Position Title : Garden Furniture Buyer Location : London, United Kingdom Department : Procurement/Supply Chain Reports To : Procurement Manager
About Us : GardenFurnitureSales.co.uk is a leading retailer of high-quality garden furniture and outdoor living products. We are committed to providing our customers with stylish, durable, and affordable furniture that enhances their outdoor spaces. As we continue to grow, we are seeking a knowledgeable and enthusiastic Garden Furniture Buyer to join our procurement team.
Position Overview : The Garden Furniture Buyer will be responsible for sourcing, selecting, and purchasing garden furniture and related products that meet our quality standards and align with current market trends. This role involves developing strong relationships with suppliers, negotiating contracts, and ensuring that our product offerings are competitive and appealing to our customers.
Key Responsibilities :
Market Research : Conduct thorough market research to identify emerging trends, customer preferences, and new product opportunities in the garden furniture sector.
Product Sourcing : Identify and source high-quality garden furniture from local and international suppliers.
Supplier Management : Build and maintain strong relationships with suppliers, negotiating favorable terms and ensuring reliable supply chains.
Product Selection : Evaluate and select products that meet quality, design, and price criteria. Work closely with the design and merchandising teams to ensure product alignment with our brand.
Price Negotiation : Negotiate pricing, contracts, and payment terms with suppliers to achieve the best possible deals for the company.
Inventory Management : Monitor inventory levels and collaborate with the logistics team to ensure timely delivery and stock replenishment.
Quality Assurance : Work with the quality control team to ensure that all products meet our rigorous quality standards.
Sales Analysis : Analyze sales data and customer feedback to make informed decisions about future product purchases.
Budget Management : Manage the garden furniture procurement budget, ensuring cost-effectiveness and profitability.
Cross-Functional Collaboration : Collaborate with marketing, sales, and customer service teams to develop promotional strategies and address any product-related issues.
Qualifications :
Education : Bachelor’s degree in Business, Supply Chain Management, or a related field.
Experience : Minimum of 3-5 years of experience in a buying or procurement role, preferably in the furniture or home goods industry.
Skills :
Strong negotiation and communication skills.
Excellent analytical and decision-making abilities.
Proficiency in market research and trend analysis.
Ability to manage multiple tasks and meet deadlines.
Strong organizational and project management skills.
Proficiency in procurement software and Microsoft Office Suite.
Personal Attributes :
Detail-oriented with a keen eye for design and quality.
Proactive and able to work independently.
Strong interpersonal skills and ability to build effective relationships.
What We Offer :
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A dynamic and supportive work environment.
Employee discounts on our garden furniture products.
How to Apply :
Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and qualifications to help@gardenfurnituresales.co.uk. Please include "Garden Furniture Buyer Application" in the subject line.
Jun 07, 2024
Full time
Position Title : Garden Furniture Buyer Location : London, United Kingdom Department : Procurement/Supply Chain Reports To : Procurement Manager
About Us : GardenFurnitureSales.co.uk is a leading retailer of high-quality garden furniture and outdoor living products. We are committed to providing our customers with stylish, durable, and affordable furniture that enhances their outdoor spaces. As we continue to grow, we are seeking a knowledgeable and enthusiastic Garden Furniture Buyer to join our procurement team.
Position Overview : The Garden Furniture Buyer will be responsible for sourcing, selecting, and purchasing garden furniture and related products that meet our quality standards and align with current market trends. This role involves developing strong relationships with suppliers, negotiating contracts, and ensuring that our product offerings are competitive and appealing to our customers.
Key Responsibilities :
Market Research : Conduct thorough market research to identify emerging trends, customer preferences, and new product opportunities in the garden furniture sector.
Product Sourcing : Identify and source high-quality garden furniture from local and international suppliers.
Supplier Management : Build and maintain strong relationships with suppliers, negotiating favorable terms and ensuring reliable supply chains.
Product Selection : Evaluate and select products that meet quality, design, and price criteria. Work closely with the design and merchandising teams to ensure product alignment with our brand.
Price Negotiation : Negotiate pricing, contracts, and payment terms with suppliers to achieve the best possible deals for the company.
Inventory Management : Monitor inventory levels and collaborate with the logistics team to ensure timely delivery and stock replenishment.
Quality Assurance : Work with the quality control team to ensure that all products meet our rigorous quality standards.
Sales Analysis : Analyze sales data and customer feedback to make informed decisions about future product purchases.
Budget Management : Manage the garden furniture procurement budget, ensuring cost-effectiveness and profitability.
Cross-Functional Collaboration : Collaborate with marketing, sales, and customer service teams to develop promotional strategies and address any product-related issues.
Qualifications :
Education : Bachelor’s degree in Business, Supply Chain Management, or a related field.
Experience : Minimum of 3-5 years of experience in a buying or procurement role, preferably in the furniture or home goods industry.
Skills :
Strong negotiation and communication skills.
Excellent analytical and decision-making abilities.
Proficiency in market research and trend analysis.
Ability to manage multiple tasks and meet deadlines.
Strong organizational and project management skills.
Proficiency in procurement software and Microsoft Office Suite.
Personal Attributes :
Detail-oriented with a keen eye for design and quality.
Proactive and able to work independently.
Strong interpersonal skills and ability to build effective relationships.
What We Offer :
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A dynamic and supportive work environment.
Employee discounts on our garden furniture products.
How to Apply :
Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and qualifications to help@gardenfurnituresales.co.uk. Please include "Garden Furniture Buyer Application" in the subject line.
Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions are used by companies like Google, eBay, and Adidas. We help our customers succeed in today's digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the New York Stock Exchange, and we haven't stopped growing since! We're seeking a Director, Strategic Sales Team - EMEA to lead and expand our Strategic Sales efforts across the region. Reporting to our SVP and GM, EMEA, you'll build and manage a world-class Strategic Sales team, driving growth for strategic accounts across global markets. Responsibilities Team Building : Recruit, onboard, and manage a high-performing Strategic Sales team (account managers & account executives), equipping them with ongoing sales process, sales strategy, product, and industry training. Strategy Development : Collaborate with the GM to develop and execute a go-to-market strategy that drives account expansion within EMEA. Performance and Optimization : Conduct pipeline reviews, deal reviews to maintain forecast accuracy, identify areas for improvement, and ensure all sales processes are optimized. Cross-functional Collaboration : Work closely with SDR, Advisory Services, and Client Services teams to align on initiatives and enhance client engagement. Growth and Retention : Partner with Strategic leadership across regions to promote account world class retention and drive organic growth. What Will I Bring to the Team? 10+ years of experience in full-funnel go-to-market strategy within SaaS and/or DaaS sales, ideally managing a global business unit Proven track record of leading high-performing commercial teams, achieving consistent growth targets Strong experience in complex deal management, including RFPs and multi-million-dollar contracts Metrics-driven leadership style with a focus on team growth, sales performance, and reporting Ability to inspire and lead through culture transformation and change management initiatives
Feb 10, 2025
Full time
Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions are used by companies like Google, eBay, and Adidas. We help our customers succeed in today's digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the New York Stock Exchange, and we haven't stopped growing since! We're seeking a Director, Strategic Sales Team - EMEA to lead and expand our Strategic Sales efforts across the region. Reporting to our SVP and GM, EMEA, you'll build and manage a world-class Strategic Sales team, driving growth for strategic accounts across global markets. Responsibilities Team Building : Recruit, onboard, and manage a high-performing Strategic Sales team (account managers & account executives), equipping them with ongoing sales process, sales strategy, product, and industry training. Strategy Development : Collaborate with the GM to develop and execute a go-to-market strategy that drives account expansion within EMEA. Performance and Optimization : Conduct pipeline reviews, deal reviews to maintain forecast accuracy, identify areas for improvement, and ensure all sales processes are optimized. Cross-functional Collaboration : Work closely with SDR, Advisory Services, and Client Services teams to align on initiatives and enhance client engagement. Growth and Retention : Partner with Strategic leadership across regions to promote account world class retention and drive organic growth. What Will I Bring to the Team? 10+ years of experience in full-funnel go-to-market strategy within SaaS and/or DaaS sales, ideally managing a global business unit Proven track record of leading high-performing commercial teams, achieving consistent growth targets Strong experience in complex deal management, including RFPs and multi-million-dollar contracts Metrics-driven leadership style with a focus on team growth, sales performance, and reporting Ability to inspire and lead through culture transformation and change management initiatives
We are seeking an exceptional Digital Marketing Executive to join the Maybourne Head Office Marketing team. What will you write in your Maybourne story? Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and Surrenne. At Maybourne, it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality. We are building on the reputation of our heritage properties by realizing a global vision to lead the future of luxury, curating distinctive and enriching experiences, from developing our digital capabilities and superior insights to enhancing our unmatched guest experience, to growing the number of hotels, spas, and residences around the world. Who thrives here? You are passionate about our work that drives us to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to detail to anticipate what others need. You are looking for a career, not a job. The Maybourne experience You will find a supportive, fun, and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. The main role of Digital Marketing Executive is to provide a range of support and administrative functions to the Digital Marketing team across a variety of disciplines - including content management across all hotel websites, proofreading and copywriting, and developing and implementing email marketing campaigns. Main Duties & Responsibilities Main responsibilities of the Digital Marketing Executive role include but are not limited to: Prepare and format senior leadership presentations, reports, and other business documents. Ensure accuracy, confidentiality, and adherence to company standards. Work with the CRM Manager and CRM Executive in overseeing Maybourne's B2C and B2B email newsletters - gathering content, briefing agency partners, proofreading copy, and deploying campaigns. Assist with the maintenance and updating of third-party listings including consortia with the latest news and offers from Maybourne's hotels. Assist with content management of all Maybourne websites - previous CMS and ESP experience is desirable. Work with the wider marketing team on large project rollouts. Conduct and evaluate competitive analysis and research. Entry Requirements Successful candidates for our Digital Marketing Executive opportunity will: Proven Track Record: A history of developing and delivering brand campaigns that have effectively driven results and enhanced brand visibility. Creative Process Management: Demonstrated experience in overseeing the creative process from briefing to execution, ensuring content aligns with strategic goals. Strong Organisational Skills: An ability to prioritise tasks efficiently while maintaining meticulous attention to detail, even when under tight deadlines. High Motivation: An eager learner who brings curiosity into their role daily, constantly seeking knowledge expansion and professional growth. A user-focused way of working to ensure the best possible digital experiences for our guests; experience of using UX and experimentation tools is a plus. Strong analytical and numerical skills, a solid knowledge of Google Analytics and Excel is desirable. Fluent in written and spoken English, with excellent attention to detail. Knowledge of French is desirable. Benefits Package Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication, we offer you: Excellent salary package. Family-friendly company policies including enhanced Maternity and Paternity Pay. Holiday allowance increase after 3 and 5 years of service. Travel Season Ticket Loans. Pension Scheme . Health and Wellbeing Support Subsidised monthly Podiatrist and Masseuse treatments. Eye test vouchers and contributions towards glasses . 24-hour colleague assistance helpline. On and off-site Occupational Health Service. Death in Service salary contribution. Various wellbeing activities focused on mental and physical health. A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals. Recognition and Career Development Instant colleague recognition and award programme with generous prizes. Colleague of the month nominations with generous prizes. Additional paid day off to celebrate your Birthday. Internal transfer and promotion opportunities. In-house training and development team with a strong focus on career progression and personal growth. Long service awards. Preferential room rates per overnight stay for yourself or your family across Maybourne. Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars. 50% Food and Beverage discount across Maybourne. Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.). Wedding and Baby gifts. Retirement functions. Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Feb 10, 2025
Full time
We are seeking an exceptional Digital Marketing Executive to join the Maybourne Head Office Marketing team. What will you write in your Maybourne story? Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and Surrenne. At Maybourne, it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality. We are building on the reputation of our heritage properties by realizing a global vision to lead the future of luxury, curating distinctive and enriching experiences, from developing our digital capabilities and superior insights to enhancing our unmatched guest experience, to growing the number of hotels, spas, and residences around the world. Who thrives here? You are passionate about our work that drives us to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to detail to anticipate what others need. You are looking for a career, not a job. The Maybourne experience You will find a supportive, fun, and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. The main role of Digital Marketing Executive is to provide a range of support and administrative functions to the Digital Marketing team across a variety of disciplines - including content management across all hotel websites, proofreading and copywriting, and developing and implementing email marketing campaigns. Main Duties & Responsibilities Main responsibilities of the Digital Marketing Executive role include but are not limited to: Prepare and format senior leadership presentations, reports, and other business documents. Ensure accuracy, confidentiality, and adherence to company standards. Work with the CRM Manager and CRM Executive in overseeing Maybourne's B2C and B2B email newsletters - gathering content, briefing agency partners, proofreading copy, and deploying campaigns. Assist with the maintenance and updating of third-party listings including consortia with the latest news and offers from Maybourne's hotels. Assist with content management of all Maybourne websites - previous CMS and ESP experience is desirable. Work with the wider marketing team on large project rollouts. Conduct and evaluate competitive analysis and research. Entry Requirements Successful candidates for our Digital Marketing Executive opportunity will: Proven Track Record: A history of developing and delivering brand campaigns that have effectively driven results and enhanced brand visibility. Creative Process Management: Demonstrated experience in overseeing the creative process from briefing to execution, ensuring content aligns with strategic goals. Strong Organisational Skills: An ability to prioritise tasks efficiently while maintaining meticulous attention to detail, even when under tight deadlines. High Motivation: An eager learner who brings curiosity into their role daily, constantly seeking knowledge expansion and professional growth. A user-focused way of working to ensure the best possible digital experiences for our guests; experience of using UX and experimentation tools is a plus. Strong analytical and numerical skills, a solid knowledge of Google Analytics and Excel is desirable. Fluent in written and spoken English, with excellent attention to detail. Knowledge of French is desirable. Benefits Package Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication, we offer you: Excellent salary package. Family-friendly company policies including enhanced Maternity and Paternity Pay. Holiday allowance increase after 3 and 5 years of service. Travel Season Ticket Loans. Pension Scheme . Health and Wellbeing Support Subsidised monthly Podiatrist and Masseuse treatments. Eye test vouchers and contributions towards glasses . 24-hour colleague assistance helpline. On and off-site Occupational Health Service. Death in Service salary contribution. Various wellbeing activities focused on mental and physical health. A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals. Recognition and Career Development Instant colleague recognition and award programme with generous prizes. Colleague of the month nominations with generous prizes. Additional paid day off to celebrate your Birthday. Internal transfer and promotion opportunities. In-house training and development team with a strong focus on career progression and personal growth. Long service awards. Preferential room rates per overnight stay for yourself or your family across Maybourne. Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars. 50% Food and Beverage discount across Maybourne. Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.). Wedding and Baby gifts. Retirement functions. Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head of Design - Up to £60,000 DOE - London (Hybrid) The Role Are you ready to shape the future of design for a leading brand? Do you have the creativity and leadership skills to bring our vision to life across all platforms? If so, this could be the perfect opportunity for you! Cult Furniture, an SME with sky-high ambitions are looking for a Head of Design to drive our digital presence, visual identity, and creative direction. In this role, you'll be responsible for overseeing all aspects of our design team and ensuring that our brand's visual identity is consistent and engaging. You'll work closely with our marketing, product, and sales teams to develop creative strategies that resonate with our target audience. If you're a creative leader ready to make an impact, we want to hear from you. Key Responsibilities: Team Leadership & Management: Guide, mentor, and inspire our in-house design team, fostering a collaborative and innovative environment. Design Oversight: Review, approve, and provide feedback on all design projects to maintain high standards across all outputs. Brand Consistency: Ensure all design work aligns with our brand guidelines and reflects our style and ethos. Creative Development: Stay current with design trends, bringing fresh ideas to push the brand forward. Software Expertise: Use advanced skills in Adobe Photoshop, InDesign, Illustrator, and other relevant software to refine design work. Coding Skills: Apply basic HTML, CSS, and JavaScript skills to enhance digital design and collaborate effectively with the web development team. Problem-Solving & Process Improvement: Identify areas for improvement in design workflows and implement solutions to increase team efficiency. Cross-Department Collaboration: Work with marketing, product, and sales teams to ensure cohesive design strategies. Team Building & Idea Generation: Lead team meetings to encourage creativity and continuous improvement. The Company At Cult Furniture, we're not just another furniture retailer; we're a movement towards design equality. As risk takers we believe in breaking barriers and celebrating diversity, creating spaces where everyone feels welcome to express their unique style. We are the champion for all, where design and affordability goes hand in hand, we're here to empower our vibrant community to create their dream homes - because Cult is for everyone. The Person Experience in a senior design role, ideally as a Head of Design or Design Manager. Strong skills in Adobe Photoshop, InDesign, and Illustrator. Basic knowledge of HTML, CSS, and JavaScript; experience with Shopify Plus is a plus. Proven track record of managing and mentoring design teams. Exceptional attention to detail and adaptability to brand-specific needs. Organised and able to handle multiple projects simultaneously. Strong communicator with the ability to convey design concepts to all stakeholders. Proactive and problem-solving mindset with a focus on team building and process improvement.
