Service Desk Team Lead - 1st Line Support Location : Portsmouth Salary : 33,000 Role Overview We are looking for an enthusiastic and experienced Service Desk Team Lead to oversee a team of 1st Line Support Analysts. You will ensure excellent service delivery to clients by managing the team responsible for handling reactive and proactive customer requests across multiple channels, including ITSM platforms, phone, chat, and email. Your primary focus will be ensuring smooth operations, meeting service level agreements (SLAs), and fostering a positive and productive team environment. You will also play a key role in improving processes and developing team members' technical and customer service skills. Key Responsibilities Team Management Lead and mentor the 1st Line Support team, ensuring they deliver a high level of customer service. Develop and manage individual Performance Development Plans and conduct regular performance reviews. Recruit, train, and develop team members to enhance their technical and customer service skills. Oversee shift schedules to ensure adequate support coverage during business hours. Encourage a culture of continuous improvement and collaboration within the team. Ensure all changes to support processes and tools are communicated effectively to the team. Service Management & Reporting Manage ticket quality, ensuring compliance with SLAs and KPIs, and provide regular feedback to the team. Use performance metrics to identify areas for improvement and implement enhancements. Collaborate with Service Delivery Managers to ensure clients receive exceptional support. Maintain an awareness of customer needs and service agreements to deliver tailored solutions. Produce regular and ad hoc reports on team performance and service delivery metrics. Create and maintain accurate documentation, including procedures, Knowledge Base articles, and technical resolutions. Skills and Qualifications Required Technical Skills Strong knowledge of ITSM platforms and ticketing systems. Familiarity with common IT support tools and monitoring systems. Understanding of ITIL frameworks and best practices. Experience in creating and maintaining support documentation. Leadership and Management Skills Proven ability to manage and motivate a support team effectively. Experience in developing and implementing training plans. Strong organizational skills for managing schedules and team workflows. Analytical and Communication Skills Ability to analyse data and metrics to improve service delivery. Excellent communication skills for liaising with clients and internal stakeholders. Strong problem-solving skills and a proactive approach to identifying and addressing issues. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Dec 04, 2024
Full time
Service Desk Team Lead - 1st Line Support Location : Portsmouth Salary : 33,000 Role Overview We are looking for an enthusiastic and experienced Service Desk Team Lead to oversee a team of 1st Line Support Analysts. You will ensure excellent service delivery to clients by managing the team responsible for handling reactive and proactive customer requests across multiple channels, including ITSM platforms, phone, chat, and email. Your primary focus will be ensuring smooth operations, meeting service level agreements (SLAs), and fostering a positive and productive team environment. You will also play a key role in improving processes and developing team members' technical and customer service skills. Key Responsibilities Team Management Lead and mentor the 1st Line Support team, ensuring they deliver a high level of customer service. Develop and manage individual Performance Development Plans and conduct regular performance reviews. Recruit, train, and develop team members to enhance their technical and customer service skills. Oversee shift schedules to ensure adequate support coverage during business hours. Encourage a culture of continuous improvement and collaboration within the team. Ensure all changes to support processes and tools are communicated effectively to the team. Service Management & Reporting Manage ticket quality, ensuring compliance with SLAs and KPIs, and provide regular feedback to the team. Use performance metrics to identify areas for improvement and implement enhancements. Collaborate with Service Delivery Managers to ensure clients receive exceptional support. Maintain an awareness of customer needs and service agreements to deliver tailored solutions. Produce regular and ad hoc reports on team performance and service delivery metrics. Create and maintain accurate documentation, including procedures, Knowledge Base articles, and technical resolutions. Skills and Qualifications Required Technical Skills Strong knowledge of ITSM platforms and ticketing systems. Familiarity with common IT support tools and monitoring systems. Understanding of ITIL frameworks and best practices. Experience in creating and maintaining support documentation. Leadership and Management Skills Proven ability to manage and motivate a support team effectively. Experience in developing and implementing training plans. Strong organizational skills for managing schedules and team workflows. Analytical and Communication Skills Ability to analyse data and metrics to improve service delivery. Excellent communication skills for liaising with clients and internal stakeholders. Strong problem-solving skills and a proactive approach to identifying and addressing issues. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Software Developer (.NET) Your New Role: This is a chance for a talented Software Developer with .NET expertise to join a phenomenal team. You will create and maintain software applications that enhance the business's manufacturing processes; collaborating with various teams to improve efficiency and accuracy in production operations. Join a business that values innovation, collaboration, and continuous improvement. What's In It For You: Competitive salary (Up to 40k) and benefits. Opportunities for professional growth and career development. Supportive team environment. Key Responsibilities: Develop and maintain .NET applications. Integrate software with production and ERP systems. Implement web, desktop, and service-side applications. Manage production data using SQL databases. Capture and analyse production data. Conduct software testing and debugging. Provide technical support and troubleshoot applications. Optimise software for better functionality and security. Participate in code reviews and knowledge sharing. Qualifications: 2+ years of experience in .NET development (ASP.NET, C#, VB.NET, .NET Core). Proficiency in SQL databases and front-end technologies. Experience with manufacturing technologies - ERP, PLM, MES, QMS, PDM, etc. Strong analytical and communication skills. Ability to work independently and as part of a team. If you are passionate about software development and manufacturing, apply now to join our innovative team!
Dec 04, 2024
Full time
Software Developer (.NET) Your New Role: This is a chance for a talented Software Developer with .NET expertise to join a phenomenal team. You will create and maintain software applications that enhance the business's manufacturing processes; collaborating with various teams to improve efficiency and accuracy in production operations. Join a business that values innovation, collaboration, and continuous improvement. What's In It For You: Competitive salary (Up to 40k) and benefits. Opportunities for professional growth and career development. Supportive team environment. Key Responsibilities: Develop and maintain .NET applications. Integrate software with production and ERP systems. Implement web, desktop, and service-side applications. Manage production data using SQL databases. Capture and analyse production data. Conduct software testing and debugging. Provide technical support and troubleshoot applications. Optimise software for better functionality and security. Participate in code reviews and knowledge sharing. Qualifications: 2+ years of experience in .NET development (ASP.NET, C#, VB.NET, .NET Core). Proficiency in SQL databases and front-end technologies. Experience with manufacturing technologies - ERP, PLM, MES, QMS, PDM, etc. Strong analytical and communication skills. Ability to work independently and as part of a team. If you are passionate about software development and manufacturing, apply now to join our innovative team!
We are recruiting for an IT 2nd / 3rd Line Engineer , working with an office-based team. The role will be first point of contact for the IT-related issues, problems, incidents or requests. Duties: Assess, troubleshoot and resolve all end user computing issues . Help to develop processes and methods of operating . Work from or travel to company sites to provide extended end user computing services to the user beyond that provided from our offices as required. Ensure that all work carried out for users is recorded in the in-house systems. Maintain a level of technical competence, while assisting in training other members of the team to increase overall knowledge and competencies, improving the levels of service offered. Skills: Windows Desktop 10 / 11. Windows Server 2016+, Virtual appliances, SQL Server. Microsoft Intune, Defender & 365. Networking - LAN, vLAN, WAN, Switches, Routers etc. Cloud Services - Azure, Email, Office and Third Party. Active Directory - Hybrid Azure on Prem. Driving licence and own transport - essentia l Outstanding verbal and written communication skills High attention to detail and organisational skills. Benefits: Health care maintenance cash plan. Access to shopping and gym discounts. Employee assistance programme providing 24/7 access to helplines and information, plus up to 6 counselling sessions per year. 25 days holiday per annum increasing annually to 28. Holiday trading allowing employees to buy or sell holiday throughout the year. Salary Sacrifice cycle to work scheme. Auto enrolment pension scheme with 1 x life assurance. Salary 37K depending on experience.
Dec 04, 2024
Full time
We are recruiting for an IT 2nd / 3rd Line Engineer , working with an office-based team. The role will be first point of contact for the IT-related issues, problems, incidents or requests. Duties: Assess, troubleshoot and resolve all end user computing issues . Help to develop processes and methods of operating . Work from or travel to company sites to provide extended end user computing services to the user beyond that provided from our offices as required. Ensure that all work carried out for users is recorded in the in-house systems. Maintain a level of technical competence, while assisting in training other members of the team to increase overall knowledge and competencies, improving the levels of service offered. Skills: Windows Desktop 10 / 11. Windows Server 2016+, Virtual appliances, SQL Server. Microsoft Intune, Defender & 365. Networking - LAN, vLAN, WAN, Switches, Routers etc. Cloud Services - Azure, Email, Office and Third Party. Active Directory - Hybrid Azure on Prem. Driving licence and own transport - essentia l Outstanding verbal and written communication skills High attention to detail and organisational skills. Benefits: Health care maintenance cash plan. Access to shopping and gym discounts. Employee assistance programme providing 24/7 access to helplines and information, plus up to 6 counselling sessions per year. 25 days holiday per annum increasing annually to 28. Holiday trading allowing employees to buy or sell holiday throughout the year. Salary Sacrifice cycle to work scheme. Auto enrolment pension scheme with 1 x life assurance. Salary 37K depending on experience.
