Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 10-Feb-2025 Employment Type: Fixed term contract, Full time Ref #: Description & Requirements Role Title: Senior Binding Authority Management Technician Department: Operations Team: Business Support Location: London About the Role: The Senior Binding Authority Management Technician is responsible for the day-to-day administration of a number of Operational and Non-Operational functions that provide input into LSM's management of binding authorities. This includes assisting the Binding Authority Services Manager with relationship management and oversight of Operational Services that have been outsourced to LSM's outsource service provider(s) in addition to those functions retained within LSM. About the Department & Team: To provide efficient and effective support to all LSM "front office" functions and business entities. Continuously review systems and processes within the end-to-end underwriting process, with the aim to improve efficiencies and productivity. Responsible for the efficiency and compatibility of systems and processes between all LSM offices. Keep abreast of, and understand the impact of, market processes and initiatives that potentially could impact the syndicate's operations. Accountable for the delivery of MI requirements to the business and the continual improvement of the format, performance and delivery of MI and BI. Engage in project design and delivery by taking a lead role in the definition of business requirements and related process change for both enhancements and new trading opportunities, in conjunction with the Change and IT teams. Accountable for the quality and timeliness of underwriting information recorded in the core systems. Develop the strategy for the use of the service company and Broker 258. Responsible for the transaction of business between overseas offices and the syndicate and between the syndicate and Xchanging. Provide the broking interface to support the transaction of facilities for third party coverholders, the placement of outwards reinsurance and the placement of intra-group business underwritten by the syndicate. Key Responsibilities: Binder Management Ensure that all in scope binders are notified to the service provider in a timely fashion and in line with agreed SLA's. Thereafter ensuring that the service provider has set the binders up within agreed timeframes and all escalated queries are resolved. Oversee the mapping review and sign off function on a divisional basis ensuring that all binders pass mapping quality control checks. Work with the outsource provider to facilitate the timely receipt and upload of all bordereaux for in scope binders. Act as a point of reference to assist in query resolution and to resolve bordereaux provision issues when prescribed processes do not achieve required results. Where appropriate escalate issues to the Binding Authority Operations Manager. Oversee the completion of a set of regular monthly compliance checks of uploaded data, escalating potential breaches of binder terms to underwriters and the DUA team. Oversee the smooth transfer of data from the outsource provider to LSM's internal data warehouse. Assist in the integration of any new or additional systems or processes into LSM's existing Binder Bordereaux Management process. Work with the DDM Tide system, assisting in the integration of binders and the mapping and bordereaux upload process. Ensure that all Claims bordereaux are being reconciled, mapped and uploaded by the outsource service provider. Where required oversee the validation and reconciliation reporting through the Claims Operations team on behalf of the department. Liaise with the Binding Authority Services Manager, escalating issues arising in performing the overview and checking of regular upload duties, performed by the outsource provider(s) as and when required. Additional Responsibilities: Work with the Binding Authority Services Manager and other Senior Binder Management Technicians in developing processes that effectively monitor aged debt for all expiring BAM contracts. Collaborate with the Binding Authority Services Manager and the overall Binding Authority Operations Manager on specific projects that develop and improve downstream services and processes. Work with the underwriting teams and/or internal credit control team to reduce debt balances at a declaration level where applicable. Provide support to the Binding Authority Services Manager for any change activities that impact LSM's outsourced functions & tasks. Represent on appropriate internal or external committees or working groups in relation to binder management and the outsourced functions. Ensure that all documented internal management processes meet audit requirements both internal and external. Assist the Binding Authority Services Manager in identifying process breakdowns, data issues, reconciliation errors and manage corrective actions following through to successful resolution. Support the Binding Authority Services Manager in reviewing and improving the effectiveness of all outsourced binder contracts, implementing improved services and processes as identified. Assist in the generation of reporting for Binders, alongside streamlining the reporting requirements. Promote the functionality of the Bordereaux Repository and PowerBI reporting and analytic capabilities. Develop the Bordereaux Repository functionality in line with Underwriting and Regulatory requirements with Key Stakeholders. Adhere to all relevant regulatory requirements, demonstrating behaviours as set out in the Conduct Risk Policy related to your role, core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. Skills and Experience: Insurance experience within the Lloyd's Market; experience specifically within delegated underwriting is highly desirable. Claims processing knowledge is also desirable. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Demonstrable experience of meeting stakeholder requirements. Strong team player, with an appreciation of the need to ensure strong links are built and maintained with other business functions and areas. Good understanding and knowledge of the end-to-end underwriting process. Good knowledge of Lloyd's practices and procedures is desirable. Ability to work independently. Strong analytical skills required. About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives helps us make better decisions, deliver innovative solutions, and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly. For more information, please follow the links below:
Feb 14, 2025
Full time
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 10-Feb-2025 Employment Type: Fixed term contract, Full time Ref #: Description & Requirements Role Title: Senior Binding Authority Management Technician Department: Operations Team: Business Support Location: London About the Role: The Senior Binding Authority Management Technician is responsible for the day-to-day administration of a number of Operational and Non-Operational functions that provide input into LSM's management of binding authorities. This includes assisting the Binding Authority Services Manager with relationship management and oversight of Operational Services that have been outsourced to LSM's outsource service provider(s) in addition to those functions retained within LSM. About the Department & Team: To provide efficient and effective support to all LSM "front office" functions and business entities. Continuously review systems and processes within the end-to-end underwriting process, with the aim to improve efficiencies and productivity. Responsible for the efficiency and compatibility of systems and processes between all LSM offices. Keep abreast of, and understand the impact of, market processes and initiatives that potentially could impact the syndicate's operations. Accountable for the delivery of MI requirements to the business and the continual improvement of the format, performance and delivery of MI and BI. Engage in project design and delivery by taking a lead role in the definition of business requirements and related process change for both enhancements and new trading opportunities, in conjunction with the Change and IT teams. Accountable for the quality and timeliness of underwriting information recorded in the core systems. Develop the strategy for the use of the service company and Broker 258. Responsible for the transaction of business between overseas offices and the syndicate and between the syndicate and Xchanging. Provide the broking interface to support the transaction of facilities for third party coverholders, the placement of outwards reinsurance and the placement of intra-group business underwritten by the syndicate. Key Responsibilities: Binder Management Ensure that all in scope binders are notified to the service provider in a timely fashion and in line with agreed SLA's. Thereafter ensuring that the service provider has set the binders up within agreed timeframes and all escalated queries are resolved. Oversee the mapping review and sign off function on a divisional basis ensuring that all binders pass mapping quality control checks. Work with the outsource provider to facilitate the timely receipt and upload of all bordereaux for in scope binders. Act as a point of reference to assist in query resolution and to resolve bordereaux provision issues when prescribed processes do not achieve required results. Where appropriate escalate issues to the Binding Authority Operations Manager. Oversee the completion of a set of regular monthly compliance checks of uploaded data, escalating potential breaches of binder terms to underwriters and the DUA team. Oversee the smooth transfer of data from the outsource provider to LSM's internal data warehouse. Assist in the integration of any new or additional systems or processes into LSM's existing Binder Bordereaux Management process. Work with the DDM Tide system, assisting in the integration of binders and the mapping and bordereaux upload process. Ensure that all Claims bordereaux are being reconciled, mapped and uploaded by the outsource service provider. Where required oversee the validation and reconciliation reporting through the Claims Operations team on behalf of the department. Liaise with the Binding Authority Services Manager, escalating issues arising in performing the overview and checking of regular upload duties, performed by the outsource provider(s) as and when required. Additional Responsibilities: Work with the Binding Authority Services Manager and other Senior Binder Management Technicians in developing processes that effectively monitor aged debt for all expiring BAM contracts. Collaborate with the Binding Authority Services Manager and the overall Binding Authority Operations Manager on specific projects that develop and improve downstream services and processes. Work with the underwriting teams and/or internal credit control team to reduce debt balances at a declaration level where applicable. Provide support to the Binding Authority Services Manager for any change activities that impact LSM's outsourced functions & tasks. Represent on appropriate internal or external committees or working groups in relation to binder management and the outsourced functions. Ensure that all documented internal management processes meet audit requirements both internal and external. Assist the Binding Authority Services Manager in identifying process breakdowns, data issues, reconciliation errors and manage corrective actions following through to successful resolution. Support the Binding Authority Services Manager in reviewing and improving the effectiveness of all outsourced binder contracts, implementing improved services and processes as identified. Assist in the generation of reporting for Binders, alongside streamlining the reporting requirements. Promote the functionality of the Bordereaux Repository and PowerBI reporting and analytic capabilities. Develop the Bordereaux Repository functionality in line with Underwriting and Regulatory requirements with Key Stakeholders. Adhere to all relevant regulatory requirements, demonstrating behaviours as set out in the Conduct Risk Policy related to your role, core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. Skills and Experience: Insurance experience within the Lloyd's Market; experience specifically within delegated underwriting is highly desirable. Claims processing knowledge is also desirable. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Demonstrable experience of meeting stakeholder requirements. Strong team player, with an appreciation of the need to ensure strong links are built and maintained with other business functions and areas. Good understanding and knowledge of the end-to-end underwriting process. Good knowledge of Lloyd's practices and procedures is desirable. Ability to work independently. Strong analytical skills required. About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives helps us make better decisions, deliver innovative solutions, and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly. For more information, please follow the links below:
SharePoint Developer We are looking for someone with SharePoint development experience including hands on experience with Power Platform and Javascript and experience of developing Webparts and extensions using the SharePoint Framework. This role involves remote working with the occasional travel. Role Purpose: To design and develop solutions to meet business requirements and extend Mirosoft Office 365 platform using functionality including Teams, SharePoint, Power Platform and Microsoft Graph. Using code and low code solutions such as PowerApps, PowerAutomate, CSOM, SPFx(React) and PowerShell. The Migration of SharePoint/Teams custom applications. To ensure that agreed standards, procedures and controls are adhered to. To estimate effort required for own tasks and understand how this contributes to team output. To investigate, analyse and resolve operational problems to support the business customers. Key Accountabilities and Responsibilities: Design and develop solutions using the Microsoft SharePoint Online platform, ensuring that all solutions are tested as appropriate for quality and performance. The design and development of Pages, Forms, Web Parts and Workflow to aid business processes built into the enterprise wide SharePoint platform. You ll be an active learner, with a passion for keeping up to date with emerging technologies, and able to pick up new concepts fast. Provide operational support to business customers within service level agreements. Contribute to improvement within the technical estate and applications provided on SharePoint and the Power Platform. Proactively look at ways to improve development processes, software and systems. Effectively communicate with the team and business customers to ensure that the SharePoint platform is effective for the business. Ensure that standards/processes are followed and write relevant documentation to support the SharePoint Platform. Ensure that tasks are completed to a high standard and according to agreed timescales. Ability to work as part of a team providing input to solution design and estimation. Skills, Experience and Knowledge required: Hands on experience of developing Webparts and extensions using the SharePoint Framework (SPFx) using React.js. Hands on experience of the Power platform including Power Automate and Power apps. Hands on experience of JavaScript, CSOM, React.js, TypeScript, Gulp, Yeoman, Node.js, Powershell, Git, HTML and CSS. SharePoint development experience including but not limited to web parts, workflow and customised forms. Experience of supporting with non-technical users and interpreting their requirements into functional specifications. Working knowledge of RESTful services using the Graph API. Working knowledge of Azure Functions and SharePoint Webhooks (Advantageous). Experience using Sharegate migration software (Advantageous). Knowledge of Azure cloud (Advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus of Bank Holidays and the ability to buy/sell five days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Offices based in Peterborough, Chesterfield, Tunbridge Wells and Sunderland Please apply with an up to date CV.
Feb 14, 2025
Full time
SharePoint Developer We are looking for someone with SharePoint development experience including hands on experience with Power Platform and Javascript and experience of developing Webparts and extensions using the SharePoint Framework. This role involves remote working with the occasional travel. Role Purpose: To design and develop solutions to meet business requirements and extend Mirosoft Office 365 platform using functionality including Teams, SharePoint, Power Platform and Microsoft Graph. Using code and low code solutions such as PowerApps, PowerAutomate, CSOM, SPFx(React) and PowerShell. The Migration of SharePoint/Teams custom applications. To ensure that agreed standards, procedures and controls are adhered to. To estimate effort required for own tasks and understand how this contributes to team output. To investigate, analyse and resolve operational problems to support the business customers. Key Accountabilities and Responsibilities: Design and develop solutions using the Microsoft SharePoint Online platform, ensuring that all solutions are tested as appropriate for quality and performance. The design and development of Pages, Forms, Web Parts and Workflow to aid business processes built into the enterprise wide SharePoint platform. You ll be an active learner, with a passion for keeping up to date with emerging technologies, and able to pick up new concepts fast. Provide operational support to business customers within service level agreements. Contribute to improvement within the technical estate and applications provided on SharePoint and the Power Platform. Proactively look at ways to improve development processes, software and systems. Effectively communicate with the team and business customers to ensure that the SharePoint platform is effective for the business. Ensure that standards/processes are followed and write relevant documentation to support the SharePoint Platform. Ensure that tasks are completed to a high standard and according to agreed timescales. Ability to work as part of a team providing input to solution design and estimation. Skills, Experience and Knowledge required: Hands on experience of developing Webparts and extensions using the SharePoint Framework (SPFx) using React.js. Hands on experience of the Power platform including Power Automate and Power apps. Hands on experience of JavaScript, CSOM, React.js, TypeScript, Gulp, Yeoman, Node.js, Powershell, Git, HTML and CSS. SharePoint development experience including but not limited to web parts, workflow and customised forms. Experience of supporting with non-technical users and interpreting their requirements into functional specifications. Working knowledge of RESTful services using the Graph API. Working knowledge of Azure Functions and SharePoint Webhooks (Advantageous). Experience using Sharegate migration software (Advantageous). Knowledge of Azure cloud (Advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus of Bank Holidays and the ability to buy/sell five days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Offices based in Peterborough, Chesterfield, Tunbridge Wells and Sunderland Please apply with an up to date CV.
The Maintenance Manager will be responsible for planning, organising, and directing maintenance activities across the site, while ensuring compliance with safety and environmental regulations throughout. This position will lead a team of Engineers and Technicians, working closely alongside colleagues within the operational department to minimise downtime and improve OEE. Client Details My client is a growing business, based near Middlesborough, in the renewable energy sector, backed by investors from the oil and gas industry. This has meant that they are at the cutting edge of new products and now is an exciting time to join them with a large injection of investment into new machinery coming soon. The long-term goal is to have a more proactive approach to maintenance and PPMs. As a result, the business is looking for a Maintenance Manager who can successfully lead a team of people, but who is also not afraid to get hands on in the early stages of their appointment. Description To lead, manage and develop the existing Maintenance Supervisor, Engineers and Technicians on site. Develop and implement preventive maintenance procedures for equipment and facilities. Implement robust mechanisms to monitor the condition of equipment, systems, and facilities to ensure optimal performance. Coordinate the installation of new equipment and oversee upgrades or modifications. To ensure upgrade works, preventative and planned maintenance activities are performed to the highest standards, whether by employees or contractors. Ensuring that all operations take place with health and safety protocols in mind. Profile The successful Maintenance Manager will have: Experience in managing multi-skilled engineering teams. Knowledge of PPMs, proactive and reactive maintenance strategies. Excellent problem-solving abilities and a proactive approach to continuous improvement. Strong knowledge of health and safety regulations. Knowledge of materials handling, conveying and mechanical systems would be advantageous. Job Offer Salary of 55-75k, depending on experience. The opportunity to work in an established, growing company and a market leader in the renewables industry. A supportive and collaborative team culture. Opportunities for professional development and growth. If you are a passionate leader with a background in engineering then please do apply.
