Overview Purpose of the Role The main purpose of this role is to provide cover for all absences within the Residential Concierge Department, including pre-booked holidays, emergency sickness, and training cover requirements. You will be expected to maintain a professional presence across various front reception desks, supporting all personnel visiting and using the building-from daily visitors to permanent tenants. Delivering exceptional service and creating a lasting impression will be central to your role. As a member of the Cover Team, you will receive extensive training and gain exposure to a wide variety of buildings, teams, clients, service standards, opening hours, and occupiers. This will allow you to build deep insight and expertise across our portfolio, making you one of the most versatile and well-trained receptionists in the business. You must be flexible, dependable, and able to work independently across multiple sites in London Zones 1-6, often at short notice. Your rota will be issued weekly for known annual leave cover, but you may also be contacted on the same day to respond to emergency absences or location changes. Adaptability and flexibility are essential, as you will need to perform a wide range of duties across different properties with different requirements. Punctuality, adaptability, and personal accountability are highly valued, as the dynamic nature of the role requires consistency in presence at various locations to ensure seamless operations and a high standard of service. Training will be arranged ahead of new assignments, although in rare cases, you may be asked to support a reception desk where formal training has not yet taken place. This is a rewarding role, but it demands professionalism, resilience, and confidence in adjusting to varied buildings, stakeholders, and operational demands. Key Responsibilities Ensure the highest standards in presentation at the property or properties are maintained at all times. Concierge area is kept clean, tidy and welcoming and to five star audit standards. Working across various locations in London, with a changing rota which can include various shift patterns. Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. To carry out duties in accordance with instructions by your Reception & Concierge Services Line Manager, Building Manager/Supervisor/RFM. To comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties. Establish a professional working relationship with all of the staff, residents and contractors of the property or properties and be the first point of contact for the building. Meet and greet all visitors reporting to the reception/concierge desk and maintain an accurate log of all visitors' records. Where possible each occupying tenant / resident should be contacted prior to allowing a visitor beyond reception/concierge, to obtain their authority. To promptly assist and direct all visitors to the site in getting to their required location/contact within the building. To answer the telephone and on-site intercom system for all residents queries in a professional manner. To maintain and keep up to date accurate concierge operations manual of concierge processes and procedures both site specific and department. To maintain a physical presence at the reception/concierge desk - it is not to be left unmanned at any time during building opening hours, unless agreed with the site management. To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved. To sign in deliveries for the residents. To document the delivery on the required paperwork and to obtain a signature from the residents (upon providing evidence of ID) when they collect the goods. To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during permanent team members' absences. To carefully complete all log reports that may be required and are site specific. The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained. To assist other employed staff, building occupiers, residents and visitors in the event of an emergency. To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company and site procedures. To be aware of and abide by all rules, terms and conditions of the company at all times. Due to the nature of SMR's operations, tasks and responsibilities may sometimes fall outside this Job Description. All staff are therefore expected to adopt a flexible approach and support the business as required. Skills, Knowledge and Experience Excellent communication and interpersonal skills - confident, articulate, warm, and professional in all interactions, both oral and written. Able to build strong relationships with a wide range of customers and clients with a resolution-focused, creative approach. Customer service expertise - demonstrable experience in front-of-house concierge or similar customer-facing roles, ideally within hospitality, corporate, or reception environments. Proven ability to deliver exceptional service. Adaptability and resilience - able to adjust quickly to new environments, last-minute changes, and evolving demands while remaining calm under pressure. Organisational and time management skills - capable of managing changing schedules, prioritising tasks, working to deadlines, and maintaining accurate records with minimal supervision. IT literacy - confident user of Microsoft Outlook, Word, Excel, PowerPoint, and site-specific systems. Knowledge of visitor management software and property management platforms such as Locale, Dwellant, and PingLocker is desirable. Administrative efficiency - effective at maintaining electronic records and managing front-of-house administration to a high standard. Professional reliability - high level of punctuality, accountability, and a proactive, helpful attitude. Health & Safety awareness - good working knowledge of relevant regulations and safe working practices. SIA Security Guarding Licence and CCTV Licence welcomed but not essential. Working Hours - Flexible, various sites in Zones 1-6 Salary - £14.90 p/h Please see our Benefits Booklet for more information.
Nov 06, 2025
Full time
Overview Purpose of the Role The main purpose of this role is to provide cover for all absences within the Residential Concierge Department, including pre-booked holidays, emergency sickness, and training cover requirements. You will be expected to maintain a professional presence across various front reception desks, supporting all personnel visiting and using the building-from daily visitors to permanent tenants. Delivering exceptional service and creating a lasting impression will be central to your role. As a member of the Cover Team, you will receive extensive training and gain exposure to a wide variety of buildings, teams, clients, service standards, opening hours, and occupiers. This will allow you to build deep insight and expertise across our portfolio, making you one of the most versatile and well-trained receptionists in the business. You must be flexible, dependable, and able to work independently across multiple sites in London Zones 1-6, often at short notice. Your rota will be issued weekly for known annual leave cover, but you may also be contacted on the same day to respond to emergency absences or location changes. Adaptability and flexibility are essential, as you will need to perform a wide range of duties across different properties with different requirements. Punctuality, adaptability, and personal accountability are highly valued, as the dynamic nature of the role requires consistency in presence at various locations to ensure seamless operations and a high standard of service. Training will be arranged ahead of new assignments, although in rare cases, you may be asked to support a reception desk where formal training has not yet taken place. This is a rewarding role, but it demands professionalism, resilience, and confidence in adjusting to varied buildings, stakeholders, and operational demands. Key Responsibilities Ensure the highest standards in presentation at the property or properties are maintained at all times. Concierge area is kept clean, tidy and welcoming and to five star audit standards. Working across various locations in London, with a changing rota which can include various shift patterns. Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. To carry out duties in accordance with instructions by your Reception & Concierge Services Line Manager, Building Manager/Supervisor/RFM. To comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties. Establish a professional working relationship with all of the staff, residents and contractors of the property or properties and be the first point of contact for the building. Meet and greet all visitors reporting to the reception/concierge desk and maintain an accurate log of all visitors' records. Where possible each occupying tenant / resident should be contacted prior to allowing a visitor beyond reception/concierge, to obtain their authority. To promptly assist and direct all visitors to the site in getting to their required location/contact within the building. To answer the telephone and on-site intercom system for all residents queries in a professional manner. To maintain and keep up to date accurate concierge operations manual of concierge processes and procedures both site specific and department. To maintain a physical presence at the reception/concierge desk - it is not to be left unmanned at any time during building opening hours, unless agreed with the site management. To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved. To sign in deliveries for the residents. To document the delivery on the required paperwork and to obtain a signature from the residents (upon providing evidence of ID) when they collect the goods. To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during permanent team members' absences. To carefully complete all log reports that may be required and are site specific. The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained. To assist other employed staff, building occupiers, residents and visitors in the event of an emergency. To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company and site procedures. To be aware of and abide by all rules, terms and conditions of the company at all times. Due to the nature of SMR's operations, tasks and responsibilities may sometimes fall outside this Job Description. All staff are therefore expected to adopt a flexible approach and support the business as required. Skills, Knowledge and Experience Excellent communication and interpersonal skills - confident, articulate, warm, and professional in all interactions, both oral and written. Able to build strong relationships with a wide range of customers and clients with a resolution-focused, creative approach. Customer service expertise - demonstrable experience in front-of-house concierge or similar customer-facing roles, ideally within hospitality, corporate, or reception environments. Proven ability to deliver exceptional service. Adaptability and resilience - able to adjust quickly to new environments, last-minute changes, and evolving demands while remaining calm under pressure. Organisational and time management skills - capable of managing changing schedules, prioritising tasks, working to deadlines, and maintaining accurate records with minimal supervision. IT literacy - confident user of Microsoft Outlook, Word, Excel, PowerPoint, and site-specific systems. Knowledge of visitor management software and property management platforms such as Locale, Dwellant, and PingLocker is desirable. Administrative efficiency - effective at maintaining electronic records and managing front-of-house administration to a high standard. Professional reliability - high level of punctuality, accountability, and a proactive, helpful attitude. Health & Safety awareness - good working knowledge of relevant regulations and safe working practices. SIA Security Guarding Licence and CCTV Licence welcomed but not essential. Working Hours - Flexible, various sites in Zones 1-6 Salary - £14.90 p/h Please see our Benefits Booklet for more information.
Camden County Board of Commissioners
Kingsland, Herefordshire
Career Opportunities with Camden County Board of Commissioners A great place to work. Careers At Camden County Board of Commissioners Current job opportunities are posted here as they become available. This position is responsible for directing the county's planning and development functions. MAJOR DUTIES Provides technical assistance and advice to the County Administrator, County Attorney, and other department heads as requested. Hires, trains, assigns, directs, supervises, evaluates, and disciplines personnel. Attends meetings of the County Commission and Planning Commission to provide advice on agenda items related to building and zoning; implements policies and directives approved by the Commission. Directs and oversees the preparation of maps, charts, and reports related to planning and land use; drafts ordinances, resolutions, and regulations. Prepares and monitors the department budget. Performs planning and development review; develops and evaluates department strategic plans; manages Board of County Commissioners/County Administrator directed projects. Interprets and enforces building codes and ordinances; makes administrative decisions concerning enforcement as provided by state law. Ensures compliance with zoning and development regulations and building and construction codes. Oversees the issuance of building licenses to ensure compliance with zoning regulations and county codes. Consults with and respond to inquiries from builders, contractors, architects, and developers in order to ensure that proposed construction will be in compliance with codes; responds to requests for variances. Oversees the inspection process for all new buildings, additions, and repairs; schedules building inspections. Responds to complaints from property owners concerning builders; mediates disputes. Issues certificates of occupancy for structures; determines load requirements. Manages and monitors the work of consultants providing planning services to the county. Oversees GIS applications development, contract development, and software acquisition. Reviews all plans for proposed commercial, industrial, and residential construction. Locates structures and issues addresses for each improved property in the county for mail and emergency response purposed; notifies local Postmasters and utility providers of address changes and additions; provides assistance and information to emergency service agencies regarding the use of county maps. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. The omission of specific statements of duties or responsibilities does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigne d KNOWLEDGE REQUIRED BY THE POSITION Knowledge of planning and zoning principles and practices. Knowledge of civil engineering principles. Knowledge of budget management principles. Knowledge of the principles and practices of public administration. Knowledge of the techniques, materials, and equipment used in building construction. Knowledge of computers and job-related software programs. Knowledge of relevant federal and state laws, county ordinances, and department policies and procedures. Skill in the review and analysis of land records and construction documents. Skill in interpreting blueprints and maps. Skill in analyzing and compiling technical data. Skill in management and supervision. Skill in problem solving. Skill in prioritizing and planning. Skill in interpersonal relations. Skill in oral and written communication. SUPERVISORY CONTROLS The Deputy County Administrator assigns work in terms of department goals and objectives. The supervisor reviews work through conferences, reports, and observation of department activities. GUIDELINES Guidelines include the National Electrical Code; standard gas, plumbing, and mechanical codes; applicable construction codes; county ordinances and resolutions; zoning and development regulations; fire protection and life safety codes; and county and departmental policies and procedures. The position also operates in accordance with relevant state and federal laws, including the Zoning Procedures Law and the Georgia Planning Act. Applying these guidelines requires sound judgment, discretion, and professional interpretation. This position is also responsible for developing departmental guidelines. COMPLEXITY/SCOPE OF WORK The work consists of varied management, supervisory, and enforcement duties. The need to interpret ordinances and regulations to apply in a variety of cases and circumstances contributes to the complexity of the position. The purpose of this position is to direct the planning and development operations of the county. Successful performance contributes to the efficiency and effectiveness of those operations. CONTACTS Contacts are typically with coworkers, other professionals in the field, elected and appointed officials, attorneys, realtors, property owners, and members of the general public. Contacts are typically to exchange information, motivate persons, negotiate matters, justify matters, resolve problems, and provide services. PHYSICAL DEMANDS/ WORK ENVIRONMENT The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The work is typically performed in an office and outdoors, occasionally in cold or inclement weather. SUPERVISORY AND MANAGEMENT RESPONSIBILITY This position has direct supervision over the Building Official, Plans Examiner/Inspector, Planning and Development Coordinator, CRS E & S Coordinator, Planning and Development Technician, GIS Manager, GIS Analyst, and GIS Technician. MINIMUM QUALIFICATIONS Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field. Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience. Possession of or ability to readily obtain a valid driver's license issued by the State of Georgia for the type of vehicle or equipment operated.