Feb 10, 2025
Full time
Head of Design - Up to £60,000 DOE - London (Hybrid) The Role Are you ready to shape the future of design for a leading brand? Do you have the creativity and leadership skills to bring our vision to life across all platforms? If so, this could be the perfect opportunity for you! Cult Furniture, an SME with sky-high ambitions are looking for a Head of Design to drive our digital presence, visual identity, and creative direction. In this role, you'll be responsible for overseeing all aspects of our design team and ensuring that our brand's visual identity is consistent and engaging. You'll work closely with our marketing, product, and sales teams to develop creative strategies that resonate with our target audience. If you're a creative leader ready to make an impact, we want to hear from you. Key Responsibilities: Team Leadership & Management: Guide, mentor, and inspire our in-house design team, fostering a collaborative and innovative environment. Design Oversight: Review, approve, and provide feedback on all design projects to maintain high standards across all outputs. Brand Consistency: Ensure all design work aligns with our brand guidelines and reflects our style and ethos. Creative Development: Stay current with design trends, bringing fresh ideas to push the brand forward. Software Expertise: Use advanced skills in Adobe Photoshop, InDesign, Illustrator, and other relevant software to refine design work. Coding Skills: Apply basic HTML, CSS, and JavaScript skills to enhance digital design and collaborate effectively with the web development team. Problem-Solving & Process Improvement: Identify areas for improvement in design workflows and implement solutions to increase team efficiency. Cross-Department Collaboration: Work with marketing, product, and sales teams to ensure cohesive design strategies. Team Building & Idea Generation: Lead team meetings to encourage creativity and continuous improvement. The Company At Cult Furniture, we're not just another furniture retailer; we're a movement towards design equality. As risk takers we believe in breaking barriers and celebrating diversity, creating spaces where everyone feels welcome to express their unique style. We are the champion for all, where design and affordability goes hand in hand, we're here to empower our vibrant community to create their dream homes - because Cult is for everyone. The Person Experience in a senior design role, ideally as a Head of Design or Design Manager. Strong skills in Adobe Photoshop, InDesign, and Illustrator. Basic knowledge of HTML, CSS, and JavaScript; experience with Shopify Plus is a plus. Proven track record of managing and mentoring design teams. Exceptional attention to detail and adaptability to brand-specific needs. Organised and able to handle multiple projects simultaneously. Strong communicator with the ability to convey design concepts to all stakeholders. Proactive and problem-solving mindset with a focus on team building and process improvement.
Client Director - Global Broking Centre - Surety We're Hiring! Aon's Global Broking Centre are currently recruiting a Client Director to join our Surety team based in London. You will be responsible for the day to day running of the account (client service) in collaboration with other team colleagues, and will include client retention objectives, new business development and co-ordinating and contributing to the marketing and negotiation of business within the Surety Market. This is a hybrid role with the flexibility to work both virtually and from our London office. Global Broking Centre - London The Global Broking Centre in London is an integral part of Aon's global broking strategy. The GBC provides colleagues from across the Aon network with access to specialist brokers and client managers, dedicated client solutions and thought leadership, and significant global insurance capacity. The GBC works with network colleagues to deliver market-leading solutions to Aon clients, creating a competitive advantage in our placement strategies worldwide. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Some of your key responsibilities will include: Client management and broking, serving a diversified portfolio of clients produced on a wholesale and retail basis, including both renewals and new business. Leading impactful renewal strategy meetings and delivering UK surety market roadshows that showcase exceptional care to deliver market outperformance for our clients. Understanding the Client's business and surety requirements and providing technical advice to Clients/Networks. Provide account and brokerage services to new and existing Aon surety accounts. Proactively advise the client of opportunities to improve on existing surety program through re-marketing of bonds as needed. Ensure client retention and year over year book growth through penetration opportunities or new business growth is the key business result in which performance is measured. Receives requests from clients, prepares placement submissions that requires the broker to describe the background and organisation of a company, complete an outline of the risk analysis of the types of bonds required. Justify the extension of surety credit through the financial analysis of the client's audit and then make a recommendation of the terms, conditions, pricing, collateral, if required, and indemnity to support the transaction. Evaluates the financial condition of the client, the nature of the underlying risk, compares it to the credit liability associated with the request or program offering then independently decides which insurer to approach for terms and conditions. Then conveys the terms and conditions to the client and assists with rate/collateral benchmarking and negotiation of indemnity language. Negotiate terms, obtain quotations and place new and renewal business within the Surety market. Ensure compliance with Aon standards and Business Practice Guidelines. Regularly meet with markets, understand how they price their products, the capacity they have available for each bond type and understand the nuances of surety market indemnity agreement. From a sales perspective, the broker serves as point of contact for other Aon colleagues to assist in advising their clients regarding surety matters, placing new bonds, or routing to other practice groups as needed. Working closely with Surety clients to ensure our global best practice is achieved. General: The use of AonBonLink (ABL)/ Aon proprietary systems. File maintenance and management including marketing sheets. KPI management. Providing checklists/instructions/calculations to Client Service Delivery and Processing Teams. Overnight travel may be required and the ability to attend occasional meetings and social or industry events. Comply with regulatory and other standards as directed by line management, and responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. The Team The UK Surety team comprises of 9 colleagues with various levels of experience and expertise. The team serves a wide portfolio of clients emanating from across the UK, EMEA and North America, in collaboration with our Retail networks in key Global hubs. This is an exciting opportunity to join an enthusiastic team, in growth mode, within a Surety market that continues to diversify and grow. Skills and experience that will lead to success Excellent level of technical knowledge in Surety. Minimum of 5 years of surety validated experience encouraged with prior underwriting or brokerage experience preferred. Understanding of financial and accounting principles with the ability to demonstrate sound business judgment in the evaluation of the financial condition, credit history, and experience of accounts. Exceptional negotiation skills and experience in layering complex programmes. Organised, with the ability to prioritise work, delivering accurately and on time. Excellent Client Service skills. Ability to interpret and use data effectively. Excellent relationships and knowledge of the UK Surety market with the ability to build and maintain good business relationships. Good analytical and problem-solving skills. Effective communication and presentation skills. Ability to work well as part of a team and with network offices. Demonstrates integrity and professionalism. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.
Feb 10, 2025
Full time
Client Director - Global Broking Centre - Surety We're Hiring! Aon's Global Broking Centre are currently recruiting a Client Director to join our Surety team based in London. You will be responsible for the day to day running of the account (client service) in collaboration with other team colleagues, and will include client retention objectives, new business development and co-ordinating and contributing to the marketing and negotiation of business within the Surety Market. This is a hybrid role with the flexibility to work both virtually and from our London office. Global Broking Centre - London The Global Broking Centre in London is an integral part of Aon's global broking strategy. The GBC provides colleagues from across the Aon network with access to specialist brokers and client managers, dedicated client solutions and thought leadership, and significant global insurance capacity. The GBC works with network colleagues to deliver market-leading solutions to Aon clients, creating a competitive advantage in our placement strategies worldwide. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Some of your key responsibilities will include: Client management and broking, serving a diversified portfolio of clients produced on a wholesale and retail basis, including both renewals and new business. Leading impactful renewal strategy meetings and delivering UK surety market roadshows that showcase exceptional care to deliver market outperformance for our clients. Understanding the Client's business and surety requirements and providing technical advice to Clients/Networks. Provide account and brokerage services to new and existing Aon surety accounts. Proactively advise the client of opportunities to improve on existing surety program through re-marketing of bonds as needed. Ensure client retention and year over year book growth through penetration opportunities or new business growth is the key business result in which performance is measured. Receives requests from clients, prepares placement submissions that requires the broker to describe the background and organisation of a company, complete an outline of the risk analysis of the types of bonds required. Justify the extension of surety credit through the financial analysis of the client's audit and then make a recommendation of the terms, conditions, pricing, collateral, if required, and indemnity to support the transaction. Evaluates the financial condition of the client, the nature of the underlying risk, compares it to the credit liability associated with the request or program offering then independently decides which insurer to approach for terms and conditions. Then conveys the terms and conditions to the client and assists with rate/collateral benchmarking and negotiation of indemnity language. Negotiate terms, obtain quotations and place new and renewal business within the Surety market. Ensure compliance with Aon standards and Business Practice Guidelines. Regularly meet with markets, understand how they price their products, the capacity they have available for each bond type and understand the nuances of surety market indemnity agreement. From a sales perspective, the broker serves as point of contact for other Aon colleagues to assist in advising their clients regarding surety matters, placing new bonds, or routing to other practice groups as needed. Working closely with Surety clients to ensure our global best practice is achieved. General: The use of AonBonLink (ABL)/ Aon proprietary systems. File maintenance and management including marketing sheets. KPI management. Providing checklists/instructions/calculations to Client Service Delivery and Processing Teams. Overnight travel may be required and the ability to attend occasional meetings and social or industry events. Comply with regulatory and other standards as directed by line management, and responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. The Team The UK Surety team comprises of 9 colleagues with various levels of experience and expertise. The team serves a wide portfolio of clients emanating from across the UK, EMEA and North America, in collaboration with our Retail networks in key Global hubs. This is an exciting opportunity to join an enthusiastic team, in growth mode, within a Surety market that continues to diversify and grow. Skills and experience that will lead to success Excellent level of technical knowledge in Surety. Minimum of 5 years of surety validated experience encouraged with prior underwriting or brokerage experience preferred. Understanding of financial and accounting principles with the ability to demonstrate sound business judgment in the evaluation of the financial condition, credit history, and experience of accounts. Exceptional negotiation skills and experience in layering complex programmes. Organised, with the ability to prioritise work, delivering accurately and on time. Excellent Client Service skills. Ability to interpret and use data effectively. Excellent relationships and knowledge of the UK Surety market with the ability to build and maintain good business relationships. Good analytical and problem-solving skills. Effective communication and presentation skills. Ability to work well as part of a team and with network offices. Demonstrates integrity and professionalism. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.
Vice President - Trade & Working Capital Sales Apply locations London time type Full time posted on Posted 3 Days Ago job requisition id -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. OVERVIEW OF THE DEPARTMENT/SECTION MUFG has a developing and thriving Transactional Banking business, headquartered in Tokyo and spanning all continents. Transaction Banking, EMEA (incorporating Europe, Middle East and Africa) forms part of MUFG's Global Transaction Banking Division. Our key responsibilities are to drive regional business and support global & regional clients with Transaction Banking solutions for Cash and Liquidity Management, Foreign Exchange, Trade and Working Capital through a comprehensive suite of proprietary and 3rd party digital channels. We support our local and international cash management services for our Corporate, FI and NBFI client base. Transaction Banking EMEA consists of Trade, Working Capital, Cash and Liquidity Management solutions for our chosen client base and comprises of product, sales, implementation, client services, planning and risk functions. MAIN PURPOSE OF THE ROLE Responsible and accountable as a Business Development Manager - "BDM" (Trade & Working Capital Finance) for working with coverage bankers and product partners in growing the baseline of Transaction Banking EMEA's business with a designated portfolio of existing clients ("sales") and to identify and develop new client and business acquisition ("origination") across a mix of global corporate clients primarily based in Europe and Africa but managed out of the UK. Role holder will be a SME in trade and working capital finance solutions and applicable UK &/European regulatory landscape. The Sales BDM is a key transaction banking product contact point for coverage partners and clients. KEY RESPONSIBILITIES 'Sales' - Responsible and accountable for growing the baseline of trade finance revenues and enhance returns from existing clients in a designated portfolio to meet individual and EMEA team regional/booking center targets in addition to origination of the same into the MUFG global network. 'Origination' - Responsible and accountable for working with the coverage partners across the EMEA region to identify and acquire new trade & working capital clients and new to bank business opportunities with existing clients in a designated portfolio to meet individual and EMEA team regional/booking center & global 'network' targets. Accountable for defining and executing client strategy for a designated client portfolio including account and wallet planning progression, identifying key targets and focus solutions in collaboration with coverage and product partners. Responsible for achieving individual pipeline targets and demonstrate role model pipeline management skills and behaviors across all trade & working capital products and solutions. Responsible for diversifying the revenue source of a designated client portfolio by cross selling the entire suite of trade & working products and avoiding selling just one or two products in pipelines and mandated business. Responsible for manage the process of responding to regional and global RFIs/RFPs on a designated client portfolio while coordinating input from across the GTB functions and regions. Accountable for developing strong, effective working relationships across all key stakeholder groups, including transaction banking product, client implementation, risk, coverage, compliance, legal etc. within EMEA and across the other regions. Be the first line of defense in the mitigation of all trade and working capital deal related matters on a designated client portfolio pertaining to compliance, legal and risk and to share learnings within the wider Transaction Banking UK sales team. Escalate any supposed weaknesses or breaches and work with appropriate colleagues to pro-actively contribute to the continual improvement of our risk identification and management framework and processes. Fluency in industry, risk, technology and funding issues impacting treasury, finance, procurement and risk elements of corporate treasury, finance and procurement centers. Working capital fluency, identification of strategies and collaboration across the bank product partners outside Transaction Banking to deliver a one MUFG proposition. Responsible for formulating and providing coaching and/or training to appropriate team members and internal stakeholders to ensure the continual up-tiering of the level of understanding of trade and working capital within MUFG and also the sophistication of our planning, sales and origination efforts. Represent MUFG trade and working capital at internal and external industry and client events. WORK EXPERIENCE Essential: A minimum of 7 - 10 years Vice President level trade and working capital sales experience at a Tier 1 global financial institution. Proven track record of adapting to different operating environment and market conditions. Experience of senior client global corporate / MNC & FIG sales and management within a comparable trade and working capital sales role. Demonstrated revenue growth across a 2-year business cycle and ongoing enhancement of critical factors such as new to bank revenue, utilization, balance sheet optimization and diversification of cross sell revenue. SME knowledge of European, African and Asia markets including competitive landscape. Preferred: Experience within transaction banking environments and use of emerging technology solutions an advantage. SKILLS AND EXPERIENCE Functional / Technical Competencies: Essential Strong technical knowledge across all trade and working capital finance products, regulatory and industry trends. Solid experience with platforms - bank owned as well as third party and emerging working capital finance themes and technology. Strong knowledge of changing regulatory and industry climate in terms of Basel 3.1, CRD 6 etc. Developed influence and negotiation skills. Strong communication and able to operate at all levels - written, verbal, presentation material etc. Strong understanding of risk and market environments across the trade and working capital spectrum - including credit, legal, compliance, implementation, operations etc. Strong analytical skills to aggregate, collate and make actionable insights from complex clients and market data to identify opportunity, client efficiencies and bank/client mutual benefit. Experienced in active participation in business & credit committee reviews. PERSONAL REQUIREMENTS Excellent communication skills. Results driven, with a strong sense of accountability. A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly. Strong decision making skills, the ability to demonstrate sound judgement. A structured and logical approach to work. Strong problem solving skills. A creative and innovative approach to work. Excellent interpersonal skills. The ability to manage large workloads and tight deadlines. Excellent attention to detail and accuracy. A calm approach, with the ability to perform well in a pressurized environment. Strong numerical skills. Excellent Microsoft Office skills. We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Feb 10, 2025
Full time
Vice President - Trade & Working Capital Sales Apply locations London time type Full time posted on Posted 3 Days Ago job requisition id -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. OVERVIEW OF THE DEPARTMENT/SECTION MUFG has a developing and thriving Transactional Banking business, headquartered in Tokyo and spanning all continents. Transaction Banking, EMEA (incorporating Europe, Middle East and Africa) forms part of MUFG's Global Transaction Banking Division. Our key responsibilities are to drive regional business and support global & regional clients with Transaction Banking solutions for Cash and Liquidity Management, Foreign Exchange, Trade and Working Capital through a comprehensive suite of proprietary and 3rd party digital channels. We support our local and international cash management services for our Corporate, FI and NBFI client base. Transaction Banking EMEA consists of Trade, Working Capital, Cash and Liquidity Management solutions for our chosen client base and comprises of product, sales, implementation, client services, planning and risk functions. MAIN PURPOSE OF THE ROLE Responsible and accountable as a Business Development Manager - "BDM" (Trade & Working Capital Finance) for working with coverage bankers and product partners in growing the baseline of Transaction Banking EMEA's business with a designated portfolio of existing clients ("sales") and to identify and develop new client and business acquisition ("origination") across a mix of global corporate clients primarily based in Europe and Africa but managed out of the UK. Role holder will be a SME in trade and working capital finance solutions and applicable UK &/European regulatory landscape. The Sales BDM is a key transaction banking product contact point for coverage partners and clients. KEY RESPONSIBILITIES 'Sales' - Responsible and accountable for growing the baseline of trade finance revenues and enhance returns from existing clients in a designated portfolio to meet individual and EMEA team regional/booking center targets in addition to origination of the same into the MUFG global network. 'Origination' - Responsible and accountable for working with the coverage partners across the EMEA region to identify and acquire new trade & working capital clients and new to bank business opportunities with existing clients in a designated portfolio to meet individual and EMEA team regional/booking center & global 'network' targets. Accountable for defining and executing client strategy for a designated client portfolio including account and wallet planning progression, identifying key targets and focus solutions in collaboration with coverage and product partners. Responsible for achieving individual pipeline targets and demonstrate role model pipeline management skills and behaviors across all trade & working capital products and solutions. Responsible for diversifying the revenue source of a designated client portfolio by cross selling the entire suite of trade & working products and avoiding selling just one or two products in pipelines and mandated business. Responsible for manage the process of responding to regional and global RFIs/RFPs on a designated client portfolio while coordinating input from across the GTB functions and regions. Accountable for developing strong, effective working relationships across all key stakeholder groups, including transaction banking product, client implementation, risk, coverage, compliance, legal etc. within EMEA and across the other regions. Be the first line of defense in the mitigation of all trade and working capital deal related matters on a designated client portfolio pertaining to compliance, legal and risk and to share learnings within the wider Transaction Banking UK sales team. Escalate any supposed weaknesses or breaches and work with appropriate colleagues to pro-actively contribute to the continual improvement of our risk identification and management framework and processes. Fluency in industry, risk, technology and funding issues impacting treasury, finance, procurement and risk elements of corporate treasury, finance and procurement centers. Working capital fluency, identification of strategies and collaboration across the bank product partners outside Transaction Banking to deliver a one MUFG proposition. Responsible for formulating and providing coaching and/or training to appropriate team members and internal stakeholders to ensure the continual up-tiering of the level of understanding of trade and working capital within MUFG and also the sophistication of our planning, sales and origination efforts. Represent MUFG trade and working capital at internal and external industry and client events. WORK EXPERIENCE Essential: A minimum of 7 - 10 years Vice President level trade and working capital sales experience at a Tier 1 global financial institution. Proven track record of adapting to different operating environment and market conditions. Experience of senior client global corporate / MNC & FIG sales and management within a comparable trade and working capital sales role. Demonstrated revenue growth across a 2-year business cycle and ongoing enhancement of critical factors such as new to bank revenue, utilization, balance sheet optimization and diversification of cross sell revenue. SME knowledge of European, African and Asia markets including competitive landscape. Preferred: Experience within transaction banking environments and use of emerging technology solutions an advantage. SKILLS AND EXPERIENCE Functional / Technical Competencies: Essential Strong technical knowledge across all trade and working capital finance products, regulatory and industry trends. Solid experience with platforms - bank owned as well as third party and emerging working capital finance themes and technology. Strong knowledge of changing regulatory and industry climate in terms of Basel 3.1, CRD 6 etc. Developed influence and negotiation skills. Strong communication and able to operate at all levels - written, verbal, presentation material etc. Strong understanding of risk and market environments across the trade and working capital spectrum - including credit, legal, compliance, implementation, operations etc. Strong analytical skills to aggregate, collate and make actionable insights from complex clients and market data to identify opportunity, client efficiencies and bank/client mutual benefit. Experienced in active participation in business & credit committee reviews. PERSONAL REQUIREMENTS Excellent communication skills. Results driven, with a strong sense of accountability. A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly. Strong decision making skills, the ability to demonstrate sound judgement. A structured and logical approach to work. Strong problem solving skills. A creative and innovative approach to work. Excellent interpersonal skills. The ability to manage large workloads and tight deadlines. Excellent attention to detail and accuracy. A calm approach, with the ability to perform well in a pressurized environment. Strong numerical skills. Excellent Microsoft Office skills. We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Please submit your application in English. This role is part of our eBay Inhouse team, where you will be employed by DEPT and embedded into eBay's CRM team. JOB PURPOSE As an eBay Account Director you will manage the strategy, creative development, delivery and optimisation of CRM campaigns to engage customers to buy and sell on eBay. You will be responsible for how eBay presents themselves to their customers every day and at key retail moments via CRM channels. You will lead and inspire a team of Campaign Managers who will be responsible for the execution of your strategic campaign direction. The right candidate will be experienced in developing and overseeing the end to end creative process from strategy to execution, and be proactive in recommending how we engage our customers and leverage testing and technology to improve campaign performance and deliver on best practice digital. KEY RESPONSIBILITIES Translating business propositions into inspiring and engaging marketing campaign plans and executing these across owned channels (onsite, mweb, app and email). Evolution of creative campaign development based on consumer insight, ensuring alignment with brand guidelines. Developing channel plans and optimising campaigns across digital channels. Management of internal stakeholder relationships to meet briefing deadlines and ensure campaigns are delivered on time and of the highest quality. Improvement of campaign personalisation and targeting to maximise relevancy and performance across different customer segments. Working with the planning and propositions team to identify consumer patterns and trends to ensure all customer audience segments receive relevant content. Presentation of campaigns to senior stakeholders to engage, influence and inspire. Management of cross-functional relationships and proactively coaching other members of the team to deliver best in-class marketing campaigns. Management of new tech development onboarding - staying ahead of the curve on the product roadmap. Own and optimise all digital marketing activity, across channels to deliver the best possible outcomes. Analysis of real-time channel performance and in-depth post-campaign analysis. Provide actionable insights and learnings for ongoing campaign optimisation. Operate as a creative adviser and technical expert to the marketing leadership team. Act as brand guardian for all owned channel activity. Always look for ways to improve the performance of each channel and of the campaign overall. WHAT WE ARE LOOKING FOR Extensive experience gained in a marketing role. We're looking for someone who thrives on identifying and implementing innovative marketing tactics to deliver commercial results. An in-depth knowledge of B2C marketing and campaign delivery, blending technical expertise and knowledge of customer engagement tactics, is essential. Proven experience in translating marketing propositions to best in class marketing campaigns. Proven experience in defining the owned channel execution strategy, planning and subsequent execution of large-scale multi-channel retail campaigns e.g. Christmas, Black Friday. Experience in owning the go to market plan for large scale campaigns requiring collaboration and alignment across multiple business functions and regions. Experience in campaign optimisation and in-depth post-campaign analysis to drive the best possible outcomes and ensure clear and actionable learnings. Customer centricity - ability to provide customer-driven thinking while being operationally focused to drive execution. Independent and creative problem solver who is passionate about enhancing the user experience. Expert in digital marketing with proven track record of delivering impactful, integrated multi-channel campaigns. Technical understanding of digital marketing platforms, email marketing, dynamic content, segmentation, integration and activation. Fluency in both German and English is required. WE OFFER A flexible, hybrid working policy. A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DIVERSITY, EQUITY & INCLUSION At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .
Feb 10, 2025
Full time
Please submit your application in English. This role is part of our eBay Inhouse team, where you will be employed by DEPT and embedded into eBay's CRM team. JOB PURPOSE As an eBay Account Director you will manage the strategy, creative development, delivery and optimisation of CRM campaigns to engage customers to buy and sell on eBay. You will be responsible for how eBay presents themselves to their customers every day and at key retail moments via CRM channels. You will lead and inspire a team of Campaign Managers who will be responsible for the execution of your strategic campaign direction. The right candidate will be experienced in developing and overseeing the end to end creative process from strategy to execution, and be proactive in recommending how we engage our customers and leverage testing and technology to improve campaign performance and deliver on best practice digital. KEY RESPONSIBILITIES Translating business propositions into inspiring and engaging marketing campaign plans and executing these across owned channels (onsite, mweb, app and email). Evolution of creative campaign development based on consumer insight, ensuring alignment with brand guidelines. Developing channel plans and optimising campaigns across digital channels. Management of internal stakeholder relationships to meet briefing deadlines and ensure campaigns are delivered on time and of the highest quality. Improvement of campaign personalisation and targeting to maximise relevancy and performance across different customer segments. Working with the planning and propositions team to identify consumer patterns and trends to ensure all customer audience segments receive relevant content. Presentation of campaigns to senior stakeholders to engage, influence and inspire. Management of cross-functional relationships and proactively coaching other members of the team to deliver best in-class marketing campaigns. Management of new tech development onboarding - staying ahead of the curve on the product roadmap. Own and optimise all digital marketing activity, across channels to deliver the best possible outcomes. Analysis of real-time channel performance and in-depth post-campaign analysis. Provide actionable insights and learnings for ongoing campaign optimisation. Operate as a creative adviser and technical expert to the marketing leadership team. Act as brand guardian for all owned channel activity. Always look for ways to improve the performance of each channel and of the campaign overall. WHAT WE ARE LOOKING FOR Extensive experience gained in a marketing role. We're looking for someone who thrives on identifying and implementing innovative marketing tactics to deliver commercial results. An in-depth knowledge of B2C marketing and campaign delivery, blending technical expertise and knowledge of customer engagement tactics, is essential. Proven experience in translating marketing propositions to best in class marketing campaigns. Proven experience in defining the owned channel execution strategy, planning and subsequent execution of large-scale multi-channel retail campaigns e.g. Christmas, Black Friday. Experience in owning the go to market plan for large scale campaigns requiring collaboration and alignment across multiple business functions and regions. Experience in campaign optimisation and in-depth post-campaign analysis to drive the best possible outcomes and ensure clear and actionable learnings. Customer centricity - ability to provide customer-driven thinking while being operationally focused to drive execution. Independent and creative problem solver who is passionate about enhancing the user experience. Expert in digital marketing with proven track record of delivering impactful, integrated multi-channel campaigns. Technical understanding of digital marketing platforms, email marketing, dynamic content, segmentation, integration and activation. Fluency in both German and English is required. WE OFFER A flexible, hybrid working policy. A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DIVERSITY, EQUITY & INCLUSION At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .
Our client, an incredibly successful Health & Wellness business who have, in the last 5 years, developed a refreshing, tasty gummy solution to help boost vitamin levels in their client base, are looking to recruit an FMCG industry-experienced, personable Senior National Account Manager to join their growing team. Working in an incredibly swanky Central London office, with the autonomy to manage your own diary when meeting with clients, this is an incredible opportunity for the right candidate! Our client boasts 16 FTE (in a wider office of 35-40 FTE), and are already stocked in huge retailers including Tesco, Asda and Holland & Barrett. While continuing to develop new business with larger retailers and smaller wholesale accounts, they are actively seeking the perfect candidate to oversee 2/3 of their largest clients, ensuring both continued satisfaction and account growth. In a nutshell, your responsibilities will include: Managing and developing strategic relationships with key accounts, driving sales growth and brand loyalty Acting as the primary point of contact for accounts, ensuring exceptional service and support Creating and executing account plans that align with overall business objectives and sales targets Identifying growth opportunities within existing accounts, and developing strategies to capitalize on them Negotiating joint business plans, pricing, and promotional agreements to maximize profitability and market share Collaborating with cross-functional teams to ensure the successful execution of account plans Monitoring market trends and competitor activities to inform account strategies Providing insights to senior management on market dynamics and customer needs Ensuring that commercial business plans are up-to-date, leveraging all relevant data and insights. If the plans are off track, generating solutions to drive profitable growth Tracking account performance metrics and preparing regular reports on sales results and forecasts Utilizing data to refine strategies and improve overall account performance Working closely with marketing, product development, and supply chain teams to ensure alignment and support for account initiatives Participating in product launches and promotional campaigns to drive account engagement Acting as a champion for customer needs within the business, advocating for solutions that enhance their experience In order to be considered for this position, it is ESSENTIAL that you have the following: Experience of managing/growing UK Retail/Wholesale accounts (within Health & Wellness ideal, however open to other categories!) Established connections/relationships with major UK Grocers (Tesco/Sainsbury's, etc) Experience of conducting regular business reviews with external clients Strong negotiation skills Ability to align account strategies with business objectives Fun, sociable personality Results-driven mindset, with experience of exceeding sales targets In addition to a very competitive basic salary, our client is also offering a 20% bonus, paid in 3 x instalments over the calendar year. The bonus is more than achievable, and has been paid out in full for each of the last 3 years! Our client is looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience! - David Blake
Feb 10, 2025
Full time
Our client, an incredibly successful Health & Wellness business who have, in the last 5 years, developed a refreshing, tasty gummy solution to help boost vitamin levels in their client base, are looking to recruit an FMCG industry-experienced, personable Senior National Account Manager to join their growing team. Working in an incredibly swanky Central London office, with the autonomy to manage your own diary when meeting with clients, this is an incredible opportunity for the right candidate! Our client boasts 16 FTE (in a wider office of 35-40 FTE), and are already stocked in huge retailers including Tesco, Asda and Holland & Barrett. While continuing to develop new business with larger retailers and smaller wholesale accounts, they are actively seeking the perfect candidate to oversee 2/3 of their largest clients, ensuring both continued satisfaction and account growth. In a nutshell, your responsibilities will include: Managing and developing strategic relationships with key accounts, driving sales growth and brand loyalty Acting as the primary point of contact for accounts, ensuring exceptional service and support Creating and executing account plans that align with overall business objectives and sales targets Identifying growth opportunities within existing accounts, and developing strategies to capitalize on them Negotiating joint business plans, pricing, and promotional agreements to maximize profitability and market share Collaborating with cross-functional teams to ensure the successful execution of account plans Monitoring market trends and competitor activities to inform account strategies Providing insights to senior management on market dynamics and customer needs Ensuring that commercial business plans are up-to-date, leveraging all relevant data and insights. If the plans are off track, generating solutions to drive profitable growth Tracking account performance metrics and preparing regular reports on sales results and forecasts Utilizing data to refine strategies and improve overall account performance Working closely with marketing, product development, and supply chain teams to ensure alignment and support for account initiatives Participating in product launches and promotional campaigns to drive account engagement Acting as a champion for customer needs within the business, advocating for solutions that enhance their experience In order to be considered for this position, it is ESSENTIAL that you have the following: Experience of managing/growing UK Retail/Wholesale accounts (within Health & Wellness ideal, however open to other categories!) Established connections/relationships with major UK Grocers (Tesco/Sainsbury's, etc) Experience of conducting regular business reviews with external clients Strong negotiation skills Ability to align account strategies with business objectives Fun, sociable personality Results-driven mindset, with experience of exceeding sales targets In addition to a very competitive basic salary, our client is also offering a 20% bonus, paid in 3 x instalments over the calendar year. The bonus is more than achievable, and has been paid out in full for each of the last 3 years! Our client is looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience! - David Blake
Reporting to: Managing Director Navan Pro and Executive Member Position Location: London/Hybrid Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forwards, while ensuring that we're everything that our clients need today. In May 2021, we became part of Navan (formerly TripActions), and together we are setting the agenda for the future of business travel. JOB PURPOSE: You will be expected to bring global strategy expertise to the team and help build this exciting next phase of our development. This area of the business consists of a large team made up of project managers and technical implementation managers across the globe. The team is expected to grow over the coming years in line with the sales targets and this is the perfect opportunity to put in place your vision of best-practice and continual improvement. You will currently be or have had experience in managing a team of Global Implementation Project Managers, with expertise in delivering both global strategy and project execution. This role requires a strong leader, a good communicator, with implementation leadership experience, where multi-tasking is essential. You will become an ambassador for Reed & Mackay and keen to showcase the value of Reed & Mackay along with our excellent technology. Able to interact with the team and in some cases directly with the client at different levels i.e. booker to senior stakeholder, and different disciplines i.e. IT, Finance etc. Ensuring that all business units within Reed & Mackay and across its Partner network have the necessary information and processes to successfully service the client base. KEY RESPONSIBILITIES: Execute a global approach to implementation, ensuring all regions understand, are educated and can deliver best practice solutions. Accountable for the management, performance of those staff members connected with the implementation of new business, ensuring business is implemented on time. Management, leadership & motivation of the team including regular one2one's with direct reports and use of R&M learning & development platform. To share best practice and key learnings to support continuous improvement and foster a learning culture and environment. Provide guidance around Implementation methodology to both R&M offices and partner markets to streamline the onboarding timeline. Articulate, share & shape the vision & strategy for implementation, both now & in the future, & ensure relevancy, profitability & timely delivery. Deliver & support all product expertise both internally & externally & to promote best practice & working effectively with product specialists & other areas of the business in order to drive margin & optimise key income drivers from the outset of onboarding. Support and drive the use of R&M CRM system - Salesforce for all implementation activities. Responsible for formation of the appropriate project team spanning both the R&M offices and partner locations involved within the implementation. Project management; in some cases, be the lead person for the management of the implementation project on behalf of the client and R&M. Work with target groups of key stakeholders that have the potential to drive the change process; identify any areas of resistance to change. Supporting the team in identifying and dealing with areas that are out with the agreed Scope of Works, escalate where required to the appropriate people within R&M. Ensure all regions understand what best practice looks like and have the confidence to deliver. Participate in regular weekly senior level meetings to communicate project updates, timelines and risk factors. Track and report progress to key stakeholders and executive sponsors. Work to continually support business objectives to improve onboarding timelines. Be an ambassador of R&M/ actively promoting products and services. WHAT WE'RE LOOKING FOR: Experience working with corporate clients across multiple markets. Relevant experience of managing people. Experience of creating, implementing & measuring high level strategy internally & externally. Experience of team & performance management to ensure adherence to individual & team objectives to develop individual members & the collective output of the team. Experience of developing effective relationships internally & externally & challenging as appropriate. Experience of demonstrating strong leadership & team management & delivering results through others. Experience of managing change internally & externally. Creative in terms of solution outcomes. CORE COMPETENCIES: Building Effective Teams - Develop networks and blend people into teams where needed. Ensure effective communication, foster open dialogue, encourage people to take responsibility for their work, deadlines and delivery. Create strong morale and spirit in the team(s). Drive Innovation - Be a problem solver. Enable & drive innovation by working with teams to develop new approaches and solutions to problems that have not previously been done. Embrace and support change and suggest implementation strategies. Seek, develop and test unique opportunities for business improvement and growth. Develop Others - Delegates responsibility allowing employees freedom to decide how they should accomplish their goals and resolve issues. Applies sound people management practices, to enable others to deliver, whilst actively provides feedback and coaching to maximise their full potential. Enhance Client Relationships - Establish and develop effective relationships with customers where appropriate to do so and gain trust and respect in supporting the implementation process. Be Results Oriented - Maintain and apply a broad understanding of the business vision and R&M way of working. Understand financial management principles to ensure decisions are based on this. Establish and embed quality processes, that are repeatable and scalable, to create discipline, accountability & focus whilst driving others to deliver results. SKILLS REQUIRED: Experience in designing and delivering global strategy. Proven experience in managing a team. Awareness of challenges that can present themselves when implementing on a global basis. A strong team manager with the dexterity to support team members, colleagues and clients globally. Experience with Project Management software. An excellent communicator who knows how to motivate and get the very best out of people. Integrity will be important to you -open, honest and direct - with the ability to fit well within the company's continuing desire to maintain values in developing culture and where all are treated with respect. Is keen to work closely with all areas of the business, nationally and globally and across Partners to deliver a methodology which is best practice. Able to build solid relationships with our suppliers to facilitate change. Highly customer service orientated, and solution focused with the ability to anticipate the needs of the team and clients alike. Highly organised and efficient individual with methodical approach to problem solving and a keen eye for detail. Clear presenter, able to articulate key messages to a diverse audience. Able to deal with difficult situations or individuals with sensitivity and diplomacy. Knowledge of Sabre GDS is preferable but not essential. MS office; Word, Excel, PowerPoint. Knowledge of Salesforce but not essential. Application If this sounds right for you, apply here. Message Upload your cover letter here. Upload your CV here. I agree to the Reed & Mackay Terms. Know someone that would be perfect for this role? Share the love.
Feb 10, 2025
Full time
Reporting to: Managing Director Navan Pro and Executive Member Position Location: London/Hybrid Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forwards, while ensuring that we're everything that our clients need today. In May 2021, we became part of Navan (formerly TripActions), and together we are setting the agenda for the future of business travel. JOB PURPOSE: You will be expected to bring global strategy expertise to the team and help build this exciting next phase of our development. This area of the business consists of a large team made up of project managers and technical implementation managers across the globe. The team is expected to grow over the coming years in line with the sales targets and this is the perfect opportunity to put in place your vision of best-practice and continual improvement. You will currently be or have had experience in managing a team of Global Implementation Project Managers, with expertise in delivering both global strategy and project execution. This role requires a strong leader, a good communicator, with implementation leadership experience, where multi-tasking is essential. You will become an ambassador for Reed & Mackay and keen to showcase the value of Reed & Mackay along with our excellent technology. Able to interact with the team and in some cases directly with the client at different levels i.e. booker to senior stakeholder, and different disciplines i.e. IT, Finance etc. Ensuring that all business units within Reed & Mackay and across its Partner network have the necessary information and processes to successfully service the client base. KEY RESPONSIBILITIES: Execute a global approach to implementation, ensuring all regions understand, are educated and can deliver best practice solutions. Accountable for the management, performance of those staff members connected with the implementation of new business, ensuring business is implemented on time. Management, leadership & motivation of the team including regular one2one's with direct reports and use of R&M learning & development platform. To share best practice and key learnings to support continuous improvement and foster a learning culture and environment. Provide guidance around Implementation methodology to both R&M offices and partner markets to streamline the onboarding timeline. Articulate, share & shape the vision & strategy for implementation, both now & in the future, & ensure relevancy, profitability & timely delivery. Deliver & support all product expertise both internally & externally & to promote best practice & working effectively with product specialists & other areas of the business in order to drive margin & optimise key income drivers from the outset of onboarding. Support and drive the use of R&M CRM system - Salesforce for all implementation activities. Responsible for formation of the appropriate project team spanning both the R&M offices and partner locations involved within the implementation. Project management; in some cases, be the lead person for the management of the implementation project on behalf of the client and R&M. Work with target groups of key stakeholders that have the potential to drive the change process; identify any areas of resistance to change. Supporting the team in identifying and dealing with areas that are out with the agreed Scope of Works, escalate where required to the appropriate people within R&M. Ensure all regions understand what best practice looks like and have the confidence to deliver. Participate in regular weekly senior level meetings to communicate project updates, timelines and risk factors. Track and report progress to key stakeholders and executive sponsors. Work to continually support business objectives to improve onboarding timelines. Be an ambassador of R&M/ actively promoting products and services. WHAT WE'RE LOOKING FOR: Experience working with corporate clients across multiple markets. Relevant experience of managing people. Experience of creating, implementing & measuring high level strategy internally & externally. Experience of team & performance management to ensure adherence to individual & team objectives to develop individual members & the collective output of the team. Experience of developing effective relationships internally & externally & challenging as appropriate. Experience of demonstrating strong leadership & team management & delivering results through others. Experience of managing change internally & externally. Creative in terms of solution outcomes. CORE COMPETENCIES: Building Effective Teams - Develop networks and blend people into teams where needed. Ensure effective communication, foster open dialogue, encourage people to take responsibility for their work, deadlines and delivery. Create strong morale and spirit in the team(s). Drive Innovation - Be a problem solver. Enable & drive innovation by working with teams to develop new approaches and solutions to problems that have not previously been done. Embrace and support change and suggest implementation strategies. Seek, develop and test unique opportunities for business improvement and growth. Develop Others - Delegates responsibility allowing employees freedom to decide how they should accomplish their goals and resolve issues. Applies sound people management practices, to enable others to deliver, whilst actively provides feedback and coaching to maximise their full potential. Enhance Client Relationships - Establish and develop effective relationships with customers where appropriate to do so and gain trust and respect in supporting the implementation process. Be Results Oriented - Maintain and apply a broad understanding of the business vision and R&M way of working. Understand financial management principles to ensure decisions are based on this. Establish and embed quality processes, that are repeatable and scalable, to create discipline, accountability & focus whilst driving others to deliver results. SKILLS REQUIRED: Experience in designing and delivering global strategy. Proven experience in managing a team. Awareness of challenges that can present themselves when implementing on a global basis. A strong team manager with the dexterity to support team members, colleagues and clients globally. Experience with Project Management software. An excellent communicator who knows how to motivate and get the very best out of people. Integrity will be important to you -open, honest and direct - with the ability to fit well within the company's continuing desire to maintain values in developing culture and where all are treated with respect. Is keen to work closely with all areas of the business, nationally and globally and across Partners to deliver a methodology which is best practice. Able to build solid relationships with our suppliers to facilitate change. Highly customer service orientated, and solution focused with the ability to anticipate the needs of the team and clients alike. Highly organised and efficient individual with methodical approach to problem solving and a keen eye for detail. Clear presenter, able to articulate key messages to a diverse audience. Able to deal with difficult situations or individuals with sensitivity and diplomacy. Knowledge of Sabre GDS is preferable but not essential. MS office; Word, Excel, PowerPoint. Knowledge of Salesforce but not essential. Application If this sounds right for you, apply here. Message Upload your cover letter here. Upload your CV here. I agree to the Reed & Mackay Terms. Know someone that would be perfect for this role? Share the love.
Interpath - Who are we? Interpath has offices that span the globe with teams focused on supporting businesses, their investors and stakeholders with advisory services. Interpath proudly works with companies of all sizes, from SMEs to some of the largest organisations globally. Debt Advisory Group - Who are we? Our Debt and Capital Advisory team provides advice and strategic thought to clients throughout their lifecycle. The team is independent of lenders, products and markets, meaning we provide objective advice on the optimum capital solutions for our clients. Debt Advisory Group - What do we do? Companies raise debt finance for a broad range of reasons, from funding initiatives that fuel growth, refinancing existing debt, financing an acquisition, to navigating a difficult economic climate and negotiating amendments and waivers. We support companies through this process, making sure the structure of their financing arrangements aligns to their strategic ambitions. Typically, our process starts with a financing options appraisal before supporting companies through the entire fund-raising process from initial engagement with the debt markets through to negotiation and documentation of the agreement. Our experience and expertise span a broad range of products (private and public securitisation, ABL, bank debt, private placement, unitranche, subordinated debt and bonds). Interpath's Debt Advisory team is expanding rapidly, with the goal of quickly building a market leading debt advisory business, working with a range of both public and private companies to support their financing needs and provide objective advice on the optimum funding solutions. As a result, we are looking for a driven Manager to support our ambitious plans. Successful applicants will work across a broad range of sectors and debt products, with a focus on the Financial Services sector. Key Accountabilities: Support in transaction execution and project management Contribute to transaction planning meetings and structuring discussions Produce and review high quality transaction marketing materials Work on financial models and financial analyses Act as a key point of contact for clients, lenders and other third parties Assist with new business development by supporting on targeting and pitches Train and develop more junior members of the team Enhance Interpath's reputation through contributing towards consistent high-quality project delivery Minimum Requirements: Minimum of four years of professional experience. Professional Qualifications (ACA, CFA or equivalent), preferred. Demonstrate strong financial acumen and a solid understanding of financial statements. Agility to convert analysis into various outputs (including outputs used to support Board level conversations), to present results in a clear and concise manner. A high attention to detail with an ability to deliver written materials and analysis to a high standard and in a timely fashion. Confident self-starter who learns quickly and demonstrates initiative and an entrepreneurial nature. Enthusiastic, proactive, authentic and suggests new ideas to improve our projects, our team and our business. Proven team player and ability to build effective working relationships with individuals, organisations and clients. Committed to providing excellent customer service, providing value in each piece of work. A drive to own your career and development by learning on-the-job and continuously striving to improve and learn from errors. Benefits: Annual leave 26 days (in addition to Public/Bank Holidays) Private medical insurance Life Assurance (4x salary) Group Income Protection Holiday buy (up to 10 days via salary sacrifice) Workplace pension scheme Discretionary bonus scheme Discounted gym membership Dental Insurance (optional, BUPA) Critical Illness Insurance (optional)
Feb 10, 2025
Full time
Interpath - Who are we? Interpath has offices that span the globe with teams focused on supporting businesses, their investors and stakeholders with advisory services. Interpath proudly works with companies of all sizes, from SMEs to some of the largest organisations globally. Debt Advisory Group - Who are we? Our Debt and Capital Advisory team provides advice and strategic thought to clients throughout their lifecycle. The team is independent of lenders, products and markets, meaning we provide objective advice on the optimum capital solutions for our clients. Debt Advisory Group - What do we do? Companies raise debt finance for a broad range of reasons, from funding initiatives that fuel growth, refinancing existing debt, financing an acquisition, to navigating a difficult economic climate and negotiating amendments and waivers. We support companies through this process, making sure the structure of their financing arrangements aligns to their strategic ambitions. Typically, our process starts with a financing options appraisal before supporting companies through the entire fund-raising process from initial engagement with the debt markets through to negotiation and documentation of the agreement. Our experience and expertise span a broad range of products (private and public securitisation, ABL, bank debt, private placement, unitranche, subordinated debt and bonds). Interpath's Debt Advisory team is expanding rapidly, with the goal of quickly building a market leading debt advisory business, working with a range of both public and private companies to support their financing needs and provide objective advice on the optimum funding solutions. As a result, we are looking for a driven Manager to support our ambitious plans. Successful applicants will work across a broad range of sectors and debt products, with a focus on the Financial Services sector. Key Accountabilities: Support in transaction execution and project management Contribute to transaction planning meetings and structuring discussions Produce and review high quality transaction marketing materials Work on financial models and financial analyses Act as a key point of contact for clients, lenders and other third parties Assist with new business development by supporting on targeting and pitches Train and develop more junior members of the team Enhance Interpath's reputation through contributing towards consistent high-quality project delivery Minimum Requirements: Minimum of four years of professional experience. Professional Qualifications (ACA, CFA or equivalent), preferred. Demonstrate strong financial acumen and a solid understanding of financial statements. Agility to convert analysis into various outputs (including outputs used to support Board level conversations), to present results in a clear and concise manner. A high attention to detail with an ability to deliver written materials and analysis to a high standard and in a timely fashion. Confident self-starter who learns quickly and demonstrates initiative and an entrepreneurial nature. Enthusiastic, proactive, authentic and suggests new ideas to improve our projects, our team and our business. Proven team player and ability to build effective working relationships with individuals, organisations and clients. Committed to providing excellent customer service, providing value in each piece of work. A drive to own your career and development by learning on-the-job and continuously striving to improve and learn from errors. Benefits: Annual leave 26 days (in addition to Public/Bank Holidays) Private medical insurance Life Assurance (4x salary) Group Income Protection Holiday buy (up to 10 days via salary sacrifice) Workplace pension scheme Discretionary bonus scheme Discounted gym membership Dental Insurance (optional, BUPA) Critical Illness Insurance (optional)
Global Head of Private Credit Investments Postuler locations London time type Full time posted on Offre publiée il y a 2 jours job requisition id JR AIG Inc is a multinational general insurance company with net premium written of USD 26.7bn in 2023. The investment portfolios of the parent holding company, and the associated group insurance affiliates are managed by AIG Investments. Led by the Group Chief Investment Officer (CIO), and supported by a team of regional CIOs and associated support staff, AIG Investments designs and manages the asset allocation of the investment portfolio aligned to the specific risk and return targets of the underlying businesses. Day to day management of individual asset classes is outsourced to a number of approved external asset managers. The CIO team oversees the relationships with the external managers, which includes tasks such as evaluating performance, assessing tactical asset allocation recommendations and appraising suggested changes to investment portfolio guidelines. How you will create an impact: Oversee all investment activity in their designated asset classes globally. Advise the CIO team on current and future allocation levels given changing market conditions and risk appetite. Make proposals in conjunction with other members of the CIO team with respect to external manager selection, market opportunities (including bespoke transactions), relative value and issuance/redemption activity within the asset class, including advising on the annual investment plan and strategic asset allocation. Establish the formal external manager oversight process for private credit asset classes. Be the primary point of contact with all external managers in the asset class including managing relationships and driving effectiveness. Develop regular reporting, meeting cadence and other processes with all external managers in the asset class. Summarize reporting as needed to AIG Regional and Global CIOs. Establish and maintain performance benchmarks for all external managers in the asset classes as needed. Foster productive relationships with key internal stakeholders including Enterprise Risk Management (ERM) and Finance. Produce materials as needed, and present to various AIG governing committees including local and global Investment Committees and senior management. Liaise with the external managers and co-ordinate all aspects of risk management and required reporting. Collaborate across AIG CIOs and AIG third party investment managers to evaluate emerging credit or risk issues across the portfolio. Develop, implement and maintain AIG Asset Class Frameworks for private credit asset classes. Utilize AIG platforms (including Aladdin where relevant) to aggregate data and perform internal analysis as needed. Attend investment manager meetings and industry conferences, as appropriate. On scheduled reporting dates, co-ordinate with the external managers to provide the agreed reporting with data to be used by CIOs, ERM, Investment Accounting and any other AIG departments as needed. What we are looking for: 10 + years of demonstrated experience in investment management or insurance asset management, with a focus on private debt. Strong knowledge of risk frameworks, and credit, liquidity and capital constraints of regulated insurance companies. Exceptional communication skills (written and oral) with the ability to infuse the internal investment process with new ideas. Experience with Aladdin preferred although not required. Ability to multi-task across a wide number of activities and multiple, tight deadlines. Enjoy benefits that take care of what matters: At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world: American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging: We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to . Functional Area: IN - Investment AIG Europe (Services) Limited
Feb 10, 2025
Full time
Global Head of Private Credit Investments Postuler locations London time type Full time posted on Offre publiée il y a 2 jours job requisition id JR AIG Inc is a multinational general insurance company with net premium written of USD 26.7bn in 2023. The investment portfolios of the parent holding company, and the associated group insurance affiliates are managed by AIG Investments. Led by the Group Chief Investment Officer (CIO), and supported by a team of regional CIOs and associated support staff, AIG Investments designs and manages the asset allocation of the investment portfolio aligned to the specific risk and return targets of the underlying businesses. Day to day management of individual asset classes is outsourced to a number of approved external asset managers. The CIO team oversees the relationships with the external managers, which includes tasks such as evaluating performance, assessing tactical asset allocation recommendations and appraising suggested changes to investment portfolio guidelines. How you will create an impact: Oversee all investment activity in their designated asset classes globally. Advise the CIO team on current and future allocation levels given changing market conditions and risk appetite. Make proposals in conjunction with other members of the CIO team with respect to external manager selection, market opportunities (including bespoke transactions), relative value and issuance/redemption activity within the asset class, including advising on the annual investment plan and strategic asset allocation. Establish the formal external manager oversight process for private credit asset classes. Be the primary point of contact with all external managers in the asset class including managing relationships and driving effectiveness. Develop regular reporting, meeting cadence and other processes with all external managers in the asset class. Summarize reporting as needed to AIG Regional and Global CIOs. Establish and maintain performance benchmarks for all external managers in the asset classes as needed. Foster productive relationships with key internal stakeholders including Enterprise Risk Management (ERM) and Finance. Produce materials as needed, and present to various AIG governing committees including local and global Investment Committees and senior management. Liaise with the external managers and co-ordinate all aspects of risk management and required reporting. Collaborate across AIG CIOs and AIG third party investment managers to evaluate emerging credit or risk issues across the portfolio. Develop, implement and maintain AIG Asset Class Frameworks for private credit asset classes. Utilize AIG platforms (including Aladdin where relevant) to aggregate data and perform internal analysis as needed. Attend investment manager meetings and industry conferences, as appropriate. On scheduled reporting dates, co-ordinate with the external managers to provide the agreed reporting with data to be used by CIOs, ERM, Investment Accounting and any other AIG departments as needed. What we are looking for: 10 + years of demonstrated experience in investment management or insurance asset management, with a focus on private debt. Strong knowledge of risk frameworks, and credit, liquidity and capital constraints of regulated insurance companies. Exceptional communication skills (written and oral) with the ability to infuse the internal investment process with new ideas. Experience with Aladdin preferred although not required. Ability to multi-task across a wide number of activities and multiple, tight deadlines. Enjoy benefits that take care of what matters: At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world: American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging: We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to . Functional Area: IN - Investment AIG Europe (Services) Limited
Our web analytics team is a rapidly expanding part of our business. We partner closely with both Google, Adobe, Optimizely, and VWO within the website testing and personalisation field. You will play a key role in driving the strategy that underpins our clients' optimisation programmes and will combine web analytics, data science, user research, UX, competitor analysis, and consumer psychology to develop data-led approaches that help our clients make their websites more successful. We use A/B and multi-variant testing to understand the impact of our recommendations, and you will work collaboratively with internal and external teams to ensure the learnings identified more widely benefit the client. As this is a senior role, you will drive thought-leadership within the team and help to develop internal processes and more junior colleagues. The latter of these may be in a direct line management capacity and/or through coaching members of the client teams you lead. Key Responsibilities and Duties: Working within the development and project team to provide technical development skills for Adobe Campaign, Salesforce, and other CRM platforms. Support CRM implementations, provide post-implementation guidance, and ongoing support to clients. Implement designs and configurations within CRM platforms. Contribute to best practice to manage performance and scalability. Diagnose and solve technical problems related to CRM platform use. Ensure the quality of work being produced is of the highest standard. Estimate and ensure the accuracy of development estimates. Work with client stakeholders to understand campaign marketing requirements and translate them into Adobe Campaign technical solutions. Architect, configure, administer, and operate CRM systems. Work with client stakeholders to understand requirements and translate them into technical solutions. Qualifications/Requirements: Previous experience with A/B testing programs (and any associated software such as Target, Optimize, Optimizely, VWO, etc.). Previous experience with Web Analytics (Google / Adobe Analytics). Good communication skills and the ability to manage multiple client stakeholders of varying seniority and technical knowledge are crucial. An understanding of various methods for visualising analysis and presenting data in a way that can be easily consumed by less technical staff. Ability to turn insight into actionable recommendations for your client. Ability to manage multiple projects, prioritize responsibilities, and organise resourcing. Ability to work efficiently in a fast-paced environment. High level of accuracy and attention to detail. Web development skills are a plus (HTML, CSS, JavaScript/jQuery), particularly in the context of A/B testing. Previous team member mentoring/management experience. Strategic thinking.
Feb 10, 2025
Full time
Our web analytics team is a rapidly expanding part of our business. We partner closely with both Google, Adobe, Optimizely, and VWO within the website testing and personalisation field. You will play a key role in driving the strategy that underpins our clients' optimisation programmes and will combine web analytics, data science, user research, UX, competitor analysis, and consumer psychology to develop data-led approaches that help our clients make their websites more successful. We use A/B and multi-variant testing to understand the impact of our recommendations, and you will work collaboratively with internal and external teams to ensure the learnings identified more widely benefit the client. As this is a senior role, you will drive thought-leadership within the team and help to develop internal processes and more junior colleagues. The latter of these may be in a direct line management capacity and/or through coaching members of the client teams you lead. Key Responsibilities and Duties: Working within the development and project team to provide technical development skills for Adobe Campaign, Salesforce, and other CRM platforms. Support CRM implementations, provide post-implementation guidance, and ongoing support to clients. Implement designs and configurations within CRM platforms. Contribute to best practice to manage performance and scalability. Diagnose and solve technical problems related to CRM platform use. Ensure the quality of work being produced is of the highest standard. Estimate and ensure the accuracy of development estimates. Work with client stakeholders to understand campaign marketing requirements and translate them into Adobe Campaign technical solutions. Architect, configure, administer, and operate CRM systems. Work with client stakeholders to understand requirements and translate them into technical solutions. Qualifications/Requirements: Previous experience with A/B testing programs (and any associated software such as Target, Optimize, Optimizely, VWO, etc.). Previous experience with Web Analytics (Google / Adobe Analytics). Good communication skills and the ability to manage multiple client stakeholders of varying seniority and technical knowledge are crucial. An understanding of various methods for visualising analysis and presenting data in a way that can be easily consumed by less technical staff. Ability to turn insight into actionable recommendations for your client. Ability to manage multiple projects, prioritize responsibilities, and organise resourcing. Ability to work efficiently in a fast-paced environment. High level of accuracy and attention to detail. Web development skills are a plus (HTML, CSS, JavaScript/jQuery), particularly in the context of A/B testing. Previous team member mentoring/management experience. Strategic thinking.
At Quantexa, we believe that people and organizations make better decisions when those decisions are put in context. We call this Contextual Decision Intelligence. Contextual Decision Intelligence is a new approach to data analysis that shows the relationships between people, places, and organizations in one place. Founded in 2016, Quantexa helps organizations make their data more meaningful. Our world-leading software company provides a single networked view of internal and external data as input to analytical and AI models. From compliance, fraud, anti-money laundering, and credit risk to customer intelligence and master data management, Quantexa partners with Global Tier 1 insurers, banks, government agencies, telecoms, and technology companies to deliver Contextual Decision Intelligence. Our Product Management team is growing. We need highly motivated Product Managers to take our ambitious goals and turn them into a reality as part of the best team in the company. This is a great opportunity to lead right at the center of our high-growth centaur business and instill strong product thinking throughout the company. We're looking for a product manager with experience with technical analytic products and working with data scientists to join our Analytics products team. You will report directly to the Product Director of Analytics. What will I be doing? You will own a key problem or area within the Analytics capabilities of our platform end-to-end. We believe in 'full stack product management'. The code is not the product, it's just part of it. You will align the company behind the vision for your area: doing whatever it takes to drive-out uncertainty and get people onboard. You will work with other members of Product and the subject matter experts in the rest of the company to deeply understand our problem space. You're in charge of setting goals and OKRs as well as initial discovery & research. You'll collaborate with customers, and internal stakeholders such as Sales and account teams, internal SMEs, data scientists and engineers to uncover unmet needs and validate your approach and create and deliver a roadmap. You will work closely with Product Marketing to articulate the value of the new offerings, create a launch plan and make the biggest impact in the market with your great work. Product managers at Quantexa are fully accountable for the value their products deliver. This means you lead adoption, working through out customer success, sales and delivery teams to move the needle on your goals, and then measure the success in the market through solid KPIs. You will know your area of the software inside out and will use this knowledge to support our customers and other areas of the business using the product. The lessons learnt will be a key contribution you make in product discussions. We're a fast-growing team in a fast-growing company. You'll be mentored by your teammates in Product and our Product Leadership team so you develop as we grow. What do I need to have? At least three years' experience as a Product Manager in a software company and a track record of success managing complex products Experience with technical analytics products, including working with data scientists Someone who has led prioritisation and direction of engineering teams; and has experience of developing roadmaps. A sound understanding of end-to-end product inception, development and release processes; strong product thinking Customer-facing experience in translating problems into requirements and capability in-line with product strategy; A smart, self-motivated and pragmatic person who is happy to take initiative and run complex projects in a highly dynamic environment. An excellent team worker with the desire and ability to think independently Someone who challenges the status quo, and can stand up to more senior colleagues An ideal candidate would also have one or more of the following: Although we're not looking for a data scientist, you'd be a strong candidate if you had a degree-level qualification or equivalent work experience in a data science related topic, and at least a passing familiarity with Python and data tooling Enterprise software product management experience SaaS product management experience Experience in start-ups/scale-ups Why join Quantexa? We know that just having an excellent glass door rating isn't enough, so we've put together a competitive package as a way of saying thank you for all your hard work and dedication. Competitive salary Company bonus Private healthcare, Life Insurance & Income Protection Cycle Scheme and TechScheme Free Calm App Subscription app for meditation, relaxation and sleep Pension Scheme with a company contribution of 6% (if you contribute 3%) 25 days annual leave (with the option to buy up to 5 days) + birthday off! Ongoing personal development Great WeWork Office Space & Company wide socials Our mission. We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We're not a start-up. Not anymore. But we've not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction - the future. It's all about you. We want you to feel welcome, valued, and respected-because it's your individuality and passion that make you Q. We see that, and we celebrate it. That's why we're proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse work environment, continuously improving to ensure everyone belongs. Our recruitment process is designed to be inclusive and accessible. If you need any reasonable adjustments or accommodations, please let our Talent Acquisition Team know-we're happy to assist. No matter your race, beliefs, color, national origin, gender, sexual orientation, age, marital status, neurodiversity, or abilities-whoever you are-if you're a passionate, curious, and caring human eager to push the boundaries of what's possible, we want to hear from you. start. don't stop - Apply
Feb 10, 2025
Full time
At Quantexa, we believe that people and organizations make better decisions when those decisions are put in context. We call this Contextual Decision Intelligence. Contextual Decision Intelligence is a new approach to data analysis that shows the relationships between people, places, and organizations in one place. Founded in 2016, Quantexa helps organizations make their data more meaningful. Our world-leading software company provides a single networked view of internal and external data as input to analytical and AI models. From compliance, fraud, anti-money laundering, and credit risk to customer intelligence and master data management, Quantexa partners with Global Tier 1 insurers, banks, government agencies, telecoms, and technology companies to deliver Contextual Decision Intelligence. Our Product Management team is growing. We need highly motivated Product Managers to take our ambitious goals and turn them into a reality as part of the best team in the company. This is a great opportunity to lead right at the center of our high-growth centaur business and instill strong product thinking throughout the company. We're looking for a product manager with experience with technical analytic products and working with data scientists to join our Analytics products team. You will report directly to the Product Director of Analytics. What will I be doing? You will own a key problem or area within the Analytics capabilities of our platform end-to-end. We believe in 'full stack product management'. The code is not the product, it's just part of it. You will align the company behind the vision for your area: doing whatever it takes to drive-out uncertainty and get people onboard. You will work with other members of Product and the subject matter experts in the rest of the company to deeply understand our problem space. You're in charge of setting goals and OKRs as well as initial discovery & research. You'll collaborate with customers, and internal stakeholders such as Sales and account teams, internal SMEs, data scientists and engineers to uncover unmet needs and validate your approach and create and deliver a roadmap. You will work closely with Product Marketing to articulate the value of the new offerings, create a launch plan and make the biggest impact in the market with your great work. Product managers at Quantexa are fully accountable for the value their products deliver. This means you lead adoption, working through out customer success, sales and delivery teams to move the needle on your goals, and then measure the success in the market through solid KPIs. You will know your area of the software inside out and will use this knowledge to support our customers and other areas of the business using the product. The lessons learnt will be a key contribution you make in product discussions. We're a fast-growing team in a fast-growing company. You'll be mentored by your teammates in Product and our Product Leadership team so you develop as we grow. What do I need to have? At least three years' experience as a Product Manager in a software company and a track record of success managing complex products Experience with technical analytics products, including working with data scientists Someone who has led prioritisation and direction of engineering teams; and has experience of developing roadmaps. A sound understanding of end-to-end product inception, development and release processes; strong product thinking Customer-facing experience in translating problems into requirements and capability in-line with product strategy; A smart, self-motivated and pragmatic person who is happy to take initiative and run complex projects in a highly dynamic environment. An excellent team worker with the desire and ability to think independently Someone who challenges the status quo, and can stand up to more senior colleagues An ideal candidate would also have one or more of the following: Although we're not looking for a data scientist, you'd be a strong candidate if you had a degree-level qualification or equivalent work experience in a data science related topic, and at least a passing familiarity with Python and data tooling Enterprise software product management experience SaaS product management experience Experience in start-ups/scale-ups Why join Quantexa? We know that just having an excellent glass door rating isn't enough, so we've put together a competitive package as a way of saying thank you for all your hard work and dedication. Competitive salary Company bonus Private healthcare, Life Insurance & Income Protection Cycle Scheme and TechScheme Free Calm App Subscription app for meditation, relaxation and sleep Pension Scheme with a company contribution of 6% (if you contribute 3%) 25 days annual leave (with the option to buy up to 5 days) + birthday off! Ongoing personal development Great WeWork Office Space & Company wide socials Our mission. We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We're not a start-up. Not anymore. But we've not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction - the future. It's all about you. We want you to feel welcome, valued, and respected-because it's your individuality and passion that make you Q. We see that, and we celebrate it. That's why we're proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse work environment, continuously improving to ensure everyone belongs. Our recruitment process is designed to be inclusive and accessible. If you need any reasonable adjustments or accommodations, please let our Talent Acquisition Team know-we're happy to assist. No matter your race, beliefs, color, national origin, gender, sexual orientation, age, marital status, neurodiversity, or abilities-whoever you are-if you're a passionate, curious, and caring human eager to push the boundaries of what's possible, we want to hear from you. start. don't stop - Apply
We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. We're looking for a talented Senior Product Manager to join our Mobile team. If you're someone who has high empathy for users, is tech savvy, good at collaborating with others, loves data-driven decision-making, and is eager to learn about customer needs to build the best scalable and innovative solutions for our customers, we'd love to meet you! Your new adventure: Develop, own, and execute the mobile product roadmap and strategy, ensuring alignment with company goals and vision by collaborating closely with leadership and stakeholders. Maintain a customer-obsessed mindset by continuously learning about user needs, empathising with and advocating for customers, mastering data usage, and staying updated on competitor landscapes. Monitor product performance - Set and track product performance metrics to identify areas for improvement and make data-driven decisions. Manage the product backlog - Ensure that it is prioritized effectively and that the team is working on the most valuable parts at any given time. Identify and manage product risks such as technical dependencies, resource constraints, and market shifts, and work with the team to mitigate these risks. Collaborate in a cross-functional team with product designers, engineers, data analysts, researchers, marketing, and customer-facing teams to deliver optimal solutions for customers. Communicate with internal stakeholders including other product teams, sales, marketing, and customer support teams to ensure that everyone is aligned on the product vision, roadmap, and priorities. Mentor other product managers, helping them to develop their skills and product expertise. Experiment, innovate and seek new ways to bring us closer to our goals. Engage with and learn from top talents in the industry. Does this sound like you? 3+ years of experience as a product manager or in another similar position. Experience with mobile development: iOS, Android and/or React Native. Thrive on challenge, constantly seeking opportunities to push boundaries, disrupt conventions, and deliver exceptional results. Strong inclination towards experimentation and innovation, leveraging lean principles to test hypotheses and iterate rapidly. Experience in generative research (interviews, data analysis) to uncover customer needs, product usage, and market trends. The ability to work with bigger problem spaces and break them down into smaller well-defined problems and actionable steps. Proven experience with effectively aligning and managing a roadmap, limiting the dependencies with other teams. Great communication skills for effective collaboration, including active listening and providing relevant feedback. The ability to set reasonable, relevant and measurable goals. Strong planning and organizational skills, including experience working closely with cross-functional teams. The ability to build strong relationships with the team to deliver results. Proactive, independent decision-making skills. Fluency in English. Why Pipedrive? A value-driven work environment where people come first. A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin. A team serious about getting things done while not taking ourselves too seriously. A world-class working environment full of perks like snacks, coffee, and occasional team lunches. Flexible working hours as long as you're there for your team members. Freedom to execute your ideas with a passionate and motivated team supporting you. Lots of room for personal and career development, with internal and external training opportunities. Competitive salary and bonus system and all the benefits you'd expect from a great employer (medical, dental, and life insurance, company pension scheme, in-house coaches, and more). Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Recruitment Privacy Policy. Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status. Please note that for this role we're currently unable to offer relocation assistance or visa sponsorship. We're looking for an experienced Senior Product Manager, for the mobile team, to accelerate delivery and amplify customer value in our Platform department. If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
Feb 10, 2025
Full time
We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. We're looking for a talented Senior Product Manager to join our Mobile team. If you're someone who has high empathy for users, is tech savvy, good at collaborating with others, loves data-driven decision-making, and is eager to learn about customer needs to build the best scalable and innovative solutions for our customers, we'd love to meet you! Your new adventure: Develop, own, and execute the mobile product roadmap and strategy, ensuring alignment with company goals and vision by collaborating closely with leadership and stakeholders. Maintain a customer-obsessed mindset by continuously learning about user needs, empathising with and advocating for customers, mastering data usage, and staying updated on competitor landscapes. Monitor product performance - Set and track product performance metrics to identify areas for improvement and make data-driven decisions. Manage the product backlog - Ensure that it is prioritized effectively and that the team is working on the most valuable parts at any given time. Identify and manage product risks such as technical dependencies, resource constraints, and market shifts, and work with the team to mitigate these risks. Collaborate in a cross-functional team with product designers, engineers, data analysts, researchers, marketing, and customer-facing teams to deliver optimal solutions for customers. Communicate with internal stakeholders including other product teams, sales, marketing, and customer support teams to ensure that everyone is aligned on the product vision, roadmap, and priorities. Mentor other product managers, helping them to develop their skills and product expertise. Experiment, innovate and seek new ways to bring us closer to our goals. Engage with and learn from top talents in the industry. Does this sound like you? 3+ years of experience as a product manager or in another similar position. Experience with mobile development: iOS, Android and/or React Native. Thrive on challenge, constantly seeking opportunities to push boundaries, disrupt conventions, and deliver exceptional results. Strong inclination towards experimentation and innovation, leveraging lean principles to test hypotheses and iterate rapidly. Experience in generative research (interviews, data analysis) to uncover customer needs, product usage, and market trends. The ability to work with bigger problem spaces and break them down into smaller well-defined problems and actionable steps. Proven experience with effectively aligning and managing a roadmap, limiting the dependencies with other teams. Great communication skills for effective collaboration, including active listening and providing relevant feedback. The ability to set reasonable, relevant and measurable goals. Strong planning and organizational skills, including experience working closely with cross-functional teams. The ability to build strong relationships with the team to deliver results. Proactive, independent decision-making skills. Fluency in English. Why Pipedrive? A value-driven work environment where people come first. A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin. A team serious about getting things done while not taking ourselves too seriously. A world-class working environment full of perks like snacks, coffee, and occasional team lunches. Flexible working hours as long as you're there for your team members. Freedom to execute your ideas with a passionate and motivated team supporting you. Lots of room for personal and career development, with internal and external training opportunities. Competitive salary and bonus system and all the benefits you'd expect from a great employer (medical, dental, and life insurance, company pension scheme, in-house coaches, and more). Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Recruitment Privacy Policy. Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status. Please note that for this role we're currently unable to offer relocation assistance or visa sponsorship. We're looking for an experienced Senior Product Manager, for the mobile team, to accelerate delivery and amplify customer value in our Platform department. If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
Role: Salesforce Dedicated Product Manager responsible for SCV, BYOC-CCaaS, dialler/connect, external routing and Log a Call. Vonage Product Management Mission: We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game. Why this role matters Reporting to the Director, AI and Contact Center, Product Management, you will be a critical member of the product management team, who together encompass our core CCaaS product, including but not limited to; Service Cloud Voice, Bring your own CCaaS, IVR, Omnichannel, Sales Dialer, AI Virtual Assistant, Call Logging, Dashboards, Statistics and Reports, WFM integrations and our key integrations with Salesforce. You will own the Salesforce part of our portfolio and will have the opportunity to influence our overall product strategy. What you will do Market Research and Customer Interface Work closely with our existing customer base to present our vision, understand their needs and use cases, and partner with them throughout the feature delivery process. Work closely with key user groups to drive shared learning and collaboration through our community. Work with prospective customers and sales teams on opportunity analysis, proposal development and bids to address specific customer needs. Competitive analysis specifically around the Salesforce ecosystem and verticals to articulate where our solution is positioned to win. Be the voice of Salesforce within Vonage and vice versa. Product Life Cycle Management Help develop the strategic direction of your business area, aligning with our business goals. Articulate business value propositions. Eliciting requirements from internal and external stakeholders, documenting requirements for development teams and prioritization. Collaborate with key internal stakeholders to deliver the roadmap. Analyze pricing scenarios, competitive differentiators, and innovative technology solutions to enhance existing products and identify new market opportunities. Instill the voice of the customer throughout the organization. Assist with sales enablement. Help develop or contribute to the product collateral - FAQ documentation, white papers and customer success stories. Go-to-Market & Revenue Generation Collaborate with Alliances, Marketing, Sales, Account Management and Business Operations to develop and drive product-specific go-to-market strategies. Determine the most effective packaging, pricing and positioning for products; work with product marketing to create and develop product messaging. Present and support customer webinars. Understand and nurture the relationship with Salesforce. Keep up to date with new Salesforce products and enhancements and monetize them for Vonage. What you will bring Very strong knowledge of Salesforce service and sales clouds. Strong understanding of, but not limited to, omniflows, apex, APIs, packaging and appexchange. Ideally implementation experience of Service Cloud Voice. Knowledge of contact center business challenges. Strong experience in delivering and growing successful products, ideally in the cloud communications space. Strong experience in Agile Development practices. Excellent written and verbal communication skills. Understanding of the competitive and upcoming technology landscape. What is required for application Required Fluency in English. 5+ years' experience in product management, professional services or sales engineering in a Salesforce setting. 3+ years' contact center experience. SaaS knowledge. Additional contact center software experience e.g. knowledge management, WFM. Understanding of LLMs and Generative AI. What is in it for you Example benefits (variable by location) Thriving and dynamic working environment - a collaborative team who support each other and celebrate each others' victories. Unlimited paid annual leave. Company pension/401k. Life insurance. Cycle to work scheme. Payroll Giving for Charities. Private Medical. Enhanced Maternity and Paternity Leave. Apply for this job indicates a required field