Feb 06, 2025
Full time
The Maintenance Manager will be responsible for planning, organising, and directing maintenance activities across the site, while ensuring compliance with safety and environmental regulations throughout. This position will lead a team of Engineers and Technicians, working closely alongside colleagues within the operational department to minimise downtime and improve OEE. Client Details My client is a growing business, based near Middlesborough, in the renewable energy sector, backed by investors from the oil and gas industry. This has meant that they are at the cutting edge of new products and now is an exciting time to join them with a large injection of investment into new machinery coming soon. The long-term goal is to have a more proactive approach to maintenance and PPMs. As a result, the business is looking for a Maintenance Manager who can successfully lead a team of people, but who is also not afraid to get hands on in the early stages of their appointment. Description To lead, manage and develop the existing Maintenance Supervisor, Engineers and Technicians on site. Develop and implement preventive maintenance procedures for equipment and facilities. Implement robust mechanisms to monitor the condition of equipment, systems, and facilities to ensure optimal performance. Coordinate the installation of new equipment and oversee upgrades or modifications. To ensure upgrade works, preventative and planned maintenance activities are performed to the highest standards, whether by employees or contractors. Ensuring that all operations take place with health and safety protocols in mind. Profile The successful Maintenance Manager will have: Experience in managing multi-skilled engineering teams. Knowledge of PPMs, proactive and reactive maintenance strategies. Excellent problem-solving abilities and a proactive approach to continuous improvement. Strong knowledge of health and safety regulations. Knowledge of materials handling, conveying and mechanical systems would be advantageous. Job Offer Salary of 55-75k, depending on experience. The opportunity to work in an established, growing company and a market leader in the renewables industry. A supportive and collaborative team culture. Opportunities for professional development and growth. If you are a passionate leader with a background in engineering then please do apply.
Our client is a leading supplier within their industry, serving key industries such as brewing, distilling, and food production. With a long-established presence in Scotland, their facilities play a crucial role in supporting the production of premium products for domestic and international markets. Reporting to the Maintenance Supervisor, you will be responsible for maintaining plant and equipment to ensure consistent and efficient malt production at the Pencaitland site. This includes performing planned and reactive maintenance, addressing breakdowns promptly, and providing on-call support outside regular hours. Flexibility and teamwork are key to supporting on-site personnel and maintaining operational excellence. Working Hours: 40 hours per week, Monday to Friday, 8:00 am to 4:00 pm, with a 30-minute paid break Participation in an on-call rota, one week in every three Flexibility required during harvest periods, plant shut-downs, and to cover sickness or holiday absences Key Responsibilities: Maintain plant and equipment to meet production targets and required standards. Respond effectively to breakdowns, minimizing downtime. Provide on-call cover for out-of-hours breakdowns as part of a rota system. Ensure compliance with: Health & Safety at Work Act Company safety procedures and zero-tolerance drug and alcohol policy Food safety regulations and environmental procedures Company quality standards and PPE requirements Support a culture of safety, quality, and efficiency. Collaborate with colleagues to ensure smooth plant operations. Skills & Abilities: Proficient in electrical testing, fault-finding, installation, and inspection. Skilled in identifying electrical faults without wiring diagrams. Working knowledge of PLC systems and problem-solving capabilities. Mechanical aptitude with a "can-do" attitude and quality awareness. Flexible, self-motivated, and able to work independently or as part of a team. Willingness to learn and train in areas such as welding (MIG, TIG, Arc), metalwork, and fabrication. Experience & Knowledge: Practical experience in an industrial production environment. Familiarity with the Electricity at Work Regulations and Health & Safety legislation. Previous experience in a malting manufacturing environment is advantageous. Education & Qualifications: Relevant industry qualification (preferred). Recognised mechanical engineering qualification. Welding and/or fabrication qualification. IEE 18th Edition Regulations certification. Additional Requirements: Up-to-date Polio and Tetanus vaccinations (including boosters). If you are interested in having a confidential conversation please contact Lyndsey at Global Highland
Jan 29, 2025
Full time
Our client is a leading supplier within their industry, serving key industries such as brewing, distilling, and food production. With a long-established presence in Scotland, their facilities play a crucial role in supporting the production of premium products for domestic and international markets. Reporting to the Maintenance Supervisor, you will be responsible for maintaining plant and equipment to ensure consistent and efficient malt production at the Pencaitland site. This includes performing planned and reactive maintenance, addressing breakdowns promptly, and providing on-call support outside regular hours. Flexibility and teamwork are key to supporting on-site personnel and maintaining operational excellence. Working Hours: 40 hours per week, Monday to Friday, 8:00 am to 4:00 pm, with a 30-minute paid break Participation in an on-call rota, one week in every three Flexibility required during harvest periods, plant shut-downs, and to cover sickness or holiday absences Key Responsibilities: Maintain plant and equipment to meet production targets and required standards. Respond effectively to breakdowns, minimizing downtime. Provide on-call cover for out-of-hours breakdowns as part of a rota system. Ensure compliance with: Health & Safety at Work Act Company safety procedures and zero-tolerance drug and alcohol policy Food safety regulations and environmental procedures Company quality standards and PPE requirements Support a culture of safety, quality, and efficiency. Collaborate with colleagues to ensure smooth plant operations. Skills & Abilities: Proficient in electrical testing, fault-finding, installation, and inspection. Skilled in identifying electrical faults without wiring diagrams. Working knowledge of PLC systems and problem-solving capabilities. Mechanical aptitude with a "can-do" attitude and quality awareness. Flexible, self-motivated, and able to work independently or as part of a team. Willingness to learn and train in areas such as welding (MIG, TIG, Arc), metalwork, and fabrication. Experience & Knowledge: Practical experience in an industrial production environment. Familiarity with the Electricity at Work Regulations and Health & Safety legislation. Previous experience in a malting manufacturing environment is advantageous. Education & Qualifications: Relevant industry qualification (preferred). Recognised mechanical engineering qualification. Welding and/or fabrication qualification. IEE 18th Edition Regulations certification. Additional Requirements: Up-to-date Polio and Tetanus vaccinations (including boosters). If you are interested in having a confidential conversation please contact Lyndsey at Global Highland
Trainee QA Inspection Technician My client is a leading supplier of scientific instruments to a global market that covers many industries. Our company prides itself on delivering quality products and customer service to its international clients. An exciting opportunity has opened for a Trainee Technician to work in our fast-growing company based in the U.K. Job Summary: This position is responsible for the precise inspection of components, ensuring they meet the required technical drawings and specifications. The role also involves providing comprehensive administrative support to the quality control and metrology departments, assisting in maintaining seamless operations. Additionally, the role requires clear and effective communication of quality assurance information, ensuring that all relevant updates and findings are promptly relayed to supervisors and managers. Key Responsibilities: Component Inspection The role involves conducting thorough inspections of components to ensure compliance with ISO and MIL standards. This includes verifying surface quality characteristics against specified requirements using precision measurement tools and equipment. The individual must interpret technical drawings and documentation, identify non-conformities, and document inspection results accurately. They are also responsible for maintaining adherence to strict quality assurance protocols. SAP Database The role includes utilising the SAP database interface to manage and maintain accurate records of stock control. This involves entering, updating, and retrieving data to support operational and reporting needs. The individual is responsible for navigating the system to track component statuses and job tracking. They must also identify and resolve data discrepancies, ensuring information is past on to supervisors appropriately. Administration Provide comprehensive administrative support to various departments, ensuring smooth and efficient operations. Responsibilities include accurately entering and updating data in databases and spreadsheets, maintaining organised and up-to-date records. The role also involves preparing, editing, and formatting documents, reports, and presentations using Microsoft Office Suite or other relevant software tools. The individual must ensure a high standard of accuracy and professionalism in all administrative tasks, supporting team productivity and operational goals Qualifications: Education: GCSE Maths, English (C or above) or equivalent. Experience: Experience working in an office environment (not essential) Skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Basic understanding of office equipment and IT systems. Strong written and verbal communication. Other: Monday-Friday - office based Quarterly Bonus (after probationary period) Health insurance options available If the above sounds like you, do not hesitate to apply now!
Jan 29, 2025
Full time
Trainee QA Inspection Technician My client is a leading supplier of scientific instruments to a global market that covers many industries. Our company prides itself on delivering quality products and customer service to its international clients. An exciting opportunity has opened for a Trainee Technician to work in our fast-growing company based in the U.K. Job Summary: This position is responsible for the precise inspection of components, ensuring they meet the required technical drawings and specifications. The role also involves providing comprehensive administrative support to the quality control and metrology departments, assisting in maintaining seamless operations. Additionally, the role requires clear and effective communication of quality assurance information, ensuring that all relevant updates and findings are promptly relayed to supervisors and managers. Key Responsibilities: Component Inspection The role involves conducting thorough inspections of components to ensure compliance with ISO and MIL standards. This includes verifying surface quality characteristics against specified requirements using precision measurement tools and equipment. The individual must interpret technical drawings and documentation, identify non-conformities, and document inspection results accurately. They are also responsible for maintaining adherence to strict quality assurance protocols. SAP Database The role includes utilising the SAP database interface to manage and maintain accurate records of stock control. This involves entering, updating, and retrieving data to support operational and reporting needs. The individual is responsible for navigating the system to track component statuses and job tracking. They must also identify and resolve data discrepancies, ensuring information is past on to supervisors appropriately. Administration Provide comprehensive administrative support to various departments, ensuring smooth and efficient operations. Responsibilities include accurately entering and updating data in databases and spreadsheets, maintaining organised and up-to-date records. The role also involves preparing, editing, and formatting documents, reports, and presentations using Microsoft Office Suite or other relevant software tools. The individual must ensure a high standard of accuracy and professionalism in all administrative tasks, supporting team productivity and operational goals Qualifications: Education: GCSE Maths, English (C or above) or equivalent. Experience: Experience working in an office environment (not essential) Skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Basic understanding of office equipment and IT systems. Strong written and verbal communication. Other: Monday-Friday - office based Quarterly Bonus (after probationary period) Health insurance options available If the above sounds like you, do not hesitate to apply now!
AWE is currently recruiting EMC Test Engineer's to join the TE&T(D) (Trials, Experiments & Technology Development) function to apply their skills to a variety of Electromagnetic Engineering tasks. Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Package: 37,860 - 50,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Let us introduce the role Are you an Electromagnetic Engineer / Electrical & Electronics Engineer (With knowledge of electromagnetic engineering) who has the ability, to see the bigger picture, and identify and execute solutions? If so, the Warhead Systems Engineering Team could have a career for you. We are looking for Electromagnetic Engineers or Electrical/Electronic engineers (With knowledge of Electromagnetic Engineering) at various stages of their careers to apply their skills to a variety of different tasks. Some of those tasks include EMC testing of various components to support both the current and new deterrent, EMC testing and design proving of existing and experimental products for nuclear threat reduction. Design and implementation unique test plans for experimental / developmental products. EMC testing of standard consumer equipment for use in restricted / explosive areas. EMF surveys of everything from small laboratories to entire buildings. We will also be growing your skills and knowledge as an Electromagnetic Engineer with opportunities for development and progression across our programmes of work. Ideal Candidates will have the following skills, experience, and behaviours: Experience in setting up and conducting all types of EMC/EMF tests. Able to follow defined test plans and datasheets with necessary supervision/support. Record and explain test results and complete test reports. Understand specific test standards and product technology for scope of responsibility. Problem-solving skills. Degree or HNC/NVQ Level 3 (supported by considerable practical experience) or equivalent in Electrical/Electronic Engineering. If you have a different STEM qualification but have extensive knowledge of Electromagnetic Engineering, we would also like to hear from you. Experience in Electromagnetic systems and EMC/EMF testing. Whilst not to be considered a check list, candidates should be able to demonstrate some of the following: Served as Project Lead for simple test programs as assigned the workload with the necessary assistance. Communicated project status and results as needed. Held responsibility for defining test plans, report completion and accuracy. Experience working in an electrical / electronic engineering position. Previously worked in a test lab environment and worked with spectrum analysers. The difference you will make in these roles: Contributing and leading on the delivery of requirements, conceptual designs, detail designs, manufacturing specifications, operational documentation, and validation evidence for engineering solutions through all lifecycle phases Safeguarding our nation by ensuring our deterrent is credible, effective, and safe, today and into the future. Everyone who works at AWE brings unique skills and perspectives to the table. We recognise that great people don't always 'tick every box'. That's why we focus on your potential, your fit with our values, your transferable skills as well as your experience. Even if you don't meet every point below, but you feel that this role and AWE are a great fit for you, please go ahead and apply, we'd love to receive your application. You'll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work. In addition, 208 hours of holiday each year (equal to at least 25 days leave) plus Bank Holidays. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Important things you need to know: You will need to obtain and maintain the necessary security clearance for the role. This will be funded by AWE. The nature of our work does mean you need to be a British Citizen who has been resident in the UK for the past 5 years in order to apply for SC clearance and 10 years for DV. We want you to feel comfortable and able to shine during our recruitment process. Please let us know on your application form if you need any adjustments/accommodations during the process. Our interviews typically take place over Teams and for most roles are a 1 stage process. Due to the classified nature of the work involved, there are limited opportunities to work from home in this role. It is anticipated that the successful candidate will spend the majority of their time working on site at AWE Aldermaston.
Jan 29, 2025
Full time
AWE is currently recruiting EMC Test Engineer's to join the TE&T(D) (Trials, Experiments & Technology Development) function to apply their skills to a variety of Electromagnetic Engineering tasks. Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Package: 37,860 - 50,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Let us introduce the role Are you an Electromagnetic Engineer / Electrical & Electronics Engineer (With knowledge of electromagnetic engineering) who has the ability, to see the bigger picture, and identify and execute solutions? If so, the Warhead Systems Engineering Team could have a career for you. We are looking for Electromagnetic Engineers or Electrical/Electronic engineers (With knowledge of Electromagnetic Engineering) at various stages of their careers to apply their skills to a variety of different tasks. Some of those tasks include EMC testing of various components to support both the current and new deterrent, EMC testing and design proving of existing and experimental products for nuclear threat reduction. Design and implementation unique test plans for experimental / developmental products. EMC testing of standard consumer equipment for use in restricted / explosive areas. EMF surveys of everything from small laboratories to entire buildings. We will also be growing your skills and knowledge as an Electromagnetic Engineer with opportunities for development and progression across our programmes of work. Ideal Candidates will have the following skills, experience, and behaviours: Experience in setting up and conducting all types of EMC/EMF tests. Able to follow defined test plans and datasheets with necessary supervision/support. Record and explain test results and complete test reports. Understand specific test standards and product technology for scope of responsibility. Problem-solving skills. Degree or HNC/NVQ Level 3 (supported by considerable practical experience) or equivalent in Electrical/Electronic Engineering. If you have a different STEM qualification but have extensive knowledge of Electromagnetic Engineering, we would also like to hear from you. Experience in Electromagnetic systems and EMC/EMF testing. Whilst not to be considered a check list, candidates should be able to demonstrate some of the following: Served as Project Lead for simple test programs as assigned the workload with the necessary assistance. Communicated project status and results as needed. Held responsibility for defining test plans, report completion and accuracy. Experience working in an electrical / electronic engineering position. Previously worked in a test lab environment and worked with spectrum analysers. The difference you will make in these roles: Contributing and leading on the delivery of requirements, conceptual designs, detail designs, manufacturing specifications, operational documentation, and validation evidence for engineering solutions through all lifecycle phases Safeguarding our nation by ensuring our deterrent is credible, effective, and safe, today and into the future. Everyone who works at AWE brings unique skills and perspectives to the table. We recognise that great people don't always 'tick every box'. That's why we focus on your potential, your fit with our values, your transferable skills as well as your experience. Even if you don't meet every point below, but you feel that this role and AWE are a great fit for you, please go ahead and apply, we'd love to receive your application. You'll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work. In addition, 208 hours of holiday each year (equal to at least 25 days leave) plus Bank Holidays. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Important things you need to know: You will need to obtain and maintain the necessary security clearance for the role. This will be funded by AWE. The nature of our work does mean you need to be a British Citizen who has been resident in the UK for the past 5 years in order to apply for SC clearance and 10 years for DV. We want you to feel comfortable and able to shine during our recruitment process. Please let us know on your application form if you need any adjustments/accommodations during the process. Our interviews typically take place over Teams and for most roles are a 1 stage process. Due to the classified nature of the work involved, there are limited opportunities to work from home in this role. It is anticipated that the successful candidate will spend the majority of their time working on site at AWE Aldermaston.
NES Fircroft are working with a major oil and gas client who is looking to add an Instrument Technician to their Dorset facility. This is a great opportunity for an enthusiastic individual to be an integral part of a multi-skilled team working at our Wytch Farm Oil Field near Corfe Castle, Wareham, Dorset. We are currently seeking an Instrument Technician who will be responsible for the maintenance, repair and operational testing of instrument related equipment and systems to ensure efficient, reliable, and safe operation of our production facility. This role operates on a rotational pattern of 4 X 10.5 hr shifts - 06:45-17:15 (starting alternately on a Monday then Tuesday). The working pattern during projects and shutdowns may change and overtime may be required as circumstances dictate. Responsibilities: Working within a multi-disciplined team to safely operate and maintain our Wytch Farm oilfield within the operational and maintenance procedures. Maximising the plant availability in the processing of oil received from our various well sites Maintenance to be completed using the company standards and procedures. Complete scheduled and breakdown maintenance activities on the following: Safety Systems, Fire & Gas Systems, Flow Measurement Systems, Pressure, Temperature and Level Control, Gas Detection, DCS Systems , Hydraulic and Pneumatic Control Systems Completion of Maximo work orders and ensure generation of new work requests to highlight plant and equipment failure Raise relevant permits within the agreed time period to ensure that maintenance is completed in an efficient manner. Comply with the requirements of Change Management policies e.g. Plant Modifications Proposals Employ Observation Safety Techniques (POST) to report safe and unsafe acts Experience & Qualifications: Hold an accredited apprenticeship or an HNC equivalent in an engineering discipline Previous experience in the Oil & Gas Industry is desirable although applications from a related Industry will be considered Experience working with ATEX equipment (Compex Trained) is desirable but not essential With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Feb 01, 2024
Full time
NES Fircroft are working with a major oil and gas client who is looking to add an Instrument Technician to their Dorset facility. This is a great opportunity for an enthusiastic individual to be an integral part of a multi-skilled team working at our Wytch Farm Oil Field near Corfe Castle, Wareham, Dorset. We are currently seeking an Instrument Technician who will be responsible for the maintenance, repair and operational testing of instrument related equipment and systems to ensure efficient, reliable, and safe operation of our production facility. This role operates on a rotational pattern of 4 X 10.5 hr shifts - 06:45-17:15 (starting alternately on a Monday then Tuesday). The working pattern during projects and shutdowns may change and overtime may be required as circumstances dictate. Responsibilities: Working within a multi-disciplined team to safely operate and maintain our Wytch Farm oilfield within the operational and maintenance procedures. Maximising the plant availability in the processing of oil received from our various well sites Maintenance to be completed using the company standards and procedures. Complete scheduled and breakdown maintenance activities on the following: Safety Systems, Fire & Gas Systems, Flow Measurement Systems, Pressure, Temperature and Level Control, Gas Detection, DCS Systems , Hydraulic and Pneumatic Control Systems Completion of Maximo work orders and ensure generation of new work requests to highlight plant and equipment failure Raise relevant permits within the agreed time period to ensure that maintenance is completed in an efficient manner. Comply with the requirements of Change Management policies e.g. Plant Modifications Proposals Employ Observation Safety Techniques (POST) to report safe and unsafe acts Experience & Qualifications: Hold an accredited apprenticeship or an HNC equivalent in an engineering discipline Previous experience in the Oil & Gas Industry is desirable although applications from a related Industry will be considered Experience working with ATEX equipment (Compex Trained) is desirable but not essential With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Instrument Technician Staff Position, Dimlington NES Fircroft are happy to be working with a large oil and gas company based in Easington, Hull. They are looking to add a Instrument Technician on a permanent basis. This is a great opportunity for an enthusiastic individual to be an integral part of a multi-skilled team. Working at our clients Dimlington Gas Terminal you will be able to demonstrate the ability to maintain our range of equipment associated with the processing of hydrocarbons and supporting utilities. Ideally you will have experience of maintaining turbine control systems. This role operates on a rotational basis of 7 days on 7 days off, 12 hour shifts. Key Accountabilities Include: Working within a multi-skilled Maintenance team to safely operate and maintain the Dimlington Terminal within the operational and maintenance procedures Maximising the plant availability in the processing of gas received from our offshore fields Plan and carry out preventative maintenance tasks to required standards and procedures, minimising impact on production Perform breakdown repairs in a timely manner Completion of Maximo work orders and ensure generation of new work requests to highlight plant and equipment failure Provide assistance for projects, working with vendors and sub-contractors as required Management of spares and test gases to enable testing/calibration of gas monitors Ensuring that Health, Safety and Environmental requirements are adhered to and actively promoted at all times Assist in the planning and execution of shutdown workscope to minimise outage periods Qualifications Required: We are looking for an individual who has completed a time served trade apprenticeship HNC qualification in a relevant subject Compex certified Compression fittings and small bore tubing training desirable Benefits: Our client values and rewards their people, offering competitive salaries and a wide range of benefits including: Life Assurance Private Medical Insurance Flexible Benefit Allowance Defined Contribution Pension Discretionary Bonus 23 days holiday Profit â Units' Sharing Scheme To apply for this position, please forward your updated CV. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Feb 01, 2024
Full time
Instrument Technician Staff Position, Dimlington NES Fircroft are happy to be working with a large oil and gas company based in Easington, Hull. They are looking to add a Instrument Technician on a permanent basis. This is a great opportunity for an enthusiastic individual to be an integral part of a multi-skilled team. Working at our clients Dimlington Gas Terminal you will be able to demonstrate the ability to maintain our range of equipment associated with the processing of hydrocarbons and supporting utilities. Ideally you will have experience of maintaining turbine control systems. This role operates on a rotational basis of 7 days on 7 days off, 12 hour shifts. Key Accountabilities Include: Working within a multi-skilled Maintenance team to safely operate and maintain the Dimlington Terminal within the operational and maintenance procedures Maximising the plant availability in the processing of gas received from our offshore fields Plan and carry out preventative maintenance tasks to required standards and procedures, minimising impact on production Perform breakdown repairs in a timely manner Completion of Maximo work orders and ensure generation of new work requests to highlight plant and equipment failure Provide assistance for projects, working with vendors and sub-contractors as required Management of spares and test gases to enable testing/calibration of gas monitors Ensuring that Health, Safety and Environmental requirements are adhered to and actively promoted at all times Assist in the planning and execution of shutdown workscope to minimise outage periods Qualifications Required: We are looking for an individual who has completed a time served trade apprenticeship HNC qualification in a relevant subject Compex certified Compression fittings and small bore tubing training desirable Benefits: Our client values and rewards their people, offering competitive salaries and a wide range of benefits including: Life Assurance Private Medical Insurance Flexible Benefit Allowance Defined Contribution Pension Discretionary Bonus 23 days holiday Profit â Units' Sharing Scheme To apply for this position, please forward your updated CV. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
NOC Engineer Southampton £45,000 A progressive and market leading technology company are looking for a NOC Engineer from various backgrounds to join them at an exciting time for the business. The NOC Engineer role is a shift based role, with all shifts outside of office hours are worked remotely, as well as some of the the day shifts. This role offers up to £45k base salary, 26 days holidays, Death in Service, Pension and more. The NOC Engineer will be given the opportunity to expand their skills portfolio as exposure will be given across a range of technologies and platforms. The responsibilities of the NOC Engineer will include: The implementation, monitoring and support of the companies IT Infrastructure and Networking. Adherence to IT Support and service processes. Working closely with a project manager and technical support teams. Proactively monitoring IT Systems to ensure 24x7x365 uptime. Work on the continuous support and improvement of the UK IT Infrastructure by working on upgrades and other improvements. Having input into the development of the IT dashboard for the Network Operational Centre. The NOC Engineer will have the following skills and experience: Experience with Linux Server OS Commercial IT Support experience. Tenacious approach to learning new technology and processes. Happy working in a team environment, prepared to share specialist knowledge with colleagues. SC Cleared or eligible for clearance. Commercial Networking knowledge. Firewall Configuration Switch and router configuration Understanding of PKI ( public key infrastructure ) and key management. This is a great opportunity for a Linux Administrator / Network Engineer / Infrastructure Engineer / or IT Support Technician who are keen to expand their skills and knowledge. Training and exposure to a wide range of technologies will be provided. To apply for this NOC Engineer role, please apply on online or you can forward your CV to or call Louis on .
Dec 19, 2022
Full time
NOC Engineer Southampton £45,000 A progressive and market leading technology company are looking for a NOC Engineer from various backgrounds to join them at an exciting time for the business. The NOC Engineer role is a shift based role, with all shifts outside of office hours are worked remotely, as well as some of the the day shifts. This role offers up to £45k base salary, 26 days holidays, Death in Service, Pension and more. The NOC Engineer will be given the opportunity to expand their skills portfolio as exposure will be given across a range of technologies and platforms. The responsibilities of the NOC Engineer will include: The implementation, monitoring and support of the companies IT Infrastructure and Networking. Adherence to IT Support and service processes. Working closely with a project manager and technical support teams. Proactively monitoring IT Systems to ensure 24x7x365 uptime. Work on the continuous support and improvement of the UK IT Infrastructure by working on upgrades and other improvements. Having input into the development of the IT dashboard for the Network Operational Centre. The NOC Engineer will have the following skills and experience: Experience with Linux Server OS Commercial IT Support experience. Tenacious approach to learning new technology and processes. Happy working in a team environment, prepared to share specialist knowledge with colleagues. SC Cleared or eligible for clearance. Commercial Networking knowledge. Firewall Configuration Switch and router configuration Understanding of PKI ( public key infrastructure ) and key management. This is a great opportunity for a Linux Administrator / Network Engineer / Infrastructure Engineer / or IT Support Technician who are keen to expand their skills and knowledge. Training and exposure to a wide range of technologies will be provided. To apply for this NOC Engineer role, please apply on online or you can forward your CV to or call Louis on .
Mechanical Engineer Aberdeen About SLB We are SLB, driving energy innovation for a balanced plant. Throughout much of the oil and gas lifecycle and other energy sectors, in over 120 countries; we design, develop, and deliver technology and services that transform how work is done. We define the boundaries of the industries in which we work by unleashing our talented people's energy. We are looking for innovators to join our diverse community of colleagues and develop new solutions and push the limits of what's possible. If you share our passion for discovery and want to find out what you could really do, then here is the place to do it. Role and Responsibilities The Mechanical Engineer will be responsible for instigating and managing conceptual design of new slickline/e-line/wireline intervention, flow control and completion tools. A hands-on approach is encouraged, and you will be involved in every stage of the process from concept through to product delivery. This role is critical to the expansion of Peak Well System's product portfolio. Ideally you will have a proven track record of delivering new ideas to the market, alongside a sound understanding of the operational requirements involved in slickline/wireline tool deployment, and the environments the tools may face. We're looking for skilled communicators who enjoy solving problems creatively, and work well in a team environment. Responsibilities Engineering design, qualification and commercialization of new tools for slickline/e-line/wireline intervention, flow control and completion services, including materials selection (metallic and elastomeric), testing methodologies and manufacturability. Work closely with the Center Engineering Manager and Engineering teams, participating in corporate planning of new concept tools and providing critical input into new tool development. Project manage specific allocated projects/activities in relation to new product design, conception and release to market. Build prototypes, products and systems suitable for testing. Set up and run lab simulations. Design and implement tests, document results and develop customer presentations. Provide timely corrective actions on defects. Produce analyses and mathematical models and draw design conclusions based on those. Conduct or participate in technical reviews of requirements, specifications, designs, code and other artifacts. Contribute to design standards and support design re-use. Create and maintain product documentation. Provide support to field and customers. Provide user training as required. Assign, direct and review work of technicians and provide guidance to other engineers. With seniority, mentor and/or lead junior engineers. Continually evaluate engineering approaches and risks. Author technical reports, papers, articles, patents and presentations. Keep abreast of novel technical concepts and markets. Adopt new practices readily to develop innovative and low-cost products. Manage costs related to specific projects and brief/report relevant stakeholders in relation to these costs. Provide solutions engineering design services in response to specific client requests. Provide support to the global SLB service delivery organization, including travel to these locations if required. Qualifications Bachelors, Masters or PhD in Mechanical Engineering. 5-10 years of experience in engineering design of downhole tools and devices. Design of intervention tools and equipment and/or specifically plugs / packers or sealing systems an advantage. Working knowledge of industry standards for downhole equipment, for example API 11D1, API 14, API 17, API 19, NACE MR-0175, NORSOK an advantage. Experience with Autodesk Inventor an advantage. SLB is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
Dec 18, 2022
Full time
Mechanical Engineer Aberdeen About SLB We are SLB, driving energy innovation for a balanced plant. Throughout much of the oil and gas lifecycle and other energy sectors, in over 120 countries; we design, develop, and deliver technology and services that transform how work is done. We define the boundaries of the industries in which we work by unleashing our talented people's energy. We are looking for innovators to join our diverse community of colleagues and develop new solutions and push the limits of what's possible. If you share our passion for discovery and want to find out what you could really do, then here is the place to do it. Role and Responsibilities The Mechanical Engineer will be responsible for instigating and managing conceptual design of new slickline/e-line/wireline intervention, flow control and completion tools. A hands-on approach is encouraged, and you will be involved in every stage of the process from concept through to product delivery. This role is critical to the expansion of Peak Well System's product portfolio. Ideally you will have a proven track record of delivering new ideas to the market, alongside a sound understanding of the operational requirements involved in slickline/wireline tool deployment, and the environments the tools may face. We're looking for skilled communicators who enjoy solving problems creatively, and work well in a team environment. Responsibilities Engineering design, qualification and commercialization of new tools for slickline/e-line/wireline intervention, flow control and completion services, including materials selection (metallic and elastomeric), testing methodologies and manufacturability. Work closely with the Center Engineering Manager and Engineering teams, participating in corporate planning of new concept tools and providing critical input into new tool development. Project manage specific allocated projects/activities in relation to new product design, conception and release to market. Build prototypes, products and systems suitable for testing. Set up and run lab simulations. Design and implement tests, document results and develop customer presentations. Provide timely corrective actions on defects. Produce analyses and mathematical models and draw design conclusions based on those. Conduct or participate in technical reviews of requirements, specifications, designs, code and other artifacts. Contribute to design standards and support design re-use. Create and maintain product documentation. Provide support to field and customers. Provide user training as required. Assign, direct and review work of technicians and provide guidance to other engineers. With seniority, mentor and/or lead junior engineers. Continually evaluate engineering approaches and risks. Author technical reports, papers, articles, patents and presentations. Keep abreast of novel technical concepts and markets. Adopt new practices readily to develop innovative and low-cost products. Manage costs related to specific projects and brief/report relevant stakeholders in relation to these costs. Provide solutions engineering design services in response to specific client requests. Provide support to the global SLB service delivery organization, including travel to these locations if required. Qualifications Bachelors, Masters or PhD in Mechanical Engineering. 5-10 years of experience in engineering design of downhole tools and devices. Design of intervention tools and equipment and/or specifically plugs / packers or sealing systems an advantage. Working knowledge of industry standards for downhole equipment, for example API 11D1, API 14, API 17, API 19, NACE MR-0175, NORSOK an advantage. Experience with Autodesk Inventor an advantage. SLB is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
Job title: Electronic & Electrical Engineer About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act- how to simultaneously reduce emissions and meet the world's growing energy demands. We're working on that answer. Every day, a step closer. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet. Location: Stonehouse, Gloucestershire, UK. Stonehouse Technology Centre (SHTC) is the SLB drilling Centre of Excellence. It supports SLB through innovative engineering and quality-driven manufacturing, with portfolio emphasis on rotary steerable systems, Measurement While Drilling tools, Specialised Measurement tools and Rechargeable Batteries for Downhole use, and power source products. Over 300 employees work in SHTC's modern, fit-for-purpose building in scenic Gloucestershire. The facility was constructed to handle future demand for PowerDrive tools with an efficient workflow that ensures assembled tools are extensively and rigorously tested before delivery. On site, tools can be monitored using state of-the-art hardware and connectivity that link SHTC to all field locations. SHTC continues Research & Development investment for new technologies, extending operational limits so that clients can reach hotter, deeper reserves. Job Summary: The Electrical Engineer is responsible for assisting in providing innovative and cost effective solutions requiring the development or sustaining of new or improved techniques, procedures or products. The Electrical Engineer also assists in planning, conducting and evaluating approaches to meeting the project objectives in a timely fashion. Essential Responsibilities and Duties: Assist in identifying and organizing requirements. Apply relevant usability procedures and principles. Analyze, design, develop and maintain products and assist in their commercialization Build prototypes, products and systems suitable for testing. Set up and run lab simulations. Design and implement tests, document results and develop customer presentations. Provide timely corrective actions on defects. Produce analyses and mathematical models, and draw design conclusions based on those. Conduct or participate in technical reviews of requirements, specifications, designs, code and other artifacts. Contribute to design standards and support design re-use. Create and maintain product documentation. Provide support to field and customers through InTouch. Provide user training as required. Assign, direct and review work of technicians and provide guidance to engineers. With seniority, mentor junior engineers. Continually evaluate engineering approaches and risk. Author technical reports, papers, articles, patents and presentations. Share expertise via Eureka and special interest groups. Expand informal network throughout the organization. Keep abreast of novel technical concepts and markets. Adopt new practices readily in order to develop innovative and low-cost products. Maintain familiarity with company technology, organization and business. Qualification: Minimum BSc in Electrical Engineering or Mechatronics or equivalent. Competencies: Product Support Reliability engineering Career Advancement: SLB Eureka Technical Career (SETC) provides proven technical contributors with a career path that offers them recognition, reward, and influence that parallels an equivalent management progression. We are leaders in Technology Domain Knowledge - Our Eureka Community of practice has over 28,500 members, in 30 communities, with 123 Special Interest Groups (SIGs). We've published over 10,000 publications in the past decade. The early stage of SETC known as "SETC Associate", is a new addition to the SETC Framework in the Technology Organization. BlueFlex (if eligible): We are open to flexible, hybrid working with a combination of on-site & home working days. What we can offer you: Competitive base salary with bonus, private healthcare for employee & family, subsidised dental care, Health & Wellbeing programs such as the Employee Mental health support, health & wellness coaching, part employer and employee funded pension contribution, Income protection scheme, life insurance. Other benefits are also available through the SLB flexible benefits program. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
Dec 17, 2022
Full time
Job title: Electronic & Electrical Engineer About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act- how to simultaneously reduce emissions and meet the world's growing energy demands. We're working on that answer. Every day, a step closer. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet. Location: Stonehouse, Gloucestershire, UK. Stonehouse Technology Centre (SHTC) is the SLB drilling Centre of Excellence. It supports SLB through innovative engineering and quality-driven manufacturing, with portfolio emphasis on rotary steerable systems, Measurement While Drilling tools, Specialised Measurement tools and Rechargeable Batteries for Downhole use, and power source products. Over 300 employees work in SHTC's modern, fit-for-purpose building in scenic Gloucestershire. The facility was constructed to handle future demand for PowerDrive tools with an efficient workflow that ensures assembled tools are extensively and rigorously tested before delivery. On site, tools can be monitored using state of-the-art hardware and connectivity that link SHTC to all field locations. SHTC continues Research & Development investment for new technologies, extending operational limits so that clients can reach hotter, deeper reserves. Job Summary: The Electrical Engineer is responsible for assisting in providing innovative and cost effective solutions requiring the development or sustaining of new or improved techniques, procedures or products. The Electrical Engineer also assists in planning, conducting and evaluating approaches to meeting the project objectives in a timely fashion. Essential Responsibilities and Duties: Assist in identifying and organizing requirements. Apply relevant usability procedures and principles. Analyze, design, develop and maintain products and assist in their commercialization Build prototypes, products and systems suitable for testing. Set up and run lab simulations. Design and implement tests, document results and develop customer presentations. Provide timely corrective actions on defects. Produce analyses and mathematical models, and draw design conclusions based on those. Conduct or participate in technical reviews of requirements, specifications, designs, code and other artifacts. Contribute to design standards and support design re-use. Create and maintain product documentation. Provide support to field and customers through InTouch. Provide user training as required. Assign, direct and review work of technicians and provide guidance to engineers. With seniority, mentor junior engineers. Continually evaluate engineering approaches and risk. Author technical reports, papers, articles, patents and presentations. Share expertise via Eureka and special interest groups. Expand informal network throughout the organization. Keep abreast of novel technical concepts and markets. Adopt new practices readily in order to develop innovative and low-cost products. Maintain familiarity with company technology, organization and business. Qualification: Minimum BSc in Electrical Engineering or Mechatronics or equivalent. Competencies: Product Support Reliability engineering Career Advancement: SLB Eureka Technical Career (SETC) provides proven technical contributors with a career path that offers them recognition, reward, and influence that parallels an equivalent management progression. We are leaders in Technology Domain Knowledge - Our Eureka Community of practice has over 28,500 members, in 30 communities, with 123 Special Interest Groups (SIGs). We've published over 10,000 publications in the past decade. The early stage of SETC known as "SETC Associate", is a new addition to the SETC Framework in the Technology Organization. BlueFlex (if eligible): We are open to flexible, hybrid working with a combination of on-site & home working days. What we can offer you: Competitive base salary with bonus, private healthcare for employee & family, subsidised dental care, Health & Wellbeing programs such as the Employee Mental health support, health & wellness coaching, part employer and employee funded pension contribution, Income protection scheme, life insurance. Other benefits are also available through the SLB flexible benefits program. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
Plant Shift Operator Cameronbridge Distillery, Leven, Scotland Permanent - Full Time Closing Date - 08/01/2023 About Us As the home of iconic brands such as Baileys, Guinness, Smirnoff, and Johnnie Walker, at Diageo we source, produce and deliver 6.5 billion litres of world-leading products every year across 180 markets globally. Because of this huge undertaking, we rely on highly advanced systems as well as the very best talent to make sure our businesses continue to run smoothly. About the Role Under the direction of the Shift Operations Lead Technician, the Shift Technician will make adjustments of controls associated with all thermal, aqueous, de-watering, turbine and generator set and bio-mass handling in order to maintain optimum conditions and compliance on all Site Plants. You'll be monitoring the conditions and adjusting controls associated with the Bio Energy aqueous treatment plant, biomass fuel processing plant, fluidised bed thermal treatment plant, steam turbine and generator set and the existing package boiler plant and water treatment plants to ensure optimum efficiency and reliability is achieved. Regular routine inspection of all equipment and buildings during normal operation. Recording and reporting of any excursions or exceedances of normal operational limits, any equipment defects and malfunction including any repairs carried out during operation. Carrying out running adjustments to mechanical and electrical equipment in order to ensure continuity of generation and waste water and biomass treatment. Maintain and support a proactive safety culture within Operations environment. Ensuring a safe working environment is always maintained staying in sync with company safety procedures and legislation. Carry out all necessary first-line diagnostic, fault- finding and condition monitoring of plant and equipment as required and/or directed by the Shift Operations Lead Technician. Ensure all daily machinery and plant logs are maintained and kept up to date. Checking chemical usage and reporting out of tolerance readings and expenditure. To provide absence and holiday cover within the mixed-shift system as part of the flexible team approach. Operate plant vehicles as required to assist maintenance and operations. Contribute to the Manex process on site by attending and chipping in Tier meetings. About You The ideal candidate is expected to have good communication and influencing abilities to interact effectively with other team members. It would be beneficial to possess previous industrial experience. You'll have a strong knowledge of Health & Safety protocols. Ability to work with little supervision and to own ability An engineering background is desired. Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying. CHARACTER IS EVERYTHING
Dec 15, 2022
Full time
Plant Shift Operator Cameronbridge Distillery, Leven, Scotland Permanent - Full Time Closing Date - 08/01/2023 About Us As the home of iconic brands such as Baileys, Guinness, Smirnoff, and Johnnie Walker, at Diageo we source, produce and deliver 6.5 billion litres of world-leading products every year across 180 markets globally. Because of this huge undertaking, we rely on highly advanced systems as well as the very best talent to make sure our businesses continue to run smoothly. About the Role Under the direction of the Shift Operations Lead Technician, the Shift Technician will make adjustments of controls associated with all thermal, aqueous, de-watering, turbine and generator set and bio-mass handling in order to maintain optimum conditions and compliance on all Site Plants. You'll be monitoring the conditions and adjusting controls associated with the Bio Energy aqueous treatment plant, biomass fuel processing plant, fluidised bed thermal treatment plant, steam turbine and generator set and the existing package boiler plant and water treatment plants to ensure optimum efficiency and reliability is achieved. Regular routine inspection of all equipment and buildings during normal operation. Recording and reporting of any excursions or exceedances of normal operational limits, any equipment defects and malfunction including any repairs carried out during operation. Carrying out running adjustments to mechanical and electrical equipment in order to ensure continuity of generation and waste water and biomass treatment. Maintain and support a proactive safety culture within Operations environment. Ensuring a safe working environment is always maintained staying in sync with company safety procedures and legislation. Carry out all necessary first-line diagnostic, fault- finding and condition monitoring of plant and equipment as required and/or directed by the Shift Operations Lead Technician. Ensure all daily machinery and plant logs are maintained and kept up to date. Checking chemical usage and reporting out of tolerance readings and expenditure. To provide absence and holiday cover within the mixed-shift system as part of the flexible team approach. Operate plant vehicles as required to assist maintenance and operations. Contribute to the Manex process on site by attending and chipping in Tier meetings. About You The ideal candidate is expected to have good communication and influencing abilities to interact effectively with other team members. It would be beneficial to possess previous industrial experience. You'll have a strong knowledge of Health & Safety protocols. Ability to work with little supervision and to own ability An engineering background is desired. Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying. CHARACTER IS EVERYTHING
The perfect place for work / life balance! Whether you are looking to take the next step in your career or your simply want to rebalance, you are guaranteed your well-deserved share of the good life here in Mid Wales. Serenity, inspiration, and adventure have joined forces over the staggering landscape, providing the perfect backdrop to life as a Dulas employee. People at Dulas are passionate and knowledgeable about what we do and rewarded in knowing that our work is having a positive impact on the environment and people's lives. We also enjoy other great benefits such as private healthcare, life assurance, income protection, flexible working and much more. And there is even more! Dulas is a pioneer both in the renewable energy sector (40 years old this year!) and in our model of cooperative working. As a worker-governed company, employees are given the opportunity to fully participate in the matters of business of the company and shape its future. Dulas is looking to recruit a number of workshop posts due to growth across our renewables business. Firstly, we require a Workshop Supervisor to work in our very busy 'Wind Monitoring' team, who service the onshore and offshore wind market, here in Machynlleth. You can find more details on our website. Secondly, we are looking to fill two posts within a new 'Production and R&D' department. Our members recently approved the creation of this new function which will focus on the research and development and production needs of existing and new renewable energy products, mainly for the off-grid renewables market. We are therefore looking for a R&D Engineer and R&D Workshop Technician. Job Title: Workshop Supervisor Work Area: Wind Monitoring Based at: Machynlleth Contract Term: Permanent Hours per week: 4 / 5 days per week (from 30 to 37.5 hours) open for discussion. Responsible to: Instrumentation Engineer Responsible for: Workshop Technician and workshop-based sub-contractors, as appropriate Pay Band and Scale: Engineering & Project Management Level 3 Competent £30,607.96 - £36,729.55 per annum FTE Job Purpose: The primary responsibility of this role is the management of the workshop and facilitating and supervising the preparation, maintenance and fabrication of wind monitoring equipment and offgrid power supply equipment. This includes management of Workshop Technician and workshop-based sub-contractors as appropriate, including providing documents describing work packages Key Accountabilities: Workshop Management Managing the workshop and project technician for the wind monitoring team. Responsible for H&S documentation and implementation including risk assessments and method statements in the workshop. Responsible for the planning and ensuring the delivery of equipment in time for mast and remote sensing installations. Responsible for managing workshop staff including subcontractors to complete equipment design, build and testing. Work with the Procurement Manager and Instrumentation Engineer to ensure sufficient stock for upcoming projects and that existing stock is kept in an appropriate manner and clear records kept for use with the Sage system. Oversee stock control and stock taking for both client and Dulas owned wind monitoring equipment. Responsible for management of the waste stream and recycling. Technical Understands Dulas wind monitoring product, component parts and installation, decommissioning & monitoring processes. Ability to review and create datalogger configurations and programs for standard installations. Producing and reviewing documentation and instructions for site crews. Ensure that factory acceptance tests and checks on the correct functionality of instrumentation at client's sites are recorded accurately. Responsible for modelling and designing offgrid power supplies and producing complete datalogger systems for standard sites. CAD skills to accurately complete drawings of electrical schematics, masts installations and components. Good understanding of anemometry and other meteorological Instrumentation and the IEC requirements. Good understanding of solar photovoltaic equipment, batteries and fuel cells. Operational Responsible for the quality of preparation and assembly of Dulas data logger packages and associated meteorological instrumentation. Undertake work planning and co-ordinate and manage sub- contractors. Responsible for H&S documentation for installation of datalogging systems onsite. Follow wind monitoring operational systems and support the development of ISO9001 approved systems. Conduct site visits to assist with install, maintain, fault-fix and decommission installations Provide support by phone to others undertaking site work. Active participation in company matters, attend business and department meetings. Responsible for the maintenance of wind monitoring vehicles and trailers based in Machynlleth. Responsible for tracking the operation, maintenance and updates of equipment in the wind monitoring hire fleet. Financial Undertake purchasing within defined limits. Provide appropriate reporting to support invoicing. Commercial Liaison with customers on measurement related issues, maintaining good customer relations. Liaison with suppliers to ensure correct product, timely delivery, minimise price and adhere to appropriate procedures. Health and Safety Comply with Dulas policy Assisting Wind Monitoring team to ensure Health and Safety documentation is in place in line with regulations and Dulas policy Financial Administration Entering timesheet and credit card data Use of Sage to raise Purchase Orders ISO Comply with Dulas policy Follow Dulas operational systems and demonstrate commitment to quality management standards and the principle of continuous improvement. Person Specification: Essential Criteria Skills, experience & qualifications Experience and qualifications in electrical and mechanical roles Proven experience of working in a technical environment Able to acquire and understand a working knowledge of products and applications Methodical working method, with excellent attention to detail Team working Good team working skills - able to contribute and participate with team activities Communication - written & verbal Able to prepare technical reports to a high standard with accurate scientific data and excellent attention to detail Good listening skills to capture requirements and characterise issues Management - including self-motivation & time management Able to self-motivate and manage own and other's time in a fast-paced working environment with multiple activities and multiple deadlines Provide clear instructions to a range of parties from team members to clients, equipment suppliers or subcontractors. IT & Other Demonstrate good computer skills and utilise data logger software packages and CAD. This job involves some travel in the UK and Ireland and a UK driving licence, along with good driving skills, are required. Some out of office work is required: site work can include remote locations and occasional lone working. Because of the on-site nature of the work a flexible attitude and availability for working longer days and occasional weekends is required. Desirable Criteria Communication - written & verbal Experience with Loggernet data logger software, and CAD Working knowledge of anemometry, data loggers and meteorological instrumentation. IT & Other A full UK driving licence Driving a 4x4 with 3.5 tonne trailer would be a useful capability. For further information regarding the roles and to download an application pack please visit or alternatively call . Dulas is committed to providing quality of opportunity.
Dec 15, 2022
Full time
The perfect place for work / life balance! Whether you are looking to take the next step in your career or your simply want to rebalance, you are guaranteed your well-deserved share of the good life here in Mid Wales. Serenity, inspiration, and adventure have joined forces over the staggering landscape, providing the perfect backdrop to life as a Dulas employee. People at Dulas are passionate and knowledgeable about what we do and rewarded in knowing that our work is having a positive impact on the environment and people's lives. We also enjoy other great benefits such as private healthcare, life assurance, income protection, flexible working and much more. And there is even more! Dulas is a pioneer both in the renewable energy sector (40 years old this year!) and in our model of cooperative working. As a worker-governed company, employees are given the opportunity to fully participate in the matters of business of the company and shape its future. Dulas is looking to recruit a number of workshop posts due to growth across our renewables business. Firstly, we require a Workshop Supervisor to work in our very busy 'Wind Monitoring' team, who service the onshore and offshore wind market, here in Machynlleth. You can find more details on our website. Secondly, we are looking to fill two posts within a new 'Production and R&D' department. Our members recently approved the creation of this new function which will focus on the research and development and production needs of existing and new renewable energy products, mainly for the off-grid renewables market. We are therefore looking for a R&D Engineer and R&D Workshop Technician. Job Title: Workshop Supervisor Work Area: Wind Monitoring Based at: Machynlleth Contract Term: Permanent Hours per week: 4 / 5 days per week (from 30 to 37.5 hours) open for discussion. Responsible to: Instrumentation Engineer Responsible for: Workshop Technician and workshop-based sub-contractors, as appropriate Pay Band and Scale: Engineering & Project Management Level 3 Competent £30,607.96 - £36,729.55 per annum FTE Job Purpose: The primary responsibility of this role is the management of the workshop and facilitating and supervising the preparation, maintenance and fabrication of wind monitoring equipment and offgrid power supply equipment. This includes management of Workshop Technician and workshop-based sub-contractors as appropriate, including providing documents describing work packages Key Accountabilities: Workshop Management Managing the workshop and project technician for the wind monitoring team. Responsible for H&S documentation and implementation including risk assessments and method statements in the workshop. Responsible for the planning and ensuring the delivery of equipment in time for mast and remote sensing installations. Responsible for managing workshop staff including subcontractors to complete equipment design, build and testing. Work with the Procurement Manager and Instrumentation Engineer to ensure sufficient stock for upcoming projects and that existing stock is kept in an appropriate manner and clear records kept for use with the Sage system. Oversee stock control and stock taking for both client and Dulas owned wind monitoring equipment. Responsible for management of the waste stream and recycling. Technical Understands Dulas wind monitoring product, component parts and installation, decommissioning & monitoring processes. Ability to review and create datalogger configurations and programs for standard installations. Producing and reviewing documentation and instructions for site crews. Ensure that factory acceptance tests and checks on the correct functionality of instrumentation at client's sites are recorded accurately. Responsible for modelling and designing offgrid power supplies and producing complete datalogger systems for standard sites. CAD skills to accurately complete drawings of electrical schematics, masts installations and components. Good understanding of anemometry and other meteorological Instrumentation and the IEC requirements. Good understanding of solar photovoltaic equipment, batteries and fuel cells. Operational Responsible for the quality of preparation and assembly of Dulas data logger packages and associated meteorological instrumentation. Undertake work planning and co-ordinate and manage sub- contractors. Responsible for H&S documentation for installation of datalogging systems onsite. Follow wind monitoring operational systems and support the development of ISO9001 approved systems. Conduct site visits to assist with install, maintain, fault-fix and decommission installations Provide support by phone to others undertaking site work. Active participation in company matters, attend business and department meetings. Responsible for the maintenance of wind monitoring vehicles and trailers based in Machynlleth. Responsible for tracking the operation, maintenance and updates of equipment in the wind monitoring hire fleet. Financial Undertake purchasing within defined limits. Provide appropriate reporting to support invoicing. Commercial Liaison with customers on measurement related issues, maintaining good customer relations. Liaison with suppliers to ensure correct product, timely delivery, minimise price and adhere to appropriate procedures. Health and Safety Comply with Dulas policy Assisting Wind Monitoring team to ensure Health and Safety documentation is in place in line with regulations and Dulas policy Financial Administration Entering timesheet and credit card data Use of Sage to raise Purchase Orders ISO Comply with Dulas policy Follow Dulas operational systems and demonstrate commitment to quality management standards and the principle of continuous improvement. Person Specification: Essential Criteria Skills, experience & qualifications Experience and qualifications in electrical and mechanical roles Proven experience of working in a technical environment Able to acquire and understand a working knowledge of products and applications Methodical working method, with excellent attention to detail Team working Good team working skills - able to contribute and participate with team activities Communication - written & verbal Able to prepare technical reports to a high standard with accurate scientific data and excellent attention to detail Good listening skills to capture requirements and characterise issues Management - including self-motivation & time management Able to self-motivate and manage own and other's time in a fast-paced working environment with multiple activities and multiple deadlines Provide clear instructions to a range of parties from team members to clients, equipment suppliers or subcontractors. IT & Other Demonstrate good computer skills and utilise data logger software packages and CAD. This job involves some travel in the UK and Ireland and a UK driving licence, along with good driving skills, are required. Some out of office work is required: site work can include remote locations and occasional lone working. Because of the on-site nature of the work a flexible attitude and availability for working longer days and occasional weekends is required. Desirable Criteria Communication - written & verbal Experience with Loggernet data logger software, and CAD Working knowledge of anemometry, data loggers and meteorological instrumentation. IT & Other A full UK driving licence Driving a 4x4 with 3.5 tonne trailer would be a useful capability. For further information regarding the roles and to download an application pack please visit or alternatively call . Dulas is committed to providing quality of opportunity.
The perfect place for work / life balance! Whether you are looking to take the next step in your career or your simply want to rebalance, you are guaranteed your well-deserved share of the good life here in Mid Wales. Serenity, inspiration, and adventure have joined forces over the staggering landscape, providing the perfect backdrop to life as a Dulas employee. People at Dulas are passionate and knowledgeable about what we do and rewarded in knowing that our work is having a positive impact on the environment and people's lives. We also enjoy other great benefits such as private healthcare, life assurance, income protection, flexible working and much more. And there is even more! Dulas is a pioneer both in the renewable energy sector (40 years old this year!) and in our model of cooperative working. As a worker-governed company, employees are given the opportunity to fully participate in the matters of business of the company and shape its future. Dulas is looking to recruit a number of workshop posts due to growth across our renewables business. Firstly, we require a Workshop Supervisor to work in our very busy 'Wind Monitoring' team, who service the onshore and offshore wind market, here in Machynlleth. You can find more details on our website. Secondly, we are looking to fill two posts within a new 'Production and R&D' department. Our members recently approved the creation of this new function which will focus on the research and development and production needs of existing and new renewable energy products, mainly for the off-grid renewables market. We are therefore looking for a R&D Engineer and R&D Workshop Technician. Job Title: R&D Engineer Work Area: Production and R&D Workshop (Central Services) Based at: Machynlleth Contract Term: Permanent Hours per week: 37.5 (we will consider part time applications) Responsible to: Hydro O&M Commercial Lead with dotted line to the company's Senior Electrical Engineer Responsible for: N/A Family and Level: Engineering & Project Management - Level 3 Developing £24,486-£29,077 / Competent £30,607-£36,729. Our policy is to start applications at the beginning of the band. After 18 months you are eligible to become a member and receive company dividends. Job Purpose: This is a workshop-based position focused on developing existing and new products for the renewable energy and grid constraint market place. The 'Production and R&D department' is a newly created function aimed at turning ideas into market ready products as well as meeting our existing ad-hoc build requirements. Your role will be to support the design and build of initial product concepts through to detailed design, testing, prototype builds, commercialisation and production. This role will be a mix of delivering establish product production requirements as well as working on new products for future revenue generation. Key Accountabilities:- Design Develop renewable energy (RE) design specifications as solutions for grid constraint applications in liaison with project leads and in line with agreed design procedures, Ensure all designs are compliant with relevant standards (mainly BS7671 and BS EN 61439) and are fit for purpose, Identity and rectify design issues throughout the project life cycle, Prepare detailed design costing reports for sign off, Maintain and build an understanding of RE systems and power sources (e.g., PV panels, batteries, fuel cells, monitoring systems) for bespoke design applications, Develop design procedures for new products, Specify, source, and procure components, Technical input into the optimisation and development of existing products, Design robust communications solutions for remote monitoring solutions, Keep up to date with technical developments and actively research new technologies for grid constraint renewable energy solutions, Assist project leads on understanding customer requirements in order to develop solutions for commercialization. Prototypes & Testing Build prototypes according to approved design specification, Ensure robust record keeping of design development and prototype build specifications, Set up and undertake tests on initial prototypes, Write technical reports for discussion on testing outcomes, Identify skills gaps for development work and assist with managing sub-contractors where required. Build Manage production runs of existing and new products such as remote power systems (PV + methanol), EV off-grid systems (PV + battery), bespoke power in a box solution, Ensure design specifications and build procedures are followed and contribute to the on-going development of such procedures, Manage component stock levels within the workshop based on project leads pipeline information, Seek to improve procedures and make efficiencies and cost savings where possible, without compromising on quality. HSQE Follow departmental and company operational systems and input into their continuous development, including supporting the development of ISO9001 quality systems, Comply with Dulas HSQE policies, Keep all relevant documentation and reporting up to date, Develop internal best practice for all technical aspects of the role. Person Specification: Essential Criteria and Experience Skills, experience & qualifications Degree level or comparable experience in an engineering or other relevant discipline. Knowledge of electronic and electrical systems to include wiring regulations and test and inspection procedures Evidenced experienced and a proven track record in product design, relevant to renewable energy technologies. Evidenced experience and a proven track record in product production or management of product production. Understanding of PV systems and theory. Understanding of battery systems and theory Team working Team player, ability to integrate with teams. Ability to build effective relationships at all levels Communication - written & verbal Must be able to express and explain technical ideas verbally and in written format at a technical level appropriate to the audience. Keen attention to detail to ensure accuracy and identify errors. Excellent written and spoken English Management - including self-motivation & time management Good time management skills with the ability to prioritise multiple jobs. The post will require the person to often work unsupervised, and determine a structure, and prioritise their work to ensure that specifications and deadlines are met. Possess a high level of motivation to embrace new projects and responsibilities. IT Good IT literacy with MS Office skills Proficient with AutoCAD Other Full / clean UK driving license. Desirable Criteria and Experience Skills, experience & qualifications Knowledge of Object-Oriented programming language(s) such as C , Python. Team working Experience working in a Research & Development Team. Communication - written & verbal The ability to communicate through the medium of the Welsh language For further information regarding the roles and to download an application pack please visit or alternatively call . Dulas is committed to providing quality of opportunity.
Dec 15, 2022
Full time
The perfect place for work / life balance! Whether you are looking to take the next step in your career or your simply want to rebalance, you are guaranteed your well-deserved share of the good life here in Mid Wales. Serenity, inspiration, and adventure have joined forces over the staggering landscape, providing the perfect backdrop to life as a Dulas employee. People at Dulas are passionate and knowledgeable about what we do and rewarded in knowing that our work is having a positive impact on the environment and people's lives. We also enjoy other great benefits such as private healthcare, life assurance, income protection, flexible working and much more. And there is even more! Dulas is a pioneer both in the renewable energy sector (40 years old this year!) and in our model of cooperative working. As a worker-governed company, employees are given the opportunity to fully participate in the matters of business of the company and shape its future. Dulas is looking to recruit a number of workshop posts due to growth across our renewables business. Firstly, we require a Workshop Supervisor to work in our very busy 'Wind Monitoring' team, who service the onshore and offshore wind market, here in Machynlleth. You can find more details on our website. Secondly, we are looking to fill two posts within a new 'Production and R&D' department. Our members recently approved the creation of this new function which will focus on the research and development and production needs of existing and new renewable energy products, mainly for the off-grid renewables market. We are therefore looking for a R&D Engineer and R&D Workshop Technician. Job Title: R&D Engineer Work Area: Production and R&D Workshop (Central Services) Based at: Machynlleth Contract Term: Permanent Hours per week: 37.5 (we will consider part time applications) Responsible to: Hydro O&M Commercial Lead with dotted line to the company's Senior Electrical Engineer Responsible for: N/A Family and Level: Engineering & Project Management - Level 3 Developing £24,486-£29,077 / Competent £30,607-£36,729. Our policy is to start applications at the beginning of the band. After 18 months you are eligible to become a member and receive company dividends. Job Purpose: This is a workshop-based position focused on developing existing and new products for the renewable energy and grid constraint market place. The 'Production and R&D department' is a newly created function aimed at turning ideas into market ready products as well as meeting our existing ad-hoc build requirements. Your role will be to support the design and build of initial product concepts through to detailed design, testing, prototype builds, commercialisation and production. This role will be a mix of delivering establish product production requirements as well as working on new products for future revenue generation. Key Accountabilities:- Design Develop renewable energy (RE) design specifications as solutions for grid constraint applications in liaison with project leads and in line with agreed design procedures, Ensure all designs are compliant with relevant standards (mainly BS7671 and BS EN 61439) and are fit for purpose, Identity and rectify design issues throughout the project life cycle, Prepare detailed design costing reports for sign off, Maintain and build an understanding of RE systems and power sources (e.g., PV panels, batteries, fuel cells, monitoring systems) for bespoke design applications, Develop design procedures for new products, Specify, source, and procure components, Technical input into the optimisation and development of existing products, Design robust communications solutions for remote monitoring solutions, Keep up to date with technical developments and actively research new technologies for grid constraint renewable energy solutions, Assist project leads on understanding customer requirements in order to develop solutions for commercialization. Prototypes & Testing Build prototypes according to approved design specification, Ensure robust record keeping of design development and prototype build specifications, Set up and undertake tests on initial prototypes, Write technical reports for discussion on testing outcomes, Identify skills gaps for development work and assist with managing sub-contractors where required. Build Manage production runs of existing and new products such as remote power systems (PV + methanol), EV off-grid systems (PV + battery), bespoke power in a box solution, Ensure design specifications and build procedures are followed and contribute to the on-going development of such procedures, Manage component stock levels within the workshop based on project leads pipeline information, Seek to improve procedures and make efficiencies and cost savings where possible, without compromising on quality. HSQE Follow departmental and company operational systems and input into their continuous development, including supporting the development of ISO9001 quality systems, Comply with Dulas HSQE policies, Keep all relevant documentation and reporting up to date, Develop internal best practice for all technical aspects of the role. Person Specification: Essential Criteria and Experience Skills, experience & qualifications Degree level or comparable experience in an engineering or other relevant discipline. Knowledge of electronic and electrical systems to include wiring regulations and test and inspection procedures Evidenced experienced and a proven track record in product design, relevant to renewable energy technologies. Evidenced experience and a proven track record in product production or management of product production. Understanding of PV systems and theory. Understanding of battery systems and theory Team working Team player, ability to integrate with teams. Ability to build effective relationships at all levels Communication - written & verbal Must be able to express and explain technical ideas verbally and in written format at a technical level appropriate to the audience. Keen attention to detail to ensure accuracy and identify errors. Excellent written and spoken English Management - including self-motivation & time management Good time management skills with the ability to prioritise multiple jobs. The post will require the person to often work unsupervised, and determine a structure, and prioritise their work to ensure that specifications and deadlines are met. Possess a high level of motivation to embrace new projects and responsibilities. IT Good IT literacy with MS Office skills Proficient with AutoCAD Other Full / clean UK driving license. Desirable Criteria and Experience Skills, experience & qualifications Knowledge of Object-Oriented programming language(s) such as C , Python. Team working Experience working in a Research & Development Team. Communication - written & verbal The ability to communicate through the medium of the Welsh language For further information regarding the roles and to download an application pack please visit or alternatively call . Dulas is committed to providing quality of opportunity.
The perfect place for work / life balance! Whether you are looking to take the next step in your career or your simply want to rebalance, you are guaranteed your well-deserved share of the good life here in Mid Wales. Serenity, inspiration, and adventure have joined forces over the staggering landscape, providing the perfect backdrop to life as a Dulas employee. People at Dulas are passionate and knowledgeable about what we do and rewarded in knowing that our work is having a positive impact on the environment and people's lives. We also enjoy other great benefits such as private healthcare, life assurance, income protection, flexible working and much more. And there is even more! Dulas is a pioneer both in the renewable energy sector (40 years old this year!) and in our model of cooperative working. As a worker-governed company, employees are given the opportunity to fully participate in the matters of business of the company and shape its future. Dulas is looking to recruit a number of workshop posts due to growth across our renewables business. Firstly, we require a Workshop Supervisor to work in our very busy 'Wind Monitoring' team, who service the onshore and offshore wind market, here in Machynlleth. You can find more details on our website. Secondly, we are looking to fill two posts within a new 'Production and R&D' department. Our members recently approved the creation of this new function which will focus on the research and development and production needs of existing and new renewable energy products, mainly for the off-grid renewables market. We are therefore looking for a R&D Engineer and R&D Workshop Technician. Job Title: R&D Workshop Technician. Work Area: Production and R&D Workshop (Central Services) Based at: Machynlleth Contract Term: Permanent Hours per week: 37.5 (we will consider part time applications) Responsible to: Research & Development Engineer Responsible for: n/a Pay Band and Scale: Engineering & Project Management - Level 2 Developing £20,068.48 - £23,831.33 Competent £25,085.60-£30,102.72 per annum. Our policy is to start applications at the beginning of the band. After 18 months you are eligible to become a Member and receive company dividends. Job Purpose: The primary responsibility of this role is the preparation, maintenance and fabrication of off-grid renewable energy equipment and off-grid power supply equipment. Key Accountabilities: Workshop Management Project technician for the Production and R&D Department. Responsible for the planning and delivery of equipment in time for off grid power supply builds and R&D projects. Ensure stock is kept in an appropriate manner and clear records kept for use with the Sage system, stock control and stock take for the department. Technical Understands off grid power supply products for renewable energy applications including methanol fuel cell, PV and battery systems. Ability to model and assist in designing off-grid power supplies. CAD skills to accurately complete drawings of systems as required. Basic understanding of solar photovoltaic equipment, batteries, and fuel cells. Working with line manager to produce H&S documentation including risk assessments and method statements in the workshop. Operational Preparation and assembly of off-grid systems in-line with design specifications and design procedures, Undertake work planning and co-ordinate and manage sub- contractors, Working with line manager to produce H&S documentation and implementation of H&S practices on production processes in the workshop, Procurement support for build equipment and workshop materials. Follow design and production operational systems and support the development of ISO9001 approved systems. Conduct site visits to assist with design and production of bespoke RE systems as required, Write instructions and provide instructions by phone to others undertaking installation/site work, Active participation in company matters, attend business and department meetings. Maintain a clean and well organised workshop Financial Undertake purchasing within defined limits. Provide appropriate reporting to support invoicing. Commercial Liaison with customers as appropriate, maintaining good customer relations. Liaison with suppliers to ensure correct product, timely delivery, minimise price and adhere to appropriate procedures. Health and Safety Comply with Dulas policy Assisting department and HQSE Manager to ensure Health and Safety documentation is in place in line with regulations and Dulas policy Financial Administration Entering timesheet data Use of Sage to raise Purchase Orders ISO Comply with Dulas policy Follow Dulas operational systems and demonstrate commitment to quality management standards and the principle of continuous improvement. Person Specification: Essential Criteria Skills, experience & qualifications Experience in electrical roles Proven experience of working in a technical environment Able to acquire and understand a working knowledge of products and applications Methodical working method, with excellent attention to detail Team working Good team working skills - able to contribute and participate with team activities Communication - written & verbal Able to prepare technical reports to a high standard with accurate scientific data and excellent attention to detail Good listening skills to capture requirements and characterise issues Management - including self-motivation & time management Able to self-motivate and manage own time in a fast-paced working environment with multiple activities and multiple deadlines IT & Other Demonstrate good computer skills and the ability to learn data logger software packages and CAD. Desirable Criteria Skills, experience & qualifications Electrical Qualification - NVQ level 3 or equivalent Experience of CAD and other relevant software packages, For further information regarding the roles and to download an application pack please visit or alternatively call . Dulas is committed to providing quality of opportunity.
Dec 15, 2022
Full time
The perfect place for work / life balance! Whether you are looking to take the next step in your career or your simply want to rebalance, you are guaranteed your well-deserved share of the good life here in Mid Wales. Serenity, inspiration, and adventure have joined forces over the staggering landscape, providing the perfect backdrop to life as a Dulas employee. People at Dulas are passionate and knowledgeable about what we do and rewarded in knowing that our work is having a positive impact on the environment and people's lives. We also enjoy other great benefits such as private healthcare, life assurance, income protection, flexible working and much more. And there is even more! Dulas is a pioneer both in the renewable energy sector (40 years old this year!) and in our model of cooperative working. As a worker-governed company, employees are given the opportunity to fully participate in the matters of business of the company and shape its future. Dulas is looking to recruit a number of workshop posts due to growth across our renewables business. Firstly, we require a Workshop Supervisor to work in our very busy 'Wind Monitoring' team, who service the onshore and offshore wind market, here in Machynlleth. You can find more details on our website. Secondly, we are looking to fill two posts within a new 'Production and R&D' department. Our members recently approved the creation of this new function which will focus on the research and development and production needs of existing and new renewable energy products, mainly for the off-grid renewables market. We are therefore looking for a R&D Engineer and R&D Workshop Technician. Job Title: R&D Workshop Technician. Work Area: Production and R&D Workshop (Central Services) Based at: Machynlleth Contract Term: Permanent Hours per week: 37.5 (we will consider part time applications) Responsible to: Research & Development Engineer Responsible for: n/a Pay Band and Scale: Engineering & Project Management - Level 2 Developing £20,068.48 - £23,831.33 Competent £25,085.60-£30,102.72 per annum. Our policy is to start applications at the beginning of the band. After 18 months you are eligible to become a Member and receive company dividends. Job Purpose: The primary responsibility of this role is the preparation, maintenance and fabrication of off-grid renewable energy equipment and off-grid power supply equipment. Key Accountabilities: Workshop Management Project technician for the Production and R&D Department. Responsible for the planning and delivery of equipment in time for off grid power supply builds and R&D projects. Ensure stock is kept in an appropriate manner and clear records kept for use with the Sage system, stock control and stock take for the department. Technical Understands off grid power supply products for renewable energy applications including methanol fuel cell, PV and battery systems. Ability to model and assist in designing off-grid power supplies. CAD skills to accurately complete drawings of systems as required. Basic understanding of solar photovoltaic equipment, batteries, and fuel cells. Working with line manager to produce H&S documentation including risk assessments and method statements in the workshop. Operational Preparation and assembly of off-grid systems in-line with design specifications and design procedures, Undertake work planning and co-ordinate and manage sub- contractors, Working with line manager to produce H&S documentation and implementation of H&S practices on production processes in the workshop, Procurement support for build equipment and workshop materials. Follow design and production operational systems and support the development of ISO9001 approved systems. Conduct site visits to assist with design and production of bespoke RE systems as required, Write instructions and provide instructions by phone to others undertaking installation/site work, Active participation in company matters, attend business and department meetings. Maintain a clean and well organised workshop Financial Undertake purchasing within defined limits. Provide appropriate reporting to support invoicing. Commercial Liaison with customers as appropriate, maintaining good customer relations. Liaison with suppliers to ensure correct product, timely delivery, minimise price and adhere to appropriate procedures. Health and Safety Comply with Dulas policy Assisting department and HQSE Manager to ensure Health and Safety documentation is in place in line with regulations and Dulas policy Financial Administration Entering timesheet data Use of Sage to raise Purchase Orders ISO Comply with Dulas policy Follow Dulas operational systems and demonstrate commitment to quality management standards and the principle of continuous improvement. Person Specification: Essential Criteria Skills, experience & qualifications Experience in electrical roles Proven experience of working in a technical environment Able to acquire and understand a working knowledge of products and applications Methodical working method, with excellent attention to detail Team working Good team working skills - able to contribute and participate with team activities Communication - written & verbal Able to prepare technical reports to a high standard with accurate scientific data and excellent attention to detail Good listening skills to capture requirements and characterise issues Management - including self-motivation & time management Able to self-motivate and manage own time in a fast-paced working environment with multiple activities and multiple deadlines IT & Other Demonstrate good computer skills and the ability to learn data logger software packages and CAD. Desirable Criteria Skills, experience & qualifications Electrical Qualification - NVQ level 3 or equivalent Experience of CAD and other relevant software packages, For further information regarding the roles and to download an application pack please visit or alternatively call . Dulas is committed to providing quality of opportunity.
2nd Line Support Technician 'Recruiting for your future success' Our client is an 'outsourced IT department' who were founded in 2017. What started as a traditional IT support company and computer repair service, has developed into an outsourced IT department exclusively for small businesses which is delivered by their excellent team. They are proud of their motto "The IT company you won't have to call", as well as their fresh, down-to-earth approach to IT support for clients. 2nd Line Support Technician Up to £30k DOE Mon-Fri 8:45-5:15 Start-up/Working Closely With MD Working alongside existing Technician/Dealing with 2nd Line Enquiries/Client Contact Personable Individual/Technically Minded Fresh/Human Approach to IT Microsoft 365 Azure PSA/RMM Our client is actively seeking an experienced 2nd Line Support Technician who is ready to take their next step into 3rd line support. The role is working for a growing start-up outsourced IT consultancy who are looking for someone who really prides themselves on nurturing their clients and providing the best service possible. The role will be working closely with the Managing Director, deputizing where required. Duties (include but are not limited to): - Execution of scheduled proactive maintenance for clients' IT systems - Supporting the set-up and installs of equipment/software for clients (new and existing) - Resolving client's 2nd line support (and occasionally 3rd line) enquiries - Using PSA software/RMM tool to update/resolve tickets - Updating clients efficiently and effectively throughout all stages of support - Providing a human approach to IT support for clients, through building long-lasting relationships - Occasional onsite visits to clients (most support is provided remotely) - Follow all security procedures, keeping a vigilant eye for security issues - Accurately complete company documentation - Supporting the 1st Line Support Technician - Supporting the Managing Director with operational duties - Identify opportunities for improvement and make constructive suggestions for change by keeping up to date with industry best practice - Working collaboratively with all members of the business Person Specification: - The ability to speak both Geek and human - A personable individual with a customer-focused approach to resolving technical enquiries. The customer focus really is key! - A proactive problem solver who can identify issues before/or soon after they arise - A passion for or strong interest in technology (keeping up to date with new developments) - A strong knowledge of Microsoft 365 (Azure would be highly desirable) - Confident user of RMM/PSA software (Desirable) - Full UK Driving license - Experience installing and maintaining networking and VoIP equipment - 2 years experience in 2nd line support (strongly desired) LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT. PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL. If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.
Dec 07, 2022
Full time
2nd Line Support Technician 'Recruiting for your future success' Our client is an 'outsourced IT department' who were founded in 2017. What started as a traditional IT support company and computer repair service, has developed into an outsourced IT department exclusively for small businesses which is delivered by their excellent team. They are proud of their motto "The IT company you won't have to call", as well as their fresh, down-to-earth approach to IT support for clients. 2nd Line Support Technician Up to £30k DOE Mon-Fri 8:45-5:15 Start-up/Working Closely With MD Working alongside existing Technician/Dealing with 2nd Line Enquiries/Client Contact Personable Individual/Technically Minded Fresh/Human Approach to IT Microsoft 365 Azure PSA/RMM Our client is actively seeking an experienced 2nd Line Support Technician who is ready to take their next step into 3rd line support. The role is working for a growing start-up outsourced IT consultancy who are looking for someone who really prides themselves on nurturing their clients and providing the best service possible. The role will be working closely with the Managing Director, deputizing where required. Duties (include but are not limited to): - Execution of scheduled proactive maintenance for clients' IT systems - Supporting the set-up and installs of equipment/software for clients (new and existing) - Resolving client's 2nd line support (and occasionally 3rd line) enquiries - Using PSA software/RMM tool to update/resolve tickets - Updating clients efficiently and effectively throughout all stages of support - Providing a human approach to IT support for clients, through building long-lasting relationships - Occasional onsite visits to clients (most support is provided remotely) - Follow all security procedures, keeping a vigilant eye for security issues - Accurately complete company documentation - Supporting the 1st Line Support Technician - Supporting the Managing Director with operational duties - Identify opportunities for improvement and make constructive suggestions for change by keeping up to date with industry best practice - Working collaboratively with all members of the business Person Specification: - The ability to speak both Geek and human - A personable individual with a customer-focused approach to resolving technical enquiries. The customer focus really is key! - A proactive problem solver who can identify issues before/or soon after they arise - A passion for or strong interest in technology (keeping up to date with new developments) - A strong knowledge of Microsoft 365 (Azure would be highly desirable) - Confident user of RMM/PSA software (Desirable) - Full UK Driving license - Experience installing and maintaining networking and VoIP equipment - 2 years experience in 2nd line support (strongly desired) LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT. PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL. If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.
New College Swindon have an exciting opportunity for Theatre Technicians to join their team. Location: Swindon, Wiltshire Salary: £17.51 per hour Hours: Part Time, Casual About us: New College Swindon is vibrant and dynamic College committed to providing our students with the best opportunities to help them achieve their own personal goals or ambitions. In line with this, we are proud to showcase our successful £20M investment in the new Institute of Technology. The IOT is an inclusive centre for technical qualifications, higher apprenticeships and training for key technical roles. These exciting developments will extend the career opportunities for both our students and staff. It's a really great time to be joining us! Theatre Technicians - The Role: Are you a multi-skilled theatre technician? Can you support the technical demands of theatre shows and performances? If so, we want to hear from you. We are looking for technicians to support the smooth, efficient and safe working environment for our staff and visiting companies. Theatre Technicians - Key Responsibilities: - Assist with the setting up of shows, events and various operational duties as instructed. This can include but isn't limited to counterweight & hemp flying, lighting design and operation and sound design and operation - Support with the moving of scenery and equipment during a production - Assist visiting companies and performances with the get-in and get-out of all staging equipment as required - Work as part of the technical team, to work closely and promote good customer relations with all visiting producers and companies - Ensure the safety and comport of customers and visit companies - Abide by relevant Health and Safety licensing requirements and to ensure all visiting performers, contracts and the general public also conform to these requirements Theatre Technicians - You: - Experience of working as part of a team - Have previous experience of working in a busy theatre environment - Knowledge and use of theatre lighting and sound systems is desirable but not essential - Knowledge of counterweight and hemp flying systems is desirable but not essential - In addition, you will need to be flexible to work flexible hours including evening, weekends and Bank Holidays Theatre Technicians - Benefits: When you join us, you will have access to ongoing support, training and development opportunities to further enhance your experience and skill set through our extensive CPD programme. You will have access to facilities and resources across the two campuses along with an extended support network of colleagues from a wide range of disciplines and industry backgrounds. We know that your role requires you to put a lot of time and effort into it and because of this; we believe you should be rewarded. As a valued member of our team, in addition to a wide range of development opportunities, you will have access to a number of great benefits some of are listed below: - Sodexo Retail Discount Scheme - Excellent Pension scheme - Generous Holiday Allowance - Hire purchase Cycle to Work scheme - Free and confidential advice, information and counselling service New College Swindon is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. References will be sought on shortlisted candidates before the interview and by agreement. Please note an enhanced DBS to the satisfaction of New College, will be required for this role. On appointment, you will be placed at the salary point aligned to a number of factors, which include, but are not limited to, qualifications, previous relevant experience, current salary and market forces. Please note that this vacancy may close before the published closing date if sufficient applications are received. If you are interested in this vacancy, please do apply as soon as possible. Closing Date: 4th December 2022 To submit your CV for this exciting Theatre Technicians opportunity, please click 'Apply' now!
Dec 01, 2022
Full time
New College Swindon have an exciting opportunity for Theatre Technicians to join their team. Location: Swindon, Wiltshire Salary: £17.51 per hour Hours: Part Time, Casual About us: New College Swindon is vibrant and dynamic College committed to providing our students with the best opportunities to help them achieve their own personal goals or ambitions. In line with this, we are proud to showcase our successful £20M investment in the new Institute of Technology. The IOT is an inclusive centre for technical qualifications, higher apprenticeships and training for key technical roles. These exciting developments will extend the career opportunities for both our students and staff. It's a really great time to be joining us! Theatre Technicians - The Role: Are you a multi-skilled theatre technician? Can you support the technical demands of theatre shows and performances? If so, we want to hear from you. We are looking for technicians to support the smooth, efficient and safe working environment for our staff and visiting companies. Theatre Technicians - Key Responsibilities: - Assist with the setting up of shows, events and various operational duties as instructed. This can include but isn't limited to counterweight & hemp flying, lighting design and operation and sound design and operation - Support with the moving of scenery and equipment during a production - Assist visiting companies and performances with the get-in and get-out of all staging equipment as required - Work as part of the technical team, to work closely and promote good customer relations with all visiting producers and companies - Ensure the safety and comport of customers and visit companies - Abide by relevant Health and Safety licensing requirements and to ensure all visiting performers, contracts and the general public also conform to these requirements Theatre Technicians - You: - Experience of working as part of a team - Have previous experience of working in a busy theatre environment - Knowledge and use of theatre lighting and sound systems is desirable but not essential - Knowledge of counterweight and hemp flying systems is desirable but not essential - In addition, you will need to be flexible to work flexible hours including evening, weekends and Bank Holidays Theatre Technicians - Benefits: When you join us, you will have access to ongoing support, training and development opportunities to further enhance your experience and skill set through our extensive CPD programme. You will have access to facilities and resources across the two campuses along with an extended support network of colleagues from a wide range of disciplines and industry backgrounds. We know that your role requires you to put a lot of time and effort into it and because of this; we believe you should be rewarded. As a valued member of our team, in addition to a wide range of development opportunities, you will have access to a number of great benefits some of are listed below: - Sodexo Retail Discount Scheme - Excellent Pension scheme - Generous Holiday Allowance - Hire purchase Cycle to Work scheme - Free and confidential advice, information and counselling service New College Swindon is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. References will be sought on shortlisted candidates before the interview and by agreement. Please note an enhanced DBS to the satisfaction of New College, will be required for this role. On appointment, you will be placed at the salary point aligned to a number of factors, which include, but are not limited to, qualifications, previous relevant experience, current salary and market forces. Please note that this vacancy may close before the published closing date if sufficient applications are received. If you are interested in this vacancy, please do apply as soon as possible. Closing Date: 4th December 2022 To submit your CV for this exciting Theatre Technicians opportunity, please click 'Apply' now!
At Budweiser Brewing Group, Challenge Accepted isn't just a phrase; it's an attitude! That's because we're the world's largest brewer, with iconic brands like Stella Artois, Corona and Budweiser . We're a team of curious individuals who see every challenge as a new opportunity to do something incredible. We're resourceful people who thrive and take ownership of our success. Because we're owners, we take results personally. We dream big, seek new challenges and push the boundaries of what's possible! The Role: To deliver Operationally viable & cost-effective service levels for the installation, and maintenance of Dispense Systems in the On Trade. Assist On Trade Sales & Marketing initiatives including Brand launches, New Product Development to create equipment technical specifications & quality standards Work to a Customer Service culture that delivers an efficient, effective Technical assistance function to internal and external customers alike. Main accountabilities Working as part of a team to deliver: On Trade draught volume: ca 2.5m hl draught beer. Circa 20 key customers 6,000 installs and 30,000 Service calls annually (per region) To undertake the installation, maintenance and repair of drinks dispense equipment throughout multiple outlets as required To provide industry leading, exceptional customer service to the customers To take ownership to completion of any works requested by the planning & support team and/or Customer Service Manager . Responsibilities, requirements, scope & technical skills Technically qualified Drinks Dispense Technician Able to participate in on call rota Excellent customer interface skills Driving licence Well-developed IT skill set across all areas of the Microsoft Office Suite Ability to forge strong relationships both internally & externally Effective performer in cross functional multi-disciplined teams Benefits & Perks: Competitive salary Benefits for you and your family to help your physical and mental health Competitive parental leave and pension double contributions 25 days holidays per year Employee benefits to help your physical and mental health and overall wellbeing (travel insurance, gym memberships, discounted services, dental etc.) A beer allowance to enjoy our brands 2 volunteer days a year to assist your local community 5 employee networks to support diversity and inclusion WPA Private Medical Care 26 weeks paid leave for primary caregiver 'Return to Work' programme Variable compensation scheme to the value of £3.5k per annum Standard Overtime 1 in 4 weekends on call - £75.00 for being on call + £20.00 per job carried out on call out of hours What you can expect from us: In this role, you'll have the potential to transform our business and your career. You'll get the support and mentor you need to succeed. We're a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You'll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you. As the leading global brewer, we are committed to bringing people together for a better - and more equal - world. A more equal world starts when everyone can thrive. At Budweiser Brewing Group we value the diversity of cultures, perspectives, skills and experiences within our workforce and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. If this sounds like the incredible opportunity you've been waiting for, apply today. &I
Sep 23, 2022
Full time
At Budweiser Brewing Group, Challenge Accepted isn't just a phrase; it's an attitude! That's because we're the world's largest brewer, with iconic brands like Stella Artois, Corona and Budweiser . We're a team of curious individuals who see every challenge as a new opportunity to do something incredible. We're resourceful people who thrive and take ownership of our success. Because we're owners, we take results personally. We dream big, seek new challenges and push the boundaries of what's possible! The Role: To deliver Operationally viable & cost-effective service levels for the installation, and maintenance of Dispense Systems in the On Trade. Assist On Trade Sales & Marketing initiatives including Brand launches, New Product Development to create equipment technical specifications & quality standards Work to a Customer Service culture that delivers an efficient, effective Technical assistance function to internal and external customers alike. Main accountabilities Working as part of a team to deliver: On Trade draught volume: ca 2.5m hl draught beer. Circa 20 key customers 6,000 installs and 30,000 Service calls annually (per region) To undertake the installation, maintenance and repair of drinks dispense equipment throughout multiple outlets as required To provide industry leading, exceptional customer service to the customers To take ownership to completion of any works requested by the planning & support team and/or Customer Service Manager . Responsibilities, requirements, scope & technical skills Technically qualified Drinks Dispense Technician Able to participate in on call rota Excellent customer interface skills Driving licence Well-developed IT skill set across all areas of the Microsoft Office Suite Ability to forge strong relationships both internally & externally Effective performer in cross functional multi-disciplined teams Benefits & Perks: Competitive salary Benefits for you and your family to help your physical and mental health Competitive parental leave and pension double contributions 25 days holidays per year Employee benefits to help your physical and mental health and overall wellbeing (travel insurance, gym memberships, discounted services, dental etc.) A beer allowance to enjoy our brands 2 volunteer days a year to assist your local community 5 employee networks to support diversity and inclusion WPA Private Medical Care 26 weeks paid leave for primary caregiver 'Return to Work' programme Variable compensation scheme to the value of £3.5k per annum Standard Overtime 1 in 4 weekends on call - £75.00 for being on call + £20.00 per job carried out on call out of hours What you can expect from us: In this role, you'll have the potential to transform our business and your career. You'll get the support and mentor you need to succeed. We're a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You'll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you. As the leading global brewer, we are committed to bringing people together for a better - and more equal - world. A more equal world starts when everyone can thrive. At Budweiser Brewing Group we value the diversity of cultures, perspectives, skills and experiences within our workforce and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. If this sounds like the incredible opportunity you've been waiting for, apply today. &I
As an Instrumentation Technician in the Engineering Trials Delivery Unit, you will have the opportunity to be involved in devising sensor application and data acquisition solutions to meet the customer's requirements for a diverse array of engineering trials. Additionally, you will be expected to undertake calibration, receipt, inspection of equipment, and routine maintenance activities to support operational trials. This is an excellent opportunity for a newly qualified apprentice or someone with experience in Control and Instrumentation looking to be involved in some important work at AWE, supporting our engineering trials. Location - Reading area Package - £21,700 - £28,000 (depending on your suitability and level of experience) AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include: Market leading contributory pension scheme Generous holiday entitlement (270 hours a year, including Bank Holidays, plus every other Friday off) Flexible working hours AWE Life Insurance Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Consideration for either full time or part time hours. Just let us know on your application if you wish to work part time What will you be responsible for? Assisting customers to define their instrumentation requirements Liaising with customers to ensure their requirements are met Designing, building, installing and testing of instrumentation systems Reporting on your projects Maintaining high levels of housekeeping within the Calibration Laboratory and Electrical Workshop environment Fault finding, problem solving, repair and maintenance of existing systems Work alongside team members on electrical hardware on a variety of voltage systems Undertake work in compliance with company processes, standards, and procedures May be required to carry out safety related roles including but not limited to Work Supervisory Skills; Nominated Person Electrical; COSHH Assessor; Manual Handling Assessor; Risk Assessor What will you need to be considered? Whilst not considered the checklist, candidates should have the following: Experience in using data capture hardware and software Knowledge of electronics or electrical test equipment Be able to show aptitude in fault-finding and problem solving Attention to detail and the ability to work safely in High Hazard areas are essential A willingness to learn with a good work ethic Strong communication skills (written and oral) Robust organisational and problem-solving skills Good working knowledge of MS programmes Training can be provided for candidates with some deficiencies in experience or knowledge. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
Sep 22, 2022
Full time
As an Instrumentation Technician in the Engineering Trials Delivery Unit, you will have the opportunity to be involved in devising sensor application and data acquisition solutions to meet the customer's requirements for a diverse array of engineering trials. Additionally, you will be expected to undertake calibration, receipt, inspection of equipment, and routine maintenance activities to support operational trials. This is an excellent opportunity for a newly qualified apprentice or someone with experience in Control and Instrumentation looking to be involved in some important work at AWE, supporting our engineering trials. Location - Reading area Package - £21,700 - £28,000 (depending on your suitability and level of experience) AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include: Market leading contributory pension scheme Generous holiday entitlement (270 hours a year, including Bank Holidays, plus every other Friday off) Flexible working hours AWE Life Insurance Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Consideration for either full time or part time hours. Just let us know on your application if you wish to work part time What will you be responsible for? Assisting customers to define their instrumentation requirements Liaising with customers to ensure their requirements are met Designing, building, installing and testing of instrumentation systems Reporting on your projects Maintaining high levels of housekeeping within the Calibration Laboratory and Electrical Workshop environment Fault finding, problem solving, repair and maintenance of existing systems Work alongside team members on electrical hardware on a variety of voltage systems Undertake work in compliance with company processes, standards, and procedures May be required to carry out safety related roles including but not limited to Work Supervisory Skills; Nominated Person Electrical; COSHH Assessor; Manual Handling Assessor; Risk Assessor What will you need to be considered? Whilst not considered the checklist, candidates should have the following: Experience in using data capture hardware and software Knowledge of electronics or electrical test equipment Be able to show aptitude in fault-finding and problem solving Attention to detail and the ability to work safely in High Hazard areas are essential A willingness to learn with a good work ethic Strong communication skills (written and oral) Robust organisational and problem-solving skills Good working knowledge of MS programmes Training can be provided for candidates with some deficiencies in experience or knowledge. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
The API Support Consultant will leverage domain expertise across all API products, but with specialist expertise in SOAP Universal API, and JSON REST API to provide consultancy and specialist support to Travelport's largest third party and other developer customers. These customers are using Travelport's API product offerings to provide software and services to a large number of Travelport's traditional customers who encompass the whole spectrum of agencies from Strategic Accounts to Partner Development globally. This individual will have accountability to ensure that the EMEA API Optimisation team is on a path of continuous knowledge acquisition for the Universal and JSON REST APIs and ensuring that our support processes and value proposition evolves in line with this game changing new product. The API Support Consultant will be the primary point of contact within EMA API Optimisation for both Product and Development teams to provide customer perspective on all areas of the API suite. In addition, the API Support Consultant will make recommendations on potential enhancements and will ensure that there is direct line of sight from the Product and Development teams into the certification process such that it also can be evolved through experience. This role will also be pivotal to ensuring effective information exchange and cascade of uAPI related information relevant to all teams involved with supporting the product globally. The API Optimisation Consultant will leverage his/her expertise and experience to provide consultancy as needed to customers from early in the development cycle and includes participation in design, transaction selection/usage and project planning. There is the potential for this to be revenue generating professional services in some instances. This individual will hold a mentorship role within the EMEA API optimisation team and will apply continued focus on increasing bench strength across the entire team for the API suite and other related Future Selling Platform product areas. The API Support Consultant will define and lead initiatives to improve customer self-sufficiency, through the recommendation of documentation ideas and tools that enhance the customers' ability to support themselves once their websites are in a production mode. The API Support consultant will also define and lead initiatives to better equip Sales, Field and Account personnel in supporting a broad API customer base. As a Subject Matter Expert in API products both from a technical and functional perspective, the individual will be expected to provide feedback to Product Management on enhancements and improvements to any of our API product offerings. Main Accountabilities: (Outline a list of the main accountabilities for the role) Customer Consultancy Provide consulting to customers, as engaged, partnering with them to more efficiently develop web products that utilize and integrate with Travelport API Products. Consult with customer project teams to assess dependencies, estimate work effort, participate in design, transaction selection and usage, project planning and design reviews. Provide critical customer insight and perspective to Travelport's Product and Development teams on how customers use and view our API Product offerings Partner with customers to overcome business challenges through the formulation and application of competitive yet sound business practices. People/Departmental Define appropriate objectives and goals for the Global API Support team around the knowledge acquisition and support of API. Provide mentoring across the EMEA API optimisationt team for existing and new/future API Product offerings, specifically focused on product knowledge and optimal troubleshooting techniques. In a technical leadership role, identify opportunities and leverage expertise to mentor and coach API technicians and strategic/high profile customers per Business Unit or Regional direction. Analyse processes and manage support workflow; make appropriate recommendations for resourcing and upskilling of staff to ensure appropriate focus across the API suite. Propagate a comprehensive understanding of the functionality, purpose, utilization and support of Travelport API products As an API product subject matter expert, provide feedback to Product Management on enhancements and usability improvements for API product offerings. Leverage proven tools and best practices across support for all Travelport API Products. Develop an effective succession plan for the API Support Consultant. Customer Support Deliver superior customer service through the use of advanced problem solving skills to identify the source of challenging and complex issues, working with appropriate internal and external sources to resolve. Provide deep functional, operational, procedural and technical expertise for a wide range of complex Travelport API products. Provide immediate response and support in resolving production critical issues. Manage and monitor Travelport API support queues, identifying API product specific trends in support requests and solutions to mitigate. Be a champion for the needs of the customer community using Travelport APIs, and continually work to enhance the user experience of developers using Travelport APIs Improve customer self-sufficiency through contributions to the enhancement of existing documentation, the provision of new documentation and the development of any tools that enhance a customer's ability to support themselves. Explore more innovative communication mediums such as Discussion Groups, Blogs and Article writing with the advent of the Travelport Accredited Developer Program. Lead initiatives to better equip Sales, Field and Account personnel in supporting a broad API customer base, and promoting API Support Consulting offerings. Knowledge, Skills, Experience, Training, Education: The job holder should: Be educated to at least Degree level in engineering or another technical subject; computer science degrees preferred, or have 10+ years of relevant technical or IT experience. Have expert knowledge of Travelport API products, functionality and utilization Have Travel Industry knowledge of GDSs Have detailed knowledge of Desktop Products, Structured Data and API interfaces Have experience with various operating systems including Unix, Linux and all Windows platforms Have an understanding of common internet protocols such as SOAP and HTTP, JSON and REST. Have working knowledge of structured data, i.e. XML structures and/or EDIFACT Have familiarity with programming languages such as VB, C++, Java. Have sound analytical skills; be able to identify key issues and information in complex situations. Must have demonstrated experience of solving problems quickly, inventively, and resourcefully. Must be naturally inquisitive with self-sufficient research skills; excellent attention to detail Demonstrate experience and have proven success in mentoring others in all aspects of API Products and associated technical support. Command excellent verbal and written communication skills; must have the ability to communicate technical issues/concepts clearly and effectively. Be self motivated and motivating. Able to work productively despite tight deadlines and challenging circumstances and be able to encourage others to do the same. Have exceptional interpersonal skills to effectively interact at all levels both tactfully and diplomatically, with the ability to recognize sensitive and political issues and impact. Have proven technical leadership skills. Travelport is a worldwide travel retail platform. Our next-generation virtual marketplace connects travel buyers and travel sellers, that share our passion for delivering exceptional travel experiences. Unconflicted and independent, we are re-inventing a simpler future for travel's complex ecosystem. Our platform gives the industry the power to help people see the world. We make it simple for businesses like airlines, hotels, and car rental companies to connect to agencies and travelers, through personalized and engaging content. We are a diverse and inclusive workforce, representative of the communities and customers we serve. We are socially responsible, and we give back to our communities. We encourage our people to think differently and have the courage, confidence, and ambition to challenge what has been done before. Travelport is on a mission to make Travel easier and more rewarding for everyone.
Sep 16, 2022
Full time
The API Support Consultant will leverage domain expertise across all API products, but with specialist expertise in SOAP Universal API, and JSON REST API to provide consultancy and specialist support to Travelport's largest third party and other developer customers. These customers are using Travelport's API product offerings to provide software and services to a large number of Travelport's traditional customers who encompass the whole spectrum of agencies from Strategic Accounts to Partner Development globally. This individual will have accountability to ensure that the EMEA API Optimisation team is on a path of continuous knowledge acquisition for the Universal and JSON REST APIs and ensuring that our support processes and value proposition evolves in line with this game changing new product. The API Support Consultant will be the primary point of contact within EMA API Optimisation for both Product and Development teams to provide customer perspective on all areas of the API suite. In addition, the API Support Consultant will make recommendations on potential enhancements and will ensure that there is direct line of sight from the Product and Development teams into the certification process such that it also can be evolved through experience. This role will also be pivotal to ensuring effective information exchange and cascade of uAPI related information relevant to all teams involved with supporting the product globally. The API Optimisation Consultant will leverage his/her expertise and experience to provide consultancy as needed to customers from early in the development cycle and includes participation in design, transaction selection/usage and project planning. There is the potential for this to be revenue generating professional services in some instances. This individual will hold a mentorship role within the EMEA API optimisation team and will apply continued focus on increasing bench strength across the entire team for the API suite and other related Future Selling Platform product areas. The API Support Consultant will define and lead initiatives to improve customer self-sufficiency, through the recommendation of documentation ideas and tools that enhance the customers' ability to support themselves once their websites are in a production mode. The API Support consultant will also define and lead initiatives to better equip Sales, Field and Account personnel in supporting a broad API customer base. As a Subject Matter Expert in API products both from a technical and functional perspective, the individual will be expected to provide feedback to Product Management on enhancements and improvements to any of our API product offerings. Main Accountabilities: (Outline a list of the main accountabilities for the role) Customer Consultancy Provide consulting to customers, as engaged, partnering with them to more efficiently develop web products that utilize and integrate with Travelport API Products. Consult with customer project teams to assess dependencies, estimate work effort, participate in design, transaction selection and usage, project planning and design reviews. Provide critical customer insight and perspective to Travelport's Product and Development teams on how customers use and view our API Product offerings Partner with customers to overcome business challenges through the formulation and application of competitive yet sound business practices. People/Departmental Define appropriate objectives and goals for the Global API Support team around the knowledge acquisition and support of API. Provide mentoring across the EMEA API optimisationt team for existing and new/future API Product offerings, specifically focused on product knowledge and optimal troubleshooting techniques. In a technical leadership role, identify opportunities and leverage expertise to mentor and coach API technicians and strategic/high profile customers per Business Unit or Regional direction. Analyse processes and manage support workflow; make appropriate recommendations for resourcing and upskilling of staff to ensure appropriate focus across the API suite. Propagate a comprehensive understanding of the functionality, purpose, utilization and support of Travelport API products As an API product subject matter expert, provide feedback to Product Management on enhancements and usability improvements for API product offerings. Leverage proven tools and best practices across support for all Travelport API Products. Develop an effective succession plan for the API Support Consultant. Customer Support Deliver superior customer service through the use of advanced problem solving skills to identify the source of challenging and complex issues, working with appropriate internal and external sources to resolve. Provide deep functional, operational, procedural and technical expertise for a wide range of complex Travelport API products. Provide immediate response and support in resolving production critical issues. Manage and monitor Travelport API support queues, identifying API product specific trends in support requests and solutions to mitigate. Be a champion for the needs of the customer community using Travelport APIs, and continually work to enhance the user experience of developers using Travelport APIs Improve customer self-sufficiency through contributions to the enhancement of existing documentation, the provision of new documentation and the development of any tools that enhance a customer's ability to support themselves. Explore more innovative communication mediums such as Discussion Groups, Blogs and Article writing with the advent of the Travelport Accredited Developer Program. Lead initiatives to better equip Sales, Field and Account personnel in supporting a broad API customer base, and promoting API Support Consulting offerings. Knowledge, Skills, Experience, Training, Education: The job holder should: Be educated to at least Degree level in engineering or another technical subject; computer science degrees preferred, or have 10+ years of relevant technical or IT experience. Have expert knowledge of Travelport API products, functionality and utilization Have Travel Industry knowledge of GDSs Have detailed knowledge of Desktop Products, Structured Data and API interfaces Have experience with various operating systems including Unix, Linux and all Windows platforms Have an understanding of common internet protocols such as SOAP and HTTP, JSON and REST. Have working knowledge of structured data, i.e. XML structures and/or EDIFACT Have familiarity with programming languages such as VB, C++, Java. Have sound analytical skills; be able to identify key issues and information in complex situations. Must have demonstrated experience of solving problems quickly, inventively, and resourcefully. Must be naturally inquisitive with self-sufficient research skills; excellent attention to detail Demonstrate experience and have proven success in mentoring others in all aspects of API Products and associated technical support. Command excellent verbal and written communication skills; must have the ability to communicate technical issues/concepts clearly and effectively. Be self motivated and motivating. Able to work productively despite tight deadlines and challenging circumstances and be able to encourage others to do the same. Have exceptional interpersonal skills to effectively interact at all levels both tactfully and diplomatically, with the ability to recognize sensitive and political issues and impact. Have proven technical leadership skills. Travelport is a worldwide travel retail platform. Our next-generation virtual marketplace connects travel buyers and travel sellers, that share our passion for delivering exceptional travel experiences. Unconflicted and independent, we are re-inventing a simpler future for travel's complex ecosystem. Our platform gives the industry the power to help people see the world. We make it simple for businesses like airlines, hotels, and car rental companies to connect to agencies and travelers, through personalized and engaging content. We are a diverse and inclusive workforce, representative of the communities and customers we serve. We are socially responsible, and we give back to our communities. We encourage our people to think differently and have the courage, confidence, and ambition to challenge what has been done before. Travelport is on a mission to make Travel easier and more rewarding for everyone.