FRENCH SELECTION (FS) Bilingual Sales Administrator Location: Telford Salary: circa 30,000 per annum depending on experience Ref: 8161SA To apply using our preferred format, please visit French Selection website, got to the vacancies page, search job reference: 8161SA The Company: A leading UK manufacturer of packaging materials with international operations. Main Duties: To provide support to the sales and business development team The Role: - To assist the sales and business development managers - To identify possible leads for prospective customers - To generate price lists and quotations for customer orders - To process customer orders and purchase orders through the system - To monitor sales performance and competitor activity - To manage and organise distribution of product samples in line with client request and company policy - To update the system accordingly with purchase orders, shipments and deliveries The Candidate: - Fluent in a second European language in addition to English - Previous experience in a sales support or administrative role - Essential - Experience in the packaging industry - Beneficial - Proactive, confident and dynamic personality - Excellent communication skills - Ability to work in a fast-paced environment - IT literate and good Excel skills The Salary: circa 30,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 10, 2025
Full time
FRENCH SELECTION (FS) Bilingual Sales Administrator Location: Telford Salary: circa 30,000 per annum depending on experience Ref: 8161SA To apply using our preferred format, please visit French Selection website, got to the vacancies page, search job reference: 8161SA The Company: A leading UK manufacturer of packaging materials with international operations. Main Duties: To provide support to the sales and business development team The Role: - To assist the sales and business development managers - To identify possible leads for prospective customers - To generate price lists and quotations for customer orders - To process customer orders and purchase orders through the system - To monitor sales performance and competitor activity - To manage and organise distribution of product samples in line with client request and company policy - To update the system accordingly with purchase orders, shipments and deliveries The Candidate: - Fluent in a second European language in addition to English - Previous experience in a sales support or administrative role - Essential - Experience in the packaging industry - Beneficial - Proactive, confident and dynamic personality - Excellent communication skills - Ability to work in a fast-paced environment - IT literate and good Excel skills The Salary: circa 30,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
International Food Importer seeks for European Language Speaking Digital Marketing Assistant Manager Oriental Food Importer European Language Speaking Digital Marketing Assistant Manager Salary: 35-45K Location: East London, Hybrid Visa: Unlimited Visa Holder only Key Responsibilities Build (with internal and external teams), manage and own performance of media channels and campaigns across both MS and ETH digital platforms. This includes brand Facebook, Instagram, YouTube and Tiktok accounts in the UK and European countries as well as WeChat & DouYin. Grow brand s eCommerce channels with a clear KPI to meet; with the objective to drive positive customer lifetime value and build referrals. Maintain and optimise brand CRM through subscription channels and e-commerce networks. Strategise and implement campaign media buying for META channels as well as Google Advertising. Manage and analyse data from our media partners, providing actionable insights for the paid media team and other business stakeholders Monitor and analyse paid media channel performance and maintain reporting on campaign performance, ROI, CPA, and other channel metrics across the business Budget planning & forecasting for channel-led initiatives across different target groups and markets to drive strategic results. Manage multiple external agencies across UK and Europe to make sure consumer communication in each country is consistent with the brand message yet specific to local circumstances. Analyse spectrum of digital channels available (web, social, mobile, etc.) and make recommendations as to which offer their opportunities to grow brand awareness and increase purchase intention, and the most cost effective approaches for reaching the right target audience. Understand consumer needs and opportunities within the product to drive revenue and create a seamless and frictionless user experience. Work with stakeholders, Product, Brand marketing, Sales team, translating digital strategy into actionable propositions. With the Head of Brand & Digital, create detailed requirements documentation that demonstrates KPI to brief internal and external teams on builds. Lead the development of insight driven strategies for assigned business projects. Supervise & build team morale to drive enthusiasm across different projects and events that embody their corporate culture. Develop strategies for new channel development and investments to deliver positive business results and expanded growth. Selection Criteria Minimum 5 years experience with strong digital background. Candidates must be a native user of Google Analytics, FB Ads Manager, Google Ads, and Shopify. Experience in dealing with; multiple DSPs, Ad servers, Adops trafficking and Creative troubleshooting. Experience in running paid media across META, Google, TikTok Educated to Literature, Communication or Marketing degree level or equivalent. Highly sensitive to new trends and being able to identify opportunities for brand growth. Ability to understand and discuss technical concepts Good Language Skills Must be fluent in English. Other European language skills will be an advantage. Mandarin/Cantonese skill is advantage Experience in managing multiple agencies. Good Writing, Editing and Written Communication Skills Good presentation skills FMCG or Food & Beverage background will be an advantage. Ability to think strategically and tactically, execute on projects, meet deadlines Have a go-getter attitude!
Apr 06, 2025
Full time
International Food Importer seeks for European Language Speaking Digital Marketing Assistant Manager Oriental Food Importer European Language Speaking Digital Marketing Assistant Manager Salary: 35-45K Location: East London, Hybrid Visa: Unlimited Visa Holder only Key Responsibilities Build (with internal and external teams), manage and own performance of media channels and campaigns across both MS and ETH digital platforms. This includes brand Facebook, Instagram, YouTube and Tiktok accounts in the UK and European countries as well as WeChat & DouYin. Grow brand s eCommerce channels with a clear KPI to meet; with the objective to drive positive customer lifetime value and build referrals. Maintain and optimise brand CRM through subscription channels and e-commerce networks. Strategise and implement campaign media buying for META channels as well as Google Advertising. Manage and analyse data from our media partners, providing actionable insights for the paid media team and other business stakeholders Monitor and analyse paid media channel performance and maintain reporting on campaign performance, ROI, CPA, and other channel metrics across the business Budget planning & forecasting for channel-led initiatives across different target groups and markets to drive strategic results. Manage multiple external agencies across UK and Europe to make sure consumer communication in each country is consistent with the brand message yet specific to local circumstances. Analyse spectrum of digital channels available (web, social, mobile, etc.) and make recommendations as to which offer their opportunities to grow brand awareness and increase purchase intention, and the most cost effective approaches for reaching the right target audience. Understand consumer needs and opportunities within the product to drive revenue and create a seamless and frictionless user experience. Work with stakeholders, Product, Brand marketing, Sales team, translating digital strategy into actionable propositions. With the Head of Brand & Digital, create detailed requirements documentation that demonstrates KPI to brief internal and external teams on builds. Lead the development of insight driven strategies for assigned business projects. Supervise & build team morale to drive enthusiasm across different projects and events that embody their corporate culture. Develop strategies for new channel development and investments to deliver positive business results and expanded growth. Selection Criteria Minimum 5 years experience with strong digital background. Candidates must be a native user of Google Analytics, FB Ads Manager, Google Ads, and Shopify. Experience in dealing with; multiple DSPs, Ad servers, Adops trafficking and Creative troubleshooting. Experience in running paid media across META, Google, TikTok Educated to Literature, Communication or Marketing degree level or equivalent. Highly sensitive to new trends and being able to identify opportunities for brand growth. Ability to understand and discuss technical concepts Good Language Skills Must be fluent in English. Other European language skills will be an advantage. Mandarin/Cantonese skill is advantage Experience in managing multiple agencies. Good Writing, Editing and Written Communication Skills Good presentation skills FMCG or Food & Beverage background will be an advantage. Ability to think strategically and tactically, execute on projects, meet deadlines Have a go-getter attitude!
