IT Training and Development Manager Location: Belgrave Square, London Job Type: Part-time (3 days a week) A new exciting opportunity has become available for an experienced, proactive, and dynamic IT Training & Development Manager to join a Trade Assocation within the private sector. This role is crucial in ensuring that their employees are well-equipped with the necessary software and IT skills to perform their roles efficiently, ultimately contributing to the organisation's success. The ideal candidate will have extensive expertise using the Microsoft technology stack, particularly Microsoft 365 and Dynamics 365 CRM. Day-to-day of the role: Evaluating and Determining Training Requirements: Continuously evaluate current business processes and software/systems to identify inefficiencies and areas for improvement. Assess training needs through surveys, interviews, and performance evaluations. Research and recommend new software technologies that can enhance business operations. Monitor the performance and use of implemented technologies, adjusting as necessary. Training Development: Design and deliver comprehensive training programs focused on Microsoft 365 and Dynamics CRM. Develop customised course materials and hands-on exercises tailored to diverse learner needs. Stay updated with the latest Microsoft technologies and incorporate relevant updates into training materials. Training Delivery: Conduct engaging training sessions in-person, online, or in hybrid formats. Demonstrate technical features and real-world applications of Microsoft tools. Address participant queries and challenges effectively. Software Selection: Collaborate with stakeholders to ensure appropriate software availability and maximise efficiency. Identify and evaluate new software or features beneficial to the organisation. Consultation and Support: Provide post-training support to ensure knowledge retention and application. Collaborate with IT teams to align training programs with organisational goals. Evaluation and Reporting: Develop assessments to gauge training effectiveness. Collect feedback and refine training methods. Maintain records of training activities and participant progress. Required Skills & Qualifications: Technical Expertise: In-depth knowledge of the Microsoft technology stack, including Dynamics CRM, Microsoft 365, Azure, SharePoint, and Power Platform. Strong understanding of system architecture, workflows, and integration points within Microsoft technologies. Training Experience: Proven experience as an IT Trainer, with certifications in Microsoft technologies preferred. Soft Skills: Excellent communication, presentation, and public speaking skills. Education and Certification: Bachelor's degree in computer science, IT, or related field. Relevant Microsoft Certifications (e.g., Microsoft Certified: Dynamics 365 Fundamentals). Benefits: Competitive salary. Opportunities for professional growth and certification sponsorship. Flexible working options, including partial remote or hybrid models. Comprehensive benefits package including life assurance, pension contributions, discounts at over 800 retailers, access to an online wellness portal, and a private 24-hour GP service. To apply for the IT Training & Development Manager position, please submit your latest CV to be immediately considered.
Feb 12, 2025
Full time
IT Training and Development Manager Location: Belgrave Square, London Job Type: Part-time (3 days a week) A new exciting opportunity has become available for an experienced, proactive, and dynamic IT Training & Development Manager to join a Trade Assocation within the private sector. This role is crucial in ensuring that their employees are well-equipped with the necessary software and IT skills to perform their roles efficiently, ultimately contributing to the organisation's success. The ideal candidate will have extensive expertise using the Microsoft technology stack, particularly Microsoft 365 and Dynamics 365 CRM. Day-to-day of the role: Evaluating and Determining Training Requirements: Continuously evaluate current business processes and software/systems to identify inefficiencies and areas for improvement. Assess training needs through surveys, interviews, and performance evaluations. Research and recommend new software technologies that can enhance business operations. Monitor the performance and use of implemented technologies, adjusting as necessary. Training Development: Design and deliver comprehensive training programs focused on Microsoft 365 and Dynamics CRM. Develop customised course materials and hands-on exercises tailored to diverse learner needs. Stay updated with the latest Microsoft technologies and incorporate relevant updates into training materials. Training Delivery: Conduct engaging training sessions in-person, online, or in hybrid formats. Demonstrate technical features and real-world applications of Microsoft tools. Address participant queries and challenges effectively. Software Selection: Collaborate with stakeholders to ensure appropriate software availability and maximise efficiency. Identify and evaluate new software or features beneficial to the organisation. Consultation and Support: Provide post-training support to ensure knowledge retention and application. Collaborate with IT teams to align training programs with organisational goals. Evaluation and Reporting: Develop assessments to gauge training effectiveness. Collect feedback and refine training methods. Maintain records of training activities and participant progress. Required Skills & Qualifications: Technical Expertise: In-depth knowledge of the Microsoft technology stack, including Dynamics CRM, Microsoft 365, Azure, SharePoint, and Power Platform. Strong understanding of system architecture, workflows, and integration points within Microsoft technologies. Training Experience: Proven experience as an IT Trainer, with certifications in Microsoft technologies preferred. Soft Skills: Excellent communication, presentation, and public speaking skills. Education and Certification: Bachelor's degree in computer science, IT, or related field. Relevant Microsoft Certifications (e.g., Microsoft Certified: Dynamics 365 Fundamentals). Benefits: Competitive salary. Opportunities for professional growth and certification sponsorship. Flexible working options, including partial remote or hybrid models. Comprehensive benefits package including life assurance, pension contributions, discounts at over 800 retailers, access to an online wellness portal, and a private 24-hour GP service. To apply for the IT Training & Development Manager position, please submit your latest CV to be immediately considered.
