The Role An exciting opportunity has arisen for a self-motivated and passionate CRM Executive to join a dynamic and fast-growing retail and eCommerce organisation operating in the art sector. This is a critical role in shaping and executing client communication strategies across the customer lifecycle-from lead generation to long-term retention. As the CRM Executive, you will work closely with the Head of Digital Marketing to deliver engaging, data-driven campaigns through automation and personalisation. You'll be instrumental in improving customer engagement and retention, with a focus on quality communications and best-in-class practices in data protection and marketing performance. Job Title: CRM Executive Location: Birmingham City Centre Salary: 30,000 + Bonus Contract: Full time, permanent - 1 day working from home post probation Start date: May - July 2025 Key Requirements Plan and deliver engaging client communication strategies to support digital and retail business objectives. Develop and execute personalised and automated email campaigns using behavioural and activity data. Partner with digital marketing teams to enhance lead acquisition and grow the subscriber base. Maintain and improve CRM database health through accurate segmentation and targeting. Create a structured testing and optimisation programme across all customer touchpoints. Collaborate with in-house creative teams to ensure all communications are visually compelling and on-brand. Report regularly on performance metrics, using data to inform decisions and improvements. Deliver dynamic content across the customer journey to enhance user experience and drive loyalty. Implement best practice in line with data protection legislation (including GDPR and CAN-SPAM). Support the ongoing development and evaluation of CRM platforms and tools. Candidate Criteria Previous experience in a CRM or digital marketing role, ideally in a B2C environment. Competence in using CRM platforms, email builders, and basic HTML. Solid understanding of marketing automation and customer segmentation techniques. Strong analytical skills with proficiency in tools such as Google Analytics and Excel. Familiarity with A/B testing and a test-and-learn approach to campaign performance. Highly organised with the ability to manage multiple projects and deadlines concurrently. Excellent written communication skills and a keen eye for brand tone and consistency. An interest in digital innovation and a proactive approach to industry trends and best practices. A team player who enjoys collaboration but can also work independently with confidence. A genuine interest in the arts or cultural sectors is advantageous but not essential. Please apply for more information GleeMD At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jun 13, 2025
Full time
The Role An exciting opportunity has arisen for a self-motivated and passionate CRM Executive to join a dynamic and fast-growing retail and eCommerce organisation operating in the art sector. This is a critical role in shaping and executing client communication strategies across the customer lifecycle-from lead generation to long-term retention. As the CRM Executive, you will work closely with the Head of Digital Marketing to deliver engaging, data-driven campaigns through automation and personalisation. You'll be instrumental in improving customer engagement and retention, with a focus on quality communications and best-in-class practices in data protection and marketing performance. Job Title: CRM Executive Location: Birmingham City Centre Salary: 30,000 + Bonus Contract: Full time, permanent - 1 day working from home post probation Start date: May - July 2025 Key Requirements Plan and deliver engaging client communication strategies to support digital and retail business objectives. Develop and execute personalised and automated email campaigns using behavioural and activity data. Partner with digital marketing teams to enhance lead acquisition and grow the subscriber base. Maintain and improve CRM database health through accurate segmentation and targeting. Create a structured testing and optimisation programme across all customer touchpoints. Collaborate with in-house creative teams to ensure all communications are visually compelling and on-brand. Report regularly on performance metrics, using data to inform decisions and improvements. Deliver dynamic content across the customer journey to enhance user experience and drive loyalty. Implement best practice in line with data protection legislation (including GDPR and CAN-SPAM). Support the ongoing development and evaluation of CRM platforms and tools. Candidate Criteria Previous experience in a CRM or digital marketing role, ideally in a B2C environment. Competence in using CRM platforms, email builders, and basic HTML. Solid understanding of marketing automation and customer segmentation techniques. Strong analytical skills with proficiency in tools such as Google Analytics and Excel. Familiarity with A/B testing and a test-and-learn approach to campaign performance. Highly organised with the ability to manage multiple projects and deadlines concurrently. Excellent written communication skills and a keen eye for brand tone and consistency. An interest in digital innovation and a proactive approach to industry trends and best practices. A team player who enjoys collaboration but can also work independently with confidence. A genuine interest in the arts or cultural sectors is advantageous but not essential. Please apply for more information GleeMD At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Product Owner (12 Month FTC) page is loaded Product Owner (12 Month FTC) Apply locations Boden House, London, UK time type Full time posted on Posted 8 Days Ago job requisition id R1919 Stylish, grounded, uplifting - these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn't be where we are today. We curate a world of beauty that's ethical, inclusive - and importantly - good fun. We inspire you to live your best life. We are Boden. Overview The Product Owner (Finance) reports to the Head of Product for our Operational teams. You will act as the bridge between our Finance teams and IT, collaborating closely with subject matter experts (SMEs) across our Finance team and wider organisation to identify their needs, translating them into actionable requirements. Your strategic oversight will create a robust finance systems roadmap, ensuring seamless system changes across the department. This is a 12-month FTC. Location: 3 days per week based at our North Acton Office. What You Will Do Be the primary point of contact for the technology needs of the Finance team. Work closely with the finance teams to gain an in-depth understanding of their business processes, guiding them through changes to systems. Own the product roadmap for Finance that gives stakeholders across the business clarity on what will be delivered and when. Identify and implement improvements to streamline processes, improve data accuracy, and enhance the user experience. Coordinate with internal and external technical teams to develop, test, and deploy new features. Managing small change initiatives and supporting product deployments. Provide training, troubleshoot issues, and support end users to drive adoption and usage best practices. What We Are Looking For Experience with finance systems and software (preferably SunFinance), an understanding of financial processes and regulations. Experience in scoping and documenting finance system requirements A background in systems implementation or finance transformation projects. Experience using Jira/Confluence (or other project management tools). Knowledge of SQL and eCommerce platforms. An understanding of Sales Tax calculation and reporting processes. Experience engaging with both technical and non-technical teams. What We Offer Competitive salary & targeted annual bonus scheme. Generous Boden clothing allowance! 30% discount on all current clothing ranges. 25 days Holiday annually, plus Bank Holidays. Online Portal with an array of discounts on retail & entertainment. Virtual GP Service for you and your household! Free onsite parking and subsidised café. We want Boden to be the place everyone wants to work. Friendly, open and tolerant. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know. About Us Stylish, Grounded, Uplifting These values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn't be where we are today. We curate a world of beauty that's ethical, inclusive - and importantly - good fun.
Jun 12, 2025
Full time
Product Owner (12 Month FTC) page is loaded Product Owner (12 Month FTC) Apply locations Boden House, London, UK time type Full time posted on Posted 8 Days Ago job requisition id R1919 Stylish, grounded, uplifting - these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn't be where we are today. We curate a world of beauty that's ethical, inclusive - and importantly - good fun. We inspire you to live your best life. We are Boden. Overview The Product Owner (Finance) reports to the Head of Product for our Operational teams. You will act as the bridge between our Finance teams and IT, collaborating closely with subject matter experts (SMEs) across our Finance team and wider organisation to identify their needs, translating them into actionable requirements. Your strategic oversight will create a robust finance systems roadmap, ensuring seamless system changes across the department. This is a 12-month FTC. Location: 3 days per week based at our North Acton Office. What You Will Do Be the primary point of contact for the technology needs of the Finance team. Work closely with the finance teams to gain an in-depth understanding of their business processes, guiding them through changes to systems. Own the product roadmap for Finance that gives stakeholders across the business clarity on what will be delivered and when. Identify and implement improvements to streamline processes, improve data accuracy, and enhance the user experience. Coordinate with internal and external technical teams to develop, test, and deploy new features. Managing small change initiatives and supporting product deployments. Provide training, troubleshoot issues, and support end users to drive adoption and usage best practices. What We Are Looking For Experience with finance systems and software (preferably SunFinance), an understanding of financial processes and regulations. Experience in scoping and documenting finance system requirements A background in systems implementation or finance transformation projects. Experience using Jira/Confluence (or other project management tools). Knowledge of SQL and eCommerce platforms. An understanding of Sales Tax calculation and reporting processes. Experience engaging with both technical and non-technical teams. What We Offer Competitive salary & targeted annual bonus scheme. Generous Boden clothing allowance! 30% discount on all current clothing ranges. 25 days Holiday annually, plus Bank Holidays. Online Portal with an array of discounts on retail & entertainment. Virtual GP Service for you and your household! Free onsite parking and subsidised café. We want Boden to be the place everyone wants to work. Friendly, open and tolerant. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know. About Us Stylish, Grounded, Uplifting These values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn't be where we are today. We curate a world of beauty that's ethical, inclusive - and importantly - good fun.
Title Junior/Midweight Digital Designer Job Ref 36680 Job Type Permanent Job Hours Full time Location Hybrid (3 days in the studio) Salary range: £25-35 d.o.e The speed read: A small brand, strategy and digital studio with a focus on high-end brands are looking for a Junior/Midweight Digital Designer. The facts: This is a brilliant opportunity to work on some truly covetable brands and digital experiences within the luxury, F&B, automotive and tech sectors. You will work closely with one of the Creative Directors and the Head of Technology and will help to develop brands across digital experiences including; websites and social content some websites being quite light touch folio sites, others more complex ecommerce sites that require rigorous digital planning and strategy. This is a great opportunity to learn and develop. They are looking for someone who is passionate about branding, with a strong bias in digital execution, so great UI and UX knowledge is a must. You will work closely with the inhouse developers to bring these projects to life. They are flexible in terms of level and are open to a Junior Designer (1-2 years experience) or a Midweight (3-5 years experience). This agency has long, established relationships with their clients and most of their projects are via referral. They are well respected in their field and there are some truly brilliant projects to work on, and more in the pipeline. This is a lovely opportunity for someone to produce outstanding work. They work in a hybrid way with Tuesday, Wednesday and Thursday in their Covent Garden studio. Mondays & Fridays can be done at home. You ll be: Professional, organised and hard working An integrated Designer with a strong digital bias. Interested in working with premium brands. You ll have: Excellent knowledge in the Adobe Creative Suite, and Figma. After Effects, Adobe Animate and Webflow would be a bonus. Knowledge of CSS, wireframing, and sitemaps. Please attach CV and Portfolio/Link to website Applicants must be living in and have the right to work in the UK.
Jun 12, 2025
Full time
Title Junior/Midweight Digital Designer Job Ref 36680 Job Type Permanent Job Hours Full time Location Hybrid (3 days in the studio) Salary range: £25-35 d.o.e The speed read: A small brand, strategy and digital studio with a focus on high-end brands are looking for a Junior/Midweight Digital Designer. The facts: This is a brilliant opportunity to work on some truly covetable brands and digital experiences within the luxury, F&B, automotive and tech sectors. You will work closely with one of the Creative Directors and the Head of Technology and will help to develop brands across digital experiences including; websites and social content some websites being quite light touch folio sites, others more complex ecommerce sites that require rigorous digital planning and strategy. This is a great opportunity to learn and develop. They are looking for someone who is passionate about branding, with a strong bias in digital execution, so great UI and UX knowledge is a must. You will work closely with the inhouse developers to bring these projects to life. They are flexible in terms of level and are open to a Junior Designer (1-2 years experience) or a Midweight (3-5 years experience). This agency has long, established relationships with their clients and most of their projects are via referral. They are well respected in their field and there are some truly brilliant projects to work on, and more in the pipeline. This is a lovely opportunity for someone to produce outstanding work. They work in a hybrid way with Tuesday, Wednesday and Thursday in their Covent Garden studio. Mondays & Fridays can be done at home. You ll be: Professional, organised and hard working An integrated Designer with a strong digital bias. Interested in working with premium brands. You ll have: Excellent knowledge in the Adobe Creative Suite, and Figma. After Effects, Adobe Animate and Webflow would be a bonus. Knowledge of CSS, wireframing, and sitemaps. Please attach CV and Portfolio/Link to website Applicants must be living in and have the right to work in the UK.
Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Back in 2013, our founder Dwayne D'Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever - achieving profitability through innovation and a highly disciplined approach to growth. Where we are now: We've earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products - spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There's never been a more exciting time to join HeliosX. Where we're going: Over the next five years, you'll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You'll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone. Come be a part of making our dream of easier and faster healthcare a reality! About the role: HeliosX is looking to hire a Legal Counsel to report into our Head of Legal. The ultimate objective of the role is to safeguard the company's interests and ensure our strategy is informed by a clear understanding of regulatory/compliance risk and opportunity through strategic, results orientated legal advice. We are seeking someone with experience in an in-house legal function to work with various stakeholders across the business to resolve legal issues and mitigate risks. HeliosX is at a vital stage in its growth journey. This is an exciting opportunity to join the newly formed legal team with lots of opportunity for autonomy and impact in supporting the business. This is a full time, permanent role with hybrid working. You will be expected on site in our offices in Central London twice per week, with the rest of the time spent working from home. What you'll be doing: Provide commercially focused legal advice on a broad range of matters including product development, data usage, AI and automated decision making as well as general procurement matters. Implement AI strategies and legal processes including advising the business on associated risks. It's vital we stay on top of emerging technologies and tools. Advise on AI implementation ensuring compliance with UK, US and EU regulations. Stay abreast of regulatory developments in healthtech, ecommerce, privacy and AI across the UK, EU and US. Identify legal risk early and devise appropriate mitigation strategies for the business and relevant stakeholders. Draft, review, and negotiate a wide variety of contracts, including technology, digital media, procurement, and partnership/advertising agreements. Provide expert input into the development and review of terms involving strategic use of data and privacy impact. Manage and coordinate external legal counsel and ensure cost-effective delivery. Support the Head of Legal in running the day to day operation of the Legal Function. Partner with commercial stakeholders across all levels to support business goals. Translate complex legal frameworks into clear, actionable guidance for non-legal teams. You'll be working with various teams across the business consistently, this will be a significant part of the role. Lead legal elements of cross functional product and procurement projects. Who you are: Experience: Legally qualified with the right to practice in England and Wales (or equivalent). Minimum of 4 years' PQE , including at least 2 years of in-house experience. CIPP/E, CIPP/M, CIPP or equivalent privacy certification is essential for this role. Experience within the healthtech, ecommerce or any regulated sectors is highly desirable. Strong grounding in privacy and AI legal frameworks, particularly in product and data contexts. Proven ability to provide clear, practical, and business aligned legal advice. Experience working in a scale up or smaller company environment is highly desirable. Skills: Strong written and verbal communication skills with the ability to influence and adapt across different audiences, the ability to distill complex legal terminology into simpler terms is essential. Excellent understanding of AI regulation and its application to digital product development. Strong analytical thinking skills, excellent judgement and the ability to deal with ambiguity. Excellent project and time management skills with the ability to manage multiple priorities under pressure. Why work with us? At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board: Generous equity allocations with significant upside potential 25 Days Holiday (+ all the usual Bank Holidays) Private health insurance, along with extra dental and eye care cover Enhanced parental leave Cycle-to-work Scheme Electric Car Scheme Free Dermatica and MedExpress products every month, as well as family discounts Home office allowance Access to a Headspace subscription, discounted gym memberships, and a learning and development budget # LI -Senior # LI -Hybrid # LI-DNI Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Please include your LinkedIn profile URL here (optional) What are your salary expectations? What is your current notice period? Are you currently based in the UK? Select Do you possess a legal right to work in the UK? Select What are your salary expectations? What is your notice period? Are you currently living in the UK? Select What is your location? Do you currently have the legal right to work in the UK? Select Will you require visa sponsorship now or in the future to work in the UK? Select If you are on a visa, please specify the type of visa you currently hold (e.g., Skilled Worker, Graduate, Dependant, etc.) and any applicable expiry date:
Jun 12, 2025
Full time
Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Back in 2013, our founder Dwayne D'Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever - achieving profitability through innovation and a highly disciplined approach to growth. Where we are now: We've earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products - spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There's never been a more exciting time to join HeliosX. Where we're going: Over the next five years, you'll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You'll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone. Come be a part of making our dream of easier and faster healthcare a reality! About the role: HeliosX is looking to hire a Legal Counsel to report into our Head of Legal. The ultimate objective of the role is to safeguard the company's interests and ensure our strategy is informed by a clear understanding of regulatory/compliance risk and opportunity through strategic, results orientated legal advice. We are seeking someone with experience in an in-house legal function to work with various stakeholders across the business to resolve legal issues and mitigate risks. HeliosX is at a vital stage in its growth journey. This is an exciting opportunity to join the newly formed legal team with lots of opportunity for autonomy and impact in supporting the business. This is a full time, permanent role with hybrid working. You will be expected on site in our offices in Central London twice per week, with the rest of the time spent working from home. What you'll be doing: Provide commercially focused legal advice on a broad range of matters including product development, data usage, AI and automated decision making as well as general procurement matters. Implement AI strategies and legal processes including advising the business on associated risks. It's vital we stay on top of emerging technologies and tools. Advise on AI implementation ensuring compliance with UK, US and EU regulations. Stay abreast of regulatory developments in healthtech, ecommerce, privacy and AI across the UK, EU and US. Identify legal risk early and devise appropriate mitigation strategies for the business and relevant stakeholders. Draft, review, and negotiate a wide variety of contracts, including technology, digital media, procurement, and partnership/advertising agreements. Provide expert input into the development and review of terms involving strategic use of data and privacy impact. Manage and coordinate external legal counsel and ensure cost-effective delivery. Support the Head of Legal in running the day to day operation of the Legal Function. Partner with commercial stakeholders across all levels to support business goals. Translate complex legal frameworks into clear, actionable guidance for non-legal teams. You'll be working with various teams across the business consistently, this will be a significant part of the role. Lead legal elements of cross functional product and procurement projects. Who you are: Experience: Legally qualified with the right to practice in England and Wales (or equivalent). Minimum of 4 years' PQE , including at least 2 years of in-house experience. CIPP/E, CIPP/M, CIPP or equivalent privacy certification is essential for this role. Experience within the healthtech, ecommerce or any regulated sectors is highly desirable. Strong grounding in privacy and AI legal frameworks, particularly in product and data contexts. Proven ability to provide clear, practical, and business aligned legal advice. Experience working in a scale up or smaller company environment is highly desirable. Skills: Strong written and verbal communication skills with the ability to influence and adapt across different audiences, the ability to distill complex legal terminology into simpler terms is essential. Excellent understanding of AI regulation and its application to digital product development. Strong analytical thinking skills, excellent judgement and the ability to deal with ambiguity. Excellent project and time management skills with the ability to manage multiple priorities under pressure. Why work with us? At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board: Generous equity allocations with significant upside potential 25 Days Holiday (+ all the usual Bank Holidays) Private health insurance, along with extra dental and eye care cover Enhanced parental leave Cycle-to-work Scheme Electric Car Scheme Free Dermatica and MedExpress products every month, as well as family discounts Home office allowance Access to a Headspace subscription, discounted gym memberships, and a learning and development budget # LI -Senior # LI -Hybrid # LI-DNI Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Please include your LinkedIn profile URL here (optional) What are your salary expectations? What is your current notice period? Are you currently based in the UK? Select Do you possess a legal right to work in the UK? Select What are your salary expectations? What is your notice period? Are you currently living in the UK? Select What is your location? Do you currently have the legal right to work in the UK? Select Will you require visa sponsorship now or in the future to work in the UK? Select If you are on a visa, please specify the type of visa you currently hold (e.g., Skilled Worker, Graduate, Dependant, etc.) and any applicable expiry date:
Senior Magento Developer UK Remote £45,000 - £55,000 plus excellent benefits Are you an experienced Magento Developer with a passion for expanding on your tech skills? Are you looking to join a flexible and growing organisation? If yes to both, then this role may be for you! My client requires a Senior Magento Developer to help build robust ecommerce platforms for leading brands. You ll develop high-performing systems, ensure seamless integrations whilst delivering first-class results for customers. You will need at least three years experience in a similar position, ideally working within a digital agency. The role will operate a UK-based remote model, but the company s head office is in Leeds, should you prefer to work on a hybrid-basis. Package: £45,000 - £55,000 Dependent on experience 22 days holiday plus bank holidays (rising with service) as well as the option to buy and sell 5 more days. Individual training and development budget. Flexible working, Private healthcare, Pension, Eye-care, referral scheme etc. The Magento Developer will architect, develop, and maintain custom Magento 2 modules to meet business requirements, optimising performance whilst troubleshooting and resolving backend issues. You will ensure code quality through best practices, peer reviews, and automated testing as well providing guidance and technical expertise to junior developers. Since 2010, the business has grown to more than fifty people, and shows no sign of slowing down. This role can offer a variety of work that is both challenging and rewarding with the opportunity to progress into leadership. Required: Magento 2 backend development experience PHP, MySQL REST API and GraphQL GIT, CI/CD Pipelines Systems architecture, service-side performance optimisation Excellent problem-solving skills The role will see you join an award-winning company that has partnered with some of the UK s most established brands. The interview process will be two stages and please send your CV for immediate consideration! Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process. Unfortunately, visa sponsorship cannot be provided for this role. Contact Scott Murray Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy. If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.
Jun 12, 2025
Full time
Senior Magento Developer UK Remote £45,000 - £55,000 plus excellent benefits Are you an experienced Magento Developer with a passion for expanding on your tech skills? Are you looking to join a flexible and growing organisation? If yes to both, then this role may be for you! My client requires a Senior Magento Developer to help build robust ecommerce platforms for leading brands. You ll develop high-performing systems, ensure seamless integrations whilst delivering first-class results for customers. You will need at least three years experience in a similar position, ideally working within a digital agency. The role will operate a UK-based remote model, but the company s head office is in Leeds, should you prefer to work on a hybrid-basis. Package: £45,000 - £55,000 Dependent on experience 22 days holiday plus bank holidays (rising with service) as well as the option to buy and sell 5 more days. Individual training and development budget. Flexible working, Private healthcare, Pension, Eye-care, referral scheme etc. The Magento Developer will architect, develop, and maintain custom Magento 2 modules to meet business requirements, optimising performance whilst troubleshooting and resolving backend issues. You will ensure code quality through best practices, peer reviews, and automated testing as well providing guidance and technical expertise to junior developers. Since 2010, the business has grown to more than fifty people, and shows no sign of slowing down. This role can offer a variety of work that is both challenging and rewarding with the opportunity to progress into leadership. Required: Magento 2 backend development experience PHP, MySQL REST API and GraphQL GIT, CI/CD Pipelines Systems architecture, service-side performance optimisation Excellent problem-solving skills The role will see you join an award-winning company that has partnered with some of the UK s most established brands. The interview process will be two stages and please send your CV for immediate consideration! Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process. Unfortunately, visa sponsorship cannot be provided for this role. Contact Scott Murray Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy. If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.
Ready to unleash your creativity? We're looking for a Junior Creative Designer who's brimming with ideas and ready to roll up their sleeves. This isn't just about execution - it's about experimentation, creative freedom , and growing into a powerhouse designer. You'll touch every part of our visual world and help shape how the next generation of consumers (and their parents) experience Trotters. From ecommerce and digital campaigns to window displays and packaging, you'll work across a wide canvas, collaborating with stakeholders from all parts of the business to deliver design work that's fresh, on-brand, and full of personality. In this role you will be reporting to our Creative Manager and work closely with our Head of Brand. Why Trotters? Trotters is a beloved heritage childrenswear brand with deep London roots - and a big creative heart. For over 35 years, we've been dedicated to creating timeless, high-quality clothing, footwear, and accessories for children , with an unwavering focus on craftsmanship, style, and storytelling . We're more than just a retailer - we're a family business built on Making Childhood Memories . Whether it's through our beautifully curated stores, standout campaigns, or thoughtful details in every product, we aim to spark joy in both children and parents. You'll be joining the Brand & Content team , the powerhouse behind our creative output. We're a collaborative, ideas-led crew that brings the Trotters brand to life across every channel - from in-store moments and ecommerce experiences to print, packaging, and social. If you're hungry to create work that's meaningful, beautiful, and bold - you'll feel right at home here. What You'll Be Doing Designing content across all touchpoints - web, email, social, paid media, print, packaging, window displays, and more Editing and optimising motion/video assets for digital platforms Retouching and resizing product and lifestyle imagery for ecommerce Partnering with print suppliers to deliver high-quality physical assets Collaborating with Digital, Retail, Product and Brand teams to bring seasonal campaigns and projects to life Interpreting briefs, pitching ideas, and turning feedback into standout design What You Bring A degree in Graphic Design, Visual Arts or a similar creative field 2 years of experience in a design role, ideally in retail, fashion or lifestyle Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign); motion/video editing skills are a big plus A strong eye for layout, colour, and typography, with great attention to detail A proactive, self-starting mindset - you love solving problems creatively A portfolio that shows off your versatility, originality, and sense of style (please upload when it asks for your CV) Why This Role Matters This is the perfect opportunity for a design-savvy storyteller who thrives on variety and wants to grow within a creative, supportive team. You'll have the freedom to experiment, pitch bold ideas, and contribute to campaigns, assets, and experiences that truly resonate. If you want to be part of a brand where every design tells a story , this is your moment. Interested? Apply directly to this LinkedIn ad and ensure your portfolio is linked on your CV.
Jun 11, 2025
Full time
Ready to unleash your creativity? We're looking for a Junior Creative Designer who's brimming with ideas and ready to roll up their sleeves. This isn't just about execution - it's about experimentation, creative freedom , and growing into a powerhouse designer. You'll touch every part of our visual world and help shape how the next generation of consumers (and their parents) experience Trotters. From ecommerce and digital campaigns to window displays and packaging, you'll work across a wide canvas, collaborating with stakeholders from all parts of the business to deliver design work that's fresh, on-brand, and full of personality. In this role you will be reporting to our Creative Manager and work closely with our Head of Brand. Why Trotters? Trotters is a beloved heritage childrenswear brand with deep London roots - and a big creative heart. For over 35 years, we've been dedicated to creating timeless, high-quality clothing, footwear, and accessories for children , with an unwavering focus on craftsmanship, style, and storytelling . We're more than just a retailer - we're a family business built on Making Childhood Memories . Whether it's through our beautifully curated stores, standout campaigns, or thoughtful details in every product, we aim to spark joy in both children and parents. You'll be joining the Brand & Content team , the powerhouse behind our creative output. We're a collaborative, ideas-led crew that brings the Trotters brand to life across every channel - from in-store moments and ecommerce experiences to print, packaging, and social. If you're hungry to create work that's meaningful, beautiful, and bold - you'll feel right at home here. What You'll Be Doing Designing content across all touchpoints - web, email, social, paid media, print, packaging, window displays, and more Editing and optimising motion/video assets for digital platforms Retouching and resizing product and lifestyle imagery for ecommerce Partnering with print suppliers to deliver high-quality physical assets Collaborating with Digital, Retail, Product and Brand teams to bring seasonal campaigns and projects to life Interpreting briefs, pitching ideas, and turning feedback into standout design What You Bring A degree in Graphic Design, Visual Arts or a similar creative field 2 years of experience in a design role, ideally in retail, fashion or lifestyle Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign); motion/video editing skills are a big plus A strong eye for layout, colour, and typography, with great attention to detail A proactive, self-starting mindset - you love solving problems creatively A portfolio that shows off your versatility, originality, and sense of style (please upload when it asks for your CV) Why This Role Matters This is the perfect opportunity for a design-savvy storyteller who thrives on variety and wants to grow within a creative, supportive team. You'll have the freedom to experiment, pitch bold ideas, and contribute to campaigns, assets, and experiences that truly resonate. If you want to be part of a brand where every design tells a story , this is your moment. Interested? Apply directly to this LinkedIn ad and ensure your portfolio is linked on your CV.
Group CRM Lead £55,000 plus bonus (Negotiable for a the right person) Office located in London Hybrid working available when required 40 Hour working week Our client, a fast paced and high growth company, is the UK s leading Hospitality and Leisure Group. Having a presence of award winning venues across the UK, this high performing company invest heavily in their marketing strategy and now need a top performer and CRM Database expert who can unlock the full potential of their first-party data and build a CRM function that sets a new standard in the industry. This role is pivotal in the next phase of the company s growth. Success in this role means creating scalable, automated, personalised experiences that add real value to their customers - and turning the CRM into one of their highest-performing marketing channels. Duties & Responsibilities: Work directly with the Head of Marketing and Digital to develop and implement the group-wide CRM strategy across all lifecycle stages including acquisition, nurture, conversion, post conversion, loyalty and reactivation. Audit current BAU campaigns and implement a delivery plan that improves quality, performance insights and establishes clear benchmarks. Design and deploy automated journeys for key customer triggers and lifecycle moments such as birthdays, lapsed visits and post-visit communications, prioritising those with the greatest commercial impact. Define and report on CRM KPIs including open rate, click through, unsubscribe, churn, retention and ROI, using GA and BI tools for accurate performance tracking. Ensure all outbound campaigns follow the group UTM convention for consistent tracking and alignment with Google Analytics and internal BI reporting. Build and execute structured test plans across subject lines, send times, creative and offer formats, with a clear framework for learnings and iteration. Champion content personalisation and audience targeting using behavioural and transactional data. Drive customer lifetime value through strategic re engagement, upsell, cross sell and loyalty activity. Collaborate with brand, marketing and operations teams to ensure CRM campaigns align with wider business goals and campaign calendars. Own and maintain CRM tooling and data quality, ensuring clean, compliant, permissioned data with the correct tagging, segmentation and platform integrations. Work with their ESP and technology partners to improve platform capabilities, integrations and CRM reporting functionality. Support internal teams with CRM insight sharing, reporting and campaign planning to improve adoption and cross functional alignment. Stay informed of best practices in CRM including deliverability, GDPR compliance, first party data activation and innovation in lifecycle marketing. Your Background & Skill: Proven experience managing CRM in a multi-brand B2C or D2C environment. Hands-on experience with CRM platforms such as Klaviyo, Dotdigital, Braze or similar. Strong understanding of lifecycle marketing, segmentation and behavioural targeting. Demonstrable success in improving performance metrics such as open rate, churn, conversion and CLV. Familiarity with booking journeys, ecommerce platforms or membership-based customer models. Confident in using Google Analytics, UTMs and attribution models to assess performance. Skilled in A/B testing, automation and personalisation techniques. Experienced in building automated journeys based on transactional and behavioural triggers. Working knowledge of data privacy, GDPR compliance and consent management. Capable of managing CRM data structures, hygiene, tagging conventions and platform integrations. Comfortable collaborating with developers, ESP partners and data teams to optimise tools and reporting. This is more than just a job it is an opportunity to make a significant impact on a fantastic company with a great culture. If you consider yourself a world-class CRM Leader who thrives on challenges and delivering exceptional results, we would love to hear from you. For further details on this role and other jobs, please submit your CV to Adam Curtis of ACS Recruitment Consultancy.
Jun 11, 2025
Full time
Group CRM Lead £55,000 plus bonus (Negotiable for a the right person) Office located in London Hybrid working available when required 40 Hour working week Our client, a fast paced and high growth company, is the UK s leading Hospitality and Leisure Group. Having a presence of award winning venues across the UK, this high performing company invest heavily in their marketing strategy and now need a top performer and CRM Database expert who can unlock the full potential of their first-party data and build a CRM function that sets a new standard in the industry. This role is pivotal in the next phase of the company s growth. Success in this role means creating scalable, automated, personalised experiences that add real value to their customers - and turning the CRM into one of their highest-performing marketing channels. Duties & Responsibilities: Work directly with the Head of Marketing and Digital to develop and implement the group-wide CRM strategy across all lifecycle stages including acquisition, nurture, conversion, post conversion, loyalty and reactivation. Audit current BAU campaigns and implement a delivery plan that improves quality, performance insights and establishes clear benchmarks. Design and deploy automated journeys for key customer triggers and lifecycle moments such as birthdays, lapsed visits and post-visit communications, prioritising those with the greatest commercial impact. Define and report on CRM KPIs including open rate, click through, unsubscribe, churn, retention and ROI, using GA and BI tools for accurate performance tracking. Ensure all outbound campaigns follow the group UTM convention for consistent tracking and alignment with Google Analytics and internal BI reporting. Build and execute structured test plans across subject lines, send times, creative and offer formats, with a clear framework for learnings and iteration. Champion content personalisation and audience targeting using behavioural and transactional data. Drive customer lifetime value through strategic re engagement, upsell, cross sell and loyalty activity. Collaborate with brand, marketing and operations teams to ensure CRM campaigns align with wider business goals and campaign calendars. Own and maintain CRM tooling and data quality, ensuring clean, compliant, permissioned data with the correct tagging, segmentation and platform integrations. Work with their ESP and technology partners to improve platform capabilities, integrations and CRM reporting functionality. Support internal teams with CRM insight sharing, reporting and campaign planning to improve adoption and cross functional alignment. Stay informed of best practices in CRM including deliverability, GDPR compliance, first party data activation and innovation in lifecycle marketing. Your Background & Skill: Proven experience managing CRM in a multi-brand B2C or D2C environment. Hands-on experience with CRM platforms such as Klaviyo, Dotdigital, Braze or similar. Strong understanding of lifecycle marketing, segmentation and behavioural targeting. Demonstrable success in improving performance metrics such as open rate, churn, conversion and CLV. Familiarity with booking journeys, ecommerce platforms or membership-based customer models. Confident in using Google Analytics, UTMs and attribution models to assess performance. Skilled in A/B testing, automation and personalisation techniques. Experienced in building automated journeys based on transactional and behavioural triggers. Working knowledge of data privacy, GDPR compliance and consent management. Capable of managing CRM data structures, hygiene, tagging conventions and platform integrations. Comfortable collaborating with developers, ESP partners and data teams to optimise tools and reporting. This is more than just a job it is an opportunity to make a significant impact on a fantastic company with a great culture. If you consider yourself a world-class CRM Leader who thrives on challenges and delivering exceptional results, we would love to hear from you. For further details on this role and other jobs, please submit your CV to Adam Curtis of ACS Recruitment Consultancy.
Business Systems Analyst Nottingham (Hybrid) 45k Key Responsibilities Provide functional support and configuration for SAP Business One and associated applications (e.g. B1 Apps) Manage application issues, user roles, permissions, and routine support across business units Maintain and support data integrations between SAP and platforms such as Shopify, BigCommerce, Proteus, and CCO Liaise with vendors (eg SAP & CCO) to manage escalations and change requests Assist with user acceptance testing (UAT), documentation, and internal training Contribute to the automation of manual processes and system enhancements using all available tools and in collaboration with IT and business teams. Understand and identify gaps in data and opportunities to improve data capture. Work with the Head of IT to support project delivery and business change initiatives Provide data validation, issue triage, and integration oversight for business-critical workflows Person Specification Practical knowledge of SAP Business One, including functional support, configuration, and data workflows Experience with complimentary tools such as Codeless Platforms BPA, Boyum B1up and Cindercone Magma. Familiarity with eCommerce integrations, WMS, POS, and ERP reporting tools Experience in wholesale, distribution, or retail environments Understanding of how business processes translate into system requirements Experience with Microsoft Power Platform (Power Apps & PowerAutomate desirable) Experience working with SQL (Ideally in a SAP HANA environment) Exposure to Power BI, Data ETL tools and awareness of DAX or Power Query (desirable, not essential) Confident communicator, able to explain system issues to non-technical users and coordinate with third parties Hands-on, proactive approach with a strong problem-solving mindset
Jun 11, 2025
Full time
Business Systems Analyst Nottingham (Hybrid) 45k Key Responsibilities Provide functional support and configuration for SAP Business One and associated applications (e.g. B1 Apps) Manage application issues, user roles, permissions, and routine support across business units Maintain and support data integrations between SAP and platforms such as Shopify, BigCommerce, Proteus, and CCO Liaise with vendors (eg SAP & CCO) to manage escalations and change requests Assist with user acceptance testing (UAT), documentation, and internal training Contribute to the automation of manual processes and system enhancements using all available tools and in collaboration with IT and business teams. Understand and identify gaps in data and opportunities to improve data capture. Work with the Head of IT to support project delivery and business change initiatives Provide data validation, issue triage, and integration oversight for business-critical workflows Person Specification Practical knowledge of SAP Business One, including functional support, configuration, and data workflows Experience with complimentary tools such as Codeless Platforms BPA, Boyum B1up and Cindercone Magma. Familiarity with eCommerce integrations, WMS, POS, and ERP reporting tools Experience in wholesale, distribution, or retail environments Understanding of how business processes translate into system requirements Experience with Microsoft Power Platform (Power Apps & PowerAutomate desirable) Experience working with SQL (Ideally in a SAP HANA environment) Exposure to Power BI, Data ETL tools and awareness of DAX or Power Query (desirable, not essential) Confident communicator, able to explain system issues to non-technical users and coordinate with third parties Hands-on, proactive approach with a strong problem-solving mindset
Videographer - 30,000 to 35,000 Office-Based - Trafford Park Unlimited Holiday Allowance Zachary Daniels Recruitment Zachary Daniels Recruitment is excited to be partnering with a fast-paced, design-led fashion and lifestyle brand based in Trafford to recruit a Videographer. With strong year-on-year growth across ecommerce and retail, this brand is building a talented in-house creative team and this Videographer role offers a fantastic opportunity to shape their visual storytelling across digital platforms. This is a full-time, office-based role with unlimited holidays, ideal for a creative and technically skilled Videographer who is passionate about fashion, content creation, and elevating brand identity through compelling video and motion graphics. Key Responsibilities of the Videographer Edit a diverse range of video and photo content for digital and social channels Create motion graphics, title sequences, animations, and end cards in line with brand guidelines Collaborate on planning and producing content for campaigns, social platforms, and digital marketing Support the creative direction of campaign shoots alongside the wider content and marketing teams Maintain a consistent output of high-quality video content tailored to specific audience segments Retouch product photography and ensure all content meets brand tone, grammar, and aesthetic standards Proof and quality-check all assets for technical and visual accuracy before release Manage asset files, archiving, and proper file naming for future use Stay ahead of social and content trends to keep output relevant and engaging Take ownership of technical problem-solving in post-production workflows Work closely with internal stakeholders across content, marketing, and social teams to align creative goals Proactively suggest new formats, creative directions, and repurpose archived footage where relevant What We're Looking For in a Videographer 1-3+ years' experience in video and audio content creation, ideally within a commercial or creative brand Strong portfolio of high-quality video work Proficiency in Adobe Creative Cloud, especially Premiere Pro, After Effects, Photoshop, and/or Final Cut Pro Solid understanding of colour correction, sound design, motion graphics, and file optimisation Hands-on experience with camera equipment, lighting setups, and on-set production support Confident in creating content for Instagram, TikTok, Facebook, LinkedIn, YouTube, and internal platforms Excellent attention to detail, with the ability to manage multiple time-sensitive projects Strong organisational and communication skills; able to collaborate across departments and respond to feedback A creative thinker who understands how to craft brand-aligned visual stories across formats Comfortable working independently and taking ownership of full project cycles Any interest in fashion, culture, or lifestyle branding is a plus This Videographer role is perfect for someone who combines creative intuition with technical execution and thrives in a collaborative studio setting. With around 50-100 employees and turnover approaching 12 million, this growing business offers stability, autonomy, and real opportunity for creative impact. Package Salary: 30,000 - 35,000 depending on experience Unlimited holiday policy Based full-time in Trafford (Monday to Friday) Supportive, creative, and agile head office team If you're a Videographer looking to elevate your next role in a fast-growing, visually driven brand, apply today via Zachary Daniels Recruitment. BBBH33700
Jun 11, 2025
Full time
Videographer - 30,000 to 35,000 Office-Based - Trafford Park Unlimited Holiday Allowance Zachary Daniels Recruitment Zachary Daniels Recruitment is excited to be partnering with a fast-paced, design-led fashion and lifestyle brand based in Trafford to recruit a Videographer. With strong year-on-year growth across ecommerce and retail, this brand is building a talented in-house creative team and this Videographer role offers a fantastic opportunity to shape their visual storytelling across digital platforms. This is a full-time, office-based role with unlimited holidays, ideal for a creative and technically skilled Videographer who is passionate about fashion, content creation, and elevating brand identity through compelling video and motion graphics. Key Responsibilities of the Videographer Edit a diverse range of video and photo content for digital and social channels Create motion graphics, title sequences, animations, and end cards in line with brand guidelines Collaborate on planning and producing content for campaigns, social platforms, and digital marketing Support the creative direction of campaign shoots alongside the wider content and marketing teams Maintain a consistent output of high-quality video content tailored to specific audience segments Retouch product photography and ensure all content meets brand tone, grammar, and aesthetic standards Proof and quality-check all assets for technical and visual accuracy before release Manage asset files, archiving, and proper file naming for future use Stay ahead of social and content trends to keep output relevant and engaging Take ownership of technical problem-solving in post-production workflows Work closely with internal stakeholders across content, marketing, and social teams to align creative goals Proactively suggest new formats, creative directions, and repurpose archived footage where relevant What We're Looking For in a Videographer 1-3+ years' experience in video and audio content creation, ideally within a commercial or creative brand Strong portfolio of high-quality video work Proficiency in Adobe Creative Cloud, especially Premiere Pro, After Effects, Photoshop, and/or Final Cut Pro Solid understanding of colour correction, sound design, motion graphics, and file optimisation Hands-on experience with camera equipment, lighting setups, and on-set production support Confident in creating content for Instagram, TikTok, Facebook, LinkedIn, YouTube, and internal platforms Excellent attention to detail, with the ability to manage multiple time-sensitive projects Strong organisational and communication skills; able to collaborate across departments and respond to feedback A creative thinker who understands how to craft brand-aligned visual stories across formats Comfortable working independently and taking ownership of full project cycles Any interest in fashion, culture, or lifestyle branding is a plus This Videographer role is perfect for someone who combines creative intuition with technical execution and thrives in a collaborative studio setting. With around 50-100 employees and turnover approaching 12 million, this growing business offers stability, autonomy, and real opportunity for creative impact. Package Salary: 30,000 - 35,000 depending on experience Unlimited holiday policy Based full-time in Trafford (Monday to Friday) Supportive, creative, and agile head office team If you're a Videographer looking to elevate your next role in a fast-growing, visually driven brand, apply today via Zachary Daniels Recruitment. BBBH33700
Ecommerce Lead - 45,000 to 55,000 Office-Based - Trafford Unlimited Holiday Allowance Zachary Daniels Recruitment Zachary Daniels Recruitment is proud to be partnering with a high-growth, design-led fashion and lifestyle brand based in Trafford. As the brand continues to expand its digital presence, we are recruiting for an Ecommerce Lead to take full ownership of its Direct-to-Consumer (DTC) websites and drive digital performance across all touchpoints. This is an exciting and high-impact role for a commercially minded and creative Ecommerce Lead who thrives in a fast-paced environment. You'll play a key role in delivering growth, leading strategy, and optimising performance across all digital platforms. Key Responsibilities of the Ecommerce Lead Lead the strategic development and daily operation of the brand's ecommerce websites Oversee and collaborate with external partners to improve UX, site performance, and conversion rates Develop and execute ecommerce marketing campaigns in collaboration with internal teams Own and optimise all digital marketing channels including SEO, paid search, paid social, CRM, and email Utilise data insights to enhance user journeys, improve on-site performance, and drive revenue Deliver clear reporting and performance analysis, presenting insights and recommendations to the wider business Collaborate with internal teams - including marketing, creative, commercial, and finance - to ensure cohesive campaign planning and stock alignment Continuously research ecommerce trends and consumer behaviour to inform new initiatives and improvements What We're Looking For in an Ecommerce Lead Minimum 5 years' experience managing ecommerce for consumer-facing brands, ideally within fashion, lifestyle, or beauty Strong commercial acumen with a proven track record of delivering growth through DTC ecommerce platforms Excellent working knowledge of Shopify Plus and Google Analytics Hands-on experience with ecommerce-focused digital marketing, including SEO, PPC, email marketing, and CRM strategy Strong analytical mindset, confident using data to drive decisions and optimise performance Collaborative approach, with the ability to influence and work cross-functionally Passion for ecommerce innovation and customer-centric digital experiences Proactive and results-driven, able to thrive in a creative and fast-paced environment This Ecommerce Lead position is a key hire within a brand that's on an exciting growth journey. With a turnover of around 12 million and a head office team of 50-100 people, the business combines creative excellence with commercial ambition and strong brand identity. Package Salary: 45,000 - 55,000 depending on experience Unlimited holiday policy Based full-time in Trafford (Monday to Friday) Join a vibrant, growing team with real opportunities to shape digital growth and strategy If you're an experienced and driven Ecommerce Lead ready to make a significant impact in a digitally focused, product-led brand, apply today through Zachary Daniels Recruitment. BBBH33701
Jun 11, 2025
Full time
Ecommerce Lead - 45,000 to 55,000 Office-Based - Trafford Unlimited Holiday Allowance Zachary Daniels Recruitment Zachary Daniels Recruitment is proud to be partnering with a high-growth, design-led fashion and lifestyle brand based in Trafford. As the brand continues to expand its digital presence, we are recruiting for an Ecommerce Lead to take full ownership of its Direct-to-Consumer (DTC) websites and drive digital performance across all touchpoints. This is an exciting and high-impact role for a commercially minded and creative Ecommerce Lead who thrives in a fast-paced environment. You'll play a key role in delivering growth, leading strategy, and optimising performance across all digital platforms. Key Responsibilities of the Ecommerce Lead Lead the strategic development and daily operation of the brand's ecommerce websites Oversee and collaborate with external partners to improve UX, site performance, and conversion rates Develop and execute ecommerce marketing campaigns in collaboration with internal teams Own and optimise all digital marketing channels including SEO, paid search, paid social, CRM, and email Utilise data insights to enhance user journeys, improve on-site performance, and drive revenue Deliver clear reporting and performance analysis, presenting insights and recommendations to the wider business Collaborate with internal teams - including marketing, creative, commercial, and finance - to ensure cohesive campaign planning and stock alignment Continuously research ecommerce trends and consumer behaviour to inform new initiatives and improvements What We're Looking For in an Ecommerce Lead Minimum 5 years' experience managing ecommerce for consumer-facing brands, ideally within fashion, lifestyle, or beauty Strong commercial acumen with a proven track record of delivering growth through DTC ecommerce platforms Excellent working knowledge of Shopify Plus and Google Analytics Hands-on experience with ecommerce-focused digital marketing, including SEO, PPC, email marketing, and CRM strategy Strong analytical mindset, confident using data to drive decisions and optimise performance Collaborative approach, with the ability to influence and work cross-functionally Passion for ecommerce innovation and customer-centric digital experiences Proactive and results-driven, able to thrive in a creative and fast-paced environment This Ecommerce Lead position is a key hire within a brand that's on an exciting growth journey. With a turnover of around 12 million and a head office team of 50-100 people, the business combines creative excellence with commercial ambition and strong brand identity. Package Salary: 45,000 - 55,000 depending on experience Unlimited holiday policy Based full-time in Trafford (Monday to Friday) Join a vibrant, growing team with real opportunities to shape digital growth and strategy If you're an experienced and driven Ecommerce Lead ready to make a significant impact in a digitally focused, product-led brand, apply today through Zachary Daniels Recruitment. BBBH33701
CRM Manager -to spearhead a step change in our organisation's CRM approach. This is a pivotal role where you'll shape and deliver a new customer-centric strategy, using our Consumer Value Model and audience segmentation to drive engagement, increase visits, and boost revenue across our commercial activities. Main Duties include: - Lead CRM Strategy: Design and implement a CRM strategy aligned with our Audience Strategy 2025-30. Champion Collaboration: Work cross-functionally with Communications, Creative, Data & Insights, and Ecommerce teams to ensure brand and strategy alignment. Craft Customer Journeys: Develop segmented, personalised journeys that enhance the customer experience and drive campaign success. Data Stewardship: Ensure data accuracy, security, and compliance with GDPR and other regulations. Tech & Tools: Identify and implement CRM technologies to improve automation and customer experience. Test & Learn: Promote a culture of experimentation and data-informed decision-making. Measure Success: Define KPIs, track performance, and report outcomes to stakeholders. Lead & Inspire: Manage and develop a high-performing CRM team, fostering collaboration and innovation. The successful candidate will be able to demonstrate the below: - 5+ years in digital marketing with a CRM focus. Proven success in developing CRM strategies that drive engagement and revenue. Strong experience in segmentation, campaign tracking, and data analysis. Senior-level experience in cultural, commercial, or related sectors. Demonstrated leadership and team development skills. Strategic thinker with a deep understanding of customer behaviour and data-driven marketing. Excellent communication, project management, and stakeholder engagement skills. Financial acumen with a track record of driving revenue and managing budgets. Experience working in large public sector organisations is a plus. Please note -this role has excellent benefits, including a civil service pension and generous annual leave. If this sounds like your next challenge, please apply ASAP with an up-to-date Word version of your CV, highlighting your relevant experience. I am reviewing applications on a rolling basis and may submit them before the closing date if we find the right candidate, so don't delay! Do feel free to get in contact for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 11, 2025
Full time
CRM Manager -to spearhead a step change in our organisation's CRM approach. This is a pivotal role where you'll shape and deliver a new customer-centric strategy, using our Consumer Value Model and audience segmentation to drive engagement, increase visits, and boost revenue across our commercial activities. Main Duties include: - Lead CRM Strategy: Design and implement a CRM strategy aligned with our Audience Strategy 2025-30. Champion Collaboration: Work cross-functionally with Communications, Creative, Data & Insights, and Ecommerce teams to ensure brand and strategy alignment. Craft Customer Journeys: Develop segmented, personalised journeys that enhance the customer experience and drive campaign success. Data Stewardship: Ensure data accuracy, security, and compliance with GDPR and other regulations. Tech & Tools: Identify and implement CRM technologies to improve automation and customer experience. Test & Learn: Promote a culture of experimentation and data-informed decision-making. Measure Success: Define KPIs, track performance, and report outcomes to stakeholders. Lead & Inspire: Manage and develop a high-performing CRM team, fostering collaboration and innovation. The successful candidate will be able to demonstrate the below: - 5+ years in digital marketing with a CRM focus. Proven success in developing CRM strategies that drive engagement and revenue. Strong experience in segmentation, campaign tracking, and data analysis. Senior-level experience in cultural, commercial, or related sectors. Demonstrated leadership and team development skills. Strategic thinker with a deep understanding of customer behaviour and data-driven marketing. Excellent communication, project management, and stakeholder engagement skills. Financial acumen with a track record of driving revenue and managing budgets. Experience working in large public sector organisations is a plus. Please note -this role has excellent benefits, including a civil service pension and generous annual leave. If this sounds like your next challenge, please apply ASAP with an up-to-date Word version of your CV, highlighting your relevant experience. I am reviewing applications on a rolling basis and may submit them before the closing date if we find the right candidate, so don't delay! Do feel free to get in contact for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We're excited to be partnering with one of the UKs most prominent eCommerce brands as they embark on a major digital & AI transformation focussed on growth and experience. As part of this, an opportunity has come available for an experienced Head of Engineering to lead and a high-performing and talented team of 150+ engineers. Your mission: enable engineering excellence, drive speed and quality through DevOps and modern architecture, and partner closely with Product and Design to ship features that matter. This is a pivotal leadership role at the heart of a major digital transformation. You'll play a central role in shaping how we build, scale, and operate our platforms - balancing innovation, resilience, and business outcomes AND combining software engineering, DevOps, and platform thinking to deliver exceptional customer experiences at scale. WHAT EXPERIENCE WILL YOU OFFER? Proven experience leading large-scale engineering teams (100+) in high-growth, product-led organisations. Deep knowledge of software development languages, cloud platforms (AWS preferred), DevOps/SRE, CICD, TDD. Experience and/or interest in emerging AI/Data Science & Automation solutions Exceptional people leadership: you build empowered, high-trust teams with a strong engineering culture. Track record of delivering large-scale digital transformation in complex, fast-paced environments. Strong partner to Product and Commercial teams - you understand how tech drives business growth. RESPONSIBILITIES: Set the strategic direction for engineering across product squads, platforms, and enabling teams. Shape the long-term technology roadmap in partnership with Product, Architecture, and Data leaders. Drive engineering culture, ways of working, and rituals that support speed, quality, and continuous improvement. Team & People Lead and mentor a diverse group of engineering managers, tech leads, and senior engineers. Build succession plans and grow internal leadership capabilities. Promote a high-trust environment with a focus on autonomy, inclusion, and career development. Execution & Delivery Ensure consistent, high-quality delivery of product features, platform capabilities, and technical initiatives. Oversee delivery pipelines, velocity, and stability across multiple domains and systems. Drive the adoption of DevOps, CI/CD, TDD/BDD, and cloud-native development practices. Technology & Operations Work closely with the Head of Architecture and Platform teams to modernise legacy systems and reduce technical debt. Promote scalability, resilience, and observability across our engineering landscape. Own SLAs, operational metrics, and runbooks for engineering-owned systems and services. Cross-functional Collaboration Act as a key partner to Product, UX, Data, Infrastructure, and Security to align on delivery goals and shared priorities. Participate in planning cycles, budgeting, OKRs, and quarterly business reviews. Bring a commercial lens to engineering decisions - balancing innovation with value delivery. WHY JOIN US? A real seat at the table: shaping the future of our platforms, teams, and technology. The scale to make an impact - and the agility to do it fast. A strong leadership team that values autonomy, creativity, and customer-first thinking. Flexible hybrid working, a supportive culture, and significant investment in technology and people. Interested? Let's build something extraordinary. Apply now or reach out for a confidential conversation. Full-Stack Developer Remote (UK-based) £50k-£55kShape the next generation of enter Calling the Connectors, the Closers, the Change-Makers.Business Development Manager£35k + Commi We've partnered with an award-winning SaaS company that's transforming their industry through tech - and Manchester City Centre (5 days on-site, UK-based only) Permanent We're Hiring: Multiple SDET RolesLocation: Manchester City Centre (5 days on-site, UK-based only) Hybrid working from Manchester (must be UK based) Permanent CRM RETENTION LEAD WANTEDBig growth plans. Smart strategy. Serious impact.We're working with a tra NOW Hiring multiple Business Analyst rolesLocation: Manchester (UK-based only)Workplace Policy: 5 days We are awaze, the European leader for holiday rentals, operating across multiple brands and high-volume Hybrid 1-2 days a week in London or Manchester (UK-based only) Permanent Senior Software Engineer - Fast-Growth E-Commerce BrandHybrid 1-2 days a week in London or Manch UK-based (Remote with occasional travel) Permanent We're partnered with a scaling SaaS organisation on a mission to enhance quality across its cloud-first
Jun 09, 2025
Full time
We're excited to be partnering with one of the UKs most prominent eCommerce brands as they embark on a major digital & AI transformation focussed on growth and experience. As part of this, an opportunity has come available for an experienced Head of Engineering to lead and a high-performing and talented team of 150+ engineers. Your mission: enable engineering excellence, drive speed and quality through DevOps and modern architecture, and partner closely with Product and Design to ship features that matter. This is a pivotal leadership role at the heart of a major digital transformation. You'll play a central role in shaping how we build, scale, and operate our platforms - balancing innovation, resilience, and business outcomes AND combining software engineering, DevOps, and platform thinking to deliver exceptional customer experiences at scale. WHAT EXPERIENCE WILL YOU OFFER? Proven experience leading large-scale engineering teams (100+) in high-growth, product-led organisations. Deep knowledge of software development languages, cloud platforms (AWS preferred), DevOps/SRE, CICD, TDD. Experience and/or interest in emerging AI/Data Science & Automation solutions Exceptional people leadership: you build empowered, high-trust teams with a strong engineering culture. Track record of delivering large-scale digital transformation in complex, fast-paced environments. Strong partner to Product and Commercial teams - you understand how tech drives business growth. RESPONSIBILITIES: Set the strategic direction for engineering across product squads, platforms, and enabling teams. Shape the long-term technology roadmap in partnership with Product, Architecture, and Data leaders. Drive engineering culture, ways of working, and rituals that support speed, quality, and continuous improvement. Team & People Lead and mentor a diverse group of engineering managers, tech leads, and senior engineers. Build succession plans and grow internal leadership capabilities. Promote a high-trust environment with a focus on autonomy, inclusion, and career development. Execution & Delivery Ensure consistent, high-quality delivery of product features, platform capabilities, and technical initiatives. Oversee delivery pipelines, velocity, and stability across multiple domains and systems. Drive the adoption of DevOps, CI/CD, TDD/BDD, and cloud-native development practices. Technology & Operations Work closely with the Head of Architecture and Platform teams to modernise legacy systems and reduce technical debt. Promote scalability, resilience, and observability across our engineering landscape. Own SLAs, operational metrics, and runbooks for engineering-owned systems and services. Cross-functional Collaboration Act as a key partner to Product, UX, Data, Infrastructure, and Security to align on delivery goals and shared priorities. Participate in planning cycles, budgeting, OKRs, and quarterly business reviews. Bring a commercial lens to engineering decisions - balancing innovation with value delivery. WHY JOIN US? A real seat at the table: shaping the future of our platforms, teams, and technology. The scale to make an impact - and the agility to do it fast. A strong leadership team that values autonomy, creativity, and customer-first thinking. Flexible hybrid working, a supportive culture, and significant investment in technology and people. Interested? Let's build something extraordinary. Apply now or reach out for a confidential conversation. Full-Stack Developer Remote (UK-based) £50k-£55kShape the next generation of enter Calling the Connectors, the Closers, the Change-Makers.Business Development Manager£35k + Commi We've partnered with an award-winning SaaS company that's transforming their industry through tech - and Manchester City Centre (5 days on-site, UK-based only) Permanent We're Hiring: Multiple SDET RolesLocation: Manchester City Centre (5 days on-site, UK-based only) Hybrid working from Manchester (must be UK based) Permanent CRM RETENTION LEAD WANTEDBig growth plans. Smart strategy. Serious impact.We're working with a tra NOW Hiring multiple Business Analyst rolesLocation: Manchester (UK-based only)Workplace Policy: 5 days We are awaze, the European leader for holiday rentals, operating across multiple brands and high-volume Hybrid 1-2 days a week in London or Manchester (UK-based only) Permanent Senior Software Engineer - Fast-Growth E-Commerce BrandHybrid 1-2 days a week in London or Manch UK-based (Remote with occasional travel) Permanent We're partnered with a scaling SaaS organisation on a mission to enhance quality across its cloud-first
Head of Recruitment - Retail Sector Location: London (On-site) Salary: 50,000 - 55,000 per annum Full-time Monday to Friday, 09:00 - 17:00 Must be - Fluent in Romanian and English - both written and verbal Are you a proactive and experienced recruitment professional with a passion for sourcing top talent in the retail sector? We're looking for a dynamic Head of Recruitment to lead and develop our hiring efforts across a growing network of stores in the UK and Europe. Role Overview This is a pivotal role within the organisation, responsible for shaping and executing recruitment strategies that support business growth and expansion. Working closely with senior leadership and store teams, you'll ensure we attract, engage and hire high-performing sales professionals who reflect our brand's values and customer focus. Key Responsibilities Recruitment Strategy & Planning Develop and lead a retail-focused recruitment strategy aligned with the company's goals Plan hiring in line with store expansion, seasonal peaks, and team structure Talent Sourcing & Acquisition Source and attract sales professionals and customer-facing retail staff Deliver bilingual recruitment campaigns (English & Romanian) Use multiple sourcing methods including job boards, referrals, and digital platforms Candidate Management Oversee the full recruitment lifecycle from sourcing to onboarding Provide a high-quality candidate experience throughout the process Collaboration & Stakeholder Management Partner with store and HR managers to identify staffing needs Act as a strategic advisor to ensure hiring success across regions Data & Reporting Monitor recruitment KPIs (e.g., time to hire, cost per hire, retention) Use data to improve processes and recruitment performance What You'll Bring Essential: Proven experience leading recruitment in retail or a fast-paced, customer-facing sector Strong record of building high-performing sales teams Fluent in Romanian and English - both written and verbal On-site availability in London (Monday to Friday) Strong organisational, communication, and interpersonal skills Desirable: Experience recruiting in multilingual or multicultural markets A personal interest in the beauty, cosmetics, or wellness industry Why Join Us? This is a unique opportunity to shape the recruitment function of a thriving retail business with an international reach. You'll play a critical role in growing dynamic teams that deliver outstanding service and support our continued success across markets. How to Apply If you're a recruitment leader with a passion for people and performance, and you meet the essential criteria, we'd love to hear from you. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering
Jun 09, 2025
Full time
Head of Recruitment - Retail Sector Location: London (On-site) Salary: 50,000 - 55,000 per annum Full-time Monday to Friday, 09:00 - 17:00 Must be - Fluent in Romanian and English - both written and verbal Are you a proactive and experienced recruitment professional with a passion for sourcing top talent in the retail sector? We're looking for a dynamic Head of Recruitment to lead and develop our hiring efforts across a growing network of stores in the UK and Europe. Role Overview This is a pivotal role within the organisation, responsible for shaping and executing recruitment strategies that support business growth and expansion. Working closely with senior leadership and store teams, you'll ensure we attract, engage and hire high-performing sales professionals who reflect our brand's values and customer focus. Key Responsibilities Recruitment Strategy & Planning Develop and lead a retail-focused recruitment strategy aligned with the company's goals Plan hiring in line with store expansion, seasonal peaks, and team structure Talent Sourcing & Acquisition Source and attract sales professionals and customer-facing retail staff Deliver bilingual recruitment campaigns (English & Romanian) Use multiple sourcing methods including job boards, referrals, and digital platforms Candidate Management Oversee the full recruitment lifecycle from sourcing to onboarding Provide a high-quality candidate experience throughout the process Collaboration & Stakeholder Management Partner with store and HR managers to identify staffing needs Act as a strategic advisor to ensure hiring success across regions Data & Reporting Monitor recruitment KPIs (e.g., time to hire, cost per hire, retention) Use data to improve processes and recruitment performance What You'll Bring Essential: Proven experience leading recruitment in retail or a fast-paced, customer-facing sector Strong record of building high-performing sales teams Fluent in Romanian and English - both written and verbal On-site availability in London (Monday to Friday) Strong organisational, communication, and interpersonal skills Desirable: Experience recruiting in multilingual or multicultural markets A personal interest in the beauty, cosmetics, or wellness industry Why Join Us? This is a unique opportunity to shape the recruitment function of a thriving retail business with an international reach. You'll play a critical role in growing dynamic teams that deliver outstanding service and support our continued success across markets. How to Apply If you're a recruitment leader with a passion for people and performance, and you meet the essential criteria, we'd love to hear from you. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering
We're Craft Gin Club - the UK's biggest spirits subscription service. For almost a decade, we've been redefining the way people discover and enjoy new drinks from the convenience of their home. From our successful Dragon's Den pitch to launching our new rum subscription and seeing our products appear on some of the UK High Street's most prestigious shelves, it's been quite the journey so far. But there's much more to come as we look to embrace new spirits, new channels and new markets through which to grow our business. We are seeking a hands-on Head of Finance to help support us through an exciting time in our growth story, as we expand across categories, markets and sales channels, and develop our brand identity to match our future ambitions. The Head of Finance will be a key member of the senior leadership team, responsible for leading all aspects of financial management, FP&A, commercial finance modelling, and delivering actionable insights that will help drive business decisions. You will work closely with the CFO, CMO and CEO to optimise profitability, manage risk, and support operational scaling in a fast-paced subscription and eCommerce environment. Key Responsibilities: Financial Management & Controls: Oversee the production of monthly management accounts, including ownership of more complex accounting areas. Ensure accurate revenue recognition, deferred income accounting, stock reporting and compliance with accounting standards. Create monthly board packs, and KPIs for senior management and the advisory Board Maintain strong financial controls, risk management, and regulatory compliance. Run monthly payroll and management of all employment related deductions. Manage relationships with auditors, and key suppliers Support CFO in management of tax advisors, HMRC, banks, and other external partners. Financial Planning & Analysis (FP&A) Build and maintain financial models forecasting revenue, costs, stock buys, direct and indirect cash flow, and profitability. Lead rolling forecasts, and scenario planning processes, working alongside the CFO and CMO. Deliver variance analysis and KPI-driven management reporting. Work in tandem with data analysts and the growth team to create and maintain LTV models, and provide insight and recommendations for customer acquisition strategy based on forecast cohort behavioral analysis, and unit economics. Operational Finance Leadership: Ensure a robust lifecycle management of suppliers and B2B customers. Collaborate with Heads of Acquisition and Retention to ensure campaigns are supporting marketing objectives and delivering results. Work closely with our Product Development and Growth teams to forecast stock buys for own-brand and shop ranges. Work closely with our Head of Supply channel to improve operational processes, and minimise financial losses. Team Leadership: Lead, mentor, and develop the finance team to deliver high-quality financial reporting and commercial insight. Promote a culture of accountability, accuracy, and proactive problem-solving. Financial Management & Controls: Oversee the production of monthly management accounts, including ownership of more complex accounting areas. Ensure accurate revenue recognition, deferred income accounting, stock reporting and compliance with accounting standards. Create monthly board packs, and KPIs for senior management and the advisory Board Maintain strong financial controls, risk management, and regulatory compliance. Run monthly payroll and management of all employment related deductions. Manage relationships with auditors, and key suppliers Support CFO in management of tax advisors, HMRC, banks, and other external partners. Financial Planning & Analysis (FP&A) Build and maintain financial models forecasting revenue, costs, stock buys, direct and indirect cash flow, and profitability. Lead rolling forecasts, and scenario planning processes, working alongside the CFO and CMO. Deliver variance analysis and KPI-driven management reporting. Work in tandem with data analysts and the growth team to create and maintain LTV models, and provide insight and recommendations for customer acquisition strategy based on forecast cohort behavioral analysis, and unit economics. Operational Finance Leadership: Ensure a robust lifecycle management of suppliers and B2B customers. Collaborate with Heads of Acquisition and Retention to ensure campaigns are supporting marketing objectives and delivering results. Work closely with our Product Development and Growth teams to forecast stock buys for own-brand and shop ranges. Work closely with our Head of Supply channel to improve operational processes, and minimise financial losses. Team Leadership: Lead, mentor, and develop the finance team to deliver high-quality financial reporting and commercial insight. Promote a culture of accountability, accuracy, and proactive problem-solving. Qualifications and Skills: Qualified accountant (ACA, ACCA, CIMA or equivalent) with extensive post-qualification experience. Proven track record in a Head of Finance or senior finance leadership role within retail, eCommerce, subscription-based businesses, or FMCG. Strong commercial finance acumen with hands-on experience in FP&A, financial modelling, and scenario planning. Proficient with ERP systems, advanced Excel modelling, and business intelligence/reporting tools. Excellent communication skills with the ability to translate complex financial data for non-financial stakeholders. Personal Qualities: Commercially astute, analytically strong and able to balance technical and commercial/partnering duties Hands-on, proactive, and adaptable in a fast-paced, high-growth environment. Willingness to contribute to all areas of finance, from the ground up Collaborative and able to influence at senior leadership level. High integrity and strong leadership presence.
Jun 09, 2025
Full time
We're Craft Gin Club - the UK's biggest spirits subscription service. For almost a decade, we've been redefining the way people discover and enjoy new drinks from the convenience of their home. From our successful Dragon's Den pitch to launching our new rum subscription and seeing our products appear on some of the UK High Street's most prestigious shelves, it's been quite the journey so far. But there's much more to come as we look to embrace new spirits, new channels and new markets through which to grow our business. We are seeking a hands-on Head of Finance to help support us through an exciting time in our growth story, as we expand across categories, markets and sales channels, and develop our brand identity to match our future ambitions. The Head of Finance will be a key member of the senior leadership team, responsible for leading all aspects of financial management, FP&A, commercial finance modelling, and delivering actionable insights that will help drive business decisions. You will work closely with the CFO, CMO and CEO to optimise profitability, manage risk, and support operational scaling in a fast-paced subscription and eCommerce environment. Key Responsibilities: Financial Management & Controls: Oversee the production of monthly management accounts, including ownership of more complex accounting areas. Ensure accurate revenue recognition, deferred income accounting, stock reporting and compliance with accounting standards. Create monthly board packs, and KPIs for senior management and the advisory Board Maintain strong financial controls, risk management, and regulatory compliance. Run monthly payroll and management of all employment related deductions. Manage relationships with auditors, and key suppliers Support CFO in management of tax advisors, HMRC, banks, and other external partners. Financial Planning & Analysis (FP&A) Build and maintain financial models forecasting revenue, costs, stock buys, direct and indirect cash flow, and profitability. Lead rolling forecasts, and scenario planning processes, working alongside the CFO and CMO. Deliver variance analysis and KPI-driven management reporting. Work in tandem with data analysts and the growth team to create and maintain LTV models, and provide insight and recommendations for customer acquisition strategy based on forecast cohort behavioral analysis, and unit economics. Operational Finance Leadership: Ensure a robust lifecycle management of suppliers and B2B customers. Collaborate with Heads of Acquisition and Retention to ensure campaigns are supporting marketing objectives and delivering results. Work closely with our Product Development and Growth teams to forecast stock buys for own-brand and shop ranges. Work closely with our Head of Supply channel to improve operational processes, and minimise financial losses. Team Leadership: Lead, mentor, and develop the finance team to deliver high-quality financial reporting and commercial insight. Promote a culture of accountability, accuracy, and proactive problem-solving. Financial Management & Controls: Oversee the production of monthly management accounts, including ownership of more complex accounting areas. Ensure accurate revenue recognition, deferred income accounting, stock reporting and compliance with accounting standards. Create monthly board packs, and KPIs for senior management and the advisory Board Maintain strong financial controls, risk management, and regulatory compliance. Run monthly payroll and management of all employment related deductions. Manage relationships with auditors, and key suppliers Support CFO in management of tax advisors, HMRC, banks, and other external partners. Financial Planning & Analysis (FP&A) Build and maintain financial models forecasting revenue, costs, stock buys, direct and indirect cash flow, and profitability. Lead rolling forecasts, and scenario planning processes, working alongside the CFO and CMO. Deliver variance analysis and KPI-driven management reporting. Work in tandem with data analysts and the growth team to create and maintain LTV models, and provide insight and recommendations for customer acquisition strategy based on forecast cohort behavioral analysis, and unit economics. Operational Finance Leadership: Ensure a robust lifecycle management of suppliers and B2B customers. Collaborate with Heads of Acquisition and Retention to ensure campaigns are supporting marketing objectives and delivering results. Work closely with our Product Development and Growth teams to forecast stock buys for own-brand and shop ranges. Work closely with our Head of Supply channel to improve operational processes, and minimise financial losses. Team Leadership: Lead, mentor, and develop the finance team to deliver high-quality financial reporting and commercial insight. Promote a culture of accountability, accuracy, and proactive problem-solving. Qualifications and Skills: Qualified accountant (ACA, ACCA, CIMA or equivalent) with extensive post-qualification experience. Proven track record in a Head of Finance or senior finance leadership role within retail, eCommerce, subscription-based businesses, or FMCG. Strong commercial finance acumen with hands-on experience in FP&A, financial modelling, and scenario planning. Proficient with ERP systems, advanced Excel modelling, and business intelligence/reporting tools. Excellent communication skills with the ability to translate complex financial data for non-financial stakeholders. Personal Qualities: Commercially astute, analytically strong and able to balance technical and commercial/partnering duties Hands-on, proactive, and adaptable in a fast-paced, high-growth environment. Willingness to contribute to all areas of finance, from the ground up Collaborative and able to influence at senior leadership level. High integrity and strong leadership presence.
Nium, the Leader in Real-Time Global Payments Nium , the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance - independent of geography. The company is co-headquartered in San Francisco and Singapore. Leading Nium's Europe Sales team, you'll have the opportunity to partner with industry leaders in multiple strategic industries, including financial institutions, travel, and technology, and be part of our team of seasoned payments experts. You'll collaborate across functions, working with teams including account management, product, and compliance. Ultimately, our aim is to give our customers the best experience possible and provide innovative payment solutions that unlock business growth. You will be responsible for orchestrating the strategy for growth across Europe, acquiring and delivering new clients, generating revenue for Nium and motivating the business development team for Europe Key Responsibilities Develop and implement business development strategies to identify and pursue new enterprise opportunities across European markets. Lead and manage a high-performing team of enterprise sales executives to achieve ambitious sales targets. Demonstrate an entrepreneurial mindset and the highest degree of effectiveness across Nium's market leading propositions, such as banking, financial services, cards, e-commerce, or payments. Have a constant drive to go beyond past performance and visibly demonstrate track record beating performance when it comes achieving financial targets, and ability to generate sales leads, effectively negotiate, and close transactions. Generate revenue from clients, and achieve pre-agreed targets on customer flows, revenues, and profitability. Demonstrate business development and consultative selling skills with results-orientation to meet/exceed assigned financial and customer satisfaction goals Pro-actively hunt for opportunities in the marketplace through direct contact as well as partners. The job will involve building relationships with key players in banks, financial firms, marketplaces, eCommerce providers and others to generate qualified opportunities, mapping the account, influencing key decision-makers, convincing the client about the value proposition and closing the deal. Requirements 15+ years proven track record in business development or sales in Payments, E-Commerce, Cards, Financial Services, FinTech or Banking Go-to-Market in Europe Strong track record of outperforming commercial targets in past sales roles Ability to lead, motivate and manage high-performing lean sales teams in Europe Commercially focused and pragmatic, able to identify opportunities and propose solutions Ability to understand and tailor approach to individual customers with empathy, effectively playing the role of problem-solver for the customer Data driven and analytical mindset Results-oriented, client focused and obsessed with simultaneously delivering value What we offer at Nium We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. We Care for Our Employees: The wellness of Nium'ers is our priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office). We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. - 2022 Great Place To Work Certification - 2023 CB Insights Fintech 100 List of Most Promising Fintech Companies . - CNBC World's Top Fintech Companies 2024. We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more! We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone. For more detailed region specific benefits : For more information visit Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at .
Jun 08, 2025
Full time
Nium, the Leader in Real-Time Global Payments Nium , the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance - independent of geography. The company is co-headquartered in San Francisco and Singapore. Leading Nium's Europe Sales team, you'll have the opportunity to partner with industry leaders in multiple strategic industries, including financial institutions, travel, and technology, and be part of our team of seasoned payments experts. You'll collaborate across functions, working with teams including account management, product, and compliance. Ultimately, our aim is to give our customers the best experience possible and provide innovative payment solutions that unlock business growth. You will be responsible for orchestrating the strategy for growth across Europe, acquiring and delivering new clients, generating revenue for Nium and motivating the business development team for Europe Key Responsibilities Develop and implement business development strategies to identify and pursue new enterprise opportunities across European markets. Lead and manage a high-performing team of enterprise sales executives to achieve ambitious sales targets. Demonstrate an entrepreneurial mindset and the highest degree of effectiveness across Nium's market leading propositions, such as banking, financial services, cards, e-commerce, or payments. Have a constant drive to go beyond past performance and visibly demonstrate track record beating performance when it comes achieving financial targets, and ability to generate sales leads, effectively negotiate, and close transactions. Generate revenue from clients, and achieve pre-agreed targets on customer flows, revenues, and profitability. Demonstrate business development and consultative selling skills with results-orientation to meet/exceed assigned financial and customer satisfaction goals Pro-actively hunt for opportunities in the marketplace through direct contact as well as partners. The job will involve building relationships with key players in banks, financial firms, marketplaces, eCommerce providers and others to generate qualified opportunities, mapping the account, influencing key decision-makers, convincing the client about the value proposition and closing the deal. Requirements 15+ years proven track record in business development or sales in Payments, E-Commerce, Cards, Financial Services, FinTech or Banking Go-to-Market in Europe Strong track record of outperforming commercial targets in past sales roles Ability to lead, motivate and manage high-performing lean sales teams in Europe Commercially focused and pragmatic, able to identify opportunities and propose solutions Ability to understand and tailor approach to individual customers with empathy, effectively playing the role of problem-solver for the customer Data driven and analytical mindset Results-oriented, client focused and obsessed with simultaneously delivering value What we offer at Nium We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. We Care for Our Employees: The wellness of Nium'ers is our priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office). We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. - 2022 Great Place To Work Certification - 2023 CB Insights Fintech 100 List of Most Promising Fintech Companies . - CNBC World's Top Fintech Companies 2024. We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more! We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone. For more detailed region specific benefits : For more information visit Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at .
My client is a British luxury fashion brand famous for heritage fashion, producing iconic trench coats, ready-to-wear, and fashion accessories. My client was recently acquired by an international luxury group and the London Office is looking to introduce the key role of Marketing & Digital Director, responsible for Marketing & PR, Ecommerce, Visual Merchandising and Store Concept/Design. As Marketing & Digital Director, you should have in-depth marketing experience and a passion for digital technologies. You will work closely with different teams to ensure consistency through all channels. You will provide forward-thinking ideas to build and maintain a strong and coordinated company web presence and a fully integrated marketing strategy for the business. This will include creating the Marketing, PR and VM strategy for the Brand, developing a Global Ecommerce strategy and developing and leading teams in implementing these strategies. Reporting to the CEO, the successful candidate will secure a role which is both challenging and rewarding. This role is suitable for an individual who is self-motivated, used to working independently and used to motivating and leading growing teams. Essential Duties and Responsibilities Development and implementation of the Brand strategy across Marketing, PR, VM and Ecommerce; Developing the marketing strategy for the global business; Developing and executing integrated online strategy with wider company marketing plans; Overseeing implementation of the marketing strategy - including campaigns, events, digital marketing, and PR; Oversee all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency; Develop and implement the global store concept to ensure a consistent global image; Cultivate and maintain relationships with target media within the fashion and luxury industries and represent the brand at industry events as required; Working with the Head of Finance, prepare budgets; Measure ROI and KPIs and responsible for budget performance; Develop specific campaigns to create and maintain high levels of customer interaction; Working closely with the European Sales Director and APAC MD to identify, plan and successfully execute marketing and PR activities that will support business objectives; Motivating and ensuring that objectives are implemented by reporting teams; Work closely with product development team to define marketing materials and programs; Manage social media presence and direct programs to improve social media reputation and recognition; Drive continuous analysis of competitive environment and consumer trends, monitoring competition and generating ideas to stand out; Stay up-to-date with digital technology developments; Qualifications Education & Experience: Bachelor's degree in Marketing or Digital Technologies preferred; Professional membership (CIM) an advantage; Leadership Skills Proven work experience as a Marketing/Digital director; Demonstrable experience in designing and implementing successful offline and digital marketing campaigns; Strong understanding of how all current offline and digital marketing channels function; Solid knowledge of offline and online marketing tools and good practice; Experience of managing SEO/SEM, Google Analytics and CRM activities; Familiarity with web design; Excellent analytical and project management skills; Strong team management and communication (written and verbal) skills; Proven track record of success in senior marketing roles; Confident, driven and dynamic leader; Entrepreneurial mind-set with the ability to spot original branding opportunities; Applicants not contacted within six weeks should consider their applications unsuccessful. Information provided by applicants will be treated in strict confidence and will be used for recruitment purpose only. Upload your CV Please upload .doc, .pdf, .docx or .odt files under 5 MB I consent to Luxury Recruit using the above data to send me marketing emails, as detailed in the website privacy policy
Jun 07, 2025
Full time
My client is a British luxury fashion brand famous for heritage fashion, producing iconic trench coats, ready-to-wear, and fashion accessories. My client was recently acquired by an international luxury group and the London Office is looking to introduce the key role of Marketing & Digital Director, responsible for Marketing & PR, Ecommerce, Visual Merchandising and Store Concept/Design. As Marketing & Digital Director, you should have in-depth marketing experience and a passion for digital technologies. You will work closely with different teams to ensure consistency through all channels. You will provide forward-thinking ideas to build and maintain a strong and coordinated company web presence and a fully integrated marketing strategy for the business. This will include creating the Marketing, PR and VM strategy for the Brand, developing a Global Ecommerce strategy and developing and leading teams in implementing these strategies. Reporting to the CEO, the successful candidate will secure a role which is both challenging and rewarding. This role is suitable for an individual who is self-motivated, used to working independently and used to motivating and leading growing teams. Essential Duties and Responsibilities Development and implementation of the Brand strategy across Marketing, PR, VM and Ecommerce; Developing the marketing strategy for the global business; Developing and executing integrated online strategy with wider company marketing plans; Overseeing implementation of the marketing strategy - including campaigns, events, digital marketing, and PR; Oversee all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency; Develop and implement the global store concept to ensure a consistent global image; Cultivate and maintain relationships with target media within the fashion and luxury industries and represent the brand at industry events as required; Working with the Head of Finance, prepare budgets; Measure ROI and KPIs and responsible for budget performance; Develop specific campaigns to create and maintain high levels of customer interaction; Working closely with the European Sales Director and APAC MD to identify, plan and successfully execute marketing and PR activities that will support business objectives; Motivating and ensuring that objectives are implemented by reporting teams; Work closely with product development team to define marketing materials and programs; Manage social media presence and direct programs to improve social media reputation and recognition; Drive continuous analysis of competitive environment and consumer trends, monitoring competition and generating ideas to stand out; Stay up-to-date with digital technology developments; Qualifications Education & Experience: Bachelor's degree in Marketing or Digital Technologies preferred; Professional membership (CIM) an advantage; Leadership Skills Proven work experience as a Marketing/Digital director; Demonstrable experience in designing and implementing successful offline and digital marketing campaigns; Strong understanding of how all current offline and digital marketing channels function; Solid knowledge of offline and online marketing tools and good practice; Experience of managing SEO/SEM, Google Analytics and CRM activities; Familiarity with web design; Excellent analytical and project management skills; Strong team management and communication (written and verbal) skills; Proven track record of success in senior marketing roles; Confident, driven and dynamic leader; Entrepreneurial mind-set with the ability to spot original branding opportunities; Applicants not contacted within six weeks should consider their applications unsuccessful. Information provided by applicants will be treated in strict confidence and will be used for recruitment purpose only. Upload your CV Please upload .doc, .pdf, .docx or .odt files under 5 MB I consent to Luxury Recruit using the above data to send me marketing emails, as detailed in the website privacy policy
About Proppel We connect talent with remote work opportunities in the most exciting companies worldwide. If you're looking for the opportunity to develop your skills and work with some of the best and most exciting companies around the world, Proppel can help. Our headquarters are in London, UK, and we're looking for top-tier talent to support our clients. What we're looking for Our client, a US-based performance creative and marketing agency, is seeking a Google Ads Media Buyer to manage and optimize paid search campaigns for a variety of DTC eCommerce brands. This role is essential to driving performance, ensuring client satisfaction, and supporting the growth of key accounts. You'll join a collaborative remote team and work closely with the Head of Paid Search to deliver high-impact results across 4-6 brands. Responsibilities Build, manage, and optimize paid search campaigns focused on performance and scale. Analyze performance data, identify trends, and recommend next steps using prebuilt reporting templates. Conduct in-depth research to understand client landscapes and inform strategy. Attend client calls, assist in preparing agendas, and share performance insights. Collaborate with Google reps and support new business pitches and audits. 2-3 years of experience managing Google Ads campaigns, ideally for DTC eCommerce brands. Proven track record handling $20K-$40K+ in monthly ad spend. Strong analytical mindset with the ability to interpret data and translate it into actionable strategy. Comfortable communicating directly with clients and presenting insights clearly. Highly organized, self-motivated, and detail-oriented. Nice to have Experience with attribution tools like TripleWhale. Familiarity with ClickUp or similar project management tools. USD Salary 100% Remote Work (must be available during Eastern Time (ET) hours) 28 days of Paid Time Off + US or Canadian Holidays Unlimited sick days Healthcare costs fully reimbursed by the client Join a supportive, fast-growing team with others already hired in the US and Canada Disclaimers You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered. By applying to any of our roles, you agree to subscribe to our Candidate Newsletter in order to receive notifications of new openings that may be a match with you, as well as additional educational content to help you get your next job.
Jun 06, 2025
Full time
About Proppel We connect talent with remote work opportunities in the most exciting companies worldwide. If you're looking for the opportunity to develop your skills and work with some of the best and most exciting companies around the world, Proppel can help. Our headquarters are in London, UK, and we're looking for top-tier talent to support our clients. What we're looking for Our client, a US-based performance creative and marketing agency, is seeking a Google Ads Media Buyer to manage and optimize paid search campaigns for a variety of DTC eCommerce brands. This role is essential to driving performance, ensuring client satisfaction, and supporting the growth of key accounts. You'll join a collaborative remote team and work closely with the Head of Paid Search to deliver high-impact results across 4-6 brands. Responsibilities Build, manage, and optimize paid search campaigns focused on performance and scale. Analyze performance data, identify trends, and recommend next steps using prebuilt reporting templates. Conduct in-depth research to understand client landscapes and inform strategy. Attend client calls, assist in preparing agendas, and share performance insights. Collaborate with Google reps and support new business pitches and audits. 2-3 years of experience managing Google Ads campaigns, ideally for DTC eCommerce brands. Proven track record handling $20K-$40K+ in monthly ad spend. Strong analytical mindset with the ability to interpret data and translate it into actionable strategy. Comfortable communicating directly with clients and presenting insights clearly. Highly organized, self-motivated, and detail-oriented. Nice to have Experience with attribution tools like TripleWhale. Familiarity with ClickUp or similar project management tools. USD Salary 100% Remote Work (must be available during Eastern Time (ET) hours) 28 days of Paid Time Off + US or Canadian Holidays Unlimited sick days Healthcare costs fully reimbursed by the client Join a supportive, fast-growing team with others already hired in the US and Canada Disclaimers You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered. By applying to any of our roles, you agree to subscribe to our Candidate Newsletter in order to receive notifications of new openings that may be a match with you, as well as additional educational content to help you get your next job.
The Head of Finance - Media (HOF) is an important senior position within the B2C Financial Controls team. You will commercially partner key leadership stakeholders in the B2C division and manage/implement a strong controls environment for the media business. The media division is made up of both print and digital ads and ecommerce, licensing and trade marketing. What you'll be doing Reporting to the Finance Director of B2C Reporting & Control, the HOF will support the B2C Commercial Leadership to help them understand the financial performance of their respective areas and challenges. The HOF will have a detailed understanding of the areas of the business they support, supporting forecasting in these areas and create insight to better understand the risks and opportunities. The HOF leads a team of around 6 finance staff who provides accurate, reliable and controlled information to the business. To do this, they will own the month end processes and reporting ensuring a safe control environment, robust balance sheet understanding and insightful commentary/analysis The HOF is a senior leader, supporting continuing process improvement and best practice within both the Commercial Finance team and the wider finance team. Experience that will put you ahead of the curve Experience prioritising workload. Experience presenting complex financial information to multiple stakeholders in the organisation in a clear and easy to understand format. Confidence to challenge across organisation at all levels Knowledge of financial systems, financial reporting, internal controls and strong Microsoft Office skills including Excel, Word and PowerPoint. Experience improving and developing controls processes Demonstrate excellent commercial awareness, teamwork and flexibility. Qualified Accountant ACCA/CIMA Commercial industry experience, with an understanding of the media business desirable What's in it for you The expected range for this role is £80,000 - £85,000 This is a Hybrid role from our Bath Office, working three days from the office, two from home Plus more great perks, which include; Uncapped leave, because we trust you to manage your workload and time When we hit our targets, enjoy a share of our profits with a bonus Refer a friend and get rewarded when they join Future Wellbeing support with access to our Colleague Assistant Programmes Opportunity to purchase shares in Future, with our Share Incentive Plan Internal job family level P3 Who are we We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces. We've got ambitious plans that further build on our growth momentum and unlock new opportunities - and we're looking for driven people who want to be a part of it! Our Future, Our Responsibility - Inclusion and Diversity at Future We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table - it's about making sure the table has room for everyone. Because a diverse team isn't just good for business. It's the Future. Please let us know if you need any reasonable adjustments made so we can give you the best experience! Find out more about Our Future, Our Responsibility on our website.
Jun 06, 2025
Full time
The Head of Finance - Media (HOF) is an important senior position within the B2C Financial Controls team. You will commercially partner key leadership stakeholders in the B2C division and manage/implement a strong controls environment for the media business. The media division is made up of both print and digital ads and ecommerce, licensing and trade marketing. What you'll be doing Reporting to the Finance Director of B2C Reporting & Control, the HOF will support the B2C Commercial Leadership to help them understand the financial performance of their respective areas and challenges. The HOF will have a detailed understanding of the areas of the business they support, supporting forecasting in these areas and create insight to better understand the risks and opportunities. The HOF leads a team of around 6 finance staff who provides accurate, reliable and controlled information to the business. To do this, they will own the month end processes and reporting ensuring a safe control environment, robust balance sheet understanding and insightful commentary/analysis The HOF is a senior leader, supporting continuing process improvement and best practice within both the Commercial Finance team and the wider finance team. Experience that will put you ahead of the curve Experience prioritising workload. Experience presenting complex financial information to multiple stakeholders in the organisation in a clear and easy to understand format. Confidence to challenge across organisation at all levels Knowledge of financial systems, financial reporting, internal controls and strong Microsoft Office skills including Excel, Word and PowerPoint. Experience improving and developing controls processes Demonstrate excellent commercial awareness, teamwork and flexibility. Qualified Accountant ACCA/CIMA Commercial industry experience, with an understanding of the media business desirable What's in it for you The expected range for this role is £80,000 - £85,000 This is a Hybrid role from our Bath Office, working three days from the office, two from home Plus more great perks, which include; Uncapped leave, because we trust you to manage your workload and time When we hit our targets, enjoy a share of our profits with a bonus Refer a friend and get rewarded when they join Future Wellbeing support with access to our Colleague Assistant Programmes Opportunity to purchase shares in Future, with our Share Incentive Plan Internal job family level P3 Who are we We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces. We've got ambitious plans that further build on our growth momentum and unlock new opportunities - and we're looking for driven people who want to be a part of it! Our Future, Our Responsibility - Inclusion and Diversity at Future We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table - it's about making sure the table has room for everyone. Because a diverse team isn't just good for business. It's the Future. Please let us know if you need any reasonable adjustments made so we can give you the best experience! Find out more about Our Future, Our Responsibility on our website.
Head of Customer Care About the Role Are you passionate about delivering exceptional customer experiences at scale? Do you thrive in a fast-paced, high-growth environment where innovation, data-driven problem-solving, and creativity are key? Simple Online Healthcare is looking for a visionary Head of Customer Care to lead and shape our customer-facing teams. In this pivotal role, you'll drive customer satisfaction, scale operations across multiple markets, and reimagine how we provide proactive, industry-leading service. You'll lead a diverse team and develop strategies to elevate the customer experience, helping us achieve our ambitious goal of delivering "a differentiating level of care and patient experience at exponential scale" across the UK, Germany, Denmark, Australia, and beyond, utilising technology to drive scale. What You'll Be Doing As our Head of Customer Care, you'll own the strategy for outstanding customer care, leading a multi-lingual, high-performing team that consistently delivers excellence. You'll be responsible for recruitment, training, and development to ensure your teams are empowered to delight customers at every touchpoint. From setting and monitoring KPIs to leveraging the latest customer care tools and technologies, you'll shape a data-driven approach to support and engagement. You'll also collaborate with product and operational teams to optimise the customer journey, shifting from reactive support to a proactive, personalised experience. You will have a test-and-learn approach to technology solutions and will have worked in a like-minded environment that adapts to change. Key Responsibilities Develop and execute the strategy for outstanding customer care across our four key markets (UK, Germany, Denmark, and Australia). Drive a technology-first approach within the customer care teams and team leads, fostering an open and honest environment while pushing new ideas forward at pace. Lead, coach, and manage a high-performing customer service team, fostering a customer-first culture. Drive the transition from reactive to proactive customer support, anticipating and addressing customer needs. Collaborate with cross-functional teams-product, marketing, operations-to ensure seamless customer experiences. Optimise customer care processes and systems, using data, automation, and best practices to improve efficiency and scale. Track and analyse key performance metrics to continuously refine the customer journey and drive business performance. Be the voice of the customer, ensuring their needs and feedback influence product development and company strategy. What We're Looking For Experience : Extensive experience in customer-facing roles, particularly in fast-paced eCommerce or high-growth businesses. Proven ability to lead and scale large customer service teams with a focus on performance and customer retention. Strong understanding of customer journeys and data-driven approaches to improvement. Experience in a technology-first business driving outstanding customer experience through AI technological advances and self-service. Skills : Exceptional leadership skills, with the ability to inspire and motivate teams to deliver outstanding service. Analytical mindset, using data to solve problems and inform decisions. Expertise in customer care tools and CRM systems, with a focus on automation and scalability. Willingness to challenge the norm. Attributes : Passionate about creating standout customer experiences and driving customer success. Collaborative and cross-functional approach to problem-solving and team-building. Entrepreneurial spirit, constantly seeking opportunities to optimise processes and drive performance. Background in scaling operational functions through technology rather than through a large team approach. Why You'll Love Working Here Join a fast-growing company that's revolutionising healthcare and delivering exceptional care across multiple markets. This is a unique opportunity to build and scale a high-performing team while making a direct impact on customer success and satisfaction. Mission-Driven : Be part of a company dedicated to improving healthcare experiences. Dynamic Environment : Work with an innovative, data-driven, and collaborative team. Leadership Opportunity : Shape the future of customer service in a fast-growing business. Salary: £65,000+ Our Interview Process Introductory call with our talent team Video interview with the hiring manager & leadership panel Operational task Final interview with CEO Basics you can expect: 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days Extra day off for your birthday Company share scheme Bupa Private Healthcare Income Protection Cycle to Work Scheme My Gym Discounts Company pension scheme Quarterly Team Training and Social Budget Enhanced Maternity and Paternity Leave Rewarding bonus incentive scheme 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources. Love2Shop Discount Hybrid working Office extras: Fresh fruit A free coffee machine The Simple Online Healthcare Promise: Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1500 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you. Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here. Ready to make a difference? Apply now! Simple Online Healthcare is proud to be an Equal Opportunity Employer. We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant
Jun 06, 2025
Full time
Head of Customer Care About the Role Are you passionate about delivering exceptional customer experiences at scale? Do you thrive in a fast-paced, high-growth environment where innovation, data-driven problem-solving, and creativity are key? Simple Online Healthcare is looking for a visionary Head of Customer Care to lead and shape our customer-facing teams. In this pivotal role, you'll drive customer satisfaction, scale operations across multiple markets, and reimagine how we provide proactive, industry-leading service. You'll lead a diverse team and develop strategies to elevate the customer experience, helping us achieve our ambitious goal of delivering "a differentiating level of care and patient experience at exponential scale" across the UK, Germany, Denmark, Australia, and beyond, utilising technology to drive scale. What You'll Be Doing As our Head of Customer Care, you'll own the strategy for outstanding customer care, leading a multi-lingual, high-performing team that consistently delivers excellence. You'll be responsible for recruitment, training, and development to ensure your teams are empowered to delight customers at every touchpoint. From setting and monitoring KPIs to leveraging the latest customer care tools and technologies, you'll shape a data-driven approach to support and engagement. You'll also collaborate with product and operational teams to optimise the customer journey, shifting from reactive support to a proactive, personalised experience. You will have a test-and-learn approach to technology solutions and will have worked in a like-minded environment that adapts to change. Key Responsibilities Develop and execute the strategy for outstanding customer care across our four key markets (UK, Germany, Denmark, and Australia). Drive a technology-first approach within the customer care teams and team leads, fostering an open and honest environment while pushing new ideas forward at pace. Lead, coach, and manage a high-performing customer service team, fostering a customer-first culture. Drive the transition from reactive to proactive customer support, anticipating and addressing customer needs. Collaborate with cross-functional teams-product, marketing, operations-to ensure seamless customer experiences. Optimise customer care processes and systems, using data, automation, and best practices to improve efficiency and scale. Track and analyse key performance metrics to continuously refine the customer journey and drive business performance. Be the voice of the customer, ensuring their needs and feedback influence product development and company strategy. What We're Looking For Experience : Extensive experience in customer-facing roles, particularly in fast-paced eCommerce or high-growth businesses. Proven ability to lead and scale large customer service teams with a focus on performance and customer retention. Strong understanding of customer journeys and data-driven approaches to improvement. Experience in a technology-first business driving outstanding customer experience through AI technological advances and self-service. Skills : Exceptional leadership skills, with the ability to inspire and motivate teams to deliver outstanding service. Analytical mindset, using data to solve problems and inform decisions. Expertise in customer care tools and CRM systems, with a focus on automation and scalability. Willingness to challenge the norm. Attributes : Passionate about creating standout customer experiences and driving customer success. Collaborative and cross-functional approach to problem-solving and team-building. Entrepreneurial spirit, constantly seeking opportunities to optimise processes and drive performance. Background in scaling operational functions through technology rather than through a large team approach. Why You'll Love Working Here Join a fast-growing company that's revolutionising healthcare and delivering exceptional care across multiple markets. This is a unique opportunity to build and scale a high-performing team while making a direct impact on customer success and satisfaction. Mission-Driven : Be part of a company dedicated to improving healthcare experiences. Dynamic Environment : Work with an innovative, data-driven, and collaborative team. Leadership Opportunity : Shape the future of customer service in a fast-growing business. Salary: £65,000+ Our Interview Process Introductory call with our talent team Video interview with the hiring manager & leadership panel Operational task Final interview with CEO Basics you can expect: 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days Extra day off for your birthday Company share scheme Bupa Private Healthcare Income Protection Cycle to Work Scheme My Gym Discounts Company pension scheme Quarterly Team Training and Social Budget Enhanced Maternity and Paternity Leave Rewarding bonus incentive scheme 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources. Love2Shop Discount Hybrid working Office extras: Fresh fruit A free coffee machine The Simple Online Healthcare Promise: Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1500 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you. Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here. Ready to make a difference? Apply now! Simple Online Healthcare is proud to be an Equal Opportunity Employer. We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant
We're is a next-generation payments business focused on powering recurring commerce. Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystem, providing a competitive advantage and helping them achieve their goals in the digital economy. We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers. We're scaling as a business, so if you thrive in an environment that's constantly evolving, where purpose-driven culture is seen as an enabler to achieve the extraordinary and where our unique differences are celebrated, we could be the place for you! Your Mission As a Customer Support Specialist, you will report into the Head of Account Management and play a key role in providing great insight into how Acquired works with our merchants. This role also offers an exciting pathway for career progression within the business as Acquired continues to grow. You are responsible for providing an exceptional level of customer support, acting as a main point of contact for all inbound support tickets supporting new and existing customers and internal teams. You will work closely with our account managers and will manage a portfolio of 10 to 15 of our top customer support accounts and be responsible for a revenue and upselling target. You will be adaptable, resilient and become a champion for our customers. Due to the nature of the role and our business, the expectation will be for this role to operate outside of normal working hours to best support our customers. You will be required to work a rotating and flexible shift pattern and will be required to cover 24 hours, 7 days a week. Further details of this working pattern will be discussed with you during the interview process. Sufficient notice would be provided with 30/90 days notice of any substantial change in working patterns. This is a hybrid role with a minimum of 3 days at our office based in London. Key Responsibilities Customer Support: Serve as the main point of contact for all inbound support tickets, via phone and ticketing system from both new and existing customers and internal teams. Address queries, resolve issues and provide guidance. Resolution Centre: Manage email ticketing queues and ensure service SLAs continue to meet excellent customer outcomes. Proactively identify, troubleshoot, and resolve technical and operational issues, minimising impact. Confidently handle and resolve matters independently where appropriate, and escalate to the Head of Account Management when necessary. Account Management: Proactively manage a portfolio of circa 10-15 top Customer Support accounts, developing strong relationships to ensure long-term retention and satisfaction. Upselling & Cross-Selling: Identify opportunities for upselling and cross-selling additional payment solutions, own an upsell target and be accountable for growing the portfolio. Revenue Growth: Stay close to client revenue and transaction volumes, ensuring a deep understanding of their payment trends. Monitor revenue performance and proactively identify any reductions in volumes, understanding and addressing the reasons behind them. Develop a strong understanding of merchant growth plans and align our solutions to support their expansion. Forecast revenues and own a revenue target, ensuring proactive engagement to hit our commercial goals. Lead commercial discussions and negotiations with Customer Support clients to ensure mutually beneficial agreements. Stakeholder Engagement and Collaboration: Maintain strong relationships with our clients and work closely with internal teams including technical integrations, product, commercial and finance to deliver exceptional service levels. Liaise with our 3rd party providers including our banking and card-acquiring partners to resolve customer queries, promptly and efficiently. Product Expertise and Training: Develop a deep understanding of our product, services, and technology. Act as a customer champion and share expertise, insights, new features, updates and industry best practices to new and existing clients. Provide ad-hoc training to customers on aspects of our systems and platforms. Operational Excellence & Functional Delivery: Adaptable, resilient and responsive to other ad-hoc duties as they arise. What You'll Bring Bachelor's degree or equivalent in Business, Finance, Economics, Technology, or a related field. 1-2 years' experience in an operations or customer support role, in the eCommerce Digital Payments, Fintech industry would be an advantage. Exceptional written, verbal, and interpersonal communication skills, with the ability to influence at all levels. Ability to collaborate effectively with cross-functional teams, including Technology, Product and Commercial. Strong project management skills with the ability to prioritise and manage multiple tasks and streams of work simultaneously. Proactive and self-motivated, you thrive in fast-paced environments, unflappable in the face of change.
Jun 06, 2025
Full time
We're is a next-generation payments business focused on powering recurring commerce. Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystem, providing a competitive advantage and helping them achieve their goals in the digital economy. We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers. We're scaling as a business, so if you thrive in an environment that's constantly evolving, where purpose-driven culture is seen as an enabler to achieve the extraordinary and where our unique differences are celebrated, we could be the place for you! Your Mission As a Customer Support Specialist, you will report into the Head of Account Management and play a key role in providing great insight into how Acquired works with our merchants. This role also offers an exciting pathway for career progression within the business as Acquired continues to grow. You are responsible for providing an exceptional level of customer support, acting as a main point of contact for all inbound support tickets supporting new and existing customers and internal teams. You will work closely with our account managers and will manage a portfolio of 10 to 15 of our top customer support accounts and be responsible for a revenue and upselling target. You will be adaptable, resilient and become a champion for our customers. Due to the nature of the role and our business, the expectation will be for this role to operate outside of normal working hours to best support our customers. You will be required to work a rotating and flexible shift pattern and will be required to cover 24 hours, 7 days a week. Further details of this working pattern will be discussed with you during the interview process. Sufficient notice would be provided with 30/90 days notice of any substantial change in working patterns. This is a hybrid role with a minimum of 3 days at our office based in London. Key Responsibilities Customer Support: Serve as the main point of contact for all inbound support tickets, via phone and ticketing system from both new and existing customers and internal teams. Address queries, resolve issues and provide guidance. Resolution Centre: Manage email ticketing queues and ensure service SLAs continue to meet excellent customer outcomes. Proactively identify, troubleshoot, and resolve technical and operational issues, minimising impact. Confidently handle and resolve matters independently where appropriate, and escalate to the Head of Account Management when necessary. Account Management: Proactively manage a portfolio of circa 10-15 top Customer Support accounts, developing strong relationships to ensure long-term retention and satisfaction. Upselling & Cross-Selling: Identify opportunities for upselling and cross-selling additional payment solutions, own an upsell target and be accountable for growing the portfolio. Revenue Growth: Stay close to client revenue and transaction volumes, ensuring a deep understanding of their payment trends. Monitor revenue performance and proactively identify any reductions in volumes, understanding and addressing the reasons behind them. Develop a strong understanding of merchant growth plans and align our solutions to support their expansion. Forecast revenues and own a revenue target, ensuring proactive engagement to hit our commercial goals. Lead commercial discussions and negotiations with Customer Support clients to ensure mutually beneficial agreements. Stakeholder Engagement and Collaboration: Maintain strong relationships with our clients and work closely with internal teams including technical integrations, product, commercial and finance to deliver exceptional service levels. Liaise with our 3rd party providers including our banking and card-acquiring partners to resolve customer queries, promptly and efficiently. Product Expertise and Training: Develop a deep understanding of our product, services, and technology. Act as a customer champion and share expertise, insights, new features, updates and industry best practices to new and existing clients. Provide ad-hoc training to customers on aspects of our systems and platforms. Operational Excellence & Functional Delivery: Adaptable, resilient and responsive to other ad-hoc duties as they arise. What You'll Bring Bachelor's degree or equivalent in Business, Finance, Economics, Technology, or a related field. 1-2 years' experience in an operations or customer support role, in the eCommerce Digital Payments, Fintech industry would be an advantage. Exceptional written, verbal, and interpersonal communication skills, with the ability to influence at all levels. Ability to collaborate effectively with cross-functional teams, including Technology, Product and Commercial. Strong project management skills with the ability to prioritise and manage multiple tasks and streams of work simultaneously. Proactive and self-motivated, you thrive in fast-paced environments, unflappable in the face of change.
