ServiceNow Consultants - Remote (UK) Salary: 45,000 - 95,000 (dependent on experience) Must be eligible for security clearance Are you a ServiceNow Consultant or Developer with experience in GRC, IRM, or SecOps modules, looking for your next career challenge? Our client, a rapidly growing technology and services company, is seeking talented individuals to join their team as Senior, Lead, or Principal Consultants, depending on your expertise. You will be client facing in this role and be confident at building strong relationships between our client and their Dutch customers. What's on offer? Remote working with some client travel Competitive salaries ranging from 45,000 to 95,000 (depending on experience). A dynamic, supportive environment where innovation and collaboration thrive. Benefits including a pension scheme, healthcare, work-from-home allowances, and 25+ days of annual leave. What you'll do: Lead ServiceNow client implementations across the EMEA region, ensuring alignment with best practices and the Now Create methodology. Conduct client-facing design workshops (onsite and remote), translating business needs into user-friendly solutions. Tackle complex client challenges with sustainable ServiceNow solutions. Develop and deliver ServiceNow implementations using JavaScript, including scripting for Business Rules, Client Scripts, and UI Actions. Mentor junior consultants and lead agile teams to deliver outstanding results. What we're looking for: Proven consulting experience in client-facing roles, delivering multiple ServiceNow projects. Expertise in at least one ServiceNow core module, such as SecOps, GRC Risk & Compliance, Vendor Risk, or Audit Management. Certified ServiceNow Implementation Specialist and/or System Administrator. Strong technical skills and the ability to create custom ServiceNow solutions. Excellent communication and presentation skills, confident in both virtual and in-person client settings Why join? This is a fantastic opportunity to work in a scale-up environment where you'll enhance your ServiceNow expertise while contributing to cutting-edge projects in data privacy, risk, compliance, and security. Ready to take your ServiceNow career to the next level? Apply now to learn more about this exciting opportunity! Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jan 22, 2025
Full time
ServiceNow Consultants - Remote (UK) Salary: 45,000 - 95,000 (dependent on experience) Must be eligible for security clearance Are you a ServiceNow Consultant or Developer with experience in GRC, IRM, or SecOps modules, looking for your next career challenge? Our client, a rapidly growing technology and services company, is seeking talented individuals to join their team as Senior, Lead, or Principal Consultants, depending on your expertise. You will be client facing in this role and be confident at building strong relationships between our client and their Dutch customers. What's on offer? Remote working with some client travel Competitive salaries ranging from 45,000 to 95,000 (depending on experience). A dynamic, supportive environment where innovation and collaboration thrive. Benefits including a pension scheme, healthcare, work-from-home allowances, and 25+ days of annual leave. What you'll do: Lead ServiceNow client implementations across the EMEA region, ensuring alignment with best practices and the Now Create methodology. Conduct client-facing design workshops (onsite and remote), translating business needs into user-friendly solutions. Tackle complex client challenges with sustainable ServiceNow solutions. Develop and deliver ServiceNow implementations using JavaScript, including scripting for Business Rules, Client Scripts, and UI Actions. Mentor junior consultants and lead agile teams to deliver outstanding results. What we're looking for: Proven consulting experience in client-facing roles, delivering multiple ServiceNow projects. Expertise in at least one ServiceNow core module, such as SecOps, GRC Risk & Compliance, Vendor Risk, or Audit Management. Certified ServiceNow Implementation Specialist and/or System Administrator. Strong technical skills and the ability to create custom ServiceNow solutions. Excellent communication and presentation skills, confident in both virtual and in-person client settings Why join? This is a fantastic opportunity to work in a scale-up environment where you'll enhance your ServiceNow expertise while contributing to cutting-edge projects in data privacy, risk, compliance, and security. Ready to take your ServiceNow career to the next level? Apply now to learn more about this exciting opportunity! Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
ServiceNow Consultants - Remote (UK) Salary: £45,000 - £95,000 (dependent on experience) *Must be eligible for security clearance* Are you a ServiceNow Consultant or Developer with experience in GRC, IRM, or SecOps modules, looking for your next career challenge? Our client, a rapidly growing technology and services company, is seeking talented individuals to join their team as Senior, Lead, or Principal Consultants, depending on your expertise. You will be client facing in this role and be confident at building strong relationships between our client and their Dutch customers. What's on offer? Remote working with some client travel Competitive salaries ranging from £45,000 to £95,000 (depending on experience). A dynamic, supportive environment where innovation and collaboration thrive. Benefits including a pension scheme, healthcare, work-from-home allowances, and 25+ days of annual leave. What you'll do: Lead ServiceNow client implementations across the EMEA region, ensuring alignment with best practices and the Now Create methodology. Conduct client-facing design workshops (onsite and remote), translating business needs into user-friendly solutions. Tackle complex client challenges with sustainable ServiceNow solutions. Develop and deliver ServiceNow implementations using JavaScript, including Scripting for Business Rules, Client Scripts, and UI Actions. Mentor junior consultants and lead agile teams to deliver outstanding results. What we're looking for: Proven consulting experience in client-facing roles, delivering multiple ServiceNow projects. Expertise in at least one ServiceNow core module, such as SecOps, GRC Risk & Compliance, Vendor Risk, or Audit Management. Certified ServiceNow Implementation Specialist and/or System Administrator. Strong technical skills and the ability to create custom ServiceNow solutions. Excellent communication and presentation skills, confident in both virtual and in-person client settings Why join? This is a fantastic opportunity to work in a scale-up environment where you'll enhance your ServiceNow expertise while contributing to cutting-edge projects in data privacy, risk, compliance, and security. Ready to take your ServiceNow career to the next level? Apply now to learn more about this exciting opportunity! Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jan 22, 2025
Full time
ServiceNow Consultants - Remote (UK) Salary: £45,000 - £95,000 (dependent on experience) *Must be eligible for security clearance* Are you a ServiceNow Consultant or Developer with experience in GRC, IRM, or SecOps modules, looking for your next career challenge? Our client, a rapidly growing technology and services company, is seeking talented individuals to join their team as Senior, Lead, or Principal Consultants, depending on your expertise. You will be client facing in this role and be confident at building strong relationships between our client and their Dutch customers. What's on offer? Remote working with some client travel Competitive salaries ranging from £45,000 to £95,000 (depending on experience). A dynamic, supportive environment where innovation and collaboration thrive. Benefits including a pension scheme, healthcare, work-from-home allowances, and 25+ days of annual leave. What you'll do: Lead ServiceNow client implementations across the EMEA region, ensuring alignment with best practices and the Now Create methodology. Conduct client-facing design workshops (onsite and remote), translating business needs into user-friendly solutions. Tackle complex client challenges with sustainable ServiceNow solutions. Develop and deliver ServiceNow implementations using JavaScript, including Scripting for Business Rules, Client Scripts, and UI Actions. Mentor junior consultants and lead agile teams to deliver outstanding results. What we're looking for: Proven consulting experience in client-facing roles, delivering multiple ServiceNow projects. Expertise in at least one ServiceNow core module, such as SecOps, GRC Risk & Compliance, Vendor Risk, or Audit Management. Certified ServiceNow Implementation Specialist and/or System Administrator. Strong technical skills and the ability to create custom ServiceNow solutions. Excellent communication and presentation skills, confident in both virtual and in-person client settings Why join? This is a fantastic opportunity to work in a scale-up environment where you'll enhance your ServiceNow expertise while contributing to cutting-edge projects in data privacy, risk, compliance, and security. Ready to take your ServiceNow career to the next level? Apply now to learn more about this exciting opportunity! Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. The Role The Head of Infrastructure & Hybrid Cloud is a role reporting to the Director of Global IT Operations in the IT division. You will lead the management of our IT infrastructure across multiple sites and regions, ensuring the seamless operation, security, and scalability of all IT systems, networks, and cloud services. You will manage a team of IT professionals, collaborate with internal departments, and partner with external vendors to ensure that the infrastructure supports the business's evolving needs and strategic goals. Key accountabilities Strategic Planning & Leadership Shape the strategic roadmap for Infrastructure & Hybrid Cloud projects aligned with our goals. Manage our multi-site infrastructure across regions, ensuring consistency, reliability, and scalability. Lead a team of network engineers, system administrators, and IT support staff. Network & Systems Management Oversee the design, implementation, and maintenance of our network infrastructure. Ensure the stability, performance, and security of all IT systems, platforms, and tools. Implement best practices for monitoring, maintaining, and upgrading IT systems and networks. Oversee Hybrid Cloud infrastructure and ensure optimal performance and scalability, including the migration of on-premise systems to cloud-based environments where appropriate. Manage data centre operations, ensuring high availability, disaster recovery, and business continuity. Security & Compliance Establish governance frameworks, policies, and standards to ensure compliance with regulatory requirements, data security protocols, and industry best practices. Monitor and enforce adherence to governance policies, addressing any compliance issues or security vulnerabilities to safeguard the integrity of our data. Oversee Risk Management, Vulnerability Assessments, and Major Incident response efforts. Manage relationships with technology vendors, service providers, consultants and associated contracts to ensure the delivery of Infrastructure & Hybrid Cloud solutions and services. Develop and control the annual budgets for the Infrastructure & Hybrid Cloud team. Project Management Lead infrastructure-related projects, from planning through to execution, ensuring deadlines and budgets are met. Collaborate with other teams to identify infrastructure needs and design solutions that support business operations and growth. Define key performance indicators (KPIs) and metrics to measure the effectiveness of Infrastructure & Hybrid Cloud projects. Key Relationships End Users Global IT Operations Organization Information Security PMO Business Stakeholders What you bring to the role Degree or equivalent in Computer Science or in a related field. Minimum 15 years of IT experience with at least 5 years in a leadership role responsible for leading global teams. Experience managing large multi-site IT infrastructure in a global or group-level environment. Experience in merger, acquisition, or divestiture, including due diligence, day 1 readiness, and integration/carve-out execution. Technical expertise in networking, cloud services (AWS, Azure, etc.), data centres, and server architecture. Knowledge of industry best practices in IT security, data protection, and compliance standards. Experience with virtualization technologies, storage management, and disaster recovery planning. Certifications such as ITIL, Cisco (CCNA/CCNP), Microsoft (MCSE), or equivalent is desirable. Knowledge of the ITIL Service Management Framework and ServiceNow ITSM platform. Organized, ability to plan for short, medium and long-term goals. Excellent analytical, problem-solving and decision-making skills. Can manage, inspire, and develop IT teams across multiple regions. Can align IT infrastructure with broader company goals. Strong verbal and written communication skills to engage with stakeholders at all levels. Can manage and negotiate with third-party vendors. Package and benefits Great compensation package Company bonus scheme Company pension plan Private health insurance Life assurance Cycle to work scheme
Jan 22, 2025
Full time
At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. The Role The Head of Infrastructure & Hybrid Cloud is a role reporting to the Director of Global IT Operations in the IT division. You will lead the management of our IT infrastructure across multiple sites and regions, ensuring the seamless operation, security, and scalability of all IT systems, networks, and cloud services. You will manage a team of IT professionals, collaborate with internal departments, and partner with external vendors to ensure that the infrastructure supports the business's evolving needs and strategic goals. Key accountabilities Strategic Planning & Leadership Shape the strategic roadmap for Infrastructure & Hybrid Cloud projects aligned with our goals. Manage our multi-site infrastructure across regions, ensuring consistency, reliability, and scalability. Lead a team of network engineers, system administrators, and IT support staff. Network & Systems Management Oversee the design, implementation, and maintenance of our network infrastructure. Ensure the stability, performance, and security of all IT systems, platforms, and tools. Implement best practices for monitoring, maintaining, and upgrading IT systems and networks. Oversee Hybrid Cloud infrastructure and ensure optimal performance and scalability, including the migration of on-premise systems to cloud-based environments where appropriate. Manage data centre operations, ensuring high availability, disaster recovery, and business continuity. Security & Compliance Establish governance frameworks, policies, and standards to ensure compliance with regulatory requirements, data security protocols, and industry best practices. Monitor and enforce adherence to governance policies, addressing any compliance issues or security vulnerabilities to safeguard the integrity of our data. Oversee Risk Management, Vulnerability Assessments, and Major Incident response efforts. Manage relationships with technology vendors, service providers, consultants and associated contracts to ensure the delivery of Infrastructure & Hybrid Cloud solutions and services. Develop and control the annual budgets for the Infrastructure & Hybrid Cloud team. Project Management Lead infrastructure-related projects, from planning through to execution, ensuring deadlines and budgets are met. Collaborate with other teams to identify infrastructure needs and design solutions that support business operations and growth. Define key performance indicators (KPIs) and metrics to measure the effectiveness of Infrastructure & Hybrid Cloud projects. Key Relationships End Users Global IT Operations Organization Information Security PMO Business Stakeholders What you bring to the role Degree or equivalent in Computer Science or in a related field. Minimum 15 years of IT experience with at least 5 years in a leadership role responsible for leading global teams. Experience managing large multi-site IT infrastructure in a global or group-level environment. Experience in merger, acquisition, or divestiture, including due diligence, day 1 readiness, and integration/carve-out execution. Technical expertise in networking, cloud services (AWS, Azure, etc.), data centres, and server architecture. Knowledge of industry best practices in IT security, data protection, and compliance standards. Experience with virtualization technologies, storage management, and disaster recovery planning. Certifications such as ITIL, Cisco (CCNA/CCNP), Microsoft (MCSE), or equivalent is desirable. Knowledge of the ITIL Service Management Framework and ServiceNow ITSM platform. Organized, ability to plan for short, medium and long-term goals. Excellent analytical, problem-solving and decision-making skills. Can manage, inspire, and develop IT teams across multiple regions. Can align IT infrastructure with broader company goals. Strong verbal and written communication skills to engage with stakeholders at all levels. Can manage and negotiate with third-party vendors. Package and benefits Great compensation package Company bonus scheme Company pension plan Private health insurance Life assurance Cycle to work scheme
Whether you re looking to refresh your routine, embrace something new, or bring a touch of joy to each day, let s make working together not just wonderful, but truly unforgettable. Ready to have some fun? Welcome to life at UP3. Working shouldn't be painful and our amazing & inspiring Founders Ruth & Matt, alongside our brilliant team have built a culture that puts you and your wellbeing first. We care about your happiness. We get it. When we are happy we make better decisions, and happy people at UP3 means better outcomes for our customers. And this is why we ve worked hard to ensure that our fabulous team is happy, thriving, supported, developed & respected. If you re ready to inspire, innovate, and make a real difference, this is your chance to step into a role where your ideas matter, your commitment is celebrated, and together, we ll make 2025 nothing short of amazing. Let s do this! We are truly a Great Place To Work: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Welcome to UP3 We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants Do the right thing by the customer. Always. No room for egos, politics or gossip We're a team. Take pride in sharing what you know If you see something that needs doing, roll up your sleeves and get it done Remember, at some point, you did something for the first time Do we sound like a place you d be happy in? If so, we d love to tap into your passion & success for growing revenue in the ServiceNow cloud computing / managed services space. Enterprise Account Manager Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build strategic relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our customers get the absolute best out of their investment in ServiceNow and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer accounts. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our customers smiling. You ll also be on the lookout for growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our talented teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. 3-4 years Sales Account Management expertise within an Enterprise Tech solutions business / vendor (ServiceNow experience would be amazing). Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a brilliant salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base salary £125,000 OTE+ Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments. Flexible Working We know people thrive when they re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need. Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Love UP3. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 22, 2025
Full time
Whether you re looking to refresh your routine, embrace something new, or bring a touch of joy to each day, let s make working together not just wonderful, but truly unforgettable. Ready to have some fun? Welcome to life at UP3. Working shouldn't be painful and our amazing & inspiring Founders Ruth & Matt, alongside our brilliant team have built a culture that puts you and your wellbeing first. We care about your happiness. We get it. When we are happy we make better decisions, and happy people at UP3 means better outcomes for our customers. And this is why we ve worked hard to ensure that our fabulous team is happy, thriving, supported, developed & respected. If you re ready to inspire, innovate, and make a real difference, this is your chance to step into a role where your ideas matter, your commitment is celebrated, and together, we ll make 2025 nothing short of amazing. Let s do this! We are truly a Great Place To Work: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Welcome to UP3 We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants Do the right thing by the customer. Always. No room for egos, politics or gossip We're a team. Take pride in sharing what you know If you see something that needs doing, roll up your sleeves and get it done Remember, at some point, you did something for the first time Do we sound like a place you d be happy in? If so, we d love to tap into your passion & success for growing revenue in the ServiceNow cloud computing / managed services space. Enterprise Account Manager Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build strategic relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our customers get the absolute best out of their investment in ServiceNow and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer accounts. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our customers smiling. You ll also be on the lookout for growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our talented teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. 3-4 years Sales Account Management expertise within an Enterprise Tech solutions business / vendor (ServiceNow experience would be amazing). Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a brilliant salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base salary £125,000 OTE+ Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments. Flexible Working We know people thrive when they re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need. Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Love UP3. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Senior Technical Project Manager London - Hybrid £65,000 - £70,000 VIQU have partnered with a prominent technology provider supporting leading businesses in the media sector, offering advanced solutions across creative industries. They are seeking a Senior Technical Project Manager to join their operations team and work on infrastructure-focused projects. Given the relatively small size of the PMO function, they are looking for a proactive individual who is comfortable with taking a hands-on approach, engaging with the detailed aspects of each project, and working within a more intimate delivery environment. The Senior Technical Project Manager will gather and define project requirements, collaborate with cross-functional teams to understand their systems, and develop detailed project timelines. The role also involves leading workshops to address process issues, preparing progress reports, managing financial tracking, and establishing metrics to measure project success. Key responsibilities of the Senior Technical Project Manager: Lead projects within defined constraints for scope, budget, timeline, and risk. Draft requirements, create schedules, run workshops, and define success metrics. Manage budgets, track costs, and report financial performance. Resolve operational issues by engaging stakeholders and delivering solutions. Create clear, impactful reports and visual summaries for diverse audiences. Work with IT systems (e.g., Salesforce) to enhance processes and designs. Collaborate with internal teams and external partners to drive project delivery. Key requirements of the Senior Technical Project Manager: Extensive experience in IT infrastructure-focused project management. Proven ability to work effectively within a small PMO environment. Expertise in delivering projects using the Waterfall methodology. Advanced proficiency with project management tools, including Excel/Google Sheets, MS Project, and JIRA. Strong skills in using diagramming tools such as MS Visio and Lucidchart. Familiarity with CRM platforms, such as Salesforce, Zendesk, and ServiceNow. Prince2 Practitioner or equivalent qualification To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Katie Dark on (url removed) If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and Senior Technical Project Manager London - Hybrid £65,000 - £70,000
Jan 22, 2025
Full time
Senior Technical Project Manager London - Hybrid £65,000 - £70,000 VIQU have partnered with a prominent technology provider supporting leading businesses in the media sector, offering advanced solutions across creative industries. They are seeking a Senior Technical Project Manager to join their operations team and work on infrastructure-focused projects. Given the relatively small size of the PMO function, they are looking for a proactive individual who is comfortable with taking a hands-on approach, engaging with the detailed aspects of each project, and working within a more intimate delivery environment. The Senior Technical Project Manager will gather and define project requirements, collaborate with cross-functional teams to understand their systems, and develop detailed project timelines. The role also involves leading workshops to address process issues, preparing progress reports, managing financial tracking, and establishing metrics to measure project success. Key responsibilities of the Senior Technical Project Manager: Lead projects within defined constraints for scope, budget, timeline, and risk. Draft requirements, create schedules, run workshops, and define success metrics. Manage budgets, track costs, and report financial performance. Resolve operational issues by engaging stakeholders and delivering solutions. Create clear, impactful reports and visual summaries for diverse audiences. Work with IT systems (e.g., Salesforce) to enhance processes and designs. Collaborate with internal teams and external partners to drive project delivery. Key requirements of the Senior Technical Project Manager: Extensive experience in IT infrastructure-focused project management. Proven ability to work effectively within a small PMO environment. Expertise in delivering projects using the Waterfall methodology. Advanced proficiency with project management tools, including Excel/Google Sheets, MS Project, and JIRA. Strong skills in using diagramming tools such as MS Visio and Lucidchart. Familiarity with CRM platforms, such as Salesforce, Zendesk, and ServiceNow. Prince2 Practitioner or equivalent qualification To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Katie Dark on (url removed) If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and Senior Technical Project Manager London - Hybrid £65,000 - £70,000
(Apply online only) DOE 6 month contract with view to extend Outside IR35 Hybrid Working Urgent requirement for an experience ServiceNow Consultant to join a global organisation at an exciting time. As the successful candidate, you'll be leading an international team of ServiceNow administrators and developers, across various location, taking on a lead technical role within critical projects. Start date: ASAP Skills & Experience: ServiceNow platform and capabilities Azure platform ITIL / ITSM Agile/Scrum/Waterfall Ability to write code or script Experience with system integrations & API management If this spikes any interest, please apply or call Craig Russell for more information.
Jan 21, 2025
Contractor
(Apply online only) DOE 6 month contract with view to extend Outside IR35 Hybrid Working Urgent requirement for an experience ServiceNow Consultant to join a global organisation at an exciting time. As the successful candidate, you'll be leading an international team of ServiceNow administrators and developers, across various location, taking on a lead technical role within critical projects. Start date: ASAP Skills & Experience: ServiceNow platform and capabilities Azure platform ITIL / ITSM Agile/Scrum/Waterfall Ability to write code or script Experience with system integrations & API management If this spikes any interest, please apply or call Craig Russell for more information.
Lead ServiceNow Consultant Location: Cambridge London Employment type: Full-time regular The Job AVEVA is expanding the applications team focused on the ServiceNow platform. You will be responsible for analysing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. You will also collaborate on the design and implementation of a platform operating model that improves the likelihood of successful go-lives and end-user adoption. Additionally, you will provide technical evaluation of strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices. You will analyse existing ServiceNow modules, integrations, and formulate logic for additional stability to add new integrations & modules. You will devise logical procedures, prepare flowcharts, perform coding & test/debug programs, and provide input for documentation of new or existing needs. Responsibilities: Lead the technical delivery of a portfolio of complex projects based on the ServiceNow platform Define technical solutions (at an architectural and design level of detail) Deliver compelling solution demonstrations across the ServiceNow platform Assist development teams in resolving complex technical issues through all stages of the project lifecycle Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources Ability to establish good working relationships with stakeholders and team members Guide, mentor and train team members Define and implement differentiators for ServiceNow development and support projects Ability to define and implement best practices Ability to author clear and comprehensive documentation Skills and qualifications: Minimum 7+ years of experience in the ServiceNow ecosystem. Minimum 2+ years of experience in end-to-end ITSM, HRSD Project implementations. Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages Deep understanding of ServiceNow ITSM, HRSD, SecOps, ITOM, ITAM, Integrations & Scripting End to End Integration Experience Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge Experience in complex ServiceNow integrations API-based and ability to create integration architecture Experience in implementation of Core modules (Service Portal, Employee Center, Case Management, Service Catalogue, Incident, MIM, Problem, Knowledge, Change, CMDB, Discovery, Event Management, Asset Management) Experience with delivering solutions in complex client environments Experience of agile and traditional software and project methodologies Experience in creating and modifying custom applications Certified ServiceNow System Administrator & Application Developer (must) Certified ServiceNow Technical Architect (desired) Certified Implementation Specialist in at least 3 product suites (any) Excellent communication & presentation skills UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program. Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably. AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, and credit check. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.
Jan 21, 2025
Full time
Lead ServiceNow Consultant Location: Cambridge London Employment type: Full-time regular The Job AVEVA is expanding the applications team focused on the ServiceNow platform. You will be responsible for analysing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. You will also collaborate on the design and implementation of a platform operating model that improves the likelihood of successful go-lives and end-user adoption. Additionally, you will provide technical evaluation of strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices. You will analyse existing ServiceNow modules, integrations, and formulate logic for additional stability to add new integrations & modules. You will devise logical procedures, prepare flowcharts, perform coding & test/debug programs, and provide input for documentation of new or existing needs. Responsibilities: Lead the technical delivery of a portfolio of complex projects based on the ServiceNow platform Define technical solutions (at an architectural and design level of detail) Deliver compelling solution demonstrations across the ServiceNow platform Assist development teams in resolving complex technical issues through all stages of the project lifecycle Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources Ability to establish good working relationships with stakeholders and team members Guide, mentor and train team members Define and implement differentiators for ServiceNow development and support projects Ability to define and implement best practices Ability to author clear and comprehensive documentation Skills and qualifications: Minimum 7+ years of experience in the ServiceNow ecosystem. Minimum 2+ years of experience in end-to-end ITSM, HRSD Project implementations. Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages Deep understanding of ServiceNow ITSM, HRSD, SecOps, ITOM, ITAM, Integrations & Scripting End to End Integration Experience Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge Experience in complex ServiceNow integrations API-based and ability to create integration architecture Experience in implementation of Core modules (Service Portal, Employee Center, Case Management, Service Catalogue, Incident, MIM, Problem, Knowledge, Change, CMDB, Discovery, Event Management, Asset Management) Experience with delivering solutions in complex client environments Experience of agile and traditional software and project methodologies Experience in creating and modifying custom applications Certified ServiceNow System Administrator & Application Developer (must) Certified ServiceNow Technical Architect (desired) Certified Implementation Specialist in at least 3 product suites (any) Excellent communication & presentation skills UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program. Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably. AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, and credit check. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.
ServiceNow Senior Technical Consultant required to work at an leading ServiceNow Implementation Partner to work across a range of interesting and complex implementation projects on a permanent basis with work split between home and London. Joining a growing and industry-leading group of consultants you will be responsible for implementing ServiceNow for various customers from initial engagement through to delivery. You will therefore be required to have strong business-facing and technical skills; from advising on possible solutions and running requirements gathering workshops, through to hands on development and configuring the platform using JavaScript, HTML, and AngularJS. Ideally, the successful candidate will have prior experience in a consulting role and hold ServiceNow certifications such as CSA and CIS (preferably across multiple product lines). Successful candidates will be technical, engaging and adaptable; with the ability to push themselves and be self-sufficient in a fast-moving environment. There is an excellent working culture; with importance placed on the social and collaborative aspects, as well as the technical nature of the role, and is a great opportunity to join an excellent consultancy as part of an incredibly impressive team. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
Jan 21, 2025
Full time
ServiceNow Senior Technical Consultant required to work at an leading ServiceNow Implementation Partner to work across a range of interesting and complex implementation projects on a permanent basis with work split between home and London. Joining a growing and industry-leading group of consultants you will be responsible for implementing ServiceNow for various customers from initial engagement through to delivery. You will therefore be required to have strong business-facing and technical skills; from advising on possible solutions and running requirements gathering workshops, through to hands on development and configuring the platform using JavaScript, HTML, and AngularJS. Ideally, the successful candidate will have prior experience in a consulting role and hold ServiceNow certifications such as CSA and CIS (preferably across multiple product lines). Successful candidates will be technical, engaging and adaptable; with the ability to push themselves and be self-sufficient in a fast-moving environment. There is an excellent working culture; with importance placed on the social and collaborative aspects, as well as the technical nature of the role, and is a great opportunity to join an excellent consultancy as part of an incredibly impressive team. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
Senior Operational Excellence Consultant Publication Date: Oct 21, 2024 Ref. No: 522138 Location: London, GB, EC4M 7DX Eviden, part of the Atos Group, with an annual revenue of circa €5 billion, is a global leader in data-driven, trusted and sustainable digital transformation. As a next-generation digital business with worldwide leading positions in digital, cloud, data, advanced computing, and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come. The opportunity We are looking for a driven and enthusiastic Senior Operational Excellence Consultant. Within the consulting business in the UK, the Operational Excellence Team delivers on all aspects of our client's digital transformation journeys. As a member of DTC, you will operate within a fast-paced consulting environment, comprised of more than 850 diverse and high-performing experts worldwide. Our teams work on challenging digital projects that deliver creative and innovative solutions across multiple industries and sectors. We deliver results for our clients by exploiting digital opportunities, ethically. Year on year we have delivered multiple award-winning projects recognised by the UK Management Consultancies Association. Our work is centred on corporate social responsibility, to ensure that what we deliver enables our clients and members of society to live, work, and develop sustainably, in a safe and secure information space. The Consulting practice offers a range of effective transformation and innovative solutions which support clients on their Digital Transformation journey. The practice combines its depth of knowledge in business and technology areas to deliver industry-specific solutions. Who we are looking for As part of our growth strategy in the UK, we are looking to increase the capability and capacity of our Operational Excellence Team. We seek senior candidates who have a hardworking management consultancy background, working on complex business problems, ideally within a technology context, and have the desire to be part of an organisation that develops and delivers innovative solutions to private- and public-sector clients. Our consultants are at the heart of driving the Operational Excellence solutions forward and are key to delivering innovative engagements. As a Senior Consultant, you'll have the opportunity to become a Subject Matter Expert, enhancing both your own skills and reputation, as well as that of Eviden. Success in this role requires the ability to forge strong relationships with partners and clients while ensuring consistent, high-quality delivery across all engagements. Note: This role normally requires travel to varying work locations predominantly in, but not confined to, the UK, on an as-required basis. Successful candidates must therefore be prepared to stay away from home as necessary, according to need. At present, travel will take place only as permitted and appropriate. Note: The candidate should also hold or be capable of obtaining Security Clearance to work with UK public sector organisations. Responsibilities: Lead workstreams focused on business analysis and process improvement. Advise clients on strategies for improving business operations, including cost reduction and automation. Manage small teams to ensure successful delivery of consulting projects. Manage stakeholder relationships. Contribute to the sales process by supporting the sale of new work and securing contract extensions. Experience using project management methodologies and tools to manage and deliver projects efficiently. Implement standard Operational Excellence methodologies and practices to drive continuous improvement initiatives. Requirements: Strong leading consultancy background including on business analysis and process improvement engagements, ideally with at least 3 years' experience. Demonstrated experience in advising clients on how to improve business operations, including cost reduction and automation. Experience in developing and mentoring small teams to successfully deliver consulting engagements. Proven experience in stakeholder management, ideally in difficult or complex environments. Experience in contributing to the sale of work or contract extensions. Training in / experience of project management methodologies and tools. Knowledge of standard Operational Excellence methodologies and practices. Strong experience of the application of Lean principles and thinking. Certifications in Lean Six Sigma Green Belt or higher, and/or Business Analysis. Process mining experience. Experience leading workstreams within digital transformation project. Familiarity with platforms such as Pega, ServiceNow, Salesforce, and SAP. More reasons to apply: 25 days of Annual leave + an option to purchase more through our Flexible Benefits. Flex benefits system - an exciting opportunity to choose your own benefits. Pension - matching contribution up to 10%. Private Medical Scheme. Life Assurance. Enrolment in our Share scheme - subject to scheme eligibility criteria. Unlimited opportunities to learn in our Training platforms. As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.
Jan 20, 2025
Full time
Senior Operational Excellence Consultant Publication Date: Oct 21, 2024 Ref. No: 522138 Location: London, GB, EC4M 7DX Eviden, part of the Atos Group, with an annual revenue of circa €5 billion, is a global leader in data-driven, trusted and sustainable digital transformation. As a next-generation digital business with worldwide leading positions in digital, cloud, data, advanced computing, and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come. The opportunity We are looking for a driven and enthusiastic Senior Operational Excellence Consultant. Within the consulting business in the UK, the Operational Excellence Team delivers on all aspects of our client's digital transformation journeys. As a member of DTC, you will operate within a fast-paced consulting environment, comprised of more than 850 diverse and high-performing experts worldwide. Our teams work on challenging digital projects that deliver creative and innovative solutions across multiple industries and sectors. We deliver results for our clients by exploiting digital opportunities, ethically. Year on year we have delivered multiple award-winning projects recognised by the UK Management Consultancies Association. Our work is centred on corporate social responsibility, to ensure that what we deliver enables our clients and members of society to live, work, and develop sustainably, in a safe and secure information space. The Consulting practice offers a range of effective transformation and innovative solutions which support clients on their Digital Transformation journey. The practice combines its depth of knowledge in business and technology areas to deliver industry-specific solutions. Who we are looking for As part of our growth strategy in the UK, we are looking to increase the capability and capacity of our Operational Excellence Team. We seek senior candidates who have a hardworking management consultancy background, working on complex business problems, ideally within a technology context, and have the desire to be part of an organisation that develops and delivers innovative solutions to private- and public-sector clients. Our consultants are at the heart of driving the Operational Excellence solutions forward and are key to delivering innovative engagements. As a Senior Consultant, you'll have the opportunity to become a Subject Matter Expert, enhancing both your own skills and reputation, as well as that of Eviden. Success in this role requires the ability to forge strong relationships with partners and clients while ensuring consistent, high-quality delivery across all engagements. Note: This role normally requires travel to varying work locations predominantly in, but not confined to, the UK, on an as-required basis. Successful candidates must therefore be prepared to stay away from home as necessary, according to need. At present, travel will take place only as permitted and appropriate. Note: The candidate should also hold or be capable of obtaining Security Clearance to work with UK public sector organisations. Responsibilities: Lead workstreams focused on business analysis and process improvement. Advise clients on strategies for improving business operations, including cost reduction and automation. Manage small teams to ensure successful delivery of consulting projects. Manage stakeholder relationships. Contribute to the sales process by supporting the sale of new work and securing contract extensions. Experience using project management methodologies and tools to manage and deliver projects efficiently. Implement standard Operational Excellence methodologies and practices to drive continuous improvement initiatives. Requirements: Strong leading consultancy background including on business analysis and process improvement engagements, ideally with at least 3 years' experience. Demonstrated experience in advising clients on how to improve business operations, including cost reduction and automation. Experience in developing and mentoring small teams to successfully deliver consulting engagements. Proven experience in stakeholder management, ideally in difficult or complex environments. Experience in contributing to the sale of work or contract extensions. Training in / experience of project management methodologies and tools. Knowledge of standard Operational Excellence methodologies and practices. Strong experience of the application of Lean principles and thinking. Certifications in Lean Six Sigma Green Belt or higher, and/or Business Analysis. Process mining experience. Experience leading workstreams within digital transformation project. Familiarity with platforms such as Pega, ServiceNow, Salesforce, and SAP. More reasons to apply: 25 days of Annual leave + an option to purchase more through our Flexible Benefits. Flex benefits system - an exciting opportunity to choose your own benefits. Pension - matching contribution up to 10%. Private Medical Scheme. Life Assurance. Enrolment in our Share scheme - subject to scheme eligibility criteria. Unlimited opportunities to learn in our Training platforms. As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.
Whether you re looking to refresh your routine, embrace something new, or bring a touch of joy to each day, let s make working together not just wonderful, but truly unforgettable. Ready to have some fun? Welcome to life at UP3. Working shouldn't be painful and our amazing & inspiring Founders Ruth & Matt, alongside our brilliant team have built a culture that puts you and your wellbeing first. We care about your happiness. We get it. When we are happy we make better decisions, and happy people at UP3 means better outcomes for our customers. And this is why we ve worked hard to ensure that our fabulous team is happy, thriving, supported, developed & respected. If you re ready to inspire, innovate, and make a real difference, this is your chance to step into a role where your ideas matter, your commitment is celebrated, and together, we ll make 2025 nothing short of amazing. Let s do this! We are truly a Great Place To Work: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Welcome to UP3 We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants Do the right thing by the customer. Always. No room for egos, politics or gossip We're a team. Take pride in sharing what you know If you see something that needs doing, roll up your sleeves and get it done Remember, at some point, you did something for the first time Do we sound like a place you d be happy in? If so, we d love to tap into your passion & success for growing revenue in the ServiceNow cloud computing / managed services space. Enterprise Account Manager Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build strategic relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our customers get the absolute best out of their investment in ServiceNow and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer accounts. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our customers smiling. You ll also be on the lookout for growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our talented teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. 3-4 years Sales Account Management expertise within an Enterprise Tech solutions business / vendor (ServiceNow experience would be amazing). Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a brilliant salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base salary £125,000 OTE+ Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments. Flexible Working We know people thrive when they re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need. Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Love UP3. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 20, 2025
Full time
Whether you re looking to refresh your routine, embrace something new, or bring a touch of joy to each day, let s make working together not just wonderful, but truly unforgettable. Ready to have some fun? Welcome to life at UP3. Working shouldn't be painful and our amazing & inspiring Founders Ruth & Matt, alongside our brilliant team have built a culture that puts you and your wellbeing first. We care about your happiness. We get it. When we are happy we make better decisions, and happy people at UP3 means better outcomes for our customers. And this is why we ve worked hard to ensure that our fabulous team is happy, thriving, supported, developed & respected. If you re ready to inspire, innovate, and make a real difference, this is your chance to step into a role where your ideas matter, your commitment is celebrated, and together, we ll make 2025 nothing short of amazing. Let s do this! We are truly a Great Place To Work: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Welcome to UP3 We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants Do the right thing by the customer. Always. No room for egos, politics or gossip We're a team. Take pride in sharing what you know If you see something that needs doing, roll up your sleeves and get it done Remember, at some point, you did something for the first time Do we sound like a place you d be happy in? If so, we d love to tap into your passion & success for growing revenue in the ServiceNow cloud computing / managed services space. Enterprise Account Manager Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build strategic relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our customers get the absolute best out of their investment in ServiceNow and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer accounts. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our customers smiling. You ll also be on the lookout for growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our talented teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. 3-4 years Sales Account Management expertise within an Enterprise Tech solutions business / vendor (ServiceNow experience would be amazing). Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a brilliant salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base salary £125,000 OTE+ Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments. Flexible Working We know people thrive when they re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need. Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Love UP3. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Whether you re looking to refresh your routine, embrace something new, or bring a touch of joy to each day, let s make working together not just wonderful, but truly unforgettable. Ready to have some fun? Welcome to life at UP3. Working shouldn't be painful and our amazing & inspiring Founders Ruth & Matt, alongside our brilliant team have built a culture that puts you and your wellbeing first. We care about your happiness. We get it. When we are happy we make better decisions, and happy people at UP3 means better outcomes for our customers. And this is why we ve worked hard to ensure that our fabulous team is happy, thriving, supported, developed & respected. If you re ready to inspire, innovate, and make a real difference, this is your chance to step into a role where your ideas matter, your commitment is celebrated, and together, we ll make 2025 nothing short of amazing. Let s do this! We are truly a Great Place To Work: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Welcome to UP3 We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants Do the right thing by the customer. Always. No room for egos, politics or gossip We're a team. Take pride in sharing what you know If you see something that needs doing, roll up your sleeves and get it done Remember, at some point, you did something for the first time Do we sound like a place you d be happy in? If so, we d love to tap into your passion & success for growing revenue in the ServiceNow cloud computing / managed services space. Enterprise Account Manager Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build strategic relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our customers get the absolute best out of their investment in ServiceNow and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer accounts. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our customers smiling. You ll also be on the lookout for growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our talented teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. 3-4 years Sales Account Management expertise within an Enterprise Tech solutions business / vendor (ServiceNow experience would be amazing). Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a brilliant salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base salary £125,000 OTE+ Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments. Flexible Working We know people thrive when they re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need. Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Love UP3. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 20, 2025
Full time
Whether you re looking to refresh your routine, embrace something new, or bring a touch of joy to each day, let s make working together not just wonderful, but truly unforgettable. Ready to have some fun? Welcome to life at UP3. Working shouldn't be painful and our amazing & inspiring Founders Ruth & Matt, alongside our brilliant team have built a culture that puts you and your wellbeing first. We care about your happiness. We get it. When we are happy we make better decisions, and happy people at UP3 means better outcomes for our customers. And this is why we ve worked hard to ensure that our fabulous team is happy, thriving, supported, developed & respected. If you re ready to inspire, innovate, and make a real difference, this is your chance to step into a role where your ideas matter, your commitment is celebrated, and together, we ll make 2025 nothing short of amazing. Let s do this! We are truly a Great Place To Work: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Welcome to UP3 We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants Do the right thing by the customer. Always. No room for egos, politics or gossip We're a team. Take pride in sharing what you know If you see something that needs doing, roll up your sleeves and get it done Remember, at some point, you did something for the first time Do we sound like a place you d be happy in? If so, we d love to tap into your passion & success for growing revenue in the ServiceNow cloud computing / managed services space. Enterprise Account Manager Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build strategic relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our customers get the absolute best out of their investment in ServiceNow and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer accounts. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our customers smiling. You ll also be on the lookout for growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our talented teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. 3-4 years Sales Account Management expertise within an Enterprise Tech solutions business / vendor (ServiceNow experience would be amazing). Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a brilliant salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base salary £125,000 OTE+ Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments. Flexible Working We know people thrive when they re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need. Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Love UP3. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you a skilled ServiceNow professional with a passion for delivering exceptional solutions? Our client is seeking a Lead/Senior Technical Consultant to join their team and take the lead on high-impact projects. This 6-month fixed-term contract is perfect for someone with strong HR Service Delivery (HRSD) expertise and a track record of client-facing success. Key Requirements: A minimum of 3 years of hands-on experience in ServiceNow development and implementation. Expertise in HR Service Delivery (HRSD) is essential. Experience with additional ServiceNow modules is highly advantageous. Proven ability to lead technical projects and deliver solutions that meet client needs. Strong client-facing experience, including managing stakeholder relationships and gathering requirements. Excellent communication and problem-solving skills, with the ability to collaborate across teams. What s on Offer: A 6-month fixed-term contract with comprehensive benefits, including a pension scheme. Remote working as standard, with occasional visits to the London office for team collaboration. The opportunity to work on cutting-edge ServiceNow projects with a forward-thinking organisation. If you re ready to leverage your ServiceNow expertise in a role that combines technical leadership and client interaction, we want to hear from you. Apply today and take the next step in your career!
Jan 20, 2025
Contractor
Are you a skilled ServiceNow professional with a passion for delivering exceptional solutions? Our client is seeking a Lead/Senior Technical Consultant to join their team and take the lead on high-impact projects. This 6-month fixed-term contract is perfect for someone with strong HR Service Delivery (HRSD) expertise and a track record of client-facing success. Key Requirements: A minimum of 3 years of hands-on experience in ServiceNow development and implementation. Expertise in HR Service Delivery (HRSD) is essential. Experience with additional ServiceNow modules is highly advantageous. Proven ability to lead technical projects and deliver solutions that meet client needs. Strong client-facing experience, including managing stakeholder relationships and gathering requirements. Excellent communication and problem-solving skills, with the ability to collaborate across teams. What s on Offer: A 6-month fixed-term contract with comprehensive benefits, including a pension scheme. Remote working as standard, with occasional visits to the London office for team collaboration. The opportunity to work on cutting-edge ServiceNow projects with a forward-thinking organisation. If you re ready to leverage your ServiceNow expertise in a role that combines technical leadership and client interaction, we want to hear from you. Apply today and take the next step in your career!
Morela are looking for a talented ServiceNow Pre-Sales Consultant to join a highly successful, well-established ServiceNow Partner as they embark on an exciting and unique expansion into the UK market. This is more than just a job. it s a once-in-a-lifetime opportunity to be at the heart of a fast-growing global business . With a solid track record of over 15 years of delivering innovative ServiceNow solutions and a strong financial foundation, you will have the rare chance to play an instrumental role in shaping the future of this company in the UK market. This is your chance to be part of something truly special a dynamic, expanding division where your contributions will be recognised and celebrated . As part of the team, you'll have the honour of being a key player in driving strategic growth, helping to define and execute the future success of this company s UK operations. What You'll Do: Collaborate closely with the sales team to define and scope high-impact service offerings that resonate with the unique needs of our clients. Lead inspiring technical discussions , demonstrating the real value and impact of ServiceNow s transformative solutions. Design and present tailored solutions that directly align with the strategic objectives of each client. Take the reins in client engagement , providing expert guidance throughout the pre-sales process to ensure seamless service delivery. Help identify new business opportunities and actively contribute to growing the portfolio of ServiceNow solutions, elevating the company's UK presence. What We re Looking For: Proven expertise in ServiceNow Pre-Sales with a deep understanding of a variety of ServiceNow modules (ITSM, ITOM, ITBM, etc.). Strong solution design and client engagement skills, with the ability to translate complex technical concepts into impactful business solutions. A natural passion for innovation and a desire to stay ahead of the curve in an ever-evolving ServiceNow ecosystem. Experience in a fast-paced, dynamic consultancy environment, where your ability to adapt and drive change is key to success. A proactive and strategic mindset, focused on growth and building long-term, sustainable relationships with clients. Why Join Us? A truly unique opportunity to be part of a growing company with an exciting trajectory in the UK market. A competitive salary and comprehensive benefits package, designed to support your career growth and help you thrive. Work alongside a collaborative, forward-thinking team that embraces innovation and values your contribution . The chance to shape a new division while working on cutting-edge ServiceNow solutions that drive transformational change for our clients. This isn t just about filling a role it s about being part of a defining moment in the company s growth journey. If you're ready to make a real difference, drive your career forward, and help shape the future of a highly ambitious business , this is the opportunity for you. Ready to make an impact? Apply today for immediate consideration.
Jan 20, 2025
Full time
Morela are looking for a talented ServiceNow Pre-Sales Consultant to join a highly successful, well-established ServiceNow Partner as they embark on an exciting and unique expansion into the UK market. This is more than just a job. it s a once-in-a-lifetime opportunity to be at the heart of a fast-growing global business . With a solid track record of over 15 years of delivering innovative ServiceNow solutions and a strong financial foundation, you will have the rare chance to play an instrumental role in shaping the future of this company in the UK market. This is your chance to be part of something truly special a dynamic, expanding division where your contributions will be recognised and celebrated . As part of the team, you'll have the honour of being a key player in driving strategic growth, helping to define and execute the future success of this company s UK operations. What You'll Do: Collaborate closely with the sales team to define and scope high-impact service offerings that resonate with the unique needs of our clients. Lead inspiring technical discussions , demonstrating the real value and impact of ServiceNow s transformative solutions. Design and present tailored solutions that directly align with the strategic objectives of each client. Take the reins in client engagement , providing expert guidance throughout the pre-sales process to ensure seamless service delivery. Help identify new business opportunities and actively contribute to growing the portfolio of ServiceNow solutions, elevating the company's UK presence. What We re Looking For: Proven expertise in ServiceNow Pre-Sales with a deep understanding of a variety of ServiceNow modules (ITSM, ITOM, ITBM, etc.). Strong solution design and client engagement skills, with the ability to translate complex technical concepts into impactful business solutions. A natural passion for innovation and a desire to stay ahead of the curve in an ever-evolving ServiceNow ecosystem. Experience in a fast-paced, dynamic consultancy environment, where your ability to adapt and drive change is key to success. A proactive and strategic mindset, focused on growth and building long-term, sustainable relationships with clients. Why Join Us? A truly unique opportunity to be part of a growing company with an exciting trajectory in the UK market. A competitive salary and comprehensive benefits package, designed to support your career growth and help you thrive. Work alongside a collaborative, forward-thinking team that embraces innovation and values your contribution . The chance to shape a new division while working on cutting-edge ServiceNow solutions that drive transformational change for our clients. This isn t just about filling a role it s about being part of a defining moment in the company s growth journey. If you're ready to make a real difference, drive your career forward, and help shape the future of a highly ambitious business , this is the opportunity for you. Ready to make an impact? Apply today for immediate consideration.
Job Title: ServiceNow Pre-Sales Consultant Location: Remote Job Type: Permanent, Full-Time About the Opportunity: An exciting opportunity has arisen for a ServiceNow Pre-Sales Consultant to join our client's expanding team. This role is ideal for individuals with strong technical expertise and exceptional presentation skills who are passionate about collaborating with sales teams to deliver impactful solutions to clients. Key Responsibilities: Partner with the sales team to provide technical expertise during client meetings and proposals. Design and deliver compelling product demonstrations and proof-of-concept solutions. Analyse client needs and translate them into bespoke ServiceNow solutions. Prepare comprehensive technical proposals and presentations tailored to client requirements. Lead discovery sessions, workshops, and assessments to highlight the capabilities of ServiceNow. Address technical inquiries, handle objections, and act as a trusted advisor throughout the sales process. Work closely with internal teams to ensure seamless implementation and project delivery. Keep up-to-date with the latest advancements in the ServiceNow platform and industry trends. What We're Looking For: Demonstrable experience as a Pre-Sales Consultant or Solution Architect within the ServiceNow ecosystem. In-depth knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, and CSM. Proven ability to create and deliver impactful presentations to diverse audiences. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Hands-on experience with ServiceNow scripting, workflows, and integrations is advantageous. Relevant ServiceNow certifications (e.g., Certified Implementation Specialist or System Administrator) are desirable. What's on Offer: Competitive salary and benefits package. Clear career progression and professional development opportunities. Work on innovative projects using cutting-edge technologies. Flexible and remote working options. If you're passionate about ServiceNow and want to be part of a forward-thinking team, apply today to take your career to the next level!
Jan 20, 2025
Full time
Job Title: ServiceNow Pre-Sales Consultant Location: Remote Job Type: Permanent, Full-Time About the Opportunity: An exciting opportunity has arisen for a ServiceNow Pre-Sales Consultant to join our client's expanding team. This role is ideal for individuals with strong technical expertise and exceptional presentation skills who are passionate about collaborating with sales teams to deliver impactful solutions to clients. Key Responsibilities: Partner with the sales team to provide technical expertise during client meetings and proposals. Design and deliver compelling product demonstrations and proof-of-concept solutions. Analyse client needs and translate them into bespoke ServiceNow solutions. Prepare comprehensive technical proposals and presentations tailored to client requirements. Lead discovery sessions, workshops, and assessments to highlight the capabilities of ServiceNow. Address technical inquiries, handle objections, and act as a trusted advisor throughout the sales process. Work closely with internal teams to ensure seamless implementation and project delivery. Keep up-to-date with the latest advancements in the ServiceNow platform and industry trends. What We're Looking For: Demonstrable experience as a Pre-Sales Consultant or Solution Architect within the ServiceNow ecosystem. In-depth knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, and CSM. Proven ability to create and deliver impactful presentations to diverse audiences. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Hands-on experience with ServiceNow scripting, workflows, and integrations is advantageous. Relevant ServiceNow certifications (e.g., Certified Implementation Specialist or System Administrator) are desirable. What's on Offer: Competitive salary and benefits package. Clear career progression and professional development opportunities. Work on innovative projects using cutting-edge technologies. Flexible and remote working options. If you're passionate about ServiceNow and want to be part of a forward-thinking team, apply today to take your career to the next level!
IT Security Assurance Lead/Consultant Duration: Min 6 months with likely extensions Start: February 2025 Rate: To circa 650.00 Per Day - Inside IR35 via Umbrella Location: Remote working with travel if required to Warwickshire Our leading financial servics client in the West Midlands are seeking a highly accomplished, UK based IT Security Assurance Lead / Technical SME / Consultant with strong people skills, to assist with their Datacentre Exit program of work. Deliverables - Deliverable 1: Cloud Migration Support Deliverable 2: Identity & Access Management Deliverable 3: Privileged Account Management Deliverable 4: Security Assurance & Governance Deliverable 5: Stakeholder Engagement Deliverable 6: Technical Excellence (Power BI, SQL, IAM/PAM, Cloud Security) Experience: Hands-on experience with system and software migrations, preferably to Azure Cloud environments Track record of working with third party suppliers to improve security posture Proven experience working with IAM and PAM solutions Strong experience with CyberArk Strong background in Active Directory, LDAP, Azure AD, CyberArk, and related authentication mechanisms Familiarity with Power BI reporting, ServiceNow development and SQL/Oracle database access management Track record of providing security assurance and governance in previous IT roles Advanced knowledge of identity and authentication processes, such as single sign-on (SSO), multi-factor authentication (MFA), and federated identity systems Expertise in RBAC, least privilege, entitlement management, and Zero Trust frameworks Understanding of Azure Cloud services and associated security features Soft Skills: Self-motivated, driven, and autonomous, requiring minimal support to achieve outcomes Excellent communication skills with the ability to explain technical concepts to non-technical audiences Strong analytical and problem-solving abilities Confidence to challenge stakeholders and enforce best practices If you would like to be considered and have experience in the above areas - please submit your application ASAP to Jackie Dean at Jumar for consideration. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Jan 20, 2025
Contractor
IT Security Assurance Lead/Consultant Duration: Min 6 months with likely extensions Start: February 2025 Rate: To circa 650.00 Per Day - Inside IR35 via Umbrella Location: Remote working with travel if required to Warwickshire Our leading financial servics client in the West Midlands are seeking a highly accomplished, UK based IT Security Assurance Lead / Technical SME / Consultant with strong people skills, to assist with their Datacentre Exit program of work. Deliverables - Deliverable 1: Cloud Migration Support Deliverable 2: Identity & Access Management Deliverable 3: Privileged Account Management Deliverable 4: Security Assurance & Governance Deliverable 5: Stakeholder Engagement Deliverable 6: Technical Excellence (Power BI, SQL, IAM/PAM, Cloud Security) Experience: Hands-on experience with system and software migrations, preferably to Azure Cloud environments Track record of working with third party suppliers to improve security posture Proven experience working with IAM and PAM solutions Strong experience with CyberArk Strong background in Active Directory, LDAP, Azure AD, CyberArk, and related authentication mechanisms Familiarity with Power BI reporting, ServiceNow development and SQL/Oracle database access management Track record of providing security assurance and governance in previous IT roles Advanced knowledge of identity and authentication processes, such as single sign-on (SSO), multi-factor authentication (MFA), and federated identity systems Expertise in RBAC, least privilege, entitlement management, and Zero Trust frameworks Understanding of Azure Cloud services and associated security features Soft Skills: Self-motivated, driven, and autonomous, requiring minimal support to achieve outcomes Excellent communication skills with the ability to explain technical concepts to non-technical audiences Strong analytical and problem-solving abilities Confidence to challenge stakeholders and enforce best practices If you would like to be considered and have experience in the above areas - please submit your application ASAP to Jackie Dean at Jumar for consideration. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Associate Vice President, Service Desk Manager Apply locations London, UK time type Full time posted on Posted 8 Days Ago job requisition id R5879 Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Job Description Summary: Ares Management is currently seeking a Service Desk Manager to join the End User Support team within the Technology & Information Security organization. The IT team consists of over 200 team members globally and is responsible for the firm's technology landscape. The Service Desk team within IT supports all Ares employees, including those in other locations, remotely as needed. The group is responsible for providing excellent client service while serving as points of contact for end users in troubleshooting requests, promptly responding to questions, and resolving Technology-related issues. They are also responsible for aligning themselves with the relevant business units and departments and proactively strategizing business needs as it pertains to Technology requirements. Service Desk management is responsible for overseeing the Service Desk support team in their respective locations (London and all other locations within EMEA) by supporting them in their daily tasks of responding to and resolving incidents and/or request tickets. The primary focus of this role is to monitor productivity, manage projects, delegate tasks, provide guidance, handle escalations and create a work environment that is professional, collaborative and enjoyable so service level goals can be achieved. Though the primary responsibility is management, there will be occasions where some hands-on technical work is required. Primary Functions & Essential Responsibilities: Day to day management of Service Desk Analysts, Senior Analysts, consultants Oversee the daily operation of Service Desk functions that include first level phone, email and walk-in support, logging of incidents and requests in the service management system, etc. Ensure the highest level of service delivery for all clients within the firm Accountable for providing leadership, direction, career path opportunities, mentorship and coaching to Service Desk team Ensure that individual and team responsibilities are performed in a timely, consistent, and responsive manner Verify the quality, accuracy and timeliness of responses and actions taken by the Service Desk team Engage business stakeholders to ensure service levels exceed expectations Partner with colleagues to develop metrics / OLA's / KPI's to drive operational efficiencies Prioritize workloads and balance conflicting demands, provide delegation on tasks and manage escalations as appropriate Provide guidance and advice on specific tasks and requests Manage weekly staff meetings Provide ongoing performance feedback to team members and monitor trends in individual and team performance Identify training requirements for team and train all team members as part of the onboarding process, and all existing team members on new processes or requirements Identify issues and make recommendations that will improve processes and procedures Assist in strategic initiatives through brainstorming and implementation, etc. Manage vendor accounts and relationships Manage special projects as assigned Partner with management to help refine the overall service strategy for the firm Own the front-line support experience for the EMEA Region Education: BS/BA in Computer Science, Business Administration or equivalent experience Certifications Desired may include: HDI Certifications ITIL/ITSM Foundation Certification Six Sigma Green belt (min) Certifications Microsoft Certifications CompTia Certifications (A+/Sec+/Net+) Experience Required: Experience in the financial services sector and/or alternate asset management experience preferred A minimum of 8 years of relevant experience with at least 3 years in a leadership role Proven people leader - hiring, developing, and fostering talent; building high-performing teams; driving change across scaled and global teams Experience leading staff in a Service Desk operation Experience with ITIL based ticket tracking systems such as ServiceNow and automatic call distribution systems Demonstrates commitment to providing Quality Customer Experience (QCE) Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner. Exceptional critical thinker and strong business judgment Ability to design and document processes Intermediate Excel skills; familiarity with formulas and pivot tables Track record of strong performance General Requirements: Ability to manage challenging workflow in a fast-paced, dynamic organization, managing multiple assignments in a deadline driven environment Experience managing internal and external stakeholders and leading project prioritization discussions to drive roadmap Strong management skills, including proven experience of managing and/or collaborating with teams in remote locations to ensure efficiency, effectiveness, and high level of supervisory oversight Ability to extract meaningful information from extensive research and analysis to effectively present facts and findings in a digestible format, a keen eye for attention to detail Strong sense of ownership and accountability Organizational skills, demonstrated ability to manage competing priorities and lead large scale projects to completion Ability to multi-task and prioritize deadlines; result oriented Change agent / leader, self-motivated, self-starter High accuracy and detail orientation Excellent communication (written, verbal, presentation, documentation) and client service skills; capability of interacting with key stakeholders to direct prioritization of program related activity Experience and ability to proactively and continuously identify and analyze problem situations to develop an effective and improve course of action for resolution Ability to work independently within a fast-paced environment with a hands-on approach Ability to be flexible in terms of hours in order to coordinate with team members across time zones Comfort in dealing with ambiguity and uncertainty in a dynamic environment Dependable, great attitude, highly motivated and a team player Reporting Relationships: Vice President, Service Desk There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.
Jan 16, 2025
Full time
Associate Vice President, Service Desk Manager Apply locations London, UK time type Full time posted on Posted 8 Days Ago job requisition id R5879 Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Job Description Summary: Ares Management is currently seeking a Service Desk Manager to join the End User Support team within the Technology & Information Security organization. The IT team consists of over 200 team members globally and is responsible for the firm's technology landscape. The Service Desk team within IT supports all Ares employees, including those in other locations, remotely as needed. The group is responsible for providing excellent client service while serving as points of contact for end users in troubleshooting requests, promptly responding to questions, and resolving Technology-related issues. They are also responsible for aligning themselves with the relevant business units and departments and proactively strategizing business needs as it pertains to Technology requirements. Service Desk management is responsible for overseeing the Service Desk support team in their respective locations (London and all other locations within EMEA) by supporting them in their daily tasks of responding to and resolving incidents and/or request tickets. The primary focus of this role is to monitor productivity, manage projects, delegate tasks, provide guidance, handle escalations and create a work environment that is professional, collaborative and enjoyable so service level goals can be achieved. Though the primary responsibility is management, there will be occasions where some hands-on technical work is required. Primary Functions & Essential Responsibilities: Day to day management of Service Desk Analysts, Senior Analysts, consultants Oversee the daily operation of Service Desk functions that include first level phone, email and walk-in support, logging of incidents and requests in the service management system, etc. Ensure the highest level of service delivery for all clients within the firm Accountable for providing leadership, direction, career path opportunities, mentorship and coaching to Service Desk team Ensure that individual and team responsibilities are performed in a timely, consistent, and responsive manner Verify the quality, accuracy and timeliness of responses and actions taken by the Service Desk team Engage business stakeholders to ensure service levels exceed expectations Partner with colleagues to develop metrics / OLA's / KPI's to drive operational efficiencies Prioritize workloads and balance conflicting demands, provide delegation on tasks and manage escalations as appropriate Provide guidance and advice on specific tasks and requests Manage weekly staff meetings Provide ongoing performance feedback to team members and monitor trends in individual and team performance Identify training requirements for team and train all team members as part of the onboarding process, and all existing team members on new processes or requirements Identify issues and make recommendations that will improve processes and procedures Assist in strategic initiatives through brainstorming and implementation, etc. Manage vendor accounts and relationships Manage special projects as assigned Partner with management to help refine the overall service strategy for the firm Own the front-line support experience for the EMEA Region Education: BS/BA in Computer Science, Business Administration or equivalent experience Certifications Desired may include: HDI Certifications ITIL/ITSM Foundation Certification Six Sigma Green belt (min) Certifications Microsoft Certifications CompTia Certifications (A+/Sec+/Net+) Experience Required: Experience in the financial services sector and/or alternate asset management experience preferred A minimum of 8 years of relevant experience with at least 3 years in a leadership role Proven people leader - hiring, developing, and fostering talent; building high-performing teams; driving change across scaled and global teams Experience leading staff in a Service Desk operation Experience with ITIL based ticket tracking systems such as ServiceNow and automatic call distribution systems Demonstrates commitment to providing Quality Customer Experience (QCE) Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner. Exceptional critical thinker and strong business judgment Ability to design and document processes Intermediate Excel skills; familiarity with formulas and pivot tables Track record of strong performance General Requirements: Ability to manage challenging workflow in a fast-paced, dynamic organization, managing multiple assignments in a deadline driven environment Experience managing internal and external stakeholders and leading project prioritization discussions to drive roadmap Strong management skills, including proven experience of managing and/or collaborating with teams in remote locations to ensure efficiency, effectiveness, and high level of supervisory oversight Ability to extract meaningful information from extensive research and analysis to effectively present facts and findings in a digestible format, a keen eye for attention to detail Strong sense of ownership and accountability Organizational skills, demonstrated ability to manage competing priorities and lead large scale projects to completion Ability to multi-task and prioritize deadlines; result oriented Change agent / leader, self-motivated, self-starter High accuracy and detail orientation Excellent communication (written, verbal, presentation, documentation) and client service skills; capability of interacting with key stakeholders to direct prioritization of program related activity Experience and ability to proactively and continuously identify and analyze problem situations to develop an effective and improve course of action for resolution Ability to work independently within a fast-paced environment with a hands-on approach Ability to be flexible in terms of hours in order to coordinate with team members across time zones Comfort in dealing with ambiguity and uncertainty in a dynamic environment Dependable, great attitude, highly motivated and a team player Reporting Relationships: Vice President, Service Desk There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.
We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home basedThe primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: ITSM, ITIL, ITAM, CMDB/uCMDB ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.)As a Senior Technical Consultant you will be responsible for the following deliverables: Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to "needs" versus "wants". Working with the Client this requires thought leadership in transforming "solutionised" requirements to true business outcomes Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people) Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)To be successful in the Senior Technical Consultant role you must have: Hands-on design, development and deployment experience with the Service-now platform for 12 - 18+ months (and/or similar ITSM toolsets for 3+ years) Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators Must have solid understanding and experience in using a number of web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins Knowledge of technical components such as LDAP, VPN, SSL and other such technologies ITIL V2 or V3 Foundations Certification Has proven leadership experience in managing small teams and projects Ability to produce documentation on various levels including technical and customer facing Proven team player and team builder Educated to Degree Level Be prepared to travelThis role covers the UK and Europe and therefore you must be prepare to travel for work and be flexible around short notice. Due to the wide area coverage, most UK locations are acceptable as a base.If you have the outlined skill and experience and you are looking for you next exciting challenge, please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Dec 18, 2022
Full time
We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home basedThe primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: ITSM, ITIL, ITAM, CMDB/uCMDB ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.)As a Senior Technical Consultant you will be responsible for the following deliverables: Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to "needs" versus "wants". Working with the Client this requires thought leadership in transforming "solutionised" requirements to true business outcomes Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people) Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)To be successful in the Senior Technical Consultant role you must have: Hands-on design, development and deployment experience with the Service-now platform for 12 - 18+ months (and/or similar ITSM toolsets for 3+ years) Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators Must have solid understanding and experience in using a number of web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins Knowledge of technical components such as LDAP, VPN, SSL and other such technologies ITIL V2 or V3 Foundations Certification Has proven leadership experience in managing small teams and projects Ability to produce documentation on various levels including technical and customer facing Proven team player and team builder Educated to Degree Level Be prepared to travelThis role covers the UK and Europe and therefore you must be prepare to travel for work and be flexible around short notice. Due to the wide area coverage, most UK locations are acceptable as a base.If you have the outlined skill and experience and you are looking for you next exciting challenge, please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home based The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead t click apply for full job details
Dec 18, 2022
Full time
We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home based The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead t click apply for full job details
We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home based The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: * ITSM, ITIL, ITAM, CMDB/uCMDB * ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.) As a Senior Technical Consultant you will be responsible for the following deliverables: * Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements * Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to "needs" versus "wants". Working with the Client this requires thought leadership in transforming "solutionised" requirements to true business outcomes * Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people) * Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries * Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc) To be successful in the Senior Technical Consultant role you must have: * Hands-on design, development and deployment experience with the platform for 12 - 18months + (and/or similar ITSM toolsets for 3+ years) * Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators * Must have solid understanding and experience in using a number of web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins * Knowledge of technical components such as LDAP, VPN, SSL and other such technologies * ITIL V2 or V3 Foundations Certification * Has proven leadership experience in managing small teams and projects * Ability to produce documentation on various levels including technical and customer facing * Proven team player and team builder * Educated to Degree Level * Be prepared to travel This role covers the UK and Europe and therefore you must be prepare to travel for work and be flexible around short notice. Due to the wide area coverage, most UK locations are acceptable as a base. If you have the outlined skill and experience and you are looking for you next exciting challenge, please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Dec 17, 2022
Full time
We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home based The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: * ITSM, ITIL, ITAM, CMDB/uCMDB * ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.) As a Senior Technical Consultant you will be responsible for the following deliverables: * Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements * Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to "needs" versus "wants". Working with the Client this requires thought leadership in transforming "solutionised" requirements to true business outcomes * Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people) * Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries * Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc) To be successful in the Senior Technical Consultant role you must have: * Hands-on design, development and deployment experience with the platform for 12 - 18months + (and/or similar ITSM toolsets for 3+ years) * Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators * Must have solid understanding and experience in using a number of web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins * Knowledge of technical components such as LDAP, VPN, SSL and other such technologies * ITIL V2 or V3 Foundations Certification * Has proven leadership experience in managing small teams and projects * Ability to produce documentation on various levels including technical and customer facing * Proven team player and team builder * Educated to Degree Level * Be prepared to travel This role covers the UK and Europe and therefore you must be prepare to travel for work and be flexible around short notice. Due to the wide area coverage, most UK locations are acceptable as a base. If you have the outlined skill and experience and you are looking for you next exciting challenge, please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Junior ITSM Consultant CloudStratex (CSX) is the Sunday Times fastest growing privately owned British tech company that helps Enterprise clients effectively leverage next generation IT services and accelerate towards self-sufficiency. We do this by providing client-side incubation support with ready-made out-of-the box capability supported by smart, execution-focussed practitioners. We have an opportunity for a savvy Junior Consultant to support the definition, delivery and implementation of projects for CSX colleagues and clients. What you'll be doing: Participate in workshops to capture process requirements and use cases and capture workshop output and translate to process and workflow diagrams Perform data analysis on ITSM data as required Aid in the production of documentation artefacts and presentations to support ESM engagement activities and service management processes Assist in the Early Life Support activities as required Manage workshop and meeting scheduling, capture minutes and actions, track and report on actions to completion Contribute to the production and/or delivery of training materials Participate in the design and production of service management reporting Support for governance processes and meetings Ensure the capture, anonymisation, and accurate storage of all CSX-generated IP Assist in lessons learned and the capture and execution of actions for improvement of internal processes, tools and culture Assist in the running of project and programmes as required by the engagement lead What you'll need: Experience as a project team member, working closely with a professional project manager Demonstrate a basic understanding of technology and business processes, especially Service Management and tools Understanding of the end to end' view of how business processes are supported by tools and applications Practical experience of documenting process maps using Visio or other tools ractical experience of at least two Service Management disciplines Knowledge of Microsoft Office application suite software (MS Word, Excel, PowerPoint Visio and Project) Knowledge of Service Management tools, ideally ServiceNow
Dec 14, 2022
Full time
Junior ITSM Consultant CloudStratex (CSX) is the Sunday Times fastest growing privately owned British tech company that helps Enterprise clients effectively leverage next generation IT services and accelerate towards self-sufficiency. We do this by providing client-side incubation support with ready-made out-of-the box capability supported by smart, execution-focussed practitioners. We have an opportunity for a savvy Junior Consultant to support the definition, delivery and implementation of projects for CSX colleagues and clients. What you'll be doing: Participate in workshops to capture process requirements and use cases and capture workshop output and translate to process and workflow diagrams Perform data analysis on ITSM data as required Aid in the production of documentation artefacts and presentations to support ESM engagement activities and service management processes Assist in the Early Life Support activities as required Manage workshop and meeting scheduling, capture minutes and actions, track and report on actions to completion Contribute to the production and/or delivery of training materials Participate in the design and production of service management reporting Support for governance processes and meetings Ensure the capture, anonymisation, and accurate storage of all CSX-generated IP Assist in lessons learned and the capture and execution of actions for improvement of internal processes, tools and culture Assist in the running of project and programmes as required by the engagement lead What you'll need: Experience as a project team member, working closely with a professional project manager Demonstrate a basic understanding of technology and business processes, especially Service Management and tools Understanding of the end to end' view of how business processes are supported by tools and applications Practical experience of documenting process maps using Visio or other tools ractical experience of at least two Service Management disciplines Knowledge of Microsoft Office application suite software (MS Word, Excel, PowerPoint Visio and Project) Knowledge of Service Management tools, ideally ServiceNow
