49 jobs found

Oracle Server Engineer 6-Month Contract London £500 per day Outside IR35 A fantastic opportunity has arisen for an experienced Oracle Server Engineer to join a well-established organisation embarking on a significant infrastructure and application upgrade. This is a six-month contract role based in London, reporting to the IT Infrastructure Manager, and is set to begin on the 4th of August. The successful candidate will play a lead role in delivering critical technical projects involving server implementation, Oracle database migration, and enterprise application deployment. This role is ideal for someone with a strong track record in delivering hands-on infrastructure projects within complex environments. You will be responsible for the end-to-end planning and installation of new physical servers across dual data centre locations. Working closely with external partners, you will oversee the migration of existing Oracle databases onto the new server infrastructure, including version upgrades where appropriate. Your ability to manage and coordinate this process efficiently, while maintaining high standards of system availability and performance, will be essential. In parallel, you will work with application vendors to deploy a new integrated business system, ensuring it is configured to meet operational requirements. This will involve close collaboration with internal IT teams, third-party support services, and business stakeholders to ensure seamless integration and minimal disruption to business operations. Security and resilience are key, and you will be expected to configure robust backup, disaster recovery, and system security measures throughout the implementation. As part of the wider IT compliance framework, all work must align with established policies, standards, and governance protocols. Beyond technical execution, thorough documentation will be a core responsibility. You will maintain clear records of system configurations, procedures, and changes to ensure smooth knowledge transfer and support continuity. Post-deployment support and troubleshooting will also fall under your remit, ensuring the new infrastructure and application are fully bedded in and functioning as expected. We re looking for a self-sufficient contractor with a deep understanding of server technologies including Windows Server and Linux, alongside experience with core services such as Active Directory, DNS, DHCP, and Group Policy. Familiarity with enterprise application deployment especially within Citrix environments will be highly beneficial. A sound grasp of networking and IT security fundamentals will round out your skill set. Excellent communication skills and the ability to work independently while managing tight project timelines are essential. Ideally, you'll also have scripting experience with PowerShell and hold a relevant certification such as Microsoft Certified: Windows Server Hybrid Associate. Previous experience in a similar contract role would be a strong advantage. For more information on this Oracle Server Engineer contract, contact (url removed) or call Will on (phone number removed). Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Head of Live Operations TL: DR Salary: £60K-£80K Location: Hybrid role, two days based inour Hammersmith, London office Introduction Modern Milkman is more than just a milk delivery service - we're a movement. We're committed to reducing waste, supporting local farmers, and delivering fresh, sustainable products right to our customers' doors Our goal is to make the home sustainable, and, to date, we've prevented over 100 million plastic bottles from polluting the planet. Not bad for a business that started as four friends from Lancashire delivering milk from a beat-up truck! To do this, we offer our customers the ability to make more planet-positive shopping habits one small, simple and very convenient step at a time. Team and operation The Live-Ops team is a critical component of the broader Operations department, responsible for the real-time management and optimization of the supply chain. This team ensures that every aspect of the process, from supplier deliveries to final customer fulfilment, is executed flawlessly focusing on the best 'on time in full,' and lowest cost to serve. Leading the Live-Ops team, the Head of Live-Ops oversees the Supply Operations and Fulfilment Operations teams, working closely with other department heads to align operational activities with the company's strategic goals. This role is essential in driving continuous improvement, enabling the business to scale effectively while maintaining high levels of customer satisfaction and profitability. The operation consists of 15 micro-fulfilment centers all around the UK. We have hubs, as far north as Newcastle and as far south as Southampton.With around 40 suppliers and over 150 SKU's in the range, both chilled and ambient. We operate six nights a week through a network of delivery partners. Day to day responsibilities: Lead and Develop the Live-Ops Strategy Create and implement a comprehensive strategy for Live-Ops, aligning with the company's growth objectives Drive strategic initiatives focused on improving OTIFIQ, operational productivity, and profitability Collaborate with senior leadership to align Live-Ops activities with overall business goals Head of Live Operations Department: Operations Type: Full Time Location: London Head of Live Operations TL: DR Salary: £60K-£80K Location: Hybrid role, two days based inour Hammersmith, London office Introduction Modern Milkman is more than just a milk delivery service - we're a movement. We're committed to reducing waste, supporting local farmers, and delivering fresh, sustainable products right to our customers' doors Our goal is to make the home sustainable, and, to date, we've prevented over 100 million plastic bottles from polluting the planet. Not bad for a business that started as four friends from Lancashire delivering milk from a beat-up truck! To do this, we offer our customers the ability to make more planet-positive shopping habits one small, simple and very convenient step at a time. Team and operation The Live-Ops team is a critical component of the broader Operations department, responsible for the real-time management and optimization of the supply chain. This team ensures that every aspect of the process, from supplier deliveries to final customer fulfilment, is executed flawlessly focusing on the best 'on time in full,' and lowest cost to serve. Leading the Live-Ops team, the Head of Live-Ops oversees the Supply Operations and Fulfilment Operations teams, working closely with other department heads to align operational activities with the company's strategic goals. This role is essential in driving continuous improvement, enabling the business to scale effectively while maintaining high levels of customer satisfaction and profitability. The operation consists of 15 micro-fulfilment centers all around the UK. We have hubs, as far north as Newcastle and as far south as Southampton.With around 40 suppliers and over 150 SKU's in the range, both chilled and ambient. We operate six nights a week through a network of delivery partners. Day to day responsibilities: Lead and Develop the Live-Ops Strategy Create and implement a comprehensive strategy for Live-Ops, aligning with the company's growth objectives Drive strategic initiatives focused on improving OTIFIQ, operational productivity, and profitability Collaborate with senior leadership to align Live-Ops activities with overall business goals Oversee Supply and Fulfilment Operations Manage the Supply Operations Manager and Fulfilment Operations Manager, ensuring that all teams are performing at a high level Monitor and optimise the entire supply chain, from supplier to customer doorstep Lead efforts to improve fulfilment processes, ensuring efficient and cost-effective operations Drive Stakeholder Accountability Hold suppliers and DSPs accountable for their performance, ensuring that they meet the company's high standards for delivery and service quality Establish clear performance metrics and conduct regular reviews to ensure compliance Address any performance issues promptly, implementing improvement plans as needed Collaborate with Ops-Tech for Operational Transformation Work closely with the Ops-Tech to leverage technology in optimising Live-Ops processes Lead the implementation of new systems and tools that enhance operational efficiency and scalability Focus on automating routine tasks, improving data analytics for decision-making, and implementing tools that enhance the real-time management of the supply chain, driving continuous improvement Optimise Cost to Serve Own, monitor and report cost to serve metrics, ensuring that the company remains profitable as it scales Identify opportunities to reduce operational costs across the supply chain, including supplier management, route productivity, and fulfilment efficiency Lead efforts to streamline fulfilment operations, enhance driver retention and efficiency with the goal to increase throughput and reduce bottlenecks, ultimately improving the overall productivity of the Live-Ops teams Enable Growth Lead the operational planning and execution for entering new territories, ensuring that Live-Ops processes are scalable and effective Collaborate with commercial teams to explore and enable new revenue opportunities Ensure that operational strategies support the company's expansion goals Requirements Essential Technical Skills 3-4 years in operational execution, in Supply, FMCG, Food related businesses. Expertise in supply chain management and optimization, with a focus on real-time operations Strong strategic planning skills, with the ability to lead large-scale process improvements and operational changes Experience building strong relationships with suppliers, negotiate favourable terms, and manage commercial relationships to support operational goals Proficiency in logistics and fulfilment operations, including supplier, 3PL and DSP management Experience in cost optimisation and profitability improvement within a complex operational environment Ability to leverage technology and data analytics to drive operational efficiency and innovation Competencies and behaviours Strategic thinker with the ability to translate company goals into actionable operational strategies Strong leadership skills, capable of managing and motivating cross-functional teams Proactive problem-solver who can identify and address operational challenges before they impact performance Excellent communication and collaboration skills, with a focus on stakeholder accountability Resilience and adaptability in a fast-paced, dynamic environment, with a focus on continuous improvement Passion for sustainability and making a difference Proactive and action-oriented with a "get things done" attitude Commitment to simplicity and efficiency Growth mindset: most of what we do is new, and we test and learn fast It might not suit you if . If you are looking for a routine or fixed schedule. We are a nighttime operation and as a team we are often required to jump in and help where needed. You must be comfortable travelling around our hubs. Don't enjoy cross functional collaboration. Want to be purely strategic and stay working behind a desk Interview Process: We try to complete our hiring process within 2-3 weeks. This is typically what it looks like Apply by submitting your CV to Initial phone call covering your CV and experience with our People & Culture Team - 45 mins Technical interview and visit to one of our hubs: Joaquin Albert, Operations Director (2hrs) Wider Stakeholder Interview: 1hr. Final interview with Simon CEO and Lu People & Culture Director. (1hr) We strongly encourage candidates of all different backgrounds and identities to apply. Benefits 25 days holiday, 8 bank holidays. Plus, your birthday off too! Up to 6% matched company pension. Access to thanksBen, for a range of core & flexible benefits Employee discount off Modern Milkman products Enhanced parental leave & pay Life Insurance Cycle to work scheme & Octopus EV salary sacrifice In-person company events £300 working from home set up + plus company laptop £300 L&D budget per annum £300 well-being budget per annum Up to 4 weeks working abroad 2x volunteering days and team volunteering days

SME Financial Crime Audit Within UK Corporate and Investment Bank in London working projects in EMEA Financial Crime Internal Audit Manager - Project and Continuous Monitoring lead - EMEA Role SummaryThis role exists to deliver an independent view and assurance over the control environment in operation in EMEA business entities, Branches, and other subsidiaries in the EMEA Region. It undertakes and manages audits across a range of activities and supports teams of auditors to deliver in-depth testing and review to support audit opinions. It contributes part of the Audit opinion provided the EMEA Region Management and Group Audit Committee. ADIA is responsible for the delivery of around 90 internal audit reports per year across the EMEA region. Due to the nature of each business and the audit cycle, the number of audits each Audit Manager is responsible for can vary from year to year. On average, an Audit Manager would be responsible for the delivery of around 6-8 audits per year, and contribute to other audit assignments through delivery of fieldwork for other Audit Managers. This may include technically complex and highly regulated areas, large assignments, including theme audits across more than one jurisdiction/ business. These are scheduled so that some will overlap so that two assignments may be open at the same time; Closing one and planning another, an Audit Manager will be able to manage both successfully. In addition, this role is responsible for managing the delivery and providing support for multiple audit assignments / assurance / project work within AML/Financial Crime and/or Compliance business areas. This role provides expertise on general compliance topics (including conduct risk, market abuse regulation, monitoring and surveillance, control room activities) and/or in AML /Financial Crime to the wider EMEA audit team. The Audit Manager will report to the Compliance and Financial Crime Audit Partner and will be asked to assist with maintaining relationships with Central Compliance Group and/or Financial Crime Group Senior Management (D, ED level), have a deep understanding of UK/EMEA Compliance and Conduct Regulations, as well as AML/Financial Crime prevention regulations, subject matter expertise in compliance and/or financial crime prevention/detection business activities and be able to comment on key areas of risk for those business areas. Business AreaInternal Audit is asked for an independent opinion on the changes and controls implemented by the organisations within the EMEA Region. This role aims to provide insight and opinion on the key controls in operation in the business areas under review and therefore must have the expertise to provide advice and consultancy services as required. Position DescriptionCore Responsibilities: Preparation of planning material to ensure that the internal controls covering the key risks are appropriately tested in order to provide reasonable assurance to the Board, Group Management, Entity Management and other stakeholders, including regulators, that an effective internal control environment exists.Overseeing the work performed for the audit assignment by other team members. Providing guidance and support to team members as necessary.Directing testing to cover key areas of risk and determine the scope and focus in agreement with the Audit Partner of the review, and share expertise in their area with other team members.Preparing draft Audit Findings for review by AD Management. The Audit Findings must be factually accurate and clearly communicate the findings and recommendations. The Audit Manager must clearly communicate the issues to AD Management and then to business Management, including senior stakeholders. In doing so, the Audit Manager may experience some significant challenges and must therefore be resilient and articulate in their presentation of the issues.Preparing the final internal audit report. The report must clearly communicate areas of positive assurance as well as areas where improvement in the internal control environment is required.Undertaking follow-up and closure of internal audit recommendations. This process requires the validation of action taken by line Management for the closure of all High and Moderate Priority Findings and the provision of assistance and guidance to Management.The Audit Manager will also be expected to contribute to Audit Department initiatives and work collaboratively across EMEA.The Audit Manager will be asked to assist the Audit Partner with maintaining relationships with Senior Management (D, ED) in a nominated area of responsibility, have insight into business activities and be able to comment on key areas of risk for those business areas.Knowledge, Skills, Experiences & Qualifications:Educated to degree standards and holder of a professional qualification (usually CIA, ACCA, etc.) with a strong understanding of the regulatory environment. It would be desirable to hold Compliance / AML / Financial crime qualification (ICA Diploma or equivalent, ACAMs, CISI).The ability to effectively and clearly communicate with management both verbally and in writing.The role holder needs to have some operational knowledge of some aspects of the Bank to enable them to identify control weaknesses and give advice on best practice/ process improvements. A clear understanding of the risk and internal control environment relevant to the business being audited.Attention to detail. The confirmation of factual accuracy and a clear understanding of how the facts should be interpreted is essential.Proactiveness and resilience, successful track records of completing projects and initiatives in a timely manner.Be able to advise the business on possible control solutions.Previous internal audit experience is desirable to demonstrate a track record of effective internal audit.ChallengesThe broad range of business areas subject to internal audit.Tight timelines for the delivery of internal audit assignments, and managing conflicting priorities.Challenge from AD Management and Line Management and the ability to successfully articulate issues identified.The need to manage different groups of ADIA staff assigned to each audit assignment. CompetenciesCustomer FocusDriving ChangeDriving ResultsEmbraces DiversityEnterprise LeadershipJudgement and Decision-MakingRisk ManagementStrategic and VisionaryTrust and IntegrityWhat we offer For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self, so we offer competitive company benefits, centred around promoting positive well-being and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members' perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work-life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.As an employee, you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you: Hybrid and flexible workingCompetitive paid leave daysBenefits to support your physical wellbeing, including private medical insurance and life and invalidity insuranceVarious policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services Access a wide range of learning and development opportunities and career progression opportunitiesAmbitious remuneration package #

IT - Operations - Senior Project Manager London, UK Req We're searching for a Senior IT Project Manager to join our IT Projects team based in London! The Benefits We believe we are the best at what we do and attract the best talent in the market. Our benefits go beyond the core benefits outlined below and give the successful candidate an opportunity to grow and build a truly rewarding career. Hybrid Working (2 days in office / 3 days from home) 25 Days Annual Leave + Bank Holidays + 1 Personal Day Private Medical Insurance Company pension contribution Life Assurance The Role We are looking for a Senior IT Project Manager to lead the operational transformation of 600+ group gyms & support centre to fully digital ways of working. Responsibilities include designing and implementing new software, managing communication & engagement, and delivering training to the business. Key drivers include enabling remote management, driving quality, consistency, and technical efficiency. You will lead a team of project managers to implement and promote best project management practices across the business using innovative solutions. Additional Responsibilities include: Lead and deliver IT Change Projects across 600+ gyms, managing a diverse project portfolio and ensuring alignment with business objectives. Establish robust project governance with comprehensive planning and clear visibility, including detailed roadmaps and regular status reporting. Design, create, and pilot systems to ensure intuitive user journeys, collaborating with product teams and end-users. Conduct stakeholder mapping and develop communication plans to ensure transparency and engagement. Foster cross-functional collaboration to meet business requirements, managing dependencies and ensuring alignment. Manage transition and rollout planning, including tailored training programs. Ensure effective project closure with change management processes, documentation, and support for adoption. Collaborate with international teams to implement communication, learning, and task management initiatives globally, adapting approaches to local needs. The Person Experience leading an IT team handling projects across multiple markets. Entrepreneurial mindset with a collaborative, flexible, and proactive approach. Experience managing multi-site projects with strong communication and engagement skills. Hands-on, detail-oriented, and problem-solving attitude. Confident communicator capable of engaging diverse stakeholders. Flexible location with travel across the UK as needed. Passion for problem-solving and data-driven outcomes. Core Attributes and Values Make a difference. Inspire and own your work. Collaborate and include everyone, embracing diversity. Attention to detail, resilience, and determination. Innovate, challenge, and celebrate success. About PureGym Founded in 2009, PureGym is one of Europe's largest gym operators with over 2 million members across 600+ gyms. We aim to provide quality, affordable fitness for everyone, promoting a healthier lifestyle. PureGym is an equal opportunities employer committed to diversity and inclusion. We welcome applicants from all backgrounds to join our team.

Digital Architecture Manager Monday to Friday Scotland based Starting Salary £64,680 + Generous Car Allowance Outsource UK are recruiting for an experiencedDigital Architecture Manager to lead solution design and technical delivery across critical IT and OT platforms. This is a unique opportunity to shape cloud infrastructure, enterprise applications, operational technologies, and AI tools that support smart infrastructure, real-time operations, and long-term digital innovation. What You'll Be Doing As Digital Architecture Manager, you'll define and govern solution architecture across complex digital environments - including cloud platforms, enterprise networks, business systems, and modern workplace tools like Microsoft 365 and Copilot. You'll ensure all solutions align with a forward-looking digital strategy, meet compliance and security standards, and are designed for scale, resilience, and integration. Define and maintain solution architecture roadmaps across cloud and on-prem environments Lead the integration of enterprise applications, AI tools, and OT systems in a secure, scalable way Work closely with digital, cybersecurity, platform, and business teams to translate strategic goals into practical technical designs Champion security-by-design and compliance with frameworks like NIS2 and ISO27001 Guide architectural decisions across Azure, Power Platform, M365, and related tools Steer innovation, solution modernisation, and cloud governance Manage a team of solution architects, developing capability and fostering a culture of continuous improvement What You'll Bring Proven experience leading solution architecture in large-scale digital transformation environments Deep understanding of Azure, enterprise networking, cloud-native development, and OT integration Expertise in Microsoft 365, API management, and AI-enabled tools Strong knowledge of cybersecurity, compliance, and regulated environments Leadership experience in guiding architectural teams and delivering strategic technical change Excellent communication and stakeholder engagement skills Preferred: experience in utilities, water, or energy sectors; familiarity with digital twins, edge computing, or AI automation Certifications like TOGAF, Azure Solutions Architect Expert, or ITIL would be advantageous If you are an experienced Digital Architecture Manager looking for a new challenge, apply today. Learning Coach Program Manager Client: Globally known Technology and Entertainment ClientLocation: Battersea, London (Hybrid - 2-3 days onsite per week) Job: SAP FICO Consultant Company: BAE Systems Daily Rate:£600 PAYE or £811.49 Umbrella Location: Frimley or Preston 1-2 days per month Contract: 6 months Digital Architecture ManagerMonday to FridayScotland basedStarting Salary £64,680 +Generous Car AllowanceOutsource UK are recruiting for an experienced

Your new company This well-establishedprofessional services firm has a long-standing reputation for deliveringhigh-quality advisory and operational support to a diverse client base. With astrong focus on innovation and growth, the organisation is undergoing anexciting period of transformation and is looking to strengthen its centraloperations team. Your new role As Operations Manager,you'll join the Chief Operating Office in London, working closely with the COOand senior leaders across central services. You'll play a key role in bothday-to-day operations and strategic project delivery, supporting the firm's ongoinggrowth and transformation agenda. Your responsibilities will include: Managing internal reporting and training processes in collaboration with business development teams Maintaining governance and organisational structure documentation Leading business engagement on licensing matters Coordinating third-party supplier engagement and approvals Producing detailed expense analysis and supporting financial oversight Supporting business resilience planning alongside IT and procurement teams You'll also contribute to a range of strategic projects. What you'll need to succeed To thrive in thisrole, you'll bring: Proven experience in an operations or central services function Strong project and process management skills Confidence engaging with stakeholders at all levels Solid understanding of financial reporting and analysis A proactive, solutions-focused mindset with the ability to work independently High digital fluency, particularly with Microsoft 365 tools Excellent communication skills, both written and verbal A flexible, collaborative approach and the ability to lead or influence cross-functional teams What you'll get in return Competitive salary and benefits package Private medical insurance and life assurance Generous holiday allowance with the option to purchase more Hybrid working model Pension contributions and season ticket loan Cycle to work scheme and eye care support Access to funded professional development and training Inclusive, values-driven culture with active employee networks and wellbeing initiatives What you need to do now If you're interestedin this role, click 'apply now' to forward an up-to-date copy of your CV, orcall us now. If this job isn'tquite right for you, but you are looking for a new position, please contact usfor a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Server & Application Implementation Engineer 6-Month Contract London £500 per day Outside IR35 A fantastic opportunity has arisen for an experienced IT Contractor to join a well-established organisation embarking on a significant infrastructure and application upgrade. This is a six-month contract role based in London, reporting to the IT Infrastructure Manager, and is set to begin on the 4th of August. The successful candidate will play a lead role in delivering critical technical projects involving server implementation, Oracle database migration, and enterprise application deployment. This role is ideal for someone with a strong track record in delivering hands-on infrastructure projects within complex environments. You will be responsible for the end-to-end planning and installation of new physical servers across dual data centre locations. Working closely with external partners, you will oversee the migration of existing Oracle databases onto the new server infrastructure, including version upgrades where appropriate. Your ability to manage and coordinate this process efficiently, while maintaining high standards of system availability and performance, will be essential. In parallel, you will work with application vendors to deploy a new integrated business system, ensuring it is configured to meet operational requirements. This will involve close collaboration with internal IT teams, third-party support services, and business stakeholders to ensure seamless integration and minimal disruption to business operations. Security and resilience are key, and you will be expected to configure robust backup, disaster recovery, and system security measures throughout the implementation. As part of the wider IT compliance framework, all work must align with established policies, standards, and governance protocols. Beyond technical execution, thorough documentation will be a core responsibility. You will maintain clear records of system configurations, procedures, and changes to ensure smooth knowledge transfer and support continuity. Post-deployment support and troubleshooting will also fall under your remit, ensuring the new infrastructure and application are fully bedded in and functioning as expected. We re looking for a self-sufficient contractor with a deep understanding of server technologies including Windows Server and Linux, alongside experience with core services such as Active Directory, DNS, DHCP, and Group Policy. Familiarity with enterprise application deployment especially within Citrix environments will be highly beneficial. A sound grasp of networking and IT security fundamentals will round out your skill set. Excellent communication skills and the ability to work independently while managing tight project timelines are essential. Ideally, you'll also have scripting experience with PowerShell and hold a relevant certification such as Microsoft Certified: Windows Server Hybrid Associate. Previous experience in a similar contract role would be a strong advantage. For more information on this IT Server & Application Implementation Engineercontract, contact (url removed) or call Will on (phone number removed). Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Customer Service & Operations Head of Customer Services, ICIS (Hybrid) Location: London, London, City of, United Kingdom Contract Type: Regular Schedule: 35 Job ID: R95902 About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link at: . About the Role We are seeking a dynamic, strategic, and customer focused Head of Customer Service to lead and elevate our global customer-facing teams including Customer Success, Training, and Customer Support. The role is critical to delivering a consistent, high-quality customer experience while fostering a high-performance culture that is agile, proactive, and aligned with evolving customer expectations. We're looking for a results-driven leader who combines operational expertise with strategic vision, capable of driving innovation and continuous improvement across all customer touchpoints. Responsibilities Strategic Leadership & High-Performance Team Management Develop, adapt, and continuously improve a forward-looking customer service strategy that evolves with customer needs, market trends, and business goals. Inspire and lead high-performing teams by setting clear objectives, measuring performance through meaningful KPIs, and fostering a culture of accountability, excellence, and continuous learning. Provide hands-on leadership to managers across Customer Success, Training, and Support (including 1st line and Technical Support)-ensuring alignment and collaboration across functions. Design and execute tailored customer engagement strategies to serve our diverse, international customer base, ensuring scalable solutions that deliver value at every stage of the customer lifecycle. Drive a training strategy that supports customer engagement while also acting as a growth lever for engaging new prospects and markets Operational Excellence & Innovation Champion operational efficiency through streamlined processes, automation, and effective use of AI-enabled customer service tools, particularly in self-service capabilities. Maintain a robust Customer Success framework that enhances retention, loyalty, and growth, ensuring standardised processes and best practices that deliver measurable impact Deliver against performance targets and operational metrics while maintaining a laser focus on improving customer satisfaction and team productivity Proactively identify areas for improvement and lead cross-functional initiatives that drive innovation and service differentiation. Cross-Functional Collaboration & Strategic Influence Serve as a powerful advocate for the customer across the organisation-working closely with Product, Sales, Marketing, and Technology to ensure the customer voice informs key decisions and strategic priorities. Influence and participate in strategic business planning, ensuring customer service goals are fully aligned with broader organisational objectives. Promote and embed a customer-first mindset across all levels of the business, contributing to ICIS's positioning as a trusted, customer-led organisation. Requirements Considerable experience in Customer Success, Customer Service, or related roles, with some experience at a senior or head-of-function level, ideally within SaaS or technology. Demonstrated success in scaling and transforming customer-facing operations for a global customer base. Proven ability to build and lead diverse, distributed teams across multiple customer service disciplines. A data-driven mindset with strong analytical and decision-making skills, including experience with CRM systems, support platforms, and performance management tools. A track record of fostering high-performing cultures, with a passion for mentoring, coaching, and empowering teams to excel. Ability to operate with agility, resilience, and clarity under pressure-thriving in a constantly evolving, high-growth environment. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Permanent Opportunity - Operations Manager - London! Your new company This well-establishedprofessional services firm has a long-standing reputation for deliveringhigh-quality advisory and operational support to a diverse client base. With astrong focus on innovation and growth, the organisation is undergoing anexciting period of transformation and is looking to strengthen its centraloperations team. Your new role As Operations Manager,you'll join the Chief Operating Office in London, working closely with the COOand senior leaders across central services. You'll play a key role in bothday-to-day operations and strategic project delivery, supporting the firm's ongoinggrowth and transformation agenda. Your responsibilities will include: Managing internal reporting and training processes in collaboration with business development teams Maintaining governance and organisational structure documentation Leading business engagement on licensing matters Coordinating third-party supplier engagement and approvals Producing detailed expense analysis and supporting financial oversight Supporting business resilience planning alongside IT and procurement teams You'll also contribute to a range of strategic projects. What you'll need to succeed To thrive in thisrole, you'll bring: Proven experience in an operations or central services function Strong project and process management skills Confidence engaging with stakeholders at all levels Solid understanding of financial reporting and analysis A proactive, solutions-focused mindset with the ability to work independently High digital fluency, particularly with Microsoft 365 tools Excellent communication skills, both written and verbal A flexible, collaborative approach and the ability to lead or influence cross-functional teams What you'll get in return Competitive salary and benefits package Private medical insurance and life assurance Generous holiday allowance with the option to purchase more Hybrid working model Pension contributions and season ticket loan Cycle to work scheme and eye care support Access to funded professional development and training Inclusive, values-driven culture with active employee networks and wellbeing initiatives What you need to do now If you're interestedin this role, click 'apply now' to forward an up-to-date copy of your CV, orcall us now. If this job isn'tquite right for you, but you are looking for a new position, please contact usfor a confidential discussion about your career. #

Data Integration Project Manager (Contract) Duration: 12 Months (Possibility for extension) Location: London/Hybrid (2 days on site) Rate: A highly competitive Umbrella Day Rate or Salary is available for suitable candidates Role Profile This is a delivery focused role designed to support the governance, risk, and dayto day delivery operations of the Markets Platform. The Project Manager will work closely with the Business Management Lead and senior stakeholders across business and technology to coordinate governance reporting, manage risk processes, and produce high quality programme materials. You'll also provide practical support across people data, headcount tracking, and strategic workforce planning. The role sits at platform level and plays a critical role in keeping the wider programme aligned, on track, and compliant with internal delivery standards. Key Responsibilities: Platform Support: Day-to-day support to the Business Management Lead and platform leads across business and technology, structured coordination across risk, governance, and delivery planning. Ensure quality control of submissions for Executive and Platform forums. Governance & Delivery Reporting: Own the production and timely submission of governance packs, status reports, and QBR materials, coordinate and maintain logs for actions, risks, and decision points tied to key platform initiatives. Ensure JIRA (or tooling equivalent) is maintained accurately to reflect real-time programme status. Risk & Audit Administration: Support the platform leadership on risk-related activities including audit responses and control tracking, support the Divisional Resilience and Security Office where applicable to ensure alignment. Ensure documentation and audit trails are consistently maintained and available on request Stakeholder Engagement: Act as a reliable partner to internal customers, ensuring clear communication and follow-through, maintain strong working relationships with Product Owners, Programme Leads, Risk, COO, and Business Management. Support the resolution of issues where delivery milestones are impacted by regulatory or operational dependencies Workforce Data & People Activity: Maintain headcount trackers and support preparation of people data for platform leads, help track strategic workforce planning commitments across the year and coordinate any process changes tied to productivity or operating model shifts. Change & Operating Model Support : Provide structured input into operating model reviews, platform transitions, or wider divisional change activities. Act as a sounding board for identifying process inefficiencies or control gaps Financial & Operational Reporting: Support preparation of materials related to programme costs, budget position, and platform investment asks. Help produce structured reporting for BRP, QBR and platform level planning exercises. Skills & Experience: Governance & Compliance: Track record in enforcing governance frameworks, working across complex delivery plans, and ensuring documentation standards are met. You understand how to keep things compliant without making them bureaucratic. PMO Controls & Challenge: Strong experience managing end-to-end PMO controls (RAID, stage gates, resource planning, risk logs) with the confidence to challenge when deliverables or quality slip. Stakeholder Management: Comfortable working across business, technology, finance, and risk stakeholders. Strong user of Excel Strong PowerPoint capability - clear storytelling, formatting and exec readability Experience in JIRA / JIRA Align, and basic knowledge of Power BI Exposure to Microsoft Project or similar planning tools is useful Proven experience supporting senior leaders in complex change environments, preferably within financial services Working knowledge of risk frameworks, governance models, and platform delivery lifecycle Familiarity with financial planning, budget tracking, and audit preparation is beneficial Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

DNS Engineer 6-Month Contract London Immediate Start - £500 per day Outside IR35 Our client, a leading organisation undergoing significant infrastructure enhancement, is looking for an experienced DNS Engineer to join their IT team on a contract basis. This is a critical role focused on optimising and securing both internal and external DNS environments. If you are a highly skilled infrastructure engineer with a deep technical foundation in DNS architecture and security, this is an excellent opportunity to make a tangible impact within a complex enterprise environment. Working closely with the IT Infrastructure Manager and key stakeholders across the network and security teams, you ll be responsible for conducting a comprehensive review of the existing DNS landscape. This includes identifying and removing legacy or stale DNS records and ensuring current configurations align with best practice standards. A major focus of this contract will be the implementation of DNS security enhancements, including DNSSEC and other mitigation strategies aimed at reducing exposure and risk across the network. The role will involve the creation and implementation of DNS subzones where necessary, as well as resolving any DNS-related issues that may arise. You ll carry out detailed root cause analyses and help define long-term solutions to prevent reoccurrence. Strong documentation will also be key this includes maintaining DNS configuration records, policy documents, and operational procedures that can be handed over to the permanent IT staff for future use. Collaboration will be vital, and you ll work hand-in-hand with other technical specialists to ensure DNS services integrate effectively with broader infrastructure and security architectures. As part of the knowledge transfer process, you ll be expected to upskill internal teams, providing guidance and training to build internal capabilities. We re looking for an engineer with a comprehensive understanding of DNS record types, zone files, and resolution processes. You ll have hands-on experience with enterprise DNS platforms such as BIND and Microsoft DNS, and a robust grasp of DNS protocol-level detail. Your background will include implementing security controls such as DNSSEC, TSIG, and ACLs, alongside familiarity with monitoring and logging DNS activity for compliance and threat detection. Applicants with scripting experience whether in PowerShell, Bash, or Python will find themselves well-suited to this position, particularly where automation and reporting are concerned. Exposure to cloud-based DNS services, including Azure DNS and advanced public DNS platforms, is also highly desirable. Certifications such as Infoblox Certified DNS Specialist or Microsoft Certified: Windows Server Hybrid Administrator Associate would be advantageous, but not essential for someone who can demonstrate strong practical knowledge. This is a 6-month initial engagement based in London, with an immediate start available. If you're ready to apply your expertise to a fast-paced environment with a focus on resilience, performance, and security, we d love to hear from you. For more information on this DNS Engineer contract, contact (url removed) or call Will on (phone number removed). Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Service Manager - Placements - Croydon Salary: CSRA £73,434 - £80,437 36 per week / Monday - Friday Permanent Job Purpose Croydon Children's Social Care have been going through transformation. One of the areas we have made great strides forward in is the service which finds homes for our Children Looked After and Care Experienced Young Adults. We believe that nobody's children live in placements. Our children live in homes where they are loved and cared for. We want exactly the same for our CLA and CEYA. So our service is called Homefinding. Over the last year or so we have pulled together a team with sufficient management capacity and staff resource to be able to give the time and attention to finding homes the attention it deserves. We now want to complete the process by creating a fully permanently staff service. We are seeking a qualified and experienced Service Manager to join our placements service. The successful candidate will play a critical role in ensuring children receive the best support to help them achieve their aspirations and have an active voice in everything that we do. You will lead, motivate, manage, supervise and develop practice and performance of a team of 2 Team Managers to foster a culture of continuous learning and development. The successful candidate should have an experience in similar role. You will be an experienced Registered Social Work Manager. You will have resilience and ability to work in a pressurised environment. You will have a passion for ensuring that children are cared for and that your staff team are supported to feel successful. Essential Requirements Qualified Social Worker, registered with Social Work England. Service Manager experienced in managing services for children. Experienced in making assessments, implementing plans and delivering interventions for children in the relevant service area of the child's journey. Experienced in leading and managing performance of team managers, ensuring the cases are allocated effectively in terms of skills and experience suited to the complexity of the case. A clear commitment to services working in partnership with families and creating positive change in young people's lives. Demonstrable experience of leading and managing statutory interventions that are relevant to this service area and role (including high risk and high complexity work), and that deliver high quality performance and good outcomes for children and young people. Able to lead, think, plan and manage strategically and systemically, as well as operationally. Able to use performance information to drive improvement for children and young people. Able to produce high quality, analytical and evidence-based reports. Able to manage, plan and control delegated budgets. Experience of developing high quality services within a statutory setting, with a particular focus on contextualised safeguarding. Experience of developing a highly motivated, high achieving and stable work force with a positive, "can-do", customer-centred culture. Able to work outside of normal office hours when required and to be part of the senior manager out-of-hours rota. Why Join Us Our teams consist of experienced Social Workers and Team Managers at various levels and workers who are alternatively qualified. Join a highly diverse workforce. The team arrange meetings weekly to ensure all colleagues have the support required to fulfil their duties, they will use this time to problem solve complex cases. The ethos at Croydon is very much about working together to make positive change. You will join an established management team who can help you settle in and offer their expertise Benefits You will be valued for your skills and expertise, supported by the team of experienced professionals, as well as the management at Croydon Council, one of the largest employers in the borough. We also offer: Highly competitive compensation package Accredited Systemic Practice training A range of CPD opportunities 29-31 days (grade equivalent) annual leave in addition to Bank Holidays and option to purchase more A pension scheme with an average employer contribution of 20% Continuing Professional Development - genuine opportunities to grow, develop and specialise in your career Management development programmes Investment into your wellbeing Access to Employee Discount scheme with a range of programmes (Cycle Benefit Scheme, GymFlex, Retail Discounts and more) We promote flexible & hybrid working arrangements where possible to support a healthy work-life balance Full time 36 Hours To view the role profile please click here Closing date 13 Shortlist date 18 July Interview date 29 July Equal Opportunities and Safeguarding Statement Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check

We have an incredible opportunity to join us here at Phoenix Group as an IT Risk Manager within Group Risk. Job Type: IT Risk Manager, Permanent, Tech & Cyber Specialist Band 1, UK Location: Hybrid: this role could be based in either our Edinburgh, London or Wythall/Birmingham offices, with time spent working weekly in both the office and at home. The amount of time working from the office is variable based on business need. Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here. Closing Date: Tuesday 8th July 2025 Salary and benefits: Up to £70,000, dependent upon experience, plus 16-32% bonus potential, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more. Who are we? We want to be the best place that any of our 6,600 colleagues have ever worked. We're Phoenix Group, we're a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet. The role Non-Financial Risk is part of Group Risk and has a fantastic opportunity for a talented individual to join the team as an IT Risk Manager within the newly forming IT/IS/Resilience and Supplier Risk Oversight Team. The role is to provide Second Line Subject Matter Expert (SME) advice, oversight and challenge on Line 1's design and operation of their Technology and Artificial Intelligence (AI) related standards, risks and controls. The role holder will, in addition to regular oversight of the Tech and AI risk and controls environment, both lead and support the delivery of a rolling programme of Thematic and Risk based, Technology & AI focused reviews, following a structured methodology. This will involve shaping the scope of reviews, preparing for and performing field work, validation of proposed findings and provision of insightful recommendations to Line 1 through clear written reporting. Key Accountabilities: - Provide ongoing oversight and challenge to Line 1 led Technology/AI risk and control management - Analyse and interpret key risk indicators and risk and control reporting to help determine where Line 2 effort is best focused, and to develop formal Line 2 opinions on Technology & AI matters - Provide insight, oversight and challenge within assigned monthly Technology Risk and Issue Forums, and other relevant Technology & AI Governance forums - Lead Line 2 led Tech/AI focused Thematic/Risk Reviews throughout the full lifecycle, including Planning/Terms of Reference, Fieldwork, Findings Validation and Reporting stages - Provide Technology/AI Risk oversight and challenge on material Projects and Programmes - Oversee Line 1 activity to ensure adherence to the Group's Risk Management Framework, providing advice and guidance as required - Support the broader team with assigned Line 2 activity relating to Information/Cyber Security, Operational Resilience and Third-Party Management - Develop and build relationships with Line 1 and Line 3 peer stakeholders What are we looking for? - Essential: Proven experience managing Technology Risk (including third party oversight), in either a first or second-line capacity, within a high regulated UK industry such as Financial Services - Essential: Strong stakeholder, relationship management and influencing skills. An accomplished communicator who is comfortable, respectful and calm during sometimes challenging situations where differences of risk opinion need to be clearly positioned and justified. Able to analyse situations in a timely manner, producing clear, insightful and succinct written reports. - Preferred: Knowledge of Artificial Intelligence (AI) - naturally curious about AI and the advantages it can bring to organisations, in balance with controlling risks - Preferred: Knowledge of cloud computing, shared responsibility models and associated common risks - Preferred: A career background of having worked in IT for large UK corporations, either in Service Operations, Architecture or Engineering, with a solid baseline understanding of IT Risk Management, ITIL and COBIT frameworks We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity. Find out more about - Guide for Candidates: - Find or get answers from our colleagues:

We have an incredible opportunity to join us here at Phoenix Group as an IT Risk Manager within Group Risk. Job Type: IT Risk Manager, Permanent, Tech & Cyber Specialist Band 1, UK Location: Hybrid: this role could be based in either our Edinburgh, London or Wythall/Birmingham offices, with time spent working weekly in both the office and at home. The amount of time working from the office is variable based on business need. Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here. Closing Date: Tuesday 8th July 2025 Salary and benefits: Up to £70,000, dependent upon experience, plus 16-32% bonus potential, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more. Who are we? We want to be the best place that any of our 6,600 colleagues have ever worked. We're Phoenix Group, we're a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet. The role Non-Financial Risk is part of Group Risk and has a fantastic opportunity for a talented individual to join the team as an IT Risk Manager within the newly forming IT/IS/Resilience and Supplier Risk Oversight Team. The role is to provide Second Line Subject Matter Expert (SME) advice, oversight and challenge on Line 1's design and operation of their Technology and Artificial Intelligence (AI) related standards, risks and controls. The role holder will, in addition to regular oversight of the Tech and AI risk and controls environment, both lead and support the delivery of a rolling programme of Thematic and Risk based, Technology & AI focused reviews, following a structured methodology. This will involve shaping the scope of reviews, preparing for and performing field work, validation of proposed findings and provision of insightful recommendations to Line 1 through clear written reporting. Key Accountabilities: - Provide ongoing oversight and challenge to Line 1 led Technology/AI risk and control management - Analyse and interpret key risk indicators and risk and control reporting to help determine where Line 2 effort is best focused, and to develop formal Line 2 opinions on Technology & AI matters - Provide insight, oversight and challenge within assigned monthly Technology Risk and Issue Forums, and other relevant Technology & AI Governance forums - Lead Line 2 led Tech/AI focused Thematic/Risk Reviews throughout the full lifecycle, including Planning/Terms of Reference, Fieldwork, Findings Validation and Reporting stages - Provide Technology/AI Risk oversight and challenge on material Projects and Programmes - Oversee Line 1 activity to ensure adherence to the Group's Risk Management Framework, providing advice and guidance as required - Support the broader team with assigned Line 2 activity relating to Information/Cyber Security, Operational Resilience and Third-Party Management - Develop and build relationships with Line 1 and Line 3 peer stakeholders What are we looking for? - Essential: Proven experience managing Technology Risk (including third party oversight), in either a first or second-line capacity, within a high regulated UK industry such as Financial Services - Essential: Strong stakeholder, relationship management and influencing skills. An accomplished communicator who is comfortable, respectful and calm during sometimes challenging situations where differences of risk opinion need to be clearly positioned and justified. Able to analyse situations in a timely manner, producing clear, insightful and succinct written reports. - Preferred: Knowledge of Artificial Intelligence (AI) - naturally curious about AI and the advantages it can bring to organisations, in balance with controlling risks - Preferred: Knowledge of cloud computing, shared responsibility models and associated common risks - Preferred: A career background of having worked in IT for large UK corporations, either in Service Operations, Architecture or Engineering, with a solid baseline understanding of IT Risk Management, ITIL and COBIT frameworks We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity. Find out more about - Guide for Candidates: - Find or get answers from our colleagues: