IT Support, 1st Line MSP Bournemouth (Hybrid) £20,000 - £30,000 + On Site Training + Company Benefits Are you an IT Graduate looking to expand your career in the IT industry in a role where you'll find a competitive salary and on the job training within a fast growing IT Solutions Provider? On offer is an exciting opportunity for a IT Graduate to enter a IT Support Technician role where you will be click apply for full job details
Dec 16, 2022
Full time
IT Support, 1st Line MSP Bournemouth (Hybrid) £20,000 - £30,000 + On Site Training + Company Benefits Are you an IT Graduate looking to expand your career in the IT industry in a role where you'll find a competitive salary and on the job training within a fast growing IT Solutions Provider? On offer is an exciting opportunity for a IT Graduate to enter a IT Support Technician role where you will be click apply for full job details
We have an exciting opportunity for a 1st & 2nd Line Technician to join our client in Faringdon, Oxfordshire. My client requires a 1st & 2nd Line Technician for this permanent opportunity. The company offers a great working environment, and you will also have support from Senior Technician's, so there is certainly scope for growth and learning new skills. MFK Recruitment has successfully placed 15 individuals in this company in the past 3 years, the company is highly keen on finding individuals looking to progress in their careers. The company is renowned for developing its staff and there will be several opportunities for the selected candidate to progress. 1st & 2nd Line Technician main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead & or Manager 1st & 2nd Line Technician knowledge/experience required: 6+ months of experience working as an IT Technician (ideally, for an MSP or in the Education sector) Office 365 Windows Server Active Directory Troubleshooting Networking knowledge Excellent communication skills Experience in an IT Support environment Proven experience in delivering to SLA's. Proven experience in excellent customer service Demonstrated understanding of technical troubleshooting and fault finding
Dec 01, 2022
Full time
We have an exciting opportunity for a 1st & 2nd Line Technician to join our client in Faringdon, Oxfordshire. My client requires a 1st & 2nd Line Technician for this permanent opportunity. The company offers a great working environment, and you will also have support from Senior Technician's, so there is certainly scope for growth and learning new skills. MFK Recruitment has successfully placed 15 individuals in this company in the past 3 years, the company is highly keen on finding individuals looking to progress in their careers. The company is renowned for developing its staff and there will be several opportunities for the selected candidate to progress. 1st & 2nd Line Technician main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead & or Manager 1st & 2nd Line Technician knowledge/experience required: 6+ months of experience working as an IT Technician (ideally, for an MSP or in the Education sector) Office 365 Windows Server Active Directory Troubleshooting Networking knowledge Excellent communication skills Experience in an IT Support environment Proven experience in delivering to SLA's. Proven experience in excellent customer service Demonstrated understanding of technical troubleshooting and fault finding
AZTech IT has grown from strength to strength since 2006 and was recently recognised in Britain's Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment. AZTech IT is seeking a customer-focused, Senior IT Support Technician to join our Service Delivery team in Milton Keynes. The successful candidate will be part of our IT Support Desk Team based at our office in Linford Wood, Milton Keynes. You will be an experienced Senior IT Support Technician and ideally come from the background of an IT Managed Service Provider. The successful Senior Support Technician will be a motivated, natural problem solver with the capacity to work in a fast-paced environment. It is essential to have a passion for technology and provide outstanding customer service. Responsibilities * Providing efficient and effective customer service to end-users, clients and other stakeholders in line with AZTech IT's standards. * Acting as an escalation for the 1st/2nd line team for all technical service requests. * Logging and maintaining support issues detail throughout a service ticket lifecycle. * Responding appropriately to more complex problems through escalation. * Prioritisation and management of workload to ensure client SLAs are met. * Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA's and delivering against our KPI's. * Identifying opportunities for improvement both technically and in processes. Skills and Attributes Required * 1-2 years demonstrable experience in a Senior IT Support Technician role (at least 1 year being recent experince from an IT MSP). * Able to deliver and troubleshoot complex technical solutions and a good problem solver. * Strong communication and documentation skills. Good Technical Knowledge in: * Office 365 * Microsoft Azure * Windows Server * Active Directory * Windows 10 * Networking & Firewalls * VMware & Hyper-V * PC & Server hardware Desirable Technical Knowledge in: * SharePoint Desirable Qualifications / Certifications or working towards * MCSE/MCITP * CCNA Package Details * Annual Salary depending on experience and accreditations * 24 Days Holiday increasing with long-service and your birthday off. * The hours of work are 37.5 per week. Applicants must be flexible to work additional hours to fulfil the requirements of the job role. * Based in the Milton Keynes Office * Mileage Allowance Benefits * Paid Technical Training Subscription and exam completion bonuses * Perkbox - Hundreds of different perks delivered to your mailbox weekly. * Paid for Company nights out. * Healthcare insurance plus discounted Gym Membership - 40% off
Dec 03, 2021
Full time
AZTech IT has grown from strength to strength since 2006 and was recently recognised in Britain's Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment. AZTech IT is seeking a customer-focused, Senior IT Support Technician to join our Service Delivery team in Milton Keynes. The successful candidate will be part of our IT Support Desk Team based at our office in Linford Wood, Milton Keynes. You will be an experienced Senior IT Support Technician and ideally come from the background of an IT Managed Service Provider. The successful Senior Support Technician will be a motivated, natural problem solver with the capacity to work in a fast-paced environment. It is essential to have a passion for technology and provide outstanding customer service. Responsibilities * Providing efficient and effective customer service to end-users, clients and other stakeholders in line with AZTech IT's standards. * Acting as an escalation for the 1st/2nd line team for all technical service requests. * Logging and maintaining support issues detail throughout a service ticket lifecycle. * Responding appropriately to more complex problems through escalation. * Prioritisation and management of workload to ensure client SLAs are met. * Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA's and delivering against our KPI's. * Identifying opportunities for improvement both technically and in processes. Skills and Attributes Required * 1-2 years demonstrable experience in a Senior IT Support Technician role (at least 1 year being recent experince from an IT MSP). * Able to deliver and troubleshoot complex technical solutions and a good problem solver. * Strong communication and documentation skills. Good Technical Knowledge in: * Office 365 * Microsoft Azure * Windows Server * Active Directory * Windows 10 * Networking & Firewalls * VMware & Hyper-V * PC & Server hardware Desirable Technical Knowledge in: * SharePoint Desirable Qualifications / Certifications or working towards * MCSE/MCITP * CCNA Package Details * Annual Salary depending on experience and accreditations * 24 Days Holiday increasing with long-service and your birthday off. * The hours of work are 37.5 per week. Applicants must be flexible to work additional hours to fulfil the requirements of the job role. * Based in the Milton Keynes Office * Mileage Allowance Benefits * Paid Technical Training Subscription and exam completion bonuses * Perkbox - Hundreds of different perks delivered to your mailbox weekly. * Paid for Company nights out. * Healthcare insurance plus discounted Gym Membership - 40% off
