Job title: AV Technician Accountable to: AV Manager Location: 21 Albemarle Street, London Contract: Permanent, Full-time (35 hours) flexible hours worked on a rota including evenings and weekends Salary: £33,750 to £36,000k per annum About the Ri The purpose of the Royal Institution is to connect as many people as possible with science. We've been doing it for well over 200 years and have an international reach, working with world-leading scientists, from Hannah Fry to Carlo Rovelli. We talk, and listen, to the public. We help scientists talk, and listen, to the public. We develop critical thinking and a spirit of exploration in young people through our educational work. Our Grade I listed building in Mayfair is also a busy and vibrant events venue, offering the perfect location for private and corporate events. Our historic Georgian rooms with fine portraits and original features and contemporary spaces are all equipped with a wide variety of AV technology to suit the clients needs. About You This role delivers a high quality, proactive and timely in-house AV service to internal and external clients, ensuring excellent customer service and client experience of the Ri. As the successful applicant, you will work primarily with the Venue Hire, Facilities & Programmes team as well as other internal stakeholders to deliver events and ensure customers receive a proactive and consistent service. You will also advise clients about AV needs for conferences and events, establishing and ensuring the delivery meets customer expectations. To be successful in this role you will have: Experience of running live events and conferences, including running sound desks, lighting, and video. Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT/AV hardware and software. Excellent communication skills and a strong understanding of good customer service. A working knowledge of IT systems including computer configuration/settings, Salesforce, web-streaming technologies, video and sound editing programs would be ideal. The role requires irregular hours, to be worked flexibly across the week, including early mornings, evening and weekend working to fit in with the events run at the Ri. To find out more about our venue visit Main responsibilities of the role: Collaborate effectively with the Venue Hire Team, Programmes team and other teams across the organisation to deliver high quality events and ensure customers receive a proactive and consistent service. Support the Venue Hire team in advising clients on AV needs for conferences and events establishing, advising and ensuring the delivery of AV requirements to meet customers' expectations. Conduct basic repairs of stock and hardware, ordering peripherals to ensure equipment is maintained to a high standard Ensure that all duties and activities are carried out in a courteous and constructive manner and that customer receive an excellent customer experience. Assist the AV Manager in forecasting any needed improvements, budgeting for and implementing any changes. Assisting with set-up and logistics for events e.g. Family Fun Days setup and breakdown of rooms. Stay up to date with equipment and best practice in the field of AV. Skills, experience and knowledge: (Essential) Experience of events and conferences, including running sound desks, lighting and video. Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT/AV hardware and software. Strong sense of customer service, and an ability to build co-operative relationships with end users and clients. Desirable Some working knowledge of IT systems: Including computer configuration and settings, Salesforce, web-streaming technologies, video and sound editing programs Personal Attributes: (Essential) Excellent interpersonal skills with proven ability to work collaboratively. Able to find pragmatic solutions, seek improvements, and adapt to changing situations. Able to present information, verbally and in writing, in a clear and concise manner, with excellent attention to detail. Positive "can do" attitude and willingness to support others where needed. Ability to multi-task and work in a fast-paced environment. Working knowledge of Microsoft Office, with a willingness to learn and use new systems. Willingness to work regular evenings and weekends. Interested? Please review the full job description and person specification below, and to apply send your CV and supporting statement of no more than 500 words explaining why you would like to apply for the role and how you meet the requirements set out in the person specification to no later than 9.00am on Monday 23 June 2025. We ask applicants to complete and return the recruitment monitoring form along with their application. The Ri is committed to equality of opportunity at all stages of the recruitment process. The information supplied in this form will be treated in strict confidence and will only be seen by Human Resources. It will not form part of the selection process. You may choose not to disclose some, or all the information requested in the form, and this will not affect your application in any way. This role may involve out of hours working, including early mornings, late evenings and weekend working. We welcome applicants seeking flexible working, and will accommodate these where possible in line with business need
Jun 07, 2025
Full time
Job title: AV Technician Accountable to: AV Manager Location: 21 Albemarle Street, London Contract: Permanent, Full-time (35 hours) flexible hours worked on a rota including evenings and weekends Salary: £33,750 to £36,000k per annum About the Ri The purpose of the Royal Institution is to connect as many people as possible with science. We've been doing it for well over 200 years and have an international reach, working with world-leading scientists, from Hannah Fry to Carlo Rovelli. We talk, and listen, to the public. We help scientists talk, and listen, to the public. We develop critical thinking and a spirit of exploration in young people through our educational work. Our Grade I listed building in Mayfair is also a busy and vibrant events venue, offering the perfect location for private and corporate events. Our historic Georgian rooms with fine portraits and original features and contemporary spaces are all equipped with a wide variety of AV technology to suit the clients needs. About You This role delivers a high quality, proactive and timely in-house AV service to internal and external clients, ensuring excellent customer service and client experience of the Ri. As the successful applicant, you will work primarily with the Venue Hire, Facilities & Programmes team as well as other internal stakeholders to deliver events and ensure customers receive a proactive and consistent service. You will also advise clients about AV needs for conferences and events, establishing and ensuring the delivery meets customer expectations. To be successful in this role you will have: Experience of running live events and conferences, including running sound desks, lighting, and video. Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT/AV hardware and software. Excellent communication skills and a strong understanding of good customer service. A working knowledge of IT systems including computer configuration/settings, Salesforce, web-streaming technologies, video and sound editing programs would be ideal. The role requires irregular hours, to be worked flexibly across the week, including early mornings, evening and weekend working to fit in with the events run at the Ri. To find out more about our venue visit Main responsibilities of the role: Collaborate effectively with the Venue Hire Team, Programmes team and other teams across the organisation to deliver high quality events and ensure customers receive a proactive and consistent service. Support the Venue Hire team in advising clients on AV needs for conferences and events establishing, advising and ensuring the delivery of AV requirements to meet customers' expectations. Conduct basic repairs of stock and hardware, ordering peripherals to ensure equipment is maintained to a high standard Ensure that all duties and activities are carried out in a courteous and constructive manner and that customer receive an excellent customer experience. Assist the AV Manager in forecasting any needed improvements, budgeting for and implementing any changes. Assisting with set-up and logistics for events e.g. Family Fun Days setup and breakdown of rooms. Stay up to date with equipment and best practice in the field of AV. Skills, experience and knowledge: (Essential) Experience of events and conferences, including running sound desks, lighting and video. Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT/AV hardware and software. Strong sense of customer service, and an ability to build co-operative relationships with end users and clients. Desirable Some working knowledge of IT systems: Including computer configuration and settings, Salesforce, web-streaming technologies, video and sound editing programs Personal Attributes: (Essential) Excellent interpersonal skills with proven ability to work collaboratively. Able to find pragmatic solutions, seek improvements, and adapt to changing situations. Able to present information, verbally and in writing, in a clear and concise manner, with excellent attention to detail. Positive "can do" attitude and willingness to support others where needed. Ability to multi-task and work in a fast-paced environment. Working knowledge of Microsoft Office, with a willingness to learn and use new systems. Willingness to work regular evenings and weekends. Interested? Please review the full job description and person specification below, and to apply send your CV and supporting statement of no more than 500 words explaining why you would like to apply for the role and how you meet the requirements set out in the person specification to no later than 9.00am on Monday 23 June 2025. We ask applicants to complete and return the recruitment monitoring form along with their application. The Ri is committed to equality of opportunity at all stages of the recruitment process. The information supplied in this form will be treated in strict confidence and will only be seen by Human Resources. It will not form part of the selection process. You may choose not to disclose some, or all the information requested in the form, and this will not affect your application in any way. This role may involve out of hours working, including early mornings, late evenings and weekend working. We welcome applicants seeking flexible working, and will accommodate these where possible in line with business need
TECHNICAL ACCOUNT SERVICE MANAGER / LONDON / HYBRID 2 DAYS PER WEEK IN THE OFFICE / £39,000 - £41,000 / PLUS BENEFITS Exciting new opportunity for a Technical Account Service Manager to plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients. You will ensure quality service and operational performance within the parameters of program and delivery standards, develop client relationships and an understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. At WEX we see corporate payments differently. We are a leading and growing global provider of payment processing and information management solutions. We are passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs. We hire people who share the same passion for continuous innovation and client service that is unparalleled in our industry. We are employee centric offering value-based incentives and generous compensation and benefits packages. Are you a strategic problem-solver with a passion for technology and building strong client partnerships? Do you thrive in a dynamic environment where you can leverage your technical expertise to drive client success and foster growth? If so, we invite you to bring your talents and ambition to our global team. What s on offer? Highly Competitive salary of between £39,000 - £41,000 (Dependent on experience) Annual Bonus 40 hour week- Monday to Friday, no evenings or weekends Hybrid working (2 days per week in the London Bridge office) Industry leading pension scheme 25 days holiday plus bank holidays- with the opportunity to purchase additional holidays Life assurance Income protection Discount & Perks platform Employee wellbeing Key Responsibilities of the Technical Account Service Manager: Technical Issue Resolution: Serve as the primary technical point of contact for daily operational requests and critical incidents. Develop and maintain comprehensive technical account plans and contact strategies for assigned clients. Provide technical insights and support to the commercial team in identifying and qualifying new business opportunities within your client portfolio. Continuous Improvement Initiatives: Identify and drive initiatives to improve communication, processes, and workflows both internally and with clients to enhance the overall client experience. Monitor key performance indicators for client success and service delivery. Contribute to regular client business reviews with insightful operational data and recommendations. Contribute to the development of technical documentation and provide operational guidance to clients as needed. Provide periodic on-call support (twice per quarter on average) ensuring effective customer communication, collaborating with IT teams for timely resolution. Skills & Experience: Experience in a client-facing technical role, ideally within service delivery or technical account management. Strong technical aptitude with the ability to understand and explain complex technical concepts. Excellent communication, presentation, and interpersonal skills. Proven ability to manage multiple priorities, solve problems effectively, and work independently in a fast-paced environment. Proficiency in English; additional language skills are a plus. Solid PC skills, including experience with spreadsheets and presentations (Google Workspace and Salesforce proficiency is a plus). A proactive and solution-oriented mindset with a passion for driving client satisfaction. Ability to quickly learn new technologies and adapt to evolving client needs. Desirable: Understanding of web service protocols (ideally REST/SOAP API). Proficiency in analyzing large datasets, combined with experience utilizing data visualization/BI platforms (e.g., Google Looker, Tableau). Experience working in a cross-functional team environment. What s Next? If you have the skills and passion to carry out our Technical Account Service Manager, we would love to hear from you. APPLY NOW for immediate consideration.
May 30, 2025
Full time
TECHNICAL ACCOUNT SERVICE MANAGER / LONDON / HYBRID 2 DAYS PER WEEK IN THE OFFICE / £39,000 - £41,000 / PLUS BENEFITS Exciting new opportunity for a Technical Account Service Manager to plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients. You will ensure quality service and operational performance within the parameters of program and delivery standards, develop client relationships and an understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. At WEX we see corporate payments differently. We are a leading and growing global provider of payment processing and information management solutions. We are passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs. We hire people who share the same passion for continuous innovation and client service that is unparalleled in our industry. We are employee centric offering value-based incentives and generous compensation and benefits packages. Are you a strategic problem-solver with a passion for technology and building strong client partnerships? Do you thrive in a dynamic environment where you can leverage your technical expertise to drive client success and foster growth? If so, we invite you to bring your talents and ambition to our global team. What s on offer? Highly Competitive salary of between £39,000 - £41,000 (Dependent on experience) Annual Bonus 40 hour week- Monday to Friday, no evenings or weekends Hybrid working (2 days per week in the London Bridge office) Industry leading pension scheme 25 days holiday plus bank holidays- with the opportunity to purchase additional holidays Life assurance Income protection Discount & Perks platform Employee wellbeing Key Responsibilities of the Technical Account Service Manager: Technical Issue Resolution: Serve as the primary technical point of contact for daily operational requests and critical incidents. Develop and maintain comprehensive technical account plans and contact strategies for assigned clients. Provide technical insights and support to the commercial team in identifying and qualifying new business opportunities within your client portfolio. Continuous Improvement Initiatives: Identify and drive initiatives to improve communication, processes, and workflows both internally and with clients to enhance the overall client experience. Monitor key performance indicators for client success and service delivery. Contribute to regular client business reviews with insightful operational data and recommendations. Contribute to the development of technical documentation and provide operational guidance to clients as needed. Provide periodic on-call support (twice per quarter on average) ensuring effective customer communication, collaborating with IT teams for timely resolution. Skills & Experience: Experience in a client-facing technical role, ideally within service delivery or technical account management. Strong technical aptitude with the ability to understand and explain complex technical concepts. Excellent communication, presentation, and interpersonal skills. Proven ability to manage multiple priorities, solve problems effectively, and work independently in a fast-paced environment. Proficiency in English; additional language skills are a plus. Solid PC skills, including experience with spreadsheets and presentations (Google Workspace and Salesforce proficiency is a plus). A proactive and solution-oriented mindset with a passion for driving client satisfaction. Ability to quickly learn new technologies and adapt to evolving client needs. Desirable: Understanding of web service protocols (ideally REST/SOAP API). Proficiency in analyzing large datasets, combined with experience utilizing data visualization/BI platforms (e.g., Google Looker, Tableau). Experience working in a cross-functional team environment. What s Next? If you have the skills and passion to carry out our Technical Account Service Manager, we would love to hear from you. APPLY NOW for immediate consideration.
The Events and Catering Coordinator will facilitate the coordination of the College s calendar of events and will assist with the delivery and record keeping of catering and event services (external and internal) within the College alongside the permanent Events and Conference Co-ordinator. This is a 1 year fixed term contract and your working hours would be 20 per week. This role will also involve providing administrative support to internal and external dinners, working closely within the catering and events team. Reporting to, and working closely with, the Head of Catering, the Events and Catering Co-ordinator will ensure the timely and effective processing of information relating to event and catering operations, from initial point of enquiry to final invoicing. They will work as part of a team to ensure that the College provides a consistently excellent standard of catering and hospitality service. Key responsibilities Provide administrative support for the Kitchen and Front of House teams; printing menus, signage, responding to emails and carrying out administrative projects and arrangements as required. Assist in administration required for internal and external events, including conferences, alumni events, and academic ceremonies. Carry out show rounds of the facilities and have detailed information to hand to answer questions. Produce marketing material for the college catering and events Instagram account Handle enquiries and room bookings for College spaces. Add monthly internal and external charges to the invoicing tracker for events and catering. Work collaboratively with the Catering team, ensuring the effective communication of all details relating to events involving hospitality. Liaise with relevant departments over bookings, timings, diets plans, IT, AV and all other details of events to ensure a smooth delivery. Process enquiries (external and Internal). To prepare quotations for events, follow up to the point of confirmation, billing and feedback. Assist in producing and maintaining of sources of information on the website/intranet and in publications. Supporting the Head Chef and Food and Beverage Manager with the admin associated with stock taking of the college kitchen, pantry, wine cellar and bar. This includes ensuring the stock spreadsheets are kept up to date and all stock movement is accounted for. Customer focussed approach to all events and conferences, including initial response to any queries. Other Responsibilities Covering for the permanent Events and Conference Coordinator when required. Maintain information on databases, run standard reports and support updating pricing and promotions on tills as required, including supporting Epos/Mercury or similar bookings. Comply with the college s policies and procedures including Health and Safety policies. The position may require the post holder to work outside normal office hours from time to time. Day-to-day management of Epos or other similar catering software individual and collective data uploads, management reports, finance reports, till operations, fault reporting and feedback. Training will be provided. This aspect of the job will be supported by other colleagues in the Catering and Events department. Maintain, order, and issue any events stationery, office supplies and equipment. Assisting the Food and Beverage Manager and Head Chef with rostering when required. Co-ordinate payroll documentation for all catering departments, including casual and agency workers into HR system Occasionally working across departments for supporting other teams within reason Essential Sound administrative and organisational experience, particularly within conferences and events is preferable Proven ability to accept responsibility and the self-motivation to see a project through to completion Excellent written and interpersonal skills Meticulously accurate worker with good attention to detail Understanding and experience of catering Ability to work independently and flexibly as a member of a small team Ability to work under pressure Effective communicator and problem solver Flexible and able to work occasional evenings and weekends IT literacy including Microsoft Office Desirable A background in hospitality or the events industry Flexible and able to work occasional evenings and weekends Knowledge of Instagram Events sales experience INDL
Mar 08, 2025
Contractor
