3 jobs found

I am working with my client to recruit an account executive. EU Account Executive 37.5 Hours - Full Time Travel to Germany and the Nordics once per month 20 Days Holiday Permanent £22-25k dependent on experience + Commission Office based in Swindon - Possibility to go hybrid Your new company This company is market leading and expansive, moving into Europe and America. They are innovative and work within the digital marketing and publishing era. This is a brilliant time joining a company who provide travel and invaluable experience. From working in this organisation, you will develop excellent client exposure. This is a great role for someone who wants to move into an account manager position. Your new role As an EU Account Executive, you will provide support to the Head of EU Sales to drive the sales performance of an agreed number of territories / agents in line with the sales budget. You will build strong relationship with key sales / admin contracts, meet with clients and provide appropriate service levels. Your responsibilities will be: Working with the Head of EU sales to line up internal stakeholders to assist in the onboarding of country agents / distributors Develop relationship with Sales agents Measure and manage monthly KPIs Create and maintain a sales volume forecast to feed into the Head of EU sales to ensure base product availability with our global vendors. Working with the Marketing Manager, develop the sales and marketing tools needed in each territory, including sales brochures, sample packs, pitchbook presentations. Support Agents / Distributors in identifying and converting leads into actual sales Working closely with EU Marketing Manager to project manage marketing activations. Liaising with key internal departments at all levels. CRM database management. What you'll need to succeed Excellent communication and interpersonal and reporting skills and a confident sales and presentation style. Background in offline / online sales Good understanding of key KPI's - sales, margin, budgets, targets, and ability to transfer this knowledge into simple, key actions for the Agents / Distributors Hands on and can-do approach to working in a busy, growing environment Comfortable with basic Excel and calculating margin delivery sales deals Desirable: Knowledge and experience working within EU retail, gifting, offline, online marketplaces. Good knowledge of using CRM programmes. Experience in some or all the following preferred - Sales, Managing EU Agents / Distributors Wholesale/Retail/eCommerce knowledge, Gifting Market experience International outlook necessary Skills Technical capability Excellent organiser Strong communicator Proactive and highly motivated Excellent interpersonal skills Attention to detail Strong problem-solving skills Resilient and able to handle stressful situations and challenging customers A Team Player. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A leading global SaaS company that provides actionable eCommerce insights to 4,000 consumer brands, including Adidas, Kraft-Heinz, L'Oreal and General Mills. Using their daily data and analytics, brands can optimize their assortment, content, search placement, pricing and reviews across 600+ retailer websites spanning 50+ countries, helping them outgrow competitors by 70%, on average. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust the company as a source of data for their stories. With $20 million in new capital raised in 2020, they're ready to take their company to new heights and revolutionize eCommerce in the process. About the Role: As an Account Manager you will be responsible for supporting a Senior Account Manager in developing our growing branded Enterprise customer base. You will engage in collaboration with a rapidly expanding portfolio of FMCG brands acting as a direct point of contact based in their Maidenhead office. As the face of the business, it will be down to you to build strong relationships with your assigned key contacts and contribute towards the expansion of their network across the customer's organisation. The role will involve working alongside the Senior Account manager, actively contributing toward the renewal process, client satisfaction and identifying growth opportunities through understanding your clients' evolving business needs. The role is the pivotal interface between our customers and service teams. You will therefore build expertise quickly and establish an internal network that you can call on as and when required. This position requires a highly organised, motivated and productive self-starter with 2+ years experience in account management. About You: Ideally you will have some experience of working with targets in an FMCG and / or technology based sales environment. Working in a fast paced company you will have the ability to learn quickly and have the self motivation and determination it takes to succeed in a rapidly evolving environment. Ability to manage client engagement from the point of implementation is critical and will include working effectively with internal stakeholders such as Senior Account Management, Customer Support, Marketing and Insights to ensure we offer solutions which deliver against clients' needs. Key Responsibilities: Ensuring client portfolio gets ROI from the service leading to satisfaction and uncontested renewals Lead, Go to contact for a portfolio of branded accounts and aligned internal teams Developing a high level of expertise of the company's industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer's business issues Driving usage of the service across client organisation Building relationships and networks across a portfolio of customers, upselling new features where appropriate Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution's benefits/capabilities Preparing and managing your customer portfolio in SalesForce Qualified candidates will possess: Preference for a degree in a business/marketing related field and some previous sales or account management experience with a proven track record 2+ years of customer account management experience Must demonstrate excellent communication (written and oral) and active listening skills Must speak and write in English fluently In addition, the following will be an advantage: Previous BDR, sales, account management experience in the FMCG and/or tech sector is highly desired Knowledge of other European languages would be useful; German, French, Spanish Experience of working with Salesforce CRM Compensation: The company hires only the best and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. They want their employees to have an opportunity to share in the financial success that results from their dedication to service excellence, high-quality deliverables and an unparalleled client experience. A competitive base salary Attractive bonus scheme Employee Healthcare Plan (option to add additional family members) Dental care plan Eye care scheme 24-hour online GP service Company pension scheme Cycle to work scheme 25 days holiday plus bank holidays Gym membership at 50% off Frequent social events Employee referral program Personal employee development plan Profitero Hero scheme Flexible working hours Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous experience or job titles including; Software Sales Executive, Sales Executive, Inside Sales Executive, Business Development Manager, Inside Sales Representative, Account Manager, Telesales Executive, Business Development Executive, Saas Sales Executives, Software Account Manager may also be considered for this role. The company is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. The company recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law. IND123

A leading global SaaS company that provides actionable eCommerce insights to 4,000 consumer brands, including Adidas, Kraft-Heinz, L'Oreal and General Mills. Using their daily data and analytics, brands can optimize their assortment, content, search placement, pricing and reviews across 600+ retailer websites spanning 50+ countries, helping them outgrow competitors by 70%, on average. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust the company as a source of data for their stories. With $20 million in new capital raised in 2020, they're ready to take their company to new heights and revolutionize eCommerce in the process. Overview As a Customer Support Manager you will be working with customers to help them with product questions and ensure their success. You will play a critical role in the company and will have the ability to accelerate your career. Working in a fast paced company, you'll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market. Responsibilities: Engage directly with customers to ensure excellent levels of service Work with Account Management, Insights, and Technology team to ensure customer success Project manage internal and external resources to achieve desired outcomes Become a product expert on the company's eCommerce analytics platform Help customers organize and code their data in the Product Assess data for completeness, integrity, and accuracy Provide clear and prompt communication with customers through support calls and emails Manage workload and overlapping priorities to meet scheduled deadlines and commitments Diagnose and resolve data related challenges customers may encounter Identify and track support issue progress through the help desk system The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post. Qualification and Skills: 2+ years of technical support or client service experience Excellent organisation, problem solving & prioritization skills High degree of proficiency in Excel Prior experience technology / software company a plus European language skills desirable for EMEA based roles (primarily German and French) Company Benefits: This is a company that cares about its employees. As a company they feel that as their employees are always going the extra mile, so should they. That's why they offer fantastic benefit packages to all their employees, including: Attractive Bonus Scheme Employee healthcare plan (option to add additional family members) Dental care plan Eye care scheme Employee Assistance Programme (EAP) 24-hour online GP service Company pension scheme Cycle to work scheme 25 days holiday plus bank holidays Gym membership at 50% off Employee referral program Personal employee development plan Access to Personal Learning Development Library Profitero Hero scheme Flexible working hours Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with experience and job titles including; Client Support Coordinator, Customer Service Executive, Customer Service Advisor, Customer Support Executive, Customer Support Coordinator, Account Manager, Customer Success Executive, Account Director, Customer Success Executive, Customer Success Specialist, Account Manager, Customer Success Executive, Account Director, Service Delivery Manager, Head of Service Delivery, Client Support Manager, Customer Success Executive, Client Delivery Manager, Customer Service Coordinator, Client Services Executive, Customer Service Representative, Customer Success Specialist may also be considered for this role. The company is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. The company recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law. IND123