IT Desktop Support Engineer City of London (Blackfriars / St. Paul s) £36,000 - £40,000 dependent on experience Hybrid: 4 days office-based, 1 day remote Permanent, Full-Time Our client is currently looking for a Desktop Support Engineer / Senior IT Support Specialist to act as an internal escalation point within their Service Desk. This opportunity is ideal for candidates with a Service Desk background, preferably in an MSP environment. Experience with AV systems will be highly beneficial. We are seeking individuals who have a proven passion for IT support and technology, with a professional and customer-focused approach. What s in it for you? This is an exciting opportunity to join a small but growing company, gain exposure to a wide range of technologies, and progress your career in IT support and consultancy. What our client is looking for: Experience writing internal support documentation and client reports Understanding of IT best practices and procedures (ITIL, Change Control) Excellent organizational skills and the ability to reprioritize in a fast-paced environment Ability to take ownership, assess and troubleshoot incidents methodically Comfortable with regular commutes to Central London and Watford (the latter up to once a week) Ability to participate in an out-of-hours on-call rota (one week in four) A passion for IT and a desire to learn new technologies Professional attitude, able to work with stakeholders at all levels Customer service focus, going above and beyond Team player with the ability to work under pressure Punctuality and attention to detail Excellent written and verbal communication skills Technical Skills: Advanced knowledge of essential technologies: Microsoft Desktop OS (Windows 10 & 11) Active Directory (Users & Computers, GPO) Entra ID & MS 365 applications WSUS, EndPoint Manager (InTune) UC (Teams), Cloud PBX (Ring Central, 3CX, Cisco) AV (DSP, DANTE, Room Systems) Intermediate knowledge of: Virtualisation (Citrix, ESXi, Hyper V) Deployment Services (WDS, SCCM) IPv4 Networks (DHCP, DNS, TCP, S/FTP, SMTP, NTP vLANs) Mac Desktop OS Mobile Devices (iOS, Android) Microsoft Server OS (2016/2019/2022) Structured Cabling (Patching, Cable Tracing, IDC) Backup Technology (Veeam) Storage systems (SAN) Scripting (PowerShell, Python) Desirable Qualifications: Microsoft Certified Associate (AZ801, AZ305) Network+ or CCNA The Role: As a Desktop Support Engineer, you will be responsible for delivering excellent IT support services to our client's customers. This includes: Incident Management 1st/2nd Line Support (90%) Triage of all Incidents and Service Requests logged for urgency and priority Resolving or escalating tickets within agreed SLTs Updating tickets within service desk software Delivering remote and on-site customer support Desktop patching and maintenance tasks On-site client support in London and Watford (part of rota) Remote support from our client's London office On-call support (part of team rota) Project Work (10%) Supporting the delivery of all projects Other Responsibilities: Acting as an escalation point for other Service Desk team members Becoming a champion of knowledge for specific technologies within the team About Our Client: Our client is a small, fast-growing IT consultancy and managed services provider (MSP) based in the City of London. They are a close-knit and supportive team of professionals, providing expert support to small and medium-sized organisations across various sectors, including financial services. Our client is proud of the reliability and high-quality service they provide to their customers. Benefits: Our client works hard to create a great work environment. Here are some of the benefits they offer: Annual bonus Pension scheme (up to 4% match) Additional day off on your birthday Discount scheme with Perkbox Training and ongoing certification Employee Assistance Program with Health Assured AXA Private Health Insurance (including Dental, Optical, and Mental Health) Enhanced sick pay Season ticket loan Cycle-to-Work scheme Bring Your Own Device allowance Regular staff events Office refreshments If this sounds like the right opportunity for you, click "Apply," upload your CV, and answer five quick questions. We look forward to hearing from you!
Nov 02, 2024
Full time
IT Desktop Support Engineer City of London (Blackfriars / St. Paul s) £36,000 - £40,000 dependent on experience Hybrid: 4 days office-based, 1 day remote Permanent, Full-Time Our client is currently looking for a Desktop Support Engineer / Senior IT Support Specialist to act as an internal escalation point within their Service Desk. This opportunity is ideal for candidates with a Service Desk background, preferably in an MSP environment. Experience with AV systems will be highly beneficial. We are seeking individuals who have a proven passion for IT support and technology, with a professional and customer-focused approach. What s in it for you? This is an exciting opportunity to join a small but growing company, gain exposure to a wide range of technologies, and progress your career in IT support and consultancy. What our client is looking for: Experience writing internal support documentation and client reports Understanding of IT best practices and procedures (ITIL, Change Control) Excellent organizational skills and the ability to reprioritize in a fast-paced environment Ability to take ownership, assess and troubleshoot incidents methodically Comfortable with regular commutes to Central London and Watford (the latter up to once a week) Ability to participate in an out-of-hours on-call rota (one week in four) A passion for IT and a desire to learn new technologies Professional attitude, able to work with stakeholders at all levels Customer service focus, going above and beyond Team player with the ability to work under pressure Punctuality and attention to detail Excellent written and verbal communication skills Technical Skills: Advanced knowledge of essential technologies: Microsoft Desktop OS (Windows 10 & 11) Active Directory (Users & Computers, GPO) Entra ID & MS 365 applications WSUS, EndPoint Manager (InTune) UC (Teams), Cloud PBX (Ring Central, 3CX, Cisco) AV (DSP, DANTE, Room Systems) Intermediate knowledge of: Virtualisation (Citrix, ESXi, Hyper V) Deployment Services (WDS, SCCM) IPv4 Networks (DHCP, DNS, TCP, S/FTP, SMTP, NTP vLANs) Mac Desktop OS Mobile Devices (iOS, Android) Microsoft Server OS (2016/2019/2022) Structured Cabling (Patching, Cable Tracing, IDC) Backup Technology (Veeam) Storage systems (SAN) Scripting (PowerShell, Python) Desirable Qualifications: Microsoft Certified Associate (AZ801, AZ305) Network+ or CCNA The Role: As a Desktop Support Engineer, you will be responsible for delivering excellent IT support services to our client's customers. This includes: Incident Management 1st/2nd Line Support (90%) Triage of all Incidents and Service Requests logged for urgency and priority Resolving or escalating tickets within agreed SLTs Updating tickets within service desk software Delivering remote and on-site customer support Desktop patching and maintenance tasks On-site client support in London and Watford (part of rota) Remote support from our client's London office On-call support (part of team rota) Project Work (10%) Supporting the delivery of all projects Other Responsibilities: Acting as an escalation point for other Service Desk team members Becoming a champion of knowledge for specific technologies within the team About Our Client: Our client is a small, fast-growing IT consultancy and managed services provider (MSP) based in the City of London. They are a close-knit and supportive team of professionals, providing expert support to small and medium-sized organisations across various sectors, including financial services. Our client is proud of the reliability and high-quality service they provide to their customers. Benefits: Our client works hard to create a great work environment. Here are some of the benefits they offer: Annual bonus Pension scheme (up to 4% match) Additional day off on your birthday Discount scheme with Perkbox Training and ongoing certification Employee Assistance Program with Health Assured AXA Private Health Insurance (including Dental, Optical, and Mental Health) Enhanced sick pay Season ticket loan Cycle-to-Work scheme Bring Your Own Device allowance Regular staff events Office refreshments If this sounds like the right opportunity for you, click "Apply," upload your CV, and answer five quick questions. We look forward to hearing from you!
JobDescription EUCSupport Engineer Syscoare currently recruiting for an EUC Support Engineer to join theTechnology team on a full time, permanent basis, reporting to theInfrastructure and Field Support Manager. As theEUC Support Engineer it is your responsibility to provide bothonsite and remote 2nd line technical support of end user technologythroughout Sysco GB. Promoting excellent customer service, dealingwith colleagues in a professional, friendly and helpfulmanner. We are offering a hybrid working contractwith 3 days per week in the Reading office. Flexibility will berequired for travel around the Sysco offices and travel expenseswill be reimbursed. Please note this rolerequires a driving license and your owntransport. KeyAccountabilities andResponsibilities: Provideboth onsite and remote 2nd line support forend-users Ability to prioritise workload toensure service levels aremaintained. Management and closure of incidentsand service requests via the helpdesk ticketing system, owningthrough to resolution. Proactive replacement ofend of life assets, including the asset disposal or recycling ofthe old device. Provide IT Induction for newstarters, ensuring they have the hardware and software required toperform in their role. Administration of mobiledevices via an MDM platform and SIM cardconnections Maintain accurate asset inventoryof IT hardware, including but not limited to Laptops, Desktops,Printers, Networking hardware including switches, routers andaccess points, mobile phones, tablet devices, UPS and Comms RoomAir Conditioning Ensure that changes are madein accordance to change management guidelines andpolicies. Providing support to projects asrequired to support the deployment of newtechnologies. Aboutyou: The successful candidate willhave a good working knowledge of maintaining IT security,infrastructure, and service standards as well as a technicalknowledge of Microsoft product base including client OperatingSystems (Windows 10 and 11) Teams, Office 365 and Azure. You willhave experience of administering MDM platforms such as EndpointManager (Intune) an understanding of networking (Wireless, LAN andWAN). You must have excellent interpersonal skills and be customerservice focused with a keen attention to detail which is essentialin maintaining accurate inventory data and documentation. Youshould have experience of supporting networked printers and proventroubleshooting skills for hardware and application support as wellas active Directory / Azure AD understanding and administrationexperience. It is highly advantageous that the successful candidatehas an ITIL V3/ V4 foundation certificate and experience of servicedelivery frameworks. What weoffer: A competitivesalary Pensionscheme Generous holiday allowance of 25 days,with option to purchase additional holidays + bankholidays. Huge discounts on all sorts of lovelyfood and award-winning products through our staffshop Discounts on Cinema tickets, shopping andearn cashback on purchases throughSodexo. Recognition awards andIncentives Real career opportunities - beingpart of Sysco, the world's leading foodservice business, opens aworld ofpossibility.