IT Training and Development Manager Location: Belgrave Square, London Job Type: part time (3 days a week) A new exciting opportunity has become available for an experienced, proactive, and dynamic IT Training & Development Manager to join a Trade Assocation within the private sector. This role is crucial in ensuring that their employees are well-equipped with the necessary software and IT skills to perform their roles efficiently, ultimately contributing to the organisation's success. The ideal candidate will have extensive expertise using the Microsoft technology stack, particularly Microsoft 365 and Dynamics 365 CRM. Day-to-day of the role: Evaluating and Determining Training Requirements: Continuously evaluate current business processes and software/systems to identify inefficiencies and areas for improvement. Assess training needs through surveys, interviews, and performance evaluations. Research and recommend new software technologies that can enhance business operations. Monitor the performance and use of implemented technologies, adjusting as necessary. Training Development: Design and deliver comprehensive training programs focused on Microsoft 365 and Dynamics CRM. Develop customised course materials and hands-on exercises tailored to diverse learner needs. Stay updated with the latest Microsoft technologies and incorporate relevant updates into training materials. Training Delivery: Conduct engaging training sessions in-person, online, or in hybrid formats. Demonstrate technical features and real-world applications of Microsoft tools. Address participant queries and challenges effectively. Software Selection: Collaborate with stakeholders to ensure appropriate software availability and maximise efficiency. Identify and evaluate new software or features beneficial to the organisation. Consultation and Support: Provide post-training support to ensure knowledge retention and application. Collaborate with IT teams to align training programs with organisational goals. Evaluation and Reporting: Develop assessments to gauge training effectiveness. Collect feedback and refine training methods. Maintain records of training activities and participant progress. Required Skills & Qualifications: Technical Expertise: In-depth knowledge of the Microsoft technology stack, including Dynamics CRM, Microsoft 365, Azure, SharePoint, and Power Platform. Strong understanding of system architecture, workflows, and integration points within Microsoft technologies. Training Experience: Proven experience as an IT Trainer, with certifications in Microsoft technologies preferred. Soft Skills: Excellent communication, presentation, and public speaking skills. Education and Certification: Bachelor's degree in computer science, IT, or related field. Relevant Microsoft Certifications (eg, Microsoft Certified: Dynamics 365 Fundamentals). Benefits: Competitive salary. Opportunities for professional growth and certification sponsorship. Flexible working options, including partial remote or hybrid models. Comprehensive benefits package including life assurance, pension contributions, discounts at over 800 retailers, access to an online wellness portal, and a private 24-hour GP service. To apply for the IT Training & Development Manager position, please submit your latest CV to be immediately considered.
Feb 11, 2025
Full time
IT Training and Development Manager Location: Belgrave Square, London Job Type: part time (3 days a week) A new exciting opportunity has become available for an experienced, proactive, and dynamic IT Training & Development Manager to join a Trade Assocation within the private sector. This role is crucial in ensuring that their employees are well-equipped with the necessary software and IT skills to perform their roles efficiently, ultimately contributing to the organisation's success. The ideal candidate will have extensive expertise using the Microsoft technology stack, particularly Microsoft 365 and Dynamics 365 CRM. Day-to-day of the role: Evaluating and Determining Training Requirements: Continuously evaluate current business processes and software/systems to identify inefficiencies and areas for improvement. Assess training needs through surveys, interviews, and performance evaluations. Research and recommend new software technologies that can enhance business operations. Monitor the performance and use of implemented technologies, adjusting as necessary. Training Development: Design and deliver comprehensive training programs focused on Microsoft 365 and Dynamics CRM. Develop customised course materials and hands-on exercises tailored to diverse learner needs. Stay updated with the latest Microsoft technologies and incorporate relevant updates into training materials. Training Delivery: Conduct engaging training sessions in-person, online, or in hybrid formats. Demonstrate technical features and real-world applications of Microsoft tools. Address participant queries and challenges effectively. Software Selection: Collaborate with stakeholders to ensure appropriate software availability and maximise efficiency. Identify and evaluate new software or features beneficial to the organisation. Consultation and Support: Provide post-training support to ensure knowledge retention and application. Collaborate with IT teams to align training programs with organisational goals. Evaluation and Reporting: Develop assessments to gauge training effectiveness. Collect feedback and refine training methods. Maintain records of training activities and participant progress. Required Skills & Qualifications: Technical Expertise: In-depth knowledge of the Microsoft technology stack, including Dynamics CRM, Microsoft 365, Azure, SharePoint, and Power Platform. Strong understanding of system architecture, workflows, and integration points within Microsoft technologies. Training Experience: Proven experience as an IT Trainer, with certifications in Microsoft technologies preferred. Soft Skills: Excellent communication, presentation, and public speaking skills. Education and Certification: Bachelor's degree in computer science, IT, or related field. Relevant Microsoft Certifications (eg, Microsoft Certified: Dynamics 365 Fundamentals). Benefits: Competitive salary. Opportunities for professional growth and certification sponsorship. Flexible working options, including partial remote or hybrid models. Comprehensive benefits package including life assurance, pension contributions, discounts at over 800 retailers, access to an online wellness portal, and a private 24-hour GP service. To apply for the IT Training & Development Manager position, please submit your latest CV to be immediately considered.
CRM Administrator We Are Seeking a CRM Administrator to take ownership of a CRM system and support data-driven decision-making in a leading fostering charity. Position: CRM Administrator Salary: £30,444 - £34,104 per annum (£37,555 - £42,630 FTE, plus London weighting if eligible) Location: Remote or based in London, Belfast, Cardiff, or Glasgow (occasional travel to London required) Hours: 28 hours per week (0.8 FTE) Closing Date: 23rd February 2025 About the Role As CRM Administrator you will lead the management, development, and optimisation of the Microsoft Dynamics system. This role is crucial in ensuring the CRM supports the charity's strategic goals, improves reporting capabilities, and enhances engagement with members and service users. Key responsibilities include: Acting as product owner for the CRM system, providing guidance and first-line support. Managing system access, security, and compliance with data protection regulations. Delivering training and support to staff, ensuring effective CRM use. Developing and implementing a roadmap for system improvements based on business needs. Managing relationships with external CRM and IT providers to ensure quality service delivery. Creating and refining reports and dashboards to drive data-informed decision-making. Supporting integration between CRM and other organisational systems. Promoting data integrity and best practices, identifying opportunities for system enhancements. This is an exciting opportunity to shape the way data is used and technology to support foster carers and the children they care for. About You We are looking for a proactive and detail-oriented CRM professional with strong problem-solving skills. Essential skills and experience include: At least two years of CRM management experience (preferably with Microsoft Dynamics). Ability to administer and configure a CRM system, including custom objects, workflows, and permissions. Experience supporting membership or sales teams, implementing their CRM requirements. Strong reporting and data analysis skills, with experience creating dashboards and automating business processes. Excellent communication skills, with the ability to work with both technical and non-technical stakeholders. A collaborative and solutions-focused mind-set. Desirable: Experience working in a membership or charitable organisation. Familiarity with NetSuite accounting software. Personal or lived experience of foster care. About the Organisation You will be working for the UK's leading fostering charity, to ensure that every child in foster care can thrive. The charity provides training, support, and resources to foster carers, influences policy, and campaigns for positive change. They are committed to diversity, equity, and inclusion, ensuring all team members feel valued and empowered. If you want to be part of a charity that makes a real difference, we'd love to hear from you! Other roles you may have experience of could include; Systems Admin, Microsoft Dynamics Administrator, Senior Dynamics Administrator, CRM Systems Administrator, CRM Manager, CRM Trainee Administrator, IT Systems Administrator, Microsoft Dynamics 365 Administrator, Dynamics 365 Admin, CRM Database Administrator, D365 Admin. Etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Feb 07, 2025
Full time
CRM Administrator We Are Seeking a CRM Administrator to take ownership of a CRM system and support data-driven decision-making in a leading fostering charity. Position: CRM Administrator Salary: £30,444 - £34,104 per annum (£37,555 - £42,630 FTE, plus London weighting if eligible) Location: Remote or based in London, Belfast, Cardiff, or Glasgow (occasional travel to London required) Hours: 28 hours per week (0.8 FTE) Closing Date: 23rd February 2025 About the Role As CRM Administrator you will lead the management, development, and optimisation of the Microsoft Dynamics system. This role is crucial in ensuring the CRM supports the charity's strategic goals, improves reporting capabilities, and enhances engagement with members and service users. Key responsibilities include: Acting as product owner for the CRM system, providing guidance and first-line support. Managing system access, security, and compliance with data protection regulations. Delivering training and support to staff, ensuring effective CRM use. Developing and implementing a roadmap for system improvements based on business needs. Managing relationships with external CRM and IT providers to ensure quality service delivery. Creating and refining reports and dashboards to drive data-informed decision-making. Supporting integration between CRM and other organisational systems. Promoting data integrity and best practices, identifying opportunities for system enhancements. This is an exciting opportunity to shape the way data is used and technology to support foster carers and the children they care for. About You We are looking for a proactive and detail-oriented CRM professional with strong problem-solving skills. Essential skills and experience include: At least two years of CRM management experience (preferably with Microsoft Dynamics). Ability to administer and configure a CRM system, including custom objects, workflows, and permissions. Experience supporting membership or sales teams, implementing their CRM requirements. Strong reporting and data analysis skills, with experience creating dashboards and automating business processes. Excellent communication skills, with the ability to work with both technical and non-technical stakeholders. A collaborative and solutions-focused mind-set. Desirable: Experience working in a membership or charitable organisation. Familiarity with NetSuite accounting software. Personal or lived experience of foster care. About the Organisation You will be working for the UK's leading fostering charity, to ensure that every child in foster care can thrive. The charity provides training, support, and resources to foster carers, influences policy, and campaigns for positive change. They are committed to diversity, equity, and inclusion, ensuring all team members feel valued and empowered. If you want to be part of a charity that makes a real difference, we'd love to hear from you! Other roles you may have experience of could include; Systems Admin, Microsoft Dynamics Administrator, Senior Dynamics Administrator, CRM Systems Administrator, CRM Manager, CRM Trainee Administrator, IT Systems Administrator, Microsoft Dynamics 365 Administrator, Dynamics 365 Admin, CRM Database Administrator, D365 Admin. Etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Dynamics 365/CRM Manager - Doncaster Hybrid working - 2 days per week onsite Salary - 60,000 - 85,000 Microsoft Dynamics 365/CRM Systems Manager required for a leading client based in Doncaster. My client is currently seeking a Microsoft Dynamics CRM Systems Manager to come on board to Collaborate with the IT department and diverse project teams to develop and improve the Microsoft Dynamics CRM system, focusing primarily on Sales and Customer Care functions while supporting other areas as needed. Take responsibility for identifying opportunities for improvement, defining requirements, and managing the design, development, and deployment of