Job Title HR Specialist (Dunstable) 5 days, 40 hours per week 8:00-8:30 to 16:30-17:00 Reports to HR Manager (Dunstable) Job Outline The HR Specialist will collaborate closely with HR team and line managers to meet staffing needs, manage recruitment and selection processes, and handle pre-employment and onboarding paperwork. This role involves generating HR reports, maintaining attendance records, and fostering company culture through various initiatives. The HR Specialist will act as the primary contact for HR-related issues in Dunstable Warehouse, ensuring smooth communication with HR agencies and compliance with employment laws. Main responsibilities Collaborate with line managers to determine staffing needs, aligning them with the approved workforce plan, and handle all aspects of recruitment and selection, including posting job advertisements and conducting HR interviews. Undertake pre-employment paperwork, including verifying the right to work, and complete onboarding paperwork. Generate various HR reports on a daily, monthly, and quarterly basis, including but not limited to monthly labour cost reports, absenteeism reports, and monthly headcount reports. Work closely with the HR team to hold any culture-related initiatives, team activities, or activities to foster company culture and core values. Monitor and maintain daily attendance records at Dunstable sites. Liaise with the warehouse manager to address working shifts, exceptions, and abnormal hours, such as missing punches and adding missing hours to the system. Serve as the point of contact for managers, supervisors, and staff to identify any HR-related issues or improvement areas and take necessary action. Maintain constant communication with HR agencies for recruitment needs, disciplinary cases, attendance issues, etc. Qualifications, Skills, Knowledge & Experience required for role Qualifications: Bachelor s degree in human resources, Business Administration, or a related field preferred. CIPD certifications at level 3 or 5 are advantageous. Experience and qualifications: Minimum 3 years of HR experience in a similar role. Familiarity with UK employment laws and regulations. Demonstrated ability to collaborate within a team. Effective stakeholder management skills. A hands-on approach with the ability to work independently. Skills and knowledge: Proficiency in using Microsoft Office tools, especially Excel for reporting purposes. Excellent in English both written and verbal Mandarin speaking skills are a significant plus.
Mar 08, 2025
Full time
Job Title HR Specialist (Dunstable) 5 days, 40 hours per week 8:00-8:30 to 16:30-17:00 Reports to HR Manager (Dunstable) Job Outline The HR Specialist will collaborate closely with HR team and line managers to meet staffing needs, manage recruitment and selection processes, and handle pre-employment and onboarding paperwork. This role involves generating HR reports, maintaining attendance records, and fostering company culture through various initiatives. The HR Specialist will act as the primary contact for HR-related issues in Dunstable Warehouse, ensuring smooth communication with HR agencies and compliance with employment laws. Main responsibilities Collaborate with line managers to determine staffing needs, aligning them with the approved workforce plan, and handle all aspects of recruitment and selection, including posting job advertisements and conducting HR interviews. Undertake pre-employment paperwork, including verifying the right to work, and complete onboarding paperwork. Generate various HR reports on a daily, monthly, and quarterly basis, including but not limited to monthly labour cost reports, absenteeism reports, and monthly headcount reports. Work closely with the HR team to hold any culture-related initiatives, team activities, or activities to foster company culture and core values. Monitor and maintain daily attendance records at Dunstable sites. Liaise with the warehouse manager to address working shifts, exceptions, and abnormal hours, such as missing punches and adding missing hours to the system. Serve as the point of contact for managers, supervisors, and staff to identify any HR-related issues or improvement areas and take necessary action. Maintain constant communication with HR agencies for recruitment needs, disciplinary cases, attendance issues, etc. Qualifications, Skills, Knowledge & Experience required for role Qualifications: Bachelor s degree in human resources, Business Administration, or a related field preferred. CIPD certifications at level 3 or 5 are advantageous. Experience and qualifications: Minimum 3 years of HR experience in a similar role. Familiarity with UK employment laws and regulations. Demonstrated ability to collaborate within a team. Effective stakeholder management skills. A hands-on approach with the ability to work independently. Skills and knowledge: Proficiency in using Microsoft Office tools, especially Excel for reporting purposes. Excellent in English both written and verbal Mandarin speaking skills are a significant plus.
FRENCH SELECTION (FS) German speaking Sales Engineer - Power Plant Solutions m/w/d Location: Remote in Germany or Poland Salary: (Apply online only)€ Ref: 769DA To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 769DA The company: Our Client is a leader in providing innovative, sustainable, and high-performance solutions across industries such as power generation, nuclear, oil and gas, refining, and chemical manufacturing. They work closely with clients to deliver optimized operational efficiency and reduced environmental impact through customized engineering solutions. Main duties: As a Sales Engineer specializing in Power Plant Solutions, you will serve as both a technical expert and a project manager, coordinating solutions and on-site services to power plants, refineries, oil and gas facilities, and chemical plants. Operating as a dedicated Consultant in your assigned territory, you will work closely with Sales Managers to manage and grow both existing and new projects. Reporting to the European Sales Manager, you will oversee solution design, project management, and technician deployment to ensure successful implementation and customer satisfaction. The role: - Act as a consultant for clients in power generation, refining, oil and gas, and chemical industries. - Manage existing accounts and pursue new projects in the DACH region and Poland. - Build client relationships by understanding technical and project needs to deliver tailored solutions. - Collaborate with Sales Managers to develop strategies, proposals, and presentations aligned with client requirements. - Work with engineering and R&D teams to design solutions that meet industry standards. - Develop technical proposals, including project scope, timelines, and budgets. - Assist in pricing and contract negotiations to align with client needs and company goals. - Manage project execution, from proposal to post-installation support. - Coordinate on-site technician deployments, ensuring quality and safety compliance. - Serve as the primary point of contact for clients and technicians, facilitating communication and troubleshooting. - Provide ongoing technical support and optimization to ensure client satisfaction. - Liaise between clients and technical teams to resolve issues and recommend improvements. - Conduct follow-up visits to ensure alignment with client expectations. - Stay informed on industry trends and regulatory requirements. - Support Sales Managers in identifying new opportunities and market expansion strategies. - Contribute to go-to-market strategies to drive growth and competitive advantage. The candidate: - Fluent in German and English (both written and spoken); additional fluency in Polish is advantageous - Bachelor s degree in Mechanical, Electrical, Chemical Engineering, or a related technical field. - Experience in sales engineering, technical consulting, or project management, preferably in power generation - Strong understanding of power generation systems, combined cycle gas turbine, heat recovery steam generation, refining or chemical industries. - Experience managing end-to-end project delivery, including technician scheduling, on-site troubleshooting, and adherence to timelines. - Strong communication skills, with the ability to explain complex technical concepts to diverse audiences. - Ability to work cross-functionally and lead on-site technician teams to ensure smooth project execution. - Willingness to travel within the assigned European territory, with occasional travel to the UK and USA. The salary: (Apply online only)€ OTE French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Feb 17, 2025
Full time
FRENCH SELECTION (FS) German speaking Sales Engineer - Power Plant Solutions m/w/d Location: Remote in Germany or Poland Salary: (Apply online only)€ Ref: 769DA To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 769DA The company: Our Client is a leader in providing innovative, sustainable, and high-performance solutions across industries such as power generation, nuclear, oil and gas, refining, and chemical manufacturing. They work closely with clients to deliver optimized operational efficiency and reduced environmental impact through customized engineering solutions. Main duties: As a Sales Engineer specializing in Power Plant Solutions, you will serve as both a technical expert and a project manager, coordinating solutions and on-site services to power plants, refineries, oil and gas facilities, and chemical plants. Operating as a dedicated Consultant in your assigned territory, you will work closely with Sales Managers to manage and grow both existing and new projects. Reporting to the European Sales Manager, you will oversee solution design, project management, and technician deployment to ensure successful implementation and customer satisfaction. The role: - Act as a consultant for clients in power generation, refining, oil and gas, and chemical industries. - Manage existing accounts and pursue new projects in the DACH region and Poland. - Build client relationships by understanding technical and project needs to deliver tailored solutions. - Collaborate with Sales Managers to develop strategies, proposals, and presentations aligned with client requirements. - Work with engineering and R&D teams to design solutions that meet industry standards. - Develop technical proposals, including project scope, timelines, and budgets. - Assist in pricing and contract negotiations to align with client needs and company goals. - Manage project execution, from proposal to post-installation support. - Coordinate on-site technician deployments, ensuring quality and safety compliance. - Serve as the primary point of contact for clients and technicians, facilitating communication and troubleshooting. - Provide ongoing technical support and optimization to ensure client satisfaction. - Liaise between clients and technical teams to resolve issues and recommend improvements. - Conduct follow-up visits to ensure alignment with client expectations. - Stay informed on industry trends and regulatory requirements. - Support Sales Managers in identifying new opportunities and market expansion strategies. - Contribute to go-to-market strategies to drive growth and competitive advantage. The candidate: - Fluent in German and English (both written and spoken); additional fluency in Polish is advantageous - Bachelor s degree in Mechanical, Electrical, Chemical Engineering, or a related technical field. - Experience in sales engineering, technical consulting, or project management, preferably in power generation - Strong understanding of power generation systems, combined cycle gas turbine, heat recovery steam generation, refining or chemical industries. - Experience managing end-to-end project delivery, including technician scheduling, on-site troubleshooting, and adherence to timelines. - Strong communication skills, with the ability to explain complex technical concepts to diverse audiences. - Ability to work cross-functionally and lead on-site technician teams to ensure smooth project execution. - Willingness to travel within the assigned European territory, with occasional travel to the UK and USA. The salary: (Apply online only)€ OTE French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Key Responsibilities: Working closely with project manager to coordinate real estate project from leasing, renovations and office move internally and externally (e.g. project schedules, requirements, risk management and acceptance etc); Liaise with internal and external teams to manage all event preparations and operations (e.g. venue booking/hire, send invitations, draft programme, running events etc.) and to ensure events accomplish successfully with business goals; Communicate with external guests to ensure the details of talks, travel and reimbursement; Organise office events e.g., coffee break, summer party, Christmas party etc; Other businesses: Handle ad hoc requests and urgent cases to support business teams. Person Specification: Well-organized with multi-tasking skills Ability to communicate effectively and solve problems Strong interpersonal and communication skills Good working knowledge in MS Office Proficient in speaking and written in English and Mandarin is essential
Jan 30, 2025
Contractor
Key Responsibilities: Working closely with project manager to coordinate real estate project from leasing, renovations and office move internally and externally (e.g. project schedules, requirements, risk management and acceptance etc); Liaise with internal and external teams to manage all event preparations and operations (e.g. venue booking/hire, send invitations, draft programme, running events etc.) and to ensure events accomplish successfully with business goals; Communicate with external guests to ensure the details of talks, travel and reimbursement; Organise office events e.g., coffee break, summer party, Christmas party etc; Other businesses: Handle ad hoc requests and urgent cases to support business teams. Person Specification: Well-organized with multi-tasking skills Ability to communicate effectively and solve problems Strong interpersonal and communication skills Good working knowledge in MS Office Proficient in speaking and written in English and Mandarin is essential
Our client is a major real estate developer with a turnover of circa £2 billion. They urgently require an experienced (Mandarin speaking and ideally Cantonese too) Real Estate Sales Consultant to join their London operation. Responsibilities & Accountabilities Key Responsibilities Conduct site viewings, virtual viewings and agent viewings Conduct agent's online briefings when required. Dealing with enquiries through WeChat, WhatsApp and Emails Dealing with both UK and International agencies on day to day enquires Dealing with viewings, managing agents to achieve and exceed sales targets. To generate potential sales leads in addition to those created by marketing activity through seeking clients via call outs and agent engagement To manage the threat of sales cancellations and minimise the cancellation rates as much as possible by effective communication with clients, agents and solicitors To attend progression meeting and to progress new reservations to exchange - obtaining Anti Money Laundering documents and constantly liaising with solicitors To attend sales and marketing weekly meeting to generate new ideas and incentives To effectively manage a sales database to optimise sales opportunities Keeping overseas teams, agents and introducers up to date with availability and pricelists When required to support both UK and overseas offline and online events, occasionally working in different time zone when needs To create Sales and Marketing tools i.e. plot of the week, WeChat note, development introduction documents, FAQ video, Investor videos • To create and present sales videos to promote & pitch their development for use on the all-digital marketing platforms with the assistance of the marketing team Regular soft promotion of development on LinkedIn and other social media platforms (where applicable) Attendance of sales & networking events (where applicable) To network and build solid relationships with UK agents and introducers Liaise with the project and customer service departments as required Customer Journey When required to help development to open, close and safely manage the sales and marketing suite and all surrounding areas, show/view homes and all facilities for customers and check they are presenting well Maintain presentation the sales office and all surrounding areas, show/view homes and all facilities for customers to the highest standard. When required replenish collateral including pricelist and brochure daily When required to assist in ensuring that the sales office meets all health and safety requirements Represent the brand to the highest professional standards of business at all times by setting and upholding the highest standards of presentation in all a customer sees, hears and feels Comply with departmental processes, procedures and reporting Assisting in update market research report & comprehensive report quarterly Supporting Senior Consultant and Sales Team Leader with more senior reporting (where necessary) To be able to add sales incentive and purchaser extras to the PEPI system To update the daily report To attend progression meetings (if required) To generate and send offers to management To take reservation fee's and issue reservation paperwork To send reservation letters and My Home Plus activation links Signing clients up to My Homes Plus to ensure the sign-up rate is 100% To be able to process offers on C360 To update all sales spreadsheets i.e. details of res, reservation deposit spreadsheet To continuously research the marketplace and use the data to familiarise with unique selling points in order to sell above the competition Create price release requests Assisting in the completion of the weekly report To research the marketplace and use the data to familiarise with unique selling points in order to upsell development Personal Development To agree within the first 6 months a personal development plan, setting out SMART objectives and goals 1-2-1 with manager to be carried out monthly Core Competencies MANAGING RELATIONSHIPS- Builds and maintains good relationships with customers and colleagues by adopting the most appropriate approach to deal with people and situations COMMUNICATION - Conveys accurate information effectively using the most appropriate methods to reflect the needs of the audience and ensure mutual understanding TEAM RESULTS - Sets clear and challenging objectives, inspiring and encouraging high performance in teams and individuals. Reviews progress achieved, publicly and privately recognising achievement SELF CONTROL- Performs effectively by keeping emotions under control, particularly in stressful and difficult situations PERSONAL ORGANISTION- Efficient in one's use of time and works in a well-structured way • DETERMINATION- Demonstrates repeated effort over a period of time, overcoming obstacles in order to achieve a goal ADAPTABILITY- Responds positively to changing business circumstances and readily adapts behaviour to maintain effective performance STRATEGIC APPROACH- Understands the long-term direction of Vision 2030 and can relate this to one's own business area Experience 2+ years' experience in a customer facing sales role, property background preferred Experience of similar residential schemes is preferred. IT literate with using Microsoft office, Outlook, Excel.in a good level. Native Mandarin speaking or Cantonese (speaking, reading and typing), Fluent English. Comfortable with conducting virtual appointments for the developments via Zoom and alternative applications. Be able to do create videos of the sales pitch for different developments.
Feb 02, 2024
Full time
Our client is a major real estate developer with a turnover of circa £2 billion. They urgently require an experienced (Mandarin speaking and ideally Cantonese too) Real Estate Sales Consultant to join their London operation. Responsibilities & Accountabilities Key Responsibilities Conduct site viewings, virtual viewings and agent viewings Conduct agent's online briefings when required. Dealing with enquiries through WeChat, WhatsApp and Emails Dealing with both UK and International agencies on day to day enquires Dealing with viewings, managing agents to achieve and exceed sales targets. To generate potential sales leads in addition to those created by marketing activity through seeking clients via call outs and agent engagement To manage the threat of sales cancellations and minimise the cancellation rates as much as possible by effective communication with clients, agents and solicitors To attend progression meeting and to progress new reservations to exchange - obtaining Anti Money Laundering documents and constantly liaising with solicitors To attend sales and marketing weekly meeting to generate new ideas and incentives To effectively manage a sales database to optimise sales opportunities Keeping overseas teams, agents and introducers up to date with availability and pricelists When required to support both UK and overseas offline and online events, occasionally working in different time zone when needs To create Sales and Marketing tools i.e. plot of the week, WeChat note, development introduction documents, FAQ video, Investor videos • To create and present sales videos to promote & pitch their development for use on the all-digital marketing platforms with the assistance of the marketing team Regular soft promotion of development on LinkedIn and other social media platforms (where applicable) Attendance of sales & networking events (where applicable) To network and build solid relationships with UK agents and introducers Liaise with the project and customer service departments as required Customer Journey When required to help development to open, close and safely manage the sales and marketing suite and all surrounding areas, show/view homes and all facilities for customers and check they are presenting well Maintain presentation the sales office and all surrounding areas, show/view homes and all facilities for customers to the highest standard. When required replenish collateral including pricelist and brochure daily When required to assist in ensuring that the sales office meets all health and safety requirements Represent the brand to the highest professional standards of business at all times by setting and upholding the highest standards of presentation in all a customer sees, hears and feels Comply with departmental processes, procedures and reporting Assisting in update market research report & comprehensive report quarterly Supporting Senior Consultant and Sales Team Leader with more senior reporting (where necessary) To be able to add sales incentive and purchaser extras to the PEPI system To update the daily report To attend progression meetings (if required) To generate and send offers to management To take reservation fee's and issue reservation paperwork To send reservation letters and My Home Plus activation links Signing clients up to My Homes Plus to ensure the sign-up rate is 100% To be able to process offers on C360 To update all sales spreadsheets i.e. details of res, reservation deposit spreadsheet To continuously research the marketplace and use the data to familiarise with unique selling points in order to sell above the competition Create price release requests Assisting in the completion of the weekly report To research the marketplace and use the data to familiarise with unique selling points in order to upsell development Personal Development To agree within the first 6 months a personal development plan, setting out SMART objectives and goals 1-2-1 with manager to be carried out monthly Core Competencies MANAGING RELATIONSHIPS- Builds and maintains good relationships with customers and colleagues by adopting the most appropriate approach to deal with people and situations COMMUNICATION - Conveys accurate information effectively using the most appropriate methods to reflect the needs of the audience and ensure mutual understanding TEAM RESULTS - Sets clear and challenging objectives, inspiring and encouraging high performance in teams and individuals. Reviews progress achieved, publicly and privately recognising achievement SELF CONTROL- Performs effectively by keeping emotions under control, particularly in stressful and difficult situations PERSONAL ORGANISTION- Efficient in one's use of time and works in a well-structured way • DETERMINATION- Demonstrates repeated effort over a period of time, overcoming obstacles in order to achieve a goal ADAPTABILITY- Responds positively to changing business circumstances and readily adapts behaviour to maintain effective performance STRATEGIC APPROACH- Understands the long-term direction of Vision 2030 and can relate this to one's own business area Experience 2+ years' experience in a customer facing sales role, property background preferred Experience of similar residential schemes is preferred. IT literate with using Microsoft office, Outlook, Excel.in a good level. Native Mandarin speaking or Cantonese (speaking, reading and typing), Fluent English. Comfortable with conducting virtual appointments for the developments via Zoom and alternative applications. Be able to do create videos of the sales pitch for different developments.
Jones Lang LaSalle Incorporated
Newark, Nottinghamshire
How we support the Whole You: Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security. Benefits to eligible employees, include: 401(k) plan with matching company contributions Medical, Dental & Vision Care 6 weeks of paid parental leave at 100% of salary Paid Time Off and Company Holidays Flexible Work Arrangements may be available Executive Benefits Managing industry changing properties As the General Manager (GM), you will provide leadership to your team and outstanding customer service to your clients, while managing a office portfolio. You are responsible for all aspects of client and tenant satisfaction. As the lead professional, you will also be responsible for preparing budgets and financial reports, managing TI and/or capital improvement projects, and developing your staff. You will be an excellent communicator (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship. Creating strategic and collaborative solutions You are an individual who sees the big picture, acts decisively and focuses on creating an energized and collaborative environment. As a General Manager, you will contribute to the establishment and refinement of work quality, cultural initiatives and best practices to drive results as a team. You will also contribute to developing successful, diverse teams through inclusive and thoughtful means of communication. Embracing the human side of business You are people focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike. Your ability to communicate well and manage client, tenant and vendor relationships will allow for seamless conflict resolution and client retention. Sound like you? To apply you need to be: Bachelor's degree (preferred) and advanced degree a plus Minimum of seven (7) years of commercial property management experience including recent experience managing office property Must have strong financial acumen and experience preparing budgets, CAM reconciliations, and other types of related financial reports Familiarity with building systems, lease negotiation, documentation and administration Must have at least (3) years of management experience NJ Real Estate License is required within the first six months of employment Experience using a property management accounting platform, such as Yardi, Kardin or MRI is required Mandarin Speaking A relationship builder Both verbal and written communication skills are vital, and, of course you'll be good at establishing relationships with all levels of the organization & external clients. Tech minded The real estate industry is consistently changing with technology. You'll need to make technology work to your advantage. You must demonstrate proficiency in the use and application of technology tools and continually seek opportunities to develop your skillset. An achiever You'll have a proven track record of results as we'll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high volume environment. Most importantly, you'll want to contribute to a diverse, supportive, and talented team Salary new business pursuit: Starting $100,000-$150,000 Location: On-site -Newark, NJ If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! About JLL - We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Dec 19, 2022
Full time
How we support the Whole You: Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security. Benefits to eligible employees, include: 401(k) plan with matching company contributions Medical, Dental & Vision Care 6 weeks of paid parental leave at 100% of salary Paid Time Off and Company Holidays Flexible Work Arrangements may be available Executive Benefits Managing industry changing properties As the General Manager (GM), you will provide leadership to your team and outstanding customer service to your clients, while managing a office portfolio. You are responsible for all aspects of client and tenant satisfaction. As the lead professional, you will also be responsible for preparing budgets and financial reports, managing TI and/or capital improvement projects, and developing your staff. You will be an excellent communicator (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship. Creating strategic and collaborative solutions You are an individual who sees the big picture, acts decisively and focuses on creating an energized and collaborative environment. As a General Manager, you will contribute to the establishment and refinement of work quality, cultural initiatives and best practices to drive results as a team. You will also contribute to developing successful, diverse teams through inclusive and thoughtful means of communication. Embracing the human side of business You are people focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike. Your ability to communicate well and manage client, tenant and vendor relationships will allow for seamless conflict resolution and client retention. Sound like you? To apply you need to be: Bachelor's degree (preferred) and advanced degree a plus Minimum of seven (7) years of commercial property management experience including recent experience managing office property Must have strong financial acumen and experience preparing budgets, CAM reconciliations, and other types of related financial reports Familiarity with building systems, lease negotiation, documentation and administration Must have at least (3) years of management experience NJ Real Estate License is required within the first six months of employment Experience using a property management accounting platform, such as Yardi, Kardin or MRI is required Mandarin Speaking A relationship builder Both verbal and written communication skills are vital, and, of course you'll be good at establishing relationships with all levels of the organization & external clients. Tech minded The real estate industry is consistently changing with technology. You'll need to make technology work to your advantage. You must demonstrate proficiency in the use and application of technology tools and continually seek opportunities to develop your skillset. An achiever You'll have a proven track record of results as we'll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high volume environment. Most importantly, you'll want to contribute to a diverse, supportive, and talented team Salary new business pursuit: Starting $100,000-$150,000 Location: On-site -Newark, NJ If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! About JLL - We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
£Competitive depending on experience + bonus + benefit Permanent Central London Ref: 21399 Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news: Ref: 21399 Your New Job Title: Mandarin speaking Legal Counsel , London The Skills You'll Need: Excellent skills in Mandarin and English, qualified UK Solicitor or Barrister, with solid post qualification working experience Your New Salary: Competitive depending on experience + bonus + benefit Location: Central London Job status: Permanent Who You'll Be Working for: A growing international bank now emerging into the UK and European market. To be successful in this role our client has said it is essential that candidates: are fluent in both Mandarin Chinese and English have solid HR experience in Banking / Finance / Insurance sector have solid HR experience in the UK If that means this job isn't a match for you please view our other vacancies for one that may be a better fit. What You'll be Doing Each Day: To implement and maintain the policies and procedures that reflect best practice and that are compliant with employment legislation and regulatory requirements To delivery support to hiring managers and key stakeholders to ensure their understanding of the Bank's policies and procedures. To lead recruitment and candidates selection activities to ensure that the Bank is able to attract and appoint candidates of an appropriate calibre through comprehensive assignment briefs to agencies, communication with candidates during recruitment and at offer stage To ensure the development and maintenance of an induction programme that will ensure new hires receive the information they require to quickly integrate into the Bank and be aware of their responsibilities. To develop and implement initiatives to promote the engagement of employees in order to achieve high level business performance including development of the Bank's corporate culture, performance management and communications, and to manage conflict, discipline and grievance resolution To develop an annual learning and development plan and work with business areas to identify the learning and development activities required to meet business and personal objectives To manage remuneration and benefits to ensure that the Bank is able to attract and retain its employees To manage relationship with benefits suppliers To manage employees relationship To ensure the efficient delivery of the monthly payroll process To ensure that payroll processes are compliant with legislation and HMRC regulations. To ensure that all expatriate assignments are managed in line with the Head Office policy and in compliance with Home Office requirements. To provide Provision of an efficient service for centralized internal administration matters and co-ordination of external relations To manage relationship with the Bank's appointed facilities management provider to make sure that agreed standards of performance are met Other duties assigned by line manager The Skills You'll Need to Succeed: Fluent Mandarin and English in speaking and writing A successful track record as a HR professional with experience of developing and delivering people strategies, especially in a multiple culture background. UK HR experience in banking / financial institutions / insurance sector Able to possess a sound grasp of employment law and demonstrate a rigorous approach to people management, covering all aspects of recruitment and selection, performance management, learning and development, reward, employee engagement and payroll management. Holding a CIPD qualification or qualified by experience Holding a degree of Human Resources Management or equivalent would be ideal We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website. CV File Types Allowed: pdf, doc, docx, rtf Agree to terms and conditions? By submitting your CV you consent to your information being processed by People First in accordance with our Privacy Notice. Please tick to acknowledge your agreement with the terms set out in our Privacy Notice
Dec 17, 2022
Full time
£Competitive depending on experience + bonus + benefit Permanent Central London Ref: 21399 Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news: Ref: 21399 Your New Job Title: Mandarin speaking Legal Counsel , London The Skills You'll Need: Excellent skills in Mandarin and English, qualified UK Solicitor or Barrister, with solid post qualification working experience Your New Salary: Competitive depending on experience + bonus + benefit Location: Central London Job status: Permanent Who You'll Be Working for: A growing international bank now emerging into the UK and European market. To be successful in this role our client has said it is essential that candidates: are fluent in both Mandarin Chinese and English have solid HR experience in Banking / Finance / Insurance sector have solid HR experience in the UK If that means this job isn't a match for you please view our other vacancies for one that may be a better fit. What You'll be Doing Each Day: To implement and maintain the policies and procedures that reflect best practice and that are compliant with employment legislation and regulatory requirements To delivery support to hiring managers and key stakeholders to ensure their understanding of the Bank's policies and procedures. To lead recruitment and candidates selection activities to ensure that the Bank is able to attract and appoint candidates of an appropriate calibre through comprehensive assignment briefs to agencies, communication with candidates during recruitment and at offer stage To ensure the development and maintenance of an induction programme that will ensure new hires receive the information they require to quickly integrate into the Bank and be aware of their responsibilities. To develop and implement initiatives to promote the engagement of employees in order to achieve high level business performance including development of the Bank's corporate culture, performance management and communications, and to manage conflict, discipline and grievance resolution To develop an annual learning and development plan and work with business areas to identify the learning and development activities required to meet business and personal objectives To manage remuneration and benefits to ensure that the Bank is able to attract and retain its employees To manage relationship with benefits suppliers To manage employees relationship To ensure the efficient delivery of the monthly payroll process To ensure that payroll processes are compliant with legislation and HMRC regulations. To ensure that all expatriate assignments are managed in line with the Head Office policy and in compliance with Home Office requirements. To provide Provision of an efficient service for centralized internal administration matters and co-ordination of external relations To manage relationship with the Bank's appointed facilities management provider to make sure that agreed standards of performance are met Other duties assigned by line manager The Skills You'll Need to Succeed: Fluent Mandarin and English in speaking and writing A successful track record as a HR professional with experience of developing and delivering people strategies, especially in a multiple culture background. UK HR experience in banking / financial institutions / insurance sector Able to possess a sound grasp of employment law and demonstrate a rigorous approach to people management, covering all aspects of recruitment and selection, performance management, learning and development, reward, employee engagement and payroll management. Holding a CIPD qualification or qualified by experience Holding a degree of Human Resources Management or equivalent would be ideal We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website. CV File Types Allowed: pdf, doc, docx, rtf Agree to terms and conditions? By submitting your CV you consent to your information being processed by People First in accordance with our Privacy Notice. Please tick to acknowledge your agreement with the terms set out in our Privacy Notice
Job Purpose: To provide pro-active and accurate information to the customers within your portfolio To develop good relations with the customer to ensure smooth progression of purchase through to occupation and during the two year warranty period. To assist in building relationships between Chinese speaking customers and the wider St George Customer Service Team click apply for full job details
Nov 23, 2022
Full time
Job Purpose: To provide pro-active and accurate information to the customers within your portfolio To develop good relations with the customer to ensure smooth progression of purchase through to occupation and during the two year warranty period. To assist in building relationships between Chinese speaking customers and the wider St George Customer Service Team click apply for full job details
Service Delivery Manager International Bank - London - Hybrid working 3 days London office / 2 remote Global Production Services delivers and supports all of the bank's critical IT production platforms globally. Service Delivery is an integral part of the team contributing to a wide range of services including incident, problem and change management. The core function resides in London with regional representation in Singapore and New York. Job Purpose:- The GPS Service Delivery Management team is being restructured to ensure a fit-for-purpose operating model is delivered into Technology's core performance KPI's. To strengthen our capability, we are recruiting an experienced Service Delivery Analyst to work intimately with our FICE, Risk and Finance & Control IT application stack. They will ensure business needs are met in the most effective & controlled manner and will continuously seek out improvements and process efficiencies whilst mitigating any risks. Alongside the core problem, incident and change expectations, a key objective for the new SDM will be to establish a consistent and strong degree of problem solving expertise along with a tenacious curiosity to get to the root cause of any problems. They will be expected to build strong working relationships across technology and will demonstrate their value as an enabler and protector of the production environment. . The successful candidate/s will own the end-to-end production environment and associated frameworks, and will work closely with the global stakeholders and local teams. They will be reporting into the Head of Service Delivery in London. Key Responsibilities:_ Production stability & customer experience Actively safe-guard, analyse, challenge and improve production stability & availability - Ensuring all production issues are managed in a timeous manner in accordance to the GPS governance, standards and policies to ensure that system stability & availability are returned to service as quickly as possible to support business needs. As the SME for your assigned business units, you will make yourself available at all times to support any incidents both in and out of hours. Ensure you are fully familiar with the Technology Crisis Management framework and will proactively advocate improvements to the process. Champion organisational awareness and delivery of the problem management function ensuring the right level of traction, prioritisation and delivery with a tenacious determination to get to the root cause of issues. Directly influence colleagues and leaders across Technology to think 'Production first'. Take the opportunity to mature the links between Problem, Knowledge and the Known-Error processes to ensure quicker resolution and appropriate tracking of incidences. Ensure all ITSM data quality assurance is maintained to expected standards by working with the PIC team and attending all mandatory review meetings. Take full ownership of all governance, change assurance, review and due diligence prior to approving changes to reduce the risk of any impacts to production stability. You will encourage active challenge between teams to ensure the right questions are being asked. Partake in the planning, facilitation & maturing of the annual disaster recovery tests to support the Banks business continuity capability, ensuring any application or Infrastructure issues are rectified where required. Identify ways to continually improve the user experience & explore areas of opportunity for driving service improvements back into the underlying technology and processes. Actively partake in regular reviews across the SDM, Service Desk, NOC, Problem, Incident and Change functions and identify areas of improvement either to process/ framework or the service offering itself. You will consider all aspects of your own role and that of the wider Service Delivery function ensuring that we are meeting stakeholder's needs. Provide a high quality customer service in a consistent manner through strong business relationships, you will understand the needs of our clients/ stakeholders to ensure those needs are encapsulated in our strategy/ delivery and that we understand our contribution to the 'bigger picture'. Present yourself as a 'sign-post' for the business and Technology ensuring that you are the 'go-to' person. You will achieve this by building a strong internal network and proactively understanding the complexities, processes, challenges and priorities of the business. Share customer feedback effectively across the team, department or organisation (locally and globally) keeping senior management apprised of conversations or issues. Work collaboratively, share knowledge and take joint accountability for delivery of Global team objectives to improve performance, leveraging regional capabilities where possible to improve on follow-the-sun support requirements. Ensure that work streams and delivery are sufficiently documented, tracked, reported and communicated with updates being provided appropriately. Performance, Servicing clients & team work Take full accountability and ownership at all times for your own performance & contribution to the maturity of the ITIL processes and uphold the highest levels of integrity at all times. Operate in a non-judgmental way working collaboratively with your peers both in and out of your silo and actively support/challenge them to drive constant improvement and stability back into the technology stack. Communicate with transparency, be passionate about production stability and assurance and motivate others to take the same approach delivering control & risk reduction into the stack at all times. Hold yourself and others to account on delivery at all times. Meet those targets, no exceptions. Build trust relationships with your colleagues keeping communications with your contacts or stakeholders transparent, frequent, relevant and actively seek to resolve conflict & break down barriers. Ensure that we are meeting stakeholder's needs by constantly performing a health-check with them. Leverage the power of teamwork but take responsibility & ownership for collective decisions and delivery, challenging each other to constantly do better, drive improvements and deliver against targets. Have fun and be passionate about what we do and how we do it, step outside of your comfort zone and learn something new. Have a restless curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience and quality. Ensure adherence to all group standards / policies and procedures. Be fully supportive to other members or roles within the immediate and wider technology teams. Preferred Qualifications & Experience A degree or equivalent ISEB ITIL practitioner or higher with a strong focus on incident, problem & knowledge management Evidence of progression and consistency in career to date. Knowledge and expertise: Understanding of risk and control Strong problem solving and decision making Good understanding of technical terminology and the ability to translate that terminology into simple English including the ability to provide clear and concise status updates both verbally and written to senior management. Experience in developing and presenting management metrics Hands-on experience of using ITSM tools such as Cherwell (Desirable) Excellent Excel skills Investment Banking experience Technical skills, exposure or awareness: A good level of awareness of both application & infrastructure technologies to be able to interrogate or challenge SME's on areas of improvement or opportunity. In particular: Murex, Python, Java, C#, Application Servers (Tomcat, IIS), SQL Server, Oracle, Sybase, Integration technologies (IBM MQ), HTML5 / CSS3 / AngularJS, Unix, Wintel, Storage Personal attributes: You will have a sense of urgency and be resilient, holding yourself and others to account on deliverables. You will display a high level of integrity, pay attention to detail and be results-orientated. Your influencing skills will be strong and you will be comfortable at collaborating at all levels both within Technology and in the business. The role would suit someone who is: Able to navigate complexity. Ideally Mandarin speaking A self-starter that can work independently in ambiguity. Passionate about providing unparalleled levels of production stability & control. Proven to have a strong track record in extensive problem & Incident management in a multi-disciplined technology department. Able to accurately document and share information with global peer groups.
Dec 07, 2021
Full time
Service Delivery Manager International Bank - London - Hybrid working 3 days London office / 2 remote Global Production Services delivers and supports all of the bank's critical IT production platforms globally. Service Delivery is an integral part of the team contributing to a wide range of services including incident, problem and change management. The core function resides in London with regional representation in Singapore and New York. Job Purpose:- The GPS Service Delivery Management team is being restructured to ensure a fit-for-purpose operating model is delivered into Technology's core performance KPI's. To strengthen our capability, we are recruiting an experienced Service Delivery Analyst to work intimately with our FICE, Risk and Finance & Control IT application stack. They will ensure business needs are met in the most effective & controlled manner and will continuously seek out improvements and process efficiencies whilst mitigating any risks. Alongside the core problem, incident and change expectations, a key objective for the new SDM will be to establish a consistent and strong degree of problem solving expertise along with a tenacious curiosity to get to the root cause of any problems. They will be expected to build strong working relationships across technology and will demonstrate their value as an enabler and protector of the production environment. . The successful candidate/s will own the end-to-end production environment and associated frameworks, and will work closely with the global stakeholders and local teams. They will be reporting into the Head of Service Delivery in London. Key Responsibilities:_ Production stability & customer experience Actively safe-guard, analyse, challenge and improve production stability & availability - Ensuring all production issues are managed in a timeous manner in accordance to the GPS governance, standards and policies to ensure that system stability & availability are returned to service as quickly as possible to support business needs. As the SME for your assigned business units, you will make yourself available at all times to support any incidents both in and out of hours. Ensure you are fully familiar with the Technology Crisis Management framework and will proactively advocate improvements to the process. Champion organisational awareness and delivery of the problem management function ensuring the right level of traction, prioritisation and delivery with a tenacious determination to get to the root cause of issues. Directly influence colleagues and leaders across Technology to think 'Production first'. Take the opportunity to mature the links between Problem, Knowledge and the Known-Error processes to ensure quicker resolution and appropriate tracking of incidences. Ensure all ITSM data quality assurance is maintained to expected standards by working with the PIC team and attending all mandatory review meetings. Take full ownership of all governance, change assurance, review and due diligence prior to approving changes to reduce the risk of any impacts to production stability. You will encourage active challenge between teams to ensure the right questions are being asked. Partake in the planning, facilitation & maturing of the annual disaster recovery tests to support the Banks business continuity capability, ensuring any application or Infrastructure issues are rectified where required. Identify ways to continually improve the user experience & explore areas of opportunity for driving service improvements back into the underlying technology and processes. Actively partake in regular reviews across the SDM, Service Desk, NOC, Problem, Incident and Change functions and identify areas of improvement either to process/ framework or the service offering itself. You will consider all aspects of your own role and that of the wider Service Delivery function ensuring that we are meeting stakeholder's needs. Provide a high quality customer service in a consistent manner through strong business relationships, you will understand the needs of our clients/ stakeholders to ensure those needs are encapsulated in our strategy/ delivery and that we understand our contribution to the 'bigger picture'. Present yourself as a 'sign-post' for the business and Technology ensuring that you are the 'go-to' person. You will achieve this by building a strong internal network and proactively understanding the complexities, processes, challenges and priorities of the business. Share customer feedback effectively across the team, department or organisation (locally and globally) keeping senior management apprised of conversations or issues. Work collaboratively, share knowledge and take joint accountability for delivery of Global team objectives to improve performance, leveraging regional capabilities where possible to improve on follow-the-sun support requirements. Ensure that work streams and delivery are sufficiently documented, tracked, reported and communicated with updates being provided appropriately. Performance, Servicing clients & team work Take full accountability and ownership at all times for your own performance & contribution to the maturity of the ITIL processes and uphold the highest levels of integrity at all times. Operate in a non-judgmental way working collaboratively with your peers both in and out of your silo and actively support/challenge them to drive constant improvement and stability back into the technology stack. Communicate with transparency, be passionate about production stability and assurance and motivate others to take the same approach delivering control & risk reduction into the stack at all times. Hold yourself and others to account on delivery at all times. Meet those targets, no exceptions. Build trust relationships with your colleagues keeping communications with your contacts or stakeholders transparent, frequent, relevant and actively seek to resolve conflict & break down barriers. Ensure that we are meeting stakeholder's needs by constantly performing a health-check with them. Leverage the power of teamwork but take responsibility & ownership for collective decisions and delivery, challenging each other to constantly do better, drive improvements and deliver against targets. Have fun and be passionate about what we do and how we do it, step outside of your comfort zone and learn something new. Have a restless curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience and quality. Ensure adherence to all group standards / policies and procedures. Be fully supportive to other members or roles within the immediate and wider technology teams. Preferred Qualifications & Experience A degree or equivalent ISEB ITIL practitioner or higher with a strong focus on incident, problem & knowledge management Evidence of progression and consistency in career to date. Knowledge and expertise: Understanding of risk and control Strong problem solving and decision making Good understanding of technical terminology and the ability to translate that terminology into simple English including the ability to provide clear and concise status updates both verbally and written to senior management. Experience in developing and presenting management metrics Hands-on experience of using ITSM tools such as Cherwell (Desirable) Excellent Excel skills Investment Banking experience Technical skills, exposure or awareness: A good level of awareness of both application & infrastructure technologies to be able to interrogate or challenge SME's on areas of improvement or opportunity. In particular: Murex, Python, Java, C#, Application Servers (Tomcat, IIS), SQL Server, Oracle, Sybase, Integration technologies (IBM MQ), HTML5 / CSS3 / AngularJS, Unix, Wintel, Storage Personal attributes: You will have a sense of urgency and be resilient, holding yourself and others to account on deliverables. You will display a high level of integrity, pay attention to detail and be results-orientated. Your influencing skills will be strong and you will be comfortable at collaborating at all levels both within Technology and in the business. The role would suit someone who is: Able to navigate complexity. Ideally Mandarin speaking A self-starter that can work independently in ambiguity. Passionate about providing unparalleled levels of production stability & control. Proven to have a strong track record in extensive problem & Incident management in a multi-disciplined technology department. Able to accurately document and share information with global peer groups.
To offer exceptional customer service between the period of exchange and legal completion. Ensuring support and guidance is given to customers at all times so that expectations are exceeded and all customers remain promoters of the Berkeley brand. Responsibilities and Accountabilities: * Providing formal communication to customers throughout the development journey via written letters, phone conversations, video updates and emails. * Ensuring we communicate with every customer at least once every 6 weeks (can be informal, message, email or call), with formal correspondence once every 2/3 months at a minimum. * Adding personal touches to the service where possible. * Ensuring MyHomePlus is kept up to date and is actively used by customers * Co-ordinating all customer requirements and enquiries via the customer or their appointed third party agent. * Conducting site visits and development tours on an appointment only basis. Organising Open Days for customers to view their apartments as it is nearing completion. * Managing the customer choice selection process. Ensuring forms are submitted to site prior to cut-off date and default selections submitted to sales for unsold units. * Working with the site teams to investigate and implement purchaser extras and upgrades. Managing meetings between the inter-departmental site teams to ensure the upgrades are being executed. * Collating customer intelligence for the business in anticipation of legal completion. * Arranging and sourcing personalised completion gifts in line with the agreed budget. * Reporting on any financial risks in the lead up to legal completion. * Arranging and conducting key handover appointments alongside the Customer Service Team. Technical Competencies: * * * Experience working in a comparable, customer-facing role *High end property desirable * Outstanding customer service skills * Excellent verbal and written communication skills * Demonstrated ability to effectively forward plan through anticipating possible demands and outcomes of a particular task or situation and planning/ prioritising appropriately to mitigate issues * Highly organised and process-driven * Strong administration skills and attention to detail Person Specification: * * * Mandarin speaking * Excellent attention to detail * Organised & proactive * Excellent at establishing and maintaining relationships * Skilled at setting expectations and consistently delivering to the quality standard promised Please note our standard working hours are 8am until 5.30pm Monday to Friday
Nov 30, 2021
Full time
To offer exceptional customer service between the period of exchange and legal completion. Ensuring support and guidance is given to customers at all times so that expectations are exceeded and all customers remain promoters of the Berkeley brand. Responsibilities and Accountabilities: * Providing formal communication to customers throughout the development journey via written letters, phone conversations, video updates and emails. * Ensuring we communicate with every customer at least once every 6 weeks (can be informal, message, email or call), with formal correspondence once every 2/3 months at a minimum. * Adding personal touches to the service where possible. * Ensuring MyHomePlus is kept up to date and is actively used by customers * Co-ordinating all customer requirements and enquiries via the customer or their appointed third party agent. * Conducting site visits and development tours on an appointment only basis. Organising Open Days for customers to view their apartments as it is nearing completion. * Managing the customer choice selection process. Ensuring forms are submitted to site prior to cut-off date and default selections submitted to sales for unsold units. * Working with the site teams to investigate and implement purchaser extras and upgrades. Managing meetings between the inter-departmental site teams to ensure the upgrades are being executed. * Collating customer intelligence for the business in anticipation of legal completion. * Arranging and sourcing personalised completion gifts in line with the agreed budget. * Reporting on any financial risks in the lead up to legal completion. * Arranging and conducting key handover appointments alongside the Customer Service Team. Technical Competencies: * * * Experience working in a comparable, customer-facing role *High end property desirable * Outstanding customer service skills * Excellent verbal and written communication skills * Demonstrated ability to effectively forward plan through anticipating possible demands and outcomes of a particular task or situation and planning/ prioritising appropriately to mitigate issues * Highly organised and process-driven * Strong administration skills and attention to detail Person Specification: * * * Mandarin speaking * Excellent attention to detail * Organised & proactive * Excellent at establishing and maintaining relationships * Skilled at setting expectations and consistently delivering to the quality standard promised Please note our standard working hours are 8am until 5.30pm Monday to Friday
Group Account Director (Media / Mandarin-speaking), Central London / Work from Home - Up to £65k DOE plus benefits This Group Account Director will be an expert who breathes Google, Facebook, Instagram, and Amazon. You'll lead campaigns for some cutting edge Chinese brands seeking success in the European market. This agency was voted the most effective independent advertising agency in the Asia Pacific region. They're one of China's largest, independent full-service digital agencies. We are looking for a Mandarin-speaking director with a sound understanding of Western digital media and a basic understanding of the Chinese digital ecosystem. The role has considerable growth. This Group Account Director will be a pioneer in launching Chinese brands in the West as this agency continues to build the cultural bridge between the UK and China. This Group Account Director's responsibilities will include: ● Build relationships with key clients as a strategic partner, obtain budgets and create proposals ● Responsible for overseeing campaigns for key accounts ● Coordinate with local partners and teams across offices for campaign and collaboration projects ● Strategic expertise in media strategy, planning and buying on Google, Facebook, Instagram and YouTube ● Develop new business through identifying client leads ● Client management and leading monthly reporting ● Assist in the promotion of the agency through marketing, events and other networking opportunities This Group Account Director's will have: ● An in-depth understanding of Western digital marketing and media landscape ● A basic understanding of Chinese digital media landscape ● Strong communication and presentation skills in both English and Chinese Please quote AP976 when applying for this Senior Media Planning Manager role. Please also visit air-recruitment.com/
Nov 30, 2021
Full time
Group Account Director (Media / Mandarin-speaking), Central London / Work from Home - Up to £65k DOE plus benefits This Group Account Director will be an expert who breathes Google, Facebook, Instagram, and Amazon. You'll lead campaigns for some cutting edge Chinese brands seeking success in the European market. This agency was voted the most effective independent advertising agency in the Asia Pacific region. They're one of China's largest, independent full-service digital agencies. We are looking for a Mandarin-speaking director with a sound understanding of Western digital media and a basic understanding of the Chinese digital ecosystem. The role has considerable growth. This Group Account Director will be a pioneer in launching Chinese brands in the West as this agency continues to build the cultural bridge between the UK and China. This Group Account Director's responsibilities will include: ● Build relationships with key clients as a strategic partner, obtain budgets and create proposals ● Responsible for overseeing campaigns for key accounts ● Coordinate with local partners and teams across offices for campaign and collaboration projects ● Strategic expertise in media strategy, planning and buying on Google, Facebook, Instagram and YouTube ● Develop new business through identifying client leads ● Client management and leading monthly reporting ● Assist in the promotion of the agency through marketing, events and other networking opportunities This Group Account Director's will have: ● An in-depth understanding of Western digital marketing and media landscape ● A basic understanding of Chinese digital media landscape ● Strong communication and presentation skills in both English and Chinese Please quote AP976 when applying for this Senior Media Planning Manager role. Please also visit air-recruitment.com/