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We're recruiting for a concierge to work at one of Ballymore's largest, liveliest and most luxurious residential developments in London. If you're an experienced concierge who is organised, friendly, punctual and has great attention to detail then please do read below and apply today! Role: Night Concierge Location of work: New Providence Wharf, Blackwall Hours of work: 4 on 4 off, 20:00 - 8:00 Duties & Responsibilities To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner. To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. Accepting and issuing of resident s parcels. Parcel audit completed daily, with follow up for any missing/extra parcels with the addressee and escalate to RSM if required. Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service. Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio s, internal intercom system, b. Life etc. Ensure only authorized persons are given access to areas. Issuing of visitor parking permits, offering explanations to the onsite parking procedures. Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge. Liaising with cleaning staff regarding reports of poor housekeeping standards throughout the communal parts of the development. Correct reporting of any security / health and safety issues. Correct reporting of any incidents or complaints. Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times. Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place. Cross training of other resort departments. Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets. Receipt & issue of residents dry cleaning/laundry ensuring relevant paperwork is completed. Apartment & Estate key audit completed daily, with follow up for any missing keys with the last person in possession. Pro-actively dealing and reporting maintenance and cleaning problems that are identified within the estate. Maintain a safe environment for all people in the estate at all times. Secure handling of people s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR. Skills, Experience & Qualifications Excellent communication skills. Polite and confident with a great deal of patience. Ability to multi-task and time-manage. Strong verbal and written communication skills. Ballymore operate as an equal opportunities employer.

Are you passionate about delivering outstanding customer service? Want to work for an award-winning company? Do you have previous customer service experience? Then we at AXA - Global Healthcare would love to hear from you! We're recruiting Customer Service Associates to join us on a full-time permanent basis in Tunbridge Wells. You'll join our dedicated teams who take pride in supporting customers 24/7 around the world with their medical claims journey. Our aim is to become an even bigger player in the global marketplace in the next 2 years and we're committed to 'Delighting our Customers'. Did you know that we place our people and our culture at the core of our ambitions? At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your training period, you'll work part of your week away from home at our office in Tunbridge Wells. Working Hours & Shift Pattern: Our shift patterns are designed to offer 24/7 support to our customers and involve a blend of day shifts, night shifts and weekends and will earn you 20% shift allowance in addition to your basic salary. For example: Early Shift - starting between 6.00am - 8.00am. Core Shift - starting between 8.00am -10.30am. Late Shift - starting between 12.00pm - 2.30pm. Night Shift - starting at 10pm. Induction & Training: Induction Date: 26th August To help you settle into the team and to set you up for success in your new role, you'll attend a 10-week training and coaching programme, delivered by specialists in the Tunbridge Wells office. During this time, you'll work Monday to Friday 9am to 5pm, and you'll need to be able to commit to full attendance. What you'll be doing: Ensuring the delivery of excellent customer service by providing relevant, detailed, and accurate information to every customer. Using your initiative and the information tools available to provide the best outcome for our customers. Answering calls whilst adhering to standard response times. Ensuring accurate and timely completion of documentation and follow up of cases. Remaining calm in the face of challenge to effectively help our customers when they need us the most. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Experience in a customer facing role is essential. Customer focused, with the ability to show empathy and build rapport, listening and assessing situations to make decisions whilst conducting yourself in a professional manner. Highly adaptable to change and managing multiple priorities. Excellent attention to detail with the ability to meet deadlines when working in a fast-paced environment. Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide. Resilient and ambitious, taking ownership of complex queries and using own initiative. Experience in navigating complex, multiple IT applications simultaneously together with proven experience working with MS office or Google Workspace. When applying to this role, we'll ask you to complete several screening questions. Please ensure you answer these as they form part of our shortlisting process. If successful at application, you'll be invited to join a 15-minute virtual group introduction call via Teams where we'll explain the role further. These will be held on 23rd, 25th, 27th, 30th June and 2nd July. Following your attendance to the call, you'll be invited to attend an assessment day which will take place on 1st, 3rd, 7th and 9th July in our Tunbridge Wells office. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA - Global Healthcare, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual starting salary of £24,665 rising incrementally to £27,770 over an approx. 24-month period as you progress in the role. 20% shift allowances of up to £4,933. Annual company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private health cover. 25 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: Proud to be part of the AXA Group, AXA - Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.

