. About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. About the Role We are seeking a Senior Product Manager to lead the adaptation, development and evaluation of AI-enhanced learning experiences within ClinicalKey Student for the medical education market. This role will focus on creating solutions that improve how students and faculty access, personalize, and apply trusted medical knowledge. You will take a globally developed product and adapt it for market fit. Leading the end-to-end process -from defining customer needs and testing AI capabilities, to launching and evaluating success across pilot institutions Key Responsibilities Product Delivery and Development Oversee the full product lifecycle, from concept through delivery and optimization. Write clear, actionable requirements and collaborate closely with design and engineering teams. Apply agile principles to deliver high-quality, user-centered products. Address complex challenges with creative and practical solutions. AI and Data-Driven Decision-Making Lead the integration of AI solutions to improve product functionality, automation, and decision-making. Act as a key advocate for AI adoption across the product lifecycle-evaluating opportunities where AI can create differentiation or efficiency. Use AI-powered analytics tools to generate insights that influence product direction. Customer Focus Build a strong understanding of customer needs, behaviours, and emerging trends. Engage directly with customers to identify opportunities and inform product strategy. Guide the UX, Marketing, Commercial and Sales teams to design solutions that enhance customer experience and deliver measurable value. Stay informed about competitors, market shifts, and regulatory changes. Data-Driven Decision-Making Use data and metrics to guide priorities and measure success. Balance qualitative and quantitative insights when data is incomplete. Define KPIs, dashboards, and success metrics for key product initiatives. Go-to-Market and Product Launch Partner with marketing, sales, and customer teams to design and execute launch plans. Support business planning and identify opportunities for growth or product improvement. Manage product lifecycle activities, including launches, updates, and retirements. Strategy and Commercial Insight Shape and communicate a clear product vision and roadmap aligned with business goals. Use data and market insights to guide investment decisions and demonstrate ROI. Support business case development and contribute to strategic planning. Technical Understanding Communicate effectively with technical teams and understand high-level architecture. Leverage company platforms and technologies to enhance product capabilities. Stay informed about emerging technologies that could support future innovation. Core Competencies Personal Effectiveness Take ownership of personal and professional development. Learn from feedback, successes, and challenges. Demonstrate accountability and follow through on commitments. Problem Solving and Innovation Analyze challenges using diverse perspectives and evidence-based reasoning. Generate and implement creative ideas that improve products, processes, or outcomes. Collaboration and Communication Communicate clearly and respectfully with diverse stakeholders. Encourage open discussion, shared learning, and teamwork across departments. Build strong, trust-based relationships. Leadership and Development Inspire and motivate others through clarity, support, and recognition. Mentor peers and team members by sharing expertise and feedback. Foster a culture of learning, inclusion, and collaboration. Results Orientation Set clear goals and track progress against measurable outcomes. Balance short-term objectives with long-term vision. Drive accountability and shared success across teams. Qualifications and Experience 6-8 years of experience in product management or a related field. Proven success managing products or major features from concept to launch, including customer facing AI projects. Experience collaborating with customers and cross-functional teams to deliver commercial results. Degree in a relevant field. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let's shape progress together. Join
Jan 18, 2026
Full time
. About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. About the Role We are seeking a Senior Product Manager to lead the adaptation, development and evaluation of AI-enhanced learning experiences within ClinicalKey Student for the medical education market. This role will focus on creating solutions that improve how students and faculty access, personalize, and apply trusted medical knowledge. You will take a globally developed product and adapt it for market fit. Leading the end-to-end process -from defining customer needs and testing AI capabilities, to launching and evaluating success across pilot institutions Key Responsibilities Product Delivery and Development Oversee the full product lifecycle, from concept through delivery and optimization. Write clear, actionable requirements and collaborate closely with design and engineering teams. Apply agile principles to deliver high-quality, user-centered products. Address complex challenges with creative and practical solutions. AI and Data-Driven Decision-Making Lead the integration of AI solutions to improve product functionality, automation, and decision-making. Act as a key advocate for AI adoption across the product lifecycle-evaluating opportunities where AI can create differentiation or efficiency. Use AI-powered analytics tools to generate insights that influence product direction. Customer Focus Build a strong understanding of customer needs, behaviours, and emerging trends. Engage directly with customers to identify opportunities and inform product strategy. Guide the UX, Marketing, Commercial and Sales teams to design solutions that enhance customer experience and deliver measurable value. Stay informed about competitors, market shifts, and regulatory changes. Data-Driven Decision-Making Use data and metrics to guide priorities and measure success. Balance qualitative and quantitative insights when data is incomplete. Define KPIs, dashboards, and success metrics for key product initiatives. Go-to-Market and Product Launch Partner with marketing, sales, and customer teams to design and execute launch plans. Support business planning and identify opportunities for growth or product improvement. Manage product lifecycle activities, including launches, updates, and retirements. Strategy and Commercial Insight Shape and communicate a clear product vision and roadmap aligned with business goals. Use data and market insights to guide investment decisions and demonstrate ROI. Support business case development and contribute to strategic planning. Technical Understanding Communicate effectively with technical teams and understand high-level architecture. Leverage company platforms and technologies to enhance product capabilities. Stay informed about emerging technologies that could support future innovation. Core Competencies Personal Effectiveness Take ownership of personal and professional development. Learn from feedback, successes, and challenges. Demonstrate accountability and follow through on commitments. Problem Solving and Innovation Analyze challenges using diverse perspectives and evidence-based reasoning. Generate and implement creative ideas that improve products, processes, or outcomes. Collaboration and Communication Communicate clearly and respectfully with diverse stakeholders. Encourage open discussion, shared learning, and teamwork across departments. Build strong, trust-based relationships. Leadership and Development Inspire and motivate others through clarity, support, and recognition. Mentor peers and team members by sharing expertise and feedback. Foster a culture of learning, inclusion, and collaboration. Results Orientation Set clear goals and track progress against measurable outcomes. Balance short-term objectives with long-term vision. Drive accountability and shared success across teams. Qualifications and Experience 6-8 years of experience in product management or a related field. Proven success managing products or major features from concept to launch, including customer facing AI projects. Experience collaborating with customers and cross-functional teams to deliver commercial results. Degree in a relevant field. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let's shape progress together. Join
The Advocate Group
Welwyn Garden City, Hertfordshire
Are you a creative, ambitious marketer with a passion for flavour, culture, and consumer-led brands? Do you love variety, enjoy taking ownership, and want to make a real impact in a fast-paced FMCG environment? We re partnering with a vibrant food & drink business that s home to some of the UK s best-loved sauces, spices, and seasonings and they re looking for an enthusiastic Assistant Brand Manager to join their growing team. You won t just be supporting campaigns you ll be shaping them. From digital activations to product launches, trade events to market research, you ll have the chance to get involved in every part of the marketing mix. This is a brand team that values creativity, fresh thinking, and collaboration. You ll work closely with experienced Brand Managers, gaining genuine hands-on experience while helping to drive category growth and brand love across the UK. What You ll Be Doing Driving Brand Growth Help build and execute eye-catching brand plans. Support new product launches, packaging projects, and promotional activity. Keep your finger on the pulse of consumer trends and competitor movements. Bringing Campaigns to Life Coordinate digital, shopper, and trade marketing campaigns. Manage agencies, timelines, budgets, and creative briefs. Ensure brand consistency across all consumer touchpoints. Oversee product sample management and distribution to partners. Digital Ownership Support the monthly social content calendar and website updates. Carry out day-to-day community management. Work with technical teams to resolve any consumer queries. Insight & Analytics Conduct market and consumer research to uncover new opportunities. Track sales and campaign performance using data and insight tools. Prepare reports and presentations for senior leadership. Cross-Team Collaboration Work with Sales, Supply Chain, NPD, and Finance to ensure projects land smoothly. Support trade shows, events, and experiential marketing activities. What We re Looking For A degree in Marketing, Business or similar. 1 2 years experience in marketing or brand support, ideally FMCG. Someone analytical, organised, and proactive. A confident communicator with strong presentation skills. A creative thinker who brings ideas and energy to the table. A genuine passion for food and consumer culture. If this sounds like the right move for your career, we d love to speak to you! (url removed) The Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors . We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy , which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
Jan 18, 2026
Full time
Are you a creative, ambitious marketer with a passion for flavour, culture, and consumer-led brands? Do you love variety, enjoy taking ownership, and want to make a real impact in a fast-paced FMCG environment? We re partnering with a vibrant food & drink business that s home to some of the UK s best-loved sauces, spices, and seasonings and they re looking for an enthusiastic Assistant Brand Manager to join their growing team. You won t just be supporting campaigns you ll be shaping them. From digital activations to product launches, trade events to market research, you ll have the chance to get involved in every part of the marketing mix. This is a brand team that values creativity, fresh thinking, and collaboration. You ll work closely with experienced Brand Managers, gaining genuine hands-on experience while helping to drive category growth and brand love across the UK. What You ll Be Doing Driving Brand Growth Help build and execute eye-catching brand plans. Support new product launches, packaging projects, and promotional activity. Keep your finger on the pulse of consumer trends and competitor movements. Bringing Campaigns to Life Coordinate digital, shopper, and trade marketing campaigns. Manage agencies, timelines, budgets, and creative briefs. Ensure brand consistency across all consumer touchpoints. Oversee product sample management and distribution to partners. Digital Ownership Support the monthly social content calendar and website updates. Carry out day-to-day community management. Work with technical teams to resolve any consumer queries. Insight & Analytics Conduct market and consumer research to uncover new opportunities. Track sales and campaign performance using data and insight tools. Prepare reports and presentations for senior leadership. Cross-Team Collaboration Work with Sales, Supply Chain, NPD, and Finance to ensure projects land smoothly. Support trade shows, events, and experiential marketing activities. What We re Looking For A degree in Marketing, Business or similar. 1 2 years experience in marketing or brand support, ideally FMCG. Someone analytical, organised, and proactive. A confident communicator with strong presentation skills. A creative thinker who brings ideas and energy to the table. A genuine passion for food and consumer culture. If this sounds like the right move for your career, we d love to speak to you! (url removed) The Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors . We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy , which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
Our client is a fast-growing B2B technology marketing agency delivering demand generation programs and creative campaign services for global tech brands. They also run a successful professional community and events program connecting industry leaders across the UK, Europe, and US. They are seeking a hands-on Marketing Manager to take ownership of executing their marketing plan across digital channels, events, and marketing automation platforms. This is a do-er role for someone who thrives on making things happen and takes pride in precision and delivery. Location: Remote AS MARKETING MANAGER YOUR RESPONSIBILITIES WILL INCLUDE: Own execution of the marketing plan across digital, email, social media, and events Run HubSpot marketing automation including building, scheduling, and reporting on email campaigns, landing pages, and workflows Manage social media channels: plan and publish content, coordinate creative assets, and engage with the community Support event logistics, registrations, email communications, and post-event follow-up for webinars and live events Track and report campaign performance using analytics platforms and make data-driven recommendations THE IDEAL MARKETING MANAGER WILL HAVE: Proven experience in hands-on marketing delivery, ideally within B2B tech or agency environments Strong proficiency in HubSpot including email automation, list management, and reporting Comfortable managing social media, email campaigns Strong experience in end to end event management Excellent project management and organisational skills with ability to juggle multiple priorities Great communicator with clear, professional communication across internal teams and external stakeholders WHY JOIN THIS BUSINESS AS THEIR MARKETING MANAGER? Competitive compensation package based on experience Work with a fast-growing agency supporting respected global technology brands Remote working with flexibility across UK and Europe Opportunity to support high-profile events and community programs connecting industry professionals Armstrong Lloyd is a marketing specialist recruitment services provider. We specialise in the B2B SaaS space and have a variety of similar jobs available. We offer a personal service that will give you the best possible outcome in the recruitment process.
Jan 18, 2026
Full time
Our client is a fast-growing B2B technology marketing agency delivering demand generation programs and creative campaign services for global tech brands. They also run a successful professional community and events program connecting industry leaders across the UK, Europe, and US. They are seeking a hands-on Marketing Manager to take ownership of executing their marketing plan across digital channels, events, and marketing automation platforms. This is a do-er role for someone who thrives on making things happen and takes pride in precision and delivery. Location: Remote AS MARKETING MANAGER YOUR RESPONSIBILITIES WILL INCLUDE: Own execution of the marketing plan across digital, email, social media, and events Run HubSpot marketing automation including building, scheduling, and reporting on email campaigns, landing pages, and workflows Manage social media channels: plan and publish content, coordinate creative assets, and engage with the community Support event logistics, registrations, email communications, and post-event follow-up for webinars and live events Track and report campaign performance using analytics platforms and make data-driven recommendations THE IDEAL MARKETING MANAGER WILL HAVE: Proven experience in hands-on marketing delivery, ideally within B2B tech or agency environments Strong proficiency in HubSpot including email automation, list management, and reporting Comfortable managing social media, email campaigns Strong experience in end to end event management Excellent project management and organisational skills with ability to juggle multiple priorities Great communicator with clear, professional communication across internal teams and external stakeholders WHY JOIN THIS BUSINESS AS THEIR MARKETING MANAGER? Competitive compensation package based on experience Work with a fast-growing agency supporting respected global technology brands Remote working with flexibility across UK and Europe Opportunity to support high-profile events and community programs connecting industry professionals Armstrong Lloyd is a marketing specialist recruitment services provider. We specialise in the B2B SaaS space and have a variety of similar jobs available. We offer a personal service that will give you the best possible outcome in the recruitment process.
