An exciting opportunity has arisen for an efficient and effective administrator with excellent organisational and interpersonal skills to support the work of our Associate Director of Estates and Facilities and the team. Providing a friendly, professional and efficient customer service is at the forefront of our team, helping with reports, data gathering , Minute taking etc We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail. You will also need to be computer literate with experience of Microsoft Office packages and able to balance multiple tasks and priorities effectively. There may be instances where you will be required to travel to another location for work. Please note: Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes. This post is for 22.5 hours per week. The job description banding is subject to Agenda for Change job matching. Main duties of the job Act as the first point of contact for general telephone and email enquirers , arrange calendars and meetings to support the services and team. Carry out a full range of administrative tasks including scanning, typing, filing, photocopying, arranging meetings, minute-taking, handling telephone messages, and the departments help desk and other duties as required. Assist senior team members with projects and initiatives by providing administrative support as needed. Be flexible and have the ability to on occasions work at another location. About us ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders. We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - . We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future. At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received. We recognise that AI tools are increasingly used in professional settings. While we encourage strong applications, we value authenticity and an accurate reflection of skills and experience. Applicants must declare if AI has been used to complete their application, including responses that are directly copied or significantly shaped by AI tools. By submitting this application, you confirm that all information provided is a true and accurate representation of your own skills, knowledge, and experience. Job responsibilities Operational To carry out the allocation of all external users of ECCH Spaces, along side sourcing external space requirements for ECCH teams to use. To ensure that maximum utilisation of accommodation is achieved. To respond to all accommodation enquiries in a timely manner. To use a variety of computer software packages such as an electronic booking system, excel spreadsheets, word, Microsoft teams etc. To complete and maintain all administration tasks for Accommodation Services which includes completion of Licences to Occupy, assistance to the head of service on demise plans and Lease negotiation. To provide high standards of customer service whilst managing the reception arrangements for new tenants and to maintain good levels of communication with those heads of departments/external partners whose staff use ECCH space. To ensure that all accommodation equipment is kept up to the desired standard and maintained for external users. To raise sale invoices, and authorise invoices up to 5K To work with our landlord NHSPS on clear demise plans, authorisation of Annual Business Charges. To help cover Estates and Facilities Helpdesk. To set up and maintain site plans and occupancy sheets. To ensure that agreements are issued and kept up to date which indicate the correct terms and conditions for any leases, licences or agreements including Ad Hoc room hire. To raise sale invoices in a timely manner To authorise landlord Annual Business Statement To arrange for the preparation and checking of inventories of all estates assets. To prepare and submit monthly management information, including occupancy statistics and budget information to assist with the monitoring and performance of our estate. General Any other duties consistent with the grade that may be allocated from time to time by the head of service. All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role. Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead Action - My Accountability, My Responsibility Respect - Respect Our Resources: People, Time and Money Everyone - Work Together, Achieve Together. Person Specification Qualifications Recognised admin/business qualification or relevant experience NVQ Level 3, BTEC, ILM 2/3. An ability to undertake future training Previous experience in a similar post within a healthcare/hospitality environment. Experience of using an electronic booking system to source, track and generate relevant information. To have used computerised audit systems and handheld technology in a working environment. Experience of National and NHS legislation and guidance relating to the provision of accommodation Skills and Knowledge Perform under pressure. Task focused. Customer/service user thinking/focus. Positive communicator with a can do attitude. Evidence of the ability to plan and prioritise work to meet own and department deadlines. Ability to take responsibility and be accountable. Knowledge of facilities/clinical practices and processes Personal Attributes Work as part of a team Ability to embrace our Culture, Values and Signature Behaviours: (Compassion - We Listen, We Learn, We Lead Action - My Accountability, My Responsibility Respect - Respect Our Resources: People, Time and Money Everyone - Work Together, Achieve Together). Willingness and ability to work across different sites and travel to alternative sites and across the community as required. Knowledge of Estates and Facilities /Clinical practice and processes would be helpful. Experience Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. Experience of creating, analysing and interpreting data in IT packages. Experience of producing performance reports. Experience of working with a diverse range of staff. Experience of working with KPIs. Experience of being able to work unsupervised Previous experience in a similar post within a healthcare/hospitality environment. Experience of using an electronic booking system to source, track and generate relevant information. To have used computerised audit systems and handheld technology in a working environment. Experience of National and NHS legislation and guidance relating to the Associate Director of Estates and Facilities
Jan 15, 2026
Full time
An exciting opportunity has arisen for an efficient and effective administrator with excellent organisational and interpersonal skills to support the work of our Associate Director of Estates and Facilities and the team. Providing a friendly, professional and efficient customer service is at the forefront of our team, helping with reports, data gathering , Minute taking etc We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail. You will also need to be computer literate with experience of Microsoft Office packages and able to balance multiple tasks and priorities effectively. There may be instances where you will be required to travel to another location for work. Please note: Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes. This post is for 22.5 hours per week. The job description banding is subject to Agenda for Change job matching. Main duties of the job Act as the first point of contact for general telephone and email enquirers , arrange calendars and meetings to support the services and team. Carry out a full range of administrative tasks including scanning, typing, filing, photocopying, arranging meetings, minute-taking, handling telephone messages, and the departments help desk and other duties as required. Assist senior team members with projects and initiatives by providing administrative support as needed. Be flexible and have the ability to on occasions work at another location. About us ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders. We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - . We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future. At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received. We recognise that AI tools are increasingly used in professional settings. While we encourage strong applications, we value authenticity and an accurate reflection of skills and experience. Applicants must declare if AI has been used to complete their application, including responses that are directly copied or significantly shaped by AI tools. By submitting this application, you confirm that all information provided is a true and accurate representation of your own skills, knowledge, and experience. Job responsibilities Operational To carry out the allocation of all external users of ECCH Spaces, along side sourcing external space requirements for ECCH teams to use. To ensure that maximum utilisation of accommodation is achieved. To respond to all accommodation enquiries in a timely manner. To use a variety of computer software packages such as an electronic booking system, excel spreadsheets, word, Microsoft teams etc. To complete and maintain all administration tasks for Accommodation Services which includes completion of Licences to Occupy, assistance to the head of service on demise plans and Lease negotiation. To provide high standards of customer service whilst managing the reception arrangements for new tenants and to maintain good levels of communication with those heads of departments/external partners whose staff use ECCH space. To ensure that all accommodation equipment is kept up to the desired standard and maintained for external users. To raise sale invoices, and authorise invoices up to 5K To work with our landlord NHSPS on clear demise plans, authorisation of Annual Business Charges. To help cover Estates and Facilities Helpdesk. To set up and maintain site plans and occupancy sheets. To ensure that agreements are issued and kept up to date which indicate the correct terms and conditions for any leases, licences or agreements including Ad Hoc room hire. To raise sale invoices in a timely manner To authorise landlord Annual Business Statement To arrange for the preparation and checking of inventories of all estates assets. To prepare and submit monthly management information, including occupancy statistics and budget information to assist with the monitoring and performance of our estate. General Any other duties consistent with the grade that may be allocated from time to time by the head of service. All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role. Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead Action - My Accountability, My Responsibility Respect - Respect Our Resources: People, Time and Money Everyone - Work Together, Achieve Together. Person Specification Qualifications Recognised admin/business qualification or relevant experience NVQ Level 3, BTEC, ILM 2/3. An ability to undertake future training Previous experience in a similar post within a healthcare/hospitality environment. Experience of using an electronic booking system to source, track and generate relevant information. To have used computerised audit systems and handheld technology in a working environment. Experience of National and NHS legislation and guidance relating to the provision of accommodation Skills and Knowledge Perform under pressure. Task focused. Customer/service user thinking/focus. Positive communicator with a can do attitude. Evidence of the ability to plan and prioritise work to meet own and department deadlines. Ability to take responsibility and be accountable. Knowledge of facilities/clinical practices and processes Personal Attributes Work as part of a team Ability to embrace our Culture, Values and Signature Behaviours: (Compassion - We Listen, We Learn, We Lead Action - My Accountability, My Responsibility Respect - Respect Our Resources: People, Time and Money Everyone - Work Together, Achieve Together). Willingness and ability to work across different sites and travel to alternative sites and across the community as required. Knowledge of Estates and Facilities /Clinical practice and processes would be helpful. Experience Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. Experience of creating, analysing and interpreting data in IT packages. Experience of producing performance reports. Experience of working with a diverse range of staff. Experience of working with KPIs. Experience of being able to work unsupervised Previous experience in a similar post within a healthcare/hospitality environment. Experience of using an electronic booking system to source, track and generate relevant information. To have used computerised audit systems and handheld technology in a working environment. Experience of National and NHS legislation and guidance relating to the Associate Director of Estates and Facilities
Job Title: Administrator Location: Norwich, NR6 Hourly Rate: 12.21 Contract Details: Temporary, Part Time. Monday, Wednesday and Friday. 10am to 2pm Are you an organised and proactive individual looking to make an impact in the rentals industry? If so, we have the perfect opportunity for you! Join our client's team as an Administrator and help them keep the wheels turning! Responsibilities: Data Entry: Accurately input and maintain records in their systems. Communication: Provide excellent written and verbal communication to clients and team members. Organisational Skills: Manage schedules, appointments, and documents efficiently. Professionalism: Maintain a high level of professionalism while representing our client's company. Team Support: Collaborate with colleagues to ensure smooth operations and a positive work environment. What We're Looking For: Attention to Detail: You notice the little things that make a big difference! Time Management: You can juggle multiple tasks while meeting deadlines. Basic IT Skills: Familiarity with Microsoft Office and other software tools. Enthusiastic Attitude: A cheerful disposition that contributes to a vibrant workplace. If you're ready to take on a rewarding role as an Administrator, don't miss out! Apply today. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 15, 2026
Seasonal
Job Title: Administrator Location: Norwich, NR6 Hourly Rate: 12.21 Contract Details: Temporary, Part Time. Monday, Wednesday and Friday. 10am to 2pm Are you an organised and proactive individual looking to make an impact in the rentals industry? If so, we have the perfect opportunity for you! Join our client's team as an Administrator and help them keep the wheels turning! Responsibilities: Data Entry: Accurately input and maintain records in their systems. Communication: Provide excellent written and verbal communication to clients and team members. Organisational Skills: Manage schedules, appointments, and documents efficiently. Professionalism: Maintain a high level of professionalism while representing our client's company. Team Support: Collaborate with colleagues to ensure smooth operations and a positive work environment. What We're Looking For: Attention to Detail: You notice the little things that make a big difference! Time Management: You can juggle multiple tasks while meeting deadlines. Basic IT Skills: Familiarity with Microsoft Office and other software tools. Enthusiastic Attitude: A cheerful disposition that contributes to a vibrant workplace. If you're ready to take on a rewarding role as an Administrator, don't miss out! Apply today. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Torbay and South Devon NHS Foundation Trust 0 to 19 Admin Hub Lead Administrator The closing date is 19 January 2026 An exciting opportunity has arisen to join the 0 to 19 Torbay Admin Team. The 0 to 19 Admin Hub works as an integrated member of the 0 to 19 Torbay Partnership providing secretarial and office administrative service for the Specialist Community Public Health Nursing (SCPHN) workforce. The 0 to 19 Admin Lead will support the Business Manager and Co ordinator with a wide range of office functions which will result in the smooth running of our electronic record keeping systems in the 0 to 19 Admin Hub. This includes receiving and dealing with all electronic and telephone queries, responsibility for maintaining electronic records, as well as the office administration functions including ordering of supplies and equipment, minute taking and room bookings. This will include providing leadership support to the administration hub in the absence of the Co ordinator. Main duties of the job Provide an effective channel for communicating between the team and other agencies. Assist in the preparation for and attending of meetings, including taking minutes, writing agendas and booking rooms. Monitor and provide appropriate responses to generic emails which may require progress chasing and non routine activities. Collect and compile data. Produce newsletters for staff, partners and stakeholders. Review electronically received data and utilise relevant IT systems to coordinate the accurate dissemination of information, safely and efficiently, across the SCPHN workforce. Respond to telephone enquiries in an efficient manner, providing signposting and appropriate management where tact and sensitivity is required. Participate in the recruitment process for all posts and assist with short listing and joining the interview panels for band 2 administrator posts. Respond to and engage with social media interactions and messages in a timely, appropriate and professional manner. Manage referrals, and universal contacts that require allocation to Public Health Nursing staff (PHN), and the wider 0 to 19 Torbay service. Maintain the allocation spread sheet and facilitate allocation meetings. Undertake monthly 1 2 1 reviews with the Admin Hub. About us Why Work With Us 0 to 19 Torbay is a partnership made up of Torbay and South Devon NHS Foundation Trust, Action for Children and the Children's Society. Within this sits our 0 19 Admin Hub which is made up of hard working, dedicated administrators with a variety of skill mix. We continue to develop both our 0 to 19 Admin Hub and Partnership every day and are hoping to employ someone who is positive, dynamic and hard working, who can also bring new ideas and experience to the table and help us provide the best service possible to the Torbay area. The post holder will work with other members of the 0 to 19 Admin Team to provide a single point of access into 0 to 19 Torbay, for TSDFT departments, partner agencies and the public. Job responsibilities Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification Person Specification Qualifications and training NVQ level 3 or equivalent experience Good level of general education including GCSE English & Maths at grade C or above, or equivalent RSA ll Typing or equivalent. Training or experience in Microsoft Office Software including Excel, Word, PowerPoint and Outlook European Computer Driving Licence Evidence of continued development Knowledge and experience Excellent working knowledge of MS, Excel, Word, Publisher, Internet and email Ability to take the lead in setting up new systems for data collection Excellent keyboard/IT skills, to include accurate recording skills Ability to work individually and under own initiative Able to manage own workload Effective in using multiple database computer systems High standard of numeracy and literacy; clear written and verbal communication skills Proven ability to organise and prioritise workload with minimum supervision, whilst dealing with conflicting demands Proven working knowledge of NHS Administration and IT systems, i.e. PARIS, Unit4 (formerly Agresso), IHCS, Careplus, ICON Experience of working with and understanding the role of SCPHNs Knowledge of safeguarding children Ability to manage competing priorities Ability to set up, develop and implement effective systems to establish well organised administrative support to the management team Experience of working within a multi skilled partnership team Specific Skills Ability to effectively use Microsoft Excel and Word Proven ability to type up correspondence without supervision, ensuring a high degree of accuracy and attention to detail to produce professional standard documents Experience in minute taking at professional level meetings; transcription and distribution of minutes Excellent keyboard/IT skills, to include accurate recording skills Organising training events and forums Ability to manage competing priorities Ability to set up, develop and implement effective systems to establish well organised administrative support to the management team Experience if working within NHS environment and general awareness of NHS issues Awareness of Public Health issues including health promotion Experience of working with children Experience of managing and promoting a public social media account Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Torbay and South Devon NHS Foundation Trust
Jan 15, 2026
Full time
Torbay and South Devon NHS Foundation Trust 0 to 19 Admin Hub Lead Administrator The closing date is 19 January 2026 An exciting opportunity has arisen to join the 0 to 19 Torbay Admin Team. The 0 to 19 Admin Hub works as an integrated member of the 0 to 19 Torbay Partnership providing secretarial and office administrative service for the Specialist Community Public Health Nursing (SCPHN) workforce. The 0 to 19 Admin Lead will support the Business Manager and Co ordinator with a wide range of office functions which will result in the smooth running of our electronic record keeping systems in the 0 to 19 Admin Hub. This includes receiving and dealing with all electronic and telephone queries, responsibility for maintaining electronic records, as well as the office administration functions including ordering of supplies and equipment, minute taking and room bookings. This will include providing leadership support to the administration hub in the absence of the Co ordinator. Main duties of the job Provide an effective channel for communicating between the team and other agencies. Assist in the preparation for and attending of meetings, including taking minutes, writing agendas and booking rooms. Monitor and provide appropriate responses to generic emails which may require progress chasing and non routine activities. Collect and compile data. Produce newsletters for staff, partners and stakeholders. Review electronically received data and utilise relevant IT systems to coordinate the accurate dissemination of information, safely and efficiently, across the SCPHN workforce. Respond to telephone enquiries in an efficient manner, providing signposting and appropriate management where tact and sensitivity is required. Participate in the recruitment process for all posts and assist with short listing and joining the interview panels for band 2 administrator posts. Respond to and engage with social media interactions and messages in a timely, appropriate and professional manner. Manage referrals, and universal contacts that require allocation to Public Health Nursing staff (PHN), and the wider 0 to 19 Torbay service. Maintain the allocation spread sheet and facilitate allocation meetings. Undertake monthly 1 2 1 reviews with the Admin Hub. About us Why Work With Us 0 to 19 Torbay is a partnership made up of Torbay and South Devon NHS Foundation Trust, Action for Children and the Children's Society. Within this sits our 0 19 Admin Hub which is made up of hard working, dedicated administrators with a variety of skill mix. We continue to develop both our 0 to 19 Admin Hub and Partnership every day and are hoping to employ someone who is positive, dynamic and hard working, who can also bring new ideas and experience to the table and help us provide the best service possible to the Torbay area. The post holder will work with other members of the 0 to 19 Admin Team to provide a single point of access into 0 to 19 Torbay, for TSDFT departments, partner agencies and the public. Job responsibilities Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification Person Specification Qualifications and training NVQ level 3 or equivalent experience Good level of general education including GCSE English & Maths at grade C or above, or equivalent RSA ll Typing or equivalent. Training or experience in Microsoft Office Software including Excel, Word, PowerPoint and Outlook European Computer Driving Licence Evidence of continued development Knowledge and experience Excellent working knowledge of MS, Excel, Word, Publisher, Internet and email Ability to take the lead in setting up new systems for data collection Excellent keyboard/IT skills, to include accurate recording skills Ability to work individually and under own initiative Able to manage own workload Effective in using multiple database computer systems High standard of numeracy and literacy; clear written and verbal communication skills Proven ability to organise and prioritise workload with minimum supervision, whilst dealing with conflicting demands Proven working knowledge of NHS Administration and IT systems, i.e. PARIS, Unit4 (formerly Agresso), IHCS, Careplus, ICON Experience of working with and understanding the role of SCPHNs Knowledge of safeguarding children Ability to manage competing priorities Ability to set up, develop and implement effective systems to establish well organised administrative support to the management team Experience of working within a multi skilled partnership team Specific Skills Ability to effectively use Microsoft Excel and Word Proven ability to type up correspondence without supervision, ensuring a high degree of accuracy and attention to detail to produce professional standard documents Experience in minute taking at professional level meetings; transcription and distribution of minutes Excellent keyboard/IT skills, to include accurate recording skills Organising training events and forums Ability to manage competing priorities Ability to set up, develop and implement effective systems to establish well organised administrative support to the management team Experience if working within NHS environment and general awareness of NHS issues Awareness of Public Health issues including health promotion Experience of working with children Experience of managing and promoting a public social media account Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Torbay and South Devon NHS Foundation Trust
Join Our Team as a Fleet Administrator! Are you ready to take your career to the next level? We are on the lookout for a dedicated and enthusiastic Fleet Administrator to join our team in Middlesbrough! This is a fantastic opportunity to make a real difference in public services while working with a dynamic group of professionals. Position: Fleet Administrator Contract Type: Temporary Hourly Rate: 13.27 Contract Length: 3 months (Start Date: 5th January 2026 - End Date: 30th April 2026) Working Pattern: Full-Time - 8:30am to 4:30pm - Monday to Friday Location: Redcar, Middlesbrough Why Join Us? Make an Impact: Play a vital role in ensuring our fleet operates smoothly, contributing to the efficient delivery of public services. Convenient Location: Our office is just a 17-minute walk from James Cook train station, making your daily commute a breeze! Supportive Environment: Work alongside a friendly and passionate team that values collaboration and innovation. Key Responsibilities: - Manage fleet documentation and maintain accurate records. - Coordinate vehicle maintenance and repair schedules to ensure optimal performance. - Assist with procurement processes for fleet-related purchases. - Monitor fuel usage and track vehicle mileage. - Liaise with internal teams and external suppliers to resolve issues promptly. What We're Looking For: - Strong organisational skills and attention to detail. - Excellent communication abilities, both written and verbal. - Proficiency in Microsoft Office and experience with fleet management systems is a plus! - A proactive attitude and a willingness to learn. What's in It for You? - Competitive hourly rate of 13.27. - Gain valuable experience in public services and fleet management. - Opportunity to grow your professional network. How to Apply: Ready to embark on an exciting journey with us? Don't miss out on this opportunity! Send your CV and a brief cover letter highlighting your relevant experience. We are an equal opportunity employer and encourage applications from all qualified individuals. Your unique talents and perspectives are what will help us achieve our mission! Bring your enthusiasm and skills to our team, and let's drive change together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jan 15, 2026
Contractor
Join Our Team as a Fleet Administrator! Are you ready to take your career to the next level? We are on the lookout for a dedicated and enthusiastic Fleet Administrator to join our team in Middlesbrough! This is a fantastic opportunity to make a real difference in public services while working with a dynamic group of professionals. Position: Fleet Administrator Contract Type: Temporary Hourly Rate: 13.27 Contract Length: 3 months (Start Date: 5th January 2026 - End Date: 30th April 2026) Working Pattern: Full-Time - 8:30am to 4:30pm - Monday to Friday Location: Redcar, Middlesbrough Why Join Us? Make an Impact: Play a vital role in ensuring our fleet operates smoothly, contributing to the efficient delivery of public services. Convenient Location: Our office is just a 17-minute walk from James Cook train station, making your daily commute a breeze! Supportive Environment: Work alongside a friendly and passionate team that values collaboration and innovation. Key Responsibilities: - Manage fleet documentation and maintain accurate records. - Coordinate vehicle maintenance and repair schedules to ensure optimal performance. - Assist with procurement processes for fleet-related purchases. - Monitor fuel usage and track vehicle mileage. - Liaise with internal teams and external suppliers to resolve issues promptly. What We're Looking For: - Strong organisational skills and attention to detail. - Excellent communication abilities, both written and verbal. - Proficiency in Microsoft Office and experience with fleet management systems is a plus! - A proactive attitude and a willingness to learn. What's in It for You? - Competitive hourly rate of 13.27. - Gain valuable experience in public services and fleet management. - Opportunity to grow your professional network. How to Apply: Ready to embark on an exciting journey with us? Don't miss out on this opportunity! Send your CV and a brief cover letter highlighting your relevant experience. We are an equal opportunity employer and encourage applications from all qualified individuals. Your unique talents and perspectives are what will help us achieve our mission! Bring your enthusiasm and skills to our team, and let's drive change together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Business Administrator £30,000 Full time office based in Wavertree, L13 no hybrid option Free parking 37.5 hours per week Monday to Friday 9am to 5pm Closing date for applications: 31st December 2025 Role Overview A pivotal role in ensuring the smooth operation of the business by providing comprehensive administrative support across all departments. This position requires a high level of attention to detail, excellent organisational skills, and the ability to collaborate effectively with teams throughout the business. The successful candidate will be proactive, adaptable and committed to maintaining operational efficiency and supporting business objectives. Key Responsibilities Provide general administrative support to departments, including Operations, Clinical, HR, Quality Assurance and Learning & Development. Input, extract, collate, and summarise data from various sources to support reporting and project needs. Handle sensitive information in compliance with data protection legislation (GDPR). Assist with compliance documentation and coordination of related tasks across the business. Respond to internal and external communications professionally and promptly. Welcome visitors in a friendly, efficient, and professional manner. Support the business with meetings and service audits. Take ownership of personal professional development, including participation in appraisals and relevant training activities. Essential Skills & Experience Minimum of 3 years experience in a comprehensive administrative role. Exceptional interpersonal, organisational, communication, and digital skills. Proficient in Microsoft Office Suite and experience with CRM and management systems. Demonstrate ability to handle confidential information with discretion. Strong time management skills with the ability to manage multiple responsibilities and deadlines. A collaborative and engaged team player. Desirable Qualifications & Experience Degree-level education. Experience working within the Health and Social Care sector. Understanding of CQC regulations. Benefits: Company pension Opportunities for professional development 25 days annual leave 1 day increase annual leave after 12 months Westfield health plan Blue light card About Us Gray Healthcare is a specialist provider of Health and Social Care services, dedicated to supporting individuals with complex needs, learning disabilities, and long-term conditions as they transition from inpatient care back into their communities. We take a dynamic approach to care, empowering people to return to their own homes and regain control over their lives. Everyone receives a customised support package tailored to their unique needs, developed with assistance from our multidisciplinary team. Our services are flexible and adaptable to address both current and future requirements. We're passionate about delivering exceptional care. You can see our commitment firsthand by visiting our website, where you'll find our latest Care Quality Commission (CQC) rating and detailed inspection reports.
Jan 15, 2026
Full time
Business Administrator £30,000 Full time office based in Wavertree, L13 no hybrid option Free parking 37.5 hours per week Monday to Friday 9am to 5pm Closing date for applications: 31st December 2025 Role Overview A pivotal role in ensuring the smooth operation of the business by providing comprehensive administrative support across all departments. This position requires a high level of attention to detail, excellent organisational skills, and the ability to collaborate effectively with teams throughout the business. The successful candidate will be proactive, adaptable and committed to maintaining operational efficiency and supporting business objectives. Key Responsibilities Provide general administrative support to departments, including Operations, Clinical, HR, Quality Assurance and Learning & Development. Input, extract, collate, and summarise data from various sources to support reporting and project needs. Handle sensitive information in compliance with data protection legislation (GDPR). Assist with compliance documentation and coordination of related tasks across the business. Respond to internal and external communications professionally and promptly. Welcome visitors in a friendly, efficient, and professional manner. Support the business with meetings and service audits. Take ownership of personal professional development, including participation in appraisals and relevant training activities. Essential Skills & Experience Minimum of 3 years experience in a comprehensive administrative role. Exceptional interpersonal, organisational, communication, and digital skills. Proficient in Microsoft Office Suite and experience with CRM and management systems. Demonstrate ability to handle confidential information with discretion. Strong time management skills with the ability to manage multiple responsibilities and deadlines. A collaborative and engaged team player. Desirable Qualifications & Experience Degree-level education. Experience working within the Health and Social Care sector. Understanding of CQC regulations. Benefits: Company pension Opportunities for professional development 25 days annual leave 1 day increase annual leave after 12 months Westfield health plan Blue light card About Us Gray Healthcare is a specialist provider of Health and Social Care services, dedicated to supporting individuals with complex needs, learning disabilities, and long-term conditions as they transition from inpatient care back into their communities. We take a dynamic approach to care, empowering people to return to their own homes and regain control over their lives. Everyone receives a customised support package tailored to their unique needs, developed with assistance from our multidisciplinary team. Our services are flexible and adaptable to address both current and future requirements. We're passionate about delivering exceptional care. You can see our commitment firsthand by visiting our website, where you'll find our latest Care Quality Commission (CQC) rating and detailed inspection reports.
Location Leeds, Liverpool, Manchester, Newcastle-Upon-Tyne, Stratford, Telford, Worthing - Please note that due to workforce controls, Leeds, Newcastle and Stratford are only available to existing HMRC staff in these locations. HMRC staff based in Reading can also apply to move to Stratford in line with Migration path. HMRC staff based in 100PS can also apply to move to Stratford About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is recruiting two Lead Technical Architects, to join the Technical Architecture Team within the Chief Digital Product Office (CDPO) which is part of Chief Digital and Information Officer Group (CDIO). Both are lead roles which have accountability for technology strategy and roadmap for products used within the Response, Exceptions & Analytics pillar of CDPO, although they influence and oversee implementations of these technologies outside that pillar as well. HMRC are designing new systems, products, and processes around our customers to make it as easy as possible for them to connect with us. Our IT infrastructure is one of the largest and most dynamic in Europe, and we are now one of the most digitally advanced tax authorities in the world. The Chief Digital Information Office runs the IT and Architecture behind tax services which deliver benefits to millions of individual and Business customers. We are building a team of outstanding people who will create and run these new and improved digital service. Job description This domain includes driving forward initiatives to stabilise the many Product Services and Architecture within CCG ensuring compliance and governance from the Product Teams and Suppliers. The successful candidate will:- Create high level solution designs, service designs and technical roadmaps, underpinning our IT architecture and supporting HMRC's IT strategy. Provide technical governance for new or updated solutions utilising the existing Group platforms, the introduction of new services or removal of end-of-life services. Deliver technical consultancy throughout the service lifecycle from project to service delivery. Manage requirements and work with HMRC business areas to ensure requirements are fed into the technology roadmaps. Person specification We are looking for a highly skilled leader who is: Credible, influential, and a team player with a proven track record in delivering customer-focused technology change. Self-motivated, a confident communicator with excellent interpersonal skills. Committed to continuous improvement in both personal and team performance. Essential Criteria To be successful in this role, you will need to demonstrate the following essential criteria: Leadership skills. A broad IT Infrastructure background, working at large enterprise scale. Technical architecture experience working with at least two of the following:- AWS. Opentext Documentum. Pega Platform. Proven experience of providing internal consultancy on potential uses and appropriateness of infrastructure technologies and driving benefits from these technologies. An understanding of large-scale infrastructure technologies including but not limited to:- Software Delivery. Hybrid Cloud Computing. Adoption of Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) solutions. Infrastructure Security Controls. The ability to work with limited direction in challenging and unpredictable environments, playing a key role in influencing strategic decision making and understand strategic consequences of IT decisions. A focused approach on strategic alignment of technical design and architecture to meet business growth and direction. Desirable Criteria Evidence of leading initiatives that would enhance the resilience of or migrate one of more of HMRC's case and content management services. Demonstrated expertise and hands-on experience with OpenText, Pega, AWS, and other hyperscaler technologies. Delivered archiving and decommissioning of services and infrastructure to achieve operational savings. Utilised Confluence, Jira, and ServiceNow for collaboration and service management. Applied knowledge of Case and Content Management. Knowledge and experience of the HMRC IT estate. Experience working in an agile environment, with familiarity in agile methodologies such as DevOps, TDD, Scrum, and Kanban Technical certification to the level of:- Pega Certified Lead Solution Architect. Open Text Certified Documentum Administrator or Developer. AWS Certified Solutions Architect - Associate or Professional. Aiming to achieve professional IT qualifications such as TOGAF or CITP within the first 12 months of employment.
Jan 14, 2026
Full time
Location Leeds, Liverpool, Manchester, Newcastle-Upon-Tyne, Stratford, Telford, Worthing - Please note that due to workforce controls, Leeds, Newcastle and Stratford are only available to existing HMRC staff in these locations. HMRC staff based in Reading can also apply to move to Stratford in line with Migration path. HMRC staff based in 100PS can also apply to move to Stratford About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is recruiting two Lead Technical Architects, to join the Technical Architecture Team within the Chief Digital Product Office (CDPO) which is part of Chief Digital and Information Officer Group (CDIO). Both are lead roles which have accountability for technology strategy and roadmap for products used within the Response, Exceptions & Analytics pillar of CDPO, although they influence and oversee implementations of these technologies outside that pillar as well. HMRC are designing new systems, products, and processes around our customers to make it as easy as possible for them to connect with us. Our IT infrastructure is one of the largest and most dynamic in Europe, and we are now one of the most digitally advanced tax authorities in the world. The Chief Digital Information Office runs the IT and Architecture behind tax services which deliver benefits to millions of individual and Business customers. We are building a team of outstanding people who will create and run these new and improved digital service. Job description This domain includes driving forward initiatives to stabilise the many Product Services and Architecture within CCG ensuring compliance and governance from the Product Teams and Suppliers. The successful candidate will:- Create high level solution designs, service designs and technical roadmaps, underpinning our IT architecture and supporting HMRC's IT strategy. Provide technical governance for new or updated solutions utilising the existing Group platforms, the introduction of new services or removal of end-of-life services. Deliver technical consultancy throughout the service lifecycle from project to service delivery. Manage requirements and work with HMRC business areas to ensure requirements are fed into the technology roadmaps. Person specification We are looking for a highly skilled leader who is: Credible, influential, and a team player with a proven track record in delivering customer-focused technology change. Self-motivated, a confident communicator with excellent interpersonal skills. Committed to continuous improvement in both personal and team performance. Essential Criteria To be successful in this role, you will need to demonstrate the following essential criteria: Leadership skills. A broad IT Infrastructure background, working at large enterprise scale. Technical architecture experience working with at least two of the following:- AWS. Opentext Documentum. Pega Platform. Proven experience of providing internal consultancy on potential uses and appropriateness of infrastructure technologies and driving benefits from these technologies. An understanding of large-scale infrastructure technologies including but not limited to:- Software Delivery. Hybrid Cloud Computing. Adoption of Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) solutions. Infrastructure Security Controls. The ability to work with limited direction in challenging and unpredictable environments, playing a key role in influencing strategic decision making and understand strategic consequences of IT decisions. A focused approach on strategic alignment of technical design and architecture to meet business growth and direction. Desirable Criteria Evidence of leading initiatives that would enhance the resilience of or migrate one of more of HMRC's case and content management services. Demonstrated expertise and hands-on experience with OpenText, Pega, AWS, and other hyperscaler technologies. Delivered archiving and decommissioning of services and infrastructure to achieve operational savings. Utilised Confluence, Jira, and ServiceNow for collaboration and service management. Applied knowledge of Case and Content Management. Knowledge and experience of the HMRC IT estate. Experience working in an agile environment, with familiarity in agile methodologies such as DevOps, TDD, Scrum, and Kanban Technical certification to the level of:- Pega Certified Lead Solution Architect. Open Text Certified Documentum Administrator or Developer. AWS Certified Solutions Architect - Associate or Professional. Aiming to achieve professional IT qualifications such as TOGAF or CITP within the first 12 months of employment.
Locations HMP / YOI Pentonville (GFSL), London, N7 8TT, GB Apply Before 01/15/2026, 12:00 AM Job Schedule Full time Job Shift Monday to Sunday Job Description Job Role: Mechanical Supervisor (Plumbing Supervisor) Salary: £48,574.47 plus additional 5% basic salary in recognition of shift and weekend working Contract: Full Time - Perm We are seeking a dedicated Mechanical Supervisor to join our team at HMP Pentonville a category B male prison. Join a team that is more than just a group of colleagues - we work Monday to Sunday as a supportive and driven family, working together to create a safe and nurturing environment. HMP Pentonville runs like a self-contained city, it takes hundreds of people to keep it functioning, and as the Facilities Maintenance Team we are committed and driving the smooth and safe operation, like a heart that pumps blood through the body, everything we do impacts every prisoner, employee, and visitor, and wider to the families and community. As a Mechanical Supervisor, you will have the opportunity to work alongside experienced and passionate colleagues who vary from Plumbers, Electricians, Carpenters, Painters, to Cleaners, and Administrators, and others, who are all dedicated to making a positive difference, providing a safe and secure environment for all. If you are looking for a role where you can use your skills to create a better future for others, we encourage you to apply for this compelling opportunity and join us in our mission to promote rehabilitation and positive change and be part of a team that truly makes a difference. We are a Ministry of Justice business and provide critical and time-bound services to HMPPS, and are looking for a Mechanical Supervisor with any combination of: Five years' experience as a plumber or equivalent Must be familiar with and able to work to Water Supply Regulation and Control of Legionella L8 requirements Experience working on commercial or industrial heating and water or building services systems Experience of supervising staff Plumber qualified to C&G 6035 (Plumbing), C&G 6189 (Plumbing and heating) and NVQ level 3 in Plumbing or equivalent. Up to date First Aid at Work Qualification - Desirable Good Health & Safety knowledge. Excellent organisational, time management and people skills. If this sounds like you, we would like to hear from you! Explore a varied and rewarding career at GFSL. Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society. Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts. You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress. Explore facilities careers where you can make difference. Pride In People. We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves. We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.
Jan 14, 2026
Full time
Locations HMP / YOI Pentonville (GFSL), London, N7 8TT, GB Apply Before 01/15/2026, 12:00 AM Job Schedule Full time Job Shift Monday to Sunday Job Description Job Role: Mechanical Supervisor (Plumbing Supervisor) Salary: £48,574.47 plus additional 5% basic salary in recognition of shift and weekend working Contract: Full Time - Perm We are seeking a dedicated Mechanical Supervisor to join our team at HMP Pentonville a category B male prison. Join a team that is more than just a group of colleagues - we work Monday to Sunday as a supportive and driven family, working together to create a safe and nurturing environment. HMP Pentonville runs like a self-contained city, it takes hundreds of people to keep it functioning, and as the Facilities Maintenance Team we are committed and driving the smooth and safe operation, like a heart that pumps blood through the body, everything we do impacts every prisoner, employee, and visitor, and wider to the families and community. As a Mechanical Supervisor, you will have the opportunity to work alongside experienced and passionate colleagues who vary from Plumbers, Electricians, Carpenters, Painters, to Cleaners, and Administrators, and others, who are all dedicated to making a positive difference, providing a safe and secure environment for all. If you are looking for a role where you can use your skills to create a better future for others, we encourage you to apply for this compelling opportunity and join us in our mission to promote rehabilitation and positive change and be part of a team that truly makes a difference. We are a Ministry of Justice business and provide critical and time-bound services to HMPPS, and are looking for a Mechanical Supervisor with any combination of: Five years' experience as a plumber or equivalent Must be familiar with and able to work to Water Supply Regulation and Control of Legionella L8 requirements Experience working on commercial or industrial heating and water or building services systems Experience of supervising staff Plumber qualified to C&G 6035 (Plumbing), C&G 6189 (Plumbing and heating) and NVQ level 3 in Plumbing or equivalent. Up to date First Aid at Work Qualification - Desirable Good Health & Safety knowledge. Excellent organisational, time management and people skills. If this sounds like you, we would like to hear from you! Explore a varied and rewarding career at GFSL. Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society. Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts. You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress. Explore facilities careers where you can make difference. Pride In People. We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves. We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.
Job Title: Voids Administrator Location: Tamworth Salary: 26,000 per annum Contract: Full-time (permanent) Job Purpose The Voids Administrator is responsible for supporting the effective management of empty properties (voids) to ensure they are returned to a lettable standard as quickly, safely, and cost-effectively as possible. The role involves coordinating repairs, liaising with internal teams and contractors, and maintaining accurate records to minimise void turnaround times. Key Responsibilities Administer the end-to-end voids process from tenancy termination through to re-let Raise, track, and monitor repair and maintenance orders for void properties Liaise with contractors, surveyors, and internal teams to ensure works are completed within target timescales Update housing management and repairs systems accurately and in a timely manner Coordinate property inspections and ensure follow-up actions are completed Monitor void performance data, including turnaround times and costs Respond to internal and external queries relating to void properties Ensure all voids meet health, safety, and compliance standards prior to re-let Support the lettings team to ensure smooth handover of properties Maintain clear records, documentation, and audit trails Skills & Experience Previous experience in a housing, property, repairs, or administrative role (voids experience desirable) Strong organisational and time management skills Excellent communication skills, both written and verbal Ability to work collaboratively with multiple stakeholders Confident using IT systems, databases, and Microsoft Office High level of attention to detail and accuracy Ability to manage multiple tasks in a fast-paced environment If you're interested, please apply or contact Ben Dreher at Sellick Partnership, Derby. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jan 14, 2026
Contractor
Job Title: Voids Administrator Location: Tamworth Salary: 26,000 per annum Contract: Full-time (permanent) Job Purpose The Voids Administrator is responsible for supporting the effective management of empty properties (voids) to ensure they are returned to a lettable standard as quickly, safely, and cost-effectively as possible. The role involves coordinating repairs, liaising with internal teams and contractors, and maintaining accurate records to minimise void turnaround times. Key Responsibilities Administer the end-to-end voids process from tenancy termination through to re-let Raise, track, and monitor repair and maintenance orders for void properties Liaise with contractors, surveyors, and internal teams to ensure works are completed within target timescales Update housing management and repairs systems accurately and in a timely manner Coordinate property inspections and ensure follow-up actions are completed Monitor void performance data, including turnaround times and costs Respond to internal and external queries relating to void properties Ensure all voids meet health, safety, and compliance standards prior to re-let Support the lettings team to ensure smooth handover of properties Maintain clear records, documentation, and audit trails Skills & Experience Previous experience in a housing, property, repairs, or administrative role (voids experience desirable) Strong organisational and time management skills Excellent communication skills, both written and verbal Ability to work collaboratively with multiple stakeholders Confident using IT systems, databases, and Microsoft Office High level of attention to detail and accuracy Ability to manage multiple tasks in a fast-paced environment If you're interested, please apply or contact Ben Dreher at Sellick Partnership, Derby. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Customer Service Manager Impact Food Group At Impact Food Group, we re more than just a school caterer. We re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We re constantly learning, evolving, and improving every way, every day. Through our industry-leading brands Innovate, Hutchison, Cucina, and Chapter One we cater for over 600,000 students and operate in more than 900 schools nationwide, growing every year. We re now looking for a talented and highly organised Customer Service Manager to join and play a vital role in supporting our business. Guided by our values , integrity, bold, impactful, humble and community ; you will help us shape a workplace and culture we can all be proud of. The Customer Service Manager will be an experienced and people-focused team manager that can lead a team responsible for delivering a smooth and reliable school meal booking service for parents. The role will oversee a System Administrator, an Admin Coordinator, and a team of Customer Support Agents. Role Responsibilities Include: 1. Team Leadership & Performance Management Lead, support, and develop a team of 6 administrators, setting clear expectations and service standards. Manage daily workflow, ensuring timely resolution of calls, emails, and Freshdesk tickets. Conduct regular 1:1s, coaching, and performance reviews to build capability and consistency. 2. Communication & Customer Support Oversight Ensure all team responses to parents, schools, and internal teams are prompt, professional, and accurate. Oversee the handling of late orders and meal cancellations, ensuring kitchens receive correct information. Support the escalation and resolution of complex or sensitive service issues. 3. Systems Administration & Data Quality Management Oversee the team's daily use and management of Forbrains, Kanpla, Pebble, Fourth, and other platforms. Manage calendar updates including term dates, closure days, and school-specific schedule changes. Collaborate with internal teams (IT, Schools Liaison, Finance, etc.) to align processes and resolve cross-functional issues. Support the implementation of new system features, updates, and integrations. Maintain documentation, SOPs, and knowledge bases for both staff and service users. Ensure accurate system builds, menu cycles, recipe code integration, and platform synchronisation across all ordering tools. 4. Cross-Department Collaboration Represent the team in regular and ad-hoc meetings with system partners (Forbrains, Kanpla, Pebble, Fourth). Act as the main liaison between Central Admin, Operations, Mobilisations, and Technology teams. 5. Menu & Calendar Management Oversight Approve menu templates and ensure layout accuracy across all ordering systems. Ensure annual academic calendars are prepared, verified, and uploaded in advance of operational deadlines. Skills & Experience Proven experience managing a customer service or administrative operations team. Strong organisational and leadership skills with the ability to develop people and drive high performance. Excellent communication skills with the ability to handle complex queries diplomatically. Experience working with multiple digital platforms or systems in a fast-paced environment. Strong attention to detail and commitment to accuracy in data and content. Ability to analyse issues, identify patterns, and lead cross-departmental problem solving. Ability to manage competing priorities and deadlines. If you re a collaborative, solution-focused professional who thrives in a busy and purposeful environment, we d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK. What we can offer Monday to Friday working, 25 days holiday plus bank holidays, Access to IFG rewards (money off high street), Yearly Summer Party, Centrally based offices. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Impact Food are committed to the safeguarding of children, and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS check, which Innovate Services Ltd supply the cost for. We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements.
Jan 14, 2026
Full time
Customer Service Manager Impact Food Group At Impact Food Group, we re more than just a school caterer. We re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We re constantly learning, evolving, and improving every way, every day. Through our industry-leading brands Innovate, Hutchison, Cucina, and Chapter One we cater for over 600,000 students and operate in more than 900 schools nationwide, growing every year. We re now looking for a talented and highly organised Customer Service Manager to join and play a vital role in supporting our business. Guided by our values , integrity, bold, impactful, humble and community ; you will help us shape a workplace and culture we can all be proud of. The Customer Service Manager will be an experienced and people-focused team manager that can lead a team responsible for delivering a smooth and reliable school meal booking service for parents. The role will oversee a System Administrator, an Admin Coordinator, and a team of Customer Support Agents. Role Responsibilities Include: 1. Team Leadership & Performance Management Lead, support, and develop a team of 6 administrators, setting clear expectations and service standards. Manage daily workflow, ensuring timely resolution of calls, emails, and Freshdesk tickets. Conduct regular 1:1s, coaching, and performance reviews to build capability and consistency. 2. Communication & Customer Support Oversight Ensure all team responses to parents, schools, and internal teams are prompt, professional, and accurate. Oversee the handling of late orders and meal cancellations, ensuring kitchens receive correct information. Support the escalation and resolution of complex or sensitive service issues. 3. Systems Administration & Data Quality Management Oversee the team's daily use and management of Forbrains, Kanpla, Pebble, Fourth, and other platforms. Manage calendar updates including term dates, closure days, and school-specific schedule changes. Collaborate with internal teams (IT, Schools Liaison, Finance, etc.) to align processes and resolve cross-functional issues. Support the implementation of new system features, updates, and integrations. Maintain documentation, SOPs, and knowledge bases for both staff and service users. Ensure accurate system builds, menu cycles, recipe code integration, and platform synchronisation across all ordering tools. 4. Cross-Department Collaboration Represent the team in regular and ad-hoc meetings with system partners (Forbrains, Kanpla, Pebble, Fourth). Act as the main liaison between Central Admin, Operations, Mobilisations, and Technology teams. 5. Menu & Calendar Management Oversight Approve menu templates and ensure layout accuracy across all ordering systems. Ensure annual academic calendars are prepared, verified, and uploaded in advance of operational deadlines. Skills & Experience Proven experience managing a customer service or administrative operations team. Strong organisational and leadership skills with the ability to develop people and drive high performance. Excellent communication skills with the ability to handle complex queries diplomatically. Experience working with multiple digital platforms or systems in a fast-paced environment. Strong attention to detail and commitment to accuracy in data and content. Ability to analyse issues, identify patterns, and lead cross-departmental problem solving. Ability to manage competing priorities and deadlines. If you re a collaborative, solution-focused professional who thrives in a busy and purposeful environment, we d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK. What we can offer Monday to Friday working, 25 days holiday plus bank holidays, Access to IFG rewards (money off high street), Yearly Summer Party, Centrally based offices. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Impact Food are committed to the safeguarding of children, and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS check, which Innovate Services Ltd supply the cost for. We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements.
Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust Business Support Administrator The closing date is 28 December 2025 Are you an experienced administrator? Are you looking for a new challenge working with young people and their families? Then look no further! We are looking for a Children's Business Support Administrator to join our busy fast paced team! This is a rewarding role as part of a large, friendly administration team! There is a wide range of variety within this role, and you will be joining a team who all pull together. But don't just take our word for it our team told us their reasons for loving their role and why you will too! Feeling like I have made a difference, even if it's a very small thing. The fast-paced, yet friendly and caring environment. The variety of work on a daily basis. Working with team, helping to shorten waitlists, satisfaction when assessments are completed, providing facts and figures, problem solving. We have fun in the office, but still get the work done, everyone helps each other, I am kept busy. It offers flexible working to support those unexpected events that happen to us all. The work is challenging but rewarding. If you are looking to be part of a supportive team who work together to help and support other people, then this is the right place to start? Main duties of the job Use & accurately populate the electronic record system (Systm One) with information to include referrals, scanning & uploading information from other services in a timely manner etc., taking responsibility for the quality of the data & taking note of the Health Records Standards & Procedures & Record Keeping Policy Follow agreed processes for dealing with emails on Outlook, on a regular basis prioritising urgency & importance, signposting/dealing with queries (often sensitive) regarding issues arising. Provide support to training events e.g. away days, skill slots etc. involving the coordination of diaries, venue & hospitality booking as appropriate. Monitor & order stationery/leaflets, clinical & general supplies & place order request when necessary. Attend & participate in team/other meetings, ensuring any actions are completed by the required date & take minutes if requested. Provide cover & support during times of absence for the core functioning of the admin team. Maintain current office policies & procedures, be actively involved in their development. Undertake limited supervision of Band 2 or new staff in absence of the Business Support Team Leader & Business Support Team Manager Provide admin support to the Business Support Team Leader to set up & review administration systems/processes as deemed appropriate. All duties will be carried out within the Trust's Information Governance, recording, and data sharing procedures and guidance. About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working. Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Person Specification Qualifications GCSE English and Maths level 4/C or above, or a good standard of general education. RSA 3 Typing or equivalent experience. Business and Admin NVQ Level 3 equivalent experience. Experience Experience of administrative work. Knowledge of maintaining filing systems and collating information. Experience of working in a customer-focused environment. Experience of working in a constantly changing environment without direct supervisions. Ability to work as part of a team. Ability to input accurately to electronic information systems. Good time management skills. Self-motivated and organised. Literate and Numerate. Flexible and adaptable to meet competing priorities and changing working practices. Good working knowledge of Windows based packages. Understanding of confidentiality, Date protection and safeguarding. Understanding of infection control procedures. Understanding of personal Health and Safety responsibilities. Is able to work legally in the UK. Is able to work with children and vulnerable adults. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust Address Adelaide Health Centre, Western Community Centre Contract Permanent Working pattern Full-time Reference number 348-CFS-9883 Job locations Adelaide Health Centre, Western Community Centre £24,937 to £26,598 a year Please note for part time hours the salary will be pro rata
Jan 14, 2026
Full time
Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust Business Support Administrator The closing date is 28 December 2025 Are you an experienced administrator? Are you looking for a new challenge working with young people and their families? Then look no further! We are looking for a Children's Business Support Administrator to join our busy fast paced team! This is a rewarding role as part of a large, friendly administration team! There is a wide range of variety within this role, and you will be joining a team who all pull together. But don't just take our word for it our team told us their reasons for loving their role and why you will too! Feeling like I have made a difference, even if it's a very small thing. The fast-paced, yet friendly and caring environment. The variety of work on a daily basis. Working with team, helping to shorten waitlists, satisfaction when assessments are completed, providing facts and figures, problem solving. We have fun in the office, but still get the work done, everyone helps each other, I am kept busy. It offers flexible working to support those unexpected events that happen to us all. The work is challenging but rewarding. If you are looking to be part of a supportive team who work together to help and support other people, then this is the right place to start? Main duties of the job Use & accurately populate the electronic record system (Systm One) with information to include referrals, scanning & uploading information from other services in a timely manner etc., taking responsibility for the quality of the data & taking note of the Health Records Standards & Procedures & Record Keeping Policy Follow agreed processes for dealing with emails on Outlook, on a regular basis prioritising urgency & importance, signposting/dealing with queries (often sensitive) regarding issues arising. Provide support to training events e.g. away days, skill slots etc. involving the coordination of diaries, venue & hospitality booking as appropriate. Monitor & order stationery/leaflets, clinical & general supplies & place order request when necessary. Attend & participate in team/other meetings, ensuring any actions are completed by the required date & take minutes if requested. Provide cover & support during times of absence for the core functioning of the admin team. Maintain current office policies & procedures, be actively involved in their development. Undertake limited supervision of Band 2 or new staff in absence of the Business Support Team Leader & Business Support Team Manager Provide admin support to the Business Support Team Leader to set up & review administration systems/processes as deemed appropriate. All duties will be carried out within the Trust's Information Governance, recording, and data sharing procedures and guidance. About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working. Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Person Specification Qualifications GCSE English and Maths level 4/C or above, or a good standard of general education. RSA 3 Typing or equivalent experience. Business and Admin NVQ Level 3 equivalent experience. Experience Experience of administrative work. Knowledge of maintaining filing systems and collating information. Experience of working in a customer-focused environment. Experience of working in a constantly changing environment without direct supervisions. Ability to work as part of a team. Ability to input accurately to electronic information systems. Good time management skills. Self-motivated and organised. Literate and Numerate. Flexible and adaptable to meet competing priorities and changing working practices. Good working knowledge of Windows based packages. Understanding of confidentiality, Date protection and safeguarding. Understanding of infection control procedures. Understanding of personal Health and Safety responsibilities. Is able to work legally in the UK. Is able to work with children and vulnerable adults. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust Address Adelaide Health Centre, Western Community Centre Contract Permanent Working pattern Full-time Reference number 348-CFS-9883 Job locations Adelaide Health Centre, Western Community Centre £24,937 to £26,598 a year Please note for part time hours the salary will be pro rata
WHO ARE WE? Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK. We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work . This is a global benchmark that recognises employers who create an outstanding employee experience. ROLE SUMMARY The senior patient administrator supports with the local service operations on a day-to-day basis by ensuring that all administration processes are efficient, accurate and fit for purpose. Being part of the senior management team, the key objective for this role is to ensure that the team provides the highest quality of patient care and to contribute to the company's capacity for rapid growth. The senior patient administrator will have the opportunity to shape and motivate admin and business processes to enhance clinic performance to achieve set targets and to deliver outstanding results. The senior patient administrator will be responsible for the management of all administration in support of activity within the Outpatients and Theatre in order to facilitate the smooth running of the service. In addition, the following roles and responsibilities are outlined below. Whatwe'reoffering A salary between £28,000 - £30000, depending on experience. 25 days annual leave plus bank holidays A company pension scheme Opportunities to develop and grow within the business Access to a range of benefits including free eye tests, discounted or free glasses, and a retail/technology discount scheme. An environment whereyourlearning and development is supported through a range of various learning tools and courses. Working with a friendly multi-disciplinary team passionate about improving the lives of our patients Free food/snacks trolley Monthly governance day with lunch provided A free 24/7 well-being/counselling/advice service A bright,spaciousand modern working environment, built to the highest standards Cycle to work scheme Monthly Gift voucher rewards Private Medical and Dental Insurance KEY RESPONSIBILITIES: Take ownership of all furnishings, office equipment, security for the hospital. Ensuring that all necessary paperwork/ stationary is stocked and available. Organise the repair and service of non-clinical equipment throughout the service and act as the first point of contact for technical, operational or patient matters, resolving minor issues in line with incident/complaints procedures or escalating as appropriate. Maintain a positive relationship with client staff at every interaction, formal and informal networks and ensure that effective communication and escalation mechanisms are in place at all times. To liaise with all colleagues on proper use of this information to ensure that confidentiality is maintained at all times when dealing with highly sensitive details and reports, in accordance with the Newmedica Data Protection Policy. To maintain a positive relationship and open communication with the other leads in the business. To take an active role in the production of patient information and examination preparation leaflets. Record feedback from patients regarding queries about their information literature and feed this back by participating in information groups when requested. Maintain staff contact lists, training database, weekly staff task list, maintain sickness reports, create group distribution lists and be the SPOC for all staff administrative queries. Understanding and implementing new patient pathways from an admin perspective Timely completion of reports and submissions to governance bodies eg CQC Becoming competent in all aspects of the Patient Admin role to support the team as and when necessary. To efficiently train and support new starters in the admin team. Diary overview (being led by service lead) - balancing business needs and staffing needs. Daily task list for the team uploaded weekly and ensuring all tasks are completed by the end of the day. Be part of the on call rota. DESIRED SKILLS: Ability to prioritise tasks depending on their importance and urgency of the matter. Having the ability to be analytical and critical in all aspects of the role. Ability to document communications in timely and accurate manner. Desire to take on new initiatives. Problem solver. Ability to be agile and adjust to any last-minute changes. People management skills. Ability to be flexible and adapt to each day being varied. Keeping the team motivated. Knowledge and Expertise To have a full understanding of the pathways and resources needed for various clinic appointments e.g. whether a dual appointment is required (parallel appointments) and ensures the necessary appointments are available at the time of booking. To gain comprehensive knowledge of timetables for all clinicians over a number of clinical sub specialties and sites. To work towards having a full understanding of the CQC regulatory standards. To understand and have a good working knowledge of the Newmedica databases including CPM and Open Eyes General Administration Have ability to concentrate on various tasks and prioritise whilst working in an unpredictable environment without supervision. To check all patient demographics when patients attend clinic. Take responsibility for the adherence to confidential waste policy the organisation of its collection and disposal. Train new starters in outpatient processes and procedures and involvement with departmental induction. Arrange and attend meetings, instigate agenda's, take minutes or records of decisions, the updating of action plans and disseminating information to service staff. Represent the Service manager at meetings or events. Liaise with marketing and ensure supplies are maintained of marketing information Co-ordinate and assist in the management of events as directed. Liaise with the Newmedica HR team in London and the payroll team regarding staff employment queries, payroll, recruitment, on and off boarding including arranging induction. Customer Care Whilst Newmedica would not tolerate harassment or bullying, some callers (clients, carers and staff) may be distressed, anxious or aggressive through stress. Staff must be able to respond to all callers with tact, diplomacy and kindness. Ensure all queries, voicemails or messages are actioned and responded to in a timely manner. To take responsibility for maintaining patient confidentiality when booking. Financial Administration The processing of the Private offer regarding all payments and tracking Meeting CCG challenges for patient Individual Funding Requests (IFR's) Assist with compilation of spreadsheets regarding revenue, profit and loss. Maintaining spreadsheets for all delivery notices, invoices, recharging of staff, assets, equipment and stocks. Governance Implement all applicable company policies, procedures and protocols to meet Care Quality Commission Fundamental Standards and to promote best practice, including complying with the Caldicott Principles and the Data Protection Act 1998, specifically with regards to: Patient Confidentiality Health & Safety Infection Control Equality and Diversity Risk management Safeguarding THE INDIVIDUAL EDUCATION & QUALIFICATION Educated to A level standard or equivalent. GCSE Maths and English EXPERIENCE & KNOWLEDGE Exceptional administrator who can understand and deliver within a complex working environment. Good organisation skills and the ability to multi-task. Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs. Outstanding telephone manner with the ability to adapt approach to different situations. Excellent verbal and written communication skills. Committed to delivery of consistently high standards of administration. Self-starter with the ability to work on own initiative, as well as working well within a team. Enjoys the routine and rhythm of a process driven environment. Comfortable making a significant contribution in a small team. Able to balance working independently with appropriate escalation. Committed to delivery of consistently high standards of testing and administration. SKILLS & PERSONAL ATTRIBUTES Proven customer service skills with a passion for customer care. Proven administrative skills including the ability to follow processes. Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems. SUPPLEMENTAL INFORMATION COMMON TO ALL ROLES ADDITIONAL RESPONSIBILITIES . click apply for full job details
Jan 14, 2026
Full time
WHO ARE WE? Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK. We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work . This is a global benchmark that recognises employers who create an outstanding employee experience. ROLE SUMMARY The senior patient administrator supports with the local service operations on a day-to-day basis by ensuring that all administration processes are efficient, accurate and fit for purpose. Being part of the senior management team, the key objective for this role is to ensure that the team provides the highest quality of patient care and to contribute to the company's capacity for rapid growth. The senior patient administrator will have the opportunity to shape and motivate admin and business processes to enhance clinic performance to achieve set targets and to deliver outstanding results. The senior patient administrator will be responsible for the management of all administration in support of activity within the Outpatients and Theatre in order to facilitate the smooth running of the service. In addition, the following roles and responsibilities are outlined below. Whatwe'reoffering A salary between £28,000 - £30000, depending on experience. 25 days annual leave plus bank holidays A company pension scheme Opportunities to develop and grow within the business Access to a range of benefits including free eye tests, discounted or free glasses, and a retail/technology discount scheme. An environment whereyourlearning and development is supported through a range of various learning tools and courses. Working with a friendly multi-disciplinary team passionate about improving the lives of our patients Free food/snacks trolley Monthly governance day with lunch provided A free 24/7 well-being/counselling/advice service A bright,spaciousand modern working environment, built to the highest standards Cycle to work scheme Monthly Gift voucher rewards Private Medical and Dental Insurance KEY RESPONSIBILITIES: Take ownership of all furnishings, office equipment, security for the hospital. Ensuring that all necessary paperwork/ stationary is stocked and available. Organise the repair and service of non-clinical equipment throughout the service and act as the first point of contact for technical, operational or patient matters, resolving minor issues in line with incident/complaints procedures or escalating as appropriate. Maintain a positive relationship with client staff at every interaction, formal and informal networks and ensure that effective communication and escalation mechanisms are in place at all times. To liaise with all colleagues on proper use of this information to ensure that confidentiality is maintained at all times when dealing with highly sensitive details and reports, in accordance with the Newmedica Data Protection Policy. To maintain a positive relationship and open communication with the other leads in the business. To take an active role in the production of patient information and examination preparation leaflets. Record feedback from patients regarding queries about their information literature and feed this back by participating in information groups when requested. Maintain staff contact lists, training database, weekly staff task list, maintain sickness reports, create group distribution lists and be the SPOC for all staff administrative queries. Understanding and implementing new patient pathways from an admin perspective Timely completion of reports and submissions to governance bodies eg CQC Becoming competent in all aspects of the Patient Admin role to support the team as and when necessary. To efficiently train and support new starters in the admin team. Diary overview (being led by service lead) - balancing business needs and staffing needs. Daily task list for the team uploaded weekly and ensuring all tasks are completed by the end of the day. Be part of the on call rota. DESIRED SKILLS: Ability to prioritise tasks depending on their importance and urgency of the matter. Having the ability to be analytical and critical in all aspects of the role. Ability to document communications in timely and accurate manner. Desire to take on new initiatives. Problem solver. Ability to be agile and adjust to any last-minute changes. People management skills. Ability to be flexible and adapt to each day being varied. Keeping the team motivated. Knowledge and Expertise To have a full understanding of the pathways and resources needed for various clinic appointments e.g. whether a dual appointment is required (parallel appointments) and ensures the necessary appointments are available at the time of booking. To gain comprehensive knowledge of timetables for all clinicians over a number of clinical sub specialties and sites. To work towards having a full understanding of the CQC regulatory standards. To understand and have a good working knowledge of the Newmedica databases including CPM and Open Eyes General Administration Have ability to concentrate on various tasks and prioritise whilst working in an unpredictable environment without supervision. To check all patient demographics when patients attend clinic. Take responsibility for the adherence to confidential waste policy the organisation of its collection and disposal. Train new starters in outpatient processes and procedures and involvement with departmental induction. Arrange and attend meetings, instigate agenda's, take minutes or records of decisions, the updating of action plans and disseminating information to service staff. Represent the Service manager at meetings or events. Liaise with marketing and ensure supplies are maintained of marketing information Co-ordinate and assist in the management of events as directed. Liaise with the Newmedica HR team in London and the payroll team regarding staff employment queries, payroll, recruitment, on and off boarding including arranging induction. Customer Care Whilst Newmedica would not tolerate harassment or bullying, some callers (clients, carers and staff) may be distressed, anxious or aggressive through stress. Staff must be able to respond to all callers with tact, diplomacy and kindness. Ensure all queries, voicemails or messages are actioned and responded to in a timely manner. To take responsibility for maintaining patient confidentiality when booking. Financial Administration The processing of the Private offer regarding all payments and tracking Meeting CCG challenges for patient Individual Funding Requests (IFR's) Assist with compilation of spreadsheets regarding revenue, profit and loss. Maintaining spreadsheets for all delivery notices, invoices, recharging of staff, assets, equipment and stocks. Governance Implement all applicable company policies, procedures and protocols to meet Care Quality Commission Fundamental Standards and to promote best practice, including complying with the Caldicott Principles and the Data Protection Act 1998, specifically with regards to: Patient Confidentiality Health & Safety Infection Control Equality and Diversity Risk management Safeguarding THE INDIVIDUAL EDUCATION & QUALIFICATION Educated to A level standard or equivalent. GCSE Maths and English EXPERIENCE & KNOWLEDGE Exceptional administrator who can understand and deliver within a complex working environment. Good organisation skills and the ability to multi-task. Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs. Outstanding telephone manner with the ability to adapt approach to different situations. Excellent verbal and written communication skills. Committed to delivery of consistently high standards of administration. Self-starter with the ability to work on own initiative, as well as working well within a team. Enjoys the routine and rhythm of a process driven environment. Comfortable making a significant contribution in a small team. Able to balance working independently with appropriate escalation. Committed to delivery of consistently high standards of testing and administration. SKILLS & PERSONAL ATTRIBUTES Proven customer service skills with a passion for customer care. Proven administrative skills including the ability to follow processes. Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems. SUPPLEMENTAL INFORMATION COMMON TO ALL ROLES ADDITIONAL RESPONSIBILITIES . click apply for full job details
Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI -that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more. That's all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey. The Role As an IT Specialist, you will play a vital role in maintaining the health and reliability of Plum's daily IT operations. Working closely under the guidance of our Senior IT Administrator, you will be the "boots on the ground" ensuring our team stays productive and our systems remain secure. You'll handle essential technical support, manage the lifecycle of our hardware and software, and contribute to the successful rollout of new IT projects. This role is perfect for a proactive problem-solver and enjoys hands on troubleshooting who has a few years of experience and is looking to grow their technical expertise in a global environment. Key Responsibilities: End User Support & Provisioning: Execute the end to end setup for new employees and external partners, ensuring all laptops, peripherals, and software are configured to Plum's standards. Tier 1 & 2 Troubleshooting: Act as the first point of contact for diagnosing and resolving hardware and software issues. Meeting Room Technology: Help upgrade and maintain meeting room AV setups, providing immediate troubleshooting for connectivity or hardware failures. System & Network Maintenance: Regularly monitor system and network performance tools; troubleshoot connectivity issues and elevate complex outages to the Senior IT Administrator when necessary. Inventory & Procurement Coordination: Maintain an accurate inventory of all IT assets; track hardware lifecycles and assist in the procurement process for new equipment and software licenses. Documentation: Maintain a strict "document everything" policy, ensuring every system change or upgrade. Identity & Access Management (IAM): Administer user accounts and profiles across various platforms; handle the technical execution of employee onboarding/offboarding and participate in periodic access reviews. Security & Documentation Support: Assist in day to day security operations by applying patches and system hardening guidelines; maintain clear, up to date documentation for IT processes. Compliance Adherence: Support IT audits by gathering necessary logs and data; ensure all local workstations and user activities align with established IT policies and regulatory requirements. Technical Stack & Tools Cloud Productivity & Mail: Google Workspace (Admin Console, Gmail, Drive, Calendar) Communication: Slack Project & Documentation: Atlassian (Jira), Google Workspace, Notion Network: Fortigate, Ubiquiti (UniFi) MDM/Directory: JumpCloud (Preferred) Who you are: Bachelor's degree in Information Technology or a related field. Bonus points for industry recognized certifications. At least 2 3 years of hands on experience in an IT support role. Deep understanding of IT principles, standards, and best practices. Sharp analytical and problem solving skills to tackle IT challenges. Team player with the ability to collaborate across departments. Stellar communication and interpersonal skills to drive IT initiatives and engage stakeholders. Capacity to effectively prioritise and oversee multiple projects concurrently. What's in it for you Own part of the company you're helping grow through stock options Private health insurance Annual training budget Plum Premium for free Competitive referral scheme Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus Team breakfasts and team lunches 25 days holiday + bank holidays 45 work from anywhere days to give you flexibility to work your way 2 weeks sabbatical after 4 years to take the break you deserve Enhanced parental leave 1 paid volunteering day annually Annual team trip to a surprise destination! A fun, inclusive company culture (think ) If you think this sounds like you, don't hesitate to get in touch! Thanks, Plum Τeam Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Jan 14, 2026
Full time
Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI -that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more. That's all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey. The Role As an IT Specialist, you will play a vital role in maintaining the health and reliability of Plum's daily IT operations. Working closely under the guidance of our Senior IT Administrator, you will be the "boots on the ground" ensuring our team stays productive and our systems remain secure. You'll handle essential technical support, manage the lifecycle of our hardware and software, and contribute to the successful rollout of new IT projects. This role is perfect for a proactive problem-solver and enjoys hands on troubleshooting who has a few years of experience and is looking to grow their technical expertise in a global environment. Key Responsibilities: End User Support & Provisioning: Execute the end to end setup for new employees and external partners, ensuring all laptops, peripherals, and software are configured to Plum's standards. Tier 1 & 2 Troubleshooting: Act as the first point of contact for diagnosing and resolving hardware and software issues. Meeting Room Technology: Help upgrade and maintain meeting room AV setups, providing immediate troubleshooting for connectivity or hardware failures. System & Network Maintenance: Regularly monitor system and network performance tools; troubleshoot connectivity issues and elevate complex outages to the Senior IT Administrator when necessary. Inventory & Procurement Coordination: Maintain an accurate inventory of all IT assets; track hardware lifecycles and assist in the procurement process for new equipment and software licenses. Documentation: Maintain a strict "document everything" policy, ensuring every system change or upgrade. Identity & Access Management (IAM): Administer user accounts and profiles across various platforms; handle the technical execution of employee onboarding/offboarding and participate in periodic access reviews. Security & Documentation Support: Assist in day to day security operations by applying patches and system hardening guidelines; maintain clear, up to date documentation for IT processes. Compliance Adherence: Support IT audits by gathering necessary logs and data; ensure all local workstations and user activities align with established IT policies and regulatory requirements. Technical Stack & Tools Cloud Productivity & Mail: Google Workspace (Admin Console, Gmail, Drive, Calendar) Communication: Slack Project & Documentation: Atlassian (Jira), Google Workspace, Notion Network: Fortigate, Ubiquiti (UniFi) MDM/Directory: JumpCloud (Preferred) Who you are: Bachelor's degree in Information Technology or a related field. Bonus points for industry recognized certifications. At least 2 3 years of hands on experience in an IT support role. Deep understanding of IT principles, standards, and best practices. Sharp analytical and problem solving skills to tackle IT challenges. Team player with the ability to collaborate across departments. Stellar communication and interpersonal skills to drive IT initiatives and engage stakeholders. Capacity to effectively prioritise and oversee multiple projects concurrently. What's in it for you Own part of the company you're helping grow through stock options Private health insurance Annual training budget Plum Premium for free Competitive referral scheme Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus Team breakfasts and team lunches 25 days holiday + bank holidays 45 work from anywhere days to give you flexibility to work your way 2 weeks sabbatical after 4 years to take the break you deserve Enhanced parental leave 1 paid volunteering day annually Annual team trip to a surprise destination! A fun, inclusive company culture (think ) If you think this sounds like you, don't hesitate to get in touch! Thanks, Plum Τeam Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
This cookie notice applies to the Workday Careers website A cookie are widely used for website's functionality, or to make it operate more efficiently, as well as to provide information to the owners of the site. We use re-targeting (which is a cookie-based technology) that uses simple Javascript code to anonymously 'follow' our audience all over the Web. We use this technology to target individuals for advertising campaigns.To understand how the FCA collects and processes personal data please refer to the .have been set, visit or .To find information relating to other browsers, visit the browser developer's website.To opt out of being tracked by Google Analytics across all websites, visit . Banner .We use re-targeting (which is a cookie-based technology) that uses simple Javascript code to anonymously 'follow' our audience all over the Web.# Accessibility Statement This accessibility statement applies to content published on thedomain and its sub-domains. It does not apply to content on or other domains.This website is run by the Financial Conduct Authority. We are committed to inclusive design and ensuring that our web content is accessible to all.For example, that means you should be able to: zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)We've also ensured that the text is clear and easy to understand. has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: Checkboxes are not accessible using standard voice commands. Some radio buttons are not given group titles when tabbing to them using a screen reader. Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. Feedback and contact information If you need information on this website in a different format contact us and tell us: the web address (URL) of the content your name and email address the format you need - for example large print, braille or audio Reporting accessibility problems with this website We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us. Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, . Technical information about this website's accessibility The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website is partially compliant with the AA standard, due to 'the non-compliances' listed below. Non-accessible content The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations Checkboxes are not accessible using standard voice commands such as "Click checkbox" and can only be accessed by using "Tab" commands. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). What we're doing to improve accessibility We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance. Preparation of this Accessibility Statement This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021.This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test. Professional Business Support Administrator Division: Supervision, Policy & Competition Department: Specialist Directorate - Resolution and Insolvency Salary: National (Edinburgh and Leeds) ranging from £25,000 to £33,333 and London from £27,500 to £36,633 (salary offered will be based on skills and experience) This role is graded as: Professional Support - Corporate Your recruitment contact is Tahir Khan via . Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted. About the FCA and team We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting within the Specialist Directorate, the R&I department focuses on all aspects of actual or potential firm failure across FCA-regulated firms, identifying and recommending resolution strategies for failing or at-risk firms and supporting Supervision in their implementation. Role responsibilities: Providing administrative support to the management team and wider department. This will include coordination of activities, diary management for the managers and other secretarial and general administrative tasks Liaise with internal and external stakeholders, dealing with conflicting meetings and working within tight deadlines Working collaboratively with colleagues, providing ad hoc support on exciting projects and initiatives across the department, and contributing to meaningful work Liaison with the R&I Head of Department's PA, cross directorate PBSs and the Directorate's office to ensure that the business needs of the division are met Ensuring the smooth running and coordination of the department Supporting department recruitment activities such as raising roles on the appropriate systems, liaising with HR regarding interviews and associated diary management Reinforce departmental compliance to FCA business policies, for example abiding by comms policies, business continuity processes and timesheet completion and ensure key messages are cascaded to the Department Skills required: Minimum: Prior experience in professional business support roles or other relevant administrative and coordination experience Proven experience in diary management, ensuring schedules and communications and well-organised. Prior experience of handling confidential and sensitive information with discretion, maintaining confidentiality across all communications and documentation Essential: Proven experience demonstrating strong communication (written and verbal) and organisational skills to support smooth operations Excellent IT
Jan 14, 2026
Full time
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It does not apply to content on or other domains.This website is run by the Financial Conduct Authority. We are committed to inclusive design and ensuring that our web content is accessible to all.For example, that means you should be able to: zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)We've also ensured that the text is clear and easy to understand. has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: Checkboxes are not accessible using standard voice commands. Some radio buttons are not given group titles when tabbing to them using a screen reader. Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. Feedback and contact information If you need information on this website in a different format contact us and tell us: the web address (URL) of the content your name and email address the format you need - for example large print, braille or audio Reporting accessibility problems with this website We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us. Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, . Technical information about this website's accessibility The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website is partially compliant with the AA standard, due to 'the non-compliances' listed below. Non-accessible content The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations Checkboxes are not accessible using standard voice commands such as "Click checkbox" and can only be accessed by using "Tab" commands. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). What we're doing to improve accessibility We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance. Preparation of this Accessibility Statement This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021.This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test. Professional Business Support Administrator Division: Supervision, Policy & Competition Department: Specialist Directorate - Resolution and Insolvency Salary: National (Edinburgh and Leeds) ranging from £25,000 to £33,333 and London from £27,500 to £36,633 (salary offered will be based on skills and experience) This role is graded as: Professional Support - Corporate Your recruitment contact is Tahir Khan via . Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted. About the FCA and team We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting within the Specialist Directorate, the R&I department focuses on all aspects of actual or potential firm failure across FCA-regulated firms, identifying and recommending resolution strategies for failing or at-risk firms and supporting Supervision in their implementation. Role responsibilities: Providing administrative support to the management team and wider department. This will include coordination of activities, diary management for the managers and other secretarial and general administrative tasks Liaise with internal and external stakeholders, dealing with conflicting meetings and working within tight deadlines Working collaboratively with colleagues, providing ad hoc support on exciting projects and initiatives across the department, and contributing to meaningful work Liaison with the R&I Head of Department's PA, cross directorate PBSs and the Directorate's office to ensure that the business needs of the division are met Ensuring the smooth running and coordination of the department Supporting department recruitment activities such as raising roles on the appropriate systems, liaising with HR regarding interviews and associated diary management Reinforce departmental compliance to FCA business policies, for example abiding by comms policies, business continuity processes and timesheet completion and ensure key messages are cascaded to the Department Skills required: Minimum: Prior experience in professional business support roles or other relevant administrative and coordination experience Proven experience in diary management, ensuring schedules and communications and well-organised. Prior experience of handling confidential and sensitive information with discretion, maintaining confidentiality across all communications and documentation Essential: Proven experience demonstrating strong communication (written and verbal) and organisational skills to support smooth operations Excellent IT
Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI -that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more. That's all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey. The Role As an IT Specialist, you will play a vital role in maintaining the health and reliability of Plum's daily IT operations. Working closely under the guidance of our Senior IT Administrator, you will be the "boots on the ground" ensuring our team stays productive and our systems remain secure. You'll handle essential technical support, manage the lifecycle of our hardware and software, and contribute to the successful rollout of new IT projects. This role is perfect for a proactive problem-solver and enjoys hands on troubleshooting who has a few years of experience and is looking to grow their technical expertise in a global environment. Key Responsibilities: End User Support & Provisioning: Execute the end to end setup for new employees and external partners, ensuring all laptops, peripherals, and software are configured to Plum's standards. Tier 1 & 2 Troubleshooting: Act as the first point of contact for diagnosing and resolving hardware and software issues. Meeting Room Technology: Help upgrade and maintain meeting room AV setups, providing immediate troubleshooting for connectivity or hardware failures. System & Network Maintenance: Regularly monitor system and network performance tools; troubleshoot connectivity issues and elevate complex outages to the Senior IT Administrator when necessary. Inventory & Procurement Coordination: Maintain an accurate inventory of all IT assets; track hardware lifecycles and assist in the procurement process for new equipment and software licenses. Documentation: Maintain a strict "document everything" policy, ensuring every system change or upgrade. Identity & Access Management (IAM): Administer user accounts and profiles across various platforms; handle the technical execution of employee onboarding/offboarding and participate in periodic access reviews. Security & Documentation Support: Assist in day to day security operations by applying patches and system hardening guidelines; maintain clear, up to date documentation for IT processes. Compliance Adherence: Support IT audits by gathering necessary logs and data; ensure all local workstations and user activities align with established IT policies and regulatory requirements. Technical Stack & Tools Cloud Productivity & Mail: Google Workspace (Admin Console, Gmail, Drive, Calendar) Communication: Slack Project & Documentation: Atlassian (Jira), Google Workspace, Notion Network: Fortigate, Ubiquiti (UniFi) MDM/Directory: JumpCloud (Preferred) Who you are: Bachelor's degree in Information Technology or a related field. Bonus points for industry recognized certifications. At least 2 3 years of hands on experience in an IT support role. Deep understanding of IT principles, standards, and best practices. Sharp analytical and problem solving skills to tackle IT challenges. Team player with the ability to collaborate across departments. Stellar communication and interpersonal skills to drive IT initiatives and engage stakeholders. Capacity to effectively prioritise and oversee multiple projects concurrently. What's in it for you Own part of the company you're helping grow through stock options Private health insurance Annual training budget Plum Premium for free Competitive referral scheme Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus Team breakfasts and team lunches 25 days holiday + bank holidays 45 work from anywhere days to give you flexibility to work your way 2 weeks sabbatical after 4 years to take the break you deserve Enhanced parental leave 1 paid volunteering day annually Annual team trip to a surprise destination! A fun, inclusive company culture (think ) If you think this sounds like you, don't hesitate to get in touch! Thanks, Plum Τeam Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Jan 14, 2026
Full time
Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI -that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more. That's all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey. The Role As an IT Specialist, you will play a vital role in maintaining the health and reliability of Plum's daily IT operations. Working closely under the guidance of our Senior IT Administrator, you will be the "boots on the ground" ensuring our team stays productive and our systems remain secure. You'll handle essential technical support, manage the lifecycle of our hardware and software, and contribute to the successful rollout of new IT projects. This role is perfect for a proactive problem-solver and enjoys hands on troubleshooting who has a few years of experience and is looking to grow their technical expertise in a global environment. Key Responsibilities: End User Support & Provisioning: Execute the end to end setup for new employees and external partners, ensuring all laptops, peripherals, and software are configured to Plum's standards. Tier 1 & 2 Troubleshooting: Act as the first point of contact for diagnosing and resolving hardware and software issues. Meeting Room Technology: Help upgrade and maintain meeting room AV setups, providing immediate troubleshooting for connectivity or hardware failures. System & Network Maintenance: Regularly monitor system and network performance tools; troubleshoot connectivity issues and elevate complex outages to the Senior IT Administrator when necessary. Inventory & Procurement Coordination: Maintain an accurate inventory of all IT assets; track hardware lifecycles and assist in the procurement process for new equipment and software licenses. Documentation: Maintain a strict "document everything" policy, ensuring every system change or upgrade. Identity & Access Management (IAM): Administer user accounts and profiles across various platforms; handle the technical execution of employee onboarding/offboarding and participate in periodic access reviews. Security & Documentation Support: Assist in day to day security operations by applying patches and system hardening guidelines; maintain clear, up to date documentation for IT processes. Compliance Adherence: Support IT audits by gathering necessary logs and data; ensure all local workstations and user activities align with established IT policies and regulatory requirements. Technical Stack & Tools Cloud Productivity & Mail: Google Workspace (Admin Console, Gmail, Drive, Calendar) Communication: Slack Project & Documentation: Atlassian (Jira), Google Workspace, Notion Network: Fortigate, Ubiquiti (UniFi) MDM/Directory: JumpCloud (Preferred) Who you are: Bachelor's degree in Information Technology or a related field. Bonus points for industry recognized certifications. At least 2 3 years of hands on experience in an IT support role. Deep understanding of IT principles, standards, and best practices. Sharp analytical and problem solving skills to tackle IT challenges. Team player with the ability to collaborate across departments. Stellar communication and interpersonal skills to drive IT initiatives and engage stakeholders. Capacity to effectively prioritise and oversee multiple projects concurrently. What's in it for you Own part of the company you're helping grow through stock options Private health insurance Annual training budget Plum Premium for free Competitive referral scheme Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus Team breakfasts and team lunches 25 days holiday + bank holidays 45 work from anywhere days to give you flexibility to work your way 2 weeks sabbatical after 4 years to take the break you deserve Enhanced parental leave 1 paid volunteering day annually Annual team trip to a surprise destination! A fun, inclusive company culture (think ) If you think this sounds like you, don't hesitate to get in touch! Thanks, Plum Τeam Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Operations and Safety Data Administrator Location : Wednesbury Depot, Potters Lane, WS10 0AR Salary : £33,386 per annum + Excellent Benefits! Contract : Full time, Permanent Benefits : MML Pension, 25 days holiday + Bank Holidays, Free tram & NX Bus travel for you and your partner West Midlands Metro is your gateway to an exciting career in the heart of England's thriving West Midlands region. We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly people! With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region. Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands. As Administrator, you will provide comprehensive administrative and data management support to the Operations and Safety teams. You will play a key role in maintaining documentation, supporting regulatory requirements, managing business systems, and helping the organisation uphold industry standards and safety practices. In addition to this, as our Operations and Safety Data Administrator you will: Provide administrative support to the Operations and Safety leadership teams in line with the MML Safety Management System and relevant regulations. Prepare high-quality reports for weekly, monthly and quarterly Operations and Safety meetings. Support business-wide document control, including updates and administration reviews. Assist with ongoing regulatory compliance across the organisation. Input operational data into the LRSSB Tramway Accident and Incident Reporting (TAIR) system. Assist with producing punctuality and performance data using the Smartrams system. Support the maintenance of ISO standards including ISO9001, ISO45001 and ISO14001. Provide administration for local health & safety meetings and excellence workshops. Support the reporting process, including RIDDOR submissions. Manage and maintain the MML iAuditor platform. Raise business requisitions for Operations, Safety and Learning & Development departments. Administer random drugs and alcohol testing schedules. In order to be successful in this role you must have / be: Experience working in an administrative role. Confident using databases, business systems and manipulating data into reports/documents. Strong knowledge of Microsoft Office 365. Excellent interpersonal and communication skills (written and verbal). High attention to detail and confidentiality when handling sensitive information. Ability to work collaboratively with colleagues across the organisation. Trustworthy, reliable, punctual and professional in appearance. It would be great if you had / are: GCSEs (Grade C/4 or above) in Maths and English. Willingness to work towards IOSH Managing Safely qualification. Ability to work independently and use initiative. Flexibility to work hours that meet business needs. Willingness to contribute ideas and support continuous improvement Why Join MML At Midland Metro Ltd, you ll be part of a team committed to delivering safe, dependable transport for the region. You ll be valued for your expertise, supported in your development, and encouraged to bring forward ideas that make a real impact. Apply now and play a vital role in keeping the West Midlands moving.
Jan 13, 2026
Full time
Operations and Safety Data Administrator Location : Wednesbury Depot, Potters Lane, WS10 0AR Salary : £33,386 per annum + Excellent Benefits! Contract : Full time, Permanent Benefits : MML Pension, 25 days holiday + Bank Holidays, Free tram & NX Bus travel for you and your partner West Midlands Metro is your gateway to an exciting career in the heart of England's thriving West Midlands region. We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly people! With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region. Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands. As Administrator, you will provide comprehensive administrative and data management support to the Operations and Safety teams. You will play a key role in maintaining documentation, supporting regulatory requirements, managing business systems, and helping the organisation uphold industry standards and safety practices. In addition to this, as our Operations and Safety Data Administrator you will: Provide administrative support to the Operations and Safety leadership teams in line with the MML Safety Management System and relevant regulations. Prepare high-quality reports for weekly, monthly and quarterly Operations and Safety meetings. Support business-wide document control, including updates and administration reviews. Assist with ongoing regulatory compliance across the organisation. Input operational data into the LRSSB Tramway Accident and Incident Reporting (TAIR) system. Assist with producing punctuality and performance data using the Smartrams system. Support the maintenance of ISO standards including ISO9001, ISO45001 and ISO14001. Provide administration for local health & safety meetings and excellence workshops. Support the reporting process, including RIDDOR submissions. Manage and maintain the MML iAuditor platform. Raise business requisitions for Operations, Safety and Learning & Development departments. Administer random drugs and alcohol testing schedules. In order to be successful in this role you must have / be: Experience working in an administrative role. Confident using databases, business systems and manipulating data into reports/documents. Strong knowledge of Microsoft Office 365. Excellent interpersonal and communication skills (written and verbal). High attention to detail and confidentiality when handling sensitive information. Ability to work collaboratively with colleagues across the organisation. Trustworthy, reliable, punctual and professional in appearance. It would be great if you had / are: GCSEs (Grade C/4 or above) in Maths and English. Willingness to work towards IOSH Managing Safely qualification. Ability to work independently and use initiative. Flexibility to work hours that meet business needs. Willingness to contribute ideas and support continuous improvement Why Join MML At Midland Metro Ltd, you ll be part of a team committed to delivering safe, dependable transport for the region. You ll be valued for your expertise, supported in your development, and encouraged to bring forward ideas that make a real impact. Apply now and play a vital role in keeping the West Midlands moving.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: Role Overview The Business Support Administrator provides high-quality administrative and organisational support to the Senior Leadership Team (SLT) and the wider business. This role ensures the smooth operation of key business processes - including security clearance vetting, office coordination, event organisation, and HR administration - to help the company deliver exceptional facilities management services to its clients. Key Responsibilities 1. Security Vetting & Compliance Manage all aspects of employee and contractor security clearance applications, ensuring compliance with client and government requirements. Maintain accurate and confidential records of vetting documentation. Liaise with relevant external agencies and internal stakeholders to ensure timely renewals and approvals. Monitor and report on vetting progress and compliance status. 2. Senior Leadership Team (SLT) Support Coordinate, attend, and minute SLT and departmental meetings. Track and follow up on meeting actions to ensure completion within agreed timescales. Support the SLT with diary management, correspondence, and document preparation as required. 3. Office & Event Management Organise company events, meetings, and staff engagement activities. Coordinate travel, accommodation, and catering arrangements when required. Support general office management duties, including supplies, facilities, and contractor coordination. 4. HR & Absence Administration Manage the company's absence and holiday management system, ensuring accurate records and approvals. Support HR processes such as onboarding, training coordination, and maintaining employee records. Provide administrative support for company policies, procedures, and staff communications. 5. General Administrative Support Skills & Experience Required Essential: Proven experience in an administrative or business support role, ideally within a facilities management or similar operational environment. Strong organisational skills with the ability to manage multiple priorities and deadlines. Excellent attention to detail and confidentiality, particularly when handling sensitive information. Competent in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams). Confident communicator, both written and verbal, with strong interpersonal skills. Desirable: Experience managing vetting or security clearance processes. Familiarity with absence management systems. Experience in coordinating events or supporting senior management teams. Personal Attributes Proactive, reliable, and self-motivated with a positive attitude. A team player who can also work independently. Professional and approachable, with a commitment to delivering high-quality support. Discreet and trustworthy when dealing with How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Jan 13, 2026
Full time
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: Role Overview The Business Support Administrator provides high-quality administrative and organisational support to the Senior Leadership Team (SLT) and the wider business. This role ensures the smooth operation of key business processes - including security clearance vetting, office coordination, event organisation, and HR administration - to help the company deliver exceptional facilities management services to its clients. Key Responsibilities 1. Security Vetting & Compliance Manage all aspects of employee and contractor security clearance applications, ensuring compliance with client and government requirements. Maintain accurate and confidential records of vetting documentation. Liaise with relevant external agencies and internal stakeholders to ensure timely renewals and approvals. Monitor and report on vetting progress and compliance status. 2. Senior Leadership Team (SLT) Support Coordinate, attend, and minute SLT and departmental meetings. Track and follow up on meeting actions to ensure completion within agreed timescales. Support the SLT with diary management, correspondence, and document preparation as required. 3. Office & Event Management Organise company events, meetings, and staff engagement activities. Coordinate travel, accommodation, and catering arrangements when required. Support general office management duties, including supplies, facilities, and contractor coordination. 4. HR & Absence Administration Manage the company's absence and holiday management system, ensuring accurate records and approvals. Support HR processes such as onboarding, training coordination, and maintaining employee records. Provide administrative support for company policies, procedures, and staff communications. 5. General Administrative Support Skills & Experience Required Essential: Proven experience in an administrative or business support role, ideally within a facilities management or similar operational environment. Strong organisational skills with the ability to manage multiple priorities and deadlines. Excellent attention to detail and confidentiality, particularly when handling sensitive information. Competent in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams). Confident communicator, both written and verbal, with strong interpersonal skills. Desirable: Experience managing vetting or security clearance processes. Familiarity with absence management systems. Experience in coordinating events or supporting senior management teams. Personal Attributes Proactive, reliable, and self-motivated with a positive attitude. A team player who can also work independently. Professional and approachable, with a commitment to delivering high-quality support. Discreet and trustworthy when dealing with How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Are you passionate about good governance, confident working with senior leaders, and ready to play a pivotal role at the heart of Lewisham and Greenwich NHS Trust? We are seeking a highly motivated and experienced Head of Board Governance to join our team. This is an important role, supporting the effective operation of our Trust Board and Committees, and ensuring we meet our statutory and regulatory responsibilities with integrity and transparency. You'll work closely with the Chief of Staff and senior leaders across the organisation, providing expert advice on governance and compliance. You'll also manage the Trust's governance frameworks, and help shape how we operate at the highest level. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working collaboratively, and has a keen eye for detail. If you're looking to make a real impact and support the delivery of high-quality care through excellent corporate governance, we'd love to hear from you. Main duties of the job Work with the Chief of Staff, Chair and Trust Board on all issues relating to corporate governance, ensuring the Trust's Corporate Affairs are undertaken to the highest standards of probity and according to statutory and legislative requirements Accountable to the Chief of Staff, to work with the Executive team, contributing to the delivery of corporate and statutory objectives and maintenance of the highest standards of prudence, propriety and regularity With support from the Risk and Governance Officer, service the Trust Board, Board Committees and Trust Management Executive Groups About us Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations: Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development Widening access (anchor institution) and employability Improving the experience of staff with disability Improving the EDI literacy and confidence of trust staff through training and development Making equalities mainstream Job responsibilities The role of the Head of Board Governance will be to: With the Chief of Staff, establish and refine procedures for the sound, integrated governance of the Trust and advise the Trust Board on developments in governance and other issues. Ensure that meetings of the Board, the Board of Directors and their Committees, run efficiently and effectively, that they are properly recorded and that Directors receive appropriate support. Provide administrative support relating to Board and Committee meetings and matters to the Chair and Board of Directors of the Trust. Ensuring common standards are applied across all committees supporting the governance arrangements. Line manage the Risk and Governance Officer, and working with this post-holder, provide administrative support to the Trust Management Executive Group by producing and planning agendas and minuting the meetings. Provide support as required to CEO Office Manager and the wider Executive Personal Assistant team. Provide administrative support to the Executive meetings, to ensure decisions and actions are captured accurately and disseminated appropriately. Maintain the register of Declarations of Interest, Gifts and Hospitality and annual Fit and Proper Persons checks. Ensure the accurate storage and maintenance of official Board Committee business records in safe, secure and retrievable systems. Provide a high quality, customer focused service ensuring that the Trust maintains high standards in relation to good practice and departmental quality standards. Support the appointment and induction of new Executive, and Non-Executive, Board Members. Ensure that there are Terms of Reference for Board, its Committees, the Executive Team, Management Executive Team and that they are reviewed at appropriate intervals, in accordance with the Trusts Corporate Governance Manual. In the absence of the Director of Governance, provide information and advice to the Non- Executive and Executive Directors on Board business as appropriate, often of a complex and confidential nature. Accountable to produce a calendar of all Board and Committees, ensuring the meetings are scheduled to maximise timely flow of information to enable effective decision making. Ensure the regular evaluation of the effectiveness of the Board, its Committees, Members Group and other groups, incorporating a range of methods including self-assessment and independent review. Person Specification Qualifications oProfessionally qualified or degree equivalent with evidence of post- graduate or continuing professional development to masters or equivalent level Membership of the Institute of Chartered Secretaries and Administrators (ICSA) Experience oExperience as a senior manager some of which will have been at Board level oSubstantial track record of delivering in a senior leadership role oA minimum of 3 years' experience within a relevant field of work oExperience to have been gained working within a complex organisation oTrack record of dealing effectively with business issues in a large organisation oExperience of serving Boards and Committees oExperience of working in an organisation under public and political scrutiny. oAble to demonstrate effective leadership of teams and individuals oEffective people management skills oAble to communicate effectively with effectively and confidently with Board Members and senior managers when dealing with matters that are sensitive in nature Experience of working as a Company Secretary or in a senior governance role Broad in-depth experience of a management function such as finance or operational management. Knowledge and Skills oDetailed working knowledge of corporate governance legislation and best practice. oUnderstands the environment in which the Trust operates, its role in serving the public and patients, and its governance structure. oStrong sense of commitment to openness, honesty and high standards in undertaking the leadership role. Practices the highest levels of discretion oDetailed Knowledge of legal and regulatory requirements pertaining to Trust Boards oAble to think and act strategically and develop practical and creative solutions when dealing with issues oMethodical with high level organisational and administrative skills oHighly developed communications skills - interpersonal, facilitation, presentation and negotiation skills oAble to present well-reasoned and structured argument in order to influence and persuade others over whom the post holder may have no formal authority oA sound working knowledge of Microsoft Office tools, including WORD, PowerPoint, and Excel High level of IT skills - able to input, extract, manipulate and present data Personal Qualities and Skills oHigh degree of personal integrity and probity oGood political awareness oPersonal and professional demeanour that generates trust and confidence in others. oAble to work flexibly when required Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £55,690 to £62,682 a yearper annum plus HCA
Jan 13, 2026
Full time
Are you passionate about good governance, confident working with senior leaders, and ready to play a pivotal role at the heart of Lewisham and Greenwich NHS Trust? We are seeking a highly motivated and experienced Head of Board Governance to join our team. This is an important role, supporting the effective operation of our Trust Board and Committees, and ensuring we meet our statutory and regulatory responsibilities with integrity and transparency. You'll work closely with the Chief of Staff and senior leaders across the organisation, providing expert advice on governance and compliance. You'll also manage the Trust's governance frameworks, and help shape how we operate at the highest level. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working collaboratively, and has a keen eye for detail. If you're looking to make a real impact and support the delivery of high-quality care through excellent corporate governance, we'd love to hear from you. Main duties of the job Work with the Chief of Staff, Chair and Trust Board on all issues relating to corporate governance, ensuring the Trust's Corporate Affairs are undertaken to the highest standards of probity and according to statutory and legislative requirements Accountable to the Chief of Staff, to work with the Executive team, contributing to the delivery of corporate and statutory objectives and maintenance of the highest standards of prudence, propriety and regularity With support from the Risk and Governance Officer, service the Trust Board, Board Committees and Trust Management Executive Groups About us Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations: Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development Widening access (anchor institution) and employability Improving the experience of staff with disability Improving the EDI literacy and confidence of trust staff through training and development Making equalities mainstream Job responsibilities The role of the Head of Board Governance will be to: With the Chief of Staff, establish and refine procedures for the sound, integrated governance of the Trust and advise the Trust Board on developments in governance and other issues. Ensure that meetings of the Board, the Board of Directors and their Committees, run efficiently and effectively, that they are properly recorded and that Directors receive appropriate support. Provide administrative support relating to Board and Committee meetings and matters to the Chair and Board of Directors of the Trust. Ensuring common standards are applied across all committees supporting the governance arrangements. Line manage the Risk and Governance Officer, and working with this post-holder, provide administrative support to the Trust Management Executive Group by producing and planning agendas and minuting the meetings. Provide support as required to CEO Office Manager and the wider Executive Personal Assistant team. Provide administrative support to the Executive meetings, to ensure decisions and actions are captured accurately and disseminated appropriately. Maintain the register of Declarations of Interest, Gifts and Hospitality and annual Fit and Proper Persons checks. Ensure the accurate storage and maintenance of official Board Committee business records in safe, secure and retrievable systems. Provide a high quality, customer focused service ensuring that the Trust maintains high standards in relation to good practice and departmental quality standards. Support the appointment and induction of new Executive, and Non-Executive, Board Members. Ensure that there are Terms of Reference for Board, its Committees, the Executive Team, Management Executive Team and that they are reviewed at appropriate intervals, in accordance with the Trusts Corporate Governance Manual. In the absence of the Director of Governance, provide information and advice to the Non- Executive and Executive Directors on Board business as appropriate, often of a complex and confidential nature. Accountable to produce a calendar of all Board and Committees, ensuring the meetings are scheduled to maximise timely flow of information to enable effective decision making. Ensure the regular evaluation of the effectiveness of the Board, its Committees, Members Group and other groups, incorporating a range of methods including self-assessment and independent review. Person Specification Qualifications oProfessionally qualified or degree equivalent with evidence of post- graduate or continuing professional development to masters or equivalent level Membership of the Institute of Chartered Secretaries and Administrators (ICSA) Experience oExperience as a senior manager some of which will have been at Board level oSubstantial track record of delivering in a senior leadership role oA minimum of 3 years' experience within a relevant field of work oExperience to have been gained working within a complex organisation oTrack record of dealing effectively with business issues in a large organisation oExperience of serving Boards and Committees oExperience of working in an organisation under public and political scrutiny. oAble to demonstrate effective leadership of teams and individuals oEffective people management skills oAble to communicate effectively with effectively and confidently with Board Members and senior managers when dealing with matters that are sensitive in nature Experience of working as a Company Secretary or in a senior governance role Broad in-depth experience of a management function such as finance or operational management. Knowledge and Skills oDetailed working knowledge of corporate governance legislation and best practice. oUnderstands the environment in which the Trust operates, its role in serving the public and patients, and its governance structure. oStrong sense of commitment to openness, honesty and high standards in undertaking the leadership role. Practices the highest levels of discretion oDetailed Knowledge of legal and regulatory requirements pertaining to Trust Boards oAble to think and act strategically and develop practical and creative solutions when dealing with issues oMethodical with high level organisational and administrative skills oHighly developed communications skills - interpersonal, facilitation, presentation and negotiation skills oAble to present well-reasoned and structured argument in order to influence and persuade others over whom the post holder may have no formal authority oA sound working knowledge of Microsoft Office tools, including WORD, PowerPoint, and Excel High level of IT skills - able to input, extract, manipulate and present data Personal Qualities and Skills oHigh degree of personal integrity and probity oGood political awareness oPersonal and professional demeanour that generates trust and confidence in others. oAble to work flexibly when required Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £55,690 to £62,682 a yearper annum plus HCA
Fixed Term Contract / Secondment - 30 hours per week A fantastic opportunity has arisen to join our People Team. We are looking for someone who has an interest in working within HR and potentially taking their first steps into a career in HR. You will become part of a well-established and supportive team, working alongside the Assistant People Advisor, People Advisors and People Business Partners whilst contributing to the delivery of an efficient and effective HR service through a professional, customer-focused approach. This is a busy role that offers an excellent opportunity to develop a range of administration skills in an HR role, as well as an understanding of the organisation. You will have the opportunity to learn from your HR colleagues and will be encouraged to rise to all challenges and opportunities available to you. Previous experience of working in an administration role within an Human Resources environment would be preferred, however it is not essential. We would welcome applications from candidates who can demonstrate transferrable skills along with excellent communication skills, be competent users in all Microsoft Office packages. You must be able to multitask and prioritise your workload. If you would like further information please contact Natasha Turner, Assistant People Relations Advisor or on or Donna Bounds, People Manager or on . Main duties of the job Provide a high quality andefficient HR administrative support to the HR Management Team and People Advisors which will include grievance, disciplinary, sicknesscasework and other HR related administration. Act as first point ofcontact for general HR issues and queries into the team and resolvingstraightforward queries in relation to a wide range of HR issues for example,terms and conditions, sickness, annual leave, pay, reward and benefits. All Livewell Southwest staff are expected to able and willing to work across a 7 day service. "please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility" Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity About us Before making a formal application, we would recommend that applicants who are interested to call the recruiting manager for an informal conversation about the role as this can give insight into the job they are applying for. Livewell Southwest prides itself in a values-based approach which attracts and recruits on the basis that an individual's values and behaviours align with the values of the organisation' "please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility" Livewell Southwest values its staff and makes investment in their development a priority. Currently we offer: Protected CPD time for registered staff Various development pathways for unregistered and registered staff Leadership and mentoring programmes Ongoing regular training packages for all staff Access and funding for training including Care Certificate, Assistant Practitioners Course and Scholarship Into Nurse Training Robust Preceptorship A bespoke induction programme Relocation package may be considered for the right candidate for certain roles Existing members of the NHS Pension Scheme can continue their membership when they join the organisation. Job responsibilities HR Administration Deal with routine enquiries coming intothe department either from colleagues, managers, other health organisations andoutside agencies and pass to relevant person if not able to resolve. Collate information/reportsfor HR meetings using template formats, the content of which will be sensitiveand confidential in nature. Arrange employee relationsmeetings/panels in line with policies and procedures ensuring relevanttimeframes and deadlines are met Support and maintain the administrationof staff benefits including the processing of salary sacrifice schemes applications Manage the Retirement Award applicationsprocess. Support and maintain the administrationof Professional Registration records to ensure eligibility to work as a trained professional is maintained. Use information systems to create spreadsheets/databasesfrom ESR and other systems. Action Appointment, Change and Leavers Formsensuring that the forms are correctly completed and forwarded to PayrollProvider. Arrange meetings, issues agenda andpapers in a timely manner and minute take at meetings using transcriptionservice available. Maintain HR intranet pages keepingrelevant information including forms, guidance and policies up to date in atimely manner. Employee Relations/PeopleManagement Act as first point ofcontact for general HR issues and queries into the team resolvingstraightforward queries in relation to a wide range of HR issues such as thoserelating to terms and conditions, including such matters as annual leaveentitlement, sickness, pay and employee benefits. Provide advice on straightforward HR queries tomanagers across all business areas or where appropriate, signposting to the appropriate HR teammember. Queries may be of a sensitivenature. Policies and Procedures Beproactive and contribute ideas for improvement in the way the service isdelivered. Becompliant with the General Data Protection Regulations and record managementpolicies and procedures with reference to confidentiality and safeguardingissues. Ableto work on own initiative, prioritising work within defined policies andprocedures to set timescales. Other Responsibilities To promote and provide advice and guidance on Equality andDiversity issues as they relate to people management and in the context of theservices supported. To handle sensitive and confidential information accordingto the provisions of data security regulations, Information Governance and DataProtection. Participate in continuous professional development. Undertake other duties commensurate to the roleand banding of the post. COMMUNICATIONS ANDRELATIONSHIPS Maintain and build upon effective internal/externalworking relationships, to contribute to a whole system approach and jointworking with key stakeholders e.g. managers,employees, team members, trade unions, professional associations and externalorganisations PHYSICAL DEMANDSOF THE JOB Frequent sitting & standing.Inputting at a keyboard for most of day, frequent light effort to lift, sort& file case notes. May have to occasionally movepresentation equipment and office supplies. Frequent concentration is required wheninputting into systems, typing documents, making appointments & processingrecords with a need to ensure accuracy. The work is usually predictable butthere may be interruptions from telephone calls, visitors and staff &occasionally imposed deadlines. Exposure to service users who mayexhibit difficult & challenging behaviours is rare/occasional. Person Specification Specific skills Demonstrate a strong customer focus Good written and oral communications skills Flexible approach Able to demonstrate tact, integrity and discretion when working with confidential matters Ability to use initiative and be resourceful Ability to prioritise workload and meet deadlines Knowledge Working knowledge of Microsoft Office including Word and Excel Understanding of confidentiality & data protection act. Able to build effective working relationships with customers and colleagues/staff Qualifications Educated to Vocational Level 3 (NVQ3) in Business Administration or equivalent level of qualifications or significant equivalent previous knowledge & experience 5 GCSEs grade A-C including Maths and English or equivalent Experience Experience of using all Microsoft Packages Experience of working in an admin environment Experience of HR administrative and HR procedural work Experience of working in a team Experience of dealing with customers Experience of working in a health or social care office environment. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Part-time,Job share,Flexible working,Home or remote working
Jan 13, 2026
Full time
Fixed Term Contract / Secondment - 30 hours per week A fantastic opportunity has arisen to join our People Team. We are looking for someone who has an interest in working within HR and potentially taking their first steps into a career in HR. You will become part of a well-established and supportive team, working alongside the Assistant People Advisor, People Advisors and People Business Partners whilst contributing to the delivery of an efficient and effective HR service through a professional, customer-focused approach. This is a busy role that offers an excellent opportunity to develop a range of administration skills in an HR role, as well as an understanding of the organisation. You will have the opportunity to learn from your HR colleagues and will be encouraged to rise to all challenges and opportunities available to you. Previous experience of working in an administration role within an Human Resources environment would be preferred, however it is not essential. We would welcome applications from candidates who can demonstrate transferrable skills along with excellent communication skills, be competent users in all Microsoft Office packages. You must be able to multitask and prioritise your workload. If you would like further information please contact Natasha Turner, Assistant People Relations Advisor or on or Donna Bounds, People Manager or on . Main duties of the job Provide a high quality andefficient HR administrative support to the HR Management Team and People Advisors which will include grievance, disciplinary, sicknesscasework and other HR related administration. Act as first point ofcontact for general HR issues and queries into the team and resolvingstraightforward queries in relation to a wide range of HR issues for example,terms and conditions, sickness, annual leave, pay, reward and benefits. All Livewell Southwest staff are expected to able and willing to work across a 7 day service. "please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility" Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity About us Before making a formal application, we would recommend that applicants who are interested to call the recruiting manager for an informal conversation about the role as this can give insight into the job they are applying for. Livewell Southwest prides itself in a values-based approach which attracts and recruits on the basis that an individual's values and behaviours align with the values of the organisation' "please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility" Livewell Southwest values its staff and makes investment in their development a priority. Currently we offer: Protected CPD time for registered staff Various development pathways for unregistered and registered staff Leadership and mentoring programmes Ongoing regular training packages for all staff Access and funding for training including Care Certificate, Assistant Practitioners Course and Scholarship Into Nurse Training Robust Preceptorship A bespoke induction programme Relocation package may be considered for the right candidate for certain roles Existing members of the NHS Pension Scheme can continue their membership when they join the organisation. Job responsibilities HR Administration Deal with routine enquiries coming intothe department either from colleagues, managers, other health organisations andoutside agencies and pass to relevant person if not able to resolve. Collate information/reportsfor HR meetings using template formats, the content of which will be sensitiveand confidential in nature. Arrange employee relationsmeetings/panels in line with policies and procedures ensuring relevanttimeframes and deadlines are met Support and maintain the administrationof staff benefits including the processing of salary sacrifice schemes applications Manage the Retirement Award applicationsprocess. Support and maintain the administrationof Professional Registration records to ensure eligibility to work as a trained professional is maintained. Use information systems to create spreadsheets/databasesfrom ESR and other systems. Action Appointment, Change and Leavers Formsensuring that the forms are correctly completed and forwarded to PayrollProvider. Arrange meetings, issues agenda andpapers in a timely manner and minute take at meetings using transcriptionservice available. Maintain HR intranet pages keepingrelevant information including forms, guidance and policies up to date in atimely manner. Employee Relations/PeopleManagement Act as first point ofcontact for general HR issues and queries into the team resolvingstraightforward queries in relation to a wide range of HR issues such as thoserelating to terms and conditions, including such matters as annual leaveentitlement, sickness, pay and employee benefits. Provide advice on straightforward HR queries tomanagers across all business areas or where appropriate, signposting to the appropriate HR teammember. Queries may be of a sensitivenature. Policies and Procedures Beproactive and contribute ideas for improvement in the way the service isdelivered. Becompliant with the General Data Protection Regulations and record managementpolicies and procedures with reference to confidentiality and safeguardingissues. Ableto work on own initiative, prioritising work within defined policies andprocedures to set timescales. Other Responsibilities To promote and provide advice and guidance on Equality andDiversity issues as they relate to people management and in the context of theservices supported. To handle sensitive and confidential information accordingto the provisions of data security regulations, Information Governance and DataProtection. Participate in continuous professional development. Undertake other duties commensurate to the roleand banding of the post. COMMUNICATIONS ANDRELATIONSHIPS Maintain and build upon effective internal/externalworking relationships, to contribute to a whole system approach and jointworking with key stakeholders e.g. managers,employees, team members, trade unions, professional associations and externalorganisations PHYSICAL DEMANDSOF THE JOB Frequent sitting & standing.Inputting at a keyboard for most of day, frequent light effort to lift, sort& file case notes. May have to occasionally movepresentation equipment and office supplies. Frequent concentration is required wheninputting into systems, typing documents, making appointments & processingrecords with a need to ensure accuracy. The work is usually predictable butthere may be interruptions from telephone calls, visitors and staff &occasionally imposed deadlines. Exposure to service users who mayexhibit difficult & challenging behaviours is rare/occasional. Person Specification Specific skills Demonstrate a strong customer focus Good written and oral communications skills Flexible approach Able to demonstrate tact, integrity and discretion when working with confidential matters Ability to use initiative and be resourceful Ability to prioritise workload and meet deadlines Knowledge Working knowledge of Microsoft Office including Word and Excel Understanding of confidentiality & data protection act. Able to build effective working relationships with customers and colleagues/staff Qualifications Educated to Vocational Level 3 (NVQ3) in Business Administration or equivalent level of qualifications or significant equivalent previous knowledge & experience 5 GCSEs grade A-C including Maths and English or equivalent Experience Experience of using all Microsoft Packages Experience of working in an admin environment Experience of HR administrative and HR procedural work Experience of working in a team Experience of dealing with customers Experience of working in a health or social care office environment. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Part-time,Job share,Flexible working,Home or remote working
Safety Management System (SMS) Data Administrator Safety Management System (SMS) Data Administrator The Role Job title: Safety Management System (SMS) Data Administrator Location: Hurn, Bournemouth Competitive salary + benefits includingup to 12% matching pension contributions, bonus incentives, discounted PMI, electric car scheme, tech vouchers, wellbeing programmes and much more. The Role We are currently recruiting for an experienced Data Administrator to join our Aviation Safety department within our Flight Operations function. The Safety Management System (SMS) Data Administrator role reports to the Aviation Safety Manager and is responsible for providing data administration/management support to ensure the effective running of the Draken Europe Safety Management System including the Occurrence Reporting database (AQD), associated processes and procedures Key Responsibilities Focal Point for the Draken Europe Occurrence Management System Maintenance, management and administration of the Safety/Compliance Database (AQD). Managing the reporting of relevant Regulatory Reportable Occurrences (ECCAIRS & ASIMS) to the National Authorities within defined timescales and ensuring that updates, through to closure, are appropriately managed. Production of standing and ad-hoc related reports to meet business requirements. Develop and manage processes to ensure that data and information is available to support key SMS meetings (Daily Risk Assessment Meeting (DRAM), Occurrence Review Meeting (ORM), Safety Review Boards (SRB) and Safety Action Groups (SAG . Provision of administrative support for SMS Training Provision of Safety Management support, as required, to the internal and external audit programme. Provision of Safety & Compliance Database (AQD) Training as required. Work closely with Aviation Safety Advisors to ensure the efficient, accurate and coherent daily upkeep of the Safety Database (AQD), associated data input/output activity and monitoring of associated standards and processes Special Conditions Ad Hoc / Out-of-Hours work during urgent / unforeseen business requirements. Domestic / International travel as required. Any other duties that are reasonably requested by management within the capability of the incumbent Experience / skills / qualifications Data management and database administration Experience & Qualifications Educated to A-Level Standard or suitable equivalent - Required. Experience in Data Handling/Management and associated tools (eg Excel) - Required. Experience in database administration preferably in a technical or Safety related environment - Essential. Experience with management of Civ/Mil Occurrence Reporting Systems (AQD, ASIMS, ECCAIRS etc) - Desirable (training can be provided). Understanding of Civ/Mil aviation regulations relating to Occurrence Reporting - Desirable (training can be provided). Experience of Safety Management Systems - Desirable (training can be provided). Personal Skill & Attributes Good verbal and written Communication Skills - Ability to interface with internal and external customers. Good Organizational and Time Management Skills, with the ability to achieve deadlines. Excellent Computer / IT skills - Competent in the use MS Office Software and other Company Software as required. Attention to detail and ability to spot errors in complex data. Maintain high levels of integrity, work ethic and confidentiality and use discretion appropriately. Self-motivated, assertive, resilient with the ability to hold their own. Continual Improvement mindset and appetite for process development Draken Europe offers exciting careers that matter. We believe that mission success does not start with the mission itself. It begins with our people. Draken also believes in fair reward and recognition for our employees. As such, we offer competitive salaries and a comprehensive benefits package including up to 12% matching pension contributions, bonus incentives, discounted PMI, electric car scheme, tech vouchers, wellbeing programmes and much more. Our employee values Draken is committed to eliminating unlawful and unfair discrimination and we celebrate the differences that a diverse workforce brings. A range of perspective and talent supports our values and drives our success, with a mix of voices generating better discussions, business decisions and outcomes for all. At all our sites internationally, every member of the Draken Europe team is accountable to ensure that we are all treated fairly and with respect. We are also an Armed Forces friendly organisation, and as part of our commitment to the Armed Forces Covenant, welcome applications from veterans and services spouses and partners who met the criteria in our job specifications. In line with our Disability Confident Commitments, we provide reasonable adjustments to facilitate our interview process, please liaise with us if any reasonable adjustments are required. About Us Whether it is adversarial support, electronic attack or customised rotary-wing training, we offer the most accurate and advanced readiness training in the industry. Our vast, differentiated fleet, cutting edge hardware and experienced instructors are engaged to help your mission take off. Being ready is not only a matter of when. But where. We provide services in the UK, US and across the NATO countries. Making sure that our allies can manoeuvre around defeat and prepare to prevail.
Jan 13, 2026
Full time
Safety Management System (SMS) Data Administrator Safety Management System (SMS) Data Administrator The Role Job title: Safety Management System (SMS) Data Administrator Location: Hurn, Bournemouth Competitive salary + benefits includingup to 12% matching pension contributions, bonus incentives, discounted PMI, electric car scheme, tech vouchers, wellbeing programmes and much more. The Role We are currently recruiting for an experienced Data Administrator to join our Aviation Safety department within our Flight Operations function. The Safety Management System (SMS) Data Administrator role reports to the Aviation Safety Manager and is responsible for providing data administration/management support to ensure the effective running of the Draken Europe Safety Management System including the Occurrence Reporting database (AQD), associated processes and procedures Key Responsibilities Focal Point for the Draken Europe Occurrence Management System Maintenance, management and administration of the Safety/Compliance Database (AQD). Managing the reporting of relevant Regulatory Reportable Occurrences (ECCAIRS & ASIMS) to the National Authorities within defined timescales and ensuring that updates, through to closure, are appropriately managed. Production of standing and ad-hoc related reports to meet business requirements. Develop and manage processes to ensure that data and information is available to support key SMS meetings (Daily Risk Assessment Meeting (DRAM), Occurrence Review Meeting (ORM), Safety Review Boards (SRB) and Safety Action Groups (SAG . Provision of administrative support for SMS Training Provision of Safety Management support, as required, to the internal and external audit programme. Provision of Safety & Compliance Database (AQD) Training as required. Work closely with Aviation Safety Advisors to ensure the efficient, accurate and coherent daily upkeep of the Safety Database (AQD), associated data input/output activity and monitoring of associated standards and processes Special Conditions Ad Hoc / Out-of-Hours work during urgent / unforeseen business requirements. Domestic / International travel as required. Any other duties that are reasonably requested by management within the capability of the incumbent Experience / skills / qualifications Data management and database administration Experience & Qualifications Educated to A-Level Standard or suitable equivalent - Required. Experience in Data Handling/Management and associated tools (eg Excel) - Required. Experience in database administration preferably in a technical or Safety related environment - Essential. Experience with management of Civ/Mil Occurrence Reporting Systems (AQD, ASIMS, ECCAIRS etc) - Desirable (training can be provided). Understanding of Civ/Mil aviation regulations relating to Occurrence Reporting - Desirable (training can be provided). Experience of Safety Management Systems - Desirable (training can be provided). Personal Skill & Attributes Good verbal and written Communication Skills - Ability to interface with internal and external customers. Good Organizational and Time Management Skills, with the ability to achieve deadlines. Excellent Computer / IT skills - Competent in the use MS Office Software and other Company Software as required. Attention to detail and ability to spot errors in complex data. Maintain high levels of integrity, work ethic and confidentiality and use discretion appropriately. Self-motivated, assertive, resilient with the ability to hold their own. Continual Improvement mindset and appetite for process development Draken Europe offers exciting careers that matter. We believe that mission success does not start with the mission itself. It begins with our people. Draken also believes in fair reward and recognition for our employees. As such, we offer competitive salaries and a comprehensive benefits package including up to 12% matching pension contributions, bonus incentives, discounted PMI, electric car scheme, tech vouchers, wellbeing programmes and much more. Our employee values Draken is committed to eliminating unlawful and unfair discrimination and we celebrate the differences that a diverse workforce brings. A range of perspective and talent supports our values and drives our success, with a mix of voices generating better discussions, business decisions and outcomes for all. At all our sites internationally, every member of the Draken Europe team is accountable to ensure that we are all treated fairly and with respect. We are also an Armed Forces friendly organisation, and as part of our commitment to the Armed Forces Covenant, welcome applications from veterans and services spouses and partners who met the criteria in our job specifications. In line with our Disability Confident Commitments, we provide reasonable adjustments to facilitate our interview process, please liaise with us if any reasonable adjustments are required. About Us Whether it is adversarial support, electronic attack or customised rotary-wing training, we offer the most accurate and advanced readiness training in the industry. Our vast, differentiated fleet, cutting edge hardware and experienced instructors are engaged to help your mission take off. Being ready is not only a matter of when. But where. We provide services in the UK, US and across the NATO countries. Making sure that our allies can manoeuvre around defeat and prepare to prevail.
Get Staffed Online Recruitment Limited
Gerrards Cross, Buckinghamshire
IFA Administrator Location: Gerrards Cross, Buckinghamshire SL9 8EB Position: Full-time (office based Gerrards Cross) Basic Salary: To £30k pa (DOE) Our client is seeking an experienced, enthusiastic Administrator to complement their existing team. The successful candidate will be confident in their ability to take ownership of their role and to provide support to their advisers, paraplanner and other team members. Ideal Candidate Whilst the role is varied it is best suited to an individual who can work on their own initiative and enjoys taking ownership and management of their own domain. The ideal candidate should be able to demonstrate a stable employment history and 2+ years experience within an IFA practice. A strong work ethic with the ability to prioritise and manage workload in a professional, timely manner and hit the ground running is a must. Key Responsibilities: Obtain illustrations, key features documentation, fund factsheets, KIIIDs and application forms from platforms/providers as required. Review meeting preparation produce valuations and ensure correct documentation is gathered (risk profiling, fact find, client agreements, etc.). Completion of product application forms, Trust documentation and new business submission (platforms). Monitoring and oversight of new business applications and fees. Issue client documentation to the client/product providers as appropriate. Perform electronic ID checks and ensure compliance documentation is present on file at each stage of the advice process. Issue signed letters of authority (LOA) and transfer of agency (TOA) to providers and obtain standard policy information. Update client policy records on receipt of information on intelligent office (Intelliflo). Accurately maintain clients personal details and update policy information and amendments, update fee expectations via Intelliflo and in-house databases. Deal with and respond to written, telephone and electronic general enquiries from IFAs, colleagues, clients and providers. Provide clients with timely and accurate information and obtain any new business information and existing policy information from clients where required. Maintaining relationships and contacts with providers to ensure a professional service. Deal with any resulting fee and commission queries from the finance team. To produce accurate, regular and ad-hoc client valuation schedules. Monthly loading of policy information onto their review software in advance of client reviews. Deal with encashment and withdrawal requests from existing client plans as instructed by the adviser and inform the client by email, where appropriate. Maintain internal logs of review dates, fees, pipeline cases and admin work. IFA diary management. To provide cover and carry out duties for other administrators in the team, in their absence. Experience and Skills Required: Currently employed for an IFA firm with 2+ years experience within a similar role. Conscientious and organised, with a strong work ethic. Willingness to learn and openness to being coached/mentored. Computer literate in Microsoft Office suite, platforms and back-office systems (Intelliflo essential). Excellent communication skills both written and verbal. Client centric approach. Good levels of regulatory and industry knowledge. High attention to detail and professionalism. Accurate data entry and record keeping skills. Benefits: They offer a competitive salary (dependant on experience) Workplace pension (Aviva) Westfield Health cash plan Career progression (exam support) and ability to take on higher level work Generous holiday entitlement 25 days plus UK Bank Holidays plus time off between Christmas and the New Year The Company Our client was established in 1983. Based in Gerrards Cross, they look after individuals, families and businesses in London, the home counties and across the UK. Building long-term relationships with their clients, they place great importance on understanding their individual requirements and tailoring solutions. As an independent firm they are client centric and offer a full range of financial planning solutions ensuring clients receive the best appropriate advice whatever their needs. The practice itself is a well-respected organisation. They are an equal opportunities employer promoting diversity, inclusive culture, promoting employee wellbeing and engagement. Their interview selection process is inclusive and free from discrimination. No agencies please.
Jan 13, 2026
Full time
IFA Administrator Location: Gerrards Cross, Buckinghamshire SL9 8EB Position: Full-time (office based Gerrards Cross) Basic Salary: To £30k pa (DOE) Our client is seeking an experienced, enthusiastic Administrator to complement their existing team. The successful candidate will be confident in their ability to take ownership of their role and to provide support to their advisers, paraplanner and other team members. Ideal Candidate Whilst the role is varied it is best suited to an individual who can work on their own initiative and enjoys taking ownership and management of their own domain. The ideal candidate should be able to demonstrate a stable employment history and 2+ years experience within an IFA practice. A strong work ethic with the ability to prioritise and manage workload in a professional, timely manner and hit the ground running is a must. Key Responsibilities: Obtain illustrations, key features documentation, fund factsheets, KIIIDs and application forms from platforms/providers as required. Review meeting preparation produce valuations and ensure correct documentation is gathered (risk profiling, fact find, client agreements, etc.). Completion of product application forms, Trust documentation and new business submission (platforms). Monitoring and oversight of new business applications and fees. Issue client documentation to the client/product providers as appropriate. Perform electronic ID checks and ensure compliance documentation is present on file at each stage of the advice process. Issue signed letters of authority (LOA) and transfer of agency (TOA) to providers and obtain standard policy information. Update client policy records on receipt of information on intelligent office (Intelliflo). Accurately maintain clients personal details and update policy information and amendments, update fee expectations via Intelliflo and in-house databases. Deal with and respond to written, telephone and electronic general enquiries from IFAs, colleagues, clients and providers. Provide clients with timely and accurate information and obtain any new business information and existing policy information from clients where required. Maintaining relationships and contacts with providers to ensure a professional service. Deal with any resulting fee and commission queries from the finance team. To produce accurate, regular and ad-hoc client valuation schedules. Monthly loading of policy information onto their review software in advance of client reviews. Deal with encashment and withdrawal requests from existing client plans as instructed by the adviser and inform the client by email, where appropriate. Maintain internal logs of review dates, fees, pipeline cases and admin work. IFA diary management. To provide cover and carry out duties for other administrators in the team, in their absence. Experience and Skills Required: Currently employed for an IFA firm with 2+ years experience within a similar role. Conscientious and organised, with a strong work ethic. Willingness to learn and openness to being coached/mentored. Computer literate in Microsoft Office suite, platforms and back-office systems (Intelliflo essential). Excellent communication skills both written and verbal. Client centric approach. Good levels of regulatory and industry knowledge. High attention to detail and professionalism. Accurate data entry and record keeping skills. Benefits: They offer a competitive salary (dependant on experience) Workplace pension (Aviva) Westfield Health cash plan Career progression (exam support) and ability to take on higher level work Generous holiday entitlement 25 days plus UK Bank Holidays plus time off between Christmas and the New Year The Company Our client was established in 1983. Based in Gerrards Cross, they look after individuals, families and businesses in London, the home counties and across the UK. Building long-term relationships with their clients, they place great importance on understanding their individual requirements and tailoring solutions. As an independent firm they are client centric and offer a full range of financial planning solutions ensuring clients receive the best appropriate advice whatever their needs. The practice itself is a well-respected organisation. They are an equal opportunities employer promoting diversity, inclusive culture, promoting employee wellbeing and engagement. Their interview selection process is inclusive and free from discrimination. No agencies please.
