Virtualization Infrastructure Lead Job description About Us Founded in 1996, FlexTrade Systems is the global leader in high performance, multi asset order and execution management solutions. FlexTrade introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform. Our worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers. Located in London, with offices in New York, North America, and Asia, FlexTrade maintains an experienced staff of developers, programmers, strategists, and product specialists, who work together with our clients' technologists and traders to break new ground in the field of electronic trading.We offer competitive salaries, bonuses, and a comprehensive benefits package. The Team We are actively seeking experienced candidates to lead our Global Virtualization and Infrastructure team that supports FlexTrade's Global infrastructure hosting operations.As a financial services technology vendor that delivers mission critical Software-as-a-Service (SaaS) to our clients, FlexTrade's Infrastructure Operations is vital to our business and foundational to customer success. You will be a vital asset to the leadership of FlexTrade's IT Operations, who play an integral role in the business, keeping our revenue generating SaaS environment free from downtime. This ensures we can deliver a high level of service to our diverse set of clients, including large asset managers, hedge funds, banks and brokers which in turn maintains FlexTrade's reputation as a market leader in Electronic Trading space. This presents an exciting challenge for the Global Infrastructure Lead.The Virtualization Infrastructure Lead will oversee a global team of 3+ members. This role will report to the Head of Global Infrastructure (based in Great Neck, NY). About You The successful applicant will have experience in leading small teams as well as hands on knowledge of running and maintaining a SaaS hosting environment. This position is responsible for ensuring effective delivery of services and successful delivery of key infrastructure and network projects through both team management and direct contribution. This position will also be a key enabler driving collaboration with IT Infrastructure Operations Teams based in AMS and APAC. The Job As Virtualization Infrastructure Lead for a global infrastructure team, you will be responsible for managing a team of infrastructure engineers. The team is part of a global IT organization and will drive virtualization and infrastructure reliability and ensure that the most critical outages to our business, guest, and team members has prompt recovery, and effective communication to stakeholders. Core Responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. Requirements Provide strategic direction and oversight for the design, development, operation, and support of IT systems to deliver FlexTrade's solutions. Manage the full end to end technology life cycle within the infrastructure space Ensure effective service delivery and management through timely project delivery and working closely with our Hosting Operations team to support ticket-based work Work projects and ticket escalations as needed to ensure successful delivery of services and projects. Manage and take part (if needed) in rota and on-call coverage for the running of the FlexTrade environment. Manage, escalate, and analyze incidents and problems for the production environment, assessing patterns, making recommendations, and providing appropriate communication. Work with other support groups (e.g., development, client services) to define workflows and update standard operating procedures. Follows industry best practices where appropriate. Provide leadership, coaching and direction to the local team, coordinate with the wider, global, infrastructure teams and foster a business-oriented culture and mindset. Working with the global team to identify critical infrastructure projects and advise on emerging technologies to ensure IT capabilities respond to the needs of FlexTrade's business strategy. Engage with existing or prospective clients in EMEA seeking to evaluate or develop a better understanding of FlexTrade's application hosting environment Knowledge, Skills & Experience Minimum of eight (8) years of Engineering work experience Minimum of six (6) years of experience in Network troubleshooting in a 24x7 Operations Center Minimum of two (2) years of direct management experience Ability to supervise and motivate others Ability to work with others to resolve problems, handle requests or situations Proven experience of Infrastructure design and implementation Deep understanding of current and emerging infrastructure technologies and how other enterprises are employing them. Team leadership and management experience Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the infrastructure operations team. Experience in managing data centre environments including installations, patching, lifecycle management, capacity management, process automation, orchestration etc. ITIL certification and/or technical certifications in any of the above technologies' desirable Understanding of infrastructure stack, including Physical Infrastructure Stack - Compute, Storage, Networking (e.g., Cisco) Virtualization (e.g., VMWare) Linux/Windows OS Network Connectivity (VPLS, VPN, Leased Lines, Cross Connects) Familiarity with emerging technologies including Cloud Technologies incl Private/Hybrid Cloud (AWS, Azure, VMC) Continuous Integration/Development (Jenkins) Containerization (Docker, Kubernetes) Monitoring Technologies Ability to drive organizational change and build infrastructure capabilities that effectively optimize operational efficiency and deliver innovative and agile solutions. The ability to plan and script complex changes within the Network infrastructure. Patching & upgrade management of devices Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production system. Strong vendor management and partner relation skills. Education & Qualifications Bachelor's or master's degree in computer science, information systems, or related field, or equivalent work experience. 8+ years of relevant experience ITIL certification and/or technical certifications in any of the above technologies' desirable
Dec 19, 2022
Full time
Virtualization Infrastructure Lead Job description About Us Founded in 1996, FlexTrade Systems is the global leader in high performance, multi asset order and execution management solutions. FlexTrade introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform. Our worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers. Located in London, with offices in New York, North America, and Asia, FlexTrade maintains an experienced staff of developers, programmers, strategists, and product specialists, who work together with our clients' technologists and traders to break new ground in the field of electronic trading.We offer competitive salaries, bonuses, and a comprehensive benefits package. The Team We are actively seeking experienced candidates to lead our Global Virtualization and Infrastructure team that supports FlexTrade's Global infrastructure hosting operations.As a financial services technology vendor that delivers mission critical Software-as-a-Service (SaaS) to our clients, FlexTrade's Infrastructure Operations is vital to our business and foundational to customer success. You will be a vital asset to the leadership of FlexTrade's IT Operations, who play an integral role in the business, keeping our revenue generating SaaS environment free from downtime. This ensures we can deliver a high level of service to our diverse set of clients, including large asset managers, hedge funds, banks and brokers which in turn maintains FlexTrade's reputation as a market leader in Electronic Trading space. This presents an exciting challenge for the Global Infrastructure Lead.The Virtualization Infrastructure Lead will oversee a global team of 3+ members. This role will report to the Head of Global Infrastructure (based in Great Neck, NY). About You The successful applicant will have experience in leading small teams as well as hands on knowledge of running and maintaining a SaaS hosting environment. This position is responsible for ensuring effective delivery of services and successful delivery of key infrastructure and network projects through both team management and direct contribution. This position will also be a key enabler driving collaboration with IT Infrastructure Operations Teams based in AMS and APAC. The Job As Virtualization Infrastructure Lead for a global infrastructure team, you will be responsible for managing a team of infrastructure engineers. The team is part of a global IT organization and will drive virtualization and infrastructure reliability and ensure that the most critical outages to our business, guest, and team members has prompt recovery, and effective communication to stakeholders. Core Responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. Requirements Provide strategic direction and oversight for the design, development, operation, and support of IT systems to deliver FlexTrade's solutions. Manage the full end to end technology life cycle within the infrastructure space Ensure effective service delivery and management through timely project delivery and working closely with our Hosting Operations team to support ticket-based work Work projects and ticket escalations as needed to ensure successful delivery of services and projects. Manage and take part (if needed) in rota and on-call coverage for the running of the FlexTrade environment. Manage, escalate, and analyze incidents and problems for the production environment, assessing patterns, making recommendations, and providing appropriate communication. Work with other support groups (e.g., development, client services) to define workflows and update standard operating procedures. Follows industry best practices where appropriate. Provide leadership, coaching and direction to the local team, coordinate with the wider, global, infrastructure teams and foster a business-oriented culture and mindset. Working with the global team to identify critical infrastructure projects and advise on emerging technologies to ensure IT capabilities respond to the needs of FlexTrade's business strategy. Engage with existing or prospective clients in EMEA seeking to evaluate or develop a better understanding of FlexTrade's application hosting environment Knowledge, Skills & Experience Minimum of eight (8) years of Engineering work experience Minimum of six (6) years of experience in Network troubleshooting in a 24x7 Operations Center Minimum of two (2) years of direct management experience Ability to supervise and motivate others Ability to work with others to resolve problems, handle requests or situations Proven experience of Infrastructure design and implementation Deep understanding of current and emerging infrastructure technologies and how other enterprises are employing them. Team leadership and management experience Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the infrastructure operations team. Experience in managing data centre environments including installations, patching, lifecycle management, capacity management, process automation, orchestration etc. ITIL certification and/or technical certifications in any of the above technologies' desirable Understanding of infrastructure stack, including Physical Infrastructure Stack - Compute, Storage, Networking (e.g., Cisco) Virtualization (e.g., VMWare) Linux/Windows OS Network Connectivity (VPLS, VPN, Leased Lines, Cross Connects) Familiarity with emerging technologies including Cloud Technologies incl Private/Hybrid Cloud (AWS, Azure, VMC) Continuous Integration/Development (Jenkins) Containerization (Docker, Kubernetes) Monitoring Technologies Ability to drive organizational change and build infrastructure capabilities that effectively optimize operational efficiency and deliver innovative and agile solutions. The ability to plan and script complex changes within the Network infrastructure. Patching & upgrade management of devices Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production system. Strong vendor management and partner relation skills. Education & Qualifications Bachelor's or master's degree in computer science, information systems, or related field, or equivalent work experience. 8+ years of relevant experience ITIL certification and/or technical certifications in any of the above technologies' desirable
Ripple's mission is to enable payments every way, everywhere for everyone. We believe connecting traditional financial entities like banks, payment providers and corporations with emerging blockchain technologies and users is the path to an open, decentralized, and more inclusive financial future. This Internet of Value gives any internet-enabled person, application or device access to financial services that are transparent, fast, reliable, and cheap. Delivering this vision is a challenge of massive scale spanning $155 trillion in annual cross border fiat payments and the $1.5 trillion market of digital assets that has grown 10X in the last year. We are looking for a software engineer to join our team building liquidity services at Ripple. Our liquidity platform and products enables businesses to offer crypto trading services to their end customers, and is a key part of Ripple's strategy to simplify access to crypto liquidity for enterprises. In this role, you will mentor other software engineers, setting and demonstrating high standards and technical excellence. As a member of a new initiative, you must be passionate about inventing and delivering customer-focused solutions to ambitious and ambiguous challenges. WHAT YOU'LL DO: Be an entrepreneurial builder, working up and down the stack, mixing software engineering, data engineering, and knowledge of machine learning deployments to jumpstart this new initiative. Deliver reliable, high-throughput, low-latency (micro)services to power optimized decision-making at scale. Participate in the full software development lifecycle, from sculpting technical vision and software design to unit and integration testing Work with teams across the organization, including product, design, marketing, integrations, ops, customer success, legal and more Be a technical subject matter expert, provide technical leadership and share your expertise with a growing team of engineers Continuously raise our standard of engineering excellence by implementing and driving best practices for coding, testing, and deployment WHAT WE'RE LOOKING FOR 8+ years of hands-on Software Development experience on large scale distributed systems, with the last 5-7+ years in Java or similar (Go, Python) and 2+ years experience working as a tech lead Experience building and deploying containerized applications (e.g. Docker) into modern distributed computing environments such as Kubernetes Experience in building transactional systems (preferably in finance / banking / e-commerce domains) , backed by an scalable data stores and other cloud data services to manage large, structured event data sources such as tick data Experience with Agile development of distributed services, with a focus on robust software design, scalability and security Eagerness to work openly and collaboratively with a diverse team Ability to encourage and drive engineering best practices A positive attitude and a passion for sharing knowledge BS in Computer Science or similar WHO WE ARE: Ripple is doing for value what the internet did for information: enabling its instant and seamless flow around the world. We call this the Internet of Value (IoV). Using blockchain and cryptocurrency technology, Ripple is dedicated to creating powerful gains in financial efficiency, equity and inclusion. In addition, Ripple is developing and enabling the future use cases that will catalyze the new digital economy for governments, businesses and consumers. Ripple has offices in San Francisco (HQ), New York, London, Mumbai, Singapore, São Paulo, Toronto, Reykjavík, Washington D.C. and Dubai. WHAT WE OFFER - The resources and support to be your best at work and beyond: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. Ripple is Flexible First: you have the option to work remotely, from our offices, or a combination of the two within the 11 countries we are located around the world. Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team off-sites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Bonus Flexibility Program: Participants in the Corporate Bonus Plan have the option to elect to receive their annual bonus in cash, equity or XRP, or a combination. 100% paid medical and dental and 95% paid vision insurance for employees starting on your first day 401k (with match) Commuter benefits Employee giving match Mobile phone stipend Take Care of Yourself Twice a quarter R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Flexible vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Interns - please discuss benefits with your recruiter. Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.
Dec 18, 2022
Full time
Ripple's mission is to enable payments every way, everywhere for everyone. We believe connecting traditional financial entities like banks, payment providers and corporations with emerging blockchain technologies and users is the path to an open, decentralized, and more inclusive financial future. This Internet of Value gives any internet-enabled person, application or device access to financial services that are transparent, fast, reliable, and cheap. Delivering this vision is a challenge of massive scale spanning $155 trillion in annual cross border fiat payments and the $1.5 trillion market of digital assets that has grown 10X in the last year. We are looking for a software engineer to join our team building liquidity services at Ripple. Our liquidity platform and products enables businesses to offer crypto trading services to their end customers, and is a key part of Ripple's strategy to simplify access to crypto liquidity for enterprises. In this role, you will mentor other software engineers, setting and demonstrating high standards and technical excellence. As a member of a new initiative, you must be passionate about inventing and delivering customer-focused solutions to ambitious and ambiguous challenges. WHAT YOU'LL DO: Be an entrepreneurial builder, working up and down the stack, mixing software engineering, data engineering, and knowledge of machine learning deployments to jumpstart this new initiative. Deliver reliable, high-throughput, low-latency (micro)services to power optimized decision-making at scale. Participate in the full software development lifecycle, from sculpting technical vision and software design to unit and integration testing Work with teams across the organization, including product, design, marketing, integrations, ops, customer success, legal and more Be a technical subject matter expert, provide technical leadership and share your expertise with a growing team of engineers Continuously raise our standard of engineering excellence by implementing and driving best practices for coding, testing, and deployment WHAT WE'RE LOOKING FOR 8+ years of hands-on Software Development experience on large scale distributed systems, with the last 5-7+ years in Java or similar (Go, Python) and 2+ years experience working as a tech lead Experience building and deploying containerized applications (e.g. Docker) into modern distributed computing environments such as Kubernetes Experience in building transactional systems (preferably in finance / banking / e-commerce domains) , backed by an scalable data stores and other cloud data services to manage large, structured event data sources such as tick data Experience with Agile development of distributed services, with a focus on robust software design, scalability and security Eagerness to work openly and collaboratively with a diverse team Ability to encourage and drive engineering best practices A positive attitude and a passion for sharing knowledge BS in Computer Science or similar WHO WE ARE: Ripple is doing for value what the internet did for information: enabling its instant and seamless flow around the world. We call this the Internet of Value (IoV). Using blockchain and cryptocurrency technology, Ripple is dedicated to creating powerful gains in financial efficiency, equity and inclusion. In addition, Ripple is developing and enabling the future use cases that will catalyze the new digital economy for governments, businesses and consumers. Ripple has offices in San Francisco (HQ), New York, London, Mumbai, Singapore, São Paulo, Toronto, Reykjavík, Washington D.C. and Dubai. WHAT WE OFFER - The resources and support to be your best at work and beyond: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. Ripple is Flexible First: you have the option to work remotely, from our offices, or a combination of the two within the 11 countries we are located around the world. Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team off-sites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Bonus Flexibility Program: Participants in the Corporate Bonus Plan have the option to elect to receive their annual bonus in cash, equity or XRP, or a combination. 100% paid medical and dental and 95% paid vision insurance for employees starting on your first day 401k (with match) Commuter benefits Employee giving match Mobile phone stipend Take Care of Yourself Twice a quarter R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Flexible vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Interns - please discuss benefits with your recruiter. Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.
Ripple's mission is to enable payments every way, everywhere for everyone. We believe connecting traditional financial entities like banks, payment providers and corporations with emerging blockchain technologies and users is the path to an open, decentralized, and more inclusive financial future. This Internet of Value gives any internet-enabled person, application or device access to financial services that are transparent, fast, reliable, and cheap. Delivering this vision is a challenge of massive scale spanning $155 trillion in annual cross border fiat payments and the $1.5 trillion market of digital assets that has grown 10X in the last year. We are looking for a software engineer to join our team building liquidity services at Ripple. Our liquidity platform and products enables businesses to offer crypto trading services to their end customers, and is a key part of Ripple's strategy to simplify access to crypto liquidity for enterprises. In this role, you will mentor other software engineers, setting and demonstrating high standards and technical excellence. As a member of a new initiative, you must be passionate about inventing and delivering customer-focused solutions to ambitious and ambiguous challenges. WHAT YOU'LL DO: Be an entrepreneurial builder, working up and down the stack, mixing software engineering, data engineering, and knowledge of machine learning deployments to jumpstart this new initiative. Deliver reliable, high-throughput, low-latency (micro)services to power optimized decision-making at scale. Participate in the full software development lifecycle, from sculpting technical vision and software design to unit and integration testing Work with teams across the organization, including product, design, marketing, integrations, ops, customer success, legal and more Be a technical subject matter expert, provide technical leadership and share your expertise with a growing team of engineers Continuously raise our standard of engineering excellence by implementing and driving best practices for coding, testing, and deployment WHAT WE'RE LOOKING FOR 8+ years of hands-on Software Development experience on large scale distributed systems, with the last 5-7+ years in Java or similar (Go, Python) and 2+ years experience working as a tech lead Experience building and deploying containerized applications (e.g. Docker) into modern distributed computing environments such as Kubernetes Experience in building transactional systems (preferably in finance / banking / e-commerce domains) , backed by an scalable data stores and other cloud data services to manage large, structured event data sources such as tick data Experience with Agile development of distributed services, with a focus on robust software design, scalability and security Eagerness to work openly and collaboratively with a diverse team Ability to encourage and drive engineering best practices A positive attitude and a passion for sharing knowledge BS in Computer Science or similar WHO WE ARE: Ripple is doing for value what the internet did for information: enabling its instant and seamless flow around the world. We call this the Internet of Value (IoV). Using blockchain and cryptocurrency technology, Ripple is dedicated to creating powerful gains in financial efficiency, equity and inclusion. In addition, Ripple is developing and enabling the future use cases that will catalyze the new digital economy for governments, businesses and consumers. Ripple has offices in San Francisco (HQ), New York, London, Mumbai, Singapore, São Paulo, Toronto, Reykjavík, Washington D.C. and Dubai. WHAT WE OFFER - The resources and support to be your best at work and beyond: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. Ripple is Flexible First: you have the option to work remotely, from our offices, or a combination of the two within the 11 countries we are located around the world. Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team off-sites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Bonus Flexibility Program: Participants in the Corporate Bonus Plan have the option to elect to receive their annual bonus in cash, equity or XRP, or a combination. 100% paid medical and dental and 95% paid vision insurance for employees starting on your first day 401k (with match) Commuter benefits Employee giving match Mobile phone stipend Take Care of Yourself Twice a quarter R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Flexible vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Interns - please discuss benefits with your recruiter. Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.
Dec 10, 2022
Full time
Ripple's mission is to enable payments every way, everywhere for everyone. We believe connecting traditional financial entities like banks, payment providers and corporations with emerging blockchain technologies and users is the path to an open, decentralized, and more inclusive financial future. This Internet of Value gives any internet-enabled person, application or device access to financial services that are transparent, fast, reliable, and cheap. Delivering this vision is a challenge of massive scale spanning $155 trillion in annual cross border fiat payments and the $1.5 trillion market of digital assets that has grown 10X in the last year. We are looking for a software engineer to join our team building liquidity services at Ripple. Our liquidity platform and products enables businesses to offer crypto trading services to their end customers, and is a key part of Ripple's strategy to simplify access to crypto liquidity for enterprises. In this role, you will mentor other software engineers, setting and demonstrating high standards and technical excellence. As a member of a new initiative, you must be passionate about inventing and delivering customer-focused solutions to ambitious and ambiguous challenges. WHAT YOU'LL DO: Be an entrepreneurial builder, working up and down the stack, mixing software engineering, data engineering, and knowledge of machine learning deployments to jumpstart this new initiative. Deliver reliable, high-throughput, low-latency (micro)services to power optimized decision-making at scale. Participate in the full software development lifecycle, from sculpting technical vision and software design to unit and integration testing Work with teams across the organization, including product, design, marketing, integrations, ops, customer success, legal and more Be a technical subject matter expert, provide technical leadership and share your expertise with a growing team of engineers Continuously raise our standard of engineering excellence by implementing and driving best practices for coding, testing, and deployment WHAT WE'RE LOOKING FOR 8+ years of hands-on Software Development experience on large scale distributed systems, with the last 5-7+ years in Java or similar (Go, Python) and 2+ years experience working as a tech lead Experience building and deploying containerized applications (e.g. Docker) into modern distributed computing environments such as Kubernetes Experience in building transactional systems (preferably in finance / banking / e-commerce domains) , backed by an scalable data stores and other cloud data services to manage large, structured event data sources such as tick data Experience with Agile development of distributed services, with a focus on robust software design, scalability and security Eagerness to work openly and collaboratively with a diverse team Ability to encourage and drive engineering best practices A positive attitude and a passion for sharing knowledge BS in Computer Science or similar WHO WE ARE: Ripple is doing for value what the internet did for information: enabling its instant and seamless flow around the world. We call this the Internet of Value (IoV). Using blockchain and cryptocurrency technology, Ripple is dedicated to creating powerful gains in financial efficiency, equity and inclusion. In addition, Ripple is developing and enabling the future use cases that will catalyze the new digital economy for governments, businesses and consumers. Ripple has offices in San Francisco (HQ), New York, London, Mumbai, Singapore, São Paulo, Toronto, Reykjavík, Washington D.C. and Dubai. WHAT WE OFFER - The resources and support to be your best at work and beyond: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. Ripple is Flexible First: you have the option to work remotely, from our offices, or a combination of the two within the 11 countries we are located around the world. Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team off-sites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Bonus Flexibility Program: Participants in the Corporate Bonus Plan have the option to elect to receive their annual bonus in cash, equity or XRP, or a combination. 100% paid medical and dental and 95% paid vision insurance for employees starting on your first day 401k (with match) Commuter benefits Employee giving match Mobile phone stipend Take Care of Yourself Twice a quarter R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Flexible vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Interns - please discuss benefits with your recruiter. Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.
SMARTPHONE Repair Head Technician £26,000 - £32,000 OTE "At iSmash our mission is to keep customers connected to the devices they love in order to create a world without " We love helping people stay connected. This can mean anything from replacing their front facing camera so they can carry on taking 100 selfies a day, replacing the battery on their phone so they don't have to face the commute home without any music or replacing the broken screen ruining the memories in their photos app or distracting them from their favourite Netflix show. We know how important a mobile device is to people and making sure we can repair their technology to the highest standard, quickly and with a friendly smile is how we roll. If you're like us, you love connecting with people, helping them to feel at ease when they need it the most and recommending solutions to help them repair their device, protect it in the future and find the right accessories to help fit into their lifestyle then a career with iSmash might be the one for you What will you get for you hard work? (Rewards and benefits that we currently offer and some we are putting in place for 2022) Competitive basic salary The chance to work for an Award Winning Tech Repair Company Commission Scheme £0 - £6000 per year Fantastic career development opportunities which can see you move to Tech Store Manager then Multi Site Manager and increase your earning potential by up to £6,800 (not including bonus and commission) as you move up Annual review which for the most consistent performers can see your salary jump by £1800 per year Opportunities to re-locate all around the UK as we grow our number of Service Centres this year and next 23 days holiday plus 8 Bank Holidays 1 extra day holiday for every year you spend with us Ongoing Training and development Quarterly Social team building events Annual Awards party What will you be doing?(These are the specific things you will be doing on a day-to-day basis) You must be brilliant at technical repairs and have outstanding people skills. Without our customers, we don't exist so when those customers need greeting or serving and no one else can help, we don't wait around, we get on and help them to reduce their tech stress. As an iSmash Head Technician you work with a Multi-Site Manager and alongside our amazing teams, serving customers and taking technical steering the teams repair quality while driving the profitability of your Service Centre. Relationships and communication between everyone in your team and the Support Centre are essential to you being successful in the role. Specifically, this will mean you will be doing the following: First and foremost, you will be conducting repairs on our customer's devices. This will include things like replacing batteries, screens, internal flex replacements and replacing cameras You will not only fix their device to the incredibly high standards of iSmash, but you will also deliver the best service in the world to them when they need it most. Manage our 4 Retail Goals to deliver Profitability by: - Developing our colleagues to be their most productive ever - Delighting our customers through the iSmash Customer Experience - Ensuring commercial growth through increased basket size value - Controlling our erosion through greater stock protection You will act as a role model to Developing towards, entry level and Advanced technicians and support your Multi-Site Manager in all their duties Welcome and help customers that enter our stores whether they need tech support, advice or to purchase an accessory from us. Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service. Ensure that the repairs workspace remains in excellent working order, neat, clean and with all the right tools you need to conduct repairs. Ensure that all procedures and repairs always comply with Health & Safety through all procedures and ensure that the store is a safe working environment at all times. Issue directions from the Retail Plan and the Multi-Site Manager as they lead their technical teams throughout trading. What type of experience might you have? (These are things we'll look for in the recruitment process) A minimum of 2 years' experience repairing smartphones tablets and MacBooks either through work directly or for friends and family, specifically it would be helpful to have experience already in repairing iPhones, Samsung and Google phones, iPads, and MacBooks). A passion and curiosity about technology and problem solving An engaging communication style, energetic and proactive with an excellent customer focus Some experience of leading a retail or repair team would be an advantage Positive, can-do attitude and friendly persona Experience of working in a fast-paced retail environment and working under your own initiative How to be a success? (These are the behaviours you will display in your role) At iSmash we allow talent to flourish, be brilliant from day one and the founder will know who you are. Deliver against our strategic pillars of Trust, Reach, Choice, Excellence, Quality and People and you will be a trailblazer. Gaining our customers Trust which will be measured through NPS, Google review and customer complaints Reach as many customers as possible, don't give away too many discounts to beat revenue targets. We will see customers love the Choice you provide them through increased conversion rate and bigger basket sizes. Excellence is seen when we don't lose or waste our stock. Repairs is what we do and essentially, we see Quality in the repair as fundamental to that. Our People need to be there for our customers and productive for the business If you have all of that and would love to be a part of the iSmash family, please apply. We are looking forward to hearing from you.
Sep 24, 2022
Full time
SMARTPHONE Repair Head Technician £26,000 - £32,000 OTE "At iSmash our mission is to keep customers connected to the devices they love in order to create a world without " We love helping people stay connected. This can mean anything from replacing their front facing camera so they can carry on taking 100 selfies a day, replacing the battery on their phone so they don't have to face the commute home without any music or replacing the broken screen ruining the memories in their photos app or distracting them from their favourite Netflix show. We know how important a mobile device is to people and making sure we can repair their technology to the highest standard, quickly and with a friendly smile is how we roll. If you're like us, you love connecting with people, helping them to feel at ease when they need it the most and recommending solutions to help them repair their device, protect it in the future and find the right accessories to help fit into their lifestyle then a career with iSmash might be the one for you What will you get for you hard work? (Rewards and benefits that we currently offer and some we are putting in place for 2022) Competitive basic salary The chance to work for an Award Winning Tech Repair Company Commission Scheme £0 - £6000 per year Fantastic career development opportunities which can see you move to Tech Store Manager then Multi Site Manager and increase your earning potential by up to £6,800 (not including bonus and commission) as you move up Annual review which for the most consistent performers can see your salary jump by £1800 per year Opportunities to re-locate all around the UK as we grow our number of Service Centres this year and next 23 days holiday plus 8 Bank Holidays 1 extra day holiday for every year you spend with us Ongoing Training and development Quarterly Social team building events Annual Awards party What will you be doing?(These are the specific things you will be doing on a day-to-day basis) You must be brilliant at technical repairs and have outstanding people skills. Without our customers, we don't exist so when those customers need greeting or serving and no one else can help, we don't wait around, we get on and help them to reduce their tech stress. As an iSmash Head Technician you work with a Multi-Site Manager and alongside our amazing teams, serving customers and taking technical steering the teams repair quality while driving the profitability of your Service Centre. Relationships and communication between everyone in your team and the Support Centre are essential to you being successful in the role. Specifically, this will mean you will be doing the following: First and foremost, you will be conducting repairs on our customer's devices. This will include things like replacing batteries, screens, internal flex replacements and replacing cameras You will not only fix their device to the incredibly high standards of iSmash, but you will also deliver the best service in the world to them when they need it most. Manage our 4 Retail Goals to deliver Profitability by: - Developing our colleagues to be their most productive ever - Delighting our customers through the iSmash Customer Experience - Ensuring commercial growth through increased basket size value - Controlling our erosion through greater stock protection You will act as a role model to Developing towards, entry level and Advanced technicians and support your Multi-Site Manager in all their duties Welcome and help customers that enter our stores whether they need tech support, advice or to purchase an accessory from us. Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service. Ensure that the repairs workspace remains in excellent working order, neat, clean and with all the right tools you need to conduct repairs. Ensure that all procedures and repairs always comply with Health & Safety through all procedures and ensure that the store is a safe working environment at all times. Issue directions from the Retail Plan and the Multi-Site Manager as they lead their technical teams throughout trading. What type of experience might you have? (These are things we'll look for in the recruitment process) A minimum of 2 years' experience repairing smartphones tablets and MacBooks either through work directly or for friends and family, specifically it would be helpful to have experience already in repairing iPhones, Samsung and Google phones, iPads, and MacBooks). A passion and curiosity about technology and problem solving An engaging communication style, energetic and proactive with an excellent customer focus Some experience of leading a retail or repair team would be an advantage Positive, can-do attitude and friendly persona Experience of working in a fast-paced retail environment and working under your own initiative How to be a success? (These are the behaviours you will display in your role) At iSmash we allow talent to flourish, be brilliant from day one and the founder will know who you are. Deliver against our strategic pillars of Trust, Reach, Choice, Excellence, Quality and People and you will be a trailblazer. Gaining our customers Trust which will be measured through NPS, Google review and customer complaints Reach as many customers as possible, don't give away too many discounts to beat revenue targets. We will see customers love the Choice you provide them through increased conversion rate and bigger basket sizes. Excellence is seen when we don't lose or waste our stock. Repairs is what we do and essentially, we see Quality in the repair as fundamental to that. Our People need to be there for our customers and productive for the business If you have all of that and would love to be a part of the iSmash family, please apply. We are looking forward to hearing from you.
SMARTPHONE Repair Head Technician £26,000 - £32,000 OTE "At iSmash our mission is to keep customers connected to the devices they love in order to create a world without " We love helping people stay connected. This can mean anything from replacing their front facing camera so they can carry on taking 100 selfies a day, replacing the battery on their phone so they don't have to face the commute home without any music or replacing the broken screen ruining the memories in their photos app or distracting them from their favourite Netflix show. We know how important a mobile device is to people and making sure we can repair their technology to the highest standard, quickly and with a friendly smile is how we roll. If you're like us, you love connecting with people, helping them to feel at ease when they need it the most and recommending solutions to help them repair their device, protect it in the future and find the right accessories to help fit into their lifestyle then a career with iSmash might be the one for you What will you get for you hard work? (Rewards and benefits that we currently offer and some we are putting in place for 2022) Competitive basic salary The chance to work for an Award Winning Tech Repair Company Commission Scheme £0 - £6000 per year Fantastic career development opportunities which can see you move to Tech Store Manager then Multi Site Manager and increase your earning potential by up to £6,800 (not including bonus and commission) as you move up Annual review which for the most consistent performers can see your salary jump by £1800 per year Opportunities to re-locate all around the UK as we grow our number of Service Centres this year and next 23 days holiday plus 8 Bank Holidays 1 extra day holiday for every year you spend with us Ongoing Training and development Quarterly Social team building events Annual Awards party What will you be doing?(These are the specific things you will be doing on a day-to-day basis) You must be brilliant at technical repairs and have outstanding people skills. Without our customers, we don't exist so when those customers need greeting or serving and no one else can help, we don't wait around, we get on and help them to reduce their tech stress. As an iSmash Head Technician you work with a Multi-Site Manager and alongside our amazing teams, serving customers and taking technical steering the teams repair quality while driving the profitability of your Service Centre. Relationships and communication between everyone in your team and the Support Centre are essential to you being successful in the role. Specifically, this will mean you will be doing the following: First and foremost, you will be conducting repairs on our customer's devices. This will include things like replacing batteries, screens, internal flex replacements and replacing cameras You will not only fix their device to the incredibly high standards of iSmash, but you will also deliver the best service in the world to them when they need it most. Manage our 4 Retail Goals to deliver Profitability by: - Developing our colleagues to be their most productive ever - Delighting our customers through the iSmash Customer Experience - Ensuring commercial growth through increased basket size value - Controlling our erosion through greater stock protection You will act as a role model to Developing towards, entry level and Advanced technicians and support your Multi-Site Manager in all their duties Welcome and help customers that enter our stores whether they need tech support, advice or to purchase an accessory from us. Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service. Ensure that the repairs workspace remains in excellent working order, neat, clean and with all the right tools you need to conduct repairs. Ensure that all procedures and repairs always comply with Health & Safety through all procedures and ensure that the store is a safe working environment at all times. Issue directions from the Retail Plan and the Multi-Site Manager as they lead their technical teams throughout trading. What type of experience might you have? (These are things we'll look for in the recruitment process) A minimum of 2 years' experience repairing smartphones tablets and MacBooks either through work directly or for friends and family, specifically it would be helpful to have experience already in repairing iPhones, Samsung and Google phones, iPads, and MacBooks). A passion and curiosity about technology and problem solving An engaging communication style, energetic and proactive with an excellent customer focus Some experience of leading a retail or repair team would be an advantage Positive, can-do attitude and friendly persona Experience of working in a fast-paced retail environment and working under your own initiative How to be a success? (These are the behaviours you will display in your role) At iSmash we allow talent to flourish, be brilliant from day one and the founder will know who you are. Deliver against our strategic pillars of Trust, Reach, Choice, Excellence, Quality and People and you will be a trailblazer. Gaining our customers Trust which will be measured through NPS, Google review and customer complaints Reach as many customers as possible, don't give away too many discounts to beat revenue targets. We will see customers love the Choice you provide them through increased conversion rate and bigger basket sizes. Excellence is seen when we don't lose or waste our stock. Repairs is what we do and essentially, we see Quality in the repair as fundamental to that. Our People need to be there for our customers and productive for the business If you have all of that and would love to be a part of the iSmash family, please apply. We are looking forward to hearing from you.
Sep 24, 2022
Full time
SMARTPHONE Repair Head Technician £26,000 - £32,000 OTE "At iSmash our mission is to keep customers connected to the devices they love in order to create a world without " We love helping people stay connected. This can mean anything from replacing their front facing camera so they can carry on taking 100 selfies a day, replacing the battery on their phone so they don't have to face the commute home without any music or replacing the broken screen ruining the memories in their photos app or distracting them from their favourite Netflix show. We know how important a mobile device is to people and making sure we can repair their technology to the highest standard, quickly and with a friendly smile is how we roll. If you're like us, you love connecting with people, helping them to feel at ease when they need it the most and recommending solutions to help them repair their device, protect it in the future and find the right accessories to help fit into their lifestyle then a career with iSmash might be the one for you What will you get for you hard work? (Rewards and benefits that we currently offer and some we are putting in place for 2022) Competitive basic salary The chance to work for an Award Winning Tech Repair Company Commission Scheme £0 - £6000 per year Fantastic career development opportunities which can see you move to Tech Store Manager then Multi Site Manager and increase your earning potential by up to £6,800 (not including bonus and commission) as you move up Annual review which for the most consistent performers can see your salary jump by £1800 per year Opportunities to re-locate all around the UK as we grow our number of Service Centres this year and next 23 days holiday plus 8 Bank Holidays 1 extra day holiday for every year you spend with us Ongoing Training and development Quarterly Social team building events Annual Awards party What will you be doing?(These are the specific things you will be doing on a day-to-day basis) You must be brilliant at technical repairs and have outstanding people skills. Without our customers, we don't exist so when those customers need greeting or serving and no one else can help, we don't wait around, we get on and help them to reduce their tech stress. As an iSmash Head Technician you work with a Multi-Site Manager and alongside our amazing teams, serving customers and taking technical steering the teams repair quality while driving the profitability of your Service Centre. Relationships and communication between everyone in your team and the Support Centre are essential to you being successful in the role. Specifically, this will mean you will be doing the following: First and foremost, you will be conducting repairs on our customer's devices. This will include things like replacing batteries, screens, internal flex replacements and replacing cameras You will not only fix their device to the incredibly high standards of iSmash, but you will also deliver the best service in the world to them when they need it most. Manage our 4 Retail Goals to deliver Profitability by: - Developing our colleagues to be their most productive ever - Delighting our customers through the iSmash Customer Experience - Ensuring commercial growth through increased basket size value - Controlling our erosion through greater stock protection You will act as a role model to Developing towards, entry level and Advanced technicians and support your Multi-Site Manager in all their duties Welcome and help customers that enter our stores whether they need tech support, advice or to purchase an accessory from us. Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service. Ensure that the repairs workspace remains in excellent working order, neat, clean and with all the right tools you need to conduct repairs. Ensure that all procedures and repairs always comply with Health & Safety through all procedures and ensure that the store is a safe working environment at all times. Issue directions from the Retail Plan and the Multi-Site Manager as they lead their technical teams throughout trading. What type of experience might you have? (These are things we'll look for in the recruitment process) A minimum of 2 years' experience repairing smartphones tablets and MacBooks either through work directly or for friends and family, specifically it would be helpful to have experience already in repairing iPhones, Samsung and Google phones, iPads, and MacBooks). A passion and curiosity about technology and problem solving An engaging communication style, energetic and proactive with an excellent customer focus Some experience of leading a retail or repair team would be an advantage Positive, can-do attitude and friendly persona Experience of working in a fast-paced retail environment and working under your own initiative How to be a success? (These are the behaviours you will display in your role) At iSmash we allow talent to flourish, be brilliant from day one and the founder will know who you are. Deliver against our strategic pillars of Trust, Reach, Choice, Excellence, Quality and People and you will be a trailblazer. Gaining our customers Trust which will be measured through NPS, Google review and customer complaints Reach as many customers as possible, don't give away too many discounts to beat revenue targets. We will see customers love the Choice you provide them through increased conversion rate and bigger basket sizes. Excellence is seen when we don't lose or waste our stock. Repairs is what we do and essentially, we see Quality in the repair as fundamental to that. Our People need to be there for our customers and productive for the business If you have all of that and would love to be a part of the iSmash family, please apply. We are looking forward to hearing from you.
SMARTPHONE Repair Advanced Technician 32 hours - £23,000 - £27,000 OTE (Pro Rata) "At iSmash our mission is to keep customers connected to the devices they love in order to create a world without " We love helping people stay connected. This can mean anything from replacing their front facing camera so they can carry on taking 100 selfies a day, replacing the battery on their phone so they don't have to face the commute home without any music or replacing the broken screen ruining the memories in their photos app or distracting them from their favourite Netflix show. We know how important a mobile device is to people and making sure we can repair their technology to the highest standard, quickly and with a friendly smile is how we roll. If you're like us, you love connecting with people, helping them to feel at ease when they need it the most and recommending solutions to help them repair their device, protect it in the future and find the right accessories to help fit into their lifestyle then a career with iSmash might be the one for you What will you get for you hard work? (Rewards and benefits that we currently offer and some we are putting in place for 2022) Competitive basic salary The chance to work for an Award Winning Tech Repair Company Individual 'Top Gun' incentive for career development Commission Scheme £0 - £4000 per year Fantastic career development opportunities which can see you move to Head Tech then Tech Store Manager and increase your earning potential by up to £6,800 (not including bonus and commission) as you move up Annual review which for the most consistent performers can see your salary jump by £1800 per year Opportunities to re-locate all around the UK as we grow our number of Service Centres this year and next 23 days holiday plus 8 Bank Holidays 1 extra day holiday for every year you spend with us Ongoing Training and development Quarterly Social team building events Annual Awards party What will you be doing?(These are the specific things you will be doing on a day-to-day basis) You must be brilliant at technical repairs and have outstanding people skills. Without our customers, we don't exist so when those customers need greeting or serving and no one else can help, we don't wait around, we get on and help them to reduce their tech stress. As an iSmash Technician you work alongside our amazing teams, serving customers and taking technical steer from the store's Head Technician or Store Manager. Relationships and communication between everyone in your team and the Support Centre are essential to you being successful in the role. Specifically, this will mean you will be doing the following: First and foremost, you will be conducting repairs on our customer's devices. This will include things like replacing batteries, screens, internal flex replacements and replacing cameras You will not only fix their device to the incredibly high standards of iSmash, but you will also deliver the best service in the world to them when they need it most. You will act as a role model to Developing towards and entry level technicians and support your Tech Store Manager or Head Tech in all their duties Welcome and help customers that enter our stores whether they need tech support, advice or to purchase an accessory from us. Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service. Ensure that the repairs workspace remains in excellent working order, neat, clean and with all the right tools you need to conduct repairs. Ensure that all procedures and repairs always comply with Health & Safety through all procedures and ensure that the store is a safe working environment at all times. Follow directions from the Store Head Technician or Store Manager as they lead the technical team throughout trading. What type of experience might you have? (These are things we'll look for in the recruitment process) A minimum of 2 years' experience repairing smartphones tablets and MacBooks either through work directly or for friends and family, specifically it would be helpful to have experience already in repairing iPhones, Samsung and Google phones, iPads, and MacBooks). A passion and curiosity about technology and problem solving An engaging communication style, energetic and proactive with an excellent customer focus Positive, can-do attitude and friendly persona Experience of working in a fast-paced retail environment and working under your own initiative How to be a success? (These are the behaviours you will display in your role) At iSmash we allow talent to flourish, be brilliant from day one and the founder will know who you are. Deliver against our strategic pillars of Trust, Reach, Choice, Excellence, Quality and People and you will be a trailblazer. Gaining our customers Trust which will be measured through NPS, Google review and customer complaints Reach as many customers as possible, don't give away too many discounts to beat revenue targets. We will see customers love the Choice you provide them through increased conversion rate and bigger basket sizes. Excellence is seen when we don't lose or waste our stock. Repairs is what we do and essentially, we see Quality in the repair as fundamental to that. Our People need to be there for our customers and productive for the business If you have all of that and would love to be a part of the iSmash family, please apply. We are looking forward to hearing from you.
Sep 24, 2022
Full time
SMARTPHONE Repair Advanced Technician 32 hours - £23,000 - £27,000 OTE (Pro Rata) "At iSmash our mission is to keep customers connected to the devices they love in order to create a world without " We love helping people stay connected. This can mean anything from replacing their front facing camera so they can carry on taking 100 selfies a day, replacing the battery on their phone so they don't have to face the commute home without any music or replacing the broken screen ruining the memories in their photos app or distracting them from their favourite Netflix show. We know how important a mobile device is to people and making sure we can repair their technology to the highest standard, quickly and with a friendly smile is how we roll. If you're like us, you love connecting with people, helping them to feel at ease when they need it the most and recommending solutions to help them repair their device, protect it in the future and find the right accessories to help fit into their lifestyle then a career with iSmash might be the one for you What will you get for you hard work? (Rewards and benefits that we currently offer and some we are putting in place for 2022) Competitive basic salary The chance to work for an Award Winning Tech Repair Company Individual 'Top Gun' incentive for career development Commission Scheme £0 - £4000 per year Fantastic career development opportunities which can see you move to Head Tech then Tech Store Manager and increase your earning potential by up to £6,800 (not including bonus and commission) as you move up Annual review which for the most consistent performers can see your salary jump by £1800 per year Opportunities to re-locate all around the UK as we grow our number of Service Centres this year and next 23 days holiday plus 8 Bank Holidays 1 extra day holiday for every year you spend with us Ongoing Training and development Quarterly Social team building events Annual Awards party What will you be doing?(These are the specific things you will be doing on a day-to-day basis) You must be brilliant at technical repairs and have outstanding people skills. Without our customers, we don't exist so when those customers need greeting or serving and no one else can help, we don't wait around, we get on and help them to reduce their tech stress. As an iSmash Technician you work alongside our amazing teams, serving customers and taking technical steer from the store's Head Technician or Store Manager. Relationships and communication between everyone in your team and the Support Centre are essential to you being successful in the role. Specifically, this will mean you will be doing the following: First and foremost, you will be conducting repairs on our customer's devices. This will include things like replacing batteries, screens, internal flex replacements and replacing cameras You will not only fix their device to the incredibly high standards of iSmash, but you will also deliver the best service in the world to them when they need it most. You will act as a role model to Developing towards and entry level technicians and support your Tech Store Manager or Head Tech in all their duties Welcome and help customers that enter our stores whether they need tech support, advice or to purchase an accessory from us. Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service. Ensure that the repairs workspace remains in excellent working order, neat, clean and with all the right tools you need to conduct repairs. Ensure that all procedures and repairs always comply with Health & Safety through all procedures and ensure that the store is a safe working environment at all times. Follow directions from the Store Head Technician or Store Manager as they lead the technical team throughout trading. What type of experience might you have? (These are things we'll look for in the recruitment process) A minimum of 2 years' experience repairing smartphones tablets and MacBooks either through work directly or for friends and family, specifically it would be helpful to have experience already in repairing iPhones, Samsung and Google phones, iPads, and MacBooks). A passion and curiosity about technology and problem solving An engaging communication style, energetic and proactive with an excellent customer focus Positive, can-do attitude and friendly persona Experience of working in a fast-paced retail environment and working under your own initiative How to be a success? (These are the behaviours you will display in your role) At iSmash we allow talent to flourish, be brilliant from day one and the founder will know who you are. Deliver against our strategic pillars of Trust, Reach, Choice, Excellence, Quality and People and you will be a trailblazer. Gaining our customers Trust which will be measured through NPS, Google review and customer complaints Reach as many customers as possible, don't give away too many discounts to beat revenue targets. We will see customers love the Choice you provide them through increased conversion rate and bigger basket sizes. Excellence is seen when we don't lose or waste our stock. Repairs is what we do and essentially, we see Quality in the repair as fundamental to that. Our People need to be there for our customers and productive for the business If you have all of that and would love to be a part of the iSmash family, please apply. We are looking forward to hearing from you.
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Sep 20, 2022
Full time
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Company Info Our Clients are specialists in the design, supply and maintenance of access equipment in the form of mastclimbers and hoists for the construction industry and they are the leaders in the Mastclimbing Work Platforms (MCWP) in the UK. Having experienced a period of rapid growth, they are seeking to continue this growth whilst maintaining their dominance within the industry and are looking to add an Operations Manager to their ranks to help achieve this. Job Purpose An autonomous role responsible for all elements of BFT Mastclimbing trading activities in the southern region. In particular, managing operational teams, ensuring that contracts and projects are delivered in a safe, planned manner to achieve a quality product within the time allowed. Delivering on the clients’ expectations and maximising the financial return to our business. Assisting in managing the client relationship once the work has been completed to ensure that we discharge all contractual responsibilities to enable monies to be released on the due date. Working with colleagues across the business to continually improve methods and develop the business You will Report to the UK Operations Director Position summary Key responsibilities for the Operations Manager include but not are not limited to: Work with the our clients Customer representatives to determine planned work schedules and unplanned work, to ensure that the program is maintained as set by our Clients customers and in line with our Clients agreement of supply Represent the our Clients at project planning meetings and at customer progress/planning meetings when required Ensure that the Management staff within the southern region are prioritising activities according to the risk rating Produce detailed programmes/reports for our Clients’ Customers Provide reports to the Internal Management team as required, including evaluating performance and productivity and analysing accounting and financial data Evaluate sites to assess site values and development risk Ensure standards of technical competence are maintained by confirming all employees are adequately trained for their roles and coaching direct reports to develop their skills Promote the professional development of employees
Work with Installers and Supervisors to develop innovative ways to undertake access solutions using new equipment and flexible methods between engineering disciplines Oversee the management of all employees in the region to ensure the region runs smoothly Review labour and transport utilisation to maximise the benefit to the company Oversee the yard to ensure appropriate stock levels Review and manage the scope of works and specification, and the general cost parameters for all projects Manage and identify financial risk and report to senior management on any potential disputes Review project costs and values based on the quotation, order and any specific agreements Review and lead implementation of legislation and project standards Ensure that there is a provision of adequate resources to meet the commitments of the Safety, Quality & Environmental Policy Statements Reinforce safe working practices in all areas and be an ardent champion of safety
Direct Reports: General/Yard Manager, Operations Manager, Operations Assistant, Administration Assistant Candidate Requirements: Committed to delivering high quality work with an emphasis on safe working methods Ability to apply relevant procedures and legislation A clear communicator with the ability to produce reports. Be confident using Microsoft Office, in particular Excel as much of the work is completed on Smart devices. (essential) Self-disciplined, reliable, ethical and able to work under pressure. Good numeracy skills and a Grade C or above in English and Maths would be a bonus. Minimum Experience Required: o Experience of planning and logistics o Experience of managing a team, particularly a team of remote workers o Experience of working in the construction industry/mechanical access would be preferred, but is not essential Preferred Education Requirements: o Minimum GCSE Maths and English, or equivalent Required Technical Skills: o Computer literate including MS Office o Understands how to manage finances Required Behavioural Skills: o Proactive and flexible nature o Good communication and interpersonal skills o Highly organised o Ethical leadership abilities, including delegation o Excellent problem solver o Committed to Health & Safety o Committed to delivering high quality work
Additional Info (Internal Use only do not Post the below on Job Adverts)
BFT Mastclimbing is looking to appoint a dynamic Regional Manager to take responsibility for all elements of our trading activities in the southern region. The role is based at our fast-paced commercial centre in Leighton Buzzard and involves travel around the region. They will be required to manage operational teams to ensure that contracts and projects are delivered in a safe, planned manner to achieve a quality product within the time allowed. They will need to deliver on the clients’ expectations and maximise the financial return to our business. They will also assist in managing the client relationship once the work has been completed to ensure that we discharge all contractual responsibilities to enable monies to be released on the due date. They will work with colleagues across the business to continually improve methods and develop the business. The successful candidate will have experience of managing teams, in particular planning and logistics of a remote working team. Experience in construction would be a benefit but is not essential. They must be committed to delivering high quality work with an emphasis on safe working methods. They should be able to apply relevant procedures and legislation. They will be a clear communicator with the ability to produce reports, should be able to read and understand construction drawings, as well as being confident using Microsoft Office. They will be self-disciplined, reliable, ethical and able to work under pressure. They should enjoy problem solving. Any specific technical training can be provided at our in-house training academy if required. BFT is the UK leader in Mastclimbing Work Platforms (MCWP), the faster, more efficient alternative to traditional scaffolding. We are the go-to solution for the country’s most demanding construction, renovation and maintenance projects. From low-level flat refurbishments to complex high-rises developments, we use our technology, experience and unfailing dedication to safety to save our clients time and money. We design, supply and maintain access equipment in the form of mastclimbers and hoists for the construction industry and have a great reputation across the UK. We have experienced a period of rapid growth and seek to continue this growth whilst maintaining our dominance within the industry. We can offer a highly competitive salary, a company vehicle, inclusion into our company share scheme and into our company bonus scheme. We have a collaborative, flexible working environment where personal development and internal promotions are encouraged.
Jan 12, 2022
Permanent
Company Info Our Clients are specialists in the design, supply and maintenance of access equipment in the form of mastclimbers and hoists for the construction industry and they are the leaders in the Mastclimbing Work Platforms (MCWP) in the UK. Having experienced a period of rapid growth, they are seeking to continue this growth whilst maintaining their dominance within the industry and are looking to add an Operations Manager to their ranks to help achieve this. Job Purpose An autonomous role responsible for all elements of BFT Mastclimbing trading activities in the southern region. In particular, managing operational teams, ensuring that contracts and projects are delivered in a safe, planned manner to achieve a quality product within the time allowed. Delivering on the clients’ expectations and maximising the financial return to our business. Assisting in managing the client relationship once the work has been completed to ensure that we discharge all contractual responsibilities to enable monies to be released on the due date. Working with colleagues across the business to continually improve methods and develop the business You will Report to the UK Operations Director Position summary Key responsibilities for the Operations Manager include but not are not limited to: Work with the our clients Customer representatives to determine planned work schedules and unplanned work, to ensure that the program is maintained as set by our Clients customers and in line with our Clients agreement of supply Represent the our Clients at project planning meetings and at customer progress/planning meetings when required Ensure that the Management staff within the southern region are prioritising activities according to the risk rating Produce detailed programmes/reports for our Clients’ Customers Provide reports to the Internal Management team as required, including evaluating performance and productivity and analysing accounting and financial data Evaluate sites to assess site values and development risk Ensure standards of technical competence are maintained by confirming all employees are adequately trained for their roles and coaching direct reports to develop their skills Promote the professional development of employees
Work with Installers and Supervisors to develop innovative ways to undertake access solutions using new equipment and flexible methods between engineering disciplines Oversee the management of all employees in the region to ensure the region runs smoothly Review labour and transport utilisation to maximise the benefit to the company Oversee the yard to ensure appropriate stock levels Review and manage the scope of works and specification, and the general cost parameters for all projects Manage and identify financial risk and report to senior management on any potential disputes Review project costs and values based on the quotation, order and any specific agreements Review and lead implementation of legislation and project standards Ensure that there is a provision of adequate resources to meet the commitments of the Safety, Quality & Environmental Policy Statements Reinforce safe working practices in all areas and be an ardent champion of safety
Direct Reports: General/Yard Manager, Operations Manager, Operations Assistant, Administration Assistant Candidate Requirements: Committed to delivering high quality work with an emphasis on safe working methods Ability to apply relevant procedures and legislation A clear communicator with the ability to produce reports. Be confident using Microsoft Office, in particular Excel as much of the work is completed on Smart devices. (essential) Self-disciplined, reliable, ethical and able to work under pressure. Good numeracy skills and a Grade C or above in English and Maths would be a bonus. Minimum Experience Required: o Experience of planning and logistics o Experience of managing a team, particularly a team of remote workers o Experience of working in the construction industry/mechanical access would be preferred, but is not essential Preferred Education Requirements: o Minimum GCSE Maths and English, or equivalent Required Technical Skills: o Computer literate including MS Office o Understands how to manage finances Required Behavioural Skills: o Proactive and flexible nature o Good communication and interpersonal skills o Highly organised o Ethical leadership abilities, including delegation o Excellent problem solver o Committed to Health & Safety o Committed to delivering high quality work
Additional Info (Internal Use only do not Post the below on Job Adverts)
BFT Mastclimbing is looking to appoint a dynamic Regional Manager to take responsibility for all elements of our trading activities in the southern region. The role is based at our fast-paced commercial centre in Leighton Buzzard and involves travel around the region. They will be required to manage operational teams to ensure that contracts and projects are delivered in a safe, planned manner to achieve a quality product within the time allowed. They will need to deliver on the clients’ expectations and maximise the financial return to our business. They will also assist in managing the client relationship once the work has been completed to ensure that we discharge all contractual responsibilities to enable monies to be released on the due date. They will work with colleagues across the business to continually improve methods and develop the business. The successful candidate will have experience of managing teams, in particular planning and logistics of a remote working team. Experience in construction would be a benefit but is not essential. They must be committed to delivering high quality work with an emphasis on safe working methods. They should be able to apply relevant procedures and legislation. They will be a clear communicator with the ability to produce reports, should be able to read and understand construction drawings, as well as being confident using Microsoft Office. They will be self-disciplined, reliable, ethical and able to work under pressure. They should enjoy problem solving. Any specific technical training can be provided at our in-house training academy if required. BFT is the UK leader in Mastclimbing Work Platforms (MCWP), the faster, more efficient alternative to traditional scaffolding. We are the go-to solution for the country’s most demanding construction, renovation and maintenance projects. From low-level flat refurbishments to complex high-rises developments, we use our technology, experience and unfailing dedication to safety to save our clients time and money. We design, supply and maintain access equipment in the form of mastclimbers and hoists for the construction industry and have a great reputation across the UK. We have experienced a period of rapid growth and seek to continue this growth whilst maintaining our dominance within the industry. We can offer a highly competitive salary, a company vehicle, inclusion into our company share scheme and into our company bonus scheme. We have a collaborative, flexible working environment where personal development and internal promotions are encouraged.
JOB TITLE: Senior Principal Consultant, Market Access Industry: Pharmaceutical / Life-science consultancy IMPACT OF THE ROLE We provide clients from the pharmaceutical, medical device and diagnostics sectors with a broad range of payer research, pricing, reimbursement and market access strategy support. Within the Market Access space, we are a leading player, with experts across Europe, the US and APAC. As a senior member of the leadership team, you'll be working closely with the client and project team colleagues to deliver Market Access solutions, and you will be instrumental in executing the Market Access plan. This will be achieved through effective project and client management, team leadership, business development, strategic planning and analysis, recommendation and conclusion forming. WHAT WILL I BE DOING: Lead teams of Consultants in the successful delivery of projects in areas of: Payer and multi-stakeholder insight Value proposition development Market access strategy Pricing and reimbursement Drive client engagement and business development activities: Conduct competitor intelligence, benchmarking and service provision analyses Make new client contacts, follow-up leads and participate in new business meetings Ambassador for strong 'client experience' Experienced at building strong client relationships Leads proposal development, crafting a solution that meets client needs Participate in collaborative bid teams Take a role in presenting at conferences Execute projects to a client ready standard: Actively sharing information; an internal thought leader and driver of thought leadership material for external audiences, e.g. white paper, webinar Project Director, responsible for strategic direction of projects, and meeting client objectives Conduct stakeholder interviews Key role in guiding team towards impactful recommendations and strategies Maintain communication with clients and the internal team throughout the course of the project Provide expert content knowledge on global healthcare systems, as well as disease-specific and technology-specific areas Proactively manage own and other's time across multiple simultaneous projects Position yourself as an expert and trusted advisor, ensuring deliverables add value Guiding and supporting the project manager on timelines, quality and profitability Encourage collaborative working across the Market Access team and the broader organisation Proactively communicate with colleagues at all levels to ensure mutual exchange of information Provide constructive feedback to colleagues on a project by project basis, identifying potential issues and offering solutions as they arise Utilise own knowledge and expertise to lead the induction and ongoing development of colleagues Expectation to take on the management of junior team members as appropriate Contribute to the leadership of the Market Access team Part of the senior leadership team Driving specific internal business initiatives Involved in setting and executing the direction of the team EXPERIENCE NEEDED: Market access solutions experience Experience in the pharmaceutical/healthcare sector an advantage Excellent knowledge of health systems and pricing and reimbursement processes, in particular in key countries in Europe Proven evidence of client engagement and business development success Highly developed project management skills Ability to work to tight and immoveable deadlines, e.g. proposal submissions Excellent organisational, writing and planning skill Additional language skills an advantage To find out more about Real please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy| Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Dec 07, 2021
Full time
JOB TITLE: Senior Principal Consultant, Market Access Industry: Pharmaceutical / Life-science consultancy IMPACT OF THE ROLE We provide clients from the pharmaceutical, medical device and diagnostics sectors with a broad range of payer research, pricing, reimbursement and market access strategy support. Within the Market Access space, we are a leading player, with experts across Europe, the US and APAC. As a senior member of the leadership team, you'll be working closely with the client and project team colleagues to deliver Market Access solutions, and you will be instrumental in executing the Market Access plan. This will be achieved through effective project and client management, team leadership, business development, strategic planning and analysis, recommendation and conclusion forming. WHAT WILL I BE DOING: Lead teams of Consultants in the successful delivery of projects in areas of: Payer and multi-stakeholder insight Value proposition development Market access strategy Pricing and reimbursement Drive client engagement and business development activities: Conduct competitor intelligence, benchmarking and service provision analyses Make new client contacts, follow-up leads and participate in new business meetings Ambassador for strong 'client experience' Experienced at building strong client relationships Leads proposal development, crafting a solution that meets client needs Participate in collaborative bid teams Take a role in presenting at conferences Execute projects to a client ready standard: Actively sharing information; an internal thought leader and driver of thought leadership material for external audiences, e.g. white paper, webinar Project Director, responsible for strategic direction of projects, and meeting client objectives Conduct stakeholder interviews Key role in guiding team towards impactful recommendations and strategies Maintain communication with clients and the internal team throughout the course of the project Provide expert content knowledge on global healthcare systems, as well as disease-specific and technology-specific areas Proactively manage own and other's time across multiple simultaneous projects Position yourself as an expert and trusted advisor, ensuring deliverables add value Guiding and supporting the project manager on timelines, quality and profitability Encourage collaborative working across the Market Access team and the broader organisation Proactively communicate with colleagues at all levels to ensure mutual exchange of information Provide constructive feedback to colleagues on a project by project basis, identifying potential issues and offering solutions as they arise Utilise own knowledge and expertise to lead the induction and ongoing development of colleagues Expectation to take on the management of junior team members as appropriate Contribute to the leadership of the Market Access team Part of the senior leadership team Driving specific internal business initiatives Involved in setting and executing the direction of the team EXPERIENCE NEEDED: Market access solutions experience Experience in the pharmaceutical/healthcare sector an advantage Excellent knowledge of health systems and pricing and reimbursement processes, in particular in key countries in Europe Proven evidence of client engagement and business development success Highly developed project management skills Ability to work to tight and immoveable deadlines, e.g. proposal submissions Excellent organisational, writing and planning skill Additional language skills an advantage To find out more about Real please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy| Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Digital Developer We have an exciting opportunity for a Digital Developer to provide essential back end and front end development for the charity's core website and digital initiatives. Position: Digital Developer Location: Swindon Hours: Full-time 37.5 Salary: £27,000 to £35,000 per annum Duration: Permanent Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day's holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking Closing Date: 13th December 2021 The Role The role includes development of new initiatives and maintenance of existing platforms and digital assets. The role requires a sound working knowledge of core web technologies including PHP, JavaScript, MySQL, HTML, CSS, APIs and other languages/technologies as required. The main duties include: Develop mobile-first websites, apps and digital initiatives led by the Digital Development Manager Write maintainable PHP, JavaScript, MySQL, HTML and CSS adhering to OOP (Object Oriented Programming) and SEO best practices Back end development using PHP and MySQL Write front end HTML, CSS and JavaScript to build responsive websites optimised for mobile and tablet devices using frameworks such as Bootstrap and jQuery Programmatic development of our in-house Content Management System (CMS) Work with the latest technologies to integrate solutions using APIs, libraries and frameworks Support the development of new digital initiatives Deal with technical queries and problems Come up with creative ideas as part of the Digital team's drive to come up with new digital initiatives Develop skills in new programming languages and tools to expand our digital capabilities About You As Digital Developer, you will have experience of: Working within a digital development environment or within a digital agency Systems integration in the form of APIs and third-party bespoke systems is desirable Front end frameworks such as Bootstrap MariaDB/MySQL, database design and optimisation Linux servers and services such as NGINX and Git is desirable If this sounds like you, we'd love to hear from you. Please provide your CV and a 250-word statement that sets out why you're the best person for this position. In Return Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they're willing to explore how what you have might fit what's needed. The checklist - There's no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply! It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home. Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available. Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce. Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help. About the Organisation The charity's mission is to offer the Bible to the world. It is a vision of a world where everyone has access to the Bible and can recognise its value for them, their families and communities. Working for a Christian charity, this is a great opportunity to work for an investor in people gold employer who have won awards for their excellence in investing in people. They are committed to the development of all staff and have fantastic charity-sector benefits to help motivate and retain exceptional people. The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community. You may also have experience as a Digital Developer, Junior Digital Developer, Senior Digital Developer, Digital Development Specialist, Digital Development Lead, Digital Developer, Developer Digital.
Dec 01, 2021
Full time
Digital Developer We have an exciting opportunity for a Digital Developer to provide essential back end and front end development for the charity's core website and digital initiatives. Position: Digital Developer Location: Swindon Hours: Full-time 37.5 Salary: £27,000 to £35,000 per annum Duration: Permanent Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day's holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking Closing Date: 13th December 2021 The Role The role includes development of new initiatives and maintenance of existing platforms and digital assets. The role requires a sound working knowledge of core web technologies including PHP, JavaScript, MySQL, HTML, CSS, APIs and other languages/technologies as required. The main duties include: Develop mobile-first websites, apps and digital initiatives led by the Digital Development Manager Write maintainable PHP, JavaScript, MySQL, HTML and CSS adhering to OOP (Object Oriented Programming) and SEO best practices Back end development using PHP and MySQL Write front end HTML, CSS and JavaScript to build responsive websites optimised for mobile and tablet devices using frameworks such as Bootstrap and jQuery Programmatic development of our in-house Content Management System (CMS) Work with the latest technologies to integrate solutions using APIs, libraries and frameworks Support the development of new digital initiatives Deal with technical queries and problems Come up with creative ideas as part of the Digital team's drive to come up with new digital initiatives Develop skills in new programming languages and tools to expand our digital capabilities About You As Digital Developer, you will have experience of: Working within a digital development environment or within a digital agency Systems integration in the form of APIs and third-party bespoke systems is desirable Front end frameworks such as Bootstrap MariaDB/MySQL, database design and optimisation Linux servers and services such as NGINX and Git is desirable If this sounds like you, we'd love to hear from you. Please provide your CV and a 250-word statement that sets out why you're the best person for this position. In Return Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they're willing to explore how what you have might fit what's needed. The checklist - There's no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply! It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home. Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available. Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce. Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help. About the Organisation The charity's mission is to offer the Bible to the world. It is a vision of a world where everyone has access to the Bible and can recognise its value for them, their families and communities. Working for a Christian charity, this is a great opportunity to work for an investor in people gold employer who have won awards for their excellence in investing in people. They are committed to the development of all staff and have fantastic charity-sector benefits to help motivate and retain exceptional people. The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community. You may also have experience as a Digital Developer, Junior Digital Developer, Senior Digital Developer, Digital Development Specialist, Digital Development Lead, Digital Developer, Developer Digital.
Position Registration Administrator Reporting to Registration and Settlement Manager Function Finance Location Crawley, Energy House Reference Number 63586 Employment Period Fixed Term Contract (9 - 12 months) Contract Type Personal Contract CiP Level / Bonus 5% Starting Salary £21,000 - Plus benefits and bonus Closing Date 14/12/2021 All applications will be reviewed after the closing date We also offer : Annual leave 25 days Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: To deliver the Registration Service (MPAS) and to improve address and registration data quality, acting as the lead business analyst in one more aspects of Registration activities. Dimensions There are three MPAS services with a total of 8.5 million metering points (MPAN)s, 200+ (Central Volume Allocation) CVA meters record the 80,000 GWh/annum of electricity that enters our distribution system, in addition each year there are 100,000+ address updates required together with 20,000+ logical disconnection requests and 45,000+ Idle Service Safety Inspections. The national electricity trading and settlement to the value of £10bn is dependent upon the quality and availability of the Registration Service. Additionally the team leads UK Power Network's relationship with the wider industry settlement and registration governance arrangements. Principal Accountabilities: 1. Deliver the Registration Service and the MPAS systems effectively and efficiently in accordance with UK Power Network Licence Obligations, the Retail Energy Code, and the Balancing and Settlement Code. 2. Provide MPAS and address quality technical expertise to internal and external stakeholders, including Energy Suppliers, Ofgem representatives, the Data Communications Company (DCC) and assurance parties appointed. 3. Maintain the daily logs ensuring that routine processes are completed as required (daily checks, mismatches, Grid Supply Point (GSP) aggregations, etc.). 4. Implement a programme of improving MPAS address data quality and linking addresses to national address data sets and support Income Management in undertaking data quality improvements as required. 5. Deliver the Logical Disconnection and Line Loss Factor Code processes in accordance with the obligations set in the Balancing and Settlement Code. 6. Investigate registration data anomalies identifying and addressing root causes of issues, ensuring effective corrective solutions are determined and action is taken. 7. Taking a lead role in managing external audits of the Registration team activities and systems 8. Act as the lead business analyst in one or more of the following specialist areas: 1. Delivering the UK Power Networks Central Volume Allocation (CVA) registration and data integrity function with Central Data Collection Agent (CDCA) and Meter Operator Agents (MOAs) on meter technical details, aggregation rules and estimation to fulfil our Balancing and Settlement Code (BSC) obligations. 2. Delivering MPAS and address quality reporting to meet the industry regulator Ofgem, industry and internal deadlines working with others to develop new reports to improve data quality and meet new internal and external reporting requirements. 3. Testing and implementing software changes to UK Power Networks' MPAS, Address Data Quality Management (ADQM), Central Address Base (CAB) and GSP IT systems. 1. Manage the internal review process of the Retail Energy Code, Elexon, and other industry proposed changes affecting Income Management. Work closely with the Regulation Team, Income Management and others teams to prepare the UKPN response to industry change proposals. 2. Contribute to the development of effective and efficient systems and processes (including training) maintaining process documentation in compliance with company standards and ISO 9001 compliance. 3. Work with the other members of the Registration team to provide an integrated, cohesive unit offering total flexibility to fulfil business, regulatory and industry initiatives. Knowledge, Skills, Qualifications and Experience: * A minimum of five GCSE's Graded A* to C (including English and mathematics), or equivalent qualifications (such as the English Baccalaureate). * Experience of establishing and maintain relationships with both internal and external stakeholders/customers. * Numerate with good attention to detail. * Experienced in producing concise and accurate reports and papers. * Good communicator able to able to concisely articulate problems and solutions in written and oral form. Nature and Scope: The job holder is required to work with other team members on a range of different registration and address data management activities to provide the UK Power Networks registration services and to improve the quality of data. The job holder will produce reports, handle electricity supplier enquires and update address details using their experience and judgement to make decisions. Where the issue is complex or unfamiliar the job holder will collect and collate all of the available information and seek guidance from the Registration Manager. The job holder will need to have a good understanding of the settlement and commercial drivers acting on UK Power Networks and the implications for registration. Monthly and weekly programmes of work will be organised at team level and assigned to the job holder within this framework they will need to organise their own work schedule which will involve adequate planning on their part to ensure that best use of their time is made. The job holder will lead on a number of the Registration team's activities as delegated by the Registration Manager acting as the team's in-house expert on aspects of the Registration Service. The job holder will be required to liaise with established internal and external contacts to source data and to resolve queries. The job holder will need to identify when external parties are not responding within appropriate timescales and escalate this to the Registration Manager. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used. If in doubt ask! We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace
Nov 30, 2021
Contractor
Position Registration Administrator Reporting to Registration and Settlement Manager Function Finance Location Crawley, Energy House Reference Number 63586 Employment Period Fixed Term Contract (9 - 12 months) Contract Type Personal Contract CiP Level / Bonus 5% Starting Salary £21,000 - Plus benefits and bonus Closing Date 14/12/2021 All applications will be reviewed after the closing date We also offer : Annual leave 25 days Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: To deliver the Registration Service (MPAS) and to improve address and registration data quality, acting as the lead business analyst in one more aspects of Registration activities. Dimensions There are three MPAS services with a total of 8.5 million metering points (MPAN)s, 200+ (Central Volume Allocation) CVA meters record the 80,000 GWh/annum of electricity that enters our distribution system, in addition each year there are 100,000+ address updates required together with 20,000+ logical disconnection requests and 45,000+ Idle Service Safety Inspections. The national electricity trading and settlement to the value of £10bn is dependent upon the quality and availability of the Registration Service. Additionally the team leads UK Power Network's relationship with the wider industry settlement and registration governance arrangements. Principal Accountabilities: 1. Deliver the Registration Service and the MPAS systems effectively and efficiently in accordance with UK Power Network Licence Obligations, the Retail Energy Code, and the Balancing and Settlement Code. 2. Provide MPAS and address quality technical expertise to internal and external stakeholders, including Energy Suppliers, Ofgem representatives, the Data Communications Company (DCC) and assurance parties appointed. 3. Maintain the daily logs ensuring that routine processes are completed as required (daily checks, mismatches, Grid Supply Point (GSP) aggregations, etc.). 4. Implement a programme of improving MPAS address data quality and linking addresses to national address data sets and support Income Management in undertaking data quality improvements as required. 5. Deliver the Logical Disconnection and Line Loss Factor Code processes in accordance with the obligations set in the Balancing and Settlement Code. 6. Investigate registration data anomalies identifying and addressing root causes of issues, ensuring effective corrective solutions are determined and action is taken. 7. Taking a lead role in managing external audits of the Registration team activities and systems 8. Act as the lead business analyst in one or more of the following specialist areas: 1. Delivering the UK Power Networks Central Volume Allocation (CVA) registration and data integrity function with Central Data Collection Agent (CDCA) and Meter Operator Agents (MOAs) on meter technical details, aggregation rules and estimation to fulfil our Balancing and Settlement Code (BSC) obligations. 2. Delivering MPAS and address quality reporting to meet the industry regulator Ofgem, industry and internal deadlines working with others to develop new reports to improve data quality and meet new internal and external reporting requirements. 3. Testing and implementing software changes to UK Power Networks' MPAS, Address Data Quality Management (ADQM), Central Address Base (CAB) and GSP IT systems. 1. Manage the internal review process of the Retail Energy Code, Elexon, and other industry proposed changes affecting Income Management. Work closely with the Regulation Team, Income Management and others teams to prepare the UKPN response to industry change proposals. 2. Contribute to the development of effective and efficient systems and processes (including training) maintaining process documentation in compliance with company standards and ISO 9001 compliance. 3. Work with the other members of the Registration team to provide an integrated, cohesive unit offering total flexibility to fulfil business, regulatory and industry initiatives. Knowledge, Skills, Qualifications and Experience: * A minimum of five GCSE's Graded A* to C (including English and mathematics), or equivalent qualifications (such as the English Baccalaureate). * Experience of establishing and maintain relationships with both internal and external stakeholders/customers. * Numerate with good attention to detail. * Experienced in producing concise and accurate reports and papers. * Good communicator able to able to concisely articulate problems and solutions in written and oral form. Nature and Scope: The job holder is required to work with other team members on a range of different registration and address data management activities to provide the UK Power Networks registration services and to improve the quality of data. The job holder will produce reports, handle electricity supplier enquires and update address details using their experience and judgement to make decisions. Where the issue is complex or unfamiliar the job holder will collect and collate all of the available information and seek guidance from the Registration Manager. The job holder will need to have a good understanding of the settlement and commercial drivers acting on UK Power Networks and the implications for registration. Monthly and weekly programmes of work will be organised at team level and assigned to the job holder within this framework they will need to organise their own work schedule which will involve adequate planning on their part to ensure that best use of their time is made. The job holder will lead on a number of the Registration team's activities as delegated by the Registration Manager acting as the team's in-house expert on aspects of the Registration Service. The job holder will be required to liaise with established internal and external contacts to source data and to resolve queries. The job holder will need to identify when external parties are not responding within appropriate timescales and escalate this to the Registration Manager. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used. If in doubt ask! We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace
