300 jobs found

This is a fantastic opportunity for an experienced IT Support / Helpdesk / 3rd Line Technician to join an established team of IT Solution Specialists. When you join us, and you're not just joining a company; you're joining a legacy. Your expertise will find a home here, where your ideas can flourish, and your skills will be honed to perfection. You'll make the grade if you: Reside in East London / Essex Area Have a few years' experience on a MSP IT Helpdesk Have impeccable English language telephone communication." Role Info: IT Support Technician - MSP London Docklands Head Office (E14) / Hybrid (Catchment East London / Essex - Basildon, Billericay, Chelmsford) £25,000 - £35,000 Dependant on Experience Full Time, 09:00 - 17:30, Monday - Friday Company: Established IT Solution Specialists Your Skills: Customer Service, Great Communication Skills, 1st and 2nd Line IT Support, Microsoft Servers, Firewalls, Windows Operating Systems About us: Our journey began in 1995, and since then, we have been shaping the IT landscape and transforming businesses across the globe. We are not just an IT Solutions company; we are pioneers in crafting seamless experiences for our clients. We are dedicated to providing unparalleled IT Support and Fully Managed HelpDesk Services. We're not just about fixing issues; we're about creating solutions. Whether it's empowering small and medium-sized businesses or supporting large corporate enterprises, we adapt, innovate, and deliver excellence. What sets us apart? It's our flexibility and proactive mindset that allows us to turn obstacles into opportunities. With over 29 years of rich industry experience, we've become connoisseurs of IT expertise. We don't just consult; we dive deep, supply innovative solutions, implement seamless processes, configure intricate systems, and provide unwavering support. The 1st / 2nd / 3rd Line Support Technician Opportunity: This opportunity involves dealing with 1st & 2nd line support enquiries. There is also the potential for 3rd line support working in conjunction with a Senior Technician. This exciting position also involves project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services. Because of this, prior knowledge on DNS, DHCP, TCP/IP, Firewall & Routers would also be beneficial. This is a fantastic opportunity for you to increase your knowledge on recently released technologies whilst working in an enjoyable and supported environment. About you: In this position, you will require good communication skills, a pleasant telephone manner and brilliant customer facing/customer service skills. We're also looking for someone who already has a couple of years experience on a MSP Helpdesk. Some experience in the following is preferred: Hardware: + Common Routers, Firewalls & Switches + Workstations, Laptops, Servers. Software: + Microsoft 365 administration + Microsoft Windows Server admin + SharePoint admin + Windows Operating Systems + Mac OS + DNS, DHCP, TCP/IP Commonly used products include the following (training is also provided to further knowledge): + N-Able MSP Manager + StorageCraft Backup Software + Sophos + TeamViewer + IOS/Android Sounds like a good fit? Apply here for a fast-track path to our Hiring Manager. Your Previous Experience / Background Might Include: IT Desktop Support, IT Technician, IT Support, IT Service Desk Engineer, IT Support Desk Technician, IT Helpdesk Support Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Job Title: 1st/2nd Line IT Engineer Location: Manchester City Centre Salary: Up to 30,000 DOE Our client, an internal company within the technology sector, is expanding their team to meet increasing business demands. They are seeking a dedicated and driven 1st/2nd Line IT Engineer who is a good problem solver and great communicator. Please note that a valid driving license and access to your own vehicle are essential due to the need for occasional office visits. Key Responsibilities Provide 1st and 2nd Line IT Support for an internal user base of 300+ Log, triage, and resolve incoming support tickets via email, phone, and remote desktop Assist with software support and installation Build and configure devices for users Manage user accounts, including access and permissions Ensure the smooth operation of all IT equipment and infrastructure Technical Requirements Experience with Active Directory / Group Policies Proficiency in Microsoft Office Suite (Teams, OneDrive, Intune, SharePoint) Strong Windows 10/11 support skills Familiarity with Sentinel One AV, Mimecast, and Acronis backups Knowledge of VOIP services Ben efits 26 days of annual leave plus bank holidays Access to Perk Box vouchers Private pension and healthcare benefits Cycle to work scheme Ongoing professional development opportunities This role is ideal for a tech enthusiast who is passionate about IT and eager to share fresh ideas. If you're looking for a dynamic position where you can make a difference, please apply for immediate consideration! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Role: 1st Line Service Desk Engineer Location: Northwest London Salary: 25,000 to 30,000 Sector: MSP A heavily cloud-focused organisation based in central London is on the lookout for an ambitious 1st Line Support Analyst to join their team to help manage an increasing workload, as a result of the company's rapid growth and expansion. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking company funded formal Microsoft training. The Role: You will act as the first point of contact between the business and its clients. Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Required Experience Great telephone and client facing skills Previous IT support experience (1 year) Office 365 & Exchange Online SharePoint and Teams Windows OS and Server Active Directory Excellent team player but with the capacity to be strongly self-motivated The ability to build, configure, administer and support Windows devices (laptops, desktops etc) The ability to deal with difficult and demanding situations in a calm and professional manner. Networking - DNS / DHCP / TCP/IP Excellent customer service Benefits Package Annual Bonus 25 Days' Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Microsoft Office 365 & Azure Health & Dental insurance Pension Contributions Company paid sickness Interest-free season ticket loan Social events Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

