Senior Broker Systems Engineer Open GI Calling all people with Open GI Experience This is a fantastic opportunity to Markerstudy Insurance Group who are a growing, thriving company with a huge presence in the insurance space. The role can be largely remote based with occasional travel to either the Peterborough, Manchester or Stoke Offices depending on which you are closest too. Role Purpose: As a Senior Broker Systems Engineer you are responsible for the efficiency and effectiveness of development/configuration and through the delivery processes. Working within squads you will play a key role in setting an example by ensure quality solutions and positive mindset. Role Responsibilities: Undertake development/configuration and delivery of systems at a level appropriate to the role. Specifically focused on the Open GI Core Platform and associated products. Use Open GI frame calculation functions to implement business and regulatory changes into the Open GI Core system, ensuring the best journey for clients and staff. Working alongside other key business functions including Trading, Pricing, Wholesale, Operations, Commercial and Business Optimisation to ensure optimal commercial performance of the platform. Execute unit testing for all development/configuration and contribute to the planning of appropriate testing by the test team. Ensure all production and development / test platforms are robust and secure, with clear auditing of change, in accordance with the Change Management practises. Support the Scrum team in the successful planning and delivery of sprints. Coaching/mentoring Junior and Broker Systems Engineers to ensure the appropriate standards are met within squad working. Create training plans to fit the needs of Broker Systems professionals to enhance knowledge and Skill. Provide 3rd line support for existing Policy Administration Systems within Atlanta. To produce suitable design proposals for all new development in association with the rest of the scrum team in line with the Product Design Authority process (PDA). Ensure all configuration documents are kept up to date inline with our config change procedure for audit trail purposes. Work with Head of Broker Systems, Broker Systems Consultant and Principal Broker Systems Engineers on the delivery of work set as part of the overall strategy for Broker Systems. Deliver new configuration components, documents to the agreed levels of quality and in the agreed timescales to ensure project and other change success. To provide reliable estimates of the effort required to develop new systems and functionality. Follow best practise in development and unit testing of configuration and documents builds to ensure minimal defect count in both None prod and Prod environments. To provide input to the analysis process to avoid re-work and re-specification of systems mid-project. Skills and Experience Required: Essential Experience of the Open GI Core back-office systems. Experience of Open GI enhanced calculation functions including Core toolkit and Scheme Toolkit. Understanding and experience of the software development life cycle, agile methodology (especially Scrum). Good Knowledge and experience use of HTML, Velocity, CSS and Microsoft applications. Strong knowledge and experience of technical configuration of a policy administration system(s). A passion for quality and a continuous improvement mindset. Good experience to develop and mentor Broker System professionals. Good awareness of Incident, Problem and change management. Desirable Demonstrates a systematic, disciplined, and analytical approach to problem solving. Good awareness of Cyber / Information / Data Security risks and the potential impact of these to the business. Use of issue management tools such as Jira, Service Now and confluence etc. Experience managing 3rd party suppliers. Benefits Starting with 25 days annual leave (plus bank holidays) Opportunity for a yearly bonus Life Assurance 2x annual salary Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. If you are interested, please apply with your up-to-date CV or email (url removed) for more information.
Mar 08, 2025
Full time
Senior Broker Systems Engineer Open GI Calling all people with Open GI Experience This is a fantastic opportunity to Markerstudy Insurance Group who are a growing, thriving company with a huge presence in the insurance space. The role can be largely remote based with occasional travel to either the Peterborough, Manchester or Stoke Offices depending on which you are closest too. Role Purpose: As a Senior Broker Systems Engineer you are responsible for the efficiency and effectiveness of development/configuration and through the delivery processes. Working within squads you will play a key role in setting an example by ensure quality solutions and positive mindset. Role Responsibilities: Undertake development/configuration and delivery of systems at a level appropriate to the role. Specifically focused on the Open GI Core Platform and associated products. Use Open GI frame calculation functions to implement business and regulatory changes into the Open GI Core system, ensuring the best journey for clients and staff. Working alongside other key business functions including Trading, Pricing, Wholesale, Operations, Commercial and Business Optimisation to ensure optimal commercial performance of the platform. Execute unit testing for all development/configuration and contribute to the planning of appropriate testing by the test team. Ensure all production and development / test platforms are robust and secure, with clear auditing of change, in accordance with the Change Management practises. Support the Scrum team in the successful planning and delivery of sprints. Coaching/mentoring Junior and Broker Systems Engineers to ensure the appropriate standards are met within squad working. Create training plans to fit the needs of Broker Systems professionals to enhance knowledge and Skill. Provide 3rd line support for existing Policy Administration Systems within Atlanta. To produce suitable design proposals for all new development in association with the rest of the scrum team in line with the Product Design Authority process (PDA). Ensure all configuration documents are kept up to date inline with our config change procedure for audit trail purposes. Work with Head of Broker Systems, Broker Systems Consultant and Principal Broker Systems Engineers on the delivery of work set as part of the overall strategy for Broker Systems. Deliver new configuration components, documents to the agreed levels of quality and in the agreed timescales to ensure project and other change success. To provide reliable estimates of the effort required to develop new systems and functionality. Follow best practise in development and unit testing of configuration and documents builds to ensure minimal defect count in both None prod and Prod environments. To provide input to the analysis process to avoid re-work and re-specification of systems mid-project. Skills and Experience Required: Essential Experience of the Open GI Core back-office systems. Experience of Open GI enhanced calculation functions including Core toolkit and Scheme Toolkit. Understanding and experience of the software development life cycle, agile methodology (especially Scrum). Good Knowledge and experience use of HTML, Velocity, CSS and Microsoft applications. Strong knowledge and experience of technical configuration of a policy administration system(s). A passion for quality and a continuous improvement mindset. Good experience to develop and mentor Broker System professionals. Good awareness of Incident, Problem and change management. Desirable Demonstrates a systematic, disciplined, and analytical approach to problem solving. Good awareness of Cyber / Information / Data Security risks and the potential impact of these to the business. Use of issue management tools such as Jira, Service Now and confluence etc. Experience managing 3rd party suppliers. Benefits Starting with 25 days annual leave (plus bank holidays) Opportunity for a yearly bonus Life Assurance 2x annual salary Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. If you are interested, please apply with your up-to-date CV or email (url removed) for more information.
Role is working from Manchester office - Role is not Field or home based. The Head of Technology Services will oversee the IT and Infrastructure teams, as well as a newly created Technical Support Team focused on customer and field-based engineer support. This individual will drive the strategic development of remote diagnostics, issue resolution, and managed service offerings. Reporting directly to the CTO, the role will play a critical part in shaping the future of our organisation s technical services, ensuring we meet our long-term strategic goals while maintaining a high standard of customer satisfaction. This role presents an excellent opportunity for an experienced professional or someone looking to take the next step in their career into a senior leadership position. Reliance High-Tech is the UK's largest independent integrator/installer of security solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus Your responsibilities Leadership and Team Management: Manage and develop the IT, Infrastructure, and Technical Support teams, fostering a culture of collaboration, innovation, and continuous improvement. Support the career growth of team managers, ensuring they are equipped to deliver exceptional results. Technical Support and Managed Services: Establish and lead the Technical Support Team to provide high-quality support to customers and field engineers. Develop a managed service offering that aligns with our cloud-first strategy and supports customer growth. Drive the adoption of remote diagnostics and issue resolution to reduce costs and improve service efficiency. Operational Excellence: Oversee the continuous improvement of internal systems automation to streamline processes and enhance productivity. Ensure robust IT infrastructure and cloud technologies support organisational goals and customer needs. Oversee the design, performance, and reliability of critical systems supporting our lone worker solutions, ensuring life safety requirements are met. Strategic Planning: Collaborate with the CTO to align the team s objectives with the organisation s long-term strategy. Identify opportunities to enhance service delivery and reduce operational costs through innovation and process optimisation. Compliance and Security: Ensure adherence to ISO27001, ISO27017, ISO22301, and Cyber Essentials Plus standards. Maintain a strong focus on information security and compliance in all aspects of technology services. Technical Expertise: Provide insight into database management, low-code development platforms, and data intelligence to inform decision-making. Leverage knowledge of cloud technologies to support scalable and reliable service delivery. Budget Management: Manage the budget for internal systems and services, ensuring cost-effectiveness and alignment with business priorities. Your competencies Proven experience in a senior technology leadership role or a strong track record of success in a related role with aspirations to step into senior leadership. Strong knowledge of IT infrastructure, cloud technologies, and technical support operations. Hands-on experience with ISO27001, ISO27017, ISO22301, and Cyber Essentials Plus frameworks. Demonstrated ability to build and manage high-performing teams, including remote and customer-focused support teams. Expertise in automation, data intelligence, and low-code development platforms. Commercial awareness and a strategic mindset, with the ability to balance operational efficiency and customer satisfaction. Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organisation. Your profile A results-driven, strategic thinker with a passion for technology and service excellence. Proactive and forward-thinking, with a commitment to continuous improvement. Resilient and adaptable, able to thrive in a fast-paced, evolving environment. A collaborative leader with a strong sense of ownership and accountability.
Mar 08, 2025
Full time
Role is working from Manchester office - Role is not Field or home based. The Head of Technology Services will oversee the IT and Infrastructure teams, as well as a newly created Technical Support Team focused on customer and field-based engineer support. This individual will drive the strategic development of remote diagnostics, issue resolution, and managed service offerings. Reporting directly to the CTO, the role will play a critical part in shaping the future of our organisation s technical services, ensuring we meet our long-term strategic goals while maintaining a high standard of customer satisfaction. This role presents an excellent opportunity for an experienced professional or someone looking to take the next step in their career into a senior leadership position. Reliance High-Tech is the UK's largest independent integrator/installer of security solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus Your responsibilities Leadership and Team Management: Manage and develop the IT, Infrastructure, and Technical Support teams, fostering a culture of collaboration, innovation, and continuous improvement. Support the career growth of team managers, ensuring they are equipped to deliver exceptional results. Technical Support and Managed Services: Establish and lead the Technical Support Team to provide high-quality support to customers and field engineers. Develop a managed service offering that aligns with our cloud-first strategy and supports customer growth. Drive the adoption of remote diagnostics and issue resolution to reduce costs and improve service efficiency. Operational Excellence: Oversee the continuous improvement of internal systems automation to streamline processes and enhance productivity. Ensure robust IT infrastructure and cloud technologies support organisational goals and customer needs. Oversee the design, performance, and reliability of critical systems supporting our lone worker solutions, ensuring life safety requirements are met. Strategic Planning: Collaborate with the CTO to align the team s objectives with the organisation s long-term strategy. Identify opportunities to enhance service delivery and reduce operational costs through innovation and process optimisation. Compliance and Security: Ensure adherence to ISO27001, ISO27017, ISO22301, and Cyber Essentials Plus standards. Maintain a strong focus on information security and compliance in all aspects of technology services. Technical Expertise: Provide insight into database management, low-code development platforms, and data intelligence to inform decision-making. Leverage knowledge of cloud technologies to support scalable and reliable service delivery. Budget Management: Manage the budget for internal systems and services, ensuring cost-effectiveness and alignment with business priorities. Your competencies Proven experience in a senior technology leadership role or a strong track record of success in a related role with aspirations to step into senior leadership. Strong knowledge of IT infrastructure, cloud technologies, and technical support operations. Hands-on experience with ISO27001, ISO27017, ISO22301, and Cyber Essentials Plus frameworks. Demonstrated ability to build and manage high-performing teams, including remote and customer-focused support teams. Expertise in automation, data intelligence, and low-code development platforms. Commercial awareness and a strategic mindset, with the ability to balance operational efficiency and customer satisfaction. Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organisation. Your profile A results-driven, strategic thinker with a passion for technology and service excellence. Proactive and forward-thinking, with a commitment to continuous improvement. Resilient and adaptable, able to thrive in a fast-paced, evolving environment. A collaborative leader with a strong sense of ownership and accountability.
Intrigued by working with products and solutions that solve some of the most interesting challenges in National Security? As an Operations Engineer, you thrive on being integral to the mission; working collaboratively with customer and development teams to maintain and sustain operational integrity of mission critical National Security services through-life. You're someone who enjoys challenge, welcomes end to end ownership and a broad scope of responsibility. You'd be bored rolling out the same 3rd party payment application to multiple vendors. With a tenacious and technologically curious mind you'll ensure successful delivery of software rollouts and truly understand the mission impact of your work. Roke are a leading technology & engineering company with clients spanning National Security, Defence and Intelligence. You will work alongside our customers to solve their complex and unique challenges. As our next Operations Engineer, you'll be resolving issues before your customers notice and ensuring continued operational integrity of services that are strategically important to the nation. You will be operating and maintaining platforms and applications in both reference and live environments, developing fixes and deploying releases and updates, and the triage/analysis and resolution of support tickets. The key requirements Experience of working in a CI/CD environment including tools such as Jenkins, Gitlab Experience with Windows OS and Powershell Desirable - some coding experience particularly with C++, C# or scripting (e.g. Python) Desirable - experience with Apple MacBook devices and shell scripting Built on a 60-year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act - through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe - that's our mission, passion, and motivation. Joining a team united by purpose and ambition, you'll be at the heart of an exciting growth journey: having doubled in size over the last 4 years, we intend to double our headcount by 2027. At Roke, every individual counts. We push technical boundaries, together. We re-invest in product innovation, and we empower our people to make a difference. With us your technologically curious nature will allow you to understand complex system architectures and upskill in new technologies. The environments you maintain will be responsible for keeping the country safe. The mission impact of your work will be hard to replicate elsewhere. Where you'll work You'll find our Romsey site located within beautiful Hampshire countryside, close to the picturesque New Forest District and not far from a superb stretch of the south coast. This is no corporate concrete jungle; this is a manor house site, with ample parking an on-site gym and a driveway full of daffodils in the spring. Predominantly working on site with flexibility for hybrid working where project needs permit. We are committed to a policy of Equal Opportunity, Diversity and Inclusion. Our working environment is friendly, creative, inclusive and support a diverse work-force and those with additional needs. The benefits and perks Hybrid working: This role involves working the majority of the time on site at our Romsey location, with opportunity for remote and client site work subject to role requirements Flexi-time: Working hours to suit you and your life Annual bonus: Based on profit share and personal performance Private medical insurance: Includes cover for existing conditions Holiday: You'll receive competitive annual leave plus bank holidays. We also offer the opportunity to buy and sell annual leave Chemring Share Save: Monthly savings into a 3 or 5 year plan. Clearances Due to the nature of this role, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the U.K. for the last 10 years. The next step Click apply, submitting an up-to-date CV. We look forward to hearing from you.