Night Porter Imperial Hotels London Group - Based at Royal National & City Sleeper 44 hours (4 nights on, 3 days off weekly rota, 12 hours shift, 8 pm - 8 am) 29, 050.00 + Benefits Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? Do you want to work in a unique, family-run hotel? If so, we'd love to hear from you! We're looking for a warm and welcoming Night Porter to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include organising luggage efficiently, assisting guests by opening doors and handling belongings. Delivering exceptional guest service such as answering inquiries about the hotel, local area and booking taxis. In this role, you will adhere to front-office processes and procedures while maintaining high service standards. Upholding health and safety protocols such as emergency and evacuation procedures, reporting incidents, conducting floor walks and understanding the fire panel. Why Join Us? This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Front of House Coordinator, Reception Manager, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role. As the largest hotel in the UK, we boast over 1,600 guest rooms. Each day brings new challenges and opportunities in creating authentic London experiences and memorable stays for both our guests and each other. Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Caf , known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers. Both are open seven days a week. What we're looking for: 1 Year of Experience as a Front Office Concierge or Luggage Porter in the hotel industry A natural flair for customer service Positive and caring personality Problem-solving abilities Flexibility to work a varied shift pattern: early mornings, evenings, and weekends Physical ability to perform repetitive tasks such as frequent lifting and carrying up to 30lbs, bending and standing throughout your shift. Professional proficiency in English Team-oriented attitude Happy to work in a fast-paced environment Desirable (not essential but a plus!): Proficiency in multiple languages What you will get in return 28 Days Holiday pro-rata increasing with length of service up to 33 days Free meals on duty Uniform & dry-cleaning Workplace pension scheme 300 Refer a Friend Scheme Employee recognition Employee awards Social events Interest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability) Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets Early Pay - Instantly access a portion of the pay you've already earned Shopping discounts across several high-street brands and online retailers (via Each Person) Nursery Scheme via Each Person (subject to eligibility) Mental health first aiders support & well-being Employee Assistance Programme- Supported by Hospitality Action You can explore additional benefits here : About Us: With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.

Single Homeless Project have a new opportunity for a Night Concierge to join our team based in Islington. You will join us on a full time, permanent?basis, working 41 hours per week, ?and in return, you will receive a competitive salary of £27,007.50 per annum (Pro rata). Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.?We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change.? From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across London boroughs. About the Night Concierge role: As a Night Concierge in our Ashley Road (Islington) accommodation service, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives. You ll be the first point of contact during the night, offering practical support and a calm, reassuring presence. From managing access to our buildings and responding to emergencies, to carrying out essential safety checks and reporting concerns, your work will directly contribute to the wellbeing and security of every person in the service. You'll be part of a wider team committed to making a real difference - every night. This role puts you at the heart of vital, life changing work, including accommodating emergency placements and supporting clients who may be arriving at a critical moment in their journey. You'll take the lead in overnight client interactions, ensuring that tasks are handled smoothly, whether by you or temporary staff under your direction. With guidance from Single Homeless Projects (SHP s) dedicated out-of-hours management team, you ll never be without support - even when working solo. Joining SHP is more than a job - it s a powerful way to start or grow your career in the sector. You'll be part of a values-driven organisation where person-centred, psychologically informed approaches are central to everything we do. Through your work, you'll gain experience, confidence and insight that can open doors to a meaningful and rewarding future for staff and clients alike. The working pattern for the role is Monday, Thursday, Friday & Saturday 10pm - 08.15am. About you: A mature and non-judgemental attitude to working with a client group that may present challenging behaviour. A basic understanding of the often complex issues likely to be presented by the vulnerable people who use SHP services. The confidence to challenge appropriately, and the ability to use initiative and make reasoned and quick decisions within SHP s policy and procedural framework. An understanding of Health and Safety at work and the likely issues to occur in a residential building. Good customer care skills, honesty, punctuality, integrity and ability to work alone without direct supervision. An ability to be self-servicing in the use of the computer to create notes and logs and to send and receive emails. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Closing date: Sunday 22nd June at midnight Interview date: Thursday 3rd July at Ashley Road Service in Islington This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Finance Assistant - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.

About the role: As a Night Concierge in our Ashley Road (Islington) accommodation service, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives. You ll be the first point of contact during the night, offering practical support and a calm, reassuring presence. From managing access to our buildings and responding to emergencies, to carrying out essential safety checks and reporting concerns, your work will directly contribute to the wellbeing and security of every person in the service. You'll be part of a wider team committed to making a real difference - every night. This role puts you at the heart of vital, life changing work, including accommodating emergency placements and supporting clients who may be arriving at a critical moment in their journey. You'll take the lead in overnight client interactions, ensuring that tasks are handled smoothly, whether by you or temporary staff under your direction. With guidance from Single Homeless Projects (SHP s) dedicated out-of-hours management team, you ll never be without support - even when working solo. Joining SHP is more than a job - it s a powerful way to start or grow your career in the sector. You'll be part of a values-driven organisation where person-centred, psychologically informed approaches are central to everything we do. Through your work, you'll gain experience, confidence and insight that can open doors to a meaningful and rewarding future for staff and clients alike. The working pattern for the role is Monday, Thursday, Friday & Saturday 10pm - 08.15am. About you: A mature and non-judgemental attitude to working with a client group that may present challenging behaviour. A basic understanding of the often complex issues likely to be presented by the vulnerable people who use SHP services. The confidence to challenge appropriately, and the ability to use initiative and make reasoned and quick decisions within SHP s policy and procedural framework. An understanding of Health and Safety at work and the likely issues to occur in a residential building. Good customer care skills, honesty, punctuality, integrity and ability to work alone without direct supervision. An ability to be self-servicing in the use of the computer to create notes and logs and to send and receive emails. About us: Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs. We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. Join us in creating a brighter, more hopeful future for individuals in need. Important info: Closing date: Sunday 22nd June at midnight Interview date: Thursday 3rd July at Ashley Road Service in Islington This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Residential Night Concierge - Central London - 30,000 per year Contract type: Full time permanent Rota: 12 hour shifts, Pitman Rota A prestigious Residential property, located in Central London, are looking for a Residential Night Concierge to work on the Concierge Desk and Lobby, ensuring that immaculate service is provided. This will suit someone with experience working within a customer service setting, who can deliver a professional and engaging service, alongside leadership skills to manage individuals within the Concierge team. Your role will be to provide first class service to residents and visitors, logging and carrying out frequent checks within the Concierge Desk and Lobby area and ensuring relations with the management and the rest of the building team are maintained. Key Responsibilities: - Provide a warm, professional welcome to all residents and visitors - Deliver outstanding, personalised customer service - Manage the concierge desk, lobby area, and associated facilities - Liaise with residents, service providers, and internal teams - Maintain high standards of cleanliness, safety, and presentation - Complete daily logs, handle resident requests, and assist with basic admin About You: - Minimum 1 year in a customer-facing role, ideally in hospitality or residential settings - Excellent communication and interpersonal skills - Highly presentable, organised, and proactive - Confident using Microsoft Office and Outlook - Strong attention to detail and problem-solving skills - Fluent in English (spoken and written) Apply now with your CV and start your journey delivering best-in-class service in the heart of London. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: SIA Concierge - Harlow (CM20) - SIA Required Job Type: Part-Time Pay: 12.21 per hour (PAYE) Start Date: 9th June About the Role: We are currently seeking a professional and reliable SIA Concierge to join our team in Harlow (CM20) . This is a great opportunity for individuals with strong customer service and security skills looking for a consistent, part-time role. Shift Pattern: Saturdays (Day Shift): 6:00 AM - 6:00 PM Mondays (Night Shift): 6:00 PM - 6:00 AM 2 shifts per week Key Responsibilities: Provide a professional front-of-house concierge service Ensure the security and safety of the premises Greet and assist visitors in a courteous manner Monitor CCTV and access control systems Report incidents and maintain daily logs Requirements: Valid SIA Licence (Required) - Door Supervisor or Security Guard Previous experience in a concierge or front-of-house role is preferred Excellent communication and customer service skills Punctual, reliable, and professional appearance Able to commit to regular weekend and night shifts Benefits: Weekly pay (PAYE) Supportive team environment Stable, consistent shift pattern How to Apply: If you're ready to start on 9th June and meet the requirements, please apply now with your updated CV. We look forward to hearing from you! Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Single Homeless Project has an opportunity for a Day Concierge to join and work in our team in Wandsworth, Westminster . You will join us on a full-time, permanent basis working 37.5 hours and in return, you will receive a competitive salary fixed at £27,007.50 per annum (pro rata). Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs. We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. About the Day Concierge role: We have two roles available for Day Concierges to join our team at Single Homeless Project. As a Day Concierge, you will be at the heart of this mission, providing essential support for the day-to-day operations of the service. In this role, you will be the first point of contact for clients, stakeholders, and contractors, ensuring seamless communication and service delivery. Your work will directly contribute to creating a welcoming, supportive environment that enables clients to feel heard and respected as they navigate their journey towards independence. This position offers a fantastic opportunity for anyone looking to grow their career in the charity and homelessness sector, with ample opportunities for personal development and progression within the organisation. No prior experience in the sector is required, as on the job training and support will be provided by an experienced team, allowing you to develop valuable skills and make a meaningful impact in the lives of those we serve. Wandsworth: Joining our team in Wandsworth, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives in our accommodation service is. The service offers accommodation with tailored support to help individuals work towards greater independence. The service plays a crucial role in empowering clients to take steps toward a more stable and self-sufficient future. The working rota for this role is 25 hours per week 8am - 4:45pm Wednesday, Thursday and Friday. Westminster: Joining our team in Westminster, the role is key in ensuring that everyone feels welcome and included in the service creating a safe, welcoming and supportive environment for our clients. The Kean Street hub is located in Aldwych and supports clients with high supported needs, with two low supported accommodation services in Oxford Circus. The working rota for this role is 37.5 hours per week 8am - 4pm Monday to Friday. Skills and experience we're looking for in our Day Concierge: Have strong customer service skills. Have a genuine interest for working with people with multiple disadvantages. Are reflective and can respond positively to challenges. Adaptive work approach to fit around the various needs of the people we work with. A basic understanding of basic repairs and maintenance. Have a flexible and resilient approach to their work. Is creative and innovative in the way they think and equally apply those qualities to their working practices. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Closing date: Sunday 15th June at midnight Interview date: Wednesday 25th June online via Microsoft Teams This post will require an Enhanced DBS check to be processed for the successful applicant. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Day Concierge ? - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.

Concierge Officer Job Type: Temporary to Permanent Working Hours: 38 hours per week (Night Shift, 10 PM to 8 AM) Location: Cumbria Hourly Rate: 15 per hour via Umbrella About the Role We are seeking a professional and reliable Concierge Officer to join our clients team on a temp-to-perm basis. This position focuses on ensuring the safety and security of the premises while conducting health and safety checks during the night shift. The role does not involve any housing management responsibilities. Key Responsibilities: Conduct regular security and health and safety checks throughout the building. Monitor and manage access to the premises, ensuring a secure environment. Respond promptly to any security issues or emergencies during the shift. Complete incident reports and maintain accurate logs. Maintain a professional and approachable presence as a Concierge Officer at all times. Requirements: Previous experience in a security or Concierge Officer role is desirable. Strong attention to detail and the ability to follow procedures. Excellent communication skills and a customer-focused approach. Availability to work the designated night shifts on a rolling rota. A valid enhanced DBS (or willingness to obtain one). Benefits: Opportunity for a permanent position after the temporary period. Gain valuable experience in a dynamic and supportive environment as a Concierge Officer. If this role is of interest click apply or give Tiyana a call on (phone number removed) or email (url removed)

Role: Assistant Front Office Manager - Luxury Apartment Location: London Salary / Rate of pay: Up to 45,000 pa Platinum Recruitment is working in partnership with a luxury property in the Mayfair area of London and we have a fantastic opportunity for an experienced Assistant Front Office Manager to join their team. What's in it for you? We know how important it is to feel valued. That's why our client offers a comprehensive package, including: Inclusion to a discretionary service charge scheme 28 days holiday (plus an extra day for your birthday) Pension and Life assurance Medicash to claim money back and get access to support for physical & mental well-being Complimentary night's stay at the property every year in recognition of your hard work Regular team get-togethers, and seasonal parties Ongoing training opportunities Enhanced family leave for when you are expanding your family Package Salary: 38,000 to 45,000 p.a. depending on experience Why choose our Client? Sophistication, luxury, and a warm welcome - this is what our client is all about. If you are passionate about delivering unparalleled guest experiences and eager to advance your career within a prestigious setting, this is an exciting opportunity! Assistant Front Office Manager Responsibilities: Support the Front Office Manager in managing daily front office operations, including check-ins, check-outs, and concierge services Ensure all guest interactions are handled with professionalism and warmth, maintaining the luxury standard expected by our clients Assist in training and supervising front office staff to ensure consistent service excellence Address guest inquiries and resolve any concerns promptly to enhance their experience Collaborate with other departments to ensure seamless service delivery throughout the property Monitor room availability, rates, and occupancy levels to maximise revenue opportunities Implement effective communication strategies within the team to ensure operational efficiency Desired qualifications & skills: Exceptional interpersonal skills with a strong emphasis on customer service excellence Proficient with Opera PMS is essential A min. of 2 years of experience in a similar role within a luxury hospitality environment or 5-star hotels only A proactive problem-solver with outstanding organisational skills The ability to work effectively under pressure while maintaining attention to detail Sound like the role for you? Then we would love to hear from you! Click Apply Now to discuss this Assistant Front Office Manager role in London and let's take your career to the next level together! Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Helen Davies Job Number: (phone number removed) / INDFOHF&B Job Role: Assistant Front Office Manager - Luxury Apartment Location: London Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

Day / Night Concierge 12 hour day or night shifts, 7-7 4 on 4 off West London 11.44 p/h + holiday pay at 12.07% Day AND Night temporary Concierge urgently needed for various high-end residential developments in West London to work on the main reception desk and take responsibility for the daily operations of the property in terms of front of house customer service, security, health and safety, cleanliness and maintenance. Routine duties will be to provide a professional and welcoming front of house reception facility for residents and visitors, key management, parcel and mail management, dealing with visiting contractors ensuring they have a right to be there, dealing with phones, queries, security and health and safety and generally supporting the managing agent in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, excellent organisational skills, good initiative and self-motivation, customer service skills and a strong proven track record.

JOB TITLE: Night Resident Services Manager WORKING HOURS: 8:00pm 8:00am - 4 on 4 off shifts Job overview: The Night Concierge is a very important role. As the first point of contact for residents in the evenings, you'll play a crucial role in providing unparalleled service and ensuring a secure, welcoming environment throughout the night. You will ensure the overall safety of residents, guests, visitors, and the building. You will be responsible for controlling unauthorised access and assisting the daytime front-of-house team with daily operational and administrative tasks. Main Duties and Responsibilities: General Accountabilities: Lead by example, adopting clients policies, procedures, and values. Strive for continuous improvement. Deliver excellent customer service. Take personal responsibility for understanding and following the company s Health & Safety policies and practices. Handle confidential and sensitive information with utmost professionalism. Role Specific Accountabilities: Perform duties and provide overall security service as instructed by the General Manager. Conduct regular patrols of internal and immediate external areas, noting any maintenance issues, anomalies, or residential matters on the M-post patrolling app. Escalate critical findings to the management team when necessary. Support the daytime front-of-house team in conducting regular building health & safety inspections and maintaining a safe environment. Enter relevant comments/details in the security daily handover and liaise with the daytime front-of-house team to ensure continuous operation. Assist the daytime front-of-house team with key residential administrative tasks, such as checking and updating Move In and Renewals Sheets, Apudos system, Inventory Hive portal, and WiFi portal onboarding. Conduct regular inspections of vacant apartments and pre-let property condition checks in collaboration with the daytime front-of-house team. Perform concierge duties, including parcel collection and key management. Liaise with customers to assess maintenance matters, user errors, defects, etc., in collaboration with the front-of-house team. Actively promote the Scheme to attract future renters by ensuring positive feedback on Google and other portals (implement QR scanning code for ease). Required Experience and Technical Competency: Excellent verbal and written communication skills. Excellent IT and numeracy skills. Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risks in the workplace. Key Behavioural Competencies: Fairness: Treat others with respect, honesty, and reliability. Organisational Improvement: Contribute ideas to move the company forward. Communication: Confidently pass on and gather information across all communication channels. Respect: Demonstrate ethical values consistently, respecting and understanding others. Unified Approach: Work with others, share information, and help colleagues to meet business goals and comply with Standard Operating Procedures (SOP s). Safety: Actively maintain a safe work environment for all.

Servol Community Services is an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions. Our purpose is to help people achieve mental wellness, purpose and independence. As an organisation we are continually improving, encouraging our teams to succeed and always looking for new ways we can help those we support to reach their goals. Our approach is collaborative, with individuals reassured they are a genuine partner in their own care and recovery. Servol recognises the importance of lived experience when working with service users with complex needs and welcome applications from individuals who have first-hand experience of mental ill health. verything we do links to the following core values: Caring, Respectful, Continuously improving & Welcoming JOB PURPOSE: To be the first point of contact for advice and security for our service users during the night. Managing the building overnight, ensuring service users are signed in or out as required and enquiries are handled professionally, referring to support staff as necessary Duties include supervising entry and exit, maintaining a log of visitors, monitoring CCTV, and (where applicable) liaising with the keyworker on duty regarding nightly issues. THE ROLE: Working on a four on, four off rota basis. Shifts will include working some weekends and bank holidays as part of the rolling rota. Usual times of work are 9pm to 9am the following day. To provide waking cover throughout the night, providing a continuous and effective enhanced housing management intervention and safeguarding to vulnerable service users. This role requires maintaining a balance between safe service delivery and respecting the delivery of a flexible, responsive support service which can adapt to changes in everyone's level of need. This role is about ensuring the security of the guests, and the site. You will also be supporting them, listening to them when they want to talk, helping to diffuse tense situations. We need someone resilient with a proactive attitude and a genuine desire to help people from all walks of life. We need someone who can listen and follow instructions precisely. You'll need to have an acute awareness of our surroundings and what is happening within the service and be able to report any concerns. As a Night Concierge, you will be expected to engage with the guests who reside at the service on a nightly basis, keeping client records up to date, managing incidents, sharing concerns with the wider team to ensure continuity in service delivery, and contributing to daily handover meetings. RESPONSIBILITIES: Remain alert for the duration of your shift and able to respond immediately to any emergency. Deliver a service which enables people to stay safe and protected from harm including effective monitoring of CCTV. Develop and sustain effective partnerships with the people we support. Take appropriate action in the event of an emergency/ challenging situation and ensure all reporting procedures are carried out. Accurately record messages, conduct follow up telephone calls, update logbooks and handover report etc. where appropriate. Maintain the security of the building by completing building checks & patrols. Undertake H&S checks of communal areas reporting any risk or maintenance requirements. Ensure that all communal areas are kept clean and tidy following set schedules. To comply with all Servol Community Services organisational policies and procedures such as Equal Opportunities, Lone Working, Confidentiality/GDPR and Code of Conduct. SKILLS/KNOWEDGE/EXPERIENCE RQUIRED FOR THIS ROLE: Experience of working with vulnerable adults, specifically people with mental health needs of substance misuse, in a similar overnight role. Previous experience working under challenging circumstances. Ability to work autonomously Good written and verbal communication skills Ability to use IT systems confidently Knowledge of the application of Health and Safety legislation Knowledge of safeguarding procedures. Ability to demonstrate respect for a diverse range of individuals Ability to demonstrate a warm, affirmative and person-centred approach to people with complex support needs To be well organised and to be able to lone work (when required) Ability to demonstrate initiative self-motivation and resourcefulness CLICK 'APPLY' IF THIS SOUNDS LIKE THE JOB FOR YOU!

Position: Residential Building Manager Location: Canary Wharf Salary: 65k Hours/days: Monday to Friday 08:00 - 17:00 Start date: 03/07/2024 Thomas Webb Recruitment has an exciting opportunity for an experienced Residential Building Manager to work at one of London's premier 5 star residential buildings in the Heart of Canary Wharf. The development comprises circa 300 apartments and offers its residents exclusive use of a gym, lounge bar, cinema and playgrounds, with the Residential Building Manager being responsible for the management of a 5 star concierge and housekeeping and maintenance service. Candidate Specification: All applicants for the Residential Building Manager position must meet the following criteria; Significant previous experience in a Residential Building Manager or Facilities Management role Significant experience in managing front of house, concierge, housing keeping and or maintenance teams NEBOSH level 3 certification or higher, highly desirable IRPM Associate Membership or higher, highly desirable Good working knowledge of Plant/HVAC systems Good working knowledge of The Building Safety Act 2022 highly desirable Customer driven, with previous experience delivering 5 star customer service Excellent work ethic, willing to be hands on take ownership of the responsibility of the building, day and night Duties and responsibilities: The Residential Building Manager shall be responsible for: Overall responsibility of the housekeeping & concierge teams, ensuring that all operational and department targets are consistently met and that the cleanliness and checking of public areas is carried out efficiently and in line with company brand standard and procedures Being hands on and visible to all team members and observing the day-to-day operations ensuring consistency of 5 star customer service You will be responsible for the day-to-day recruitment, training, development and management of the site team. Building trusted relationships and strong rapport with the residents and stakeholders Maintaining the highest quality database relating to residents preferences Reactively handling all estate requests from residents to provide creative options in a timely manner through Quick and Efficient Service Creating and meeting the monthly reporting of SLAs & KPIs against each service contract across the development Creating a solid and effective working relationships with the teams, stakeholders, contractors and residents alike to ensure needs are met and exceeded Following client and department health & safety and security policies and procedures to maintain a clean, safe, and secure environment Ensuring COSHH is up to date and that the team is trained and monitored Managing all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the development Conducting comprehensive and informative handovers with colleagues and ensure that staff meetings are held regularly and staff are informed about engagement activities and opportunities to training and development Encouraging and motivating colleagues to perform their best, taking responsibility for tasks and assignments, making decisions and providing input on possible improvements Managing in house laundry and the external dry cleaning of towels and staff uniforms Ensuring that a detailed daily log is maintained for any incidents, resident requests and shift handovers Conducting probation meetings and regular performances assessments and mystery audits with all team members Budgetary management of all staffing, recruitment cost, training, consumable items, and work equipment. Liaising with our health and safety consultant to ensure that all risk assessments on site are up to date and the teams are fully trained Liaising and assisting with any HR matters, inclusive of but not subject to, investigation, disciplinary and dismissal. Assisting with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders. Coordinating all planned and preventative maintenance (PPM) including but not limited to central plant; coordinating access and contractor attendance for FCU/ HIU servicing within the properties. Attend weekly/ fortnightly meetings with the Freeholders representatives to report on all matters arising with the Estate management. Should you wish to apply for the Residential Building Manager role, please submit your CV along with a cover note, outlining your compatibility for the role.

Ashberry Recruitment are currently looking for Waking Night Support Workers for their well-respected client based in Blackburn. As a Night Support Worker, you will be providing assistance with Housing Management functions and will often be the first point of contact. Some of your duties and responsibilities will be as follows: Work with clients to resolve conflict using de-escalation skills where appropriate Make decisions with regard to excluding clients in conjunction with the duty/on-call manager Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met Assist with logging and reporting maintenance work including emergency out of hours repairs Supporting clients with welfare rights, budgeting, employment, education and training Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites Manage front of house duties including telephone calls and external visitors Requirements for the role: Enhanced DBS Check Must have a proven track record of providing information, advice and guidance to clients Knowledge and understanding of basic IT suitable for an office environment Knowledge of basic housing management tasks and working with vulnerable individuals

Night Duty Manager 7pm to 7am, 4 on 4 off Vauxhall, SW8 £39,000 Per Annum (Depending on Experience) Experienced Night Duty Manager required to oversee the daily operations of the Front Desk of this large, high end modern private residential development in Vauxhall. As the Night Duty Manager you will be responsible for the delivery of the highest levels of customer service to all residents and guests at the development as well as overseeing the day-to-day operations of the concierge desk, you will be the main point of contact for all queries, The General Manager and Facilities Manager. Duties will include maintaining effective all-round line management of the concierge team, establishing and exceeding levels of customer service as the benchmark on which the rest of the Concierge Team will be measured, overseeing all staff administration including Staff Induction, Training, Annual Rota, Annual Leave forms, Overtime and Return to Work forms, understanding and following the company's Health & Safety policies and practices and identifying risks and hazards (to the General Manager and/or Facilities Manager) to continuously improve safety performance, handling confidential and sensitive information, dealing with issues and queries with utmost professionalism, and undertaking routine patrols around the development, observing and reporting accordingly. The Night Duty Manager MUST have significant experience gained within a similar role, previous management experience, experience of delivering 5 customer service, excellent written and verbal communication skills and a good understanding of Health and Safety processes.