Nov 03, 2025
Full time
Career Opportunities with Camden County Board of Commissioners A great place to work. Careers At Camden County Board of Commissioners Current job opportunities are posted here as they become available. This position is responsible for directing the county's planning and development functions. MAJOR DUTIES Provides technical assistance and advice to the County Administrator, County Attorney, and other department heads as requested. Hires, trains, assigns, directs, supervises, evaluates, and disciplines personnel. Attends meetings of the County Commission and Planning Commission to provide advice on agenda items related to building and zoning; implements policies and directives approved by the Commission. Directs and oversees the preparation of maps, charts, and reports related to planning and land use; drafts ordinances, resolutions, and regulations. Prepares and monitors the department budget. Performs planning and development review; develops and evaluates department strategic plans; manages Board of County Commissioners/County Administrator directed projects. Interprets and enforces building codes and ordinances; makes administrative decisions concerning enforcement as provided by state law. Ensures compliance with zoning and development regulations and building and construction codes. Oversees the issuance of building licenses to ensure compliance with zoning regulations and county codes. Consults with and respond to inquiries from builders, contractors, architects, and developers in order to ensure that proposed construction will be in compliance with codes; responds to requests for variances. Oversees the inspection process for all new buildings, additions, and repairs; schedules building inspections. Responds to complaints from property owners concerning builders; mediates disputes. Issues certificates of occupancy for structures; determines load requirements. Manages and monitors the work of consultants providing planning services to the county. Oversees GIS applications development, contract development, and software acquisition. Reviews all plans for proposed commercial, industrial, and residential construction. Locates structures and issues addresses for each improved property in the county for mail and emergency response purposed; notifies local Postmasters and utility providers of address changes and additions; provides assistance and information to emergency service agencies regarding the use of county maps. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. The omission of specific statements of duties or responsibilities does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigne d KNOWLEDGE REQUIRED BY THE POSITION Knowledge of planning and zoning principles and practices. Knowledge of civil engineering principles. Knowledge of budget management principles. Knowledge of the principles and practices of public administration. Knowledge of the techniques, materials, and equipment used in building construction. Knowledge of computers and job-related software programs. Knowledge of relevant federal and state laws, county ordinances, and department policies and procedures. Skill in the review and analysis of land records and construction documents. Skill in interpreting blueprints and maps. Skill in analyzing and compiling technical data. Skill in management and supervision. Skill in problem solving. Skill in prioritizing and planning. Skill in interpersonal relations. Skill in oral and written communication. SUPERVISORY CONTROLS The Deputy County Administrator assigns work in terms of department goals and objectives. The supervisor reviews work through conferences, reports, and observation of department activities. GUIDELINES Guidelines include the National Electrical Code; standard gas, plumbing, and mechanical codes; applicable construction codes; county ordinances and resolutions; zoning and development regulations; fire protection and life safety codes; and county and departmental policies and procedures. The position also operates in accordance with relevant state and federal laws, including the Zoning Procedures Law and the Georgia Planning Act. Applying these guidelines requires sound judgment, discretion, and professional interpretation. This position is also responsible for developing departmental guidelines. COMPLEXITY/SCOPE OF WORK The work consists of varied management, supervisory, and enforcement duties. The need to interpret ordinances and regulations to apply in a variety of cases and circumstances contributes to the complexity of the position. The purpose of this position is to direct the planning and development operations of the county. Successful performance contributes to the efficiency and effectiveness of those operations. CONTACTS Contacts are typically with coworkers, other professionals in the field, elected and appointed officials, attorneys, realtors, property owners, and members of the general public. Contacts are typically to exchange information, motivate persons, negotiate matters, justify matters, resolve problems, and provide services. PHYSICAL DEMANDS/ WORK ENVIRONMENT The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The work is typically performed in an office and outdoors, occasionally in cold or inclement weather. SUPERVISORY AND MANAGEMENT RESPONSIBILITY This position has direct supervision over the Building Official, Plans Examiner/Inspector, Planning and Development Coordinator, CRS E & S Coordinator, Planning and Development Technician, GIS Manager, GIS Analyst, and GIS Technician. MINIMUM QUALIFICATIONS Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field. Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience. Possession of or ability to readily obtain a valid driver's license issued by the State of Georgia for the type of vehicle or equipment operated.
Kick Start your career and join the team at Hilton St Georges Park, proud to be the home of English football. This unique Hilton property based outside Burton upon Trent (DE13 9PD) is the home of the 28 English Football Teams while also offering the opportunity to work for the biggest player in global hospitality, Hilton. Be part of a high preforming team, creating a home from home for our leisure guests, world class sport teams and corporate clients. When we say unique we mean it! Offering 228 contemporary bedrooms, complemented by a wonderful food and beverage offering including the relaxing Crossbar, Restaurant and Coffee Lounge which is proud to service Starbucks.In addition we have high quality meeting and events space, Spa and top class fitness facilities surrounded by acers of Staffordshire countryside including 13 outdoor football pitches including a replica of the Wembley pitch. Do you want to join the Worlds best workplace, awarded by Great Place to Work and Fortune? If so, we have a world of opportunities available for you at Hilton! The successful candidate will need to be able to work a varied shift pattern, 07.00am-15.00pm, 10.00am-18.00pm & 15.00pm-Close We can offer you . Hourly Rate of £13.29 Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Subsidised Taxi Scheme Guest Experience Dayafter successfully passing probation Modern and inclusive Team Member's areas A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. You will join our team in the Restaurant. You enjoy leading your team of waiters, ensuring a smooth and efficient service behind the bar and on the floor. You will be dealing with all Restaurant enquiries, resolving complaints and challenges as they arise whilst creating memorable experiences for our guests and colleagues. Are you a natural leader, friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company
Jul 09, 2025
Full time
Kick Start your career and join the team at Hilton St Georges Park, proud to be the home of English football. This unique Hilton property based outside Burton upon Trent (DE13 9PD) is the home of the 28 English Football Teams while also offering the opportunity to work for the biggest player in global hospitality, Hilton. Be part of a high preforming team, creating a home from home for our leisure guests, world class sport teams and corporate clients. When we say unique we mean it! Offering 228 contemporary bedrooms, complemented by a wonderful food and beverage offering including the relaxing Crossbar, Restaurant and Coffee Lounge which is proud to service Starbucks.In addition we have high quality meeting and events space, Spa and top class fitness facilities surrounded by acers of Staffordshire countryside including 13 outdoor football pitches including a replica of the Wembley pitch. Do you want to join the Worlds best workplace, awarded by Great Place to Work and Fortune? If so, we have a world of opportunities available for you at Hilton! The successful candidate will need to be able to work a varied shift pattern, 07.00am-15.00pm, 10.00am-18.00pm & 15.00pm-Close We can offer you . Hourly Rate of £13.29 Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Subsidised Taxi Scheme Guest Experience Dayafter successfully passing probation Modern and inclusive Team Member's areas A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. You will join our team in the Restaurant. You enjoy leading your team of waiters, ensuring a smooth and efficient service behind the bar and on the floor. You will be dealing with all Restaurant enquiries, resolving complaints and challenges as they arise whilst creating memorable experiences for our guests and colleagues. Are you a natural leader, friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company
Street Scene Support Officer/Administrator Monday to Friday 37 hours per week JOB AIM AND PURPOSE To assist the Direct Services Organisation management team in delivering Environmental Services operations which include but are not limited to: Street Scene and Green Scene operations including grounds maintenance, waste collection, recycling, events, allotments and all green/street scene services. To work alongside two other Street Scene Officers to deliver the administrative needs of the Direct Services Organisation and Green Scene teams. Sharing knowledge and skills to ensure consistency of service and support. MAIN OBJECTIVES To consistently deliver exceptional service to our residents and customers ensuring the administrative, practical, and operational duties are completed as necessary throughout our operational services. MAIN DUTIES AND RESPONSILBITIES OF THE POST Supporting the Direct Services Organisation management team in delivering Environmental Services operations. This includes waste and recycling collections, street cleaning, grounds maintenance and green scene services. Supporting Customer Services team with enquiries and service complaints including direct contact with residents and businesses. Monitoring the performance of the waste and recycling collection service using the Council's in-cab software. Updating round data as indicated by the Street Scene Supervisors and Operations Manager. Updating individual property records to ensure data is current and accurately reflects assisted collections, garden waste subscriptions, large or multiple bins etc. Assisting with the collection of data for performance indicators and responses to Freedom of Information requests, within the required deadlines. Assisting with the administration of the trade waste service and customer invoicing. Looking to maximise business and increase sales of the business where possible. Providing the Duty of Care Waste Transfer Note to customers and ensuring the data is recorded accurately to comply with current regulations. Assisting in the promotion of the waste recycling service and in providing information and advice to the community. Working with the Environmental Enforcement Officers on environmental issues such as bins on pavement, excess waste, fly tips etc. Preparing the crew's bin delivery worksheet; Overseeing the bin/bags stock and ensuring there is always enough stock to provide new or replacement bins to residents and trade waste customers. Assisting with the management of the allotment service with respect to lettings, terminations, and fee collection. Monitoring, recording and responding to applications for events held in RBC's parks/open spaces. Issuing event agreements to customers and arranging invoicing. Ensuring all contractors have a valid Public Liability Insurance. Raising purchase orders via the finance system. Liaising with other officers to ensure goods/services delivery and that supplier payments are made within the agreed Council's timescale, including any utility bills. Assisting with the day-to-day security and coordination of visitors and depot staff. Ensuring the Council's website is updated for all Direct Services Organisation services. Liaising with the Digital Transformation team regarding creation/improvement of online forms. To ensure compliance with Health and Safety Policy and the Health and Safety at Work (1974) Act. Provide general assistance with emergencies such as flooding including reasonable out of hours working. Any other duties which may be allocated from time to time which are commensurate with the post holders' qualifications and experience.
Mar 07, 2025
Contractor
Street Scene Support Officer/Administrator Monday to Friday 37 hours per week JOB AIM AND PURPOSE To assist the Direct Services Organisation management team in delivering Environmental Services operations which include but are not limited to: Street Scene and Green Scene operations including grounds maintenance, waste collection, recycling, events, allotments and all green/street scene services. To work alongside two other Street Scene Officers to deliver the administrative needs of the Direct Services Organisation and Green Scene teams. Sharing knowledge and skills to ensure consistency of service and support. MAIN OBJECTIVES To consistently deliver exceptional service to our residents and customers ensuring the administrative, practical, and operational duties are completed as necessary throughout our operational services. MAIN DUTIES AND RESPONSILBITIES OF THE POST Supporting the Direct Services Organisation management team in delivering Environmental Services operations. This includes waste and recycling collections, street cleaning, grounds maintenance and green scene services. Supporting Customer Services team with enquiries and service complaints including direct contact with residents and businesses. Monitoring the performance of the waste and recycling collection service using the Council's in-cab software. Updating round data as indicated by the Street Scene Supervisors and Operations Manager. Updating individual property records to ensure data is current and accurately reflects assisted collections, garden waste subscriptions, large or multiple bins etc. Assisting with the collection of data for performance indicators and responses to Freedom of Information requests, within the required deadlines. Assisting with the administration of the trade waste service and customer invoicing. Looking to maximise business and increase sales of the business where possible. Providing the Duty of Care Waste Transfer Note to customers and ensuring the data is recorded accurately to comply with current regulations. Assisting in the promotion of the waste recycling service and in providing information and advice to the community. Working with the Environmental Enforcement Officers on environmental issues such as bins on pavement, excess waste, fly tips etc. Preparing the crew's bin delivery worksheet; Overseeing the bin/bags stock and ensuring there is always enough stock to provide new or replacement bins to residents and trade waste customers. Assisting with the management of the allotment service with respect to lettings, terminations, and fee collection. Monitoring, recording and responding to applications for events held in RBC's parks/open spaces. Issuing event agreements to customers and arranging invoicing. Ensuring all contractors have a valid Public Liability Insurance. Raising purchase orders via the finance system. Liaising with other officers to ensure goods/services delivery and that supplier payments are made within the agreed Council's timescale, including any utility bills. Assisting with the day-to-day security and coordination of visitors and depot staff. Ensuring the Council's website is updated for all Direct Services Organisation services. Liaising with the Digital Transformation team regarding creation/improvement of online forms. To ensure compliance with Health and Safety Policy and the Health and Safety at Work (1974) Act. Provide general assistance with emergencies such as flooding including reasonable out of hours working. Any other duties which may be allocated from time to time which are commensurate with the post holders' qualifications and experience.
Hilton Worldwide, Inc.