Mar 07, 2025
Full time
Intrigued by working with products and solutions that solve some of the most interesting challenges in National Security? As an Operations Engineer, you thrive on being integral to the mission; working collaboratively with customer and development teams to maintain and sustain operational integrity of mission critical National Security services through-life. You're someone who enjoys challenge, welcomes end to end ownership and a broad scope of responsibility. You'd be bored rolling out the same 3rd party payment application to multiple vendors. With a tenacious and technologically curious mind you'll ensure successful delivery of software rollouts and truly understand the mission impact of your work. Roke are a leading technology & engineering company with clients spanning National Security, Defence and Intelligence. You will work alongside our customers to solve their complex and unique challenges. As our next Operations Engineer, you'll be resolving issues before your customers notice and ensuring continued operational integrity of services that are strategically important to the nation. You will be operating and maintaining platforms and applications in both reference and live environments, developing fixes and deploying releases and updates, and the triage/analysis and resolution of support tickets. The key requirements Experience of working in a CI/CD environment including tools such as Jenkins, Gitlab Experience with Windows OS and Powershell Desirable - some coding experience particularly with C++, C# or scripting (e.g. Python) Desirable - experience with Apple MacBook devices and shell scripting Built on a 60-year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act - through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe - that's our mission, passion, and motivation. Joining a team united by purpose and ambition, you'll be at the heart of an exciting growth journey: having doubled in size over the last 4 years, we intend to double our headcount by 2027. At Roke, every individual counts. We push technical boundaries, together. We re-invest in product innovation, and we empower our people to make a difference. With us your technologically curious nature will allow you to understand complex system architectures and upskill in new technologies. The environments you maintain will be responsible for keeping the country safe. The mission impact of your work will be hard to replicate elsewhere. Where you'll work You'll find our Romsey site located within beautiful Hampshire countryside, close to the picturesque New Forest District and not far from a superb stretch of the south coast. This is no corporate concrete jungle; this is a manor house site, with ample parking an on-site gym and a driveway full of daffodils in the spring. Predominantly working on site with flexibility for hybrid working where project needs permit. We are committed to a policy of Equal Opportunity, Diversity and Inclusion. Our working environment is friendly, creative, inclusive and support a diverse work-force and those with additional needs. The benefits and perks Hybrid working: This role involves working the majority of the time on site at our Romsey location, with opportunity for remote and client site work subject to role requirements Flexi-time: Working hours to suit you and your life Annual bonus: Based on profit share and personal performance Private medical insurance: Includes cover for existing conditions Holiday: You'll receive competitive annual leave plus bank holidays. We also offer the opportunity to buy and sell annual leave Chemring Share Save: Monthly savings into a 3 or 5 year plan. Clearances Due to the nature of this role, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the U.K. for the last 10 years. The next step Click apply, submitting an up-to-date CV. We look forward to hearing from you.
Ashton Court Group Ltd
Northampton, Northamptonshire
We are seeking a highly motivated and enthusiastic professional to join our team as Head of Support. The ideal candidate will demonstrate exceptional skill in cultivating strong, collaborative relationships within our support team, the wider Ashton Court team, and with our customers. This role requires a highly organised individual with outstanding communication abilities and a proactive, innovative mindset for solving challenges. As the Head of Support, you will be instrumental in promoting excellence and ensuring the consistent delivery of superior support services to our valued customers. About the Role You will be responsible for transforming and leading Ashton Court's support operations to ensure a proactive, scalable function aligned with the company's ambitions. Essential Skills and Experience Leadership and Team Management Lead, mentor, and develop the support team to ensure high performance and engagement Manage resource allocation to maintain efficient support operations Set clear performance goals and conduct regular reviews to assess individual and team performance. Knowledge and Experience Over 5 years' proven experience in managing IT support services, preferably within a consultancy or similar customer-focused environment 3+ years' proven and applicable experience with Microsoft Dynamics 365 CRM In-depth understanding of IT implementation and support processes, including troubleshooting methodologies Strong knowledge of ticketing systems, incident management, and escalation procedures Experience in managing teams and fostering professional development Familiarity with ITIL or other service management frameworks is highly desirable Excellent technical understanding of Dynamics 365 Application support and administration experience involving Microsoft Dynamics Excellent technical knowledge of Microsoft technologies including Azure. Customer Relationship Management Act as the primary escalation point for customer support issues Build and maintain strong customer relationships by ensuring prompt and professional issue resolution Proactively gather customer feedback to improve services and customer satisfaction. Operational Oversight Define and implement support processes, policies, and procedures to ensure consistency and quality Oversee ticketing systems and ensure service level agreements (SLAs) are consistently met Monitor support metrics and produce regular reports for internal stakeholders. Strategic Planning Identify opportunities for process improvements and automation to enhance service delivery Collaborate with other departments to ensure seamless customer experiences Stay abreast of industry trends to maintain a competitive edge in support services. Technical Expertise Provide guidance on complex technical issues to support team members and customers Ensure team members have up-to-date knowledge of the company's products, services, and technologies. Contract Management Oversee and manage customer commercial contracts, ensuring compliance with agreed terms and conditions Negotiate support-related contract renewals, amendments, and service levels to align with customer needs and business objectives Monitor contract performance, identifying and addressing potential risks or opportunities for improvement Collaborate with other teams to ensure all contracts are commercially sound and meet organisational standards Maintain accurate records of contract terms, key dates, and obligations to ensure timely renewals or renegotiations. Tender and Bid Support Collaborate with the business development team to support tenders and bids, ensuring the support elements are clearly defined and aligned with customer requirements Provide expert input on support capabilities, processes, and costs to inform proposal development Review bid documents to ensure support commitments are realistic, achievable, and aligned with company resources Act as a point of contact for support-related queries during the tender and bid process. Personal Characteristics Exceptional leadership and motivational skills A customer-centric mindset with a passion for delivering outstanding service High levels of integrity, reliability, and accountability Strong interpersonal and communication skills to build trust with customers and team members An ability to communicate complex information to technical and non-technical stakeholders Strong analytical and problem management skills. Personal Abilities Ability to remain calm and composed under pressure Strong problem-solving skills with a focus on delivering practical solutions Excellent organisational skills with an ability to prioritise tasks effectively Adaptability to changing customer needs and business priorities Strong verbal and written communication skills with the ability to liaise with a variety of stakeholders Ability to deliver to agreed timescales. Technical Strong technical knowledge across business applications, specifically Microsoft Dynamics 365 CRM Proficiency in troubleshooting and resolving complex technical issues Familiarity with cloud services, networking, and cybersecurity principles Experience with relevant tools and platforms such as remote support software, monitoring tools, and collaboration platforms. Qualifications Microsoft Certified Professional or able to gain MCP qualifications through self-study BSc/BA in Computer Science, Engineering or a related field (desirable). What We Offer Industry aligned competitive salary 31 days annual leave, including bank holidays Continuous professional development Access to learning resources to support study to achieve Microsoft certifications Bonus paid on passing agreed exams to gain specific Microsoft certifications Opportunity to work from home to ensure a healthy work/life balance Auto-enrolment pension scheme Employee Wellbeing Strategy Free flu jabs Eyecare vouchers Company events Free on-site parking. About Us We believe in our culture, values and staff successes. We invest in developing our staff and we support our employees with their professional development goals. We strive to offer an environment that provides our staff with the right work/life balance. We offer genuine career prospects: you will have a clear career progression path with the opportunity to become stakeholders within the business as it transitions to an employee-owned company. This role is UK-based and will require visits to customer sites in the UK and Ashton Court's HQ in Northampton. The position involves flexible working, with the opportunity to work from home. Although the majority of our staff work from or within a reasonable commute to our offices, we also have staff working remotely from wider locations. We welcome applications from candidates located throughout the UK, particularly based around the Midlands. However, ability and attitude are more important than location. Strictly Personal Applicants Only. Please apply here to upload your CV and cover letter, describing why you feel you are right for this position, together with details of your current and minimum salary expectations, current benefits and notice period. Ref: 2501. Applications will be reviewed on a rolling basis; we encourage you to apply as soon as possible. Please note we cannot sponsor applicants for a visa. Please only apply if you have the right to work in the UK and are resident in the UK. Ashton Court is committed to supporting individuals with the desire and capacity for long-term career growth and development to achieve their full potential. Because the limitations of a time-bound visa do not align with our long-term career development plans, we regret we cannot accept applications from candidates whose right to work in the UK relies on a temporary, time-limited or dependency visa. Interview Process Ashton Court Group is an equal opportunities employer. Interviews are conducted in a two-stage process. Successful applicants will be invited to an initial 30 minute Teams meeting with a senior member of staff in the same discipline as the role for which you have applied. If successful, we will be inviting candidates to a second interview of up to one hour, including an assessment of your skills and experience and may include a technical test. Final interview and offer of employment is held in person at our offices. Full details will be provided at a later date for those who are selected. Recruitment Agencies: Strictlyno agency contactin response to this vacancy. We have a strict company policy to recruit directly. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Manager. Ashton Court Group is an experienced client-focussed information systems consultancy providing on-premise, cloud, and hybrid solutions to the public, private, and not-for-profit sectors. As a Microsoft Business Solutions Partner, we maintain comprehensive knowledge of Microsoft's software tools and applications, and the expertise to deliver successful projects on time and on budget.
Feb 21, 2025
Full time
We are seeking a highly motivated and enthusiastic professional to join our team as Head of Support. The ideal candidate will demonstrate exceptional skill in cultivating strong, collaborative relationships within our support team, the wider Ashton Court team, and with our customers. This role requires a highly organised individual with outstanding communication abilities and a proactive, innovative mindset for solving challenges. As the Head of Support, you will be instrumental in promoting excellence and ensuring the consistent delivery of superior support services to our valued customers. About the Role You will be responsible for transforming and leading Ashton Court's support operations to ensure a proactive, scalable function aligned with the company's ambitions. Essential Skills and Experience Leadership and Team Management Lead, mentor, and develop the support team to ensure high performance and engagement Manage resource allocation to maintain efficient support operations Set clear performance goals and conduct regular reviews to assess individual and team performance. Knowledge and Experience Over 5 years' proven experience in managing IT support services, preferably within a consultancy or similar customer-focused environment 3+ years' proven and applicable experience with Microsoft Dynamics 365 CRM In-depth understanding of IT implementation and support processes, including troubleshooting methodologies Strong knowledge of ticketing systems, incident management, and escalation procedures Experience in managing teams and fostering professional development Familiarity with ITIL or other service management frameworks is highly desirable Excellent technical understanding of Dynamics 365 Application support and administration experience involving Microsoft Dynamics Excellent technical knowledge of Microsoft technologies including Azure. Customer Relationship Management Act as the primary escalation point for customer support issues Build and maintain strong customer relationships by ensuring prompt and professional issue resolution Proactively gather customer feedback to improve services and customer satisfaction. Operational Oversight Define and implement support processes, policies, and procedures to ensure consistency and quality Oversee ticketing systems and ensure service level agreements (SLAs) are consistently met Monitor support metrics and produce regular reports for internal stakeholders. Strategic Planning Identify opportunities for process improvements and automation to enhance service delivery Collaborate with other departments to ensure seamless customer experiences Stay abreast of industry trends to maintain a competitive edge in support services. Technical Expertise Provide guidance on complex technical issues to support team members and customers Ensure team members have up-to-date knowledge of the company's products, services, and technologies. Contract Management Oversee and manage customer commercial contracts, ensuring compliance with agreed terms and conditions Negotiate support-related contract renewals, amendments, and service levels to align with customer needs and business objectives Monitor contract performance, identifying and addressing potential risks or opportunities for improvement Collaborate with other teams to ensure all contracts are commercially sound and meet organisational standards Maintain accurate records of contract terms, key dates, and obligations to ensure timely renewals or renegotiations. Tender and Bid Support Collaborate with the business development team to support tenders and bids, ensuring the support elements are clearly defined and aligned with customer requirements Provide expert input on support capabilities, processes, and costs to inform proposal development Review bid documents to ensure support commitments are realistic, achievable, and aligned with company resources Act as a point of contact for support-related queries during the tender and bid process. Personal Characteristics Exceptional leadership and motivational skills A customer-centric mindset with a passion for delivering outstanding service High levels of integrity, reliability, and accountability Strong interpersonal and communication skills to build trust with customers and team members An ability to communicate complex information to technical and non-technical stakeholders Strong analytical and problem management skills. Personal Abilities Ability to remain calm and composed under pressure Strong problem-solving skills with a focus on delivering practical solutions Excellent organisational skills with an ability to prioritise tasks effectively Adaptability to changing customer needs and business priorities Strong verbal and written communication skills with the ability to liaise with a variety of stakeholders Ability to deliver to agreed timescales. Technical Strong technical knowledge across business applications, specifically Microsoft Dynamics 365 CRM Proficiency in troubleshooting and resolving complex technical issues Familiarity with cloud services, networking, and cybersecurity principles Experience with relevant tools and platforms such as remote support software, monitoring tools, and collaboration platforms. Qualifications Microsoft Certified Professional or able to gain MCP qualifications through self-study BSc/BA in Computer Science, Engineering or a related field (desirable). What We Offer Industry aligned competitive salary 31 days annual leave, including bank holidays Continuous professional development Access to learning resources to support study to achieve Microsoft certifications Bonus paid on passing agreed exams to gain specific Microsoft certifications Opportunity to work from home to ensure a healthy work/life balance Auto-enrolment pension scheme Employee Wellbeing Strategy Free flu jabs Eyecare vouchers Company events Free on-site parking. About Us We believe in our culture, values and staff successes. We invest in developing our staff and we support our employees with their professional development goals. We strive to offer an environment that provides our staff with the right work/life balance. We offer genuine career prospects: you will have a clear career progression path with the opportunity to become stakeholders within the business as it transitions to an employee-owned company. This role is UK-based and will require visits to customer sites in the UK and Ashton Court's HQ in Northampton. The position involves flexible working, with the opportunity to work from home. Although the majority of our staff work from or within a reasonable commute to our offices, we also have staff working remotely from wider locations. We welcome applications from candidates located throughout the UK, particularly based around the Midlands. However, ability and attitude are more important than location. Strictly Personal Applicants Only. Please apply here to upload your CV and cover letter, describing why you feel you are right for this position, together with details of your current and minimum salary expectations, current benefits and notice period. Ref: 2501. Applications will be reviewed on a rolling basis; we encourage you to apply as soon as possible. Please note we cannot sponsor applicants for a visa. Please only apply if you have the right to work in the UK and are resident in the UK. Ashton Court is committed to supporting individuals with the desire and capacity for long-term career growth and development to achieve their full potential. Because the limitations of a time-bound visa do not align with our long-term career development plans, we regret we cannot accept applications from candidates whose right to work in the UK relies on a temporary, time-limited or dependency visa. Interview Process Ashton Court Group is an equal opportunities employer. Interviews are conducted in a two-stage process. Successful applicants will be invited to an initial 30 minute Teams meeting with a senior member of staff in the same discipline as the role for which you have applied. If successful, we will be inviting candidates to a second interview of up to one hour, including an assessment of your skills and experience and may include a technical test. Final interview and offer of employment is held in person at our offices. Full details will be provided at a later date for those who are selected. Recruitment Agencies: Strictlyno agency contactin response to this vacancy. We have a strict company policy to recruit directly. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Manager. Ashton Court Group is an experienced client-focussed information systems consultancy providing on-premise, cloud, and hybrid solutions to the public, private, and not-for-profit sectors. As a Microsoft Business Solutions Partner, we maintain comprehensive knowledge of Microsoft's software tools and applications, and the expertise to deliver successful projects on time and on budget.
Sales Manager - Land Communications (Export) Sales Manager - Land Communications (Export) Apply remote type Hybrid or Remote locations Crawley Reading time type Full time posted on Posted 2 Days Ago job requisition id R Location: Crawley, United Kingdom Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. Your health and well-being matter to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Job Title: Sales Manager - Land Communications (Export) Base location: Crawley / Reading, UK Reporting to the Head of Sales, Land Communications and part of the Business Growth function. Missions & Responsibilities • Act as the primary point of contact with export customers and partners (internal and external) for Land Communications, in co-ordination with the portfolio and Key Account Managers. Order Intake • Development, generation and agreement of the Land Communications order intake pipeline. • Management and delivery of the agreed annual order intake budget/target. • Identification, qualification, development and bid of Thales Land Communications products and services into the export military markets. Capture and Bid Management • Become the Capture Lead for captures. • Ensure appropriate Capture Reviews are conducted for each opportunity and capture. • Generate credible and timely Price to Win (PTW) targets to drive competitive pricing. • Ensure capture and bid resource and budget requirements are defined, managed and communicated effectively. • Manage the development and execution of Capture Plans. Marketing • Development and delivery of product/service marketing plans, in co-ordination with the functions. Stakeholder Management • Establish strong, collaborative relationships with the customer and industry partners. Governance and Financial • Ensure Business Winning Governance policies are understood and followed. • Ensure UK Government export Licence requirements are met for all export opportunities. • Support the setting, prioritisation, approval and management of the annual Bids and Proposals (B&P) budget. Decisions Owned & Key Deliverables Decisions Owned: • Prioritisation of opportunities and captures. • Price to Win. Key Deliverables: • Annual order intake budget/target. • Capture plans. Skills & Experience Required Skills: • Interpersonal, Analytical approach, Critical decision making, Collaborative working, Technical understanding, Problem solving, innovative thinking, Leadership and communication, Deal closure. Experience: • Defence marketing and sales, Defence procurement, Capture management, Export markets, Contracts and commercial. KPIs: • Portfolio OI and GMOI (in year and five 5 year plan). This role will require SC Clearance. It would be advantageous if currently held. At Thales we provide CAREERS and not only jobs. Together we believe that embracing flexibility is a smarter way of working. Thales UK is committed to providing an inclusive and barrier-free recruitment process. Great journeys start here, apply now!
Feb 20, 2025
Full time
Sales Manager - Land Communications (Export) Sales Manager - Land Communications (Export) Apply remote type Hybrid or Remote locations Crawley Reading time type Full time posted on Posted 2 Days Ago job requisition id R Location: Crawley, United Kingdom Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. Your health and well-being matter to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Job Title: Sales Manager - Land Communications (Export) Base location: Crawley / Reading, UK Reporting to the Head of Sales, Land Communications and part of the Business Growth function. Missions & Responsibilities • Act as the primary point of contact with export customers and partners (internal and external) for Land Communications, in co-ordination with the portfolio and Key Account Managers. Order Intake • Development, generation and agreement of the Land Communications order intake pipeline. • Management and delivery of the agreed annual order intake budget/target. • Identification, qualification, development and bid of Thales Land Communications products and services into the export military markets. Capture and Bid Management • Become the Capture Lead for captures. • Ensure appropriate Capture Reviews are conducted for each opportunity and capture. • Generate credible and timely Price to Win (PTW) targets to drive competitive pricing. • Ensure capture and bid resource and budget requirements are defined, managed and communicated effectively. • Manage the development and execution of Capture Plans. Marketing • Development and delivery of product/service marketing plans, in co-ordination with the functions. Stakeholder Management • Establish strong, collaborative relationships with the customer and industry partners. Governance and Financial • Ensure Business Winning Governance policies are understood and followed. • Ensure UK Government export Licence requirements are met for all export opportunities. • Support the setting, prioritisation, approval and management of the annual Bids and Proposals (B&P) budget. Decisions Owned & Key Deliverables Decisions Owned: • Prioritisation of opportunities and captures. • Price to Win. Key Deliverables: • Annual order intake budget/target. • Capture plans. Skills & Experience Required Skills: • Interpersonal, Analytical approach, Critical decision making, Collaborative working, Technical understanding, Problem solving, innovative thinking, Leadership and communication, Deal closure. Experience: • Defence marketing and sales, Defence procurement, Capture management, Export markets, Contracts and commercial. KPIs: • Portfolio OI and GMOI (in year and five 5 year plan). This role will require SC Clearance. It would be advantageous if currently held. At Thales we provide CAREERS and not only jobs. Together we believe that embracing flexibility is a smarter way of working. Thales UK is committed to providing an inclusive and barrier-free recruitment process. Great journeys start here, apply now!
Overview As a Penetration Tester Team Lead, you will be responsible for the day-to-day management of a small team of Penetration Testers, including coaching, guiding, and mentoring. In addition to this, you will perform formal and comprehensive penetration testing assessments, including producing full written reports to appropriate standards and within agreed deadlines. Furthermore, you will support recruitment, quality assurance of reports, and client pre-engagement activities such as scoping and proposal drafting. Additional management time of one day a week will be assigned to help support management activities. Supervisory Responsibilities The Penetration Tester Team Lead will be responsible for the day-to-day management of a team of Penetration Testers, including coaching, guiding, and mentoring. Responsibilities Manage, coach, guide, and mentor a team of Penetration Testers; Complete performance reviews, including 1-2-1s, and support with appropriate follow-up actions; Work with the Penetration Testing Managers to support continuous improvement, efficiency, and effectiveness of the team; Support the Service Delivery team in assigning penetration testing projects; Assist the Marketing team with content development (including blogs, social media posts, and articles) to raise the profile of Bulletproof's Penetration Testing services; Support the Sales & Pre-sales teams with client pre-engagement interactions, including scoping call activities and proposal drafting; Assist in the recruitment pipeline, reviewing candidate submissions, CTF results, and conducting interviews; Manage the QA process to ensure high-quality client reports are delivered in accordance with applicable Service Level Agreements (SLA); Perform formal and comprehensive application, infrastructure, and other penetration testing assessments as required; Conduct vulnerability assessments and provide findings with remediation actions; Deliver well-written, concise, technical and non-technical reports in English; Manage and deliver penetration testing project activities within deadlines; Perform any other appropriate job duties in line with the associated skill and experience of the post holder. Skills and Experience Required Proven industry experience in penetration testing; Previous management or mentoring experience is advantageous but not essential as full support will be provided; Strong understanding of multiple penetration testing fields & frameworks, including OWASP, PTES, and other methodologies; Experience testing web and mobile applications (iOS/Android); Experience reviewing infrastructure and associated technologies (such as AD & network controls/devices); Experience reviewing cloud platforms; Experience preparing and launching social engineering campaigns; Knowledge of how modern solutions are designed, developed, and deployed across different platforms; Ability to program or script in your preferred language; Relevant security qualifications (such as OSCP, OSCE, CREST CRT, CREST CCT); Good knowledge and understanding of network and OS principles; Good knowledge of various operating systems; Good knowledge of virtualization. Personal Attributes Excellent spoken and written English communication skills with strong attention to detail and accuracy; A passion for security and networks; Analytical and problem-solving skills with a can-do attitude and the ability to think laterally and creatively; Self-motivated with a commitment to continued development; Ability to work independently and as part of a team; Influencing and negotiation skills with the ability to build relationships at all levels; Willingness to learn. Benefits 25 days annual holiday; An additional day's annual holiday for your birthday; Company Pension contribution; Subsidized gym membership; Perkbox employee benefits platform; Frequent team events; Private Healthcare (individual cover only); Learning Allowance Benefit - a reimbursable benefit of £100 per annum for personal career development; Flexible working policy. Company Overview Bulletproof is a trusted provider of innovative cyber security and people-powered solutions. Our cyber security services are the best way to stay ahead of hackers, take control of infrastructure, and protect business-critical data. We provide a full spectrum of cyber security services including CREST-certified penetration testing, 24/7 threat monitoring, compliance support, and security training to help organizations protect against today's evolving threat landscape. Please note that as part of the recruitment process, a criminal records check will be carried out by an authorized third party.
Feb 20, 2025
Full time
Overview As a Penetration Tester Team Lead, you will be responsible for the day-to-day management of a small team of Penetration Testers, including coaching, guiding, and mentoring. In addition to this, you will perform formal and comprehensive penetration testing assessments, including producing full written reports to appropriate standards and within agreed deadlines. Furthermore, you will support recruitment, quality assurance of reports, and client pre-engagement activities such as scoping and proposal drafting. Additional management time of one day a week will be assigned to help support management activities. Supervisory Responsibilities The Penetration Tester Team Lead will be responsible for the day-to-day management of a team of Penetration Testers, including coaching, guiding, and mentoring. Responsibilities Manage, coach, guide, and mentor a team of Penetration Testers; Complete performance reviews, including 1-2-1s, and support with appropriate follow-up actions; Work with the Penetration Testing Managers to support continuous improvement, efficiency, and effectiveness of the team; Support the Service Delivery team in assigning penetration testing projects; Assist the Marketing team with content development (including blogs, social media posts, and articles) to raise the profile of Bulletproof's Penetration Testing services; Support the Sales & Pre-sales teams with client pre-engagement interactions, including scoping call activities and proposal drafting; Assist in the recruitment pipeline, reviewing candidate submissions, CTF results, and conducting interviews; Manage the QA process to ensure high-quality client reports are delivered in accordance with applicable Service Level Agreements (SLA); Perform formal and comprehensive application, infrastructure, and other penetration testing assessments as required; Conduct vulnerability assessments and provide findings with remediation actions; Deliver well-written, concise, technical and non-technical reports in English; Manage and deliver penetration testing project activities within deadlines; Perform any other appropriate job duties in line with the associated skill and experience of the post holder. Skills and Experience Required Proven industry experience in penetration testing; Previous management or mentoring experience is advantageous but not essential as full support will be provided; Strong understanding of multiple penetration testing fields & frameworks, including OWASP, PTES, and other methodologies; Experience testing web and mobile applications (iOS/Android); Experience reviewing infrastructure and associated technologies (such as AD & network controls/devices); Experience reviewing cloud platforms; Experience preparing and launching social engineering campaigns; Knowledge of how modern solutions are designed, developed, and deployed across different platforms; Ability to program or script in your preferred language; Relevant security qualifications (such as OSCP, OSCE, CREST CRT, CREST CCT); Good knowledge and understanding of network and OS principles; Good knowledge of various operating systems; Good knowledge of virtualization. Personal Attributes Excellent spoken and written English communication skills with strong attention to detail and accuracy; A passion for security and networks; Analytical and problem-solving skills with a can-do attitude and the ability to think laterally and creatively; Self-motivated with a commitment to continued development; Ability to work independently and as part of a team; Influencing and negotiation skills with the ability to build relationships at all levels; Willingness to learn. Benefits 25 days annual holiday; An additional day's annual holiday for your birthday; Company Pension contribution; Subsidized gym membership; Perkbox employee benefits platform; Frequent team events; Private Healthcare (individual cover only); Learning Allowance Benefit - a reimbursable benefit of £100 per annum for personal career development; Flexible working policy. Company Overview Bulletproof is a trusted provider of innovative cyber security and people-powered solutions. Our cyber security services are the best way to stay ahead of hackers, take control of infrastructure, and protect business-critical data. We provide a full spectrum of cyber security services including CREST-certified penetration testing, 24/7 threat monitoring, compliance support, and security training to help organizations protect against today's evolving threat landscape. Please note that as part of the recruitment process, a criminal records check will be carried out by an authorized third party.
Are you passionate about communication, eager to learn, and excited to work in a dynamic, international environment? The Plot Thickens: Job Description At The Hoffman Agency, you will work on exciting projects in high-tech industries, crafting impactful communication strategies that drive engagement and visibility. You will be part of a collaborative, international team that values creative ideas and innovative approaches. Collaborate on exciting client projects in high-tech sectors such as Artificial Intelligence, Cybersecurity, IoT, Data Analytics, and Management. Implement integrated communication concepts focusing on B2B communication. Independently manage specific project tasks such as organizing and conducting meetings, briefings, and events. Write and edit texts, including articles, press releases, and commentary on complex topics. Collaborate closely with colleagues across our global network. Support new business initiatives and contribute to presentations. The Hero's Background: Qualifications Ideally you have: 1-2 years of experience in an agency environment, ideally in B2B communications with a focus on IT, tech, or related fields. Proven experience in writing and editing complex content. A team player with strong organizational and communication skills. Excellent German and English skills, both written and spoken. Enthusiasm for working in a dynamic, international environment. Come join us and be at the forefront of marketing and communications, working with industry-leading tech brands. We value diverse thinking, inclusive decision-making, and embrace ideas that push boundaries. The Office Our office is located centrally in Munich; and we are open to flexible working models. But we enjoy meeting up at least 2 days a week in the office to share and learn from each other. About Us The Hoffman Agency DACH GmbH is part of the global Hoffman Agency Group, an integrated communications consultancy headquartered in Silicon Valley focused on integrated communications and strategic PR. Our team in Germany works collaboratively, dynamically, and delivers exciting projects for clients in the fields of digital innovation and high-tech industries. We've established a global infrastructure tuned for the tech industry. Toward this end, we operate offices in Boston, Beijing, Hong Kong, Jakarta, Kuala Lumpur, London, Munich, Paris, Portland, San Jose, Seoul, Shanghai, Singapore, Shenzhen, Taipei and Tokyo. We're a company that values diversity and inclusion. We're proud to be an equal opportunity employer. We welcome applications from all individuals irrespective of race, ethnicity, national origin, gender, gender identity, sexual orientation, age, religion, disability status, veteran status or any other characteristic. The Team Culture Collaboration is at the core of what we do - we support each other, develop smart and effective solutions, and grow together. Work here is fun, solutions-driven, and packed with opportunities for growth. If you're after hierarchy, we're not for you; but if you want to define your own career, come and chat. Benefits package We've worked hard to create a package which is very us. It's about the individual. Flexible working models - hybrid in Munich or remote within Germany. 25 days holiday, with additional milestone leave (e.g., birthday off, wedding leave). Edenred card - monthly allowance for restaurants, supermarkets, and more. Opportunities for further development through internal and external training programs. HOW TO APPLY If you are interested in this position, please click Apply Now to learn more and upload your resume.