The Events and Catering Coordinator will facilitate the coordination of the College s calendar of events and will assist with the delivery and record keeping of catering and event services (external and internal) within the College alongside the permanent Events and Conference Co-ordinator. This is a 1 year fixed term contract and your working hours would be 20 per week. This role will also involve providing administrative support to internal and external dinners, working closely within the catering and events team. Reporting to, and working closely with, the Head of Catering, the Events and Catering Co-ordinator will ensure the timely and effective processing of information relating to event and catering operations, from initial point of enquiry to final invoicing. They will work as part of a team to ensure that the College provides a consistently excellent standard of catering and hospitality service. Key responsibilities Provide administrative support for the Kitchen and Front of House teams; printing menus, signage, responding to emails and carrying out administrative projects and arrangements as required. Assist in administration required for internal and external events, including conferences, alumni events, and academic ceremonies. Carry out show rounds of the facilities and have detailed information to hand to answer questions. Produce marketing material for the college catering and events Instagram account Handle enquiries and room bookings for College spaces. Add monthly internal and external charges to the invoicing tracker for events and catering. Work collaboratively with the Catering team, ensuring the effective communication of all details relating to events involving hospitality. Liaise with relevant departments over bookings, timings, diets plans, IT, AV and all other details of events to ensure a smooth delivery. Process enquiries (external and Internal). To prepare quotations for events, follow up to the point of confirmation, billing and feedback. Assist in producing and maintaining of sources of information on the website/intranet and in publications. Supporting the Head Chef and Food and Beverage Manager with the admin associated with stock taking of the college kitchen, pantry, wine cellar and bar. This includes ensuring the stock spreadsheets are kept up to date and all stock movement is accounted for. Customer focussed approach to all events and conferences, including initial response to any queries. Other Responsibilities Covering for the permanent Events and Conference Coordinator when required. Maintain information on databases, run standard reports and support updating pricing and promotions on tills as required, including supporting Epos/Mercury or similar bookings. Comply with the college s policies and procedures including Health and Safety policies. The position may require the post holder to work outside normal office hours from time to time. Day-to-day management of Epos or other similar catering software individual and collective data uploads, management reports, finance reports, till operations, fault reporting and feedback. Training will be provided. This aspect of the job will be supported by other colleagues in the Catering and Events department. Maintain, order, and issue any events stationery, office supplies and equipment. Assisting the Food and Beverage Manager and Head Chef with rostering when required. Co-ordinate payroll documentation for all catering departments, including casual and agency workers into HR system Occasionally working across departments for supporting other teams within reason Essential Sound administrative and organisational experience, particularly within conferences and events is preferable Proven ability to accept responsibility and the self-motivation to see a project through to completion Excellent written and interpersonal skills Meticulously accurate worker with good attention to detail Understanding and experience of catering Ability to work independently and flexibly as a member of a small team Ability to work under pressure Effective communicator and problem solver Flexible and able to work occasional evenings and weekends IT literacy including Microsoft Office Desirable A background in hospitality or the events industry Flexible and able to work occasional evenings and weekends Knowledge of Instagram Events sales experience INDL
About the role Availability Window Shift Pattern: Varies from day to day but are planned in advance Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. Sun: 22:00 - 07:00 Mon: 22:00 - 07:00 Tue: 22:00 - 07:00 Wed: 22:30 - 07:00 Thu: 22:00 - 06:00 You will be responsible for Becoming a manager in a Tesco Store gives you a driving role in Serving Britain's Shoppers a Little Better Everyday. It's a chance to put your skills, experience and instincts to the test; chasing opportunities, finding better ways of working and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact and presentation for your department, while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be; out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Looking ahead and seizing opportunities Acting quickly to do what's right for colleagues and customers Thriving on change and leading people through it together Knowing how to be at your best - and exceeding expectations What's in it for you Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. Please note Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. For more information about us please visit
Feb 21, 2025
Full time
About the role Availability Window Shift Pattern: Varies from day to day but are planned in advance Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. Sun: 22:00 - 07:00 Mon: 22:00 - 07:00 Tue: 22:00 - 07:00 Wed: 22:30 - 07:00 Thu: 22:00 - 06:00 You will be responsible for Becoming a manager in a Tesco Store gives you a driving role in Serving Britain's Shoppers a Little Better Everyday. It's a chance to put your skills, experience and instincts to the test; chasing opportunities, finding better ways of working and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact and presentation for your department, while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be; out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Looking ahead and seizing opportunities Acting quickly to do what's right for colleagues and customers Thriving on change and leading people through it together Knowing how to be at your best - and exceeding expectations What's in it for you Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. Please note Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. For more information about us please visit
You will need to login before you can apply for a job. Lead Manager Nights - Poole Fleets Corner Extra Sector: Retail and Wholesale Role: Manager Contract Type: Permanent Hours: Full Time About the role Availability Window Days From time To time Tue 22:00 00:00 Wed 22:00 00:00 Thu 22:00 00:00 Fri 22:00 00:00 Sat 22:00 00:00 Shift Pattern: Varies from day to day but are planned in advance. Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please visit the following link; here . Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. You will be responsible for Becoming a manager in a Tesco store gives you a driving role in Serving Britain's Shoppers a Little Better Every day. As a Lead Manager, you will have your own management team to guide and will often be the most senior colleague in the store, responsible for ensuring the best possible service for our colleagues and customers. It's a chance to put your management skills, experience, and instincts to the test; chasing opportunities, finding better ways of working, and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact, and presentation for your department while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be: out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude, and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Look ahead and seize opportunities Act quickly to do what's right for colleagues and customers Thrive on change and lead people through it together Know how to be at your best - and exceed expectations What's in it for you Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. Click here to read more about the benefits we have available for our colleagues. About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here . Please note Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here . We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. For more information about us please visit Company Learn more about this company Visit this company's hub to learn about their values, culture, and latest jobs. Create a job alert and receive personalised job recommendations straight to your inbox.
Feb 21, 2025
Full time
You will need to login before you can apply for a job. Lead Manager Nights - Poole Fleets Corner Extra Sector: Retail and Wholesale Role: Manager Contract Type: Permanent Hours: Full Time About the role Availability Window Days From time To time Tue 22:00 00:00 Wed 22:00 00:00 Thu 22:00 00:00 Fri 22:00 00:00 Sat 22:00 00:00 Shift Pattern: Varies from day to day but are planned in advance. Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please visit the following link; here . Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. You will be responsible for Becoming a manager in a Tesco store gives you a driving role in Serving Britain's Shoppers a Little Better Every day. As a Lead Manager, you will have your own management team to guide and will often be the most senior colleague in the store, responsible for ensuring the best possible service for our colleagues and customers. It's a chance to put your management skills, experience, and instincts to the test; chasing opportunities, finding better ways of working, and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact, and presentation for your department while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be: out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude, and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Look ahead and seize opportunities Act quickly to do what's right for colleagues and customers Thrive on change and lead people through it together Know how to be at your best - and exceed expectations What's in it for you Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. Click here to read more about the benefits we have available for our colleagues. About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here . Please note Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here . We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. For more information about us please visit Company Learn more about this company Visit this company's hub to learn about their values, culture, and latest jobs. Create a job alert and receive personalised job recommendations straight to your inbox.
The following content displays a map of the jobs location - York Benefits Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. About the role Availability Window Days From time To time Sun 22:00 00:00 Mon 22:00 00:00 Tue 22:00 00:00 Wed 22:30 00:00 Thu 22:00 00:00 Shift Pattern: Varies from day to day but are planned in advance Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. You will be responsible for Becoming a manager in a Tesco Store gives you a driving role in Serving Britain's Shoppers a Little Better Everyday. It's a chance to put your skills, experience and instincts to the test; chasing opportunities, finding better ways of working and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact and presentation for your department, while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be; out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Looking ahead and seizing opportunities Acting quickly to do what's right for colleagues and customers Thriving on change and leading people through it together Knowing how to be at your best - and exceeding expectations About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. Please note Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Feb 20, 2025
Full time
The following content displays a map of the jobs location - York Benefits Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. About the role Availability Window Days From time To time Sun 22:00 00:00 Mon 22:00 00:00 Tue 22:00 00:00 Wed 22:30 00:00 Thu 22:00 00:00 Shift Pattern: Varies from day to day but are planned in advance Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. You will be responsible for Becoming a manager in a Tesco Store gives you a driving role in Serving Britain's Shoppers a Little Better Everyday. It's a chance to put your skills, experience and instincts to the test; chasing opportunities, finding better ways of working and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact and presentation for your department, while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be; out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Looking ahead and seizing opportunities Acting quickly to do what's right for colleagues and customers Thriving on change and leading people through it together Knowing how to be at your best - and exceeding expectations About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. Please note Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
VS/7637 Assistant General Manager PBSA Brent Cross £34,000 - £45,000 per annum Hours: 40 hours a week between 8am 5pm or 9am 6pm Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach. As an Assistant General Manager, you will assist your GM to ensure the smooth operation and success of our awesome properties, focusing on safety and sales. Your communication and problem-solving skills will address challenges head-on, acting as the vital link between our team, the client and seamless operations. This role involves more than just managing operations and your team; it s about maintaining safety standards and driving sales. Collaborating with your GM, you'll ensure optimal property performance through effective communication and problem-solving. You will assist your GM in the following: CUSTOMER SERVICE Our residents experience lies at the core of the organisation. Our properties will be filled with residents who not only thrive whilst living with us but become our most enthusiastic cheerleaders. Your mission is to ensure their time with us is an unforgettable and life changing journey. Rebooking and referrals should be effortless. Our current residents should become our natural sales force, driven by an experience that exceeds their expectations. BUILDING MANAGEMENT Ensure 100% compliance with health and safety regulations within your property, fostering a risk-free environment and promoting a positive health and safety culture from all of your team. Assist with continuous improvement initiatives and provide value-added contributions across the property. Assist with asset mobilisation including setting up operational costings, people structures, recruitment, and coordinating a meaningful onboarding experience and smooth handover. Manage an escalation matrix in emergencies and liaise with senior management as appropriate. Collaborate with the wider operations team to maintain consistent performance across properties. Utilise your upbeat, open-minded, and outgoing personality to assist in leading, mentoring, and guiding the team, ensuring smooth operations and welcoming new ideas. Take pride in your role, maintaining high standards within the property and team you manage. YOUR TEAM Assst in leading and inspiring the operational team to perform effectively and efficiently and love where they work. Be an integral part of both the property team. Assist in managing your teams day to day activities, training and people development. Act as a role model by consistently demonstrating company values. Engage with student groups and university partners to drive the business forward and maintain productive relationships. Work closely with support functions as needed to drive collaborative working, operational performance, and revenue maximisation. DELIVER ON INCOME TARGETS Impact revenue maximisation and assist in leading the on-site team toward this shared goal. Your role involves not only achieving full occupancy for the academic years but also exploring solutions to boost summer occupancy and alternative income growth avenues. Keep a vigilant eye on KPIs, driving improvements and taking swift action when needed to achieve a new standard of excellence. Provide market, competitor, and property-level insights to drive our success. KEY SKILLS & CAPABILITIES Customer Service Excellence: Commitment to delivering exceptional customer service, exceeding our residents expectations. Excellent Communicator: Strong skills in both written and oral English, articulating and reinforcing our brand story, values, and behaviours with your team. Problem-Solving Skills: Quick thinking and creative problem-solving capabilities to handle unexpected challenges that arise. Resource Management: Plan, coordinates, and manages internal and external resources to accomplish responsibilities and tasks. Sales Focused: Target-driven with a positive attitude, aiming to exceed KPIs and influence the team positively. Interpersonal Skills: Provides timely feedback and coaching to help teams develop to their maximum potential. Administrative Skills: Proficient in Microsoft programs Outlook, Excel, Word, and PowerPoint. Passion: Has a natural passion and drive to deliver the best experience for our residents. Time Management: Excellent time management skills to prioritise and meet deadlines effectively, even when unexpected issues arise. Confident Communicator: Enjoys engaging with potential and existing residents along with all members of the wider team. EXPERIENCE AND KNOWLEDGE Essential: Experience of working in PBSA, BTR, hospitality or retail as an Assistant Manager Track record of exceptional customer service. Financial responsibility, including managing forecasts, budgets, and P&Ls. Continuous improvement experience. CRM and booking systems. Resilience and adaptability. Cultural diversity awareness. Flexibility in days and hours worked is required, including occasional weekend and evening work in line with our student intake weekends. In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
Feb 20, 2025
Full time
VS/7637 Assistant General Manager PBSA Brent Cross £34,000 - £45,000 per annum Hours: 40 hours a week between 8am 5pm or 9am 6pm Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach. As an Assistant General Manager, you will assist your GM to ensure the smooth operation and success of our awesome properties, focusing on safety and sales. Your communication and problem-solving skills will address challenges head-on, acting as the vital link between our team, the client and seamless operations. This role involves more than just managing operations and your team; it s about maintaining safety standards and driving sales. Collaborating with your GM, you'll ensure optimal property performance through effective communication and problem-solving. You will assist your GM in the following: CUSTOMER SERVICE Our residents experience lies at the core of the organisation. Our properties will be filled with residents who not only thrive whilst living with us but become our most enthusiastic cheerleaders. Your mission is to ensure their time with us is an unforgettable and life changing journey. Rebooking and referrals should be effortless. Our current residents should become our natural sales force, driven by an experience that exceeds their expectations. BUILDING MANAGEMENT Ensure 100% compliance with health and safety regulations within your property, fostering a risk-free environment and promoting a positive health and safety culture from all of your team. Assist with continuous improvement initiatives and provide value-added contributions across the property. Assist with asset mobilisation including setting up operational costings, people structures, recruitment, and coordinating a meaningful onboarding experience and smooth handover. Manage an escalation matrix in emergencies and liaise with senior management as appropriate. Collaborate with the wider operations team to maintain consistent performance across properties. Utilise your upbeat, open-minded, and outgoing personality to assist in leading, mentoring, and guiding the team, ensuring smooth operations and welcoming new ideas. Take pride in your role, maintaining high standards within the property and team you manage. YOUR TEAM Assst in leading and inspiring the operational team to perform effectively and efficiently and love where they work. Be an integral part of both the property team. Assist in managing your teams day to day activities, training and people development. Act as a role model by consistently demonstrating company values. Engage with student groups and university partners to drive the business forward and maintain productive relationships. Work closely with support functions as needed to drive collaborative working, operational performance, and revenue maximisation. DELIVER ON INCOME TARGETS Impact revenue maximisation and assist in leading the on-site team toward this shared goal. Your role involves not only achieving full occupancy for the academic years but also exploring solutions to boost summer occupancy and alternative income growth avenues. Keep a vigilant eye on KPIs, driving improvements and taking swift action when needed to achieve a new standard of excellence. Provide market, competitor, and property-level insights to drive our success. KEY SKILLS & CAPABILITIES Customer Service Excellence: Commitment to delivering exceptional customer service, exceeding our residents expectations. Excellent Communicator: Strong skills in both written and oral English, articulating and reinforcing our brand story, values, and behaviours with your team. Problem-Solving Skills: Quick thinking and creative problem-solving capabilities to handle unexpected challenges that arise. Resource Management: Plan, coordinates, and manages internal and external resources to accomplish responsibilities and tasks. Sales Focused: Target-driven with a positive attitude, aiming to exceed KPIs and influence the team positively. Interpersonal Skills: Provides timely feedback and coaching to help teams develop to their maximum potential. Administrative Skills: Proficient in Microsoft programs Outlook, Excel, Word, and PowerPoint. Passion: Has a natural passion and drive to deliver the best experience for our residents. Time Management: Excellent time management skills to prioritise and meet deadlines effectively, even when unexpected issues arise. Confident Communicator: Enjoys engaging with potential and existing residents along with all members of the wider team. EXPERIENCE AND KNOWLEDGE Essential: Experience of working in PBSA, BTR, hospitality or retail as an Assistant Manager Track record of exceptional customer service. Financial responsibility, including managing forecasts, budgets, and P&Ls. Continuous improvement experience. CRM and booking systems. Resilience and adaptability. Cultural diversity awareness. Flexibility in days and hours worked is required, including occasional weekend and evening work in line with our student intake weekends. In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
VS/7626 General Manager PBSA Liverpool £36,000 - £45,000 Hours: 40 hours a week between 8am 5pm or 9am 6pm Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach. KEY RESPONSIBILITIES As a General Manager, you will ensure the smooth operation and success of our awesome properties, focusing on safety and sales. Your communication and problem-solving skills will address challenges head-on More than just managing operations and your team; it s about maintaining safety standards and driving sales. Collaborating with the Area Manager, you'll ensure optimal property performance through effective communication and problem-solving. CUSTOMER SERVICE Our residents experience lies at the core of the organisation. Our properties will be filled with residents who not only thrive whilst living with us but become our most enthusiastic cheerleaders. Your mission is to ensure their time with us is an unforgettable and life changing journey. Rebooking and referrals should be effortless. Our current residents should become our natural sales force, driven by an experience that exceeds their expectations. BUILDING MANAGEMENT Ensure 100% compliance with health and safety regulations within your property, fostering a risk-free environment and promoting a positive health and safety culture from all of your team. Lead continuous improvement initiatives and provide value-added contributions across the property. Take charge of asset mobilisation including setting up operational costings, people structures, recruitment, and coordinating a meaningful onboarding experience and smooth handover. Manage an escalation matrix in emergencies and liaise with senior management as appropriate. Collaborate with the wider operations team to maintain consistent performance across properties. Utilise your upbeat, open-minded, and outgoing personality to lead, mentor, and guide the team, ensuring smooth operations and welcoming new ideas. Take pride in your role, maintaining high standards within the property and team you manage. YOUR TEAM Lead and inspire the operational team to perform effectively and efficiently and love where they work. Be an integral part of both the property team and the senior operations team. Line manage your Community Manager and the rest of your team on a daily and long-term basis, including conducting regular one-to-ones, appraisals, creating development plans, and managing other aspects of people management as required. Act as a role model by consistently demonstrating company values. Engage with student groups and university partners to drive the business forward and maintain productive relationships. Work closely with support functions as needed to drive collaborative working, operational performance, and revenue maximisation. DELIVER ON INCOME TARGETS Impact revenue maximisation and lead the on-site team toward this shared goal. As a key player, you ll work closely with the Area Manager, marketing agency, Operations Director, and the wider team. Your role involves not only achieving full occupancy for the academic years but also exploring solutions to boost summer occupancy and alternative income growth avenues. Keep a vigilant eye on KPIs, driving improvements and taking swift action when needed to achieve a new standard of excellence. Provide market, competitor, and property-level insights to drive our success. KEY SKILLS & CAPABILITIES Customer Service Excellence: Commitment to delivering exceptional customer service, exceeding our residents expectations. Excellent Communicator: Strong skills in both written and oral English, articulating and reinforcing our brand story, values, and behaviours with your team. Problem-Solving Skills: Quick thinking and creative problem-solving capabilities to handle unexpected challenges that arise. Resource Management: Plan, coordinates, and manages internal and external resources to accomplish responsibilities and tasks. Sales Focused: Target-driven with a positive attitude, aiming to exceed KPIs and influence the team positively. Interpersonal Skills: Provides timely feedback and coaching to help teams develop to their maximum potential. Administrative Skills: Proficient in Microsoft programs Outlook, Excel, Word, and PowerPoint. Passion: Has a natural passion and drive to deliver the best experience for our residents. Time Management: Excellent time management skills to prioritise and meet deadlines effectively, even when unexpected issues arise. Confident Communicator: Enjoys engaging with potential and existing residents along with all members of the wider team. EXPERIENCE AND KNOWLEDGE Essential: Experience of working in PBSA, BTR, hospitality or retail as a General Manager or Operations Manager Track record of exceptional customer service. Financial responsibility, including managing forecasts, budgets, and P&Ls. Continuous improvement experience. CRM and booking systems. Resilience and adaptability. Cultural diversity awareness. Flexibility in days and hours worked is required, including occasional weekend and evening work in line with our student intake weekends. In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
Feb 19, 2025
Full time
VS/7626 General Manager PBSA Liverpool £36,000 - £45,000 Hours: 40 hours a week between 8am 5pm or 9am 6pm Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach. KEY RESPONSIBILITIES As a General Manager, you will ensure the smooth operation and success of our awesome properties, focusing on safety and sales. Your communication and problem-solving skills will address challenges head-on More than just managing operations and your team; it s about maintaining safety standards and driving sales. Collaborating with the Area Manager, you'll ensure optimal property performance through effective communication and problem-solving. CUSTOMER SERVICE Our residents experience lies at the core of the organisation. Our properties will be filled with residents who not only thrive whilst living with us but become our most enthusiastic cheerleaders. Your mission is to ensure their time with us is an unforgettable and life changing journey. Rebooking and referrals should be effortless. Our current residents should become our natural sales force, driven by an experience that exceeds their expectations. BUILDING MANAGEMENT Ensure 100% compliance with health and safety regulations within your property, fostering a risk-free environment and promoting a positive health and safety culture from all of your team. Lead continuous improvement initiatives and provide value-added contributions across the property. Take charge of asset mobilisation including setting up operational costings, people structures, recruitment, and coordinating a meaningful onboarding experience and smooth handover. Manage an escalation matrix in emergencies and liaise with senior management as appropriate. Collaborate with the wider operations team to maintain consistent performance across properties. Utilise your upbeat, open-minded, and outgoing personality to lead, mentor, and guide the team, ensuring smooth operations and welcoming new ideas. Take pride in your role, maintaining high standards within the property and team you manage. YOUR TEAM Lead and inspire the operational team to perform effectively and efficiently and love where they work. Be an integral part of both the property team and the senior operations team. Line manage your Community Manager and the rest of your team on a daily and long-term basis, including conducting regular one-to-ones, appraisals, creating development plans, and managing other aspects of people management as required. Act as a role model by consistently demonstrating company values. Engage with student groups and university partners to drive the business forward and maintain productive relationships. Work closely with support functions as needed to drive collaborative working, operational performance, and revenue maximisation. DELIVER ON INCOME TARGETS Impact revenue maximisation and lead the on-site team toward this shared goal. As a key player, you ll work closely with the Area Manager, marketing agency, Operations Director, and the wider team. Your role involves not only achieving full occupancy for the academic years but also exploring solutions to boost summer occupancy and alternative income growth avenues. Keep a vigilant eye on KPIs, driving improvements and taking swift action when needed to achieve a new standard of excellence. Provide market, competitor, and property-level insights to drive our success. KEY SKILLS & CAPABILITIES Customer Service Excellence: Commitment to delivering exceptional customer service, exceeding our residents expectations. Excellent Communicator: Strong skills in both written and oral English, articulating and reinforcing our brand story, values, and behaviours with your team. Problem-Solving Skills: Quick thinking and creative problem-solving capabilities to handle unexpected challenges that arise. Resource Management: Plan, coordinates, and manages internal and external resources to accomplish responsibilities and tasks. Sales Focused: Target-driven with a positive attitude, aiming to exceed KPIs and influence the team positively. Interpersonal Skills: Provides timely feedback and coaching to help teams develop to their maximum potential. Administrative Skills: Proficient in Microsoft programs Outlook, Excel, Word, and PowerPoint. Passion: Has a natural passion and drive to deliver the best experience for our residents. Time Management: Excellent time management skills to prioritise and meet deadlines effectively, even when unexpected issues arise. Confident Communicator: Enjoys engaging with potential and existing residents along with all members of the wider team. EXPERIENCE AND KNOWLEDGE Essential: Experience of working in PBSA, BTR, hospitality or retail as a General Manager or Operations Manager Track record of exceptional customer service. Financial responsibility, including managing forecasts, budgets, and P&Ls. Continuous improvement experience. CRM and booking systems. Resilience and adaptability. Cultural diversity awareness. Flexibility in days and hours worked is required, including occasional weekend and evening work in line with our student intake weekends. In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
You will need to login before you can apply for a job. Sector: Retail and Wholesale Role: Manager Contract Type: Permanent Hours: Full Time About the role Availability Window Days From time To time Sun 22:00 00:00 Mon 22:00 00:00 Tue 22:00 00:00 Wed 22:30 00:00 Thu 22:00 00:00 Shift Pattern: Varies from day to day but are planned in advance. You will be responsible for Becoming a manager in a Tesco Store gives you a driving role in Serving Britain's Shoppers a Little Better Everyday. It's a chance to put your skills, experience and instincts to the test; chasing opportunities, finding better ways of working and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact and presentation for your department, while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be; out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Looking ahead and seizing opportunities Acting quickly to do what's right for colleagues and customers Thriving on change and leading people through it together Knowing how to be at your best - and exceeding expectations. What's in it for you Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. Important Notes Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Feb 19, 2025
Full time
You will need to login before you can apply for a job. Sector: Retail and Wholesale Role: Manager Contract Type: Permanent Hours: Full Time About the role Availability Window Days From time To time Sun 22:00 00:00 Mon 22:00 00:00 Tue 22:00 00:00 Wed 22:30 00:00 Thu 22:00 00:00 Shift Pattern: Varies from day to day but are planned in advance. You will be responsible for Becoming a manager in a Tesco Store gives you a driving role in Serving Britain's Shoppers a Little Better Everyday. It's a chance to put your skills, experience and instincts to the test; chasing opportunities, finding better ways of working and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact and presentation for your department, while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be; out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Looking ahead and seizing opportunities Acting quickly to do what's right for colleagues and customers Thriving on change and leading people through it together Knowing how to be at your best - and exceeding expectations. What's in it for you Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. Important Notes Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Company Description At Third Bridge, we're a primary research business providing professional services to Private and Public Equity Investors, Investment Consultants, Investment Managers, and more. We help those investors understand companies and the issues they face. We build and share intelligence on key industry drivers and the latest sector trends. And we offer the kind of critical knowledge that's regularly overlooked by conventional investment research, and which investors won't find anywhere else on the planet. Put simply, we're creating the world's largest database of human insights and we're the architects of an incredible ecosystem that fuels better and faster investment decisions. Together, we're on a mission to designing, building and delivering a different kind of future. It's all about creating a space where people are empowered to make bold moves. To explore new ways of working. To go where no-one has ever gone before. Job Description Connections is a fast-growing, fast-paced, performance driven environment. As an Associate, you'll be the person driving revenue by enabling our clients to connect to the industry experts that will help them. After your initial training period, where you'll hone your skills targeting, sourcing and screening relevant industry specialists, you'll start directly managing your own book of business. You'll spend much of your time on the phone, both with your clients, to unpick what they need from an expert, and with industry specialists, to find the perfect match. Ultimately, it's about uncovering what our clients need, and digging deep to find out whether the experts we identify know the answers to the questions our clients want to ask. Responsibilities Understand client needs and the most relevant experts that could help them. Engage with these individuals by reaching out over the phone to understand whether they are the right fit for our clients. Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, whilst operating within our industry leading compliance framework. Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner Development We are committed to helping everyone at Third Bridge grow and develop, this starts from day 1 and continues throughout your career. Our comprehensive onboarding program includes both classroom-based and on-the-job learning that will teach you the fundamentals of our business, how our clients think, how to sell our value proposition to secure experts and how to explore a multitude of industry sectors in order to provide an excellent service to our clients. You will also learn how to identify industry experts as well as developing your communication skills to engage with industry specialists/senior professionals over the phone. Typically, but not exclusively, after 4 to 6 months in your Third Bridge journey you will have mastered Specialist Management, you will then progress to our Client Engagement Learning Programme to take on client relationship building and project management responsibilities. You'll learn how to engage with investor and management consulting clients, drive business results and lead project delivery teams. The next step in your Third Bridge career could be: Your promotion to a Senior Associate is based on achievement against performance goals. At this point, you will have the opportunity to choose your career track: either; Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Connections Manager role. Individual Contributor Track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential. In your first year, you will sharpen your skills in Commercial Acumen: understand and navigate corporate structures, sector value chains, and key stakeholders. Learn to identify key drivers and dynamics to understand your client's knowledge gaps and engage with industry experts. Gain an introduction to the world of investment and how decision makers in this field think. Sales effectiveness to develop your Persuasion and Negotiation: learn how to effectively pitch to senior industry executives, persuade them to engage with clients and negotiate terms. You'll also learn how to persuade your clients to speak with the experts you know would be a great fit to support their research. Relationship Building: increase your network and build relationships with clients and industry experts by delivering a high-end customer experience throughout. Time Management: execute on multiple projects at a given time, manage competing priorities and changing client requests. Prioritisation and context switching are key in order to handle the fast-paced environment we operate in. Stakeholder Management: sharpen your interpersonal skills as you collaborate with others to share knowledge and develop sourcing strategies when executing on client requests. Qualifications What we look for: The work is fast-paced - you will be working on multiple requests each day, with tight timelines and high standards so you'll need to organise your time well, have great attention to detail and adhere to our compliance framework. Your projects will span a wide variety of industries and geographies which you will need to understand at a high level. It's important that you enjoy learning, are able to quickly understand key information and use this to find the right experts for each project. Our services are in high demand and we all work to targets so we need people who are excited by a hands-on, high performing and results-oriented role and who are driven to exceed expectations for our clients. You'll be responsible for building relationships with our clients as well as a wide variety of industry experts across different industries and seniority levels, so you need to have great communications skills (both written and verbal) and be able to adapt your communication style effectively. Teamwork is essential - you'll be collaborating with colleagues locally and internationally when executing on projects. With a culture centred around feedback and open communication, we look for people who are open to continuous professional development. Strong academic credentials and/or experience in a customer focused role. Additional information Rewarding your hard work. We offer a range of incredible rewards and benefits. These include the basics, which are: Competitive base salary of £31,500 with access to our bonus scheme after just 1 month. Plus an increase of £5000 on your base salary on your 12 month anniversary. In Year 1, an average performer can expect to earn between £36,000 - £39,000 OTE but our top performers make more! 25 days of vacation (which increases to 28 days after 2 years of service) plus UK Bank Holidays. We're very supportive of your career development here in Third Bridge: We create flexible career and development paths, with opportunities to gain a wide range of transferable skills. We've created comprehensive onboarding and training programmes and in the first 2+ years there is access to our Associate Training Programme, Client Engagement Programme, Emerging Leaders Programme, D&I Awareness course, Breaking Bias course, Manager training Programme and Mentoring Programmes run by our Executive Leadership Team. We also provide a Personal Development Allowance to the value of £750 per year, which can be used for any learning programmes you feel would be beneficial for you. We also focus on your health and wellbeing: Private Medical Insurance plus a Healthcare Cash Plan Modern Health to focus on your mental wellness with free coaching sessions, online therapy sessions and meditation resources Ride to Work scheme - save on the cost of a new bike and accessories Weekly optional social gatherings, every Friday in the office Monthly social events In-office perks, including fresh fruit deliveries, breakfast and snacks, regular lunches, and free tea and coffee Your future and family is important to us, so we offer: Pension contributions of 4% of your basic salary Life insurance at 4x your base salary As well as looking at your work-life balance: 2 annual volunteer days - so you can help a charity or good cause of your choice 2 personal days - for when life throws you a curveball Summer Fridays - so you have more time to enjoy the weather Work from Anywhere - visit family or extend your holiday by working abroad in approved countries for up to one month each year And finally, real-time rewards which concentrate on outstanding performance and teamwork using our colleague-to-colleague recognition programme. Watch your points grow and spend them on: Savings on hotel stays worldwide Gift cards for major retailers including Amazon and H&M Donations to charities And more! Job Types: Full-time, Graduate Salary: From £31,500.00 per year Benefits: Additional leave Company events Company pension Discounted or free food Private dental insurance Private medical insurance Referral programme Sick pay Work from home Schedule: Day shift No weekends Supplemental pay types: Performance bonus Work Location: One location
Dec 19, 2022
Full time
Company Description At Third Bridge, we're a primary research business providing professional services to Private and Public Equity Investors, Investment Consultants, Investment Managers, and more. We help those investors understand companies and the issues they face. We build and share intelligence on key industry drivers and the latest sector trends. And we offer the kind of critical knowledge that's regularly overlooked by conventional investment research, and which investors won't find anywhere else on the planet. Put simply, we're creating the world's largest database of human insights and we're the architects of an incredible ecosystem that fuels better and faster investment decisions. Together, we're on a mission to designing, building and delivering a different kind of future. It's all about creating a space where people are empowered to make bold moves. To explore new ways of working. To go where no-one has ever gone before. Job Description Connections is a fast-growing, fast-paced, performance driven environment. As an Associate, you'll be the person driving revenue by enabling our clients to connect to the industry experts that will help them. After your initial training period, where you'll hone your skills targeting, sourcing and screening relevant industry specialists, you'll start directly managing your own book of business. You'll spend much of your time on the phone, both with your clients, to unpick what they need from an expert, and with industry specialists, to find the perfect match. Ultimately, it's about uncovering what our clients need, and digging deep to find out whether the experts we identify know the answers to the questions our clients want to ask. Responsibilities Understand client needs and the most relevant experts that could help them. Engage with these individuals by reaching out over the phone to understand whether they are the right fit for our clients. Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, whilst operating within our industry leading compliance framework. Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner Development We are committed to helping everyone at Third Bridge grow and develop, this starts from day 1 and continues throughout your career. Our comprehensive onboarding program includes both classroom-based and on-the-job learning that will teach you the fundamentals of our business, how our clients think, how to sell our value proposition to secure experts and how to explore a multitude of industry sectors in order to provide an excellent service to our clients. You will also learn how to identify industry experts as well as developing your communication skills to engage with industry specialists/senior professionals over the phone. Typically, but not exclusively, after 4 to 6 months in your Third Bridge journey you will have mastered Specialist Management, you will then progress to our Client Engagement Learning Programme to take on client relationship building and project management responsibilities. You'll learn how to engage with investor and management consulting clients, drive business results and lead project delivery teams. The next step in your Third Bridge career could be: Your promotion to a Senior Associate is based on achievement against performance goals. At this point, you will have the opportunity to choose your career track: either; Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Connections Manager role. Individual Contributor Track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential. In your first year, you will sharpen your skills in Commercial Acumen: understand and navigate corporate structures, sector value chains, and key stakeholders. Learn to identify key drivers and dynamics to understand your client's knowledge gaps and engage with industry experts. Gain an introduction to the world of investment and how decision makers in this field think. Sales effectiveness to develop your Persuasion and Negotiation: learn how to effectively pitch to senior industry executives, persuade them to engage with clients and negotiate terms. You'll also learn how to persuade your clients to speak with the experts you know would be a great fit to support their research. Relationship Building: increase your network and build relationships with clients and industry experts by delivering a high-end customer experience throughout. Time Management: execute on multiple projects at a given time, manage competing priorities and changing client requests. Prioritisation and context switching are key in order to handle the fast-paced environment we operate in. Stakeholder Management: sharpen your interpersonal skills as you collaborate with others to share knowledge and develop sourcing strategies when executing on client requests. Qualifications What we look for: The work is fast-paced - you will be working on multiple requests each day, with tight timelines and high standards so you'll need to organise your time well, have great attention to detail and adhere to our compliance framework. Your projects will span a wide variety of industries and geographies which you will need to understand at a high level. It's important that you enjoy learning, are able to quickly understand key information and use this to find the right experts for each project. Our services are in high demand and we all work to targets so we need people who are excited by a hands-on, high performing and results-oriented role and who are driven to exceed expectations for our clients. You'll be responsible for building relationships with our clients as well as a wide variety of industry experts across different industries and seniority levels, so you need to have great communications skills (both written and verbal) and be able to adapt your communication style effectively. Teamwork is essential - you'll be collaborating with colleagues locally and internationally when executing on projects. With a culture centred around feedback and open communication, we look for people who are open to continuous professional development. Strong academic credentials and/or experience in a customer focused role. Additional information Rewarding your hard work. We offer a range of incredible rewards and benefits. These include the basics, which are: Competitive base salary of £31,500 with access to our bonus scheme after just 1 month. Plus an increase of £5000 on your base salary on your 12 month anniversary. In Year 1, an average performer can expect to earn between £36,000 - £39,000 OTE but our top performers make more! 25 days of vacation (which increases to 28 days after 2 years of service) plus UK Bank Holidays. We're very supportive of your career development here in Third Bridge: We create flexible career and development paths, with opportunities to gain a wide range of transferable skills. We've created comprehensive onboarding and training programmes and in the first 2+ years there is access to our Associate Training Programme, Client Engagement Programme, Emerging Leaders Programme, D&I Awareness course, Breaking Bias course, Manager training Programme and Mentoring Programmes run by our Executive Leadership Team. We also provide a Personal Development Allowance to the value of £750 per year, which can be used for any learning programmes you feel would be beneficial for you. We also focus on your health and wellbeing: Private Medical Insurance plus a Healthcare Cash Plan Modern Health to focus on your mental wellness with free coaching sessions, online therapy sessions and meditation resources Ride to Work scheme - save on the cost of a new bike and accessories Weekly optional social gatherings, every Friday in the office Monthly social events In-office perks, including fresh fruit deliveries, breakfast and snacks, regular lunches, and free tea and coffee Your future and family is important to us, so we offer: Pension contributions of 4% of your basic salary Life insurance at 4x your base salary As well as looking at your work-life balance: 2 annual volunteer days - so you can help a charity or good cause of your choice 2 personal days - for when life throws you a curveball Summer Fridays - so you have more time to enjoy the weather Work from Anywhere - visit family or extend your holiday by working abroad in approved countries for up to one month each year And finally, real-time rewards which concentrate on outstanding performance and teamwork using our colleague-to-colleague recognition programme. Watch your points grow and spend them on: Savings on hotel stays worldwide Gift cards for major retailers including Amazon and H&M Donations to charities And more! Job Types: Full-time, Graduate Salary: From £31,500.00 per year Benefits: Additional leave Company events Company pension Discounted or free food Private dental insurance Private medical insurance Referral programme Sick pay Work from home Schedule: Day shift No weekends Supplemental pay types: Performance bonus Work Location: One location
Company Description At Third Bridge, we're a primary research business providing professional services to Private and Public Equity Investors, Investment Consultants, Investment Managers, and more. We help those investors understand companies and the issues they face. We build and share intelligence on key industry drivers and the latest sector trends. And we offer the kind of critical knowledge that's regularly overlooked by conventional investment research, and which investors won't find anywhere else on the planet. Put simply, we're creating the world's largest database of human insights and we're the architects of an incredible ecosystem that fuels better and faster investment decisions. Together, we're on a mission to designing, building and delivering a different kind of future. It's all about creating a space where people are empowered to make bold moves. To explore new ways of working. To go where no-one has ever gone before. Job Description Connections is a fast-growing, fast-paced, performance driven environment. As an Associate, you'll be the person driving revenue by enabling our clients to connect to the industry experts that will help them. After your initial training period, where you'll hone your skills targeting, sourcing and screening relevant industry specialists, you'll start directly managing your own book of business. You'll spend much of your time on the phone, both with your clients, to unpick what they need from an expert, and with industry specialists, to find the perfect match. Ultimately, it's about uncovering what our clients need, and digging deep to find out whether the experts we identify know the answers to the questions our clients want to ask. Responsibilities Understand client needs and the most relevant experts that could help them. Engage with these individuals by reaching out over the phone to understand whether they are the right fit for our clients. Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, whilst operating within our industry leading compliance framework. Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner Development We are committed to helping everyone at Third Bridge grow and develop, this starts from day 1 and continues throughout your career. Our comprehensive onboarding program includes both classroom-based and on-the-job learning that will teach you the fundamentals of our business, how our clients think, how to sell our value proposition to secure experts and how to explore a multitude of industry sectors in order to provide an excellent service to our clients. You will also learn how to identify industry experts as well as developing your communication skills to engage with industry specialists/senior professionals over the phone. Typically, but not exclusively, after 4 to 6 months in your Third Bridge journey you will have mastered Specialist Management, you will then progress to our Client Engagement Learning Programme to take on client relationship building and project management responsibilities. You'll learn how to engage with investor and management consulting clients, drive business results and lead project delivery teams. The next step in your Third Bridge career could be: Your promotion to a Senior Associate is based on achievement against performance goals. At this point, you will have the opportunity to choose your career track: either; Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Connections Manager role. Individual Contributor Track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential. In your first year, you will sharpen your skills in Commercial Acumen: understand and navigate corporate structures, sector value chains, and key stakeholders. Learn to identify key drivers and dynamics to understand your client's knowledge gaps and engage with industry experts. Gain an introduction to the world of investment and how decision makers in this field think. Sales effectiveness to develop your Persuasion and Negotiation: learn how to effectively pitch to senior industry executives, persuade them to engage with clients and negotiate terms. You'll also learn how to persuade your clients to speak with the experts you know would be a great fit to support their research. Relationship Building: increase your network and build relationships with clients and industry experts by delivering a high-end customer experience throughout. Time Management: execute on multiple projects at a given time, manage competing priorities and changing client requests. Prioritisation and context switching are key in order to handle the fast-paced environment we operate in. Stakeholder Management: sharpen your interpersonal skills as you collaborate with others to share knowledge and develop sourcing strategies when executing on client requests. Qualifications What we look for: The work is fast-paced - you will be working on multiple requests each day, with tight timelines and high standards so you'll need to organise your time well, have great attention to detail and adhere to our compliance framework. Your projects will span a wide variety of industries and geographies which you will need to understand at a high level. It's important that you enjoy learning, are able to quickly understand key information and use this to find the right experts for each project. Our services are in high demand and we all work to targets so we need people who are excited by a hands-on, high performing and results-oriented role and who are driven to exceed expectations for our clients. You'll be responsible for building relationships with our clients as well as a wide variety of industry experts across different industries and seniority levels, so you need to have great communications skills (both written and verbal) and be able to adapt your communication style effectively. Teamwork is essential - you'll be collaborating with colleagues locally and internationally when executing on projects. With a culture centred around feedback and open communication, we look for people who are open to continuous professional development. Strong academic credentials and/or experience in a customer focused role. Additional information Rewarding your hard work. We offer a range of incredible rewards and benefits. These include the basics, which are: Competitive base salary of £31,500 with access to our bonus scheme after just 1 month. Plus an increase of £5000 on your base salary on your 12 month anniversary. In Year 1, an average performer can expect to earn between £36,000 - £39,000 OTE but our top performers make more! 25 days of vacation (which increases to 28 days after 2 years of service) plus UK Bank Holidays. We're very supportive of your career development here in Third Bridge: We create flexible career and development paths, with opportunities to gain a wide range of transferable skills. We've created comprehensive onboarding and training programmes and in the first 2+ years there is access to our Associate Training Programme, Client Engagement Programme, Emerging Leaders Programme, D&I Awareness course, Breaking Bias course, Manager training Programme and Mentoring Programmes run by our Executive Leadership Team. We also provide a Personal Development Allowance to the value of £750 per year, which can be used for any learning programmes you feel would be beneficial for you. We also focus on your health and wellbeing: Private Medical Insurance plus a Healthcare Cash Plan Modern Health to focus on your mental wellness with free coaching sessions, online therapy sessions and meditation resources Ride to Work scheme - save on the cost of a new bike and accessories Weekly optional social gatherings, every Friday in the office Monthly social events In-office perks, including fresh fruit deliveries, breakfast and snacks, regular lunches, and free tea and coffee Your future and family is important to us, so we offer: Pension contributions of 4% of your basic salary Life insurance at 4x your base salary As well as looking at your work-life balance: 2 annual volunteer days - so you can help a charity or good cause of your choice 2 personal days - for when life throws you a curveball Summer Fridays - so you have more time to enjoy the weather Work from Anywhere - visit family or extend your holiday by working abroad in approved countries for up to one month each year And finally, real-time rewards which concentrate on outstanding performance and teamwork using our colleague-to-colleague recognition programme. Watch your points grow and spend them on: Savings on hotel stays worldwide Gift cards for major retailers including Amazon and H&M Donations to charities And more! Job Types: Full-time, Graduate Salary: From £31,500.00 per year Benefits: Additional leave Company events Company pension Discounted or free food Private dental insurance Private medical insurance Referral programme Sick pay Work from home Schedule: Day shift No weekends Supplemental pay types: Performance bonus Work Location: One location
Dec 19, 2022
Full time
Company Description At Third Bridge, we're a primary research business providing professional services to Private and Public Equity Investors, Investment Consultants, Investment Managers, and more. We help those investors understand companies and the issues they face. We build and share intelligence on key industry drivers and the latest sector trends. And we offer the kind of critical knowledge that's regularly overlooked by conventional investment research, and which investors won't find anywhere else on the planet. Put simply, we're creating the world's largest database of human insights and we're the architects of an incredible ecosystem that fuels better and faster investment decisions. Together, we're on a mission to designing, building and delivering a different kind of future. It's all about creating a space where people are empowered to make bold moves. To explore new ways of working. To go where no-one has ever gone before. Job Description Connections is a fast-growing, fast-paced, performance driven environment. As an Associate, you'll be the person driving revenue by enabling our clients to connect to the industry experts that will help them. After your initial training period, where you'll hone your skills targeting, sourcing and screening relevant industry specialists, you'll start directly managing your own book of business. You'll spend much of your time on the phone, both with your clients, to unpick what they need from an expert, and with industry specialists, to find the perfect match. Ultimately, it's about uncovering what our clients need, and digging deep to find out whether the experts we identify know the answers to the questions our clients want to ask. Responsibilities Understand client needs and the most relevant experts that could help them. Engage with these individuals by reaching out over the phone to understand whether they are the right fit for our clients. Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, whilst operating within our industry leading compliance framework. Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner Development We are committed to helping everyone at Third Bridge grow and develop, this starts from day 1 and continues throughout your career. Our comprehensive onboarding program includes both classroom-based and on-the-job learning that will teach you the fundamentals of our business, how our clients think, how to sell our value proposition to secure experts and how to explore a multitude of industry sectors in order to provide an excellent service to our clients. You will also learn how to identify industry experts as well as developing your communication skills to engage with industry specialists/senior professionals over the phone. Typically, but not exclusively, after 4 to 6 months in your Third Bridge journey you will have mastered Specialist Management, you will then progress to our Client Engagement Learning Programme to take on client relationship building and project management responsibilities. You'll learn how to engage with investor and management consulting clients, drive business results and lead project delivery teams. The next step in your Third Bridge career could be: Your promotion to a Senior Associate is based on achievement against performance goals. At this point, you will have the opportunity to choose your career track: either; Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Connections Manager role. Individual Contributor Track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential. In your first year, you will sharpen your skills in Commercial Acumen: understand and navigate corporate structures, sector value chains, and key stakeholders. Learn to identify key drivers and dynamics to understand your client's knowledge gaps and engage with industry experts. Gain an introduction to the world of investment and how decision makers in this field think. Sales effectiveness to develop your Persuasion and Negotiation: learn how to effectively pitch to senior industry executives, persuade them to engage with clients and negotiate terms. You'll also learn how to persuade your clients to speak with the experts you know would be a great fit to support their research. Relationship Building: increase your network and build relationships with clients and industry experts by delivering a high-end customer experience throughout. Time Management: execute on multiple projects at a given time, manage competing priorities and changing client requests. Prioritisation and context switching are key in order to handle the fast-paced environment we operate in. Stakeholder Management: sharpen your interpersonal skills as you collaborate with others to share knowledge and develop sourcing strategies when executing on client requests. Qualifications What we look for: The work is fast-paced - you will be working on multiple requests each day, with tight timelines and high standards so you'll need to organise your time well, have great attention to detail and adhere to our compliance framework. Your projects will span a wide variety of industries and geographies which you will need to understand at a high level. It's important that you enjoy learning, are able to quickly understand key information and use this to find the right experts for each project. Our services are in high demand and we all work to targets so we need people who are excited by a hands-on, high performing and results-oriented role and who are driven to exceed expectations for our clients. You'll be responsible for building relationships with our clients as well as a wide variety of industry experts across different industries and seniority levels, so you need to have great communications skills (both written and verbal) and be able to adapt your communication style effectively. Teamwork is essential - you'll be collaborating with colleagues locally and internationally when executing on projects. With a culture centred around feedback and open communication, we look for people who are open to continuous professional development. Strong academic credentials and/or experience in a customer focused role. Additional information Rewarding your hard work. We offer a range of incredible rewards and benefits. These include the basics, which are: Competitive base salary of £31,500 with access to our bonus scheme after just 1 month. Plus an increase of £5000 on your base salary on your 12 month anniversary. In Year 1, an average performer can expect to earn between £36,000 - £39,000 OTE but our top performers make more! 25 days of vacation (which increases to 28 days after 2 years of service) plus UK Bank Holidays. We're very supportive of your career development here in Third Bridge: We create flexible career and development paths, with opportunities to gain a wide range of transferable skills. We've created comprehensive onboarding and training programmes and in the first 2+ years there is access to our Associate Training Programme, Client Engagement Programme, Emerging Leaders Programme, D&I Awareness course, Breaking Bias course, Manager training Programme and Mentoring Programmes run by our Executive Leadership Team. We also provide a Personal Development Allowance to the value of £750 per year, which can be used for any learning programmes you feel would be beneficial for you. We also focus on your health and wellbeing: Private Medical Insurance plus a Healthcare Cash Plan Modern Health to focus on your mental wellness with free coaching sessions, online therapy sessions and meditation resources Ride to Work scheme - save on the cost of a new bike and accessories Weekly optional social gatherings, every Friday in the office Monthly social events In-office perks, including fresh fruit deliveries, breakfast and snacks, regular lunches, and free tea and coffee Your future and family is important to us, so we offer: Pension contributions of 4% of your basic salary Life insurance at 4x your base salary As well as looking at your work-life balance: 2 annual volunteer days - so you can help a charity or good cause of your choice 2 personal days - for when life throws you a curveball Summer Fridays - so you have more time to enjoy the weather Work from Anywhere - visit family or extend your holiday by working abroad in approved countries for up to one month each year And finally, real-time rewards which concentrate on outstanding performance and teamwork using our colleague-to-colleague recognition programme. Watch your points grow and spend them on: Savings on hotel stays worldwide Gift cards for major retailers including Amazon and H&M Donations to charities And more! Job Types: Full-time, Graduate Salary: From £31,500.00 per year Benefits: Additional leave Company events Company pension Discounted or free food Private dental insurance Private medical insurance Referral programme Sick pay Work from home Schedule: Day shift No weekends Supplemental pay types: Performance bonus Work Location: One location