Nov 02, 2024
Full time
JobDescription EUCSupport Engineer Syscoare currently recruiting for an EUC Support Engineer to join theTechnology team on a full time, permanent basis, reporting to theInfrastructure and Field Support Manager. As theEUC Support Engineer it is your responsibility to provide bothonsite and remote 2nd line technical support of end user technologythroughout Sysco GB. Promoting excellent customer service, dealingwith colleagues in a professional, friendly and helpfulmanner. We are offering a hybrid working contractwith 3 days per week in the Reading office. Flexibility will berequired for travel around the Sysco offices and travel expenseswill be reimbursed. Please note this rolerequires a driving license and your owntransport. KeyAccountabilities andResponsibilities: Provideboth onsite and remote 2nd line support forend-users Ability to prioritise workload toensure service levels aremaintained. Management and closure of incidentsand service requests via the helpdesk ticketing system, owningthrough to resolution. Proactive replacement ofend of life assets, including the asset disposal or recycling ofthe old device. Provide IT Induction for newstarters, ensuring they have the hardware and software required toperform in their role. Administration of mobiledevices via an MDM platform and SIM cardconnections Maintain accurate asset inventoryof IT hardware, including but not limited to Laptops, Desktops,Printers, Networking hardware including switches, routers andaccess points, mobile phones, tablet devices, UPS and Comms RoomAir Conditioning Ensure that changes are madein accordance to change management guidelines andpolicies. Providing support to projects asrequired to support the deployment of newtechnologies. Aboutyou: The successful candidate willhave a good working knowledge of maintaining IT security,infrastructure, and service standards as well as a technicalknowledge of Microsoft product base including client OperatingSystems (Windows 10 and 11) Teams, Office 365 and Azure. You willhave experience of administering MDM platforms such as EndpointManager (Intune) an understanding of networking (Wireless, LAN andWAN). You must have excellent interpersonal skills and be customerservice focused with a keen attention to detail which is essentialin maintaining accurate inventory data and documentation. Youshould have experience of supporting networked printers and proventroubleshooting skills for hardware and application support as wellas active Directory / Azure AD understanding and administrationexperience. It is highly advantageous that the successful candidatehas an ITIL V3/ V4 foundation certificate and experience of servicedelivery frameworks. What weoffer: A competitivesalary Pensionscheme Generous holiday allowance of 25 days,with option to purchase additional holidays + bankholidays. Huge discounts on all sorts of lovelyfood and award-winning products through our staffshop Discounts on Cinema tickets, shopping andearn cashback on purchases throughSodexo. Recognition awards andIncentives Real career opportunities - beingpart of Sysco, the world's leading foodservice business, opens aworld ofpossibility.
Job Description EUC Support Engineer Sysco are currently recruiting for an EUC Support Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. As the EUC Support Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week in the Reading office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Nov 02, 2024
Full time
Job Description EUC Support Engineer Sysco are currently recruiting for an EUC Support Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. As the EUC Support Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week in the Reading office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
A new opportunity has arisen for a Motor Engineer to work for a successful and growing Motor Engineering Services Company, to multiple clients within the Motor Industry. The role will allow you the opportunity to expand your engineering skills and knowledge by engineering a variety of different vehicles, both new and registered vehicles. You will utilise manufacturer and common industry systems, applying your experience and technical knowledge to review repair costs and repair methodology. This will not only include authorising and challenging repair costs but also estimating damaged vehicles via images and producing an engineer's report. This role can be performed fully working from home or on a hybrid basis, split between working in the office and at home. The technical competence and skills of their people is central to everything they do. They are committed to invest in ongoing training and development so that their Motor Engineers are both knowledgeable and technically qualified for the job. The Investors in People accreditation they hold provides the basis of their commitment but their Engineering team shares the desire to be the best informed and qualified in the Industry. Therefore you will be committed to being a member of the IMI with a desire to be IMI VDA accredited, or you will already be so. The Role of the Motor Engineer will include: Handling your own allocation of engineering work by reviewing images at desktop Estimate and Engineer vehicle damage from clear images and create an Engineers report for multiple work types such as total loss vehicles and third party outlays Review estimates received from a variety of estimating platforms. Always looking to agree an accurate, fair and reasonable repair methods and cost accordingly Instruct physical inspections accurately as well as quality checking the returned report and submitting these to your clients Engage and interact where necessary with all stakeholders including: Clients, Vehicle owners, Your colleagues Process work within agreed timescales and adhere to all contractual and procedural guidelines To be successful in the Motor Engineer role you will need to demonstrate: Motor Industry knowledge and experience in repairing motor vehicles Previous estimating and/or Engineering experience Achievement of cost negotiation whilst maintaining manufacturer standards The use of multiple systems involved in vehicle repair, such as Audatex and Escribe Personable and approachable with good written and verbal communication skills Excellent personal organisation, administration, numeracy and literacy skills Successfully applying good negotiation skills As well as Competitive pay your other Benefits include: Pension and life assurance - 5% employer contribution along with 3x salary life assurance 25 days holiday (plus Bank Holidays) with options to buy additional or sell back days Financial support and rewards for study towards achieving professional qualifications and pays for your membership of professional bodies
Nov 01, 2024
Full time
A new opportunity has arisen for a Motor Engineer to work for a successful and growing Motor Engineering Services Company, to multiple clients within the Motor Industry. The role will allow you the opportunity to expand your engineering skills and knowledge by engineering a variety of different vehicles, both new and registered vehicles. You will utilise manufacturer and common industry systems, applying your experience and technical knowledge to review repair costs and repair methodology. This will not only include authorising and challenging repair costs but also estimating damaged vehicles via images and producing an engineer's report. This role can be performed fully working from home or on a hybrid basis, split between working in the office and at home. The technical competence and skills of their people is central to everything they do. They are committed to invest in ongoing training and development so that their Motor Engineers are both knowledgeable and technically qualified for the job. The Investors in People accreditation they hold provides the basis of their commitment but their Engineering team shares the desire to be the best informed and qualified in the Industry. Therefore you will be committed to being a member of the IMI with a desire to be IMI VDA accredited, or you will already be so. The Role of the Motor Engineer will include: Handling your own allocation of engineering work by reviewing images at desktop Estimate and Engineer vehicle damage from clear images and create an Engineers report for multiple work types such as total loss vehicles and third party outlays Review estimates received from a variety of estimating platforms. Always looking to agree an accurate, fair and reasonable repair methods and cost accordingly Instruct physical inspections accurately as well as quality checking the returned report and submitting these to your clients Engage and interact where necessary with all stakeholders including: Clients, Vehicle owners, Your colleagues Process work within agreed timescales and adhere to all contractual and procedural guidelines To be successful in the Motor Engineer role you will need to demonstrate: Motor Industry knowledge and experience in repairing motor vehicles Previous estimating and/or Engineering experience Achievement of cost negotiation whilst maintaining manufacturer standards The use of multiple systems involved in vehicle repair, such as Audatex and Escribe Personable and approachable with good written and verbal communication skills Excellent personal organisation, administration, numeracy and literacy skills Successfully applying good negotiation skills As well as Competitive pay your other Benefits include: Pension and life assurance - 5% employer contribution along with 3x salary life assurance 25 days holiday (plus Bank Holidays) with options to buy additional or sell back days Financial support and rewards for study towards achieving professional qualifications and pays for your membership of professional bodies
IT Infrastructure Engineer required by a thriving Sports Technology company who have rapidly grown in the last 3 years and continue to expand due to on-going success. They work with key clients, such as UEFA, F1, various Premier League football clubs, the ECB, The EFL, Sky Sports, and many more! This IT Infrastructure Engineer role will see you join the Infrastructure team, and you will be responsible for providing all-rounded IT support, covering, Desktop, Servers, and Networking, as well as, hands-on installations, configurations, administration, migrations, updates and troubleshooting of: Desktop Hardware (PC/Laptops/MacOS/Printers) and Software (Windows/0365/Safari) etc AWS Cloud Support Linux Server (Ubuntu, CentOS, Debian etc) MS Server - Active Directory/GPO Network Routers, Switches, Firewall (ideally PFSense) Data Centre Support IT Security (ideal, but not a must) This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and are a truly inspirational company who have become one of the leaders in their area of Sports Tech, working closely with some of the world's leading sports clubs and associations, who continue to grow from strength to strength. This role would suit someone with all-rounded infrastructure experience gained from an MSP, with good networking and server experience, and some experience in data centre support. Our client is a data-driven, fun and successful company, and they are offering a base salary of up to £60,000 and flexi working, with 3 days a week in their London office, depending on the projects. To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. Infrastructure Engineer, End-user Support, AWS, Linux Server, Windows, Active Directory, Network, PFSense, IT Support, Data Centre, London, Permanent
Nov 01, 2024
Full time
IT Infrastructure Engineer required by a thriving Sports Technology company who have rapidly grown in the last 3 years and continue to expand due to on-going success. They work with key clients, such as UEFA, F1, various Premier League football clubs, the ECB, The EFL, Sky Sports, and many more! This IT Infrastructure Engineer role will see you join the Infrastructure team, and you will be responsible for providing all-rounded IT support, covering, Desktop, Servers, and Networking, as well as, hands-on installations, configurations, administration, migrations, updates and troubleshooting of: Desktop Hardware (PC/Laptops/MacOS/Printers) and Software (Windows/0365/Safari) etc AWS Cloud Support Linux Server (Ubuntu, CentOS, Debian etc) MS Server - Active Directory/GPO Network Routers, Switches, Firewall (ideally PFSense) Data Centre Support IT Security (ideal, but not a must) This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and are a truly inspirational company who have become one of the leaders in their area of Sports Tech, working closely with some of the world's leading sports clubs and associations, who continue to grow from strength to strength. This role would suit someone with all-rounded infrastructure experience gained from an MSP, with good networking and server experience, and some experience in data centre support. Our client is a data-driven, fun and successful company, and they are offering a base salary of up to £60,000 and flexi working, with 3 days a week in their London office, depending on the projects. To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. Infrastructure Engineer, End-user Support, AWS, Linux Server, Windows, Active Directory, Network, PFSense, IT Support, Data Centre, London, Permanent
IT Infrastructure Engineer required by a thriving Sports Technology company who have rapidly grown in the last 3 years and continue to expand due to on-going success. They work with key clients, such as UEFA, F1, various Premier League football clubs, the ECB, The EFL, Sky Sports, and many more! This IT Infrastructure Engineer role will see you join the Infrastructure team, and you will be responsible for providing all-rounded IT support, covering, Desktop, Servers, and Networking, as well as, hands-on installations, configurations, administration, migrations, updates and troubleshooting of: Desktop Hardware (PC/Laptops/MacOS/Printers) and Software (Windows/0365/Safari) etc AWS Cloud Support Linux Server (Ubuntu, CentOS, Debian etc) MS Server - Active Directory/GPO Network Routers, Switches, Firewall (ideally PFSense) Data Centre Support IT Security (ideal, but not a must) This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and are a truly inspirational company who have become one of the leaders in their area of Sports Tech, working closely with some of the world's leading sports clubs and associations, who continue to grow from strength to strength. This role would suit someone with all-rounded infrastructure experience gained from an MSP, with good networking and server experience, and some experience in data centre support. Our client is a data-driven, fun and successful company, and they are offering a base salary of up to £60,000 and flexi working, with 3 days a week in their London office, depending on the projects. To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. Infrastructure Engineer, End-user Support, AWS, Linux Server, Windows, Active Directory, Network, PFSense, IT Support, Data Centre, London, Permanent
Nov 01, 2024
Full time
IT Infrastructure Engineer required by a thriving Sports Technology company who have rapidly grown in the last 3 years and continue to expand due to on-going success. They work with key clients, such as UEFA, F1, various Premier League football clubs, the ECB, The EFL, Sky Sports, and many more! This IT Infrastructure Engineer role will see you join the Infrastructure team, and you will be responsible for providing all-rounded IT support, covering, Desktop, Servers, and Networking, as well as, hands-on installations, configurations, administration, migrations, updates and troubleshooting of: Desktop Hardware (PC/Laptops/MacOS/Printers) and Software (Windows/0365/Safari) etc AWS Cloud Support Linux Server (Ubuntu, CentOS, Debian etc) MS Server - Active Directory/GPO Network Routers, Switches, Firewall (ideally PFSense) Data Centre Support IT Security (ideal, but not a must) This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and are a truly inspirational company who have become one of the leaders in their area of Sports Tech, working closely with some of the world's leading sports clubs and associations, who continue to grow from strength to strength. This role would suit someone with all-rounded infrastructure experience gained from an MSP, with good networking and server experience, and some experience in data centre support. Our client is a data-driven, fun and successful company, and they are offering a base salary of up to £60,000 and flexi working, with 3 days a week in their London office, depending on the projects. To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. Infrastructure Engineer, End-user Support, AWS, Linux Server, Windows, Active Directory, Network, PFSense, IT Support, Data Centre, London, Permanent
IT Infrastructure Engineer required by a thriving Sports Technology company who have rapidly grown in the last 3 years and continue to expand due to on-going success. They work with key clients, such as UEFA, F1, various Premier League football clubs, the ECB, The EFL, Sky Sports, and many more! This IT Infrastructure Engineer role will see you join the Infrastructure team, and you will be responsible for providing all-rounded IT support, covering, Desktop, Servers, and Networking, as well as, hands-on installations, configurations, administration, migrations, updates and troubleshooting of: Desktop Hardware (PC/Laptops/MacOS/Printers) and Software (Windows/0365/Safari) etc AWS Cloud Support Linux Server (Ubuntu, CentOS, Debian etc) MS Server - Active Directory/GPO Network Routers, Switches, Firewall (ideally PFSense) Data Centre Support IT Security (ideal, but not a must) This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and are a truly inspirational company who have become one of the leaders in their area of Sports Tech, working closely with some of the world's leading sports clubs and associations, who continue to grow from strength to strength. This role would suit someone with all-rounded infrastructure experience gained from an MSP, with good networking and server experience, and some experience in data centre support. Our client is a data-driven, fun and successful company, and they are offering a base salary of up to £60,000 and flexi working, with 3 days a week in their London office, depending on the projects. To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. Infrastructure Engineer, End-user Support, AWS, Linux Server, Windows, Active Directory, Network, PFSense, IT Support, Data Centre, London, Permanent
Nov 01, 2024
Full time
IT Infrastructure Engineer required by a thriving Sports Technology company who have rapidly grown in the last 3 years and continue to expand due to on-going success. They work with key clients, such as UEFA, F1, various Premier League football clubs, the ECB, The EFL, Sky Sports, and many more! This IT Infrastructure Engineer role will see you join the Infrastructure team, and you will be responsible for providing all-rounded IT support, covering, Desktop, Servers, and Networking, as well as, hands-on installations, configurations, administration, migrations, updates and troubleshooting of: Desktop Hardware (PC/Laptops/MacOS/Printers) and Software (Windows/0365/Safari) etc AWS Cloud Support Linux Server (Ubuntu, CentOS, Debian etc) MS Server - Active Directory/GPO Network Routers, Switches, Firewall (ideally PFSense) Data Centre Support IT Security (ideal, but not a must) This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and are a truly inspirational company who have become one of the leaders in their area of Sports Tech, working closely with some of the world's leading sports clubs and associations, who continue to grow from strength to strength. This role would suit someone with all-rounded infrastructure experience gained from an MSP, with good networking and server experience, and some experience in data centre support. Our client is a data-driven, fun and successful company, and they are offering a base salary of up to £60,000 and flexi working, with 3 days a week in their London office, depending on the projects. To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. Infrastructure Engineer, End-user Support, AWS, Linux Server, Windows, Active Directory, Network, PFSense, IT Support, Data Centre, London, Permanent
Vehicle Damage Assessor Salary - 34,000 to 37,000 + Loyalty bonus Mon-Fri, 9am to 5pm (Hybrid working) Manchester Are you an experienced vehicle damage assessor looking for a new opportunity? Our client is expanding and on the lookout for more passionate vehicle damage assessors to join our thriving team. Working hybrid, this desktop role involves overseeing all aspects of motor inspections to evaluate and audit estimates before authorising repairs efficiently. We pride ourselves on having a dynamic and innovative working environment where our team of engineers are supported with the very best technology, systems and processes. Vehicle Damage Assessor responsibilities: Engage in negotiating settlements for motor vehicles, directly liaising with our customers Work within agreed timeframes and business parameters, tailored to meet the needs of the company Be in communication with repairers, business partners, and suppliers to ensure the smooth processing of claims and to achieve optimal engineering outcomes on the first attempt Conduct audits to assess repairer performance, providing recommendations on repair quality, costs, and customer service Ensure that all work is carried out within agreed KPIs and SLAs and in accordance with our company values. What an ideal candidate looks like: Member of either IAEA / IMI / IRTE / ATA / VDA 2 years of Motor Claims knowledge including a basic understanding of insurance principles Good working knowledge of computerised damage estimating systems, including Audatex Accuracy and attention to detail Positive and self-confident approach when dealing with our customers. PC literate with good administrative skills Ability to take on increased ownership and responsibility when necessary Vehicle Damage Assessor benefits: Hybrid working available Ongoing funded industry training Opportunity for Career Progression for the right candidate Regular team building activities and social events Access to Employee Assistance Programme Annual pay review Bank holidays, Birthdays and Child's first day of school all given as additional leave Birthday gift from Directors Employee of the Month Dress down Fridays If this opportunity is something of interest to yourself, please apply with an up to date CV and we'll will reach out to you ASAP!
Nov 01, 2024
Full time
Vehicle Damage Assessor Salary - 34,000 to 37,000 + Loyalty bonus Mon-Fri, 9am to 5pm (Hybrid working) Manchester Are you an experienced vehicle damage assessor looking for a new opportunity? Our client is expanding and on the lookout for more passionate vehicle damage assessors to join our thriving team. Working hybrid, this desktop role involves overseeing all aspects of motor inspections to evaluate and audit estimates before authorising repairs efficiently. We pride ourselves on having a dynamic and innovative working environment where our team of engineers are supported with the very best technology, systems and processes. Vehicle Damage Assessor responsibilities: Engage in negotiating settlements for motor vehicles, directly liaising with our customers Work within agreed timeframes and business parameters, tailored to meet the needs of the company Be in communication with repairers, business partners, and suppliers to ensure the smooth processing of claims and to achieve optimal engineering outcomes on the first attempt Conduct audits to assess repairer performance, providing recommendations on repair quality, costs, and customer service Ensure that all work is carried out within agreed KPIs and SLAs and in accordance with our company values. What an ideal candidate looks like: Member of either IAEA / IMI / IRTE / ATA / VDA 2 years of Motor Claims knowledge including a basic understanding of insurance principles Good working knowledge of computerised damage estimating systems, including Audatex Accuracy and attention to detail Positive and self-confident approach when dealing with our customers. PC literate with good administrative skills Ability to take on increased ownership and responsibility when necessary Vehicle Damage Assessor benefits: Hybrid working available Ongoing funded industry training Opportunity for Career Progression for the right candidate Regular team building activities and social events Access to Employee Assistance Programme Annual pay review Bank holidays, Birthdays and Child's first day of school all given as additional leave Birthday gift from Directors Employee of the Month Dress down Fridays If this opportunity is something of interest to yourself, please apply with an up to date CV and we'll will reach out to you ASAP!