Feb 20, 2025
Full time
Are you passionate about communication, eager to learn, and excited to work in a dynamic, international environment? The Plot Thickens: Job Description At The Hoffman Agency, you will work on exciting projects in high-tech industries, crafting impactful communication strategies that drive engagement and visibility. You will be part of a collaborative, international team that values creative ideas and innovative approaches. Collaborate on exciting client projects in high-tech sectors such as Artificial Intelligence, Cybersecurity, IoT, Data Analytics, and Management. Implement integrated communication concepts focusing on B2B communication. Independently manage specific project tasks such as organizing and conducting meetings, briefings, and events. Write and edit texts, including articles, press releases, and commentary on complex topics. Collaborate closely with colleagues across our global network. Support new business initiatives and contribute to presentations. The Hero's Background: Qualifications Ideally you have: 1-2 years of experience in an agency environment, ideally in B2B communications with a focus on IT, tech, or related fields. Proven experience in writing and editing complex content. A team player with strong organizational and communication skills. Excellent German and English skills, both written and spoken. Enthusiasm for working in a dynamic, international environment. Come join us and be at the forefront of marketing and communications, working with industry-leading tech brands. We value diverse thinking, inclusive decision-making, and embrace ideas that push boundaries. The Office Our office is located centrally in Munich; and we are open to flexible working models. But we enjoy meeting up at least 2 days a week in the office to share and learn from each other. About Us The Hoffman Agency DACH GmbH is part of the global Hoffman Agency Group, an integrated communications consultancy headquartered in Silicon Valley focused on integrated communications and strategic PR. Our team in Germany works collaboratively, dynamically, and delivers exciting projects for clients in the fields of digital innovation and high-tech industries. We've established a global infrastructure tuned for the tech industry. Toward this end, we operate offices in Boston, Beijing, Hong Kong, Jakarta, Kuala Lumpur, London, Munich, Paris, Portland, San Jose, Seoul, Shanghai, Singapore, Shenzhen, Taipei and Tokyo. We're a company that values diversity and inclusion. We're proud to be an equal opportunity employer. We welcome applications from all individuals irrespective of race, ethnicity, national origin, gender, gender identity, sexual orientation, age, religion, disability status, veteran status or any other characteristic. The Team Culture Collaboration is at the core of what we do - we support each other, develop smart and effective solutions, and grow together. Work here is fun, solutions-driven, and packed with opportunities for growth. If you're after hierarchy, we're not for you; but if you want to define your own career, come and chat. Benefits package We've worked hard to create a package which is very us. It's about the individual. Flexible working models - hybrid in Munich or remote within Germany. 25 days holiday, with additional milestone leave (e.g., birthday off, wedding leave). Edenred card - monthly allowance for restaurants, supermarkets, and more. Opportunities for further development through internal and external training programs. HOW TO APPLY If you are interested in this position, please click Apply Now to learn more and upload your resume.
About us: Logpoint, headquartered in Copenhagen, Denmark, stands as a European cybersecurity force and we are now looking for our new Sales Engineer based in England (you must be able to travel for the needs of the clients based throughout the country). Our advanced solutions set the standard for digital defence, making us a pivotal ally for organisations. Embark on a transformative career journey with Logpoint! As an innovative and dynamic organisation, we are more than just a workplace; it's an opportunity to be at the forefront of shaping the future of cybersecurity solutions. Join us; let's pioneer excellence together. The role: Sales Engineering are one of three teams that define customer engagement and journey, alongside Customer Success and Services. As a Sales Engineer (SE), you will be responsible for assisting the Logpoint account team by demonstrating the technical feasibility of the Logpoint solutions for new prospects, and upselling to existing customers as required. The SE will also be responsible for feeding back technical issues and requirements related to Logpoint to the appropriate teams, such as Support, Documentation, Customer Success, Services, and Product Management. Your day to day: Support sales executives with value and maturity-based technical solutions selling into the defined prospect account base, alongside the customer success and services teams. Demonstrate the use cases related to the business case associated with each sales opportunity, and match customer pain/requirements to proposed technical solutions. Create and deliver compelling presentations, demos, and proof of value (PoV) that clearly communicate the uniqueness of the value proposition. Manage all technical aspects of RFP / RFI responses. Escalate any technical deficiencies with the existing portfolio on a per-opportunity basis to the Sales, Sales Engineering, Support, and Product Management teams as required to enable opportunities to be qualified properly. Effectively communicate client needs to the Product Management, Product Marketing, and other Subject Matter Expert teams for future product enhancements. Provide end user training for the official Logpoint User / Admin training courses and occasional Masterclasses. Your professional toolbox: Proven work experience as a Sales Engineer, Customer Success Engineer, Services Engineer, or Technical Consultant. Proven track record working with complex enterprise solutions. Ability to forge strong, long-lasting relationships with senior executives. Ability to creatively explain and present complex concepts clearly and simply. Who you are: Solid technical background with understanding and/or hands-on experience in networking or software technologies, preferably in the security market. Excellent written and verbal communication skills. Excellent presentation and creativity skills. Willingness and ability to travel. Why join Logpoint: An entrepreneurial approach to our work, with trusted responsibilities and quick decision-making. The chance to be a change-maker and innovate in the cybersecurity industry. Remote work options and flexible working hours, promoting a healthy work-life balance. Celebration of accomplishments, both big and small, fostering a sense of achievement and camaraderie. About Logpoint: Logpoint helps organizations and partners protect against cyberattacks and streamline security operations by combining sophisticated technology and a profound understanding of customer challenges. Fostering a culture of success for a thriving community. Rooted in values of passion, innovation, team spirit, and client satisfaction, Logpoint's culture has been a driving force behind our success across SIEM, behaviour analytics, automation, and case management. Our cyber defense platform is dedicated to safeguarding the digital core of organisations. What We Offer: Exciting and challenging work in the rapidly evolving cybersecurity industry. Opportunities for career growth and advancement. Competitive salary and benefits package. Collaborative and inclusive work culture. How to Apply: We are interviewing candidates on an ongoing basis, so please apply and we will come back to you directly.
Feb 20, 2025
Full time
About us: Logpoint, headquartered in Copenhagen, Denmark, stands as a European cybersecurity force and we are now looking for our new Sales Engineer based in England (you must be able to travel for the needs of the clients based throughout the country). Our advanced solutions set the standard for digital defence, making us a pivotal ally for organisations. Embark on a transformative career journey with Logpoint! As an innovative and dynamic organisation, we are more than just a workplace; it's an opportunity to be at the forefront of shaping the future of cybersecurity solutions. Join us; let's pioneer excellence together. The role: Sales Engineering are one of three teams that define customer engagement and journey, alongside Customer Success and Services. As a Sales Engineer (SE), you will be responsible for assisting the Logpoint account team by demonstrating the technical feasibility of the Logpoint solutions for new prospects, and upselling to existing customers as required. The SE will also be responsible for feeding back technical issues and requirements related to Logpoint to the appropriate teams, such as Support, Documentation, Customer Success, Services, and Product Management. Your day to day: Support sales executives with value and maturity-based technical solutions selling into the defined prospect account base, alongside the customer success and services teams. Demonstrate the use cases related to the business case associated with each sales opportunity, and match customer pain/requirements to proposed technical solutions. Create and deliver compelling presentations, demos, and proof of value (PoV) that clearly communicate the uniqueness of the value proposition. Manage all technical aspects of RFP / RFI responses. Escalate any technical deficiencies with the existing portfolio on a per-opportunity basis to the Sales, Sales Engineering, Support, and Product Management teams as required to enable opportunities to be qualified properly. Effectively communicate client needs to the Product Management, Product Marketing, and other Subject Matter Expert teams for future product enhancements. Provide end user training for the official Logpoint User / Admin training courses and occasional Masterclasses. Your professional toolbox: Proven work experience as a Sales Engineer, Customer Success Engineer, Services Engineer, or Technical Consultant. Proven track record working with complex enterprise solutions. Ability to forge strong, long-lasting relationships with senior executives. Ability to creatively explain and present complex concepts clearly and simply. Who you are: Solid technical background with understanding and/or hands-on experience in networking or software technologies, preferably in the security market. Excellent written and verbal communication skills. Excellent presentation and creativity skills. Willingness and ability to travel. Why join Logpoint: An entrepreneurial approach to our work, with trusted responsibilities and quick decision-making. The chance to be a change-maker and innovate in the cybersecurity industry. Remote work options and flexible working hours, promoting a healthy work-life balance. Celebration of accomplishments, both big and small, fostering a sense of achievement and camaraderie. About Logpoint: Logpoint helps organizations and partners protect against cyberattacks and streamline security operations by combining sophisticated technology and a profound understanding of customer challenges. Fostering a culture of success for a thriving community. Rooted in values of passion, innovation, team spirit, and client satisfaction, Logpoint's culture has been a driving force behind our success across SIEM, behaviour analytics, automation, and case management. Our cyber defense platform is dedicated to safeguarding the digital core of organisations. What We Offer: Exciting and challenging work in the rapidly evolving cybersecurity industry. Opportunities for career growth and advancement. Competitive salary and benefits package. Collaborative and inclusive work culture. How to Apply: We are interviewing candidates on an ongoing basis, so please apply and we will come back to you directly.
Head Resourcing are recruiting for a senior platform engineer for a financial services company. This role is predominantly remote although ideally you will be near one of the hubs in Gosforth or Glasgow for occasional office attendance. The role pays £39,000 - £49,000 and offers a range of great benefits. The role will require some occasional weekend/evening work. The core aspect of your role will be to support the management of the Operational Platform, with a focus on the Linux Server Estate. This will involve collaboration with internal customers, partners and external customers to deliver excellent service and ensure our systems are efficient, performant, resilient where emerging technology threats & risks are managed and change to our systems are managed effectively. The role involves: Innovating, supporting and maintaining the companies Linux server estate for Operational Platform. Supporting the management of Patching lifecycles, including scheduling, deployment & verification. Engineering, validating, implementing and quality assuring technical solutions. Supporting projects implementing new infrastructure into the datacentres. Supporting root cause analysis and remediation of issues. Working closely with others to estimate work, manage domain scope, risks and issues. Collaborating with project teams to ensure that change within the environment is managed and controlled effectively. Experience required: Strong sys admin skills and engineering experience of Red Hat Enterprise Linux Satellite (install, Configure, manage) Experience of server implementation, upgrades, maintenance, monitoring and automation (Infrastructure as Code) with Ansible, AAP VMware (upgrade, manage) Understanding of Networking Technologies Strong problem-solving skills with the ability to own, diagnose and resolve platforms issues. Understanding of cybersecurity principles, vulnerability management Python, Bash, API's and data structures in JSON/YAML or other Benefits: Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Excellent pension, with a minimum employer contribution of 8% Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
Feb 20, 2025
Full time
Head Resourcing are recruiting for a senior platform engineer for a financial services company. This role is predominantly remote although ideally you will be near one of the hubs in Gosforth or Glasgow for occasional office attendance. The role pays £39,000 - £49,000 and offers a range of great benefits. The role will require some occasional weekend/evening work. The core aspect of your role will be to support the management of the Operational Platform, with a focus on the Linux Server Estate. This will involve collaboration with internal customers, partners and external customers to deliver excellent service and ensure our systems are efficient, performant, resilient where emerging technology threats & risks are managed and change to our systems are managed effectively. The role involves: Innovating, supporting and maintaining the companies Linux server estate for Operational Platform. Supporting the management of Patching lifecycles, including scheduling, deployment & verification. Engineering, validating, implementing and quality assuring technical solutions. Supporting projects implementing new infrastructure into the datacentres. Supporting root cause analysis and remediation of issues. Working closely with others to estimate work, manage domain scope, risks and issues. Collaborating with project teams to ensure that change within the environment is managed and controlled effectively. Experience required: Strong sys admin skills and engineering experience of Red Hat Enterprise Linux Satellite (install, Configure, manage) Experience of server implementation, upgrades, maintenance, monitoring and automation (Infrastructure as Code) with Ansible, AAP VMware (upgrade, manage) Understanding of Networking Technologies Strong problem-solving skills with the ability to own, diagnose and resolve platforms issues. Understanding of cybersecurity principles, vulnerability management Python, Bash, API's and data structures in JSON/YAML or other Benefits: Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Excellent pension, with a minimum employer contribution of 8% Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
TryHackMe is the fastest-growing online cyber security training platform. Our mission is to make learning and teaching cyber security easier by providing gamified security exercises and challenges. Having only been around for handful of years, we've grown to more than 4 million community members and our growth isn't slowing down! The Role If you're a Creative Design Manager, with a passion for design and a creative spirit, we want you to be part of our mission to make cybersecurity education accessible and engaging for millions of learners worldwide. You'll lead our talented design team (of two) in creating visually stunning content for our rapidly growing online cyber security training platform. As well as being hands-on, you will collaborate with teams across the business to deliver consistent and impactful designs across various channels, and play a pivotal role in evolving our brand. Responsibilities Recruit, manage and lead designers; holding 1:1s and performance reviews Collaborate with marketing, sales, and product teams to create and check designs to ensure creative output is consistent and messages land appropriately with customers Provide other departments with regular progress updates on projects to keep them informed of progress Create visuals, brainstorm concepts, work with team members and department leads to develop concepts, and ensure that the final product is aligned with the company standards Continuously update the brand guidelines to stay on top of design developments as the company grows and evolves Oversee that new techniques and processes are used to provide best quality of designs Develop high-quality illustrations and designs for training courses, social media posts, blogs, landing pages and more Design assets for presentations, brochures and emails that align to our brand style Skills & Requirements Ideally 3+ years experience managing a team of designers to consistently meet company goals Experience working in a start-up, scale up or small agency environment is preferred Strong graphic design foundations mindful of typography, colour usage, and visual hierarchy Experience using THM's creative stack: Adobe Creative Suite Adobe Illustrator Adobe After Effects Lottie (animations) Benefits & Perks 100% Remote - In a fully digital world, work from anywhere you want! Flexi Time - Choose your own hours as long as you have at least 4 hours of overlap with the UK timezone (from 8am - 6pm) Tools - A dedicated work laptop + any accessories you need to do your best work. Swag Pack - Start your TryHackMe journey with a branded swag bundle! Personal Development - £2,500 training budget to acquire certifications, and more. Company Retreat - An annual company retreat, fully paid for by us! Lunch on us - Whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches. Health Insurance - If you're in a country that doesn't have public health care. Enhanced Maternity & Paternity - An enhanced package on top of statutory requirements. 401k / Pension - TryHackMe makes it easy to save money for your retirement. Our Hiring Process Stage One: Intro call with recruiter/ hiring manager (30 mins) Stage Two: Technical Take-Home Task Stage Three: Final Interview with Head of Marketing & Co-Founder (1 hour) At this time, we are unable to provide sponsorship.
Feb 19, 2025
Full time
TryHackMe is the fastest-growing online cyber security training platform. Our mission is to make learning and teaching cyber security easier by providing gamified security exercises and challenges. Having only been around for handful of years, we've grown to more than 4 million community members and our growth isn't slowing down! The Role If you're a Creative Design Manager, with a passion for design and a creative spirit, we want you to be part of our mission to make cybersecurity education accessible and engaging for millions of learners worldwide. You'll lead our talented design team (of two) in creating visually stunning content for our rapidly growing online cyber security training platform. As well as being hands-on, you will collaborate with teams across the business to deliver consistent and impactful designs across various channels, and play a pivotal role in evolving our brand. Responsibilities Recruit, manage and lead designers; holding 1:1s and performance reviews Collaborate with marketing, sales, and product teams to create and check designs to ensure creative output is consistent and messages land appropriately with customers Provide other departments with regular progress updates on projects to keep them informed of progress Create visuals, brainstorm concepts, work with team members and department leads to develop concepts, and ensure that the final product is aligned with the company standards Continuously update the brand guidelines to stay on top of design developments as the company grows and evolves Oversee that new techniques and processes are used to provide best quality of designs Develop high-quality illustrations and designs for training courses, social media posts, blogs, landing pages and more Design assets for presentations, brochures and emails that align to our brand style Skills & Requirements Ideally 3+ years experience managing a team of designers to consistently meet company goals Experience working in a start-up, scale up or small agency environment is preferred Strong graphic design foundations mindful of typography, colour usage, and visual hierarchy Experience using THM's creative stack: Adobe Creative Suite Adobe Illustrator Adobe After Effects Lottie (animations) Benefits & Perks 100% Remote - In a fully digital world, work from anywhere you want! Flexi Time - Choose your own hours as long as you have at least 4 hours of overlap with the UK timezone (from 8am - 6pm) Tools - A dedicated work laptop + any accessories you need to do your best work. Swag Pack - Start your TryHackMe journey with a branded swag bundle! Personal Development - £2,500 training budget to acquire certifications, and more. Company Retreat - An annual company retreat, fully paid for by us! Lunch on us - Whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches. Health Insurance - If you're in a country that doesn't have public health care. Enhanced Maternity & Paternity - An enhanced package on top of statutory requirements. 401k / Pension - TryHackMe makes it easy to save money for your retirement. Our Hiring Process Stage One: Intro call with recruiter/ hiring manager (30 mins) Stage Two: Technical Take-Home Task Stage Three: Final Interview with Head of Marketing & Co-Founder (1 hour) At this time, we are unable to provide sponsorship.
We are seeking talented, passionate, and entrepreneurial individuals to join our fast-growing channel team. As a Senior Channel Manager, you will play a crucial role in executing our channel strategy to grow partnerships within your region. Leveraging your existing contacts within the MSP and TSD/Agent/Trusted Advisor space, you will champion Coro's solutions and foster strong, collaborative relationships with partners. Come be a part of expanding the Coro Team! Must be located within Sweden, Norway, Finland, Denmark, Austria, or Iceland! About Us Over the past few years Coro has received $175M in funding and is one of the fastest growing Cybersecurity companies in the world. The funding is primarily being used to enhance the Coro Cybersecurity SaaS platform and for additional headcount growth, as Coro continues to expand globally. Coro started in Tel-Aviv, Israel and is also headquartered in Chicago, IL with additional offices in New York, London, and remotely across the globe. As a global organization, Coro gives you the ability to work with people and teammates from around the world. Coro's AI enabled Modular Cybersecurity Platform is the only one in the industry specifically designed to provide Mid-Market customers with scalable and affordable "enterprise grade" protection for all of their priority threat vectors. Responsibilities Execute Channel Strategy: Play a crucial role in executing our channel strategy to grow partnerships within your region, focusing on building a strong partner ecosystem. Leverage Existing Contacts: Utilize your existing contacts within the MSP and TSD/Agent/Trusted Advisor space to identify and engage potential partners. Embrace the Hunt: Proactively seek out dynamic MSPs and TSDs/Agents/Trusted Advisors to champion and promote Coro's solutions within your territory. Empowerment through Training: Provide tailored training on Coro products and sales strategies to partners, empowering them with the skills needed for success. Build Strong Partnerships: Cultivate strong, collaborative relationships with partners, ensuring a mutually beneficial and rewarding partnership journey. Supportive Sales Environment: Act as a guiding force for partners, offering ongoing support and assistance throughout the sales process to drive success. Skills and Experience Bachelor's degree or equivalent relevant work experience. 3-4 years of channel experience or experience selling to MSPs, with a proven base of existing contacts within the MSP and TSD/Agent/Trusted Advisor space in the region we are hiring for. Experience selling cybersecurity solutions to channel partners is required. Proven track record of successfully meeting sales quotas. Excellent communication and presentation skills. Persistent and results-oriented mindset. Ability to multitask, prioritize, and manage time efficiently. In-depth understanding of company services and its position in the industry. Must be located within the Sweden, Norway, Finland, Denmark, Austria, Poland or Iceland! Job Benefits and How We Work Unlimited holiday time Regular team socials World-class product Working with teammates from the US, Tel Aviv, to London Other benefits will depend on Location What to Expect in the Interview Process: 45-minute phone interview with our Recruiting Team 45-minute Zoom interview with the Hiring Manager 30-minute Zoom Interview with the EMEA GM As job positions at Coro open and are publicly posted, we encourage all applicants who believe they have the qualifications and would be a good fit for the position to apply. Coro is an Equal Opportunity Employer. We embrace the value you can bring to our team through your commitment, skills and abilities, creativity, experience and diversity not your skin color, sex, gender or otherwise. However you identify, if you're passionate, good at what you do, feel aligned to Coro's mission, and feel you're the right fit for an open position, we encourage you to apply.
Feb 19, 2025
Full time
We are seeking talented, passionate, and entrepreneurial individuals to join our fast-growing channel team. As a Senior Channel Manager, you will play a crucial role in executing our channel strategy to grow partnerships within your region. Leveraging your existing contacts within the MSP and TSD/Agent/Trusted Advisor space, you will champion Coro's solutions and foster strong, collaborative relationships with partners. Come be a part of expanding the Coro Team! Must be located within Sweden, Norway, Finland, Denmark, Austria, or Iceland! About Us Over the past few years Coro has received $175M in funding and is one of the fastest growing Cybersecurity companies in the world. The funding is primarily being used to enhance the Coro Cybersecurity SaaS platform and for additional headcount growth, as Coro continues to expand globally. Coro started in Tel-Aviv, Israel and is also headquartered in Chicago, IL with additional offices in New York, London, and remotely across the globe. As a global organization, Coro gives you the ability to work with people and teammates from around the world. Coro's AI enabled Modular Cybersecurity Platform is the only one in the industry specifically designed to provide Mid-Market customers with scalable and affordable "enterprise grade" protection for all of their priority threat vectors. Responsibilities Execute Channel Strategy: Play a crucial role in executing our channel strategy to grow partnerships within your region, focusing on building a strong partner ecosystem. Leverage Existing Contacts: Utilize your existing contacts within the MSP and TSD/Agent/Trusted Advisor space to identify and engage potential partners. Embrace the Hunt: Proactively seek out dynamic MSPs and TSDs/Agents/Trusted Advisors to champion and promote Coro's solutions within your territory. Empowerment through Training: Provide tailored training on Coro products and sales strategies to partners, empowering them with the skills needed for success. Build Strong Partnerships: Cultivate strong, collaborative relationships with partners, ensuring a mutually beneficial and rewarding partnership journey. Supportive Sales Environment: Act as a guiding force for partners, offering ongoing support and assistance throughout the sales process to drive success. Skills and Experience Bachelor's degree or equivalent relevant work experience. 3-4 years of channel experience or experience selling to MSPs, with a proven base of existing contacts within the MSP and TSD/Agent/Trusted Advisor space in the region we are hiring for. Experience selling cybersecurity solutions to channel partners is required. Proven track record of successfully meeting sales quotas. Excellent communication and presentation skills. Persistent and results-oriented mindset. Ability to multitask, prioritize, and manage time efficiently. In-depth understanding of company services and its position in the industry. Must be located within the Sweden, Norway, Finland, Denmark, Austria, Poland or Iceland! Job Benefits and How We Work Unlimited holiday time Regular team socials World-class product Working with teammates from the US, Tel Aviv, to London Other benefits will depend on Location What to Expect in the Interview Process: 45-minute phone interview with our Recruiting Team 45-minute Zoom interview with the Hiring Manager 30-minute Zoom Interview with the EMEA GM As job positions at Coro open and are publicly posted, we encourage all applicants who believe they have the qualifications and would be a good fit for the position to apply. Coro is an Equal Opportunity Employer. We embrace the value you can bring to our team through your commitment, skills and abilities, creativity, experience and diversity not your skin color, sex, gender or otherwise. However you identify, if you're passionate, good at what you do, feel aligned to Coro's mission, and feel you're the right fit for an open position, we encourage you to apply.
Senior Broker Systems Engineer Open GI Calling all people with Open GI Experience This is a fantastic opportunity to Markerstudy Insurance Group who are a growing, thriving company with a huge presence in the insurance space. This role can be largely remote based with occasional travel to either the Peterborough, Manchester or Stoke Offices depending on which you are closest too. Role Purpose: As a Senior Broker Systems Engineer you are responsible for the efficiency and effectiveness of development/configuration and through the delivery processes. Working within squads you will play a key role in setting an example by ensure quality solutions and positive mindset. Role Responsibilities: Undertake development/configuration and delivery of systems at a level appropriate to the role. Specifically focused on the Open GI Core Platform and associated products. Use Open GI frame calculation functions to implement business and regulatory changes into the Open GI Core system, ensuring the best journey for clients and staff. Working alongside other key business functions including Trading, Pricing, Wholesale, Operations, Commercial and Business Optimisation to ensure optimal commercial performance of the platform. Execute unit testing for all development/configuration and contribute to the planning of appropriate testing by the test team. Ensure all production and development / test platforms are robust and secure, with clear auditing of change, in accordance with the Change Management practises. Support the Scrum team in the successful planning and delivery of sprints. Coaching/mentoring Junior and Broker Systems Engineers to ensure the appropriate standards are met within squad working. Create training plans to fit the needs of Broker Systems professionals to enhance knowledge and Skill. Provide 3rd line support for existing Policy Administration Systems within Atlanta. To produce suitable design proposals for all new development in association with the rest of the scrum team in line with the Product Design Authority process (PDA). Ensure all configuration documents are kept up to date inline with our config change procedure for audit trail purposes. Work with Head of Broker Systems, Broker Systems Consultant and Principal Broker Systems Engineers on the delivery of work set as part of the overall strategy for Broker Systems. Deliver new configuration components, documents to the agreed levels of quality and in the agreed timescales to ensure project and other change success. To provide reliable estimates of the effort required to develop new systems and functionality. Follow best practise in development and unit testing of configuration and documents builds to ensure minimal defect count in both None prod and Prod environments. To provide input to the analysis process to avoid re-work and re-specification of systems mid-project. Skills and Experience Required: Essential Experience of the Open GI Core back-office systems. Experience of Open GI enhanced calculation functions including Core toolkit and Scheme Toolkit. Understanding and experience of the software development life cycle, agile methodology (especially Scrum). Good Knowledge and experience use of HTML, Velocity, CSS and Microsoft applications. Strong knowledge and experience of technical configuration of a policy administration system(s). A passion for quality and a continuous improvement mindset. Good experience to develop and mentor Broker System professionals. Good awareness of Incident, Problem and change management. Desirable Demonstrates a systematic, disciplined, and analytical approach to problem solving. Good awareness of Cyber / Information / Data Security risks and the potential impact of these to the business. Use of issue management tools such as Jira, Service Now and confluence etc. Experience managing 3rd party suppliers. Benefits Starting with 25 days annual leave (plus bank holidays) Opportunity for a yearly bonus Life Assurance 2x annual salary Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. If you are interested, please apply with your up-to-date CV.
Feb 18, 2025
Full time
Senior Broker Systems Engineer Open GI Calling all people with Open GI Experience This is a fantastic opportunity to Markerstudy Insurance Group who are a growing, thriving company with a huge presence in the insurance space. This role can be largely remote based with occasional travel to either the Peterborough, Manchester or Stoke Offices depending on which you are closest too. Role Purpose: As a Senior Broker Systems Engineer you are responsible for the efficiency and effectiveness of development/configuration and through the delivery processes. Working within squads you will play a key role in setting an example by ensure quality solutions and positive mindset. Role Responsibilities: Undertake development/configuration and delivery of systems at a level appropriate to the role. Specifically focused on the Open GI Core Platform and associated products. Use Open GI frame calculation functions to implement business and regulatory changes into the Open GI Core system, ensuring the best journey for clients and staff. Working alongside other key business functions including Trading, Pricing, Wholesale, Operations, Commercial and Business Optimisation to ensure optimal commercial performance of the platform. Execute unit testing for all development/configuration and contribute to the planning of appropriate testing by the test team. Ensure all production and development / test platforms are robust and secure, with clear auditing of change, in accordance with the Change Management practises. Support the Scrum team in the successful planning and delivery of sprints. Coaching/mentoring Junior and Broker Systems Engineers to ensure the appropriate standards are met within squad working. Create training plans to fit the needs of Broker Systems professionals to enhance knowledge and Skill. Provide 3rd line support for existing Policy Administration Systems within Atlanta. To produce suitable design proposals for all new development in association with the rest of the scrum team in line with the Product Design Authority process (PDA). Ensure all configuration documents are kept up to date inline with our config change procedure for audit trail purposes. Work with Head of Broker Systems, Broker Systems Consultant and Principal Broker Systems Engineers on the delivery of work set as part of the overall strategy for Broker Systems. Deliver new configuration components, documents to the agreed levels of quality and in the agreed timescales to ensure project and other change success. To provide reliable estimates of the effort required to develop new systems and functionality. Follow best practise in development and unit testing of configuration and documents builds to ensure minimal defect count in both None prod and Prod environments. To provide input to the analysis process to avoid re-work and re-specification of systems mid-project. Skills and Experience Required: Essential Experience of the Open GI Core back-office systems. Experience of Open GI enhanced calculation functions including Core toolkit and Scheme Toolkit. Understanding and experience of the software development life cycle, agile methodology (especially Scrum). Good Knowledge and experience use of HTML, Velocity, CSS and Microsoft applications. Strong knowledge and experience of technical configuration of a policy administration system(s). A passion for quality and a continuous improvement mindset. Good experience to develop and mentor Broker System professionals. Good awareness of Incident, Problem and change management. Desirable Demonstrates a systematic, disciplined, and analytical approach to problem solving. Good awareness of Cyber / Information / Data Security risks and the potential impact of these to the business. Use of issue management tools such as Jira, Service Now and confluence etc. Experience managing 3rd party suppliers. Benefits Starting with 25 days annual leave (plus bank holidays) Opportunity for a yearly bonus Life Assurance 2x annual salary Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. If you are interested, please apply with your up-to-date CV.
