21 jobs found

Title: Repairs Planner Location: Blaina Pay: £16.41 + £2.41 holiday Contract: 3 Month FTC Job Summary BRC are working with a Social Housing provider who are looking for a Repairs planner to join the team. To be responsible for the diary scheduling of Repair and Gas Servicing works through the DRS system for trade staff creating maximum efficiency and ensuring key performance indicators are maintained. Ensuring that appointments are not missed, taking a right first time and Service 1st approach. Responsibilities To be highly customer focussed and support the Performance and Support Services Manager and Team Leader in ensuring all arranged works are planned and programmed to maximise productivity and minimise waste to maintain compliance and achieve KPI targets. Use the DRS/Project Planner system to plan works, react to changing circumstances throughout the day and monitor any irregularities liaising with the Performance and Support Services Manager in a timely, professional manner to maintain service delivery and KPI performance. Use the DRS/Project Planner system ensuring it is kept up to date to help to reduce overall number of outstanding/out of target jobs and follow on works. Oversee all operatives diaries ensuring communication with tenants and trade operatives is maximised reducing missed appointments and follow on works, thus ensuring KPI targets are achieved. Tasks To maintain a comprehensive knowledge of and work to a high standard on the DRS, Project Planner and RAMIS systems. This will have a direct impact on the performance indicators of the organisation and allow accurate monitoring for responsive maintenance operatives and ultimately voids and planned works. To liaise daily with repairs staff and deal with and rectify queries on available and unavailable appointment slots. To ensure that all Operatives absences are entered onto the DRS system. To liaise daily with tenants to ensure they are kept up to date regarding their repair appointments across a wide range of communication channels. To visit tenants at their homes when required to explain the nature of the work, ascertain their individual requirements, and arrange convenient appointments to complete the works. To be a point of contact for the Call Centre Operators if a problem occurs and to relay this problem to the Performance and Support Services Manager if needed. To be responsible for undertaking daily diary scheduling for numerous Operatives on the DRS/Project Planner system. To deal with all unavailable appointment periods by the re-organisation of work to other Operatives and negotiation with Tenants as required. To liaise with Operatives by telephone throughout the day, to ensure that all appointments and target dates are met, and Key Performance Indicator targets achieved. To ensure that any additional comments or relevant information is added to all IT systems e.g. Northgate accordingly so that the information can be viewed by other departments. To create and maintain good working relationships with all repair and gas delivery staff. To deal and prioritise daily emergency jobs, non-appointed tasks, variations, follow-on jobs, carded, cancelled, and suspended jobs. To run service delivery reports as and when required and highlight any operational failures to the Performance and Support Services Manager and relevant Team Leader. To ensure that all jobs which are completed in DRS/Project Planner are also completed in Northgate, reporting any discrepancies to the Performance and Support Services Manager and the IT department where necessary. To forward plan with the Property Services Manager or Team Leader ensuring materials are ordered if required and the diaries are being used to their full potential. To utilise the facilities of the DRS/Project Planner system to ensure maximum benefit is obtained and areas for improvement are identified. To assist the Performance and Support Services Manager, and any other members of the property services administration team, with varying workloads as required. To raise purchase orders for materials including checking and processing invoices. To deal with incoming and outgoing mail including e-mails to the Planning Team in-box in times of absence of the DRS Admin Coordinator. To fill out rechargeable repair forms and forward to the relevant Finance Officer for collection in times of absence of the Performance and Support Services Manager. To undertake DRS/Project Planner training as and when requested. To be conscientious, dedicated and focussed to help provide an excellent customer service by being an effective team member thus enabling the organisation to strive towards their vision statement of Providing Homes and thriving neighbourhoods where people are proud to live. To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. For more information on this role call Emma or Matt on (phone number removed) or send a copy of your CV

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a Programmed Work Caretaker for the 3 months ongoing, at the rate of 18.37 per hour umbrella Job responsibilities Responsible for ensuring that cleaning of housing properties meets or exceeds the agreed standards and frequencies to internal and external areas of the estates To contribute as an effective and collaborative member of the Estate Services Team Principal Accountabilities and Responsibilities: Make a positive contribution to the delivery of customer focused Estate Services; working flexibly and positively to achieve the objectives of the services and the organisation. Key External Contacts: Key resident contacts; Contractors delivering estate services and Repairs service; Utility companies. 3. Key Internal Contacts: Tenancy team; Neighbourhood inspectors; Neighbourhood Safety Officers; Customer experience team. 4. Remove bulky items and fly tips from internal and external areas of housing sites across the borough or Carry out deep internal and external cleaning (including bin/bin chambers and graffiti) across the housing sites in line with the deep cleaning programme or Carry out window cleaning for the communal areas up to third floor across the housing sites in line with the programmed schedules. To drive light goods vehicle with either automatic or manual gears (candidates must possess a full and valid UK driving licence) and manage day-to-day operation May be placed with any of the teams (Fly Tipping or Window Cleaning or Deep Cleaning) and moved from one team to the other as required. Use appropriate equipment and cleaning products to ensure cleaning meets or exceeds the agreed cleaning standards and frequencies. Ensure the safety and maintenance of the organisation's cleaning equipment, machinery and vehicles and take all possible steps to prevent loss, theft or damage. Liaise with the relevant internal and external services and assist them with the prevention of fly-tips, graffiti and ASB on the housing sites. Report environmental issues to the relevant services for prompt actions. Take part in work related training sessions and programmes. Participate in the ongoing development, implementation and monitoring of the service plans. Championing the professional integrity of the Housing Services. Ensure effective face-to-face engagement with external partners, residents and colleagues. Provide cover for leave or sickness as and when necessary. To work flexibly between Monday to Sunday and evening working. Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults. Carry out duties with due regard to the Council's Customer Care, Equal Opportunities, Information Governance, Data Protection, Health and Safety and Emergency Planning & Awareness (including to provide assistance where available) policies and procedures. Undertake any other duties commensurate with the general level of responsibility of this post. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Housing Services Officer Role in North London Housing Repairs - Fantastic Company and Team Liaising with Tenants, Raising Repairs and overseeing engineers diaries. 36 hour week - Hybrid working Fantastic Opportunity to join a supportive team - working in the North London Duties Experience of dealing with high call volumes in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image Job-holders in contact centres will work primarily with service users face to face, over the telephone or via written or electronic correspondence. To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. All jobs are responsible for responding directly to service users either providing information or assisting with service transactions. Roles in the contact centres generally require some previous experience across at least two service areas Temporary position (on-going) Fully office based for two weeks Office 3 days - Home 2 days until fully competent then Office 2 days - Home 3 days Rota based shifts Planning & Webchat experience preferable Repairs background essential

To support the effective delivery of all major repairs programs and investment projects by undertaking a wide range duties to ensure high levels of customer satisfaction. Client Details Our client is a housing association renowned for their work in the community and have a solid reputation in the construction sector. Description Support the Investment Programme Manager and Project Leaders to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion. Contribute to the delivery of investment projects on time, within budget, to deliver exceptional levels of customer satisfaction. Utilise customer satisfaction to make recommendations for continuous improvements for the delivery of investment projects. Support the Investment Programme Manager to deliver an effective major adaptations programme to properties. Maintain effective records and information systems in support of project delivery, service planning, KPI's and benchmarking. Attend meetings of customer groups, investment panels and other stakeholders as necessary. Attend and contribute to contractor progress meetings, review contractors' performance and produce written reports and minutes as directed. Develop and maintain effective communication and collaborative relationships with customers, colleagues, key partners, contractors and community representatives. To be responsible for collating handover information from contractors and ensuring that this information is handed over to the Asset Manager in a timely manner to ensure that systems can be appropriately updated. Collate information and make recommendations for future asset programmes of work to ensure that warranties from investment works are upheld. Profile Appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards is ideal. Excellent verbal and written ability, strong presentation and interpersonal skills Extensive experience of operating within an Assets team within a supporting role Management of stakeholders (customers, contractors, consultants etc.) Highly numerate and IT literate and able to promote this ethos throughout the team Job Offer An hourly rate circa 22ph Opportunity to work on impactful projects in the Not For Profit sector A supportive and collaborative team environment Opportunities for career progression Based in the vibrant city of Manchester Possibility of contract extension

Property Help Desk Supervisor Lead a Dynamic Help Desk Team Are you an experienced Property Maintenance Supervisor, Property Help Desk Team Leader, or Property Services specialist seeking a dynamic opportunity to grow with a well-established team? We invite you to join our forward-thinking Property Maintenance and Asset Management business where your skills will drive exceptional service delivery and operational excellence. About Us We empower our clients, who manage extensive property portfolios, primarily within the UK social housing sector. We are committed to delivering outstanding property maintenance services that ensure smooth operations, compliance, and heightened customer satisfaction. We are looking for a proactive Property Help Desk Supervisor to oversee our help desk team, coordinate maintenance activities, and elevate service standards. Property Help Desk Supervisor Key Responsibilities Help Desk Leadership Supervise the help desk team to meet KPIs and deliver cost-effective, high-quality services. Ensure all processes from job creation to completion are followed effectively and accurately. Technical Support Share technical knowledge and provide guidance to Property Maintenance Coordinators and Compliance Officers. Enhance team skills to ensure comprehensive understanding and resolution of maintenance issues. Labour and Contractor Management Lead the direct labour team DLOs, emphasising customer satisfaction and service efficiency. Monitor and manage the performance of contractors and delivery partners, ensuring alignment with quality and compliance standards. Operational Oversight Schedule and oversee site visits to monitor repair and void work projects. Conduct detailed triage of maintenance issues to ensure accurate and efficient resolution. Monitor repeat repairs and escalate persistent issues to senior leadership. Performance Monitoring Drive the Property help desk performance measures, including adherence to response times, accurate job prioritisation, and quality assurance. Evaluate and improve processes to maximise team efficiency and customer satisfaction. Communication and Collaboration Foster strong relationships with internal staff, field teams, and external partners. Ensure open, effective, and regular communication across all stakeholders. Ideal Candidate Profile We are looking for a motivated professional with the following skills and attributes: Essential Experience Proven experience in reactive maintenance and planning in property maintenance. Familiarity with CDM15 regulations and necessary certifications for compliance. Technical and Operational Expertise Quick learner with the ability to master simPRO and other scheduling tools. Strong problem-solving skills with a focus on effective conflict resolution and calm management of emergencies. People and Communication Skills Ability to build strong relationships and work compassionately in social housing settings. Excellent communication skills to guide and motivate the team while ensuring customer satisfaction. Process-Driven Approach Commitment to following best practices and established help desk processes. Ability to prioritise tasks, multitask effectively, and maintain attention to detail. Attitude and Work Ethic Demonstrated willingness to learn, improve, and support team members. Calm under pressure, goal-oriented, and driven to deliver exceptional outcomes. Why Join Us? This is your chance to join a forward-thinking organisation where your efforts will directly impact systems, processes, and customer satisfaction. We prioritise collaboration and offer support from a dedicated senior management team. Here, you can make a real difference. Location: Office-based in Blackburn, Lancashire, with occasional UK site travel Job Type: Full-time, Permanent Salary: 26,000 - 30,000 DOE + annual bonus (negotiable depending on experience) + exceptional benefits

Job Title: Housing Officer Location: North Wales Salary : 28,000- 32,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role The Housing Officer supports and manages Service Users (SUs) within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Key Responsibilities: Supporting Service Users (SUs): Manage a caseload of (Apply online only) SUs. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of SUs. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.

Job Title: Housing Officer Location: Kent Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role The Housing Officer supports and manages Service Users (SUs) within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Key Responsibilities: Supporting Service Users (SUs): Manage a caseload of (Apply online only) SUs. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of SUs. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.

Job Title: Housing Officer Location: Portsmouth Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role The Housing Officer supports and manages Service Users (SUs) within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Key Responsibilities: Supporting Service Users (SUs): Manage a caseload of (Apply online only) SUs. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of SUs. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.

Regional Property Manager: £54,224 - £57,077 9 Month Fixed Term Contract We are recruiting for a Regional Property Manager to oversee a team of Repairs Officers, and a Project Support Officer carrying out the management of, Responsive Repairs, Alteration Requests, Formal Complaints, Damp and Mould cases and Voids across the MTVH stock in the Midlands and East Anglia. This is an interim position with the possibility of becoming permanent. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor and provide reports on performance for all KPI?s. - Strong leadership skills and background in managing a multifaceted repairs team - Experience of Contract Management (essential) - Proven competency with building pathology - History of dealing with customers from different backgrounds, and delivering a positive and transparent service - Experience of analysing customer feedback to achieve service improvements - Attention to detail and accuracy in reporting - Experience of working with external stakeholders - Experience of dealing with customers and responding to customer enquiries on the phone and in writing - Budget management - adhering to budget set and managing expectations - Strong Leadership skills and the ability to manage a varied and demanding workforce - A self-starter who isn't afraid of challenge - Must have car and business insurance. Desirable - Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Proposed dates for interviews: W.C 10th House, Beeston, NG9 1LA Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Our client have an exciting opportunity for a Home Improvement Technical Officer to join their team. Location: Ely, Cambridgeshire Salary: £36,124 - £41,511 per annum Job Type: Full Time, Permanent Closing Date: Sunday 2 February 2025 About Us: East Cambridgeshire boasts excellent transport links, stunning countryside, vibrant markets, and welcoming communities and it one of the UK's happiest and healthiest places to live. The District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Home Improvement Technical Officer - The Role: The Council administers a Care and Repair Service which offers the elderly, disabled or vulnerable residents of the Fenland district access to grant funds (subject to eligibility) and suitably qualified trades people, to carry out appropriate repairs or adaptations to their homes. As Technical Officer you will be required to provide a high quality computer based drawing and design service and work with clients, contractors, Occupational Therapists and other agencies to ensure a high standard of client satisfaction, whilst achieving value for money for the Council and other funding partners. You will also maintain a list of approved and vetted contractors and architects, visit clients to carry out site surveys and schedules of works, liaising with planning, building control and other regulatory bodies to ensure applications and approvals are obtained for all works. Home Improvement Technical Officer - Key Responsibilities: - Visit clients and assess the building work required to their home with reference to the client's wishes and the needs of the property and in partnership with the Occupational Therapy Service, the Council, Landlords and other interested partners - Prepare or arrange to prepare schedules of work, specifications and drawings as appropriate, (using AUTOCAD) taking into account the client's needs, wishes and requirements of the funding agencies and statutory bodies - Seek out estimates for work, evaluate these and ensure proper contractual arrangements are made between the client and contractor(s). Including compliance with CDM2015 - Monitor building works and act on behalf of clients, including negotiating with contractors on site - Arrange final inspections, check final accounts and defects liability. Maintain a record of certificates and guarantees - Update computerised and manual records as necessary, maintain case notes and progress forms - Advise the team on technical matters that affect the running of the service, including Building Regulations, Planning Permission and Good Practice Guidance Home Improvement Technical Officer - You: - Drawing and design building works including use of systems such as Autocad or similar - Good communication skills (written and verbal) - Self management and organisational skills - Numeracy - Good mediation and negotiation skills with a range of people at all levels and in a variety of organisations - Ability to work under pressure and to deadlines - Sound knowledge of housing construction, building works and key trades - Knowledge of home improvements and adaptations - Knowledge of building and planning regulations - Proven knowledge of Microsoft Office, including Word and Excel - Degree level, HND or relevant technical qualification in building/construction - Full Drivers Licence and access to a vehicle Home Improvement Technical Officer - Benefits: - Flexible working - Generous annual leave entitlement starting at 24 days a year - Childcare scheme - Training, development and payment of professional fees - Essential user car allowance - Local government pension scheme 17.4% employer contribution Application Process: Closing date for completed applications is: Sunday 2 February 2025 Selection process will be held on: W/C 17 February 2025 Apply today for the position of Home Improvement Technical Officer by clicking "Apply" now

Are you immediately available and looking for work for the next 6 months or longer? Our client is looking for 2 Resident Liaison Officers to join their team. This role can be primarily based from home however you may need to go to the office at short notice for meetings and to work. You will also need to be a car owner and driver as you may need to go to tenants' houses for inspections. Our residents are our priority and we are keen to ensure we hear their views and deliver and communicate effectively upon service promises. This role will be the key link between the client, its contractors and our customers. The post holder will facilitate the smooth running of the project, building and maintaining positive relationships that ensure effective liaison between key stakeholders and ultimately deliver improved responsive services to our customers. • Analysis of key data to be used to form our service improvement strategies.• Facilitate and co-ordinate responses to customers, by working with the local housing team, Customer Contact Centre and Clarion Response• Identify relevant internal and external stakeholders to ensure that any changes to service relating to the project are looked at in their entirety and the full impact of change is understood by all stakeholders• Organise meetings and briefings and produce communication materials using a variety of methods • Key member of the Housing Project Team and will represent the team at meetings and will lead smaller project teams where appropriate• Provide a customer focussed service ensuring all tasks are completed and complaints and/or requests from residents are actioned effectively• Liaise with customers and act as a conduit between all relevant teams, ensuring all parties are kept informed• Assist in the effective liaison with in-house service provider, M&E contractors and external sub contractor staff to ensure the delivery of a top quartile service in line with industry standards Experience required:Experience of excellent working relationships with colleagues in operational teams, other internal teams as well as external agencies• Experience of a front line customer focussed role in the social housing sector• Experience of working in Repairs & Maintenance or a housing association or local authority• Excellent analytical skills with ability to identity trends and present data to audience• Excellent letter writing and report composure skills• Experience of building and maintaining relationships with multiple stakeholder groups across geographical boundaries and influencing positive change• Excellent communication skills and ability to adapt approach based on the audience• Experience of dealing effectively with complaints & customer feedback• Enjoy working with people in the community, excellent planning and organisational skills• Demonstrates the ability to and motivation to learn quickly and achieve results• Proven ability to problem solve with a positive mind set• Able to take responsibility and be proactive and creative in finding solutions• The ability to travel and be flexible with working hours, occasionally visiting customers' homes and/or attending meetings (including properties) etc within and outside of normal working hours. For more information about the client or the role please do call the Norwich office and ask for Andrea or Maxine This is an urgent requirement by my client, please do get in touch straight away, please apply now or send your CV

Job role Highway maintenance officer Salary From £15 p/h Job type Contract (37 hours per week) Location : Oxfordshire We are looking for a professional highway maintenance officer to help develop maintenance works programmes and assist and implement small scale highway and drainage repairs. . Roles and responsibilities: To support the Technical Officer and deliver the specialist element of the highway service and operations that are attributed to the post. Maintaining excellent, effective working relationships with stakeholders and operational teams. Manage own workload and the resources required to ensure successful project delivery Experience & Requirements : NVQ or equivalent in a related discipline or experience of working in a local government environment Appropriate specific technical qualifications related to the service such as monitoring street works or an arboricultural qualification Experience of planning schemes and projects Ability to use word processing, spread sheets and presentation software Experience of carrying out data collection and analysis Getting in touch: If you are looking for a new position, then send over your up-to-date CV directly or apply now.

We're looking for a Property Manager to work within our Estates team based at our Head Office in Mellor Brook. As our Property Manager, you'll be responsible for the delivery of refurbishment projects and maintenance solutions across the 200 pub estate, managed Inns and unlicensed properties. This will include reactive and planned maintenance, ensuring statutory compliance. Your day-to-day activities will include: Effective Management of a network of regional contractors Manage revenue and capital maintenance budgets and report monthly on performance against budget Providing clear and detailed instructions to contractors and consultants to permit solutions to maintenance issues. Inspecting properties to verify specifications and quotes in advance of works and on completion to ensure successful outcomes. Carry out periodic condition surveys and prepare dilapidation surveys as required. Work closely with the Project Manager and Maintenance Helpdesk Organise and manage planned maintenance including Gas Safety Certification, Electrical testing, Emergency Lighting & Fire Alarm testing and the resultant remedial works Report on compliance monthly to the Property Director Manage the asbestos register and re-inspection programme Deliver a programme of planned maintenance through service charge to tenants to include Kitchen Extract Cleaning, Chimney Flue cleaning, Pest Control, Portable Appliance testing, Fire Suppression, and extinguishers. Manage Fire Risk and Legionella Risk Assessment programmes and the resultant remedial works Liaise and negotiate with Fire Officers, Environmental Health Officers, Planning and Conservation officers in respect of works requiring regulatory approval Deliver an annual programme of external decoration and associated repairs Organise and manage capital refurbishment development and maintenance projects Excellent communication with stakeholders and colleagues including Area Business Managers, Operations Director, Finance and Estates colleagues. Excellent communication with third party contractors and consultants Who are we looking for: HNC/HND/BSc Building Surveying or equivalent RICS Chartered Building Surveyor or the aspiration to become Chartered (we are able to sponsor and support this if required) Excellent communication skills Full Driving Licence Some experience of managing multi-site maintenance and minor projects across a commercial property portfolio Passion for learning and development Carry out your role in line with the Thwaites Behaviours and Principles. This is a fantastic and rare opportunity to join a great team in a brilliant family business. The company aims to provide superb hospitality in outstanding properties in great locations. The Estates team are at the heart of these objectives. Our purpose-built offices and brewery in Mellor Brook provide a great place to work. In return, we are offering a rewarding role with scope for career progression along with; A fun environment where you will receive the training and support to develop and progress Free parking Health cash plan with access to discounted perks 33 days annual leave Discounted accommodation, food and drink in our beautiful properties across the country Pension & Life assurance Long service awards, including free meals and free stays with your friends or family

A Site Manager is sought by this welcoming CofE primary school in Solihull, part of a wider West Midlands Multi Academy Trust, on an immediate basis. This is a diverse and busy role tasked with cleaning, maintenance and capital works within the school. Reporting to the Head Teacher, the Site Manager will co-ordinate all maintenance, repairs, cleaning, decoration, and capital works projects in line with agreed plans. The postholder will be responsible for conducting basic repairs, planning site use, oversee access and security of the school, and supervise two cleaning staff as well as be responsible for your own cleaning duties. You will liaise with external contractors to ensure Health & Safety compliance is met during work programmes and the school grounds are clean with good access for staff and students. Liaising with all stakeholders, you will conduct regular site inspections and risk assessments, maintaining records, information, and data, producing analysis and reports as required. The successful candidate will possess a good knowledge of Health & Safety compliance, is IOSH accredited and possess good experience of budget management. You will be a natural communicator who is confident in forming good relationships quickly. Previous experience of working within a school is key to this role. This is an ideal role for a Site Officer to step up into a management role. Hours of work: 7.00am 3.30pm, 37 hours per week, 52 weeks of the year. The successful candidate will hold a current, or be subject to, Enhanced DBS check. Immediate interviews for suitable candidates. Dedicate Recruitment operates as an employment agency for permanent staff and as a employment business for temporary workers. In applying for this role, you agree to all T&C's, Privacy Policy and Disclaimer found on our website

Region : Lancashire About the role Our client is looking for a Planning and Support Services Officer to join their Repairs Team. This role is office based at Unit B3 Sykeside Drive, Accrington, BB5 5YE. The Planning Support Services Officer will ensure that their Repairs team delivers a safe, reliable, quality, efficient responsive repairs and void maintenance service that matches their goal of placing customers at the heart of their service. You will support the effective delivery of responsive maintenance, gas and electrical servicing by providing an effective planning support function. In the role, you will provide support to the operational management team in their roles of organising trade colleagues and supply chain to deliver the work required in your section. You will support management with productivity measures, work planning systems and ensuring the effective use of all resources including supply chain. What are they looking for? The successful candidate will have proven ability to work in a customer focused environment and experience of working in a similar function in another business. You should also have knowledge of Microsoft systems, Word and Excel. What you can expect from them They offer a competitive salary (of £24,550 per annum), a generous annual leave entitlement of 31 days plus bank holidays and a pension scheme with employer matched contributions of up to 10%. Your wellbeing matters to them, and they offer a health cash plan where you can claim back money for health care, access to a GP service and an employee assistance programme, along with access to discounts for you and your family to enjoy outside of work. They are passionate about their people, enabling their development, with learning opportunities to progress both personally and professionally. This includes access to volunteer in their local communities or learn a new skill outside of work. They have created a flexible working environment, with their WorkSpace, which is their approach that focuses on work being the thing that they do that makes a difference to their customers, not the place they go. You will be provided with all the ICT working equipment to enable you to undertake your role. About them They are one of the largest registered providers of social housing in the North West, with 35,000 properties across the region. They believe that everyone deserves a place to call their own, which is why they're committed to building 500 new homes each year. They do more than just provide a roof over their customers' heads, they're here to make a real difference. In addition to creating positive spaces for their customers they continuously strive to create a positive and progressive workspace to enable their colleagues to achieve their full potential. They embrace diversity and strive for diverse teams to create an inclusive culture which enables them to thrive and be representative of the communities that they serve. They want to ensure that everybody has an opportunity to be part of their recruitment processes and will therefore make reasonable adjustments to accommodate their candidates. Please let them know if there is anything they can do to assist you with their recruitment process via the email address below. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team and a member of the HR Team will be in touch. Please note that they reserve the right to close the vacancy early prior to the closing date.

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success. What s in it for you? Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you. Newcastle is an inclusive global University community where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution. Salary: Starting from £31,406 - £40,927 per annum, depending on experience, plus excellent rewards Closing Date: 04 August 2022 The Role We are looking for someone to join a team of Electronics and Electrical Technicians who support our laboratories, facilities and associated electronic and electrical equipment, such as energy storage systems and infrastructure (including stationary storage), electric vehicle batteries/charging units and power converters. Our highly skilled and professional technical colleagues are essential to supporting the delivering of successful research and teaching to an international standard within the School and Faculty. We have approximately 80 technicians employed within the School of Engineering working on our campuses and off-site facilities across the North East of England. We have expertise that spans a wide range of disciplines that make a fundamental contribution towards Newcastle University s aims. As Technical and Operations Lead you will be responsible for Technical and Operational Management of the Energy Systems Facilities at Newcastle ( ) (Centre for Energy - Centre for Energy - Newcastle University (ncl.ac.uk). We are looking for someone who can ensure the safe operation of the Infrastructure and associated Equipment in the Energy Systems Facilities and to liaise with the users as to its use. You will be the main contact for the end users within the Facilities ensuring a comprehensive service which meets the School s objectives. This will include supporting academic and research staff with technical advice to progress projects. Electrical Power converters and Battery Energy Storage Systems and Infrastructure (BESS) are the main area of Technical Expertise within the laboratories and facilities. However, off-site projects also involve different energy systems, infrastructure and low carbon technologies such as gas networks and electric vehicle charging etc.. Key Accountabilities • Manage the Energy Systems Facilities, equipment, infrastructure and techniques to support the specific high value teaching and research activity within the Facilities and Laboratories • Support the Technical Manager with the planning, organisation and administration of the Space, Infrastructure, Estate and wider Technical Services. To ensure the effective maintenance, security and facility management and to lead on discrete estates related projects, including university wide initiatives • In conjunction with the Technical Team Leader ensure satisfactory management, maintenance, repair and calibration of all equipment and instrumentation within their area. To assist in the forward planning to upgrade and replace equipment with the Technical Manager. In collaboration with the Operations Teams, to assist in the maintenance of the asset register for planning and insurance purposes • Monitor and maintain safe working environment to Health and Safety guidelines in conjunction with the Technical Team Leader and Safety Officer. Write, review and implement the Local Safety guidelines and procedures. Lead on team safety issues and be accountable for ensuring safe working practices throughout their area of responsibility. Support in developing and maintaining local incident plans across the buildings, laboratories and workshops • Ensure sound financial management, whilst maintaining best value principles by maintaining records relating to the recharging of technical staff time where appropriate and materials and stock items especially where its used for the School s teaching and research. The organisation of bulk and project purchasing, the management and authorisation of allocated budgets and expenditure (e.g. common user laboratories and equipment) • Take full responsibility of all relevant equipment by ensuring that this is available, in proper working order, associated software is up to date, and is safe for operation. Although the academic supervisor will retain responsibility for the conduct of Postgraduate students, the post holder will be responsible for ensuring that their use of equipment and facilities is safe, that users have been made aware of the risks and the basic functions of the equipment and that users and their supervisors have completed appropriate Risk Assessments • Design, construction, commissioning and test of additional hardware directly linked to research projects (specifically at high power scales (>10kW). Where it is necessary to suggest and commission modifications to building, laboratory and energy storage systems wiring schematics and mechanical fixtures. Advise the Group on suitable equipment to carry out research and propose and carry out changes to existing equipment to fulfil research objectives • Manage Maintenance, Servicing and Portable Appliance Testing within the areas of responsibility to support the relevant guidelines and policies. Ensure detailed electronic records are compiled and stored and the main users of the equipment are consulted and follow-up repairs and testing is performed as required The Person Knowledge, Skills and Experience • Experience of working in environments related to power and energy systems and infrastructure • Up to date and practical knowledge of Health and Safety procedure relating to energy systems and infrastructure • Ability to plan and organise using technical problem solving skills • Good numerical skills and the ability to manipulate, analyse and present data Attributes and Behaviour • Proven written and verbal communication skills • A proactive and innovative approach to problem solving. • Excellent prioritisation skills, and the ability to delegate tasks Qualifications • Degree or equivalent level qualification (preferably in an Electrical and Electronic Engineering subject) or significant vocational experience Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices. The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe. We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all. You can learn more about what is available here on our Benefits Website page .

Housing Officer Public Sector - Local Authority Temp Role - 3 months (extension likely) Full Time - 36 hours per week £17.75 per hour PAYE / £23.06 per hour Umbrella Full Clean UK Drivers Licence and access to own vehicle desirable however not essential ASAP Start (pending compliance) Primarily working from home but will need to conduct visits as and when required, radius 6 miles from Hounslow THE ROLE Generic housing officer covering rents, tenancy management and ASB. Ideal candidate will have previously worked in social housing, good understanding of housing social law, ability to deal with successions, mutual exchange, transfer of tenancies, dealing primarily with low level ASB and tenancy enforcement. Good arrears recovery process and knowledge. Attending estate inspections. Primarily will be working from home but will be expected to conduct visits when required to do so. Key accountabilities: Corporate * To work effectively as part of the Council's Regeneration, Economic Development and Environment directorate, delivering corporate objectives through the work of the Housing Service. * To promote a philosophy of putting service user needs first at every opportunity and to put in place management arrangements that work to action this. * To work with key stakeholders in improving service quality and promoting creative and innovative ways of tackling local problems, ensuring services delivered meet the needs of our community and are accessible to all users. * To work with other officers in Regeneration, Economic Development and Environment and where appropriate other Departments to ensure services are integrated at the point of delivery and at the strategic planning level and to identify new opportunities for business efficiencies. * To support organisational change ensuring the appropriate systems of performance and development, communications, equality measures, monitoring and review are in place. * To adhere to the Council's Staff and Customer Charters. Functional * Assist tenants in sustaining their tenancy by referrals to agencies that can help with their support need such as financial inclusion, welfare benefits and debt/legal advice. * Liaise directly with social services and other agencies in order to support the independent living of residents who have support needs. * Encourage and support residents to increase their involvement in the local community and actively engage with resident associations and other resident groups. * Manage multiple tenures in a defined geographical patch and deal with all service requests in line with the Council's service standards. Provide guidance, advice and information relating to the lease/ tenancy/ licence. * Take appropriate remedial or enforcement action where there are breaches of lease, tenancy or licence. * Investigate all cases of anti-social behaviour, domestic violence, and hate crime. Ensure casework is progressed professionally, promptly, and in accordance with Council policies and charters. * Deliver a personalised landlord service to residents in a defined geographical patch, communicating with residents in their homes as well as council offices. * Investigate suspected tenancy fraud cases and take action against illegal occupants. Quality assure the standard and consistency of repairs & maintenance to properties and estates. Oversee post-inspection of work, internal/ contractor liaison and making sure work is completed satisfactorily. * Identify potential improvement works in consultation with local residents and prepare a project brief for approval. Commission contractors to deliver the works and client manage the process throughout. * Ensure communal areas and estates are clean, safe and well maintained through regular monitoring and inspection. To escalate incidents of substandard performance of the caretaking, cleaning and grounds maintenance service where necessary. KEY PERFORMANCE INDICATORS: Measured deliverables include: * Rent collection figures * Estate inspections ratings * Responses to complaints or member enquiries * Percentage of customers satisfied with service received * Efficiency of case management KEY RELATIONSHIPS: * External Customers (Residents) * Internal customers and council teams (council staff) * Elected Council Members * Statutory agencies * Resident Associations and community groups Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Our client is a well-established and extremely reputable educational establishment who provide educational services across multiple sites. The organisation pride themselves on their ability to deliver a first-class service to their pupils, focussing on a stimulating education experience which will give them all the knowledge, tools, and experiences to lead an enriched, successful adult life. Due to continued growth, restructure and investment into the Head Office Team, the organisation is looking to recruit a Health, Safety and Wellbeing Officer, reporting into the Head of HR. The purpose of this role is to be responsible for the effective and efficient management of all health, safety and wellbeing matters, including the wellbeing strategy, policy implementation, monitoring and inspections, risk assessments and delivery of training. This is a fantastic opportunity to join a well-respected organisation, and truly make a positive difference within this pivotal role. Please note: the contractual working hours for this role are 35 per week - Monday to Friday, 8:30am - 4:30pm. The role will involve some travel to other locally based school sites, so a driving license and your own transport is essential. Main responsibilities: Take a robust and passionate lead on the implementation and continuation of a positive health and safety culture. Ensure H&S best practice, making clear what is acceptable, tolerable or unacceptable practice and behaviours. Conduct and report upon annual audits of the workplace and working conditions, identifying potential risk and hazards to health and safety. Develop, implement and manage H&S policies and procedures, ensuring that these are fit for purpose and meet legislative requirement and best practice. Attend and fully contribute at H&S committee meetings; keeping senior leaders informed of H&S standards and performance, opportunities for improvement, concerns or breach of compliance. Ensure H&S policies are adhered to across BKHS through regular audit, inspection and other monitoring methods. Ensure that appropriate risk assessments are carried out across all sites. Manage the supply, correct installation and maintenance of H&S equipment. Develop, implement, control and review robust and consistent reporting systems to ensure all incidents, accidents and near misses are reported and investigated as appropriate (including RIDDOR) reports. Identify areas of improvement and preventative strategies to minimise risk. Manage H&S financial budgets and resources effectively and contribute to the annual budget planning process. Work with the HR Department and Leadership Team to develop, deliver and implement a new Staff Wellbeing Policy and associated practice. Devise and deliver appropriate H&S training for staff and pupils to meet legal obligations. Where specialist external training is required, coordinate and manage this. Maintain H&S training records and ensure appropriate training and refresher training for new and existing staff is implemented on time and as required. Provide H&S advice and guidance to staff and other users of site premises, such as, contractors, visitors, parents and pupils. Assist the Facilities and Estates Manager in all H&S matters relating to capital development projects and repairs and annual maintenance programme. Assist the Facilities and Estates Manager in developing and communicating emergency procedures and in any associated training and practice drills. Key Skills & Experience: Proven experience in a similar Health and Safety role, with some prior experience of working within the Education Sector Thorough understanding of H&S and Wellbeing Issues, including Fire Management and Risk Management. NEBOSH Certificate essential. Membership to IOSH preferred. Experience of creating and implementing wellbeing strategies and initiatives. Experience of and proven ability of working collaboratively cross-functionally with others. Ability to work under pressure and deal with a multitude of tasks and priorities successfully, adjusting positively to change. Strong numeracy and analytical skills, able to analyse and interpret data and reports. Good working knowledge of ICT packages, including Office, database and spreadsheets. Good influencing and relationship building skills, with the ability to bring people round to your way of thinking. Experience of managing difficult and challenging conversations, remaining assertive and professional at all times. Good decision-maker who is able to work within specified targets and timescales. Highly organised, methodical, with meticulous attention to detail. Self-motivated, resilient and determined. If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability/notice period. You can also call Joanna Middleton on for a discreet and confidential discussion about the role.