Network Support Engineer City of London (St. Paul s/Blackfriars) £55,000 - £65,000 Hybrid (2 days remote, 3 days in the office/at client sites) Permanent, full time Our client is a boutique MSP looking for a Network Support Engineer to act as 3rd line escalation point, and to perform systems maintenance for all their clients. The ideal candidate would have previous experience working in an MSP, a CCNP-level technical skillset, a proactive attitude in customer service; a genuine interest in quickly upskilling is essential. Technical Experience Previous corporate-level 3rd line networking support experience Excellent customer service including key stakeholder interactions Experience of creating quality support documentation Expert Knowledge and understanding of support best practices and procedures Previous MSP experience Desirable Qualifications and Technical Skills CCNP highly desirable FortiGate NSE4+ desirable Intermediate understanding of: Networking IPv4 / DHCP / DNS / Switches Enterprise Firewall technologies Enterprise WAN technologies Enterprise Network Management and Monitoring of packet capture technologies and tools Personal Competencies Excellent verbal and written communication skills Ability to learn new systems and technologies Ability to take in and retain information A methodical and analytical approach to problem-solving Highly organised Resourceful Good Attention to detail Dynamic self-sufficient individual who works well in team environment and on their own Calm and approachable attitude with ability to take ownership of issues and see them through Ability to understand and respond to changing business priorities The Role The successful candidate will perform systems maintenance for all their clients, gaining exposure to a wide range of system and technologies. This role also includes acting as an escalation point for the Service Desk for 3rd Line Support tickets, as well as supporting with dedicated internal or client projects. Engineers are part of an out-of-hours on-call rota to assist with escalations, generally one week per month. This is an excellent opportunity to join a nimble and agile company, gain exposure to a wide range of technologies and eventually progress into consultancy. Systems Management Identification of improvements to networking systems and infrastructure Hardware and firmware upgrades to networking infrastructure Monitoring of production networks and infrastructure RFCs writing and implementation Documentation maintenance and creation 3rd Line Support Troubleshooting of networking incidents and escalations Monitoring and fixing networking alerts Root cause analysis and of network trends reporting Major incident resolution Service requests, BAU firewall and network switch configuration Project Work Datacentre and client site deployments Submitting and executing change requests About the Company They are an award-winning small, busy, and growing IT MSP and consultancy based in the City of London. Their customers are SMEs within financial, utilities, and real estate services who value expert advice, system reliability and high-quality support that is a cut above the average. They are a friendly close-knit and supportive team of experts with a can-do attitude and a passion for what they do. Their technical team includes a team of capable Service Desk Analysts, a team of Engineers focussing on Infrastructure, Networking and Security, as well as an internal team of senior Consultants. They are an equal opportunity employer: they celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, they recognise the importance of helping employees to balance the responsibilities of their work and private lives. Benefits Annual bonus based on individual and company performance Pension scheme (up to 4% match) Additional day off on your birthday Training and relevant ongoing certification AXA Private Health Insurance including Dental, Optical, and Mental Health Discount Scheme with Perkbox Enhanced Sick Pay Employee Assistance Program with Health Assured Season Ticket Loan Cycle to Work Scheme Regular Staff Events Office Refreshments Click apply and upload your CV and answer 5 quick questions. They look forward to hearing from you.
Oct 03, 2024
Full time
Network Support Engineer City of London (St. Paul s/Blackfriars) £55,000 - £65,000 Hybrid (2 days remote, 3 days in the office/at client sites) Permanent, full time Our client is a boutique MSP looking for a Network Support Engineer to act as 3rd line escalation point, and to perform systems maintenance for all their clients. The ideal candidate would have previous experience working in an MSP, a CCNP-level technical skillset, a proactive attitude in customer service; a genuine interest in quickly upskilling is essential. Technical Experience Previous corporate-level 3rd line networking support experience Excellent customer service including key stakeholder interactions Experience of creating quality support documentation Expert Knowledge and understanding of support best practices and procedures Previous MSP experience Desirable Qualifications and Technical Skills CCNP highly desirable FortiGate NSE4+ desirable Intermediate understanding of: Networking IPv4 / DHCP / DNS / Switches Enterprise Firewall technologies Enterprise WAN technologies Enterprise Network Management and Monitoring of packet capture technologies and tools Personal Competencies Excellent verbal and written communication skills Ability to learn new systems and technologies Ability to take in and retain information A methodical and analytical approach to problem-solving Highly organised Resourceful Good Attention to detail Dynamic self-sufficient individual who works well in team environment and on their own Calm and approachable attitude with ability to take ownership of issues and see them through Ability to understand and respond to changing business priorities The Role The successful candidate will perform systems maintenance for all their clients, gaining exposure to a wide range of system and technologies. This role also includes acting as an escalation point for the Service Desk for 3rd Line Support tickets, as well as supporting with dedicated internal or client projects. Engineers are part of an out-of-hours on-call rota to assist with escalations, generally one week per month. This is an excellent opportunity to join a nimble and agile company, gain exposure to a wide range of technologies and eventually progress into consultancy. Systems Management Identification of improvements to networking systems and infrastructure Hardware and firmware upgrades to networking infrastructure Monitoring of production networks and infrastructure RFCs writing and implementation Documentation maintenance and creation 3rd Line Support Troubleshooting of networking incidents and escalations Monitoring and fixing networking alerts Root cause analysis and of network trends reporting Major incident resolution Service requests, BAU firewall and network switch configuration Project Work Datacentre and client site deployments Submitting and executing change requests About the Company They are an award-winning small, busy, and growing IT MSP and consultancy based in the City of London. Their customers are SMEs within financial, utilities, and real estate services who value expert advice, system reliability and high-quality support that is a cut above the average. They are a friendly close-knit and supportive team of experts with a can-do attitude and a passion for what they do. Their technical team includes a team of capable Service Desk Analysts, a team of Engineers focussing on Infrastructure, Networking and Security, as well as an internal team of senior Consultants. They are an equal opportunity employer: they celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, they recognise the importance of helping employees to balance the responsibilities of their work and private lives. Benefits Annual bonus based on individual and company performance Pension scheme (up to 4% match) Additional day off on your birthday Training and relevant ongoing certification AXA Private Health Insurance including Dental, Optical, and Mental Health Discount Scheme with Perkbox Enhanced Sick Pay Employee Assistance Program with Health Assured Season Ticket Loan Cycle to Work Scheme Regular Staff Events Office Refreshments Click apply and upload your CV and answer 5 quick questions. They look forward to hearing from you.
Excited to grow your career? Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL. About the role We're looking for an experienced Change & Release Manager to ensure change is delivered successfully and safely considering all the potential impacts to colleagues and clients. Ensuring effective policies are in place and adhered to, responsible for efficient handling, scheduling and deployment of all change and release. Minimising the impact of change & ensuring the stability of our platform and services. What you'll be doing Manage the overall release strategy and CI/CD pipelines for the platform Ensuring all control gates have been passed prior to a change being implemented. Managing change risk by implementing and utilising a robust change management framework Ensure Change & Release processes and policies are in place, regularly reviewed and being followed Ensuring we have complete records of all changes to the environment Point of contact for key stakeholders regarding updates or guidance in relation to Change Management Partners closely with Incident & Problem Manager. Works across IT and outside of IT, developing a clear understanding of business areas and how IT services support them. Understanding how Changes to systems will affect teams and business services Establish, maintain and maximise working relationships with all Technology teams and key stakeholders across HL. Ensure we are continually improving and delivering excellent release management discipline along with actively identifying and implementing continual improvement of the change & release processes to reduce the business impact of IT Service interruption Line manager responsibilities for Change & Release Analysts About you Experience of CI/CD pipeline, integrated into Change Management process Cloud deployment experience Experience working in a DevOps organisation Experience and working knowledge of Software Development Lifecycle Experience managing a Change & Release Management team Experience of introducing Change Management processes ITIL qualification essential A Change Management qualification is desirable Excellent interpersonal skills Able to work under pressure and to tight time scales Methodical approach with good attention to detail Interview process 2 Stage Interview Process Working Schedule 37.5 hours per week Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus & annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure time Option to purchase an additional 5 days holiday per year Flexible working options available, including hybrid working Pension scheme up to 11% employer contribution Sharesave scheme - have a real stake in HL's future Income Protection & Life insurance (4 x salary core level of cover) Health care cash plans - including optical, dental, and out patientcare and an Employee Assistance Programme Gympass - gym memberships and wellbeing apps available Variety of travel to work schemes with free bike storage and shower facilities An inhouse barista serving subsidised coffee and snacks Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year) LifeWorks Discounts on services, restaurants and retailers up to 30 days depending on role level & increasing with length of service We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
Dec 19, 2022
Full time
Excited to grow your career? Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL. About the role We're looking for an experienced Change & Release Manager to ensure change is delivered successfully and safely considering all the potential impacts to colleagues and clients. Ensuring effective policies are in place and adhered to, responsible for efficient handling, scheduling and deployment of all change and release. Minimising the impact of change & ensuring the stability of our platform and services. What you'll be doing Manage the overall release strategy and CI/CD pipelines for the platform Ensuring all control gates have been passed prior to a change being implemented. Managing change risk by implementing and utilising a robust change management framework Ensure Change & Release processes and policies are in place, regularly reviewed and being followed Ensuring we have complete records of all changes to the environment Point of contact for key stakeholders regarding updates or guidance in relation to Change Management Partners closely with Incident & Problem Manager. Works across IT and outside of IT, developing a clear understanding of business areas and how IT services support them. Understanding how Changes to systems will affect teams and business services Establish, maintain and maximise working relationships with all Technology teams and key stakeholders across HL. Ensure we are continually improving and delivering excellent release management discipline along with actively identifying and implementing continual improvement of the change & release processes to reduce the business impact of IT Service interruption Line manager responsibilities for Change & Release Analysts About you Experience of CI/CD pipeline, integrated into Change Management process Cloud deployment experience Experience working in a DevOps organisation Experience and working knowledge of Software Development Lifecycle Experience managing a Change & Release Management team Experience of introducing Change Management processes ITIL qualification essential A Change Management qualification is desirable Excellent interpersonal skills Able to work under pressure and to tight time scales Methodical approach with good attention to detail Interview process 2 Stage Interview Process Working Schedule 37.5 hours per week Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus & annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure time Option to purchase an additional 5 days holiday per year Flexible working options available, including hybrid working Pension scheme up to 11% employer contribution Sharesave scheme - have a real stake in HL's future Income Protection & Life insurance (4 x salary core level of cover) Health care cash plans - including optical, dental, and out patientcare and an Employee Assistance Programme Gympass - gym memberships and wellbeing apps available Variety of travel to work schemes with free bike storage and shower facilities An inhouse barista serving subsidised coffee and snacks Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year) LifeWorks Discounts on services, restaurants and retailers up to 30 days depending on role level & increasing with length of service We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
Security Engineering Analyst London (EC2R), Staines (TW18), Salford (M50), Brighton (BN1), Leeds (LS5) Flexible / Hybrid working options Permanent Up to £36,600 + fantastic benefits Full time 37.5 hours p/w Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way. Role Overview The role will be to be responsible for defining, delivering and supporting the enterprise security architecture and controls, ensuring the operational status of tools and systems used by the Security Operations and CSIRT. What you'll do: Be responsible for the security tools and services allocated to you. Investigate and resolve complex and high-priority incidents. Aid in the development of security standards and best practices and implement controls to help meet them. Develop playbooks, policies, custom rulesets, tool tuning and whitelisting to improve our security maturity. Help to develop our strategies to respond to and recover from security incidents and breaches What you'll bring: The ideal candidate would have a varied IT career. Whether that be in an End-User Computing, Hosting or Networks discipline, or all three. A good working knowledge of cloud-based technologies is a distinct advantage. (Azure, AWS) Experience of Security Monitoring tools. Experience of Vulnerability Management tools You are confident of your technical expertise and can present themselves as a technical authority Experience of any of the following tools is a distinct advantage: Proxy Tools SIEM Tools Microsoft toolsets Email Gateways Firewalls Proxy Servers AAD Scripting Skills Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Security Engineering Analyst, you'll be eligible for: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Time Type: Full time
Dec 19, 2022
Full time
Security Engineering Analyst London (EC2R), Staines (TW18), Salford (M50), Brighton (BN1), Leeds (LS5) Flexible / Hybrid working options Permanent Up to £36,600 + fantastic benefits Full time 37.5 hours p/w Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way. Role Overview The role will be to be responsible for defining, delivering and supporting the enterprise security architecture and controls, ensuring the operational status of tools and systems used by the Security Operations and CSIRT. What you'll do: Be responsible for the security tools and services allocated to you. Investigate and resolve complex and high-priority incidents. Aid in the development of security standards and best practices and implement controls to help meet them. Develop playbooks, policies, custom rulesets, tool tuning and whitelisting to improve our security maturity. Help to develop our strategies to respond to and recover from security incidents and breaches What you'll bring: The ideal candidate would have a varied IT career. Whether that be in an End-User Computing, Hosting or Networks discipline, or all three. A good working knowledge of cloud-based technologies is a distinct advantage. (Azure, AWS) Experience of Security Monitoring tools. Experience of Vulnerability Management tools You are confident of your technical expertise and can present themselves as a technical authority Experience of any of the following tools is a distinct advantage: Proxy Tools SIEM Tools Microsoft toolsets Email Gateways Firewalls Proxy Servers AAD Scripting Skills Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Security Engineering Analyst, you'll be eligible for: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Time Type: Full time
CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS: If you currently work for Brown-Forman, please apply by clicking the Careers icon on the Workday portal. For best results, use Google Chrome to view this page. Who is Brown-Forman? For more than 150 years, Brown-Forman Corporation has enriched the experience of life by responsibly building fine quality beverage alcohol brands, including Jack Daniel's Tennessee Whiskey, Jack Daniel's Tennessee RTDs, Jack Daniel's Tennessee Honey, Jack Daniel's Tennessee Fire, Jack Daniel's Tennessee Apple, Gentleman Jack, Jack Daniel's Single Barrel, Woodford Reserve, Old Forester, Coopers' Craft, The GlenDronach, Benriach, Glenglassaugh, Slane, Herradura, el Jimador, New Mix, Korbel, Sonoma-Cutrer, Finlandia, Chambord, Fords Gin, and Gin Mare. Brown-Forman's brands are supported by approximately 5,200 employees and sold in more than 170 countries worldwide. Meaningful Work From Day One The scope of this position covers business systems and process improvement for Brown-Forman in the Plan-to-Produce and Procure-to-Pay processes. This includes processes for forecasting, material and production planning and scheduling, cost control, procurement, shop floor control, subcontracting, quality control, inventory/batch management, inventory valuation, warehousing, shipping, regulatory reporting, etc. This person will serve as the liaison between IT and the user community to provide support and work closely with cross-functional team members to resolve business process issues, and lead, manage and/or participate in multiple division level projects/assignments with typically high degree of complexity and change management components. Lead virtual project teams consisting of various cross-functional roles and consultants. Provide excellent on-going system and client support. The location is flexible across Europe. What You Can Expect Research, analyze, design, identify and facilitate process improvements. Make solution recommendations to the business units and process owners. Implement new functionality and improvements for business processes utilizing integrated system technologies (e.g., SAP ERP, SAP SCM, EtQ, eMaint) where appropriate. Provide second level support for global production operations to resolve reported incidents, advise users in the proper use of the system, and implement approved upgrades, enhancements, and project requests. Project management, process analysis, systems design, documentation, applications support, configuration, and training. Simultaneously lead, manage and/or participate in enterprise-wide projects/assignments with high degree of complexity and change management components. Follow IT PMO project methodology, responsible for all aspects of project lifecycle management and the coordination of resources across various IT functions and within the business operating units. Act as the primary liaison to key business clients and technology resources, coordinating requirements definition for multiple strategic finance and related initiatives. Directly interface/Collaborate/Partner with process owners and super users in the development of business requirements. Report strategic project outcomes and status to IT Leadership. Serve as in-house expert on enterprise-wide technologies (e.g., SAP S/4HANA and integration with SAP and non-SAP cross-application modules, Salesforce, Coupa, and other applications in use by the production operations), business processes and end-user information delivery tools. Responsible for creation and maintenance of Business Scenarios, Business Process Procedures, Testing, and Quality Assurance documents related to production system changes. Establish and enforce standardization of business processes and technologies within Information Technology and among operating unit super users. Responsible for identifying, training, and supporting a network of super users across the enterprise. Train other IT team members in related technologies and processes, serving as the IT expert. Investigate and solve problems by documenting solutions and transferring key knowledge to business users as well as within IT. What You Bring to the Table Bachelor's Degree in Computer Science, Information Technology, or another related field. 7+ years of relevant work experience in IT applications. 2+ years of experience in configuring SAP ERP systems in the Production and Supply Chain area. Proven ability to quickly learn existing Business Processes and combine knowledge from multiple disciplines (e.g., SAP capability, Standard industry best practice) to produce an optimal business solution. Demonstrated ability to lead, manage and implement multiple enterprise-wide level projects with high degree of complexity. Experience with the core functions of SAP Production and Logistics. Ability to lead, manage, design, structure, and facilitate multiple concurrent workshops and presentations that are effective and valued by the Business Partners. What You Can Add to the Team Master's degree in business (MBA) or related field. Certified project manager (PMP). Coupa, Salesforce, etc. integrations with SAP. Experience leading change by implementing enterprise-wide business planning and processing applications, and knowledge of integration points with SAP application areas such as SD, MM, PP, FI/CO, BW, etc. and integration with non-SAP applications like Coupa, Salesforce, OneSource, Concur, etc.) Experience with content management, digital asset management, and document imaging applications. What Makes You Unique Expert in SAP PP (Production Planning), MM (Materials Management), WM (Warehouse Management), QM (Quality Management), BM (Batch Management). Familiarity with SAP SD (Sales and Distribution), LE (Logistics Execution), CO Product Costing, and ML (Material Ledger). Extremely flexible and open to collaboration and to adopting new ideas to resolve complex business problems. Possess the skills to initiate, evaluate, develop, defend, and influence users on adoption of solid, actionable recommendations. Ability to lead, manage and participate in multiple division level projects/assignments with typically high degree of complexity and change management components. Be an in-house expert for project teams consisting of various cross-functional roles and consultants. Provide excellent on-going system and client support. Nothing Better in the Market Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce. In Brown-Forman UK, some highlights of the competitive benefits we offer include, but are not limited to, medical/dental insurance, hybrid-working options, product allowance and gym membership; along with global career opportunities. To find out more about what it's like to work at Brown-Forman UK, please visit our LinkedIn Life Page. We look forward to meeting you soon! Requisition Type: Employee Management Level: Professional Global Job Level: P6 Number of Openings Available: 1
Dec 17, 2022
Full time
CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS: If you currently work for Brown-Forman, please apply by clicking the Careers icon on the Workday portal. For best results, use Google Chrome to view this page. Who is Brown-Forman? For more than 150 years, Brown-Forman Corporation has enriched the experience of life by responsibly building fine quality beverage alcohol brands, including Jack Daniel's Tennessee Whiskey, Jack Daniel's Tennessee RTDs, Jack Daniel's Tennessee Honey, Jack Daniel's Tennessee Fire, Jack Daniel's Tennessee Apple, Gentleman Jack, Jack Daniel's Single Barrel, Woodford Reserve, Old Forester, Coopers' Craft, The GlenDronach, Benriach, Glenglassaugh, Slane, Herradura, el Jimador, New Mix, Korbel, Sonoma-Cutrer, Finlandia, Chambord, Fords Gin, and Gin Mare. Brown-Forman's brands are supported by approximately 5,200 employees and sold in more than 170 countries worldwide. Meaningful Work From Day One The scope of this position covers business systems and process improvement for Brown-Forman in the Plan-to-Produce and Procure-to-Pay processes. This includes processes for forecasting, material and production planning and scheduling, cost control, procurement, shop floor control, subcontracting, quality control, inventory/batch management, inventory valuation, warehousing, shipping, regulatory reporting, etc. This person will serve as the liaison between IT and the user community to provide support and work closely with cross-functional team members to resolve business process issues, and lead, manage and/or participate in multiple division level projects/assignments with typically high degree of complexity and change management components. Lead virtual project teams consisting of various cross-functional roles and consultants. Provide excellent on-going system and client support. The location is flexible across Europe. What You Can Expect Research, analyze, design, identify and facilitate process improvements. Make solution recommendations to the business units and process owners. Implement new functionality and improvements for business processes utilizing integrated system technologies (e.g., SAP ERP, SAP SCM, EtQ, eMaint) where appropriate. Provide second level support for global production operations to resolve reported incidents, advise users in the proper use of the system, and implement approved upgrades, enhancements, and project requests. Project management, process analysis, systems design, documentation, applications support, configuration, and training. Simultaneously lead, manage and/or participate in enterprise-wide projects/assignments with high degree of complexity and change management components. Follow IT PMO project methodology, responsible for all aspects of project lifecycle management and the coordination of resources across various IT functions and within the business operating units. Act as the primary liaison to key business clients and technology resources, coordinating requirements definition for multiple strategic finance and related initiatives. Directly interface/Collaborate/Partner with process owners and super users in the development of business requirements. Report strategic project outcomes and status to IT Leadership. Serve as in-house expert on enterprise-wide technologies (e.g., SAP S/4HANA and integration with SAP and non-SAP cross-application modules, Salesforce, Coupa, and other applications in use by the production operations), business processes and end-user information delivery tools. Responsible for creation and maintenance of Business Scenarios, Business Process Procedures, Testing, and Quality Assurance documents related to production system changes. Establish and enforce standardization of business processes and technologies within Information Technology and among operating unit super users. Responsible for identifying, training, and supporting a network of super users across the enterprise. Train other IT team members in related technologies and processes, serving as the IT expert. Investigate and solve problems by documenting solutions and transferring key knowledge to business users as well as within IT. What You Bring to the Table Bachelor's Degree in Computer Science, Information Technology, or another related field. 7+ years of relevant work experience in IT applications. 2+ years of experience in configuring SAP ERP systems in the Production and Supply Chain area. Proven ability to quickly learn existing Business Processes and combine knowledge from multiple disciplines (e.g., SAP capability, Standard industry best practice) to produce an optimal business solution. Demonstrated ability to lead, manage and implement multiple enterprise-wide level projects with high degree of complexity. Experience with the core functions of SAP Production and Logistics. Ability to lead, manage, design, structure, and facilitate multiple concurrent workshops and presentations that are effective and valued by the Business Partners. What You Can Add to the Team Master's degree in business (MBA) or related field. Certified project manager (PMP). Coupa, Salesforce, etc. integrations with SAP. Experience leading change by implementing enterprise-wide business planning and processing applications, and knowledge of integration points with SAP application areas such as SD, MM, PP, FI/CO, BW, etc. and integration with non-SAP applications like Coupa, Salesforce, OneSource, Concur, etc.) Experience with content management, digital asset management, and document imaging applications. What Makes You Unique Expert in SAP PP (Production Planning), MM (Materials Management), WM (Warehouse Management), QM (Quality Management), BM (Batch Management). Familiarity with SAP SD (Sales and Distribution), LE (Logistics Execution), CO Product Costing, and ML (Material Ledger). Extremely flexible and open to collaboration and to adopting new ideas to resolve complex business problems. Possess the skills to initiate, evaluate, develop, defend, and influence users on adoption of solid, actionable recommendations. Ability to lead, manage and participate in multiple division level projects/assignments with typically high degree of complexity and change management components. Be an in-house expert for project teams consisting of various cross-functional roles and consultants. Provide excellent on-going system and client support. Nothing Better in the Market Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce. In Brown-Forman UK, some highlights of the competitive benefits we offer include, but are not limited to, medical/dental insurance, hybrid-working options, product allowance and gym membership; along with global career opportunities. To find out more about what it's like to work at Brown-Forman UK, please visit our LinkedIn Life Page. We look forward to meeting you soon! Requisition Type: Employee Management Level: Professional Global Job Level: P6 Number of Openings Available: 1
Are you passionate about working with cutting-edge technology and self-motivated to find innovative solutions to complex challenges as part of a team who help keep the UK safe? Join BAE Systems as a Scrum Master. As a Scrum Master within a Software Engineering team, you'll be working with our National Security Customers to build and run systems that support their core mission capabilities. You'll work as part of empowered, autonomous DevOps teams with regular contact with end-users to flexibly and efficiently understand, design, develop, deploy and maintain applications and services. You'll be encouraged to identify new ways of solving problems and get to work in a range of different teams across our customer organisations. You will work in a small team given as much ownership and responsibility as you have the appetite for but part of a much bigger Engineering community to give you the support you need to grow in your career. We fully embrace DevOps ways of working in our teams, and build a very broad range of capabilities for our customers. We therefore value scrum team members who enjoy playing a role in the full delivery lifecycle and are flexible to learn and pick up new approaches. You'll be playing a role in identifying the right behaviours, best practices and development methodologies to use for the job and be supported with training as needed through access to services such as Pluralsight. Not only will your team be directly making a huge impact upon the systems you work on, you'll be doing it for an organisation who makes a huge impact to the security of the UK. About you You will have experience in many of the following: Leadership roles or responsibilities - either delivery or technically focussed - within a professional software, systems or service team Championing Scrum and agile principles within a team Knowledge of the software lifecycle and how to apply agile methodologies to large projects Coaching and mentoring junior software developers, setting an example for them and identifying areas for improvement and training Facilitating team meetings, helping to draw thoughts and ideas from all team members Task and knowledge management tools such as Confluence, JIRA and Trello Continually looking for process improvements Bringing enthusiasm and fun to your work! It would be great if you also had experience in some of these, but if not we'll help you with them: A Scrum certification such as PSM or CSM A scaled agile framework certification such as SAFe or Project management, including identifying and reporting on risks, issues and dependencies Service management, for example responding to incidents or outages, using problem solving skills and coordinating with multiple people or teams. Change management, including working with other teams and end users to make new feature deployments on live services more transparent, reducing risk Experience with software development or design Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will need to be eligible for this and willing to go through the process. How we will support you Work-life balance is important; you can work around core hours with flexible and part-time working, and many of our roles include hybrid working enabling a mix of working from home and in the office You'll get 25 days holiday a year and the option to buy/sell and carry over from the year before Our flexible benefits package includes private medical and dental insurance, a competitive pension scheme, cycle to work scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You'll be part of our company bonus scheme You are welcome to join any/all of our Diversity and Support groups. These groups cover everything from gender diversity to mental health and wellbeing. About our team Our people are what differentiates us, they are resourceful, innovative and dedicated. We have a mix of generalists and specialists and recognise that this diversity contributes to our success. We recognise the benefits of forming teams from a mix of disciplines, which allows us to come up with cutting edge, high quality solutions. Our breadth of work across the Public Sector provides diverse opportunities for our people to develop their careers in new areas of expertise and with new clients. You'll be part of a big company, but we try to create a culture that feels like a small one. The work will stretch you and be challenging, but we encourage a healthy work-life balance. Most of all, we know teams who work well together also perform well. We'll do everything we can to ensure you have fun at work, and in social activities outside of it whether that's virtually or in person, as conditions allow. You will be joining our National Security business which is the largest area within our UK business. Our mission is to be the most trusted partner for our National Security clients in delivery of their core mission. At the end of 2020 we had over 700 employees working across our security and law enforcement customers. This year, we are looking to build on our success and grow even further by recruiting over 100 new members to our team. We have a rich history of working within National Security. In fact, we have over 40 years' experience of delivering advice and solutions to our customers in this sector, supporting them in carrying out their vital missions. More about BAE Systems You will work for a division of BAE Systems who helps nations, governments and businesses around the world defend themselves against cyber crime, reduce their risk in the connected world, comply with regulation, and transform their operations. We're a consultancy and products business and employ smart, motivated individuals who work together across a range of projects and products. You'll get to work on a variety of different systems for different customers throughout your career with us. We're passionate about Diversity and Inclusion in our workforce and the people you'll work with will reflect this. We employ over 4,000 people across 18 countries in the Americas, APAC, UK and EMEA For more information please visit our website: Help us secure a connected world. Apply now and be inspired. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.
Nov 27, 2022
Full time
Are you passionate about working with cutting-edge technology and self-motivated to find innovative solutions to complex challenges as part of a team who help keep the UK safe? Join BAE Systems as a Scrum Master. As a Scrum Master within a Software Engineering team, you'll be working with our National Security Customers to build and run systems that support their core mission capabilities. You'll work as part of empowered, autonomous DevOps teams with regular contact with end-users to flexibly and efficiently understand, design, develop, deploy and maintain applications and services. You'll be encouraged to identify new ways of solving problems and get to work in a range of different teams across our customer organisations. You will work in a small team given as much ownership and responsibility as you have the appetite for but part of a much bigger Engineering community to give you the support you need to grow in your career. We fully embrace DevOps ways of working in our teams, and build a very broad range of capabilities for our customers. We therefore value scrum team members who enjoy playing a role in the full delivery lifecycle and are flexible to learn and pick up new approaches. You'll be playing a role in identifying the right behaviours, best practices and development methodologies to use for the job and be supported with training as needed through access to services such as Pluralsight. Not only will your team be directly making a huge impact upon the systems you work on, you'll be doing it for an organisation who makes a huge impact to the security of the UK. About you You will have experience in many of the following: Leadership roles or responsibilities - either delivery or technically focussed - within a professional software, systems or service team Championing Scrum and agile principles within a team Knowledge of the software lifecycle and how to apply agile methodologies to large projects Coaching and mentoring junior software developers, setting an example for them and identifying areas for improvement and training Facilitating team meetings, helping to draw thoughts and ideas from all team members Task and knowledge management tools such as Confluence, JIRA and Trello Continually looking for process improvements Bringing enthusiasm and fun to your work! It would be great if you also had experience in some of these, but if not we'll help you with them: A Scrum certification such as PSM or CSM A scaled agile framework certification such as SAFe or Project management, including identifying and reporting on risks, issues and dependencies Service management, for example responding to incidents or outages, using problem solving skills and coordinating with multiple people or teams. Change management, including working with other teams and end users to make new feature deployments on live services more transparent, reducing risk Experience with software development or design Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will need to be eligible for this and willing to go through the process. How we will support you Work-life balance is important; you can work around core hours with flexible and part-time working, and many of our roles include hybrid working enabling a mix of working from home and in the office You'll get 25 days holiday a year and the option to buy/sell and carry over from the year before Our flexible benefits package includes private medical and dental insurance, a competitive pension scheme, cycle to work scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You'll be part of our company bonus scheme You are welcome to join any/all of our Diversity and Support groups. These groups cover everything from gender diversity to mental health and wellbeing. About our team Our people are what differentiates us, they are resourceful, innovative and dedicated. We have a mix of generalists and specialists and recognise that this diversity contributes to our success. We recognise the benefits of forming teams from a mix of disciplines, which allows us to come up with cutting edge, high quality solutions. Our breadth of work across the Public Sector provides diverse opportunities for our people to develop their careers in new areas of expertise and with new clients. You'll be part of a big company, but we try to create a culture that feels like a small one. The work will stretch you and be challenging, but we encourage a healthy work-life balance. Most of all, we know teams who work well together also perform well. We'll do everything we can to ensure you have fun at work, and in social activities outside of it whether that's virtually or in person, as conditions allow. You will be joining our National Security business which is the largest area within our UK business. Our mission is to be the most trusted partner for our National Security clients in delivery of their core mission. At the end of 2020 we had over 700 employees working across our security and law enforcement customers. This year, we are looking to build on our success and grow even further by recruiting over 100 new members to our team. We have a rich history of working within National Security. In fact, we have over 40 years' experience of delivering advice and solutions to our customers in this sector, supporting them in carrying out their vital missions. More about BAE Systems You will work for a division of BAE Systems who helps nations, governments and businesses around the world defend themselves against cyber crime, reduce their risk in the connected world, comply with regulation, and transform their operations. We're a consultancy and products business and employ smart, motivated individuals who work together across a range of projects and products. You'll get to work on a variety of different systems for different customers throughout your career with us. We're passionate about Diversity and Inclusion in our workforce and the people you'll work with will reflect this. We employ over 4,000 people across 18 countries in the Americas, APAC, UK and EMEA For more information please visit our website: Help us secure a connected world. Apply now and be inspired. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.
Application Support Manager City of London/Hybrid £70k plus bonus plus benefits ITSM, Application, Support Application Support Manager is required by vibrant and high grown City based Insurance organisation. This role will be responsible for coordinating day to day application and service support through managing and leading a technically proficient, customer service focused Support team. You will lead and manage a team of support analysts responsible for resolving and fulfilling Back Office systems and application incidents and requests through Service Management tools and processes. You will be pro-active in carrying out system maintenance and continuous improvement strategies, and at times be required to assist in the application and system testing function as requested. Hybrid working will look like 3 days in the office and 2 days remote. Key Responsibilities: Lead and manage the support team staff and processes in the day-to-day delivery of IT Applications, and supporting services, utilising internal and offsite support resources and capabilities Ensure the quality and delivery of service delivers on time, are in line with agreed service levels and processes, and meets business expectations. Analysing and managing complex support issues and escalating to senior IT staff when required. Own major issues from initial report to resolution, communicating with IT Senior Management and Customers regularly regarding issue status. Ensure support resources work on appropriate priorities and coordinate effectively through regular meetings, stand-up planning sessions and conferences with other DUAL analysis, development and support teams as required. Examine complex problems, working with other IT and business resources to determine root-cause analysis, identifying the severity and impact, and proposing resolutions to stop these happening again. Produce daily, weekly and monthly reports and updates on service delivery. Work with the IT Service Manager to prioritise work, manage changes and implement processes to improve the day to day running of IT services. Manage System and application changes and releases, whilst also assessing impact, risks and value of these. Ensure systems and applications are stable and fully functional after any system application change or release has taken place. Liaise with Business users, analysts and system developers, when requested to carry out any systems or application testing. Working with and contributing to the IT leadership team and IT strategy. Liaise with vendors as required to undertake duties in your role. Key Requirements: Previous experience in an Application Support Manager position or similar Team leadership, coordination and prioritisation skills. Strong understanding of ITSM processes. Ability to confidently engage with senior business representatives. Solid understanding of application development life cycles and methodologies. Experience in delivering exceptional, customer focused and service driven support. Ability to effectively analyse and resolve complex system problems. Ability to successfully coordinate team member's priorities and tasks. Experience of working in a rapidly changing IT environment. Commercial experience in testing web or Back Office applications is desirable but not required. Experience in Insurance is not essential, however a plus. For a full consultation on this role please email your CV to Arc IT Recruitment.
Sep 24, 2022
Full time
Application Support Manager City of London/Hybrid £70k plus bonus plus benefits ITSM, Application, Support Application Support Manager is required by vibrant and high grown City based Insurance organisation. This role will be responsible for coordinating day to day application and service support through managing and leading a technically proficient, customer service focused Support team. You will lead and manage a team of support analysts responsible for resolving and fulfilling Back Office systems and application incidents and requests through Service Management tools and processes. You will be pro-active in carrying out system maintenance and continuous improvement strategies, and at times be required to assist in the application and system testing function as requested. Hybrid working will look like 3 days in the office and 2 days remote. Key Responsibilities: Lead and manage the support team staff and processes in the day-to-day delivery of IT Applications, and supporting services, utilising internal and offsite support resources and capabilities Ensure the quality and delivery of service delivers on time, are in line with agreed service levels and processes, and meets business expectations. Analysing and managing complex support issues and escalating to senior IT staff when required. Own major issues from initial report to resolution, communicating with IT Senior Management and Customers regularly regarding issue status. Ensure support resources work on appropriate priorities and coordinate effectively through regular meetings, stand-up planning sessions and conferences with other DUAL analysis, development and support teams as required. Examine complex problems, working with other IT and business resources to determine root-cause analysis, identifying the severity and impact, and proposing resolutions to stop these happening again. Produce daily, weekly and monthly reports and updates on service delivery. Work with the IT Service Manager to prioritise work, manage changes and implement processes to improve the day to day running of IT services. Manage System and application changes and releases, whilst also assessing impact, risks and value of these. Ensure systems and applications are stable and fully functional after any system application change or release has taken place. Liaise with Business users, analysts and system developers, when requested to carry out any systems or application testing. Working with and contributing to the IT leadership team and IT strategy. Liaise with vendors as required to undertake duties in your role. Key Requirements: Previous experience in an Application Support Manager position or similar Team leadership, coordination and prioritisation skills. Strong understanding of ITSM processes. Ability to confidently engage with senior business representatives. Solid understanding of application development life cycles and methodologies. Experience in delivering exceptional, customer focused and service driven support. Ability to effectively analyse and resolve complex system problems. Ability to successfully coordinate team member's priorities and tasks. Experience of working in a rapidly changing IT environment. Commercial experience in testing web or Back Office applications is desirable but not required. Experience in Insurance is not essential, however a plus. For a full consultation on this role please email your CV to Arc IT Recruitment.
Are you passionate about working with cutting-edge technology and self-motivated to find innovative solutions to complex challenges as part of a team who help keep the UK safe? Join BAE Systems as a Scrum Master. As a Scrum Master within a Software Engineering team, you'll be working with our National Security Customers to build and run systems that support their core mission capabilities. You'll work as part of empowered, autonomous DevOps teams with regular contact with end-users to flexibly and efficiently understand, design, develop, deploy and maintain applications and services. You'll be encouraged to identify new ways of solving problems and get to work in a range of different teams across our customer organisations. You will work in a small team given as much ownership and responsibility as you have the appetite for but part of a much bigger Engineering community to give you the support you need to grow in your career. We fully embrace DevOps ways of working in our teams, and build a very broad range of capabilities for our customers. We therefore value scrum team members who enjoy playing a role in the full delivery lifecycle and are flexible to learn and pick up new approaches. You'll be playing a role in identifying the right behaviours, best practices and development methodologies to use for the job and be supported with training as needed through access to services such as Pluralsight. Not only will your team be directly making a huge impact upon the systems you work on, you'll be doing it for an organisation who makes a huge impact to the security of the UK. About you You will have experience in many of the following: Leadership roles or responsibilities - either delivery or technically focussed - within a professional software, systems or service team Championing Scrum and agile principles within a team Knowledge of the software lifecycle and how to apply agile methodologies to large projects Coaching and mentoring junior software developers, setting an example for them and identifying areas for improvement and training Facilitating team meetings, helping to draw thoughts and ideas from all team members Task and knowledge management tools such as Confluence, JIRA and Trello Continually looking for process improvements Bringing enthusiasm and fun to your work! It would be great if you also had experience in some of these, but if not we'll help you with them: A Scrum certification such as PSM or CSM A scaled agile framework certification such as SAFe or Project management, including identifying and reporting on risks, issues and dependencies Service management, for example responding to incidents or outages, using problem solving skills and coordinating with multiple people or teams. Change management, including working with other teams and end users to make new feature deployments on live services more transparent, reducing risk Experience with software development or design Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will need to be eligible for this and willing to go through the process. How we will support you Work-life balance is important; you can work around core hours with flexible and part-time working, and many of our roles include hybrid working enabling a mix of working from home and in the office You'll get 25 days holiday a year and the option to buy/sell and carry over from the year before Our flexible benefits package includes private medical and dental insurance, a competitive pension scheme, cycle to work scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You'll be part of our company bonus scheme You are welcome to join any/all of our Diversity and Support groups. These groups cover everything from gender diversity to mental health and wellbeing. About our team Our people are what differentiates us, they are resourceful, innovative and dedicated. We have a mix of generalists and specialists and recognise that this diversity contributes to our success. We recognise the benefits of forming teams from a mix of disciplines, which allows us to come up with cutting edge, high quality solutions. Our breadth of work across the Public Sector provides diverse opportunities for our people to develop their careers in new areas of expertise and with new clients. You'll be part of a big company, but we try to create a culture that feels like a small one. The work will stretch you and be challenging, but we encourage a healthy work-life balance. Most of all, we know teams who work well together also perform well. We'll do everything we can to ensure you have fun at work, and in social activities outside of it whether that's virtually or in person, as conditions allow. You will be joining our National Security business which is the largest area within our UK business. Our mission is to be the most trusted partner for our National Security clients in delivery of their core mission. At the end of 2020 we had over 700 employees working across our security and law enforcement customers. This year, we are looking to build on our success and grow even further by recruiting over 100 new members to our team. We have a rich history of working within National Security. In fact, we have over 40 years' experience of delivering advice and solutions to our customers in this sector, supporting them in carrying out their vital missions. More about BAE Systems You will work for a division of BAE Systems who helps nations, governments and businesses around the world defend themselves against cyber crime, reduce their risk in the connected world, comply with regulation, and transform their operations. We're a consultancy and products business and employ smart, motivated individuals who work together across a range of projects and products. You'll get to work on a variety of different systems for different customers throughout your career with us. We're passionate about Diversity and Inclusion in our workforce and the people you'll work with will reflect this. We employ over 4,000 people across 18 countries in the Americas, APAC, UK and EMEA For more information please visit our website: Help us secure a connected world. Apply now and be inspired. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.
Sep 19, 2022
Full time
Are you passionate about working with cutting-edge technology and self-motivated to find innovative solutions to complex challenges as part of a team who help keep the UK safe? Join BAE Systems as a Scrum Master. As a Scrum Master within a Software Engineering team, you'll be working with our National Security Customers to build and run systems that support their core mission capabilities. You'll work as part of empowered, autonomous DevOps teams with regular contact with end-users to flexibly and efficiently understand, design, develop, deploy and maintain applications and services. You'll be encouraged to identify new ways of solving problems and get to work in a range of different teams across our customer organisations. You will work in a small team given as much ownership and responsibility as you have the appetite for but part of a much bigger Engineering community to give you the support you need to grow in your career. We fully embrace DevOps ways of working in our teams, and build a very broad range of capabilities for our customers. We therefore value scrum team members who enjoy playing a role in the full delivery lifecycle and are flexible to learn and pick up new approaches. You'll be playing a role in identifying the right behaviours, best practices and development methodologies to use for the job and be supported with training as needed through access to services such as Pluralsight. Not only will your team be directly making a huge impact upon the systems you work on, you'll be doing it for an organisation who makes a huge impact to the security of the UK. About you You will have experience in many of the following: Leadership roles or responsibilities - either delivery or technically focussed - within a professional software, systems or service team Championing Scrum and agile principles within a team Knowledge of the software lifecycle and how to apply agile methodologies to large projects Coaching and mentoring junior software developers, setting an example for them and identifying areas for improvement and training Facilitating team meetings, helping to draw thoughts and ideas from all team members Task and knowledge management tools such as Confluence, JIRA and Trello Continually looking for process improvements Bringing enthusiasm and fun to your work! It would be great if you also had experience in some of these, but if not we'll help you with them: A Scrum certification such as PSM or CSM A scaled agile framework certification such as SAFe or Project management, including identifying and reporting on risks, issues and dependencies Service management, for example responding to incidents or outages, using problem solving skills and coordinating with multiple people or teams. Change management, including working with other teams and end users to make new feature deployments on live services more transparent, reducing risk Experience with software development or design Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will need to be eligible for this and willing to go through the process. How we will support you Work-life balance is important; you can work around core hours with flexible and part-time working, and many of our roles include hybrid working enabling a mix of working from home and in the office You'll get 25 days holiday a year and the option to buy/sell and carry over from the year before Our flexible benefits package includes private medical and dental insurance, a competitive pension scheme, cycle to work scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You'll be part of our company bonus scheme You are welcome to join any/all of our Diversity and Support groups. These groups cover everything from gender diversity to mental health and wellbeing. About our team Our people are what differentiates us, they are resourceful, innovative and dedicated. We have a mix of generalists and specialists and recognise that this diversity contributes to our success. We recognise the benefits of forming teams from a mix of disciplines, which allows us to come up with cutting edge, high quality solutions. Our breadth of work across the Public Sector provides diverse opportunities for our people to develop their careers in new areas of expertise and with new clients. You'll be part of a big company, but we try to create a culture that feels like a small one. The work will stretch you and be challenging, but we encourage a healthy work-life balance. Most of all, we know teams who work well together also perform well. We'll do everything we can to ensure you have fun at work, and in social activities outside of it whether that's virtually or in person, as conditions allow. You will be joining our National Security business which is the largest area within our UK business. Our mission is to be the most trusted partner for our National Security clients in delivery of their core mission. At the end of 2020 we had over 700 employees working across our security and law enforcement customers. This year, we are looking to build on our success and grow even further by recruiting over 100 new members to our team. We have a rich history of working within National Security. In fact, we have over 40 years' experience of delivering advice and solutions to our customers in this sector, supporting them in carrying out their vital missions. More about BAE Systems You will work for a division of BAE Systems who helps nations, governments and businesses around the world defend themselves against cyber crime, reduce their risk in the connected world, comply with regulation, and transform their operations. We're a consultancy and products business and employ smart, motivated individuals who work together across a range of projects and products. You'll get to work on a variety of different systems for different customers throughout your career with us. We're passionate about Diversity and Inclusion in our workforce and the people you'll work with will reflect this. We employ over 4,000 people across 18 countries in the Americas, APAC, UK and EMEA For more information please visit our website: Help us secure a connected world. Apply now and be inspired. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.
Join us as a Product Support Analyst Who are we? We are an award-winning Group of insurance companies supporting over 1,000 broker partners and more than 3 million policyholders with a wide variety of insurance products. We have also recently become one of the UK's largest motor insurance providers. We have very exciting and ambitious growth and acquisition plans for our business moving forward so watch this space! What will my duties be? Responding to business queries & requests for change, raising with external parties & managing through to resolution. Co-Ordinate the scheduling of rates updates & fixes in accordance with available resource via an effective and robust Release Management schedule for the group with key stake holders such as Underwriting and Pricing. Ensure all rates updates are tested and signed off within the agreed timescales. Work closely with change management on the co-ordination of change updates & releases into live environments. Work closely with the Product Delivery & Product Build teams supporting the co-ordination of all product releases on both internal and external systems. Maintain detailed records & processes which co-ordinate the release schedule of product changes / fixes ensuring full transparency with all key stakeholders. Documenting processes and ensuring effective controls are in place and followed for activities supported within the team. Operate product change management processes to smooth the automation of processes across the group where possible. Support the completion of impact assessments on all queries submitted for review and for complex product changes utilising your analytical skills to ensure the changes being submitted deliver the desired impact or resolution. Your analysis will need to focus on capturing all aspects of the change/fix so that changes are applied to Production at the earliest opportunity without creating delays. Conduct and support incident management processes for key issues raised Provide operational support to all relevant business areas on EDI & MID related issues, including all key stakeholders. This involves the processing of daily failed EDI to ensure we comply with MID time to supply SLA's. Support the analysis of failed EDI with the Product Assurance team. Act as a workstream lead or provide support for projects as required. What is the salary and hours? A highly competitive annual salary of £22,000 - £28,000 is on offer. The role is full time and permanent, 35 hours per week, Monday to Friday 9am-5pm. We offer a Hybrid Working model after completion of training which encompasses 2 days working in the office in Whitstable and 3 days working from home. You will also receive state of the art equipment and technology to complete the role to the best of your ability from home! What benefits are there? We offer 30 days holiday (inc Bank Holidays) with the ability to buy and sell more days. We have a 5% contributory pension scheme, health and wellbeing support, life assurance which is 4x annual salary, and a whole online portal full of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more. What we're looking for: Knowledge of the existing UK insurance markets, including direct, broker and software house distribution channels. Ability to understand and respond to business demands in a rapidly changing business environment. Good overall knowledge of IT and Microsoft applications. Strong analytical skills, attention to detail, good problem assessment & an ability to prioritise.
Dec 02, 2021
Full time
Join us as a Product Support Analyst Who are we? We are an award-winning Group of insurance companies supporting over 1,000 broker partners and more than 3 million policyholders with a wide variety of insurance products. We have also recently become one of the UK's largest motor insurance providers. We have very exciting and ambitious growth and acquisition plans for our business moving forward so watch this space! What will my duties be? Responding to business queries & requests for change, raising with external parties & managing through to resolution. Co-Ordinate the scheduling of rates updates & fixes in accordance with available resource via an effective and robust Release Management schedule for the group with key stake holders such as Underwriting and Pricing. Ensure all rates updates are tested and signed off within the agreed timescales. Work closely with change management on the co-ordination of change updates & releases into live environments. Work closely with the Product Delivery & Product Build teams supporting the co-ordination of all product releases on both internal and external systems. Maintain detailed records & processes which co-ordinate the release schedule of product changes / fixes ensuring full transparency with all key stakeholders. Documenting processes and ensuring effective controls are in place and followed for activities supported within the team. Operate product change management processes to smooth the automation of processes across the group where possible. Support the completion of impact assessments on all queries submitted for review and for complex product changes utilising your analytical skills to ensure the changes being submitted deliver the desired impact or resolution. Your analysis will need to focus on capturing all aspects of the change/fix so that changes are applied to Production at the earliest opportunity without creating delays. Conduct and support incident management processes for key issues raised Provide operational support to all relevant business areas on EDI & MID related issues, including all key stakeholders. This involves the processing of daily failed EDI to ensure we comply with MID time to supply SLA's. Support the analysis of failed EDI with the Product Assurance team. Act as a workstream lead or provide support for projects as required. What is the salary and hours? A highly competitive annual salary of £22,000 - £28,000 is on offer. The role is full time and permanent, 35 hours per week, Monday to Friday 9am-5pm. We offer a Hybrid Working model after completion of training which encompasses 2 days working in the office in Whitstable and 3 days working from home. You will also receive state of the art equipment and technology to complete the role to the best of your ability from home! What benefits are there? We offer 30 days holiday (inc Bank Holidays) with the ability to buy and sell more days. We have a 5% contributory pension scheme, health and wellbeing support, life assurance which is 4x annual salary, and a whole online portal full of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more. What we're looking for: Knowledge of the existing UK insurance markets, including direct, broker and software house distribution channels. Ability to understand and respond to business demands in a rapidly changing business environment. Good overall knowledge of IT and Microsoft applications. Strong analytical skills, attention to detail, good problem assessment & an ability to prioritise.
Are you ready to explore a world of possibilities? Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day. Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension Paid Time Off and other leave of absence Flexible/Hybrid Work Arrangements Why you'll love this job: Being a member of the Repository and Derivatives Services (RDS)Team, the Onboarding Client Service Analyst focuses on client account & billing set up and lifecycle management for Report Hub services. The key objective is to complete client account set up and billing profile in an accurate and timely manner and achieve business targets. The role acts as single point of contact for RDS clients and is expected to coordinate with client onboarding, sale & relationship management and other internal teams to successfully onboard clients onto the RDS platform. Your Primary Responsibilities: Complete and support all aspects of new Client onboarding to RDS platforms while acting as the primary point of contact and coordinating with the various internal teams to ensure setups are done accurately and timely. Provide guidance to client on onboarding documentation, fee schedule and billing calculation on RDS products. Monitor and resolve all queries and issues related to client onboarding & billing accurately and timely according to internal SLA. Escalates any potential incidents to management and adherence to internal risk management process. Process requests for amendments to existing Client account additions, terminations, mergers, name changes and billing information. **NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Talents Needed For Success: Minimum of 3 years of related experience required Bachelor's degree preferred Strong Client focused experience working in the financial or professional services industry. Experience working as an independent contributor in a team setting Strong Client facing communication skills, both written and verbal Independently support clients and manage client and/or internal projects Great interpersonal skills with ability to work effectively in a team environment. We offer top class training and development for you to be an asset in our organization! Who We Are: DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC's subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Dec 01, 2021
Full time
Are you ready to explore a world of possibilities? Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day. Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension Paid Time Off and other leave of absence Flexible/Hybrid Work Arrangements Why you'll love this job: Being a member of the Repository and Derivatives Services (RDS)Team, the Onboarding Client Service Analyst focuses on client account & billing set up and lifecycle management for Report Hub services. The key objective is to complete client account set up and billing profile in an accurate and timely manner and achieve business targets. The role acts as single point of contact for RDS clients and is expected to coordinate with client onboarding, sale & relationship management and other internal teams to successfully onboard clients onto the RDS platform. Your Primary Responsibilities: Complete and support all aspects of new Client onboarding to RDS platforms while acting as the primary point of contact and coordinating with the various internal teams to ensure setups are done accurately and timely. Provide guidance to client on onboarding documentation, fee schedule and billing calculation on RDS products. Monitor and resolve all queries and issues related to client onboarding & billing accurately and timely according to internal SLA. Escalates any potential incidents to management and adherence to internal risk management process. Process requests for amendments to existing Client account additions, terminations, mergers, name changes and billing information. **NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Talents Needed For Success: Minimum of 3 years of related experience required Bachelor's degree preferred Strong Client focused experience working in the financial or professional services industry. Experience working as an independent contributor in a team setting Strong Client facing communication skills, both written and verbal Independently support clients and manage client and/or internal projects Great interpersonal skills with ability to work effectively in a team environment. We offer top class training and development for you to be an asset in our organization! Who We Are: DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC's subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
In order to support DWF's exciting growth journey, we are looking to recruit a Compliance and Risk Reporting Analyst to join our Risk and Excellence Team in Manchester. As a Compliance and Risk Reporting Analyst you will report to the Enterprise Risk Manager and provide support for the wider Risk and Excellence team. Your role will be varied and include investigation for, and analysis and writing of commentary to create reporting for management review. You will provide in depth root cause analysis and trended statistics for a number of key business risks. You will provide focus to the Risk and Excellence team on areas for improvement in both risk and compliance activities. You will support the Enterprise Risk Manager in monitoring implementation and effectiveness of risk controls and actions, risk incident management, maintenance of Group Policies ensuring current, relevance and accessibility and support with maintenance and continued rollout of certification to ISO9001. We are keen to speak with candidates who have a proven working experience as a Risk or Compliance Analyst/Executive/Assistant or a Graduate interested in moving into risk and compliance work. Are you interested in joining an international legal business and develop your legal expertise? Then we would love to hear from you!! Benefits package and flexible working: We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That's why, when you join DWF, you'll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers and a buy as you earn share scheme. You will also have access to additional wellbeing programs such as an online GP and an Employee Assistance Programme. DWF is a flexible business which has adopted a hybrid working model where our people enjoy a mix of home and office working. We believe that by operating in a hybrid way, our people enjoy the advantages of both office based collaboration and learning, as well working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we preserve the DWF culture and values. We welcome applications from people looking for a flexible and agile role and we are happy to explore your preferred working patterns as part of your application. About DWF DWF is a leading global provider of integrated legal and business services, operating across eight key sectors in over 30 global locations with over 4,000 people. Our purpose is to deliver positive outcomes with our colleagues, clients and communities. The legal market has changed profoundly in the last decade and the speed of change continues to increase. There is a clear and growing desire for legal services to be delivered in an easier and more efficient way. So we've listened to our clients and designed a range of services to meet these needs. Our vision is to deliver integrated legal and business services on a global scale through our three offerings; Legal Advisory, Mindcrest and Connected Services. Our ability to seamlessly combine any number of these services to deliver bespoke solutions for our clients is our key differentiator. This Integrated Legal Management approach delivers greater operational efficiency, price certainty and transparency for our clients. Without compromising on quality or service.
Nov 30, 2021
Full time
In order to support DWF's exciting growth journey, we are looking to recruit a Compliance and Risk Reporting Analyst to join our Risk and Excellence Team in Manchester. As a Compliance and Risk Reporting Analyst you will report to the Enterprise Risk Manager and provide support for the wider Risk and Excellence team. Your role will be varied and include investigation for, and analysis and writing of commentary to create reporting for management review. You will provide in depth root cause analysis and trended statistics for a number of key business risks. You will provide focus to the Risk and Excellence team on areas for improvement in both risk and compliance activities. You will support the Enterprise Risk Manager in monitoring implementation and effectiveness of risk controls and actions, risk incident management, maintenance of Group Policies ensuring current, relevance and accessibility and support with maintenance and continued rollout of certification to ISO9001. We are keen to speak with candidates who have a proven working experience as a Risk or Compliance Analyst/Executive/Assistant or a Graduate interested in moving into risk and compliance work. Are you interested in joining an international legal business and develop your legal expertise? Then we would love to hear from you!! Benefits package and flexible working: We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That's why, when you join DWF, you'll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers and a buy as you earn share scheme. You will also have access to additional wellbeing programs such as an online GP and an Employee Assistance Programme. DWF is a flexible business which has adopted a hybrid working model where our people enjoy a mix of home and office working. We believe that by operating in a hybrid way, our people enjoy the advantages of both office based collaboration and learning, as well working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we preserve the DWF culture and values. We welcome applications from people looking for a flexible and agile role and we are happy to explore your preferred working patterns as part of your application. About DWF DWF is a leading global provider of integrated legal and business services, operating across eight key sectors in over 30 global locations with over 4,000 people. Our purpose is to deliver positive outcomes with our colleagues, clients and communities. The legal market has changed profoundly in the last decade and the speed of change continues to increase. There is a clear and growing desire for legal services to be delivered in an easier and more efficient way. So we've listened to our clients and designed a range of services to meet these needs. Our vision is to deliver integrated legal and business services on a global scale through our three offerings; Legal Advisory, Mindcrest and Connected Services. Our ability to seamlessly combine any number of these services to deliver bespoke solutions for our clients is our key differentiator. This Integrated Legal Management approach delivers greater operational efficiency, price certainty and transparency for our clients. Without compromising on quality or service.