Service Desk Technician Location: Orpington Salary: £25,000/£30,000 + Benefits Our client is a premier Managed Service Provider dedicated to delivering outstanding IT services to the not-for-profit sector. We pride ourselves on our commitment to exceptional customer service, collaboration, and innovation, with a mission to become the UK's leading IT provider for not-for-profit organisations They are looking for an enthusiastic and technically proficient IT Support Engineer to join our growing team. In this role, you will be responsible for guiding our customers through complex technical issues, resolving fault tickets, and ensuring our clients receive top-notch support. You will have the opportunity to work with a variety of platforms and systems, including Windows, Mac OS, Google Workspace, Office 365, and cloud Wi-Fi solutions. Key Responsibilities . Customer Support: Provide expert guidance to customers and resolve complex fault tickets within SLAs, ensuring customer satisfaction and adherence to timelines. . Technical Troubleshooting: Diagnose and resolve issues related to desktops, networks, Wi-Fi, and cloud systems. . Office 365 and Google Workspace Administration: Support the multiple customers that use Office 365 and Google Workspace within their ecosystem for email and collaboration tools. . Requirements Gathering: Collaborate with customers to understand and document their technical requirements, through phone or Teams meetings. . Vendor Liaison: Work with external vendors to resolve technical queries and issues in a timely and efficient manner Skills and Experience We're looking for someone who is: . Passionate About IT: A genuine interest in technology and problem-solving. . Technically Proficient: Knowledge and experience with: o Workstations: Windows 10, Windows 11 o Google Workspace administration o Cloud Wi-Fi platform administration o Apple Mac platforms and Mac OS o IT-focused ticketing systems o Networking fundamentals o Windows Servers (full range) o Office 365 and SharePoint . Excellent Communicator: Strong written, verbal, and interpersonal skills, with the ability to translate technical information for non-technical users. . People-Oriented: A customer-focused mindset with a willingness to go the extra mile to resolve client issues. . Organised and Multi-Tasking: Able to manage tight deadlines, prioritise tasks, and work effectively under pressure. . Detail-Oriented and Creative: Pays close attention to detail, thinks outside the box, and is open to challenging the status quo. Preferred Qualifications: While not required, the following certifications are highly desirable: . CompTIA Network+ . Microsoft 365 Fundamentals (MS-900) . Microsoft 365 Administrator (MS-102) Why Join Us? . Company Pension: Secure your future with our comprehensive company pension scheme. . Company Pool Table & Games Room: Enjoy downtime with colleagues in our well-equipped games room. . Quarterly Company Events/Teambuilding: Participate in fun and engaging events designed to strengthen team bonds. . Flexible/Hybrid Working Policy: Benefit from a flexible work environment that supports a healthy work-life balance. . Internal Training Programme & Access to Training Portals: Continuous learning and development opportunities with access to a range of training resources. . Opportunities to Progress: Clear pathways for career advancement within the company. . Company Uniform: Provided company uniform to maintain a professional and cohesive appearance. . Paid Expenses & Mileage: Reimbursement for work-related expenses and mileage. . Annual Salary Review: Regular salary reviews to ensure your compensation reflects your contributions. . Increased Annual Leave for Length of Service: Enjoy additional annual leave based on your tenure with the company. . Career Roadmap & Planning: Tailored career planning to help you achieve your professional goals. . Company Laptop: Provided company laptop for work purposes, ensuring you have the tools you need. . Staff & Client Referral Bonuses: Earn bonuses for successful staff and client referrals. . Monthly Employee Recognition & Annual Awards: Regular recognition of your hard work, with the potential for annual awards. . Annual Discretionary Bonus: Opportunity to receive an additional bonus based on company performance and individual contributions.
Nov 01, 2024
Full time
Service Desk Technician Location: Orpington Salary: £25,000/£30,000 + Benefits Our client is a premier Managed Service Provider dedicated to delivering outstanding IT services to the not-for-profit sector. We pride ourselves on our commitment to exceptional customer service, collaboration, and innovation, with a mission to become the UK's leading IT provider for not-for-profit organisations They are looking for an enthusiastic and technically proficient IT Support Engineer to join our growing team. In this role, you will be responsible for guiding our customers through complex technical issues, resolving fault tickets, and ensuring our clients receive top-notch support. You will have the opportunity to work with a variety of platforms and systems, including Windows, Mac OS, Google Workspace, Office 365, and cloud Wi-Fi solutions. Key Responsibilities . Customer Support: Provide expert guidance to customers and resolve complex fault tickets within SLAs, ensuring customer satisfaction and adherence to timelines. . Technical Troubleshooting: Diagnose and resolve issues related to desktops, networks, Wi-Fi, and cloud systems. . Office 365 and Google Workspace Administration: Support the multiple customers that use Office 365 and Google Workspace within their ecosystem for email and collaboration tools. . Requirements Gathering: Collaborate with customers to understand and document their technical requirements, through phone or Teams meetings. . Vendor Liaison: Work with external vendors to resolve technical queries and issues in a timely and efficient manner Skills and Experience We're looking for someone who is: . Passionate About IT: A genuine interest in technology and problem-solving. . Technically Proficient: Knowledge and experience with: o Workstations: Windows 10, Windows 11 o Google Workspace administration o Cloud Wi-Fi platform administration o Apple Mac platforms and Mac OS o IT-focused ticketing systems o Networking fundamentals o Windows Servers (full range) o Office 365 and SharePoint . Excellent Communicator: Strong written, verbal, and interpersonal skills, with the ability to translate technical information for non-technical users. . People-Oriented: A customer-focused mindset with a willingness to go the extra mile to resolve client issues. . Organised and Multi-Tasking: Able to manage tight deadlines, prioritise tasks, and work effectively under pressure. . Detail-Oriented and Creative: Pays close attention to detail, thinks outside the box, and is open to challenging the status quo. Preferred Qualifications: While not required, the following certifications are highly desirable: . CompTIA Network+ . Microsoft 365 Fundamentals (MS-900) . Microsoft 365 Administrator (MS-102) Why Join Us? . Company Pension: Secure your future with our comprehensive company pension scheme. . Company Pool Table & Games Room: Enjoy downtime with colleagues in our well-equipped games room. . Quarterly Company Events/Teambuilding: Participate in fun and engaging events designed to strengthen team bonds. . Flexible/Hybrid Working Policy: Benefit from a flexible work environment that supports a healthy work-life balance. . Internal Training Programme & Access to Training Portals: Continuous learning and development opportunities with access to a range of training resources. . Opportunities to Progress: Clear pathways for career advancement within the company. . Company Uniform: Provided company uniform to maintain a professional and cohesive appearance. . Paid Expenses & Mileage: Reimbursement for work-related expenses and mileage. . Annual Salary Review: Regular salary reviews to ensure your compensation reflects your contributions. . Increased Annual Leave for Length of Service: Enjoy additional annual leave based on your tenure with the company. . Career Roadmap & Planning: Tailored career planning to help you achieve your professional goals. . Company Laptop: Provided company laptop for work purposes, ensuring you have the tools you need. . Staff & Client Referral Bonuses: Earn bonuses for successful staff and client referrals. . Monthly Employee Recognition & Annual Awards: Regular recognition of your hard work, with the potential for annual awards. . Annual Discretionary Bonus: Opportunity to receive an additional bonus based on company performance and individual contributions.
2nd Line IT Support Engineer £29,000 - £32,000 Oadby VIQU has partnered with a tech-forward public sector organisation dedicated to upkeeping and enhancing the quality of life for individuals in their community. They are seeking a passionate 2nd Line IT Support Engineer to join their small IT team of three. In this role, you will provide technical support to the user base while assisting with the wider network and infrastructure. Working in a small team will offer you ample opportunities to learn and develop, as you'll gain exposure to technologies that you may not otherwise encounter. Essential Requirements of the 2nd Line IT Support Engineer: Experience working in an MSP (Managed Service Provider) 3+ years in an IT support role with robust 2nd line support capabilities, including diagnosing and resolving issues on both Microsoft and Mac operating systems. Proficient in Microsoft Server operating systems and associated technologies such as Windows Server, Windows Desktop, Office 365, and Active Directory, including implementation and administration of AD, GPO, and RDS. Experience with Virtualisation technologies (VMware/Hyper-V) Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive Experience with Intune and implementing IT solutions, along with basic networking knowledge and an understanding of Switches, Firewalls, TCP/IP, and routing. Excellent communication abilities. To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). 2nd Line IT Support Engineer £29,000 - £32,000 Oadby
Nov 01, 2024
Full time
2nd Line IT Support Engineer £29,000 - £32,000 Oadby VIQU has partnered with a tech-forward public sector organisation dedicated to upkeeping and enhancing the quality of life for individuals in their community. They are seeking a passionate 2nd Line IT Support Engineer to join their small IT team of three. In this role, you will provide technical support to the user base while assisting with the wider network and infrastructure. Working in a small team will offer you ample opportunities to learn and develop, as you'll gain exposure to technologies that you may not otherwise encounter. Essential Requirements of the 2nd Line IT Support Engineer: Experience working in an MSP (Managed Service Provider) 3+ years in an IT support role with robust 2nd line support capabilities, including diagnosing and resolving issues on both Microsoft and Mac operating systems. Proficient in Microsoft Server operating systems and associated technologies such as Windows Server, Windows Desktop, Office 365, and Active Directory, including implementation and administration of AD, GPO, and RDS. Experience with Virtualisation technologies (VMware/Hyper-V) Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive Experience with Intune and implementing IT solutions, along with basic networking knowledge and an understanding of Switches, Firewalls, TCP/IP, and routing. Excellent communication abilities. To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). 2nd Line IT Support Engineer £29,000 - £32,000 Oadby
Position: SENIOR QUALITY ENGINEER Reports to: Senior Technical Manager The company is a well-established, thriving pseudo manufacturer and distributor of electrical products, including wiring accessories, LED lighting, safety alarms and cable. Its products are specified by many Housing Developers and are distributed through electrical wholesalers. The company currently has a turnover in excess of £80m in the UK and enjoys a strong position in its market place. Job Scope: The successful candidate will be based onsite in Bedfordshire and required to meet the following functions and responsibilities: Quality Engineering • Monitoring product quality and reporting to the Management Team • Investigating product quality issues to establish the root cause and liaising with the Product Engineers and the factory to implement improvements • Timely resolution of quality issues through robust and effective root cause analysis and implementation of permanent and preventative corrective actions, with the aim to improve performance and driving the closure of non-conformities • Provide Quality Engineering resource and support the development of FMEA s and quality control and test plans as part of the product Life Cycle Management process for new products (and existing products when requested) which will address project quality and reliability activities • Review customer complaints where necessary PD/GI Inspections • Pre-Delivery Inspections manage factory self PDI s, China Quality Engineers and 3rd Party PDI s, to ensure product meets its specification • Goods Inwards inspections manage and undertake GI inspections to ensure product meets its specification • Product Rework Quality Control of products being reworked, writing rework instructions and ensuring they are adhered to Auditing • Manage factory desktop or 3rd party audits, including ethical audits, instructing Far East team Quality Assurance • This role will lead to managing Quality Assurance and ISO 9001 and ISO 14001 Management Systems Skills Required • Experience in Quality Engineering and Quality Assurance • Experience with electrical and mechanical disciplines • Report writing accurately conveying conclusions, including 8D reports etc. • Knowledge of electrical installation products and electrical product application is an advantage Personal Attributes • Methodical, organised • Excellent verbal and written communication • Work unsupervised using own initiative
Nov 01, 2024
Full time
Position: SENIOR QUALITY ENGINEER Reports to: Senior Technical Manager The company is a well-established, thriving pseudo manufacturer and distributor of electrical products, including wiring accessories, LED lighting, safety alarms and cable. Its products are specified by many Housing Developers and are distributed through electrical wholesalers. The company currently has a turnover in excess of £80m in the UK and enjoys a strong position in its market place. Job Scope: The successful candidate will be based onsite in Bedfordshire and required to meet the following functions and responsibilities: Quality Engineering • Monitoring product quality and reporting to the Management Team • Investigating product quality issues to establish the root cause and liaising with the Product Engineers and the factory to implement improvements • Timely resolution of quality issues through robust and effective root cause analysis and implementation of permanent and preventative corrective actions, with the aim to improve performance and driving the closure of non-conformities • Provide Quality Engineering resource and support the development of FMEA s and quality control and test plans as part of the product Life Cycle Management process for new products (and existing products when requested) which will address project quality and reliability activities • Review customer complaints where necessary PD/GI Inspections • Pre-Delivery Inspections manage factory self PDI s, China Quality Engineers and 3rd Party PDI s, to ensure product meets its specification • Goods Inwards inspections manage and undertake GI inspections to ensure product meets its specification • Product Rework Quality Control of products being reworked, writing rework instructions and ensuring they are adhered to Auditing • Manage factory desktop or 3rd party audits, including ethical audits, instructing Far East team Quality Assurance • This role will lead to managing Quality Assurance and ISO 9001 and ISO 14001 Management Systems Skills Required • Experience in Quality Engineering and Quality Assurance • Experience with electrical and mechanical disciplines • Report writing accurately conveying conclusions, including 8D reports etc. • Knowledge of electrical installation products and electrical product application is an advantage Personal Attributes • Methodical, organised • Excellent verbal and written communication • Work unsupervised using own initiative
CV Library is one of the UK's most successful online job sites, and we work with thousands of the biggest names in recruitment, along with well-known corporate clients. We were proudly voted Employer of the Year 2022 by the Thames Valley Awards. Our Head Office is based in Fleet, Hampshire, with regional branches throughout the UK. We are currently in a phase of exceptional growth and performance and are now looking to aggressively build on that success. We have an exciting opportunity for a Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing technical support and troubleshooting solutions to our internal staff, ensuring their productivity and satisfaction. Key Responsibilities Ensuring all raised Issues are handled and resolved against agreed SLA's and processes. Recording of all data relating to incidents within the ticketing system ensuring full alignment to the Incident Management Process. Administration of M365, D365, and other Microsoft Power Applications. Triage all incidents and escalate to next level support where required. Answering and resolving user desktop support requests. Responsible for new starters and leavers (office equipment, networking, telephony, PC or laptop setup and new user creation) Ad hoc duties as and when required by line management. Ensuring all Asset details and user accounts/licenses are managed in accordance with procedures & processes. Evaluating and testing new platforms and software when required. Explaining technical details to non-technical stakeholders. Gaining exposure to our technical teams and Business, working closely with the Technical Support Team, Operations and Development. Requirements In-depth knowledge on o365, Windows operating systems and other Microsoft Services. In-depth knowledge and Administrations on Dynamics 365 and other Microsoft Power Apps. Strong, hands-on experience with laptop/PC configuration and physical setup. Strong communication skills. Strong customer service approach and team player. To be able to work in isolation demonstrating clear accountability. Basic, hands-on experience with Linux. Basic knowledge with Cisco, Ubiquiti, Aruba Desirable Requirements: Knowledge on Security principals & best practices. Experience with MDM products such as Intune. Exposure to Domain and Active directory environments Ubuntu / Unix operating systems Google apps IOS Qualifications & Skills Appropriate industry experience of working in a Support environment. Possessing an ITIL certification would be a huge asset OR be able to demonstrate a strong understanding of the methods, Processes, and governance. Highly developed sense of integrity and commitment to customer satisfaction and be able to demonstrate a passion for excellence with respect to treating and caring for customers. Possess a strong work ethic and team player mentality with strong decision making and analytical abilities. A willingness to work a flexible schedule and occasional overtime when need is something that will be needed within this position. We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application. Due to the onsite requirement for this role, it would be most suitable for UK based candidates. All applicants must already hold the Right to Work in the UK.
Nov 01, 2024
Full time
CV Library is one of the UK's most successful online job sites, and we work with thousands of the biggest names in recruitment, along with well-known corporate clients. We were proudly voted Employer of the Year 2022 by the Thames Valley Awards. Our Head Office is based in Fleet, Hampshire, with regional branches throughout the UK. We are currently in a phase of exceptional growth and performance and are now looking to aggressively build on that success. We have an exciting opportunity for a Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing technical support and troubleshooting solutions to our internal staff, ensuring their productivity and satisfaction. Key Responsibilities Ensuring all raised Issues are handled and resolved against agreed SLA's and processes. Recording of all data relating to incidents within the ticketing system ensuring full alignment to the Incident Management Process. Administration of M365, D365, and other Microsoft Power Applications. Triage all incidents and escalate to next level support where required. Answering and resolving user desktop support requests. Responsible for new starters and leavers (office equipment, networking, telephony, PC or laptop setup and new user creation) Ad hoc duties as and when required by line management. Ensuring all Asset details and user accounts/licenses are managed in accordance with procedures & processes. Evaluating and testing new platforms and software when required. Explaining technical details to non-technical stakeholders. Gaining exposure to our technical teams and Business, working closely with the Technical Support Team, Operations and Development. Requirements In-depth knowledge on o365, Windows operating systems and other Microsoft Services. In-depth knowledge and Administrations on Dynamics 365 and other Microsoft Power Apps. Strong, hands-on experience with laptop/PC configuration and physical setup. Strong communication skills. Strong customer service approach and team player. To be able to work in isolation demonstrating clear accountability. Basic, hands-on experience with Linux. Basic knowledge with Cisco, Ubiquiti, Aruba Desirable Requirements: Knowledge on Security principals & best practices. Experience with MDM products such as Intune. Exposure to Domain and Active directory environments Ubuntu / Unix operating systems Google apps IOS Qualifications & Skills Appropriate industry experience of working in a Support environment. Possessing an ITIL certification would be a huge asset OR be able to demonstrate a strong understanding of the methods, Processes, and governance. Highly developed sense of integrity and commitment to customer satisfaction and be able to demonstrate a passion for excellence with respect to treating and caring for customers. Possess a strong work ethic and team player mentality with strong decision making and analytical abilities. A willingness to work a flexible schedule and occasional overtime when need is something that will be needed within this position. We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application. Due to the onsite requirement for this role, it would be most suitable for UK based candidates. All applicants must already hold the Right to Work in the UK.