Social Media and Marketing Manager - £50,000 - £55,000 - London (Central Court) Hybrid Are you a creative storyteller with a passion for content creation and social media? Argyll operates a collection of exceptional workspaces in central London s most desirable locations. We don t just provide offices; we deliver experiences. From exceptional service to beautifully designed interiors, every Argyll space reflects our dedication to excellence. Our teams are at the heart of it all - passionate, proactive, and proud to bring our spaces to life. Together, we re shaping the future of premium workspace in London. We are looking for an exceptional Social Media and Marketing Manager to join our team. This newly created, strategic role reflects our commitment to strengthening how Argyll connects with our audience. We're placing greater emphasis on digital storytelling and social media engagement as part of our brand strategy, and this is an opportunity to lead that work and help shape how we communicate our story. Why join us? You will be supported by a culture of empowerment, trust, and teamwork. We are proud to be recognised as a top employer: Great Place to Work (2023) Newsweek s UK s Top 100 Most Loved Workplaces (2022 & 2024) The Sunday Times Best Places to Work (2024) About the role This is an opportunity to take full ownership of a new era for Argyll s digital narrative. As our Social Media & Marketing Manager, you ll play a pivotal role in driving awareness and engagement through creative, impactful content that showcases the excellence of our brand. This role is a central part of our new business focus, moving towards a content-rich, social-led strategy. You will ensure every campaign captures Argyll s voice - refined, confident, and inspiring - while delivering a measurable impact on our growth and digital reach. Your key responsibilities will include: Digital strategy leadership: You will lead the vision, creativity, and execution of our social presence. You ll define how we build brand awareness and generate quality leads through refined, social-first content. Integrated marketing campaigns: Working closely with the Head of Marketing, you will develop strategic, multi-channel campaigns across our products to attract and retain our discerning customers. Content & brand guardianship: You will write, proof, and craft compelling copy and brief creative partners (photographers, videographers, and designers) to ensure every piece of work reflects Argyll s premium standards. Insight & optimisation: You will lead on social tools and analytics, using data to continuously refine our approach. You will identify key metrics that drive real business results and use these insights to stay at the forefront of digital engagement. Internal communications: You will play a key role in keeping our teams connected to our shared vision. You will manage an internal communications calendar and share stories of success and excellence to build a culture of pride and belonging. Hours: 37.5 hours per week (Monday Friday) Working pattern: This is a hybrid role, with 3-4 days based in our London offices. Who excels here: We are looking for a forward-thinking creative and strategic doer who thrives on bringing new ideas to life. You will likely have experience within a premium business environment or a high-end, professional setting where delivering an exceptional customer experience is second nature. We are looking for someone who demonstrates the following qualities: Future-focused & commercial: You understand how social media sits within the wider business strategy to drive leads and revenue, and you are excited to build this from the ground up. Insight driven: You don't just react; you analyse. You are comfortable identifying metrics and using data to strategically adjust and optimise our digital strategy. High-end professionalism: You have an eye for detail that allows you to translate our five-star customer experience into a digital format. Accountable & proactive: You take total ownership of the marketing calendar. You are organised and capable of managing complex creative projects with a high degree of autonomy. Customer-centric collaborator: You enjoy working across the business to find the stories that make Argyll unique, always keeping the client journey at the heart of your work. Our commitment to you We believe our people are our greatest asset. We are committed to your development, wellbeing, and creating a truly inclusive culture. A people-first culture: We are a Disability Confident Committed (Level 1) and Tommy's accredited employer. Our family-friendly policies go beyond statutory requirements, including a nursery fees salary sacrifice scheme. Your wellbeing: We offer a health cash plan to support you and your family and dedicated cancer support. Teamwork & community: We value recognition, with provisions for team breakfasts, lunches, and regular events. We also actively support our charity partners. Learning and development: We provide great opportunities for you to learn new skills and grow your career with us. Diversity and inclusion Diversity is central to our ethos. We celebrate individuality and are committed to creating an inclusive environment where every background is valued. We welcome all applications. If you require any reasonable adjustments to participate in our application or interview process, please let us know. If you are excited to help us redefine the premium workspace experience through creative digital storytelling, we would love to hear from you. Please note: Due to a high volume of applications, only successful candidates will be contacted.
Jan 18, 2026
Full time
Social Media and Marketing Manager - £50,000 - £55,000 - London (Central Court) Hybrid Are you a creative storyteller with a passion for content creation and social media? Argyll operates a collection of exceptional workspaces in central London s most desirable locations. We don t just provide offices; we deliver experiences. From exceptional service to beautifully designed interiors, every Argyll space reflects our dedication to excellence. Our teams are at the heart of it all - passionate, proactive, and proud to bring our spaces to life. Together, we re shaping the future of premium workspace in London. We are looking for an exceptional Social Media and Marketing Manager to join our team. This newly created, strategic role reflects our commitment to strengthening how Argyll connects with our audience. We're placing greater emphasis on digital storytelling and social media engagement as part of our brand strategy, and this is an opportunity to lead that work and help shape how we communicate our story. Why join us? You will be supported by a culture of empowerment, trust, and teamwork. We are proud to be recognised as a top employer: Great Place to Work (2023) Newsweek s UK s Top 100 Most Loved Workplaces (2022 & 2024) The Sunday Times Best Places to Work (2024) About the role This is an opportunity to take full ownership of a new era for Argyll s digital narrative. As our Social Media & Marketing Manager, you ll play a pivotal role in driving awareness and engagement through creative, impactful content that showcases the excellence of our brand. This role is a central part of our new business focus, moving towards a content-rich, social-led strategy. You will ensure every campaign captures Argyll s voice - refined, confident, and inspiring - while delivering a measurable impact on our growth and digital reach. Your key responsibilities will include: Digital strategy leadership: You will lead the vision, creativity, and execution of our social presence. You ll define how we build brand awareness and generate quality leads through refined, social-first content. Integrated marketing campaigns: Working closely with the Head of Marketing, you will develop strategic, multi-channel campaigns across our products to attract and retain our discerning customers. Content & brand guardianship: You will write, proof, and craft compelling copy and brief creative partners (photographers, videographers, and designers) to ensure every piece of work reflects Argyll s premium standards. Insight & optimisation: You will lead on social tools and analytics, using data to continuously refine our approach. You will identify key metrics that drive real business results and use these insights to stay at the forefront of digital engagement. Internal communications: You will play a key role in keeping our teams connected to our shared vision. You will manage an internal communications calendar and share stories of success and excellence to build a culture of pride and belonging. Hours: 37.5 hours per week (Monday Friday) Working pattern: This is a hybrid role, with 3-4 days based in our London offices. Who excels here: We are looking for a forward-thinking creative and strategic doer who thrives on bringing new ideas to life. You will likely have experience within a premium business environment or a high-end, professional setting where delivering an exceptional customer experience is second nature. We are looking for someone who demonstrates the following qualities: Future-focused & commercial: You understand how social media sits within the wider business strategy to drive leads and revenue, and you are excited to build this from the ground up. Insight driven: You don't just react; you analyse. You are comfortable identifying metrics and using data to strategically adjust and optimise our digital strategy. High-end professionalism: You have an eye for detail that allows you to translate our five-star customer experience into a digital format. Accountable & proactive: You take total ownership of the marketing calendar. You are organised and capable of managing complex creative projects with a high degree of autonomy. Customer-centric collaborator: You enjoy working across the business to find the stories that make Argyll unique, always keeping the client journey at the heart of your work. Our commitment to you We believe our people are our greatest asset. We are committed to your development, wellbeing, and creating a truly inclusive culture. A people-first culture: We are a Disability Confident Committed (Level 1) and Tommy's accredited employer. Our family-friendly policies go beyond statutory requirements, including a nursery fees salary sacrifice scheme. Your wellbeing: We offer a health cash plan to support you and your family and dedicated cancer support. Teamwork & community: We value recognition, with provisions for team breakfasts, lunches, and regular events. We also actively support our charity partners. Learning and development: We provide great opportunities for you to learn new skills and grow your career with us. Diversity and inclusion Diversity is central to our ethos. We celebrate individuality and are committed to creating an inclusive environment where every background is valued. We welcome all applications. If you require any reasonable adjustments to participate in our application or interview process, please let us know. If you are excited to help us redefine the premium workspace experience through creative digital storytelling, we would love to hear from you. Please note: Due to a high volume of applications, only successful candidates will be contacted.
It's an incredibly exciting time to be part of the Loyalty team at Morrisons. We're evolving how we reward our customers, and we're looking for a Customer Loyalty Data & Insight Manager to join our Delivery & Analytics team. If you love turning complex customer behaviours into tangible moments that drive real commercial growth, this is the role for you click apply for full job details
Jan 18, 2026
Full time
It's an incredibly exciting time to be part of the Loyalty team at Morrisons. We're evolving how we reward our customers, and we're looking for a Customer Loyalty Data & Insight Manager to join our Delivery & Analytics team. If you love turning complex customer behaviours into tangible moments that drive real commercial growth, this is the role for you click apply for full job details
Company Profile Ocuco Limited is a leading software solutions provider in the eyecare industry, dedicated to helping eyecare professionals streamline their operations and provide exceptional patient care. With a global presence and a focus on innovation, Ocuco has built a reputation for delivering cutting edge technology and outstanding customer service. OptiCommerce is part of the Ocuco group and is the leading independent digital marketing and web provider in the optical sector, with clients in the UK, Ireland, the Nordics region, Canada and the US. Job Description Join Ocuco Ltd. as a Digital Marketing Executive and become an integral part of our dynamic, multinational Client Marketing team based in London. Reporting to the Head of Client Digital Marketing, the successful candidate will play a key role in developing and executing innovative digital strategies. This position involves working with clients across the UK & Ireland, the US, Canada, and the Nordics, as well as maintaining communication with prospective clients worldwide. The role requires a high level of attention to detail, strong organisational abilities, and excellent communication skills. Occasional travel to optical trade shows in the UK will be expected. This is a hybrid role, with a requirement to be in the office three days per week. Core Responsibilities Plan and execute social media content for clients Review your own and colleagues' client social media content Ensure all content meets quality standards before submission to the manager Schedule social media posts using specialist delivery platforms Liaise with clients to gather social media assets, blog content, and briefs Coordinate with third-party vendors to support content delivery Build bespoke client content calendars based on briefs, seasonality, and industry trends Assist in compiling advanced customer reports using multiple data sources (e.g., Google Analytics, Google Ads, WooCommerce, bespoke platforms) Monitor and report on paid campaign budgets (Google Ads, social media ads, etc.), ensuring appropriate spend management Respond to client communications (calls, emails, etc.), providing timely and appropriate resolutions Support the Client Marketing Team in their day-to-day activities Accurately complete tasks on time using provided tools and platforms Contribute positively to a collaborative team environment, where each member plays a valued role Minimum Requirements A qualification in Marketing, Business, Languages or related field. 2+ years of experience in crafting and executing social media content for clients. Demonstrated ability to thrive in a fast-paced environment. Proficiency in executing B2C/B2B content across diverse social media platforms. Exceptional attention to detail and ability to understand and execute marketing briefs accurately. Strong organisational and planning skills. Fluency in English (both verbal and written). Advanced proficiency in Microsoft Office Suite. The ideal candidate will also have Certification in Meta ads or other relevant marketing platforms. Experience with content scheduling platforms such as Publer, Buffer, and Hootsuite. Previous success in building, executing, and analysing Meta Ads/LinkedIn Ads campaigns. Familiarity with content/blog platforms including WooCommerce and Google Business. Positive attitude and proactive approach to delivering high quality results. Prior experience in the healthcare or eyewear sectors
Jan 18, 2026
Full time
Company Profile Ocuco Limited is a leading software solutions provider in the eyecare industry, dedicated to helping eyecare professionals streamline their operations and provide exceptional patient care. With a global presence and a focus on innovation, Ocuco has built a reputation for delivering cutting edge technology and outstanding customer service. OptiCommerce is part of the Ocuco group and is the leading independent digital marketing and web provider in the optical sector, with clients in the UK, Ireland, the Nordics region, Canada and the US. Job Description Join Ocuco Ltd. as a Digital Marketing Executive and become an integral part of our dynamic, multinational Client Marketing team based in London. Reporting to the Head of Client Digital Marketing, the successful candidate will play a key role in developing and executing innovative digital strategies. This position involves working with clients across the UK & Ireland, the US, Canada, and the Nordics, as well as maintaining communication with prospective clients worldwide. The role requires a high level of attention to detail, strong organisational abilities, and excellent communication skills. Occasional travel to optical trade shows in the UK will be expected. This is a hybrid role, with a requirement to be in the office three days per week. Core Responsibilities Plan and execute social media content for clients Review your own and colleagues' client social media content Ensure all content meets quality standards before submission to the manager Schedule social media posts using specialist delivery platforms Liaise with clients to gather social media assets, blog content, and briefs Coordinate with third-party vendors to support content delivery Build bespoke client content calendars based on briefs, seasonality, and industry trends Assist in compiling advanced customer reports using multiple data sources (e.g., Google Analytics, Google Ads, WooCommerce, bespoke platforms) Monitor and report on paid campaign budgets (Google Ads, social media ads, etc.), ensuring appropriate spend management Respond to client communications (calls, emails, etc.), providing timely and appropriate resolutions Support the Client Marketing Team in their day-to-day activities Accurately complete tasks on time using provided tools and platforms Contribute positively to a collaborative team environment, where each member plays a valued role Minimum Requirements A qualification in Marketing, Business, Languages or related field. 2+ years of experience in crafting and executing social media content for clients. Demonstrated ability to thrive in a fast-paced environment. Proficiency in executing B2C/B2B content across diverse social media platforms. Exceptional attention to detail and ability to understand and execute marketing briefs accurately. Strong organisational and planning skills. Fluency in English (both verbal and written). Advanced proficiency in Microsoft Office Suite. The ideal candidate will also have Certification in Meta ads or other relevant marketing platforms. Experience with content scheduling platforms such as Publer, Buffer, and Hootsuite. Previous success in building, executing, and analysing Meta Ads/LinkedIn Ads campaigns. Familiarity with content/blog platforms including WooCommerce and Google Business. Positive attitude and proactive approach to delivering high quality results. Prior experience in the healthcare or eyewear sectors
personalise marketing, including social media features. Senior Digital Product Manager, 12 Month FTC page is loaded Senior Digital Product Manager, 12 Month FTClocations: Londonposted on: Posted Todayjob requisition id: Job Description The LEGO Group is looking for a strategic Senior Product Manager to lead one of our core product areas on and will be part of the Shopper & Member Experience team. In this role, you will define and deliver a new product vision and roadmap, shaping how millions of customers engage with our products online. You will lead the team that ensures customers always see accurate, consistent and high-quality product information through the shopping journey on a global scale.# Core responsibilities Lead the product vision - Create and drive a clear, ambitious direction for your product area, aligned with broader business strategy and global objectives. Drive data excellence - Lead the evolution of our product catalog systems, data modelling, APIs and customer review integrations on Own the product roadmap and OKRs - Set and track quarterly OKRs, ensuring your team delivers real business impact and makes trade-offs to maximise impact for users. Balance priorities effectively - Navigate trade-offs between technical constraints, user needs, and commercial outcomes to make informed, strategic decisions. Enable collaboration across teams - Work closely with global eCommerce, marketing, retail, analytics, engineering, design, and other product teams to ensure alignment and effective delivery. Communicate with clarity and influence - Present ideas, updates, and decisions to senior stakeholders and cross-functional teams with confidence and precision. Embed a culture of accountability and ownership - Guide your team with clear direction, unblock challenges as they arise, and foster a high-performance, delivery-focused environment. Play your part in our team succeeding This is a high-impact role at the heart of our Shopper Product teams, ideal for a senior product manager excited about complex data ecosystems, platforming thinking and cross-collaboration at scale.The Shopper Product organisation is located within our commercial Markets and Channels business within LEGO Retail, the name for our direct-to-consumer channels. This department covers all aspects of a full retail company from marketing to eCommerce to loyalty and product management. Demonstrated ownership of APIs and backend services used by multiple teams Proven ability to execute complex product strategies effectively led with influence rather than authority Proven ability to translate complex technical problems into clear customer and business value Experience in eCommerce B2C, B2B or marketplace environments are beneficial but not critical Experience in leading a team as they pivot to a new product remit, including helping clarify mission, priorities and ways of working A passion for storytellingApplications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children's Rights.Just imagine building your dream career.Then make it real. Join the LEGO team today. (blob:)0:00 / 1:18Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in continuing our mission to "inspire and develop the builders of tomorrow".
Jan 17, 2026
Full time
personalise marketing, including social media features. Senior Digital Product Manager, 12 Month FTC page is loaded Senior Digital Product Manager, 12 Month FTClocations: Londonposted on: Posted Todayjob requisition id: Job Description The LEGO Group is looking for a strategic Senior Product Manager to lead one of our core product areas on and will be part of the Shopper & Member Experience team. In this role, you will define and deliver a new product vision and roadmap, shaping how millions of customers engage with our products online. You will lead the team that ensures customers always see accurate, consistent and high-quality product information through the shopping journey on a global scale.# Core responsibilities Lead the product vision - Create and drive a clear, ambitious direction for your product area, aligned with broader business strategy and global objectives. Drive data excellence - Lead the evolution of our product catalog systems, data modelling, APIs and customer review integrations on Own the product roadmap and OKRs - Set and track quarterly OKRs, ensuring your team delivers real business impact and makes trade-offs to maximise impact for users. Balance priorities effectively - Navigate trade-offs between technical constraints, user needs, and commercial outcomes to make informed, strategic decisions. Enable collaboration across teams - Work closely with global eCommerce, marketing, retail, analytics, engineering, design, and other product teams to ensure alignment and effective delivery. Communicate with clarity and influence - Present ideas, updates, and decisions to senior stakeholders and cross-functional teams with confidence and precision. Embed a culture of accountability and ownership - Guide your team with clear direction, unblock challenges as they arise, and foster a high-performance, delivery-focused environment. Play your part in our team succeeding This is a high-impact role at the heart of our Shopper Product teams, ideal for a senior product manager excited about complex data ecosystems, platforming thinking and cross-collaboration at scale.The Shopper Product organisation is located within our commercial Markets and Channels business within LEGO Retail, the name for our direct-to-consumer channels. This department covers all aspects of a full retail company from marketing to eCommerce to loyalty and product management. Demonstrated ownership of APIs and backend services used by multiple teams Proven ability to execute complex product strategies effectively led with influence rather than authority Proven ability to translate complex technical problems into clear customer and business value Experience in eCommerce B2C, B2B or marketplace environments are beneficial but not critical Experience in leading a team as they pivot to a new product remit, including helping clarify mission, priorities and ways of working A passion for storytellingApplications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children's Rights.Just imagine building your dream career.Then make it real. Join the LEGO team today. (blob:)0:00 / 1:18Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in continuing our mission to "inspire and develop the builders of tomorrow".
AboutBoldspace& Boldstream Boldspaceis a 6-year-old full-service brand and communications agency that has seen year-on-year growth since launch. From day one, we have builtBoldstream , our flagship data & analytics platform that empowers brands to measure and act on the real-time impact of their communications. As we continue to advance in a new phase of AI-native growth on Boldstream, investing heavily in agentic workflows, retrieval-augmented insights, and intelligent automation across reporting and analytics, we are seeking a Customer Success Manager to play a leading part in the future of the product & platform. The Role We are looking for a proactive,commercially-mindedCustomer Success Managerto own client relationships acrossBoldStream and ensure customerstruly understandandrealisethe value of our the platform. You will sit at the heart of product adoption, partnering closely with marketing, analytics,productand operations teams. Your mission is to turn satisfied clients into advocates, driverenewalsand expansion, and help shape the evolution ofBoldstreamthrough customer insight. Serve as the main point of contact forBoldStream customers, ensuring seamless onboarding,adoptionand ongoing success Develop a deep understanding of clients' marketing, data andcommunications objectivesand translate them into actionable platform usage strategies Track platform performance and usage health; proactivelyidentifyopportunities to increase value and retention Deliver training,workshopsand product demos to empower client teams Own renewal, upsell conversations andidentifygrowth opportunities Capture,prioritiseand communicate customer feedback to influence product roadmap and feature development Collaborate with internal delivery teams to ensure alignment between analytics operations and client expectations In time, maintainaccurateaccount records and reporting on KPIs such as NRR, churn and engagement metrics Skills & Experience 4+ years in Customer Success or Account Management role within SaaS, marketing technology, analytics or agency environment Strong understanding of marketing, brand communications or performance measurement Excellent communication and presentation skills set, as well as confident stakeholder engagement at senior levels Comfortanalysingdata insights and building compelling value stories for clients Tech-savvy and curious,quick to learn new tools and workflows A collaborative team player with bias for action, ownership and improvement Nice to Have Experience with AI-enabled platforms, datavisualisationtools, or marketing analytics Knowledge of integrations,automationor API-driven workflows Experience in a fast-growing startup or agency environment What We Offer Opportunity to directly influence the future of a fast-scaling AI-native analytics productin the marketing space. Hybrid working within an existing vibrant agency culture and ambitious growth vision Clear path for professional development and leadership progression Exposure across brand,marketingand innovation disciplines Pensions: a 5% employer contribution. Private Healthcare: Vitality Holiday: unlimited holiday (including all UK public holidays) - we trust our staff to take the time they need and still excel in their jobs - and days off for birthdays and moving house are guaranteed! Flexible working Socials: team socials regularly, chosen by the team. Team retreats: time to get to know each other away from the office. Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance. Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose. Wellness: time within working hours every week for those that want or need it. Monthly benefits budget: £50 per month, every month, to spend on whatever you want - from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching. A CARBON NEUTRAL BUSINESS Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.
Jan 17, 2026
Full time
AboutBoldspace& Boldstream Boldspaceis a 6-year-old full-service brand and communications agency that has seen year-on-year growth since launch. From day one, we have builtBoldstream , our flagship data & analytics platform that empowers brands to measure and act on the real-time impact of their communications. As we continue to advance in a new phase of AI-native growth on Boldstream, investing heavily in agentic workflows, retrieval-augmented insights, and intelligent automation across reporting and analytics, we are seeking a Customer Success Manager to play a leading part in the future of the product & platform. The Role We are looking for a proactive,commercially-mindedCustomer Success Managerto own client relationships acrossBoldStream and ensure customerstruly understandandrealisethe value of our the platform. You will sit at the heart of product adoption, partnering closely with marketing, analytics,productand operations teams. Your mission is to turn satisfied clients into advocates, driverenewalsand expansion, and help shape the evolution ofBoldstreamthrough customer insight. Serve as the main point of contact forBoldStream customers, ensuring seamless onboarding,adoptionand ongoing success Develop a deep understanding of clients' marketing, data andcommunications objectivesand translate them into actionable platform usage strategies Track platform performance and usage health; proactivelyidentifyopportunities to increase value and retention Deliver training,workshopsand product demos to empower client teams Own renewal, upsell conversations andidentifygrowth opportunities Capture,prioritiseand communicate customer feedback to influence product roadmap and feature development Collaborate with internal delivery teams to ensure alignment between analytics operations and client expectations In time, maintainaccurateaccount records and reporting on KPIs such as NRR, churn and engagement metrics Skills & Experience 4+ years in Customer Success or Account Management role within SaaS, marketing technology, analytics or agency environment Strong understanding of marketing, brand communications or performance measurement Excellent communication and presentation skills set, as well as confident stakeholder engagement at senior levels Comfortanalysingdata insights and building compelling value stories for clients Tech-savvy and curious,quick to learn new tools and workflows A collaborative team player with bias for action, ownership and improvement Nice to Have Experience with AI-enabled platforms, datavisualisationtools, or marketing analytics Knowledge of integrations,automationor API-driven workflows Experience in a fast-growing startup or agency environment What We Offer Opportunity to directly influence the future of a fast-scaling AI-native analytics productin the marketing space. Hybrid working within an existing vibrant agency culture and ambitious growth vision Clear path for professional development and leadership progression Exposure across brand,marketingand innovation disciplines Pensions: a 5% employer contribution. Private Healthcare: Vitality Holiday: unlimited holiday (including all UK public holidays) - we trust our staff to take the time they need and still excel in their jobs - and days off for birthdays and moving house are guaranteed! Flexible working Socials: team socials regularly, chosen by the team. Team retreats: time to get to know each other away from the office. Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance. Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose. Wellness: time within working hours every week for those that want or need it. Monthly benefits budget: £50 per month, every month, to spend on whatever you want - from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching. A CARBON NEUTRAL BUSINESS Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.
Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery. You'll find our HQ in the North East of England, founded in 2010, but since then, we've been on an exciting growth journey with employees also based in France. We leverage the latest tech and innovation to shape our products and deliver results. Our modern event-driven microservices architecture runs on AWS, and we embrace Golang as our preferred backend language for new services. All of this wouldn't be possible without our people- that's why they're at the heart of everything we do. Our Values At SaleCycle, we care about people- it's our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company. Continuous Innovation: Collaborate, innovate, and celebrate! Premium Execution: Excellence Delivered Every Time! High Curiosity: Embrace your inner child- ask why and listen! Proactive Collaboration: United, we work together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand the client's use of offerings. Collaborate with the sales team to renew contracts and secure additional business from existing clients. Collaborate with Finance Team to ensure we are collecting cash from clients in a prompt and efficient manner. Problem Solving & Issue Resolution: Quickly identify and address client issues, ensuring timely resolution and minimising impact to the client's operations. Collaborate with internal teams to troubleshoot and resolve complex issues, and keep the client informed throughout the process. Turn client challenges into opportunities for enhancing the client relationship. Strategic Account Planning: Develop a comprehensive account strategy for each client based on their unique needs, value and long-term objectives. Work with clients to clearly understand goals and KPIs that we can measure and deliver. Regularly review account performance, make data-driven recommendations, and adjust strategies to ensure ongoing success and growth. Time & Resource Management: Effectively prioritize client needs and manage multiple accounts simultaneously. Allocate resources efficiently to ensure timely project delivery and client satisfaction. Maintain a proactive approach to project timelines, ensuring all deliverables are met within agreed-upon deadlines. Collaboration with Internal Teams: Work closely with cross-functional teams (Sales, Marketing, Product) to ensure seamless service delivery and address client needs. Share client feedback and insights to help drive product or service improvements. Collaborate on internal initiatives that contribute to the growth and development of the client base. Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and industry trends to effectively advise clients. Provide training and support to clients on product features and best practices. Stay up-to-date with new features and offerings to ensure clients are leveraging the latest capabilities. Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition from sales to service delivery. Provide initial product training and guide clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and interpersonal skills. Excellent problem-solving abilities and the ability to work under pressure to meet client needs. Experience in strategic planning and managing complex accounts. Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment. Proficiency in CRM software HubSpot and Microsoft Office Suite (Word, Excel, PowerPoint). Industry knowledge relevant to the company's offerings is a plus. Preferred Skills: Previous experience in a software company is preferred where technical knowledge is required. Familiarity with customer success methodologies (e.g., Net Promoter Score, Customer Satisfaction surveys). Knowledge of data analytics tools to track and report on account performance (e.g., Looker) Perks & Benefits: We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country. Flexible hybrid working 25 days annual leave + public holidays + your birthday off Employee Assistance Program (EAP), including 24/7 GP access Life Insurance Up to 5% matched pension contribution Tech & Cycle to Work salary sacrifice schemes Annual company meet-up Monthly social fund Bonus schemes for innovation, new business, and employee referrals Enhanced parental leave Volunteering Days Long Service Awards Support & Equal Opportunities: If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience. We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age. Interested? Apply now! We'd love to hear from you! If you're excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.
Jan 17, 2026
Full time
Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery. You'll find our HQ in the North East of England, founded in 2010, but since then, we've been on an exciting growth journey with employees also based in France. We leverage the latest tech and innovation to shape our products and deliver results. Our modern event-driven microservices architecture runs on AWS, and we embrace Golang as our preferred backend language for new services. All of this wouldn't be possible without our people- that's why they're at the heart of everything we do. Our Values At SaleCycle, we care about people- it's our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company. Continuous Innovation: Collaborate, innovate, and celebrate! Premium Execution: Excellence Delivered Every Time! High Curiosity: Embrace your inner child- ask why and listen! Proactive Collaboration: United, we work together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand the client's use of offerings. Collaborate with the sales team to renew contracts and secure additional business from existing clients. Collaborate with Finance Team to ensure we are collecting cash from clients in a prompt and efficient manner. Problem Solving & Issue Resolution: Quickly identify and address client issues, ensuring timely resolution and minimising impact to the client's operations. Collaborate with internal teams to troubleshoot and resolve complex issues, and keep the client informed throughout the process. Turn client challenges into opportunities for enhancing the client relationship. Strategic Account Planning: Develop a comprehensive account strategy for each client based on their unique needs, value and long-term objectives. Work with clients to clearly understand goals and KPIs that we can measure and deliver. Regularly review account performance, make data-driven recommendations, and adjust strategies to ensure ongoing success and growth. Time & Resource Management: Effectively prioritize client needs and manage multiple accounts simultaneously. Allocate resources efficiently to ensure timely project delivery and client satisfaction. Maintain a proactive approach to project timelines, ensuring all deliverables are met within agreed-upon deadlines. Collaboration with Internal Teams: Work closely with cross-functional teams (Sales, Marketing, Product) to ensure seamless service delivery and address client needs. Share client feedback and insights to help drive product or service improvements. Collaborate on internal initiatives that contribute to the growth and development of the client base. Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and industry trends to effectively advise clients. Provide training and support to clients on product features and best practices. Stay up-to-date with new features and offerings to ensure clients are leveraging the latest capabilities. Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition from sales to service delivery. Provide initial product training and guide clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and interpersonal skills. Excellent problem-solving abilities and the ability to work under pressure to meet client needs. Experience in strategic planning and managing complex accounts. Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment. Proficiency in CRM software HubSpot and Microsoft Office Suite (Word, Excel, PowerPoint). Industry knowledge relevant to the company's offerings is a plus. Preferred Skills: Previous experience in a software company is preferred where technical knowledge is required. Familiarity with customer success methodologies (e.g., Net Promoter Score, Customer Satisfaction surveys). Knowledge of data analytics tools to track and report on account performance (e.g., Looker) Perks & Benefits: We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country. Flexible hybrid working 25 days annual leave + public holidays + your birthday off Employee Assistance Program (EAP), including 24/7 GP access Life Insurance Up to 5% matched pension contribution Tech & Cycle to Work salary sacrifice schemes Annual company meet-up Monthly social fund Bonus schemes for innovation, new business, and employee referrals Enhanced parental leave Volunteering Days Long Service Awards Support & Equal Opportunities: If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience. We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age. Interested? Apply now! We'd love to hear from you! If you're excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.
Salary: Dependent on Experience Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: 2 days per week onsite 4.5 day working week (Half day Fridays) About Us Infinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands. As a company, we're ever evolving, using cutting-edge tech and a drive for success to see us through. Our growth is exponential, with annual revenue of (£)18m+. Our mission is clear, to become the best call-tracking provider in the world. There's never been a better time to join Infinity. Profile of Role We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role you will be responsible for your allocated customer book, managing renewals and commercial conversations with customers across different sectors ranging from SMB to large volume agencies. You will be the voice of the customer and provide continual feedback to our product and development teams. About you The ideal candidate will be self-motivated and bring a high level of energy to the team. You will need to think outside the box and actively contribute to improve our customers experience and ensure customers are adopting the solution. You will be someone who is willing to go the extra mile and be able to spot customer needs and opportunities. You will be able to communicate effectively across departments and ensure the customer needs are being met. Key Responsibilities Be responsible for the performance (retention) of your allocated customer book, through limiting customer risks/churn and proactively engaging in commercial opportunities to expand infinity products/services across your customers teams and markets Monitor the health of your customer book though tactics such as reviewing levels of customer engagement and risk scoring. Deliver the service offer to customers such as touch in calls, account and audit reviews and create account & success plans for certain higher value customers. Have commercial responsibility for customers that you engage with e.g. pricing, packages, renewals, cross/upsells etc. Help onboard new customers and realise value as quickly and effortlessly as possible (time to first value). Maintain an advanced level of knowledge and understanding of the Infinity platform and subsequent services offered, including third party integration platforms Nurture customer advocacy in collaboration with the marketing team to produce case studies, testimonials, award entries etc. for your customers Support or lead internal tasks and projects including timely and through production of reports and forecasts as required for the Customer Success function Produce reports and forecasts as required for the Customer Success function, ensuring opportunities are kept up to date with relevant date and stages. Be the voice and customer advocate across the business, working closely with Product, Marketing, Sales and CX teams to ensure we are reviewing customer needs and prioritising where we think we can gain the most value across the client base Maintain an ethos of continual improvement whether that be re-defining processes, better use of technology or similar to maximise operational efficiencies Key Skills & Behaviours 2+ years of experience in a B2B software account management or customer success role Proven experience effectively managing a large book of SME & Enterprise customers Good presenter & communicator, able to structure and deliver presentations such as account reviews and QBR's. Time management and prioritisation skills which are linked to 'work ethic'. There will be times where this role will require early starts, late finishes, extra work to meet tight deadlines, time management is key in terms of setting multiple meetings in 1 day, thus making the best of time Knowledge of most standard desktop software applications e.g. excel, word, outlook etc Excellent comms skills inc. telephone manner, with strong written and oral communication skills - fast and effective communicator via all channels Strong experience and understanding of online marketing A valued team member who upholds Infinity values and professional integrity Ability to use own initiative and think 'outside the box' Customer focused individual who is self-motivated Ability to build strong trusted relationships at any level of seniority Strives to continuously raise standards e.g. what should a CSM review deck look like, does it work, how could it work better. This requires a proactive mindset Self-starter mentality who controls their own destiny Beneficial but not essential Experience in using Salesforce Experience of call tracking systems Experience of SaaS business Experience of contact centre environments Second language, ideally German, French or Italian At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you.
Jan 17, 2026
Full time
Salary: Dependent on Experience Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: 2 days per week onsite 4.5 day working week (Half day Fridays) About Us Infinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands. As a company, we're ever evolving, using cutting-edge tech and a drive for success to see us through. Our growth is exponential, with annual revenue of (£)18m+. Our mission is clear, to become the best call-tracking provider in the world. There's never been a better time to join Infinity. Profile of Role We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role you will be responsible for your allocated customer book, managing renewals and commercial conversations with customers across different sectors ranging from SMB to large volume agencies. You will be the voice of the customer and provide continual feedback to our product and development teams. About you The ideal candidate will be self-motivated and bring a high level of energy to the team. You will need to think outside the box and actively contribute to improve our customers experience and ensure customers are adopting the solution. You will be someone who is willing to go the extra mile and be able to spot customer needs and opportunities. You will be able to communicate effectively across departments and ensure the customer needs are being met. Key Responsibilities Be responsible for the performance (retention) of your allocated customer book, through limiting customer risks/churn and proactively engaging in commercial opportunities to expand infinity products/services across your customers teams and markets Monitor the health of your customer book though tactics such as reviewing levels of customer engagement and risk scoring. Deliver the service offer to customers such as touch in calls, account and audit reviews and create account & success plans for certain higher value customers. Have commercial responsibility for customers that you engage with e.g. pricing, packages, renewals, cross/upsells etc. Help onboard new customers and realise value as quickly and effortlessly as possible (time to first value). Maintain an advanced level of knowledge and understanding of the Infinity platform and subsequent services offered, including third party integration platforms Nurture customer advocacy in collaboration with the marketing team to produce case studies, testimonials, award entries etc. for your customers Support or lead internal tasks and projects including timely and through production of reports and forecasts as required for the Customer Success function Produce reports and forecasts as required for the Customer Success function, ensuring opportunities are kept up to date with relevant date and stages. Be the voice and customer advocate across the business, working closely with Product, Marketing, Sales and CX teams to ensure we are reviewing customer needs and prioritising where we think we can gain the most value across the client base Maintain an ethos of continual improvement whether that be re-defining processes, better use of technology or similar to maximise operational efficiencies Key Skills & Behaviours 2+ years of experience in a B2B software account management or customer success role Proven experience effectively managing a large book of SME & Enterprise customers Good presenter & communicator, able to structure and deliver presentations such as account reviews and QBR's. Time management and prioritisation skills which are linked to 'work ethic'. There will be times where this role will require early starts, late finishes, extra work to meet tight deadlines, time management is key in terms of setting multiple meetings in 1 day, thus making the best of time Knowledge of most standard desktop software applications e.g. excel, word, outlook etc Excellent comms skills inc. telephone manner, with strong written and oral communication skills - fast and effective communicator via all channels Strong experience and understanding of online marketing A valued team member who upholds Infinity values and professional integrity Ability to use own initiative and think 'outside the box' Customer focused individual who is self-motivated Ability to build strong trusted relationships at any level of seniority Strives to continuously raise standards e.g. what should a CSM review deck look like, does it work, how could it work better. This requires a proactive mindset Self-starter mentality who controls their own destiny Beneficial but not essential Experience in using Salesforce Experience of call tracking systems Experience of SaaS business Experience of contact centre environments Second language, ideally German, French or Italian At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you.
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 5+ years of experience working in banking or financial services industries Prior experience in client-facing role required, including Customer Success Manager, Consultant, Banking Relationship Manager, Bank Lender or Sales Specialist position Strong understanding of Banking industry e.g. regulation, origination and risk practices (Credit Modelling & Assessment, Credit Portfolio Management (Risk and CPM), Stress Testing and Impairments Modelling and Governance, Regulatory requirements (Basel CRD IV/V, Solvency 2, IFRS 9, ECB and EBA guidelines) highly desirable Ability to build relationships at all levels with clients/prospects and the internal organisation Demonstrate ability to work in a collaborative team environment and work independently when needed Have a good understanding of product-related requirements, analysis, methodologies and software industry Excellent written & verbal communication skills and presentation skills Self-starter willing to roll up sleeves to create required content or make necessary viable customised offerings for customers Position normally requires approximately 20% travel in Europe and Africa for client meetings Additional language skills desirable (French) Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Undergraduate (e.g., Bachelor's degree) required, Graduate/second-level degree preferred Responsibilities This role requires a strong understanding of bank workflows and use cases including lending, regulatory and/or risk practices, as well as compliance and data insights. It is expected that this person will have the ability to establish a customer journey roadmap that clearly articulates near term and long term customer needs from the customer's perspective, including clear ROI benefits. A successful candidate will define customer engagement strategies by relating their industry and product knowledge to the customers' critical priorities, and be able to communicate the value of our offering through demos and solution discussions. Customer Knowledge Gather information on customer use of Moody's solutions including Risk & Finance, Lending and Regulatory solutions as well as KYC and Data solutions and communicate to internal partners (product, research, sales, advisory services and client support) to build engagement strategy Proactively and effectively conduct discovery and understand the client's objectives and priorities Anticipate customer needs by offering new insights and ongoing engagement with direction Identify best practices around solution application to solve customer problems based on jobs to be done (different user needs) Develop and manage engagement plan to deepen interactions with each customer, resulting in stronger use of our products Partner with Sales to proactively manage client engagement to drive account loyalty including, maintaining health scores to reflect risk assessments and forecast full year churn rates Learn and share industry best practices with stakeholder groups Solution Communication, Feedback & Relationship Management Partner closely with an internal stakeholder team across Sales and the business domain to support the customer journey across user adoption and executive engagement Strong communicator who can translate business needs and demonstrate solution value Channel customer feedback to Moody's development teams Partner with Product and Research to communicate new product developments to customers Marketing Collateral and Events Coordinate development of case studies, success stories and other collateral to highlight the benefits of our solutions externally and internally Lead preparation and delivery of summits, user groups and webinars Advocate for customer community building events About the team Customer Success Management is critical to our short term and long term profitability as an organisation. We are successful when our clients realise continued value from our solutions and services. Customer Success Managers will measure achievement by increased customer adoption, reduced client turnover and meaningful customer engagement, including expanded organisational relationships. The candidate will be able to understand the customer needs and relate them to our capabilities, identify new use cases and ensure clients obtain maximum value from our solutions. They should also be able to navigate customer organisational challenges to build support as well as to mobilise Moody's resources to address client needs in a coordinated way, as required. Through customer partnerships the Customer Success Manager will develop client references and source marketing content, organise client events and lead other community building (customer) events. They will serve as the voice of the customer in development roadmap discussions and as a channel to the customer base for product communications. In the Banking group, we help financial institutions make important decisions about their business, particularly when they are providing loans, managing risk, or conducting financial planning for the future of their institution. We do this with our innovative software and reliable analytics, helping them understand how to do their job better through training, learning solutions and advisory services. We are a dedicated team of experts in technology and financial analytics who understand what our clients need. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Jan 17, 2026
Full time
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 5+ years of experience working in banking or financial services industries Prior experience in client-facing role required, including Customer Success Manager, Consultant, Banking Relationship Manager, Bank Lender or Sales Specialist position Strong understanding of Banking industry e.g. regulation, origination and risk practices (Credit Modelling & Assessment, Credit Portfolio Management (Risk and CPM), Stress Testing and Impairments Modelling and Governance, Regulatory requirements (Basel CRD IV/V, Solvency 2, IFRS 9, ECB and EBA guidelines) highly desirable Ability to build relationships at all levels with clients/prospects and the internal organisation Demonstrate ability to work in a collaborative team environment and work independently when needed Have a good understanding of product-related requirements, analysis, methodologies and software industry Excellent written & verbal communication skills and presentation skills Self-starter willing to roll up sleeves to create required content or make necessary viable customised offerings for customers Position normally requires approximately 20% travel in Europe and Africa for client meetings Additional language skills desirable (French) Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Undergraduate (e.g., Bachelor's degree) required, Graduate/second-level degree preferred Responsibilities This role requires a strong understanding of bank workflows and use cases including lending, regulatory and/or risk practices, as well as compliance and data insights. It is expected that this person will have the ability to establish a customer journey roadmap that clearly articulates near term and long term customer needs from the customer's perspective, including clear ROI benefits. A successful candidate will define customer engagement strategies by relating their industry and product knowledge to the customers' critical priorities, and be able to communicate the value of our offering through demos and solution discussions. Customer Knowledge Gather information on customer use of Moody's solutions including Risk & Finance, Lending and Regulatory solutions as well as KYC and Data solutions and communicate to internal partners (product, research, sales, advisory services and client support) to build engagement strategy Proactively and effectively conduct discovery and understand the client's objectives and priorities Anticipate customer needs by offering new insights and ongoing engagement with direction Identify best practices around solution application to solve customer problems based on jobs to be done (different user needs) Develop and manage engagement plan to deepen interactions with each customer, resulting in stronger use of our products Partner with Sales to proactively manage client engagement to drive account loyalty including, maintaining health scores to reflect risk assessments and forecast full year churn rates Learn and share industry best practices with stakeholder groups Solution Communication, Feedback & Relationship Management Partner closely with an internal stakeholder team across Sales and the business domain to support the customer journey across user adoption and executive engagement Strong communicator who can translate business needs and demonstrate solution value Channel customer feedback to Moody's development teams Partner with Product and Research to communicate new product developments to customers Marketing Collateral and Events Coordinate development of case studies, success stories and other collateral to highlight the benefits of our solutions externally and internally Lead preparation and delivery of summits, user groups and webinars Advocate for customer community building events About the team Customer Success Management is critical to our short term and long term profitability as an organisation. We are successful when our clients realise continued value from our solutions and services. Customer Success Managers will measure achievement by increased customer adoption, reduced client turnover and meaningful customer engagement, including expanded organisational relationships. The candidate will be able to understand the customer needs and relate them to our capabilities, identify new use cases and ensure clients obtain maximum value from our solutions. They should also be able to navigate customer organisational challenges to build support as well as to mobilise Moody's resources to address client needs in a coordinated way, as required. Through customer partnerships the Customer Success Manager will develop client references and source marketing content, organise client events and lead other community building (customer) events. They will serve as the voice of the customer in development roadmap discussions and as a channel to the customer base for product communications. In the Banking group, we help financial institutions make important decisions about their business, particularly when they are providing loans, managing risk, or conducting financial planning for the future of their institution. We do this with our innovative software and reliable analytics, helping them understand how to do their job better through training, learning solutions and advisory services. We are a dedicated team of experts in technology and financial analytics who understand what our clients need. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
About the Role We are looking for somebody with a marketing analytics background to take on an exciting role with fifty-five as a Senior Digital Media Consultant in our London-based consulting team. This is a varied role which spans across digital strategy, media advisory website architecture, UX analysis and business insights. Working as part of a small, collaborative team, you will play a key role in delivering fifty-five's data led projects to multiple, big brand clients across industries such as luxury, automotive, retail and beauty. These projects will be driven by client objectives relating to data collection, customer acquisition, onsite conversion optimisation and media mix optimisation. During these projects, you will contribute to promoting a customer centric vision of digital marketing, based on the systematic and methodical use of data to support decisions. You will report to a Project Lead and work alongside other Consultants, Tracking Specialists, Cloud Engineers and Innovation Experts. You will contribute to the creation, monitoring and execution of a project plan. Examples of the project work you will be leading within the first year of your role, include but are not limited to; the evaluation of the integrity of our clients' tracking set up for marketing & customer analytics, advanced media measurement, adtech implementation & activation, performance marketing dashboarding and audience frameworks alongside platform specialist support. You will be responsible for the content, the format and the overall quality of the outputs delivered to the client, and for monitoring their operational and technical implementation where required. Based on your media expertise and knowledge of your clients' needs, you will collaborate with all our teams to develop fifty five's offer, both in terms of marketing and in terms of technical and operational delivery. About the Company Part of the Brandtech Group, fifty-five is a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York and Shanghai, fifty-five is a certified Google Partner company and was named by Deloitte as one of the fastest growing tech firms in Europe, thanks to its unique technology approach combining talent with software and service expertise. Responsibilities Within your first year at fifty-five, you will be responsible for the following: Delivering high quality outcomes for a variety of projects in the Ad Tech and Web Analytics space, working in a client facing position, supported by a team of technical specialists Meeting client requirements within the agreed deadlines, keeping track of the required tasks for each project and liaising with the relevant owners internally and externally; foreseeing and escalating issues / risks as appropriate Developing a sharp, operational expertise about web analytics and media buy topics Occasional travel possible, within the UK or abroad Progressing in your journey at fifty-five, you will be given the opportunity to grow in your role through first hand exposure to multiple disciplines and, if interested, you might be selected to take a specialist path. Relevant Experience Educated to degree level 3+ years experience in activation of marketing campaigns (Paid Search/ Programmatic Display/ Paid Social) across both Brand and Performance strategies Hands on experience working directly with various advertising technologies (DV360, Google Ads, Campaign Manager, Search Ads 360, Meta Ads Manager etc) Experience working with clients across multiple markets and/or brands is preferable Knowledge and track record of creating/ deploying cross channel strategies, activating media tests and audience led marketing programmes Preferably leveraging Google analytics for advanced reporting and working knowledge of media measurement (Attraction, MMM, Incrementality) Knowledge of coding language or modelling tools relevant to data manipulation (e.g. BigQuery, SQL, R, Python, MatLab, Stata) Knowledge of dashboarding solutions (e.g. Power BI, Looker, Tableau) Proven track record of working within cross functional / cross platform digital projects with large groups of stakeholders and project team members Analytical mindset, keen to apply data to challenges Detail oriented, proactive and self motivated, good organisation is paramount Curious and eager to learn, able to challenge and recommend solutions to problems Flexible, versatile and works well under pressure Collaborative, works well in a team, understands that the sum of our parts is better than the individual Strong interest in new marketing technologies & the digital industry Interest in working in a small, growing team Have the right to work in UK If this sounds like you, please get in touch! We look forward to meeting you. Benefits Being part of a multicultural, dynamic and fast growing team Continuous (and certified) training on the digital ecosystem and technologies (initial training for all new employees, followed by recurring training sessions) Phone allowance Private medical coverage through AXA Transport for London travel card allowance - covering 50% of zone 1 2 allowance The flexibility to work remotely for part of the week 25 days holiday per year, in addition to UK bank and public holidays Company pension plan Company-sponsored sporting and social activities Cyclescheme
Jan 17, 2026
Full time
About the Role We are looking for somebody with a marketing analytics background to take on an exciting role with fifty-five as a Senior Digital Media Consultant in our London-based consulting team. This is a varied role which spans across digital strategy, media advisory website architecture, UX analysis and business insights. Working as part of a small, collaborative team, you will play a key role in delivering fifty-five's data led projects to multiple, big brand clients across industries such as luxury, automotive, retail and beauty. These projects will be driven by client objectives relating to data collection, customer acquisition, onsite conversion optimisation and media mix optimisation. During these projects, you will contribute to promoting a customer centric vision of digital marketing, based on the systematic and methodical use of data to support decisions. You will report to a Project Lead and work alongside other Consultants, Tracking Specialists, Cloud Engineers and Innovation Experts. You will contribute to the creation, monitoring and execution of a project plan. Examples of the project work you will be leading within the first year of your role, include but are not limited to; the evaluation of the integrity of our clients' tracking set up for marketing & customer analytics, advanced media measurement, adtech implementation & activation, performance marketing dashboarding and audience frameworks alongside platform specialist support. You will be responsible for the content, the format and the overall quality of the outputs delivered to the client, and for monitoring their operational and technical implementation where required. Based on your media expertise and knowledge of your clients' needs, you will collaborate with all our teams to develop fifty five's offer, both in terms of marketing and in terms of technical and operational delivery. About the Company Part of the Brandtech Group, fifty-five is a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York and Shanghai, fifty-five is a certified Google Partner company and was named by Deloitte as one of the fastest growing tech firms in Europe, thanks to its unique technology approach combining talent with software and service expertise. Responsibilities Within your first year at fifty-five, you will be responsible for the following: Delivering high quality outcomes for a variety of projects in the Ad Tech and Web Analytics space, working in a client facing position, supported by a team of technical specialists Meeting client requirements within the agreed deadlines, keeping track of the required tasks for each project and liaising with the relevant owners internally and externally; foreseeing and escalating issues / risks as appropriate Developing a sharp, operational expertise about web analytics and media buy topics Occasional travel possible, within the UK or abroad Progressing in your journey at fifty-five, you will be given the opportunity to grow in your role through first hand exposure to multiple disciplines and, if interested, you might be selected to take a specialist path. Relevant Experience Educated to degree level 3+ years experience in activation of marketing campaigns (Paid Search/ Programmatic Display/ Paid Social) across both Brand and Performance strategies Hands on experience working directly with various advertising technologies (DV360, Google Ads, Campaign Manager, Search Ads 360, Meta Ads Manager etc) Experience working with clients across multiple markets and/or brands is preferable Knowledge and track record of creating/ deploying cross channel strategies, activating media tests and audience led marketing programmes Preferably leveraging Google analytics for advanced reporting and working knowledge of media measurement (Attraction, MMM, Incrementality) Knowledge of coding language or modelling tools relevant to data manipulation (e.g. BigQuery, SQL, R, Python, MatLab, Stata) Knowledge of dashboarding solutions (e.g. Power BI, Looker, Tableau) Proven track record of working within cross functional / cross platform digital projects with large groups of stakeholders and project team members Analytical mindset, keen to apply data to challenges Detail oriented, proactive and self motivated, good organisation is paramount Curious and eager to learn, able to challenge and recommend solutions to problems Flexible, versatile and works well under pressure Collaborative, works well in a team, understands that the sum of our parts is better than the individual Strong interest in new marketing technologies & the digital industry Interest in working in a small, growing team Have the right to work in UK If this sounds like you, please get in touch! We look forward to meeting you. Benefits Being part of a multicultural, dynamic and fast growing team Continuous (and certified) training on the digital ecosystem and technologies (initial training for all new employees, followed by recurring training sessions) Phone allowance Private medical coverage through AXA Transport for London travel card allowance - covering 50% of zone 1 2 allowance The flexibility to work remotely for part of the week 25 days holiday per year, in addition to UK bank and public holidays Company pension plan Company-sponsored sporting and social activities Cyclescheme
About the Role We are looking for somebody with a marketing analytics background to take on an exciting role with fifty-five as a Senior Digital Media Consultant in our London-based consulting team. This is a varied role which spans across digital strategy, media advisory website architecture, UX analysis and business insights. Working as part of a small, collaborative team, you will play a key role in delivering fifty-five's data led projects to multiple, big brand clients across industries such as luxury, automotive, retail and beauty. These projects will be driven by client objectives relating to data collection, customer acquisition, onsite conversion optimisation and media mix optimisation. During these projects, you will contribute to promoting a customer centric vision of digital marketing, based on the systematic and methodical use of data to support decisions. You will report to a Project Lead and work alongside other Consultants, Tracking Specialists, Cloud Engineers and Innovation Experts. You will contribute to the creation, monitoring and execution of a project plan. Examples of the project work you will be leading within the first year of your role, include but are not limited to; the evaluation of the integrity of our clients' tracking set up for marketing & customer analytics, advanced media measurement, adtech implementation & activation, performance marketing dashboarding and audience frameworks alongside platform specialist support. You will be responsible for the content, the format and the overall quality of the outputs delivered to the client, and for monitoring their operational and technical implementation where required. Based on your media expertise and knowledge of your clients' needs, you will collaborate with all our teams to develop fifty five's offer, both in terms of marketing and in terms of technical and operational delivery. About the Company Part of the Brandtech Group, fifty-five is a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York and Shanghai, fifty-five is a certified Google Partner company and was named by Deloitte as one of the fastest growing tech firms in Europe, thanks to its unique technology approach combining talent with software and service expertise. Responsibilities Within your first year at fifty-five, you will be responsible for the following: Delivering high quality outcomes for a variety of projects in the Ad Tech and Web Analytics space, working in a client facing position, supported by a team of technical specialists Meeting client requirements within the agreed deadlines, keeping track of the required tasks for each project and liaising with the relevant owners internally and externally; foreseeing and escalating issues / risks as appropriate Developing a sharp, operational expertise about web analytics and media buy topics Occasional travel possible, within the UK or abroad Progressing in your journey at fifty-five, you will be given the opportunity to grow in your role through first hand exposure to multiple disciplines and, if interested, you might be selected to take a specialist path. Relevant Experience Educated to degree level 3+ years experience in activation of marketing campaigns (Paid Search/ Programmatic Display/ Paid Social) across both Brand and Performance strategies Hands on experience working directly with various advertising technologies (DV360, Google Ads, Campaign Manager, Search Ads 360, Meta Ads Manager etc) Experience working with clients across multiple markets and/or brands is preferable Knowledge and track record of creating/ deploying cross channel strategies, activating media tests and audience led marketing programmes Preferably leveraging Google analytics for advanced reporting and working knowledge of media measurement (Attraction, MMM, Incrementality) Knowledge of coding language or modelling tools relevant to data manipulation (e.g. BigQuery, SQL, R, Python, MatLab, Stata) Knowledge of dashboarding solutions (e.g. Power BI, Looker, Tableau) Proven track record of working within cross functional / cross platform digital projects with large groups of stakeholders and project team members Analytical mindset, keen to apply data to challenges Detail oriented, proactive and self motivated, good organisation is paramount Curious and eager to learn, able to challenge and recommend solutions to problems Flexible, versatile and works well under pressure Collaborative, works well in a team, understands that the sum of our parts is better than the individual Strong interest in new marketing technologies & the digital industry Interest in working in a small, growing team Have the right to work in UK If this sounds like you, please get in touch! We look forward to meeting you. Benefits Being part of a multicultural, dynamic and fast growing team Continuous (and certified) training on the digital ecosystem and technologies (initial training for all new employees, followed by recurring training sessions) Phone allowance Private medical coverage through AXA Transport for London travel card allowance - covering 50% of zone 1 2 allowance The flexibility to work remotely for part of the week 25 days holiday per year, in addition to UK bank and public holidays Company pension plan Company-sponsored sporting and social activities Cyclescheme
Jan 17, 2026
Full time
About the Role We are looking for somebody with a marketing analytics background to take on an exciting role with fifty-five as a Senior Digital Media Consultant in our London-based consulting team. This is a varied role which spans across digital strategy, media advisory website architecture, UX analysis and business insights. Working as part of a small, collaborative team, you will play a key role in delivering fifty-five's data led projects to multiple, big brand clients across industries such as luxury, automotive, retail and beauty. These projects will be driven by client objectives relating to data collection, customer acquisition, onsite conversion optimisation and media mix optimisation. During these projects, you will contribute to promoting a customer centric vision of digital marketing, based on the systematic and methodical use of data to support decisions. You will report to a Project Lead and work alongside other Consultants, Tracking Specialists, Cloud Engineers and Innovation Experts. You will contribute to the creation, monitoring and execution of a project plan. Examples of the project work you will be leading within the first year of your role, include but are not limited to; the evaluation of the integrity of our clients' tracking set up for marketing & customer analytics, advanced media measurement, adtech implementation & activation, performance marketing dashboarding and audience frameworks alongside platform specialist support. You will be responsible for the content, the format and the overall quality of the outputs delivered to the client, and for monitoring their operational and technical implementation where required. Based on your media expertise and knowledge of your clients' needs, you will collaborate with all our teams to develop fifty five's offer, both in terms of marketing and in terms of technical and operational delivery. About the Company Part of the Brandtech Group, fifty-five is a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York and Shanghai, fifty-five is a certified Google Partner company and was named by Deloitte as one of the fastest growing tech firms in Europe, thanks to its unique technology approach combining talent with software and service expertise. Responsibilities Within your first year at fifty-five, you will be responsible for the following: Delivering high quality outcomes for a variety of projects in the Ad Tech and Web Analytics space, working in a client facing position, supported by a team of technical specialists Meeting client requirements within the agreed deadlines, keeping track of the required tasks for each project and liaising with the relevant owners internally and externally; foreseeing and escalating issues / risks as appropriate Developing a sharp, operational expertise about web analytics and media buy topics Occasional travel possible, within the UK or abroad Progressing in your journey at fifty-five, you will be given the opportunity to grow in your role through first hand exposure to multiple disciplines and, if interested, you might be selected to take a specialist path. Relevant Experience Educated to degree level 3+ years experience in activation of marketing campaigns (Paid Search/ Programmatic Display/ Paid Social) across both Brand and Performance strategies Hands on experience working directly with various advertising technologies (DV360, Google Ads, Campaign Manager, Search Ads 360, Meta Ads Manager etc) Experience working with clients across multiple markets and/or brands is preferable Knowledge and track record of creating/ deploying cross channel strategies, activating media tests and audience led marketing programmes Preferably leveraging Google analytics for advanced reporting and working knowledge of media measurement (Attraction, MMM, Incrementality) Knowledge of coding language or modelling tools relevant to data manipulation (e.g. BigQuery, SQL, R, Python, MatLab, Stata) Knowledge of dashboarding solutions (e.g. Power BI, Looker, Tableau) Proven track record of working within cross functional / cross platform digital projects with large groups of stakeholders and project team members Analytical mindset, keen to apply data to challenges Detail oriented, proactive and self motivated, good organisation is paramount Curious and eager to learn, able to challenge and recommend solutions to problems Flexible, versatile and works well under pressure Collaborative, works well in a team, understands that the sum of our parts is better than the individual Strong interest in new marketing technologies & the digital industry Interest in working in a small, growing team Have the right to work in UK If this sounds like you, please get in touch! We look forward to meeting you. Benefits Being part of a multicultural, dynamic and fast growing team Continuous (and certified) training on the digital ecosystem and technologies (initial training for all new employees, followed by recurring training sessions) Phone allowance Private medical coverage through AXA Transport for London travel card allowance - covering 50% of zone 1 2 allowance The flexibility to work remotely for part of the week 25 days holiday per year, in addition to UK bank and public holidays Company pension plan Company-sponsored sporting and social activities Cyclescheme
Store Manager, Wonderland Rd S page is loaded Store Manager, Wonderland Rd Slocations: London, ONtime type: Full timeposted on: Posted Todayjob requisition id: JR155718 Store General Manager - Pro Hockey Life Pro Hockey Life is proud to be the world's largest hockey centric retailer. Hockey, our national passion, is a way of life for so many Canadians. Whether played in backyards, highly competitive leagues or enjoyed simply by following your favorite team, it is an integral part of our everyday lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. At Pro Hockey Life, we spark possibilities through teamwork - and we would love to see you in our starting line-up. What you will do Customer Service: Champion and deliver Pro Hockey Life's Customer Experience Model across the entire Store Team. Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette. Achieve Net Promotor individual store targets. Ensure Staff Onboarding is delivered to the company's expectation. Become an Ambassador of Canadian Tire's Triangle Rewards Program Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.Store Operations: Flawless execution of PHL's visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs Effectively utilizes meet all store operating initiatives and directives according to required timelines. Establishes plan and follows up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly prices sweeps. Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control. Oversees preparation for annual inventories. Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures. Efficiently manages store weekly scheduling and Roster Management Leverages Store Force data inputs for both sales and support functions ensuring staff productivity and maximized wage costs for both Retail/Ecomm and Pro Shop ServicesTraining: Coach and develop store and management team, through setting expectations, communication, coaching, feedback, and ongoing support. Follow up to ensure execution of Weekly Plans for the store. Create development plans and conduct annual appraisals for management team; support and coach to improve any performance gaps and conducts ongoing coaching to improve team. Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information. Hold team accountable to complete required training within time limits working with the Assistant Store Manager Provide resolution for all customer concerns. Develop and lead recruiting and hiring strategy for store, maintaining a full roster. Establish succession plans through continuous training and development leveraging HR partners.Leadership: Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation. Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary. Follows the disciplinary process consistently and impartially. Promotes and maintains a positive and motivating work environment. Provides mentorship to teams and influences continuous growth, Sponsors encourage to support community engagement efforts. What you bring Proven Leader and Mentor Proven ability to build and manage daily store execution plan. Exceptional communication skills & organizational skills Understanding of P&L Statements Financial Discipline in understanding OPEX Control, including Wage Cost Management Superior training and coaching skills 5 years of retail management experience High energy, enthusiastic individual who is driven to succeed What you'll get Excellent Discount Program Flexible Scheduling Benefits and Savings Options First Class Training Platforms Team Environment Employee Resource Groups Jumpstart CharitiesWe thank all applicants for their interest; however only those candidates selected for an interview will be contacted. Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special. Our strong connection to our customers allows us to offer Canadians wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners. Join us, where there's a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.We are one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you're ready to take on new challenges - be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have - there is a place for you here, so apply today.
Jan 17, 2026
Full time
Store Manager, Wonderland Rd S page is loaded Store Manager, Wonderland Rd Slocations: London, ONtime type: Full timeposted on: Posted Todayjob requisition id: JR155718 Store General Manager - Pro Hockey Life Pro Hockey Life is proud to be the world's largest hockey centric retailer. Hockey, our national passion, is a way of life for so many Canadians. Whether played in backyards, highly competitive leagues or enjoyed simply by following your favorite team, it is an integral part of our everyday lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. At Pro Hockey Life, we spark possibilities through teamwork - and we would love to see you in our starting line-up. What you will do Customer Service: Champion and deliver Pro Hockey Life's Customer Experience Model across the entire Store Team. Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette. Achieve Net Promotor individual store targets. Ensure Staff Onboarding is delivered to the company's expectation. Become an Ambassador of Canadian Tire's Triangle Rewards Program Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.Store Operations: Flawless execution of PHL's visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs Effectively utilizes meet all store operating initiatives and directives according to required timelines. Establishes plan and follows up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly prices sweeps. Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control. Oversees preparation for annual inventories. Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures. Efficiently manages store weekly scheduling and Roster Management Leverages Store Force data inputs for both sales and support functions ensuring staff productivity and maximized wage costs for both Retail/Ecomm and Pro Shop ServicesTraining: Coach and develop store and management team, through setting expectations, communication, coaching, feedback, and ongoing support. Follow up to ensure execution of Weekly Plans for the store. Create development plans and conduct annual appraisals for management team; support and coach to improve any performance gaps and conducts ongoing coaching to improve team. Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information. Hold team accountable to complete required training within time limits working with the Assistant Store Manager Provide resolution for all customer concerns. Develop and lead recruiting and hiring strategy for store, maintaining a full roster. Establish succession plans through continuous training and development leveraging HR partners.Leadership: Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation. Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary. Follows the disciplinary process consistently and impartially. Promotes and maintains a positive and motivating work environment. Provides mentorship to teams and influences continuous growth, Sponsors encourage to support community engagement efforts. What you bring Proven Leader and Mentor Proven ability to build and manage daily store execution plan. Exceptional communication skills & organizational skills Understanding of P&L Statements Financial Discipline in understanding OPEX Control, including Wage Cost Management Superior training and coaching skills 5 years of retail management experience High energy, enthusiastic individual who is driven to succeed What you'll get Excellent Discount Program Flexible Scheduling Benefits and Savings Options First Class Training Platforms Team Environment Employee Resource Groups Jumpstart CharitiesWe thank all applicants for their interest; however only those candidates selected for an interview will be contacted. Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special. Our strong connection to our customers allows us to offer Canadians wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners. Join us, where there's a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.We are one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you're ready to take on new challenges - be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have - there is a place for you here, so apply today.
About the Role: Grade Level (for internal use): 11 The Team: The Web Taxonomist will be a key member of the Enterprise Marketing Strategy and Demand Generation team, supporting the execution of a consistent enterprise-wide digital experience. Reporting to the Director of Digital Acquisition who has responsibility across paid media and search engine optimization, this role plays a crucial part in organizing and optimizing web content across S&P Global's corporate and divisional sites to ensure consistency, discoverability, and user-centric navigation. Working closely with content owners, SEO leads, UX designers, and technical teams, the Web Taxonomist will enable a more effective and scalable web experience for customers. The Impact This role is instrumental in bringing order and clarity to a complex and expansive content ecosystem. By creating and maintaining robust taxonomies and metadata structures, the Web Taxonomist ensures that content across corporate and divisions is easy to find, contextually relevant, and aligned with user intent. Their work directly supports customer journey optimization, content personalization, and search performance, thereby improving engagement and conversion. Responsibilities Develop and maintain a centralized taxonomy and metadata schema for S&P Global's enterprise web properties. Conduct audits of existing site structures and content groupings to identify inconsistencies and opportunities for enhancement. Partner with UX, SEO, content, and technical teams to ensure taxonomy supports business goals, user experience, and search optimization. Support the development of tagging frameworks for Adobe Experience Manager (AEM), Adobe Target, and personalization tools. Serve as a subject matter expert in organizing content by audience, topic, industry, and solution areas. Collaborate with global divisional teams to align taxonomy standards while accommodating unique business needs. Maintain documentation and training materials to promote adoption of taxonomy standards. Provide ongoing governance and quality control to ensure metadata integrity and consistency. What We're Looking For: Basic Required Qualifications: Education: Bachelor's degree in library science, Information Architecture, Digital Marketing, or a related field 5-7+ years of experience in taxonomy design, metadata strategy, or content architecture in a large digital environment Familiarity with enterprise content management systems (preferably AEM), tagging tools, and digital asset management systems Understanding of SEO, UX design principles, and accessibility standards Strong communication and stakeholder engagement skills in a global organization. Additional Preferred Qualifications: Experience in B2B marketing or content-heavy organizations Background in web content strategy or digital operations Exposure to Adobe Target, Adobe Analytics, and audience segmentation tools What's In It for You? Structure: Shape how content is categorized and discovered across a global digital ecosystem. Impact: Enhance personalization, engagement, and findability across four business divisions. Collaboration: Work with UX, SEO, content, and engineering teams to deliver better experiences. Growth: Advance your career in a role that sits at the intersection of content, user experience, and enterprise strategy. Return to Work: Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it, we are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here () . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster () describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), MRKTNG202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning) Job ID: 316417 Posted On: 2025-11-24 Location: London, United Kingdom
Jan 17, 2026
Full time
About the Role: Grade Level (for internal use): 11 The Team: The Web Taxonomist will be a key member of the Enterprise Marketing Strategy and Demand Generation team, supporting the execution of a consistent enterprise-wide digital experience. Reporting to the Director of Digital Acquisition who has responsibility across paid media and search engine optimization, this role plays a crucial part in organizing and optimizing web content across S&P Global's corporate and divisional sites to ensure consistency, discoverability, and user-centric navigation. Working closely with content owners, SEO leads, UX designers, and technical teams, the Web Taxonomist will enable a more effective and scalable web experience for customers. The Impact This role is instrumental in bringing order and clarity to a complex and expansive content ecosystem. By creating and maintaining robust taxonomies and metadata structures, the Web Taxonomist ensures that content across corporate and divisions is easy to find, contextually relevant, and aligned with user intent. Their work directly supports customer journey optimization, content personalization, and search performance, thereby improving engagement and conversion. Responsibilities Develop and maintain a centralized taxonomy and metadata schema for S&P Global's enterprise web properties. Conduct audits of existing site structures and content groupings to identify inconsistencies and opportunities for enhancement. Partner with UX, SEO, content, and technical teams to ensure taxonomy supports business goals, user experience, and search optimization. Support the development of tagging frameworks for Adobe Experience Manager (AEM), Adobe Target, and personalization tools. Serve as a subject matter expert in organizing content by audience, topic, industry, and solution areas. Collaborate with global divisional teams to align taxonomy standards while accommodating unique business needs. Maintain documentation and training materials to promote adoption of taxonomy standards. Provide ongoing governance and quality control to ensure metadata integrity and consistency. What We're Looking For: Basic Required Qualifications: Education: Bachelor's degree in library science, Information Architecture, Digital Marketing, or a related field 5-7+ years of experience in taxonomy design, metadata strategy, or content architecture in a large digital environment Familiarity with enterprise content management systems (preferably AEM), tagging tools, and digital asset management systems Understanding of SEO, UX design principles, and accessibility standards Strong communication and stakeholder engagement skills in a global organization. Additional Preferred Qualifications: Experience in B2B marketing or content-heavy organizations Background in web content strategy or digital operations Exposure to Adobe Target, Adobe Analytics, and audience segmentation tools What's In It for You? Structure: Shape how content is categorized and discovered across a global digital ecosystem. Impact: Enhance personalization, engagement, and findability across four business divisions. Collaboration: Work with UX, SEO, content, and engineering teams to deliver better experiences. Growth: Advance your career in a role that sits at the intersection of content, user experience, and enterprise strategy. Return to Work: Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it, we are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here () . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster () describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), MRKTNG202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning) Job ID: 316417 Posted On: 2025-11-24 Location: London, United Kingdom
Senior Marketing Analytics Manager Drive data-led marketing decisions and shape strategy. Reporting directly to the Marketing Director. Opportunity to influence marketing strategy through data-driven insights. Salary up to £90k plus excellent benefits. Were looking for a Senior Marketing Data and Analytics Manager to lead the charge in turning marketing data into actionable insights click apply for full job details
Jan 17, 2026
Full time
Senior Marketing Analytics Manager Drive data-led marketing decisions and shape strategy. Reporting directly to the Marketing Director. Opportunity to influence marketing strategy through data-driven insights. Salary up to £90k plus excellent benefits. Were looking for a Senior Marketing Data and Analytics Manager to lead the charge in turning marketing data into actionable insights click apply for full job details
YOUR ROLE You will act as the primary point of contact for clients on digital analytics, tracking, and taxonomy management. Your expertise will help clients leverage their data, drive marketing effectiveness, and ensure consistent, high-quality measurement across web, CRM, and media platforms. You will translate business needs into actionable solutions, ensuring data accuracy, consistency, and strict adherence to data privacy regulations and best practices. Key Responsibilities Consult with clients to understand their business objectives and translate these into analytics strategies and technical requirements. Design, implement, and maintain tracking solutions, with a primary focus on Google Tag Manager (GTM) and Google Analytics, as well as supporting other platforms as needed. Develop, document, and enforce campaign naming conventions, tagging standards, and taxonomies to ensure clean, consistent, actionable data. Ensure all data collection and analytics implementations comply with data privacy regulations (GDPR, PECR) and industry best practices; advise on privacy-by-design and consent management. Conduct rigorous QA, validation, and troubleshooting of analytics implementations to guarantee data accuracy and completeness. Create clear technical documentation and client-facing presentations; communicate complex concepts to both technical and non-technical audiences. Collaborate with internal teams-including strategy, media, web development, and CRM-to align analytics solutions with broader business objectives. Stay up-to-date with analytics trends, platform updates, and privacy regulations, adapting solutions as needed. YOUR SKILLS AND EXPERIENCE Tag Management: Advanced experience with platforms such as Google Tag Manager (GTM), Tealium, and Ensighten. Analytics Platforms: Skilled in Google Analytics GA4, Adobe Analytics, and Amplitude for web and app measurement. Mobile & Attribution: Familiarity with mobile measurement partners like AppsFlyer, Adjust, and Branch. Customer Data Platforms (CDPs): Understanding of CDPs such as Salesforce Marketing Cloud, Segment, or ActionIQ. Taxonomy & Data Governance: Experience developing and maintaining taxonomies, with exposure to tools like Claravine. Consent & Privacy: Working knowledge of consent management solutions (e.g., OneTrust, TrustArc, Cookiebot) and data privacy compliance. Media & Ad Tech: Exposure to campaign tracking integrations with platforms like Facebook Ads Manager, Google Ads, and DV360. Reporting & Automation: Proficiency in data visualization tools (Google Data Studio, Tableau, Power BI) and scripting (JavaScript, Python) for analytics automation is a plus. Data Clean Rooms: Experience leveraging data clean rooms effectively (Live Ramp, InfoSum) is a plus. General: Strong problem-solving, documentation, and stakeholder communication skills; ability to deliver technical solutions and insights to varied audiences. 7+ years' experience in analytics, digital marketing technology, or related roles.
Jan 16, 2026
Full time
YOUR ROLE You will act as the primary point of contact for clients on digital analytics, tracking, and taxonomy management. Your expertise will help clients leverage their data, drive marketing effectiveness, and ensure consistent, high-quality measurement across web, CRM, and media platforms. You will translate business needs into actionable solutions, ensuring data accuracy, consistency, and strict adherence to data privacy regulations and best practices. Key Responsibilities Consult with clients to understand their business objectives and translate these into analytics strategies and technical requirements. Design, implement, and maintain tracking solutions, with a primary focus on Google Tag Manager (GTM) and Google Analytics, as well as supporting other platforms as needed. Develop, document, and enforce campaign naming conventions, tagging standards, and taxonomies to ensure clean, consistent, actionable data. Ensure all data collection and analytics implementations comply with data privacy regulations (GDPR, PECR) and industry best practices; advise on privacy-by-design and consent management. Conduct rigorous QA, validation, and troubleshooting of analytics implementations to guarantee data accuracy and completeness. Create clear technical documentation and client-facing presentations; communicate complex concepts to both technical and non-technical audiences. Collaborate with internal teams-including strategy, media, web development, and CRM-to align analytics solutions with broader business objectives. Stay up-to-date with analytics trends, platform updates, and privacy regulations, adapting solutions as needed. YOUR SKILLS AND EXPERIENCE Tag Management: Advanced experience with platforms such as Google Tag Manager (GTM), Tealium, and Ensighten. Analytics Platforms: Skilled in Google Analytics GA4, Adobe Analytics, and Amplitude for web and app measurement. Mobile & Attribution: Familiarity with mobile measurement partners like AppsFlyer, Adjust, and Branch. Customer Data Platforms (CDPs): Understanding of CDPs such as Salesforce Marketing Cloud, Segment, or ActionIQ. Taxonomy & Data Governance: Experience developing and maintaining taxonomies, with exposure to tools like Claravine. Consent & Privacy: Working knowledge of consent management solutions (e.g., OneTrust, TrustArc, Cookiebot) and data privacy compliance. Media & Ad Tech: Exposure to campaign tracking integrations with platforms like Facebook Ads Manager, Google Ads, and DV360. Reporting & Automation: Proficiency in data visualization tools (Google Data Studio, Tableau, Power BI) and scripting (JavaScript, Python) for analytics automation is a plus. Data Clean Rooms: Experience leveraging data clean rooms effectively (Live Ramp, InfoSum) is a plus. General: Strong problem-solving, documentation, and stakeholder communication skills; ability to deliver technical solutions and insights to varied audiences. 7+ years' experience in analytics, digital marketing technology, or related roles.
Marketing and Website Coordinator (B2C/B2B) Location: Bolton Department: Marketing & IT Hours: Monday-Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm Contract: Full-time, Permanent About the Role We are working with a well-established, award winning business in the heating and home solutions sector. They are seeking a Marketing & Website Coordinator to join their team at their Head Office in Bolton. This is a role bridging Marketing and IT , focusing on both consumer-facing websites (B2C) and a data-driven business platform (B2B) . The successful candidate will ensure the company's digital presence is visually appealing, user-friendly, and technically robust. This is an office-based position , so applicants must live within a commutable distance for regular collaboration and creative teamwork. 27,000- 33,000 Annual bonus Full time, permanent Office based Key Responsibilities Maintain and update content across multiple WordPress websites (B2C and B2B). Ensure brand consistency, mobile responsiveness, and visual appeal. Enhance UX/UI elements to improve customer journeys and engagement. Upload and manage structured product/service data for the B2B platform. Collaborate with Marketing and IT teams on campaigns, updates, and technical improvements. Monitor website performance using tools such as Google Analytics . Conduct regular audits for content accuracy and optimal user experience. Manage plugins, basic SEO settings, and site speed optimisations. Assist with testing and QA of new features or layouts before deployment. Provide ad hoc digital support across the business when required. What We're Looking For Strong understanding of WordPress CMS (HTML/CSS knowledge is a plus but not mandatory). Awareness of UX/UI principles and their impact on user experience and conversion. Experience managing B2C websites with a focus on engagement. Comfortable handling structured data and spreadsheets for B2B platforms. Proactive, accountable, and able to manage multiple projects under pressure. Excellent attention to detail and commitment to high standards. Interest in emerging digital trends and competitor activity. Adaptable and collaborative team player with strong organisational skills. Qualifications & Experience Degree-level education or equivalent in a digital, marketing, or design-related field. Minimum 1 year of experience in a digital content or UX role (graduates welcome). Proven experience managing and improving WordPress websites. Familiarity with SEO, analytics tools, and responsive design principles. Benefits Competitive salary based on experience - 27,000- 33,000 per annum Annual bonus Pension scheme and childcare vouchers. 20 days holiday plus bank holidays, plus an extra day off for your birthday, and Christmas entitlement. Health benefit contribution (glasses, dental care, etc.). Invitations to company events and team socials. Opportunities for growth and recognition within a thriving business. Join a 'Business of the Year' Selection Process Application Review - Submit your updated CV and portfolio (if applicable) outlining your experience with WordPress, UX/UI, and digital content management. Digital Challenge - Shortlisted applicants will complete a practical task involving content audit and UX suggestions. Interview & Discussion - Meet with the Marketing and IT managers to discuss your work and experience. Final Review & Offer - Successful candidates will receive a formal offer followed by onboarding and training. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 16, 2026
Full time
Marketing and Website Coordinator (B2C/B2B) Location: Bolton Department: Marketing & IT Hours: Monday-Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm Contract: Full-time, Permanent About the Role We are working with a well-established, award winning business in the heating and home solutions sector. They are seeking a Marketing & Website Coordinator to join their team at their Head Office in Bolton. This is a role bridging Marketing and IT , focusing on both consumer-facing websites (B2C) and a data-driven business platform (B2B) . The successful candidate will ensure the company's digital presence is visually appealing, user-friendly, and technically robust. This is an office-based position , so applicants must live within a commutable distance for regular collaboration and creative teamwork. 27,000- 33,000 Annual bonus Full time, permanent Office based Key Responsibilities Maintain and update content across multiple WordPress websites (B2C and B2B). Ensure brand consistency, mobile responsiveness, and visual appeal. Enhance UX/UI elements to improve customer journeys and engagement. Upload and manage structured product/service data for the B2B platform. Collaborate with Marketing and IT teams on campaigns, updates, and technical improvements. Monitor website performance using tools such as Google Analytics . Conduct regular audits for content accuracy and optimal user experience. Manage plugins, basic SEO settings, and site speed optimisations. Assist with testing and QA of new features or layouts before deployment. Provide ad hoc digital support across the business when required. What We're Looking For Strong understanding of WordPress CMS (HTML/CSS knowledge is a plus but not mandatory). Awareness of UX/UI principles and their impact on user experience and conversion. Experience managing B2C websites with a focus on engagement. Comfortable handling structured data and spreadsheets for B2B platforms. Proactive, accountable, and able to manage multiple projects under pressure. Excellent attention to detail and commitment to high standards. Interest in emerging digital trends and competitor activity. Adaptable and collaborative team player with strong organisational skills. Qualifications & Experience Degree-level education or equivalent in a digital, marketing, or design-related field. Minimum 1 year of experience in a digital content or UX role (graduates welcome). Proven experience managing and improving WordPress websites. Familiarity with SEO, analytics tools, and responsive design principles. Benefits Competitive salary based on experience - 27,000- 33,000 per annum Annual bonus Pension scheme and childcare vouchers. 20 days holiday plus bank holidays, plus an extra day off for your birthday, and Christmas entitlement. Health benefit contribution (glasses, dental care, etc.). Invitations to company events and team socials. Opportunities for growth and recognition within a thriving business. Join a 'Business of the Year' Selection Process Application Review - Submit your updated CV and portfolio (if applicable) outlining your experience with WordPress, UX/UI, and digital content management. Digital Challenge - Shortlisted applicants will complete a practical task involving content audit and UX suggestions. Interview & Discussion - Meet with the Marketing and IT managers to discuss your work and experience. Final Review & Offer - Successful candidates will receive a formal offer followed by onboarding and training. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are you a driven digital marketer ready to step into a leadership role where your expertise genuinely makes an impact? Would you like a bigger voice at the table to lead, inspire and contribute towards growth? Do you have ideas and creativity with no space or support to bring them to life? Are you looking for more variety - clients and projects that align with your interests? Are you looking for an employer that respects your work-life-balance? (Burn-out isn t for us) We re looking for an ambitious Digital Marketing Manager to join a well-established, award-winning digital marketing agency with a reputation for long-term client partnerships and a people-first culture. This is a fantastic opportunity to lead high-performing digital campaigns, develop a talented team, and play a key role in shaping the future of a growing agency - all while enjoying the flexibility of hybrid working and a healthy work - life balance. If you re looking for a new challenge, or perhaps ready to return to work after a break we d love to hear from you. The Role at a Glance: Digital Marketing Manager £45,000 - £55,000 DOE Plus other Benefits and growth within the business Surrey. Hybrid - 3 days in the office Full-time - Permanent Culture: We value long-term client relationships and believe the same longevity within our team creates a stronger, more settled business. Our culture is close-knit, professional and thoughtful, with a strong focus on maintaining a healthy work life balance for everyone. Your Skills/Experience: Digital Marketing and Team Leadership Experience. Ambitious. Positive, can-do attitude. Recent sector knowledge. SEO. Who we are: We re a growing digital marketing agency looking for an energetic and confident individual to join our team. This is an exciting opportunity for an experienced, motivated and ambitious professional who is passionate about working in the digital marketing industry. With a 20-year reputation for excellence, we are proud to be an award-winning, integrated agency. We have a strong track record of delivering meaningful, high-quality B2B and B2C marketing communications across a wide range of sectors. Our highly experienced team specialises in website design, SEO, paid advertising, social media and rebranding. We work with a diverse mix of clients, from small businesses to large organisations, offering a full-service marketing agency approach in what is now a digital-centric world. With such a varied client base, no two days are ever the same, making this a dynamic and engaging place to build your career. What You ll Do: • Lead and develop our SEO, social media, and PPC service offerings • Take a hands-on approach to delivering and improving digital marketing campaigns • Work closely with the wider team to develop and deliver digital marketing proposals and solutions for both existing and new clients • Manage, motivate, and support a team of experienced digital marketers • Collaborate closely with website developers and designers to deliver integrated solutions • Drive high standards of performance, innovation, and results across all digital channels What You ll Bring: • Degree-level education (or equivalent) with strong literacy skills • Min 3+ years digital marketing experience, including 1+ year in a supervisory role • Strong analytical skills and experience with tools such as Google Analytics, SEMrush, and Screaming Frog • In-depth knowledge of SEO, social media, paid advertising, and digital marketing platforms • Up-to-date understanding of industry trends; agency experience desirable • Clear ambition to further progress your digital marketing career • Confident communicator with clients and colleagues at all levels • Excellent written and verbal communication skills What We Offer: • A competitive package that reflects your skills and experience • The flexibility of hybrid working • A genuinely friendly, inclusive, and supportive team culture • A structured onboarding and induction programme with ongoing support • Real opportunities for learning, growth, and career progression in digital marketing If you re passionate about digital marketing, confident leading teams, and excited by the chance to work with a diverse client base in a supportive, forward-thinking environment, we d love to hear from you. Apply today to take the next step in your digital marketing career with an agency that truly values its people. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 16, 2026
Full time
Are you a driven digital marketer ready to step into a leadership role where your expertise genuinely makes an impact? Would you like a bigger voice at the table to lead, inspire and contribute towards growth? Do you have ideas and creativity with no space or support to bring them to life? Are you looking for more variety - clients and projects that align with your interests? Are you looking for an employer that respects your work-life-balance? (Burn-out isn t for us) We re looking for an ambitious Digital Marketing Manager to join a well-established, award-winning digital marketing agency with a reputation for long-term client partnerships and a people-first culture. This is a fantastic opportunity to lead high-performing digital campaigns, develop a talented team, and play a key role in shaping the future of a growing agency - all while enjoying the flexibility of hybrid working and a healthy work - life balance. If you re looking for a new challenge, or perhaps ready to return to work after a break we d love to hear from you. The Role at a Glance: Digital Marketing Manager £45,000 - £55,000 DOE Plus other Benefits and growth within the business Surrey. Hybrid - 3 days in the office Full-time - Permanent Culture: We value long-term client relationships and believe the same longevity within our team creates a stronger, more settled business. Our culture is close-knit, professional and thoughtful, with a strong focus on maintaining a healthy work life balance for everyone. Your Skills/Experience: Digital Marketing and Team Leadership Experience. Ambitious. Positive, can-do attitude. Recent sector knowledge. SEO. Who we are: We re a growing digital marketing agency looking for an energetic and confident individual to join our team. This is an exciting opportunity for an experienced, motivated and ambitious professional who is passionate about working in the digital marketing industry. With a 20-year reputation for excellence, we are proud to be an award-winning, integrated agency. We have a strong track record of delivering meaningful, high-quality B2B and B2C marketing communications across a wide range of sectors. Our highly experienced team specialises in website design, SEO, paid advertising, social media and rebranding. We work with a diverse mix of clients, from small businesses to large organisations, offering a full-service marketing agency approach in what is now a digital-centric world. With such a varied client base, no two days are ever the same, making this a dynamic and engaging place to build your career. What You ll Do: • Lead and develop our SEO, social media, and PPC service offerings • Take a hands-on approach to delivering and improving digital marketing campaigns • Work closely with the wider team to develop and deliver digital marketing proposals and solutions for both existing and new clients • Manage, motivate, and support a team of experienced digital marketers • Collaborate closely with website developers and designers to deliver integrated solutions • Drive high standards of performance, innovation, and results across all digital channels What You ll Bring: • Degree-level education (or equivalent) with strong literacy skills • Min 3+ years digital marketing experience, including 1+ year in a supervisory role • Strong analytical skills and experience with tools such as Google Analytics, SEMrush, and Screaming Frog • In-depth knowledge of SEO, social media, paid advertising, and digital marketing platforms • Up-to-date understanding of industry trends; agency experience desirable • Clear ambition to further progress your digital marketing career • Confident communicator with clients and colleagues at all levels • Excellent written and verbal communication skills What We Offer: • A competitive package that reflects your skills and experience • The flexibility of hybrid working • A genuinely friendly, inclusive, and supportive team culture • A structured onboarding and induction programme with ongoing support • Real opportunities for learning, growth, and career progression in digital marketing If you re passionate about digital marketing, confident leading teams, and excited by the chance to work with a diverse client base in a supportive, forward-thinking environment, we d love to hear from you. Apply today to take the next step in your digital marketing career with an agency that truly values its people. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Cycling in London is booming and we re campaigning to make it safe everywhere and fun for everyone! The new post of Senior Digital Fundraising Officer is an essential role, delivering digital campaigns to engage new supporters and acquire new members and donors, ultimately ensuring LCC s campaigning continues to be impactful and effective for years to come. You ll bring strong experience gained in a similar role for a charity, campaigning organisation or membership body; and you ll demonstrate past success in generating income through digital advertising and email marketing. A fantastic communicator, you ll translate LCC s work into compelling cases for support, building a year-round programme of multi-channel fundraising and member acquisition campaigns. Acting as the organisation s digital lead , you ll help ensure our digital communications, systems and processes continuously evolve and improve in line with emerging trends and best practice. And you ll play a key role in strengthening our approach to digital marketing, providing advice and support across the staff team to embed digital thinking in priority projects. As we launch a new growth strategy and invest in our digital fundraising capacity this is an exciting role and an exciting time to join LCC. You ll be a linchpin in a small, talented, friendly team; working on a cause where the impact of your work is quickly visible. With huge scope to develop and implement your own ideas, the role will suit someone with an entrepreneurial mindset and the energy and enthusiasm to experiment, strive for improvement, and deliver growth. We re passionate about developing our people and we ll work with you to make you the best digital fundraiser you can be. To be successful you will need: Minimum of five years experience working in a similar digital fundraising or marketing role(s) for other charities, membership organisations, or agencies. High level of proficiency working with Facebook Ads Manager, including strong experience using the platform to deliver fundraising and supporter acquisition campaigns. Strong experience using email marketing platforms to build supporter journeys and run email fundraising campaigns or appeals. It would also be beneficial to have: Knowledge of Google Ads, Google Tag Manager, Google Analytics. Experience articulating compelling cases for support. Experience running multi-channel digital advertising / fundraising campaigns. Good understanding of paid search/display advertising. Experience using CRM systems to run reports, analyse campaign effectiveness, and segment audiences. Experience using content management systems such as WordPress and Drupal. Experience commissioning creative suppliers such as graphic designers, illustrators, animators, filmmakers.
Jan 16, 2026
Full time
Cycling in London is booming and we re campaigning to make it safe everywhere and fun for everyone! The new post of Senior Digital Fundraising Officer is an essential role, delivering digital campaigns to engage new supporters and acquire new members and donors, ultimately ensuring LCC s campaigning continues to be impactful and effective for years to come. You ll bring strong experience gained in a similar role for a charity, campaigning organisation or membership body; and you ll demonstrate past success in generating income through digital advertising and email marketing. A fantastic communicator, you ll translate LCC s work into compelling cases for support, building a year-round programme of multi-channel fundraising and member acquisition campaigns. Acting as the organisation s digital lead , you ll help ensure our digital communications, systems and processes continuously evolve and improve in line with emerging trends and best practice. And you ll play a key role in strengthening our approach to digital marketing, providing advice and support across the staff team to embed digital thinking in priority projects. As we launch a new growth strategy and invest in our digital fundraising capacity this is an exciting role and an exciting time to join LCC. You ll be a linchpin in a small, talented, friendly team; working on a cause where the impact of your work is quickly visible. With huge scope to develop and implement your own ideas, the role will suit someone with an entrepreneurial mindset and the energy and enthusiasm to experiment, strive for improvement, and deliver growth. We re passionate about developing our people and we ll work with you to make you the best digital fundraiser you can be. To be successful you will need: Minimum of five years experience working in a similar digital fundraising or marketing role(s) for other charities, membership organisations, or agencies. High level of proficiency working with Facebook Ads Manager, including strong experience using the platform to deliver fundraising and supporter acquisition campaigns. Strong experience using email marketing platforms to build supporter journeys and run email fundraising campaigns or appeals. It would also be beneficial to have: Knowledge of Google Ads, Google Tag Manager, Google Analytics. Experience articulating compelling cases for support. Experience running multi-channel digital advertising / fundraising campaigns. Good understanding of paid search/display advertising. Experience using CRM systems to run reports, analyse campaign effectiveness, and segment audiences. Experience using content management systems such as WordPress and Drupal. Experience commissioning creative suppliers such as graphic designers, illustrators, animators, filmmakers.
