Communities & Skills Collaborative, open, inclusive and fair - we work with and through partners to ensure Londoners can shape healthy, empowered and productive lives. Communities and Skills is led by Executive Director, Tunde Olayinka and is comprised of the following units: Civil Society & Sport, Communities & Social Policy, Group Public Health Unit, Skills and Employment and Health, Children and Young Londoners. About the team The Migration team's work includes overseeing the most senior Board on Migration in London - the London Strategic Migration Partnership Board - and delivering on a business plan that ensures the success of refugee resettlement in London and provides strategic oversight and guidance for the operation of accommodation and support contracts for people seeking asylum. The team also delivers a programme of welcome and integration for new arrivals from Hong Kong , work has including support to London's local authorities, grant funding to Hong Kong voluntary sector organisations and mental health support. The team also oversee the Migrant Londoners Hub and deliver on a range of policy and projects that support migrants in London. About the role The role will be the single point of contact for London, working with regional stakeholders to support the coordination of refugee resettlement in London. This includes working with boroughs and central government departments to generate new offers of support, provide advice and guidance on policy and practice, help resolve challenges, and enable strong partnership working. This role is covering a sabbatical and the post holder would need to start the position ideally on 1 September 2025 with the contract ending on 31 August 2026. If you have any questions about this kindly contract Mark Winterburn What your day will look like You will extensively engage with central government, London boroughs and other partners to support refugee resettlement policy development and operational processes, to enable the successful placement and integration journey for those on the Afghan Resettlement Programme (ARP), UK Resettlement Scheme (UKRS) and Mandate scheme. This will include providing frequent policy and operational advice and guidance to borough officers and central government to enable collaborative working across all parties. You will support central government, London boroughs and lead organisations with the further development of Community Sponsorship and Communities for Afghans schemes in London, building on national and international best practice. This will include developing and implementing relevant policies, processes, structures and resources to support community sponsorship and resettlement. You will line manage a Project Officer, providing oversight and support with managing resource and capacity. You will work closely with the Project Officer to develop and manage offers of support for refugee resettlement from boroughs. This includes property offers and pledges. You will manage reactive and competing demands and requests from stakeholders, responding to both short- and long-term policy changes or operational challenges. You will participate in multi-disciplinary, cross-department and cross-organisational groups and project teams both internal and external to the GLA relating to refugee resettlement and migration. Through strong relationship management, you will provide support and guidance to London boroughs, sustaining a network of boroughs (and other stakeholders where appropriate) to enable peer learning and cross-organisational collaboration. This will include chairing regional meetings with central government, local authorities and other partners. You will set out the case for improvements to existing resettlement schemes to central Government team based on feedback from participating boroughs. You will provide insight, recommendations and briefings to team management and Mayoral advisors, including opportunities to align this workstream with other policy areas (such housing, skills and employment workstreams). You will develop short- and long-term communications and/ or events plans to promote refugee resettlement in London, and provide content for external press releases, website updates and speeches. You will promote and enable equality of opportunities and promoting the diverse needs and aspirations of London's communities and the communities you are working to serve. Skills, knowledge and experience Please note that only technical requirements and competencies designated 'Essential' will be used to shortlist applications. Technical requirements/experience/qualifications Experience of effective stakeholder engagement with the statutory sectors, communities, civil society, and businesses, and operating in a politically sensitive environment. - Essential Experience of working to resettle refugees or support refugee integration, and understanding of the opportunities and challenges for resettlement in London. - Essential Evidence of using planning and project management skills to deliver multi-agency projects effectively within set timescales and budget. Ability to assimilate and analyse data and produce key recommendations to a high standard, both written and orally, including supporting organisations to make informed strategic decisions. Behavioural competencies COMMUNICATING AND INFLUENCING - Essential is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Level 2 Indicators of Effective Performance Communicates openly and inclusively with internal and eternal stakeholders Clearly articulates the key points of an argument, both in verbal and written communication Persuades others, using evidence based knowledge, modifying approach to deliver message effectively Challenges the views of others in an open and constructive way Presents a credible and positive image both internally and eternally RESPONDING TO PRESSURE AND CHANGE - Essential is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift. Level 2 Indicators of Effective Performance Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure Anticipates and adapts flexibly to changing requirements Uses challenges as an opportunity to learn and improve Participates fully and encourages others to engage in change initiatives Manages team's well-being, supporting them to cope with pressure and change BUILDING AND MANAGING RELATIONSHIPS - Essential is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 2 Indicators of Effective Performance Develops new professional relationships Understands the needs of others, the constraints they face and the levers to their engagement Understands differences, anticipates areas of conflict and takes action Fosters an environment where others feel respected Identifies opportunities for joint working to minimise duplication and deliver shared goals STAKEHOLDER FOCUS is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others' expectations. Level 2 Indicators of Effective Performance Seeks to understand requirements, gathering extra information when needs are not clear Presents the GLA positively by interacting effectively with stakeholders Delivers a timely and accurate service Understands the differing needs of stakeholders and adapts own service accordingly Seeks and uses feedback from a variety of sources to improve the GLA's service to Londoners PLANNING AND ORGANISING is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 Indicators of Effective Performance Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met ORGANISATIONAL AWARENESS is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly. Level 2 Indicators of Effective Performance Challenges unethical behaviour Uses understanding of the GLA's partnership arrangements to deliver effectively Recognises how political changes and sensitivities impact on own and team's work Is aware of the changing needs of Londoners, anticipating resulting changes for work agendas Follows the GLA's position in the media and understands how it impacts on work . click apply for full job details
Jun 13, 2025
Full time
Communities & Skills Collaborative, open, inclusive and fair - we work with and through partners to ensure Londoners can shape healthy, empowered and productive lives. Communities and Skills is led by Executive Director, Tunde Olayinka and is comprised of the following units: Civil Society & Sport, Communities & Social Policy, Group Public Health Unit, Skills and Employment and Health, Children and Young Londoners. About the team The Migration team's work includes overseeing the most senior Board on Migration in London - the London Strategic Migration Partnership Board - and delivering on a business plan that ensures the success of refugee resettlement in London and provides strategic oversight and guidance for the operation of accommodation and support contracts for people seeking asylum. The team also delivers a programme of welcome and integration for new arrivals from Hong Kong , work has including support to London's local authorities, grant funding to Hong Kong voluntary sector organisations and mental health support. The team also oversee the Migrant Londoners Hub and deliver on a range of policy and projects that support migrants in London. About the role The role will be the single point of contact for London, working with regional stakeholders to support the coordination of refugee resettlement in London. This includes working with boroughs and central government departments to generate new offers of support, provide advice and guidance on policy and practice, help resolve challenges, and enable strong partnership working. This role is covering a sabbatical and the post holder would need to start the position ideally on 1 September 2025 with the contract ending on 31 August 2026. If you have any questions about this kindly contract Mark Winterburn What your day will look like You will extensively engage with central government, London boroughs and other partners to support refugee resettlement policy development and operational processes, to enable the successful placement and integration journey for those on the Afghan Resettlement Programme (ARP), UK Resettlement Scheme (UKRS) and Mandate scheme. This will include providing frequent policy and operational advice and guidance to borough officers and central government to enable collaborative working across all parties. You will support central government, London boroughs and lead organisations with the further development of Community Sponsorship and Communities for Afghans schemes in London, building on national and international best practice. This will include developing and implementing relevant policies, processes, structures and resources to support community sponsorship and resettlement. You will line manage a Project Officer, providing oversight and support with managing resource and capacity. You will work closely with the Project Officer to develop and manage offers of support for refugee resettlement from boroughs. This includes property offers and pledges. You will manage reactive and competing demands and requests from stakeholders, responding to both short- and long-term policy changes or operational challenges. You will participate in multi-disciplinary, cross-department and cross-organisational groups and project teams both internal and external to the GLA relating to refugee resettlement and migration. Through strong relationship management, you will provide support and guidance to London boroughs, sustaining a network of boroughs (and other stakeholders where appropriate) to enable peer learning and cross-organisational collaboration. This will include chairing regional meetings with central government, local authorities and other partners. You will set out the case for improvements to existing resettlement schemes to central Government team based on feedback from participating boroughs. You will provide insight, recommendations and briefings to team management and Mayoral advisors, including opportunities to align this workstream with other policy areas (such housing, skills and employment workstreams). You will develop short- and long-term communications and/ or events plans to promote refugee resettlement in London, and provide content for external press releases, website updates and speeches. You will promote and enable equality of opportunities and promoting the diverse needs and aspirations of London's communities and the communities you are working to serve. Skills, knowledge and experience Please note that only technical requirements and competencies designated 'Essential' will be used to shortlist applications. Technical requirements/experience/qualifications Experience of effective stakeholder engagement with the statutory sectors, communities, civil society, and businesses, and operating in a politically sensitive environment. - Essential Experience of working to resettle refugees or support refugee integration, and understanding of the opportunities and challenges for resettlement in London. - Essential Evidence of using planning and project management skills to deliver multi-agency projects effectively within set timescales and budget. Ability to assimilate and analyse data and produce key recommendations to a high standard, both written and orally, including supporting organisations to make informed strategic decisions. Behavioural competencies COMMUNICATING AND INFLUENCING - Essential is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Level 2 Indicators of Effective Performance Communicates openly and inclusively with internal and eternal stakeholders Clearly articulates the key points of an argument, both in verbal and written communication Persuades others, using evidence based knowledge, modifying approach to deliver message effectively Challenges the views of others in an open and constructive way Presents a credible and positive image both internally and eternally RESPONDING TO PRESSURE AND CHANGE - Essential is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift. Level 2 Indicators of Effective Performance Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure Anticipates and adapts flexibly to changing requirements Uses challenges as an opportunity to learn and improve Participates fully and encourages others to engage in change initiatives Manages team's well-being, supporting them to cope with pressure and change BUILDING AND MANAGING RELATIONSHIPS - Essential is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 2 Indicators of Effective Performance Develops new professional relationships Understands the needs of others, the constraints they face and the levers to their engagement Understands differences, anticipates areas of conflict and takes action Fosters an environment where others feel respected Identifies opportunities for joint working to minimise duplication and deliver shared goals STAKEHOLDER FOCUS is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others' expectations. Level 2 Indicators of Effective Performance Seeks to understand requirements, gathering extra information when needs are not clear Presents the GLA positively by interacting effectively with stakeholders Delivers a timely and accurate service Understands the differing needs of stakeholders and adapts own service accordingly Seeks and uses feedback from a variety of sources to improve the GLA's service to Londoners PLANNING AND ORGANISING is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 Indicators of Effective Performance Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met ORGANISATIONAL AWARENESS is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly. Level 2 Indicators of Effective Performance Challenges unethical behaviour Uses understanding of the GLA's partnership arrangements to deliver effectively Recognises how political changes and sensitivities impact on own and team's work Is aware of the changing needs of Londoners, anticipating resulting changes for work agendas Follows the GLA's position in the media and understands how it impacts on work . click apply for full job details
NHS Property Services (NHSPS) is dedicated to enabling excellent patient care by serving as a trusted property advisor to the NHS. We are committed to providing the best estate solutions, ensuring that our healthcare facilities are optimised for efficiency and effectiveness. We proudly manage a diverse portfolio of 2,700 properties across England, catering to the needs of 6,300 customers. This extensive portfolio represents approximately 10% of the total NHS estate. Our properties range from historic listed buildings to state-of-the-art integrated care centres, encompassing hospitals, GP practices, and administrative offices. We have a fantastic opportunity for a Senior Fire Safety Advisor to join our team based in the London, who will play a crucial role in ensuring fire safety compliance across our buildings. As part of NHSPS, you'll have clear responsibilities for fire safety on behalf of NHSPS as a Landlord. The salary on offer is starting from £60,950 with a £3,000 car allowance and with eligibility for our annual up to 10% bonus. This role covers the London region and is a mobile hybrid position, offering flexibility and variety in your work environment. The successful candidate will be based in our London hub. This role will require DBS & Driving Licence. This is an 18-month Fixed Term Contract About the role: The Senior Fire Safety Advisor is the responsible for all fire safety matters within the region they cover in NHSPS, reporting directly to the Estates Delivery Partner. This role involves leading all aspects of fire safety, including the implementation of the fire safety management system within the area of responsibility. The Senior Fire Safety Advisor will contribute to the development of strategies, guidance, and codes of practice to support the effective implementation of the Fire Safety Policy. What you will do: Responsible for compliance with all regulatory provisions regarding fire safety within the region they cover in NHS PS. Leading expert for fire safety, providing expert professional advice to stakeholders and senior management on all current fire safety legislation and best practices. Identify NHSPS's status regarding compliance with current fire legislation and guidance, escalate non-conformities and put in place/recommend corrective actions and forecast resources. Escalation point for technical and compliance queries. Line Management of Fire Safety Advisors within area of responsibility. What you will bring to the role: In-depth knowledge of Firecode, Health Building Notes, Building Regulations Approved Document B, Fire Safety, Risk Management, Fire legislation and codes of practice and Fire safety training Overall understanding of current health service sector issues and experience within a large public sector organisation, specifically within Healthcare. Experience and knowledge of undertaking high risk fire risk assessments. Experience of working across organisational boundaries to improve standards. Ability to undertake fire safety audits, including in complex health care premises. Proficient in writing complex technical reports and papers that can be understood by a non-technical audience. Highly developed analytical and problem-solving skills for assessment of complex facts or situations and formulation of improvement strategies. Fire engineering/engineering science, or fire/fire safety degree; or extensive experience and knowledge in fire safety. Qualification in high-risk Fire Safety Risk Assessments Membership of a professional organisation (e.g. the Institution of Fire Engineers (IFE) or National Association of Healthcare Fire Officers (NAHFO What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company-wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. For full details of the role, please see the attached role profile. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Good Luck with your application.
Jun 13, 2025
Full time
NHS Property Services (NHSPS) is dedicated to enabling excellent patient care by serving as a trusted property advisor to the NHS. We are committed to providing the best estate solutions, ensuring that our healthcare facilities are optimised for efficiency and effectiveness. We proudly manage a diverse portfolio of 2,700 properties across England, catering to the needs of 6,300 customers. This extensive portfolio represents approximately 10% of the total NHS estate. Our properties range from historic listed buildings to state-of-the-art integrated care centres, encompassing hospitals, GP practices, and administrative offices. We have a fantastic opportunity for a Senior Fire Safety Advisor to join our team based in the London, who will play a crucial role in ensuring fire safety compliance across our buildings. As part of NHSPS, you'll have clear responsibilities for fire safety on behalf of NHSPS as a Landlord. The salary on offer is starting from £60,950 with a £3,000 car allowance and with eligibility for our annual up to 10% bonus. This role covers the London region and is a mobile hybrid position, offering flexibility and variety in your work environment. The successful candidate will be based in our London hub. This role will require DBS & Driving Licence. This is an 18-month Fixed Term Contract About the role: The Senior Fire Safety Advisor is the responsible for all fire safety matters within the region they cover in NHSPS, reporting directly to the Estates Delivery Partner. This role involves leading all aspects of fire safety, including the implementation of the fire safety management system within the area of responsibility. The Senior Fire Safety Advisor will contribute to the development of strategies, guidance, and codes of practice to support the effective implementation of the Fire Safety Policy. What you will do: Responsible for compliance with all regulatory provisions regarding fire safety within the region they cover in NHS PS. Leading expert for fire safety, providing expert professional advice to stakeholders and senior management on all current fire safety legislation and best practices. Identify NHSPS's status regarding compliance with current fire legislation and guidance, escalate non-conformities and put in place/recommend corrective actions and forecast resources. Escalation point for technical and compliance queries. Line Management of Fire Safety Advisors within area of responsibility. What you will bring to the role: In-depth knowledge of Firecode, Health Building Notes, Building Regulations Approved Document B, Fire Safety, Risk Management, Fire legislation and codes of practice and Fire safety training Overall understanding of current health service sector issues and experience within a large public sector organisation, specifically within Healthcare. Experience and knowledge of undertaking high risk fire risk assessments. Experience of working across organisational boundaries to improve standards. Ability to undertake fire safety audits, including in complex health care premises. Proficient in writing complex technical reports and papers that can be understood by a non-technical audience. Highly developed analytical and problem-solving skills for assessment of complex facts or situations and formulation of improvement strategies. Fire engineering/engineering science, or fire/fire safety degree; or extensive experience and knowledge in fire safety. Qualification in high-risk Fire Safety Risk Assessments Membership of a professional organisation (e.g. the Institution of Fire Engineers (IFE) or National Association of Healthcare Fire Officers (NAHFO What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company-wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. For full details of the role, please see the attached role profile. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Good Luck with your application.
Details Reference number 409793 Salary £25,792 A Civil Service Pension with an employer contribution of 28.97% GBP Job grade Administrative Officer Contract type Fixed term Length of employment 6 months with the possibility of permanency Business area HMLR - Transformation and Technology Type of role Information Technology Working pattern Flexible working, Full-time, Part-time Number of jobs available 2 Contents Location About the job Benefits Things you need to know Apply and further information Location Plymouth, South West England, PL6 5WS About the job Job summary It is an exciting time for HM Land Registry (HMLR) as we continue on a major transformation programme. HMLR's ambition is to become the world s leading land registry for speed, simplicity and an open approach to data. As a Customer Support Operative - IT Service Desk, you will be part of the Service Management Centre in the IT Service Desk team. You will be responsible for providing a single point of contact and an exceptional level of customer service for all HM Land Registry internal users. This role will require a minimum of 30 hours per week. Job description The team owns the Incident and Service Request processes and fixes over 60% of incidents first line. Main Duties: Provide a single point of contact for all IT user enquiries via our telephony system and other access channels into the IT Service Desk. Raise and respond to requests for investigation using our Service Management tool Respond to requests from the central IT Service Desk workstream providing clear and concise instruction or information to users. Assure a high level of customer support and user satisfaction in all dealings. Ensure all user enquiries are processed and tracked in accordance with ISO20000 industry compliant service management procedures Keep users informed of progress of their requests and system issues; carrying out appropriate escalation when required Work collaboratively with service management cells and other teams to enhance service and customer knowledge, resources, and experiences. Support Service Improvement and project related activity Work towards ensuring the team meet their key targets. This role sits within a structured career path aligned with the Government Digital and Data Framework for IT Service Desk with opportunities for progression. If the role becomes permanent SC clearance will be required. A standard day the IT Service Desk Service is operational between 7am and 5pm. Expectations will be for cover between those times to assist with peak demand. Hours will be by agreement working on site at our Plymouth building. There is a requirement to provide occasional cover on a weekend, currently worked as overtime. For further information about the role, please see the attached Candidate Pack. Person specification To be successful in this role, you will have the following Essential Technical skills: A strong will and desire to provide first class customer support via our telephony and other electronic media platforms An awareness of IT infrastructure and/or IT operations Ability to attain Service Management qualifications such as ITIL4 Foundation You can demonstrate proven experience of delivering a quality customer service in a fast paced and changing environment, displaying excellent communication skills, with the ability to build solid working relationships. You demonstrate an adaptable approach to problem solving, working well under pressure & providing tactful advice, displaying patience and demonstrating the ability to work flexibly, contributing to the team environment, whilst managing your own workload. You will have good use of Microsoft application's, specifically desktop software applications. Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Working Together Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: A strong will and desire to provide first class customer support via our telephony and other electronic media platforms. An awareness of IT infrastructure and/or IT operations Benefits Alongside your salary of £25,792, HM Land Registry contributes £7,471 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential. We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits. We have integrity we value honesty, trust and doing the right thing in the right way. We drive innovation we are forward-thinking, embrace change and are continually improving our processes. We are professional we value and grow our knowledge and professional expertise. We give assurance we guarantee our services and provide confidence to the property market. You can find more information on our rewards package on our website. Things you need to know Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Ability, Experience and Technical skills. Please fill out the short application form and complete the verbal reasoning test. A link to some test information and a practice test can be found here. If you are successful in passing the online test, then please copy and paste an anonymous CV into the online application form when prompted and include your qualifications and career history. Please complete the technical question (in no more than 250 words) as requested: A strong will and desire to provide first class customer support via our telephony and other electronic media platforms An awareness of IT infrastructure and/or IT operations The personal statement section (in no more than 500 words) must be used to provide details of how you meet the Essential Experience criteria listed below: Proven experience of delivering a quality customer service in a fast-paced environment Effective communication skills, including the ability and flexibility to interact and build working relationships In the event of a high volume of applications we may sift on the lead criteria - Proven experience of delivering a quality customer service in a fast-paced environment The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a face to face blended interview in the Plymouth office. This will include an in-tray exercise and will be conducted on 14 & 18 July 2025. Please review your application form before clicking submit once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications this is 23:55pm on the advertised date. The blended interview will assess the technical, experience and behaviours listed in the candidate pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working. Candidates may refer to notes within their interview but they should be used as a prompt only. HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. You can find more information on how we use your personal data on our website. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway . click apply for full job details
Jun 13, 2025
Full time
Details Reference number 409793 Salary £25,792 A Civil Service Pension with an employer contribution of 28.97% GBP Job grade Administrative Officer Contract type Fixed term Length of employment 6 months with the possibility of permanency Business area HMLR - Transformation and Technology Type of role Information Technology Working pattern Flexible working, Full-time, Part-time Number of jobs available 2 Contents Location About the job Benefits Things you need to know Apply and further information Location Plymouth, South West England, PL6 5WS About the job Job summary It is an exciting time for HM Land Registry (HMLR) as we continue on a major transformation programme. HMLR's ambition is to become the world s leading land registry for speed, simplicity and an open approach to data. As a Customer Support Operative - IT Service Desk, you will be part of the Service Management Centre in the IT Service Desk team. You will be responsible for providing a single point of contact and an exceptional level of customer service for all HM Land Registry internal users. This role will require a minimum of 30 hours per week. Job description The team owns the Incident and Service Request processes and fixes over 60% of incidents first line. Main Duties: Provide a single point of contact for all IT user enquiries via our telephony system and other access channels into the IT Service Desk. Raise and respond to requests for investigation using our Service Management tool Respond to requests from the central IT Service Desk workstream providing clear and concise instruction or information to users. Assure a high level of customer support and user satisfaction in all dealings. Ensure all user enquiries are processed and tracked in accordance with ISO20000 industry compliant service management procedures Keep users informed of progress of their requests and system issues; carrying out appropriate escalation when required Work collaboratively with service management cells and other teams to enhance service and customer knowledge, resources, and experiences. Support Service Improvement and project related activity Work towards ensuring the team meet their key targets. This role sits within a structured career path aligned with the Government Digital and Data Framework for IT Service Desk with opportunities for progression. If the role becomes permanent SC clearance will be required. A standard day the IT Service Desk Service is operational between 7am and 5pm. Expectations will be for cover between those times to assist with peak demand. Hours will be by agreement working on site at our Plymouth building. There is a requirement to provide occasional cover on a weekend, currently worked as overtime. For further information about the role, please see the attached Candidate Pack. Person specification To be successful in this role, you will have the following Essential Technical skills: A strong will and desire to provide first class customer support via our telephony and other electronic media platforms An awareness of IT infrastructure and/or IT operations Ability to attain Service Management qualifications such as ITIL4 Foundation You can demonstrate proven experience of delivering a quality customer service in a fast paced and changing environment, displaying excellent communication skills, with the ability to build solid working relationships. You demonstrate an adaptable approach to problem solving, working well under pressure & providing tactful advice, displaying patience and demonstrating the ability to work flexibly, contributing to the team environment, whilst managing your own workload. You will have good use of Microsoft application's, specifically desktop software applications. Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Working Together Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: A strong will and desire to provide first class customer support via our telephony and other electronic media platforms. An awareness of IT infrastructure and/or IT operations Benefits Alongside your salary of £25,792, HM Land Registry contributes £7,471 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential. We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits. We have integrity we value honesty, trust and doing the right thing in the right way. We drive innovation we are forward-thinking, embrace change and are continually improving our processes. We are professional we value and grow our knowledge and professional expertise. We give assurance we guarantee our services and provide confidence to the property market. You can find more information on our rewards package on our website. Things you need to know Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Ability, Experience and Technical skills. Please fill out the short application form and complete the verbal reasoning test. A link to some test information and a practice test can be found here. If you are successful in passing the online test, then please copy and paste an anonymous CV into the online application form when prompted and include your qualifications and career history. Please complete the technical question (in no more than 250 words) as requested: A strong will and desire to provide first class customer support via our telephony and other electronic media platforms An awareness of IT infrastructure and/or IT operations The personal statement section (in no more than 500 words) must be used to provide details of how you meet the Essential Experience criteria listed below: Proven experience of delivering a quality customer service in a fast-paced environment Effective communication skills, including the ability and flexibility to interact and build working relationships In the event of a high volume of applications we may sift on the lead criteria - Proven experience of delivering a quality customer service in a fast-paced environment The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a face to face blended interview in the Plymouth office. This will include an in-tray exercise and will be conducted on 14 & 18 July 2025. Please review your application form before clicking submit once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications this is 23:55pm on the advertised date. The blended interview will assess the technical, experience and behaviours listed in the candidate pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working. Candidates may refer to notes within their interview but they should be used as a prompt only. HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. You can find more information on how we use your personal data on our website. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway . click apply for full job details
What you can expect to be doing: Ongoing compliance testing and oversight of Client Money and Assets (CASS) processes, overseeing reconciliations, reviewing shortfalls, developing CASS reconciliations and controls. Oversight of the firm's Safeguarding obligations under Payment Services Permissions (subject to upcoming CASS 15). Ensure accurate monthly Client Money and Asset Returns (CMAR). Ensure the CASS Resolution Pack remains complete and fit for purpose. Maintenance and review of all policy and procedure documents related to CASS. Assist with the co-ordination of the annual external CASS audit. Develop and maintain appropriate and effective MI and KPIs for CASS Compliance. Ensure CASS breaches are appropriately recorded, reported and escalated to senior management and root cause analysis is conducted to prevent future recurrence. Advise on CASS risk and assist in Risk and Control Self-Assessments (RCSAs) and Internal Capital Adequacy and Risk Assessment (ICARA) preparation. Draft and review due diligence on key counterparties, bank and custodian account opening ensuring it is kept up to date. Assessment of organisational and regulatory changes and validating the adequacy of CASS Governance Framework. Assist in ensuring appropriate CASS training for staff. What we're looking for: Subject matter expert in the FCA's CASS rulebook for MiFID, specifically CASS 7, and an in-depth understanding of Client Money flows. Knowledge of Safeguarding for Payment firms (upcoming CASS 15 rules). Experience of operating in a compliance, audit or operational oversight role. Hands on experience of managing CASS related responsibilities including CMAR reporting, CASS record keeping and reconciliation requirements. Excellent communication with the ability to develop effective working relationships, and influence employees at all levels. Excellent analytical, organisational and interpretation skills as well as critical thinking and problem-solving skills. A CASS qualification. What we're really looking for: ️ Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we're in the financial space, and under the scrutiny that comes with it, the current compliance team works well together, and even sometimes with a smile. We're sure you've got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn't matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough. Working Hours Monday to Thursday: 9:00 AM - 6:00 PM Friday: 8:00 AM - 4:00 PM (Start your weekend early!) Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend! PERKS £60,000 - £80,000 per annum Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary. Workplace pension scheme - We invest in your future with a workplace pension scheme , contributing 5% on earnings up to £50,000 . Plan ahead with confidence while you grow your career! Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees We are an equal-opportunity employer and value diversity Flexible working arrangements 28 days holiday plus bank holidays, plus the days between Christmas and New Year ️ Annual training budget for courses, workshops, or conferences to help you advance your career. £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup Our Interview Process: Video screen with someone from our Talent team Video interview with the hiring manager Final interview with our Chief Risk & Compliance Officer About Chip Our mission is to make our customers wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain and we're not slowing down. Chip serves over 300,000 active customers and looks after over £5billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building the wealth app for our community, giving them one place for saving and investing. We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way. Who we are Chip has a creative and diverse team of 180, from all different backgrounds and industries. We're driven and passionate people, but no one takes themselves too seriously. Don't just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022 & 2024 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.
Jun 13, 2025
Full time
What you can expect to be doing: Ongoing compliance testing and oversight of Client Money and Assets (CASS) processes, overseeing reconciliations, reviewing shortfalls, developing CASS reconciliations and controls. Oversight of the firm's Safeguarding obligations under Payment Services Permissions (subject to upcoming CASS 15). Ensure accurate monthly Client Money and Asset Returns (CMAR). Ensure the CASS Resolution Pack remains complete and fit for purpose. Maintenance and review of all policy and procedure documents related to CASS. Assist with the co-ordination of the annual external CASS audit. Develop and maintain appropriate and effective MI and KPIs for CASS Compliance. Ensure CASS breaches are appropriately recorded, reported and escalated to senior management and root cause analysis is conducted to prevent future recurrence. Advise on CASS risk and assist in Risk and Control Self-Assessments (RCSAs) and Internal Capital Adequacy and Risk Assessment (ICARA) preparation. Draft and review due diligence on key counterparties, bank and custodian account opening ensuring it is kept up to date. Assessment of organisational and regulatory changes and validating the adequacy of CASS Governance Framework. Assist in ensuring appropriate CASS training for staff. What we're looking for: Subject matter expert in the FCA's CASS rulebook for MiFID, specifically CASS 7, and an in-depth understanding of Client Money flows. Knowledge of Safeguarding for Payment firms (upcoming CASS 15 rules). Experience of operating in a compliance, audit or operational oversight role. Hands on experience of managing CASS related responsibilities including CMAR reporting, CASS record keeping and reconciliation requirements. Excellent communication with the ability to develop effective working relationships, and influence employees at all levels. Excellent analytical, organisational and interpretation skills as well as critical thinking and problem-solving skills. A CASS qualification. What we're really looking for: ️ Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we're in the financial space, and under the scrutiny that comes with it, the current compliance team works well together, and even sometimes with a smile. We're sure you've got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn't matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough. Working Hours Monday to Thursday: 9:00 AM - 6:00 PM Friday: 8:00 AM - 4:00 PM (Start your weekend early!) Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend! PERKS £60,000 - £80,000 per annum Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary. Workplace pension scheme - We invest in your future with a workplace pension scheme , contributing 5% on earnings up to £50,000 . Plan ahead with confidence while you grow your career! Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees We are an equal-opportunity employer and value diversity Flexible working arrangements 28 days holiday plus bank holidays, plus the days between Christmas and New Year ️ Annual training budget for courses, workshops, or conferences to help you advance your career. £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup Our Interview Process: Video screen with someone from our Talent team Video interview with the hiring manager Final interview with our Chief Risk & Compliance Officer About Chip Our mission is to make our customers wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain and we're not slowing down. Chip serves over 300,000 active customers and looks after over £5billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building the wealth app for our community, giving them one place for saving and investing. We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way. Who we are Chip has a creative and diverse team of 180, from all different backgrounds and industries. We're driven and passionate people, but no one takes themselves too seriously. Don't just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022 & 2024 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.
Our Glasgow based client is seeking a Senior Maintenance Officer for a temporary position(3 - 6 months) in Social Housing. The ideal candidate will have a background in Social Housing and have experience in areas such as project management, planned maintenance, conditions surveys and contract management. You will have a significant role in ensuring that planned maintenance projects and repairs are conducted effectively and efficiently, updating and replacing key property components to maintain safety and functionality. Further responsibilities include - Lead and coordinate teams to deliver projects from inception to completion. Develop project plans, monitor progress, and manage risks to ensure timely and successful project delivery. Conduct site surveys and inspections. Provide technical advice and support to project teams and stakeholders. Manage project budgets. Consult with internal and external stakeholders, including contractors, suppliers, and regulatory bodies. Ensure all projects comply with health and safety regulations. Void Repair Management Manage any Regulatory requirements of projects Ideally candidates will have a background working in Social Housing or Property Maintenance, and have experience in contract management, project management, inspections, and surveying within the housing sector. This is a rarely available senior opportunity; the successful candidate will benefit from working with a progressive Housing Association, with experienced colleagues on diverse projects that make a real difference in the community. To find out more, please contact Alasdair Reid on (phone number removed). Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Jun 12, 2025
Seasonal
Our Glasgow based client is seeking a Senior Maintenance Officer for a temporary position(3 - 6 months) in Social Housing. The ideal candidate will have a background in Social Housing and have experience in areas such as project management, planned maintenance, conditions surveys and contract management. You will have a significant role in ensuring that planned maintenance projects and repairs are conducted effectively and efficiently, updating and replacing key property components to maintain safety and functionality. Further responsibilities include - Lead and coordinate teams to deliver projects from inception to completion. Develop project plans, monitor progress, and manage risks to ensure timely and successful project delivery. Conduct site surveys and inspections. Provide technical advice and support to project teams and stakeholders. Manage project budgets. Consult with internal and external stakeholders, including contractors, suppliers, and regulatory bodies. Ensure all projects comply with health and safety regulations. Void Repair Management Manage any Regulatory requirements of projects Ideally candidates will have a background working in Social Housing or Property Maintenance, and have experience in contract management, project management, inspections, and surveying within the housing sector. This is a rarely available senior opportunity; the successful candidate will benefit from working with a progressive Housing Association, with experienced colleagues on diverse projects that make a real difference in the community. To find out more, please contact Alasdair Reid on (phone number removed). Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Property Manager & Estate Administrator We are seeking a Property Manager & Estate Administrator to work with an educational charity and one of the UK's foremost providers and funders of Outdoor Learning. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire, with occasional scope for hybrid working. Salary: £29,000 - £33,000 per annum Contract: Permanent, full time (35 hours per week) Closing Date: Sunday 22 June 2025 at 23:59 Interviews: w/c Monday 30 June 2025 and w/c Monday 7 July 2025 About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. Reporting directly to the Head of Estate Management, you will oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. This important role ensures operational efficiency within the portfolio, fostering positive tenant relationships, while contributing directly to the Trust's charitable work. Your responsibilities will span both operational delivery and administrative support, ensuring estates run smoothly, remain compliant, and continue to deliver high-quality living standards for tenants. Working closely with both the Property and Finance teams, you will: Conduct annual residential property inspections and rent reviews Ensure properties meet all regulatory requirements, including EICRs, gas safety checks, and EPCs Manage tenant communications, debt levels, and minimise void periods Coordinate planned and emergency repairs and maintenance within budget Prepare and negotiate tenancy agreements and manage deposit processes Maintain accurate property and compliance records using our property management system Draft essential documents and liaise with solicitors where needed Gather and record property data such as meter readings and council tax details Process invoices, purchase orders, and support accurate financial reporting Use mapping tools such as Pear GIS to create property plans This is a varied and rewarding role offering the opportunity to make a tangible impact on property performance, tenant satisfaction, and community wellbeing. About you: You will be a proactive and experienced property professional with a strong background in lettings, property management, and estate administration. Organised, detail-oriented, and results-driven, you will bring a professional and personable approach to managing tenant and contractor relationships, ensuring both compliance and high service standards. You will need: Proven experience in property management, lettings, or estate administration Strong understanding of property laws and tenancy regulations, ideally within rural or residential estates Excellent written and verbal communication skills, with the ability to communicate clearly and diplomatically Confidence using Microsoft Office and property management systems such as Landmark A high level of accuracy, attention to detail, and the ability to multitask and manage competing priorities A collaborative and team-oriented approach, with strong interpersonal and negotiation skills Practical problem-solving abilities and a calm, solutions-focused mind-set A commitment to confidentiality, discretion, and professional integrity Ideally, you will also have a professional qualification or relevant training in property or tenancy management, and a sound understanding of evolving property legislation. About the organisation: The charity's mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Estate Manager, Property and Tenancy Manager, Housing and Property Coordinator, Property Manager, Estate and Facilities Officer, Asset and Property Management Officer, Property Compliance Coordinator, Housing and Estate Manager, Residential Portfolio Manager, Estate Operations Coordinator, Property Services Administrator. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Jun 12, 2025
Full time
Property Manager & Estate Administrator We are seeking a Property Manager & Estate Administrator to work with an educational charity and one of the UK's foremost providers and funders of Outdoor Learning. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire, with occasional scope for hybrid working. Salary: £29,000 - £33,000 per annum Contract: Permanent, full time (35 hours per week) Closing Date: Sunday 22 June 2025 at 23:59 Interviews: w/c Monday 30 June 2025 and w/c Monday 7 July 2025 About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. Reporting directly to the Head of Estate Management, you will oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. This important role ensures operational efficiency within the portfolio, fostering positive tenant relationships, while contributing directly to the Trust's charitable work. Your responsibilities will span both operational delivery and administrative support, ensuring estates run smoothly, remain compliant, and continue to deliver high-quality living standards for tenants. Working closely with both the Property and Finance teams, you will: Conduct annual residential property inspections and rent reviews Ensure properties meet all regulatory requirements, including EICRs, gas safety checks, and EPCs Manage tenant communications, debt levels, and minimise void periods Coordinate planned and emergency repairs and maintenance within budget Prepare and negotiate tenancy agreements and manage deposit processes Maintain accurate property and compliance records using our property management system Draft essential documents and liaise with solicitors where needed Gather and record property data such as meter readings and council tax details Process invoices, purchase orders, and support accurate financial reporting Use mapping tools such as Pear GIS to create property plans This is a varied and rewarding role offering the opportunity to make a tangible impact on property performance, tenant satisfaction, and community wellbeing. About you: You will be a proactive and experienced property professional with a strong background in lettings, property management, and estate administration. Organised, detail-oriented, and results-driven, you will bring a professional and personable approach to managing tenant and contractor relationships, ensuring both compliance and high service standards. You will need: Proven experience in property management, lettings, or estate administration Strong understanding of property laws and tenancy regulations, ideally within rural or residential estates Excellent written and verbal communication skills, with the ability to communicate clearly and diplomatically Confidence using Microsoft Office and property management systems such as Landmark A high level of accuracy, attention to detail, and the ability to multitask and manage competing priorities A collaborative and team-oriented approach, with strong interpersonal and negotiation skills Practical problem-solving abilities and a calm, solutions-focused mind-set A commitment to confidentiality, discretion, and professional integrity Ideally, you will also have a professional qualification or relevant training in property or tenancy management, and a sound understanding of evolving property legislation. About the organisation: The charity's mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Estate Manager, Property and Tenancy Manager, Housing and Property Coordinator, Property Manager, Estate and Facilities Officer, Asset and Property Management Officer, Property Compliance Coordinator, Housing and Estate Manager, Residential Portfolio Manager, Estate Operations Coordinator, Property Services Administrator. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
API is seeking seasoned professional to join our company in the role of an Account Director . The position will be based remotely in the UK, London region. The Account Director is the client's main point of contact. These roles will actively manage existing client relationships with our partners; focused on the best interests of our clients and API at all times. Essential Functions Sourcing Oversee the direction of existing API accounts with the goal of maximizing prevailing relationships to expand market/wallet share versus preassigned revenue quota. This will include working closely with Research & Sourcing team to provide all details of a destination to ensure a seamless approach to sourcing the destination. Assist with the sourcing of destinations by initiating the RFP process and being sensitive to supplier relationships. Total responsibility for ensuring the RFP results are documented in the customer destination presentation in an accurate, detailed oriented manner and the presentation meets the needs of the client, demonstrates a level of savings and meets the revenue goals of API. Strategic planning and organizing in order to maximize API revenue, as well as client savings goals; including but not limited to sourcing timelines for expiring contracts and contract renewals. Site Inspections Conduct hotel site inspections domestically and internationally when required with customers ensuring each property meets client criteria. Contracting Execute hotel contract negotiations on behalf of the Airline, contract renewals, and addendums. Keen ability to negotiate mutually beneficial contract terms and conditions. Monitor market conditions in each serviced destination to ensure the best rates, amenities and contract terms are maintained throughout the hotel contract. Conduct risk management for each destination the client services to proactively manage any potential risks to the contract based on changes to that hotel or market and negotiate terms that will positively impact our client. Proactively pursue and maintain, at all times, the best hotel relationships where the client has contracted. Day to Day Account Management Work closely with the other members of the sales team to ensure client needs are met at all times and share leads that are uncovered by your communication with both the hotels and the airlines. CrewCare Manage crew member feedback via our online portal for all assigned accounts ensuring any complaints are addressed in a timely fashion accordingly with our hotel partners and documented. Add new hotels to the system and ensure all information is accurate. Delete inactive hotels. Hotel Express Ensure negotiated rates for Crew, Business and Leisure Travel and loaded and maintained properly on Hotel Express for clients. ACES Verify all hotel contract information is loaded properly into ACES for OPS and for Accounting. Review ACES schedules monthly to ensure hotels are downloading their schedules. Assist OPS department with follow up with the hotels about the schedules. Verify client back up list is accurate and loaded into ACES for OPS. CRM Ensure all revenue opportunities are in the CRM with accurate business start dates. Ensure all hotel/airline and API commission contracts are loaded, executed and attached to the CRM. Maintain all flight information Fully understand the client's business and ensure all deliverables are being met for a successful relationship Strive to create increased value for the client by providing new points of view and recommendations that are align with desired business goals Work closely with the Business Development team to ensure a smooth client transition from contract signing to implementation Independently lead and make decisions that properly balance the needs of the client and API Manage all client communications ranging from weekly performance meetings to business reviews Own internal communications to the cross functional team on client performance, strategies and needs Become knowledgeable in all API technology platforms to ensure clients are align with appropriate software solution Competencies Problem Solving/Analysis Building Relationships Business Acumen Strategic Thinking Results Driven Negotiation Leadership Customer Focus Managing Processes Market Knowledge Developing and Maintaining Budgets Technical Capacity Communication Proficiency Supervisory Responsibility None Work Environment This position operates in a remote work environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand. Good Faith Compensation The good faith salary compensation range for this position is 50,000 to 55,000 GBP annually. Travel This position requires travel up to 25%. Required Education and Experience Established (at least 7+ years) of experience in the travel industry and working closely with hotels is a must Bachelor's degree in business administration, sales and marketing or related field Ability to effectively manage work load in a fast paced atmosphere relying on extensive experience and judgment to plan and accomplish goals. Shows attention to detail and the ability to produce high quality work Ability to positively present API in customer facing situations Attention to detail and the ability to produce high quality work is a must. Strong Microsoft Office computer skills, with emphasis on Excel Exceptional verbal and written communication skills Customer service and client relationship skills Ability to work with and understand diverse cultures here and abroad An organized self-starter who can work proactively and independently Able to multi task and work well under strict deadlines and fast paced environment Flexible schedule and limited travel availability needed based on business needs. Preferred Education and Experience Bi-lingual in English / Spanish is a plus Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API's proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Jun 12, 2025
Full time
API is seeking seasoned professional to join our company in the role of an Account Director . The position will be based remotely in the UK, London region. The Account Director is the client's main point of contact. These roles will actively manage existing client relationships with our partners; focused on the best interests of our clients and API at all times. Essential Functions Sourcing Oversee the direction of existing API accounts with the goal of maximizing prevailing relationships to expand market/wallet share versus preassigned revenue quota. This will include working closely with Research & Sourcing team to provide all details of a destination to ensure a seamless approach to sourcing the destination. Assist with the sourcing of destinations by initiating the RFP process and being sensitive to supplier relationships. Total responsibility for ensuring the RFP results are documented in the customer destination presentation in an accurate, detailed oriented manner and the presentation meets the needs of the client, demonstrates a level of savings and meets the revenue goals of API. Strategic planning and organizing in order to maximize API revenue, as well as client savings goals; including but not limited to sourcing timelines for expiring contracts and contract renewals. Site Inspections Conduct hotel site inspections domestically and internationally when required with customers ensuring each property meets client criteria. Contracting Execute hotel contract negotiations on behalf of the Airline, contract renewals, and addendums. Keen ability to negotiate mutually beneficial contract terms and conditions. Monitor market conditions in each serviced destination to ensure the best rates, amenities and contract terms are maintained throughout the hotel contract. Conduct risk management for each destination the client services to proactively manage any potential risks to the contract based on changes to that hotel or market and negotiate terms that will positively impact our client. Proactively pursue and maintain, at all times, the best hotel relationships where the client has contracted. Day to Day Account Management Work closely with the other members of the sales team to ensure client needs are met at all times and share leads that are uncovered by your communication with both the hotels and the airlines. CrewCare Manage crew member feedback via our online portal for all assigned accounts ensuring any complaints are addressed in a timely fashion accordingly with our hotel partners and documented. Add new hotels to the system and ensure all information is accurate. Delete inactive hotels. Hotel Express Ensure negotiated rates for Crew, Business and Leisure Travel and loaded and maintained properly on Hotel Express for clients. ACES Verify all hotel contract information is loaded properly into ACES for OPS and for Accounting. Review ACES schedules monthly to ensure hotels are downloading their schedules. Assist OPS department with follow up with the hotels about the schedules. Verify client back up list is accurate and loaded into ACES for OPS. CRM Ensure all revenue opportunities are in the CRM with accurate business start dates. Ensure all hotel/airline and API commission contracts are loaded, executed and attached to the CRM. Maintain all flight information Fully understand the client's business and ensure all deliverables are being met for a successful relationship Strive to create increased value for the client by providing new points of view and recommendations that are align with desired business goals Work closely with the Business Development team to ensure a smooth client transition from contract signing to implementation Independently lead and make decisions that properly balance the needs of the client and API Manage all client communications ranging from weekly performance meetings to business reviews Own internal communications to the cross functional team on client performance, strategies and needs Become knowledgeable in all API technology platforms to ensure clients are align with appropriate software solution Competencies Problem Solving/Analysis Building Relationships Business Acumen Strategic Thinking Results Driven Negotiation Leadership Customer Focus Managing Processes Market Knowledge Developing and Maintaining Budgets Technical Capacity Communication Proficiency Supervisory Responsibility None Work Environment This position operates in a remote work environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand. Good Faith Compensation The good faith salary compensation range for this position is 50,000 to 55,000 GBP annually. Travel This position requires travel up to 25%. Required Education and Experience Established (at least 7+ years) of experience in the travel industry and working closely with hotels is a must Bachelor's degree in business administration, sales and marketing or related field Ability to effectively manage work load in a fast paced atmosphere relying on extensive experience and judgment to plan and accomplish goals. Shows attention to detail and the ability to produce high quality work Ability to positively present API in customer facing situations Attention to detail and the ability to produce high quality work is a must. Strong Microsoft Office computer skills, with emphasis on Excel Exceptional verbal and written communication skills Customer service and client relationship skills Ability to work with and understand diverse cultures here and abroad An organized self-starter who can work proactively and independently Able to multi task and work well under strict deadlines and fast paced environment Flexible schedule and limited travel availability needed based on business needs. Preferred Education and Experience Bi-lingual in English / Spanish is a plus Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API's proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Communications Officer We have an exciting opportunity for a Communications Officer to help raise the charity's profile across multiple communications channels and build supporter engagement with corporate and individual supporters, and with charity partners. This is a remote working role. Position: Communications Officer Location: Remote/London Hours: Full-time, 37.5 hours per week Salary: £28,000-£30,000 Contract: 12-month FTC Benefits Include: 25 days per year (pro rata - excluding bank holidays), employer pension contribution of 5% into a personal pension (which does not have to be matched by the employee) Closing Date: 2nd July 2025, 5:00pm Interviews: First interviews w/c 14 July, and 2nd interviews w/c 21 July About the Role This role is focused on delivering established communications strategies and plans over a 12-month fixed-term period. There is scope for the Communications Officer to work autonomously and creatively across teams, helping deliver engaging content and campaigns. You will also play an exciting role in rolling out the organisations refreshed brand. Key responsibilities include: Develop and deliver content and copy for digital channels, including social media, email communications and the website. Deliver against existing, and develop own, content plans to enhance these channels, expanding reach, and strengthening brand awareness and recognition. Create bespoke materials to engage key corporate partners and engagement communities as part of a wider supporter journey, including bespoke projects. Produce and deliver content for events marketing plans across paid, earned, shared, and owned channels in collaboration with internal teams. Oversee the community management social channels. Work with the Programmes and Impact team to manage the case story gathering process across charity partners, creating resources like blogs, video content and creative assets to educate and inspire. Support and coach the wider team to adopt digital solutions across internal and external channels, using data and analytics to make recommendations for improvements, including support for the Leadership Team's personal communications, providing guidance for the most effective use. Support with monitoring, and evaluating communications outputs, using data, analytics and learnings to grow digital channels and supporting audiences. Ensure brand guidelines adhered to in all external communications produced by third parties. About You With experience working in a similar role, preferably within the charity or property sector, you will also have experience of devising and developing audience focused content ideas across multiple communications channels We are looking for someone with: Experience of producing content - including photography and video led creative - with copy for digital platforms including web, content management systems, social and email communications Experience of managing and producing story-led content. Experience of social media and community management Experience of paid social media and using Google Analytics Experience of managing and delivering projects on time with multiple stakeholder involvement Experience of managing a diverse workload and of supporting colleagues About the Organisation The charity has been around since 1986, created by and working with the UK property industry to try and harness a collective desire to do good. Since 2016, the focus has been exclusively on creating a corporate movement within and across the industry to tackle and end youth homelessness. Additional Benefits Opportunities for flexible working Free annual Flu' jabs and annual sight tests Cycle to Work Scheme (salary sacrifice) day a month entitlement to volunteer for a charity of your choice, in work time Interest-free Annual Travel Card Loans A Professional Development Fund Commitment to wellbeing (we're signatories of Mind's Time to Change Pledge) An Employee Assistance Programme Private Health Insurance with Vitality (small employee contribution required). You may have experience in other roles such as Communications, Marketing, Marketing and Communications, Content, Digital Content, Communications Officer, Marketing Officer, Marketing and Communications Officer, Content Officer, Digital Content Officer, Content Creator. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Jun 12, 2025
Full time
Communications Officer We have an exciting opportunity for a Communications Officer to help raise the charity's profile across multiple communications channels and build supporter engagement with corporate and individual supporters, and with charity partners. This is a remote working role. Position: Communications Officer Location: Remote/London Hours: Full-time, 37.5 hours per week Salary: £28,000-£30,000 Contract: 12-month FTC Benefits Include: 25 days per year (pro rata - excluding bank holidays), employer pension contribution of 5% into a personal pension (which does not have to be matched by the employee) Closing Date: 2nd July 2025, 5:00pm Interviews: First interviews w/c 14 July, and 2nd interviews w/c 21 July About the Role This role is focused on delivering established communications strategies and plans over a 12-month fixed-term period. There is scope for the Communications Officer to work autonomously and creatively across teams, helping deliver engaging content and campaigns. You will also play an exciting role in rolling out the organisations refreshed brand. Key responsibilities include: Develop and deliver content and copy for digital channels, including social media, email communications and the website. Deliver against existing, and develop own, content plans to enhance these channels, expanding reach, and strengthening brand awareness and recognition. Create bespoke materials to engage key corporate partners and engagement communities as part of a wider supporter journey, including bespoke projects. Produce and deliver content for events marketing plans across paid, earned, shared, and owned channels in collaboration with internal teams. Oversee the community management social channels. Work with the Programmes and Impact team to manage the case story gathering process across charity partners, creating resources like blogs, video content and creative assets to educate and inspire. Support and coach the wider team to adopt digital solutions across internal and external channels, using data and analytics to make recommendations for improvements, including support for the Leadership Team's personal communications, providing guidance for the most effective use. Support with monitoring, and evaluating communications outputs, using data, analytics and learnings to grow digital channels and supporting audiences. Ensure brand guidelines adhered to in all external communications produced by third parties. About You With experience working in a similar role, preferably within the charity or property sector, you will also have experience of devising and developing audience focused content ideas across multiple communications channels We are looking for someone with: Experience of producing content - including photography and video led creative - with copy for digital platforms including web, content management systems, social and email communications Experience of managing and producing story-led content. Experience of social media and community management Experience of paid social media and using Google Analytics Experience of managing and delivering projects on time with multiple stakeholder involvement Experience of managing a diverse workload and of supporting colleagues About the Organisation The charity has been around since 1986, created by and working with the UK property industry to try and harness a collective desire to do good. Since 2016, the focus has been exclusively on creating a corporate movement within and across the industry to tackle and end youth homelessness. Additional Benefits Opportunities for flexible working Free annual Flu' jabs and annual sight tests Cycle to Work Scheme (salary sacrifice) day a month entitlement to volunteer for a charity of your choice, in work time Interest-free Annual Travel Card Loans A Professional Development Fund Commitment to wellbeing (we're signatories of Mind's Time to Change Pledge) An Employee Assistance Programme Private Health Insurance with Vitality (small employee contribution required). You may have experience in other roles such as Communications, Marketing, Marketing and Communications, Content, Digital Content, Communications Officer, Marketing Officer, Marketing and Communications Officer, Content Officer, Digital Content Officer, Content Creator. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Salary: Norwich - £34,210 to £39,726/ London - £37,652 to £43,896 per annum Location: Norwich/London - Corsica Street Hours: 36 per week Contract Type: Secondment/Fixed Term Contract until 31/12/2025 We're recruiting a Property Compliance Systems Officer to be responsible for maintaining accurate data on Clarion's Mechanical & Electrical (M&E) assets (e.g. Heating and water assets) and to report on Clarion's compliance levels with servicing and assessment responsibilities. You'll also be responsible for monitoring and remedying data within systems including notification work queue items and data quality errors whilst evaluating, investigating, and resolving fully data discrepancies. We'll look to you to make recommendations on the back of data analysis to improve data quality and to contribute towards the team's continual improvement processes. Experience in analysing large sets of data, creating concise conclusions and or solutions is essential to this role. You'll need experience of undertaking reconciliations between multiple data sources, advanced Excel skills and experience of using database management systems to capture, update and analyse large data sets. If this sounds like an opportunity for you then please review the full role profile before applying - Property Compliance Systems Officer Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here To find out more about who we are and what we do, please click here Closing Date: Monday 23rd June at midnight. This is a hybrid role with a base location at our offices in Norwich/London. Applicants must be able to travel across the region as required. Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices as and when required. We're one of LinkedIn's Top Companies 2024. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
Jun 12, 2025
Full time
Salary: Norwich - £34,210 to £39,726/ London - £37,652 to £43,896 per annum Location: Norwich/London - Corsica Street Hours: 36 per week Contract Type: Secondment/Fixed Term Contract until 31/12/2025 We're recruiting a Property Compliance Systems Officer to be responsible for maintaining accurate data on Clarion's Mechanical & Electrical (M&E) assets (e.g. Heating and water assets) and to report on Clarion's compliance levels with servicing and assessment responsibilities. You'll also be responsible for monitoring and remedying data within systems including notification work queue items and data quality errors whilst evaluating, investigating, and resolving fully data discrepancies. We'll look to you to make recommendations on the back of data analysis to improve data quality and to contribute towards the team's continual improvement processes. Experience in analysing large sets of data, creating concise conclusions and or solutions is essential to this role. You'll need experience of undertaking reconciliations between multiple data sources, advanced Excel skills and experience of using database management systems to capture, update and analyse large data sets. If this sounds like an opportunity for you then please review the full role profile before applying - Property Compliance Systems Officer Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here To find out more about who we are and what we do, please click here Closing Date: Monday 23rd June at midnight. This is a hybrid role with a base location at our offices in Norwich/London. Applicants must be able to travel across the region as required. Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices as and when required. We're one of LinkedIn's Top Companies 2024. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
Senior Viewings Officer To be responsible to Lettings Manager To be the key contact for the Repairs and Maintenance service Viewings Process. Ensure that pre-vacant inspections are carried out as part of the letting process. Also, ensure that any repairs or alternations identified are recorded, tracked and monitored to maximize income. To implement new processes and ways of working to measure and manage income for recharges. Main Duties: To assist the Lettings Manager with strategic advice on improving the Lettings process. To provide specialist, high-level, technical advice, and guidance to senior managers, where missed opportunities to collect revenue through the voids process is missed. Identify, assess, and manage potential risks for fraud in the lettings process in accordance with the risk management framework and policies. To lead and develop all aspect of pre vacation inspections, ensuring that tenants are aware of their responsibility to reinstate the property to a reasonable standard, thus reducing the cost of void repairs. To support colleagues from other teams to identify and complete follow up remedial repairs where they are the lead (Specifying Officer, Voids Manager and Tenancy (including the completion of repairs where identified). Please note: This role is 5 days in office.
Jun 12, 2025
Contractor
Senior Viewings Officer To be responsible to Lettings Manager To be the key contact for the Repairs and Maintenance service Viewings Process. Ensure that pre-vacant inspections are carried out as part of the letting process. Also, ensure that any repairs or alternations identified are recorded, tracked and monitored to maximize income. To implement new processes and ways of working to measure and manage income for recharges. Main Duties: To assist the Lettings Manager with strategic advice on improving the Lettings process. To provide specialist, high-level, technical advice, and guidance to senior managers, where missed opportunities to collect revenue through the voids process is missed. Identify, assess, and manage potential risks for fraud in the lettings process in accordance with the risk management framework and policies. To lead and develop all aspect of pre vacation inspections, ensuring that tenants are aware of their responsibility to reinstate the property to a reasonable standard, thus reducing the cost of void repairs. To support colleagues from other teams to identify and complete follow up remedial repairs where they are the lead (Specifying Officer, Voids Manager and Tenancy (including the completion of repairs where identified). Please note: This role is 5 days in office.
Senior Viewings Officer South East London 3 to 6 month ongoing contract Mon to Fri 9am to 5pm (office based) 23.73 per hour umbrella Purpose of Job: To be responsible to Lettings Manager for: i) To be the key contact for the Repairs and Maintenance service Viewings Process. ii) To ensure that pre-vacant inspections are carried out as part of the letting process. Also, ensure that any repairs or alternations identified are recorded, tracked and monitored to maximize income. iii) To implement new processes and ways of working to measure and manage income for recharges. Main Duties: 1) To assist the Lettings Manager with strategic advice on improving the Lettings process. 2) To provide specialist, high-level, technical advice, and guidance to senior managers, where missed opportunities to collect revenue through the voids process is missed. 3) Identify, assess, and manage potential risks for fraud in the lettings process in accordance with the risk management framework and policies. 4) To lead and develop all aspect of pre vacation inspections, ensuring that tenants are aware of their responsibility to reinstate the property to a reasonable standard, thus reducing the cost of void repairs. 5) To support colleagues from other teams to identify and complete follow up remedial repairs where they are the lead (Specifying Officer, Voids Manager and Tenancy (including the completion of repairs where identified). Please Note: All applications are monitored, and shortlisted candidates will be contacted promptly. If you are interested in this position AND currently working as a Viewings Officer APPLY NOW
Jun 12, 2025
Seasonal
Senior Viewings Officer South East London 3 to 6 month ongoing contract Mon to Fri 9am to 5pm (office based) 23.73 per hour umbrella Purpose of Job: To be responsible to Lettings Manager for: i) To be the key contact for the Repairs and Maintenance service Viewings Process. ii) To ensure that pre-vacant inspections are carried out as part of the letting process. Also, ensure that any repairs or alternations identified are recorded, tracked and monitored to maximize income. iii) To implement new processes and ways of working to measure and manage income for recharges. Main Duties: 1) To assist the Lettings Manager with strategic advice on improving the Lettings process. 2) To provide specialist, high-level, technical advice, and guidance to senior managers, where missed opportunities to collect revenue through the voids process is missed. 3) Identify, assess, and manage potential risks for fraud in the lettings process in accordance with the risk management framework and policies. 4) To lead and develop all aspect of pre vacation inspections, ensuring that tenants are aware of their responsibility to reinstate the property to a reasonable standard, thus reducing the cost of void repairs. 5) To support colleagues from other teams to identify and complete follow up remedial repairs where they are the lead (Specifying Officer, Voids Manager and Tenancy (including the completion of repairs where identified). Please Note: All applications are monitored, and shortlisted candidates will be contacted promptly. If you are interested in this position AND currently working as a Viewings Officer APPLY NOW
At Dalcour Maclaren, we're key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future. At Dalcour Maclaren our vision is to be the go-to environmental, planning and design consultancy serving the utilities and infrastructure sector. Our Ecology team works across multiple sectors - Water, Power, Telecoms, Transport & Infrastructure - delivering on some of the most exciting, diverse, and unique projects across the UK. Our day to day work is varied working on permitted development projects through to large infrastructure projects through protected landscapes in some of the most remote parts of the country. DM are one of the largest suppliers of land and property services to the offshore wind market and currently provide environment and planning services to a range of utilities providers. We work with our clients helping them deliver improved water quality in our rivers and all kinds of renewable energy technologies including solar, BESS, onshore wind, hydrogen and many more - so we can all look forward to Net Zero and a brighter sustainable future! The variety of work isn't the only rewarding part of working for DM! Our culture is something worth celebrating too! We work hard but play hard too. We recognise that our people are our greatest asset. We strive to ensure we live and breathe our OneTeam ethos every day, no matter your role or location we work together to achieve our goals and those of our clients. The supportive, friendly environment that we create allows people to thrive no matter their level of experience or skill set. The opportunity Here at DM, we are growing our Ecology team throughout the UK and are looking to bolster our ecology team with a Principal Ecologist. Opportunities for remote working/ office location can be discussed at interview stage. You will be joining a small ecology team with big plans for growth, where you will be given the opportunity to develop your career and help shape the future of our ecology team. The successful candidate will Hold a BSc and/or MSc degree in Ecology or closely related subject Have, or be eligible, for CIEEM membership Have sound knowledge of the UK planning system and environmental legislation Author a range of typical ecology reports (PEA/EcIA/EIA/HRA/BNG/LEMPs/CEMPs) - EIA/HRA expertise and peer review reports highly desirable for Principal/ Associate roles Be proficient in BNG assessments, and able to interpret and evaluate the Biodiversity Metric to deliver pragmatic solutions to our clients (experience in securing off-site BNG solutions highly desirable) Communicate effectively with clients and colleagues, and lead negotiations with Natural England, County Ecologists, Local Authority planning officers, and stakeholders Contribute to the development of the team through providing in-house training and support to junior team members (line management experience desirable for Principal/ Associate roles) Prepare fee proposals, tender applications, and manage project finances Lead and manage complex ecological projects as part of a diverse portfolio of projects Design, procure and manage a range of protected species surveys and mitigation through in-house ecologists and our sub-consultant network Complete ecological fieldwork to a level agreed based on role/experience - botanical, bat and ornithological survey expertise highly desirable Hold protected species survey licences (great crested newts and bats highly desirable) Be competent in UK Habitat Classification and habitat condition assessments (FISC level 4 highly desirable but not essential) Be able to design and implement ecological mitigation project, and habitat creation/ enhancement for BNG Be comfortable working independently and as part of a small team looking to expand across the UK. Some level of overnight accommodation may be required. Hold a full UK driving licence, insured for business purposes, and be willing to travel for client meetings and site surveys 25 days annual leave plus 1 day to celebrate your birthday Vitality Health Membership (including Private healthcare, subsidised gym membership and other discounts) Flexible working through our 'Flexible Advantage' supporting working families & your work/life balance Pension Scheme via The Peoples Pension Life insurance (4x Base Salary) Free on-site parking in non-city centre offices Cycle to work scheme 26 Weeks paid Maternity Leave 2 Weeks paid Paternity Leave BHN Extras - provides discounted gift cards for hundreds of popular retailers Electric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years' service Sabbatical Policy effective at 3 years' service Military service paid leave (7.5 days per year) Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support 2 x Company-wide events every year, in addition to multiple office socials throughout the year Dalcour Maclaren is an equal opportunities employer. About Us We are a leading land and environmental consultancy, advising clients on national large-scale projects, all of which will contribute to the UK achieving our NetZero goal. We are committed to creating a approach, valuing every single person and helping each other to deliver our vision. Dalcour Maclaren is a company full of opportunity and growth, and we would love to hear from you! Join Us! At Dalcour Maclaren, we are always on the lookout for talented and dynamic people to join our team, click the link below to tell us more about you.
Jun 12, 2025
Full time
At Dalcour Maclaren, we're key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future. At Dalcour Maclaren our vision is to be the go-to environmental, planning and design consultancy serving the utilities and infrastructure sector. Our Ecology team works across multiple sectors - Water, Power, Telecoms, Transport & Infrastructure - delivering on some of the most exciting, diverse, and unique projects across the UK. Our day to day work is varied working on permitted development projects through to large infrastructure projects through protected landscapes in some of the most remote parts of the country. DM are one of the largest suppliers of land and property services to the offshore wind market and currently provide environment and planning services to a range of utilities providers. We work with our clients helping them deliver improved water quality in our rivers and all kinds of renewable energy technologies including solar, BESS, onshore wind, hydrogen and many more - so we can all look forward to Net Zero and a brighter sustainable future! The variety of work isn't the only rewarding part of working for DM! Our culture is something worth celebrating too! We work hard but play hard too. We recognise that our people are our greatest asset. We strive to ensure we live and breathe our OneTeam ethos every day, no matter your role or location we work together to achieve our goals and those of our clients. The supportive, friendly environment that we create allows people to thrive no matter their level of experience or skill set. The opportunity Here at DM, we are growing our Ecology team throughout the UK and are looking to bolster our ecology team with a Principal Ecologist. Opportunities for remote working/ office location can be discussed at interview stage. You will be joining a small ecology team with big plans for growth, where you will be given the opportunity to develop your career and help shape the future of our ecology team. The successful candidate will Hold a BSc and/or MSc degree in Ecology or closely related subject Have, or be eligible, for CIEEM membership Have sound knowledge of the UK planning system and environmental legislation Author a range of typical ecology reports (PEA/EcIA/EIA/HRA/BNG/LEMPs/CEMPs) - EIA/HRA expertise and peer review reports highly desirable for Principal/ Associate roles Be proficient in BNG assessments, and able to interpret and evaluate the Biodiversity Metric to deliver pragmatic solutions to our clients (experience in securing off-site BNG solutions highly desirable) Communicate effectively with clients and colleagues, and lead negotiations with Natural England, County Ecologists, Local Authority planning officers, and stakeholders Contribute to the development of the team through providing in-house training and support to junior team members (line management experience desirable for Principal/ Associate roles) Prepare fee proposals, tender applications, and manage project finances Lead and manage complex ecological projects as part of a diverse portfolio of projects Design, procure and manage a range of protected species surveys and mitigation through in-house ecologists and our sub-consultant network Complete ecological fieldwork to a level agreed based on role/experience - botanical, bat and ornithological survey expertise highly desirable Hold protected species survey licences (great crested newts and bats highly desirable) Be competent in UK Habitat Classification and habitat condition assessments (FISC level 4 highly desirable but not essential) Be able to design and implement ecological mitigation project, and habitat creation/ enhancement for BNG Be comfortable working independently and as part of a small team looking to expand across the UK. Some level of overnight accommodation may be required. Hold a full UK driving licence, insured for business purposes, and be willing to travel for client meetings and site surveys 25 days annual leave plus 1 day to celebrate your birthday Vitality Health Membership (including Private healthcare, subsidised gym membership and other discounts) Flexible working through our 'Flexible Advantage' supporting working families & your work/life balance Pension Scheme via The Peoples Pension Life insurance (4x Base Salary) Free on-site parking in non-city centre offices Cycle to work scheme 26 Weeks paid Maternity Leave 2 Weeks paid Paternity Leave BHN Extras - provides discounted gift cards for hundreds of popular retailers Electric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years' service Sabbatical Policy effective at 3 years' service Military service paid leave (7.5 days per year) Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support 2 x Company-wide events every year, in addition to multiple office socials throughout the year Dalcour Maclaren is an equal opportunities employer. About Us We are a leading land and environmental consultancy, advising clients on national large-scale projects, all of which will contribute to the UK achieving our NetZero goal. We are committed to creating a approach, valuing every single person and helping each other to deliver our vision. Dalcour Maclaren is a company full of opportunity and growth, and we would love to hear from you! Join Us! At Dalcour Maclaren, we are always on the lookout for talented and dynamic people to join our team, click the link below to tell us more about you.
Admin Officer (Data Enhancement Team) Plymouth, PL6 5DH Start date : Various start dates available throughout July Hours : 37 hours per week. Once training is complete, flexible hours offered between 7am-7pm with agreement from your line manager. Pay rate: 13.90ph (equivalent to 26,734 FTE salary) Assignment : Temporary, expected to run until March 2026. Brook Street in partnership with The Valuation Office Agency (VOA) has a fantastic opportunity to join their team as an Admin Officer for the Data Enhancement Team. The Valuation Office Agency (VOA) are the public sector's property valuation experts and advisers. We offer access to a whole host of learning and development opportunities to support your career development. We're looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation and benefits support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest. At the heart of the agency, we are committed to providing our people with a work environment which is accommodating and accessible to all and which values diversity and inclusion in everything we do. We encourage our people to bring their whole selves to work by providing a culture that values different perspectives to help tackle complex problems, promote innovation, and deliver stronger decision making in a safe and supportive environment. We therefore welcome applicants from a diverse range of backgrounds to join our organisation and enable us to be representative of the communities we serve. Job description/details This is a multifunctional role and as an Administrative Officer you will support the Valuation Office Agency to improve its Data by investigating and updating domestic property records. Key Responsibilities The responsibilities will include, but are not limited to: - Investigate and update residential property data in line with agreed operating procedures in a timely and efficient manner. Know when to escalate or seek support from the operational management team. Be flexible to undertake additional responsibilities to support the team to deliver priorities if required. Be able to undertake repetitive work, such as data input and investigation, whilst ensuring information is recorded accurately. Good all round communication skills - written and verbal All issues and queries should be resolved where possible following department guidelines in a professional, tactful manner. Personal Specification / Essential Criteria: We are looking for people who are: Have office-based admin experience. Flexible and dedicated. Good at communicating with different people and listening. Computer literate and possess good keyboard skills. Have a working knowledge of Microsoft Word, Excel, and Outlook (Training will be provided on other applications you will be working on) Willing to learn. Your initial training will require you to attend an office full time. Once you have passed your initial training and are completing work to the required standard you will be able to follow the VOAs Hybrid Working pattern. Hybrid Working The VOA's current Hybrid Working pattern means you will work at least 3 days a week (60% of your working time) in your designated base office with the option of working your agreed hours between 7am to 7pm, Monday to Friday, subject to agreement with your Line Manager. Hybrid working is subject to business need, and you may be required to attend further or named days when required. Compliance: You will be required to undertake a basic DBS for this role which Brook Street will complete on your behalf. An offer of employment is subject to the successful completion of the DBS and an online compliance portal. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Jun 12, 2025
Seasonal
Admin Officer (Data Enhancement Team) Plymouth, PL6 5DH Start date : Various start dates available throughout July Hours : 37 hours per week. Once training is complete, flexible hours offered between 7am-7pm with agreement from your line manager. Pay rate: 13.90ph (equivalent to 26,734 FTE salary) Assignment : Temporary, expected to run until March 2026. Brook Street in partnership with The Valuation Office Agency (VOA) has a fantastic opportunity to join their team as an Admin Officer for the Data Enhancement Team. The Valuation Office Agency (VOA) are the public sector's property valuation experts and advisers. We offer access to a whole host of learning and development opportunities to support your career development. We're looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation and benefits support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest. At the heart of the agency, we are committed to providing our people with a work environment which is accommodating and accessible to all and which values diversity and inclusion in everything we do. We encourage our people to bring their whole selves to work by providing a culture that values different perspectives to help tackle complex problems, promote innovation, and deliver stronger decision making in a safe and supportive environment. We therefore welcome applicants from a diverse range of backgrounds to join our organisation and enable us to be representative of the communities we serve. Job description/details This is a multifunctional role and as an Administrative Officer you will support the Valuation Office Agency to improve its Data by investigating and updating domestic property records. Key Responsibilities The responsibilities will include, but are not limited to: - Investigate and update residential property data in line with agreed operating procedures in a timely and efficient manner. Know when to escalate or seek support from the operational management team. Be flexible to undertake additional responsibilities to support the team to deliver priorities if required. Be able to undertake repetitive work, such as data input and investigation, whilst ensuring information is recorded accurately. Good all round communication skills - written and verbal All issues and queries should be resolved where possible following department guidelines in a professional, tactful manner. Personal Specification / Essential Criteria: We are looking for people who are: Have office-based admin experience. Flexible and dedicated. Good at communicating with different people and listening. Computer literate and possess good keyboard skills. Have a working knowledge of Microsoft Word, Excel, and Outlook (Training will be provided on other applications you will be working on) Willing to learn. Your initial training will require you to attend an office full time. Once you have passed your initial training and are completing work to the required standard you will be able to follow the VOAs Hybrid Working pattern. Hybrid Working The VOA's current Hybrid Working pattern means you will work at least 3 days a week (60% of your working time) in your designated base office with the option of working your agreed hours between 7am to 7pm, Monday to Friday, subject to agreement with your Line Manager. Hybrid working is subject to business need, and you may be required to attend further or named days when required. Compliance: You will be required to undertake a basic DBS for this role which Brook Street will complete on your behalf. An offer of employment is subject to the successful completion of the DBS and an online compliance portal. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Job Title: Building Inspector (Repairs) Type: Permanent Location: Evesham or Gloucester with travel at other sites Salary: £41,668 + Car Allowance Hours: 37hours BRC are working closely with a community housing association who are recruiting for temporary Building Inspector (repairs) in the communities of South Worcestershire and North Gloucestershire. This role involves supporting the delivery of a customer focused responsive repairs service in liaison with the Repairs Manager, across our housing stock, including the diagnosis of complex maintenance issues, including damp and mould, and attending site when required Duties: Carry out responsive repair maintenance inspections, including pre-inspection prior to ordering and prepare written defects sheets and general information. Prepare schedules, quantities, costs and resolve contractor performance issues. Carry out a minimum of 10% post-inspections, monitoring the quality and quantity of work claimed on completion, together with compliance with contract specifications/service standards by contractors. Working closely and collaboratively with the Repairs Officers to ensure jobs are raised and completed efficiently and satisfactorily. Assist in advising the Repairs Manager of any problems, difficulties or issues affecting the performance of a contract or contractor, requiring escalation as appropriate. Manage disrepair cases/projects assigned by the Repairs Manager, ensuring appropriate policies and procedures are adhered to, ensuring that properties are returned and maintained to the required standard and quality. Investigate complaints and deal with requests for new works or rectification of faulty works and implement such action as is deemed necessary to achieve customer satisfaction. Record repairs and the generation of works orders on the QL housing management system, including scrutinising contractors invoices for rates charged, hours worked and material charges. Inspect the housing stock, including leasehold flats to evaluate works required to specify materials, work content, trades and working practices involved. Carry out Stock Condition Surveys (SCSs) and Housing Health and Safety Rating System (HHSRS) surveys in addition to Fire Risk Assessments (FRAs) in communal areas as required. Assist in preparing and issuing Section 20 notices for responsive, cyclical, and planned maintenance works as required. Support the Repairs Manager to manage the company s aids and adaptations service, monitoring the quality and cost of the service and submitting grant claims. Carry out technical inspections on current/future housing stock for occupational therapy aids and adaptation works and engage with external agencies to consider options and solutions arising from a formal referral being received. Administer approved property adaptations for customers with disabilities, including liaising with occupational therapists and monitoring/claiming grants in relation to works carried out. Ensure the safety of the company colleagues including themselves, tenants, contractors and the public in the planning and delivery of maintenance activities. Assist in the implementation of and compliance with health and safety procedures and risk assessments in accordance with company policies. Ensure that contractors operate a safe system of work in all their activities for which the company are responsible, and in accordance with all published legislation, regulation, and companies own guidance. Ensure that all data protection requirements are met in accordance with the Group s policy, procedures, and statutory requirements. Ensure legal obligations and all policies and procedures are implemented and complied with, including financial regulations, safeguarding, health and safety and all regulatory requirements. To identify and manage risk within the scope of the post and be accountable for ensuring that appropriate actions are taken to make sure that controls are in place to manage the risk. Ensure a high level of customer service is provided to both internal and external customers. Ensure positive promotion and representation of the organisation at all times. Undertake any other reasonable duties as requested. Requirements: Essential: Relevant professional building qualification or relevant experience. Work experience in all aspects of building maintenance work. Background in building surveying or maintenance. Experience using Schedule of Rates to issue and control maintenance work. Experience of working with building and service contracts. Experience of preparing technical reports, specifications and schedules of work. Experience of contracts supervision and service level agreements. Knowledge of housing management. Current knowledge of health and safety legislation, including CDM regulations. Understanding of Stock Condition Surveys (SCSs) and the Housing H&S Rating System (HHSRS) Ability to develop and maintain effective relationships with internal and external stakeholders. Ability to prepare clear and concise reports and technical specifications. Ability to complete and review risk assessments. Customer focussed, externally and internally. IT literate Microsoft Office software. Full and current driving licence and use of own vehicle insured for business use. Desirable: Knowledge of fire risk assessments Understanding of Section 20 requirements For more information, please call Emma Keir or Megan Smith on (phone number removed) To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Jun 12, 2025
Full time
Job Title: Building Inspector (Repairs) Type: Permanent Location: Evesham or Gloucester with travel at other sites Salary: £41,668 + Car Allowance Hours: 37hours BRC are working closely with a community housing association who are recruiting for temporary Building Inspector (repairs) in the communities of South Worcestershire and North Gloucestershire. This role involves supporting the delivery of a customer focused responsive repairs service in liaison with the Repairs Manager, across our housing stock, including the diagnosis of complex maintenance issues, including damp and mould, and attending site when required Duties: Carry out responsive repair maintenance inspections, including pre-inspection prior to ordering and prepare written defects sheets and general information. Prepare schedules, quantities, costs and resolve contractor performance issues. Carry out a minimum of 10% post-inspections, monitoring the quality and quantity of work claimed on completion, together with compliance with contract specifications/service standards by contractors. Working closely and collaboratively with the Repairs Officers to ensure jobs are raised and completed efficiently and satisfactorily. Assist in advising the Repairs Manager of any problems, difficulties or issues affecting the performance of a contract or contractor, requiring escalation as appropriate. Manage disrepair cases/projects assigned by the Repairs Manager, ensuring appropriate policies and procedures are adhered to, ensuring that properties are returned and maintained to the required standard and quality. Investigate complaints and deal with requests for new works or rectification of faulty works and implement such action as is deemed necessary to achieve customer satisfaction. Record repairs and the generation of works orders on the QL housing management system, including scrutinising contractors invoices for rates charged, hours worked and material charges. Inspect the housing stock, including leasehold flats to evaluate works required to specify materials, work content, trades and working practices involved. Carry out Stock Condition Surveys (SCSs) and Housing Health and Safety Rating System (HHSRS) surveys in addition to Fire Risk Assessments (FRAs) in communal areas as required. Assist in preparing and issuing Section 20 notices for responsive, cyclical, and planned maintenance works as required. Support the Repairs Manager to manage the company s aids and adaptations service, monitoring the quality and cost of the service and submitting grant claims. Carry out technical inspections on current/future housing stock for occupational therapy aids and adaptation works and engage with external agencies to consider options and solutions arising from a formal referral being received. Administer approved property adaptations for customers with disabilities, including liaising with occupational therapists and monitoring/claiming grants in relation to works carried out. Ensure the safety of the company colleagues including themselves, tenants, contractors and the public in the planning and delivery of maintenance activities. Assist in the implementation of and compliance with health and safety procedures and risk assessments in accordance with company policies. Ensure that contractors operate a safe system of work in all their activities for which the company are responsible, and in accordance with all published legislation, regulation, and companies own guidance. Ensure that all data protection requirements are met in accordance with the Group s policy, procedures, and statutory requirements. Ensure legal obligations and all policies and procedures are implemented and complied with, including financial regulations, safeguarding, health and safety and all regulatory requirements. To identify and manage risk within the scope of the post and be accountable for ensuring that appropriate actions are taken to make sure that controls are in place to manage the risk. Ensure a high level of customer service is provided to both internal and external customers. Ensure positive promotion and representation of the organisation at all times. Undertake any other reasonable duties as requested. Requirements: Essential: Relevant professional building qualification or relevant experience. Work experience in all aspects of building maintenance work. Background in building surveying or maintenance. Experience using Schedule of Rates to issue and control maintenance work. Experience of working with building and service contracts. Experience of preparing technical reports, specifications and schedules of work. Experience of contracts supervision and service level agreements. Knowledge of housing management. Current knowledge of health and safety legislation, including CDM regulations. Understanding of Stock Condition Surveys (SCSs) and the Housing H&S Rating System (HHSRS) Ability to develop and maintain effective relationships with internal and external stakeholders. Ability to prepare clear and concise reports and technical specifications. Ability to complete and review risk assessments. Customer focussed, externally and internally. IT literate Microsoft Office software. Full and current driving licence and use of own vehicle insured for business use. Desirable: Knowledge of fire risk assessments Understanding of Section 20 requirements For more information, please call Emma Keir or Megan Smith on (phone number removed) To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Job Title - Property Claims & Legal Services Officer Location - Milton Keynes Salary - £30,000 Contract Type - Full-time, Permanent About Us Our client manages a diverse portfolio of residential and commercial property portfolios across the UK, delivering exceptional service to their tenants, leaseholders, and commercial partners. Given the business growth, they are now seeking a Claims & Litigation Officer to join our in house team and take ownership of property related claims and legal matters. This is a key role for someone with a keen eye for detail, strong organisational skills, and a solid understanding of legal processes around property, insurance, and liability. The Role You ll be responsible for managing a varied caseload of insurance claims and litigation matters across our residential and commercial estate. This includes property damage, tenant disputes, personal injury claims, and professional liability cases. You will liaise with legal advisors, insurers, property managers, and contractors to ensure claims are handled efficiently and in line with company and regulatory standards. Key Responsibilities Manage and coordinate property related claims from notification through to resolution Investigate incidents, gather evidence, and liaise with internal teams and external stakeholders Support or lead responses to legal claims, liaising with solicitors, insurers, and courts where required Maintain up-to-date records on all active cases, ensuring deadlines and protocols are met Identify risk trends and recommend improvements to reduce future exposure Provide advice and support to property management teams on liability, insurance coverage, and litigation risks Ensure compliance with relevant legal, regulatory, and insurance obligations About You Our client is looking for someone who can bring clarity and structure to complex cases, and work collaboratively with colleagues across departments. You will ideally have: Experience managing claims and/or litigation within a property, legal, or insurance environment Understanding of property law, liability claims, insurance policy coverage, and dispute resolution Excellent organisational and case management skills Strong communication and negotiation skills A proactive approach to risk management and continuous improvement Familiarity with residential and commercial property operations is a strong advantage A good understanding of leasehold property law, be able to interpret lease clauses and provide advice in respect of the same Be able to demonstrate a good working knowledge of Word and Excel and experience in using a Case Management System Be able to work on their own initiative and drive their own workload forward under minimal supervision Be able to demonstrate an ability to meet deadlines What We Offer A collaborative, supportive team environment Opportunities for training and professional development Competitive salary and benefits, including pension scheme and private healthcare,
Jun 12, 2025
Full time
Job Title - Property Claims & Legal Services Officer Location - Milton Keynes Salary - £30,000 Contract Type - Full-time, Permanent About Us Our client manages a diverse portfolio of residential and commercial property portfolios across the UK, delivering exceptional service to their tenants, leaseholders, and commercial partners. Given the business growth, they are now seeking a Claims & Litigation Officer to join our in house team and take ownership of property related claims and legal matters. This is a key role for someone with a keen eye for detail, strong organisational skills, and a solid understanding of legal processes around property, insurance, and liability. The Role You ll be responsible for managing a varied caseload of insurance claims and litigation matters across our residential and commercial estate. This includes property damage, tenant disputes, personal injury claims, and professional liability cases. You will liaise with legal advisors, insurers, property managers, and contractors to ensure claims are handled efficiently and in line with company and regulatory standards. Key Responsibilities Manage and coordinate property related claims from notification through to resolution Investigate incidents, gather evidence, and liaise with internal teams and external stakeholders Support or lead responses to legal claims, liaising with solicitors, insurers, and courts where required Maintain up-to-date records on all active cases, ensuring deadlines and protocols are met Identify risk trends and recommend improvements to reduce future exposure Provide advice and support to property management teams on liability, insurance coverage, and litigation risks Ensure compliance with relevant legal, regulatory, and insurance obligations About You Our client is looking for someone who can bring clarity and structure to complex cases, and work collaboratively with colleagues across departments. You will ideally have: Experience managing claims and/or litigation within a property, legal, or insurance environment Understanding of property law, liability claims, insurance policy coverage, and dispute resolution Excellent organisational and case management skills Strong communication and negotiation skills A proactive approach to risk management and continuous improvement Familiarity with residential and commercial property operations is a strong advantage A good understanding of leasehold property law, be able to interpret lease clauses and provide advice in respect of the same Be able to demonstrate a good working knowledge of Word and Excel and experience in using a Case Management System Be able to work on their own initiative and drive their own workload forward under minimal supervision Be able to demonstrate an ability to meet deadlines What We Offer A collaborative, supportive team environment Opportunities for training and professional development Competitive salary and benefits, including pension scheme and private healthcare,
Claims Administrative Assistant (6M FTC) page is loaded Claims Administrative Assistant (6M FTC) Apply locations: 30 Fenchurch Avenue, London, UK Time type: Full time Posted on: Posted Yesterday Job requisition id: JR3291 Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry worldwide. Founded by Cornelius Vander Starr in Shanghai, China in 1919, we are now one of the world's fastest-growing insurance organizations, capable of writing in 128 countries across 6 continents. Responsibilities include: Supporting the Claims function with administrative services for London and Europe, ensuring data accuracy in line with the claims manual and regulatory requirements. Managing claims processing according to Starr and Lloyd's standards and authority levels. Proactively managing DOCOsoft workflows, including diaries, and ensuring accurate claims recording. Attaching relevant documentation to each transaction and maintaining comprehensive notes on claim status and next steps. Processing and managing settled direct claims, including diaries on DOCOsoft, and ensuring correct allocations are addressed. Correcting claim signings following premium signings into suspense. Processing manual bridging reserves quarterly, reconciling, and removing them after account updates, including follow-up on direct/manual fees. Reviewing loss fund adequacy, managing recovery of loss funds, uploading bordereaux to DOCOsoft, and monitoring ECF/Lirma incompletes. Providing general administrative support during busy periods, including diary and fee follow-up for complex claims adjusters. Handling ad hoc administrative projects as needed. Reporting any suspicion of financial crime to the Money Laundering Reporting Officer immediately. Operating within the company's standards for Treating Customers Fairly as per regulatory requirements. Managing conflicts of interest to maintain the company's integrity. Advising Compliance and Management of complaints promptly. Identifying and communicating training or resource gaps to management. Promoting teamwork and developing a strong team culture. Ensuring all accounts are contractually certain. Starr is an equal opportunity employer, committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, age, sexual orientation, disability, or other protected characteristics. We offer excellent training and development opportunities to help our employees grow and succeed. About Us Starr Insurance is a global property and casualty insurance organization, supporting risk management and profitable growth for businesses worldwide. Join our talented and passionate team and be part of our continued success.
Jun 12, 2025
Full time
Claims Administrative Assistant (6M FTC) page is loaded Claims Administrative Assistant (6M FTC) Apply locations: 30 Fenchurch Avenue, London, UK Time type: Full time Posted on: Posted Yesterday Job requisition id: JR3291 Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry worldwide. Founded by Cornelius Vander Starr in Shanghai, China in 1919, we are now one of the world's fastest-growing insurance organizations, capable of writing in 128 countries across 6 continents. Responsibilities include: Supporting the Claims function with administrative services for London and Europe, ensuring data accuracy in line with the claims manual and regulatory requirements. Managing claims processing according to Starr and Lloyd's standards and authority levels. Proactively managing DOCOsoft workflows, including diaries, and ensuring accurate claims recording. Attaching relevant documentation to each transaction and maintaining comprehensive notes on claim status and next steps. Processing and managing settled direct claims, including diaries on DOCOsoft, and ensuring correct allocations are addressed. Correcting claim signings following premium signings into suspense. Processing manual bridging reserves quarterly, reconciling, and removing them after account updates, including follow-up on direct/manual fees. Reviewing loss fund adequacy, managing recovery of loss funds, uploading bordereaux to DOCOsoft, and monitoring ECF/Lirma incompletes. Providing general administrative support during busy periods, including diary and fee follow-up for complex claims adjusters. Handling ad hoc administrative projects as needed. Reporting any suspicion of financial crime to the Money Laundering Reporting Officer immediately. Operating within the company's standards for Treating Customers Fairly as per regulatory requirements. Managing conflicts of interest to maintain the company's integrity. Advising Compliance and Management of complaints promptly. Identifying and communicating training or resource gaps to management. Promoting teamwork and developing a strong team culture. Ensuring all accounts are contractually certain. Starr is an equal opportunity employer, committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, age, sexual orientation, disability, or other protected characteristics. We offer excellent training and development opportunities to help our employees grow and succeed. About Us Starr Insurance is a global property and casualty insurance organization, supporting risk management and profitable growth for businesses worldwide. Join our talented and passionate team and be part of our continued success.
Do you have experience working as a Building Surveyor? Are you MRICS qualified and experienced working in a Local Authority or similar setting? My client are excited to recruit for someone just like you! They are looking for someone to join the Capital Projects and Property Service as a Senior officer to help oversee the day-to-day running and management of council owned properties. Key Duties and Experience: MRICS qualified with 3 years post qualified experience in commercial property with a private practice or client side. Managing the Councils property portfolio to maximise value, reduce costs, enhance long term value. Identifying and executing value add opportunities and asset management initiatives across the available assets. Delivering commercial arrangements. Maximising property regeneration opportunities. Undertake budgeting, forecasting and financial management in respect of the property portfolio. Work with a local authority would also be ideal but not essential. Lettings, rent reviews and management dealing with tenants. Managing a varied portfolio of commercial property assets. If you have the desired experience and the role sounds like an exciting prospect, then please apply today. I will then contact you with further details regarding the role!
Jun 11, 2025
Contractor
Do you have experience working as a Building Surveyor? Are you MRICS qualified and experienced working in a Local Authority or similar setting? My client are excited to recruit for someone just like you! They are looking for someone to join the Capital Projects and Property Service as a Senior officer to help oversee the day-to-day running and management of council owned properties. Key Duties and Experience: MRICS qualified with 3 years post qualified experience in commercial property with a private practice or client side. Managing the Councils property portfolio to maximise value, reduce costs, enhance long term value. Identifying and executing value add opportunities and asset management initiatives across the available assets. Delivering commercial arrangements. Maximising property regeneration opportunities. Undertake budgeting, forecasting and financial management in respect of the property portfolio. Work with a local authority would also be ideal but not essential. Lettings, rent reviews and management dealing with tenants. Managing a varied portfolio of commercial property assets. If you have the desired experience and the role sounds like an exciting prospect, then please apply today. I will then contact you with further details regarding the role!
We are currently recruiting for multiple Housing Supply Officers to support a local authority's drive to secure and manage temporary and private rented sector accommodation. This role plays a key part in ensuring that the supply of TA (Temporary Accommodation) and PRS (Private Rented Sector) housing meets both demand and quality standards, helping to fulfil the Council's statutory homelessness duties. This is an exciting opportunity for a housing professional with strong experience in property procurement, landlord engagement, and tenancy management, looking to make a tangible impact on housing outcomes for vulnerable households. The Role As a Housing Supply Officer, you will be part of a proactive team responsible for securing new PRS and TA properties, converting leases to new schemes, and ensuring effective handbacks of all temporary and private accommodation. You'll work closely with landlords, managing agents, and internal housing teams to deliver sustainable housing options that meet policy and legal requirements. Key responsibilities include: Procuring PLA (Private Leased Annexes), PSL (Private Sector Leased), and PRS housing that aligns with council policies and quality standards. Supporting efforts to reduce the use of emergency accommodation by efficiently sourcing sustainable PRS housing. Managing landlord and agent relationships Advising landlords to build confidence in the PRS market and increase the supply of available housing. Monitoring and resolving service delivery issues and complaints to ensure customer satisfaction. Ensuring handbacks of TA/PRS properties are timely, cost-effective, and well-coordinated. Key Requirements Experience in housing procurement, PRS/TA management, or landlord negotiation. Good understanding of housing legislation, homelessness duties, and leasehold arrangements. Strong interpersonal skills to build effective relationships with external housing suppliers. Ability to manage a high-volume workload with excellent organisational and communication skills. Proficiency in using housing systems and maintaining accurate records. A full UK driving licence and access to your own vehicle is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jun 11, 2025
Contractor
We are currently recruiting for multiple Housing Supply Officers to support a local authority's drive to secure and manage temporary and private rented sector accommodation. This role plays a key part in ensuring that the supply of TA (Temporary Accommodation) and PRS (Private Rented Sector) housing meets both demand and quality standards, helping to fulfil the Council's statutory homelessness duties. This is an exciting opportunity for a housing professional with strong experience in property procurement, landlord engagement, and tenancy management, looking to make a tangible impact on housing outcomes for vulnerable households. The Role As a Housing Supply Officer, you will be part of a proactive team responsible for securing new PRS and TA properties, converting leases to new schemes, and ensuring effective handbacks of all temporary and private accommodation. You'll work closely with landlords, managing agents, and internal housing teams to deliver sustainable housing options that meet policy and legal requirements. Key responsibilities include: Procuring PLA (Private Leased Annexes), PSL (Private Sector Leased), and PRS housing that aligns with council policies and quality standards. Supporting efforts to reduce the use of emergency accommodation by efficiently sourcing sustainable PRS housing. Managing landlord and agent relationships Advising landlords to build confidence in the PRS market and increase the supply of available housing. Monitoring and resolving service delivery issues and complaints to ensure customer satisfaction. Ensuring handbacks of TA/PRS properties are timely, cost-effective, and well-coordinated. Key Requirements Experience in housing procurement, PRS/TA management, or landlord negotiation. Good understanding of housing legislation, homelessness duties, and leasehold arrangements. Strong interpersonal skills to build effective relationships with external housing suppliers. Ability to manage a high-volume workload with excellent organisational and communication skills. Proficiency in using housing systems and maintaining accurate records. A full UK driving licence and access to your own vehicle is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job title: Head of Laboratory (Genomic Services) Reports to: Chief Scientific Officer Location: Based onsite at Manchester Science Park Contract Type: Full-time, Permanent Salary & Benefits: Competitive Salary + Benefits Package About Yourgene Health: Yourgene Health is a leading integrated technologies and services business, enabling the delivery of genomic medicine. The group works in partnership with global leaders in DNA technology to advance diagnostic science. Our mission to enable scientific advances to positively impact human health remains at the core of our focus. It drives and motivates us to develop class leading products and services to meet our customers' needs. Yourgene primarily develops, manufactures, and commercialises simple and accurate molecular diagnostic solutions, for reproductive health, precision medicine and infectious diseases. We have a comprehensive offering of non-invasive prenatal tests (NIPT) NGS workflows that have been built with labs in mind, and clinical prenatal screening services. The IONA test was the pioneer, the first to market as an IVD product, changing the NIPT screening landscape back in 2015. Continuing to build on our expertise in cell-free DNA, our next generation size selection Ranger Technology uses machine vision for superior precision. With multiple platforms for a range of clinical and research cfDNA sample preparation applications including NIPT, liquid biopsy, gene synthesis and long fragment recovery. In addition, we offer a portfolio of screening products in reproductive health, precision medicine and infectious disease including screening assays for cystic fibrosis and DPYD genotyping to prevent chemotoxicity. Yourgene Genomic Services provides a range of genetic analysis services for our clinical, research and pharma customers to support partners with DNA extractions, biobanking, genotyping, arrays and sequencing workflows (WES and WGS). Yourgene Genomic Services offers a Non-Invasive Prenatal Testing (NIPT) Service, enabling clinics to run their own NIPT service for pregnant women with our prenatal screening tests and service laboratory based in Manchester. Yourgene Health is part of the Novacyt group of companies and is headquartered in Manchester, UK with facilities in Singapore and Canada. Our Culture: Yourgene is a growing, vibrant and exciting place to work, we are looking for committed driven individuals to be part of our next growth journey. Our culture is described by our employee's as collegiate, friendly, professional, innovative, open and fast paced. We have many social and wellbeing initiatives run by our Nova Social and Charity Huddle that keep our sense of community and togetherness alive. At Yourgene we focus on putting values led programmes in place to ensure that we can attract, retain and develop our people. We want our people to have a career with Yourgene and we ensure that they are recognised and rewarded for their achievements and commitment, everyone plays a critical role in our growth journey. Description of role: We have an opportunity for a full-time and permanent Head of Laboratory to join our genomic services team based onsite at Manchester Science Park. The Head of Laboratory for Yourgene Genomic Services oversees the day-to-day running of a service laboratory that runs both contract research services and a clinical NIPT service laboratory. You will manage a team of 3-4 direct reports. The Head of Laboratory for Yourgene Genomic Services will oversee efficient operations, ensuring timely project delivery and continuous service improvement of our clinical services and research service lab. The role encompasses daily laboratory management, staff supervision, and strategic development of new services to align with the company's goals. You will ensure compliance with quality and regulatory requirements, such as ISO 15189, CQC Guidelines, HTA regulations and ethical guidelines. You will have direct contact with customers, assisting business development to build the business through developing customer relationships, building compelling service offerings and responding to tenders. Key areas of responsibility: Ensure the appropriate staffing of the clinical laboratory service. Ensuring that the service meets the needs and requirements of the users and that the staff delivering the service have the required education, training and competence. Ensure staff awareness of quality and business objectives, policies, and ISO 15189 standards, fostering continuous improvement. Conduct all activities in accordance with ISO 15189, managing documentation, assets, and suppliers. Maintain patient data integrity and regulatory compliance for all projects and documentation, adhering to GDPR, GCLP and HTA regulations. Identify and address non-conformities, deviations, and risks associated with laboratory activities. Develop study plans/protocols, SOPs, and technical documents, ensuring compliance and approval. Stand up new clinical services in accordance with the ISO15189 standards ensuring they assays are robust, verified/validated and offer our service customers state of the art molecular testing. Collaborate internally and externally to provide technical support, resolve issues, and drive process improvements. Lead internal meetings, audits, and communication with senior management to ensure transparency and alignment. Liaise with the Quality Department to maintain correct documentation and SOPs. Liaise with the Clinical Research Manager to ensure samples are consented, collected and stored in line with HTA requirements. Work with the automation team and bioinformatics teams to ensure that samples are tracked and managed appropriately, ensuring suitable tools are selected and utilised in the service lab to ensure safe and effective clinical testing services. Contribute to profitable service delivery, maintaining compliance with regulatory and quality standards. Coordinate service schedules with senior management and project managers to meet business needs. Advise and assist Senior Management and the Executive Team on budget planning and financial management of the Clinical Services Laboratory. Ensure compliance with health and safety regulations, including COSHH systems. Foster positive relationships with support departments (procurement, logistics, customer services, finance). Stay updated on scientific advancements and industry trends to align with company strategy. Ensure timely billing of completed projects Qualifications, Skills and Abilities: Postgraduate education, MSc, or PhD, in a scientific discipline. 8+ years' experience working in a service laboratory carrying out molecular genetics testing services, work experience in a clinical lab is preferred. Extensive experience working under ISO 15189 Quality Management System. Strong understanding of genetics, NGS, bioinformatics, diagnostics, and precision medicine. Experience in Oncology testing, whole genome sequencing and Reproductive Health is desirable. Excellent writing, oral communication, and presentation skills. Experience working with the selection of suitable bioinformatics and clinical reporting tools preferred. Demonstratable knowledge of patient consent, HTA, ethics and GDPR Confident communicator who is happy to communicate directly with external customers. Demonstratable experience of delivering projects on budget and to agreed timelines Closing Date: Wednesday 18th June, 2025 Equal opportunities: Yourgene Health and the Novacyt Group of companies provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives: Yourgene Health and the Novacyt Group of companies is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Yourgene Health and Novacyt Group employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Yourgene Health and the Novacyt Group of companies. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Jun 11, 2025
Full time
Job title: Head of Laboratory (Genomic Services) Reports to: Chief Scientific Officer Location: Based onsite at Manchester Science Park Contract Type: Full-time, Permanent Salary & Benefits: Competitive Salary + Benefits Package About Yourgene Health: Yourgene Health is a leading integrated technologies and services business, enabling the delivery of genomic medicine. The group works in partnership with global leaders in DNA technology to advance diagnostic science. Our mission to enable scientific advances to positively impact human health remains at the core of our focus. It drives and motivates us to develop class leading products and services to meet our customers' needs. Yourgene primarily develops, manufactures, and commercialises simple and accurate molecular diagnostic solutions, for reproductive health, precision medicine and infectious diseases. We have a comprehensive offering of non-invasive prenatal tests (NIPT) NGS workflows that have been built with labs in mind, and clinical prenatal screening services. The IONA test was the pioneer, the first to market as an IVD product, changing the NIPT screening landscape back in 2015. Continuing to build on our expertise in cell-free DNA, our next generation size selection Ranger Technology uses machine vision for superior precision. With multiple platforms for a range of clinical and research cfDNA sample preparation applications including NIPT, liquid biopsy, gene synthesis and long fragment recovery. In addition, we offer a portfolio of screening products in reproductive health, precision medicine and infectious disease including screening assays for cystic fibrosis and DPYD genotyping to prevent chemotoxicity. Yourgene Genomic Services provides a range of genetic analysis services for our clinical, research and pharma customers to support partners with DNA extractions, biobanking, genotyping, arrays and sequencing workflows (WES and WGS). Yourgene Genomic Services offers a Non-Invasive Prenatal Testing (NIPT) Service, enabling clinics to run their own NIPT service for pregnant women with our prenatal screening tests and service laboratory based in Manchester. Yourgene Health is part of the Novacyt group of companies and is headquartered in Manchester, UK with facilities in Singapore and Canada. Our Culture: Yourgene is a growing, vibrant and exciting place to work, we are looking for committed driven individuals to be part of our next growth journey. Our culture is described by our employee's as collegiate, friendly, professional, innovative, open and fast paced. We have many social and wellbeing initiatives run by our Nova Social and Charity Huddle that keep our sense of community and togetherness alive. At Yourgene we focus on putting values led programmes in place to ensure that we can attract, retain and develop our people. We want our people to have a career with Yourgene and we ensure that they are recognised and rewarded for their achievements and commitment, everyone plays a critical role in our growth journey. Description of role: We have an opportunity for a full-time and permanent Head of Laboratory to join our genomic services team based onsite at Manchester Science Park. The Head of Laboratory for Yourgene Genomic Services oversees the day-to-day running of a service laboratory that runs both contract research services and a clinical NIPT service laboratory. You will manage a team of 3-4 direct reports. The Head of Laboratory for Yourgene Genomic Services will oversee efficient operations, ensuring timely project delivery and continuous service improvement of our clinical services and research service lab. The role encompasses daily laboratory management, staff supervision, and strategic development of new services to align with the company's goals. You will ensure compliance with quality and regulatory requirements, such as ISO 15189, CQC Guidelines, HTA regulations and ethical guidelines. You will have direct contact with customers, assisting business development to build the business through developing customer relationships, building compelling service offerings and responding to tenders. Key areas of responsibility: Ensure the appropriate staffing of the clinical laboratory service. Ensuring that the service meets the needs and requirements of the users and that the staff delivering the service have the required education, training and competence. Ensure staff awareness of quality and business objectives, policies, and ISO 15189 standards, fostering continuous improvement. Conduct all activities in accordance with ISO 15189, managing documentation, assets, and suppliers. Maintain patient data integrity and regulatory compliance for all projects and documentation, adhering to GDPR, GCLP and HTA regulations. Identify and address non-conformities, deviations, and risks associated with laboratory activities. Develop study plans/protocols, SOPs, and technical documents, ensuring compliance and approval. Stand up new clinical services in accordance with the ISO15189 standards ensuring they assays are robust, verified/validated and offer our service customers state of the art molecular testing. Collaborate internally and externally to provide technical support, resolve issues, and drive process improvements. Lead internal meetings, audits, and communication with senior management to ensure transparency and alignment. Liaise with the Quality Department to maintain correct documentation and SOPs. Liaise with the Clinical Research Manager to ensure samples are consented, collected and stored in line with HTA requirements. Work with the automation team and bioinformatics teams to ensure that samples are tracked and managed appropriately, ensuring suitable tools are selected and utilised in the service lab to ensure safe and effective clinical testing services. Contribute to profitable service delivery, maintaining compliance with regulatory and quality standards. Coordinate service schedules with senior management and project managers to meet business needs. Advise and assist Senior Management and the Executive Team on budget planning and financial management of the Clinical Services Laboratory. Ensure compliance with health and safety regulations, including COSHH systems. Foster positive relationships with support departments (procurement, logistics, customer services, finance). Stay updated on scientific advancements and industry trends to align with company strategy. Ensure timely billing of completed projects Qualifications, Skills and Abilities: Postgraduate education, MSc, or PhD, in a scientific discipline. 8+ years' experience working in a service laboratory carrying out molecular genetics testing services, work experience in a clinical lab is preferred. Extensive experience working under ISO 15189 Quality Management System. Strong understanding of genetics, NGS, bioinformatics, diagnostics, and precision medicine. Experience in Oncology testing, whole genome sequencing and Reproductive Health is desirable. Excellent writing, oral communication, and presentation skills. Experience working with the selection of suitable bioinformatics and clinical reporting tools preferred. Demonstratable knowledge of patient consent, HTA, ethics and GDPR Confident communicator who is happy to communicate directly with external customers. Demonstratable experience of delivering projects on budget and to agreed timelines Closing Date: Wednesday 18th June, 2025 Equal opportunities: Yourgene Health and the Novacyt Group of companies provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives: Yourgene Health and the Novacyt Group of companies is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Yourgene Health and Novacyt Group employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Yourgene Health and the Novacyt Group of companies. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Neighbourhood Officer Salary - 33,233 - 37 hours Temp to Permanent position Location - Liverpool As a Neighbourhood Officer, you will play a vital role in providing a broad range of housing management services, focusing on all aspects of the tenant and landlord relationship. You will be responsible for managing your designated area of housing stock, ensuring effective tenancy management. Acting as a representative, you will build strong relationships with other teams, external agencies, and residents to maintain clean, safe, and well-managed neighbourhoods. Your duties will include delivering estate inspections, identifying areas for improvement, and addressing any tenancy breaches. You will also be accountable for meeting key performance targets and ensuring the delivery of services aligned with corporate objectives. Manage property and tenancy matters, providing advice on tenancy and estate management. Address issues such as abandoned properties, tenancy fraud, and access failures. Conduct visits including viewings, audits, inspections, and evictions. Monitor neighbourhood data and allocate resources to high-risk areas. Ensure legal, regulatory, and insurance compliance for your portfolio. Manage a case load to promote tenancy sustainment and independent living. Ensure compliance with tenancy conditions and take appropriate action for breaches. Manage ASB cases and escalate when necessary, following company standards. Proactively address neighbourhood issues that affect demand or costs. Contribute to neighbourhood improvements and consultations for vibrant areas. Collaborate with Tenancy Sustainment and Income Teams to maximise results. Key requirements: Experience of managing housing stock or delivering a service to clients Knowledge of housing legislation and ability to research knowledge The ability to negotiate with and influence partners and stakeholders to gain shared business aims Ability to manage professional relationships with tenants including challenging non-compliance and low to medium support needs. Ability to keep accurate up to date records and produce timely reports ASB experince To have a flexible approach to working hours including evenings and some weekends
Jun 11, 2025
Full time
Neighbourhood Officer Salary - 33,233 - 37 hours Temp to Permanent position Location - Liverpool As a Neighbourhood Officer, you will play a vital role in providing a broad range of housing management services, focusing on all aspects of the tenant and landlord relationship. You will be responsible for managing your designated area of housing stock, ensuring effective tenancy management. Acting as a representative, you will build strong relationships with other teams, external agencies, and residents to maintain clean, safe, and well-managed neighbourhoods. Your duties will include delivering estate inspections, identifying areas for improvement, and addressing any tenancy breaches. You will also be accountable for meeting key performance targets and ensuring the delivery of services aligned with corporate objectives. Manage property and tenancy matters, providing advice on tenancy and estate management. Address issues such as abandoned properties, tenancy fraud, and access failures. Conduct visits including viewings, audits, inspections, and evictions. Monitor neighbourhood data and allocate resources to high-risk areas. Ensure legal, regulatory, and insurance compliance for your portfolio. Manage a case load to promote tenancy sustainment and independent living. Ensure compliance with tenancy conditions and take appropriate action for breaches. Manage ASB cases and escalate when necessary, following company standards. Proactively address neighbourhood issues that affect demand or costs. Contribute to neighbourhood improvements and consultations for vibrant areas. Collaborate with Tenancy Sustainment and Income Teams to maximise results. Key requirements: Experience of managing housing stock or delivering a service to clients Knowledge of housing legislation and ability to research knowledge The ability to negotiate with and influence partners and stakeholders to gain shared business aims Ability to manage professional relationships with tenants including challenging non-compliance and low to medium support needs. Ability to keep accurate up to date records and produce timely reports ASB experince To have a flexible approach to working hours including evenings and some weekends
