About The Role UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Senior Administrator to join our Administration team at HMP Ford, an open Prison located in Ford, West Sussex. HMP Ford is a male open prison that can accommodate around 550 inmates. We are recruiting a Senior Administrator to line manage a small team of two administrators. Hours Monday - Friday 0800 - 1600 Salary This position is full time, you'll receive an annual salary up to £33,510 per annum FTE - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks. What you'll be doing As a Senior Administrator, your responsibilities will vary. You will Be responsible for working as part of the healthcare team to ensure provision of administrative, clerical and secretarial services for the Practice Plus Group healthcare delivery on site. Leading the Administration Team in all managerial functions, including HR, training, competency and efficiency. Ensuring effective management of clinics and rota template, monitoring DNAs/cancellations and duplicate/ineffective use of clinics; all referrals are managed efficiently and all data is available and up to date at all times. You'll also be responsible for supporting the Head of Healthcare in the preparation, distribution and recording of complaints. Organise the recording of meeting minutes and distribute with approval. To include: Local Quality Delivery Board, Multi-Professional Clinical Case Clinics, Weekly Mental Health Meeting, Local Quality Assurance Meeting and any others required. If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning. It doesn't stop there we also offer: Discounts on shopping and leisure activities Support to grow in your role and continue your professional development 24/7 employee assistance helpline and financial assistance when you need it What we'll look for in you The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We're the UK's leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. Practice Plus Group's purpose is to Unlock your best work life and we stand by our core values: we treat patients and each other as we would like to be treated we act with integrity we embrace diversity we strive to do things better together We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all. Maths and English language skills at GCSE level or ability to demonstrate numeracy and literacy skills NVQ 2 Business Administration or equivalent experience Working to tight deadlines Diary management Organising meetingsUsing and maintaining databases, internet, Microsoft Office applications or equivalent, SystmOne Although not essential ideal applicants would have experience in a hospital, community or prison environment. Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you're looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.
Jan 22, 2026
Full time
About The Role UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Senior Administrator to join our Administration team at HMP Ford, an open Prison located in Ford, West Sussex. HMP Ford is a male open prison that can accommodate around 550 inmates. We are recruiting a Senior Administrator to line manage a small team of two administrators. Hours Monday - Friday 0800 - 1600 Salary This position is full time, you'll receive an annual salary up to £33,510 per annum FTE - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks. What you'll be doing As a Senior Administrator, your responsibilities will vary. You will Be responsible for working as part of the healthcare team to ensure provision of administrative, clerical and secretarial services for the Practice Plus Group healthcare delivery on site. Leading the Administration Team in all managerial functions, including HR, training, competency and efficiency. Ensuring effective management of clinics and rota template, monitoring DNAs/cancellations and duplicate/ineffective use of clinics; all referrals are managed efficiently and all data is available and up to date at all times. You'll also be responsible for supporting the Head of Healthcare in the preparation, distribution and recording of complaints. Organise the recording of meeting minutes and distribute with approval. To include: Local Quality Delivery Board, Multi-Professional Clinical Case Clinics, Weekly Mental Health Meeting, Local Quality Assurance Meeting and any others required. If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning. It doesn't stop there we also offer: Discounts on shopping and leisure activities Support to grow in your role and continue your professional development 24/7 employee assistance helpline and financial assistance when you need it What we'll look for in you The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We're the UK's leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. Practice Plus Group's purpose is to Unlock your best work life and we stand by our core values: we treat patients and each other as we would like to be treated we act with integrity we embrace diversity we strive to do things better together We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all. Maths and English language skills at GCSE level or ability to demonstrate numeracy and literacy skills NVQ 2 Business Administration or equivalent experience Working to tight deadlines Diary management Organising meetingsUsing and maintaining databases, internet, Microsoft Office applications or equivalent, SystmOne Although not essential ideal applicants would have experience in a hospital, community or prison environment. Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you're looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.
Senior Manager Client Finance Department: Client Finance Employment Type: Permanent Location: Cheltenham Reporting To: Head of Client Finance Compensation: £80,000 / year Description Polo Works is a provider of outsourced services within the insurance industry. Due to business growth, a senior finance opportunity is available, reporting to the Head of Client Finance, responsible for financial reporting, processes and controls across non Lloyd's clients. The successful candidate must have strong insurance accounting experience, first class people management skills and an ability to deal with senior stakeholders both internal and external. Key Responsibilities To lead the team providing financial reporting processes for insurance companies across Polo Works, providing leadership and technical guidance to all staff working on these clients. Where remediation, or process redesign is required, this role is expected to lead the change, working with internal and external stakeholders to resolve any issues. Primary review of the financial results for non Lloyd's clients, including oversight of the process to ensure integrity and delivery of all regulatory and statutory financial reporting for the entities under management. Responsibility for managing financial compliance. Working with Client Finance Managers, play a leading role in the onboarding of new clients, reviewing/establishing accounting policies, overseeing and establishing an appropriate level of documentation and controls within the client finance team, resolving reporting/processing issues and embedding this into BAU. Preparation of Board and Audit Committee papers, attending either meeting if required. Reviewing and (where relevant) improving financial controls on a rolling basis. Liaison with external auditors on the audit and any relevant internal audit reviews. Management of related tax return data requests. Management of the preparation, interpretation, maintenance and application of accounting policies in accordance with current accounting standards. Work closely with clients on the interpretation of any new accounting standards, preparing technical papers and aligning processes to meet the new requirements. Playing a leading role in finance projects, including IT Financial systems development where relevant. Oversight of the work in the team, but getting into detail, resolving issues and working with clients where required. Training and developing the team in insurance related skills at every opportunity. Working with the Head of Client Finance and the learning and development team to understand skills gaps, identify suitable training and strengthen team knowledge. Decisions taken within defined guidelines for the role and client specific procedures. Skills, Knowledge & Expertise Insurance industry experience in a reporting role. Detailed regulatory return experience. Experience of leading a team is essential. Driving and implementing change. Excellent organisational skills, ability to multi task. Strong attention to detail. Highly analytical. Ability to work independently and use own initiative to problem solve. Good teamworking and collaboration skills. Ability to work under pressure and be flexible. Efficient, self motivated. Good verbal and written communication skills. High levels of integrity and ability to lead on doing the right thing. Qualified accountant. Must be highly proficient with Microsoft applications, particularly Excel. Demonstrates behaviours aligned to the PoloWorks PRIDE values: Pioneering - we don't stand still Responsible - We do the right thing Inclusive - we all play a role Delivery Focused - we provide services we are proud of Empowering - we equip people to be their best Job Benefits As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy or sell up to 5 days using our Annual Leave Flex Benefit), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel. Benefits Band 4
Jan 22, 2026
Full time
Senior Manager Client Finance Department: Client Finance Employment Type: Permanent Location: Cheltenham Reporting To: Head of Client Finance Compensation: £80,000 / year Description Polo Works is a provider of outsourced services within the insurance industry. Due to business growth, a senior finance opportunity is available, reporting to the Head of Client Finance, responsible for financial reporting, processes and controls across non Lloyd's clients. The successful candidate must have strong insurance accounting experience, first class people management skills and an ability to deal with senior stakeholders both internal and external. Key Responsibilities To lead the team providing financial reporting processes for insurance companies across Polo Works, providing leadership and technical guidance to all staff working on these clients. Where remediation, or process redesign is required, this role is expected to lead the change, working with internal and external stakeholders to resolve any issues. Primary review of the financial results for non Lloyd's clients, including oversight of the process to ensure integrity and delivery of all regulatory and statutory financial reporting for the entities under management. Responsibility for managing financial compliance. Working with Client Finance Managers, play a leading role in the onboarding of new clients, reviewing/establishing accounting policies, overseeing and establishing an appropriate level of documentation and controls within the client finance team, resolving reporting/processing issues and embedding this into BAU. Preparation of Board and Audit Committee papers, attending either meeting if required. Reviewing and (where relevant) improving financial controls on a rolling basis. Liaison with external auditors on the audit and any relevant internal audit reviews. Management of related tax return data requests. Management of the preparation, interpretation, maintenance and application of accounting policies in accordance with current accounting standards. Work closely with clients on the interpretation of any new accounting standards, preparing technical papers and aligning processes to meet the new requirements. Playing a leading role in finance projects, including IT Financial systems development where relevant. Oversight of the work in the team, but getting into detail, resolving issues and working with clients where required. Training and developing the team in insurance related skills at every opportunity. Working with the Head of Client Finance and the learning and development team to understand skills gaps, identify suitable training and strengthen team knowledge. Decisions taken within defined guidelines for the role and client specific procedures. Skills, Knowledge & Expertise Insurance industry experience in a reporting role. Detailed regulatory return experience. Experience of leading a team is essential. Driving and implementing change. Excellent organisational skills, ability to multi task. Strong attention to detail. Highly analytical. Ability to work independently and use own initiative to problem solve. Good teamworking and collaboration skills. Ability to work under pressure and be flexible. Efficient, self motivated. Good verbal and written communication skills. High levels of integrity and ability to lead on doing the right thing. Qualified accountant. Must be highly proficient with Microsoft applications, particularly Excel. Demonstrates behaviours aligned to the PoloWorks PRIDE values: Pioneering - we don't stand still Responsible - We do the right thing Inclusive - we all play a role Delivery Focused - we provide services we are proud of Empowering - we equip people to be their best Job Benefits As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy or sell up to 5 days using our Annual Leave Flex Benefit), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel. Benefits Band 4
Head of Conveyancing - West Midlands Location: West Midlands Salary: Up to 68,000 per annum + benefits Type: Full-time, Permanent Set up: Hybrid working A forward-thinking and ambitious law firm in Birmingham is seeking a Head of Conveyancing to lead, shape, and elevate its residential property department during an exciting period of strategic growth. This is a genuine opportunity to take ownership of a department and drive it forward - blending hands-on leadership with the autonomy to influence change, modernise processes, and support the firm's wider expansion plans. The Opportunity As Head of Conveyancing , you'll oversee the day-to-day operations of the department, managing a capable and dedicated team while also playing a key role in the firm's strategic development. You'll have the platform, support, and investment to build on what's already in place and lead the function into its next phase of evolution. Your role will involve: Leading and inspiring a growing team of conveyancers, ensuring excellence in delivery and client care. Driving operational improvements, implementing modern systems and best practices. Working closely with senior stakeholders to align department goals with firm-wide growth objectives. Taking a proactive approach to business development and client engagement. Overseeing complex or high-value transactions, providing expert technical input and leadership. About You You'll be a confident, experienced conveyancing professional with a track record of leadership and operational management. This role suits someone who thrives on taking initiative, driving improvement, and shaping teams. You'll bring: Strong technical expertise in residential conveyancing. Experience managing or supervising a conveyancing team. Commercial awareness and a strategic mindset. The ability to lead, motivate, and inspire others through change and growth. Why Join? This is more than just a management position - it's a chance to build something meaningful within a supportive, well-invested firm that's committed to long-term development. You'll benefit from: A competitive salary of up to 68,000 per annum (DOE). A collaborative, forward-looking culture that values ideas and innovation. Clear scope to develop the department and your own leadership career. The backing of an ambitious senior team who value progress and investment in people. If you're ready to take the next step in your conveyancing career - leading from the front and shaping the future of a growing department - we'd love to hear from you. Apply now or reach out in confidence for an initial conversation. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jan 22, 2026
Full time
Head of Conveyancing - West Midlands Location: West Midlands Salary: Up to 68,000 per annum + benefits Type: Full-time, Permanent Set up: Hybrid working A forward-thinking and ambitious law firm in Birmingham is seeking a Head of Conveyancing to lead, shape, and elevate its residential property department during an exciting period of strategic growth. This is a genuine opportunity to take ownership of a department and drive it forward - blending hands-on leadership with the autonomy to influence change, modernise processes, and support the firm's wider expansion plans. The Opportunity As Head of Conveyancing , you'll oversee the day-to-day operations of the department, managing a capable and dedicated team while also playing a key role in the firm's strategic development. You'll have the platform, support, and investment to build on what's already in place and lead the function into its next phase of evolution. Your role will involve: Leading and inspiring a growing team of conveyancers, ensuring excellence in delivery and client care. Driving operational improvements, implementing modern systems and best practices. Working closely with senior stakeholders to align department goals with firm-wide growth objectives. Taking a proactive approach to business development and client engagement. Overseeing complex or high-value transactions, providing expert technical input and leadership. About You You'll be a confident, experienced conveyancing professional with a track record of leadership and operational management. This role suits someone who thrives on taking initiative, driving improvement, and shaping teams. You'll bring: Strong technical expertise in residential conveyancing. Experience managing or supervising a conveyancing team. Commercial awareness and a strategic mindset. The ability to lead, motivate, and inspire others through change and growth. Why Join? This is more than just a management position - it's a chance to build something meaningful within a supportive, well-invested firm that's committed to long-term development. You'll benefit from: A competitive salary of up to 68,000 per annum (DOE). A collaborative, forward-looking culture that values ideas and innovation. Clear scope to develop the department and your own leadership career. The backing of an ambitious senior team who value progress and investment in people. If you're ready to take the next step in your conveyancing career - leading from the front and shaping the future of a growing department - we'd love to hear from you. Apply now or reach out in confidence for an initial conversation. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Job Title: Safety and Compliance Deputy Manager Location: Oxford Hours: Full-time, 08 00, Monday to Friday, office-based Salary range: £50k-£60k DOE Role Purpose: The Safety and Compliance Deputy Manager will support the company in ensuring full regulatory and operational compliance across all aviation safety and business operations. This role provides critical support to Department Heads and the Senior Leadership Team (SLT) to ensure safety-critical systems for private jet operations are fully compliant with aviation regulations, company policies, and industry best practices. Key Responsibilities: Support full regulatory compliance across all company aviation procedures, policies, and operational activities. Assist Department Heads in fulfilling their compliance responsibilities, including safety, quality, and regulatory requirements. Plan and conduct scheduled and ad hoc audits and inspections of safety-critical systems, aircraft operations, and ground handling processes. Compile detailed audit reports, identify non-conformities, and highlight opportunities for system improvements. Support managers with root cause analysis of findings and development of corrective action plans, ensuring regulatory and company standards are met. Review corrective action plans for accuracy and effectiveness; track their implementation and escalate unresolved issues to the Compliance Monitoring Manager (CMM). Maintain accurate documentation, audit records, and checklists within the company compliance monitoring system. Represent the compliance function at Safety Action Groups, Safety Review Boards, and other internal/external forums relevant to aviation operations. Ensure all findings and corrective actions related to aircraft, operations, and facilities are addressed in line with aviation safety standards. Perform other duties as reasonably requested by the CMM or SLT, supporting safe, compliant, and efficient private jet operations. Requirements & Attributes: Strong understanding of aviation regulatory compliance, ideally including EASA/CAA regulations and Part 145 or equivalent. Experience in auditing, inspections, and compliance reporting in aviation or high-risk operational environments. Excellent organisational skills and attention to detail. Ability to communicate effectively across all levels of the organisation, including flight operations, engineering, and management teams. Proactive, solutions-focused, and able to work independently while supporting multiple departments. Strong analytical and problem-solving abilities, with experience in risk management and safety monitoring.
