Job Description - Manager, Order-To-Cash (Finance Function) (EUR015Q7) Job Number: EUR015Q7 Work Locations Hilton - Area Office - Glasgow 191 West George Street Glasgow G2 2LD Position Summary: Our Finance team serves as a critical business partner responsible for managing all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management. Within Finance, Hilton Accounting and Finance Services (HAFS) manages the accounting and finance functions, both on property and at corporate, allowing us to develop scalable, global processes. Under HAFS, our Centers of Excellence allow Finance and Accounting Team Members the chance for growth and the ability to spend more time on strategic, high value work. What will I be doing? Under the guidance of the Manager/Senior Manager OTC, you will be responsible for the management and delivery of allocated collections processes within agreed delivery schedules. You will contribute to Hilton's Centre of Excellence ability to offer a seamless, efficient and customer focused experience which maximises on output without compromising the quality of service. The ability to recognise how to suggest and play a key part in the planning and deliver of efficiencies is a requirement of this role. The Role Holder will work with the team, and OTC Leadership to support the delivery of change programmes, which will involve maximizing the benefits available to deliver best-in-class centralized Hotel Accounting & collections services. You will have meticulous attention to detail when dealing with large volumes of data. You should be able to communicate and influence within the team and with Senior stakeholders to build and maintain effective relationships whilst adopting a strong customer-focused ethos. A requirement of the role will be to contribute to projects whilst maintaining service levels within the deliverables on a daily/weekly & monthly basis. All tasks should be completed with adherence to the control environment. Essential Functions in more depth: Lead and motivate team daily for efficient task execution in line with agreed monthly structure. Oversee collections processes and ensure targets are met, looking for opportunities for improvements Review and approve monthly communications before distribution to stakeholders at all levels Supervise and develop team through regular training, 1:1s, and performance reviews etc. Identify and implement process improvements which support our Customer Promise and demonstrate efficiencies. Prepare data for Monthly Collections Calls and present data to stakeholders at all levels. Support Team Members as required by attending customer calls, assessing risk and handling escalations Negotiate payment plans balancing recovery and risk. Escalate significant debts promptly to senior OTC leadership with recommendations based on risk and reward Monitor cross-currency payments for accuracy Build strong relationships with properties, partners, and customers. Effectively manage resource within the team to ensure a fair workload for all team members Lead team meetings and huddles and contribute to wider OTC events Look for opportunities to improve processes which reduce touch points, adopt automation or AI and bring cost savings Monitor aged debt and unallocated cash; assist team in clearing items. Ensure timely AR close and reporting, taking an active role in these tasks Perform and train team on account reconciliations and variance resolution. Monitor exceptional items to ensure risk is minimal (payment plans, credit exceptions etc.) Complete AR reporting and highlight trends in performance or identified risk Design and maintain cross-training plans aligned to skills matrix. Ensure confidentiality and proper record-keeping. Support audits with timely information. Experience and Skills: Self-starter with a 'can-do' approach who takes an initiative in implementing goals, comfortable operating with a cool-head under time constraints, and effectively handle concurrent demands Able to handle multiple demands and appropriately priorities responsibilities, supporting team members to do the same Good people and task supervisory skills with the ability to motivate team members. Critical thinkers who use both quantitative and qualitative analytical skills including logic and reasoning to identify, and support others to identify, the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Strong analytical and technical skills with exposure to general ledger accounting and reconciliations Ability to exercise sound judgment, critical thinking, quantitative & qualitative analytical and decision-making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions Strong inter-personal skills and able to build and maintain effective working relationships with direct reports, co-workers, managers and clients with well-developed written and verbal communication and comprehension skills Ability to identify financial issues, recommend and execute mitigating actions Sound knowledge of finance modules of an ERP system such as SAP, Oracle, PeopleSoft and High Radius Experience in identification and delivery of process improvement, refinement and automation opportunities The to speak additional, European languages is beneficial but not essential Direct reports: Senior Analyst(s), OTC Hotel Collections Analyst(s), OTC Hotel Collections What are we looking for? Required Qualifications & Experience: High school/GED Ability to demonstrate a track record of supervisory experience Extensive professional experience Ability to demonstrate a track record of collections experience Proficiency in Microsoft Excel, Word, and Outlook Willingness to support business hours of regions supported by the team if required
Dec 16, 2025
Full time
Job Description - Manager, Order-To-Cash (Finance Function) (EUR015Q7) Job Number: EUR015Q7 Work Locations Hilton - Area Office - Glasgow 191 West George Street Glasgow G2 2LD Position Summary: Our Finance team serves as a critical business partner responsible for managing all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management. Within Finance, Hilton Accounting and Finance Services (HAFS) manages the accounting and finance functions, both on property and at corporate, allowing us to develop scalable, global processes. Under HAFS, our Centers of Excellence allow Finance and Accounting Team Members the chance for growth and the ability to spend more time on strategic, high value work. What will I be doing? Under the guidance of the Manager/Senior Manager OTC, you will be responsible for the management and delivery of allocated collections processes within agreed delivery schedules. You will contribute to Hilton's Centre of Excellence ability to offer a seamless, efficient and customer focused experience which maximises on output without compromising the quality of service. The ability to recognise how to suggest and play a key part in the planning and deliver of efficiencies is a requirement of this role. The Role Holder will work with the team, and OTC Leadership to support the delivery of change programmes, which will involve maximizing the benefits available to deliver best-in-class centralized Hotel Accounting & collections services. You will have meticulous attention to detail when dealing with large volumes of data. You should be able to communicate and influence within the team and with Senior stakeholders to build and maintain effective relationships whilst adopting a strong customer-focused ethos. A requirement of the role will be to contribute to projects whilst maintaining service levels within the deliverables on a daily/weekly & monthly basis. All tasks should be completed with adherence to the control environment. Essential Functions in more depth: Lead and motivate team daily for efficient task execution in line with agreed monthly structure. Oversee collections processes and ensure targets are met, looking for opportunities for improvements Review and approve monthly communications before distribution to stakeholders at all levels Supervise and develop team through regular training, 1:1s, and performance reviews etc. Identify and implement process improvements which support our Customer Promise and demonstrate efficiencies. Prepare data for Monthly Collections Calls and present data to stakeholders at all levels. Support Team Members as required by attending customer calls, assessing risk and handling escalations Negotiate payment plans balancing recovery and risk. Escalate significant debts promptly to senior OTC leadership with recommendations based on risk and reward Monitor cross-currency payments for accuracy Build strong relationships with properties, partners, and customers. Effectively manage resource within the team to ensure a fair workload for all team members Lead team meetings and huddles and contribute to wider OTC events Look for opportunities to improve processes which reduce touch points, adopt automation or AI and bring cost savings Monitor aged debt and unallocated cash; assist team in clearing items. Ensure timely AR close and reporting, taking an active role in these tasks Perform and train team on account reconciliations and variance resolution. Monitor exceptional items to ensure risk is minimal (payment plans, credit exceptions etc.) Complete AR reporting and highlight trends in performance or identified risk Design and maintain cross-training plans aligned to skills matrix. Ensure confidentiality and proper record-keeping. Support audits with timely information. Experience and Skills: Self-starter with a 'can-do' approach who takes an initiative in implementing goals, comfortable operating with a cool-head under time constraints, and effectively handle concurrent demands Able to handle multiple demands and appropriately priorities responsibilities, supporting team members to do the same Good people and task supervisory skills with the ability to motivate team members. Critical thinkers who use both quantitative and qualitative analytical skills including logic and reasoning to identify, and support others to identify, the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Strong analytical and technical skills with exposure to general ledger accounting and reconciliations Ability to exercise sound judgment, critical thinking, quantitative & qualitative analytical and decision-making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions Strong inter-personal skills and able to build and maintain effective working relationships with direct reports, co-workers, managers and clients with well-developed written and verbal communication and comprehension skills Ability to identify financial issues, recommend and execute mitigating actions Sound knowledge of finance modules of an ERP system such as SAP, Oracle, PeopleSoft and High Radius Experience in identification and delivery of process improvement, refinement and automation opportunities The to speak additional, European languages is beneficial but not essential Direct reports: Senior Analyst(s), OTC Hotel Collections Analyst(s), OTC Hotel Collections What are we looking for? Required Qualifications & Experience: High school/GED Ability to demonstrate a track record of supervisory experience Extensive professional experience Ability to demonstrate a track record of collections experience Proficiency in Microsoft Excel, Word, and Outlook Willingness to support business hours of regions supported by the team if required
Company Description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description At Publicis Sapient, we help our clients with their Digital Business Transformation journey. In the energy & commodities trading space, our clients are increasingly investing in the transformation of their digital estate, architecting for speed and agility in the context of the challenges and opportunities brought by the Energy Transition. As Associate Director, Product Management at Publicis Sapient, you will serve as one of our clients' senior trusted advisors, working directly with the client Product Owner to define, articulate and execute an ETRM product strategy that transforms customer experience and business outcomes. As an Associate Director of Product Management, you will lead collaboration efforts with clients and our engineering teams in the energy and commodities trading space. By understanding business and end-customer needs, you will drive transformation and continuously deliver value through rapid release cycles and iterative feedback. Responsibilities Your Impact Partner with clients to articulate business goals and value pools from which we can shape product propositions that provide transformative business outcomes or customer experience Develop solution hypotheses iteratively based on your and the team's experience and expertise, to guide product development; then validate that learning with user testing Translate product strategy into a roadmap containing well-defined and prioritized user stories, and features and enablers that will realize the product vision to assist the client in achieving long-term advantage Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes Design and enable solutions or digital transformation initiatives that enhance business value delivery and responsiveness for our clients by applying Lean and Agile practices and frameworks Articulate technology-based solutions, lead workshops, present to clients in new business opportunity situations and navigate complex client situations where necessary Be the first point of contact to identify, manage and resolve requirement questions, dependencies, issues and risks with the onshore and offshore team and business Build and maintain a trusting relationship with the client, teams, and vendors; develop influence without authority Inspire, lead and mentor a high-performing team of Product Analysts to continually facilitate improvements in developing and enhancing best-in-class digital products and services Qualifications Your Skills and Experience Demonstrated success managing digital solutions in the ETRM space from ideation to launch, including engineering and operational quality Significant knowledge and expertise within the energy & commodities industry Significant hands-on project experience implementing Endur ETRM package Experience/knowledge of competing ETRM packages (e.g. Rightangle, Orchestrade, Aspect, Beacon) Good understanding of end to end processes in physical commodity, trading or banking industry Proven ability to prioritize competing demands and obtain buy-in from stakeholders Strong presentation and communication skills 10+ years' experience in delivering complex business or technology solutions, from solution design to end-to-end system implementation, in the ETRM space Experience in (or a strong desire to learn) techniques and methodologies that maximize flow of value and are deeply rooted in Agile, Lean and continuous delivery principles Set yourself apart with Technical knowledge of database technologies such as SQL, NoSQL, MySQL etc. Certified SAFe Product Owner/Product Manager qualification Certified Agile Product Manager qualification Additional Information As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity, or religion Our hybrid work policy requires employees to be present in the office or at client sites for a minimum of 3 days per week (4 days for VP+). We trust our employees to determine what a reasonable commute is for their individual circumstances. Whilst we embrace flexibility, it's essential that this commute allows you to comfortably fulfil the in-office/client site expectations of the policy. We encourage you to consider your personal circumstances and commute when evaluating if this work arrangement is suitable Publicis Sapient UK is a disability confident employer and is dedicated to fostering an inclusive and accessible work environment. We encourage individuals with disabilities and long-term conditions to apply for this position and we will provide adjustments where possible throughout the recruitment process. If you require any adjustments at any point on the process, please get in touch as soon as possible by . Publicis Sapient UK will then work with you explore and implement adjustments as and where these are possible. If you have any questions regarding adjustments, please email us: Publicis Sapient fosters an inclusive environment through our inspirational business resource groups, to learn more please visit
Dec 09, 2025
Full time
Company Description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description At Publicis Sapient, we help our clients with their Digital Business Transformation journey. In the energy & commodities trading space, our clients are increasingly investing in the transformation of their digital estate, architecting for speed and agility in the context of the challenges and opportunities brought by the Energy Transition. As Associate Director, Product Management at Publicis Sapient, you will serve as one of our clients' senior trusted advisors, working directly with the client Product Owner to define, articulate and execute an ETRM product strategy that transforms customer experience and business outcomes. As an Associate Director of Product Management, you will lead collaboration efforts with clients and our engineering teams in the energy and commodities trading space. By understanding business and end-customer needs, you will drive transformation and continuously deliver value through rapid release cycles and iterative feedback. Responsibilities Your Impact Partner with clients to articulate business goals and value pools from which we can shape product propositions that provide transformative business outcomes or customer experience Develop solution hypotheses iteratively based on your and the team's experience and expertise, to guide product development; then validate that learning with user testing Translate product strategy into a roadmap containing well-defined and prioritized user stories, and features and enablers that will realize the product vision to assist the client in achieving long-term advantage Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes Design and enable solutions or digital transformation initiatives that enhance business value delivery and responsiveness for our clients by applying Lean and Agile practices and frameworks Articulate technology-based solutions, lead workshops, present to clients in new business opportunity situations and navigate complex client situations where necessary Be the first point of contact to identify, manage and resolve requirement questions, dependencies, issues and risks with the onshore and offshore team and business Build and maintain a trusting relationship with the client, teams, and vendors; develop influence without authority Inspire, lead and mentor a high-performing team of Product Analysts to continually facilitate improvements in developing and enhancing best-in-class digital products and services Qualifications Your Skills and Experience Demonstrated success managing digital solutions in the ETRM space from ideation to launch, including engineering and operational quality Significant knowledge and expertise within the energy & commodities industry Significant hands-on project experience implementing Endur ETRM package Experience/knowledge of competing ETRM packages (e.g. Rightangle, Orchestrade, Aspect, Beacon) Good understanding of end to end processes in physical commodity, trading or banking industry Proven ability to prioritize competing demands and obtain buy-in from stakeholders Strong presentation and communication skills 10+ years' experience in delivering complex business or technology solutions, from solution design to end-to-end system implementation, in the ETRM space Experience in (or a strong desire to learn) techniques and methodologies that maximize flow of value and are deeply rooted in Agile, Lean and continuous delivery principles Set yourself apart with Technical knowledge of database technologies such as SQL, NoSQL, MySQL etc. Certified SAFe Product Owner/Product Manager qualification Certified Agile Product Manager qualification Additional Information As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity, or religion Our hybrid work policy requires employees to be present in the office or at client sites for a minimum of 3 days per week (4 days for VP+). We trust our employees to determine what a reasonable commute is for their individual circumstances. Whilst we embrace flexibility, it's essential that this commute allows you to comfortably fulfil the in-office/client site expectations of the policy. We encourage you to consider your personal circumstances and commute when evaluating if this work arrangement is suitable Publicis Sapient UK is a disability confident employer and is dedicated to fostering an inclusive and accessible work environment. We encourage individuals with disabilities and long-term conditions to apply for this position and we will provide adjustments where possible throughout the recruitment process. If you require any adjustments at any point on the process, please get in touch as soon as possible by . Publicis Sapient UK will then work with you explore and implement adjustments as and where these are possible. If you have any questions regarding adjustments, please email us: Publicis Sapient fosters an inclusive environment through our inspirational business resource groups, to learn more please visit
Role: Business Intelligence Analyst Hours: 36.25 Salary: £33,024- £35,103 FTE Employer Pension Contribution: 20.8% (£6,868.99-£7,301.42) Location: The Trafford & Stockport College Group (TSCG) has an opportunity for an experienced Business Intelligence Analyst to join the MI Systems and Business Intelligence team to help us achieve our vision of unlocking potential and fostering success. The Role: In the role of Business Intelligence Analyst you'll be: designing, developing, and maintaining dashboards and reports using Power BI, SQL Server, and SSRS analysing data to identify trends, risks, and opportunities for improvement supporting management information reporting and ensuring compliance with Ofsted and audit requirements collaborating across teams to enhance data availability and reporting services About you: If you are passionate about your specialist subject, eager to share your knowledge, skills, and experience, and enthusiastic about supporting learners, then now is the perfect time to join us! We are looking for someone with: Strong technical knowledge of Management Information Systems and data warehouse concepts. Proficiency in SQL, SSRS, and dashboard development. Excellent analytical, organisational, and communication skills. About TSCG - Making a difference together At Trafford & Stockport College Group (TSCG), we're more than just a workplace - we're a community where everyone belongs. Our colleagues are at the heart of everything we do, and we're committed to creating an environment where you feel valued, supported, and inspired to thrive. It doesn't matter if you're teaching in the classroom, working behind the scenes, or leading from the front, your role makes a real difference. Why join us? Becoming part of TSCG means joining an ambitious, forward-thinking college group dedicated to shaping brilliant futures. Whether you're supporting learners on their journey, driving innovation, or helping to build strong employer partnerships, you'll be part of a team that believes in collaboration, growth, and making a positive impact. Exceptional Benefits Package At TSCG, we believe in rewarding our team for their dedication and hard work. Our exceptional benefits package is designed to support your well being, professional growth, and overall job satisfaction while ensuring you are valued every step of the way. Join our team and enjoy a competitive benefits package that includes: 40 days annual leave (plus bank holidays) Generous company pension contribution of 20.8% Onsite Costa Coffee & Subsidies staff canteen Employee Assistance Programme that extends the supports to your family members Tailored Professional Development plan Free onsite Parking All employees, including senior managers, will normally be appointed to the minimum point of the pay grade for the job. In certain cases, it may be appropriate to appoint to a higher point in the pay grade at the discretion of the Director of HR & Performance due to the candidate's current salary, experience or qualifications. Staff at Trafford & Stockport College Group go above and beyond to ensure that our students get the best possible teaching and support to enable them to reach their ambitions. We expect the very highest standards for all students, and this is evidenced year after year by our achievement and progression outcomes. If you are passionate about championing inclusion, fostering positive employee experiences, and making a difference, we invite you to apply for this exciting opportunity. TSCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to being a Disability Confident Employer, all disabled applicants who meet the minimum requirements of the job, as set out in the job description and person specification, will be guaranteed an interview. The Trafford & Stockport College Group is committed to safeguarding and promoting the welfare of all learners and expects all staff to share this commitment. Employment at the Trafford & Stockport College Group is subject to an Enhanced DBS (Disclosure & Barring Service) Check via the Disclosure and Barring Service and any post in regulated activity will also be subject to an additional barred list check. The Group will meet the costs associated with this. Please note that new guidance in Keeping Children Safe in Education 2024 requires us to carry out an online search as part of our due diligence on successful candidates. The role is open to direct applicants only. Please note that due to the volume of applications we receive we are unfortunately not able to respond to each applicant. If you have not been called for interview within 3 weeks of the closing date, you should assume that on this occasion your application has been unsuccessful. This role may close early please submit your application early to avoid disappointment
Dec 05, 2025
Full time
Role: Business Intelligence Analyst Hours: 36.25 Salary: £33,024- £35,103 FTE Employer Pension Contribution: 20.8% (£6,868.99-£7,301.42) Location: The Trafford & Stockport College Group (TSCG) has an opportunity for an experienced Business Intelligence Analyst to join the MI Systems and Business Intelligence team to help us achieve our vision of unlocking potential and fostering success. The Role: In the role of Business Intelligence Analyst you'll be: designing, developing, and maintaining dashboards and reports using Power BI, SQL Server, and SSRS analysing data to identify trends, risks, and opportunities for improvement supporting management information reporting and ensuring compliance with Ofsted and audit requirements collaborating across teams to enhance data availability and reporting services About you: If you are passionate about your specialist subject, eager to share your knowledge, skills, and experience, and enthusiastic about supporting learners, then now is the perfect time to join us! We are looking for someone with: Strong technical knowledge of Management Information Systems and data warehouse concepts. Proficiency in SQL, SSRS, and dashboard development. Excellent analytical, organisational, and communication skills. About TSCG - Making a difference together At Trafford & Stockport College Group (TSCG), we're more than just a workplace - we're a community where everyone belongs. Our colleagues are at the heart of everything we do, and we're committed to creating an environment where you feel valued, supported, and inspired to thrive. It doesn't matter if you're teaching in the classroom, working behind the scenes, or leading from the front, your role makes a real difference. Why join us? Becoming part of TSCG means joining an ambitious, forward-thinking college group dedicated to shaping brilliant futures. Whether you're supporting learners on their journey, driving innovation, or helping to build strong employer partnerships, you'll be part of a team that believes in collaboration, growth, and making a positive impact. Exceptional Benefits Package At TSCG, we believe in rewarding our team for their dedication and hard work. Our exceptional benefits package is designed to support your well being, professional growth, and overall job satisfaction while ensuring you are valued every step of the way. Join our team and enjoy a competitive benefits package that includes: 40 days annual leave (plus bank holidays) Generous company pension contribution of 20.8% Onsite Costa Coffee & Subsidies staff canteen Employee Assistance Programme that extends the supports to your family members Tailored Professional Development plan Free onsite Parking All employees, including senior managers, will normally be appointed to the minimum point of the pay grade for the job. In certain cases, it may be appropriate to appoint to a higher point in the pay grade at the discretion of the Director of HR & Performance due to the candidate's current salary, experience or qualifications. Staff at Trafford & Stockport College Group go above and beyond to ensure that our students get the best possible teaching and support to enable them to reach their ambitions. We expect the very highest standards for all students, and this is evidenced year after year by our achievement and progression outcomes. If you are passionate about championing inclusion, fostering positive employee experiences, and making a difference, we invite you to apply for this exciting opportunity. TSCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to being a Disability Confident Employer, all disabled applicants who meet the minimum requirements of the job, as set out in the job description and person specification, will be guaranteed an interview. The Trafford & Stockport College Group is committed to safeguarding and promoting the welfare of all learners and expects all staff to share this commitment. Employment at the Trafford & Stockport College Group is subject to an Enhanced DBS (Disclosure & Barring Service) Check via the Disclosure and Barring Service and any post in regulated activity will also be subject to an additional barred list check. The Group will meet the costs associated with this. Please note that new guidance in Keeping Children Safe in Education 2024 requires us to carry out an online search as part of our due diligence on successful candidates. The role is open to direct applicants only. Please note that due to the volume of applications we receive we are unfortunately not able to respond to each applicant. If you have not been called for interview within 3 weeks of the closing date, you should assume that on this occasion your application has been unsuccessful. This role may close early please submit your application early to avoid disappointment