Feb 10, 2025
Full time
Role: Salesforce Dedicated Product Manager responsible for SCV, BYOC-CCaaS, dialler/connect, external routing and Log a Call. Vonage Product Management Mission: We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game. Why this role matters Reporting to the Director, AI and Contact Center, Product Management, you will be a critical member of the product management team, who together encompass our core CCaaS product, including but not limited to; Service Cloud Voice, Bring your own CCaaS, IVR, Omnichannel, Sales Dialer, AI Virtual Assistant, Call Logging, Dashboards, Statistics and Reports, WFM integrations and our key integrations with Salesforce. You will own the Salesforce part of our portfolio and will have the opportunity to influence our overall product strategy. What you will do Market Research and Customer Interface Work closely with our existing customer base to present our vision, understand their needs and use cases, and partner with them throughout the feature delivery process. Work closely with key user groups to drive shared learning and collaboration through our community. Work with prospective customers and sales teams on opportunity analysis, proposal development and bids to address specific customer needs. Competitive analysis specifically around the Salesforce ecosystem and verticals to articulate where our solution is positioned to win. Be the voice of Salesforce within Vonage and vice versa. Product Life Cycle Management Help develop the strategic direction of your business area, aligning with our business goals. Articulate business value propositions. Eliciting requirements from internal and external stakeholders, documenting requirements for development teams and prioritization. Collaborate with key internal stakeholders to deliver the roadmap. Analyze pricing scenarios, competitive differentiators, and innovative technology solutions to enhance existing products and identify new market opportunities. Instill the voice of the customer throughout the organization. Assist with sales enablement. Help develop or contribute to the product collateral - FAQ documentation, white papers and customer success stories. Go-to-Market & Revenue Generation Collaborate with Alliances, Marketing, Sales, Account Management and Business Operations to develop and drive product-specific go-to-market strategies. Determine the most effective packaging, pricing and positioning for products; work with product marketing to create and develop product messaging. Present and support customer webinars. Understand and nurture the relationship with Salesforce. Keep up to date with new Salesforce products and enhancements and monetize them for Vonage. What you will bring Very strong knowledge of Salesforce service and sales clouds. Strong understanding of, but not limited to, omniflows, apex, APIs, packaging and appexchange. Ideally implementation experience of Service Cloud Voice. Knowledge of contact center business challenges. Strong experience in delivering and growing successful products, ideally in the cloud communications space. Strong experience in Agile Development practices. Excellent written and verbal communication skills. Understanding of the competitive and upcoming technology landscape. What is required for application Required Fluency in English. 5+ years' experience in product management, professional services or sales engineering in a Salesforce setting. 3+ years' contact center experience. SaaS knowledge. Additional contact center software experience e.g. knowledge management, WFM. Understanding of LLMs and Generative AI. What is in it for you Example benefits (variable by location) Thriving and dynamic working environment - a collaborative team who support each other and celebrate each others' victories. Unlimited paid annual leave. Company pension/401k. Life insurance. Cycle to work scheme. Payroll Giving for Charities. Private Medical. Enhanced Maternity and Paternity Leave. Apply for this job indicates a required field
This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this. Salary: £50,000- £55,000 per annum Location: London/hybrid, usually 2 days in the office (team day is Tuesday) This role is being offered on a Fixed Term contract until end of June 2026. About our Group Legal and Governance division In Group Legal and Governance, we use our expertise to help the organisation make decisions that are right for Which? and consumers. In Group Legal, we provide a full range of in-house legal support from general commercial, contract and privacy advice through to consumer rights, libel and litigation. About the role In this role, you will provide high-quality, practical legal advice and support to our organisation across a wide range of legal areas in a user-friendly and pacey way. You will interact with internal and external stakeholders confidently, positively and professionally, and work effectively as a team member. This role reports to our Co-Managing Counsel - Commercial and Digital (Operations). Key responsibilities include: Providing support for our technology, product and commercial divisions, providing risk-based, pragmatic legal advice and guidance on a variety of matters including: Contract review and negotiation (including technology, commercial and media contracts); Marketing, consumer journeys and advertising; Intellectual property & brand issues; Data protection. About you You'll: Be a qualified lawyer, ideally with some knowledge, experience and skills in a number of relevant practice areas as described above and in the role profile; Have experience in advising non-legally trained colleagues and be able to identify the most effective legal principles and concepts to apply using a risk-based approach; Relish the opportunity to utilise your research skills and take on new tasks, and will be tenacious in keeping your knowledge updated and upskilling in new areas of the law; Have a positive, commercial approach, looking for solutions and providing user-friendly counsel; Have a strong sense of personal responsibility and be highly organised, effectively managing your workload and client expectations, and proactively driving forward your matters to enable pace. Benefits We also have these benefits for you to consider: 35 hour working week Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days Excellent pension scheme - when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) Discount site Sodexo which offers large discounts off everyday shopping and holidays Annual Award (depending on employee and company performance) Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months) A discretionary death in service benefit provision equivalent to six times your annual salary Free access to Which? member content and free access to Which? money & legal helplines Free wills for all Which? employees, plus, partners of employees can make their will at cost price. Work from (almost) anywhere for 4 weeks of the year policy The interview process for this role involves: First round interview with hiring manager and Co-Managing Counsel - Commercial & Digital (Partnering), including a practical, contract-based assessment. Shorter second round conversation with Head of Legal and member of Commercial & Digital legal team. About Which? We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full-time working week (35 hours) e.g. part-time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at . Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website . At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the 'Top 25 Inclusive Employers' List and currently ranking 3rd. We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email . Find out more about the Disability Confident Interview Scheme here . Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received. Lawyer Feb 25 Role Profile.pdf
Feb 10, 2025
Full time
This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this. Salary: £50,000- £55,000 per annum Location: London/hybrid, usually 2 days in the office (team day is Tuesday) This role is being offered on a Fixed Term contract until end of June 2026. About our Group Legal and Governance division In Group Legal and Governance, we use our expertise to help the organisation make decisions that are right for Which? and consumers. In Group Legal, we provide a full range of in-house legal support from general commercial, contract and privacy advice through to consumer rights, libel and litigation. About the role In this role, you will provide high-quality, practical legal advice and support to our organisation across a wide range of legal areas in a user-friendly and pacey way. You will interact with internal and external stakeholders confidently, positively and professionally, and work effectively as a team member. This role reports to our Co-Managing Counsel - Commercial and Digital (Operations). Key responsibilities include: Providing support for our technology, product and commercial divisions, providing risk-based, pragmatic legal advice and guidance on a variety of matters including: Contract review and negotiation (including technology, commercial and media contracts); Marketing, consumer journeys and advertising; Intellectual property & brand issues; Data protection. About you You'll: Be a qualified lawyer, ideally with some knowledge, experience and skills in a number of relevant practice areas as described above and in the role profile; Have experience in advising non-legally trained colleagues and be able to identify the most effective legal principles and concepts to apply using a risk-based approach; Relish the opportunity to utilise your research skills and take on new tasks, and will be tenacious in keeping your knowledge updated and upskilling in new areas of the law; Have a positive, commercial approach, looking for solutions and providing user-friendly counsel; Have a strong sense of personal responsibility and be highly organised, effectively managing your workload and client expectations, and proactively driving forward your matters to enable pace. Benefits We also have these benefits for you to consider: 35 hour working week Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days Excellent pension scheme - when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) Discount site Sodexo which offers large discounts off everyday shopping and holidays Annual Award (depending on employee and company performance) Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months) A discretionary death in service benefit provision equivalent to six times your annual salary Free access to Which? member content and free access to Which? money & legal helplines Free wills for all Which? employees, plus, partners of employees can make their will at cost price. Work from (almost) anywhere for 4 weeks of the year policy The interview process for this role involves: First round interview with hiring manager and Co-Managing Counsel - Commercial & Digital (Partnering), including a practical, contract-based assessment. Shorter second round conversation with Head of Legal and member of Commercial & Digital legal team. About Which? We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full-time working week (35 hours) e.g. part-time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at . Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website . At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the 'Top 25 Inclusive Employers' List and currently ranking 3rd. We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email . Find out more about the Disability Confident Interview Scheme here . Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received. Lawyer Feb 25 Role Profile.pdf
As the General Manager of our UK market, you'll manage the daily operations of 7 locations and oversee a team of 20+ hospitality and operations staff. You'll set the strategic direction for the market and be responsible for driving customer experience, sales, and operational excellence. What skills will I need to be successful in this role? People Management You're excited about growing a high-performance team through hiring, building trust, coaching, and inspiring. You know how to drive engagement within your team, so they always want to go the extra mile. You're the first person to celebrate their successes but know how to have the tough conversations needed to drive change. In this role, you'll report to the Head of the UK Business and oversee a team consisting of City GMs, Member Experience Managers, and Member Experience Associates. We are looking for people with a proven track record of success in multi-unit management, who have led teams of 10+ to deliver exceptional results. P&L and Performance Metrics You have an owner/operator mentality when it comes to managing a P&L. You are adept at analysing data, identifying trends and issues, and knowing the levers you need to pull to maximise profitability. You are always looking to develop the commercial acumen and business understanding of your team, so they become better managers of their locations. In this role, you will have full ownership of the P&L for the UK. Your success will be measured based on performance against metrics including Unit EBITDA and NPS. We are looking for people who have experience with P&L management and have a proven track record of developing strategies that drive P&L performance. Sales and Revenue Management You have your finger on the pulse of sales in your market. You know our product, you know the competition, why members want to join us, and how to ensure they stay. You love coming up with innovative ways to drive sales at a local level and are comfortable negotiating deals and renewals with our customers. You're energised by delivering sales coaching to improve your team's skills and outcomes. In this role, you will partner with the locally-based sales team and you'll support the sales process. You'll manage Revenue as it relates to quoting the correct rental level and also how renewals relate to the current unit Revenue/EBITDA. We are looking for people who have experience working with sales teams in an in-person, direct-to-customer environment. You'll also be hands-on with launching new locations as your market expands. Hospitality & Member Experience You live and breathe hospitality. Not only do you know what great service looks like, but you know how to coach and inspire your team to deliver it. You have an eye for the details, and place customer experience at the forefront of everything your team does. In this role, you'll manage a front-line team whose goal is to create a workplace experience that welcomes, empowers, and delights our members. You'll work hand in hand with cross-functional partners in Facilities and Member Tech to deliver our best-in-class member experience. We are looking for people who have worked in high-touch service environments and have consistently delivered excellent customer experience. How will I be compensated? The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for an annual bonus calculated based on individual and company performance. Base and bonus compensation are just two components of Industrious' total compensation package that may be available to employees. Other great employee perks and benefits include private healthcare, generous paid time off, wellness programs, professional development grants, Private Pension plan, and many other benefits, subject to applicable eligibility criteria and company policies.
Feb 10, 2025
Full time
As the General Manager of our UK market, you'll manage the daily operations of 7 locations and oversee a team of 20+ hospitality and operations staff. You'll set the strategic direction for the market and be responsible for driving customer experience, sales, and operational excellence. What skills will I need to be successful in this role? People Management You're excited about growing a high-performance team through hiring, building trust, coaching, and inspiring. You know how to drive engagement within your team, so they always want to go the extra mile. You're the first person to celebrate their successes but know how to have the tough conversations needed to drive change. In this role, you'll report to the Head of the UK Business and oversee a team consisting of City GMs, Member Experience Managers, and Member Experience Associates. We are looking for people with a proven track record of success in multi-unit management, who have led teams of 10+ to deliver exceptional results. P&L and Performance Metrics You have an owner/operator mentality when it comes to managing a P&L. You are adept at analysing data, identifying trends and issues, and knowing the levers you need to pull to maximise profitability. You are always looking to develop the commercial acumen and business understanding of your team, so they become better managers of their locations. In this role, you will have full ownership of the P&L for the UK. Your success will be measured based on performance against metrics including Unit EBITDA and NPS. We are looking for people who have experience with P&L management and have a proven track record of developing strategies that drive P&L performance. Sales and Revenue Management You have your finger on the pulse of sales in your market. You know our product, you know the competition, why members want to join us, and how to ensure they stay. You love coming up with innovative ways to drive sales at a local level and are comfortable negotiating deals and renewals with our customers. You're energised by delivering sales coaching to improve your team's skills and outcomes. In this role, you will partner with the locally-based sales team and you'll support the sales process. You'll manage Revenue as it relates to quoting the correct rental level and also how renewals relate to the current unit Revenue/EBITDA. We are looking for people who have experience working with sales teams in an in-person, direct-to-customer environment. You'll also be hands-on with launching new locations as your market expands. Hospitality & Member Experience You live and breathe hospitality. Not only do you know what great service looks like, but you know how to coach and inspire your team to deliver it. You have an eye for the details, and place customer experience at the forefront of everything your team does. In this role, you'll manage a front-line team whose goal is to create a workplace experience that welcomes, empowers, and delights our members. You'll work hand in hand with cross-functional partners in Facilities and Member Tech to deliver our best-in-class member experience. We are looking for people who have worked in high-touch service environments and have consistently delivered excellent customer experience. How will I be compensated? The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for an annual bonus calculated based on individual and company performance. Base and bonus compensation are just two components of Industrious' total compensation package that may be available to employees. Other great employee perks and benefits include private healthcare, generous paid time off, wellness programs, professional development grants, Private Pension plan, and many other benefits, subject to applicable eligibility criteria and company policies.
Fonoa makes digital reporting and e-invoicing simple for businesses, allowing them to report transactions and generate e-invoices in real-time across countries with one standardized solution. We are looking for a Senior Manager, E-invoicing to lead our product into the future and to help us with our go-to-market efforts. In this role, you will be responsible for scoping and then building the tax technical content of our product as we expand country coverage. You will provide a vision and help our product teams to understand the future of digital reporting. This includes all digital reporting requirements governments impose worldwide where real-time, near-real-time or even periodic exchange of information is mandated. A greatly varied role with lots of room for strategy, creativity and overall growth. You will have the autonomy to develop new ideas and help companies worldwide unlock their full potential. What you will do: Scope and build the tax technical content of our product as we rapidly expand country coverage. Provide a vision and help our product teams to understand the future of e-invoicing and digital reporting. This includes all digital reporting requirements governments impose worldwide where real-time, near-real-time or even periodic exchange of information is mandated. Bridge the knowledge gap between the Tax, Sales, and Marketing teams. Help us better deliver our value proposition and content to the tax community. You will be a great fit if: You have extensive experience in indirect tax, of which a large portion is in e-invoicing. Experience researching and implementing e-invoicing and digital reporting solutions either in-house or at a third-party provider. Ability to support the Product team with research and communicate technical tax issues clearly to non-tax team members (e.g. engineers, sales, and marketing). Comfortable presenting and discussing digital reporting with audiences of all sizes, from whiteboarding sessions with clients to presentations at industry events. Hands-on with team operations; we expect all our team members to have an active, practical involvement in daily business operations. Be a clear, strategic, and inspiring communicator and expert in your field. Ability to thrive in a startup environment where flexibility, adaptability, and positivity are key. Like to solve problems, turning complex problems into simple solutions. Native or close to native proficiency in English; secondary languages are a plus.
