time management skills Strong numerical, analytical and logical reasoning skills Experience of working within a customer facing role Experience in an Order to Cash environment Advanced knowledge of MS Office Applications, particularly Excel Able to identify and remove barriers to enable team success Ability to coach and lead others Effective Business Partnering Conflict and Relationship Management