solutions. Serve as a primary liaison between IT and business functions, ensuring processes, systems, and change initiatives align with organizational needs and adhere to IT standards and strategy. Build and maintain strong relationships with key stakeholders to drive effective change and promote adoption across the business. Key skills, Strong Microsoft Dynamics CRM Systems Manager experience Proven experience in maintaining and enhancing Microsoft Dynamics systems and associated processes. Skilled in gathering requirements, analyzing problems, designing systems and processes, and conducting acceptance testing. Demonstrated ability to engage stakeholders effectively and deliver comprehensive training and support tools. Enthusiastic, self-driven, and solutions-oriented mindset. Strong interpersonal skills with the ability to influence, persuade, and collaborate effectively. Exceptional numeracy skills and proficiency in verbal and written communication. Keen attention to detail, with a methodical and disciplined approach to investigating and resolving issues. Experience leading large-scale Microsoft Dynamics transformation projects. Extensive Functional Consultant expertise within Dynamics 365 CE/CRM and related ISVs, such as Loqate, DCP, SMS providers, appointment booking solutions, and integrations. Proven track record of driving successful implementations through deep understanding of Dynamics 365 CE/CRM capabilities and constraints. Expertise in customizing and delivering Dynamics solutions in at least two of the following areas: Customer Service, Sales, or Marketing. Adept at working closely with business teams, with a proven ability to challenge and influence effectively when needed. Skilled at translating complex technical concepts into clear, accessible language for non-technical stakeholders. Interested? Please submit your updated CV to Olivia Yafai at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Jan 29, 2025
Full time
Dynamics 365/CRM Manager - Doncaster Hybrid working - 2 days per week onsite Salary - 60,000 - 85,000 Microsoft Dynamics 365/CRM Systems Manager required for a leading client based in Doncaster. My client is currently seeking a Microsoft Dynamics CRM Systems Manager to come on board to Collaborate with the IT department and diverse project teams to develop and improve the Microsoft Dynamics CRM system, focusing primarily on Sales and Customer Care functions while supporting other areas as needed. Take responsibility for identifying opportunities for improvement, defining requirements, and managing the design, development, and deployment of solutions. Serve as a primary liaison between IT and business functions, ensuring processes, systems, and change initiatives align with organizational needs and adhere to IT standards and strategy. Build and maintain strong relationships with key stakeholders to drive effective change and promote adoption across the business. Key skills, Strong Microsoft Dynamics CRM Systems Manager experience Proven experience in maintaining and enhancing Microsoft Dynamics systems and associated processes. Skilled in gathering requirements, analyzing problems, designing systems and processes, and conducting acceptance testing. Demonstrated ability to engage stakeholders effectively and deliver comprehensive training and support tools. Enthusiastic, self-driven, and solutions-oriented mindset. Strong interpersonal skills with the ability to influence, persuade, and collaborate effectively. Exceptional numeracy skills and proficiency in verbal and written communication. Keen attention to detail, with a methodical and disciplined approach to investigating and resolving issues. Experience leading large-scale Microsoft Dynamics transformation projects. Extensive Functional Consultant expertise within Dynamics 365 CE/CRM and related ISVs, such as Loqate, DCP, SMS providers, appointment booking solutions, and integrations. Proven track record of driving successful implementations through deep understanding of Dynamics 365 CE/CRM capabilities and constraints. Expertise in customizing and delivering Dynamics solutions in at least two of the following areas: Customer Service, Sales, or Marketing. Adept at working closely with business teams, with a proven ability to challenge and influence effectively when needed. Skilled at translating complex technical concepts into clear, accessible language for non-technical stakeholders. Interested? Please submit your updated CV to Olivia Yafai at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Gleeson are delighted to be working with a leading UK property developer in their search for a Digital Marketing Manager to join their team in Birmingham. This is an excellent opportunity for someone currently operating at Digital Marketing Executive who is looking to take the step up to Manager level. You will need to have experience within CRM (Dynamics 365 ideally), managing budgets of c 3k per month and paid social. "What will I be doing day-to-day?" You will be working with Group Marketing Director to develop and implement the digital marketing strategy across the business's brands. You will be managing a Digital Marketing Executive. Management of brand websites to enhance rankings and attract relevant audiences, including leading on the development of new websites as needed. Working closely with the Content Manager to enhance website a comprehensive SEO and content plan. CRM marketing and management (using Dynamics 365). Developing and executing comprehensive acquisition strategies, including regular reporting on performance. Identifying target audience segments, leveraging analytics to identify key acquisition channels and optimise campaign performance. Collaborating with cross-functional teams to develop effective marketing collateral, landing pages, and conversion funnels. "What experience is your client looking for?" Proficiency in managing websites using WordPress, including content updates and creating new pages. Knowledge of marketing/sales funnel and customer journey concepts, with experience in both paid and organic lead acquisition. Proficient in managing CRM systems, specifically Microsoft Dynamics 365. Ability to track and analyse data across multiple platforms. Experience in integrating websites with CRM and other systems. Experience running Google PPC and paid channel acquisition campaigns. Our client are looking for someone to be based in the office 4 days a week (their offices are based in the City Centre of Birmingham. They are offering a competitive salary of up to 40k. For more information, please get in touch with Steve Smaylen on (phone number removed). GLEEMD At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jan 29, 2025
Full time