Application Packager - 6-month contract - 500- 600 per day (inside IR35) - Full-time, on-site in Reading (Occasional travel to secure customer and client sites may also be required) All candidates must hold an active DV Clearance The Application Integration Engineer role is responsible for integrating COTS and bespoke applications onto various Windows Desktop and Server platforms. The Engineer will work within the Managed Applications workstream, assessing and selecting appropriate design templates for moving applications onto fixed and deployed platforms, working in collaboration with the team's Customer Design Lead. As an Application Integration Engineer, you will technically analyse a variety of applications to understand the installation, configuration, functionality, interoperability and security aspects of software to produce technical and release management documents to support the deployment and subsequent support of the application. The Engineer will be working with Desktop, Web applications, Client/Server applications (2/3 tier) and various database applications. This work is done alongside third-party software vendors and other workstreams to produce solution design documentation. These are submitted to the client for formal review and approval for migration on to appropriate customer environments. Provide input into Solution Design documentation in accordance with the Workstream plans. Report regularly to the Workstream Lead & Scrum Master on progress, highlighting schedule exceptions, issues, risks, blockers, and identifying recovery/mitigation actions. Ensure compliance of all Solution Design work with the current baseline of Managed Applications workstream business processes defined by the workstream, together with the standards, processes and procedures defined in the current Quality Plan. Raise all delivery/performance issues with the Workstream Lead in sufficient time for corrective action to be taken. Liaise with Authority representatives in deriving the solution for complex cases. Required Competencies Advanced application packaging/repackaging knowledge using best of breed toolsets. Ability to Integrate COTS, GOTS and Client/Server based applications within Windows and/or Linux based environments. Including advanced application configuration aspects such as creating Custom Actions, creating and tailoring Transforms and associated troubleshooting. Good working knowledge of VMware (inc. using the latest application virtualisation products), familiar with using both historic and current Windows (Desktop and Server) and Linux systems (e.g. RHEL). Ability to create and troubleshoot these systems including Group Policy, Registry manipulation and setting and managing permissions and auditing. Practical knowledge of scripting tools (e.g. PowerShell, VBScript and Python). Technical ability to analyse application media, and identify installation processes and configuration. Experience of working in a secure environment, including secure configuration of application software. Ability to produce high quality technical documentation. Desired Competencies Knowledge of Azure DevOps (inc. pipelines). Comfortable with conveying technical aspects to an audience (e.g. product demos to the customer). Working knowledge of using the Scaled Agile Framework (SAFe). ArcSight SIEM toolset, or open to cross-train into ArcSight SIEM toolset (ESM, SmartConnectors, Logger and ArcMC). Application Packager - 6-month contract - 500- 600 per day (inside IR35) - Full-time, on-site in Reading (Occasional travel to secure customer and client sites may also be required) Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Nov 01, 2024
Contractor
Application Packager - 6-month contract - 500- 600 per day (inside IR35) - Full-time, on-site in Reading (Occasional travel to secure customer and client sites may also be required) All candidates must hold an active DV Clearance The Application Integration Engineer role is responsible for integrating COTS and bespoke applications onto various Windows Desktop and Server platforms. The Engineer will work within the Managed Applications workstream, assessing and selecting appropriate design templates for moving applications onto fixed and deployed platforms, working in collaboration with the team's Customer Design Lead. As an Application Integration Engineer, you will technically analyse a variety of applications to understand the installation, configuration, functionality, interoperability and security aspects of software to produce technical and release management documents to support the deployment and subsequent support of the application. The Engineer will be working with Desktop, Web applications, Client/Server applications (2/3 tier) and various database applications. This work is done alongside third-party software vendors and other workstreams to produce solution design documentation. These are submitted to the client for formal review and approval for migration on to appropriate customer environments. Provide input into Solution Design documentation in accordance with the Workstream plans. Report regularly to the Workstream Lead & Scrum Master on progress, highlighting schedule exceptions, issues, risks, blockers, and identifying recovery/mitigation actions. Ensure compliance of all Solution Design work with the current baseline of Managed Applications workstream business processes defined by the workstream, together with the standards, processes and procedures defined in the current Quality Plan. Raise all delivery/performance issues with the Workstream Lead in sufficient time for corrective action to be taken. Liaise with Authority representatives in deriving the solution for complex cases. Required Competencies Advanced application packaging/repackaging knowledge using best of breed toolsets. Ability to Integrate COTS, GOTS and Client/Server based applications within Windows and/or Linux based environments. Including advanced application configuration aspects such as creating Custom Actions, creating and tailoring Transforms and associated troubleshooting. Good working knowledge of VMware (inc. using the latest application virtualisation products), familiar with using both historic and current Windows (Desktop and Server) and Linux systems (e.g. RHEL). Ability to create and troubleshoot these systems including Group Policy, Registry manipulation and setting and managing permissions and auditing. Practical knowledge of scripting tools (e.g. PowerShell, VBScript and Python). Technical ability to analyse application media, and identify installation processes and configuration. Experience of working in a secure environment, including secure configuration of application software. Ability to produce high quality technical documentation. Desired Competencies Knowledge of Azure DevOps (inc. pipelines). Comfortable with conveying technical aspects to an audience (e.g. product demos to the customer). Working knowledge of using the Scaled Agile Framework (SAFe). ArcSight SIEM toolset, or open to cross-train into ArcSight SIEM toolset (ESM, SmartConnectors, Logger and ArcMC). Application Packager - 6-month contract - 500- 600 per day (inside IR35) - Full-time, on-site in Reading (Occasional travel to secure customer and client sites may also be required) Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
IT Infrastructure Support Technician Location: Redhill Main Purpose of Job Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects. Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops. Install, configure computer hardware (IP phones, mobile devices, workstations, peripherals etc.), operating systems, software and applications as well as resolve any technical issues that arise. Assist in the administration of corporate servers and applications. Carry out daily, weekly, monthly duties and applicable tasks as requested by the IT Operations Manager Key Tasks Your prime responsibilities will be to: Build laptops and PC's according to internal & customer specifications as applicable ensuring that they are completed in accordance with IT Security policies and accreditation standards, including the creation of standardised build images. Ensuring the smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Work within the remit of cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for our clients users fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for our clients corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Asset Management Responsibilities include: Maintain user assets (including software licences) inventory and update changes when kit is moved/deployed within the company. Perform regular auditing of the asset register. Maintain software compliance for all desktop operating systems, desktop application and client licences. In support of the IT Operations Manager, you will assist in IT Strategy: Assist in CyberEssentials(+) audits and assist in strategizing policies for ISMS Continuous evaluation of existing processes/procedures ensuring Desktop Support is carried out in the most efficient and effective manner, working with the IT Operations Manager to initiate appropriate best practice and corrective action. Conduct research and make recommendations on products, services, protocols and standards in support of all desktop procurement and development efforts. Experience/Skills/Qualifications Mandatory HND/ Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. A broad range of technical skills is required in terms of diverse IT hardware and business applications. A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching A sound technical knowledge of Windows Server 2019/2022 administration skills A good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable A sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. A sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam A sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering / supporting Blackberry UEM and mobile device management (MDM). Benefits 25 days Holiday & bank holidays Pension matched up to 7.5% Free onsite gym (Redhill site) Free onsite parking Free onsite electric charging facility Life Assurance (after 6-month probation) Private medical (after 6-month probation)
Nov 01, 2024
Full time
IT Infrastructure Support Technician Location: Redhill Main Purpose of Job Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects. Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops. Install, configure computer hardware (IP phones, mobile devices, workstations, peripherals etc.), operating systems, software and applications as well as resolve any technical issues that arise. Assist in the administration of corporate servers and applications. Carry out daily, weekly, monthly duties and applicable tasks as requested by the IT Operations Manager Key Tasks Your prime responsibilities will be to: Build laptops and PC's according to internal & customer specifications as applicable ensuring that they are completed in accordance with IT Security policies and accreditation standards, including the creation of standardised build images. Ensuring the smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Work within the remit of cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for our clients users fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for our clients corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Asset Management Responsibilities include: Maintain user assets (including software licences) inventory and update changes when kit is moved/deployed within the company. Perform regular auditing of the asset register. Maintain software compliance for all desktop operating systems, desktop application and client licences. In support of the IT Operations Manager, you will assist in IT Strategy: Assist in CyberEssentials(+) audits and assist in strategizing policies for ISMS Continuous evaluation of existing processes/procedures ensuring Desktop Support is carried out in the most efficient and effective manner, working with the IT Operations Manager to initiate appropriate best practice and corrective action. Conduct research and make recommendations on products, services, protocols and standards in support of all desktop procurement and development efforts. Experience/Skills/Qualifications Mandatory HND/ Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. A broad range of technical skills is required in terms of diverse IT hardware and business applications. A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching A sound technical knowledge of Windows Server 2019/2022 administration skills A good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable A sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. A sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam A sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering / supporting Blackberry UEM and mobile device management (MDM). Benefits 25 days Holiday & bank holidays Pension matched up to 7.5% Free onsite gym (Redhill site) Free onsite parking Free onsite electric charging facility Life Assurance (after 6-month probation) Private medical (after 6-month probation)
We are a leading firm in risk, compliance, investigations, and monitoring, driven by industry leaders and interdisciplinary teams. Our mission is to safeguard our clients' operations, reputations, and economic security through cutting-edge technology and unmatched multidisciplinary experience. We help clients navigate complex financial regulatory landscapes and manage risks effectively. Role Overview: We are looking for a dynamic and motivated Helpdesk Engineer to join our IT team in London. This role is perfect for someone who is team-oriented and thrives in a fast-paced setting. Responsibilities: Onboard and off-board employees and contractors according to specific procedures. Set up computers, monitors, and thin terminals. Provide desk-side support to resolve user issues and requests. Support workstations, laptops, and mobile devices. Assist with commonly used applications such as Microsoft Office, Remote Desktop, and VPN. Manage users, security groups, and computers through Active Directory. Prepare, maintain, and update procedures for logging, reporting, and monitoring desktop operations. Maintain inventory of IT-related equipment. Participate in ad-hoc projects. Requirements: Bachelor's degree in Information Technology or Computer Science (or an additional year of relevant experience). At least one year of IT and desktop support experience. Proficiency with Office 365. Experience supporting Windows, iOS, and Android devices. Strong customer service skills, preferably in a high-volume support environment. Solid understanding of Help Desk operations and processes. Preferred certifications: A+, Network+, MCP, MCSA, CCNA. Knowledge of DHCP, TCP/IP, and DNS. Experience with Active Directory management. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Nov 01, 2024
Full time
We are a leading firm in risk, compliance, investigations, and monitoring, driven by industry leaders and interdisciplinary teams. Our mission is to safeguard our clients' operations, reputations, and economic security through cutting-edge technology and unmatched multidisciplinary experience. We help clients navigate complex financial regulatory landscapes and manage risks effectively. Role Overview: We are looking for a dynamic and motivated Helpdesk Engineer to join our IT team in London. This role is perfect for someone who is team-oriented and thrives in a fast-paced setting. Responsibilities: Onboard and off-board employees and contractors according to specific procedures. Set up computers, monitors, and thin terminals. Provide desk-side support to resolve user issues and requests. Support workstations, laptops, and mobile devices. Assist with commonly used applications such as Microsoft Office, Remote Desktop, and VPN. Manage users, security groups, and computers through Active Directory. Prepare, maintain, and update procedures for logging, reporting, and monitoring desktop operations. Maintain inventory of IT-related equipment. Participate in ad-hoc projects. Requirements: Bachelor's degree in Information Technology or Computer Science (or an additional year of relevant experience). At least one year of IT and desktop support experience. Proficiency with Office 365. Experience supporting Windows, iOS, and Android devices. Strong customer service skills, preferably in a high-volume support environment. Solid understanding of Help Desk operations and processes. Preferred certifications: A+, Network+, MCP, MCSA, CCNA. Knowledge of DHCP, TCP/IP, and DNS. Experience with Active Directory management. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
About the Role We're seeking an experienced Azure Cloud Infrastructure Engineer to join our team and play a critical role in designing, deploying, and managing secure, reliable, and scalable Azure infrastructure for a high-performing financial services environment. If you have a strong infrastructure background and hands-on expertise with Microsoft Azure and cloud automation, we'd love to hear from you. This role is ideal for someone who began their career in infrastructure or desktop support, later specialising in cloud and infrastructure engineering, and who is comfortable in dynamic, fast-paced settings. Your deep understanding of Microsoft ecosystems (Azure, M365, MS Exchange) and Infrastructure-as-Code (IaC) practices will help us transform our IT operations. Key Responsibilities Azure Infrastructure Management: Build and maintain a robust Azure environment, ensuring scalability, security, and reliability across our cloud platforms. Microsoft Ecosystem Expertise: Leverage your strong knowledge of Microsoft Azure, M365, and Exchange Online to support and enhance the organization's cloud services. Infrastructure as Code (IaC): Utilise IaC and Configuration-as-Code (CaaC) practices, working with tools like Terraform, Ansible, and GitHub Actions to streamline deployments and ensure configuration consistency. Automation and Monitoring: Implement automated workflows and monitoring solutions, ensuring peak performance and quick incident response. Core Cloud Services: Manage essential cloud components, including virtual networks, storage solutions, load balancers, VMs, databases, containers, messaging systems, serverless services, and logging/monitoring setups. Security & Compliance: Configure and manage security controls (firewalls, policies, IAM, encryption) to uphold security standards across Azure and Microsoft 365. Scripting: Develop and maintain scripts using PowerShell to automate tasks and streamline operations. Directory Services: Design, deploy, and support Active Directory and Azure AD solutions, including SSO, SCIM, and Intune integrations. Framework & Best Practices: Champion the Azure Cloud Adoption Framework and ensure best practices across Microsoft 365 and Exchange Online. Required Experience Microsoft Solutions: Extensive hands-on experience with deploying and managing Microsoft solutions. Cloud Transformation: Proven track record in transitioning traditional IT services to cloud environments, ideally within Microsoft Azure. Infrastructure Management: 5+ years of specialisation in Azure infrastructure, with a background in managing Microsoft Cloud and Exchange. Financial Services Experience: Background in investment management, hedge funds, or similar high-stakes industries is preferred. Essential Skills and Qualifications Certifications: Azure Administrator Associate certification and relevant M365 Identity/Security certifications are highly valued. Technical Proficiency: Core IaaS components (compute, storage, networking, hybrid environments) PaaS solutions like Azure App Services and SQL Services Identity and access management (Active Directory, ADFS, Azure AD, Conditional Access, and SSO) Operating Systems: Extensive knowledge of Windows Server and client operating systems; MCSA certification is a plus. Scripting and Automation: Proficient in PowerShell and Terraform. Networking: Experience with the full networking stack is beneficial, with CCENT and VCP preferred. What We're Looking For We're seeking a self-motivated, solution-driven professional who can work independently and effectively with minimal supervision. The ideal candidate would have: Strong communication skills, able to liaise across teams and with external providers. A proactive approach, taking full ownership of issues and driving them to resolution. A commitment to staying current with technology trends, especially within the Microsoft ecosystem. Excellent teamwork and interpersonal skills. Interested parties please submit your application by uploading your up-to-date CV. Alternatively, please reach out to Brian Law at for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Nov 01, 2024
Full time
About the Role We're seeking an experienced Azure Cloud Infrastructure Engineer to join our team and play a critical role in designing, deploying, and managing secure, reliable, and scalable Azure infrastructure for a high-performing financial services environment. If you have a strong infrastructure background and hands-on expertise with Microsoft Azure and cloud automation, we'd love to hear from you. This role is ideal for someone who began their career in infrastructure or desktop support, later specialising in cloud and infrastructure engineering, and who is comfortable in dynamic, fast-paced settings. Your deep understanding of Microsoft ecosystems (Azure, M365, MS Exchange) and Infrastructure-as-Code (IaC) practices will help us transform our IT operations. Key Responsibilities Azure Infrastructure Management: Build and maintain a robust Azure environment, ensuring scalability, security, and reliability across our cloud platforms. Microsoft Ecosystem Expertise: Leverage your strong knowledge of Microsoft Azure, M365, and Exchange Online to support and enhance the organization's cloud services. Infrastructure as Code (IaC): Utilise IaC and Configuration-as-Code (CaaC) practices, working with tools like Terraform, Ansible, and GitHub Actions to streamline deployments and ensure configuration consistency. Automation and Monitoring: Implement automated workflows and monitoring solutions, ensuring peak performance and quick incident response. Core Cloud Services: Manage essential cloud components, including virtual networks, storage solutions, load balancers, VMs, databases, containers, messaging systems, serverless services, and logging/monitoring setups. Security & Compliance: Configure and manage security controls (firewalls, policies, IAM, encryption) to uphold security standards across Azure and Microsoft 365. Scripting: Develop and maintain scripts using PowerShell to automate tasks and streamline operations. Directory Services: Design, deploy, and support Active Directory and Azure AD solutions, including SSO, SCIM, and Intune integrations. Framework & Best Practices: Champion the Azure Cloud Adoption Framework and ensure best practices across Microsoft 365 and Exchange Online. Required Experience Microsoft Solutions: Extensive hands-on experience with deploying and managing Microsoft solutions. Cloud Transformation: Proven track record in transitioning traditional IT services to cloud environments, ideally within Microsoft Azure. Infrastructure Management: 5+ years of specialisation in Azure infrastructure, with a background in managing Microsoft Cloud and Exchange. Financial Services Experience: Background in investment management, hedge funds, or similar high-stakes industries is preferred. Essential Skills and Qualifications Certifications: Azure Administrator Associate certification and relevant M365 Identity/Security certifications are highly valued. Technical Proficiency: Core IaaS components (compute, storage, networking, hybrid environments) PaaS solutions like Azure App Services and SQL Services Identity and access management (Active Directory, ADFS, Azure AD, Conditional Access, and SSO) Operating Systems: Extensive knowledge of Windows Server and client operating systems; MCSA certification is a plus. Scripting and Automation: Proficient in PowerShell and Terraform. Networking: Experience with the full networking stack is beneficial, with CCENT and VCP preferred. What We're Looking For We're seeking a self-motivated, solution-driven professional who can work independently and effectively with minimal supervision. The ideal candidate would have: Strong communication skills, able to liaise across teams and with external providers. A proactive approach, taking full ownership of issues and driving them to resolution. A commitment to staying current with technology trends, especially within the Microsoft ecosystem. Excellent teamwork and interpersonal skills. Interested parties please submit your application by uploading your up-to-date CV. Alternatively, please reach out to Brian Law at for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Milton Keynes University Hospital
Milton Keynes, Buckinghamshire
Job overview Senior IT Engineer Department: IT Band 7 £46,148 - £52,809 Per annum Hours: 37.5 per week, all MKUH roles will be considered for flexible working. As a Global Digital Exemplar Fast Follower, it is an exciting time at Milton Keynes University Hospital. We are now seeking a Senior IT Engineer to play an important role in supporting our journey to becoming a state-of-the-art digital hospital. You will be working within a friendly multi-disciplinary team within a fast moving and dynamic environment that will see you working with staff across the organisation and with a range of external partners. This is a unique opportunity to help shape the future for Milton Keynes University Hospital NHS Foundation Trust. For an informal discussion about the post, please contact Joao Andre, Deputy of Head of IT Technical Services, Interview date: 18th November 2024 Main duties of the job To provide a high-quality, responsive and comprehensive Senior IT Engineer support service, incorporating support for all Trust staff as well as support for NHS Milton Keynes staff on occasions. The post holder will also be required to provide support to internal IT staff to ensure that SLAs are met and knowledge and skills are effectively shared between staff at all levels. The post holder will be required to provide support both remotely via the telephone or remote tools, or face to face where necessary in order to provide timely resolution to logged incidents ensuring SLAs are met and typically exceeded. To assist with IT Service Desk operations as the need arises. The post holder will be responsible for IT Infrastructure through innovation, proactive maintenance and operations, including, but not limited to, data centres, cloud, communication rooms, and wiring rooms; networking, servers, storage, firewalls, PCs and peripherals, telephony, and core clinical and non-clinical applications. The post holder will be required to monitor the health status of the Trust's IT infrastructure estate to ensure minimum disruption to services. The post holder will be required to ensure that all Trust data is adequately secured and protected at all times There will be a requirement to be part of an on-call 24 7 rota. Working for our organisation '65% report achieving a good balance between work and home life and are satisfied with the opportunities for flexible working patterns. ' (NHS Staff Survey 2023). You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including: Free on-site parking Free tea and coffee Great flexible working opportunities Discounted gym membership Lease car scheme Generous annual leave and pension scheme On site nursery (chargeable) Extensive staff health and well-being programme Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news. Detailed job description and main responsibilities Please refer to Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Person specification Qualifications and knowledge Essential criteria IT Related NVQ Level 3 or A Levels (or equivalent qualification/relevant experience). Degree or equivalent qualification/relevant experience. Hands on expertise in a broad range of systems acquired through in-depth experience or theory based learning Up to date IT technical qualifications e.g. MCSA, MCSE, MCITP, CCNA (or equivalent qualification/relevant experience). Evidence of continual personal development and specialist knowledge. Desirable criteria IT Service Management qualification e.g. ITIL Foundation (or equivalent qualification / relevant experience). Project Management qualification e.g. Prince 2 Foundation. Experience Essential criteria Significant experience working in a complex IT environment. Advanced understanding of current IT standards, capabilities and developments in desktop, network, server, storage, telephony, security and applications technology. Advanced working knowledge and experience of installing and troubleshooting applications and operating systems in a Microsoft focused environment. Advanced working knowledge of server hardware and software including Active Directory, Group Policy, Exchange and Hyper-V. Advanced understanding of Server and network security fundamentals. Advanced understanding of IP, Analogue and Mobile telephony technologies. Advanced understanding of Storage Area Network (SAN) technologies. Advanced understanding of LAN/WAN/WLAN/VPN technologies Working knowledge of the Microsoft System Centre suite of applications. Advanced knowledge of backup technologies and strategies. Advanced knowledge of PC imaging technologies. Advanced knowledge of patching, anti-virus and encryption software. Experience of working in a project team. Previous experience working in a 3rd Line support role. Previous experience of using Service Desk Management Tools. Experience of using Microsoft administrative tools. Desirable criteria Understanding of ITIL. Skills Essential criteria Strategic thinker with sound analytical and problem solving skills. Ability to form excellent relationships and influence and negotiate effectively in order to deliver results and commitment to customer service. High standard of written and verbal communication. Commitment to continuous professional development personally. Ability to interpret and communicate complex technical information to both technical and non-technical staff. Ability to prioritise activities of self based on changing requirements and circumstances Ability to work without direct supervision. Advanced keyboard and data entry skills, allowing accurate and consistent use of IT systems Personal and people development Essential criteria Ability to remain calm and composed in high pressure situations. Self-motivated and able to work to tight deadlines with a flexible approach to work. Able to form good working relationships with staff in the Trust and partner organisations. Willing to develop own skills and knowledge. Ability to work as a member of a team. Excellent inter-personal skills. Ability to work in a busy environment where continuous interruptions and re-prioritisation of workload is to be expected. Communication Essential criteria Ability to interpret and communicate complex technical information to both technical and non-technical staff. Ability to communicate effectively to both clinical and non-clinical staff at all levels throughout the organization Requires excellent communication skills both verbal and written and have the ability to communicate effectively, both formally and informally to all levels of staff
Nov 01, 2024
Full time
Job overview Senior IT Engineer Department: IT Band 7 £46,148 - £52,809 Per annum Hours: 37.5 per week, all MKUH roles will be considered for flexible working. As a Global Digital Exemplar Fast Follower, it is an exciting time at Milton Keynes University Hospital. We are now seeking a Senior IT Engineer to play an important role in supporting our journey to becoming a state-of-the-art digital hospital. You will be working within a friendly multi-disciplinary team within a fast moving and dynamic environment that will see you working with staff across the organisation and with a range of external partners. This is a unique opportunity to help shape the future for Milton Keynes University Hospital NHS Foundation Trust. For an informal discussion about the post, please contact Joao Andre, Deputy of Head of IT Technical Services, Interview date: 18th November 2024 Main duties of the job To provide a high-quality, responsive and comprehensive Senior IT Engineer support service, incorporating support for all Trust staff as well as support for NHS Milton Keynes staff on occasions. The post holder will also be required to provide support to internal IT staff to ensure that SLAs are met and knowledge and skills are effectively shared between staff at all levels. The post holder will be required to provide support both remotely via the telephone or remote tools, or face to face where necessary in order to provide timely resolution to logged incidents ensuring SLAs are met and typically exceeded. To assist with IT Service Desk operations as the need arises. The post holder will be responsible for IT Infrastructure through innovation, proactive maintenance and operations, including, but not limited to, data centres, cloud, communication rooms, and wiring rooms; networking, servers, storage, firewalls, PCs and peripherals, telephony, and core clinical and non-clinical applications. The post holder will be required to monitor the health status of the Trust's IT infrastructure estate to ensure minimum disruption to services. The post holder will be required to ensure that all Trust data is adequately secured and protected at all times There will be a requirement to be part of an on-call 24 7 rota. Working for our organisation '65% report achieving a good balance between work and home life and are satisfied with the opportunities for flexible working patterns. ' (NHS Staff Survey 2023). You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including: Free on-site parking Free tea and coffee Great flexible working opportunities Discounted gym membership Lease car scheme Generous annual leave and pension scheme On site nursery (chargeable) Extensive staff health and well-being programme Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news. Detailed job description and main responsibilities Please refer to Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Person specification Qualifications and knowledge Essential criteria IT Related NVQ Level 3 or A Levels (or equivalent qualification/relevant experience). Degree or equivalent qualification/relevant experience. Hands on expertise in a broad range of systems acquired through in-depth experience or theory based learning Up to date IT technical qualifications e.g. MCSA, MCSE, MCITP, CCNA (or equivalent qualification/relevant experience). Evidence of continual personal development and specialist knowledge. Desirable criteria IT Service Management qualification e.g. ITIL Foundation (or equivalent qualification / relevant experience). Project Management qualification e.g. Prince 2 Foundation. Experience Essential criteria Significant experience working in a complex IT environment. Advanced understanding of current IT standards, capabilities and developments in desktop, network, server, storage, telephony, security and applications technology. Advanced working knowledge and experience of installing and troubleshooting applications and operating systems in a Microsoft focused environment. Advanced working knowledge of server hardware and software including Active Directory, Group Policy, Exchange and Hyper-V. Advanced understanding of Server and network security fundamentals. Advanced understanding of IP, Analogue and Mobile telephony technologies. Advanced understanding of Storage Area Network (SAN) technologies. Advanced understanding of LAN/WAN/WLAN/VPN technologies Working knowledge of the Microsoft System Centre suite of applications. Advanced knowledge of backup technologies and strategies. Advanced knowledge of PC imaging technologies. Advanced knowledge of patching, anti-virus and encryption software. Experience of working in a project team. Previous experience working in a 3rd Line support role. Previous experience of using Service Desk Management Tools. Experience of using Microsoft administrative tools. Desirable criteria Understanding of ITIL. Skills Essential criteria Strategic thinker with sound analytical and problem solving skills. Ability to form excellent relationships and influence and negotiate effectively in order to deliver results and commitment to customer service. High standard of written and verbal communication. Commitment to continuous professional development personally. Ability to interpret and communicate complex technical information to both technical and non-technical staff. Ability to prioritise activities of self based on changing requirements and circumstances Ability to work without direct supervision. Advanced keyboard and data entry skills, allowing accurate and consistent use of IT systems Personal and people development Essential criteria Ability to remain calm and composed in high pressure situations. Self-motivated and able to work to tight deadlines with a flexible approach to work. Able to form good working relationships with staff in the Trust and partner organisations. Willing to develop own skills and knowledge. Ability to work as a member of a team. Excellent inter-personal skills. Ability to work in a busy environment where continuous interruptions and re-prioritisation of workload is to be expected. Communication Essential criteria Ability to interpret and communicate complex technical information to both technical and non-technical staff. Ability to communicate effectively to both clinical and non-clinical staff at all levels throughout the organization Requires excellent communication skills both verbal and written and have the ability to communicate effectively, both formally and informally to all levels of staff
Responsibilities: Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products May Provides Support for Enterprise Products Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operatio click apply for full job details
Oct 31, 2024
Contractor
Responsibilities: Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products May Provides Support for Enterprise Products Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operatio click apply for full job details
IT Onsite Engineer - Perm - York Salary: £25,000 - £30,000 pa Location: York fully on site Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but their key focus is some one who loves IT and has a desire to start and grow their career. This role would suit a self-motivated, energetic, customer minded individual who embraces virtual team working and collaboration. Effective communication and creative problem-solving skills are key, as is the ability to multi-task; prioritise efficiently to meet changes in demand and thrive in a busy working environment. The successful candidate will possess the necessary confidence to excel at working on their own providing onsite support at one of our key customer locations, evidencing the ability to communicate technical information in a clear and understandable manner to non-technical end users. *SC clearance is also a requirement of this role so, if not already in in place, the successful candidate will have to pass the criteria for SC Clearance, in order to continue in role. IT Onsite Engineer - Key Responsibilities Provide end user support via remote technologies and telephone support. Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation as and when necessary. Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all activities are logged and the tickets owned/progressed through their life cycle to a prompt resolution and agreed customer closure, Work with the Fordway Security team and end users in the containment and remediation of security events. Identifying potential security incidents or major incidents. Create and maintain support documentation and knowledgebase articles. Cultivate and foster partnerships and positive working relationships with the customer; customer 3rd Parties and Fordway colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times. Work with internal and external resources to facilitate the prompt resolution of issues. IT Onsite Engineer - Skills Required *SC clearance is also a requirement of this roleso, if not already in place, the successful candidate will have to pass the criteria for SC Clearance, in order to continue in the role. Full driving license (and own vehicle) is essential. At least one years' experience in a similar role, remote and onsite support A good level of understanding of Microsoft Cloud services and what services they provide Certification in ITIL 4 Foundation Microsoft Certifications, desirable not essential Microsoft Windows Desktop/Server Operating System Microsoft 365 product suite Microsoft Azure Active Directory Microsoft Endpoint Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Oct 31, 2024
Full time
IT Onsite Engineer - Perm - York Salary: £25,000 - £30,000 pa Location: York fully on site Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but their key focus is some one who loves IT and has a desire to start and grow their career. This role would suit a self-motivated, energetic, customer minded individual who embraces virtual team working and collaboration. Effective communication and creative problem-solving skills are key, as is the ability to multi-task; prioritise efficiently to meet changes in demand and thrive in a busy working environment. The successful candidate will possess the necessary confidence to excel at working on their own providing onsite support at one of our key customer locations, evidencing the ability to communicate technical information in a clear and understandable manner to non-technical end users. *SC clearance is also a requirement of this role so, if not already in in place, the successful candidate will have to pass the criteria for SC Clearance, in order to continue in role. IT Onsite Engineer - Key Responsibilities Provide end user support via remote technologies and telephone support. Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation as and when necessary. Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all activities are logged and the tickets owned/progressed through their life cycle to a prompt resolution and agreed customer closure, Work with the Fordway Security team and end users in the containment and remediation of security events. Identifying potential security incidents or major incidents. Create and maintain support documentation and knowledgebase articles. Cultivate and foster partnerships and positive working relationships with the customer; customer 3rd Parties and Fordway colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times. Work with internal and external resources to facilitate the prompt resolution of issues. IT Onsite Engineer - Skills Required *SC clearance is also a requirement of this roleso, if not already in place, the successful candidate will have to pass the criteria for SC Clearance, in order to continue in the role. Full driving license (and own vehicle) is essential. At least one years' experience in a similar role, remote and onsite support A good level of understanding of Microsoft Cloud services and what services they provide Certification in ITIL 4 Foundation Microsoft Certifications, desirable not essential Microsoft Windows Desktop/Server Operating System Microsoft 365 product suite Microsoft Azure Active Directory Microsoft Endpoint Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Here at DXC we have an exciting new opportunity for an experienced, on-site Desktop Support Engineer to provide support to a long standing client at Samlesbury. This role is primarily site based at Samlesbury, but will involve support for supported sites such as Warton and Preston. There is often a need to provide remote support for satellite sites and our tech bar service click apply for full job details
Oct 30, 2024
Full time
Here at DXC we have an exciting new opportunity for an experienced, on-site Desktop Support Engineer to provide support to a long standing client at Samlesbury. This role is primarily site based at Samlesbury, but will involve support for supported sites such as Warton and Preston. There is often a need to provide remote support for satellite sites and our tech bar service click apply for full job details