IT Onsite Engineer - Perm - York Salary: £25,000 - £30,000 pa Location: York fully on site Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but their key focus is some one who loves IT and has a desire to start and grow their career. This role would suit a self-motivated, energetic, customer minded individual who embraces virtual team working and collaboration. Effective communication and creative problem-solving skills are key, as is the ability to multi-task; prioritise efficiently to meet changes in demand and thrive in a busy working environment. The successful candidate will possess the necessary confidence to excel at working on their own providing onsite support at one of our key customer locations, evidencing the ability to communicate technical information in a clear and understandable manner to non-technical end users. *SC clearance is also a requirement of this role so, if not already in in place, the successful candidate will have to pass the criteria for SC Clearance, in order to continue in role. IT Onsite Engineer - Key Responsibilities Provide end user support via remote technologies and telephone support. Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation as and when necessary. Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all activities are logged and the tickets owned/progressed through their life cycle to a prompt resolution and agreed customer closure, Work with the Fordway Security team and end users in the containment and remediation of security events. Identifying potential security incidents or major incidents. Create and maintain support documentation and knowledgebase articles. Cultivate and foster partnerships and positive working relationships with the customer; customer 3rd Parties and Fordway colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times. Work with internal and external resources to facilitate the prompt resolution of issues. IT Onsite Engineer - Skills Required *SC clearance is also a requirement of this roleso, if not already in place, the successful candidate will have to pass the criteria for SC Clearance, in order to continue in the role. Full driving license (and own vehicle) is essential. At least one years' experience in a similar role, remote and onsite support A good level of understanding of Microsoft Cloud services and what services they provide Certification in ITIL 4 Foundation Microsoft Certifications, desirable not essential Microsoft Windows Desktop/Server Operating System Microsoft 365 product suite Microsoft Azure Active Directory Microsoft Endpoint Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Dec 04, 2024
Full time
IT Onsite Engineer - Perm - York Salary: £25,000 - £30,000 pa Location: York fully on site Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but their key focus is some one who loves IT and has a desire to start and grow their career. This role would suit a self-motivated, energetic, customer minded individual who embraces virtual team working and collaboration. Effective communication and creative problem-solving skills are key, as is the ability to multi-task; prioritise efficiently to meet changes in demand and thrive in a busy working environment. The successful candidate will possess the necessary confidence to excel at working on their own providing onsite support at one of our key customer locations, evidencing the ability to communicate technical information in a clear and understandable manner to non-technical end users. *SC clearance is also a requirement of this role so, if not already in in place, the successful candidate will have to pass the criteria for SC Clearance, in order to continue in role. IT Onsite Engineer - Key Responsibilities Provide end user support via remote technologies and telephone support. Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation as and when necessary. Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all activities are logged and the tickets owned/progressed through their life cycle to a prompt resolution and agreed customer closure, Work with the Fordway Security team and end users in the containment and remediation of security events. Identifying potential security incidents or major incidents. Create and maintain support documentation and knowledgebase articles. Cultivate and foster partnerships and positive working relationships with the customer; customer 3rd Parties and Fordway colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times. Work with internal and external resources to facilitate the prompt resolution of issues. IT Onsite Engineer - Skills Required *SC clearance is also a requirement of this roleso, if not already in place, the successful candidate will have to pass the criteria for SC Clearance, in order to continue in the role. Full driving license (and own vehicle) is essential. At least one years' experience in a similar role, remote and onsite support A good level of understanding of Microsoft Cloud services and what services they provide Certification in ITIL 4 Foundation Microsoft Certifications, desirable not essential Microsoft Windows Desktop/Server Operating System Microsoft 365 product suite Microsoft Azure Active Directory Microsoft Endpoint Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Harvey Nash is partnering with a leading business based in East Yorkshire as they look for a 1st/2nd Line Service Desk Engineer to join their team. The ideal candidate will provide outstanding service across a range of first line hardware and software issues primarily in a Windows environment including tools such as InTune, O365, and Microsoft Entra/Azure AD. Experience of interest: Providing outstanding technical support in a Windows environment. Providing outstanding service to customers and colleagues. Active Directory, Office 365, Windows 10, Hardware, Software configuration. 1 or 2 years experience in IT with a desire to progress your career. Basic networking and server support would be beneficial (Plenty of networking and server upgrades coming up). Able to demonstrate Root Cause Analysis on a variety of technical issues would be desirable. Full UK Driving License is required This is a permanent role paying up to £30,000, 5 days on-site, pension, holidays (+ bank holidays), learning and development opportunities(Certifications). We are unable to offer VISA Sponsorship on this role, candidates that require a VISA sponsorship will not be considered. If this is of interest to you, please apply within:
Dec 04, 2024
Full time
Harvey Nash is partnering with a leading business based in East Yorkshire as they look for a 1st/2nd Line Service Desk Engineer to join their team. The ideal candidate will provide outstanding service across a range of first line hardware and software issues primarily in a Windows environment including tools such as InTune, O365, and Microsoft Entra/Azure AD. Experience of interest: Providing outstanding technical support in a Windows environment. Providing outstanding service to customers and colleagues. Active Directory, Office 365, Windows 10, Hardware, Software configuration. 1 or 2 years experience in IT with a desire to progress your career. Basic networking and server support would be beneficial (Plenty of networking and server upgrades coming up). Able to demonstrate Root Cause Analysis on a variety of technical issues would be desirable. Full UK Driving License is required This is a permanent role paying up to £30,000, 5 days on-site, pension, holidays (+ bank holidays), learning and development opportunities(Certifications). We are unable to offer VISA Sponsorship on this role, candidates that require a VISA sponsorship will not be considered. If this is of interest to you, please apply within:
Desktop Support Engineer Our client, a leading global supplier for IT services, requires Desktop Support Engineer with valid UK SC Clearance to be based at their client's office in Leiston, UK. This is a fully onsite role. This is a 6+ month temporary contract to start ASAP Day rate: Competitive Market rate Role Description Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity Implementation and maintenance of IT Infrastructure to meet the operation and project need Key Responsibilities Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones Managing incident queues Handling calls with Customers, VIP user management Vendor management Responding in a timely fashion to reactive or proactive incidents Recording and documenting incident tickets Monitoring Phones, emails, Microsoft Team chat for any incoming incidents Management of Win-10 devices (MMD - Microsoft Managed Devices) Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system Antivirus Management (Defender/McAfee) Device movement from one desk to another as per requirement/project requirement Unpacking and repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection Help creating any technical project documentation, reporting and manuals Building & deploying workstations (Laptops/Desktops) with the standard approved image Providing Tech-Bar support for users queries/technical resolution Hardware Asset and CDM Management IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup Managing the IT kit retirement and moving the device to disposal area Printers - providing primary support including replacing consumables Active Directory group management, account unlocks and password resets Key Requirements Experience to troubleshoot issues on Windows 10 Operating systems Knowledge in Installing configuring Starlink satellite network devices Experience in configuring iPhone/iPad Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal Knowledge in new Microsoft Team creation in Teams admin portal L1 Support knowledge of Application & SharePoint L1 support troubleshoot office Apps Understanding of virtualization and environments ability to understand Intune administration Knowledge on supporting conference room devices Knowledge on managing cloud printing Managing asset inventory Desktop support expérience on Microsoft Managed desktop environnent ITIL certifications or process knowledge Excellent problem solving and Root Cause Analysis skills Proficiency in understanding, analysing and defining corrective actions any tickets raised by users Should have effective communications skills Ability to multitask and time management skills Should have Customer Service experience Proven strong written and verbal communication and interpersonal skills Self-motivated and willingness to learn Proven ability to work well with technical and non-technical staff across numerous areas Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution Special working conditions This is 100% onsite role (candidate should ready to work from office location at Leiston every day) Candidate should have UK Full Driving License as the candidate is required to travel to multiple customer site in/near Leiston location to support users as per requirement (approx. within 25 miles range) - there is a Site vehicle available onsite which will be provided to technician to use and travel within the required location Candidate should be BPSS/SC Cleared (Mandatory) Should be ready to work in out of hours (based on project requirement) Person Specification I NFORMING Provides the information people need to know to do their jobs and to feel good about being part of the team, unit, and/or the organization. Is able to provide informative and quantifiable information so that accurate decision making can be taken in a timely manner. PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions and probes all fruitful sources for answers. Can see hidden problems and is excellent at detailed analysis by looking beyond the obvious and doesn't stop at the first answer. TECHNICAL LEARNING Able to learn new skills quickly and is adept at learning new industry skills and competencies via various methods, including research and attendance at technical courses and seminars etc. KEY RELATIONSHIPS & CONTACTS With Client Establish and maintain excellent relationship with customer stakeholders and develop processes to improve efficiency and effectiveness for the client as an on-going basis. With Line Manager/Senior Stakeholders Maintain regular contact with Line Manager/Senior Stakeholders to update and appraise them on critical business issues and data points. With Offshore Teams Maintain regular contact with required Offshore teams as and when required to update them on current issues and decisions, seeking support for issues that affect the success of the contracts on-going deliverables as and when required. With Peers Develop and maintain positive relationships with other business partners, both internal and external, ensuring best practice advice is shared and maximum efficiency achieved. With Others Effectively and professionally, communicate regularly with all functional teams and other parts of the company as required in the proper performance of such duties by regularly sharing information and building positive relationships to help achieve business goals and objectives within the account. Building positive relationships with external contacts to maximize efficiency and to always represent the business in a professional manner Due to the volume of applications received, unfortunately we cannot respond to everyone. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
Dec 04, 2024
Contractor
Desktop Support Engineer Our client, a leading global supplier for IT services, requires Desktop Support Engineer with valid UK SC Clearance to be based at their client's office in Leiston, UK. This is a fully onsite role. This is a 6+ month temporary contract to start ASAP Day rate: Competitive Market rate Role Description Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity Implementation and maintenance of IT Infrastructure to meet the operation and project need Key Responsibilities Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones Managing incident queues Handling calls with Customers, VIP user management Vendor management Responding in a timely fashion to reactive or proactive incidents Recording and documenting incident tickets Monitoring Phones, emails, Microsoft Team chat for any incoming incidents Management of Win-10 devices (MMD - Microsoft Managed Devices) Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system Antivirus Management (Defender/McAfee) Device movement from one desk to another as per requirement/project requirement Unpacking and repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection Help creating any technical project documentation, reporting and manuals Building & deploying workstations (Laptops/Desktops) with the standard approved image Providing Tech-Bar support for users queries/technical resolution Hardware Asset and CDM Management IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup Managing the IT kit retirement and moving the device to disposal area Printers - providing primary support including replacing consumables Active Directory group management, account unlocks and password resets Key Requirements Experience to troubleshoot issues on Windows 10 Operating systems Knowledge in Installing configuring Starlink satellite network devices Experience in configuring iPhone/iPad Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal Knowledge in new Microsoft Team creation in Teams admin portal L1 Support knowledge of Application & SharePoint L1 support troubleshoot office Apps Understanding of virtualization and environments ability to understand Intune administration Knowledge on supporting conference room devices Knowledge on managing cloud printing Managing asset inventory Desktop support expérience on Microsoft Managed desktop environnent ITIL certifications or process knowledge Excellent problem solving and Root Cause Analysis skills Proficiency in understanding, analysing and defining corrective actions any tickets raised by users Should have effective communications skills Ability to multitask and time management skills Should have Customer Service experience Proven strong written and verbal communication and interpersonal skills Self-motivated and willingness to learn Proven ability to work well with technical and non-technical staff across numerous areas Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution Special working conditions This is 100% onsite role (candidate should ready to work from office location at Leiston every day) Candidate should have UK Full Driving License as the candidate is required to travel to multiple customer site in/near Leiston location to support users as per requirement (approx. within 25 miles range) - there is a Site vehicle available onsite which will be provided to technician to use and travel within the required location Candidate should be BPSS/SC Cleared (Mandatory) Should be ready to work in out of hours (based on project requirement) Person Specification I NFORMING Provides the information people need to know to do their jobs and to feel good about being part of the team, unit, and/or the organization. Is able to provide informative and quantifiable information so that accurate decision making can be taken in a timely manner. PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions and probes all fruitful sources for answers. Can see hidden problems and is excellent at detailed analysis by looking beyond the obvious and doesn't stop at the first answer. TECHNICAL LEARNING Able to learn new skills quickly and is adept at learning new industry skills and competencies via various methods, including research and attendance at technical courses and seminars etc. KEY RELATIONSHIPS & CONTACTS With Client Establish and maintain excellent relationship with customer stakeholders and develop processes to improve efficiency and effectiveness for the client as an on-going basis. With Line Manager/Senior Stakeholders Maintain regular contact with Line Manager/Senior Stakeholders to update and appraise them on critical business issues and data points. With Offshore Teams Maintain regular contact with required Offshore teams as and when required to update them on current issues and decisions, seeking support for issues that affect the success of the contracts on-going deliverables as and when required. With Peers Develop and maintain positive relationships with other business partners, both internal and external, ensuring best practice advice is shared and maximum efficiency achieved. With Others Effectively and professionally, communicate regularly with all functional teams and other parts of the company as required in the proper performance of such duties by regularly sharing information and building positive relationships to help achieve business goals and objectives within the account. Building positive relationships with external contacts to maximize efficiency and to always represent the business in a professional manner Due to the volume of applications received, unfortunately we cannot respond to everyone. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
Market Risk Manager - Commodities - Executive Director / Senior Vice President London Firm Risk Management (FRM) supports Morgan Stanley to achieve its business goals by partnering with business units across the Firm to realize efficient risk-adjusted returns, acting as a strategic advisor to the Board and protecting the Firm from exposure to losses as a result of credit, market, liquidity, operational, model and other risks. The role will reside within FRM's Market Risk Department. The Market Risk Management Division (MRD) is responsible for the independent identification, analysis, reporting and escalation of all market risk exposures arising from EMEA business activities, acting independently of business management and providing an effective challenge process. The successful candidate will be located on the trading floor and cover the commodities business which includes North America Power and Gas, EU Power and Gas, Emissions, Oil and Oil Products, Metals and Agricultural Products. About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. What will you be doing? Assessment of market risks, concentrations and top risks As a desk-facing manager, ability to independently challenge traders, trading management and strategists with appropriate escalation of risks identified to senior risk managers Real-time involvement in approval of complex & large transactions. Performing deal analysis, including independently assessing overlooked risks, agreeing hedging strategies with the Front Office, determining approval standards and writing concise decision support briefs Ownership of the regional limit framework ensuring appropriateness Communicate key risks to senior management and escalate emerging or developing risks in a timely manner Development of risk methodologies, stress scenarios and tools. Involvement in system improvement working closely with traders, quantitative analysts, IT and other groups within the Firm Contribute to the assessment of the suitability and performance of pricing, risk and capital models and work with relevant groups to address material deficiencies What we're looking for: Degree, or equivalent, in a quantitative subject, mathematics, statistics or engineering Minimum 6 years of industry experience with a minimum of 4 years of experience in the commodities markets, particularly in energy (Oil, Power/NatGas) or metals Strong familiarity with VaR calculations, stress testing and scenario analysis for commodity products Strong analytical and problem-solving skills Confidence to take ideas forward and to challenge others, where appropriate, with experience in management by influence, facilitating and gaining consensus Ability to work independently in a self-directed way in a collaborative, team-oriented environment The ability to effectively communicate with a wide range of stakeholders and deliver clear risk presentations to senior management Strong organizational skills with an interest in working in a fast-paced environment, often balancing multiple high priority deliverables Flexible work statement: Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Equal opportunities statement: Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Dec 04, 2024
Full time
Market Risk Manager - Commodities - Executive Director / Senior Vice President London Firm Risk Management (FRM) supports Morgan Stanley to achieve its business goals by partnering with business units across the Firm to realize efficient risk-adjusted returns, acting as a strategic advisor to the Board and protecting the Firm from exposure to losses as a result of credit, market, liquidity, operational, model and other risks. The role will reside within FRM's Market Risk Department. The Market Risk Management Division (MRD) is responsible for the independent identification, analysis, reporting and escalation of all market risk exposures arising from EMEA business activities, acting independently of business management and providing an effective challenge process. The successful candidate will be located on the trading floor and cover the commodities business which includes North America Power and Gas, EU Power and Gas, Emissions, Oil and Oil Products, Metals and Agricultural Products. About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. What will you be doing? Assessment of market risks, concentrations and top risks As a desk-facing manager, ability to independently challenge traders, trading management and strategists with appropriate escalation of risks identified to senior risk managers Real-time involvement in approval of complex & large transactions. Performing deal analysis, including independently assessing overlooked risks, agreeing hedging strategies with the Front Office, determining approval standards and writing concise decision support briefs Ownership of the regional limit framework ensuring appropriateness Communicate key risks to senior management and escalate emerging or developing risks in a timely manner Development of risk methodologies, stress scenarios and tools. Involvement in system improvement working closely with traders, quantitative analysts, IT and other groups within the Firm Contribute to the assessment of the suitability and performance of pricing, risk and capital models and work with relevant groups to address material deficiencies What we're looking for: Degree, or equivalent, in a quantitative subject, mathematics, statistics or engineering Minimum 6 years of industry experience with a minimum of 4 years of experience in the commodities markets, particularly in energy (Oil, Power/NatGas) or metals Strong familiarity with VaR calculations, stress testing and scenario analysis for commodity products Strong analytical and problem-solving skills Confidence to take ideas forward and to challenge others, where appropriate, with experience in management by influence, facilitating and gaining consensus Ability to work independently in a self-directed way in a collaborative, team-oriented environment The ability to effectively communicate with a wide range of stakeholders and deliver clear risk presentations to senior management Strong organizational skills with an interest in working in a fast-paced environment, often balancing multiple high priority deliverables Flexible work statement: Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Equal opportunities statement: Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America. Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Business Technology function ensures delivery of Technology services to each Marex business area. We partner with the business to optimise their technology stack, prioritise their strategic technology roadmap and drive their software delivery lifecycle. We define and agree change initiatives with the organisation's business areas and then coordinate delivery against specific acceptance criteria. Each Business Technology team is aligned to one of Marex's business divisions and works with a corresponding Development team and Application Support team. A global team of implementation resources coordinate and support the technology business streams with delivery. The Head of Technology Integration is accountable for ensuring that the technology of all acquired companies is integrated, by taking technology from its 'Day 1' state to the organisation's 'Integrated Target State'. Working flexibly across a complex book of work covering multiple legacy and new acquisitions, the Head of Technology Integration will both coordinate and progress actions to deliver integration for the organisation. This role is responsible for working with technology and business stakeholders to define (and control) the specific Integrated Target State for each acquisition. This role then translates the changes required into a prioritised programme of deliverables and drives progress until each target state is reached. To do this, the Head of Technology Integration manages and sets direction for dedicated, matrix managed integration resources, ensuring work is correctly prioritised and that the team is capable to support and execute the work required of them. As part of delivery, this role monitors progress; batches, iterates and adjusts deliverables using agile principles; and manages issues and dependencies as required. This role also coordinates closure of each acquisition's integration phase, with formal handover to a relevant business-aligned technology stream to take forward maintenance and/or future rationalisation. Closure includes raising any operational risks related to the achieved integration target state into our Risk Control Framework. The role will service the internal requirements of the Technology department and the deliverables that are generated by acquisition across the Marex business. Acquisitions generate books of work that need specification, ownership and co-ordination to reduce operational complexity, increase supportability and deliver synergies across commercial, productivity and regulatory areas. Key to delivery will be the relationships established with Heads of each Technology Business stream, wider technology management and other business stakeholders who own and drive change. The role will be expected to manage not just infrastructure changes but also understand and consider business challenges around system integration and rationalisation. As the Head of Technology Integration, this role should also maintain focus on improving our maturity and efficiency in integrating acquisitions over time, by applying lean methodology, agile delivery and portfolio management best practice appropriate to our culture and ways of working. Responsibilities: Scope, plan and coordinate the delivery of post Day 1 acquisition integration across the infrastructure and application environments to meet the agreed integration target state for each project. Retain alignment to the core Technology Strategy and ensure the Marex Technology footprint is understood during change. Prioritise existing vendors and systems where appropriate. Lead a dedicated Technology Integration team as well as coordinate further stakeholder involvement across infrastructure, platform engineering, networks, service desk, information security, developers and the wider business functions. Set the technology integration strategy for the firm in collaboration with key stakeholders. Report on integration status, risks and provide MI as required up to the leadership team. Create initiatives and epics that capture business deliverables with an agreed set of Acceptance Criteria (the contract). Report on the priority/progress/effort/cost of these epics/projects. Oversee epic delivery to ensure work is managed efficiently and delivered on time and on budget in line with the Technology Portfolio Framework. Prioritise and drive the business requirements. Give regular status updates to maintain alignment and focus, and flag and resolve issues. Ensure delivered infrastructure and systems are of production quality and adequately documented for handover to the business and/or support functions. Maintain familiarity with the regulatory, audit and compliance requirements that apply to the business. Ensure that technology deployed adheres to these. Ensure delivered systems are secure, reliable and scale to meet the demands of a rapidly growing business. Determine common standards and procedures for the Technology Integration workstream. Determine and report effectiveness of project delivery with regular status updates to key stakeholders. Encourage an inclusive culture - with an appreciation of complete life cycle and consult all areas that are impacted by change. Skills and Experience: Essential: • Good knowledge across multiple asset classes. • Project planning and co-ordination. Demonstratable experience of leading delivery success within a project delivery environment, including status and KPI reporting and managing competing requirements across a portfolio of deliverables. • Stakeholder management. • Delivery focussed, displaying entrepreneurial and leadership skills. • Experience of large-scale technology migrations and integrations. • Excellent written and verbal communications. • Architecting secure, reliable, and scalable infrastructure and software. Desirable: • Knowledge of Broker business - and several asset classes. • Trade Lifecycle knowledge. Pre-trade, Trade, settlement/clearing, Risk. Full front to back. • Agile and scrum development methodologies. • Broad infrastructure experience, Microsoft Technologies, Cloud Services, Networks and Infrastructure. • Cyber Security and Controls - e.g. ISO27001 / NIST / SOX. • Product development experience. • Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. If you're forging a career in this area and are looking for your next step, get in touch! Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
Dec 04, 2024
Full time
Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America. Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Business Technology function ensures delivery of Technology services to each Marex business area. We partner with the business to optimise their technology stack, prioritise their strategic technology roadmap and drive their software delivery lifecycle. We define and agree change initiatives with the organisation's business areas and then coordinate delivery against specific acceptance criteria. Each Business Technology team is aligned to one of Marex's business divisions and works with a corresponding Development team and Application Support team. A global team of implementation resources coordinate and support the technology business streams with delivery. The Head of Technology Integration is accountable for ensuring that the technology of all acquired companies is integrated, by taking technology from its 'Day 1' state to the organisation's 'Integrated Target State'. Working flexibly across a complex book of work covering multiple legacy and new acquisitions, the Head of Technology Integration will both coordinate and progress actions to deliver integration for the organisation. This role is responsible for working with technology and business stakeholders to define (and control) the specific Integrated Target State for each acquisition. This role then translates the changes required into a prioritised programme of deliverables and drives progress until each target state is reached. To do this, the Head of Technology Integration manages and sets direction for dedicated, matrix managed integration resources, ensuring work is correctly prioritised and that the team is capable to support and execute the work required of them. As part of delivery, this role monitors progress; batches, iterates and adjusts deliverables using agile principles; and manages issues and dependencies as required. This role also coordinates closure of each acquisition's integration phase, with formal handover to a relevant business-aligned technology stream to take forward maintenance and/or future rationalisation. Closure includes raising any operational risks related to the achieved integration target state into our Risk Control Framework. The role will service the internal requirements of the Technology department and the deliverables that are generated by acquisition across the Marex business. Acquisitions generate books of work that need specification, ownership and co-ordination to reduce operational complexity, increase supportability and deliver synergies across commercial, productivity and regulatory areas. Key to delivery will be the relationships established with Heads of each Technology Business stream, wider technology management and other business stakeholders who own and drive change. The role will be expected to manage not just infrastructure changes but also understand and consider business challenges around system integration and rationalisation. As the Head of Technology Integration, this role should also maintain focus on improving our maturity and efficiency in integrating acquisitions over time, by applying lean methodology, agile delivery and portfolio management best practice appropriate to our culture and ways of working. Responsibilities: Scope, plan and coordinate the delivery of post Day 1 acquisition integration across the infrastructure and application environments to meet the agreed integration target state for each project. Retain alignment to the core Technology Strategy and ensure the Marex Technology footprint is understood during change. Prioritise existing vendors and systems where appropriate. Lead a dedicated Technology Integration team as well as coordinate further stakeholder involvement across infrastructure, platform engineering, networks, service desk, information security, developers and the wider business functions. Set the technology integration strategy for the firm in collaboration with key stakeholders. Report on integration status, risks and provide MI as required up to the leadership team. Create initiatives and epics that capture business deliverables with an agreed set of Acceptance Criteria (the contract). Report on the priority/progress/effort/cost of these epics/projects. Oversee epic delivery to ensure work is managed efficiently and delivered on time and on budget in line with the Technology Portfolio Framework. Prioritise and drive the business requirements. Give regular status updates to maintain alignment and focus, and flag and resolve issues. Ensure delivered infrastructure and systems are of production quality and adequately documented for handover to the business and/or support functions. Maintain familiarity with the regulatory, audit and compliance requirements that apply to the business. Ensure that technology deployed adheres to these. Ensure delivered systems are secure, reliable and scale to meet the demands of a rapidly growing business. Determine common standards and procedures for the Technology Integration workstream. Determine and report effectiveness of project delivery with regular status updates to key stakeholders. Encourage an inclusive culture - with an appreciation of complete life cycle and consult all areas that are impacted by change. Skills and Experience: Essential: • Good knowledge across multiple asset classes. • Project planning and co-ordination. Demonstratable experience of leading delivery success within a project delivery environment, including status and KPI reporting and managing competing requirements across a portfolio of deliverables. • Stakeholder management. • Delivery focussed, displaying entrepreneurial and leadership skills. • Experience of large-scale technology migrations and integrations. • Excellent written and verbal communications. • Architecting secure, reliable, and scalable infrastructure and software. Desirable: • Knowledge of Broker business - and several asset classes. • Trade Lifecycle knowledge. Pre-trade, Trade, settlement/clearing, Risk. Full front to back. • Agile and scrum development methodologies. • Broad infrastructure experience, Microsoft Technologies, Cloud Services, Networks and Infrastructure. • Cyber Security and Controls - e.g. ISO27001 / NIST / SOX. • Product development experience. • Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. If you're forging a career in this area and are looking for your next step, get in touch! Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
3rd Line IT Support Engineer Watford - Hybrid (After Probation) £35,000 to £40,000 VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage technology. They are seeking a 3rd Line IT Support Engineer to provide 2nd and 3rd line support and maintenance on-site and remotely with a focus on desktop, server and infrastructure support. The successful 3rd Line IT Support Engineer will act as the escalation point for the service desk and will also work alongside the Service Desk Manager working directly with all managed services customers. Essential Requirements of the 3rd Line IT Support Engineer: Minimum of 4 years' experience working in an IT Support capacity, with at least 2 years in 2nd and 3rd line support. Highly proficient in Microsoft Server operating systems and associated technologies including Windows Server, Windows Desktop, Office 365 and Active Directory Possess strong working knowledge of Cloud and Hybrid Cloud Systems, including Azure, Exchange, SharePoint, OneDrive and Intune Understanding of remote desktop services or Azure Virtual Desktop Hold relevant certifications in Microsoft Excellent communication and ability to provide exceptional customer service To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark on (see below) If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). 3rd Line IT Support Engineer Watford - Hybrid (After Probation) £35,000 to £40,000
Dec 03, 2024
Full time
3rd Line IT Support Engineer Watford - Hybrid (After Probation) £35,000 to £40,000 VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage technology. They are seeking a 3rd Line IT Support Engineer to provide 2nd and 3rd line support and maintenance on-site and remotely with a focus on desktop, server and infrastructure support. The successful 3rd Line IT Support Engineer will act as the escalation point for the service desk and will also work alongside the Service Desk Manager working directly with all managed services customers. Essential Requirements of the 3rd Line IT Support Engineer: Minimum of 4 years' experience working in an IT Support capacity, with at least 2 years in 2nd and 3rd line support. Highly proficient in Microsoft Server operating systems and associated technologies including Windows Server, Windows Desktop, Office 365 and Active Directory Possess strong working knowledge of Cloud and Hybrid Cloud Systems, including Azure, Exchange, SharePoint, OneDrive and Intune Understanding of remote desktop services or Azure Virtual Desktop Hold relevant certifications in Microsoft Excellent communication and ability to provide exceptional customer service To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark on (see below) If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). 3rd Line IT Support Engineer Watford - Hybrid (After Probation) £35,000 to £40,000
An exciting opportunity has arisen for an Electrician to join our Estates Team. This role will require the successful candidate to use their vast experience, skill, and knowledge from previous roles to deliver exceptional electrical maintenance to the estate, ensuring the efficient operation and safety of all electrical systems and associated items in compliance with current standards and regulations. Staff benefits include shuttle bus, and more Read more below Role Requirements Reporting to the Senior Engineer, the Electrician will use their vast experience, skill, and knowledge from previous roles to deliver exceptional electrical maintenance to the estate, ensuring the efficient operation and safety of all electrical systems and associated items in compliance with current standards and regulations In addition to your primary responsibilities, you'll also be responsible for conducting Portable appliance testing (PAT), quarterly RCD functionality checks, monthly emergency light tests, and an annual drop test on the estate's electrical systems. You'll also be tasked with generating minor works and electrical installation certificates for the completed tasks. A qualification in inspection and testing will be essential for this position, demonstrating your proficiency in assessing electrical installations and systems. An approved Electrician with a ECS Gold card will be essential, reflecting your commitment to maintaining industry standards. Furthermore, you won't solely focus on electrical tasks. To add variety to your day, you'll also be assigned other duties through the help desk. These tasks will diversify your workload and ensure your role remains dynamic and engaging. Ensuring requirements of Children, young people, parents, staff and visitors are met at all times the role will support normal operations of the organisation, assisting with the supervision and monitoring of External contractors and any other duties that may be required. The role holder will participate in a 7-day shift rota and out of hours call out to ensure a 24/7 coverage of the estate. The role will provide reciprocal cover of the maintenance and logistics department. Interview Date: 24th & 25th October 2024 Terms and Conditions PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. Strictly no agencies, please. About Us The Children s Trust is the UK s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom. Staff Benefits The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment. Rehabilitation of Offenders Many roles at The Children s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions. Equal Opportunity Employer To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements. Online Searches In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Dec 03, 2024
Full time
An exciting opportunity has arisen for an Electrician to join our Estates Team. This role will require the successful candidate to use their vast experience, skill, and knowledge from previous roles to deliver exceptional electrical maintenance to the estate, ensuring the efficient operation and safety of all electrical systems and associated items in compliance with current standards and regulations. Staff benefits include shuttle bus, and more Read more below Role Requirements Reporting to the Senior Engineer, the Electrician will use their vast experience, skill, and knowledge from previous roles to deliver exceptional electrical maintenance to the estate, ensuring the efficient operation and safety of all electrical systems and associated items in compliance with current standards and regulations In addition to your primary responsibilities, you'll also be responsible for conducting Portable appliance testing (PAT), quarterly RCD functionality checks, monthly emergency light tests, and an annual drop test on the estate's electrical systems. You'll also be tasked with generating minor works and electrical installation certificates for the completed tasks. A qualification in inspection and testing will be essential for this position, demonstrating your proficiency in assessing electrical installations and systems. An approved Electrician with a ECS Gold card will be essential, reflecting your commitment to maintaining industry standards. Furthermore, you won't solely focus on electrical tasks. To add variety to your day, you'll also be assigned other duties through the help desk. These tasks will diversify your workload and ensure your role remains dynamic and engaging. Ensuring requirements of Children, young people, parents, staff and visitors are met at all times the role will support normal operations of the organisation, assisting with the supervision and monitoring of External contractors and any other duties that may be required. The role holder will participate in a 7-day shift rota and out of hours call out to ensure a 24/7 coverage of the estate. The role will provide reciprocal cover of the maintenance and logistics department. Interview Date: 24th & 25th October 2024 Terms and Conditions PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. Strictly no agencies, please. About Us The Children s Trust is the UK s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom. Staff Benefits The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment. Rehabilitation of Offenders Many roles at The Children s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions. Equal Opportunity Employer To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements. Online Searches In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
ARM (Advanced Resource Managers)
Portsmouth, Hampshire
Service Desk Team Lead - 1st Line Support Location : Portsmouth Salary : £33,000 Role Overview We are looking for an enthusiastic and experienced Service Desk Team Lead to oversee a team of 1st Line Support Analysts. You will ensure excellent service delivery to clients by managing the team responsible for handling reactive and proactive customer requests across multiple channels, including ITSM platforms, phone, chat, and email. Your primary focus will be ensuring smooth operations, meeting service level agreements (SLAs), and fostering a positive and productive team environment. You will also play a key role in improving processes and developing team members' technical and customer service skills. Key Responsibilities Team Management Lead and mentor the 1st Line Support team, ensuring they deliver a high level of customer service. Develop and manage individual Performance Development Plans and conduct regular performance reviews. Recruit, train, and develop team members to enhance their technical and customer service skills. Oversee shift schedules to ensure adequate support coverage during business hours. Encourage a culture of continuous improvement and collaboration within the team. Ensure all changes to support processes and tools are communicated effectively to the team. Service Management & Reporting Manage ticket quality, ensuring compliance with SLAs and KPIs, and provide regular feedback to the team. Use performance metrics to identify areas for improvement and implement enhancements. Collaborate with Service Delivery Managers to ensure clients receive exceptional support. Maintain an awareness of customer needs and service agreements to deliver tailored solutions. Produce regular and ad hoc reports on team performance and service delivery metrics. Create and maintain accurate documentation, including procedures, Knowledge Base articles, and technical resolutions. Skills and Qualifications Required Technical Skills Strong knowledge of ITSM platforms and ticketing systems. Familiarity with common IT support tools and monitoring systems. Understanding of ITIL frameworks and best practices. Experience in creating and maintaining support documentation. Leadership and Management Skills Proven ability to manage and motivate a support team effectively. Experience in developing and implementing training plans. Strong organizational skills for managing schedules and team workflows. Analytical and Communication Skills Ability to analyse data and metrics to improve service delivery. Excellent communication skills for liaising with clients and internal stakeholders. Strong problem-solving skills and a proactive approach to identifying and addressing issues. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Dec 03, 2024
Full time
Service Desk Team Lead - 1st Line Support Location : Portsmouth Salary : £33,000 Role Overview We are looking for an enthusiastic and experienced Service Desk Team Lead to oversee a team of 1st Line Support Analysts. You will ensure excellent service delivery to clients by managing the team responsible for handling reactive and proactive customer requests across multiple channels, including ITSM platforms, phone, chat, and email. Your primary focus will be ensuring smooth operations, meeting service level agreements (SLAs), and fostering a positive and productive team environment. You will also play a key role in improving processes and developing team members' technical and customer service skills. Key Responsibilities Team Management Lead and mentor the 1st Line Support team, ensuring they deliver a high level of customer service. Develop and manage individual Performance Development Plans and conduct regular performance reviews. Recruit, train, and develop team members to enhance their technical and customer service skills. Oversee shift schedules to ensure adequate support coverage during business hours. Encourage a culture of continuous improvement and collaboration within the team. Ensure all changes to support processes and tools are communicated effectively to the team. Service Management & Reporting Manage ticket quality, ensuring compliance with SLAs and KPIs, and provide regular feedback to the team. Use performance metrics to identify areas for improvement and implement enhancements. Collaborate with Service Delivery Managers to ensure clients receive exceptional support. Maintain an awareness of customer needs and service agreements to deliver tailored solutions. Produce regular and ad hoc reports on team performance and service delivery metrics. Create and maintain accurate documentation, including procedures, Knowledge Base articles, and technical resolutions. Skills and Qualifications Required Technical Skills Strong knowledge of ITSM platforms and ticketing systems. Familiarity with common IT support tools and monitoring systems. Understanding of ITIL frameworks and best practices. Experience in creating and maintaining support documentation. Leadership and Management Skills Proven ability to manage and motivate a support team effectively. Experience in developing and implementing training plans. Strong organizational skills for managing schedules and team workflows. Analytical and Communication Skills Ability to analyse data and metrics to improve service delivery. Excellent communication skills for liaising with clients and internal stakeholders. Strong problem-solving skills and a proactive approach to identifying and addressing issues. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
1st/2nd Service Desk Engineer Daily rate; £125 to £135 per day Initially office based, then progressing to hybrid 3 month inside of IR35 contract Head office based in Bristol Urgent requirement to start ASAP What you will be doing; As a 1st/2nd Line Service Desk Engineer for an MSP, you will be responsible for providing technical support to clients, acting as the first point of contact for troubleshooting issues. You will handle and resolve basic technical problems, such as software issues, network connectivity, and user account management in Active Directory and Office 365. Additionally, You will support Windows OS-related issues, including system updates, configurations, and troubleshooting. For more complex issues, you will escalate cases to the 2nd line team. Your role will involve logging, prioritizing, and tracking tickets, ensuring all incidents are addressed promptly while delivering excellent customer service. You will also assist with system monitoring, maintenance, and proactive support tasks to ensure optimal client IT performance. We need you to have; Service Desk experience Windows OS/Server support Experience with other Microsoft technologies like Active Directory, Office 365 to name a few Roll non-negotiables; Live within commutable distance to Bristol and be happy to travel Start ASAP - Monday latest Have experience working within an MSP or a fast-paced Service Desk To be considered Please either apply by clicking online or emailing me directly to (see below). For further information please call me. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Dec 03, 2024
Contractor
1st/2nd Service Desk Engineer Daily rate; £125 to £135 per day Initially office based, then progressing to hybrid 3 month inside of IR35 contract Head office based in Bristol Urgent requirement to start ASAP What you will be doing; As a 1st/2nd Line Service Desk Engineer for an MSP, you will be responsible for providing technical support to clients, acting as the first point of contact for troubleshooting issues. You will handle and resolve basic technical problems, such as software issues, network connectivity, and user account management in Active Directory and Office 365. Additionally, You will support Windows OS-related issues, including system updates, configurations, and troubleshooting. For more complex issues, you will escalate cases to the 2nd line team. Your role will involve logging, prioritizing, and tracking tickets, ensuring all incidents are addressed promptly while delivering excellent customer service. You will also assist with system monitoring, maintenance, and proactive support tasks to ensure optimal client IT performance. We need you to have; Service Desk experience Windows OS/Server support Experience with other Microsoft technologies like Active Directory, Office 365 to name a few Roll non-negotiables; Live within commutable distance to Bristol and be happy to travel Start ASAP - Monday latest Have experience working within an MSP or a fast-paced Service Desk To be considered Please either apply by clicking online or emailing me directly to (see below). For further information please call me. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters-it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. UP (Unified Platform) consolidates data and technologies into a comprehensive solution, accelerating time to market. Optimizing decision-making and research, our platform simplifies implementing new ideas, enhancing our competitive edge. We work from high-level requirements where programmers are expected to gain an intimate understanding of the business. We strive for an environment where developers have the autonomy to pursue business solutions without arbitrary management constraints. We are a group of polyglots and technologists always seeking to find the right tool for each problem. Broadly, the development teams at DRW believe in rapid deployment and feedback, automated testing, and cohesive, transparent, lightly-coupled service architectures. UP teams are segmented into multiple areas including: Platform Engineering - Teams within platform engineering provide cross-cutting capabilities that enable other teams to focus on domain- or business-specific needs by streamlining and standardizing technical approaches. For example, one of these teams provides data mapping tools, access management, and usage tracking capabilities for development teams. Domain Engineering - Teams within domain engineering own critical capabilities that extend beyond a single desk or business area, building services and data solutions to optimize for a broad array of use cases. For example, these teams work on problems like managing and enhancing DRW's instrument and organizational reference data models for seamless interoperability across the firm; handling real-time message flow and integrations with third-party trades and orders feeds; or providing trading desks and business units with current, historical, and real-time streaming portfolio views. We are passionate about finding the best team and role for each candidate through the interview process, as we learn more about each person's current skills and long-term development goals. Expectations: Building systems with a constant focus on testing, reliability, scalability, and maintainability. Designing, modeling, and programming in a variety languages and technologies. Working on legacy code as well as green field development. Initiative driving projects to completion. Learning and promoting new technologies with a focus on best practices. Providing on-call support as needed. Sometimes working alongside other developers on the same task. Desirable Experience: We are looking for strong developers of any stripe, but familiarity with the below will give candidates a leg up in working on our systems. Multiple years of server-side development. A solid understanding of micro-service architectures and CAP theorem. A good understanding of functional paradigms and type theory. Confident JVM knowledge. Modern Java, Ruby, or Clojure knowledge. Experience with Airflow or other Python-based workflow orchestration tools. Proficiency in domain driven design and domain modeling. Exposure to Kubernetes, Docker, Linux, Kafka, RabbitMQ, or git. Working knowledge of SQL, HTML, CSS, and JavaScript. Knowledge of financial concepts, exchange trading, or physical energy trading.
Dec 03, 2024
Full time
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters-it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. UP (Unified Platform) consolidates data and technologies into a comprehensive solution, accelerating time to market. Optimizing decision-making and research, our platform simplifies implementing new ideas, enhancing our competitive edge. We work from high-level requirements where programmers are expected to gain an intimate understanding of the business. We strive for an environment where developers have the autonomy to pursue business solutions without arbitrary management constraints. We are a group of polyglots and technologists always seeking to find the right tool for each problem. Broadly, the development teams at DRW believe in rapid deployment and feedback, automated testing, and cohesive, transparent, lightly-coupled service architectures. UP teams are segmented into multiple areas including: Platform Engineering - Teams within platform engineering provide cross-cutting capabilities that enable other teams to focus on domain- or business-specific needs by streamlining and standardizing technical approaches. For example, one of these teams provides data mapping tools, access management, and usage tracking capabilities for development teams. Domain Engineering - Teams within domain engineering own critical capabilities that extend beyond a single desk or business area, building services and data solutions to optimize for a broad array of use cases. For example, these teams work on problems like managing and enhancing DRW's instrument and organizational reference data models for seamless interoperability across the firm; handling real-time message flow and integrations with third-party trades and orders feeds; or providing trading desks and business units with current, historical, and real-time streaming portfolio views. We are passionate about finding the best team and role for each candidate through the interview process, as we learn more about each person's current skills and long-term development goals. Expectations: Building systems with a constant focus on testing, reliability, scalability, and maintainability. Designing, modeling, and programming in a variety languages and technologies. Working on legacy code as well as green field development. Initiative driving projects to completion. Learning and promoting new technologies with a focus on best practices. Providing on-call support as needed. Sometimes working alongside other developers on the same task. Desirable Experience: We are looking for strong developers of any stripe, but familiarity with the below will give candidates a leg up in working on our systems. Multiple years of server-side development. A solid understanding of micro-service architectures and CAP theorem. A good understanding of functional paradigms and type theory. Confident JVM knowledge. Modern Java, Ruby, or Clojure knowledge. Experience with Airflow or other Python-based workflow orchestration tools. Proficiency in domain driven design and domain modeling. Exposure to Kubernetes, Docker, Linux, Kafka, RabbitMQ, or git. Working knowledge of SQL, HTML, CSS, and JavaScript. Knowledge of financial concepts, exchange trading, or physical energy trading.
A leading IT Solutions provider is seeking an experienced 1st Line Service Desk Support Engineer on a permanent full time basis to join their growing team in Hampshire. This role is full time office based in Fareham. The 1st Line Service Desk Support Engineer will be involved in resolving phone, email and remote enquires from IT and Telecoms customers. The role: Resolving 1st line calls as appropriate, ensuring that the call is closed accurately and efficiently. Handling support or service requests for; workstations, Servers, networks, connectivity and telecoms systems. Managing incoming support requests via multiple channels and deal with such requests in a timely manner to completion or escalation. Providing consistent and prompt support and guidance to a high standard for all customers, keeping them informed of progress in the event of issues not being resolved immediately. Documenting customers setup and services Providing assistance to other members of the department as and when required. Experience Required: Windows 7-11 Administration, troubleshooting and Support. Active Directory Administration Office 365 Administration Basic Administration of Servers and mobile email technologies. Strong communication and customer service skills. Ability to quickly learn new applications and technologies. Desirable Experience: Networking knowledge covering Broadband, Local Area Networks, Switches & VLAN's Experience installing, configuring, upgrading, and relocating PC hardware Previous experience of PC hardware troubleshooting and problem solving. Microsoft Certification Previous experience within an IT support role, along with networking and VoIP experience would be an advantage but is not essential - Full training will be provided! Further details will be provided once you have made an application.
Dec 03, 2024
Full time
A leading IT Solutions provider is seeking an experienced 1st Line Service Desk Support Engineer on a permanent full time basis to join their growing team in Hampshire. This role is full time office based in Fareham. The 1st Line Service Desk Support Engineer will be involved in resolving phone, email and remote enquires from IT and Telecoms customers. The role: Resolving 1st line calls as appropriate, ensuring that the call is closed accurately and efficiently. Handling support or service requests for; workstations, Servers, networks, connectivity and telecoms systems. Managing incoming support requests via multiple channels and deal with such requests in a timely manner to completion or escalation. Providing consistent and prompt support and guidance to a high standard for all customers, keeping them informed of progress in the event of issues not being resolved immediately. Documenting customers setup and services Providing assistance to other members of the department as and when required. Experience Required: Windows 7-11 Administration, troubleshooting and Support. Active Directory Administration Office 365 Administration Basic Administration of Servers and mobile email technologies. Strong communication and customer service skills. Ability to quickly learn new applications and technologies. Desirable Experience: Networking knowledge covering Broadband, Local Area Networks, Switches & VLAN's Experience installing, configuring, upgrading, and relocating PC hardware Previous experience of PC hardware troubleshooting and problem solving. Microsoft Certification Previous experience within an IT support role, along with networking and VoIP experience would be an advantage but is not essential - Full training will be provided! Further details will be provided once you have made an application.
A leading IT Solutions provider is seeking an experienced 2nd Line Service Desk Support Engineer on a permanent full time basis to join their growing team in Hampshire. This role is full time office based in Fareham with the potential to go hybrid. The 2nd Line Service Desk Support Engineer will be working within a technical support capacity with a solid understanding of network terminology eg WAN, LAN etc. The Role: Responding to customer faults and issues raised to the helpdesk either by phone or email resolving them within SLA. Programming, maintenance, and support of a range of systems Wi-Fi solutions Integration of CRM systems. Backup solutions Delivering training on all offered services Working to resolve technical customer complaints Identify potential cross sell and upsell opportunities with existing customers to pass on to the sales teams To document all Customer product and services ensuring security and standards are adhered to. Acting as the face and provide top class industry leading Customer Service. Ideally, you'll have experience of: SIP, including configuration, protocol and SIP trunking. High level of IP understanding, networking, and VLAN. Microsoft 365 migration and new tenant set up. Cabling to a high level Hosted and PBX Telecoms configuration and fault finding Router configuration Programming, maintenance and support of Hosted Telephony Solutions - IP Cortex, Gamma. Integration of CRM systems. Programming, maintenance and support of Virtual PBX. Programming, maintenance and support of Cabling and Networking, including Switches. Access points and point to point solutions - Ubiquiti. Programming, maintenance and support of Routers and Firewalls for Leased Lines and other Connectivity - Draytek, WatchGuard. Wi-Fi solutions - Ubiquiti. Programming and support of Laptops or Desktops - Dell and HP. Programming, maintenance and support of Servers - Virtual and on Prem. Programming, maintenance and support of Microsoft 365, Anti-Virus, Remote Management Systems and Backup solutions. Door entry system programming, maintenance and support. Fault finding and testing. Training Customers. More details will be provided upon application
Dec 03, 2024
Full time
A leading IT Solutions provider is seeking an experienced 2nd Line Service Desk Support Engineer on a permanent full time basis to join their growing team in Hampshire. This role is full time office based in Fareham with the potential to go hybrid. The 2nd Line Service Desk Support Engineer will be working within a technical support capacity with a solid understanding of network terminology eg WAN, LAN etc. The Role: Responding to customer faults and issues raised to the helpdesk either by phone or email resolving them within SLA. Programming, maintenance, and support of a range of systems Wi-Fi solutions Integration of CRM systems. Backup solutions Delivering training on all offered services Working to resolve technical customer complaints Identify potential cross sell and upsell opportunities with existing customers to pass on to the sales teams To document all Customer product and services ensuring security and standards are adhered to. Acting as the face and provide top class industry leading Customer Service. Ideally, you'll have experience of: SIP, including configuration, protocol and SIP trunking. High level of IP understanding, networking, and VLAN. Microsoft 365 migration and new tenant set up. Cabling to a high level Hosted and PBX Telecoms configuration and fault finding Router configuration Programming, maintenance and support of Hosted Telephony Solutions - IP Cortex, Gamma. Integration of CRM systems. Programming, maintenance and support of Virtual PBX. Programming, maintenance and support of Cabling and Networking, including Switches. Access points and point to point solutions - Ubiquiti. Programming, maintenance and support of Routers and Firewalls for Leased Lines and other Connectivity - Draytek, WatchGuard. Wi-Fi solutions - Ubiquiti. Programming and support of Laptops or Desktops - Dell and HP. Programming, maintenance and support of Servers - Virtual and on Prem. Programming, maintenance and support of Microsoft 365, Anti-Virus, Remote Management Systems and Backup solutions. Door entry system programming, maintenance and support. Fault finding and testing. Training Customers. More details will be provided upon application
We are seeking a new talent to join the Software Engineering team where you will have the opportunity to collaborate on an exciting new project. Responsibilities : As a Software Development Engineer, you will be responsible for an alyzing, designing, coding, and testing multiple components of application code across one or more clients. You will also perform maintenance, enhancements, and/or development work. In this role, you are expected to be a Subject Matter Expert (SME) with deep knowledge and experience. You should have influenced and advisory skills, as you will be responsible for team decisions and engaging with multiple teams to contribute to key decisions. Additionally, you will be expected to provide solutions to problems that apply across multiple teams. Expert proficiency in ACI Payment Systems Base24-Classic is required. Advanced proficiency in Design & Build Enablement, Object Oriented Application Design & Development, and Test Execution and Management are recommended. Other skills needed include: General understanding of HP Nonstop architecture, scalability, fault tolerance Configuration of requester/server applications Hierachical Database file structures Transaction monitoring facility - rollback/record locking File utility program to maintain, access, secure Enscribe files Report generator Event monitoring Batch control Tool to debug compiled code in Real Time Security controls Ability to sketch out a B24 system to process ATM and Switch transactions with message flows Includes understanding of PSD2, ApplePay,Tokenisation Includes knowledge of ATM config files Strong understanding of ISO8583 ( Visa/Link), STM,PSTM,Tokens Institution Updates Base24 System configuration and control Base24 transaction auditing and diagnostics Base24 institution configuration CPF,IDF,PBF etc Web services configuration and control TSS, ACI desktop, Key maintenance Iliad, Paragon, Visa VTS Source file repository control Strong understanding of source code change standards Knowledge of writing detailed plans for implementing change into production
Dec 03, 2024
Contractor
We are seeking a new talent to join the Software Engineering team where you will have the opportunity to collaborate on an exciting new project. Responsibilities : As a Software Development Engineer, you will be responsible for an alyzing, designing, coding, and testing multiple components of application code across one or more clients. You will also perform maintenance, enhancements, and/or development work. In this role, you are expected to be a Subject Matter Expert (SME) with deep knowledge and experience. You should have influenced and advisory skills, as you will be responsible for team decisions and engaging with multiple teams to contribute to key decisions. Additionally, you will be expected to provide solutions to problems that apply across multiple teams. Expert proficiency in ACI Payment Systems Base24-Classic is required. Advanced proficiency in Design & Build Enablement, Object Oriented Application Design & Development, and Test Execution and Management are recommended. Other skills needed include: General understanding of HP Nonstop architecture, scalability, fault tolerance Configuration of requester/server applications Hierachical Database file structures Transaction monitoring facility - rollback/record locking File utility program to maintain, access, secure Enscribe files Report generator Event monitoring Batch control Tool to debug compiled code in Real Time Security controls Ability to sketch out a B24 system to process ATM and Switch transactions with message flows Includes understanding of PSD2, ApplePay,Tokenisation Includes knowledge of ATM config files Strong understanding of ISO8583 ( Visa/Link), STM,PSTM,Tokens Institution Updates Base24 System configuration and control Base24 transaction auditing and diagnostics Base24 institution configuration CPF,IDF,PBF etc Web services configuration and control TSS, ACI desktop, Key maintenance Iliad, Paragon, Visa VTS Source file repository control Strong understanding of source code change standards Knowledge of writing detailed plans for implementing change into production
Job description: XiP is building a next-generation cross-asset calculation system for Citi trading desks and enterprise users in the largest global financial markets and exchanges in New York, London, and other major financial hubs. Our team owns multiple Java Spring Boot Services that execute, partition, and track quantitative risk graphs/trades in a distributed environment. These graphs can fail due to their complexity and our system must adapt quickly to these failures to provide a seamless experience for clients. XiP Compute Services are deployed onto OpenShift and Amazon's Elastic Kubernetes Service (EKS). An important initiative in 2025 will be onboarding Google's Kubernetes Engine to further expand our coverage. Our system scales on-demand, and we can run up to tens of thousands of replicas of our services across all asset classes. The role of the Senior Technical Lead is to lead a variety of engineering activities including design decisions regarding technical direction of the platform with short, medium, and long-term changes, with a key focus on public cloud onboarding. The project requires constant review of the technologies, patterns and paradigms used to ensure the system is easy to understand, performant, scalable, testable, robust, and observable. The role is a conjunction of technical and managerial roles, with line-management duties, while giving technical direction to a growing team of developers globally. The platform is a Greenfield build using standard modern technologies such as Java, Spring Boot, Kubernetes, Kafka, MongoDB, RabbitMQ, Solace, Apache Ignite. The platform runs in a hybrid mode both on-premise and in AWS utilizing technologies such as EKS, S3, FSX. The main purpose of this role is to lead efforts of continued platform onboarding to AWS as well as the new initiative to deploy into GCP. The project is in a scale-out phase, with a goal of expanding the user base and workloads towards running billions of financial calculations per day across hundreds of thousands of cores. The aim of the project is to run all finance calculations for Citi's Front Office Markets business globally. Responsibilities: Steering platform onboarding into AWS and Google Cloud, while collaborating with Citi HPC team and AWS/Google partners. Challenging proposed and provided solutions in terms of performance, robustness and cost effectiveness. Making decisions regarding technical direction of platform, including evaluating new technologies and executing proof-of-concept implementations, with good understanding of various limitations. Identifying and defining necessary system enhancements to improve current processes and architecture. Hands-on coding of fixes, features, and improvements. Investigating reported or observed platform issues. Reviewing pull-requests from other team members and giving robust critique/feedback. Identifying and proposing teamwork enhancements. Reviewing requests for new features, balancing user requirements with defending the platform from complexity and low-value features. Collaborating with key partners across the firm for extending the platform, such as: the infrastructure provider group; quant group; upstream and downstream systems. Mentoring/coaching junior developers on coding/architecture approaches and best practices. Skills and Experience: Expert knowledge of distributed systems including event-driven architecture; at-least-once messaging; CAP Theorem; horizontal and vertical scaling strategies; massively distributed architectures. Expert knowledge of Java, JVM, memory management, garbage collection. Thorough understanding of multithreaded environment challenges. Expert knowledge of Spring, SpringBoot framework and associated technologies. Expert knowledge of test frameworks, such as Junit, Mockito, writing easily-testable code. Expertise in Java debugging, including remote debugging of services deployed to K8s. Expert knowledge of Kubernetes and associated technologies such as KEDA, Karpenter, ClusterAutoscaler, CoreDNS. Expert knowledge of SQL and/or NoSQL database technologies. Expert knowledge of various messaging protocols and technologies such as REST, HTTP/S, AMQP, WebSocket. Expert knowledge of Confluent Kafka. Experience and good understanding of core technologies provided by GCP/AWS, such as S3, FSX, EKS, SQS, SNS, Kinesis, AmazonMQ, DynamoDB, GKE, CloudStorage, PubSub, Filestore. Knowledge of modern observability technologies such as ELK, Splunk, Prometheus, Grafana, Micrometer. "What-if" thinking, while designing or reviewing solutions, to foresee or catch potential problems as early in the development process, as only possible. Nice to have: Good knowledge of Python, Groovy, Bash. C++ basic knowledge/experience. Good knowledge of PubSub model. Good knowledge of Finance, especially large-scale risk calculation. Good knowledge of representing complex calculations as graphs of instructions which can be horizontally distributed. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting .
Dec 03, 2024
Full time
Job description: XiP is building a next-generation cross-asset calculation system for Citi trading desks and enterprise users in the largest global financial markets and exchanges in New York, London, and other major financial hubs. Our team owns multiple Java Spring Boot Services that execute, partition, and track quantitative risk graphs/trades in a distributed environment. These graphs can fail due to their complexity and our system must adapt quickly to these failures to provide a seamless experience for clients. XiP Compute Services are deployed onto OpenShift and Amazon's Elastic Kubernetes Service (EKS). An important initiative in 2025 will be onboarding Google's Kubernetes Engine to further expand our coverage. Our system scales on-demand, and we can run up to tens of thousands of replicas of our services across all asset classes. The role of the Senior Technical Lead is to lead a variety of engineering activities including design decisions regarding technical direction of the platform with short, medium, and long-term changes, with a key focus on public cloud onboarding. The project requires constant review of the technologies, patterns and paradigms used to ensure the system is easy to understand, performant, scalable, testable, robust, and observable. The role is a conjunction of technical and managerial roles, with line-management duties, while giving technical direction to a growing team of developers globally. The platform is a Greenfield build using standard modern technologies such as Java, Spring Boot, Kubernetes, Kafka, MongoDB, RabbitMQ, Solace, Apache Ignite. The platform runs in a hybrid mode both on-premise and in AWS utilizing technologies such as EKS, S3, FSX. The main purpose of this role is to lead efforts of continued platform onboarding to AWS as well as the new initiative to deploy into GCP. The project is in a scale-out phase, with a goal of expanding the user base and workloads towards running billions of financial calculations per day across hundreds of thousands of cores. The aim of the project is to run all finance calculations for Citi's Front Office Markets business globally. Responsibilities: Steering platform onboarding into AWS and Google Cloud, while collaborating with Citi HPC team and AWS/Google partners. Challenging proposed and provided solutions in terms of performance, robustness and cost effectiveness. Making decisions regarding technical direction of platform, including evaluating new technologies and executing proof-of-concept implementations, with good understanding of various limitations. Identifying and defining necessary system enhancements to improve current processes and architecture. Hands-on coding of fixes, features, and improvements. Investigating reported or observed platform issues. Reviewing pull-requests from other team members and giving robust critique/feedback. Identifying and proposing teamwork enhancements. Reviewing requests for new features, balancing user requirements with defending the platform from complexity and low-value features. Collaborating with key partners across the firm for extending the platform, such as: the infrastructure provider group; quant group; upstream and downstream systems. Mentoring/coaching junior developers on coding/architecture approaches and best practices. Skills and Experience: Expert knowledge of distributed systems including event-driven architecture; at-least-once messaging; CAP Theorem; horizontal and vertical scaling strategies; massively distributed architectures. Expert knowledge of Java, JVM, memory management, garbage collection. Thorough understanding of multithreaded environment challenges. Expert knowledge of Spring, SpringBoot framework and associated technologies. Expert knowledge of test frameworks, such as Junit, Mockito, writing easily-testable code. Expertise in Java debugging, including remote debugging of services deployed to K8s. Expert knowledge of Kubernetes and associated technologies such as KEDA, Karpenter, ClusterAutoscaler, CoreDNS. Expert knowledge of SQL and/or NoSQL database technologies. Expert knowledge of various messaging protocols and technologies such as REST, HTTP/S, AMQP, WebSocket. Expert knowledge of Confluent Kafka. Experience and good understanding of core technologies provided by GCP/AWS, such as S3, FSX, EKS, SQS, SNS, Kinesis, AmazonMQ, DynamoDB, GKE, CloudStorage, PubSub, Filestore. Knowledge of modern observability technologies such as ELK, Splunk, Prometheus, Grafana, Micrometer. "What-if" thinking, while designing or reviewing solutions, to foresee or catch potential problems as early in the development process, as only possible. Nice to have: Good knowledge of Python, Groovy, Bash. C++ basic knowledge/experience. Good knowledge of PubSub model. Good knowledge of Finance, especially large-scale risk calculation. Good knowledge of representing complex calculations as graphs of instructions which can be horizontally distributed. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting .
About the role At Tesco, we believe in the power of spending more time together, face to face, than apart. During your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognize that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That's why at Tesco, we always welcome a conversation about flexible working. Talk to us throughout your application about how we can support you. At Tesco Technology, we have an outstanding opportunity for an experienced Senior Data Scientist with strong stakeholder management and influencing skills. Join our team and take the lead in redesigning our customers' engagement on our groceries website. By applying sophisticated technologies like semantic search and transformer models, you will play a pivotal role in improving the search functionality for millions of customers across multiple countries. This position allows someone to quickly make a meaningful impact and contribute to the seamless operation of our supply chain, transport, and delivery operations. About the Team Join our world-class team of data professionals who are passionate about solving sophisticated business problems and deploying data products at scale. Our team works across various areas of our business, personalizing our customers' experience across all touchpoints, both online and in-store. We are committed to personal and career development, providing on-desk training, support, and dedicating 10% of your working week to learning and professional growth. Additionally, there are opportunities to attend and speak at external and internal events, encouraging individual growth as experts in the field. Our team values work-life balance and cultivates a relaxed yet engaging culture. This role can be based out of either our London (Farringdon) office or Welwyn Garden City office, offering the flexibility of hybrid working. Spend three days a week in the office and the remainder working from home. You will be responsible for Using your analytical mindset to find solutions to complex problems. Understanding difficult business problems and prototyping solutions with minimal support. Applying, modifying, and designing algorithms and mathematical models to solve business problems on top of big data architectures. Validating, documenting, and presenting the modeling process and performances, as well as communicating sophisticated solutions in a clear, understandable way to non-experts. Promoting data science across Tesco and promoting Tesco within the external Data Science community. You will need We are looking for ambitious individuals with a mix of statistics, programming, and machine learning skills. The role requires an extensive background in machine learning and data mining. A track record in modifying and crafting sophisticated algorithms and applying them to large data sets is crucial. An ideal candidate will have a scientific mentality with the ability to ask the right questions, as well as answer them. A strong numerical higher degree in a mathematical, scientific, engineering, or computer science discipline is preferable, along with a solid understanding of mathematics and statistical principles. Experience in one or more of the following fields is required: predictive modeling, operational research, deep learning, and time series modeling. Strong programming experience (Python is preferred) is also necessary. A senior candidate will need to have commercial experience in working with business stakeholders, a record of technical leadership, as well as exposure to supervision, mentoring, and upskilling of more junior professionals. What's in it for you We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Annual bonus scheme of up to 20% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) Private medical insurance 26 weeks maternity and adoption leave (after 1 year's service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay; we also offer 4 weeks fully paid paternity leave Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, and free access to a range of experts to support your mental wellbeing About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities, and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet. Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome . We're proud to have been accredited as a Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate, and innovate.
Dec 03, 2024
Full time
About the role At Tesco, we believe in the power of spending more time together, face to face, than apart. During your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognize that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That's why at Tesco, we always welcome a conversation about flexible working. Talk to us throughout your application about how we can support you. At Tesco Technology, we have an outstanding opportunity for an experienced Senior Data Scientist with strong stakeholder management and influencing skills. Join our team and take the lead in redesigning our customers' engagement on our groceries website. By applying sophisticated technologies like semantic search and transformer models, you will play a pivotal role in improving the search functionality for millions of customers across multiple countries. This position allows someone to quickly make a meaningful impact and contribute to the seamless operation of our supply chain, transport, and delivery operations. About the Team Join our world-class team of data professionals who are passionate about solving sophisticated business problems and deploying data products at scale. Our team works across various areas of our business, personalizing our customers' experience across all touchpoints, both online and in-store. We are committed to personal and career development, providing on-desk training, support, and dedicating 10% of your working week to learning and professional growth. Additionally, there are opportunities to attend and speak at external and internal events, encouraging individual growth as experts in the field. Our team values work-life balance and cultivates a relaxed yet engaging culture. This role can be based out of either our London (Farringdon) office or Welwyn Garden City office, offering the flexibility of hybrid working. Spend three days a week in the office and the remainder working from home. You will be responsible for Using your analytical mindset to find solutions to complex problems. Understanding difficult business problems and prototyping solutions with minimal support. Applying, modifying, and designing algorithms and mathematical models to solve business problems on top of big data architectures. Validating, documenting, and presenting the modeling process and performances, as well as communicating sophisticated solutions in a clear, understandable way to non-experts. Promoting data science across Tesco and promoting Tesco within the external Data Science community. You will need We are looking for ambitious individuals with a mix of statistics, programming, and machine learning skills. The role requires an extensive background in machine learning and data mining. A track record in modifying and crafting sophisticated algorithms and applying them to large data sets is crucial. An ideal candidate will have a scientific mentality with the ability to ask the right questions, as well as answer them. A strong numerical higher degree in a mathematical, scientific, engineering, or computer science discipline is preferable, along with a solid understanding of mathematics and statistical principles. Experience in one or more of the following fields is required: predictive modeling, operational research, deep learning, and time series modeling. Strong programming experience (Python is preferred) is also necessary. A senior candidate will need to have commercial experience in working with business stakeholders, a record of technical leadership, as well as exposure to supervision, mentoring, and upskilling of more junior professionals. What's in it for you We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Annual bonus scheme of up to 20% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) Private medical insurance 26 weeks maternity and adoption leave (after 1 year's service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay; we also offer 4 weeks fully paid paternity leave Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, and free access to a range of experts to support your mental wellbeing About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities, and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet. Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome . We're proud to have been accredited as a Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate, and innovate.
WE'RE RECRUITING! Location: Home Based Job Type: Permanent About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. About the Role The Head of Technical Design within the Connectivity Business Unit leads a team of Technical Design Authorities (TDAs) responsible for delivering network-focused customer solutions. This role involves guiding TDAs who support pre-sales in designing network architectures and are hands-on in implementing these solutions. The ideal candidate will have a strong background in customer delivery and a comprehensive understanding of network disciplines, with an awareness of emerging trends to enhance solutions and streamline delivery. They must effectively mentor and manage the team, ensuring optimal resource allocation and timely, within-budget project completion, including evaluating RFPs and designs for feasibility. The position requires a self-motivated, energetic leader with a positive attitude, capable of balancing technical discussions and making decisions that deliver appropriate solutions. The candidate should also provide technical direction to align tactical and strategic approaches with business objectives. With experience as a Senior or Principal Architect, the candidate should be ready to step into a managerial role, confidently discussing technical details and ensuring decisions align with business goals. They must also excel in communicating complex concepts to both technical and non-technical audiences, ensuring clarity and efficiency in all discussions. Responsibilities: Build a cohesive, customer-focused team of Technical Design Authorities aligned with shared goals. Establish scalable resource planning, monitor team performance through metrics dashboards, and provide regular feedback to drive continuous improvement. Implement governance processes to ensure high-quality, compliant designs, and support the team in meeting objectives through coaching, mentoring, and performance feedback. Recognize individual achievements, address development areas, and foster a collaborative environment through effective communication and knowledge sharing. Lead with strong mentorship and team-building skills, inspiring and motivating engineers to become trusted advisors to customers. Experience: 10 years in a customer delivery role - Essential 5 years in a senior architecture role - Essential 5 years with Fortinet appliances - Essential 3 years with SDWAN (Fortinet or Meraki) - Desirable Strong vendor management skills - Essential Knowledge of network design use cases within hyperscalers - Essential Experience with ITSM systems and automating service desk processes - Essential Strong resource management - Desirable Experience building teams and assessing candidates at interviews - Desirable CCNP (CCIE desirable) - Essential Fortinet Certified Professional - Desirable Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar. We welcome applications even if you don't think you match 100% of the role selection criteria.
Dec 03, 2024
Full time
WE'RE RECRUITING! Location: Home Based Job Type: Permanent About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. About the Role The Head of Technical Design within the Connectivity Business Unit leads a team of Technical Design Authorities (TDAs) responsible for delivering network-focused customer solutions. This role involves guiding TDAs who support pre-sales in designing network architectures and are hands-on in implementing these solutions. The ideal candidate will have a strong background in customer delivery and a comprehensive understanding of network disciplines, with an awareness of emerging trends to enhance solutions and streamline delivery. They must effectively mentor and manage the team, ensuring optimal resource allocation and timely, within-budget project completion, including evaluating RFPs and designs for feasibility. The position requires a self-motivated, energetic leader with a positive attitude, capable of balancing technical discussions and making decisions that deliver appropriate solutions. The candidate should also provide technical direction to align tactical and strategic approaches with business objectives. With experience as a Senior or Principal Architect, the candidate should be ready to step into a managerial role, confidently discussing technical details and ensuring decisions align with business goals. They must also excel in communicating complex concepts to both technical and non-technical audiences, ensuring clarity and efficiency in all discussions. Responsibilities: Build a cohesive, customer-focused team of Technical Design Authorities aligned with shared goals. Establish scalable resource planning, monitor team performance through metrics dashboards, and provide regular feedback to drive continuous improvement. Implement governance processes to ensure high-quality, compliant designs, and support the team in meeting objectives through coaching, mentoring, and performance feedback. Recognize individual achievements, address development areas, and foster a collaborative environment through effective communication and knowledge sharing. Lead with strong mentorship and team-building skills, inspiring and motivating engineers to become trusted advisors to customers. Experience: 10 years in a customer delivery role - Essential 5 years in a senior architecture role - Essential 5 years with Fortinet appliances - Essential 3 years with SDWAN (Fortinet or Meraki) - Desirable Strong vendor management skills - Essential Knowledge of network design use cases within hyperscalers - Essential Experience with ITSM systems and automating service desk processes - Essential Strong resource management - Desirable Experience building teams and assessing candidates at interviews - Desirable CCNP (CCIE desirable) - Essential Fortinet Certified Professional - Desirable Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar. We welcome applications even if you don't think you match 100% of the role selection criteria.
NEW VACANCY: HELPDESK OPERATIVE Help Desk Operative - Leading FM Contractor Location: Borehamwood (Critical Site) Salary: 33,000 per annum Contract: Permanent/ Full time Are you a highly organised and proactive individual with a passion for delivering excellent service? Join our dynamic team as a Help Desk Operative , supporting a critical site for a leading facilities management (FM) contractor in Borehamwood. About the Role: In this pivotal role, you will be responsible for managing the helpdesk operations, ensuring the smooth functioning of the CAFM system, and maintaining exceptional service standards for both internal teams and external stakeholders. Key Responsibilities: CAFM System Management: Serve as the key user on-site, maintaining records for Planned Preventive Maintenance (PPM), reactive tasks, and reporting. Call/Email Handling: Respond promptly to calls and emails, ensuring professional and efficient communication. Reactive Task Coordination: Assign the correct priority and engineer to reactive requests and ensure seamless communication throughout the job lifecycle. Aim for resolution over the phone whenever possible. Team Collaboration: Work closely with the Lead Engineer and Operations Manager to review performance and maintain service quality. Subcontractor Management: Evaluate subcontractor performance and provide feedback via appropriate systems, with support from Contract Support. Continuous Improvement: Identify and implement innovations to enhance contract performance and exceed client expectations. What We're Looking For: Experience working with CAFM systems in a facilities management environment. Strong communication skills, both written and verbal. A proactive approach to problem-solving and customer service. Ability to liaise effectively with teams and stakeholders at all levels. Commitment to maintaining high standards of accuracy and efficiency. What's in it for You? Competitive salary of 33,000 per annum. Permanent position within a forward-thinking FM contractor. Opportunity to work on a critical site, contributing to a high-performing team. Professional development and career progression opportunities If you're ready to advance your career and thrive in a role, we'd love to hear from you! Please contact Leah on (phone number removed) OR (url removed) Resourcing Group is acting as an Employment Agency in relation to this vacancy.
Dec 03, 2024
Full time
NEW VACANCY: HELPDESK OPERATIVE Help Desk Operative - Leading FM Contractor Location: Borehamwood (Critical Site) Salary: 33,000 per annum Contract: Permanent/ Full time Are you a highly organised and proactive individual with a passion for delivering excellent service? Join our dynamic team as a Help Desk Operative , supporting a critical site for a leading facilities management (FM) contractor in Borehamwood. About the Role: In this pivotal role, you will be responsible for managing the helpdesk operations, ensuring the smooth functioning of the CAFM system, and maintaining exceptional service standards for both internal teams and external stakeholders. Key Responsibilities: CAFM System Management: Serve as the key user on-site, maintaining records for Planned Preventive Maintenance (PPM), reactive tasks, and reporting. Call/Email Handling: Respond promptly to calls and emails, ensuring professional and efficient communication. Reactive Task Coordination: Assign the correct priority and engineer to reactive requests and ensure seamless communication throughout the job lifecycle. Aim for resolution over the phone whenever possible. Team Collaboration: Work closely with the Lead Engineer and Operations Manager to review performance and maintain service quality. Subcontractor Management: Evaluate subcontractor performance and provide feedback via appropriate systems, with support from Contract Support. Continuous Improvement: Identify and implement innovations to enhance contract performance and exceed client expectations. What We're Looking For: Experience working with CAFM systems in a facilities management environment. Strong communication skills, both written and verbal. A proactive approach to problem-solving and customer service. Ability to liaise effectively with teams and stakeholders at all levels. Commitment to maintaining high standards of accuracy and efficiency. What's in it for You? Competitive salary of 33,000 per annum. Permanent position within a forward-thinking FM contractor. Opportunity to work on a critical site, contributing to a high-performing team. Professional development and career progression opportunities If you're ready to advance your career and thrive in a role, we'd love to hear from you! Please contact Leah on (phone number removed) OR (url removed) Resourcing Group is acting as an Employment Agency in relation to this vacancy.
