48 jobs found

Role overview Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues. Responsibilities Support the Store Manager lead and motivate a high performing, highly engaged team. Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations. Develop store teams through internal development programme to support future talent and career pathways to help us grow our business. Uphold a store that is safe and compliant operating environment for all colleagues and customers. Deliver our financial results in line with or in excess of company targets. Support other retail management duties where required. Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity. Role objectives and KPI's Contribute to achieving or exceeding the store's monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross selling targets. Maintain a high customer metric score. Ensure stock accuracy during store audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction, store engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience Great coaching, mentoring and team building skills that drive team performance. Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. At least 2 years management experience, preferably in a similar format of retail. Experience of effectively prioritising and delegating workload to achieve team goals and objectives. A proven record of successfully promoting and growing a brand or service in the local community. A passion for customer service and a proven record of delivering excellence in this area. Be able to demonstrate the ability to improve store performance & standards through effective planning. Robust working knowledge of retail KPI's and the proven ability to control costs, increase sales and improve the customer experience. Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities. Leads with a plan/do/review mindset. Confident and clear decision maker. Communicates in a way that inspires and engages. Strives to be better. Resilient and positive attitude even under pressure. Takes personal responsibility. Lives and breathes our values. Passionate about developing teams. Committed to two way, clear, and honest feedback. Builds great relationships. Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Discretionary bonus schemes Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted gym memberships at JD Gyms Access to colleague networks to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change Incremental Holiday Allowance

Location This position is located at 1 St. Anns Square, Manchester M27EF United Kingdom Role Summary To achieve the Anthropologic mission of creating an 'unimagined store experience' by developing a store culture that fosters creativity, and inspires both the store team, and the customer. To support the Store Manager in achieving strategic short and long term goals. Assume store accountability for sales, service, profitability and loss prevention. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Anthropologic culture. What You'll Be Doing People Recruit, train and develop managers to increase the day to day productivity of the business Assist with the development of the Management team to ensure that succession planning is in place for individuals, and the future growth of the business Manage all aspects of performance development (Performance Appraisals, Individual Development Plans, Coaching, Counselling and Disciplinary actions) for a productive, inspired and successful workforce Uphold Company standards and act as a mentor, teacher and positive role model to others Leadership and Communication Lead by example and inspire a shared vision by communicating store and company goals Assist and participate with the roll out of all new training and operational initiatives Possess excellent communication skills in both written and verbal form Manage and motivate the store teams to achieve an unimagined level of customer care Managing the Environment Coach the management team to take the initiative as leaders. Oversee all levels of customer service, and ensure a positive store environment Exhibit excellent floor presence by leading by example, and training and coaching the store team on customer service, standards, product placement and time management Partner with the Store and Visual Manager to ensure any shop floor based work is carried out efficiently, and with minimal impact on the customer experience Operations In the absence of the Store Manager conduct walkthroughs with the Visual Manager and Department Managers on a regular basis, with constructive feedback and obtainable goals Guide the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals Ensure there is a functional shipment processing system to facilitate new merchandise being placed promptly, the sales floor is fully replenished, and product standards adhered to. Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority Assist in upholding Company Health & Safety procedures at all times to protect employees and Customers against accidents and incidents Merchandising and Display Facilitate communication between the Store Management and Visual team in order to enhance the store environment, and efficiently execute all merchandising projects in a timely manner Coach others to understand and interpret current fashion trends in local markets, in order to generate creative solutions right for the Anthropologic customer Work alongside the Visual Manager to strike the balance in creating an inspirational but commercial shopping environment Commercial Awareness Assist the Store Manager to maximise store sales and manage stock levels appropriately through analysing relevant reports, market trends and creative management of merchandise from receipt to sales Exhibit a sound understanding of the store's profitability, and guide team members to utilise Company reports to react to trends and drive business Stay abreast of current and local trends and have a sound knowledge of customer profile Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a management role, working in a fast paced but highly creative and customer focused retail environment Ability to positively impact results in sales, payroll and stock loss Proven record of developing a Management team and talented individuals Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation) An appreciation and understanding of the Anthropologic culture and its appeal in the market The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Salary: From £38,600 Location: Enfield Store, Enfield, EN1 1TH Contract type: Permanent Business area: Retail Closing date: 24 January 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands on, sleeves rolled up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Lead and manage a small team of managers overnight, and together with your colleagues, deliver all replenishment activities ready for our customers the following morning Planning for upcoming key trading activities and events by working closely with the rest of the store leadership team. People management, including pay and scheduling routines, training, communication and employee relation activities such as managing performance, absence, and completing disciplinaries. Regularly taking full accountability for the store overnight, role modelling and coaching for high standards and efficiency across the store. Take accountability for the health and safety of every one of the colleagues who works with you on a shift. Our nightshift managers work full time hours over 4 nights, as well as receiving a £4,500 premium on top of their base salary (Our nightshifts typically run from 22:00 - 08:00). What makes a great lead nightshift manager: Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns, and understands the importance of providing a safe and healthy environment for their team A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. Experience of managing managers, in a fast paced, customer facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these. Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment. Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal). Experience leading large teams in a fast paced, customer focused environment - you've developed leaders, built high performing teams, and created a culture of ownership and accountability. A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team. Proven success in delivering and improving KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've driven results that matter. Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement. Leadership experience in an operational environment - whether in retail, hospitality, or food service - where you've owned departmental performance and confidently led the store in the absence of senior leadership. Can evidence leading change - whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you've brought people with you and made change stick. Desirable - Demonstrated experience working night shifts in a high volume, operational environment - you've adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out of hours trading. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4 7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Overview As a Team Manager in Food, you'll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back office role. It's a frontline leadership position in one of the most competitive retailers in the UK. You'll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you'll move with purpose and lead by example. This is your chance to step into a high impact role and help shape the future of M&S Food as we push the boundaries in our transformation. Lead and coach a team to deliver consistently under pressure. You'll set the pace, build capability, and hold the line on standards. From sales and standards to availability and team performance, you'll make things happen and take accountability when things don't go to plan. Work across departments to deliver a seamless customer experience. You'll need to collaborate fast, fix problems early, leading with pace and purpose. Drive commercial performance. You'll understand the numbers, translate them into action, and help your team stay laser focused on what matters. This is a big job - with big expectations. But for the right leader, it's the start of something game changing. Are you ready to lead? Take Your Marks and apply to Purpose Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region Ensure colleagues understand and are motivated to deliver their part Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's Supports the delivery and embedding of the business transformation plan and change initiatives for their area Delivers great standards and service by setting clear expectations with store colleagues Create the right culture, role modelling new digital ways of working and leadership behaviours Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well Deliver brilliant basics through the team Seeks customer feedback and takes action to deliver improvement Uses data and insight to improve customerore experience, improve the operation and drive performance Support the delivery of Plan A Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success Recruit for the team, ensuring new starters have a brilliant onboarding experience Deliver all line management activities in line with company process and policy Build an active working partnership with BIG, provide feedback and support the development of BIG reps Deliver operational excellence to maximise product availability, minimise stock and cash loss Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly Maintain a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Technical Skills/ Experience Ability to lead a team to deliver excellent customer service and KPI's across the store Create the right culture, role modelling new digital ways of working and leadership behaviours Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit Good working knowledge of VM principles Good level of digital capability and an understanding and use of all systems Good knowledge of the legal requirements across their area of accountability and the store Knowledge of our people policies and managing performance within a team The ability to have difficult conversations with effective resolutions with colleagues Good communicator and listener who will inspire, share their knowledge and best practices with others Ability to plan and review across the week and the month Ability to deliver under pressure demonstrating resilience Ability to build and maintain relationships with key stakeholders across the store and region Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset Key Leadership Capabilities Successfully embeds change for lasting commercial impact and results Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting Takes ownership and accountability for the success of their team Spends time coaching colleagues to accelerate performance and personal growth Recognises high performance and supports poor performers to improve Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are Uses customer feedback and market trends to guide teams work Helps teams understand information and business messages by actively seeking out opinions and asking questions Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues Seeks the best solution for M&S by proactively collaborating with colleagues from across the business Key Relationships and Stakeholders Customers Colleagues Store Leadership Regional Leadership BIG Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Customer Success Manager Application Deadline: 30 May 2026 Department: Customer Success Employment Type: Permanent - Full Time Location: United Kingdom Reporting To: Ingrid Description We are seeking a proactive and dedicated Customer Success Manager (CSM) to join our dynamic team. This role plays a key part in building long-term customer relationships, ensuring ongoing satisfaction, and driving product adoption. The ideal candidate brings strong communication skills, a customer-centric mindset, and a genuine passion for helping customers achieve their goals. This role is designed to evolve over time, offering opportunities to expand scope, take on additional responsibilities, and gain exposure to more strategic initiatives based on performance and business needs. Key Responsibilities: Development and management of forecasting, customer engagement plans that will deliver business outcomes. Conducts customers business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve business processes that ensure value realization. Work with the Sales Head of the region to develop and execute quarterly plans that improve adoption, customer satisfaction and renewals across the region. Develop and maintain customer program reporting to communicate progress and to help govern the relationship with customers and Fluent Leadership - with specific expertise around implementation and best practices Develop deep relationships with key decision makers and executive sponsors. Responsible for knowledge management, best practices and leading business enablement strategies specific to Fluent value proposition. Assist customers with transformational change by facilitating and coordinating cross functional involvement. Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. These plans should: Ensure deep adoption of both products and features Increase the customer's usage of their contracted cloud applications up to and beyond the entitlements that they have. Track SLA performance and overall customer satisfaction and health Maintain a close working relationship with other regional business teams (Sales managers, Channel Managers, Marketing, support personnel and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts. Develop and maintain close working relationships with Partners engaged with assigned accounts to insure effective account relationships and deliverables. Work with partner and customer during deployment to ensure the best outcome for all parties. Drive successful renewals (including accurate forecasting of renewals) and using in depth knowledge of customers, drive growth opportunities in partnership with assigned Account Executives. Facilitate regular business reviews with customer, Account team, and broader executive team members to confirm ongoing customer account goals, assess progress, align to value realization and strengthen relationships. Skills, Knowledge & Expertise: 5+ years of experience in Customer Success or equivalent retention focused role. Strong understanding of the retail industry. Degree in Business Administration, Information Technology, or a related field preferred. Demonstrated ability to manage in a dynamic, fast paced environment. Exceptional ability to engage and communicate with customers, actively listen for feedback, and lead challenging conversations with customers toward positive outcomes. Ability to interact with customers at a C level and quickly restore confidence in "escalation" situations. Business oriented mindset. Strong analytical capability, able to identifying high-impact solutions to identified customer problems, as well as proactively solving potential issues before they become problems for the customer. Ability to collaborate cross-functionally and engage resources both within and outside of your direct control to move efforts forward in support of a common goal for the business. Be part of managing change experience in developing scalable workflows that can be implemented globally. Deep interest in understanding technical and functional capabilities and connecting them to the value they provide to customers, along with a strong ability and desire to comprehend technical issues. Job Benefits: Flexibility: Work on your terms, when and where it suits you, while embodying our company culture. Flexible and supportive leave policies: Including generous paid parental leave and paid leave for your birthday so you can celebrate you. Culture is key: We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment. Advance your career: We invest in your future by providing an allowance to help accelerate your learning and professional development. Bring your whole self to work: At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life's work (or be your best self).

Uxbridge - Office Based About the role: In order to meet our sales aspirations in the UK, it is vital that we create Customer Experience that exceeds the expectations of our customers and delivers on the brand promises of both BYD and DENZA. Reporting to the UK Head of Customer Experience, this role will be responsible for designing and delivering an industry leading Customer Journey from first contact with the brand through to repurchase. Main Tasks and Responsibilities: Work with the Marketing and Product teams to ensure that our online journey allows customers to complete the research phase and transition smoothly to a sales enquiry. Develop processes and resources to manage customer contact with the brands in the early stages of their purchase journey, and effective nurture where appropriate, to maximise sales enquiry leads. Ensure Lead Generation processes are effective and work with our Retail and Fleet sales teams to ensure effective Lead Management processes are in place. Manage the Community Operations Team to develop and maintain an industry leading community experience, enhancing the ownership experience, increasing referral sales and ensuring renewal sales. Use Community to conduct customer research and provide feedback to guide future product development and improvement. Take responsibility for improving Customer Experience and Quality KPIs, including NPS, Mystery Shop and Sales Standards Audits. Work with the Sales Field Team and Sales Training team to ensure that results and analysis are used to create actions to drive performance. Work with both European and UK Customer Care team to ensure that customer issues are dealt with efficiently and in line with the Brand promise. Analyse the issues and feedback received from customers to ensure that R&D, Product, Aftersales and Sales Teams have actions in place to resolve at the root cause. Ideal Candidate profile: Minimum 10 years' management level experience working in Customer Experience or Customer Care roles. Excellent interpersonal, communication, and customer service skills. Ability to deal with Internal and External Stakeholders at all levels. Hands on experience with ERP and CRM systems and the effective management of customer data respecting GDPR legislation. Proficiency with MS Office Suite, particularly MS Excel. Analytical and multitasking skills. Ability to work well as part of a team but also be able to make decisions and complete tasks independently. Benefits Performance and experience based competitive remuneration. Scottish Widow workplace pension. 25 days paid holidays + public holidays. Department & company wide teambuilding events. An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.

Overview OVERVIEW At DF Capital, we champion banking for ambition. As an award-winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 160, serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive. We're passionate about helping our customers succeed. As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way. Our Story Founded in 2016, DF Capital was born with a focus on distribution finance - providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow. Since then, we've delivered over £3.5bn of funding across diverse sectors. From motorhomes and machinery to motorbikes and lodges, we've financed all shapes and sizes of commercial vehicles and automobiles (no planes or trains - yet). We listed on the Alternative Investment Market of the London Stock Exchange in 2019. Becoming a Bank In 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We're proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service Award. The deposits we receive fuel UK businesses through our commercial lending, creating a virtuous cycle of growth. Where We're Headed Our goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service. How do we achieve this? By hiring people who care deeply about doing the right thing, we've been recognised as 'World Class to Work For' by Best Companies, and we're proud of our inclusive, sustainable, and progressive workplace. What We're Looking For We are entering another exciting chapter of the DF Capital story, as we look to turbo-charge our ambitions and significantly scale the business. If you're passionate about providing great customer experiences, developing great propositions and want to be part of building a winning and positive sales culture, then we want to hear from you. Our Culture DF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We've achieved much on our journey so far, but we believe we have our best days ahead of us. We've established a unique culture that is built on a virtuous circle where engaged and empowered employees who are powered by a shared purpose deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders. This is why we are rated a world class place to work and are amongst the best companies to work for in the UK. The Role The Retail Lending Associate is an exciting new role, you'll be at the heart of delivering a seamless activation and payout process for our customers and dealers, ensuring all documentation and requirements are met before completing any deal. Your contribution will be critical in supporting our growing consumer and business asset finance offerings by delivering the activities that allow for activation while also providing a personal touch for both dealers and customers to ensure a consistent DF Capital experience. Responsibilities and Duties At DF Capital, we're passionate about providing our employees with the right training and support to excel in their roles and future careers. We believe that with the right attitude and drive, success is inevitable. This role offers the opportunity to work in a fast-paced, agile environment where customer-centricity and agility are at the core of everything we do. Other duties may be assigned outside of the following duties and responsibilities: Serving as the primary point of contact for DF Capital's Asset Finance dealer network, providing customers with updates on the progress of funding applications, along with tailored support and valuable information to meet their needs Keep customers informed in real-time about deal progress, offering proactive support and timely updates Act as the first point of escalation, resolving queries and complaints swiftly to ensure great customer experiences Proactively engage with customers and dealers to ensure deals are completed efficiently while meeting all lending requirements Collaborate with the Commercial team to ensure we can adapt quickly to evolving customer needs Review and ensure the accuracy of asset documentation and checklists, delivering fast, seamless processes for all lending activities Build strong, personalised relationships with customers, understanding their needs and expectations to provide tailored, timely solutions Work cross-functionally with Credit, Customer Services, and Onboarding teams to create an efficient, frictionless customer experience Adhere fully to Standard Operating Procedures (SOPs), executing tasks with agility and precision Process inbound documentation swiftly and accurately, ensuring terms are met without delay Prepare outbound documentation to confirm funding requests with customers and dealers promptly Activate assets in the system, ensuring payments and contractual documentation are processed within agreed SLAs Analyse reconciliation breaks, working closely with Finance and Cash Operations to resolve issues and streamline processes for quicker outcomes Collaborate with internal teams to overcome processing delays and maintain seamless customer funding timelines, delivering market-leading service Deliver right-first-time actions and services, ensuring a low error rate and high customer satisfaction Support the smooth running of the department by completing any additional tasks requested by the line manager to meet customer needs effectively Work within a shift pattern to be able to support our dealers and customers with a 7 day a week service, 5 days working with 2 days off. At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do. It's about how we see ourselves and what is important to us. You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communications skills. You will avoid the use of unnecessary jargon and display an adaptable, "can-do" attitude. The Retail Lending Associate plays a critical role in supporting customers, both businesses and consumers, with the support of the Retail Lending Operations Manager. You will be the daily contact for your clients and be responsible for reviewing and processing client's requests for funding. You will be responsible for ensuring the deals run smoothly and adhere to the DFC Lending Policy. You must demonstrate several core skills when working at pace - ability to work methodically and with an eye for detail, an ability to communicate with a variety of customers from small to medium sized businesses or consumers of all kinds, have a competent understanding of operational processes and practices, with proven skills in prioritisation and organisational skills. Required experience Excellent eye for detail Ability to organise and work independently Customer Service excellence Excellent written and oral communication skills Superior problem-solving abilities Self-motivated Instinctively curious Ability to set and manage priorities Detail and process-orientated with a focus on accurate and timely outcomes Exceptional service orientation Ability to operate in a team-orientated, collaborative environment Exceptional energy levels Able to use data to inform and drive decision making 10% Employer pension contribution 30-day annual leave entitlement plus Bank/Public Holidays Free Gym Membership Discretionary annual bonus Discretionary share awards Life Assurance Income Protection Save As You Earn company share acquisition scheme Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles 4 days of paid Volunteering leave to support our local communities Vibrant office location in Ancoats, Manchester.

Don't meet every requirement? Apply anyway! Studies show that women or people of colour are less likely to apply for jobs unless they meet every requirement. If you think you're slightly underqualified, don't be discouraged to apply. You can help make Crowdcube become a better place. As an Equal Opportunity Employer we are committed to building a diverse team that feels valued. We do not discriminate based on race, colour, national origin, sexual orientation, gender, age, religion, mental or physical disability, or any way you represent yourself. We strongly believe diversity makes for more successful teams and it's essential for success. Who we are: As a leading European retail investment marketplace, Crowdcube raises finance for Europe's hottest high-growth businesses by giving investors the opportunity to back businesses they believe in. Crowdcube was inspired by an unshakable belief in entrepreneurs that dream big, push at the edges and want to make a difference. Our mission is to democratise investment, helping to fuel the next generation of business who want to leave a mark on the world. Since founding in 2011, our investor community of 1.7m+ has helped to raise more than £1.4 billion for over 1,300 mission-driven businesses across Europe, such as ZOE, Nothing, Qonto, Finary, Revolut, Cowboy, Monzo, Heura, Brewdog, Grind, Chip & what3words. Job Outline: We are looking for a Closing Specialist to join our Closing Team. This is a diverse role and we are looking for someone who is passionate about providing the best experience and will drive to ensure such experience; who is interested in working in the start-up industry and with investors. This role will be based in our Exeter office. Day to day you will: Being the first point of contact for investors and companies in the EU and UK to support and resolve their queries in-line with our SLAs. Work with other departments to get the information you need to support and resolve investor and company queries. Participate in meetings to keep up to date with other departments and funded companies' actions. Handling investor complaints in the first instance, and escalating as per procedure. Send investor updates via our CRM system. Assist investors regarding their payments. Assist investors regarding their AML checks when needed. Management of the completion process and client relationships for European and UK companies. Raising invoices Preparing & submitting tax relief applications Preparing and submitting compliance packs Arranging & paying out large sums of money to companies Updating companies with regards to Anti-Money Laundering checks and payment collection (working closely with the Finance and AML Teams) Working closely with the legal team in order to finalise the completion of the round In addition, support the Head of Closing to continuously improve the customer experience, this includes (but not limited to): Being proactive and raising areas of improvement. Raise product issues and work with our Engineering Team in resolving in a timely manner. developing processes (with and without Product support) for improving the efficiency of dealing with company completions. working with the Product team to improve the experience for companies completing rounds, including improvements to the portfolio and other new product offerings improving company content, FAQs and communications. Ideally you will have: Excellent written and verbal communication skills in English are essential. Fluency in French and/or Spanish is an advantage but not essential. Previous experience in a customer related role. Excellent customer service skills. Meticulous attention to detail. Extremely organised with the ability to prioritise your own workload and manage your own time effectively. Adaptability in the face of changing and short-notice deadlines. Proven knowledge of MS Office and Google Apps for work. Knowledge of a CX system such as Zendesk or Intercomm, in particular use of AI capabilities is an advantage but not essential. Strong project management skills. Strong B2B customer service skills In addition, resonate with the following: Start-up DNA: Be resilient, get things done, 80/20, are comfortable with uncertainty, adaptable to change, used to working in a fast-paced and ever-changing environment and know when to fight for the right thing and when to say no. Communicator: Articulate, Persuasive, Good listener, Empathetic Questioning: Curious, Open-minded, Comfortable expressing their opinions,Healthy disrespect for the status quo Methodical: Logical, Data-driven, Well informed Practical: Detail oriented, Pragmatic, Organised, Good under pressure Energetic: Outgoing, Passionate, Joyful, Positive, Optimistic, Bias to action Negotiation and Sales ability: Persuasive, Empathetic, Focused, Target driven Creative: Insightful, Innovative, Problem Solver Experience: Highly confident and experienced speaking and working with both European and UK clients. What we are offering: We like to nurture talent and ensure members of our team develop and hone their skills through training, attending conferences and subscriptions to online courses. We're passionate and hard-working, and we take care of our team: Salary up to £35,000 (DOE) Participation in the employee share option plan (subject to the prevailing company policy at the time) 25 days holiday + bank holidays + holiday for tenure Pension Scheme at 4% matched (UK Residents Only) Private Medical Scheme with AXA including dental and optical cash plans Access to Oliva, a mental health platform Life Assurance Scheme (4 x salary) A well-being allowance of with a £400 per year An allocation of £600 per year towards professional development Cycle to work scheme Our interview process typically consists of an initial phone screen, an interview with the hiring manager and a task, followed by a final interview with other members of the team. There aren't any trick questions and the task will typically be based on a real scenario the team have worked on. Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

ABOUT THE ROLE We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic upcoming new Southwold store. The role of Retail Assistant Manager is an important management step on our retail development path. Deputising for the Store Manager as required, you will assist in the day to day running of the store to deliver agreed targets and KPI'S. Assisting with the coaching and development of the team to achieve best in class customer service and retail operations. ABOUT FINISTERRE Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition. Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you. KEY RESPONSIBILITIES Customer Experience Demonstrate and influence others on how to deliver an engaging and experiential customer service. Ensure store team are set up to educate and guide customers in making the right purchase, ensuring they are fully versed in customer facing operations. Keep up to date with seasonal product range and ensure that all store team have adequate product knowledge training and are fully informed on the current range. Work with store manager to build community relationships within stores local area and look for opportunity to collaborate with like minded associates. Support manager with implementing high standards of visual merchandising and store presentation. Proudly represent Finisterre and ensure the brand story and company values are being championed through the store team. Assist manager with recruiting the best team for the brand and store. Work with the store manager and marketing team to deliver successful & engaging store events. Commercial Share ownership of the stores performance, understand and communicate the store targets and future plans with the team. Review and analyse RCA report, implement commercial changes in order to drive more sales. Keep up to date with the trading calendar, support manager with planning and preparation for any seasonal or promotional launch activity. Communicate with manager and merchandising team making sure we gain the most opportunity through stock. Understand the overall company strategy and how the retail goals fit into the overall direction Operations Work with Manager to ensure the store is staffed efficiently reflecting the trade patterns of the store and taking into account productivity and cost. Train all staff on all stock handling processes and procedures ensuring accuracy in any stock movements. Ensure store teams have adequate training on all retail operations and is up to date, communicating any changes made from HO. Assist with managing the health & safety for the store, ensuring all checklists are completed and store is compliant at all times. People Ensure adequate training has been rolled out to the store team, supporting all team members to reach their full potential. Maintain an open and positive relationship with Store Manager, adopt the responsibilities of store manager in their absence. Maintain good communications and relationships with all the department teams at Wheal Kitty, visit and attend meetings at WK where necessary. KPIs Annual sales & contribution targets ATV Conversion Customer satisfaction WHAT YOU'LL BRING TO FINISTERRE You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others. You like to lead by example, motivating and supporting others. You are a people person, building positive relationships with both customers and your retail team. You pay attention to detail, take pride in delivering tasks accurately and to a high standard. Proven experience managing a team within a premium Apparel brand who share Finisterre's brand ethos Be commercially aware and possess in depth experience of working towards KPIs Visual merchandising skills Competent with Excel, Word and Office Outlook Motivates and coaches others to be the best they can be. Good communicator between management and retail team. Passion, energy and aspiration in line with Finisterre products, brand and customer Important The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers. WHAT YOU'LL RECEIVE FROM FINISTERRE We are offering a full time, permanent contract, based at our upcoming new store in Southwold. We'll invest in you with a competitive salary of £27,800 - £29,000, depending on your skills and experience. But it's not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You'll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including: 25 days holiday per year,plus an allowance ofup to 8 UK bank holidays(pro rata for part time employees) Additional holidays for length of service Your birthday day off Up to 3 daysof paid volunteering per year - we will support you in giving back to communities and causes A discretionary bonus scheme,based on store performance A pension scheme with Nest 60% product discount for personal and gift use 30% Friends and Family product discount A uniform allowance to help you representthe Finisterre brand with confidence and authenticity on the shop floor Enhanced Family Leave policies to support you in growing your family Life assurance with access to an onlinewellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities Regular team social and training days Various discounts from our B Corp community Access our online Learning Library and company-wide training sessionsdelivered by both internal and external trainers to support you in your ongoing development. Sea Tuesday companywide updates And so much more! Closing date: We'll be interviewing as we go along, so we'd encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised. Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.