Gleeson are delighted to be working with a leading UK property developer in their search for a Digital Marketing Manager to join their team in Birmingham. This is an excellent opportunity for someone currently operating at Digital Marketing Executive who is looking to take the step up to Manager level. You will need to have experience within CRM (Dynamics 365 ideally), managing budgets of c 3k per month and paid social. "What will I be doing day-to-day?" You will be working with Group Marketing Director to develop and implement the digital marketing strategy across the business's brands. You will be managing a Digital Marketing Executive. Management of brand websites to enhance rankings and attract relevant audiences, including leading on the development of new websites as needed. Working closely with the Content Manager to enhance website a comprehensive SEO and content plan. CRM marketing and management (using Dynamics 365). Developing and executing comprehensive acquisition strategies, including regular reporting on performance. Identifying target audience segments, leveraging analytics to identify key acquisition channels and optimise campaign performance. Collaborating with cross-functional teams to develop effective marketing collateral, landing pages, and conversion funnels. "What experience is your client looking for?" Proficiency in managing websites using WordPress, including content updates and creating new pages. Knowledge of marketing/sales funnel and customer journey concepts, with experience in both paid and organic lead acquisition. Proficient in managing CRM systems, specifically Microsoft Dynamics 365. Ability to track and analyse data across multiple platforms. Experience in integrating websites with CRM and other systems. Experience running Google PPC and paid channel acquisition campaigns. Our client are looking for someone to be based in the office 4 days a week (their offices are based in the City Centre of Birmingham. They are offering a competitive salary of up to 40k. For more information, please get in touch with Steve Smaylen on (phone number removed). GLEEMD At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Overview: Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. As part of RSSB's commitment to increase the revenue from its commercial services, the Senior Commercial Marketing Manager heads up a team that creates marketing plans for RSSB's Training, Consultancy, Affiliation, and Supplier Assurance propositions. This exciting role will be responsible for the development and implementation of the commercial promotional strategy, targeting RSSB members and the wider rail industry, both in the UK and internationally. A strategic thinker and effective communicator, you will be supported by a dedicated Marketing Manager, colleagues across the Marketing, Content and Events team and the services of an integrated B2B marketing agency. In addition to using CRM, member data and analytics to drive lead generation, the role also provides the opportunity to develop RSSB's digital marketing capability as part of a rolling programme of investment in Dynamics for Marketing and Sitecore. Reporting to the Marketing Director, this role is a fantastic opportunity to join RSSB at a time of positive change in the rail industry. Responsibilities: RSSB Commercial offerings - marketing plan development Manage the development and delivery of the marketing strategy for the Affiliation, Training, Consultancy and Supplier Assurance, agreeing KPIs, budgets, messaging, timelines and channel strategy for each proposition. Act as the initial point of contact for internal stakeholders, with a focus on the achievement of agreed lead generation and retention targets across the commercial offerings in-line with wider commercial goals and business objectives. Contribute to the achievement of commercial and business objectives, revenue targets and product development strategies through the commissioning and provision of market research and customer analysis. Evaluate national and international markets for Affiliation, Training and Consultancy to identify and shape target customer segments and adapt campaign plans, collateral and execution to suit these segments. Develop and track key performance metrics, including customer acquisition cost associated with digital channels (CAC), the resulting net lifetime value (LTV) and the associated CAC:LTV ratio, and report insights to the Marketing Director and Chief Commercial Officer. Lead the Commercial Marketing team and line manage the Commercial Marketing Manager. Work collaboratively across the wider Marketing Team, commissioning and specifying web, media relations activity and content marketing assets in good time and with clear and viable briefs. Digital Marketing - channel development Act as the informed internal client for digital marketing capability for Business Development and Engagement, articulating requirements, ensuring best practice, providing informed comment and 'fit for purpose' sign off recommendations to the senior leadership team. Set Marketing requirements for inclusion in the IT development roadmap to help produce an aligned multi-channel roadmap that links the digital channels, Events, CRM and the website to provide a connected, data-driven digital ecosystem. Act as the Business Development and Engagement expert and point of contact with the Data Protection Officer at RSSB, creating regulatory compliant marketing processes and policies while ensuring the best possible use of RSSB customer data to support business objectives. This includes challenging established thinking and overcoming barriers to the way data can be used to ensure it is exploited to its full potential. Qualifications: Essential criteria: Demonstrated track record of achievement and of influencing business outcomes across diverse functional boundaries, in a matrix structure. Proven project management skills with experience of delivering projects to a high standard, on time and to budget. Business acumen and analytical skills that translate to effective marketing tactics and strategy, contributing to business growth. Fundamental understanding of digital marketing systems, digital marketing best practice and the ability to specify an effective digital marketing requirements. Able to generate and interrogate customer and campaign data to create data insights for subsequent implementation and campaign enhancement. Proven experience of CRM (Microsoft Dynamics 365 or an equivalent platform) deployment, enhancement and operation to drive email, direct marketing, surveys and customer data integration across web and social media channels to drive customer engagement and response. Line management experience, setting objectives, managing direct reports and supporting the development of subordinates. Qualifications: Degree-level education or equivalent Post-graduate marketing or digital marketing qualification or equivalent Knowledge: Experience of digital analysis and reporting, including use of Google Analytics, Google AdWords, Sitecore Analytics, Hotjar, Open Site Explorer, TwentyThree, Buzzsprout, Campaign Manager, ClickDimensions and Dynamics for Marketing. Experience of social media tools such as HootSuite, Brandwatch and Falcon and an understanding of HTML, XHTML, CSS, Java, web publishing, Flash. Appropriate understanding of GDPR and PECR and the application of these regulations in the B2B marketing environment. E-literate and competent in developing, administering and using PC and associated networks and systems (Microsoft Office, Teams, SharePoint etc.) to acquire, manipulate and disseminate information. Personal attributes: A strategic thinker and effective communicator, with personal integrity and the ability to make rational, realistic and sound decisions. Ability to remain calm and objective, whilst working to tight deadlines and on numerous projects. Personable, articulate and with the gravitas to persuade a complex set of senior and executive level stakeholders, building effective working relationships. Experienced at conflict management, building collaborative relationships and listening to others. Able to monitor progress against agreed plans and pivot strategy if initial activities fall short of achieving set objectives. Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
