11 jobs found

Job Title: Customer Collections Team Leader Location: South Manchester, UK (Conveniently located near train station) Working Hours: Monday to Friday, 09:00 - 17:30 (37.5 hours per week) Salary: Competitive salary, plus discretionary annual bonus Role Overview We are looking for a Customer Collections Team Leader to lead our clients loan collections team in delivering exceptional customer experiences throughout the lifecycle of their loans. You will oversee your team's efforts to ensure they deliver positive outcomes for customers, even in challenging circumstances. Your leadership will be key to ensuring that both straightforward cases and more complex issues are managed effectively. Skills & Experience: We are seeking a strong, customer-focused leader with the following: Experience in collections at a supervisory / senior collections or credit control level is essential You must have a background in either lending, mortgage collections or financial services You will be responsible for: Account Management: Oversee the management of customer accounts, ensuring efficient resolution of problems and adherence to company policies. Supervising a small team: Lead, support, and develop your team to achieve the best possible outcomes for our customers. Conduct regular 1-1s with team members to provide guidance and ensure performance standards are met. Customer Focus: Ensure your team delivers high-quality customer service by helping clients navigate the loan lifecycle, particularly during difficult or complex situations. Process Knowledge: Gain a comprehensive understanding of the receivership and litigation processes, ensuring your team can manage these situations effectively. Collaboration: Build and maintain strong working relationships with internal teams, third-party suppliers, and other key stakeholders. Reporting & Analysis: Produce management information (MI) to support decision-making, track team progress, and ensure business objectives are met. This business is truly exceptional from a team culture perspective; they're all aligned to the company vision and passionate about meeting their goals & objectives and the team are rewarded with true flexibility for those all important appointments / family needs, they offer tickets to events, lunches and team socials. This position is available due to company growth therefore opportunity to develop your career with this firm is there for the right person. Keen to hear more about our incredible client? Send your CV to or call for a confidential chat on (phone number removed).

Job Title: Customer Collections Executive (B2B) Location: South Manchester, UK (Conveniently located near train station) Working Hours: Monday to Friday, 09:00 - 17:30 (37.5 hours per week) Salary: Competitive salary, plus discretionary annual bonus Role Overview We are seeking a Customer Collections Executive (B2B) to support our clients throughout the lifecycle of their loans. In this customer-focused role, you will work to ensure positive experiences for clients, even in challenging situations. Whether it s a straightforward case or a complex issue, your goal is to deliver the best possible outcome for each loan. Skills & Experience: We re looking for a driven and service-oriented individual with the following skills: Required: Previous experience in collections is essential Ideally you will come from a property lending, bridging lending or mortgage lending background. Financial services experience is essential as a minimum level of experience. Key Responsibilities: Account Management: Actively manage client accounts, particularly those in arrears, ensuring timely resolutions and adherence to internal procedures. Customer Engagement: Guide and assist clients throughout the duration of their loans, ensuring their needs are met and their experience remains positive. Problem Resolution: Navigate and resolve complex cases effectively, finding the best path forward for both the customer and the business. Collaboration: Build and nurture relationships with internal teams, third-party suppliers, and clients to enhance the customer experience. Commercial Focus: Make decisions that benefit both the customer and the business, maintaining a balanced approach to problem-solving. Proactive Recommendations: Identify solutions for difficult accounts and collaborate with your Team Leader for approval and direction. Ongoing Development: Engage in continuous learning and development to fully understand our processes, improving your ability to serve our clients. Our client is growing at speed and this position is available due to their continued success. They've recently moved in to brand new office space, their culture and team work ethic is second to none and they offer great benefits such as free event tickets, lunches & socials. Want to hear more about our fantastic client? Send your CV today to or call for a confidential chat.