Solutions Architect Location London, England, United Kingdom Salary 55000 - 100000 a year (Pound Sterlings) Description There are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We are Warriors! Are you passionate about making a positive impact and protecting the world from cybercriminals? If so, you may be a natural Venafi Warrior! How you'll be protecting the world: Join Venafi as a Solutions Architect (Sales Engineer), where you'll play a pivotal role as the primary technical expert supporting our sales team. You'll drive the technology evaluation phase of the sales cycle, partnering closely with sales executives as the key technical advisor on Venafi solutions. Your mission will be to clearly articulate how Venafi technology delivers tangible business value to both business and technical stakeholders. As a Solutions Architect, you'll meticulously identify all technical decision criteria, guiding customers through a structured process to ensure well-informed decisions. Building credibility and trust, you'll cultivate strong relationships with customers, positioning yourself as a trusted advisor capable of solving real business challenges. Your responsibilities will include determining the necessity of demonstrations or proof-of-concepts (POCs), aligning them with specific success criteria. You'll proficiently showcase Venafi product features and functionalities, conducting POC integrations where necessary, including within customer environments to validate solution suitability. In collaboration with Account Executives, you'll adopt a consultative approach to help customers grasp the essential components of a Venafi solution aligned with their objectives, while addressing any potential obstacles to success. Continually staying informed about industry trends and relevant technologies, you'll effectively communicate how Venafi solutions are the optimal choice. Ideal candidates will possess strong communication skills, technical acumen, and a proactive mindset to drive successful customer engagements. At Venafi, you'll find a dynamic environment offering competitive compensation and ample opportunities for professional growth. The ideal Warrior will be armed with: Must be (or become) SME on Venafi. Must have ability to architect solutions using Venafi products. Working knowledge of common IT technologies in large enterprise environments such as Windows server, Linux/Unix, AD/LDAP, load balancers, web servers, virtualization, end-user devices. Should have strong knowledge of some specific technologies and products, as well as a willingness to learn additional. Will use hands-on skills to perform product demonstrations and proof-of-concept integrations between Venafi and many other technologies. Understand basic uses of cryptography in IT environments and common products or technologies used, in areas such as SSL/TLS, SSH, PKI, and HSMs. Strong communication and organization skills. Help bring order to chaotic environments. With an end-state in mind, must be able to identify projects or actions that need to be undertaken to achieve the end-state. Must have ability to help others sort out priorities, including the ability to see people/process/technology interdependencies among projects or actions. Recognize when projects have the people, processes, and technologies required to succeed, and help identify when additional resources are needed. Understand and promote IT and security best practices, especially as it relates to protecting machine identities. Must be able to educate and persuade both technical and non-technical audiences regarding how to think about protecting machine identities and the actions they need to take. Persuading them to take actions and aligning those actions with best practices is a key ability. What sets you apart? Must have strong understanding of SaaS delivery models including features, benefits, limitations, and how it compares to competitors in the market. Ability to demonstrate how a SaaS solution addresses customer needs better than alternatives including cost savings, efficiency improvements, scalability, ease of use, and unique features. Must be aware of devops practices and toolsets. Experience with devops tools is desirable, and hands-on experience with CM/Orchestration tools (e.g., Terraform, Salt, Chef, ), CI/CD tools (e.g., Jenkins), and container technology (e.g., Docker) are a huge benefit. Must have good note taking and writing skills. While there will not be a large volume of writing required, it will be essential to document solutions, plans, meeting notes, recommendations, and otherwise communicate effectively in writing with customers as well as Venafi colleagues. Share learnings regarding customer usage of our products and ideas how Venafi might make it easier for customers to use our products more fully. More About Venafi: Venafi is the undisputed leader in Machine Identity Management. Why? Because we created the category and are light years ahead of anyone that would consider competing! Gartner has recognized Venafi as number one in our space and as it turns out, one is NOT the loneliest number! Venafi is the inventor of the technology that secures and protects machine identities. The Venafi platform provides visibility, intelligence, and automation for SSL/TLS, IoT, mobile, cloud native, Kubernetes, and SSH machine identity types. Many of the largest organizations in the world use Venafi. Billions of dollars have been spent protecting usernames and passwords and almost nothing managing machine identities-organizations are just now realizing that managing and protecting machine identities is as important as managing usernames and passwords. The bad guys know this and are using stolen or forged machine identities in their cyberattacks. In fact, Gartner says 50% of network attacks will use machine identities. Come help us protect the world! Applicants must be authorized to work for any employer in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job type: Remote job Tags: architect saas security technical web devops cloud leader sales Please mention the word NEATLY and tag RMzQuOTYuNDUuMjQ4 when applying to show you read the job post completely (). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Feb 18, 2025
Full time
Solutions Architect Location London, England, United Kingdom Salary 55000 - 100000 a year (Pound Sterlings) Description There are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We are Warriors! Are you passionate about making a positive impact and protecting the world from cybercriminals? If so, you may be a natural Venafi Warrior! How you'll be protecting the world: Join Venafi as a Solutions Architect (Sales Engineer), where you'll play a pivotal role as the primary technical expert supporting our sales team. You'll drive the technology evaluation phase of the sales cycle, partnering closely with sales executives as the key technical advisor on Venafi solutions. Your mission will be to clearly articulate how Venafi technology delivers tangible business value to both business and technical stakeholders. As a Solutions Architect, you'll meticulously identify all technical decision criteria, guiding customers through a structured process to ensure well-informed decisions. Building credibility and trust, you'll cultivate strong relationships with customers, positioning yourself as a trusted advisor capable of solving real business challenges. Your responsibilities will include determining the necessity of demonstrations or proof-of-concepts (POCs), aligning them with specific success criteria. You'll proficiently showcase Venafi product features and functionalities, conducting POC integrations where necessary, including within customer environments to validate solution suitability. In collaboration with Account Executives, you'll adopt a consultative approach to help customers grasp the essential components of a Venafi solution aligned with their objectives, while addressing any potential obstacles to success. Continually staying informed about industry trends and relevant technologies, you'll effectively communicate how Venafi solutions are the optimal choice. Ideal candidates will possess strong communication skills, technical acumen, and a proactive mindset to drive successful customer engagements. At Venafi, you'll find a dynamic environment offering competitive compensation and ample opportunities for professional growth. The ideal Warrior will be armed with: Must be (or become) SME on Venafi. Must have ability to architect solutions using Venafi products. Working knowledge of common IT technologies in large enterprise environments such as Windows server, Linux/Unix, AD/LDAP, load balancers, web servers, virtualization, end-user devices. Should have strong knowledge of some specific technologies and products, as well as a willingness to learn additional. Will use hands-on skills to perform product demonstrations and proof-of-concept integrations between Venafi and many other technologies. Understand basic uses of cryptography in IT environments and common products or technologies used, in areas such as SSL/TLS, SSH, PKI, and HSMs. Strong communication and organization skills. Help bring order to chaotic environments. With an end-state in mind, must be able to identify projects or actions that need to be undertaken to achieve the end-state. Must have ability to help others sort out priorities, including the ability to see people/process/technology interdependencies among projects or actions. Recognize when projects have the people, processes, and technologies required to succeed, and help identify when additional resources are needed. Understand and promote IT and security best practices, especially as it relates to protecting machine identities. Must be able to educate and persuade both technical and non-technical audiences regarding how to think about protecting machine identities and the actions they need to take. Persuading them to take actions and aligning those actions with best practices is a key ability. What sets you apart? Must have strong understanding of SaaS delivery models including features, benefits, limitations, and how it compares to competitors in the market. Ability to demonstrate how a SaaS solution addresses customer needs better than alternatives including cost savings, efficiency improvements, scalability, ease of use, and unique features. Must be aware of devops practices and toolsets. Experience with devops tools is desirable, and hands-on experience with CM/Orchestration tools (e.g., Terraform, Salt, Chef, ), CI/CD tools (e.g., Jenkins), and container technology (e.g., Docker) are a huge benefit. Must have good note taking and writing skills. While there will not be a large volume of writing required, it will be essential to document solutions, plans, meeting notes, recommendations, and otherwise communicate effectively in writing with customers as well as Venafi colleagues. Share learnings regarding customer usage of our products and ideas how Venafi might make it easier for customers to use our products more fully. More About Venafi: Venafi is the undisputed leader in Machine Identity Management. Why? Because we created the category and are light years ahead of anyone that would consider competing! Gartner has recognized Venafi as number one in our space and as it turns out, one is NOT the loneliest number! Venafi is the inventor of the technology that secures and protects machine identities. The Venafi platform provides visibility, intelligence, and automation for SSL/TLS, IoT, mobile, cloud native, Kubernetes, and SSH machine identity types. Many of the largest organizations in the world use Venafi. Billions of dollars have been spent protecting usernames and passwords and almost nothing managing machine identities-organizations are just now realizing that managing and protecting machine identities is as important as managing usernames and passwords. The bad guys know this and are using stolen or forged machine identities in their cyberattacks. In fact, Gartner says 50% of network attacks will use machine identities. Come help us protect the world! Applicants must be authorized to work for any employer in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job type: Remote job Tags: architect saas security technical web devops cloud leader sales Please mention the word NEATLY and tag RMzQuOTYuNDUuMjQ4 when applying to show you read the job post completely (). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
The following content displays a map of the jobs location - Welwyn Garden City We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Annual bonus scheme of up to 20% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) Private medical insurance 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing About the role Our Security Operations Centre (SOC) is at the heart of monitoring and investigating cybersecurity incidents for the Tesco Group. They operate closely with other cybersecurity teams, including Digital Forensics and Incident Response, Threat Intelligence, Automation and Detection Engineering, to protect, detect, and respond to security threats across Tesco's complex estate. Beyond investigating security incidents, they maximise their expertise to collaborate with other teams, driving innovation and improving our overall security capabilities. The Security Operations Centre Manager will lead a skilled team, deliver high-quality service, and collaborate with cybersecurity professionals. Take charge of coordinating initiatives that integrate efforts across security teams and the wider Tesco Technology organization. Emphasize the development of team members and the maturity of the SOC's capabilities. Drawing on extensive security operations experience and strong critical thinking skills, the SOC Manager will support incident analysis and maintain a clear view of the operational and threat landscape, ensuring a coordinated and effective response to emerging incidents. At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That's why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support. You will be responsible for Lead an effective and efficient SOC service that delivers timely detection, analysis, and response to security alerts and incidents. Ensure continuous improvement and alignment of new initiatives with the broader security strategy, keeping it central to all planning and execution, while also reporting on its implementation. Stay ahead of the cyber threat landscape and specifically those within Tesco verticals (e.g., retail, transport, fuel, pharmacy). Lead the team through complex operational landscapes and security incidents, ensuring accurate interrogation, analysis, and presentation of threat-related data and ensuring decisive actions. Develop team member leadership skills and technical capabilities. Encourage industry leading investigative analysis through comprehensive response playbooks, formulating detection use cases and automations, and research service-enhancing tools. Encourage and implement innovative practices in threat monitoring and response, fostering continuous improvement and adaptation to emerging threats. Use threat intelligence to focus investigation and detection efforts and adhering to the threat hunting strategy and processes. Develop, implement, and maintain policies, standards, and procedures for security operations investigations and incidents, ensuring alignment with legal and regulatory requirements. Conduct SOC service reviews, including evaluating capacity, assessing quality, conducting purple and red team exercises, and performing internal evaluations. Collaborate closely with teams across cybersecurity, technology, and beyond. Lead service improvements through projects and initiatives, ensuring clear communication of plans, implementation, and progress updates. Monitor and assess managed security service provider performance, ensuring alignment to contracted service and operational level agreements. Maintain high-quality standards through regular audits, evaluations, and the implementation of continuous improvement. Following our Business Code of Conduct and always acting with integrity and due diligence. You will need Operational skills relevant for the role: SOC Service Management: Operate SOC within large enterprise. Define and measure key performance indicators (e.g., MTTD, MTTR) to evaluate SOC performance and meet objectives and SLAs. SOC Process Optimisation: Continuously improve SOC workflows, alert triage, and incident resolution. Automation and Orchestration: Use automation tools to improve manual tasks, reduce response times, and improve detection. Service Level Agreement (SLA) Management: Ensure alignment to SLAs with internal teams and external service providers. Collaboration Across Teams: Work across cybersecurity and IT teams to drive integrated security solutions. Security Tool Management: Manage and optimise SOC technologies like SIEM, EDR, and SOAR for effective threat detection. Training and Development: Implement training programs to enhance SOC analysts' technical skills and incident response. Vendor Management: Manage third-party vendors and MSSPs to ensure they meet performance expectations. Experience relevant for this role: Demonstrable experience (4+ years') in successfully leading a high-performance team, including security analysts at all levels. Proficient in security operations, including technical analysis, investigations, and handling security incidents in large-scale, fast-paced corporate environments both on premise and in the cloud. A strong, up-to-date understanding of the security threats facing large enterprises and the challenges these present to the SOC. Experience with technical analysis of enterprise systems including operating systems, networks, cloud, and complex architectures. Experience with a broad range of enterprise security technologies including EDR, SIEM and SOAR. Familiarity with at least one scripting language such as Python, PowerShell etc. Awareness of how AI can be applied in both offensive and defensive team operations, including its potential for threat detection and incident response to enhance security posture. Excellent written and verbal communication skills. Ability to think critically and lead technical investigation. Ability to handle high stress situations with composure, efficiency, and integrity. Completion of relevant training courses such as SANS LDR551, SEC504, FOR508, ITIL Framework; certifications (or equivalents) are desirable but not needed. About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome . We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate.
Feb 17, 2025
Full time
The following content displays a map of the jobs location - Welwyn Garden City We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Annual bonus scheme of up to 20% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) Private medical insurance 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing About the role Our Security Operations Centre (SOC) is at the heart of monitoring and investigating cybersecurity incidents for the Tesco Group. They operate closely with other cybersecurity teams, including Digital Forensics and Incident Response, Threat Intelligence, Automation and Detection Engineering, to protect, detect, and respond to security threats across Tesco's complex estate. Beyond investigating security incidents, they maximise their expertise to collaborate with other teams, driving innovation and improving our overall security capabilities. The Security Operations Centre Manager will lead a skilled team, deliver high-quality service, and collaborate with cybersecurity professionals. Take charge of coordinating initiatives that integrate efforts across security teams and the wider Tesco Technology organization. Emphasize the development of team members and the maturity of the SOC's capabilities. Drawing on extensive security operations experience and strong critical thinking skills, the SOC Manager will support incident analysis and maintain a clear view of the operational and threat landscape, ensuring a coordinated and effective response to emerging incidents. At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That's why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support. You will be responsible for Lead an effective and efficient SOC service that delivers timely detection, analysis, and response to security alerts and incidents. Ensure continuous improvement and alignment of new initiatives with the broader security strategy, keeping it central to all planning and execution, while also reporting on its implementation. Stay ahead of the cyber threat landscape and specifically those within Tesco verticals (e.g., retail, transport, fuel, pharmacy). Lead the team through complex operational landscapes and security incidents, ensuring accurate interrogation, analysis, and presentation of threat-related data and ensuring decisive actions. Develop team member leadership skills and technical capabilities. Encourage industry leading investigative analysis through comprehensive response playbooks, formulating detection use cases and automations, and research service-enhancing tools. Encourage and implement innovative practices in threat monitoring and response, fostering continuous improvement and adaptation to emerging threats. Use threat intelligence to focus investigation and detection efforts and adhering to the threat hunting strategy and processes. Develop, implement, and maintain policies, standards, and procedures for security operations investigations and incidents, ensuring alignment with legal and regulatory requirements. Conduct SOC service reviews, including evaluating capacity, assessing quality, conducting purple and red team exercises, and performing internal evaluations. Collaborate closely with teams across cybersecurity, technology, and beyond. Lead service improvements through projects and initiatives, ensuring clear communication of plans, implementation, and progress updates. Monitor and assess managed security service provider performance, ensuring alignment to contracted service and operational level agreements. Maintain high-quality standards through regular audits, evaluations, and the implementation of continuous improvement. Following our Business Code of Conduct and always acting with integrity and due diligence. You will need Operational skills relevant for the role: SOC Service Management: Operate SOC within large enterprise. Define and measure key performance indicators (e.g., MTTD, MTTR) to evaluate SOC performance and meet objectives and SLAs. SOC Process Optimisation: Continuously improve SOC workflows, alert triage, and incident resolution. Automation and Orchestration: Use automation tools to improve manual tasks, reduce response times, and improve detection. Service Level Agreement (SLA) Management: Ensure alignment to SLAs with internal teams and external service providers. Collaboration Across Teams: Work across cybersecurity and IT teams to drive integrated security solutions. Security Tool Management: Manage and optimise SOC technologies like SIEM, EDR, and SOAR for effective threat detection. Training and Development: Implement training programs to enhance SOC analysts' technical skills and incident response. Vendor Management: Manage third-party vendors and MSSPs to ensure they meet performance expectations. Experience relevant for this role: Demonstrable experience (4+ years') in successfully leading a high-performance team, including security analysts at all levels. Proficient in security operations, including technical analysis, investigations, and handling security incidents in large-scale, fast-paced corporate environments both on premise and in the cloud. A strong, up-to-date understanding of the security threats facing large enterprises and the challenges these present to the SOC. Experience with technical analysis of enterprise systems including operating systems, networks, cloud, and complex architectures. Experience with a broad range of enterprise security technologies including EDR, SIEM and SOAR. Familiarity with at least one scripting language such as Python, PowerShell etc. Awareness of how AI can be applied in both offensive and defensive team operations, including its potential for threat detection and incident response to enhance security posture. Excellent written and verbal communication skills. Ability to think critically and lead technical investigation. Ability to handle high stress situations with composure, efficiency, and integrity. Completion of relevant training courses such as SANS LDR551, SEC504, FOR508, ITIL Framework; certifications (or equivalents) are desirable but not needed. About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome . We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate.
I am working in partnership with a long established (over twenty years) provider of manned guarding and associated services. They are high performing holders of Approved Contractor Status and hold NSI gold medal accreditation. Their aim was to provide high quality, bespoke staffed security services to demanding and discerning customers throughout the United Kingdom. They provide a large variety of internal and external Security Options including: Security Officers, Mobile Services, Graffiti Removal, Electronic Security and Remote Monitoring. They have an enviable portfolio of well-known clients that includes educational establishments, hospitals, local authorities, financial institutions, logistics and manufacturing companies, although over the years they have experience in most sectors. They have recently launched a new Cyber Security Training division and I am partnering with them to find a Business Development Manager for this division. Based at the company s Head Office in Hounslow, the purpose of the role is to sell my clients on-line training courses. The training will inform and educate staff working in an organisation to recognise threats to an organisation s digital security, including but not limited to phishing, viruses, spyware, or malware, posing substantial risks, potential reputational damage, operational disruption and legal and regulatory consequences. The courses are sold on a license basis per member of staff undertaking the training, so the larger the organisation the larger the sale value! There is an enormous potential marketplace for this training and sectors that are currently particularly looking to improve their cyber security include the educational, insurance and training sectors, but any organisation is a potential client. The client is flexible regarding the previous experience of candidates. Candidates with a technical background in cyber security would be preferable but their specialisation could be administration, support or sales. The role will require excellent communication skills as the role will be telesales based. An ability to co-ordinate a sales strategy and an entrepreneurial spirit is needed. Candidates must reside within an easy commute of Hounslow. Basic salary circa £30k, commission (structure to be agreed), NEST pension and 20 days holiday plus 8 Bank Holidays. We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.
Feb 17, 2025
Full time
I am working in partnership with a long established (over twenty years) provider of manned guarding and associated services. They are high performing holders of Approved Contractor Status and hold NSI gold medal accreditation. Their aim was to provide high quality, bespoke staffed security services to demanding and discerning customers throughout the United Kingdom. They provide a large variety of internal and external Security Options including: Security Officers, Mobile Services, Graffiti Removal, Electronic Security and Remote Monitoring. They have an enviable portfolio of well-known clients that includes educational establishments, hospitals, local authorities, financial institutions, logistics and manufacturing companies, although over the years they have experience in most sectors. They have recently launched a new Cyber Security Training division and I am partnering with them to find a Business Development Manager for this division. Based at the company s Head Office in Hounslow, the purpose of the role is to sell my clients on-line training courses. The training will inform and educate staff working in an organisation to recognise threats to an organisation s digital security, including but not limited to phishing, viruses, spyware, or malware, posing substantial risks, potential reputational damage, operational disruption and legal and regulatory consequences. The courses are sold on a license basis per member of staff undertaking the training, so the larger the organisation the larger the sale value! There is an enormous potential marketplace for this training and sectors that are currently particularly looking to improve their cyber security include the educational, insurance and training sectors, but any organisation is a potential client. The client is flexible regarding the previous experience of candidates. Candidates with a technical background in cyber security would be preferable but their specialisation could be administration, support or sales. The role will require excellent communication skills as the role will be telesales based. An ability to co-ordinate a sales strategy and an entrepreneurial spirit is needed. Candidates must reside within an easy commute of Hounslow. Basic salary circa £30k, commission (structure to be agreed), NEST pension and 20 days holiday plus 8 Bank Holidays. We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.
I am working in partnership with a long established (over twenty-five years) provider of manned guarding and associated services. They are high performing holders of Approved Contractor Status and hold NSI gold medal accreditation. Their aim was to provide high quality, bespoke staffed security services to demanding and discerning customers throughout the United Kingdom. They provide a large variety of internal and external Security Options including: Security Officers, Mobile Services, Graffiti Removal, Electronic Security, Remote Monitoring and a newly launched Cyber Security Training division. They have an enviable portfolio of well-known clients that includes educational establishments (such as halls of residence), high-end offices, hospitals, local authorities, financial institutions, logistics and manufacturing companies, although over the years they have gained experience in most sectors. They are currently looking for an additional Business Development Manager to join their sales team, which currently consists of a Head of Sales, a full-time BDM and a hybrid sales/operations manager. The selling area will be London and the Home Counties. The sales department within the company has a very open culture and is geared towards sitting down as a team and finding the best strategy to secure the business. So, for example a BDM may have strong relationships or knowledge of a particular client, sector or geographical area, this knowledge would be utilised in the best possible way to win a contract. As a company they actively creat leads although the incumbent will be expected to have their own contacts. Candidates for the role must be industry experienced, currently working in a similar role or have done so in the last twelve months, possess at least two years manned guarding sales experience have an excellent knowledge of the entire sales cycle from initial lead finding through to tendering and closing the sale, have excellent client engagement, persuasion and communication skills and reside with commuting distance of their offices near Heathrow. A company car will be supplied or an allowance will be paid, a phone and laptop are supplied. The position has an annual sales target of 1 million. Commission is paid at 1% to target, 1% bonus for hitting target and 2% above target (this is open ended). Salary circa 40k commission (possibly higher for an exceptional candidate), 22 days holiday plus Bank Holidays, NEST pension scheme (which can be upgraded). We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.
Feb 17, 2025
Full time
I am working in partnership with a long established (over twenty-five years) provider of manned guarding and associated services. They are high performing holders of Approved Contractor Status and hold NSI gold medal accreditation. Their aim was to provide high quality, bespoke staffed security services to demanding and discerning customers throughout the United Kingdom. They provide a large variety of internal and external Security Options including: Security Officers, Mobile Services, Graffiti Removal, Electronic Security, Remote Monitoring and a newly launched Cyber Security Training division. They have an enviable portfolio of well-known clients that includes educational establishments (such as halls of residence), high-end offices, hospitals, local authorities, financial institutions, logistics and manufacturing companies, although over the years they have gained experience in most sectors. They are currently looking for an additional Business Development Manager to join their sales team, which currently consists of a Head of Sales, a full-time BDM and a hybrid sales/operations manager. The selling area will be London and the Home Counties. The sales department within the company has a very open culture and is geared towards sitting down as a team and finding the best strategy to secure the business. So, for example a BDM may have strong relationships or knowledge of a particular client, sector or geographical area, this knowledge would be utilised in the best possible way to win a contract. As a company they actively creat leads although the incumbent will be expected to have their own contacts. Candidates for the role must be industry experienced, currently working in a similar role or have done so in the last twelve months, possess at least two years manned guarding sales experience have an excellent knowledge of the entire sales cycle from initial lead finding through to tendering and closing the sale, have excellent client engagement, persuasion and communication skills and reside with commuting distance of their offices near Heathrow. A company car will be supplied or an allowance will be paid, a phone and laptop are supplied. The position has an annual sales target of 1 million. Commission is paid at 1% to target, 1% bonus for hitting target and 2% above target (this is open ended). Salary circa 40k commission (possibly higher for an exceptional candidate), 22 days holiday plus Bank Holidays, NEST pension scheme (which can be upgraded). We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.
Red Team Operator Salary: £80,000 - £100,000 per annum Location: Hybrid - London-based with flexible remote working Step into the heart of an industry-leading organisation and become a key player in safeguarding their digital landscape. As an Internal Red Team Operator, you'll play a crucial role in simulating advanced threat scenarios to strengthen defences against real-world attacks. This is your opportunity to work within a dedicated internal security team, leading high-impact projects across the entire organisation. With a strong focus on innovation, research, and personal development, you'll be at the forefront of the mission to proactively identify and mitigate cyber risks. Red Team Operator - Responsibilities: Execute full-scope Red Team engagements, uncovering vulnerabilities across networks, applications, and physical environments. Simulate real-world attack scenarios, including phishing, social engineering, and lateral movement, to test and enhance internal defences. Collaborate closely with incident response and blue teams to refine detection and response capabilities. Develop bespoke tools, techniques, and methodologies to stay ahead of evolving threats. Present actionable findings and recommendations to technical and executive stakeholders, driving meaningful change across the organisation. Red Team Operator - Requirements: Extensive experience in offensive security, including Red Teaming and penetration testing in an enterprise environment. Proficiency with tools such as Cobalt Strike, Metasploit, and custom payload development. In-depth knowledge of enterprise systems, including Active Directory, cloud infrastructures, and endpoint security. Industry certifications such as CRTO, OSCP, CCT, CCSAS, CCRTS or similar are highly valued. Strong communication skills, with the ability to convey complex technical findings to non-technical audiences. If you'd like to learn more about this opportunity, please apply directly or email your CV. Lawrence Harvey is acting as an Employment Business in regards to this position.
Feb 17, 2025
Full time
Red Team Operator Salary: £80,000 - £100,000 per annum Location: Hybrid - London-based with flexible remote working Step into the heart of an industry-leading organisation and become a key player in safeguarding their digital landscape. As an Internal Red Team Operator, you'll play a crucial role in simulating advanced threat scenarios to strengthen defences against real-world attacks. This is your opportunity to work within a dedicated internal security team, leading high-impact projects across the entire organisation. With a strong focus on innovation, research, and personal development, you'll be at the forefront of the mission to proactively identify and mitigate cyber risks. Red Team Operator - Responsibilities: Execute full-scope Red Team engagements, uncovering vulnerabilities across networks, applications, and physical environments. Simulate real-world attack scenarios, including phishing, social engineering, and lateral movement, to test and enhance internal defences. Collaborate closely with incident response and blue teams to refine detection and response capabilities. Develop bespoke tools, techniques, and methodologies to stay ahead of evolving threats. Present actionable findings and recommendations to technical and executive stakeholders, driving meaningful change across the organisation. Red Team Operator - Requirements: Extensive experience in offensive security, including Red Teaming and penetration testing in an enterprise environment. Proficiency with tools such as Cobalt Strike, Metasploit, and custom payload development. In-depth knowledge of enterprise systems, including Active Directory, cloud infrastructures, and endpoint security. Industry certifications such as CRTO, OSCP, CCT, CCSAS, CCRTS or similar are highly valued. Strong communication skills, with the ability to convey complex technical findings to non-technical audiences. If you'd like to learn more about this opportunity, please apply directly or email your CV. Lawrence Harvey is acting as an Employment Business in regards to this position.
TryHackMe is the fastest-growing online cyber security training platform. We make learning and teaching cyber security engaging through gamified and interactive exercises. In just a few years, we've scaled to over 4 million users (without any paid acquisition and only a three person marketing team), are fully bootstrapped, and are growing fast. We're looking for a Head of Marketing to roll up their sleeves, and work closely with the founders to supercharge our already working growth engine. In this role you'll execute on an existing marketing plan to acquire and engage users, and support our product and content engineering teams to drive our ambitious 2025 goals. We support both individual learners (B2C), and teams (B2B), and have a strong B2C2B motion where learners sign up for themselves, eventually introduce TryHackMe to their organisation, leading to them adopting our business plan . For this role, we're seeking someone with strong experience in a B2C SaaS company focused, but who can also navigate the needs of both individuals and organisations. TryHackMe isn't your typical workplace. We're intense, ambitious, and built for people who thrive on challenges. You should read this article before applying. Responsibilities Execute on initiatives to scale user growth, optimising every part of the funnel, and drive bottom-up B2B leads through practitioner-focused strategies; own B2C and B2B metrics. Validate, scale and optimise our existing and new channels, such as influencer marketing, content marketing, social sharing and product growth loops. Collaborate cross-functionally with product, content, sales and customer success teams to support key launches and marketing initiatives that drives growth. Maintain TryHackMe's position as the leader in beginner cyber security training while expanding appeal to professionals. Build, mentor, and inspire a high-performing marketing team, fostering a culture of collaboration, rapid experimentation, and continuous learning. The experience you have; Essentials 5+ years working for a B2C SaaS company in a product or growth marketing role (or similar). Has worked in organisations that rely on product-led growth. You are someone who operates with intensity, prefers executing over strategic planning, likes working with founders, has high standards and a keen eye for detail. You have vast experiences with startup or scale-up environments. You can translate your executed marketing work into insights and analysis to enable data-driven decisions. You have worked across similar channels to ours (LinkedIn, Discord, YouTube, TikTok). Desirable You have experience working in a technical product or audience, such as developers or cyber security, or similar fields. As well as the essential B2C, a desirable is for you to also have B2B experience. You have run a small team across marketing and design. Perks & Benefits 100% Remote - Ideally in and around the UK or +/- 1hr from GMT Flexi Time - Choose your own hours as long as you have at least 4 hours of overlap with the UK timezone (from 8am - 6pm) Tools - a dedicated work laptop + any accessories you need to do your best work. Swag Pack - start your TryHackMe journey with a sought-after branded swag bundle! Personal Development - £2,500 training budget to acquire certifications, books and more. Company Retreat - an annual company retreat, fully paid for by us! Health Insurance - if you're in a country that doesn't have public health care. Enhanced Maternity & Paternity - an enhanced package on top of statutory requirements. 401k / Pension - TryHackMe makes it easy to save money for your retirement. Lunch on us - whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches. Free THM subscription for your circle - we know our platform can be transformative, and we want to extend that impact to your family and friends! Our Hiring Process Stage 1 : 30m call to learn more about you (and vice versa) Stage 2 : Meet the founders in London Stage 3 : Call with senior leadership and/or advisors
Feb 17, 2025
Full time
TryHackMe is the fastest-growing online cyber security training platform. We make learning and teaching cyber security engaging through gamified and interactive exercises. In just a few years, we've scaled to over 4 million users (without any paid acquisition and only a three person marketing team), are fully bootstrapped, and are growing fast. We're looking for a Head of Marketing to roll up their sleeves, and work closely with the founders to supercharge our already working growth engine. In this role you'll execute on an existing marketing plan to acquire and engage users, and support our product and content engineering teams to drive our ambitious 2025 goals. We support both individual learners (B2C), and teams (B2B), and have a strong B2C2B motion where learners sign up for themselves, eventually introduce TryHackMe to their organisation, leading to them adopting our business plan . For this role, we're seeking someone with strong experience in a B2C SaaS company focused, but who can also navigate the needs of both individuals and organisations. TryHackMe isn't your typical workplace. We're intense, ambitious, and built for people who thrive on challenges. You should read this article before applying. Responsibilities Execute on initiatives to scale user growth, optimising every part of the funnel, and drive bottom-up B2B leads through practitioner-focused strategies; own B2C and B2B metrics. Validate, scale and optimise our existing and new channels, such as influencer marketing, content marketing, social sharing and product growth loops. Collaborate cross-functionally with product, content, sales and customer success teams to support key launches and marketing initiatives that drives growth. Maintain TryHackMe's position as the leader in beginner cyber security training while expanding appeal to professionals. Build, mentor, and inspire a high-performing marketing team, fostering a culture of collaboration, rapid experimentation, and continuous learning. The experience you have; Essentials 5+ years working for a B2C SaaS company in a product or growth marketing role (or similar). Has worked in organisations that rely on product-led growth. You are someone who operates with intensity, prefers executing over strategic planning, likes working with founders, has high standards and a keen eye for detail. You have vast experiences with startup or scale-up environments. You can translate your executed marketing work into insights and analysis to enable data-driven decisions. You have worked across similar channels to ours (LinkedIn, Discord, YouTube, TikTok). Desirable You have experience working in a technical product or audience, such as developers or cyber security, or similar fields. As well as the essential B2C, a desirable is for you to also have B2B experience. You have run a small team across marketing and design. Perks & Benefits 100% Remote - Ideally in and around the UK or +/- 1hr from GMT Flexi Time - Choose your own hours as long as you have at least 4 hours of overlap with the UK timezone (from 8am - 6pm) Tools - a dedicated work laptop + any accessories you need to do your best work. Swag Pack - start your TryHackMe journey with a sought-after branded swag bundle! Personal Development - £2,500 training budget to acquire certifications, books and more. Company Retreat - an annual company retreat, fully paid for by us! Health Insurance - if you're in a country that doesn't have public health care. Enhanced Maternity & Paternity - an enhanced package on top of statutory requirements. 401k / Pension - TryHackMe makes it easy to save money for your retirement. Lunch on us - whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches. Free THM subscription for your circle - we know our platform can be transformative, and we want to extend that impact to your family and friends! Our Hiring Process Stage 1 : 30m call to learn more about you (and vice versa) Stage 2 : Meet the founders in London Stage 3 : Call with senior leadership and/or advisors
VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. With over 250,000 users across more than 10,000 locations in 25+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey! The Head of IT and Data is a senior leadership role in which you will be responsible for overseeing VoCoVo's technology infrastructure, data management, data infrastructure, AI capabilities and business transformation efforts. The Head of IT and Data will ensure that all IT initiatives align with VoCoVo's business goals, meet regulatory requirements, and maintain a high level of operational efficiency. The role is crucial in ensuring the IT teams' practices are scalable, secure, and compliant while supporting business growth and innovation. The Head of IT and Data will be a key member of the extended leadership team with full responsibility for IT, Data and systems and managing a small group of IT professionals. Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. This is a hybrid working position with up to 2 days p/w in either of our Cheltenham or Shipton under Wychwood office locations. What we're looking for Deep understanding of IT and data governance frameworks and regulatory compliance requirements (e.g., GDPR, CCPA, data protection laws, AI compliance). Experience in overseeing data management processes, data architecture, data privacy, and security standards across large-scale organisations. Strong knowledge of risk management frameworks and experience in managing IT-related risks, including global data security and cybersecurity risks. Proven ability to lead cross-functional teams and influence key stakeholders to ensure compliance with IT, data, and AI policies and regulations. Excellent communication and interpersonal skills to collaborate effectively with internal teams, external vendors, and regulatory bodies. Proven ability to build out a strategic technological vision and roadmap, all the way through to implementable solutions. A team player who has strong prioritisation skills, can lead through change and is not afraid to get involved in the detail to impact in a hands-on fashion alongside strategic and operational tasks. Experience in supporting accreditations, e.g., NIST, Cyber Essentials, PCI-DSS compliance, ISO27001, IoT Security Foundations. 10+ years of experience in IT, data management, AI, and compliance, with at least 5 years in a leadership role overseeing governance and compliance functions. Relevant certifications in IT governance (e.g., ITIL, COBIT), data privacy (e.g., CIPP), cybersecurity (e.g., CISSP), and AI compliance frameworks are highly desirable. What you'll do Strategic Leadership and Planning Develop and Execute IT, Data, and AI Governance Strategy: Formulate and implement strategic governance frameworks for IT, data, and AI that ensure compliance with industry regulations and organisational policies. Technology Roadmap: Define and manage the technology roadmap for Internal IT, data, and AI, ensuring it supports the scalability and performance of VoCoVo's physical and digital infrastructure and data-driven initiatives. Governance and Compliance Oversight Data Governance and Privacy: Oversee the implementation of data governance frameworks, ensuring that data is managed, stored, and processed in accordance with privacy laws and compliance standards. Regulatory Compliance Management: Ensure IT systems and data processes meet all regulatory requirements, including data protection laws, cybersecurity standards, and AI compliance. Data Management and Integrity Data Management Strategy: Oversee the development and execution of strategies for data storage, processing, integration, and analytics, ensuring that data across VoCoVo is consistent, accurate, and accessible. Data Architecture: Lead the design and implementation of scalable data architectures for internal systems (e.g., data lakes, data warehouses) to support business intelligence and advanced analytics capabilities. Cross-Functional Collaboration and Stakeholder Management Collaboration with Product and Legal Teams: Work closely with product management, legal, and compliance teams to ensure all IT, data, and AI projects meet regulatory standards and business objectives. Business and IT Alignment: Collaborate with business units to ensure that IT, data, and AI initiatives align. Stakeholder Reporting: Regularly update executive leadership and relevant stakeholders on the status of IT, data, and AI governance, compliance initiatives, and risks. Provide recommendations for improving compliance and risk mitigation efforts. Salary Salary range: £90,000 - £110,000 Benefits 25 Days Holiday + Bank Holidays (increases with years of service) Option to Buy or Sell 5 days holiday each year Sick Pay - 8 weeks full pay, 4 weeks half pay Life Assurance - (4 times basic pay) Private Medical Insurance Employee Assistance Programmes (EAP) Cycle2Work Scheme Electric Car Green Salary Sacrifice Scheme Enhanced Maternity & Paternity Package Child Care Scheme Training & Development Company Organised Events Pension (Royal London Group) 5% Employer Contribution Matched Apple MacBook, Wireless Magic Mouse and Keyboard, Monitor and Headphones Diversity and Inclusion At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together. We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage. Company Values Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture. VALUED Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy and operate with honesty and integrity. ONE TEAM Collaboration of all for VoCoVo's happiness and success. INNOVATION Our products are constantly evolving to tackle the pain points of retailers across the globe. CUSTOMER FOCUSED Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations. EMPOWERED Our people are empowered to do the right thing and make decisions without loads of red tape. If you feel this could be the right fit, apply now!
Feb 16, 2025
Full time
VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. With over 250,000 users across more than 10,000 locations in 25+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey! The Head of IT and Data is a senior leadership role in which you will be responsible for overseeing VoCoVo's technology infrastructure, data management, data infrastructure, AI capabilities and business transformation efforts. The Head of IT and Data will ensure that all IT initiatives align with VoCoVo's business goals, meet regulatory requirements, and maintain a high level of operational efficiency. The role is crucial in ensuring the IT teams' practices are scalable, secure, and compliant while supporting business growth and innovation. The Head of IT and Data will be a key member of the extended leadership team with full responsibility for IT, Data and systems and managing a small group of IT professionals. Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. This is a hybrid working position with up to 2 days p/w in either of our Cheltenham or Shipton under Wychwood office locations. What we're looking for Deep understanding of IT and data governance frameworks and regulatory compliance requirements (e.g., GDPR, CCPA, data protection laws, AI compliance). Experience in overseeing data management processes, data architecture, data privacy, and security standards across large-scale organisations. Strong knowledge of risk management frameworks and experience in managing IT-related risks, including global data security and cybersecurity risks. Proven ability to lead cross-functional teams and influence key stakeholders to ensure compliance with IT, data, and AI policies and regulations. Excellent communication and interpersonal skills to collaborate effectively with internal teams, external vendors, and regulatory bodies. Proven ability to build out a strategic technological vision and roadmap, all the way through to implementable solutions. A team player who has strong prioritisation skills, can lead through change and is not afraid to get involved in the detail to impact in a hands-on fashion alongside strategic and operational tasks. Experience in supporting accreditations, e.g., NIST, Cyber Essentials, PCI-DSS compliance, ISO27001, IoT Security Foundations. 10+ years of experience in IT, data management, AI, and compliance, with at least 5 years in a leadership role overseeing governance and compliance functions. Relevant certifications in IT governance (e.g., ITIL, COBIT), data privacy (e.g., CIPP), cybersecurity (e.g., CISSP), and AI compliance frameworks are highly desirable. What you'll do Strategic Leadership and Planning Develop and Execute IT, Data, and AI Governance Strategy: Formulate and implement strategic governance frameworks for IT, data, and AI that ensure compliance with industry regulations and organisational policies. Technology Roadmap: Define and manage the technology roadmap for Internal IT, data, and AI, ensuring it supports the scalability and performance of VoCoVo's physical and digital infrastructure and data-driven initiatives. Governance and Compliance Oversight Data Governance and Privacy: Oversee the implementation of data governance frameworks, ensuring that data is managed, stored, and processed in accordance with privacy laws and compliance standards. Regulatory Compliance Management: Ensure IT systems and data processes meet all regulatory requirements, including data protection laws, cybersecurity standards, and AI compliance. Data Management and Integrity Data Management Strategy: Oversee the development and execution of strategies for data storage, processing, integration, and analytics, ensuring that data across VoCoVo is consistent, accurate, and accessible. Data Architecture: Lead the design and implementation of scalable data architectures for internal systems (e.g., data lakes, data warehouses) to support business intelligence and advanced analytics capabilities. Cross-Functional Collaboration and Stakeholder Management Collaboration with Product and Legal Teams: Work closely with product management, legal, and compliance teams to ensure all IT, data, and AI projects meet regulatory standards and business objectives. Business and IT Alignment: Collaborate with business units to ensure that IT, data, and AI initiatives align. Stakeholder Reporting: Regularly update executive leadership and relevant stakeholders on the status of IT, data, and AI governance, compliance initiatives, and risks. Provide recommendations for improving compliance and risk mitigation efforts. Salary Salary range: £90,000 - £110,000 Benefits 25 Days Holiday + Bank Holidays (increases with years of service) Option to Buy or Sell 5 days holiday each year Sick Pay - 8 weeks full pay, 4 weeks half pay Life Assurance - (4 times basic pay) Private Medical Insurance Employee Assistance Programmes (EAP) Cycle2Work Scheme Electric Car Green Salary Sacrifice Scheme Enhanced Maternity & Paternity Package Child Care Scheme Training & Development Company Organised Events Pension (Royal London Group) 5% Employer Contribution Matched Apple MacBook, Wireless Magic Mouse and Keyboard, Monitor and Headphones Diversity and Inclusion At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together. We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage. Company Values Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture. VALUED Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy and operate with honesty and integrity. ONE TEAM Collaboration of all for VoCoVo's happiness and success. INNOVATION Our products are constantly evolving to tackle the pain points of retailers across the globe. CUSTOMER FOCUSED Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations. EMPOWERED Our people are empowered to do the right thing and make decisions without loads of red tape. If you feel this could be the right fit, apply now!
Head Resourcing are recruiting for a senior platform engineer for a financial services company. This role is predominantly remote although ideally you will be near one of the hubs in Gosforth or Glasgow for occasional office attendance. The role pays 39,000 - 49,000 and offers a range of great benefits . The role will require some occasional weekend/evening work. The core aspect of your role will be to support the management of the Operational Platform, with a focus on the Linux Server Estate. This will involve collaboration with internal customers, partners and external customers to deliver excellent service and ensure our systems are efficient, performant, resilient where emerging technology threats & risks are managed and change to our systems are managed effectively. The role involves: Innovating, supporting and maintaining the companies Linux server estate for Operational Platform. Supporting the management of Patching lifecycles, including scheduling, deployment & verification. Engineering, validating, implementing and quality assuring technical solutions. Supporting projects implementing new infrastructure into the datacentres. Supporting root cause analysis and remediation of issues. Working closely with others to estimate work, manage domain scope, risks and issues. Collaborating with project teams to ensure that change within the environment is managed and controlled effectively. Experience required: Strong sys admin skills and engineering experience of Red Hat Enterprise Linux Satellite (install, Configure, manage) Experience of server implementation, upgrades, maintenance, monitoring and automation (Infrastructure as Code) with Ansible, AAP VMware (upgrade, manage) Understanding of Networking Technologies Strong problem-solving skills with the ability to own, diagnose and resolve platforms issues. Understanding of cybersecurity principles, vulnerability management Python, Bash, API's and data structures in JSON/YAML or other Benefits Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)? plus the option to buy more. Up to five extra paid well-being days per year?. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Excellent pension, with a minimum employer contribution of 8% Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
Feb 13, 2025
Full time
Head Resourcing are recruiting for a senior platform engineer for a financial services company. This role is predominantly remote although ideally you will be near one of the hubs in Gosforth or Glasgow for occasional office attendance. The role pays 39,000 - 49,000 and offers a range of great benefits . The role will require some occasional weekend/evening work. The core aspect of your role will be to support the management of the Operational Platform, with a focus on the Linux Server Estate. This will involve collaboration with internal customers, partners and external customers to deliver excellent service and ensure our systems are efficient, performant, resilient where emerging technology threats & risks are managed and change to our systems are managed effectively. The role involves: Innovating, supporting and maintaining the companies Linux server estate for Operational Platform. Supporting the management of Patching lifecycles, including scheduling, deployment & verification. Engineering, validating, implementing and quality assuring technical solutions. Supporting projects implementing new infrastructure into the datacentres. Supporting root cause analysis and remediation of issues. Working closely with others to estimate work, manage domain scope, risks and issues. Collaborating with project teams to ensure that change within the environment is managed and controlled effectively. Experience required: Strong sys admin skills and engineering experience of Red Hat Enterprise Linux Satellite (install, Configure, manage) Experience of server implementation, upgrades, maintenance, monitoring and automation (Infrastructure as Code) with Ansible, AAP VMware (upgrade, manage) Understanding of Networking Technologies Strong problem-solving skills with the ability to own, diagnose and resolve platforms issues. Understanding of cybersecurity principles, vulnerability management Python, Bash, API's and data structures in JSON/YAML or other Benefits Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)? plus the option to buy more. Up to five extra paid well-being days per year?. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Excellent pension, with a minimum employer contribution of 8% Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