Sep 24, 2022
Full time
Overview: Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. As part of RSSB's commitment to increase the revenue from its commercial services, the Senior Commercial Marketing Manager heads up a team that creates marketing plans for RSSB's Training, Consultancy, Affiliation, and Supplier Assurance propositions. This exciting role will be responsible for the development and implementation of the commercial promotional strategy, targeting RSSB members and the wider rail industry, both in the UK and internationally. A strategic thinker and effective communicator, you will be supported by a dedicated Marketing Manager, colleagues across the Marketing, Content and Events team and the services of an integrated B2B marketing agency. In addition to using CRM, member data and analytics to drive lead generation, the role also provides the opportunity to develop RSSB's digital marketing capability as part of a rolling programme of investment in Dynamics for Marketing and Sitecore. Reporting to the Marketing Director, this role is a fantastic opportunity to join RSSB at a time of positive change in the rail industry. Responsibilities: RSSB Commercial offerings - marketing plan development Manage the development and delivery of the marketing strategy for the Affiliation, Training, Consultancy and Supplier Assurance, agreeing KPIs, budgets, messaging, timelines and channel strategy for each proposition. Act as the initial point of contact for internal stakeholders, with a focus on the achievement of agreed lead generation and retention targets across the commercial offerings in-line with wider commercial goals and business objectives. Contribute to the achievement of commercial and business objectives, revenue targets and product development strategies through the commissioning and provision of market research and customer analysis. Evaluate national and international markets for Affiliation, Training and Consultancy to identify and shape target customer segments and adapt campaign plans, collateral and execution to suit these segments. Develop and track key performance metrics, including customer acquisition cost associated with digital channels (CAC), the resulting net lifetime value (LTV) and the associated CAC:LTV ratio, and report insights to the Marketing Director and Chief Commercial Officer. Lead the Commercial Marketing team and line manage the Commercial Marketing Manager. Work collaboratively across the wider Marketing Team, commissioning and specifying web, media relations activity and content marketing assets in good time and with clear and viable briefs. Digital Marketing - channel development Act as the informed internal client for digital marketing capability for Business Development and Engagement, articulating requirements, ensuring best practice, providing informed comment and 'fit for purpose' sign off recommendations to the senior leadership team. Set Marketing requirements for inclusion in the IT development roadmap to help produce an aligned multi-channel roadmap that links the digital channels, Events, CRM and the website to provide a connected, data-driven digital ecosystem. Act as the Business Development and Engagement expert and point of contact with the Data Protection Officer at RSSB, creating regulatory compliant marketing processes and policies while ensuring the best possible use of RSSB customer data to support business objectives. This includes challenging established thinking and overcoming barriers to the way data can be used to ensure it is exploited to its full potential. Qualifications: Essential criteria: Demonstrated track record of achievement and of influencing business outcomes across diverse functional boundaries, in a matrix structure. Proven project management skills with experience of delivering projects to a high standard, on time and to budget. Business acumen and analytical skills that translate to effective marketing tactics and strategy, contributing to business growth. Fundamental understanding of digital marketing systems, digital marketing best practice and the ability to specify an effective digital marketing requirements. Able to generate and interrogate customer and campaign data to create data insights for subsequent implementation and campaign enhancement. Proven experience of CRM (Microsoft Dynamics 365 or an equivalent platform) deployment, enhancement and operation to drive email, direct marketing, surveys and customer data integration across web and social media channels to drive customer engagement and response. Line management experience, setting objectives, managing direct reports and supporting the development of subordinates. Qualifications: Degree-level education or equivalent Post-graduate marketing or digital marketing qualification or equivalent Knowledge: Experience of digital analysis and reporting, including use of Google Analytics, Google AdWords, Sitecore Analytics, Hotjar, Open Site Explorer, TwentyThree, Buzzsprout, Campaign Manager, ClickDimensions and Dynamics for Marketing. Experience of social media tools such as HootSuite, Brandwatch and Falcon and an understanding of HTML, XHTML, CSS, Java, web publishing, Flash. Appropriate understanding of GDPR and PECR and the application of these regulations in the B2B marketing environment. E-literate and competent in developing, administering and using PC and associated networks and systems (Microsoft Office, Teams, SharePoint etc.) to acquire, manipulate and disseminate information. Personal attributes: A strategic thinker and effective communicator, with personal integrity and the ability to make rational, realistic and sound decisions. Ability to remain calm and objective, whilst working to tight deadlines and on numerous projects. Personable, articulate and with the gravitas to persuade a complex set of senior and executive level stakeholders, building effective working relationships. Experienced at conflict management, building collaborative relationships and listening to others. Able to monitor progress against agreed plans and pivot strategy if initial activities fall short of achieving set objectives. Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
Purpose of Job: To manage the IT function for the Society including three direct reports and external providers of IT systems and support services. Responsibilities: To take ownership of the business systems, which include MS Dynamics, Preside CMS, Sagepay payment system, Smart Debit DD system, Virtual Cabinet documentation System, SharePoint, OneDrive, Office 365, SQL Databases, and any other integrated business systems . Responsible for the secure and effective operation of all systems, related applications, hardware, and software. CRM Data Monitoring, Data Management and Reports. Ensuring software licensing and GDPR laws are followed. Network Security. Role Description Responsible for the secure and effective operation of all systems, related applications, hardware, and software. Evaluating the functionality of systems Consulting staff to ascertain needs and to ensure that facilities meet user or project requirements Selecting and purchasing appropriate hardware and software Managing IT budgets Implementing and managing disaster recovery, security, and backup procedures Scheduling upgrades with a third-party IT support provider Providing user training, support, advice, and feedback Testing systems to ensure that that they operate reliably Managing secure network access for remote users with a third-party IT support provider CRM Data Monitoring Monitor data inputs into our systems and identify non-compliances, identify fixes and improvements. Have a keen eye for detail, identifying non-compliances and dealing with them efficiently. Data Management and Reports: To manage on-going data cleansing checks and activities To progress/troubleshoot system issues should they arise Providing and reconciling data and statistical information To provide the data for Society magazine distribution To lead on the annual ABC audit Data extraction for any reconciliation internal or external General: Deliver IT solutions that provide competitive advantage to support the growth of the business. Pro-actively contribute to the continuous improvement of technology/business processes through identifying opportunities for improvement and implementing changes. Participate in the formulation and development of the IT strategy. Work with heads of departments and the Chief Operating Officer to implement relevant regulatory and legislative changes in a timely fashion. Plan and oversee the release of upgrades and enhancements to systems. Take responsibility for the core business systems, including administration, maintenance, and development. Working closely with a third-party IT support provider, to provide supervision and support as required ensuring deadlines and service standards are achieved and maintained. Maintain and develop relationships with external partners. Develop excellent working relationships with all departments within the business. Comply and uphold the policies and procedures, such as health and safety, IT security, GDPR policies, email, and anti-virus policies. Be flexible to carry out any other reasonable tasks as requested. Experience of working in a similar role. At least two years' experience of managing an IT systems function. Superb level of IT literacy, numerate with excellent attention to detail. Experience of database management, system testing, data processing, data cleansing, web applications and subscription collection/administration including Direct Debits An analytical mind-set with an ability to manage risks and issues The judgement to balance commercial and compliance risks to achieve positive outcomes. Ability to deal with confidential matters with discretion and tact. Maintains the highest professional standards to ensure the organisation is not in a position of risk. Ability to build supportive relationships with everyone across the organisation. Excellent communication and management skills, with an ability to influence at all levels. Able to multi-task, manage time effectively and keep calm under pressure. Works collaboratively with partners and management. Excellent organisational skills. Highly knowledgeable in the use of all Microsoft applications including Dynamics, SharePoint, OneDrive, and SQL. Flexible approach and able to work with staff and volunteers as part of a team. Able to work on own initiative. Makes commercial business decisions and is resilient in the face of adversity. A relevant degree or equivalent qualification
Dec 02, 2021
Full time
Purpose of Job: To manage the IT function for the Society including three direct reports and external providers of IT systems and support services. Responsibilities: To take ownership of the business systems, which include MS Dynamics, Preside CMS, Sagepay payment system, Smart Debit DD system, Virtual Cabinet documentation System, SharePoint, OneDrive, Office 365, SQL Databases, and any other integrated business systems . Responsible for the secure and effective operation of all systems, related applications, hardware, and software. CRM Data Monitoring, Data Management and Reports. Ensuring software licensing and GDPR laws are followed. Network Security. Role Description Responsible for the secure and effective operation of all systems, related applications, hardware, and software. Evaluating the functionality of systems Consulting staff to ascertain needs and to ensure that facilities meet user or project requirements Selecting and purchasing appropriate hardware and software Managing IT budgets Implementing and managing disaster recovery, security, and backup procedures Scheduling upgrades with a third-party IT support provider Providing user training, support, advice, and feedback Testing systems to ensure that that they operate reliably Managing secure network access for remote users with a third-party IT support provider CRM Data Monitoring Monitor data inputs into our systems and identify non-compliances, identify fixes and improvements. Have a keen eye for detail, identifying non-compliances and dealing with them efficiently. Data Management and Reports: To manage on-going data cleansing checks and activities To progress/troubleshoot system issues should they arise Providing and reconciling data and statistical information To provide the data for Society magazine distribution To lead on the annual ABC audit Data extraction for any reconciliation internal or external General: Deliver IT solutions that provide competitive advantage to support the growth of the business. Pro-actively contribute to the continuous improvement of technology/business processes through identifying opportunities for improvement and implementing changes. Participate in the formulation and development of the IT strategy. Work with heads of departments and the Chief Operating Officer to implement relevant regulatory and legislative changes in a timely fashion. Plan and oversee the release of upgrades and enhancements to systems. Take responsibility for the core business systems, including administration, maintenance, and development. Working closely with a third-party IT support provider, to provide supervision and support as required ensuring deadlines and service standards are achieved and maintained. Maintain and develop relationships with external partners. Develop excellent working relationships with all departments within the business. Comply and uphold the policies and procedures, such as health and safety, IT security, GDPR policies, email, and anti-virus policies. Be flexible to carry out any other reasonable tasks as requested. Experience of working in a similar role. At least two years' experience of managing an IT systems function. Superb level of IT literacy, numerate with excellent attention to detail. Experience of database management, system testing, data processing, data cleansing, web applications and subscription collection/administration including Direct Debits An analytical mind-set with an ability to manage risks and issues The judgement to balance commercial and compliance risks to achieve positive outcomes. Ability to deal with confidential matters with discretion and tact. Maintains the highest professional standards to ensure the organisation is not in a position of risk. Ability to build supportive relationships with everyone across the organisation. Excellent communication and management skills, with an ability to influence at all levels. Able to multi-task, manage time effectively and keep calm under pressure. Works collaboratively with partners and management. Excellent organisational skills. Highly knowledgeable in the use of all Microsoft applications including Dynamics, SharePoint, OneDrive, and SQL. Flexible approach and able to work with staff and volunteers as part of a team. Able to work on own initiative. Makes commercial business decisions and is resilient in the face of adversity. A relevant degree or equivalent qualification
ERP, CRM, Support, Microsoft Dynamics 365, Business Central, Technician, Azure, IT service desk Full time - Gloucester £23,000 - £25,000 per annum + Benefits + Personal Pension Plan + Staff Discounts The Client Due to their continued growth and success our client has a great opportunity for a highly motivated Junior ERP & IT Support Technician to join their friendly team based in the south-west. The Opportunity Our client would like to interview individuals with ambition and drive to progress in their careers. The potential candidate will have the passion to constantly develop their own Dynamics NAV and Business Central knowledge. The successful candidate will be responsible for supporting and developing the Information Technology Systems to ensure service delivery needs exceeds the customer expectations. As the new support technician, you will be a confident individual with excellent verbal and written communication skills and great attention to detail. Reporting to the ERP & IT Manager you will also work with their IT suppliers and will be responsible for providing tech support to all aspects of their business, this includes client-facing, phone or via email and you must be willing to travel between sites as necessary. What's needed for me to be considered? - Working knowledge of Dynamics BC or NAVERP to work with the BC Partner for troubleshooting and support of business users. - Working knowledge of CRM preferably Dynamics CRM - Ownership and accountability for technical and support tasks assigned to you as an individual from initial request through to conclusion - Understand and analyse system errors on the MS Dynamics platforms Business Central and CRM - Gain an understanding of the ERP and CRM Systems and support local issues. Be responsible for following up resolution within the IT support teams if required - Work within the IT team to ensure that the company IT Service Delivery meets and exceeds customer expectation and business KPIs. - Actively record, report and raise incidents and problem tickets where applicable when issues and faults are identified as part of daily checks and active systems monitoring - Support and develop the IT Helpdesk - Windows 10, Active Directory, Azure, Group Policy, Desktop Support - Develop and maintain documentation to describe program development, logic, testing, changes, and corrections, monitor performance of programs after implementation - 1st line support up to 3rd line (once you have been trained to do so) - Experience working within an IT service desk environment - This is a hands-on role where interaction with users is essential across the 3 sites - Ideally some experience of maintaining and supporting ERP and CRM business systems - Willing to support IT Users in both Hardware and Software issues - Flexible to support out of hours IT problems that may occur from time to time - Understanding of Office 365, including SharePoint What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career. ERP, CRM, Support, Microsoft Dynamics 365, Business Central, Technician, Azure, IT service desk
Dec 01, 2021
Full time
ERP, CRM, Support, Microsoft Dynamics 365, Business Central, Technician, Azure, IT service desk Full time - Gloucester £23,000 - £25,000 per annum + Benefits + Personal Pension Plan + Staff Discounts The Client Due to their continued growth and success our client has a great opportunity for a highly motivated Junior ERP & IT Support Technician to join their friendly team based in the south-west. The Opportunity Our client would like to interview individuals with ambition and drive to progress in their careers. The potential candidate will have the passion to constantly develop their own Dynamics NAV and Business Central knowledge. The successful candidate will be responsible for supporting and developing the Information Technology Systems to ensure service delivery needs exceeds the customer expectations. As the new support technician, you will be a confident individual with excellent verbal and written communication skills and great attention to detail. Reporting to the ERP & IT Manager you will also work with their IT suppliers and will be responsible for providing tech support to all aspects of their business, this includes client-facing, phone or via email and you must be willing to travel between sites as necessary. What's needed for me to be considered? - Working knowledge of Dynamics BC or NAVERP to work with the BC Partner for troubleshooting and support of business users. - Working knowledge of CRM preferably Dynamics CRM - Ownership and accountability for technical and support tasks assigned to you as an individual from initial request through to conclusion - Understand and analyse system errors on the MS Dynamics platforms Business Central and CRM - Gain an understanding of the ERP and CRM Systems and support local issues. Be responsible for following up resolution within the IT support teams if required - Work within the IT team to ensure that the company IT Service Delivery meets and exceeds customer expectation and business KPIs. - Actively record, report and raise incidents and problem tickets where applicable when issues and faults are identified as part of daily checks and active systems monitoring - Support and develop the IT Helpdesk - Windows 10, Active Directory, Azure, Group Policy, Desktop Support - Develop and maintain documentation to describe program development, logic, testing, changes, and corrections, monitor performance of programs after implementation - 1st line support up to 3rd line (once you have been trained to do so) - Experience working within an IT service desk environment - This is a hands-on role where interaction with users is essential across the 3 sites - Ideally some experience of maintaining and supporting ERP and CRM business systems - Willing to support IT Users in both Hardware and Software issues - Flexible to support out of hours IT problems that may occur from time to time - Understanding of Office 365, including SharePoint What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career. ERP, CRM, Support, Microsoft Dynamics 365, Business Central, Technician, Azure, IT service desk