Feb 10, 2025
Full time
Fonoa makes digital reporting and e-invoicing simple for businesses, allowing them to report transactions and generate e-invoices in real-time across countries with one standardized solution. We are looking for a Senior Manager, E-invoicing to lead our product into the future and to help us with our go-to-market efforts. In this role, you will be responsible for scoping and then building the tax technical content of our product as we expand country coverage. You will provide a vision and help our product teams to understand the future of digital reporting. This includes all digital reporting requirements governments impose worldwide where real-time, near-real-time or even periodic exchange of information is mandated. A greatly varied role with lots of room for strategy, creativity and overall growth. You will have the autonomy to develop new ideas and help companies worldwide unlock their full potential. What you will do: Scope and build the tax technical content of our product as we rapidly expand country coverage. Provide a vision and help our product teams to understand the future of e-invoicing and digital reporting. This includes all digital reporting requirements governments impose worldwide where real-time, near-real-time or even periodic exchange of information is mandated. Bridge the knowledge gap between the Tax, Sales, and Marketing teams. Help us better deliver our value proposition and content to the tax community. You will be a great fit if: You have extensive experience in indirect tax, of which a large portion is in e-invoicing. Experience researching and implementing e-invoicing and digital reporting solutions either in-house or at a third-party provider. Ability to support the Product team with research and communicate technical tax issues clearly to non-tax team members (e.g. engineers, sales, and marketing). Comfortable presenting and discussing digital reporting with audiences of all sizes, from whiteboarding sessions with clients to presentations at industry events. Hands-on with team operations; we expect all our team members to have an active, practical involvement in daily business operations. Be a clear, strategic, and inspiring communicator and expert in your field. Ability to thrive in a startup environment where flexibility, adaptability, and positivity are key. Like to solve problems, turning complex problems into simple solutions. Native or close to native proficiency in English; secondary languages are a plus.
£90k - £110k + performance bonus and stock options Location United Kingdom, fully remote However you'll need to be in London for leadership meetings and offsites as follows: 1 day per month (leadership meeting) 1 day per quarter (company offsite) 1 full week per quarter (leadership planning) Your travel and accommodation expenses will be fully covered by zeroheight :) In a nutshell Join zeroheight for the opportunity to have a significant impact as CS leader responsible for the success of some of the most prestigious companies in the world such as Adobe, United Airlines and Uber - and more than 20% of the Fortune 100! In this role you'll be leading an incredibly talented team of 4 CSMs and 1 CSM / CS Ops, as well as joining a growing 50+ person product-focused company based in the UK / US at a very exciting time. Come and apply your CS leadership experience and skills to supercharge our market leadership in DesignOps and contribute to shaping the future of UX and product development! What you'll do You'll lead, manage and develop a high-performing remote CS team of 5 split in between the UK / US / South America (4 CSMs and 1 CSM / CS Ops) You'll set, communicate and drive achievement of quarterly CS strategy and goals You'll set and manage the CSM variable compensation plan to align with CS goals When the time comes to grow the CS team, you'll hire, onboard and train new CSMs You'll work with our ops and data teams on CS capacity management and CS forecasting You'll work very closely with other zeroheight leaders - in particular in Sales, Product, Marketing and Support - to ensure smooth collaboration, mutual support and alignment. You'll continuously look for ways to improve our CS best practices, our CS processes as well as our customer retention and expansion numbers - endlessly seeking to better understand what drives churn / expansion for us and ensuring a strong feedback loop with Product/Sales You'll keep abreast of market and customer trends, seek out industry benchmarks, and communicate where zeroheight sits within those and what we should be aiming for Who you are Essential You're a proven CS leader and manager with 7+ years of Customer Success experience including at least 3+ years as a high-performing CS leader / manager You've led CS in a mid-market / enterprise B2B SaaS company (10k-100k ARR accounts) You have a track record of leading teams that achieve best-in-class mid-market / enterprise B2B CS targets (above 90%+ gross revenue retention and above 100%+ net retention) You're experienced with CS best practices, tools (we use Planhat ) and methodologies such as customer health scoring, and you have experience implementing a variety of best-in-class CS playbooks, tools and customer lifecycle processes You have a track record of successful collaboration with Sales and Product leaders, who can ideally provide references for you You're a great communicator and leader and have excellent relationship management skills You've dealt with a multitude of complex customer challenges and have the required experience to handle any customer escalations from your team promptly and effectively You've hired and retained top-tier CSMs by fostering a high-performance culture, but also by developing a supportive and people-first culture in your CS teams Ideal You have CS leadership experience at a "growth stage" company (10M-100M ARR) You have experience in a company that combines freemium/product-led growth with a B2B mid-market/enterprise sales motion (10k-100k ARR accounts) You have experience leading a segmented CS team with a variety of engagement models You have experience successfully managing a remote as well as international team You have good product / technology knowledge and can get up to speed on our industry and our customers' problems quickly and become a trusted advisor / domain expert yourself About zeroheight We're building the world's UX infrastructure and lowering the barrier to creating great user experiences by enabling any company in the world to have a sophisticated design system. We're allowing companies to design and develop user experiences in a much more systematic way and deliver high quality UX 10x faster. We've built a design system documentation product people love and thanks to this we've grown through word-of-mouth to 1600+ customers including multiple Fortune 100s. We're the market leader in our category and have the backing of world-class investors like Tribe Capital, Y Combinator and Adobe. But design system documentation is just the beginning we're now perfectly positioned to become the leader in DesignOps and transform how products are built. Let's do this! Here's an overview of our hiring process: Introductory call (30min) Management discussion (60 mins) CS experience (90 mins) Chat with team and present problems (2 x 30 mins then 45 min discussion) Values interview (60 mins) We know this is quite a few sessions - thanks in advance for your patience - but this is a big decision for both of us! In each session, we ensure there's at least 10 mins for your questions Our DEI Statement At zeroheight we live and breathe our values, building an inclusive and diverse team is what makes us great. We are proud of the culture we've created and by embracing individuality we continue to add to our culture. We look to hire the best, give an amazing experience throughout and we don't discriminate against who or what you are. Our employees are encouraged to be their authentic selves, allowing us to celebrate our differences and learn from one another. All we ask is that you be yourself, love what you do and give 100%.
Feb 10, 2025
Full time
£90k - £110k + performance bonus and stock options Location United Kingdom, fully remote However you'll need to be in London for leadership meetings and offsites as follows: 1 day per month (leadership meeting) 1 day per quarter (company offsite) 1 full week per quarter (leadership planning) Your travel and accommodation expenses will be fully covered by zeroheight :) In a nutshell Join zeroheight for the opportunity to have a significant impact as CS leader responsible for the success of some of the most prestigious companies in the world such as Adobe, United Airlines and Uber - and more than 20% of the Fortune 100! In this role you'll be leading an incredibly talented team of 4 CSMs and 1 CSM / CS Ops, as well as joining a growing 50+ person product-focused company based in the UK / US at a very exciting time. Come and apply your CS leadership experience and skills to supercharge our market leadership in DesignOps and contribute to shaping the future of UX and product development! What you'll do You'll lead, manage and develop a high-performing remote CS team of 5 split in between the UK / US / South America (4 CSMs and 1 CSM / CS Ops) You'll set, communicate and drive achievement of quarterly CS strategy and goals You'll set and manage the CSM variable compensation plan to align with CS goals When the time comes to grow the CS team, you'll hire, onboard and train new CSMs You'll work with our ops and data teams on CS capacity management and CS forecasting You'll work very closely with other zeroheight leaders - in particular in Sales, Product, Marketing and Support - to ensure smooth collaboration, mutual support and alignment. You'll continuously look for ways to improve our CS best practices, our CS processes as well as our customer retention and expansion numbers - endlessly seeking to better understand what drives churn / expansion for us and ensuring a strong feedback loop with Product/Sales You'll keep abreast of market and customer trends, seek out industry benchmarks, and communicate where zeroheight sits within those and what we should be aiming for Who you are Essential You're a proven CS leader and manager with 7+ years of Customer Success experience including at least 3+ years as a high-performing CS leader / manager You've led CS in a mid-market / enterprise B2B SaaS company (10k-100k ARR accounts) You have a track record of leading teams that achieve best-in-class mid-market / enterprise B2B CS targets (above 90%+ gross revenue retention and above 100%+ net retention) You're experienced with CS best practices, tools (we use Planhat ) and methodologies such as customer health scoring, and you have experience implementing a variety of best-in-class CS playbooks, tools and customer lifecycle processes You have a track record of successful collaboration with Sales and Product leaders, who can ideally provide references for you You're a great communicator and leader and have excellent relationship management skills You've dealt with a multitude of complex customer challenges and have the required experience to handle any customer escalations from your team promptly and effectively You've hired and retained top-tier CSMs by fostering a high-performance culture, but also by developing a supportive and people-first culture in your CS teams Ideal You have CS leadership experience at a "growth stage" company (10M-100M ARR) You have experience in a company that combines freemium/product-led growth with a B2B mid-market/enterprise sales motion (10k-100k ARR accounts) You have experience leading a segmented CS team with a variety of engagement models You have experience successfully managing a remote as well as international team You have good product / technology knowledge and can get up to speed on our industry and our customers' problems quickly and become a trusted advisor / domain expert yourself About zeroheight We're building the world's UX infrastructure and lowering the barrier to creating great user experiences by enabling any company in the world to have a sophisticated design system. We're allowing companies to design and develop user experiences in a much more systematic way and deliver high quality UX 10x faster. We've built a design system documentation product people love and thanks to this we've grown through word-of-mouth to 1600+ customers including multiple Fortune 100s. We're the market leader in our category and have the backing of world-class investors like Tribe Capital, Y Combinator and Adobe. But design system documentation is just the beginning we're now perfectly positioned to become the leader in DesignOps and transform how products are built. Let's do this! Here's an overview of our hiring process: Introductory call (30min) Management discussion (60 mins) CS experience (90 mins) Chat with team and present problems (2 x 30 mins then 45 min discussion) Values interview (60 mins) We know this is quite a few sessions - thanks in advance for your patience - but this is a big decision for both of us! In each session, we ensure there's at least 10 mins for your questions Our DEI Statement At zeroheight we live and breathe our values, building an inclusive and diverse team is what makes us great. We are proud of the culture we've created and by embracing individuality we continue to add to our culture. We look to hire the best, give an amazing experience throughout and we don't discriminate against who or what you are. Our employees are encouraged to be their authentic selves, allowing us to celebrate our differences and learn from one another. All we ask is that you be yourself, love what you do and give 100%.
Who are we? From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2 . In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The Assisted Creation product is central to that mission. It further simplifies video creation by building an AI-based co-pilot for Synthesia . Our goal is to provide users, regardless of their prior video editing experience, with intuitive tools that ensure their success on our platform. To get started, users only need to supply an initial idea, which we turn into a video draft in seconds. Our solution uses a modern machine-learning stack based on LLMs, LVMs, embeddings, and more. What will you be doing? This role is a collaboration between the NLP team and the Assisted Creation team in the product. The NLP team is part of the R&D team and is responsible for prototyping solutions for longer term challenges that involve language understanding. The Assisted Creation team is responsible for integrating and delivering the solutions to the product. In this role you will sit within the NLP team and work on long term solutions for the Assisted Creation project by coming up with suitable ML solutions and thinking about / recommending the required data and data pipeline. We believe in ownership, so you will have sole ownership of your projects which can be long term. You will be working with the product manager responsible for the Assisted Creation. Therefore it's important to be able to communicate and understand product needs. As a result you will have the opportunity to shape the direction of the product. Furthermore you will be responsible for: Developing ML models, data processing pipelines, evaluation, and making sure that the solutions are deployable to the product. Evaluating your work, and leveraging our data pipeline and frameworks that we have established to understand the impact your features have on our commercial objectives and pivoting where necessary. Breaking down a problem into small steps that can be delivered and validated iteratively is important. Who are you? You have prior experience fine-tuning and deploying LLMs, ideally with open-source models. You have 5+ years of experience working in machine learning with experience in NLP. You have experience building performant ML based applications. Experience with CV and Diffusion models is a plus. Experience collaborating with Product Managers (cross team collaboration) And most importantly You have excellent verbal and written communication skills in English and you are passionate about what you do! The good stuff Attractive compensation (salary + stock options + bonus) Hybrid work setting with an office in London 25 days of annual leave + public holidays Pension + Healthcare Work in a great company culture with the option to join regular planning and socials at our hubs, and company retreats A generous referral scheme when you know people that are amazing for us Strong opportunities for your career growth You can see more about Who we are and How we work here:
Feb 10, 2025
Full time
Who are we? From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2 . In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The Assisted Creation product is central to that mission. It further simplifies video creation by building an AI-based co-pilot for Synthesia . Our goal is to provide users, regardless of their prior video editing experience, with intuitive tools that ensure their success on our platform. To get started, users only need to supply an initial idea, which we turn into a video draft in seconds. Our solution uses a modern machine-learning stack based on LLMs, LVMs, embeddings, and more. What will you be doing? This role is a collaboration between the NLP team and the Assisted Creation team in the product. The NLP team is part of the R&D team and is responsible for prototyping solutions for longer term challenges that involve language understanding. The Assisted Creation team is responsible for integrating and delivering the solutions to the product. In this role you will sit within the NLP team and work on long term solutions for the Assisted Creation project by coming up with suitable ML solutions and thinking about / recommending the required data and data pipeline. We believe in ownership, so you will have sole ownership of your projects which can be long term. You will be working with the product manager responsible for the Assisted Creation. Therefore it's important to be able to communicate and understand product needs. As a result you will have the opportunity to shape the direction of the product. Furthermore you will be responsible for: Developing ML models, data processing pipelines, evaluation, and making sure that the solutions are deployable to the product. Evaluating your work, and leveraging our data pipeline and frameworks that we have established to understand the impact your features have on our commercial objectives and pivoting where necessary. Breaking down a problem into small steps that can be delivered and validated iteratively is important. Who are you? You have prior experience fine-tuning and deploying LLMs, ideally with open-source models. You have 5+ years of experience working in machine learning with experience in NLP. You have experience building performant ML based applications. Experience with CV and Diffusion models is a plus. Experience collaborating with Product Managers (cross team collaboration) And most importantly You have excellent verbal and written communication skills in English and you are passionate about what you do! The good stuff Attractive compensation (salary + stock options + bonus) Hybrid work setting with an office in London 25 days of annual leave + public holidays Pension + Healthcare Work in a great company culture with the option to join regular planning and socials at our hubs, and company retreats A generous referral scheme when you know people that are amazing for us Strong opportunities for your career growth You can see more about Who we are and How we work here: