Locations : Boston London Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do Boston Consulting Group (BCG) is seeking an experienced Global Senior Manager of Customer Experience (CX) Strategy to build and lead the CX function within the global marketing team. This role will focus on developing CX strategies and customer journeys for BCG's top Fortune 500 clients, enhancing global campaigns through data-driven insights, and creating integrated experiences across digital and traditional touchpoints. Reporting to the Global Director of Customer Experience, this role will also manage a small team and collaborate cross-functionally to ensure seamless CX integration. You're Good At Key Responsibilities: CX Strategy & Execution Develop and implement customer experience strategies to enhance BCG's global marketing campaigns targeting top Fortune 500 clients. Build integrated customer journeys to move target audiences from awareness to business discussions, ensuring alignment with commercial goals. Partner with product marketing, analytics, and account teams to ensure CX initiatives are embedded within BCG's global efforts. Persona Development & Customer Insights Conduct in-depth customer research to create buying personas and Ideal Customer Profiles (ICP) that guide engagement strategies. Leverage insights to identify key touchpoints and prioritize strategic focus areas to shape customer journeys and campaigns. Campaign & Journey Mapping Design and execute multi-channel marketing campaigns that align with customer journey touchpoints and drive engagement with key client segments. Develop journey maps for high-value accounts, integrating digital and traditional channels for maximum impact. CX Research & Optimization Lead CX research to continually refine customer journeys and identify new engagement opportunities. Use performance data to track and measure customer satisfaction and engagement, optimizing CX strategies as needed. People Management Manage and mentor 1-2 direct reports focused on user research, content strategy, multi-channel journeys, and CX strategy. Foster a collaborative, high-performance team environment that encourages innovation and growth. Core Competencies Strategic Thinking: Ability to develop actionable insights from customer data to shape CX strategies. Data-Driven: Skilled in analyzing and interpreting data to inform persona development and customer journeys. Communication: Strong verbal and written communication skills, capable of translating complex insights into clear recommendations. Leadership: Proven ability to manage, mentor, and inspire a small team while aligning efforts with broader marketing goals. Project Management: Excellent organizational skills, able to juggle multiple projects and deliver on deadlines. Collaboration: Effective at building cross-functional relationships and working across geographies and functions to drive CX initiatives. What You'll Bring 7-10 years of B2B experience in customer experience, journey mapping, and persona development. Bachelor's degree in Marketing, Business, or a related field (Master's degree preferred). Experience working with cross-functional teams in digital marketing, product development, and analytics. Proven expertise in CX research and journey mapping tools. Strong data analytics skills with experience using platforms like Tableau, Google Analytics, and Adobe Analytics. Familiarity with marketing automation platforms (e.g., Marketo, Salesforce) and ABM tools (e.g., Demandbase). Who You'll Work With CX sits within the BCG Global Marketing team, within Digital Marketing and Products. Your CX Strategist role requires close collaboration with Marketing Analytics, Audience Insights, and Product & Development teams, as well. Within the CX team, you have CX & Journeys, UX, and a designated Account & Commercial Marketing function-similar to traditional ABM, which present you with opportunities to build journeys and strategies in support of Commercial Marketers, Practice Area Marketing (Industry/Function-specific), plus, Business Development, GTM, and Sales focused colleagues. You will collaborate frequently with client account teams, including Managing Directors and Partners, and liaise with cross-functional teams to deliver cohesive, impactful customer journeys that elevate BCG's brand and client relationships. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Dec 03, 2024
Full time
Locations : Boston London Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do Boston Consulting Group (BCG) is seeking an experienced Global Senior Manager of Customer Experience (CX) Strategy to build and lead the CX function within the global marketing team. This role will focus on developing CX strategies and customer journeys for BCG's top Fortune 500 clients, enhancing global campaigns through data-driven insights, and creating integrated experiences across digital and traditional touchpoints. Reporting to the Global Director of Customer Experience, this role will also manage a small team and collaborate cross-functionally to ensure seamless CX integration. You're Good At Key Responsibilities: CX Strategy & Execution Develop and implement customer experience strategies to enhance BCG's global marketing campaigns targeting top Fortune 500 clients. Build integrated customer journeys to move target audiences from awareness to business discussions, ensuring alignment with commercial goals. Partner with product marketing, analytics, and account teams to ensure CX initiatives are embedded within BCG's global efforts. Persona Development & Customer Insights Conduct in-depth customer research to create buying personas and Ideal Customer Profiles (ICP) that guide engagement strategies. Leverage insights to identify key touchpoints and prioritize strategic focus areas to shape customer journeys and campaigns. Campaign & Journey Mapping Design and execute multi-channel marketing campaigns that align with customer journey touchpoints and drive engagement with key client segments. Develop journey maps for high-value accounts, integrating digital and traditional channels for maximum impact. CX Research & Optimization Lead CX research to continually refine customer journeys and identify new engagement opportunities. Use performance data to track and measure customer satisfaction and engagement, optimizing CX strategies as needed. People Management Manage and mentor 1-2 direct reports focused on user research, content strategy, multi-channel journeys, and CX strategy. Foster a collaborative, high-performance team environment that encourages innovation and growth. Core Competencies Strategic Thinking: Ability to develop actionable insights from customer data to shape CX strategies. Data-Driven: Skilled in analyzing and interpreting data to inform persona development and customer journeys. Communication: Strong verbal and written communication skills, capable of translating complex insights into clear recommendations. Leadership: Proven ability to manage, mentor, and inspire a small team while aligning efforts with broader marketing goals. Project Management: Excellent organizational skills, able to juggle multiple projects and deliver on deadlines. Collaboration: Effective at building cross-functional relationships and working across geographies and functions to drive CX initiatives. What You'll Bring 7-10 years of B2B experience in customer experience, journey mapping, and persona development. Bachelor's degree in Marketing, Business, or a related field (Master's degree preferred). Experience working with cross-functional teams in digital marketing, product development, and analytics. Proven expertise in CX research and journey mapping tools. Strong data analytics skills with experience using platforms like Tableau, Google Analytics, and Adobe Analytics. Familiarity with marketing automation platforms (e.g., Marketo, Salesforce) and ABM tools (e.g., Demandbase). Who You'll Work With CX sits within the BCG Global Marketing team, within Digital Marketing and Products. Your CX Strategist role requires close collaboration with Marketing Analytics, Audience Insights, and Product & Development teams, as well. Within the CX team, you have CX & Journeys, UX, and a designated Account & Commercial Marketing function-similar to traditional ABM, which present you with opportunities to build journeys and strategies in support of Commercial Marketers, Practice Area Marketing (Industry/Function-specific), plus, Business Development, GTM, and Sales focused colleagues. You will collaborate frequently with client account teams, including Managing Directors and Partners, and liaise with cross-functional teams to deliver cohesive, impactful customer journeys that elevate BCG's brand and client relationships. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Marketing Manager - Exhibitions £45,000 - £50,000 + Bonus + Company Benefits Hybrid Working London High growth media events business seeks highly talented Exhibition Marketing Manager to lead across their flagship legal expo which attracts and audience of over 5000 people. Our client is a major disruptor in the legal events market, curating large-scale, industry leading must attend legal and tech focused exhibitions. Due to rapid growth across the business the need has arisen to hire a Senior Marketing Manager who will undertake key marketing responsibilities across the business. The Senior Marketing Manager will help to plan, organise and execute innovative marketing campaigns primarily across a mix of integrated solutions ranging from email campaigns, partnerships and social. The successful candidate will be responsible for the planning and implementation of exceptional global marketing campaigns, delivered on time and within budget. The ideal candidate will have a strong track record in event marketing, brilliant attention to detail, highly creative and an excellent team player with the ability to manage multiple projects to a high standard. Crucially, we are also looking for someone who is naturally curious and inquisitive, out going and enjoys networking. There will be scope in this role to attend events and meet with the industry. This role requires someone who is excellent with excel, CRM's and is data driven - proven experience of tracking results is a must for this role. Key Responsibilities: Marketing Manager - Exhibitions Planning and delivering cross-channel digital marketing campaigns for high-growth events (ideally expos) Assisting with the design, production and distribution of all promotional materials relating to the portfolio Writing and proofing copy for a range of marketing platforms & materials including websites, social media, emails and brochures Using digital channels and technologies to enhance the online presence of the business Managing and segmenting data, identifying gaps, developing new data sources and implementing a data build plan Continuous analysis and evaluation of marketing campaigns to improve performance Key Knowledge & Skills Required: 3 years + in event marketing - ideally large-scale exhibitions Solid understanding of the digital media landscape Strategic mindset Proven ability to learn new tools and software quickly and independently Strong experience in areas including insight development and audience segmentation Literate and numerate with exemplary verbal and written English Proficient in Microsoft Office programmes Experience using a CRM system such as Pardot or Salesforce Experience using a website CMS In depth knowledge of marketing performance metrics Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Dec 03, 2024
Full time
Marketing Manager - Exhibitions £45,000 - £50,000 + Bonus + Company Benefits Hybrid Working London High growth media events business seeks highly talented Exhibition Marketing Manager to lead across their flagship legal expo which attracts and audience of over 5000 people. Our client is a major disruptor in the legal events market, curating large-scale, industry leading must attend legal and tech focused exhibitions. Due to rapid growth across the business the need has arisen to hire a Senior Marketing Manager who will undertake key marketing responsibilities across the business. The Senior Marketing Manager will help to plan, organise and execute innovative marketing campaigns primarily across a mix of integrated solutions ranging from email campaigns, partnerships and social. The successful candidate will be responsible for the planning and implementation of exceptional global marketing campaigns, delivered on time and within budget. The ideal candidate will have a strong track record in event marketing, brilliant attention to detail, highly creative and an excellent team player with the ability to manage multiple projects to a high standard. Crucially, we are also looking for someone who is naturally curious and inquisitive, out going and enjoys networking. There will be scope in this role to attend events and meet with the industry. This role requires someone who is excellent with excel, CRM's and is data driven - proven experience of tracking results is a must for this role. Key Responsibilities: Marketing Manager - Exhibitions Planning and delivering cross-channel digital marketing campaigns for high-growth events (ideally expos) Assisting with the design, production and distribution of all promotional materials relating to the portfolio Writing and proofing copy for a range of marketing platforms & materials including websites, social media, emails and brochures Using digital channels and technologies to enhance the online presence of the business Managing and segmenting data, identifying gaps, developing new data sources and implementing a data build plan Continuous analysis and evaluation of marketing campaigns to improve performance Key Knowledge & Skills Required: 3 years + in event marketing - ideally large-scale exhibitions Solid understanding of the digital media landscape Strategic mindset Proven ability to learn new tools and software quickly and independently Strong experience in areas including insight development and audience segmentation Literate and numerate with exemplary verbal and written English Proficient in Microsoft Office programmes Experience using a CRM system such as Pardot or Salesforce Experience using a website CMS In depth knowledge of marketing performance metrics Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Locations : Boston London Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do Boston Consulting Group (BCG) is seeking an experienced Global Senior Manager of Customer Experience (CX) Strategy to build and lead the CX function within the global marketing team. This role will focus on developing CX strategies and customer journeys for BCG's top Fortune 500 clients, enhancing global campaigns through data-driven insights, and creating integrated experiences across digital and traditional touchpoints. Reporting to the Global Director of Customer Experience, this role will also manage a small team and collaborate cross-functionally to ensure seamless CX integration. You're Good At Key Responsibilities: CX Strategy & Execution Develop and implement customer experience strategies to enhance BCG's global marketing campaigns targeting top Fortune 500 clients. Build integrated customer journeys to move target audiences from awareness to business discussions, ensuring alignment with commercial goals. Partner with product marketing, analytics, and account teams to ensure CX initiatives are embedded within BCG's global efforts. Persona Development & Customer Insights Conduct in-depth customer research to create buying personas and Ideal Customer Profiles (ICP) that guide engagement strategies. Leverage insights to identify key touchpoints and prioritize strategic focus areas to shape customer journeys and campaigns. Campaign & Journey Mapping Design and execute multi-channel marketing campaigns that align with customer journey touchpoints and drive engagement with key client segments. Develop journey maps for high-value accounts, integrating digital and traditional channels for maximum impact. CX Research & Optimization Lead CX research to continually refine customer journeys and identify new engagement opportunities. Use performance data to track and measure customer satisfaction and engagement, optimizing CX strategies as needed. People Management Manage and mentor 1-2 direct reports focused on user research, content strategy, multi-channel journeys, and CX strategy. Foster a collaborative, high-performance team environment that encourages innovation and growth. Core Competencies Strategic Thinking: Ability to develop actionable insights from customer data to shape CX strategies. Data-Driven: Skilled in analyzing and interpreting data to inform persona development and customer journeys. Communication: Strong verbal and written communication skills, capable of translating complex insights into clear recommendations. Leadership: Proven ability to manage, mentor, and inspire a small team while aligning efforts with broader marketing goals. Project Management: Excellent organizational skills, able to juggle multiple projects and deliver on deadlines. Collaboration: Effective at building cross-functional relationships and working across geographies and functions to drive CX initiatives. What You'll Bring 7-10 years of B2B experience in customer experience, journey mapping, and persona development. Bachelor's degree in Marketing, Business, or a related field (Master's degree preferred). Experience working with cross-functional teams in digital marketing, product development, and analytics. Proven expertise in CX research and journey mapping tools. Strong data analytics skills with experience using platforms like Tableau, Google Analytics, and Adobe Analytics. Familiarity with marketing automation platforms (e.g., Marketo, Salesforce) and ABM tools (e.g., Demandbase). Who You'll Work With CX sits within the BCG Global Marketing team, within Digital Marketing and Products. Your CX Strategist role requires close collaboration with Marketing Analytics, Audience Insights, and Product & Development teams, as well. Within the CX team, you have CX & Journeys, UX, and a designated Account & Commercial Marketing function-similar to traditional ABM, which present you with opportunities to build journeys and strategies in support of Commercial Marketers, Practice Area Marketing (Industry/Function-specific), plus, Business Development, GTM, and Sales focused colleagues. You will collaborate frequently with client account teams, including Managing Directors and Partners, and liaise with cross-functional teams to deliver cohesive, impactful customer journeys that elevate BCG's brand and client relationships. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Dec 03, 2024
Full time
Locations : Boston London Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do Boston Consulting Group (BCG) is seeking an experienced Global Senior Manager of Customer Experience (CX) Strategy to build and lead the CX function within the global marketing team. This role will focus on developing CX strategies and customer journeys for BCG's top Fortune 500 clients, enhancing global campaigns through data-driven insights, and creating integrated experiences across digital and traditional touchpoints. Reporting to the Global Director of Customer Experience, this role will also manage a small team and collaborate cross-functionally to ensure seamless CX integration. You're Good At Key Responsibilities: CX Strategy & Execution Develop and implement customer experience strategies to enhance BCG's global marketing campaigns targeting top Fortune 500 clients. Build integrated customer journeys to move target audiences from awareness to business discussions, ensuring alignment with commercial goals. Partner with product marketing, analytics, and account teams to ensure CX initiatives are embedded within BCG's global efforts. Persona Development & Customer Insights Conduct in-depth customer research to create buying personas and Ideal Customer Profiles (ICP) that guide engagement strategies. Leverage insights to identify key touchpoints and prioritize strategic focus areas to shape customer journeys and campaigns. Campaign & Journey Mapping Design and execute multi-channel marketing campaigns that align with customer journey touchpoints and drive engagement with key client segments. Develop journey maps for high-value accounts, integrating digital and traditional channels for maximum impact. CX Research & Optimization Lead CX research to continually refine customer journeys and identify new engagement opportunities. Use performance data to track and measure customer satisfaction and engagement, optimizing CX strategies as needed. People Management Manage and mentor 1-2 direct reports focused on user research, content strategy, multi-channel journeys, and CX strategy. Foster a collaborative, high-performance team environment that encourages innovation and growth. Core Competencies Strategic Thinking: Ability to develop actionable insights from customer data to shape CX strategies. Data-Driven: Skilled in analyzing and interpreting data to inform persona development and customer journeys. Communication: Strong verbal and written communication skills, capable of translating complex insights into clear recommendations. Leadership: Proven ability to manage, mentor, and inspire a small team while aligning efforts with broader marketing goals. Project Management: Excellent organizational skills, able to juggle multiple projects and deliver on deadlines. Collaboration: Effective at building cross-functional relationships and working across geographies and functions to drive CX initiatives. What You'll Bring 7-10 years of B2B experience in customer experience, journey mapping, and persona development. Bachelor's degree in Marketing, Business, or a related field (Master's degree preferred). Experience working with cross-functional teams in digital marketing, product development, and analytics. Proven expertise in CX research and journey mapping tools. Strong data analytics skills with experience using platforms like Tableau, Google Analytics, and Adobe Analytics. Familiarity with marketing automation platforms (e.g., Marketo, Salesforce) and ABM tools (e.g., Demandbase). Who You'll Work With CX sits within the BCG Global Marketing team, within Digital Marketing and Products. Your CX Strategist role requires close collaboration with Marketing Analytics, Audience Insights, and Product & Development teams, as well. Within the CX team, you have CX & Journeys, UX, and a designated Account & Commercial Marketing function-similar to traditional ABM, which present you with opportunities to build journeys and strategies in support of Commercial Marketers, Practice Area Marketing (Industry/Function-specific), plus, Business Development, GTM, and Sales focused colleagues. You will collaborate frequently with client account teams, including Managing Directors and Partners, and liaise with cross-functional teams to deliver cohesive, impactful customer journeys that elevate BCG's brand and client relationships. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Hybrid - Minimum 2 days on-site in London, Tower Bridge HQ Do the best work of your life! Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa and Prime location. Together we are creating the connections that power better property decisions, by unlocking the combined strength of software, data and insight. We make moves with head and heart to achieve our big ambitions, and to drive progress in the property market. There's never been a better time to join us. We want to make Houseful more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors. Houseful is the UK's leading prop-tech data business. As such, we are very excited to be hiring for our Head of Commercial Analytics. Our Commercial Analytics team covers the breadth of strategic, operational and analytical reporting - working closely with our Sales teams across both our Software and Homes Business Units. This player/manager position is ideal for someone who enjoys working with Senior stakeholders and managing a team with many priorities to juggle. We apply a variety of technical skills - in particular SQL through DBT, Tableau, GSheets and SalesForce - to enable effective decision-making and action. It's a very supportive, welcoming environment with tons of opportunities to learn and develop in your career. Responsibilities Manage the team and contribute as a member of the Commercial Operations Leadership team ( 50% of your time) Performance manage the team (7 individuals of whom 5 will report to you directly), including mentoring/coaching and providing structures for the team to develop their technical and soft skills. Foster a collaborative and productive team environment. Determine next-best priorities for the team, communicating with stakeholders across Sales, Marketing, Product and our Executive team in particular. Be flexible to adjust these priorities and use discretion on the urgency and importance of different tasks Contribute as a member of the Commercial Operations Leadership team, understanding the budget and our various strategic initiatives and using your insight and the teams' resources to help inform strategy and operational delivery of KPIs and other initiatives. Act as a strategic thought partner to senior stakeholders, understanding the wider strategy and business context and always using this to inform your decision-making and recommendation Individually contribute as an Analyst ( 50% of your time) Be commercially astute and easy to understand, enabling stakeholders to take the next-best actions within the wider commercial context. Adapt communication style for technical and non-technical stakeholders and individuals with different roles across the business Take ownership of complex, high-profile projects requiring coordination across the business with Exec visibility. Drive rapid problem solving using a hypothesis led approach and rigorous prioritisation Complete analysis in our full range of technical tooling in particular using SQL in DBT (Data Build Tool) via Git and using our BI platform Tableau. You will also use SalesForce and GSheets day-to-day Must have Experience in a leadership role working with Commercial teams. Demonstrable experience working day-to-day with Sales and Marketing teams to enable them to perform at their best, delivering complex and high-profile projects and contributing to Board presentations or other forms of strategic reporting Exceptional communication skills. Ask thoughtful questions and build rapport with others to enable cross-functional initiatives and present confidently and with clarity when appropriate. Communicate appropriately for different stakeholders, explaining complex concepts simply and focussing on what matters Exceptional management skills. Demonstrable experience of performance managing individuals to develop in their career and addressing performance issues where they may arise. Demonstrable experience supporting analysts who you manage to deliver high-profile projects successfully, and of fostering a productive and collaborative team environment Significant experience with SQL and BI Reporting. Demonstrating competence with building long queries across multiple tables using CTEs, UNIONs, LEFT JOINS, CASE statements, window functions etc. Extensive experience with BI visualisation tools (we use Tableau). Building intuitive dashboards and ad-hoc reports and using more advanced reporting capabilities such as LOD functions, layered filtering Nice to have Experience in B2B SaaS or in a marketplace model Experience working with DBT (Data Build Tool) Experience working with Excel/ GSheets Experience working with Salesforce CRM Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - Business closed for a period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary Talent referral bonus up to £5K
Dec 03, 2024
Full time
Hybrid - Minimum 2 days on-site in London, Tower Bridge HQ Do the best work of your life! Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa and Prime location. Together we are creating the connections that power better property decisions, by unlocking the combined strength of software, data and insight. We make moves with head and heart to achieve our big ambitions, and to drive progress in the property market. There's never been a better time to join us. We want to make Houseful more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors. Houseful is the UK's leading prop-tech data business. As such, we are very excited to be hiring for our Head of Commercial Analytics. Our Commercial Analytics team covers the breadth of strategic, operational and analytical reporting - working closely with our Sales teams across both our Software and Homes Business Units. This player/manager position is ideal for someone who enjoys working with Senior stakeholders and managing a team with many priorities to juggle. We apply a variety of technical skills - in particular SQL through DBT, Tableau, GSheets and SalesForce - to enable effective decision-making and action. It's a very supportive, welcoming environment with tons of opportunities to learn and develop in your career. Responsibilities Manage the team and contribute as a member of the Commercial Operations Leadership team ( 50% of your time) Performance manage the team (7 individuals of whom 5 will report to you directly), including mentoring/coaching and providing structures for the team to develop their technical and soft skills. Foster a collaborative and productive team environment. Determine next-best priorities for the team, communicating with stakeholders across Sales, Marketing, Product and our Executive team in particular. Be flexible to adjust these priorities and use discretion on the urgency and importance of different tasks Contribute as a member of the Commercial Operations Leadership team, understanding the budget and our various strategic initiatives and using your insight and the teams' resources to help inform strategy and operational delivery of KPIs and other initiatives. Act as a strategic thought partner to senior stakeholders, understanding the wider strategy and business context and always using this to inform your decision-making and recommendation Individually contribute as an Analyst ( 50% of your time) Be commercially astute and easy to understand, enabling stakeholders to take the next-best actions within the wider commercial context. Adapt communication style for technical and non-technical stakeholders and individuals with different roles across the business Take ownership of complex, high-profile projects requiring coordination across the business with Exec visibility. Drive rapid problem solving using a hypothesis led approach and rigorous prioritisation Complete analysis in our full range of technical tooling in particular using SQL in DBT (Data Build Tool) via Git and using our BI platform Tableau. You will also use SalesForce and GSheets day-to-day Must have Experience in a leadership role working with Commercial teams. Demonstrable experience working day-to-day with Sales and Marketing teams to enable them to perform at their best, delivering complex and high-profile projects and contributing to Board presentations or other forms of strategic reporting Exceptional communication skills. Ask thoughtful questions and build rapport with others to enable cross-functional initiatives and present confidently and with clarity when appropriate. Communicate appropriately for different stakeholders, explaining complex concepts simply and focussing on what matters Exceptional management skills. Demonstrable experience of performance managing individuals to develop in their career and addressing performance issues where they may arise. Demonstrable experience supporting analysts who you manage to deliver high-profile projects successfully, and of fostering a productive and collaborative team environment Significant experience with SQL and BI Reporting. Demonstrating competence with building long queries across multiple tables using CTEs, UNIONs, LEFT JOINS, CASE statements, window functions etc. Extensive experience with BI visualisation tools (we use Tableau). Building intuitive dashboards and ad-hoc reports and using more advanced reporting capabilities such as LOD functions, layered filtering Nice to have Experience in B2B SaaS or in a marketplace model Experience working with DBT (Data Build Tool) Experience working with Excel/ GSheets Experience working with Salesforce CRM Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - Business closed for a period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary Talent referral bonus up to £5K
Are you an experienced Travel Consultant? Do you have experience of selling luxury travel? We are working with an established Tour Operator who are looking for 2x River Cruise Consultants to join their Reservations / Customer Service team. Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service. Duties Service all enquiries professionally and efficiently. Ensure that the full booking process is adhered to, to ensure a smooth experience for guest, travel agent and all teams within the business involved in the delivery of each luxury river cruise holiday. Add and quote flights to match the guests' itinerary. Be an expert in our product. Keep up to date with new itineraries, new brochures, special offers etc., and make use of your opportunities to travel on board our ships. Maximise revenue potential of each guest by upselling and/or cross-selling where appropriate. Ensure guests' full details are captured and kept up to date. Follow up on all enquiries and quotes by phone and/or email. Make outbound calls from time to time to our existing guests and travel agents. Actively promote our offers to travel agents during your conversations with them. Groups & Charters Create new group bookings. Administer existing groups - updating group manifest, managing payments, allocation of tour credits. Follow up with the Regional Sales Managers to ensure groups are being actively promoted. Assist in finalising of Charters & Part Charters. Administration & Post-Booking Keep all files, booking and client records fully up to date and processed in a timely manner. Follow-up with adding flights to bookings out of date range. Manage booking and flight date moves, cancellations and refunds where required. Ensure presentation of all information is in accordance with company policies. Ensure client preferences, interests, details etc are up to date on client records. Create and send pre-departure documentation emails to agents and guests. Assist with general office duties as required. Customer Relations Attend and host ship visits, client and agent functions as required. Develop personal relationships with clients and suppliers. Assist with investigation into any Guest Relations challenges raised, bringing to a satisfactory resolution. Business Development Assist and support the business with proactive and positive suggestions and ideas. Be prepared to act upon and develop the proposals you make. Personal Development Respect all your fellow workers - look for and appreciate their particular talents and contributions. Contribute to team positively, confidently and with flexibility. Participate in training courses and familiarisation trips, and be prepared to present to your team as well as providing a written report where required. Invest in yourself: identify personal needs, ambitions and issues; suggest solutions and be prepared to act upon them. Cultivate a growth mindset - we are all here to develop, improve and learn. Skills Required Competent user of IT in general and MS Office (Outlook, Excel, Word, Teams) in particular. Fast learner. Excellent prioritisation and organisational skills. Ability to think laterally and apply logical reasoning. Ability to work independently and autonomously on any given project. Team player with a passion for helping others succeed. A positive attitude to change. A willingness to develop and improve all the above skills. Previous experience in a sales or service role, either trade or consumer focused. Personal travel experience (of any kind), a passion for travel, and the ability to articulate that passion with confidence and sincerity. English and Maths to at least GCSE Grade C level or equivalent. Degree educated or other demonstrable ability to think independently, organise your own time, work to deadlines and produce a high standard of written work. Travel industry experience. Knowledge of the luxury river cruise industry. Previous experience using travel industry and airline/consolidator booking systems. Experience using Salesforce. A passion for luxury river cruising. (You may not have this when you join, but it will develop quickly when you do!) Package Salary up to 32,000 Plus Quarterly Bonus & Educational Trips Surrey/Hybrid Interested apply here or email (url removed) or call (phone number removed)
Dec 03, 2024
Full time
Are you an experienced Travel Consultant? Do you have experience of selling luxury travel? We are working with an established Tour Operator who are looking for 2x River Cruise Consultants to join their Reservations / Customer Service team. Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service. Duties Service all enquiries professionally and efficiently. Ensure that the full booking process is adhered to, to ensure a smooth experience for guest, travel agent and all teams within the business involved in the delivery of each luxury river cruise holiday. Add and quote flights to match the guests' itinerary. Be an expert in our product. Keep up to date with new itineraries, new brochures, special offers etc., and make use of your opportunities to travel on board our ships. Maximise revenue potential of each guest by upselling and/or cross-selling where appropriate. Ensure guests' full details are captured and kept up to date. Follow up on all enquiries and quotes by phone and/or email. Make outbound calls from time to time to our existing guests and travel agents. Actively promote our offers to travel agents during your conversations with them. Groups & Charters Create new group bookings. Administer existing groups - updating group manifest, managing payments, allocation of tour credits. Follow up with the Regional Sales Managers to ensure groups are being actively promoted. Assist in finalising of Charters & Part Charters. Administration & Post-Booking Keep all files, booking and client records fully up to date and processed in a timely manner. Follow-up with adding flights to bookings out of date range. Manage booking and flight date moves, cancellations and refunds where required. Ensure presentation of all information is in accordance with company policies. Ensure client preferences, interests, details etc are up to date on client records. Create and send pre-departure documentation emails to agents and guests. Assist with general office duties as required. Customer Relations Attend and host ship visits, client and agent functions as required. Develop personal relationships with clients and suppliers. Assist with investigation into any Guest Relations challenges raised, bringing to a satisfactory resolution. Business Development Assist and support the business with proactive and positive suggestions and ideas. Be prepared to act upon and develop the proposals you make. Personal Development Respect all your fellow workers - look for and appreciate their particular talents and contributions. Contribute to team positively, confidently and with flexibility. Participate in training courses and familiarisation trips, and be prepared to present to your team as well as providing a written report where required. Invest in yourself: identify personal needs, ambitions and issues; suggest solutions and be prepared to act upon them. Cultivate a growth mindset - we are all here to develop, improve and learn. Skills Required Competent user of IT in general and MS Office (Outlook, Excel, Word, Teams) in particular. Fast learner. Excellent prioritisation and organisational skills. Ability to think laterally and apply logical reasoning. Ability to work independently and autonomously on any given project. Team player with a passion for helping others succeed. A positive attitude to change. A willingness to develop and improve all the above skills. Previous experience in a sales or service role, either trade or consumer focused. Personal travel experience (of any kind), a passion for travel, and the ability to articulate that passion with confidence and sincerity. English and Maths to at least GCSE Grade C level or equivalent. Degree educated or other demonstrable ability to think independently, organise your own time, work to deadlines and produce a high standard of written work. Travel industry experience. Knowledge of the luxury river cruise industry. Previous experience using travel industry and airline/consolidator booking systems. Experience using Salesforce. A passion for luxury river cruising. (You may not have this when you join, but it will develop quickly when you do!) Package Salary up to 32,000 Plus Quarterly Bonus & Educational Trips Surrey/Hybrid Interested apply here or email (url removed) or call (phone number removed)
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview About the job We are seeking a strategic and analytical SEO Manager to help drive the organic performance of our Ralph Lauren EMEA websites. You will be responsible for both high-level strategy and hands-on execution, with a focus on how SEO integrates with other marketing channels to support overall business objectives. Reporting to the Performance Marketing Lead (Director), you'll collaborate closely with all performance marketing channels, the Trading, Content, and Marketing teams while working alongside our external SEO agency. This role requires a strong background in eCommerce and Website Management, preferably within the retail sector, as well as solid experience in managing complex SEO strategies to meet KPIs and grow organic channels. This role has 1 junior direct report at Associate level and is to upskilling on the importance of SEO, ensuring the broader business understands its role in driving performance. Responsibilities Own the SEO channel including long and short-term strategy development, execution, and budget management. Collaborate with cross-functional teams (Performance Marketing, Trading, Content, and Marketing) to align SEO strategy with overall business and multi-channel marketing objectives. Develop and implement SEO strategies from the ground up that drive growth and improve organic search performance. Build roadmaps and ensure timely execution of high-quality deliverables. Optimize product areas for ROI and profitability, ensuring SEO efforts are aligned with business KPIs. Lead weekly, monthly, and quarterly reporting on SEO performance and business results, with a focus on data-driven insights. Interact and drive the conversations with global senior stakeholders for all SEO (technical and content) initiatives. Partner with the SEO agency, managing workflow, prioritizing recommendations, and leading reporting requirements. Support keyword research and insights for internal queries, content strategy, and campaign amplification, ensuring keyword synchronization across all marketing efforts. Collaborate closely with the Trading, Content, Marketing, and UX teams to optimise the customer journey and resolve SEO-related pain points. Identify and address SEO issues that may hinder website performance, feeding growth opportunities into the roadmap. Champion SEO best practices across the business, locally and globally, and build solid relationships with key stakeholders. Drive SEO test-and-learn initiatives, including meta title and description analysis, to improve rankings and click-through rates. Collaborate with the NA and APAC regions to ensure alignment on a global SEO strategy. Experience, Skills & Knowledge Experience as SEO Manager in full/complete performance cycles in an in-house environment - dedicated to 1 brand delivering in multiple strategic performance cycles. Substantial/broad experience in an agency focusing on multiple retail/e-commerce clients. Proven track record of delivering SEO campaigns with a strong commercial focus, hitting revenue and performance targets. Strong understanding of multi-channel marketing and how SEO fits into broader marketing strategies, including paid search, content, and social media. Expertise in technical SEO, including site speed optimization, crawlability, structured data and technical audits. Experience with Salesforce Commerce Cloud or similar CMS platforms. Strong analytical and numerical skills, with the ability to analyse data, spot trends, and make data-driven decisions. Proficiency in industry tools like Google Search Console, Adobe Analytics, Google's Page Speed Insights and Botify. Excellent communication skills, with the ability to translate SEO insights into actionable recommendations for non-SEO experts. Hands-on approach with a keen attention to detail and willingness to implement SEO recommendations directly.
Dec 03, 2024
Full time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview About the job We are seeking a strategic and analytical SEO Manager to help drive the organic performance of our Ralph Lauren EMEA websites. You will be responsible for both high-level strategy and hands-on execution, with a focus on how SEO integrates with other marketing channels to support overall business objectives. Reporting to the Performance Marketing Lead (Director), you'll collaborate closely with all performance marketing channels, the Trading, Content, and Marketing teams while working alongside our external SEO agency. This role requires a strong background in eCommerce and Website Management, preferably within the retail sector, as well as solid experience in managing complex SEO strategies to meet KPIs and grow organic channels. This role has 1 junior direct report at Associate level and is to upskilling on the importance of SEO, ensuring the broader business understands its role in driving performance. Responsibilities Own the SEO channel including long and short-term strategy development, execution, and budget management. Collaborate with cross-functional teams (Performance Marketing, Trading, Content, and Marketing) to align SEO strategy with overall business and multi-channel marketing objectives. Develop and implement SEO strategies from the ground up that drive growth and improve organic search performance. Build roadmaps and ensure timely execution of high-quality deliverables. Optimize product areas for ROI and profitability, ensuring SEO efforts are aligned with business KPIs. Lead weekly, monthly, and quarterly reporting on SEO performance and business results, with a focus on data-driven insights. Interact and drive the conversations with global senior stakeholders for all SEO (technical and content) initiatives. Partner with the SEO agency, managing workflow, prioritizing recommendations, and leading reporting requirements. Support keyword research and insights for internal queries, content strategy, and campaign amplification, ensuring keyword synchronization across all marketing efforts. Collaborate closely with the Trading, Content, Marketing, and UX teams to optimise the customer journey and resolve SEO-related pain points. Identify and address SEO issues that may hinder website performance, feeding growth opportunities into the roadmap. Champion SEO best practices across the business, locally and globally, and build solid relationships with key stakeholders. Drive SEO test-and-learn initiatives, including meta title and description analysis, to improve rankings and click-through rates. Collaborate with the NA and APAC regions to ensure alignment on a global SEO strategy. Experience, Skills & Knowledge Experience as SEO Manager in full/complete performance cycles in an in-house environment - dedicated to 1 brand delivering in multiple strategic performance cycles. Substantial/broad experience in an agency focusing on multiple retail/e-commerce clients. Proven track record of delivering SEO campaigns with a strong commercial focus, hitting revenue and performance targets. Strong understanding of multi-channel marketing and how SEO fits into broader marketing strategies, including paid search, content, and social media. Expertise in technical SEO, including site speed optimization, crawlability, structured data and technical audits. Experience with Salesforce Commerce Cloud or similar CMS platforms. Strong analytical and numerical skills, with the ability to analyse data, spot trends, and make data-driven decisions. Proficiency in industry tools like Google Search Console, Adobe Analytics, Google's Page Speed Insights and Botify. Excellent communication skills, with the ability to translate SEO insights into actionable recommendations for non-SEO experts. Hands-on approach with a keen attention to detail and willingness to implement SEO recommendations directly.
Job description LOCATION: Hybrid - to be discussed at interview SALARY: £34K pro rata and negotiable dependent on experience REPORTING TO : CEO DIRECT REPORTS : None WORKING WITH: Fundraising & Marketing Teams HOURS : Full time although part-time considered to be discussed at interview 12 month contract maternity cover commencing January 2025 (start date to be discussed at interview) BENEFITS: 28 days annual holiday pro rata inclusive of bank holidays. Supportive and flexible working environment. Birthday given as holiday. Employee Assistance Program Workplace Pension ABOUT THE ORGANISATION: We are a national charity based in North Devon and work to re-home ex-commercial laying hens which would otherwise go to slaughter. As a result of our work hens are now the fourth most popular pet in the UK and hen adoption is hugely popular, we have rehomed over 1,000,000 hens and counting! If you are an experienced fundraiser interested in joining our dynamic, friendly and enthusiastic team, please check out our latest role and get in touch. ABOUT THE ROLE: As our Individual Giving Manager you will organise and oversee all our individual giving activities. You will develop income and engagement from individuals working across a range of income streams including but not limited to Regular Giving, Philanthropy, Legacy, Appeals and Lottery. You will also oversee strategy with a view to gaining ongoing growth, through developing engaging fundraising campaigns and delivering high quality, timely and personalised stewardship to recruit new and retain existing supporters. You ll be an experienced fundraiser with a proven track record of using a variety of direct marketing techniques to grow Individual Giving. You will work closely with our MarComms team to create content across various channels ensuring relevant and engaging communications are sent to supporters across email, BHWT newsletters, social media, BHWT magazine and video. KEY AREAS OF RESPONSIBILITY: To develop and deliver strategy across Individual Giving in an effort to maximise income. To steward and recruit donors whilst developing and retaining regular and cash givers. To manage a calendar of compelling fundraising projects and campaigns including direct marketing appeals across electronic, postal and social media channels. To utilise insight and data to set, monitor and evaluate campaigns and revenue performance. Management of our BHWT lottery. To build and nurture effective relationships with a number of segments including major donors, regular givers and pledged legators, increasing value and loyalty from new and existing donors. To examine supporter data to identify patterns and trends, helping to build and develop insights into BHWT supporters. To segment various data audiences for postal appeals using Salesforce. To explore and test new methods for donor recruitment and retention. To analyse and report on fundraising activities to maximise return on investment and feed key findings to the CEO. Collaborate closely with MarComms to build understanding and support across the organisation whilst delivering rewarding, interconnected projects and appeals. To create and update donor records ensuring accuracy and consistency at all times. To provide support to other areas of fundraising where appropriate. To undertake ad hoc tasks from time to time as required. ESSENTIAL QUALIFICATIONS AND EXPERIENCE A strong empathy for animal welfare and the work of the BHWT Demonstrable successes in growing income across multiple IG revenues with a wide range of activities, campaigns, and appeals Proven experience of researching, evaluating, testing and implementing successful fundraising products or activities Experience of utilising performance metrics and KPIs for donor acquisition, cost-benefit, and return-on-investment analyses Proven experience of campaign management and delivery Track record of developing and optimising supporter-focused content and products that increase reach and engagement across a wide range of channels Experience of using a fundraising database and segmenting relevant fundraising data Ability to drive success and inspire others to ensure relevant targets and standards are met Ability to prioritise and manage a busy programme to ensure the smooth running of a full calendar Exceptional interpersonal skills with the ability to influence and persuade a wide range of stakeholders including suppliers, supporters, and colleagues Excellent written and verbal communication skills, with the ability to communicate effectively to different types of audience through various channels Thorough knowledge of fundraising regulations and data protection Experience of using Microsoft Office Suite DESIRABLE Working in a national charity Knowledge/understanding of Salesforce Knowledge/understanding of GiveWP ESSENTIAL PERSONAL ATTRIBUTES Commitment to delivering a high quality service Excellent time managements A proactive approach to all areas of work Ability to work independently or as part of a team The ability and social skills to work collaboratively with staff at all levels. Flexible and adaptable approach to work demands across the whole organisation OTHER Willing and able to work occasionally out of hours Fundraising Experience: At least 1 year (required) Expected start date: Early January 2025 - to be agreed
Dec 03, 2024
Full time
Job description LOCATION: Hybrid - to be discussed at interview SALARY: £34K pro rata and negotiable dependent on experience REPORTING TO : CEO DIRECT REPORTS : None WORKING WITH: Fundraising & Marketing Teams HOURS : Full time although part-time considered to be discussed at interview 12 month contract maternity cover commencing January 2025 (start date to be discussed at interview) BENEFITS: 28 days annual holiday pro rata inclusive of bank holidays. Supportive and flexible working environment. Birthday given as holiday. Employee Assistance Program Workplace Pension ABOUT THE ORGANISATION: We are a national charity based in North Devon and work to re-home ex-commercial laying hens which would otherwise go to slaughter. As a result of our work hens are now the fourth most popular pet in the UK and hen adoption is hugely popular, we have rehomed over 1,000,000 hens and counting! If you are an experienced fundraiser interested in joining our dynamic, friendly and enthusiastic team, please check out our latest role and get in touch. ABOUT THE ROLE: As our Individual Giving Manager you will organise and oversee all our individual giving activities. You will develop income and engagement from individuals working across a range of income streams including but not limited to Regular Giving, Philanthropy, Legacy, Appeals and Lottery. You will also oversee strategy with a view to gaining ongoing growth, through developing engaging fundraising campaigns and delivering high quality, timely and personalised stewardship to recruit new and retain existing supporters. You ll be an experienced fundraiser with a proven track record of using a variety of direct marketing techniques to grow Individual Giving. You will work closely with our MarComms team to create content across various channels ensuring relevant and engaging communications are sent to supporters across email, BHWT newsletters, social media, BHWT magazine and video. KEY AREAS OF RESPONSIBILITY: To develop and deliver strategy across Individual Giving in an effort to maximise income. To steward and recruit donors whilst developing and retaining regular and cash givers. To manage a calendar of compelling fundraising projects and campaigns including direct marketing appeals across electronic, postal and social media channels. To utilise insight and data to set, monitor and evaluate campaigns and revenue performance. Management of our BHWT lottery. To build and nurture effective relationships with a number of segments including major donors, regular givers and pledged legators, increasing value and loyalty from new and existing donors. To examine supporter data to identify patterns and trends, helping to build and develop insights into BHWT supporters. To segment various data audiences for postal appeals using Salesforce. To explore and test new methods for donor recruitment and retention. To analyse and report on fundraising activities to maximise return on investment and feed key findings to the CEO. Collaborate closely with MarComms to build understanding and support across the organisation whilst delivering rewarding, interconnected projects and appeals. To create and update donor records ensuring accuracy and consistency at all times. To provide support to other areas of fundraising where appropriate. To undertake ad hoc tasks from time to time as required. ESSENTIAL QUALIFICATIONS AND EXPERIENCE A strong empathy for animal welfare and the work of the BHWT Demonstrable successes in growing income across multiple IG revenues with a wide range of activities, campaigns, and appeals Proven experience of researching, evaluating, testing and implementing successful fundraising products or activities Experience of utilising performance metrics and KPIs for donor acquisition, cost-benefit, and return-on-investment analyses Proven experience of campaign management and delivery Track record of developing and optimising supporter-focused content and products that increase reach and engagement across a wide range of channels Experience of using a fundraising database and segmenting relevant fundraising data Ability to drive success and inspire others to ensure relevant targets and standards are met Ability to prioritise and manage a busy programme to ensure the smooth running of a full calendar Exceptional interpersonal skills with the ability to influence and persuade a wide range of stakeholders including suppliers, supporters, and colleagues Excellent written and verbal communication skills, with the ability to communicate effectively to different types of audience through various channels Thorough knowledge of fundraising regulations and data protection Experience of using Microsoft Office Suite DESIRABLE Working in a national charity Knowledge/understanding of Salesforce Knowledge/understanding of GiveWP ESSENTIAL PERSONAL ATTRIBUTES Commitment to delivering a high quality service Excellent time managements A proactive approach to all areas of work Ability to work independently or as part of a team The ability and social skills to work collaboratively with staff at all levels. Flexible and adaptable approach to work demands across the whole organisation OTHER Willing and able to work occasionally out of hours Fundraising Experience: At least 1 year (required) Expected start date: Early January 2025 - to be agreed
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We re building a more open world. Join us. As an Insights Manager, you will play a critical role in transforming complex data into actionable insights that guide strategic decisions and improve our partner experience across the Expedia partner business. You will work closely with your team to identify partner needs, uncover pain points as well as partner with stakeholders to recommend improvements and track change that enhance our partner s journey. This role requires a blend of insight production, advanced data analysis and the ability to influence stakeholders and track initiatives to drive meaningful change. What You ll Do: Manage customer satisfaction surveys and feedback mechanisms, ensuring consistent measurement across the partner journey. Assist in the development of a comprehensive VOC program tailored for a B2B environment, ensuring partner feedback is captured, analysed, and integrated into business strategies. Assist in developing and maintaining measurement frameworks that capture the full partner journey, bringing together diverse data sources to offer a comprehensive view of partner experiences. Develop journey maps/CX artefacts, using partner insights, to provide recommendations on the moments that matter for partner experience improvements. Translate partner data into actionable business recommendations that highlight revenue opportunities, cost savings, and satisfaction improvements. Work with stakeholders to create accountability for VOC related improvements and advocate for insights led change in partner facing processes and strategies. Work with stakeholders to implement and manage the process that tracks changes based on insight recommendations to improve the partner s experience. Collaborate with EMT and business teams to prioritize and implement VOC findings across different areas of the business, ensuring partner needs are met. Present insights to business leaders, highlighting the impact of feedback on key business outcomes and ROI. Utilize CX platforms (e.g., Qualtrics XM, Medallia) to optimise dashboards, reporting, survey governance, and data integration across EMT s services. Who You Are: 5+ years of experience in CX and VOC roles, particularly within the B2B space. Expertise in CX Program Design, Project Management, Customer Journey Mapping, Action Planning, and Insights Analysis. Demonstrated experience with quantitative and qualitative research design, data collection, and advanced reporting. Demonstrated success in building customer journey maps, service design blueprints or other CX artefacts. Skilled at synthesizing customer data to create insights and recommendations that align with business goals. Highly experienced in data visualization and analytical techniques (e.g., regression, cluster/factor analysis), with advanced skills in Excel and PowerPoint. Experienced in data storytelling, effectively communicating insights to executives, mid-level management, and front-line teams to enable data-led decision making. Proven ability to engage and influence stakeholders across the business, driving VOC based initiatives that deliver ROI and improve partner satisfaction. Comfortable presenting data-driven insights to executive teams and cross-functional groups, translating findings into clear, actionable business recommendations. Ability to manage complex projects from design through execution, ensuring that VOC initiatives are delivered on time and meet strategic goals. Strong working knowledge of Qualtrics XM, Qualtrics XM Discover, and CRM platforms (e.g., Salesforce) or equivalent. Experience with text/speech analytics, topic modelling and sentiment analysis. Familiarity with project management tools (e.g., Jira, Confluence) and adaptable in dynamic environments. This role is an exciting opportunity to shape how Expedia understands and enhances the partner experience, driving actionable insights that lead to meaningful change. If you are passionate about CX in the B2B space and motivated by creating a lasting impact through data-driven insights, we invite you to apply. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expediareg; Expediareg; Partner Solutions, Vrboreg;, trivagoreg;, Orbitzreg;, Travelocityreg;, Hotwirereg;, Wotifreg;, ebookersreg;, CheapTicketsreg;, Expedia Group Media Solutions, Expedia Local Expertreg;, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50. Employment opportunities and job offers at Expedia Group will always come from Expedia Group s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Dec 03, 2024
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We re building a more open world. Join us. As an Insights Manager, you will play a critical role in transforming complex data into actionable insights that guide strategic decisions and improve our partner experience across the Expedia partner business. You will work closely with your team to identify partner needs, uncover pain points as well as partner with stakeholders to recommend improvements and track change that enhance our partner s journey. This role requires a blend of insight production, advanced data analysis and the ability to influence stakeholders and track initiatives to drive meaningful change. What You ll Do: Manage customer satisfaction surveys and feedback mechanisms, ensuring consistent measurement across the partner journey. Assist in the development of a comprehensive VOC program tailored for a B2B environment, ensuring partner feedback is captured, analysed, and integrated into business strategies. Assist in developing and maintaining measurement frameworks that capture the full partner journey, bringing together diverse data sources to offer a comprehensive view of partner experiences. Develop journey maps/CX artefacts, using partner insights, to provide recommendations on the moments that matter for partner experience improvements. Translate partner data into actionable business recommendations that highlight revenue opportunities, cost savings, and satisfaction improvements. Work with stakeholders to create accountability for VOC related improvements and advocate for insights led change in partner facing processes and strategies. Work with stakeholders to implement and manage the process that tracks changes based on insight recommendations to improve the partner s experience. Collaborate with EMT and business teams to prioritize and implement VOC findings across different areas of the business, ensuring partner needs are met. Present insights to business leaders, highlighting the impact of feedback on key business outcomes and ROI. Utilize CX platforms (e.g., Qualtrics XM, Medallia) to optimise dashboards, reporting, survey governance, and data integration across EMT s services. Who You Are: 5+ years of experience in CX and VOC roles, particularly within the B2B space. Expertise in CX Program Design, Project Management, Customer Journey Mapping, Action Planning, and Insights Analysis. Demonstrated experience with quantitative and qualitative research design, data collection, and advanced reporting. Demonstrated success in building customer journey maps, service design blueprints or other CX artefacts. Skilled at synthesizing customer data to create insights and recommendations that align with business goals. Highly experienced in data visualization and analytical techniques (e.g., regression, cluster/factor analysis), with advanced skills in Excel and PowerPoint. Experienced in data storytelling, effectively communicating insights to executives, mid-level management, and front-line teams to enable data-led decision making. Proven ability to engage and influence stakeholders across the business, driving VOC based initiatives that deliver ROI and improve partner satisfaction. Comfortable presenting data-driven insights to executive teams and cross-functional groups, translating findings into clear, actionable business recommendations. Ability to manage complex projects from design through execution, ensuring that VOC initiatives are delivered on time and meet strategic goals. Strong working knowledge of Qualtrics XM, Qualtrics XM Discover, and CRM platforms (e.g., Salesforce) or equivalent. Experience with text/speech analytics, topic modelling and sentiment analysis. Familiarity with project management tools (e.g., Jira, Confluence) and adaptable in dynamic environments. This role is an exciting opportunity to shape how Expedia understands and enhances the partner experience, driving actionable insights that lead to meaningful change. If you are passionate about CX in the B2B space and motivated by creating a lasting impact through data-driven insights, we invite you to apply. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expediareg; Expediareg; Partner Solutions, Vrboreg;, trivagoreg;, Orbitzreg;, Travelocityreg;, Hotwirereg;, Wotifreg;, ebookersreg;, CheapTicketsreg;, Expedia Group Media Solutions, Expedia Local Expertreg;, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50. Employment opportunities and job offers at Expedia Group will always come from Expedia Group s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Customer Service Account Manager Manchester City Centre 25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses joining the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities Provide an excellent customer service to our new and existing BrightHR clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits 25 days' holiday, plus bank holidays. Day off on your birthday. Perkbox discounts. Holidays increase after 2 and 5 years' service. Pension Plan and Life Insurance. Access to Employee Assistance Programme. Profit Share Scheme. Free on-site gym Subsidised parking in a secure car park located minutes from Victoria Station INDMANJ
Dec 03, 2024
Full time
Customer Service Account Manager Manchester City Centre 25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses joining the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities Provide an excellent customer service to our new and existing BrightHR clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits 25 days' holiday, plus bank holidays. Day off on your birthday. Perkbox discounts. Holidays increase after 2 and 5 years' service. Pension Plan and Life Insurance. Access to Employee Assistance Programme. Profit Share Scheme. Free on-site gym Subsidised parking in a secure car park located minutes from Victoria Station INDMANJ
Acronis is revolutionizing cyber protection-providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a General Manager to join our mission to create a future and protect all data, applications, and systems across any environment. As a General Manager in the UK & I Acronis Region, you will be responsible for achieving sales and profit targets consistent with business strategy, which includes bringing knowledge about market trends, market and customer requirements into the development of the product portfolio, ensuring that new market opportunities and target customers are being identified actively, managing accounts and customer relationships, developing sales proposals, negotiating and closing deals, as well as acting as voice of the customers internally. Plan and execute departmental annual business plans and operating budgets and proactively monitor and control daily operational activities to deliver quarterly and annual sales targets. WHAT YOU'LL DO Build knowledge about the allocated countries in terms of competition landscape, top prospects, vendors, distributors, market insights, distribution and partner landscape Share the market knowledge to functional teams and contribute to building the regional expansion plans Achieve and exceed revenue and billing targets Define sales strategy and priorities for region Align with functional sales teams assigned to region, define priorities, provide guidance and coaching Execute successfully Acronis Sales Model and achieve increased scalability through multiple routes to market Provide leadership to develop marketing strategy, lead the implementation to achieve effective penetration in various market sectors Ensure all team members understand and work towards set of common goals in the context of Integrated country/regional plan Ensure client satisfaction, win market share and broadening of offerings with potential new customers Build and manage executive relationships with key clients, vendors, prospects, distributors and stakeholders Identifying underperforming areas of the business and working closely with Functional Leaders and Growth Leaders on action plans Act as a point of escalation for Customer & Partner issues Be a positive ambassador for your region throughout Acronis Identify large opportunities in region, and work with functional sales teams to drive to win Leverage own network and executive relationships to support strategic partners acquisition and growth Work closely with marketing, product development, and other departments to ensure alignment of sales strategies with overall business objectives Provide market feedback and insights to support product development and marketing initiatives Drive/Produce key deliverables such as: Country plans agreed with key stakeholders Sales targets distribution with Sales Operations Marketing plan signed off with regional marketing managers Strategic account plans created and maintained with strategic accounts team Cross group cadence and regular alignment WHAT YOU BRING Education Bachelor's degree in Business Administration, Marketing, Sales, or a related field. A Master's degree or MBA is preferred Intermediate Cyber security certification such as CISSP, CISA, CISM, CCSP Experience Vast experience in sales and business development in the cybers resilience domain, with at least 6 years of experience as a general manager or regional sales leader role Experience in managing a sales team with a focus on ARR attainment, including pipeline management and contract renewal processes Proven track record of achieving sales targets and driving incremental revenue growth in the cyber security domain of over $15m ARR Competencies: Proficiency with CRM and sales management tools (e.g., Salesforce) used for sales forecasting and pipeline management Ability to leverage data analytics tools to monitor and predict ARR trends In-depth understanding of the cyber security industry's recurring revenue models and how to optimize ARR within that context. Good understanding of strategic partners' requirements and share them with Growth Manager Possess leadership skills in grooming and growing/developing talent Demonstrated track record in sales, business development and desire to perform in this competitive industry Solid functional, analytical and strategic thinking with project management skills Excellent presentation skills High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy Strong written and verbal communication and interpersonal skills Outstanding organizational, problem solving, and multi-tasking skills Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities Self-motivated, proactive, and able to work with minimal supervision Passion and commitment to succeed by working hard and never giving up Can-do approach, Problem solving attitude Ability to Influence without authority WHO WE ARE Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world every day are the cornerstones of our team. Each member of our "A-Team" plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
Dec 03, 2024
Full time
Acronis is revolutionizing cyber protection-providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a General Manager to join our mission to create a future and protect all data, applications, and systems across any environment. As a General Manager in the UK & I Acronis Region, you will be responsible for achieving sales and profit targets consistent with business strategy, which includes bringing knowledge about market trends, market and customer requirements into the development of the product portfolio, ensuring that new market opportunities and target customers are being identified actively, managing accounts and customer relationships, developing sales proposals, negotiating and closing deals, as well as acting as voice of the customers internally. Plan and execute departmental annual business plans and operating budgets and proactively monitor and control daily operational activities to deliver quarterly and annual sales targets. WHAT YOU'LL DO Build knowledge about the allocated countries in terms of competition landscape, top prospects, vendors, distributors, market insights, distribution and partner landscape Share the market knowledge to functional teams and contribute to building the regional expansion plans Achieve and exceed revenue and billing targets Define sales strategy and priorities for region Align with functional sales teams assigned to region, define priorities, provide guidance and coaching Execute successfully Acronis Sales Model and achieve increased scalability through multiple routes to market Provide leadership to develop marketing strategy, lead the implementation to achieve effective penetration in various market sectors Ensure all team members understand and work towards set of common goals in the context of Integrated country/regional plan Ensure client satisfaction, win market share and broadening of offerings with potential new customers Build and manage executive relationships with key clients, vendors, prospects, distributors and stakeholders Identifying underperforming areas of the business and working closely with Functional Leaders and Growth Leaders on action plans Act as a point of escalation for Customer & Partner issues Be a positive ambassador for your region throughout Acronis Identify large opportunities in region, and work with functional sales teams to drive to win Leverage own network and executive relationships to support strategic partners acquisition and growth Work closely with marketing, product development, and other departments to ensure alignment of sales strategies with overall business objectives Provide market feedback and insights to support product development and marketing initiatives Drive/Produce key deliverables such as: Country plans agreed with key stakeholders Sales targets distribution with Sales Operations Marketing plan signed off with regional marketing managers Strategic account plans created and maintained with strategic accounts team Cross group cadence and regular alignment WHAT YOU BRING Education Bachelor's degree in Business Administration, Marketing, Sales, or a related field. A Master's degree or MBA is preferred Intermediate Cyber security certification such as CISSP, CISA, CISM, CCSP Experience Vast experience in sales and business development in the cybers resilience domain, with at least 6 years of experience as a general manager or regional sales leader role Experience in managing a sales team with a focus on ARR attainment, including pipeline management and contract renewal processes Proven track record of achieving sales targets and driving incremental revenue growth in the cyber security domain of over $15m ARR Competencies: Proficiency with CRM and sales management tools (e.g., Salesforce) used for sales forecasting and pipeline management Ability to leverage data analytics tools to monitor and predict ARR trends In-depth understanding of the cyber security industry's recurring revenue models and how to optimize ARR within that context. Good understanding of strategic partners' requirements and share them with Growth Manager Possess leadership skills in grooming and growing/developing talent Demonstrated track record in sales, business development and desire to perform in this competitive industry Solid functional, analytical and strategic thinking with project management skills Excellent presentation skills High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy Strong written and verbal communication and interpersonal skills Outstanding organizational, problem solving, and multi-tasking skills Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities Self-motivated, proactive, and able to work with minimal supervision Passion and commitment to succeed by working hard and never giving up Can-do approach, Problem solving attitude Ability to Influence without authority WHO WE ARE Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world every day are the cornerstones of our team. Each member of our "A-Team" plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You'll Make in this Role As a Negative Pressure Wound Therapy Specialist in the Acute and Community Care Setting you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: As a Territory Sales Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Executing Solventum Medical Surgical Solutions Value Proposition for 3M Negative Pressure Wound Therapy in both the Acute and Community Settings. Developing and managing favourable relationships with the key decision makers & department leaders that cover wide range of roles inc. clinicians, procurement, dept leaders and technical dept Driving pre-tender market consultation, implementing tender contracts and new products introduction Supporting in value-based pricing that will drive profitable growth Creating value with total concept including hardware, products, and service Developing & executing a business plan to prioritize account calls, activities, penetration, and product use. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor's Degree or higher and Negative Pressure Wound Therapy expertise and experience In addition to the above requirements, the following are also required: Life Science/Business/Clinical/Nurse Degree and/or relevant experience, preferred Clinical/sales experience of Negative Pressure Wound Therapy solutions/products Experience/ability to manage key accounts & opportunities through professional customer relationship management process & application Current, valid Driver's License. Additional qualifications that could help you succeed even further in this role include: Proficiency in Microsoft applications (Excel, Word, PowerPoint etc) essential Experience of CRM system such as Salesforce application Work location: Remote Working Assigned Territory: Beds/Luton/MK Herts and West Essex Mid and South Essex Norfolk and Waveney Candidate must be based in close proximity to assigned territory Travel: Field-based role, domestic travel required Company Vehicle: This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Diversity & Inclusion ( ) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation , age, civil status, disability, family status, or membership of the travelling community. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Dec 02, 2024
Full time
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You'll Make in this Role As a Negative Pressure Wound Therapy Specialist in the Acute and Community Care Setting you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: As a Territory Sales Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Executing Solventum Medical Surgical Solutions Value Proposition for 3M Negative Pressure Wound Therapy in both the Acute and Community Settings. Developing and managing favourable relationships with the key decision makers & department leaders that cover wide range of roles inc. clinicians, procurement, dept leaders and technical dept Driving pre-tender market consultation, implementing tender contracts and new products introduction Supporting in value-based pricing that will drive profitable growth Creating value with total concept including hardware, products, and service Developing & executing a business plan to prioritize account calls, activities, penetration, and product use. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor's Degree or higher and Negative Pressure Wound Therapy expertise and experience In addition to the above requirements, the following are also required: Life Science/Business/Clinical/Nurse Degree and/or relevant experience, preferred Clinical/sales experience of Negative Pressure Wound Therapy solutions/products Experience/ability to manage key accounts & opportunities through professional customer relationship management process & application Current, valid Driver's License. Additional qualifications that could help you succeed even further in this role include: Proficiency in Microsoft applications (Excel, Word, PowerPoint etc) essential Experience of CRM system such as Salesforce application Work location: Remote Working Assigned Territory: Beds/Luton/MK Herts and West Essex Mid and South Essex Norfolk and Waveney Candidate must be based in close proximity to assigned territory Travel: Field-based role, domestic travel required Company Vehicle: This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Diversity & Inclusion ( ) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation , age, civil status, disability, family status, or membership of the travelling community. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. As an Insights Manager, you will play a critical role in transforming complex data into actionable insights that guide strategic decisions and improve our partner experience across the Expedia partner business. You will work closely with your team to identify partner needs, uncover pain points as well as partner with stakeholders to recommend improvements and track change that enhance our partner's journey. This role requires a blend of insight production, advanced data analysis and the ability to influence stakeholders and track initiatives to drive meaningful change. What You'll Do: Manage customer satisfaction surveys and feedback mechanisms, ensuring consistent measurement across the partner journey. Assist in the development of a comprehensive VOC program tailored for a B2B environment, ensuring partner feedback is captured, analysed, and integrated into business strategies. Assist in developing and maintaining measurement frameworks that capture the full partner journey, bringing together diverse data sources to offer a comprehensive view of partner experiences. Develop journey maps/CX artefacts, using partner insights, to provide recommendations on the moments that matter for partner experience improvements. Translate partner data into actionable business recommendations that highlight revenue opportunities, cost savings, and satisfaction improvements. Work with stakeholders to create accountability for VOC related improvements and advocate for insights led change in partner facing processes and strategies. Work with stakeholders to implement and manage the process that tracks changes based on insight recommendations to improve the partner's experience. Collaborate with EMT and business teams to prioritize and implement VOC findings across different areas of the business, ensuring partner needs are met. Present insights to business leaders, highlighting the impact of feedback on key business outcomes and ROI. Utilize CX platforms (e.g., Qualtrics XM, Medallia) to optimise dashboards, reporting, survey governance, and data integration across EMT's services. Who You Are: 5+ years of experience in CX and VOC roles, particularly within the B2B space. Expertise in CX Program Design, Project Management, Customer Journey Mapping, Action Planning, and Insights Analysis. Demonstrated experience with quantitative and qualitative research design, data collection, and advanced reporting. Demonstrated success in building customer journey maps, service design blueprints or other CX artefacts. Skilled at synthesizing customer data to create insights and recommendations that align with business goals. Highly experienced in data visualization and analytical techniques (e.g., regression, cluster/factor analysis), with advanced skills in Excel and PowerPoint. Experienced in data storytelling, effectively communicating insights to executives, mid-level management, and front-line teams to enable data-led decision making. Proven ability to engage and influence stakeholders across the business, driving VOC based initiatives that deliver ROI and improve partner satisfaction. Comfortable presenting data-driven insights to executive teams and cross-functional groups, translating findings into clear, actionable business recommendations. Ability to manage complex projects from design through execution, ensuring that VOC initiatives are delivered on time and meet strategic goals. Strong working knowledge of Qualtrics XM, Qualtrics XM Discover, and CRM platforms (e.g., Salesforce) or equivalent. Experience with text/speech analytics, topic modelling and sentiment analysis. Familiarity with project management tools (e.g., Jira, Confluence) and adaptable in dynamic environments. This role is an exciting opportunity to shape how Expedia understands and enhances the partner experience, driving actionable insights that lead to meaningful change. If you are passionate about CX in the B2B space and motivated by creating a lasting impact through data-driven insights, we invite you to apply.
Dec 02, 2024
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. As an Insights Manager, you will play a critical role in transforming complex data into actionable insights that guide strategic decisions and improve our partner experience across the Expedia partner business. You will work closely with your team to identify partner needs, uncover pain points as well as partner with stakeholders to recommend improvements and track change that enhance our partner's journey. This role requires a blend of insight production, advanced data analysis and the ability to influence stakeholders and track initiatives to drive meaningful change. What You'll Do: Manage customer satisfaction surveys and feedback mechanisms, ensuring consistent measurement across the partner journey. Assist in the development of a comprehensive VOC program tailored for a B2B environment, ensuring partner feedback is captured, analysed, and integrated into business strategies. Assist in developing and maintaining measurement frameworks that capture the full partner journey, bringing together diverse data sources to offer a comprehensive view of partner experiences. Develop journey maps/CX artefacts, using partner insights, to provide recommendations on the moments that matter for partner experience improvements. Translate partner data into actionable business recommendations that highlight revenue opportunities, cost savings, and satisfaction improvements. Work with stakeholders to create accountability for VOC related improvements and advocate for insights led change in partner facing processes and strategies. Work with stakeholders to implement and manage the process that tracks changes based on insight recommendations to improve the partner's experience. Collaborate with EMT and business teams to prioritize and implement VOC findings across different areas of the business, ensuring partner needs are met. Present insights to business leaders, highlighting the impact of feedback on key business outcomes and ROI. Utilize CX platforms (e.g., Qualtrics XM, Medallia) to optimise dashboards, reporting, survey governance, and data integration across EMT's services. Who You Are: 5+ years of experience in CX and VOC roles, particularly within the B2B space. Expertise in CX Program Design, Project Management, Customer Journey Mapping, Action Planning, and Insights Analysis. Demonstrated experience with quantitative and qualitative research design, data collection, and advanced reporting. Demonstrated success in building customer journey maps, service design blueprints or other CX artefacts. Skilled at synthesizing customer data to create insights and recommendations that align with business goals. Highly experienced in data visualization and analytical techniques (e.g., regression, cluster/factor analysis), with advanced skills in Excel and PowerPoint. Experienced in data storytelling, effectively communicating insights to executives, mid-level management, and front-line teams to enable data-led decision making. Proven ability to engage and influence stakeholders across the business, driving VOC based initiatives that deliver ROI and improve partner satisfaction. Comfortable presenting data-driven insights to executive teams and cross-functional groups, translating findings into clear, actionable business recommendations. Ability to manage complex projects from design through execution, ensuring that VOC initiatives are delivered on time and meet strategic goals. Strong working knowledge of Qualtrics XM, Qualtrics XM Discover, and CRM platforms (e.g., Salesforce) or equivalent. Experience with text/speech analytics, topic modelling and sentiment analysis. Familiarity with project management tools (e.g., Jira, Confluence) and adaptable in dynamic environments. This role is an exciting opportunity to shape how Expedia understands and enhances the partner experience, driving actionable insights that lead to meaningful change. If you are passionate about CX in the B2B space and motivated by creating a lasting impact through data-driven insights, we invite you to apply.
A client of ours in the Chelmsford area are recruiting an Account Manager to join their team. This is a full-time position working Monday - Thursday 9.00am - 5.30pm and Friday 9.00am - 5.00pm. Paying a starting salary of 27,000 per annum + uncapped commission depending on experience (OTE 35,000 - 40,000). Key Duties include but are not limited to: Manage and grow a portfolio of accounts, building strong relationships with customers. Retain existing customers and identify opportunities for repeat business. Work closely with the Key Account Manager and Sales Support team to ensure a smooth transaction process for clients. Participate in campaigns designed by the senior sales team. Develop and implement pricing strategies and stay up to date on market trends and competitor analysis to maximise profitability. Handle incoming enquiries, quotes, and order processing, ensuring that sales opportunities are captured and converted into sales. Maintain up-to-date knowledge of company products and industry trends. Monitor website products and pricing to ensure the web sites are always up to date. Meet or exceed service level agreements set by management. Logging all customer interactions onto to the CRM. Provide regular reports and updates to the Key Account Manager and Head of Sales with relevant KPIs, including account growth, retention rates, and overall performance. Skills and Experience required to be considered for this Account Manager position: Previous sales and account management experience Self-motivated Ability to upsell opportunities from sales orders to drive additional revenue. Proficiency in CRM systems (e.g. HubSpot, Salesforce) is desirable, knowledge of NetSuite would be beneficial (full training provided.) Excellent communication skills Adaptable and able to thrive in a fast-paced environment. Willingness to learn and evolve with the role as the company grows. A valid UK driving license and passport may occasionally require travel to events. Great Benefits to working for this company include: 23 days holiday + your birthday off Yearly Group Profit Bonus Agile Working Salary Sacrifice Car Scheme Company Pension Employee Assistance Programme Free Parking on site Paid Christmas & Summer Events Quarterly Social events If you feel like you meet the above criteria & would like to be considered for this Account Manager position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.
Dec 02, 2024
Full time
A client of ours in the Chelmsford area are recruiting an Account Manager to join their team. This is a full-time position working Monday - Thursday 9.00am - 5.30pm and Friday 9.00am - 5.00pm. Paying a starting salary of 27,000 per annum + uncapped commission depending on experience (OTE 35,000 - 40,000). Key Duties include but are not limited to: Manage and grow a portfolio of accounts, building strong relationships with customers. Retain existing customers and identify opportunities for repeat business. Work closely with the Key Account Manager and Sales Support team to ensure a smooth transaction process for clients. Participate in campaigns designed by the senior sales team. Develop and implement pricing strategies and stay up to date on market trends and competitor analysis to maximise profitability. Handle incoming enquiries, quotes, and order processing, ensuring that sales opportunities are captured and converted into sales. Maintain up-to-date knowledge of company products and industry trends. Monitor website products and pricing to ensure the web sites are always up to date. Meet or exceed service level agreements set by management. Logging all customer interactions onto to the CRM. Provide regular reports and updates to the Key Account Manager and Head of Sales with relevant KPIs, including account growth, retention rates, and overall performance. Skills and Experience required to be considered for this Account Manager position: Previous sales and account management experience Self-motivated Ability to upsell opportunities from sales orders to drive additional revenue. Proficiency in CRM systems (e.g. HubSpot, Salesforce) is desirable, knowledge of NetSuite would be beneficial (full training provided.) Excellent communication skills Adaptable and able to thrive in a fast-paced environment. Willingness to learn and evolve with the role as the company grows. A valid UK driving license and passport may occasionally require travel to events. Great Benefits to working for this company include: 23 days holiday + your birthday off Yearly Group Profit Bonus Agile Working Salary Sacrifice Car Scheme Company Pension Employee Assistance Programme Free Parking on site Paid Christmas & Summer Events Quarterly Social events If you feel like you meet the above criteria & would like to be considered for this Account Manager position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.
Ecommerce Growth Manager Location: Hayes, NW London (4 days a week in the office) Salary: Up to 62,500 + 10% bonus Are you a commercially driven marketer with a knack for content and copywriting? Do you thrive in a collaborative, fast-paced environment? If so, we're looking for someone like you to join our close-knit marketing team as an Ecommerce Growth Manager ! About the Role: This is an exciting opportunity to drive growth and shape the ecommerce strategy for this international company's UK market, with plans to expand into other territories in the near future. Working closely with a dynamic team, you'll have the chance to: Focus on business growth , managing and optimising ecommerce performance. Use Salesforce Commerce Cloud to elevate our online presence. Contribute to the launch of a new product in June 2025 . Expand the business into new marketplaces, including eBay . Help expand the brand and product in to new international territories This role is less focused on technical UX/UI and more about strategy, content, and driving tangible results. What We're Looking For A commercially focused professional with strong copywriting and content skills . Experience in ecommerce expansion , especially into Ireland, is a plus. Familiarity with Amazon and eBay marketplaces is highly desirable. A proactive approach to growth, innovation, and performance. Proven experience of growing a DTC/ Ecommerce offering/ channel Budget Management & Revenue Generation The Team & Culture You'll be part of a close-knit, supportive team of 8 led by the Marketing Director. The team is highly collaborative and embraces a "get stuck in together" mentality. Whether it's Black Friday, seasonal promotions or a new product launch, everyone works seamlessly to achieve success. 3 team members focus on ecommerce. 4 team members work across general marketing. You'll also work alongside the current Ecommerce Lead, a well-respected team icon who will be transitioning to a part-time role as part of succession planning. Key Details Location: 4 days a week in Hayes, NW London office. Salary: Up to 62,500 + 10% bonus. Interviews: Planned for late December, with a start date by January (flexible for notice periods). Why Apply? This is your chance to make a significant impact, work on exciting new initiatives, and join a team that truly values collaboration, growth, and innovation. If you're ready to take on a role that combines strategy with hands-on impact, we'd love to hear from you! Apply today and take the next step in your ecommerce career! BH: 32081
Dec 02, 2024
Full time
Ecommerce Growth Manager Location: Hayes, NW London (4 days a week in the office) Salary: Up to 62,500 + 10% bonus Are you a commercially driven marketer with a knack for content and copywriting? Do you thrive in a collaborative, fast-paced environment? If so, we're looking for someone like you to join our close-knit marketing team as an Ecommerce Growth Manager ! About the Role: This is an exciting opportunity to drive growth and shape the ecommerce strategy for this international company's UK market, with plans to expand into other territories in the near future. Working closely with a dynamic team, you'll have the chance to: Focus on business growth , managing and optimising ecommerce performance. Use Salesforce Commerce Cloud to elevate our online presence. Contribute to the launch of a new product in June 2025 . Expand the business into new marketplaces, including eBay . Help expand the brand and product in to new international territories This role is less focused on technical UX/UI and more about strategy, content, and driving tangible results. What We're Looking For A commercially focused professional with strong copywriting and content skills . Experience in ecommerce expansion , especially into Ireland, is a plus. Familiarity with Amazon and eBay marketplaces is highly desirable. A proactive approach to growth, innovation, and performance. Proven experience of growing a DTC/ Ecommerce offering/ channel Budget Management & Revenue Generation The Team & Culture You'll be part of a close-knit, supportive team of 8 led by the Marketing Director. The team is highly collaborative and embraces a "get stuck in together" mentality. Whether it's Black Friday, seasonal promotions or a new product launch, everyone works seamlessly to achieve success. 3 team members focus on ecommerce. 4 team members work across general marketing. You'll also work alongside the current Ecommerce Lead, a well-respected team icon who will be transitioning to a part-time role as part of succession planning. Key Details Location: 4 days a week in Hayes, NW London office. Salary: Up to 62,500 + 10% bonus. Interviews: Planned for late December, with a start date by January (flexible for notice periods). Why Apply? This is your chance to make a significant impact, work on exciting new initiatives, and join a team that truly values collaboration, growth, and innovation. If you're ready to take on a role that combines strategy with hands-on impact, we'd love to hear from you! Apply today and take the next step in your ecommerce career! BH: 32081
Technical Support Engineer - Hands on Lab Equipment - Devon - (RL7627) Job Title - Technical Support Engineer Reference - RL7627 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate - As a Support Engineer, you will leverage your technical expertise as an integral part of the company's mission, to deliver exceptional technical support to their international household name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Technology products. The Role - Your responsibilities will include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of technical information to both technical and non-technical audiences is essential for ensuring customer satisfaction. This role ideally requires an Engineering related HNC/Degree (Foundation Degree is fine), and 2+ years of industry experience. In addition to providing direct support to customers, you will collaborate with the in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company's reputation for delivering innovative and reliable solutions to high-profile organizations worldwide. Key Duties: As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties. Responding to incoming Service Requests from customers, sales engineers and sales team via online portals/applications email and phone. Analysing reported problems, replicating and demonstrating them if needed, using appropriate dedicated support equipment. Suggesting, preparing and delivering solutions to customers for both hardware and software problems. Liaising with software/hardware engineers to analyse and resolve complex customer issues and to report identified hardware or software design flaws. Complete and maintain records of customer issues, product defects, etc. using the companies CRM tools (Salesforce/Jira). Assist Professional Services (PS) team with delivery of PS engagements if required. On-site installation and technical support for customers when required. Providing level 1 hardware repair and calibration services for customers. Other Responsibilities: Assisting in distribution of software and hardware upgrades to customers. Performing calibrations/integrations at customer sites on key product range when required. Generating special test scenarios from customer requests. Maintaining literature available through the support website Job Requirements: BA, BEng or HND in appropriate Engineering discipline. Demonstrable related experience in a high technology organisation. Direct experience providing technical customer support. Direct and recent experience using standard RF and other test equipment such as: Power Meters Spectrum analysers Frequency counters Oscilloscopes Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations. Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company. Good communication and presentation skills. Proven problem-solving abilities. Flexible and dedicated approach. Must be able to work in a fast-paced environment and effectively manage multiple priorities. Desirable: Experience with the Linux OS. Experience with tools such as Salesforce and Jira. To apply for this Technical Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Dec 02, 2024
Full time
Technical Support Engineer - Hands on Lab Equipment - Devon - (RL7627) Job Title - Technical Support Engineer Reference - RL7627 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate - As a Support Engineer, you will leverage your technical expertise as an integral part of the company's mission, to deliver exceptional technical support to their international household name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Technology products. The Role - Your responsibilities will include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of technical information to both technical and non-technical audiences is essential for ensuring customer satisfaction. This role ideally requires an Engineering related HNC/Degree (Foundation Degree is fine), and 2+ years of industry experience. In addition to providing direct support to customers, you will collaborate with the in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company's reputation for delivering innovative and reliable solutions to high-profile organizations worldwide. Key Duties: As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties. Responding to incoming Service Requests from customers, sales engineers and sales team via online portals/applications email and phone. Analysing reported problems, replicating and demonstrating them if needed, using appropriate dedicated support equipment. Suggesting, preparing and delivering solutions to customers for both hardware and software problems. Liaising with software/hardware engineers to analyse and resolve complex customer issues and to report identified hardware or software design flaws. Complete and maintain records of customer issues, product defects, etc. using the companies CRM tools (Salesforce/Jira). Assist Professional Services (PS) team with delivery of PS engagements if required. On-site installation and technical support for customers when required. Providing level 1 hardware repair and calibration services for customers. Other Responsibilities: Assisting in distribution of software and hardware upgrades to customers. Performing calibrations/integrations at customer sites on key product range when required. Generating special test scenarios from customer requests. Maintaining literature available through the support website Job Requirements: BA, BEng or HND in appropriate Engineering discipline. Demonstrable related experience in a high technology organisation. Direct experience providing technical customer support. Direct and recent experience using standard RF and other test equipment such as: Power Meters Spectrum analysers Frequency counters Oscilloscopes Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations. Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company. Good communication and presentation skills. Proven problem-solving abilities. Flexible and dedicated approach. Must be able to work in a fast-paced environment and effectively manage multiple priorities. Desirable: Experience with the Linux OS. Experience with tools such as Salesforce and Jira. To apply for this Technical Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers' rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society's best interests at its core. ShareAction's Financial Sector Research (FSR) team researches a variety of sectors' performance and publishes regular rankings and analysis, as well as engaging with each surveyed institution and providing them with detailed recommendations for improvement. The FSR team also supports other campaign teams within ShareAction by providing relevant data and increasingly aims to share more data externally, too. What you'll do The Senior Research Officer will contribute to this research, collecting information from institutions and databases, analysing quantitative and qualitative data, producing engaging content, and translating this analysis into actionable steps for institutions in our reports. The focus of this role is to support the production and publication of our survey of the European banking sector. In this role, you will work closely with colleagues in both the Financial Sector Research and the Banking Standards teams to: Develop a methodology that is consistent with other financial sector benchmarks published by ShareAction, reflects recent market developments, draws on internal and external subject matter expertise, and reflects our campaign priorities. Collect, audit and analyse data regarding banks' climate and sustainability strategies. Produce accurate and engaging written reports and data visualisations summarising the key findings of the research and drafting credible and persuasive recommendations. Support the presentation of the survey's findings to banks, investors, funders, and the media. Contribute to responses to external consultations from regulators, policymakers, and other NGOs and support data sharing with external partners as appropriate. The survey and benchmark of the European banking sector will be led by the Banking Programme team, with support from the Financial Sector Research team. This role will sit within the Financial Sector Research team, to benefit from the experience and processes already established for ShareAction's asset management and insurance benchmarks. While you will focus on the survey of the European banking sector, there will be an opportunity to contribute to and learn about the other financial sector benchmarks as part of this role. In this role, your responsibilities will include: Analysing quantitative and qualitative data and writing reports on banks' responsible finance performance. Coordinating between the Financial Sector Research and Banking Standards teams to ensure consistency across ShareAction's financial sector benchmarks. Conducting research across the themes covered by the benchmarks that draws on internal and external resources to inform survey development and data analysis. Using Excel and Python to analyse and organise large data sets (training will be provided for Python if needed). Participating in engagement calls with banks and answering technical questions relating to the research content. Presenting findings of our work to external and internal stakeholders through blogs, presentations, webinars, and roundtables and supporting the coordination of these events as appropriate. Organising and planning work with a high level of autonomy. Supporting the monitoring, evaluation and learning of our work. Contributing to funding bids and reporting on KPIs to funders where appropriate. Supporting the wider Financial Sector Research team to deliver other pieces of research, particularly the asset manager and insurance sector benchmarks. Keeping up to date on relevant news and information on the financial sector and the thematic areas covered by our work. What you'll bring to the team This a very exciting time to be joining ShareAction as we seek to develop our benchmarks to increase their impact. In this rapidly evolving field, we are looking for a person with excellent research and communication skills and a passion to make a difference to join our team. We will ensure that you receive sufficient support and oversight to ensure you feel comfortable and knowledgeable in delivering this bold and challenging research. We welcome anyone who shares our passion for environmental and social justice through the transformation of the financial sector. Please feel free to apply even if you're not sure you tick every box. Essential Excellent analytical skills, attention to detail, and a proven ability to conduct qualitative and quantitative research. A broad understanding of how the financial sector works and how financial institutions can have an impact on environmental and social issues. A keen interest in driving the finance sector (particularly asset managers and insurers) to better serve people and planet. Excellent organisational skills and a proven ability to manage competing demands while still meeting deadlines. Strong communication skills in written and spoken English. Competency with Microsoft Excel, including writing formulae and building charts. Strong team-working skills with the ability to work collaboratively. A passion for ShareAction's vision, mission, and values. Desirable Subject matter knowledge in climate change, biodiversity, or human/labour rights. Knowledge of/experience with the finance sector; an understanding of responsible investment and its implications for different types of financial institutions. Understanding of how private commercial banks operate and what products and services they offer to corporate and retail clients. Advanced data visualisation skills. Experience giving presentations. Any experience in programming, particularly an interest in learning Python for data processing. Experience managing relationships with external stakeholders. Experience with Microsoft Office 365, particularly SharePoint. Experience with CRM systems, ideally Salesforce. We are currently formalising our hybrid working policy; however, the FSR team normally meets in the office on a weekly basis, with some flexibility possible. What we will do for you We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible. Currently, we are pleased to offer: A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place. Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role. Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression. The opportunity to help make a difference: we tackle some of the world's biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment. A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay. Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams. 8% non-contributory pension, invested with NEST and their green funds. Healthcare cash plan with Westfield that gives you money back on your healthcare costs. Employee assistance programme: advice and support, lifestyle discounts and short-term counselling. 25 days' annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together. Enhanced family leave pay: up to 18 weeks paid at 90% for either parent. Enhanced sick pay starting at 5 weeks' full pay from day 1. Season ticket loan and cycle-to-work scheme. ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work . click apply for full job details
Dec 02, 2024
Full time
ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers' rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society's best interests at its core. ShareAction's Financial Sector Research (FSR) team researches a variety of sectors' performance and publishes regular rankings and analysis, as well as engaging with each surveyed institution and providing them with detailed recommendations for improvement. The FSR team also supports other campaign teams within ShareAction by providing relevant data and increasingly aims to share more data externally, too. What you'll do The Senior Research Officer will contribute to this research, collecting information from institutions and databases, analysing quantitative and qualitative data, producing engaging content, and translating this analysis into actionable steps for institutions in our reports. The focus of this role is to support the production and publication of our survey of the European banking sector. In this role, you will work closely with colleagues in both the Financial Sector Research and the Banking Standards teams to: Develop a methodology that is consistent with other financial sector benchmarks published by ShareAction, reflects recent market developments, draws on internal and external subject matter expertise, and reflects our campaign priorities. Collect, audit and analyse data regarding banks' climate and sustainability strategies. Produce accurate and engaging written reports and data visualisations summarising the key findings of the research and drafting credible and persuasive recommendations. Support the presentation of the survey's findings to banks, investors, funders, and the media. Contribute to responses to external consultations from regulators, policymakers, and other NGOs and support data sharing with external partners as appropriate. The survey and benchmark of the European banking sector will be led by the Banking Programme team, with support from the Financial Sector Research team. This role will sit within the Financial Sector Research team, to benefit from the experience and processes already established for ShareAction's asset management and insurance benchmarks. While you will focus on the survey of the European banking sector, there will be an opportunity to contribute to and learn about the other financial sector benchmarks as part of this role. In this role, your responsibilities will include: Analysing quantitative and qualitative data and writing reports on banks' responsible finance performance. Coordinating between the Financial Sector Research and Banking Standards teams to ensure consistency across ShareAction's financial sector benchmarks. Conducting research across the themes covered by the benchmarks that draws on internal and external resources to inform survey development and data analysis. Using Excel and Python to analyse and organise large data sets (training will be provided for Python if needed). Participating in engagement calls with banks and answering technical questions relating to the research content. Presenting findings of our work to external and internal stakeholders through blogs, presentations, webinars, and roundtables and supporting the coordination of these events as appropriate. Organising and planning work with a high level of autonomy. Supporting the monitoring, evaluation and learning of our work. Contributing to funding bids and reporting on KPIs to funders where appropriate. Supporting the wider Financial Sector Research team to deliver other pieces of research, particularly the asset manager and insurance sector benchmarks. Keeping up to date on relevant news and information on the financial sector and the thematic areas covered by our work. What you'll bring to the team This a very exciting time to be joining ShareAction as we seek to develop our benchmarks to increase their impact. In this rapidly evolving field, we are looking for a person with excellent research and communication skills and a passion to make a difference to join our team. We will ensure that you receive sufficient support and oversight to ensure you feel comfortable and knowledgeable in delivering this bold and challenging research. We welcome anyone who shares our passion for environmental and social justice through the transformation of the financial sector. Please feel free to apply even if you're not sure you tick every box. Essential Excellent analytical skills, attention to detail, and a proven ability to conduct qualitative and quantitative research. A broad understanding of how the financial sector works and how financial institutions can have an impact on environmental and social issues. A keen interest in driving the finance sector (particularly asset managers and insurers) to better serve people and planet. Excellent organisational skills and a proven ability to manage competing demands while still meeting deadlines. Strong communication skills in written and spoken English. Competency with Microsoft Excel, including writing formulae and building charts. Strong team-working skills with the ability to work collaboratively. A passion for ShareAction's vision, mission, and values. Desirable Subject matter knowledge in climate change, biodiversity, or human/labour rights. Knowledge of/experience with the finance sector; an understanding of responsible investment and its implications for different types of financial institutions. Understanding of how private commercial banks operate and what products and services they offer to corporate and retail clients. Advanced data visualisation skills. Experience giving presentations. Any experience in programming, particularly an interest in learning Python for data processing. Experience managing relationships with external stakeholders. Experience with Microsoft Office 365, particularly SharePoint. Experience with CRM systems, ideally Salesforce. We are currently formalising our hybrid working policy; however, the FSR team normally meets in the office on a weekly basis, with some flexibility possible. What we will do for you We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible. Currently, we are pleased to offer: A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place. Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role. Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression. The opportunity to help make a difference: we tackle some of the world's biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment. A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay. Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams. 8% non-contributory pension, invested with NEST and their green funds. Healthcare cash plan with Westfield that gives you money back on your healthcare costs. Employee assistance programme: advice and support, lifestyle discounts and short-term counselling. 25 days' annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together. Enhanced family leave pay: up to 18 weeks paid at 90% for either parent. Enhanced sick pay starting at 5 weeks' full pay from day 1. Season ticket loan and cycle-to-work scheme. ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work . click apply for full job details
ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers' rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society's best interests at its core. ShareAction's Banking Standards team works towards holding banks accountable for their impact on people and planet, with a particular focus on climate change. We have a history of campaigning on key aspects of banks' climate strategies - such as their emission reduction targets or fossil fuel policies - and we are gradually expanding our work to include other sustainability themes and banking regulation. Recently, we have achieved significant wins, such as contributing to HSBC becoming the world's largest bank to cease financing for new oil and gas fields, Barclays dramatically reducing its oil sands financing, and mobilising investors to call on Societe Generale to set a renewable energy target. Our campaign activities are rooted in rigorous analysis and facts. We produce a variety of research outputs supporting our engagement with banks, including: Investor briefings and research notes, reviewing commitments made by individual banks. For example, see our analysis of Barclays' latest energy policy here . Banking sector benchmarks, ranking European banks on their approach to climate change and other sustainability themes. For example, see our 2022 Banking Survey here . Thematic reports and position papers, reviewing how the European banking sector aims to address specific issues and relevant sustainability standards. For example, see our report on banks' financing of oil and gas expansion here . What you'll do As a Research Manager, you will play a pivotal role in shaping our banking survey. Through your work, you will have the opportunity to influence the banking sector's approach to sustainability by highlighting areas of improvement and leading practices among Europe's largest banks. In close collaboration with colleagues in the Banking Standards and Financial Sector Research teams, you will: Lead survey development: Oversee all aspects of our banking survey, from designing methodology and collecting and analysing data to producing engaging written outputs and data visualisations that summarise key findings. You will coordinate the project from start to finish and liaise with multiple stakeholders, ensuring that surveys remain consistent with other ShareAction benchmarks and align with our campaign priorities. Conduct thematic research: Undertake research and engage with internal and external subject matter experts to inform positions on themes covered in banking surveys, ensuring that surveys are based on robust criteria and reflect the latest market developments. Engage with key stakeholders: Design engaging presentations and present survey findings and recommendations to banks, investors, and other stakeholders. You will act as an internal and external spokesperson for the banking survey, with the support of the Communications team and members of the Banking team. Additionally, you will contribute to external consultations and coordinate data-sharing initiatives with partners. Contribute to monitoring, evaluation and learning: Support the development and implementation of a monitoring, evaluation, and learning strategy for our banking surveys to continuously enhance their impact, relevance, and delivery process. Support funding and resource development: Assist with funding bids to secure resources for the survey's continued growth and impact. You will also be responsible for hiring and managing additional researchers when necessary. What you'll bring to the team Passionate about climate change, sustainability, and/or the role of the financial system in addressing these issues. Excellent organisational and time management skills with a proven ability to manage competing demands while meeting deadlines. Experience in project management, including task delegation and consideration of project team workload. Excellent analytical skills with a proven ability to analyse complex quantitative and qualitative data, produce detailed reports, and summarise findings. Proven ability to manage relationships with multiple internal and external stakeholders. Proficiency in Microsoft Office with a proven ability to manage data, produce research insights, and create data visualisations. Strong verbal and written communication skills with a proven ability to convey complex information to a wide variety of audiences. A great team player. It would also be great - but not essential - if you have: Experience in conducting surveys and/or carrying out qualitative or quantitative research on financial institutions. Strong understanding of climate change, biodiversity, human rights, and/or public health. Strong understanding of how private commercial banks operate and the products and services they offer to corporate and retail clients. Experience integrating innovative tools into research processes, particularly AI tools. Experience with the Salesforce CRM system. Experience developing and/or managing databases using Excel or other applications. While we hope we'll find someone with the majority of these skills and experience, we're keen to hear from you even if you don't have them all. We appreciate lots of skills are transferable, and we welcome opportunities to explore different ways of achieving our goals. We are currently formalising our hybrid working policy. However, the Banking team meets in the office every Tuesday as we find this helps with team bonding and productivity. We expect candidates based in London to come into the office at least once a week every Tuesday and candidates based outside of London to come into the office at least twice a month on a Tuesday. What we will do for you We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible. Currently, we are pleased to offer: A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place. Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role. Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression. The opportunity to help make a difference: we tackle some of the world's biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment. A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay. Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams. 8% non-contributory pension, invested with NEST and their green funds. Healthcare cash plan with Westfield that gives you money back on your healthcare costs. Employee assistance programme: advice and support, lifestyle discounts and short-term counselling. 25 days' annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together. Enhanced family leave pay: up to 18 weeks paid at 90% for either parent. Enhanced sick pay starting at 5 weeks' full pay from day 1. Season ticket loan and cycle-to-work scheme. ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won't apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you! For further information and to apply, please visit our website via the Apply button. Closing date: 9.00 am on Monday 9th December 2024. First-round interviews: Thursday 19th/Friday 20th December 2024 (online). . click apply for full job details
Dec 01, 2024
Full time
ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers' rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society's best interests at its core. ShareAction's Banking Standards team works towards holding banks accountable for their impact on people and planet, with a particular focus on climate change. We have a history of campaigning on key aspects of banks' climate strategies - such as their emission reduction targets or fossil fuel policies - and we are gradually expanding our work to include other sustainability themes and banking regulation. Recently, we have achieved significant wins, such as contributing to HSBC becoming the world's largest bank to cease financing for new oil and gas fields, Barclays dramatically reducing its oil sands financing, and mobilising investors to call on Societe Generale to set a renewable energy target. Our campaign activities are rooted in rigorous analysis and facts. We produce a variety of research outputs supporting our engagement with banks, including: Investor briefings and research notes, reviewing commitments made by individual banks. For example, see our analysis of Barclays' latest energy policy here . Banking sector benchmarks, ranking European banks on their approach to climate change and other sustainability themes. For example, see our 2022 Banking Survey here . Thematic reports and position papers, reviewing how the European banking sector aims to address specific issues and relevant sustainability standards. For example, see our report on banks' financing of oil and gas expansion here . What you'll do As a Research Manager, you will play a pivotal role in shaping our banking survey. Through your work, you will have the opportunity to influence the banking sector's approach to sustainability by highlighting areas of improvement and leading practices among Europe's largest banks. In close collaboration with colleagues in the Banking Standards and Financial Sector Research teams, you will: Lead survey development: Oversee all aspects of our banking survey, from designing methodology and collecting and analysing data to producing engaging written outputs and data visualisations that summarise key findings. You will coordinate the project from start to finish and liaise with multiple stakeholders, ensuring that surveys remain consistent with other ShareAction benchmarks and align with our campaign priorities. Conduct thematic research: Undertake research and engage with internal and external subject matter experts to inform positions on themes covered in banking surveys, ensuring that surveys are based on robust criteria and reflect the latest market developments. Engage with key stakeholders: Design engaging presentations and present survey findings and recommendations to banks, investors, and other stakeholders. You will act as an internal and external spokesperson for the banking survey, with the support of the Communications team and members of the Banking team. Additionally, you will contribute to external consultations and coordinate data-sharing initiatives with partners. Contribute to monitoring, evaluation and learning: Support the development and implementation of a monitoring, evaluation, and learning strategy for our banking surveys to continuously enhance their impact, relevance, and delivery process. Support funding and resource development: Assist with funding bids to secure resources for the survey's continued growth and impact. You will also be responsible for hiring and managing additional researchers when necessary. What you'll bring to the team Passionate about climate change, sustainability, and/or the role of the financial system in addressing these issues. Excellent organisational and time management skills with a proven ability to manage competing demands while meeting deadlines. Experience in project management, including task delegation and consideration of project team workload. Excellent analytical skills with a proven ability to analyse complex quantitative and qualitative data, produce detailed reports, and summarise findings. Proven ability to manage relationships with multiple internal and external stakeholders. Proficiency in Microsoft Office with a proven ability to manage data, produce research insights, and create data visualisations. Strong verbal and written communication skills with a proven ability to convey complex information to a wide variety of audiences. A great team player. It would also be great - but not essential - if you have: Experience in conducting surveys and/or carrying out qualitative or quantitative research on financial institutions. Strong understanding of climate change, biodiversity, human rights, and/or public health. Strong understanding of how private commercial banks operate and the products and services they offer to corporate and retail clients. Experience integrating innovative tools into research processes, particularly AI tools. Experience with the Salesforce CRM system. Experience developing and/or managing databases using Excel or other applications. While we hope we'll find someone with the majority of these skills and experience, we're keen to hear from you even if you don't have them all. We appreciate lots of skills are transferable, and we welcome opportunities to explore different ways of achieving our goals. We are currently formalising our hybrid working policy. However, the Banking team meets in the office every Tuesday as we find this helps with team bonding and productivity. We expect candidates based in London to come into the office at least once a week every Tuesday and candidates based outside of London to come into the office at least twice a month on a Tuesday. What we will do for you We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible. Currently, we are pleased to offer: A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place. Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role. Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression. The opportunity to help make a difference: we tackle some of the world's biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment. A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay. Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams. 8% non-contributory pension, invested with NEST and their green funds. Healthcare cash plan with Westfield that gives you money back on your healthcare costs. Employee assistance programme: advice and support, lifestyle discounts and short-term counselling. 25 days' annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together. Enhanced family leave pay: up to 18 weeks paid at 90% for either parent. Enhanced sick pay starting at 5 weeks' full pay from day 1. Season ticket loan and cycle-to-work scheme. ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won't apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you! For further information and to apply, please visit our website via the Apply button. Closing date: 9.00 am on Monday 9th December 2024. First-round interviews: Thursday 19th/Friday 20th December 2024 (online). . click apply for full job details
Job Description Sales Consultant - Leased & Tenanted Pubs - London & South East Homebased - Travel required £competitive, dependent on experience, plus bonus structure, excellent career development, company car, discounted products and services and much more! We are currently recruiting a talented and collaborative Sales Consultant to join our On-Trade Leased & Tenanted Pub Team in the Local Sector, which is currently growing at 30% year on year. What you'll be doing: You will be primarily involved in driving new business within Leased & Tenanted pubs whilst looking after and developing a handful of key accounts. Winning new leased & tenanted customers for Brakes ensuring that they adhere to the minimum spend criteria Retaining & growing existing key customers Building strong relationships with our dedicated telephone account managers to manage leads Proactively work with the external Pub Co area managers to unearth new opportunities within their pub estate Identify any innovation and improvements to the L&T deal to further cement our position as the foodservice wholesaler in the UK. Implement strategic territory plans as set out by your line manager. What we are looking for: With a passion for pub food, you'll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Proven experience in managing customers - face to face or over the telephone Demonstratable knowledge of retention and growth of accounts. Target driven, proven experience of achieving targets. Stakeholder management/engagement experience Proven experience with the use of Excel & Powerpoint to produce well organised planning in order to maximise selling time in trade Previous experience using Salesforce would be an advantage What you'll get: A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more .
Dec 01, 2024
Full time
Job Description Sales Consultant - Leased & Tenanted Pubs - London & South East Homebased - Travel required £competitive, dependent on experience, plus bonus structure, excellent career development, company car, discounted products and services and much more! We are currently recruiting a talented and collaborative Sales Consultant to join our On-Trade Leased & Tenanted Pub Team in the Local Sector, which is currently growing at 30% year on year. What you'll be doing: You will be primarily involved in driving new business within Leased & Tenanted pubs whilst looking after and developing a handful of key accounts. Winning new leased & tenanted customers for Brakes ensuring that they adhere to the minimum spend criteria Retaining & growing existing key customers Building strong relationships with our dedicated telephone account managers to manage leads Proactively work with the external Pub Co area managers to unearth new opportunities within their pub estate Identify any innovation and improvements to the L&T deal to further cement our position as the foodservice wholesaler in the UK. Implement strategic territory plans as set out by your line manager. What we are looking for: With a passion for pub food, you'll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Proven experience in managing customers - face to face or over the telephone Demonstratable knowledge of retention and growth of accounts. Target driven, proven experience of achieving targets. Stakeholder management/engagement experience Proven experience with the use of Excel & Powerpoint to produce well organised planning in order to maximise selling time in trade Previous experience using Salesforce would be an advantage What you'll get: A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more .
Job Description Sales Consultant - Leased & Tenanted Pubs - London & South East Homebased - Travel required £competitive, dependent on experience, plus bonus structure, excellent career development, company car, discounted products and services and much more! We are currently recruiting a talented and collaborative Sales Consultant to join our On-Trade Leased & Tenanted Pub Team in the Local Sector, which is currently growing at 30% year on year. What you'll be doing: You will be primarily involved in driving new business within Leased & Tenanted pubs whilst looking after and developing a handful of key accounts. Winning new leased & tenanted customers for Brakes ensuring that they adhere to the minimum spend criteria Retaining & growing existing key customers Building strong relationships with our dedicated telephone account managers to manage leads Proactively work with the external Pub Co area managers to unearth new opportunities within their pub estate Identify any innovation and improvements to the L&T deal to further cement our position as the foodservice wholesaler in the UK. Implement strategic territory plans as set out by your line manager. What we are looking for: With a passion for pub food, you'll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Proven experience in managing customers - face to face or over the telephone Demonstratable knowledge of retention and growth of accounts. Target driven, proven experience of achieving targets. Stakeholder management/engagement experience Proven experience with the use of Excel & Powerpoint to produce well organised planning in order to maximise selling time in trade Previous experience using Salesforce would be an advantage What you'll get: A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more .
Dec 01, 2024
Full time
Job Description Sales Consultant - Leased & Tenanted Pubs - London & South East Homebased - Travel required £competitive, dependent on experience, plus bonus structure, excellent career development, company car, discounted products and services and much more! We are currently recruiting a talented and collaborative Sales Consultant to join our On-Trade Leased & Tenanted Pub Team in the Local Sector, which is currently growing at 30% year on year. What you'll be doing: You will be primarily involved in driving new business within Leased & Tenanted pubs whilst looking after and developing a handful of key accounts. Winning new leased & tenanted customers for Brakes ensuring that they adhere to the minimum spend criteria Retaining & growing existing key customers Building strong relationships with our dedicated telephone account managers to manage leads Proactively work with the external Pub Co area managers to unearth new opportunities within their pub estate Identify any innovation and improvements to the L&T deal to further cement our position as the foodservice wholesaler in the UK. Implement strategic territory plans as set out by your line manager. What we are looking for: With a passion for pub food, you'll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Proven experience in managing customers - face to face or over the telephone Demonstratable knowledge of retention and growth of accounts. Target driven, proven experience of achieving targets. Stakeholder management/engagement experience Proven experience with the use of Excel & Powerpoint to produce well organised planning in order to maximise selling time in trade Previous experience using Salesforce would be an advantage What you'll get: A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more .
Job Description Sales Consultant - Leased & Tenanted Pubs - London & South East Homebased - Travel required £competitive, dependent on experience, plus bonus structure, excellent career development, company car, discounted products and services and much more! We are currently recruiting a talented and collaborative Sales Consultant to join our On-Trade Leased & Tenanted Pub Team in the Local Sector, which is currently growing at 30% year on year. What you'll be doing: You will be primarily involved in driving new business within Leased & Tenanted pubs whilst looking after and developing a handful of key accounts. Winning new leased & tenanted customers for Brakes ensuring that they adhere to the minimum spend criteria Retaining & growing existing key customers Building strong relationships with our dedicated telephone account managers to manage leads Proactively work with the external Pub Co area managers to unearth new opportunities within their pub estate Identify any innovation and improvements to the L&T deal to further cement our position as the foodservice wholesaler in the UK. Implement strategic territory plans as set out by your line manager. What we are looking for: With a passion for pub food, you'll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Proven experience in managing customers - face to face or over the telephone Demonstratable knowledge of retention and growth of accounts. Target driven, proven experience of achieving targets. Stakeholder management/engagement experience Proven experience with the use of Excel & Powerpoint to produce well organised planning in order to maximise selling time in trade Previous experience using Salesforce would be an advantage What you'll get: A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more .
Dec 01, 2024
Full time
Job Description Sales Consultant - Leased & Tenanted Pubs - London & South East Homebased - Travel required £competitive, dependent on experience, plus bonus structure, excellent career development, company car, discounted products and services and much more! We are currently recruiting a talented and collaborative Sales Consultant to join our On-Trade Leased & Tenanted Pub Team in the Local Sector, which is currently growing at 30% year on year. What you'll be doing: You will be primarily involved in driving new business within Leased & Tenanted pubs whilst looking after and developing a handful of key accounts. Winning new leased & tenanted customers for Brakes ensuring that they adhere to the minimum spend criteria Retaining & growing existing key customers Building strong relationships with our dedicated telephone account managers to manage leads Proactively work with the external Pub Co area managers to unearth new opportunities within their pub estate Identify any innovation and improvements to the L&T deal to further cement our position as the foodservice wholesaler in the UK. Implement strategic territory plans as set out by your line manager. What we are looking for: With a passion for pub food, you'll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Proven experience in managing customers - face to face or over the telephone Demonstratable knowledge of retention and growth of accounts. Target driven, proven experience of achieving targets. Stakeholder management/engagement experience Proven experience with the use of Excel & Powerpoint to produce well organised planning in order to maximise selling time in trade Previous experience using Salesforce would be an advantage What you'll get: A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more .
