Right Talent
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
Associate Vice President, Service Desk Manager Apply locations London, UK time type Full time posted on Posted 8 Days Ago job requisition id R5879 Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Job Description Summary: Ares Management is currently seeking a Service Desk Manager to join the End User Support team within the Technology & Information Security organization. The IT team consists of over 200 team members globally and is responsible for the firm's technology landscape. The Service Desk team within IT supports all Ares employees, including those in other locations, remotely as needed. The group is responsible for providing excellent client service while serving as points of contact for end users in troubleshooting requests, promptly responding to questions, and resolving Technology-related issues. They are also responsible for aligning themselves with the relevant business units and departments and proactively strategizing business needs as it pertains to Technology requirements. Service Desk management is responsible for overseeing the Service Desk support team in their respective locations (London and all other locations within EMEA) by supporting them in their daily tasks of responding to and resolving incidents and/or request tickets. The primary focus of this role is to monitor productivity, manage projects, delegate tasks, provide guidance, handle escalations and create a work environment that is professional, collaborative and enjoyable so service level goals can be achieved. Though the primary responsibility is management, there will be occasions where some hands-on technical work is required. Primary Functions & Essential Responsibilities: Day to day management of Service Desk Analysts, Senior Analysts, consultants Oversee the daily operation of Service Desk functions that include first level phone, email and walk-in support, logging of incidents and requests in the service management system, etc. Ensure the highest level of service delivery for all clients within the firm Accountable for providing leadership, direction, career path opportunities, mentorship and coaching to Service Desk team Ensure that individual and team responsibilities are performed in a timely, consistent, and responsive manner Verify the quality, accuracy and timeliness of responses and actions taken by the Service Desk team Engage business stakeholders to ensure service levels exceed expectations Partner with colleagues to develop metrics / OLA's / KPI's to drive operational efficiencies Prioritize workloads and balance conflicting demands, provide delegation on tasks and manage escalations as appropriate Provide guidance and advice on specific tasks and requests Manage weekly staff meetings Provide ongoing performance feedback to team members and monitor trends in individual and team performance Identify training requirements for team and train all team members as part of the onboarding process, and all existing team members on new processes or requirements Identify issues and make recommendations that will improve processes and procedures Assist in strategic initiatives through brainstorming and implementation, etc. Manage vendor accounts and relationships Manage special projects as assigned Partner with management to help refine the overall service strategy for the firm Own the front-line support experience for the EMEA Region Education: BS/BA in Computer Science, Business Administration or equivalent experience Certifications Desired may include: HDI Certifications ITIL/ITSM Foundation Certification Six Sigma Green belt (min) Certifications Microsoft Certifications CompTia Certifications (A+/Sec+/Net+) Experience Required: Experience in the financial services sector and/or alternate asset management experience preferred A minimum of 8 years of relevant experience with at least 3 years in a leadership role Proven people leader - hiring, developing, and fostering talent; building high-performing teams; driving change across scaled and global teams Experience leading staff in a Service Desk operation Experience with ITIL based ticket tracking systems such as ServiceNow and automatic call distribution systems Demonstrates commitment to providing Quality Customer Experience (QCE) Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner. Exceptional critical thinker and strong business judgment Ability to design and document processes Intermediate Excel skills; familiarity with formulas and pivot tables Track record of strong performance General Requirements: Ability to manage challenging workflow in a fast-paced, dynamic organization, managing multiple assignments in a deadline driven environment Experience managing internal and external stakeholders and leading project prioritization discussions to drive roadmap Strong management skills, including proven experience of managing and/or collaborating with teams in remote locations to ensure efficiency, effectiveness, and high level of supervisory oversight Ability to extract meaningful information from extensive research and analysis to effectively present facts and findings in a digestible format, a keen eye for attention to detail Strong sense of ownership and accountability Organizational skills, demonstrated ability to manage competing priorities and lead large scale projects to completion Ability to multi-task and prioritize deadlines; result oriented Change agent / leader, self-motivated, self-starter High accuracy and detail orientation Excellent communication (written, verbal, presentation, documentation) and client service skills; capability of interacting with key stakeholders to direct prioritization of program related activity Experience and ability to proactively and continuously identify and analyze problem situations to develop an effective and improve course of action for resolution Ability to work independently within a fast-paced environment with a hands-on approach Ability to be flexible in terms of hours in order to coordinate with team members across time zones Comfort in dealing with ambiguity and uncertainty in a dynamic environment Dependable, great attitude, highly motivated and a team player Reporting Relationships: Vice President, Service Desk There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.
Feb 13, 2025
Full time
Associate Vice President, Service Desk Manager Apply locations London, UK time type Full time posted on Posted 8 Days Ago job requisition id R5879 Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Job Description Summary: Ares Management is currently seeking a Service Desk Manager to join the End User Support team within the Technology & Information Security organization. The IT team consists of over 200 team members globally and is responsible for the firm's technology landscape. The Service Desk team within IT supports all Ares employees, including those in other locations, remotely as needed. The group is responsible for providing excellent client service while serving as points of contact for end users in troubleshooting requests, promptly responding to questions, and resolving Technology-related issues. They are also responsible for aligning themselves with the relevant business units and departments and proactively strategizing business needs as it pertains to Technology requirements. Service Desk management is responsible for overseeing the Service Desk support team in their respective locations (London and all other locations within EMEA) by supporting them in their daily tasks of responding to and resolving incidents and/or request tickets. The primary focus of this role is to monitor productivity, manage projects, delegate tasks, provide guidance, handle escalations and create a work environment that is professional, collaborative and enjoyable so service level goals can be achieved. Though the primary responsibility is management, there will be occasions where some hands-on technical work is required. Primary Functions & Essential Responsibilities: Day to day management of Service Desk Analysts, Senior Analysts, consultants Oversee the daily operation of Service Desk functions that include first level phone, email and walk-in support, logging of incidents and requests in the service management system, etc. Ensure the highest level of service delivery for all clients within the firm Accountable for providing leadership, direction, career path opportunities, mentorship and coaching to Service Desk team Ensure that individual and team responsibilities are performed in a timely, consistent, and responsive manner Verify the quality, accuracy and timeliness of responses and actions taken by the Service Desk team Engage business stakeholders to ensure service levels exceed expectations Partner with colleagues to develop metrics / OLA's / KPI's to drive operational efficiencies Prioritize workloads and balance conflicting demands, provide delegation on tasks and manage escalations as appropriate Provide guidance and advice on specific tasks and requests Manage weekly staff meetings Provide ongoing performance feedback to team members and monitor trends in individual and team performance Identify training requirements for team and train all team members as part of the onboarding process, and all existing team members on new processes or requirements Identify issues and make recommendations that will improve processes and procedures Assist in strategic initiatives through brainstorming and implementation, etc. Manage vendor accounts and relationships Manage special projects as assigned Partner with management to help refine the overall service strategy for the firm Own the front-line support experience for the EMEA Region Education: BS/BA in Computer Science, Business Administration or equivalent experience Certifications Desired may include: HDI Certifications ITIL/ITSM Foundation Certification Six Sigma Green belt (min) Certifications Microsoft Certifications CompTia Certifications (A+/Sec+/Net+) Experience Required: Experience in the financial services sector and/or alternate asset management experience preferred A minimum of 8 years of relevant experience with at least 3 years in a leadership role Proven people leader - hiring, developing, and fostering talent; building high-performing teams; driving change across scaled and global teams Experience leading staff in a Service Desk operation Experience with ITIL based ticket tracking systems such as ServiceNow and automatic call distribution systems Demonstrates commitment to providing Quality Customer Experience (QCE) Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner. Exceptional critical thinker and strong business judgment Ability to design and document processes Intermediate Excel skills; familiarity with formulas and pivot tables Track record of strong performance General Requirements: Ability to manage challenging workflow in a fast-paced, dynamic organization, managing multiple assignments in a deadline driven environment Experience managing internal and external stakeholders and leading project prioritization discussions to drive roadmap Strong management skills, including proven experience of managing and/or collaborating with teams in remote locations to ensure efficiency, effectiveness, and high level of supervisory oversight Ability to extract meaningful information from extensive research and analysis to effectively present facts and findings in a digestible format, a keen eye for attention to detail Strong sense of ownership and accountability Organizational skills, demonstrated ability to manage competing priorities and lead large scale projects to completion Ability to multi-task and prioritize deadlines; result oriented Change agent / leader, self-motivated, self-starter High accuracy and detail orientation Excellent communication (written, verbal, presentation, documentation) and client service skills; capability of interacting with key stakeholders to direct prioritization of program related activity Experience and ability to proactively and continuously identify and analyze problem situations to develop an effective and improve course of action for resolution Ability to work independently within a fast-paced environment with a hands-on approach Ability to be flexible in terms of hours in order to coordinate with team members across time zones Comfort in dealing with ambiguity and uncertainty in a dynamic environment Dependable, great attitude, highly motivated and a team player Reporting Relationships: Vice President, Service Desk There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.
Are You Ready to Turn Potential into Mastery? If you're feeling like your current role just isn't challenging you-if you're tired of dated playbooks and a lack of real coaching you're reading the right Ad. 'Been there'. 'Don't want to go there'. 'No thanks'. You're not the kind of person who's satisfied with just punching the clock and making sales calls that go nowhere. You want to see real impact, to know that your outreach actually matters, and to build the kind of skill set that sets you apart as a true sales professional. You want something else. You want change, and you want to make your mark now. Welcome to COOLSPIRiT. The Role at a Glance: Sales Development Representative (SDR) Chesterfield £25,000 - £35,000 Base (£50,000 - £70,000 OTE) Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK's largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Team Leadership, Sales Strategy, Sales Development, Coaching and Mentoring. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services Who we are: At COOLSPIRiT (acquired by Databaracks), we're on a mission to redefine sales leadership. For over 25 years, we've powered the UK's top organisations with state-of-the-art data management and security solutions. Now, we're looking for a dynamic leader to build and develop an elite SDR team-a team that doesn't just hit targets, but shatters them whilst having a whole lot of fun on the way. We're offering more than just a job. We're giving you the opportunity to: Forge a culture of excellence where high performance and personal growth are the norm. Drive results that matter, leading with creativity, strategy, and people-first leadership. Leave behind the monotonous and join a team where every day brings new energy and purpose. What We're All About: Born in Derbyshire, we've spent decades earning the trust of the UK's most prominent organisations. Here at COOLSPIRiT: Integrity, honesty, and mutual respect aren't buzzwords-they're our backbone. We don't just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that's second to none. The Opportunity: SDR. We're looking for ambitious SDRs who want to grow, learn, and earn in a dynamic, supportive environment. We believe in unlocking potential. With us, you're not just another cog in the machine; you're a valued contributor who'll work directly with a proven SDR Manager who's committed to helping you sharpen your craft. This isn't about churning out leads; it's about building meaningful relationships, mastering modern outreach tactics, and becoming the kind of salesperson who excels in any market. Here's what your day looks like: Master Multichannel Engagement: Tap into phone, email, social media, and events to build trust with potential customers in ways that feel authentic and meaningful. Learn from the Best: Get top-notch mentorship, hands-on training, and actionable feedback from a manager and team dedicated to helping you shine. Innovate & Experiment: Test out fresh ideas to connect with prospects or improve processes. We value your creativity-this is your stage to share bold strategies and try new approaches! Own Your Success: Performance metrics are important, but here they reflect quality over quantity. Build genuine relationships, master your craft, and crush your targets with purpose and pride. About You: The All-Star We're Looking For Self-Motivated Go-Getter: You're proactive, full of energy, and always on the hunt for ways to sharpen your skills and techniques. Curious Knowledge-Seeker: Whether it's diving into training workshops or exploring the latest strategies, you thrive on keeping your expertise fresh and cutting-edge. Master Connector: You don't just sell-you listen, empathise, and build genuine connections with prospects, ensuring every interaction feels meaningful. Team-First Collaborator: In our world, teamwork makes the dream work. Sharing insights, swapping ideas, and celebrating wins together is all in a day's work. Quick Learner & Knowledge Sharer: You absorb new ideas like a sponge and don't hesitate to pass them on, helping everyone raise their game. Master of Prioritisation: You're Laser-focused on the tasks that matter most, ensuring team targets aren't just met-they're exceeded. Confident & Coachable: You're eager to learn on the fly, unafraid to ask for help, and ready to grow with the support of your team. Sound like you? We thought so! What's in It for You? Sky's the Limit for Your Career: Exceptional SDRs don't stay SDRs forever-step into a future as an AE, sales leader, or specialist. With us, your career ladder is sturdy and ready for climbing. Top-Tier Training & Coaching: Get access to personal development plans, regular check-ins, and tailored skills workshops that set you up for long-term success. A Vibe You'll Love: Work hard, play harder. Think team outings, friendly contests, and celebrations for every win-because we know how to have fun while crushing goals. Salary & Rewards + Competitive Earnings: Up to £35k base + commission that rewards your brilliance and your team's success. + Personal Growth: Leadership training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. Ready to turn a job into the adventure of a lifetime? Let's go! Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Feb 13, 2025
Full time
Are You Ready to Turn Potential into Mastery? If you're feeling like your current role just isn't challenging you-if you're tired of dated playbooks and a lack of real coaching you're reading the right Ad. 'Been there'. 'Don't want to go there'. 'No thanks'. You're not the kind of person who's satisfied with just punching the clock and making sales calls that go nowhere. You want to see real impact, to know that your outreach actually matters, and to build the kind of skill set that sets you apart as a true sales professional. You want something else. You want change, and you want to make your mark now. Welcome to COOLSPIRiT. The Role at a Glance: Sales Development Representative (SDR) Chesterfield £25,000 - £35,000 Base (£50,000 - £70,000 OTE) Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK's largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Team Leadership, Sales Strategy, Sales Development, Coaching and Mentoring. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services Who we are: At COOLSPIRiT (acquired by Databaracks), we're on a mission to redefine sales leadership. For over 25 years, we've powered the UK's top organisations with state-of-the-art data management and security solutions. Now, we're looking for a dynamic leader to build and develop an elite SDR team-a team that doesn't just hit targets, but shatters them whilst having a whole lot of fun on the way. We're offering more than just a job. We're giving you the opportunity to: Forge a culture of excellence where high performance and personal growth are the norm. Drive results that matter, leading with creativity, strategy, and people-first leadership. Leave behind the monotonous and join a team where every day brings new energy and purpose. What We're All About: Born in Derbyshire, we've spent decades earning the trust of the UK's most prominent organisations. Here at COOLSPIRiT: Integrity, honesty, and mutual respect aren't buzzwords-they're our backbone. We don't just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that's second to none. The Opportunity: SDR. We're looking for ambitious SDRs who want to grow, learn, and earn in a dynamic, supportive environment. We believe in unlocking potential. With us, you're not just another cog in the machine; you're a valued contributor who'll work directly with a proven SDR Manager who's committed to helping you sharpen your craft. This isn't about churning out leads; it's about building meaningful relationships, mastering modern outreach tactics, and becoming the kind of salesperson who excels in any market. Here's what your day looks like: Master Multichannel Engagement: Tap into phone, email, social media, and events to build trust with potential customers in ways that feel authentic and meaningful. Learn from the Best: Get top-notch mentorship, hands-on training, and actionable feedback from a manager and team dedicated to helping you shine. Innovate & Experiment: Test out fresh ideas to connect with prospects or improve processes. We value your creativity-this is your stage to share bold strategies and try new approaches! Own Your Success: Performance metrics are important, but here they reflect quality over quantity. Build genuine relationships, master your craft, and crush your targets with purpose and pride. About You: The All-Star We're Looking For Self-Motivated Go-Getter: You're proactive, full of energy, and always on the hunt for ways to sharpen your skills and techniques. Curious Knowledge-Seeker: Whether it's diving into training workshops or exploring the latest strategies, you thrive on keeping your expertise fresh and cutting-edge. Master Connector: You don't just sell-you listen, empathise, and build genuine connections with prospects, ensuring every interaction feels meaningful. Team-First Collaborator: In our world, teamwork makes the dream work. Sharing insights, swapping ideas, and celebrating wins together is all in a day's work. Quick Learner & Knowledge Sharer: You absorb new ideas like a sponge and don't hesitate to pass them on, helping everyone raise their game. Master of Prioritisation: You're Laser-focused on the tasks that matter most, ensuring team targets aren't just met-they're exceeded. Confident & Coachable: You're eager to learn on the fly, unafraid to ask for help, and ready to grow with the support of your team. Sound like you? We thought so! What's in It for You? Sky's the Limit for Your Career: Exceptional SDRs don't stay SDRs forever-step into a future as an AE, sales leader, or specialist. With us, your career ladder is sturdy and ready for climbing. Top-Tier Training & Coaching: Get access to personal development plans, regular check-ins, and tailored skills workshops that set you up for long-term success. A Vibe You'll Love: Work hard, play harder. Think team outings, friendly contests, and celebrations for every win-because we know how to have fun while crushing goals. Salary & Rewards + Competitive Earnings: Up to £35k base + commission that rewards your brilliance and your team's success. + Personal Growth: Leadership training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. Ready to turn a job into the adventure of a lifetime? Let's go! Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
An award winning business in the ever expanding Waste Management industry is looking to recruit a talented Business Development Manager to cover the Birmingham areas with immediate effect. Our client are a business with a real reputation for innovation, creativity, and service excellence. They have several genuine USP's and have grown organically with steady growth year on year. This business provide waste management solutions to clients such as: Whitbread, Vauxhall, and many more recognisable names. They have won several awards in the last 10 years The role open is as a result of continued growth and further investment to capitalise even more on their trajectory. An ideal Business Development Manager candidate will have some industry experience in waste, although this is by no means essential. The business also provide other services within facilities management, but equally people who have joined the business historically and done very well have come from other industries within Sales - so no industry experience is needed - but Sales is a must You will be: a strong rapport builder and influencer, a good winner of business and ultimately you will be driven to succeed through drive and competitive spirit. You will be looking for the next step in your sales career, and will want to be part of a truly winning team that is in the midst of a growing industry. Waste may not be everyone's cup of tea but it is a topic of discussion on a global scale by political leaders - so is naturally set for even more growth as time goes on. Base salary range for a Business Development Manager is 30, 000 - 32, 000 plus a car allowance package circa 5,000 plus benefits and bonuses. The company bonus scheme is uncapped but based on the business averages you should be able to earn circa 20, 000 in bonuses a year. Annual earnings should therefore be 50,000 - 60,000. Great development is on offer over the next 1-2 years for the right person. You will need a full driving licence, and be happy to be developing business in your territory, focusing on the Birmingham areas - apply asap
Feb 13, 2025
Full time
An award winning business in the ever expanding Waste Management industry is looking to recruit a talented Business Development Manager to cover the Birmingham areas with immediate effect. Our client are a business with a real reputation for innovation, creativity, and service excellence. They have several genuine USP's and have grown organically with steady growth year on year. This business provide waste management solutions to clients such as: Whitbread, Vauxhall, and many more recognisable names. They have won several awards in the last 10 years The role open is as a result of continued growth and further investment to capitalise even more on their trajectory. An ideal Business Development Manager candidate will have some industry experience in waste, although this is by no means essential. The business also provide other services within facilities management, but equally people who have joined the business historically and done very well have come from other industries within Sales - so no industry experience is needed - but Sales is a must You will be: a strong rapport builder and influencer, a good winner of business and ultimately you will be driven to succeed through drive and competitive spirit. You will be looking for the next step in your sales career, and will want to be part of a truly winning team that is in the midst of a growing industry. Waste may not be everyone's cup of tea but it is a topic of discussion on a global scale by political leaders - so is naturally set for even more growth as time goes on. Base salary range for a Business Development Manager is 30, 000 - 32, 000 plus a car allowance package circa 5,000 plus benefits and bonuses. The company bonus scheme is uncapped but based on the business averages you should be able to earn circa 20, 000 in bonuses a year. Annual earnings should therefore be 50,000 - 60,000. Great development is on offer over the next 1-2 years for the right person. You will need a full driving licence, and be happy to be developing business in your territory, focusing on the Birmingham areas - apply asap
Are You Ready to Turn Potential into Mastery? If you're feeling like your current role just isn't challenging you-if you're tired of dated playbooks and a lack of real coaching you're reading the right Ad. 'Been there'. 'Don't want to go there'. 'No thanks'. You're not the kind of person who's satisfied with just punching the clock and making sales calls that go nowhere. You want to see real impact, to know that your outreach actually matters, and to build the kind of skill set that sets you apart as a true sales professional. You want something else. You want change, and you want to make your mark now. Welcome to COOLSPIRiT. The Role at a Glance: Sales Development Representative (SDR) Chesterfield £25,000 - £35,000 Base (£50,000 - £70,000 OTE) Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK's largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Team Leadership, Sales Strategy, Sales Development, Coaching and Mentoring. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services Who we are: At COOLSPIRiT (acquired by Databaracks), we're on a mission to redefine sales leadership. For over 25 years, we've powered the UK's top organisations with state-of-the-art data management and security solutions. Now, we're looking for a dynamic leader to build and develop an elite SDR team-a team that doesn't just hit targets, but shatters them whilst having a whole lot of fun on the way. We're offering more than just a job. We're giving you the opportunity to: Forge a culture of excellence where high performance and personal growth are the norm. Drive results that matter, leading with creativity, strategy, and people-first leadership. Leave behind the monotonous and join a team where every day brings new energy and purpose. What We're All About: Born in Derbyshire, we've spent decades earning the trust of the UK's most prominent organisations. Here at COOLSPIRiT: Integrity, honesty, and mutual respect aren't buzzwords-they're our backbone. We don't just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that's second to none. The Opportunity: SDR. We're looking for ambitious SDRs who want to grow, learn, and earn in a dynamic, supportive environment. We believe in unlocking potential. With us, you're not just another cog in the machine; you're a valued contributor who'll work directly with a proven SDR Manager who's committed to helping you sharpen your craft. This isn't about churning out leads; it's about building meaningful relationships, mastering modern outreach tactics, and becoming the kind of salesperson who excels in any market. Here's what your day looks like: Master Multichannel Engagement: Tap into phone, email, social media, and events to build trust with potential customers in ways that feel authentic and meaningful. Learn from the Best: Get top-notch mentorship, hands-on training, and actionable feedback from a manager and team dedicated to helping you shine. Innovate & Experiment: Test out fresh ideas to connect with prospects or improve processes. We value your creativity-this is your stage to share bold strategies and try new approaches! Own Your Success: Performance metrics are important, but here they reflect quality over quantity. Build genuine relationships, master your craft, and crush your targets with purpose and pride. About You: The All-Star We're Looking For Self-Motivated Go-Getter: You're proactive, full of energy, and always on the hunt for ways to sharpen your skills and techniques. Curious Knowledge-Seeker: Whether it's diving into training workshops or exploring the latest strategies, you thrive on keeping your expertise fresh and cutting-edge. Master Connector: You don't just sell-you listen, empathise, and build genuine connections with prospects, ensuring every interaction feels meaningful. Team-First Collaborator: In our world, teamwork makes the dream work. Sharing insights, swapping ideas, and celebrating wins together is all in a day's work. Quick Learner & Knowledge Sharer: You absorb new ideas like a sponge and don't hesitate to pass them on, helping everyone raise their game. Master of Prioritisation: You're Laser-focused on the tasks that matter most, ensuring team targets aren't just met-they're exceeded. Confident & Coachable: You're eager to learn on the fly, unafraid to ask for help, and ready to grow with the support of your team. Sound like you? We thought so! What's in It for You? Sky's the Limit for Your Career: Exceptional SDRs don't stay SDRs forever-step into a future as an AE, sales leader, or specialist. With us, your career ladder is sturdy and ready for climbing. Top-Tier Training & Coaching: Get access to personal development plans, regular check-ins, and tailored skills workshops that set you up for long-term success. A Vibe You'll Love: Work hard, play harder. Think team outings, friendly contests, and celebrations for every win-because we know how to have fun while crushing goals. Salary & Rewards + Competitive Earnings: Up to £35k base + commission that rewards your brilliance and your team's success. + Personal Growth: Leadership training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. Ready to turn a job into the adventure of a lifetime? Let's go! Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Feb 13, 2025
Full time
Are You Ready to Turn Potential into Mastery? If you're feeling like your current role just isn't challenging you-if you're tired of dated playbooks and a lack of real coaching you're reading the right Ad. 'Been there'. 'Don't want to go there'. 'No thanks'. You're not the kind of person who's satisfied with just punching the clock and making sales calls that go nowhere. You want to see real impact, to know that your outreach actually matters, and to build the kind of skill set that sets you apart as a true sales professional. You want something else. You want change, and you want to make your mark now. Welcome to COOLSPIRiT. The Role at a Glance: Sales Development Representative (SDR) Chesterfield £25,000 - £35,000 Base (£50,000 - £70,000 OTE) Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK's largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Team Leadership, Sales Strategy, Sales Development, Coaching and Mentoring. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services Who we are: At COOLSPIRiT (acquired by Databaracks), we're on a mission to redefine sales leadership. For over 25 years, we've powered the UK's top organisations with state-of-the-art data management and security solutions. Now, we're looking for a dynamic leader to build and develop an elite SDR team-a team that doesn't just hit targets, but shatters them whilst having a whole lot of fun on the way. We're offering more than just a job. We're giving you the opportunity to: Forge a culture of excellence where high performance and personal growth are the norm. Drive results that matter, leading with creativity, strategy, and people-first leadership. Leave behind the monotonous and join a team where every day brings new energy and purpose. What We're All About: Born in Derbyshire, we've spent decades earning the trust of the UK's most prominent organisations. Here at COOLSPIRiT: Integrity, honesty, and mutual respect aren't buzzwords-they're our backbone. We don't just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that's second to none. The Opportunity: SDR. We're looking for ambitious SDRs who want to grow, learn, and earn in a dynamic, supportive environment. We believe in unlocking potential. With us, you're not just another cog in the machine; you're a valued contributor who'll work directly with a proven SDR Manager who's committed to helping you sharpen your craft. This isn't about churning out leads; it's about building meaningful relationships, mastering modern outreach tactics, and becoming the kind of salesperson who excels in any market. Here's what your day looks like: Master Multichannel Engagement: Tap into phone, email, social media, and events to build trust with potential customers in ways that feel authentic and meaningful. Learn from the Best: Get top-notch mentorship, hands-on training, and actionable feedback from a manager and team dedicated to helping you shine. Innovate & Experiment: Test out fresh ideas to connect with prospects or improve processes. We value your creativity-this is your stage to share bold strategies and try new approaches! Own Your Success: Performance metrics are important, but here they reflect quality over quantity. Build genuine relationships, master your craft, and crush your targets with purpose and pride. About You: The All-Star We're Looking For Self-Motivated Go-Getter: You're proactive, full of energy, and always on the hunt for ways to sharpen your skills and techniques. Curious Knowledge-Seeker: Whether it's diving into training workshops or exploring the latest strategies, you thrive on keeping your expertise fresh and cutting-edge. Master Connector: You don't just sell-you listen, empathise, and build genuine connections with prospects, ensuring every interaction feels meaningful. Team-First Collaborator: In our world, teamwork makes the dream work. Sharing insights, swapping ideas, and celebrating wins together is all in a day's work. Quick Learner & Knowledge Sharer: You absorb new ideas like a sponge and don't hesitate to pass them on, helping everyone raise their game. Master of Prioritisation: You're Laser-focused on the tasks that matter most, ensuring team targets aren't just met-they're exceeded. Confident & Coachable: You're eager to learn on the fly, unafraid to ask for help, and ready to grow with the support of your team. Sound like you? We thought so! What's in It for You? Sky's the Limit for Your Career: Exceptional SDRs don't stay SDRs forever-step into a future as an AE, sales leader, or specialist. With us, your career ladder is sturdy and ready for climbing. Top-Tier Training & Coaching: Get access to personal development plans, regular check-ins, and tailored skills workshops that set you up for long-term success. A Vibe You'll Love: Work hard, play harder. Think team outings, friendly contests, and celebrations for every win-because we know how to have fun while crushing goals. Salary & Rewards + Competitive Earnings: Up to £35k base + commission that rewards your brilliance and your team's success. + Personal Growth: Leadership training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. Ready to turn a job into the adventure of a lifetime? Let's go! Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
The opportunity We are growing the Capital Markets team within our Financial Services Risk Consulting practice. This is a dynamic team that is central to our consulting business and leads high-profile and complex risk engagements across a wide range of financial services clients. We work closely with colleagues across our EMEIA and global practices in multidisciplinary engagements, helping clients transform how they manage risk in all areas of their businesses, including strategy, organisation, processes, people and technology. We cover a wide range of transformational risk and regulatory topics at the top of agendas of senior management and regulators, including the evolution of capital markets, the impact of regulatory change, and the supervision, control and resilience of trading lifecycles and markets integrity. This role offers you the opportunity to work with global capital markets and investment banking clients to shape the risk strategies, frameworks and functions of the future, as well contribute to growing EY's Risk Consulting business. You will work with clients on topics such as controls (e.g. trading controls); conduct (e.g. market abuse surveillance); compliance (e.g. regulatory traceability); and operational risk (e.g. risk framework transformation). At the heart of a critical, inter-connected and innovative industry, you will find yourself answering big questions across a broad and evolving set of risk topics. Our aim is to achieve better outcomes for financial institutions, their customers and the wider market, to build a better working world. Your key responsibilities Your contribution will help our clients deliver successful results covering a range of risk projects. These can be driven by internal business demands or in response to the regulatory agenda. You will work to support clients through the full lifecycle of delivery from review and assessment through to target state design and implementation. You will build a deep understanding of how financial services firms work, knowledge across risk types and the challenges facing today's senior leaders at our clients, becoming a trusted business advisor. As a Manager you will be expected to deliver high quality work across a number of areas, including, but not limited to: Engagement delivery: roles vary by engagement, but are likely to include managing the delivery of business analysis, solution architecture, target operating model design, risk and control assessment, dynamic risk reporting, implementation management, regulatory remediation, and project management. People leadership: building and leading high performing teams, coaching, mentoring and serving as a role model for our people. Supervising project work prepared by more junior professionals, providing feedback and guidance on quality outputs. Client relationships: Building credible relationships with clients both by demonstrating industry knowledge, technical skills and an ability to create and deliver analysis to support commercial decision making. Advising clients with deep technical insights and build credibility based on an understanding of their challenges related to technical matters. Business development: developing long term trusted advisor relationships with our clients, shaping propositions and commercial proposals. Develop ideas to expand EY's current offerings and support management of business development processes. Product management/ownership: serving as the risk and technical lead on one or more of our technology assets. Skills and attributes for success You will bring a passion for delivering an exceptional client service experience. You have a proactive and collaborative mind-set. You will be outcome focused, but also intellectually curious with a creative approach to problem solving. You have excellent written, listening and verbal communication skills and a track record of building and maintaining relationships with stakeholders. You bring strong analytical skills and are confident in tackling new topics. To qualify for the role you must have Experience of working with risk management and governance frameworks and/or strategic planning with an understanding of the practical challenges facing firms Working knowledge of applicable regulatory frameworks Knowledge of Investment Banking products & processes, with experience of working across different functions within banking institutions A broad understanding of risk management and control frameworks across banking organisations A demonstrable track record of delivery within complex and time pressured environments Experience of operating in a project-based environment and ability to successfully lead or manage projects/engagements, exceed client expectations, manage commercial aspects (e.g. contracts, billing and budgets), and manage quality and risk Ability to engage with senior stakeholders and be a contributor to large cross functional projects Knowledge and interest in emerging technology and how it can be used to deliver better risk outcomes A demonstrable commitment to diversity and inclusiveness High level of drive, commitment to achieving solutions and ability to work under pressure Intellectual strength / flexibility to rapidly understand complex problems and rationalise these into workable solutions which can then be delivered A point of view on how the investment banking industry and risk management practices will continue to evolve An ability to guide and coach team members to help them develop their EY careers A constructive and action-oriented approach A self-starting attitude with the ability to think and act quickly A good range of influencing skills Ideally, you'll also have Working knowledge of applicable regulatory frameworks (e.g. MAR, MiFID II, PRA/FCA rules and guidance, Resilience, CSDR) and a view on how these might evolve Experience with GRC systems, such as IBM OpenPages, ServiceNow, Archer etc Experience working in a client facing professional services environment What we look for We are seeking Capital Markets professionals, with good knowledge of Investment Banking processes and products, to join our growing team to build our business and support our clients build more resilient, efficient and profitable businesses. We are looking for experienced and enthusiastic team members to drive delivery of client engagements and to develop new solutions and market insights to drive revenue growth. It is likely that candidates will have significant experience working in other large consulting firms, financial regulators or larger capital markets institutions. What we offer We offer an attractive remuneration package where you'll be rewarded for your performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning:You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you:We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership:We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build.
Feb 13, 2025
Full time
The opportunity We are growing the Capital Markets team within our Financial Services Risk Consulting practice. This is a dynamic team that is central to our consulting business and leads high-profile and complex risk engagements across a wide range of financial services clients. We work closely with colleagues across our EMEIA and global practices in multidisciplinary engagements, helping clients transform how they manage risk in all areas of their businesses, including strategy, organisation, processes, people and technology. We cover a wide range of transformational risk and regulatory topics at the top of agendas of senior management and regulators, including the evolution of capital markets, the impact of regulatory change, and the supervision, control and resilience of trading lifecycles and markets integrity. This role offers you the opportunity to work with global capital markets and investment banking clients to shape the risk strategies, frameworks and functions of the future, as well contribute to growing EY's Risk Consulting business. You will work with clients on topics such as controls (e.g. trading controls); conduct (e.g. market abuse surveillance); compliance (e.g. regulatory traceability); and operational risk (e.g. risk framework transformation). At the heart of a critical, inter-connected and innovative industry, you will find yourself answering big questions across a broad and evolving set of risk topics. Our aim is to achieve better outcomes for financial institutions, their customers and the wider market, to build a better working world. Your key responsibilities Your contribution will help our clients deliver successful results covering a range of risk projects. These can be driven by internal business demands or in response to the regulatory agenda. You will work to support clients through the full lifecycle of delivery from review and assessment through to target state design and implementation. You will build a deep understanding of how financial services firms work, knowledge across risk types and the challenges facing today's senior leaders at our clients, becoming a trusted business advisor. As a Manager you will be expected to deliver high quality work across a number of areas, including, but not limited to: Engagement delivery: roles vary by engagement, but are likely to include managing the delivery of business analysis, solution architecture, target operating model design, risk and control assessment, dynamic risk reporting, implementation management, regulatory remediation, and project management. People leadership: building and leading high performing teams, coaching, mentoring and serving as a role model for our people. Supervising project work prepared by more junior professionals, providing feedback and guidance on quality outputs. Client relationships: Building credible relationships with clients both by demonstrating industry knowledge, technical skills and an ability to create and deliver analysis to support commercial decision making. Advising clients with deep technical insights and build credibility based on an understanding of their challenges related to technical matters. Business development: developing long term trusted advisor relationships with our clients, shaping propositions and commercial proposals. Develop ideas to expand EY's current offerings and support management of business development processes. Product management/ownership: serving as the risk and technical lead on one or more of our technology assets. Skills and attributes for success You will bring a passion for delivering an exceptional client service experience. You have a proactive and collaborative mind-set. You will be outcome focused, but also intellectually curious with a creative approach to problem solving. You have excellent written, listening and verbal communication skills and a track record of building and maintaining relationships with stakeholders. You bring strong analytical skills and are confident in tackling new topics. To qualify for the role you must have Experience of working with risk management and governance frameworks and/or strategic planning with an understanding of the practical challenges facing firms Working knowledge of applicable regulatory frameworks Knowledge of Investment Banking products & processes, with experience of working across different functions within banking institutions A broad understanding of risk management and control frameworks across banking organisations A demonstrable track record of delivery within complex and time pressured environments Experience of operating in a project-based environment and ability to successfully lead or manage projects/engagements, exceed client expectations, manage commercial aspects (e.g. contracts, billing and budgets), and manage quality and risk Ability to engage with senior stakeholders and be a contributor to large cross functional projects Knowledge and interest in emerging technology and how it can be used to deliver better risk outcomes A demonstrable commitment to diversity and inclusiveness High level of drive, commitment to achieving solutions and ability to work under pressure Intellectual strength / flexibility to rapidly understand complex problems and rationalise these into workable solutions which can then be delivered A point of view on how the investment banking industry and risk management practices will continue to evolve An ability to guide and coach team members to help them develop their EY careers A constructive and action-oriented approach A self-starting attitude with the ability to think and act quickly A good range of influencing skills Ideally, you'll also have Working knowledge of applicable regulatory frameworks (e.g. MAR, MiFID II, PRA/FCA rules and guidance, Resilience, CSDR) and a view on how these might evolve Experience with GRC systems, such as IBM OpenPages, ServiceNow, Archer etc Experience working in a client facing professional services environment What we look for We are seeking Capital Markets professionals, with good knowledge of Investment Banking processes and products, to join our growing team to build our business and support our clients build more resilient, efficient and profitable businesses. We are looking for experienced and enthusiastic team members to drive delivery of client engagements and to develop new solutions and market insights to drive revenue growth. It is likely that candidates will have significant experience working in other large consulting firms, financial regulators or larger capital markets institutions. What we offer We offer an attractive remuneration package where you'll be rewarded for your performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning:You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you:We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership:We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build.
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. The Customer Success Manager will manage customer loyalty and adoption of Saviynt's innovative services and products using our customers' business objectives and priorities as the key driver. The Customer Success Manager will be responsible for driving customer success by providing customer categorization, oversight, incident management, adoption recommendations, opportunities for increased service, and metrics analysis. The Customer Success Manager will perform routine health checks and assist with business value assessment to ensure our customers. The success of this role means higher customer happiness, retention, and expansion of Saviynt's business. Although this position is remote, for this role we prefer candidates who are geographically aligned with our customers in the region. You must currently reside in France. WHAT YOU WILL BE DOING Serve as the primary point of contact for customers. Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. Develop a deep, trusting relationship with customers and executive sponsors to drive product adoption and ensure they achieve full business value. Partner with internal Saviynt teams to align product development and support activities with the customer's business case and strategy. Lead and manage multi-year, cross-functional projects across multiple areas in a fast-paced and dynamic environment. Use problem-solving skills, business acumen, and strong project management abilities to develop and execute project plans. Represent the customer in internal prioritization process, initiate escalations to serve customer needs. Ensure proper Incident Management and related communication to the customer. Drive e2e issue remediation work when necessary, including regular communication to Saviynt and Customer stakeholders. Proactive preparation for important events (upgrades, updates, go-lives, releases, etc.). Develop a categorization scheme and categorize all of Saviynt's customers. Develop and monitor key performance indicators and review monthly for necessary corrective actions. Monitor and identify utilization trends, provide recommendations based on risk and customers' needs. Lead Customer Advisory Board in addition to periodic customer health-checks. Plan education for customers on new features and releases. Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal. Assist with the management of delivery projects. Assist with transformation and process improvements across the organization. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. WHAT YOU BRING Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable. Fluent in English and French. Have a can-do attitude. Proactivity, have a very strong what-could-go-wrong and how-to-avoid-it mindset. Previous experience within a customer success OR application portfolio management role within a SaaS organization. Knowledge and experience in Identity and Access Management (IAM) and Security space. Strong knowledge of cloud architecture as well as on-premise IT landscape. Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management. Knowledge of security and compliance requirements. Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging, and crisis management. Team player. Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analysing Information, Developing Standards, Service Excellence. Available to travel up to 10%. We are not accepting applications from candidates based outside of France. If required for this role, you will: Complete security & privacy literacy and awareness training during onboarding and annually thereafter. Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention & Handling Policy Incident Response Policy/Procedures Business Continuity/Disaster Recovery Policy/Procedures Mobile Device Policy Account Management Policy Access Control Policy Personnel Security Policy Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Feb 13, 2025
Full time
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. The Customer Success Manager will manage customer loyalty and adoption of Saviynt's innovative services and products using our customers' business objectives and priorities as the key driver. The Customer Success Manager will be responsible for driving customer success by providing customer categorization, oversight, incident management, adoption recommendations, opportunities for increased service, and metrics analysis. The Customer Success Manager will perform routine health checks and assist with business value assessment to ensure our customers. The success of this role means higher customer happiness, retention, and expansion of Saviynt's business. Although this position is remote, for this role we prefer candidates who are geographically aligned with our customers in the region. You must currently reside in France. WHAT YOU WILL BE DOING Serve as the primary point of contact for customers. Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. Develop a deep, trusting relationship with customers and executive sponsors to drive product adoption and ensure they achieve full business value. Partner with internal Saviynt teams to align product development and support activities with the customer's business case and strategy. Lead and manage multi-year, cross-functional projects across multiple areas in a fast-paced and dynamic environment. Use problem-solving skills, business acumen, and strong project management abilities to develop and execute project plans. Represent the customer in internal prioritization process, initiate escalations to serve customer needs. Ensure proper Incident Management and related communication to the customer. Drive e2e issue remediation work when necessary, including regular communication to Saviynt and Customer stakeholders. Proactive preparation for important events (upgrades, updates, go-lives, releases, etc.). Develop a categorization scheme and categorize all of Saviynt's customers. Develop and monitor key performance indicators and review monthly for necessary corrective actions. Monitor and identify utilization trends, provide recommendations based on risk and customers' needs. Lead Customer Advisory Board in addition to periodic customer health-checks. Plan education for customers on new features and releases. Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal. Assist with the management of delivery projects. Assist with transformation and process improvements across the organization. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. WHAT YOU BRING Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable. Fluent in English and French. Have a can-do attitude. Proactivity, have a very strong what-could-go-wrong and how-to-avoid-it mindset. Previous experience within a customer success OR application portfolio management role within a SaaS organization. Knowledge and experience in Identity and Access Management (IAM) and Security space. Strong knowledge of cloud architecture as well as on-premise IT landscape. Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management. Knowledge of security and compliance requirements. Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging, and crisis management. Team player. Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analysing Information, Developing Standards, Service Excellence. Available to travel up to 10%. We are not accepting applications from candidates based outside of France. If required for this role, you will: Complete security & privacy literacy and awareness training during onboarding and annually thereafter. Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention & Handling Policy Incident Response Policy/Procedures Business Continuity/Disaster Recovery Policy/Procedures Mobile Device Policy Account Management Policy Access Control Policy Personnel Security Policy Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Closing date for applications: 14-02-2025 We have an exciting opportunity for an experienced Depot Manager to join our growing team and support our business. About Energyline: Energyline is a privately owned, family-run company, established in 2002 and based in Copgrove, North Yorkshire. The company mainly serves the electricity networks industry, undertaking site condition assessments and intrusive geotechnical investigations alongside design consultancy services. We have a fleet of site and pool vehicles as well as some specialist plant and occupy an office, workshop, and warehouse facility with up to 50 staff working from these premises. You would be based at our head office, but there may be a requirement to visit our sites from time to time. Role specific responsibilities The role: Reporting to the Managing Director and working alongside our Site, Projects, and Business Services Teams, your key responsibilities will include: Advising the business of Health & Safety requirements relating to fleet and facilities activities within the business and ensuring these requirements are met. Maintaining detailed cost management records and continually reviewing profitability of fleet and facilities. Overseeing and coordinating the company's car fleet in a cost-effective way, keeping policies and suppliers under regular review to ensure they are fit for purpose. Collaborating with the Senior Team to prepare and implement short-term and strategic long-range plans (one to three years) and forecasting for space, operational, maintenance, and equipment requirements. Assisting in the preparation, coordination, and control of the capital improvement budget for Board approval. Ensuring maintenance and required checks are undertaken of office facilities, equipment, plant, and fleet. Ensuring adequate Quality, Environmental, and Health and Safety procedures are in place for office facilities, equipment, plant, and fleet. Working across the Operations team to ensure logistical support is in place and this support is the most cost-effective and efficient choice for project mobilization on site, meetings, workshops, and training events. Supporting office equipment purchases and overseeing office equipment maintenance schedules. Experience required Skills and experience required: Fleet/Facilities management experience - managing fleet, buildings, and facility services. Strong planning and organizational skills, ideally through formal project management experience. An ability to prioritize workload and manage stakeholders. Experience of working in a self-motivated and autonomous way. The ability to identify and manage risks. Good communication and engagement skills. Intermediate level Microsoft Office Skills and experience of IT Systems. A recognized Health & Safety qualification such as IOSH Managing Safely. Experience of managing building maintenance and repair - both reactive and planned maintenance. Customer service experience - with excellent verbal and written communication skills. A good understanding of financial management, business planning, and budgetary control. A good understanding of health and safety and risk assessments in construction/maintenance/operations including CDM, legionella, fire, safe working practices etc. Experience of vehicle maintenance management. Knowledge of DVSA and Health and Safety Regulations. A full UK Driving Licence. The role is based in Copgrove, North Yorkshire. We offer a competitive package based on experience including access to the company bonus scheme. Hours Part-Time (between 15-20 hours per week) Application Process Please upload a copy of your CV with a covering letter and send your application directly to . Further Information If you would like to ask anything about the role, please contact our office on , asking to speak with the HR Department.
Feb 13, 2025
Full time
Closing date for applications: 14-02-2025 We have an exciting opportunity for an experienced Depot Manager to join our growing team and support our business. About Energyline: Energyline is a privately owned, family-run company, established in 2002 and based in Copgrove, North Yorkshire. The company mainly serves the electricity networks industry, undertaking site condition assessments and intrusive geotechnical investigations alongside design consultancy services. We have a fleet of site and pool vehicles as well as some specialist plant and occupy an office, workshop, and warehouse facility with up to 50 staff working from these premises. You would be based at our head office, but there may be a requirement to visit our sites from time to time. Role specific responsibilities The role: Reporting to the Managing Director and working alongside our Site, Projects, and Business Services Teams, your key responsibilities will include: Advising the business of Health & Safety requirements relating to fleet and facilities activities within the business and ensuring these requirements are met. Maintaining detailed cost management records and continually reviewing profitability of fleet and facilities. Overseeing and coordinating the company's car fleet in a cost-effective way, keeping policies and suppliers under regular review to ensure they are fit for purpose. Collaborating with the Senior Team to prepare and implement short-term and strategic long-range plans (one to three years) and forecasting for space, operational, maintenance, and equipment requirements. Assisting in the preparation, coordination, and control of the capital improvement budget for Board approval. Ensuring maintenance and required checks are undertaken of office facilities, equipment, plant, and fleet. Ensuring adequate Quality, Environmental, and Health and Safety procedures are in place for office facilities, equipment, plant, and fleet. Working across the Operations team to ensure logistical support is in place and this support is the most cost-effective and efficient choice for project mobilization on site, meetings, workshops, and training events. Supporting office equipment purchases and overseeing office equipment maintenance schedules. Experience required Skills and experience required: Fleet/Facilities management experience - managing fleet, buildings, and facility services. Strong planning and organizational skills, ideally through formal project management experience. An ability to prioritize workload and manage stakeholders. Experience of working in a self-motivated and autonomous way. The ability to identify and manage risks. Good communication and engagement skills. Intermediate level Microsoft Office Skills and experience of IT Systems. A recognized Health & Safety qualification such as IOSH Managing Safely. Experience of managing building maintenance and repair - both reactive and planned maintenance. Customer service experience - with excellent verbal and written communication skills. A good understanding of financial management, business planning, and budgetary control. A good understanding of health and safety and risk assessments in construction/maintenance/operations including CDM, legionella, fire, safe working practices etc. Experience of vehicle maintenance management. Knowledge of DVSA and Health and Safety Regulations. A full UK Driving Licence. The role is based in Copgrove, North Yorkshire. We offer a competitive package based on experience including access to the company bonus scheme. Hours Part-Time (between 15-20 hours per week) Application Process Please upload a copy of your CV with a covering letter and send your application directly to . Further Information If you would like to ask anything about the role, please contact our office on , asking to speak with the HR Department.
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. The Sky & NOW Content team have an exciting opening for a new Commercial Projects Manager working on Sky Sports, Sky Cinema & TNT Sports. Sitting within the Consumer Revenue Group, this team is key to the ongoing success of the Premiums business, working closely with colleagues across the organisation including Trading Performance, RTMs, Marketing, Propositions, Finance etc. This individual will play a leading role in delivering strategically significant projects & campaigns, expanding & automating operational processes alongside delivery teams to generate further growth. Beyond this, you will support the team holistically, working across Sports, Cinema & TNT Sports to identify & leverage new opportunities to drive volume, revenue, and EBIT growth. What you'll do: Develop robust Commercial sales plans at campaign/content and Route To Market level detail, supporting the build of our Financial forecasts and targets for each quarter . Plan and deliver our pricing, promotions and toolkits for all Routes To Markets across Sky products to optimise financial outcomes for the business , ensuring excellent execution is delivered through building strong relationships with our Trading, Marketing, Go To Market and Offer Delivery teams Support and drive our Product growth through strategic projects and in-quarter performance assessment s, taking corrective action where necessary Build out longer-term plans and budgets for product growth and media to support business prioritisation Consistently perform pricing promotion reviews working from multiple data sources to analyse what has happened and turn into a simple story for presentation to senior stakeholders, as well as inform future direction Identify opportunities to optimise the P&L with Commercial support across wider propositional & product initiatives as required What you'll bring: Commercially astute - experience of tracking and optimising a set of key critical metrics Analytical ability - able to draw simple conclusions from complex datasets Passion for change - constant focus on bringing new insights to the table Confident communicator - able to turn analysis into stories tailored to the audience Workstack management - great at multi-tasking different workstreams, balancing here and now with long term strategy Relationships - exceptional interpersonal, influencing & relationship and leadership skills Microsoft office - capable in both Excel analysing data, and PowerPoint presenting the insight and story The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early a
Feb 13, 2025
Full time
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. The Sky & NOW Content team have an exciting opening for a new Commercial Projects Manager working on Sky Sports, Sky Cinema & TNT Sports. Sitting within the Consumer Revenue Group, this team is key to the ongoing success of the Premiums business, working closely with colleagues across the organisation including Trading Performance, RTMs, Marketing, Propositions, Finance etc. This individual will play a leading role in delivering strategically significant projects & campaigns, expanding & automating operational processes alongside delivery teams to generate further growth. Beyond this, you will support the team holistically, working across Sports, Cinema & TNT Sports to identify & leverage new opportunities to drive volume, revenue, and EBIT growth. What you'll do: Develop robust Commercial sales plans at campaign/content and Route To Market level detail, supporting the build of our Financial forecasts and targets for each quarter . Plan and deliver our pricing, promotions and toolkits for all Routes To Markets across Sky products to optimise financial outcomes for the business , ensuring excellent execution is delivered through building strong relationships with our Trading, Marketing, Go To Market and Offer Delivery teams Support and drive our Product growth through strategic projects and in-quarter performance assessment s, taking corrective action where necessary Build out longer-term plans and budgets for product growth and media to support business prioritisation Consistently perform pricing promotion reviews working from multiple data sources to analyse what has happened and turn into a simple story for presentation to senior stakeholders, as well as inform future direction Identify opportunities to optimise the P&L with Commercial support across wider propositional & product initiatives as required What you'll bring: Commercially astute - experience of tracking and optimising a set of key critical metrics Analytical ability - able to draw simple conclusions from complex datasets Passion for change - constant focus on bringing new insights to the table Confident communicator - able to turn analysis into stories tailored to the audience Workstack management - great at multi-tasking different workstreams, balancing here and now with long term strategy Relationships - exceptional interpersonal, influencing & relationship and leadership skills Microsoft office - capable in both Excel analysing data, and PowerPoint presenting the insight and story The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early a
Want to do the best work of your life? Make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. The Trading Lead will be responsible for the delivering the in-quarter numbers across a portfolio of Sky products to existing customers through our inbound/outbound voice channel. They will need to understand the trading levers available to them ( agent incentives) and make recommendations to optimise customer and P&L performance. They will need to be strong collaborators with Product Commercial teams, Planning Teams, other voice channels and the Customer Service Group to ensure the Sky leadership team makes informed and timely decisions. What you'll do: Trading Expertise - Be the expert in Trading Performance for your area. Have a deep understanding of the drivers of all KPIs including Demand & conversion down to a product and sales site level. Trading insight & idea generation - using large and complex data, clearly communicate findings in a simple and timely manner answering, what is happening, why & what should we do. Developing ideas to improve Performance across all KPIs. Reporting/trading governance - use your expertise and trading insight to deliver accurate channel reporting including root-cause diagnosis of any over or under performance. Provide mitigation or go-faster recommendations - use your knowledge to make recommendations across various senior stakeholders, and the routes to market (channels) to improve performance. Coaching and managing high performing teams - Managing a team of 4 you need to use your technical & managerial expertise to lead, coach and develop a high performing team. Ensuring teams are delivering output to a high standard, regular 121s, development plans and have strong direction for their role. Input & influence of commercial & marketing plans - use your knowledge to input into and influence the commercial & marketing plans to get the best Trading Performance outcome for Sky. What you'll bring: Highly numerate and analytical combined with excellent communication skills to present findings in written, PowerPoint, spreadsheet and verbal format to senior stakeholders. Experienced in fast paced work environments with large & complex data, delivering quick decision making that is commercial. Sectors might include but are not limited to, telecoms, Media, Pharmaceuticals, FMCG. Proven experience in coaching and manging high performing individuals. Solid working understanding of key financial performance indicators and how these are to be used when making decisions and recommendations. Self-starter able to identify trends, issues and challenges - a real get up and go attitude to tackle issues head on and finding every opportunity to improve performance within the limitations and challenges faced. Tireless and results driven mentality, able to continually critique and optimise performance with a Positive mind-set Strong excel skills and experience of financial modelling Ability to swiftly obtain a clear understanding of business issues using data Confident and credible, able to present work up to the Director of Performance, with excellent written, verbal, PowerPoint and spreadsheet communication skills Brilliant collaborator, able to work across a matrix organisation with the product owners, CSG and finance to ensure the Sky leadership team makes informed and timely decisions Team Overview Customer Growth are the heartbeat of Sky. We are responsible for the acquisition and retention of our TV, Broadband and Mobile customer base. So, you'll work really closely with the product P&L's to pull together a plan to hit the sales and retention targets, then execute these across our channels. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you! The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Feb 13, 2025
Full time
Want to do the best work of your life? Make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. The Trading Lead will be responsible for the delivering the in-quarter numbers across a portfolio of Sky products to existing customers through our inbound/outbound voice channel. They will need to understand the trading levers available to them ( agent incentives) and make recommendations to optimise customer and P&L performance. They will need to be strong collaborators with Product Commercial teams, Planning Teams, other voice channels and the Customer Service Group to ensure the Sky leadership team makes informed and timely decisions. What you'll do: Trading Expertise - Be the expert in Trading Performance for your area. Have a deep understanding of the drivers of all KPIs including Demand & conversion down to a product and sales site level. Trading insight & idea generation - using large and complex data, clearly communicate findings in a simple and timely manner answering, what is happening, why & what should we do. Developing ideas to improve Performance across all KPIs. Reporting/trading governance - use your expertise and trading insight to deliver accurate channel reporting including root-cause diagnosis of any over or under performance. Provide mitigation or go-faster recommendations - use your knowledge to make recommendations across various senior stakeholders, and the routes to market (channels) to improve performance. Coaching and managing high performing teams - Managing a team of 4 you need to use your technical & managerial expertise to lead, coach and develop a high performing team. Ensuring teams are delivering output to a high standard, regular 121s, development plans and have strong direction for their role. Input & influence of commercial & marketing plans - use your knowledge to input into and influence the commercial & marketing plans to get the best Trading Performance outcome for Sky. What you'll bring: Highly numerate and analytical combined with excellent communication skills to present findings in written, PowerPoint, spreadsheet and verbal format to senior stakeholders. Experienced in fast paced work environments with large & complex data, delivering quick decision making that is commercial. Sectors might include but are not limited to, telecoms, Media, Pharmaceuticals, FMCG. Proven experience in coaching and manging high performing individuals. Solid working understanding of key financial performance indicators and how these are to be used when making decisions and recommendations. Self-starter able to identify trends, issues and challenges - a real get up and go attitude to tackle issues head on and finding every opportunity to improve performance within the limitations and challenges faced. Tireless and results driven mentality, able to continually critique and optimise performance with a Positive mind-set Strong excel skills and experience of financial modelling Ability to swiftly obtain a clear understanding of business issues using data Confident and credible, able to present work up to the Director of Performance, with excellent written, verbal, PowerPoint and spreadsheet communication skills Brilliant collaborator, able to work across a matrix organisation with the product owners, CSG and finance to ensure the Sky leadership team makes informed and timely decisions Team Overview Customer Growth are the heartbeat of Sky. We are responsible for the acquisition and retention of our TV, Broadband and Mobile customer base. So, you'll work really closely with the product P&L's to pull together a plan to hit the sales and retention targets, then execute these across our channels. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you! The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
The following content displays a map of the jobs location - Greenford & Enfield We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click Here to find out more! Annual bonus scheme of up to 20% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) Private medical insurance 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing About the role We are currently recruiting a Safety Partner to provide site based safety support to improve safety by driving forward safety management and initiatives across two Fulfilment Centres. This role will be dual sited and will support the operation, new processes and proactive safety projects to land in Fulfilment. You will be responsible for Supporting the implementation and sustainability of safety policies and initiatives across the Fulfilment Centres Pro-actively assessing risk at the Fulfilment Centres and suggesting a programme of improvements and remedial actions to drive safety forward Conducting and reviewing accident investigations Working with the Operational Managers to ensure that next steps from accident investigations have been actioned and embedded Support with reviewing of risk assessments for tasks undertaken at the Fulfilment Centres. Support the Centre Managers to implement safety procedures and process in the centre Be the technical specialist for Fulfilment centre safety support Attend the Safety meetings, Union forums and stream meetings to provide safety support Provide the maintenance team with support and be the link from Fulfilment centre safety to maintenance Provide information to support the verification of items in the network risk register and completing the site specific risk register Presenting technical and legal requirements in a simple and engaging way Collation of data from different sources to support the leadership team in the centre to understand safety concerns and risks Link with the Operational Teams on the change management process to ensure that all change has been effectively risk assessed before site implementation begins Conduct Safety Assurance reviews across the centre Various safety reviews across the centre Celebrate success, acknowledge and champion values led behaviour You will need Understanding of risk assessment and risk management Practical knowledge of working within Fulfilment Centres About us You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we're all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone's welcome. That's why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.
Feb 13, 2025
Full time
The following content displays a map of the jobs location - Greenford & Enfield We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click Here to find out more! Annual bonus scheme of up to 20% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) Private medical insurance 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing About the role We are currently recruiting a Safety Partner to provide site based safety support to improve safety by driving forward safety management and initiatives across two Fulfilment Centres. This role will be dual sited and will support the operation, new processes and proactive safety projects to land in Fulfilment. You will be responsible for Supporting the implementation and sustainability of safety policies and initiatives across the Fulfilment Centres Pro-actively assessing risk at the Fulfilment Centres and suggesting a programme of improvements and remedial actions to drive safety forward Conducting and reviewing accident investigations Working with the Operational Managers to ensure that next steps from accident investigations have been actioned and embedded Support with reviewing of risk assessments for tasks undertaken at the Fulfilment Centres. Support the Centre Managers to implement safety procedures and process in the centre Be the technical specialist for Fulfilment centre safety support Attend the Safety meetings, Union forums and stream meetings to provide safety support Provide the maintenance team with support and be the link from Fulfilment centre safety to maintenance Provide information to support the verification of items in the network risk register and completing the site specific risk register Presenting technical and legal requirements in a simple and engaging way Collation of data from different sources to support the leadership team in the centre to understand safety concerns and risks Link with the Operational Teams on the change management process to ensure that all change has been effectively risk assessed before site implementation begins Conduct Safety Assurance reviews across the centre Various safety reviews across the centre Celebrate success, acknowledge and champion values led behaviour You will need Understanding of risk assessment and risk management Practical knowledge of working within Fulfilment Centres About us You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we're all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone's welcome. That's why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.
An amazing opportunity has become available for an exceptional Account Manager to join the industries leading EAP and OH provider, Health Assured. Health Assured supports over 80,000 organisations and 15 million lives across the UK & Ireland - dedicated to providing a high standard, wellbeing service and assistance programme to businesses and employees. If you have background in Account Management, Retentions or Contract Renewal, we would LOVE to hear from you! You will have a track record of achieving targets and KPI's, as well as an eagerness to succeed and a genuine passion for providing your clients with the highest level of care and customer service. As a relationship manager, you will be responsible for your own portfolio of around 100 clients. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities. Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events. You will negotiate renewal terms, liaise with intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records and negotiate renewal pricing whilst working toward internal KPI measures. Day to Day Responsibilities Managing a portfolio of circa 100 key EAP and Occupational Health clients based across the UK and Ireland, but predominantly in central UK. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Project management and delivery of new client implementation, to ensure the Health Assured offering is fully imbedded into key corporate clients. Supporting with tender and bid exercises to represent the relationship management function. Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM) Identify opportunities to up-sell and actively promote additional services with a target of 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal and activity updates What you bring to the team? An organised individual with excellent attention to detail, accuracy, and consistency. A customer service focus and committed to providing exceptional service across all channels - written, phone and face-to-face. Possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships. Commerciality and the ability to apply knowledge in a practical, commercial manner. Excellent communication skills both verbal and written, varying style depending on the audience. Energy, commitment, and drive with dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development. Have a can-do attitude, ability to multitask and be adaptable to change with the ability to work to specific targets and deadlines. Will have a proven track record of working to key performance indicators (KPIs). Strong IT skills Driving licence desirable but not essential Benefits 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes If you would like to discuss the role further, please apply today and we'll be in touch! P48965LF INDMANJ
Feb 13, 2025
Full time
An amazing opportunity has become available for an exceptional Account Manager to join the industries leading EAP and OH provider, Health Assured. Health Assured supports over 80,000 organisations and 15 million lives across the UK & Ireland - dedicated to providing a high standard, wellbeing service and assistance programme to businesses and employees. If you have background in Account Management, Retentions or Contract Renewal, we would LOVE to hear from you! You will have a track record of achieving targets and KPI's, as well as an eagerness to succeed and a genuine passion for providing your clients with the highest level of care and customer service. As a relationship manager, you will be responsible for your own portfolio of around 100 clients. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities. Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events. You will negotiate renewal terms, liaise with intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records and negotiate renewal pricing whilst working toward internal KPI measures. Day to Day Responsibilities Managing a portfolio of circa 100 key EAP and Occupational Health clients based across the UK and Ireland, but predominantly in central UK. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Project management and delivery of new client implementation, to ensure the Health Assured offering is fully imbedded into key corporate clients. Supporting with tender and bid exercises to represent the relationship management function. Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM) Identify opportunities to up-sell and actively promote additional services with a target of 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal and activity updates What you bring to the team? An organised individual with excellent attention to detail, accuracy, and consistency. A customer service focus and committed to providing exceptional service across all channels - written, phone and face-to-face. Possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships. Commerciality and the ability to apply knowledge in a practical, commercial manner. Excellent communication skills both verbal and written, varying style depending on the audience. Energy, commitment, and drive with dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development. Have a can-do attitude, ability to multitask and be adaptable to change with the ability to work to specific targets and deadlines. Will have a proven track record of working to key performance indicators (KPIs). Strong IT skills Driving licence desirable but not essential Benefits 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes If you would like to discuss the role further, please apply today and we'll be in touch! P48965LF INDMANJ
Verkada is a leader in cloud-based B2B physical security. Verkada offers six product lines - video security cameras, access control, environmental sensors, alarms, workplace and intercoms - integrated with a single cloud-based software platform. Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies. Founded in 2016 with more than $460M in funding raised to date, Verkada has expanded rapidly with 15 offices across three continents, 2,100+ full-time employees and 28,000+ customers across 70+ countries. Verkada is seeking Solution Engineers to own and enhance the customer experience, from the proof-of-concept to the final decision. This individual will provide technical support to the sales team, become a trusted advisor to customers, assist the sales team in designing security systems and quotes, and create solutions for unique customer challenges. You will join a team of highly motivated people delivering impactful results for the company. We are looking primarily for people who can match our fast pace and learn quickly, but prior experience with video security systems, IoT devices and access control systems is certainly helpful. Responsibilities Become the trusted technical advisor for the key decision-makers: CTOs, CISOs, and Senior Network Engineers Engage with sales managers to understand current deal statuses and next steps Leverage technical knowledge to overcome customer barriers and concerns Influence product direction with your unique understanding of customer needs Collaborate with support to accelerate product improvement Work with Project Managers/Operations team members in the execution of designed security solutions Prepare required project documentation (floorplans, scope of work, assumptions, etc.) Requirements Bachelor's degree in Computer Engineering, Information Technology, Information and Computer Technology, Networking, IT Security from an accredited university Strong background in IT fundamentals: Experience with TCP/IP, DNS, DHCP, and routing/switching devices; No experience with products related to physical security or cloud-based video necessary: we can teach you Outstanding English written and verbal communication skills in order to clearly and efficiently articulate technical matters with customers and partners Excellent account management, follow-through, and attention to detail Industry certifications are a plus: AWS, CCNA, MCSE, CEH, Security+, A+, Network+ Experience working with APIs, Python, and other coding languages is a plus Experience working with Linux operating systems preferred Genuine excitement for software and hardware products and can speak comfortably about how they work Entrepreneurial and positive attitude with a strong desire to learn UK Employee Benefits Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to: Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 100% for family premiums Private medical and dental coverage Paid parental leave policy & fertility benefits Retirement saving options Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time Wellness/fitness benefits Healthy lunches provided daily As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Feb 13, 2025
Full time
Verkada is a leader in cloud-based B2B physical security. Verkada offers six product lines - video security cameras, access control, environmental sensors, alarms, workplace and intercoms - integrated with a single cloud-based software platform. Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies. Founded in 2016 with more than $460M in funding raised to date, Verkada has expanded rapidly with 15 offices across three continents, 2,100+ full-time employees and 28,000+ customers across 70+ countries. Verkada is seeking Solution Engineers to own and enhance the customer experience, from the proof-of-concept to the final decision. This individual will provide technical support to the sales team, become a trusted advisor to customers, assist the sales team in designing security systems and quotes, and create solutions for unique customer challenges. You will join a team of highly motivated people delivering impactful results for the company. We are looking primarily for people who can match our fast pace and learn quickly, but prior experience with video security systems, IoT devices and access control systems is certainly helpful. Responsibilities Become the trusted technical advisor for the key decision-makers: CTOs, CISOs, and Senior Network Engineers Engage with sales managers to understand current deal statuses and next steps Leverage technical knowledge to overcome customer barriers and concerns Influence product direction with your unique understanding of customer needs Collaborate with support to accelerate product improvement Work with Project Managers/Operations team members in the execution of designed security solutions Prepare required project documentation (floorplans, scope of work, assumptions, etc.) Requirements Bachelor's degree in Computer Engineering, Information Technology, Information and Computer Technology, Networking, IT Security from an accredited university Strong background in IT fundamentals: Experience with TCP/IP, DNS, DHCP, and routing/switching devices; No experience with products related to physical security or cloud-based video necessary: we can teach you Outstanding English written and verbal communication skills in order to clearly and efficiently articulate technical matters with customers and partners Excellent account management, follow-through, and attention to detail Industry certifications are a plus: AWS, CCNA, MCSE, CEH, Security+, A+, Network+ Experience working with APIs, Python, and other coding languages is a plus Experience working with Linux operating systems preferred Genuine excitement for software and hardware products and can speak comfortably about how they work Entrepreneurial and positive attitude with a strong desire to learn UK Employee Benefits Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to: Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 100% for family premiums Private medical and dental coverage Paid parental leave policy & fertility benefits Retirement saving options Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time Wellness/fitness benefits Healthy lunches provided daily As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Burnley. This role is full time, 40 hours a week working over the 7 days you must be fully flexible to work during all opening hours, paying up to £30,000 depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Assistant Manager also known as our Club Operations Manager, you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the customer journey. You will lead and support your team to ensure coordination between activities and seek opportunities to recognise those that go the extra mile. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house training IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Assist the General/Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey Take responsibility for the overall Club performance in the absence of the General Manager or Deputy Manager Make sure all departments are operating in strict accordance with Buzz Bingo's Operating Manuals, standards and procedures Seek opportunities to recognise and appreciate those that go the extra mile Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Direct, delegate, coach, and support team members to ensure activities are coordinated to achieve results and support the consistent delivery of the Buzz Bingo brand Make sure the Buzz Bingo brand is represented throughout the Club as specified by communications and brand compliance instructions Make sure adequate levels of staff are deployed in each area to maximise customer service throughout the day Make sure all customer complaints are resolved immediately and use the feedback to improve future service delivery Deliver an exceptional food and beverage offering, where the quality and service is outstanding Providing performance expectations through regular feedback for members of the team Complete all departmental audits as required by the business Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development You can demonstrate effective performance management ability You have evidence of being able to manage and drive new initiatives through others Evidence of leading, and coaching a team to deliver exceptional customer service You can demonstrate effective performance management ability Applicants must be 18+
Feb 13, 2025
Full time
We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Burnley. This role is full time, 40 hours a week working over the 7 days you must be fully flexible to work during all opening hours, paying up to £30,000 depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Assistant Manager also known as our Club Operations Manager, you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the customer journey. You will lead and support your team to ensure coordination between activities and seek opportunities to recognise those that go the extra mile. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house training IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Assist the General/Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey Take responsibility for the overall Club performance in the absence of the General Manager or Deputy Manager Make sure all departments are operating in strict accordance with Buzz Bingo's Operating Manuals, standards and procedures Seek opportunities to recognise and appreciate those that go the extra mile Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Direct, delegate, coach, and support team members to ensure activities are coordinated to achieve results and support the consistent delivery of the Buzz Bingo brand Make sure the Buzz Bingo brand is represented throughout the Club as specified by communications and brand compliance instructions Make sure adequate levels of staff are deployed in each area to maximise customer service throughout the day Make sure all customer complaints are resolved immediately and use the feedback to improve future service delivery Deliver an exceptional food and beverage offering, where the quality and service is outstanding Providing performance expectations through regular feedback for members of the team Complete all departmental audits as required by the business Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development You can demonstrate effective performance management ability You have evidence of being able to manage and drive new initiatives through others Evidence of leading, and coaching a team to deliver exceptional customer service You can demonstrate effective performance management ability Applicants must be 18+
Executive Director, The National Society of Colonial Dames in the Commonwealth of Massachusetts, Boston, MA The National Society of Colonial Dames in the Commonwealth of Massachusetts (NSCDA-MA) seeks a talented Executive Director to oversee three historic sites and lead the organization during a period of dynamic growth. Headquartered on Beacon Hill in Boston, the Society of Colonial Dames of Massachusetts oversees three historic sites in the Commonwealth, all on the National Register of Historic Places: the William Hickling Prescott House in Boston, Quincy Homestead in Quincy, and Martin House Farm in Swansea. The Executive Director will embody the energy of the sites' passionate stakeholders, communicate excitement about the mission, and skillfully navigate the logistics of moving the museums to a new place of relevance and engagement. The Opportunity This position represents a significant growth opportunity for the museums, allowing an accomplished nonprofit leader to enhance the Society of Colonial Dames of Massachusetts' unique assets and elevate its public profile. The Executive Director will play a pivotal role in building organizational capacity, ensuring sustainability, and creating new engagement pathways across the Society's three communities. Collaborating with a dedicated Board, staff, and volunteers, the Executive Director will guide the Society of Colonial Dames of Massachusetts toward increased relevance and impact. A successful candidate will have an appreciation for the Society of Colonial Dames of Massachusetts' mission and be sympathetic to community historical identity, as well as historical and curatorial issues specific to small museums and historic properties. The next Executive Director will have the opportunity to: Transition the organization to new levels of professionalism and efficiency, providing strong leadership with the support of a dedicated Board. Envision innovative pathways for sustainability, community engagement, and growth. Seek out mutually beneficial opportunities for strategic partnerships in all three of the Society's communities. Responsibilities and Expectations The Executive Director will have proven effectiveness as an executive or senior-level professional in nonprofit organizations such as museums, historic sites, preservation institutions, or other similar mission-driven organizations. The successful candidate will demonstrate accomplishment as a strategic thinker, team builder, innovator, and leader adept at translating vision into organizational action. They will: Assume overall executive responsibility for the NSCDA-MA's three museums, supervising daily operations and driving educational outreach, visitor experience, earned revenue streams, including four rental properties at the sites, and stewardship of the buildings and collections. Provide curatorial and preservation oversight, to establish best museum practices including implementing the Massachusetts Colonial Dames Collections Assessment for Preservation (CAP) report. Oversee the interpretive program, exhibitions, internships, and public programming at the three historic sites. Develop a trusting and mutually supportive relationship with the Board and Committees, guiding them in optimizing their governance responsibilities, enabling effective committee and stewardship practices for the three historic properties and collections. Provide financial supervision and sustainability; ensure fiscal integrity by budgeting revenues and expenditures that ensure the financial health of the organization. Inspire and nurture a team of staff members and volunteers that display creativity, collaboration, and achievement. Serve as the NSCDA-MA liaison representing the organization at meetings, events, and in the media, cultivating key relationships locally, regionally, and nationally. The Executive Director is responsible for grant writing but not for individual-gift and membership fundraising; these tasks are managed by a committee with staff support. Experience, Skills, and Attributes A minimum of five years of executive or management experience in a nonprofit environment or other mission-driven organization. Academic degree and experience in history, museum studies, historic preservation, education, or another relevant field. Pragmatic and successful experience as a project manager, ideally having engagement with building projects, collections care, interpretation visitor experience, and audience development. Demonstrated enthusiasm for successful grant-writing including governmental funding sources. Strategic planning skills that provide organizational vision, direction, and financial sustainability. Emotional intelligence and people-oriented leadership skills that serve internal and external stakeholders. Ability to sustain strong relationships with the local communities in alignment with the NSCDA-MA's values. Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this position. Compensation The salary range is $80,000 to $90,000, commensurate with experience, plus benefits. A partial remote work schedule is available. How to Apply To apply in confidence, submit application by March 28 , 2025, to: Ken Turino, Senior Search Consultant, Museum Search & Reference, via . Please include: A cover letter expressing interest in the position and giving brief examples of past related experience. The names and contact information for three professional references, indicating their relationship with the candidate. Applicants are encouraged to apply early as candidates will be considered on a rolling basis. Nominations are welcome. All applications and nominations are kept confidential; we will not contact references without your permission. For more details, visit:
Feb 13, 2025
Full time
Executive Director, The National Society of Colonial Dames in the Commonwealth of Massachusetts, Boston, MA The National Society of Colonial Dames in the Commonwealth of Massachusetts (NSCDA-MA) seeks a talented Executive Director to oversee three historic sites and lead the organization during a period of dynamic growth. Headquartered on Beacon Hill in Boston, the Society of Colonial Dames of Massachusetts oversees three historic sites in the Commonwealth, all on the National Register of Historic Places: the William Hickling Prescott House in Boston, Quincy Homestead in Quincy, and Martin House Farm in Swansea. The Executive Director will embody the energy of the sites' passionate stakeholders, communicate excitement about the mission, and skillfully navigate the logistics of moving the museums to a new place of relevance and engagement. The Opportunity This position represents a significant growth opportunity for the museums, allowing an accomplished nonprofit leader to enhance the Society of Colonial Dames of Massachusetts' unique assets and elevate its public profile. The Executive Director will play a pivotal role in building organizational capacity, ensuring sustainability, and creating new engagement pathways across the Society's three communities. Collaborating with a dedicated Board, staff, and volunteers, the Executive Director will guide the Society of Colonial Dames of Massachusetts toward increased relevance and impact. A successful candidate will have an appreciation for the Society of Colonial Dames of Massachusetts' mission and be sympathetic to community historical identity, as well as historical and curatorial issues specific to small museums and historic properties. The next Executive Director will have the opportunity to: Transition the organization to new levels of professionalism and efficiency, providing strong leadership with the support of a dedicated Board. Envision innovative pathways for sustainability, community engagement, and growth. Seek out mutually beneficial opportunities for strategic partnerships in all three of the Society's communities. Responsibilities and Expectations The Executive Director will have proven effectiveness as an executive or senior-level professional in nonprofit organizations such as museums, historic sites, preservation institutions, or other similar mission-driven organizations. The successful candidate will demonstrate accomplishment as a strategic thinker, team builder, innovator, and leader adept at translating vision into organizational action. They will: Assume overall executive responsibility for the NSCDA-MA's three museums, supervising daily operations and driving educational outreach, visitor experience, earned revenue streams, including four rental properties at the sites, and stewardship of the buildings and collections. Provide curatorial and preservation oversight, to establish best museum practices including implementing the Massachusetts Colonial Dames Collections Assessment for Preservation (CAP) report. Oversee the interpretive program, exhibitions, internships, and public programming at the three historic sites. Develop a trusting and mutually supportive relationship with the Board and Committees, guiding them in optimizing their governance responsibilities, enabling effective committee and stewardship practices for the three historic properties and collections. Provide financial supervision and sustainability; ensure fiscal integrity by budgeting revenues and expenditures that ensure the financial health of the organization. Inspire and nurture a team of staff members and volunteers that display creativity, collaboration, and achievement. Serve as the NSCDA-MA liaison representing the organization at meetings, events, and in the media, cultivating key relationships locally, regionally, and nationally. The Executive Director is responsible for grant writing but not for individual-gift and membership fundraising; these tasks are managed by a committee with staff support. Experience, Skills, and Attributes A minimum of five years of executive or management experience in a nonprofit environment or other mission-driven organization. Academic degree and experience in history, museum studies, historic preservation, education, or another relevant field. Pragmatic and successful experience as a project manager, ideally having engagement with building projects, collections care, interpretation visitor experience, and audience development. Demonstrated enthusiasm for successful grant-writing including governmental funding sources. Strategic planning skills that provide organizational vision, direction, and financial sustainability. Emotional intelligence and people-oriented leadership skills that serve internal and external stakeholders. Ability to sustain strong relationships with the local communities in alignment with the NSCDA-MA's values. Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this position. Compensation The salary range is $80,000 to $90,000, commensurate with experience, plus benefits. A partial remote work schedule is available. How to Apply To apply in confidence, submit application by March 28 , 2025, to: Ken Turino, Senior Search Consultant, Museum Search & Reference, via . Please include: A cover letter expressing interest in the position and giving brief examples of past related experience. The names and contact information for three professional references, indicating their relationship with the candidate. Applicants are encouraged to apply early as candidates will be considered on a rolling basis. Nominations are welcome. All applications and nominations are kept confidential; we will not contact references without your permission. For more details, visit:
Job Description Are you a brand performance expert with a passion for turning data into game-changing insights? We're looking for a strategic thinker to shape how we measure and optimise our global brand impact. If you thrive on analysing brand effectiveness, influencing creative and media strategies, and collaborating with top industry partners, this is your chance to make a real difference. Join us to drive data-led decisions, unlock brand growth, and shape the future of marketing at LEGO! We're pleased to share that we offer a hybrid working week arrangement called Best of Both, requiring 3 days in the office location and 2 days from home. No relocation assistance is offered for this position. Core Responsibilities Lead Brand Performance Strategy - Help drive the global brand performance agenda, partnering with the LEGO brand development team to define and implement a brand measurement roadmap. Brand Performance Measurement & Insights - Own aspects of the brand performance measurement framework, delivering insights to global, regional, and market partners to optimise marketing investments. Data-Driven Decision Making - Triangulate multiple data sources (internal, external, MMM, Insight agency partners) to assess marketing effectiveness, identify key drivers, and inform future investments. Hypothesis-Led Brand Optimisation - Create testable hypotheses around brand strength and performance, collaborate with others to test, track, and findings to drive improve performance. Advanced Analytics & Attribution - Partner with external agencies and internal data science teams to lead analytical modelling projects, such as attribution modelling & MMM. Cross-Team Collaboration & Business Impact - Leverage team expertise to consult with brand insights, ensure alignment with business goals, and drive measurable incremental sales growth. Do you have what it takes? Extensive brand measurement expertise - Experience in brand tracking, creative effectiveness, and brand effectiveness with a major consumer brand or agency-side. Clear communication and storytelling - Ability to simplify data into compelling narratives that drive action. Collaborator influence - Strong interpersonal skills to engage and inspire across a matrix global organisation. Building measurement frameworks - Proven ability to develop brand/marketing effectiveness frameworks and secure collaborator consensus. Strategic brand consultancy - Strong partnership with the global brand team, advising on campaigns, creative strategy, and media impact. Data-driven decision making - Analytical approach to interpret multiple data sources and turn insights into business impact. Play your part in our team succeeding Global Marketing Performance plays a pivotal role in spearheading the marketing performance agenda at The LEGO Group. The team is responsible for developing and implementing scalable ways to measure and analyse marketing activations and experiments that generate actionable, data-driven insights to inform the full value chain. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Feb 13, 2025
Full time
Job Description Are you a brand performance expert with a passion for turning data into game-changing insights? We're looking for a strategic thinker to shape how we measure and optimise our global brand impact. If you thrive on analysing brand effectiveness, influencing creative and media strategies, and collaborating with top industry partners, this is your chance to make a real difference. Join us to drive data-led decisions, unlock brand growth, and shape the future of marketing at LEGO! We're pleased to share that we offer a hybrid working week arrangement called Best of Both, requiring 3 days in the office location and 2 days from home. No relocation assistance is offered for this position. Core Responsibilities Lead Brand Performance Strategy - Help drive the global brand performance agenda, partnering with the LEGO brand development team to define and implement a brand measurement roadmap. Brand Performance Measurement & Insights - Own aspects of the brand performance measurement framework, delivering insights to global, regional, and market partners to optimise marketing investments. Data-Driven Decision Making - Triangulate multiple data sources (internal, external, MMM, Insight agency partners) to assess marketing effectiveness, identify key drivers, and inform future investments. Hypothesis-Led Brand Optimisation - Create testable hypotheses around brand strength and performance, collaborate with others to test, track, and findings to drive improve performance. Advanced Analytics & Attribution - Partner with external agencies and internal data science teams to lead analytical modelling projects, such as attribution modelling & MMM. Cross-Team Collaboration & Business Impact - Leverage team expertise to consult with brand insights, ensure alignment with business goals, and drive measurable incremental sales growth. Do you have what it takes? Extensive brand measurement expertise - Experience in brand tracking, creative effectiveness, and brand effectiveness with a major consumer brand or agency-side. Clear communication and storytelling - Ability to simplify data into compelling narratives that drive action. Collaborator influence - Strong interpersonal skills to engage and inspire across a matrix global organisation. Building measurement frameworks - Proven ability to develop brand/marketing effectiveness frameworks and secure collaborator consensus. Strategic brand consultancy - Strong partnership with the global brand team, advising on campaigns, creative strategy, and media impact. Data-driven decision making - Analytical approach to interpret multiple data sources and turn insights into business impact. Play your part in our team succeeding Global Marketing Performance plays a pivotal role in spearheading the marketing performance agenda at The LEGO Group. The team is responsible for developing and implementing scalable ways to measure and analyse marketing activations and experiments that generate actionable, data-driven insights to inform the full value chain. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Great Ormond Street Hospital for Children NHS Foundation Trust
Want to find out how you can join us at Great Ormond Street Hospital (GOSH)? You've come to the right place. Find out about our current jobs, how to apply and how to organise a work experience placement. Just so you know, we don't target individuals unprompted and offer them employment, without a full interview process taking place. If you receive an unsolicited offer from GOSH, please refer this immediately to . Main area: Principal Engineer - Electrical Grade: Band 8b Contract: Permanent (on call will be required as part of this post) Hours: Full time - 37.5 hours per week (on call rota) Job ref: 271-SP A Site: Great Ormond Street Hospital for Children NHS Foundation Trust Town: London Salary: £70,386 - £80,464 per annum inclusive Salary period: Yearly Closing: 16/02/:59 Job overview An exciting opportunity has arisen at Great Ormond Street Hospital for a Principal Engineer (Electrical) to join the organisation. GOSH is an international centre of excellence in child healthcare, with a mission to provide world-class care to children and young people with rare, complex and difficult-to-treat conditions. This is an exciting time to join the GOSH Space and Place Directorate, which has ambitious plans for the future of GOSH Estates. The department has recently reviewed the engineering and Estates structure, including introducing new roles in compliance and assurance. This role of PE fulfils the role of Coordinating Authorised Person (AP) and the candidate would have a depth of knowledge in at least one, if not all HTM safe system of work. The role will be to coordinate, develop and support the Head of Estates in the management of the Engineering Team - to ensure overall engineering compliance and safety for the Electrical discipline. The Trust is easily accessible via various public transport links and comes with a full NHS benefits package which includes 27-33 holidays + BH, attractive pension scheme, various discounts and an interest free season ticket loan. Main Responsibilities Support the ongoing development of robust Safe Systems of Work (including Standard Operational Procedures) for all major M&E disciplines and coordinate and act as the AP/RP lead in relevant specialist areas. Lead the electrical compliance team. Help the operational lead develop the CAFM based maintenance programme to work in parallel with the AP and CP structures to ensure compliant maintenance and PPM regimes along with accurate reporting. Act as the point of contact for the electrical service/infrastructure management including associated specialist fields, specify solutions in line with best practice/relevant legislation and oversee that this work is undertaken as required. Lead and manage projects to successful completion. The Person Current Chartered Engineer or working towards accreditation (or equivalent experience). Significant experience working within healthcare engineering, with exposure predominantly within the Electrical specialism. Experience of acting in the role of AP for Electrical Services. Ability to develop positive and effective working relationships and present on technical issues to non-Estates stakeholders. Working for our organisation GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination. We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed. We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members. Detailed Job Description and Main Responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below. Person Specification Current Chartered Engineer or working towards accreditation (or equivalent experience). Professional knowledge acquired through degree or equivalent plus specialist knowledge engineering or construction related. Minimum degree level qualification in an appropriate building services discipline or equivalent. Highly developed advanced technical, practical, and theoretical knowledge of complex hospital engineering systems. Member of an engineering institution IHEEM preferably. Skills and Abilities Excellent written and verbal communication skills. Ability to command confidence amongst a range of professionals and at all levels within the organisation. High level of IT/computer skills. Experience of giving presentations on technical issues. Ability to develop positive and effective working relationships internally and externally. Knowledge & Experience Appropriate experience of working in a senior estates related position. Track record of successfully implementing significant change within a complex environment. Experience and knowledge of NHS procedures, systems, legislation and guidance. Experience of producing or contributing to estates policies. Demonstrable experience of working as a Senior Project and Programme Manager. Demonstrable project management experience in delivering a diverse range of maintenance and minor works projects, on time and within budget. Please be advised that: The recruitment process for all admin and clerical roles at Bands 2-4 will be a two stage recruitment process whereby shortlisted candidates will undertake an online literacy, numeracy, ICT and typing test. Only those candidates who pass the competency test will proceed to a formal interview. The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment. Only those candidates who clearly demonstrate how they meet the person specification criteria for this post will be shortlisted. Please note that where high volumes of applicants have been received, additional criteria may on occasion be used to determine the final shortlist. We are an accredited Living Wage Employer. Employer Certification / Accreditation Badges The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Feb 13, 2025
Full time
Want to find out how you can join us at Great Ormond Street Hospital (GOSH)? You've come to the right place. Find out about our current jobs, how to apply and how to organise a work experience placement. Just so you know, we don't target individuals unprompted and offer them employment, without a full interview process taking place. If you receive an unsolicited offer from GOSH, please refer this immediately to . Main area: Principal Engineer - Electrical Grade: Band 8b Contract: Permanent (on call will be required as part of this post) Hours: Full time - 37.5 hours per week (on call rota) Job ref: 271-SP A Site: Great Ormond Street Hospital for Children NHS Foundation Trust Town: London Salary: £70,386 - £80,464 per annum inclusive Salary period: Yearly Closing: 16/02/:59 Job overview An exciting opportunity has arisen at Great Ormond Street Hospital for a Principal Engineer (Electrical) to join the organisation. GOSH is an international centre of excellence in child healthcare, with a mission to provide world-class care to children and young people with rare, complex and difficult-to-treat conditions. This is an exciting time to join the GOSH Space and Place Directorate, which has ambitious plans for the future of GOSH Estates. The department has recently reviewed the engineering and Estates structure, including introducing new roles in compliance and assurance. This role of PE fulfils the role of Coordinating Authorised Person (AP) and the candidate would have a depth of knowledge in at least one, if not all HTM safe system of work. The role will be to coordinate, develop and support the Head of Estates in the management of the Engineering Team - to ensure overall engineering compliance and safety for the Electrical discipline. The Trust is easily accessible via various public transport links and comes with a full NHS benefits package which includes 27-33 holidays + BH, attractive pension scheme, various discounts and an interest free season ticket loan. Main Responsibilities Support the ongoing development of robust Safe Systems of Work (including Standard Operational Procedures) for all major M&E disciplines and coordinate and act as the AP/RP lead in relevant specialist areas. Lead the electrical compliance team. Help the operational lead develop the CAFM based maintenance programme to work in parallel with the AP and CP structures to ensure compliant maintenance and PPM regimes along with accurate reporting. Act as the point of contact for the electrical service/infrastructure management including associated specialist fields, specify solutions in line with best practice/relevant legislation and oversee that this work is undertaken as required. Lead and manage projects to successful completion. The Person Current Chartered Engineer or working towards accreditation (or equivalent experience). Significant experience working within healthcare engineering, with exposure predominantly within the Electrical specialism. Experience of acting in the role of AP for Electrical Services. Ability to develop positive and effective working relationships and present on technical issues to non-Estates stakeholders. Working for our organisation GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination. We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed. We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members. Detailed Job Description and Main Responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below. Person Specification Current Chartered Engineer or working towards accreditation (or equivalent experience). Professional knowledge acquired through degree or equivalent plus specialist knowledge engineering or construction related. Minimum degree level qualification in an appropriate building services discipline or equivalent. Highly developed advanced technical, practical, and theoretical knowledge of complex hospital engineering systems. Member of an engineering institution IHEEM preferably. Skills and Abilities Excellent written and verbal communication skills. Ability to command confidence amongst a range of professionals and at all levels within the organisation. High level of IT/computer skills. Experience of giving presentations on technical issues. Ability to develop positive and effective working relationships internally and externally. Knowledge & Experience Appropriate experience of working in a senior estates related position. Track record of successfully implementing significant change within a complex environment. Experience and knowledge of NHS procedures, systems, legislation and guidance. Experience of producing or contributing to estates policies. Demonstrable experience of working as a Senior Project and Programme Manager. Demonstrable project management experience in delivering a diverse range of maintenance and minor works projects, on time and within budget. Please be advised that: The recruitment process for all admin and clerical roles at Bands 2-4 will be a two stage recruitment process whereby shortlisted candidates will undertake an online literacy, numeracy, ICT and typing test. Only those candidates who pass the competency test will proceed to a formal interview. The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment. Only those candidates who clearly demonstrate how they meet the person specification criteria for this post will be shortlisted. Please note that where high volumes of applicants have been received, additional criteria may on occasion be used to determine the final shortlist. We are an accredited Living Wage Employer. Employer Certification / Accreditation Badges The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Are you an experienced account manager from a technical/engineering or scientific related industry? Do your strengths include the knack of providing a solution based sale? The position of Area Sales Manager will suit an experienced account manager/salesperson with the technical ability to meet the needs and find solutions for their customer. The company which develops, manufactures and exports specialist polymers now seek an Area Sales Manager to cover the North of the UK. You would be working for an outstanding company who are always at hand to provide technical training and support. This is a full-time (Monday -Friday) permanent position which is fully remote, to include customer visits across your area 3 to 4 days per week. Your patch ranges from Runcorn across to Grimsby, and part of Scotland. Annual salary, DOE, quarterly sales bonuses, car allowance, mileage etc. Other perks include: company pension, private medical insurance, 25 days annual leave plus 8 days bank holidays. As Area Sales Manager you will have overall responsibility and ownership of managing key accounts and new accounts. Supporting distributors and customers in the North of the UK Grow existing customer base and develop new business in the North region Answering technical queries via phone and email Visits to customers to help recommend, specify and introduce products into a production line Technical training and new product training for distributors Support with manning exhibitions when required Support new product launches and promotional activities Negotiate and provide pricing and quotations for customers Provide account sales support We seek a highly self-motivated and passionate individual with outstanding communication and listening skills. Essentially you will have a technical mind-set with the ability to learn new products and the confidence to find the right solution. You will need a proven background in sales and account management, ideally within a chemistry related/engineering or mechanical bias. Apply immediately, we look forward to hearing from you!
Feb 13, 2025
Full time
Are you an experienced account manager from a technical/engineering or scientific related industry? Do your strengths include the knack of providing a solution based sale? The position of Area Sales Manager will suit an experienced account manager/salesperson with the technical ability to meet the needs and find solutions for their customer. The company which develops, manufactures and exports specialist polymers now seek an Area Sales Manager to cover the North of the UK. You would be working for an outstanding company who are always at hand to provide technical training and support. This is a full-time (Monday -Friday) permanent position which is fully remote, to include customer visits across your area 3 to 4 days per week. Your patch ranges from Runcorn across to Grimsby, and part of Scotland. Annual salary, DOE, quarterly sales bonuses, car allowance, mileage etc. Other perks include: company pension, private medical insurance, 25 days annual leave plus 8 days bank holidays. As Area Sales Manager you will have overall responsibility and ownership of managing key accounts and new accounts. Supporting distributors and customers in the North of the UK Grow existing customer base and develop new business in the North region Answering technical queries via phone and email Visits to customers to help recommend, specify and introduce products into a production line Technical training and new product training for distributors Support with manning exhibitions when required Support new product launches and promotional activities Negotiate and provide pricing and quotations for customers Provide account sales support We seek a highly self-motivated and passionate individual with outstanding communication and listening skills. Essentially you will have a technical mind-set with the ability to learn new products and the confidence to find the right solution. You will need a proven background in sales and account management, ideally within a chemistry related/engineering or mechanical bias. Apply immediately, we look forward to hearing from you!
We're looking for a Head of Compliance, who can help us on our mission to make financial coaching and advice accessible to everybody. You will play a crucial role in ensuring regulatory compliance, and driving a culture of integrity. You will be part of a fast-paced, tech-led and innovative environment. If you are passionate about compliance, thrive in a collaborative setting, and have a genuine desire to help people improve their lives, we would love to hear from you. About Octopus Money At Octopus Money, we're on a mission to make money advice accessible to all - because the right advice can turn your life dreams into reality. The facts are alarming: half of Brits reach retirement age without enough money to live the life they want, financial stress is a leading cause of poor mental health and only 8% of us have access to 1-to-1 advice. There's plenty of information out there, but most of us just wish that someone we trust would tell us what to do with our money! With Octopus, you get a personalised plan and a friendly expert to help you make it happen. We combine advisers, coaches and technology to understand your situation and recommend the right steps for your savings, investments, pensions and more. Then, we make it easy to invest in a custom portfolio, managed by experts. We believe everyone deserves personal, 1-to-1 advice with their money. The role and opportunity The Head of Compliance (SMF16) will play a critical role in ensuring that Octopus Money operates within the framework of all applicable regulations and standards. This is a senior role and will involve designing, implementing, and managing a robust compliance framework that supports our strategic objectives while mitigating regulatory risks. The successful candidate will act as the primary contact with regulatory bodies and oversee all aspects of compliance, including monitoring, reporting, and advisory functions. Key Responsibilities Assume responsibility for the firm's compliance with the regulatory framework, fulfilling the SMF16 function under the Senior Managers and Certification Regime (SMCR) Develop, implement, and maintain the firm's compliance policies, procedures, and systems to ensure alignment with relevant laws and regulations (e.g., FCA Handbook) Provide expert advice and guidance to the Board, senior management, and business units on compliance matters Monitor regulatory developments and assess their impact on the organisation, ensuring timely updates to policies and practices Foster a culture of compliance awareness and accountability across the organisation Conduct regular compliance monitoring reviews, identify gaps, and implement remedial actions Act as the primary liaison with regulatory bodies, including preparing and submitting reports, handling inspections, and responding to inquiries Oversee regulatory training programs for employees to enhance understanding of compliance obligations Collaborate with internal audit, risk management, and other control functions to ensure a coordinated approach to governance Prepare and present compliance reports to the Board and relevant committees Work with the wider Octopus Group Risk and Compliance functions Key Skills and Experience Proven experience in a senior compliance role within the financial services sector, ideally with exposure to Financial Advice - specifically Investments and Pensions Extensive knowledge of UK regulatory requirements, including the FCA frameworks. Strong understanding of the Senior Managers and Certification Regime (SMCR) Exceptional leadership and management skills with the ability to influence stakeholders at all levels Analytical mindset with a proactive approach to problem-solving and risk mitigation. Excellent communication and interpersonal skills Relevant professional qualifications (e.g., ICA, CISI, or legal qualifications) are highly desirable Proven experience working with MIFIDPRU firms, including expertise in discretionary fund management and the completion of ICARA assessments Ideally be qualified to a minimum CII Level 4 (or equivalent Pension and Investment Advice qualification) with previous experience in Training & Competency supervision Kindly note that the Head of Compliance is subject to the SMF16 requirement so will need formal sign off from the FCA. In return for your contribution we offer a base salary of £75,000 - £85,000 DOE + benefits
Feb 13, 2025
Full time
We're looking for a Head of Compliance, who can help us on our mission to make financial coaching and advice accessible to everybody. You will play a crucial role in ensuring regulatory compliance, and driving a culture of integrity. You will be part of a fast-paced, tech-led and innovative environment. If you are passionate about compliance, thrive in a collaborative setting, and have a genuine desire to help people improve their lives, we would love to hear from you. About Octopus Money At Octopus Money, we're on a mission to make money advice accessible to all - because the right advice can turn your life dreams into reality. The facts are alarming: half of Brits reach retirement age without enough money to live the life they want, financial stress is a leading cause of poor mental health and only 8% of us have access to 1-to-1 advice. There's plenty of information out there, but most of us just wish that someone we trust would tell us what to do with our money! With Octopus, you get a personalised plan and a friendly expert to help you make it happen. We combine advisers, coaches and technology to understand your situation and recommend the right steps for your savings, investments, pensions and more. Then, we make it easy to invest in a custom portfolio, managed by experts. We believe everyone deserves personal, 1-to-1 advice with their money. The role and opportunity The Head of Compliance (SMF16) will play a critical role in ensuring that Octopus Money operates within the framework of all applicable regulations and standards. This is a senior role and will involve designing, implementing, and managing a robust compliance framework that supports our strategic objectives while mitigating regulatory risks. The successful candidate will act as the primary contact with regulatory bodies and oversee all aspects of compliance, including monitoring, reporting, and advisory functions. Key Responsibilities Assume responsibility for the firm's compliance with the regulatory framework, fulfilling the SMF16 function under the Senior Managers and Certification Regime (SMCR) Develop, implement, and maintain the firm's compliance policies, procedures, and systems to ensure alignment with relevant laws and regulations (e.g., FCA Handbook) Provide expert advice and guidance to the Board, senior management, and business units on compliance matters Monitor regulatory developments and assess their impact on the organisation, ensuring timely updates to policies and practices Foster a culture of compliance awareness and accountability across the organisation Conduct regular compliance monitoring reviews, identify gaps, and implement remedial actions Act as the primary liaison with regulatory bodies, including preparing and submitting reports, handling inspections, and responding to inquiries Oversee regulatory training programs for employees to enhance understanding of compliance obligations Collaborate with internal audit, risk management, and other control functions to ensure a coordinated approach to governance Prepare and present compliance reports to the Board and relevant committees Work with the wider Octopus Group Risk and Compliance functions Key Skills and Experience Proven experience in a senior compliance role within the financial services sector, ideally with exposure to Financial Advice - specifically Investments and Pensions Extensive knowledge of UK regulatory requirements, including the FCA frameworks. Strong understanding of the Senior Managers and Certification Regime (SMCR) Exceptional leadership and management skills with the ability to influence stakeholders at all levels Analytical mindset with a proactive approach to problem-solving and risk mitigation. Excellent communication and interpersonal skills Relevant professional qualifications (e.g., ICA, CISI, or legal qualifications) are highly desirable Proven experience working with MIFIDPRU firms, including expertise in discretionary fund management and the completion of ICARA assessments Ideally be qualified to a minimum CII Level 4 (or equivalent Pension and Investment Advice qualification) with previous experience in Training & Competency supervision Kindly note that the Head of Compliance is subject to the SMF16 requirement so will need formal sign off from the FCA. In return for your contribution we offer a base salary of £75,000 - £85,000 DOE + benefits
Central London - Hybrid- 1-2 days per week or as and when business needs My client is a prestigious membership-based organization, and they have a role for a Product Manager to join their team. This is a newly created role, offering great opportunities to be part of something new and exciting. You will be working on a broad range of digital and web products, from digital web learning environments to CRM and finance. A varied background working as a Product Owner on front and back-end projects is needed. The ideal candidate also has experience of working in an Agile environment and helping shape the team with best practices. You have exemplary communication skills and can liaise with senior stakeholders and third parties, with an understanding of technical projects. You will also have line responsibility for a technical team of about 5 (Business Analyst, Testers, Developers) with the support of a Scrum Master, so experience with matrix line management is a huge advantage. This is an amazing opportunity for an experienced Product Owner to help drive product vision for existing and new exciting projects. Interviews are scheduled for the first week in January, with a view for an immediate start.
Feb 13, 2025
Full time
Central London - Hybrid- 1-2 days per week or as and when business needs My client is a prestigious membership-based organization, and they have a role for a Product Manager to join their team. This is a newly created role, offering great opportunities to be part of something new and exciting. You will be working on a broad range of digital and web products, from digital web learning environments to CRM and finance. A varied background working as a Product Owner on front and back-end projects is needed. The ideal candidate also has experience of working in an Agile environment and helping shape the team with best practices. You have exemplary communication skills and can liaise with senior stakeholders and third parties, with an understanding of technical projects. You will also have line responsibility for a technical team of about 5 (Business Analyst, Testers, Developers) with the support of a Scrum Master, so experience with matrix line management is a huge advantage. This is an amazing opportunity for an experienced Product Owner to help drive product vision for existing and new exciting projects. Interviews are scheduled for the first week in January, with a view for an immediate start.