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Role: Consulting Director, Treasury Location: Clearsulting is headquartered in Cleveland, OH, with our London office conveniently located just a stone's throw from Borough Station. We also welcome remote work from other cities. Office Options: Hybrid Travel Requirements: at times up to 80% Who We Are: Clearsulting is a global consulting company with the motivation to deliver positive change through digital finance. Our team consists of finance specialists that bring experience and technical capabilities across the spectrum of finance, including financial close, digital reporting, risk advisory, treasury and more. Clearsulting stands by its culture, shaped by our five Core Values: GRIT, Growth Mindset, Joy, Accountability, and Teamwork. Our unwavering dedication to these principles has garnered national recognition for our strong leadership, innovative approach, and outstanding workplace environment. What You'll Do: Provide leadership and direction for multiple projects, ensuring successful delivery through: Collaboration with project managers on work-plan creation, milestone tracking, risk management, status updates, change management, and communications. Actively managing project budgets, providing regular updates to clients. Monitoring project progress against scope, identifying deviations, and mitigating scope creep. Following change control procedures for scope adjustments. Monitoring and adjusting resource utilisation for project efficiency. Reporting project performance to Engagement Lead. Manage the financial aspects of consulting projects by: Overseeing invoicing and billing processes. Collaborating with Consulting, Commercial leaders, and Operations for revenue and cash flow management. Monitoring key financial metrics and addressing issues impacting revenue targets. Implementing strategies for revenue optimisation, including identifying up sell opportunities. Support client acquisition and commercial activities by: Driving strategy to enhance delivery and sales outcomes. Participating in the full sales cycle, drafting and reviewing Statements of Work (SOWs). Preparing and delivering presentations crucial for sales support. Provide guidance, support, and training to directors, managers, senior analysts, and analysts: Promote personal growth, succession planning, and upskilling. Define project team roles, responsibilities, and reporting structures. Encourage certifications and skill development relevant to the consulting field. Collaborate with other Consulting and Commercial Directors to achieve company objectives: Foster teamwork to meet overall targets. Build and nurture client relationships: Address escalations and identify additional service opportunities. Act as primary point of contact during project delivery. Understand client requirements and align project strategies accordingly. Monitor client satisfaction and promptly address concerns. Seek client feedback to improve service delivery. Possess expert understanding and execute activities related to Kyriba or similar digital finance technologies: Covering various modules, including implementation. Ensure compliance with internal policies and processes: Train team members on internal policies and workflows. Support understanding and compliance with guidelines. Embrace evolving responsibilities, demonstrating flexibility and a growth mindset. What You'll Bring: 8+ years of finance management consulting experience. Expert understanding of project methodologies and techniques. Proven track record in practice growth, revenue, and margin targets associated with technology implementation and finance transformation projects. Excellent written and verbal communication skills for executive audiences. Expertise in project management, including SDLC principles. Effective organisational skills to manage multiple priorities. Nice-to-Haves: Experience with System Development Lifecycle (SDLC) principles. Ability to develop executive-level presentations. Strong relationship-building skills with clients and colleagues. Willingness and ability to travel, potentially up to 80%. Eligibility to work in the United Kingdom. Bachelor's or Master's Degree in a relevant field of study. Benefits: We want to cultivate a thriving culture and company-and we know that your health and well-being matter. We offer a benefits package and perks for our team members that include: Medical, dental, and vision coverage Unlimited PTO Paid parental leave Retirement plans Flexible work environment Mobile phone reimbursement Access to mental health apps Life insurance coverage Excited about what we're doing but don't fit every requirement? No problem! At Clearsulting, we're forward-thinkers on a mission to redefine consulting excellence. We're all about diversity and inclusion, committed to assembling teams that mirror the world around us. So, if you're passionate about our mission, you could be the perfect fit for this role or another within our dynamic team. Don't hesitate to apply! Learn more about Clearsulting by visiting

About the role As Head of Training and Development, you ll collaboratively develop and embed high-quality training and development (T&D) systems and practices. Reporting to the Chief Executive Officer, this role leads our T&D strategy, delivering innovative solutions that empower our partners to navigate equity, diversity and inclusion (EDI) challenges, and change. This role is key in aligning T&D initiatives with our Theory of Change and organisational goals, fostering a culture of continuous learning. In this role, you will: Develop, drive and facilitate sector-leading in-person and virtual initiatives, to meet defined objectives in alignment with client objectives and LBTC s change methodology. Evaluate training effectiveness to keep LBTC T&D offerings relevant and impactful, and proactively identify impact, interventions, and changes needed. Collaborate develop and deliver the T&D Strategy ensuring T&D initiatives align with LBTC s business objectives and theory of change. Design and drive e-learning and digital solutions, including learning management systems Support and mentor the high-performing Associate Trainer team, fostering a culture of collaboration and professional growth while championing our organisational values. Key information Hours per week: 30 hours (0.8 FTE) Work pattern: To be agreed with candidate (we do not work Fridays!) Salary: £38,000 / £30,400 (0.8 FTE) Location: Hybrid remote (c60%), with in-person delivery and London-based company meetings / events (c40%) About you You are passionate about lifelong learning and dedicated to creating impactful development experiences to address inequalities impacting children. With a proven track record in leadership and direct practice roles in child welfare (e.g. social work, health, police), you bring strategic thinking, exceptional communication, and the ability to influence stakeholders at all levels, including executive and board. You have a strong understanding of child welfare and safeguarding systems, training and learning design, and quality assurance, enabling you to develop impactful solutions and deliver engaging content to diverse audiences. You are skilled in process improvement, excelling at translating our core frameworks of anti-racism, intersectionality, and systems thinking to effective and innovative initiatives that meet learning objectives and strategic EDI goals. You will also have: Strong facilitation skills, confidently delivering content to senior audiences. Resilience, personal impact, and a strategic mindset to handle complex challenges effectively. Strong tech skills to design, develop and facilitate robust, high-impact solutions. Read full job description attached. About us Laurelle Brown Training and Consultancy is an award-winning, leading consultancy empowering child welfare organisations to create fair and inclusive systems where every child has the chance to succeed. We work with leaders and teams to make equity, diversity, and inclusion (EDI) a reality. We deliver tailored solutions across learning and development, operating models, strategic transformation, and organisational culture. Our services equip systems with practical tools, clear strategies, and the confidence to lead bold and sustainable change. If you want to know more about us, search Laurelle Brown Training and Consultancy on LinkedIn. What we offer Join us in achieving extraordinary results for our clients, and we ll invest in you. We provide a supportive and dynamic environment that encourages your best work, along with ample opportunities to grow and build a rewarding career across our diverse areas of expertise. Recruitment process We break it up into 3 stages: 1. A virtual panel interview where you will discuss your experience and skills with our CEO and Head of Business Operations. 2. A skill-based task to complete and present at an in-person panel interview (1 week to prepare). 3. An in-person panel interview where you have opportunity to demonstrate your training/facilitation skills to our CEO and partners (London). DEADLINE FOR APPLICATIONS: 9am, Monday 20th January 2024. A substantial proportion of our work focuses on racism, marginalisation and discrimination and as such we welcome applications from those with personal experience of these issues, and who are typically underrepresented in leadership roles. This includes individuals who identify as racially minoritised or from a Black and minoritised ethnic background. TO APPLY: Candidates must submit a CV and cover letter of no more than four A4 pages (size 12 font), explaining: Why they have applied for the role What skills will enable them to succeed at LBTC How their professional and/or personal experience makes them the person for the role Applications submitted without both a CV and cover letter will not be accepted.

Job Purpose and Background With the successful launch of CDP's new digital disclosure platform and the expansion of our technological capabilities, ensuring we have robust and dependable security infrastructure and practices that protect the data of our disclosers, and wider ecosystem, is essential to CDP's long-term future. We are now embarking on an effort to build a new in-house Cybersecurity team, beginning with the Head of Infrastructure & Security who will be responsible for leading the team, including developing and delivering a global security roadmap, encompassing infrastructure, tooling, policies, procedures, certifications, and training. This is an exciting greenfield opportunity to build and shape a new Security function, leveraging the latest Azure technologies, with a vision of attaining ISO27001 certification in the near-future. About CDP CDP is a not-for-profit charity that runs the global disclosure system for investors, companies, cities, states and regions to manage their environmental impacts. The world's economy looks to CDP as the gold standard of environmental reporting with the richest and most comprehensive dataset on corporate and city action. In 2021 we launched our new five-year strategy: Accelerating the Rate of Change - find out more here . Visit or follow to find out more. Key responsibilities include: Leadership responsibilities: Create and oversee the organization's overall cyber security strategy and positioning, as well as partnering with other senior stakeholders to contribute to the wider IT strategic planning. Lead, develop and enable the Cyber Security team. Design and implement awareness training and other approaches to ensure security is understood and embedded across the business at all levels. Technical responsibilities: Deliver security projects and initiatives through both strategic guidance and hands-on implementation. Collaborate with software development teams to embed security best practices. Implement and manage Azure and M365 security resources (Azure Firewall, NSG, Web Application Firewall, Front Door, EntraID, B2C, MFA). Design and build cloud-based infrastructure with a strong focus on cyber security optimization. Develop and maintain comprehensive security policies and standards. Maintain our CyberEssentials certification and drive our security maturity towards future ISO27001 certification. Manage our 3rd Party due-diligence process, assessing vendors and responding to customer security questionnaires. Maintain robust role-based access control, ensuring all personnel have IT access limited to their need and role within the organisation. Monitor and guide the IT Operations team to cultivate a sense of security awareness, including continuous education and improvement. Manage the end-to-end penetration testing and remediation activities across CDP. Tech-stack: Azure Sentinel, Azure Log Analytics, Azure Defender and Azure Defender For Cloud, AppCheck, Azure Security, Microsoft Intune, Forcepoint, Cisco Meraki. You will bring the following: Demonstrates competence and enthusiasm leading and managing a cybersecurity team, as well as strong technical expertise. Excellent interpersonal and client-handling skills, with the ability to manage expectations and simplify detail to key principles and decisions. Excellent written, verbal and presentation skills in English to properly articulate complicated security requirements to management, key partners and other stakeholders. A positive approach with a high level of self-motivation and drive, committed to achieving high standards, even with challenging deadlines. Previous experience developing cybersecurity roadmaps and strategies, defining requirements, with consideration of leveraging cloud as a delivery platform. Extensive exposure and working experience applying cyber security practices to cloud technologies (Azure advantageous). Deep understanding of application security and collaboration with development teams. In-depth knowledge of Information Security standards (including but not limited to Cyber Essentials, Cyber Essentials Plus, ISO27001). Deep understanding of IT Service Management principles (ITIL). Excellent knowledge of OWASP. Ability to stay ahead of emerging technology trends (ie cloud and SaaS) and industry developments. Preferable: Knowledge of infrastructure monitoring/logging, performance and capacity management, automation, and application toolchain (CI/CD) is an advantage. CISSP certified. Salary and benefits: Competitive NGO salary and 8% Company Pension Program. 30 days annual holidays (with purchased leave options). Flexible working hours (with option to take flex-days). Up to 6 months remote work anywhere in the world. Paid sabbaticals, enhanced maternity/paternity/adoption leave. Office offering prayer room and breastfeeding facilities. Before you apply: We'll only use the information you provide to process your application. For more details on how we use your information, see our applicant's privacy notice . By uploading your CV and covering letter, you are permitting CDP to use the information you have provided for recruitment purposes. How to apply: Please upload your CV in the application form.

We are a small but passionate development agency and consultancy focused on delivering meaningful projects in the health and wellbeing space. We pride ourselves on creating impactful digital solutions that make a real difference in people's lives. As we grow, we're looking for a Head of Engineering to lead our technical team, drive innovation, and help us continue delivering high-quality, purpose-driven work. Formed and funded in 2013 by a team of experienced digital industry experts, Fat Fish has built a portfolio of high quality products for clients as well as generating its own intellectual property. Recent clients include: CardMedic, a medical communication platform formed out of the pandemic and initially used to help doctors wearing PPE communicate with patients in hospitals. Welldoing the UK's leading matching service for therapists, counsellors and coaches Animor, a pet tech startup building a membership community for a nation of pet owners. Carradale Futures offers a range of digital services to transform digital health care. About the Role As our Head of Engineering, you will be the technical leader of our team, wearing multiple hats to ensure our projects are delivered to the highest standards. You'll mentor our developers, help streamline our processes, and work closely with the management team to identify emerging technology trends that can enhance our offerings. This role also involves supporting the technical sales process by providing expertise that helps us secure new projects. If you're passionate about health and wellbeing, enjoy working in a close-knit team, and are ready to take on a role where you can make a tangible impact, we'd love to hear from you. Key Responsibilities Lead & Mentor: Guide and develop our engineering team, fostering a positive, inclusive, and innovative culture. Project Delivery: Collaborate with our project manager to ensure projects are delivered on time, within scope, and to the highest quality standards. Strategic Innovation: Work with the management team to identify and implement emerging technology trends relevant to our sector. Technical Sales Support: Assist in the technical aspects of the sales process, including creating proposals and presentations for potential clients. Operational Excellence: Implement and optimize processes to ensure our engineering team operates efficiently and effectively. What We're Looking For Technical Expertise: Proven experience in software development and leading engineering teams. Experience in the health and wellbeing sector is a plus. Leadership Skills: A strong leader who can mentor and inspire a small, dynamic team. Project Management: Experience working closely with project managers to deliver successful projects, preferably with agile methodologies. Strategic Thinker: Ability to identify and integrate emerging technologies that align with our mission. Sales Savvy: Experience supporting technical sales efforts, including proposal creation and client presentations. Cultural Fit: A passion for purpose-driven work, adaptability, collaboration, and a drive for innovation. What We Offer Impactful Work: Be part of a team that's making a difference in the health and wellbeing space. Collaborative Environment: Work closely with a small, supportive team where your contributions are valued. Career Growth: Take on a leadership role with opportunities to grow as we expand. Flexibility: Enjoy the benefits of a remote-first working environment with the flexibility to manage your work-life balance. How To Apply If you're excited about the opportunity to lead our engineering team and contribute to projects that truly matter, please send your CV and a cover letter outlining your experience and why you're the perfect fit for this role to . Join us in our mission to create technology that improves lives. We can't wait to meet you!

Are you an accomplished Product Designer who is ready to step up and lead design across the entire experience of a venture-backed consumer product? If the idea of joining a company that's solving a rarely discussed problem that has a hugely detrimental impact on billions of people's lives across the globe, gets you going, our Head of Design role might be for you. We've already helped more than 650k men in their journey to improving their sexual wellbeing. And now, we're working on the intersection of AI and Psychology to create the world's first AI sex and relationship therapist - for men. Here is a flavor . The perfect person will have experience with early-stage products in direct-to-consumer companies. You'll be a hands-on designer who loves your craft and being an individual contributor. Yes, you want to build an amazing design function and grow a world-class design team, but you are excited about the challenge of creating the foundations and defining what good looks, with one junior designer and some freelance support over the next 12 months. You're a natural leader and see the big picture, relish engaging with strategy and breaking down big complex user problems into manageable deliverables that move business metrics. Before we talk about our product and mission, let's be clear that although we're tackling men's sexual problems right now, you don't need to be a guy to apply. We want to hear from candidates of all genders. We believe that the best solutions for changing sexual wellbeing can come from anywhere and will benefit everyone. At Mojo, building the first sexually intelligent generation. Sexual problems can be embarrassing, we've been there. That's why we're changing the narrative around issues in the bedroom. We believe that good sex starts in your head, so we're not here to push pills or offer quick fixes to the 50% of Millennials and Gen Z who now suffer with psychological issues in the bedroom. Nope, hyper-personalised AI Therapists are created by the world's best sexual wellbeing specialists to help our members lead thriving and healthy relationships. We are looking for someone who is excited to be part of that. We've had crazy global growth, with over 600,000 members in 150 countries and counting. We're backed by Europe's top VC firms , and you might even have seen us on the front cover of the Sunday Times. The Role You'll work closely with the founders, report to our Product Director, and take ownership of design at Mojo. We want you to make the company famous for its user-centered design and win the app awards. We are an app-first experience and your designs will have a profound human impact across the world. We are operating in a space that has been cursed with spammy erection medication emails and smutty service station urinal ads. This is an opportunity for a solid UX designer who has exceptional UI skills to differentiate us and change the narrative in this space. As we are an early-stage start-up, there is room for you to have a huge impact on the future of the company and a large amount of autonomy to shape the design function and get stuck in. You should be comfortable adapting your role and responsibilities as the company grows. We expect this might consist of: Create designs that solve user problems working closely with our Science Lead and Head of content to drive therapeutic change. Regularly conduct user research and iterate on your initial prototypes. Lead design across the business from brand guidelines the whole way through the app. Take ownership of our design system and co-create it with our engineers. Create a solid delivery process working collaboratively with our engineers. Manage and mentor our Junior Product Designer. Be a thought leader in the space, champion design at Mojo in the outside world. Run design workshops that produce solid creative ideas and experiments for learning. We are building a team of people that have real ownership over the business. To be successful here, you should be willing to roll your sleeves up and get your hands dirty on anything that will help the business be more successful. You are: Someone who's worked at Lead Design level. Experienced in direct-to-consumer digital products. A hands-on designer who loves their craft and relishes working as an IC. A great communicator who enjoys mentorship and management. An outstanding UX designer with a beautiful consumer-facing portfolio. Comfortable working with quantitative and qualitative data. Organized and able to give structure, create alignment, and prioritise. Comfortable building, owning, maintaining, and evolving design systems. Compassion, empathy, understanding, or interest in mental health. Ability to keep up-to-date with the latest tools and trends. Benefits: £90k-110k salary, with chunky seed round equity package. Private health, optical, audiological, and dental insurance with Vitality Health. Hybrid working, 3 days in and 2 days out, with great offices in Old Street. Three remote working fortnights a year (read more in our handbook). 37 days off (inc 28 holidays, 8 bank holidays, 1 volunteering). Parental leave for primary and secondary caregivers. £500 personal wellbeing budget. Unlimited professional development allowance. A £100 budget for noise-cancelling headphone to help with deep work. Cycle to work scheme and Santander Cycles membership. If you want to learn more about how we work check out our Employee Handbook . We want to build a diverse team with different backgrounds, outlooks and experiences. If you need any adjustments or support when you're applying, no worries. Just let us know at .

SIMPLE is a successful mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth. It offers judgment-free, gentle guidance toward balanced nutrition, a healthy relationship with food, and ultimately, improved health and well-being. Built with flexibility and convenience in mind, the app is a safe and supportive space to get actionable feedback, learn, and increase confidence. SIMPLE's method is shaped by a global team of nutrition, behavior change, digital health, and medical experts. The journey is enhanced through Avo, a personal wellness assistant within the app that provides timely suggestions and real-time answers. With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace - and stick to - new healthy habits. To learn more, visit simple.life . We believe that research is the foundation of understanding and meeting our users' needs, and we're looking for a UX Research lead to lead this function across our business. The role: As the lead researcher, you will be responsible for leading the research function at Simple, driving insights that influence critical business decisions across product development, growth marketing, and overall strategy. This is a highly cross-functional role that will help democratize research across the entire company, ensuring that data and insights are fully integrated into every decision-making process. Key responsibilities Proactively Understand Current and Future Customers: You will lead initiatives to gather deep insights into both current customer behaviors and future customer needs. Your research will ensure the business stays ahead of evolving trends by providing valuable, data-driven insights that shape product strategy, marketing, and growth efforts. Democratize Research Across the Business: One of your key goals will be to make research accessible across all teams, fostering a culture of data-driven decision-making. You will empower cross-functional teams, including product, growth, and marketing, to use research effectively in their respective areas, ensuring all decisions are rooted in a solid understanding of customer insights. Ensure Speed and Quality in Research Delivery: You will be responsible for maintaining high standards in both the speed and quality of research. Implement processes to ensure that research outputs are delivered in a timely manner while maintaining the rigor necessary to produce meaningful and actionable insights. Identify Trends and Evaluate the Impact of Decisions: You will lead research initiatives that assess how past decisions have impacted the business and evaluate future trends in the health and wellness space. Your work will inform strategic choices that drive long-term success, ensuring the business stays at the forefront of industry developments. Lead and Manage the Research Team: As research lead, you will oversee the research team's roadmap and manage projects from concept to completion. You will lead the team, ensuring alignment with company objectives, and mentor team members to help them grow and excel in their roles. Analyze Key Metrics (NPS, CSAT, etc.) You will oversee the analysis of key customer satisfaction metrics, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT), and introduce new metrics as needed along with the product team. Requirements 5+ years of experience leading research teams, with a proven track record of driving cross-functional research initiatives in digital health, AI, consumer technology, or related fields. Strong expertise in both qualitative and quantitative research methods, with a focus on behavior change, user experience, and personalized interventions. Experience working with product, marketing, and growth teams to turn research insights into actionable strategies that drive both user retention and acquisition. Demonstrated success in translating research into impactful decisions that improve user engagement, product outcomes, and business growth. Familiarity with AI, machine learning, and digital health technologies, especially in the context of personalized user experiences and behavior change. Why SIMPLE? Work on a product that improves lives Join a team at the cutting edge of AI and health Enjoy Mediterranean living in Limassol Competitive compensation and growth opportunities Ready to design the future of AI-powered health? Apply now and let's create something extraordinary together! Application review process: CV Review HR Screening Hiring manager Interview Take Home Research Task Cultural Fit Interview Perks and benefits: Open-minded teams, a welcoming and inclusive company culture, plus the opportunity to make a real difference with a game-changing health tech product; Remote or hybrid work opportunities; The equipment whatever you need to be happy and productive; A premium SIMPLE subscription; 21 days annual leave, plus bank holidays (those observed where you live); Support to learn English, should you need (or want) to; Flexible hours. We focus on your results, not how long you spend at your desk.

MOO set out to shake up the world of print back in 2006. And we've come a long way since. Today we're a 400 + strong team (we're thinking of getting matching jackets) who create print and digital products for companies of all sizes - from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair. Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you'll find us in Boston, MA, as well as East Providence, RI and Denver, CO. We're making new and exciting things - and we could really do with your help. As a Senior PM working within the Ecommerce Product team at MOO, you will be accountable for understanding and balancing the needs of the user and business at the top of the funnel. With a particular focus on growing the amount of quality sessions funnelling through the landing and website pages, and then handing over to the customisation Product - where users upload their artwork and design their physical products. You'll need to consider how users arrive at the site, as well as the complexities in customising and purchasing our products further downstream - ensuring that a seamless experience is provided to our users. To do this effectively, a great understanding of the end to end experience is needed, and a highly collaborative working style is essential to ensure that across the ecommerce experience there's alignment across Product, UXD, and Engineering. Our Product team is growing, and this role will be accountable for leading a cross functional team on defining Product outcomes, driving strategic prioritisation, testing and building our technical platforms, based on our strategy. You will work closely with the Head of Product on the future direction of the platforms - and ultimately of MOO. There is a real mix of greenfield technology, continuous delivery, and customer facing discovery work to drive. But most importantly, it is about our fabulous internal and external customers. Responsibilities You'll be a strategic leader, responsible for defining and executing product initiatives within the ecommerce space, creating impactful product value propositions for both B2B and B2C markets. The role involves developing and communicating long-term strategies that reflect evolving market trends and innovations, while also ensuring short-term delivery objectives are met. Key responsibilities include defining and aligning the product vision, managing your Products roadmaps, and planning cross-functional initiatives to achieve quarterly and yearly goals. This role requires strong collaboration with cross-functional teams, including designers, developers, and key stakeholders, to ensure the successful execution of product launches and ongoing iterations. You'll take ownership of the product discovery process, ensuring hypotheses are tested and decisions are driven by robust data insights. Leading user research and ensuring a customer-centric approach are crucial, with a focus on balancing quantitative and qualitative insights to shape product development. The successful candidate will be responsible for setting clear KPIs, creating performance dashboards, and driving the team to meet targets, while fostering a culture of agility and flexibility. They will be adept at managing iterative development processes, leading teams through pivots and changes, and ensuring that delivery remains aligned with both the product strategy and the wider business objectives. Key skills include a deep understanding of ecommerce platforms, order management systems, and site merchandising, alongside expertise in user experience, design principles, and data analytics. The ability to transform data into actionable insights and effectively communicate these insights to inspire and align teams is essential. Experience working in cross-functional, agile teams and strong stakeholder management skills are vital to success in this role. The ideal candidate will possess a strong background in both B2B and B2C ecommerce, using their expertise to ensure optimal product-market fit and drive business growth. A highly motivated self-starter, you will be capable of managing competing priorities and thriving in a dynamic, fast-paced environment. About You We're looking for someone who has a genuine passion for Product Management. You enjoy dissecting processes, putting ideas back together, identifying challenges, and engaging in constructive discussions about features. Complex product challenges intrigue you, and you're always on the lookout for elegant, simple solutions. With an agile mindset, you thrive on learning and adapting, recognising when to pivot based on fresh insights. You're committed to quality and meticulous in both written and numerical details. Technically skilled, you have a solid record of successful delivery in technical roles. You can effectively translate complex technical capabilities and constraints into clear, accessible language, guiding and enhancing technical improvements along the way. You're adept at balancing an understanding of both customer needs and technical architecture, enabling you to track key metrics and ensure products meet critical service standards. Customer focus is at the core of your work. Actionable insights drive you, and you prioritize user research, actively seeking ways to understand your users better and address real customer needs. Positive and empathetic, you approach challenges with patience and a user-centred perspective. You enjoy building and strategising, and an ideal week for you might include user story mapping, diving into data for insights, collaborating with stakeholders to optimise and innovate, reviewing and approving stories, and celebrating team achievements. You're comfortable discussing data flows, collaborating with architects and engineers on technical limitations, working with Designers and Researchers on discovery, and you have an intuitive sense for recognising issues early on. Self-motivation is key to your success. Driven by a desire to deliver excellence, you continuously look for ways to enhance the customer experience. You work well independently, with minimal supervision, and proactively push forward to create meaningful outcomes for both internal and external customers. Nice To Haves Working with strategic 3rd party partners, suppliers and SaaS solutions. Familiarity with merchants' technology stacks - ecommerce platforms, payment gateways or order management systems Experience of contract negotiation and vendor selection What's it like to work at MOO? MOO's the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success - while also recognising the importance of a healthy work/life balance. That's why we offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, MOO's share option scheme, and paid parental leave. We'll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program. Diversity Statement We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn't discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class. As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we'd like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won't in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.

B2B Growth Lead Marketing Flow Neuroscience Hybrid Remote - 1 day per week in London office (office currently in Battersea Power Station) About Flow Flow Neuroscience has developed a new, highly scalable depression treatment that has the potential to completely change the way the world treats mental health. Our headset is already being used by 5 NHS trusts, over 200 private clinics and 25k users. The data from these users, our own clinical trial, and extensive research in the scientific literature indicates that 57% of people that use Flow will be depression-free, and over two thirds will have an improvement in their symptoms. We're backed by leading VCs (Khosla Ventures) and have raised over $20m to date. About the role The goal of Flow's B2B business is to integrate Flow into clinical treatment pathways. This means clinicians (psychiatrists, psychologists etc.) recommending Flow to their patients who have depression We know two things with good confidence: 1. Once clinicians see Flow's data, they are intrigued and often want to test the treatment 2. Once they test the treatment and see first-hand what Flow can do for their patients, they quickly integrate Flow into their treatment offering We don't yet know with confidence how to find and bring clinicians into the funnel. Your role is to set up and run a robust testing backlog, to establish scalable marketing channels that enable Flow to get its data and product in front of thousands of clinicians across Europe. We haven't solved this problem yet, which means we can't be sure what channel expertise we will need, so we're looking for a growth generalist. We suspect email and content are important, but it's up to you to find out. This job will excite you if you care more about the problem than the solution. Requirements -4+ years working in a Growth role in a fast paced environment -Data-led. You must be led by the data and used to working with CAC and LTV metrics -Experience owning the end-to-end creation, execution and management of testing campaigns, and rolling these out when they are successful across a variety a touchpoints (we don't care which ones, as long as you can demonstrate they were effective - e.g. Digital, OOH, events, conferences, flyering, Direct Mail) -A lifelong learning attitude with a continuous eye on development and improvement -Experience using analytics tooling (GA is a mandatory, Amplitude is nice to have and AB testing to measure the impact of your work What we can offer -Flexible working hours - we measure performance based on delivery, not on facetime -Remote/hybrid working - ideally coming into the office in London 1 day a week -Be part of a high growth start up at its early stage -Share options in Flow

About Us With Unbiased, you can manage all of life's biggest decisions in one place. Find the experts to support you at every step, see what's on the horizon, plan ahead and be ready for the unexpected. We are helping to revolutionise how people make the biggest decisions in their life, so they can ensure they are making the right plans for their future. We have a talented team who share our vision and know that to be the best at what we do, we need to be relentless about progress. We are a team of doers who move quickly, collaborate and learn from our mistakes. We're enjoying this exciting journey we are on - we are helping people and shaping a growing business at the same time. About the role As the Head of B2B Marketing at Unbiased, you will play a crucial role in driving revenue and increasing brand awareness among prospects in both the UK and the US markets. Your primary responsibilities will include strategising, planning, and executing marketing activities across various channels, such as paid media, CRM, and in-person events like breakfasts and roundtables. Additionally, you will be responsible for leading and managing a team of two direct reports. In a nutshell, you'll be responsible for Revenue: Delivering the revenue number with Sales and Account Management - MQL's are nice but pipeline creation and hitting budget is what we're measured on. How do marketing efforts impact this - TOFL, MOFL, BOFL and how do we impact these areas. Establish key performance indicators (KPIs) and metrics to measure the success and impact of marketing initiatives. Marketing Strategy and Planning: Developing and executing comprehensive marketing strategies to drive pipeline creation and increase brand awareness in the UK and US markets. Developing growth plans for existing customers. Collaborating with the Chief Marketing Officer, Chief Revenue Officer, and other stakeholders to align B2B marketing initiatives with the overall company objectives. Multichannel Campaign Execution: Oversee and manage the execution of marketing activities across various channels, including paid media campaigns, CRM initiatives, and in-person events. Ensure campaigns are effective, on-brand, and aligned with agreed ICP's and personas. Team Leadership and Management: Lead and mentor a team of two direct reports, providing guidance, coaching, and professional development opportunities. Foster a collaborative and high-performance culture within the team, encouraging creativity and innovation. Reporting Structure: You will report directly to the Chief Marketing Officer (CMO) for strategic alignment of the revenue goal of the organisation. Additionally, you will have a dotted line report into the Chief Revenue Officer (CRO) to ensure alignment with other commercial teams. To succeed, you'll need Proven experience in B2B marketing, preferably within the financial services industry. Strong understanding of marketing strategies, digital platforms, and customer segmentation. Startup or scale-up experience with hands-on delivery - this is not an ivory tower role. Demonstrated leadership skills and experience in managing teams. Excellent analytical and problem-solving abilities. Effective communication and stakeholder management skills. Our Shared Values At Unbiased, we have set of values that underpin the work that we do, we hope you'll share these too! Be relentless about progress - working at pace to solve problems, navigate around blockers and prioritising company OKR's. Own it and get it done - taking ownership of your projects, involving the right people at the right time and making meaningful contributions. Share and seek input - proactive in seeking and acting upon feedback. Being open, sharing knowledge, and proactively communicating. Enjoy the journey - Ensuring cross-team collaboration and proactively celebrating achievements of your peers. How we'll take care of you Brilliant Pension Contributions: We go above and beyond when it comes to helping you to save for your future. Investment in your Development: Alongside in-house training, you'll be allocated a generous yearly allowance to invest in your career development. Investment in your Wellbeing: Your wellbeing is a top priority for us, and you'll benefit from an annual wellbeing allowance. On top of this, we have arranged for Private Medical Insurance for extra peace of mind. Social Events: We're a social bunch so you can expect plenty of activities based in and around our vibrant office in the heart of Farringdon. The Usual Benefits Holiday: you'll be allocated plenty of holiday to ensure that you have enough time to recharge; work-life balance is super important to us here (you'll also have your birthday off as paid annual leave!). Flexible working: we'll work with you to find the balance of office-based work and remote working. Private Medical Insurance Life insurance Cycle to work scheme Equal Opportunity The best ideas are often the least expected and require new ways of thinking; that's why our teams at Unbiased are made up of a broad range of talented people. We are proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.

As a Principal Machine Learning Engineer for Qodea, Europe's largest dedicated Google Cloud partner, you will lead the design and delivery of Machine Learning solutions for clients in addition to performing line management duties for a team of ML Engineers and Data Scientists. You'll report into the Head of Data & AI. You'll develop and deploy innovative machine learning models and AI solutions on Google Cloud using frameworks such as TensorFlow, scikit-learn, and torch. You'll use your hands-on experience of developing, training, and deploying AI models to help customers activate their data. You'll draw upon your technical expertise and track record of delivery to have positive and meaningful engagements with customers, to help them understand what's achievable with Google Cloud products and services. You'll be able to communicate concepts to both technical and non-technical audiences. Your solution designs will always consider the customers' requirements, and will be scalable and supportable. You'll always be open to exploring new technologies in this fast-moving field and will foster an innovative and creative mindset among the wider ML Team. Your Line Management duties will consist of regularly engaging with your team members, enabling their professional development and being a consistent source of encouragement and support during their time with the organisation. You'll also foster a positive and collaborative environment within the Machine Learning team through remote and in-person meetups, social events, and knowledge-sharing activities. Responsibilities: Lead discussions with clients to understand their business problems, work with your team to design technical solutions using machine learning models. Develop and deploy machine learning models on Google Cloud. Use version control and agile working practices. Stay up-to-date with the latest developments in machine learning and bring new ideas to the team. Minimum Requirements: Experience as a technical lead on technical projects, ideally involving a public cloud provider. Experience with cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP). Strong grasp of statistics and probability fundamentals. Solid understanding of machine learning algorithms for supervised and unsupervised learning. Hands-on experience training, deploying, and optimizing ML models. Strong Python and SQL skills. Experience with Cloud ML tools. Collaborative, proactive, logical, methodical, and attentive to detail. Passion for machine learning and demonstrating your ability to keep updated on the latest advancements in the industry. About Qodea Qodea (formally Appsbroker CTS) is the largest Google Cloud-only digital consultancy in Europe. Our name marks the culmination of a journey which began with the merger of Appsbroker and CTS in 2023. Combining the words 'code' and 'idea', our name embodies the essence of who we are and what we do; providing tried and trusted digital solutions, whilst helping our clients look to the future and innovate. As a purpose-driven, certified B Corp, we strive to be great to work with and great to work for. We're lucky to have some fantastic household names as customers, and fantastic colleagues delivering the ideas, technologies, and impacts that matter. With offices across Europe, you'll be joining a dynamic team of talented but down-to-earth experts, with a presence across the UK, the Netherlands, Romania, and Belgium. By joining forces, both companies bring over 15 years of Google Cloud experience under one roof, with over 420+ Google certifications, a list of brilliant enterprise customers, incredibly talented people, and multiple industry awards - meaning we can be trusted to deliver. Benefits: 36 days off each year including Bank Holidays (and your birthday off). Private healthcare scheme. Company pension. Flexible working culture. Work from Anywhere policy (up to 90 days per year). 10 paid Learning Days each year in addition to annual leave. Company events - opportunities to meet colleagues you don't see every day. Regular opportunities for industry recognised training and certifications. Learning and development opportunities. Opportunities to develop within a fast-growing tech business with ambitious growth and impact goals. Location: This role can be either fully remote or hybrid based depending on your preference. We have offices in London, Swindon, Manchester, and Edinburgh which you can choose to work from as often as you like. There is no mandatory office working, but you might be expected to travel to offices or customer sites for specific meetings or events. Diversity and Inclusion Statement At Qodea, we look after each other in an environment where everyone can work together to achieve great things. We're proud of our people-first culture that welcomes individuals from all backgrounds. Our commitment to diversity and inclusion creates a dynamic community, unlocks innovation and great ideas, and unites us around a common purpose - and we look for talented people to join us who share these values.

You will need to login before you can apply for a job. Sector: Travel and Tourism Role: Senior Manager Contract Type: Permanent Hours: Full Time Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated, and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. Head of Branded Content Expedia Group's Media Studio is an in-house agency serving the creative needs of our commercial Partners - creating bespoke content, advertising, social and PR campaigns to run across our media network, and beyond. We are seeking a Head of Branded Content to lead on the development and creative direction of branded campaigns and pitches - working alongside a talented team of other Creatives, Strategists, and Producers. Make an impact! You'll be experienced in creating compelling, contemporary narratives that match our brand tone of voice, whilst also delivering against Partner brand and commercial objectives and engaging hard-to-reach global audiences. As Head of Branded Content, you will work closely with the Head of Creative and Head of Integrated Production to focus on developing video formats; from short form content to engage audiences on social media to longer form films. This role will focus on: Creative Leadership & Direction: Develop and oversee the creative direction of video campaigns, ensuring alignment with overall brand vision and strategic objectives. Collaborate with the Head of Creative to conceptualize and pitch innovative ideas for video campaigns. Collaborate with the Head of Integrated Production to ensure productions are executed at the highest level. Take responsibility for driving the creative standard across multiple campaigns, simultaneously - overseeing projects from start to finish, keeping to deadlines and keeping key Media Studio team members informed of their status. Develop comprehensive video content strategies and concepts that are creatively exciting, based on our brands' value propositions and positioning. Oversee the artistic and creative direction of campaigns, ensuring that visual and film elements align with your overall creative vision and relevant brand guidelines. Conceptualisation: Collaborate with Creatives and Strategists to develop conceptual advertising & branded content that aligns with both Expedia and our Partner's brand and marketing objectives. Champion excellence in the execution of 360 degree campaign assets, working with colleagues and external vendors to ensure that your creative vision is realized to the highest possible standard. Collaboration: Work closely with cross-functional, internal and external stakeholders (including Designers, Editors, and Producers as well as Expedia Group Brand Marketing + Content teams), encouraging feedback to refine concepts and ensure efficient campaign delivery. Collaborate with Media studio colleagues, generating ideas across all media types - researching and writing compelling treatments to support advertising and creative strategies through the development and production of video content. Production Oversight: Lead the end-to-end creative process for video campaigns, from ideation and scripting, to production and post-production. Partner with the Integrated Production team, working with producers and project managers to establish timelines, budgets, and resource allocation for various projects. Develop, and when necessary working with external vendors approve, scripts, storyboards, and edits, ensuring alignment with creative objectives. Provide clear creative direction and constructive feedback throughout all stages in production. Generate best in class creative ideas and best practice delivery through strong narratives and video production from pre-production through to delivery. Support the management of key relationships with production companies, video partners, channels, and distribution partners to evaluate, co-develop and pitch ideas for Video. Experience and qualifications: 8-10 years + of experience in short and long-form content development and video production- within a production company or creative agency. Bachelor's degree in TV, Film and Production, Advertising, Creative Advertising or related field. A skilled storyteller across video formats with the ability to understand and engage across multiple audiences. A brilliant communicator who is adaptable to change and is an efficient trouble-shooter. You have an eye for design with an awareness of current trends and popular culture. Fluency with PowerPoint (or equivalent) and the ability to build and present decks that effectively sell creative ideas. Passionate about travel and eager to inspire others. Original thinker & creative connector - continuously seeking & sharing fresh inspiration to drive the team's creative output forward. Ability to balance creative vision with business objectives. Collaborative team player with a positive attitude. Self-motivated and pro-active, with a willingness to learn and grow. Proficiency in digital marketing and social media platforms. Detail-oriented with the ability to manage multiple projects simultaneously in a fast-paced environment. Excellent organizational and time-management skills. Accommodation requests: If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert , and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. Company Who we are We are travelers and technologists. We work across time zones, hemispheres, cultures, and languages. We thrive on breaking things down and building them back up again until they're even better. We know travel can be hard. But we also know it's worth it every time. And because we believe travel is a force for good, we take our roles seriously. We're here to build great products and create connections that truly bring good into the world. Accommodations and adjustments We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form. We're a diverse company, that feels like a community When you join Expedia Group you become part of a global network of passionate travelers and technologists. Everyone is welcome here, and we take purposeful steps to create and nurture a diverse, open culture. We find meaning in the work we do: together, we can broaden horizons, strengthen connections, and bridge divides. We're a truly global company, with offices on almost every continent. Our hybrid working policy empowers our employees to enjoy the benefits of remote working while staying connected to their colleagues. No matter where you are - or where you dream of being - we've got opportunities for you to explore. Our industry-leading benefits package enables you to create a fulfilling career while staying healthy, happy, and well. Create a job alert and receive personalized job recommendations straight to your inbox.

Operations Director, East London Business Alliance JOB DESCRIPTION Terms & Conditions Job Title: Operation Director Reports to: Chief Executive Officer (CEO) Direct reports: Head of Programmes x 4 Salary: £60k - £70K negotiable Hours: 35 hours per week, some evening work is required. Annual Leave: 28 days per annum plus 8 public holidays. Additional leave accrues after 3, 5 and 10 years of service. Location: East London Business Alliance, 3rd Floor, City Reach, 5 Greenwich View Place, London E14 9NN ELBA operates on a hybrid flexible working basis, where staff work both in-office and remotely throughout each week. The specific distribution of days in-office and remote work may vary depending on activities and events. About ELBA ELBA's mission is to bridge the gap between businesses and communities to drive social change and create opportunities for all. The organisation is dedicated to tackling the systemic issues of social mobility, poverty, and inequality, particularly in East London and surrounding areas. ELBA achieves this by mobilising the resources, skills, and expertise of the business sector to support over 36,000 beneficiaries each year. At the core of ELBA's mission is the belief that everyone deserves the chance to thrive, regardless of their background or circumstances. By fostering partnerships between businesses and communities, ELBA aims to create sustainable change, improve access to services, education and employment, and build stronger, more inclusive communities. Through its programmes and interventions, ELBA works to ensure that economic growth benefits everyone and that barriers to opportunity are dismantled. Each year, over 100 corporations and regional stakeholders channel their efforts, volunteers, resources, and social impact strategies through ELBA to achieve meaningful impact. The organisation is widely trusted and recognised for designing, managing, and measuring award-winning corporate-community investment partnerships. ELBA collaborates with leading organisations across financial services, law, insurance, professional services, real estate, and technology as well as with local charities, schools, universities, the NHS, and local authorities. Job Purpose The Operations Director is a strategic leader responsible for overseeing ELBA's operational functions to maximise community impact and strengthen corporate partnerships. This role is pivotal in ensuring that programme teams are empowered, supported, and held accountable for achieving their objectives. The Operations Director will work closely with the CEO and Partnership Directors to sustain ELBA's position as a leader in Employee Supported Volunteering (ESV), social mobility, and place-based initiatives. Working for ELBA As well as a competitive salary we have a generous annual leave entitlement that increases with length of service; life assurance; 5% employer pension contribution; BUPA health cash plan; enhanced maternity and paternity pay; an active wellbeing and equalities programme led by staff; a varied and busy learning and development schedule; bicycle purchase scheme; and an Employee Assistance Helpline. In our staff survey our people tell us they love the interaction with active and caring colleagues; the worthwhile nature of our work; and great agency in how they deliver their objectives. ELBA is a very diverse organisation, representative of the community we serve in East London. Key Responsibilities: Leadership and Team Management: Oversee Heads of Programmes, fostering a culture of collaboration, accountability, and innovation; provide resources, support, and professional development to ensure teams meet objectives. Operational Strategy: Develop and improve systems, processes, and KPIs aligned with strategic goals; champion Salesforce adoption and digital transformation. Cross-Functional Collaboration: Enhance internal efficiencies, reduce silos, and align operational and programme activities with community and corporate needs. Impact Measurement: Strengthen impact reporting frameworks, promote data-driven programme management, and ensure transparent reporting on partnerships. Resource Management: Oversee budget planning and resource allocation; ensure financial efficiency and support programme delivery. Compliance and Risk: Ensure compliance with regulations, develop risk management processes, and conduct regular operational audits. Sector Leadership: Support ELBA's leadership in ESV, social mobility, and community impact by staying ahead of sector trends and driving operational excellence. Key Competencies: Proven leadership and team management experience. Strategic planning and alignment with organisational goals. Operational excellence with a focus on systems, processes, and reporting. Stakeholder management and data-driven decision-making (Salesforce preferred). Strong focus on impact measurement and resource efficiency. Person Specification: Extensive senior operations and line management experience. Expertise in ESV, community development, and corporate partnerships. Knowledge of compliance, risk management, and regulatory standards. Skilled in resource planning, budgeting, and cross-functional collaboration. Experience in digital transformation and CRM systems. Desirable: Formal project management qualifications (e.g., PRINCE2, PMP). Understanding of social impact measurement and safeguarding policies. ELBA wants to represent the diverse community we support and aims to be an inclusive employer in terms of ethnicity, disability, sexual orientation & background. We are an equal opportunities employer and we welcome all applications. Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.

Head of Service About us Elder is a dynamic scale-up revolutionising the care industry by connecting older adults to self-employed carers through an innovative technology-driven introductory model. We are committed to using data-driven insights to continuously improve outcomes for our customers and carers. We are actively seeking a Head of Service to lead, scale, and optimise the services we offer customers and carers on our platform. If this is a mission that excites you, we'd love to hear from you. Who you are You are a motivated, dynamic, proven Head of Service who will lead our Service Team (B2C) in delivering exceptional service and support to the customers and carers on our platform. You are a strong leader with high standards. You will play an integral role in ensuring customers and carers who use the Elder platform receive a seamless, positive experience, facilitating satisfaction, loyalty, and retention. You have a highly data-driven, customer-centric mindset and are committed to operational efficiency and delivering exceptional service in a high-growth and changeable environment. You will have proven commercial understanding and achievements from a professional Services and CX perspective. ROLE & RESPONSIBILITIES Team Leadership Lead, manage, and coach a team of Customer Experience Associates, ensuring they provide exceptional customer service to all of the customers and carers on our platform. Closely monitor and manage team and individual performance against SLAs and KPIs. Foster a team culture of accountability, high standards, commercial achievement, continuous improvement, and customer-centricity. Support team members by identifying training needs and upskilling opportunities. Support team members as the point of escalation for complex customer and carer inquiries. Act as a champion of change, guiding the team through transformation initiatives and ensuring effective communication, collaboration, and smooth transitions. Support, Engagement, and Success Ensure the Customer Experience Team delivers personalised, prompt, and empathetic service to customers and carers across all channels -successfully addressing complaints, queries, concerns, and product usage issues. Ensure the customer journey and 'moments that matter' are met and the desired outcomes are achieved at each stage. Develop and implement strategies to reduce response times, drive efficiency and time savings and ensure adherence to the outbound contact strategy. Manage escalations, ensuring timely and professional resolution - prioritising the customer and carer experience. Service Strategy & Optimisation Oversee end-to-end service delivery, ensuring smooth and scalable operations that meet the needs of both customers and carers on our Platform with the goal of facilitating satisfaction, loyalty, utilisation (days of care), and retention. Maintain and bring continued improvement to the customer health score design and implementation. Identify opportunities for service improvement within each cohort of customers. Inform and deliver the overarching service strategy, ensuring alignment with company objectives and growth plans. Review and identify tooling and tool processes that can improve team performance and customer service. Data-Driven Performance Management Development and analysis of team and individual key performance metrics (e.g. churn, NRR, CSAT, NPS, ART) to assess the effectiveness of the Customer Experience Team. Ensure SLAs are appropriate to the desired level of service. Utilise customer feedback and data to identify pain points and propose improvements. Co-develop and deliver key reports, alongside data science, on team performance, customer satisfaction, and retention to identify emerging trends. Cross-Functional Collaboration Advocate as the voice of the customer and carer within Elder using insights to ensure pain points are adequately addressed to refine products and improve the service offering Closely partner with Sales and Marketing to ensure the customer experience is cohesive and smooth from the point of lead through the customer lifecycle. Work closely with finance to ensure all payment processes are adhered to, minimising the amount of unpaid debt/write-offs, whilst considering the customer experience. What you bring Energy, leadership, motivation, and bags of useful experience! Outstanding people, team, and customer management experience The desire to continually be looking for improvement and greater results Substantial experience as a leader in a service-driven environment, preferably within a B2C-focused, tech-driven environment. Demonstrated commercial awareness and experience in transformation and change management in dynamic environments. Proven track record scaling high-performing teams. Demonstrated expertise in using data and analytics to inform decision-making, driving operational improvements. Deep understanding of B2C customer needs and service delivery. Proficiency in customer support platforms (e.g., Salesforce, ZenDesk). Excellent communication, problem-solving, and decision-making skills. Strong leadership skills Demonstrated experience establishing and analysing Customer Service KPI metrics NICE TO HAVE Experience in health tech or digital health Benefits We're a service business, and we know that without the best people, we cannot build the best company, which is why we treat our team very well. We can offer: Competitive Salary + Company Bonus 25 days holiday + bank holidays + (1 extra day of holiday per year worked for first 5 years) (pro rota) 6 weeks work from anywhere in the world Dental and health insurance Hybrid working (2 days per week in our London office) E-learning platform (Udemy) Sponsored quarterly team and company socials Mentoring and coaching programmes to help you achieve your personal and career goals Macbook + any particular extras you require Cycle-to-work scheme AND a genuine opportunity to be a very key part of a high-growth business Do something you genuinely care about. Join a diverse team of skilled, passionate, and progressive people who like to get on with each other. Work at one of Europe's fastest-growing scale-up. Apply today. Elderly care represents one of society's greatest challenges. Are you ready to be part of the solution? Apply today. We ask for candidates to have the "right to work" in the UK to apply for this job

You will need to login before you can apply for a job. Head of Content, Partner Events - FT Live View more categories View less categories Sector Media and Publishing Role Senior Manager Contract Type Permanent Hours Full Time About us The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you're given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our welcoming, collaborative culture, you'll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you'll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our commitment to diversity, equity and inclusion in the workplace We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We will continue to remove barriers for all, and in particular barriers facing people from underrepresented groups. The Role FT Live is seeking a dynamic, experienced content manager to coordinate programmes across a portfolio of highly bespoke B2B events designed for specific commercial partners. As a key member of both the content team and the Partner Events division of FT Live, the ideal candidate will combine deep understanding of market trends with a commercially minded, adaptable and hands-on approach to shaping the success of each event. This role requires strong project management and client management skills as well as a proactive and innovative approach to event content design that optimises commercial success while assuring editorial integrity. Key Responsibilities Supervise content for the Partner Events division, and manage the design of bespoke event programmes - in some cases directly, in other cases by commissioning the work to other content editors within FT Live. Collaborate with clients to ideate thought-provoking, creative events, ensuring alignment with market trends and industry needs as well as client objectives. Shape event agendas that deliver high value to sponsors and attendees across multiple formats and delivery platforms. Manage timelines and deliverables for timely, high-quality event production. Manage content budgets for partner events. Develop and maintain relationships with key internal stakeholders, including FT editorial and commercial, marketing, operations and project management functions within FT Live and the broader FT Group. Guide and nurture a team of content editors to ensure seamless, high-quality event execution. Collaborate with the commercial team to align content strategies with sponsor needs, testing new concepts for growth. Contribute to organisational and process changes needed to deliver results in a dynamic live and virtual events business. Required Skills / Experience Demonstrable experience in launching and executing engaging B2B events, including agenda design and speaker recruitment. A strong understanding and keen interest in current affairs and the issues affecting global business. Demonstrable experience in working with clients to align content strategy with commercial goals. Strong experience in dealing with time pressure and problem-solving in projects that may be challenging due to client requirements. Strong skills in managing content timelines and deliverables to optimise outcomes. Experience in budget management. Ability to build and maintain an extensive network of contacts and foster positive connections at all levels to develop knowledge and relationships with internal and external collaborators. Experience in managing and mentoring teams, supporting professional development. Excellent written and spoken English, with the ability to engage effectively with customers. What's in it for you? Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices, these include: generous annual leave allowances, medical cover, enhanced and inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits can be found here. We have adopted a hybrid working model and promote flexible working, including remote options. We will support specific flexibility requests for all roles where they can be implemented. Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please send an email to and a member of our team will be happy to help. Company The Financial Times is one of the world's leading news organisations, recognised internationally for its authority, integrity and accuracy. It is part of Nikkei Inc., which provides a broad range of information, news and services for the global business community. At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups. Discover what makes the FT a great place to work. We value all our people, and offer: We offer confidential career coaching, mentoring and a range of training courses, including a development programme designed for women. Communities We support employee-led networks to connect and empower individuals across the organisation. FT Access aims to transform attitudes and provide a positive working environment for people with disabilities. FT Access works with external organisations and charities creating supported internships, work experience projects and events. The FT is proud to be a Disability Confident Employer. We are committed to ensuring our recruitment process is inclusive and accessible by offering interviews to disabled people, anticipating and providing reasonable adjustments as required and supporting employees who acquire a disability or long term health condition. Accessibility We aim to provide an accessible website for all our employees and customers. Our website is accredited by the Digital Accessibility Centre. We offer flexible working arrangements, including flexi leave, parenting leave and paid volunteer leave. Recruitment and selection We require 50/50 male/female shortlists for all roles to ensure inclusive recruitment practices. Volunteering opportunities We offer a range of volunteering opportunities for employees, including a Volunteering Matters reading programme for young people from disadvantaged backgrounds. Returning to work We provide structured coaching support before, during and after family leave so our people can return to work with confidence. We provide training for our leaders and senior managers to help embed good practices around equality, diversity and inclusion. See an example of one of our talented disabled employees here. Get to know more about the FT from our Meet the Employer event. Create a job alert and receive personalised job recommendations straight to your inbox.