M365 Support Engineer (SC Cleared) - 6 months - Hybrid - Inside IR35 Are you a skilled M365 Support Engineer with active SC Clearance looking to make an impact in a dynamic and market-leading utilities organisation? This is your chance to take on an exciting contract role with opportunities for growth and extension. This is a 6-month contract, with the potential to extend for up to 12 months. Key Responsibilities: Providing support for Microsoft Teams, Outlook, Exchange Online, and SharePoint issues, ensuring quick resolution and minimal disruption. Configuring and managing the Teams environment, including channels, chats, and integrated Apps for end users. Diagnosing and resolving user issues with desktops and laptops remotely, ensuring end-user satisfaction Working closely with cross-functional teams to maintain and enhance M365 solutions, promoting a culture of continuous improvement. What you will Ideally Bring: Strong understanding of M365 applications, including Exchange Online, SharePoint, Teams, and desktop-related issues. Knowledge of the Microsoft Security & Compliance Centre tools and their application in maintaining secure environments. Hands-on experience troubleshooting and resolving issues in hybrid Exchange and Active Directory (AD) environments. Understanding of Azure Active Directory (AAD) and its integration with M365 solutions. Demonstrated experience providing end-user support across desktop site, TechBar, and remote support environments. Active SC Clearance Contract Details: Duration: 6 months Day Rate: Up to £250 (Inside IR35) Location: Gloucestershire or Cheshire (1-2 Days Per Month) Start Date: January 2025 M365 Support Engineer (SC Cleared) - 6 months - Hybrid - Inside IR35

My Client within the financial services sector are currently looking to expand their team with a talented Mac Support Engineer. Requirements: Proven experience as a MAC Support Desktop Engineer or similar role. Strong knowledge of MAC OS and Windows operating systems. Experience with JAMF administration and management. Proficiency in scripting languages such as Bash, Python, or PowerShell. Location: Nottingham, Hybrid (1-2 days in the office) Rate: 340- 440 per day Contract length: 12 months If this role is of interest, please apply below with an updated version of your CV and I'll be in touch to discuss further. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales

IT FIELD ENGINEER An IT field engineer role based in Edinburgh offering up to 30,000k per annum Your new company This Edinburgh-based company was established in 2000 to provide professional IT support and consultancy for small and medium-sized businesses. Their highly-skilled team of over 20 engineers offers expertise for everything from single PCs to corporate systems. Your new role In this role, you will deliver and set up equipment on-site, addressing anytechnical problems that arise. You would also interact with clients, providing excellent customer service and representing the company positively. When you are not on-site, you prepare for jobs and configure devices in the office. What you willneed to succeed Driving License and Own Car Technical Skills: Experience with desktops, laptops, Office 365, printers, and network devices (Draytek, Netgear, Ubiquiti). Customer Focus: Positive attitude and problem-solving skills. What you'll get in return Up to 30,000k per annum 10 days of personal training per year 6 charity days per year Gym membership Private medical Linkedin learning account What you need to do now If you are interested in this role please click 'apply now' to forward us a copy of your updated CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

A Leading Company with a strong Media Speciality are seeking a 2/3rd Line Support Engineer to join there small but growing team. This role comes with a great salary package (dependant on experience) and company benefits, the candidate will benefits from a stable and steadily growing company to work within. JOB TITLE:2nd/3rd Line Support Engineer REPORTING TO: Head of IT HOURS: 9.30 am - 5.30 pm, Monday to Friday, Office Based - maybe some flexibility in the future. The successful candidate will primarily provide 2nd and 3rd line technical support for all incidents and service requests reported to the Service Desk in the London office. There will also be requirement to assist with day-to-day server maintenance & administration RESPONSIBILITIES: Provide 2nd/3rd line support to all users including telephone and desk-side support, trouble-shooting general problems, answering queries from staff, configuring smartphones/mobile devices/desk phones and tablets, configuring laptops and PCs, and providing occasional off-site support Providing applications support for Microsoft Word, Excel, Office 365, Outlook as well as the firm's document management system Day to day user account setup & administration Following security procedures when importing and exporting data Supporting the Head of IT with the business to help deliver various IT projects Manage and maintain Active Directory, Group Policy, and Intune environments. Troubleshoot and resolve complex technical issues escalated from the 1st line support team. Carrying out approved updates on servers Reporting on and escalating any server issues Adhering to and assisting with the embedding of all Service Desk processes, procedures and policies across the firm Coordinating Security and Compliance administration Providing AV conference room support for internal/client meetings and events Assisting with the implementation of agreed remedies and preventative measures Ensuring all incidents and services requests are logged Researching and documenting new solutions and sharing insights Ad hoc IT Project work KEY SKILLS: Must have experience working in a professional services environment. Familiarity with iManage is preferred but it is not essential Excellent knowledge and experience with the Microsoft Office Suite, O365, with excellent troubleshooting skills Experience in day-to-day administration of Active Directory (creating accounts, knowledge of group membership etc.) Have basic networking experience - patching, knowledge of DNS/DHCP Be proficient in Desktop and Laptop PC hardware and software (Windows updates, Anti-Virus etc.) maintenance as well as building/imaging PCs. PERSON SPECIFICATION ATTRIBUTES: Well-developed interpersonal skills with the ability to communicate with staff at all levels Enthusiastic, willing to learn, and have excellent customer service ethic and a happy disposition Ability to work under pressure and handle the demands of the role in a professional manner and be flexible working out of hours when required Excellent organisational skills with the ability to manage a large workload under pressure Excellent communication skills, both written and verbal, with the ability to write clear and professional emails A self-starter who demonstrates initiative and problem-solving skills Professional manner, proactive approach to work and a team player Ability to demonstrate a flexible approach to work Demonstrate the ability to work confidentially, always remaining discreet Understanding of privacy and confidentiality

DK Recruitment are seeking a 1st Line Engineer on behalf of our client based in Corsham. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. Duties Provide 1st Line Support either directly from the customer Provide assistance by phone, email and/or using a ticket management system Update the internal knowledgebase with issue resolution details Tech stack Microsoft 365 Azure Active Directory Administration (passwords, users, groups, permissions) Desktop support Network support Windows Server Location: Corsham (Full time onsite) Benefits Up to £27,000 DOE Private health care plan Fully funded training and industry recognised qualifications Regular employee socials My client cannot provide sponsorship unfortunately so applicants must be UK passport holders. If you are interested in this role, please click apply now or email your CV to Lauren directly for immediate consideration and we will be in contact to discuss your experience and the position in more detail. DK Recruitment is acting as an Employment Agency in relation to this job vacancy.

Are you a techy problem solver with a passion for delivering top-notch IT solutions? Join our dynamic MSP client's team as a Desktop Engineer! You'll work hands-on with clients, supporting and troubleshooting to help them with their technical issues resolved as quickly as possible via telephone and tickets. A great opportunity to join a fast paced environment offering you plenty of progression, support and training to take your career to the next level What You'll Do: - Offer support to customers and clients on the phone - Helping take orders from customers and ordering equipment - Troubleshoot and resolve hardware and software issues. - Collaborate with teams to deliver smooth IT implementations. - Provide exceptional customer support and technical advice. Key Skills & Experience: - Solid experience in desktop implementations (Windows/macOS). - Proficiency in troubleshooting hardware/software. - Knowledge of Active Directory, Office 365, and cloud solutions. - Strong communication and problem-solving skills. - Experience with supporting and administering Networks - Previous experience in an MSP environment (Desirable). Location: Liverpool Work Pattern: 8:30am - 5:30pm Monday to Friday (Hybrid) Salary: £25k-£28k DOE If you have the relevant skills above and want to join a growing and market leading MSP in the Liverpool area that can offer you further career development opportunities, training, hybrid working and a competitive contract package, we want to hear from you! This is an urgent role that needs filling ASAP so apply now!

IT FIELD ENGINEER An IT field engineer role based in Edinburgh offering up to £30,000k per annum Your new company This Edinburgh-based company was established in 2000 to provide professional IT support and consultancy for small and medium-sized businesses. Their highly-skilled team of over 20 engineers offers expertise for everything from single PCs to corporate systems. Your new role In this role, you will deliver and set up equipment on-site, addressing anytechnical problems that arise. You would also interact with clients, providing excellent customer service and representing the company positively. When you are not on-site, you prepare for jobs and configure devices in the office. What you willneed to succeed Driving License and Own Car Technical Skills: Experience with desktops, laptops, Office 365, printers, and network devices (Draytek, Netgear, Ubiquiti). Customer Focus: Positive attitude and problem-solving skills. What you'll get in return Up to £30,000k per annum 10 days of personal training per year 6 charity days per year Gym membership Private medical Linkedin learning account What you need to do now If you are interested in this role please click 'apply now' to forward us a copy of your updated CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

My client are a well-established business with a central office in Northampton. As a result of steady growth they are looking to hire an additional IT Engineer to support with server and desktop operating systems, hardware, software, networks, and back-ups. You will be a good problem solver, have solid communication skills and be driven and motivated to further your technical knowledge. Specific areas of technical expertise will include: Active Directory, Group Policy, Azure, Microsoft 365 Deployment and administration Routers, and Switches Strong knowledge of Windows Desktop & Server OS Networking (TCP/IP, DNS and DHCP) Backup software and disaster recovery technologies Expertise in VMware/Hyper-V The team have a presence on site and therefore the initial expectation is to be based in the office however once up to speed there will be flexibility to work from home 2-3 days a week if you wish. You will support users across the UK and enjoy a variation of technical challenges as well as occasional on site/face to face support with clients.

We are currently recruiting for a CAD Designer to join our client based in Suffolk as a land / waterscape designer. They are a successful contractor who have years of experience designing and constructing a range of water-based projects across the UK, from lakes and reservoirs to wetland creation, desilting existing lakes and constructing / restoring rivers. This role would suit a CAD Technician with a background in Landscape Architecture, Civil engineering, hydrology and an interest in waterscape design. Duties to include: CAD Technician / Designer Desktop acquisition of OS mapping and LIDAR data to prepare land surveys Produce CAD drawings and Civil 3D models in coordination with Project Managers Provide quantitative information based on designs Produce construction stage details Help develop company standard details Permitting Prepare range of planning and permitting documents and drawings Make submissions and produce required documentation or acquire information as required by consultees (typically ecology, archaeology, hydrology and structural engineers) Work through details of relevant permitting to achieve approval Further Development Working on the production of tender packs and tender applications, Assisting in the design and manufacture of water control features (pipe penetrations, penstocks, bridges and weirs etc) through preparation of CAD files which are loaded onto the CNC machine in the workshop. Essential Skills / Attributes Proficient at CAD Good literacy skills Good working knowledge of Microsoft Office Applications (Word, Excel etc) A rigorous attention to detail Self-motivation and ability to problem solve The ability to work both unsupervised and as part of a team, and the desire to make a positive contribution to the company. Good time and task management skills. An interest in landscape and waterscape construction / manufacturing techniques and the process of their installation. Driving licence They are looking for an individual with the skills and motivation to strategically build up and potentially manage a team of motivated, professional consultants that deliver a wide range of services to support and develop the business. Ideally you will have knowledge and experience in one of the following specialisms: Planning & permission, Council or Environment Agency permitting Environmental Management Hydrology Geomorphologist Ecology Biodiversity Net Gain Nutrient Neutrality

Our client is seeking a fieldEngineer with a driving licence and own car. This role involves traveling tosites with essential equipment and resolving technical issues and offers up to 30,000k per annum. Responsibilities: On-Site Support: Deliver and set up equipment, fix technical problems. Client Interaction: Provide excellent customer service and represent the company positively. Office Work: Prepare for jobs and configure devices when not on-site. Requirements: Driving License and Own Car Technical Skills: Experience with desktops, laptops, Office 365, printers, and network devices (Draytek, Netgear, Ubiquiti). Customer Focus: Positive attitude and problem-solving skills. Most of your time will be spenttraveling to client sites, with office work when not on the road. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Desktop Support Manager - Central London - 40,000 - 50,000 I am working with an exiting MSP that is expanding their team. They are looking for someone to manage a team of approximately 7 Engineers (1st-3rd Line) Role: Desktop Support Manager Salary: 40-50k Location: Near Monument Tube Station Working Model: Hybrid About the company: They are a fast growing specialist MSP with multiple new clients between Central London and North-West London so there is plenty of room to grow with the company! They offer a great package with: Discretionary Annual Bonus Private Health Care External and Internal Training Discretionary Annual Bonus Team Socials and Events And much more! Skills required: Experience managing a team of Engineers Setting SLA's/KPI's Meeting with C-Level Exec's Building a team 3rd/4th line level knowledge of (4 of the following): Active Directory Networking Windows Desktop Structured Cabling Veaam Back-ups Virtualisation This knowledge is needed as you will provide technical guidance for your team whilst also focusing on manging projects with clients and people management. If this sounds like a great fit for you then please apply now! Please send your CV to henry com or just click apply! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: Distributed Field Support Engineer Location: Southampton / Portsmouth Salary: D.O.E Interview Process: 2-stage process This is a fantastic opportunity for a IT Engineer to develop your career within a well established business offering career stability, progression along with other benefits Key Responsibilities Achieve KPI target of 5 visits/fix's per day. To repair diagnose and replace PC's, Laptops, Printers, Servers and retail equipment and associated peripherals. To perform desk side support to clients as requested. Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines. Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence. Be able to do customer rebuilds and configuration to desk. Will carry out AV repairs and Printer repairs. Will be able to carry out IMAC projects with little supervision. Act as mentor to Grades 1 through to 3 Engineers. Participate in 24/7 coverage via a rota system. Carry out any other reasonable request from your line management. Skills and Experience Knowledge of PC, Laptop, Printer & associated peripherals operation. Key Clients specific procedures. Trained in Desktop/Laptop/Printers and Servers. SC Clearance (or willingness to apply) is required. Excellent knowledge of common software products. Excellent customer facing skills.

Job Title: 2nd 3rd Line Technical Support Specialist Location: Swindon Hybrid Salary: DOE Employment Type: Full Time/Contract Key Responsibilities: - Provide 2nd and 3rd line support for SharePoint Online, SharePoint Server, and related technologies. - Troubleshoot and resolve issues across the M365 suite, including Teams, OneDrive, Exchange Online, and Power Platform. - Manage and maintain legacy HCL Domino Notes environments as needed. - Collaborate with end users and stakeholders to diagnose and resolve technical issues. - Monitor system performance and implement optimisations to enhance stability and user experience. - Participate in migrations, upgrades, and rollouts of SharePoint and other M365 products. - Document troubleshooting steps, solutions, and operational processes for future reference. - Stay current with updates, best practices, and innovations in M365 Desirable Skills: - Knowledge of PowerShell scripting for automation and configuration - Familiarity with SharePoint Framework (SPFx) and customisation - Certifications in Microsoft technologies (e.g., M365 Certified: Modern Desktop Administrator, Teams Administrator, or Security Administrator) would be an asset but not mandatory - Experience with ITIL processes or similar frameworks - Excellent communication skills - Problem-solving and critical thinking skills - Excellent team player What We Offer: - Competitive salary and benefits package - Hybrid working arrangements - Opportunities for professional development - A collaborative and inclusive work environment About Verelogic: The Verelogic Group, with over 30 years of experience, offers business support in technology and recruitment in the IT and engineering sectors. Verelogic IT Solutions focuses on building high-quality services for companies that want transformative ways to support more efficient business functions. We build, fix, and offer support on any IT-related issues and provide innovative solutions across data management, software migration, upgrades, cloud migrations, networking (firewall/security), infrastructure services (configuration/refresh/migration), and personalised bespoke application services . To apply, send your CV and Cover Letter to: (url removed)

Our client is seeking a fieldEngineer with a driving licence and own car. This role involves travelling tosites with essential equipment and resolving technical issues and offers up to £30,000k per annum. Responsibilities: On-Site Support: Deliver and set up equipment, fix technical problems. Client Interaction: Provide excellent customer service and represent the company positively. Office Work: Prepare for jobs and configure devices when not on-site. Requirements: Driving License and Own Car Technical Skills: Experience with desktops, laptops, Office 365, printers, and network devices (Draytek, Netgear, Ubiquiti). Customer Focus: Positive attitude and problem-solving skills. Most of your time will be spenttraveling to client sites, with office work when not on the road. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

EUC Support & Software Administrator ( L1 & L2) Location: Stevenage ( 4 days/week) We are recruiting an engineer to administer, monitor and support a set of End User Computing applications and DevOps tools like Atlassian tools (Jira, Confluence & Bitbucket), Software installations, User Access Management and other basic user support activities. Right candidate will get an opportunity for on-the-job training and learn new technologies. Role Requirements/Desired Skills: 1. Must have good problem-solving skills. 2. Excellent communication skills. 3. Resourcefulness and ability to work under pressure. 4. To work flexibly - recognizing that many duties require to be undertaken out with normal working hours to minimise disruption to end-users. 5. To establish and maintain good working relationships with, colleagues, end-users and other professionals (eg, suppliers and software developers). 6. The ability to work with minimal supervision 7. You will have an analytical mind and the ability to adapt 8. To work assiduously on a task until completion (or referral to third parties, where appropriate). 9. To use remote support tools to manage remote systems and desktops. 10. To set up new users' accounts, profiles, user grups and deal with password issues. 11. Diagnosing, troubleshooting and resolving software, hardware, and network issues as and when required. 12. Responsible for documenting systems and infrastructure configuration, install and configuration guides through wiki. 13. To respond to service incidents within the times specified in any Service Level Agreement (SLA). 14. To provide basic software training and advice to end-users 15. To maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously. 16. Some knowledge and/or experience of Monitor environments and ensure their maintenance (Issues with memory, disc space, certificates, licenses etc.) 17. Knowledge of one or more of the following tools is a plus(/not mandatory): 1. Linux 2. Apache Tomcat 3. PostgreSQL 4. Artifactory 5. Jenkins 6. Git 7. ClearCase & ClearQuest Requirements: To flourish in this role: 1. A graduate degree or Technical apprentice. 2. 1 or 2 years of experience. 3. Right to work in the UK. 4. British nationality is mandatory or able to attain SC Clearance