In order to be considered for this role, please submit your CV along with a covering letter explaining how your experience and skills match those outlined in the role profile. We encourage all applicants to visit Waddesdon Manor over the Christmas period to get a feel for the business and to understand in what capacity the role of Visitor Experience Manager functions. In your cover letter, please outline your experience of visiting the house, including open feedback about what we do well and any suggestions on how we can improve or provide alternatives to the operation. We also encourage a visit to Waddesdon as some of the interview questions will be based around the operation. We are able to provide two complementary tickets for yourself and a guest to visit Waddesdon over the Christmas period, as well as being able to reimburse expenses for travelling over 25 miles. Please contact our application email address for more details on arranging this. Overall Purpose: The Visitor Experience Manager (VEM) is an integral part of the management team responsible for the oversight of a seamless House visit and visitor engagement programme during varied opening hours throughout the year to ensure that every aspect of the experience is taken into account. With extensive management experience in a visitor facing environment, the VEM will act as an ambassador for our visitors across the property, embedding their needs and expectations at the heart of the visitor experience. With oversight of the house-based visitor operation and shouldering direct responsibility for the seamless visitor engagement programme throughout the year, they will enable a broad range of audiences to have an outstanding and inspirational visit through the consistent quality of our welcome and the stories we tell. The VEM will play an important role in the growth and development of the Visitor Experience department, championing excellence in operational delivery, recruitment, training, customer best practice, and engagement initiatives. Using their knowledge and understanding of best practice within the sector, they will play an integral part in developing the Visitor Experience strategy and helping to future proof department objectives and delivery of KPIs. Working Wednesday to Sunday throughout the year, they will be experienced in supporting and delivering a large daily visitor operation and ensuring the best use of staffing and resource across the property. Primary Responsibilities: Operational Management House Based Operation: Have oversight of the House based visitor operation, supporting the AVEM to ensure; the consistency of visit for all guests presentation standards are exemplary throughout and meet brand guidelines compliance throughout the operation engagement of staff and volunteers with the purpose of their roles and environment visitor feedback is recorded and reviewed, escalating where appropriate Create operational House planning document, updating regularly following operational changes Look strategically to future proof the house-based visitor operation, regularly benchmarking against other sector leading properties, and implementing change management where necessary Actively support AVEM in operational delivery of house opening and tours programme Act as a Fire Warden for the property during opening hours Act as a point of escalation for the AVEM and team, confidently responding to any in-person visitor feedback or complaints, resolving any issues raised and escalating with suggestions for improvement to the HVE for review where necessary Tours and Walks Operation: Responsible for the oversight and daily operational delivery of the public tours and walks programme non-House based, ensuring it is consistently delivered to a high standard and sufficiently resourced with staff and volunteers Act as a central point of contact and liaising between teams and departments to ensure spaces and resources are efficiently managed in a timely manner, in particular: Group Bookings Coordinator, Collections Administrator, and Head of Private Events Operational responsibility for the visitor journey and experience, staffing resources and programming at the Wedding Cake/Dairy site, as well as any satellite exhibition spaces Conduct informative briefings for staff and volunteer teams ahead of tours and walks In collaboration with the AVEM provide motivational and supportive line management and provide resources to guide and volunteer teams, encouraging them to embed the needs and expectations of visitors at the heart of the operation In collaboration with relevant colleagues & departments, create agreed scripts and guidance for delivery of walks and tours programme by guiding teams Create risk assessments and method statements, pertinent to the operational delivery of the engagement programme Prepare ticketing set-up for house-based activity and paid for tours in a timely manner Regularly attend scheduled tours and walks to monitor the consistency and quality of the visitor offer, implementing any necessary improvements Train to be a guide, covering staff/volunteer shortfalls to ensure consistency in the visitor offer Where necessary, support out of hours exclusive access tours, sharing this responsibility amongst the VE management team Grow and develop the public programme, with particular reference to accessible and income generating programming Work closely with the HVE and VEM, as well as colleagues from the Box Office, Volunteering, Collections, Gardens, Marketing and Events departments to ensure the holistic delivery of excellent visitor care and engagement Contribute to the planning and delivery of programming and exhibitions, ensuring all operational aspects are considered and advocating for the needs of visitors Work closely with the Collections department to update interpretation materials to ensure that they remain current, relevant and engaging Work collaboratively with the AVEM in relations to all house-based tours, supporting them to ensure the smooth running of the operation and efficient management of staff and volunteer resources, whilst ensuring scope for the AVEM to be involved in the planning and delivery of the wider tours programme People Management: Line manage the Assistant Visitor Experience Manager (AVEM), providing operational guidance, supporting their growth in post and prioritizing personal development opportunities Support & coach the AVEM in managing House based staff (Experience, Operations and Welcome Assistants) and volunteer (House Host) teams Consistently provide authoritative and motivational line management for guides and volunteers (Specialist Guides, Garden Guides, Wedding Cake Guides, Visitor Insights volunteers and Hosts & Eythrope Guides and Hosts) teams acting as a friendly and approachable point of contact & where appropriate sharing this responsibility with the AVEM Provide motivational and supporting line management for Visitor Insights volunteers and supporting HVE to analyse audiences and the visitor journey Create homogenous House team of staff and volunteers, striving to deliver a culture of excellence, whilst adopting a 'one team' approach Develop a culture of "exceptional service, every time, for everyone" throughout the team and be a role model of best practice Motivate teams to be inspired by, engage with, and safely manage historic surroundings - demonstrating a particular interest in the house, its history and collections Alongside the AVEM oversee the implementation of staffing plans to ensure all aspects of the visitor operation are sufficiently resourced and align with agreed budgets Working with the AVEM, lead on recruiting talented and enthusiastic people, develop and coach them, driving strong performance through setting clear objectives and giving regular feedback and reviews Work closely with the Head of Visitor Experience, Head of Volunteering and AVEM to expand and develop a year-round integrated Visitor Experience volunteering programme - developing a strategy to grow the volunteer offer and adopt sector best practice Support the VE management team in performance managing shared permanent staffing teams In collaboration with the AVEM deliver inspiring induction and training programmes for Visitor Experience House based teams, enabling proactive staff development and ensuring that a culture of continuous improvement is in place In collaboration with the AVEM, develop role specific induction and training materials, continuously assessing their impact as the season progresses and updating where necessary Act as VE lead on planning annual best practice visitor care training for staff and volunteer teams Provide regular role specific training for staff and volunteer teams, including; collection and exhibition updates, security, access awareness, fire evacuation, collection care, inspecting and using ladders, and disaster management Developing Best Practice: Working closely with the HVE, contribute to the Visitor Experience departmental strategy Use experience to look holistically at house-based operation, providing a strategy for implementing best practice: Efficient use of staffing resources to ensure compliance obligations are consistently met whilst maximising budgets Professional development of staff team members . click apply for full job details
Dec 03, 2024
Full time
In order to be considered for this role, please submit your CV along with a covering letter explaining how your experience and skills match those outlined in the role profile. We encourage all applicants to visit Waddesdon Manor over the Christmas period to get a feel for the business and to understand in what capacity the role of Visitor Experience Manager functions. In your cover letter, please outline your experience of visiting the house, including open feedback about what we do well and any suggestions on how we can improve or provide alternatives to the operation. We also encourage a visit to Waddesdon as some of the interview questions will be based around the operation. We are able to provide two complementary tickets for yourself and a guest to visit Waddesdon over the Christmas period, as well as being able to reimburse expenses for travelling over 25 miles. Please contact our application email address for more details on arranging this. Overall Purpose: The Visitor Experience Manager (VEM) is an integral part of the management team responsible for the oversight of a seamless House visit and visitor engagement programme during varied opening hours throughout the year to ensure that every aspect of the experience is taken into account. With extensive management experience in a visitor facing environment, the VEM will act as an ambassador for our visitors across the property, embedding their needs and expectations at the heart of the visitor experience. With oversight of the house-based visitor operation and shouldering direct responsibility for the seamless visitor engagement programme throughout the year, they will enable a broad range of audiences to have an outstanding and inspirational visit through the consistent quality of our welcome and the stories we tell. The VEM will play an important role in the growth and development of the Visitor Experience department, championing excellence in operational delivery, recruitment, training, customer best practice, and engagement initiatives. Using their knowledge and understanding of best practice within the sector, they will play an integral part in developing the Visitor Experience strategy and helping to future proof department objectives and delivery of KPIs. Working Wednesday to Sunday throughout the year, they will be experienced in supporting and delivering a large daily visitor operation and ensuring the best use of staffing and resource across the property. Primary Responsibilities: Operational Management House Based Operation: Have oversight of the House based visitor operation, supporting the AVEM to ensure; the consistency of visit for all guests presentation standards are exemplary throughout and meet brand guidelines compliance throughout the operation engagement of staff and volunteers with the purpose of their roles and environment visitor feedback is recorded and reviewed, escalating where appropriate Create operational House planning document, updating regularly following operational changes Look strategically to future proof the house-based visitor operation, regularly benchmarking against other sector leading properties, and implementing change management where necessary Actively support AVEM in operational delivery of house opening and tours programme Act as a Fire Warden for the property during opening hours Act as a point of escalation for the AVEM and team, confidently responding to any in-person visitor feedback or complaints, resolving any issues raised and escalating with suggestions for improvement to the HVE for review where necessary Tours and Walks Operation: Responsible for the oversight and daily operational delivery of the public tours and walks programme non-House based, ensuring it is consistently delivered to a high standard and sufficiently resourced with staff and volunteers Act as a central point of contact and liaising between teams and departments to ensure spaces and resources are efficiently managed in a timely manner, in particular: Group Bookings Coordinator, Collections Administrator, and Head of Private Events Operational responsibility for the visitor journey and experience, staffing resources and programming at the Wedding Cake/Dairy site, as well as any satellite exhibition spaces Conduct informative briefings for staff and volunteer teams ahead of tours and walks In collaboration with the AVEM provide motivational and supportive line management and provide resources to guide and volunteer teams, encouraging them to embed the needs and expectations of visitors at the heart of the operation In collaboration with relevant colleagues & departments, create agreed scripts and guidance for delivery of walks and tours programme by guiding teams Create risk assessments and method statements, pertinent to the operational delivery of the engagement programme Prepare ticketing set-up for house-based activity and paid for tours in a timely manner Regularly attend scheduled tours and walks to monitor the consistency and quality of the visitor offer, implementing any necessary improvements Train to be a guide, covering staff/volunteer shortfalls to ensure consistency in the visitor offer Where necessary, support out of hours exclusive access tours, sharing this responsibility amongst the VE management team Grow and develop the public programme, with particular reference to accessible and income generating programming Work closely with the HVE and VEM, as well as colleagues from the Box Office, Volunteering, Collections, Gardens, Marketing and Events departments to ensure the holistic delivery of excellent visitor care and engagement Contribute to the planning and delivery of programming and exhibitions, ensuring all operational aspects are considered and advocating for the needs of visitors Work closely with the Collections department to update interpretation materials to ensure that they remain current, relevant and engaging Work collaboratively with the AVEM in relations to all house-based tours, supporting them to ensure the smooth running of the operation and efficient management of staff and volunteer resources, whilst ensuring scope for the AVEM to be involved in the planning and delivery of the wider tours programme People Management: Line manage the Assistant Visitor Experience Manager (AVEM), providing operational guidance, supporting their growth in post and prioritizing personal development opportunities Support & coach the AVEM in managing House based staff (Experience, Operations and Welcome Assistants) and volunteer (House Host) teams Consistently provide authoritative and motivational line management for guides and volunteers (Specialist Guides, Garden Guides, Wedding Cake Guides, Visitor Insights volunteers and Hosts & Eythrope Guides and Hosts) teams acting as a friendly and approachable point of contact & where appropriate sharing this responsibility with the AVEM Provide motivational and supporting line management for Visitor Insights volunteers and supporting HVE to analyse audiences and the visitor journey Create homogenous House team of staff and volunteers, striving to deliver a culture of excellence, whilst adopting a 'one team' approach Develop a culture of "exceptional service, every time, for everyone" throughout the team and be a role model of best practice Motivate teams to be inspired by, engage with, and safely manage historic surroundings - demonstrating a particular interest in the house, its history and collections Alongside the AVEM oversee the implementation of staffing plans to ensure all aspects of the visitor operation are sufficiently resourced and align with agreed budgets Working with the AVEM, lead on recruiting talented and enthusiastic people, develop and coach them, driving strong performance through setting clear objectives and giving regular feedback and reviews Work closely with the Head of Visitor Experience, Head of Volunteering and AVEM to expand and develop a year-round integrated Visitor Experience volunteering programme - developing a strategy to grow the volunteer offer and adopt sector best practice Support the VE management team in performance managing shared permanent staffing teams In collaboration with the AVEM deliver inspiring induction and training programmes for Visitor Experience House based teams, enabling proactive staff development and ensuring that a culture of continuous improvement is in place In collaboration with the AVEM, develop role specific induction and training materials, continuously assessing their impact as the season progresses and updating where necessary Act as VE lead on planning annual best practice visitor care training for staff and volunteer teams Provide regular role specific training for staff and volunteer teams, including; collection and exhibition updates, security, access awareness, fire evacuation, collection care, inspecting and using ladders, and disaster management Developing Best Practice: Working closely with the HVE, contribute to the Visitor Experience departmental strategy Use experience to look holistically at house-based operation, providing a strategy for implementing best practice: Efficient use of staffing resources to ensure compliance obligations are consistently met whilst maximising budgets Professional development of staff team members . click apply for full job details
The Visitor Experience Manager (VEM) is an integral part of the management team responsible for the oversight of a seamless House visit and visitor engagement programme during varied opening hours throughout the year to ensure that every aspect of the experience is taken into account. With extensive management experience in a visitor facing environment, the VEM will act as an ambassador for our visitors across the property, embedding their needs and expectations at the heart of the visitor experience. With oversight of the house-based visitor operation and shouldering direct responsibility for the seamless visitor engagement programme throughout the year, they will enable a broad range of audiences to have an outstanding and inspirational visit through the consistent quality of our welcome and the stories we tell. The VEM will play an important role in the growth and development of the Visitor Experience department, championing excellence in operational delivery, recruitment, training, customer best practice, and engagement initiatives. Using their knowledge and understanding of best practice within the sector, they will play an integral part in developing the Visitor Experience strategy and helping to future proof department objectives and delivery of KPIs. Working Wednesday to Sunday throughout the year, they will be experienced in supporting and delivering a large daily visitor operation and ensuring the best use of staffing and resource across the property. Primary Responsibilities: Operational Management House Based Operation Have oversight of the House based visitor operation, supporting the AVEM to ensure; the consistency of visit for all guests presentation standards are exemplary throughout and meet brand guidelines compliance throughout the operation engagement of staff and volunteers with the purpose of their roles and environment visitor feedback is recorded and reviewed, escalating where appropriate Create operational House planning document, updating regularly following operational changes Look strategically to future proof the house-based visitor operation, regularly benchmarking against other sector leading properties, and implementing change management where necessary Actively support AVEM in operational delivery of house opening and tours programme Act as a Fire Warden for the property during opening hours Act as a point of escalation for the AVEM and team, confidently responding to any in-person visitor feedback or complaints, resolving any issues raised and escalating with suggestions for improvement to the HVE for review where necessary Tours and Walks Operation Responsible for the oversight and daily operational delivery of the public tours and walks programme non-House based, ensuring it is consistently delivered to a high standard and sufficiently resourced with staff and volunteers Act as a central point of contact and liaising between teams and departments to ensure spaces and resources are efficiently managed in a timely manner, in particular: Group Bookings Coordinator, Collections Administrator, and Head of Private Events Operational responsibility for the visitor journey and experience, staffing resources and programming at the Wedding Cake/Dairy site, as well as any satellite exhibition spaces Conduct informative briefings for staff and volunteer teams ahead of tours and walks In collaboration with the AVEM provide motivational and supportive line management and provide resources to guide and volunteer teams, encouraging them to embed the needs and expectations of visitors at the heart of the operation In collaboration with relevant colleagues & departments, create agreed scripts and guidance for delivery of walks and tours programme by guiding teams Create risk assessments and method statements, pertinent to the operational delivery of the engagement programme Prepare ticketing set-up for house-based activity and paid for tours in a timely manner Regularly attend scheduled tours and walks to monitor the consistency and quality of the visitor offer, implementing any necessary improvements Train to be a guide, covering staff/volunteer shortfalls to ensure consistency in the visitor offer Where necessary, support out of hours exclusive access tours, sharing this responsibility amongst the VE management team Grow and develop the public programme, with particular reference to accessible and income generating programming Work closely with the HVE and VEM, as well as colleagues from the Box Office, Volunteering, Collections, Gardens, Marketing and Events departments to ensure the holistic delivery of excellent visitor care and engagement Contribute to the planning and delivery of programming and exhibitions, ensuring all operational aspects are considered and advocating for the needs of visitors Work closely with the Collections department to update interpretation materials to ensure that they remain current, relevant and engaging Work collaboratively with the AVEM in relations to all house-based tours, supporting them to ensure the smooth running of the operation and efficient management of staff and volunteer resources, whilst ensuring scope for the AVEM to be involved in the planning and delivery of the wider tours programme People Management Line manage the Assistant Visitor Experience Manager (AVEM), providing operational guidance, supporting their growth in post and prioritizing personal development opportunities Support & coach the AVEM in managing House based staff (Experience, Operations and Welcome Assistants) and volunteer (House Host) teams Consistently provide authoritative and motivational line management for guides and volunteers (Specialist Guides, Garden Guides, Wedding Cake Guides, Visitor Insights volunteers and Hosts & Eythrope Guides and Hosts) teams acting as a friendly and approachable point of contact & where appropriate sharing this responsibility with the AVEM Provide motivational and supporting line management for Visitor Insights volunteers and supporting HVE to analyse audiences and the visitor journey Create homogenous House team of staff and volunteers, striving to deliver a culture of excellence, whilst adopting a one team approach Develop a culture of exceptional service, every time, for everyone throughout the team and be a role model of best practice Motivate teams to be inspired by, engage with, and safely manage historic surroundings - demonstrating a particular interest in the house, its history and collections Alongside the AVEM oversee the implementation of staffing plans to ensure all aspects of the visitor operation are sufficiently resourced and align with agreed budgets Working with the AVEM, lead on recruiting talented and enthusiastic people, develop and coach them, driving strong performance through setting clear objectives and giving regular feedback and reviews Work closely with the Head of Visitor Experience, Head of Volunteering and AVEM to expand and develop a year-round integrated Visitor Experience volunteering programme developing a strategy to grow the volunteer offer and adopt sector best practice Support the VE management team in performance managing shared permanent staffing teams In collaboration with the AVEM deliver inspiring induction and training programmes for Visitor Experience House based teams, enabling proactive staff development and ensuring that a culture of continuous improvement is in place In collaboration with the AVEM, develop role specific induction and training materials, continuously assessing their impact as the season progresses and updating where necessary Act as VE lead on planning annual best practice visitor care training for staff and volunteer teams Provide regular role specific training for staff and volunteer teams, including; collection and exhibition updates, security, access awareness, fire evacuation, collection care, inspecting and using ladders, and disaster management Developing Best Practice Working closely with the HVE, contribute to the Visitor Experience departmental strategy Use experience to look holistically at house-based operation, providing a strategy for implementing best practice: Efficient use of staffing resources to ensure compliance obligations are consistently met whilst maximising budgets Professional development of staff team members, providing opportunities to maximise skills and experience, train further in role specific areas and opportunities to progress within the department Build on the development of house-based volunteer roles, expanding the visitor engagement focus and attracting and retaining diverse volunteer Ensure scope for AVEM to be involved in all of the above strategic planning Work collaboratively with the HVE, Group Bookings Coordinator and Marketing team to understand our audiences and to develop tours and walks aligning with visitor and group preferences Use experience to further develop visitor engagement programming, providing a strategy for implementing industry leading tours and experiences: Research and identify audience preferences Looking broadly, research and identify sector leading experiences Working with the Collections and Private Events departments, take an holistic approach to developing a guide recruitment and training programme . click apply for full job details
Dec 02, 2024
Full time
The Visitor Experience Manager (VEM) is an integral part of the management team responsible for the oversight of a seamless House visit and visitor engagement programme during varied opening hours throughout the year to ensure that every aspect of the experience is taken into account. With extensive management experience in a visitor facing environment, the VEM will act as an ambassador for our visitors across the property, embedding their needs and expectations at the heart of the visitor experience. With oversight of the house-based visitor operation and shouldering direct responsibility for the seamless visitor engagement programme throughout the year, they will enable a broad range of audiences to have an outstanding and inspirational visit through the consistent quality of our welcome and the stories we tell. The VEM will play an important role in the growth and development of the Visitor Experience department, championing excellence in operational delivery, recruitment, training, customer best practice, and engagement initiatives. Using their knowledge and understanding of best practice within the sector, they will play an integral part in developing the Visitor Experience strategy and helping to future proof department objectives and delivery of KPIs. Working Wednesday to Sunday throughout the year, they will be experienced in supporting and delivering a large daily visitor operation and ensuring the best use of staffing and resource across the property. Primary Responsibilities: Operational Management House Based Operation Have oversight of the House based visitor operation, supporting the AVEM to ensure; the consistency of visit for all guests presentation standards are exemplary throughout and meet brand guidelines compliance throughout the operation engagement of staff and volunteers with the purpose of their roles and environment visitor feedback is recorded and reviewed, escalating where appropriate Create operational House planning document, updating regularly following operational changes Look strategically to future proof the house-based visitor operation, regularly benchmarking against other sector leading properties, and implementing change management where necessary Actively support AVEM in operational delivery of house opening and tours programme Act as a Fire Warden for the property during opening hours Act as a point of escalation for the AVEM and team, confidently responding to any in-person visitor feedback or complaints, resolving any issues raised and escalating with suggestions for improvement to the HVE for review where necessary Tours and Walks Operation Responsible for the oversight and daily operational delivery of the public tours and walks programme non-House based, ensuring it is consistently delivered to a high standard and sufficiently resourced with staff and volunteers Act as a central point of contact and liaising between teams and departments to ensure spaces and resources are efficiently managed in a timely manner, in particular: Group Bookings Coordinator, Collections Administrator, and Head of Private Events Operational responsibility for the visitor journey and experience, staffing resources and programming at the Wedding Cake/Dairy site, as well as any satellite exhibition spaces Conduct informative briefings for staff and volunteer teams ahead of tours and walks In collaboration with the AVEM provide motivational and supportive line management and provide resources to guide and volunteer teams, encouraging them to embed the needs and expectations of visitors at the heart of the operation In collaboration with relevant colleagues & departments, create agreed scripts and guidance for delivery of walks and tours programme by guiding teams Create risk assessments and method statements, pertinent to the operational delivery of the engagement programme Prepare ticketing set-up for house-based activity and paid for tours in a timely manner Regularly attend scheduled tours and walks to monitor the consistency and quality of the visitor offer, implementing any necessary improvements Train to be a guide, covering staff/volunteer shortfalls to ensure consistency in the visitor offer Where necessary, support out of hours exclusive access tours, sharing this responsibility amongst the VE management team Grow and develop the public programme, with particular reference to accessible and income generating programming Work closely with the HVE and VEM, as well as colleagues from the Box Office, Volunteering, Collections, Gardens, Marketing and Events departments to ensure the holistic delivery of excellent visitor care and engagement Contribute to the planning and delivery of programming and exhibitions, ensuring all operational aspects are considered and advocating for the needs of visitors Work closely with the Collections department to update interpretation materials to ensure that they remain current, relevant and engaging Work collaboratively with the AVEM in relations to all house-based tours, supporting them to ensure the smooth running of the operation and efficient management of staff and volunteer resources, whilst ensuring scope for the AVEM to be involved in the planning and delivery of the wider tours programme People Management Line manage the Assistant Visitor Experience Manager (AVEM), providing operational guidance, supporting their growth in post and prioritizing personal development opportunities Support & coach the AVEM in managing House based staff (Experience, Operations and Welcome Assistants) and volunteer (House Host) teams Consistently provide authoritative and motivational line management for guides and volunteers (Specialist Guides, Garden Guides, Wedding Cake Guides, Visitor Insights volunteers and Hosts & Eythrope Guides and Hosts) teams acting as a friendly and approachable point of contact & where appropriate sharing this responsibility with the AVEM Provide motivational and supporting line management for Visitor Insights volunteers and supporting HVE to analyse audiences and the visitor journey Create homogenous House team of staff and volunteers, striving to deliver a culture of excellence, whilst adopting a one team approach Develop a culture of exceptional service, every time, for everyone throughout the team and be a role model of best practice Motivate teams to be inspired by, engage with, and safely manage historic surroundings - demonstrating a particular interest in the house, its history and collections Alongside the AVEM oversee the implementation of staffing plans to ensure all aspects of the visitor operation are sufficiently resourced and align with agreed budgets Working with the AVEM, lead on recruiting talented and enthusiastic people, develop and coach them, driving strong performance through setting clear objectives and giving regular feedback and reviews Work closely with the Head of Visitor Experience, Head of Volunteering and AVEM to expand and develop a year-round integrated Visitor Experience volunteering programme developing a strategy to grow the volunteer offer and adopt sector best practice Support the VE management team in performance managing shared permanent staffing teams In collaboration with the AVEM deliver inspiring induction and training programmes for Visitor Experience House based teams, enabling proactive staff development and ensuring that a culture of continuous improvement is in place In collaboration with the AVEM, develop role specific induction and training materials, continuously assessing their impact as the season progresses and updating where necessary Act as VE lead on planning annual best practice visitor care training for staff and volunteer teams Provide regular role specific training for staff and volunteer teams, including; collection and exhibition updates, security, access awareness, fire evacuation, collection care, inspecting and using ladders, and disaster management Developing Best Practice Working closely with the HVE, contribute to the Visitor Experience departmental strategy Use experience to look holistically at house-based operation, providing a strategy for implementing best practice: Efficient use of staffing resources to ensure compliance obligations are consistently met whilst maximising budgets Professional development of staff team members, providing opportunities to maximise skills and experience, train further in role specific areas and opportunities to progress within the department Build on the development of house-based volunteer roles, expanding the visitor engagement focus and attracting and retaining diverse volunteer Ensure scope for AVEM to be involved in all of the above strategic planning Work collaboratively with the HVE, Group Bookings Coordinator and Marketing team to understand our audiences and to develop tours and walks aligning with visitor and group preferences Use experience to further develop visitor engagement programming, providing a strategy for implementing industry leading tours and experiences: Research and identify audience preferences Looking broadly, research and identify sector leading experiences Working with the Collections and Private Events departments, take an holistic approach to developing a guide recruitment and training programme . click apply for full job details
Our client is one of the UK's leading Regional Main Contractors with a history of delivering quality projects including Education, Leisure, Retail, Commercial and Industrial schemes. They currently have a requirement for a Project Manager who has experience of running new build schemes from start to finish. As Project Manager, you will be responsible for the attainment of the required quality, safety programme, profitability, co-ordination of site works and management of sub-contractors resulting in a successful project completion. Main responsibilities. Overall responsibility for construction, through to the completion of the building, to the agreed programme. Ensuring key pre-construction items are closed out to allow a successful on-site start. Formulating and agreeing main contract programmes. To set the agenda for the construction process and the design/ information co-ordination to achieve that process. Single point of contact for client. Liaise with all departments regarding information needed to progress and complete the project successfully. Formulate and present progress reporting structure both internally and to the client. Ensure site team manage the project adhering to the Health and Safety, Security and Fire policies at all times. Attend pre-start meetings with on-site operatives and sub-contractors. Managing the subcontractors appointed on the project and ensuring they each deliver on time and within budget. Ensure site team set up and work to main site filing system. Produce monthly management / client reports on the contract status for the directors / client. Assist with contractual correspondence and distribution of information. Formulate and present progress reporting structure both internally and to the client. Encourage and develop communication methods employed by staff and nurture positive supportive approach to developing staff. Resources for additional support. Conduct, chair and minute weekly team meetings with subcontractors and management and distribute to senior management. Monitoring plant usage on site. Produce site reports. Complete project on time or ahead of time and within budget. Arrange and ensure meetings with quantity surveyors regularly throughout contract. Liaise with quantity surveyor and sub-contractors to discuss possible damages and time loss immediately as they arise. Ongoing discussions of site issues and progress with the Project and Operations Director. Oversee preparation and issuing of Operating and Maintenance manuals. Attend post hand over review meetings. Other relevant tasks as required. Qualifications SMSTS CSCS First Aid Good Communication Assertive and strong persuasion skills Time management and leadership qualities Experience running large scale projects from start to finish
Dec 02, 2024
Full time
Our client is one of the UK's leading Regional Main Contractors with a history of delivering quality projects including Education, Leisure, Retail, Commercial and Industrial schemes. They currently have a requirement for a Project Manager who has experience of running new build schemes from start to finish. As Project Manager, you will be responsible for the attainment of the required quality, safety programme, profitability, co-ordination of site works and management of sub-contractors resulting in a successful project completion. Main responsibilities. Overall responsibility for construction, through to the completion of the building, to the agreed programme. Ensuring key pre-construction items are closed out to allow a successful on-site start. Formulating and agreeing main contract programmes. To set the agenda for the construction process and the design/ information co-ordination to achieve that process. Single point of contact for client. Liaise with all departments regarding information needed to progress and complete the project successfully. Formulate and present progress reporting structure both internally and to the client. Ensure site team manage the project adhering to the Health and Safety, Security and Fire policies at all times. Attend pre-start meetings with on-site operatives and sub-contractors. Managing the subcontractors appointed on the project and ensuring they each deliver on time and within budget. Ensure site team set up and work to main site filing system. Produce monthly management / client reports on the contract status for the directors / client. Assist with contractual correspondence and distribution of information. Formulate and present progress reporting structure both internally and to the client. Encourage and develop communication methods employed by staff and nurture positive supportive approach to developing staff. Resources for additional support. Conduct, chair and minute weekly team meetings with subcontractors and management and distribute to senior management. Monitoring plant usage on site. Produce site reports. Complete project on time or ahead of time and within budget. Arrange and ensure meetings with quantity surveyors regularly throughout contract. Liaise with quantity surveyor and sub-contractors to discuss possible damages and time loss immediately as they arise. Ongoing discussions of site issues and progress with the Project and Operations Director. Oversee preparation and issuing of Operating and Maintenance manuals. Attend post hand over review meetings. Other relevant tasks as required. Qualifications SMSTS CSCS First Aid Good Communication Assertive and strong persuasion skills Time management and leadership qualities Experience running large scale projects from start to finish
Infrastructure Cloud Engineer (Edinburgh hybrid - Package in excess of 60,000) Sadly, this role requires applicants who are able to live and work in Edinburgh with no sponsorship requirements supported. Head Resourcing are recruiting for an IT Infrastructure Engineer on behalf of an Edinburgh based philanthropic client. As part of the role, you will be responsible for the provisioning, installation/configuration and operation of public & private cloud infrastructure solutions whilst working as a technical lead on Infrastructure projects. This is a great opportunity for someone who is interested in progressing their career around cloud technologies and has a varied background in support. Required skills and experience to excel in the role: Experience of monitoring, verifying the security and integrity of all EUC infrastructure hardware, server resources, systems and key processes. Coordinate and perform maintenance and upgrades of both on-prem and virtual private cloud infrastructure Experience troubleshooting issues in M365 like Intune, Entra, SSO and Exchange Monitoring the daily backup operations including accurate configuration Extensive knowledge of automating and improving Azure infrastructure, security, monitoring and logging Previous experience as a Senior Systems Admin with strong commercial and technical knowledge Extensive knowledge of networking topologies, routing, firewalls, (VPN's, DNS, DHCP) LAN/ WAN and Wifi protocols etc Working within the controls of ISO 27001, 27017, and BS 10012. Really strong collaboration experience Azure certification to Solutions Architect level What's in it for you? A Competitive Salary with a generous Bonus Scheme and a 10% Pension Contribution 4% Training Budget 36 days Annual Leave plus extra days for Christmas and Birthday Private Medical Care and Edinburgh Leisure Memberships If you are interested and would like to know more, please send your CV to
Nov 30, 2024
Full time
Infrastructure Cloud Engineer (Edinburgh hybrid - Package in excess of 60,000) Sadly, this role requires applicants who are able to live and work in Edinburgh with no sponsorship requirements supported. Head Resourcing are recruiting for an IT Infrastructure Engineer on behalf of an Edinburgh based philanthropic client. As part of the role, you will be responsible for the provisioning, installation/configuration and operation of public & private cloud infrastructure solutions whilst working as a technical lead on Infrastructure projects. This is a great opportunity for someone who is interested in progressing their career around cloud technologies and has a varied background in support. Required skills and experience to excel in the role: Experience of monitoring, verifying the security and integrity of all EUC infrastructure hardware, server resources, systems and key processes. Coordinate and perform maintenance and upgrades of both on-prem and virtual private cloud infrastructure Experience troubleshooting issues in M365 like Intune, Entra, SSO and Exchange Monitoring the daily backup operations including accurate configuration Extensive knowledge of automating and improving Azure infrastructure, security, monitoring and logging Previous experience as a Senior Systems Admin with strong commercial and technical knowledge Extensive knowledge of networking topologies, routing, firewalls, (VPN's, DNS, DHCP) LAN/ WAN and Wifi protocols etc Working within the controls of ISO 27001, 27017, and BS 10012. Really strong collaboration experience Azure certification to Solutions Architect level What's in it for you? A Competitive Salary with a generous Bonus Scheme and a 10% Pension Contribution 4% Training Budget 36 days Annual Leave plus extra days for Christmas and Birthday Private Medical Care and Edinburgh Leisure Memberships If you are interested and would like to know more, please send your CV to
TWX have partnered with a Cyber Security technology and service provider headquartered in Gloucestershire. They are looking to add a SOC Analyst to their current team of 11, with the primary aim being to undertake and support the response to a cybersecurity event or incident as well as support other cyber services within the business. The goal of the SOC is to minimise and control the damage resulting from cybersecurity incidents, provide practical guidance for the response, coordinate recovery activities, and work to prevent future incidents from reoccurring. Additionally, you will be helping with the monitoring of information security controls within the business by analysing alerts received in line with our information security policies and practices and dealing with any/all security incidents. WHY? Working within a comprehensive team with decades of experience in Cyber and Incident Response £45K - £60K DOE Additional Training Budget 26 days Annual Leave + Bank Holidays Private Healthcare + Other Benefits Hybrid Role working - The SOC team operates out of Manchester, however they are yet to have a defined office premises. Therefore they currently are extremely flexible with regards to in-office working and expect to move to 2 days a week on-site when they secure new premises. 37.5 hours per week within a UK based rapid growth Cyber Business with a diverse client base + Early finish 1 day per week. Vendor training and internal skills and knowledge transferring WHAT IS A TYPICAL DAY Reviewing & Triage initial alerts First point of escalation Initial investigation Clarify incident severity Knowledge of security methodologies for investigation Comfortable with RAW output Threat Intel Info - against alerts Threat Hunting Internal Security and Log Management On top of the SOC Management you can be working on other services:- Dark Web monitoring service Guiding and Shaping Ideas for Crisis Simulations (often around Threat hunting and what happens following one of the well known cyber threats all the way from insider threat and supply chain compromise to Ransomware. Client Risk Compromise and Supply Chain Risk CIS Based Gap analysis with our customers reviewing key parts of their cyber stack. ACCOUNTABLITIES AND ACTIVITIES Analytics Use raw log sources and other security and operational tools to monitor and analyse the security posture of the IT estate and identify anomalous activity and behaviours. Investigates defines and resolves complex issues. Produce incident reports to present activity and outcome of operational security services and activity. Select appropriately from applicable standards, methods, tools and applications. Incident management Aid with the investigation of security breaches following established procedures and make sure any recommended follow up actions are taken to ensure a reduction in the likelihood of reoccurrence. Co-ordinate and manage all Incident Responses. Make sure that all security incidents have been correctly prioritised and diagnose in according to agreed procedures. Investigate the causes of incidents, document findings and seek resolution. Ensure the escalation of any unresolved incidents has been completed according to agreed procedures. Oversee the facilitation of recovery, following the resolution of incidents. Make sure security incidents have been documented and closed according to agreed procedures. Serve as a backup for security operations emergency response. Facilitate collaboration between stakeholders who share common objectives. Please note, this is a 24/7 SOC with 8 hour rotational shift patterns, please see corresponding rota for more information or request this. Information security Review, update and, when needed, create IR polices, playbooks and standard operating procedures documentation. Use security tools and, where appropriate, develop scripts of your own tools to assist with the ongoing analysis of a security event or incident. Provide advice and guidance to other teams within the business on good practice and maintain relevant and current industry knowledge. In relation to active incidents, implement effective security controls to protect core business processes and data. Oversee, in relation to active Incidents, the operation and optimisation of security tooling/products, including network security (IDS/IPS/Firewalls), logging and auditing, event and incident management, and privileged access management controls. Act on security incidents, requests and events to ensure that threats, vulnerabilities and breaches are managed to minimise impact to confidentiality, integrity and availability of systems and data. Understand the requirement for and be able to assist in the creation of security risk, vulnerability assessments, and business impact analysis as required. Security administration Oversee the operation or support the operation of tools that contribute to effective security. Take responsibility to make sure that the onboarding of any enhancements to the security tools, including deployment and on-going management and maintenance is completed. Undertake periodic reviews of relevant information security policies and baseline control standards, by influencing required additional and updated controls based on the content of internal and external audit reports, trends derived from security operations, information from project-based activities and incident resolutions. QUALIFICATIONS, TRAINING AND EXPERIENCE (E= Essential. D= Desirable, P= Preferred) 3+ years of experience within an enterprise-level SOC or CSIRT function. (E) 1+ year experience with Malware tools and ability to analyse Malware. (E) Security certificates such as: CISSP, CISM, GIAC, GCFE, GISP, GSEC, or CEH, would be preferable and would be considered when discussing compensation, but these are by no means essential or expected for this position. You will have a track record of technical delivery working within a fast-paced environment. In-depth experience in at least one technology tower out of End-User Computing, Hosting, Networks, Cloud, Development. You will be confident in your technical expertise and can present yourself as a technical authority. Capable of breaching. (E) Can take a pragmatic view of the application of technologies; understanding the business application of them and able to identify a balance between the management of risk and the capability for the business to continue to operate. Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences. Experience of Security Monitoring tools. Experience of Vulnerability Management and Threat Intelligence. Knowledge of perimeter and host security intrusion techniques. Knowledge of commonly accepted information security principles and practices, as well as techniques attackers, use to identify vulnerabilities, gain unauthorised access, escalate privileges and access restricted information. You will be able to rapidly absorbs new information and apply it effectively.
Nov 30, 2024
Full time
TWX have partnered with a Cyber Security technology and service provider headquartered in Gloucestershire. They are looking to add a SOC Analyst to their current team of 11, with the primary aim being to undertake and support the response to a cybersecurity event or incident as well as support other cyber services within the business. The goal of the SOC is to minimise and control the damage resulting from cybersecurity incidents, provide practical guidance for the response, coordinate recovery activities, and work to prevent future incidents from reoccurring. Additionally, you will be helping with the monitoring of information security controls within the business by analysing alerts received in line with our information security policies and practices and dealing with any/all security incidents. WHY? Working within a comprehensive team with decades of experience in Cyber and Incident Response £45K - £60K DOE Additional Training Budget 26 days Annual Leave + Bank Holidays Private Healthcare + Other Benefits Hybrid Role working - The SOC team operates out of Manchester, however they are yet to have a defined office premises. Therefore they currently are extremely flexible with regards to in-office working and expect to move to 2 days a week on-site when they secure new premises. 37.5 hours per week within a UK based rapid growth Cyber Business with a diverse client base + Early finish 1 day per week. Vendor training and internal skills and knowledge transferring WHAT IS A TYPICAL DAY Reviewing & Triage initial alerts First point of escalation Initial investigation Clarify incident severity Knowledge of security methodologies for investigation Comfortable with RAW output Threat Intel Info - against alerts Threat Hunting Internal Security and Log Management On top of the SOC Management you can be working on other services:- Dark Web monitoring service Guiding and Shaping Ideas for Crisis Simulations (often around Threat hunting and what happens following one of the well known cyber threats all the way from insider threat and supply chain compromise to Ransomware. Client Risk Compromise and Supply Chain Risk CIS Based Gap analysis with our customers reviewing key parts of their cyber stack. ACCOUNTABLITIES AND ACTIVITIES Analytics Use raw log sources and other security and operational tools to monitor and analyse the security posture of the IT estate and identify anomalous activity and behaviours. Investigates defines and resolves complex issues. Produce incident reports to present activity and outcome of operational security services and activity. Select appropriately from applicable standards, methods, tools and applications. Incident management Aid with the investigation of security breaches following established procedures and make sure any recommended follow up actions are taken to ensure a reduction in the likelihood of reoccurrence. Co-ordinate and manage all Incident Responses. Make sure that all security incidents have been correctly prioritised and diagnose in according to agreed procedures. Investigate the causes of incidents, document findings and seek resolution. Ensure the escalation of any unresolved incidents has been completed according to agreed procedures. Oversee the facilitation of recovery, following the resolution of incidents. Make sure security incidents have been documented and closed according to agreed procedures. Serve as a backup for security operations emergency response. Facilitate collaboration between stakeholders who share common objectives. Please note, this is a 24/7 SOC with 8 hour rotational shift patterns, please see corresponding rota for more information or request this. Information security Review, update and, when needed, create IR polices, playbooks and standard operating procedures documentation. Use security tools and, where appropriate, develop scripts of your own tools to assist with the ongoing analysis of a security event or incident. Provide advice and guidance to other teams within the business on good practice and maintain relevant and current industry knowledge. In relation to active incidents, implement effective security controls to protect core business processes and data. Oversee, in relation to active Incidents, the operation and optimisation of security tooling/products, including network security (IDS/IPS/Firewalls), logging and auditing, event and incident management, and privileged access management controls. Act on security incidents, requests and events to ensure that threats, vulnerabilities and breaches are managed to minimise impact to confidentiality, integrity and availability of systems and data. Understand the requirement for and be able to assist in the creation of security risk, vulnerability assessments, and business impact analysis as required. Security administration Oversee the operation or support the operation of tools that contribute to effective security. Take responsibility to make sure that the onboarding of any enhancements to the security tools, including deployment and on-going management and maintenance is completed. Undertake periodic reviews of relevant information security policies and baseline control standards, by influencing required additional and updated controls based on the content of internal and external audit reports, trends derived from security operations, information from project-based activities and incident resolutions. QUALIFICATIONS, TRAINING AND EXPERIENCE (E= Essential. D= Desirable, P= Preferred) 3+ years of experience within an enterprise-level SOC or CSIRT function. (E) 1+ year experience with Malware tools and ability to analyse Malware. (E) Security certificates such as: CISSP, CISM, GIAC, GCFE, GISP, GSEC, or CEH, would be preferable and would be considered when discussing compensation, but these are by no means essential or expected for this position. You will have a track record of technical delivery working within a fast-paced environment. In-depth experience in at least one technology tower out of End-User Computing, Hosting, Networks, Cloud, Development. You will be confident in your technical expertise and can present yourself as a technical authority. Capable of breaching. (E) Can take a pragmatic view of the application of technologies; understanding the business application of them and able to identify a balance between the management of risk and the capability for the business to continue to operate. Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences. Experience of Security Monitoring tools. Experience of Vulnerability Management and Threat Intelligence. Knowledge of perimeter and host security intrusion techniques. Knowledge of commonly accepted information security principles and practices, as well as techniques attackers, use to identify vulnerabilities, gain unauthorised access, escalate privileges and access restricted information. You will be able to rapidly absorbs new information and apply it effectively.
Maintenance Technician -Hotel / Apartment Block Full Time Southall, London £38,000 - £45,000 DOE Start ASAP We have partnered with a new and exciting living complex focused on health and wellbeing. We are searching for their new Maintenance Technician to work Monday - Friday and take care of all general building and decorating works, electrics, plumbing repairs and basic tech issues. You will be joining a fantastic community who are just opening so you will be joining the amazing team from day one. This role requires you to work independently and you will be the sole contact for all maintenance issues.on weekdays and may need to be on call on weekends. The role is rewarding, but demanding, so we re on the lookout for someone with energy and passion to tend to the building as if it was their own home. The Job role and Responsibilities The Maintenance Technician will be responsible for performing a variety of maintenance and repair tasks, keeping accurate records of all works and ensuring compliance with all health and safety regulations. The includes but is not limited to: Conduct a daily inspection of the building to ensure all communal areas and systems are functioning properly. Respond promptly to emergency calls and carry out necessary repairs to guarantee the safety, security, and satisfaction of all residents. Perform regular testing of building systems, including fire alarms, sprinkler systems, and emergency lighting. Inspect and maintain the building exteriors, such as roofs, gutters, and cladding. Undertake routine maintenance and repairs of electrical, plumbing, and mechanical systems. Carry out preventative maintenance on HVAC systems, including cleaning filters and checking motors. Monitor and maintain the building s water supply, ensuring water quality through regular testing and upkeep of water treatment equipment. Provide monthly utility readings for individual units and the main meter. Manage the building s inventory of tools, equipment, and supplies. Coordinate with external contractors for specialised repairs and maintenance as required. Place purchase orders according to company standards, ensuring timely delivery of consumables. Adhere to the company s maintenance schedules and procedures to ensure efficient and compliant operations. Ensure all residents comply with building rules and regulations, such as no smoking in communal areas and proper disposal of waste and recycling, and address any hazards identified during routine checks. Prepare individual units for new residents by conducting turnover tasks, which may include painting, cleaning, and minor repairs. Respond to resident enquiries and complaints in a timely and professional manner, including addressing emails and member requests within 24 hours and ensuring prompt resolution of all issues. Demonstrate proficiency with computers to access maintenance management systems, email, and other relevant software applications. Experience Required A high school diploma or equivalent is essential; trade school or vocational training is desirable. At least 2 years of experience in building maintenance or a related field. Preferable knowledge of electrical, plumbing, and mechanical systems. Knowledge of technical troubleshooting would be advantageous. Step Ahead is acting as an Employment Agency. Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality, ethnicity, racial, religious or disability considerations, and we welcome applications from all sectors of the community.
Nov 30, 2024
Full time
Maintenance Technician -Hotel / Apartment Block Full Time Southall, London £38,000 - £45,000 DOE Start ASAP We have partnered with a new and exciting living complex focused on health and wellbeing. We are searching for their new Maintenance Technician to work Monday - Friday and take care of all general building and decorating works, electrics, plumbing repairs and basic tech issues. You will be joining a fantastic community who are just opening so you will be joining the amazing team from day one. This role requires you to work independently and you will be the sole contact for all maintenance issues.on weekdays and may need to be on call on weekends. The role is rewarding, but demanding, so we re on the lookout for someone with energy and passion to tend to the building as if it was their own home. The Job role and Responsibilities The Maintenance Technician will be responsible for performing a variety of maintenance and repair tasks, keeping accurate records of all works and ensuring compliance with all health and safety regulations. The includes but is not limited to: Conduct a daily inspection of the building to ensure all communal areas and systems are functioning properly. Respond promptly to emergency calls and carry out necessary repairs to guarantee the safety, security, and satisfaction of all residents. Perform regular testing of building systems, including fire alarms, sprinkler systems, and emergency lighting. Inspect and maintain the building exteriors, such as roofs, gutters, and cladding. Undertake routine maintenance and repairs of electrical, plumbing, and mechanical systems. Carry out preventative maintenance on HVAC systems, including cleaning filters and checking motors. Monitor and maintain the building s water supply, ensuring water quality through regular testing and upkeep of water treatment equipment. Provide monthly utility readings for individual units and the main meter. Manage the building s inventory of tools, equipment, and supplies. Coordinate with external contractors for specialised repairs and maintenance as required. Place purchase orders according to company standards, ensuring timely delivery of consumables. Adhere to the company s maintenance schedules and procedures to ensure efficient and compliant operations. Ensure all residents comply with building rules and regulations, such as no smoking in communal areas and proper disposal of waste and recycling, and address any hazards identified during routine checks. Prepare individual units for new residents by conducting turnover tasks, which may include painting, cleaning, and minor repairs. Respond to resident enquiries and complaints in a timely and professional manner, including addressing emails and member requests within 24 hours and ensuring prompt resolution of all issues. Demonstrate proficiency with computers to access maintenance management systems, email, and other relevant software applications. Experience Required A high school diploma or equivalent is essential; trade school or vocational training is desirable. At least 2 years of experience in building maintenance or a related field. Preferable knowledge of electrical, plumbing, and mechanical systems. Knowledge of technical troubleshooting would be advantageous. Step Ahead is acting as an Employment Agency. Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality, ethnicity, racial, religious or disability considerations, and we welcome applications from all sectors of the community.
Role: Systems Administrator Salary: 40,000 - 50,000 Location: Derby My client has lively, friendly and caring School community, in which innovative teaching is underpinned by strong shared values and complemented by outstanding pastoral care. They aspire to enable our pupils not only to make sense of the world but also to want to go out and improve it. Students and Alumni are expected to aspire to personal best while supporting those around them with kindness and respect. The School's examination results and university entrance record consistently rank among the best achieved anywhere. Nearly all school leavers go on to undergraduate courses. Around 20 past-students are offered places at Oxford and Cambridge annually and a significant number move on to global top-10 universities; we also support pupils who wish to study at universities in North America, some of whom secure academic and/or sporting scholarships. Benefits: Very competitive salary Annual bonus Life insurance Health insurance Great holidays (inc. Bank Holidays) Training & certifications & Much more Key Responsibilities The IT Systems Administrator will oversee the daily operations of the Trust's IT systems, ensuring security, reliability, and maintenance of service levels. The successful candidate will continuously review the school's systems and recommend improvements and projects to the IT Systems Manager and Director of IT. Administration (50%) Manage, maintain, and support the Trust's IT systems, ensuring integrity, security, and reliability. Develop and execute maintenance schedules. Update the IT Service Manager or IT Service Administrator on any system issues impacting service operation. Troubleshoot and implement root fixes for systems-related issues. Resolve issues affecting Trust services, including liaising with third-party suppliers. Ensure critical system issues are resolved promptly in line with departmental standards. Provide support on escalated issues and train service team members on resolution techniques. Deliver technical training to the service team to enhance their support capabilities. Create and maintain systems documentation, delegating tasks as appropriate. Identify technical knowledge gaps within the team and deliver relevant training. Generate monthly systems reports. Provide and coordinate out-of-hours support for scheduled and emergency scenarios. Communicate system downtimes to users after consulting with the IT Systems Manager and Director of IT. Systems and Development (50%) Review the Trust's systems and recommend improvements to the IT Systems Manager and Director of IT. Collaborate with the IT Services team and stakeholders to specify and implement new systems or changes to existing systems in line with IT strategy. Lead the development of the Trust's systems in compliance with legal obligations and operational needs. Deliver service requests and systems development in accordance with departmental policies and processes. Address recurring service issues through system improvements or further development. Plan and implement systems changes and project work to meet Trust needs. Work with third-party suppliers to technically scope, assure, and implement new systems or enhance existing ones. Provide handover training to the IT team on any system changes or developments affecting their roles. Conduct annual audits on the Trust's systems, including cybersecurity, with third-party auditors. Report regularly to the IT Systems Manager, Director of IT, and Deputy Head on the status of the Trust's systems and development work, including risks, issues, and opportunities. Drive personal professional development in line with the Trust's CPD model and IT requirements. Enhance the department's knowledge of the school's systems through appropriate training. Qualifications and Experience Experience in developing, managing, and supporting systems, services, networks, and infrastructure. Providing IT services for a large user base (approx. 2000), including web access, data storage, email services, network printing, backups, and various software packages. Current IT best practices, standards, and statutory requirements. Virtual platforms including servers, storage, and backups. Multiple versions of Windows Server. Supporting SQL servers. Management information systems. Mobile device management systems. Active Directory setups. Email platforms, both local and cloud-based. Network services such as DHCP, DNS, LDAP, 802.1x, wireless, and VPN. Firewall and filtering. Windows and Apple Mac systems, software, and services. Skills and Aptitudes Analyse issues, make informed judgments, take appropriate action, and accept responsibility for results. Explain technical issues to non-technical stakeholders. Adapt working practices to accommodate changes in requirements. Assign tasks to others while supporting and empowering them, maintaining accountability. Provide direction and coaching to achieve objectives. Identify and meet stakeholders' needs to deliver high-quality service. Develop successful strategies through effective planning. Learn new technologies outside traditional practice based on strategic requirements. Assess new hardware technologies and recommend their incorporation into the school where appropriate. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Nov 30, 2024
Full time
Role: Systems Administrator Salary: 40,000 - 50,000 Location: Derby My client has lively, friendly and caring School community, in which innovative teaching is underpinned by strong shared values and complemented by outstanding pastoral care. They aspire to enable our pupils not only to make sense of the world but also to want to go out and improve it. Students and Alumni are expected to aspire to personal best while supporting those around them with kindness and respect. The School's examination results and university entrance record consistently rank among the best achieved anywhere. Nearly all school leavers go on to undergraduate courses. Around 20 past-students are offered places at Oxford and Cambridge annually and a significant number move on to global top-10 universities; we also support pupils who wish to study at universities in North America, some of whom secure academic and/or sporting scholarships. Benefits: Very competitive salary Annual bonus Life insurance Health insurance Great holidays (inc. Bank Holidays) Training & certifications & Much more Key Responsibilities The IT Systems Administrator will oversee the daily operations of the Trust's IT systems, ensuring security, reliability, and maintenance of service levels. The successful candidate will continuously review the school's systems and recommend improvements and projects to the IT Systems Manager and Director of IT. Administration (50%) Manage, maintain, and support the Trust's IT systems, ensuring integrity, security, and reliability. Develop and execute maintenance schedules. Update the IT Service Manager or IT Service Administrator on any system issues impacting service operation. Troubleshoot and implement root fixes for systems-related issues. Resolve issues affecting Trust services, including liaising with third-party suppliers. Ensure critical system issues are resolved promptly in line with departmental standards. Provide support on escalated issues and train service team members on resolution techniques. Deliver technical training to the service team to enhance their support capabilities. Create and maintain systems documentation, delegating tasks as appropriate. Identify technical knowledge gaps within the team and deliver relevant training. Generate monthly systems reports. Provide and coordinate out-of-hours support for scheduled and emergency scenarios. Communicate system downtimes to users after consulting with the IT Systems Manager and Director of IT. Systems and Development (50%) Review the Trust's systems and recommend improvements to the IT Systems Manager and Director of IT. Collaborate with the IT Services team and stakeholders to specify and implement new systems or changes to existing systems in line with IT strategy. Lead the development of the Trust's systems in compliance with legal obligations and operational needs. Deliver service requests and systems development in accordance with departmental policies and processes. Address recurring service issues through system improvements or further development. Plan and implement systems changes and project work to meet Trust needs. Work with third-party suppliers to technically scope, assure, and implement new systems or enhance existing ones. Provide handover training to the IT team on any system changes or developments affecting their roles. Conduct annual audits on the Trust's systems, including cybersecurity, with third-party auditors. Report regularly to the IT Systems Manager, Director of IT, and Deputy Head on the status of the Trust's systems and development work, including risks, issues, and opportunities. Drive personal professional development in line with the Trust's CPD model and IT requirements. Enhance the department's knowledge of the school's systems through appropriate training. Qualifications and Experience Experience in developing, managing, and supporting systems, services, networks, and infrastructure. Providing IT services for a large user base (approx. 2000), including web access, data storage, email services, network printing, backups, and various software packages. Current IT best practices, standards, and statutory requirements. Virtual platforms including servers, storage, and backups. Multiple versions of Windows Server. Supporting SQL servers. Management information systems. Mobile device management systems. Active Directory setups. Email platforms, both local and cloud-based. Network services such as DHCP, DNS, LDAP, 802.1x, wireless, and VPN. Firewall and filtering. Windows and Apple Mac systems, software, and services. Skills and Aptitudes Analyse issues, make informed judgments, take appropriate action, and accept responsibility for results. Explain technical issues to non-technical stakeholders. Adapt working practices to accommodate changes in requirements. Assign tasks to others while supporting and empowering them, maintaining accountability. Provide direction and coaching to achieve objectives. Identify and meet stakeholders' needs to deliver high-quality service. Develop successful strategies through effective planning. Learn new technologies outside traditional practice based on strategic requirements. Assess new hardware technologies and recommend their incorporation into the school where appropriate. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
We are seeking a highly skilled and experienced Estate Manager to oversee the management of a flagship development in SW London. This prestigious property features contemporary apartments, as well as over 80,000 square feet of commercial space. The successful candidate will ensure the highest standards of property management, health and safety, community engagement, and budget management, reflecting the premium quality of this development. Salary : £50,000 to £55,000 per annum Duties: Will require a strong understanding of MEP equipment of the estate Oversee the day-to-day operations of the estate, including residential and commercial spaces. Ensure the estate is well-maintained, clean, and safe for all occupants at all times Develop and monitor estate PPM schedules Engage in tendering process and manage all service and PPM contracts for the estate Oversee the repairs and maintenance of all MEP in line with SLAs Liaise with local authorities on licensing and planning matters, where required Manage permits and applications process for commercial fit-outs, ensuring resident safety systems are prioritized Manage residential and commercial delivery strategy Ensure all defects and maintenance issues are logged and resolved in line with SLAs Oversee relationship with commercial tenants and assist in dealing with maintenance and other queries. Maintain accurate records of all property-related activities, including maintenance logs, safety inspections, and resident communications. Ensure that the site remains fully compliant with health & safety, Building Safety Act, and service charge regulations Ensure data integrity across all systems, in line with GDPR. Develop and implement site-specific health & safety policies such as disaster management plan, task-specific SOPs, out of hours escalations, and fire evacuation strategy Assume control of emergency situations and help execute the disaster management / evacuation plan Conduct regular inspections and arrange risk assessments to ensure compliance with safety regulations. Address any safety concerns promptly and effectively. Oversee estate-wide safety and security of general public using the public realm. Ensure all incidents/accidents are recorded and corrective actions are implemented Assist with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders. Attend all mobilisation meetings and workshops prior to building completion. Ensuring all information is understood, studied and communicated to all stakeholders. Mobilise the team with recruitment, training, and setting service expectations. Recruit and train departmental heads and frontline team members on all aspects for their roles and compliance Carry out probation assessments, monthly 1-2-1s, and bi-annual appraisals Create and implement team engagement plan to foster retention Ensure your team is operating to the desired service level expectations Manage people resource to ensure 24/7, 365 days coverage and smooth operations Desirable skill-set: IRPM / TPI certified Bachelor's degree in Property Management, Real Estate, Business Administration, or a related field preferred but not necessary Qualifications: Minimum of 2 years of experience in Estate Management in a commercial environment Technical knowledge of building systems including HVAC, electrical, plumbing and other critical infrastructure Experienced in creating and managing service charge budgets Strong knowledge of health and safety regulations. Personal Attributes: Strong leadership and organizational skills. Ability to manage multiple tasks and priorities effectively. Excellent communication and interpersonal skills. Proactive and solution-oriented mindset. Ability to build and maintain positive relationships with residents, staff, and external partners. Commitment to creating a safe and welcoming community environment.
Nov 29, 2024
Full time
We are seeking a highly skilled and experienced Estate Manager to oversee the management of a flagship development in SW London. This prestigious property features contemporary apartments, as well as over 80,000 square feet of commercial space. The successful candidate will ensure the highest standards of property management, health and safety, community engagement, and budget management, reflecting the premium quality of this development. Salary : £50,000 to £55,000 per annum Duties: Will require a strong understanding of MEP equipment of the estate Oversee the day-to-day operations of the estate, including residential and commercial spaces. Ensure the estate is well-maintained, clean, and safe for all occupants at all times Develop and monitor estate PPM schedules Engage in tendering process and manage all service and PPM contracts for the estate Oversee the repairs and maintenance of all MEP in line with SLAs Liaise with local authorities on licensing and planning matters, where required Manage permits and applications process for commercial fit-outs, ensuring resident safety systems are prioritized Manage residential and commercial delivery strategy Ensure all defects and maintenance issues are logged and resolved in line with SLAs Oversee relationship with commercial tenants and assist in dealing with maintenance and other queries. Maintain accurate records of all property-related activities, including maintenance logs, safety inspections, and resident communications. Ensure that the site remains fully compliant with health & safety, Building Safety Act, and service charge regulations Ensure data integrity across all systems, in line with GDPR. Develop and implement site-specific health & safety policies such as disaster management plan, task-specific SOPs, out of hours escalations, and fire evacuation strategy Assume control of emergency situations and help execute the disaster management / evacuation plan Conduct regular inspections and arrange risk assessments to ensure compliance with safety regulations. Address any safety concerns promptly and effectively. Oversee estate-wide safety and security of general public using the public realm. Ensure all incidents/accidents are recorded and corrective actions are implemented Assist with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders. Attend all mobilisation meetings and workshops prior to building completion. Ensuring all information is understood, studied and communicated to all stakeholders. Mobilise the team with recruitment, training, and setting service expectations. Recruit and train departmental heads and frontline team members on all aspects for their roles and compliance Carry out probation assessments, monthly 1-2-1s, and bi-annual appraisals Create and implement team engagement plan to foster retention Ensure your team is operating to the desired service level expectations Manage people resource to ensure 24/7, 365 days coverage and smooth operations Desirable skill-set: IRPM / TPI certified Bachelor's degree in Property Management, Real Estate, Business Administration, or a related field preferred but not necessary Qualifications: Minimum of 2 years of experience in Estate Management in a commercial environment Technical knowledge of building systems including HVAC, electrical, plumbing and other critical infrastructure Experienced in creating and managing service charge budgets Strong knowledge of health and safety regulations. Personal Attributes: Strong leadership and organizational skills. Ability to manage multiple tasks and priorities effectively. Excellent communication and interpersonal skills. Proactive and solution-oriented mindset. Ability to build and maintain positive relationships with residents, staff, and external partners. Commitment to creating a safe and welcoming community environment.
WHO WE ARE We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do. DMS is a place where our clients feel looked after, where they trust our ability to deliver and to come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivering consistency of work and quality of service. Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies. WHAT WE DO We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach. LOCALISATION SERVICES DMS delivers a full range of adaptation and localisation services to major film studios across the globe from its central London base. Our services include subtitling, dubbing, editing, colour-grading and visual effects for promotional materials to support worldwide feature film releases for use in cinema and online. THE ROLE We are seeking a Head of IT who is passionate about transforming business through technology, fostering a security-first culture, developing the skills and experience of the existing IT team, and who wants to make their mark in a rapidly expanding agency. Main tasks and responsibilities Oversee the day-to-day operations of the IT department, ensuring technical issues are resolved quickly and efficiently. Lead, mentor, and manage the IT team, fostering a high-performance culture. Identify skill gaps and oversee talent development, recruitment, and training. Drive continuous improvement in IT processes, optimizing for productivity and cost-effectiveness. Develop and implement the overall IT strategy to support the company's business goals. Collaborate with the Senior Leadership team to align IT initiatives with organizational objectives. Stay current with emerging technologies and assess potential applications for business advantage. Drive the adoption of innovative solutions that improve efficiency, speed of delivery, and competitive advantage. Oversee IT projects, including infrastructure upgrades, software implementations, and system integrations. Ensure projects are delivered on time, within scope, and within budget. Develop and manage the IT budget, including capital expenditures, operational costs, and ROI for technology investments. Negotiate and manage contracts with third-party vendors, ensuring high-quality service and cost-effectiveness. Develop and enforce policies and procedures to maintain the highest level of IT security and data integrity. Ensure compliance with relevant regulations, such as GDPR and studio security standards. Lead cybersecurity initiatives, conducting regular risk assessments and implementing best practices to protect against cyber threats. Experience: 8+ years in IT management, with at least 5 years in a senior role in a media, entertainment, or a similar high-demand environment. Technical Proficiency: Strong knowledge of Linux, Windows, networking, virtualization, and cloud infrastructure especially Azure and AWS. IT Infrastructure Management: Windows Servers, Windows 11/10, Linux, macOS Cloud Services: Microsoft Azure, Microsoft Office 365 Admin, Microsoft Entra ID, Microsoft Intune Administration, Microsoft Defender for Endpoint Security: Network Security, Cloud Security (Microsoft Azure & AWS), Endpoint Security, Mobile Security, IoT Security, Application Security, Zero Trust, DLP, Firewalls Storage: SAN, NAS, Disaster Recovery, Backups, PixStor, EditShare, Synology, QNAP, GPFS Filesystem, SMB & NFS Virtualization: VMware, Hyper-V, VEEAM Network Architecture: Design and Management of Complex Networks, Firewalls (Cisco Meraki, FortiGate), Switches (HP & Ubiquiti) Content Delivery: IBM Aspera, Aspera Console & FASPEX Backups: SpectraLogic Tape (T120), Quantum LTO, Archiware P5 Security: Experience working in high-security environments for film pre-release content. Security Compliance: NIST, MPAA, and TPN Industry Knowledge: Understanding of media workflows, post-production environments, and file-based delivery systems. Key Competencies Strategic Thinking: Ability to align IT objectives with business goals. Leadership: Proven experience leading and motivating cross-functional teams. Project Management: Expertise in managing IT projects from inception to completion. Analytical Skills: Strong analytical and troubleshooting abilities. Communication: Keeping all stakeholders updated on the progress of projects. Time management: Strong time management skills ensure business priorities are accomplished on time
Nov 28, 2024
Full time
WHO WE ARE We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do. DMS is a place where our clients feel looked after, where they trust our ability to deliver and to come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivering consistency of work and quality of service. Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies. WHAT WE DO We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach. LOCALISATION SERVICES DMS delivers a full range of adaptation and localisation services to major film studios across the globe from its central London base. Our services include subtitling, dubbing, editing, colour-grading and visual effects for promotional materials to support worldwide feature film releases for use in cinema and online. THE ROLE We are seeking a Head of IT who is passionate about transforming business through technology, fostering a security-first culture, developing the skills and experience of the existing IT team, and who wants to make their mark in a rapidly expanding agency. Main tasks and responsibilities Oversee the day-to-day operations of the IT department, ensuring technical issues are resolved quickly and efficiently. Lead, mentor, and manage the IT team, fostering a high-performance culture. Identify skill gaps and oversee talent development, recruitment, and training. Drive continuous improvement in IT processes, optimizing for productivity and cost-effectiveness. Develop and implement the overall IT strategy to support the company's business goals. Collaborate with the Senior Leadership team to align IT initiatives with organizational objectives. Stay current with emerging technologies and assess potential applications for business advantage. Drive the adoption of innovative solutions that improve efficiency, speed of delivery, and competitive advantage. Oversee IT projects, including infrastructure upgrades, software implementations, and system integrations. Ensure projects are delivered on time, within scope, and within budget. Develop and manage the IT budget, including capital expenditures, operational costs, and ROI for technology investments. Negotiate and manage contracts with third-party vendors, ensuring high-quality service and cost-effectiveness. Develop and enforce policies and procedures to maintain the highest level of IT security and data integrity. Ensure compliance with relevant regulations, such as GDPR and studio security standards. Lead cybersecurity initiatives, conducting regular risk assessments and implementing best practices to protect against cyber threats. Experience: 8+ years in IT management, with at least 5 years in a senior role in a media, entertainment, or a similar high-demand environment. Technical Proficiency: Strong knowledge of Linux, Windows, networking, virtualization, and cloud infrastructure especially Azure and AWS. IT Infrastructure Management: Windows Servers, Windows 11/10, Linux, macOS Cloud Services: Microsoft Azure, Microsoft Office 365 Admin, Microsoft Entra ID, Microsoft Intune Administration, Microsoft Defender for Endpoint Security: Network Security, Cloud Security (Microsoft Azure & AWS), Endpoint Security, Mobile Security, IoT Security, Application Security, Zero Trust, DLP, Firewalls Storage: SAN, NAS, Disaster Recovery, Backups, PixStor, EditShare, Synology, QNAP, GPFS Filesystem, SMB & NFS Virtualization: VMware, Hyper-V, VEEAM Network Architecture: Design and Management of Complex Networks, Firewalls (Cisco Meraki, FortiGate), Switches (HP & Ubiquiti) Content Delivery: IBM Aspera, Aspera Console & FASPEX Backups: SpectraLogic Tape (T120), Quantum LTO, Archiware P5 Security: Experience working in high-security environments for film pre-release content. Security Compliance: NIST, MPAA, and TPN Industry Knowledge: Understanding of media workflows, post-production environments, and file-based delivery systems. Key Competencies Strategic Thinking: Ability to align IT objectives with business goals. Leadership: Proven experience leading and motivating cross-functional teams. Project Management: Expertise in managing IT projects from inception to completion. Analytical Skills: Strong analytical and troubleshooting abilities. Communication: Keeping all stakeholders updated on the progress of projects. Time management: Strong time management skills ensure business priorities are accomplished on time
Technical Specialist Empowering Innovation, Driving Excellence Location: Northampton Salary: £38,000 - £40,000 per annum Contract Type: Full-time, Permanent, Hybrid Requirement: Drivers Licence and Access to a car Visa: UK Citizen. (We cannot accept anyone on a Visa with an expiry date or requiring Sponsorship) Are you ready to take your technical expertise to the next level? Do you thrive in a dynamic, collaborative environment where innovation meets real-world challenges? Join our passionate team as a Technical Specialist , where you ll play a vital role in ensuring our infrastructure and systems run seamlessly, empowering our teams and clients to achieve their best. What You'll Be Doing: As a Technical Specialist , you'll be at the heart of our operations, managing critical infrastructure and solving diverse technical challenges. Your key responsibilities will include: Installing, upgrading, and maintaining system components, software, and hardware. Ensuring data and network security, including firewalls, antivirus, and email protection. Troubleshooting IT issues and managing tickets in line with our SLAs. Supporting and administering servers, networks, storage systems, and operating systems. Designing and implementing IT systems that align with our business and technology needs. Leading patch management and maintaining documentation to industry standards. Collaborating on projects to deliver innovative and robust solutions. Training new joiners and providing advice to enhance technical capabilities across the team. Staying ahead of technology trends to drive continuous improvement. What We're Looking For: We re looking for a proactive, problem-solving technical expert with a passion for delivering exceptional results. You ll bring: 5+ years IT experience with extensive knowledge of Azure, Microsoft 365, and InTune. Proficiency in managing Windows and Linux servers, networks, and peripherals. Expertise in Hyper-V environments and system security practices. Hands-on experience with technical projects and troubleshooting complex systems. Advanced communication skills to engage with technical and non-technical stakeholders. Strong organizational skills and the ability to prioritize tasks independently. A full, clean UK driving license. Desirable Skills: While not essential, experience in the following areas will make your application stand out: ITIL standards and SLA management. Wireless networks, Apple Business Manager, or the Datto product suite. Juniper, Cisco, or Draytek network devices. Zabbix monitoring and 3CX VoIP systems. Why Join Us? We celebrate diversity and foster an inclusive environment where everyone can thrive. You'll have the opportunity to work with cutting-edge technology, develop your skills, and make a meaningful impact. We value innovation, teamwork, and professional growth and we ll support you every step of the way. We offer a competitive salary, flexible working options, and a comprehensive benefits package designed to support your well-being and career ambitions. Ready to Apply? Take the next step in your career and become part of a forward-thinking, supportive team that values your contributions. Apply now and let s shape the future of technology together! We are committed to creating an inclusive workplace. We welcome applications from all backgrounds and experiences
Nov 28, 2024
Full time
Technical Specialist Empowering Innovation, Driving Excellence Location: Northampton Salary: £38,000 - £40,000 per annum Contract Type: Full-time, Permanent, Hybrid Requirement: Drivers Licence and Access to a car Visa: UK Citizen. (We cannot accept anyone on a Visa with an expiry date or requiring Sponsorship) Are you ready to take your technical expertise to the next level? Do you thrive in a dynamic, collaborative environment where innovation meets real-world challenges? Join our passionate team as a Technical Specialist , where you ll play a vital role in ensuring our infrastructure and systems run seamlessly, empowering our teams and clients to achieve their best. What You'll Be Doing: As a Technical Specialist , you'll be at the heart of our operations, managing critical infrastructure and solving diverse technical challenges. Your key responsibilities will include: Installing, upgrading, and maintaining system components, software, and hardware. Ensuring data and network security, including firewalls, antivirus, and email protection. Troubleshooting IT issues and managing tickets in line with our SLAs. Supporting and administering servers, networks, storage systems, and operating systems. Designing and implementing IT systems that align with our business and technology needs. Leading patch management and maintaining documentation to industry standards. Collaborating on projects to deliver innovative and robust solutions. Training new joiners and providing advice to enhance technical capabilities across the team. Staying ahead of technology trends to drive continuous improvement. What We're Looking For: We re looking for a proactive, problem-solving technical expert with a passion for delivering exceptional results. You ll bring: 5+ years IT experience with extensive knowledge of Azure, Microsoft 365, and InTune. Proficiency in managing Windows and Linux servers, networks, and peripherals. Expertise in Hyper-V environments and system security practices. Hands-on experience with technical projects and troubleshooting complex systems. Advanced communication skills to engage with technical and non-technical stakeholders. Strong organizational skills and the ability to prioritize tasks independently. A full, clean UK driving license. Desirable Skills: While not essential, experience in the following areas will make your application stand out: ITIL standards and SLA management. Wireless networks, Apple Business Manager, or the Datto product suite. Juniper, Cisco, or Draytek network devices. Zabbix monitoring and 3CX VoIP systems. Why Join Us? We celebrate diversity and foster an inclusive environment where everyone can thrive. You'll have the opportunity to work with cutting-edge technology, develop your skills, and make a meaningful impact. We value innovation, teamwork, and professional growth and we ll support you every step of the way. We offer a competitive salary, flexible working options, and a comprehensive benefits package designed to support your well-being and career ambitions. Ready to Apply? Take the next step in your career and become part of a forward-thinking, supportive team that values your contributions. Apply now and let s shape the future of technology together! We are committed to creating an inclusive workplace. We welcome applications from all backgrounds and experiences
Head of Networks London Hybrid £80,000 - £85,000 VIQU have partnered with a multinational media company focused on creating impactful connections between brands and audiences. They are seeking a forward-thinking Head of Networks to lead the modernisation of network systems, ensuring SLA compliance and driving innovation to meet customer demands. This Head of Networks will require deep expertise in content delivery networks, mobile technologies, and IoT. Please note that EU travel will be required in this role. Key responsibilities of the Head of Networks: Design, implement, and maintain network infrastructure to support digital content delivery across Europe, optimising performance for LAN, WAN, and mobile platforms. Oversee network security, change management, and compliance with industry standards while managing third-party suppliers. Monitor and improve network performance through proactive troubleshooting, collaboration with internal teams, and issue resolution. Manage team resourcing, budget efficiency, and project delivery, fostering a solution-focused and innovative culture. Build strong stakeholder relationships, ensuring alignment with business goals and maximum value from the technology stack. Experience Required for the Head of Networks: Proven senior leadership experience in network strategy, operations, and team management, with a strong focus on long-term planning and adaptability. Expertise in network design, mobile technologies, IoT, disaster recovery, redundancy, and performance optimisation. Advanced knowledge of routing protocols (BGP, OSPF), switching (VLANs, STP), and security, alongside experience with Meraki, FortiGate, Azure, and AWS. Skilled in wireless network management, firewalls, intrusion detection, VPNs, and virtualisation technologies like VLANs and VXLANs. Strong focus on improving automation, delivering efficiency gains, and simplifying complex challenges. Certified at CCNP/CCIE level or equivalent, with 8+ years of hands-on technical experience. Excellent written and verbal communication skills for stakeholder engagement, risk management, and team collaboration. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Katie Dark, by sending your updated CV to (url removed) If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). Head of Networks London Hybrid £80,000 - £85,000
Nov 27, 2024
Full time
Head of Networks London Hybrid £80,000 - £85,000 VIQU have partnered with a multinational media company focused on creating impactful connections between brands and audiences. They are seeking a forward-thinking Head of Networks to lead the modernisation of network systems, ensuring SLA compliance and driving innovation to meet customer demands. This Head of Networks will require deep expertise in content delivery networks, mobile technologies, and IoT. Please note that EU travel will be required in this role. Key responsibilities of the Head of Networks: Design, implement, and maintain network infrastructure to support digital content delivery across Europe, optimising performance for LAN, WAN, and mobile platforms. Oversee network security, change management, and compliance with industry standards while managing third-party suppliers. Monitor and improve network performance through proactive troubleshooting, collaboration with internal teams, and issue resolution. Manage team resourcing, budget efficiency, and project delivery, fostering a solution-focused and innovative culture. Build strong stakeholder relationships, ensuring alignment with business goals and maximum value from the technology stack. Experience Required for the Head of Networks: Proven senior leadership experience in network strategy, operations, and team management, with a strong focus on long-term planning and adaptability. Expertise in network design, mobile technologies, IoT, disaster recovery, redundancy, and performance optimisation. Advanced knowledge of routing protocols (BGP, OSPF), switching (VLANs, STP), and security, alongside experience with Meraki, FortiGate, Azure, and AWS. Skilled in wireless network management, firewalls, intrusion detection, VPNs, and virtualisation technologies like VLANs and VXLANs. Strong focus on improving automation, delivering efficiency gains, and simplifying complex challenges. Certified at CCNP/CCIE level or equivalent, with 8+ years of hands-on technical experience. Excellent written and verbal communication skills for stakeholder engagement, risk management, and team collaboration. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Katie Dark, by sending your updated CV to (url removed) If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). Head of Networks London Hybrid £80,000 - £85,000
DESCRIPTION Amazon Ads is the digital advertising arm of Amazon and one of our fastest growing businesses. We operate at the intersection of commerce, entertainment and advertising, offering unique advertising products (Sponsored Products, Sponsored Brands and Sponsored Display), enterprise ad tech (Amazon DSP, Amazon Ad Server, Amazon Marketing Cloud, Amazon Publisher Services) and a rich array of unique creative, format and measurement solutions. We offer advertisers premium brand placements on our owned and operated properties, including Thursday Night Football, FreeVee, Prime Video, Twitch, and FireTV as well as on third-party publishers via Amazon Publisher Services. We start with the customer and work backwards in everything we do, including in advertising. We believe that advertising, when done well, enhances the customer experience with delightful discovery for consumers and compelling performance for advertisers. The insights we deliver to advertisers and their partners enable them to build unique connection with consumers, from first discovery to loyalty in a unique and compelling way versus any other media platform at scale. We seek a seasoned leader to join us as Head of Twitch Go To Market (GTM) and Sales. This new role will report directly to the Director and GM, Twitch and be the leader for developing the unified go-to-market strategy and strategic execution for advertising solutions across all Twitch properties. This is an exciting opportunity to be part of a fast growing and entrepreneurial organization, bringing innovation and growing adoption of Amazon Ads. We are seeking an innovative, creative, analytical and strategic thinker, who is passionate about digital media and the future of Twitch advertising. The ideal candidate enjoys solving complex problems, works effectively with cross-functional teams and thrives in a fast-paced setting that is constantly evolving. This role will be highly visible with senior levels of Amazon, and will need to work collaboratively with internal management teams to understand where our relative advantages or risks lie, where new market segments and solutions should be created. The successful candidate will have a talent for responding effectively to industry direction, customer needs and competitive positioning. They are comfortable with ambiguity and juggling multiple priorities simultaneously in fast-paced dynamic environment. They possess high levels of creativity, independence, flexibility and attention to detail. In addition, this individual will be an independent thinker who can make convincing, information-based arguments. Key job responsibilities Drive the overall vision to grow our GTM approach across all Twitch properties. Develop the end-to-end strategy for positioning, pricing, packaging, and planning of Twitch advertising offerings. Customize the macro strategy for each sales geography and vertical. Aggregate VOC and partner with product teams to drive Twitch solutions for customers, produce stack-ranked set of priorities, and influence requirements, roadmap decisions and trade-offs. Engage with internal cross-functional teams including product, operations, legal, finance, and senior management to execute successfully on the needs of our customers. Effective at articulating and presenting complex concepts to cross functional audiences using hard data and metrics to support assumptions. Hire, develop and lead a team of Twitch GTM and Sales Specialists. Develop and manage senior-level relationships across Amazon Ads. About the team Twitch is one of our most unique publishers. Our team is the single-threaded leader on all Twitch ad products, countries, and customer segments. We are responsible for overall Twitch Ads business strategy to fuel long-term growth and innovation - working closely with all sales and product teams across Amazon Ads and building on the foundation already established by integrating Twitch into the broader Amazon Ads organization. BASIC QUALIFICATIONS 10+ years of building and leading large teams and working in matrixed operating structures experience Bachelor's degree or equivalent Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent 10+ years digital advertising experience PREFERRED QUALIFICATIONS 5+ years of managing and developing high performance teams experience A strong track record in developing and launching go-to-market strategies within streaming and video. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Nov 26, 2024
Full time
DESCRIPTION Amazon Ads is the digital advertising arm of Amazon and one of our fastest growing businesses. We operate at the intersection of commerce, entertainment and advertising, offering unique advertising products (Sponsored Products, Sponsored Brands and Sponsored Display), enterprise ad tech (Amazon DSP, Amazon Ad Server, Amazon Marketing Cloud, Amazon Publisher Services) and a rich array of unique creative, format and measurement solutions. We offer advertisers premium brand placements on our owned and operated properties, including Thursday Night Football, FreeVee, Prime Video, Twitch, and FireTV as well as on third-party publishers via Amazon Publisher Services. We start with the customer and work backwards in everything we do, including in advertising. We believe that advertising, when done well, enhances the customer experience with delightful discovery for consumers and compelling performance for advertisers. The insights we deliver to advertisers and their partners enable them to build unique connection with consumers, from first discovery to loyalty in a unique and compelling way versus any other media platform at scale. We seek a seasoned leader to join us as Head of Twitch Go To Market (GTM) and Sales. This new role will report directly to the Director and GM, Twitch and be the leader for developing the unified go-to-market strategy and strategic execution for advertising solutions across all Twitch properties. This is an exciting opportunity to be part of a fast growing and entrepreneurial organization, bringing innovation and growing adoption of Amazon Ads. We are seeking an innovative, creative, analytical and strategic thinker, who is passionate about digital media and the future of Twitch advertising. The ideal candidate enjoys solving complex problems, works effectively with cross-functional teams and thrives in a fast-paced setting that is constantly evolving. This role will be highly visible with senior levels of Amazon, and will need to work collaboratively with internal management teams to understand where our relative advantages or risks lie, where new market segments and solutions should be created. The successful candidate will have a talent for responding effectively to industry direction, customer needs and competitive positioning. They are comfortable with ambiguity and juggling multiple priorities simultaneously in fast-paced dynamic environment. They possess high levels of creativity, independence, flexibility and attention to detail. In addition, this individual will be an independent thinker who can make convincing, information-based arguments. Key job responsibilities Drive the overall vision to grow our GTM approach across all Twitch properties. Develop the end-to-end strategy for positioning, pricing, packaging, and planning of Twitch advertising offerings. Customize the macro strategy for each sales geography and vertical. Aggregate VOC and partner with product teams to drive Twitch solutions for customers, produce stack-ranked set of priorities, and influence requirements, roadmap decisions and trade-offs. Engage with internal cross-functional teams including product, operations, legal, finance, and senior management to execute successfully on the needs of our customers. Effective at articulating and presenting complex concepts to cross functional audiences using hard data and metrics to support assumptions. Hire, develop and lead a team of Twitch GTM and Sales Specialists. Develop and manage senior-level relationships across Amazon Ads. About the team Twitch is one of our most unique publishers. Our team is the single-threaded leader on all Twitch ad products, countries, and customer segments. We are responsible for overall Twitch Ads business strategy to fuel long-term growth and innovation - working closely with all sales and product teams across Amazon Ads and building on the foundation already established by integrating Twitch into the broader Amazon Ads organization. BASIC QUALIFICATIONS 10+ years of building and leading large teams and working in matrixed operating structures experience Bachelor's degree or equivalent Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent 10+ years digital advertising experience PREFERRED QUALIFICATIONS 5+ years of managing and developing high performance teams experience A strong track record in developing and launching go-to-market strategies within streaming and video. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Job ID: Amazon Online UK Limited - D17 Amazon Ads is the digital advertising arm of Amazon and one of our fastest growing businesses. We operate at the intersection of commerce, entertainment and advertising, offering unique advertising products (Sponsored Products, Sponsored Brands and Sponsored Display), enterprise ad tech (Amazon DSP, Amazon Ad Server, Amazon Marketing Cloud, Amazon Publisher Services) and a rich array of unique creative, format and measurement solutions. We offer advertisers premium brand placements on our owned and operated properties, including Thursday Night Football, FreeVee, Prime Video, Twitch, and FireTV as well as on third-party publishers via Amazon Publisher Services. We start with the customer and work backwards in everything we do, including in advertising. We believe that advertising, when done well, enhances the customer experience with delightful discovery for consumers and compelling performance for advertisers. The insights we deliver to advertisers and their partners enable them to build unique connections with consumers, from first discovery to loyalty in a unique and compelling way versus any other media platform at scale. We seek a seasoned leader to join us as Head of Twitch Go To Market (GTM) and Sales. This new role will report directly to the Director and GM, Twitch and be the leader for developing the unified go-to-market strategy and strategic execution for advertising solutions across all Twitch properties. This is an exciting opportunity to be part of a fast-growing and entrepreneurial organization, bringing innovation and growing adoption of Amazon Ads. We are seeking an innovative, creative, analytical and strategic thinker, who is passionate about digital media and the future of Twitch advertising. The ideal candidate enjoys solving complex problems, works effectively with cross-functional teams and thrives in a fast-paced setting that is constantly evolving. This role will be highly visible with senior levels of Amazon, and will need to work collaboratively with internal management teams to understand where our relative advantages or risks lie, where new market segments and solutions should be created. The successful candidate will have a talent for responding effectively to industry direction, customer needs and competitive positioning. They are comfortable with ambiguity and juggling multiple priorities simultaneously in a fast-paced dynamic environment. They possess high levels of creativity, independence, flexibility and attention to detail. In addition, this individual will be an independent thinker who can make convincing, information-based arguments. Key Job Responsibilities Drive the overall vision to grow our GTM approach across all Twitch properties. Develop the end-to-end strategy for positioning, pricing, packaging, and planning of Twitch advertising offerings. Customize the macro strategy for each sales geography and vertical. Aggregate VOC and partner with product teams to drive Twitch solutions for customers, produce stack-ranked set of priorities, and influence requirements, roadmap decisions and trade-offs. Engage with internal cross-functional teams including product, operations, legal, finance, and senior management to execute successfully on the needs of our customers. Effective at articulating and presenting complex concepts to cross-functional audiences using hard data and metrics to support assumptions. Hire, develop and lead a team of Twitch GTM and Sales Specialists. Develop and manage senior-level relationships across Amazon Ads. BASIC QUALIFICATIONS 10+ years of building and leading large teams and working in matrixed operating structures experience Bachelor's degree or equivalent Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent 10+ years digital advertising experience PREFERRED QUALIFICATIONS 5+ years of managing and developing high performance teams experience A strong track record in developing and launching go-to-market strategies within streaming and video. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Posted: October 18, 2024
Nov 26, 2024
Full time
Job ID: Amazon Online UK Limited - D17 Amazon Ads is the digital advertising arm of Amazon and one of our fastest growing businesses. We operate at the intersection of commerce, entertainment and advertising, offering unique advertising products (Sponsored Products, Sponsored Brands and Sponsored Display), enterprise ad tech (Amazon DSP, Amazon Ad Server, Amazon Marketing Cloud, Amazon Publisher Services) and a rich array of unique creative, format and measurement solutions. We offer advertisers premium brand placements on our owned and operated properties, including Thursday Night Football, FreeVee, Prime Video, Twitch, and FireTV as well as on third-party publishers via Amazon Publisher Services. We start with the customer and work backwards in everything we do, including in advertising. We believe that advertising, when done well, enhances the customer experience with delightful discovery for consumers and compelling performance for advertisers. The insights we deliver to advertisers and their partners enable them to build unique connections with consumers, from first discovery to loyalty in a unique and compelling way versus any other media platform at scale. We seek a seasoned leader to join us as Head of Twitch Go To Market (GTM) and Sales. This new role will report directly to the Director and GM, Twitch and be the leader for developing the unified go-to-market strategy and strategic execution for advertising solutions across all Twitch properties. This is an exciting opportunity to be part of a fast-growing and entrepreneurial organization, bringing innovation and growing adoption of Amazon Ads. We are seeking an innovative, creative, analytical and strategic thinker, who is passionate about digital media and the future of Twitch advertising. The ideal candidate enjoys solving complex problems, works effectively with cross-functional teams and thrives in a fast-paced setting that is constantly evolving. This role will be highly visible with senior levels of Amazon, and will need to work collaboratively with internal management teams to understand where our relative advantages or risks lie, where new market segments and solutions should be created. The successful candidate will have a talent for responding effectively to industry direction, customer needs and competitive positioning. They are comfortable with ambiguity and juggling multiple priorities simultaneously in a fast-paced dynamic environment. They possess high levels of creativity, independence, flexibility and attention to detail. In addition, this individual will be an independent thinker who can make convincing, information-based arguments. Key Job Responsibilities Drive the overall vision to grow our GTM approach across all Twitch properties. Develop the end-to-end strategy for positioning, pricing, packaging, and planning of Twitch advertising offerings. Customize the macro strategy for each sales geography and vertical. Aggregate VOC and partner with product teams to drive Twitch solutions for customers, produce stack-ranked set of priorities, and influence requirements, roadmap decisions and trade-offs. Engage with internal cross-functional teams including product, operations, legal, finance, and senior management to execute successfully on the needs of our customers. Effective at articulating and presenting complex concepts to cross-functional audiences using hard data and metrics to support assumptions. Hire, develop and lead a team of Twitch GTM and Sales Specialists. Develop and manage senior-level relationships across Amazon Ads. BASIC QUALIFICATIONS 10+ years of building and leading large teams and working in matrixed operating structures experience Bachelor's degree or equivalent Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent 10+ years digital advertising experience PREFERRED QUALIFICATIONS 5+ years of managing and developing high performance teams experience A strong track record in developing and launching go-to-market strategies within streaming and video. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Posted: October 18, 2024
Senior Infrastructure Engineer Contract Opportunity Available Location: London - Hybrid working Daily rate: 370- 470 umb inside IR35 Contract length: 6 months Right to Work in the UK for the full duration of contract is essential for consideration The Senior Infrastructure Engineer will focus on maintaining, supporting, updating, and patching our client's physical and virtual infrastructure. This is a critical position that aligns with the company's commitment to providing exceptional business technology support. This role offers the opportunity to be a key contributor to the company's IT transformation journey, ensuring technology serves as a robust foundation for business success. Key Responsibilities Collaborate with the Head of IT Operations and Cyber Security and Infrastructure Manager to develop and communicate a clear, actionable operational IT plan Conduct internal and external horizon scanning for technology trends and opportunities. Ensure technology system uptime and service continuity by working closely with the Systems Administrator (SA) and CSIM Proactively manage on-premise and cloud infrastructure alongside the CSIM Plan and communicate resource downtime and emergency measures, ensuring they are well-maintained and rehearsed Identify and manage major incidents efficiently to minimise business impact Collaborate with support teams to ensure swift resolution and secure business operations Provide IT support aligned with service management best practices to partners and staff Lead infrastructure, end-user computing, and application support teams (including third-line support) Build strong relationships across the business to foster collaboration Develop an efficient framework for capturing and acting on business needs Oversee user-facing IT projects to deliver enhanced services across all offices Provide qualitative and quantitative performance metrics to identify and address IT issues Experience required: Minimum 5 years of delivering ITIL-based IT services in a professional services environment Relevant ITIL qualifications are essential Knowledge of legal industry specific business applications and processes are essential for this role Strong leadership experience in a mid-sized professional services organisation Proven ability to implement strategies that drive measurable business benefits Technical Expertise: Deep understanding of IT services, including security and data protection Operating Systems & Platforms: Windows 10/11, Windows Server, Hyper-V, Azure/M365 IT Tools: SCCM, Intune, Autopilot, PowerShell, Power Automate Networking: Switches, firewalls, routers, VPNs, wireless systems Applications: iManage, Aderant Expert, InterAction, Teams Infrastructure: Storage/SAN technologies, patch management, backups Soft Skills: Excellent verbal and written communication skills across all seniority levels Strong analytical and problem-solving skills Ability to balance technical and strategic needs to deliver tangible business outcomes Collaborative and approachable team player who fosters inclusivity and engagement
Nov 22, 2024
Seasonal
Senior Infrastructure Engineer Contract Opportunity Available Location: London - Hybrid working Daily rate: 370- 470 umb inside IR35 Contract length: 6 months Right to Work in the UK for the full duration of contract is essential for consideration The Senior Infrastructure Engineer will focus on maintaining, supporting, updating, and patching our client's physical and virtual infrastructure. This is a critical position that aligns with the company's commitment to providing exceptional business technology support. This role offers the opportunity to be a key contributor to the company's IT transformation journey, ensuring technology serves as a robust foundation for business success. Key Responsibilities Collaborate with the Head of IT Operations and Cyber Security and Infrastructure Manager to develop and communicate a clear, actionable operational IT plan Conduct internal and external horizon scanning for technology trends and opportunities. Ensure technology system uptime and service continuity by working closely with the Systems Administrator (SA) and CSIM Proactively manage on-premise and cloud infrastructure alongside the CSIM Plan and communicate resource downtime and emergency measures, ensuring they are well-maintained and rehearsed Identify and manage major incidents efficiently to minimise business impact Collaborate with support teams to ensure swift resolution and secure business operations Provide IT support aligned with service management best practices to partners and staff Lead infrastructure, end-user computing, and application support teams (including third-line support) Build strong relationships across the business to foster collaboration Develop an efficient framework for capturing and acting on business needs Oversee user-facing IT projects to deliver enhanced services across all offices Provide qualitative and quantitative performance metrics to identify and address IT issues Experience required: Minimum 5 years of delivering ITIL-based IT services in a professional services environment Relevant ITIL qualifications are essential Knowledge of legal industry specific business applications and processes are essential for this role Strong leadership experience in a mid-sized professional services organisation Proven ability to implement strategies that drive measurable business benefits Technical Expertise: Deep understanding of IT services, including security and data protection Operating Systems & Platforms: Windows 10/11, Windows Server, Hyper-V, Azure/M365 IT Tools: SCCM, Intune, Autopilot, PowerShell, Power Automate Networking: Switches, firewalls, routers, VPNs, wireless systems Applications: iManage, Aderant Expert, InterAction, Teams Infrastructure: Storage/SAN technologies, patch management, backups Soft Skills: Excellent verbal and written communication skills across all seniority levels Strong analytical and problem-solving skills Ability to balance technical and strategic needs to deliver tangible business outcomes Collaborative and approachable team player who fosters inclusivity and engagement
Willmott Dixon Group
Letchworth Garden City, Hertfordshire
The Role Willmott Dixon is looking for an Infrastructure Engineer, specialising in Networks, to join our busy in-house Infrastructure team. This an exciting time to join the Infrastructure team which has recently been absorbed into our Service Operations team, leading to a more collaborative approach which is proving beneficial to the team and the wider business. This opportunity would suit a CCNA certified Network Analyst / Network Engineer. You will ideally have at least 12 to 18 months of experience of 1st and /or 2nd line network support. Although the IT team are based at our head office in Letchworth Garden City, this role can be done as either a hybrid, or a remote role. However, please note that due to the nature of the role, occasional travel to Letchworth or other Willmott Dixon locations will be required according to business needs (e.g. for installations/project assistance etc). Examples of a couple of upcoming projects that you will play a key role in include an SD-WAN implementation and a proxy replacement (possibly to FortiNet). The IT team are a great team to work with and would describe themselves as: - Flexible Fun Uncomplicated Genuine and friendly Innovative and keen to improve Responsive to customer needs Not only are they a genuinely nice bunch of people, they are also passionate about ensuring that the business has the technical toolset and infrastructure that they need to stay ahead of the competition. This means that the business has invested heavily within IT over the last couple of years and will continue to do so throughout 2024 and beyond! The Project Key Responsibilities / Objectives Provide a high level of technical support for the network at Willmott Dixon including WAN, LAN, Firewall, Proxy and Wireless technologies. Effectively utilise our ITSM ticket management system. All work will be managed and maintained to a high standard, keeping customers updated in a timely and professional manner. Ensure technical compliance with Service, Technical and Security standards across the network service. Support the Microsoft Teams telephony service, ensuring this is running optimally for the business. Recommend appropriate site connectivity solutions and collaborate with sites to assure effective implementation. Plan, schedule and implement Change Requests through our Change Advisory Board. Support Principals in the write up of documentation including high and low-level technical designs. Implement technical installations and testing according to design documentation and project planning. Assist in the implementation of monitoring and observability for the network service and proactively identify and rectify performance/service issues. Identify opportunities to automate configuration and implementation of network technologies. Collaborate closely with the Infrastructure Team and the rest of the IT team to assure seamless implementations. Assist the Infrastructure team in developing and conducting Disaster Recovery plans to ensure business continuity. Maintain and further develop technical knowledge by keeping up to date with the latest network technologies, trends, and best practices. Maintain relationships with external vendors and utilise these relationships to assure the optimal running of the network service. Essential and Desirable Criteria Technical Proven experience of: Excellent communication and interpersonal skills with the ability to confidently deal with stakeholders at all levels. CCNA level, LAN, WAN and routers protocols. Configuration of Network Layer 2/3 devices. Cisco ASA Firewall, FortiGate Firewall, configuring and Administering VPN setups. Working knowledge of QOS. A good understanding of proxy technologies (preferably Zscaler and FortiNet FortiSASE). Qualifications and Membership Essential Degree qualified in Computing or related discipline or equivalent professional experience Driving Licence Desirable ITIL Foundation CCNA Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme.
Nov 16, 2024
Full time
The Role Willmott Dixon is looking for an Infrastructure Engineer, specialising in Networks, to join our busy in-house Infrastructure team. This an exciting time to join the Infrastructure team which has recently been absorbed into our Service Operations team, leading to a more collaborative approach which is proving beneficial to the team and the wider business. This opportunity would suit a CCNA certified Network Analyst / Network Engineer. You will ideally have at least 12 to 18 months of experience of 1st and /or 2nd line network support. Although the IT team are based at our head office in Letchworth Garden City, this role can be done as either a hybrid, or a remote role. However, please note that due to the nature of the role, occasional travel to Letchworth or other Willmott Dixon locations will be required according to business needs (e.g. for installations/project assistance etc). Examples of a couple of upcoming projects that you will play a key role in include an SD-WAN implementation and a proxy replacement (possibly to FortiNet). The IT team are a great team to work with and would describe themselves as: - Flexible Fun Uncomplicated Genuine and friendly Innovative and keen to improve Responsive to customer needs Not only are they a genuinely nice bunch of people, they are also passionate about ensuring that the business has the technical toolset and infrastructure that they need to stay ahead of the competition. This means that the business has invested heavily within IT over the last couple of years and will continue to do so throughout 2024 and beyond! The Project Key Responsibilities / Objectives Provide a high level of technical support for the network at Willmott Dixon including WAN, LAN, Firewall, Proxy and Wireless technologies. Effectively utilise our ITSM ticket management system. All work will be managed and maintained to a high standard, keeping customers updated in a timely and professional manner. Ensure technical compliance with Service, Technical and Security standards across the network service. Support the Microsoft Teams telephony service, ensuring this is running optimally for the business. Recommend appropriate site connectivity solutions and collaborate with sites to assure effective implementation. Plan, schedule and implement Change Requests through our Change Advisory Board. Support Principals in the write up of documentation including high and low-level technical designs. Implement technical installations and testing according to design documentation and project planning. Assist in the implementation of monitoring and observability for the network service and proactively identify and rectify performance/service issues. Identify opportunities to automate configuration and implementation of network technologies. Collaborate closely with the Infrastructure Team and the rest of the IT team to assure seamless implementations. Assist the Infrastructure team in developing and conducting Disaster Recovery plans to ensure business continuity. Maintain and further develop technical knowledge by keeping up to date with the latest network technologies, trends, and best practices. Maintain relationships with external vendors and utilise these relationships to assure the optimal running of the network service. Essential and Desirable Criteria Technical Proven experience of: Excellent communication and interpersonal skills with the ability to confidently deal with stakeholders at all levels. CCNA level, LAN, WAN and routers protocols. Configuration of Network Layer 2/3 devices. Cisco ASA Firewall, FortiGate Firewall, configuring and Administering VPN setups. Working knowledge of QOS. A good understanding of proxy technologies (preferably Zscaler and FortiNet FortiSASE). Qualifications and Membership Essential Degree qualified in Computing or related discipline or equivalent professional experience Driving Licence Desirable ITIL Foundation CCNA Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme.
Mechanical Technician COMPANY OVERVIEW Our client has been in operation since the mid 1800s with over 500 employees. They service the agricultural, construction, fire & security and ground care industries specialising in service, maintenance and groundcare machinery. They are a family-owned business, who pride themselves on their supportive and caring culture JOB PURPOSE We are seeking dairy technicians to join our clients team across Oxfordshire. Reporting to the Head of Operations, the job holder will be responsible for the installation, servicing and first time fix on breakdowns of milking plant. Depending on the job holder s location, the roles will cover their Oxfordshire territories. The ideal candidate will have a mechanical background with an electrical bias. In return, our client can offer a competitive salary, company service vehicle and specialist tools will be provided (job holder to supply their own hand tools). JOB SPECIFICATION Servicing /installation and attending breakdowns of milking equipment Preventive maintenance of milking parlours Installation work when needed High focus on first time fix and customer satisfaction. Work in a professional, clean, organised and tidy manner Able to complete paperwork clearly & in a timely manner Health & Safety aware within the working environment Represent the company in a positive way QUALIFICATIONS & SKILLS You will be mechanically training in a relevant NVQ or City & Guilds Level 2 or 3 and possibly have an electrical qualification, but this is not essential as full training will be given. Have a bias towards and understanding of mains electrics Have strong diagnostic skills Can do attitude Good communicator Able to multitask and prioritise workload Highly organised Flexible and able to quickly change between task or changing situation. Attention to customer requirements and detail Team player Must possess a full UK Driving Licence SALARY & BENEFITS It is our clients philosophy to try to do everything they can to ensure that everyone working for them is happy and gets pleasure and satisfaction from their work. They are committed to training and developing their employees to enable them to achieve their maximum potential. They also provide the following: £16ph (£33, 280) Standby 1 in 3 (£125 per week = £2166) Call Out = £30 per visit (Call out OT 1x 5 or x2) Market surveyed salary reviewed annually Employer contributory pension/ death in service cover Share Plan Division cross-sell incentive scheme Staff accounts at every branch with discounted prices Extra holiday entitlement after a certain number of years Company sick pay after qualifying period Role-specific company clothing/uniform Recognition and support for health and work-related well-being Full time, Monday- Friday with 1/3 weekends on call rota once trained Please call Tom on (phone number removed) for more information or email a copy of your CV to (url removed) in order to prompt a call back.
Nov 13, 2024
Full time
Mechanical Technician COMPANY OVERVIEW Our client has been in operation since the mid 1800s with over 500 employees. They service the agricultural, construction, fire & security and ground care industries specialising in service, maintenance and groundcare machinery. They are a family-owned business, who pride themselves on their supportive and caring culture JOB PURPOSE We are seeking dairy technicians to join our clients team across Oxfordshire. Reporting to the Head of Operations, the job holder will be responsible for the installation, servicing and first time fix on breakdowns of milking plant. Depending on the job holder s location, the roles will cover their Oxfordshire territories. The ideal candidate will have a mechanical background with an electrical bias. In return, our client can offer a competitive salary, company service vehicle and specialist tools will be provided (job holder to supply their own hand tools). JOB SPECIFICATION Servicing /installation and attending breakdowns of milking equipment Preventive maintenance of milking parlours Installation work when needed High focus on first time fix and customer satisfaction. Work in a professional, clean, organised and tidy manner Able to complete paperwork clearly & in a timely manner Health & Safety aware within the working environment Represent the company in a positive way QUALIFICATIONS & SKILLS You will be mechanically training in a relevant NVQ or City & Guilds Level 2 or 3 and possibly have an electrical qualification, but this is not essential as full training will be given. Have a bias towards and understanding of mains electrics Have strong diagnostic skills Can do attitude Good communicator Able to multitask and prioritise workload Highly organised Flexible and able to quickly change between task or changing situation. Attention to customer requirements and detail Team player Must possess a full UK Driving Licence SALARY & BENEFITS It is our clients philosophy to try to do everything they can to ensure that everyone working for them is happy and gets pleasure and satisfaction from their work. They are committed to training and developing their employees to enable them to achieve their maximum potential. They also provide the following: £16ph (£33, 280) Standby 1 in 3 (£125 per week = £2166) Call Out = £30 per visit (Call out OT 1x 5 or x2) Market surveyed salary reviewed annually Employer contributory pension/ death in service cover Share Plan Division cross-sell incentive scheme Staff accounts at every branch with discounted prices Extra holiday entitlement after a certain number of years Company sick pay after qualifying period Role-specific company clothing/uniform Recognition and support for health and work-related well-being Full time, Monday- Friday with 1/3 weekends on call rota once trained Please call Tom on (phone number removed) for more information or email a copy of your CV to (url removed) in order to prompt a call back.
Infrastructure & Network Engineer (Hybrid-2 Days WFH) required by a construction company based in Central London and paying up to 65k. You will be part of am IT Department of 11, reporting to the IT Manager and be responsible for the set up new temporary sites (circa 50), looking after 20 permanent offices and assist external support providing Network and Infrastructure services.You must have previous knowledge and hands on experience of Firewalls, Switches, Routers WiFi, Azure, Servers, CCTV, Active Directory, MFD Printers as they are about to embark on a complete Technical System refresh and roll out of Fortigate, HP Firewalls, Switches and Routers. The Infrastructure & Network Engineer must have previous hands on experience to know exactly what is expected of the MSP's as they have to set up temporary standalone locations very quickly using 4G routers. This is a fantastic opportunity for a results-oriented individual to join a growing team and play a pivotal role in a significant technical system refresh project. Network & Infrastructure Operations Coordinator will :- Work closely and report to the IT Manager and be accountable for office and site networks and infrastructure working towards the IT/ business strategy. Resolve complex issues, applying troubleshooting and critical thinking to address technical issues. Carry out daily network checks on the network infrastructure monitoring events/alerts to resolve any issue that can resolute to down time Monitor network infrastructure health using tools, resilience, capacity, operational performance, and overall effectiveness of network estate across the Group and report to bi-weekly to the IT Manager and Head of IT. Ensure business continuity and DR by supporting office and site network outages and incidents and maintain high availability of networks across company. Monitor network and infrastructure health, resilience, capacity, operational performance and overall effectiveness and traffic with ISP's and MSPs and report to bi-weekly to Head of IT and IT Manager. Ordering, implementation, delivery, testing, and setup by liaising with ISP to deploy office and site connectivity. Order and manage rapid connectivity which enable instant site mobilisation to provide fast, reliable, and secure internet which reduce the risk of site setup delays. Maintain business continuity by being pro-active when relocating site networks and equipment. Effective cost management and cancellation of site connectivity and network equipment returns. Provide and maintain an up-to-date inventory and configuration for all operational infrastructures, hardware, software, and software licenses including warranty information. Monitor, liaise and manage network incident and security intel with the SOC team; and manage, monitor firewall estate on SOC platform. Should you match the above requirements, APPLY NOW
Nov 13, 2024
Full time
Infrastructure & Network Engineer (Hybrid-2 Days WFH) required by a construction company based in Central London and paying up to 65k. You will be part of am IT Department of 11, reporting to the IT Manager and be responsible for the set up new temporary sites (circa 50), looking after 20 permanent offices and assist external support providing Network and Infrastructure services.You must have previous knowledge and hands on experience of Firewalls, Switches, Routers WiFi, Azure, Servers, CCTV, Active Directory, MFD Printers as they are about to embark on a complete Technical System refresh and roll out of Fortigate, HP Firewalls, Switches and Routers. The Infrastructure & Network Engineer must have previous hands on experience to know exactly what is expected of the MSP's as they have to set up temporary standalone locations very quickly using 4G routers. This is a fantastic opportunity for a results-oriented individual to join a growing team and play a pivotal role in a significant technical system refresh project. Network & Infrastructure Operations Coordinator will :- Work closely and report to the IT Manager and be accountable for office and site networks and infrastructure working towards the IT/ business strategy. Resolve complex issues, applying troubleshooting and critical thinking to address technical issues. Carry out daily network checks on the network infrastructure monitoring events/alerts to resolve any issue that can resolute to down time Monitor network infrastructure health using tools, resilience, capacity, operational performance, and overall effectiveness of network estate across the Group and report to bi-weekly to the IT Manager and Head of IT. Ensure business continuity and DR by supporting office and site network outages and incidents and maintain high availability of networks across company. Monitor network and infrastructure health, resilience, capacity, operational performance and overall effectiveness and traffic with ISP's and MSPs and report to bi-weekly to Head of IT and IT Manager. Ordering, implementation, delivery, testing, and setup by liaising with ISP to deploy office and site connectivity. Order and manage rapid connectivity which enable instant site mobilisation to provide fast, reliable, and secure internet which reduce the risk of site setup delays. Maintain business continuity by being pro-active when relocating site networks and equipment. Effective cost management and cancellation of site connectivity and network equipment returns. Provide and maintain an up-to-date inventory and configuration for all operational infrastructures, hardware, software, and software licenses including warranty information. Monitor, liaise and manage network incident and security intel with the SOC team; and manage, monitor firewall estate on SOC platform. Should you match the above requirements, APPLY NOW
Night Manager At Holmes Hotel, we believe in providing a hotel experience that is tailored to the individual and their needs. The key role for you as our Night Manager will be to ensure that the service provided by the Night Reception team is beyond the normal guest experience that would be expected by our guests. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time. As our Night Manager , you will receive: Salary: £ 33,047 per annum plus great benefits Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Start with 30 days of holiday per year - including bank holidays, increasing with years of service Two free meals per day Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to £750 Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training As a Night Manager you will: Perform Head of Department duties connected to all Night and Front Office operations, and making crucial decisions Ensure guests' needs are met beyond expectations, and takes full responsibility for Health, Safety, Security, Licensing & Fire Have a passion and skill set to ensure that the service provided by the Night Reception team is beyond the normal guest experience that would be expected by our guests. Maintain positive and productive working relationships with other employees and departments Empower your team by providing an inspiring service culture through briefings, team meetings and coaching Be available to work 4 on/4 off shift pattern (12-hour shifts) Located in the heart of Marylebone, Holmes Hotel is an original and unquestionably unique boutique hotel created for curious minds. The ideal home from which to investigate the rest of the city. Holmes. A home away from home for curious minds.
Jun 27, 2024
Full time
Night Manager At Holmes Hotel, we believe in providing a hotel experience that is tailored to the individual and their needs. The key role for you as our Night Manager will be to ensure that the service provided by the Night Reception team is beyond the normal guest experience that would be expected by our guests. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time. As our Night Manager , you will receive: Salary: £ 33,047 per annum plus great benefits Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Start with 30 days of holiday per year - including bank holidays, increasing with years of service Two free meals per day Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to £750 Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training As a Night Manager you will: Perform Head of Department duties connected to all Night and Front Office operations, and making crucial decisions Ensure guests' needs are met beyond expectations, and takes full responsibility for Health, Safety, Security, Licensing & Fire Have a passion and skill set to ensure that the service provided by the Night Reception team is beyond the normal guest experience that would be expected by our guests. Maintain positive and productive working relationships with other employees and departments Empower your team by providing an inspiring service culture through briefings, team meetings and coaching Be available to work 4 on/4 off shift pattern (12-hour shifts) Located in the heart of Marylebone, Holmes Hotel is an original and unquestionably unique boutique hotel created for curious minds. The ideal home from which to investigate the rest of the city. Holmes. A home away from home for curious minds.
AWE is looking for an innovative and high performing leader for its Non-Nuclear Services Group as Head of Non-Nuclear. You will be accountable for the leadership of the Non-Nuclear Services Group. Ensuring delivery of sustainable and efficient non-nuclear operations and services in-line with the Estate Strategy and that operational output meets the requirements of the Programme and/or Functions. You will Implement and deliver strategy to select and integrate procured services across the facilities in support of efficient and effective delivery of the overall Programme requirements. We are looking for individuals who put our values at the heart of what they do and model the core leadership behaviours of setting direction, engaging people, and delivering results. Closing date: 14th December 2022 Location: Reading/Basingstoke area Key Accountabilities: You will lead and set direction for the Non-Nuclear Services Group Be accountable for the provision of an operations and services capability (non-nuclear) specifically providing; Business Administration (Customer Services) Facilities Management Service Delivery Outcomes (Supply Chain Contracts including Asset Maintenance, Civilian Guarding, Front of House, Medical Services and Housekeeping), AWE Fire & Rescue Services and Fire Safety You will lead the development of requirements capture, on behalf of Operations, to support AWE Supply Chain in revisions to existing external third party, and where appropriate new, commercial arrangements Be accountable for leading one or more business teams by defining strategic goals & operational plans. Leading, coaching and developing leaders & holding them to account and influencing across and outside the company (Senior Level Leader) Setting direction and developing a shared understanding of individuals' roles in delivering the AWE vision and strategy Engaging and inspiring colleagues, promoting a diverse and inclusive environment that encourages them to seek opportunities for continuous improvement and personal development Key Responsibilities & requirements for the role: Provide the subject matter expertise in deciding whether an existing service line can be transformed and/or delivered more effectively and efficiently by utilising either an in-house resource or supply chain support or a blend of the two Provide current best practice SME as to how services are delivered in the present marketplaces, and drive efficiencies in existing out-sourced services through better negotiation and contracts Improves customer experience on behalf of AWE by providing the Intelligent Customer role for Services contracts including handling of comments and complaints through to resolution where necessary To propose and review contract changes where appropriate and assist in the development/ monitoring of KPIs Responsible for regulatory and legislative compliance associated with Non-Nuclear Services Provides a diverse and inclusive working environment that allows individuals to flourish and realise their potential Works effectively with others and build/ maintain required relationships and interfaces that support delivery of the Programme Minimum qualification IWFM level 5 Diploma Candidates must be willing and able to obtain and maintain the security clearance required for the role and be willing and able to travel within the UK and overseas as required.
Dec 01, 2022
Full time
AWE is looking for an innovative and high performing leader for its Non-Nuclear Services Group as Head of Non-Nuclear. You will be accountable for the leadership of the Non-Nuclear Services Group. Ensuring delivery of sustainable and efficient non-nuclear operations and services in-line with the Estate Strategy and that operational output meets the requirements of the Programme and/or Functions. You will Implement and deliver strategy to select and integrate procured services across the facilities in support of efficient and effective delivery of the overall Programme requirements. We are looking for individuals who put our values at the heart of what they do and model the core leadership behaviours of setting direction, engaging people, and delivering results. Closing date: 14th December 2022 Location: Reading/Basingstoke area Key Accountabilities: You will lead and set direction for the Non-Nuclear Services Group Be accountable for the provision of an operations and services capability (non-nuclear) specifically providing; Business Administration (Customer Services) Facilities Management Service Delivery Outcomes (Supply Chain Contracts including Asset Maintenance, Civilian Guarding, Front of House, Medical Services and Housekeeping), AWE Fire & Rescue Services and Fire Safety You will lead the development of requirements capture, on behalf of Operations, to support AWE Supply Chain in revisions to existing external third party, and where appropriate new, commercial arrangements Be accountable for leading one or more business teams by defining strategic goals & operational plans. Leading, coaching and developing leaders & holding them to account and influencing across and outside the company (Senior Level Leader) Setting direction and developing a shared understanding of individuals' roles in delivering the AWE vision and strategy Engaging and inspiring colleagues, promoting a diverse and inclusive environment that encourages them to seek opportunities for continuous improvement and personal development Key Responsibilities & requirements for the role: Provide the subject matter expertise in deciding whether an existing service line can be transformed and/or delivered more effectively and efficiently by utilising either an in-house resource or supply chain support or a blend of the two Provide current best practice SME as to how services are delivered in the present marketplaces, and drive efficiencies in existing out-sourced services through better negotiation and contracts Improves customer experience on behalf of AWE by providing the Intelligent Customer role for Services contracts including handling of comments and complaints through to resolution where necessary To propose and review contract changes where appropriate and assist in the development/ monitoring of KPIs Responsible for regulatory and legislative compliance associated with Non-Nuclear Services Provides a diverse and inclusive working environment that allows individuals to flourish and realise their potential Works effectively with others and build/ maintain required relationships and interfaces that support delivery of the Programme Minimum qualification IWFM level 5 Diploma Candidates must be willing and able to obtain and maintain the security clearance required for the role and be willing and able to travel within the UK and overseas as required.
AMBITIOUS? BRIGHT? RIGHT? GAM is one of the world's leading independent, pure-play asset managers. We provide differentiated active investment solutions and products for institutions, financial intermediaries and private investors. Our core investment business is complemented by private labelling services, which include fund administration and other support services to third-party institutions. Together we share a common set of values rooted in teamwork, integrity, entrepreneurial flair and professional excellence. Our employees are our most valuable asset. Being able to offer an attractive work environment where talented minds from various backgrounds are keen to work is key to the long-term success of our company. We firmly believe in the importance of maintaining the open culture of a small company, aiming to avoid bureaucracy and encouraging a flexible, accessible and hands-on working style across the Group. In turn, our people reward us with their loyalty. Function: Information Technology Department: Information Technology Purpose The IT Security team within GAM exists to enable the business in meeting its strategic goals and objectives by developing and operating an appropriate IT security risk framework that allows us to adapt to a changing threat landscape, manage our vulnerability to security events and protect the business from avoidable loss and brand damage. We seek to enable change, safeguard data, protect shareholder and client value and ensure regulatory compliance through the operation of the IT security risk framework. The Chief Information Security Officer (CISO) is a key role within the company, and the role holder will be responsible for owning and operating the IT security risk framework, including our threat intelligence, vulnerability management and incident response processes. Main Duties & Responsibilities Strategic responsibilities: Maintain the IT security framework, providing ongoing analysis of emerging threats, risks and control gaps. Define and steer the IT security programme to implement technical security solutions and controls aligned to industry best practice and the emerging threat landscape. Chair the Cyber Security Steering committee and represent IT Security at appropriate Risk oversight committees and boards. Collaborate with the 2nd line of defence Information Security team, part of the GAM Risk function, in the development, implementation and ongoing assessment of security policies, procedures and standards across GAM's IT estate and business. Provide IT security requirements to IT projects and ensure their appropriate implementation. Operational responsibilities: Act as 1st line of defence for IT security, partnering with and providing challenge, support and advice to the business and IT teams to identify and manage the mitigation of security risks. Monitor infrastructure and applications to ensure that appropriate security levels are maintained and that security events are triaged and investigated in a timely manner. Act as control and process owner for security incident investigation. Maintain skills in evidential chain of custody, malware analytics and mobile device data recovery. Collaborate with IT and business peers to manage security vulnerabilities, events or investigations. Act as control and process owner for security incident management and response. Work closely with key stakeholders to ensure incident response plans are up to date and are effectively tested, including facilitation of tabletop exercises to simulate incident response in conjunction with the business continuity lead. Manage and oversee the day-to-day activities of any IT security outsourced suppliers (e.g. the Security Operations Centre and Threat Intelligence suppliers). Implement and provide MI reporting on the effectiveness of GAM's IT security controls framework, including the operation of controls and compliance with policies, procedures and standards. Participate in internal security assessments, internal audits, client audits, compliance certifications, third-party risk management and client security questionnaire responses. Management responsibilities: Manage IT Security Analyst(s) in support of IT security operations and the delivery of IT security solutions to the business. Progress IT Security Analyst(s)' professional development to ensure the team remains current in trends, techniques and technologies. Facilitate strong collaborative relationships between IT Security, IT, GAM business stakeholders and 3rd parties to support GAM in achieving its goals. Qualifications & Experience Educated to degree level in a Computer Science, Computer Security related field Technical certifications such as CISA, CompTIA S+ SANS GIAC Series Proven experience of working with IT security systems and information security governance, i.e. control frameworks, incident management, operations and application of security best-practices. Experience within financial services and operating in a highly regulated environment Solid experience of security engineering, in support of technologies and controls such as Network and Application firewalls, IDS/IPS, Web Proxy, Vulnerability Scanners, HIPS, Microsoft Active Directory services, SSL VPN, Endpoint Protection, Encryption technologies Strong analytical and problem-solving skills and can interpret and apply complex technical information and is able to explain security functionality from first principles. Experience working with SIEM technologies and SOC providers Solid 1st line management experience working to support the development and direction of both directly employed and third party employed IT security professionals Benefits GAM offers a comprehensive range of benefits and performance-based compensation, along with a variety of lifestyle and family benefits to promote well-being in and out of the workplace. These benefits vary according to local market conditions. Please contact the local Human Resources team for further details. Employing Company/ies: GAM (UK) Limited Reporting to: Global Head of Technology Contract: Permanent
Sep 16, 2022
Full time
AMBITIOUS? BRIGHT? RIGHT? GAM is one of the world's leading independent, pure-play asset managers. We provide differentiated active investment solutions and products for institutions, financial intermediaries and private investors. Our core investment business is complemented by private labelling services, which include fund administration and other support services to third-party institutions. Together we share a common set of values rooted in teamwork, integrity, entrepreneurial flair and professional excellence. Our employees are our most valuable asset. Being able to offer an attractive work environment where talented minds from various backgrounds are keen to work is key to the long-term success of our company. We firmly believe in the importance of maintaining the open culture of a small company, aiming to avoid bureaucracy and encouraging a flexible, accessible and hands-on working style across the Group. In turn, our people reward us with their loyalty. Function: Information Technology Department: Information Technology Purpose The IT Security team within GAM exists to enable the business in meeting its strategic goals and objectives by developing and operating an appropriate IT security risk framework that allows us to adapt to a changing threat landscape, manage our vulnerability to security events and protect the business from avoidable loss and brand damage. We seek to enable change, safeguard data, protect shareholder and client value and ensure regulatory compliance through the operation of the IT security risk framework. The Chief Information Security Officer (CISO) is a key role within the company, and the role holder will be responsible for owning and operating the IT security risk framework, including our threat intelligence, vulnerability management and incident response processes. Main Duties & Responsibilities Strategic responsibilities: Maintain the IT security framework, providing ongoing analysis of emerging threats, risks and control gaps. Define and steer the IT security programme to implement technical security solutions and controls aligned to industry best practice and the emerging threat landscape. Chair the Cyber Security Steering committee and represent IT Security at appropriate Risk oversight committees and boards. Collaborate with the 2nd line of defence Information Security team, part of the GAM Risk function, in the development, implementation and ongoing assessment of security policies, procedures and standards across GAM's IT estate and business. Provide IT security requirements to IT projects and ensure their appropriate implementation. Operational responsibilities: Act as 1st line of defence for IT security, partnering with and providing challenge, support and advice to the business and IT teams to identify and manage the mitigation of security risks. Monitor infrastructure and applications to ensure that appropriate security levels are maintained and that security events are triaged and investigated in a timely manner. Act as control and process owner for security incident investigation. Maintain skills in evidential chain of custody, malware analytics and mobile device data recovery. Collaborate with IT and business peers to manage security vulnerabilities, events or investigations. Act as control and process owner for security incident management and response. Work closely with key stakeholders to ensure incident response plans are up to date and are effectively tested, including facilitation of tabletop exercises to simulate incident response in conjunction with the business continuity lead. Manage and oversee the day-to-day activities of any IT security outsourced suppliers (e.g. the Security Operations Centre and Threat Intelligence suppliers). Implement and provide MI reporting on the effectiveness of GAM's IT security controls framework, including the operation of controls and compliance with policies, procedures and standards. Participate in internal security assessments, internal audits, client audits, compliance certifications, third-party risk management and client security questionnaire responses. Management responsibilities: Manage IT Security Analyst(s) in support of IT security operations and the delivery of IT security solutions to the business. Progress IT Security Analyst(s)' professional development to ensure the team remains current in trends, techniques and technologies. Facilitate strong collaborative relationships between IT Security, IT, GAM business stakeholders and 3rd parties to support GAM in achieving its goals. Qualifications & Experience Educated to degree level in a Computer Science, Computer Security related field Technical certifications such as CISA, CompTIA S+ SANS GIAC Series Proven experience of working with IT security systems and information security governance, i.e. control frameworks, incident management, operations and application of security best-practices. Experience within financial services and operating in a highly regulated environment Solid experience of security engineering, in support of technologies and controls such as Network and Application firewalls, IDS/IPS, Web Proxy, Vulnerability Scanners, HIPS, Microsoft Active Directory services, SSL VPN, Endpoint Protection, Encryption technologies Strong analytical and problem-solving skills and can interpret and apply complex technical information and is able to explain security functionality from first principles. Experience working with SIEM technologies and SOC providers Solid 1st line management experience working to support the development and direction of both directly employed and third party employed IT security professionals Benefits GAM offers a comprehensive range of benefits and performance-based compensation, along with a variety of lifestyle and family benefits to promote well-being in and out of the workplace. These benefits vary according to local market conditions. Please contact the local Human Resources team for further details. Employing Company/ies: GAM (UK) Limited Reporting to: Global Head of Technology Contract: Permanent