Jan 22, 2026
Full time
Job Title: Safety and Compliance Deputy Manager Location: Oxford Hours: Full-time, 08 00, Monday to Friday, office-based Salary range: £50k-£60k DOE Role Purpose: The Safety and Compliance Deputy Manager will support the company in ensuring full regulatory and operational compliance across all aviation safety and business operations. This role provides critical support to Department Heads and the Senior Leadership Team (SLT) to ensure safety-critical systems for private jet operations are fully compliant with aviation regulations, company policies, and industry best practices. Key Responsibilities: Support full regulatory compliance across all company aviation procedures, policies, and operational activities. Assist Department Heads in fulfilling their compliance responsibilities, including safety, quality, and regulatory requirements. Plan and conduct scheduled and ad hoc audits and inspections of safety-critical systems, aircraft operations, and ground handling processes. Compile detailed audit reports, identify non-conformities, and highlight opportunities for system improvements. Support managers with root cause analysis of findings and development of corrective action plans, ensuring regulatory and company standards are met. Review corrective action plans for accuracy and effectiveness; track their implementation and escalate unresolved issues to the Compliance Monitoring Manager (CMM). Maintain accurate documentation, audit records, and checklists within the company compliance monitoring system. Represent the compliance function at Safety Action Groups, Safety Review Boards, and other internal/external forums relevant to aviation operations. Ensure all findings and corrective actions related to aircraft, operations, and facilities are addressed in line with aviation safety standards. Perform other duties as reasonably requested by the CMM or SLT, supporting safe, compliant, and efficient private jet operations. Requirements & Attributes: Strong understanding of aviation regulatory compliance, ideally including EASA/CAA regulations and Part 145 or equivalent. Experience in auditing, inspections, and compliance reporting in aviation or high-risk operational environments. Excellent organisational skills and attention to detail. Ability to communicate effectively across all levels of the organisation, including flight operations, engineering, and management teams. Proactive, solutions-focused, and able to work independently while supporting multiple departments. Strong analytical and problem-solving abilities, with experience in risk management and safety monitoring.
PATI Group is an agency driven by a mindset of discipline and a commitment to the sustainable growth of both our people and our business. We specialize in strategy, promotion, and operational systems to solve scaling challenges for E-commerce clients in the US and European markets. At PATI, you will discover the value of a customer centric Customer Experience team that thinks critically, executes effectively, and takes full ownership of results. We offer a culture defined by discipline and exceptional career opportunities for talents ready to achieve a breakthrough in their professional journey. JOB SUMMARY We are looking for a detail oriented and customer focused Customer Service Executive to handle daily customer support operations and contribute to improving service efficiency as we scale. In the short term, this role plays a key part in ensuring smooth operations as our order volume grows. In the long run, this position is considered a key talent pipeline for automation, process optimization, and leadership roles within the Customer Experience team. You will work closely with the Customer Experience Manager and cross functional teams to deliver timely, accurate, and high quality support across multiple channels. KEY ROLE & RESPONSIBILITIES Manage and resolve daily customer service tickets across email, chat, and/or ticketing systems. Respond to customer inquiries regarding orders, payments, shipping, returns, refunds, and product information. Ensure all tickets are handled within defined SLA timelines. Escalate complex or sensitive cases to relevant teams when necessary. 2. Operational Efficiency & Process Improvement: Identify recurring issues and customer pain points from support tickets. Provide feedback and suggestions to improve workflows, SOPs, and customer experience. Maintain accurate records of customer interactions and case resolutions. Assist in updating FAQs, macros, and internal documentation. Work closely with Operations, Fulfillment, and Marketing teams to resolve customer issues efficiently. Communicate clearly and professionally with customers at all times. Support cross functional initiatives aimed at improving service quality. REQUIREMENTS & QUALIFICATIONS Proven experience in customer service, customer support, or a similar role (e commerce experience is a plus) Strong written communication skills with a customer first mindset Ability to handle a high volume of tickets while maintaining accuracy and professionalism Good organizational skills and attention to detail Familiarity with CRM Gorgias is an advantage Ability to work independently and manage priorities effectively SKILLS & COMPETENCIES Customer empathy and problem solving ability Time management and multitasking skills Process oriented thinking with a continuous improvement mindset Ability to remain calm and professional in high pressure situations Language skills: Native in Vietnamese and Fluent in English (written and spoken). WHY YOU WILL LOVE WORKING AT PATI? You are not just answering tickets : Here, you are empowered to think critically, solve problems creatively, and contribute directly to customer retention, LTV, and brand love. You'll grow beyond support into a true CX leader. Be part of a strategic transformation : You'll be part of a core team reshaping how we do Customer Experience from the ground up - building systems, playbooks, and processes that scale. See your work fuel business growth : At PATI Group, CX is a profit center. Your insights, ideas, and execution will directly influence how we grow from an early stage brand to a $100M+ business. COMPENSATION & BENEFITS Compensation: 10.000.000 - 14.000.000 Gross VND/month + incentive based on performance (negotiate). Career Growth: Fast track promotion opportunities, including a path to CX Leader. Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences. Workplace Culture: Join a dynamic, innovation driven environment focused on employee success. Additional Benefits: Social insurance, Bảo Việt Insurance, 12 annual leave days per year, 13th month salary, performance bonus, and lots of team building activities. WOKING LOCATION WORKING HOURS Monday - Friday : 8:30 AM - 5:30 PM (1 hour lunch break). Saturday (Culture Day) : 6:30 AM - 9:30 AM (We start our day with a run and a reflective Feedforward session - no meetings, no reports, just real connection.) Make sure you have read and agreed to our working location and hours, including joining our Saturday activities.
Jan 22, 2026
Full time
PATI Group is an agency driven by a mindset of discipline and a commitment to the sustainable growth of both our people and our business. We specialize in strategy, promotion, and operational systems to solve scaling challenges for E-commerce clients in the US and European markets. At PATI, you will discover the value of a customer centric Customer Experience team that thinks critically, executes effectively, and takes full ownership of results. We offer a culture defined by discipline and exceptional career opportunities for talents ready to achieve a breakthrough in their professional journey. JOB SUMMARY We are looking for a detail oriented and customer focused Customer Service Executive to handle daily customer support operations and contribute to improving service efficiency as we scale. In the short term, this role plays a key part in ensuring smooth operations as our order volume grows. In the long run, this position is considered a key talent pipeline for automation, process optimization, and leadership roles within the Customer Experience team. You will work closely with the Customer Experience Manager and cross functional teams to deliver timely, accurate, and high quality support across multiple channels. KEY ROLE & RESPONSIBILITIES Manage and resolve daily customer service tickets across email, chat, and/or ticketing systems. Respond to customer inquiries regarding orders, payments, shipping, returns, refunds, and product information. Ensure all tickets are handled within defined SLA timelines. Escalate complex or sensitive cases to relevant teams when necessary. 2. Operational Efficiency & Process Improvement: Identify recurring issues and customer pain points from support tickets. Provide feedback and suggestions to improve workflows, SOPs, and customer experience. Maintain accurate records of customer interactions and case resolutions. Assist in updating FAQs, macros, and internal documentation. Work closely with Operations, Fulfillment, and Marketing teams to resolve customer issues efficiently. Communicate clearly and professionally with customers at all times. Support cross functional initiatives aimed at improving service quality. REQUIREMENTS & QUALIFICATIONS Proven experience in customer service, customer support, or a similar role (e commerce experience is a plus) Strong written communication skills with a customer first mindset Ability to handle a high volume of tickets while maintaining accuracy and professionalism Good organizational skills and attention to detail Familiarity with CRM Gorgias is an advantage Ability to work independently and manage priorities effectively SKILLS & COMPETENCIES Customer empathy and problem solving ability Time management and multitasking skills Process oriented thinking with a continuous improvement mindset Ability to remain calm and professional in high pressure situations Language skills: Native in Vietnamese and Fluent in English (written and spoken). WHY YOU WILL LOVE WORKING AT PATI? You are not just answering tickets : Here, you are empowered to think critically, solve problems creatively, and contribute directly to customer retention, LTV, and brand love. You'll grow beyond support into a true CX leader. Be part of a strategic transformation : You'll be part of a core team reshaping how we do Customer Experience from the ground up - building systems, playbooks, and processes that scale. See your work fuel business growth : At PATI Group, CX is a profit center. Your insights, ideas, and execution will directly influence how we grow from an early stage brand to a $100M+ business. COMPENSATION & BENEFITS Compensation: 10.000.000 - 14.000.000 Gross VND/month + incentive based on performance (negotiate). Career Growth: Fast track promotion opportunities, including a path to CX Leader. Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences. Workplace Culture: Join a dynamic, innovation driven environment focused on employee success. Additional Benefits: Social insurance, Bảo Việt Insurance, 12 annual leave days per year, 13th month salary, performance bonus, and lots of team building activities. WOKING LOCATION WORKING HOURS Monday - Friday : 8:30 AM - 5:30 PM (1 hour lunch break). Saturday (Culture Day) : 6:30 AM - 9:30 AM (We start our day with a run and a reflective Feedforward session - no meetings, no reports, just real connection.) Make sure you have read and agreed to our working location and hours, including joining our Saturday activities.
Partner, Head of CDD, EDD and Customer Screening page is loaded Partner, Head of CDD, EDD and Customer Screeningremote type: On Sitelocations: UK Head Office (Baker Street, London)time type: Full timeposted on: Posted Todayjob requisition id: JR101003 Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Who we are At Knight Frank, we believe that property is personal. We're a collaborative partnership with over 125 years of experience leading the property industry and 740 offices in more than 50 international territories, having advised on more than 500 billion pounds of real estate.But more than anything, we're experts. From luxurious residential developments to iconic skyscrapers, prestigious landmarks to historical rural estates, we're operating at the top of our field, influencing the fabric of communities and shaping the skylines of tomorrow.For you, that means unrivalled opportunities to grow, develop, and succeed in a rewarding career. It means control of your own destiny, the freedom to impact, and all the tools you need to become an expert in your own right. Role Overview The Deputy MLRO will support the MLRO in managing the company's Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) framework, ensuring compliance with Money Laundering Regulations and industry standards. This role involves oversight of customer due diligence, transaction monitoring, suspicious activity reporting, and regulatory engagement, acting as a key point of escalation for financial crime risk matters. Key Responsibilities Regulatory Compliance & Reporting + Assist the MLRO in fulfilling statutory obligations under AML/CTF regulations. + Prepare and submit Suspicious Activity Reports (SARs) to the National Crime Agency (NCA) when required. + Maintain accurate records of all AML/CTF activities and ensure timely reporting. Risk Management & Oversight + Support the development and implementation of the financial crime risk framework. + Oversee high-risk client reviews and escalation processes. + Monitor regulatory developments and advise on necessary policy updates. Operational Leadership + Act as deputy in the absence of the MLRO, ensuring continuity of compliance operations. + Provide guidance to business units on AML/CTF requirements. Training & Awareness + Deliver AML training across the organization. + Promote a strong compliance culture and awareness of financial crime risks. Stakeholder Engagement + Liaise law enforcement, and internal stakeholders on AML matters. + Support audits and regulatory inspections. Skills & Experience Strong knowledge of UK AML/CTF regulations and real estate sector risks. Experience in financial crime compliance, preferably within real estate or financial services. Excellent analytical and investigative skills. Strong communication and stakeholder management abilities. Qualifications ICA Diploma in AML or CAMS certification preferred. Degree in Law, Finance, Business, or related field.Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Jan 22, 2026
Full time
Partner, Head of CDD, EDD and Customer Screening page is loaded Partner, Head of CDD, EDD and Customer Screeningremote type: On Sitelocations: UK Head Office (Baker Street, London)time type: Full timeposted on: Posted Todayjob requisition id: JR101003 Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Who we are At Knight Frank, we believe that property is personal. We're a collaborative partnership with over 125 years of experience leading the property industry and 740 offices in more than 50 international territories, having advised on more than 500 billion pounds of real estate.But more than anything, we're experts. From luxurious residential developments to iconic skyscrapers, prestigious landmarks to historical rural estates, we're operating at the top of our field, influencing the fabric of communities and shaping the skylines of tomorrow.For you, that means unrivalled opportunities to grow, develop, and succeed in a rewarding career. It means control of your own destiny, the freedom to impact, and all the tools you need to become an expert in your own right. Role Overview The Deputy MLRO will support the MLRO in managing the company's Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) framework, ensuring compliance with Money Laundering Regulations and industry standards. This role involves oversight of customer due diligence, transaction monitoring, suspicious activity reporting, and regulatory engagement, acting as a key point of escalation for financial crime risk matters. Key Responsibilities Regulatory Compliance & Reporting + Assist the MLRO in fulfilling statutory obligations under AML/CTF regulations. + Prepare and submit Suspicious Activity Reports (SARs) to the National Crime Agency (NCA) when required. + Maintain accurate records of all AML/CTF activities and ensure timely reporting. Risk Management & Oversight + Support the development and implementation of the financial crime risk framework. + Oversee high-risk client reviews and escalation processes. + Monitor regulatory developments and advise on necessary policy updates. Operational Leadership + Act as deputy in the absence of the MLRO, ensuring continuity of compliance operations. + Provide guidance to business units on AML/CTF requirements. Training & Awareness + Deliver AML training across the organization. + Promote a strong compliance culture and awareness of financial crime risks. Stakeholder Engagement + Liaise law enforcement, and internal stakeholders on AML matters. + Support audits and regulatory inspections. Skills & Experience Strong knowledge of UK AML/CTF regulations and real estate sector risks. Experience in financial crime compliance, preferably within real estate or financial services. Excellent analytical and investigative skills. Strong communication and stakeholder management abilities. Qualifications ICA Diploma in AML or CAMS certification preferred. Degree in Law, Finance, Business, or related field.Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Job Title: Head of Insight Reports to: Chief Commercial Officer About Odevo UK We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management. What we do matters to billions of people across the world. Residential real estate is the world's largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging behind when it comes to customer focus and digitalization. That is why we formed Odevo. Odevo UK spans key service areas from residential property management through to insurance, surveying, utilities technology and fire services. We are made up of ten operating companies across the UK delivering services to the UK residential property market and beyond. The Opportunity We are looking for a highly strategic, numerate and results-oriented Head of Insight to join our commercial leadership team. This is a pivotal role, reporting directly to the Chief Commercial Officer (CCO) owning the insight and analytics function across our diverse operating companies. Key Responsibilities: Insight Leadership: Develop a cohesive Insight strategy and group-wide approach that ensures we are armed with the most robust and relevant data to aid better decisioning, to support overall commercial objectives. Provide strategic analytical leadership and direction for all OpCos. Identify and capitalise on all market, sector and new opportunities, in order to gain competitive advantages to support organic growth and drive incremental revenue streams. Cohesive Insight strategy Create and deploy the Insight strategy as agreed with the CCO across all OpCos, as part of Odevo UK. Ensure the Insight strategy and activity aligns with agreed commercial objectives and levers, in collaboration with the OpCos. With the wider Insight team, create and deliver robust data with clear recommendations to aid better decisioning, at a market, business and OpCo level. Ensure all relevant data and analytical opportunities are explored and optimised. Deliver the commercial suite of reporting, including NPS, monthly reviews and the new weekly commercial dashboard. Work collaboratively with key global teams (e.g. pricing) and OpCos, ensuring the insight team's output meets the relevant objectives and links with related Odevo teams to deliver the most informed and fully rounded insight to drive growth. Analytical Leadership: Deliver strategic and insight leadership, driving excellence across the commercial function. Relentless focus on decisioning based on best-in-class data and information. Ensuring all insight projects are delivered in a timely and efficient manner, demonstrating how analytics and insight add huge value to our commercial output. Provide Insight and strategic expertise as needed across the Odevo UK group, both from an organic growth and M&A perspective. Competitive Advantage: Drive a culture of curiosity and challenge, valuing facts, data and strategic interpretation to give Odevo absolute commercial advantage in the UK. Create a data repository where we pull in the most relevant market, business and commercial inputs to give the most robust and fully rounded insights. Ensure our strategic output always gives us a clear competitive advantage, driving standout, relevance and resonance for all the right reasons. Team Leadership & Development: Lead, mentor, and develop a high-performing insight team. Inspire best practice in insight across all our OpCos, ensuring analytical thinking is embedded into all decisioning. Be the Insight lead in the Commercial leadership team, ensuring strategy and analytics are central to our thinking. Qualifications and Experience: Proven track record as a Head of Insight or Senior Insight Manager. Deep understanding of analytics and insight. Proven data management track record. Demonstrable experience driving commercial value through exceptional Insight. Commercial and numerical acumen. Personal Attributes: A strategic thinker. Entrepreneurial and results-driven. Collaborative and a strong team player. Strong commercial curiosity and a passion for driving growth. What We Offer: The opportunity to shape the commercial future of a dynamic and growing group of companies. A challenging and rewarding role with significant impact and autonomy. Competitive salary and comprehensive benefits package. A collaborative and supportive work environment. Opportunities for continuous professional development and career advancement.
Jan 22, 2026
Full time
Job Title: Head of Insight Reports to: Chief Commercial Officer About Odevo UK We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management. What we do matters to billions of people across the world. Residential real estate is the world's largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging behind when it comes to customer focus and digitalization. That is why we formed Odevo. Odevo UK spans key service areas from residential property management through to insurance, surveying, utilities technology and fire services. We are made up of ten operating companies across the UK delivering services to the UK residential property market and beyond. The Opportunity We are looking for a highly strategic, numerate and results-oriented Head of Insight to join our commercial leadership team. This is a pivotal role, reporting directly to the Chief Commercial Officer (CCO) owning the insight and analytics function across our diverse operating companies. Key Responsibilities: Insight Leadership: Develop a cohesive Insight strategy and group-wide approach that ensures we are armed with the most robust and relevant data to aid better decisioning, to support overall commercial objectives. Provide strategic analytical leadership and direction for all OpCos. Identify and capitalise on all market, sector and new opportunities, in order to gain competitive advantages to support organic growth and drive incremental revenue streams. Cohesive Insight strategy Create and deploy the Insight strategy as agreed with the CCO across all OpCos, as part of Odevo UK. Ensure the Insight strategy and activity aligns with agreed commercial objectives and levers, in collaboration with the OpCos. With the wider Insight team, create and deliver robust data with clear recommendations to aid better decisioning, at a market, business and OpCo level. Ensure all relevant data and analytical opportunities are explored and optimised. Deliver the commercial suite of reporting, including NPS, monthly reviews and the new weekly commercial dashboard. Work collaboratively with key global teams (e.g. pricing) and OpCos, ensuring the insight team's output meets the relevant objectives and links with related Odevo teams to deliver the most informed and fully rounded insight to drive growth. Analytical Leadership: Deliver strategic and insight leadership, driving excellence across the commercial function. Relentless focus on decisioning based on best-in-class data and information. Ensuring all insight projects are delivered in a timely and efficient manner, demonstrating how analytics and insight add huge value to our commercial output. Provide Insight and strategic expertise as needed across the Odevo UK group, both from an organic growth and M&A perspective. Competitive Advantage: Drive a culture of curiosity and challenge, valuing facts, data and strategic interpretation to give Odevo absolute commercial advantage in the UK. Create a data repository where we pull in the most relevant market, business and commercial inputs to give the most robust and fully rounded insights. Ensure our strategic output always gives us a clear competitive advantage, driving standout, relevance and resonance for all the right reasons. Team Leadership & Development: Lead, mentor, and develop a high-performing insight team. Inspire best practice in insight across all our OpCos, ensuring analytical thinking is embedded into all decisioning. Be the Insight lead in the Commercial leadership team, ensuring strategy and analytics are central to our thinking. Qualifications and Experience: Proven track record as a Head of Insight or Senior Insight Manager. Deep understanding of analytics and insight. Proven data management track record. Demonstrable experience driving commercial value through exceptional Insight. Commercial and numerical acumen. Personal Attributes: A strategic thinker. Entrepreneurial and results-driven. Collaborative and a strong team player. Strong commercial curiosity and a passion for driving growth. What We Offer: The opportunity to shape the commercial future of a dynamic and growing group of companies. A challenging and rewarding role with significant impact and autonomy. Competitive salary and comprehensive benefits package. A collaborative and supportive work environment. Opportunities for continuous professional development and career advancement.
Who we are and what we do About Hachette UK Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We're made up of 10 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business. Our award winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Octopus, and Bookouture. They publish fiction and non fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools. Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state of the art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland. It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries. What you'll be doing In this role, you'll support the royalties team with a range of operational tasks focused on data accuracy and process delivery. You'll work with royalties systems such as Biblio and Alliant, reviewing and updating information, carrying out structured checks, and helping ensure data is correct to support the accurate payment of advances and bi annual royalties. You'll spend time investigating discrepancies, applying logic and common sense to understand why data doesn't align as expected, and taking appropriate action to resolve issues or escalated them where needed. Much of the work involves following defined processes while remaining alert to exceptions, errors, or inconsistencies. You will be handling both internal and external queries from authors and agents. Full training will be provided, and the role is designed to help you build a strong understanding of royalties administration through hands on, practical experience. Who we're looking for We're looking for someone who enjoys working with data, applying logic, and making sense of detailed information. You don't need prior experience in publishing or royalties to succeed in this role, instead, we're interested in how you think, how you approach problems, and how carefully you work. You'll be comfortable following structured processes, but also confident using common sense to question information that doesn't look right. You're organised, methodical, and able to manage repetitive tasks reliably while maintaining a high level of accuracy. You may be early in your career, returning to work, or looking to move into a more analytical or systems based role. Most importantly, you're curious, dependable, and motivated to deliver work to a high standard, with the willingness to learn and develop new skills as part of a supportive team. What we offer Our staff are our greatest asset, and our benefits reflect this: 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays) Generous pension schemes Rent deposit loans 2 community days per year Summer hours (finishing at 1pm on Fridays during the summer months) Retail discounts through Hachette rewards Cycle to Work scheme Eye care vouchers Wide ranging training library Development programmes (including mentoring) Up to 70% off book purchases A charity bookshelf 12 Staff led employee networks that are voluntary, including AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks Season ticket loans And much more! The role will be based at our London or Didcot office, with a blend of in office (3 days) and homeworking (2 days) per week. Our commitment Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know. The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit
Jan 22, 2026
Full time
Who we are and what we do About Hachette UK Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We're made up of 10 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business. Our award winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Octopus, and Bookouture. They publish fiction and non fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools. Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state of the art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland. It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries. What you'll be doing In this role, you'll support the royalties team with a range of operational tasks focused on data accuracy and process delivery. You'll work with royalties systems such as Biblio and Alliant, reviewing and updating information, carrying out structured checks, and helping ensure data is correct to support the accurate payment of advances and bi annual royalties. You'll spend time investigating discrepancies, applying logic and common sense to understand why data doesn't align as expected, and taking appropriate action to resolve issues or escalated them where needed. Much of the work involves following defined processes while remaining alert to exceptions, errors, or inconsistencies. You will be handling both internal and external queries from authors and agents. Full training will be provided, and the role is designed to help you build a strong understanding of royalties administration through hands on, practical experience. Who we're looking for We're looking for someone who enjoys working with data, applying logic, and making sense of detailed information. You don't need prior experience in publishing or royalties to succeed in this role, instead, we're interested in how you think, how you approach problems, and how carefully you work. You'll be comfortable following structured processes, but also confident using common sense to question information that doesn't look right. You're organised, methodical, and able to manage repetitive tasks reliably while maintaining a high level of accuracy. You may be early in your career, returning to work, or looking to move into a more analytical or systems based role. Most importantly, you're curious, dependable, and motivated to deliver work to a high standard, with the willingness to learn and develop new skills as part of a supportive team. What we offer Our staff are our greatest asset, and our benefits reflect this: 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays) Generous pension schemes Rent deposit loans 2 community days per year Summer hours (finishing at 1pm on Fridays during the summer months) Retail discounts through Hachette rewards Cycle to Work scheme Eye care vouchers Wide ranging training library Development programmes (including mentoring) Up to 70% off book purchases A charity bookshelf 12 Staff led employee networks that are voluntary, including AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks Season ticket loans And much more! The role will be based at our London or Didcot office, with a blend of in office (3 days) and homeworking (2 days) per week. Our commitment Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know. The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit
Co-Head of Ryan Transactional Credit page is loaded Co-Head of Ryan Transactional Creditlocations: London - UKtime type: Full timeposted on: Posted Todayjob requisition id: JR25-3484 Position Summary: The Vice President, Transactional Liability Underwriting is responsible for developing M&A underwriting strategies, policies and plans that grow the transactional liability business, driving profitability, and building a high-performing team. The role establishes and enforces rigorous underwriting frameworks, risk management methodologies and setting industry standards. They mitigate potential risks and advocate for policy changes that lead to more successful outcomes for M&A deals.# Location: London - UK (inactive)Job Responsibilities: • Shapes and defines the overarching strategic vision for the M&A underwriting business, sets long-term objectives and influences Ryan Specialty's overall corporate strategic direction. • Serves as the advisor for the executive leadership team, answers transactional liability underwriting queries and strategically inputs on business decisions. • Drives the implementation of company-wide policies and frameworks within the transactional liability unit, leads cross-functional initiatives and ensures increased success for M&A deals. • Provides expert counsel on warranties & indemnity, tax & contingence insurance and strategic insights to the leadership team and ensures sound risk management practices. • Oversees the development of new insurance products within the underwriting portfolio, leveraging market insights, customer needs, and emerging industry trends. • Drives financial performance for the entire transactional liability portfolio, exceeds industry benchmarks, implements strategic acquisitions, and diversifies revenue streams for growth. • Manages financial performance, develops and monitors budgets, analyzes financial reports, and implements strategies to achieve financial targets. • Stays updated with legal and regulatory landscapes, mitigates potential risks and advocates for policy changes that benefit all parties involved in deals consideration, establishes and enforces rigorous underwriting frameworks and risk management methodologies. • Mentors and guides directors and managers, builds their leadership capabilities and strategic acumen to ensure sustainable success for the transactional liability business. • Champions a culture of innovation, collaboration, and continuous learning within the team, fosters creative problem-solving and adaptability to market shifts and challenges. • Provides training and mentorship to less experienced staff, focusing on underwriting approaches, compliance, policy documentation, administration, and other best practices. Work Experience and Education: • Bachelor's degree or Master's degree in Business Administration, Finance, or Risk Management required. Any other related discipline or commensurate work experience considered. • 15+ years of work experience in Insurance Underwriting or related field. • 7+ years of management experience preferred. Licenses & Certifications: • Prescribed: Minimum requirements for state P&C and/or surplus line licenses • Preferred: Associate in Risk Management (ARM) or Certified Merger and Acquisition Advisor (CM&AA) Disclaimer Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. Benefits !
Jan 22, 2026
Full time
Co-Head of Ryan Transactional Credit page is loaded Co-Head of Ryan Transactional Creditlocations: London - UKtime type: Full timeposted on: Posted Todayjob requisition id: JR25-3484 Position Summary: The Vice President, Transactional Liability Underwriting is responsible for developing M&A underwriting strategies, policies and plans that grow the transactional liability business, driving profitability, and building a high-performing team. The role establishes and enforces rigorous underwriting frameworks, risk management methodologies and setting industry standards. They mitigate potential risks and advocate for policy changes that lead to more successful outcomes for M&A deals.# Location: London - UK (inactive)Job Responsibilities: • Shapes and defines the overarching strategic vision for the M&A underwriting business, sets long-term objectives and influences Ryan Specialty's overall corporate strategic direction. • Serves as the advisor for the executive leadership team, answers transactional liability underwriting queries and strategically inputs on business decisions. • Drives the implementation of company-wide policies and frameworks within the transactional liability unit, leads cross-functional initiatives and ensures increased success for M&A deals. • Provides expert counsel on warranties & indemnity, tax & contingence insurance and strategic insights to the leadership team and ensures sound risk management practices. • Oversees the development of new insurance products within the underwriting portfolio, leveraging market insights, customer needs, and emerging industry trends. • Drives financial performance for the entire transactional liability portfolio, exceeds industry benchmarks, implements strategic acquisitions, and diversifies revenue streams for growth. • Manages financial performance, develops and monitors budgets, analyzes financial reports, and implements strategies to achieve financial targets. • Stays updated with legal and regulatory landscapes, mitigates potential risks and advocates for policy changes that benefit all parties involved in deals consideration, establishes and enforces rigorous underwriting frameworks and risk management methodologies. • Mentors and guides directors and managers, builds their leadership capabilities and strategic acumen to ensure sustainable success for the transactional liability business. • Champions a culture of innovation, collaboration, and continuous learning within the team, fosters creative problem-solving and adaptability to market shifts and challenges. • Provides training and mentorship to less experienced staff, focusing on underwriting approaches, compliance, policy documentation, administration, and other best practices. Work Experience and Education: • Bachelor's degree or Master's degree in Business Administration, Finance, or Risk Management required. Any other related discipline or commensurate work experience considered. • 15+ years of work experience in Insurance Underwriting or related field. • 7+ years of management experience preferred. Licenses & Certifications: • Prescribed: Minimum requirements for state P&C and/or surplus line licenses • Preferred: Associate in Risk Management (ARM) or Certified Merger and Acquisition Advisor (CM&AA) Disclaimer Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. Benefits !
Senior Design Engineer - Cabling Stowmarket/London Permanent Competitive + Flexible Benefits Summary Freedom's Professional Services are looking for a Senior Design Engineer with a cabling specialism to join our team out of the Stowmarket or London offices to support the growth of work within Scotland. This role will work on the design, drawing and calculations of our projects, working with the wider Design team, with site visits to carry out surveys and data collection, as required. Some of the key deliverables in this role will include: Manage and lead with delivering technically demanding projects. Lead all types of cabling projects (including undertaking calculations and producing drawings) from concept design to detailed design unaided, ensuring that the project is cost effective and delivered on time with the deadlines in the proposal. Have good commercial awareness with the ability to work closely with our clients to build a strong relationship. Detailed knowledge and understanding of cable system routing and design including very good knowledge of software packages including AutoCAD and CYMCAP. Understand and mitigate complex engineering problems such as SED's. Mentor and provide help / guidance to Design, Assistant and Graduate Engineer's. Attend and chair design team meetings with the team/client via teams or in person. Provide engineering solutions to site-based problems through TQ/RFI process. Have the ability to review/authorise earthing reports and drawings to a high standard, providing constructive technical feedback to all engineering levels. Ability to confidently conduct, supervise and demonstrate site visits to carry out earthing assessments, design commissioning, and investigations after failures. What we're looking for: Degree qualified is desirable, but fundamentals from HNC/HNC is essential. Someone the is autonomous and needs little direction to get the job done. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution 25 days holiday Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Jan 22, 2026
Full time
Senior Design Engineer - Cabling Stowmarket/London Permanent Competitive + Flexible Benefits Summary Freedom's Professional Services are looking for a Senior Design Engineer with a cabling specialism to join our team out of the Stowmarket or London offices to support the growth of work within Scotland. This role will work on the design, drawing and calculations of our projects, working with the wider Design team, with site visits to carry out surveys and data collection, as required. Some of the key deliverables in this role will include: Manage and lead with delivering technically demanding projects. Lead all types of cabling projects (including undertaking calculations and producing drawings) from concept design to detailed design unaided, ensuring that the project is cost effective and delivered on time with the deadlines in the proposal. Have good commercial awareness with the ability to work closely with our clients to build a strong relationship. Detailed knowledge and understanding of cable system routing and design including very good knowledge of software packages including AutoCAD and CYMCAP. Understand and mitigate complex engineering problems such as SED's. Mentor and provide help / guidance to Design, Assistant and Graduate Engineer's. Attend and chair design team meetings with the team/client via teams or in person. Provide engineering solutions to site-based problems through TQ/RFI process. Have the ability to review/authorise earthing reports and drawings to a high standard, providing constructive technical feedback to all engineering levels. Ability to confidently conduct, supervise and demonstrate site visits to carry out earthing assessments, design commissioning, and investigations after failures. What we're looking for: Degree qualified is desirable, but fundamentals from HNC/HNC is essential. Someone the is autonomous and needs little direction to get the job done. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution 25 days holiday Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
About the Role We are seeking a highly commercial, driven, and strategically focused Head of Partnerships to lead our critical relationships within the alternative mobile gaming distribution ecosystem. The ideal candidate is a self-starter, a proactive relationship builder with a keen eye for impact, and an exceptional representative of Flexion. This role is fundamental to maximizing our commercial success by managing and optimizing our engagements with key external distribution and platform partners. Main Responsibilities The Head of Partnerships will be responsible for defining, executing, and managing the strategy for our core distribution and platform partnerships. Your primary objective will be to manage our key partners (e.g., alternative app stores like Huawei, Samsung, Amazon; payment providers; mobile carriers) in such a way that maximizes commercial success for Flexion and our developer clients, leveraging our patented technology to expand game reach and revenue. Strategic Partner Management & Ecosystem Growth Develop and execute a comprehensive partnership strategy focused on increasing the volume and quality of game distribution across alternative Android app stores and platforms. Actively manage and nurture high-level, strategic relationships with key external stakeholders (e.g., store leadership, payment processors) to secure favorable commercial terms, co-marketing, and promotional opportunities. Be the primary representative for Flexion in high-stakes partner negotiations and strategic joint business planning meetings. Ensure all partnerships are structured to seamlessly utilize Flexion's patented game enabling and enhancement technology. Commercial Impact & Data-Driven Success Maintain a strong focus on impact, ensuring all partnership activities directly contribute to business KPIs, game developer onboarding, and financial goals. Utilize CRM and CSM platforms to track, manage, and report on partner performance, identifying areas for revenue optimization. Drive partnership outcomes that are DATA and AI driven, seeking opportunities for optimization and innovation based on performance metrics and distribution analytics. Industry Expertise & Advocacy Apply deep Games Industry knowledge of the mobile distribution and monetization landscape to anticipate regulatory changes and platform trends in the alternative ecosystem. Represent Flexion Mobile as a thought leader and advocate for the value of diversified mobile game distribution. Professionalism & Leadership Demonstrate a career-focussed and hardworking attitude, operating as a self-starter who sets a high standard for execution and results. Required Skills and Experiences Proven Experience: Minimum of 4 years in a partnership, business development, or account management role, with direct experience in the mobile gaming, digital distribution, or app store ecosystem. Business Acumen: Highly commercial and driven with a demonstrable track record of negotiating and managing high-value, complex partnerships. Technical Proficiency: Comfortable utilizing data and analytics (DATA, AI driven) to inform partnership strategy and prove commercial value. Familiarity with partnership management tools (CRM, CSM) is essential. Industry Experience: Deep understanding of the gaming ecosystem, with hands on exposure to mobile game monetisation, platform dynamics, and partner facing operations. About You Mindset: A true self-starter who is proactive, resourceful, and capable of operating independently and maintaining a focussed approach on key commercial objectives. Relationship Skills: Exceptional relationship builder capable of establishing and maintaining strong, trust-based relationships with senior external stakeholders across global platform partners. About Flexion Flexion Mobile is a leader in one of the fastest and biggest sectors of entertainment - mobile games! We went public on Nasdaq in Stockholm in 2018 and since then we have been picked by Prolific London to be in the top 5 most valuable London headquartered gaming startups. We are a dynamic and experienced team in London and Budapest who have set ourselves the goal to improve and change the mobile games industry forever. Game developers and distribution channels are our best friends! We help them generate more revenue from games by expanding reach and distribution. At the core of our business is our patented technology which helps us deliver unique services to game developers. If you are looking for an exciting challenge in a fast growing but still small and agile company - Flexion is the company for you. Benefits Eligibility for study support and trainings Eligibility for Private Medical Insurance Regular company events, outings Travelling opportunity Hybrid or Remote working Company Share Option Scheme Company Values Empowerment- We've got this Commitment- We deliver Innovation- We shape the future Openness- Embracing new ideas We encourage you to apply now with your English CV for immediate consideration. Don't miss this opportunity - we look forward to reviewing your application!
Jan 22, 2026
Full time
About the Role We are seeking a highly commercial, driven, and strategically focused Head of Partnerships to lead our critical relationships within the alternative mobile gaming distribution ecosystem. The ideal candidate is a self-starter, a proactive relationship builder with a keen eye for impact, and an exceptional representative of Flexion. This role is fundamental to maximizing our commercial success by managing and optimizing our engagements with key external distribution and platform partners. Main Responsibilities The Head of Partnerships will be responsible for defining, executing, and managing the strategy for our core distribution and platform partnerships. Your primary objective will be to manage our key partners (e.g., alternative app stores like Huawei, Samsung, Amazon; payment providers; mobile carriers) in such a way that maximizes commercial success for Flexion and our developer clients, leveraging our patented technology to expand game reach and revenue. Strategic Partner Management & Ecosystem Growth Develop and execute a comprehensive partnership strategy focused on increasing the volume and quality of game distribution across alternative Android app stores and platforms. Actively manage and nurture high-level, strategic relationships with key external stakeholders (e.g., store leadership, payment processors) to secure favorable commercial terms, co-marketing, and promotional opportunities. Be the primary representative for Flexion in high-stakes partner negotiations and strategic joint business planning meetings. Ensure all partnerships are structured to seamlessly utilize Flexion's patented game enabling and enhancement technology. Commercial Impact & Data-Driven Success Maintain a strong focus on impact, ensuring all partnership activities directly contribute to business KPIs, game developer onboarding, and financial goals. Utilize CRM and CSM platforms to track, manage, and report on partner performance, identifying areas for revenue optimization. Drive partnership outcomes that are DATA and AI driven, seeking opportunities for optimization and innovation based on performance metrics and distribution analytics. Industry Expertise & Advocacy Apply deep Games Industry knowledge of the mobile distribution and monetization landscape to anticipate regulatory changes and platform trends in the alternative ecosystem. Represent Flexion Mobile as a thought leader and advocate for the value of diversified mobile game distribution. Professionalism & Leadership Demonstrate a career-focussed and hardworking attitude, operating as a self-starter who sets a high standard for execution and results. Required Skills and Experiences Proven Experience: Minimum of 4 years in a partnership, business development, or account management role, with direct experience in the mobile gaming, digital distribution, or app store ecosystem. Business Acumen: Highly commercial and driven with a demonstrable track record of negotiating and managing high-value, complex partnerships. Technical Proficiency: Comfortable utilizing data and analytics (DATA, AI driven) to inform partnership strategy and prove commercial value. Familiarity with partnership management tools (CRM, CSM) is essential. Industry Experience: Deep understanding of the gaming ecosystem, with hands on exposure to mobile game monetisation, platform dynamics, and partner facing operations. About You Mindset: A true self-starter who is proactive, resourceful, and capable of operating independently and maintaining a focussed approach on key commercial objectives. Relationship Skills: Exceptional relationship builder capable of establishing and maintaining strong, trust-based relationships with senior external stakeholders across global platform partners. About Flexion Flexion Mobile is a leader in one of the fastest and biggest sectors of entertainment - mobile games! We went public on Nasdaq in Stockholm in 2018 and since then we have been picked by Prolific London to be in the top 5 most valuable London headquartered gaming startups. We are a dynamic and experienced team in London and Budapest who have set ourselves the goal to improve and change the mobile games industry forever. Game developers and distribution channels are our best friends! We help them generate more revenue from games by expanding reach and distribution. At the core of our business is our patented technology which helps us deliver unique services to game developers. If you are looking for an exciting challenge in a fast growing but still small and agile company - Flexion is the company for you. Benefits Eligibility for study support and trainings Eligibility for Private Medical Insurance Regular company events, outings Travelling opportunity Hybrid or Remote working Company Share Option Scheme Company Values Empowerment- We've got this Commitment- We deliver Innovation- We shape the future Openness- Embracing new ideas We encourage you to apply now with your English CV for immediate consideration. Don't miss this opportunity - we look forward to reviewing your application!
Join Fuller's: Where the true you thrives and diversity is embraced. At Fuller's we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values - doing things the right way, being part of the family, celebrating individuality and always asking what's next? -define the essence of who we are. We've got an exciting opportunity to take the reins at one of the most iconic pubs in the business. The Scarsdale Tavern has long been a favourite with the Kensington glitterati. Tucked away on Edwardes Terrace, it's known for its warm welcome, standout food, and brilliant drinks list. A regular on the social feeds of celebrities and creatives alike, it's the "worst kept secret" in Kensington - and always buzzing with energy. We're looking for a confident, outgoing General Manager to lead this high-profile site and help take it to the next level. This is the perfect role for someone who thrives in a premium food-led environment and loves being The Host - making every guest feel special. You'll work closely with your Head Chef to shape a menu that surprises and delights, using your feel for the local area and your passion for quality to keep things fresh and exciting. With lots of pre-booked dining and a loyal crowd of regulars, service standards really matter here. The Scarsdale Tavern has a fantastic mix of customers from all walks of life, and we want a leader who'll bring warmth, energy, and personality to the pub. Someone who's happy on the floor, chatting to guests, building relationships, and making sure everyone leaves wanting to come back. This is alive-in role. We're keen to hear from experienced General Managers who are ready to step into a quality-driven, high-footfall business. The Scarsdale Tavern is a traditional pub in a quiet square in Kensington. Particularly well known for fine food and wine, it maintains a relaxed, peaceful ambience. What we can offer you: An exciting variety of career paths: Explore a wide range of roles and careerpaths across our pubs and hotels. Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued. Continuous growth: Engage in learning and development programs to fuel your personal and professional growth. 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years. Discounted hotel stays at hotels in the Fuller's Family Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more. Healthcare Cash Plan - you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eye care appointments. Full induction and training The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday. What we look for in a General Manager: Pride in being the driving force behind the success of the business. Someone who can motivate and support the team as well as create a special atmosphere for customers. A commercially minded individual. A confident manager with great decision-making skills. Ability to take ownership of problems. Passion for fresh food, great wines, and engaging service.
Jan 22, 2026
Full time
Join Fuller's: Where the true you thrives and diversity is embraced. At Fuller's we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values - doing things the right way, being part of the family, celebrating individuality and always asking what's next? -define the essence of who we are. We've got an exciting opportunity to take the reins at one of the most iconic pubs in the business. The Scarsdale Tavern has long been a favourite with the Kensington glitterati. Tucked away on Edwardes Terrace, it's known for its warm welcome, standout food, and brilliant drinks list. A regular on the social feeds of celebrities and creatives alike, it's the "worst kept secret" in Kensington - and always buzzing with energy. We're looking for a confident, outgoing General Manager to lead this high-profile site and help take it to the next level. This is the perfect role for someone who thrives in a premium food-led environment and loves being The Host - making every guest feel special. You'll work closely with your Head Chef to shape a menu that surprises and delights, using your feel for the local area and your passion for quality to keep things fresh and exciting. With lots of pre-booked dining and a loyal crowd of regulars, service standards really matter here. The Scarsdale Tavern has a fantastic mix of customers from all walks of life, and we want a leader who'll bring warmth, energy, and personality to the pub. Someone who's happy on the floor, chatting to guests, building relationships, and making sure everyone leaves wanting to come back. This is alive-in role. We're keen to hear from experienced General Managers who are ready to step into a quality-driven, high-footfall business. The Scarsdale Tavern is a traditional pub in a quiet square in Kensington. Particularly well known for fine food and wine, it maintains a relaxed, peaceful ambience. What we can offer you: An exciting variety of career paths: Explore a wide range of roles and careerpaths across our pubs and hotels. Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued. Continuous growth: Engage in learning and development programs to fuel your personal and professional growth. 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years. Discounted hotel stays at hotels in the Fuller's Family Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more. Healthcare Cash Plan - you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eye care appointments. Full induction and training The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday. What we look for in a General Manager: Pride in being the driving force behind the success of the business. Someone who can motivate and support the team as well as create a special atmosphere for customers. A commercially minded individual. A confident manager with great decision-making skills. Ability to take ownership of problems. Passion for fresh food, great wines, and engaging service.
An Engineering Manager / Project Engineering Manager is sought to join an innovative, high-technology engineering company in Hampshire, contributing to the design, development, and delivery of electro-mechanical and electronic solutions for harsh, high-reliability, and regulated environments such as Rail, Medical, Defence, Aerospace, Transportation, and Marine. The Engineering Manager / Project Engineering Manager, Hampshire, will be expected to develop and lead multi-disciplinary engineering teams, learning from senior leadership while driving best practice across project, design, and delivery functions. This may include mechanical, electronic, electro-mechanical, integration, and software engineering, as well as overseeing design compliance, project management, and team development. Responsibilities include: Manage and structure multi-disciplinary engineering teams to deliver high-quality technical solutions across customer projects. Lead and oversee multiple concurrent engineering projects from customer engagement through R&D, design, manufacture, and delivery. Define, set, monitor, and report on Objective and Key Results (OKRs) for the department, teams, and individuals. Oversee project feasibility, scoping, resource planning, cost estimation, design reviews, compliance, certification, and milestone delivery. Provide subject matter expertise across mechanical, electrical, electronic, and software engineering, ensuring designs are optimised for reliability, manufacturability, and compliance. Ensure smooth New Product Introduction (NPI) handovers to production, including build instructions, training, and ongoing support. Manage obsolescence, alternative material selection, and control of intellectual property within engineering outputs. Engage with sales, operations, finance, quality, ITC, and HR to support business objectives, technical bids, product lifecycle management, and customer-facing initiatives. Drive continuous improvement in processes, ensuring adherence to ISO-9001-based Business Management System (BMS) processes. Mentor, coach, and develop staff, creating a high-performing, motivated, and engaged engineering team. Key skills & experience: Proven leadership and management experience in multi-disciplinary engineering teams (mechanical, electronic, electro-mechanical, integration, and software). Experience in project-driven, customer-led environments, delivering complex, high-reliability solutions. Strong understanding of international compliance standards and design for regulated environments. Track record of taking products from customer engagement through R&D, manufacture, and delivery. Ability to implement and manage department structures, processes, and standards within a growing, ambitious organisation. Excellent project management, communication, and cross-functional collaboration skills. Strategic thinker with the ability to drive process improvements, team development, and business growth. Hands-on approach with experience working closely with engineering teams during probation and beyond. How to apply: For a confidential discussion about the Engineering Manager / Project Engineering Manager role in Hampshire, call (phone number removed) or send your CV to (url removed)
Jan 22, 2026
Full time
An Engineering Manager / Project Engineering Manager is sought to join an innovative, high-technology engineering company in Hampshire, contributing to the design, development, and delivery of electro-mechanical and electronic solutions for harsh, high-reliability, and regulated environments such as Rail, Medical, Defence, Aerospace, Transportation, and Marine. The Engineering Manager / Project Engineering Manager, Hampshire, will be expected to develop and lead multi-disciplinary engineering teams, learning from senior leadership while driving best practice across project, design, and delivery functions. This may include mechanical, electronic, electro-mechanical, integration, and software engineering, as well as overseeing design compliance, project management, and team development. Responsibilities include: Manage and structure multi-disciplinary engineering teams to deliver high-quality technical solutions across customer projects. Lead and oversee multiple concurrent engineering projects from customer engagement through R&D, design, manufacture, and delivery. Define, set, monitor, and report on Objective and Key Results (OKRs) for the department, teams, and individuals. Oversee project feasibility, scoping, resource planning, cost estimation, design reviews, compliance, certification, and milestone delivery. Provide subject matter expertise across mechanical, electrical, electronic, and software engineering, ensuring designs are optimised for reliability, manufacturability, and compliance. Ensure smooth New Product Introduction (NPI) handovers to production, including build instructions, training, and ongoing support. Manage obsolescence, alternative material selection, and control of intellectual property within engineering outputs. Engage with sales, operations, finance, quality, ITC, and HR to support business objectives, technical bids, product lifecycle management, and customer-facing initiatives. Drive continuous improvement in processes, ensuring adherence to ISO-9001-based Business Management System (BMS) processes. Mentor, coach, and develop staff, creating a high-performing, motivated, and engaged engineering team. Key skills & experience: Proven leadership and management experience in multi-disciplinary engineering teams (mechanical, electronic, electro-mechanical, integration, and software). Experience in project-driven, customer-led environments, delivering complex, high-reliability solutions. Strong understanding of international compliance standards and design for regulated environments. Track record of taking products from customer engagement through R&D, manufacture, and delivery. Ability to implement and manage department structures, processes, and standards within a growing, ambitious organisation. Excellent project management, communication, and cross-functional collaboration skills. Strategic thinker with the ability to drive process improvements, team development, and business growth. Hands-on approach with experience working closely with engineering teams during probation and beyond. How to apply: For a confidential discussion about the Engineering Manager / Project Engineering Manager role in Hampshire, call (phone number removed) or send your CV to (url removed)
Location: Crawley, United KingdomThales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Above Water Systems (AWS) Campaign Lead - Hybrid Navy Location: Crawley, Bristol, Reading or Portsmouth Other: full-time, hybrid, with 50% domestic travel Step into a role where you'll shape the future of naval capability, influence decision makers across the UK and NATO, and help drive one of the most significant transformations in modern maritime defence! What the role has to offer Shape UK and NATO customer thinking at all levels, positioning Thales as the trusted partner in the Hybrid Navy transition Lead complex capture campaigns from stakeholder mapping and solution definition through to demonstrations, partnerships and competitive positioning Apply deep understanding of Hybrid Navy concepts and AAW (Anti-Air Warfare) needs to engage credibly with MoD, Royal Navy and industry and shape customer aligned solutions Our Opportunity Reporting to the Head of Sales AWS (Above Water Systems), you will lead the AWS UK campaign driving the Royal Navy's transition toward a Hybrid Navy concept aligned with the 1st Sea Lord's vision. Leveraging deep AAW expertise, you will shape and strengthen collaboration with the UK MoD, positioning AWS UK as a trusted partner and building on our Mission System Integration success in the Type 31 Design & Build programme.We're seeking an individual with credible operational experience in the maritime and air domains, capable of translating Thales' capabilities into clear, influential insight for UK MoD and NATO stakeholders. You will be a confident self starter who can navigate complex IAMD (Integrated Air and Missile Defence) environments, cultivate high value relationships, and drive business winning activity in a competitive landscape. Exceptional communication, problem solving and stakeholder management skills are essential.The ideal candidate is a former Naval Warfare Officer who has since gained business development and capture experience within industry, ideally with a strong domestic sales & business development background. We also welcome applications from individuals with transferable experience seeking a lateral move into a high impact, strategically significant role. Building a Future, we can all trust. At Thales, customer focus and innovation drive everything we do. Our Strategy, Marketing and Sales teams lead the way, powered by advanced digital technologies such as AI, Quantum, 6G, Cybersecurity and Neuroscience. Joining us means becoming part of a community committed to making the world safer through purposeful, customer focused innovation.Within Defence Mission Systems (DMS), we deliver cutting edge solutions across electronic combat systems, airborne surveillance, and above and underwater combat capabilities. In Above Water Systems (AWS) - Naval Forces, we support navies operating in some of the world's most demanding environments, helping them maintain tactical and strategic advantage. With a global presence and strong local partnerships, we work together to build a future we can all trust. What we offer you We offer a competitive salary and benefits package designed to support our employees' wellbeing and professional growth, which includes: Annual bonus (VCP) Pension - match like-for-like up to 7% of annual base salary Life Assurance - 2 x base salary minimum (8 x salary if part of the pension scheme) Income Protection - 50% of salary less state benefits for 5 years Annual Leave - 201 hours, bank holidays, plus 1 company day Private Medical Insurance - Couples cover 4 day working week - 9.25 hours per day 24/7 Employee Assistance Programme 24 hours paid leave for volunteering activities Access to flexible benefits and discounts - dental insurance, buying & selling annual leave, cycle to work, and many more Key Responsibilities and Tasks Lead stakeholder engagement to drive growth in Hybrid Navy opportunities across UK and export markets Coordinate and align Hybrid Navy capture activity across Thales UK Domains Build strong engagement with Royal Navy and NATO stakeholders, shaping their Hybrid Navy direction Plan and execute capture activities, positioning AWS UK as the Royal Navy's partner of choice Provide MoD insight on how industry can address capability needs and influence AAW related working groups Define the Thales Hybrid Navy and Atlantic Shield/Strike solution, and work with engineering teams to map required capabilities Secure Concept, Feasibility, Research & Development (CFR&D) funding to de risk solutions and deliver capability demonstrations, including MMC Identify solution gaps and partnership opportunities, integrating third party suppliers where needed Produce white papers, value propositions, and customer messaging to shape market thinking Represent Thales at key events e.g., annual Combined Naval Event (CNE) and deliver internal briefings on Hybrid Navy and AAW concepts About You At Thales, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world's most critical challenges. Proven experience in a similar role, or clearly transferable skills suited to a complex defence environment Demonstrated experience of warfighting operations in the maritime and air domains, providing credible operational insight Proven success in business winning within a competitive environment, with the ability to influence customer direction Demonstrated understanding of Thales' capabilities and global position, and the ability to communicate this effectively to UK MoD and NATO Proven knowledge of the IAMD environment and associated battlespace domains, with the ability to apply this understanding to customer needs Demonstrated ability to rapidly identify problems and coordinate the right resources to resolve them, coupled with proven capability to work autonomously and make sound, effective decisions without close oversight Demonstrated ability to map, maintain and expand stakeholder networks across MoD and NATO, coupled with proven communication, partnership and stakeholder management skills that enable credible engagement at all levelsIf you're ready to make a strategic impact at the heart of the Royal Navy's Hybrid Navy evolution, please apply now. UKEO (UK Eyes Only) Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires you to be a UK National and achieve Security Clearance (SC) without any caveats. It would be advantageous if currently held, however, if not currently held, it is a requirement that
Jan 22, 2026
Full time
Location: Crawley, United KingdomThales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Above Water Systems (AWS) Campaign Lead - Hybrid Navy Location: Crawley, Bristol, Reading or Portsmouth Other: full-time, hybrid, with 50% domestic travel Step into a role where you'll shape the future of naval capability, influence decision makers across the UK and NATO, and help drive one of the most significant transformations in modern maritime defence! What the role has to offer Shape UK and NATO customer thinking at all levels, positioning Thales as the trusted partner in the Hybrid Navy transition Lead complex capture campaigns from stakeholder mapping and solution definition through to demonstrations, partnerships and competitive positioning Apply deep understanding of Hybrid Navy concepts and AAW (Anti-Air Warfare) needs to engage credibly with MoD, Royal Navy and industry and shape customer aligned solutions Our Opportunity Reporting to the Head of Sales AWS (Above Water Systems), you will lead the AWS UK campaign driving the Royal Navy's transition toward a Hybrid Navy concept aligned with the 1st Sea Lord's vision. Leveraging deep AAW expertise, you will shape and strengthen collaboration with the UK MoD, positioning AWS UK as a trusted partner and building on our Mission System Integration success in the Type 31 Design & Build programme.We're seeking an individual with credible operational experience in the maritime and air domains, capable of translating Thales' capabilities into clear, influential insight for UK MoD and NATO stakeholders. You will be a confident self starter who can navigate complex IAMD (Integrated Air and Missile Defence) environments, cultivate high value relationships, and drive business winning activity in a competitive landscape. Exceptional communication, problem solving and stakeholder management skills are essential.The ideal candidate is a former Naval Warfare Officer who has since gained business development and capture experience within industry, ideally with a strong domestic sales & business development background. We also welcome applications from individuals with transferable experience seeking a lateral move into a high impact, strategically significant role. Building a Future, we can all trust. At Thales, customer focus and innovation drive everything we do. Our Strategy, Marketing and Sales teams lead the way, powered by advanced digital technologies such as AI, Quantum, 6G, Cybersecurity and Neuroscience. Joining us means becoming part of a community committed to making the world safer through purposeful, customer focused innovation.Within Defence Mission Systems (DMS), we deliver cutting edge solutions across electronic combat systems, airborne surveillance, and above and underwater combat capabilities. In Above Water Systems (AWS) - Naval Forces, we support navies operating in some of the world's most demanding environments, helping them maintain tactical and strategic advantage. With a global presence and strong local partnerships, we work together to build a future we can all trust. What we offer you We offer a competitive salary and benefits package designed to support our employees' wellbeing and professional growth, which includes: Annual bonus (VCP) Pension - match like-for-like up to 7% of annual base salary Life Assurance - 2 x base salary minimum (8 x salary if part of the pension scheme) Income Protection - 50% of salary less state benefits for 5 years Annual Leave - 201 hours, bank holidays, plus 1 company day Private Medical Insurance - Couples cover 4 day working week - 9.25 hours per day 24/7 Employee Assistance Programme 24 hours paid leave for volunteering activities Access to flexible benefits and discounts - dental insurance, buying & selling annual leave, cycle to work, and many more Key Responsibilities and Tasks Lead stakeholder engagement to drive growth in Hybrid Navy opportunities across UK and export markets Coordinate and align Hybrid Navy capture activity across Thales UK Domains Build strong engagement with Royal Navy and NATO stakeholders, shaping their Hybrid Navy direction Plan and execute capture activities, positioning AWS UK as the Royal Navy's partner of choice Provide MoD insight on how industry can address capability needs and influence AAW related working groups Define the Thales Hybrid Navy and Atlantic Shield/Strike solution, and work with engineering teams to map required capabilities Secure Concept, Feasibility, Research & Development (CFR&D) funding to de risk solutions and deliver capability demonstrations, including MMC Identify solution gaps and partnership opportunities, integrating third party suppliers where needed Produce white papers, value propositions, and customer messaging to shape market thinking Represent Thales at key events e.g., annual Combined Naval Event (CNE) and deliver internal briefings on Hybrid Navy and AAW concepts About You At Thales, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world's most critical challenges. Proven experience in a similar role, or clearly transferable skills suited to a complex defence environment Demonstrated experience of warfighting operations in the maritime and air domains, providing credible operational insight Proven success in business winning within a competitive environment, with the ability to influence customer direction Demonstrated understanding of Thales' capabilities and global position, and the ability to communicate this effectively to UK MoD and NATO Proven knowledge of the IAMD environment and associated battlespace domains, with the ability to apply this understanding to customer needs Demonstrated ability to rapidly identify problems and coordinate the right resources to resolve them, coupled with proven capability to work autonomously and make sound, effective decisions without close oversight Demonstrated ability to map, maintain and expand stakeholder networks across MoD and NATO, coupled with proven communication, partnership and stakeholder management skills that enable credible engagement at all levelsIf you're ready to make a strategic impact at the heart of the Royal Navy's Hybrid Navy evolution, please apply now. UKEO (UK Eyes Only) Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires you to be a UK National and achieve Security Clearance (SC) without any caveats. It would be advantageous if currently held, however, if not currently held, it is a requirement that
Senior Energy Consultant - Commercial Buildings Shrewsbury - Hybrid. Salary to 55k EPC Assessor - Level 5 Working for a successful, sustainability-driven MEPH consultancy. My client specialise in designing and managing technical engineering solutions for the built environment, serving a blue-chip portfolio They prioritise a 'software first' approach, combining applied building physics and digitalisation with traditional MEP consultancy to optimise asset performance. This is a hybrid role (depending on the candidate's location), requiring UK-wide travel and periodic attendance at our head office in Shrewsbury Delivery of Commercial Energy Performance Certificates using IES dynamic simulation modelling software. Supporting the delivery of energy audits to BS EN 16247. Work with the team to develop real building lifecycle and upgrade strategies contributing to improved energy performance. The delivery of energy efficiency to clients to reduce operational costs and improve building asset ratings. Strategic and tactical input to the development of new products and services You will have the following: Minimum of five years industry experience. Strong knowledge of building services. CIBSE accreditation as an Energy Performance Certificate Assessor (To Level 5) - MUST HAVE Highly articulate and numerate. Strong leadership skills with the ability to engage and drive within complex and agile team structures. Ability to prepare detailed reports and presentations for a diverse range of audiences A self-start approach, with the capability of planning one's own workload (recognising deadlines) and communicating effectively. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Jan 22, 2026
Full time
Senior Energy Consultant - Commercial Buildings Shrewsbury - Hybrid. Salary to 55k EPC Assessor - Level 5 Working for a successful, sustainability-driven MEPH consultancy. My client specialise in designing and managing technical engineering solutions for the built environment, serving a blue-chip portfolio They prioritise a 'software first' approach, combining applied building physics and digitalisation with traditional MEP consultancy to optimise asset performance. This is a hybrid role (depending on the candidate's location), requiring UK-wide travel and periodic attendance at our head office in Shrewsbury Delivery of Commercial Energy Performance Certificates using IES dynamic simulation modelling software. Supporting the delivery of energy audits to BS EN 16247. Work with the team to develop real building lifecycle and upgrade strategies contributing to improved energy performance. The delivery of energy efficiency to clients to reduce operational costs and improve building asset ratings. Strategic and tactical input to the development of new products and services You will have the following: Minimum of five years industry experience. Strong knowledge of building services. CIBSE accreditation as an Energy Performance Certificate Assessor (To Level 5) - MUST HAVE Highly articulate and numerate. Strong leadership skills with the ability to engage and drive within complex and agile team structures. Ability to prepare detailed reports and presentations for a diverse range of audiences A self-start approach, with the capability of planning one's own workload (recognising deadlines) and communicating effectively. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
COMPANY OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. This is an ideal role for someone looking to make the step up to Paid Search Business & Strategy Director. We're looking for an experienced and strategic PPC leader to head up strategy for one of our largest clients in the financial services sector, alongside a portfolio of smaller accounts. You'll work with two to three Account Directors as well as the Client and Planning Directors to shape PPC direction, drive innovation, and lead cross-functional collaboration to deliver measurable business impact. This is a highly visible, client-facing role, reporting directly into the Director Of Paid Media. RESPONSIBILITIES Key responsibilities include, but are not limited to: Lead PPC strategy for a collection of high-profile clients Present results and strategic direction to senior stakeholders and C Suite Collaborate with client teams, analytics, and data science to build a cohesive performance-focused roadmap with measurement at the centre Partner with Google, Microsoft, and other platforms to ensure tailored solutions Drive internal thought leadership, best practice adoption, and innovation within the PPC team Play a key role in new business, from pitch strategy to case studies Mentor and manage PPC team members; ensure strong performance and utilisation Maintain operational rigour, including accurate forecasting and revenue tracking PERSON SPECIFICATION Required: Extensive hands-on experience in PPC strategy for large-scale, complex accounts Proven ability to lead high-performing teams and develop client relationships at a senior level Proven ability to lead discussions and present articulate ideas, underpinned by strong commercial acumen. Deep knowledge of automation, bidding strategies, audience/data integration, and end-to-end measurement Ability to lead cross-channel thinking and work closely with other departments Strong communication, leadership, and project management skills Desirable but not essential: Exposure to other paid channels (Social, Programmatic, etc.) Experience contributing to agency marketing efforts through thought leadership and proprietary tool development Experience working in or with highly regulated sectors (ideally financial services) Confident and experienced at presenting to C Suite COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in ourLondonoffice and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution 2 Recharge Days each holiday year Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'Bonusly' Team off sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
Jan 22, 2026
Full time
COMPANY OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. This is an ideal role for someone looking to make the step up to Paid Search Business & Strategy Director. We're looking for an experienced and strategic PPC leader to head up strategy for one of our largest clients in the financial services sector, alongside a portfolio of smaller accounts. You'll work with two to three Account Directors as well as the Client and Planning Directors to shape PPC direction, drive innovation, and lead cross-functional collaboration to deliver measurable business impact. This is a highly visible, client-facing role, reporting directly into the Director Of Paid Media. RESPONSIBILITIES Key responsibilities include, but are not limited to: Lead PPC strategy for a collection of high-profile clients Present results and strategic direction to senior stakeholders and C Suite Collaborate with client teams, analytics, and data science to build a cohesive performance-focused roadmap with measurement at the centre Partner with Google, Microsoft, and other platforms to ensure tailored solutions Drive internal thought leadership, best practice adoption, and innovation within the PPC team Play a key role in new business, from pitch strategy to case studies Mentor and manage PPC team members; ensure strong performance and utilisation Maintain operational rigour, including accurate forecasting and revenue tracking PERSON SPECIFICATION Required: Extensive hands-on experience in PPC strategy for large-scale, complex accounts Proven ability to lead high-performing teams and develop client relationships at a senior level Proven ability to lead discussions and present articulate ideas, underpinned by strong commercial acumen. Deep knowledge of automation, bidding strategies, audience/data integration, and end-to-end measurement Ability to lead cross-channel thinking and work closely with other departments Strong communication, leadership, and project management skills Desirable but not essential: Exposure to other paid channels (Social, Programmatic, etc.) Experience contributing to agency marketing efforts through thought leadership and proprietary tool development Experience working in or with highly regulated sectors (ideally financial services) Confident and experienced at presenting to C Suite COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in ourLondonoffice and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution 2 Recharge Days each holiday year Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'Bonusly' Team off sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
COMPANY OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. This is an ideal role for someone looking to make the step up to Paid Search Business & Strategy Director. We're looking for an experienced and strategic PPC leader to head up strategy for one of our largest clients in the financial services sector, alongside a portfolio of smaller accounts. You'll work with two to three Account Directors as well as the Client and Planning Directors to shape PPC direction, drive innovation, and lead cross-functional collaboration to deliver measurable business impact. This is a highly visible, client-facing role, reporting directly into the Director Of Paid Media. RESPONSIBILITIES Key responsibilities include, but are not limited to: Lead PPC strategy for a collection of high-profile clients Present results and strategic direction to senior stakeholders and C Suite Collaborate with client teams, analytics, and data science to build a cohesive performance focused roadmap with measurement at the centre Partner with Google, Microsoft, and other platforms to ensure tailored solutions Drive internal thought leadership, best practice adoption, and innovation within the PPC team Play a key role in new business, from pitch strategy to case studies Mentor and manage PPC team members; ensure strong performance and utilisation Maintain operational rigour, including accurate forecasting and revenue tracking PERSON SPECIFICATION Required: Extensive hands on experience in PPC strategy for large scale, complex accounts Proven ability to lead high performing teams and develop client relationships at a senior level Proven ability to lead discussions and present articulate ideas, underpinned by strong commercial acumen. Deep knowledge of automation, bidding strategies, audience/data integration, and end to end measurement Ability to lead cross channel thinking and work closely with other departments Strong communication, leadership, and project management skills Desirable but not essential: Exposure to other paid channels (Social, Programmatic, etc.) Experience contributing to agency marketing efforts through thought leadership and proprietary tool development Experience working in or with highly regulated sectors (ideally financial services) Confident and experienced at presenting to C Suite COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsburyoffice and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution 2 Recharge Days each holiday year Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'Bonusly' Team off sites/regular socials Year round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
Jan 22, 2026
Full time
COMPANY OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. This is an ideal role for someone looking to make the step up to Paid Search Business & Strategy Director. We're looking for an experienced and strategic PPC leader to head up strategy for one of our largest clients in the financial services sector, alongside a portfolio of smaller accounts. You'll work with two to three Account Directors as well as the Client and Planning Directors to shape PPC direction, drive innovation, and lead cross-functional collaboration to deliver measurable business impact. This is a highly visible, client-facing role, reporting directly into the Director Of Paid Media. RESPONSIBILITIES Key responsibilities include, but are not limited to: Lead PPC strategy for a collection of high-profile clients Present results and strategic direction to senior stakeholders and C Suite Collaborate with client teams, analytics, and data science to build a cohesive performance focused roadmap with measurement at the centre Partner with Google, Microsoft, and other platforms to ensure tailored solutions Drive internal thought leadership, best practice adoption, and innovation within the PPC team Play a key role in new business, from pitch strategy to case studies Mentor and manage PPC team members; ensure strong performance and utilisation Maintain operational rigour, including accurate forecasting and revenue tracking PERSON SPECIFICATION Required: Extensive hands on experience in PPC strategy for large scale, complex accounts Proven ability to lead high performing teams and develop client relationships at a senior level Proven ability to lead discussions and present articulate ideas, underpinned by strong commercial acumen. Deep knowledge of automation, bidding strategies, audience/data integration, and end to end measurement Ability to lead cross channel thinking and work closely with other departments Strong communication, leadership, and project management skills Desirable but not essential: Exposure to other paid channels (Social, Programmatic, etc.) Experience contributing to agency marketing efforts through thought leadership and proprietary tool development Experience working in or with highly regulated sectors (ideally financial services) Confident and experienced at presenting to C Suite COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsburyoffice and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution 2 Recharge Days each holiday year Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'Bonusly' Team off sites/regular socials Year round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the Role The Head of Anti-Counterfeiting (ACF) serves as a senior strategic leader tasked with formulating and executing Haleon's global anti-counterfeiting strategy. This position is pivotal in safeguarding consumer safety, protecting brand reputation, and preserving business value through the leadership of intelligence-driven, risk-based, and cross-functional initiatives aimed at preventing, detecting, and disrupting counterfeit activities in high-risk markets.A central responsibility of this role is to coordinate a multidisciplinary approach to anti-counterfeiting by collaborating closely with teams from QSC, Communications, Legal, Commercial, and other key stakeholders. The Head of ACF ensures coherent alignment across diverse functions and regions, facilitating an integrated and effective response to threats posed by counterfeiting.Leading a specialised team of subject matter experts (SMEs), the Head of ACF works in partnership with the Global Security Operations team to optimize market-level capabilities and enhance engagement with external enforcement agencies, regulatory authorities, and industry coalitions.As an integral member of the Group Security leadership team, the Head of ACF oversees enterprise-wide ACF investigations, enforcement collaborations, and strategic stakeholder engagement. The role manages a globally dispersed team and external vendors to ensure measurable results are achieved through enforcement actions, intelligence gathering, and innovative practices. Key Responsibilities Strategic Leadership Develop and implement a comprehensive global anti-counterfeiting strategy aligned with business priorities and risk mitigation objectives, incorporating an intelligence-driven model and defining KPIs to evaluate enforcement effectiveness, ROI, and consumer trust. Coordinate cross-functional product protection by facilitating collaboration among QSC, Communications, Legal, and Commercial teams, and develop operational partnerships with internal stakeholders across business, legal, corporate affairs, and communications. Develop and deploy anti-counterfeit (ACF) policies, procedures, and SOPs that ensure consistent application internally and externally, supporting both large-scale source manufacturing investigations and standardized market sweep efforts through the Regional Security Manager network. Represent Haleon at industry forums, regulatory organisations, and law enforcement bodies, contributing to standards development, information sharing, strategic relationship building, and regular program reporting to senior leadership and stakeholders. Maintain relationships with investigation service suppliers to foster innovation, responsiveness, cost management, ROI, and continuous improvement. Manage a team of subject matter experts located across different regions, coordinating closely with Group Security Operations to capitalize on their market proximity, thereby enhancing operational. scalability and strengthening relationships with external stakeholders. Operational Execution Develop risk assessment and intelligence strategies to identify and monitor counterfeiting trends and oversee the delivery of tactical mitigation for key markets and products. Oversee global monitoring of counterfeit activities across online and offline channels. Coordinate with law enforcement, customs, regulatory bodies, and industry coalitions to pursue enforcement actions. Ensure ACF Program compliance with international IP laws and regulations. Supervise investigations and support litigation efforts related to counterfeit activities. Manage the global portfolio of third-party ACF contracts Own the global ACF budget, ensuring effective forecasting, spend control, and value delivery. Manage relationships with external vendors, including IP enforcement firms and technology providers Maintain up-to-date knowledge of global counterfeit trends and regulatory changes. Own the anti-counterfeit program budget, ensuring effective forecasting, spend control, and ROI. Technology & Innovation Lead the global implementation of a centralised case management platform that automates workflows, captures structured data, and facilitates collaboration across teams. Produce actionable insights and trend analyses using case data, integrating predictive analytics and AI to identify threats, prioritise enforcement, and measure ROI. Drive interoperability with external enforcement bodies, explore emerging technologies and work cross-functionally to embed anti-counterfeit features into product designs. Oversee digital monitoring and enforcement by managing online platforms dedicated to the detection and removal of counterfeit listings across e-commerce sites and social media channels. Qualifications & Experience Significant experience in law enforcement investigations, brand protection and/or anti-counterfeiting, preferably in a global role. Experience working with law enforcement, customs, and legal teams across international jurisdictions in market surveillance, investigations, and enforcement actions (including raids and legal coordination). Strong understanding of AI-driven tools, machine learning applications, and advanced data analytics platforms to detect counterfeit trends, predict risks, and enhance brand protection strategies. Proven experience in investigating and managing complex proactive investigations online and offline. Deep knowledge of case management platforms, digital authentication systems, and track-and-trace solutions for managing investigations and enforcement actions. Demonstrated success in managing third-party investigation service suppliers and operational budgets. Professional certification such as Interpol Intellectual Property (IP) Crime College or recognized university anti-counterfeit or intellectual property program accreditation strongly preferred. Core Competencies Strategic vision and enterprise alignment. Strong commercial acumen and budget/vendor management experience. Risk-based thinking and continuous improvement Self-motivated and able to act independently, demonstrating sound and ethical judgment. Strong analytical and investigative skills. Senior leadership & stakeholder engagement and cross-functional influence. Exceptional written/oral communication; ability to influence at senior levels and with external authorities. Job Posting End Date 2026-02-13 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which
Jan 22, 2026
Full time
Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the Role The Head of Anti-Counterfeiting (ACF) serves as a senior strategic leader tasked with formulating and executing Haleon's global anti-counterfeiting strategy. This position is pivotal in safeguarding consumer safety, protecting brand reputation, and preserving business value through the leadership of intelligence-driven, risk-based, and cross-functional initiatives aimed at preventing, detecting, and disrupting counterfeit activities in high-risk markets.A central responsibility of this role is to coordinate a multidisciplinary approach to anti-counterfeiting by collaborating closely with teams from QSC, Communications, Legal, Commercial, and other key stakeholders. The Head of ACF ensures coherent alignment across diverse functions and regions, facilitating an integrated and effective response to threats posed by counterfeiting.Leading a specialised team of subject matter experts (SMEs), the Head of ACF works in partnership with the Global Security Operations team to optimize market-level capabilities and enhance engagement with external enforcement agencies, regulatory authorities, and industry coalitions.As an integral member of the Group Security leadership team, the Head of ACF oversees enterprise-wide ACF investigations, enforcement collaborations, and strategic stakeholder engagement. The role manages a globally dispersed team and external vendors to ensure measurable results are achieved through enforcement actions, intelligence gathering, and innovative practices. Key Responsibilities Strategic Leadership Develop and implement a comprehensive global anti-counterfeiting strategy aligned with business priorities and risk mitigation objectives, incorporating an intelligence-driven model and defining KPIs to evaluate enforcement effectiveness, ROI, and consumer trust. Coordinate cross-functional product protection by facilitating collaboration among QSC, Communications, Legal, and Commercial teams, and develop operational partnerships with internal stakeholders across business, legal, corporate affairs, and communications. Develop and deploy anti-counterfeit (ACF) policies, procedures, and SOPs that ensure consistent application internally and externally, supporting both large-scale source manufacturing investigations and standardized market sweep efforts through the Regional Security Manager network. Represent Haleon at industry forums, regulatory organisations, and law enforcement bodies, contributing to standards development, information sharing, strategic relationship building, and regular program reporting to senior leadership and stakeholders. Maintain relationships with investigation service suppliers to foster innovation, responsiveness, cost management, ROI, and continuous improvement. Manage a team of subject matter experts located across different regions, coordinating closely with Group Security Operations to capitalize on their market proximity, thereby enhancing operational. scalability and strengthening relationships with external stakeholders. Operational Execution Develop risk assessment and intelligence strategies to identify and monitor counterfeiting trends and oversee the delivery of tactical mitigation for key markets and products. Oversee global monitoring of counterfeit activities across online and offline channels. Coordinate with law enforcement, customs, regulatory bodies, and industry coalitions to pursue enforcement actions. Ensure ACF Program compliance with international IP laws and regulations. Supervise investigations and support litigation efforts related to counterfeit activities. Manage the global portfolio of third-party ACF contracts Own the global ACF budget, ensuring effective forecasting, spend control, and value delivery. Manage relationships with external vendors, including IP enforcement firms and technology providers Maintain up-to-date knowledge of global counterfeit trends and regulatory changes. Own the anti-counterfeit program budget, ensuring effective forecasting, spend control, and ROI. Technology & Innovation Lead the global implementation of a centralised case management platform that automates workflows, captures structured data, and facilitates collaboration across teams. Produce actionable insights and trend analyses using case data, integrating predictive analytics and AI to identify threats, prioritise enforcement, and measure ROI. Drive interoperability with external enforcement bodies, explore emerging technologies and work cross-functionally to embed anti-counterfeit features into product designs. Oversee digital monitoring and enforcement by managing online platforms dedicated to the detection and removal of counterfeit listings across e-commerce sites and social media channels. Qualifications & Experience Significant experience in law enforcement investigations, brand protection and/or anti-counterfeiting, preferably in a global role. Experience working with law enforcement, customs, and legal teams across international jurisdictions in market surveillance, investigations, and enforcement actions (including raids and legal coordination). Strong understanding of AI-driven tools, machine learning applications, and advanced data analytics platforms to detect counterfeit trends, predict risks, and enhance brand protection strategies. Proven experience in investigating and managing complex proactive investigations online and offline. Deep knowledge of case management platforms, digital authentication systems, and track-and-trace solutions for managing investigations and enforcement actions. Demonstrated success in managing third-party investigation service suppliers and operational budgets. Professional certification such as Interpol Intellectual Property (IP) Crime College or recognized university anti-counterfeit or intellectual property program accreditation strongly preferred. Core Competencies Strategic vision and enterprise alignment. Strong commercial acumen and budget/vendor management experience. Risk-based thinking and continuous improvement Self-motivated and able to act independently, demonstrating sound and ethical judgment. Strong analytical and investigative skills. Senior leadership & stakeholder engagement and cross-functional influence. Exceptional written/oral communication; ability to influence at senior levels and with external authorities. Job Posting End Date 2026-02-13 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which
Health & Safety Manager Solent - Poole - Aldershot - Oxford £55.5k - £66.7k per annum (dependent on skills and qualifications) Full Time Depot & Site based Hybrid Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more REQ5378 An excellent opportunity has arisen at SGN for the post of Health and Safety Manager, within the H&S Business Support and Improvement Team. The team provides an important role across SGN and is a great opportunity for anyone with a genuine passion for safety, has a can-do attitude and wants 'to make a difference'. We deliver safety, warmth, and comfort to homes and businesses Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute You'll engage and develop effective relationships with internal and external stakeholders. Promote and encourage compliance with all health, safety and environmental legislation and company standards. Participate and/or lead on internal compliance, assurance audits, inspections, undertake onsite technical inspections and provide feedback to stakeholders. You will be involved in Occupational Health and Safety, Process Safety, Environmental Safety, Wellbeing, Cultural and Behavioural Safety. Leading on and/or assisting with the development and implementation of safety bulletins, incident learning information & procedures. Supporting Enforcement Authority investigations/enquiries and undertaking/supporting incident investigations and implementing learning. What you will need You should act with integrity, respect, and have a positive attitude at all times. Highly motivated and flexible, being prepared to go the extra mile when required and be supportive of other H&S team members. An excellent communicator who can communicate both verbally and in writing, and influence in a clear, persuasive, and straight forward way. Develop effective relationships with colleagues and you must be able to question, challenge and hold people to account and have difficult conversations when required. Able to think ahead to anticipate issues and obstacles and flex strategies to avoid them and work efficiently to meet deadlines. Have a high attention to detail and be able to plan and manage your own time. Ideally hold a NEBOSH General Certificate or equivalent- or be working towards this level of qualification. Progression through the salary banding will require you to gain professional status through attainment of H&S qualification (eg. Certificate/ Diploma/Degree) and appropriate level IOSH membership. Good IT skills and ability to travel is an essential part of the job. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm. SGN is an award-winning employer, including CCA Gold Awards for 'Great Places to Work and 'Inclusivity and Accessibility'. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Jan 22, 2026
Full time
Health & Safety Manager Solent - Poole - Aldershot - Oxford £55.5k - £66.7k per annum (dependent on skills and qualifications) Full Time Depot & Site based Hybrid Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more REQ5378 An excellent opportunity has arisen at SGN for the post of Health and Safety Manager, within the H&S Business Support and Improvement Team. The team provides an important role across SGN and is a great opportunity for anyone with a genuine passion for safety, has a can-do attitude and wants 'to make a difference'. We deliver safety, warmth, and comfort to homes and businesses Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute You'll engage and develop effective relationships with internal and external stakeholders. Promote and encourage compliance with all health, safety and environmental legislation and company standards. Participate and/or lead on internal compliance, assurance audits, inspections, undertake onsite technical inspections and provide feedback to stakeholders. You will be involved in Occupational Health and Safety, Process Safety, Environmental Safety, Wellbeing, Cultural and Behavioural Safety. Leading on and/or assisting with the development and implementation of safety bulletins, incident learning information & procedures. Supporting Enforcement Authority investigations/enquiries and undertaking/supporting incident investigations and implementing learning. What you will need You should act with integrity, respect, and have a positive attitude at all times. Highly motivated and flexible, being prepared to go the extra mile when required and be supportive of other H&S team members. An excellent communicator who can communicate both verbally and in writing, and influence in a clear, persuasive, and straight forward way. Develop effective relationships with colleagues and you must be able to question, challenge and hold people to account and have difficult conversations when required. Able to think ahead to anticipate issues and obstacles and flex strategies to avoid them and work efficiently to meet deadlines. Have a high attention to detail and be able to plan and manage your own time. Ideally hold a NEBOSH General Certificate or equivalent- or be working towards this level of qualification. Progression through the salary banding will require you to gain professional status through attainment of H&S qualification (eg. Certificate/ Diploma/Degree) and appropriate level IOSH membership. Good IT skills and ability to travel is an essential part of the job. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm. SGN is an award-winning employer, including CCA Gold Awards for 'Great Places to Work and 'Inclusivity and Accessibility'. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
AI SOLUTIONS LEAD - PERMANENT - LONDON Must hold or be eligible for SC Clearance The Role Requirements Solution Design Lead the end-to-end design of Microsoft AI-driven business solutions. Translate complex business challenges into scalable, secure, and high-performing architectures. Collaborate with clients, delivery teams, to define solution roadmaps and strategies. Ensure alignment with enterprise architecture, data governance, and security standards. Product Leadership Serve as a subject-matter expert on AI capabilities. Guide clients in selecting and adopting the right AI tools for their business needs. Stay ahead of product updates and roadmap to advise on innovation opportunities. Lead demos, proof-of-concepts, and workshops to showcase value and drive adoption. Act as a trusted advisor to senior stakeholders, shaping AI strategy and solution vision. Support pre-sales activities including proposals, solutions, and client presentations. Oversee delivery quality, ensuring solutions meet business objectives and technical excellence. Mentor and coach junior consultants within the practice. Operational Excellence Champion high-quality solution design standards and best practices. Proactively manage capacity, skills, and resource availability. Contribute to practice development-operations, recruitment, and team initiatives. Execute operational tasks with precision to enable smooth delivery. Advocate for the growth of the practice and broader community engagement. What you will need to succeed MS Technology Solutions Consulting Expertise 6+ years in consulting, product, or technical advisory roles. Demonstrate strong sales and pre-sales experience, with a clear ability to engage clients and manage relationships. Proven experience in designing and delivering AI or data solutions. Demonstrate a consultative approach, with evidence of understanding client pain points and delivering business-focused solutions. Strong experience with Microsoft AI Capabilities - Copilot Studio, agentic. Ability to demonstrate awareness of the latest Microsoft AI product roadmap or best practices, especially around Copilot Studio. Articulate evidence of experience with end-to-end solution design and delivery for complex Microsoft AI projects at scale. Skilled at bridging business and technical domains with excellent communication and consulting skills. Provide structured data-driven responses to technical and analytical questions. Articulate business value and outcomes, especially in the context of AI-driven process improvements. Functional expertise in AI technologies, business processes, and cloud deployment. Innovative mindset with the ability to solve complex business and technical challenges. Leadership Experience Experienced in managing client and partner relationships, driving value and successful outcomes. Skilled at leading and mentoring teams, ensuring performance and growth. Confident in delivering impactful hybrid presentations and workshops to senior leaders. Certifications Advanced degree (M.Sc., MBA, or PhD) in Computer Science, Engineering, Finance, or Business. Microsoft certifications across Microsoft 365, Dynamics 365, Power Platform, Copilot, SharePoint, Azure, Fabric (highly desirable). Product, Solution, and/or Delivery certifications preferred. SC Clearance. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 22, 2026
Full time
AI SOLUTIONS LEAD - PERMANENT - LONDON Must hold or be eligible for SC Clearance The Role Requirements Solution Design Lead the end-to-end design of Microsoft AI-driven business solutions. Translate complex business challenges into scalable, secure, and high-performing architectures. Collaborate with clients, delivery teams, to define solution roadmaps and strategies. Ensure alignment with enterprise architecture, data governance, and security standards. Product Leadership Serve as a subject-matter expert on AI capabilities. Guide clients in selecting and adopting the right AI tools for their business needs. Stay ahead of product updates and roadmap to advise on innovation opportunities. Lead demos, proof-of-concepts, and workshops to showcase value and drive adoption. Act as a trusted advisor to senior stakeholders, shaping AI strategy and solution vision. Support pre-sales activities including proposals, solutions, and client presentations. Oversee delivery quality, ensuring solutions meet business objectives and technical excellence. Mentor and coach junior consultants within the practice. Operational Excellence Champion high-quality solution design standards and best practices. Proactively manage capacity, skills, and resource availability. Contribute to practice development-operations, recruitment, and team initiatives. Execute operational tasks with precision to enable smooth delivery. Advocate for the growth of the practice and broader community engagement. What you will need to succeed MS Technology Solutions Consulting Expertise 6+ years in consulting, product, or technical advisory roles. Demonstrate strong sales and pre-sales experience, with a clear ability to engage clients and manage relationships. Proven experience in designing and delivering AI or data solutions. Demonstrate a consultative approach, with evidence of understanding client pain points and delivering business-focused solutions. Strong experience with Microsoft AI Capabilities - Copilot Studio, agentic. Ability to demonstrate awareness of the latest Microsoft AI product roadmap or best practices, especially around Copilot Studio. Articulate evidence of experience with end-to-end solution design and delivery for complex Microsoft AI projects at scale. Skilled at bridging business and technical domains with excellent communication and consulting skills. Provide structured data-driven responses to technical and analytical questions. Articulate business value and outcomes, especially in the context of AI-driven process improvements. Functional expertise in AI technologies, business processes, and cloud deployment. Innovative mindset with the ability to solve complex business and technical challenges. Leadership Experience Experienced in managing client and partner relationships, driving value and successful outcomes. Skilled at leading and mentoring teams, ensuring performance and growth. Confident in delivering impactful hybrid presentations and workshops to senior leaders. Certifications Advanced degree (M.Sc., MBA, or PhD) in Computer Science, Engineering, Finance, or Business. Microsoft certifications across Microsoft 365, Dynamics 365, Power Platform, Copilot, SharePoint, Azure, Fabric (highly desirable). Product, Solution, and/or Delivery certifications preferred. SC Clearance. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)