Job Title: Loan Servicing Specialist - Bridging Location: Watford Salary: Competitive and based on experience. Hours: Monday to Friday 9 am to 5.30 pm Benefits: Contributory Pension scheme Private Medical Healthcare Life Assurance Dental Plan Free eye tests Annual leave purchase scheme Social events Refreshments 20 days annual leave with bank and public holidays on top Perk box Superb development opportunities About the position of Loan Servicing Specialist - Bridging: We are working closely with our client to fill a vacancy in an established but growing team, to manage a portfolio of Bridging loans. You will be required to oversee a diverse range of large balance bridging loans, both performing and nonperforming. This will include managing loans from start to finish and ensuring full repayment by the end of the term. You will also be required to proactively identify and address any concerns, collaborating with the Head of Servicing or Servicing Team Leader to find effective solutions for clients. Responsibilities for the role of Loan Servicing Specialist - Bridging: Communication with customers on all loans to ensure redemption is on track or alternative support/solutions are required. Ensure the full collections, redemptions and default loans policy is met on all loans. Ownership of redemption, bridge loans, commencing three months before loan completion or where indicated. Liaise with clients and solicitors for the redemption of upcoming loans. Prepare & review all redemption statements. Ownership of all default cases whether through receivership or the legal possession process and communicate with all parties involved. Explore all options of forbearance in line with customers' circumstances. Ensure loans are fully compliant with regulations and processes during the loan's life cycle. Engage and manage all loan extension requests promptly. Manage complex litigation cases which cannot follow the standard litigation process. These include, but are not limited to; defended possession claims, allegations of fraud, title problems and lease forfeiture. Assist with monthly reporting. Assisting with internal or external audit or review Forge positive relations with internal and external teams. Experience and skills required for the role of Loan Servicing Specialist - Bridging: Experience in Bridging Loan servicing experience is essential. Background knowledge of regulatory and non-regulatory mortgage recovery processes. Good understanding of Consumer Duty Experienced Primary and Special Servicing For more information regarding the role of Loan Servicing Specialist - Bridging please get in touch with us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Job Title : Mortgage Arrears Specialist Location: Watford Salary: Between 26,000 and 35,000 depending on experience Hours: Monday to Friday 9 am to 5:30 pm Benefits: Private Medical Healthcare Dental Scheme Additional half-day annual leave on your Birthday Annual leave purchase scheme Pension Scheme Perk box Free eye tests Christmas and Summer Social Events Top Performers Dinner each quarter Fresh fruit in the office 25 days holiday plus public and bank holidays About our Client: Our esteemed client is a distinguished specialist lender, renowned as one of Europe's most rapidly advancing leaders in property finance and specialised lending. With a results-driven mindset, they consistently strive to exceed expectations and deliver outcomes that go above and beyond with the customer always in mind. Demonstrating their commitment to fostering a vibrant work environment, they have made substantial investments in their office space, ensuring it serves as an optimal setting for their dedicated staff to not only work but also thrive. They have a sun terrace with a pergola and seating, an atrium breakout space, a coffee point, 72 new cycle storage points and changing facilities. This forward-thinking company has expanded its Learning and Development function. This expansion shows their dedication to enhancing the skill sets of their valued team members. The commitment to supporting their employees' educational pursuits is evident in their generous backing of CeMap study. Beyond professional development, they actively promote a positive workspace by organising regular social events and embracing dress-down Fridays. About the Role: As part of the Special Servicing team, the Mortgage Arrears Specialist will manage a portfolio of 60-100 borrowers. This role involves daily interaction with customers to gather key information, identify their needs, and negotiate tailored payment plans or alternative forbearance solutions. The goal is to deliver successful outcomes for customers while maintaining a proactive and customer-focused approach. Responsibilities: Speak with customers experiencing payment difficulties to help them back on track with their payments. E.G arrangements, capitalisation, loan forbearance, payment holidays etc Contact customers via phone, post or email who are in arrears to understand their circumstances and having done so to agree on a successful plan to clear the arrears Ensuring treating customers fairly guidelines are adhered to Chasing loans approaching their term end to understand customer exit plans and planning for any loans that go past their term end date Ensure SLA's are met Review invoices received from third parties, ensuring all invoices are accurate, resolving any errors and passing invoices for payment to the relevant team Manage any collections or litigation tasks from defended possession claims to allegations of fraud, title problems, lease forfeiture Issuing redemptions figures as per process Action complaints in line with the complaint process Compiling of daily stats Assisting with reporting Experience required: Previous mortgage arrears experience is essential Great communication skills Highly organised Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. Referral Programs: Spread the word and be rewarded. For more information regarding the role of Mortgage Arrears Specialist please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC

Techniche Global are supporting a global bank to appoint a Secured Portfolio Manager for a role within their Credit Risk and Mortgage lending portfolios. They have a role available due to continued growth and investment in their Secured portfolios across Retail Banking. You will have the opportunity to work with an award-winning function (winners of best credit modelling & risk team of the year, consumer credit team of the year, best use of technology in 2021 and Outstanding Conduct in Collections). As part of their package, they provide a range of training to support your continued development of banking, credit risk, leadership and technical skills. With multiple teams across the risk department, there are plenty of opportunities to grow and develop in your way! Rate: £500 per day PAYE/ £642.16 per day UMB (rates inside IR35) Location: Sheffield (3 days onsite/ 2 days WFH) Duration: contract for 6 months In this role you will: Assessing, developing and improving credit risk decisions in line with internal and regulatory guidance to allow the company to make high quality decisions for the customers and deploying across the department. Supporting sustainable growth in the business through the delivery of WPB initiatives, leveraging analytics to support the design and roll-out of new lending products, policies and procedures that deliver good customer outcomes. Leading complex projects to completion with minimal guidance, formulating and clearly communicating conclusions and proposals giving consideration to the risk, reward and customer impact, collaborating with teams to make decisions. Owning the reporting of department risks and issues, providing regular oversight and updates to senior manager forums, in addition to facilitating global internal Audit reviews across the teams. Building strong interpersonal relationships and engaging with the wider organisation, on and off shore team members to provide insight and support for changes, ensuring guidance, communications and scripting reflects credit policy. Represent Credit Risk in governance forums, providing relevant challenge to 1LOD and steward the risk management framework. Support 1LOD in responding to customer and FOS challenges against the company s credit policy. To be successful in this role you should meet the following requirements: Previous experience within Credit Risk, Collections, Underwriting Services, or a Change function, with experience of secured products and credit policy. Excellent attention to detail and time management with the ability to prioritise and manage a number of key deliverables. Experience of successful project management. Proven ability to communicate and influence senior stakeholders You are motivated by making a positive contribution to how the company supports their customers

Job Title: Customer Account Team Leader Location: South Manchester, UK (Conveniently located near train station) Working Hours: Monday to Friday, 09:00 - 17:30 (37.5 hours per week) Salary: Competitive salary, plus discretionary annual bonus About Us We provide bridging finance solutions for residential, semi-commercial, and commercial properties. Our approach is highly personalized, looking at each case on its individual merits to ensure we meet our clients specific financial needs. As a fast-growing business, we are expanding into a nationwide bridging finance provider, with a goal to grow our loan book to £250m and lend £25m per month on average to investors, brokers, and property companies across the UK. Our Vision Our commitment to people, values, and relationships is at the heart of everything we do. This culture is central to our growth and will enable us to disrupt the industry as we continue to expand. Role Overview We are looking for a Customer Account Team Leader to lead our team in delivering exceptional customer experiences throughout the lifecycle of their loans. You will oversee your team's efforts to ensure we deliver positive outcomes for our customers, even in challenging circumstances. Your leadership will be key to ensuring that both straightforward cases and more complex issues are managed effectively. Key Responsibilities: Leadership & Team Management: Lead, support, and develop your team to achieve the best possible outcomes for our customers. Conduct regular 1-1s with team members to provide guidance and ensure performance standards are met. Customer Focus: Ensure your team delivers high-quality customer service by helping clients navigate the loan lifecycle, particularly during difficult or complex situations. Account Management: Oversee the management of customer accounts, ensuring efficient resolution of problems and adherence to company policies. Strategic Decision-Making: Guide your team to proactively recommend solutions for problem loans, ensuring that each decision aligns with the best interests of the business and the customer. Process Knowledge: Gain a comprehensive understanding of the receivership and litigation processes, ensuring your team can manage these situations effectively. Collaboration: Build and maintain strong working relationships with internal teams, third-party suppliers, and other key stakeholders. Reporting & Analysis: Produce management information (MI) to support decision-making, track team progress, and ensure business objectives are met. Skills & Experience: We are seeking a strong, customer-focused leader with the following qualifications: Required: Experience in property or collections is advantageous but not essential. Strong IT proficiency. GCSE-level qualifications in English and Maths. Preferred: Leadership or team management experience. Ability to motivate and develop a team while maintaining high performance standards. Commercial acumen and a strong understanding of what s best for both the business and the customer. Excellent communication skills, with the ability to engage with internal teams, clients, and third-party suppliers. Empathy and a customer-first mindset, with a focus on delivering solutions rather than just sympathy. Ability to think critically and proactively solve problems. Key Milestones: Within 3 Months: Complete your induction and demonstrate an understanding of our services and operational processes. Introduce yourself to every customer in your portfolio, establishing rapport and trust. Categorize customer accounts as per our internal contact strategy. Build relationships with third-party suppliers and internal teams. Conduct regular 1-1s with your team and track their progress. Produce management information (MI) to support decision-making. Within 12 Months: Develop a thorough understanding of the receivership process and how to manage it from start to finish. Gain a deep understanding of the litigation process and manage it effectively. Proactively recommend actionable solutions for problem loans and gain approval from your manager. Employee Benefits: 24 days of annual leave plus bank holidays (increasing to 25 days after 1 year of service). Birthday day off and "Give Back" day for key life moments such as school drop-offs or nativity plays. Close proximity to a train station for easy commuting. 24/7 colleague assistance helpline. Health cash plan for health-related expenses. Team social events and company trips.

Job Title: Loan Servicing Team Leader Location: Hertfordshire Salary: Up to £60,000 Hours: Monday to Friday 9 am to 5.30 pm Benefits: Contributory Pension Scheme Private Medical Healthcare Life Assurance Dental Plan Free eye tests Annual leave purchase scheme Social events Refreshments 25 days annual leave with bank and public holidays on top Perk box Superb development opportunities About the position of Loan Servicing Team Leader: We re seeking a Special Servicing Team Leader with a background in primary or special servicing for a specialist lender offering Bridging, Buy to Let, Second Charges, and Residential Mortgage Lending. In this role, you ll be responsible for leading and motivating your team, setting objectives, and optimizing efficiency while managing resources effectively. You ll play a crucial role in driving positive change, resolving challenges, and delivering high-quality results within time and cost constraints. Responsibilities for the role of Loan Servicing Team Leader: Foster a high-performing team culture, ensuring excellent customer service. Oversee and develop the Special Servicing Team to efficiently manage loans. Lead operational projects and drive continuous process improvements. Ensure compliance and operational risks are well-documented and controlled. Provide accurate management information to track performance. Manage recruitment, training, and performance to maintain appropriate staffing levels. Ensure staff training is up to date and properly recorded. Maintain regulatory and statutory compliance across all operations. Build and manage relationships with third-party suppliers, ensuring SLA/KPI adherence. Keep arrears and default rates aligned with business targets. Monitor industry standards, conduct audits, and implement QA feedback. Experience and skills required for the role of Loan Servicing Team Leader: Extensive knowledge of Primary Servicing and its collections activities which include both FCA Regulated and Non-Regulated products. Strong background and experience of successfully running a team to include process design, target operating model, MI, monitoring 3rd party performance, effectively overseeing Risks and Controls and managing operational performance/efficiency through KPIs. Experience gained with a mortgage lender or servicer coupled with Experience in the Bridging Sector For more information regarding the role of Loan Servicing Team Leader please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Our client owns and manages more than 100,000 residential leasehold titles across the UK. Their Ground Rent Team provides a knowledgeable, helpful, friendly customer services experience, engaging with leaseholders, solicitors and managing agents by telephone and email. The successful individual will be responsible for overseeing a team the ground rent collections team as well as the management of the registration process; ensuring all daily processes are completed to a high standard. They will also be responsible for escalating matters to mortgage lenders and liaising with solicitors in dealing with advance debt collection files. This role requires a can-do attitude and a desire to make a difference as well as a need to develop within the company and lead a team. Roles and responsibilities include but are not limited to: Overseeing the management of the Operations team (ground rent collection, Notices, Sublet, Lease extension and Freehold) Organising workloads efficiently and distributing workload accordingly across the team to fit the business needs. Monitoring and coaching the team in their daily email/letter communications, ensuring a high standard of delivery. Carrying out regular audits across the teams and coaching team members on any outcomes from the audit. Managing budgets on a monthly and quarterly basis, reporting to the Manager on the results and actions taken. Communicating with leaseholders, agents and solicitors by email/letter and telephone Reviewing any complaints at the initial stage and sending the necessary holding email. Reviewing and ensuring the escalation of higher ground rent debt files to our appointed solicitor runs smoothly Ensuring our system is up to date with the correct lease clauses and we are targeting all properties let which have reasonable clauses Overseeing and escalating problematic files to conclusion Having regular developmental conversations with your team members and providing tangible feedback. Proactively identifying efficiencies in all of the Operations team procedures to save time or cost Ensure adherence to property and GDPR regulations. Other general duties in supporting the Operations Division and as set by the Manager. Skills and experience required: Candidates must have great organisational skills, with strong oral and written communication skills, and be able to lead a team and with the support of the Manager, coach individuals in achieving the best in their day job. Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search. Nouvo Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.

Business Division: EQ Credit Services Business Function / Department: Compliance Job Title: Compliance Monitoring Specialist Reporting to (Job Title): Compliance Manager Date: 30/11/2022 Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 5,700 employees, it supports 37 million people in 120 countries. EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary EQ is an FCA-regulated business; this role will provide second-line quality assurance and monitoring on the Homes England help-to-buy portfolio's written and oral communications. You will support the Compliance Manager with embedding a culture of risk and compliance, delivery of annual compliance plan and making improvements to policies and processes to deliver good customer outcomes. Core Duties/Responsibilities Conduct monthly call monitoring and correspondence monitoring for all agents across the contact centre including administration, redemptions, and collections Analyse risk and correctly identify appropriate remedial action to support fair customer outcomes Conduct effective root cause analysis to support necessary improvements that feed into various business areas policies and process changes Ensure actions are effectively tracked to satisfactory resolution where remediation is required Ensure that the Quality Assurance scorecard aligns to the Homes England requirements and delivers effective outcomes for customers Provide MI to the Compliance Manager on relevant assurance outcomes Provide feedback to Team Leaders on the outcomes of the monitoring with clear guidance on the areas of improvement and coaching Identify areas of improvement or training with potential solutions. Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: A minimum of 2 years' experience, working within compliance or risk department, Subject matter expert in at least one of the following areas: regulated mortgage sales, risk management, FCA Regs (MCOBS, BCOBS, ICOBs ), ICO (GDPR, Breach reporting and handling ), Ofcom Experience in communicating effectively and directly to senior and/or exec level people on Compliance matters, Must be confident, flexible, independent, and self-motivated, Presentable and articulate with the ability to interact with people at all levels, A fast learner with the ability to acquire knowledge swiftly, work with the knowledge and pass it on as necessary, Able to overcome objections and conflicts, proposing suitable methods of rectification, Dependable and trustworthy, Adept at building strong relationships, with the ability to ingrate into an existing team, Detail orientated with the ability to work methodically, Able to prioritise tasks and workload to meet tight deadlines Training & Education (Qualifications/vocational training required) Experience within a regulated environment, GCSE's including Maths and English, CeMAP or other equivalent qualifications are desirable. (Applicants that do not have these qualifications may be required to gain these in future) What We Offer Save for your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for all colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; wine club, Apple gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks