Job Description: Job Title: Treasury Sales Officer, Global Commercial Banking Corporate Title: VP Location: London/Dublin/Amsterdam Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! The Team: The BofA Global Payments Solutions (GPS) EMEA Global Commercial Bank team is one of the fastest growing and most international client segments in GPS. As part of our growth, we are seeking team members to enhance our presence across Europe. The person would be based in either London, Dublin or Amsterdam and will have origination responsibilities for European subsidiaries of US Headquartered clients. Role Description: The Treasury Sales Officer (TSO) is responsible for pursuing treasury revenue streams and product penetration across an assigned portfolio with a mix of existing and prospect clients. The TSO works closely with Corporate Banking, Global Payment Solutions colleagues as well as key Product Management partners (including cash management, FX, card, trade and liquidity) to identify solutions that best suit our client's needs. You will have daily face-to-face or phone interactions with their existing clients and prospects. Responsibilities: Primary relationship and GPS sales responsibility for a portfolio of existing and prospect clients headquartered the US, alongside European subsidiaries. Develop existing client relationships to advance business opportunities and close deals. Understand client objectives for transaction banking and other cash and treasury related services, effectively match bank resources and capabilities against client requirements to develop business opportunities deliver incremental revenue Ensure complete alignment in client selection and growth strategies with Corporate Banking colleagues Design, write and present proposals/cash management solutions to existing and prospect clients Delivery of revenue and new business pipeline in accordance with defined and agreed goals Ensure full observance of and adherence to applicable compliance and other regulatory requirements and guidelines Provide client and market feedback to management and business partners, including for product development and enhancement Act as a liaison with Corporate Banking, Investment Banking, Credit and Risk, Compliance, Product Management, Client Delivery & Service, Implementation and Operations What we are looking for: Demonstrates the ability to foster partnerships within the core team and build rapport with client contacts Effectively manages competing priorities in an organized fashion while maintaining a consistent level of client satisfaction Engage all internal partners for sales opportunities Effectively manages risk while balancing the needs of the client, the team and the bank European International treasury management experience and product knowledge. Skills that will help: Successful history of direct treasury management experience, treasury management sales (including but not limited to, cash management, liquidity strategies, commercial cards, foreign exchange, working capital and trade) Bank of America: Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
Dec 23, 2024
Full time
Job Description: Job Title: Treasury Sales Officer, Global Commercial Banking Corporate Title: VP Location: London/Dublin/Amsterdam Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! The Team: The BofA Global Payments Solutions (GPS) EMEA Global Commercial Bank team is one of the fastest growing and most international client segments in GPS. As part of our growth, we are seeking team members to enhance our presence across Europe. The person would be based in either London, Dublin or Amsterdam and will have origination responsibilities for European subsidiaries of US Headquartered clients. Role Description: The Treasury Sales Officer (TSO) is responsible for pursuing treasury revenue streams and product penetration across an assigned portfolio with a mix of existing and prospect clients. The TSO works closely with Corporate Banking, Global Payment Solutions colleagues as well as key Product Management partners (including cash management, FX, card, trade and liquidity) to identify solutions that best suit our client's needs. You will have daily face-to-face or phone interactions with their existing clients and prospects. Responsibilities: Primary relationship and GPS sales responsibility for a portfolio of existing and prospect clients headquartered the US, alongside European subsidiaries. Develop existing client relationships to advance business opportunities and close deals. Understand client objectives for transaction banking and other cash and treasury related services, effectively match bank resources and capabilities against client requirements to develop business opportunities deliver incremental revenue Ensure complete alignment in client selection and growth strategies with Corporate Banking colleagues Design, write and present proposals/cash management solutions to existing and prospect clients Delivery of revenue and new business pipeline in accordance with defined and agreed goals Ensure full observance of and adherence to applicable compliance and other regulatory requirements and guidelines Provide client and market feedback to management and business partners, including for product development and enhancement Act as a liaison with Corporate Banking, Investment Banking, Credit and Risk, Compliance, Product Management, Client Delivery & Service, Implementation and Operations What we are looking for: Demonstrates the ability to foster partnerships within the core team and build rapport with client contacts Effectively manages competing priorities in an organized fashion while maintaining a consistent level of client satisfaction Engage all internal partners for sales opportunities Effectively manages risk while balancing the needs of the client, the team and the bank European International treasury management experience and product knowledge. Skills that will help: Successful history of direct treasury management experience, treasury management sales (including but not limited to, cash management, liquidity strategies, commercial cards, foreign exchange, working capital and trade) Bank of America: Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
Job Description: Company Overview At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Location Overview: Our London office is based just a stone's throw from the magnificent St. Paul's Cathedral on bustling King Edward Street. Here you'll find modern workspaces and a state-of-the-art auditorium space. In addition, we're proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre. Responsibilities Responsible for the delivery of integrated treasury solutions to existing and prospective clients based in EMEA or globally. These include international Cash & Liquidity Management, Transactional FX, Merchant Services, Commercial Card and Trade Finance. Key responsibilities include actively managing and pursuing treasury revenue streams along with increasing product penetration across an assigned portfolio by partnering with stakeholders to consult on sales opportunities. This requires both product knowledge and relationship management experience to deliver the best possible solution. Primary relationship and sales responsibility for a portfolio of Large Corporate clients. Build new, or develop existing client relationships to advance business opportunities across the client organisation to deliver new business pipeline and revenue. Client calling and leads any GPS revenue enhancing or relationship client facing engagement / presentation including responses to proposals and pitches. Consults with clients to drive growth of new client relationships or deepening existing relationship through thoughtful identification of client needs matching bank resources/capabilities against client requirements. Leads pricing and negotiation discussions with the client for treasury management products to optimize relationship. Client and portfolio planning to drive responsible revenue, balance sheet growth and profitability improvement. Partner with bankers, sales partners and product teams across the enterprise to develop customized treasury solutions by identifying new opportunities. Act as liaison with Investment Banking, Credit and Risk; Compliance; Product Management; Client Delivery & Service; Implementation; and Operations. Fosters digital adoption by driving mobile, digital, and real time payments adoption and manages strategic dialogues around key client centric issues, while leveraging best practices, peer benchmarking, industry data analytics, and solutioning positioning. Leads, coaches, and develops Treasury Sales Analysts (TSA), Treasury Sales Officers (TSO), and Treasury Sales Client Officers (TSCO) in day-to-day support of client deliverables. Provide client and market feedback to management and business partners for product development. Attend industry and client events to represent the bank/business. Maintains an in-depth client focus, treasury industry expertise, client subsector expertise, and a broad understanding of bank structure. What we are looking for Demonstrates the ability to foster partnerships within the core team and build rapport with client contacts. Effectively manages competing priorities while consistently maintaining client satisfaction. Effectively manages risk while balancing the needs of the client, the team and the bank. Strong international treasury management and working capital experience and product knowledge. Ability to work in a high pressure, deadline orientated environment. FCA certification and ACT Cert ICM an advantage. Skills Account management. Business / Stakeholder development. Excellent oral and written communication. Highly numerate with good business acumen. Presentation skills. Bank of America Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. Benefits of working at Bank of America: UK • Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner. • Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons. • 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum. • The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc. • Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services. • Access to an Employee Assistance Program for confidential support and help for everyday matters. • Ability to donate to charities of your choice directly through payroll and the bank will match your contribution. • Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions. • Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
Dec 23, 2024
Full time
Job Description: Company Overview At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Location Overview: Our London office is based just a stone's throw from the magnificent St. Paul's Cathedral on bustling King Edward Street. Here you'll find modern workspaces and a state-of-the-art auditorium space. In addition, we're proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre. Responsibilities Responsible for the delivery of integrated treasury solutions to existing and prospective clients based in EMEA or globally. These include international Cash & Liquidity Management, Transactional FX, Merchant Services, Commercial Card and Trade Finance. Key responsibilities include actively managing and pursuing treasury revenue streams along with increasing product penetration across an assigned portfolio by partnering with stakeholders to consult on sales opportunities. This requires both product knowledge and relationship management experience to deliver the best possible solution. Primary relationship and sales responsibility for a portfolio of Large Corporate clients. Build new, or develop existing client relationships to advance business opportunities across the client organisation to deliver new business pipeline and revenue. Client calling and leads any GPS revenue enhancing or relationship client facing engagement / presentation including responses to proposals and pitches. Consults with clients to drive growth of new client relationships or deepening existing relationship through thoughtful identification of client needs matching bank resources/capabilities against client requirements. Leads pricing and negotiation discussions with the client for treasury management products to optimize relationship. Client and portfolio planning to drive responsible revenue, balance sheet growth and profitability improvement. Partner with bankers, sales partners and product teams across the enterprise to develop customized treasury solutions by identifying new opportunities. Act as liaison with Investment Banking, Credit and Risk; Compliance; Product Management; Client Delivery & Service; Implementation; and Operations. Fosters digital adoption by driving mobile, digital, and real time payments adoption and manages strategic dialogues around key client centric issues, while leveraging best practices, peer benchmarking, industry data analytics, and solutioning positioning. Leads, coaches, and develops Treasury Sales Analysts (TSA), Treasury Sales Officers (TSO), and Treasury Sales Client Officers (TSCO) in day-to-day support of client deliverables. Provide client and market feedback to management and business partners for product development. Attend industry and client events to represent the bank/business. Maintains an in-depth client focus, treasury industry expertise, client subsector expertise, and a broad understanding of bank structure. What we are looking for Demonstrates the ability to foster partnerships within the core team and build rapport with client contacts. Effectively manages competing priorities while consistently maintaining client satisfaction. Effectively manages risk while balancing the needs of the client, the team and the bank. Strong international treasury management and working capital experience and product knowledge. Ability to work in a high pressure, deadline orientated environment. FCA certification and ACT Cert ICM an advantage. Skills Account management. Business / Stakeholder development. Excellent oral and written communication. Highly numerate with good business acumen. Presentation skills. Bank of America Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. Benefits of working at Bank of America: UK • Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner. • Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons. • 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum. • The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc. • Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services. • Access to an Employee Assistance Program for confidential support and help for everyday matters. • Ability to donate to charities of your choice directly through payroll and the bank will match your contribution. • Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions. • Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
Do you have a background within Customer Service, ideally face to face within a Construction/Housing environment? We have a position available to join a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Resident Liaison Officer to join them on a permanent basis This is to work on a variety of internal refurbishment schemes, or decarbonisation schemes. As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Feb 01, 2024
Full time
Do you have a background within Customer Service, ideally face to face within a Construction/Housing environment? We have a position available to join a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Resident Liaison Officer to join them on a permanent basis This is to work on a variety of internal refurbishment schemes, or decarbonisation schemes. As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Description Are you passionate about making a positive impact on construction projects? Do you have excellent communication and problem-solving skills? We are looking for a friendly and organised individual to join our team as a Resident Liaison Officer in the construction industry. As a Resident Liaison Officer, you will be responsible for fostering positive relationships with residents affected b click apply for full job details
Feb 01, 2024
Full time
Description Are you passionate about making a positive impact on construction projects? Do you have excellent communication and problem-solving skills? We are looking for a friendly and organised individual to join our team as a Resident Liaison Officer in the construction industry. As a Resident Liaison Officer, you will be responsible for fostering positive relationships with residents affected b click apply for full job details
Fortus Recruitment Group Limited
Kingston Upon Thames, Surrey
FortusRecruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client, a contractor based in London, are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Stratford and they are carrying out a planned works programme across Kingston click apply for full job details
Feb 01, 2024
Full time
FortusRecruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client, a contractor based in London, are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Stratford and they are carrying out a planned works programme across Kingston click apply for full job details
£25,000 - £28,000 + 25 Days Holiday plus Bank Holidays + Progression + Training! Excellent opportunity for a Resident Liaison Officer to join a well-established business where you will work on a range of interesting projects whilst having excellent opportunities to grow your career. On offer is the chance to gain valuable experience by joining an ambitious team of construction professionals, whils click apply for full job details
Dec 20, 2022
Full time
£25,000 - £28,000 + 25 Days Holiday plus Bank Holidays + Progression + Training! Excellent opportunity for a Resident Liaison Officer to join a well-established business where you will work on a range of interesting projects whilst having excellent opportunities to grow your career. On offer is the chance to gain valuable experience by joining an ambitious team of construction professionals, whils click apply for full job details
Resident Liaison OfficerTemp - PermHillingdon, West LondonMaintenance and Construction Contractor£28,000 - £32,000 PA The Role: Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. You will be working closely with the site manager, residents and contractors to ensure the best communication is provided to residents to minimise the impacts of the works upon them. Responsibilities: Arranging contractor appointments Carrying out site and resident visits Attending resident meetings and being a focal point for resident contact and correspondence Holding briefing sessions and/or drop-in sessions so residents can understand how and when specific works will take place as well as what the impact will be on their day to day lives Deal with queries as and when they come in Experience: Excellent verbal and written communication skills Previous experience of working in a RLO role Experience of development of housing schemes within Social Housing Wide ranging experience of decanting in regeneration scenarios If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Resident Liaison OfficerTemp - PermHillingdon, West LondonMaintenance and Construction Contractor£28,000 - £32,000 PA
Dec 19, 2022
Full time
Resident Liaison OfficerTemp - PermHillingdon, West LondonMaintenance and Construction Contractor£28,000 - £32,000 PA The Role: Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. You will be working closely with the site manager, residents and contractors to ensure the best communication is provided to residents to minimise the impacts of the works upon them. Responsibilities: Arranging contractor appointments Carrying out site and resident visits Attending resident meetings and being a focal point for resident contact and correspondence Holding briefing sessions and/or drop-in sessions so residents can understand how and when specific works will take place as well as what the impact will be on their day to day lives Deal with queries as and when they come in Experience: Excellent verbal and written communication skills Previous experience of working in a RLO role Experience of development of housing schemes within Social Housing Wide ranging experience of decanting in regeneration scenarios If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Resident Liaison OfficerTemp - PermHillingdon, West LondonMaintenance and Construction Contractor£28,000 - £32,000 PA
Resident Liaison Officer Salary: £32,000 Location: London - various locations Level: Experienced Deadline: 02/01/:59 Hours: 35 Benefits: 27 days' holiday; buy and sell annual leave programme; PerkBox; Health Cash Plan and more Job Type: Fixed Term We are looking for a Resident Liaison Officer to deliver a consistent, reliable, and responsive customer focused service, for the organisation's residential properties in South East London, that require major works or planned programs of work. Key responsibilities include: - Offer information, advice and assistance to tenants whilst major works are being carried out to their homes - Take an active role in developing, agreeing, and managing the residents' consultation plan for individual projects - Agree with contractors the resident's information packs, and format and content of updates to residents, including newsletters using a variety of media outlets - Arrange and attend meetings, presentations, and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations - Co-ordinate the temporary or permanent re-housing of residents, where necessary - Liaise with contractors, external agencies, and Housing for Women staff to secure a satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents To be successful in this role you will require: - Proven tenant liaison experience in a customer focused, high quality planned maintenance programme - Proven ability to demonstrate a commitment to customer service relating to within a decant programme/planned/major works programme - Good understanding of all relevant legislation and landlord and resident obligations - Good knowledge of Health and Safety and community safety legislation - The ability to drive own performance and improvements and consistently work towards achieving goals and high standards with minimum supervision and with strong planning and prioritising Candidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification. Housing for Women is an independent organisation, and we support women in London to challenge the inequalities they face. As a charity and a registered housing association, we are proud to have housed London's women for over 85 years; providing secure, affordable housing and related services to help them make the most of the opportunities they have. To apply for the role of Resident Liaison Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Dec 19, 2022
Full time
Resident Liaison Officer Salary: £32,000 Location: London - various locations Level: Experienced Deadline: 02/01/:59 Hours: 35 Benefits: 27 days' holiday; buy and sell annual leave programme; PerkBox; Health Cash Plan and more Job Type: Fixed Term We are looking for a Resident Liaison Officer to deliver a consistent, reliable, and responsive customer focused service, for the organisation's residential properties in South East London, that require major works or planned programs of work. Key responsibilities include: - Offer information, advice and assistance to tenants whilst major works are being carried out to their homes - Take an active role in developing, agreeing, and managing the residents' consultation plan for individual projects - Agree with contractors the resident's information packs, and format and content of updates to residents, including newsletters using a variety of media outlets - Arrange and attend meetings, presentations, and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations - Co-ordinate the temporary or permanent re-housing of residents, where necessary - Liaise with contractors, external agencies, and Housing for Women staff to secure a satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents To be successful in this role you will require: - Proven tenant liaison experience in a customer focused, high quality planned maintenance programme - Proven ability to demonstrate a commitment to customer service relating to within a decant programme/planned/major works programme - Good understanding of all relevant legislation and landlord and resident obligations - Good knowledge of Health and Safety and community safety legislation - The ability to drive own performance and improvements and consistently work towards achieving goals and high standards with minimum supervision and with strong planning and prioritising Candidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification. Housing for Women is an independent organisation, and we support women in London to challenge the inequalities they face. As a charity and a registered housing association, we are proud to have housed London's women for over 85 years; providing secure, affordable housing and related services to help them make the most of the opportunities they have. To apply for the role of Resident Liaison Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Job number CRS00161 Location Civic Centre, High Street Uxbridge, Middlesex, London, UB8 1UW Directorate Corporate Resources & Services Job Type Communications Contract Type Permanent Working Hours 36 hours per week Closing date 22 December 2022 Salary range £42,795.00 - £46,857.00 per year About us & the role Hillingdon is London's second-largest borough. Our staff live across Hillingdon and beyond, with our main council offices at the Civic Centre in the heart of the vibrant Uxbridge town centre. Putting our residents first is at the heart of everything we do, and we are embarking on an ambitious plan to modernise our service offering while sustaining high-quality delivery. We are now recruiting for a Senior Media and Campaigns Officer to join our busy communications team. The post holder will play a pivotal role in supporting Hillingdon Council as we strive to deliver our core functions and achieve positive outcomes via a collaborative network. Reporting to the Media, Campaigns and Digital Manager, you will be a crucial player in the Corporate Communications team and be responsible for communicating externally and internally the wide range of work the council does and its services. This will involve answering media enquiries, creating press releases, advising on crisis communications, writing articles for internal and external publications, and conceptualising and producing printed and digital marketing materials for awareness campaigns and projects. Our borough offers fantastic transport links with the A40, M25, Metropolitan, Elizabeth, and Piccadilly lines, all local to us, so you can easily travel to work, with free parking within our own car park. We also offer hybrid working arrangements, balancing time between the office and home. Main aspects of the role The main aspects of the role are To attract positive news coverage and to build, manage and maintain the reputation of the London Borough of Hillingdon through the effective use of all forms of media and communication. To develop and deliver high-quality publicity campaigns that communicate the council's policies, priorities and procedures, both internally and outside the organisation. To contribute towards the maintenance of an effective communication channel with residents to ensure that they are well informed about the work that the council does and the services it provides To provide professional marketing and communications advice to staff, managers and councillors on all communications, publicity and promotional issues and ensure value for money To ensure appropriate responses to complaints and member enquiries within agreed timescales. Lead on required actions and ensure analysis of complaints and enquiries contributes to service planning. About you The ideal candidate will have significant experience working in communications for a local authority or in a similar public sector role. With a keen eye for a story, you will seek out proactive media opportunities and protect the reputation of the organisation through reactive media relations. You will have a strong understanding of how the media works and demonstrable experience in media liaison. You will have frequent contact with senior politicians and work closely with a variety of council service teams. You will also get the chance to work on various high-profile stories, including issues specific to Hillingdon, such as unaccompanied asylum-seeking children, High Speed Rail 2 and Heathrow expansion. Additionally, you will be expected to deliver a range of successful proactive campaigns - an ability to conceptualise campaigns, create communication plans, produce marketing materials (print and digital) and evaluate campaigns is a must. You will also be adept at digital communications, including writing e-newsletters, and creating engaging social media and video content. It is essential that you can demonstrate the following knowledge and skills of key service areas, including, but not exclusively: The ability to apply the use of social media appropriately within a PR or campaigns environment The ability to identify potential news stories and features Current knowledge of a full range of distribution mechanisms, including the ability to evaluate the success of chosen methods. The ability to build credibility with colleagues at all levels and provide professional advice. The ability to write quality, lively and readable copy on a range of subjects appropriate to relevant audiences and edit copy from other authors Knowledge of the relevant legislation and codes of practice affecting communications in local government Excellent ICT skills, including the ability to use service-specific software The ability to work on your own initiative to plan and manage a range of competing priorities and projects and meet critical deadlines. The ability to handle sensitive situations and maintain confidentiality For an informal discussion or further information about this role please contact Neelum Bains by emailing . What we offer The role offers a competitive salary of £42,795 to £46,857 per year. We also offer a wide range of company benefits and whilst these vary according to the business area and role, they typically include: local government average salary pension scheme free parking (4 days a week) if based at the Civic Centre a 36-hour week for all full-time staff generous holiday entitlement: a minimum 25 days a year (plus bank holidays), rising to 28 days after five years' service. For more senior positions holiday entitlements can rise to a maximum of 36 days career breaks flexible working hours season ticket loan access to a Credit Union access to a wide range of training and courses discount on a variety of Adult Education courses run by the Council payment of professional fees where these are required discounts at council-owned leisure centres and swimming pools at Hillingdon (Uxbridge), Queensmead (South Ruislip), Highgrove (Ruislip) and Botwell Green (Hayes) cycle purchase scheme car sharing scheme 30% discount on green fees at council-owned golf courses Additional information Application CV upload plus the following: 1) Please describe how you believe you meet the requirements of this position, as set out in the job description and person specification. All applicants are advised to read the job description and person specification before completing this section. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances. Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment.
Dec 19, 2022
Full time
Job number CRS00161 Location Civic Centre, High Street Uxbridge, Middlesex, London, UB8 1UW Directorate Corporate Resources & Services Job Type Communications Contract Type Permanent Working Hours 36 hours per week Closing date 22 December 2022 Salary range £42,795.00 - £46,857.00 per year About us & the role Hillingdon is London's second-largest borough. Our staff live across Hillingdon and beyond, with our main council offices at the Civic Centre in the heart of the vibrant Uxbridge town centre. Putting our residents first is at the heart of everything we do, and we are embarking on an ambitious plan to modernise our service offering while sustaining high-quality delivery. We are now recruiting for a Senior Media and Campaigns Officer to join our busy communications team. The post holder will play a pivotal role in supporting Hillingdon Council as we strive to deliver our core functions and achieve positive outcomes via a collaborative network. Reporting to the Media, Campaigns and Digital Manager, you will be a crucial player in the Corporate Communications team and be responsible for communicating externally and internally the wide range of work the council does and its services. This will involve answering media enquiries, creating press releases, advising on crisis communications, writing articles for internal and external publications, and conceptualising and producing printed and digital marketing materials for awareness campaigns and projects. Our borough offers fantastic transport links with the A40, M25, Metropolitan, Elizabeth, and Piccadilly lines, all local to us, so you can easily travel to work, with free parking within our own car park. We also offer hybrid working arrangements, balancing time between the office and home. Main aspects of the role The main aspects of the role are To attract positive news coverage and to build, manage and maintain the reputation of the London Borough of Hillingdon through the effective use of all forms of media and communication. To develop and deliver high-quality publicity campaigns that communicate the council's policies, priorities and procedures, both internally and outside the organisation. To contribute towards the maintenance of an effective communication channel with residents to ensure that they are well informed about the work that the council does and the services it provides To provide professional marketing and communications advice to staff, managers and councillors on all communications, publicity and promotional issues and ensure value for money To ensure appropriate responses to complaints and member enquiries within agreed timescales. Lead on required actions and ensure analysis of complaints and enquiries contributes to service planning. About you The ideal candidate will have significant experience working in communications for a local authority or in a similar public sector role. With a keen eye for a story, you will seek out proactive media opportunities and protect the reputation of the organisation through reactive media relations. You will have a strong understanding of how the media works and demonstrable experience in media liaison. You will have frequent contact with senior politicians and work closely with a variety of council service teams. You will also get the chance to work on various high-profile stories, including issues specific to Hillingdon, such as unaccompanied asylum-seeking children, High Speed Rail 2 and Heathrow expansion. Additionally, you will be expected to deliver a range of successful proactive campaigns - an ability to conceptualise campaigns, create communication plans, produce marketing materials (print and digital) and evaluate campaigns is a must. You will also be adept at digital communications, including writing e-newsletters, and creating engaging social media and video content. It is essential that you can demonstrate the following knowledge and skills of key service areas, including, but not exclusively: The ability to apply the use of social media appropriately within a PR or campaigns environment The ability to identify potential news stories and features Current knowledge of a full range of distribution mechanisms, including the ability to evaluate the success of chosen methods. The ability to build credibility with colleagues at all levels and provide professional advice. The ability to write quality, lively and readable copy on a range of subjects appropriate to relevant audiences and edit copy from other authors Knowledge of the relevant legislation and codes of practice affecting communications in local government Excellent ICT skills, including the ability to use service-specific software The ability to work on your own initiative to plan and manage a range of competing priorities and projects and meet critical deadlines. The ability to handle sensitive situations and maintain confidentiality For an informal discussion or further information about this role please contact Neelum Bains by emailing . What we offer The role offers a competitive salary of £42,795 to £46,857 per year. We also offer a wide range of company benefits and whilst these vary according to the business area and role, they typically include: local government average salary pension scheme free parking (4 days a week) if based at the Civic Centre a 36-hour week for all full-time staff generous holiday entitlement: a minimum 25 days a year (plus bank holidays), rising to 28 days after five years' service. For more senior positions holiday entitlements can rise to a maximum of 36 days career breaks flexible working hours season ticket loan access to a Credit Union access to a wide range of training and courses discount on a variety of Adult Education courses run by the Council payment of professional fees where these are required discounts at council-owned leisure centres and swimming pools at Hillingdon (Uxbridge), Queensmead (South Ruislip), Highgrove (Ruislip) and Botwell Green (Hayes) cycle purchase scheme car sharing scheme 30% discount on green fees at council-owned golf courses Additional information Application CV upload plus the following: 1) Please describe how you believe you meet the requirements of this position, as set out in the job description and person specification. All applicants are advised to read the job description and person specification before completing this section. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances. Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment.
Are you immediately available and looking for work for the next 6 months or longer? Our client is looking for 2 Resident Liaison Officers to join their team. This role can be primarily based from home however you may need to go to the office at short notice for meetings and to work. You will also need to be a car owner and driver as you may need to go to tenants' houses for inspections. Our residents are our priority and we are keen to ensure we hear their views and deliver and communicate effectively upon service promises. This role will be the key link between the client, its contractors and our customers. The post holder will facilitate the smooth running of the project, building and maintaining positive relationships that ensure effective liaison between key stakeholders and ultimately deliver improved responsive services to our customers. • Analysis of key data to be used to form our service improvement strategies.• Facilitate and co-ordinate responses to customers, by working with the local housing team, Customer Contact Centre and Clarion Response• Identify relevant internal and external stakeholders to ensure that any changes to service relating to the project are looked at in their entirety and the full impact of change is understood by all stakeholders• Organise meetings and briefings and produce communication materials using a variety of methods • Key member of the Housing Project Team and will represent the team at meetings and will lead smaller project teams where appropriate• Provide a customer focussed service ensuring all tasks are completed and complaints and/or requests from residents are actioned effectively• Liaise with customers and act as a conduit between all relevant teams, ensuring all parties are kept informed• Assist in the effective liaison with in-house service provider, M&E contractors and external sub contractor staff to ensure the delivery of a top quartile service in line with industry standards Experience required:Experience of excellent working relationships with colleagues in operational teams, other internal teams as well as external agencies• Experience of a front line customer focussed role in the social housing sector• Experience of working in Repairs & Maintenance or a housing association or local authority• Excellent analytical skills with ability to identity trends and present data to audience• Excellent letter writing and report composure skills• Experience of building and maintaining relationships with multiple stakeholder groups across geographical boundaries and influencing positive change• Excellent communication skills and ability to adapt approach based on the audience• Experience of dealing effectively with complaints & customer feedback• Enjoy working with people in the community, excellent planning and organisational skills• Demonstrates the ability to and motivation to learn quickly and achieve results• Proven ability to problem solve with a positive mind set• Able to take responsibility and be proactive and creative in finding solutions• The ability to travel and be flexible with working hours, occasionally visiting customers' homes and/or attending meetings (including properties) etc within and outside of normal working hours. For more information about the client or the role please do call the Norwich office and ask for Andrea or Maxine This is an urgent requirement by my client, please do get in touch straight away, please apply now or send your CV
Dec 18, 2022
Full time
Are you immediately available and looking for work for the next 6 months or longer? Our client is looking for 2 Resident Liaison Officers to join their team. This role can be primarily based from home however you may need to go to the office at short notice for meetings and to work. You will also need to be a car owner and driver as you may need to go to tenants' houses for inspections. Our residents are our priority and we are keen to ensure we hear their views and deliver and communicate effectively upon service promises. This role will be the key link between the client, its contractors and our customers. The post holder will facilitate the smooth running of the project, building and maintaining positive relationships that ensure effective liaison between key stakeholders and ultimately deliver improved responsive services to our customers. • Analysis of key data to be used to form our service improvement strategies.• Facilitate and co-ordinate responses to customers, by working with the local housing team, Customer Contact Centre and Clarion Response• Identify relevant internal and external stakeholders to ensure that any changes to service relating to the project are looked at in their entirety and the full impact of change is understood by all stakeholders• Organise meetings and briefings and produce communication materials using a variety of methods • Key member of the Housing Project Team and will represent the team at meetings and will lead smaller project teams where appropriate• Provide a customer focussed service ensuring all tasks are completed and complaints and/or requests from residents are actioned effectively• Liaise with customers and act as a conduit between all relevant teams, ensuring all parties are kept informed• Assist in the effective liaison with in-house service provider, M&E contractors and external sub contractor staff to ensure the delivery of a top quartile service in line with industry standards Experience required:Experience of excellent working relationships with colleagues in operational teams, other internal teams as well as external agencies• Experience of a front line customer focussed role in the social housing sector• Experience of working in Repairs & Maintenance or a housing association or local authority• Excellent analytical skills with ability to identity trends and present data to audience• Excellent letter writing and report composure skills• Experience of building and maintaining relationships with multiple stakeholder groups across geographical boundaries and influencing positive change• Excellent communication skills and ability to adapt approach based on the audience• Experience of dealing effectively with complaints & customer feedback• Enjoy working with people in the community, excellent planning and organisational skills• Demonstrates the ability to and motivation to learn quickly and achieve results• Proven ability to problem solve with a positive mind set• Able to take responsibility and be proactive and creative in finding solutions• The ability to travel and be flexible with working hours, occasionally visiting customers' homes and/or attending meetings (including properties) etc within and outside of normal working hours. For more information about the client or the role please do call the Norwich office and ask for Andrea or Maxine This is an urgent requirement by my client, please do get in touch straight away, please apply now or send your CV
Resident Liaison Officer Greenwich Monday - Friday Salary: up to 24k + company car Permanent An exciting opportunity for a RLO has arisen working on a contract based within the Greenwich area for a multi-national facilities maintenance company. Duties (not limited to): Point of contact for residence as well as being of assistance throughout works being carried out. Ensuring residents/leaseholders receive great customer service always to a high standard Visit residence prior to work commencing to provide advice, guidance & information Carry out property condition surveys etc before works start. Assist with post inspections after works if required as well as general aftercare such as satisfaction surveys Communicate individual plans or tailoring when required with sub-contractors etc allowing a smooth process for works Maintain and update records for residence/ jobs Arranging appointments/ work with residence and sub-contractors ensuring all parties are aware and up to date Manage complaints and follow procedure as well as responding to queries via mailbox and telephone The ideal candidate will have: Previous experience in similar role Full UK driving licence An understanding of occupied homes / construction / social housing For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
Dec 18, 2022
Full time
Resident Liaison Officer Greenwich Monday - Friday Salary: up to 24k + company car Permanent An exciting opportunity for a RLO has arisen working on a contract based within the Greenwich area for a multi-national facilities maintenance company. Duties (not limited to): Point of contact for residence as well as being of assistance throughout works being carried out. Ensuring residents/leaseholders receive great customer service always to a high standard Visit residence prior to work commencing to provide advice, guidance & information Carry out property condition surveys etc before works start. Assist with post inspections after works if required as well as general aftercare such as satisfaction surveys Communicate individual plans or tailoring when required with sub-contractors etc allowing a smooth process for works Maintain and update records for residence/ jobs Arranging appointments/ work with residence and sub-contractors ensuring all parties are aware and up to date Manage complaints and follow procedure as well as responding to queries via mailbox and telephone The ideal candidate will have: Previous experience in similar role Full UK driving licence An understanding of occupied homes / construction / social housing For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
Resident Liaison Officer Salary: £32,000 Location: London - various locations Level: Experienced Deadline: 02/01/:59 Hours: 35 Benefits: 27 days holiday; buy and sell annual leave programme; PerkBox; Health Cash Plan and more Job Type: Fixed Term We are looking for a Resident Liaison Officer to deliver a consistent, reliable, and responsive customer focused service, for the organisations residentia click apply for full job details
Dec 18, 2022
Contractor
Resident Liaison Officer Salary: £32,000 Location: London - various locations Level: Experienced Deadline: 02/01/:59 Hours: 35 Benefits: 27 days holiday; buy and sell annual leave programme; PerkBox; Health Cash Plan and more Job Type: Fixed Term We are looking for a Resident Liaison Officer to deliver a consistent, reliable, and responsive customer focused service, for the organisations residentia click apply for full job details
Resident Liaison Officer Salary: £32,000 Location: London - various locations Level: Experienced Deadline: 02/01/:59 Hours: 35 Benefits: 27 days' holiday; buy and sell annual leave programme; PerkBox; Health Cash Plan and more Job Type: Fixed TermWe are looking for a Resident Liaison Officer to deliver a consistent, reliable, and responsive customer focused service, for the organisation's residential properties in South East London, that require major works or planned programs of work. Key responsibilities include: - Offer information, advice and assistance to tenants whilst major works are being carried out to their homes- Take an active role in developing, agreeing, and managing the residents' consultation plan for individual projects- Agree with contractors the resident's information packs, and format and content of updates to residents, including newsletters using a variety of media outlets- Arrange and attend meetings, presentations, and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations- Co-ordinate the temporary or permanent re-housing of residents, where necessary- Liaise with contractors, external agencies, and Housing for Women staff to secure a satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents To be successful in this role you will require: - Proven tenant liaison experience in a customer focused, high quality planned maintenance programme- Proven ability to demonstrate a commitment to customer service relating to within a decant programme/planned/major works programme- Good understanding of all relevant legislation and landlord and resident obligations- Good knowledge of Health and Safety and community safety legislation- The ability to drive own performance and improvements and consistently work towards achieving goals and high standards with minimum supervision and with strong planning and prioritisingCandidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification.Housing for Women is an independent organisation, and we support women in London to challenge the inequalities they face. As a charity and a registered housing association, we are proud to have housed London's women for over 85 years; providing secure, affordable housing and related services to help them make the most of the opportunities they have.To apply for the role of Resident Liaison Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Dec 17, 2022
Full time
Resident Liaison Officer Salary: £32,000 Location: London - various locations Level: Experienced Deadline: 02/01/:59 Hours: 35 Benefits: 27 days' holiday; buy and sell annual leave programme; PerkBox; Health Cash Plan and more Job Type: Fixed TermWe are looking for a Resident Liaison Officer to deliver a consistent, reliable, and responsive customer focused service, for the organisation's residential properties in South East London, that require major works or planned programs of work. Key responsibilities include: - Offer information, advice and assistance to tenants whilst major works are being carried out to their homes- Take an active role in developing, agreeing, and managing the residents' consultation plan for individual projects- Agree with contractors the resident's information packs, and format and content of updates to residents, including newsletters using a variety of media outlets- Arrange and attend meetings, presentations, and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations- Co-ordinate the temporary or permanent re-housing of residents, where necessary- Liaise with contractors, external agencies, and Housing for Women staff to secure a satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents To be successful in this role you will require: - Proven tenant liaison experience in a customer focused, high quality planned maintenance programme- Proven ability to demonstrate a commitment to customer service relating to within a decant programme/planned/major works programme- Good understanding of all relevant legislation and landlord and resident obligations- Good knowledge of Health and Safety and community safety legislation- The ability to drive own performance and improvements and consistently work towards achieving goals and high standards with minimum supervision and with strong planning and prioritisingCandidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification.Housing for Women is an independent organisation, and we support women in London to challenge the inequalities they face. As a charity and a registered housing association, we are proud to have housed London's women for over 85 years; providing secure, affordable housing and related services to help them make the most of the opportunities they have.To apply for the role of Resident Liaison Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
My local authority client is seeking a Head of Regeneration and Leisure on an Interim basis. The role is 3-6 months initially with possibility to extend. 1. To be the Council's lead officer on regeneration partnerships, land use and transport planning, property management, leisure development and leisure greenspaces and develop and deliver strategies for the regeneration of the borough, in line with the Council's vision and strategic objectives. 2. To be accountable to the Director of Environment and Regeneration for managing the performance of the Regeneration and Leisure Division and ensure that all its services are cost effective and delivered to the highest possible standards. 3. To ensure effective financial planning and management across the division and maximise the use of external funding opportunities. 4. To achieve high levels of communication and staff motivation through an open and responsive management style, through the training and development of staff and through the breaking down of barriers between sections and departments. 5. To ensure that all services are developed in a way which is responsive to the needs of clients, service users and the local community and involves close liaison and participation with them. 6. To make a proactive contribution to the overall management, development and image of the Department and the Council, take a lead role on specific cross-service initiatives and deputise for the Director as required. KEY ACCOUNTABILITIES 1. Develop and deliver service and business strategies in line with Council priorities, working in partnership with the community and ensuring excellent value for money. 2. Ensure the co-ordination of services to develop and deliver holistic approaches to the sustainable regeneration of the borough, effectively harnessing the range of professional skills under his/her remit. 3. Keep abreast of best practice in other organisations and ensure that this is incorporated into service development; develop and deliver innovative approaches where appropriate. 4. Ensure the monitoring and delivery of Council and departmental targets; agree clear targets with managers, carry out regular reviews and tackle under- performance effectively where necessary. 5. Ensure high levels of staff motivation across the Division; supervise, appraise and develop the work of Section Heads and ensure the effective supervision, appraisal and development of all the Division's staff, including the provision of relevant training. 6. Exemplify an open and responsive style of management and ensure excellent means of communication across the Division and with other Divisions and Departments. 7. Ensure that the residential and business community and the voluntary sector have the opportunity to participate in and inform service delivery and scheme development. 8. Monitor, review and develop the Division's performance in relation to all areas of public contact to ensure that services are accessible, responsive and customer friendly. 9. Promote public understanding of the Council's priorities, services and initiatives and ensure the presentation of a positive image in the media and through both formal and informal networks. 10. Develop excellent working relationships with other agencies, including the police, health authority, other local authorities, the Greater London Authority and Government Departments, and ensure that the experience of those bodies is used to the benefit of the Council and in the development of partnerships. 11. Ensure the effective financial management of the Division, including monitoring and control of capital and revenue expenditure; prepare budget proposals and strategies which make full use of potential partnership arrangements, external funding opportunities and income generation. 12. Ensure that Council Members and officers receive regular information and high quality advice on all services under his/her management, including prompt and constructive responses to queries and correspondence. 13. Maintain an awareness of all current legislation and professional issues affecting the Division and ensure the maintenance of high professional standards, including through continuing professional development. 14. Promote and develop the electronic delivery of services to the public and the use of information technology systems where cost effective. 15. Ensure the quality, conciseness and timeliness of all reports prepared within the Division to Cabinet, Cabinet members, Scrutiny Panels and other forums and lead on behalf of the Department at such meetings as required. 16. Take a proactive role on the Departmental Management Team and in assisting the organisational development of the Department; contribute to corporate priorities and initiatives and lead on specific projects as required, including town centre and Local Agenda 21 initiatives. 17. Carry out all duties and responsibilities in accordance with the Council's Equal Opportunities and Customer Care policies and take a lead role in developing, implementing and monitoring proposals to further these policies, both within the organisation and the wider community. 18. Ensure that Corporate and Departmental Health and Safety policies and procedures are understood and implemented within the Division and that staff are trained in implementing the procedures as necessary; ensure that Health and Safety Risk Assessments are carried out for all relevant areas; to monitor the implementation of Health and Safety policies and practices and Remedy any shortfalls identified through experience of the operation; ensure that relevant systems are in place for dealing with emergency situations and act as Borough Liaison Officer when required. 19. Ensure adherence to the Council's policies, standing orders, financial regulations, scheme of delegation and other Departmental and Corporate procedures and instructions. 20. Carry out any other duties appropriate to the grading of the post and deputise for the Director as required. £700 to 750 per day insideIR35 3 to 6 months Flexible working Local authority/government and public sector experience highly desirable
Dec 17, 2022
Contractor
My local authority client is seeking a Head of Regeneration and Leisure on an Interim basis. The role is 3-6 months initially with possibility to extend. 1. To be the Council's lead officer on regeneration partnerships, land use and transport planning, property management, leisure development and leisure greenspaces and develop and deliver strategies for the regeneration of the borough, in line with the Council's vision and strategic objectives. 2. To be accountable to the Director of Environment and Regeneration for managing the performance of the Regeneration and Leisure Division and ensure that all its services are cost effective and delivered to the highest possible standards. 3. To ensure effective financial planning and management across the division and maximise the use of external funding opportunities. 4. To achieve high levels of communication and staff motivation through an open and responsive management style, through the training and development of staff and through the breaking down of barriers between sections and departments. 5. To ensure that all services are developed in a way which is responsive to the needs of clients, service users and the local community and involves close liaison and participation with them. 6. To make a proactive contribution to the overall management, development and image of the Department and the Council, take a lead role on specific cross-service initiatives and deputise for the Director as required. KEY ACCOUNTABILITIES 1. Develop and deliver service and business strategies in line with Council priorities, working in partnership with the community and ensuring excellent value for money. 2. Ensure the co-ordination of services to develop and deliver holistic approaches to the sustainable regeneration of the borough, effectively harnessing the range of professional skills under his/her remit. 3. Keep abreast of best practice in other organisations and ensure that this is incorporated into service development; develop and deliver innovative approaches where appropriate. 4. Ensure the monitoring and delivery of Council and departmental targets; agree clear targets with managers, carry out regular reviews and tackle under- performance effectively where necessary. 5. Ensure high levels of staff motivation across the Division; supervise, appraise and develop the work of Section Heads and ensure the effective supervision, appraisal and development of all the Division's staff, including the provision of relevant training. 6. Exemplify an open and responsive style of management and ensure excellent means of communication across the Division and with other Divisions and Departments. 7. Ensure that the residential and business community and the voluntary sector have the opportunity to participate in and inform service delivery and scheme development. 8. Monitor, review and develop the Division's performance in relation to all areas of public contact to ensure that services are accessible, responsive and customer friendly. 9. Promote public understanding of the Council's priorities, services and initiatives and ensure the presentation of a positive image in the media and through both formal and informal networks. 10. Develop excellent working relationships with other agencies, including the police, health authority, other local authorities, the Greater London Authority and Government Departments, and ensure that the experience of those bodies is used to the benefit of the Council and in the development of partnerships. 11. Ensure the effective financial management of the Division, including monitoring and control of capital and revenue expenditure; prepare budget proposals and strategies which make full use of potential partnership arrangements, external funding opportunities and income generation. 12. Ensure that Council Members and officers receive regular information and high quality advice on all services under his/her management, including prompt and constructive responses to queries and correspondence. 13. Maintain an awareness of all current legislation and professional issues affecting the Division and ensure the maintenance of high professional standards, including through continuing professional development. 14. Promote and develop the electronic delivery of services to the public and the use of information technology systems where cost effective. 15. Ensure the quality, conciseness and timeliness of all reports prepared within the Division to Cabinet, Cabinet members, Scrutiny Panels and other forums and lead on behalf of the Department at such meetings as required. 16. Take a proactive role on the Departmental Management Team and in assisting the organisational development of the Department; contribute to corporate priorities and initiatives and lead on specific projects as required, including town centre and Local Agenda 21 initiatives. 17. Carry out all duties and responsibilities in accordance with the Council's Equal Opportunities and Customer Care policies and take a lead role in developing, implementing and monitoring proposals to further these policies, both within the organisation and the wider community. 18. Ensure that Corporate and Departmental Health and Safety policies and procedures are understood and implemented within the Division and that staff are trained in implementing the procedures as necessary; ensure that Health and Safety Risk Assessments are carried out for all relevant areas; to monitor the implementation of Health and Safety policies and practices and Remedy any shortfalls identified through experience of the operation; ensure that relevant systems are in place for dealing with emergency situations and act as Borough Liaison Officer when required. 19. Ensure adherence to the Council's policies, standing orders, financial regulations, scheme of delegation and other Departmental and Corporate procedures and instructions. 20. Carry out any other duties appropriate to the grading of the post and deputise for the Director as required. £700 to 750 per day insideIR35 3 to 6 months Flexible working Local authority/government and public sector experience highly desirable
Resident Liaison Officer- Social Housing Planned Maintenance £28,000 + van and fuel card Full-time, Permanent opportunity Based in Gloucester Here at Howells we are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team based in Gloucester click apply for full job details
Dec 16, 2022
Full time
Resident Liaison Officer- Social Housing Planned Maintenance £28,000 + van and fuel card Full-time, Permanent opportunity Based in Gloucester Here at Howells we are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team based in Gloucester click apply for full job details
Rochdale Area Full UK Driving Licence required Our Story J Tomlinson are a family-owned business with over 50 years' experience, we are proud of our safety record and how we engage our team. We believe in great customer relationships which is shown in the long-term relationships we have had with our customers. You may have seen our vans around the area providing great service to our customers. What you will be doing? Be the main point of contact ensuring all residents receive excellent customer service. ? Visit and issue approved communication literature to resident prior to works being carried out. Have regular contact with residents via their preferred method of communication Agree access arrangements to ensure works are completed on time. Inform the resident of any delays or changes to the programme of works. Ensure that all queries, complaints, and concerns that the residents may have been recorded and resolved. Arrange for the residents to have a demonstration of new installations. Visit residents after completion of works to ensure that the resident is satisfied. How can you add value to our business? We are looking for new team members, we thrive on hiring people for their attitude and drive and not just their skills. Are you someone who likes to solve problems, can think on their feet whilst brining your whole self to work? We want to change the face of construction as people see it and are committed to creating a diverse and happy workforce. We like to have a buzz in our teams and for people to get involved and those who have a desire to help. We are looking for people who like dogs too (or any animals really!) What we offer in return? Our benefits are as diverse as the people we employ; Life assurance from day one of employment Annual leave purchase Commitment to your training and development we already have over 35 apprentices in our business already and growing of all ages Employee Assistance Programme as you would expect from a business of our size Tools for your job provided Pension What next? Click on the link to apply it should take no longer than 3 or 4 minutes. We have a commitment to respond to applicants in a 3 day window. Head over to our career page for more details and to see what life is like at J Tomlinson's. Customer; customer service; support; boiler; resident; tenant REF-
Dec 15, 2022
Full time
Rochdale Area Full UK Driving Licence required Our Story J Tomlinson are a family-owned business with over 50 years' experience, we are proud of our safety record and how we engage our team. We believe in great customer relationships which is shown in the long-term relationships we have had with our customers. You may have seen our vans around the area providing great service to our customers. What you will be doing? Be the main point of contact ensuring all residents receive excellent customer service. ? Visit and issue approved communication literature to resident prior to works being carried out. Have regular contact with residents via their preferred method of communication Agree access arrangements to ensure works are completed on time. Inform the resident of any delays or changes to the programme of works. Ensure that all queries, complaints, and concerns that the residents may have been recorded and resolved. Arrange for the residents to have a demonstration of new installations. Visit residents after completion of works to ensure that the resident is satisfied. How can you add value to our business? We are looking for new team members, we thrive on hiring people for their attitude and drive and not just their skills. Are you someone who likes to solve problems, can think on their feet whilst brining your whole self to work? We want to change the face of construction as people see it and are committed to creating a diverse and happy workforce. We like to have a buzz in our teams and for people to get involved and those who have a desire to help. We are looking for people who like dogs too (or any animals really!) What we offer in return? Our benefits are as diverse as the people we employ; Life assurance from day one of employment Annual leave purchase Commitment to your training and development we already have over 35 apprentices in our business already and growing of all ages Employee Assistance Programme as you would expect from a business of our size Tools for your job provided Pension What next? Click on the link to apply it should take no longer than 3 or 4 minutes. We have a commitment to respond to applicants in a 3 day window. Head over to our career page for more details and to see what life is like at J Tomlinson's. Customer; customer service; support; boiler; resident; tenant REF-
Resident Liaison Officer- Social Housing Planned Maintenance £28,000 + van and fuel cardFull-time, Permanent opportunity Based in Gloucester Here at Howells we are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team based in Gloucester. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works, specifically kitchen and bathrooms, window replacements and external decoration programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential. Key Skills and Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence Kitchen and bathroom scheme and voids experience Some External Works Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out About you: Proficient in Microsoft software, especially excel CSCS DBS Asbestos Awareness Confident, organised and self-motivated Socially and commercially aware Ability to work to deadlines Excellent communication skills Able to work with a diverse range of people Demonstrates an eye for detail and a commitment to delivering excellent standards Salary & Benefits You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online or call Meg on for more info! Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on . Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
Dec 15, 2022
Full time
Resident Liaison Officer- Social Housing Planned Maintenance £28,000 + van and fuel cardFull-time, Permanent opportunity Based in Gloucester Here at Howells we are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team based in Gloucester. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works, specifically kitchen and bathrooms, window replacements and external decoration programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential. Key Skills and Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence Kitchen and bathroom scheme and voids experience Some External Works Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out About you: Proficient in Microsoft software, especially excel CSCS DBS Asbestos Awareness Confident, organised and self-motivated Socially and commercially aware Ability to work to deadlines Excellent communication skills Able to work with a diverse range of people Demonstrates an eye for detail and a commitment to delivering excellent standards Salary & Benefits You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online or call Meg on for more info! Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on . Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
A great opportunity has become available for a reliable and skilled Resident Liaison Officer to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Woking , you will join them on a full-time, permanent basis (32-40 hours per week), and in return, the Resident Liaison Officer will receive a competitive salary of £28,000 - £30,000 per annum pro rata and excellent benefits. The company is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England. With a focus on delivering exceptional service to their clients and customers, this position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace. Company values The company take pride in everything they do - Which means they expect all their employees to: Present a professional appearance at all times Keep your vehicle clean and tidy at all times Keep your work area safe, tidy and well organised Deliver a high standard of work at all times Integrity, built-in Company Benefits: 31 days annual leave rising to 36 days with length of service (including bank holidays) A flexible scheme to buy or sell up to 5 days of annual leave per year Company sick pay after probation Life Insurance Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice Cycle to Work Scheme Discounted Gym Membership Employee recognition scheme Length of Service Rewards Childcare voucher scheme Defined contribution Pension Scheme of 8% (5% Employer and 3% Employee) Employee Assistance Programme to support all staff Full uniform and safety equipment is provided Access to a tool loan for all trade staff Refer a Friend scheme Key responsibilities as the Resident Liaison Officer will include: Be the first point of contact for job queries and ensure that they are actioned in a timely manner Communicate with all stakeholders for planned and larger works and when work will impact building users in a communal area Responsible for managing and resolving difficulties and complaints regarding the works by liaising and negotiating with all parties with a view to expedient and effective resolution Support the office team during peaks in demand with emails and general queries Ensure residents are kept informed of all works to be carried out and updated with ongoing progress and changes/adaptations with effective and prompt communication Organise Consultation Evening with tenant groups, record attendees and take minutes of meetings Collect and collate client/resident satisfaction feedback and report on trends and improvement ideas What the company are looking for in their Resident Liaison Officer: GSCE or equivalent grade C or above in English Relevant qualification in Business Administration or Customer Service (Advantageous) Ideally have a full driving licence Experience working in an Operations Centre of a Building Maintenance Contract Experience of working as a Resident Liaison Officer Basic knowledge of building maintenance trades and the tasks/activities that can be undertake by each trade group. Good geographical understanding of the Woking area If you feel you have the skills and experience to become our clients Resident Liaison Officer then please click " apply " now - We'd love to hear from you! The company is an Equal Opportunities employer and a member of the Disability Confident Scheme. They are also a member of the Hampshire Construction Training Association. It is a further requirement that all staff must pass a DBS check.
Dec 14, 2022
Full time
A great opportunity has become available for a reliable and skilled Resident Liaison Officer to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Woking , you will join them on a full-time, permanent basis (32-40 hours per week), and in return, the Resident Liaison Officer will receive a competitive salary of £28,000 - £30,000 per annum pro rata and excellent benefits. The company is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England. With a focus on delivering exceptional service to their clients and customers, this position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace. Company values The company take pride in everything they do - Which means they expect all their employees to: Present a professional appearance at all times Keep your vehicle clean and tidy at all times Keep your work area safe, tidy and well organised Deliver a high standard of work at all times Integrity, built-in Company Benefits: 31 days annual leave rising to 36 days with length of service (including bank holidays) A flexible scheme to buy or sell up to 5 days of annual leave per year Company sick pay after probation Life Insurance Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice Cycle to Work Scheme Discounted Gym Membership Employee recognition scheme Length of Service Rewards Childcare voucher scheme Defined contribution Pension Scheme of 8% (5% Employer and 3% Employee) Employee Assistance Programme to support all staff Full uniform and safety equipment is provided Access to a tool loan for all trade staff Refer a Friend scheme Key responsibilities as the Resident Liaison Officer will include: Be the first point of contact for job queries and ensure that they are actioned in a timely manner Communicate with all stakeholders for planned and larger works and when work will impact building users in a communal area Responsible for managing and resolving difficulties and complaints regarding the works by liaising and negotiating with all parties with a view to expedient and effective resolution Support the office team during peaks in demand with emails and general queries Ensure residents are kept informed of all works to be carried out and updated with ongoing progress and changes/adaptations with effective and prompt communication Organise Consultation Evening with tenant groups, record attendees and take minutes of meetings Collect and collate client/resident satisfaction feedback and report on trends and improvement ideas What the company are looking for in their Resident Liaison Officer: GSCE or equivalent grade C or above in English Relevant qualification in Business Administration or Customer Service (Advantageous) Ideally have a full driving licence Experience working in an Operations Centre of a Building Maintenance Contract Experience of working as a Resident Liaison Officer Basic knowledge of building maintenance trades and the tasks/activities that can be undertake by each trade group. Good geographical understanding of the Woking area If you feel you have the skills and experience to become our clients Resident Liaison Officer then please click " apply " now - We'd love to hear from you! The company is an Equal Opportunities employer and a member of the Disability Confident Scheme. They are also a member of the Hampshire Construction Training Association. It is a further requirement that all staff must pass a DBS check.
A great opportunity has become available for a reliable and skilled Resident Liaison Officer to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Woking , you will join them on a full-time, permanent basis (32-40 hours per week), and in return, the Resident Liaison Officer will receive a competitive salary of £28,000 - £30,000 per a click apply for full job details
Dec 14, 2022
Full time
A great opportunity has become available for a reliable and skilled Resident Liaison Officer to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Woking , you will join them on a full-time, permanent basis (32-40 hours per week), and in return, the Resident Liaison Officer will receive a competitive salary of £28,000 - £30,000 per a click apply for full job details
Your new role Are you an experienced Resident Liaison Officer looking for an exciting new opportunity? We are currently recruiting for a Resident Liaison Officer to join a busy Housing Association in Kent. The successful candidate will be responsible for ensuring the smooth running of day to day operations, liaising with residents, and providing a high standard of customer service. The ideal candidate will have excellent communication and interpersonal skills, the ability to work independently and as part of a team, and the ability to work in a fast-paced environment. Previous experience in a similar role is essential. What you'll get in return The successful candidate will be paid a rate of up to £18.93 per hour, based on a 3-6 month contract term What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Andrew Dique now on . If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Dec 13, 2022
Full time
Your new role Are you an experienced Resident Liaison Officer looking for an exciting new opportunity? We are currently recruiting for a Resident Liaison Officer to join a busy Housing Association in Kent. The successful candidate will be responsible for ensuring the smooth running of day to day operations, liaising with residents, and providing a high standard of customer service. The ideal candidate will have excellent communication and interpersonal skills, the ability to work independently and as part of a team, and the ability to work in a fast-paced environment. Previous experience in a similar role is essential. What you'll get in return The successful candidate will be paid a rate of up to £18.93 per hour, based on a 3-6 month contract term What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Andrew Dique now on . If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