Burton-on-trent, Staffordshire
Job Description - Food and Beverage Supervisor (HOT0BD87) Job Number: HOT0BD87 Work Locations: Hilton St. George's Park, Newborough Road, Needwood, Burton Upon Trent DE13 9PD Kick Start your career and join the team at Hilton St Georges Park, proud to be the home of English football. This unique Hilton property based outside Burton upon Trent (DE13 9PD) is the home of the 28 English Football Teams while also offering the opportunity to work for the biggest player in global hospitality, Hilton. Be part of a high performing team, creating a home from home for our leisure guests, world-class sport teams, and corporate clients. When we say unique we mean it! Offering 228 contemporary bedrooms, complemented by a wonderful food and beverage offering including the relaxing Crossbar, Restaurant, and Coffee Lounge which is proud to service Starbucks. In addition, we have high-quality meeting and events space, Spa, and top-class fitness facilities surrounded by acres of Staffordshire countryside including 13 outdoor football pitches including a replica of the Wembley pitch. Do you want to join the Worlds best workplace, awarded by Great Place to Work and Fortune? If so, we have a world of opportunities available for you at Hilton! We can offer you . Hourly Rate: £13.00 Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Subsidised Taxi Scheme Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas A Food and Beverage Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. You will join our team in the Restaurant. You enjoy leading your team of waiters, ensuring a smooth and efficient service behind the bar and on the floor. You will be dealing with all Restaurant enquiries, resolving complaints and challenges as they arise whilst creating memorable experiences for our guests and colleagues. Are you a natural leader, friendly, positive, passionate, and eager to be part of a team of likeminded professionals? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Feb 20, 2025
Full time
Job Description - Food and Beverage Supervisor (HOT0BD87) Job Number: HOT0BD87 Work Locations: Hilton St. George's Park, Newborough Road, Needwood, Burton Upon Trent DE13 9PD Kick Start your career and join the team at Hilton St Georges Park, proud to be the home of English football. This unique Hilton property based outside Burton upon Trent (DE13 9PD) is the home of the 28 English Football Teams while also offering the opportunity to work for the biggest player in global hospitality, Hilton. Be part of a high performing team, creating a home from home for our leisure guests, world-class sport teams, and corporate clients. When we say unique we mean it! Offering 228 contemporary bedrooms, complemented by a wonderful food and beverage offering including the relaxing Crossbar, Restaurant, and Coffee Lounge which is proud to service Starbucks. In addition, we have high-quality meeting and events space, Spa, and top-class fitness facilities surrounded by acres of Staffordshire countryside including 13 outdoor football pitches including a replica of the Wembley pitch. Do you want to join the Worlds best workplace, awarded by Great Place to Work and Fortune? If so, we have a world of opportunities available for you at Hilton! We can offer you . Hourly Rate: £13.00 Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Subsidised Taxi Scheme Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas A Food and Beverage Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. You will join our team in the Restaurant. You enjoy leading your team of waiters, ensuring a smooth and efficient service behind the bar and on the floor. You will be dealing with all Restaurant enquiries, resolving complaints and challenges as they arise whilst creating memorable experiences for our guests and colleagues. Are you a natural leader, friendly, positive, passionate, and eager to be part of a team of likeminded professionals? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Claims Assessor- Non Motor (East London) Claims Assessor- Non Motor (East London) Apply locations East London time type Full time posted on Posted 2 Days Ago job requisition id JR-63269 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Job Purpose The role will effectively investigate, adjust and report on assigned claims, thus ensuring containment of all Non Motor claims spend on providing excellent service in setting a culture of best practice within mandated responsibility. You would: Process and understand Non-Motor claims terms & claim types. Be aware of escalation metrics and approved channels. Analyze a problem and formulate its solving approach. Identify signs and details indicating fraud. Understand the non-motor claims policies, activities, and procedures in claims environment. Understand and Follow the Claims Process Provide prompt & correct assessment. Explore alternatives available for claims assessing and settlement processes, moderation, building rates and service providers. Map client needs to company specifications. Create collaborative relationships with internal and external process improvements designed to enhance the customer experience and value. Support the implementation of new systems and processes. Delivering the Service to both internal and external stakeholders Actively follow service practices to determine the status of customer service and relations. Proactively identify customer solutions (process, product, systems) to address changing service requirements, ensuring customer satisfaction. Establish productive operational relationships with key stakeholders in the various channels and administrative teams. Cost control and governance adherence Proactively ensure use of time, resources, money, materials, or equipment is in line with policies and procedures. Comply with corporate governance policies, procedures, and standards. Operate within agreed mandates. Experience, knowledge & skills required. National Senior Certificate (NSC) Higher Certificate in Short-Term Insurance (NQF 5) 3-5 years Non-Motor Claims experience Valid South African Drivers Licence The Recruitment process: TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team. Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification. Final Feedback All About OMI: Handles a variety of coverage with a defined loss potential. Reviews and processes claims of low to moderate face value or liability against policies and coverage information. Decision-making is structured and objective. Initiates necessary investigations. Exercises judgment to assign adjusters or to refer information to attorneys or subject-matter experts for additional data. Settles and negotiates claims within authorized authority. Responsibilities Insurance Claims Administration Review and analyze assigned insurance claims in line with the organization's standard claims procedures and customer service standards. Engage loss adjusters and/or subject-matter experts where appropriate, authorize claims within delegated authority, and refer complex or unresolved issues to senior colleagues. Insurance Claims Evaluation Interview and/or visit claimants to evaluate the extent of liability and the value of insured losses in line with policy coverage. Adjust losses and negotiate settlement within delegated authority limits, referring complex or disputed claims to senior colleagues for resolution. Fraud/Financial Crime Investigation Contribute to the investigation of cases of suspected fraud or financial crime by gathering, analyzing, and retaining information and physical evidence to support criminal investigation and/or legal action. Recommend further actions to the lead investigator. Fraud/Financial Crime Management Analyze data to identify and track and report key trends in activities or transactions that indicate high risk of fraud, and report any specific instances of suspicious activity to more senior colleagues. Operations Management Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols. Solutions Analysis Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures, and precedents. Document Preparation Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports. Resolving Customer Issues Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required. Regulatory and Compliance Management Carry out a wide range of compliance monitoring activities and give basic advice on compliance and regulatory requirements. Operational Compliance Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Skills Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Presenting Solutions Competencies Business Insight, Collaborates, Decision Quality, Drives Results, Ensures Accountability, Financial Acumen, Instills Trust, Manages Complexity Education NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent Closing Date 21 February 2025 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story! About Us Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
Feb 19, 2025
Full time
Claims Assessor- Non Motor (East London) Claims Assessor- Non Motor (East London) Apply locations East London time type Full time posted on Posted 2 Days Ago job requisition id JR-63269 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Job Purpose The role will effectively investigate, adjust and report on assigned claims, thus ensuring containment of all Non Motor claims spend on providing excellent service in setting a culture of best practice within mandated responsibility. You would: Process and understand Non-Motor claims terms & claim types. Be aware of escalation metrics and approved channels. Analyze a problem and formulate its solving approach. Identify signs and details indicating fraud. Understand the non-motor claims policies, activities, and procedures in claims environment. Understand and Follow the Claims Process Provide prompt & correct assessment. Explore alternatives available for claims assessing and settlement processes, moderation, building rates and service providers. Map client needs to company specifications. Create collaborative relationships with internal and external process improvements designed to enhance the customer experience and value. Support the implementation of new systems and processes. Delivering the Service to both internal and external stakeholders Actively follow service practices to determine the status of customer service and relations. Proactively identify customer solutions (process, product, systems) to address changing service requirements, ensuring customer satisfaction. Establish productive operational relationships with key stakeholders in the various channels and administrative teams. Cost control and governance adherence Proactively ensure use of time, resources, money, materials, or equipment is in line with policies and procedures. Comply with corporate governance policies, procedures, and standards. Operate within agreed mandates. Experience, knowledge & skills required. National Senior Certificate (NSC) Higher Certificate in Short-Term Insurance (NQF 5) 3-5 years Non-Motor Claims experience Valid South African Drivers Licence The Recruitment process: TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team. Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification. Final Feedback All About OMI: Handles a variety of coverage with a defined loss potential. Reviews and processes claims of low to moderate face value or liability against policies and coverage information. Decision-making is structured and objective. Initiates necessary investigations. Exercises judgment to assign adjusters or to refer information to attorneys or subject-matter experts for additional data. Settles and negotiates claims within authorized authority. Responsibilities Insurance Claims Administration Review and analyze assigned insurance claims in line with the organization's standard claims procedures and customer service standards. Engage loss adjusters and/or subject-matter experts where appropriate, authorize claims within delegated authority, and refer complex or unresolved issues to senior colleagues. Insurance Claims Evaluation Interview and/or visit claimants to evaluate the extent of liability and the value of insured losses in line with policy coverage. Adjust losses and negotiate settlement within delegated authority limits, referring complex or disputed claims to senior colleagues for resolution. Fraud/Financial Crime Investigation Contribute to the investigation of cases of suspected fraud or financial crime by gathering, analyzing, and retaining information and physical evidence to support criminal investigation and/or legal action. Recommend further actions to the lead investigator. Fraud/Financial Crime Management Analyze data to identify and track and report key trends in activities or transactions that indicate high risk of fraud, and report any specific instances of suspicious activity to more senior colleagues. Operations Management Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols. Solutions Analysis Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures, and precedents. Document Preparation Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports. Resolving Customer Issues Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required. Regulatory and Compliance Management Carry out a wide range of compliance monitoring activities and give basic advice on compliance and regulatory requirements. Operational Compliance Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Skills Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Presenting Solutions Competencies Business Insight, Collaborates, Decision Quality, Drives Results, Ensures Accountability, Financial Acumen, Instills Trust, Manages Complexity Education NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent Closing Date 21 February 2025 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story! About Us Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
Hours: Part-Time (22.5 hours per week to be worked over 3 days on a shift rota to include Saturdays) Department: Retail Closing Date: 10/02/2025 Deputy Shop Manager Location: Sidwell Street Branch , Exeter Working Hours : Part-Time (22.5 hours per week to be worked over 3 days on a shift rota to include Saturdays) Reports to : Shop Manager Salary : £11.44 per hour Role Overview : Reporting to the Shop Manager, the Deputy Manager will be trained in all aspects of managing the shop in order to become competent in assisting the Manager to ensure the smooth day-to-day running of the shop, covering all areas. To achieve shop sales and profit targets, control direct shop expenses in line with annual budgetary provisions, to recruit and retain a motivated team of volunteers, whilst promoting the ideals of the RSPCA - Little Valley Devon Branch and ensuring compliance with charity retail policy. All profits from the branch shops are used to run Little Valley Animal Shelter, which currently costs over £1 million a year to run. Key Tasks and Responsibilities : To maximise shop sales by achieving agreed targets through proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning/valuation. To manage any agreed stock collection To achieve sales targets and control direct shop expenses through effective cost control of weekly expenses. To recognise and implement opportunities for additional income. To ensure minimum losses of both stock and cash by following bank and till procedures, and safeguarding the property of the Branch at all times To be a keyholder and be responsible for opening and closing the shop at the agreed times, and ensuring opening hours are strictly adhered to To ensure a high standard of merchandising, presentation, display and good housekeeping within the shop to agreed standards To provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively and have full working knowledge of the Branch To comply with all current legislation and Branch policy, including: Health and Safety, Trading Standards, Inland Revenue, VAT and Retail Law To recruit, support and retain a team of competent volunteer staff by selective recruitment and training in the following areas: stock density and rotation stock processing; sorting, hanging, ticketing, pricing, cubing and steaming customer service - serving and assisting customers courteously till operating, cash handling and administration merchandising, presentation, and window display Person Specification Qualifications: Educated to a minimum GCSEs with Maths and English at Grade C equivalent or above Must be able to work on own initiative and find solutions to problems Excellent planning and organisational skills, ability to prioritise work Well presented A flexible and adaptable approach Willingness to learn and acquire new skills Enjoy working as part of a team Honest, trustworthy and reliable and be an excellent timekeeper Ability to relate well to people from all backgrounds A genuine desire to help achieve the aims of the Branch and a commitment to animal welfare Willingness to travel to training courses as and when required Ability to provide shop cover if the absence of the shop manager Willing and able to work longer than the contracted hours when required Post holders need to be aware that the role is physically challenging and demanding Post holders need to be aware that there may be a requirement to work on their own Must be able to work Saturdays Charity shop and/or retail experience at a supervisory level Knowledge of Gift Aid System within the charity retail sector Knowledge of Retail Laws, Trading Standards and Health & Safety Regulations Experience of recruiting and managing volunteer Full UK driving license. Annual leave : 29 days annual leave (including bank holidays); increasing to 31 days per annum after 5 years continuous service and 34 days after 10 years continuous service (pro-rata for part-time staff) Pension: We contribute to the NEST pension scheme. (Employer contribution 5%, employee contribution 5%) Support for training relevant to this role Supply of Little Valley uniform Occupational Sick Pay Access to our Health Assured wellbeing scheme Discounted rates with PetPlan pet insurance
Feb 19, 2025
Full time
Hours: Part-Time (22.5 hours per week to be worked over 3 days on a shift rota to include Saturdays) Department: Retail Closing Date: 10/02/2025 Deputy Shop Manager Location: Sidwell Street Branch , Exeter Working Hours : Part-Time (22.5 hours per week to be worked over 3 days on a shift rota to include Saturdays) Reports to : Shop Manager Salary : £11.44 per hour Role Overview : Reporting to the Shop Manager, the Deputy Manager will be trained in all aspects of managing the shop in order to become competent in assisting the Manager to ensure the smooth day-to-day running of the shop, covering all areas. To achieve shop sales and profit targets, control direct shop expenses in line with annual budgetary provisions, to recruit and retain a motivated team of volunteers, whilst promoting the ideals of the RSPCA - Little Valley Devon Branch and ensuring compliance with charity retail policy. All profits from the branch shops are used to run Little Valley Animal Shelter, which currently costs over £1 million a year to run. Key Tasks and Responsibilities : To maximise shop sales by achieving agreed targets through proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning/valuation. To manage any agreed stock collection To achieve sales targets and control direct shop expenses through effective cost control of weekly expenses. To recognise and implement opportunities for additional income. To ensure minimum losses of both stock and cash by following bank and till procedures, and safeguarding the property of the Branch at all times To be a keyholder and be responsible for opening and closing the shop at the agreed times, and ensuring opening hours are strictly adhered to To ensure a high standard of merchandising, presentation, display and good housekeeping within the shop to agreed standards To provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively and have full working knowledge of the Branch To comply with all current legislation and Branch policy, including: Health and Safety, Trading Standards, Inland Revenue, VAT and Retail Law To recruit, support and retain a team of competent volunteer staff by selective recruitment and training in the following areas: stock density and rotation stock processing; sorting, hanging, ticketing, pricing, cubing and steaming customer service - serving and assisting customers courteously till operating, cash handling and administration merchandising, presentation, and window display Person Specification Qualifications: Educated to a minimum GCSEs with Maths and English at Grade C equivalent or above Must be able to work on own initiative and find solutions to problems Excellent planning and organisational skills, ability to prioritise work Well presented A flexible and adaptable approach Willingness to learn and acquire new skills Enjoy working as part of a team Honest, trustworthy and reliable and be an excellent timekeeper Ability to relate well to people from all backgrounds A genuine desire to help achieve the aims of the Branch and a commitment to animal welfare Willingness to travel to training courses as and when required Ability to provide shop cover if the absence of the shop manager Willing and able to work longer than the contracted hours when required Post holders need to be aware that the role is physically challenging and demanding Post holders need to be aware that there may be a requirement to work on their own Must be able to work Saturdays Charity shop and/or retail experience at a supervisory level Knowledge of Gift Aid System within the charity retail sector Knowledge of Retail Laws, Trading Standards and Health & Safety Regulations Experience of recruiting and managing volunteer Full UK driving license. Annual leave : 29 days annual leave (including bank holidays); increasing to 31 days per annum after 5 years continuous service and 34 days after 10 years continuous service (pro-rata for part-time staff) Pension: We contribute to the NEST pension scheme. (Employer contribution 5%, employee contribution 5%) Support for training relevant to this role Supply of Little Valley uniform Occupational Sick Pay Access to our Health Assured wellbeing scheme Discounted rates with PetPlan pet insurance
Hours: Part-Time (22.5 hours per week to be worked over 3 days on a shift rota to include alternate Saturdays) Department: Retail Closing Date: 10/02/2025 Deputy Shop Manager Location: Tiverton Branch, Exeter Working Hours: Part-Time (22.5 hours per week to be worked over 3 days on a shift rota to include alternate Saturdays) Reports to: Shop Manager Salary: £11.44 per hour Role Overview : Reporting to the Shop Manager, the Deputy Manager will be trained in all aspects of managing the shop in order to become competent in assisting the Manager to ensure the smooth day-to-day running of the shop, covering all areas. To achieve shop sales and profit targets, control direct shop expenses in line with annual budgetary provisions, to recruit and retain a motivated team of volunteers, whilst promoting the ideals of the RSPCA - Little Valley Devon Branch and ensuring compliance with charity retail policy. All profits from the branch shops are used to run Little Valley Animal Shelter, which currently costs over £1 million a year to run. Key Tasks and Responsibilities : Maximise shop sales by achieving agreed targets through proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning/valuation. Achieve sales targets and control direct shop expenses through effective cost control of weekly expenses. Ensure minimum losses of both stock and cash by following bank and till procedures, and safeguarding the property of the Branch at all times. Be a keyholder and be responsible for opening and closing the shop at the agreed times, ensuring opening hours are strictly adhered to. Ensure a high standard of merchandising, presentation, display and good housekeeping within the shop to agreed standards. Provide excellent customer care through quality of service, dealing with complaints efficiently and effectively. Comply with all current legislation and Branch policy, including: Health and Safety, Trading Standards, Inland Revenue, VAT and Retail Law. Recruit, support and retain a team of competent volunteer staff by selective recruitment and training in stock density and rotation, stock processing, customer service, till operating, cash handling and administration, merchandising, presentation, and window display. Person Specification Qualifications: Educated to a minimum GCSEs with Maths and English at Grade C equivalent or above. Must be able to work on own initiative and find solutions to problems. Excellent planning and organisational skills, ability to prioritise work. Well presented with a flexible and adaptable approach. Willingness to learn and acquire new skills; enjoy working as part of a team. Honest, trustworthy and reliable; excellent timekeeper. Ability to relate well to people from all backgrounds. A genuine desire to help achieve the aims of the Branch and a commitment to animal welfare. Willingness to travel to training courses as and when required. Ability to provide shop cover in the absence of the shop manager. Willing and able to work longer than the contracted hours when required. Post holders need to be aware that the role is physically challenging and demanding. Post holders need to be aware that there may be a requirement to work on their own. Must be able to work alternate Saturdays. Charity shop and/or retail experience at a supervisory level. Knowledge of Gift Aid System within the charity retail sector. Knowledge of Retail Laws, Trading Standards and Health & Safety Regulations. Experience of recruiting and managing volunteers. Full UK driving license. Annual leave: 29 days annual leave (including bank holidays); increasing to 31 days per annum after 5 years continuous service and 34 days after 10 years continuous service (pro-rata for part-time staff). Pension: We contribute to the NEST pension scheme (Employer contribution 5%, employee contribution 5%). Support for training relevant to this role. Supply of Little Valley uniform. Occupational Sick Pay. Access to our Health Assured wellbeing scheme. Discounted rates with PetPlan pet insurance.
Feb 18, 2025
Full time
Hours: Part-Time (22.5 hours per week to be worked over 3 days on a shift rota to include alternate Saturdays) Department: Retail Closing Date: 10/02/2025 Deputy Shop Manager Location: Tiverton Branch, Exeter Working Hours: Part-Time (22.5 hours per week to be worked over 3 days on a shift rota to include alternate Saturdays) Reports to: Shop Manager Salary: £11.44 per hour Role Overview : Reporting to the Shop Manager, the Deputy Manager will be trained in all aspects of managing the shop in order to become competent in assisting the Manager to ensure the smooth day-to-day running of the shop, covering all areas. To achieve shop sales and profit targets, control direct shop expenses in line with annual budgetary provisions, to recruit and retain a motivated team of volunteers, whilst promoting the ideals of the RSPCA - Little Valley Devon Branch and ensuring compliance with charity retail policy. All profits from the branch shops are used to run Little Valley Animal Shelter, which currently costs over £1 million a year to run. Key Tasks and Responsibilities : Maximise shop sales by achieving agreed targets through proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning/valuation. Achieve sales targets and control direct shop expenses through effective cost control of weekly expenses. Ensure minimum losses of both stock and cash by following bank and till procedures, and safeguarding the property of the Branch at all times. Be a keyholder and be responsible for opening and closing the shop at the agreed times, ensuring opening hours are strictly adhered to. Ensure a high standard of merchandising, presentation, display and good housekeeping within the shop to agreed standards. Provide excellent customer care through quality of service, dealing with complaints efficiently and effectively. Comply with all current legislation and Branch policy, including: Health and Safety, Trading Standards, Inland Revenue, VAT and Retail Law. Recruit, support and retain a team of competent volunteer staff by selective recruitment and training in stock density and rotation, stock processing, customer service, till operating, cash handling and administration, merchandising, presentation, and window display. Person Specification Qualifications: Educated to a minimum GCSEs with Maths and English at Grade C equivalent or above. Must be able to work on own initiative and find solutions to problems. Excellent planning and organisational skills, ability to prioritise work. Well presented with a flexible and adaptable approach. Willingness to learn and acquire new skills; enjoy working as part of a team. Honest, trustworthy and reliable; excellent timekeeper. Ability to relate well to people from all backgrounds. A genuine desire to help achieve the aims of the Branch and a commitment to animal welfare. Willingness to travel to training courses as and when required. Ability to provide shop cover in the absence of the shop manager. Willing and able to work longer than the contracted hours when required. Post holders need to be aware that the role is physically challenging and demanding. Post holders need to be aware that there may be a requirement to work on their own. Must be able to work alternate Saturdays. Charity shop and/or retail experience at a supervisory level. Knowledge of Gift Aid System within the charity retail sector. Knowledge of Retail Laws, Trading Standards and Health & Safety Regulations. Experience of recruiting and managing volunteers. Full UK driving license. Annual leave: 29 days annual leave (including bank holidays); increasing to 31 days per annum after 5 years continuous service and 34 days after 10 years continuous service (pro-rata for part-time staff). Pension: We contribute to the NEST pension scheme (Employer contribution 5%, employee contribution 5%). Support for training relevant to this role. Supply of Little Valley uniform. Occupational Sick Pay. Access to our Health Assured wellbeing scheme. Discounted rates with PetPlan pet insurance.
Part Time Store Manager - 3 days/21 hours Surbiton, South West London Fantastic Opportunity to join a growing charity retailer 13.85 per hour/ 15,124 per year Our client is a well-established, growing charity retailer. They currently have an exciting opportunity to join them in the position of Part Time Store Manager to support with the management of their store in Surbiton. As the Shop Manager your primary responsibility is to maximise income generation and ensure all targets are met and exceeded. Responsibilities: You will work closely with the Senior Shop Manager in store and Area Manager so they can understand your stock requirements and be responsible for overseeing the maintenance and health & safety of the shop. Responsible for the smooth running of the store in accordance with company guidelines Deliver annual store financial and contribution targets. Deliver against store KPI's. Lead and develop your team. Recruitment and selection of new team members. Visual merchandising the store, maximising all opportunities. Driving new business into the store. Liaising with the local community. Recruiting volunteers for the store. Experience required: Previous Store Manager/Assistant Manager/Supervisory experience within charity or retail. Have the ability to engage customers through outstanding communication, questioning and listening skills. KPI aware and driven. Experience of working to targets in a customer focused environment. Energy, drive and a positive can-do attitude. Flexible to cover store opening hours and weekends. Proven track record of successful delivery of a high growth, profitable operation. Experience in managing a large team of volunteers, including recruitment and development, as well as excellent customer service and supporter relationship building skills. An understanding of charity retail would be a distinct advantage and a passion for the charity sector. Flexible to work weekends. If you are interested in working for a leading charity retailer who truly values their teams then please apply today with your cv and covering letter. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Feb 06, 2025
Full time
Part Time Store Manager - 3 days/21 hours Surbiton, South West London Fantastic Opportunity to join a growing charity retailer 13.85 per hour/ 15,124 per year Our client is a well-established, growing charity retailer. They currently have an exciting opportunity to join them in the position of Part Time Store Manager to support with the management of their store in Surbiton. As the Shop Manager your primary responsibility is to maximise income generation and ensure all targets are met and exceeded. Responsibilities: You will work closely with the Senior Shop Manager in store and Area Manager so they can understand your stock requirements and be responsible for overseeing the maintenance and health & safety of the shop. Responsible for the smooth running of the store in accordance with company guidelines Deliver annual store financial and contribution targets. Deliver against store KPI's. Lead and develop your team. Recruitment and selection of new team members. Visual merchandising the store, maximising all opportunities. Driving new business into the store. Liaising with the local community. Recruiting volunteers for the store. Experience required: Previous Store Manager/Assistant Manager/Supervisory experience within charity or retail. Have the ability to engage customers through outstanding communication, questioning and listening skills. KPI aware and driven. Experience of working to targets in a customer focused environment. Energy, drive and a positive can-do attitude. Flexible to cover store opening hours and weekends. Proven track record of successful delivery of a high growth, profitable operation. Experience in managing a large team of volunteers, including recruitment and development, as well as excellent customer service and supporter relationship building skills. An understanding of charity retail would be a distinct advantage and a passion for the charity sector. Flexible to work weekends. If you are interested in working for a leading charity retailer who truly values their teams then please apply today with your cv and covering letter. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Assistant Manager required for a Restaurant looking to open soon. An exciting opportunity to be part of a new team at this Restaurant, which will also cater for weddings and other functions. This role would suit a current Head Waiter / Assistant Manager , looking for a first senior management position. As Assistant Manager , you will be responsible for the hands on day to day supervision within this restaurant operation which also has a function room. Our client is looking for a good all round back ground to include previous supervisory / managerial experience of bar / restaurant / wedding and other function service operations and you will require a hands on approach, being on the floor engaging with your guests ensuring maximum customer satisfaction. As Assistant Manager , this role would require that you are on duty at the busy times evenings and week-ends leading your team from the front. A hands on role which will involve training and motivating your food and beverage team. All administration and financial management functions for this restaurant will be undertaken by the owners / Directors allowing you to be at the forefront of the business on the floor. A sample of duties for the Assistant Manager requirements: That you supervise, train, motivate, develop and lead your team to ensure the smooth delivery of service to maintain standards Ensure the restaurant / food and beverage areas are ready for service and resetting for next service Meeting and greeting guests Ensuring the service of food and beverages is in a smooth and timely manner and in accordance to standards set Ensuring guest satisfaction Promote / increase food and beverage sales Good wine knowledge desirable Ensure the work area is clean and tidy Manage the service especially evenings and weekends Excellent communication skills with a passion for guest service Hands on role, on the floor Compliance with government guidelines and statutory regulations The salary for this opportunity of Assistant Manager is given as competitive, up to £35,000 per annum / plus a share of the service charge . T ransport will be needed due to location in the local area and also shift work. This property plans to be closed on a Monday and Tuesday, therefore your work schedule will be Wednesday to Sunday inclusive. Please send an up-to-date copy of your Curriculum Vitae. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy. We look forward to receiving all applications, however due to the high number of applications, we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However, for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK.
Feb 06, 2025
Full time
Assistant Manager required for a Restaurant looking to open soon. An exciting opportunity to be part of a new team at this Restaurant, which will also cater for weddings and other functions. This role would suit a current Head Waiter / Assistant Manager , looking for a first senior management position. As Assistant Manager , you will be responsible for the hands on day to day supervision within this restaurant operation which also has a function room. Our client is looking for a good all round back ground to include previous supervisory / managerial experience of bar / restaurant / wedding and other function service operations and you will require a hands on approach, being on the floor engaging with your guests ensuring maximum customer satisfaction. As Assistant Manager , this role would require that you are on duty at the busy times evenings and week-ends leading your team from the front. A hands on role which will involve training and motivating your food and beverage team. All administration and financial management functions for this restaurant will be undertaken by the owners / Directors allowing you to be at the forefront of the business on the floor. A sample of duties for the Assistant Manager requirements: That you supervise, train, motivate, develop and lead your team to ensure the smooth delivery of service to maintain standards Ensure the restaurant / food and beverage areas are ready for service and resetting for next service Meeting and greeting guests Ensuring the service of food and beverages is in a smooth and timely manner and in accordance to standards set Ensuring guest satisfaction Promote / increase food and beverage sales Good wine knowledge desirable Ensure the work area is clean and tidy Manage the service especially evenings and weekends Excellent communication skills with a passion for guest service Hands on role, on the floor Compliance with government guidelines and statutory regulations The salary for this opportunity of Assistant Manager is given as competitive, up to £35,000 per annum / plus a share of the service charge . T ransport will be needed due to location in the local area and also shift work. This property plans to be closed on a Monday and Tuesday, therefore your work schedule will be Wednesday to Sunday inclusive. Please send an up-to-date copy of your Curriculum Vitae. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy. We look forward to receiving all applications, however due to the high number of applications, we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However, for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK.
Due to the expansion of the current business, our clients require an experienced Commercial Property Manager to join their team. This role has great scope for progression for the right person. J ob Description for the Commercial Property Manager : Day-to-day management of a portfolio of properties including office, retail, industrial, mixed-use, blocks, & estates. Manage all health and safety and statutory compliance Undertake periodic property inspections Organise and manage periodic and ad-hoc maintenance and repairs Liaison with landlord, tenants, contractors, and other interested parties Dealing with rent review & lease renewals Managing interim and terminal dilapidation claims Preparation and administration of service charge budgets and reconciliations Working with the accounting team to manage rent collection and arrears management For the Commercial Property Manager , it would be good to see candidates with: Minimum 5 years of non-RICS qualified relevant experience considered Ideally, a minimum of 2 years post qualification experience in AssocRICS, MRICS, or FRICS, Registered Valuer status is useful. Full driving licence Clean Professional Indemnity record Skills required: Good IT skills with a good working knowledge of Microsoft Office products, experience with CRM systems such as Agency Pilot also useful Excellent organisational and time management skills Ability to manage your own workload with minimum supervision, fully managing instructions, maintaining files, and preparing reports to client and RICS standards. Excellent technical and analytical capability Excellent verbal and written communication and interpersonal skills. High awareness and concern for customer service requirements. Ability to work under pressure and meet deadlines Strong drive for results and highly proactive and communicative. Salary: £25,000 £35,000 + bonuses Hours: 9:00 am - 5:00 pm This role is commutable from Manchester, Staffordshire, Shropshire, Birmingham regions The role would suit candidates with the following experience: Property Manager, Property Supervisor Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Feb 02, 2025
Full time
Due to the expansion of the current business, our clients require an experienced Commercial Property Manager to join their team. This role has great scope for progression for the right person. J ob Description for the Commercial Property Manager : Day-to-day management of a portfolio of properties including office, retail, industrial, mixed-use, blocks, & estates. Manage all health and safety and statutory compliance Undertake periodic property inspections Organise and manage periodic and ad-hoc maintenance and repairs Liaison with landlord, tenants, contractors, and other interested parties Dealing with rent review & lease renewals Managing interim and terminal dilapidation claims Preparation and administration of service charge budgets and reconciliations Working with the accounting team to manage rent collection and arrears management For the Commercial Property Manager , it would be good to see candidates with: Minimum 5 years of non-RICS qualified relevant experience considered Ideally, a minimum of 2 years post qualification experience in AssocRICS, MRICS, or FRICS, Registered Valuer status is useful. Full driving licence Clean Professional Indemnity record Skills required: Good IT skills with a good working knowledge of Microsoft Office products, experience with CRM systems such as Agency Pilot also useful Excellent organisational and time management skills Ability to manage your own workload with minimum supervision, fully managing instructions, maintaining files, and preparing reports to client and RICS standards. Excellent technical and analytical capability Excellent verbal and written communication and interpersonal skills. High awareness and concern for customer service requirements. Ability to work under pressure and meet deadlines Strong drive for results and highly proactive and communicative. Salary: £25,000 £35,000 + bonuses Hours: 9:00 am - 5:00 pm This role is commutable from Manchester, Staffordshire, Shropshire, Birmingham regions The role would suit candidates with the following experience: Property Manager, Property Supervisor Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Why Choose to work with this Charity? This charity is on a mission to enhance the lives of people with brain injuries. They have dedicated assessment centers, rehabilitation units, and hospitals employ expert neuro-rehabilitation to help people regain the skills they've lost. They provide support for a wide range of brain injuries, whether they stem from trauma, illness, substance abuse, or other causes. The team is not just passionate about their work; they're a tight-knit community that always have each other's backs. The Job As the Helpdesk Co-ordinator in the Pre-Planned Maintenance property team you will be part of the family, you'll collaborate closely with the Head of Estates, Regional Property Managers, and the Helpdesk Supervisor. Your role is all about efficiently managing the property portfolio and associated assets. This includes overseeing all Pre-Planned Maintenance operations and providing valuable technical and commercial infrastructure advice. You'll also coordinate professional administrative support for the Estates team and Regional Property Managers, serving as the go-to person for all Concerto Pre-Planned Maintenance related maintenance and development activities. Key Responsibilities: - Providing full support to the Helpdesk team in alignment with evolving requirements and the charity's policies. You'll help develop Pre-Planned Maintenance processes and administration in line with changes in the portfolio. - Maintaining, enhancing, and updating the E&P CAFM system (Concerto). - Creating, managing, and producing reports and Concerto dashboards to review and monitor performance against service levels, contracts, and work progress. Your reports will be invaluable in enabling E&P to deliver operational excellence. - Offering technical assessments for all PPM activities, reviewing completed work documentation, and assigning tasks to ensure up-to-date and accurate compliance data. - Taking charge of raising work orders for both Reactive and Pre-Planned Maintenance tasks within your designated authority, consistently pushing for higher quality work and benchmarking against best practices. About You If you're the right fit for the role, you'll have: - Experience in managing a Property Helpdesk Team, including overseeing Pre-Planned Maintenance and reactive tasks. - Proficiency in operating and maintaining CAFM systems, including reporting and dashboard creation. - An IOSH qualification. - An accurate and logical approach to data. - Strong IT skills, particularly in Microsoft Office, with expertise in Word, Excel, and Outlook. - Excellent organisational skills, an ability to prioritise tasks, meet deadlines, and top-notch report-writing and presentation skills. - Outstanding interpersonal and communication skills, both verbal and written. (Hybrid work arrangements available) Are you ready to make a difference in the lives of those who need help? Come and join the team!
Feb 01, 2024
Full time
Why Choose to work with this Charity? This charity is on a mission to enhance the lives of people with brain injuries. They have dedicated assessment centers, rehabilitation units, and hospitals employ expert neuro-rehabilitation to help people regain the skills they've lost. They provide support for a wide range of brain injuries, whether they stem from trauma, illness, substance abuse, or other causes. The team is not just passionate about their work; they're a tight-knit community that always have each other's backs. The Job As the Helpdesk Co-ordinator in the Pre-Planned Maintenance property team you will be part of the family, you'll collaborate closely with the Head of Estates, Regional Property Managers, and the Helpdesk Supervisor. Your role is all about efficiently managing the property portfolio and associated assets. This includes overseeing all Pre-Planned Maintenance operations and providing valuable technical and commercial infrastructure advice. You'll also coordinate professional administrative support for the Estates team and Regional Property Managers, serving as the go-to person for all Concerto Pre-Planned Maintenance related maintenance and development activities. Key Responsibilities: - Providing full support to the Helpdesk team in alignment with evolving requirements and the charity's policies. You'll help develop Pre-Planned Maintenance processes and administration in line with changes in the portfolio. - Maintaining, enhancing, and updating the E&P CAFM system (Concerto). - Creating, managing, and producing reports and Concerto dashboards to review and monitor performance against service levels, contracts, and work progress. Your reports will be invaluable in enabling E&P to deliver operational excellence. - Offering technical assessments for all PPM activities, reviewing completed work documentation, and assigning tasks to ensure up-to-date and accurate compliance data. - Taking charge of raising work orders for both Reactive and Pre-Planned Maintenance tasks within your designated authority, consistently pushing for higher quality work and benchmarking against best practices. About You If you're the right fit for the role, you'll have: - Experience in managing a Property Helpdesk Team, including overseeing Pre-Planned Maintenance and reactive tasks. - Proficiency in operating and maintaining CAFM systems, including reporting and dashboard creation. - An IOSH qualification. - An accurate and logical approach to data. - Strong IT skills, particularly in Microsoft Office, with expertise in Word, Excel, and Outlook. - Excellent organisational skills, an ability to prioritise tasks, meet deadlines, and top-notch report-writing and presentation skills. - Outstanding interpersonal and communication skills, both verbal and written. (Hybrid work arrangements available) Are you ready to make a difference in the lives of those who need help? Come and join the team!
Gallagher Bassett International Ltd
Pontyclun, Mid Glamorgan
Claims Adjuster - Motor Gallagher Bassett are seeking a Motor Claims Adjuster to join our GB Technical Division. Gallagher Bassett Technical (GB Technical) is the new division drawing together the deep expertise and proven capabilities of our Loss Adjusting and Property Repair / Supply Chain Solutions. The role will involve examining the damages to people and property (homes, vehicles and offices), as well as communicating with third parties to determine the amount of money owed. You will be managing the own damage and Third Party repair process from beginning to end. Primary Responsibilities: Review and record claims on our in-house system within product standards, check policy coverage and allocate appropriate codes and reserves. Make liability enquiries, in accordance with Adjuster's Manual, using most appropriate method (phone, correspondence, field visit). Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with GB realistic reserving philosophy. Clearly explain decisions on liability, negotiating settlement within authority level where appropriate. Respond to all written and phone enquiries clearly, courteously and promptly. Review claims regularly using diary system to ensure accurate reserves and timely closure. Develop relationships with clients by providing a friendly, efficient service. Liaise with and control own solicitors to ensure cases not abandoned to them. Assist in general office administration (eg post, printing, order supplies, maintaining equipment) to ensure smooth running of office. Comply with all Gallagher Bassett and office procedures. Actively participate in Gallagher Bassett training programme. Essential Skills: Ability to verify and analyse coverage of adjuster level claims with moderate supervisor oversight. Ability to investigate adjuster level claims, build rapport with involved parties and establish facts of the case sufficient to support claims strategy with moderate supervisor oversight. Determining liability/compensability on adjuster level claims. Create and execute a proactive resolution strategy utilizing the facts gathered during the investigation of adjuster level claims. Establishes ultimate probable reserve as information comes available, reviewing and pro-actively managing on diary as evidenced in Claim Notes, under limited supervision. Ability to refer and ensure quality and timely carrier reporting. Thorough understanding of the litigation process. Early identification of the probability of settlement with moderate supervision. Recognise and proactively pursue resolution opportunities of adjuster level claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal outcome with moderate supervision. Recognise and proactively pursue recovery opportunities on adjuster level claims at earliest point. Demonstrates the ability to communicate in a complete, concise and logical manner. Supervisor input needed for complex or difficult situations. Demonstrates ability to prepare and present adjuster level claims while showing confidence and poise. Ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and Service Instructions. Makes suggestions to solve problems. Why Gallagher Bassett? As the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management services on behalf of our clients within the Commercial and Local Authority Sectors. We have a number of departments within Gallagher Bassett, enabling you to progress your career in whichever direction you desire. We welcome the option to work in any of our office locations across the UK as follows: Tamworth Blisworth Llantrisant Ipswich Chelmsford Horsham At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best. By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth. What can Gallagher Bassett offer you? Fully funded Qualifications, and Learning and Development Courses 25 Days Annual Leave, Plus Bank Holidays Pension Package Subsidised Gym Membership Life Assurance Group Income Protection Season Ticket Loans Gallagher Benefits Choice Portal Employee Stock Purchase Plan Do you feel you meet the criteria for the position of Motor Claims Adjuster? If so, we encourage you to apply today. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Should you be successful, you will be subject to a variety of checks including: a basic DBS disclosure and references.
Dec 19, 2022
Full time
Claims Adjuster - Motor Gallagher Bassett are seeking a Motor Claims Adjuster to join our GB Technical Division. Gallagher Bassett Technical (GB Technical) is the new division drawing together the deep expertise and proven capabilities of our Loss Adjusting and Property Repair / Supply Chain Solutions. The role will involve examining the damages to people and property (homes, vehicles and offices), as well as communicating with third parties to determine the amount of money owed. You will be managing the own damage and Third Party repair process from beginning to end. Primary Responsibilities: Review and record claims on our in-house system within product standards, check policy coverage and allocate appropriate codes and reserves. Make liability enquiries, in accordance with Adjuster's Manual, using most appropriate method (phone, correspondence, field visit). Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with GB realistic reserving philosophy. Clearly explain decisions on liability, negotiating settlement within authority level where appropriate. Respond to all written and phone enquiries clearly, courteously and promptly. Review claims regularly using diary system to ensure accurate reserves and timely closure. Develop relationships with clients by providing a friendly, efficient service. Liaise with and control own solicitors to ensure cases not abandoned to them. Assist in general office administration (eg post, printing, order supplies, maintaining equipment) to ensure smooth running of office. Comply with all Gallagher Bassett and office procedures. Actively participate in Gallagher Bassett training programme. Essential Skills: Ability to verify and analyse coverage of adjuster level claims with moderate supervisor oversight. Ability to investigate adjuster level claims, build rapport with involved parties and establish facts of the case sufficient to support claims strategy with moderate supervisor oversight. Determining liability/compensability on adjuster level claims. Create and execute a proactive resolution strategy utilizing the facts gathered during the investigation of adjuster level claims. Establishes ultimate probable reserve as information comes available, reviewing and pro-actively managing on diary as evidenced in Claim Notes, under limited supervision. Ability to refer and ensure quality and timely carrier reporting. Thorough understanding of the litigation process. Early identification of the probability of settlement with moderate supervision. Recognise and proactively pursue resolution opportunities of adjuster level claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal outcome with moderate supervision. Recognise and proactively pursue recovery opportunities on adjuster level claims at earliest point. Demonstrates the ability to communicate in a complete, concise and logical manner. Supervisor input needed for complex or difficult situations. Demonstrates ability to prepare and present adjuster level claims while showing confidence and poise. Ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and Service Instructions. Makes suggestions to solve problems. Why Gallagher Bassett? As the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management services on behalf of our clients within the Commercial and Local Authority Sectors. We have a number of departments within Gallagher Bassett, enabling you to progress your career in whichever direction you desire. We welcome the option to work in any of our office locations across the UK as follows: Tamworth Blisworth Llantrisant Ipswich Chelmsford Horsham At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best. By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth. What can Gallagher Bassett offer you? Fully funded Qualifications, and Learning and Development Courses 25 Days Annual Leave, Plus Bank Holidays Pension Package Subsidised Gym Membership Life Assurance Group Income Protection Season Ticket Loans Gallagher Benefits Choice Portal Employee Stock Purchase Plan Do you feel you meet the criteria for the position of Motor Claims Adjuster? If so, we encourage you to apply today. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Should you be successful, you will be subject to a variety of checks including: a basic DBS disclosure and references.
Gallagher Bassett International Ltd
Ipswich, Suffolk
Motor Claims Adjuster - Level 5 Remote working available Based in our Ipswich waterfront office or remotely, the purpose of this role is to investigate insurance claims to determine the extent of liability on behalf on the client. The role will involve examining the damages to people and property (homes, vehicles and offices), as well as communicating with third parties to determine the amount of money owed. You will be managing the own damage and Third Party repair process from beginning to end. Primary Responsibilities: Review and record claims on our in-house system within product standards, check policy coverage and allocate appropriate codes and reserves. Make liability enquiries, in accordance with Adjuster's Manual, using most appropriate method (phone, correspondence, field visit). Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with GB realistic reserving philosophy. Clearly explain decisions on liability, negotiating settlement within authority level where appropriate. Respond to all written and phone enquiries clearly, courteously and promptly. Review claims regularly using diary system to ensure accurate reserves and timely closure. Develop relationships with clients by providing a friendly, efficient service. Liaise with and control own solicitors to ensure cases not abandoned to them. Assist in general office administration (eg post, printing, order supplies, maintaining equipment) to ensure smooth running of office. Comply with all Gallagher Bassett and office procedures. Actively participate in Gallagher Bassett training programme. Essential Skills: Ability to verify and analyse coverage of adjuster level claims with moderate supervisor oversight. Ability to investigate adjuster level claims, build rapport with involved parties and establish facts of the case sufficient to support claims strategy with moderate supervisor oversight. Determining liability/compensability on adjuster level claims. Create and execute a proactive resolution strategy utilizing the facts gathered during the investigation of adjuster level claims. Establishes ultimate probable reserve as information comes available, reviewing and pro-actively managing on diary as evidenced in Claim Notes, under limited supervision. Ability to refer and ensure quality and timely carrier reporting. Thorough understanding of the litigation process. Early identification of the probability of settlement with moderate supervision. Recognise and proactively pursue resolution opportunities of adjuster level claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal outcome with moderate supervision. Recognise and proactively pursue recovery opportunities on adjuster level claims at earliest point. Demonstrates the ability to communicate in a complete, concise and logical manner. Supervisor input needed for complex or difficult situations. Demonstrates ability to prepare and present adjuster level claims while showing confidence and poise. Ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and Service Instructions. Makes suggestions to solve problems. Why Gallagher Bassett? As the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management services on behalf of our clients within the Commercial and Local Authority Sectors. We have a number of departments within Gallagher Bassett, enabling you to progress your career in whichever direction you desire. We welcome the option to work in any of our office locations across the UK as follows: Tamworth Blisworth Llantrisant Ipswich Chelmsford Horsham At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best. By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth. What can Gallagher Bassett offer you? Fully funded Qualifications, and Learning and Development Courses 25 Days Annual Leave, Plus Bank Holidays Pension Package Subsidised Gym Membership Life Assurance Group Income Protection Season Ticket Loans Gallagher Benefits Choice Portal Employee Stock Purchase Plan Do you feel you meet the criteria for the position of Motor Claims Adjuster - Level 5? If so, we encourage you to apply today. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Should you be successful, you will be subject to a variety of checks including: a basic DBS disclosure and references.
Dec 19, 2022
Full time
Motor Claims Adjuster - Level 5 Remote working available Based in our Ipswich waterfront office or remotely, the purpose of this role is to investigate insurance claims to determine the extent of liability on behalf on the client. The role will involve examining the damages to people and property (homes, vehicles and offices), as well as communicating with third parties to determine the amount of money owed. You will be managing the own damage and Third Party repair process from beginning to end. Primary Responsibilities: Review and record claims on our in-house system within product standards, check policy coverage and allocate appropriate codes and reserves. Make liability enquiries, in accordance with Adjuster's Manual, using most appropriate method (phone, correspondence, field visit). Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with GB realistic reserving philosophy. Clearly explain decisions on liability, negotiating settlement within authority level where appropriate. Respond to all written and phone enquiries clearly, courteously and promptly. Review claims regularly using diary system to ensure accurate reserves and timely closure. Develop relationships with clients by providing a friendly, efficient service. Liaise with and control own solicitors to ensure cases not abandoned to them. Assist in general office administration (eg post, printing, order supplies, maintaining equipment) to ensure smooth running of office. Comply with all Gallagher Bassett and office procedures. Actively participate in Gallagher Bassett training programme. Essential Skills: Ability to verify and analyse coverage of adjuster level claims with moderate supervisor oversight. Ability to investigate adjuster level claims, build rapport with involved parties and establish facts of the case sufficient to support claims strategy with moderate supervisor oversight. Determining liability/compensability on adjuster level claims. Create and execute a proactive resolution strategy utilizing the facts gathered during the investigation of adjuster level claims. Establishes ultimate probable reserve as information comes available, reviewing and pro-actively managing on diary as evidenced in Claim Notes, under limited supervision. Ability to refer and ensure quality and timely carrier reporting. Thorough understanding of the litigation process. Early identification of the probability of settlement with moderate supervision. Recognise and proactively pursue resolution opportunities of adjuster level claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal outcome with moderate supervision. Recognise and proactively pursue recovery opportunities on adjuster level claims at earliest point. Demonstrates the ability to communicate in a complete, concise and logical manner. Supervisor input needed for complex or difficult situations. Demonstrates ability to prepare and present adjuster level claims while showing confidence and poise. Ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and Service Instructions. Makes suggestions to solve problems. Why Gallagher Bassett? As the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management services on behalf of our clients within the Commercial and Local Authority Sectors. We have a number of departments within Gallagher Bassett, enabling you to progress your career in whichever direction you desire. We welcome the option to work in any of our office locations across the UK as follows: Tamworth Blisworth Llantrisant Ipswich Chelmsford Horsham At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best. By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth. What can Gallagher Bassett offer you? Fully funded Qualifications, and Learning and Development Courses 25 Days Annual Leave, Plus Bank Holidays Pension Package Subsidised Gym Membership Life Assurance Group Income Protection Season Ticket Loans Gallagher Benefits Choice Portal Employee Stock Purchase Plan Do you feel you meet the criteria for the position of Motor Claims Adjuster - Level 5? If so, we encourage you to apply today. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Should you be successful, you will be subject to a variety of checks including: a basic DBS disclosure and references.
JOB TITLE: Building Manager LOCATION: London SW17 SALARY: up to £35,000 per annum HOURS OF WORK: Monday to Friday 9am to 5pm This is an excellent opportunity for an experienced Residential Building Manager to join an extremely high end property consisting of 670 apartments and ensure that 5 service is presented at all times. AIM OF POST: To assume overall responsibility for the day to day management of the building. To Liaise with Landlord's personnel, contractors and specialists as required in the performance of the duties required to carry out this roll. MAIN DUTIES AND RESPONSIBILITIES Supervisory To maintain an effective managerial relationship with staff, ensuring that they remain highly motivated and that their work is of the required standard. Ongoing liaison with, and reporting to the managing agent will be required. To agree work rotas with the managing agent and setting daily tasks for each staff team. To arrange induction training of new staff on all procedures and to train staff to ensure that they are familiar with relevant procedures, and that these are adhered to at all times. To set an example for all staff members by remaining courteous and helpful to all occupiers as well as to members of the public, staff, guests and to contractors employed on the Estate. To monitor and review all logs and systems of record keeping in use by all teams of staff within the Building. To deal with administrative matters relating to the management of the Building and staff. To work closely in co-operation with the managing agent, keeping them well informed of events and issues, which affect the building. To provide written building reports to the managing agents on a weekly basis. To oversee the operation of all service contracts relating to the estate, and to liaise with the managing agent with regard to their effectiveness. In consultation with the managing agent, assist in the development and management of long term maintenance plans for the Building. To be responsible for all matters of a Health & Safety nature, relating to the estate. This includes assessing training needs, maintenance of log books, accident reporting procedures, compliance with COSHH regulations and contractor permit to work procedures. General The Building Manager is expected to be flexible and undertake reasonable additional duties as required by the managing agent, the resident management companies or the freeholder. To report any defect or health and safety concern, no matter what it's nature, to your line manager.
Dec 16, 2022
Full time
JOB TITLE: Building Manager LOCATION: London SW17 SALARY: up to £35,000 per annum HOURS OF WORK: Monday to Friday 9am to 5pm This is an excellent opportunity for an experienced Residential Building Manager to join an extremely high end property consisting of 670 apartments and ensure that 5 service is presented at all times. AIM OF POST: To assume overall responsibility for the day to day management of the building. To Liaise with Landlord's personnel, contractors and specialists as required in the performance of the duties required to carry out this roll. MAIN DUTIES AND RESPONSIBILITIES Supervisory To maintain an effective managerial relationship with staff, ensuring that they remain highly motivated and that their work is of the required standard. Ongoing liaison with, and reporting to the managing agent will be required. To agree work rotas with the managing agent and setting daily tasks for each staff team. To arrange induction training of new staff on all procedures and to train staff to ensure that they are familiar with relevant procedures, and that these are adhered to at all times. To set an example for all staff members by remaining courteous and helpful to all occupiers as well as to members of the public, staff, guests and to contractors employed on the Estate. To monitor and review all logs and systems of record keeping in use by all teams of staff within the Building. To deal with administrative matters relating to the management of the Building and staff. To work closely in co-operation with the managing agent, keeping them well informed of events and issues, which affect the building. To provide written building reports to the managing agents on a weekly basis. To oversee the operation of all service contracts relating to the estate, and to liaise with the managing agent with regard to their effectiveness. In consultation with the managing agent, assist in the development and management of long term maintenance plans for the Building. To be responsible for all matters of a Health & Safety nature, relating to the estate. This includes assessing training needs, maintenance of log books, accident reporting procedures, compliance with COSHH regulations and contractor permit to work procedures. General The Building Manager is expected to be flexible and undertake reasonable additional duties as required by the managing agent, the resident management companies or the freeholder. To report any defect or health and safety concern, no matter what it's nature, to your line manager.
Worth Recruiting - Property Industry Recruitment HEAD OF PROPERTY MANAGEMENT - Residential Estate Agency Location: Docklands, E14 Salary: £45k Position: Permanent - Full Time An opportunity has arisen for an experienced Property Manager for a role as Head of Property Management. The role is for a candidatewith superb supervisory skills and the opportunity is with a dynamic, forward-thinking property company with offices in East and South East London. You will be overseeing the daily management and supervision of the Property Management team, which is based in East London and covers the surrounding area. Your role will be to ensure that outstanding levels of customer service are being delivered as well as being able to help your team build solid relationships with contractors, maintenance people and of course your company's lettings representatives. The ideal candidate must have extensive previous experience is residential Property Management and have had people / team management or supervisory responsibilities as a minimum. You will possess the skills to effectively manage and develop the team, increase the levels of service, grow the number of managed properties and the profitability of the department whilst upholding and maintaining current legislation and standards. Skills: The skills required for this Head of Property Management role will include: Previous experience in Property Management Comprehensive supervisory level experience IRPM or ARLA accreditation preferred (Not essential) Administration of Section 21 Notices Demonstrate a professional approach to customer service Have excellent inter-personal skills Excellent telephone manner Have superb organisational skills and be able to prioritise workload Be able to thrive in a fast-paced environment. Live in the local area (East or South East London) Our Client: Our client is an independent Sales and Lettings agency based in the Berkshire & Oxfordshire area that offers expert advice in all areas of sales and lettings. Benefits: Numerous benefits with this Head of Property Management role include: Competitive salary Excellent local reputation Great future career progression Contact Us: If you are interested in this role as a Head of Property Management please contact the Property Recruitment Team at Worth Recruiting and please send us a copy of your CV. Worth Recruiting - Property Industry Recruitment provides a bespoke recruitment service to the Property Industry including roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management and Financial Services. You are always welcome to call our office and talk, in complete confidence, to one of our recruitment experts. Call us today or visit our website: worthrecruiting.me. Please Note: Worth Recruiting are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Worth Recruiting processing and storing your data only for the purposes of your job search. Feedback: We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the Worth Recruiting team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future. Confidentiality: All communications with staff at Worth Recruiting are completely confidential. We will always want to have a conversation with you before we are able to submit your CV to our client. Quote: job WR35271 - Head of Property Management
Dec 12, 2022
Full time
Worth Recruiting - Property Industry Recruitment HEAD OF PROPERTY MANAGEMENT - Residential Estate Agency Location: Docklands, E14 Salary: £45k Position: Permanent - Full Time An opportunity has arisen for an experienced Property Manager for a role as Head of Property Management. The role is for a candidatewith superb supervisory skills and the opportunity is with a dynamic, forward-thinking property company with offices in East and South East London. You will be overseeing the daily management and supervision of the Property Management team, which is based in East London and covers the surrounding area. Your role will be to ensure that outstanding levels of customer service are being delivered as well as being able to help your team build solid relationships with contractors, maintenance people and of course your company's lettings representatives. The ideal candidate must have extensive previous experience is residential Property Management and have had people / team management or supervisory responsibilities as a minimum. You will possess the skills to effectively manage and develop the team, increase the levels of service, grow the number of managed properties and the profitability of the department whilst upholding and maintaining current legislation and standards. Skills: The skills required for this Head of Property Management role will include: Previous experience in Property Management Comprehensive supervisory level experience IRPM or ARLA accreditation preferred (Not essential) Administration of Section 21 Notices Demonstrate a professional approach to customer service Have excellent inter-personal skills Excellent telephone manner Have superb organisational skills and be able to prioritise workload Be able to thrive in a fast-paced environment. Live in the local area (East or South East London) Our Client: Our client is an independent Sales and Lettings agency based in the Berkshire & Oxfordshire area that offers expert advice in all areas of sales and lettings. Benefits: Numerous benefits with this Head of Property Management role include: Competitive salary Excellent local reputation Great future career progression Contact Us: If you are interested in this role as a Head of Property Management please contact the Property Recruitment Team at Worth Recruiting and please send us a copy of your CV. Worth Recruiting - Property Industry Recruitment provides a bespoke recruitment service to the Property Industry including roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management and Financial Services. You are always welcome to call our office and talk, in complete confidence, to one of our recruitment experts. Call us today or visit our website: worthrecruiting.me. Please Note: Worth Recruiting are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Worth Recruiting processing and storing your data only for the purposes of your job search. Feedback: We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the Worth Recruiting team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future. Confidentiality: All communications with staff at Worth Recruiting are completely confidential. We will always want to have a conversation with you before we are able to submit your CV to our client. Quote: job WR35271 - Head of Property Management
Blue Arrow Derby is proud to be working in partnership with a leading legal and professional service client, who due to expansion are looking to recruit Caseworkers to join their Remortgages team on a full-time permanent basis based at their office in Leeds. What does the Caseworker role involve? The successful candidate will be required to undertake their own administration and handle their own telephone calls in relation to their high-volume caseload. Hours: 37.5 hour per week - 8:30am - 5:00pm or 9 - 5:30pm (Mon-Fri) Salary: £20,000 - £22,000 What will you be doing in the Caseworker role? An ability to manage a caseload of a minimum of 200 new Remortgages instructions per month Liaise with the client, and borrower and broker where necessary Carry out a title investigation Carry out identification checks Obtain a redemption statement for every charge affecting the property Check the mortgage offer Chase any outstanding documentation required to proceed to completion Set a suitable date for completion in accordance with the client and borrower requirements Carry out any searches required on the property or borrower Process completion Deal efficiently and effectively with telephone calls and emails made by the client, borrower or third party and respond within the client timelines for such tasks Refer technical issues to non-fast track team Always keep all parties in the transaction up to date such as client, introducer, borrower, or broker To aid on transactional matters as required Ensure the case management system is used to process all relevant aspects of the transaction. Ensure that accurate information is input onto the database. Ensure the Team Supervisor is made aware immediately of any issues which may lead to a problem or complaint. What will you bring to the Caseworker role? At least a year's previous experience within customer service/administration Previous experience within a fast-paced office environment is essential Proven ability to process tasks in a volume caseload and to working in a high-volume environment. Proven IT skills, in particular experience of using a case management system. An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets. A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately. A flexible and adaptable approach to work. Strong commitment to client care and to providing a friendly and helpful service. Excellent written and verbal communication skills. A self-starter with a 'can do' approach to work, used to demonstrating initiative Experience of working within a team environment and of supporting others Why should you apply for the Caseworker role? Flexible working Working from home opportunities (after successful training and probationary period) IT equipment provided by company Training and development opportunities 23 days holiday (plus bank holidays) rising to 25 days after 5 years' service Standard auto enrolment pension - 3% 2 death in service Access to group private medical scheme which provides discount Eye test vouchers for Specsavers Christmas party plus an annual conference Sociable team and have that great culture generally How to get to the Caseworker role? Our client is based in Leeds City Centre, so if you have access to your own car and live in surrounding areas, great! This site is also easily commutable via public transport - bus stops and train station are a 5-10-minute walk from the site. Please note there in no on-site parking available, but ample city centre car parks nearby. How to apply for the Caseworker role? If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.
Dec 06, 2022
Full time
Blue Arrow Derby is proud to be working in partnership with a leading legal and professional service client, who due to expansion are looking to recruit Caseworkers to join their Remortgages team on a full-time permanent basis based at their office in Leeds. What does the Caseworker role involve? The successful candidate will be required to undertake their own administration and handle their own telephone calls in relation to their high-volume caseload. Hours: 37.5 hour per week - 8:30am - 5:00pm or 9 - 5:30pm (Mon-Fri) Salary: £20,000 - £22,000 What will you be doing in the Caseworker role? An ability to manage a caseload of a minimum of 200 new Remortgages instructions per month Liaise with the client, and borrower and broker where necessary Carry out a title investigation Carry out identification checks Obtain a redemption statement for every charge affecting the property Check the mortgage offer Chase any outstanding documentation required to proceed to completion Set a suitable date for completion in accordance with the client and borrower requirements Carry out any searches required on the property or borrower Process completion Deal efficiently and effectively with telephone calls and emails made by the client, borrower or third party and respond within the client timelines for such tasks Refer technical issues to non-fast track team Always keep all parties in the transaction up to date such as client, introducer, borrower, or broker To aid on transactional matters as required Ensure the case management system is used to process all relevant aspects of the transaction. Ensure that accurate information is input onto the database. Ensure the Team Supervisor is made aware immediately of any issues which may lead to a problem or complaint. What will you bring to the Caseworker role? At least a year's previous experience within customer service/administration Previous experience within a fast-paced office environment is essential Proven ability to process tasks in a volume caseload and to working in a high-volume environment. Proven IT skills, in particular experience of using a case management system. An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets. A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately. A flexible and adaptable approach to work. Strong commitment to client care and to providing a friendly and helpful service. Excellent written and verbal communication skills. A self-starter with a 'can do' approach to work, used to demonstrating initiative Experience of working within a team environment and of supporting others Why should you apply for the Caseworker role? Flexible working Working from home opportunities (after successful training and probationary period) IT equipment provided by company Training and development opportunities 23 days holiday (plus bank holidays) rising to 25 days after 5 years' service Standard auto enrolment pension - 3% 2 death in service Access to group private medical scheme which provides discount Eye test vouchers for Specsavers Christmas party plus an annual conference Sociable team and have that great culture generally How to get to the Caseworker role? Our client is based in Leeds City Centre, so if you have access to your own car and live in surrounding areas, great! This site is also easily commutable via public transport - bus stops and train station are a 5-10-minute walk from the site. Please note there in no on-site parking available, but ample city centre car parks nearby. How to apply for the Caseworker role? If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.
Senior Building Surveyor MRICS - London If you're an experienced Senior Building Surveyor who wants a career working for consultancy that plays to your strengths then keep reading. Join one of the growing London based-teams as a Senior Building Surveyor and you'll discover a culture focused on helping you flourish as a professional. The Buildings division works with clients across many sectors, both in the private sector as well as in central & local government and the health & education sectors. You'll be part of professional team that understands the distinctive challenges and responsibilities that come from working in a cross-sector client base. The clear focus on delivering exceptional outcomes for our clients means that you can be confident of making an important and positive contribution. Your day-to day responsibilities (outline): Provide sound and reasoned technical and professional advice to clients or internal stakeholders relating to the Building Surveying scope of services, which will include: design and specification contract administration party wall matters dilapidations historic building conservation technical due diligence (TDD) and surveys, including for pre-acquisition, stock condition, validation and building defect/pathology purposes Take responsibility for the delivery of projects (generally Assist with the development of Building Surveying services, responding to market opportunities From time to time you may act as an APC Candidate's Supervisor. What you have to offer: MRICS qualified, with at least 2 years PQE Good communication skills with a pro-active approach and 'can do' attitude Have detailed and thorough knowledge of both traditional and modern building construction technology and techniques Team player and capable of influencing others to achieve necessary output A strong track record as a professional Building Surveyor, showing the desire for a progressive career structure Experience of property refurbishment and maintenance Experience of controlling quality on projects Experience of leading challenging projects Experience in 'professional' Building Surveying work streams, eg. dilapidations, party wall consultancy, TDD, surveys etc An energetic and motivated professional with natural drive, innovation and flair A tenacious individual who asks questions, listens to answers, defines problems and implements change A broad thinker and problem solver who can take a commercial view of property and asset management An ambition to drive the business forward and an interest to develop both new and existing services An ability to develop business through building strong working relationships, internally and externally A commercially aware and financially astute individual A clear thinking person demonstrating attention to detail who is well organised and can operate independently under a broad direction What's on Offer: They offer a dynamic challenging job with international focus in a pleasant working climate, attention to education and a competitive remuneration package reflecting the seniority of the role. You will have a great deal of responsibility with endless opportunity for impact and freedom for initiatives. Given the international spread of the business a certain level of flexibility in working hours is important. They offer a fantastic working environment where you own your destiny and will be encouraged to forge a successful career. In addition, they offer some excellent benefits. If you are a Chartered Building Surveyor and are looking for a challenge but want to work for a company that will nourish your development too, then apply today to
Nov 24, 2022
Full time
Senior Building Surveyor MRICS - London If you're an experienced Senior Building Surveyor who wants a career working for consultancy that plays to your strengths then keep reading. Join one of the growing London based-teams as a Senior Building Surveyor and you'll discover a culture focused on helping you flourish as a professional. The Buildings division works with clients across many sectors, both in the private sector as well as in central & local government and the health & education sectors. You'll be part of professional team that understands the distinctive challenges and responsibilities that come from working in a cross-sector client base. The clear focus on delivering exceptional outcomes for our clients means that you can be confident of making an important and positive contribution. Your day-to day responsibilities (outline): Provide sound and reasoned technical and professional advice to clients or internal stakeholders relating to the Building Surveying scope of services, which will include: design and specification contract administration party wall matters dilapidations historic building conservation technical due diligence (TDD) and surveys, including for pre-acquisition, stock condition, validation and building defect/pathology purposes Take responsibility for the delivery of projects (generally Assist with the development of Building Surveying services, responding to market opportunities From time to time you may act as an APC Candidate's Supervisor. What you have to offer: MRICS qualified, with at least 2 years PQE Good communication skills with a pro-active approach and 'can do' attitude Have detailed and thorough knowledge of both traditional and modern building construction technology and techniques Team player and capable of influencing others to achieve necessary output A strong track record as a professional Building Surveyor, showing the desire for a progressive career structure Experience of property refurbishment and maintenance Experience of controlling quality on projects Experience of leading challenging projects Experience in 'professional' Building Surveying work streams, eg. dilapidations, party wall consultancy, TDD, surveys etc An energetic and motivated professional with natural drive, innovation and flair A tenacious individual who asks questions, listens to answers, defines problems and implements change A broad thinker and problem solver who can take a commercial view of property and asset management An ambition to drive the business forward and an interest to develop both new and existing services An ability to develop business through building strong working relationships, internally and externally A commercially aware and financially astute individual A clear thinking person demonstrating attention to detail who is well organised and can operate independently under a broad direction What's on Offer: They offer a dynamic challenging job with international focus in a pleasant working climate, attention to education and a competitive remuneration package reflecting the seniority of the role. You will have a great deal of responsibility with endless opportunity for impact and freedom for initiatives. Given the international spread of the business a certain level of flexibility in working hours is important. They offer a fantastic working environment where you own your destiny and will be encouraged to forge a successful career. In addition, they offer some excellent benefits. If you are a Chartered Building Surveyor and are looking for a challenge but want to work for a company that will nourish your development too, then apply today to
Job Title Legal Administration Assistant Closing Date 30-Aug-2022 Position Full Time Business Entity Gateley Legal Department Residential Development Location Leeds - United Kingdom Job Type Experienced Hire Description The Role We have three exciting new entry-level opportunities suited to individuals who are looking to gain some hands-on legal experience alongside a team of highly regarded professionals. The successful candidates will work within our new post-completion team working nationally with the Real Estate and Residential Development Units. The successful candidates will assist fee earners with the following: Dealing with post-completion matters for all purchases and new leases; Drafting legal documents such as licences and releases of charges; Assisting with scheduling, creating and managing data sites; Assisting on portfolio transactions; Arranging title indemnity insurance; Assisting with admin preparation; Assisting with obtaining and distributing updates to progress transactions; and Communicating verbally and in writing with a variety of recipients. Alongside the day-to-day role, the successful candidates will study towards the Level 3 Business Administrator apprenticeship qualification with Leeds City College. We will provide full training and support for these positions, including allocating dedicated supervisors and mentors. The Teams Our national Real Estate team has an outstanding reputation for its technical and commercial expertise across all disciplines, including commercial development, commercial investment, mixed-use development, landlord and tenant, retail and leisure, finance, real estate litigation, planning and environmental. The Leeds team has an enviable reputation for specialising in real estate development, finance, investment and joint ventures and complex real estate development matters including town centre regeneration, retail office and distribution parks and residential promotion and collaboration. Clients include major house builders, public sector sponsors and occupiers, investors, financiers, and corporate occupiers. Our Housebuilding Team specialises in residential development - and nothing else. With over 230 specialists, we have the largest residential development team in the UK offering a complete acquisition to disposal service. The team acts for national and regional housebuilders, promoters and institutional landowners on new residential developments of up to 6,500 new homes. Each of our plot sales hubs in the South, the Midlands and the North on average handle approximately 4,000 plots sales per annum. Each Plot Sales Hub comprises four teams who work together to support plot sale transactions: site set up; plot sales; part exchange; and infrastructure. The site set up stage is key to ensuring that plot sales run as smoothly as possible, reducing the length of sales times and avoiding delays. Each site set up team consists of experienced lawyers who understand the process from acquisition through to plot sales. The Person Applicants will need to have at least five GCSE's graded A - C/9-4, or equivalent. No previous legal experience is necessary; we will provide full training and support for these roles. Teamwork and collaboration are an important part of our culture, so this is a great opportunity for motivated and enthusiastic team players. Applicants should also be able to demonstrate the following attributes: strong communication skills both written and verbal; the ability to work as part of a team; a keen interest in property law; ability and willingness to learn; attention to detail; strong organisational skills; good IT skills; and discretion and professionalism The Benefits We offer a competitive remuneration package for this role. Our My Flex comprehensive rewards package includes options covering annual leave (and the benefit of purchasing extra days), cycle to work, critical illness benefit, employee assistance programme, group personal pension, health care, season ticket loan and many more benefits (grade dependent). With Perks At Work/Home you can select a host of retail benefits that suit your needs alongside a Community Online Academy, free courses for all from fitness to coding to languages to hip hop dance. We have a wide range of learning and development opportunities via our Learn platform to help you develop new skills and progress your career. You will have ongoing support, coaching and feedback to help you succeed. We are Gateley We are forward thinking and straight talking, our approach is to find solutions to the problems that our clients face. Gateley is a legal and professional services group, we are a group of formidable experts in all areas of law and business. Passionate problem solvers, we get our kicks from finding the right answers and getting our legal and business clients where they need to be. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. Being part of Gateley is not just about the expertise that you bring; it's about attitude too. The 'Gateley Story' is the story of our people and our culture. It is what has got us to where we are today as a successful business and it's the driving force behind the Gateley Team Spirit and the values that have shaped it. We have a set of shared internal values that capture what the Gateley Team Spirit is and this includes five elements that bind us all together as one Gateley: Ambitious for Success, Forward Thinking, Room to Breathe, Trusted to Do and Working Together. . Every year across the group, we recognise members of our team that have gone and above and beyond and have lived these shared values. They are recognised at our annual Gateley Team Spirit awards. Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. We are proud to have been recognised by The Law Society as gold standard for our Diversity and Inclusion Charter and to be Stonewall Diversity Champions. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.
Aug 02, 2022
Full time
Job Title Legal Administration Assistant Closing Date 30-Aug-2022 Position Full Time Business Entity Gateley Legal Department Residential Development Location Leeds - United Kingdom Job Type Experienced Hire Description The Role We have three exciting new entry-level opportunities suited to individuals who are looking to gain some hands-on legal experience alongside a team of highly regarded professionals. The successful candidates will work within our new post-completion team working nationally with the Real Estate and Residential Development Units. The successful candidates will assist fee earners with the following: Dealing with post-completion matters for all purchases and new leases; Drafting legal documents such as licences and releases of charges; Assisting with scheduling, creating and managing data sites; Assisting on portfolio transactions; Arranging title indemnity insurance; Assisting with admin preparation; Assisting with obtaining and distributing updates to progress transactions; and Communicating verbally and in writing with a variety of recipients. Alongside the day-to-day role, the successful candidates will study towards the Level 3 Business Administrator apprenticeship qualification with Leeds City College. We will provide full training and support for these positions, including allocating dedicated supervisors and mentors. The Teams Our national Real Estate team has an outstanding reputation for its technical and commercial expertise across all disciplines, including commercial development, commercial investment, mixed-use development, landlord and tenant, retail and leisure, finance, real estate litigation, planning and environmental. The Leeds team has an enviable reputation for specialising in real estate development, finance, investment and joint ventures and complex real estate development matters including town centre regeneration, retail office and distribution parks and residential promotion and collaboration. Clients include major house builders, public sector sponsors and occupiers, investors, financiers, and corporate occupiers. Our Housebuilding Team specialises in residential development - and nothing else. With over 230 specialists, we have the largest residential development team in the UK offering a complete acquisition to disposal service. The team acts for national and regional housebuilders, promoters and institutional landowners on new residential developments of up to 6,500 new homes. Each of our plot sales hubs in the South, the Midlands and the North on average handle approximately 4,000 plots sales per annum. Each Plot Sales Hub comprises four teams who work together to support plot sale transactions: site set up; plot sales; part exchange; and infrastructure. The site set up stage is key to ensuring that plot sales run as smoothly as possible, reducing the length of sales times and avoiding delays. Each site set up team consists of experienced lawyers who understand the process from acquisition through to plot sales. The Person Applicants will need to have at least five GCSE's graded A - C/9-4, or equivalent. No previous legal experience is necessary; we will provide full training and support for these roles. Teamwork and collaboration are an important part of our culture, so this is a great opportunity for motivated and enthusiastic team players. Applicants should also be able to demonstrate the following attributes: strong communication skills both written and verbal; the ability to work as part of a team; a keen interest in property law; ability and willingness to learn; attention to detail; strong organisational skills; good IT skills; and discretion and professionalism The Benefits We offer a competitive remuneration package for this role. Our My Flex comprehensive rewards package includes options covering annual leave (and the benefit of purchasing extra days), cycle to work, critical illness benefit, employee assistance programme, group personal pension, health care, season ticket loan and many more benefits (grade dependent). With Perks At Work/Home you can select a host of retail benefits that suit your needs alongside a Community Online Academy, free courses for all from fitness to coding to languages to hip hop dance. We have a wide range of learning and development opportunities via our Learn platform to help you develop new skills and progress your career. You will have ongoing support, coaching and feedback to help you succeed. We are Gateley We are forward thinking and straight talking, our approach is to find solutions to the problems that our clients face. Gateley is a legal and professional services group, we are a group of formidable experts in all areas of law and business. Passionate problem solvers, we get our kicks from finding the right answers and getting our legal and business clients where they need to be. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. Being part of Gateley is not just about the expertise that you bring; it's about attitude too. The 'Gateley Story' is the story of our people and our culture. It is what has got us to where we are today as a successful business and it's the driving force behind the Gateley Team Spirit and the values that have shaped it. We have a set of shared internal values that capture what the Gateley Team Spirit is and this includes five elements that bind us all together as one Gateley: Ambitious for Success, Forward Thinking, Room to Breathe, Trusted to Do and Working Together. . Every year across the group, we recognise members of our team that have gone and above and beyond and have lived these shared values. They are recognised at our annual Gateley Team Spirit awards. Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. We are proud to have been recognised by The Law Society as gold standard for our Diversity and Inclusion Charter and to be Stonewall Diversity Champions. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.
Senior Spotfire Developer Discover what our 25,000+ employees already know: work here matters everywhere. We're a growing and evolving biopharmaceutical industry leader, which means you'll have endless opportunities to work with experts around the world and build the career you've dreamed of. As a part of the Syneos Health team, you'll help us deliver results for a rewarding reason - we improve patients' lives around the world. Because to us, a patient isn't just a number, they're our family, friends, and neighbors. Why Syneos Health • means we're committed to our Total Self culture - where everyone can authentically be themselves. Our Total Self culture is what unites us globally, and we know every person's unique contributions make a difference. • We believe our success is a direct result of the people who are driving it - you! We value your dedication to care for our customers and patients, so we want to focus on taking care of you. That's why we offer a comprehensive benefits program encompassing your total health - physical, mental and financial. • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong. JOB SUMMARY Serves as lead Spotfire Clinical Programmer to manage and support all functional tasks and project deliverables from single study assignments to large programs of studies. Manages multiple project timelines and deliverable whilst leading less experienced programmers. Designs, writes, validates, and maintains software to meet specifications. As senior technical subject matter expert, supports internal and external customers for assigned tools including but not limited to Spotfire, R and Python scripts within Spotfire, file transfer automation tools, and occasional use of other data manipulation/analysis languages such as SQL, HQL, and SAS. Proactively monitors applications for performance and/or system errors. Manages external application vendor issues, integrations, and implementations. JOB RESPONSIBILITIES Utilizes assigned development tools to design, write, validate, and maintain software to meet specifications in a timely and productive manner following standard development procedures. Create complex Spotfire Dashboards or Reports Using Tibco Spotfire. Develop cross table, Bar chart, Tree map and complex reports which involves Property Controls, Custom Expressions, and scripting. Develop specifications for visualizing CRF data sets such as routine listings, tables and figures. Receive and process external data, and validate data sets, tables, listings, and figures. Create data visualizations (Tables/Graphs) in SPOTFIRE based on ad-hoc requirements. Move visualizations to production through development stages per existing process Collaboratively engage clinical scientists, medical reviewers, and other professionals to provide compelling and efficient data review capabilities Review selected panels and rules for design and usability, and also to prevent storage, reporting or standards issues. Authors and maintains all required documentation, including the development of specifications, programs, validation and UAT efforts in support of Spotfire products development, import setup and processing, export setup and processing, listings, and custom reports. Serves on project teams to coordinate and lead development activities for Spotfire clinical programming projects. Attends meetings, participates in discussions, uses an analytical approach to problem solving, focuses on deliverables, and provides constructive feedback. Keeps those responsible for project management informed of any issues that might impact project target dates, scope, or budget and escalates potential problems effectively and in a timely manner. Balances multiple task assignments and communicates needs to supervisor to obtain needed resources. Ensures high quality deliverables by providing senior review of study level/program level/multi study core deliveries for accuracy. Attends sponsor audits and assists with in-progress audits. Reviews and provide input on study budgets and monitors scope of assigned work to actual work, alerting management of potential change orders; manages and executes the change order to completion. Provides input and supporting details for change orders. Provides leadership, training, guidance, and support to other department members based upon expertise in specific skill sets. Possesses and maintains a broad overall knowledge in the fields of data analytics, clinical programming and clinical data management by reading related literature, self-training, attending training classes, attending professional meetings, etc. QUALIFICATION REQUIREMENTS Bachelor's degree, Master's degree preferred, In lieu of Bachelor's degree, equivalent related education and experience. Preferred experience using Spotfire for analysis of clinical data of 5+ years Minimum experience in Spotfire Programmer Role for more than 3+ years - experience using similar data analytics platforms may be considered Preferred experience analyzing data from Medidata RAVE EDC of 1+ years (other EDC systems may also be considered) Ability to deal effectively with sponsors and internal customers at all levels. Excellent communication and interpersonal skills, both written and spoken, with an ability to inform. Demonstrated experience in managing multiple priorities in a highly dynamic environment Experience working in a matrix-structured environment is preferred Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), email, and voicemail Experience with programming languages, such as PL/SQL, SAS, C#, or VB preferred. SUMMARY OF RELEVANT SKILLS Spotfire 10.x and later Python for automation within Spotfire R scripting for data enrichment and analysis within Spotfire Analysis of clinical data sets (CRFs, labs, etc.) Data acquisition planning Merging data from multiple sources SAS programming including data analytics Query languages such as SQL, HQL, Spark Gathering analytics requirements and designing visualizations User interface design and configuration using DHTML, JavaScript, and CSS Spotfire administration and architecture Clinical Database design and programming (such as Rave EDC) Get to know Syneos Health We are the only full-service biopharmaceutical solutions company in the world. That means we bring together the best clinical and commercial minds to create a better, smarter, faster way to get medicines into the hands of patients who need it most. Learn more about Syneos Health. Additional Information: Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. "Syneos Health is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Syneos Health is willing to provide reasonable accommodations required for a medical condition or disability."
Jul 09, 2022
Full time
Senior Spotfire Developer Discover what our 25,000+ employees already know: work here matters everywhere. We're a growing and evolving biopharmaceutical industry leader, which means you'll have endless opportunities to work with experts around the world and build the career you've dreamed of. As a part of the Syneos Health team, you'll help us deliver results for a rewarding reason - we improve patients' lives around the world. Because to us, a patient isn't just a number, they're our family, friends, and neighbors. Why Syneos Health • means we're committed to our Total Self culture - where everyone can authentically be themselves. Our Total Self culture is what unites us globally, and we know every person's unique contributions make a difference. • We believe our success is a direct result of the people who are driving it - you! We value your dedication to care for our customers and patients, so we want to focus on taking care of you. That's why we offer a comprehensive benefits program encompassing your total health - physical, mental and financial. • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong. JOB SUMMARY Serves as lead Spotfire Clinical Programmer to manage and support all functional tasks and project deliverables from single study assignments to large programs of studies. Manages multiple project timelines and deliverable whilst leading less experienced programmers. Designs, writes, validates, and maintains software to meet specifications. As senior technical subject matter expert, supports internal and external customers for assigned tools including but not limited to Spotfire, R and Python scripts within Spotfire, file transfer automation tools, and occasional use of other data manipulation/analysis languages such as SQL, HQL, and SAS. Proactively monitors applications for performance and/or system errors. Manages external application vendor issues, integrations, and implementations. JOB RESPONSIBILITIES Utilizes assigned development tools to design, write, validate, and maintain software to meet specifications in a timely and productive manner following standard development procedures. Create complex Spotfire Dashboards or Reports Using Tibco Spotfire. Develop cross table, Bar chart, Tree map and complex reports which involves Property Controls, Custom Expressions, and scripting. Develop specifications for visualizing CRF data sets such as routine listings, tables and figures. Receive and process external data, and validate data sets, tables, listings, and figures. Create data visualizations (Tables/Graphs) in SPOTFIRE based on ad-hoc requirements. Move visualizations to production through development stages per existing process Collaboratively engage clinical scientists, medical reviewers, and other professionals to provide compelling and efficient data review capabilities Review selected panels and rules for design and usability, and also to prevent storage, reporting or standards issues. Authors and maintains all required documentation, including the development of specifications, programs, validation and UAT efforts in support of Spotfire products development, import setup and processing, export setup and processing, listings, and custom reports. Serves on project teams to coordinate and lead development activities for Spotfire clinical programming projects. Attends meetings, participates in discussions, uses an analytical approach to problem solving, focuses on deliverables, and provides constructive feedback. Keeps those responsible for project management informed of any issues that might impact project target dates, scope, or budget and escalates potential problems effectively and in a timely manner. Balances multiple task assignments and communicates needs to supervisor to obtain needed resources. Ensures high quality deliverables by providing senior review of study level/program level/multi study core deliveries for accuracy. Attends sponsor audits and assists with in-progress audits. Reviews and provide input on study budgets and monitors scope of assigned work to actual work, alerting management of potential change orders; manages and executes the change order to completion. Provides input and supporting details for change orders. Provides leadership, training, guidance, and support to other department members based upon expertise in specific skill sets. Possesses and maintains a broad overall knowledge in the fields of data analytics, clinical programming and clinical data management by reading related literature, self-training, attending training classes, attending professional meetings, etc. QUALIFICATION REQUIREMENTS Bachelor's degree, Master's degree preferred, In lieu of Bachelor's degree, equivalent related education and experience. Preferred experience using Spotfire for analysis of clinical data of 5+ years Minimum experience in Spotfire Programmer Role for more than 3+ years - experience using similar data analytics platforms may be considered Preferred experience analyzing data from Medidata RAVE EDC of 1+ years (other EDC systems may also be considered) Ability to deal effectively with sponsors and internal customers at all levels. Excellent communication and interpersonal skills, both written and spoken, with an ability to inform. Demonstrated experience in managing multiple priorities in a highly dynamic environment Experience working in a matrix-structured environment is preferred Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), email, and voicemail Experience with programming languages, such as PL/SQL, SAS, C#, or VB preferred. SUMMARY OF RELEVANT SKILLS Spotfire 10.x and later Python for automation within Spotfire R scripting for data enrichment and analysis within Spotfire Analysis of clinical data sets (CRFs, labs, etc.) Data acquisition planning Merging data from multiple sources SAS programming including data analytics Query languages such as SQL, HQL, Spark Gathering analytics requirements and designing visualizations User interface design and configuration using DHTML, JavaScript, and CSS Spotfire administration and architecture Clinical Database design and programming (such as Rave EDC) Get to know Syneos Health We are the only full-service biopharmaceutical solutions company in the world. That means we bring together the best clinical and commercial minds to create a better, smarter, faster way to get medicines into the hands of patients who need it most. Learn more about Syneos Health. Additional Information: Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. "Syneos Health is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Syneos Health is willing to provide reasonable accommodations required for a medical condition or disability."
